Choice Home Warranty Reviews

The person that I spoke with explain everything for and was very nice.. She answer all my..question...Went thru everything with me...All the pricing was very affordable for me...She also we into details about all the services..I will let everyone I know about this company

Water Heater leaking. CHW Denied, tank not covered. I said nothing about tank leaking. Turned out to be leaking around element gasket. Requested a Customer Service Rep. Waited 2 weeks for her to call. She said basically water heaters rarely ever get paid. Their process is to DENY, POSTPONE, DELAY more and not pay anything. WILL NOT BE RENEWING POLICY! CHW is very hard to deal with!

I'm very pleased with the service done by D&L Overhead Garage Doors. Mark, the technician arrived on time and is very courteous. He is professional and knowledgeable. Mark did an excellent job in replacing my garage door opener. He explained and answered all of my questions thoroughly with courtesy. I would highly recommend Mark to my friends and neighbors.

I really like having the peace of mind from a warranty and it has helped me a lot this past year. It does come at a high price though and I don’t think I can afford another year. Hopefully you guys are able to lower the price.

So far I am happy with the experience. The problem has yet to be resolved as more techs have to come in, but the turnaround has been quick. Once the issue is fully resolved I can have a better idea, but I am happy that I was able to get two techs in to look at it in under a week.

After finding out that my water heater problem was not covered, I asked to cancel the rest of my three-year contract. I was told that for the remaining year and a half, I would get only $80 back. I don't think that is fair since I had paid for three years and half of what I paid would come to more than that.

You advertise if something breaks you will replace it, then I find out you only cover certain things. So how will you replace a heater and not pay for the whole heater, just certain parts. After my heater is fixed this company is gone and I am warning people on Facebook to make sure when a company says they will replace something, it will be the whole thing.

We had a leak in our laundry room sink. Not a critical issue, just an old worn out faucet that needed to be replaced. I entered a ticket late in the afternoon, and the company came out early the next day. The plumber was polite, fast, and efficient. So much better than my last home warranty company.

Really pleased with the service I have received over the past service requests. The work was excellent and Choice has really improved sending the right companies to do the job. I consider Choice the number one for Home Repair Warranty and I pass this info on to family and friends.

He called before appt time and set expectations for what time he would be there and arrived on time as expected. Did work quickly and was very nice. Great experience with no issues and would definitely use him again in the future.

Dryer not getting hot. The technician was prompt and courteous, wore his mask the whole time and explained everything that was wrong and the solution. He explained what the causes were and how the system breaks down at a certain age. Showed me the part that was needed and how that part functions on the dryer. Explained why the part fails and how to prevent it from failing.

The tech was very polite and courteous. Spoke with confidence about issue with the refrigerator. Once the problem was diagnosed I was contacted within 3 days by email with a resolution. Thank you for your promptness. I will be referring my friends and family to your service.

The tech Waseem was super professional, polite and extremely knowledgeable. This is by far the best company Choice Home Warranty has sent us. Would recommend for sure. He came back later on to fix the dryer as he needed the part.

I just join your home warranty company. My friend recommended you. She had been long time your customer. I can trusted her when she told about your company. I can’t evaluate you yet since I didn’t get any service. I am satisfied with your price and Luke **’s help. I will tell my friends and family. Thanks.

Filed a claim on July 28 2020. Finally fixed on March 8 2021 after first repairman came. He was suppose to come 2 more Times but never showed up. I stayed home two days waiting For the repairman. I gave up scheduled appointments to get the refrigerator repaired. What if it was a major problem.

The repair man was awesome! Perfect! My problem was making appointments for me without even if talking to me was very aggravating, because I had to track one down!! And even wait for a call back!! I don't like dealing through machine!! Simple and easy is best!

This is the second time something has happened that was not covered. The first time, my dishwasher flooded my kitchen and damaged my basement roof. The dishwasher is defective and I am afraid to use it again, so I had to replace it. None of it was covered. This claim was not covered either. The technician was wonderful and I ended up having to pay him myself to replace the toilet. I will not renew my policy and will not give good reviews or recommend CHW because it covers hardly anything.

Fast and efficient and got us scheduled quick. Very professional and courteous. Knew what to do and how to help. Very polite, Helpful and felt like he cared. Made me want to rely on Choice even more. Thanks.

The agent who assisted me acted like he was in a hurry. I contacted Choice a week ago and spoke with an agent named Daniel **. The agent who helped me today said he never heard of Daniel. Of course I was confused. I asked again and he said “I said I never heard of him.” A bit rough.

Thank you Latasha ** for going above and beyond for making my experience exceptional! I'm so glad I decided to look for a new home warranty company and even more glad I found Choice and Latasha. She not only listened and knew what I needed, she ensured my needs were met by finding alternative options. I truly appreciate her superb customer service skills, compassion, and her speediness of getting the information I needed. Please give her a raise or a promotion! She certainly earned my loyalty and I'm excited to bring my family and friends to Choice thanks to her.

Arron removed and worked on our Samsung icemaker for 30 to 40 minutes. He tried different things that had fixed icemakers before but nothing worked. He determined we needed to replace it and he placed an order. He was very informative, pleasant and professional.

It was my first time to file a claim. Assistant was very professional and effective and helpful. She explained the process when I would get a call either on email or voice mail on my phone. I hope I do get a call within 24 hours. This seems remarkable and very quick response.

I would like to say that the Technician Mr. Justin ** was very prompt, courteous, friendly and competent. Although my services are not complete on my appliance, he certainly gave it his immediate attention and has maintained good on-going communication which is far superior to my previous Home Owners Warranty Company!

Very quick response, helpful and I am satisfied with Choice Home warranty, I have been with them more than 3 years , just renewed the service with them. Our microwave died. I called and got quick service and found out we were able to replace it since it was a older model. I will received the check in next couple weeks. We ordered a new one online.

CHW contacted a repairman and notified me it would be a week before he came. Not acceptable. Fortunately the repairman called me to schedule within a few days. He did quality work and was a very nice man. Overall, I am satisfied but it’s because of the repairman, not CHW.

Answers questions good, accurate, friendly and nice. Respects old people and military veterans. Knows a lot about home warranties and all the options of getting one and tried to do best for the customer.

The person that came was very nice. He knew what he was talking about when it came to Water Heaters. He fixed the problem and explained how the Water Heaters works. I would say that this company should always be recommended.

Updated on 03/21/2021: My washing machine was making a "grinding sound" and not emptying the water. The tech showed up right on time and within a short time found the problem and fixed it. There was one broken part that had to be replaced and now I'm back doing laundry. Really great service!

March 10 very little problem once I got the correct department on the line. Today 5 different people. 2 cut Me off. I finally got someone who knew what they were doing and he took care of everything. Sorry I didn't get his name. I have been a long time customer.

Very good service. I like not having to schedule the service call. You guys handle all that for me. Thanks again. The service guy showed up on time and ready to work. He was fast and clean. We would recommend.

Our dishwasher was just not cleaning our dishes and about a year before had the computer mechanism replaced. We tried all kinds of detergent but it just wouldn’t clean or dry the dishes. A serviceman discovered that some pieces of a broken glass and our top rack was very rusty and it with broken glass were blocking an area that helped clean. He fixed it and we got a new top rack and it is working like new. :)

As a first-time homeowner, I like having the peace of mind that a home warranty provides. My agent Sam did a great job of explaining everything and knowing that if something happens I'm covered. I think I got a great deal.

I decided to go with Choice Home Warranty because they explained the plan well, they only have one plan and it covered an abundance of items. Marcus was knowledgeable and and helpful, he wanted to ensure my business today, discussed it with his manager and offered a great deal that I couldn't refuse. I signed up today.

Seems there ARE NO technicians affiliated with CHW in my rural community, so I always have to find my own...sigh.. At least response time is fair from CHW...and helps defray my out-of-pocket costs. I just have to have patience in entering a claim at the first sign of trouble, then find my own vendor, get diagnosis and provide to CHW.

My oven was not working and I was pleased with the timing of the repair - it was set up quickly and the repair was also done quickly. I emailed Choice and that day I had an appointment with a repair service.

We have the CHOICE warranty insurance for MANY YEARS. We never has request a service before, and according with what you tell us when we made the first contract WE DO NO NEED TO PAY THE FIRST CLAIM. Why we has to pay $45.00 now. This is BAD customer service with a good customer. I will thinking more deep the next time we need to renew the contract. THE TECHNICIAN WAS GREAT. Manuel

The gentlemen who came out were very friendly. They quickly diagnosed the problem with my fridge. But the part (motherboard) had to be ordered. I received it in five days, but my appointment for this repair was scheduled for THREE WEEKS later. We called Choice back, and got an appointment for tomorrow. Thank God!

The repair technician was terrific. He explained what he was doing and was very knowledgeable. The process to file a claim was easy, although I would have preferred a choice as to when the service call was going to take place.

Updated on 05/29/2021: The technician was excellent. He kept me informed of the time of arrival, was friendly, competent, patient, and knowledgeable. I was quite dissatisfied with Choice Home Warranty when they refused to cover the repair of one of the products I had requested to be repaired. Am in a dispute with them on that.

I had a problem, Choice made appointments immediately, the problem resolved itself, and canceling the appointments went smoothly. Dealing with Choice convinced me that my investment in home perfection was worth what I paid.

Informative rep helped me and answered email questions quickly before conducting our transaction over the phone. Didn't pressure me. Quick, but allowed me to answer questions. Provided payment options for both monthly and annually. It is obvious that the company would prefer an annual purchase but I was not pressured into it. Found discount for me which I am sure they do for everyone but it did help put warranty into my budget- Thanks!

He made too many mistakes and I had to repeat myself multiple times. He worked too fast trying to get things done quickly instead of being steady and accurate. After I told him all I could afford was the 480 per mo he kept trying to sell me on higher costs. Not what I would consider listening appropriately. I know he had a job to do but I also did not like getting badgered. When I threatened to cut the call off he finally stopped pitching.

The technician was very nice and very efficient. After arriving he went right to work. He replaced the heating coil and vacuumed out the whole bottom of my dryer. Would definitely recommend him. Thank you and I appreciate the service.

After having a bad experience with another home warranty company and dropped them. I wanted to be very careful of the new home warranty service I selected. The person for Choice Home Warranty was friendly, easy to talk to and answered all my questions to my satisfaction.

Contacted Choice home warranty. They said they did not have anyone available that I could find someone or they would keep working on it, they texted me and said KDC electrical would send someone out. KDC came out. Knew exactly what they were doing. One of the very best home warranty providers I have ever dealt with. Very good experience.

I am trying Choice for one more time. The customer service is horrible. I tried for over a month to renew and everyone was so rude and told me I could only pay the total upfront. I did it online for monthly payment. Staff very dishonest. I am currently asking around and doing my research to find the best company if any. I will pay to terminate contract if I find another or just not satisfied. All the numbers calling from your company comes through as Spam FYI.

Put a request in to have my refrigerator fixed. The same day I was sent a confirmation of an appointment!! I was so pleased with the response time as well as the company that was sent out. They were professional, courteous and fixed the problem.

Answered quickly, very pleasant lady, and very professional. Good experience. This is my first claim and it went very smoothly. I have recommended this to several friends and will do it again for the next year. The appliance that needs serviced is a oven panel that will not allow me to enter a temperature or change the clock.

The scheduling process was easy and quick. They were able to get someone to look at the issue that same week. They called when they were on their way. They showed up on time. They wore masks. They were polite. I told them the problem, they looked at the item and told me what the problem was. They were helpful and told me the process that was being taken and how to move forward. I was happy with my experience.

I wish the people I were filing a claim with could speak better English. It is very difficult to try to explain something when it difficult to understand them plus trying to explain something that either they do not understand, can't explain or put in their notes correctly in order for the claim to be processed. Luckily after speaking with the plumber he had told me that the processed claim from Choice should be about $100.00 for outlets needing fixed. In reality the estimate was $1000.00 and there were several other problems that needed to be fixed that I initially told the representative above but they never entered in the info even when I told them it was more than one issue.

The claim process was easy and the service repair arrived on time. Choice Home Warranty provided the contact information of the repair company via phone and email. The claim was approved and the follow up appointment was within 4 business days. I cannot be happier with the response time and follow up from Choice Home Warranty.

We previously were with a different company and comparing the service quality of contractors and response time Choice has much better quality and excellent service. I would not change them and I have recommended them to friends and family. Thank you so much for exceeding our expectations.

The technician diagnosed the problem and said the ice maker is faulty. He said he would need to replace the entire ice maker. After his visit we received an email that the ice maker is under a manufacturer's warranty. I called the company. They are replacing the ice maker. Thank you.

The technician arrived on time and was very attentive. He did fix one problem but a second problem manifested immediately after he left. He came back twice more but the problem was not resolved. The machine will not cool down and continues to run and heat dried clothing. I called Samsung after the 3rd visit and after describing the issue and being talked through some minor diagnostics, the Samsung tech diagnosed the issue as a bad control panel. I provided the Blue Star tech with the machine electronic diagnostic manual which could have been used to get the trouble code(s) to identify the problem.

Holden was courteous and capable. On time and completed a successful repair of our flawed Samsung refrigerator's ice maker. Additionally he made adjustments to the temperature settings to minimize the re-occurrence.

Very responsive. Quick to find a repairman. I paid the $65 and Choice Home Warranty is taking care of the rest! Thanks so much! However, I had an issue with my gas range. It had a gas valve leaking gas into my home, during the time the repairman was working on the gas furnace so he fixed it while he was here. When I called Choice and told them they refused to pay because the job was not submitted prior to the work being done. Even though I told them it was an emergency because it was a gas leak.

I was able to book my repair online, which I like. I received a prompt email telling me when the serviceman would be here. The serviceman was even a little early. He was very professional & had the problem fixed quickly. My only complaint is that I had to wait a little over 24 hours for the service.

Thus far, we have had good fortune with this warranty. Almost 6 months after purchasing the warranty we had two issues arise. Fortunately, I remembered the purchase of this warranty. The service technician was friendly and efficient. Repairs to two different systems were completed very soon after our claim.

Kinda always feel you're going to get the dirty end of the stick dealing with an insurance claim but wow the company calmed any fears and the technician assigned, Mr. ** couldn't have more professional in dealing with our problem. Thank you.

Both of the technicians were friendly and professional. I have no complaint with the young man that came out. The one that fixed the garbage disposal did his job. The technician that looked at the microwave could not fix it and recommended a new one.

Our customer service rep (Adriane) was EXCELLENT! He was patient, thorough and insightful....without pressure. This was refreshing! This review pertains to our initial contact with this company ONLY. So, we look forward to the same level of customer support whenever we call for service.

Customer service is not very nice and does not answer the question that is specifically asked. I was given the wrong information when I purchased additional pool coverage and I had to cancel it. They need to take the time to really understand what the buyer is needing. Also they denied a claim at first and then made the change after I provided proof. They should have asked for proof before denying my claim without contacting me.

I am highly disappointed that your company chose to decline my claim. I pay almost $500/yr plus a higher than avg monthly rate, plus a higher than avg service fee for you to turn down a fairly inexpensive claim. In my opinion this was a poor business decision on your part and now you are losing a good paying customer. The technician was outstanding, your company in my opinion not so much. I will also not be recommending you to others. Additionally, your reason "It has been determined that the scroll cage made contact with the motor housing, resulting in a failed motor. This is not a failure that occurs under normal wear and tear conditions," is false. No-one has touched that thing in an isolated part of the attic so it had to be normal wear and tear as you say. Thanks for nothing. Also, stop sending me ridiculous amounts of home security system ads. I already have ADT and will never switch.

Oven had loud noise and upon looking glass door had cracked in several places. Engineer called out $75. Email after that not covered. Why send engineer when I told you what happened and what the problem was. Oven was not inspected. Engineer said I will order new glass. Did you just want the $75?

When one experiences difficulties I waited a long time on hold to speak with a rep to get a service call started, and then technicians used by CHW were difficult to schedule and barely competent (one didn't even have complete tools and asked to use mine) and took multiple visits to fix things, and invariably CHW reps found a reason why a repair shouldn't be covered and turned into a fight (e.g. one is expected to have their hvac regularly serviced at own expense. If your servicing technician finds a capacitor out of spec requiring replacement CHW will say they won't cover the $75 repair if their technician doesn't first diagnose for a $65 service call fee, and then won't pay to replace degraded components but only failed components).

In nearly every experience I have had what has failed has been denied. When the dishwasher control panel failed I was given less than 1/3 of its replacement cost. Now the AC has failed once again my claim has been denied. I have been assigned a case manager that will discuss and most likely tell me why my request is being denied. I will write more after my discussion with your case manager.

Choice Home Warranty please make sure that you are on the same page with your contractors. You say one thing and when contractors come to a home they are saying something different, for example you say we can pay cash or check and the contractors are saying they cannot accept cash. I am wondering if you have the opportunity to screen your contractors because I do hope and pray that diversity and inclusion is a part of your company and the contractors as well.

Great service. Problem fixed in no time. Better than ESP service I had for years. Would recommend Choice Home to friends and family. The tech that showed up was from Sears and the freezer was a Kenmore. Great job. He knew right off what the problem was. Thank you.

I had an issue with my garbage disposal. Choice was able to get someone out on early Saturday morning. The service you referred was very good. I would recommend Amy’s plumbing. He was on-time, he practiced social distancing and he identified the issue right away. The scheduled appointment was made by Choice Warranty.

Look up my file... Hopefully you all make it right. Agent submitted a second claim and recording is being pulled for review as he said you all would repair it no problem. I hope after the call is reviewed and three days of work I had to miss for useless technician meets it will be repaired.

Issac with Sunflower Plumbing was so easy to work with. Very knowledgeable about my issues and resolved in a timely manner. Explained what the problem was and how I can prevent it from happening next time. CHW claim form was the easiest way to submit my issue and they were out in two days.

As Par for Choice it took three AC companies to diagnose the problem and fix my AC. it seems Choice has a tier system for dispatching service repair techs. First they send lower tier people to reduce their costs. When there is no results they send the next tier and when there is no results they send their best tech. This is SAD because the homeowner has to wait for good service. This is their MO.

The technician that was sent to my house from Choice Warranty to fix my plumbing issue was very professional and efficient. He explained everything very well, & fixed the problem. He came during the time frame he promised also, so I was very pleased with the service.

You are a little bit slow in sending people to come and service. Took about 3 days for service. I was not really happy about that but overall you look good. I hope you do a better job in the future about sending someone to service me. Thank you very much and have a nice day and that's all I got to say.

Anthony was very pleasant to work with when signing up for new service. He did not rush me, he was patient, explained (I asked several times) how the program works and he even took the time to talk about the weather. Did not feel as though I was speaking with a sales person; felt more like just shooting the breeze with an acquaintance.

The claims manager treated in a very condescending manner. Was making excuses as a way to defend the company and not the customer. Very impersonal and cold. Could not cancel my account soon enough. The damaged to the AC unit was a classic wear and tear. Yadira implied that the unit broke because of my fault or negligence. Her responses to my inquiries were based on her inexpert opinion. From customer service to the claims manager, the company’s interests were ahead of my needs as a customer. Needless to say, I will continue to provide negative reviews including the BBB.

I had a great experience with this company. They did a good job. I realized that the initial plumbing company 2 years ago lied to me. They did not replace my garbage disposal with the correct size. I had a 3/4 and they replaced it with a 1/2. I did not realize this until Bff plumbing replaced this unit. I was a little upset to find this out but it wasn't their fault. They returned and assured me that they installed a better unit than what I had. I hope they are right. The customer service is great and they are very professional.

Choice Home Warranty was great however I'm still waiting for the repairman to get back to me after he assessed what was wrong with my water heater. He said he sent you guys a text recommending replacement of the water heater. I don't know if that's his fault or yours.

First they could not find a repair person, they wanted me to do their job for them, then they wanted me to pay for the parts and they would give me the money back. Then they decided that they were not going to cover my water heater so now I have to go get one on my own and have it installed at my expense, I'm wondering why I'm paying out all the money I do, for a useless service.

I bought a five year warranty. This is the first time I tried to use the warranty. The warranty didn't cover the expense. I was very disappointed as it should have been under warranty. There were scheduling issues as well. The scheduling issues could have been overlooked if the repair was covered.

When technician didn’t arrive, after waiting 5 hrs. I called the Company, I was not on their list for services. What a mess? Wasted 5 hours waiting for them to arrive. When called your office, for you no big deal. Easy way made new appointment. I did not take your appointment, I arranged myself. Hope in future you don’t mess up like this -time is precious.

Very responsive and courteous. Impressed with the very quick scheduling of the repair. Repair was scheduled within two days. No hassle on approving the specific items to be repaired. Repair person was courteous and knowledgeable. Explained the problem and why a second visit would be required.

I was totally surprised and pleased with the expediency I received when filing a claim with Choice Home Warranty! I called mid-morning and a technician was at our home the very next morning and we had a positive conclusion with our problem virtually within 24 hours of our initial call. The technician was very prompt, kind and knowledgeable and got us a solution to our problem with our oven! Very happy customer! Finally, something works as promised! Thank you.

Hvac was repaired and they knew exactly what was wrong. They came back twice first to diagnose and second to repair unit and install new Thermostat. They were very knowledgable and courteous. I would definitely use this company again if I had to.

Tech was very friendly and took their time on analyzing the problem. Was very good communicator. They also advise me of the things that needed to be done whenever then come back to flush the unit. I will use them again.

Great experience from first phone call to completion of appointment. James was fantastic! Although he was not able to determine the problem at this time, he took extra care to make sure I understood and was comfortable that everything was fine. I’m a new client and am happy I switched.

The technician was very courteous and kind and gave me options and suggestions on what he can do to assist me in getting the matter taken care of. My issue is what you CHW is saying that my water heater not being covered because the housing is not covered. I may as well keep my money in my purse and pull it out when I need something done. I would save a lot like that.

Prompt response from Choice Home Warranty. Prompt response to service request. Prompt service approval. Job completed within days by recommended plumber (Cowen Mechanical). Will continue to use Choice Home Warranty for needed home repairs. Very happy so far with Choice Home Warranty.

Very happy with the service given from Choice Warranty! They are fast and efficient with the claim process and with just overall customer service. They not only call you but email you with all of the information and it was so convenient and so professional. I recommend this service to all! Thank you!

My technician was amazing! Of course I had to find him myself because no one in my area will do work for Choice warranty. After seeing all he had to deal with and how they try to scam out of paying bills I can see why! I’m still not sure if they are going to pay. Heaven forbid someone want to do quality, efficient, and safe work! They could care less if I have to wait around with water leaking, no hot water, and potentially unsafe conditions. The last claim I tried to file they couldn’t find anyone to do the work either... I couldn’t even find someone willing to try to work with them so I just paid out of pocket. What a joke of a company!

Sonny was very accommodating and professional. I had a stacked unit and he was understanding of the setup. He was patient and thorough with his work. I would gladly use him if needed in the future and I would not hesitate to refer him.

I had to wait a whole week for service. Good thing I had another toilet in the house. My experience would be a 3. Just need to have more companies so customers don't have to wait days. It was an easy fix.

The technician that Choice lined up for repair on our dryer was extremely very professional. Knowledgeable and experienced and got the work done in a timely manner. The only situation we had with Choice was lining up a company that would honor the warranty repair work. We waited over 1 1/2 weeks from our initial call from not hearing anything back from Choice and placed another call in for status. After getting a supervisor manager on the line for communications, she was able to get some progress going for us and our technician came out the following week.

My plumber tried to call you for 2 hr and could not get through. You need a private number just for this. I pay $201.00. I'm not very happy. Not happy not happy not happy not happy. Do you understand?

We were completely satisfied from claim filing to claim processing to repair service notification to scheduling to contact before service to completion of service. Service provider appeared to be efficient and completed repair in a timely manner! Great job and experience.

Updated on 03/17/2021: There was a GFI problem. Electrician was about ready to give up several times but kept with it and found some irregularities in the way the house was wired but was able to fix the problem and everything works fine now. The dimmer switch in the dining room did not work and he came back a day later and replaced it. It works fine now.

Professional solved problem completely. Went out of his way to come day earlier as It was urgent. He wore protective garments and boots to protect carpeting. Covid precautions as well. Highly recommend Collins ** of Ecco Drains & Plumbing LLC.

My air conditioning stopped working, and the lady that process my claim was very courteous and polite, and within 15 minutes I knew who was coming to address the problem and when. The contractors who came to fix the problem were very respectful and wore their face mask which I appreciate it, and within the hour they fix the problem. I strongly recommend Choice Home Warranty just for the peace of mind that they give you.

We absolutely love our Warranty plan. Each time we have called with any issue they are very prompt to respond. The repair company they send is amazing, they quickly do the repair and are very friendly and professional. I highly recommend Choice Warranty. It gives us peace of mind.

He was very friendly and explained what was wrong and what was to happen next. Wasn't too long after he left that he called me back to say the job was approved and the parts was already ordered and another date was already set up for completion of the job.

The gentleman reviewed the problem and immediately knew what was wrong. He explained everything about how he would fix it. He was courteous and thoughtful as he explained how he would fix the problem. He also stated that he would tell the company about drywall repairs.

Plumbers came the next day after problem was reported. They took care of the problem quickly and efficiently and cleaned up after themselves. They had to come from out of town so we appreciated them coming as soon as they could. Was also pleased they understood the process of submitting the warranty claim and that was accomplished smoothly.

The Last Guy was very professional, masked, face and feet, and he asked me to remove items on top shelf before sticking his head into the fridge, very clean, didn't even know he was there, very quick and efficient.

Ref. subject personnel who first talked to was very courteous and knowlegeable, however when I was writing service number down, I mistakenly touched my phone, and was disconnected, I called back. Another person answered, in which he located request and finalize it. PS I forgot all names concerned.

My request was handled few minutes after I reported that I had leaky faucets. I was sent a confirmation number and a statement that my repair request had been sent to a contractor in my area, the rest is history. Within 24 hours the faucets were repaired. Thanks!

Terry of Mr Smith’s Home Repair did an excellent job. He was professional, efficient and pleasant. I will gladly use them again. Thank you Robert ** and Choice Home. God bless you all. Terry is our new best friend.

The plumbing technician you sent to our house by the name of Charles was excellent in every way conceivable!!! He solved the sewage clog and even cleaned up the area before he left. Would recommend him to all your members!!!

Lynn

We have always received professional support and service, with prompt response times. On an occasion when the issue did not get corrected in a timely manner due to a supplier's delay in setting up an appt., the Choice CS staff continued to push to get the repair completed.

Extremely dissatisfied as I had to pay the deductible for someone to come out and look at three appliances, make a mess of my kitchen and fix nothing!!! Hope the next time he shows up, things will be fixed.

Long story short, we moved to Choice in February from another home warranty service (we had been with for five years that began slacking in customer service), about a month into our contract our washing machine stopped spinning. We paid the $75 deductible and then was told that the washing machine would NOT be covered after all because the cause of the problem would have to have taken time to occur (longer than our contract had been active apparently). Either way, the washing machine is five years old. ANY malfunction will more than likely have taken some time to occur, as with any other appliance. So, between the deductible and our monthly payment we're out roughly $125 (non refundable) and our washing machine is still broken. Just doesn't seem fair. I canceled our contract after no agreement could be met. In retrospect, I should have stayed where I was, I'll take poor customer service over no service any day.

I just signed up with Nathan. He took the time to explain everything in detail and really takes care of us Veterans! I cannot give you any information on the service yet, but I can definitely say to other Veterans, ask for Nathan!

Very personable and friendly! Helpful and knowledgeable! I am excited to have this coverage for my home and for my appliances! I am glad that I took advantage of the discounts and getting this coverage that I have needed for a while!

Mrs. ** was extremely helpful. We were given the option of challenging the original quote. She was able to renegotiate the price and have additional money added to the final quote. The process went smoothly. My only concern is the up to 30 wait for funding to replace the washer.

I am still waiting for a determination following my response to your rejection. I submitted it 2 days ago. I was told I would get a caseworker within 24 hours. However, I have not received a call from you. Please consider my plea for help. ASAP

The rep was clear, helpful and efficient. I am awaiting further notice. It concerns my washer/ dryer which abruptly stopped in the process of the wash cycle today, Match 12, 2021, to my great surprise because it has always been a dependable one.

Furnace was not working. A tech. came the next day, found the problem, order the part and came back the following day and repaired the furnace. The tech. was polite, knowledgeable and prompt. I am very satisfied with your service.

I have been transferred twice and am STILL on hold. I am planning to cancel my account and NO ONE seems to want to allow me to do that though it is part of the agreement. Please see this as a confirmation of my cancellation and call me to confirm.

I had to file a claim with Choice Warranty. It was very easy and efficient. I had a reputable technician arrive, followed all COVID protocols, and he received authorization to replace my disposal within ten or so minutes. I paid my $65 and my disposal is up and running! VERY pleased with how easy it is to make a claim. I'd recommend this company if you're looking for a warranty company!

I am waiting on the service to be performed, the wait between activation of the service is time consuming. The process of waiting for the technician to respond, then waiting for the appointment, before the actual work being done is the problem. After all this time, what if the item to be serviced needs a part to be ordered, that's more time wasted.

Brittney communicated very well and answered all of my questions and concerns. She was very pleasant and knowledgeable. She looked over my claims and explained why there was 2 when I only called 1 time. She saved me money by renewing and also stated that I saved on my deductible from $85 to $60. Great job

Had I not been adamant with the situation at hand in getting a water heater replaced in a reasonable time I would still be without water today. The process is not timely to get emergency repairs/replacements fixed. In addition to the “so called” variables in your expensive Home Warranty Contract. Yes it saved me money had I hired a plumber myself, but I already paid a large amount for the protection not knowing there are little exclusions in the contract that are not called out to the consumer. Therefore I will be lodging an appeal.

I have had a few home warranty companies throughout the years. Once I moved to Texas and purchased my home. I needed to locate a home warranty company. Come across CHW based on previous reviews and ratings. They have not disappointed. They are communicative and reliable. I've already submitted 5 claims and CHW has met their obligations. Will definitely be extending my plan.

I had our regular HVAC COMPANY perform our scheduled 6 month service as usual after I noticed the A/C fan motor wasn't operating. The tech from Ashton Britt performed the scheduled cleaning and filter replacement and diagnosed the fan motor as inoperable due to normal use. No severe weather, power surges, or poor maintenance. I submitted the claim and would prefer the company I use and trust to do the replacement. Ashton Britt, Jefferson City, Tennessee. Thank you David **

My machine was leaking and not spinning. I put in a call and got a response within minutes saying I had an appointment scheduled. The technician arrived 2 days later. After diagnosing the problem, the technician put in a request relating the problem to Choice. The following day, I received a response saying that they were replacing my machine. How awesome is that!

Coincidence.. I was preparing to contract with Choice when you rep called. Polite enough. Told him I was looking at your screen with the 13 months and the $75 charge. He went on with the usual itch... Ok, agreed... But when the contract review came the charge was $85 not $75 as "Guaranteed." Unless it is changed, I will cancel asp. The ball is in your court.

The serviceman was very professional and very neat, He explained what he had done. He cleaned up the work area and I had not seen this in any previous servicemen, He was a credit to his company. I am glad I had Choice Home Warranty.

American HVAC responded quickly. My tech was very mindful of my home and did a complete inspection of the hot water tank. I would recommend this business. I received feedback from Choice Home Warranty within an hour that Tank will be replaced.

Chaucer has been wonderful for me. I have had to use them a number of times and are great! Even when they got no response they give option to get own service and the refund very fast. Very happy with Choice so far.

We were very satisfied with the service we received from Pence Electric. The gentleman was very courteous and polite, and was extremely knowledgeable about electrical issues. He explained to us very well what the issue was and how he would fix it.

The company is friendly and efficient and the tech referrals have been knowledgeable and punctual. Communication has been superb by both Choice Warranty and the referring company. My claims have been settled with great speed and absolutely no stress. Love this company.

Due to covid it has taken a long time to get parts for the refrigerator. Mike has kept me apprised about parts arrival. The delays are not his fault and he fixed what he could and ordered the rest. But the floor cannot be fixed until the fridge is fixed and the problem is finally ended.

I moved to another location and it was CHW made it easy to move my contract. They were easy to work with and ensured that my coverage was the same if not better. I would recommend CHW to anyone who is looking for home warranty coverage.

David, the technician, was very knowledgeable and professional. He answered all our questions and got the job done well, and in a timely manner. We would certainly recommend him to friends and family. Thank you for a job well done.

The amount I was offered to replace our refrigerator was woefully inadequate for one of comparable value. I asked to talk to a claim manager. I was told that they do not negotiate and not offered any other means of dispute resolution.

The young man who did my service was knowledgeable about what he was doing. He was very polite and friendly. Went above and beyond my expectations. Diligently cleand up after himself after finishing his work. I would recommend him to anyone who needed electrical work.

Bobby was prompt and professional about his business. Communicative prior, during, and after his visit which is key factor in today's world. Educative explanation of how things work in the pool system, what went wrong, and presented various option on how to fix the problem. Clearly an expert at this field.

Technician was top-notch, was able to quickly assess my problem and resolved it without issue. I was very please with his ability to get my plumbing issue fixed. He was courteous, clean and made sure that everything was working before he left.

So far the process has been a bit cumbersome... It had been a challenge based on minimal coverage that the warranty plan covers. I haven't received payment yet, so if that works out then it was worth it. I anxiously await the payment processing.

So I pre-paid you for 5 years for insurance that you make me pay for the service as well. I expect to be hearing from you as well as getting reimbursed soon!!! This is not the first notice, I would appreciate your fixing this matter.

Choice Home Warranty sent Quick Appliance Services who provided excellent service. He came in and assessed the problem with my washer, changed the parts and was done in less than 1/2 hour. Will definitely recommend this service provider and Choice Home Warranty.

Quick and easy with coverage for the entire home. Friendly and experienced representatives that get the best deal for your situation. I have not had to file a claim since I just took out coverage so I will have to wait for a claim and see what kind of service they give to customers.

The company came out right away when we submitted a claim. The technician was great and found the problem quickly. However when he submitted our claim for gas valve to be replaced, Choice Home Warranty denied payment. I have a friend with same warranty and hers was covered- so why was mine not! We have paid choice home warranty for 5 years, with very little small claims. This is the first serious problem and they refused. We Also paid extra for our pool and they denied that claim. I will be looking for another warranty company come June!

The job was done quickly and professionally by a Sears technician. I will so recommend you to my friends. I have never been disappointed with your service. The tech changed all the seals in the dishwasher. My new claim is for the seals in my toilet and I'm sure you will come thru with 5 star service again.

Air Travel the HVAC company who came in to fix my problem was excellent. They came when scheduled, identified the issues and corrected them both in a timely, clean and very professional manner. No issues to report. I would highly recommend Choice and Air Travel.

I fired my old home warranty company and was very skeptical of getting another one. Michael ** called me from Choice and I put him through the wringer with questions. He answered everything and understood my concerns. He was not pushy at all. He was very kind and even let me think about things for a few days. I called him back and the deal was done. It was because of him that I bought my warranty. Customer Service is key. Thank you Michael.

I wasn't prepared to make a decision between Choice and a competitor, for home warranty service. Your telephone rep, Louis, patiently walked me though the process and responded to my every concern. I accepted the offer right away. Now, it's the company's responsibility to secure my satisfaction. Hoping for the best.

Washing machine fixed, HVAC fixed, refrigerator fixed!! Can’t say enough! Sure there’s a $60-70 service fee but having a small set amount versus big lump sum helps with budgeting. Every time they’ve offered the reimbursement option which allows you to use your own service provider as well, however I’ve always used who they sent out. Been trusting them for 5 years, so far they’ve never let me down!

The stove in question, a Samsung Chef Collection, Model NE58H9970WS. Please recheck the value of that unit, comparable with another brand. Samsung is not manufacturing that unit anymore. I cannot buy anything close to its worth for the pittance you offered. While we are dickering over price, I can't prepare meals. I am forced to buy TV dinners to cook in the microwave. Please don't make anymore offers like that. It is nonsensical. Thank you for your reconsideration.

Have to replace the spray pump on my 5-year old Whirlpool dishwasher. The impeller broke off the motor shaft. Would have rated higher if the technician had the part on hand rather than having to make a second trip to complete the repair.

We have been very happy with our overall service... Great price and quick service... Have had warranty for 4 years and counting... We will continue to use Choice Home Warranty in the future... And I would recommend to friends and family. Thank you.

Excellent Service on my dishwasher by technician Mr. Cool. The visit fee and annual fee is very reasonable. I’m a repeat customer. Easy service call access online or by phone. I would recommend over other companies I’ve had.

It took 3 days for someone to come out. The guy said it is probably the burner out, said he was going to submit his report and come back in and said he needed to try to light it again, still didn’t work. He then said it was the thermocouple. He would take the part out and then go get the part and return and fix it. He left and returned but said they don’t have the part and he had to drive to Salt Lake but was going to do his other jobs while he was out there and would return later. We have already been without hot water for 3 days and I am not sure if it will be fixed tonight.

Agent friendly and understanding. We appreciate having a company that we can work with to keep our home running smoothly with lower costs. Specialists are extremely expensive so CHW is a Godsend. We are very thankful for your services.

They were helpful and I submitted my claim. But only one day and haven't heard if they have found someone to fix my problem. When it is fixed then I will be able to say if I was satisfied. Waiting to get it fixed.

This was my first contact with a Choice Home Warranty Representative. He was very cordial, welcoming and patient. He assisted me join the Choice Family as a new client. I hope to enjoy great services from the company, which will put me in a good position to tell others.

Fast and efficient service. Friendly tech. Went right to work and solved the problem within 20 minutes. Gave us some good information on hot water tank problems. Definitely worth the price of the warranty. First time we used the service and we were well pleased.

Kayleigh was polite, informative, and explained the policy in a manner that I could easily understand. She answered all my questions. I feel like she gave me a good deal. I am on a fixed low income and she explained the best deal for my money. I feel comfortable knowing my major appliances are covered by this policy in case I ever need it.

Our water heater failed and so we called Choice. The technician (plumber) assigned did a great job and really cared that we had our water heater was fixed as soon as possible even though he had to search high and low for the needed parts. Thank you for sending Don ** to repair our unit.

I was not happy with my sales rep at all. I felt he was trying to pull a fast deal on me... He spoke in a patronizing way. In addition...he forgot to add my second home that we discussed to the email he sent me as a confirmation after I paid. I do not see my second home listed on the email. It is **. Please add this home as well.

It was an easy process to get a policy. I am hoping for a similar positive experience if I have to use policy. I didn't like being upsold and pitched more expensive plans, but appreciated the honesty and candor of the associate. Thanks for your assistance.

I bought my Condo and moved in February 2021. The home warranty with Choice was part of the settlement. My furnace was not working. It took Choice from 2/22/2031 until 3/11/2021 to get someone here to look at it. Now they have denied the claim for new thermostat. Never ever would I renew this contract or let anyone I know to buy one.

We put in a service call and a few hours later heard from a tech that said he could come out within hours. He ended up coming to fix our oven on a Sunday at 7:30 AM. We appreciated his fast response and flexibility. He was very friendly and fixed our problem in no time.

Technician came in promptly and checked everything and knew what he was doing. Refrigerator is older and needed parts were not available. Choice opted to offer money to buy a new refrigerator which after checking on new models we arrived at a fair price. It was great for me. Thanks Choice! I will surely keep using Choice Home Warranty!

The work was completed in a timely manner. Making payment was easy to do. Tech was friendly to talk with. I appreciate the pre-call before arrival. Calls were handled with friendliness and courteously. A company that would be on a recommendation list.

David with Lee Enterprises was very prompt and professional, he was able to diagnose the problem immediately, went out and got the part, and fixed everything. Saved us the time, eliminate water waste and got the issues taken care of immediately. Thank you David! We hope to use your service again soon.

Yes this plumber also worked on my hot water heater. I upgraded the unit after having two months of problems with Choice Home Warranty to get parts to repair! He was very good plumber and good at his job. I would recommend service.

The man that came to repair my dryer was great. He had to order parts which took 4 days. But it finally works. My only complaint was with Choice Home Warranty. They schedule the appointment and never contacted me to ask if the time they scheduled was okay with me, which it wasn't. I had to contact the repair company to change the appointment.

CHW responded very quickly with an appointment to help with our electrical issues. I was pleasantly surprised. Not usually the case with home warranty companies. Electrician from EEC went above & beyond. Knowledgeable & informative. He wasn’t rushed & stayed to task.

Claim and Customer Representatives were respectful. Toilets will not flush without filling to near overflow level. I have tried plunging toilets, but this does not help. All was toilets were working and then the line started to back up on Tuesday evening. I am concerned there may even be a pipe bursted.

Dishwasher not cleaning. Glasses had film called to report and an hour later had a repairman scheduled by CHW. Very professional and polite rep came out. Called in advance. Diagnosed and repaired within 30 minutes. Couldn't be more pleased! Would def recommend. This repairman and CHW again.

Great service. Timely and professional. The technician called to let me know he was on his way. He listened to my concerns and explained what he did to fix the problem. God bless you for choosing a reliable company. Stay blessed of the Lord Jesus Christ.

The 2 gentleman who serviced my unit were very polite and prompt. They called me to let me know they were coming 1 hr prior to arrival. They explained what was going on with my unit, and when they entered the house they took proper precautions. I received A+ service. Thank you!

Just the facts. I submitted a claim Monday March 8th for a refrigerator that was not working. A technician came to assess the unit on Tuesday March 9th in the early afternoon. The technician told me he was suggesting the refrigerator be replaced. Today is Thursday March 11th, no word from Choice Home Warranty. Just the facts.

Good & friendly service with prompt response. The Agent was very helpful & gave us plenty of support & advice & help in making decision. He also arranged a substantial discount along with payment options. We agreed to a three year contract with a fixed amount.

Work completed same day. Wilbanks Plumbing completed the work ahead of schedule. However, Choice Warranty has at times selected companies that were not first rate, and we had 1 time where the tech quit during the initial appraisal because Choice Warranty was very late in paying him for previous work. Also, have heard from several techs that they would preferred to work with other warranty companies because Choice would sometimes challenge the tech's assessment of the situation.

Amie ** is the best! She responded quickly to my concern about my fridge and we had it fixed in a week. It was easy to submit, easy to process, and luckily an easy repair. I always recommend CHW to people who need it! (And Amie, I recommend Amie.) :) Thank you!!!

My disposal decided to die, called CHW, waited about 2 minutes for a representative, explained the situation and received a claim number. Next day, received a email that no one had responded yet, but to be patient. Then received a email that a technician had been reached and would call. About 2 hours later got a phone call and set up a time to come to the house. Appointment was kept, new unit would be ordered for install this week. Got a email with the authorization for a new unit, technician called to set up a date and time. Was on time-unit replaced. The experience was great, quick and painless.

The technician that was assigned to fix my water leak problem, was awesome. He is friendly, thorough and very professional. He didn't rush through the job but took a reasonable amount of time. Obviously, Choice partners with great quality service organizations.

Prior to his arrival, the fridge was making a horrible noise. I disconnected it. When he arrived and plugged it back in there was no noise. He waited an extra 5 or 10 minutes and still no noise. He was great and I hope the unit will be too!

Response time is disgusting, Representative were hard to understand due to their accent and their lack of putting a sentence together using good English. I am told response time is 24 to 48 hours maximum. It took them 6 days to get someone to my home to repair my heating system. For 6 days I stayed in a house that hovered around 55 degree. I requested that I receive a call from upper management, that never happened. DISGUSTING IS WHAT I CALL THIS WARRANTY COMPANY. As annoyed as I am, I might take to Social Media and let the rest of the country know as well. NOT HAPPY AT ALL.

Representative Cheryl was very thorough and polite. Our conversation was informative and professional. Unfortunately, I had not read the many pages of “small print” regarding dollar amounts and “caps”. My husband and I are deciding on whether to cancel our Choice Plan. Choice chooses to spend time (mine) and money on trying to fix appliances that are too old to fix. For the amount of (capped) funds, it’s probably not worth our time. Our decision will be forthcoming. Thank you.

Eric owns Foothills Star Appliance. He came to service my dryer and refrigerator. He was friendly, answered my questions as he worked, and even helped me with a small other problem that he didn't come here to do. I would highly recommend his business for any appliance needs. He's professional and kind.

My thermostat went out in -13 weather and you couldn't get a service person to look at it. With no heat I called a P&b co and they took care of it. Then I was told I should have ask for a reimbursement. Was I to go without heat in below zero weather. Since then the problem with you has been solved. I’m to get a check within 30 days.

I called. My heating downstairs wasn't working. They had a technician booked for Tuesday. This happened on a Saturday. I called technician. If I paid 150 weekend charge he would come out. Paid it. Was there in 30 minutes and fixed it. Technician was great. Definitely recommend again.

My claim was originally declined because it was determined that the problem existed prior to the activation of the account but when I decided to cancel my policy so I would be able to afford a new refrigerator I was promised a payment of $350 which I accepted.

Quick response to claim. Technician was friendly and did what he was suppose to do to resolve the matter...stoppage fixed and tub is draining. As of right now purchasing Choice warranty was a great choice that I made during the pandemic and I will be sure to share this with others. Great customer service!

Quick excellent customer service from Choice Home Warranty and Air Pro Services Texarkana! Contractor was insured, bonded, responsive, friendly, and a member of Better Business Bureau. They explained the problem and solution in detail. Work was performed quickly and work area was left clean.

Israel came on time for his appointment. He explained to me what needed to be done, what was covered by the insurance and what was not. I had to pay extra for a few parts and labor but the job was done painlessly. I am very pleased with his services and I definitely recommend him.

Technician was very professional and knew what he was doing and very easy to deal with. He arrived within time frame given and he was very pleasant. He even boy booties over his shoes. I would recommend Gator plumbing and drain. Thank you.

We cancelled our claim with Choice Warranty, because your company did not consider the flooding from a burst pipe an emergency. All the while our flooring is under 1 inch of water. No I will never recommend Choice to a friend or relative. We called our own Clean Up service, paid for it ourselves and saved very expensive flooring.

When he first got there and evaluated the situation I didn’t take him long to think that it might not be the pipes but something else. However, he kept fiddling with it for a while instead of just going to get the equipment and coming back at a later time knowing that I needed to leave for work. He also requested to come very very early, before 7 o’clock and when I accommodated he ended up having to be late which was frustrating because it was my one day to sleep in and he knew this.

The repair guy was fast and super nice! 10/10 recommended!!! He came in, fixed the issue, and explained exactly what the issue was. As I said before, he was super nice and super fast! Next repair hopefully he’s the guy! Thanks!

I feel 500 dollars is a really low amt. for plumping issues as older homes will have more problems needing fixed. I also don't think you should take away the reimbursement program because not all the contractors you hire know what to do or even fix certain problems.

The service was fast and the Technician was knowledgeable. Choice customer service representative was helpful and the notification was timely. Choice price and deductible is affordable. I have three accounts with Choice Home Warranty and I have no complaints. I hope it remains that way.