Choice Home Warranty Reviews

The Technician, Barry ** was on time, arrived 30 minutes before. He was friendly and smart and solved my issue in no time. I asked him if he would mind wearing a mask if I gave him one, he accepted respectfully.

They were on time and professional. I understand they had to travel more than fifty miles. Excellent work and great customer service. Very friendly and knowledgeable about work. I would recommend this company to friends and family. I will call them for other services should I need to. I really appreciate it.

Carlos was on time, very professional, friendly not just to me but to my neighbors, answered all questions that I had. He explained all the moving parts so that I could understand completely. He was very respectful of my property.

Great technician and quick response from Choice Home and the issue was resolved in three days. It was much quicker to report issue online and schedule appointments with technician, luckily all fall in place with my day off and things got done quicker.

I had questions concerning the service policy offered by Choice Home Warranty as I researched home warranty companies online, so I called CHW. The gentleman who assisted me was very respectful, courteous, knowledgeable and helpful, as a professional should be. I was able to secure a home warranty policy at a much better rate than I had anticipated; I'm both pleased and impressed by this company thus far.

I was very pleased with the way Choice Warranty stepped in a got a little problem straight with a plumbing company. Since this was my first time using Choice Warranty. I did not know what to do, but they saved the day. Thank you Choice warranty.

Choice Home Warranty has always been extremely helpful concerning getting recommended repair agencies to ensure my problem is professionally taken care of. My last experience with San Antonio Plumbing was another example of true professionalism. So glad I have an account with Choice Home Warranty.

Your staff was friendly and helpful. The service technician worked very hard to fix the problem. After his discussion with you it ended up that he did not have enough parts to finish. The only problem is the food I could not fit into my other fridge and stand alone freezer.

Repairman was great. I felt like he was honest and knew what he was doing. He informed me what next steps would be and let me know he would be in touch when the part arrived. He also showed up on time.

Fixed the fan very quickly. Service technician was very nice. He seemed very knowledgeable but not with GEO thermal. But he did fix it. He came came earlier than expected which was great for me???? Now all I need is colder air.

I was happy that the same day I got a response back that I was going to get to have the dishwasher replaced. I haven’t priced dishwashers so I had no idea they were so expensive. What was offered will only cover the installation and a few extra parts that I have to purchase. Unfortunately Lowe's is having a hard time getting models in so if I find something on the floor that is available it’s either not what I want or a much more expensive model that I didn’t want.

I was dissatisfied my repairs were not covered. I thought my plan covered everything. My repairs were not covered under Choice Warranty plan. All A/C repairs not covered? I paid technician. He was very good. I would recommend his company.

Andrew came out and did maintenance on unit outside. Cleaned well and let it run to make sure it worked before leaving. Did a great job and if I need help again, I will ask for him. This is employee of Marvin's Heating and Air.

Travis is very knowledgeable and made sure that the system was working properly. He was very thorough and checked various components to make sure everything was functioning. I would hope to get him as a technician if I experience further problems with this unit.

I had bad luck last month. I had two items go out on me a water softener and a air conditioner. Choice denied both. On the Air conditioner they said the coils were damaged by the Acids in the air causing them to corrode and fail (Choice says they don't cover due to Acids in the air.) They hadn't even talked to their Tech before they came up with that excuse. It cost me $ 6100.00 to replace the A/C unit.

This technician actually checked our dryer and is replacing the parts that we already reported that were malfunctioning before. If the previous technician had done the correct job we wouldn't have to pay for a second one to come out. If not for safety features on the dryer our house would have caught fire due to the first technicians lack of work ethics.

Tech came to house on time. Was very professional, completed the job within a half hour. All is good. Took All proper protocols wearing his mask and keeping his 6 feet of distance very respectful. Thank you very very much!!!!

We have been happy with our association with Choice Home Warranty for over 4+ years and look forward to many more. The technicians that they have contact on our behalf have been extremely helpful as well as professional. Thank you Choice Home Warranty.

They have their issues as all companies do but overall they are great. We bought a 5 year program which was best for us. We do recommend this company after reviews & due diligence on our part. They are not overly expensive but do cover well.

Suddenly I found a third of the basement flooded due to a water tank leak. CHW tried to get a technician to accept the job but couldn’t find one. At my request CHW authorized for me to get my local plumber and initiated the Claim Rembursement Process. My local tech came promptly and finished the entire job in a few hours. He did submit his diagnosis to CHW prior to starting the work.

I placed a service call for electrical issues. A service person was out within 24 hours, assessed, submitted to Choice and repair approved within 36 hours total. The service man was prompt, polite, and very pleasant. The repairs are pending, but so far, I'm pleased.

The technician was very informative, telling me exactly what he was doing as he went along. The first attempt to unplug my sewer line was not successful for more than a couple of days. When I notified them of the problem, the technician returned the same day and stayed on the job until he was certain the lines were open and operating properly. Kudos to the company and the technician who did the work. Hope I get them next time.

We tried twice by phone and once by email to contact Tia ** and never got a response from her! If you give out a phone number and extension to a customer, you should take the time to contact them back!!! Worst customer support in the world.

Mike from Menlove was really great. He knew immediately what the problem was and fixed it. I appreciate Choice Home Warranty responding quickly and helping me get a good repairman out here quickly and helping stay on him to get it fixed..

Still on hold and not sure if anyone will come back now that I told him I want to cancel. Awful customer service, glad I found out when I was just trying to ask a question than when it was too late to cancel.

I called and asked for Adrian ** and Jeff ** would not allow me to speak with him. He said he could do the same deal with me of 3+6 for $1386 with a $45 dollar service fee. Instead, I received a contract for a $60 service fee. When I called back, Jeff seemed to have disappeared from the office and on one call I was even told he cannot be found in the sales office. Please listen to the many calls I made. The last one is the saving grace for your company. Michael ** was great and I truly appreciate his help.

The India guy I spoke to spoke to me like I was an imbecile and told me that this particular thing was not covered and I told him if it were a commode...would it be? Then he wanted to know what was wrong with the commode. He is an idiot and should be fired!

Both the technician from Temperature Pro and the customer service representative from Choice Warranty provided excellent service. There were some scheduling and unit malfunction issues with our air conditioning unit. Employees from both companies were very accommodating and helpful. Thank You!

Technician showed on time, informed of part needed to be ordered, came back to complete job, both times courteous and professional, great job. Thank you!! Will recommend Choice Warranty as a great choice. Everything was done to our satisfaction.

Called made a claim. Said they would get back as soon as they contacted a plumber. Got an email and said they would be here Friday between 11 and 3. Got a call at 4 and they were out by 4:30. Paid my $65 after he examined the problem. 2 valves needed to be replaced and he instructed me on further maintenance. He had the 2 pressure valves. Fixed both. Checked his work and then recheck all to make sure it was fixed right. Good response, good customer service, and the plumber knew his stuff. Thanks for everything.

Choice has the best rates and cover I could find. They are also extremely senior citizens friendly. The rep was very friendly and thorough. He explained everything in detail, and then dug deep to find me as many discounts as possible. He blew away the competition.

The technician was very friendly and he explained to me in laymen's terms what he was doing to correct the problem. He also gave me advice about how to get my air conditioning unit to perform at its maxim capacity.

Updated on 04/12/2021: You sent out Goldstar Appliance Repair. Derrick was the Gentleman's name. He was very friendly. Knew exactly what he was doing. He got in there and took care of my problem (broken Oven Drawer), in a very short time. I am very pleased with his service.

Our Heat Pump stopped working. Choice Home Warranty found a Service Repair Company in our area. The heat pump was repaired and is working fine. We only had to pay the co-pay. Both Choice Home Warranty and the Service Repair Company were Outstanding.

It was easy to listen to the representative tell me about the warranty functions, and I will recommend it to my friends, and family members too. I believe that I’m going to be able to sleep with my mind at ease and not worry about appliances breaking down all of sudden.

My first service call went very well. Conrad with One Good Plumber was professional, polite, and efficient. I would highly recommend his service. I am very pleased with the promptness of CHW in getting my request done. CHW will be highly recommended to others.

Twice a year, I have a reliable company clean and checkout my outdoors HVAC system. Last year they warned me of a possible coolant leak at the valve entry point. This year the coolant levels and overall temp was low. So I called Choice Home Warranty, they sent out their own technician, he showed me the exact same things, took some photos, mentioned some rust but agreed with original assessment. This unit was installed in 2004, when the house was built. Rust (according to Google) is caused when oxygen and moisture contact iron or alloy. New equipment warranties are for 10 years, this unit is 17 years old, outside. CHW will not repair or replace due to rust on a non-moving part, according to paragraph F - 1. Yep, they "F"'d this "1". Read your fine print before you purchase. Never again.

Call recorded and service tech dispatched twice and 3rd time to bring a circuit board and now scheduled for 3rd visit next Monday - would have been more efficient to replace rather than repair. Better for all. All staff and service people very courteous.

Travis was great! Came early. Fixed it fast. Cleaned up afterwards. Very polite and professional. I would definitely recommend this warranty service to my friends. My garbage disposal broke down and we couldn’t get it running again. Travis tried to fix it then wound up replacing it with a new disposal.

This is the second time in just over a year that your company didn't repair an item. I am very disappointed in your coverage. I am trying one more time on our freezer and if that doesn't work I am cancelling my membership.

CHW is wonderful!! I had an electrical issue, filed a claim, had a technician set up an appointment within hours. They came out did and excellent job, had me up and going on the same day!!! I would recommend CHW to all my friends and family.

I had a leak in the "T" which leads to the pressure tank of my water system. It was leaking and caused it to rust. Choice said that since it had rusted it was not covered by the policy. This is ridiculous! Water causes rust and without this functioning, I don't have water just a flooded basement. This certainly explains why they only have a 2 star review rating. Additionally, the plumber who was sent, worked very hard to assist with the justification of the claim was equally baffled by Choice's determination. This coverage is not worth buying!!!!

I had someone here to fix my air conditioner the very next afternoon. (And I called in the middle of the night.) The guys were very professional and gave me a courtesy call 30 min prior to arrival as requested so I didn’t have to wait at home all day. They did a great job and I would love to work with them again if a need arose. My air condition is icy cold thanks to A&E Heating & Air Conditioning Service Co. And of course Choice Home Warranty.

The turnaround time fairly good - a couple days from service request to technician onsite. The technician was excellent! The technician was prompt, courteous, professional, knowledgeable, and thorough. He diagnosed the problem and had my appliance working immediately afterward. He also answered my questions in a manner I understood.

We had a water heater failure. CHW was quick to respond to the claim and the replacement was completed a few minutes ago. The plumber was good in explaining the repairs and what was covered. He was prompt on the scheduled repair date.

The home warranty company can find technician quickly once Call in the problem. And the technician is kindly to customers and have good skills when examining the issues which has problems. I like the service way and will recommend to my friends.

Called in on a Monday to report plumbing/ backed up disposal issue. In less than a day, I was assigned a contractor and a time for the following Wednesday! Way too long to wait when every time you use your dishwasher the water backs up and doesn't drain out of your sink. Had to continually bail out water into the other basin. Plumbing issues should be taken care of within 48 hours. The fix was a five minute wrench turn of the disposal and a reset. Nice gentleman, called and came earlier in the day than expected, which was welcome. But I could have called someone on my own and had them here in 2 days or less.

Nick’s Service was extremely responsive and was able to fix my garbage disposal on the same day the claim was made, basically within only a couple of hours. Nick was very professional and did the work fast. The repair looks great.

William communicated his arrival time. He came, assessed the issues, and got the clearance to fix the issues. He was efficient and quite pleasant. The issues were fixed in a timely manner. I would recommend William and Will Power to everyone. Extremely satisfied.

The tech who arrived was very polite and took care of the issues and suggested another company for water damage and they arrived quickly and since it was old damage nothing needed at this time the company was Lasso. Echo Dry is a company that I would use in the future

2 Service Calls - 2 Problems..

Maurice ** was excellent at explaining the different policies so I could make a more informed decision. Even though I was inquiring about a policy for my personal home, I wound up purchasing policies for my rentals also. Purchasing multiple years will save you a ton of money.

He was very knowledgeable and efficient. He changed his appointment time when I asked him to. I would recommend him to anybody who needed his expertise. Thank you very much for sending a very competent technician. I was surprised at the quick response by your company. I am very glad you are there for me.

The rep was efficient and thorough. Very professional and knowledgeable. The phone call came in less than 45 secs after I put my number. The rep was about his business. True asset to your company. Very happy I choose to go with you guys. Prices are better than AHS. Thank you so much.

Countryside Appliance Repair accepted our job for the claim that was submitted and I couldn't be happier! They were fast, extremely efficient and professional. Their level of professionalism is hard to find in dealing with stressful situation nowadays. They communicated well and were able to work my appointment in ahead of schedule.

The technician was excellent and knew what he was doing. My complaint is with how this was handled by Choice, which was pathetic. My rating would only be a "1". The reason, is based on this dishwasher was reported to your company on 25 January and has been out of service until yesterday. I have gone round and around on this with your company and only received excuses. A technician was assigned and he diagnosed the problem as needing a pump and motor. He based this on just hearing the dishwasher running. You all have the date and times when this technician came out, but you had issues with him on what he said was wrong with the dishwasher. It took almost another month to finally get another technician here, which he was able to solve the problem and got the dishwasher working the way it should work.

I am very dissatisfied with the service I received from Choice Home Warranty regarding my central air conditioning unit. I specifically bought this warranty after speaking with your sales department about my aged unit and what coverage would be available if it needed to be replaced. I was assured I had replacement value coverage. My AC stopped working last year because it was losing Freon. I had it repaired and here we are again with no Freon.

I was very pleased with the young man. He was polite and knew what he was doing. He came in my home, put on shoe covers and went straight to work. The process didn’t take long at all for him to see what the problem was and he corrected it immediately. I’d use the company again if needed.

We don't have enough repair technicians in Wickenburg. Have called our local people and they cant come for 2 month. With this plan they have sent technicians from Surprise. Thank you. It has been a great plan. I renewed again for the 3rd year.

I am grateful to have this service. It has paid for itself pretty much every year we have had it. It gives us a peace of mind that I can make a call and usually within a day we have a response. Thank you.

Repair was denied due to corrosion on the damaged part. Tech advised corrosion had nothing to do with damaging the part. This company will find any way possible to deny your claim and not pay for repairs. They should be sued for false advertising and failure to provide promised services.

Tom, from Lancelot was Excellent, kind, courteous, knowledgeable, customer focused. I truly appreciate his expertise. Also, I had Right Way HVAC comes in to service Air conditioner. They too, were Excellent!! I would highly recommend both contractors...Thank you for your service.

He did a great job! He was very friendly and efficient. He gave very thorough explanations on what he was doing and on his findings. I would recommend this tech to friends and family. And I would definitely use this technician again for my own family. He was able to squeeze us in a day earlier than our original appointment. Arrived at the time he said he would.

The technician was very knowledgeable, Professional and prompt. He arrived on time and wasted no time. I do not have more to say. I would definitely recommend him to all my friends and people around my neighborhood for any type of job related to garage doors.

Mr. ** was friendly and professional! He arrived to my home on time and he was efficient. He asked questions to me versus making assumptions. I very much appreciated that. I recommend him to other customers. Thank you for hiring his company.

Happy with response and the technician. We found the technical to be responsible and desired to perform an excellent job. Your company responded quickly to accommodate our needs. We found that the process was simple online. We will gladly recommend your company to our friend and family.

Very pleased with technician. Very helpful. glad he could fix dryer for us the same day. Thank you Charles. Thank you very much for doing a fine job. Answered all our questions. Stayed around to make sure the dryer worked for us. Thank you again.

Got a decent price with decent discounts and lifetime rates. I just signed up and have to wait 30 days for coverage to begin and I have new appliances, so I'll see how it goes when something does finally break. So far, I am satisfied.

Jeremiah did a great job repairing our waterline to our toilet. He was courteous and polite; very helpful!! He showed my wife where the water shutoff was located for our home. He arrived at our home at the appropriate time.

Technician arrived on time, was very personable and knowledgeable. No wasted time. Questioned us as to what the issue is. Listened actively. Performed the checks, and rendered his diagnosis as to what is causing the issue. Informed us of next step. Very comfortable to talk with.

Filing a claim was very easy online. The response was fast and Approval was quick and favorable.. A + in my opinion. I would recommend Choice Home Warranty to all my friends. Co-workers and family. They are the best company that I have ever used. The technicians was professional and knowledgeable.

The technician was courteous polite and efficient. Explained the problem and gave estimate on how long it would take. I have the appointment for Friday so he estimated correctly. A great job getting the right co out for the job.

The technician, Brad, from 24 Hour Heating and Air Conditioning was quick and efficient. My usual HVAC company tech told me a bold lie about my system, so this technician saved me money. I will be changing my maintenance company to the new company who saved me time and money.

After years of being a client with Choice, I feel like they have failed me. My family is now without AC because of the repairs not being covered under our warranty. In which we have the Total Plan and pay monthly for this service. In all of our years with this company, we have only had to use them one other time. This is not fair to me not my family to have to suffer without air because we were told that the condenser and coil was not covered. We are barely working, due to Covid, but still never missed a payment with your company. I am very disappointed. The Technician was also upset that the parts and service was not covered. He felt bad for having to tell me. Now we and our pet are suffering in the heat with no way to get this repaired. We really feel like your company has failed us.

I like the process and the product. I'll reserve further comments when and if I make a claim. The sales team was polite and helpful. Having the product allows me to worry less about what a problem may cost for repair.

Fred with Expert Air and Heat fixed our AC unit and explained the problem to us. This is his second visit to our house. The first time he replaced the fan motor in our heating unit. He is gracious, knowledgeable, and prompt. Choice Home Warranty is a good company overall. However I wish they would explain more about what's actually covered. Our water heater tank began leaking and they would not cover it. I had to read the disclaimers and exclusions carefully. After that, I don't know exactly what part of the water heater they DO cover.

Myles ** really did a wonderful job at getting me great discounts and explaining to me all of the facets of the warranty. He also took the time to answer all questions and was genuinely nice about repeating himself if I didn't quite get it the first time. I feel confident in my choice of home warranty because of him. Thank you!

I signed up but the salesperson got mad when I wouldn’t pay for a year and chose payments. I had to call back to make sure I was signed up. I hope I didn’t mess up. I still don’t have a contract to make sure I’m covered.

Choice Mortgage sent out professional men to take care of my Daughter's appliances. They came in and completed the job professionally. They were proficient and did a great job. I asked my daughter the name of the company because I was very impressed. I got the plan.

Unfortunately, my washer broke. I was not as depressed because I purchased Choice Home Warranty. I submitted my claim, and repair person deemed the unit lost. Choice advertised, "We will replace your unit." Unfortunately, the amount they allocated to us, does not cover the cost of purchase of the lowest brand at the same size and capacity. Choice issued a buy out option, which is buried in their contract with no numerical or percentage. They calculate the cost. False advertisement with this product, buyer beware.

I just renewed my Choice Home Warranty and when I did I added my primary residence I asked to have two separate charges only one per month, as I see the person taking my order couldn't follow instructions. My renewal isn't due for a couple of months and I wanted to renew it next month. That is the one that is messed up. I hope that's all that get messed up.

Three days back I paid $1000 to renew my policy. Actually I by accident thought my policy has expired but I was still covered until Aug 20 of this year. Agent didn't tell me that I am covered 'til Aug 20th. I had called to cancel.

The person I spoke to was excellent, polite and professional. She did an excellent job taking down all my information and how the process would work. I immediately received the Follow up email she told me to expect and looking forward to my claim being processed.

Your sales rep would not listen to my requests as to what I wanted to purchase. He continued to tell me what he wanted after I had specifically told him I only wanted a 1 year plan but, he wouldn't stop telling me to listen to him. I will never recommend your company or your plans to my friends. I don't appreciate relentless sales tactics.

Ms. ** spent a lot of time. Explaining plans options and discounts. Answered every question and if you do everything you claim I am totally satisfied. If all is what you claim I most likely made the best buy in my life and wish I had done this years ago.

I was pleased to contact the number one rated Home Warranty company and to encounter such kind professional representatives as I learned about coverages offered and pricing options. I am a new customer, and if I ever need a service call, I am confident that I will be well taken care of.

The repairman was very prompt and courteous when he arrived and explained what was wrong with the refrigerator. He did not have to do much for the refrigerator and unclogged the dishwasher and said now we need a plumber. Not happy to have to pay another fee.

Very good customer service and very reliable, friendly and kind. I have told my friends about this and I would I would highly recommend this company. I only wish after paying to join up with Choice Warranty I did not have to pay the person $65.00 that's coming to my house for the repair.

After reaching out to Choice Home Warranty via a "deal" offered through my employer, I purchased a warranty. I feel that it was a very good deal and am hopeful that the service will be as good as promised. My problem is, now I am getting numerous e-mails PER HOUR from various different salespeople trying to get me to sign a deal. This alone would have turned me off if I hadn't already purchased. If I had waited one day, I definitely would NEVER have gone with this company. I am still hopeful, but just know that once you give them your e-mail address you are going to receive so many e-mails. You are going to miss that important one that just may come through.

The plumber was very nice and did the job to my satisfaction. However he did not wear a mask. All of your servicemen should wear a mask. Also I feel your company should have paid for a new toilet but you did not agree to do so because I had rust and corrosion. I am not pleased with that outcome.

Damion called me seconds after I submitted my info online and allowed me time to digest the offer, compare it to my current home warranty and was gracious when I put him off twice due to timing and my availability. He explained everything concisely, answered all my questions and made some great offers to extend my time and savings with Choice. Good overall experience and great working with a true professional in Damion.

We had to have the disposal replaced. I had quite a mess under the sink prior to calling Choice. Frankie was sent out to take care of this & he did a FANTASTIC job!!!! Very knowledgeable & answered all questions that I had.

Donald was very professional; Covid guidelines were followed; Answered questions appropriately; appeared knowledgeable. Explained the process of approval, ordering parts, possible timeline for repairs. Stated would call me with update on repair scheduling, to expect at least 2 weeks, as part will need to be ordered. Overall good experience.

Technician arrived on time, was pleasant and efficient. He examined our dishwasher thoroughly, but could not find a leak. He explained that we could call back at no charge within 90 days, if the dishwasher leaked again. He also showed us the most common areas for leaks and how to watch and check for them. We appreciated the education, as well as the service.

I filed a claim on Easter Sunday evening that my microwave was broken. I got an email Monday morning 7am that someone would be here between 8 and 10 am Monday. He was here, fixed it and gone by 11am. WOW AWESOME. Thank you.

The customer service was very helpful to my answer. It will be my pleasure having you guys coming over to services my home. I look forward see this company doing a great job in my home and giving my home a great smile in and out.

Was very helpful and arranged for an appointment. Very polite and nice. He explained what the process was and the timeline and when. To expect the phone call for the appointment. Thank you for having such a very nice person working for you.

Personnel taking and submitting my first claim was very helpful, friendly, and knowledgeable. Explained what to expect for the process. I just hope the repair person is half as helpful and nice as your contract customer service area. Hoping that this pleasant experience continues throughout my service contract and renewals.

Young & Sons' Tech Ryan was prompt and knowledgeable. He explained options and showed me some photos of work he had done. I would use them for my plumbing needs outside of my plan. The office called a few times to keep me updated on time frame. The young lady that called was very pleasant.

We have had nothing but problems with getting service techs out for our plumbing issues until this last tech we had who was awesome. With that said we were having leaks in our faucets and hot water tank, now it seems that it is our house pressure valve that has gone bad and Choice is refusing to take care of any of it. I can understand that the pressure valve is not covered because of a clause, but it is suppose to cover all the plumbing system. We have had them over a year now and this issue just popped up and they are refusing to cover anything. My recommendation would be to use another service company. I chose choice originally because they seemed to take better care of their clients.

Our appliance repair technician was very clean, courteous, friendly, and he knew his job very well. He even put booties on his shoes (which I truly appreciated). He did everything he could to make sure that the job he came to do, got done with the absolute best outcome. Which he certainly did. I am a retired contractor and I have been in the service industry most of my life. I'd love to have had a whole crew of service technicians like the one that came to our home.

Yes! Great service. Thank you. When I call Choice Warranty about my stove it was no hassle. The claim was done fast. I thought I would have to wait a long time but within an hour they set up with a technician to come out to fix my stove.

While my overall experience was satisfactory especially with the technician who performed the repairs, your on the phone service when I called in left much to be desired. I tried to tell your phone representative that 2 separate companies had been dispatched and he refused to listen to me or even let me talk. I asked for a supervisor call back and never received one at all after 2 requests to let your company know what happened.

The guys were professional and did a great job..The only issue I have is they didn’t clean up all the stuff they left behind. It was plastic parts or something they left all over the floor. Overall they did good.

The technician that came to check the pump I give an excellent rating. As far as Choice warranty, I could have sworn when I first requested my account that it had my pool added to it. The last two problems I have opened up work orders for have both been denied. It seems like CHW always looks for a way to "NOT" cover problems but never have a problem with billing me every month. Wondering why I should even keep the service anymore.

Wes did a great job. He was very efficient, polite and did a wonderful job. He quickly diagnosed the problem and was able to fix it to our satisfaction. My husband and I were very pleased with the easiness of the entire process. From getting in touch with Wes and his prompt arrival, it was a very smooth process. We would highly recommend him and this company to others.

I turned in a claim on March 21st for a clothes washer repair. Through no fault of CHW I had to get a second appointment with a different company due to the first one completely dropping the ball. The tech was in our house for maybe 5 minutes and said unit needed replacement. I was offered about a third of my replacement cost in Lowe's gift cards. I turned it down and was assigned a case manager. Got an email stating within 24 hours I would be contacted. Over 3 days later I finally got a call back to schedule an appointment to discuss claim. I asked to just handle it then which thankfully she agreed to. Unfortunately the outcome was still subpar. They increased my offer for replacement about $140 but still wasn't half of a comparable replacement. It is now April 8th and I still have not received a check. As much as I pay for the 3 different policies I have with CHW I feel cheated.

Stephen was on time and very helpful in explaining what was completed. He did the job quickly and was very professional. He was able to communicate over phone and text, which was very convenient. Overall, I would recommend him to my friends.

Did appointment online, got fast appointment with a plumber. It took 2 days. However, it was Easter and booked call on Saturday. They came on Monday. He had the part on his truck/van. Had it replaced the same day. Not always the norm, but he was excellent, polite, and checked over everything he did. Now this is the type of service that will keep me as a customer.

Perform very well job done. Contractor showed up on time. Fix the problem the first time. Very clean and neat. Would definitely use this plumber again. This was the first time using the warranty and I hope I don’t have to use it again but if I do I know they’ll do a good job.

My first experience I felt like Choice assumed I was being dishonest. But choice found a way to keep me for couple more months. I didn’t have a great start with choice but my second claim was much better experience. Then my dishwasher broke and I thought I would try again. Thank you.

Daniel was on time, polite, efficient professional. He solved all my electrical problems. I would recommend him to anyone with electrical problems. Your company should give him a raise. He has given me peace of mind regarding my electrical system. Thank you Daniel. Continue on, you are an asset to Choice Home Warranty.

George from S&G Appliance was on point. He knew exactly what to look for and was in & out within 45 minutes. He was courteous and professional. Highly recommend this business for your appliance repairs. He even made it a few days earlier than originally scheduled,.

The technician you sent was great, on time, polite, personable, knew immediately what the problem was. He could not resolve the problem because the manufacture of my dryer no longer makes the part. My dissatisfaction with CHW is from past experience. This time CHW wants me to take a survey BEFORE they resolve the problem. At this time I have no idea what CHW will do to bring value to my policy.

A claim submitted for leaking garbage disposal was denied. The reason for denial was “improper installation.” I have the Choice Ultimate coverage plan which covers improper installation. According to the contract sent to me, enhanced coverage in the Ultimate Protection includes... “correct an improper installation/repair/modification of a system or appliance...” Claim should have been covered. Now I have to call another plumber on my own to fix an issue which is specifically covered by the home warranty package I already purchased.

I was told that I have to take out a yearly plan rather than the monthly one which I was currently using. This is not acceptable to be because I can not afford the expense. Now I wish to find another company that will provide me with the same service with monthly payments.

Very kind and polite and explained what he did on each roof leak.

So I have not had to use the service with this house, but did on my last house. Very professional signing me up this time, Malcolm stayed true to his word and I received a great deal. I have his direct ext. if I have any problems, we hope we do not but that is what insurance is for.

We have only had to call them for a dishwasher repair. They had someone out very quickly, very professional We are very happy with this company. Also we spoke with Luke ** tonight. He was so helpful, he answered all our questions and was so helpful and knowledgeable. We will recommend this company to any and everyone we know. Thank you Luke.

I called to inquire if a plumbing problem is covered in my contract. Not only was it covered they opened a claim and by the end of the day I was informed of the company, day and time the technician would be here. All I can say is that I was impressed with their response.

The unit was old and leaking water. The repairman did an excellent repair (Actually Replacement) of the old unit. He arrived within the scheduled time. He also wore a face mask, which I appreciated. He also cleaned up the area before he left. Thank you.

Choice Home Warranty is a classic example of the left hand having no clue what the right hand is doing. I submitted a claim for repair of a garbage disposal. Second day I was offered the option to contact my own repair service. The technician submitted the diagnoses as required by CHW. I was told the request would be submitted to CHW technicians. Third day I called for an update. I was told the request would not be considered until I offered proof of payment for a repair done in Oct. 2021. A repair CHW did not authorize, nor reimburse. I asked to speak with a supervisor. I was told someone would get back to me "within 24 hours."

I am very pleased with the entire process. I called in the claim and received a confirmed appointment within 30 minutes. The technician arrived when he said he would, but did not have the part. He left, got the part and came back, installed the part and our AC is now cooling. This is my first claim, and I am very pleased.

The repairman was efficient, quick and polite. They came out in a very short timeline. I only had to pay my deductible. I appreciate the way he was honest. We had a great conversation. He remembered me from 2 years ago.

The contractor was timely did was able to repair both running toilets. He also explained that it was due to hard water. He also cleared my 2 faucets (not included in my initial request) so the water flowed better. Excellent work!!!

It took a little longer than expected to complete the repairs on my AC unit. LaShawda, the tech from Timeline, was very kind, personable and professional. She was knowledgeable and sincerely concerned about my situation. She rescheduled her repair efforts to ensure I had heat during some very cold days. Very positive experience.

I highly recommend Simrel Plumbing. We had a scheduling issue but they made sure that a technician was sent for the original appointment time. Problems with my garbage disposal were addressed, the disposal was replaced, and the work was completed efficiently and fast.

I'm a disabled veteran and a senior citizen. I called about rates because I already have a home warranty. The gentleman told me he was giving me a good deal and then I looked online and he charged me 5 dollars more a month and 5 dollars more for the service charge. After him trying to get me to commit to 3 years, I told him I wanted to cancel and he said he couldn't. I understand sales but I'm not happy.

All my drains were closed and backed up. Plumber came out, snakes out sewer and all is good again. Charles was fast and professional. Thanks for your help. Will recommend this service to all my neighbors. Only paid deductible. Glad I had a warranty.

The repair tech, Josh, was prompt, courteous & very professional! He explained clearly was wrong and what needed to be done to fix the problem! I would highly recommend him to anyone! It is so nice to finally see someone that is both courteous and so professional! Hard to find people like him these days!!!

I have a contract for home warranty with Choice Home Warranty. Recently had a garbage disposal stop working and leaking. The plumber submitted photos which looked like rust because of liquids and food that had leaked. They rejected it based on the fact that rust and corrosion are not covered. After washing the unit the dirt and food came off easily with just water. Plumber than re-submitted the form saying it was not rust - he had made a mistake in initial diagnosis. They still rejected.

I have only been with Choice Home Warranty for a month, but I am already impressed. I have had a few things happen and all the techs have been over very quickly and have done great work. I have already recommended choice home warranty to friends and family.

I have a 13 year old A/C unit. I have COVERAGE for A/C systems in my warranty for which I paid 5 years in advance!! Choice is REFUSING to pay for a compressor replacement ($1750). They have made up excuses like a sudden power surge must have caused it to go bad...PROVE IT! They claim "dirty systems" WRONG! I pay for semi-annual system checks on my units and they are CLEAN and had always been in good working order. This is NORMAL WEAR AND TEAR for a 13 year old unit! I am reporting to the BBB and attempting to get them removed from the Abenity Perks program and let's not forget any online review I can do to advertise this scam program.

I spoke with Jason about my warranty and told him all my worries and he addresses them all so when we were finished all my questions were answered, also before I decided, but I was still hesitant about the price, he lowered it somewhere I felt comfortable making my decision.

Wow, very quick on filing a claim. Spent less than five minutes on phone. Asking pertinent questions regarding claim on dishwasher. Explained how the process would be handled and to call back if there were any questions or concerns. Very positive experience!

The Repairman, Michael, was really good! He was Timely, polite, professional, & completed work accurately. I would recommend the company as well as this particular repairman for any air conditioning repair items.

It is a great day today, knowing that I secured my home with with a Choice Home Warranty! Rep: Jason did a great job with providing me all the information, and benefit of what the Choice Home Warranty has to offer!

The first time using Choice. Major problems. I was told they did not cover the plumbing problem that I am paying coverage I was told they did cover outside plumbing issues. I told her it was an inside problem I was attempting to get cover. The outside issue I got that part, but the inside was denied. Customer Service Representative SUCKED. The girl had a bad attitude. I requested a manager and she refuse. Told me to submit another claim, I ask, "Why so you can get another fee?"

I was given misleading information about the billing process and was charged every month for something I was advised was a yearly charge. They will not correct it and have placed the blame on me for not understanding something they mislead me on.

Had to wait over 2 days to receive service company. Once the service company arrived (Maranatha Kool co.) they provided great service. The time I made the claim and the time I received service took too long. Maybe you could allow customers to contact your list of service providers along with you sending out a work order to be picked up by one of your providers.

From just talking to the representative; gave me peace of mind. I am waiting for the technician to follow up. This is all I have to say. More will be added after everything has been taken care of. Keep up the good work.

Service technician showed up on the same day I made the claim. He actually showed up before the scheduled appointment and that worked out better for me. The technician was very professional and I was very pleased with the service.

My current home warranty was going to expire soon and the renewal was going to be much higher. Joining Choice was so very easy and they helped me save significant amount of money. I am so glad I switched to Choice Home Warranty.

Service was timely. But the technician thought my unit (a gas range) needed to be replaced and CHW only gave me $338 to replace it in the form of a Lowe's gift card while the cheapest unit I could find was 439. So I had to pay 101 out of pocket, plus tax.

Put in a claim for a small leak @ around 4:30pm for my townhome. Must say I was surprised to hear that the vendor was schedule for the following day to fix the issues. Thanks again for the fast service.

Malcolm made it so easy to sign up for my home warranty! He was friendly and helpful and answered all my questions! I have heard great things about Choice Home Warranty so I’m excited to have them as my home warranty provider.

When I requested service online the form said we were eligible for a free service call. The tech that came out still demanded $65 service call fee. I call Choice, even took a screen shot, but the agent refused to acknowledge the free service call. I asked to speak with his manager and after 48 hrs still waiting...Would not recommend you guys.

Technician was very good and professional. He wore his mask at all times as well as boot covers. Quick and prompt service from both Choice and the plumbing service company's. Kept updated with changes on both email as well as text.

CHW did not cover the parts replaced in the refrigerator. It was a $ 85 dollars bill!! The second claim for plumbing services was scheduled for 10 days after the claim. CHM agent told me that there was not any technician available in my area. I found one after the first call to the Angie's List and I paid for the repair. So far, I don't really see the benefit of paying for this contract with CHW

Obtaining a new contract with Choice home warranty was easy as 123.... The person who assisted me was kind and courteous and answered all my questions. Thank you ???? Now I have some peace of mind knowing that my home is covered.

The gentleman that came to my home was very knowledgeable and fixed my outlet. He also fixed my dishwasher with no tools and showed me what to do if it happens again. I explain to him that I had a claim in for my dishwasher and all he did was clear the codes and got all the soap out. I would recommend him again. Thank you.

If you looking for home warranty Choice is the best. Technicians are professional and friendly. I make best decisions to pick Choice as my home warranty company. I strongly recommend Choice Home Warranty to everyone. You will never regret. They assigned technicians in 4 hrs.

Yes, we got our new kitchen faucet put in. No, you did not pay for the necessary replacement. Since we could not drink the water from that old faucet due to black particles coming from it and it could not be repaired, our insurance should have covered that malfunction. Not happy about that. We will probably drop our coverage with you after this contract runs out.

The wrong tech and I still had to pay for it. That was unfair to me. I needed a shower enclosure person and I sent a plumber. Now I still need a shower enclosure person and I am searching the net for one

Young ** provided excellent service showing his skills in his profession fixed and answered all questions. Will be using again the service again. Was not disappointed. Arrived on time. Professional and experienced from the onset, taking into account customer needs

I submitted a claim online and within hours, a plumber was scheduled. I received a text confirming the scheduled appointment AND a text letting me know the technician was on the way. Gator Plumbing arrived on time as scheduled, wore mask and booties, fixed the problem quickly, and was EXTREMELY professional. Thank you for providing quality service!

I washed a couple of dishes and was really frustrated as I had a leak under the sink again and I thought we had resolved the leak under the sink. Same technician came again and definitely got the leak repaired. Was very happy with the results.

We found Michael ** with Allred Electrical Services to be prompt, courteous, effective, and affordable. We will definitely use him again if needed in the future. Having emergency repair needs at a vacation property can be daunting not knowing vendors in your area. We are happy to have found Michael ** for current & future electrical needs.

My sewer line backed up in the basement causing a flood. The claim was answered within the hour, however the appointment was not until 4 days later. I ended up calling another local one who came out in 3 hrs. When purchasing this warranty, there was never a distinction between responding to a claim and establishing an appointment to correct the issue. I was told the response time in my area was 2-4 hours.

The technician was very knowledgeable and friendly. He seem to know what he was doing and did it well without waste any time in doing his job. That is the kind of service everyone should expect from any repair person.

I have had home warranty companies for at least 25 years, Choice Home Warranty is by far the best home warranty company I have ever been with. The people I have been in contact with are very professional and helpful.

Young man from Majestic 2as very nice and polite and fixed problem immediately. I was concerned that evidently warranty appointments are not first scheduled. They are scheduled after regular customers. I called Majestic after you told me appt not till Monday and told them I did not have heat and they got man out sooner.

Rejected my claim based on what seems to be contrary to why I use Choice. Rethinking my subscription. The explanation was my water heater was broken when I filed. Why would I file a claim if it wasn't broken, feels like a scam.

Quick response, high quality service, clear communication. Will be good if the service call fee can be waived. Also better if you can combine multiple tasks in a single claim. Hopefully the contract can cover more items. Good jobs done.

Professional and timely response that addressed the issue sooner than expected. I would Choice to all my friends and family without any doubts. I am happy that choose this company. The reviews that I researched were exactly on point. I look forward to more pleasant and rewarding experiences with the organization in the future.

After being away for a few weeks, I came home and noticed my air conditioner was not operating. I contacted Choice Warranty online and within 2 hrs I had an appointment. The Tech, Luis was timely, professional, and informative. I am thankful I had the warranty otherwise it would have been a much bigger expense!

Technician very knowledgeable and diagnosed problem as electrical shortage in 2 outlets in home. Choice was able to send a technician quickly to my home who inspected electrical outlets since my stove/oven was not working and noted electrical outages. I contacted Choice and put in new claim for electrician. Thank you for sending someone quickly to provide service to my home.

Because I was requesting this company for service, I needed to talk to a Choice Home Warranty representative to start the claim instead of doing it online. I called about 8:30 AM Monday, and after holding for a while was offered the call back option. That DID NOT work. I finally called again around 3 PM and was connected to a representative pretty quickly. They should not offer a call back option, if they are not going to call back. I might have gotten service sooner if my call had been returned. This problem needs to be fixed.

My husband and I wanted information on a Home Warranty plan. My daughter told us about Choice Home Warranty because she uses them. We both have tried American Home Shield before. She told me that she and her husband prefer and like Choice better. So we decided to use Choice. The Rep. that helped us was great. He was very professional and knowledgeable about the service. I would recommend Choice to family and friends.

Would get a better review when we have something go wrong and use your warranty to see how the experience went. Right now we have nothing to go on. Received many annoying phone calls all hours of the day and evening trying to sign me up. We shall see...

My experience has been professional and pleasant. I just renewed my warranty with Adrian **, who was knowledgeable and helpful. My warranty was close to expiring and I had missed it. We travel a lot and I just missed the date. I am happy to have the reminder. I have had not had to have a service call yet, which is a good thing, but am sure that the service will be as good of an experience that I have had so far.

I countered a bad experience with one of your representative ”A young lady". However, I talked with a young man that was very helpful and took care “with patience” with me and solved my problem. I do like your program and have contracted two more years. I need some teaching on reimbursement.

The Technician and his assistant were very polite and focused on fixing my refrigerator appliance. They worked diligently until they were satisfied with their work. They finished their work, cleaned up and left with a smile. So far the refrigerator is working as manufactured. I highly recommend them.

I don’t remember her name, but your rep on the phone today was outstanding. She helped me with a positive attitude and gave me confidence that she could handle my questions. I hope you can see who it was I spoke with.

When a claim is approved it is a joke what is paid for “replacement”. I called Choice knowing it would be denied or at the very least a few dollars and way under what it would cost to replace but I still have the contract that I paid a lot of money for so I called. I have been very disappointed from the very first call after I paid my money. But my contract will end and I will go to another company.

The plumber from Charles Moon Plumbing Services was excellent. Great job. Choice Home Warranty paid for nothing. I paid a year fee for insurance that doesn’t cover needs. Did not cover snaking of drain. Did not cover cleanup. Have insurance and still had to pay.

Repair technician said the compressor and control board had failed. Cost to repair was estimated at $1300. CHW offered a $1200 buy out which I took and purchased a similar unit (cost of $ 2,499 at Lowes). I was told the $1200 check would be mailed to me with an ETA of 2-3 weeks for the check to arrive. I should have the check by April 15. On the receipt of the check, I will be happy with the process.

Very friendly service advisor, prompt and on time, did the work that needed to be done. He fixed the problem that we were having and cleaned up after himself. We were very pleased with his service. We would recommend this home warranty company to anyone searching for the right home warranty.

Disposal replacement, was quick and easy, repair person very professional and helpful! Choice home warranty was helpful and experience was pretty quick In authorizing the work to be completed in a timely period. Happy with the results and can recommend Choice as a good home warranty company.

I called this am, within 15 min I had appointment - he showed up at start of time, efficient, neat and did excellent job. I have used for other issues and can always count on excellent job regardless of issue.

Patton plumbing was notified by CHW to repair some faucets, toilet handle and flanges needing repair. He replaced one bathtub faucet, but was concerned about damage if he replaced 2nd tub faucet. He also told my husband what to get to repair handle on toilet. CHW said it wasn't covered because it had broken, well it's been in there for 13 years, so of course it broke. Husband doesn't know how. 3rd and I'm the most upset about this, CHW won't repair a broken flange from toilet to system. What use is having a warranty if you don't take care of things like this? Plumber was nice, but seemed in hurry.

Came out on schedule.. Found the problem and fixed it in must a couple of minutes since it was merely a wiring issue. Hopefully this will prove to be the answer for our lack of A/C since we would not want to have to pay another service call if this does not fix the problem.

My air handler motor failed late on Good Friday, with the Easter holiday ahead. My wife and I are seniors and sometimes not the best with techno devices, so when the Choice Warranty phone system was closed for Covid-19 concerns and we had to take care of everything online we were a little worried. We waited 2 days for a tech to make an appointment then were advised we could arrange for our own service repair, which we did. The process with approvals and photos, etc. were a little taxing and new to us, but our Tech from Savannah Air Factory was excellent, and finally all is well again. Thank you for your coverage Choice Home Warranty.

I'm giving one star because that's the lowest star available. I am giving this review to hopefully save someone else from purchasing a warranty with this company. Choice Home Warranty has been a huge disappointment. Their TV advertising completely misleading. In my experience, the claims process needs huge improvements. I filed a claim to have my over the range oven microwave fixed last year. After 4 different technicians visited my home, three of them ordered the wrong part and none of them knew how to fix it. It took me a total of five months to finally get a check from Choice Home Warranty to go towards the cost of replacing my over the range oven microwave. After all of the hassle of going back and forth with customer service agents and supervisors, I was finally offered a replacement price that did not completely cover the cost of replacing the microwave. It was a horrible experience.

My experience with Choice hasn’t been good. I’ve had issues with past tickets that I’ve put in and the resolution, or lack thereof. I spoke with Greg, an account manager out of NJ today and he’s restored my faith in Choice by explaining their new policy. I have renewed my policy but only time will tell.

I called for service for my AC & Heating Unit that was making a very loud noise when running like maybe a fan blade was hitting or a bearing had gone out. Choice called for someone to come take a look at the Unit. The responding repairman (which was Rollison HVAC) called immediately and scheduled an appointment for the next morning. He came at the appointed time and it was a bearing in the motor. He replaced the motor and I paid the $65 service charge. I am a happy camper. Choice was great at responding quickly and the serviceman was fast too so that is what we want in a Warranty Company, Right? 5 stars!

Choice plugged me into a wonderful and knowledgeable repair company. No hiccups encountered from initial call to Choice and response from appliance repair. Choice has authorized repair and I am confident of a positive outcome. The repair is delayed while the necessary parts are being purchased by the assigned company. Our repairman was courteous on time and kept us abreast of his comings and goings.

I loved the person I spoke with. He explained everything in detailed and offered so many great savings. I will make sure to tell my friends about this company and how great they are. I feel like my family is protected for sure.

It was a great experience, very fast, thorough. Told me everything about what I was getting and my discount if I purchased the warranty that day. Had a friend recommend Y’all. Awesome experience. Thank you. The coverage was awesome with everything it is covered and I feel safe in my room now and I don’t have to pay out of my pocket a fortune if something does go wrong. I can sleep better now.

I was very happy with the service I received in procuring a home warranty plan with Choice. The representative, Jordan **, was very helpful and quick to respond to my various questions. My experience with other home warranty company representatives was not as positive. They would not provide detail information about the policies I was wanting to purchase. Many didn't get back to me or wanted me to sign up with their company without responding to my questions. I am looking forward to having my home covered by Choice.

JASON just helped me get a much better policy that will give me more benefit coverage. I now am a proud owner of CHOICE’s best protection for my home security. A VIP-SR policy coverage for next six years until NOV 2027. THANK YOU JASON for excellent customer satisfaction!!

Call was well handled. Some trouble by me describing the issue with the toilets. Technician was able to get to the root of the problem. Would use Choice Home Warranty again. Would tell family and friends about my experience. Great!