Choice Home Warranty Reviews

A repairman came by and determined that an electrical board and float switch assembly was bad and needed to be replaced. He also took some time to explain how a dishwasher works when the home has a water softener system. We were impressed and grateful.

I recently reported a service call for a broken door on my microwave. I explained to the representative the problem therefore why was a technician sent out for a service call which I was charged 60 dollars when the door is not covered. I should be reimbursed.

Up North Appliances were the best. They called to let me know an approximate time of arrival, then called again when they were 30 mins away. They replaced the dryer belt and thoroughly cleaned the entire dryer, plus checked the heating element. They wore a mask and shoe covers. Very pleasant technician. Great company!

I filed my claim on a Friday and had an appointment scheduled for Monday between 11am-3pm. No one showed up after the time frame and I called the repair company and they advised me I was scheduled for Tuesday at 1pm. They showed up on time and completed the repair within an hour. Overall it was good, but the scheduling error was a little frustrating.

Choice Home Warranty has consistently delayed or rescheduled repair appointments. They have also changed contract technicians on short notice. This results in longer repair time. When a major appliances needs expensive repairs or replacement, CHW goes to great lengths to not pay full replacement costs or denies claims. Because of these issues, I do not recommend Choice Home Warranty. When a technician is assigned to our repair, I research the company and their customer reviews. When they are investigating the problem(s), I ask questions about the systems and cost of repairs.

Customer service representative was professional and very kind and helped me get a better understanding of the company. He was very well educated and knew what I needed! Thank you Jordan **. Jordan was punctual with calling me back and giving me the best rate. Once again thank you so much.

The technician that came over a few days ago went beyond what his job entailed and was very accommodating to us. He made sure that everything we were concerned about was answered and double checked everything. Great service overall. Thank you for the service.

Wonderful experience from the time I called, to the scheduling of service, very professional... The best was the immediate response when I called. The associate I spoke to was very understanding, and understood my concerns. Thank you for being so responsive.

100 percent satisfied. Know if l have a problem come up l can always call in and it would be taken care of. l am not good on texting and downloading. l would appreciate if you could send my information to my email or by mail with phone number. Thanks.

Mr. Dalton ** was very professional and knowledge about the LG Refrigerator. He was very thorough and clean. He cleaned up everything before leaving. He was very good and timely. Mr. ** came prepared with footers to wear over his shoes. That made me very pleased to know he was thinking about his customer home. Thank you.

2. Part had to be ordered which took a week and that is fine and understandable. Now here is where I will have to wait to give a review. Tech came in replaced part but water did not still work on the frig dispenser. We were then told that the line that was on the door was probably frozen and we would have to leave the frig off for 2 days then plug back in and try the water dispenser. If doesn't work then repeat for 2 more days and plug frig in and try again. Which is fine but until we finish this please keep this work order open. I am not sure if this is normal procedure but thank goodness my husband is here to do this. I feel that the job is not done as the tech left with the job not really being complete and was left to us to finish

Technician was very professional. Very clean. Would recommend his company to anyone. Informative about problem and fix. Company sent e-mails giving me updates and status of material and that Choice Warranty had approved the work. I would definitely refer to my friends.

I was very pleased with the technician that was assigned. He was friendly & knowledgeable. I was EXTREMELY dissatisfied with the amount of money I was provided to replace my washer. It came nowhere near the cost of a new one. I have to downgrade my replacement. I don't have extra money to put into this purchase or any future replacement of appliances in my home that is why I purchased this warranty, that is what I'm paying for, fair replacement compensation. That is not what I received. I am very concerned if I need something else replaced in my home that your warranty company will not fully cover the cost & it will cost me more money than I have on hand. This is unacceptable to me. I will be looking for a new warranty company & getting a refund from Choice on my prepaid warranty due to my extreme dissatisfaction & fear of not being able to cover the gap in compensation in the future.

Had problems with GFI socket popping off. Called to repair, service was performed at 8:00 AM. Prompt service, was scheduled between 7 and 11 a.m. discovered another problem which caused GFI to pop. This then needs to be fixed. Water heater recirculating pump bad and when plugged in another socket it popped GFI.

I'm very disappointed that when the contract says you'll replace an appliance if it goes bad and doesn't say a portion of one. Very disappointed. I can't even buy the cheapest washer out there with the funds you're sending me.

The technician was very professional and knowledgeable. He assessed what was happening (or not happening) with my oven and proceeded to let me know his findings. He fixed the issue in a reasonable time. I will be happy to have him returned should the issue happens again.

I phoned today with a broken top oven. The gentleman on the phone was fast, understanding and polite. He set up my claim, explained the next steps, asked if I needed any clarification or other help, and then we hung up. Seems like great customer service! I will review again once work is complete.

Leo was awesome to work with. He was very knowledgeable of what the company had to offer, answered all the questions I had and he was a pleasure to work with. I can only hope that the service moving forward is handled as professionally as it was being signed up.

The technician called and asked if he could come ahead of time. Of course I said yes. He was very knowledgeable and thorough. He quickly identified the problems I was having and fixed them. He waited to make sure the a/c was fixed,

I called d/t a significant leak under our washing machine on a Monday. I received a message from the service department of the company scheduled to do the repair for Thursday (from a neighboring state); it seems they are one of the few who service LG washers. The gentleman arrived on time, quickly diagnosed the problem (a small pressure line had detached inside the washer), and fixed it without difficulty. He did a check of the washer to make sure it functioned properly and cleaned up the area. Well done!

Making a claim was easy. I'm not sure how I feel about not being able to talk to the company to schedule the appointment at a time that is convenient for both parties. We will have to see how the service goes during the appointment.

Troy ** was the representative who we had the pleasure to speak with while signing up with Choice Home Warranty. Troy explained ways we were able to sign up for an extended period and save money by doing so. We have not used Choice Home Warranty services yet, and really hope we do not have to. However, it is nice to know we have some kind of protection in the event we do need their services. If the company is as professional as Troy was and is we are sure we will be completely satisfied.

We were told that A/C repair with frozen coils was not covered. We disputed that. We were told that ice was a foreign material in the coils. We know that the word "foreign" means something from the outside, like a foreign country. Since the ice was formed inside the coils, it is not "foreign."

I showed the technician the issue that I was having. He immediately got his tools and went to work diagnosing what needed repairing. He moved the stove out and while it was out, he allowed me the time to sweep under the stove. Yeahhh!!! He then let me know that he will be back with the parts needed to repair my stove. I really appreciated his professionalism.

Edward was prompt, knowledgeable, and very competent. He quickly diagnosed the problem, ordered the needed parts and came back the next day and fixed my washing machine! Probably the best experience I've had with a repair person from Choice! Thank you so much for having him on your team!!

Very pleased with the representative... The representative was kind and courteous and very professional... My questions were answered and I was able to make the decision to go with CHOICE... Thank you for your help and I appreciate the help...

I paid for this coverage for two years. The first repair that I needed they denied on made up reasons. It took me two hours to get an English speaker on the phone that I could understand. Then they just told me, "We will help you" by letting you pay $800 of your repair, covering only $200 of the repair. This company is a scam.

Today, Sam **, a member of the CHW Staff, was very helpful in explaining CHW plans and answering my questions in a very detailed and comprehensive manner. Bottom line is Sam was very courteous and knowledgeable and a pleasure to interact with.

I was a little leery of getting this plan; but everyone was friendly and informative. I feel comfortable with this plan, I’ll have to see how it works out. They made it easy to apply and and enroll into the plan. Now I feel secure if any of my home appliances break down.

My Microwave stopped working - totally. When I called Choice to report that I needed a service call (this was after checking everything I knew to check). I was told that it would be 24-48 hours and someone would be in touch with me. It was well after the 48 hours, but I did get a call and Uncle Eric from Murfreesboro, TN called and said he would be at my home the following morning. Right on time, friendly and to-the-point. My microwave had arched at some point, so I was glad to hear his expertise as this could have been a danger had it not totally gone out. The part could no longer be replaced.

I had to wait almost 2 months without a refrigerator before it was finally fixed (after sending out 3 different LG licensed techs). I lost hundreds of dollars in food and had no fridge for 2 months for a family of 5!!! I was declined my claim for my outside A/C handler after the tech recommended a new handler because of natural wear and tear. Had to put in an appeal and wait more days for answer. I live in Florida and the temp is supposed to reach 95 degrees on Saturday. I put claim in on Monday morning.

After being with American Home Sheild for several years, I switched to Choice on its promise of better and slightly less expensive coverage. I have not needed many house calls, but when my water heater quit working this past weekend I was shocked, dismayed, and disappointed to learn from Choice that they only cover valves and such. They don't cover the tank itself. That's what a water heater is: A tank. If you don't cover the tank, you don't cover the water heater. It is like a company saying we cover your car's windshield, but we don't cover the glass. Very sketchy and untrustworthy.

I have had several encounters with CHW and none have been positive. I have had to submit inspection reports, when it clearly stated on your website that a report is not needed. I feel I have to fight for CHW to provide the service that I pay for. I finally was able to get CHW to agree that my range was covered under their policy and I would receive a payment within 30 days. On day 31, no payment was received. I called CHW and was advised the check was not processed and the rep could not tell me why. So once again, I am still fighting for payment while not having a range. I have been purchasing fast food for my family for the past 30 days, while awaiting a check that has never been processed. I will never recommend CHW to anyone, the service provided is terrible and all of their reps need additional training on how to speak to their customers to de-escalate situations.

After significant research on home warranties and warranty companies, I purchase a year's worth of coverage for my new home yesterday. While I'd determined through research that Choice was a top provider and a best fit for me, what I surprised by was the incredible service I received from my rep Dionne. She was highly professional, well-versed in all the details of coverage options, clearly smart and on top of it AND not at all pushy. She conveyed clearly her interest and willingness to help me find the right policy fit than the most profitable option for Choice. I couldn't be happier with her service or the Choice policy I selected. Time for a raise or performance bonus!!!

A & M Mechanical performed an excellent quick response and diagnostic of the problem with the blower motor to the HVAC. CHW approved the need repair.. Hopefully that part repair and replacement is as good. WE would use them again for other needs..

I had an issue with my fridge/freezer. The specialized technician appointment was done very quick, the claim process was a breeze; the technician identified the issue very soon and took great care of it. I am very satisfied and highly recommend Choice Home Warranty. Thank you!

The contractor I hired was excellent. This was the first time I used them. The authorization process was relatively painless, and the representative we worked with was was quick to respond after the authorization request was submitted. This was my first real claim...the first one was pretty simple and the contractor was satisfied with my deductible...so I was unsure of how this would go, since We were doing the reimbursement process. I am a happy customer. Thank you for your efficiency.

I waited a month for a technician to come to look at my refrigerator. I was told a part needed to be ordered after CHW approved the repair. I made numerous inquiries on the status. It took another month before I received an email with a resolution. A refrigerator is an important appliance. I have been buying ice for two months. I felt no one cared that I didn’t have a working refrigerator. I am disappointed with CHW. In the past, I had a positive experience.

Customer service is fast and very helpful and polite. Service technician knowledgeable and polite. Had to order parts and when they do arrive the service technician said he would call me and schedule a date and time to come back and finish the repair of washing machine.

16 days to have a microwave repaired. Customer service making excuses and only when I stated a desire to cancel contract did they direct my call to a resolution manager. My perception is that sales people misrepresented service I would receive. When I finally did get service, it was very good. But, again 16 days before service.

The technician did a good job. Very professional. CHW made me pay $450 for my part. We are made to believe if they can't fix it they will replace it at no additional cost. The reason was they said it was an upgrade. Nothing was added, they just took out the old water heater and put in the new one. Why should the customer have to pay extra when had nothing to do with selecting the water heater. If it was more expensive I'm sorry. That should not be on me.

We have had Mike come to work on difference issues a few times. He’s professional, prompt, helpful, and solved the problem each time. He was honest about the problem and gave us options of what we could do. We were able to contact him back when the problem wasn’t resolved.

Technician was able to fix my dryer for making a loud screeching noise and also found that the heat element was unplugged so I was able to fix my heating issue while he was there! I would highly recommend this company I am with. My renewal process comes I will definitely be renewing.

A part had to be ordered and was told it would be in this past Monday. It is now Thursday and I haven’t heard from our repairman. So even though he arrived on time at our original appointment, the microwave is still broken.

I discovered water leaking by the toilet. I thought it was the shut off valve. It was a leak from the tank. I am so disappointed you denied my claim. Would this home warranty policy had paid if the leak was in the wall? I’m very upset I’ve now got to find a plumber to fix my toilet. Terrible service from this company.

The repairman was on time and fixed the microwave expediently. There was a broken part that he identified and replaced. He worked fast and identified the broken part. He had the replacement part in hand. Payment was quick and easy. We are very happy with the work that was done.

I am very disappointed in Choice and their customer service. In this case I waited a week for a technician who determined the washer needed to be replaced. I then got an offer of $547 to replace a $1500 washer. I was also told I would get a Lowe’s gift card so I went to Lowe’s to price the washers only to find that one similar to mine cost $900-$1100. I requested the claim be reviewed and had to wait almost two weeks for my 15 minute call. I was then told that the price was fair and they would not increase the amount and that I would receive the funds within 30 days. By that time I will be without a washer for 6 weeks which is unacceptable customer service. This is not the first issue I have had with Choice and would not recommend them to anyone. Very poor service!

The gentleman from Comfort Pro checked the system and explained it to me. I really liked his knowledge of the system. He was kind and considering. I like the company and the girls in the office were very thoughtful and explain they would let me know when they would give me a callback. I would definitely share about Choice and I plan to. Thank you for help so far.

The 1st company selected never showed up and never called, I requested a new service provider. He was great. I got a call in about 2 hours. He fixed my problem that day. It's only four stars because of the 1st company.

I was notified that a repairman would be sent to my home between 11am-3pm on 4-14-21. Nobody ever came. I called your service rep. and was told that they were unable to contact to repairman and that they would call me back. I never received a call from anyone. I have lost a day's pay and as a result I feel that your Great Service that your claim IS A LIE.

Somehow, someway, it seems that nothing is covered once a claim is filed. Certainly not the way it was marketed ("you need this coverage to protect yourself....") yet it actually never covers what is wrong. Stuck with it since I paid in full, but will probably not renew with this company when it ends.

Mike ** diagnosed and then repaired our microwave today. Parts had to be ordered beforehand. The microwave appears to be functioning fine now. Mike always kept me informed with scheduling visits. He was pleasant and efficient. My initial call to Choice Warranty went well. Rep was courteous and helpful. Thank you.

Customer Service is always good and very responsive. Technician is ok..I just wish I can see a breakdown on what we're paying when we have to pay out of pocket. The warranty customer service are good. Just wish we have options for technician.

Completely repair without need for further inspection. I called and made the claim with ease on a Friday and the work order was completed on the following Sunday. I could not be more pleased. Service fee was only $65. I recommend Choice to others.

Service is excellent and helpful to recommend to anyone. Customer service is great and easy to solve the problem. Immediately create the claim without any problem. After taking all information I got claim no by email. Email confirm the repair company name with phone.

Called Choice Warranty for 2 appliances (microwave and ice dispenser in fridge). The customer service rep was very helpful and sympathetic to my issues. She took my info and someone contacted me within 24 hrs with an appointment. He was able to take care of microwave on the spot. Blown fuse that he replaced with a ceramic fuse which can take more watts. My ice maker was diagnosed in 15 minutes. He showed me what the problem was (non functioning auger motor), ordered part and another appointment is set for Monday. Very pleased with the service and timeliness of Choice Warranty. Highly recommend them.

We were very pleased with the service on our water heater. We would've liked if the men had worn masks though. They both said they did not want to be vaccinated. Earlier we had EZ Appliances work on our washing machine. Very nice man, good work. We couldn't write a review since it took awhile to get the part and the review ended. We have been very satisfied with our home warranty. Thank you!

Carlos showed up to examine our wonky garage door opener/closer and spotted the issue right away, told us he had a new one in his truck, unloaded it and its packed chain drive in our garage and said he'd be back in a couple of days, schedule permitting, to install it. So though technically we're not done with the service, he was personable and knowledgeable and let us know what he had to do in detail.

I just signed up today for the 6 years of home warranty and Choice is a lot cheaper than the last company I used. Hopefully nothing breaks but I’m glad that I’m covered in case something happens. A nice refrigerator cost more than what I’m paying for this warranty.

Water heater replacement, Our water heater was replaced thanks to Choice Home Warranty and Good Day LLC. The only downfall was the length of time it took to get everything approved. It was more than a week. I would definitely recommend choice home warranty and the company which replace the water heater Good Day LLC.

Choice made my appointment quickly! Only wish they would ask what days/times work best before scheduling. Or give us the contact information to make the appointment on our own. I have used Choice a number of times and have been mostly satisfied with the various service companies. Thanks.

We made our first claim today. The customer service rep was professional and courteous. The claim process went very smoothly with the service rep explaining each step of the overall claim process. The entire claim process only took twenty-five minutes.

Wesley from Millbrook Plumbing was professional, friendly, efficient, resolved our problem and left the area clean. He knew what to do, coordinated with the floor repair person and completed the job on time. I would recommend him and the company to my friends.

I recently filed two claims one for electric heater and washer machine. The washer machine claim has been going on since December. The contractor came out made diagnosis on washer issue and stated he would be back when parts come. I have not seen him or heard from him. I reported to customer service and they said they would reach out to him and get back to me. No response.

My first claim with CHW went very well, the technician came the next day. I then introduced a friend to CHW. However I have not had any good experience after that. Now it takes a week for a technician to come out. I am still waiting for a technician to come out for what I reported last week. The case manager I was assigned to help resolve an issue was rather rude and standoffish. I hope things will improve.

3 out of the 4 people that I have spoken to so far spoke English very well. For 1 person it was his first language. For one other I had a hard time understanding him. The other 2 spoke very well and I understood them very well. The price is better than HSA and I'm not locked into just one repair company per occurrence. If I don't want who they want to send I can get my own with their final approval. Far better than HSA. I'll know more after my first claim.

Shaun ** did a great job explaining all of the benefits and options available with the Choice Program. He gave me clear information and explained how it would help me even with my second home in Florida. Several times he stopped to listen and explain the concerns I raised about coverages, overlaps and issues I was uncertain about. As a result Shaun earned my confidence in your product. I expect to have a long satisfying experience with the Choice Home Warranty Company.

AC was leaking. Service guy was able to get the unit up and running quickly. There is really nothing more I can say. They came, did the work and left. He was polite, spoke little English. Didn't real matter as the job was completed.

Choice Home Warranty is a really customer oriented company. Very fast response. Filed a claim, and within 48 hours, it was resolved. Stress free and worry free. I definitely recommend choice home warranty at the highest level to anybody who wishes a good home warranty.

The agent was informative and professional. I had been a customer a few years ago and had a very negative experience. Your agent assured me you had a new business model and that I would be happy with your service. Fingers crossed!

Malcolm was very thorough and got us a good price for our home warranty. He was professional and courteous at all times. I would highly recommend Choice Home Warranty to anyone who wants to cover their whole house. Thank you.

Repairman was very nice and explained everything thoroughly. He went outside when he needed to call the warranty company. He kept his mask on at all times and he had it on when he arrived at the door. We are waiting for authorization from the warranty company to have the repair done.

Ralph was very informative about your program. He is even giving me his direct Phone number which I really appreciate. I will be discussing this program with my husband when he returns from work. Ralph was very helpful, not pushy which I like and knew the answer to most questions which was reassuring.

The service sounds like it's a good company depending on what company to used when you're in a home and unaware about your appliance in your house! Also about your Exterior and interior components that can be cost affected.

Very pleased with response time and the knowledge that was given concerning my issue. Technician was friendly and offered expert advice on what the fix consisted of. I would definitely recommend CHW to all my friends and family. I feel confident in them since my purchase.

I submitted a claim about an hour ago and have not heard from anybody yet. When do you all call about claims? My AC went out and have gotten quotes and would like to get it started but still waiting to hear from you.

The repairman arrived on time, determined the parts needed and returned the next day to fix the A/C unit. All is now working great! The repairman was knowledgeable and worked quickly. Thank you Choice Home Warranty. I am a happy customer.

Personal experience, I placed a claim for my garbage disposal and it took over a month just to get denied for that claim. The individual that came to look at my disposal also said it needs to be replaced and asked when I moved in the home. Taking that into consideration, he felt as I did that it would be covered. I also have a claim for my shower and toilet. I am still waiting to get completed. That claim was filed in February. No calls from the company or from the person assigned. No one shows up on the day of assignments. I ask for my claim to be reassigned and when it was, someone came out. Took pictures to send the company. That person was pulled off of the claim, now I am waiting on someone else to come out and fix two issues I've had in my home since February. I just moved in my home in January. It is now April. This is TERRIBLE service and I would not recommend this warranty company to no one.

The agent I talked with was very knowledgeable and professional. My questions were answered swiftly and directly. I am very satisfied with Choice Home Warranty! Thank you. I have been using Choice Home Warranty for quite a while and I receive nothing but the best in your quality services. I would like to just say THANKS again for your top notch services! Signed off as a satisfied customer.

Technician was prompt & efficient and very polite. He worked continuously until the job was completed. Mr ** even had to come back the next day and was very prompt and called the day before to plan accordingly, he was by far the best technician I have had.

Our repairman came out promptly on the appointment day and very quickly took care of our HVAC situation. He determined that there had been a short circuit when one of the low voltage wires insulation had rubbed off and made contact with a metal enclosure causing a fuse to blow.

On April a service person came and checked my dishwasher that I was having problems. On April 13, 2021 I had not heard anything from Choice so I called for information. The recording said because of COVID there was a long wait, leave a call back number. Which I did in the am and again in the pm. No response, that same day I sent a email which I did get a response that was of no help. I still do not know what is going on. Very disappointed.

Response to my email was almost immediate with a phone call within 10 minutes. An appointment with someone to look at my dishwasher was schedule and we will see someone tomorrow. As we will be gone tomorrow, they rescheduled for two days later. So far so good.

Placed first claim using Choice Warranty and the whole process could not have run smoother. Website was easy to use and we were contacted immediately with a service provider to resolve. They showed up on time and did a great job of replacing some electrical outlets that were no longer functioning. Wonderful service!!!

The problem I had was that the amount of time in between my call and when someone came. I looked it up on internet and they told me what to try. By the time the technician came it was under control. Thank God it was nothing more serious.

I opened a claim on the website and within an hour a vendor was assigned for next day service. They are very prompt and the sales executive was even very friendly when I signed up with them maybe couple of months ago.

I expect to receive good service on the money I pay. I find it frustrating to request for services, plumbing, and then have the technician to come out and get a response from my warranty company to deny a simple service. The plumber had to send an email to the company and wait for the warranty company to deny a claim, based on wording technicalities. I was left "on the spot" to pay for services, in addition having a hole cut into my ceiling, which I have to pay someone else to come fix it. I provide clear guidance on my issue before a technician was dispatched, yet the warranty company left me, the consumer, paying over $200 for a small part. Unsatisfactory.

My heat was never fixed properly since January 2021, and has caused more problems and now CHW is claiming more money from me even though I already paid for two technicians for the same claim that they are claiming it’s two different claims when the fact it’s not. It’s very disappointing to having business with CHW on both of my houses. I’m not happy at all.

Very professional. Technician had mask on. Explained problem. Explained what was done and gave info on how and why to dispose of 1st batch of ice. Instructed on disposal of old equipment. Cleaned up afterwards. Pushed refrigerator back into place. The technician was very very nice and kind.

Mr. ** was the best. In and out process took 2 days. Ceiling fan looks amazing!!! Easy process. I didn't have to wait all day. I'm very satisfied with the work that has now been completed. Thank you Choice Home Warranty.

My dishwasher began to leak so I filed a claim with CHW. My claim was handled in a quick and easy way by submitting it online and when I had further questions about the service that I received those questions were also answered in a timely manner. I would recommend CHW to others without hesitation.

CHW has been very helpful in the past. As homeowners of an older house, it seems like something is consistently going wrong, sometimes at the most inconvenient times, but CHW always responds as quickly as possible to get the job done!

I called for a repair for my GE Profile oven. My technician was very knowledgeable and polite. My oven was repaired as soon as the part was in. The technician telephoned me right away. Communicated also when he was near my home and how long appointment was going to be kept.

No coverage too old was told, never asked when coverage taken out how old? Part not available, so replace is your policy, no know it’s too old, part not working part of microwave, yes it is you have to remove grill to access filters. Clerk claims spec was rude and would not listen to my sides. Was told to find my tech as Choice couldn’t find one in my territory, we did cost me $91.01 out pocket, my deductible is $75.00, I am out $16.01 more than my deductible, plus they don’t want to cover my microwave vent hood comb. Your people act as god when talking to you on phone, I was told to find tech I did, was told to have tech call Choice. He did, now saying too old, no where did I see fine print on age when you wrote policy! I hate it but fact is fact, y’all caught me in age trap with no prior knowledge, plus no mech usage of part. Yes it has to be removed to acess & clean filters. Iam making claim against choice decision. Thanks. Lawrence

Response time after submitting claim was very good. The repair company was on time, professional and explained the problem in terms we could understand. They returned when the needed part was ordered and received. The repair was completed within 10 minutes. Well worth the $60 service fee.

I am canceling my contract with you because you are not true to your contract. Every time I have turned in a claim for my air conditioner I have been rejected so I am leaving you for someone else. I will not recommend to you to anyone else. I I am through with you. Very dissatisfied with your service.

I have tried to submit two Claims to Choice in the two years I have had the contract (foolishly bought a 7 yr contract upfront) and both have been denied on technicalities. They are a useless service who take your money but leave you stuck with the problem!

Don with No Leaks was thoughtful, conscientious, friendly, and got the job done quickly and without a mess. I highly recommend him for any plumbing needs, from a stopped drain to more complicated jobs. I thankful for the service he provided.

Although I have no complaints about the technician, I have several complaints about your company. You guys are unorganized, you lack communication, and you cause the customer more grief than necessary. You were unhelpful and you did not resolve anything. I wasted several days of my time trying to get things re-organize myself because of your lack of communication and I Completely understand why companies will not work with your company. I feel like you cheat your customers and you basically steal from them because you are very misleading. I have made sure to very adamantly expressed my feelings toward your company on all social media networks. Unfortunately, I did not do my research before choosing Choice Home Warranty with the seller and it turns out you guys are not a good company to work with and I’m not the only one with a bad experience. Also, your customer service is lacking severely.

The problem was not solved. I still have the same problem now that I had before the tech came out. The water have to run for a very very long time before getting hot. I am not satisfied. I am having the same problem in every room where there is running water.

Plumber arrived right on time and diagnosed the problem in 5 minutes and fixed it. He checked different location for a leak and told us to watch it. If it gets worse call for a repair. He was finished in 25 minutes and our disposal was working fine.

I'm very satisfied with the customer service personnel, quick response time from technician, courteous, knowledge ability to fix my problem. I highly recommend this service to anyone for a peace of mind when it comes to home repairs. Thank you again for all you do. Well worth the cost.

After submitting my claim for a furnace issue, this claim was assigned within a day. The company that was dispatched which was Air Engineers was very professional and got in contact with me right away to understand the problem. I totally appreciate how Chow wanted to know what was in store and he came prepared. Once he arrived, he got to work. Great in explaining all to me. I highly recommend their company and Choice Warranty as a whole.

Champion Appliance. Technician thoroughly checked oven to see if it could be repaired. Much better than last time where I had a claim on refrigerator and THAT other technician said "CHW won't pay for that repair" even though the temperature was barely cool. He did not even attempt to repair, he just opened the refrigerator and said "it's not cooling much." THAT technician took the service fee and left in under 10 minutes. But Justin from Champion Appliance brought in tools, went to work on the oven, found the problem and found it could not be repaired because the part needed is not available.

I spoke with a gentleman who fully explained the details to me and I was able to sign up with no problems at all! He was able to answer all my questions. He explained the various plans available to me. I chose Total because it covers all the things I am looking to have covered.

They were very attentive with getting my case moving initially. Unfortunately they stated I would be contacted within 4 hours about getting the appointment schedule with a provider. I still have not been contacted 9 hours after my phone call. I do have faith I will hear something tomorrow.

I put in a request late at night for AC service and had a phone call from a local service company the following morning. He left space available for that afternoon or the following morning based on my needs. The serviceman was respectful and informative.

I filled out my claim online and Choice Home Warranty email me back in about one hour. Then I received and called the next day about my contractor appointment in six days. I am pleased with the response time but I will need to wait and see how the contractor work is done.

I was told by friends that when I tried to use the insurance the repair would not be covered. Didn’t believe them. But with my first claim that is what happened. The other disappointment was Choice was not able to find a repair company to handle my claim. I had to use the reimbursement option and find my own repair company.

Was very easy to get a quote and then followed up with a phone call to ensure I had info correct. Only downside was the inability to add on coverage for a home generator. Also Sprinkler system coverage for me was not worth it because I have only 3 zones with like 10 heads each and this coverage would have covered 3x as much.

I signed up for Choice Home Warranty and used them for locksmith services. They chose a highly-rated company, and the person was prompt, courteous and very efficient. This was my first experience with Choice Home Warranty, and they provided excellent, courteous service and assistance. Thank you!

We had a blocked pipe in the bathroom and Abbas from Buzz Services came in promptly and completed the work in a very professional manner. He was courteous and explained what the problem was and how he fixed it using a snake.

We had some electric light fixtures that had some issues. I called Choice Home Warranty. They dispatched MP Electric, whose technician kept the appointment, diagnosed the issues, and contacted his office. The technician, Jorge, told us that his office would have to confer with Choice Home, but that, they should have a response within the hour. Jorge told us he would return once his boss received word from Choice Home. He returned within two hours and fixed all the problems. I would recommend Choice Home and MP Electric to anyone!

Just called in to check on an old claim and submit a new one...Very fast, and professional...Short hold time for phone call!! **..and nice, friendly tone from both reps....Thanks....Lew in Virginia..** In this day and age that is incredibly important and very rare for most companies I have dealt with.

Everything went very well and was totally fixed in a very short time. We called about our problem, we received a call back with the appointment date and time and then received another call moving our appointment to a sooner time. We were very happy.

I am very dissatisfied with this home warranty. I got an email telling me to find a repairman and have them jump through the hoops for your company. It should not be up to me to find a repairman, that is one reason I took out this coverage. If I have to get the repairman then I don't feel like I need your service. You can refund me my paid premium.

The claim process was quick. I wasn’t happy about that I had to pay close to $500 in co-payments. The contract doesn’t read any co-payments or cap on replacing the water heater. Also, the company they picked to do this job the person who came in to do the work was not professional. I don’t think I will re-new my policy for next year.

A very nice technician came on time and determined the motor on my ceiling fan was irreparable. CHW authorized replacement of fan, with the cost not to exceed $75. Unfortunately, a refurbished Remote for the fan costs $125 - - my fan is Casablanca model 652T and generally sells for about $400.

Gerald was easy to talk to and very informative on the plans with Choice. He did a great job of explaining every part of the plan to me and was very helpful with the in getting me signed up. Thank You.

Submitted my claim 8am Tuesday 4/13 and received notice of scheduled appointment at 8:03am. The only thing is that I live in southeast La. (hot and humid) and the appointment is for Saturday 4/17. Not real pleased with the 4 days it's going to take to have a tech look at my unit.

I had an excellent experience getting signed up for a plan. Agent was not pushy like some agents can be and was able to share several options that helped me to make the best decision for our household. I wish I had followed through a year ago, would have save me a lot of money.

I spoke with Matt. He was very informative and did not pressure me into taking anything. He gave me time to discuss it with my husband and returned his call. I choose the one yr at this time since I wasn’t able to do the 3 yrs right now.

Almost every time I could give the high marks. I was only unhappy one time. I have used them many times in the 3 years. They are polite and very knowledge except for one time and the guy collected the service fee and told me, "Yes your stove has a problem."

A Technician from Lone Star Appliance Repair came to my house on yesterday, the gentleman was very professional and knowledgeable of his job. I will definitely use this company again and recommend them to friends and family. I’m a very satisfied customer. Excellent performance!!!

The Choice assigned technician (Willobee Electric) diagnosed that the ends of the wires in 2 outlets overheated and made the outlets inoperable. He replaced the ends of the wires and installed 2 new outlets. This was his first time working for Choice, so if he didn't follow proper procedure with his diagnosis, that is not my fault. My claim for this repair was denied. It was within the house, was normal wear and tear, I've had a Contract with you since 2014, and it wasn't a pre-existing condition....so I feel it was WRONGFULLY DENIED. I am not a happy long-term customer. I'm very disappointed with your decision with respect to this claim. It should have been covered.

It has been weeks and the repairs still have not been made. It took over a week to get a plumber to come assess the situation. The replacement water heater was supposed to be sent to our house for installation and it was then supposed to be sent to the plumber but still nothing. I then got an email stating the repair was unnecessary, but that was because there was no water heater to install. I am very upset and still have water leaking all over my garage floor.

I have called upon CHW several times and they have always responded to resolve my home appliance issues. We had an issue with our refrigerator not making and dispensing ice properly. We are confident that CHW can be counted on for coverage of our other home appliances and heating/cooling system.

The technician came to my home and listened to assess my problem about what had transpired while using the microwave. Took a picture of the Model and Serial Number then told me what was the cause of the problem and that he'll be back to replace the fuses in the door. It didn't get any simpler than that! "The man's a beast!"

Disgusted that I am required to submit an appeal due to a denial citing pre-existing condition of water heater. I had overlapping warranties (one with Cinch) that I could have made claim with but had allowed it to lapse just before Choice warrant activation. Pre existing was NEVER a factor!!!

I was told yesterday that my claim was denied. I have been a homeowner for over 40 yrs. With that said, we have replaced several water heater all with the same issue. The liner of the tank is shot and leaking. This is stopping the pilot from lighting, thus no hot water. I have in good faith purchased a 3 yr. warranty in 2018 and just recently renewed for the same period. This was done prior to even having a claim. I have praised your company to other family members. Now, I'm not sure.

After doing dishes on Sunday night, I discovered water underneath the sink leaking from the garbage disposer. I got in touch with customer service of Choice Home Warranty Monday morning, they set up the appointment with NZ plumbing and on Tuesday morning I had a a brand new garbage disposer installed. Perfect! Thank you!

Heating element failed on my water heater. Leaked everywhere in my utility room through the walls into the garage. It was a nightmare. David was professional and helped me expedite the warranty process to get a new water heater as soon as possible.

On time, knowledgeable and friendly. He knew the problem and described the process of replacing it. Went over other options and told me about problems with our brand of appliance. Closed the ticket out and was very pleasant. Company recommended that we replace our appliance.

The technician, Mike, was professional, courteous and easy to work with. He did a great job for us. Now will be able to use the sink downstairs in the basement, without worrying about the drain backing up and flooding everything.

My experience would have been better if he would have been paying attention to me. He seemed to have been preoccupied which caused me to repeat myself several times. It would have been better if he put me on hold to complete a task or whatever he was doing.

My washer could not be repaired. CHW agreed tor replace it. However, they agreed to pay about $200 less than the cost of what it would actually cost to replace my washer with similar features. Even when researching for the cheapest brand, they still fell short. A manager told me “we reserve the right not to pay the actual retail value”.

My home is been covered by a Choice Home Warranty under a three-year contract that was purchased as a gift by a family member. The first few service calls were OK. However when it came to replacing a product it persistently fails to deliver as promised. Several planes were flat out ignored. In other cases they made embarrassingly and unacceptably below market offers To cash out in lieu of replacement and then simply refuse to respond. My experience is not unique. Facebook, The FTC website, the Better Business Bureau, and the complaint logs of attorney general across the country document the dissatisfaction of thousands a policy purchasers.

The technician was very thorough and professional. The technician provided great customer service and answered all of my questions and concerns. He was extremely timely in arriving and addressing the issue. He would be highly recommended by me to assist future clients.

Choice was fast and efficient on getting a service group out to our home. We greatly appreciate all the efforts from Choice Warranty to get our HVAC fixed. We will definitely buy another warranty from Choice Warranty Group. I give them a 10 out of 10!!!

The Tech was very pleasant, professional, and knowledgeable about her job. Before she started she explained the process and approximately how long it would take to complete the project. Only small complaint is she arrived 45 minutes past the scheduled appointment, but other than that everything was good.

Davon W/ Marathon Mechanical made the repairs. Talk about a professional and pleasant young man. A great experience to an unhappy problem in the South. Devon has new customers now! We wholeheartedly recommend Marathon Mechanical for your air conditioner and heating problems or installations.

This was the fastest service I've ever received! I submitted the claim and within an hour, a technician had been assigned! The technician called and asked if he could come out the very same day!! I'm so impressed! I was expecting to be hot a few days thinking no one could come out that fast! My kids and I appreciate Choice Home Warranty so soo soooo very much!! This was the best decision I've made for our home! Thanks so much again! This is definitely a wonderful display of awesome customer service!!

Great communication throughout process. Explained what the problem was and followed up with a part needed to fix the issue. Great response time. Will recommend to other folks wanting to use this company. Thank you for the quick turnaround. Will be using them again for sure.

Choice appointed J and G appliance repairs LLC to repair my dishwasher. He took time but did the job perfectly. He was knowledgeable and professional. Response from Choice also took 2 days to depute somebody. Maybe that is normal

A elbow started leaking on heat pump lost refrigerant. They will not cover. Said it was not normal wear and tear. Also hot water heater was not covered either. They advertise on tv all the fixes. They should say what is not covered.

Unfair and unethical business practices. They lure customers by a seemingly low rate, then dupe them by NOT covering even basic maintenance issues and finally penalize them heavily when they want to cancel their policy. Beware!

The sales rep definitely overstated the value of this coverage but overall most problems are addressed. Also, there are too many instances when a technician cannot be found. This leaves the burden of finding the right technician to the customer, which is something the warranty is supposed to handle.

I was given a claim # quickly and advised I would hear from someone within 24 hours. Friendly and courteous, the customer service was professional as well and helpful. Did not have to wait very long to talk to someone even though I was advised it could be a long wait.

Michael ** made this switch in Home Warranty companies painless. It is not something I enjoy doing but Michael made it quick and beneficial to me to change. He was pleasant and prompt. He was also very thorough so my questions were less than if I had to make an inquiry regarding coverage on various items. I believe he is an asset to your company. So much so that I called a friend and encouraged her to call and discuss a new contract with Choice, through Michael of course. Thank you.

Mojack Appliance Repair fixed my LG Dryer. He did a great job. He ordered the part that was necessary to repair the dryer. It came in about four days later and he came to repair it. Got it done. The only thing he left the old part for us to discard. We wish he would have taken it with him!

When I signed up I was told I could cancel at any time and get my money back right away. Shortly after I signed up with Choice I heard from co-workers what a hassle this company was. I immediately called to cancel and was told everything was taken care of. I got a call from choice wanting to go over my policy. I told them I had already cancelled and they say that no my policy was still active. So I cancelled again and was told that my account was for sure cancelled and that my payment would be refunded with in 24 hours. I called 4 days later to ask if my refund was still processing and the guy tells me it will take up to 30 days. :/

I have used Home Warranty for three years and really appreciate their fast response to my requests. Their services and professional technicians have always been knowledgeable and effective. They have fixed all of my appliances or replace them. I am selling my home and will transfer my warranty to my new buyer. It sure helped my home sell fast and my inspections passed with flying colors!

Some of the Technicians who have come to work on items, seem to have been confused on what repairs were needed, even tho they were informed...some lack of communication. 2 different visits from different contracted vendors. Resulted in having to get new oven, took over 4 to 5 months to correct the error made by one or the other Tech.

Adam just sold us multiple year policies for multiple properties. I am a seasoned salesperson (Realtor) and I must comment on Adam as the representative of your company. If the service and coverage is as good as Adam's representation, this will be a win-win for all!

When this policy was sold to me the sales rep told me she would be my main point of contact. I called the phone number she provided that I was supposed to add an extension number to get to her. There wasn’t an option so I left a voice mail on Saturday explaining my issues to have someone come to repair. I then emailed my main point of contact with no response. Then I called another number and was referred to the website to file a claim. It has only been 3 hours so hopefully I will get an email or response. I would hate that I find I have been scammed. Thanks. Now time will tell.

Absolutely I would recommend and already did to two people. One in Florida and one widow in Florence, Ky. In fact she used my name and policy number that I gave her to mention to Choice Home Warranty and I don’t even know if I received my extra month on my current policy.

Was very impressed with the knowledge and professional attitude of Marcus my sales rep. He made the process very easy and understandable for me so I could make a decision. Overall a great experience! and would recommend them to all my friends and family.!

Paid my yearly fee and then call in a claim to company and the technician is sent out three to four days later. Then he sends a report to them tell them how much it will cost. Then report comes back everything is denied. All the money I paid and fee plus now I have to pay extra out my pocket to fix leak under sink I called in. Wrong wrong wrong.

Technician was scheduled to come during a late afternoon-evening 5-hour window. He texted the day before to ask if he could come earlier and gave a 1-hour window. That alone rates a "thumbs up!" He was on-time and quickly assessed the problem. As it was a Saturday, we still (as of 5pm Monday) haven't heard back from warranty to learn if he can proceed with the fix. Great service and very pleasant & personable technician.

Claim placed Jan 18, 2021. Made me contact Samsung first = fixed top icemaker - froze up three days later - back to Samsung -refused to fix top icemaker again and refused to look at /nor fix freezer ice maker. Finally back to you and you sent someone that fixed both! 4 months of being jerked abound! Finally thank you!!

My claim specialist help me get my claim corrected. He work with me until he resolved my issue. The technical kept me informed as he had to place me on hold. He was polite and courteous. I wish l remembered his name???. Thank You so much. I am disabled and from last year to this year l have had three surgery. My technician was considerate of disabilities.

I have been with another home Warranty company since I purchased our home last year. Choice Home Warranty is providing us with the same coverage plus a few extras and saving us $200 up front. I am a disabled veteran on fixed income, so $200 makes a big difference to us. I look forward to working with Choice Home Warranty.

I called for about my washer machine. Immediately a claim was set up. I was informed someone would be contacting me within 24 hours for a scheduled visit. Hopefully I will be called tomorrow to schedule for the service. The service representative was very helpful.

Choice home warranty isn’t wanting to give me 345.00 to replace my Maytag top load. That’s after having to pay 3 service charges. Can’t find a replacement for less that 699.00. When they replaced my microwave a few years back they did not want to pay for the installation of the unit. This is what gives warranty companies a bad name. Anybody have a phone number for the executive offices so I can speak with someone there?

I was very pleased with the sales representative. I have a Cochlear implant and hearing on the phone is sometimes hard for me. The rep. was kind and repeated anything that I had trouble with. Very knowledgeable and courteous. I will recommend this company to my friends and family.

Agent was very nice and helpful, the process was simple and quick. Every time I search for home warranty, I was referred that Choice Home Warranty was the best selection for me. So I decided to give them a try.

I have not used the product yet, but it seems like a value for peace of mind. My salesman was very considerate in letting me know the value I was getting. I worry about my appliances breaking down and having to put out a lot of money at one time. This gives me peace of mind.

I called about replacing leaking water heater a week ago. The assigned tech did not work for you. I have not been assigned a new one. I am now trying to find a plumbing company that will follow your procedure so I will be reimbursed. When I find one, I will go to the reimbursed option. Call me at ** if you want more details. Thank you, William **.

The technician that came out to inspect and service our air conditioner was very friendly, professional, and thorough. He checked the entire system, explaining what he was checking and why, and then proceeded to repair, based on his findings. He explained what the issue was, why it was causing the symptoms we were experiencing, and what he needed to do to resolve.

ASE was very prompt on his arrival to my house. ASE did a great job repairing my challenge with outside A/C unit. He explained what he thought the problem was with unit. Then he fixed unit and ran test on unit to make sure it was performing properly. ASE was very professional handling this service call. Stated if I needed any more assistance please let him know.

I have been satisfied for everything they have done for me except this experience. My washing machine was leaking and dishwasher went out at the same time. After an appliance repairman visited the house and turned in his report, they decided to replace my products. They lowballed me on a $1,000 washer with an offer of $350 to buy a new one, and $245 to replace the dishwasher. The washer I need proof from Kenmore that the washer is the size to give me another $50.

A/C was not cooling and noticed ice on one copper tubes. The unit continually ran without cooling. Called for service but the service provider could not make an appointment for five days. We could not wait this long and called another service provider that came last Friday and repaired the A/C unit for $150. I then contacted the original scheduled service provider and cancelled their service call. Their appointment.

Great price, great program, great employees. Being a new homeowner it is nice to feel that if something comes up, I will not have to worry about a big hit to my bank account. One last thing that I have to think about.

I’m still waiting on a quote from Choice. Technician John ** was great. He inspected the appliance and all done within 30 minutes last Wednesday. No offer yet??? How long does it take? What is the holdup? Is there a standard protocol? Thank you. Ellen **

My water ran out quickly and tech drained all the sediment out and it is much better. Thank you so much. It was a simple fix and he was a polite man who knew exactly what to do. This is all I have to say. He did a great job.

The gentleman who came to check on our broken dishwasher was excellent. Unfortunately, not so Choice Warranty. He sent in his report over a week ago and we have heard nothing from Choice Warranty about a replacement dishwasher & installation. Very disappointed.

They came in looked at the problem and went right to work. They were nice and did a great job. I was so pleased. They had the new door closer up and looked great. These guys were great. Cleaned up their mess when they was done.

Jackie was very polite in explaining what would be covered in my home under my policy since I'm a 1st time home buyer. My experience with him was very helpful. I would highly recommend his services to my family & friends.

Water heater broke down last Wednesday. Water was leaking all over the floor and I called CHW to submit a claim. I urged them to make this a high priority due to potential risk of flooding. However technician came only by Friday evening. He recommended replacement of water heater. I have total protection plan so I was expecting CHW to cover the expenses. Now I am being asked to pay $600 as "not covered expenses". I have requested for the details and declined their resolution. Did not expect this when I brought the coverage for $500 per year couple of years back. I regret it now.

The technician was very courteous and professional. He was able to repair the heating unit in a short period of time and explained why the unit failed. He also checked to make sure both the heat and air conditioner was working properly before he left. I was very satisfied with everything.

Williams heat and air are excellent, no exceptions! Timely, personable and professional!! Highly recommend this company!!! CHW had them contact me immediately and they were on top of it! Happy with this experience. Now if I could get someone to fix the ice maker.

We have been without air conditioning for eight days. The online support says the repair is authorized but the technician has never been notified. This would not be a problem in colder weather but we are bordering on 100 degrees daily.

I called CHW to review my washer. The appointment was quick. The Rep was on time. They tried their best to repair and when saw it was not feasible immediately sent information for it to be replaced. I was issued a gift card to Lowe's in the estimated value of my old machine.

I have good and bad experience with CHW. I have been with CHW for over 5 years. This year was the worst experience I have had with CHW. They only cover minor issues. They should require references from their contractors. Many of them are from out of state and you can’t get an appointment until a week later. Imagine having no hot water for one week and then when someone comes out it's not covered. CHW should ask the contractors to complete the service within one or two days. Many of them just want to make more money from you.

Choice is the best! I have had great service with the service providers Choice selected. The contractors truly cared about my home. Thanks so much for being here in my time of need and being extremely fast with fulfilling my request.

Moving into a newly purchased Condo with appliances' in place and to find out the GE Dryer is not working properly and is a fire hazard, which the tech removed from service. Them being inform by You that I need other proof of the appliance isn't working and or has been repaired is not following your own guide lines of effort. With that said, You have lost me as a customer.

Technician was friendly, prompt, and knowledgeable. Fixed the issue immediately and ensured everything was functioning properly. Technician called the day before and also the morning of service to let us know he was expected to arrived in ten minutes. I would Highly recommend in the future.

I would highly recommend Choice Warranty. The technician should up on same day and the young man was so polite and efficient. They took my complaint and the intake person was extremely polite and efficient as well, I would recommend anyone signing up with this company.

There was a mix-up with the initial appointment. Nobody showed up for the date/time indicated. Another appointment was scheduled and the technician came out and assessed the issue with the dishwasher rather quickly. I am now awaiting the broken part and installation.

Masters of Disasters have been to my house three times in the past two months (all for different issues). Every technician has been friendly and has done excellent work. Their prices are very fair and much lower than other companies. I had to pay for some expenses out of pocket that the home warranty did not cover. Their prices were much less than the quotes I received from other companies in the area.