Choice Home Warranty Reviews

Technician is knowledgeable and good at his work. I am very pleased with the quality of his work. He came in earlier than the appointment time. He quickly identify the problem and proposed the solution. The service charge is not too bad. I highly recommend Choice and Arrowhead Plumbing if you have any plumbing issue.

After trying 3 times and replacing parts (not to mention dropping and breaking microwave door) and tech advising CHW that item could not be repaired, CHW offered to Replace my $1,400 unit by offering $199. After phone conversation with CHW "personal" rep I was told they would pay around $400+. When I asked how that figure was determined I was told that was the amount they could purchase it. I just paid $1,700 to replace with identical features that CHW could not repair. CHW IS A TOTAL RIP OFF. Need to explore class action suit because I am probably not the only person this has happened to.

Terrific service from Vendor working on fridge. Choice customer service was great. Refrigerator parts were no longer available so Choice gave us an e-card to Lowe’s for the purchase of another Refrigerator. Surprised and Thankful. Thankful we went with Choice Home Warranty.

I was helped tremendously by Omaira!!! She should get Employee of the Month award!!! Even though my washer is still not repaired, I have a better understanding of the hold up!!! I have a 3 year contract with Choice Home Warranty, so I’m looking forward to a very positive relationship!

I was denied repair/replacement of my pool filter despite the fact that it failed as a result of normal wear after 13+ years of operation. I have my pool cleaned and chemicals balanced twice per month and annual maintenance performed on my filter and pump. I bought the home warranty 7 months ago to cover repair/replacement of household and pool/spa equipment that might fail as a result of normal wear and tear. The filter enclosure recently separated from the housing due to internal pressure after many years of service. CHW denied my claim stating that the enclosure was cracked and corroded. The filter and housing was serviced 2 months prior and never once gave me any problems. The filter housing simply came to the end of its 13+ year service life. Do not trust your hard earned money with CHW. I plan to inform everyone I know not to trust CHW.

Customer Service and Management are understanding and willing to work with you. You have a good crew! I had concerns about initially buying this service but am glad that I did. The service technicians that have been chosen to service my equipment have all been very professional as well.

Our technician was prompt and professional, trustworthy and courteous. We had a very good experience during the whole time, from reporting the problem to the day he serviced us. Thank you so much for helping keep homeowners at ease with your warranty.

I guess I expected more from your company. We were told after waiting so long for someone to come and check it that it was unrepairable. He checked with your company and he said you would get back with an offer. I received the offer for 246.00 at Lowe's. I went online to order it. Only to find out it is going to cost almost 600.00 for the unit installation and that didn't include taxes, a new drain hose and haul away so I called and was told I needed to reject the offer and send info on old dishwasher. I didn't have that info. The repairman gave that to them when he called. So I decided to eat the difference and accept the offer. After I did only to find out it could take up to another 30 days to get the e card.

Online claim was easy to file. Serviced technician visited the next day, on a Saturday afternoon. Technician was professional and knowledgeable. Claim was approved to replace compressor the next morning, on a Sunday. Technician was able to replace compressor on Monday, the next day. Very satisfied with the whole experience.

They do not uphold their contract. We had four failed repairs with them, one of which damaged our AC unit. Choice refuses to provide reimbursement for their botched job, which after 8 weeks of waiting for them to fix the issue, when it is 89 degrees F outside, we decided to fix ourselves. The contract states that if a service technician damages/fails to repair a unit properly that clients can seek remedy for this, like we did. Because we hired someone without prior approval, they say they can't reimburse us, even though the contract states otherwise. Stay away from this company.

The Plumber kept me informed from Saturday/Sunday. They responded to my residence and attempted to address the issues that are affecting the downstairs toilet and wash machine drainage. Today (18MAY21) Allegiance called (Katie) and said she conferred with the Septic Tank Cleaner who said the tank had to be evacuated. Called Choice and advised them. A call went out for a Septic Tank service.

Kayleigh assisted me choosing the right plan. Payment options and so forth. I was very happy with the customer service. The plan is more compressive than my last plan and less a month! They will replace items if they can't fix it. Also something my Previous plan didn't allow for.

Choice REFUSED to correct the problem with the stovetop and denied the claim. I had to pay $65 for nothing. I will never advise anyone to choose CHW as they have denied my claims I submitted this past year. Why pay $750 for nothing!

I talked to Damian. He was very professional, polite, explanatory, etc. it was such a pleasure to speak with someone in the United States who speaks perfect English and not high pressure! He was all that and more. I would highly recommend dealing with him, in fact, I have already given his information to a friend. I look forward to interacting with him in the future! I hope any claim we might incur under our warranty will go as smoothly!

He was polite and explained everything I needed to make a decision. He explained all the choices and went over the senior program and that was very useful to me and helped me save money. He also explained the benefits of it and the coupons available to me.

The repair tech came in 2 days. Very thorough and nice. He sent in his recommendation to repair the dishwasher. We were told CHW wanted to replace it but gave a very lowball fee for replacement. The problem we had was getting to speak to a claims manager at CHW. That took several weeks.

I am so happy with Choice Home Warranty! I put in a claim to have my dishwasher repaired and within less than an hour Choice Warranty emailed me with an appointment with an appliance repair service. The appliance repair company, Leader Entities DBA Chesapeake Home Appliance Service, was very professional and pleasant and had my dishwasher fixed in no time. So pleased.

He showed me how to use soapy water to find out if there is a gas leak. There wasn’t a leak after all. He told me what was wrong with the refrigerator, gave me his card and left. I assume he needed approval and to obtain the needed part, but I haven’t heard from him since Saturday.

Difficult to work with people they contract with. No one showed for the scheduled confirmed appointment. The plumber claimed he was short of staff, our appointment was already a week out. It has now been more than 20 days and no plumber.

The vendor you sent out and your claim approval department cannot see eye to eye. They claim they sent you all the data you need, speak to you, use your portal and every day you come up with something new. My air conditioner is still not working, they say they are not going to work with Choice anymore because of your poor practices and I am in the middle now, and could not even open up another claim yesterday,

Takes too long to get service. In the meantime, customer is inconvenienced. Claim initiated end of January. Work completed in April. Had to correspond with Choice, as there were no communications from Choice. I had recommended Choice to many members of my family. They signed up with Choice, but because of this issue, they left Choice. Choice says to recommend them, but it is very hard to, as family and friends are dissatisfied with the experience.

I want to say thank you for your help, the company respond to my call, and fixed the problem as soon as possible, with excellent service without pay anything except the $60 that with my contract, they found the problem like small things stuck between the this garbage disposal. Thank you again for this excellent job.

Scheduling took a couple of calls to get to done. For service, Technician called close to end of time frame to indicate running late. He was over 2 hours late. Upon arrival, he was friendly. Service was quick and complete. Item appears to be working properly.

The technician was great. He was prompt, nice and seemed knowledgeable. But apparently the part needed to repair my range was not available so I was contacted by Choice and offered an insanely low amount ($388), in the form of a gift card at a store 2 hours away, to purchase a replacement. My range has features that are not found in the least expensive electric range on the market. I haven’t seen any with a built in grill, so I presume that feature is irreplaceable. And electric ranges that are slide in and have downdrafts start at $3200. Choice warranty has agreed to send me a check for less than $600 to replace my range! I do not feel like purchasing this warranty was a good idea and will certainly not renew it.

I’m very pleased to say that I was extremely satisfied with the experience from Dewy’s Electrical Services. The technician was very helpful and knowledgeable about the issue with our home. He was also very pleasant over the phone! He was scheduled to come out on Wednesday but was able to get there on Monday instead!! That was really nice! Thank you sir!

Very efficient and professional. Addressed the issues quickly and completed them totally and recommended some upgrades if we agreed to them. I would highly recommend this company and I would use them again for this service and more electrical needs.

The company responded quickly and I had an appointment the next day. The technician was friendly and efficient. He told us he’s contact the company about the repair. Our issues should be fixed a few days after we submitted the concern.

The agent was very helpful. Stated there was another discount that wasn't listed in the email and gave it to me as well. The only negative comment I have is there is a lot of background noise on the phone. Makes it difficult for an older man that was around far too many jet engines in his youth.

Our greatest of gratitude to Choice Home Warranty. Your response time and choice of service provider was fantastic. Our air conditioner stopped working on a Friday and your team responded and repaired it on Saturday. My only regret that I asked you to come on the sabbath, "The holy day of rest" according to the scriptures. You guys are fantastic and I am so glad we chose "Choice" home warranty as our line of protection. May god bless you all. In Jesus name! Amen and amen.

Kitchen stove burners were getting hotter than they needed to be, almost burned food a few times. I called Choice and an appointment was quickly set up. The young man changed the timers which had gone bad on the kitchen stove. When he came out the first time he needed parts. He ordered the parts and promptly returned and completed the job. GOOD JOB!

I spoke with Troy concerning Home Warranty Service. I told him what had happened with my previous Home Warranty Service Company. Which has been a nightmare. He explained how their service works and it was much better than I had before and the monthly cost was also lower. Troy guaranteed me that I would get Service on the weekends as well as the weekdays at the same cost.

The technician was fairly swift with the project. When I requested a receipt for my payment. He said he had just ran out of receipts and he would email me one with the next day. Six days has passed. I have not gotten a receipt.

It took longer to get approval from Choice than it did to fix problem. Technician was professional, pleasant but preferred not to speak English. Fortunately my wife does. We would use him/them again however.

I've been very happy with how repairs have been handled, but find the automated claim phone system to be very aggravating. It doesn't understand simple words and then sends you back to the beginning to start over. You have to keep doing this until a person finally gets on the line.

Representative was courteous and efficient. Within 15 minutes we received an email and phone message concerning our appointment. We are pleased that our plumber is scheduled for early Wednesday morning. That is prompt service, given that our call to Choice was placed Monday afternoon.

The repair technician, Mike, was outstanding in demeanor and proficient in ability. He diagnosed the problem accurately and completed the repair expediently and efficiently. Mike was an absolute professional and wonderful!!! I would have no qualms having Mike assigned for any further repairs as my house.

I applied online and an employee called me right away, which I appreciated. He went over all the choices and what was covered thoroughly so I had a good understanding of what was covered. He also answered all my questions, I had many. So in a matter of minutes I have Choice Home Warranty on my home. Thanks so much!

As a new customer and looking into service I was called within 10 secs of submitting my inquiry online, all of my questions about my home and other covered items were answered, and the agent that worked with me was able to find a great rate.

Hello, I called about a leaking toilet tank. Still awaiting my call/email from plumber but the call to Choice to set up my claim was very friendly, quick and competent! Thank you very much, I appreciate the services you provide.

I really like this program and the service is one that is needed and it saves money on repairs. I had service on my refrigerators and I service done on my stoves. One of my refrigerators had to be replaced.

Had a tech out to repair fridge but he had to order compressor—5-7 days to have it replaced. Next day got an email that Choice decided to give e-gift card for replacement purchase due to age, etc. I accepted offer and got auto response that it would take up to 30 days to process e-gift card. How am I expected to go without a functioning fridge/freezer for a month?! Absolutely unacceptable.

All I want is to pay my monthly dues as normal, but your sales person demanded that I try to buy s as policy by giving me 2 free months, when I refused my card was charged for a new policy and my other account was charged on my card for a year?? ** dude. I'm getting tired of your of this. All I want for now is to continue my policy on midland home. On a monthly charge, can you understand me? Or maybe I need to talk to your supervisor,??? Those charges you have on my credit card I will dispute,...my # **. Call me.

Miles was excellent, was concerned with giving me a price to fit my budget and contract needs. I will tell everyone I know. I especially like the fact that service response time will be hours instead of days. Whenever I contacted American Home Shield it would take a contractor 4-7 days to come to my home. I don’t live in the country. I live right next to Greenville.

Kisha ** assisted us to get the Home Warranty. She is very professional, explained everything well, friendly and a cheerful person. As explained, we trust that CHOICE Home Warranty would give the best services when needed. I would highly recommend, to contact Choice home warranty for your home warranties.

Reliable Climate service personnel was awesome. They figured out the problem very quickly, and even checked for other issues. My AC is fixed and it's cold again! I will request for Reliable Climate next time! I was nervous that my AC would not be fixed before the weekend, and I was wrong.

Lisa Who I spoke with from Choice Was very professional, Answered all my questions, made me feel comfortable, was very knowledgeable. My only disappointment was after I did commit she offered different payment options such as 5 years and 3 years. I think I should have been told all that upfront and then make my decision.

Toilet back up. They can't come until next day. Bit of a difficult situation, as I would call this an emergency situation which would need immediate attention. This is a sanitary situation which should carry some kind of precedence over other conditions.

I received a call from a Choice Home Warranty Specialist stating my policy was expiring on June 8. She led me to believe it was for 2021. I renewed and then checked the paperwork sent. My policy was not expiring until 2022. I would not have renewed a year early. I was very upset to be deceived in that way. Very unprofessional. I called and talked to a resolution specialist who resolved the issue to my satisfaction. He turned a bad situation into a positive experience.

Very good customer service. Answered all questions and explained more detailed. Very quick and effective. I recommend many of my friends. I hope they keep same price for future. And also I hope their service also excellent. It looks like one of the best home warranty company. Good thing is they are located in New Jersey.

When you call Choice Home Warranty, you may wait a few minutes as they are very popular, but when you get an agent, you get your problem solved and resolved. When you make a claim, you get a response. We are very happy with CHW and would recommend it to everyone.

A/C system is not something that remain forever. Be prepared early with your need of A/C! It's my experience that homeowner can save lots of time and $ with Choice Home Warranty. CHW is replacing a new A/C unit for my house. Technician said the new set worths around 3k, and CHW requires I pay $1050 for the uncovered items (per code items). That's the only thing make me unsatisfied.

The first 2 dispatched were the worst-I wanted my money back- the most unprofessional, untruthful I’ve ever dealt with. No verification of appointment except from email from Choice. A 5 hr window on the day of their choice (which the Ritchie Brothers admitted they give till 8 bc of Choice but stop before 6). No warning or estimate of coming but a call supposedly in their way. And a ten minute time limit to return call before they canceled. The next appointment set up was a no show no call until I contacted Choice myself. It was then while on phone w/ Choice's resolution did I receive a text. And then lied about amount of warning (my phone puts time of VM & text) etc. The next one assigned also made no contact, just a email from Choice. And he too was a complete no show no call or text. They both make Choice Warranty look bad in their choices of who represent Choice.

Very informative and polite salesperson. He (Max) was very professional and explained policy very clearly and detailed. I enjoyed talking with him and think he portrayed the company very well. Hope he goes far with your company.

Fast service, good customers service plus I got refrigerator service quick plus prices are good for monthly cost. I have all 3 at homes and I could wish that you will cover the seal of the refrigerator. I thought it was part of the plan.

This plumber went above and beyond to make sure the job got done and done right! He was able to fix a problem that two others plumbers could not. I would highly recommend them to anyone with a plumbing problem.

The technician was prompt and explained everything to where I could understand. I really appreciate that and he was friendly and a great sense of humor. He diagnosed my dryer and gave me further instructions on what I need to do to resolve the problem.

The technician used the parts he had with him to do what he could to make the refrigerator operate again. He ordered additional parts to complete the repair. He was very knowledgeable and informed us of what he was doing. He was kind and courteous to us and a pleasure to have in our home. We would highly recommend to anyone and wish all repair people were as wonderful as he was.

The repairman was on time.. Went up on roof where AC unit is- had it fixed and running in less than an hour. Explained the repair to me- was very polite and told me to call him if I had any questions.

Signing up for a plan on the phone couldn’t have been easier! The gentleman who helped me was informative and kind. He explained everything clearly. The process was quick and easy! The price for the total coverage was excellent too.

Choice was prompt in responding to my plumbing leak. The plumbing contractor also responded promptly to my service request. The service fee required was consistent with the stated price listed in my contract with Choice Warranty. I was completely satisfied with the performance of Choice Warranty regarding this particular issue.

Very responsive and friendly! The initial appointment did not work and they easily changed it and even arrived early. Great service. The couple that came respected the fact that we were planning a party and our kitchen was in an array. Thanks!

I made a couple of claims this year. I was pleasantly surprised by the service and the timing of the service once I submitted a claim. So far so good. I recommend them highly! The contractors they sent were capable and very efficient.

My service technician was on time. My service technician was very nice and very friendly and professional! My refrigerator was making a very loud noise on and off for about a week. I would highly recommend Choice Home Warranty to my friends and family.

I’ve had to use them twice. Once for a washing machine and the other for my A/C. I’m moving into a different home and I will be using Choice at the new home as well. I bought a six year plan this time.

I kept getting different prices from each sales person. It was hard to decide if I was in fact getting fair pricing. Did not like that after I signed up I still received sales calls for over a week. I kept telling them to check their records before they called someone.

The Technician was extremely knowledgeable, professional and also very friendly. He diagnosed the gas leak quickly and promptly resolved the problem. I am very satisfied with the B-N-R Plumbing company and also Choice Home Warranty. Great Job! Thank you so much!!!

This company takes your money but will not replace what's needed. They will patch up a appliance, but not replace. This is the second claim I filed and same response. This company advertisement is false. Very disappointing. Pay them every month but would not replace anything that's needed. They will repair, repair. I've contacted BBB. Very unhappy and disappointed. Technicians was great but Choice Warranty service misleading.

Great, quick and friendly service, came on time, very communicative and knowledgeable. Was able to troubleshoot really fast and with accuracy. It literally took about an hour to get my a/c unit back to cooling like new. To this day our unit is still working good, which is great because summer is about to begin.

OSAAM Electrical Service Inc arrived before my appointment and waited outside in his vehicle until the time. Osaam Electrical's technician was courteous and he understood my issue and went directly to work. Within a short time all my concerns had been corrected, he accepted all types of payments and my transaction was complete. I would definitely refer this company/technician to a friend and use him again myself.

Logged into the website and placed a claim. The next day, my issue was fixed. This company is quick to send a company to resolve your issues quick. I'm really happy to have this company cover the services to my home.

Service person gets 5 stars ⭐️! Choice gets 1 star! My claim was denied, I appealed and was allowed a very small amount considering the unit needs to be replaced. I don’t know how Choice can say corrosion - where does it say this isn’t covered. The sales person completely misrepresented what would be paid for and how good Choice is! Very disappointed in Choice.

Do it all electric was great with following up and did a professional job on both the breaker box and the microwave plug. 72 degrees AC was also very helpful with on time service and professional explanations. Great product - My Choice Home Warranty.

CHW HAS NO INTENTION OF UPHOLDING THEIR OBLIGATION IN MY OPINION. From my initial interaction with them, it was clear that their objective was to throw up every barrier available not to pay a simple and obvious warranty claim THAT THEIR HIRED TECHNICIAN DETERMINED should be paid. To date, they still refuse to pay a simple and relatively small claim that they have determined is a cut and dried decision. Over two months has passed since I filed the claim, a very sad case study for any business. Buyer beware - spend your money elsewhere. Not worth the frustration and quite a sham. Very poor business model when your success depends on alienating the people who make it possible for you to exist...

The technician that serviced my dryer arrived on time, and properly diagnosed the problem with the dryer. The technician indicated that the heater coil element was worn, and a new replacement was required to resolve the issue. The above mentioned replacement part was available in the service vehicle, and installed successfully by the technician in a timely manner.

This is the second time Guyette A/C has been to my house in 2 years for 2 unrelated A/C problems. They were quick and courteous both times. Very happy with the results. Upon filing my claim I was contacted within 2 hours of my appointment time and date. They came out in only 2 days.

Opened a claim for air compressor not blowing cool air and had an appointment with a service within a few hours. The service arrived and discovered my circuit breaker had tripped during a power outage from previous months. It took him about 2 mins to find the problem and corrected it. So far CHW has been quick to respond. I haven’t had any major issues so I feel it’s premature to give a accurate rating. So far they have been excellent.

The tech was very nice and respectful. He was knowledgeable and was able to resolve our problem quickly. He came towards the end of the time window but was prompt in fixing the issue. Would definitely recommend him and his company to others.

Did not think we would have these issues. I Will see what I think after the part is installed. The technician that came to the house was very nice - but my experience with other personnel has not been as I had expected. I have paid the money but have not received the product that had been ordered. There is evidently no time limit on when the item will be shipped.

I filed my claim recently by using the automated voice system which I would not use again. It was rigid and allowed little time for explanation of the problem which in some cases maybe not only necessary but helpful. That being said, the technician assigned to my claim made all the difference in my satisfaction. He arrived well within the time frame, assessed the problem, offered the best solution and resolved the issue. He was courteous, knowledgeable, well spoken and efficient. Likewise the personnel at his office were pleasant and accommodating to my time and needs. If I need to file a claim in the future, I will definitely request Joseph from O'meara Restoration. Why? The technician makes all the difference in customer satisfaction!

I had a problem with my breaker box. It is tripping my AC off. I informed them of that. Instead of sending out an electrician they sent out a air conditioning company. Now they want me to pay again for a electrician.

Choice followed up quickly and scheduled the repairs a week later. And kept me informed. Also the deductible is reasonable compared to other services. The Repair person was on time, resolved the issues in a timely manner, informed of the problems and how to resolve them and what steps he would take to finalize the repairs.

Called Choice Home Warranty about a problem with air conditioner. They took my request and found someone to come out in 2 days. The person that came out from the company that was recommended was professional and kind. Air conditioner was working in a couple of hours. Thank you Choice Warranty!

I had cancelled my service request. Received e-mail confirming appointment. Wanted to be certain it was cancelled. First agent put me on hold for 30 min, second agent told me BOTH of my policies had been cancelled! She said there was nothing she could do. Third agent finally did get things straightened out. My policies are still in effect. Service call cancelled, not my policies. All total. Was on the telephone for 1 hour, 45 min.

As of yesterday, I am pleased with the performance of the Air Conditioning technician that repaired my unit. I had been told by other techs that it could not be repaired and must be replaced. My other experience with my CHW claims is for a failed Water Heater. With the CHW tech on site calling the claims office telling them the problem was heater will not stay lit. The office insisted the heater was leaking and therefore not covered, I replaced the heater on my own, and I was VERY dissatisfied with CHW's performance.

I spoke to two of your representatives and they both were rude. Trying to cut me off when I was talking. Didn’t want to answer questions and when I asked to speak to a manager/supervisor they claimed one wasn’t available and it was loud talking and laughing in the background to the point you could barely hear the representative.

My experience with CHW over the past year has been great. Claims are easily filed online and response from CHW is received quickly. I have been pleased with service technicians who respond and repair the appliance. I have recommended CHW to my friends, family, neighbors and others. This is a must have service for any homeowner and CHW is my choice of provider.

I am beyond pleased that I chose Choice Home Warranty!! The service company they sent out was the best I have ever had in the 25 yrs of owning my home. They actually got here when they said they would and service was wonderful from the appoinment set to the service techs doing their magic. Will tell everyone I know to go with CHW!!

Collin the Plumber, was very knowledgeable. Completed the job in record time while explaining details. He also show me what to do if the problem happened again. This was his second visit to my home for a different plumbing problem. For this reason, I would recommend Choice to a friend. Thank you.

We recently switched to Choice Home Warranty because we were paying more with another company and the service was not great. We had the need to file a claim just a few short months in. We filed a claim on Friday evening and the technician was at our house by Monday morning. He ordered the part and called us to schedule the install on Thursday, we weren't available on Friday so he offered to come on Saturday. My icemaker is now making ice again, I'm glad to see they are efficient and timely, even when it's not an emergency. Thank you for earning the trust of a new customer.

Tech was very knowledgeable and very pleasant. He arrived on time and skipped lunch to do so. Frig went Thursday and he was there Friday. He explained the problem and gave the estimate. Choice decided not fix it and proposed a $494 Lowes card, Lowes couldn't provide a replacement. I'm waiting to hear if we can get a debit card or a check. I checked all over and finally found a comparable unit. We needed a 28" wide one and no more than 67" high. The amount proposed was $277 less than replacement.

Technician came during the appointment made. Called me in advance to let me know he was arriving. Was very knowledgeable. Fixed my water heater and was very courteous and prepared. I had called the day before. By the next day I had an appointment for water heater to be looked at.

The tech did his job but Choice did not. When you get to hear what transpired between him and Choice you lose respect for the decision Choice made. My stove may not be repaired in two weeks because the tech Was Not allowed to order the PARTS needed. If the one part gets installed and does not fix the problem I am without my stove another two weeks because tech tried to do it correctly and was not allowed by the Choice rep. If it is only one part the other could be returned and I the Customer would have a working stove. William ** a loyal customer of Choice Home Warranty.

Thank you Choice Home Warranty. The ac company they sent he found out the problem right away and he fixed 20 minutes after. Very happy with the service. I still haven't use it because weather is chilly. I definitely recommend choice home warranty!

I find the process of filing a claim difficult and I never received a call from our account manager after leaving a message. I shouldn't have to ask the contractor if something is covered, my manager or customer service should be doing that. Customer service didn't understand what I was talking about. If your problem isn't in the drop down online, it's a nightmare getting to speak to a person.

Yes I would. Very timely and great customer service by the technician. The whole team from start to finish was an excellent experience. Received a claim number or case within 12 hours with a Company point of contact, nice work.

Enriquez was personable and courteous. He went right to work; knew what he was doing and explained everything. He has called to update us on the ordering of the part to set up a time that adheres to our schedule, etc. Would definitely recommend him to everyone.

I have just started with Choice, therefore I cannot rate my experience using them. That said, setting up my service was easy and efficient. The sales team was very friendly and helpful. They even offered me a deal that I could not refuse and answered all of my questions. I would definitely recommend. Check back in a year and I will rate my experience using them.

Appreciate the quick, great and knowledgeable service man. On time! Appreciate the help. Will call again. Please send this serviceman again. The end! This is all I have to say! Thanks.

The technician who eventually fixed the appliance was terrific. But Choice sent the WRONG PERSON FIVE ** TIMES! They kept sending plumbers to fix a trash compactor. It took almost six months to do a repair that ultimately was completed in about ten minutes.

Choice Home Warranty is the Best, as I have had other home warranties in the past. The service is excellent and professionally done & saves me lots of money. I am extremely proud of all the home repairs that CHW has done for me. Their technicians do expert work, too!!

The technician from Garage Doctors came to our home within 24 hrs. Of our submitting our claim. He was very professional and courteous and fixed the problem and will be back on Wednesday to install a component he did not have with him. Overall, I am very satisfied with the process.

I received an email about different companies lowering the rate for the elderly. That’s when I received a call from your rep. She explained your prog to me and gave me discounts. I had a home warranty since the 1980s and was getting pretty upset with them. I talked with someone from your company about 2 months ago but was not interested. I appreciate the time your rep spent with me.

S.L.M. Enterprise arrived on time specified. Very knowledgeable, polite and professional. They took the time explaining to me what are the problems on my a/c, how it could happen and how to prevent it from happening again. System is old but they still took the time explaining to me in details. Highly recommended.

Y’all deny too many things that should not be. Not happy as I thought the services would be better. I spent a lot of money and to be denied like my broken toilet then give an excuse to deny it based on a issue that has nothing to do with it.

Part is on backorder, did not receive new date or availability. How long do we have to wait if no parts available. If repair is done with generic parts what is warranty on it. Will I have to pay another deductible. Many variables with very little commitment.

I was satisfied with the experience, but I would to see the repairs happen on the same day not waiting on permission to repair the system. Now the HVAC repairer will not be able to come back until next week.

The response time was quick. The faucet they installed was very nice and worked properly, but I was left to find a repairman to fix the damage caused by the leak myself. The repairman left a mess for me to dispose of.

Associate was friendly and offered me many choices to help me pick the pan that was right for me. He explained the choices and what was covered. He explained to me why Choice Home Warranty was the best for me,

Tech was on time, and very thorough. Gave complete explanation of issues and ordered part. Tech informed me that he was leaving the company, but would leave notes and part information. Tech gave me an approximate date the part would be in, and when the tech would be out to replace the part to see if that will resolve the issue.

Technician was friendly, quick and knowledgeable. He was able to replace the needed parts and everything seems to be working properly. He was very good about relaying the information about what he was repairing. Hopefully, this will get us through for a few years.

Choice never called me about the claim being or not covered nor the repairman ever followed up with me about completing the repair. I called Choice but all the claims representative could tell me is that the ticket was closed and that I should call the repair company. The repair gave me the same response to call choice.

The motherboard of our dishwasher was dead. CHW authorized to "replace" it. However, for this "replacement", we need to pay $400 out of pocket to have it up and running. Why CHW did not simply authorize to replace the motherboard instead of the entire dishwasher? It Would be much cheaper for CHW as well as us.

It was very easy. My garage door spring broke last night when my husband returned home from work. We cannot open the garage door. We had planned a day on the lake but now we cannot get the boat out of the garage. I hope it will be fixed soon.

Great customer service. The customer service person was very helpful. The previous company that came out was no good. Totally dishonest people. I recommend you fire them. They said both AC were low on Freon. Did not charge it up. Gave me an estimate of $3600 to replace both evaporator coils.

I could not be happier with Choice. Wished I had signed with their warranty program long time ago. Super great customer service, excellent response, quick resolved my issues. Service tech appts for the following day. I give Choice a 15 rating of superb service and quick response. I am thrilled I switched from American Home Shield.

The heat on my HVAC system wouldn't shut down. The house would stay hot. Especially our office which is largely glass. Mr. ** was extremely proficient and courteous. He came fixed it. We are VERY satisfied and would highly recommend Accu air.

I called in the morning and had a service person that afternoon. My dryer was up and running in 30 minutes start to finish! I can hardly believe I received service in the same day! Thank you Choice Warranty for making me happy that I chose your home warranty service. I have never had such fast service with a home warranty company before, and intend to keep choice for many years to come.

The technician from Timmy’s was very knowledgeable. He arrived in a timely manner. He was also thorough, and he put forth every effort to give me an adequate assessment. It is very apparent that he strives to provide the best service possible. We will recommend him to others in the future!

Quick and professional. I submitted my claim for my property 8275 St Helena. It got fix the second day. The garage door has issue, The contractor is good and professional. Choice is react very fast. I am happy with my first claim. I have multiple property with Choice.

Technician was spot on time and was courteous. Alex diagnosed the problem in less than 2 minutes. I will recommend Choice Home Warranty to everyone. AB&S appliances kept me informed throughout the process. I have used the warranty twice before they always come through and it’s hassle free.

The response from Choice Warranty was very fast and efficient. They called to see if they could come early as they were already in the area. It took 5 minutes to fix the problem. I would definitely recommend Choice Warranty for all your home warranty needs. Thank you.

Straightforward evaluation, MW was sparking, need to replace magnetron plus 'wave guide' (small door). Technician was professional, evaluated situation and acted quickly to get approval and place order for parts.

Michael was on time, courteous and professional. He quickly replaced the disposal that had the leak! My only criticism is that I had to wait 5 days to get the problem resolved. All in all it was a great experience and would definitely recommend Choice Home Warranty.

The tech was informative and detailed. Disappointed that the results of requiring insulation in attack over problem room was not covered. At least that is my understanding. He took pictures which was helpful. Please contact me if insulation is covered.

I know this Covid stuff got everybody scared but when you have to talk to a machine about a problem is really Aggravating. I need to talk to people, not a machine. Your company not the only one like this.

The technician came in and performed the checks for the problem I had and corrected my fears that I had on the water leak. So now I don't have any worries about the noise I hear from between the walls.

The representative was very cordial and explained the program so that it was easy to understand and make the decision to subscribe. I can see where this will come in handy and save money in the event of a covered event. I look forward to a long and insightful relationship with Home Warranty.

My oven has not been working since 5/5/2021. I was quite impressed with the technician from Sears. Although he had to order a part, and was unable to fix my oven, I am comfortable with having him back and feel That he could fix the issue once the part comes in. I’m LESS confident with CHW.

Very patient and knowledgeable, polite. No pressure. Allow me think about it before I made my decision. Very helpful. He took his time and explained everything to me and would recommend my friends to choose this product for themselves and their families because my friend Kim ** sold me and I myself enrolled.

Best service, great knowledge. Good service. He kept us informed on what he found and what he wanted to do to prevent this from happening again. I would definitely want Tim again if we have any other problems with this A/C unit in the future.

They have excellent customer service and work with you to get you the coverage you need at the best possible price. I would definitely recommend them to my friends and family. I look forward to the peace of mind I'll have with Choice warranty for years to come.

Choice Home Warranty has excellent coverage and package. Sale representative is friendly. Good choice for home. I’m glad they have coverage in Alaska. Trade call fee is also lesser than another company. I will recommend this company to relatives and friends. Thanks to my realtor also.

Let me start by saying I still have the same for this problem since May 5. There was one technician that came out on Wednesday and he just ran the snake through the tub while he flushing the toilet with no success. Then they took a few minutes to look for a outside white pipe with still no success but it seemed as they didn't want to look. I paid them for nothing and I am disabled and can't afford to pay anyone for nothing. Flush the toilet and it backs up into the tub and makes a loud noise. The sink in the kitchen they didn't check it.

This was my first experience with Choice Home Warranty. The claim was easy to file; but more importantly, there was a technician dispatched the following day. It was awesome. The technicians who came were both excellent. They were knowledgeable and performed the sink repair quickly and efficiently.

Very Pleased!!!! Tech was professional and very polite..Please Choice keep this company on your list..I used your automated system for the first time in the 14 years we have been a customer with You and it was very easy..Thanks..This experience gets a A++

Hello,

I had already made my decision to purchase a plan and he was so pushy that I actually tried to cancel it. I understand he is trying to give the customer the best deal, but when I have made a decision to decline said deal sales dude should respect that. He kept going trying to get me to purchase the 3 year plan. I get it's a great deal but that is a lot of money upfront and his lack of respect for my decision was very off putting. It was like deal with a toddler that just will not take no for an answer. I get it's a good deal but don't make me feel like ** because I can't shell out $1,500 bucks upfront on a service I've never tried.

Very, very dissatisfied! Denied my request! I have been a loyal customer for a long time and I feel that your advertisement to fix i.e. air conditioning is a false claim. I have been waiting for a claim person to call and have not received it. My payments in good faith seem to be a waste of my money. I will no longer recommend your company to others like I have been.

The rating would have been a 5 star except Choice Home Warranty could not give contractor approval for repair until it went “up the ladder” to a supervisor. Because of not knowing when that approval would be given the contractor went on another service call and completed the job the following day. It’s very hot here in Florida so it did cause an inconvenience. Contractor was great.

The breaker switch for my air condition needed to be replace according to the technician. He remove the old one and was going to replace and called CHW representative to inform about the issue. The rep wanted to know the cause of the issue and the technician indicated that the unit is old so it could be numbers of factor would cause this problem including maybe surge but was not for sure. The CHW Rep immediately told the tech that it will be cover not to proceed. The tech indicated that I cannot leave let this because I ready move the old switch and the rep told the tech to end the job not to do anymore. I got message the claim was denial because it was surge and I need to refer to my contract. I send a request to the case worker as why I believe this claim to be pay. She denial it so I had to pay to complete the job. Yes my air condition is now working.

Very pleasant and explained in detail what he was doing. Very easygoing and polite. Made sure the job was complete. Job well done!!! Would recommend to a friend. Again job well done & complete. Called to let you know when he would be there and followed up on the call.

The Representative was very professional and knowledgeable. He gave me multiple choices and answered all my questions. I will certainly tell my neighbors, friends and family about Choice Home Warranty. I hope and look forward to a good experience with Choice Home Warranty.

Says 24/7 Customer Service but no. Had a water leak at 2 am and was unable reach customer service! I tried calling every number on the website and nothing! Luckily, the damage was not too severe. The tech was amazing though!

The service vendor was friendly and courteous. I’m still waiting to hear back from the warranty department on what they decide about my air conditioner but I have so far been pleased with the service. The guys came in and diagnosed my issues with my Chaco system and was nice, friendly, and great!

Service was excellent. On time and work was finished within the hour. Company that was chosen, also was friendly. I think CHW is the best. Would recommend to everyone about CHW. Pipe started gushing water on Tue. Called on Wed and they were here on Thurs.

This is the first time in a while we’ve actually had to use our home warranty. And we are very happy with how Choice Home Warranty was efficient with locating a technician to help solve our problem. Once again choice has been very helpful in a solving a problem. Thank you choice.

I got caught up in a scam by the last repairman, Edwin ** of the Jean Company, and my request for a repair was denied because he subsequently sold me a used refrigerator which you had previously paid for. I assume he was the serviceman on that case and took the fridge with him and sold it to me. I am now being penalized for something I had nothing to do with.

Repairman did a good job replacing the water valve. However, there was a problem he didn't see. When I got up this morning, there was water all over the floor. There was a leak underneath the refrigerator that he didn't see. I have already let CHW know about it.

The warranty sounded good but the reps all talk fast, give different quotes...called 3 times and received three different quotes but the last rep told me 399 for the entire year and 85 service fee then he had me agree to 3 years and I said so that's 399 only, but I should have known when he wanted me to use a credit card. The rep took out over 1300 dollars from my account. The reps are all about quota instead of really helping and explaining things to customers. He did not say at one time we will deduct this amount from your account. He talked in codes and riddles to lead you to believe one things but it was a whole other thing. That is how they get ya to join with fast talking and getting you off the phone and once you become a customer then you will not even be able to get through.

Our Whirlpool washer had not been functioning properly for a few weeks. It was reported to Choice and they sent a technician promptly. He replaced a part in it and it seemed to be working fine, but only lasted a couple of weeks before breaking down again. This time a new technician was sent and he diagnosed the problem immediately. The repairs would be too expensive and as a result the company decided to replace it by providing us with a fair market value for the washer. Thank you.

Tech Darnell, came to my home to diagnosis my air condition failure, he called before coming to advise of estimated arrival, he was very professional and respectful of my my home. After diagnosing the issue he relayed it to his supervisor. He came back week later to replace defective part...Very satisfied with the service is provided.

AFTER 6 days of trying to reach CHW by phone and E-Mail, during 6 of the hottest days of May, I finally got through. My problem, I believe, was that I was using your phone "prompts" to initiate a follow-up from the previous visit to fix my A/C, INSTEAD of submitting a NEW claim. However, as soon as I reached CHW, I was impressed AGAIN that the response to get a service man out here was extremely fast. "George", from AAA Brands came to my house and became my hero that day on May13th. He was on time to the MINUTE, polite, and immediately got to work. And, bless his heart, he had my A/C up and running in about 30 minutes! Thank you CHW and thank you AAA Brands for George!

My washer and dryer combo machine broke down and Choice Warranty sent out a tech to fix my machine and the repair was going to be more than it was worth so they decided to go ahead and set up a replacement for me instead.

The technician was friendly and fast. Also on time. He took care of the problem. I would recommend the technician to anyone looking for help with heating or air. The response from Choice was very quick setting up the appointment.

I purchased my home warranty over the phone. The sales rep stated "If we can't fix your appliance we will replace it" when he should have stayed that limitations apply. So I purchased the home warranty expecting what I was sold, when in reality if they can't fix it they will pay you the wholesale price of a similar item (about fifty percent the true cost). I will never suggest anyone get a Choice Home Warranty. What they did to me is unethical. It's called a bait and switch.

The technician was on time, friendly, courteous, and knowledgeable. He called on his way, and came at the beginning of the window of time, He did the work very well and didn’t leave me any mess to clean up! I would definitely recommend him to anyone without any hesitation.

I paid over $2,000 for your service. I understand that you may use automated answering machines to help on several matters but when a customer needs to talk to a human being, you better offer that option. Your system didn’t offer any opportunity to talk to someone when I needed, and just cut the call after a recorded “Goodbye”.

The first technician from S & A Plumbing opened up the drainage lines but didn't bother to find out why it was happening so my mainline was clogged again within 36 hours. When the technician from Total Plumbing came out he went out of his way to find out why my drain line was clogging up. He went above and beyond anything that was required of him to track down the problem and then took the time to explain to me in detail what was happening and what needed to be done about it. It was such a relief to finally get some answers and to know that there was a way to take care of the problem.

Gerald ** was awesome in answering all my questions. I was with American home shield for 4 years and they no longer had vendors in my area. I shopped around and decided to give Choice Warranty a try. We'll see how it goes. Gerald reassured me that I would be satisfied with the company.

Response time was very quick. They arrived right on time and the repair was done quickly. The technician was professional and polite. I was given advice for future maintenance. I will definitely recommend them again. I am very pleased with the service.

The technician knew how to fix the problem quickly and in one visit. He was courteous polite and on time for the appointment, before he left he suggested some good techniques that maybe will help to slow the problem again.

When I first called to ask questions about your service the first operator was not very pleasant and then he hung up on me when I said I was just shopping for a new company. When I called back Mr Marcus was very pleasant and even gave me a discount for my previous experience, that why I chose to cancel my other service with the other company and purchase your service.

Thank you for your service. This job was well done. Customer service was great and the people that came out did a great job. I'm very happy that I took this warranty out. Only thing I don't like is you have to email everything. I love to talk to people on the phone - not email and texting someone.

They sent one company that came out and said I had a leaky coil that would need replaced. I paid that service charge. They then canceled that company and sent a different company to put freon in the system and I paid another $85. The day after that service, the ac no longer works and I'll have to start another claim. Still hot in my kids rooms. So hot my daughter got up and threw up one morning. Unacceptable!

Choice warranty company has denied another legit claim. I started the appeal process and was told that I'd be called back at the set appointment time and never received a call for the set appointment. Meanwhile, my ceiling is still leaking in my very hot garage, which I'm sure makes the problem worse by the day.

I have found that CHOICE seems to look for ways to deny claims. Interestingly, they used the same reason on three of mine. On appeal, they use their own employees who are partial, not true mediators. I can’t even get an appointment for one appeal for another 6 days. They dragged their feet on my getting someone to service each of my claims, as well, even with them knowing I was my not able to shut off leaking water. The hoops I have had to go through in order to get my claims handled will have taken me so far up to two weeks on one and on another a week so far. I haven’t even heard about an appointment for an appeal on the third for which I made the claim over a week ago.

The gentleman was very professional as well as very cordial. He explained the repair so that I not only understood but saw the work being completed. He was on time. He took care of the house and very open to questions that I had.

On Saturday May 1, 2021 I put a call into Choice Home Warranty regarding a leak I was experiencing that was coming from my living room ceiling. I was in the tub when it started and it became worse once I began to drain it. I called CHW and they said they would send out a technician. The tech called me the same day and came out the next day. When he came he had a small knife and a ladder. He first checked the bathroom pipes. He turned on my shower upstairs and let it run. He came downstairs and proceeded to cut through the ceiling but not where the giant water stain was, he cut just below it.

The unit was low on Freon, found where unit was leaking at valve and Choice refused to pay for the Freon. I do not agree choice refused to pay for the Freon and labor. I left this company once before because of issues like this. I intend to dispute this decision.

Just signed up for 3 years with a special promo and received an additional 6 months free. The agent listed several known vendors in my area that would be available to service my home if needed. That and other positive reviews prompted me to sign up.

Called for repair of my AC unit. Was told that my claim was denied initially because there was rust or corrosion on the unit. I had to go all the way through the appeals process before anyone would acknowledge that the technician's notes, nor the pictures he took, reflected anything about the unit having rust or corrosion. Then I was told that the reason for the denial was that even though there was no rust or corrosion, because the unit was not more than 6 years old, it must be a manufacturer defect and that wasn't covered either. I was also told that it wasn't just the technician's report that was considered, but a HVAC specialist with CHOICE who had not even examined my unit was the one to make the final determination and assessment on the claim. It would appear that CHOICE is refusing to accept the technician's report and devising an alternate reason to deny the claim.

Technician was pleasant and thorough in his knowledge. He fixed our dryer and gave recommendations on how to prevent issue from happening again. He was a little late because of other jobs that he had lined up for that day but he did call that morning to let us know that he would be a little later than what was scheduled.

I had a very positive experience with the replacement of my garbage disposal. Jack was prompt, professional and kind. He was all you could hope for in a service call. Old school at its best. Thanks, The ** Family.

The technician was awesome! Professional, kind, and courteous! He was also very knowledgeable about our issue and resolved our problem promptly! He made suggestions of how to maintain the device for the future. I can’t say enough good things about the tech! He’s the best I’ve ever had.

Inquiring for warranty on appliances in our home. Premium was less than previous warranty we had for stove and refrigerator. With this contract more appliances are covered. Monthly premiums are manageable for us as we are a retired couple with social security as our income.

Choice Home Warranty made it easy to solve them fast and can’t thank you enough, hopefully in the future we can keep this home warranty active, during this hard time we can’t afford to buy a new or fix anything.

My recent Plumbing Claim was handled smoothly. In the past I was not happy with their claim handling and was not a happy customer. If my experience this week is the new normal, I would recommend to friends and family.

The first representative I spoke to on Monday must of been fairly new. He had to verify answers before answering my questions. The representative I spoke with on Wednesday was great, he not only verified my questions but he explained also. He made it easier to make our decision to obtain their product.

The service call was quick and professional. My problem is with it taking up to 30 days to get an emailed minimal gift card to replace my dishwasher. This is completely unacceptable to wait for a much needed major appliance in my home. Why do you take so long to replace???? We already complained and received a non answer as a response.

To do one more add on, 2 more years, what a great deal etc, etc..I bought the 3 yr deal and felt satisfied, then he tried to double that...And I do NOT like high pressure sales...Regardless of "savings" when I say I am done, I am done.

This service is so necessary... Now I don't have to worry about who's going to fix my problems should they arise. Now I'm going to share with every home owner I know. :-). Thank You Mrs. **, I appreciate all your assistance in getting me and my family set up!! (Give her a raise)..

I’m disabled, have no alternative way of washing clothes, and all I got to speak to is a computer, deaf one at that. No word about when it will get fixed. My cleaning ladies only come once a week and they do my wash, please tell me I don't have to wait a week. Thanks ahead

I was promptly called after filling out the initial information. Francis was able to explain to me the contract and go over any questions I had. I was reassured that I will not have the same problems as with my previous home warranty company.

Josh with Timeline Heating and Cooling came out for diagnostics. He is super nice and at this point has done everything he can to take care of my central unit problem in a timely manner. Choice Home Warranty is the best and so is Christina **!

She was on time, responded and explained to me the problem and what she would do to repair the leaking faucet and running toilet. She returned to repair the toilet and pointed out that I had a broken floor also.

The young man came within 2 hours and did an amazing job clearing the problem. He was very personable and explained everything that he was doing. He went above and beyond by explaining what he was doing and helped me to understand why I was not getting good water flow from my faucet.

The tech checked everything and explained the problem. Left his contact info if I have any questions and said he would send report to CHW. He explained if they approve the work he will schedule another appointment to come out and replaced the defective part.

Today, I have been cut off twice by you while waiting to transfer a call. Three times the extension number I was given for Joshua, the case manager, said transfer failed. I am 76 and not good on computers. Joshua said to call if help needed. I’m simply fed up with your service. First, we waited and waited and an hour before the time window was up we get a call telling me we’re out of area and would have to pay $100 and it would be the next day before plumber could even come. Then Joshua told me to call a plumber and I did. I was told I’d get $175 towards the fee.

Technician from Appliance Appliance Repair (Malik) was prompt, courteous and knowledgeable. He diagnosed the problems and quickly made necessary repairs neatly and without inconvenience. I forgot to to keep copies of signed invoices, but maybe it is not customary for copies to be left when repairs are performed under Choice Home Warranty.

Tech was professional but the claim was denied based on a ridiculous argument which I will appeal and if I do not receive a fair final decision I will institute legal action. You picked the wrong person to screw with as I am in the ac industry and very much aware of your company policies. You should have contacted me before denying the claim as there is a less expensive fix. RO **

Anthony was very competent, he did a good job. There is nothing more that needs to said, he did a good job and called us to tell us he was on his way and when he would arrive and there he was at the time he said and he had replacement parts on his truck. Whole job took very little time.