Choice Home Warranty Reviews

My call from Choice Home Warranty went great. My service representative covered all of the questions I had in detail and they let me know of multiple different plans and ways to save money. I'm very happy with the service I received.

My Air Conditioner Unit went out due to a bad storm on Thur 7/21/22. I contacted CHW Friday morning, and I was very happy to find out a Tech will be at my home on Mon 7/25/22. I have been with CHW for a little over a month, but so far I'm very happy.

They have always worked with me to get things fixed. When I call there is someone to answer my call. I did hear bad things but they were wrong about them. I have had a few issues and they always come through.

Askin HVAC & R did a remarkable job. He was courteous and work professionally. Would and will recommend to anybody. The vent was 25’ long and located in a hard to reach position. Removed at least 5 yrs of dyer particles.

Technician promptly assessed the breaker fuse problem and replaced in a timely manner. Technician was on time and they scheduled the appointment much quicker than expected. Would have liked to have been there to see if all 3 major breakers could have been replaced for the $60 charge but I was working. Anyway, thanks

Ball Family HVAC & Maintenance had excellent communication from the time the request was submitted. Frequent updates, reminders and prompt with service are the qualities of excellent service provided. The company took time to explain what happened to the AC and submitted the claim immediately to CHW. I am now waiting for the appeal representative to call back because CHW does not want to cover the cost. Stated in the summary due to normal wear 16 yrs. Questioning CHW but extremely pleased with Ball Family HVAC and Maintenance.

The CHW rep arrived as scheduled. He seemed very knowledgeable. He observed the processor, and took several photos. He noted 6 cracks in the processor wall (I had only observed 2). He noted he would present his findings to CHW. CHW would make any decisions on repair.

Your warranty provides false advertising and I plan on dropping this policy. I have a leak with my water heater and in the warranty documentation states that ALL Components and parts are covered except Then you list all the parts of the water heater that are not covered. Your warranty contradicts itself

Was calling back because previous call disconnected. Would have given 5 stars, but felt rushed by the rep handling the call. Although am pleased because purchased plan will cover all items that others would cover and is a fraction of the cost.

My technician arrived promptly and masked for his and my family's safety. My technician was polite, friendly, knowledgeable and efficient. He completed the repair and tested the completion of the repair for success within an hour. I would recommend Choice Warranty to my family, friends, and neighbors.

I cancelled my request shortly after I made it because my system started working again after shutting everything off for 30 minutes. It took CW over 2 days to acknowledge the cancellation. It was not appreciated that I kept getting text messages from the service provider. I kept responding to cancel, and I kept getting the messages. Is this common for you?

Dwight was honest, friendly and thorough. He went thru the entire system checking the CB's and inputs. It was the low voltage from the electric company causing the problem. I would strongly recommend this electrician and the company Eastwind Construction to anyone.

David from Shade Tree returned your calls. Kept you inform as to what needed to be done. He was very professional. Recommend him to anyone. Came early to my appt so I didn't have to wait from 3:00 till 8:00. Answered all my question and always text me back.

They were very fair in their handling of the program. They were very polite and courteous and professional. They informed me of the details of the program and answered questions very professionally. They were exceptionally polite and receptively accurate in explaining all details in the program.

Worse customer service ever. I would not recommend this to anybody. Called. Technician came after 2 months and now they play games and won’t pay and lost the info sent to them to approve the problem. It’s been a nightmare at best. I cancelled.

It seems to take more time than it should to get an answer as to what your company will do to resolve the issue. Either you will do what the technician recommends or you will not fix the problem. You will either fix the problem or I will find a different warranty company!!!!

I have five contracts with CHW. Almost every time there is a claim you can’t find a technician or it takes way too long to get one. When I try to get a technician they don’t want to work with CHW because of how difficult you make reporting and how often you tell them they are wrong. So far this has been a very dissatisfying experience with these contracts.

He is very friendly and always goes above and beyond on his service. I Will request him again when I need assistance. He is very knowledgeable on many home repairs. He completes the assigned task in a very short period of time. He will take the time to explain what is needed to repair the problem.

I have been with this company for a very long time now. They have been very helpful and on time when I have needed them. It's not often that I do but it seems troubles come in threes and they have taken care of them all. Ty.

The service employee was courteous, knowledgeable and repaired my unit in a reasonable time. I would definitely recommend him to anyone. Choice Home answered my request for service the next day, after emailing 8:00 in the evening before. I received a call from the service repairman two hours before to set up an approximate arrival time. The gentleman was kind and considerate and factual about my AC unit and I appreciated his enlightening about my unit. He answered my concerns for future problems and we discussed how that related to my house.

The technician from the plumbing company checked & found that that the reason the disposal is not working is due to the electrical outlet that it is plugged into. Therefore, I will probably need to file a claim with you to have my electrical outlet replaced. The technician was AWESOME though!

Our experience with the technician was great. However, our experience with Choice has not been so wonderful. It often seems as though the left hand has no idea what the right hand is doing. The four stars are for the response time and the technician. Choice I would give two.

The technicians who made this call were polite, knowledgeable and extremely professional. My problem is with Choice Warranty customer service. I turned in a claim for a kitchen sink stoppage. The technicians found the stoppage caused by the disposal which they had to replace. Choice Warranty made me call in a separate claim so that I had to pay an additional $75. As the customer I am not required to crawl under my sink to take the pipes apart to see where exactly the stoppage was, I talked to Yvette after they left and explained my dissatisfaction and she was very rude and her mind was already made up and she would not even seriously listen to me. When I called in the request for the disposal Choice issued my a new number and a new day for the technicians to come so it would look like there were 2 service calls but they were here and installed right then. I think I have a $75 credit coming to me.

Terrible company. Filed one claim and they denied me, but they have no problem taking my money. They are relentless with renewals. I have had over 10 phone calls and countless emails. They do not understand that 1) they screwed me on a basic broken dishwasher claim. 2) I have asked them to stop calling & selling me to renew.

From the first call to Choice about my refrigerator issue, it seemed all involved, Choice representative and Total Appliance personnel, "actually cared" about resolving this problem! Additionally, everyone was courteous, professional and knowledgeable. Very glad I chose Choice for my home warranty!

Pleasant and did good work. Very efficient and wasted no time but was very thorough. Did not leave a mess either when he was done. Removed all trash that he had made when he left. Would recommend him anytime to my friends.

By contacted Choice Home Warranty on Tuesday evening concerning some problems with my air conditioning on the second floor of my home. They emailed me on Wednesday morning with the name of the technician and I was able to phone him to determine what time he would be coming to visit on Thursday. He was very professional and very knowledgeable and able to determine the cause of my difficulty and how to fix it very easily. I was very pleased that this situation was handled so quickly especially since there was a major heatwave on the island and I'm sure many people were having air conditioning difficulties.

Love my Choice Home Warranty. They have been quick to dispatch my concerns out and offer a wide variety of services. The price is really good for a co payment fee. Customer service needs some work and could be a little more friendly.

BUYER BEWARE! After years of working with American Home Shield I moved to Choice Home Warranty. This is one of the biggest buying mistakes that I have made in some time. I have paid monthly to cover my properties for going on three years and have had exactly 2 claims over the years before this one. BOTH claims were a nightmare in terms of time, frustration, and bad service, but I eventually got the first two appliances fixed (a garbage disposal and an icemaker). This last claim is what forced me cancel my contracts with Choice Home Warranty. I had a leak in the a/c unit that caused damage to my carpet. I knew that the carpet damage was not covered but put in a claim asap to fix the ac avoid further damage. 3 days later, no service available. This is when I called to ask if I could hire my own technician. NO. I then called to cancel my contracts and had to hold to talk to a "specialist" about this.

The technician was very good. Introduced himself and inspected the issue of water heater and found the problem. He completed his job very fast and worked very good and cleaned the area after he completed his work. I am very happy with his service.

Switched to Choice after having AHS for over 10 years. Biggest mistake. Refrigerator compressor is bad. Tech said it was repairable but the Case manager said it was not worth fixing and was very acerbic and trenchant. I ask why the customer pdf doesn’t spell out the hidden terms. Her response was the limitations are in section E only found on website. First case manager I had spoke with that was very cutting-was not even my assigned case manager after having to place other callback to confirm the check option instead of e-gift card. I didn’t want to limit the best value price in search for replacement refrigerator.

Within hours Gluck plumbing set up appt, I called them and moved it up to the very next day. So pleased they fixed the problem and arrived within minutes after changing appt time which allowed me to have fixed on my day off early. I highly recommend Choice Home Warranty to every homeowner. It takes the stress and worry, not to mention the high-cost in-home repairs. Thank You Choice Warranty.

After several tests, the oven temp proved to be accurate. The oven temp was checked with a separate digital device, and the oven was accurate within less than 1 percent. The technician recommended a detailed review of the oven manual, as well as the use of a circulating air option.

The representative for Choice Home Warranty was awesome and very knowledgeable on what I needed in a home warranty. His customer service skills was very professional and clear. So far I am pleased with my Choice Home Warranty. I will definitely recommend this company to any and everyone I know.

Haven’t got settlement but I can already say I was disappointed to find out I got Lowe's gift card instead of ck. If they don’t have washer in stock I’m tied to Lowes. I can’t shop anywhere else. I was also disappointed that my washer isn’t replaced like what my contract says fixed or replaced. Last thing waiting possibly a month before I get card or money is much too long.

Buying a home for the first time is terrifying. But this took a lot of the worry out of it. Friendly staff, answered all my questions. I will be referring to my friends! Protect your investment and know that you will always have a back up plan for repairs. No one knows what will happen. Not only does this cover heating, air conditioning, and electrical but also the big appliances like stove fridge and dishwasher.

I made my first claim to Choice and was very pleased with the agent that answered my call. She was very professional and handled my request promptly. Once she had put in my request, she sent me an email with my claim number and explained that a tech would contact me to set up the appointment. I was very pleased with how easy it was.

Service was provided by a local repair service (important in Casa Grande). All American Appliance Tech was excellent.. Only negative might be that ice removal and coil cleaning was not covered by Choice. Extra charge was reasonable. Service call promptly acted upon.

When my washing machine "died." I wrote to Choice to ask for someone to come look at it. My email was answered quickly and before the day was out I had an appt. for the next day for the technician to come check it out. He diagnosed the problem, got the order okayed and got the part ordered. Great service!

I was referred by two of my friends and they seem to be happy with the service. And I can had the same great experience of buying warranty! Customer Service Rep was to the point and able to customize the deal very quickly.

The repairman was on time as well as contacting me to confirm his arrival. He took the time to explain and show me the part was not working on my air conditioner. He answered all the questions related to my air conditioner.

The customer service agent was very kind and considerate of my time. When I needed to run to a meeting during the call she promptly set up an follow-up time to call me back. And, then she called me back as requested. The rates were affordable and the service providers I use today are the same service providers I have access to in the CHW system.

I would like to start off by saying the repair or replace does not actually replace your appliance. It gives you a some money towards a new appliance. When it costs $600+ for a cheap new stove and they only give you $338 towards a new one I still have to come out of pocket. So it's still not actually replacing the appliance. It helps to replace.

I was contacted a day after I submitted my request. They arrived on time and were very polite and professional. Once the issue was identified; they clean after themselves and promised to return, with the new part, to complete the job.

Chris was on time and friendly and kept me up to date on what was going on the entire time. I had a certain ask due to working at home, and Chris was more than willing to comply. It was a pleasure to have him come and help me out and fix the problem.

I had a good experience with the representative who answered the phone. He was courteous and answered all my questions and concerns. When I need my appliances, a/c, electrical, plumbing, etc fixed in the future I look forward in having it repaired to my satisfaction.

The best tech. Service was great. Serviceman was excellent. He fully advised me What was done and what might happen if the problem continues and what steps would be. Had a great attitude and provided everything we needed.

I can't understand how a big company as you guys do not interview or know a thing about the technicians that come to ones home. We are in tough situations and some people don't have the cash to give to the technician at hand. I'm in disbelief that credit card isn't a form a payment. Credit cards is there to help when there's an emergency. This is an emergency and I do not get paid until another 2 weeks. Your customer rep who I couldn't understand from her heavy accent and dog barking in the background was so dismissive and uncaring about the situation. When I asked to talk to someone, her response was, my boss doesn't want to take your call.

The technician for MW Heating and Cooling was awesome. Very thorough, kind and detailed. He was able to get my system running and he showed deep caring and knowledge. Will use this service again for sure. The issue is resolved and I’m happy.

Rafeiel with RafCo Heating and Air does a great job and gets to work fast! Anytime I’d have any problems with HVAC this father and son business are capable and know what they are doing. I will recommend them. I’m glad Choice has them as a vendor.

Our washing machine quit working. The repairs were too expensive, so Choice chose to send us replacement funds. The amount they paid us was far less than replacement cost for a new washer of the same brand/features. By the time we paid the deductible, etc, we were out of pocket $200. We received horrible communication from Choice. We'll be canceling soon!!

Company initially tried to settle claim with a Lowe's gift card even though my contract states a cash payment in lieu of repair. Amount paid is also far below what it will take to replace dryer with a similar one. They came up approximately $200 after I asked them to evaluate the features on the broken dryer. Amount still insufficient and does not recognize I have to pay tax on any purchase. Claim rep and supervisor attitudes were "take it or leave it" on claim amount. Supervisor even went so far as to read me a disclaimer on why they would not pay more, even though no such language is in the contract they sent me. Do NOT buy this warranty.

I had hard time to replace my water heater issue. Finally I am able to due to the Choice personnel helped me to resolve my issue. Still my reimbursement check is pending. My second issue was resolved very quickly. I am happy with Choice Warranty.

I was told that I would have an appointment set within 24 hours after I initiated the claim. This was not true. It was almost 48 hours. Also, the communication on what CHW was doing to get the appointment was next to none. I had to call 3 separate time to get updates. The Nu Air service tech, Michael was awesome! However, he charged me $65 and not $60. He said that is what he was told to charge.

The technician was on time, courteous and very professional. The technician knew exactly what the problem was and made some specific recommendations to rectify the situation. I would recommend this company and their technicians. They really did a good job.

Pat came to my house and rodded after I received 2 previous quotes. Pat worked hard to resolve the issue. He wasn’t focused on the most expensive option like the other companies. Pat said he will continue to work with me to resolve my issues and I full trust his professional advise! I definitely recommend Zoom.

Johnny was very professional and personable. He kept me informed on his arrival time and explained to me step by step what the problem was with my refrigerator. Yes I would refer him. He also gave me recommendations as to how to prevent my situation from happening again.

I am on my 2nd claim in 2 years and for both instances, I've had to take it to a case manager to get resolved. Claim #1 - they selected a vendor/contractor that went rogue and made unauthorized repairs. I then had to go to battle with a case manager to not have to pay nearly $500. They required me to fill out a report similar to what the police would do. I didn't ultimately have to pay but a ridiculous situation to say the least.

When purchasing my warranty the sales rep told me if they could not repair an Item, they would replace it. Choice deems my refrigerator unrepairable because of unable to get a part. They did not replace my refrigerator but are sending me a check for 494.00 which doesn't cover half the price of a replacement refrigerator, I got a replacement exactly like the failed one and it cost me 1007 dollars to get. So, as you see it cost me more than half of the amount allotted. Took 35 day to be able to get refrigerator after filing.

AC went down Tuesday evening, when I woke up Wednesday morning there was already an appointment set! The gentleman that came was very knowledgeable and nice. Got it all fixed and said if I had any more issues to let him know!

I’ve been using Choice Home Warranty for couple years now and had to use the warranty few times during this period. Their response time is quick and the tech. Turnaround time is also fairly quick. Love the online presence where claim can be initiated and their follow up emails every step of the way. If you have to speak to in person, the hold time is fair and the reps. are customer friendly.

Gene of DX Solutions was punctual, courteous, knowledgeable and efficient. He diagnosed the source of the problem and fixed it in record time. It was later in the evening of his workday but he wanted to fix our system so we would be comfortable for the night. We would definitely recommend him.

Oven stopped working. Called. Information was sent and reply received. Error F50 cannot be fixed. Need a new oven. Received the reply the same day. Will be sending a gift card towards a new oven. All in one day. All within two weeks' time replied.

The pool tech came out and assessed the problem and then came out the next day and made the repair. In fact, the repair day was scheduled at a later date but the tech was able to respond earlier than planned to make the repair. I am completely satisfied with the service I received both from the pool company and Choice Home Warranty.

Ariel ** is a sight to see when working. He moved with precision. No time wasted. Knows the garage opener mechanism like the palm of his hands. I will not hesitate to recommend him to anybody. Thanks a lot for sending somebody like him.

Excellent customer service. I called for service one evening and received an appointment set up in my email the next morning. The service man came within the time they had sent me and immediately determined what was wrong with my a/c unit and repaired it very efficiently. I’m very happy with the service companies that Choice has sent to do my repairs.

Other than a long wait for a technician to be scheduled, the service was great. Technician they scheduled was on time, very professional, took the time to explain my problem, he took the time to make suggestions on what I needed to do to prevent problem happening again. Unlike the warranty insurance I had previously (over 17 years without a claim) who sent out a technician who barely spent 10 minutes in my home and didn’t fix problem so I had to call several times to get a second technician. I would highly recommend Choice!

The technician came in and introduced himself, had on a face mask and got straight to work. He explained what was going on with my unit and how the process works. He answered all my questions without hesitation. Great job young man.

Choice took too long to assign work, contractor was great. Did great work. As a person of limited sight depend on quick, and prompt service. Choice did fall little short not the contractor. Was prompt on time, and did great work leaving area clean.

I am extremely pleased with the outcome of Mr. **'s work on my rental property. This was potentially a very complex situation but he was able to assess and complete the work in a timely manner and to provide feedback. Right Way Plumbing is the appropriate name for this company. I wish to add that Choice Home Warranty dispatched a technician promptly without any hassles.

I’m Still waiting on a call from a contractor to repair my air conditioner. I think it may be the thermostat not working correctly. Hopefully a contractor will call within the next twelve hours. I’m scared my electric bill is going to be outrageous.

Air Walker Mechanical did an outstanding job. I would recommend them highly. And of course, Choice Home Warranty is the best. They make American Home Shield look second class or worse. AHS only pays $10.00 toward the freon for the A/C.

Easy to contract, very professional people. They explained all your options. The benefits for Vets, and seniors are affordable. Website easy to deal with. I look forward to dealing with Choice Home Warranty. My other home warranty did not care about people.

Quang was prompt and professional in giving us a 1 hour time frame and alerting us within half an hour. We explained the problem with our refrigerator and freezer lights flickering and mostly not working. He knew what we were referring to. Choice Warranty approved the repair and he texted us as to the repair date and time. Again he came within the half hour. He replaced a few of the LEDs which triggered all to work. He was knowledgeable and very familiar with many brands. Excellent service. Thank you, Quang!

I was denied service today by Choice claiming they would not honor the repairs for whatever reason. I thought that things inside was covered. I have been with choice for a long time and I am very disappointed. I need a explanation.

I cannot begin to tell you how disappointed I am in this company. I purchased a home warranty for my son and his wife who recently purchased their first home. They were so excited when I gave them this as a new home gift and I felt very happy to have done my homework and found a good company with great ratings. Boy was I wrong! They had an issue with an appliance a few months after moving in and they cannot get their problem resolved. They called to report the problem with Choice but were told to file their claim online, which they did.

I've been a customer for over 7 yrs. and have nothing but great things to say about CHW. Communication, follow-ups and quick responses are some of the things I love best about this company. All the agents I've dealt with have been nice and professional. I have referred CHW to several of my friends and they are satisfied as well.

Very professional and easy to work with! Highly recommend! Technician was very courteous and professional. Easy to work with regarding scheduling of work to be done. Very flexible! Technician arrived and diagnosed the problem, and issue was fixed the very next day.

The salesperson was quite knowledgeable and friendly. Was willing to listen to my needs. I am giving her only 4 stars as I felt she was a little too pushy at the end when trying to sure up the sale. Allowing me the time to think would have had me as a customer just the same without the feeling of being pushed.

Quick and easy sign-up. Agent spoke English, which is a big change from my current warranty company. My policy has not yet begun so I am not able to share any experience with a service request. Will happily supply service information when possible.

Your rep was super knowledgeable about how you operate and informed me about some of the procedures I was unaware of and I’m super thankful. This type of caring is unexpected from a business. Before my contract expires I intend to renew it for another three years.

Call to have someone sent out to look at my LG dryer. I was very satisfied with the customer service I received. They were very informative and helpful. She answered all my questions and concerns. She was also able to go over my policy with the company. At this moment I’m very satisfied with the coverage. Thank You.

The technician arrived quickly and was very kind, thorough, and efficient. Fixed the problem fast and was very pleasant to work with. Would definitely recommend working with his company and would recommend Choice Home Warranty to anyone looking for homeowners insurance. Very pleased.

Kyler did a great job. Friendly, dealt with the issue, gave me advice on preventing it in the future as well as another potential future issue he noticed while fixing the current problem. Would absolutely recommend him in the future.

Our A/C unit went out 7/15/2022 and filed a claim Saturday the 16th and explained to them the urgency needed for repairs because my wife is epileptic and can have a seizure if she gets too hot or become stressed and I have respiratory issues w/ CPAP. We have tried relentless to resolve and the technician they scheduled for the repair was 9 days out from Saturday. Luckily, I called the tech and he came right away after understanding the circumstance Monday and determined the compressor was bad and submitted the report for repairs.

I am a new customer that already feels very disappointed. Sales departments lies and currently I am not sure if I made the right choice. Customer service doesn't read e-mails in full, they don't explain properly. I need to talk to someone but I am abroad. It is being so difficult to be attended, same reason I had to changed from my other warranty provider.

So far I am happy with the repairs they have done in all my properties, they are changing an AC in one of my properties at half the cost of what I would have had to pay if I had not had Choice, it is really worth it. In other choice jobs I was covered 100% and the only thing I had to pay was the service call.

Washer quiet working. He came and knew what it needed and check it all out and explained everything to us. He was very knowledgeable about the machine and what was wrong with it and how he would fix it. Well done job.

I contacted Choice because the air handler was leaking water and seeping into a bedroom, soaking the carpet. They found someone quickly who came and fixed the problem, explaining everything he did so I would know everything was in good order.

I went with more money out of pocket than I had intended to do but the numbers made the case to do so. I'm always concerned when the offers keep getting "better" - why not just start that way? I trust it to be as good as the reviews.

Our oven needed a new ignitor. The tech was sent earlier than expected which was nice. The tech was knowledgeable and professional. If our appliances need further repair we hope that this tech will be sent.

Santana with Arktikos was awesome. Super professional and efficient and knowledgeable. Would recommend them for anyone. Choice Warranty, however, is garbage and doesn't care about the time it takes to get a tech out to your house. I had to wait 5 days for this service and Choice Warranty has no service level agreement to ensure customers are taken care of quickly. I recommend people save their money and just bypass Choice Warranty altogether.

I called for information on what was covered on certain things and the young man I talked with was very understanding and knowledgeable about the warranty information. He actually explained the sale going on if I purchase over the phone. I had watched some of review videos and was very happy with what I heard. Therefore, I signed up right there and then. I hope we have a long and happy relationship, as the one we have now (which we're canceling as soon as Choice goes into effect) for 11 years has gone to heck in a pot in the last few years. Thank you for being there and look forward to you serving all our needs.

I request my Claim about my Clothes Dryer, what was not heating anymore on Sunday and my Clothes Dryer was fixed on Tuesday. I could do everything online. This was my first time to use my Choice Home Warranty and I am very happy with everything.

Great experience! The Plumber had good communication. The plumber arrived on time. The Plumber Fixed the garbage disposal problem. The Plumber Gave us suggestions to prevent further problems. We are very happy with the service and would use this plumber again. Thank you.

I called in on a Sunday to report the problem and that evening I had an email with an appointment time on Monday. The repairman called prior to arriving on time and the repair was made promptly. This is the third time I have had to use Choice and they have always been professional.

The technician, Jarrett, arrived on time and was very polite and professional. He diagnosed the problem and had it repaired in about 15 minutes. It was obvious Jarrett had the knowledge and experience required to repair the a/c. I would recommend him and his company with a 5 star rating.

I had to make two claims one for my dryer and one for my washer, they both need attention however only one appointment has been set so far! It is silly and wasteful to make two trips to the same location to service the washer/dryer that set next to each other!

The company responded quickly, servicer phoned 30 min. before arrival. He was professional and completed assessment in a timely manner. He seem to be knowledgeable about the problem I was having. After receiving payment, he provided a receipt, And before he left was able to give me a estimate time when someone would return to finish,

I highly recommend this plumber. They did not show for the appointment time scheduled by Choice Home Warranty, however, when I called the next day they apologized and said they didn't get a notice and they got someone out to fix the stoppage that same day. Great work ethic too and the plumber was very professional and clean.

Qualified. Prompt. Informative. Courteous. Knowledgeable. Quick diagnosis of problem. Willingness to do the repair, however, Choice would not allow him to do so, due to the company characterizing the problem as being part of the door seal when in fact it was part of the drum.

Jordan with Anthony & Son was professional, personable, prompt and knowledgeable. Jordan was transparent with his diagnosis and resulting fix. My property was treated with respect. Jordan is a great Brand Ambassador for Anthony & Son and by extension, Choice Warranty!!

Mike was great. He was timely and kept us informed on everything. He knew what to do and was helpful through the entire process. I would recommend Mike again and again. He's an asset to your company for sure. I am glad he came to our house for repair.

AC works fine for a few days and then will not come on automatically. Called Choice office on a Friday and they arranged for a technician to come to my house and check my AC on Monday. The technician came on Monday and checked the AC unit and determined that the problem was the thermostat. He replaced the thermostat and the problem seems to have been resolved. AC working fine now.

Kris from Bennett & Sons Air Conditioning was great. He was able to find the problem right away and went on to check out everything else. I would definitely use them in the future. My AC is working great now!

Claim #** was handled efficiently and quickly. NN Kane was assigned to the project. He quickly analyzed the problem, took pictures and sent in the claim in a very timely manner. He returned when the needed part was received and fixed my faucet problem in about 45 minutes. I was deeply impressed by their work, their politeness, and their ability to get the job done quickly. They also cleaned up everything and left me with practically a new sink. Thanks so much for using their skills.

Choice's response to my claim was fast! The plumber they referred was out to my home the next day and my problem was resolved. Plumber was very good at keeping me informed, both on his arrival time and on the work he was doing. Thanks so much!

My claim was denied after paying 3 separate technicians that were sent out to my home when the issue was identified by the first trade the claim was assigned to. The first technician actually was sent out to my home for a second time to diagnose when he already knew what the problem was and CHW wanted me to pay him AGAIN!

Made 2 claims via the automated system and couldn't get any details in about the problem with both devices. Not a very good setup to have the mechanics have to work with when they call. The system needs to be improved or go back to the human operators.

First visit very good and thorough. Arrived promptly and cleaned up after finding leak in my ceiling downstairs. Scheduled to repair in couple of days. First time using Choice Home Warranty, so far very good! Looking forward to having leak repaired and sheetrock/painting completed.

The vendor, Stella LLC, provided was fantastic. They diagnosed the problem in two min and replaced the part within 5 minutes. Great job!!! I would highly recommend them and Choice Home Warranty. The response time was within (my) acceptable timeline given the high temps we’re seeing at this time.

First contractor did not show, and then he rescheduled and was not of much help. I had an issue with my water heater vent and he just put hvac tape on it. Not worth the service fee. Thankfully they sent a new contractor out the following week. He was thorough and knowledgeable and did multiple repairs. He clearly was more experienced and very helpful. Overall it was a bit of a drawn out experience and a little frustrating but got the job done in the end.

I was very pleased with what was offered by Cynthia, and purchased a 3 year plan because of the savings. I will be purchasing 2 more policies as my existing rental policies expire. I do hope Choice lives up to its high ranking on Google. Thank you

Had First american. Got the runaround for 3 months and had problems with service. Swapped to Choice and Myles was amazing helping us pick a plan that will be not only saving us money but far more reliable. Very pleased.

I don’t like being pushed multiple times to buy multi year warranty after I insisted I only want the one year. I almost asked for a refund because of this. People should be able to just get what they ask for.

I am very happy with Choice Home Warranty, they have always been quick to process my claims and send someone to take care of repairs. The only problem I have is that one of the contractors accepted the job and never showed. That was not the fault of CHW. I am going to continue my home warranty with CHW, I have had nothing but positive with them.

Vendor responded very fast to set appointments. Process from start to finish went very smoothly. After calling in the called me within two hours made arrangements to look into the problem the next day. Very please with the process. Glad I had Choice Warranty.

The company, Mystic Services was the best. He knew what he was going and able to get the job done. Having people to come out and they know their job is a blessing. He came within the timeframe. It only took a day or two to be assigned to him.

The repairmen were prompt, immediately diagnosed the problem. They told us what was wrong and said they would fix it. One of them left to get the part and soon was back with it and installed it. They were very courteous. Since this was my first call under my warranty it gave me faith In Choice Warranty. I already told my neighbor.

We came home last Friday evening (7/15/22) about 9 PM. Found one of our units was not cooling. After resetting the breaker and verifying that the Air Handler was running okay, and the outside unit fan was not running. I placed a service call online with Choice Hone Warranty (CHW). Before the night was over, I received an email that CHW had assigned the service call to a local AC Company, Ozman's Air Conditioning Services. They notified me that a Technician will come and take a look at my unit the following Monday between the hours of 7am and 12noon. The tech arrived at 9:25am located a faulty condenser, and replaced it. Checked other several other things and was done by 10:30am. Unit has been working great since then. Excellent job CHW and Ozman's AC Services. I’m totally satisfied. Job well done. Thank you!

Choice Home Warranty got back to us right away when we filed a claim. Serviceman came out promptly. And was very respectful. He knew his line of expertise. And he ordered the part and resolved the issue in two days.

Multitask Repairs was very professional and helpful. They called me the morning of my appointment to confirm and to let me know when they would be arriving. They helped me locate my breaker box because I couldn't find it (It was outside). They also explained that my unit had shorted out and that it would have to be replaced due to it being an older unit. They told me about the next steps in the process and gave me an estimated time for parts and completion. I would highly recommend this company.

Plumber came and replaced our garbage disposal with one with the same HP. He made sure there were no leaks afterwards. I was pleased with the work he did. In and out in less than an hour. Would definitely recommend Choice Warranty!

Your representative Elizabeth was very professional and courteous! The plan she set us with is very comprehensive, we love the 24/7 response and the fact that there are no out of pocket expenses other than the deductible.

My Garage Door issues were resolved quickly. The technician was very professional and the additional work needed was fairly priced. The additional issues were not covered by the Home warranty.

The team arrived on time. Air conditioner was making noise when the compressor turned on. Air Tech replaced a condenser which made fan run better… Vibration noise was from TOO MUCH COOLANT in system. Air Tech figured it out and poof the noise is gone.

Mr. **, is always on time or call if he is running a few minutes behind schedule. Extremely professional, honest and a topnotch Plumber. I am so happy I found a Plumber that I can count on to show up on time and do the job right the first time.

My tech Don, in the Springfield, IL area was prompt and courteous. We did not have a repair, as the appliance was working when he got here. I appreciated his service and honesty. I hope, if needed, he will come back.

When I needed emergency service. Because hot water was spraying all over my house. The best they could offer was 2 days for a technician!!! That was not acceptable!!! No ins available for emergency service???! I will not use in the future!!!!

Technician quickly found and repaired the problem. He had all the necessary parts and tools to make the repair in a timely fashion. He arrived earlier than scheduled and was very neat in appearance. I was very pleased with his work.

We have had a good experience with the service people. However, the Choice Home Warranty customer interface is less than desirable. Last week when our AC went out in Texas and it was 100+ degrees outside, I had to login in 3 separate times to finally get my claim filed. Each time I submitted my request, the site logged me out, losing a detailed explanation. After submitting the claim, I get two emails from CHW, one letting me know they have contacted a service tech and that I would be contacted and immediately afterwards was a request to complete a survey of satisfaction. In that it took me 3 attempts to file a claim, naturally reluctant to provide feedback. I recommend holding off on that until after the claim has been completed. In addition, I will say their website seems to be geared more towards selling their services than for existing customers. Each time I go to the site, I really have to search when to login to my account.

I called regarding a claim and your agent was extremely helpful and she immediately set up the appointment with the technician. Your Prompt service is really appreciated. Thank you for such great service. Congratulations to the management for having such a great team. We have recommended your company to our neighbors.

The communication between the technician was great. They kept me up to date with what time they would arrive. However, I have had an issue with my refrigerator/freezer working and then not since the beginning of June. The problem is still not resolved. They need to order another part and that will take a few more weeks to obtain. This is not acceptable, try going with no refrigerator for 6-8 weeks. I now have had to buy a dorm refrigerator just so I can have some cold products.

All workmen were very efficient and very nice. It took 3 times to get it fixed but we got it. They did a good job of testing and seeing where the error was and replaced the part. It made a terrible noise when they weren't here but we took videos to show them.

I rarely use the service and this is a first for this year, so you save a lot every year from me. The fact that you are unwilling to replace the top tank to a toilet costing at $72 is absolutely ridiculous! It really is cause to seek another service.

CHW couldn't find someone to complete work on my hot water heater so I had the option to find someone and submit for reimbursement. Plumbing companies haver service call fees, they may not be willing to wait for authorization from CHW, and I didn't know how all this would work. Fortunately, I found a company to come out, I submitted the authorization while they were here, and it was a relatively smooth process. I just would have liked to not have to wait so long and find someone myself if CHW couldn't. 24 hours is a long time to wait for things sometimes.

I’m still waiting for a call back from claims dept! I have a question on the coverage and I’m sent to a message machine every time! If someone would call me back in a timely manner it would be much appreciated! Thank you!

Eric and Rudy from Ideal home solutions from the get go have been very professional and honest. Very customer service oriented. They are very prompt and professional with their repairs. I would highly recommend to anyone. They are always on time and honest of their assessments.

AC unit went out on the hottest weekend of the year and a technician fixed the issue the next business. First time using the warranty in 2yrs since I had the service. It truly saved me hundreds of dollars. I can say this has been an amazing experience. HAPPY I MADE THE RIGHT CHOICE. :)

The Technician was most polite. He diagnosed the issue and gave me a very detailed explanation of the issue and how it would be resolved. I would definitely recommend CHW to my friends and neighbors. Now I’m waiting for a replacement order for the dishwasher.

Choice is but there were so many times where they would not give the full payment for a repair. I always have to fight with them for the claim. One thing was my air conditioning unit. They paid only $73 and the rest I had to pay from my pocket. Plus, I had to pay the $50 fee. Another thing was my son's washing machine was broken. Choice didn't want it fixed and instead gave him 500 cash. That aside, a benefit of the home warranty is they send them people who do the work and they're nice people.

Patrick of New Gen arrived as scheduled (7/17 - 7:00 a.m.), but that was the only good part. When I told him that it took hours to cool down my house even a few degrees, he went directly to the compressor. After five minutes he told me it needed a cleaning which is not covered in the Home Warranty, but he didn't have time to do it because he was too busy. I now wonder if I in fact needed a major repair -- would he have said he didn't have time? I asked him how much it would cost for a cleaning, and when he told me, I agreed. I asked him when he could do it. He said he would call me the same day in the evening. He didn't. Today is 7/18. Not hearing from him I called him at 11:00 a.m. He said he could do it on 7/21. I asked what time. He said he would text me. He hasn't. It is now 9:30 p.m. I decided to seek another repairman. Even if Patrick contacts me after I hit 'send' on this review, I have no confidence that he would show up.

Could understand and was helpful. Need to have fast and accurate repair of appliance. I have not seen policy or prices of repair. I need to read and understand your prices of repair cost. I also need scheduling for repair person to match my schedules. I

My AC broke down on 7/11, a repairman came out the next day. The parts were ordered and still haven’t come in and I’ve been without air conditioning now for 1 week as of tomorrow. The Choice portal to check status on my claim isn’t updated on a timely basis. I received an email that the repairman would be out 2 days after he came. Communication with Choice is awful. I get more results bypassing them and going directly to the repairman. Not the quality service I expected when I signed up

After calling for air conditioner repair in this extreme heat, I have not heard back at all. I understand a/c repairmen are really busy now but not to even get a confirmation of my claim is not the service I have received in the past.

Tech was very professional and made special effort when new pair was defective. Part was warped and caused the dishwasher to leak profusely! Called parts store and secured a replacement and had it installed by the end of the day. Well done!!

I submitted a claim for our over the range microwave and before I ever looked at replacements I was offered $190.00 to replace it. Are you kidding. I found one at Lowes for 249.00 but I have to pay for them to install it and remove our old one. $448.00. This is not right!

They always answer quickly and usually put a call out to a vendor very quickly. So far my past 3 calls have been attended to promptly. These are my 3rd warranty company and so far have been the best. Also, the vendors they use have been very communicative and effective.

Anna, Choice Rep, made my decision an easy one. She was patient, able, and freely answered my questions. Choice’s service agreement and customer service approach made the difference for me. We are excited to partner with Choice to cover the maintenance of the roof, sump pump, and select appliances and systems of our house.

I’ve had our AC serviced and the tech was very prompt and professional. Tech was knowledgeable and answered any questions we had. Then I had to call in my gas oven and again, the technician was very prompt and professional. So far have not had any issues with Choice Home warranty and I do recommend them to my family and friends.