Choice Home Warranty Reviews

Placed service call for an appliance failure. Two days later received an email indicating it was assigned to local technician. Got an appointment for next week since all technicians are busy. Waiting for technician to do appliance inspection and provide repair estimates. Expected to done much sooner but these are tough times due to covid and labor shortages.

I submitted a claim for a leaking hot water tank, they said no because I was already denied repair for the expansion tank last month. However, I had already got that fixed and paid myself and the new leak is the hot water tank itself. I have cancelled my contract and I also filing a complaint with my state's attorney general's office, office of consumer affairs. The repair was clearly documented in the repair documentation, but I guess they couldn't understand English. I have already switched to a new company. What a terrible way to treat a 100% disabled veteran.

I’m a new customer to choice warranty as in literally today, referred by my sister and I was helped by Tracy **. Very friendly, has awesome communication and great customer service. Highly recommend them even though I haven’t had to make a service call just yet! Thanks so much again. :)

Daniel was very thorough. He emailed me his information. I asked him to please not bug me to death. He did not so when I was ready I went ahead and bought my new policy and II hope it's better than the others that I've had.

Unit is ready to stop working. Had an assessment done this morning and got quotes. A/C isn’t even up to code. Would need new blower motor, condensing fan motor, evaporator coil, new heat strips, etc. t22 refrigerant per pound. I have asthma and can’t be without a/c.

Cannot reach anyone, yet funds have been drafted from my account! I have called and sent emails. Does not seem like a reliable service. If you need assistance, someone should be available to assist you. Cannot reach anyone, yet funds have been drafted from my account! I have called and sent emails. Does not seem like a reliable service. If you need assistance, someone should be available to assist you.

I so appreciate the care and consideration I have been given by Choice Home Warranty. Also for the care and respect that was given to me by the representative and supervisor that assisted me this morning. I wish everyone would take advantage of your plan.

Technician was courteous and professional. I work from home and was very busy, the technician fixed the disposal quickly with little disruption to me. He examined the disposal, explained to me what was wrong and replaced the unit all within about 15 minutes. Great job!

The claim reporting process was simple and fast. The technicians came and repaired my ice maker. They were friendly and professional. They answered all my questions and concerns. I highly recommend Choice Home Warranty and was very happy with the service company they assigned to handle my repair.

Contacted Choice Home Warranty about our dryer not drying. They set up an appointment and the process was very easy. The technician was prompt and efficient. He was professional in appearance and skillset. He had the heating element swapped out in a very short amount of time and the dryer was up and running and drying our clothes as it should. Would highly recommend.

We have had y'all for 5 years, made one claim and we had to make a claim about our ac. Not only was the customer service inconsistent they were extremely rude. I will use every platform to tell people not to use you. Y'all called and said that the info we got was wrong and y'all wanted to fix it. Have never heard back from anyone. And I have email numerous times. Worst company ever

One of my electric circuits was not working and Chris solved the problem. He will be back this week to replace the broken outlet. He and his helper arrived the day I reported it and were very curious and effective.

Everything went well, no problems; quick service and no problems with pool company or the technician that arrived at our home to fix the problem, he had the replacement with him so it was a quick fix; would use this pool company again if the need arises.

Response was quick especially since my hot water heater decided to break with no warning that something was wrong during a holiday weekend (of course it would happen then). Technician was thorough and professional. Pleased with the work that was done.

Rep answered my questions quickly. With no home inspection or a contract, I’m counting on his words as bond. I’m leaving a very bad home warranty company who comes up with every excuse in the world not to cover claims (Amazon Home Warranty). Hoping CHW will relieve my stress. Do me right please…thanks!

They came immediately, no waiting for days. Conscious about shoe covers, knowledgeable about repair and gave recommendations on temperatures for unit to work efficiently. I would refer anyone to look into using Choice Home Warranty to ensure the most cost-effective way to have repairs and system operating in their home.

Our AC broke on a Sunday and Choice had a company out on Monday and was fixed right then and there! Very impressed with the promptness the matter was handled. Everyone was very professional and caring. We are glad we chose Choice Home Warranty.

The AC guy came out, he was great. The problem was not my AC, it was the breaker for the AC. I let CHW know and they couldn't get anyone out for almost 2 weeks. I had found someone on my own because it was 100 degrees in my house and not liveable for me and my family. With that being said I was not able to get reimbursed because they didn't approve it 1st. So my family and I was suppose to miserable until I got the approval from them to get my AC fixed. I did what I had to do for my family. Because of that, I will not be getting reimbursed.

I was satisfied with the repair and the service repair company and the repairman. But you guys told me all I would have to pay upfront was $85. I had to pay $157.00 out of pocket and on top of everything I had to call 3 or 4 times wait for almost a month and half to get you guys to get someone out to my house to fix the garage door opener. I pay my monthly payments, you guys need to do a lot better or I will change to somebody else! Thank you.

The technician arrived within the scheduled timeframe. He was very courteous. I explained my problem to him and he detected the issues and fixed them in a timely manner. I definitely recommend this company to anyone that’s having electrical problems.

Water heater began leaking, draining across garage floor creating a slip hazard. Leak worsening as week progressed. Use of CHW services significantly extended repair time (about 2 weeks) which would be unacceptable had this been a catastrophic malfunction. Maybe allowing reimbursement vs. "CHW process" should repairs be of immediate need?

Michael was amazing. He is very knowledgeable and he educates as he’s working. This was our second experience with him and we feel like he’s family now. Thanks to his skills our A/C was up and running in no time.

Very pleased with the service. The tech’s worked hard even in the on and off rain. Very polite and courteous. Worked till they got the problem solved. The problem was a little tricky but they kept at it and figured it out and completed the job.

I have used multiple companies over the years for home warranty’s. Choice has set the bar. Called at 6:30PM by 11:00AM next day AC was fixed and running cold again. Was my second service call and each time has been a great experience. Way to go Choice!

Thank You Choice Home Warranty for providing quick and excellent service for my air conditioner. The tech were very polite, knowledgeable and efficient. They had it up and working within an hour and were just nice guys as well! Choice warranty made my experience five stars!! Thank You,. Lori **

The AC fan outside began screeching one evening. It sounded horrible. I got some WD40 and sprayed the fan. I waited to see if it the noise would stop. It did, then it started up again. I turned the air down so it would not run as much and called Choice. It was extremely hot out and even though it was not making any noise, it had, and that was not something it was supposed to do. I did not want to go without heat in the AZ summer.

Agent who assisted me and quoted me a price provided the best that she can provide. Customer service was able to provide the information to make a decision in purchasing the coverage. Will definitely recommend to my family and friends.

The garbage disposal wasn't working anymore. So, I made a claim to Choice Home Warranty to have it replaced and the process was great. They did it really fast.

Many times when calling for a claim I like to be assured that the problem is covered. When the technician comes for any problem tells me after checking the problem that it is not covered I get very upset not for paying $45:00 but for being told the problem is covered when I initially called. It is unfair issue and hope this is not going to happen in the coming claim **.

CHW Technician: COS e-Bros LLC - Colorado have been great so far! They actually called the day before arrival to pre-diagnose the problem so they could order the parts quicker. They have also followed up multiple times to see about earlier return visit appointments to install the parts.

I am fully satisfied. Appreciate the professionalism of the Technician and his determination to succeed. The job was tricky. But he did the needful going to home depot to look for the needed part and trying hard to make sure the new part worked. The technician was cool and unfrustrated in spite of challenges.

I made an appointment for a tech to come out and take care of removing my filter and replace it with a new one. 11-3 was the window. It’s now 4:45 pm and still no one. If this is the service that I will get I will find another company and move on. This is a joke!

I call day before yesterday to have my a c repaired. They came out today and checked it out and found the trouble. Emailed you guy. Y'all authorized then fix it so he came back out and repair it the same day. Thanks for being so prompt to have it fixed cause when I get too hot I have a hard time breathing.

I scheduled the service order for Thursday and the service tech arrived on time and completed the work order in minimal amount of time. He was fast, very nice and friendly. Would recommend this warranty company to family and friends.

Technician arrived on time. Was very curious. Took dishwasher apart. Checked heating elements. Decided needed to replace main board. Part needs to be approved by insurance and ordered. Waiting for call back. Will wait for call from Warranty company about part approval and next scheduled appointment.

It took longer than 10 days to get a provider to my house. There were other providers in my area but were not in the Choice network. It was over 90 degrees the first 4 days. There should be providers in my area to assist with things that may go wrong with my house or property.

Choice has done a better job getting me service people than the former warranty company I was with. This is a rental property and I am relieved I do not have to be there for the technicians to come and do their work. We stay on the phone with them and that is all good.

The job was accomplished quickly and professionally. I especially enjoyed the technician's politeness. I am very new to the Choice Home experience, however, my home Air Conditioner was not putting out cool air; in the process I made a request for service that was immediately responded to by the Choice company and my problem is remedy.

May 21: First hot day of the season. My AC is unresponsive. Filed claim with Choice Home Warranty. May 24: Choice assigns third party "Ken’s Heating & Cooling" for the repairs. Ken arrived and diagnosed a leak in my AC evaporator coil. He said he would have to get approval from Choice, before scheduling a second appointment for the repair. Shortly thereafter, I called Choice. Their rep said they had already spoken with Ken and that the repair was approved. I was told Ken would call to schedule the repair within 24 hrs. That call never came. May 26: Two days later, upon not hearing back from Ken, I called his office (I say “office”, my calls were always answered with the simple “hello…”). Ken informed me he was waiting on Choice to call him with an authorization, which could take several days.

Marianne was customer friendly and checked everything. She was very patient with me. She was very knowledgeable. Enjoyed talking to her. Answer all my questions. Thanked me for being a long time customer. Always got an appointed date within a timely period.

I have been with Choice Home Warranty for several years. Anytime I’ve had an issue, they are immediately on top of it and I get a call very quickly after contacting them. Their technicians that they are contracted with are always polite and helpful and efficient. I strongly recommend this service to any interested.

At this point, Choice has denied coverage on two claims, One for HVAC and One for plumbing leak. The contractors did indeed, at my additional cost, repair the problems. 5 stars for them. In my opinion a referral service like Angie's List would have been just as beneficial as Choice, at a much more affordable rate. But, the home warranty was required for a new to me, home purchase. I choose the Silver program from Choice, maybe the higher cost coverages will be considered in the future. Choice gets 2 stars

I purchased this because I bought an older home. I feel ripped off from my $600 and the $65 fee for claims. Both my claims have been denied. I need a thermostat for my failing refrigerator and they denied it. They denied replacement of a new ceiling fan. They are absolutely fraud and need to be shut down for stealing money.

I had an issue with my AC in April and it was taken care of. I scheduled my regular maintenance required by my Homeowners Assoc. And when they came they stated that they thought I had a Freon leak and it would cost $275 to repair. I told them I had a home warranty and that they would have to repair it. So the AC maintenance Co left. Choice sent another repair tech out who said there was no leak. But, I still don't have a record of a maintenance done on my AC for my Assoc.

I have been paying my monthly premiums for two years and recently had to make my first claims. I paid $85 for service call. I was in SHOCK when Choice Warranty told me my appliances needed to be REPLACED and it would be replaced "at our cost - what it would cost us to replace it, not what I can replace it (that would be retail). The contract states replacement with "similar product which may or may not reflect RETAIL". The replacement they gave me was a little over $400 THEIR COST to REPLACE my fridge/freezer and a little over $500 to replace my 24" DOUBLE WALL OVEN. Nowhere in the contract does it state that "their/our cost" would be a mere fraction of a fair replacement today. I didn't expect current retail but I did expect them to replace it, literally! Not take 30 days to mail me a written check for what they could replace my fridge & wall oven for a mere fraction for Both.

Arrived on time. Discovered problem with A/C not coming on to be a capacitor. (sp) He replaced it and it's working fine. He was able to replace it quickly and then checked to make sure it was working inside the house.

The seller agent was very polite answering all questions I had, he clearly convinced me why I should take this contract. His name is Alberto **. I have a bad experience from other home repair insurances and that is why I have chosen yours that obviously has better coverage with less monthly payment.

Responded and fixed the day I called. Excellent service. A new part has been ordered and will be installed next week. I have never had such great service from a home protection plan and I have had them all. I will highly recommend Choice Warranty to all.

I emailed Choice warranty to submit a claim on June 1st. I received an email on the morning of the 2nd informing me I had an appointment between 7:45-11:00. After canceling other appointments because this is an urgent matter I waited. No one reached out to confirm app. I decided to call company that was scheduled to come out. They informed me they rejected this job because of distance to part house but no one felt it was important enough to contact me and let me know this was canceled. Very dissatisfied with communication skills and professionalism.

Choice Warranty is a joke, my first claim, a shattered oven door, was not covered because it's not 'normal wear and tear.' I've only been with them for 2 months and paid for the year in full. I was advised I wouldn't even receive half of what I paid, if I cancel. I also referred someone to the company. Their washer couldn't be repaired and needed to be replaced. Choice offers $300 less than what it takes to replace the appliance AND it takes up to 45 days to receive the check.

My first experience filing a claim was good. It was easy to filie the claim online, the service technician responded promptly, and the issue was addressed satisfactorily. Compared to two other home warranty companies I have used for my rental properties, Choice is by far the best. There is no ambiguous language in the agreement, no stalling on appointment scheduling, and no quibbling over price. Thank you!

He did an excellent job. He analyzed what was wrong and started to fix the problem. He was very neat and concerned with water on my floor. I don’t know his name but I would recommend him. Female employee I spoke to on phone was not very good. Bad English, etc.

The Plumber was on time, professional, and friendly. He fixed the faucet quickly and showed me exactly what the issue was and how he resolved it. I appreciated the quick response because the issue required I shut the water off to my entire home.

Happy with the results and he even explained that if the problem continues again just call and the service will be put under same encounter. He explained the problem in detail and was able to get the problem taken care of in less than 2 hours.

When requesting claims the claims representative said we can't request 2 appliances with same technician on 1 visit. However, when technician arrived at my place he had 2 other Choice appliances visit with more than 1 appliance calls. Also, I have referred my neighbor and has 3 house policies with Choice and have not seen the referral discount applied to my account.

As a property management company we have many home warranties and deal with at least 3 of the companies that advertise what GREAT service they provide. BUT Choice REALLY DOES PROVIDE GREAT SERVICE! Easy to turn in a repair claim, easy to contact the vendor and the vendor they sent did a wonderful job!! VERY very happy with this warranty company!!

Technician was friendly and on time. Fixed the issue without any problem. He was also very precise and accurate about explaining the problem to me. He knew his job very well. He also made sure everything he moved was put back in its original place. Would definitely recommend him and CHW to family and friends.

Called over having no hot water and noises coming from the water heater. Due to it being a holiday they could not get anybody out here right away. The following Wednesday they had somebody out here first thing in the morning. They replaced it that afternoon with no problems. The technician was phenomenal, kind, courteous. Just couldn't have asked for a better technician. Very pleased.

I had air conditioner serviced 1 month ago. 32 days later it broke down again. Called Choice. Agent said he would try and get authorization to reopen because it was closed after initial 30 day period. He came back to the call a few minutes later with an approval. I received confirmation email. However after several days of no contact, I called back and was told it was not reopened and I would have to pay another fee to open a new case. Agent refused to listen to me or honor the agreement. Also Choice never bother to contact me to inform me that there was a change in their decision to reopen my case. Not a good way to treat your customers.

My AC units were not blowing cold air. The technician said he only received information about one of my two units. The tech checked and resolved the issue with one unit. Didn't check the other. He was friendly but the job was not completed.

He checked everything out. He came out at the date and time he was scheduled to come. He explained what was wrong and did what he had to do to take care of the problem. I would recommend him to others.

I had a ice build up. The tech Mr. ** knew exactly how to solve the problem. However there was a slight problem with the timeline I had to call to ensure that my appointment was kept. Please extend my thanks to Mr. **.

Prompt, courteous, very helpful, and knowledgeable. He knew exactly what needed repaired and fixed it in a very short time period without any delay. The only issue was waiting for 2 days without AC in 90+ degree weather. Other than that, we had no issues. They knew just what to do.

The gentleman that fixed our range was very knowledgeable, efficient and accommodating. He educated us about the type of range that we had as well as the reason to why it was broken in the first place. Fortunately for us, he was able to repair the pilot lighter same day!

I highly recommend MW Heating and Cooling. Mike helped fix both my furnace and AC and is extremely knowledgeable. I had a major issue with my furnace in the winter and I knew he would be the right person to deal with the AC issue.

My technician was great but when asked to locate the air filter, he didn't know where it was located on the model system I have. He tried to find it to no avail. I will be looking for it myself before I call the company who installed it. Other than that he was good.

I was assigned the same plumber who’d handled my previous claim a couple of years ago. I was happy about this because Harris Plumbing, a family owned and run business (dad and sons) is extremely courteous, helpful, professional, and knowledgeable. They were wonderful with the first claim and amazing with this second more serious one. Thank you Harris Plumbing and CHW for taking such good care of me.

My AC died suddenly on a Friday morning, so you can imagine my panic since it was the start of Memorial Day Weekend. Thankfully, I have Choice Home Warranty and called to start a claim. I was told it could take up to 24 hrs for a Company to accept the job and respond to me, but about 4 hrs later I got a call from a Company I had not heard of before and the Gentleman said he was on his way. I was pleasantly surprised and even more so that he was able to fix my AC without any major problems. Quintin ** with Bee Sure Cooling and Heating was the tech who did a tremendous job.

Contractor arrived ahead of time & fixed the problem without an issue. I highly recommend this gentleman. Our preset appointment was on Wednesday. As the problem was urgent I called the contractor on Tuesday and he responded later that same morning.

I did a claim report on the website but for some reason it didn't go through. I called when I hadn't heard from them and the representative checked to make sure it was not in the system and she said she would be happy to help me file the claim which she did. I got an email right away with the claim number. Thank you Choice Home Warranty.

I sent in a claim back at the beginning of April when my air conditioner went out. The tech had to get a part and I had to wait over the weekend. So I had a strenuous weekend because it was getting really hot here at that time. But in four days, the job was complete. He fixed it and he was very cordial. I've had home warranties before and it was costing me a fortune. But with Choice, I was able to pay my warranty off for the next three years and I got a really good deal on my warranty service. I'm 100% very, very happy.

You keep raising my claim amount without my knowledge. Seems like you broke the contract between us. This should be illegal. You should notify me first and let me make a decision. 2nd time doing this to me. You should be ashamed!

From the very first contact, information seemed to flow covering the majority of my questions. My emails and phone calls were addressed right away. Everything that I was told was very accurate and truthful. This was the fastest I have ever closed! I would not hesitate to use or recommend First Internet Bank!

The garage door failed to open at night on 31. I called Choice Home Warranty on 6/1 at 9A.M. & there was a technician here the same day at 4:30 pm. It was awesome to watch this young expert tackle and solve the problem. So happy I chose Choice Home Warranty! Thank you so much!!!

I was very hesitate about getting a home warranty company at first and decided to give it a shot. My first ever claim was filled within a few hours and someone was out working on my AC unit the very next day. Customer service is huge for me.

This company is really good at selling the plan, they want you to get 2-3 years all at once but the moment you signed up, they will start treating you like trash. All the phone numbers on their website are mostly scams, if you try calling them, the numbers are not in service. They force you to write a claim online and basically avoid interactions or hearing you out. I have had the water heater broken for almost a month and they still haven't been able to fix it. It seems they only hire unprofessional technicians and tell you a web of the lies week after week.

I can’t rate the experience because the electrician isn’t finished with the job. He contacted you and is waiting for a reply as to what’s next. When do you think you will get back to him. He has a schedule and so do I. Sooner I hope. I don’t have a microwave now for a week

Very easy to schedule. This is the best home warranty I have ever had. Easy to work with the agents. They replaced my washer when it could not be repaired. Very happy with the service they provided. Will recommend to others

Aside from it taking a while to get it assigned to a technician. I was very happy with Scott from Bajack Plumbing. He was professional and seemed to do a good job on both plumbing issues. For some reason Choice accidentally had Bajack come out to my residence twice. But when Scott called me yesterday to head my way, I told him it was a mistake. Choice needs to get their stuff in order. I will give them the benefit of the doubt as it was a holiday weekend. I'd rather they had sent the plumber out twice than not at all. With the state of things in the country right now, I can see how mistakes can happen

Called to possibly get a new policy for 2 properties. One: A 4-unit and was quoted several different costs. They try to talk you into a 4 or 5-year policy at lower cost and say you can cancel anytime and get a "full" refund for any unused time. I continued to let him know I just want 1 year. Then he tried to talk me into getting separate policies on each of my 4 units at a lower price - Told him NO I just want policy called the Total Plan that covers community used washer/dryer and water heater.

My pilot light went out on my water heater. About 10 pm, I was taking a later shower and the water was getting colder and colder. I checked my water heater and noticed the pilot light was out, so there was no hot water for me. I called CHW about 11 pm and I was able to get to a person after working through the not so nice automated service thing. The human on the other end set me up with a technician that came out the next day to troubleshoot my issue and now I have hot water.

His skills were very well executed. Went out of his way to address my needs. Plus to get me into the 3 year plan. Very well please. Looking forward to a good future with this company after ending my 20 years relationship with the current one.

Person I spoke today (6/1/2022) was friendly, not hard sell, listened to my concerns and questions. Gave me honest answers and helped where others did not. That made the difference in me purchasing today. The value for items covered and service fees was a great value.

Our stove and oven were having issues. We filed a claim and had a technician within our home to analyze the issue within 48 hours. One day after that, we had a cash out offer to use toward a new unit since the repair cost were too high and didn’t make sense. We were impressed!

The technician who came from Sensible Air Heating & Cooling was good however once he submitted the claim to you downhill from you. Choice Home Warranty never approves any large jobs. Only fans. Sometimes washer or maybe a dish washer. What's the use of having them when you really need them? I have not been approved for no large jobs. Hot water heater, I had to paid for it, air condition.

I appreciate the whole team in doing their job in a very timely manner and without delay. From answering the phone, making appointment and sending technician to solve the problem. Moreover appreciate the technician who called us to give us updates of the situation.

I was recommended by 3 different people to go with this company for my home warranty. Excited about starting, I was pissed when I spoke to a rude representative. I understand sales, but this guy (Nathaniel) was straight up rude & pushy. Had I not been impressed by other reviews & recommended by trusted sources, I would cancel the service.

EBL Appliances is excellent the technician has extremely professional demeanor and goes the extra mile to service the customer. I will rate my experience with this technician at 10 out of 10 and will be requesting EBL for all future repairs.

Technician arrived when they said they would, fixed the problem, and offered extra advice to help extend the life of the unit, including explanations of exactly how those steps can help. They were friendly, professional, and would recommend to others who need HVAC work.

The tech was on time and to the point. He was friendly and cleaned up the area. Follow up on resolution was prompt. We were happy with his service. I would recommend them and would be happy to have them back to the house.

Not certain I will keep home warranty coverage. Had for many years without a claim. My AC issue was not covered at all, cost me $1400. Mr Lowery from Lowery Heating & Cooling Co was a very caring and experienced mechanic who fixed the problem in one long day. Very satisfied with repair.

Overall have been pleased. Just renewed for 3rd year. Sales people were pretty pushy for this last renewal and last vendor that responded to a call didn't finish the job but reported it complete. Sometimes it takes a little too long to get an appointment, too. Hopefully, this last request will be quick since my air is out. One account rep, Debbie ** is fantastic.

Very fair company. They had my needs taken care of very quickly. My AC was being worked on 2 hours after I called Choice. I am very happy with the warranty. Thank you for such quick response. Our summer is going to be amazing with the AC fixed. Also the tech gave me a lot of information on how to take care of my AC.

Had enough respect to call when he was going to be late. Explained everything to a 73 year old woman much better than the others who didn't call. Very good service. Would highly recommend to anyone who needed ac service.

I had an issue. It was addressed Pronto. Recommend Recommend. Once you the source, put in your claim, watch how fast you get service. Price may grow but the amount you will save makes up for it again and again.

The air conditioner in my house was damaged. I filed a claim based on the promise in my contract. Your home's air conditioning is covered. 2 months ago the air conditioner was damaged and they fixed it for me but now it is damaged from the same thing and they deny my claim giving me reasons that no one could understand.

I have heard others complain about their warranty services. I have not had much of a problem with Choice and have recommended you several times. I know of three of my friends who have gotten your services after I had told them about incidents that went well with you for me.

Got an appointment within two days of calling the company number. Good start and more to come if I can get help. This past year this company helped me several times. Hoping they can do the same with AC problem. AC not working in upper floor of our home.

I have filed three claims and somebody did turn up in a reasonable amount of time.

Agent was great. Took all my info. Made me feel at ease. Wish all agents were like her. Very professional and courteous, knowledgeable and very likable. Knew what questions to ask, explained the process to me and when I would be notified when the problem would be fixed.

Richard took his time in providing the information and answering my questions. The communication between both of us was great (not like other people in your organization). He was on the ball in being able to provide details (via email), this was a great help. What Richard provided is why purchased this warranty. Please tell Richard thank you. Ken

Luis was able to handle my request and offer me the same type of coverage for a 2nd property. Wish I could've extended this one also but just giving my daughter some peace of mind in their new house. Thanks again.

Online claim request is pretty simple to start and follow the process. I'm normally able to get repairs handled quickly by one of their preferred contractors. This company has increased the maximums for claims which has helped greatly with pool issues.

Well, you're asking for a review. I filed for a service issue with my clothes dryer. I got an appointment. What happens when he shows up is the main issue. I guess I'll find out Friday to see if this program is worth it.

I started investigating companies a few weeks ago and requested that no one contact me. I would contact you when ready. OMG! As many as five calls in one day and not one single day without any calls. I've been hung up on when I ask them to take me off the lists. I do not abuse the reps, who wants to help someone who is being mean? They didn't make the rules. I thought I had phones another company and it turns out it was Choice. Before I knew it was Choice I was bullied into buying your service. I need to cancel for these reasons plus my husband went nuts. CANCEL.

Just signed up and Phil ** was very helpful in explaining everything to me. Even though never had this type of coverage before I am confident it was the right choice to get this company over others on the market.

I have a reference policy from my friend and would like to have the same, as I think the coverage and price are better than what I could find from other online quote. Hasson from CHW called back and quickly matched it for me. Both of us knew what I wanted, and so there was no unnecessary hassle.

Very disappointed. But about what I expected. Considering that my house is approximately 26 years old - my claim was denied due to a missing screw. I have two policies with Choice. I receive about twenty emails a day from Choice about signing up and renewing.

I highly recommend Choice Home Warranty. They are fast to answer and resolve a problem and you don’t have to wait 24 hours to get your problem resolved. It’s very stress free to put a claim. Keep up the good work CHW.

My service person was Muhammad. He made my decision to go with Choice so smooth...I love how he interact with the customer with laughter...great service....my friend Veronica recommended this service and I am excited to see what this company has to offer.

I am very happy with my experience. The technician was very kind and knowledgeable. Jay from Gemini was great and fixed my A/C with quick efficiency and got it working. If I ever have any more issues with my A/C or furnace I would request him again.

The plumber comes takes payment and after the payment says that it is not covered because CHW rejected the repair. He has to remove (not replace) the toilet to clean the clogged drain. CHW disapproved the claim. What do you cover CHW? I feel cheated - I have to now call another plumber, pay them again to get the job done. Having CHW is extra cost for me at no value. It is time waste. Stay away from these warranty companies like CHW. They only exist to take money and find ways to reject the job.

After seeing your ad in one of the Senior Discount advertisement, I wanted to clarify some points and call the 800 number where I was connected to a human (THANK YOU).. I was fortunate to get Jake. He presented the information in a logical way transiting from one subject to another easily. Questions were addressed equally completely. Very satisfied. Thanks. New Customer.

A Mr. Rooter consultant came out saying that our leak was a Bib issue and then y’all came back stating y’all weren’t covering the issue. When in our contract it clearly states that is covered. We filed a dispute as everything should of been covered and the guy that was assigned to our dispute never answered my husbands to calls and voicemail, my voicemail nor my email. We ended up having to pay our contractor to come fix the leak, and bib. We are now out $85 that we paid you, plus what we paid them. Very disappointed.

This company is a Rip Off, and preys on older people who actually need a reputable company to assist them in time of need. It seems like if there is a way to weasel out of paying for a claim, this company has found it. In our case, the hot water heater needed to be replaced because it was leaking. Coverage states that all components and parts of the water heaters are covered.

Blower motor went out on residential A/C, claim submitted and it was repaired in two days. Service tech was extremely professional and had the repairs completed in about 30 minutes. Cost was $85.00 for the service call versus $475.00 which was quoted by an independent contractor.

Was very pleased to choose Choice Home Warranty services today. Brandon the representative was very professional and knowledgeable in explaining the services which I will be receiving which gave me great peace of mind. I would definitely recommend this company to all of my family and friends.

Actually, I'm very dissatisfied with CHW response after I complained that the technician who repaired my dishwasher didn't put it back in place properly. CHW is now asking me to pay for the $60 fee for the technician's next visit while he should have done it after he repaired the dishwasher.

I had my HVAC summer maintenance check performed by a local firm. They claimed my AC compressor needed to be replaced at a cost of $5,000 because my system was nor working right. They said they may be able to do a $600 maintenance fix and avoid the replacement. I told them that my Choice Warranty required use of an Choice approved technician. They were very upset. The Choice approved technician looked at it found that the system was working ok and no work was required. My AC has been working great with no problems, and a scam was avoided.

Tony did a great job communicating regarding his availability and managed to fit me into his busy schedule. Once on-site, he had the problem diagnosed quickly. Choice Home Warranty has had the best technicians service my requests. Tony was no exception. He was very professional and efficient. He's the BEST!

The gentleman I spoke with was very professional and knowledgeable about the service plans. After talking to him I decided to pay for the plan for one year in advance. He stated the service fee cost and one year plan by paying full amount I would receive one free month. He was very helpful and this process did not take long to complete. He sent me a Email with all the information on my plan. I now feel protected for the next year to come. Thank you very much with your help in this matter.

What I don't appreciate is the small amount of funds to replace my microwave and the fact that I have to go Lowe's b/c you are only offering me a Lowes gift card, and not to mention I have to wait for that.. I will NEVER EVER refer anyone to use Choice.

AC went out on a Friday and I think because of that I had difficulty getting it fixed right away. This Friday was the first day in Vegas where temp went over 100 degrees. Contractor didn’t have the part. I waited Saturday, Sunday and Monday and finally it was approved and fixed on Tuesday I believe. At least it was fixed. However I was disappointed in the contractor not choice warranty.I paid out of pocket since they didn’t want to wait for payment from Choice?? They said I could get reimbursed from choice warranty. I was told I couldn’t get reimbursed so the contractor would reimburse me upon them receiving payment. I think the girl in the contractors office almost got fired. But it all worked out hopefully in the end. If I do not get reimbursed by the contractor then I am reporting them. They should not receive payment from both me and Choice Warranty.

The Choice website was easy to submit a service request, the tech was reachable, knowledgeable, responsive and efficient. Especially over a Holiday Weekend! We were also able to quickly pay on the link that was texted to us after the service call was complete. Thank you!

Technician Roger and assistant Vincent arrived within the first hour of my service window from A-Snap Plumbing Services in San Antonio, Texas. They immediately commenced to diagnose the issue of running water in my two toilets and determined it was caused by synthetic water seals which required replacement. The seals were replaced and the issue in Both toilets were resolved! The two technicians followed Covid-19 protocols by wearing face masks. Very efficient and professional. Thanks.

Technician Rechaza was very professional, quick, and showed up early. Would recommend to everyone. Communication was great. Two guys came and very professional and polite to work with. I can't say much more about them but they were great! Recommended, professional, polite, courteous.

Technician was pleasant, respectful and thorough in performing the required service. He was punctual and professional. He respected the limitations of access and provided friendly follow-up advice on keeping the system well-functioning. Suggestions on keeping the issue from recurring were helpful and his further follow-up has been assured by leaving the appropriate contact numbers.

They are awesome. Put in two claims late at night. Had appointments scheduled the next morning for within a week of my claim!! Happy to have a new garbage disposal and getting the fridge fixed as soon as the parts come in!

It took forever so I tried to do the reimbursement. No one local would accept the job and do the approval process. Once I gave up and got Choice to try and find someone again they did so relatively quickly. But the company tried for over a week to get approval for the work before coming out and doing it.

I had a contract with one of the other warranty companies for 15 years. At times I was treated fairly, but in the last few years there always was just that 'little something' that would disqualify by request or cause the reply 'not covered with your contract'. Funny, it always had been but the reply from the company was some minor changes had been made and new types of contracts now existed. As you can expect, mine after 15 years had gone from Premium to Basic without consent on my part. After several talks with Choice, the difference was obvious and a 'no-brainer'. Change had to take place, the people could not have been nicer, and I look forward to many years with them to come. Time will tell, but I already feel a peace of mind in my decision. Thanks Choice for the great transition.

The Associate I spoke with was very professional and honest and friendly. Also very speedy! He gave me a good price on the plan I wanted. I am happy & relieved now because I have a plan that I can afford. Thank you!

My garage door wouldn't let up and down. It had been out for about two weeks. The tech finished the work quickly. It was nice. Having Choice is wonderful because I don't have anybody to look at and fix my washing machine or fridge or stove or anything since my son passed.

We came home from out of town and the air conditioner was not cooling. I had it set at 75F and it was 85F in house. The lady on the phone, when I called in the claim was very nice but told me that she could not expedite and I would have to wait up to 24 hours for someone to respond, this is not acceptable. You should have emergency service in these situations.

The repair person came within the promised window. Called to make sure I was home. He Ran it through a cycle to make sure it was working. Solved my problem quickly and made sure I could operate the dishwasher correctly. Turns out I didn't need a part as I thought.

I didn't have a problem with person who serviced my air conditioner but I had a major problem with the notices you sent about the appointment that he had scheduled for this past Saturday. I received two notices that he would be here at times that were not scheduled. He did service my account last Saturday afternoon as he had originally scheduled it when he was here previously. Matt **

Prior to signing up with your company,. I was with American Home Shield for 8 years.... The service man was very nice and so was Lydia **!! However to replace the micro, the cash out was ridiculous! No offer to replace! My prior co. would have!

The washing machine control would not function. Unplugged the machine. Let it set for two hours and plugged it back in. The control panel still would not work. Called Choice and filed a claim. They called back with the name of the company and phone number that will be doing the work. The man named Wayne came out and said the circuit boards will have to be replaced in the control panel. He called back within a short time and said Choice had approved the ordering of the circuit boards and they would come to the house. They were delivered on May 28 late in the evening. Will call Wayne and let him know they are here in the morning May 31. This was a fast turn around.

I was very pleased with the whole process, I called and told them my problem, they had a Plumbing service call and a appointment was set up for the next day. Problem fixed. Bathroom and kitchen. Joey the plumber was very nice and did an excellent job.

Very friendly, knowledgeable and helpful. I would definitely recommend versus other companies that do the same coverage for homeowners. Not often do you find people that are truly wanting to help. Explaining anything that you ask a question for.

The guys came out to look at my dryer. They said it looked like the sensor was not working, and they would have to order the part. They didn’t know if the warranty company would approve it. I hope to God you all do!!

I am pleased that Choice supported me and stood behind their commitment to replace my heater. It's difficult taking cold showers. My only suggestion is that the process could have been a bit more expedient. I understand that it is difficult to approve replacement items until you have all the info requested. Now that I am aware of the process, I'm sure I will be better prepared next time. I will recommend my family and friends now!

Tech was quick to find our noise problem, did temporary repair, will get part at warehouse, reinstall switch. Michael, from Solutions explained what was happening to our AC unit, very helpful. Thank you for a job well done.

I turned in a claim on 5/26/22 for my air conditioning and no one has contacted me about the status or give an update on my claim. I am a first buyer of a home warranty and it looks like the last time!

I appreciated the 30 days to review my policy and if I decided it didn't meet my needs, I could call to cancel. Your representative was courteous, explained how the plan worked, what was covered under the warranty and was not insistent. The warranty appears to cover my needs.

Technician came in, heard the noise and quickly knew what was wrong. He inspected the dryer, everything looked new except for the wear and tear of the belt he changed quickly. However he came to fix washer as well, but did not have parts to fix. He has to come back after submitting to Choice. Presently have not heard from them in 3 days, probably have to wait on parts. I think he said seal is twisted.

After a little bit of phone tag, we were able to set up an appointment. The technicians arrived on time and quickly checked the garage door opener. They explained everything to me and went about fixing the problem. They tested it several times and when all was working as expected they had me test it several times too. I highly recommend this company!

Recently, I filed a claim and I was told in an email that I would receive notice of the name of the person who was coming, but I had no advance notice. This person just showed up at my doorstep. It was lucky my husband was home. Otherwise, no one would have been here when he came.

Locksmith was very pleasant and all about doing his job. I would highly recommend him to do any job. He said even if we got locked out of our house he would come help us. The timing was fairly quick so we didn’t have to changing our schedule.

The customer service reps are very friendly and extremely knowledgeable about product and able to help me with my issue with Hot water Tank in scheduling a service call. An email was sent to me immediately explaining the claim process.

My claim for AC repair was processed in a timely manner. I was contacted the same day by a contractor. They were out the next day and repaired my AC unit. They explained thoroughly what was wrong and what they did to repair the AC unit.