Choice Home Warranty Reviews

James Tucker Services was awesome! He was courteous and willing to work with me to come sooner than originally scheduled when my plumbing situation got worse. He worked very hard to get my plumbing issue fixed, even got down and dirty to get it cleared out. He went above and beyond to fix my issue.

EBO garage doors fixed my door. They were excellent. Mike was the technician. He was absolutely the best. The attention to detail was superb. Highly recommend using EBO, you won’t be disappointed. Fast, knowledgeable, professional are just a few words to describe my experience with EBO.

I can’t honestly rate a service that I haven’t received. I was told by the technician he had to order a part and await the approval. He would call the next day. I haven’t heard from the technician. I haven’t heard from Choice Home Warranty but I’m still home in the cold.

Great job. The technician was very great and he knows his job very well. I like the way he did his work. I will recommend him to friends. Choice Home Warranty is an excellent company to recommend to people because it provides great service to its clients.

This was my first time dealing with Choice Warranty. I gave 4 stars because it took a while for serviceman to get OK to fix toilet. They did OK the repair so for now I would have to say I'm satisfied with warranty service. Thank you...

I was very happy with the speed to get an appointment with a repair person. Only problem is that they don’t work on weekends. That would be nice. Repairs are needed on weekends just as fast as during the week!

The Claim#: 113928657 on Friday you give me email; My claim being assigned to a Case Manager, but your case manager didn’t contact me. Now my house’s plumbing is still leaking, my tenants keep complaining about me, I want to find another company. The technician came to repair, but your sales representative asked me to wait for the case manager to call me. I think the sales representative is very good, but your case manager is not good enough, or the company's system is not good.

I was very skeptical about home warranties because of the negative reviews but I decided to sign up and give it a try. I am glad I did. I have been a member of Choice Home Warranty for multiple years now and they have lived up to their promises. They have fix my boiler multiple times and replace my appliances. Yes, some things are not covered but I read the contract I knew ahead of time. Yes, sometimes the service is a little slower but with the amount of money I saved, the wait was ok. I would recommend it.

The Dr Rooter did not call or show up for the appointment. They were supposed to check the water heater. I tried to call them but the phone was not accepting calls. I stayed at the house from 3:00 pm until 8:00 pm waiting for the technician..

Plumber took care of hot water issue and it works fine. He was courteous and polite. The original appointment was scheduled immediately, but unfortunately it was on a day we could not commit to. He was able to reschedule the appointment immensely to accommodate us and got the job done.

Not covered to replace water heater. Cancelled my warranty. Not worth it. I will not recommend this company. Worst home warranty company I have ever used. I will tell my realtor about my experience as well. I am very disappointed with Choice Home Warranty but they reimbursing me for the remaining years on my policy.

The guy was very nice. He tried everything but couldn't fix it. But he said what would happened next. Well he reported it and within 20 mins after he left I already had a appt. He left things clean and put back.

The worker took pictures and sent to company and they said it wasn't covered because there was rust. Duh! I'm wondering if the company is going to say that about everything that quits working. Why bother to have the warranty?

I am very happy with Choice Home Warranty. I have had them as my Warranty company for many years and I have never had a problem with them. I had two homes at one point and carried a policy on both with Choice and one home was more than an hour and half away from where I lived. It was nice to know I could call Choice Home Warranty and that they would have a qualified technician dispatched within 48 hours and have the problem fixed without me having to drive an hour and a half.

Our microwave was not heating. I discovered that I cannot cook without it. You have to get pans out to heat water or coffee etc. Choice sent a repairman quickly and he completed the repair on that first visit! Thank you!

I had the pleasure of being taken care of by Mr. ** on 3/20/21. Previously, when I spoke to Mr. **, I explained that I was literally on my way out the door and this was not a good time for us to handle business. He graciously and professionally agreed to set up a time that would be good for both of us. He was very precise with the info and answered all my questions and concerns. It was at that moment I felt I would be comfortable doing business with Choice Home Warranty and with Mr. **. It was a good experience and I hope that the great customer service and future interactions continue.

I was in total SHOCK how FAST the Service Persons arrived to my house. BOTH very friendly and helpful explaining the problem. Both arrived with their COVID-19 MASK ON and left them on while they repaired my problem. Which I was so grateful for. Both Cleaned up behind themselves. I was ONLY charged 1 Service Fee for BOTH Electric problems. NOT ONY WILL I RECOMMEND them to my friends and family but am rating them 5+++. THANK YOU VERY MUCH -CHOICE HOME WARRANTY.

Michael arrived promptly. Found out what was wrong with the washer. Ordered the parts and will install them when they come in. Very pleased with him. I will use Choice for other items that go wrong. This is a good company to use.

They were very professional and did not stop until the work was done. They treated my home as if they working for their own home or close relative and this is how I like service I am paying for to be provided to me.

I just finished signing up for Home Warranty coverage with Choice. Rather than being a stressful and difficult process, I can honestly state it was refreshingly pleasant. The wonderful gentleman who called me was polite, knowledgeable, humorous, friendly and just plain great. Everything was explained thoroughly with no added pressure to proceed one way or the other. He is a wonderful ambassador for Choice and made the decision to sign up easy. Thank-you.

Purchased my Choice Home Warranty from Sal **, very pleased with salesman's manners. He answered all my questions and explained what I did not understand. I look forward to having excellent service and be worry free of any repairs when needed. Thank you.

Before I could complete my application on line, I received a phone call offering me a DISCOUNT! I took it and signed up right away! What a valuable resource to have as a homeowner at a very reasonable rate. Thank you!

I have 2 claims submitted within one month. First was my hot water tank. Response was the same day. Technician came and did the diagnosis. Determined it need replaced. Claim was approved and it was replaced within two days. And the second claim was for my furnace. Stopped working same thing but everything was done the same day. They replaced the capacitor. He had the part in his truck and all great service for my $75 service call. Very pleasant and professional and most of all honest people. Great company. Planning to use them as long as I own a home. I recommend Choice Home Warranty to all my friends and family???

I am totally satisfied with my service, the technician did a great job, on time and qualified. He replaced the damaged part, cleaned the area, and gave me an explanation about the problem and maintenance routine. Thank you very much.

When the dryer first turned on made very loud noise for a short period of time. This noise became louder and continued for a longer period of time as I continued to use it. Called a repair service which tried to "fix" the problem and didn't succeed. Remembered I had Choice warranty and they sent a repairman. He said he could fix it but needed a part. He was out the next day with a part and a co-worker and they appear to have fixed the dryer. Both men were efficient and pleasant. I am using the dryer this morning and hopefully it will work.

Excellent Professional service & assignment assigned to Vendor in our area. I would highly recommend CHW to anyone. We had our garage door opener- repaired. Our hot water heater, went out. Replaced with new one. Our refrigerator was messing up, was repaired.

This is my first time having a Choice Home Warranty. At first I was not happy with their offer to give me money to buy a new stove....it was not NEAR enough to replace my high end stove (1/3 of the cost to actually replace it). I just wanted it repaired so I took that money and arranged repair, it was enough to cover the repair. Then washer goes out twice in less than a week...they could find no one in my area to fix. I found a great company and both repairs were authorized, and CHW will reimburse me for those repairs! So far, I'm happy with the outcome. Both appliances working great!???

The technician was extremely polite and efficient in assessing the problem with our unit. Unfit, Choice Home Warranty decided not to cover replacement or repair at this time. We will appeal the decision. I would recommend the technician and White’s AC service due to his professionalism.

Professional, Gentlemen was very educated on A/c & Heating. Went straight to the issue fixed it, serviced it and also was payment ready. Hope he will stick around with this warranty company for years cause a lot of people need this type, well educated A/c guy working on the home. My A/c guy for life. Continue being great???? Thanks A Million.

The technician was late to the set appointment but did call and make arrangements to the fact. He was kind and professional. He explained what he was going to do. A few days later called and explained that the work order had been approved and as soon as the parts were in he would call to schedule to come back out. So far so good.

Am disappointed with the service because when you put in a request it takes 4-5 days and that is unacceptable. I called on Thursday and they told me someone will be coming out on Monday so I had to go another route to made sure my family had heat in the house. Why am I paying for service that's not here for me????

Normal wear and the technician couldn’t repair and suggested it may be time for another due exposed wires and rust on the racks and it not draining water properly. It seems as though CHW doesn’t want to Honor the contract that I have been paying for on time for a long time to.

Our sales rep, Igaligal was a pleasure to work with. He explained how the policy works and what is covered, including the benefits of taking a 5-year our with 6th year free with no increase for the duration. What really sealed the deal was that your company provides the service technician and not that I have to look for someone especially, since we are new to the area and I don’t know anyone. The address above (**) is the COVERED property address ONLY but all Choice letters, policies, bills, etc are to be sent to our legal mailing address which is: **. Thank you & happy to have your company protecting our home.

We had a squeaky noise coming from our dryer when in use. We called Choice, our home warranty company, and they promptly sent a technician out within a couple of days. A broken ball bearing was causing the issue. All we had to pay was the fee for the technician visit. The technician was awesome, efficient and was able to fix the problem with our dryer. We are very happy with our home warranty company.

I think that Choice Home Warranty is a good company. I hope that everything they told me is accurate. It does feel good knowing that if something goes wrong with one of my appliances that it will be covered. I hope that the replacement is as good as the one to replace.

The technician was very knowledgeable and polite. He was very fast when reviewing the issue and reporting what needed to be done. The only downside was he did not show up in the timeframe designated. I would recommend our technician for another job that involved having to fix or replace a garage door opener. The only thing I wish would happen in the future is that the technician would come with a new garage door opener so the installation could be done within the same day because now he has to come back to replace the opener.

Mr Eddie was polite, professional and explained the situation thoroughly. He resolved the matter. I’m pleased. He cleaned up behind himself. Entered my home with a mass and booties on his feet. He keep me informed of his arrival time. And confirmed with a follow up call an hour upon his arrival.

Fast, friendly and informative! On time and accurate! They had no problem crawling under the house to check the ductwork. Immediately let us know what the problem was and showed us a picture. Explained what the next step was clearly.

Signed up with Home Choice. I hope it’s as good as it sounds. I think every home needs a home warranty. And I have had AHS. This one sounds better. I’m counting on it. The sign up was easy and fast. The person signing me up was very nice, but efficient.

Hot water heater start leaking and I was decline a repair and replacement. I have had 3 declined with this company and no one called, explain why. At this time I would not recommend anyone to deal with this company at all.

The tech was casual, and friendly. He scoped my problem with reassurance and honesty. He kinda left me worried about CHW doing the job. But, you have advised me the job will be done. He was quick in viewing the problems and I'm a bit worried that he may have missed something. But that's might be my anxiety about having an older home, I'm sure.

The customer service personnel was very pleasant during my conversation with her. And she helped me navigate the process. Right now am waiting for the arrival of the technician on 3/26/2021. Hopefully, my HVAC problem will be resolved. I don't have much to say till the technician completed his task.

Person on phone stated no reimb. 9:40 received email reimb. process. Now I am w/o hot water for weekend. Misinformed. I had a provider. Should have done a better job explaining. Would at least gotten an estimate. Not pleased with this.

He was patient and knowledgeable. He was willing to explain the problem and inform us of what we were doing wrong. He helped in cleaning out the build up of grease that had accumulated in the front of the stove. He informed me that the stove is still good and that I did not have to think of getting a new one any time soon. I appreciated this very much.

I was amazed at three different elements for Choice. 1) Easy phone in service; 2) Speed of response to air conditioning problem and 3) Speed of finishing the job. I could not believe the improvement over my past experiences. What a vast improvement.

I called replying to an e-mail you sent me with a special offer, when I talked to the customer service person I told him what I wanted which was a Home Warranty for 13 months for $550.00 and the service call discount of $65.00, he tried to sell me three years of it. Told him I was not interested, he insisted I said NO not now, he seemed annoyed by my refusal and took my credit card information and hung up on me, he did not ask me for my e-mail address, did not send me a receipt of my purchase and as of right now I have not received anything in writing of our agreement. I called your company back but it was closed. My name is Carlos Javier ** and my number is **. Thanks.

The idea of a home warranty is great. Thus particular claim has been terrible! My water heater leaked all over my brand new flooring. I filed a claim right away. Was told that someone would be out to fix it within 4 hours, so I stayed home from work. No one came, no call. When I called to check status was told it would be within 24 hours. I got an email 30 hours later that someone would come to repair it 6 days later! Also, that my flooring would not be covered that I was on my own with that. I have yet to get the water heater looked at, 5 days later with no warm water to do dishes, bath, laundry, etc. Tech isn't even looking at it until 3-8 pm on Saturday night. Standing water under flooring and I had to rip it up myself.

Tech was awesome. Called Choice warranty twice each time was on hold 40-50 minutes...NOT ACCEPTABLE... Then you quoted to pay me 338.00 on a new smooth topped, self cleaning stove. Not even close to replacement value. I am just sick. Why don't you find me one for 338.00. Cheapest I could find was 698.00 plus tax, plus hauling off expense. My first claim and sorely disappointed. I have so much of my home with you and with your attitude, I am very concerned...Think I need to start shopping. Even AHS paid closer to replacement. I was assured that I would be happy with you!!

The technician that came out to resolve our issue was friendly and efficient. She was able to resolve our issue quickly. We are satisfied with the service that she provided. Having Choice Home Warranty made the process smooth and stress free.

Prompt and professional response by representative. Clarified that plumbing claim was not covered with good explanation. Over two years of coverage have had one approved claim. Response for approved claim was very good with an excellent contractor servicing us. With 20 year old house, we are pleased to have the warranty coverage.

The search CHW made looking for the appropriate technician was very fast. The technician set up the appointment for us even faster than the appointment originally set up by CHW. FSL Blue Pools respond very fast, and during the appointment interacted with us as a consultant, with high customer service, efficiency, and professionalism. THANKS!

Excellent service, service man came on time. Ordered the parts right away, call him when I received them, how better can you get than that, very professional, also why it happen gave a great explanation. Followed up with email with what he said he would do.

Satisfied with the customer service I received. Michael was very courteous and professional, as well as knowledgeable.. He was was prompt at sending me an email and confirmation of my purchase.. Thank you.

I called up today to get a quote for home warranty and spoke with Gary **. He gave me a quote of $449.00. I gave him my credit card information for this package. He then told me he could do better by giving me 5 years with the same coverage to lock in my rate and add an additional year for free. I DID NOT agree to go with the $2,250.00. For fraudulent activity, I will not be going with your company and I am requesting that Mr. ** be terminated. What he did was not only unprofessional, but illegal, a felony. I will follow up with a complaint to the Better Business Bureau and the FBI. I promise, because that is not right. If you listen to the recording, you'll notice that I never authorize him to charge me for $2,250. Because of his illegal activity, you just lost one customer and many other potential customers who I was planning on referring to you.

The person who cleaned the drain in front of the house was professional & quite. He cleaned the drain but left the mess behind. He maintained distance from everyone and wore his mask. Wish he had done something about the mess he left behind.

I am pleased to state that I did business with CHW some years ago. Many things have come to pass since then. Today I decided to contact them again for the coverage of my few possessions, for my income is now small and fixed. The agent was; though not the same man, kind, respectful and efficient. I received fair treatment and will rest assured that when the time comes, again they will take care of my business. I trusted CHW then, and I trust them now. God Bless.

This is my first time working with Choice Home Warranty and I can't tell you how very, very impressed I am with the quality of the customer service. I worked with two different agents and both were extremely knowledgeable, professional and courteous. Additionally, the response time for taking care of my issue was so fast that I was very pleasantly surprised!

Washer to expensive to replace, Lowe's egift card to be given to me to help with replacement. The decision was swift to do this, but a possible 30 days to receive it. I need my washer now not in a month or longer.

We purchased a multi year home warranty. The home page of the website clearly shows water heaters being covered. Our water heater failed this past week. Leaking is part of the problem and the unit needs to be replaced. Reading the many details of the contract, the tank of the water heater is not covered and they are denying coverage. We feel misled by their advertising and sales representations. I am worried this is the first of future problems of looks great until you read the details. We are appealing the decision.

I was skeptical about home Warranty services from conflict opinions of friends and family. However I am happy with CHW so far on premium prompt response and professional technician came to my house for service. JB service called and emailed appointment and remind time helped us plan to be home. Polite and focused technician got right to the job and leave promptly after done.

Being aggressive with my decisions. With having two other plans you would think I could get a discount for having multiple plans. Just hope when I need the service I don't get a call by night repair services. I want to be able to call my own repair service.

I do not agree with the decision to not repair or replace the GE microwave. The technician said that the electrical control panel failed because it appeared to have grease on the wiring. The microwave is 19 years old. Over 19 years some grease vapors from the stove is going to get into the overhead microwave. What is the user supposed to do, clean the electrical wiring within the interior of the housing containing the electronics? I don't see any of that referenced in any of the preventative measures of the microwave. To me grease getting into the electrical wiring over time is normal wear. So I disagree with your assessment and decision not to repair the microwave.

Why worry about unexpected loss when a small investment relieves so much needless stress. I am more than pleased with my choice. Peace of mind is worth a lot. I recommend that even seniors like me do as I have done.

After putting in the claim the tech was here within the week and replaced the exhaust fan within the day. The technician was respectful and knowledgeable and did a great job. This alone paid for my yearly service. l definitely will re-buy this warranty service.

I contacted CHW on Feb 20, 2021 because my water heater went out after the Texas winter storm. iConcrete came to my home initially & deemed I needed a new one & set the appointment for the next day. As of today March 19, 2021, iConcrete has not been in contact with me to replace my water heater. I called & email countless times to find out what the issue was, no one could give me an answer. All the CHW reps could say was give them more time, they are not answering our calls either.

Repairman diagnosed and took care of the problem immediately. He arrived within the estimated time frame and was very knowledgeable about the problem. He took the time to explain the problem and show us how to prevent it in the future.

I just purchased a warranty through Choice Home Warranty and they immediately called me to see if there was any questions and to see if they could save me even more money. This made me feel real good about the service I just purchased.

Never fixed icemaker. You told me one has to have a separate contract for ice makers. When dealing with you it is always something that comes up so you don't have to fix or replace. And when you do replace you never give what it cost to replace the appliance. You are a sham and you lie and you will never get a good report from me.

Representative did well to answer my questions about the issue I was facing with the ceiling fan and helped submit a new claim. She explained to me the contract coverages and what I would be authorized to receive in case of fan replacement.

Arrived on time and identified problem with thirty minutes and submitted it to my home warranty company. Very polite and also notified me of seeing a scorpion in my attic and voiced his concern about my dogs being hurt. Also work shoe covers to protect my hardwood floors.

Smug, arrogant customer service process. Will never recommend them again. Ripoff! They could care less. They just want your money. Will cancel as soon as this claim is completed. Save your money. They want to pay wholesale but can't buy anything wholesale and therefore they rip you off. Very arrogant and smug appeal process that was just a complete waste of time.

Remotes stopped working on lights/fans. Parker Home Repair was sent to repair or replace. They were extremely nice & got approval from Choice to replace. Parker purchased and replaced the fans in a short time. Entire process with Choice was quick, no problems. Would recommend Choice and Parker.

Emerald Services came earlier than expected, diagnosed the concern efficiently, and made the repair after two days. Jose also took the time to look the system over for other concerns. Great experience working with this company. Would recommend to other CHW customers.

Sometimes the warranty program works and you get what you need. But sometimes you wait forever to be told they can’t send you a technician so you have to pay for it yourself and hope they decide to reimburse you, or you have a code violating problem and they decline to cover it because they don’t want to. So it’s hit or miss. It has saved us some money but it has also caused us a lot of frustration because of the process of waiting for them to arrange the appointments. And the appointment is never up to your schedule. They decide when the tech will see you, which is really inconvenient. There are a lot of opportunities for better customer service and coverage.

Pinnacle pools is excellent - They have been here a couple of times and are always very prompt & professional - Did a great job - Would recommend them to everyone - Choice is also great - Always very prompt with our request & send excellent service people.

The technicians that responded were knowledgeable and knew what they were doing, unfortunately they were the third tech in the last 3 months that recommended replacing the furnace. This time I was told it would be cheaper to replace than repair. But after consulting Choice, the request was turned down due to some fine print about condensation causing problem, which should likely be a problem in a heating/cooling system that is 22 years old. I signed up for Choice to protect against this very problem, now I'm told "Too bad buddy we won't cover it."

Very good experience with the Agent and he has full knowledge of plans and gave me good price. Thank you Seth ** for calling and getting me into this plan. You are too help full and provided a good rate to have me this policy with Choice Home Warranty.

Technician came out and looked at the pipe and wanted to know if my water heater was still under warranty with the company that installed it, so many (maybe 7 years ago), I don't know. My contract with CHW states that my water heater is covered. But because the technician that came out, didn't want to do his job, took everything to another level. He works with M&J Plumbing 39 LLC. If everyone in that company reflects their image of this facility, then they should not be allowed to be used for homeowners insurance coverage policies. I just wished that CHW can use better judgment on the companies that they choose.

My Original Scheduled time was rescheduled due to bad weather. The Tech arrived on the next appointment on time. He was Very Professional and explained what had to be done to fix the issue at hand. Mr. ** completed the job, now I have Cool Air in my house. Thank you so much Mr. **!!!

The sales manager was very good and experienced person. Answered all my questions and help me reduce my worries. I inquired online and he responded quickly. I am impressed with his ability to convince me. Let see how it works out when I need them.

Not happy with Choice Warranty. Kuldip **. Compare to other warranty I make mistake that to choose choice Warranty. I am going to cancelled if some don't call me. Call me. I have filed the complain so some should mr.

Outstanding service and extremely polite and friendly. Showed his expertise and had part on hand to repair. His experience comes from working for Sears and thoroughly knowing the appliances he services. Highly recommend to others from his professionalism and knowledge.

My problem wasn't solved and I got not enough money for my stove replacement. I trust Choice Home Warranty, but I feel a little bit disappointed. I hope in the future, you guys understand that we hired your company to solve the problems we have, not just to put a patch on them.

I had did a online request and they respond quickly. Someone came out. Fix the problem right away. My dishwasher was up and running again. I recommend this company. Good job. Affordable Appliances came out and fix the problem right away.

Filed claim, was assigned a tech and appointment time. The tech came and diagnosed the problem, but was too late to call in the diagnosis. Never heard back from the tech or Choice. Had to go online to find out that I needed to call the repair company because the repair was approved. Several days were lost because of lack of communication.

My experience with all service technicians that have come to my home to do repairs have all been great with an exception of one and his diagnosis of the issue was false. Based on his false report to CHW, Choice initially denied paying for the claim.

Your tech came out the heat worked for half a day. I called the number on my receipt. He came back the next day. Another day no heat. He told me to get a filter which I knew that was not the problem, but I did and put it in and the furnace still didn't come on. It's cold as hell in here. Another night with no heat. This is my 3 or 4 night with no heat. I'm boiling water and burned a pit. Almost had a fire. Heaters running my light bill up. I think I'm going to cancel this. You're closed at night. What if it's a emergency like now. Not good. Not happy.

We had prompt response, a great technician, Tom **, who knew the problem, ordered the proper parts and came to install them and finish the repair in a timely, clean and friendly manner. Today’s products do not appear to last as long as yesteryear’s, thus it is prudent to be covered by Choice to offset that problem.

Sales experience was unpleasant, they are too pushy, it's spoiling your brand image, and I am still not I selected the right company for my warranty. I talked with one guy first. He was super Rude and jumpy, second guy was ok till he got my credit card info, but then want to sell 5 yr plan 3 yr plan. All too dominating talks.

Shaide, the service rep you sent out to repair the washer and dryer was very good and courteous. The refrigerator claim denial was not good. The adjuster was very rude and arrogant. The customer service rep. I spoke to later in the day was very helpful and professional.

It takes too long to get an in service technician. Reported furnace out on Friday and it was Wednesday before a tech was out. The tech was great and worth the money. Reported a plumbing leak on Friday and as of Thursday the following week still waiting to be assigned a plumber.

The kindness and the patient that the technicians had explaining everything to me was outstanding and the work was done perfectly. Thank you so much for being patient with an old Veterans, we need young man’s like you everywhere in the world. Again thank you so much.

I was very pleased with my request for repairs on my furnace. A repairman was at my house within hours and knew exactly my problem. He fixed said furnace and I had heat again, what more can I ask for. Great Job and I am very happy with my service and glad that I'm a member of Choice Home Warranty.

The a/c unit would not come on. Called Choice. Talk to a rep. They dispatched a a/c tech who was able to come a day earlier to inspect the unit. For a issue with the start relay. The part is on order now. Waiting for the part to come in to finish the repair.

I called and had to wait for who knows what. I think It was stall tactics. A supervisor did not call Me back. I was not e-mailed right away with who was going to come to my house. Do what you say that you are going to do.

Responded quickly. Expert serviceman. Honest in assessments. Kept us informed of progress in ordering parts. Worth the value. Would recommend to anyone. We have used them for water heater, washer and air conditioner. We have been very Pleased with all service.

Adam was very thorough and very helpful and knowledgeable and did everything to sell me and he did!!! Thanks Adam!!! I will do everything I can to get you some referrals, thanks again man!! I have heard a lot of good things about Choice Home Warranty so I hope they can produce and I’m sure they will!

I called about my air conditioning unit and they had someone out within 24hrs. I would recommend this company to anyone. It was my first time calling to have service rendered and I love it. I will continue to contact them when something is wrong.

Simon was thorough. He explained all of my choices and explained the program to me. He answered all of my questions and put my mind at ease. I signed up for my first year and I believe the price is very good.

Choice home warranty claims have been completed promptly in the last three claims (Kitchen sink, dishwasher and microwave). Every time the technician called me and they arrived sooner than the originally scheduled date. Love this coverage! Glad I took it for both houses I own,

Thank you Don for enplaning everything and answering my questions. Very thorough and knowledgeable. Looking forward to the peace of mind for having this warranty. I have sold a lot of Choice Warranties and am looking forward to having the warranty on my personal home.

Furnace was out of service and CHW took about 6 hours to schedule an appointment and booked the appointment after 10 days in winter season. Technician was very knowledgeable and helpful. Available on the scheduled appointment time and fixed the furnace without asking any additional repair.

The person that sold me on this purchase was Al **. He took his time explaining to me what they offer best pricing and answering my concerns. I will let you know after 30 days if my process is going well.

This is a review of the sales process and overall I am impressed with the ease of the process. Marc called me and we quickly and painlessly went through the whole process in less than 15 mins and I did not feel there was any pressure to purchase.

I have just switched after the company I had used for a number of years made a $90 rate hike--after they had sent out the invoice for the coming year. The rates and the ability to lock them in for five years decided me.

I called in to submit my claim. It was very quick and handled professionally. The representative I spoke with was very pleasant. I told her the issue and she then notified me that a specialist would contact me with a date and time for the work.

It was determine, I didn't do proper maintenance on my furnace because I had a dirty air filter. I change my filter every 3 months as recommended on the filter itself. My claim was denied based on this information.

I am very pleased with the ease of signing up with Choice Home Warranty for the first time. I was given a discount on the monthly cost and my questions were answered. I have not used their service and can't for 30 days, but so far the sign up process is exceptional.

Please read fine print. Even though they said they covered plumbing, They do not. A gasket to switch between the shower head, and the running water to the tub, said it was not covered and could not fix it after they charged me $45.00 for service call, this was on top of the amount that I had paid the yearly plan. Called a plumber, he said no problem, went and got the part under ten dollars for that part. Installed it and no problem, turned out to be the button that you push in and pull out for the change of flow. It cost me 50.00, since I had done business with the plumber in the past. They came out several times to fix the running water in the toilet, told me I had to replace the toilet, and that was not covered, mind you it was still 45.00 a visit.

This was the 1st service call we placed since switching to CW. I was amazed! Placed online service request Monday evening; Tuesday morning they scheduled service call for noon. Repair guy came on time; diagnosed problem; received authorization to replace (garbage disposal) and had unit on truck so job was completed less than 24 hours after the request.

Wonderful response and follow up by CHOICE. The repairman called me and came out within 48 hours. CHOICE made the decision to offer a check towards replacing our old dryer and notified us of their decision the next day! Very Professional all the way around.

The associate that I enrolled with was very helpful and informative. I appreciate the time he took to explain things clearly. I am looking forward to having a new peace of mind with the inception of this plan. The associate was very easy to understand and was extremely accommodating with all my questions!

Larry is by far the best appliance repairman I have come across. He was proactive with scheduling, understanding the situation, explaining it well, and offered other guidance related to appliances around the kitchen. I would seek his services even if he wasn't paid by the warranty company.

There are so many tradesmen that may know their craft, but they are lacking in communication skills, "bedside manner", and punctuality. This was not so with Ryan. He was professional & articulate on the phone and even more so in person. He had to reschedule the original appointment 1 day later, arrived on time & repaired the problem in short order. He is highly recommended.

The gentleman I dealt with was professional, courteous, and very knowledgeable. He answered all of my questions thoroughly and was very helpful in the process. At no time was there any "high pressure" tactics. I would certainly have no reservations about recommending Choice based on this experience. I however have no experience filing a claim so I can't address that.

The service tech that came out of always professional and very nice! I wish more technicians were like him! He always explains to me thoroughly what the problem is which nowadays you can’t trust most people and my family and I trust him 100%!

I was in the process of reading your ad for home warranty when I received a call from one of your representatives, Charlie **. He was very professional and although he was out talking me at first, he did give me the chance to ask questions and express my concerns. I would recommend your company and also ask that they speak with Charlie **.

Placing service request very easy, contractor scheduled very quickly, contractor came during scheduled window and found problem pretty quickly. He said they would have to get approval for fix and we have not heard anything since tech was here. Lights still don’t work.

We were very please with New Age Plumbing. They called us regarding arrival time, and even arrived early! One issue... both the plumber and my husband waited 45 minutes for verbal approval to "fix the problem", which was actually a very easy fix.

Alberto came, very polite and careful about coming into my house. As I described the issue with the refrigerator, he said ‘I know what that is,’ and he carefully took the food out of the fridge and explained what it was and fixed it. He was very careful about putting my food back in the fridge. I told him I would put the rest of it back in. He said ‘Are you sure?’ What a nice guy. The fridge works perfectly now. Thank you Alberto

It was very slow to get to my claims. I had a water leak and it was leaking all over the yard and under my house and in my house and they were slow getting to me so I had to hire someone else to come to fix the problem. Now I'm waiting for a refund. Thank you.

I am very happy with the service at Choice Home Warranty. The process is very easy (I get on the system, submit my claim and within a day, a technician gets dispatched), the claims are handled efficiently and the professionals who take care of my house are courteous, knowledgeable and effective. The value I am getting from my investment is tremendous. I don't have to look for professionals, pay high fees (only my deductible) and repairs are made quickly and efficiently.

Iron Mountain Drains was dispatched to fix my running toilet - problem was fixed in 15 minutes (they arrived on-time as well), and toilet works perfectly now. I’d recommend them for your plumbing needs.

The 2 plumbers and their company were accurate with the time schedule and contacting me with an approximate time. The plumbers quickly determined the garbage disposal needed to be replaced. I would highly recommend the plumbers and their company. I was also impressed with how quickly Choice took care of this problem.

Mike **, Fairview Electric, came to our home within 3-hours of being contacted by Choice Home Warranty and replaced the circuit breaker for our Master Bedroom. Now that is excellent service and very much appreciated!! Thanks Mike and Choice Home Warranty...

The Appt was supposed to be in between 8-12, and the First Plumber came after 1330, then They kept saying that They would be there within a couple of Hours, then say for sure be there in between 1630-1730, and didn't come till Afterwards. The Plumbers were very Nice and Efficient, but I had to wait All Day, when I could have done Stuff in especially the AM

Very professional and friendly. He was efficient and effective. I would welcome him back anytime and look forward to him returning to check out my AC. Very good service and honest appraisal of parts that needed to be replaced. I am very happy with everything he did..

Tech. was on time, well spoken and found additional issue with the 2004 Maytag Neptune unit. Checked two different placeses for part and they are no longer available. Choice contacted me within 24 hours and made an offer to replace the unit (Cash). I felt it was within $50.00 of what I thought was fair and I accepted the offer. Check should arrive within 30 days. Thanks Choice Home Warranty.

Technician came on time very friendly detected the problem with my heating system said he would have to come back the next day to put in the motor (it was cold in the house) but he called a little later and said they had one in stock and he came back out to put it in, I was warm that night!

Grace was knowledgeable and systematic. She assessed the situation with our dishwasher and identified the appropriate replacement parts. She was patient in listening to my explanation of the situation and courteous. She called for approval of the parts while in our home and scheduled the date for repairs.

Technician did not call before arriving. Assessed problem and repaired dishwasher. Not sure how long repair will last. Possible motor replacement might be necessary, but, has a 2 - 3 month waiting period for part. Overall experience was very satisfactory.

They did a great job. I appreciate them and their quick work. Good communication and very friendly. I would recommend them to my friends. Will use again. Very easy process. Hopefully the same company will come again.

Excellent workers who really care and make sure everything is above standard. Clean up when they leave. Care about the job and customers. Have had them here several times over the past year to make sure our House is perfect. We are putting it on the market for $290,000 and I’m sure it will be showed many times and will sell fast.

The serviceman was prompt, knowledgeable about his product and listened to my complaints. He is a good representative of his garage door company and he will return w/ parts Monday the 3/22/21. He is first time to use warranty and all is this smooth, I will be happy, I kept the warranty.

Water damage from plumbing issues in bathroom. Choice call out a plumbing company (Colonial Capital Plumbing in New Bern, NC). They were very professional and fix my problem quickly!!! Will call them again for all my plumbing issues. Choice did a great job.

After the fact told if rust or corrosion is present Choice does not cover, I never looked at furnace neither did choice but they took my money and I was out $4500 for furnace & coil. A worthless warranty. Better to go to another company without small secret print. Check Twitter for other who have been scammed by choice.

Serviceman was on time and performed the work very quickly and the new one works great!! Wow, what more could I say, He was courteous and did the changeout quickly. You are really concerned aren't you. All is good here for now. I might need a new appliance soon if one craps out.

Choice Home Warranty isn’t great to work and communicate with. They call in a timely manner and if they can’t an appointment on a couple days they will let you choose who you want and pay the difference. They have always been friendly and prompt. I’m glad we chose them.

My heating system was making a whizzing noise that would come on and off within 30 or 40 seconds all day long. I submitted a claim and CHW was right on top of it! I got a call immediately, set up the appointment next day, the serviceman evaluated, and returned with the part needed to repair the heating system. He installed it in less than an hour!!! Awesome!!!

First Tech emailed me and confirmed my next day appointment. When they arrived they immediately went to work. First Tech quickly fixed the problem. I was very relieved that the problem was fixed so quickly. I will definitely recommend to others.

CHW is very good at handling the service calls - prompt scheduling of service requests, the knowledgeable person assigned to work, timely updates on progress, and reasonable closure time. You get a professional home warranty service at an affordable price from CHW.

I really appreciate the young man who helped me with acquiring a new policy. He was informed, helpful and obviously knew his product. Today it's difficult to find a customer service representative that knows what they're talking about particularly the ones that you reach by phone. So I appreciate his efforts and was grateful for his help.

I have an air conditioner that needed Freon last year and then this year it needed Freon again. The technician said that there is a leak in the line somewhere and he needed to do a leak detection to locate and repair. CHW would not pay for the leak detection. They want to me to pay for the leak Detection and then afterwards they would evaluate what was wrong and THEN decide IF they would do the repair. It is obvious that we have a leak, and it is also obvious that I did not damage the air conditioner. They would not proceed with repairs or approve any more work unless I pay for a leak detection and gave them the results. What am I paying my $500 a year for? I have since canceled their policy and will not advise anyone to do business with this company.

There are a few reasons I would recommend CHW. I love the Choice Home Warranty dashboard. It's easy to review and use. Along with that are the awesome technicians that have been dispatched for my issues. All have been professional and knowledgeable. I would definitely recommend CHW!

It was my first claim and service experience with Choice. It took three service technicians, several frustrating dropped phone calls, two service fees, loss of personal work time and two months before what turned out to be a fairly simple repair to my refrigerator’s freezer and ice maker to be fixed. The first technician sent was incompetent and caused the appliance to function WORSE than before he did anything to it... and refused to return when informed that there was a worse problem than before. He insisted that a new claim be filed through Choice.

I have been paying the company for 2 years and the one time I need them, they denied my claim. I spoke with a supervisor and they offered to cover $300 on a $6300 claim that they denied. I definitely will be switching companies as they did not help me at all. They would not even give me a list of their contractors that I could call and shop around with, after they told me to shop around. So they denied my claim, recanted the offer of paying 300, and refused to give me a list of contractors to shop around with.... What am I paying them for? The worst ever!! I am looking for a new warranty company as we speak!!

You sent an inspector to evaluate the problem I’m having with my roof. The evaluator found that my whole roof really does need to be repaired especially the section that the water broke through and damaged the inside, in my kitchen. I’m very unhappy with Choice not helping with any of the repairs. I will not speak positive about your services to anyone at this point and I think I’m going to cancel my stuff with you. Very unhappy customer!

Agent was knowledgeable and helpful in our purchase processes. He was able to customize our coverage which saved us a considerably amount since we did not need to over our HVAC units. We were also afforded the opportunity to take advantage of a discount for serving in the military as a veteran.

The gentleman arrived on time and ready to work. Introduced himself and asked about our concerns and the repairs that we felt needed to be done. Our tasking was easy, "make it work and it's over there". He checked it completely as possible and indicated the need for a specific part which would have to order and would return on an appointed day at an approximate time with the part and put the oven back in service. Did all he could and did it correctly and professionally in my opinion. Michael **/homeowner.

Ken is a very nice person, who provided me with all the information I requested. He took in consideration my financial possibilities, as well as my age and offered me a plan that came with a nice discount. I hope that, going forward, if and when I experience problems in my apartment, I will be as pleased with Choice Home Warranty as I was discussing the terms of this contract with Ken.

The two team service people were on time and started Immediately to replace the motor and other replacement parts of that job... Even more impressive was working on the door to make it level with the floor.. I'm not good at giving five stars but was very impressed with their skills, quickness and information they gave to this first time owner of a home with a automatic garage opener.

I found CHW through a USnews.com article and chose it due to the high praise they received. I went to the site, got a quote. Within minutes a different quote was sent to my email. One was for a lower premium, the second for a lower service call fee. I went with the lower premium offer and was satisfied with my choice. An hour later a sales rep contacted me offering an even lower premium rate than what I paid. When I asked for the difference to be refunded to me, the sales rep tried to get me to pay an additional $800 upfront to "lock in my rate" for an additional 2 years. He could do nothing else for me. I asked for my service call rate to be lowered, but was told to call their sales office. After getting hustled like this right out of the gate I am very unlikely to renew with this company when my term is up.

Gentleman I spoke with, was very informative and tried to help me with the best deal. I really appreciate all he tried to do for me. He was really patient with me as well. He let me put him on hold and just very professional.

Had a leaky pipe in the basement, called Choice, on a Friday evening, I received an email with a designated repair company "OMeara Restorations Inc". I had to change the original appointment, did so with no problem. OMeara, came out repaired the leak, in an outstanding manner, very professional, would recommend.

I would recommended technician who came to our rental property from Superior Plumbing. I would not recommend Home Choice warranty. Second time we've called you guys and second time you have denied the claim two separate appliances. We pay your month after month and yet receive no service. The technician told us that the water in Newkirk is very hard on faucet pipes and appliances, No fault of ours. It's only like 6 years old and was purchased brand new. Just no point in having your service when you don't cover anything. Would not recommend you

Lucy was very professional and was willing to work with me to get the best coverage at the lowest price. I already have a home warranty and am very dissatisfied with their service. Lucy made it possible to get this coverage delayed while I work with other company to settle. Great call. Looking forward to having Choice.

Anthony was quick to respond to my website inquiry. He was cordial & professional. He got us appreciated discounts that we were eligible to receive as seniors. I truly hope that when needed Choice Home Warranty will live up to promises made!!!

I own a few homes and have been dealing with Charlie **. He is amazing, so helpful and knowledgeable about coverage. Very please so far. I will definitely be using Choice Home Warranty and will be referring Charlie ** and Choice Home to family and friends.

Did a great job.. Very personable.. Completely satisfied with his work... Checked out the fans - went out and purchased them and called to make sure that they were the ones we wanted- Totally professional.. Would not hesitate to use him again.

The technician was pleasant. The only problem is he left the badge from the top of the HVAC at the bottom of the unit and did not retrieve it. It would have been great for him to have the attention to detail to retrieve it and place it back where it belonged. That would have taken this experience to the next level and would have given me a great first-time experience with the company.

AC went out. Tech was scheduled quickly. Motor on unit was out and tech had the part. Fixed that day. No issues with coverage although it took a little bit of time for the approval to come through. The tech was knowledgeable and patient. Very good experience.

I received a call from a salesman while I was online doing my research. They pushed really hard to complete the sale. After given my credit card the call ended quicker than it started. Monthly pricing is great. Let’s see what the service is like (if ever needed).

I researched warranty companies for about a month. Choice had a great price. They gave us 6 months free when we purchased 3 years of the warranty. They pushed to pay the entire contract up from to get the special. I finally agreed to the contract. When we had to use them, it was difficult to get a vendor to even respond to them. The vendor came out and submitted the claim. Choice denied it right away. I even appealed the finding and they still denied since the unit was still new (7 years) and believed it was a manufacturer issue or a previous maintenance issue that we had completed last year. I canceled my policy ASAP. What a waste of time and the customer service is horrible.

The customer service I received was in the top five worst experiences I have ever had with any company. They refused to pay the service person they sent to my home who fixed my issue. When I called the person I spoke to was rude and could only say one thing file a dispute. I asked several questions. She ended up just sitting in silence on the other end of the phone and didn't answer.

Being able to contact and receive call backs quickly, when there is a problem, is crucial. It seems this is not a concern at CHW. I was also denied a replacement for a fridge, after purchasing our house, and listening to it beep beep beep beep every 3 minutes, due to damage done on it from installing it for previous owners! The tech Jeffrey, was a very kind and experienced technician. He found the problem within 2 minutes! Unfortunately CHW was worthless in our problem.

I only have one issue, we did a single payment and it says our service fee should only be $75 when doing a single payment plan vs monthly, but it’s came through as $85 for our service fee. So that’s frustrating. Will now have to call in to hopefully fix that.

There were approximately 6 months from my initial request for a repairman until we receive service on our washing machine. It appears that either you do not have a sufficient number of specialists under contract or you have specialists who do not need or want the work.

My experience couldn’t have gone any better. The technician was very friendly and thorough. He exceeded my expectations and was determined to find and fix the issue. He was very much appreciated. Such a great experience. He wore his mask and made sure to check all areas that could have been the issue. He went above and beyond.

Have leak. Didn't know it was leaking until a couple of weeks ago, Choice Home will not fix it. Need to go back to American Home Shield. Never had any problems getting anything fixed. I could have paid the Technician the whatever it would have cost instead of paying him 75$ to look at it. Waste of money.

JMG Mechanicals were professional, courteous and did a great job. Technician was on time and followed COVID safety procedures. He took the time to explain the repairs to me. My stove top was fixed and he explained the warranty to me. Highly recommend.

We were very pleased with how fast your company gave us service. The technician came out and told us what was wrong. He did not have the part on his truck but will bring it the following day. The part has not been replaced yet but should happen today. Hope all goes well. Thank you for your speedy service.

Hussain with A.K. home maintenance service came to repair the issue and was quick to solve the problem. Great job and thanks. We have another claim and I hope that they send him back here to repair the water heater main water line. He is very respectful and followed the guidelines of covid.

The technician viewed the problem and fixed it explaining along the way what and why they were doing everything that they did. I was truly satisfied with the technician and the end results. I was first satisfied with how quickly Choice Home Warranty handled my call.

I am really surprised that CHW doesn't carry some type of liability insurance to compensate their clients for unforeseen events as what happened the day that your plumbing technician repair our toilet. I realize things like these happen and so I assume you would have prepared for such an incident as well. Please refer to photo attached.

The technician looks professional, friendly, and courteous. He diagnosed the problem quickly and proceeded ordering the needed parts. Hopefully the repair would be successful after installing these parts. The wait time for the next appointment is a bit too long, however.

We were highly impressed with Steven, a co-owner and the technician who promptly, courteously and professionally diagnosed our AC issue, and then clearly explained it and its repair options in easy-to-understand laymen’s terms while patiently answering all of our questions. Thanks, Steven and thank you, Heatwave!

Our microwave died over 3 weeks ago. We called CHW. An appointment with a service technician was scheduled within the week. That was over a week ago. She determined it could be repaired. Later that morning, she texted me that she had spent an hour on the phone on hold and never got to speak with a human. She sent me a copy of the description of the problem and a parts list that I could pass along if I was contacted by Choice before she could contact them.

Very professional, prompt, and helped fixed the problem. Thanks! We submitted claim on a Monday morning and within an hour I got a response from Home Warranty with their contact info. I called them up and were able to set up an appointment the next morning. Best experience yet.

Very professional on the phone and answered all my questions. There was no pressure for the sale. It was very smooth. We had been looking for a few months and pulled the trigger with Choice Home Warranty, I think we made a wise choice. Thanks Jimmy.

I called looking to get information about a new warranty plan. The company I am currently doing business their prices were not suitable for me anymore. The rep was nice and answered all my questions. He help me with purchasing my plan and was able to accommodate the month I needed the plan to start.. I hope the service and claim process is as nice and professional as the sale rep I was conversing with today.

Very disappointed with services and lack of technicians to do the job. High copay and false coverage....I have to quit and try to save my money and do the repairs with private technicians. I have more to say to your company just too disappointed.

I called late at night and was given help right away. I was given a claim number and the technicians came the very next day. They diagnosed and fixed the problem with out any problems. I paid my deductible and received an invoice in person and through my email. I would recommend them to others.

Repair person said our air conditioner would not be covered because it was dirty. I am very disappointed realizing that I paid for a service that was not there when it was needed. I went to another AC company and replaced the unit

I was not happy that I had to wait five days for an appointment. (Hence the 4 stars). If I pay for your service, I feel I should get an appointment the next day or the day after. The technician sent to fix my dryer was wonderful!! On time, efficient and friendly.

Technician did a lot of investigation, and found a burned connector. He will order replacement parts (Choice has approved), and will return to install them, and hopefully restore microwave to operation. I was impressed by the technician thus far. I hope he will be successful.

Pretty good customer service most of the time. I’m sure I’ve talked with a couple of reps having a bad day but we all have those same days especially when appliances break down. Overall, I’m quite satisfied with the service, communication, diligence finding a service technician.

I always wonder who gave this company a 5 star? I have a doubt about this company if it's legitimate. Do people use this? I tried at least 3 times and all the time I felt it's a real Scam. My experience says They do exactly different what they say. I explicitly canceled the service and after 6 months they start charging my account. By the time I knew its 6 months passed and when called they said, "Yes we will take care of knowing this." "Taking unauthorized money" can be called fraud. After 3 weeks waiting the refund only 1 month like they did a favor to me.

Kintex Plumbing called me when they were 20 minutes away. He found the causes of the problem (there were 2) and fixed them both quickly and easily. He was very pleasant and explained everything he was doing and what I should do in the future to keep my toilet running well.

Arrived at designated appointment window. Prompt and professional attire. Knowledgeable and conducted all repairs in a workmanship-like manner. Went above expectations. Left designated work area clean and tidy. I would recommend A Plus Garage Doors to anyone seeking garage door replacement or repair.

Technician was very nice, informative, and experienced. He got the job done in a timely manner and was very neat. He explained the problem and what was done to fix it. He had the work completed on the same day.

My ceiling went out in my living room. Called it in to Choice warranty. They sent a company out. They looked at it and said it needed to be replaced. They got back with choice warranty and two hours later the company replaced my ceiling fan with a new one.

Good morning. I filed a claim on Sunday. My refrigerator is not cooling. My refrigerator freezer is not freezing. Someone called me on Monday stating that my appointment is not until next week. I asked them to see about getting a early appointment. They told me to take a couple hours. If no one called me back to call back this morning. That's what I did. Still no results. The gentleman I talk to this morning told me to call Sears and try to get a early appointment. I called Sears. Sears said they don't even have an appointment in their system. Meanwhile my food is going bad as well as my meats defrosting. Very frustrated customer because that's really bad customer service. Not following up with what you told me you would do. I'm calling you back constantly and trying to get the appointment changed!!! Frustrated Customer.