Choice Home Warranty Reviews

The technician who arrived has been at my house before. He is absolutely awesome. He’s prompt, he’s precise, and polite. He is super efficient in diagnosing the problem and making the repair. I hope he comes every time I have a need. I’m sorry I don’t recall his name but I really appreciate his work. Kim

I emailed a request for a repair of our air conditioner. It's our first claim. I received an email confirming the repairperson who will arrive tomorrow. That is exceptional service. I will explain experience after the repairman arrives and completes his assessment/or repair. Thanks Choice Home Warranty for your help.

AC tech was very good. He thought the AC compressor was making too much noise and so did his supervisor. He suggested installing a AC compressor muffler. Choice said since the AC was functioning, this is not a repair that they covered. My neighbors certainly aren't going to be happy about this choice. They complain about the noise the compressor makes. Very disappointing.

People, people are what makes the difference between failure and success. Taking time to be fully transparent with answering questions in a friendly, professional and open dialog is what Zac provided. We always hope that we don’t have to use any insurance policy however, given the coverage and the cost, I am please to select Choice Home Warranty to support me in a time of need.

I had two very noisy bathroom exhaust fans. The process to get a technician was painless; I didn't have to do a thing. The company that Choice chose was very professional. I appreciate that Choice contacted the company for me, then the company called to set up the appointment. The technician was very courteous and knowledgeable.

We are very pleased with the service we have received from Choice Home Warranty. The response was quick, and a new water heater is being installed today. Would highly recommend both the technician and Choice to others. The entire process only took 1 week, including time for parts to be ordered.

Summer Breeze had to postpone the repair by one work day. I was contacted by the warranty company. The Technician arrived within the specified arrival time the following workday. The technician was courteous and explained the repair and made short work of the job. Great Job! I would recommend Summer Breeze for Air Condition repairs.

Jordan was great - I had a lot of questions and he answered them all right away. He seemed to have a great deal of knowledge and didn't have to refer to anyone or anything else to give me the answers I was looking for.

The technician arrived in a timely manner, keeping me updated as to his arrival ETA. Very knowledgeable, and quickly resolved the issues at hand. Turned off the power and checked all the options in question.. We were very pleased with the service we received.

Alex from Hondo Plumbing was great and professional. Explained the failure and what to watch for in the future. Alex Was on time and wore a mask to protect from COVID. I would highly recommend Hondo plumbing to all my friends and family.

The CHW dispute agent for this claim lied to me when she told me that my claim was not covered. She said the repair technician told her that the damaged part was due to "abnormal wear and tear." I told her that the repair technician told me it was due to "normal wear and tear." So...someone is lying, and I say it is Ms. Cassandra **, your agent. That is indefensible behavior.

Sales person was helpful and informative. He took the time to explain all of my options and was willing to work with me on plans that are best for my situation. I look forward to enjoying the benefits of a home warranty.

I had several problem but based on my past ONE experience I was never sure that Choice will be helpful. I still took a chance But contradictory to my expectation the lady agent (not sure of her name but sound like Dario) who received my call was most helpful in solving my problems. If Choice have few more agents like that its busses will increased many fold because of satisfied clients.

Disappointed that you cannot provide a service provider in my area. I started the reimbursement process today and I truly hope this goes smoothly, especially since anyone I call doesn’t participate with your program. The provider that came a year ago to check my dryer had trouble contacting you in your required manner.

Home Warranty insurance is a Great company to work with, it's truly a peace of mind to be with this sincere company. Once we call they respond right away, they are very punctual kind and professional. I honestly refer this company to everyone because they do a wonderful job. Thanks for everything.

My original appointment was for Thursday but I could not make it and changed to Friday. They tried to cone on Thursday. No one came on Friday although I called them and told them of the mix up. Got on the schedule for Tuesday with a call on Monday morning but got called Monday at 4:23 Pm and voicemail said to confirm by 5 or my appointment would be cancelled. Didn’t get message until 5:30. Made numerous calls and finally got a hold of Victoria who confirmed they would come as scheduled. Technician showed up on time and ordered the part. Said he would send confirmation of shipping as part was being shipped directly to me but never got anything.

The technician that was sent to repair my faucet was knowledgeable and knew exactly what the problem was and repaired it in no time at all. He said that if there was any problems with the repair to call him immediately.

Shawn was the representative who contacted me. He was very informative in comparing what I had with AHS & what I could have with Choice. He was able to give me a very competitive rate, which was very much appreciated. I started with AHS (American Home Shield) in 1999...& paid $20 a service call compared to today's $75. Shawn made it easy to walk away from AHS & take on a 3.5 yr policy with Choice. Thank you for your help in making the transition smooth & moderately painless on my pocket book. :) Many Blessings, Ida.

This warranty is awesome. They answered the phone fast. I got a technician that came out and fix my a/c the same day. Great service. I appreciate the professionalism of the CSR and the technician. I will likely recommend Choice Home Warranty to all of my friends and family.

Disappointed that we were offered $667.00 as a replacement for our microwave/oven combo. Parts are not available for this model. Retail over $1900.00 to get a new one. Not looking for replacement value but feel $667.00 was a low ball value. Fine print gets you every time. I know what to look for next time in a home warranty contract.

Choice Home Warranty has quick and easy online claim service when you have an issue. Their turnaround response time is usually within a couple of hours of submitting your requests. I'm glad I chose Choice as my home warranty company.

Was having trouble with furnace vibrating the floors. Technician was able to find the problem quickly and solve the problem. He called before coming and was right on time. Highly recommend even though he appeared to be 16 even with a mask on.

Very satisfied that you kept working on finding someone to come to my house to fix my heating problems. Even though it was a long time to go without heating, you persevered until you found someone. JS Refrigeration was very timely and came at the appointed time. My heat is now working, even though there are some issues that need to be addressed and have not been authorized by Choice at this time. Thanks for working until you found someone and not giving up.

This is one of the worst experiences I had to go through. Denied my claims, in which I will appeal and find a better Home Warranty company. I thought Choice Warranty was one of the better companies out there. I left American Home Shield to come over to this. Very disappointed.

This gentleman was top notch. He let me know what he was doing and answered all my questions and concerns. I would definitely want him in my home to repair items. Unfortunately I have issues with Choice now once again. I want someone to call me.

It is great when you can leave a good review these days. With most customer support organizations being so understaffed and under paid they can't keep good people. It's refreshing to encounter a support person who knows what they're doing and cares about the customer.

Great Technician, very thoughtful and polite, professional and courteous and very knowledgeable, am unhappy with my Choice Home Warranty ultimate package, seems nothing is covered, Multiple Let Downs, but the Technician was Awesome! Seems like I do not have coverage at all! Unhappy Adam

I called and was placed on call back, no one returned my call. However I registered my complaint online on Sun. By Mon had appt with Legacy Ser Co. Brian came on Tues and all fixed. I did not have a pleasant feedback from your phone rep. I called once before and rep hung up on me. Carol W.

Service was great. Very easy dealing with Choice to set up an appointment. I would recommend choice because of their professional service and honesty. Refrigerator was making a loud noise and the technician was able to fix it rt there and then. Technician was on time and was very professional.

Larry was very friendly and respectful. He went straight into the problem and ordered the part and replaced it. He also explained to me what the problem was. All around nice to have a service call answer quickly and professional.

The associate was very friendly and willing to assist my request with urgency. I got a follow-up call a few minutes later with appointment time and technician's phone number. I'm glad to be a member of the Choice Warranty family.

Quick and seamless, timely, knowledgeable, unobtrusive.. Respecting as wore mask entire time. Clean and neat in appearance. Next day service. Only took about an hour. Only suggestion offered is to encourage the tech/vendor to add ability to take credit cards on site...

Called to file claim for leaking shower. Appointments was made and plumber respite next day by 11AM. Extremely polite with my wife. He did his invention and determined was the 2nd floor tub water spout had a small hole in the side. Was wil9ro change it out without a stock item that would not have match. Suggested I call Delta. They have lifetime warranty. So I did and they are shipping me new head, spout and cartridges for the diverted. NO COST. Also when the parts arrive they will come back and install them.

The process of filing a claim and promptly being paired with a qualified service provider was efficient and seamless. It was very comforting during this time of our washer's malfunction, to have the system work as intended. We'll done CHW.

In general Choice does a great job with getting the customer scheduled with a technician for the issue pretty quickly and becomes at the mercy with the technician and their company on the quality and quickness of work. I believe Choice should seek feedback from every experience and gauge whether to continue to utilize a particular company based on the feedback history from their customers. If this would be put in place then Choice can start to weed out the scammers and bad horrible companies to ensure their customers spend less time dealing with horrible companies and technicians.

We have used Choice Home Warranty for three years and plan to continue with this company. Yesterday, We contacted them on their web page because our gas hot water heater was not working. Three hours later our water was hot again. We even purchased this service for my sister as a house warming gift.

I really don't mean to complain but, I answered and paid for your home warranty plan to an email from you stating that the service call fee was going to be $75 and when I printed up my contract page it states the service call will be $85, what the heck, over???

I have heard many good reviews from friends about Choice Home Warranty so decided to go for this one. I compared it with other home warranty companies in terms of pricing and services offered, it is the best option I have come across. Happy with the decision made.

Robert did a great job of fixing my refrigerator. He systematically worked through the problem. I would strongly recommend him and I will certainly request him if I have to make another service call. He is also a new dad so please congratulate him on the arrival of his child!!!

Francis was great! Very informative and gave me an offer better than any other warranty company out there and so far it seems to cover more and have more available providers than my previous company, I highly recommended to friends and family looking to get a better deal or purchase a new home.

It can only go up from here, I had a question about the deductible amount. I am still waiting for someone to answer my questions. There was a promotional cost and the normal cost for new signees. I was put on hold and transferred to three different sections in the company.

Called Choice and a repairman came out in 2 days. A part was ordered and installed about 4 days later. It is working fine. Mr. ** was courteous and made it a pleasure during the whole process. I am so glad I took out a policy with them.

I have used Choice Home Warranty 2020 for and was very pleased. I am currently with Total protect and I wanted a monthly plan. The sales person wanted me to pay a one time yearly plan or a three-year plan broke up into four payments. I don’t have that kind of money right now. I need a monthly plan. There was too much pressure to buy the three-year plan. So I hung up the phone. I was very disappointed because I would like to use Choice as opposed to Total protect where I am currently.

It truly is a very program, a little slow in finding techs in my area but always come through I've been with them for 6 years now and have been very pleased. I just renewed for another three years, I am told they just got better so I am looking forward with the hope I don't have to use it.

Service I called and told them I needed somebody to come out and look at my septic tank. Well no one has came yet. They send me an email telling me that I can find someone to look at it and they reimburse me. That was unacceptable for me. Still have not heard anything from them yet I pay my bill on time each month which is $57. This is unacceptable And if you are reading this can you please help me. This doesn’t make any sense. Bad service.

Submitted a claim for a service request 12/4/20. Local service contractor responded within a week, said it needed a new motor. 4 months later still no motor. Called contractor, they said no authorization. Called CHW and they said they thought it was done. Called both multiple times. Still no repair. No follow up from CHW. Asked for a new claim, and CHW said as a “courtesy “ they wouldn’t charge me for a second call out. Such poor customer service.

The repairman repaired the cook stove and checked all other components of the stove. We were very satisfied and would use this company again. This is the first time we used our insurance and we have had the insurance for over a half a year.

Like all home warranty companies, between a ton of emails and calls and then a too-long phone conversation, they are pushy and definitely do the hard sell, but very friendly while doing it. I don't know yet if it is a good product but the buying experience was annoying. Also my account rep, Malcolm, was going to email me with details and his contact information but has not done so. That part feels a little sketchy. If I don't get a confirmation email soon, I will find a way to cancel.

Below Zero ac repair. Came to my house at the appointed time. Diagnosed the problem and had it fixed within 45 minutes. It was a capacitor. I am glad I had Choice. I saved me over 100.00 dollars. Highly recommend this service and Below Zero.

Work was done and seemingly my dishwasher is fixed. But inasmuch, with technology being very present, it would have been nice to be informed about the timing. I do not think you have to wait and not sure if the technician will show up. Only time will tell if a good job was done.

The service was excellent; however, I wasn't expecting to pay extra for to drain the water of the A/C unit. According to the technician this part is not cover. We were told all services would be covered. We are reconsidering if this warranty is worth having or if we should cancel it.

Good job. A bit too stiff. I asked him to program my cars to the repaired opener. Nope, my boss told me not to. I downloaded the page to program and in 2 minutes linked up and done. Too stiff. Kinda weird, but repaired.

Sunday the tech came by on time and checked the ice maker, needed part to repair departed. Returned Monday. Removed and rewired and replaced ice maker, no issue, needs 24 hours to see if operates correct. Tech was clean and worked well. Thank you.

Todd was very niece and knowledgeable. We did emails at first which was awesome for my schedule. Would suggest him to my family and friends. HIS manager has to sign off on my paperwork. I am waiting for that.

The items that are in need of repair are the washing machine, microwave and refrigerator. The repairman came within a few days and assessed the problem and submitted his findings to Choice Home Warranty. He informed me that they will determine whether they will repair the items or whether they will replace items.

So far we’ve had not but positive from the company itself. We have had to wait sometimes a week for a repairman to come out, and then for that said repairman to take another week or 2 to write a claim (Larry’s Appliance repair, Wichita Ks). I do wish that the repairman could repair something the same day, and not have to come back.

Bruce my agent that I spoke to was amazing and really gave me a great pitch. Super excited to work with Choice! I was very displeased with my previous warranty company and I have heard amazing things about choice warranty.

I called and very quickly I had an e-mail with a date and time the technician would be here. I was disappointed with my previous home warranted company which I cancelled to get Choice of. I was pleased to see the quick response.

I am satisfied thus far, waiting to see caliber of company and tech that's comes to repair. I like the ease of setting up an appointment online rather than calling and holding forever. And so far we have had pretty decent techs come out (not all of them.)

Seth ** was very Helpful with helping us find the right policy plan for our home and explained every detail to us and sent the information to us properly and my wife and I would like to thank him for helping a veteran and senior. God Bless

I worked with Jason who was very nice and knowledgeable and answered all my questions. I would definitely recommend this place to everyone. My experience was seamless and I believe that I made the right decision to go with Choice warranty.

The plumber came at 11am almost outside of the promise time (7-11). He is good. It did not take him that long to fix the commode. Water was not staying. He just changed the plunger. The $85 fee is getting to be too high for me. I am disabled on fix income.

I was treated very respectfully. I do wish that I could have made payments regarding the full amount of the policy. The policy fulfills most of what I needed. It would be nice if storm doors could have been added. Have a wonderful day.

Everyone that I have talk to have been very friendly and helpful. So far everyone that has come to do repairs have done the jobs very well, they are friendly, polite service techs. I would recommend Choice warranty to friends and family.

I called in with a list of questions about the Home Warranty and the coverage and costs.. The agent was very helpful.. taking his time to answer and explain all my questions and concerns. If you have any concerns.. call for help

Jarod was very accommodating and knowledgeable. What else could there really be except he is a good salesman and supervisor. I will certainly recommend him to my friends and neighbors! As I told Jarod, your company should give George Foreman a raise, as he is the one who really got me interested in your company!

Scheduling the appointment took over a week with the first appointment being cancelled. The tech that showed up was knowledgeable and did a workaround to keep my A/C on, but then the parts have to be ordered and more cost to get everything fixed. It was my understanding that the warranty covered all repairs and parts. My part was $35 co-pay. Not sure how much more I would have paid if I didn't have CHOICE, but not what I expected at all.

Scheduling of an appointment to have my electric dryer diagnosed and repaired was quick and efficient! Scheduled it on a Saturday and technician repaired it on Monday. Very pleased with the service, attention to detail and follow-up. Would definitely recommend!!

Simon, helped me with my purchase. He made sure that I received the Warranty for the best price available to me. As a widow, I really appreciated his help in making sure that I had the best coverage for the best price.

Reviewed other plans and found this to be superior. Purchased the 6 year plan for the price of 5 years with a lower deductible. Lisa was polite and knowledgeable and provided excellent customer service. Rate my experience a 5. Thanks.

Choice Warranty hardly ever locates me service contractors. They tell me I can find my own and they will reimburse me!! Really. This is not the reason for having their service to begin with. I live in a rural area in a small town. Beware if you do, work goes left unscheduled 90% of the time on what is needed repaired for us.

I have had this Warranty service since July 2020 and have used them 4x. I live in a condo since 2006 and we all know with time things break down. The times I reached out to them they have dispatched excellent technicians that provided excellent service and explained everything they were doing. I even purchased a yearly maintenance plan for my HVAC system. However, with my water heater I was informed that I could pick my own company due to at the time they were unable to find someone due to the height of the Pandemic. I did choose my own and they did not approve my claim for the replacement of my water heater due to the technician not communicating with Choice Warranty before the replacement. I was new at this at the time and it was not fully explained to me. So far this is the only issue I have had with this company. I would highly recommend this company to anyone.

Technician was great! We were quite surprised that Home Warranty does not complete the buying and installation of our microwave, that the technician said had to be replaced. From our discussions with your sales representative when we signed up for the program our understanding was that Home Warranty would make this so easy for us, concerning our home appliances. Now we have to go to a retail store and buy another microwave, and have it installed at our expense. Very disappointing, and we feel we were misled by Home Warranty. All Home Warranty provided was a payment of less than 1/3 of the value of our microwave. Again, very disappointing and not what we were led to believe by the Choice Warranty sales representative.

The tech did a great job. He was nice, professional and timely. He also followed safe distancing, and corona safety standards. He left with his expert opinion. I hope all of you tech were as professional ad he was. Thanks so much for everything.

Gary helped me enroll in Choice Home Warranty and took the time to listen to my concerns. He then did everything in his capacity to give me one of the best packages they have especially after I had a horrible experience with another home warranty company. So far, I am very pleased with the service and the application. Now I know why CHW is rated #1 for 2021. Thanks, Gary P.!

Awesome technician! Was very helpful and explained what was wrong with it. Also ordered a thermostat for the unit. Will come back to replace the thermostat. Technician had to go in the attic to check the unit. Technician showed me how to operate the present thermostat.

I was comparing top three companies in the USA for a warranty package for two homes. Choice outshined them all with with superior customer service and I was connected to a live person on the first call that was able to answer my questions and quoted me the packages on the spot. After offering me the best package for the price it was easy to choose them. I'm looking forward to see how they perform if something happens with any of the covered items in the future.

Israel did a great job, arrived on time, was very courteous and knowledgeable about what what possibly wrong with my garage door opener. He realized the problem right away and fixed it with a quickness. Very glad to work with him and will recommend your home warranty product to friends and family.

I have used other home warranty providers in the past but chose Choice Home Warranty based on the review I read from ConsumerAffairs. I have to say after several claims: garbage disposal replacement, leaking shower/outside faucet, dishwasher/garbage disposal no power - the results: Claim 1 - replaced garbage disposal ok (but they may have damaged electrical?, Claim2 = denied, claimed pre-existing which it wasn't and don't do anything outside the house, Claim 3 - denied - sent inexperienced apprentice (without a voltmeter) who couldn't fix the problem and reported that we must have altered the wiring in the circuit (really? haven't touched electrical in home in 10yrs).

The service technician was going to charge me more but I called Choice and they were able to solve the issue. I recommend reading what’s covered in the contract to help understand everything! I highly recommend using Choice for a home warranty!!! I hope others read this and have a good experience as I did!

Fast and efficient both Choice Home Warranty and the company and the technician. On time and rapid response. Called on Friday and they came to repair the leak on Monday. He identified the cause and repaired the leak right away.

The agent that called after my internet post was very cordial and answered every question without hesitation so I knew he knew what he was talking about. He looked for us and allowed us to take advantage of any discounts. The price was lower than anybody else we looked at and we compared other offers item by item and nothing came close to Choice. So the retirees, living on a limited budget, thanks you for making things easier for us in this hectic world.

Great service from my technician. He explained everything that he was doing. He also cleaned up after his work was completed. He called and arrived early. He was very experienced with my refrigerator brand and my issue. Choice Warranty also responded timely with a technician.

Excellent service, appointment was set up pretty quick. Technician got on time and was always letting me know when he would arrive. Repairs were done right away and A/C unit was up and running smoothly. First time using CHW and so far experience has been great.

Great service, troubleshoot the equipment and replaced what was not working. Did not try to upsell. Very knowledgeable. Would recommend the service. On time and communicated the appointment date and time very well. He did a great job, was on time and professional.

The technician was awesome. He was very professional, he arrived on the date and time stated, and he immediately assessed the problem. We’re currently waiting on parts for him to return to repair the ice maker. I would highly recommend this technician. He is certainly an asset to Choice Home Warranty.

Air Zone was absolutely wonderful. Their tech was very polite and knowledgeable. He quickly identified the problem with my air conditioning unit and fixed the issue. His work was clean and I will definitely recommend Air Zone, Alex and Choice Home Warranty. Thank you..

The service was quick with the customer in mind. The technician was very reliable and on time. Exceeds expectations. I would recommend this service to homeowners. Great job. Keep up the great customer service. I have recommended the service to some of my work friends. They are ready to call. So keep the good work you are doing.

My technician was on time and professional. It was my fault my water heater was not functioning properly and he educated me on my mistake in a friendly fashion. He did not make me feel like I wasted his time.

The person I spoke with was very knowledgeable and helpful. He was a bit pushy but nice. I have had home warranties with other companies and never had any issues. I have never heard of this one so hopefully I’ll have a good experience.

Just purchased a plan for 3.5 years. While the agent was able to provide discount options, but did not sound very friendly or professional. I felt like I was being lectured by a College Professor for not completing a project on time. He even questioned me if I was good with Math as that will help me understand the savings over a period of time. I will wait to see how the services look like, before I look for other options.

We used to be with AHS and many of their representatives were hard to understand and didn't listen to what type of services we needed. I searched for new him warranty and the representative listen took his time to explain what services they offered which was more than the one I had. My husband was truly happy to hear not only better service, better coverage, and better pricing per year. We saved greatly. Changing over a beautiful blessing. My Mother changed as well now my son wants to change.

I'm disappointed and upset that my claim was denied! I specifically called your office on 03/24/21 to confirm that pool filters were covered by my policy. The agent that I spoke with supposedly checked my policy and confirmed. I trusted that he knew his job! Therefore, I continued to open the claim. I then get notification that the claim was denied. His ineptitude cost me $45.00! I will not forget this experience come renewal time.

Denis initially and Azfar ** were professional, knowledgeable, pleasant and caring. The most outstanding associates I have had the pleasure to work with in all my years with CHW. Good evening and thank you.

The technician came in the frame of time scheduled and worked on the latch to my stove until he got a diagnosis of the problem. Although it will be a little bit of time to get the part I'm able to use my oven until the technician returns.

I put in a claim for the washer cause it kept changing time on the cycles. What used to take about one hour to complete is now taking about an hour and a half. The tech didn't do anything to the washer. He claims he could not make out the model no. on the machine. He suggested to call it in again and perhaps you will send another co. to look at it.

Karter was polite and answered all my questions. Just signed up and if the rest of my experience is this good I can’t be any happier. Thank you for the great service so far. I can not think of any more to say.

Because my husband wanted to sign up for your company I did. If it were up to me I would have paid the money not be harassed by another company. Choice called my phone every day, multiple times a day for a week. That was unnecessary!

The person that came to service my heating system explained what was going on with my heating system and gave me recommendations on how to keep it running properly. He was very knowledgeable about how my system operated. I can't think of anything more to say about the person that came over to service my heating unit than to recommend him to work on other jobs for you.

Have had negative experiences before but this time all went well at this point. Made call at 8am approximately. Received service appointment for 11am and finished by noon. Congenial, professional and knowledgeable service person this this time unlike previous experiences.

I had a very good experience with Loay **. He was very helpful and accommodating with my situation. Loay even looked for more ways to save me money as well as arrangement. I really like the month to month contract as well. I am looking forward to being a long life customer.

I used the service 2 times in 3 years, they've always been prompt and have delivered both times, I've been very satisfied with the service. I called on a Sunday the last time and I didn't expect them to respond right away, but they sent a serviceman over the same day, and he done the job. Thank you.

Folks, stay away from this company. They are all about selling the service and DO NOT HONOR THEIR OWN CONTRACT. I purchased their premier program, which promised REPLACEMENT OF MY APPLIANCE OR SYSTEM AND NOT SIMPLY REPAIR. I paid EXTRA for this plan as I wanted to make sure we were covered for anything that might go wrong in the home we had just purchased. Boy did they ever screw me over and they will screw you over too if you enter a contract with them. So, my first claim was on my washing machine. The tech came out right away and determined that the bearings in the machine had gone out and I would need to replace. OK, no worries, right? WRONG. The claim manager told me my machine was WORTH $550., but I had purchased the REPLACEMENT, NOT A CURRENT VALUE PROGRAM.

The person that came over was very nice and said the compressor needed to be changed. He said I would be contacted by Saturday, (he came on Thursday) to see when the compressor might be installed. Well it’s Monday and no communication.

Great person to deal with! Had it fixed in no time and C.H.W. Was great to deal with. I am impressed so far!!. Yes I would definitely recommend to anyone! The contractor did find other issues that they are ordering other parts for because it is relating to the cause.

Billy was helpful in determining root cause of the problem. Was able to get the part the next morning and returned to fix. He was very knowledgeable of the issue and made proper steps to fix in a relative short time period.

My experience with the representative on the phone was excellent. His name is Terry, he explained everything in detail. And made me feel very comfortable with my decision, which was to sign on with the company. Thank you again Terry for all your help!!

A&E was not on time for either trip. Washing machine repairman was here within the time frame promised. On both occasions parts were ordered and the return visit scheduled for four to five weeks out. Washing machine parts are here but return visit isn't until April 12th.

I called about my garage door not working and they got a technician out the next day. And it was taken care of. I am extremely happy how quick and efficiently from start to finish the process was. So far I am very happy with Choice Home Warranty. It has been definitely worth it for me.

I have a LG stove with glass surface and push-button oven system. One of the front surface cooktop stopped working and three of the push-buttons for the oven doesn’t work either. I submitted a claim with Choice Home Warranty and they promptly notified a technician and the issue has been identified. The technician is currently awaiting the parts and will reach out to me after receiving them. This was a very smooth process. Thanks, Choice Home Warranty!

Hello... I am very disappointed in the fact that I had two repairs and both were serviced by one technician on the same day and I had to literally pay for two separate fees like I had two different appointments. On top of that I needed a knob for my dishwasher that was not covered under my warranty. Highly dissatisfied!!!

Button on washer and dryer tub is loud and doesn’t dry very well. The belt on the dryer seems to be slipping. Kettering is a subservient of Dayton. The last time you sent someone from Cincinnati and they said they would return with a part but they didn’t.

Jay with Land K repair came same day and got me fixed up. He was very professional and reliable. The vendor that they sent was a good one this time. I’m had an issue with one in the past but this one was great!

Technician Slava is very professional, PPE in place, very knowledgeable. He explained in detail the issue with our heating system. We would highly recommend CHW for sending someone who is very competent in his field. The company he works with is really first class.

I only called twice about something needing to fix. Our dishwasher broke. They gave me 150 dollars to replace the dishwater. The second time they refused to cover it. I paid over 1K and it was not worth it. Now, after clearly communicating that I will not be renewing the contract with them, they started to charge me month to month fees. Scam. This is a major fraud.

You all have been assigned this ticket since November 2020 and informed me you would cover repairs. I've been waiting since and have had to go without using refrigerator the last 3 months because of the damage the leaking water was causing. Now in March you tell me that you will not cover the part because of a manufacturer problem. Meanwhile my FAMILY has gone without a refrigerator waiting on what we were told back ordered parts. Extremely disappointed and dissatisfied. The lack of empathy expressed and shown for my family has been disheartening.

Took Choice nearly 4 days to find someone to repair a ceiling fan. They wanted me to find and pay full price for the repair. The fan had to be replaced and Choice would only pay $75 for replacement. Least expensive at warehouse store was $125. Big out of pocket expense and it is 3 weeks later and no sign of any reimbursement.

I went to give my daughter a shower and noticed some water on the floor by the walk-in shower. I cleaned it up but it came back. I checked the hall closet where the hot water tank is and.... my worst nightmare... a leaking hot water tank AND it's a Sunday. I called Choice Home Warranty. The recording said that there will be an extended wait due to the COVID situation, so I left my call back number. Since I have panic attacks, I couldn't wait so I called again and on the second ring Brian picked up! Music to my ears! He was fantastic. He took my information and situation and filed a claim as we spoke! It took less than 5 minutes and I even got the email confirmation as we spoke! Now just waiting to a tech to contact me for an appointment. THANK YOU SO MUCH BRIAN FOR HAVING PATIENCE WITH ME.:) Made my day.

Made multiple claims throughout my commitment with Choice. More than not claims were denied for exclusionary reasons. One being hot water heater that failed and the reason for it covering it is they don’t cover holding tanks. Well hot water heater is a holding tank so I was very disappointed with the service and then when I called to cancel my service representative came on the phone and was very short with me and said that there are services are changing but I was never notified that they were changing. When I asked to cancel my service he abruptly hung up on me.

Choice owes me for a hot water heater you never provided after you authorized replacement. Show me that you are customer focused by having top management follow up on this situation. I have sent several memos and no one from management has followed up.

The technician called 15 minutes prior to the scheduled appointment and was prompt & respectful of our time. Choice Home Warranty offered a gift certificate from Lowe’s Store for a replacement refrigerator. We are still Waiting for actual certificate to replace the refrigerator.

This was a simple and great experience. The technician was on time and announced his coming. He obtained approval for replacing the defective garage door opener. He instructed me on the door openers operation and cleaned up the work area. This was a easy and simple replacement process. I would recommend this service to anyone.

It took almost a month to get the water heater fixed. Evidently you don’t have reliable people to tend to our needs. The first person didn’t show up and then finally came. Then it took days and many calls trying to get him to come back. He did not. Then it took days and many calls to get another plumber and he finally came. Andrew found a loose wire. (Not what the first plumber said.) Anyway our first experience was terrible.

In every aspect Choice Warranty has exceeded our expectations. From submitting a claim, time it takes to receive a technician, to resolving the issue. The process has never taken more then 48 hours. Submitting a claim online is so easy and convenient. I highly recommend and will continue to renew with Choice Home Warranty for our warranty needs!

Adam from FN Air Conditioning and Heating came over to fix a problem with my AC unit not turning on. Adam was punctual, very knowledgeable and explained exactly what the problem was after he fixed it. This was an excellent first experience for me using Choice Home Warranty. Thank you.

I think John was my technician, and he was very professional and efficient. He was on time, and fixed my problem in minimum time.. I would be glad to have him as my technician anytime I need service. Thank you.

Plumber sent pics show pipes have leaks. You did not cover the leaks. What’s the sense of having a warranty when you do not cover things that happen with pipes. Totally disappointed and frustrated. I will not be renewing this policy once it expires and will look for new provider.

Technician was friendly, engaging, knowledgeable, skillful. He immediately knew what the problem was traced the malfunction to fried motherboard. He explained what was its function and that it was no longer available or in production. He recommended getting a replacement and even offer to remove the appliance and dispose of it near a junkyard.

The plumber wasn’t coming out to replace the faucet until four days later. There should have been a better response time. Your customers care doesn’t ask if it’s quick enough for the customer. They just book it. Then when you ask for a better time they tell me to call. They don’t do that, because I’m it’s not their job. I canceled the order and replaced it myself. The money I paid for your service is a joke!!! I had a washer machine replaced and I had to pay money out of pocket $100.00 for the same machine. You say when I bought the plan it would be replaced for free. No I had to go hunt for a washer and pay for it and $40.00 for a delivery and do the hook ???? up myself. I was lied to about the service I would receive if I purchase. I will not renew the contract again!!!!

Jack was both punctual and knowledgeable. He diagnosed the problem with my AC unit immediately, and made the repairs to necessary to get me operational again. Air is cooling great now! I would definitely recommend Smith Mechanical Heating & Air!

To hopefully simplify any claims that may be needed following a routine inspection of my A/C system, I contacted CHW to use one of their approved firms rather than a popular nationwide company. The technician CHW sent out was very courteous and more thorough than any of the big chain technicians used before, and he found a problem no one else had noticed that may, or may not, have been a new issue. As hoped, he took care of reporting the failure to CHW, making that step simpler, but the claim was denied. Where we go from here, I do not know.

Courteous, knowledgeable and quick repair by Johnny. Very much appreciated his timeliness and cleanliness. Our claim was handled professionally, quickly and we were fixed in less than 24 hours from our initial call. Would recommend Choice Home Warranty to all our family and friends.

I am very happy with the service Choice provides and the time it takes them to react. I have been with Choice for over ten years if I am not mistaken and I intend to stay. I can think back and I can honestly say you have never let me down either with the scheduling or the job done..

I would highly recommend Choice Home Warranty to all of my family and friends. The technician that came to my home to fix my furnace was knowledgeable, professional and friendly. Thank you choice for contracting with reputable companies. Well done!

Would have given a higher rating, but took a week for tech to come for the repair. Was for refrigerator and did not have one for a week. Had to throw some food away that ruined. Repairman was good and quickly diagnosed the repair and made repair.

I have always had issues with you trying to get service techs. No one wants to work with you here. It always takes weeks for you to find a tech. I almost always have to pay out of pocket which I didn’t do with American Home Shield. I will be going back to them.

Tech was assigned within 24 hrs. He came evaluated the problem. Got ahold of the hot water heater company warranty company and my home warranty company the same day. Everything is scheduled to be fixed this week. The whole ordeal went better than I expected.

I opened the claim on Friday night and. The tech came in Saturday morning. He was scheduled to come between 11 and 4; however the tech came early, which I appreciate. He was thorough and fixed my issue in a timely manner. I am happy with this company.

Excellent professional service in a timely manner. I would highly recommend company to others based on my first experience. I received service right away and issue was resolved immediately. The tech was expert in completing the service and explained the issues at hand. I appreciated doing business with company. I am glad that I chose this company to do business with.

I called Home Choice Warranty regarding a concern I had with my original appointment time being rescheduled several times. The agent immediately addressed the problem, sending out a a company that was available to review my repairs. Overall, the company sent was outstanding, The guy walked me through the problem, fixed it and also cleaned as he worked. Would definitely refer Home Choice Warranty to my friends and neighbors.

I already have recommended him. Took the time to explain and show what he found. I have many techs to come look at AC, he by far was the best. If ever needed again. I wanted the same individual. He gets 2 thumbs up.

Your company responded and set up an appointment quickly. The repairman was very polite... He explained what was wrong and also explained what he was doing as he repaired my dishwasher... Thanks Choice for the excellent service... I will definitely recommend your company to others.

I found the technician to be professional and thorough. He undertook the task and completed it in a very reasonable time. I am very satisfied with the service provided by Choice Warranty and would recommend them highly to friends and Mdm of my family.

I want to take the opportunity to thank the young man that answered my call when I first called in to Choice, his name I believe was Julio **, I sincerely hope I have his name correct. He needs to be commended for taking the time to explain things to me and working with me. If you give out appreciation pins he definitely deserves one. This particular time he sent out someone for my water heater it was water heater plus the first guy was just OK. The second guy was extremely well-versed in his job. Kudos to him. I thank Choice for the latest job done for me, so far I can say well done.

Technician was excellent. Did not like that the company didn't communicate well. Was supposed to come between 7-11 am. Did not come or call. I called them. They stated will come by 1 pm. Didn't come or call. Had to call again. Finally showed around 4 pm. I had to rearrange my entire schedule.

I placed the work order and within a few hours received a tech calling me and showed up the following day. He knows his job. Very professional and friendly and replaced the damaged parts. They were awesome. I have used other people before I got Choice Warranty and this was the best one.

The service tech was great. The coverage of the pump was very bad. You did not cover much of anything. It looks as if all you cover is what I can fix myself. I had better coverage with American Home Shield.

I was very pleased with my call from Igal. He explained the program and my options to get a return on my money if you do not have a quick sale and closing. I pray we do!! But this extra warranty should help!! It is so easy to do and you offer so much for just a small premium from my buyer!

Extremely professional, polite, patient, knowledgeable. I was very surprised with her patience and directing me to the right forms to fill out. Also extremely economical and modern system. No need for AI. Human contact is best in these situations.

The technician that came was really great and thorough. The issue I have is that we our replacement doesn't cover the actual cost of the appliance and we can only buy it at 1 store, who can't get the appliance until the end of June 2021.

Kevin is a professional who knows his job well. He was punctual, efficient and very good communicator. I will recommend his company to my friends and family if they need AC repairs or maintenance. I will call him for my other property too.

Prompt response. The team that came was very professional and polite. Always a great experience with Choice Home Warranty. I was always informed about every step being taken towards fixing my appliance issues. A repair team is always dispatched within one or two days.

I have had two claims in Goldsboro NC, for both claims it took almost two weeks the first was an oven element that I took care of, the next was two leaks in a bathroom, it took you almost two weeks for you to tell me that it was not covered. You have no coverage in goldsboro nc.

First time calling Choice Home and Raff was outstanding! Now waiting on a call from a local plumber. So far, so good! If all goes well, we will extend the warranty. The service person picked up quickly and we had a claim number and email immediately.

Basically said there wasn't anything wrong but it's still not dropping ice. Got a half glass last night and today could only get a half glass. But did say he would put on repair order that it might need a part but I forgot what it was called. So going to try to get ice in a little while and if none comes out will be calling. Repairman was nice and polite. Wore a mask and gloves.

Our sink was barely draining and I entered a claim for someone to fix it. I received a response in less than 24 hours and a visit within 72! No hassle or additional "issues" found. Just straight to the problem and fixed up right away. Thank you!

Kyle from Premium Comfort Solutions was excellent. A part was required to repair our HVAC system. It was during the freezing weather in Tennessee. Kyle was knowledgeable and experienced enough to manage a temporary fix so we wouldn’t freeze to death. He went out of his way to get the part and worked around our schedule to install it. We highly recommend him. Thank you Kyle!

The gentleman that came out to check out my microwave was very efficient and friendly. He was on time and went straight to work to find out the problem with my microwave. He told me that the piece that was broken would cost as much to buy and fix as it would to buy a new one. He submits the claim and Choice contacted me by email and is going to buy a new one to replace my microwave. VERY PLEASED!

Yes, I will recommend a friend because the customer service representative who assisted me was professional, knowledgeable, and nice. She listened to my questions and concerns. In addition, she allowed me to make my own decisions without being too insistent and annoying! She even offered me a better deal that helped in saving hundreds of dollars! She definitely understood my needs as a customer! I just signed up today and I already love the company!

Was quickly assured of previous quote from one year earlier. Disappointed that American Express not accepted. Also, like things in writing, and sent through mail. Phone personnel need to go more slowly and speak more clearly - we are making expensive decisions over the phone.

The technician was great, however, was unable to fix the problem. Have to wait till Monday (2 days from now) to get it fixed as a part had to be ordered. That will make 6 days without hot water, so I'm not very happy. The plumbing co. was extremely helpful, though, that's why the 4 star rating..

Did not uphold insurance contract. Very unhappy. Will not recommend to anyone. I will not recommend. I will not recommend. I will not recommend. Not only that service tech will not recommend you to anyone and will tell about the bad service and failure to pay.

As a realtor and a customer I will never recommend Choice Home Warranty. I missed two days of work for scheduled service and they never showed. It took emails and phone calls and 4 weeks to get someone here to check my water heater. Very disappointed in the customer service and process. I will definitely recommend a home warranty company that allows you to choose your provider and schedule a service call. Lesson learned.

Technician was very prompt, courteous, and professional. He also was very thorough in making sure the dryer worked perfectly. We called beforehand to ask if we could have an earlier time which they were able to accommodate. Highly recommend.

The Repair man was prompt and professional. He was very knowledgeable and transparent. The repair man had to order the part and gave me a two day window on his return, but he returned early the very next day to install the new part. Thank you for your time and prompt repair.

Not at all happy, my unit is 41 years old and not running right so I am forced to go out of pocket to replace it. Not need for insurance at this point. Choice was a disappointment. If unit were to fail completely in mid summer it would take a long time for a tech to get to me because of my location.

Choice Home Warranty is in the process of negotiating how much they want to pay me to replace my washing machine. The first offer that they made is ridiculously low and wouldn't allow me to purchase anything close to what I have. When I spoke with the adjuster, they told me they just make an offer that they don't base it on the size or brand of the item I already have. Brand I can understand, but how can they not look at the size? I also have to wait 9 days to actually discuss this with them because that's their 1st open appointment. As of now, I'm giving the warranty a 2-star rating until I see how things turn out and based on a previous claim.

Technician was on time and well manner. Took the time to make sure that we underwater he were doing and to ask questions at any time. After work was completed the technician give a few pointers on how to keep our garbage disposal fresh.

The technician that they sent out to our home was friendly and courteous. They arrived within the time that was told to us and completed the work on the system that was broken. Would definitely recommend this company to my friends and family.

My furnace went out on Friday afternoon and I filed a claim that day. Choice Home Warranty had an appointment scheduled for me on Saturday. My service was completed quickly and I was connected with a very friendly and professional company.

She helped me understand what went wrong and explained how it was to be repaired. She arrived on time and was very pleasant. Her was professional at all times. I would like to request her again. Her name was Cindy.. I can't say enough about the service. Starting with the phone call to the visit. It was a good experience. Thank you for the customer service. You don't see or hear about that much anymore.

I left another home warranty company after being with them for over 10 years. This is my first service call with Choice and I am very impressed. Thinking I would have to wait a day or more to get a response, it took only a hour to be set up with a company. I contacted the company to get them out sooner. They sent someone the next day! Toilet leak resolved. B-N-R gave excellent service! Thank you Choice!!

Our dishwasher stopped working and it was determined that it could not be fixed and Choice Home Warranty said they would replace it. I believe that the average person would take that to mean that we would get a new dishwasher. What we will be getting is a check for a new dishwasher. HERE COMES THE PROBLEM! The check is for pennies on the dollar for the cost of a new dishwasher. We researched new models, and found the cheapest one available, which still cost more than the amount we will receive from Home Warranty.

Overall experience was good, first contractor that was assigned made up an excuse not to make the appointment that was set up, customer service then rescheduled another contractor who did show up and did a great job and replaced the bad GFI outlet in my kitchen.

Isaac was our technician, he did a great job. He was courteous, polite, respectful, did the job efficiently. If and when we need plumbing service from Sunflower, we will call and ask for Isaac again. If we know anyone else in need of a plumber, we will refer them to Sunflower Plumbing.

The tech called me prior to coming to my home and let me know the approximate time he would arrive. He came a few minutes early. He confirmed the situation. He checked the garbage disposal and the situation. After his diagnosis he was able to remove and replace the disposal.

The technician was very knowledgeable on the AC unit. I was very pleased on how he explained everything to me about my unit. I would highly recommend him to someone else who had or are having issues with their unit.

Repairman was prompt, courteous, professional. He respected us by wearing a mask into the house. Explained everything and what to expect with parts coming in and the repair coming at a later date. Great experience with Jim. Hope the one that does the repair in a couple weeks is the same.

Kurt was very helpful and answered all my questions. The only beef I have is that you don't allow a person to use their checking account to make their payments. I have never understood how a debit card will be accepted but not a checking account. The money comes from the same place. If you don't have money in your account, you don't use your debit card. Makes no sense.

The service we received was excellent, choice home warranty was right on it when we made a claim. They found a tech in our area, and tech contracted us. We set a time. They was on time and told us what was wrong. He called it in and was approved with just minutes. Choice Home Warranty took care of it from there. Only out our 65.00 service fee.

My washing machine broke. Choice had someone come the next business day, they ordered the part and had it fixed within 5 days. Knew exactly what was wrong. Very courteous and prompt. Could not ask for better service! Fantastic service!

The technician was very professional. Arrived when he was supposed to, knowledgeable. Explained to me what he was doing. Cleaned up his mess. He was very friendly and courteous. Showed me part that he worked on. When he needed step stool he asked permission first.

Choice Home Warranty: The young man stated that my rate would be locked if for lifetime @ $420/yr and Service Calls @ $65. He also said it was transferable to the buyer, if I sell my home or to a new property if I move. My policy does not state that. I would like to have that in writing, as promised.

Agent was well informed, personable and polite. You are lucky to have this young man as a part of your team. I worked 30 plus years as a marketing professional, I would have loved to have his skill sets as a part of any team I put together.

Choice get 10 stars but Sears picked up the ticket and they get 1 star. I waited all day for Sears and at last minute they cancelled. But Choice immediately called someone local and had him come to fix it. He was very good and knowledgeable. I would not do business with Sears ever again.

I just signed up with your company and the rep that called me was awesome! I actually ended up buying a plan for my son in addition to the one I bought for myself. I hope that all my future dealings are as delightful as they were with signing up.

In a rural area “Choice” has trouble finding contractors. They did give option to get own contractor in timely manner this time. The locals often aren’t into computer diagnostics & pricing. We worked it out together, but the process is challenging. I am pleased with the outcome.

Dondre ** was very helpful and responsive to my questions. I did not have a very good experience with 2/10 Home Warranty over the past five years so I'm confident with Choice Home Warranty it will be a different story.

Technician and all customer service people were very prompt, professional and courteous with good follow up afterward. Repairs were done very quickly and technician was personable. Someone I would recommend highly. This warranty repair took very little effort on my part to accomplish.

Bought a yr with first amount thrown....dude was very mad when I said no to 5yrs. Almost like he was calling me an idiot! Then next day same situation different dude! I thought I could if got a better deal for the first yr since the first time I called it was only 320.00-

3 claims - all with issues. Poor service and too many exclusions to the policy on what is covered. Contractors all have said they are one of the worst to deal with.

They were personable and friendly as well as knowledgeable. I have interacted with him twice now and he is very good at what he does. I would definitely recommend him!!! Even though he was a bit late in the time window, he called to let me know before he would arrive. Very happy with this service! Thanks!

My home A/C system stopped working. When I put in a claim to your company to have it serviced the claim was denied. After the service tech stated that my system was out of coolant, there was no second visit to my home in order perform a leak check to determine the reason for the loss. I call the company in order to resolve the issue and was passed from person to person ending in no resolution of the issue. I cancelled the policy and stopped all payment to the facility as well as sent letters to the Better Business Bureau, NJ Attorney General, Federal Trade Commission, State Department of Banking and Insurance for predatory practices.