Choice Home Warranty Reviews

Bryan was On time and very Professional. I had a lot of questions and he provided all the answered. He’s really fast in figuring out the problems and in fixing them. He goes the extra mile. Never felt a creepy vibe from him like I have from other companies contractors. I would definitely recommend him to my friends and family.

The tech that came out was awesome. The people that work for you guys are rude and disrespectful. One guy even sang to me “We only give checks and nothing else”. It was simply disrespectful. The contract is deceptive. Please send my $191.00 that does not cover anything!

Walls Appliance arrived within the time stated and with his face mask on, was so glad for that. He explained what was going on with the washer and did an excellent job repairing it. I'm so happy to have the convenience to wash at home again. Thanks Walls for excellent service!

Horrible service and they don't care about you! Takes forever to get someone out to fix your problem. The vendors that they use are not reliable and most of them with the exception of Iron Mountain Plumbing and Accu-Air are very unprofessional and never show up on time or not at all with no call or explanation.

I changed to Choice from another company only 2 years ago, because the other company kept raising rates and sent sub par Techs. Thus far, choice has provided quick, competent services and reduced the monthly rates. Very happy so far.

Firstly, CHOICE HOME WARRANTY has basically saved me from having a house fire. The amount of lint the technician found in my dryer vent could’ve caused a big fire. The plumber they sent was excellent and everyone in the office is very attentive and patient.

The service technician was great!

Choice Home Warranty easy to contact, when phone times long, easy to send email. They respond quickly, service in a timely manner. Give time frame, name of service company assigned, technicians name and a phone number. Problem always resolved. We Highly recommend this company.

Company called ahead to confirm problems, model number and make sure tech had parts he might need, and updated on arrival time several times on day of service. Jason was polite, professional and efficient. Already recommended company to a friend. Glad to have our washer working again.

There are a few issues. The first technician was HORRIBLE. Rude from the time he walked in my home. Complained he would have to come back. Shoddy work. Never came back to complete work. I had to pay triple. He was supposed to put in a copper pipe and installed a PVC. Told me not coming back. Never got my Free Month after I recommend someone. I'm not a satisfied customer. I was also never notified of price increases. Requested a supervisor to call me back and never did.

Very impressed with their response time of getting someone out to the house to fix the issue/problem I had with my garage door. Other home warranty company take a couple days or more to get folks out to look at the issue.

The repairman came on time and expertly took the washer apart to find out what was wrong and submitted the info to Choice. Choice made a determination quickly to just replace the washer and offered me a check to arrive within 30 days.

The coil in our AC failed. Three different technicians told us this was normal in the high humidity climate of Florida and that they were sure the warranty company would cover it. Choice denied the claim and will pay zero to repair it. They stated that acid caused corrosion and the warranty explicitly doesn’t cover corrosion. The warranty also says it covers normal wear and tear which three different technicians stated this was normal. We paid for three years of coverage and it has been about one year. I asked if I could cancel my contract and get two years of our money refunded. Choice stated that since we already had $800 of previous claims that our refund on the final two years would only be eighteen dollars. This is extremely unfair and why warranty companies have a bad reputation. We will not sign up again but I don’t know what we can do at this point. Going to small claims court will cost almost as much as paying the $2,000 repair ourselves.

When told that my kitchen faucet isn't covered, because of alleged corrosion I'm very disappointed. I use another company for a home I own in Wisconsin, my faucet and garbage disposal was covered, no questions asked. I filed to have this ruling on my faucet reviewed. I'm anxious to see what happens. The technician was excellent.

When plumber got here, has to contact Choice to get permission to open ceiling (only way to get to leak). Waited to hear back from Choice, and still waiting to get my pipes fixed. Have called TJ Enterprises and text message and not getting any response. This whole time it is impacting my life style.

With covid everything takes time to be completed. You have kept me updated on progress of my requests to have my appliances fixed. You even gave me options to have my work completed and compensated. At this time I have chosen to wait on your assistance.

Excellent workmanship..repair men friendly and well mannered. Arrived on time, very respectful of my home. Removed shoes. I would certainly recommend these gentleman to anyone. I wish all home repair personal provided such care and concern. A job very well done. Thank-you so much. You are the best.

The gentleman that came out to fix my electric problem was very polite and quick and I would highly recommend this Choice Warranty company. They are the second company I've had since I bought my home. Best for sure. The best.

Paul from We Fix It Garage did an excellent job on my garage door. He was friendly and on time. He explained everything to me so that I could work it properly. I have been with Choice Warranty for over 5 years and have the best experience with them.

My refrigerator was broken, so I called it in. Good work was done, and I’m glad the courteous repair man was knowledgeable. The time spent was worth it. I am waiting on a part that was ordered. This should complete repair and I am happy.

I had a phone call from the servicer and texted him back to firm up day and time. He was professional and worked quickly, fixing what was needed. He was very respectful and I appreciated him dropping off a part a few days later and clipping it on. Great service!

When I called to ask questions. They were answered very quickly and I felt at ease. I am very happy badd I did call. Thank you for having customer service treat me like I was somebody special. Your prices were very fairly again. Thank you very much.

It took a week for the repairs to my HVAC system. Everyone I dealt with were very friendly but there seemed to be no sense of urgency. I guess I was lucky that the weather was not very cold. I had to repeatedly call the repair people to find out when they were going to repair the furnace. I would expect Choice to insist on their customers be taken care of promptly.

Took care of the issue but not the problem I was hoping to get this taken care of but the cost of the leak check was a little too expensive. I had to call someone else to do that. Other than that the young man that came out was good.

Still waiting on someone to fix my dishwasher or say I can replace it. CHW said they can't find anyone to do repairs so I have to wait. Who knows how long that's gonna take. Why can't I have Lowe's replace it. I didn't have a choice when it came to paying them.

True Heart Plumbing call within 24 hours of receiving my work order and came out the very next day. Appointment was scheduled for the repairs the day after the initial visit by Sebastian. Due to unforeseen work-related problems they had to reschedule for the day after. They arrived on time and completed the job to my satisfaction.

So far good and reasonable. Customer service good. Answer promptly. Polite. Good coverage with extra month coverage. Senior discounts. Excellent. Dependable as promised. Google review good. Good good good. Fine. Excellent service.

No problems.... Choice warranty first sent out a company that had a very poor rating online. Not supported by BBB and all the reviews that were left by people in the last 4 months were negative extremely negative and about problems that went into months work out with your home warranty companies and the repair company. Then they sent out this new company which was great. Master LA master plumbing.

I am a owner/landlord and I find teaming with Choice Home Warranty to be a cost effective way of empowering tenants to have more direct control over their daily living environment by putting maintenance tools in their hands and, holding them responsible for the general living conditions of the unit in which they live. In this regard, my experience with Choice Home Warranty has been excellent.

Corey was professional, polite and knowledgeable. He found the problem and ordered the part to fix the problem. When the part comes in he will return to install and make sure all is well. The part should be here shortly.

It was a good experience. The washer did not make the sound that it did before. The experience was a good one. He did everything he could to get the washer to make the same sound it did when I was using it. Thanks.

My refrigerator and washer needed repairs. The appliances were covered and I was paid promptly. It was easy to fill out the claim form and I received a response to fix the appliances within twenty minutes. I have never had a home warranty company get back to me so fast for approval of repairs. Great service!!!

The process to sign up for your warranty was simple and ease of use on your website was great. I compared quite a few companies and I am presently satisfied with my choice. I reserve a 5 star rating as to know exactly how your coverages work and the limits, fees, what’s covered or not takes a bit of digging around the site, you might want to make access to these questions more central and accessible. I will rate again if I ever need to make a claim and how that fairs in the end.

This was the first time we needed to use our warranty since enrolling in Choice. We were very pleased with the representative that answered our call, she was friendly and efficient, we received excellent service from the company you sent out to service our furnace. This was a far better experience than what we had with our previous company. Would recommend to anyone.

I had a hard time getting the person to understand why I needed a service call. He kept asking the same question over and over. Finally, he said he would submit my claim. My understanding, is that an appointment will be made without consulting me and there had to be someone home at that time. What happens if the time is not convenient?

Victor came in a timely manner and fixed the problem right away. He told me you were a good company. He was very polite and professional. I was pleased that he said he had worked with you for nine years. Was good to know we chose the right warranty company.

Frank ** was very informative and pleasant. He answered all my questions and went out of his way to help me understand how this service works! And because of this he made me feel positive about signing up for the service.

Choice Home Warranty is a great service for your home warranty to have. The customer service team are great and very helpful. I just want to say thank you Choice Home Warranty a job well done and the staff is great.

The Claim Rep was very nice, and very quick to answer my questions, and file the claim. I am very happy that I chose to purchase a home warranty at closing. You just never know what you are going to run into.

Choice selected WHC Plumbing. I was not getting water from the showerhead nor the spout. I am very satisfied with the professionalism and the results. Water! I will use Choice again for my homeowners needs and recommend WHC for any of my plumbing issues.

Setting up service was so fast and easy. I had literally clicked send on my inquiry online and someone called me in minutes. I told the rep that I was at work and wasn't able to spend much time on the phone, he had my service started and paid for in less than 6 minutes.

It was extremely easy to get my claim appointment booked. The staff was very helpful and personable. The technician was punctual polite and knowledgeable and corrected the problem quickly and efficiently without my having to be further inconvenienced to have my appliance repaired.

We had two repair claims completed recently. They were both outstanding, professional, and expeditiously accomplished. The Choice Warranty representatives were cordial and meticulous when they received our claims via telephone. We are very happy with our decision to select Choice Home Warranty. Thank you very much for your superior service.

Fantastic and fast service. I called for help and got immediate assistance. Friendly and helpful customer service. I did not have to pay anything other than my deductible. Definitely worth switching to Choice Home Warranty. I've used other home warranties and because I live in a rural area, I had nothing but issues. Thank you.

Timely arrival at 11AM. Was courteous, knowledgeable, efficient with technical service and provided a cursory explanation of details regarding the actual equipment issue. He troubleshot the unit and fixed the operational software problem! Happy wife means happy life. Technician is highly recommended. Thank you.

When I commit to something, I do what I promise. I feel that when the warranty is sold to us, much is promised. Even in writing, a lot is promised. But when needed, it is always a struggle (one might say FIGHT) to get a reasonable compensation. That is frustrating to me.

I have been with your Co. for 5 years and when I got the call about renewing he was very pushy to renew THEN. I told him I had been sick since the end of Jan., asked if we could do this at a later time. NO had to be done NOW. I do not like being forced to make big financial decisions in my state of mind especially since it did not expire until Nov. and this is early March. I renewed but honestly feel was VERY mistreated.

Your agent George ext ** called me after I inquired. I asked if he could reach out to me the following day. He did follow up and I did make a purchase. Great job. I hope to have a great experience with the rest of the company.

The technician was very informative and professional. He wore shoe covers and mask when inside! He took care of the problem and explained everything very well!! I would definitely recommend him for future service!! He was very punctual, he was right on time!

Taylor was very informative to the problem. Fixed the problem, then explained what he did and the parts he replaced. He showed me how to better inform a technician in the future of repairs are needed. This company is quick to answer a call and send a technician out just as fast.

Locksmith technician was extremely helpful, knowledgeable, and efficient. He was on time and went above and beyond. Couldn’t be more satisfied with the locksmith technician. I have nothing more to say on this matter.

Service was fast and done well. Friendly crew also. They replaced my kitchen faucet clean with no mess left. Thanks to my plan I did not have to pay anything out of pocket. Great job! I will recommend this service to my friends.

The technician has come after one day of opening a case, on time, check everything, and solved the problem, this was not the first time to deal with Bennet & Sons A/C company technicians, I like and trust them. Choice Home Warranty, in general is good insurance company, even they may hire a bad companies to fix, it is better if you know and request your technician by yourself.

Kudos for quick response and referral for service. The technician was knowledgeable and thorough. The technician was prompt and professional. The technician diagnosed the problem for my HVAC and proceeded to repair the issues. Choice responded quickly and timely. I would recommend Choice to a friend.

I've had other Home Warranties and this one is by far the best so far! I submitted an online ticket, they quickly responded via e-mail and had someone coming out the next day. Between e-mail, text, and calls they kept me very informed on the status. Highly recommend!

Was not approved. Told damaged by a surge. Yet NO other damage to any equipment or appliances. 30 amp heat coil. This is two times you have not provided the service I pay for. You can tell from my email I am a realtor/broker and will never recommend or sell your product if this is how you stand in your business.

Harris Plumbing was great. They had on a mask. His feet were covered and most of all he was very professional. He called prior to coming to make sure I was home and would be there when he arrived. A new garbage disposal was put in my home at **.

Our furnace quit working. Choice HW denied coverage due to water damage. There was zero water damage that caused the furnace to fail. The tech totally agrees with this assessment. Very frustrating. Now going through the appeal process instead of getting our furnace repaired.

Our repairman Jay called ahead to make sure we were there. He was on time. very professional and explained everything he was doing and how he thought it needed to be repaired. I would recommend Jay for any equipment repair. Ed

I was satisfied even though I needed a plumber, my fault???? She did her job, I believe, to the BEST of her ability and with that I was pleased. Water appeared to be coming from under the washing machine, but once she examined it, she saw that is was coming from hose behind the machine. She stated that I needed to call a plumber. This is what I will be doing next. Thank you.

The only problem is that it took four (4) days before the technicians could come. That is a long time to be without hot water. I could have called another plumber and they would have come out the same day. This is not the technician's fault. (They were very good.) It is a problem with Choice not having enough sources.

Desmond, was the name of the technician from Bennett and Sons assigned to check the a/c unit. He arrived early within the window time frame and went directly to check the unit. He was quick in finding out what was wrong and mentioned it to me.

Just made the call for a repair. So far so good (it’s my first claim) but I did have to wait several minutes before the case was heard. I hope to keep you posted on future feedback. Still waiting for a vendor to contact me but it’s late so hopefully tomorrow.

First experience with Choice. Very pleased with the notification and appointment for repair. New garage door opener works great and the installation was done by a gentleman who knew his business. We are pleased with this first Choice experience. Happy to have made the decision to go with Choice.

I shopped several home warranty companies today. Landed on Choice because they are rated # 1 in Nashville. Gary ** was awesome in giving me options which saved me 1/2 of the total price over 3 years. Compared to other warranties, I saved at least $200 per year over the three years. Going for 3 years also reduced the individual service fee by $20.

I gave 1 star because there was not an option for no stars. I had to make numerous calls over 2 different days to get my claim sent to the repair company you chose, I kept being told it was emailed to them and they aren't getting it for some reason. On the 2nd day calling I added another appliance for the same tech to diagnose and was told there would be a $75 charge because it was technically a separate claim even though the same tech was doing both on the same visit. I said I don't want to pay that because of all the aggravation and phone calls I've had to make and the rep said ok she's going to waive it. I ended up having to pay it to the tech when he came. When I called back to dispute it I had a very bad customer service experience with a rep named Freddie. He was rude and lacked some very basic customer service skills.

Abrupt responses regarding signing up. There was a need to confer with another but it seemed that the operator was not interested about this need. Patience was the word for this day. It seemed that there was a competition to amount sales gathered for the day. Not Good!!

After having a bad experience with another provider, Alberto was extremely professional and help me with selecting a warranty plan. I am a first time homeowner and have very little tolerance for salespeople who give you half the story. Thank you for great customer service. Be blessed.

Shawn my technician was amazing. Not only did he get my hot water heater running again, he showed me how to keep the filter at the bottom clean to prevent the flames from suffocating which caused the flame to go out as a safety feature. I never realize this before. He also inspected the vent hat on top of it and put two little screws into it so that it did not ever move off of dead center of the top so carbon monoxide would not escape. My foster dog, Josie, loved him too. He is an asset to Red Hawk Heating and to Choice Home Warranty.

I called to see if they would check for water leaks going from the house to the sewer. The customer service girl was very nice and did a lot of research for me. I was disappointed that they don't do anything outside of the house, but pleased that she was able to clear this matter up for me.

The technician was very professional and on time and communicated efficiently. Great experience overall. The agent when I called end of submit my claim was professional and courteous and knew exactly what I was talking about.... I would definitely request the same person they came out to fix my sink on my next visit if I have something that’s similar that needs to be fixed.

Called and set up warranty today with Nathan. He was so helpful helping and explaining my warranty choices. He got me a great deal and I look forward to working with CHW. I am a returning customer after trying a different warranty service (Select Home). The difference in customer service is amazing. I would gladly refer everyone to try CHW.

Electrician was courteous and mindful of the pandemic. Did a great job except the problem still exists. Hopefully he will be coming back for fixing the other light switch. They fixed the one light switch at the bottom of the steps but now the one in the hallway is not working.

Been with this "organization" for 2 years and have regretted it from the beginning. Always trying reject a claim. Does not have the client's best interest in mind!!! STAY AWAY!!! Do not hesitate. There are better companies out there like AHS. Go to American Home Shield!

The person that helped us on the phone was very knowledgeable and took the time to walk us through all our questions. It must have worked as we signed up for a six year go and got it for less than $35 per month full coverage on the house!!! Thank you very much.

Cal's Air Conditioning service was very professional, knowledgeable and accommodating. He came out very quickly and did what he could. A new unit was recommended, but Choice is making excuses to not cover it. This warranty company is just like the others. They promise one thing, take your money, then find a way out of fulfilling their promises.

Ivan from Navi Appliance came out to work on our dryer that was not working properly. He's a young guy (I'm in my 60's) who is building his business and doing a very good job at it. He is very professional, polite and knowledgeable of the appliance. He identified the problem, happened to have the part on his truck and had the machine repaired in less than 30 minutes. We are very pleased with Choice for sending him out to us.

Brett walked me through the resign, counseled me regarding repair calls and was very helpful, professional. This is the type of person you want facing your company. As a real estate Broker in Texas, I refer countless clients to CHOICE.

My care manager Louinise ** has not called me back regarding my claim #**. I called 2/26/2021 and as of 3/3/21 has yet to return my call. It is quite apparent she is disinterested is serving the customers that she is being compensated to serve. The lack of follow through reflects that your organization does not care, causing me to wonder why have paid for coverage and I cannot get service.

The Technician was super and very knowledgeable. He wasted no time and got to work immediately. He did his testing and within the hour was able to tell us what the problem was. He told us that he was able to order the part and would get a call when it was available. We gave him a check. The problem was not with the technician. The person who made the appointment left a message stating the technician would be there between 7am-11 am. I think that was an unearthly hour to ask to seniors to be ready by 7am to let the technician in. We were ready but since the technician had to take care of other problems before He was supposed to come to us, did not arrive till much later in the afternoon. We are glad he came and did not mind waiting but wish did not have to get us at 6am to be ready to open the door at 7am. This is an honest statement not a criticism because the technician was great.

My water dispenser didn't work and I had someone to check it for several times. But this technician definitely knows what to do and found the problem quickly and fix it efficiently, plus gave me good maintenance advice! Thank you, Rashi!

Jason, the service agent was clear and concise. He also, took the time to explain all the details to me of what I was getting and made sure I got the best plan for me. Jason was also pleasant and friendly and answered all my questions. Thanks! Choice Home Warranty.

We Had our AC/heater looked at because of the questionable temperatures coming out of the vents. The tech was there on time and knowledgeable about the system and provided great feedback. He also inspected the crawl space and ducting insulation. Very pleased with his service.

I decided to get a home warranty for my rental home in Florida, since I live in Canada. This company gives a superb service. The respond is in less than 24 hours, and the customer service is excellent. It is a really peace of mind, living so far away! I would recommend this company to everybody.

Kayleigh was prompt, friendly, answered all of my questions, and made the experience one of the better ones I've had. I am thankful for the service you provide and am also thankful I reached out to Choice vice the other company (Select Home Warranty) I had such a bad experience with already. Thank you so much!

I called to inquire about home warranty services. The agent was very helpful and willing to answer any questions that I had. It was a pleasure speaking to the agent. There was no pressure and I was able to make my own decision.

The Technician (plumber) called a day earlier than appointment and asked if he could come early. I was very pleased with this. He was polite and knowledgeable. After he finished the job he asked if I had any other issues.

The technician showed up during the window that was scheduled. I explained the issue and he went right to work. The repair was done in about an hour and the tech called me down to Explain what he had down and to alert me of any other items I may potentially need to have looked at.

Fast and efficient In dealing with my issue. Thank you for great service. I am glad to have this protection. My real estate agent paid for this for us. We just bought this house and you never know what can happen.

Even with COVID 19 causes delays in service. I was kept informed on my request and given another option. The service person who responded called ahead of arrival, was professional and knowledgeable. The whole process was very professional and I will definitely be renewing my warranty.

Customer service was very clear and explained well all my options. Very polite and he seemed to know his job very well. After the phone conversation and all the details include giving me my policy number I felt very good about the policy that I have for my home.

I called Choice and they dispatched a great repairman. He immediately identified the problem and fixed it. He is coming back to further install a new thermostat. He was very knowledgeable. I have recommended Choice to my sister and my nephew. They are both soon to become members of Choice Warranty.

Thank you so much for responding to my inquiry. Not only was the Rep very informative he saved me a lot of money. Thanks so much. I was referred by my brother. Previously had American Home Shield. Not anymore...

The technician was very polite and respectful. The first thing I noticed and was happy is that he had on mask. He thoroughly examined and fixed my reported issues. He will have to come back to install a part. Overall, I was impressed with the work and repairs provided.

I have had Choice for a year now with great service no issues up until my washer need repair. The tech suggested it be replaced. Choice did not agree and requested a second opinion which took them an additional month to get. After calling a million times the issue was finally resolved and they issued $343 for a new dyer which of course doesn't cover the entire cost, and will take another 30 days. So long story short I had to go 2 months with no dyer.

Water heater needed replaced. You would not cover it. Your salesman Luke ** outright lied to me. I bought 2 six year warranties. What a ripoff. My claim number is **. My contract number is **. I had your plumber install a new one on March 2. I feel your salesman committed fraud and I plan to file a complaint with the Fl. Attorney General.

We had an issue with the power going out on our refrigerator and coffee maker. We had to keep tripping a GFCI breaker on a different wall in the kitchen. The technician and his assistants that came to our house were friendly, professional, diligent, thorough and efficient. They checked several possible causes and were able to determine that the GFCI outlet was faulty and they replaced it. Everything works fine now. That's the way it's supposed to be.

List of possible repairs is comprehensive. Looking forward to the service. Excellent discounts. Offered helpful suggestions and comments on possible repairs. Very accommodating service representatives. I will begin using the service next month. Thank you very much. The service comes very highly recommended. Please feel free to share my comments with any future customers.

Due to economical issues, I had to let contract lapse almost a year ago. So happy to be able to come back and be welcomed with open arms. And was able to begin a new contract without having to pay all the back payments.

The furnace company was great. Friendly, informative and very responsive. Choice denied my claim and weren’t very much help at all. The furnace company worked with me to ensure my needs were still met. I may never use choice again but I most definitely will call CROWN TEMPERATURE back.

My first experience with a claim with Choice Home Warranty was great. The claim was processed quickly and it only took me a few hours to get a call from a contractor who came out the next day. The contractor was very professional and fixed our issue quickly.

The tech was great. He was very knowledgeable and was on time for our appointment. Thanks for your assistance in fixing our washing machine. We had another problem with the washer and he fixed that part also. Cleaned up after the work was completed.

One of the issues with our dishwasher is that the lower gasket seal has come loose. We have never abused our dishwasher and it has never been subjected to abnormal use. But I have to appeal the decision that it is not covered due to abnormal wear, which is neither true nor can be substantiated. I’m not sure we want to continue paying for a service that denies claims that should be covered under our contract. If Choice Home Warranty responds with “not covered due to abnormal wear,” when it is normal wear, we would never be satisfied.

Hector from Sharp Electric was on time, very efficient and courteous, very helpful and patient in answering questions. Follow up call from Choice within 3 hours to assure me that more work needed will be completed to my satisfaction. Well Done!

Our furnace did not come on one cold morning so I put in a claim through Choice Home Warranty. Since it was a Saturday, I knew, from past experience, the earliest we would see someone would be Monday. I then got an email saying no one had taken our job and if we wanted to hire our own technician and he was willing to jump through a bunch of hoops, they would reimburse us. I did not. The next day I was informed someone had taken the job (he was excellent) but then received another email telling us the same company would be coming the day after that to fix the same problem. I called to let them know it was all fixed, and 10 minutes after that got another notice the guy was still coming. He did not show, thankfully for him. Very unorganized process.

Smith Mechanics did a professional and courteous job. Jack ** and his helper were first rate, knowledgeable and courteous. I was pleased. Use them any time you can. Very pleased with their service. JD **

Only complaint had to wait a little longer for Choice to find a technician to come out. When technician came he knew exactly what the problem was and fixed it. Overall, great experience was great. I would recommend again. Thank you.

I was very happy with the technician. He replaced the Freon which was low. My only concern was there was no check on my system to find out if there was a leak, that would have been the complete check on my AC.

Everyone from call center to repairman were quick in getting my problem solved. They were on time and very professional. Returned and replaced my disposal in no time. We are very satisfied. This is a 5 star company taking care of your home when needed. Well worth the monthly cost for peace of mind.

I have been a member for a number of years and have always gotten good service. My hot water heater went out last year and I was told the holding tank was not covered. Had to pay a plumber to put in new hot water heater. When I talked to the representative yesterday, they told me the coverages of many things had changed and I understood that the hot water tank was included this year. Got my contract and found out that it was not. Really disappointed me. For the most part Choice Home Warranty has been a good choice, in fact so good I had one of my friends contract with you.

Entered our claim at 7am- received an email that a technician had been assigned and would be at our home between 11-3 - job was complete by 3pm same day!! The technician even contacted Choice Home to get the work approved during that time! Awesome!

Clear Flow Water Solutions has been to my house several times for pinhole leaks in copper pipes. No matter where the leaks... above ceilings or in the crawl space... they have quickly made the repairs. I hope CHW will ONLY send Clear Flow for plumbing repairs.

Choice during this pandemic getting me appointment to fix my refrigerator was fast. I am still waiting for the technician to schedule this appointment. I do have faith that this will fix in next few days. This warranty has been the best investment that I have made so far.

UPDATED 3/6/2021: I’ve only been with CHW for a few months and this is my first claim. Everything went well. The technicians were friendly and knowledgeable about their job/ service. Very satisfied customer. I recommend my daughters andI will recommend this company to others. Thanks CHW.

My experience was flawless. Choice scheduled my appointment timely, and the technician showed up on time, calling me in advance. Luke was personable and pleasant. He repaired my garage door quickly and efficiently. He also informed me of my warranty.

Pretty happy with my warranty. Got what I paid into out of it over the 3 years I had it. Had some major and some minor repairs. Sometimes it was difficult to find a service in area. But basically happy.

Talked to Richard ** yesterday. He was supposed to call back at 4:30 yesterday, did not receive call back. Called today. Spoke with Sam **, he was wonderful, really made us feel he cared. We will always call him. You are lucky to have him as an employee. Great customer service.

The maintenance technician was very knowledgeable and professional and good sense of humor and polite. The waiting time was a couple of days. It wasn't emergency, but if it was it too long to wait for a technician. Over all l had a good experience. I would recommend you guys to a friend.

I filed a claim online with CHW and seconds after I submitted the claim the electrician called me to make an appt before I even retrieve CHW acknowledgment of my request. I was very surprised and expected delay time due to heavy volume related to Cov-19. The contractor offered great customer service as well.

My experience was easy with low stress. The salesperson Karter was very knowledgeable about the product and explained the details very well. He was also very friendly and polite. I got a great deal and I look forward to using the services provided.

Mr. Adam ** was very helpful and explained my warranty in great detail of what all I would get in the warranty. He made me feel right at home and I am glad to be on board. I will definitely tell others about this home warranty.

I dealt with Don **. He was fabulous, candid & helpful. He was polite, not necessarily pushy & aggressive wanting to sell the warranty attitude. I was impressed by his compassionate attitude. I usually NEVER sign up with the first caller. In this case he turned out to be too good.

The repairmen were polite and neat. They had to order a part which came in timely. My only complaint is they are so busy it will still be 8 days to come back and put the part in. It would be a five star rating if the wait was not so long.

Because we live on a rural area there were no repair shops under contract with Choice. We used the reimbursement option which went pretty smoothly. The only snafu was that initial settlement offer was low. We were able to get that taken care of with a couple phone calls and the provision on more information.

Good customer service but when I paid the $85, I did not receive a receipt. I was a little concerned. Otherwise, he was kind and efficient when he was servicing my stove. I didn’t get his name but he was professional and did all he could to repair the stove top before he finally said he would try to find the part if not, he would let the company know. I still have not received the receipt for the 85 dollars.

When I called to file a claim, the service was prompt and fast. I didn’t have to wait for a service specialist. They took care of my needs. I’m glad I’m insured through Home Choice Warranty. I would recommend their service. You will be pleased.

My washer would make screaming sounds and banging sounds when it would go into spin cycle. It would also walk across my washroom. The service man Gary was very informative and polite. He fixed the problem in minutes. Very glad to have my washer working like brand new!

Washer is making loud noses when in spin cycle. Repairman come out. Told me the drum and gears are breaking down and will need to be replaced. Then I got the email from CHM that states no repairs are needed at this time???? WHAT!!!! The washer is breaking and just because it is working for now, it won't work for long and it should be fixed before it is totally broken.... Very upset with the outcome of my claim... I sent 75.00 for a repair man to stand at my washer and listen to it go into spin cycle to hear the noise. Not one tool was put on the washer, he was here less than 15 min.

I am being charge by the company that came to repair the unit $285. Why did he get permission to repair the unit and you then you deny my claim. Something is wrong here. I don’t feel I should pay and I am not paying.

My inside sales person was with Archie ** on morning of 3/2/2021. He proceeded to informs me of Choice Home Warranty (CHW) and was effective enough for me to sign up during our initial conversation. One outstanding reason why I signed up was that under my Total Plan coverage, CHW will cover up to $3000.00 for each line item either for repair or replacement. Just sign in with your program and therefore I have no service comments. However, I have not received my contract via email and when will I receive my hard copy contract. Thanking you in advance for both request.

Had problem with my Samsung washing machine. Had maintenance company come out 3 times to correct problem and still did not correct the situation. I am very pleased with with the decision in getting a new company to solve my problem. Thank you so much.

Pleased with call and way men talked to me. I have hearing trouble. He slowed down for me to hear. At age 73 I'm slow and have a hard time with writing and hearing. Thank you for the way you try to get me help with my house.

I just think if they come out to look at a problem at a house, they should solve the problem the same day, not go back and see if Choice Home Warranty is going to pay for the repair, so how much longer is it going to take to get the problem fixed????

The locksmith was communicative prior to the appointment, confirming appt time a few hours prior to the appt. He was on time, and as he worked, he noted there were missing strike plates in the doorframe, which was not secure. He added them during his visit for a small additional charge and I am grateful for his noticing that, as well as telling me he installed them with long screws to provide the most security possible for me. He was professional, polite, and done in an hour. I would recommend him 100%.

The technician arrived and began work on the machine. He only took a little over an hour. I would definitely have this company to come again to repair my machine. I would want to get Four Needs Appliance (Alan **) to repair my appliance again. The owner or manager was diligent in getting me serviced quickly. This is a first rate company. Thank-you Choice for securing this company. Great choice. Kathryn **

He was very educated on his product and offered different plans at different price points. Also very patient with me. I hope to never have to use it but am very grateful for the protection on our older home.

I have always had very good experience with Choice, either it's for filing a claim or to add a new service. I think they are reasonably priced for the services they offer. I would highly recommend Choice to others. We have used Choice for about 2 years now.***

I called two days in a row. Was told it was exceptionally long line on the phone and leave my number and I would get a call back. I did not get a callback from either call. I then went on the website to try to do it online and although I had received my policy number from Choice. It said it was not the right policy number and I was unable to place the claim.

I have been a long time customer and very upset my request was denied. I have been denied more than resolution. You have increased the monthly payments - tech visit $60. It is better I save the monthly payments and the $60 and do it on my own.

The tech was very pleasant in his demeanor and was prompt in his arrival at the appointed time. He expeditiously found the source of the problem that resulted in my air conditioning not working. He facilitated the repair with the warranty company in a timely manner and the house cooled down nicely.

My experience was very good once I actually was able to speak to your representative. He was very nice, was not condescending and he resolved the issue. I am waiting now for the next email to complete the transaction but I am sure it will be handled according to his resolution.

I would recommend Choice Home Warranty. The Team of two were very knowledgeable and timely in explaining their findings and acted very Professionally. They acted as if my concerns and questions were important and time was given to ensure quality and care for my overall satisfaction.

Electrician was on time, friendly and knowledgeable. Initially they were scheduled to come out on 5 days, I called them and discussed the situation, and they were able to accommodate, and moved the date up for service. Gave feedback regarding the issue we were having and provided us with good tips that could help in the future.

If it was not for Aimee **, I wouldn’t stay with Choice Warranty. She is my only advocate. Dealing with the claims department is always a hassle. They find every way to deny or pay the minimal amount for a claim. They bend and twist their language to benefit the company over the customer. Dealing with Yvette from claims is like dealing with a robot. There is no attempt to be human or to personalize the experience. It is clear she doesn’t like dealing with customers. When filing a claim with Choice Warranty it is going to be a headache and stressful. Even more frustrating is I have recommended Choice Warranty to friends, family, on Next Door app and on Facebook. The only thing saving Choice Warranty is Aimee.

I set up the service call on Saturday night and by Monday afternoon the technicians were at the house. It took about 2 hours to find and fix the issue with our water heater. We saved so much money going through Choice than we would have if we paid out-of-pocket. Really pleased with the service!

The plumber that arrived was early which was great. He seemed knowledgeable and efficient. The only concern was that he did not have all the equipment needed for what could have been a quick and fairly simple task. I would recommend this company in the future.

We had a home warranty from a competitor for several years. Found that the cost kept rising each year, even when we DIDN'T have a claim during the year. Checked with Choice because I had seen that they were constantly highly rated in the home warranty business. Not only did they offer a MUCH better price, but I was able to lock-in that price for 5 years and get a 6th year free! You always hope you won't need to use the warranty, but I'm confident in the results I'll get with Choice, if/when I do need to make a service claim.

The tech that came out was amazing. He showed up early for our appointment and was gave me a lot of information in regards to the problem/solution. He made me feel confident that he was getting the job done accurately.

My gas furnace stopped early AM Sunday. CHW made arrangements for a tech. visit ASAP. He discovered a critical part had to be replaced. CHW approved, tech procured part, tech returned & installed part, furnace ran normal again, all on the same day. Amazing Service.

Very few times in my life have I been Impressed to the point of Speechless. I need to let you know a Technician by the name of Aaron **, came to my house to complete a service call that we made in regards to our Pool after the freeze. I was so impress with his Professionalism. He was courteous and kind. From the minute he arrived until the service call was complete he was beyond Amazing. I was so blessed that he came and complete the call. I believe this kind of Professionalism needs to be recognized and I pray he is rewarded. So if you get a chance, Please Thank him as I already did but Wow!! Exceptional service and Professionalism like I have never experienced before. Thank you for an Opportunity to express my Gratitude for this Amazing person. Sincerely Melissa **

It took over 48 hours to get a service appointment. This is unacceptable. This was the 2nd time I had to wait like this. Your reimbursement rate sucks, no one I talked to would accept it and I will not make up the d.

It was a good experience with the plumbing company. They fix the problem immediately and accurately. I would recommend Home Choice Warranty for the homeowners for peace of mind. It saves time and money. There was no hot water on my shower and after calling choice home warranty the problem was solved.

Choice has served my home very well. The older I get the more I appreciate this kind of coverage. Our home is 20 years old, well maintained and Choice has help in this effort. In the last three years we have had three events that Choice has managed for up. All but one has been a great experience and Choice is helping to correct this one.

The response from the support team was very good but the supplier do not demonstrate flexibility on working weekends. People have work responsibilities and need suppliers to work on weekends. I would encourage Choice to find suppliers that can work on weekends.

He was polite, on time, competent, explained everything to me, clear on next steps... What more could you ask !?!? Great experience all around! I will highly recommend CHW and my technician. He provide confidence that my appliance will be in working order soon.

The technician you sent to repair my garbage disposal was very efficient and ended up having to replace my broken disposal. He did the job well and left everything clean and tidy. He also called to schedule my appointment and arrived when he said he would be there. I was very pleased with the whole experience.

Tech was knowledgeable, professional and safety conscious. He was very courteous and respectful of our property and hygienic. He ordered the parts we needed in the spot and scheduled the follow up spot to replace the panel on our fridge. I would definitely recommend him.

I called CHW on a Saturday when my garage door opener failed to open. I would provide it with a claim number and within 4 hours a tech called me and came to my house to look at my opener. He diagnosed it and put in a request for a replacement. On Sunday morning the tech called me and said that my claim had been approved and that he could install my garage door opener that day. The standard replacement was very basic and so for security reasons I paid extra to for an upgrade opener. I am very pleased overall with how quickly my garage door opener claim was resolved. This was my first time using my Choice Home Warranty.

David ** with Fix It did this work for me. He was very accommodating and as I was going to be moving, he got the parts he needed quickly and got the job done before he had thought he could! Very efficient and professional! I would strongly recommend him!

I completed online request to have a technician look at my air/heating system. Technician was assigned, rescheduled and came 2 days early. He assessed the problem, notified Choice of needed repairs. Choice authorized parts to be ordered within 24 hours. Currently waiting for part to arrive. Awesome job Choice Warranty. Thank you. Hb

Original appointment was delayed for days due to the extreme weather conditions. The assigned repairman called and came to begin the repair earlier than expected - on his own initiative. He was very knowledgeable and explained each step and problem and the necessity of having to find and install several parts on an older machine, if they could be found. I was pleased with your judgment of offering cash (purchase price less depreciation). While I would've Loved a new machine installed, I am very satisfied with the honesty and ability of the repair effort and outcome toward replacement.

After I called for my n e-mail stating that you could not find a rep in my area. I waited for a week or so then got a call from RH Home Services in Loch Haven. He scheduled me for Tuesday about noon. I did not hear from him all that day. Wed my doorbell rang and it was him. He thought he had called me on Tues but he did not. He was very personable and interested in my problem. He could not find any trouble with my DW and said to call if the problem happened again. Then he left.

So very professional and patient. Never rushed me and made sure that I got all the discounts that were available. Ms ** is very knowledgeable about the service she is selling. Very pleased with the choice I made Thanks Ms **.

The plumber that came out was friendly, professional and did a good job. It took quite a few days to get someone out but it was during the snowstorm. The email system through Choice is very easy to use and you get feedback quickly. I'm finished with this review.

Service was fast and friendly, my salesperson was professional and courteous, she handle two of my properties and was great each time. I was informed about a referral discount that I was totally unaware of at the time. I have successfully referred another client and hope they have the wonderful experience that I just shared.

Technician was very helpful and answered all my questions. Technician was on time and very respectful. He called me to let me know he was 15 minutes away. He was a very thorough knowledge of my system. He said it was better to be sure that my system had no other issues.

We asked Degree Air conditioning and Heating to do a routine spring service as they have every spring and fall. When they found some problems and I called Choice Home Warranty to see if these repairs were a covered repairs and they said yes and I asked that Degree be the service that does the work and was told yes and then was contacted by another company which I called and canceled and they said they would cancel as well.

The technician that came to our house to both diagnose and later repair was very professional. Today, for the repair, we talked a bit about replacement possibilities and he provided information we'll definitely take into consideration. He even took care of the water line that wasn't tightened as it should have been.

The repairman was efficient and fixed my washer on the spot. I was very please with his service. I am very please with Choice warranty service. Thanks so much for your service. I will recommend Choice Warranty to my family and friends.

I have been very happy with Home Choice Warranty. They always answer the phone very quickly and are also friendly and helpful. They also have been fair with all my claims up to this date. I recommend them to anyone who owns a home. You just never know when something will happen and they give you a peace of mind that it will be taken care of. Thanks Home Choice Warranty.

Heat would not come on, and it was very cold in Texas, called on a Monday Tech was there the next day and fixed the problem, warm again! Tech was very professional and thorough. I would recommend this service for prompt repair.

The person that helped to set up a new policy was professional and very informative. In all it was good experience. Everything listed that will be covered gives a sense of comfort knowing it will be fixed when problem arises. I'm disabled and have a limited income.

Our claim was denied due to a miscommunication with the tech. A case manager has not yet been assigned and we are currently without hot water. This should have been a great experience and it’s turning into a nightmare. All that was required is a fuse. I can’t begin to express how disappointed and frustrated we are with this first-time experience. We had heard so many good things about your services but now are second guessing if we made a big mistake by choosing you. Please help ASAP... We have children in the house. Thank you.

Choice Home Warranty has been like a comfortable blanket around us. This service will take care of almost all of the normal headaches in life. For a one time deductible of $45. They send a technician to diagnose the problem and if it can be fixed, or needs to be replaced. $45 fixes it. Or Choice sends a check for the value of your used water heater, stove, washer or dryer, plumbing etc. Way to go Choice!!

When I first noticed my refrigerator wasn't working call in about 2 a.m. Nobody would answer the phone so I had to wait till the following day which was Sunday and I'm still on standby. Haven't heard from repairman as of yet

I had Choice for 3 years! What is advertised on all media is absolutely not what is really the conditions...that are used By Choice to avoid payments. Once a claim is made.... that is when one realizes one has bought into really a no warranty policy. My air conditioner claim was the most stressful and frustrating thing I had experienced ever. Every excuse was used to not pay....plus The exact same person with Choice always told me he was the final word no matter how many times or who else I tried to talk to. He actually laughed at me and was extremely rude.

I had an appointment this morning for 8:00am and the plumber didn’t show up or called. I called him and he told me he was changing out a hot water heater for a customer. I am truly disappointed in Choice Home selection of people for their company.

The technician was good. Your response and not honoring the agreement is not good. On Friday the tech submitted and you responded saying fixtures were not covered. I renewed my coverage on 2/19/21 and downloaded the coverage and yes, it is. So either read my coverage or refund my payment please. Very unhappy and have heard from others this is how you all operate. Have had good experiences so far, this was not a good one. Sent response and waiting for you all to respond.

I have issues with when I report something and they take several days sometimes a week to get someone out to my house. When I call someone else out they do not want to cover the charges is the work is done even if it is an emergency. I was without heat for several months during the coldest part of the year and they sent out a company that did not know what they were doing.

CHW offered me a replacement for my cookstove needing repair. I haven’t received the check yet but so far I’m very pleased with CHW. I hope response time is speedy which will determine my satisfaction. This is my first experience with CHW and I’m deciding between CHW and AHS.

I started on my current house with Choice in 2018. They have been fantastic. I always get a repairperson in their allotted time frame; repair people are always timely, courteous, knowledgeable in their field and take the time to explain what they had to fix.

Website did not allow me to make a claim. Had to call in to make a claim. Had issues with pool pump not working and leaking and shut off the power in the fuse box. Rep was outstanding, polite and fast.

CHW was quick to schedule a technician when we had problems with our well. We purchased this optional coverage and they approved the repair quickly and the technician repaired it the day they came out. Thank you CHW. We need some additional things for the well, but we are assured that CHW will get it approved quickly and the repair scheduled.

Waited 3 hours and no call back. I needed to ask a question of a claims person. That is the problem. My past experience they wanted me to get a service person myself. So I want to do this now because mountain wells need a Local tech who knows the well and the area.

Had an easy and great experience. Called to make a claim. They set my appointment for the next day. Great experience with the technician. He called before the appointment and asked to come early which was great. Fixed our issues in timely manner.

Appreciate the excellent website. All questions and concerns were clearly addressed. Looking forward to excellent service if needed. No issues. No concerns. No unanswered questions. Contract is very clear. Appreciate one month free service and competitive rates. Service fee is a little higher than advertised.

Great response time, good service with the issues I've had. Have had a couple of calls and every time the issue has been resolved. All service people have been professional, following covid rules and very respectful when they come in.

Initially I was assigned a company that pushed my appointment to a week later without letting me know. Then did not show or communicate why. I asked for a new company and the technician that came out was prompt, respectful, professional and knew what he was doing. He ordered the parts and will be coming back out to complete the job.

We recently joined Choice Home Warranty services. We had a good overall experience of submitting a request, getting technician assigned, customer service, etc. The experience was pleasant and effort seem less. Assigned technician also seemed helpful and interested in resolving the issue quickly. Thanks.

Our air conditioner/heater gave out either Thursday 2/25 or Friday 2/26. I went to turn on my air conditioner on Saturday and it would not come on. We check the fuses and batteries in the thermostat and nothing; no blower. Just nothing.

Paid the person sent to me by Choice warranty. He then informed me that duct needed to be repaired and he billed me 242.00 for repair. I took a 5 year plan from choice warranty and my mother took one for her property separately. I submitted the bill to choice warranty and was told it wasn't covered under my plan. I took this coverage to protect my appliances and felt that choice warranty should have covered this problem.

The few times I have called to have things served, it was a waste of time. My “total care warranty” didn’t cover much. Waste of money! What is the point of having coverage if it doesn’t cover anything???. I needed a a hot water replaced and it covered NOTHING! My garage door was having issues and, again, my total care warranty didn’t cover it. I will not be renewing my coverage with Choice.

It's a good policy for appliances, but you need to read contract details carefully about maintenance requirements, exclusions (there are more than you could imagine), and what they consider 'designer appliances' that they don't cover. Some are legit, but others like 'Jenn-Air' are really questionable. This designer exclusion also has a very concerning ETC on that clause.

In August 2020, Choice Warranty was called upon by contract to replace a combination gas & air conditioner unit that was broken on the roof of my home. To my knowledge, the work was completed to the satisfaction of the assigned contractor. However, in October 2020, when I attempted several times to use the gas heat, cold air was all that was coming from the vents on the second floor from which the gas heat usually emanated. I continuously used my electric heat which comes from a basement furnace.

I was very happy with the service that was done, thanks for Max service, he was very courteous and very professional, he can work for me anytime, knew his job, took the time to explain everything to me and I am thankful.