Choice Home Warranty Reviews

I don't know if CHW did a shake down and got rid of some bad service providers, but the company that was recently referred to me to fix my plumbing issue was topnotch. This is the 2nd time I had to make a claim with CHW and I must admit my first experience wasn't that great. It started out rough, but ended up great after it took 3 attempts with different providers to fix my dryer that wasn't heating. It happened at another property I had at that time and I had a stacked washer and dryer that was in a tight space in a closet where the dryer was on top, the 1st company that came out told me I had to take it down so they could fix the problem. I called CHW back and on the 2nd attempt, a construction company came out to access the problem, but they never came back or followed up with me.

Contract offer sent to me by e-mail was very reasonable. Therefore, I called Eli ** to discuss this with him. He was very informative and answered all my questions. As a result, I purchased a home warranty from your company.

Easy online new claim process. Looking forward to a quick repair on my Air-conditioning not cooling in this hot summer. I am a REALTOR and many of my clients use Choice for their home warranty needs, including myself. I purchased the Choice 2 year home warranty last year and am using it for the first time in July 2022.

We are waited to have part repaired. Technical seems to be very good. Just waiting for Choice to approve the part. We will then hear from the tech. If not approved choice will give us a dollar amount. Thank you.

Great Fast Service. Highly recommend. I have needed the warranty service a few times and every time I had great results. I tell all my friends and family this is a must-needed service. The customer service team provides excellent service.

The service was excellent. Very good and kind professional! He arrived on time and provided information about the causes and solution. I strongly recommend this technician. The service provided when I started the claim was also good.

The company that Choice Home Warranty sent to repair the AC thermostat was extremely knowledgeable about AC systems. He quickly determined it was a programing of the thermostat was the problem that cause the ac to drop from 77 down to 50 degrees. Great technician.

Thank you Choice Home Warranty. KUDOS Choice Home Warranty Company. Your service was right on time. Your representative was friendly and understood my problem. They submitted my ticket in a very time manner. And I received a company response the same day. THANK YOU CHOICE HOME WARRANTY. Sincerely, Arlene **

I have been mostly pleased with my Home Warranty with CHW. The only exception is the plumbers with CBP in Texas. They do not follow through. They do not answer their phone and they cost me $1300 to buy a new water heater because they would not complete the simple repair.

He was on time, knowledgeable and friendly. He came out early on Saturday morning of a holiday weekend. I thought I would be without A/C for at least a week and he was there within 24 hours. I would highly recommend.

The repairman that came was courteous and very professional. Diagnosed and ordered the part and his boss scheduled the repair. He came out and fixed the unit in a very short amount of time. Very clean. Thanks for you service and response time.

Our technician came and was able to show that our AC was running well and did not need liquid Freon. We were thankful and would use him again. I do not have much to say because I can only tell what went on between the technician and his explanation. He was courtesy throughout the service.

I have been a loooong time customer of Choice Home Warranty. Within the last seven months I have had to make 3 claims on my A/C systems. The first one was because my split system had a condenser fan motor fail. Choice sent a company to help. They arrived, took the service fee, looked at the unit and said "We can not fix this unit" and left. They sent another company and they arrived, asked for another service fee, which we paid. They at least checked the system. Told us that the parts are not available and left. No repair performed. I fix the situation my self.... Really! I called Choice and asked about the situation and they said that my unit was not covered. Then jacked up my monthly fee and the service fee, then told me that the next service would be free.

The grates of the ductwork were filthy and the intake was so bad. My husband has bad allergies and we were sneezing and coughing. It said in the policy that they covered ductwork, but it didn't specify. So, I specifically told Choice that the ducts were very bad and that I was afraid that they needed to be cleaned out, because they were just blowing black and the vent covers were black. But they sent out a guy to check on the HVAC and the air conditioning, which I already knew worked. They charged me $65 and did nothing about the ducts. In the end, we changed out the filter ourselves.

The people at Choice Home Warranty set up the appointment to have the leak checked within less than 24 hrs of filling the claim. The Technician (Adam) was prompt, courteous and he kept us informed during the repair. Everything worked out great.

Extremely pleased with the customer service and the provisions he set to prioritize my request. We are planning an engagement and our pool was turning green since the filter pump was dysfunctional. Josh, from Panther City Pools made arrangements to address our needs so not to disrupt our plans. Additionally, Josh also identified valves which were not working and needed to be replaced, those I will call Choice to discuss.

My experience was as bad as it gets. I submitted my claim and it was assigned to a technician. I was given a 5-hour window. The tech missed the appointment with no communication. This happened 3 more times. 4 total appointment, 20 lost hours. Problem still unresolved. I requested a new technician. The next technician was excellent, very professional. They diagnosed the issue and relayed it to Choice who used one their many loopholes in their policy to deny any type of payment. The wording is specifically worded to avoid any real payout or compensation to the policyholder. It's a farce, go make relationships with local vendors and save your money.

I was very pleased with the service for my garbage disposal. Was done quickly and very clean. Men was very knowledgeable and polite. I would recommend him again. He was on time and called to let me know the time he would be here.

He knew the system so well, he identified failed part, replaced it and solved problem in less than 30 min. Very courteous and provided additional maintenance suggestions. The appointment was during a long weekend but he kept the appointment and kept me posted on schedule.

The gentleman that came and fixed my dryer was very knowledgeable and knowledgeable and on time. Daryl let me know exactly what he was doing every step of the way and repair the problem and it works great. I was also proud that we got the Choice warranty program cause it’s really good.

I needed a technician appointment because an AC unit went down at one of my rental properties.. The customer service representative was extremely helpful In creating my claim and assigning a technician. The technician communicated with me very quickly and was able to fit us in the very same afternoon which was a great relief to me and to our tenants..

My tech that recently came out was kind, communicated well, and informative. However, in the beginning of my warranty Choice was excellent and helpful with getting my claims processed and complete. Now, my last 2 claims were denied from service that are covered but excluded. It is frustrating to have partial coverage when I’ve paid a total plan premium to only feel that I have been partially cared for. I understand now the fine reading and what to make sure I get in my next contract warranty from a potential different provider.

First trip was to stop big leak which he did, but small leak still remained. In a conversation with Choice, I was offered and I took up their offer to have the plumber return and replace a bigger part. He did the job, only here 10 min. and job is great.

Choice Home Warranty I filed a claim for my water Heater which was leaking. I have the total complete policy to cover every thing. They accepted the claim and a plumbing service contacted me to set an appointment. The plumber came out to look at the water heater and said this is 1 year old water heater. It should not look like this and after checking it out said it needs to be replaced. The plumber sent CHW the file on the water heater. CHW denied the claim, said water heaters are not covered so what am I paying for. Very poor false coverag. Not worth paying for this warranty.

I love the people that work for you. They were very professional and detailed. I am looking forward to doing more business with this company. Let me know when it is time to renew my contract for services. Thank you, Thank you, Thank you!!!

Our HVAC went out and our kids’ rooms are upstairs. It was getting too hot for them to be up there. I filed the claim with Choice Home Warranty and they responded very quickly, AND is replacing the entire upstairs unit at a small fraction of the cost!!! We have been loyal customers of Choice for years and they are loyal to their customers!

The be tech was very polite, and completed the job quickly. After he evaluated what he needed he went and got the parts needed. The best thing was he completed the job the same day. I am very satisfied with his work. Once he completed the job he cleaned the area thoroughly.

They were very professional. They responded quickly and showed up when expected. Due to the fact that they are only allowed one service call for drywall repair, the technician left detailed instructions on what to do when the work dried. He was kind and knowledgeable. We would definitely use them again.

Choice warranty sucks but the A & E tech was the best. The tech fixed the problem and talked to us about another problem we had and said it wouldn’t be covered, good to know. But Choice Warranty is the worst home warranty insurance out there. I will not be renewing even though they pressured me to do that. Choice warranty is a bad one and you should not purchase a plan with them. They try to pay you off cheap rather than remove and replace your appliances as written in the contract. Do your research.

After calling my rep it still took 3 days to get AC fixed. It is froze up again this morning and I have called in another claim. My agent is wonderful David ** otherwise you would get 1 star. It is frozen up again and I have an invalid husband that needs the AC, he is a double amputee wheelchairbound. Hard to even get a hotel room with him.

Service was good. Very disappointed in that Choice Home Warranty refused to pay for the repair. I thought that was the reason I paid for the plan. I have been with Choice Home Warranty for at least 6 years and have always, in the past, recommended to others.

I detest Choice’s practices & processes. I’ve never had a warranty company that tries to avoid paying for ALL claims. I plan to switch back to AHS. The Combs tech that came out was wonderful!! He was appropriate & resolved my issues appropriately.

The repair man was out the same day I opened a claim. He ordered the parts and they have been delivered to my house. He is coming out in a few days to install them. He wasn't sure how fast the parts would come so he added a couple days for the installation. This was ok since the washer was useable.

For years (15 to be exact) another insurer kept band aiding our AC unit. One time they replaced the compressor when they should have replaced the outside unit because it was over 20 years old and various parts kept going out. I appreciated the quick decision of Choice to come with grips with reality when the compressor went out again. Their contractor and their review worked together quickly to analyze the situation and replace the condenser. It was a good experience compared to the other company who, frankly, were a nightmare to work with and whose contractors, on every occasion, tried to get additional money on every visit. We were very pleased with the contractor CHW sent out and pleased with the quick turnaround on the decision to solve our AC problem.

I spoke with rep: Micheal ** which he was an active listener, answered all questions when I asked about the policy, he was very respectful, kind, resourceful, helpful. I don't want to speak with anyone, else but him. Told me everything about the policy, that's why I set the plan up. He is a good, listens to you, willing to help, respectful.

Glad to be covered by CHW. I was enrolled with Jonas. He proved to be professional, knowledgeable and friendly. I enrolled in the six year plan. I am currently enrolled in another home warranty plan, however it is difficult to contact them for they seem to have High volume. I trust CHW will not be like them. Thanks again.

CHW sent me an email that stated serviceman would be at my home on Tuesday between 3:00 and 8:00pm. No show, no phone call. Serviceman said y'all didn't get hold of him until Wednesday. He was great but CHW dropped the ball when it came to communication.

He explained the entire services which covers all our Appliances which we have including A/C Duckworks, Plumbings & water & sewage Lines 100 ft from Home to connection etc. Also special reduction of fees for repairs to $75.00 each time. He sounds very genuine & charge $561 for 13 months 1st. Year then $700 yr after.

I’ve been with Choice for over five years. From the beginning, I chose them because when I did a comparison of the benefits that I was gonna be receiving, I found that they offered a more excellent package than a lot of the other companies and at a comparable or even better price than some of the other ones for what I'm getting for the money. They offer an exceptional package and the rates aren’t very high.

Past experience with HOW warranty made me hesitant. It is hoped that Choice will provide the service it promises in a timely manner. As a senior citizen, I am placing my faith in your company. The rep I spoke with was a gentleman and made the transaction as pleasant as possible. If this becomes a good experience, I will provide this warranty to my two adult children as well.

The plumber did a good job but it took 9 days to get him here (we took first available), have him assess, apply for permission from Choice for parts & service, 2 days for him to get ok & come back. All the while we were getting up at 3 & 5 a.m. to dump the water collected from the leak. Exhausting.

The service up to now has been great and everyone has been friendly. I have only one complaint. When the serviceman came out the first time to work on the hot water heater he said it needed to be replaced and charged me $65 for the service fee. He then told me that there would be no other charge when he comes back. When he came back with the hot water heater he proceeded to install it and after completing the job he asked for another $465. I asked why and he said that’s the charge for the parts.. I’ve asked several times verbally and by text for an itemized bill but have never received one. Also we are getting a credit for our dishwasher to use at Lowe's and I would like to get it to take advantage of the 4th of July sales.

The technicians were very informative as to what was going on with my unit even though they couldn't solve the problem. They turned everything in to Choice Home Warranty and I'm looking forward to talking to them further about this matter. Otherwise the technicians did a great job.

We had an electrical problem when the temperature was 80-90 degrees! Called Choice, about our electricity, and received my claim information via email. The electrician called that same evening and came out the next day!!! Wow so fast! It was great! He was able to fix our box to work until it’s replaced in only 5 days.

The service is fine but the quality of the products that are replaced is not at all good. Like the kitchen faucet is of very poor quality and is going to break. Also the garbage disposal is making lot of noise after changing and it’s been over a year when it was changed.

Jordan (Tal) was great to work with to get us the best available service plan for our needs. I plan to recommend him to others. He provided multiple options and explained them in great detail. I felt as though he truly had our best interests at heart.

My last couple of claims were handled efficiently and professionally. I was pleased with how they handled my request for payment to be in the form of a check instead of Lowe's GC. I have recommended Choice Warranty to friends.

Not satisfied at all with this experience. Claim #**. First, it took two days from the time I reported the issue (9:00 AM in the morning) for a service tech to show up 3:00 PM over 48 hours later. Was told that first the claim had to be approved and then they had to order the heater. Ordered on Thursday, won’t be in till Monday (7-4-22). Scheduled to install Tuesday 7-5-22. At that point will have been without hot water for 9 Days. Then told that I would owe the installer $455.00 for “non covered” items to bring installation to current code (expansion tank).

Made a call to receive repair work, have not received work yet but the setup program was fast and to the point. I am currently waiting for an email from the repair technician. I work so I hope the technician is flexible with his repair hours

We had a late in the day issue with a tenant calling because the air conditioning was not cooling due to a power surge. The service company setup an appointment quickly... we had to cancel due to the tenant notifying us after turning the system off completely and waiting, then turning back on it was working. The tenant now has the toll free number to call CHW direct since we are traveling and sometimes do not receive texts in the Mountains. It is a great service for us!

Every time I try to put a claim in online. I put in info needed and press submit. The system pushes me out to log in screen. This happened three times today. Please feel free to call me for more info.

I have shared the incident in writing and did not get a response. An electrical company came to my house to repair my bedroom ceiling fan. He walked in with paperwork, stood under the fan and said, "I’ll have to call it in." I asked him what was wrong and did he need a ladder. He said, "No. I have a ladder in my van." I said, "How do you know what’s wrong? I think it’s the light switch." He didn’t answer then he gave me five dollar bill and told me what type of fan I should purchase and he would return and mounted. Who knows what he was going to give you for a diagnosis. I requested a different electrician, because he had no integrity. I let CHW know and nothing happened. He demanded his service check, I gave it to him. He emailed me with somewhat of a threat. I did not hear back from CHW on this issue. I saved the texts.

I am very happy with the service provided by Blue Plumbing. They were on time and professional. The service technician explained the issue causing the stoppage and how to prevent future issues! The service was excellent and the technicians were very knowledgeable.

Once Choice warranty found a technician for my problem, it was handled quickly. I truly thank them and have referred 2 people that work with me to them. They are good about keeping in contact via email or phone call.

It was about a week after making the claim that a technician finally contacted us to set our appt. We had contacted Choice once or twice after making the claim to check the status of being assigned a technician. The technician was a 10.

The company called the same day the service call was given to them, and was able to come to my home 8 days earlier than originally scheduled. I was happy with the company, and they had a star technician, Austin, who was so friendly, courteous, knowledgeable, timely, efficient and professional. I highly recommend #1 Garage Door and ask for Austin!

Response to claim was very quick and the company engaged to fix the problem was also very good and quick and very accommodating to the situation so as this particular problem was my air conditioner during the worst of summer. They speeded up the process.

We were very impressed by the fact that Choice Home covered everything in our home at a very affordable rate and made it possible to pay in a monthly payment. It put our minds at ease to know we won’t be taken by surprise with expensive breakdowns and wonder how we will pay for these repairs.

New inner pieces of toilet were installed (nice gentlemen). Weeks later, Toilet started playing high pitched noise. Scheduled repair. Since it had been 5 weeks instead of 4 weeks Choice Warranty charged me a new service call. The technician (very nice) spoke to Home Warranty and they still required me to pay an additional service charge.

The HVAC contractor came a day early. Diagnose my problem and fixed it within less than an hour. He had what he needed to get me up and running. Good Family Business. CHW needs to continue their Partnership with RAFCO.

Nick was great. Checked out the problem and fixed it. Thank you for using Light of the World Electric. Not much else to say. I will recommend Light of the World Electric to friends. Choice Home Warranty needs to contact members quicker with info.

The work was done in a very professional manner. Plumber showed up on the date and time they said they were going to show up. The job was done and problem was fixed. He was really responsive. He cleaned up after the job done and we are very satisfied.

It took too long to get a service man to my house for a leaking water heater that was overheating. The first service man gave me a week out app and was going to charge me twice the service fee, it took another week to get another service man to my house. Two weeks without hot water and it still is not resolved.

Eli ** was a most helpful representative. Eli followed up on my online quote with emails and phone calls for a time convenient for me, and when I was available, Eli worked quickly, providing the 1 Year Warranty I adamantly requested.

This company was 1 of 2 companies that insured pools. I chose CHW because though more pricey they covered the most for pools/spas. Aside from constant denials for anything covered under the policy drawing out the process of submitting and getting a claim paid was a full time job in itself. This company is in the business to tell their clients NO. The customer service was below adequate and professional. At one point I was told by a rep “I’m not sure how your house even passed inspection”. All I had claimed was a garage door opener, stove element, a gasket and seal for the pool. Be prepared to fight for coverage if you do choose this company.

I was pleased with the technician that service my home. He was Excellent. I definitely told my family and friends about the technician that service my Home. He was very knowledgeable of his work. Explained to me what the problem was. He was very nice. Thank you.

The sales executive contacted me minutes after I started looking at your website. He was so quick I did not even have the chance to review your offer(s). That said, he was articulate, well informed, and courteous. He was also helpful in giving me all the information I needed to make a decision. He was not pushy and represented your company extremely well.

The process actually worked quite well. Plumbing company was hesitant at first to work with me on a Home Warranty claim but agreed to forward pictures to your office as long I paid the bill. They had previously experienced losses and late payments when working with Home Warranty Companies.

An email was received with my appointment time as 7:00 AM to 11:00 AM. No one showed up during that time period. Around 12:30 PM someone showed in a car with no company name and equipment hanging over his shoulder. Service pro indicated that the HVAC unit was probably low on freon. The issue was some of the vents were not blowing enough cool air. The service pro indicated that was the ducts and he didn't do that service. I suggested that he at least check the vents for airflow which he indicated would be fine once freon is full. This is the same unit that was service last year through Choice Home Warranty. Professionals This time the service was rushed. I paid the deductible and was not provided a receipt or invoice of the service provided. The service pro from last year checked everything throughout the house. This was not the case today June 30, 2022. Not satisfied today.

I enrolled in the TOTAL PLAN. When I filed a claim because my central AC was not cooling well enough, I was shocked that Choice Warranty, immediately sent a written report online, stating that the "coils were rusted" and therefore denied my claim. I called the (external/contractor) Tech and he said he had NOT reported that, because he hadn't even looked at the coils. Then they falsely claimed there was refrigerant leak, insisting that their policy limited to ONLY mechanical problems.

I hate that I need to sit and write a review, but if I must here it is. Jeff was very pleasant, spoke excellent English. He was up front information. He explained that he will also be my agent and that whomever I give permission will be able to call with a claim.

The representative I talked to when I called Choice to get some information was very helpful, competent and knew all the answers to the questions I asked. Choice has been great so far. The claim I filed went very smooth and easy.

I am very pleased with the outcome of Choice Home Warranty. They will be sending me a gift card via my email so that l can go out and replace my microwave. They were very nice to work with and very professional. Thank you!

Your VIP Plan for First Responders is great. I was an Intermediate EMT in Georgia for 18 and a half years. Being able to get the VIP program helps my long term budgeting. This allows me to save more over the next few years.

and when we called on Tuesday late afternoon to set up an appointment that when tech will come to install ordered parts, we were told that they will submit some documents to Choice Home Warranty and after their approval they will come to install. Thursday is passed and I had not heard any words from them. Tomorrow will be one full week. I reported it to Choice Home Warranty on 6/3/22 and today was 27th day, my family is washing clothes at a laundry shop and I have paid a large amount of money. I had not purchased your plan to SUFFER BUT FOR AN EASE!!!!

Claim was handled smoothly. Within 24 hours since claim was filed, a contractor was on site and made the needed repairs. Overall the repairs were successful and the claim was handled much quicker than expected. I would do business with this company again.

William with GBP was great. He was contentious, thorough and I felt like I could trust him. I’ll have to wait to see if his diagnosis of my leak is correct or not but it certainly made sense. Since I don’t always trust workmen, this is saying a LOT.

Filed a claim for electrical work in February 2022. Electrician eventually came out. Paid the $65.00 fee. Need to get permission to perform the work from your company. Despite the many texts/phone calls still has not returned. It’s now July 2022. I made the repairs myself. I requested the Choice customer service rep. To reimburse me the $65.00. Was told no! I will not be renewing my policy. I’m done!

The company did a great job of fixing and explaining the problem with my central air unit. I am grateful to have air when the temperature can be 95-104. I hope the home warranty company will continue doing great work if I have any more problems.

I was very pleased with the plumbing company that Choice assigned to me to fix my issue. It wasn’t easy to diagnose but the plumber stuck with it until it was fixed. Actually, time will tell. The company was very accommodating to my schedule and could reach someone with every call!

The only thing I would recommend after this experience with Choice Home Warranty is Adaquate AC and Heating. The whole process is a joke and Adaquate AC and Heating were the only people to actually help me. CHOICE HOME WARRANTY IS PATHETIC.

My air conditioner broke And was able to get it fixed in one day. Choice was not able to get someone to my house right away But I was able to get someone And Choice will take care of the payment. Thank you.

The technician was on time and diagnosed the problem quickly. The capacitor was replaced and the air conditioning unit is working as it should. I would highly recommend Choice Home Warranty and Hodges Heating and Air as their representative. As a Real Estate Broker, I will continue to recommend Choice Home Warranty in the future.

CHW approved my claim for replacing my A/C unit. I've never had an insurance and really didn't expect them to replace the unit. The approval happened quickly and zero stress to me. I would highly recommend using CHW to cover all of your home systems!

First experience with Choice, turned out well and the A/C was back working during this heat wave. The technician was very informative, called when he was to be delayed and we rescheduled and he arrived on time. He made recommendations for the current and future usage of the A/C which was helpful.

My experience was very positive. The person who documented my claim was pleasant and professional. This is my first time using the service in a while. I am so elated that the conversation went well. Thank you again for the professionalism. Valerie **.

The technician was very professional, knowledgeable and polite. Excellent customer service experience. He took care of the issue immediately. He arrived within the time frame allotted. He wasn't concerned about my puppy, who was barking like she could actually do something. I had her in her crate. He was great, If I have any future issues with the hot water heater, I hope he's my technician.

Appreciated the ability to schedule service online any time. Appointment was scheduled in a timely manner with no hassle. I am Very happy with the tech who provided the service. I would recommend Choice due to their system of handling service calls and pricing.

Very prompt service. Very polite and knowledgeable young technician came to my home the very next morning and explained things to me and even showed me things I did not understand about my unit and thermostat. If all techs are like this one, GREAT.

Elizabeth was great. Explained I did not have a lot of time to chat so she explained my options in a precise and quick manner that I understood completely. She was not pushy in trying to sell me the product, as most people who call on these types of things certainly are. Give that woman a raise!

To whom this may concern yes I have a comment. Y'all are bad business. Y'all falsify and y'all clients is paying all this money a year you still don't help do the right thing. I will never prefer anyone to you and I am switching over my contract with somebody else that cares. May God bless you. Okay. Thank you

Choice had a technician dispatched pretty quick and diagnosed the within a hour. Choice also got my ac unit replacement approved within two days of the diagnosis and had the outdoor unit swapped the same day. I would definitely recommend choice

Have been waiting 3 weeks to get someone from your service center Sears. One guy after waiting all day finally called. Said truck broke down. Three day ago second service man was suppose to come and there was problem with contract service amount because Choice Warranty had not updated our contract to 65.00. Instead of 75.00. So service guy would not come out. Still waiting on someone to come out and service our washer. Not a happy member.

Refrigerator Technician was very knowledgeable and professional. He was able to diagnose the problem within minutes. The part had to be ordered and was available locally and he will be back today to replace it. The service was excellent. Thank you for fast service.

12:30. The Technician was great. He was Fast, Precise, Professional and Knowledgeable and Neat. I hope Excalibur Air and Plumbing gets sent out if I have another problem.

Water leaking in freezer and turning into pan ice block. Tech removed freezer backing, realigned tubing which stopped the leaking water. Also recommended us getting new water cartridges and using ice and water system that we had not set up. All is well now.

Choice warranty is just like the other warranty company. Tell a client you're the best till you file a claim then it's a disaster to get authorization, had to pay for service after inspection, had to wait for authorization, will keeping technician on site for authorization

Mike was helpful, answered all of my questions, I had another quote from another warranty company. He matched coverage for a better price. I appreciated his patience while I asked a litany of questions to get the best deal

The company notified me when the tech was on his way. He showed up on time. We discussed the problem. Tech was very polite, diagnosed the problem and quickly and had it repaired, cleaned up and let me know what the problem was and what he did

Jonathon assisted me in a part for my ice maker. There was some confusion as to what part was covered. He made it right! I was pleased with how he handled the problem. He is an asset to Choice. I was satisfied with how Jonathan helped me with this situation. He went out of his way to solve this problem with me. He recognized how upset I was.

Good morning. My name is Abdul **. I was very pleased with the service that was done by DX AC SERVICE. Job was done very professional and very nice man and thank you Choice Home Warranty. The response was accurate and on time. Thanks.

I made the claim on Saturday that we were without air conditioning. Today marks the fifth day without air conditioning. That is a woefully slow process. It’s my understanding from the technician that the part would be ordered today and hopeful here tomorrow. That is way too much red tape during summer when folks don’t have air conditioning.

Jason is very personable and has responded promptly to my claims. He comes out and does a thorough job! I even appreciate the suggestions that he gave to me as a single woman homeowner. He explains what he is doing in a way that the common person can understand. I have previously had a horrible experience with technicians canceling or rescheduling without my knowledge. I would recommend Jason and the Final Touch for your home needs.

Put in a claim for air conditioning problem at **. It took 5 days without air before Choice sent the information to Tyson Service. The time frames were incorrect. Choice did not communicate properly with the technician services. Not good.

The remote controller did not close the Garage door opener in my home. They came on time and fixed the problem, although I wanted the replacement of the control border. At this moment, the remote controller is working fine to close the garage door.

No options for repair offered given. It is over 80 degrees. Denied, appeal, good bye. Piece broke attributed to normal wear and tear. Section E number 5, I feel, misapplied. $60 a month. $85 service call. For what? Tech arrived early.

Tech arrived in the time frame and completed his work as expected. Repair company was prompt in setting an appointment and followed up with status of call. Biggest issue I had is that the appointment was weeks in the future which I hope was only because the item to be repaired was not critical. If it had been the refrigerator itself, the result would have been a disaster with spoiling food and not just a lack of ice.

Signed up yesterday. Found the rep very knowledgeable and helpful. Price was also very fair and more than competitive. Pleased at this point. Proof of the pudding comes when and if a claim is made. If they live up to their promises, I'll be a happy camper. If not....

Agents were very friendly and courteous, they were also very knowledgeable, and answered all of my questions. They also offered me a reduced rate if I bought more warranty, unfortunately, I did not have the funds at the time to purchase more but I really liked the rates that were offered.

Updated on 07/14/2022: Called Choice and confirmed that clogged drain was a covered benefit. Within 2 hours had an appointment scheduled. On the day of the appointment Matt from OSP PLUMBING AND ROOTER showed up early, knew exactly what to do and unclogged the bathroom sink quickly. He was pleasant, polite, and friendly. Would have him back again for any plumbing issue.

Tony came out to fix my toilet. I asked him to put on a mask as we are compromised and he was ok with doing that. He was very polite, cleaned up the work area and I was happy to meet him. Thanks Tony!

You don't pay for anything that a claim is put in for. The last few claims I submitted you denied. I paid in advance for services that I am not benefitting from. For me I think it would be better for to request a refund.

The repair guy showed up to repair my toilet, he was punctual, however he seemed in a hurry with repairs! After work was completed, my wife and I inspected the work and found the was that filled tank was somewhat low and flushing was very short! He explained that he put a water conservative pump into the tank! However afterwards my wife used it and it was leaving debris in toilet bowl, we called him back and he again said it was working properly, however, we noticed alcohol on his breath, and to this day it’s not working properly! Takes two flushing to clean bowl!

Luke, the representative, was awesome. Answered all my questions, did not pressure me, was patient with my work schedule, and even offered me payment options for the different plans they had to offer. Very few people can do that type of job!

Updated 7/19/2022: It took almost two weeks for the appointment, I accepted the diagnosis and the amount of funds for the replacement of the appliance on June 28th and here it is July 19th and still waiting for a Lowe's gift card to buy another washer. Now tell me, what is so hard or time consuming to send out a gift card in a timely fashion? Very inconsiderate to leave a customer waiting so long.

I had a sink trap stopped up, which is a simple thing. But I’m getting too old to get down under the sink. A guy came out, and sure enough, my air conditioning discharges in there and it had corroded. He cleaned it out, which worked fine. I also had an electrical problem so I had to have a guy come out and replace a plug. The plug itself was bad. Those went well and I had no problems. I've had different home warranties over the years, and the one that came with this house when I bought it three and a half years ago was not very good. So far, Choice has done everything it said it would. I haven’t had anything major yet. Hopefully, it'll take care of that, too.

Was denied claims twice. Didn’t do anything. Your company could have offered something to offset what I’m going to have to pay. Your ads say you want to have customers stay loyal, this sure not the way to do. Very disappointed. Will shop around for someone who actually helps their customers.

This is a great company I have a couple of problems with my products at home and without a doubt they came through with everything and I’m very happy with their service. I had a R a range taken care of I had a washer taken care of and also a dryer and without a doubt like I said they come through with my service or payment.

The overall service has been very good. However, I suggest that the answers be with numbers. For example, 1 for Yes and a 2 for a No. I suggest this to make it easier for the computer to understand and to prevent it from continually saying it did not understand and having to repeat itself several times. I thank you in advance for your acceptance.

Great product. Excellent service. Choice Home Warranty was dependable, professional, and really fast. I would recommend them to a family member, neighbor, or friend. IN the modern world where client service is not priority #1 for most companies I can candidly say I was impressed. You should consider them if you ever purchase a home warranty. They even answered the phone on the weekend. As far as I am concerned - everyone should have a home warranty with this company.

My family are under same claim #**by 4 different techs and my washer machine still not repaired. Filed on June 6. Very disappointed in Choices Warranty choosing unprofessional Tech s that's have no experiences. The 4th Tech just left promises to requested approval for part to repairs my washer. He promises to returned once the part is approved. We are very unhappy. We paid up for 3 years services. Big mistake we made. Plus choices warranty didn't offer us any senior citizen discounts.

I just signed up due to the high ratings of google and due to a friend's recommendation for Choice Home Warranty's coverage. As I am new, I have not experienced the service side of the arrangement but I was impressed with the sales rep Elliot. He was helpful, patient and thorough.

I had a great experience using RLG. They were very communicative prior to and the day of my appointment. I love that they sent me text messages concerning my upcoming appointment & reminders. Eddie was professional & very courteous. He explained everything to me.

Whenever I have a need for a service tech, I get a call quickly. The companies are experts in their business. I ask a lot of questions and they explain to me in detail what they are doing. I would definitely recommend Choice Home Warranty company to my family and friends.

It was very easy to get a monthly policy. I received a call from a rep as soon as I entered in my number. They were straight and clear on the Total Policy coverage. It was quick and simple. Thank you so much.

After moving to Florida and purchasing my house, some friends had mentioned to me that I am a senior citizen but can still do most repairs for myself, that I needed to get me a home warranty to ensure repairs are made and made correctly. After researching all the possibilities, I chose CHW, I have made several claims, and all have been handled very professionally by CHW and the contracted companies for the repairs. I recently complimented CHW on their screening process for the repair companies and the company's technicians. They have been very thorough and respectful to their customers. I have recommended Choice Home Warranty to many of my friends and family members.

I purchased a Home Warranty but never received documentation regarding what this covers. I called today for assistance and the first call was transferred to a VM box but stated my choice was invalid and was disconnected. I called back and requested the document to be sent again. I still have not received anything. Can someone please follow up? Or I will get service through another company.

Fast service response, the vendor that came out was knowledgeable and remedied our problem quickly and efficiently. The only negative is we never got any notification from Choice there was a tentative appt set up. We found up when they called to be on site 1st thing the next morning.

Filing a claim was simple online. Received a call from a technician quickly and he was there within a couple of hours. The technician was friendly, professional and knowledgeable. I would definitely recommend Choice Home Warranty to my friends and family.

My air conditioner was blowing warm air. Jared the technician arrived a day earlier than expected. Jared was very friendly and had my air conditioner working very quickly. I am glad I chose Choice Home Warranty and glad I had Jared as my technician.

Water leaking thru outside pipe. I didn't know if it would drain into house ceiling. Technician removed sm pipe & we cleaned it, problem solved. Was glad this company responded sooner. Last experience I was put of A/C for 3 weeks with 2 techs that came.

Blue Sparrow air conditioning services my air conditioner. I was very pleased with their price and communication. The owner of the company was at my home during the repair. Submitting my claim was a simple process with my Choice Home Warranty policy.

He fixed the problem in less than 5 minutes. Something I could not do. He got all my burners working. I’m a happy camper because I’m redoing my new kitchen Vintage Chic! I love my range top! Thank you to Dustin!

Elderly couple on budget. They have been good to us. Don't abuse the system but when I need them they come through. Can't beat it!! The monthly fee is affordable and among the best of payments in the industry!! I'm recommending them to any senior citizen reading this!! You have my word!!

Thanks for your great service. Always fast and perfect. You always respond fast and do fast service. I am grateful for taking care of my hood in kitchen. The case manager was very nice and helpful. Thanks again. I am your client for almost 10 years and absolutely recommend this company to all my friends and family.

I've had my Choice Home Warranty in place for a year and a half. Since purchasing it we've had a furnace repair in the winter and an AC failure in the summer. Both were fixed quickly and efficiently. Just as advertised - service charge for the tech visit was the only fee. We live in the Chicagoland area and winters are pretty tough, but the furnace has performed flawlessly since the motherboard was replaced. Good value.

The man from Finco was very friendly and efficient. He was willing to explain what he was checking out, and what was needed. I was impressed with his knowledge and expertise. I trust his recommendations and hope the warranty will cover all the costs associated with this replacement.

Always a pleasure to work with Mike Check Appliances. He is prepared when he arrives at an appointment and gets right to work to fix the problem . That's why we always ask for Mike Check Appliances whenever we have a claim. Thank you Mike Check Appliances.

I have placed several orders for home warranties for my valued clients and they have not been disappointed. I also have the same warranty for my home. Their service fee is one of the lowest that I have experienced and their service for repair has been easy. I would suggest that they are given an opportunity to help you or your clients.

Enrolling in the warranty plan was simple. I want to make sure that in case of a breakdown or something just needing service that I was fully covered. The representative called and explained the coverages and was really helpful, and after him explaining he asked did I have any questions, and that was really professional.

Sears technician was outstanding. Found the leak in my washer and ordered the part. Did a great job and had a great attitude. Would recommend Sear Service to anyone. He will return with the part and complete the job. I am glad Choice is using this service.

Very pleased with prompt, professional and reasonably priced AC assessment and repairs. He had to drive 2.5 hours each way, very grateful for his professionalism and commitment. We have had difficulty getting prompt AC service prior to this, and he was very efficient and effective.

Hot water wasn’t great in the shower, but great for the rest of the house. He was great, troubleshot, got the problem and fix it. Now have hot showers. There is nothing else to say except I was happy.

Filed the claim, was contacted promptly, repair company showed up as agreed and quickly diagnosed and repaired the issue, plus left no mess behind for me to deal with, and I was states away! Exactly what I had hoped for.

Choice sent someone quickly (within a day), they were professional, courteous. I liked the customer service they provided by giving me tips on how to care for my system as it was newly replaced by Choice Home Warranty. 2 thumbs up for Choice Warranty; much appreciated after getting home from the beach and discovering that my AC was not working, I was in a panic for sure; thank you Choice Home Warranty for saving me and my family from the heat.

I put a claim in on Friday and by noon Monday the problem was fixed. I am pleased with how this went. The reason I came to Choice was due to poor service somewhere else. This was my first claim but so far, no complaints.

I would NEVER recommend Choice Home Warranty to anyone. I believe that in the 4 years or so that I have used the service, one service call was covered. I dropped CHW for my son's condo because I was so dissatisfied. I regret that I have WASTED the money on purchasing it!!!

The technician sent to us was perfect and courteous. The cost of $85 is excessive. I probably could have had the same work done at a lesser cost. The operator at the Claims Department was also very courteous. Your website should be more user friendly in accessing the terms of my contract.

I called in my claim, the technician came out a day later and fixed what he could on my air. It was leaking Freon so Choice Home Warranty approved a new unit for me. I was pleased with this decision. I would recommend this company.