Choice Home Warranty Reviews

Moonstar Technicians were friendly and prompt. They contacted me shortly after filing my request with Choice Warranty. They maintained consistent contact with me and reviewed the exact cause of the issue with my fridge. The issue with my fridge was resolved quickly. Highly recommended!

I was very impressed with the repair guy that fixed my dryer and the company he was with. CHW responded promptly when I called and informed me of any changes. There was a change but it was resolved quickly. Thank you.

The electric work that needed to be done. I was told it is old and the electric was overload so that is why it broke. I will be replacing it soon. The service person that came out explain everything to me, so I understand what had happened.

Both our experiences with Choice home warranty have been terrible. In both cases we spent the deductible and both the “plumber” and ‘electrician” arrived without tools or a clue what to do. They did NOTHING in both cases. The plumber flushed the toilet and said everything was fine and left. The electrician said it wasn’t covered under warranty but he could do it for 250 if I paid up front. Of course he had no tools. He wanted it all up front and I said no way I’d give him 100 for parts. That money is in the wind. He’s rescheduled for parts out of stock, church commitments, too busy blah blah blah. Basically a giant scammer. What really infuriated me was that I found several references online where people had already complained to Choice about him!! How could they keep referring him??? Time to call a lawyer and I can’t wait for Monday morning.

I was contacted by my assigned case manager regarding the replacement of a washing machine. The individual was a terrible representative for your company. (Yuselin **). I asked to escalate the call to a supervisor and she did not call me back or even send an email to let me know the status of my request... 12 days later after I finally went online to state my dissatisfaction I received a call from someone who took care of the same issue in less than 10 minutes. I hope someone addresses this with the first case manager. Thank you.

An 18 year old water heater, several years past the life expectancy of any water heater and all that was offered was to replace some parts instead of full replacement. Very disappointed. I can only assume that a replacement wasn't given because the cost was more than our contribution in the two years we have been with your company.

The scheduling of my appointment was timely and the technician was super nice and responsive. He notified me when he was working the appointment he had scheduled just prior to mine and notified me when he was en route to my home!

Completed online claim was easy. I was sent email next day that contract repair would contact me. I had appt next day. Ed came and diagnose blown fuse and even helped me install new thermostat. He checked with me next day to confirm everything working fine.

Our AC stopped working and had what most would consider wear and tear. Choice Home Warranty denied coverage and I’m on the hook for the entire price of a new AC unit. I signed up specifically because they covered AC/Heater per their policy. I’m beginning to question why I signed up.

I have been with Choice Home Warranty for 5 years now. This year 2021 I had a few issues around the house. My washer and dryer fail on me. I got a reimbursement for my washer, bought a new one. My dryer was fixed. Then my master bedroom shower was leaking. A technician came over and fixed it. What a relieved! I am very pleased with them.

Did a great job. Would recommend to a friend. Very helpful, work was clean and fast. Explained everything in great detail. Will use any for another job around the house. Thank you for a job well done. Couldn't ask for anything better.

I always appreciate the prompt and reliable service no matter what goes wrong in my home! I have a very demanding job and not only is Choice Home Warranty a blessing when in comes to a broken dishwasher or furnace, but it also saves me the time and effort to find skilled technicians and make the appointments.

As soon as claiming my issue they responded faster what I excepted. Fix my heater within a few days. Their technician is very professional and explain what's wrong with our heater and staying for 10min to check if it's working right. I recommend Choice Home Warranty for my friends and family.

Since I first subscribed to Choice Warranty, I have needed to use them 3 times: The 1st time - washer drum noise. technician identified worn out drum springs/dampers. He ordered them and installed - fixed! The 2nd time - AC duct leaks - the first time the company sent out a techician, they wanted to sell me a whole new duct system. But after explaining to Choice that I just wanted the more recent leaks in the existing ductwork, sealed, the same company sent another technician who claimed to seal all the ducts with mastic. Showed me pictures of ducts but never tested my ductwork for leaks after work. I'll just have to wait and see if my garage and attic get hot or cold depending on which mode I select to use on the AC. Jury is still out on this.

The technician came in and after listening to my problem, he went straight to work and fixed the issue. He was very friendly, polite, skilled, and followed Covid protocols to the tee. I would recommend them and also use them again, should trouble arise.

When I needed a plumber for a leak in my bathroom and kitchen. I submitted a claim on line and got an response right away. Someone called same day that Friday. The service was set up for Monday. I am very pleased with this service. I would recommend them to everyone. Everyone is so nice and professional.

Excellent sales service. Saved a lot of money with the discounts they gave me. Always used AHS for the past 10 years and was very satisfied with them but they have gotten very expensive and the cost/benefit was just not there for me any longer. Now we will see how Choice Home Warranty does. I'm hopeful they will do just as good if not better than AHS. Will keep you posted.

I submitted my claim February 25th and received an email of receipt within 5 minutes. Appointment and scheduled company info was emailed within 2 hours for February 26. The technician confirmed the appointment and arrived as scheduled. Professional and friendly. Total Plumbing representative James awesome customer service. Highly recommended.

Our oven is losing time no matter how many times reset. This could be all the electronics. I tried to give the rep who took my complaint as much as possible but the rep did not want the model or serial to assist the technician as to when he would come with part.

Choice Home Warranty responded immediately with a company, Just Cooling, to repair the HVAC on one unit of my duplex in sugar Hill, Georgia. I live in Los Angeles, California, and Choice made it extremely easy to arrange the repair long distance. The technician arrived within the time frame indicated, and completed the repairs within 30 mins. The technician was very polite and professional.

I love the service Choice Home Warranty always provides. Quick and efficient! Their follow up is insanely good! Within minutes I received a response to an inquiry I had. Thank you so very much!! I will keep your services for as long as I can!!

We signed up for Choice Home warranty yesterday; the agent, Jordan, was helpful and knowledgeable, the company has a good reputation, too, the fee is competitive, it was time for us to take advantage of this comprehensive coverage, there is a 30 day waiting period for coverage to start.

My appointment was between 11&3. I took off work to be there.. He never showed .. Until 6:15 P.M. and his daughter with him.. I didn't mind that, but he did look and did his work, but after he left a couple of days later, it is still doing the same thing it did before. I do not recommend him again.. especially since he was so LATE!!! He was professional though.. I think but the job is not complete or I don't think it is anyway because the thermostat is doing the same thing it did before. Of course I had to pay him but I think I should get my money back especially since I waited on him all day, and missed a day's work because of him.. I could have gone to work if I had known he wasn't going to come until 6:15 P.M. and the thermostat still doesn't work right. Thanks, Diane.

Fast callback. Claim filed quickly. Agent on phone was friendly and easy to talk with. He seemed knowledgeable and understanding with my questions and concerns. This was my second claim and so far I am very pleased with the service and the response time.

He was good. We’re just waiting for a part for him to come back and finish the job. He was very thorough. Answered all questions that we asked. He was a very nice man. He came in. He did his job. We asked questions he answered them. Told us what was wrong. Said he would order the part. We made an appointment for him to come back.

Technician was courteous and it seemed knowledgeable of his field.. Was able to answer all my questions. Can’t give any more feedback at this time, because I am hoping he can come back to fix the microwave oven after receiving the parts ordered.

Guardian plumbing solution technicians were really efficient. Not easy to have them coming during this winter storm, but they fixed my issue, gave me advices for the next storm. Greatly recommend them and will use them next time I have need of a plumber.

He was knowledgeable about each appliance and how to fix it. There has been a bit of a problem getting parts for all of the appliances. The technician has kept in contact with me and advised me where we were at.

Not happy that Choice would not cover our pipes leaking because of our TX deep freeze because we did everything to cover pipes, etc to protect them from the cold, but this weather was too much after electricity loss for days to not being able to run pool. In the past we had pool equipment replaced by American Homeshield because of a deep freeze in Katy, Tx so we thought a simpler issue would be covered this time. Very unhappy!

I submitted a claim regarding my microwave, it took 2 weeks for Choice to find a technician to even come out to my home. After countless of calls to customer service they told me that things would be escalated but when I talk to a manager nothing was escalated. After getting an appointment with the technician it took another week for the technician to come out. After paying the service fee of $75 I was told that the unit needed to be replaced. Choice gave me an offer that was not even close to what a unit would cost me to replace it. So now I’m out of the $75 service fee AND I have to add money to the offered amount. What’s the point of paying for a warranty when I get horrible service AND I have to pay more money to replace my unit?!

Kitchen faucet repair and two toilet repairs. The service provider was respectful of our home and put booties on before entering our house. He arrived on time and explained everything he was going to do. He was professional and did a great job! I would like to highly recommend this company.

Choice moved Claim fast. Even though the first company they were sending we declined because of all 1 Ratings. The second company had all 5 ratings and they were very nice, polite and checked the A.C. out and determined the Evaporator Coil needs replaced which the warranty covers part and labor we pay for Freon. Overall pleased with contractor and Choice.

Repair was completed quickly, professionaly and with care. Service personal was competent and very personable. I would use IQ Appliance repair for any of my kitchen or laundry appliances they are the best I have encountered in a lot of years here in Colorado.

There could be better coordination between Choice and their contractors. Scheduling is a problem. Once the technician arrived, he did a good job. He was professional and informative. The office personnel were very patient and professional as well. I would recommend this organization to friends.

Our technician, Ralph, was on time and professional. He took the time to explain to us the problem with our hot water heater and answered all of our questions. Guarantee’s front office staff was also professional, calling daily to confirm our appointment and when the technician was on the way. I would recommend them!

Jake was on time, professional, both technically and personally, explained our problem and promptly ordered parts (after warranty approval), and told us what and when things would be happening next. This guy really knew his stuff. We are completely satisfied!!!

Excellent job. Technician was efficient and very professional and cleaned up all the old parts. Highly recommend the company since they had to travel quite a distance to get here. This was the third plumbing company to come to repair or replace the faucet but it was worth the wait to get the faucet professionally installed.

The Certified Plumbing Agent who came to my home Christopher “Chris” was respectful professional & intelligent. He did his job very efficiently. If ever I need to have plumbing repair again I would like to request for Chris to service my plumbing issues. Thank you????

I had an appointment, 2/26/21, service tech didn't show up or call. My son is in the hospital and I didn't get to visit him due to waiting on the service tech. Very nonprofessional. If I had known I would have been at my son's bedside when he woke up.

The young man who repaired our washing machine was very knowledgeable and quickly found the cause of our machine’s leaking water and repaired that problem. Not only that, but he also successfully stopped the extreme shaking that our washer had been doing for several years. He knew exactly how to fix that and “went the extra mile” and stopped the shaking. Our washer no longer shakes and, consequently, it doesn’t make any noise, either. We were so very positively impressed by your repairman! Please give him a raise!

I advised representative of my issue with my washer. She was empathetic and provided me with a case number. She was professional and handle my call in a timely manner. I did not have to wait long at all before my call was answered.

The technician was great in every way. It is pretty sad though that the hot water tank is not covered. The home warranty is supposed to protect you against failures in your home and when the coverage only covers part of a heating system it is basically a useless coverage. I am considering canceling my contract and looking elsewhere for something that will cover my house properly.

Entirely too long to resolve a claim. You need to contract service techs to service the areas covered. Service men came from Nebraska. Checked it out and said he had to report to you, order parts and schedule installation. I’m hoping to have the range repaired next week.

This is the worst warranty company I have ever dealt with. They use horrible people to service the claim. Have only made 3 claims and two of them never even showed up for appt and never called. Had to reschedule both. Then when they couldn't find a part said they were replacing item. $248 for a $1,000 machine. Will not use them again. The only good thing the second one they sent out, fixed my problem. He also was the one who did my initial claim for another toilet.

I was very please with the representative I spoke with yesterday. He was respectful throughout the phone call. He was patient with me and answered all my question. He was thorough with each plan and made sure I understood what I was getting at each price point.

I would like to thank your employee Carter for a excellent transition from my previous warranty company AMERICAN HOME SHIELD. After 20 plus years of being a faithful client they wouldn't help me out of an situation. Thanks again Carter for being so informative and professional. Because of you I'm quite sure I'll be a faithful client for the next 20 years with CHOICE HOME WARRANTY.

The tech who came to the house was Fantastic. He did a Great job. He went above & behind to make sure the job was done right!! He gets a 10 out of 10. If I could I would give him 20 or 100 for 100 % Wonderful Job!!

We were told by another repair firm that we had a significant problem with our Air Conditioner that would cost a great deal of money to fix. Your repairman did not find this problem and pronounce the system to be in excellent condition.

The Technicians were on time and very professional. I ways complete both repairs early and I could go on with my day. I would recommend this company to family and friends based on a great experience. The previous home warranty company was awful, I only wish they repairs fireplaces.

Kayleigh was extremely helpful and knowledgeable in signing me up for a second contract. She explained in detail how I could save money, lock in at a guaranteed rate, and opt out if needed with a full refund of unused funds, and get six free months of service. She was patient and courteous and deserves special recognition.

I've been with Choice home warranty for over 2 yrs now before I had Home shield. It came with my house when we bought it. I would never recommend that company to anyone. It was a joke. I had A $75.00 pay out. First thing that went out 15 days after we bought the house was the ac system. They sent out a technician in his 70s. He said the system was low on r11. I've work on car ac systems for a while now and I asked if he was going to do a leak test. His response was, "No. They lose Freon." Well not if there's no leak they don't. He charged me $110.00 to fill it. It lasted a week. Another call to them they sent out a different technician. He tested it and said my a-coil was bad and I'd have to pay $1500.00. Well they bought out my ac for $800. Had it fixed for $200. All it was is they didn't seal the lock outs.

Extremely slow to respond, according to other plumbers I called Choice never pays for the water heater. I will hire a plumber to replace it myself. This was not caused by a power issue as the Medical Center maintained power during the Texas Storm.

I googled Choice and it was rated #1. Customer service was FANTASTIC!!! Quick, easy, and very affordable. Peace of mind now. I highly recommend this service to any and everyone! It's better to have and not ever need it than to need it and not have it!

Technician called and was able to come a day earlier than expected. He was knowledgeable and professional and answered my questions. Had the necessary part on his truck so no additional waiting needed. Am glad to have my oven back.

Easy claim management and quick approval and repair. The technician arrived the next day and quickly diagnosed the issue and performed the required service. The repair would have cost around $400 if I didn't have the coverage. Well worth it!

Hello - The saleperson that helped us with our Choice warranty home policy was very unpleasant and was extremely pushy. He kept on trying to get us to extend from the 1 year to a 3-5 year policy when we repeatedly said we did not want to. We are not sure if we will continue beyond the year with this company because of this.

I’ve been receiving renewal calls and emails since the end of November, but Adrian Saunders was the one who contacted me the most. That’s why, when I decided to renew with Choice, I decided to give Adrian a call. He was very polite and friendly and answered all of my questions without hesitation. Employees like Adrian are the ones you want to hang on to. My only concern was that I verified with him that my service fee would still be $45 and he indicated it would be. However, when I received my “thanks for renewing” email, the fee was listed as $60. I left him a message to get back to me and verify the $45 fee and I’m sure he will. He was very thorough throughout our discussion. Real nice guy. Thanks and have a great day!

The red light on the control panel of the kitchen refrigerator became on indicating that the water filter has to be replaced. A professional technician sent by CHW contacted me and asked me to send him a picture of model and serial number of the fridge in addition to its brand name so that he buys the exact filter. The technician bought the filter and replaced it.

First service order request. Took a week to find a repair person to service repair. Given the option to find my own repair company Ocala contacted over 15 companies and not one would accept Choice. Doing more research on your company.

For over TWO months we have been trying to repair or replace our broken dishwasher. Choice has done a very poor job overall, sending out two different repair services, and accomplishing nothing. The latest insult was to offer $400 to replace a unit which sells for around $1,000. Choice has wasted funds replacing parts, and getting second opinions, rather than making a reasonable offer. If this is not resolved favorably in the next few days, I am considering cancelling my SIX year contract with Choice.

My washer had a problem where water had partially flooded the laundry room on Monday. I called Choice and reported the problem and they immediately dispatched Champion Appliance for Wednesday at 2pm. Thus, they gave me the info for Champion and I called them and they were able to come and repair my washing machine by 3:30 on Monday. Afterwards, the repairman called the next day to to inquire about the washer. In short, Choice and Champion did excellent getting my machine repaired.

The technician was polite courtesy and very knowledgeable. Thanks Donald with D&H. Even though my claim was deny by Choice. That had no bearing on the tech. Seriously considering cancelling my contract. Out of 3 claims submitted only 1 granted. What the use of having it.

The ABC Appliance technician that was assigned our issue was very friendly, courteous and efficient. He completed his task within 30 minutes of arrival and explained everything in detail. I hope that Mike returns to finish the job when the required parts are received.

Choice Home Warranty did an amazing Job getting the tech from Albemarle Mechanical out quickly and Jeff did an awesome job and had us back up to normal in no time!!!! Would recommend Choice Home Warranty to anyone. Really awesome experience!!!!

Came home from a week away to find the main furnace in my home was not working correctly. Called Choice and they had a repair man scheduled within hours. Discovered bushing in fan motor had gone bad. Everything fixed with one visit. Great service and very professional service tech!!!

Excellent service! The mechanic was very professional and new the problem immediately. Was nice experience using Choice Home Warranty for the first time. ⭐️⭐️⭐️⭐️⭐️ Rating they deserve. Choice warranty reviews were very good when I researched them. And they were right on.

Service provider was very professional and was cautious of COVID safety and wore a mask the entire time and wiped down the pen. They called and moved up the appointment a week and was able to fix the issues with in an hour. This was my first experience and I was very happy with it.

They were quick, on time, friendly, thorough and clean! I’d hire them even if it wasn’t warranty assigned. This was important because it’s for my home sale and the heater did not initially pass inspection.

Mr. ** was knowledgeable and informative about my repair. He was courteous and made sure I understood my my problem. He called the following day to inform me that my part had been ordered and he would called as soon as it arrived..

CHW once again has terminology in what it covers and this time it does NOT cover tankless water heaters. And this is much like it didn't cover dampers in a multi-zone HVAC system that came with the house citing it was not "factory installed". Plus the "dripping water" interpretation failed to repair a refrigerator evaporator. So poor interpretation or rather such being one-sided as to the real problem and various exclusions means I did NOT received coverage for usual household items. I paid for these repairs myself.

I have used Choice Warranty several times and have called customer service with questions. They are excellent. My questions were always answered accurately and the wait time was not long. I have used the reimbursement option as well and it works just as stated.

Response time was awesome, Technician was professional and knowledgeable. Was able to diagnose the problem and fix within a timely manner. Great experience from start to finish. I would recommend Choice to family members and friends. Thank you making my wife happy by solving our problem.

The technician was on time better yet he was early. He did a thorough examination and explained the current and potential future problems of my toilet based on the age and condition of the toilet. I did not like that Choice Warranty does not take into consideration the age and condition of the aged appliance when doling out the money. They could have recommended a new toilet to avoid the future costs.

The Technician that came to my home was very respectful. I was very impressed how he explained to me about everything from my thermostat, unit in the house as while as the unit outside. While the Technician was explaining to the problem, he was showing as well.

The technician was very professional, timely, helpful, friendly, knowledgeable and dependable. Patrick was easy to work with. I would recommend and use him again. I have had problems before with scheduling and was very frustrated. Patrick made the problem better.

Bennett & Sons came to work on our 19 yr old a/c unit that stopped cooling. He was courteous and efficient and corrected the issue quickly. He was a breath of fresh air considering some of the past HVAC companies we’ve dealt with.

Your contracted technician from Blue Fermingo was fine. But, I had to pay $75 service call just to find out that CHW will not cover pool leak detection service nor the leak itself. Don't think I want to renew the warranty.

When purchasing this warranty, the sales representative stated “if anything was not repairable the item would be replaced.” He did give me an cap amount of $1000 plus per item. This came to be false information. My washer was deemed needing replaced due to the age. Choice offered me a cash offer. I declined the cash offer and stated I would rather get my washer replaced. According to my rude nonchalant case manger this wasn’t an option. I was warned about this company. Now it has come to full fruition, those reviews are true. Beware future clients!!

I sent in an appeal after you denied repair Recommended by technician. Your excuse did not make a bit of sense. The only thing that gets on a coil is moisture which is from water. No acid is present! Very disappointed. You are just weaseling out of your warranty I purchased. I pray you will see your err and fix my central unit.

I live in Texas and my HVAC system stopped working properly. It happened right at the onset of bad, cold, and snowy weather (in Texas, right?). Anyway, I put in the work request on a Sunday evening using my online access. Because of the weather, I wasn't expecting a very quick response because there would be a whole lot of people ahead of me. There was an accumulation of snow on the ground, the roads icy and impassible, and people's water main pipes were bursting everywhere.

I am pleased with the purchase of my new home warranty. I was assisted by Cynthia and she was very pleasant. She listened and didn't try to be pushy into me purchasing more than I could afford. I would recommend purchasing a home warranty.

Choice Warranty arranged for service within 24 hours. Bernard Service came out and diagnosed the problem. The next day he came out and fixed the furnace. It was an easy process. All I had to pay was my service fee to the technician.

The representative was very helpful and asked questions which got us better discounts. We are very happy we chose Choice. This is our first experience with a home warranty and look for to working with you in the future and would recommend your service to friends and family.

It took about 6 weeks to get this repair completed. We had to contact the Choice Warranty office multiple times. However, the repair technician, Bob, was on time, and very polite and professional throughout the job. He did a great job, and explained the repair completely.

Just signed up. Helps with appliances. Can't say much more. Starts in 30 days. I pray I never need it. Sounds like a great plan. I sure pray it does in these trying times. It will be great if I need it.

Heat pump furnace not working, called Choice, got an immediate response, sent out to repair service, they contacted me within an hour, here the same day, they had replacement item ready the next day. Excellent service ALL AROUND!!! CR Air conditioning, Luis, worked around my husband’s doctors appointments and my work schedule. Very prompt, knowledgeable and extremely courteous! Highly recommend both services.

Well documented in my claims, but 4 vendors and 5 visits over last 6 months to repair still broken oven plus now a damaged cabinet from your vendor has been a very poor customer experience. Your customer service team can not think through the issue nor do they care about the customer. Everyone is putting their head down and your blame everybody but yourself. You don’t seem to care that you are repeating the same mistakes and costing your company significant money. You really don’t care about your customer either. What an awful company.

I was very dissatisfied with appointments been delayed. We are senior citizens with medical problems. Company assigned wouldn't call back. The technicians was very good & repaired heater in less than an hour. Cirro was still sending email that my appointment was the next day when it was already repaired.

Very happy with Choice Home Warranty. Consumer Affairs gave Choice a 9.9 rating out the top 10 warrant co. So I called and was given a very good price. Overall satisfaction rating 10. Very happy good dis. for Vets and us old I mean us younger persons.

I have to say the person who came to do the job was a very pleasant, courteous and knowledgeable technician. He knew just what he was doing and cleaned up after he completed the job. I would recommend him to anyone. Thank you.

I was horrified when my LG dryer crapped out... I just knew it was a goner. Keith ** came to the rescue and diagnosed the problem as the control module. He had the part ordered and was out the door to another home in about half an hour. Knowledgeable, personable and efficient, I can’t say enough about Keith and Choice Warranty. Thank you for keeping my dryer going!

Albert did an excellent job of addressing my home warranty needs. He did present additional offers and respected my decision to move forward with my current request for coverage. I did purchase a warranty for two homes, however, I only received confirmation for one home.

I will start by saying you better make sure you go through all your appliances before signing up with this company or any of them for that matter. I just signed up with Choice a few weeks ago and by bad luck my hot water Heater stopped working properly. After taking down part of the wall we found it had a leak. Well they were quick to deny the claim and won't even try to work with me on it. Like I was supposed to know the hot water heater had issues? I may have if I didn't have to takedown part of the wall. So you better hope you don't have a claim soon after you sign up because they get out of it!! I had existing coverage so why would I put myself in this situation if I knew the unit was leaking. You are just a number to these companies nothing more.

I had one HVAC guy come out the 1st time was with your warranty. The 2nd time I paid on my own but he didn't fix the problem. Then I had another HVAC guy come. He was to come the next day but didn't show up. When he finally came he temporarily fix the problem but had to order a part which has not arrived yet. I have been paying for auxilliary heat since Dec. and my bill had doubled since then. I hope the problem is fix ASAP!

Choice Home Warranty, set up the appt. the next day. Tech came checked out my heat pump, and found the problem in minutes. Turned out it was my thermostat. He replaced it and everything is fine. Great Service. I will recommend Choice Home Warranty to my friends.

I had been researching which Home Warranty was the best value, service and reputation and Choice came out #1. I completed some information online and Ken called me and walked me through the steps to enroll. I am happy with the T&C's of the contract and it will safeguard the home we own and the appliances we rely on for 3+ years.

The job has not been done yet. Talking with the person on the phone was okay, he wanted to help and get the job done. He did get my information phone number, and will mail a copy of the policy to me and email me a copy as well.

Jason ** was very rude after getting my payment on my 1st introduction payment because I was trying to make sure my referral get her payment, so should I not asked about a referral program even though they have one????

Technician was able to come earlier than appointment time. He called me to see if he would be able to come then. He also told me how long it would be, before he arrived. He arrived within time given. He was wearing mask, courteous and was able to fix plumbing problem.

Luke was very excellent in explaining my coverage options. Very knowledgeable of the informations. Was very understanding. Explained my option very well! Was not pushy, very nice young person. Not sure what else to write, Thank you, thank You!!! Not sure what more to write, had smiley faces, hugs, Have a great day!!!

Choice has the worst policy guideline. I own a policy on a tenant occupied property. I was denied for a broken water heater due to normal wear and tear. When I called back to request to speak to a supervisor or a case manager to further escalate the claim, they told me I need to appeal the case and waited for an email. The earliest appointment to speak to a case manager is on 3/1 which is 5 days away. I explained to 3 claim adjusters that this is the policy for tenant occupied property and one of the tenants has medical condition. I didn’t get anyone who was willing to escalate the case for immediate assistance. This is my fourth year with Choice. I am very disappointed on how my claim was handled. My experience with Choice is horrible. I would not even rate this company with one star.

The techs are quick and answer all concerns. There is really nothing to add. I had a problem earlier in the contract but It was resolved. I thank your tech for a qreat job when they put their minds to it.

The repair tech was awesome and fix the broken dryer quickly. I would have given a 5 star but the tech was late by 2 hours outside the scheduled time frame that was provided and I had to call the company for a time update. This has never happened before by any other service providers.

I had previously had home warranty policies. So we just needed to talk costs. He got right on with it. He was a little pushy about paying the annual premium. While cost saving it is a big hit to a retirees. Glad I have a home warranty policy. Hope I don’t need to use it.

A gentleman from UB plumbing came and fixed my repair. He looked through the basement ceiling where the hole was and then went upstairs into my powder room where he discovered that my toilet needed to get a new wax ring. He replace the wax ring cleaned up everything after himself, however he’s a plumber and he doesn’t fall with the drywall on the ceiling downstairs. Now I’ll have to hire someone else to repair that. So that means I’ll have to pay for another service call, and I’m not sure I’m happy with that reasoning. The plumber did an excellent, quick, repair and I am very pleased with him. As far as the warranty service I’m not sure because I spent an off a lot of money

I have been shopping around for a new warranty policy because my current policy with 2-10 is going to expire in a couple of months. Tony ** answered my call and was wonderful. He explained things thoroughly and answered my questions completely. I told him I was shopping around and checking out other companies and he offered me a great deal that I felt could not be topped by any other companies. I signed up for the 3.5 year senior policy special. Tony then provided his contact info and said he would be my agent moving forward if I had any questions or issues. Tony was great and I’m so happy he was the one that answered when I called!

Knowledgeable, and performed a successful repair. We are very satisfied and recommend Choice Warranty. Kudos to the technician.

My heater went out during the Texas deep freeze. I filed a claim on Friday evening expecting a Monday or Tue. I received a call from the repairman Friday evening stating he would be at my house Sat. He came found the problem and reported to Choice. They approved the repair and I had heat!!!! Thank you all for being so prompt.

I absolutely won't be renewing with them. It gives me anxiety to file a claim if something breaks now until the end of my contract. I've had multiple bad experiences. One plumber came to my house to fix my kitchen sink, broke off my garbage disposal, and ghosted me on coming back for the repair. But, they still took my $75 copay and fought my credit card company to keep it (all while not returning my phone calls). I had zero help from Choice home warranty. Zero follow up or service from their claim managers.

Mr. B. ** was very professional and courteous about handling my warranty even though my initial sign up by another agent was an epic fail. I would definitely recommend this company to friends that are in the market of buying a home.

After making our decision to join this company we feel relieved. The young man we spoke to was very attentive to our questions and gave responses that were well received. Although it was fast, we didn’t feel any pressure. Thank you again.

My husband and I were gone from the house on a Sunday afternoon. When we got home I heard a terrible noise and we determined that it was coming from our Heat Pump. So, I turned the unit off. We had and electric fire place to keep us warm during this time. On Monday morning I called Choice Home Warranty and they put the call out there for those that would qualify. Monday afternoon I received a call and the people came out and determined that it was my motor. They had gotten approval from CHW to order the part and the next Wednesday they came and put it in. We have central heat now. CHW was very compassionate about the no heat situation. So Thank You.

Our 20 year old microwave/wall oven combo went to appliance heaven a few weeks after moving into our new home. CHW and Browns Appliance were efficient, polite and knowledgeable. We appreciate the candor and the assistance with payment toward a new device.

The dryer needed parts and it hasn't been done yet. The first time. No show, no call. That was over a week ago. Still waiting!! I was told that since my washing machine was a smaller and older model I was offered less than $350 to purchase another one. I am not happy with these results.

I accepted $330 dollars for a new machine. I had no idea how much they cost. I went to several stores and finally bought the cheapest one, which cost me $550 dollars after adding the hoses and installation. So, I was sorry I accepted your offer, You didn't exactly replace mine, which is promised in our contract, so I'm not very happy.

In general if the repair is under $500 they will repair or replace but otherwise the want. My parents A/C went out in the summer and Choice dropped the ball. I had to find mine own contractors. We were finally reimbursed for a small part of the over $5000 dollar bill.

Hmmmm I need to learn this stuff, last year my stove stopped working all was wrong it needed to be unplugged and plugged back in, this time when dishwasher stopped I turned off breaker and turn back on, still didn't work. Repair guy came out. Unplugged it and plugged back in and it works. Not sure why the breaker thing didn't do the same as unplugging it, but for the 2 repairs it cost me $130.00 you would think I would have learned.

TPM service tech Stan did an excellent job and would recommend him to a friend. He put on protective covers over his shoes so as not to get our house dirty. Explained everything that he did and why. You should keep this guy.

The work order has not been 100% completed yet, but the technician sent to do assessment was OUTSTANDING. He was extremely patient, very thorough and explained all of what he was doing during the work. Outstanding professional! Was timely and called ahead to ensure that no ones time was wasted.

Representative Richard ** was extremely helpful in assisting me to choose a plan that best suits me and my home. I would highly recommend Choice Home Warranty. I have just contracted with Choice Home Warranty so I have not had to use my policy but I fully expect the same professionalism if I ever have to use it. More than anything it makes me feel protected in case of any problems.

The technician they sent out to resolve my problems were professional and knowledgeable. They were able to get my issues resolve or at least let me know why I was having the issue in the first place. They had coverings on their face & feet when entering my house.

This technician was very professional and knowledgeable and got the job done within 30 minutes. He was one of your better technicians and I would like to have him again for any other problem. This job was a 10 in my book.

Do not believe anything the salesman tells you. They are full of **. There is a loophole in every warranty. "At their discretion", "they have the right to" those are the ways they get out of being upfront, fair and honest. They WILL NOT replace an item that is totaled with a comparable model currently available. Our washer broke and it was a 12 cycle, NO AGITATOR, stainless steel wash basket, 3.6 cubic feet and they TRIED to offer us $343 to replace it. What a joke!

This was the second or third time that I had to find my own technician. When this occurs, the work cannot be completed until it is approved by the company. This causes a delay and may mean the technician has to make another trip. I have been unhappy with my service from the very beginning-will not renew.

Choice gave me an appointment 5 days out. The company change it with very short notice so I was unable to rearrange my schedule again. Then when they gave me a solid time I had to reschedule everything again. It would have been much better to just let the company schedule one exact time the work could be done. The work was excellent and I would use the company again.

Technician was very communicative, friendly, knowledgeable, and efficient. He cleaned up the area after he finished, was patient, and listened carefully. He felt extremely trustworthy and knew what he was doing. I would definitely recommend him to someone else, and would be happy to have him back should I have any other needs.

Very disappointed got denied twice getting my refund that I paid upfront for year!! Definitely would not recommend!! I don't need services when I pay out of pocket to repair myself !! I don't know how they're still in business when they try to get out of repairing people's claims.

My clothes dryer quit heating. I filed a claim online and the next day got a call that Reliable Appliance Repair would be at my house the next day. The technician showed up on time and repaired my dryer quickly.

Bad communication and service. Wasted everyone's time including the second tech (since took over week to get new tech when first one bailed) telling us it was covered later denying the claim. We spent unnecessary money at the laundry mat that could have been used to fix the issue but didn't because we were told it was covered. The second tech Easy Electric was fabulous. The first tech was not.

We had a simple problem, however, the service technician was able to respond very quickly and take care of our issue. It was an easy experience to make the claim and the technician dispatched to our home was friendly and professional.

The technician was great but the overall process was unsatisfactory. What is the point of a home warranty if I have to pay for failed components!?!? I had both plumbing leaks and a leak in the heater. The claim was rejected. Why? What makes a failure of a water heater any different than a air conditioner or dishwasher. A failed household device is a failed household device. It wasn't due to neglect, it was a failure. Not happy.

Excellent service provided for the needed service. The technician was on time, courteous, & professional. He was prepared to complete the required work in a reasonable amount of time & stayed on task to repair the failed item. He completed the work & checked the system to guarantee the system worked properly. We were satisfied with the service performance of this technician.

Company assigned was very prompt in scheduling appointment, considering all that is going on in Houston. Technician called prior to arriving to inform ETA. He arrived, wore his mask, I left him to inspect the washer. He informed me that a hot water valve needed to be replaced. He didn't have the part available and would have to order. I gave him my 60 dollar fee and he finished his initial appointment. I have not heard back from the company regarding part or when repairs will be finished.

It was quite efficient service. The customer service rep was very helpful. Tech from KEA was on time and knew what he was doing. Fixed the issue quite fast. He was very courteous and professional. Will recommend CHW to my contacts.

I had my home warranty with another company. Due to poor customer service and the repair people that were being sent to my home I canceled. I have been 100% satisfied with CHW. The person that came to repair our garage door called to verify the appointment, showed up on time, made the repair and was very professional. Not to mention that each time I have filed a claim someone has been out w/in 24-48 hours. With the previous company it would be days! I sell real estate and I am now recommending that my clients switch to CHW.

The experience was absolutely great. The technician was very thorough and respectful. He explained what was wrong with the dryer and fixed it completely. Please continue referring him to your customers around this area. I was very impressed him. I will recommend this service to others.

You don't cover what's really important! I rather save what I'm paying you every month, and pay directly to the company for the problems that I had. I got the most ridiculous reason on why I was decline. I regret calling you in the first place!!!

Technician was prompt and very knowledgeable on what he does. He was so efficient that he fixed the problem on our unit in no time. We are very satisfied with the service we received. I will highly recommend CHW to my friends, they have top notch technicians.

Very polite and knowledgeable, could have used shoe cover and speak a little better English. He knew what he was doing, photograph everything and was extremely careful. Thanks for sending him! Was a simple problem to solve, he took less than 10 minutes to figure it out.

Choice assigned an A/C company to check my non-cooling unit. The company, EMS, called for me to set aside a 5 hour window, from 2 pm to 7 pm. The technician never showed up for the appointment. The company did not call either.

Process was excellent from beginning to end! Phone Rep great. Tech was great! Showed up early within 24 hours. The response was so fast even though my state was in a natural emergency. I feel so comfortable with my Warranty Plan now that I know it is exactly what I was told by the sales agent.

ELECTRICIAN NEVER SHOWED UP TODAY WED FEBRUARY 25. We waited 11-3 as told to. Not very happy. We are very disappointed with the electrician that you have chosen to come to out our to fix our light switch. We stayed in all day waiting for the man to get to our house today.

I contacted Choice Home Warranty about my Heat Pump not heating during low temps. They responded within 2 hours to let me know that they had contacted a repair tech to come and check on my heating unit. The repair tech came within a timely manner and looked over my heating system and came up with a solution to the problem. I thank Choice Home Warranty for their quick response to my problem.

Person I spoke with was not knowledgeable of my case. Had to call Florida office to get the information I needed. Might have to get warranty from American Home. When I took this warranty they told me they serviced my area.

I went online and put in for my toilet and had someone out the next day! Very professional and the problem was solved. My air conditioner was replaced earlier. I have had no issues and the service has been fantastic. Keep it up!

He is the best customer service person I have ever spoken to. He is quick and know how to get the job done. He is easy to talk to and professional with his job. Give him a raise cause he is the the MAN.

Clogged kitchen Sink, Pipes under sink came loose, turn on turn off on the toilet. He used a tool to unclogged the pipe. Then checked everything that was associated with it to make sure they were working. Then the tech. called you guys to make sure he could add that pipe valve to turn on/off in the bathroom. He was a very hard worker.

They arrived on time. Diagnosed issues, contacted CHW for authorization and approvals, and work was completed. 1 trip, no **. Love this repair company CHW authorized, and really pleased with CHW cutting thru the nonsense and taking care of their customers. Thanks again.

Major winter storm hit DFW and all plumbers were naturally super busy. 1 call to Choice and within 72 hours, they had a contractor come to hour home. Great service. Very prompt and courteous all the way around. I highly recommend CHW. Be patient and they will take care of it.

Great experience with JC Contractors! He arrived earlier than expected and stayed until he was sure the issues were under control. Great explanation of what the problems were. Was very considerate of all things!

My furnace went out on Sunday, I called Choice Home Warranty that same day and on Monday morning I had a call telling me that I had a technician dispatch to service my furnace between the hours of 11am -3pm. Chris ** from Aneco Engineering Services, LLC came, found and fix the problem he was very nice and professional. I highly recommend his services. Thank you.

The customer service agent/sales, should have taken the time to make sure Everything was understood and explained. I was not so afforded that opportunity. I don't remember the name but I remember the Hurried state that he was in.

The company you assign indicated they would be here between 7 and 11 am. It is now 2 pm and not here. Have left two messages on their answering system with no call back. Have to leave at 3 pm so no one here to talk to them about problem and give them the $60 payment.

The technician was prompt, diagnosed my problem quickly & accurately & solved my problem. He also was Super nice & courteous. Outstanding employee. I explained to him that this was my 1st call for service, so he really represented your company well. Glad I'm a customer.

Kyle was courteous and helpful. He gave me confidence that I was making a wise decision. Being a senior citizen and a care-taker for my husband has put me in a position where I am often concerned about breakdowns of appliances and systems. This warranty has given me peace of mind. Thank you.

Hot water heater was determined by my plumber after I had filed a claim that it was too old to be fixed and needed to be replaced. I was told to use my home owners insurance to do this with. What good is having an appliance insurance if that is what is going to be told

I just joined yesterday so I really have not experienced anything yet except that the representative Cynthia was pleasant and informative. Hopefully I will be happy with this company. Looking forward to work with you all. I’m excited to see the professionalism that George Foreman stands for without raising prices after the first year

When there is a problem/claim they get on top of the issue right away and try as quick as possible to get it solved. Whenever I have a claim they have a response within 24hrs usually on when a repairman will be coming.

There has not been any feedback from Choice Home Warranty on the final disposition of my claim. The service provider indicated the appliance (A Kenmore Dishwasher) will need to be replaced. The service payment has been verified as received by my bank.

Guy was early and efficient and went above what was required. Explained a lot of stuff to my husband about the features on our furnace that we did not know. Did not try to talk us into buying more expensive product and explained the new product so that we could understand and use it wisely

Technician was patient, polite and competent. I wish I'd have gotten his name, I would ask for him in future. The company was responsive to my needs and scheduled a better time for my appointment than was originally set up.

The man from the garage door company was on time, very professional, and had the job completed in a timely manner. Choice set me up with a repair company in less than 12 hours! Choice makes it very easy to file a claim. There are a lot of home warranty companies out there to choose from, but I am so happy I chose Choice Home Warranty. Give them a try, you will be glad you did!

Pipes burst in attic. Choice has been very helpful with everything I've needed in my home since I moved in. I'd have been keeping them in a lot of conversations since the winter storm and found out that a couple of my neighbors are using the same warranty providers as well. Thanks to all that have helped me through this ordeal.

My customer service rep was excellent. He answered all my questions, was honest, and I felt he took a personal interest in my case. I even told him that I would call back, but his understanding was so genuine that I stayed on the line and purchased the warranty. Just based on that call, I would recommend this warranty to anyone!!

The technician was great... but Choice never approves my claims... We are always having to pay out of pocket for repairs, PLUS the $45 service fee and that is ridiculous to be told NO and then still have to pay the technician.. We are thinking to cancel our service.

Request made on 02/22/2021 around 8:00 am for water heard spewing behind shower and rolling down neighbor’s driveway. On that same day at 12:00 noon, I got an email asking if I wanted to take advantage of a reimbursement claim option! Huh?!?! What?!?! Did you try to find someone?!?! I know that we had some unusually bad snow and ice conditions here, but I assumed you had companies that catered to request from your company! The water was running so much that I asked a neighbor if he could just turn the water meter off, and he did after several attempts! Otherwise, the water would still be running down the street because NO ONE, I mean NO ONE has come, NO ONE has called with an update on attempts or anything! The pipe still HAS NOT BEEN REPAIRED!! I AM SOOOO DISAPPOINTED!!

Had to make a claim for a hot water heater problem. I live in Houston, TX and initiated the claim during a critical time when we experienced severe cold weather plague. Most local plumbers were tied up repairing broken water pipes in homes, so knew I had to wait much longer for an authorized Technician to come to my home. Couldn't wait for a schedule call that would take over 1-week so I repaired the pilot light problem myself.

Not a bad experience. The representative on the phone answered all my questions. I have had an AHS policy for over 10 years on the house and the rates go up EVERY year. Last year I told AHS if the price goes up again I would find another provider. AHS raised the price and as promised I found another provider for Home warranty. Of course AHS was going to lower the price $30 a month but I told them it was too late.

Great experience with this company! Communication was really good- Daniel called to let me know when he would be arriving. He figured out my problem quickly and got a claim submitted that day for me. I feel very confident having him fix my AC unit.

Techs were great. Upset it took one full week for them to get here. Disappointed in how the Choice warranty will not cover the needed repair. Considering canceling our warranty. Techs were knowledgeable but, their firm seems new and small. They provided a replacement quote.

Serviceman was very professional and did a good job with the hot water heater. He explained what he thought was wrong and he clean up after himself and I put him on my list of numbers to keep and share with friends.

I was pleased by the timely manner my claim was handled and the installer was very helpful to my husband and I. There was a little mix up with the claim for which I am correcting but in all I am completely satisfied with the service.

The agent answered all my questions and tried to get me the best deal possible. The coverage was include all appliances and also my septic tank. The service call was the cheapest available. I am lock in the price as long as I am under contract.

I came home late, to a nonworking furnace... Choice Home Warranty was there even at 11pm. They opened a service call, the technician was great, fast and friendly. He arrives in less than 8 hours, came back the same day, after the part arrived. I would definitely recommend their services!

My technician Jaron was knowledgeable, trustworthy, professional and on time. I had a minor issue with the heat in my home. It was inspected and I was pleased to know everything was in good working order and it was just a minor issue. Thanks.

Dave was polite and efficient. And answered my phone call within 1 minute. Got my claim number clearly and he’s obviously processed it quickly for a repair. I am now awaiting a call from a repairman about my furnace issue. We will see how it goes as this is my first carry through issue.

It took 12 days from the time we filed the claim, until a service man did the repairs. The 1st scheduled repair date was rescheduled because of bad weather, however they were a no show for the next rescheduled date. They did not call or text with an explanation. We finally got a new company to make the repair the next day, but we were 12 days without heat downstairs on the coldest winter in Texas history.

My problem hasn’t been resolved yet. My first technician, an electrician, informed me that my microwave oven was bad and needed to be replaced. The second technician told me the Problem was electrical because he plugged my microwave into a different outlet and it came right up. My third technician, the original electrician, will return sometime today to further check out my problem.

The pump went out in my furnace. I called CHW and submitted a claim first, then called a licensed technician. I called CHW after the technician arrived, and they talked with him and approved my claim. Later, I received a text message and phone call telling me the technician was approved and now I'm satisfied. I'm satisfied with this job and very satisfied with CHW. Having back-up support when something fails in the home is a comforting feeling.

The technician came when he told me he would. He was polite, neat and fixed the issue quickly. Very pleased with his service. It was for a broken heat pump in my kitchen that was rattling extremely loudly. Now running much quieter.

We submitted a claim on a Sunday, for service, and that night I had a response. We had service the next day. The service was set up for Monday between 11 am and 3 pm. The tech called around 11 am and said he would arrive at noon, which he did. He was in and out within an hour and was very thorough.

Not happy with the denial of claim. The technician said the unit needed to be replaced due to normal wear and tear. Less than a year ago the technician replaced one part on the heater and said the rest was fine. If I needed to do something else to maintain it he should have told me that then. With the claim being denied. I am left wondering what I am actually paying for.

My technician was knowledgeable and diagnosed the issue after troubleshooting within 20 minutes! The faulty part he did not have with him and needed to order, but that is not his fault! My range will be operational as soon as Fridgidare provides the part, and it is wonderful to have this warranty restoration of my stove at a low cost of a service visit!

The technician that was sent to my house took the time to thoroughly check out my refrigerator, explain his findings and answer my questions. The final results rest with Choice Home Warranty and many neighbors and friends are standing by for the end results to see if this insurance company produces positive results.

The guys that came out were great. Quick and efficient, I would definitely recommend them to anyone. Great service! We had prayer which was an added bonus. They came in did the work and was out. If I ever have any appliance to break down, I would want only them to come back. They knew their job and was great at it. Every company should have employees like these two. I can't wait to get dishwashing pods so I can use my dishwasher. Thank you for sending the repairmen out so quickly.

I am extremely pleased with how expedient Choice was in sending this gentleman out to repair my water heater. Jeff did a fantastic job. He located the problem and completed the job without hesitation and was very thorough. Now I know that I can depend on Choice to assist when needed.

Did a great job setting up and making it very painless for me. So far I am very pleased with Choice Home and when I need them they will be there for me and my family. I had a bad experience with another company.

I was told by the Agent that a copy of my warranty would be forwarded to me via my e-mail; however, after checking it was not forwarded. I purchased 2 policies. One for my current residence and for my rental property. The money has already gone through my bank account.... Where are the policies?

Repairmen were friendly and they seemed knowledgeable on what they were doing. YES.... I WOULD REQUEST MRS. HOT AND MR. COOL AGAIN IF EVER NEEDED AGAIN. My wife and I were completely satisfied with their service.... Time will tell how long this repair on our fridge will last.

Claim denied due to not not submitting diagnosis prior to repair. However due sub zero temps, no water for three days and high demand for plumbers could not wait for CHW to respond based on previous delays responding to previous emails. Total cost $302.00 invoice and damaged pipe can be submitted.