Choice Home Warranty Reviews

The service technician was very professional and knowledgeable. Unfortunately my experience with the AI assistance was horrible, it even hung up on me and the live assistance was unknowledgeable on how to help me. Frustrating! I'm still without a washing machine and do not have any idea of when I can get one.

Very much pleased with the technician's ability to determine the cause of the problem and fix it. Courteous and pleasant. He didn't rush but very carefully he replaced the compressor, explained to us how it worked and when the fridge will be usable. Thank you for a great service call.

I've have Choice Warranty for the past 3.5 years and they have been great. They have fixed my refrigerator, washing machine, air conditioner. One time the technician didn't fix my heat and said it was our fault (which it was not but) but that's the only time I had a problem. I love have those warranty and I recommend to my friends all the time. I've heard people say warranties are a ripoff but not in my experience,

Technician was nice and know his job. He was very courteous and mindful of what he was doing. Came on time, was very prompt and well mannered guy. Didn't take him long to figure out what the problem was and very quick to fix the situation and kept us informed.

CHW scheduled our repairs with a vendor the same day we submitted our claim. Luna Plumbing was very responsive, professional, and efficient! Luna Plumbing took care of our issue with excellent results! The repair was done quickly and we are very happy with our Choice Home Warranty!

The tech was amazing and fixed the problem with my freezer quickly. However I was told by Choice that the appointment was on Thursday and I waited all morning for the repairman to show up. I called the technician and he said the appointment was actually scheduled for Friday. I feel that Choice made the mistake & made me wait around all morning on Thursday for nothing.

The repairman was able to quickly diagnose and fix the problem. He even showed us how to fix it in the event the problem would reoccur. I would recommend this service and repairman. Having this home warranty eases my mind when I have a needed repair.

The technician repaired our dryer by working quickly, efficiently, professionally and courteously. We were very pleased with the service from this company, and would happily welcome his knowledge and expertise next time we have an item needing repair.

Friendly, convenient. Service. I am looking forward to working with the company. Thank you for the opportunity and the relief of the unknown. I am in Ohio and we have hard winters. We can experience chaotic seasons. I am glad to have this unknown covered.

Replacement statement is not true. Very unhappy with service with company. Would like not to have to pay out of my pocket to have something replaced. Company only wants to have things fixed and once there is damage it's the owner's responsibility.

I've been with Choice Home Warranty for over 10 years now. I have my house and rental company property under warranty with them. So far, I've great service from them and the contractors they have recommended. I appreciate their responsiveness and professionalism. Thanks!!!

Claims representatives need to be more aware of the area they are servicing. First HVAC appointment for my air conditioning was two weeks out. 2nd one was from Texas and I live in Indiana. 3rd one was from New Jersey and I live in Indiana. I finally got a decent appointment from a very nice company after my claim was escalated. 4 days without air-conditioning was enough. So much for 48 hours.

Will look into change of rating after the issue gets fixed. I am not leaving a rating on the hopes that the problem gets fixed. Send your ratings once the issue has been resolved and then we can rate whether the service was great, mediocre, or poor.

I had a very disappointing experience with Choice Home Warranty regarding an HVAC issue. Here’s what happened:

This is the worst home warranty company ever. They sell you the policy and make their commission by lies and deceit. Please don't use this company. I tried a couple of others and very similar. I'm over 65 years old and to think that they would abide by what they promise you is absurd..

Choice Home Warranty has been a great choice for us. We have called on them a few times for our home needs. They always respond quickly and the companies they use to resolve our issues have been excellent. Most recent was an air duct in a bedroom that was not cooling. When he went into the attic he noticed we didn't have a water pan which could be awful if there was a water leak, In the process of getting one installed. He opened up the airduct in the bedroom and now we have cool air.

We had a garage door opener that quit working and a burner on our oven too that would not heat. CHW came through on both counts by replacing the garage door opener and the kitchen stove. The repairmen that did the work were skilled technicians and friendly people.

Glad we decided to switch to Choice Home Warranty. A same day appointment was easy to get and the repair to our refrigerator was quick and easy. The repair company was excellent and experienced, even arrived early. Will gladly recommend to friends and family.

I was happy with the Tech who came to fix the problem. I was disappointed with the results as it was a payout from Choice who did not give I feel a reasonable amount. Also you only get a Lowe's e-gift card so you have to buy at Lowe's only. You can't go to another store to replace your product. Choice doesn't back up their service claims & appointments.

As long as you continue to pay your monthly fee. You don't have any claims. They are a good company. I have had them for two years. As soon as I had my first claim, they did everything to avoid paying for the repairs. My AC went out, and they sent me a company to repair it. However, first they want me to pay $ 4,598 and $8,500 after the repair is completed. And they would pay $1,200 for any additional costs. Without this scam, I would have paid $9,000 for a new AC. Stay away from this scam. And when you try to cancel, they tell you the cancellation would call but they never do. And they keep taking your fee.

Ken's Appliance Service was outstanding! Excellent communication, on-time service, and courteous and respectful staff. Joshua arrived as scheduled and introduced himself. He inquired about the issue and any previous problems with our oven. He analyzed the error codes and carefully inspected the appliance. He discussed the next steps, including ordering parts and scheduling another visit, and we were very impressed with his attention to detail! Most Highly Recommended!!

Home Choice Warranty has been great to work with. Their response times are immediate and are explanatory if delayed. Curtis with CB Solutions is the technician assigned to work on the plumbing of our bathroom sink and toilet. He notified us with ETAs and keeps us informed of the problems. A ++++.

I was very happy that the plumber fixed my leak in the hot water heater. The only problem was how long it took to get the appt. A week with flooding my garage every time I used any water. I even called him when I received the appt. but he couldn't do any better than one week.

The technician was outstanding but apparently didn't know about the appointment choice made, so we had to contact him and he came the next day. Then he said he hadn't received anything from Choice so he had to contact them and I had to follow up. Then when my refrigerator wasn't repairable and required replacement, they gave option for voucher but still waiting for voucher, and no mention of repairing damaged floor from leak.

Horrible choice of a home warranty company. We’ve made two claims since purchase and both times we’ve made arrangements for the contractor to perform service and both times the contractors were no shows which lead to rescheduling. Not a fan when you have to make arrangements or have a family member wait at your house for a no show. Their choice of contractors are low star reviews and unreliable. Plan on waiting 2-3 weeks to get your item fixed….Maybe longer. Not worth the stress and wait.

HTS is difficult to work with, the staff are sarcastic in their voicemail services and very difficult on the phone. Need lessons in customer service - attitude as if they are doing customers a favor by taking their call. They also do not work well with my property management company.

I have used FIX Smart Appliance Service twice now and both times the service man has been friendly, thorough and quickly. They came when they said they would, respond to a message quickly. They explain what they are doing and find the issue. They are local company.

Upon signing up the contract with Choice, I was expecting to receive the service as it is written; instead I have received substandard coverage. The contract specifies for repair or replacement of the appliance covered; but instead I did receive an ecard offer for about half of the replacement cost. The claim for the clothes washer was covered partially, with half of value of a compatible washer in the market. We need to go and shop for replacement; and what about disposal and installation fees???

When we bought the house, I searched the internet, looked at the other different home warranties, and decided Choice was the way to go. We ended up getting a break and got a five-year plan. It’s been good. Based on my experience, it’s an acceptable warranty plan. Usually, I request service online.

Great service! Technician had some time on Saturday and called to do the service. I was amazed and very hero get our kitchen sink unclogged and not wait until the next was expected. Very happy with this service call!Great service! Technician had some time on Saturday and called to do the service. I was amazed and very hero get our kitchen sink unclogged and not wait until the next was expected. Very happy with this service call!

I am grateful that I was quickly contacted by appliance repair representative to get my claim started so my fridge/freezer can be restored back to where I can use it as designed. I look forward to the appointment being secured and worked through. Thank you all!

My request was scheduled a day after I called, the technician was professional, knowledgeable and found a solution to the issue in a very short time. My experience with Choice Home Warranty has been very positive and I would and have recommended this company on numerous occasions.

It was so very easy to make and process a claim with CHOICE. Mazaya Garage Door Repairs came out the next day. We had to wait for a part, so they couldn't fix it the same day. But once they had the part, they were in and out. The tech was knowledgeable and a very nice guy. Told me to call him if any issues. Thank you CHOICE and Mazaya.

Excellent service. So easy to schedule and great communication. The technician arrived as scheduled and had my ice maker back in working order very quickly. Very pleasant young man also. Was very courteous and explained everything he was doing. Great job!!

It's been really an honor to have Choice Home Warranty. Agents are very kind and polite. It has save my husband and I a lot! Compared to being without coverage! Thank God for the agent that renewed my warranty and mentioned about a package deal for Veterans!

Choice Home’s customer service has been great. The contractors usually respond within a couple of days or three days. They sent a repairman once for our dishwasher who got the part, came back, got it done very quickly, and now we have a working dishwasher.

Contacted Choice Home Warranty Tuesday night and had a contractor come out the next day. I got the work approved and am waiting on the contactor to come out fir the repairs. Quick approval and turn around time. Highly recommend Choice Home Warranty.

Received a quick repair number and assigned ac repair company. Online request was fast and easy to do. Ac company showed up early for appointment. They we professional and courteous. Addressed issues with unit quickly. Unit was restored. Problem solved.

I have been a customer of CHW for over 10 yrs. They do not pay for service repairs or replacements easily. My AC was over 30 yrs old & they only paid a fraction of the replacement cost, CHW searches nationwide for parts for my 30+ yr old furnace instead of replacing & the parts are not always covered by CHW. The AC less than 3 yrs old had to have a capacitor replaced - CHW only paid part of the cost. I will not continue business after the contract is up.

This company is a scam. They pay out the contractors that they send out without verifying if the work has been done or not. After confirming that the work wasn't done, they then refuse to claim that payment back from the fraudulent contractor. Both the company and the contractors that they work with are thieves. Never again and will let everyone I know to stay away from them.

It was probably the best phone call from a company wanting to offer me their service, that I’ve had. I was just talking to a friend telling me about the company he worked for. No high pressure sales, no fast talk. It was just easy to say yes to Choice Home Warranty. Choice’s price is better than what I am currently paying for another Home Warranty. No contract, just an offer from a friend. I will be sure to recommend Choice to All my other friends, and I have not filed a claim yet.☺️

I am not satisfied with the way my AC claim was handled by case manager Mr. **. When I asked case manager certain questions on the current claim diagnosis and similar diagnosis during prior claim, he could neither give supporting answers nor did he share diagnosis documentation submitted by contracting company. I was told that it’s not Choice’s responsibility to share contractor’s diagnosis documentation with customer instead, customer should contract contracting company that Choice sent. I was denied connecting to supervisor as case manager mentioned he is the final authority on the claim.

I cannot remember the last time I worked with a company that wasted so much of my time or left me so frustrated with their process. Every interaction I’ve had with Choice Home Warranty has turned into a logistical nightmare, and my most recent experience with a plumbing backup in the master bathroom is a perfect example.

I would never recommend Choice home warranty. They wanted me to wait six days for them to have someone come out to look at my AC. I canceled the work order and created another another one and the technician that picked that one up became the same day. Choice home warranty needs to make their contractors have availability before accepting a work order. They make it almost impossible to talk to a real person.

Had a pretty simple issue, the refrigerator wasn't working 6 months after we moved in. CHOICE HOME WARRANTY had a technician there $75 charge and 3 days later. The Tech said that the refrigerator was not in warranty and it would be cheaper to buy a new one. Based on that crazy feedback CHW closed my ticket and they said I needed to open another ticket! Why would I buy a contract with CHW if they only repair appliances under warranty? It's day 5 and my refrigerator is now too warm to make ice, have not heard if another tech is coming out. Biggest Issue: No way to escalate out of the Call Center for help!

The overall service through Choice was just acceptable. The contractor that was sent out was good. They were able to take care of the situation and I haven't had any issues after the service was completed. It just took over a week to get somebody out here and coordinating appointments.

The company Choice Home Warranty sent out to fix our washing machine did a great job! I was impressed with the whole process. The man showed up on time and got right to work. He was done in less than an hour!! I look forward to working with Choice Home Warranty for any future needs.

Choice Home Warranty are the worst home warranty company any of my friends and family have heard of. The process to even be inspected to than be denied is so long it’s unprofessional. For every claim it has taken about a week and then we get denied. This includes plumbing, & electrical. This is our 1st home and they have made it a nightmare. Wish I could give 0 stars.

My experience with CHW has generally been good. Response to my last issue was exceptional. My dryer had stopped. I submitted a claim and had a repairman here the next day. He was quick and efficient. In the past, not all claims were handled so quickly; however, eventually got taken care of. There were times CHW had difficulty finding a technician for the problem. Generally, a technician had to come and assess the problem, get approval, then return to do the repair. If they could not find a technician, I was given the option of finding my own and getting reimbursed. Those still had to get approval and return to complete the job. In some of those situations, it took a long time and frequent communication with CHW to get the problem resolved. Overall, I am grateful that I contracted with CHW.

Very pleased, contractor was very nice and knowledgeable. He explained to me what he was doing and why he made sure everything worked as it should and put everything back in place. Great experience with choice warranty, I would definitely recommend Choice Warranty and Wright Choice.

The technician quickly diagnosed the problem but needed parts to complete the repair. He took pictures of the broken parts and the manufacturer information so he could order the correct parts. As soon as they arrive, he will return and complete the repair. He advised me not to use the garage door in the meantime or more damage could occur. He was pleasant and professional.

Andre was very professional, respectful while in my home. He arrived when he said he would have all good things to say about the service he provided. He diagnosed the problem and explained in detail what needed to happen. Would recommend this company to friends and family.

Everything I had submitted was not done. My fireplace didn't get fixed. 😢 Wouldn't get me in touch with a company that would give me a quote. I have a warranty that can't be used for making appliances work in my home. I think I should be reimbursed for the service I didn't get.

Overall very pleased with Moe and how he handled everything... I sincerely hope this is a good move for me to take.... I have never quite done something like this before, so am still somewhat hesitant to see how it all works out and who knows maybe I will never have to use the coverage, but if I do, I will be prepared to handle it...

Melvin was the representative who assisted me today. He was very professional and attentive to our needs for our home coverage. We are new to your company. We are excited in being proactive in covering our house. Melvin provided world class service and we want to recognize him for being so attentive to our needs. Very pleased new customers.

Very professional, punctual and efficient. I would definitely recommend Triple C repair for any of your heating and cooling needs. Friendly technician got my job done the same day. They verify the appointment and let me know everything every step of the way.

I am very pleased that Choice Home Warranty responded to help us replace a washing machine with one defective part. We opened our claim on 9/15/25 and today is 10/1/25–and we still do not yet have a washing machine. Very good: we were told we would receive a voucher to cover much of the cost of a new washing machine—but we are still waiting for the voucher to reach us!

The repairman’s repair lasted while he was at my home, after leaving the garage door stopped working again. The repair included roller replacement, which I paid since Choice Warranty didn’t cover that and the $75.00 service call payment. I still have a garage door that only works when manually operated.

Kentucky came in and seen the problem! WITHIN MINUTES, HE TOOK care of it. Choice was on top of it. They found someone fast. He was polite and asked if we needed any other help. I have made the right choice by picking Choice Home Warranty. Glad that we can rely on them if needed again.

I’ve been disappointed with my recent experience with Choice Home Warranty. I put in a request for my dryer to be repaired and have heard absolutely nothing since. Communication and follow-through are critical, especially when it comes to essential appliances, and unfortunately, this experience has left me feeling ignored and frustrated. I haven’t even had the chance to follow up because I’ve been traveling a lot for work lately, which makes it even more important that the company provides updates and timely service.

Excellent service on my LG refrigerator - the repair/service technician, Christian, was fast, efficient and it was a pleasure to meet him. The work was performed in a very efficient manner without having to remove any food from the refrigerator - the whole repair took only about 20 minutes.

Excellent, clean and friendly attitude. The service representative exemplified experience and knowledge of problem and solved it quickly with neat results immediately. Write more about his ability, which was excellent. Feel that say that I was completely satisfied with his excellent service.

I want to express my sincere appreciation for the A/C technician who visited my home today. From the moment he arrived, it was clear he was knowledgeable and fully prepared to help. He took the time to listen carefully to the symptoms I’d been noticing, then moved methodically through a quick but thorough diagnostic process checking the unit, verifying readings, and explaining what he was doing at each step. Within no time, he identified exactly what the problem was and communicated it in a way that was easy to understand, without jargon or confusion. Technician was extremely knowledgeable. He quickly identified the problem with our A/C and had it resolved in no time. Professional, courteous, and efficient—highly recommend!

Initially, I had good interactions with claims on appliances. However, I’m very disappointed that my recent claims have been denied. This policy has become worthless to me and I’m currently trying to arbitrate a claim on my air-conditioning unit and with no response!!! This experience has been unpleasant. Somebody call me such as a manager, so that I can proceed with arbitration.

They are horrible with response times and getting an accurate estimate on when things will be done. My air has been out for over a week and they have no plans of when it will be fixed. Customer service just gives you the runaround. I would not recommend this service to anybody.

The repairman was very knowledgeable about the task at hand with my garbage disposal. He quickly resolved the problem and explained what to do in the future to keep it operational properly. Also told me if any future problems to please call back. I was very pleased with the service provided.

The first company that I had was very good. For the second time, they took my complaint but there was a long wait. I almost called the first guy but I saw the email and the appointment has been made. Then I called the number listed. When the guy was available, it worked out and everything came all right at the end. Overall, I hope they keep up the good work and keep the prices down. And we’ll stay together.

Excellent service provider connection...it would be helpful to have decreased dispatch time frames. The service technician, Alex was professional, competent and efficient. Alex quickly assessed the problem, secured the necessary parts and completed the repair in less than 1 hour.

Choice Warranty was very responsive to our needs. We had a washing machine that stopped working. The repairman that came out was very kind and considerate. After evaluating the problem it was determined that it needed too many parts to fix so Choice replaced our washing machine. We are completely happy with all the service that we got from Choice.

I was happy with the process from beginning to end. Zach was patient and took his explaining the details of my plan. I was well informed by the end of our call. I switched from another service to Choice and the cost was so good I had to switch.

Very professional and courteous. Technician explained as he checked the top panel, where it cracked advising what needed to be done. He also explained the ordering and time it would take to get the necessary parts in and then the scheduling of the work.

Never had a problem with Choice itself. Have had some issues with some of the contractors used over the years. I’ve had many things fixed like my washing machine, automatic garage door, refrigerator, stove and even my AC unit. And I’ve also had things replaced because they couldn’t be fixed like my hot water tank, and garbage disposal! It’s been a huge lifesaver as a single woman.

Efficient and knowledgeable repairman. Problem was intermittent. Repairman told me how to react to the problem next time. There was no need for a major repair at this time. The repairman was courteous and communicated clearly. I highly recommend both Choice and the repair company.

There was a prompt visit by the service person. And Choice did agree to replace the stove with a prorated amount. Making us wait 30 days to replace an appliance such as a stove is not acceptable. Giving us only one choice of where to buy is also unacceptable. I found the same stove for less money elsewhere.

The plumber and helper arrived as scheduled. They were polite and got straight to work. It took them just a short time. They did not have the necessary parts but went to the local hardware store and picked them up. They installed them quickly, explained their work and left the area clean. They were professional in every way.

We switched our home warranty about a year ago and very happy we did. It was a Friday and this was my first service call with CHW and placing the work order online was very easy. I heard from CHW on Saturday and the repair company showed up on Monday!! And that company was amazing too! Overall we are very happy with the service and we would recommend them if you are looking for a home warranty company.

I had Choice Home Warrantyfor years. They're pretty quick to respond. On the first time, the contractor had to order a part. But the contractors they sent out were knowledgeable, clean, and quick. I would recommend Choice.

My latest claim with Choice was for the ceiling fan in the bathroom. It took a long time for someone to come out. They would say they'd be here the next day. The next day came and nobody showed up. Then the next day, it was the same thing. They didn't show up. We had a very bad communication. When they did come, which really wasn't fast, they did do their thing. The only problem was they did not speak English. He would call the office and then somebody would come on the phone, and he was telling me what was going on. As far as the ceiling fan, it looks very nice and it works beautifully, but they have to put a little thing around the outside because the fan wasn't as large as the old fan, so there's a gap. They said that they would bring it back and put it there so that it's gonna be nice.

I have been a CHOICE customer for 3 years. AS usual CHOICE took care of my problem (this time with my dishwasher) promptly. I received a response immediately and within two days of my report the job was done. It was as usual "fast & easy" and painless.

The tech was pleasant, professional and efficient. It was a pleasure working with her. That's all I want to say at this time. A more detailed review might be better, but that would be wasting my time.

I called two time. The first person was really rude and unhelpful, but Amerian was very helpful and honest and sold me the policy. I am with All State right now and I am getting away from them. He made it easy. I hope you do have the first call I made and coach that associate to be better with new client, I almost didn't call you, but I like that your company is # 1 and that is what I went with your company. Thank you.

Rafael, I hope spelled it correctly, was knowledgeable, friendly and made quick work of the job and he cleaned up after himself. We love a self aware, hygienic King! Also, big thank you to the company for getting me a sooner appointment. Thank you so much. Appreciate it.

Do not waste your money with this. They will deny the claim the as soon as the fix costs more than $200. Their contract is written vaguely so they can accept or deny claims with no good rationale. My AC broke and needed a new motor fan. The company that Choice outsourced to replaced the motor fan and Choice covered this repair because it wasn't an expensive part. The company put in the wrong type of motor fan, though and caused a bracket to snap and the unit to completely break. Of course, Choice denied everything at this point and took no blame or responsibility. I didn't even get my $75 back from either time the HVAC company came to my house. Please do not give these people your business.

When I started off two years ago, Choice Home Warranty was 50 bucks a month. Now, it's almost 85. They keep going up their prices every six months. They're charging more and giving you less service.

I recommend Choice but with reservations. It's not always the best, but you have some peace of mind because you know that someone's going to be hopefully coming sometime soon. But like you got air conditioning out, you can't live for five weeks without the air conditioning working. It happened a couple of times to me. They wouldn't replace it. They did some kind of band-aid. Then the next year, there was a problem, and the next year, there was a problem. And finally, this year, my husband said, "Don't call them, we'll replace it." We had to replace it with our own money. We went to someone that we trusted.

Feel like Choice wipe their hands and responsibilities on my claim. This is on new A/C unit Choice helped to purchase. Been a problem since installation 10 months ago. They should stand behind it. Now I’m stuck with a hot house and left high and dry getting it fixed.

Miles was very informative about the benefits of Choice Home Warranty. I was worried about giving my information over the phone. He suggested I call the main number to verify he was an employee of Choice Home Warranty. These days, with all the scammers calling, it was nice to have Miles understand my concern. I did call the main number and felt at ease in moving forward with my financial information.

The claim was initiated on September 25. Here it is, September 30 and still no resolution. Choice is saying the tech needs to send the information and they have already sent it. Choice approved parts that were not in the tech's report and have not approved the part that needs replacing. Calls have been made to Choice and they have not followed up on getting the situation resolved.

I have joined Choice Home Warranty due to their attractive monthly rate and a decent review; however, I found out quickly this home warranty insurance vendor is a scam. Few months into my contract, my 8 years old washer start to make noises and doesn't spin as fast. I scheduled an appointment with the tech and he came in and stated there are some parts which he will need to replace. The same day, Choice e-mail me and told me the washer was not covered due to excess wear and tear. We are a family of 4 and unit was used normally from our point of view.

5 weeks and four visits from their non speaking English service tech on my dishwasher. Now they say it had a power surge. The tech was told to say that. Filed a fraud claim with the state of Texas. Do not buy a Choice.

Was having issues arranging for a claim online regarding our refrigerator. We had submitted a claim for the same issue a little over 30 days ago, but cancelled thinking we had solved our issue. But the issue reoccurred so it may have caused a glitch, online. Called Customer Care and scheduled a claim within minutes - super easy.

Service was very good and the technician was highly professional. Tech arrived on time and was very friendly and explained me everything about the problem and also guided me on how to use the new garbage disposal unit and how to keep it clean and maintain it to avoid problem in future.

It takes a week for anyone to get to you. Choice doesn't replace anything and then goes with the cheapest price and cheapest labor. Customer service is off no help and don't care. All summer my air conditioner has not worked. Takes a week just to get anyone out to look at it, then weeks more to actually get anything done. My A/C still isn't fixed. 7a and 84 degrees in my house. 😡 When a good contractor comes out, no guarantee they will actually be doing the work. 😡

The response was fast, and the contractor excellent. It was an impressive experience. After having some poor luck with home warranty services, this is a lesson in how the most expensive does not indicate the best. Choice is affordable and good. Kudos.

The Technician was most courteous and provided helpful information to prevent future problems with my Garbage Disposal. He also arrived on time. I've been a customer with Choice Home Warranty for over 10 years, and my experiences with vendors have been generally positive; however, I rate my recent customer service experience as most positive.

Called to make a claim. Obviously AI generated questions and responses. Unable to fully explain issue so there was some editing of the problem. Difficult to get them to fully understand that the temperature in the water heater is approximately 30 degrees higher than what it is set for leading to a dangerous situation with a toddler in the home. Water temps were 149 when set for 120. Still waiting for a vendor.

MaeDae Electric was professional and timely. Very good experience! They assessed the issue and promptly procured the necessary parts to replace the ceiling fan and in less than an hour I was up and running. I received a full explanation of the new product and I am very pleased.

I found Choice Home Warranty through advertisements, and I've had them for about a year. I submit claims online, which is easy, and I've done it twice. Both claims were fine.

I am a disable US veteran. Not the best, needs much improvement Numerous times the tech who was sent out did NOT speak a word of U.S. English and or was under qualified. O(I was sent a handy man out to fix a sprinkler system.7) One tech came out I paid my 75$ then the tech told me he would not be paid, confirmed by Choice. . I wasted 75$ Sprinkler system issue. Tech came out, I paid 75$ then tech did NOTHING and said he could not fix this. I would up using my own people and wasting another 75$.

The tech was clean, kind and punctual. Choice warranty is unreliable though. We have had the same issue with air conditioner for 4 yrs straight. Coil needs replaced but choice Warranty keeps sealing the hole and recharging it. Very frustrating.

Karen ** is the best. Karen took care of everything. Thanks Karen. In a time when customer service is something from the past, it is so refreshing to talk to a human. This my first time filing a claim with Choice Home Warranty. It was a breeze. Quite impressed. If all representatives are as attentive, wow. I have not been prompted are paid for this review. If ever you are interested in a Home Warranty, all Karen **.

My dishwasher claim was denied due to the dishwasher and parts installed being improperly done. I called and explained to CHW that their service man installed the parts and dishwasher previously when it was broken. They told me too bad that’s the policy and they only guarantee the work for 30 days. I’ve called 6 times and no one cares that their installer did the improper installation. Such a joke.

The technician was great. He analyzed the problem and worked diligently to resolve it. The technician let the washer do a complete run to make sure it was working properly. Great customer and support service. I highly recommend the technician and Royal Repair.

Just signed up for the home warranty, so all I can review is what I experienced purchasing the warranty. The sales team is very pushy and seems to have a hard time listening to the customer. Every time I went to the website, I received a phone call within 2 minutes after leaving the web page which resulted in multiple attempts to upsell to a plan that I was not interested in.

I received stellar service from my account manager, Mr. Anthony **. He is very personable, knowledgeable, and thorough. Mr. ** ensured I understood everything before purchasing my policy. He appears to be a hardworker who is dedicated to bring satisfaction to his customers. Thank you, Mr. **. You deserve a raise and continuous praise!!!!

Establishing a repair claim was easy by phone. The repair appointment information was emailed to me, immediately, after I hung up the phone. Date and time was fine. So far, the process is excellent. When the repair is completed, I could update my response.

Service tech was courteous and very informative, explained everything to me. Sent text beforehand and was very prompt. He was also very clean and aware of trying not to make a mess himself. All around it was a good experience.

So far, I have only submitted a claim. However, before my first call had ended, a claims representative "beeped in" to get the claim started. That was impressive, and placing the claim was easy. Now, let's see how it goes with the repairman fixing my Electrolux clothes dryer.

Very efficient technician. He cleaned up after the installation of the new garbage disposal leaving everything clean He was in constant communication with me regarding what time he would be here for the appointment. He worked within my time frame and date...

I WISH I COULD GIVE ZERO STARS!!!! I don't have any experience with any other home warranty companies, but Choice Home Warranty SUCKS! Agreed to replace my over the range microwave. BUT only gave me $196 TOTAL to replace it. Cost me $450 for the microwave and install (bought the cheapest microwave available that would work over the range) PLUS I had to pay the $75 service fee. So, it still cost me $329. I also placed a plumbing claim over 2 weeks ago and they STILL have not assigned a contractor to come out and fix the issue. RUN, DO NOT GIVE THEM YOUR MONEY!

I had to write to share my amazing experience. Nick was so knowledgeable and informative. He was extremely kind and knew all the answers to our questions. His thoughtfulness for our best deal was taken into consideration. He got us the best deal possible. We appreciated his help.

The man man who came to fix my washer was awesome. Not too happy about the wait time to get a new washer but it certainly was not his fault. I don't know why it takes 30 days to get a new washer but my clothes are just piling higher and higher and I can't wash them.

I was charged $250.00 extra for my toilet repair. I was not informed that the flange had to be modified and thus not covered. I was told it would cost me $250.00 extra, but the phrase modified was not used. I had to get my toilet fixed then, so I agreed. I am very unsatisfied with Choice Home Warranty.

The repairman came on October 9th and did a great job! He replaced the main board and he put the correct one in! The last guy (a year ago) apparently did not put in the correct board! I wrote some things about our repair guy last week that wasn't the best - but yesterday he was outstanding and very nice and talkative. He did a great job! Our oven finally works. Tell him he did a great job and that I am sorry I was so hard on him in my last virtual correspondence to you! Keep this guy! He is great! Carl and Elizabeth **, Gulfport, MN

Absolute waste of money, time, and everything else! I didn't renew my contract, somehow they started charging me again and it has been pulling teeth to get a refund. They never handle your issue over the phone, constantly transfer or say they will call you back. Avoid them like the plague.

I have been using Choice Home Warranty since 2011 and Choice Home Warranty have come through for me with all my home appliances repairs for my residence and rentals. All I need is to pay the one time fee and every thing else is taken care of! Thank you for your support throughout the years!

One of the best decisions I made to help protect appliances and other things that are part of my property. Friendly service, very east to launch a claim and the automated messaging and follow-up are great! I was able to complete every claim that I had put in!

The repair personal was good but your system to get the repair done was awful! Took one week to get someone to my house. Found the problem. Ordered the parts. Parts arrived. Then it took two weeks to get the repair down. Had no refrigerator lost 300.00 worth of food. Your system SUCKS.

Very Professional. Quick Response. Kind and Patient too. The Plumbing Company Choice Warranty sent out were very knowledgeable. They got the problem solved to my satisfaction. Thank you very much for your services. Highly Appreciate and Recommend CHOICE HOME WARRANTY 👍☮️😊⭐️⭐️⭐️⭐️⭐️.

Choice Home Warranty timely fulfilled my service expectations. The service tech was knowledgeable and fixed the issue quickly. They showed on time, called before they arrived and resolved the issues quickly. I was impressed with their skill and professionalism.

I have received good service from them so far. Currently hold 3 warranties with them for 3 of my homes. Have asked for service for washer, dryer, garbage disposal, and refrigerator at different times and paid my contribution only to get them fixed.

Updated on 10/18/2025: So far everything has gone according to plan. My only complaint was the time I filed my claim with the warranty company company & the actual appointment to have our washer looked at. You should have a policy that limits the number of days or hours that we have to wait for service. The other thing was Goodman wasn’t easy for me to get in touch with via phone, text or email. They reached out by text when they gave me information but didn’t respond by the same text when I asked them a question.

I cannot remember the man’s name but he was awesome. So nice and polite, did great work and made sure everything was done right. Your company has been nothing but wonderful since I started with you. Thank you for always being so fast in getting back with me and for sending information so fast.

My washing machine tore up, it took 4 days to get someone to look at it. Then it took two days for them to total it. So, now I got to want 30 days to get a lowe's gift card to help replace my washing. Now, I have not washer to wash clothes for over a month. I can't get a replacement until I receive the lowes gift card. It seem like they would have a better system to help their customers out. Not one making them haul clothes to a laundry mat for a month. At the point I do not see myself renewing with this company.

I spoke with Jacob, and he was very helpful. I did ask a lot of questions for clarification regarding the Warranty policy. I feel I had annoyed him. Could you please tell him I deeply apologize from the bottom of my heart? I didn't catch his last name. He was truly a great help! An account has been opened.

I filed this claim this morning and after figuring out how to input the claim on the Internet, I was asked to contact a claims agent who returned my call and treated me well. She said that a plumbing technician would contact me for an appointment within 24 hours.

We are still waiting for an oven panel light for the job to be finished! The laborer is great and quite friendly! It would be great to not have to wait 3 plus weeks for a lightbulb to come in! The guy who came to fix our air-conditioner (Albanian who grew up in Greece) was fabulous!

The technician was on time, polite, and thorough. After troubleshooting and diagnosing the problem the technician replaced the leaking garbage disposal with a new disposal. I was extremely pleased with the the technician and the completed work performed.

This company doesn't pay their the contractors they hire. If you live in a small town good luck. The monthly plans are great but getting service when something goes wrong is a different story. Our AC went out the beginning of August and it took 15 days for them to assign. I live in AZ and the temps were 115-120 degrees. After 10 days I just had to paid the service call. When I called to cancel my policy they said, "Oh send in your receipt and we will reimburse 1/2 the cost." Sounded like a great idea. Now it is the end of September and no payment. Tried to cancel policy again and told to call back tomorrow. This is not the company you want.

The company that Choice Home sent out is the manufacturer of my refrigerator "General Electric" and would be the best to diagnose the problem and get the correct and OEM part for it which is awesome. Thanks Choice Home Warranty.

Worst company I ever dealt with. They always come with excuse not to fix. I called in my refrigerator. Stopped working and they said it’s been broken before my warranty was effective. How could I live without refrigerator for over a month. Called for my Aircondition not blowing air. They said the blower was dirty and grease or some kind of excuse not to get it fixed.

I had a couple of home maintenance problems this month. I submitted a request for repairs online. Immediately my claims were assigned to service technicians. The maintenance companies involved quickly contacted me to set up a time and date. On the day of service, the technicians were polite, professional, knowledgeable, and efficient,

The vendor never shows up on the appointment schedule I had to fixing the issue myself why do I need the warranty for? The AC company name Diamond air condition services, Choice Warranty kept sending me the email schedule but no one responded or showed up!!!

The technician was fast and friendly, Choice warranty got back to quickly about the part that needed to be replaced. Filing the claim online was quick and easy, and my appointment was scheduled in a couple days....

Choice Warranty company thus far has been a goooooood company in getting an agent to fix the issue that I had with my dishwasher. Patrick the agent was on time, inspected the problem and he solved it. Thanks again we need more companies like Choice Warranty.

Repairs timely and representative was kind and helpful. I recommend Choice Home Warranty to my friends on a regular basis. It is very worth being a client of Choice Home Warranty. I will continue my contract with them in the future to ensure good repair of my appliances.

The Technician was excellent. He was on time and diagnosed the problem quickly and had the garage door working in a short period of time. We were unable to open or close the door ..Also he went the extra mile by spraying all the mechanical parts so that it ran more smoothly and prevent any rust build up. He also replaced the outside keypad since it was also working sporadically which made my wife happy since she kept complaining that she could not open the door with the code..

Took almost 2 months for someone to come and do something. First person came at 10:00 at night. Told me what he found. They require pictures and description of problem. He never filed claim. Of course they don’t tell you so waited a few days like was told. Then next person decided he didn’t want to come. First of all live on a rural area. They neglect to say people don’t want to drive an hr or more. Guarantee find someone in 24-72 hrs. 3rd person surprised covered what was done which hopefully prolongs air conditioner. Said they refuse to replace most of time. Will be cancelling.

First time filing a claim and Chris from Robert & Son’s AC & Heating was the best. He cleared the line and verified there was an additional problem. I appreciate the time he took to fix the issue. I was happy he cleared the clog and added coolant. Robert and Sons offers yearly maintenance and because of the service guy and excellent customer service when appt. was scheduled I will call them for yearly maintenance. Any HVAC needs they will definitely get my business.

Will probably cancel my service contract due to numerous issues. Ductwork improperly installed by their service provider. Now doesn't allow proper cooling of master bedroom and bathroom. Choice declining to repair problem due to improper installation by their service provider. Other problems with appliance repair and replacement offers.

Although we had to wait a week for a technician to come out, Elon was very knowledgeable and competent. We knew what the problem was, a blown fuse, but he diagnosed the reason for the blown fuse and made all of the necessary repairs. He found and fixed the problem.

Helen **, The technician was on time, and very polite. He didn't have covers for his shoes or if he did they were not used, that's the reason for the four. He was very efficient, had the water heater working in less than 30 mins. He told me that the water would be hot in about two hours, but it was hot in less than an hour. I appreciate Mr. **.

Choice gets a company on the problem and lets you know right away, when and the company’s info. Their one problem is they give a date and time the company has not agreed to - but that is okay because one has the phone number and calls the company to check on date and time.

Great help! I was starting to panic because my A/C was broken and it was so hot outside! The Choice Home Warranty had someone come out and help us and now the A/C works good as new! Thank you so much! My family can continue staying cool in the house without having to worry about our health worsening!

I'm just never sure about things like a home warranty because I am always waiting for the shoe to drop. I have to say Choice Home Warranty have continued to be straightforward and above water with me. While I don't use it that often, when something does come up it is incredibly reassuring to know I can utilize their service and know I'm going to get quality service and care.

Amazing service. I am glad I signed up for 5 years. So far I have had 4 different issues related to the plumbing and dishwasher and all issues were taken care without any problem. I recommend this to 2 other friends who have already signed up for 5 years. Thank you.

I expected a long delay between submitting my service request and a response. (That was typical for my previous home warranty company) I was very pleasantly surprised to get a confirmed reply with a name, and date for my service call to check my furnace. Bonus: the service call was scheduled for the next morning! The technician arrived early, quickly fixed the problem. I am now set for winter ahead.

I was so pleased to work with Choice Home Warranty when I had to file my claim for my appliances. They scheduled my technician to come out and my appliances were quickly attended to. One appliance was unfortunately unrepairable so they sent me a Lowe's gift card so I could go purchase something else. Great service.

The tech was very polite, courteous, friendly and professional. He answered any and all questions and resolved our issue without a problem. My only concern was the length of time it took Choice Home Warranty to find me a repair service however, I'm glad you finally did.

You weren't able to help on this request. I was told it was not included in the warranty. I was able to get help from Mr. Handyman Wheaton, which is great since I was going to be fined for non-compliance since although you did the plumbing work for the project you never finished the agreed upon work which needed to have a larger meter installed and final inspection of plumbing.

I’ve been a CHW customer for 4 years and generally trusted the service, but my most recent experience has been frustrating. When my microwave broke, the part was discontinued and CHW offered a $194 Lowe’s gift card instead of a replacement—well below the $600 cost of a new unit. I agreed to move forward, but two weeks later I still haven’t received the card. I’ve already paid my premiums, the service fee, and the full cost of replacement, yet there’s been no follow-up despite my calls. I hope CHW will resolve this quickly and restore my confidence.

Excellent, knowledgeable, friendly, fast service, excellent communication, on time, explain problem and solution for the appliance, response was fast within a couple of days, phone communication was excellent, email communication fast and excellent. :-))

The tech was very knowledgeable and professional. He came at the prescribed time frame. He completed all the proper paperwork the same day so I could get my claim processed immediately. He followed up the same day explaining that he had submitted the paperwork and I would be receiving a call from the claim department.

The service was very quick. Need electrical vent and light in bathroom not working and fix right away and the vendor was very knowledgeable. Their only fuse and the outlet tripped. This was excellent service provided. We are happy with choice home warranty sending quick response.

This company is New to me, first time using them, so far I'm satisfied with them, the vendor they use comes highly rated, I feel they're better than AHS which used the worst vendors, and they kept raising their prices, I don't mind paying more for a service as long as it's good service...

I am totally disappointed with the service I have NOT received. My freezer broke on Tuesday, it is Saturday and still no service person? And forget about using that reimbursement deal. If you cannot provide service, then why be in business???? The last 3 times I have called, the service could not show up for over a week and so I had the problems fixed on my own. I needed the AC fixed and I was told to wait for over a week? We are seniors, we could not wait for a week! So I want a full refund for this warranty. ASAP!

I absolutely loved my technician. I’ve been with Choice for over ten years and this was my best experience yet. He was on time, courteous, extremely knowledgeable, fast. What more could you ask for? He got my 25 year old dryer back working like brand new again.

This is the worse warranty company. They left my family and I without air the entire summer and it’s now September and the AC unit is still not functioning. Choice sent Sears out to fix my air, they failed to do so on 3 different times. They then sent another company out who recommended replacement, they got rid of this contractor. They then sent another company out on where it was to cool to get accurate readings from the machine and marker the machine as functioning. I have pictures and videos of the machine leaking water all over my garage and they refuse to fix the machine. I filed a complaint with the BBB. They lied and said they would come out and never showed up.

Your company is the worst company and that’s why I’m switching away from you. Your department have rude people who work in customer service, you pay for nothing by twisting the contractor words. Plus, you never send out my contract that has fine print that should say what you don’t pay for. I would NEVER teach to anyone!!!!!

I’ve tried many home warranty companies who failed me but I’ve been with Choice for a few years and recently had my refrigerator serviced and they sent the manufacturer service person versus a regular service person. The same issue I had with another home warranty company several years ago, now with Home warranty looks great and works great. Thanks, Choice Warranty.

Justin was very friendly and professional. He did a great job of detecting the problem and relating the results to Choice to determine the outcome. The amount of parts needed were too expensive and would have taken too long to arrive. The end result was a replacement. The only negative part of the process is that it will take 30 days to receive a check for the replacement. I ended up using my credit card to purchase the appliance and will pay it off in 30 days when I receive the check. All in all, it was a very positive experience.

The electrician called ahead, came when he said he would; he explained what he was doing and what he was looking for. He was able to make the repair quickly. He was respectful of my property and my time. I would hire him again for any electrical work.

The technician was unable to fix the problem. I am not sure how the policy works. He was supposed to come back and fix the problem. Another company was hired. The is definitely a gray area. Also, I paid $100 for the technician to come out and do nothing. I loss money on this deal.

If I could give zero stars, I absolutely would. I’ve been a customer with Choice for quite some time, but this experience was beyond unacceptable. When my AC unit needed replacement, Choice charged me $695 out-of-pocket, calling it a “coil fee”—yet they refused to provide a receipt despite multiple requests. Then came Sears, who charged me an additional $2,044 plus an $85 service call. Sears subcontracted the work out, and that subcontractor ended up burning the side of my home. And what does Choice say? “Take it up with Sears.” Seriously? I paid Choice for this service. I disputed the payment because Choice never gave me a breakdown or receipt for what I was supposedly paying for. The entire unit replacement was lumped into one vague charge. This company is dishonest, evasive, and only covers a fraction of what they promise. Beware—Choice Home Warranty is not what.

We are very pleased to have acquired your home warranty policy on our property at ** in Albany, GA . Your representative and account manager for our policy, Mr. Amiran **, was excellent to work with. High marks! Excellent experience.

This is the worst home warranty company on the face of the earth. Buyer beware, they don't pay their service providers (so they quit before job is complete), they can't fix anything in a timely manner (each claim I had took more than 60 days), they don't approve or provide enough replacement funds for the warranty to make sense. Lastly, when you cancel, they won't provide a refund even though their contract clearly states one will be provided on a pro-rated bases. I do not see this company lasting long with extremely poor service practices in every corner of their business. This review will go on every website I can possibly post it on....good luck

Choice Home Warranty has always responded quickly when I have filed a claim and repairs or replacements were prompt and satisfactory completed. I plan to renew when my contract expires!! My daughter referred the company to me and I have been using this service for approximately 5 years!

The website is straightforward to navigate, and logging in, completing the information request, and receiving approval were fast and convenient. I have never had a problem with any of the contractors sent to address a potential issue. This current contractor is excellent and very knowledgeable about my issue. This issue concerns my Viking Gas Top burners, which were not functioning correctly. My request was submitted on Wednesday, and on Thursday afternoon, they arrived and started working. To me, that is an indication of the kind of vetting Choice conducts before approving a contractor. I highly recommend Choice.

Luis is the true professional! Always on time, always super helpful. I would give him more than 5 stars if I could. If you need any work, tune ups, or advice on your Air conditioning or heating unit, I would highly recommend Luis and his brother.

My claim was handled efficiently and the repair work was performed to my satisfaction. My only constructive feedback is that there was no notification sent of the installation date and time of the booster pump by the vendor or CHW. Fortunately, someone was home to receive the vendor when they arrived unannounced and provided access to the backyard to replace the booster pump.

This was the best experience I have had with Choice Home Warranty, the appointments were kept and parts arrived on time. My service technician was superb! Very kind and professional... Thank you for your service and have a great day.

Stay away from this company. If the repair is going to cost them any amount of money or they have to replace a system, they'll just say it was a pre-existing condition or manufacture some other BS excuse. There is no honesty, second opinion or outside auditor to help you either.

My experience is just with the purchase of this home warranty. Haven't yet had a chance to use it. But I have to give kudos to Nick who had an answer to every single question I asked and more questions that he also raised which I might not have thought about. This also makes me feel good since he indicated he will be our account manager for the warranty.

First time I have had to use my warranty so far I am very impressed! The process has been quick and easy the gentleman that came out and fixed my refrigerator was very nice. He was on time and he was very thorough. I’m extremely happy with this warranty service.

Donny, Ace Appliance Service and Repair Technician, was very knowledgeable, caring and right on time. He was able to get my garbage disposal up and running very quickly. He also took the time to show me how to do that as I did not know that it was something I could do.

Good communication. They were able to make me an appointment the day after putting in a claim. Couldn’t make it on that day due to other jobs but was able to make it the next day to fit my schedule. Great company. The technician was very knowledgeable on what needed to be done.

I have been with Choice Home Warranty for over 3 years. I was reluctant to choose a home warranty, but glad I did. I'm especially glad I chose CHW. Each time I had to file a claim, the company found someone that could do the job. All the contractors were great. I just had a bathroom sink that was clogged and in 2 days from filling the claim they sent out a company that took care of the matter.

Even though the guy was late he call and was professional and had no problem taking off his shoes and explain what happened to cause the microwave to go out. Also shows the part needed to get microwave back started and recommend to cover food when heating

Scheduling was quick and company showed up when they said they would (after 1 reschedule). Repairs completed quickly and all resolved to our satisfaction. I’ve had other home warranty companies in the past but Choice has been the best. Thanks Choice!

Frank's Heating was great. Friendly and knowledgeable technician kept us informed of arrival time and progress of my claim. Great follow up. In today's world of AI, it's nice to communicate with Real People. I would Highly Recommend and hope if I have another problem that they are the chosen vendor.

Very professional. Respectful. Got the job done quickly. I was well pleased with the service personnel attitude and personality. It is important to have a good attitude when working with people. His friendly personality made the job even better. Thank you.

Choice responded swiftly to my garage door opener service. A garage door rep contacted me soon after my request. We agreed upon an appointment and he followed the date as promised. He was able to repair the opener at that time. The gentleman replaced the broken exceptionally.

He and his coworker very quickly diagnosed and fixed our air conditioner. It was extremely hot before they came and we had cold air within the hour. They are better than any previous technicians we have had. We are so thankful for their expertise and great service. God bless them. :)

I have made numerous calls to customer service to have my sprinklers fixed. It was very frustrating. First, the vendor questioned coverage and then wanted the copay which had been paid to the first vendor. Today, finally I spoke to Christopher and hopefully my sprinklers will be fixed.

Fast and caring…Called this morning and service tech was here by 3:30 same day…Awaiting call from home warranty as soon as tech gets service order turned in…Tech was very concerned and professional…Explained what the problem was and explained what was to take place.

Very professional team and vendors that are quick to response to issues reported. I have been with CHW for almost two years and couldn’t imagine not having the warranty in place as a new home owner. They have made the experience pleasurable and easy to address issues that come up with my appliances at my home.

Had a Plumbing issue. Water was backing up into my Bathtubs.... The plumber showed up and got the job done. He worked extremely hard to satisfy the customer on the work to be done. He worked in a positive manner and was very concerned to get the job done correctly. He cleaned up the area nicely and asked if there was anything he missed and if I was satisfied.

I am excited to have changed home warranty companies to Choice. My experience was easy, however the rep I spoke with was a little short and felt he was talking down to me when I asked him a question. Customer service is always a listening challenge and he should take more pride in talking to his customers and listening to their needs and answer in a less demeaning way. Otherwise I am happy to be with Choice and hope that I won't need to use it but when I do I hope to get great customer service and replies. Thank you.

I was happy to learn that I would save money by buying the annual plan as opposed to paying for it every month. In fact, my current plan covers 6 years & that makes me very happy. Our home is getting older even though most of our appliances are fairly new, having replaced the old ones. We may not need them repaired for a few years but we will eventually & I'm glad to have this policy in place.

The electrician that came was excellent. That is the only reason why I gave the 5 stars He went the extra mile to do the work and was willing to do the rest of the work, but apparently Choice warranty did not approved part of the work. Choice has not contact it me to let me know why, it was all electric related. Wall switches and two lamps were not working. I have been trying several times to get a hold of someone in choice over the phone and they told me they would have someone call me back from the approval department and nothing no phone call.

This is a home warranty that you can count on! The representatives were very professional in their dealings. They keep you updated on the schedule and the status of the work. The online update helps a lot in tracking the progress. I am glad to have Choice Home Warranty as my home insurance. Highly recommended to everyone!

I've been with Choice on warranty for several years now, really haven't had a problem other than they go up on the price without notifying the customer and I disagree with that some of the guys they send as technicians rate it way below of talent and hospitality business and knowing what to do other than that. They are great company, but there are some downfalls.

I'm pleased with the service I got. The man that did the job really knew what he was doing. It all happened and was completed in one day and it was awesome. He cleaned up after himself as he went and kept things dry as possible, I was well pleased. The old water heater made me feel unsafe. It moaned and groaned all hours of the day and night and just a trickle of water. The water heater had a ton of rust and I was constantly cleaning rust from the spouts and screens. My water temp is perfect now, my pressure is lots better and I had forgotten what clean water was like. I'm very happy with my warranty choice. CHOICE HOME WARRANTY is the best choice. I feel safe again and secure.

Our microwave stopped working. The repair technician concluded that the entire front door needed to be replaced since it contained all of the touch screen options for operation. Choice concluded that a full replacement was the most economical solution and provided $194 for a new one. Although I may have to spend a little more than that, I feel that this was a good outcome for me. I appreciate both the technician and the Choice company for this outcome

CHW was very responsive to our claim. Unfortunately, the company assigned has a lot to learn. They showed up to work a day before scheduled and we were not home. They claim nobody was home when they came on the scheduled day. When they got the address corrected, they showed up and fixed the problem in a timely manner. However, they left and invoice claiming we owed them several hundred dollars above the deductible. A call to CHW after they left confirmed that we were correct in not paying the total invoice, called the company/technician in question and told us we were in the clear.

Our air conditioner stopped working in the middle of the night and our home got as hot as 87 degrees. We are both 72 years of age and have two German Shepherd dogs as well. Our claim was processed quickly and efficiently. Thank you, Choice Home Warranty!

My Technician was absolutely wonderful. On yesterday he went above and beyond when no one at the house answered the door for lack of the doorbell being inoperable and wasn't available until that night. I would like for him to know that I appreciate his services

Our ac wouldn’t cool the house so I called CHW & got a claim started. It took a while for them to find & send a repairman because of where we live, CHW set up an appointment & the repairman fixed the ac. So very happy to have the ac backup & running. Thank you CHW.

Great customer service. The tech was very efficient, very nice and very professional. He came on time. Did the job complete and everything is working perfectly, have no problem with the service from Choice Home Warranty, great warranty company. Every time I call they took care of whatever I need to take care of. Thank you.

I was extremely happy with my service. The technician was very knowledgeable. I will refer him to my friends. Larry at All City Appliance Repair was on time and polite and explained what was the problem and the solution to my problem. Thank you for the help with my stove.