Choice Home Warranty Reviews

Countryside Appliance Repair accepted our job for the claim that was submitted and I couldn't be happier! They were fast, extremely efficient and professional. Their level of professionalism is hard to find in dealing with stressful situation nowadays. They communicated well and were able to work my appointment in ahead of schedule.

The technician was excellent and knew what he was doing. My complaint is with how this was handled by Choice, which was pathetic. My rating would only be a "1". The reason, is based on this dishwasher was reported to your company on 25 January and has been out of service until yesterday. I have gone round and around on this with your company and only received excuses. A technician was assigned and he diagnosed the problem as needing a pump and motor. He based this on just hearing the dishwasher running. You all have the date and times when this technician came out, but you had issues with him on what he said was wrong with the dishwasher. It took almost another month to finally get another technician here, which he was able to solve the problem and got the dishwasher working the way it should work.

I am very dissatisfied with the service I received from Choice Home Warranty regarding my central air conditioning unit. I specifically bought this warranty after speaking with your sales department about my aged unit and what coverage would be available if it needed to be replaced. I was assured I had replacement value coverage. My AC stopped working last year because it was losing Freon. I had it repaired and here we are again with no Freon.

I was very pleased with the young man. He was polite and knew what he was doing. He came in my home, put on shoe covers and went straight to work. The process didn’t take long at all for him to see what the problem was and he corrected it immediately. I’d use the company again if needed.

We don't have enough repair technicians in Wickenburg. Have called our local people and they cant come for 2 month. With this plan they have sent technicians from Surprise. Thank you. It has been a great plan. I renewed again for the 3rd year.

I am grateful to have this service. It has paid for itself pretty much every year we have had it. It gives us a peace of mind that I can make a call and usually within a day we have a response. Thank you.

Repair was denied due to corrosion on the damaged part. Tech advised corrosion had nothing to do with damaging the part. This company will find any way possible to deny your claim and not pay for repairs. They should be sued for false advertising and failure to provide promised services.

Tom, from Lancelot was Excellent, kind, courteous, knowledgeable, customer focused. I truly appreciate his expertise. Also, I had Right Way HVAC comes in to service Air conditioner. They too, were Excellent!! I would highly recommend both contractors...Thank you for your service.

He did a great job! He was very friendly and efficient. He gave very thorough explanations on what he was doing and on his findings. I would recommend this tech to friends and family. And I would definitely use this technician again for my own family. He was able to squeeze us in a day earlier than our original appointment. Arrived at the time he said he would.

The technician was very knowledgeable, Professional and prompt. He arrived on time and wasted no time. I do not have more to say. I would definitely recommend him to all my friends and people around my neighborhood for any type of job related to garage doors.

Mr. ** was friendly and professional! He arrived to my home on time and he was efficient. He asked questions to me versus making assumptions. I very much appreciated that. I recommend him to other customers. Thank you for hiring his company.

Happy with response and the technician. We found the technical to be responsible and desired to perform an excellent job. Your company responded quickly to accommodate our needs. We found that the process was simple online. We will gladly recommend your company to our friend and family.

Very pleased with technician. Very helpful. glad he could fix dryer for us the same day. Thank you Charles. Thank you very much for doing a fine job. Answered all our questions. Stayed around to make sure the dryer worked for us. Thank you again.

Got a decent price with decent discounts and lifetime rates. I just signed up and have to wait 30 days for coverage to begin and I have new appliances, so I'll see how it goes when something does finally break. So far, I am satisfied.

Jeremiah did a great job repairing our waterline to our toilet. He was courteous and polite; very helpful!! He showed my wife where the water shutoff was located for our home. He arrived at our home at the appropriate time.

Technician arrived on time, was very personable and knowledgeable. No wasted time. Questioned us as to what the issue is. Listened actively. Performed the checks, and rendered his diagnosis as to what is causing the issue. Informed us of next step. Very comfortable to talk with.

Filing a claim was very easy online. The response was fast and Approval was quick and favorable.. A + in my opinion. I would recommend Choice Home Warranty to all my friends. Co-workers and family. They are the best company that I have ever used. The technicians was professional and knowledgeable.

The technician was courteous polite and efficient. Explained the problem and gave estimate on how long it would take. I have the appointment for Friday so he estimated correctly. A great job getting the right co out for the job.

The technician, Brad, from 24 Hour Heating and Air Conditioning was quick and efficient. My usual HVAC company tech told me a bold lie about my system, so this technician saved me money. I will be changing my maintenance company to the new company who saved me time and money.

After years of being a client with Choice, I feel like they have failed me. My family is now without AC because of the repairs not being covered under our warranty. In which we have the Total Plan and pay monthly for this service. In all of our years with this company, we have only had to use them one other time. This is not fair to me not my family to have to suffer without air because we were told that the condenser and coil was not covered. We are barely working, due to Covid, but still never missed a payment with your company. I am very disappointed. The Technician was also upset that the parts and service was not covered. He felt bad for having to tell me. Now we and our pet are suffering in the heat with no way to get this repaired. We really feel like your company has failed us.

I like the process and the product. I'll reserve further comments when and if I make a claim. The sales team was polite and helpful. Having the product allows me to worry less about what a problem may cost for repair.

Fred with Expert Air and Heat fixed our AC unit and explained the problem to us. This is his second visit to our house. The first time he replaced the fan motor in our heating unit. He is gracious, knowledgeable, and prompt. Choice Home Warranty is a good company overall. However I wish they would explain more about what's actually covered. Our water heater tank began leaking and they would not cover it. I had to read the disclaimers and exclusions carefully. After that, I don't know exactly what part of the water heater they DO cover.

Myles ** really did a wonderful job at getting me great discounts and explaining to me all of the facets of the warranty. He also took the time to answer all questions and was genuinely nice about repeating himself if I didn't quite get it the first time. I feel confident in my choice of home warranty because of him. Thank you!

I signed up but the salesperson got mad when I wouldn’t pay for a year and chose payments. I had to call back to make sure I was signed up. I hope I didn’t mess up. I still don’t have a contract to make sure I’m covered.

Choice Mortgage sent out professional men to take care of my Daughter's appliances. They came in and completed the job professionally. They were proficient and did a great job. I asked my daughter the name of the company because I was very impressed. I got the plan.

Unfortunately, my washer broke. I was not as depressed because I purchased Choice Home Warranty. I submitted my claim, and repair person deemed the unit lost. Choice advertised, "We will replace your unit." Unfortunately, the amount they allocated to us, does not cover the cost of purchase of the lowest brand at the same size and capacity. Choice issued a buy out option, which is buried in their contract with no numerical or percentage. They calculate the cost. False advertisement with this product, buyer beware.

I just renewed my Choice Home Warranty and when I did I added my primary residence I asked to have two separate charges only one per month, as I see the person taking my order couldn't follow instructions. My renewal isn't due for a couple of months and I wanted to renew it next month. That is the one that is messed up. I hope that's all that get messed up.

Three days back I paid $1000 to renew my policy. Actually I by accident thought my policy has expired but I was still covered until Aug 20 of this year. Agent didn't tell me that I am covered 'til Aug 20th. I had called to cancel.

The person I spoke to was excellent, polite and professional. She did an excellent job taking down all my information and how the process would work. I immediately received the Follow up email she told me to expect and looking forward to my claim being processed.

Your sales rep would not listen to my requests as to what I wanted to purchase. He continued to tell me what he wanted after I had specifically told him I only wanted a 1 year plan but, he wouldn't stop telling me to listen to him. I will never recommend your company or your plans to my friends. I don't appreciate relentless sales tactics.

Ms. ** spent a lot of time. Explaining plans options and discounts. Answered every question and if you do everything you claim I am totally satisfied. If all is what you claim I most likely made the best buy in my life and wish I had done this years ago.

I was pleased to contact the number one rated Home Warranty company and to encounter such kind professional representatives as I learned about coverages offered and pricing options. I am a new customer, and if I ever need a service call, I am confident that I will be well taken care of.

The repairman was very prompt and courteous when he arrived and explained what was wrong with the refrigerator. He did not have to do much for the refrigerator and unclogged the dishwasher and said now we need a plumber. Not happy to have to pay another fee.

Very good customer service and very reliable, friendly and kind. I have told my friends about this and I would I would highly recommend this company. I only wish after paying to join up with Choice Warranty I did not have to pay the person $65.00 that's coming to my house for the repair.

After reaching out to Choice Home Warranty via a "deal" offered through my employer, I purchased a warranty. I feel that it was a very good deal and am hopeful that the service will be as good as promised. My problem is, now I am getting numerous e-mails PER HOUR from various different salespeople trying to get me to sign a deal. This alone would have turned me off if I hadn't already purchased. If I had waited one day, I definitely would NEVER have gone with this company. I am still hopeful, but just know that once you give them your e-mail address you are going to receive so many e-mails. You are going to miss that important one that just may come through.

The plumber was very nice and did the job to my satisfaction. However he did not wear a mask. All of your servicemen should wear a mask. Also I feel your company should have paid for a new toilet but you did not agree to do so because I had rust and corrosion. I am not pleased with that outcome.

Damion called me seconds after I submitted my info online and allowed me time to digest the offer, compare it to my current home warranty and was gracious when I put him off twice due to timing and my availability. He explained everything concisely, answered all my questions and made some great offers to extend my time and savings with Choice. Good overall experience and great working with a true professional in Damion.

We had to have the disposal replaced. I had quite a mess under the sink prior to calling Choice. Frankie was sent out to take care of this & he did a FANTASTIC job!!!! Very knowledgeable & answered all questions that I had.

Donald was very professional; Covid guidelines were followed; Answered questions appropriately; appeared knowledgeable. Explained the process of approval, ordering parts, possible timeline for repairs. Stated would call me with update on repair scheduling, to expect at least 2 weeks, as part will need to be ordered. Overall good experience.

Technician arrived on time, was pleasant and efficient. He examined our dishwasher thoroughly, but could not find a leak. He explained that we could call back at no charge within 90 days, if the dishwasher leaked again. He also showed us the most common areas for leaks and how to watch and check for them. We appreciated the education, as well as the service.

I filed a claim on Easter Sunday evening that my microwave was broken. I got an email Monday morning 7am that someone would be here between 8 and 10 am Monday. He was here, fixed it and gone by 11am. WOW AWESOME. Thank you.

The customer service was very helpful to my answer. It will be my pleasure having you guys coming over to services my home. I look forward see this company doing a great job in my home and giving my home a great smile in and out.

Was very helpful and arranged for an appointment. Very polite and nice. He explained what the process was and the timeline and when. To expect the phone call for the appointment. Thank you for having such a very nice person working for you.

Personnel taking and submitting my first claim was very helpful, friendly, and knowledgeable. Explained what to expect for the process. I just hope the repair person is half as helpful and nice as your contract customer service area. Hoping that this pleasant experience continues throughout my service contract and renewals.

Young & Sons' Tech Ryan was prompt and knowledgeable. He explained options and showed me some photos of work he had done. I would use them for my plumbing needs outside of my plan. The office called a few times to keep me updated on time frame. The young lady that called was very pleasant.

We have had nothing but problems with getting service techs out for our plumbing issues until this last tech we had who was awesome. With that said we were having leaks in our faucets and hot water tank, now it seems that it is our house pressure valve that has gone bad and Choice is refusing to take care of any of it. I can understand that the pressure valve is not covered because of a clause, but it is suppose to cover all the plumbing system. We have had them over a year now and this issue just popped up and they are refusing to cover anything. My recommendation would be to use another service company. I chose choice originally because they seemed to take better care of their clients.

Our appliance repair technician was very clean, courteous, friendly, and he knew his job very well. He even put booties on his shoes (which I truly appreciated). He did everything he could to make sure that the job he came to do, got done with the absolute best outcome. Which he certainly did. I am a retired contractor and I have been in the service industry most of my life. I'd love to have had a whole crew of service technicians like the one that came to our home.

Yes! Great service. Thank you. When I call Choice Warranty about my stove it was no hassle. The claim was done fast. I thought I would have to wait a long time but within an hour they set up with a technician to come out to fix my stove.

While my overall experience was satisfactory especially with the technician who performed the repairs, your on the phone service when I called in left much to be desired. I tried to tell your phone representative that 2 separate companies had been dispatched and he refused to listen to me or even let me talk. I asked for a supervisor call back and never received one at all after 2 requests to let your company know what happened.

The guys were professional and did a great job..The only issue I have is they didn’t clean up all the stuff they left behind. It was plastic parts or something they left all over the floor. Overall they did good.

The technician that came to check the pump I give an excellent rating. As far as Choice warranty, I could have sworn when I first requested my account that it had my pool added to it. The last two problems I have opened up work orders for have both been denied. It seems like CHW always looks for a way to "NOT" cover problems but never have a problem with billing me every month. Wondering why I should even keep the service anymore.

Wes did a great job. He was very efficient, polite and did a wonderful job. He quickly diagnosed the problem and was able to fix it to our satisfaction. My husband and I were very pleased with the easiness of the entire process. From getting in touch with Wes and his prompt arrival, it was a very smooth process. We would highly recommend him and this company to others.

I turned in a claim on March 21st for a clothes washer repair. Through no fault of CHW I had to get a second appointment with a different company due to the first one completely dropping the ball. The tech was in our house for maybe 5 minutes and said unit needed replacement. I was offered about a third of my replacement cost in Lowe's gift cards. I turned it down and was assigned a case manager. Got an email stating within 24 hours I would be contacted. Over 3 days later I finally got a call back to schedule an appointment to discuss claim. I asked to just handle it then which thankfully she agreed to. Unfortunately the outcome was still subpar. They increased my offer for replacement about $140 but still wasn't half of a comparable replacement. It is now April 8th and I still have not received a check. As much as I pay for the 3 different policies I have with CHW I feel cheated.

Stephen was on time and very helpful in explaining what was completed. He did the job quickly and was very professional. He was able to communicate over phone and text, which was very convenient. Overall, I would recommend him to my friends.

Did appointment online, got fast appointment with a plumber. It took 2 days. However, it was Easter and booked call on Saturday. They came on Monday. He had the part on his truck/van. Had it replaced the same day. Not always the norm, but he was excellent, polite, and checked over everything he did. Now this is the type of service that will keep me as a customer.

Perform very well job done. Contractor showed up on time. Fix the problem the first time. Very clean and neat. Would definitely use this plumber again. This was the first time using the warranty and I hope I don’t have to use it again but if I do I know they’ll do a good job.

My first experience I felt like Choice assumed I was being dishonest. But choice found a way to keep me for couple more months. I didn’t have a great start with choice but my second claim was much better experience. Then my dishwasher broke and I thought I would try again. Thank you.

Daniel was on time, polite, efficient professional. He solved all my electrical problems. I would recommend him to anyone with electrical problems. Your company should give him a raise. He has given me peace of mind regarding my electrical system. Thank you Daniel. Continue on, you are an asset to Choice Home Warranty.

George from S&G Appliance was on point. He knew exactly what to look for and was in & out within 45 minutes. He was courteous and professional. Highly recommend this business for your appliance repairs. He even made it a few days earlier than originally scheduled,.

The technician you sent was great, on time, polite, personable, knew immediately what the problem was. He could not resolve the problem because the manufacture of my dryer no longer makes the part. My dissatisfaction with CHW is from past experience. This time CHW wants me to take a survey BEFORE they resolve the problem. At this time I have no idea what CHW will do to bring value to my policy.

A claim submitted for leaking garbage disposal was denied. The reason for denial was “improper installation.” I have the Choice Ultimate coverage plan which covers improper installation. According to the contract sent to me, enhanced coverage in the Ultimate Protection includes... “correct an improper installation/repair/modification of a system or appliance...” Claim should have been covered. Now I have to call another plumber on my own to fix an issue which is specifically covered by the home warranty package I already purchased.

I was told that I have to take out a yearly plan rather than the monthly one which I was currently using. This is not acceptable to be because I can not afford the expense. Now I wish to find another company that will provide me with the same service with monthly payments.

Very kind and polite and explained what he did on each roof leak.

So I have not had to use the service with this house, but did on my last house. Very professional signing me up this time, Malcolm stayed true to his word and I received a great deal. I have his direct ext. if I have any problems, we hope we do not but that is what insurance is for.

We have only had to call them for a dishwasher repair. They had someone out very quickly, very professional We are very happy with this company. Also we spoke with Luke ** tonight. He was so helpful, he answered all our questions and was so helpful and knowledgeable. We will recommend this company to any and everyone we know. Thank you Luke.

I called to inquire if a plumbing problem is covered in my contract. Not only was it covered they opened a claim and by the end of the day I was informed of the company, day and time the technician would be here. All I can say is that I was impressed with their response.

The unit was old and leaking water. The repairman did an excellent repair (Actually Replacement) of the old unit. He arrived within the scheduled time. He also wore a face mask, which I appreciated. He also cleaned up the area before he left. Thank you.

Choice Home Warranty is a classic example of the left hand having no clue what the right hand is doing. I submitted a claim for repair of a garbage disposal. Second day I was offered the option to contact my own repair service. The technician submitted the diagnoses as required by CHW. I was told the request would be submitted to CHW technicians. Third day I called for an update. I was told the request would not be considered until I offered proof of payment for a repair done in Oct. 2021. A repair CHW did not authorize, nor reimburse. I asked to speak with a supervisor. I was told someone would get back to me "within 24 hours."

I am very pleased with the entire process. I called in the claim and received a confirmed appointment within 30 minutes. The technician arrived when he said he would, but did not have the part. He left, got the part and came back, installed the part and our AC is now cooling. This is my first claim, and I am very pleased.

The repairman was efficient, quick and polite. They came out in a very short timeline. I only had to pay my deductible. I appreciate the way he was honest. We had a great conversation. He remembered me from 2 years ago.

The contractor was timely did was able to repair both running toilets. He also explained that it was due to hard water. He also cleared my 2 faucets (not included in my initial request) so the water flowed better. Excellent work!!!

It took a little longer than expected to complete the repairs on my AC unit. LaShawda, the tech from Timeline, was very kind, personable and professional. She was knowledgeable and sincerely concerned about my situation. She rescheduled her repair efforts to ensure I had heat during some very cold days. Very positive experience.

I highly recommend Simrel Plumbing. We had a scheduling issue but they made sure that a technician was sent for the original appointment time. Problems with my garbage disposal were addressed, the disposal was replaced, and the work was completed efficiently and fast.

I'm a disabled veteran and a senior citizen. I called about rates because I already have a home warranty. The gentleman told me he was giving me a good deal and then I looked online and he charged me 5 dollars more a month and 5 dollars more for the service charge. After him trying to get me to commit to 3 years, I told him I wanted to cancel and he said he couldn't. I understand sales but I'm not happy.

All my drains were closed and backed up. Plumber came out, snakes out sewer and all is good again. Charles was fast and professional. Thanks for your help. Will recommend this service to all my neighbors. Only paid deductible. Glad I had a warranty.

The repair tech, Josh, was prompt, courteous & very professional! He explained clearly was wrong and what needed to be done to fix the problem! I would highly recommend him to anyone! It is so nice to finally see someone that is both courteous and so professional! Hard to find people like him these days!!!

I have a contract for home warranty with Choice Home Warranty. Recently had a garbage disposal stop working and leaking. The plumber submitted photos which looked like rust because of liquids and food that had leaked. They rejected it based on the fact that rust and corrosion are not covered. After washing the unit the dirt and food came off easily with just water. Plumber than re-submitted the form saying it was not rust - he had made a mistake in initial diagnosis. They still rejected.

I have only been with Choice Home Warranty for a month, but I am already impressed. I have had a few things happen and all the techs have been over very quickly and have done great work. I have already recommended choice home warranty to friends and family.

I have a 13 year old A/C unit. I have COVERAGE for A/C systems in my warranty for which I paid 5 years in advance!! Choice is REFUSING to pay for a compressor replacement ($1750). They have made up excuses like a sudden power surge must have caused it to go bad...PROVE IT! They claim "dirty systems" WRONG! I pay for semi-annual system checks on my units and they are CLEAN and had always been in good working order. This is NORMAL WEAR AND TEAR for a 13 year old unit! I am reporting to the BBB and attempting to get them removed from the Abenity Perks program and let's not forget any online review I can do to advertise this scam program.

I spoke with Jason about my warranty and told him all my worries and he addresses them all so when we were finished all my questions were answered, also before I decided, but I was still hesitant about the price, he lowered it somewhere I felt comfortable making my decision.

Wow, very quick on filing a claim. Spent less than five minutes on phone. Asking pertinent questions regarding claim on dishwasher. Explained how the process would be handled and to call back if there were any questions or concerns. Very positive experience!

The Repairman, Michael, was really good! He was Timely, polite, professional, & completed work accurately. I would recommend the company as well as this particular repairman for any air conditioning repair items.

It is a great day today, knowing that I secured my home with with a Choice Home Warranty! Rep: Jason did a great job with providing me all the information, and benefit of what the Choice Home Warranty has to offer!

The first time using Choice. Major problems. I was told they did not cover the plumbing problem that I am paying coverage I was told they did cover outside plumbing issues. I told her it was an inside problem I was attempting to get cover. The outside issue I got that part, but the inside was denied. Customer Service Representative SUCKED. The girl had a bad attitude. I requested a manager and she refuse. Told me to submit another claim, I ask, "Why so you can get another fee?"

I was given misleading information about the billing process and was charged every month for something I was advised was a yearly charge. They will not correct it and have placed the blame on me for not understanding something they mislead me on.

Had to wait over 2 days to receive service company. Once the service company arrived (Maranatha Kool co.) they provided great service. The time I made the claim and the time I received service took too long. Maybe you could allow customers to contact your list of service providers along with you sending out a work order to be picked up by one of your providers.

From just talking to the representative; gave me peace of mind. I am waiting for the technician to follow up. This is all I have to say. More will be added after everything has been taken care of. Keep up the good work.

Service technician showed up on the same day I made the claim. He actually showed up before the scheduled appointment and that worked out better for me. The technician was very professional and I was very pleased with the service.

My current home warranty was going to expire soon and the renewal was going to be much higher. Joining Choice was so very easy and they helped me save significant amount of money. I am so glad I switched to Choice Home Warranty.

Service was timely. But the technician thought my unit (a gas range) needed to be replaced and CHW only gave me $338 to replace it in the form of a Lowe's gift card while the cheapest unit I could find was 439. So I had to pay 101 out of pocket, plus tax.

Put in a claim for a small leak @ around 4:30pm for my townhome. Must say I was surprised to hear that the vendor was schedule for the following day to fix the issues. Thanks again for the fast service.

Malcolm made it so easy to sign up for my home warranty! He was friendly and helpful and answered all my questions! I have heard great things about Choice Home Warranty so I’m excited to have them as my home warranty provider.

When I requested service online the form said we were eligible for a free service call. The tech that came out still demanded $65 service call fee. I call Choice, even took a screen shot, but the agent refused to acknowledge the free service call. I asked to speak with his manager and after 48 hrs still waiting...Would not recommend you guys.

Technician was very good and professional. He wore his mask at all times as well as boot covers. Quick and prompt service from both Choice and the plumbing service company's. Kept updated with changes on both email as well as text.

CHW did not cover the parts replaced in the refrigerator. It was a $ 85 dollars bill!! The second claim for plumbing services was scheduled for 10 days after the claim. CHM agent told me that there was not any technician available in my area. I found one after the first call to the Angie's List and I paid for the repair. So far, I don't really see the benefit of paying for this contract with CHW

Obtaining a new contract with Choice home warranty was easy as 123.... The person who assisted me was kind and courteous and answered all my questions. Thank you ???? Now I have some peace of mind knowing that my home is covered.

The gentleman that came to my home was very knowledgeable and fixed my outlet. He also fixed my dishwasher with no tools and showed me what to do if it happens again. I explain to him that I had a claim in for my dishwasher and all he did was clear the codes and got all the soap out. I would recommend him again. Thank you.

If you looking for home warranty Choice is the best. Technicians are professional and friendly. I make best decisions to pick Choice as my home warranty company. I strongly recommend Choice Home Warranty to everyone. You will never regret. They assigned technicians in 4 hrs.

Yes, we got our new kitchen faucet put in. No, you did not pay for the necessary replacement. Since we could not drink the water from that old faucet due to black particles coming from it and it could not be repaired, our insurance should have covered that malfunction. Not happy about that. We will probably drop our coverage with you after this contract runs out.

The wrong tech and I still had to pay for it. That was unfair to me. I needed a shower enclosure person and I sent a plumber. Now I still need a shower enclosure person and I am searching the net for one

Young ** provided excellent service showing his skills in his profession fixed and answered all questions. Will be using again the service again. Was not disappointed. Arrived on time. Professional and experienced from the onset, taking into account customer needs

I submitted a claim online and within hours, a plumber was scheduled. I received a text confirming the scheduled appointment AND a text letting me know the technician was on the way. Gator Plumbing arrived on time as scheduled, wore mask and booties, fixed the problem quickly, and was EXTREMELY professional. Thank you for providing quality service!

I washed a couple of dishes and was really frustrated as I had a leak under the sink again and I thought we had resolved the leak under the sink. Same technician came again and definitely got the leak repaired. Was very happy with the results.

We found Michael ** with Allred Electrical Services to be prompt, courteous, effective, and affordable. We will definitely use him again if needed in the future. Having emergency repair needs at a vacation property can be daunting not knowing vendors in your area. We are happy to have found Michael ** for current & future electrical needs.

My sewer line backed up in the basement causing a flood. The claim was answered within the hour, however the appointment was not until 4 days later. I ended up calling another local one who came out in 3 hrs. When purchasing this warranty, there was never a distinction between responding to a claim and establishing an appointment to correct the issue. I was told the response time in my area was 2-4 hours.

The technician was very knowledgeable and friendly. He seem to know what he was doing and did it well without waste any time in doing his job. That is the kind of service everyone should expect from any repair person.

I have had home warranty companies for at least 25 years, Choice Home Warranty is by far the best home warranty company I have ever been with. The people I have been in contact with are very professional and helpful.

Young man from Majestic 2as very nice and polite and fixed problem immediately. I was concerned that evidently warranty appointments are not first scheduled. They are scheduled after regular customers. I called Majestic after you told me appt not till Monday and told them I did not have heat and they got man out sooner.

Rejected my claim based on what seems to be contrary to why I use Choice. Rethinking my subscription. The explanation was my water heater was broken when I filed. Why would I file a claim if it wasn't broken, feels like a scam.

Quick response, high quality service, clear communication. Will be good if the service call fee can be waived. Also better if you can combine multiple tasks in a single claim. Hopefully the contract can cover more items. Good jobs done.

Professional and timely response that addressed the issue sooner than expected. I would Choice to all my friends and family without any doubts. I am happy that choose this company. The reviews that I researched were exactly on point. I look forward to more pleasant and rewarding experiences with the organization in the future.

After being away for a few weeks, I came home and noticed my air conditioner was not operating. I contacted Choice Warranty online and within 2 hrs I had an appointment. The Tech, Luis was timely, professional, and informative. I am thankful I had the warranty otherwise it would have been a much bigger expense!

Technician very knowledgeable and diagnosed problem as electrical shortage in 2 outlets in home. Choice was able to send a technician quickly to my home who inspected electrical outlets since my stove/oven was not working and noted electrical outages. I contacted Choice and put in new claim for electrician. Thank you for sending someone quickly to provide service to my home.

Because I was requesting this company for service, I needed to talk to a Choice Home Warranty representative to start the claim instead of doing it online. I called about 8:30 AM Monday, and after holding for a while was offered the call back option. That DID NOT work. I finally called again around 3 PM and was connected to a representative pretty quickly. They should not offer a call back option, if they are not going to call back. I might have gotten service sooner if my call had been returned. This problem needs to be fixed.

My husband and I wanted information on a Home Warranty plan. My daughter told us about Choice Home Warranty because she uses them. We both have tried American Home Shield before. She told me that she and her husband prefer and like Choice better. So we decided to use Choice. The Rep. that helped us was great. He was very professional and knowledgeable about the service. I would recommend Choice to family and friends.

Would get a better review when we have something go wrong and use your warranty to see how the experience went. Right now we have nothing to go on. Received many annoying phone calls all hours of the day and evening trying to sign me up. We shall see...

My experience has been professional and pleasant. I just renewed my warranty with Adrian **, who was knowledgeable and helpful. My warranty was close to expiring and I had missed it. We travel a lot and I just missed the date. I am happy to have the reminder. I have had not had to have a service call yet, which is a good thing, but am sure that the service will be as good of an experience that I have had so far.

I countered a bad experience with one of your representative ”A young lady". However, I talked with a young man that was very helpful and took care “with patience” with me and solved my problem. I do like your program and have contracted two more years. I need some teaching on reimbursement.

The Technician and his assistant were very polite and focused on fixing my refrigerator appliance. They worked diligently until they were satisfied with their work. They finished their work, cleaned up and left with a smile. So far the refrigerator is working as manufactured. I highly recommend them.

I don’t remember her name, but your rep on the phone today was outstanding. She helped me with a positive attitude and gave me confidence that she could handle my questions. I hope you can see who it was I spoke with.

When a claim is approved it is a joke what is paid for “replacement”. I called Choice knowing it would be denied or at the very least a few dollars and way under what it would cost to replace but I still have the contract that I paid a lot of money for so I called. I have been very disappointed from the very first call after I paid my money. But my contract will end and I will go to another company.

The plumber from Charles Moon Plumbing Services was excellent. Great job. Choice Home Warranty paid for nothing. I paid a year fee for insurance that doesn’t cover needs. Did not cover snaking of drain. Did not cover cleanup. Have insurance and still had to pay.

Repair technician said the compressor and control board had failed. Cost to repair was estimated at $1300. CHW offered a $1200 buy out which I took and purchased a similar unit (cost of $ 2,499 at Lowes). I was told the $1200 check would be mailed to me with an ETA of 2-3 weeks for the check to arrive. I should have the check by April 15. On the receipt of the check, I will be happy with the process.

Very friendly service advisor, prompt and on time, did the work that needed to be done. He fixed the problem that we were having and cleaned up after himself. We were very pleased with his service. We would recommend this home warranty company to anyone searching for the right home warranty.

Disposal replacement, was quick and easy, repair person very professional and helpful! Choice home warranty was helpful and experience was pretty quick In authorizing the work to be completed in a timely period. Happy with the results and can recommend Choice as a good home warranty company.

I called this am, within 15 min I had appointment - he showed up at start of time, efficient, neat and did excellent job. I have used for other issues and can always count on excellent job regardless of issue.

Patton plumbing was notified by CHW to repair some faucets, toilet handle and flanges needing repair. He replaced one bathtub faucet, but was concerned about damage if he replaced 2nd tub faucet. He also told my husband what to get to repair handle on toilet. CHW said it wasn't covered because it had broken, well it's been in there for 13 years, so of course it broke. Husband doesn't know how. 3rd and I'm the most upset about this, CHW won't repair a broken flange from toilet to system. What use is having a warranty if you don't take care of things like this? Plumber was nice, but seemed in hurry.

Came out on schedule.. Found the problem and fixed it in must a couple of minutes since it was merely a wiring issue. Hopefully this will prove to be the answer for our lack of A/C since we would not want to have to pay another service call if this does not fix the problem.

My air handler motor failed late on Good Friday, with the Easter holiday ahead. My wife and I are seniors and sometimes not the best with techno devices, so when the Choice Warranty phone system was closed for Covid-19 concerns and we had to take care of everything online we were a little worried. We waited 2 days for a tech to make an appointment then were advised we could arrange for our own service repair, which we did. The process with approvals and photos, etc. were a little taxing and new to us, but our Tech from Savannah Air Factory was excellent, and finally all is well again. Thank you for your coverage Choice Home Warranty.

I'm giving one star because that's the lowest star available. I am giving this review to hopefully save someone else from purchasing a warranty with this company. Choice Home Warranty has been a huge disappointment. Their TV advertising completely misleading. In my experience, the claims process needs huge improvements. I filed a claim to have my over the range oven microwave fixed last year. After 4 different technicians visited my home, three of them ordered the wrong part and none of them knew how to fix it. It took me a total of five months to finally get a check from Choice Home Warranty to go towards the cost of replacing my over the range oven microwave. After all of the hassle of going back and forth with customer service agents and supervisors, I was finally offered a replacement price that did not completely cover the cost of replacing the microwave. It was a horrible experience.

My experience with Choice hasn’t been good. I’ve had issues with past tickets that I’ve put in and the resolution, or lack thereof. I spoke with Greg, an account manager out of NJ today and he’s restored my faith in Choice by explaining their new policy. I have renewed my policy but only time will tell.

I called for service for my AC & Heating Unit that was making a very loud noise when running like maybe a fan blade was hitting or a bearing had gone out. Choice called for someone to come take a look at the Unit. The responding repairman (which was Rollison HVAC) called immediately and scheduled an appointment for the next morning. He came at the appointed time and it was a bearing in the motor. He replaced the motor and I paid the $65 service charge. I am a happy camper. Choice was great at responding quickly and the serviceman was fast too so that is what we want in a Warranty Company, Right? 5 stars!

Choice plugged me into a wonderful and knowledgeable repair company. No hiccups encountered from initial call to Choice and response from appliance repair. Choice has authorized repair and I am confident of a positive outcome. The repair is delayed while the necessary parts are being purchased by the assigned company. Our repairman was courteous on time and kept us abreast of his comings and goings.

I loved the person I spoke with. He explained everything in detailed and offered so many great savings. I will make sure to tell my friends about this company and how great they are. I feel like my family is protected for sure.

It was a great experience, very fast, thorough. Told me everything about what I was getting and my discount if I purchased the warranty that day. Had a friend recommend Y’all. Awesome experience. Thank you. The coverage was awesome with everything it is covered and I feel safe in my room now and I don’t have to pay out of my pocket a fortune if something does go wrong. I can sleep better now.

I was very happy with the service I received in procuring a home warranty plan with Choice. The representative, Jordan **, was very helpful and quick to respond to my various questions. My experience with other home warranty company representatives was not as positive. They would not provide detail information about the policies I was wanting to purchase. Many didn't get back to me or wanted me to sign up with their company without responding to my questions. I am looking forward to having my home covered by Choice.

JASON just helped me get a much better policy that will give me more benefit coverage. I now am a proud owner of CHOICE’s best protection for my home security. A VIP-SR policy coverage for next six years until NOV 2027. THANK YOU JASON for excellent customer satisfaction!!

Call was well handled. Some trouble by me describing the issue with the toilets. Technician was able to get to the root of the problem. Would use Choice Home Warranty again. Would tell family and friends about my experience. Great!

I filed my first claim and it was denied. I appealed it and talked to someone who explained why it wasn't covered. I didn't want to waste $65 so I asked about my 2nd claim and they said it would be covered but it was denied too. I'm now appealing it.

WE WERE HAPPY THAT YOU FOUND A CONTRACTOR and sent them to our house. We are now waiting to see what you decide on part needed for dishwasher. STAR CONTRACTING CAME AND FOUND PPROBLEM. Now we're just waiting for your decision. This is the first claim I made with your company

Professional, courteous and timely. Couldn't ask for a better technician to come into my home and complete service of my equipment. Maintained Covid-19 protocols and super efficient with maintenance. Highly recommend this technician for any future service. He called because he was in the area, and came a day earlier than scheduled. Respected our home by wearing foot coverings on his shoes. He fixed the issue with our dryer in less than 20 mins and showed us the damaged part and that the dryer was operating the way it's suppose to. A+ across the board for professionalism, speed of service to attention to detail.

The man from NZ Plumbing was courteous, professional and prompt. The only reason I didn’t give it 5 stars is that the first call I got for the appointment, I had a very hard time understanding the operator and not much information was given as to the process.

Yan the technician was expeditious and courteous. My dishwasher will be repaired in two weeks! Honestly this is the quickest service ever with CHW! In the past I had to find my own repair company and did not end up getting fully reimbursed. I will not do that again!

I had prompt service. The repair guy came out earlier than scheduled. Excellent!! The follow-up was good. The part delivery communication was relayed to me promptly. I like the ease of the claim. The repairman for the washer was knowledgeable and explained what the problem was, very detailed. I appreciate the prompt service and good communication.

He was excellent. Definitely recommend him. Very nice man. He called before and gave notice. In fact came before scheduled day because he was in area. Really appreciated that as it was 99 degrees and no air conditioning is not Comfortable. He’s five stars in my book.

Technician was timely, efficient and professional. I would recommend DTY Services LLC. Went exactly as expected: 1 stop to review the work needing to be done. Ordered parts online for pick up, Left to pick up parts and returned about 1 hour later to finish the repair.

The repairman was wonderful! He was kind and did a very fine job of repairing our leak. A wonderful experience! He was on time and got right to work. I would recommend him for sure. His company name is Quick, Fast in a Hurry and it lives up to their reputation.

He was on time. In fact he was slightly early. He wore his mask. He was courteous. Although my microwave was unrepairable due to being old and inability to get replacement parts the technician was helpful and explained the ‘buyout’ procedure to me.

I used CHW many years, their service is good! Very quick respond! My 30 years old Cooktop can’t light up, CHW give me very good refund to buy a new one! Very good company! I would referral to all my friends!

It was extremely easy to call about the problem that was having. The customer service was knowledgeable and got my claim right in. Very Happy. I might have to extend the home warranty and will be looking at your company. Thank you.

When Sam recognized that I had no hot water at all in the house, she took it upon herself to move me up in priority. Instead of the scheduled service call on Wednesday, she called me to see if I was available on the same day (Monday). Outstanding initiative to help a customer. I’ll recommend her to anyone I know in need of similar repairs.

Excellent, On time and very knowledgeable. Would recommend to my friends. Gator Plumbing will be in my address book for plumbing problems in the future. I pray I do not have any more water problems. GREAT GREAT GREAT GREAT.

Dragon Plumbing came out and thought they had it fixed so I paid them and later on that day I put in load of laundry to be washed and when it started to spin out wash water water started coming up out the drain so I had to stop washer and hand wring clothes out then slowly stop and start washer to get water out of washer then ended up having to go to laundromat to do laundry and no one has come back even though I reported that it was not fixed.

Good customer service overall - got same day appointment which was great and Discount AC & Air techs were knowledgeable and friendly. They discussed the issue and explained the work and answered our questions. I appreciated them providing me ETA and keeping me informed before they got there.

Choice Home Warranty had the best price and options for my situation, so that was good. However, the customer service is borderline harassing. When I filled out an initial quote request, I was bombarded by emails, texts and phone calls several times a day and it was overwhelming. That may be good for some, but I didn’t need that much communication, I had done my homework. So if you want more one on one guidance, then this provider is for you.

Awesome service, when I needed them they were on it like a duck on a Junebug. I highly recommend this company. My AC quit working, I called and they got me scheduled quickly. They have very good, polite people when you call. When I made my call it was within the hour I had an appointment for a tech to come out.

I have had to call a few times (locksmith, washer issue and garage door issue) and every time the technicians are knowledgeable, detailed, professional and keep you in the loop. I would get a home warranty next year as well. Look forward to calling you soon!

Excellent. I put in a claim on the evening of Easter Sunday, and within 2 hours you had scheduled a service call for the next morning. The technician was excellent arrived as scheduled and very quickly installed the new disposal. We are very please and the company you sent out was excellent.

He followed up with me regarding my home warranty allowing me time to get my finances together. Being an elderly person to find such customer service is rare these days. Thanks so much Troy. He was ever present in presentation on Home Warranty.

Choice Home Warranty dispatched Top Notch Plumbing whose technician did a fabulous job diagnosing and fixing my water heater within a very short amount of time! We are very happy customers, especially after getting a nice hot shower! Thank you all!!

I was pleased with the technician, he was on time and seemed very knowledgeable. I was surprised that the repair option was so expensive and pleased that there was a replacement option. After I accepted the replacement cost I looked on Lowe’s website and couldn’t find a replacement washer for the allowed amount. I will have to find a used washer.

Choice home warranty is a great company so far. They have been good. Have had any issue with them. The employée are professional and Nice. The staff was very helpful and answer all my needs and told me that someone Will be calling me for the repair.

I am somewhat satisfied with Choice, It just take so long for the technician to get back in touch with the client especially when you need your appliance repaired. I am still waiting on the technician to call me and tell me that my part has came in for my repair and then I have to wait for them to set an appointment to come and repair it. Juanita

I called CHW because our water heater stopped working the night before Easter Day. I was greeted warmly and assured that my claim would be taken care of asap. Emails were sent to me promptly with a technician contact number provided along with an appointment time. The repairman adjusted his schedule to account for a our scheduled doctor appointment. He arrived the next day and was professional and courteous. Luckily the problem was solved quickly without complication. I was very pleased with my first claim experience because we hold three policies with your company and in the past have been disappointed with home warranty companies. I truly hope that any future claims will be given the same response.

At this time I have no complaints. I have received expedited responses on my claims. I was with another home warranty program prior to Choice and I can honestly say that Choice beats out the competition at customer service, response times and qualified technicians.

I realize that this episode occurred just prior to a holiday weekend, however the length of time it took to not contact a technician; then have me contact my own is totally unacceptable. Technicians should be on prioritized list: that is, the technicians should be preselected and contracted to perform services for CHW as top priority. There should be some compensation to me, the customer, for contacting my own technician--maybe 1/2 the service fee. I asked about this situation when discussing my policy with the salesperson, and they stated that there is a standard list of technicians who are called. Didn't think to ask if CHW customers receive top priority on service calls.

We have had Choice Home Warranty for a year and today I filed my second claim. I haven’t gotten this one set up yet but fully expect to get an email any moment with the appointment details. Last time I used it when my garage door was messed up. The technician was at my house that day and did an excellent job!

Your salesman was very professional, courteous and explain your policies to my satisfaction. Yeah I am, I asked what my policy would cover and how it would benefit me at a reasonable cost. He explained the advantage of longer-term policies compared to shorter term policies which gave me a choice that would fit my needs.

How fast, responded back with my appointment!! Great company, great service. I will give you 10 stars definitely plus the technician was very fast and he wear a mask that’s very nice. He came sooner than the time the appointment was made. Thanks again.

I requested a quote from Choice Home Warranty, and wow they were calling me a second later, the associate I spoke to gave me a great deal, I couldn't resist. He answered all my questions. I WILL DEFINITELY RECOMMEND THEM TO MY FRIENDS AND FAMILY.

Terrible company. I recently bought a house and the salesmen are frauds. They had me paying $1150 (allegedly for the year) and I was making monthly payments. When I called to pay the balance off early. The lady said the "Con-Man" only sold me a six month policy.

Very professional and high skilled person came to my house. He fixed the issue in a very short time. I was and am very happy with the good service, and good customer service. Within 24 hours on a Sunday, I got the help I needed. I will stay with Choice Home Warranty.

They will never replace any item! It will only be a third of the cost of replacement! Every-time! You will receive an email stating, "Congratulations we decided to replace your item"! Then they will cut you a check for a third of the price of that item!

Ralph was very patient and knowledgeable of all that Choice Home Warranty offered. He answered all my questions and I had a lot of them lol and made me feel secure with the decision I made to give Choice Home Warranty a try.

right at 30 days total so far of $390. 3rd tech said he would return with better, bigger unit. Been 2 weeks now.

I actually had 2 appointments in the same day. One was for my washing machine and the other was for my garbage disposal. They figured out what part I needed for my washer and they had it in their van. They installed it and my washer was ready to go! As for the garbage disposal, it was determined that I needed a new one, since the one I had was probably from the sixties. I got a brand new one! Not bad for $60.00...

They helped as promised. They were on time and kept me updated in the event that they were unable to fix any of appliances. Hopefully it will not take them long to send the egift cards that as promised so that I can go ahead and purchase the other appliance.

Choice Home Warranty has been very responsive with the only two claims I have placed. Placing the claim was a little difficult with the representative because he was a little hard to understand from his accent. His English could have been a little better.

I filed a claim that nothing was paid on due to the improper wording by the preliminary service rep who was sent by contractor. The repairs that were done had nothing to do with "Wire Tracing" because then when the actual repair men came they simply checked an outlet and found the outlet to be faulty and needed replacing. Actually two outlets were replaced as well as the breaker that controlled those outlets as all were found to be bad. All or part of this should be covered per this explanation and to avoid further action, please. Thank you and I await your response.

I had Choice Warranty before and after disaster with the current policy owner I went back to Choice with no hesitation. They are veteran and elderly friendly and allow you to put in requests for certain providers if you want to use a specific company.

Company assigned was unreliable, canceled appointments twice, no resolution as of today. It has been 4 days so far. Core electrics was assigned and canceled. Had a previous experience with a past claim for air conditioning repair. Disappointed again!!! Hopefully a resolution will happen soon as possible.

We had a nasty plumbing situation where toilet refuse was clogged, and making its way up into our shower through the drain. We placed the claim, got our time for an appointment the next morning. The plumber called first, was prompt, and spent over 90 minutes with us, doing everything necessary to snake our line and get the issue totally resolved.

Will need company to install new dishwasher upon delivery of new one. Lowe's will deliver but not install the new one which your company has advised me will have to done since old one would take too long to repair. You have advised me that you will be sending Lowe's gift cards in order for me to go and purchase a new dishwasher.

My dryer was imbalanced & this repair person checked everything prior to providing proper fix. Very friendly & thorough & provided suggestions on both dryer & washer without me even asking, thus fixing problem, as well as giving suggestions to avoid future problems.

Choice Warranty, makes it so easy, to schedule a repair visit, all I did was click submit, and everything else was taken care of. They scheduled my repair, gave me the day and time, I didn't have to do anything. Repair tech was very professional, and explained in detail how the repair was done.

The second tech that came out, Robert was able to resolve issue In just a few minutes. The first tech charged me and didn’t even fix the issue. Two weeks with no hot water and the second tech resolved In minutes.

The experience I had with this last claim was great. The technician was very professional. Arrived on time and completed the work quickly. He explained what it was that had to be done. My unit is working great. Thank you.

Recently our washing machine stopped pumping water out which rendered the machine unusable for a time. We called Choice Home Warranty and within a reasonable time we were back up and washing! Stayed in contact throughout the process and some rescheduling had to happen due to an ice event for the area.

If/When I submit a claim, service is fast and completed with courteous service. The repairmen are very knowledgeable, polite & professional. I use to have a warranty through another company but switching to Choice Home Warranty was the best decision made.

We are very pleased with the work Sassaman Services performed at our home for the two services. Mr. Eddie ** was great, explained everything, very professional. He replaced our non working 12-years old garbage disposal and our very old toilet pump giving problems. We thank Choice Warranty for the fast and professional services rendered.

First I was very pleased with the ease of the web page to get service. Next I was very pleased with the texts and phone calls keeping me in the loop as to when the repair person would be at my house. The repairman was knowledgeable, very nice, neat and was finished within half an hour.

AC Unit not blowing cold air. Made a claim through Choice Home Warranty. Was very simple to use online services. Now just waiting on date and time when someone can come out. Hopefully problem gets resolved as soon as possible.

This is our 2nd claim and it is nice and easy and the claims reps are very friendly!! I highly recommend Choice Home Warranty!! Next day turnaround for local factory repairs techs is an absolute bonus!! THANK YOU VERY MUCH!! GREAT VALUE AND GREAT SERVICE!