Choice Home Warranty Reviews

WOW!! What an exceptional/incomparable customer service!! I wish I would have changed years ago. The pricing was no comparison to my previous policy (I've had for over 20 years). My new premium with Choice Home Warranty is an exceptional monthly savings. Wonderful rates!!

The gentleman who came has workers here several times! Professional at all visits! His work is always timely and he calls before he arrives! He works hard for the customer and is accurate in his diagnosis of the issues! I recommend him to others!

Paying for the non working washer. Got a respond in two days. Sometimes I get a good response and sometimes my claim is being declined. This is all that I have to say. Thank you. Thank you. Thank you????

Technician said back of freezer froze up and it would work fine after I defrosted it for a while. It needed a new part which I hope will be installed this coming week and then I can put stuff back in freezer and refrigerator. I really have faith in CHW and would recommend them to anyone wanting a home warranty policy.

We had our locks changed in our new house. Did not even know this was available to us. He came out, was prompt and courteous and did a good job. Super nice guy who stayed and made sure everything was right.

The Contractor was very professional and considerate concerning my needs. I would have given the contractor a five star rating but the work isn't complete yet at my property. In the future I would recommend him on future jobs. Being professional helps all situations.

To be fair, I filed 2 claims at same time. Rooftop swamp cooler fixed right away! Perhaps you did not notice second claim for icing problem in fridge. Timely response on cooler. Most appreciated since it's warming up in Arizona!!

My issue is not at all with the service person. It is however with Choice warranty. Usually I am told whenever I call in that whatever I call in for is not covered. This one time that I actually file a claim someone came out. Three weeks later I am still without a range and I have to wait for a gift card from Lowe's. This has taken much longer than expected with no other options.

A tech came out and told me my air Recycler malfunctioned and needed replacing. After speaking with Choice, I was approved to replace it and get my home back to being more comfortable. Great knowledge of the tech and very efficient. Great customer service from Choice.

The technician provided great service. Choice Home Warranty were quick to get someone to resolve the issue and communicated promptly. The service received was great. I would recommend Choice Home Warranty and I am pleased with the service received. This is the 2nd claim I have done and I am happy with Choice.

Please ask me again to rate Choice Warranty after my washer is repaired. The repairman ordered the part, and I am waiting for it to come in, so he can do the repairs. When I called Choice Warranty originally about my problem with the washer, your company sent me an email very promptly.

I was very pleased with the person that helped me. She was knowledgeable and put my mind at ease about the transition. Because I wasn’t sure or even thought that I would be able to afford the home protection, But after talking with her. It was just what I did need. I feel at ease and I have peace about this contract and the Company. Thank you.

I informed Choice that our disposal was leaking. They scheduled a repairman in two days. He brought a new unit with him in case the old one could not be repaired. He replaced the unit with a new disposal. Choice paid all costs except our $65 service call fee.

This is the second time I made a claim and for the second time you denied my claim. You cheat people and I want my remaining terms money back. You just take the money and have all excuses to deny payment. I'm done with you. If there was a way to put minus 5 stars I would have.

Replaced the dishwasher water shut off valve. He offered to do the Installation of the new dishwasher. Repairman was polite and did a great job, the repairman did a great job and arrived on time. Only negative was that the price was $125.00, I was told it would be less. I thought it was going to be $65.00.

Tech was prompt and efficient. Pleasant and found our home ok. No problems with that. Had clean up materials with him so did clean up after work was done. He was paid the charge that was needed and accepted it. Thanked me for using the Warranty Service.

I feel that the amount you all allowed for a new microwave is almost a insult. I did not expect a full profile but I have found nothing for under 899.00. I would have expected at least half. I really would appreciate a review of this claim. Thank you in advance for you consideration.

I have some questions regarding the CHW. I think that I spoke to James (Pl don't quote me - I am not 100% sure of the name). He has been very helpful, took time to explain me. Good service. Thank you.

Thank you Home Choice for your amazing service, excellent communication and attention to my need. If I could give you 10 stars I would. No wonder when I googled I found you at the top of all providers!!! Keep up the excellent service!!

When I called in the Reception was outstanding, standard and was very polite. I was happy to have taken out the home warranty As my oven on the stove burns everything and still does not cook it. My refrigerator the crisper tray I cannot get back in by myself even if it is fixable.

I place a claim and was contacted within hour of doing so. The service Tech. called me 2 or 3 times prior to coming to the house just to check in with me to make sure my appointment would still work for me. Once at the house he was very professional and answered all questions that I had about the repair he was doing. I will be a lifetime customer of choice Warranties

The service was great! Less than a 24 hour response and service. The tech was prompt and went above and beyond; checking the outside HVAC unit after he replace my thermostat. I'm a very satisfied customer. Thank you.

Excellent customer service. I didn’t wait long for someone to answer the call. I told the representative my issue and he explained the process thoroughly. I would recommend Choice Warranty to my friends and family. Looking forward to renewing my contract with the company when it expires. Thank you very much!

The Water Heater is About 12 yrs old. It is a Gas heater. It developed some leaking problems. Choice Warranty was very prompt in sending a Technician from Phixser Solutions. Problem was resolved with a replacement with a new Water Heater. He was courteous and appeared Knowledgeable. Choice Warranty people made the whole process smooth.

I had a water heater fail in July, 2020, and it was covered for the same problem that I experienced with another water heater in 2021. I was under the same contract and was told the 2nd one was not covered. Last contract I will ever purchase from Choice. It is back to great service at American Home Shield. However, I must commend the technician that was provided.

I called to get my faucet looked at and they had a plumber come to my house a couple of days later. The plumber was very professional and courteous and had my faucet fixed on no time! Will definitely use again if need be!

It’s great service and good customer service and I refer Choice Home Warranty to all my friends. It’s good company and fast work. I like it and if anybody ask me about home warranty I advice them to choice home warranty the best.

Marc was great! The deal he offered was terrific and a great buy. I think everybody should buy from Choice. Compared to ARW, Choice is a dream come true. I trust that the service will be as good as promised.

Great experience. Jordan answered all my questions and gave me great options. I was able to cover everything in our home that I was looking to have covered. Very happy with Choice Home Warranty. I can see why they are rated # 1.

Every claim I make is either not approved or not able to be done in a timely manner. As the owner of this rental property I cannot wait for repairs made so I have to pay. This latest claim requires me to pay a service call then be informed that it will cost me $500 to $700 to determine if you will cover it. I will be terminating my contract shortly. It definitely does not work for me. We will probably be terminating our other contract also.

I contacted Choice when my dishwasher stopped working. They took my claim and found a local company to come and fix it, It was scheduled within two days and the local company was very nice and took care of the problem. Everyone did a good job as it should have been. Thank you.

I've been with CH for a few years.. I purchased additional benefits for septic tank cleaning and full coverage... When I needed the service I got a run around... The person who I should contact had to make a appointment 2 times... I WILL NOT RENEW THIS POLICY. POOR POOR CUSTOMER RELATIONSHIP.

Chad was thorough and explained everything to me along with pictures and video. I feel confident in his work and safe in my home. I will continue to have Premier Comfort Solutions do all the maintenance on my AC and Furnace.

I have had my dryer and refrigerator repaired. Even though I eventually replaced my dryer, the technician was on time, professional and explained exactly what needed to happen. My refrigerator repair was July 2020. The tech ordered the needed part which was covered in my fee which kept me from buying a new one. My claim was processed quickly also. I've.

My experience with CHW is they do not hold themselves accountable to payout for big items in the home that are covered under warranty. They've always tried to justify why they will not accept claim. It is creates distrust when this occurs, as the whole purpose of having a warranty is to sleep well at night believing my most essential and costly repairs will be taken care of. In the end it cost me double; paying warranty premium and paying for my own repairs. It has now seem significantly senseless to invest in home warranty.

Great service, but had to wait 4 days with nights in the 20’s waiting to get our furnace repaired. Contacted the company, but could not get to us any sooner. Company was about 85 miles from us. Would have thought Choice could have gotten with someone more local. But the technician did great work when he arrived. Got furnace fixed, and am warm now. Overall satisfied.

Updated on 04/27/2021: It took one month to get my washer fixed. I truly believe that’s uncalled for. Very disappointed. I’ve have tried about 3 or 4 times to help fix this problem with speaking to a few people to no avail. I wish I could spoken to somebody but I didn’t.

I am canceling my Choice Home Warranty because they NEVER cover ANYTHING! I'm sick and tired of something going wrong with my house, for them to send a tech out, and to DENY EVERYTHING! Choice it’s OVER! I will not be paying for something for nothing any longer! BYE FELICIA!!!

Washer not working after 1 use. Also the same thing happened to my garage door, motor stopped functioning. They’re very diligent and communication is great. Very understanding and accommodating. Good company I can recommend to all my friends.

Choice Home Warranty replied to my online claim within 15 minutes (late at night) and arranged for a technician to visit the following morning at 10AM. The technician confirmed the visit by text and a call at 8:30 AM, arrived on time and identified the problem (a worn out water pump). I am completely satisfied. Giorgio

Andrew was timely, courteous and knowledgeable. Explained what's the problem was and the resolution to it. I would definitely recommend them to anyone. Choice warranty also was very responsive to my call and the same day I contacted them I received a plumber to set an appointment. It was taken care of and a very timely manner.

The repairman was on time for the scheduled appointment & called ahead when he was on his way here. He diagnosed the problem & explained the issue to my daughter, who was actually the person who was at house for the repair. I have received notification that the repair will be covered but not how or when.

I am very unhappy with the service provided. I was declined for a water heater which is cover in my plan. I will be canceling this warranty. I have no gas and no water. I’m currently suffering. I have called multiple times.

Choice Home Warranty was very fast in taking care of the claim on my washer and when it was decided that it was not repairable, settled the claim fairly. I’m very happy with my experience! I highly recommend them to anyone who owns a home!

Service was quick and the technician was very nice. I am disappointed that the repair was not covered. I have never filed a claim and it was easy and quick but the coverage did not cover garage door springs. Next time I will read every little thing on a warranty contract.

Friendly, prompt, professional. Resolved the issue. Assisted me in recommending specific brands for replacement, and guided me through things to look for when shopping a replacement dishwasher. I would recommend this company with confidence to anyone with an appliance repair.

The technician, Danielle, diagnosed the ice maker problem in an instant, called Claims at Choice and quickly explained exactly what parts were needed to fix the problem. The claim adjuster had several questions which Danielle was able to answer without hesitation. Parts have been ordered. Before leaving, Danielle set a follow up appointment to actually do the repair.

I am waiting 10 months for my ice maker repair. I've paid my deductible 2x because CHW canceled the work order, 2 wrong parts and 4 repairmen later and it's still broken. When I call the #800 I get rude and unhelpful people. I had recommended CHW in the past but I NEVER will again!!!!

Called and verified time of appointment. Asked if he could come earlier than scheduled. Prompt and extremely courteous. Diagnosed issue and repaired. Left thanking me while giving me his contact info in the case that something may go wrong after his departure.

Tech provided excellent service but you all didnt send him back and I have sewage still. My system need to be repaired. I went to my legal office on base and they said to try to contact again before I go any further. Then come back to them. I'm military.

My ceiling fan no longer worked because the wiring was built in the fan. Technician was able to purchase a ceiling fan that meet all my needs. I am pleased with the fan the size and the color. I will be able to enjoy the summer thanks to Choice Warranty program.

Latasha ** was professional and friendly and a joy to work with today on the phone! Thank you for the outstanding customer service. Looking forward to working with Choice Home Warranty. Latasha was very knowledgeable on all of the services that were offered. She helped me design my own custom plan.

On my last claim, the company you had sent out to repair my dryer, very knowledgeable, he identified what the last company missed. This person clean up after himself, explained what he did, very respectful, great job on both sides of the coin, thanks.

The 2 service techs (1 - apprentice). Wore mask, worked hard to fix our elec problem over the course an hour. It was a burned out circiut breaker. Clean work and clean-up. Friendly. It's a shame they had to drive from another STATE! 80+ miles.

I am disappointed on the replacement as ordered. By the contract, repair or replace. I lost the value of the item and payment has yet to be received we agreed to. As of 04/02/21. A more fair system need to be devised if you are not going to actually replace an item. Your advertising is very much misleading.

The vendors that you use needs to be more on your level of excellent service. Choice home warranty is the best in the game with no competition. They’re efficient, supportive and extremely considerate with deep compassion and strong human feelings. Anytime I call for help with my appliances, I am met with good response and Straighttalk.

Have used Choice two times now, and am extremely pleased. They got right back to me with the name of the plumbing co. The plumber called right away, and the first time, he came out that afternoon. The second time it was the next morning. Arrived on time, and fixed the problem. I much prefer Choice over AHS, who I was with for years..

I called in Thursday to report a gas leak at my residence, I told them the leak was outside the home. I was informed today that this was not covered. Now I’m stuck with $2700 bill. I wish I was informed of that this type of leak was not covered, I could have asked around for quotes vs being stuck with a service provider of someone else’s choosing.

Technician was quick to respond to our request from Choice Warranty and came out the next day. Accessed what the problem was and came back the very next day with the parts needed to get our Air Conditioner up and running again. We would recommend YA SERVICES LLC Company to other customers.

This company was honest and very knowledgeable. Thinking it was something my warranty did not cover, I called another company who told me it was the garage door opener. I called Choice because I knew it was covered. They sent out Weatherly who told me it was not the opener. They fixed it correctly. They also saw a sensor offline and fixed it. Honest and knowledgeable is difficult to find. What a great experience.

He was great! Came a day early and fixed it very quickly. Nice guy. Knew what he was doing. Had the parts needed for the repair and fixed our problem fast. I would for sure recommend him and his company for any plumbing repairs or upgrades. Five star service!

1st claim my stove been 6 wks not fixed still waiting. 2nd claim filed yesterday a week to get a plumber out to resolve leak. Then they send emails that do not communicate effectively. No claim number, no direct person or dept to contact.

Sal ** was amazing and very patient in explaining the policy, what's covered and making sure I had the phone number to the Customer Service dept. if I have any questions. I had just had an awful experience with another company... Sal restored my confidence.

I am very disappointed that I ended up praying $60+$450 Out of pocket. I didn't appreciate not receiving a call or an email from Choice Warranty explaining that I was not covered for this service. I feel like I was taken advantage of as a Senior citizen. I need to receive a refund or cancel my policy and sign up with another company. I faithfully pay my premiums to avoid having to pay out of pocket. I'm really disappointed.

Tracie was able to answer all my questions. She was personable and competent. I will be comfortable working with her in the future. I appreciate that she was not pushy with the policy options. The policy seems to be a good one. I have read various reviews and this company seems to be highly rated.

Was very pleased with the quick response, technician was most courteous, he kept the work area neat and clean. However, waiting until April 12th, for the actual repair is not very good. He did explain that the part may not be so easy is to obtain, as the unit is an older model. Unfortunately that does not help me, especially with company coming for the holidays.

So happy with our choice to go with CHW. Excellent service. Friendly and professional techs. Always on time. Techs take time to thoroughly explain issues and plan for repairs. We have never been disappointed with Choice service. We plan to keep our home warranty in place with constant renewals.

I chose your company after a great deal of research. I sign up for year's contract. The representative was pleasant and answered all my questions. I was a bit annoyed by him trying to sell me a renewal contract for several years. After the first offer when I told him I was not in the position financially to pay that amount of money he should have left at that. I have also received two phone calls requesting that I call back regarding my contract. The call yesterday I could not understand the person or the callback number. I call your customer service last night. I asked if they needed further information from me and they said no. I also told them to please not call my work number and gave my cell number as the contact. I received another call this morning and was unable to leave a message. Please contact me at **. I'm starting to doubt my Choice in your company. Thank you.

Thank you very much and I am very much satisfied with your plan, very good customer service. Good pricing and service agreement. Looking forward to get the service in future. Glad to be a part of the number second best home warranty company in US. Thanks and appreciate all your help.

The technician arrived on time and quickly identified the problem. The necessary part was ordered, which would take three to five business days. The technician was well dressed and very courteous. When the part is available, the office will call and set up an appointment.

He wasn't able to fix the problem because a part needed to be ordered. But he realized immediately what needed to be done and said he will contact the home warranty company to get approval. Very professional, courteous and prompt.

I like to be somewhat open minded when it comes to what is covered and not covered when it comes to home warranties. I was told that my shower stem valve had excessive corrosion on it and it would not be covered. What? Do they really expect it to not have corrosion on it. I read my coverage policy, seems like just another way to avoid repairing items. Just bought a 3 year term, and only had it for 6 months. After serious consideration I will be cancelling, and getting another home policy that actually will not avoid making repairs!!!!

Choice Home Warranty assigned Price TV & Appliance to review our request on our refrigerator. Tracy arrived a little sooner than expected, quickly evaluated our problem and recommended a solution. He told us he needed to order a part for a full fix and had to get authorization from Choice. Latter that same day, we received an email from Choice that the repair has been approved. We expect our fix within a week (once the part is received). We are fully satisfied with the response of Choice and Price TV & Appliance and highly recommend both of them ????

I was very pleased with Urban Plumbing. They called in advance to let me know they were on the way. They were prompt and very professional and followed Covid guidelines. He was able to quickly correct the problem and was clean and organized with his work. Highly recommend this company!

Choice Home Warranty responded quickly. Technician was on time and thorough. Job completed satisfactorily! I would recommend Choice Home Warranty and the technician to my friends and neighbors. I am pleased. The service by CHW and the technician were excellent.

JPs Appliance Repair Service is knowledgeable and experienced. Technician performed in the utmost professional way. Recommend this company to everyone it serves in the area. They went beyond required steps to be absolutely sure all parts were required to order. In other words, they did the job in a fully professional inspection.

Most claims are denied due to fine print exclusionary clauses. Ex: Hot water tank is denied repair due to the tank not being covered. Heating system denied due to it not being cleaned at the time the malfunction occurred. The cost of $1900 to replace a stove is only offered $338 to replace. The cost of $497 to replace a over the stove microwave is only allowed $197. I've never experienced such disappointment from a warranty company in my life. Good riddance!???

The technician called ahead and arrived when scheduled. He was able to replace the pump within less than 1 hour. Very cordial and considerate. He also cleaned the area for the pump to operate more efficiently. I would definitely recommend Buzz Electric in the future.

Excellent service, fast, and efficient. Keep up the good work. I made a claim and they set an appointment the following day. They did not make wait at all. The technician was there at the time he said he would arrive.

Repairman was punctual, knowledgeable of what he was doing, very friendly, great experience. Helpful in showing me the problem. Respectful of my house and property. Also gave me suggestions on how to take care of the Furnace. I would definitely recommend him as a repair man.

It’s fantastic and easy. My cooktops didn’t work and was filing a claim. It took me only 2 mins. I loved their service. I have called them Many times and they always show on time. No hustle. Recommend you to take their service.

I was very satisfied with his service. He quickly identified the problem and fixed it. He told us to change the filters every month and rinse off the outside grill as needed to prolong the life of the ac. He was very professional. He arrived on time and solved the problem.

The service technician was very polite, knowledgeable, did everything he could to fix the problem that day but no one had the part he needed. He left the work site neat and orderly. Ordered the part and rescheduled appointment and advised that part would be coming to our house. Great guy.

The Appliance Guy came to look at my washer. Found out what was wrong. Told me he would send it in to be approved. I was not told if/when I would be told if it was approved or when he would be back. Meanwhile 2 weeks without a washer for 3 people is not good.

Choice Home Warranty had a Plumber dispatched to my home in less than 24 hrs. The Plumber was efficient and his technique was completely effective. I am very satisfied and totally elated that I picked your company. I have spoken to a few of my co-workers about obtaining Choice Home Warranty for their homes.

Technician was very courteous and quickly took care of my claim’s issues. The garbage disposal needed only a relay reset and the leak was tightened. Excellent service. I would recommend New Age Plumbing as the preferred agent of choice for plumbing repairs in my area.

Kevin was very professional and knowledgeable. He came all the way from and never complained about the traffic. He told my husband that he would follow up with us tomorrow to ensure that it will continue to work without any more issues.

Had a real good experience with Don. Did a great job with fixing my toilets and had a real good personality and had a good experience with CHW. Give everything a 10. Enjoyed talking with the operators from CHW. THEY TALK WITH PROFESSIONAL AND SUPPORT.

I appreciate the salesperson working with me to come up with a price I could live with. I look forward to using your service and hope it will be as enjoyable as the purchasing of the Choice Warranty package.

I put in a claim for my furnace, you sent a person out and you denied my claim saying you didn’t cover valves. Without this valve the furnace won’t function. Now I owe the 65 dollar copay and full amount of repairs. When I asked to discontinue your service, your manager offered to pay 300 of the 517 dollar bill. Better than nothing but the whole situation was not pleasant. Hopefully better next time. (If there is a next time.)

All Pro Service sent a technician named JOSHUA. First of all he was very respectful and friendly. It did not take him long to repair my dryer. He was very detail to endure the problem was corrected. I would highly recommend All Pro Service.

Leak problem not resolved. Plumber told me I needed a new faucet with drain hardware attached. Also I needed to purchase shut-off valve for the sink. I would have to purchase the facet and shutoff hardware and pay someone to replace it. He said CHW would probably not cover for this to be done because there was a buildup on the pipe under the sink. So why am I paying for home warranty if there are loop-holes so the work will not be covered.

I had my garbage disposal was broken and started leaking water under kitchen sink so I went to Choice warranty website, submitted claim online and within 15mins I got a call to confirm that technician is scheduled to walk-in to my house in less than an hour from issue reported. At the end, they replaced my broken garbage disposal unit with a brand new one and I just had to pay copay amount from my choice home warranty policy. Awesome response!!

Fridge repairman was here 2 weeks ago and said he needs parts and will be back in 2, 3 days. Paid for the service call and have not heard from him since. No stars for them yet. A/C man was contacted on Sunday via computer, came by the next morning 15 minutes before he was scheduled for. Inspected the unit, replaced some parts, and was gone in about 30 minutes. Everything was great. 5 stars for them, plus.

The technician made sure the issue could be fixed and what equipment is needed to fix the problem. I’m glad they didn’t take all day to see what the issue was and try to find another issue and make unnecessary repairs. They were very helpful.

I am changing my original review after speaking with my sales person, Dionne **, again today. I originally called for a one-year warranty. After discussing it with her, she convinced me to go for three years, thereby saving money. I was confused when I received her confirmation email but understand it now and wish to rescind my previous review and let you know that I'm very much looking forward to doing business with this company and appreciate all the help I received from Dionne.

I called in for an electrical problem and they had an electrician at my house the next day. Great experience. The electrician was prompt, was unable to fix the problem and had to get further permission from Choice to proceed. They were very thorough before contacting Choice for further work.

I have had to use CHW several times so far, I am glad that I had signed up. Has saved me quite a bit of money so far. I would recommend that every homeowner sign for the warranties. Unless you have money to waste.

Very easy to talk to, gave lots of information, price, layouts were awesome. Very easy to understand and great service. Great information on everything covered, answered all questions ask. And no pressure to purchase at all. I enjoyed making a choice.

Garbage Disposal was making very loud noise. After inspection it was determined that it needed to be replaced. Approval was received and everything was done in less than 1 1/2 hr. The guys were great! This is first claim we have filed and are very pleased.

I am so impressed with Choice Home Warranty. I called using my contract for the first time. The young man on the phone found my contract number for me. He told me I would receive an email with the date/time of my service call. The next Morning I had an email telling me my appointment was today. Next day service. I couldn’t believe it.

Choice Home Warranty is really great for us. We felt you have done what you claim to. The repairman you sent was smart on what we needed. He was fast to find the problem and ordered the parts we needed. You gave the date and time he would he is to come. Your pay was the best we could ask for, Thank You. Michael and Olivia **

Sears service men was late for appt. but explained the problem. Cannot replace part needed to restore service. Due to the age of refrigerator. Choice to fund partially purchase of new refrigerator. I think they were quite fair with us.

Nathan was very good at his job. He explained things very well. He took into consideration my being a senior citizen. I’m counting on your company. It sounds like a good deal. I was with American Home Shield, they are not a good company to work with.

Very professional, courteous and efficient. Seem to know what to look for and how to fix. Very pleased with their service. I would be inclined to call them for other services that did not involve Choice Warranty but certainly hope they are the ones to answer warranty calls in the future.

I was extremely pleased with the person who took my call. They were very polite and explained the process so I could understand what to expect. I would recommend your company to all my friends and family. I have been a customer for several years and have always been pleased with your services. Thanks.

The circuit breaker pops when trying to turn on pump. Very prompt service as always, Oh also I did get claim help about the leaking pool filter that I reported at the same time. Thank you Choice Warranty for being valuable to our family!!!!

After researching home warranty companies and their policies, I decided to contact Choice Home Warranty and visit with them about their policies and prices. I found the representative to be very helpful, forthcoming, and professional. He answered my questions candidly and confidently. He worked with me to get the best deal for me available.

It has been about 3 months since my freezer stopped working. I called several times and was always transferred to someone else. The last time I called, I was put on hold at least 5 times. I have been without a freezer for about 3 month. I am still waiting on the money so I can get another one. I am only getting about half enough to buy a freezer. So I am not very pleased with your company.

I greatly appreciate CHOICE finding and sending a technician from 4 hours away (though it took them a while to find him). And I now understand why the heating company that 'came with the house' doesn't work with home warranty companies: the company is a crook - they only wanted to sell me a new heater. The Choice technician was able to repair the damaged coil in the heater and had the element in his truck (when I had been told that the company no longer made that brand of heater and parts were unavailable). You saved me a bundle of money and I appreciate you and the technician.

Did not have to wait for an associate. Within less than a half hour had my appointment. Very courteous person. Always get premium service. Have never had a problem with the people that have been given the contracts to repair the problem.

Our claim was denied even though we had HVAC maintenance. Choice Home Warranty denied our claim stating external caused the problem and they would not cover it. Our in home paid annual maintenance have never resulted in warnings that the system is being exposed to external acidic conditions that were causing damage. Each technician who has completed maintenance to our home unit never shared they saw any issues in fact the most recent maintenance done 3-9-21 showed no issue. We have asked Choice Home Warranty to please demonstrate where they external damage from the “external acids” has occurred.

Mike was so knowledgeable and friendly. He fixed our issue and even did some extra inspection! I would definitely recommend High View to my friends and family. Thanks Choice warranty for using a quality company. We will definitely use High View for all our plumbing needs.

The Choice Home Warranty representative did a terrific job of explaining the numerous benefits of the coverage along with the financial security the Choice Home Warranty provides. As a senior citizen on a fixed retirement income this policy can save me real dollars in maintaining my home.

Tech came on time and looks like fixed the issue. Will be using it this weekend. But only complaint was that he left without vacuuming the floor although the cleaner was right there. In future I would recommend that you ask the technician not to leave all the lint right there

The claim process was easy and handled very professionally. My appointment to look at the air conditioner unit was arranged quickly. The technician was on time, courteous, and very knowledgeable. He got the unit up and running in short order. Once it was running outside, he checked that it was cooling inside.

Quick response to service call. Thank you for dispatching service technician as fast as possible. That was the first time we had a claim with the company. I would certainly recommend the company in the future, and I will certainly renew the coverage with the company.

I’ve been a Choice Home Warranty subscriber for many years and I am so grateful for them. My dishwasher started making a terrible noise. Within 24hrs I got a response and a service company contacting me in regards for the repair. Choice agreed to pay the estimated fee. I really don't know why someone wouldn’t have choice home warranty

The electrician was so great! Professional, quick and completely fixed my issue. I would recommend this electrician to anyone. Thank you, CHW, for sending him over and for helping me. I appreciate it so much. The repair was completed and I am very happy with the service.

The repair company arranged an appointment within 48 hrs of calling in the claim. The repairman was friendly and knowledgeable and best of all had the parts to fix the problem on the first trip. Hats off to O'Meara Restorations Inc.

So far using the Choice Home warranty website has been a breeze. Everything is straightforward and responses are prompt. I would recommend this to other homeowners. The warranty covers a large range of products around your home and make you feel confident about owning and purchasing a home.

Water heater went out...after having to find my own tech/company got it replaced within 4 hours; now waiting for reimbursement from CHW...techs were great...service was terrific and work was done as I expected it to be..Great company..Whitmore Plumbing. Will use them again....

Technician came out concerning AC not cooling properly. Pictures was sent to CHW showing model and serial numbers and I received an e-mail of denial stating Freon was low 10 to 15% and there was a leak. This was not true. Email also stated unit was on the ground and corrosion was found. This also was not true. I feel I was very much unjustly done unfairly by CHW. I will not recommend CHW to any family or friends. I will cancel this warranty contract.

Kyubok was amazing! He got in, got to the business and was able to properly diagnose the issues. He was very knowledgeable and informative. Thank you Choice Home for making this experience a pleasant one. Looking forward to my dishwasher keypad arriving soon so I can begin to enjoy my dishwasher again.

The technician verified appointment by text and phone call. Nick is very courteous and honest. Good communication through the process, follows up with homeowner to review the home warranty company decision. I would highly recommend him for any microwave repairs.

It is simple to raise a warranty using Choice Warranty website portal. Choice Warranty quickly tries to make a appointment with participating technicians for repairs and in a day or two service request is initiated. Before making a claim I would suggest to read the warranty manual as what is covered or not covered and then raise a service request. Or call customer service and check if you can raise a claim. Overall I have used the Choice Warranty for plumbing issues and recently for my dishwasher which was giving a burning smell. As of now overall experience has been good so far with Choice Warranty.

Filed claim and talked to rep at Choice and received good service to have HVAC checked. HVAC contractor was set up for service fast. Filed claim on March 31st after we had our yearly service done by HVAC contractor on March 30th and an issue was found. Contractor coming out this Friday April 2nd to fix issue.

The technician was excellent! He was very personable and friendly. When he saw what was wrong (an extremely dirty filter), I was so embarrassed, but he made me feel so comfortable and he even repaired something that I hadn't reported! He was prompt and very efficient. He went above and beyond the call of duty when he leveled the dryer to help it work better. My wife and I were blessed by him!

Temporary fix of temperature until fan can be replaced. The fan is not operating and needs replacement so upper compartment not cooling. Technician did some adjustments as a temporary fix until the fan can be ordered. He said I would be called with new appointment as soon as the part arrived.

Happy with the service we received from Genie Tech. Agent was pleasant, appeared knowledgeable, and followed Covid procedures the entire time. Choice set up the appointment and covered our appointment. We appreciate it. We will continue being Choice customers at this point.

Every time we call they send repair people at next day and the very good and fast, we have Choice Home Warranty for 2 year now and every time we call for any problems in my house plumbing or electrical they will send good people to help you.

I was really impressed. An appointment was scheduled to fix my heat pump within 2 days. The technician was knowledgeable and came, fixed, and left within 45 minutes. He was courteous and very friendly and adhered to all the Covid protocols.

They did a great job and got it done quickly! They showed up when they said they would and gave me a heads up call when they were 20 minutes out. He wore a mask which I appreciated and figured out the problem quickly and got the job done! I would not hesitate to call them again.

My repairman from 5 Star Air was top notch. He worked quickly and efficiently and was very clean and polite. No need to clean up after him. He phoned ahead to tell me exactly and precisely when to expect him and was right on time.

Tech has been here. Returned before and worked on dryer previously, was familiar with disassembly, and found problem almost immediately. Found that part was in town and retrieved it within an hour and dryer was operational within an hour or so.

Friendly service most of the time and today's rep was very knowledgeable and competent, got my fridge water filtration claim done in minutes. Happy with service, vendors are usually very good. Excellent service call rates. Call volume is NOT HANDLED WELL. Most of time very long hold times and people like me don't like having to put our claims in online.

I spoke with the gentleman that came to repair my roof and he is going to give me estimates for replacing. As this roof is in need of replacement at this point. Chet was the gentleman's name and he was very kind to explain everything to me.

Our dryer required service and was assigned a service company that could not meet with us for several days. I suggested FamilyLLC, a local service company we’ve used in the past as an option and they were able to resolve our dryer issue within two days. FamilyLLC is a capable, reliable company that delivers the service they’re hired to do.

I was comparing this one to another one and Choice called me and the agent explained everything and also gave me a discount on the policy. What a relief it was to get a great policy and a discount! Thanks Choice Home Warranty.

Awesome service and response time. I received calls about appointment when they were on the way. Nice young man worked on it but had to order a parts. Hate to bother techs but when it’s needed. I always recommend CHW.

The contact person was very knowledgeable and helpful. I am very happy with the results so far. The contractor contacted me and I am very pleased with him so far and I would really appreciate everything that you guys are doing for me. Thank you very much.

I’m disappointed with Choice Home Warranty repair representative are not accommodating to clients. You can trace the repair system of this one appliance that has caused my problem with CHW. It’s not fixed after numerous claims for this appliance. I have not been satisfied with representative reasoning why after all the claims for same thing unit has not been replaced.

The agent that set everything up for home was excellent. He was really knowledgeable and very professional. He understood what I wanted and explained everything to me so that I would know what I was getting. I really appreciate all the hard work and the time he put in getting me the coverages and getting me the best deal possible. I feel so much more comfortable knowing that I have this coverage on my house and when my husband is gone because of work I know there will be someone to help. I appreciate how easy it was for me to get this started. Thank you.

My outside unit blade broke off causing the hood of the unit to crack. The tech sent in a claim to have the whole unit replaced because they no longer make the hood for my ac unit. Choice denied the claim immediately after it was sent. When I purchased the warranty I paid in full for 3 years and I asked the rep if my ac broke down would the warranty cover the unit to be fixed or be replaced. He told me yes. If he had said no I would have went with a different company. I was told if it can't be fixed it would be replaced. That was a LIE. I need my ac unit. I live in Texas. Now Choice is playing phone tag with me and has given me a number to call with a ext. Every time I call I'm told a floor supervisor will call me back. It has been 2 days. I do not recommend Choice at all. I'm going to switch to First American warranty instead. They cover ac units and I'm going to have all my friends switch to them too. DO NOT pick Choice as your warranty company.

Francis was very helpful in getting the best policy for my budget. After going over my policy, I realized metal roofs aren't covered so I called back and they were very helpful in removing the optional limited roof warranty. Thanks! I will recommend your company to family and friends!

Paradise Repair came to fix my dryer which was not heating. He found nothing wrong except dryer lint, which he cleaned out. A few days later it didn't heat again, I called Paradise, she set an order to have him come back, but on its own it has started again, keep your fingers crossed.

The technician who arrived has been at my house before. He is absolutely awesome. He’s prompt, he’s precise, and polite. He is super efficient in diagnosing the problem and making the repair. I hope he comes every time I have a need. I’m sorry I don’t recall his name but I really appreciate his work. Kim

I emailed a request for a repair of our air conditioner. It's our first claim. I received an email confirming the repairperson who will arrive tomorrow. That is exceptional service. I will explain experience after the repairman arrives and completes his assessment/or repair. Thanks Choice Home Warranty for your help.

AC tech was very good. He thought the AC compressor was making too much noise and so did his supervisor. He suggested installing a AC compressor muffler. Choice said since the AC was functioning, this is not a repair that they covered. My neighbors certainly aren't going to be happy about this choice. They complain about the noise the compressor makes. Very disappointing.

People, people are what makes the difference between failure and success. Taking time to be fully transparent with answering questions in a friendly, professional and open dialog is what Zac provided. We always hope that we don’t have to use any insurance policy however, given the coverage and the cost, I am please to select Choice Home Warranty to support me in a time of need.

I had two very noisy bathroom exhaust fans. The process to get a technician was painless; I didn't have to do a thing. The company that Choice chose was very professional. I appreciate that Choice contacted the company for me, then the company called to set up the appointment. The technician was very courteous and knowledgeable.

We are very pleased with the service we have received from Choice Home Warranty. The response was quick, and a new water heater is being installed today. Would highly recommend both the technician and Choice to others. The entire process only took 1 week, including time for parts to be ordered.

Summer Breeze had to postpone the repair by one work day. I was contacted by the warranty company. The Technician arrived within the specified arrival time the following workday. The technician was courteous and explained the repair and made short work of the job. Great Job! I would recommend Summer Breeze for Air Condition repairs.

Jordan was great - I had a lot of questions and he answered them all right away. He seemed to have a great deal of knowledge and didn't have to refer to anyone or anything else to give me the answers I was looking for.

The technician arrived in a timely manner, keeping me updated as to his arrival ETA. Very knowledgeable, and quickly resolved the issues at hand. Turned off the power and checked all the options in question.. We were very pleased with the service we received.

Alex from Hondo Plumbing was great and professional. Explained the failure and what to watch for in the future. Alex Was on time and wore a mask to protect from COVID. I would highly recommend Hondo plumbing to all my friends and family.

The CHW dispute agent for this claim lied to me when she told me that my claim was not covered. She said the repair technician told her that the damaged part was due to "abnormal wear and tear." I told her that the repair technician told me it was due to "normal wear and tear." So...someone is lying, and I say it is Ms. Cassandra **, your agent. That is indefensible behavior.

Sales person was helpful and informative. He took the time to explain all of my options and was willing to work with me on plans that are best for my situation. I look forward to enjoying the benefits of a home warranty.

I had several problem but based on my past ONE experience I was never sure that Choice will be helpful. I still took a chance But contradictory to my expectation the lady agent (not sure of her name but sound like Dario) who received my call was most helpful in solving my problems. If Choice have few more agents like that its busses will increased many fold because of satisfied clients.

Disappointed that you cannot provide a service provider in my area. I started the reimbursement process today and I truly hope this goes smoothly, especially since anyone I call doesn’t participate with your program. The provider that came a year ago to check my dryer had trouble contacting you in your required manner.

Home Warranty insurance is a Great company to work with, it's truly a peace of mind to be with this sincere company. Once we call they respond right away, they are very punctual kind and professional. I honestly refer this company to everyone because they do a wonderful job. Thanks for everything.

My original appointment was for Thursday but I could not make it and changed to Friday. They tried to cone on Thursday. No one came on Friday although I called them and told them of the mix up. Got on the schedule for Tuesday with a call on Monday morning but got called Monday at 4:23 Pm and voicemail said to confirm by 5 or my appointment would be cancelled. Didn’t get message until 5:30. Made numerous calls and finally got a hold of Victoria who confirmed they would come as scheduled. Technician showed up on time and ordered the part. Said he would send confirmation of shipping as part was being shipped directly to me but never got anything.

The technician that was sent to repair my faucet was knowledgeable and knew exactly what the problem was and repaired it in no time at all. He said that if there was any problems with the repair to call him immediately.

Shawn was the representative who contacted me. He was very informative in comparing what I had with AHS & what I could have with Choice. He was able to give me a very competitive rate, which was very much appreciated. I started with AHS (American Home Shield) in 1999...& paid $20 a service call compared to today's $75. Shawn made it easy to walk away from AHS & take on a 3.5 yr policy with Choice. Thank you for your help in making the transition smooth & moderately painless on my pocket book. :) Many Blessings, Ida.

This warranty is awesome. They answered the phone fast. I got a technician that came out and fix my a/c the same day. Great service. I appreciate the professionalism of the CSR and the technician. I will likely recommend Choice Home Warranty to all of my friends and family.

Disappointed that we were offered $667.00 as a replacement for our microwave/oven combo. Parts are not available for this model. Retail over $1900.00 to get a new one. Not looking for replacement value but feel $667.00 was a low ball value. Fine print gets you every time. I know what to look for next time in a home warranty contract.

Choice Home Warranty has quick and easy online claim service when you have an issue. Their turnaround response time is usually within a couple of hours of submitting your requests. I'm glad I chose Choice as my home warranty company.

Was having trouble with furnace vibrating the floors. Technician was able to find the problem quickly and solve the problem. He called before coming and was right on time. Highly recommend even though he appeared to be 16 even with a mask on.

Very satisfied that you kept working on finding someone to come to my house to fix my heating problems. Even though it was a long time to go without heating, you persevered until you found someone. JS Refrigeration was very timely and came at the appointed time. My heat is now working, even though there are some issues that need to be addressed and have not been authorized by Choice at this time. Thanks for working until you found someone and not giving up.

This is one of the worst experiences I had to go through. Denied my claims, in which I will appeal and find a better Home Warranty company. I thought Choice Warranty was one of the better companies out there. I left American Home Shield to come over to this. Very disappointed.

This gentleman was top notch. He let me know what he was doing and answered all my questions and concerns. I would definitely want him in my home to repair items. Unfortunately I have issues with Choice now once again. I want someone to call me.

It is great when you can leave a good review these days. With most customer support organizations being so understaffed and under paid they can't keep good people. It's refreshing to encounter a support person who knows what they're doing and cares about the customer.

Great Technician, very thoughtful and polite, professional and courteous and very knowledgeable, am unhappy with my Choice Home Warranty ultimate package, seems nothing is covered, Multiple Let Downs, but the Technician was Awesome! Seems like I do not have coverage at all! Unhappy Adam

I called and was placed on call back, no one returned my call. However I registered my complaint online on Sun. By Mon had appt with Legacy Ser Co. Brian came on Tues and all fixed. I did not have a pleasant feedback from your phone rep. I called once before and rep hung up on me. Carol W.

Service was great. Very easy dealing with Choice to set up an appointment. I would recommend choice because of their professional service and honesty. Refrigerator was making a loud noise and the technician was able to fix it rt there and then. Technician was on time and was very professional.

Larry was very friendly and respectful. He went straight into the problem and ordered the part and replaced it. He also explained to me what the problem was. All around nice to have a service call answer quickly and professional.

The associate was very friendly and willing to assist my request with urgency. I got a follow-up call a few minutes later with appointment time and technician's phone number. I'm glad to be a member of the Choice Warranty family.

Quick and seamless, timely, knowledgeable, unobtrusive.. Respecting as wore mask entire time. Clean and neat in appearance. Next day service. Only took about an hour. Only suggestion offered is to encourage the tech/vendor to add ability to take credit cards on site...

Called to file claim for leaking shower. Appointments was made and plumber respite next day by 11AM. Extremely polite with my wife. He did his invention and determined was the 2nd floor tub water spout had a small hole in the side. Was wil9ro change it out without a stock item that would not have match. Suggested I call Delta. They have lifetime warranty. So I did and they are shipping me new head, spout and cartridges for the diverted. NO COST. Also when the parts arrive they will come back and install them.

The process of filing a claim and promptly being paired with a qualified service provider was efficient and seamless. It was very comforting during this time of our washer's malfunction, to have the system work as intended. We'll done CHW.

In general Choice does a great job with getting the customer scheduled with a technician for the issue pretty quickly and becomes at the mercy with the technician and their company on the quality and quickness of work. I believe Choice should seek feedback from every experience and gauge whether to continue to utilize a particular company based on the feedback history from their customers. If this would be put in place then Choice can start to weed out the scammers and bad horrible companies to ensure their customers spend less time dealing with horrible companies and technicians.

We have used Choice Home Warranty for three years and plan to continue with this company. Yesterday, We contacted them on their web page because our gas hot water heater was not working. Three hours later our water was hot again. We even purchased this service for my sister as a house warming gift.

I really don't mean to complain but, I answered and paid for your home warranty plan to an email from you stating that the service call fee was going to be $75 and when I printed up my contract page it states the service call will be $85, what the heck, over???

I have heard many good reviews from friends about Choice Home Warranty so decided to go for this one. I compared it with other home warranty companies in terms of pricing and services offered, it is the best option I have come across. Happy with the decision made.

Robert did a great job of fixing my refrigerator. He systematically worked through the problem. I would strongly recommend him and I will certainly request him if I have to make another service call. He is also a new dad so please congratulate him on the arrival of his child!!!

Francis was great! Very informative and gave me an offer better than any other warranty company out there and so far it seems to cover more and have more available providers than my previous company, I highly recommended to friends and family looking to get a better deal or purchase a new home.

It can only go up from here, I had a question about the deductible amount. I am still waiting for someone to answer my questions. There was a promotional cost and the normal cost for new signees. I was put on hold and transferred to three different sections in the company.

Called Choice and a repairman came out in 2 days. A part was ordered and installed about 4 days later. It is working fine. Mr. ** was courteous and made it a pleasure during the whole process. I am so glad I took out a policy with them.

I have used Choice Home Warranty 2020 for and was very pleased. I am currently with Total protect and I wanted a monthly plan. The sales person wanted me to pay a one time yearly plan or a three-year plan broke up into four payments. I don’t have that kind of money right now. I need a monthly plan. There was too much pressure to buy the three-year plan. So I hung up the phone. I was very disappointed because I would like to use Choice as opposed to Total protect where I am currently.

It truly is a very program, a little slow in finding techs in my area but always come through I've been with them for 6 years now and have been very pleased. I just renewed for another three years, I am told they just got better so I am looking forward with the hope I don't have to use it.

Service I called and told them I needed somebody to come out and look at my septic tank. Well no one has came yet. They send me an email telling me that I can find someone to look at it and they reimburse me. That was unacceptable for me. Still have not heard anything from them yet I pay my bill on time each month which is $57. This is unacceptable And if you are reading this can you please help me. This doesn’t make any sense. Bad service.

Submitted a claim for a service request 12/4/20. Local service contractor responded within a week, said it needed a new motor. 4 months later still no motor. Called contractor, they said no authorization. Called CHW and they said they thought it was done. Called both multiple times. Still no repair. No follow up from CHW. Asked for a new claim, and CHW said as a “courtesy “ they wouldn’t charge me for a second call out. Such poor customer service.

The repairman repaired the cook stove and checked all other components of the stove. We were very satisfied and would use this company again. This is the first time we used our insurance and we have had the insurance for over a half a year.

Like all home warranty companies, between a ton of emails and calls and then a too-long phone conversation, they are pushy and definitely do the hard sell, but very friendly while doing it. I don't know yet if it is a good product but the buying experience was annoying. Also my account rep, Malcolm, was going to email me with details and his contact information but has not done so. That part feels a little sketchy. If I don't get a confirmation email soon, I will find a way to cancel.

Below Zero ac repair. Came to my house at the appointed time. Diagnosed the problem and had it fixed within 45 minutes. It was a capacitor. I am glad I had Choice. I saved me over 100.00 dollars. Highly recommend this service and Below Zero.