Choice Home Warranty Reviews

As a now retired NH Realtor, I have always suggested the Choice Home Warranty for protection. Often I would purchase it for them as a housewarming gift! Now once more I am practicing what I preach and purchased a plan for us as they are "Simply The Best" in home warranties!

The plumber replaced a rubber ring in the tank and declared leak fixed. I put food color in tank of that toilet to check leak fixed and color came through into bowl which indicates leak was not fixed. Have cut water off going into toilet again as. My water bill is extremely high due to leak. I am 83 and should not have to go through this twice for same problem.

Prompt and professional. He was right on time, called out the issue, had the part, explained it to me, repaired it, thanked me, and left. The equipment is working correctly now. All I can say is thanks for being there.

I was very happy to receive Email and text that an appointment was made for washer repair. I entered my claim online and received appointment just a few hours later. I am looking forward to the same good service from the repair service. Great service.

The technician was prompt, polite, friendly and informative. He arrived on time and assessed the issue quickly, providing a description to me along the entire process. He replaced faulty outlets and problem solved an issue that was quite helpful to me. He provided an estimate for other work I want to have done in the future.

Appt was going to be 5 days out. No hot water. Called plumber and changed appt to next day. Needs part so one more week for part. Customer service for Choice very hard to get a human. Original appt would have been 2 weeks with NO hot water.

I was very pleased that Choice Home Warranty sent a very reliable, capable repairman to look at my washing machine. He is well trained and very knowledgeable in not only washing machines but refrigerators and dishwashers; also Subzero refrigerators, which was a delightful surprise to me.

Technician came on time and fixed my fridge problem on time. He will be back with new parts to fix it. The technician has good knowledge. He explained what would be the next step. Once the part comes he will call to schedule good time for someone to be at home.

After arriving early he quickly assessed the problem. Explained to me what needed done. He went to his vehicle and shortly returned with needed supplies and repaired the leak in a very timely manner. Very polite and professional. Would highly recommend to anybody needing plumbing repairs.

I got two other opinions and they did not confirm the same diagnosis as the representative that CHW sent. Therefore I felt that CHW sent someone that knows what they will pay for and what they won’t pay for; hence the result of a diagnosis that’s CHW did will not pay for a replacement hot water tank. Additionally, when I got this contract it was said that they cover certain things and they weren’t specific that it had to be a specific diagnosis in order for CHW to replace it; hence their deceptive selling practice.

I would definitely recommend Christian from HVAC Purelife. He made sure everything was running smooth. He is a dedicated hard worker. Very kind and professional. He kept in touch with me until the approval. He let me know how close he were before doing the work. Explained how the new system worked and made sure my husband & I was comfortable with the Job well done!!

Going through the Choice Home Warranty's phone service was a little tedious. I felt like it was asking repeating questions. I get that they have to make sure the information is correct. I didn't get a chance to go on to the website to try that out. I'm hoping I don't have to file a ton of claims, but next time, if I do, I'm definitely going to try online because the phone option was a little bumpy. When we put in the claim, it had been a couple of days before I heard anything. That was when I got an email saying that we could hire our own technician. So, I got my own people out and they were quick and responsive, and they got us taken care of in less than 24 hours.

CHW was quick in getting someone to say they would come out and look at the refrigerator, but they won't be here for a week and a half, and they couldn't give a time better than 8am-5pm. We'll see if they fix the problem.

I got in to Choice Home Warranty cause of some good reviews I saw online and to be honest pricing is great! So I put in my info and not even 10 seconds I got a call from this guy Francis. He was great answering my questions and had me convince since my warranty will expire next month so i signed up! Then he start trying to be pushy. His trying to give me a great deal which it is that will save me over $800 in 3 yrs! Which is sweet! But I don't know much about this warranty company and wanted to have a feel of it first before committing that long. It gets annoying and his pushy and i had enough! And cut him off! And said I will stick with the monthly plan for now and told him that he should limit his sales push off and feel the client and has to know how to stop before loosing a deal!

The person came sooner than was expected which I truly appreciate and on top of that he was fast and efficient. I really was happy to see him now my heater is back on track. Very grateful. Thanks for the service.

The sales representative on the phone was able to explain the policy very quickly and was able to answer all my questions. He was able to accommodate to my request to shorten the time committed to three and a half years to lower my out-of-pocket expense. That was greatly appreciated as I am not a rich person even though I do own a rental property.

Extremely disappointed with the entire process. Reps at CHW had little patience or knowledge of what goes on with a garage door opener. They first sent me a tech who we could not find, a CHW rep could not find him. So her best advice was to just wait until he got there. And HE NEVER SHOWED. So I wasted most of a day waiting for a tech who you couldn't contact and wouldn't answer my calls. Should have been some kind of reimbursement for me but tech more or less said to bad.. The tech that you finally did send and showed up made some adjustments to the opener. He was not at all sure that what he did will fix problem. We are on a wait and see program with him, us and the opener. You need to do better from your office.

Had a great experience with Dynamic Plumbing. Paul was excellent and thorough. I'm so glad that after making six (6) different requests for Choice Home Warranty to fix something that an issue finally actually got resolved! I never thought it would really happen! I cannot wait for our contract with Choice Home Warranty to end so I can go with a more reputable agency. Thinking about Choice Home Warranty? Read the reviews online! They're absolutely terrible! But Dynamic Plumbing was great!

I had a Lennox central a/c unit installed in February 2020, and minus a few minor issues, the system functioned properly until August 1, 2022. As a Louisiana resident, I am fully aware of the warm conditions we live under and a 4-ton central unit should be able to cool a 2250sq ft home. My claim was denied stating "abnormal operating conditions" and or a "catastrophic event" occurring, neither of which have occurred nor is there any evidence to support this conclusion. The decision to deny my claim is totally erroneous and unacceptable as there is no legal basis for this, as per the stipulations on my contract.

This is the first time having to file a claim due to my oven failure. It was determined oven would have to be replaced and I was only offered $329.00 to replace the oven. My oven is a Bosch brand a more costly than some of the other brands. But with this offer it is about a third of what it will cost to replace with the least expensive oven found. I have expressed my feeling with the person handling my claim. I will not renew my contract! They do not comply with what their policy states to repair or replace item if needed. I will not recommend Choice Home Warranty to any family, neighbors or anyone. Thanks.

My AC was out for 2 days in Florida Summer Heat. The temperature in the house was over 91 degrees so fans did not help much. Our appointment was made for 2 days after I entered my claim. My husband is elderly and on oxygen so I was hoping for next day service. And, the technician was friendly and proficient and fixed the problem quickly once he got there. He did come a few hours earlier than our appointment, and I am thankful for his service.

The technician came and was on time for when it was scheduled, he was personable and professional. I showed him the problem and he was able to fix it. It was a good thing he was thin because the work area under the sink is very small but he was able to tighten everything up without removing the sink. Job well done.

Claim managers Thomas H was very unprofessional and hung up on me while the call is still going, I had a terrible experience with him and he wouldn’t let me explain myself, he just said “Sir your claim is denied and there is nothing you could say that will change anything. Bye, your 15minutes is over”, he was very rude, loud and won’t let me talk, I called resolution department to complain about him and find a solution with my AC repair, that experience was good.

I would like to say that's for y'all have sent out technicians that are well qualified to do their job and appreciate y'all on- timeless efforts on getting someone out every time I give you all a call, and y'all prices are very reasonable for me, I've already recommended y'all to family members that have signed up with y'all.

He called ahead of the appointment date to reschedule due to a conflict. Was very friendly explained everything he thought was going on with my stove and what his plan was to resolve my issues. He diagnosed the problem and is ordering the parts. The issue is not resolved/repaired. Hopefully once the parts come in and are installed the issue will be resolved.

Garage door spring broke and could not open door manually. Called Choice Warranty and the immediately gave me a work order number. Within 15 minutes I received and email from Choice Home Warranty advising me that Michelin Garage Doors was assigned the work. Then I received notice that the technician would be out between 3 and 8pm. I received a text from the door company updating the time to 2 to 4pm. The technician arrived and resolved my problem within approximately 1 hour total. He was extremely knowledgeable. He examined the issue, told me what was involved, received approval from Choice and started working on the job and it was completed in about 45 minutes. He as a Great representative for his com[any and Choice Home Warranty. His name is Ahmad.

Choice Home Warranty is working on sending me money to replace my Washing Machine. They are the best warranty co. to do business with. When you have a problem and need appliances repaired their response time is great. I highly recommend them.

A technician came to repair my air conditioner and was very knowledgable about what he was doing. He was friendly, polite and professional. I was very pleased with his work and the courtesy that he showed me while doing his work. I would recommend this technician to anyone.

Making a claim was easy! We did it online. Within 24 hours, a technician was scheduled. The technician was on time, professional, and resolved our issue. We are very impressed how quick and easy the overall process was. Definitely happy we selected Choice Home Warranty.

I didn't even finish hitting submit online and I got a call from someone who works with this company. Received a few more calls then finally signed up just to review the actual contract to see if this company is any better than AHS. CHW is cheaper in price.

The overall experience was good but I have an issue with the customer having to call the techs to schedule after the fact that a direct time after being given a window. Also have an issue with the techs not calling back until a day after they were scheduled to be here. Because they didn’t show up or call me back I missed two days of work and still had to pay the $75 service fee. In my opinion this should’ve been on Choice or the contracting company because they never communicated on time. They never finished the job because the problem Was bigger than we thought and we’re still waiting to see when they will return to install a new toilet.

The electrician that came to my house was very polite, professional and did a great job. If I were to need an electrician again, I’d would call him. I recommend this company, a local professional in my neighborhood to all my friends.

I had two issues with A/C. I called twice to make sure there was only "one" $65 charge but two issues. I tried to do it online but it wouldn't let me set up a second issue with my A/C so I called Choice. The agent said he would have to set it up as one "65" dollar service call and assured me that is what it would be. Of course, he set it up as two and I paid the A/C two. You told me one thing but did another. Listen to the audio if you can. I made it clear I wanted one service call. You owe me $65 or credit towards my claim. To me, that is terrible customer service to not be accurate.

It was an easy and relatively quick sign up. Sales associate went through all my options, all the plans, and the coverage. He was able to meet me at my budget. and I ended up signing up for both of my homes.

Excellent in every aspect. This coming from a ex service tech. Ten in every category. No problem with giving this service an excellent rating. Only thing I would recommend would be all techs should be driving a company vehicle and wearing a company uniform.

Our central air system stopped working at 11pm Monday evening. We submitted a claim shortly after and Shawn from Cool Lent HVAC was at our home by 1pm Tuesday. He was fantastic and had the system up and running by 3pm. We highly recommend both Choice and Cool Lent HVAC. Thank you so much!

Toilet was not flushing properly..Tech change the handle and ball, however the water in the tank started running every minute or so. I called and the tech came out and tried fixing it however the tank is running even more. I reached out to the company once more and was informed he will come back out when he get the chance

Choice Home Warranty has worked as well as the other home warranty that I have had. They send out competent people for any of my repairs on the house. I only had one problem where the person who was supposed to come out and repair a toilet. He never responded. They never charged me for it, though. Everything has been covered so far.

AC not cooling properly off 10° from thermostat. I received a very quick response from my initial call and I'm grateful because it was medically necessary to stay cool.. Repairman said very professional and helpful for handicapped person. I felt safe in my own home. Thank you

Discussed with the agent that the quote was too much and he began making me offers from 6 year contracts, to 3 year contract, I told him I will think about it and call him back. Now I am looking at my account and they just charged 509.85. I did not agree to this. I will be calling to get a refund.

I called today and spoke to Latasha **and she was awesome. So knowledgeable and patient and was able to answer all my questions. She was so great I purchased two policies. One for my NJ home and one for my Florida condo.

The company called before they came and gave an accurate time of arrival. Payment of the service fee was easy. The technician was on time and professional. He submitted his diagnosis promptly to choice, so our system could be fixed as soon as possible and our claim could move forward in the system.

I just bought a house this past February. After much deliberation and research, I just signed up for the Total Plan, it was by the far the easiest thing to do. Now I can be at ease, and I looked forward to having my house covered if anything goes wrong.

The technician that can to fix my fridge was terrific. He quickly told me what the problem and explained the process he had to go through to get the part he needed. We established another day for installation. It was just a simple process.

I had to hire this technician (from Maxwell White Plumbing) as Choice Home Warranty could find me one in my network/area. That was super annoying but the technician himself was wonderful. Very courteous & quick! Maxwell White was able to get a technician to my house the very day after I submitted the request.

I was issued a technician for my claim, I googled that company & many very bad reviews. So I contacted Choice & was able to get another technician, who by the way was much better. Who came 2 days later & fixed the problem.

Representative was very helpful and listened everything that was said. I appreciate her assistance and explanation of why the claim was initially denied. Hopefully will not the same issues in the future. Glad we were able fix the denial and the work will be completed.

Very impressive Claims Specialists. Fast action with accuracy! Very and highly recommendable to any homeowners. Truly their name literally speaks for itself! Keep up the good work guys! So far with few claims I have had, all are attentively taken care of. I would say "it's a service with Excellence!"

Overall happy with company but I filed a claim to have my refrigerator repaired. Tech cam out and refrigerator worked for a day then broke again. I just placed a second trouble call for the same unit. Hopefully this time it is repaired correctly.

I am very pleased with the quick and efficient service I received today. Not only was filing a claim easy but the service from Gaddy Heating and Conditioning was exceptional. I would recommend this company to everyone I know. Thank you Choice Home Warranty.

My Air Conditioning Unit wasn't cooling. Late afternoon, my thermostat was set at 76 but indoor temp stayed at 83. Contacted Choice Home Warranty who scheduled service for the following day. Comfort Masters arrived at the scheduled time and repaired the unit. I was impressed with everyone I dealt with from Choice to Comfort Masters and feel confident my problem was resolved. I recommend both businesses.

I just wanted to thank the recent roof technician for accommodating my schedule and moving my appointment from during the week to the weekend as I really needed the work done. Although he was late on the day, he did come by and was prepared to do the job to quickly take care of the issue. Was not covered by the warranty but was reasonable for me to authorize the job for same-day solution. Much appreciated.

I keep trying to believe this warranty service is worth it but...

My husband asked for someone that could come and see where we might make changes and be more energy efficient and an electrician was sent out and he all he could do is check our breaker box. So whomever he spoke with didn’t understand. Paid 75.00 for nothing.

Airhart LTD HVAC technician was great and very knowledgeable. However, I was disappointed that Choice Home Warranty wouldn't cover the services to clean and repair the ductwork under the house. The technician estimated the work to be approx. $250. The repair work should have been covered!

Excellent service by company owner, Tim. He was able to find my problem with cookstove double oven quickly. Tim was very professional, friendly, and kindly answered my concerns. I would definitely recommend TAQ Services! Previous appliance company should have been able to do the repair also.

One of my ceiling fans had to be replaced. CW would only allow $70.00 on builder's grade fan. This would in no way replace the original. The contractor made an attempt to up the allowance but was refused. The first CW representative was very untruthful saying it was the contractor that was pricing the allowance and not CW. After speaking with another CW representative, she admitted CW made the allowance not the contractor.

Actually, my husband identified the problem - two fuses that needed to be replaced - and took care of it himself. I did appreciate the option to find our own repair person but we ended up not needed help from another person or using the CHOICE Home Warranty service.

I had an issue with a crossed circuit I just could not solve on my own. Scott was awesome and got right to problem-solving. Explained what he was doing and why as he went. He was in and out without any confusion. Super nice, too! I would happily call him again for more electrical work.

Air Gods LLC came out ASAP the following morning after the service call was made, due to extreme heat in home. Repairs were made quickly and efficiently, and the unit is running well. Appointment time was accurate, and they called to say the service tech is on his way.

Technician was great, professional, knew his job & explained everything he did to me (I am old). He called ahead and made the appointment efficiently. A pleasure to deal with this gentleman. He was quick and efficient. I would absolutely recommend this service, Feel free to call me if necessary.

The Technician, Michael **, was early, very professional, figured out what was wrong and fixed it, checked out the machine, explain everything in detail, with patience.. and said if I need further assistance to call him, thank you for sending Mr. **.

They were awesome and super nice!!! And they fixed my problem. Explained what they were doing as they went along. I could tell they were experienced and knew what they doing. I would definitely use them again. They even came earlier than scheduled when my problem got worse. They called to tell me when they were coming and were very prompt.

The service from the representative was extremely good. He was knowledgeable about the company and the services that would be provided with a purchase plan. The representative was able to complete the sign up procedure within minutes of the telephone call.

I have had heat and air problems. So the unit would go out again. This summer my AC unit went out so I have recently had to spend $4850.00 cash money for a new furnace and ac unit to be installed. Getting good contractors is a problem.

The plumbing technician that was sent to my house to fix a stoppage and plumbing back up was very professional, courteous and informative. He was thorough with diagnostics and was able to restore function and gave recommendations to Choice Home Warranty to approve further work to prevent more plumbing issues in the future. I'm still waiting to hear from Choice as to whether they have approved this work to improve function and hopefully prevent any further issues and claims for my plumbing system, but I'm hopeful that I'll hear soon that it was approved.

This company came out a day early and fixed my issue within 15 minutes. Very satisfied. The 2 men wore shoe protectors and were very polite the entire time they were here. I would recommend them to anyone or be happy to have them service my home again if needed.

My air conditioner was on the blitz. I called CHW and the technician they sent was immediately able to ascertain the issue. Since this has been one of the hottest summers on record. I was very concerned. CHW has made a decision to replace the faulty unit and I could not be more satisfied with the outcome.

The customer service center was very professional when scheduling the appointment for services. Also, the technician was always on time and the most qualified plumber technician. The overall customer service center response - time and service call time to analyze, overall Excellent repair and professional service company rating. Mr. Lloyd **.

Your review warning indicates that you are expecting a sugar-coated review. The automated claim(s) attendant could not recognize what I was saying as to what my claim subject was. I could not understand every word being spoken to me when a live person finally took the claim's call. If you use automation to take calls, make sure it is sophisticated enough to understand what the customer is saying. If a live, multi-lingual person is taking the call, the Choice representative should not have a heavy accent to the point that the customer cannot understand what the representative is saying. The above is exactly how my call went yesterday morning. I hope this will improve for future call.

Sooo happy to have met Steve and glad he chose to work take our work order and fix our air conditioning especially in the heat wave that we're in! We're super grateful Steve is professional and friendly and we will definitely be requesting him again in the future!

I needed someone to fix my toilet. You were unable to find anyone. I inquired about someone to come out and was told I could just call a plumber and pay them. Would be reimbursed. Disappointed in service, lack of communication and no human contact.

My refrigerator quit and the technician was later than the original estimated and then he had to order parts which he said would take a couple days but the earliest he could come back was in 15 days. So now here I am without a refrigerator for 15 days and Choice Home Warranty said that they could not do anything about it. So I am very disappointed to say the least.

Sometimes Choice would send a contractor that sucks. They sent a plumber who came, took the deductible, and kept promising to come back, but he never came back to fix my toilet. Then, his company called Choice and said they didn't want to come to my house because I was harassing them. But I was simply emailing or texting them, asking them when they were going to come since they had taken my money. In the end, Choice sent another contractor out who fixed the issue. Aside from that, I also filed a complaint against a contractor, asking Choice not to use them anymore. Other than that, most times, my experience with the techs Choice sent out has been pretty good. But I would like for their salespeople to be more interested in the customer. They were so eager to get the contract, yet the customer service was lacking when I’ve had to call back and get a copy of my contract.

I am very pleased with the service that I receive. He was very patient and knew what he was doing. Was on time and did a good job. I will tell other about his services. I was satisfied all he did and information.

The response time was incredible. I submitted an email Sunday night. Text for an appt on Monday. Company came out Tuesday. My leak was fixed! The company that was referred to us was knowledgeable and professional. I would recommend both your company and the plumber who came out.

Experience on Purchase of Home Warranty was good. After reading contract I noticed that freezers, a second refrigerator or sump pump are not covered. Wish I had been told this at the time of getting warranty. Also, I wish I could have spread the payment of the senior plan over a few months.

After plumber tried to fix twice he said our hot water heater needed to be replaced. Then he went off the grid and didn’t respond to Choice or to us. Finally we got another plumber as we couldn’t wait. Choice only paid for 2/3 of the bill. That was disappointing. It seems that after two try by choice's plumber and two weeks of no hot water with 2 small children in the house they could at least pay for the hot water heater. They wore us out so we had to pay $600 extra.

My experience was 5 stars…I made my claim on Friday and my dryer was fixed on Tuesday…the service tech that came to my house was very experienced and professional and friendly…from him coming in my house to him leaving was exactly 1 hour and done … I am so glad I changed my home warranty company to CHW from Cinch…

Choice Home Warranty made it very easy to setup a claim for a service call for our A/C system and explained all the options of what's covered. It was a pleasure to deal with them and I'm looking forward to dealing with them in the future. I would recommend them to my family and friends for home warranty services.

Sean was my technician and he was very pleasant and professional and took care of my situation with confidence and respect!!! I would very likely recommend Choice Home Warranty to my friends and family for any home appliance malfunction and household cares, l am very pleased.

When I make a claim the response is within a day or two and all the companies that have responded have done a great job repairing or getting authorization for replacement. The Choice follow up and the alert system keeps me informed and lets me know what to expect. No complaints on service or response time so my recommendation to those looking for a warranty program is Choice.

I cannot rate better than 1 star due to the fact I am still waiting on word of a claim that has been pending since 30 July 2022. I have not been contacted by any plumbers in reference to my water leak.

Not pleased. Put in a claim for the bathroom faucets and you are saying it's not normal wear and tear when obviously it is. Looks like you are only willing to fix problems that's convenient to your company. Had I known it was going to be such a problem I would have never chosen this policy for my home. I will be finding a new policy.

I got a quick response to my call. The people who came out did their job and explained to me what was going on. I can use the machine, but they had to order some parts and they said they would call me when the parts come in. They said about 5 days. I thought they were particularly good and friendly.

I submitted 3 claims at the same time due to having procrastinated wanting to deal with some of them... This was by far the quickest and easiest service I have dealt with! I received immediate confirmation the claims were received, kept updated, and all were scheduled for service calls within the week. Each of the service providers (for AC, Garage door, and plumbing leak) were professional, friendly, and resolved the issues. I am very well pleased with investing in Choice Home Warranty!

Roger ** was very professional & friendly. He offered me several discounted offers that were very attractive, but not something I could avail myself of at the moment. He did not pressure me at all, for which I am very grateful.

We contacted our home warranty people on July 22 when our air conditioning was no longer cooling our home. Six days later someone finally showed up to determine what the problem was. After the first attempt to repair our unit failed, they said we needed a new unit and coils. It took an additional two days for approval, and we have been waiting 5 additional days with no response and no schedule for when this new unit might be installed. They sent us an email saying we could make an appointment for a call back (first available appointment is a week from now). Meanwhile it is over 80 in our home and no end in sight. I guess they attempt to wait you out so you will just get it repaired yourself and they won't have to pay out for this claim. Extremely disappointed with this response.

My a/c stopped working in the summer. It took them 3 weeks to get "more information" from the technician. They said that they already had the diagnosis, and were awaiting price quotes from the technician. Then out of nowhere, my claim was denied because the particular issue with the a/c wasn't covered. They went from waiting on price from the technician to finding a loophole to deny my claim. When I called the customer service team to cancel my contract and ask for refund of the remaining time in the contract, the representative was very unhappy and super rude. I had recommended some of my family and friends recently, but will be asking them to find someone else. I'd recommend others do the same.

When I called the Choice Home Warranty, the representative was helpful, easy to talk with and clear about the policy and what it covered. Very positive experience. He also checked my address and found I qualified for a better offer from the company because I live in an area that is well covered with service providers.

I've only had 2 claims. The first claim was for a garage door opener which took a week to get fixed. Even though it was winter and I had to get out and do it manually I did not complain. The second claim is ongoing as we speak. My refrigerator freezer and ice maker are not working and this is now day 3 with nothing done. Needless to say I now have food loss. Your company sent me an email about calling someone, paying for it and then waiting up to 30 days for reimbursement. This is not why I took out this insurance. It was to ease the burden.

As usual CHW, had a technician out to our home to review our refrigerator issue. The technician came out and tested everything and found the compressor had frozen solid and could not be repaired. Choice at that time made the decision to provide an amount to be used for replacement. The amount they provided was based on the unit's age model and the depreciation over time. Our unit was over 20 years old and they gave us a reasonable settlement. We needed to get a refrigerator as quickly as possible so we went out and purchased one. Since we did not speak to the choice representative for a couple of days their normal procedure would have been to give us a Lowe's gift card towards the purchase but they again made a reasonable settlement. We are continually pleased with the service that we get and highly recommend them! See the photos of the old unit and the new unit.

Tech was very kind and friendly in explaining everything during the time of finding the problem. Same when he returned to install the new part. You are very fortunate to have good employees in our difficult times. Thanks for your help!

I Highly recommend the R.T Team company! They were on time, they were courteous, They are knowledgeable and they were highly professional. The problem with the unit was fixed and unit tested to ensure all was operational. I am completely satisfied with the repair performed!

My garage door was repaired in under 15 minutes. Great service and I was very pleased. The repairman was knowledgeable and on time. I recommend Choice Home Warranty to anyone looking to protect their home from unexpected repairs that may arise.

I recently obtained Choice Warranty for a rental I own. I had to wait almost a week for repairman to arrive and diagnose. Choice is replacing the microwave with a gift card of $191 from Lowes. That's all great but takes 30 DAYS to receive gift card which puts my renter out a month. I think the 30 days is ridiculous and Choice response time could improve greatly. Otherwise a good/fair experience.

Rob ** was excellent. He called ahead to confirm his appointment and arrived on time. He was very courteous, professional and knowledgeable. The problem was diagnosed, a written proposal with estimate provided and needed work is being scheduled. I will continue using Rob and recommend him to others.

Jordan came out the same day and had my air conditioning up and running very quickly. He had the part on his truck and I was back in business. I would highly recommend his company. He was professional and very helpful.

My air unit went out...I put in a claim and within 3 days the technician came out...He was extremely knowledgeable and helpful...and he went above and beyond to make sure it was working and I had all my questions answered.

Prompted and professional, friendly. The Technician have ordered a part to correct the malfunction of my Frigidaire Dishwasher; I was informed that when the part arrives, He would call me to setup an appointment as to the best date for installation of the part.

The gentleman I spoke to was very knowledgeable and knew what he was talking about. He was very straightforward and honest. He did push a bit for additional savings for longer terms of service, but hey, if this was my permanent home I would have bought in. Excellent service. 10/10 would recommend to others!

The techs have taken care of everything in a timely manner and everything was fixed. I had an air conditioner and a pool repaired, so my Choice Home warranty was well worth the cost.

I called several times to start a claim and either got disconnected or had to hold for a long time. I also tried to enter it online, and had difficulty doing so. I finally gave up and held for an agent.

The agent I talk was polite and knew the product very well. I always like dealing with a person that knows what he is talking about. I hope Choice Home Warranty lives up to everything he and I discussed. You are Lucky to have a man like him working for you.

The technician that came to our home was very good and professional and could have our air conditioning working in just a couple of days however, Choice Home Warranty denied the claim. It is 90 in my home and they don't seem to care. I have requested a dispute to this denial but they can't even talk to me for 8 days!!!! Horrible, the worst Warranty Company in the history of Warranty companies.

Was a really good experience. My first time using my warranty so I didn't know what to expect. My policy is due next year so I'm glad everything was so simple. I felt comfortable with my technician as I live alone and he answered all of my questions. Thank You Home Choice Warranty.

Everything went well with the sign up of home warranty service, would Recommend highly..I’m done with the summit. Hope I can recommend this home warranty outstanding and overwhelming and out of the world services to all my famous family and beloved friends throughout this great country of the United States of America and North America.

I just signed up with Choice Home Warranty. Mayer was extremely helpful with information which I appreciated. I have not received the documents yet so, I can't speak to those but, what Mayer told me of what Choice covers, it's hard not to pull the trigger on this home warranty. Seemed like a win, win to me. As of right now...I feel confident with my decision that Choice will be different from others I have used. Mayer went above and beyond and, was super knowledgeable with the info - which is what you need to make a decision. I would give him 10 stars if I could!!!

The tech that came out was great. However the communication was lacking. We put in a request on a Tuesday and they were not available until Saturday. When I tried to call to confirm I got no call back. The only communication I received was a text the day of - not great for timing of plan. The service was good but the communication was lacking.

The plumber came totally prepared including having a replacement with him. Took less than an hour. He was very polite. I Would recommend this plumber. He was on time. Scheduled promptly. In addition, he cleaned area when complete. He did an excellent job.

The appointment process was complete within 12 hours. The tech was on time within his window and called ahead when he was on his way. Now we wait on parts. I expect that the tech company will call and arrange a return visit when the parts arrive.

I called as a new customer and never had home warranty before. Michael was very helpful in explaining all the coverages and how home warranty works. He was very professional. I believe I got a fair price for the coverages that I had selected.

Having to go over a week to get someone to come out for the repairs. My disappointment was that no one called or e-mailed to say that the appointment had been cancelled so I was waiting but when the repairmen finally came I was highly satisfied with their services.

Every repair I have called in to you has taken 2 to 3 weeks to get a person to come and inspect the problem. Then it takes another 2 to 3 weeks to have the problem repaired. So far the refrigerator at ** Chattington Ct., the sink and ice maker at **, San Antonio, TX has never been repaired. When my contract runs out for these two homes I am going with a different com. The only thing that was repaired was the air conditioner at ** after I contacted someone on my own. All that was wrong was a very dirty coil.

The plumber was extremely helpful in showing me how things worked. They let me know approximate time of arrival within 30 minutes. Answered my questions thoroughly. He was very respectful and virtuous. Let me know the charges before any work began.

The gentleman that did the repair was great. The issue of getting a repairman on site was extremely difficult. Access to Choice Home Warranty is not customer friendly. A phone call can go a long way to bettering your customer service. I even requested a phone call through your internet service, but that did not happen.

We have just signed up with Choice, so we have no experience to date with service calls. However, the research we did and the time spent with Jake on the phone was positive enough to try the company out and see if the service matches the advertised claims.

You paid me half of what it cost me to replace my washer. I talked to your manager and she said she could not increase the amount and I could take what was offered to me or not take anything at all- that was my choice! This process has me livid. I am going to the Better Business Bureau! This is ridiculous.

First person put me on hold. When they came back, disconnected call. Never attempted to call me back. Second rep was awesome. Notes from first rep said he gave me information and then I hung up. This is NOT accurate.

Joanna was my service tech for broken ignition switches in my Samsung oven. She communicated by phone before her scheduled visit & wore a mask inside for my comfort. She was professional and communicated with me every step of the way. Parts were ordered & a second appointment was scheduled to install the parts. ChoiceHW responded quickly to her communication this time.

Called about pool pump that went out. They had someone out within a couple days to get it working. The pool company who serviced the pump were very knowledgeable and had a new pump up in running very quickly. I would recommend Home Choice Warranty.

The technician was great! He came the same day I submitted my claim with choice home warranty, fixed the problem within 15 minutes and had our air conditioning unit up and running quickly. Highly recommend this company to other people!

Great job. Well done. The door is like new. New motor and chain. I had new springs installed and new remote control is very easy to use. The repair technician was very thorough and explained the details to me. I am very impressive with his knowledge and explanation. Very happy with his work. Will pass on the good job.

I was at work and had to get through the conversation quickly. Eli was quick and to the point and was still able to answer all of my questions and was even able to work through some payment issues on my end. He was thoughtful and sympathetic to my concerns. No questions marks or regrets at the end. Thanks!

We renewed for another 6 years with Choice, and will have peace of mind that no major repairs will eat into our savings. Appreciate the helpful representative who informed us of upgraded benefits and a free year. We would definitely recommend Choice to others.

Sprinkler system leaking near 6000 valve. Water spewing out from where valve cap connects to valve main body. Valve is black and located on right side of house. System is a six-zone system. System is used daily to maintain the lawn.

My recent interaction with CHOICE customer service was disappointing. The reps were pleasant enough, but for the claim for my AC one of the reps was adamant that there was no supervisor I could speak with about my dissatisfaction with the company that came out to assess the issue with my AC. The company that came out was disorganized and got my address mixed up with another person’s. He told the CHOICE rep that nothing was wrong with my AC while we sat in our hot home with no AC. The CHOICE rep took his word over mine, so I had to request another company come out and pay another $60 service fee.

Quick service. Technician is clean, friendly, and efficient. Have used them several times in the past and problem was solved. Money paid for this warranty service is well spent and I feel comfortable that my appliances will be working well.

The techs were just fine. The problem was that the response time for our service request took way too long...8 days. Communication between the service company and me was lacking, keeping me guessing as to what was going on. When they finally arrived, they were thorough and professional, taking care of our immediate need.

I reported a leaking kitchen faucet on Friday and Monday morning a Plumbtegrity plumber, Dustin, came over and assessed that the faucet could not be fixed. He left to obtain a new faucet, returned shortly and installed. Dustin was very personable, efficient, and tidy with his work and clean up.

The times I have used the service I've had great experiences with them. The response time was very quick and the person they send to work on equipment was very polite and professional. I would recommend them on the service people alone. They know what they are doing and will help make the process as simple and efficient as possible.

Your offer of a Lowe's Gift Card to purchase another dryer is a poor one. I can't get the equivalent dryer at Lowe's based on the system's features and capacity for $458. You are at least $100 less than the replacement value at Lowe's. I can get much better pricing and product choices at other retailers. Your offer is a minimum offer at best.

I was very pleased with First Solutions. Although he did not arrive within the window of 11 - 3 pm nor did I receive a call from the technician or choice warranty to tell me he won’t be arriving until after 4 pm. I have been experiencing an ongoing issues with lack of communication from Choice on schedule changes. I was very displeased with the first technician sent out for the air conditioning problem.

Most of the coverages are pro-rated or not in the covered items under warranty and you don't really get any benefit out of it. Forget about replacing the broken item. If you're lucky you get a very good technician otherwise the tech guy simple reports not repairable.

Choice rescheduled my initial appointment three times, each time after the tech didn't show up during the appointed time slot. When someone did show up, the technician for the visit was great! He figure out the issue and had some solutions. My frustration is that it's been over a week since that visit and I haven't heard anything from Choice on when he is coming back to fix the actual issue. So I still don't have AC and I don't have a way to follow up on the issue without just creating a new ticket.

Prompt service is the main thing for me. I've never had to wait more than 2 days for service. Service providers always helpful with suggestion to help me maintain my equipment. Would recommend them. I changed to another provider but ended up coming back Choice for best price and service.

Fastest response yet. Total satisfaction. Technician showed up three days ahead of schedule. Mutually agreed to decision. As long as you're willing to wait approximately 30 days for reimbursement. Policy has paid for itself. Highly recommend multiple years plan upfront

CHW never paid for my last claim. I had to make several requests on this current claim till they put a special dispatcher to find a repair company. Took 2+ weeks to get it repaired. CHW needs to expand on their approved service companies. The technician that came was AWESOME!!

Technician showed up and inspected the refrigerator and told me what was wrong. He called in his findings to his supervisor and the problem was approved to be fixed. He was very knowledgeable and a nice person. A good experience overall. Thank you.

Choice warranty was the best decision I have ever made, every claim I have ever submitted have been resolve within 24 hours or less. The technicians sent to my home are professional and efficient. They arrive on a timely manner and fix the problems seamlessly.

I am very pleased with Choice Home Warranty. Their response time has been great the few times I had to use them. This has been one of the best investments I’ve done. I would definitely recommend them to my friends and family.

I only signed up with Choice today, and it was a good experience. My salesperson, Manny, was confident in answering any question and he was very courteous. I had been with AHS for many years, however, their rates have increased a lot through the years, and especially now. The switch to Choice will give me more coverage for fewer dollars. I'm expecting the claim process to be easy also.

My AC was not operating correctly so I set up a claim on line. The response was prompt and a service representative arrived to evaluate the AC unit. It was determined that it needed replacement. An adjustor sent me an Email to contact her, which I did. She explained the process to me. The service representative called me to inform me of the estimated installation. The installation day arrived. The service representative arrived on time, as did the new unit and crane to install it. Everyone worked in a professional manner. The work was completed. The crew cleaned all litter and debris from the area and disposed of it. Before leaving, he explained the work completed before giving me an invoice. I was very pleased with the company that serviced me (STELLA LLC).

After speaking with my contact rep, I felt confident in choosing this service company. I like to research any purchase that I make. and after doing my due diligence on this topic, this company became the forerunner. Then after speaking with Shemar, that sealed the deal. He was professional, had a good sense of humor and quick to respond to my Q's. When unsure, he asked his supervisor which I appreciated. Then, he got me a good deal. I look forward to working with Choice Home Warranty.

Waiting period takes longer than expected. I have been without my Washing Machine for 2 weeks now. The process should be much faster than what it is taking for me to get my washing machine fixed. Better commuication with me in regards to the process with the repairs.

Old fashion car salesmen approach. He talked himself out of a guaranteed sale. I told the agent what I could afford at the time & he continued to try to push additional plan levels, concepts and features in which was not affordable for me at this time.

The plumber that came to my house was great! He fixed my problem & answered my questions. This was about the only time I've been happy with Choice. I will not renew my contract with your company. You don't end up paying for anything! I've had to attempt to use my warranty through you numerous times & the majority, you didn't cover anything! My hot water tank went out due to age, you didn't cover that, I was told you don't cover water storage tanks but yet my coverage says a hot water tank is covered! What do you think a hot water tank is??? My dishwasher went out... You gave me a check for $250... You can't even touch a dishwasher for less than $500... These incidents are some of the reasons I won't renew or recommend your company to anyone!

Tim was very professional and knowledgeable in explaining the Choice Warranty program to me. He was accommodating in helping us to afford the program which has made this a dream come true in getting the coverage we wanted for many years. Thank you!

The claims process was easy and the techs came out pretty fast. They were very nice and they did everything in there. I've had no problem with Choice at all.

After reviewing the contract with Choice Warranty, I noticed that the deductible was incorrect. I contacted the person I spoke with at Choice. He assured me that he would correct the problem and a new contract would be in hand by the following morning. The survey came first so presently I'm only giving four stars if everything follows through like it should tomorrow morning. I would be more than happy to readjust this assessment and go to five stars because I am very satisfied with everything else.