Choice Home Warranty Reviews

I wanted to take the time to thank you for the service your company provided to the ** Family. We sincerely appreciate your customer service, how you're always available to handle challenging issues, the excellent work you have demonstrated on every project, and the professional way you conduct business. June 21, 2022.

I have had Choice for over a year into a 3 year contract (bad idea). I have had 2 claims, both miserable and took forever to resolve, one 2 months and the other over 4 months. I will detail the most recent below but a couple of quick facts. If they determine to replace an appliance they will “estimate” a replacement cost. That cost, even after their other rules for “similar” features, is based on a wholesale price, not what you or I could go buy one for.

Before AV/Vedo came to my home other companies said I needed a new compressor. I talked at length to the owner of the co. the night before and he and I went over the alternatives available to me if in fact it was a bad compressor. The next morning a tech arrived at my home and started investigating the problem from the AC unit to the furnace to the thermostat. Found the problem to be a minor wiring problem. Co. is thorough, honest, reasonably priced and timely. Thank you for using this company!!

The plumber came during the earlier part of the 2-hour slot and diagnosed the problem. Then went to the home improvement store to buy the tools to stop one of the problems that I was having. As of now, I no longer hear my toilet running continuously throughout the day.

The experience was great. The response time to inquiries was excellent and my issue was resolved in a timely manner. Thank you for you assistance with our AC issue and we look forward to a the longevity. The vendor was also good with communication, they did leave off the condenser pad which I felt is a requirement. They promised to bring it in a couple weeks.

The representative who ultimately sold me the policy - Joseph - was helpful and courteous. No problem there. But I spoke twice before with your reps in recent days. I told both of them that I needed to buy a warranty as a condition of the (pending) sale of my house, but couldn't commit just yet due to some uncertainty over the date of settlement and other things. No sooner were the words out of my mouth than both of them HUNG UP on me, clearly because I couldn't make a purchase at that moment. Not "Sorry to hear that, please call when you're ready," or "I understand, we'll be here when you call back" - just CLICK! Terrible customer service, extremely rude.

As property manager, Had multiple properties signed up and paid full year up front but quickly found out CHW will try every means possible to not cover any item. That’s if you actually get a decent contractor in a decent time frame. First, they put the work order on a bidding process so only the crappiest of the contractors bid on it. i.e. the cheap and unprofessional contractor gets assigned. Who only comes to your house AFTER all their higher pay, non CHW work is done. Then the contractor is only interested in a quick payment of service fee because CHW doesn’t pay them enough to do a decent full job.

Fixed my washer within 20 minutes. On time and professional! Appreciate the quick turnaround and fix. Also appreciate the ease of submitting my claim online and responsiveness of my claim's appointment being handled. This service is highly recommended for homeowners to help when appliances, plumbing, anything fails!

Made a claim to schedule repair for my A/C. It was simple and easy to do, the agent on the phone was helpful and explained what I should expect to happen. Easy to understand and confirmed my claim number for me.

Yes would recommend. Was early which was great. One spacer was missing from the toilet. He went to a supply house found the missing part. Returned also replaced a broken flange. Excellent install and clean up. Also he removed all debris, thank you for sending this guy for service.

I found the representative very accommodating. He worked extra hard to get me what I needed, which was monthly payments. I would definitely recommend Choice Home Warranty. Looking forward to a long relationship providing me the service that I would need for my home.

Response time to my service request for my Air Conditioner unit was excellent. The ease of requesting service was great also. I look forward to working with Choice Warranty for any of my needs in the future. Thank you very much.

I am looking forward to working with Choice Home Warranty. The gentleman I spoke to was very friendly, extremely knowledgeable, and answered all of my questions satisfactorily. I have had a home warranty previously with another company and it was a nightmare. Given the information that was relayed to me by my personal account manager, I am extremely hopeful and expecting that my experience working with Choice Home Warranty will be a satisfactory one.

I requested repair service from Choice Home Warranty and within a couple of hours a repair facility was found and an appointment had been set by Choice Home Warranty. The service rendered by Choice Home Warranty was excellent and I would definitely recommend their services to anyone.

CHW on June 16, they said, "You will hear from someone on Monday, June 20. Daylight Construction Co. Time 11:00 am to 03:00 pm." That day no call from Daylight Construction. Call CHW back. They told me Daylight Construction will be contacting me next day. No call from them. Call CHW for three days no help.

On June 6 Choice Warranty sent someone to fix my washer. The person informed Choice that my washer needed to be replaced. I’ve been waiting over two weeks to receive the voucher to get a new washer. There is no reason I should have to wait to get the voucher considering I pay the yearly Choice Warranty Fee in full every year with one payment. What if this was my refrigerator??? Would I have to wait weeks to get a new one? Very unhappy with the wait. I know for a fact Choice could easily send me the voucher so I can get my washer replaced. Maybe I’ll have to research another warranty service that pays in a timely manner.

Great customer service, the appointment could of been sooner, air conditioner was not working. Had to wait 48 hrs, but the company that came was excellent, fast, knowledgeable, friendly. We have had good results from using Choice Home Warranty. Would definitely recommend to anyone.

Added and paid for a additional pool warranty. When a problem surfaced pool pump which provided circulation to the system and protects when the temperature drops to freeze conditions…. Choice said: "Let us find a vendor" and 4 days later no information so I had to find my own repair company. Then after calling and sending numerous photos and documents they denied my claim. Choice Home Warranty is a JOKE on their customers— stay away!!!!

We moved into our home 2 months ago and the seller purchased Choice Home Warranty prior to the closing. On a Saturday in June our air conditioner went out. I notified Choice and they had a very good HVAC company come to the house to evaluate the situation the following Tuesday. The recommendation was to replace the unit. That same day Choice notified me that the recommendation was approved. We are currently waiting on the next step. To this point I am very pleased with the customer service provided by Choice Home Warranty.

2 repair trip in less than 90 days. This repair requires 8 different parts including;

We were happy with the outcome of the replacement of our hot water heater. We were especially happy with Shawn and his effort to go to bat for us. You have a great guy there. Thank you for replacing the tank with little cost to us.

The technician assigned was able to troubleshoot and fix the problem quickly and accurately. He showed up on time, was professional, and got right to the heart of the problem. He got everything back to working order. I was very impressed by every aspect of the process and would recommend this company. I am so pleased with the outcome. Additionally, he recommended how to prevent and future issues. The thoroughness and detailed evaluation of the system gave me confidence the job was done right. Super Job!

Our appointment was scheduled for Saturday and the tech arrived promptly but was unable to fix the microwave, he said he needed to order a part and he needed authorization to order it. This was unattainable because the office was closed on Saturday. Rescheduled for Monday between 8 and 12. A different tech arrived Monday at 3:50, took the oven apart and repaired it without a new part. He was apologetic for the delay.

All I had to do was file a ‘new claim’ on CHW website and then pay the $45 deductible after the service was complete. Local contractor came to my home a day early, replaced a garbage disposal and charged my deductible via Zelle. Too easy!

Contacted Lydia ** about microwave replacement. She was very pleasant and knowledgeable. Explained everything so I could fully understand how figure was determined. Even though it cost me extra plus Installation. In the end I am satisfied with the decision and especially Lydia.

I called CHW on 6/21 for service on my toilet. On the same day I was contacted by the tech to see if I was available, unfortunately I was not home. I was scheduled an appointment for the next day between 7am and 11am. I was impressed and amazed with the urgency they provided me. The technician was ringing my doorbell by 8am. He verified my name and address to make sure I was the customer in need of service. His professional and courteous service was amazing. He assured me I was getting new parts, he cleaned the area. All above and beyond service. The tech also replaced my garbage disposal just two weeks ago and I received the same courteous service. Thank you CHW for an amazing job and prompt service. I joined your company almost a year ago based on a recommendation from one of your customer, I can say I made the Right Choice. Thanks CHW.

Technicians were great. But the approval process for the work needs to be done faster or the techs should be informed of what is covered prior to visit. Work was delayed waiting on approval. Time was lost. The AC was out an additional four hour waiting for the approval process. The techs went to another job and had to come back to do the work.

Repair requests are quick, easy and professional. One phone call and everything is taken care of. Their choices of repairmen have been knowledgeable and very cordial. They get the job done right away. I highly recommend this service. It is a great investment for the upkeep of a home.

Robert with Guardian Home Experts was knowledgeable, courteous and professional. After waiting almost a week for Choice to find a technician, we contacted Guardian who dispatched Robert within three hours to evaluate our air conditioning problem. With heat indexes over 100 degrees we appreciate Guardian's prompt attention to our issue. We are now awaiting approval from CHOICE to begin repairs.

Dell with Tempchangers was excellent. He quickly knew what the problem was and fixed it in no time. He was professional and courteous. I will be passing his contact info on to my friends and clients I have for their A/C needs.

Southern Comfort Rep, Rodney, was very professional, very thorough, did a great job, very efficient. Explained the circumstances, providing an understanding as to what happened. He was polite and personable. Best service we have ever received for HVAC services. Will request this technician again for maintenance, when needed. Technician is top notch, knowledgeable and experienced.

I have been a member of CHOICE HOME WARRANTY SINCE 2019. I HAVE had two claims on my a/c, first I had to pay for the part because that part wasn't covered. Second claim evaporator wasn't covered because that part had corrossive matter IN the part, it seems they find something to avoid paying. But for my compensation I got a one month's free and I got a 1900.00 bill to paid.

I am customer form Phoenix, Arizona and was stupid enough to trust Choice Home Warranty and buy their warranty for 3 homes. For 2 single family homes I purchased 5-year plan and paid over 5K for them. For the townhome I was paying year by year until we had a water leak and AC issue one week apart in townhome. The water leak was so bad that there was water in our garage and our neighbor's garage. I called them and they assigned a company to fix it, but the appointment time was for 2 days later. I requested for faster service, but they said they cannot send anyone faster. The plumbing company’s rate was 2 out of 5. Instead of coming to fix the issue pluming company sent another contractor to assess the water damage.

Checked both my refrigerator and dryer and determined what was wrong and told me he would order the necessary parts. He was very professional and friendly. He was confident that both could be repaired. This is the second time that I have used Choice Home Warranty and both times I have been satisfied.

Good experience and one recommendation. The lady that took my order had a tough time communicating and maybe a little more training and she would be A-plus. But by no means she was not good, very nice and tried hard and she gets A plus in my book.

The contractor came out and fixed the dishwasher. But it only ran for half a cycle. Choice told me that I needed to get a new one, but was only going to compensate me $150. I asked if I could just get a credit for anywhere to apply that 150 towards a new dishwasher. But they told me that it was too late and that I'd have to have them come out again to pay the service fee again for the work order to be active for them to try to do that. So I ended up buying a new dishwasher myself. When I filed the claim, it took about a week for somebody to come out. After that, Choice reached back out to me a week and a half later. Then I tried to reach out in regards to the compensation they were trying to offer me and I just got the run around until the month was up to where then I would have to do a new service call.

It would have been nice to have had someone triage my AC problem ASAP instead of within 2 days. I had to cancel because of a previous outpatient surgery already scheduled. The company wasn't able to work with me on trying to come out the following day. I had plumbing issues, created another ticket. Didn't receive an email until 4 hours later letting me know who it had been assigned to.

Thank you so much for sending Air Zone out to my home. The technician Ryan was so awesome, and my AC unit is working so much better. He checked everything and found the unit needed Freon. Unlike the first company that came out (five star) who by the way sabotaged the AC unit and said Freon was not needed and was trying to make a sale without going through CHW. Please discontinue your affiliation with five star. Five star gives CHW a bad reputation. Thanks so much to Air Zone and Ryan for your honesty, integrity and professionalism. Also thank you CHW for understanding, addressing and resolving our current issues.

Louie was very friendly, answered all of our questions, and was knowledgeable about the plans. We got a most reasonable price for the piece of mind. He even made us a little better offer after talking with us about our experience with another home insurance company. Our experiences have been good but the pricing was continuing to rise above the value.

Luke ** was very courteous and professional while I was as we were speaking on the phone! I have two other properties with Choice, and I also provide home warranties to my sellers. So yes I would recommend Choice Home Warranty to othere.

Bad outlet plug....Service was performed as requested HOWEVER you score a 4 on speed of service and not being able to assign anyone on a timely basis. It took you 2 weeks to assign someone and two different electricians because you did not ask them first if they could take the job, you just assigned the appt time and TOLD THEM when to be here. NOT Good Customer Service...it would be much nicer if we could talk to someone directly at your company other than just leaving messages on an answering machine.

A technician was scheduled to come to my home on 06/16/2022 between the hours of 11:00am and 3:00pm. No one ever showed up nor did I receive any messages stating any changes. Phone calls to the technician were fruitless since the message box was full. That even I called CHW and was told the technician had an accident.

So far I filed two claims with Choice Home Warranty. One for my plumbing which I'm supposed to be having somebody come look at on Friday. It has taken 3 months for somebody to be able to get out here to look at my plumbing but I place another claim for my refrigerator and Sears came out within 2 days and looked at it and they already placed order for me to get a gift card so I can buy another refrigerator. I definitely recommend a Sears if you have any problems with any kitchen or laundry appliance because they are incredible! Choice home warranty did tell me that they was going to give me a free month for the inconvenience of it taking so long to get my plumbing fixed. I don't know if they're going to give it to me or not because they told me this before and they did not follow through but if they do I will let you guys know.

Great customer service skills. Very professional, nice. She pointed out all the advantages for having a good policy. Had me think about for a few minutes and I made the correct choice to go with your company. What else do you want me to say. She convinced me to get the policy because I wasn’t going to signed up. I was just calling for information.

My experience with Choice was outstanding. All my questions were fully answered and the representative even suggested ways for me to save money. I was very impressed. I highly recommend Choice - they offer great policies and excellent customer service.

I have initiated 4 claims in the recent month due to system appliance failures in my home covered by CHW. In each case it has been a battle to navigate and fight for coverage. There is woefully inadequate contracted with CHW technicians in my area and we are forced to use the Claim Reimbursement Process which favors denial of claims. I will tell everyone I know to never use this company. CHW makes false claims and advertisements relative to their coverage.

The tech that came out on time as promise. Reviewed the problem and advise what the process to repair would be. So far I have no problem with the process to repair. Let hope the rest of the process will go well.

I called in...a technician was to be dispatched finally after 5 days. Then he did not show up or call to say he was not coming. Waited a few more days with no technician so chose to contact a local technician per the option provided. Once my technician did estimate, the diagnosis was sent and was approved within a couple hours and the repair was made the same day...finally. I live in a rural area and have had a Choice warranty for a number of years. I feel they should recruit qualified technician in any area that has Choice customers so that we don't have to wait days for them to find someone to do needed repairs/replacements.

A very minor issue requiring a new part, which the tech realized/identified immediately. New part ordered for self-install (very easy) but tech got microwave working in less than 1 minute. Will await ordered part. Tech was prompt, advised of ETA, very friendly.

I was impressed on how quickly an appointment is set. The repairman showed up on time and was very professional and courteous. The process to file a work order is simple and fast. I recommend using Choice warranty. So far so good.

Contractor came out a day earlier and diagnosed the issue. He call Choice and got a replacement asap. He installing the new garage door opener quickly. He was very knowledgeable and professional. He actually went step by step with me on syncing my devices to wi-fi. Super service.

The ice maker has only been working for 2 months and it is now broken again. The first time it took 9 months to fix. Since this is ongoing and not really fixed I should not have to pay again. This is a reflection of CHOICE Warranty not the technician. The last tech came yesterday and said to get a new filter which I just got a new one. Of course I ordered another new one that was $70. This IS NOT RIGHT!!!

So far I have not had a worker come out to the house. I have made 2 claims and the first one no one called me back after I had to change the date for the repair man to come. The 2nd claim I am cancelling because I fixed the problem. But, I am impressed with how quickly a repair person was contacted by you and then contacted me.

I use home warranty due my being retired and on a fixed income. Choice is requiring me to pay 40 percent of the costs for the AC replacement. I was very disappointed to have to pay $2300.00 towards the cost of replacement. I still don't understand why I have to pay the technician labor expense of 1770 dollars, when you advertise that you replace any equipment to include installation. Before anyone pay for Choice service, make you let a lawyer read the fine print. Beside the above costs, they also stated that there would be additional charges. This means that they can come up with another charge prior to installing. I am very disappointed. I have served this country for 33.5 years just to get overcharged by blood sucking programs that promise the pie in the sky if you join their program. Yet, I saved some money by having a home warranty program. Very disappointing. We have to have the home warranty plans.

Called to schedule warranty service for two plumbing problems in my house, with my shower control valve and hot water heater. Automated system is somewhat difficult to use. Finally was able to get to an agent to sort matters out.

My dishwasher is making a big pitch sound. Just called five minutes ago. Phone person very nice. Waiting for call to set up repair date. Hopefully I won’t have to wait too long for a repair person as it’s driving me crazy.

Top Notch Plumbing was calling me within minutes of making the service request - very impressive and polite. Technician (Chris) was friendly, polite and competent. It turns out that the disposal was NOT the problem - apparently it was the quality of the stainless steel sink that was noisily vibrating - still unclear as to why it waited 15 years to vibrate but that is immaterial. The point is that we were only asking for information - NOT requesting a sink replacement.

I guess we're okay other than tech couldn't find problem yet was charged for showing. What do you do?? Oh and 4 tries with same fix didn't work either. CHW did pay to replace the item, a small amount, but helped.

She was very knowledgeable and she knew what she was doing. She came a day early and that was also great in this Texas heat. We would definitely use her company again for our electrical needs even though we could do the work ourselves.

Michael is great. Returns calls, shows up on time. Provided a recommendation. Very satisfied with his level of professionalism and knowledge. Claim was submitted to CHW, it remains to be seen what THEY/CHW are going to do about a broken a/c.

My issue was a backed-up sink. Casey one of the technicians for SC Jetting visited my home. Casey was professional, personal and prompt. I had a window of service from 11-3 and he was at my home by noon. Furthermore, Casey did some good troubleshooting to solve my sink issue. I would highly recommend SC Jetting.

Technician did a good job, was personable, and answered my questions. We had a scheduling conflict, but were able to resolve it. He could be a little more professional in how he answers his phone, however. I was satisfied with the job he did.

My service representative was courteous and helpful. Wait time was longer than I expected, but overall a very good experience. I received the results I had hoped for. Now I’m just waiting for my service person to come to fix my air conditioner.

The technician was knowledgeable and arrived promptly, if not early. He was equipped with the necessary parts so we did not have to schedule a second appointment. He was able to answer all of our questions and was very courteous and patient. We would recommend him for any of your air conditioner needs.

Don’t give enough to replacements but gave me little more when call but can’t still buy one like I had without putting money into it so it should be replaced with same size of washer and have wait so long for gift card and you can only go to Lowe's.

Jason, at Hooked On Appliance Repair, did a great job, was personable, professional, and fixed my issue quickly and thoroughly. Was timely and clearly explained to me what was going on with my washing machine. I would highly recommend this company to my friends and family!

The Air conditioning technician you sent to us was prompt, and very helpful. He didn't just show up to diagnose the problem but was also able to fix the part as he carried it with him. In 100 degree plus weather, we were very grateful.

Easy to submit claims online but only got 2 of the 3 confirmation that my claims were received and a claim number. Worried as the missing one concerned AC which is not working and Hot weather coming. I sent an email but did not get a reply.

The repair was scheduled within one day and dispatched in two days of call. Came at the originally scheduled time and did not reschedule. Quickly determined the problem and cause. Very knowledgeable. Completed the repair quickly. Very satisfied and hope to get the same technician next time.

CHW have great service, it don't take weeks for you to get someone to come out and diagnose your issues. I've been with them for a couple of years and I recommend them for Home Warranty. If you renew early you get bonuses too! Call a claim. See how fast you get service. I never had to waits no more than a day or so. Now that's FAST.

Requested on-line for warranty service on a Sunday morning from CHW, received a confirmed appointment within a few hours, but the appointment given was 8 days out. Called CHW the next morning and expressed my concern about living out of coolers for 8 days and if anything could be done. Customer Service was gone for about 2 minutes and came back with a revised appointment, the repairman would be arriving in about 2-4 hours. I was thrilled to say the least with the possibility of a working fridge in slightly over 24 hours from my contact with CHW. The repair of 2 separate issues were done quickly and professionally, with the repairman in communication several times with CHW. Once complete the repairman texted me a link for credit card payment of the deductible, and the process was complete. I am very happy with the entire experience with Choice Home Warranty.

First time using Choice. They were good. Customer service was ok. I ended up scheduling online. No one. Sneered phones. Would be nice to speak to English speaking and maybe not be so abrupt!! My appt went well. Nothing was wrong with swamp cooler. I ended up paying my $65 service charge which was ok not ok! But tech was nice. Explained and that was fine.

The gentleman that came out from Universal Repair LLC was really good! He found the problem and fixed the problem I was having! He was very nice, respectful and efficient. I had someone come out 3 weeks earlier to work on it and he could not find the problem. So very pleased with Universal Repair. Good job!

Septic tank pump panel and post severely damaged/broken. Freeman Septic Tank was contacted and came to my home the same day. Damage was assessed and replacement of Panel and Post was the only option. Parts had to be ordered, but arrived a few days later. Removal and installation of the new panel and post was completed within two hours. Septic System is now functioning properly pumping liquid to the drain field. Freeman Septic Tank, Inc., was highly professional in their dealings, and job site cleanup. Highly recommend Freeman Septic Tank for any Septic System need in the Aiken, SC locality.

The repair person was very kind and knowledgeable. He explained everything that was being done as he completed the task. He also was very kind as he told me what my issue was with the fridge (someone had turned it off). He was very clean and thoughtful. I highly recommend the company and the worker.

I usually do not answer unknown callers. I took a chance and called back. I spoke to Mr. ** and he gave great deal with home warranty. I have another company now that I have had a few issues with along with the continued increase in price and service fee.

Excellent customer service. All questions were answered efficiently and quickly about a Choice Home Warranty. Luke Powers helped me decide on a Choice Home Warranty that would work well for me. I really appreciate it. Each time that I called Luke back, I was able to reach him immediately. That kind of customer service is hard to find today.

He explained the warranty details and left me feeling confident we were making a good decision. We took the six year contract to give us peace of mind for future problems. Once we have filed. Claim would be glad to recommend.

Adam was very professional, polite and helpful and understood the product he was selling. He gave me several options to choose from. The price seemed competitive and your company looks like it’s highly rated.

person. Very professional!

My air conditioner was not working so I called and Choice Home Warranty sent a tech to check it out. He said I needed freon and put it in. He neglected to contact home warranty to get approval but said that was all it needed. I was charged $1335 to have the freon, which is covered under warranty, put in. The Warranty company said that because the tech didn't call first and ask for permission they would not cover it.

I am pleased with the service when I called in for service. I am most likely to recommend the company to friends. To new home buyers it’s the way to get your stuff fixed if you’re having trouble with anything.

I am satisfied with the technician sent to my house, from Clark's Good Housekeeping. He was efficient and knowledgeable and when I call, the office is always helpful and friendly. I am dissatisfied with the amount offered me to replace my oven. You CANNOT buy a wall oven for $349 anywhere, or even twice that amount, but Choice limited me only to Lowe's with a gift card. I declined and requested my oven be repaired knowing I will have to wait on parts. I paid for a warranty that has me paying two times more to replace my oven. I will not use Choice Warranty any longer than I am committed to.

I just enrolled in your home warranty plan. I’ve warranty with another company and I’m looking to switch. I inquired and I received an email stating 10% off first month free. Then representative told me that my service call would be $75 because I’m paying $85 with my current company. So I received my contract by email and it says $85. So I called back plus I had another email granting me 20% off. I talked to another rep and he said he fix the $85 but he’s going to transfer me about the 20% off. That’s were I’m at now. Getting put on hold in circles.

The customer service representative was very helpful and answered all my questions in regard to the situation I was dealing with at my other home warranty company. Due to his knowledge and him being able to compare all the coverages that I would need to have for my home. I found that Choice Home Warranty was the best option to go with as for my home warranty provider.

I am very pleased. Yes I would recommend to a friend. The person who waiting on me was very nice and caring. She show me that she care about what going on with me. Choice warranty have been a big help to me. It took so much worries from me. I thank them and I appreciate the caring. It's been a Blessing.

Jay from J.S. Plumbing...walked into the kitchen...and had it working in less than 20 minutes and he gave me some helpful hints if it were to happen again. I even had the same kind of tool he used to unjam the disposal...then we used ice to sharpen the blades. VHOICE HW is well worth the price..which is why we've been repeat customers for years. Just a great guy...warm, friendly, upbeat, and knowledgeable.

Choice provided economical options to get applicable insurance for a good price longer time period. They can definitely improve in choosing the right service companies and avoid unexpected other changes. Have used the service multiple times and have a different experience.

If I could have rated any lower, I certainly would have. First off, the technician you finally got out here corrected the problem in a couple of hours. Getting him out here was the problem. It took you over 2 weeks to get someone out here or to even contact me. Your first 2 companies canceled calls, never phoned me and never showed up. After the first call Your phone people rescheduled an appointment 9 days out. This was a refrigerator cooling problem with the loss of some food. Thankfully I had an old fridge in my laundry room which got most of the food and my medicine, which has to be refrigerated, was ok. I even had one of your phone people hang up on me because I wanted to talk to a supervisor and he refused and finally hung up. Probably the worst customer service I have ever experienced and I'm almost 74 years old. Bet you don't post this.

I called because I wasn't satisfied with the home warranty company that I have so I was basically trying to get information and prices with Choice Home Warranty and I must say I got a lower monthly rate and a lower service call rate.

Thankfully we were able to fix the AC rather easily to include the $65 fee to take care of it. The AC repair person was very professional, on time and fixed it within the hour. Came on a Saturday no less!

Professional, courteous, knowledgeable. I would not of signed on to Choice if not for her, I have reviewed other options. She is an asset to the company. Ana called me after I spoke to a rep briefly on Sunday. The offer she presented made sense for my situation. Thank you. By the way, I was not aware of a survey and none had been mentioned.

Agent was very professional and courteous while he enrolled me in adding a second home for warranty coverage. He answered all questions and quickly went to his supervisor for one answer. Very happy with our current policy and is the reason we left First American Home Warranty for you.

The renters moved out and the fridge was working. They had food in it. Then within a week after I unplugged it to paint and clean it out, it stopped. You said that it took time for it to stop working. I don't even know what that means. I feel this is just an insurance scam.

This is my 2nd contract with Choice Home Warranty and every claim I have put in everything went smooth and easy. The company that came out was a company that came to the house before for my furnace and now for my a/c. Both claims process was awesome and I do recommend this company for Southern New Jersey.

The next day after filing my claim a technician came out. Sanchez A/C & Appliance Repairs showed up and quickly fixed my problem. Very nice and knowledgeable guy which was the owner of the repair company. He explained what he was doing. Thanks to Choice Warranty for getting the issue resolved in a timely manner.

I called to set an appointment for my disposal that was not working. The person was so polite and took care of me with my confirmation number. That same day my appointment was set for the gentleman to come out. By the next day it was fixed. Thank you!

I chose Choice because their rating was high. I got a call back to my inquiry and decided to give them a go. I hope they are as good as the rep on the phone was. He was good and very informative. Hopefully this will be a positive experience.

I had an appointment for 6/23 and without you contacting me you changed it to 6/17. Not a very good system. And you set up another appointment for AC Without checking date or time with us. Very satisfied with plumber that came on 6/17 after I confirmed with him directly.

Everyone dropped the ball. No one listened or followed through. I will be canceling my warranty with Choice. I made too many phone calls to not receive assistance. I was surprised the lack of care and commitment to customers. They hold the numerous transfers here and there. Was terrible.

I have noticed with Choice Warranty that I end up paying a service fee twice for a service that should have been fixed by the first requested technician. Is it Choice's culture to have customers paying out of pocket $65 service fees for services over and over again for the same issue? This is what just happened with my air conditioning repair. I would like a $65 refund if possible. I feel that Choice should look more into what’s going on with these type scenarios. I’ve had techs just come do the bare minimum, take my money and the issue is never resolved or breaks again within a couple weeks. THIS IS UNACCEPTABLE!

I have been greatly impressed with the timely response and action on my requests. Please keep it up! Similarly, the work performed has been done very well, which indicates that the company is aware of the importance of customer satisfaction. Very good!

This was a terrible experience with Choice. First with the appointment that the repair person was not notified of the appointment. Then when I called it took days for them to actually show up. Then when Choice received the estimate and decided to REPLACE, CHOICE would not do so. CHOICE offered half of the replacement value and I know this because my clothes washer is still being made. This is totally unacceptable. Your contract is quite deceptive and I am going to find another home warranty company that actually does what their contract says. In every way this was a terrible experience in all the steps along the way.

After submitting my claim, Choice home warranty was not able to expedite verification of my problem and Did not send a technician to my house for over week. After the technician submitted his analysis, and the response from choice home warranty contained erroneous information, I still have not been contacted by a case manager that was supposedly assigned to my case.

The poor man came to my house unannounced and got an ear full. NOBODY reached out to me to schedule any appointment. I am ONLY staying with the company because of the repair man, Jeremy. I AM UNHAPPY WITH THE COMPANY'S way of doing things because he had a confirmation of between 7am and 11am to come to fix my dryer. Nobody called me, no email, no robocall, NOTHING! What if nobody had been home during the SUPPOSED time of the appointment???? You guys need to do better and please please get MORE repair men like Jeremy.

The repair man was great. He knew what the problem was and moved to fix the problem. His experience and knowledge of the problem was good and processed to go and get the information that was needed to submit the work order so the parts could be ordered.

Received prompt service. Technician very clean, professional and efficient. Called before arriving in a short time after calling. Explained what was needed and what he had to do. When he left for parts he advised he was leaving and would be returning shortly, which he did.

The representative that assisted Us in purchasing a new plan for two properties was informative and willing to work with us to give us the best price. Very satisfied with price and service. Great job. I would recommend someone contacting Choice for a quote on plan.

The representative was very courtesy and knowledgeable. He did an excellent job of answering my question and supplying all information I needed to make a decision..Good experience and very easy to see why they are ranked as a number 1 supplier of home warranties.

Very knowledgeable and a pleasure to speak with. Understood my needs and discussed all the options. Presented my quote and I was happy to join the Choice Home Warranty program. I am happy to recommend this service to anyone, anytime.

The technician from Sears, checked out the dryer and said that the parts for the dryer would be hard to get and said that he would not be able to fix it. He said that Choice would either replace the dryer or give a gift certificate. I had to pay $85 for service charge.

Tech let me know when he was coming. Showed up on time. Was very nice and explained everything well. Did a very good job. I would recommend him to anyone. Don't think I could have got better service. With the temp above 110 having air conditioner problems gets scary. He said the problem should be solved but if I needed him again just let them know.

THIS IS THE WORST COMPANY EVER. My AC compressor went out and they said they would not fix it because it was due to a ground fault. Well genius. The ground fault was because the compressor went out. That is a fail safe process. They said it was not due to wear and tear. Well the technician said on the report it was from wear and tear. I asked them for the report and they said it had proprietary information. So let me get this straight…. I can’t have a copy of the report for MY AC at MY house for a warranty I am paying for. DO NOT USE THIS FRAUDULENT COMPANY. They will provide the report when it is subpoenaed. Please take my advice and DO NOT USE THIS COMPANY!

Everything went well until the sales person tried to increase what I had asked for. The young man was dissatisfied with my rejecting his better offer and just hung up on me. Still waiting on a hard form on what this warranty includes. Thought it would be on the e-mail by now.

This company profits off service fees and declining to service or repair reported issues with AC or any other products. Will cancel. It’s no use for them, trust me they will find every excuse not to repair products, but they get that service fee & that’s why they are still in business.

The technician was very professional and efficient! He worked very hard to repair the capacitor on the AC unit. He also explained was the problem was and what it would take to fix it. He provided helpful hints for enabling the unit to run more efficiently. Thank you!!

During a heat wave, both of our home air conditioners stopped working. One completely stopped (capacitor) and the other worked but leaked. Local HVAC companies that worked with CHW were booked solid. Thankfully CHW recognized the shortage of help, and we were invited to use the reimbursement option, wherein we found our own repair company (40 miles away), and they fixed our units. CHW will reimburse us for most of the costs.

Val at AZHVAC was the technician who came to repair our air conditioning problem. He called about his arrival. Then once at my home he praised the ac a system and did a great job! I would ask for him, if I have any more ac issues.

The repairman arrived when promised and fixed the problem. He was very courteous and helpful. I was even notified that he would be there during the end of the promised time, so I wouldn't have to wait at home the entire time.

After dealing with the Sears Home Warranty folks I decided to switch plans. Your Agent, Phillip ** was extremely helpful in getting my plan set up. I have more coverage than I did with Sears and the plan is cheaper.

Darryl was the tech sent from Love My A/C. He was prompt, courteous and knowledgeable. He checked the A/C and determined it was low on Freon, which he refilled. He said that should take care of the problem at this time.

The gentleman that came to repair our heat pump was so courteous and so quick to repair the unit. We were without air for 5 days and so grateful to get it done. I would highly recommend Airhart. They are great company and very competitive pricing. Call Airhart for your heating and air conditioning needs.

The response time on this case was excellent, but the fact that I was not told who would be coming or when was a little bit disturbing. If someone would have let me know that Sears was coming I would have been expecting them. At first I thought it might have been a scam. However, Sears came when I asked them to and are working on getting it fixed.

Terrible! Very difficult to work with. Customer service reps. are hard to understand. They will not let you speak and explain your situation. They keep repeating everything. I've been hung up on, put on hold for extreme amounts of time. Will not transfer me to the resolution dept. Do not give complete information. Will consider changing to a different warranty company for coverage.

Yes I thank you for approving my repairs for my ac unit. The only thing that I ask is that if you are going to approve repairs for however much please allow us to use the credit toward getting a new appliance if appliance diagnosis is appliance or unit needs to be replace by your chosen repair person. Not only will this help the customer be active in the cost and make the customer happy if they have this choice. A bandaid for an appliance repair does not help. It only ends up costing the customer/consumer more money. This is not good customer service or practice for customers who pay their warranty cost yearly. Not every consumer is dishonest. Please consider looking at every customer as a person and not a policy. This applies to this situation only. Also please make sure you go over every policy with the customer. I could have helped myself even more just by paying 80 dollars more for the year.

Great customer service, knowledgeable of policy and content. Answered all questions and explained coverage. Informed me of coverages available and best prices for bundle. Informed me that because of area I qualified for extra incentives and was able to get me at a price I can afford and budget.

Great service. Maria was able to get me scheduled asap. The technician was superb and friendly. Choice Warranty was not able to help in scheduling any appointments sooner as this was a true emergency request. I had to shut the water off to the house for over 24 hrs.

I bought the warranty to cover wear and tear and constantly get excuses of why it can’t be repaired. From plumbing and AC being the two recent ones. Never had these problems with American Home Shield. Haven’t had any good experiences with Choice Home Warranty. Will def not renewing. Costing me more money than having it fixed by paying the deductible and nothing getting fixed. Here is a pic of my duct that separated due to a mounting bracket failing and the weight of the duct slowly separating that I was denied. But they’re telling me it was from abuse and denied me.

After the AC went out, the 1st person they sent to fix it diagnosed the problem and said they had to get approval for repairs; subsequently nothing happened and they were hard to get hold of. After I objected, they sent a different company who came out, diagnosed it the same, and came back the same afternoon to fix it. Very good.

In my past experience with CHW the service I received from CHW was good. Would like to see more same day service. My last request did not receive a service appointment for the air conditioner that I end up solving myself.

It’s ok. Good service. Quick and reasonable. Customer service is very professional and appointment are available at your convenient. I highly recommend to have Choice as a back up home warranty. Air conditioning yearly check up is required. You must be home to meet technician.

This company is the most trustworthy that I have had over the years. Having a.c. problems with my unit. Tries to do the best to get my unit up and running, very smart and experienced. Hope C.H.W. continue to use Comfort Zone A.C. for all of their a.c. calls!!

We waited 5 days for a tech to come. After 3 Appointments finally we had Victor from Call Point came. He was professional and fast and not to mention so kind!!!! The tech before him insisted we needed a new motor and then complained why the unit was upstairs didn’t bring a ladder. Now we know all that was needed was some Freon and someone who knew what they were doing. Victor you are amazing!!!!

Choice doesn't compensate for refrigerant lines, doesn't compensate for leaks but they will send a technician out to diagnose the problem & as per our contract we pay $65. I spoke to a representative of Choice & from what I understood that is pretty much all that they do. Once they receive the diagnosis they will review at their leisure and get back to you with a denial. So we get to pay almost $3000 out of our pocket to have AC repaired. Thank you Choice Home Warranty for nothing!! Would never refer a friend/family to you.

My question and concerns were well listened and address on call. Thanks to the claim process being efficient and claim manager was on time for appointment and listened to my concerns for quick resolution per my satisfaction. Thank you Choice.

Tech from Sears came out to analyze the problem I was having with my washer. Tech didn't have the part, but informed that he ordered the part and it would be delivered to my home. When the part for the washer arrived I got in contact with sears to send a tech to repair my washer. Sears informed me that I needed to contact Choice Home so they can make the appointment for the tech to return to my home to complete the repair. In the process of us waiting a long period of time, we decided to dispose of the washer and its part, and bought a brand new washer.

Water heater was okay. I didn't realize I would be having to find the people to fix it, then be reimbursed after paying the whole bill. The bathroom not sure yet. Haven't heard anything yet. You were quick on getting the reimbursement check to me, that was nice.

The technician was very polite, on time and very knowledgeable. He was proficient and quickly fixed our issue. I was extremely pleased with his service. I was skeptical because of a previous service call a couple years ago where another company replace a toilet with a much cheaper one and it has caused many problems. But company put my mind at ease and was trustworthy.

Jose very professional, kept me updated of his arrival time. He checked my washer, telling it's a water pump. Online difficult, not understanding what I said. Previous service call for my air conditioner was good too. I was not here but my son in law was.

My claim was approved by email and then 5 minutes later correction email saying it was denied. I then called them and they apologized that this happened and I asked to talk to a supervisor and she put me on hold and when she came back on the phone she said that it couldn’t go to a review because the ac compressor was still under factory warranty

He arrived promptly and was very kind. He was so thorough in helping diagnose the problem, and explain what needed to be done. He worked quickly and efficiently to replace the broken exhaust fans. I appreciate his wisdom and his help!

They called, came out day earlier than planned work perfectly for me. Showed me the problem and explain it to me. Fixed the air. Working now. Took no time for them to find problem get My air back on. Would recommend this company.

My A/C was out and I was originally told it would be 8 days before someone could come out but I called back and told Choice of my illness and they realized my urgency and got someone out a few days later. My A/C Techs were wonderful, professional and got my air fixed the same day.

I have a G.E. side by side refrigerator with Ice maker and water dispenser. The ice maker worked but not the water dispenser. The repairman was on time and fixed the problem in about 1/2 hour. He was courteous and answered my questions.

Adam did a great job explaining the plans and also getting additional discounts. I was shopping for Home Warranty plans and he was the best at explaining the plans and working to get exactly the plan I needed. Based on this experience I’m sure I will be very happy with this product.

Mitci Plumbing LLC was very good and efficient. I would definitely use them again, as they worked clear, were efficient, and communicated very well. They are very direct and hold to their word, which is soo rare!!! Additionally, they provided a quote on some other work which was reasonable, and I am so appreciative.

Once I call in the claim they were very fast, accurate and I got it fixed in a few days. Wonderful customer service. They also were able to keep me informed by emails, let me know what's going on with the claim or company have the claim. that company was excellent that called me right away And it was fixed. I'm adding Choice Home Warranty to my other home. Enough recommended it to so family and friends.

We just signed up two of our properties today with Choice Homes, and we give the salesman John ** five stars. He was kind, knowledgeable, and really seemed to want to make sure we have a good experience with follow up if needed. I read several reviews and checked our SC Better Business Bureau and found that Choice Homes Warranties has an "A" rating.

I purchased home warranty for 3 properties. Sales representative failed to send me an email as he promised, which raised my concern. The email should include terms, length of policy, policy number, policy premium, and charges for every service call, contact information, etc. Therefore, I decided to call to cancel the policy. My reasoning to cancel it was the representative represent the company. If the rep can’t deliver what he promised, how can I trust the company. As I called to cancel my policy. I got disconnected/hang up 6 times after transferred to cancellation department. On the 6th call, I asked for full name and the lady (Natalie) refuse to give me her last name. Again, I got hang up/disconnected (convenient excuses). So, I called again and got into an argument with the dispatcher after he called me pathetic and not logic. Certainly will post my terrible experience on all social media. Buyer beware! Don’t get involved with CHW.....

The technician Jim was fine but I can't believe the Co. can't find a replacement thermostat and no estimated time. I have now been without my fridge since last Friday and no end in sight. I am really disappointed in the service provided by choice home warranty! Fix my fridge or replace it!