Choice Home Warranty Reviews

Pleasant, caring and understanding, worked on a plan that I was comfortable with, answered my questions, I hope this will be my new home warranty service for years to come.... I wish the copay was 50.00, but read great reviews on this company, so I'm hoping for great service.

The professionals sent to my home arrived on time. While showing care and respect for my home, made a thorough search for my issue. Making a claim was as easy as logging into my account and selecting the system I needed help with.

My customer support listened to my needs and understood that an error had been made in offering me buyout for my refrigerator. My only concern is that it may take up to 33 days to receive Lowe's credit and a family cannot live that long out of coolers.

I think the technician was good and would rate him high but the whole process I would rate poorly. Everything started off fine then the AC company no showed us Thursday, Friday and Saturday. After making a couple of calls the technician finally showed up late on Saturday. At this point the AC had been out almost a week. Then the warranty did not cover the AC System only part of the system. Finally got the parts ordered and they could not come out until the following Friday after us waiting all day for him to show up and their office phone stated they were closed from 1pm on. Finally he called around 7pm and completed the work.

Service man came out checked out the problem and went to to his truck to check for part, didn't have it, had to order it. Came in, told me when it might come and set up a time to repair it. Very quick and polite.

We received a return call within 24 hours of the initial report. We also had a plumber come out to the house within 48 hours of reporting our problem. We had approval for our submitted claim from the plumber who came out to the house. We have an appointment to have the problem fixed on Friday. Loved the fast and professional customer service.

Very friendly. Introduced himself and immediately went to work. Found the problem within a few minutes. A part needed to be ordered and he would contact me to set up an appointment to install it when it came in. Expected it in 2 or 3 days.

Tech was awesome. Service was on time. Phone to tell me they were on their way. Highly recommended Advance Air. Great job. Unit is working like new!! Thank you Home Choice Warranty!! Best money we have spent in long time using this company. They are awesome.

I am pleased with the service tech that came looked at my garage door opener. Informed me he would need approval to order a new one due to not being able to order parts for that old of a model and has already gotten back with me to schedule an install within the same week. Thank you

Repairman was very pleasant and quickly diagnosed the problem and ordered the necessary part. He came back when the part arrived and quickly replaced the broiler heating element and was out of there in ten minutes. The rest as they say is history.

The repair was handled quickly! Called it in on a Sunday afternoon and the repairman was there Tuesday morning and fixed it. Great service! The company that handled the repair called the night before and gave us a time and he was there right on time!

Our claim was denied because a part on the refrigerator had been replaced previously. We bought the refrigerator used several years ago and specifically purchased the warranty because there was no manufacturers warranty on the unit, CHW said it was denied due to improper installation. The unit was working when we bought it and ran fine for years. How was it improperly installed if it ran fine for years? I will purchase my next home warranty from another company and advise family and friends not to use this company.

It took longer than I thought to find someone to work on it. My understanding that the company came 88 miles. I was pleased with the technician work and his explanation of the work being done. I can’t believe Choice Warranty couldn’t find someone closer.

The motor went out on my AC. I contacted Choice Home Warranty and they took care of the rest. Scheduled a technician, they ordered the part and came and installed it. They are very efficient and keep you updated with the progress of your claim. Highly recommend Choice Home Warranty!

Edward with Penny Appliance is very responsive and proactive. He does good work, knowledgable about my washer, dryer and dishwasher. He is also friendly. I've had him for both my warranty visits and hope to get him again. Loved my tech, dissatisfied terribly with Choice- they refused to fix my broken dishwasher.

All visits by Paul ** from Crossroads Supply, were timely, and efficient. Good service and fast repair..Good repair service. In the event we have additional repair problems with the items that fall under our contract, I hope this company is selected to do the work.

Electrician came out to fix ceiling fans. Was a bad circuit breaker and broke pull light switch. Choice refused to honor needed repairs, so electrician didn't fix anything, but I'm suppose to pay a $65 fee for nothing being fixed and electrician is going to collect fee without fixing anything because you denied the legitimate claim. What a joke! You lost a customer and a vendor both! And we both will let everyone know what crooks you are! I paid the electrician out of pocket to do and finish the job, that you should have covered!

Trouble trying to explain the problem to an automated system. Very frustrating. Had to choose anything then callback with my case number and talk to a human to get my issue documented for the correct service. The plumber was great, he answered all our questions.

I had previously been with another home warranty company-for about 15 years. I recently changed to CHOICE. My first experience was very positive. I entered my request online and received a very prompt reply with an appointment for a appliance repair for the same day. My older refrigerator was fixed that afternoon--I am very pleased with this experience. I trust the next one will mirror this one!!!

The technician was assigned and had our unit fixed within 24hrs of our issue. It was much quicker than expected. He was friendly, informative, and I would definitely use his company if I ever had any issues outside of our warranty.

Getting with us ASAP was as quick as possible. After calling the first text that was not able to come you contacted an alternate company that came out and diagnosed the problem. The company is coming back today to take photos.

The repair technician that serviced my garage doors was very prompt and courteous. He took the time to explain what was happening and what what was covered and not covered with my home warranty. The technician also called earlier in the day to give me a smaller window time of arrival. Everything was repaired within a day of my call as well.

Garage door opener quick working. Tech looked at garage motor and determined that the remotes would not pair at all. They said that the motor would have to be replaced. They contacted Choice and within 5 min had approved to replace. The tech replaced the unit and had everything up and running in 30 minutes. Very impressed with service and Choice Home Warranty. Highly satisfied customer.

Tore ** with North to South Plumbing did a great job solving the problem. He arrived on-time and assessed the problem. He was able clear the backed up kitchen drain quickly. Also, Tore gave us some good plumbing information and suggestions. We are considering using this company for additional work. This was my first claim. I didn't realize that CHW had to approve the plumber's work before he could proceed. I understand why that's a good practice. I am thankful that the approval process was quick.

Did a great job. In and out quickly! Please with his assessment of the problem and he had everything he needed to complete the job. All in all a very good experience. And that’s all I got to say about that.

Really disappointed with Choice Home Warranty. Seems like anything we do doesn't quite put us to to where we are covered by any of our warranty. Have nothing else to say. Really disappointed. Blah, blah, blah,...

Having trouble with slow warm up and uneven baking. I thought that it is because some electric coils don't turn on on the top right side of the oven. The technician states that it is not supposed to, only on the left side. The coils there are used only to light the gas coming out of the dispenser pipe and that is where the oven heats. I am not sure what the coils on the top right are used for, they crackle and turn red for a few seconds and after that stay dark. In any case, I was told that the oven works as it was designed to do.

The technician was very professional and knowledgeable. They arrived on time as promised. After other companies sent by Choice Warranty did not resolve the ice maker issue, Clear Water Plumbing resolved the issue during their first service call. I would highly recommend Clear Water Plumbing for all plumbing needs anytime.

I went online to do a claim. Very fast to respond, I got an email back right away saying that the tech will be here the next day to fix the problem. The very next day the tech showed up and fixed the problem.

CHW sent Jordan’s Heating and Air to diagnose the problem. Freon was needed due to a small valve leak. A quick call was made authorizing the repair and freon replacement which was done immediately and problem was solved. Excellent, professional service and result.

He was friendly, neat, and explained everything well. If I have another appliance claim, I will request JB if possible. He always called in time for me to prepare room in the kitchen for him to work. He kept his word at every level and to be honest, we were surprised that JB got the part so quickly as GE is now Chinese-owned.

We are very pleased with this particular experience with Choice Warranty. We received a quick response to our claim and quality work was done by the contractors. The contractor was done in no time. It’s always so easy to make a claim and get our household back in order.

The sales person Arron was professional and knowledgeable. He looked extensively to get me the best deals and gave me his direct contact for future use. I have used Choice in the past and was unhappy with their HVAC coverage which has changed.

Our A/C was really having a hard time trying to keep the house cool. I filed a claim with Choice, and the A/C tech came out the same day. Thank goodness it was something simple as the unit was a bit low on freon, so they topped it off and now I have a cool house again. I have used choice for various issues with this older home and they have always come through for me.

Choice Warranty Services was very responsive to an electrical problem that I was experiencing immediately dispatching a professional to deal with the problem in a timely manner.. Thus far I have been more than pleased with their timely response...and their attention to detail..

This was my first claim. Very efficient. The Tech was here one day after calling in. Very friendly and smart. Found the problem right away. Had to order parts. Will call as soon as they arrive. Thank You for the great service.

Raymond displayed outstanding workmanship. Serviceman called ahead as promised, resolved the problem within a few minutes. Had the part we needed at hand without the need to get elsewhere. Was friendly, efficient and seemed exceptionally competent. Would recommend him any time.

I recently had a bad experience with American Home Shield (AHS) and contacted Choice Home Warranty (CHW). This is not the first issue I've had with AHS and wanted to get information about other warranty coverage. I talked with Adam and he was very nice to speak with. Adam took the time to explain everything to me. I have been with AHS for more than 17 years and have noticed a decline in their service. After going over the coverage, CHW has a much better policy and affordable. If CHW is half as good as I was told, then they are much better than AHS.

Wesley came to the house on time, troubleshot the problem, fixed it and then set up both my cars garage door openers, the garage pad and two remotes. He also provided technical advice on other garage repairs. I would recommend him to other customers and would request the warranty company to send him again if there was another problem with my garage doors.

Phil was very thorough in explaining our options and multi year discounts and even spoke to a manager as we were getting 4 policies for 4 homes at once. He was patient when I had to abruptly take a work call.

Jason was a pleasure to work with. I was undecided to purchase warranty and was just inquiring as to what this company offered. He was knowledgeable and informative, I decided this was the right choice for me and purchased the contract for six years.

I can’t believe I got reimbursed for my broken washer/dryer with 2 Lowe’s gift cards that will take 30 DAYS to arrive. All the while I’m sitting here with loads of dirty laundry & am pigeon holed into spending (at minimum) $700 more than what was reimbursed because I have to shop at Lowe’s. I have a unit that I could buy immediately for a little over the price that was reimbursed, but NO, I’m forced to spend a chunk of my savings because you mandate that I must shop for appliances at Lowe’s of all places?! This is absolute **.

As it turned out we didn't have a leak after all. It was the water softener system. However I did find out things about our water system from the plumber that will help us from making what could turn out to be a big mistake. I am happy with his service, but not too happy about what I found out!

Severely disappointed! We have Kitchenaid dishwasher, so it's a high end dishwasher. The part we needed to have replaced isn't available anymore. Took almost 2 months to get a "buy out" offer of $248. I can't buy a dishwasher for that! Nowhere in the policy does it say the replacement value is what Choice can replace the appliance for at wholesale prices, and not YOUR appliance, just a random dishwasher; however, that's what I'm told the replacement value is based on. I asked for replacement because buyout was so low and got told it's not an option. I asked what happens if we don't accept the $248 and got told if we don't accept it within 30 days, the case gets closed. Basically take it or get nothing. Not customer service at all!!!! Would NEVER recommend this company to anyone! We would have saved 2 months to replace it on our own without Choice and only paid $248 more. Seems like the better option to me.

The guy did great work but he was not very friendly, I didn't think. He did no wrong as far as that went but he never said please or thank you. I thought he could have wiped his feet better when he came in the house as it was raining outdoors but at least he didn't have any mud to track in.

They do not stand behind their advertising or contract. Buyer beware! Expect denials related to your AC. Elevated to appeal and got company line. The case manager said she was the final authority. Refused to pass me on to someone in higher authority saying there is no one above her. Really! Vendor stands by their assessment that the issue is normal wear & tear. Do not waste your money. They are worthless!

Andre was very nice and took the time to really explain everything about the warranty program in detail. The price per month and service fee for each claim is very fair. All in all, it was a very positive and pleasant experience.

Could have been better experience. Tried calling, got cut off, number was going straight onto voice mail when my call was returned. Automated service was kind of aggravating. Couldn't complete anything. Reasons for claims should have other in drop down boxes so you can type in what's wrong. The set drop down boxes don't have all the reasons for claims. That was annoying. Finally I got an agent and was helped with my claim.

D’ Andrew is a very knowledgeable and professional tech. He took care of the a/c and knew what was wrong. He needed the control panel and got it the next day but he was able to fix the a/c for the day till he came back.

This company did an exceptional job for me on 5/6 and came back to complete the job on 5/10.. The Tech (Thomas) went over and above what I would expect to get the job done and in a very professional manner.

Very informative, knew all the ins and outs of program. Very professional and gave additional information on ways to save money for years down the road. Will recommend to family and friends. Like having a contact person to talk with.

I needed the shower handle replaced as it broke. I called CHW. They sent someone and he came and said I need a new shower nozzle which I had to buy and provide. The shower was not fixed for 5 more day before he could get approved by chw and repair it. My water bill was over 60 dollars more because it took so long to get someone here. The repair itself was done excellent. CHW should have emergency contingency plans for their clients. Now my pool filter is leaking. Let's see how how this works out.

Jacob ** left a message on my answering machine last Thursday. Today I returned his call. He was very helpful and gave me information I didn't know. He was not pushy and was very patient. I would recommend him over the person I spoke with last week.

I’m a new customer & recently joined Choice Home Warranty Insurance. My experience so far was not so great because my previous claims were denied due to coverage. I think some of these technicians could be better in describing the problem.

Mr. Jeff ** did an excellent job; he was also very customer friendly. Mr. **, please ensure that you keep up the good work. Very efficient and did a very thorough job. I was very pleased with his work and I would definitely recommend services to others. Again, job well done! Thanks for all you do!

The response to wait from Thursday to Monday was difficult with no hot water for showers or cleaning, but understandable. The service given was excellent in identifying a tripped breaker (that didn’t show as tripped on the panel) and recommending the electric system have a thorough review.

You denied the needed repair on our A/C system. It was low on Freon from a leak somewhere in the system. You claimed that leaks are not covered. Yet 2 years ago you paid for Freon to be added. Looks to me as if Choice Warranty is a poor choice.

This was my first time contacting Choice Home. Great experience, within seconds of submitting my request for a quote, I was contacted by a representative to answer my questions. Sal was very helpful and even took the time to see where I can possibly receive additional discounts.

Response to finding provider was slow and frustrating. No call were made to me for updates, only recorded messages. Your company needs to set an appointment with customer (me) before telling me about the time you have chosen. My schedule does not always fit yours or your provider. This was the problem with the first provider you found. Schedules and location did not match.

My experience thus far with Choice Home Warranty has been excellent. Devon ** was very helpful, courteous and patient and professional. I compared three home warranty programs and selected Choice Home Warranty based on the amount of coverage available and the ratings that have been given by the various rating services.

The technician was very courteous, but had to order a part to be able to finish repair. Still waiting till part comes in and he can finish repair. The repairman was very nice and courteous and assured. He would return on April 18 to return with the part to be repaired.

Brett from OSP Plumbing was fantastic. He was very professional and efficient all while listening to our problems and solving them. The company OSP was very efficient also they called me back within a couple of hours after I placed the claim to set the appt. and the appointment was kept as promised. Excellent technician and excellent company.

Choice Home Warranty's website is set up to make it easy to initiate a claim. I took me less than two minutes to initiate a claim and to receive a claim number. Within moments I received a confirmation email saying that once a CHW Technician is assigned you will receive another e-mail with Company Name, Contact Information, & Date they will be performing the service.

On 12/25/2000 I placed a work order with CHW for a cooktop repair. The cooktop I have was manufactured in 1998 and so after 2 months, a CHW was unable to locate a part needed to repair this 22-year-old cooktop. They offered me a $371 check for the replacement of this cooktop and I told them this amount is too low since a comparable cooktop (the one that has 4 burners and a downdraft exhaust) costs $2,000, per this URL **. CHW rep told me that if I don’t accept this ridiculous offer they will continue looking for a part which meant that they would not be repairing the cooktop any time soon and I had to continue cooking on a single burner stove I bought at Target. I agreed to $371 reimbursement.

Bryan came out to service my AC yesterday. He came earlier than the scheduled appointment which was great because I needed to be gone when scheduled. He got my AC working again in a timely manner, was professional and friendly. He also suggested another preventative fix that I had him do to prevent future issues.

My washer will not pump/drain the water out. It is still full of water. I spoke with a representative named Angel. She took my information and gave me a claim number. She let me know what to expect over the next 24 hours and to pay the repairman $65 when he comes.

The representative was very helpful. This is my first claim. I have been dealing with leaks but could not file a claim while taking care of my mother at her home. She has passed away so I am now trying to get my house in order. Thanks

Sears came out after another week of waiting just to be told it’s electrical and I have to call back to schedule another appointment. I’ve waited two weeks to get my dishwasher fixed. I need help here. Hope it don’t take another 2 weeks to get an electrician.

First time I had to use my warranty. HVAC wasn't pumping out enough cool air and I have been called a polar bear. With summer barreling down already, I was anxious to get it fixed. I set up a claim on a Sunday and within a few hours, my claim was taken by a local vendor who was able to come out the next day AND fix it on the same day. I was so relieved. Definitely happy I got the warranty and selected this company to service it!

Cole from Bajack Plumbing tracked down and repaired the true source of our leak. I had originally mistaken it to be a main water line leak coming up from the floor, then I thought it was the water meter, but after repairs, I think that both are fine. There is a valve above the water meter that needed repaired. I did not see that and once repaired, everything seems to be dry. I will be watching it for a few days to be sure.

It took 5 days to be approved by you for the part after technician found the issue. Now I haven't heard from the technician. Left message for him. Tomorrow will be a week with no air. I am very happy it has been lower weather temperatures since it would of been very uncomfortable if it wasn't.

It was quick and easy. The tech that came to our house on time was very knowledgeable and helpful. The people at Choice were very helpful and quick to respond. Our home is now cool and as the summer is just starting. This is fabulous!

Satisfied with the Sears rep that came to fix the stove. He notified us when he was on the road and he was there maybe 15 minutes and fixed the issue. Appointment was a week out but all communication was accurate.

It is now May 11, 2021. Angela Green made arrangement to telephone me yesterday at approximately 10 am. When I did not hear from her I called her #. Phone was answered by an associate who was busy with her own work but was going to get back to me. I have left further messages both by phone and email'. It is very hot here in Texas and would like some help please...

My my air conditioner Now works. I was little disappointed It took 1 weekend 3 days Too long in my opinion But it's working now. I think the problem was with the contractor not doing the right test for leaks Maybe but I am not sure. I'm just happy it's working. I'm just happy it's working. Hopefully it stays that way. I did recommend this to a friend. I think he got it.

I would of given 5 stars if they made it exception w/AC problem. However, the case manager (Trusten I think that is his name) made it urgent and the AC tech came out within 4 hrs window. I wish Choice would made an exception for A/C problems where it should be an emergency… Overall I’m satisfied!!!

I really didn't like the plumbing company. They don't return calls, they tell you they are going to come back and don't. It took more than one trip to get my problem resolved. I just wish there were options to choose from.

I felt very rushed. He barely gave me any of the info, seems like he just wanted the sale. He had no people skills whatsoever. I had to call back to get the info he didn’t give me and that rep was more helpful and informative. Company needs to teach people to be more vibrant and polite. Don’t rush people off.

Choice Home Warranty responded immediately and got me on the schedule. The technician did a great job and no more knocking from my toilet. He explained what it was and was in and out quickly. Very professional and attentive. Would definitely recommend.

Shane the technician came in diagnostic problem and repaired it within 15 minutes. I was quite impressed. He told me he would be here at 8 AM and he got here at 7:50. Thank you Choice Home Warranty. You’ve done an excellent job.

Choice Home Warranty responds swiftly every time there has been a problem and handled things wonderfully. I would recommend them to everyone who wants a company that stands behind their commitment to take care of their clients. I am very happy with my choice for Choice home warranty.

They made it very easy to select the policy that was correct for my house, and also had good optional coverages for reasonable additions. As far as ease of application and approval it was very smooth and quick. Would definitely reccmmend that people at least look at them for an option.

The technician that visited our house was very knowledgeable. He called on his way to our house and came early. He was respectful of the property and answered all the questions we had of the broken appliance and possible outcomes. He explained the claim process and placed the claim approval the same day of the visit.

Technician arrived approximately three hours after I called for service. He checked and diagnosed the problem quickly explaining what the problem was, what the cost would be and answered all my questions to my complete satisfaction. He carried the part on his truck and was able to install immediately.

They handled this claim pretty quickly! Unlike the last claim I had to make. Got on the ball and had someone coming to my need in a timely manner. Kept me informed of times and arrivals. Thank you CHW. Shouldve done this with first claim.

William was on time and although it is still not completely fixed as a part needed to be ordered. But we enjoyed the process and glad we switched from Select Home Warranty. We are very satisfied so far with Choice.

I have used Home Warranties on my rental houses for 10 years now. I was with Old republic for nine years. Never had a problem whatsoever. Elliot from Choice Warranty called me and convinced me to change companies and pay three years in advance that they would take care of me much better. So far I have had three claims, the first two claims one took over a month. Nothing could be fixed in a timely manner. The second one they had to come back two times. Still didn’t have the right part so both times I chose the option of being reimbursed and I had to drive two hours to come in town to take care of each one myself and spend more money which I would rather just had the appliances fixed. Now this third one I am being completely denied because choice warranty says my lines are rusted is why the Freon leaks and that’s the only way I can leak and I’ve had my AC man And your technician both disagree with you.

Always seems to find a way not to cover devices whenever the repair is costly. Company also does not want to replace appliance. Had an over the range microwave oven, was offered $150.00 to replace, that was a sick joke.

I signed up for a three year deal with Choice Warranty. There were times it took over a week to get someone out to the house to look at issue. In most cases what was wrong was not covered. It was incredibly frustrating. If I had realized I would never have paid for three years. I stopped using them. Only one of the repair people that came out was someone I would use personally. Not worth the money.

Called Friday morning and it took all day to find someone to schedule which isn't the main issue. 5 Star Air scheduled for Monday, came took my check for $60 fee, took pictures and sent in to "get approved" Really? Since when is that the process? And if approved then have to reschedule and hopefully can work around my work schedule again. If not approved, well that better not be an option. Now I sit and wait as nothing has been fixed or accomplished yet. I don't remember the process in the past following under these conditions. It's been a long time since I filed a claim, and only have done once or twice in my whole lifetime with your company.

I had Choice over 2 times for the same reason with my refrigerator. $65.00 service charge each time. Both times I got different reasons why the top shelf in the refrigerator was freezing my food. Each time it was fine for about 40 days then back to freezing and of course you only get a 30 day warranty. Then the food (eggs & carrots) on the 2nd shelf started freezing, when I called back they said another $65.00. Refrigerator is set at about 1 1/4- 1 1/2 on the dial. Passed and bought a new one. Other 2 times I had them out for my heater, blowing cold air, 2 different companies, 2 different reasons but prompt courteous service.

My AC was not performing as it should. I contacted Choice and they had someone out to my home the next day. The technician was on time and very courteous. He was young but knowledgeable. There was a couple of things that was identified from a Home Depot tune-up that he called in and they took care of it.

Although getting my oven range fixed has been somewhat of a rollercoaster ride, my case manager Lydia ** really listened to my concerns regarding the offer and made sure I was happy. Also my last technician with Jaybees's Appliance was great as well and very professional. I hope the company really speaks to the 1st company A&E regarding the technicians they send out that don't reflect the companies values. But all in all Mrs. ** did a great job at making sure she answered all of my questions.

Seth was well-spoken and clarity on the service was concise. He was very convincing, assuring, and sounded very reliable and honest. However, after discussing it with my siblings, we have decided to use a family friends of my parents. One is the Regional Manager of PC Richards, I am an electrician (not licensed but I have friends that are), we have a cousin who is a plumber, we have a roofer. Also in the family is involved with central air, etc. Seth is an excellent sales rep and an asset to the company. Thank you.

My claim was addressed right away. I was given the plumbing company's information so that I could call to re-schedule the date given me by CHW. I was so pleased when I was able to have plumber come to my house within 3 hours.

No one came. They couldn’t get a technician here until today May 10. We had major leaks in laundry room coming through ceiling vent which was due to AC pan in attic had overflowed & pan had rusted & had holes in bottom which they /we couldn’t see. We could not wait a week until you sent someone out. I had buckets catching water & have photos & videos of two buckets with water n rust coming through ceiling. I spoke with one of your representatives & she said you could not reimburse me & there’s an option to choose your own technician. We still have to replace Sheetrock & paint.. waiting to dry out now.

Updated on 05/14/2021: Very helpful. Had issues with service company charging me three service charges and only sent one technician to perform all three services. I was supposed to have only one service charge for refrigerator and freezer per our discussion on 5/10/21.

Vendor was on time, friendly, knowledgeable and very polite. I would recommend Choice Warranty to my friends. The Repairman talked to me and let me know what the problem was and how he was going to fix it. Said if it happened again he would return and fix it for free and no house call charge.

Requested a repair visit. I did cancel later that day because my problem rectified itself. Agents were nice and helpful and courteous when taking my information. When I made the second call to cancel the agent made sure she clearly stated to me that I would be able to call back again and restart the process if my problem arose once again.

Best service. Had a problem with original job but they came back asap and took care of the problem. A 21 gun salute to them. The repairman was very nice and explained everything. The arrive time was right on the nose both times.

Repair was scheduled quickly. Technician arrived on time, was professional and courteous, and fixed the issue as requested. We were very pleased with this repair and the service provided by the technician. It appears Choice Warranty has changed their claim filing process since the last time we used them. The new process seems to be much more efficient than before.

Elliot was very persistent and it paid off. He gave me a deal I could not refuse. I have used Choice Warranty in the past and was very satisfied with the service I received. I highly recommend Choice Warranty. Elliot was very professional and courteous. He went above and beyond to meet my needs.

My comments are related to my very first encounter with a Choice Customer Care Representative. The representative was very polite, patient, understanding and used great communication skills. I felt my concerns were really being heard. I enjoyed my first encounter with Choice Home Warranty. I hope I have the opportunity to respond to my actual service once it’s completed.

Not great! They do not hold up to their media presence! Poor George foreman! Forget air conditioner replacement. Even when you meet requirements they have some excuse! Not to pay!!! Recently a service given to me was not honored! Replace a appliance for near the cost! No way. I have three homes with this service! I will not renew! Any of these homes!!! Even their service folks tell you how bad their replacement is!!!

Called in on Sunday (Mother's Day). Noticed our disposal was leaking from the body of the unit. Submitted my claim over the phone. Within a few hours Choice Home warranty had called and I had an appointment for Monday to have the unit replaced. The contractor called me Sunday and we made the appointment for 8:00 a/m - 11:00 a/m.

Technician says one thing. Choice says another. I call technician. He doesn't call back. Choice tells me they gave technician ok to fix system. Technician says he’s still waiting for choice's ok. I’d like to know when it’s going to fixed. It’s been over a week now. Called technician again this morning. Said he’d call you and call me back, no call as of yet.

My microwave is 13 years old and the technician did repair it. However, the facing plates were falling off and he stuck them on with duck tape, consequently the facing stuck out from the microwave about 1/4". The door would not shut and I replaced the facing using glue. While at my residence, the technician commented that the control panel on the microwave could not be replaced.

Kitchen sink keeps stopping up. Had to have someone come out 3 times. This 3rd technician was more professional and and more in depth about getting the line cleared and guaranteed I would not need his services again. I would highly recommend Michael.

Quick response for an appointment. Repair technician diagnosed problem quickly and needed additional approval from Choice on the spot! Approval accepted on the spot for additional repair from Choice and he was able to get my AC Working. Just placed another claim for a toilet leak! Choice gives me peace of mind. Low stress as a single women home owner. Fixed!!

Quickly found the problem and filed the claim for authorization. Isolated ONLY the problem to be fixed, and I felt confident he would actually be able to correct the issue without charging for services not required. I'm appreciative of the help and would recommend again. Thank you!

The CHW Technician set the appt, at first I couldn't get anyone for that date 5/7/21 and time. But wanted to change it for another date, I needed my Air fix. I did call Below Zero to see if he could come before, he said he would try. I kept my appt and everything went ok, they called 30min before he arrive. Fix the problem. Good service. Thank You.

My oven was not working properly. I filed a claim that morning and within a few hours I was assigned a technician. I was very pleased that I was assigned a technician/company to do the job so quickly. The job was scheduled to be done the next day. Great all around response time.

Have had Choice for years. Moved into a new home 6 months ago. Called in repair for AC unit which stopped running. Repairman came out, super nice and extremely knowledgeable. Said Capacitor was blown. Replaced it and put Freon it. Was contacted by Choice that claim for denied because of Freon issue???? Not a moving part. I have pre-paid for 5 years and now I'm stuck. They have my money and refuse my claims. I have used Choice for several events and have NEVER been denied before. Do not pay in advance!!!!

We had a load of wet clothes in the dryer last Sunday. The heater went out. Scheduled appointment with Choice Home Warranty. The service company contacted us to schedule visit for Friday; however, they called back. Were able to reschedule visit for Tuesday instead. Our dryer was repaired in two days! The technician was friendly and knowledgeable. Thank you Choice Home!

I have used my Choice Home Warranty twice before and was very pleased. Today the automated call system was very difficult to use and had to start over several times. I will be glad to give an update once the service is performed.

We are pleased with Choice Home Warranty. Several major items failed during the first year after we purchased the house. Choice took care of these items according to the agreement. The few glitches we had were addressed by customer service.

The technician came out on his day off and kept us informed of everything he was doing and found. He explained the process and promised that as soon as Choice approved the work, our claim would be expedited, as the situation was considered an emergency. Unfortunately, Choice has denied the claim and it is under review.

Filed my first claim this morning and just like the plan buying process it feels like it’s fast with no closure. Not sure if my claim went through or if anyone will call to do the repairs. Hopefully it works out.

Our air conditioning is back to normal. The gentleman quickly found the issue and resolved it. Choice Home Warranty again found the right person. This warranty has really come in handy. I recommend it to anyone. They've helped us with several issues.

Technician was very pleasant, knowledgeable and fast. He arrived at the designated time. Thank you. I would recommend this company to friends and family if they needed their appliances serviced. Choice Warranty was also fair in replacing my dishwasher. The dishwasher was old and needed significant repair.

Cut & Fit contractors were awesome! Prompt, professional and explained everything. Best service from Choice so far and I’ve been a member since 2017! They even came out on Sunday to accommodate my schedule. They wore protective covering on their shoes and masks the entire time. Loved them!

She was helpful, friendly, and wanted to make sure I understood the warranty plan completely. She walked me through the plan step by step and made it clear that I could call her for help at any time I needed help.

Ben was absolutely amazing. Very friendly, polite, and professional. Looked over my system issue top to bottom and found an issue my normal techs apparently missed. He added a circuit box that was a better option and he explained everything to me in detail. Choice was very quick to find a tech and everything just went so smooth. What a easy process and worry free or at least peace of mind when an appliance emergency happens. Thanks so much!

He was on time and knowable about what wrong. He also explained to me what was wrong & showed me the problem and asks if I had any questions or concerns. He also explain how to use the dishwasher being this is my first dishwasher.

Came out, replaced air conditioner fan and very pleased with service man. He was professional, polite, knew his job, no mess. Now everything is working. Even checked thermostat, showed me everything was good. Told my son. He is thinking about getting warranty from Choice. My daughter also has contract with choice. Will renew contract.

Just filed a claim and you want a review before the claim has started. Your email system is poor design or something. Hard to communicate with it. After more attempts to reach you with failure I’ll have a better understanding of the problem.

I am very happy with the Choice Home Warranty. My dryer quit working, so I made a quick phone call and my repair was scheduled for the same day. The repairman was able to diagnose the problem and fix it on the spot. Yeah CHW!!!

I went online to report a claim on my AC. He’s very simple easy. It’s not hard at all so I recommend Choice Home Warranty‘s to everyone. They make it very simple and easy to turn in a claim. They email you back right away.

Called and asked for a Hard Copy of our agreement. Was Rudely told you do not provide one. This is very strange. Why would you not want to provide a hard copy? I hope this is not a reflection of your service.

I would definitely recommend Choice Home Warranty to my friends and family. After submitting my claim last night, my work order was submitted and scheduled immediately. The following morning, my work order was completed timely. My AC is working again and the company used (One Stop Refrigeration) was very professional and quick!! Thank you!!

This review is for the telephone claims rep only. The rep was very competent and courteous as he set up a claim for a technician to repair my dryer. At this time, I have no review of the actual repair because my dryer has not been repaired yet. Once the dryer has been repaired I will be happy to submit a review of the technician's work.

Excellent job of explaining the details of all my questions. Took time to go into details to make sure I understood the new changes this policy had. I will recommend Choice Warranty to my friends and neighbors. I think the contract should be mailed out to anyone that signs up.

Thought my blower motor was going out and Choice Home Warranty took care of it immediately and I recommend them to my family and friends. I have been with choice home for about a year and they never failed me. Not once. Thank you choice home warranty.

Technician arrived on time, troubleshooted issues and has submitted the claim for review by Warranty. Await final decision on claim. Technician was super respectful and communicated very well what the next steps are. I wish the surveys were sent out after final work is completed instead of prior to but I wanted the technician to get credit for his personality and professionalism now.

When I submitted the claim it was processed quickly and a technician was at my house within two days. I’m very satisfied with the service. I would recommend Choice Warranty to anyone looking to save money on home appliances that unexpectedly goes out.

Technician replaced the Thermal Fuse on my dryer. It fixed the heating problem, however the bearings are still squeaking & making noise. Technician lubricated the bearings, but it didn't fix the problem. Technician acknowledged that the bearings are the problem. Need to have someone come out again & fix the problem.

The service provider was good, but I was disappointed that both of my leak claims were denied. If water leaks, rust will develop around the parts and Choice Warranty denies claims due to rust. You can't always see the problem with leaks until they get bigger.

Choice Home Warranty representative was very professional and polite. The technician they sent out was very knowledgeable and personable. Took time to explain everything he did. He also gave recommendations for future maintenance and explained why and how it would be beneficial. But he was not pushy about it.

We ran into an issue which resulted in a denial. Unfortunately I believe that a brief conversation could resolve/reverse the denial but unfortunately staff making those decisions are not available until "the next business day". Based on the long wait times (due to COVID, naturally) I can only assume that it will take more than 1 business day to speak with the appropriate staff. All this without water in my home. Unacceptable.

I will not renew my contract due to selective payment of services. The technician was very thorough and made sure he would not have to come back. He fixed my AC and CHW denied payment. My AC unit is serviced yearly. If you are not going to pay I should be able to use my service teams.

The appointment was very easy to set up and we had a technician here to resolve our problem the next day. We were contacted by email and text to keep us updated as to arrival time of the technician. We were very satisfied with our experience.

I have a three years contract with Choice Home Warranty. I called them the very first time last year, June 2020 because my Frigidaire stated to warm up. The Frigidaire is about 12 years old, it includes water and ice dispenser. Choice Home warranty sent a tech that claim it may have a leak and he added gas to it. I contacted Choice home at the time and complained that adding gas it did not constitute a repair to me and I wanted it repaired. The technician returned to my house and told that the refrigerator is working and if anything call back. This month the refrigerator stated to malfunction, the same way it did before. I called Choice Home Warranty and they sent a tech. The tech came and without any testing look around and told me he couldn’t not work on it because sometimes was improperly installed by a third party and that my Frigidaire was roach infested.

I called Choice Home Warranty about my dryer and within a few hours they called me back with an appointment for a repairman to service my dryer. I called Saturday afternoon and my appointment is for late Monday morning (Sunday happened to be Mother's Day, so I didn't expect an appointment this soon).

That gentleman who came to fix my electrician problem was very professional and efficient. Hey he wore safe measures to protect himself in. It Awesome company Who provides Great service. Highly recommend. Hopefully for the next issue ahead you will send in the same company.

I have had trouble getting to approve repairs. Always have an excuse why they don't cover things. The techs are fine, but can't do anything without their approval. They seem to only cover minor things. And when they cover it, it never is enough to fix or replace. They minimize paying put anything at all. Sad. I finally added another warranty company. So now I have two. Choice warranty will be the first to be used until the year is finished.

The online process to submit a claim was super easy. Technician dispatch confirmation was available by email and call as well. Although appointment was supposed to be for a couple days out, the technician called to see if I was available earlier which I truly appreciated. Overall great service.

Was not happy Choice did not send work order to plumber as soon as we called. Had no hot water for six days. However, the plumber came after I sent Claim number to him and was pleased with that. I would refer the plumber.

Prompt arrival, polite greetings, quick and easy. Professional work. Great job. We are very happy with the service. I would recommend the company contractor and Choice Home Warranty to people. My food disposal was stopped working. Technician came and quickly identified the problem.

Agent was outstanding. She explained each plan accurately and with detail in order for us to make a sound decision of which plan we wanted to choose. She reconfirmed the plans to ensure we were confident with the plan that we have chosen for protection. Greatly appreciated, thanks.

I have an electric issue in my garage and the den, I called on guys and you responded quickly. I had an appointment for a technician within hours of notifying you. I am so please with the service. From your customer service, all to the technician that evaluated the problem.

Bosch Brothers is an honest and qualified AC repair company. They have repaired my AC twice under warranty. Great representation for your company. They diagnosed two separate issues and fixed it right the first time. I will use them in the future and signed up for bi annual checks.

Ariel was knowledgeable, informative and communicated what was to be done. He left material and instructions for questions (if any) to be answered by a representative for Bastuamante Door LLC. The company representative stated he will return if there are any problems.

Toilet is still leaking after flapper and chain were replaced. The gentleman who came to fix it was very amiable and polite. Nothing against him, but I don't think it should still be leaking and refilling every 20 minutes. He fixed another toilet (same problem) and it seems to be OK. Probably just needs a little adjustment.

The contractor was very professional. I am confused because I was denied for an inoperable compressor by Choice??? I pay faithfully for a home warranty. A non-working air-conditioner is not a part? I have a new born and an elderly mother living here. I have respiratory problems and is it or is it not detrimental. That's why I picked this home warranty due to negative reviews from others. I guess I picked the wrong one. Even though church members were pleased and now shocked when I told them I was denied. I picked them because of their ratings and recommendations. Now I am afraid if something else goes out to call. Now I am awaiting for their appeal representative to contact me. What's a home warranty for???.

I am so disappointed with Choice. I have a dishwasher repair request and they have not assigned a technician up to this point. It has been a week. I have called and posted messages to them online and they still have been unable to get someone assigned. Then they offer reimbursement option but no independent technician wants to follow their guidelines so one else is willing to the prior approval process so either I pay to have it fixed and not get reimbursed or wait till these people find someone. I bought a 5 year policy for more than $4000 dollars and they can’t get this one thing right.

I responded to an email since I wanted a home warranty. I checked Choice out on various consumer advice websites, and they were #1 rated as they claimed. The response to my online application was immediate. When I called Choice, I was connected with a knowledgeable sales associate, Terry. He gave me some options and I selected the lifetime policy term and we wrapped up the sale in minutes. I reviewed the policy details and they were as described. I hope not to use the warranty, but my experience as a homeowner since 1969 suggests otherwise.

Bought our house and have been running around trying to get everything set up. Our son's room is upstairs and the A/C was not running. We called Choice the next morning. Choice was quick to get a technician to my house the next day. They took care of the issue and was a relief having them to back us during this hectic time.

I am very please with this warranty. I don’t need to search and research the contractors for each small thing. The contractors that they are hired are knowledgeable and quick. I am a Realtor and use this warranty since 2013.

They are paying 1/3 of my replacement cost and has taken 3 months to get this far. In this case I’d been better to never had so called warranty. I will say I’ve used them in the past and was fair. I still have service for 1 & half years ...

Spent $45 to have a repair service come out and tell why the microwave was not heating. Repair service was sure Choice would fix the problem. Instead, they choose not to repair or replace but to tell I'd be better off with a new microwave. Offered a small stipend to cover my costs of taking care of the problem by myself. Not why I pay them a yearly fee but typical of the company. Useless!

First I would like to say The Appliance Plus Owner/Tech was great so I would give you a 5 star on Rich. The Issue was with the first two plumbers that you picked. The first was supposed to be at the house between 7:00 and 11:00, when he didn't show by 12:45 I called CHW and told you to get another plumber so I guess he got the message and called me at 1:15 to tell me he was still 2 hours away. The second one call me on Sunday afternoon, came over took a picture of each asked for the check and said he be back on Tuesday.

Very quick initial response, technician was good. Claim was denied, I disputed the denial, but still have not heard back from person claim is assigned to. I just bought 2 policies, 6 years prepaid. I will cancel both of not resolved in 1 week.

Frank presented the program professional without any hard sell. He responded to my inquiry within 30 minutes after sending. Pleasant experience, professional presentation and efficient time. I would recommend him to other homeowners. Your company was recommended by my real estate broker.

Great experience, and prompt arrival time. Technician was very good, and knowledgeable. He was very courteous, and friendly. We would recommend this company. Cannot say enough words of praise for the service. He went above and beyond what he was supposed to fix.

They did a great job. Fixed within an hour. Very efficient. Really great. The weather has really hot and we needed it fixed so we would recommend them to others. The only thing was we did have to wait a few days before they could get here but once here they fixed the air conditioner in no time at all. We are really grateful, thanks to everyone.

Needed an immediate response. Authorized repair would have been another 10 days before coming out. We already have the dishwasher removed by a local plumbing contractor. Innovative Restorations out of Crossville TN has began restoration of sheetrock and mold. Being taken care of by Nationwide (homeowners). Was counting on Choice Home Warranty to cover cause of damage. Being replacement of dishwasher...

I was so impressed that my dryer was fixed the next day and not a week later. The repair man also showed me the lint that had accumulated inside the dryer cage. I was given the option to have it cleaned (for an extra charge of course) and it was completed. I know this could have caused a fire! He was the ONLY repairman taking the time to show me this! I’m so very thankful he did! I’m so thankful for this Warranty service!

I was told that my claim was not eligible by 2 days so I was going to cancelled my service but one of your assistant was assured me that my claim would be honor and sure enough within 2 days my electric problem was solved.

The company that came out was great and fixed our issue quickly. They were friendly and professional. They were also at our home the same day the claim was filed. This was the easiest and fasted claim I have ever filed and everything was fixed same day.

He provided all the requested details and information I needed to make the right decision. The offers for multi-year plans was appealing but chose in the end to just stick with the monthly plan for a year. I will eventually end up going with the one time payment for the 6 year plan.

Luke ** was very courteous and responsive to my needs. He called me back when I asked him to after we closed on our rental property. This is our second policy with Choice Home Warranty as we also have one with our primary residence.

Ice maker was not working. Called Choice Warranty and they came out the next day. Tech looked at it and ordered a new one. Came back a few days later and installed it. Tech was fast, efficient and friendly. The whole process was very easy and quick from start to finish.

My contract is due to expire in August and this is the first time Choice Home Warranty did not try to lowball, weasel out of the contract requirements. Ignore the claim or just out and out lie. I have made claims in the past. A total of 3 that I can remember in six years. One time I had to threaten to file a complaint with Real Estate Commission to get them to honor the contract. So I offer my thanks for this last claim. Would I recommend them. No unless you are smart enough to force them to honor their contract commitments?

I had a great experience. Was upset. Service call is 85 not 60 anymore. Friendly staff. Huge team. 3 people for my one need. I'm impressed. Thanks Valley Electric LLC of Phoenix AZ. Please refer to more people.

The technician assigned to our claim was nice, professional and friendly. His work was thorough and he solved the problem. We were quite impressed that he took care to check every connection looking for the leak. We would welcome this company back.

HWHP Construction & Property Management arrived, diagnosed the problem and fixed it quickly. They were very professional and very thorough. They cleaned up their work site and offered to do other work if I had any other needs. I was very impressed and Choice took care of the whole thing as our contract is arranged.

Contacted Choice to renew my home warranty. Sales rep continued to be pushy after I was clear on what I wanted to purchase. Thanked him and said I would consider other options in the future. He continued to try and change my mind. This is very uncomfortable. This makes it difficult to want to purchase from Choice in the future.

Made a claim, great service. The tech they sent was great. Explained as he worked and why he was doing what he was doing. Only paid the service call. Air conditioner needed a new capacitor. Works great. I will recommend Choice Home Warranty and Royal Air.

I really like being able to get repairs made. So far Choice Home Warranty has been the best warranty that I've ever had in the past. I've called on Choice about 4 times recently and each time, Choice sent in the proper repair person. I would highly recommend Choice Home Warranty.

Technician showed up quickly and was nice but not easy to understand. Washing machine was disassembled and is unusable. Choice has offered to replace the washing machine after delays in parts bring received. The gift card will take 30 days to receive by email so we are without a working washing machine for over a month. This is very disappointing that it takes this long to get a gift card emailed to replace a washing machine!

Agent very helpful. Helped me for best price. Very professional, courteous, respectful to my age. I feel, thanks to him, I received the best offer. Explained everything, what was covered. I feel my neighbor's recommendation was great for me. I'm locked in with the best of pricing for my future.

I signed up for coverage of my homes today. Salesperson Todd appeared to be familiar with the services offered and was able to answer all my questions. Hopefully, if/when I have to make a claim I experience the same ease of signing up for the services.

This lady is awesome. She listened, she never over talked, she let me know that she was there and was available for me. Need a whole lot more like her. The first young man had call bet he hung up before I was finished question was an answer and took my payment.

The level of customer service is wonderful and very appreciated. My Service Advisor, Kurt, was very knowledgeable, very professional, very kind and patient, and very willing to try to get me the best policy for a the best price possible as my husband and I are senior citizens. I was just checking to find the best home warranty company and clicked on Choice as it's listed as #1. Kurt actually called me while I was looking at the site and answered all of my questions and went through the policy and what I could expect. We are looking forward to working with Choice, its contractors and Kurt as our customer service manager.

I hope the promises I was told at purchase will hold true. Rob was a fast talker but prompt & professional. That’s the way I like it. Every other HW company I’ve used has yet to meet my expectations. I got a great deal from Choice. I sincerely hope your company will be the first. So far I’m impressed.

I had to call Choice twice in the same week for 2 different issues. They sent out the repairmen within 24 hrs and then the repairmen were back out a few days later w/ the needed parts to fix my faucet and oven. Completely painless!!

The vendor's service and the service provided by Choice were excellent, for this appointment. The technician came for the appointment at the scheduled time, and the dispatcher and technician were professional and polite. The work was performed and the service adhered to the contract's specifications. Thank you!

The company you sent out Landrum Environmental were very professional. I had a leak in the air cond. coil. Your solution was to put a sealant in the line. We both know that will not last. I paid for a full coverage service. The sealant is like putting a band aid on a gunshot wound. Then you pulled a sneaky trick, said that there was rust so you won't replace the coil. The coil is the heart of the air cond. So why did you take my money for the air cond. if you won't fix the problem. I will not recommend your company to anyone. I am sending a letter to my state A.G. to see if they can check into the way you cheat your policy holders.

Technician had cancellations and was able to come same day. He was prompt and very polite, kind around my animals (we have many) and got straight to work. He was able to solve the issue quickly and was clearly very knowledgeable. He even went out of his way to test all system functions, not just the one causing the issue. Would absolutely recommend!

The plumbing service you recommended was outstanding. The gentleman that came called first. Told us what time he would arrive and he was on time. Came in, looked at the problem, knew right away what it was, went to his vehicle, got what he needed and did a terrific job. He did not leave a mess. He was very polite. Thank you. "To GOD be the glory!"

Very good customer interaction. Very helpful in getting claim filed. Fast and was able to file claim quickly. Was easy to understand and provided the information I needed. I would recommend Choice Warranty to my friends. The premium is well worth the service provided.

Can’t comment. I’m still waiting for my repair to get assigned to a repair shop. It’s been several days and not heard from anyone. Beginning to think I need a different home warranty company. Hope to get resolved soon. I’d like to get my refrigerator repaired soon.

The one time I put in a substantial claim it was denied. I will never recommend this company to anyone. My air conditioner died. I live in Florida and need a working air conditioner. Repair person that they sent said, "they always deny air conditioners" so what good is their policy.