Choice Home Warranty Reviews

Very dissatisfied with customer service. Always scheduled for the next day giving no heads up to get off work. Rush home for scheduled appointment time and nobody shows up. Then you wait on hold for 20 minutes for customer service to tell you the appointment time was changed to 7am-11 am. Nobody informed me and I can't get off.

Took too long to get a repair man here...11 days with no air conditioning in 90° heat!!! Once he got here he did a great job finding the problem and fixing it. Your company needs to employ people that speak clear and understandable English!!!

Iam a very very dissatisfed customer!!!! Abe the cust. Service rep. That sold me the policy failed to mention the cost of the service call which makes me very upset!!!! I want my money back!! Also the automated cust. Service ask if you would like to be called back rather than stay on the line doesn't work either!!!!

It took approx. 3 weeks to get a tech., to arrive for my HVAC work. This was due to apparent inability of Choice to acquire relationships with local vendors in my area. I was instructed to contact a HVAC co. myself, and that i would be reimbursed. I couldn't find anyone that was interested in even getting involved with any warrenty co. directly because they didn't want to wait over 30 days for payment. NOT GOOD!

The plumbers were very professional & informative when they explained the problem with my toilet and what they would do to fix it. They completed the job, and I was very satisfied with the results. I would definitely use their services again.

I was very pleased with the Customer Service rep and how much he helped me with my first claim. We bought this policy over a year ago and am pleased that he helped me with the claim. Please thank him for me and tell his manager that he did a SUPER JOB.

I'm in process of filling a claim for the first time which I'm waiting to complete. I'm happy with my service that I have received a repairment is on its way to know the problem of the Appliance and get prompt help from kind ad courteous people. I will recommend you to others.

My situation may not be able to finish with 200 characters. I will briefly share my nightmare situation with CHW. My Hot Water tank situation drag over a month and I had to make a complaint with BBB in order to bring them to the negotiating table. I feel that CHW is not a Consumer friendly Warranty Company. They will try to save $$$$ for themselves until such time they will ask the same Company to visit the Consumer residence. After the third visit then CHW will look your Contract then they will make a decision in favor of CHW.

Andres from APPLIX Appliance Repair Company was excellent. Andres Arrived on time. Andres was very pleasant, friendly and courteous. Andres please professionally and carefully removed parts and quickly diagnosed the problem. Waiting for parts. Looking forward to Andres return to do the repair.

The salesperson on the phone told me that sewer and water lines outside of the house - the lines from the street to the house were covered. These items are NOT covered. I asked the salesperson about coverages and he explained everything was covered. What he failed to tell me was the $3000 yearly limit...

Called me to let me know what time he would be here. Very professional, gave me a receipt of the service call. I would recommend Absolute Plumbing, did what he was supposed to do, cleaned up where he was working.

Brandon ** was a joy to work with. Easy to understand, answered all my questions. We will see how it goes when and if I have a claim. Is nice to know that I am protected. That all I can say at this point. We will see.

Mechanic came in, was quick and precise with his work and movement. Didn’t take long to find the real problem and explained to me the situation. Very efficient. Overall simple and easy assessment. Thank you.

I had a clogged toilet and he unclogged it after I told him what we had already done. He was very polite, explained the process, and let me know where he found the plug, as well as the fact the it was old and our use was bound to cause the complete blockage. However, he said it was something no one could have foreseen.

I was nervous I would be assigned a technician that tried to take advantage of my ignorance in regard to HVAC. This was not the case. Kevin took the time to show me exactly what failed in my evaporator unit. He was very knowledgeable and helpful, I would recommend him to anyone needing AC help!

I had a great customer service experience. The representative explained the coverage in full including how to make a claim and was patient while I completed a balance transfer to pay for my policy. Total time was about 5 minutes. I would highly recommend them.

The person that came to the house was very nice and knowledgeable. Sadly it’s almost a week later and I’m stilling for a reply from the warranty company about a refund. The microwave is so old it can’t be fixed.

The plumbers that came to my house yesterday was very kind and very professional people. Very courteous to myself and my family. Choice Home Warranty did a fantastic job finding these people. Simply can't say enough good things about them.

CHW responds very well for my recent major problem with my A/C repair/replacement. Overall very happy with the coverage even though we had to pay over $2300 to replace my entire A/C system however considering a new unit cost between $7-$8K even though we thought we were 100% covered CHW was fair. And their customer service was very good. You definitely save money with them when a repair is needed and have peace of mind on repairs.

I was sure the issue was a faulty Wax Ring, proved to be true. The technician sent me a text msg stating he would be coming to my home today. I was very impressed by his neat and clean attire, from footwear, slacks, and company shirt. Mr Rodriguez immediately began checking for leaks, tightened lose bolts holding water tank. Then cut thru sealed caulking, which released water. Unbolted toilet, lifted and revealed bad wax ring. Cleaned area, installed new ring, placed toilet and secured to floor. Completed task within 1 hour. Excellent Job.

The technician had a different appointment time when I called to follow up on our appointment. The technician repaired the problem with our refrigerator freezer and everything was working just fine when he left, however, the freezer door would not open and close as it should the next day.

We called and let Choice know what was going on with our AC and they told me someone would be in contact with me within 24 hours and they were. They had someone at my home within 48 hours after initial contact and problem was fixed. Thank you so much.

I am giving you a 5 star rating because, when I do call you for a problem that I have, you have always taken care of problem in a timely manner. I have recommended you to my friends and family. I just hope you keep up the good work.

Very happy with assistance at getting a new order to repair refrigerator. Resolution personnel was not only helpful but also polite, considerate and patient as I ranted about poor service from prior service technicians. He provided an order with a different contractor. Thanks again for your Help!

Great for little repairs but if something major breaks... like in your ac... they will find a reason to deny the claim. Contractors are hard to find due to Choice going back on their repair approvals. Longer wait times for homeowners to find an accepting Vendor. They will approve for instance leak stop (freon was low). Choice approved to put leak stop in unit ($145) and add freon. They decided not to cover the freon after the repair and will only pay for the leak stop. That did not work so technician had to come back out. No problem. Technician came back out and Choice approved a leak search ($150). Found a leak in coil and approved the repair. Now that the repair has been made and billed they no longer are covering the Leak Stop... since it didn't work nor are covering the leak search. I don't understand how they do this ALL the time and get away with it. These charges are now on me since the work was performed.

Service was good and so was the response. All people involved were helpful and in giving directions in following the directions to come to a right conclusion. I was happy in the correct determination of the results and will continue to use the service.

Service was great. Replaced the garage door motor. He was very professional and would highly recommend. He was timely and had to leave to get the new motor but came right back in 20 mins and completed job. I am very satisfied.

I spoke with Kris, she was kind, thorough, funny and very may genuine. I'm happy that I was able to speak with her as she was very helpful in setting up my service call. Thank you for having helpful, knowledgeable, friendly associates on the other end of the phone to assist those of us who may be a bit frustrated with our appliances.

This is the second time I have had this warranty. I haven’t used it yet but I hope when I do use it that I don’t have any problems. The price seems fair. I spoke to a guy and he gave me a good service fee price.

The technician was good & was thorough in trying to find my problem, however I very dissatisfied with the choice warranty because they sent me an email denying the claim because I'm told it not wear & tear. If you have done nothing to cause a problem & something breaks for use, what do you call that. Very disappointed.

We received status that our claim was covered and nothing is being paid except labor. What is the point of having a warranty if you’re not going to cover anything that you say is covered. I’m so very sorry that this occurred because I can’t explain to my husband the reason for keeping this policy if we’re being denied with no explanation.

Hi, We were offered a free inspection by our Electrical Company. When they came, they found that the “run canister”, was not operating and it needed to be repaired. So I made an attempt to speak to someone at Choice to see if it would qualify for a repair. I could not ever get a person to speak to, so I set up a claim, thinking I could talk to the person when they called to set an appointment. The call to set up the appointment was also a voice mail, so I canceled the appointment, thinking I would have to pay $65 to get my question answered on top of repairs if it wasn’t covered, so we just paid the electric company to repair the a/c. Needless to say, it was a frustrating situation. Please give your customers a way to speak to a person with questions, and not just a computer.

Very pleased with the service and price. The tech appeared knowledgeable and was very polite. I would have then anytime in the future for maintenance of the other unit as well. The tech worked non-stop and came prepared with the materials and tools. He would it finish earlier if he had another tech with him.

Sears tech very competent and courteous. Had to replace ice maker on this visit. Work was done quickly and efficiently. There have been no further difficulties with this appliance thus far. I would recommend this provider and also it was a smooth and efficient process on the part of Choice Warranty.

The repair man was very nice, arrived when he said, knew what he was doing and was completed in approximately 45 min. I would definitely recommend him. My call to Choice Home Warranty was handled fairly timely and I would recommend them.

Great prompt service. Professional service technician. Communication was excellent. Kept the customer updated on arrival time. Problem solved without complaining. Payment was made easy. We’ll certainly recommend this company. Other repair and maintenance companies did not find the gas shut-off valve. This technician located it immediately without too much effort. Made recommendations to add louvers to the door to allow fresh air intake in order to keep the water heater pilot lit at all times otherwise it will go off and will have to start with another service call and arrange for another appointment. So the part was replaced without any complications and now we have hot water.

They have failed to come through as they should have, most recently with the Air Conditioner condenser coils. The plenum got wet, so they denied the claim on the equipment that was causing the plenum to have gotten wet. This is the first review I plan on putting out there, unless they rectify this. Prior to renewing my home’s “warranty”, I asked specifically about it covering the air conditioning system, and I was told they would, well, that has been a lie, thus far.

Technician was efficient and friendly. He checked all the fittings and connections. Hopefully he submitted the diagnosis he gave me. He said the stove is not repairable and needs to be replaced. A new range is approximately $1000. I've been waiting 2 weeks for this claim to be processed. I would appreciate an answer soon.

Great customer service! No questions asked when repairman said item too old to repair. No issues in getting the monies for the replacement. I'm glad I made the decision to buy Choice Home Warranty. It is easy and affordable. I have had great experience with both service reps that came to my home. One for a leak under my sink and for my refrigerator.

The plumber that finally was sent to my house was excellent. He did the needed repair and made sure it as not leaking before he left. My issue is with the fact it took 52 days for Choice to get a repairman to my house. It is completely unacceptable. I regret choosing them for my home warranty.

Thank you for helping me with my fist claim and canceling and reschedule a new claim. Agent was very friendly and helpful so far. Hopefully I can get my problems fixed. My refrigerator went out, stop cooling and then it started back again so I had no problem canceling my appointment and when it stopped cooling again I had no problem getting help rescheduling again.

Impressive experience all around. Door hinge problem was reported by me and early the following morning the service agent arrived complete with toolbox and facial mask. He introduced himself as Ramon and set about the task of repairing my range door in a most courteous and efficient manner. He set about his work giving me the reassurance that he understood the problem and clearly knew how to solve it. This is my second time to use the services of Choice Home Warranty and I am well pleased. Thank you!

I've already recommended Choice to family, friends, coworkers and neighbors. I feel it's the best Home warranty company and I've had more than one. They cover more appliances, and work hard to get your issue taken care of. I like how they have updated their policies to adapt to the the changes and needs of the customers.

I was nervous at first because this was my first time doing a claim and I was approved to get my drywall fixed which was exciting Because I always thought I could never get stuff done on my own but it was a smooth.

I was contacted before I even finished putting my information into the online form. The representative was very helpful and knowledgeable. My husband is a veteran so we were able to lock in our cost as Veteran VIPs. It convinced us to opt to purchase plans for our two daughters who own their own homes.

Initially, I was scheduled for next Friday. I called the technician to ask him if I can get a earlier appointment and Xavier stated I can be there today between 3-6pm. I said ok. I explain to Xavier what was going on with my unit. So around 12:35 Xavier called and said I am on my way. My heart skip a beat and I did a little dance AIR. Xavier thoroughly checked everything and it was fast and I was AC was up and running. Now We are kicking back watch Football. THANK YOU FleurDeBreeze A/C & HEATING LLC.

My most recent water bill revealed I had a water leak, somewhere. Called and initiated a claim on Thursday, appointment was confirmed on Friday and repair made on Saturday. Unfortunately for me the leak was at the meter so not covered but the plumber they sent was great.

I was very pleased with the work of Cortinas & Sons fixing my AC Unit...thank you! The professionalism of Ruben Cortinas was exceptional. I would highly recommend them to anyone needing HVAC work. Thank you Choice Home Warranty to connecting me to Cortinas & Sons.

I've had this warranty almost a year. Did not expect any problems, but unfortunately our dishwasher died. I had to find someone and pay the bill myself because they couldn't find anyone. The dishwasher was beyond repair so they offered me about $250 to buy a new one. You can't touch ANYTHING for anywhere near that price. They finally agreed to give me $600, which still wasn't enough. Next my fridge stopped chilling. They sent out a great technician from Sears Appliance Repair who quoted just over $800 to fix it (retail cost to fix would be almost $3,000). They flat out denied it claiming that we misused the fridge causing a part to break and that caused other parts to go bad.

Tech was very professional and perform his work at hand quickly and very good at his job. I would recommend him to anyone. He was very friendly and knew his job and cleaned up behind his work. The AC outside unit was not working properly. Fan was not turning and air inside the house was not cooling at a proper degree. The Tech installed a new motor and added coolant to the system.

The response from Choice Home Warranty was fast, and claim assignment made over the phone. The company assigned to make the home visit contacted us quickly and the visit happened sooner than we expected. The technician seemed very knowledgeable and experienced.

I recommend a home warranty for any homeowner. The money I have saved using Choice Home Warranty has been substantial over the years. I just had them repair my dishwasher which would have cost nearly $400 without the warranty.

My water heater started leaking. I called Choice and they gave me the name of a company to Call. Within a day I had a new name brand Hot water heater installed. Very quick service!. It’s hard to repair or replace the many appliances in our home but a service call cost Is doable. Choice is fair and easy to work with.

My call was answered promptly, and a service ticket was generated really quick, a little disappointing that the service co. won't be here for 5 days, hoping my food doesn't spoil, just hoping they'll be able to fix the problem when they come.

I filed a claim for my garbage disposal leaking and I had a technician reach out in a day or 2. He was able to accommodate my work schedule by coming out Saturday. He replaced the disposal very quickly and was very clean.

I am pleased with my good customer service and quick response when I need to file a claim. I would recommend them to anyone I know. I renewed my policy because they are great. I’m very satisfied and happy. Great customer service always.

Tech was great. Affordable plumbing and electric was great. Good choice on them. The only complaint I have is the 3 week wait on you to contact them, I pay you on time every month. I expect better response time out of you. Other than that I'm good. I just submitted 2 claims. Let's see how these go.

Showed up on time. Courteous and explained repairs. However, it would be nice to let the customer know what forms of payment are acceptable. This company charged me a 2.6 percent fee to use my credit card. I am pleased with the service I received so far.

Tony is extremely helpful, knowledge and a great professional. He always explains each issue very clearly. He keeps his appointments and has great communication skills. He has a great attitude and is friendly and courteous. I recommend him without any reservation.

AC compressor went down on June 12th. No technician in Wichita could be found to work for your ccompany; all said Choice owed money to them. Finally I was allowed by Choice to get my technician for fix. I paid technician from my pocket and was paid back by Choice. We were 38 days without air.

The guy came out and fixed the garage door within 30 minutes. He had the knowledge and expertise to work on the door in a very professional way. He completed the job and tested the garage door and keypad quickly.

I emailed Choice Warranty and received a phone call from the customer service representative about my issue within minutes. Very impressive for two reasons a personal phone call and a fast response which is almost unheard of today. I already have an appointment with the service technician.

Having Choice Home Warranty, I like being able to get things fixed. Sometimes it's not as quick as I like for it to happen, but it eventually happens. I haven't been dissatisfied, but twice, I got dissatisfied with their service. But overall, it's doing okay. I had a problem with my air conditioning. It took them two weeks to get it back up and running. We were suffering in the house with heat for a couple of weeks. Once they came out, they diagnosed it and then they had to order the part. But once they got the part, they came out the next day. I had to make a second call 'cause something else happened after the first people came out. So they had to come out again a month later. It's doing okay right now.

Service man could not understand or speak a word of English. We had to have his office translate for us. Other than that it was fine. I don't understand why you would send a repairman with no English without verifying customer could not speak spanish.

CHOICE Home Warranty did a great job on repairing my water heater leak. The technician was friendly prompt and very thorough. After they repaired one leak I discovered another one a few days later and they responded quickly in sending someone back out. I would recommend CHOICE Home Warranty to anyone looking for a company to take care of Home Repairs.

Though it took 20 hours to get a call after we received a claim number, the repairman was excellent. Our first claim. So far so good. May it continue and then as Realtors we can shout out about Choice Warranty's prowess in the market place.

New at this, & will have to wait for service till December for contract to kick in. So can't really cnswer this question yet. Feel better with basic coverage now & know I will get servicemen to fix any stuff that breaks down in the future.

My air conditioner suddenly stopped on Sunday. I email a request to Choice. I was told I would receive an email with an appointment. I got it and my appointment was for Wednesday afternoon. I called the repair company and asked them to please come sooner if possible. The owner was able to move the appointment for Wednesday morning. He was very professional and fixed the air conditioner and it's cooling better than ever.

So far all work has been satisfactory but repair is not complete. The repairman has to come back and finish, he has to order and install a circuit board in the unit. He has not contacted me as yet to set a repair date and I cannot reach him on his phone. I will keep you informed.

Staff are superb with the taking care of its customers. Luis **, US Army Retired Disable Veteran

PGC Mechanical came out on a Wed. and diagnosed my A/C, said they had to order a part for it and it should come in early the following week. It's been a week and a half, and I have not heard anything back. Not easy to get a hold of them.

We called Choice for 2 issues - the 1st dishwasher not working. They came out promptly but to no fault of theirs we have to wait month and a half or more for a part - hopefully it comes in and is repaired with no other wait. The 2nd was a toilet issue-they saw their was a broken part with no replacement and we had a brand new one installed with in 2 hours of plumber coming out. 1st time we have had a home warranty and so far we are happy. We had stuff breaking down every few months until we bought it and now 1st time in 2 years.

The technician assessed the defect and will replace the part. I have asked the technician to be sure to test the entire heating system to assure proper heating after the new part is installed next week. I’m unsure why I have to wait a week for the part but that is what the technician told me.

Jose was professional and knowledgeable. Our refrigerator ice maker stopped producing ice and he replaced the sensor on our refrigerator. It was done in a timely manner without any hassle from the technician and Choice Home Warranty. They exceed my expectations. Job well done.

The claim process was easy. Our washing machine was in need of repair. The problem was diagnosed and parts ordered so when the technician came to the house he had everything he needed to fix the problem. Choice Home Warranty has a system that works.

Found it difficult to submit claim. Had a difficult time understanding the customer service person. I had to constantly repeat myself therefore making for a difficult and frustrating time. I can only hope in the future I will get an American or at least a person that speaks English well.

The one and only thing that upsets me is that you do not disclose you will depreciate the item you are replacing should repairs be unable to be made to the item...that is refrigerator, range, etc. I had a personal experience with your company a few years ago with my electric range. In your opinion the repairs exceeded the value of the range, which was not that old by any standards, I was offered an amount that would never have bought me any new range. Thank you, Rudy **

There has been a significant lack of response from customer support and management escalation over 2 weeks. Promising to respond in 30 minutes but not hearing from anyone 2 days later. This is Unacceptable. I am still waiting for a response and disposition of my claim after 2 weeks.

If you have an electrical problem, DO NOT expect Choice to repair it for you. Yes, they will send an electrician to change a circuit breaker but nothing beyond that is approved. The electrician they sent out said I needed new wiring on a particular circuit. Cost was $1550.Choice declined it. These are wires inside a wall. No one has touched these wires since the house was built. It's just wear and tear. But they refuse to stand behind their warranty.

The Customer Service Representatives consistently provide great service being patient and excellent advise. I highly recommend Choice Warranty. I have been a member for approximately five years. The companies affiliated with Choice are responsive in making appointments with well qualified service providers in my area.

The service was all right. The technician could not fix my dishwasher or microwave. He said that he needs parts and he’s waiting to hear from Choice Warranty. I’m still waiting to hear from Choice Warranty. That’s all I have to say.

Bearing went out in a/c fan motor, had to replace fan motor, didn't have time to wait for approval as it was middle of summer, did not know all guidelines to be reimbursed until repairman had left. He didn't know to make pictures and neither did I. Process should be more simple and allow owner to submit copy of invoice or bill for payment in order to be reimbursed. I had to pay for all the repair myself. $200 out of pocket.

Austin was obviously experienced and was able to quickly determine what the issues were and informed me of the parts necessary for repair. I will always use his company for appliance repair services and recommend him to family and friends.

I have no complaints with your service. So far. I've always received quick service and resolutions. My dishwasher was not working due to a pest problem which was not covered in my contract. But it was diagnosed properly by their contractor, and I was able to resolve the problem as diagnosed. I'm pleased with your service.

Went online for a quote and bam just like that Brandon called me. He was very helpful in explaining the plan and what was covered. He answered any questions I had and also waited patiently while I got permission from the big boss (husband) to purchase the policy. Fast, friendly, comprehensive set up of service.

I am a repeat client and will be again for the next 3 years. My rep Victor went above and beyond to share all the upgrades that have been made for a better client experience. I am excited that the system has been simplified and is geared towards the clients. If you are looking to be covered give the reps an opportunity to educate you on all their services, as it will give you peace of mind if your appliances go out. Highly satisfied client with a great rep Victor.

I have been dealing with my GE dishwasher turning on & off then completely stop working since February 2022. The situation still has not been corrected & every time I call I have to wait forever then get a new claim number which makes me have to pay another service. You made the serviceman order more parts again, for which I now am waiting AGAIN for the parts to arrive so they can be installed. I find this very unfair along with dissatisfied. I am to the point of which I WILL NOT refer your company to anyone. Also when it’s time to renew I’M NOT. Something needs to be done.

I like Choice. If I have a problem, they take my information down and the techs come in a reasonable time. I had claims with my water heater and my AC unit. I've had a good experience with the techs. All around, it's been a great experience with Choice.

Alex was a great representative, he explained my policy very well and was very professional. He was patient and answered all my questions. I am looking forward to my new policy that will save me in the event of an emergency.

The repairman was very professional and polite. Very thorough and knowledgeable in completing the repair. I’m just disappointed that Choice Home has gone up on the service fee. I’ve been a so called loyal customer for many years. I seldom have any warranty issues. Thinking about canceling my contract with them. Not really serving any purpose when I think about my monthly payment, the service fee vs how many times I’ve actually needed service. I’m losing money!

The representative was friendly and offered some great deals, but I felt a bit pressured into the purchase. So, I am continuing to shop around policies knowing I may cancel the plan within the thirty days money back guarantee. Hopefully, there are no loopholes there.

Cynthia ** contacted me to discuss what plan I wanted and what it would cover. She explained the entire plan and was also able to give a great rate on a plan that covers everything in my house. It was a pleasure working with her. She made sure I could get every possible reduction in price as she could. Thanks to her I've saved a lot of money.

Started off a little "rocky" with calling in - but ended with a new customer! You have Eli ** to thank for that! I am looking forward to a long relationship with your company and will be referring others your way - once I have worked more with you all!

We were told we would need to pay a $5.00 fee to the on-site repair company. However, it was $85! The repair was perfect. We were just unpleasantly surprised at the unexpected fee. It was $80 more than we were told to expect.

I called this AM looking for microwave repair. No answer yet; fingers crossed! You indicate a quick response which will be appreciated. My first experience was good and I am hoping for the same this time. Hoping for the best service, thanks in advance.

My customer service representative was excellent and courteous. Sam helped me retrieve my information rapidly. The representative worked hard to resolve my issues. I had to schedule a repair and I did not have my appropriate documentation.

Had an electrician at house to add two outlets paid by me. He found numerous issues in panel. Recommend to replace. CHW. Gave work order at that time. Agent said to proceed. For various reasons now they won't pay. Unfortunately I paid for plan in advance so no refund.

We called Choice and within 18 hours the problem was fixed to our satisfaction. The local technician from Jacob Heating and Cooling came the next morning and he was knowledgeable and efficient. Our air conditioning unit was up and running again. Great Job!

JFK plumbing was sent out to work on my toilet which was back up. The Company you represented was excellent. They was the plumber that explained why this was not covered under my plan. Yes you sent out a reason that only a technician could understand. When I tried to find exactly why this wasn't covered. I wasn't understanding at all. I get the fact you wouldn't cover some but you not only declined the work order. You charges me 75.00 for a diagnosis which had to do with a sewer. From I understand now. You don't cover any sewerage.

Your agent Seth ** is not an honest and bad representative for your company. He is a cheater and liar. Because of him I will not sign with Choice. Calling Choice customer service is wasting of time. I will tell everyone I know about your bad agent Seth **.

98% of the claims I filed has been denied. I will start the process of looking for another company to do business with: Your company always come up with some underlying reason for the claim to be denied: I tired of paying you all every single month and getting claims denied.

My A/C is broken and Choice Home Warranty finds any excuse to not cover the covered equipment. I am very dissatisfied with how this warranty company handles claims. This isn't the first claim that has been denied and I don't have time to appeal for a month while my A/C is out in the summer.

I signed up--then I found out what your true charges are--and IMO they are too high---So I may be withdrawing my application. By the time I have a breakdown--I will have paid you for the repair--An $85 dollar service charge--really? --If this charge was lower I could see using this program but--Not as it is now.

Very knowledgeable technician, he figured out I needed new parts, got them ordered, have new appointment to have installed, and was able to fix the awful noise it was making in the meantime! Very satisfied so far.

Prompt responses. Recent claim experience really raised the bar. I was pleased and impressed. So glad I signed up with Choice. Rates are competitive and fair. No complaints there. And all online interaction via web and email have been great.

While Choice wants us to provide supporting information their customer rep refused to provide any supporting documentation for their adjudication of the claim and quoted policy with no relevant justification of the claim. The features and performance were not even debated or defended and I was flat out refused.

Choice has been good to me and my family! I have had several things that needed to be fix at my home and they have always stood by the services they offer. I have recommended Choice Home Warranty to family and friends. Give them a chance you won't be disappointed.

Don't waste your money on this scam company. They will most likely fix your faucet for $85 service call fee which you could pay directly to some handyman and get the same fix, but if some major stuff blows out forget about it. Water collection pan in my AC air handler rusted and leaking water which eventually shuts down the unit. Tech who came didn't bother to check the pan material even though I insisted and put his notes that it "cracked" assuming it was plastic.

Serviceman Bill arrived on time. Diagnosed problem, and ordered the part. Completion appt. set for next week. This service rep. said he worked for Sears for many years. He lives in my area so that is good to know.

Major problem with garage door and not quite sure how to fix it. Called Choice Home Warranty and a company came out within 2 days to check out the problem. Job was approved and completed. So happy my garage door is working just fine again.

The technician was friendly, efficient and thorough. He answered all my questions and was very knowledgeable. You never know what you’ll get with a home warranty call… but I would call this company again, or recommend them to a friend.

Choice allowed me to choose my preference for a company to repair my pool leak. I did not want a pool man but a leak repair expert. Choice allowed me to do this for which I am grateful. I think I will keep my warranty plan forever.

KC from KCAppliance was fantastic. He was personal and knowledgeable, explaining to my husband what the problem was. I even asked him if he did yearly maintenance (for my mom’s AC), which he doesn’t. We would have been willing to pay out of pocket—he was that good! Keep him! He is an asset to Choice!

Would recommend the technician from No Heat that came. He knew what the issue was right away and how to have it resolved. He thoroughly explained things to us in terms in a way that we would understand. Very nice. Called ahead of time to confirm appointment and showed up in a timely manner.

Technician called and stated 15 mins away, arrived on time. He diagnosed the issue, took the appropriate corrective action. He also looked at the cold air return filter, made a suggestion. Collected his fee, and left. Tech was clean, courteous and knowledgeable. **As for the CHW itself, they need to get their act together in regards to purging data, so as to NOT assign a company that no longer works with them. The 48 hour rule is not hard and fast, and when you try to get to a decision maker you are promised a call back in 24 hours... another day wasted... then they are offering to reimburse you, if you pay out of pocket and will take 30 days... So what am I paying for.**

Jef called to tell me he was the one to come to fix my problem. He was on time, polite, fixed the problem right away. Garbage disposal would not turn on. Now it works fine. Jef told me the problem so I would know if it froze up again what to do. He was honest.

I have tried other home warranty companies, and this is by far the best. They have great providers for every service I have needed since buying my home. On time, respectful and get the job done in a timely manner.

The plumber was very nice and professional. The work order did not include all of the problem but he quickly got on his phone and described (better than I did) the exact problem which was quickly approved. I got a phone call from a Choice Home Warranty representative for approval from me. Problem solved!

Technician came the day after I called Choice Warranty to fix the problem. It was a lightning speed. Impressive. This was the first time I have used my insurance with Choice Warranty and I have no idea how this warranty works. Indeed, it exceeds my expectations.

My a/c was not repaired because they said that they were not told it was a wall unit. They only repair central units and I had to pay $65 for a service call. I was never asked what type of unit it was. It’s bad enough that they were not able to work on it but I paid $65 for nothing.

Air condition went out on the HOTTEST day and it was a Sunday. I received an email stating the appointment was scheduled on Monday at 11:00 am. I was able to contact the Heat and Air condition company and the technician told me he would be there at the residence that evening. He kept his promise and fixed the air condition. Thank God for that technician. He was GREAT!

Realtor for 30 years with the state of Georgia. Having personal policy for 4 years. Followed senior sales rep from competitor prior company. Negligence in examining hvac issue before immediately responding “denied”. “Caveat emptor”. Out of pocket $500 to get multiple bids to satisfy CHW. CHW Only interested in “cash out” program instead of replacement as ads depict. $2000 will not replace air conditioner. I have been a valued client for years and as a realtor have sold many, many of your home warranties to my clients. I am cutting ties with CHW unless my HVAC is replaced as YOUR technician said. No good press in the Atlanta news today. Check it out. Channel 2 Atlanta. Total disappointment!! I hope you review.

I first reported in late June. Two issues not resolved until last week. First issue on appeal was unsatisfactorily denied. Second issue on double built-in oven was offered a low-ball amount, which upon appeal was stated as considered at what Choice considered a reasonable cost according to Section E2 in the contract — even though there are no comparable ovens available at twice the Choice offer. Now I have to wait “up to 30 days” to get the Choice check. I have never been so disappointed with an insurance before.

Technician was very friendly, pretty quick, communicated well, on time, and thorough. She knew a lot of things about appliances and offered additional services. I liked how I could pay via a text and a detailed email was sent right away. Thank you!

Bad motherboard. Had to find my own service repair man. Going on three days and still no refrigerator. Threw about $300.00 of food away. Still no results! Never got connected by Choice Home Warranty. I had to call after them.

I've had several other warranties in the past and nothing can compare to Choice. I love it. They allow me to pay my monthly fee off in three months. Plus, they kept my fee at the same price for a number of years which is affordable to me. Whenever I'd make a claim, they send somebody out right away and every company they've ever sent has been fabulous. I've had all kinds of things covered including my air conditioning and my garbage disposal.I also had a flood in the house and they covered that. They also put a new motor in my oven.

I like my copay, because the other places are much higher than Choice Home Warranty's. I just put in a claim for my refrigerator. The icemaker wasn’t making the water go properly. The tech is supposed to come back Monday. But so far, it has been good. Everything’s has been fair.

Choice did a good job getting someone out! When I purchased policy I asked salesman to sell me policy with no out of pocket! There was a service fee when I was told there wouldn’t be one! Other than that Choice did a good job! Had I been told up front I would’ve given choice a five star rating!

Jeff was polite, answered questions without rushing me. Purchased policy and hope I am as satisfied with policy as with sales person. I was told that this company was rated number 1. I have been disappointed with the company I used 2 years ago.

Chris from Rendon excellent young man, professional, kind, customer friendly. They worked their butts off to get my AC Going. Couldn't ask for a better company. Any problems with my AC 5 Star Rendon has my vote!!!! I would recommend Rendon to everyone I know. What a good first experience with a company.

Only downside is that it took almost 10 days to get a repair person to the house. Once the repair person was at the house everything went quickly and smoothly. The repairs/replacement were completed within 3 days.

The plumbing company and Technician were great! I was just surprised about the value that Choice Warranty puts on items that need to be replaced. When I purchased the warranty the sales person over the phone told me that they would place an item with the current value but I don’t agree that Choice does that. I was also told by Adam the sales person that on an HVAC system that Choice would replace the system at a 100% if they couldn’t fix it and when I questioned that, he said yes a 100% but when I got the contract it states 3,000 that Choice would pay out the most. I felt that I was given incorrect information on how this warranty works but I thought this situation was handled well and I am pleased. We will see how the next situation is handled. Thank you!

Tech was great. Explained reason maintenance failed. We clean the system but a clog still happened. He removed the clog in the pipe. He had to to shoot nitrogen to clear the clog out of the pipe. Great Job. Would recommend them.

11 days without hot water. Not acceptable, balance due $595.00 not acceptable. I am so dissatisfied with Choice Home Warranty. I am beyond words of disappointment!!! I also believe the estimate from plumber was absolutely ridiculous… The process for the plumber approval seems utterly ridiculous.

Michael was very friendly and quick to get back to me with any questions I had. My husband and I are truly excited about this venture and appreciate the customer service that we have already received thus far. Thank you, Michael and staff!

I called Choice Home Warranty because of central AC problem. The next morning I was contacted by a local electrician. He was prompt, polite, professional, and the AC was successfully repaired. Thank you choice home warranty for helping me! I will recommend your company to my friends and family!

It took more than three months for my claim to be taken seriously. Had it not been for the follow through of my Account Manager, Rob **, I would have taken CHW to arbitration. Rob contacted Jennifer **, who took care of the situation in a matter of days. Without the assistance of those two individuals, we would be having a different conversation.

The Technician was very professional and got the job done. I am very pleased with the work. I would recommend his service to my family and friends. I have already told my friends about this technician. Thank you very much and I love Choice Home Warranty.

You did not send a tech to my home. You could not find one; I am the one who found a tech after someone from your company finally called me and said if I could find a tech I would have to pay him and you would reimburse me. It took you a month to send me a check. I wonder if I am going to have to find techs every time I have a problem. I now wish I had not bought a 3 year plan.

Well, it worked as you stated. I did have to choose my own technician as you were unable to locate one, which works for me. This was my first time using this process so I was not clear on how it works, though i have received an email that the reimbursement check is on the way. I was a little cumbersome coordinating everything I had to fill out with the technician and getting approval. But it all worked out in the end. Well as soon as the check arrives.

Used the Choice website for requesting service. Very user friendly. Got quick response from choice and then from a technician. Very happy with the response time from choice. I called technician to confirm appointment. I have used choice before and they have been easy to work with.

I submitted a claim appointment through the online portal and that process was easy. However, my problem was one of urgency and high importance due to the A/C not working and it being over 100 degrees all week. I submitted on a Thursday morning and then called around 12pm to check how long it would take to get an appointment. They told me to wait a minimum of 24hrs until someone replied to it and then it could be longer for the appointment based on availability. The appointment wasn't made until Monday morning (4 days after). I asked if I could call around and make an appointment on my own sooner and be able to submit it through the Warranty claim, but they said no which I thought was poor customer service due to the urgency of the situation. I ended up fixing the issue on my own.

Scheduling was simple and prompt. The technician was polite and professional. The problem was quickly identified and corrected. We were quite satisfied. I have been pleased so far with my experience with Choice Home Warranty.

I signed up March 2022. My contract was $48 a month and $65 for a repair visit but I was charged $85. I'm not able to get a live person on the phone to discuss this. The service contractor from Quality Ambient, LLC was excellent and was able to fix my air conditioner.

This is the 4th time, (that I can recall) Choice has sent a technician. I spoke with 2 case managers within the last month and I have been very disappointed with the service I have received. From choice denying payment of freon upon technician's assessment, to them approving a week after I had already paid for the insertion of the freon myself and the same case manager telling me that if the unit were lacking 15% or more of freon then they would pay for a leak check and that she would check with technician but did not get back with me; to a different case manager telling me that approval of a new unit had been decided and is needed, however a leak check is not needed.

I want to commend my service technician for being professional, precise and very savvy. He made sure that I understood what the problem was and what he was going to do to correct the problem. He answered my questions and I felt confident he did a good job.

This is the biggest mistake that I have made in home ownership. I have had nothing but aggravation with this company. Choice vendors not calling back, vendors not reporting accurately about my repairs, Choice not living up to replacement of unrepairable appliances and giving less value than new appliance. I would not recommend this company and any other one with the same practices of stating one thing when they want your business and another when it comes to pay up for the claim.

Appointment scheduled for August 1st, the repairman was prompt and allegedly fixed the problem. Washed one small load of clothes and washer did not agitate so I placed another claim as there was no other way to contact Choice Warranty. Another repairman came out on August 8th and after much code research stated that the transmission and motor were gone and that they would either repair or replace the washer. It is now the 11th and I have not heard one thing from this company. I am calling them in a few minutes to hear their excuses.

Vendor came the next day and fixed my problem in 5 minutes. Chain was going past the unit but unsure what happened or why after 15 yrs it decided to act up. Tech. came and knew what to adjust to correct the problem. Very pleased.

Frozen unit due to the lack of coolant in the system. The technician arrived as per the schedule. Took care of the problem as per the commitment. AC technician checkout everything and left after the problem got resolved. A pleasant experience overall.