Choice Home Warranty Reviews

Good services. I call and they find some for the next day to fix my problems. Company they find for me call we set the time, they to my house in time and fix everything that need it to be fix. Thank for helping me with my problem.

Durham construction plumbers were great. Clean and efficient. Arrived on time and did a great job. I had to request a change from Mr. Smith’s plumbing because they did not seem to want to do the job. But was very pleased with the prompt response and courtesy of Durham Plumbing.

Updated on 03/27/2021: My microwave control board is very loose because of small plastic prongs that are designed to secure the control board are broken due to the many, many times it is used during the normal use of the microwave. CHW won't repair this even though my plan says it is covered. Under section D9. of my plan is says built-in microwave included: all components and parts, except: excluded: doors – hinges – handles – doors - door glass – lights - interior linings – trays - clocks - shelves - portable or counter top units – arcing - meat probe assemblies - rotisseries.

Technician and Customer Service were both excellent and expedient. I would definitely refer Choice Home Warranty to a friend or family member. The cost for an annual contract is definitely worth the money with today’s cost to replace and repair household appliances, plumbing, and electrical equipment.

Our seller purchased a Choice Home Warranty for us when we bought their home. We have used them twice already and both times, when they couldn't find a repairman immediately, we were allowed to choose our own and have been reimbursed promptly! We will definitely renew the warranty when it expires.

The technician that you was sent was a great guy. The customer service people that I talk to good people. I did expect a little more on payment but the biggest issue I had was the 30 day turnaround for payment that seemed extreme to me.

I am very pleased with this home warranty so far. Filing a claim is easy - you can do it online. They schedule someone to come out typically within a couple of days. In my experience, the technicians know what they are doing and they are professional. CHW determined that my washing machine needed to be replaced, so they sent me a check, which although it wasn't enough to buy a new replacement at least was sufficient to pay for half. For my garbage disposal, they also replaced it and the process both times was very easy and hassle-free.

CHW was fast to process the claim. The tech team was quick to schedule an appointment but it was a week out. Good reputable service. I was ok to wait b/c of this, better than the alternative of a non-reputable service that is quick to respond but whom you have never heard of nor know if they are fully legit.

Extremely quick response by both Choice and the repair technician, Rapid diagnosis of the problem, returned after hours with the part to complete the repair. I know that all Home Warranty companies are the same but Choice is the least expensive and meets or exceeds the competition.

Today I set up a new policy with Choice. It was an easy transaction and the rep was knowledgeable, easy to talk with, and not too pushy. The terms were good and competitive, and the payment options were acceptable. Looking forward to dealing with Choice; hopefully, I hope I never have to deal with a problem in my home.

Fast, affordable and a great tech was sent out. I had all my locks rekeyed on my new home and the locksmith sent was very polite and worked fast. He also cut us two additional keys. Very happy with the service and contact from Choice Home Warranty during the process.

The appointment was set for Friday, however, Mr. ** happened to be in the neighborhood and called to see if it was ok for him to come Thursday. He got here, diagnosed and fixed the problem quickly. I was happy with the results.

The Technician was on time and did a really good job. The thermostat was broken and a part in the door. He was able to repair both with parts he had on his truck. He was very informative. Showed me was needed to be done.

Fixed condenser in air and heating unit. Work was done within 24 hours. Company that came out was fast, efficient and fast. It was very easy and smooth to deal through the whole process. I am very happy. I hope all transactions go this smoothly if I need again.

Eddie with Sussman Plumbing was great. Quick, experienced and professional. Choice Warranty answered, and arranged help quickly. I am very pleased with both. I would recommend both companies. Since I am a widow I no longer worry about my home systems breaking down.

Eon from Phoenix HVAC was knowledgeable and scheduled appointment promptly for next day. They had a cancellation same day and called me if I was available. Technician was on time and quickly diagnosed the problem. He is still working on the problem. Will get back to me.

Jack's plumbing came out and did an excellent job on my son's toilet and his faucet in his shower. Mr. Jack was very nice and professional. He came in and got the job done. I highly recommend him for any future plumbing jobs!! Thanks Mr. Jack.

Last week my fan motor took a crap in my outside unit for AC and then Sunday my washer decided to self destruct and they are giving me money towards a new unit. They make their decisions quick so you aren’t down for a long period of time. I highly recommend them!

We called Choice Home on Wednesday evening and Patton’s Renovation in Gonzales scheduled between 7-11 the next morning. Technician was on time, showed us how to take care of the issue if that happened again and completed the task before 8:30. I’d gladly recommend Patton’s Renovation out of Gonzales to anyone. The owner or manager called back letting me know if I have any trouble, don’t hesitate to call back. Remarkable service.

The technician, despite denials of my claim before approval, was great about coming back to make repair after initial denial. Dealing with call center was awful. There were frequent dropped calls and long wait times. One call representative didn’t even understand my contract and initially said I didn’t have coverage of the broken item. As a new customer, I now fear I chose the wrong home warranty company.

Very pleased with how fast they were to get a Tech out to see our wall oven problem. The Tech was very professional. I am now waiting to hear back about whether they can find a part as it is an older model.

Frig work order turned in Mar 4th. Said he would order part and be back Sat 6th. It has been 17 days. Has not called. Your company had problems also. Had a Sears tech here Mar 24th. Fixed the problem in about an hour. Excellent tech. Very knowledgeable about Frigs. The first tech could only cuss every word in the book. He had no idea where he was. I was a sailor for 12 years and didn't hear that kind of language. I think he was on SPEED

For the most part, you are responsive in a timely manner. My chief complaint is lack of communication either by phone, text or email. This is very aggravating. My other complaint is the companies you choose are mostly out of town.

I needed a home warranty and looked at others, but Adam was extremely helpful and answered all my questions. He explained all the benefits of his company and their services. I ended up buying their services for 6 years! Awesome to deal with!

Outstanding response, even on Sunday! Professional and fast response to my own refrigerator. Service tech responded quickly and resolved problem on first visit. With experience being with two other Home Warranty Companies in the last 4 years, I have found a real winner with Choice Home Warranty - Hands Down!!

I have been using Choice Home Warranty for a little over 2 years. I am happy. I have always had extended warranties from the individual stores I purchased my appliances from and when the last 5 year one ran out I decided to try Choice Home. Only 1 number to call for repairs. Their response time is equal to the individual stores and getting in the parts is about the same response time. But they have repaired every appliance that broke down. They have honored the contract. They have quickly set up times for the technicians to come out. Every appliance has been repaired to my satisfaction. We all want same day repairs but that is history but they do an excellent job and all the people I have spoken to or have had come to my home are very polite and have practiced Covid Safe precautions.

We had a garage door problem. When we signed up for our second contract with Choice, the salesperson PROMISED that the door would be fixed. Several companies were sent out between the first contract and the second contract. Finally they sent a technician who actually knew what the problem was. Claim ** And Choice refused to cover it! We paid $100.00 to fix the problem, plus the $45.00 co-payment. The reason we didn't protest is because my husband was diagnosed with 2 types of skin cancer right after this and our priorities were with his surgery.

This Service it’s a must have service. I’m so happy I’m with you guys. I’m retired on a fix income. I have to plan to fix are take care of problem. When it happens Choice Warranty there to help out. I can sleep at night. Thanks you guys for your service.

Technician assigned by case manager, Lydia **, from Global Appliance Repair was awesome. Quick, attentive service. Special thanks for Lydia for making it happen. I appreciate her taking the time to understand the nature of the repair and offer assistance in resolving the claim. Good work Choice Home Warranty!

Technician called to say he was on his way and arrived within the time frame of the appointment. He was very courteous and efficient. He completed the job in record time, cleaned up when he was finished. I also appreciated the fact that he wore a face mask and shoe covers.

Anthony was helpful in explaining, courteous, spent time with me in offering options. Choice Home was recommended by my brother who has policy with Choice Home and is happy. Anthony gave me similar deal as my brother. Since I am new member so I personally have no experience with your services yet.

Always there to help without hesitation. I find them to be friendly, warm, and respective to the consumer. Yes, l would recommend them to a friend, and have done so several times in the past. Added PLUS, the price of the policy is GOOOOD!!!!

Great experience, good job, the salesman was very knowledgeable of the product, and explained every area, that I wanted explained to me, the price was a little high but still a good deal, would recommend to my friends. Good job.

I was very satisfied with the technician but I was VERY dissatisfied with the treatment from Choice Home Warranty. Your service is awful! I was put off for a very long time then told it wasn't a priority. It was a priority to me. I should not be told to find someone on my own when I pay you every month to do just that.

The process of getting a technician to my property was quick and efficient. However, the amount of money offered to replace my appliance would not even be enough to buy the cheapest machine let alone replace the Maytag that I had.

I never had a problem when I call for something and the people at the company that are really nice and helpful. Thank you for being a great company and being there for their customers. I would tell friends and family about Choice Home Warranty.

Sheri ** is the best rep I have ever worked with. I am a Realtor at Remax. Other home warranties wiggle out of repairs. Replaced my dishwasher that was not working at all. Has also done other work on my home.

Usually I don't have no problems with CHW but this time after my water heater was put in I was having issues with it. It all came down to the heating element was broken in 2 and CHW wouldn't cover it. I had to pay $85 after I was told by a CHW worker it was still covered when it was first installed.

Roger ** knew what I needed for my new property & how it would work for MY needs now & a year from now. Also offered discount for seniors, VETS, & others. I've used other warranty companies before & this is the same policy at a better price.

You guys are awesome! Keep up the great job, everything went smoothly, better than expected, very professional, you came early and took care of business right away. Keep up the great job. God bless you all.

Had an incident. Called them every day. 8 days, they didn't send anyone out. Got every excuse in the world. No resolution. Won't refund premiums. Customer svc just paid lip service. Hung me out to DRY!

I have a claim and called and spoke with Joy. She was very professional. Handled the claim fast. I will be telling my friends about Choice Home Warranty. If they are looking for a home warranty to be sure and call Choice Home Warranty.

My salesperson, LaTasha **, was personable, knowledgeable, and followed up with appropriate information. She was a pleasure to deal with. I emailed her several times with questions related to the purchase of my policy and she was able to guide me to the best program that would fit my needs. She was never "pushy" and always friendly.

The drain service was excellent. He showed up as scheduled and did a good job fast and efficiently. However, you booked him five days in the future for a stopped up toilet. That is not my opinion of good service.

Gentlemen, was very helpful. Being a Veteran and being disabled. He put together a nice plan that let us save on the budget but not lose any coverage from our other service provider we have had for 15 years. Although we haven't used any of these services yet. I will be updating and reviewing them if and when we do use them for the 1st time. Cheers.

I am completely satisfied with the care I received. However I have one question.... Why do I have to work through Lowe's gift cards? I found the exact same dishwasher that I have at another appliances store. That would save me over $100.00... Please respond... Thank you.

The technician identified the problem right away. He was very polite and observed the covid guidelines. He quickly fixed the problem and took the time to explain it to me. I was impressed that he arrived when he said he would arrive. I would gladly recommend him to family and friends.

One star review for Choice Home Warranty. I called in a claim for my furnace, The company that was assigned made two appointments with me with 4 hour windows of time. They did NOT show up for either. I was then asked to accept the reimbursement process they have. This I think is due to contractors not willing to work with CHW. I worked with my mechanical contractor to submit the claim that CHW denied instantly. I appealed the claim, I was assigned a case worker who did not return my calls for nearly a week. They offered me $60 for a system that was over $10k. I DO NOT recommend this company.

I was pleased with the technician who came to our home. He was neat and clean and took care with his job at hand. He informed us that our washer could not be repaired as the part was no longer made. The GOOD news. because we have Choice Home Warranty, we would be getting payment towards a new machine. Thank you all for your service.

Technician was respectable and covered his shoes while inside my home, was on time and worked around my schedule because the initial appointment was at an inconvenience time. He checked the water heater and furnace and explained different situations and what to do when they happen. I would recommend Michael heating company.

Such a mess. The customer service department doesn't know what they a doing. I had water leaks in the basement, filed a claim, was waiting for three days. It was leaking badly. I call the Plumbing company in my area, and they gave me an estimate. I sent an email to CHW through their website that I have an estimate, and I need to submit it, but the following day I received a message from them that the other company was assigned to my claim, and their scheduled my appointment in 7 days.

Kevin was the best appliance repair person I have ever encountered. Knew his job well and since we just moved into the house a few months ago gave us a lot of info on our fridge and even our dishwasher. Would hope if we need an appliance fix again he would be the one to come and fix it.

They really helped me a lot during difficult things. The presence of COVID have caused lots of families financial burdens. The ice storm also made a big miss in Texas. Both of my heating units created a hardship to my household expenses. Choice Home Warranty assisted my family with service to my units due to my loyalty to their professionalism, understanding. I would recommend a company like Choice Home Warranty to anyone at any time.

Received contract. Reviewed. Called within 20 minutes to cancel still have not received cancellation email as promised by sales agent Gary **. Called and sent emails and no refund received or verification. Trying to resolve. Need someone to contact me and confirm.

Great service from the contractor that came home. Completely disagree with the money offered for fixing my claim, it will not cover even 1/3 of the total cost of a my new appliance installation, and very disappointed with the explanations of the claim manager assigned.

The first tech sent was not very thorough so CHW reassigned the claim. The second tech was great. Told us a new part was needed and that it would take a few weeks to get the part because of COVID. We have been informed of our next appointment. We are so pleased with the amazing service!

Some of the people I spoke with on the phone about my claim were foreign & could hardly speak English in which I was infuriated. I had to keep asking them to repeat what they were saying so I could write it in my notes. I would have to ask like every 3 words & they spoke way too fast. And then it took a few days to find a contractor. The first one assigned did do the type of work that was needed!

Last time not recently garage door open motor changed. Rebuilt one and told me he put new but now recently find out not new built 2010 installed 2019. Now remote didn’t work yesterday. Technician came. Gave me different one. Now working. Please future send for us garage door guru company. Please send reliable technician. Thanks.

The technician who came out is fine, nice guy and my issue isn’t with him. I would rate this 5 stars if he would be given authority to fix the issue immediately. I have a dryer that stopped heating Sunday. I placed the claim in immediately and get scheduled for Wednesday. Not great but okay, I’m not complaining if this is it. Wednesday he comes to assess only, then he needs to go back to Choice and get permission to fix it. It’s a thermostat issue, a typical problem for an older model dryer. Now he has to order the part and that takes 3-5 days.

Plummer Tech showed up earlier than expected, was fast to determine the problem and explained what was causing the issue after about 15 minutes of troubleshooting. After offering a few recommendations on possible fixes and options, our water heater was back in working order.

My door from my oven had locked due to a power surge. The Tech who came out was knowledgeable of what went on. He plugged my stove back up and the code F9 was gone. It had reset itself. He told me if it happens again before the month is out he would be back with no charge.

The technician went above and beyond by checking the entire system and not just what the problem seemed to be. He took the time to thoroughly explain what he did, why, and what to look for if future problems occur.

I bought the highest package and when I talked to the salesperson he said they are aware the house is over 30 years old and I specifically asked about the AC as we do live in Texas. He said if it couldn’t be repaired it would be replaced. Well it can be repaired but I’m appealing the decision that you won’t repair it. My tech said the older units have this issue and it needs repaired and he can do it, if Choice would let him. I have bragged about our service and I hope to continue, please overturn the initial decision.

Very nice, knowledgeable and explanatory. My only complaint, and I told them that the linoleum tears easily, (there was a friend here that heard me and I mentioned it because this friend and I did it in the kitchen moving a refrigerator) they tore holes in it. Geesh...

He was on time, respectful of my time and quiet. I work from home on certain days. He asked what he needed to know and allowed me to work without any other questions. And, my washer is back to normal.

The tech was excellent although he forgot to turn the power on again before he departed. He was extremely knowledgeable, clean and friendly. He explained each step of what and why he was doing it. We are now waiting to see if the AC can be repaired or replaced considering the availability of parts. I will provide more input when the AC/HVAC is either repaired or replaced before the hot AZ summer is upon us. If the system is up and operational and dependable within two weeks the 5 stars stands, if not then my evaluation of choice diminishes.

CHW was quick to get me an appointment with a tech and the tech even showed up at the top of the hour instead of like some that show up toward the end of the 3 hour window. Overall great experience, hoping the parts come in quickly to finally get my oven door fixed.

Mr. ** was prompt and helpful wearing a mask. Very polite, great customer service and professional. Would recommend service from to friends and family. Would like his service for all my appliances service for the next time I have to get some more repairs. Thank you for sending Mr. **. It was very pleasant service call and mind ease.

Eugene with Just Cooling gave a complete inspection of my appliances until he found the issue. He took the extra steps to change the filter in the furnace and vacuum the water from the washer pan. He wore a mask and shoe covers the entire time.

Customer service representative was courteous. The problem I am having is the plumber will not be at my home until this Monday. I called yesterday to place the service call. This means I have to wait five days until the plumber comes. This is extremely unsatisfactory. I will call another plumber.

All contractors were friendly and explained their work. All work was completed in a timely manner. Had an issue with hot water heater after repairs were done. It leaked water all over the floor. Called them and they returned promptly and fixed the issue. Was disappointed that cooktop was not covered in warranty.

My claim was denied to replace several plastic pieces that hold a salad crisper drawer. It was said this was not due to normal wear and tear. I disagree completely as the part simply wore out. The tech sent said this was not an uncommon occurrence. The refrigerator is close to 10 years old and the shelf itself was lightly loaded.

An electrical outlet was not working and I requested service. The technician came and repaired it. Working fine now. Thanks to the company for arranging the time earlier than was scheduled. The technician was very professional and cleaned area as well.

The people did not listen to me at all. They rushed through everything and I'm not happy at all just to get a sale and they did not give me all the information I asked for at all and they were very rude to me.

The rep was helpful at the beginning and it went sideways when he kept pushing a 3 year plan on me. I said that I appreciated his offer but we wanted to stay with the one year plan. Don’t push. He was close to losing the business altogether.

Technician was friendly, professional, explained everything, and stayed in touch with the progress of obtaining the part and installation. The entire process from troubleshooting to installation was 5 days, but he had to order the part.

Overall happy with service; Metro Lock and Key’s receptionist was a bit rude about how I was unimportant as I was warranty client and did. Or give me the courtesy of informing me that they were rescheduling, but the technician was great. Overall, I was satisfied with the work done, but would have preferred better coordination with the dispatcher.

I was panicked this morning when I thought I had a gas leak after a major storm hit. Choice was on it immediately, & I’m so grateful! Fast, courteous, professional, what could anyone ask for more? Gives me so much peace of mind knowing I can count on them.

Responsive to my call. Had Honey due appliances out to home in 2 days. (Quick/friendly!) unfixable Whirlpool Cabrio Platinum. - The drum had to be taken apart and too many parts/ time to have fixed. Only gave $473 to replace a $1200 washer! Not great but was friendly and quick. Should receive check within 30 days.

Service was needed on our two A/C units, Choice responded immediately and a service appointment scheduled for the next day. The A/C techs were courteous, very competent...They explained and showed me what they found and what they did to remedy the problems after very fast approvals from Choice.

Technician arrived promptly and fixed door in a minimum amount of time. Was polite and friendly. I left him to do his work telling him if he needs to empty door to call out to me and I would do it. Instead he emptied door himself and fixed door without bothering me. He was putting everything back when I checked on him. I told him I would return everything to door and thanked him!

Went online to review home warranty coverages and saw where Choice Home Warranty had a 5 star rating. I gave them a call and spoke to Karter **. He gave me coverage information and a price and I advised I would discuss with my husband and get back to him. When we spoke today he gave us an even better price for a 3 year policy and guarantee that the price would not increase since we were in a premium covered area. Karter was very polite and professional and we really appreciated the deal that we got!

Very easy and pleasant to file a claim. The person was capable and thorough. I felt like I was being taken care of in timely manner. I am anxious to get scheduled now and hope the technician is as capable and quick. I have had good service in the past. Thank you.

I contacted Adam ** regarding Home Warranty Insurance. He was very professional and knowledgeable. After explaining the contract, he promptly and satisfactorily answered all of my questions. When I informed him that I am a retired veteran, he apprised me of an applicable discount. Adam is a salesman but he was respectable and not pushing, which I appreciated. Our conversation was pleasurable and very informative.

A little too aggressive for me - I had barely started entering my phone info online when I was receiving multiple calls. Agent spoke too quickly and ended my sentences for me. Advised I didn't want to hear about 5 year plan - but insisted I listen. I like a little more respect for my time and thought process!

Choice sent RC Plumbing for an issue we were having with a leak. We were very pleased with the service we received from Randy. He was able to troubleshoot the problem and repaired it to our satisfaction. We felt confident that he took care of our issue. He was very professional and friendly.

Placing a claim and working with the repair person were excellent. However following the process I had two questions. I was not aware that I would be all for gift cards instead of a check to replace my washer. The repair person mentioned I get a check and it would take about four weeks so I went out looking for sales and bought a washer on my credit card. The gift cards will not do me any good. I called and asked if a check could be sentenced said and was told after several holds that they’ve arranged to send me a check and I would get a confirming email within 24 hours. I have not received the email.

Service Tech arrived shortly after the posted scheduled appointment time, Tech did not have the part so he had to go to a store to get the part, Tech returned 20 minutes later and performed the repairs quickly, did not want to accept a check, paid cash, no invoice provided.

We moved into our first home less than a month ago. On Saturday afternoon our garage door would not open. I went online and submitted a claim. They had an appointment set within an hour or so and a person came Tuesday. They were able to do the fix with that visit. It was very painless and great.

Online scheduling was easy. Got an appointment in 2 days and the technician arrived in the scheduled window with a prior call ahead and did great job. He also had to replace the device which he took care. Thank you.

Told me that a pre-existing condition purchased with the house did not qualify because our home inspector messed up the inspection. The previous owner had been running the AC unit without a filter. The home inspector said that the unit was in working order and clean before the house was purchased(In fact he checked the unit twice). Since the home inspector did not catch an issue, it is his fault that the claim is being denied(As per my case manager).

The tech explained everything to me, he showed me what he was doing and why. He took the time to diagnosis the problem and he did not rush. He arrived on time and immediately started working. Also, he made sure everything was working properly before he left my house by having me check each vent for proper airflow.

If I could rate my experience it would be zero stars. This contract was for my mother's condo, when I said I had to check with my mother to get her approval the salesman went off on me raising his voice and saying he doesn't have time for this and hung up on me.

At first, as a realtor, my intention was to get quotes and info from other home warranty companies. Choice, by random, was the first company I picked. After speaking to Ival... I didn't have to go any further. He was knowledgeable and answered all of my questions. I hope your company lives up to your salespersons' words. I give a HW to every real estate sales I make.

Price and coverage, quick turn around time friendly service major appliance coverage. Easy to understand. Cash, check or credit card.

I just joined Choice, Sam was the agent I dealt with. He was very helpful and gave me different options to consider. I hope that as time goes their service will be as I good as I think it’s going to be.

Discount Air Conditioning And Heating technicians arrived at my house on time. Examined my heating unit and diagnosed the problem in two minutes. They said that this was a common malfunction and I needed a new wheel for my furnace period. After contacting Choice they called me up and were back at my house with the part needed for my furnace within an hour or two. They repaired the furnace quickly. Everything is working fine and they also recommended specific air filters for my furnace which I install every three months. They said that the filters they are recommending can be purchased at Home Depot. They’re cheaper than the ones I was using and better and they also pointed out that it would save money on my electric bill.

CHW has always been very responsive, trying to get repairs arranged as quickly as possible. But, my service fee has gone up from $60 to $85 with no explanation from CHW. This is very concerning to me as my contract stated $60 service fee when I signed up with CHW.

The tech showed up within the scheduled time and replaced the broken ceiling fan in the laundry room within 10 minutes. The new fan looks great and works great. The tech from DLC Electrical Services was awesome and did excellent work.

Very satisfied with the quality businesses that has been sent to fix my problem. Choice has been very helpful sorting out what needs to be done. Would recommend Choice to any of my friends or family if they purchase a home.

The technician gave us a courtesy call to let us know his expected time of arrival, he was on time, quick, and efficient. He replaced our malfunctioning garbage disposal in under an hour. We are very satisfied with the service we received. We would definitely recommend him.

Main sewer line had a clog backing up the system. Plumber was knowledgeable and was able to diagnose the issue fairly quickly. Mario grabbed his tool and fixed the issue quickly. He cleaned up after. Overall, he was very helpful. I would use USA plumbing again.

Simon was off the chain with his professionalism, knowledge and energy. Good listener and share a lot of deals. I will highly recommend Choice Home ❤️. Also Mr. ** was very accommodating to my needs. Thank you. I’m very happy.

I had a good experience from beginning to end with this CHW claim. I was able to speak to the electrical company ahead of appointment in order to set up a more precise time of arrival. The electrician was prompt, friendly, and took care of my electrical problem very efficiently.

I have had a warranty policy with CHW for several years. It seems there is always a discrepancy for CHW to deny a service call for homeowners. Recently I had a leak in a pipe behind my washer. The technician had to cut into the drywall to assess the problem. Real quick your technician denied my request for repair. Never talked to the technician but solely went by a picture per your request. Just so happens because the pipe was leaking at the elbow it caused the pipe to look corroded. It's a catch 22 with your company all the time. Had your rep talked to the technician I would not be writing this comment. So disappointed in your service I will not renew my contract ever again.

Mr. ** was very good; he was very courteous, and did a very professional job. I would recommend him to anyone who needs plumbing help, and if I have another problem, I would love to have him again. He is a very nice man.

Good experience with Mitchi plumbing. Communication was good and though they arrived later than expected, they contacted me and let me know he was running behind and then he called me when he was en route. I appreciated his professionalism and he wore a mask and shoe covers upon arrival. He was quick and professional. I am hoping the issue with the plumbing is truly solved and doesn't reoccur. Would use them again for sure.

My garage door stopped working on a Thursday night. It was dark and I could not make out and I filed a complaint stating that I thought the chain was broken. It was denied because a chain is not covered. Next morning I went to take a closer look and realized it was not the chain but something inside the drive that was broken. Contested the denial, spoke to an agent, a technician was confirmed by Friday evening, and sent out Monday morning. He checked it out, informed me that this failure was covered and then after receiving approval, quickly and competently replaced the drive. I was satisfied with the speed and promptness of the service.

The technician arrived promptly within the agreed timeframe. He was polite and asked questions to make sure he fully understood the service request. The problem with dryer not heating was repaired and the technician explained the issue for my knowledge. I am very pleased with how Choice Home Warranty and would recommend this company.

The technician arrived on time, was very courteous and professional. He quickly diagnosed the problem and explained to me the replacement process for the needed part and was on to his next appointment. Yep, I will definitely recommend to my friends based on this 1st time experience with this home warranty company.

Good company, helps in any way possible to get your problem fixed. The only issue is that the techs they have take a little long to accept the claim. Which I'll get a reimbursement option to where I find your own and they will pay you back. It all works out. That is the only reason I gave it a 4 star.

Great Tech. Explained what he was doing and why. Clean courteous service. Wore face coverings and followed Covid protocol. Recommend their service every time. Just wish they could come sooner. It took 3 weeks for Choice to find these awesome Techs.

Your salesman assured me that everything would be covered from wall to wall. I made a claim for an HVAC problem, but it was denied as "not covered". What if I sold you a policy to protect your house in case of burglary, but then the contract sent had several brief words which annul my responsibility?

Even though our washer was not repaired the company sent was very professional and I would highly recommend you use his services any time you send a company regarding appliance repair. Very good. Would highly recommend. Very courteous and even was able to come earlier which was more convenient for us. I really appreciated that.

We have a clogged toilet and CHOICE Home Warranty were quick to respond and say they were actively looking for someone to fix our clogged toilet. Anxiously waiting for their email giving us the name and phone number of the person who will be taking care of this quickly!

Took 17 days to get a technician to our house for a water leak and a gas leak. Choice Warranty did not cover the problem. I am not happy with their service. I recommend people to stay away from their service.

Obviously, with the recent winter storm, getting a technician out was difficult, so timing delay was an issue, and when the repairs were done a thorough test of the completed repair was not done, which required a return appointment... now for the third time.

He was efficient and patient. Answered my every question. Hoping I never have to use this service. Just in case I’m covered! At the end of the day we are all people. I love the fact the representative did not push me into anything. Honestly his kind spirit came thru loud and clear. Thank You for hiring the right person.

Home warranty is ok but they don’t explain their system. After their service men came to review the problem with my refrigerator they email their solution. But I never knew that I had to answer them only by email. After I call they guided me on their website. Being that my refrigerator could not be repaired they are going to give some money to kind help replace my refrigerator. That was over 12 days ago and still waiting. They said it would 3 to 5 days and is well past due. They just take too long to respond and complete their end of the agreement.

The plumber you sent to find the leak in my bathroom was very professional, honest and showed up on time when he said he would. He called me back the next day to tell me my claim had been reassigned. I'm not sure what happened between him and Choice but I had absolutely no problems with him and believe that he would've done a good job, given the opportunity. We live in a small town with very few contractors that can be trusted to do what they say they are going to do. I don't feel like he was that type.

My first claim did not fare well at all for me. Maybe not the fault of Choice Warranty, but maybe more on the service tech that was assigned that gave wrong information to Choice Warranty. My follow up call however went very well! I spoke with Jessica who listened closely to my situation, took time to read ALL the comments and history on my original claim, spoke to her supervisor about it, then scheduled another company to come out. She was very respectful and polite and handled my situation so well! Thank you Jessica and Choice Warranty for taking care of this claim for me. Outstanding customer service is what I got today from Jessica and CW!! Thank you!

The technician you sent out was great and very prompt and professional. He also said that the problem with the oven was not caused by a power outage. We still don't have the oven repaired or replaced. It seems that your company may be more interested in finding ways to get around paying but maybe you're just following the contract in the strictest way.

Sink was backing up from 1 side to the other. Was able to get faster service after calling back explaining I need my kitchen sink for cooking. Was able to get an earlier appointment. The plumber came out, snaked my sink and now its drainage is good. Great job. The plumber got it working right away.

Jordan was exceptional with providing me with informed, quality service. He was quick with questions and response time (Seconds). Hopefully the actual service will be met with the same timelines and quality if the time comes. Thank you Jordan for being my customer representative.

Repair was great. Tech was courteous, clean, and efficient. He was within strict adherence to covid protocols. The only glitch was he was given my home ph# in PA so I didn't get an "I'm on the way" heads up. Last claim hasn't gone so well. My furnace back in PA was fixed last fall but because you guys couldn't find a tech I had to find one and it's been difficult to get him to provide the documentation to you and hence I still have not been reimbursed.

My request for service was promptly processed and a technician was dispatched within 24 hours to address and repair the issue. Approval for the claim was quickly provided as well. Would highly recommend this service as it is very cost efficient.

JMV Air Conditioning and heating Justin the owner was extremely professional and efficient. Choice is the best company I've ever had to deal with for any home I've had. A total pleasure to so happy with this company! Will definitely recommend to everyone.

Arrived at a contract price and terms and provided my credit card. Advised your rep I had to leave due to doctor appointment for my wife. Rep was not considerate and kept offering more deal. I told him I had to go but he kept talking so I just hung up. I am considering canceling

George was on time, happened to have the needed valve on his truck & went the extra mile to ensure everything was working properly before leaving! I am already recommending Choice Home Warranty to all my friends!! George even called me to let me know when he was on his way so that I could be available when he arrived!!

Very good company. Gives me a peace of mind to know that I’m covered. The service is affordable, convenient, and claims handled fast. So far so good. I will definitely remain with you and recommend to others. You will not be dissatisfied.

The claim entry process is very easy and simple. I just called and explained problems I am facing with refrigerator, washing machine and dryer. My claim was entered within 5 minutes without any further delays and questions. Customer care associate was very helpful and polite.

Today I signed up for Home Warranty with Choice. We were customers with American Home Shield and could not have been more upset with their customer service. We are very hopeful that Choice will be much better and cover our higher end appliances and give us customer service that we deserve! Thank you Gary Price for your help setting this up for us!

I had a problem with my Condenser not cutting off. Even when no heat or air was on, it would just keep running. I put in a claim with choice and was immediately sent a confirmation and date that someone would come out and look at it. The time that had been scheduled did not work for me, so I called the company and they were very accommodating. The guy came in checked out the situation and fixed it. He had a mask on but I would suggest that company also wear something over their shoes once they enter someone's house.

My experience with you guys is so bad, not bad but horrible... It's a system that you have in place, this is how it goes;

Spoke to a representative and made a claim regarding my hot water tank that may have been leaking and was sent two technicians out. The representative sent technicians out knowing that the hot water tank wasn’t covered under warranty. I had to still pay the $45 and it took them 5 days to send someone out. I have had several incidents where techs were supposed to show up and there was never a claim sent them.!

The Tech was very good, we were very happy with him. He checked the furnace and A/C and cleaned both sprayed the unit so it would not get any mold on it. He cleaned up after himself and had all all the right tools.

Pleasant experience renewing my Choice Warranty. Was offered many options and picked the ones I wanted. They even included discounts for senior and military. Overall pretty satisfied with the result. Have been with Choice for a few years now. I have referred many of my friends who have also taken out policies with Choice.

He made certain that the furnace was working. I cannot believe that only 5 days after contract with Crow Temp, my furnace stops throwing heat, and I had to pay another $65.00. I am a widow on a fixed income.

I have already filled this form out! The job is not fully complete yet, but so far the gentleman who came to do the work was polite, extremely knowledgeable, efficient and able to do most of the repairs needed. As he need additional parts that had to be ordered, he has to return to finish. However, as I said before, he was extremely knowledgeable and efficient. I will write a full report when the job is completed.

My hot water heater went out and Choice was on the job. I absolutely love this company. They are the best there is. I could not be more pleased with the service. The customer service is outstanding and the crew they hired was very professional. If you’re thinking about getting a home warranty choice is the only choice. They are there when you need them

It has been over a week and my refrigerator is still not fixed. I called over a week ago to initiate the claim. A repairman did not arrive until three days later. I had to call Maytag for the part as of this date the part has not been received. Medication and food spoilage is overwhelming. I am losing money daily. I am extremely disappointed with this experience.

I had started a claim with CHW, and the agent I spoke with was very professional and prompt to address my needs. She got the call in the same day, which is so appreciated as I had no heat in the house for several days. The technician that was sent was on time and thorough. I have recommended CHW to several friends and colleagues, and I know it speaks for itself how pleased I am by the fact that I prepaid the warranty for three years. Thank you for the service you provide, I will refer you to all.

I have had three recent issues. A/C, Septic System, and dishwasher. The A/C took 4-5 days before someone could look at it. I got my own contractor in one day. The septic system was clogged and CHW told me they couldn't find anyone to resolve the issue. I found someone in 2 days but was not fully reimbursed for the problem. The dishwasher was determined to be too expensive to repair so CHW would replace it for a total of $256, and I could expect a payment in 3- 4 weeks. I cannot buy a dishwasher anywhere for $256. So much for the "if we can't repair we will replace." I am very dissatisfied with all three experiences.

I was happy with the final outcome. The politics between the technician and choice home was frustrating. Being my first claim I was surprised. Hopefully this won’t happen again. I felt pressured to get additional “insurance” from the technician on top of the money I pay to Choice Home.

I called to make a claim on our oven. I received a work order appointment the next day. The serviceman came out & repaired our oven the next business day. We’re very pleased with the service & the timely repair.

I called Jan 26th. The Repair will be completed, as of last correspondence, April 16th. The 2nd attempt at a Service Technician was Excellent on March 22nd; we are awaiting Parts. The 1st Technician was a No Show/No Call and taken off of Choice's List as being non dependable!!!

The gentleman came in and assessed the control unit then proceeded to the basement, cleaned the igniter. Was very pleased with taking care of the furnace. The gentleman that came was polite & explained everything. Thanks for a good experience.

We have called Choice twice both for our AC and heating system. In both cases I had to put in writing a claim because whatever is wrong you don’t cover. You are very good at responding to a call and for sending technicians but then comes the problem. If you declare that you cover AC/Heating systems what does that actually mean because so far it means you cover nothing. The technician from Direct AC Distributors was excellent and thorough. I can’t say the same for Palm Bay. My new claim and grievance was sent in yesterday and at this point and time, we are wondering if our $3,000 investment with Choice is worth it.

Technician was prompt, very professional, personable, knowledgeable, resolved our issues with the ice maker, efficient, cleaned up his work area after finishing the job. 5 Stars are not enough for this Technician. We recommend this technician highly and all your personnel should be measured by his standards.

I have been battling a range issue since October 2020, to no avail. My problem is still not repaired. The previous technicians sent did not know what they were doing--a horrible experience. The technician that came today seemed to know what he was doing and he was very professional. It appears we need a new appliance, but Choice Home Warranty does very little to satisfy the customer. I will NEVER do business with them again. I advise anyone who is looking for a home warranty company, please do not choose Choice Home Warranty. They do everything possible not to fix the issue.

Technician was very knowledgeable but CHW service was 0 because they didn’t help me for changing the unit so actually it was useless to have this kind of insurance. I am not recommending to anyone. I ask even for part of that but they didn’t accept.

I had no heat and the technician was scheduled right away, then they called and were able to come 2 days sooner. A/C Advice took care of the problem without hardly even having to interrupt my working at home. They replaced the blower motor, called it in to Choice, got an approval and were on their way with only a service charge.

My contractor was pleasant, knowledgeable and experienced! Upon arrival he promptly diagnosed the problem, called for authorization to conduct the replacement and repair. And do so very efficiently! JOB WELL DONE!! During the duration of the job my contractor and I conversed relative to current events and the pandemic.

I had made 3 appts. I paid it all three 65.00 and all three of took my money and now of them never came back. Then I need my fridge, my washer, dishwasher, I need appt. So can you can get someone over here for these on the 3Rd of April.

I have a question? Why was this not covered? I am sorry I blew my top at the manager. I've been with your company for a long time. They charged me. I would like for you to reconsider. Thanks, Jim **. They charged me 105.00. That's not much but when you are living on a fixed income that's a lot. Again I am sorry for cussing.. I am on oxygen on 7/24.

Contract and pricing was explained very well and process done quickly. Rep Amy was very cordial and professional. Entire process and pricing was explained in detail and sign-up was easy. Even had to call back and Amy returned my call within 20 minutes.

The gentleman that assisted me took the time to explain the coverage, he was knowledgeable, helpful and very pleasant. He took the time to answer clearly whatever questions I asked of him. He also explained if I had any other questions I could feel free to call back.

IQ Appliance is professional & courteous always. I will do business with them again. I will however, not do business with Choice Home Warranty service again. Not only did they not reimburse a "fair" amount for our broken microwave, we have to use the "gift card for of reimbursement" at Lowes as it is a Lowes card. NO OTHER OPTION AVAILABLE.

I had a technician from Kimko Group LLC dba Appliance Repair Team sent through Choice. He claimed to fix my burner on my gas stove. After he left I could smell gas. He returned to find a pipe broken that he had to have broken when opening the stove. I need a someone from Choice to call me regarding this matter.

Customer Service Representative very helpful and listened attentively to my concerns. During telephone call action taken immediately to address my concerns. Over the years, Choice Home Warranty continues to meet my expectations and I am a happy customer. Thank you.

Technician came at prescribed time but did not have a correct number to reach my tenant, and did not have the correct address. This was not his fault and upset my tenant tremendously. The service was then performed on the following day with any problems.

"Due to COVID", it took a couple of weeks for CHW to line up a technician for me, but once the technician contacted me, everything went like clockwork. He set up an appointment, arrived on time, and diagnosed the problem accurately and efficiently. Now I am waiting on CHW to fulfill their obligation.

Sam ** guided me through the enrollment process in a clear simple manner. Easy to understand and concise. I wanted to enroll in your service and was waiting for the month of April so that a previous service could be terminated. My daughter had enrolled in your service about 6 months previously and confirmed for me what I wanted.

EXCELLENT REPRESENTATIVE!! Very patient with me. Asked him to call me back at least 4 different times and each time was a bad time. But we were eventually able to connect and successfully purchased a 6 year contract. Again EXCELLENT REPRESENTATIVE!! WORTH HIS WEIGHT IN GOLD!! Hopefully in 6 years I will have the pleasure of speaking with Mr. ** again????

I spoke with Luke ** and he was courteous and he did everything he could to get me a good price. The call did not take long and he did all he could to give me the best product for me. I would recommend him to others.

While I am satisfied with the final repair, I was very unhappy with the process. First, my claim was denied for a flange replacement. A very common plumbing problem. Then I was referred to a Case Manager for review who didn't return my calls or e-mails. When I finally talked to her after 2 days, she was very curt. Evidently the contract that I have, is not the one that is online. So they were telling me to refer to a different section. All in all, I'm very disappointed with this warranty and I am thinking of cancelling it, even though I've had it for several years. It's just not covering repairs so why have it???

Brandon was “Outstanding” from the very start: 1. He contacted me to confirm the apt & adjusted it to meet my schedule. 2. Showed up on time & even contacted me in route to confirm he was on the way. He not only diagnosed the problem & fixed it; but researched & analyzed it, & discovered what triggered the problem in the first place. He discovered a broken water line in my attic water heater system that was spewing like a shower head; which had soaked the interior walls & floors, running down between the walls infiltrating the Master Bedroom & Bathroom circuits, which if he hadn’t tracked it down, it could have resulted in my house catching on fire. Because when he first arrived, I told him that the light switches were warm to the touch & that I had heard strange noises coming out of the switch.

L&K Repair was thorough. He updated me as to the problem. He said would be in touch with updates. He spent time thawing out and removing the ice buildup. I am waiting now for word on whether he can get the replacement part and when he can come and get my refrigerator running again.

I put in a claim regarding my water heater and the turnaround time is supposed to be between 4-24 hrs. Nobody got back to me about a technician until a day and a half later. Then the number they gave me was a non working number. We had been out of hot water for 2 days. The technician came to diagnose the issue and told me it would be another 2 days for him to fix it. It’s been almost 5 days without hot water.

I was more than pleasantly pleased with how easy it was to file a claim. I was out of town for over a week and thought I could not file the claims because I did not know the model or serial numbers. I was totally shocked to find out I did not need any of those things and I did not have to pay the service fee when I filed the claim. I pay it when the tech comes out. I am very pleased to say the least.

I am in the need of several home repair projects. And I am a new client of CHW. For the short time of being a member, CHW has provided excellent service and advice. Since I am new member, CHW has provided experienced companies who are experts in the type of service that I am in need of. Recently, provided me the service of a company that specializes in correction of kitchen problems. This company provided excellent repair services.

Reset filter light remains on after filter is replaced and reset button is depressed. Technician made first visit to diagnose problem but has not returned to replace part. I have received an update on the claim, therefore cannot review experience.

Technician very courteous. Took pictures of the damages and said he would return this coming week. He greeted very nicely when he came and ask what was the problem I was having and I showed him both problems. When he arrived he introduced himself.

Oven broke, took a month to have a repair tech assigned," then he sent report back oven not repairable, Choice reassigns job to second tech, and the standard reply every time you contact choice is, "You can find your own tech,," THAT IS YOUR JOB NOT MINE, filed complaint with BBB, State Insurance commission and filing another with State ATT GEN today. ENOUGH IS ENOUGH.

Have had a few problems over the last few years and all have been handled superbly. Have had washer and refrigerator problems. Service was excellent and outcome was handled as described in contract to be very satisfactory to our great pleasure.

I have a problem with my a/system and your case manager m Norvette ** was so unprofessional and mean. She decline my case using a 15 years old repair in the condenser to declaim the repair saying that was the razón of the compressor overheating and short to ground the compressor, I had spoke with the technician and he said he never said that was the cause of the damage. I ask miss ** to send me copy of the report and she denied. Then I have a second opinion from a different a/c company and they said that the repair was done on the condenser. It’s not the cause to create a blockage and overheating and short the compressor to ground.

The technician that arrive to solve the problem was great. He was on time and explained the issue and next step. The only issue is with how Home Choice Warranty advertises how soon a technician can get to your home. They make it seem like you can get same day service but I had to wait till the next day.

The person originally assigned never came. We talked several times but he never came. After another contact with you, we were given another person. He came and repaired our dishwasher. So, after more than a month, we have a working dishwasher. No more dishpan hands! Can't say we were pleased.

You are offering me very little money to replace my dishwasher. This is not acceptable. I pay for a warranty to replace or repair. I don't need a $2000 dishwasher but finding one for $200 is impossible. Please have someone call me from your company.

When I called to report an issue, the call taker focused on a minor, non-issue when I told her that I had a sewer back-up and the wrong technician was scheduled. I had to contact the contractor to cancel the appointment, recontact Choice to get the right contractor scheduled and then Choice apparently emailed the appointment to the contractor and didn't call them so they didn't show until I called. I still don't have the problem fixed because the first visit was only a consultation and now I wait until Choice approves what they think should be done.

Experience was fine. Professional. Haven’t heard from the company or Choice about repairs or replacement. It’s been almost 2 weeks and I haven’t heard from anyone so I’m dealing with the same problem I called for. I paid 65$ for the service but haven’t hear anything for repairs.

Quick, fast, same day service that fixed me up in no time. Was able to feel secure knowing that the garage door was repaired. This company came from 30 miles away on a rainy day to ensure that the repair could be done before I went out of town. Above and beyond care from Doors and More and I appreciated it! Thank you Choice!

Great technician. Arrived put on boot covers, reviewed our washing machine by running it a few times. Solved and fixed issue quickly. Paid right there with credit card. After the the technician was on his way. Great experience overall, highly recommend.

Great so far. The call I made was answered with little wait time. The rep. was very helpful and knowledgeable. Still waiting on a call from the person who will be fixing or replacing my dryer. Very happy so far.

I paid my policies in full and the service as far as getting technicians to service my Homes when requested has fallen below standard. I am disappointed with the services I been receiving up until March 19. Please pick up your service and provide me what I have paid for. Otherwise you will leave me no choice to go with another company and then I will request a full refund.

Extremely professional and descriptive and easy to work with. Followed directions and troubleshot the problems to first diagnosis the issues with our appliances. I will continue to use Ness Appliances for any of our appliance issues. The Choice Home Warranty made it easy and convenient to find good service.

I had been thinking about home warranty protection for a while and I decided to give Choice Home Warranty a call and I'm glad I did. I learned today that procrastination can hold one back from making the right decision! Choice Home Warranty is the way to go for anyone who wants to protect their home from the unexpected!

Compared to the Sears warranty this product covers more items. Same price. Representative was very courteous. Tried to give me the best deal. I have heard of this product from others and were very happy with it. I believe the price of appliances are not throw away anymore but a investment.

We called Choice one evening at 8:30 PM. At 9:00 AM the following morning the technician arrived at our home, checked the cause of why the disposal wasn't working, confirmed with Choice that a replacement was needed, and replaced the disposal and by 10:00 AM that morning, we had a new disposal. Excellent service from both Choice and the appliance technician which we greatly appreciated!!

The technician was prompt and quickly determined that my oven most likely had to be replaced. That was confirmed and Choice promptly issued a Lowe’s E-card towards replacement value. I’m looking now for the best deal on a new gas stove while awaiting the arrival of the E-card.

I made a claim on one day and the tech notified me of the time frame and came out the next day to resolve the issue. This is the type of service I can appreciate. I would recommend Choice Home Warranty to anyone.

It seems I spend more time trying to find out why my claims aren’t covered. My last claim was denied and I’m not really sure why. When I purchased Choice Home Warranty I was told everything in my home would be covered, only to learn you have to do an add on policy for different things in your home. I wish I had been told this from the beginning.

The heating and air tech. was very helpful and polite. Worked on the problem for over 2 hours. They were at my home the same day as the request for service, within 3 hours of request.. Pleased with the way they responded.

My washer quit working. Technician came out and spent no more than 15 mins. Told me it needed a part to be approved by Choice Home Warranty. Day later I received an email from CHW states they were replacing my appliance. The amount of money offered was not sufficient. I had to schedule a phone appointment with a case manager. Earliest appointment was six days away. That appointment did not go well. The CM could not tell me why a repair could not be made. I did not receive an answer until I called the next day and left a msg. I had to settle for the lowball reimbursement for replacement. Was told it will be two weeks before I receive a check. Not happy.

I called in to get information on service with your company and ended up purchasing 3+ years package.. Rep was very knowledgeable about what is covered and the different packages/pricing being offered by the company. He was very convincing on the quality of the service offered and I am hopeful that He was correct in his assessment.