Choice Home Warranty Reviews

OMG! So easy to file my claim! Just needed account number, reason for claim, type of unit and brand. Thank you. Praying the rest of the experience will be as good! If so, will definitely recommend to friends and family!

My door opener is broken and has damage the top two panels of my garage door. I have no idea how it happened. I just was trying to close the garage. I noticed it was only closing halfway down. Then I saw the opener has torn off the door and the arm of the opener appears bent as well. I think both the door and opener need replacing.

I have had an issue with Choice Home Warranty and no one ever called to fix it. My appointment just got moved with just an email notification about 3 days before the me after had already taken off from work and they moved it a week later so now I have to wait 2 weeks to get my water heater fixed.

The repairman called prior to arrival. He was quick and efficient. I explained what he was doing and what needed to be done to fix the disposer. I am very happy with work, and happy that it was taken care so fast.

After my first experience with Choice was very unsatisfactory. But with this second experience was much better. The repairman was very pleasant. He was very knowledgeable. So this time was much better than the first time when I needed repairs to the ac unit. And had to find my own repairman. And had to fight to get my refund.

Fast excellent service. Would highly recommend this company to all. Service provided by top quality technicians who have been very courteous and prompt. Will continue to use Choice Warranty for the long term. Thank you for your continuing good service.

They were rude. Would not keep mask on. Said they would need to tear up basement floor. Said pipes were collapsed. I called out another plumber. He cleaned out three drains. Problem Solved. This is the second time someone has come out talked about tearing out walls or floors when it wasn’t necessary.

Response time was great and tech was there the following day. The tech was very informative and showed me the issues with our machine every step of the way. I was also happy with the quick response regarding decision made to replace our machine. Was not quite pleased with the offer however it was somewhat fair.

Water leaking from tank to toilet bowl in master bedroom toilet. Constant leak after flushing. Plumbing Technician made adjustments and fixed it. Suggested we need to replace. If it happens again, part would have to be replace.

Our pump went out on our pool. I contacted Choice approximately 2 days after we realised it wasn’t working. The next day they acknowledged the repair request and had it assigned to a repair facility within a day. Great customer service and their chosen repair facility was in immediate contact. Very good value for money, I would definitely recommend Choice Home Warranty to others.

They were there to service the dryer the next day. Very polite, very friendly and did a great job. They were on time. They left everything clean. The dryer has worked great since they were there to service it. Thank you.

My refrigerator has been out for over 2 weeks. An inspection agreement was sent in on April 15, 2021 showing that the unit would cost in excess of $800 to repair with no guarantee. I need attention to this matter and will consider a settlement. I have been a Realtor for 38 years and never had such poor service.

This was a bait and switch. I did not get was I was promised. I read the contract after paying them and the contract is not what was promised to me. Now I'm trying to figure out how to get out of the contract.

I had two separate problems occur within a matter of days. There was a few day lag before technicians arrived. The HVAC issue was resolved the same day but the plumbing matter took 3 separate visits to address mainly because technicians did not have the right equipment the first time, only one came the 2nd time with a "quick fix" chemical that failed and finally spent several hours during the 3rd visit but all got fixed in the end. Overall the online communication allows for a quick way to relay key information and the Choice staff replied and followed-up until everything was solved. Wonderful to actually have this kind of support as the prior home warranty I had was truly pathetic in terms of customer support and more. Thank you!

My roof recently acquired two holes and I requested Choice Warranty to pay for the roof to be tarped until I could get money to pay for roof repair. They denied and my home had rain in 2 rooms. I paid extra for limited roof service.

I find that the responses and the service has improved so much better. I had a problem with my boiler on a cold day and the technician came out faster than was anticipated. He said he would get the word to the company as soon as possible and would get as soon as possible. My claim has not been completed as yet, so I am expecting a quick response to close out.

The service repairman that you sent was "Super Efficient" in repairing my washing machine's spin problem and "A super nice person." It certainly made me feel very happy and very comfortable to be with "Choice Home Warranty" and feel that I made a good decision.

Customer service is nice when speaking with them. But rating your insurance it is horrible. Three times now I have needed things repaired and you decline it. I'm paying for coverage for nothing. The price of copay is great but I want coverage that I am paying for. I will not recommend your insurance and I am looking for other insurance.

I have experienced dishwasher problems for some time and I believe this was the third call for the same problem. This man, however, spent time checking everything and explained to me what he was doing and why. I hope his suggestions do the trick.

Best warranty that I have every invested in. Simple, quick and easy to use. I have submit two claims and had an technician out to fix the items in a short period of time. CHW sends you an email and a text. I will continue having this service.

Let's be real Choice was fast and courteous. If they had been able to work it out with the initial plumbing company they would get a 5 star review. Their contractor was super late, but once here very professional and nice.

I had no hot water. The contracted plumber came within two days, fixed the problem and also gave me tips on how to avoid future mishaps. I was very pleased with the whole experience and would recommend Choice Home Warranty to others.

Call to set up a claim for a GE appliance and received the claim number efficiently and a tech will be out on 29th of April. Your company is efficient in handling my needs. Love your attitude when I talk to a representative.

They lie. They sell you this warranty and then don't cover when something goes wrong. They close claims with no explanations, they don't respond, and they refuse to cover things that are covered when it will cost THEM anything. Thieves. Liars. They need to change their name to "BAD Choice Home Warranty". They take advantage of you. It should be possible to give zero stars or negative stars. I'm not even going to go into my whole story. Suffice it to say this is the worst company going. Do not sign up with them. Otherwise, prepare to bend over. Stay far away from these lying, thieving, unscrupulous sub-humans. True to their contract, true to their word - nope. Flat out do the opposite and screw YOU over. And the money you paid them for a warranty is... just lining someone's pocket? Because they don't DO anything. I had to file with the attorney general against this company. Do not use them. Tell everyone you know to not use them.

We went with your company because the pricing fit in our budget. What we didn't appreciate is the push to go with a longer contract even though we know it's a good deal. We kept saying it is not in our budget and the agent was still pushing us. We are not idiots and understand that the more years you take on a plan you can save, but when the budget doesn't allow it, we also know you don't just do it when there are other immediate issues at hand. Next time we would appreciate that we are not consistently pushed into something that we know we just can't do! We will let you know when it is affordable.

Technician stated the computer is bad and needs replacement, $400. You folks state in the long run better to replace and offer me $245. I disputed this and it took six weeks to get a rep to get in touch only to tell me that’s all you’ll pay... Dishwasher is 10 months old, stainless steel with a stainless tub... So after paying the service fee of $65 I netted $180. To replace a unit that ultimately cost me $850 to replace. I offered to be satisfied with just $350 however the reply I get is the offer stays the same... If you know of a place I can get a new stainless steel dishwasher for $180... please do tell.

How can I give a good rating when the job is not complete. I have not heard one way or the other if they are fixing my dishwasher or replacing it and it’s been over a week now and I am still waiting for any word on what is going to be done.

This is my second time purchasing a multi-year policy with Choice Home Warranty, and the experience continues to improve. The customer service representative who assisted me today (Igal) was very courteous and helpful. He made it very easy to get exactly what I was looking for today. Thank you!

Heating and Air was not working properly. Only complaint was that I had to wait for the parts to come, which took a couple of days. Jonathan was very nice and was patient. He explained to me what was going on with the unit. He repaired it and it seems to be working great. Job well done!

The technician was very professional and knowledgeable and identified the issues and solved the issue very quickly. He was very professional and clean and pleasant demeanor. He left the house and left no mess behind at all, we would very highly recommend him to anyone that is in need of service.

Choice Warranty's local plumbing company did a great job identifying the parts causing the leak and replacing and fixing them. It did take 2 weeks for them to get the replacement parts but it was well worth it. Choice handled and authorized everything perfectly.

In the beginning I would have only good experiences to share about Choice to say in a review. But LATELY & more often Choice has failed to provide the kind of service you think you're going to get when you hire them. They have started only thinking of themselves and most of their solutions are ridiculous. They talk down emergencies and under value your products and look for reasons to save themselves from the expenses that would otherwise fix your home and products.

Mike, from Bennett AC repair was the best repairman I have ever had contact with for home appliance repair. He was early and was thorough in his assessment. He solved the problem. Thanks for sending him and thank you Choice for a great experience.

Refrigerator remains to be repaired. But the repair maintenance gentleman came in. I explain a few things. He took over. He knew with the problem was it instantly solve the dishwashing issue. He tried a few things on the refrigerator and decided that I needed to unplug it completely and he would return to look at it.

Just a good company. They made things happen and fix it ASAP. Set up date and time they would be there. They were. The gentleman that came was very professional and knew what he was doing. This was the first time in years that I used Choice Home Warranty. Very happy with complete service.

CHW was fast in finding me a qualified technician for my problem with my plumbing issue. They called me and informed me of the date and time that the service man would be coming to my home and they showed up on time and did a professional job.

My garage door stopped working and with 2 days I had an email for a company to come out and service it. They were quick and friendly. Showed me how to use the new system. Choice Home Warranty customer service was quick in finding a company to come out.

I called and canceled, however listened to what the agent said and called back later to reinstate the policy. Gus ** was very helpful and locked me into a 3yr pay up front plan with 42 month contract length. Good customer retention effort on his part. MO rates and service call costs now locked in. Also a great customer retention policy.

Very responsive and quick to have a technician out to diagnose the problem. Unable to fix so we were offered a gift card to Lowe's to pick out a replacement appliance. However, the claim status states we will have payment within 30 days. I was hoping since we were opting for the gift card the process would not take that long. I am disappointed with the follow through.

Your company can not provide timely service, especially when it come to plumbing. Never call me back within promised time frame to set a plumbing company. When I choose my own plumber, the reimburse system is not friendly neither for technician, neither for customer. It is second time that I have such poor experience. Unlikely to renew my policy with such bad service.

Did not feel that the replacement value of my appliance was adequate. Nowhere in the fine print of your contract does it say you would base replacement prices at “your” wholesale price. Customers don’t get “wholesale” prices. We get retail. Your replacement value was not even half of the retail value of my clothes dryer. Not a good experience.

I can't truthfully rate the man because I wasn't there. My daughter was but she said he found the problem and fixed it in a timely manner. I did notice after he left the floor molding was off the wall around the toilet and there was a big grease mark on the toilet wall. Other than that everything was great.

Tech came on time window, was polite, evaluated the problem, picked out correct part on his truck, installed part quickly, tested part/problem to see if work, and cleaned up work area. Tech gave very good customer service.

During annual spring check-up, the tech discovered 4 bad parts and a leak in our Freon system. The needed parts were in their truck, so we had them replaced immediately. System back in shape for summer. Thank you 24HR Home Comfort! You gave us peace of mind for the season!

Monday April 19, 2021 at 2:53pm called because my garage door opener died then... Had one company the door guys that canceled and still waiting for someone to come out to fix it so very unhappy with Choice Home Warranty.

I don't trust the promises made to me by the telephone salesman until I receive a copy of the policy I purchased. I was promised an E-mail copy of my policy. That has not come to my computer yet. My policy #**. Confirmation # **. Telephone salesman: JASON.

Very efficient and knew what the problem was. I would recommend this company to anyone. He wore mask & shoe covers. Tech. was well dressed and very friendly. Had to get approval for replace part & will have to return when he get new part to replace it.

I was very pleased with the service provided by the technician and Choice. The service was provided in a timely manner, answered my questions, professional and l will recommend them to others. I have used other service providers and was not happy with their service. Thanks for a job well done!!!

1st time having to put in a claim. Process to put claim on-line easy. Prompt response back with claim info and company info. Company selected for repair prompt response with schedule for repair. Tech response on day of repair quick, efficient and professional. Repair was simple.

You all are too quick to deny claims, inconsiderate of your customer's time and uncaring about their situation. I was asked to schedule a 15 minute call to discuss my issue but the 1st available opening was a week out! So I'm expected to be without hot water for a week before you all can get to me? That's ridiculous and totally unacceptable!! Poor customer service... A better escalation process, response time and communication method needed.

Overall, I was extremely disappointed with Choice. It took 3 days to get an electrician out my home - with two last-minute reschedules at inconvenient times. Nobody answered/returned my calls at the numbers I was given, so I was without power in 1/3 of my home for three days and had to miss two days of work waiting on an electrician to show up.

Other than arriving a bit late, Alex, our repair technician was articulate, intelligent and very knowledgeable. He got our heat back on in good order. Also got a new thermostat covered by the warranty. Our only cost was for a cleaning of the burner unit that I requested.

The plumbers were very professional and I was happy with the results. Hope I do not have this problem again ever. They explained what they did. Arrived at the time we were scheduled for. They were very friendly and listened to my concerns.

Lizard with a Ladder was an Awesome technician. Work quality was excellent, friendly, skilled and prompt. Very satisfied with his work. Would recommend this company to anyone. Was concerned about his business being out of this area but it didn’t affect the work time.

The rep at Choice was very polite and responsive and thorough in gathering info about the needed repair. A date was set for the repairman to come and then a follow up email sent to confirm. The repairman was courteous, focused and clean up after himself. I’m very pleased with the people and the process.

The technician that came to my home was great. I’d recommend him to anyone. My issue is with the customer service agent I spoke with, Mark. He was very rude and not pleasing to talk to. Along with talking to other agents who could not give me clear and concise information regarding my claim. My issue was urgent and emergent. I had to request to speak with a supervisor. Which is only available in a callback. Not acceptable. As a paying customer I don’t expect to be badgered on a call.

I had a part replaced on my water heater in February. Due to the pandemic, I rarely drive anywhere. When I walked into my garage (where my water heater is located) to get in the car, there was a faint smell of gas that got stronger as I got closer to the water heater. I put in a work order with CHW, and in less than 24 hours, a young man from Sewer Rescue had arrived and tightened the loose connection to stop the gas leak. He also tested all connections to ensure that there were no other leaks.

For the first time since I've been dealing with Choice I was very disappointed in the service provided and I will explain. 1st of all, the Representative from Air Zone that was dispatched to my home was not very courteous and considered being that it was raining outside & he tracked all over my home upstairs and down in his work boots. 2nd he misdiagnosed my issue telling me that I needed to replace a coil, when in fact it had a zoning system issue & Choice denied the claim. I eventually got the issue corrected on my own with another company that displayed the highest integrity and professionalism. If Choice is not going to be there when I need them most, ie. My most expensive repairs, I'm not sure I need your services. I now have a warranty on my AC & are seriously considering if I need to continue with your service.

Awesome update status communication from the warranty office! Good and timely respond from the warranty service selection of choice! The service company have excellent communication with us throughout the service process until the work is completed! Because they might have to order a part during the repair process! Outstanding!!!

I am not happy at all, my dishwasher is not fixed and you offered me $260 to replace it!! I have had this appliance warranty for a long time and my contract states you either fix it or replace it, it doesn't say you will pay me a portion to replace it. The caseworker said it's because they don't have my model dishwasher anymore, that's not my problem, it's your! I found a dishwasher for $406 that is the same features and you should be paying for it, not me. This is not right!!!

Recently I signed up for Choice Home Warranty. Was hesitant at first but decided to try it out. I have put 2 claims in and am very satisfied with the entire process. The technicians that have came out are professional and show up in the timeframe that was given.

The plumber came on time. He diagnosed the problem and Choice is sending out another plumber tomorrow. The case is not closed but it's moving jn the right direction. The plumber will be at my house tomorrow and hopefully everything will be resolved.

Absolutely loved this company. They came to the house the next day after submitting the claim. Ordered the part while at my house and did the repair the day after that. Good communication as far as when he was coming etc. Very polite and prompt!

Yes I would recommend this plumber and your company, very happy with your service. I have had other companies but yours is really the best. The repair service called right away and came to do the repair when they said they would and did a very good job, I warranty gave my neighbor a recommendation for Complete Home.

You're better off flushing your money down the toilette than taking out a warranty contract from Choice: Choice Home Warranty makes empty promises selling their service contract. We waited over 3 month for an appliance repair and all they can say is the parts are on backorder and it will take another 2-3 month - but they cannot promise a firm delivery date. Their recommendation was to reassign our repair to another subcontractor...with even longer wait times! They recognize they cannot repair the appliance without the parts but have no intention replacing our appliance, in spite of our contract. Their solution: pay us the price of their repair estimate if we replaced the appliance on our own. Would you like to be their "valued customer" like me?

I was happy who you chose they the company replaced a transformer which was covered but my wiring which is part of AC unit WASNT. I almost had to pay 895 dollars. Luckily tech came up with a solution. I had thought you guys covered all of AC unit. I ended paying the 75 dollars. Thank god for tech.

Senior Account Executive, Leo **, was very knowledgeable and answered all of my questions. He had patience when he had to explain things a second time because I didn't understand. He was extremely nice to deal with. I would recommend him to a prospective customer. He deserves a raise!

Williams Mechanical came out and checked our unit. He said he was submitting the recommended repairs and would let us know if approved. We paid our $65.00 and he left. I thought repairs are approved or declined that day? Any update on when we will know something?

My salesperson is Luke **. He was to the point, very knowledgeable. Pricing was very competitive. Information was thorough. He was very helpful and friendly. He gave me all the details I needed to make an informed decision and get it done quickly.

It was easy when I learn how to use the website to file a claim. The claim officers were very helpful when I called back for more information and make an additional claim for a second tub faucet. I cannot say enough about the technician who came to do the service required. It was excellent and fast.

Had no trouble setting up appointment. Customer Service person was very friendly and helpful. Appointment was set up very quickly. Received e-mail very quickly with name of electric company and day and time of appointment. Very pleased with my experience setting up my appointment.

Mr. Troy ** who was handling my case is very clear and professional. He responded to my queries properly. However, I have not gone through the contract yet and hope to get the response in the same manner to all my questions in contract.

The representative was very thorough and very professional. Enjoyed the sales pitch and decided to go for it. Thanks so much! Appreciate the fast response to my inquiry. I am a realtor and have been referring this company for years to my sellers and buyers; now I have finally decided to heed my own advice. Thanks so much and have a great weekend.

This is the first time I've had to use my warranty. Service was great, (hope it remains so) Went on line to request service, on Wed, 4/21, they had a service tech here on 4/22. He was very professional, and informative. Have recommended a number of people. I think I made the right CHOICE.

Tony from Windward A/C did great job, very professional and cordial..He was on time both days, called ahead to give me arrival time and explained everything as he progressed with the assessment of my problem..He was very knowledgeable and worked very hard..He left the areas he worked in very clean..5 Stars****

The tech is courteous and kind. He was helpful. I would refer him to others. He didn’t leave until my washer was fixed and working properly. Now it works and no issues with water filling and spinning the water out.

Miles was very kind and informative. Took his time. Answered my questions. Explained different packages. I went with the three year coverage which gave me 6 more months free. I currently have AHS for 8 years. Thoroughly dissatisfied. Closed a claim in the middle of a dishwasher repair. Refused to pay to finish repair and to honor my contract. So I am leaving them. My monthly fees are almost double yours and deductible is 106 per event.

Technician was professional and quick in repairing. Issue diagnosed and repaired in 30 min. Tech found the outlet causing my power outage and replaced. Verified that it was working as it should. He was very courteous and professional. Would highly recommend.

Very helpful staff. I called in on a water heater. Some of the questions he asked I did not know. The person taking care of me was polite and quick on getting the information I did know. I would highly recommend CHW.

Ms. ** was awesome! She was very knowledgeable and helped me get my warranty down to a lower amount than what I am paying with my current home warranty. I will definitely be recommending Choice Warranty to my family and friends!

Speedy response to call and request for service. Very pleased with service. Would recommend for both companies. Contractor was courteous as well as thorough and efficient. I would be very pleased to recommend both Choice Home Warranty company as well as 2 Air, Heating and Garage Repair company.

Excellent service from provider. I called, on hold for about ten minutes. Which is good in comparison with other companies. Officer manager was courteous and efficient. She asked me what was good for me. Appointment made. Thank you for excellent customer service.

CHW sent someone out quickly to service our sewer clog. Young’s Sewer came out and took care of us quickly and efficiently. We look forward to continuing as a customer. It is a great investment in your homes future. Thanks again CHW!

He was friendly, courteous and professional. He worked diligently until he had completed the job to his satisfaction as well as ours. He encountered some some problems with the equipment that kept him here longer than expected. I would highly recommend Jack to anyone I know. He complied with the Covid protocols.

Over the past year I have put in several claims and every time I have either had to pay for the service to be completed or pay for the complete job. My garage lights were not working and you sent a technician out and basically they needed the balances and new light bulbs, you denied it. It cost me $550. I was told that it was not covered because it was not normal wear and tear, my house is over 20 years old and not a lot has been replaced. So in my opinion most everything that needed to be repaired in this house is normal wear and tear over the 20 years.

Jamel ** is a valued asset to your organization. He handled my inquiry resulting in my signing up for your service. Jamel is personable, professional, my kind of salesman - feel just a little pressure, knows his product. I trust that when I call for service, your customer service rep and the repair person will be of the same quality and character as Jamel

They are fantastic! I was out of town during repairs. They helped with with options, choosing new bathroom faucet from 1600 miles away. Jennifer and the whole crew made it so easy for me. I highly recommend FW Maintenance. THE BEST!

Wolf's service people did an excellent job with the repair on the glass cook top. The claim was processed the same day and the service was completed with a very short time turn around time for parts. Would highly recommend Home Choice.

Noticed on Sunday night we needed heat, did not come on. Called CHW Monday am and they contacted us that someone would come Tuesday between 3 and 8. We are used to getting service within a few hours when it comes to HVAC. Spenc’s (Timothy Spencer) arrives at 2:15pm, at our home 10 minutes and says it is repaired. As the evening drew near, tried to put the heat on, no heat. Tried called him, he gave us his card with his cell, he got annoyed and said he will try to fit us in The next day. We tried calling CHW and their recording said they were closed and we should go To the website. We can’t believe that CHW does not have 24/7 phone and emergency service.

The plumber Simrel Plumbing was great! The technician called ahead and arrived on time, immediately identified the problem with my garbage disposal and replaced the unit, and was done very quickly. The technician was very professional and courteous. I would definitely recommend the technician and the company, and use them again!

The tech sent American Home did a good job. Diagnosed the issue and gave us peace of mind. I want to use him again. Friendly and fast. A little confusion getting him here. Once at our house did great! I wish the warranty company would have sent him sooner.

The technician with ATC was very professional and detailed. Upon arrival, he had on a mask, which I really appreciated, especially during these times. He announced who he was, the comp he's with, and the purpose of being here. Each time he performed a task, he informed me of what he was doing and was able to explain in detail when I had questions.

He called at 2p to let me know he was on his way and didn't arrive until 4:30p. However, when he arrived he was knowledgeable and helpful. He was able to temporarily get microwave to come on. Because of his efforts I can use it until the parts arrive.

I am very satisfied with the Choice Home Warranty service from the initial placement of my claim to the technician service. A/C tech was knowledgeable, helpful and courteous. I will definitely recommend CHW and the A/C tech to family and friends.

Dryer issue solved on time. Customer service was excellent. I am so happy for the service provided by Choice Home. I expect the same service Choice Home need to continue for my calls. I didn’t get reply for the water leaks in the same property.

Our electricity went out in front room, but it was not a fuse. We called Choice and scheduled Knight Electric for the following Thursday. They had an opening come up earlier. They called me and we rescheduled to coming day earlier!. When he arrived, he quickly diagnosed the issue, repaired it and was on his way. Personable and Professional.

Within 24 hours approval was given for the repair work to be done. They selected a fantastic company for the repair and as promised it only cost me my deductible. One month prior my water heater went out. It cost me over $2600 to repair it. I can't afford not to have insurance. A friend referred me to Choice Home Warranty. Thank you Choice Home Warranty!

The technician called early to let me know when to expect him and came on time. Determined the issues (based on the ticket and my comments) and found the best solution. Patient, considerate and thorough. The best solution would be to replace the 22 year old appliance due to the costs of parts and labor. Cleaned up the area and checkout was easy. Would recommend the company again based on my experience.

He was on time, adhered to Covid prevention measures and was friendly. Highly recommended! My wife really liked that he was professional and on time. Regarding Choice Warranty, I’m glad that the part was able to be installed instead of getting cash for a new washer. The amount of cash wouldn’t have been enough to buy a nice washer.

Two experiences stand out: Our Washing machine blew a board. Your company paid a pittance to get it repaired. This week it was our Air Conditioner. You swelled up an excuse with an incorrect assumption and refused to fix it because you said it was our fault. You determined that something happened that the technician did not report. Is this lying to the customer (me)??

This was last February. My sales agent was named Miles **, and he proposed that should I purchase several years at the same time he would discount the rate to 500 or something approximately close. I agreed. I recall speaking to a woman and giving her my credit card, being advised that the policy would go into effect in 40 days, and that was it. Today I called because my lower level ac is not working. They refused to even honor the claim because my April 19th payment had not cleared the bank. I never made any April payment, nor had I authorized anyone from Choice to take money from me!

I was very pleased to get a veteran discount. Seth ** was great help to me. He explained everything in a simple manner and gave me the best deal possible. I received everything that I wanted; thanks to Seth **. I will let fellow veterans know about the deal I got. Al

I submitted my claim and was told a technician will be out within 24 hours. A technican came the next day and fixed the drain within the hour after get an approval from Choice within fifteen minutes. The technician left his card and provided a receipt in case I needed anything else.

I usually don’t write reviews but this is just to mention Scott and Doug (spell?) who are great assets for the company!! I was sure I wasn’t going to renew the contract but These made me feel very comfortable renewing my contract for the next 5 years.

I had M&N Heating and Cooling fix my furnace. He was very polite and he called before he came to let me know the exact time he would be here, replaced the part and he knew exactly what was wrong with my furnace. I would recommend him to everyone.

I recommend Choice. They have taken good care of my problems and so prompt. They are my pick for home warranty. Keep up the good work choice. Had my realtor give me a year sign up as well for a gift of thank you.

I am pleased with the outcome of each technician’s visit. Both problems were solved in very little time. Although it took a little longer than usual for the second appointment, all worked out well. I would happily recommend Choice Warranty to a friend.

CHW has been the best choice since I purchased my house. They have been professional, on time and has helped me when I had issues with my ac and electric supply problem. Both times the professional came over, explained what is going on and did his best to fix it ASAP. I would always recommend CHW.

Recent contact was very good and the representative was excellent and courteous and patient with me. After lengthy discussion I decided on the three year deal which provided the best coverage for the price. I am pleased that I once again will have coverage on my appliances if necessary.

Answer the phone and listen. Stop reading scripts and listen. I still need my refund of out of pocket expenses. Telling me it was reasonable to expect a two week wait time for a broken refrigerator is unacceptable. It is so hard to get someone on the phone.

I have never been so annoyed! Automated help systems should be banned for any customer service! Do you like automated systems? I am guessing NO. Treat customers the way you want to be treated. Don't push renewal products when I call for a repair. Maybe with a follow-up call if I am satisfied. Customers are annoyed by needing repairs and don't want to be bothered w unnecessary sales pitches.

My initial assigned plumber was very unreliable. They did not keep two appointments in one week. Even though, they rescheduled the appointment a third time, I refused to work with them. By contrast, the second plumber was professional, personable and polite. He Identified the problem immediately, and replaced the faulty part quickly. I will request this vendor whenever I have a plumbing problem in the future.

The salesperson was a bit of a slammer, but he made a good offer so, I purchased the home warranty. The next day I got a call and there was no extension. I called the original salesperson for help. He said, "I’ll call you in 5 minutes" and hung up rudely. An hour later I called to cancel. Alissa saved the day. Hope the rest of the road won’t be as bumpy. I don’t appreciate disservice. That’s why I left the last company.

Leo was my salesperson. Person spoke to me very well. Explained me nicely. Gave us good discounts. We were able take a plan for 42 months at a great price. I’d recommend to my friends. He also offered us added coverages to my plan.

Kyle was attentive (a good listener!!!) and answered all questions clearly. Refreshing to have a professional conversation!! Made my purchase selection easier. Purchased coverage for my primary residence and a rental property. Will pass on this positive experience to friends with rental properties.

The receptionist was very experienced, kind and patient with me. Do you listen to my complaints? I sent it. Technician right out and got the job done. I really enjoyed talking to them to her. I would strongly recommend my friends Choice Home Warranty.

Purchased warranty online, but did not get copy, so I called and someone named MIKE answered. ALL this person tried to do is sell me more and more, when he finally gave up, he did not want to help me, sooo I still don't have a policy. Is it possible to email me the policy, or what do I have to do to get it???

Our service technician—CROSSROADS SUPPLY did the job to our extreme satisfaction. He was professional and did everything the way he was supposed to. His promptness was also appreciated. I would highly recommend him to anyone. I hope that if I need future service you will assign him to my claim.

I called to report an electrical problem causing power outages. I described the problem, you accepted the order, sent a technician to fix the problem, I paid $75.00 and you then refused to allow the technician to fix the problem. I think that was terribly wrong. You also promised someone would call to discuss the situation with me and no one ever called.

Choice Home Warranty is the best deal on the market offering you the best coverage at the best price. I am totally satisfied with their price. Coverage and best and quick service. I highly recommend them. You can not go wrong and you will not get a better price.

Called in error- machine worked while repairman was here. I have not tried it since the repairman left. I don’t like that everything is on the computer only. I had nothing on paper that showed my membership in this company.. My husband still gets phone calls trying to get him to join Choice.

This has been the best service I received from this program ever. The tech was very good and didn't have to put me on a list to wait a week for part. That company is great with the call and time of showing at appointment.

My first time having a claim with Choice warranty and the company denied my claim due to "known or unknown pre-existing" problems. How would I know if anything was pre-existing if the appliance was working fine till that day I filed the claim. I left American Home Shield for Choice and now I'm regretting my choice.

Justin, changed his schedule to fit me in. He discovered the problem in no time. He later came back to take photo and he now has the approval and will make repair next week. I want to speak to someone about the additional charges that have occurred. Can't get anyone on phone.

Drew was very informative. He answered all my questions. He was also polite. I just signed up with your company and have no experience with your service but if it is like Drew's presentation I will be very satisfied. I will certainly recommend your company.

The dishwasher was experiencing a leak and I had not used it for about 3 months. Then I remembered I had the warranty program so I called them on either a Thursday or Friday. A couple of men came to the house the following Monday and in about 30 minutes or so the problems was resolved and fixed! I have used this service before and have been satisfied. The quickness as to the response was excellent.

RE: Dryer was making a loud noise when spinning. Tink's Appliance Repairs LLC was timely, professional and quick. So glad I called because my dryer is working well, now. Truly thought I was going to have a purchase a new one. I am so grateful for Choice Warranty.

The agent that I spoke with was very pleasant and appeared to be knowledgeable. I have not received the service as of this date, so after the service is met then I will probably have more to write about.

The process of placing a claim is okay. However, The timing for the technicians is in need of being more punctual. The fees for service calls is WAY TOO HIGH at $65. Also I pay a monthly fee in excess of $60. That's $720 a year and we have been for years. Additionally we have to pay something on each product replacement. Overall not TOO HAPPY with CHW.

The technician made and kept the 1st appointment to diagnose the problem. The ice maker needed to be replaced. It took over a week for the technician to return to replace the ice maker even though the authorization to replace the part was granted within a day or two of the service call.

A/C evaporator is not covered due to rust or corrosion. The system is 12 years old. Of course there will be some rust. Then I was informed while canceling my policy that Choice now offer an upgraded policy which does cover rust. That upgrade was offered to me for five dollars more. I was told this upgrade came out November of 2020, but I was never made aware. Being that this is an option on policies now, I would think there would have been a better solution to my problem than just straight up denying the claim.

Placed a service call and then l no longer needed service. Both times the representatives were very proficient in assisting me. I appreciated their support in this matter. The second call back was crucial because the contractor business line was down and l needed to cancel so l will not be charged for the service call.

My heating and air conditioning service stated to call my home warranty regarding the unit and that I needed Freon. They also stated that I may need a part. Compressor capacitor. When the home warranty man came he stated I didn't need the part. I was somewhat confused and didn't know who was telling me the truth. I guess time will tell when I will need to call back. Thank you.

I was happy with the service provided by Tyler. He was friendly and professional. I had to get space heaters in order to sleep through the night, since he could not fix the problem the same day, but he came out the next day as promised, and fixed it.

Your responded was fast and accurate. Did not took long before both of my appointments were scheduled. The technicians came before the time and went straight to business. It didn’t take long when they explained me what was wrong with the equipment and what caused it. I am happy with the overall.

We had a very good experience enrolling in the Choice Home Warranty program. Your representative was knowledgeable and extremely polite. And your rates were also completely competitive in comparison to other services out there. We now hope that all of the excellent promises given to us about your service to us, should we have reason to call upon you for repairs to our home, will happen.

I called this morning about a couple minor appliance repairs I have been putting off this winter; got one appointment scheduled quickly for just a few days away. The service person I talked with on the phone was kind and efficient.

Thus far, I have had all positive experiences with Choice Home Warranty. Even when I encountered a bad experience with a contractor, years ago, they addressed, investigated, corrected and removed the problem (contractor). I have and will continue to recommend them to others. This warranty is a great comfort to have and can save lots in home repairs, when you encounter mishaps with appliances. They work really fast in connecting you with a service contractor. If the wait does not fit your speed, they allow you to seek your contractor and give you guidelines for reimbursement.

Choice Home Warranty responded really fast with my claim. The serviceman who came to fix the microwave was very friendly, personable and good at his job. He recommended that the microwave be replaced and they will send me a Lowe's gift card. Not for the full amount to replace it but a just amount.

The technician called to let me know what time he was going to be there. Very prompt and responsive to the issue. Did not have the part, but ordered and gave me an approximate date. Knew the issue and offered a solution.

G&T Appliance repair is excellent. Online claim is very good BUT it doesn't allow for more than 1 claim at a time. Phone service can be improved. Monthly premium rates were raised without notice.! Deductible was raised from $75 to $85 without notice!

I've had Choice Home Warranty, without ever expecting to use it. My son told me I should get it because it would be just another tool to give me peace of mind at my age. I went into the freezer section of my frost-free unit, and it was full of ice on the walls. I thawed out the freezer, then two days later it was full of ice again and the refrigerator section was no longer cooling. I submitted a claim with Choice, and they quickly sent out a service person to check the unit. It was determined that it was better to replace the unit with a new one, rather than repairing it. The only down part of the entire process is I now have no refrigerator and they say it will take 30 days to issue e-gift cards for Lowe's. I do not have an issue with obtaining the new unit from Lowe's, however, I do have an issue with waiting 30 days, to do it. In this instance, Choice has room for improvement. Other than that, I have no issues with Choice and incredibly happy I followed my sons' suggestion.

Raroul was very nice and knowledgeable. He took his time to explain this issue to various folks involved in the care of our family home. He was on time and followed up as promised. I am fearful for this home warranty.

The plumber and his helper responded to our request almost immediately. They were courteous, listened to our problem, on time - on a Saturday - and fixed our problem right away. We would definitely use them again. Great job by this company.

Good work. Efficient but most of all ON TIME. I love when technicians come early and finish early. Spoke clearly and he gave a complete explanation to what was wrong. He also explained exactly what he did to correct the problem.

A week after calling to schedule an inspection of a non working furnace it is not repaired. Appointments continue to change due to other obligations on the part of the answering repair company and now waiting for a part to be shipped. It has been below freezing these last nights.

The technician arrived on time, was polite, professional and thorough. He determined the issue and needed to let Choice know what needed to get done to remedy the situation. We are now waiting to hear from Choice as to the remedy. The technician kept me informed throughout his time in my home. I recommend this technician to all who need his professionalism, knowledge, politeness and expertise.

Response from CHW was immediate. The repair tech was scheduled and came within 2 days, he identified and explained the problem and promised to call as soon as he had the replacement parts available. First time we have had to use the service and the response from CHW and their repair tech, both, are excellent. Would highly recommend CHW to friends and family.

Informative, knowledgeable. Professional. Tech let me know what was wrong and how long to get parts, clean and efficient home visit. Covid 19 protocols followed. Case manager walked me thru options, extremely helpful and professional. Great experience from initial claim to completion.

I was very impressed with the service. The service was supposed to be at a later date. My phone calls prompted them to have the problem solved much sooner. The service came at around 5 p m and he stayed and fixed the problems.

The tech reached out to let me know he was on the way. He had all equipment with him to rectify the problem and worked hard to do so. My only concern is the time period between the claim being put in and the time of scheduled appointment.

Very polite and did not make me waste time. He was not able to fix the problem and said it was up to Choice Home Warranty. To determine next steps but he agree to call me back. Someone I would recommend!

Prompt Overhead Door, LLC was scheduled for the appointment a week out. The technician actually showed up several days earlier and took care of fixing the garage door, which required a new computer board. The technician was nice and took care issue in a timely manner.

Other than cost of contract which seemed high, I am very pleased with customer service and follow up. The $45.00 for each service call is reasonable. (Some other warranty have even higher contract cost and have a $100.00 service call.) My contract will expire in September 202. I will be contacting them again in late summer to see if a new contract will be as good as the last.

Technician responded to service ahead of schedule appointment (very accommodating for me). He ensured that my issue was fixed and free of future problems. Identified issue and made corrections. Choice Warranty has the option to reimburse if your appointment was too long and if you found someone else to respond early. In my case, that was not necessary.

Very good service, very knowledgeable of problem, very friendly, helpful advice and information about the system, very prompt and clean looking and was wearing a mask and keeping his distance and following protocol in these days and times. Will recommend this company to family and friends.

I went on line and completed the new claim submission. Within 30 min, I had a confirmation both on voicemail and email stating that a service technician would be out with 48 hours along with third contact details. I couldn't have expected a quicker response than what was served up.

Call to Choice warranty customer service was handled promptly and efficiently gave me a date and time to expect service. Service technician called and notified he was en route. Service was professional knowledgeable and courteous. Was able to diagnose problem. Had to order parts. Would contact when parts arrived.

Very punctual and responsible, good service! This person has few words, and is very efficient and quick to complete the repair. After the repair is completed, many suggestions will be given to facilitate future maintenance. This company is super recommended! Hahahahahah.

Hello Choice Home Warranty Team. Writing briefly about my experience getting my oven repaired. The process of submitting the claim was really quick and easy. And the technician, Mr. Patrick **, was able to come to my house the next business day and make the necessary repairs. He was really nice and efficient also. I would definitely recommend again to anyone needing similar repairs!!

Roy was EXTREMELY helpful. He not only fixed the problem I was having with my thermostat/furnace, but he explained why it wasn’t working and things to look for if it should stop working again in the future. Highly recommend Roy, Royal Air and Choice Home Warranty. The entire process was seamless and very very easy. Thank you!

Renewal went very well with Matt ** being super pro-active and working with me every step of the way. I have had a few issues with exempted issues prior; with the new policy it appears that Choice has improved their policies to cover more and to a better extent.

I liked the price for the home warranty, compared to my old home warranty I'm saving $200. I did not like being pressured into spending $2400 for a VIP plan after I already said I will think about it but didn't want to proceed with the plan today.

It is with great pleasure to leave a review for Choice Home Warranty. My experiences with customer claims department has been easy, thorough, and professional. The customer service department is outstanding. I had a honor of speaking with Jeana, not only was she a wealth of knowledge but she is what a customer service representative should be everywhere. Jeana went over and beyond in a layman terms way. She never made me feel uncomfortable for asking a question. Jeana had put all fear away. I will continue business with this company as there are so few businesses that truly deserve my review. I hope this helps others make a informed decision. As a single older woman it gives me a peace of mind, thank you!

Placed claim; 3 days delay till service man could get there, bought a snake, got the toilet un-stopped. Sent e-mail to Choice with Claim number to cancel. Called Number provided for service, gave them claim number and told them to cancel. They said it would be taken care of. At 1300 pm, service man came to house, we were not there. Sorry. Otherwise, some homes have only one toilet, need a more rapid repair, We have several so no problem, but fixed it anyway. Overall a very sat.; 5 stars. Thanks..

Sam helped me with all the options and also helped me in selecting the best one. Pricing options are really good and coverage is awesome. Choice Home Warranty has lot of options for deductible also which helps you to save in premiums.

It took three weeks after I reported the problem for the technician to arrive. Once here he quickly evaluated the problem. But now it will take another three to four weeks for you to respond to the order request, order the part, schedule another visit and finally install the new part. To say the least, I am not pleased with the turnaround time. I wonder what will happen if my AC goes out.

The contractor contacted me to confirm my appointment and called me when en route. They arrived on time for the repair and They were very professional. The job was completed satisfactorily and in a timely manner. All of my questions were answered. I would recommend them.

I had a bad experience with first tech that was sent. The second tech was a young man who was courteous and helpful. He knew what he was doing and what needed to be done for long term success. I highly recommend CHW tech Palmetto Home Appliance Co.

I submitted a claim and by the end of the day the technician had been there, had the part on his truck, and I was back up and running. I only paid the deductible fee, the rest was covered. What else could I ask for! Loved it.

The service provider was knowledgeable and explained each step during his investigation and solution for the repair. He spelled out timelines from ordering and delivery of parts to the estimated timeline of when he would return to complete the repair. Very professional.

Your service contractors are very slow to respond, react, whatever. And several that you use have very poor ratings. I think you should rethink the contractors you use. The cheapest isn’t always the best way to go. I’ve noticed several that you have sent to my friend's house that has CHW has been people I wouldn’t allow in through my door.

Technician found leak, you declined repair because leak may have been caused by rust or acidity. There are neither of those problems present, the problem two components rubbing together. I have had legal counsel accompanied their technician of choice check it out. That was their determination, I also was a A/C technician for many years. Now what are we going to do, consider this my appeal. My wife requires the temp conditioned very close so she is able to breathe,

I'm awaiting for an answer to the repairs that was recommended to solve the problems with my washer and dryer. I would appreciate it if I can get an answer ASAP. The technician recommended repair or replacement. As of now we have no way of washing and drying our clothes. Please give me an answer. I would not like to go and purchase a washer and dryer and the ones I have can be repaired. Thank you for your response.

Technician called to let me know he was 20 minutes out. He came on time, diagnosed the issue and fixed it in less than 30 minutes. Overall it was a good process that I was pleased with. I would recommend this technician to anyone needing appliance repair in the future.

Technician was was excellent and professional. On time. Had his mask on. Well spoken. I would recommend him any time. He clean up after he was completed and was done in a timely manner. Technician had all parts necessary and did not have to reorder. Well done.

Repairman was on time polite and would recommend them to anyone. And now that it will be too costly to repair Choice is giving us a Lowe's credit to buy another. Thank you Choice. We would recommend Choice to others.

Very disappointed in the decision of Choice to deny my claim to repair or replace the heater, the technician said my hot water heater was gone and needed to be replaced. He sent his findings to Choice, less that 30 secs it was declined, without offering a reason why. I am going to appeal the denial.

My claim was for the AC that frozen up, luckily the weather wasn’t too hot. I claimed on Wednesday night online, and got a service on Friday afternoon. My appointment was between 3pm-8pm from CHW, but when I called the repair company the person I talked to told me that my appointment is between 3pm-5pm which is better. The technician arrived little bit after 3pm, work on the AC, and the AC is back to work. It hasn’t been a week yet, but hopefully no more problem.

Thanks for upping the limit so I could get my refrigerator working again. So I didn't have to go buy a new refrigerator. The service company was professional and did a great job on completing the service. Thanks again.

Seamless, 100% satisfaction, Bob was amazing! They promised us someone in 24 hours. I expected a delay and an issue with getting someone to my home. I am thankful for the opportunity to work with Choice Home Warranty. Please feel free to reach out to me for further details.

Technical was polite, wore a mask and DID fix the leaking refrigerator. However the ice component that goes along with it that I asked about I was told "just turn it on" is a frozen mass.... So now I guess I have to call for yet another technician to come service that? Good grief!

Great tech. Very thorough. On time. Knowledgeable. Courteous. Very careful with my appliances. Explained the problem well. Would definitely refer him to all of my friends and family. He drove almost 2 hours to get to my house. I hope I get to do business with him again in the future. I would rate his business a 10.

Yes I would recommend this program to a friend because they seem to care about the customer. I really like the fact that you can get an outside contract to review the issue and they will pay for it. That's great.

My husband was impressed with the worker's honesty and how polite he was. The worker checked the fridge and explained what he was looking for and looking at. Gave clear information about his findings. Overall would recommend the person and company to a friend.

I ended up happy but original company R & S Door LLC was a no show 2 days in a row with no communication as to why. That company SHOULD NOT BE USED AGAIN BY CHOICE. Thankfully, Cardinal Door saved the day and resulted in pleasing me.

Our project is not finished, but up to this point, we have been very pleased with Choice. They have been efficient and very good communication. After this project is completed, I will write a final review. So far, well pleased.

I was not home but my girlfriend said he fixed it fast, and it has not leaked yet. Took CHW over a month to have the appointment happen and I had to make multiple calls between CHW and Professional Plumbing to make sure the appointment actually happened. Had a no show because CHW did not send the necessary paper work to Professional Plumbing.

This is literally the worst heating company ever. It’s been almost a week. This guy has been paid and has yet to fix the damn furnace. This family and their 3 children have been in this apartment freezing waiting for the furnace to be fixed. He doesn’t call & give updates on what the hell is going on etc. I’ve had to call him several times. There are literally heating parts stores everywhere. He and his children should try living without heat as cold as it has been. WTH!!! Worst company ever!!! Drop this company!! He's a scam!!!

My hot water was not as good as it used to be. No volume and low pressure.. The guy came on time. Assessed the problem and told me my out line was very restricted and he replaced it and all is good again. Paid 75.00 for srv call only. No charge for the new line.. Very nice guy too.

Our technician was very knowledgeable. I would recommend his service again. He was prompt and courteous. I am, however, dissatisfied with Choice. I believed that my warranty would cover my pool (which is why I bought the warranty), and it covers only minimum.

I signed up today for 2 property warranties over the phone. I received warranty information for 1 via email. After reviewing the information I noticed my company information was input incorrectly. I was charged for 2 properties. I am hoping all will be well once we start.

Ive already recommended you guys to my mom. Bruce went above and beyond to answer my many, many questions. He also stayed late to answer questions for my husband as well. We just signed up today, so I cant comment past my signing up experience. However, our experience so far has been above expectations.

Tech arrived on-time, diagnosed problem and fixed it. Tech was clean cut and fluent in the English language. Work was performed with alacrity and accuracy. Would recommend this company for A/C issues. This the first time I had no concerns with ability of tech.