Choice Home Warranty Reviews

From claims to service to finalizing problems were a breeze. We chose the best no hassle home warranty. Everything was done online and the tech arrived the same week. Choice was in touch with us all the way. This is the best warranty, hands down.

I was specific about my furnace problem. I told you that my Condensation Pump was Broken. Your response should of been It is NOT COVERED. I got it fixed but wasted my time and money on the situation. I Am Not Happy. I'm thankful that I still had money to cover cause it had to be fixed.

Our fan blower motor froze up and needed to be replaced. The service Company was called and promptly replaced the motor. I was pleased with the service and the professionalism of the technician. System working well. Pleased with the process.

This was the best technician that has come to my home. 2 day wait all total. In the future if I have any problems, I will ask for Brandon ** At Home Appliance Repair. He was on time. Very respectful of me and my home. He clean up, disposed of the waste. He thoroughly cleaned the inside of lens filter also inside of dryer. Highly recommend this company.

Although securing service for water leaking into my basement and no water in the kitchen was very hectic, the technician was excellent. He was timely, knowledgeable and very respectful. It took four days and several phone calls to secure an appointment for the repair.

Well I called at 6pm and the recording said, "You will not lose your place in line. We will call you back". So I waited an hour and decided to call back and I got assistance right away. I feel I should have been in line and called back.

Great customer service, explained all my options and gave me a great deal. Followed up to make sure that we got everything we needed. Simon was very knowledgeable and walked through all of my questions with me. I will definitely keep this company for a while as they are the best I have found.

I am a new customer and I worked with Greg. He was outstanding and gave me lots of discounts. I only hope that the change that I made was a good one and that the customer service in the future, as well as the service-men, will be as good as he has been.

This was an easy sale because I knew that I wanted the service. Louie helped me. I told him I could not pay the whole thing at once so I am paying monthly. I am living on Social Security and don’t ever have hundreds or thousands hanging around. I hope this works out for me. Thanks!

Mr Kenneth b was very courteous and knowledgeable, prompt, on time, didn’t kept me waiting at all. Because of his expertise I will surely recommend Choice to a friend and must I add he stated he will let me know when part come unlike the other tech I had. Thank you for your good customer service.

Our tech (ANDRE) Came on time as promised. He called and said he was 15 mins out. He arrived within 15 mins. I like that! I Don't like waiting for nobody. I respect that! We all have a time slot to do our daily Biz! I'm never tardy, Always early. Very nice man Andre, Clean, Well spoken and understanding! We are very happy with the service thus far!

I found that the sales pitch was a little pushy. After listening it made a lot of sense. The salesman came up with a policy that was quite reasonable. I liked the discounts applied for senior citizen and military discount. The only thing I didn't like was paying for the whole thing up front. But all in all I think it is a really good deal.

I have been under contract with another company for the past 12 months and have not been happy with their warranty service. Todd helped me today to sign up with the Choice Home Warranty Total Plan for a more reasonable price, and the plan covers more home items. I am so pleased and hope to be their customer for years to come!

So, I’ve used CHOICE Home Warranty Services twice so far and have been very happy with the outcomes on both occasions. The first time I had my garbage disposal replaced by one of their repairmen. This time I had problems with the toilet and was able to get my own plumber after which I will be reimbursed for the difference over my deductible. Everything went very smoothly.

My LG washer stopped working properly. I filed a claim on Saturday and received an answer on Sunday & the technician came Tuesday. He found the problem in no time and will be back with the right parts to install. I am happy to I have Choice Home Warranty for the second year and I can have peace of mind knowing someone will be there when I have a problem with my electronics and heat equipments. Thanks CHW.

We were very excited about our new coverage with a home warranty policy - that is until we actually needed it. Our AC stopped working so we naturally called to have someone come out to look at it. The technician they sent was prompt the first time, gladly took our $60 payment, said it was the thermostat, left, and never came back to fix it. We finally ended up having to call Choice to let them know what happened - so they sent another technician out to us, who diagnoses a completely different problem and claimed it was broken by the winter storm....although the original claim was placed WELL before the winter storm occurring (fishy, right? yeah, we thought so too). So then we were told that it would not be covered because it broke during a storm, not wear and tear.

Submitted a claim to check a problem with our gas heat that stopped working. The company technician came and found that a blower motor wasn’t operating. Fortunately he had one in his truck and replaced it. The heating system is working fine now.

TEMPERATURE PRO accepted your request for service on my claim. I would like to express to you about the very courteous nature of Mr. Nestor ** in regards to my A/C malfunction. TEMPERATURE PRO has a excellent technician in their service. Any future A/C difficulties I will direct them to TEMPERATURE PRO.

I recently filed a claim for my water heater leaking and a plumber came by to assess the leak. I had to pay $85 for the plumber's visit/deductible. Then I had to call you back to check on the status of my claim just to be told that the water heater was not covered. It would have been courteous of you to inform me that the water heater was not covered when I filed the claim. Could've saved my $85. Water heater is still leaking. I'll get it fixed myself.

I reported my microwave stopped heating on February 14 2021. A serviceman came. I paid $65 for him to say he couldn't fix. Sent in part number & price so he could fix. Email sent to me offering. Pay off which was unacceptable. Reported this assigned person to follow up. Said they could not reach me by phone. My phone was totally working that day. I tried to contact them at number given. No further corresponding to to me. Bottom line no money. No microwave.

You couldn't get a tech. to come to our house, because they know of all the hoops you make everyone jump through. I got one on my own according to your rep, but he doesn't want to deal with you. He gave me the part numbers and price of them, plus his time. It came to$685. You won't let me as a home owner fill out your paperwork, but you can't provide me one that will. Pretty small hoop that is. I have a feeling you don't pay out many claims or have many return customers.

The service tech was courteous, professional and expeditious. I was able to get my problem resolved quickly. Even though the washer cannot be repaired it will be replaced and I am relieved to have a washer that works. Thank you.

Had some missed communication issues but once issues were corrected the services was good. The tech called with estimated show-up time and showed up early. Was very professional. Fixed the issues and cleaned up. Will surely use this tech in the future.

Phil was great. He found a plan to work with our budget. He was knowledgeable and extremely helpful. He did not pressure us he just provided information and answered our questions. I would recommend to other people in our neighborhood.

I paid $85 For the tech to come to the house then another $293. Also paid another $17 for parts, for a total of $310. All total I paid $395 this job. The technician was excellent but the cost—-I am not happy with that. What good is this warranty if I have to pay out of pocket like that? I am considering canceling this warranty.

The Technician was very accommodating to include moving up my scheduled service date because of my work situation. Very knowledgeable and friendly. Had to order the part and return for final installation. Before he left he also ensured that the part he required was covered by the warranty.

Not happy that there is nitpicking of what is allowed or not in fixing an electrical issue. The tech showed up took 6 hours to give a semi diagnosis and installed material without my ok which added $20 more and he wanted cash or check no card which was never mentioned until the end.

The repairman came out and as I expected the microwave would cost more to fix than repair. Choice's cash offer was reasonably fair based on their written guidelines. Thank You Choice for great service, timely decisions and quick action. Also kudos to the time well spent by the repair person explaining procedures and what may or may not be involved.

I have made 2 request for service. I wrote in the details heating in 1 room isn't running properly and the tech said what was needed which was a unit but they haven't said anything about getting heat there. I would think they would've sent a ductwork guy out or replaced the current unit as it's not pushing out enough hot-air to warm all needed areas.

Choice and contractor responded immediately! Everyone very polite and professional! I have used Choice Warranty for many years and they have always satisfied my needs. I would recommend them above other warranty companies, as I had numerous bad experiences with these other service companies.

Service personnel were polite, respectful, covered thorough, they explained everything as they went along. I have no complaints. They worked with my schedule, and kept me informed regarding arrival time. They left the work area clean. I am glad I have CHW.

Choice dispatched a Technician to check on why our garbage disposal was not working. The Technician came out and pronounced the garbage irreparable. He immediately took out the old unit and installed a new garbage disposal immediately. We are thrilled at the great job the Technician did and how rapidly Choice coordinated the effort!

Home Choice Warranty quickly contacted Air Pro Heating and Cooling of Charleston, West Virginia when I called with the problem of the garbage disposal. Air Pro Heating and Cooling did an excellent job in installing a new garbage disposal that was needed.

Professional, knowledgeable and was mentoring a young technician. Nice to see him teaching a younger generation the trade. Kind and respectful to both me and the younger man learning! I would use this company.

He was very professional, friendly and helpful. Completed his installation in a timely fashion. I would recommend him to my friends and family to do work for them, he really knows his job and is great at it. Please make him aware of that.

The techs professionally diagnosed the issue and immediately worked on it. They were friendly, knowledgeable and explained the issue. I was very pleased with them. I would highly recommend them to others. If I had other issues with appliance I would want these guys to be there for me.

I've had CHW for several years and have used the service on several occasions. CHW has always promptly responded to my issue and satisfactorily resolved it. I highly recommend CHW. It's a warranty you're happy you have when a major repair arises. The prompt response, friendly customer service and reasonable price is worth it. A home is a huge investment, protect it with CHW.

Choice was very prompt in finding someone to address the issue and diagnosis the problem. Technician submitted the his diagnosis to Choice and they promptly made a decision regarding my claim. I was delighted with Choice’s decision to approve my claim.

He call before to be sure we're home. He's on time, very professional and give us idea how to make it work. He check everything out to be sure parts working good. He said next time still happens, just call them & no charge. He tested the washing machine with clothes and without clothes. He show it to us to be sure the spinning and drying process is working properly and drain properly. Before he left he put all things back we're all proper places. Very polite and sounds honest technician.

My contract with them since last 3-4 years and further I have made more 6 years contract with them. Their customers dealings are very nice and their services are excellent and very prompt. Recently they repaired my heating system which is working good. I really appreciate for their exceptional services and cooperation.

Was easy to understand and explain the whole process! Also helped me get the best possible deal available!! Now will be covered the next 3 1/2 years for a great rate. Was referred and that process was easy as well!!

The rekey service company was very responsive, professional, timely, and kind. I strongly recommend this company. Thank you for the good service. Choice Home Warranty arrangement was great and response time was very fast on internet service request submission. Thank you.

I have been researching various home warranty programs and found that the best choice for a warranty fell into the hands of CHOICE Home Warranty. The ease of enrollment was excellent. I was able to obtain my warranty information instantaneously upon enrolling. That was great! I have yet to use the product and hope to not have to use it. It would be awesome to never have to use this warranty but as with car/home/boat insurance, I love having a peace of mind that things will be covered, if anything fails.

I called ADP for a different day and time. They got me in sooner than you (Choice) had given me.. Andre was very knowledgeable regarding his job. This is the second time I had him for repairs. He is awesome. Kudos to Andre.

If you want a good home warranty company Choice would be a good choice. No pun intended. But if you don't want a bunch of emails daily from your home warranty company, 3 to 5 each day, don't choose Choice. They will choke you with unnecessary mail. So much so that I put them on my junk mail list therefore I miss some important emails from them.

First time having to use this warranty. Filing a claim was very easy online, had an appointment set up for less than two days later within hours, and the tech who came out today was on time and fixed the problem on the spot. Grateful!

A representative of Choice Home owner Insurance contacted me almost immediately as I was reviewing their services. He kept offering me discounts claiming to "discuss it with his supervisor" until I finally agreed. Jarrod kept telling me I would receive a contract by email right away. That was roughly 5 hours ago. All I've received so far is this offer to leave a rating! I just signed up and can't use the policy for a month. And, I don't even have a receipt for the transaction. How would you feel?

Easy to submit a claim. Not easy to print out the confirmation number. Waiting is the hardest part when your kitchen sink is backed up. To date all claims were handled professionally. Both dishwasher and stove were expedited quickly and the technicians were kind and courteous and professional. Only delay was waiting for stove top parts.

My heat pump was not working and after Jason’s inspection and testing, he determined the problem. He ordered the part and it's works perfectly. Jason was very knowledgeable and efficient yet professional. I really appreciate his hard work and expertise. I also am VERY happy with the service of my Choice Home Warranty. Very professional and right on the ball when we needed them. We feel secure again.

After calling for a plumber for the first time, and the second time calling for service, I have to say that Choice Home Warranty doesn't have any communication with their departments. It took you guys almost 5 hours for me to get an email telling me that my claim was approved but that I had gone over my limit. I didn't know I had a limit, which was of $500. It took 4 calls to Choice before anyone could tell me that I needed to pay $45 extra. What should have been done in the morning, the tech had left to take care of another job and came back to my home at 5:30 pm and didn't leave until 9:30 pm. I spent one whole day waiting for my sink to be fixed, and it took all day. The last customer service rep that I talked to, she was so rude. Not renewing my contract with Choice.

We have your company for almost 4 years.. Have been completely happy with the workmanship & professional care we receive. We would like you to recognize your employee Anthony that have been at our home several times. He has gone BEYOND our expectations. Extremely knowledgeable, polite, accurate &’professional. Please see that he is rewarded & recognized for representing your company high standards. Thanks for allowing us to tell you...

Lazlo Plumbing arrived promptly after only one day's claim. The service was promptly and perfectly done in a short time. The serviceperson was clean, wore masks and footgear and we were very pleased. We also liked the fact that he checked out any other possible problems.

Shawn was informative and very helpful. I had inquired awhile ago and he called to give me quotes and info. He wasn’t pushy... just answered all my questions and made suggestions. When I said I wasn’t interested in a longer policy he was supportive and encouraged me to look into it next year.

I made an appointment on Sunday. The tech was at my house by 10 am the following day and fixed my dryer in 45 minutes. I’m definitely pleased with Choice thus far! I could not ask for a better outcome. Thank you making this process so easy and seamless.

I've tried several others over the years at several different homes. When my A/C bit the duct, I was with a competitor and they worked hard to cover as little as possible. The guy doing the repair told me about Choice and I switched, and I've never looked back. I have not had any huge problems, but they fixed my stove when a burner went out, they have fixed multiple drips in sinks and my shower, and it is so easy. You pay a flat fee at the time you report the problem and that is the last bill you ever see. The site is easy to use and so far anyway, they have been perfect.

Updated on 03/15/2021: Technicians came during the promised window, were courteous and quickly determined the problem was a failed magnetron. There was some confusion as to whether the part should be covered by a manufacturer warranty or not. Ultimately, I was told Choice would need to determine whether it would be repaired or replaced, and that someone would be in touch. Now one week without a working microwave, and no idea how long it will be down.

Can't give an accurate response because I haven't worked with these folks. Ask me after I find it necessary to contact them. Signing on was no super chore and if I trust I will receive the service promised.

The repairman was really nice - on time. My only complain is he was going to called me after he called in the part that needs replacing & give me an estimate of when he might receive the part, I haven't heard from him yet.

Haven’t had anything go bad yet. Knock ✊ on wood???. But don’t like not being able to pay with checking account online instead of credit card because my card has got hacked about 5 times and I have been without coverage a lot didn’t know if until I looked at my check account and no home warranty is there go thing your phone number is there. Thanks.

Have not used service yet and hope I don't have to but feel better knowing I have warranty if needed. Love the fact there is no contract to sign. My appliances are older and new ones are so expensive. Price was reasonable and did receive the senior discount.

Had a problem with our garage door not closing properly. I tried to fix it myself with no success. I filed a claim repair with Choice and had an immediate response. The garage repair company was out the very next morning and fixed the problem. Really could not have gone any smoother. Thank you Choice!

Your rep was very knowledgable and did his work fast. The only things I had a problem with was the timing, he came at 7 pm which I had agreed on, but we are senior citizens and are normally getting ready for bed, also his dress looked very dirty and I feel was inappropriate for calling on people.

The friendly plumber was excellent. Gary was on time, friendly and professional. We would recommend his service to everyone. We used this plumber on another occasion, we are glad that Choice Warranty allows us using this plumber again. Gary's work was thorough and everything works afterwards.

Called to open up a claim. Explained the problem. Made it very simple to understand but unfortunately the representative screwed it up and when someone finally came here late because the window I was given was not met...I was told I had to call back both the company and Choice Home Warranty because a second ticket was opened with another deductible and Choice Home Warranty told me they were coming back out the same night. But when I called the plumbing company they did not know anything about it. The whole claim turned into a nightmare...

I had water flooding out my washer faucet and went up the walls over the floor, soaked me down. Needs new ring, tap, I think. Turned it off completely! I called another plumber in my area and he said he can do it very inexpensively. Your agent helped me out.

The technician that came to my house to look at the washer was fine. He sent the information to you for repair. This is when the experience went wrong. Choice decided not to repair but replace. "Replacement" in my case was an offer for cash payout, that in no way held any reality for an actual replacement. Tell me the last time anyone could buy a washer, with the options mine had, for $383? When I rejected the offer and spoke with the assigned case manager, she explained that you base on average wholesale price. NOWHERE IS THAT STATED IN THE CONTRACT! Nowhere does it say you are using wholesale.

Once a claim agent came out, I got great service. He seemed thorough and anticipates having the parts to fix the problems within 3 days. It just took quite a while (like 3 weeks) for anyone to come out. Hopefully I will end this experience being pleased that I went with Choice Home Warranty!

I was already to commit to CHW and called up. The rep that I received was nice. But when it came time to try to upsell he became pushy and a bit rude. I get you want to sale but sir please don’t question my finances or why I choose to not upgrade. I almost cancelled altogether.

He explained everything to me, clearly and concisely. Made sure I understood my options. Very friendly and professional! I appreciated that he was well within the time frame and I appreciated that he wore a mask. Thank him very much!

Young man diagnosed what was wrong with dishwasher immediately. Fixed it and and was on his way. He was there early in the frame of time I was given. Called before he came to get model and serial number to look up parts in case we needed them. Called the next day to make sure it worked because he started dishwasher before he left but had to run to be positive. It was a great experience.

The technician arrived on time. He was kind and determined the issue with the unit promptly after checking it out. He then called you to ensure you would cover the parts needed to fix the unit. He stayed until he could confirm it would be taken care of by the warranty and then called and ordered the parts needed. He confirmed how long it would take to receive the parts and shared all info with me. He called later to ensure I understood that it would be 5 days before the part arrived and that he would contact me and let me know when he would return to fix the unit. Very prompt and precise.

Person I talked to was quick to point out all the things that were not available on my home owners warranty. SAID I SHOULD HAVE looked at warranty AND I WOULD KNOW WHAT WAS IN IT. Very hard to do when you don't have it when you are purchasing it and go by what sales rep tells you. No emergency coverage, so had to wait 3 plus days for company to call me to setup repair. I felt pressured as I was told I only had 1 chance 1 time to get this at this price. Never would get it again when I talked to high pressure (used car type) sales rep to get this price. Never got return phone call as promised in 24 hours. Company who performed work was EXCELLENT.

When I signed up for an account, I was surprised that I got a lower rate than I currently pay, and I got a discount because I paid all 3 years in advance. Having that option is good, because I don't have that monthly payment.

After waiting 3 weeks for CHOICE to find a technician who would even come to my town, CHOICE denied any responsibility for repairing our Plumbing problem (And only took 3 days to say "no".). It is a complex claim and surely some portion of the expenses we face could be covered by CHOICE. Very disappointed again with CHOICE's response.

Ease of signing up and helpfulness of agent made the process very pleasant. I would recommend Choice Home Warranty if for any home warranty needs. All was done within 10 minutes over the phone and was told the follow up policy will be sent within the hour.

The person who helped me was just an AWESOME sales person. I have never purchased a Home Warranty before, I do not think I will need it, but it covers my entire home and that is good. Thanks Again.

The technician was one of the most qualified people to ever work on my HVAC. The only issue would be it took a week and a half to be scheduled by Choice. HVAC call should be a faster turn around, This was not on the technician, we spoke the day He was alerted to the job.

My order was done by an extremely polite tech and I was kept informed of what he was doing and why, he called to let me know when he was coming and was he right on time. I am very pleased with my contractor. I plan to advise my friend of the great service. I almost forgot the person who took my claim was very polite and knew how to process my claim. Great customer service.

I was impressed with the service provided by Choice Home Warranty. I had a sump pump that stopped working creating wetness on my basement floor. Choice Home warranty took care of the issue in a timely fashion and fixed the problem to my satisfaction. I am a new customer with Choice Home Warranty who was initially worried about the service I would receive while signing up with this company. So many companies offering these types of services and hard to tell the real deal from an bad one. I am happy with how they took care of my plumbing issue. Will refer them to my friends and family.

The repairman sent this time was excellent---If you take suggestions from members it is to utilize this company more often---it is 123 appliance Repair Service. The individual sent out was Robert. Robert was very knowledgeable of both the appliances and the support structure around them.

He arrived on time and was very professional. He explained the issues he noted and how they should be remedied. He had to wait on hold to get approval for the repair for a long time. He remained patient and professional throughout. Excellent job!

Our HVAC system had a burning smell and was running more than normal. It took a little longer than I had hoped for a technician to come out, but once he was here, he was awesome. Super helpful and had our problem fixed in less than an hour.

The reviews have been good and the agent I spoke with was very cordial and answered all my questions. I had been with my former Warranty company for over 20 years and had recommended them to many people. I hope I will be able to do that with Choice.

I was impressed that the repair was scheduled on the same day that I requested help. I was kept informed and the work was completed to my satisfaction. The repairman was competent and polite and wore protective equipment as required in this age of COVID.

Great response. Friendly service. The company worked with me to get out as quick as possible. Came out. Went right to work finding the problem and fixing it. Had job done in 30 minutes and stayed to ensure that that was only problem.

This was our first claim and we are very impressed with the entire experience and service. The technician was on time, professional and courteous. He had the part that was needed to fix our dishwasher. Thank you for the great service.

The technician that was sent out this time was fine. More responsible than previous technicians. Choice only gave me $455 for my stove initially. After explaining that the cheapest stove I could find was $999, they only gave me $585 and claim it is in their limitations. As of April 1st I am no longer going to be a Choice customer.

The GBP crew that came to our house was fantastic. On time, professional and efficient. They fixed the problem expeditiously and did not make a mess. This is a review of the specific technicians. Our experience with Choice Home Warranty so far has been less than ideal.

The Reimbursement Option process and web page/form was not clear, member nor non-CHW technician friendly. It was almost like offering a false option that did not really exist in reality. The untimely, unfriendly, inefficient process almost lost me the tech I chose and then I would have been back at square one with NO tech. My tech was not allowed by his company to call or send via computer a communication with a home warranty company. I nor the tech was impressed with the experience or CHW.

Fixed and working perfectly, technician work neatly, quietly and got my microwave functioning properly again. This saved me a lot of money compared to going out and buying a replacement. I would definitely recommend this technician and Choice Home Warranty to anyone that I know that is in need.

While my Technician from ACT was knowledgeable and wanted to make sure all my issues was solved, it was Choice Home representatives that made this experience very disappointing. It took a week after calling daily to get the claim assigned under one claim to prevent multiple service charges, The same issues and yet I still paid two services charges after the Technician brought to CHW attention what was needed to resolve all plumbing system issues.

My husband was in the hospital for 4 days, when I came home on Saturday, the washing machine was not working, I put in the claim online thinking they might not call me until Monday, to my surprise they call me within a couple of hours and the technician came the very same day, AWESOME service! Thank you very much!

Tech was awesome! Figured out the problem with my outdoor condenser unit. It was a blown capacitor. He fixed it quick and was extremely friendly. Great stuff! He even went the extra mile to get a quote for an outdoor slab to set my unit on top of so that it's not sitting in water all the time.

Your customer service is very responsive and professional to date; once the claim is rectified I will add more. One thing that needs attention is your automated service confirmation - when it provided the vendors phone # it left the first 3 off the area code. What I got was 36 - not 336 as it should have been. Thank you so far.

I spoke with Cynthia a rep for Choice. She seemed very knowledgeable and gave me the information I needed. The reason why my fingers are crossed is because the true proof is in the pudding. Hopefully they will be as great as they sound when we need help.

Your salesperson was a little pushy at the start but later he let his defense down. Aside of that all good. I enrolled and He gave me a good deal for Senior citizens. We have a couple of questions now that I received the contact will call.

UPDATED 3/10/2021: He was early, efficient, and completely professional. Thank you and I appreciate the work ethic. I was quite impressed with his ability to fix the issue and not take a lot of time. He was in and out in less than 40 minutes.

Great services provided, very fast and great job in answering and very polite, sending out technician. Keep up with great job and thank you. We will recommend all our friends and relatives too about this company. Hopefully we will continue with this company in near future coverage cost remain same. Excellent all around services Provided.

Pushy, unprofessional salesperson. Placed me on hold several times. Still waiting for my home warranty policy. I have checked my email file, including spam and still no policy. Very unhappy with service so far. I certainly would NOT recommend this company to anyone.

I was a little surprised when I had to still pay $460 more for a covered repair. If you don’t pay the extra amount they will not do the repair and so why get insurance. The repair was done by Kevin from Expert Plumbing. He did an excellent and professional job. CHW was prompt in getting the repairs done. All I know is after working with CHW I get a lot of spam calls now.

Fridge was making noise like a fan was striking something. Repairman came in and knew what problem was immediately. After about 30 minutes, he had made repair and ready to leave. Has been running without noise so far. I'm pleased with this repair.

Nothing was apparently wrong with the system. He did some backwashing and after a few flushes, the filtration worked like a charm. He advised me on what I needed to do on a regular basis to keep the filter working.

After shopping around with different home warranty carriers, I decided to pick Choice Home Warranty based on their competitive pricing but mostly because of the excellent customer service I received on my initial interaction with the sales rep by the name of Jackie.

On first impression the customer service/ sales department is just ok. I had already done my research but still had a few questions before signing up. The sales guy talked over me and impatiently answered my questions. Not a good 1st impression.

The representative explained the program completely and gave me the best price available, making the service affordable for this 89 year old disabled Korean veteran, who also received a senior citizen discount, which was truly appreciated. I will recommend your organization to friends and family.

Mold in air condition going through the ducts. Need a new air conditioner. The techs were very professional and knowledgeable of this kind of problem. Cleaned up their mess too. And they are a local business, which is very important to me.

CHW contacted me with warranty renewal information well in advance. Returned call promptly to renew my warranty. Fast, friendly, troublefree transaction. We have not had to submit a claim for any repairs, but am confident that CHW will perform to my expectations based on the service I have already received. Thank you!

I filed a claim during the winter storm for my heater and after 3 days the technician came and fixed it. I recommend this home warranty to everyone. They are fast to act and very approachable people, easy to contact.

Made contact via phone for a new claim. The staff was very helpful in making sure my claim was logged in correctly. Thereafter, within 10 minutes, I had a phone call from the service repair company and setup a service time. A very smooth operation.

Kayleigh was very helpful. Wonderful to work with. Very efficient and helpful. She was very helpful and knowledgeable. The pricing for Choice is so much better and coverage is comprehensive. The list of coverage is great. Kayleigh was very helpful and working to get affordable monthly rate.

This is my second year with the Choice Home Warranty Policy, after verifying that it really works efficiently and resolves many of the needs of homeowners I will feel very good recommending or referring others. I would like to know if only homeowners who are 60 years or older can apply or it is possible that other younger homeowners can also apply to obtain the Policy with CHW, I would like you to answer this question because I would also have more possibilities of refer other people.

We were very pleased with the service tech, he was professional, articulate, and knew what he was doing. We would recommend him to anyone. The Tech called ahead and came ahead of his scheduled appointment, this was impressive itself. Very satisfied with Service Tech.

I filed a claim for a leaky washer in December and it is March 8th and it is still not resolved! Two different service technicians have been to my house, one on January 5th and one on March 1st, both said the same thing, parts no longer available and washer could not be fixed. I have heard nothing from CHW.

This is my first claim with CHOICE. My icemaker wasn't working and flooded my kitchen. Had an appointment but the technician didn't show or call. When I checked with CHOICE, I learned that the appointment has been rescheduled. I was not aware of that info so CHOICE gave me details. So I have had the technician in my home and he determined what needed to be done. CHOICE has ordered the necessary parts and I have a follow up to install. Better communication would have been nice.

Called in 2 times prior about washer leaking, service tech came out couldn't figure out the problem 1st time. 2nd time he replaced the pump hoping that was the problem. It started to leak again. Filed a new claim a 3rd time. Different company came out. Looked it over and started it and it started leaking. Submitted his findings and within 2 hrs I had an offer to apply towards the purchase of a new washer. This happened on Friday, new washer was delivered on Sunday, and set up.

We wish the replacement support and pricing was better. It's hard to be a new home owner (less than 6 months in a house) and find out you have to replace the microwave. After paying the $65 fee to have it looked at and then getting less than retail price to have it replaced, it's a hit on us financially. It puts us in a spot where we were basically provided less than 50% of the out of pocket cost, plus we have to get it installed... We're not feeling the support we thought we'd have with a Home Warranty company.

Mr. ** was extremely professional, knowledgeable and friendly. He knew exactly what the the problem was, had all the parts necessary and had the problem resolved in 20 minutes!!! He came during the scheduled time. No issues and would definitely use him again.

He tried very diligently to do the necessary work. He broke one tool that was needed. He came back the next morning to finish the job. Nice man and I would recommend his company and Choice!! It was difficult to find a plumber due to recent freeze. Choice kept trying to find someone in a timely fashion!

I am very happy to have insurance coverage now on my appliances. I have a washing machine that has a tilted basin now because I washed a cat bed alone with no other ballast. But rather than pay the $85 house call fee for a repairman I think we will buy a new washer and dryer. These are the piggyback style which are small and I'd like to buy full size appliances now.

Called to inquire about the services offered and had a very good experience... Now I'm a new client... The representative was very knowledgeable and helpful, he knew the product and was able to answer all of my questions... I look forward to doing business with Choice Home Warranty... Thanks.

I enjoy being able to work with my choice of service providers. The option has always been made available. We know the best providers in this area. Work is always done right due to previous experience at reasonable rates. Thank you for having this option.

The response to my request for service for my dryer was answered in a timely manner. The appointment, accommodating my schedule, was to occur in just a few days. The technician arrived at the designated time. In a communicative, knowledgeable and courteous way, the problem was diagnosed and remedied quickly.

The CHOICE WARRANTY is a GREAT Company!!!! The companies with the technicians are the problem. I thank you for your promptness in getting someone to us right away. Paying a $85.00 and they come right away. Some of the technicians do good and some don’t eventually the work get done.

Hi there, I like Robert the Tech, but he couldn't fix it in One Day, we are here waiting the parts to come in so he can come back and complete the job! We pay the service fee but didn't get the service we need NOW, Thanks.

I can home on a Sunday night after being gone 1 & 1/2 weeks due to a funeral. I walked in at 9:00 pm to find my microwave panel all blue. I called Choice Warranty immediately and they got the ball rolling. The service rep was very helpful and friendly.

Called Choice to have someone come out and check my water heater. Within a hour the company they had got hold of called me and set up the appointment for Friday. Told them I had to be out of town that day so they sent a plumber out Thursday night. I was very pleased with Choice and Butler Plumbing.

I was not pleased with the amount of time it took to fix water heater. No one likes to go ten days without hot water. My appointment was scheduled ten days out but they called on the seventh day and was able to come by. But I was one and a half hours away. Due to not being able to take shower I left. I did leave to go meet them and it was fixed that day. They did a good job on the heater. Hope next time is shorter.

I placed a claim for pool pump. Recieved an email at 9:01pm informing me that CHW was processing claim. There was an option at the bottom of email to take a reimbursement. Nowhere did it say I only had 2 hours to make that decision. I only saw that email after midnight. At that time no one was available to discuss money nor anything. I wrote to CHW requesting further information and was told the option was no longer available. They set up an appointment with a company that had a low rating and that did irrigation and landscaping and sump pumps. Not a pool company.

The plumber was extremely knowledgeable in clearing our water stoppage problem. He arrived on time, was friendly and quickly fixed the clog. He took all Covid precautions and wore shoe protectors. The only problem was not with the plumber, but we not able to use any water and we would have appreciated Choice Home Warranty to treat this as an emergency.

The gentleman that helped me was very professional and very helpful. These two things are very important to me when it comes to customer service and dealing with a problem that you have at your home. You really just want to feel like people are in your corner and these guys absolutely make you feel like that.

Clarence was very professional and quick in solving our heating issue. Came and did a complete check of our systems and gave us recommendations on caring for our furnace. He was a great choice to send for our repair. Was told he had to order a replacement part and would return when it came in, but still he was able to give great service.

I just got done signing up for their service and the customer service I received was amazing!! The guy was very friendly and very helpful and offered the best deal possible, we switched from a different company and we are literally paying half of what we were for seemingly the same coverage! Very happy!

I would recommend the technician to others because he was extremely knowledgeable about his job. He was very polite and courteous. The technician that came to my house was very time conscious which is extremely important to me. He was earlier than the appointment but most definitely on time. Which was all right with me plus he called to let me know that he was on the way to my house. Very good that was very good.

Jose w/Quality Masters Appliance Services LLC is an absolute, respectful professional. He was prompt to get in touch to make the appointment and be here to check out our broken washer. He followed up, with quick response to parts availability and to arrange date/time for actual repairs. Major kudos to Jose **, thank you.

Your workers did a very good job. Thank you. I think your company is what the we love. Thank you. Steven the repairperson came on time and fixed the problem in only one hour. He was very good at knowing what to fix it.

Just sent in my claim so it is too early to evaluate your complete service. There has been some confusion in setting up my online account. My first attempt last night rejected my policy #. Could not set up the account. I then sent my claim information via the "contact us" form on the website. Received an email this morning about a cancellation request?? Don't know what that is about. Received a call from Alex with a message to call 888-531-5403. Per voice system instructions tried again to set up account. Was successful. Made my claim after I was logged in. Did not have a choice for a Microwave / Oven Combination. Did also call 888-531-5403. Call was promptly answered and was able to confirm my claim was acknowledged. Agent was very helpful, professional and courteous. Am confident that I will be receiving a call from a Service Company early this week. Thanks,

After waiting 6 weeks without a refrigerator our tech, Chris, finally came and fixed it in less than two hours. Six weeks and countless calls to Choice home warranty... The Tech, Chris fantastic, Choice Home Warranty stunk! Hoping that their response to any problems gets better... But based on this one we are terribly disappointed for sure.

Water heater needed to be replaced per technician. But Choice Home denied coverage. We know our tank is big 75 gallons but neither 40 gallons were offered to us, nor a small amount of money offered for private repair. That’s very bad.

Technician was thorough and upon figuring out the issue was prepared to resolve with all the correct tools and parts readily available upon approval. Would recommend using him in the future. He was prompt with responding to the claim and came out the next day.

Great deal and service. Had tech sent out the next day. Had a bad water heater. Awaiting outcome of replacing it. Renewed my contract with Ralph, he was very helpful. Even got another two months extra. Only used the service a couple of times, but each time it served me well.

Choice Home Warranty has been very helpful and given me peace of mind. Their response to my claim is immediate. A service technician is scheduled within 3 to 5 days. I am given the contact information so any other arrangements can be made. I have kept Choice Home Warranty since I bought my house 5 years ago. Thank you, Choice!

The agent was very helpful but when the credit card charge was run it was run for 3 years of service in error instead of monthly charge--- He was to email me stating he was going to expedite credit processing the refund so I would have for my records--- I got no such email and no proof that anything was done with this company other than this request for review-- Will wait to review until I get a response-- Now worried this was a scam--- Please contact me at **.

The tech was great! He came in and saw what the problem was and just started to fix it right away! It only took him a few minutes and he seemed to know what he was doing! Got the job done and we haven’t had any more problems!

I'm very disappointed. I have been waiting for about 2 months on something to resolve my water heater issue. I was told by the technician that they submitted the proper paperwork for a new one, but I'm always getting the runaround. My plumbing has been having problems and I was denied claim because a small piece a pipe is still galvanized. I have called multiple times and spoke with multiple people and no one can do anything about this. Would not recommend this company to no one.

Claim was processed immediately by Choice Home Warranty and a repair company was dispatched to my location within 48 hours to complete the repairs. Issue diagnosed shortly after arrival of the heat and air company, the problem was resolved, the warranty claim was approved and heat unit was repaired on same day.

I like that a contractor is found quickly and scheduled. Usually within 24 hours, as a customer, I feel confident that my issue will be resolved. However, I have learned that CHW makes appointments with contractors without checking for accurate availability of said contractor. They simply put the customer on the contractors calendar even though the availability is not really there. Then we get rescheduled because the contractor is overbooked.

Disappointed the claim review process leaves me holding the "pay more to prove you're right" bag. A quick photo would do the same thing for free. Despite not being able to reach the technician who came out to my home, my claim was deemed invalid and my version of the exchange in my home didn't really mean anything. So, the claim review process is just another way to deny my claim twice and for me to lose $65 during a difficult time. The cost to have another plumber validate my version of events is more than the actual cartridge replacement in my shower. So, disappointed and looking to switch back to my old company when my contract is up. They just came out and fixed whatever is covered, no pre-evaluation necessary

The claim submission process is easy. I received a call within five minutes. I would have given five stars, but I really needed to speak with a real person since the current issue is urgent. Luckily, I have an understanding tenant.

Was able to get discounted price for Total Coverage. Will give updated rating when I use service. I just purchased service and am waiting until I use it to rate any further. The young man that helped me sign up was very helpful and courteous. It was a pleasure speaking with him.

We had an emergency - pipe leak in laundry room. Technician was scheduled to come 2 days later, but when I mentioned the seriousness of our situation - we had no water in the house, he said he will adjust and come the same day. That really meant a lot. He was very pleasant both on the phone and in person. Thank you so much for your help!

I like the provider they sent Lil Man. They take very good care of their customers. I would recommend Lil Man any day. They arrived on time. They didn’t just did good work but did it right. Thanks to them.

Bought the best coverage they offer. When we had a significant problem, they had no service people to help. I went with find my own, but then they refused the claim because of a comment from the service tech that had nothing to do with what caused the problem. No help when I needed them, wish I had not paid a year in advance.

The service man came and did his job. He was prompted and called before he arrived to let me know he was on his way. He was very professional and respectful. He explained every step of what he was doing. If needed I would recommend to friends.

Nothing but good things to say about Choice Warranty. Fixed my Washer. Had to replace my Microwave and was right on point about my Refrigerator that was still under warranty with Sears. Professional and Friendly contractor sent to home. Still waiting on check for Microwave.

I have found Choice Warranty to be an excellent company, Always prompt and courteous. Always willing to work with you in order to solve any problem. The only problem is getting people to work on my appliances in the area.

Don't waste your time with this company. Takes them forever to find somebody and then when they do if you have to have the piece replaced they only want to pay for about a quarter of what the item is whether it's a refrigerator, stove, washing machine or dryer. You only get quarter the money to replace it.

Please note that Tamer from Tito's Appliance Westchester is an expert in his field. He was able to diagnose the problem. He was polite, professional. Thus far, my stove is working. If I am to use CHOICE Warranty for another appliance, I definitely would like to use Tito's Appliance Westchester again.

I use Mike Check Appliances through Choice Warranty and have been ever so pleased with his professionalism, efficiency and reliability for several repairs. I also always appreciate the Choice Customer Service Team when I call in. Very Helpful!!!! So Happy I renewed for 5 years.

I'm very satisfied with the customer service. This is my second claim so far. The first one was for an electrician to show up and fix my issue. They did without hiccups. They acted right away to schedule my service. Now I'll see if the service will come thru as promised.

Absolutely love Angel A/C services. This is the second time Choice Home warranty has sent them for 2 different appliances. They are reliable, professional, experienced and thorough with assessment and repairs. They repaired our washer a few months ago and recently assessed our A/C.

I contacted Choice Home Warranty to get a quote on my home. Cierra was very pleasant and gave me a deal that was half the price of my current home warranty company, more comprehensive coverage, and a cheaper service call fee! I highly recommend Choice for your home warranty coverage!!

When price comparing and looking at different plans you definitely have the most unfriendly agents on the phone. By far more than anybody else. You can’t even get words out without them interrupting and trying to sell you something. I even just got my contract and it’s not right! I wanted to add more things to it hello!

The person I spoke with was pleasant and polite but was hard to understand with his accent and my hearing problem. We did work through it and it turned out fine. A day later and I have still not been contacted by a service person.

My clothes were coming out of the dryer with burn marks, I thought it was the heating element, but after the repairman came out, it turns out that one of the wheels that the tub sits on popped off, very professional and repaired it with ease.

Sounds like great deal. The agent was great to inform me of the coverage. It is worth a try. To know everything important in the house is covered, it makes a person feel very safe. Hopefully your service is as good as the agent I talked to.

Let me first start by saying that the technician came out was great. We had a washing machine that was purchased in 2014, we’ve never had an issue with it, and then of course it stopped working. Since we’ve used and have been customers of Choice Warranty for the last several years we contacted them immediately. Again I will tell you that we’ve never used, or had to use services but have gladly paid the bill every month. The technician arrived 24 hours after our initial call, this was fine. The technician informed us that the motor had to be replaced, this was fine. The technician informed us that he would have to be approved for the repairs before he could make the repairs, this was fine. The next day the technician contacted me and told me that he had been approved for the labor but not the material. That sense the appliance was under warranty, I would have to contact the manufacture to get The parts shipped to me direct. This makes zero sense.

I had a GREAT experience! Matt arrived by 8:30. (Appointment was between 8-10). He was courteous and personable. I explained the issue was the sluggish drain in the tub and he got right to it. Matt cleared the drain and suggested a drain catch all. The tub is working perfectly!!! I would recommend Choice Warranty & Matt to everyone.

Todd's Electronics was very polite and knew what he was doing. If ever I would have a problem in the future I would ask for him. Thank you for having such great repairman on board. I'm also happy with your company that you acted quickly to get someone to help me.

Very professional. Took the time to do the job right. Totally pleased with his attitude and attention to quality of work. Response time was timely. Customer response at Choice was very swift. Would use this plumbing co again. Used quality parts.

Owner of Below Zero arrived yesterday. Very professional. Inspected the Air-conditioning Heating system. Determined that the Freon was gone. Exhausted the freon he had in his truck and said he would have to return today. His worker arrived this morning at 9:30 AM and finished the job. Both were very professional and instructive in what had gone wrong. Finished the job quickly.

Washing machine was making a horrible noise. Repair person was on time, pleasant and professional. Service was completed and we are very happy with service. This is our second time using Choice warranty and are happy with how fast and easy it has been.

Our washer wasn’t draining so we decided to call it in. Turns out the washer was not the problem. It was the plumbing. Choice warranty responded quickly and made certain that someone could come as soon as possible. Very nice and quick customer service. They were so easy to get in touch with which was what I was worried about. I would definitely recommend to friends!

Great customer service. Good turnaround time for repair. Representative was informative. Good communication. I received an email on the same day I placed my service order letting me know when the contractor would come out. Good service. Overall nice job.

Great customer service and a fast response. I had a put a order in the evening before and a tech was at my door the next day. My AC unit was making a loud noise. The fan was out. They fixed it the same day and had us back up and running.. Great job!! Highly recommended!

It was very easy to submit a claim online versus over the phone. It was so quick and easy. Didn't have to fight with an automated phone system. The online claim submission process was so nice and easy. Had everything I needed at my fingertips.

These gentlemen at Pronto were very professional and helpful. I will request them for any of my HVAC repair. I will call them first and then get a claim number from Choice warranty second. I will recommend them to everyone.

I have no complaints about Choice. From what I can see you did everything right. However my repairman not only did not schedule me for a return to repair when you authorized him, he refused my calls for an extended time, and when he did get here he did not have the part he needed. When he returned with the part he said it was finished. He had hooked things up so hot was cold and cold was hot. Also it is very hard now to adjust the water temperature to anything except extremely hot or cold. He was very polite and apologetic, and professional, perhaps he was just rattled, but this is the worst repair you have ever done for us.

Placed claim on a Sunday. Tech and appointment scheduled within hours. Before the tech’s scheduled appointment, we spoke on the phone and he diagnosed over the phone, ordered the part prior to the “diagnosing appointment “ and installed later that week. Very impressive to expedite the repair.

I’m so satisfied with the service provided by Choice Warranty and its contractors/partners. They always have a live person answer your call and they try hard to get you immediately taken care of. Thanks, Choice Warranty for coming through when we needed it most.

The technician was great. Very nice and on time. But Choice home warranty was terrible. They apparently guarantee getting back with the vendor in 10 minutes to confirm an invoice. Well after 4 calls to them and 1 and half later. The technician had to just leave before being able to fix the problem. It was a waste of mine and his morning sitting around waiting on choice. I thought it would be nice to have a home warranty but not if they have crap service.

Lenny was very friendly, thorough and knowledgeable. He diagnosed the problem with our air handler and condenser very quickly and made great recommendations. He has great communication and was very timely. I highly recommend LSK Mechanical Contractors for heating and air conditioning services!

Technician arrived and solved the problem within an hour. Very satisfied with the work. Will continue to use this service if and when I need to. The person was very polite and he explained what he had to do to fix the pipe.

The person I dealt with was very very good. Was quick, efficient and very courteous. My questions were answered to very promptly. The operator was friendly almost like family. Thank you for your prompt action. Good company to deal with.

Let me start out saying that I loved the salesman I had the first time I called. But I had lost his name and number. This salesperson I had didn’t show any enthusiasm for the sale. I had questions but he didn’t seem to want to answer them. I’m very disappointed in the salesperson. Has me thinking if I made the right choice.

Salesperson was very knowledgeable and thorough when explaining coverage and costs. Wish I would have went with this company 3 years ago! Have not used the services yet and I certainly hope it's better than the one I just fired.

5 Days ago our water heater and Furnace suddenly stopped working. I called in and was given 2 separate claim numbers for each #** and **. The technicians have been out to repair both and are still waiting on approvals from CHW to order the parts. We have to stay at a hotel because it is too cold in the house without the furnace working. It is now Friday night and I'm afraid that I now won't hear anything regarding the repairs until Monday. I'm disappointed that such an important repair is taking so long.

Great plumbing technician—got it done timely, very courteous and knowledgeable. We will use them again. Since it was a maintenance issue, Choice would not cover but that is usually our experience with warranty companies— but Choice did send a reputable plumber and we were very happy with the work.

I’ve had to call for service on different appliances over the years. I’ve always had very quick response and the appliances were fixed expeditedly. The one time they were unable to fix the appliance they gave me money to replace it. I highly recommend this company.

Waiting for repairs at this time, I will see how long it will take to get the plumber to make my repairs. I then will make the effort to list any more items that it will cost. I used this company before and I am using them again.

The repairman Jesse who came to work on the washer and dryer. Looked at the washer and dryer and told me what parts were needed and they would be ordered. Will I be charged for another trip to fix the washer and dryer?

No response to my request for second opinion on denial. Problem is low water pressure with hot water. Repairman suggested a new tankless water heater to replace my electric tank water heater...not the right answer. No follow up per my request for second opinion.

The service was excellent. Both with Choice and with the repairman. I'm very happy with this home warranty plan. The other two I have had left a lot to be desired as far as punctuality and coverage. I am very happy with Choice!!