Choice Home Warranty Reviews

Response from CHW was immediate. The repair tech was scheduled and came within 2 days, he identified and explained the problem and promised to call as soon as he had the replacement parts available. First time we have had to use the service and the response from CHW and their repair tech, both, are excellent. Would highly recommend CHW to friends and family.

Informative, knowledgeable. Professional. Tech let me know what was wrong and how long to get parts, clean and efficient home visit. Covid 19 protocols followed. Case manager walked me thru options, extremely helpful and professional. Great experience from initial claim to completion.

I was very impressed with the service. The service was supposed to be at a later date. My phone calls prompted them to have the problem solved much sooner. The service came at around 5 p m and he stayed and fixed the problems.

The tech reached out to let me know he was on the way. He had all equipment with him to rectify the problem and worked hard to do so. My only concern is the time period between the claim being put in and the time of scheduled appointment.

Very polite and did not make me waste time. He was not able to fix the problem and said it was up to Choice Home Warranty. To determine next steps but he agree to call me back. Someone I would recommend!

Prompt Overhead Door, LLC was scheduled for the appointment a week out. The technician actually showed up several days earlier and took care of fixing the garage door, which required a new computer board. The technician was nice and took care issue in a timely manner.

Other than cost of contract which seemed high, I am very pleased with customer service and follow up. The $45.00 for each service call is reasonable. (Some other warranty have even higher contract cost and have a $100.00 service call.) My contract will expire in September 202. I will be contacting them again in late summer to see if a new contract will be as good as the last.

Technician responded to service ahead of schedule appointment (very accommodating for me). He ensured that my issue was fixed and free of future problems. Identified issue and made corrections. Choice Warranty has the option to reimburse if your appointment was too long and if you found someone else to respond early. In my case, that was not necessary.

Very good service, very knowledgeable of problem, very friendly, helpful advice and information about the system, very prompt and clean looking and was wearing a mask and keeping his distance and following protocol in these days and times. Will recommend this company to family and friends.

I went on line and completed the new claim submission. Within 30 min, I had a confirmation both on voicemail and email stating that a service technician would be out with 48 hours along with third contact details. I couldn't have expected a quicker response than what was served up.

Call to Choice warranty customer service was handled promptly and efficiently gave me a date and time to expect service. Service technician called and notified he was en route. Service was professional knowledgeable and courteous. Was able to diagnose problem. Had to order parts. Would contact when parts arrived.

Very punctual and responsible, good service! This person has few words, and is very efficient and quick to complete the repair. After the repair is completed, many suggestions will be given to facilitate future maintenance. This company is super recommended! Hahahahahah.

Hello Choice Home Warranty Team. Writing briefly about my experience getting my oven repaired. The process of submitting the claim was really quick and easy. And the technician, Mr. Patrick **, was able to come to my house the next business day and make the necessary repairs. He was really nice and efficient also. I would definitely recommend again to anyone needing similar repairs!!

Roy was EXTREMELY helpful. He not only fixed the problem I was having with my thermostat/furnace, but he explained why it wasn’t working and things to look for if it should stop working again in the future. Highly recommend Roy, Royal Air and Choice Home Warranty. The entire process was seamless and very very easy. Thank you!

Renewal went very well with Matt ** being super pro-active and working with me every step of the way. I have had a few issues with exempted issues prior; with the new policy it appears that Choice has improved their policies to cover more and to a better extent.

I liked the price for the home warranty, compared to my old home warranty I'm saving $200. I did not like being pressured into spending $2400 for a VIP plan after I already said I will think about it but didn't want to proceed with the plan today.

It is with great pleasure to leave a review for Choice Home Warranty. My experiences with customer claims department has been easy, thorough, and professional. The customer service department is outstanding. I had a honor of speaking with Jeana, not only was she a wealth of knowledge but she is what a customer service representative should be everywhere. Jeana went over and beyond in a layman terms way. She never made me feel uncomfortable for asking a question. Jeana had put all fear away. I will continue business with this company as there are so few businesses that truly deserve my review. I hope this helps others make a informed decision. As a single older woman it gives me a peace of mind, thank you!

Placed claim; 3 days delay till service man could get there, bought a snake, got the toilet un-stopped. Sent e-mail to Choice with Claim number to cancel. Called Number provided for service, gave them claim number and told them to cancel. They said it would be taken care of. At 1300 pm, service man came to house, we were not there. Sorry. Otherwise, some homes have only one toilet, need a more rapid repair, We have several so no problem, but fixed it anyway. Overall a very sat.; 5 stars. Thanks..

Sam helped me with all the options and also helped me in selecting the best one. Pricing options are really good and coverage is awesome. Choice Home Warranty has lot of options for deductible also which helps you to save in premiums.

It took three weeks after I reported the problem for the technician to arrive. Once here he quickly evaluated the problem. But now it will take another three to four weeks for you to respond to the order request, order the part, schedule another visit and finally install the new part. To say the least, I am not pleased with the turnaround time. I wonder what will happen if my AC goes out.

The contractor contacted me to confirm my appointment and called me when en route. They arrived on time for the repair and They were very professional. The job was completed satisfactorily and in a timely manner. All of my questions were answered. I would recommend them.

I had a bad experience with first tech that was sent. The second tech was a young man who was courteous and helpful. He knew what he was doing and what needed to be done for long term success. I highly recommend CHW tech Palmetto Home Appliance Co.

I submitted a claim and by the end of the day the technician had been there, had the part on his truck, and I was back up and running. I only paid the deductible fee, the rest was covered. What else could I ask for! Loved it.

The service provider was knowledgeable and explained each step during his investigation and solution for the repair. He spelled out timelines from ordering and delivery of parts to the estimated timeline of when he would return to complete the repair. Very professional.

Your service contractors are very slow to respond, react, whatever. And several that you use have very poor ratings. I think you should rethink the contractors you use. The cheapest isn’t always the best way to go. I’ve noticed several that you have sent to my friend's house that has CHW has been people I wouldn’t allow in through my door.

Technician found leak, you declined repair because leak may have been caused by rust or acidity. There are neither of those problems present, the problem two components rubbing together. I have had legal counsel accompanied their technician of choice check it out. That was their determination, I also was a A/C technician for many years. Now what are we going to do, consider this my appeal. My wife requires the temp conditioned very close so she is able to breathe,

I'm awaiting for an answer to the repairs that was recommended to solve the problems with my washer and dryer. I would appreciate it if I can get an answer ASAP. The technician recommended repair or replacement. As of now we have no way of washing and drying our clothes. Please give me an answer. I would not like to go and purchase a washer and dryer and the ones I have can be repaired. Thank you for your response.

Technician called to let me know he was 20 minutes out. He came on time, diagnosed the issue and fixed it in less than 30 minutes. Overall it was a good process that I was pleased with. I would recommend this technician to anyone needing appliance repair in the future.

Technician was was excellent and professional. On time. Had his mask on. Well spoken. I would recommend him any time. He clean up after he was completed and was done in a timely manner. Technician had all parts necessary and did not have to reorder. Well done.

Repairman was on time polite and would recommend them to anyone. And now that it will be too costly to repair Choice is giving us a Lowe's credit to buy another. Thank you Choice. We would recommend Choice to others.

Very disappointed in the decision of Choice to deny my claim to repair or replace the heater, the technician said my hot water heater was gone and needed to be replaced. He sent his findings to Choice, less that 30 secs it was declined, without offering a reason why. I am going to appeal the denial.

My claim was for the AC that frozen up, luckily the weather wasn’t too hot. I claimed on Wednesday night online, and got a service on Friday afternoon. My appointment was between 3pm-8pm from CHW, but when I called the repair company the person I talked to told me that my appointment is between 3pm-5pm which is better. The technician arrived little bit after 3pm, work on the AC, and the AC is back to work. It hasn’t been a week yet, but hopefully no more problem.

Thanks for upping the limit so I could get my refrigerator working again. So I didn't have to go buy a new refrigerator. The service company was professional and did a great job on completing the service. Thanks again.

Seamless, 100% satisfaction, Bob was amazing! They promised us someone in 24 hours. I expected a delay and an issue with getting someone to my home. I am thankful for the opportunity to work with Choice Home Warranty. Please feel free to reach out to me for further details.

Technical was polite, wore a mask and DID fix the leaking refrigerator. However the ice component that goes along with it that I asked about I was told "just turn it on" is a frozen mass.... So now I guess I have to call for yet another technician to come service that? Good grief!

Great tech. Very thorough. On time. Knowledgeable. Courteous. Very careful with my appliances. Explained the problem well. Would definitely refer him to all of my friends and family. He drove almost 2 hours to get to my house. I hope I get to do business with him again in the future. I would rate his business a 10.

Yes I would recommend this program to a friend because they seem to care about the customer. I really like the fact that you can get an outside contract to review the issue and they will pay for it. That's great.

My husband was impressed with the worker's honesty and how polite he was. The worker checked the fridge and explained what he was looking for and looking at. Gave clear information about his findings. Overall would recommend the person and company to a friend.

I ended up happy but original company R & S Door LLC was a no show 2 days in a row with no communication as to why. That company SHOULD NOT BE USED AGAIN BY CHOICE. Thankfully, Cardinal Door saved the day and resulted in pleasing me.

Our project is not finished, but up to this point, we have been very pleased with Choice. They have been efficient and very good communication. After this project is completed, I will write a final review. So far, well pleased.

I was not home but my girlfriend said he fixed it fast, and it has not leaked yet. Took CHW over a month to have the appointment happen and I had to make multiple calls between CHW and Professional Plumbing to make sure the appointment actually happened. Had a no show because CHW did not send the necessary paper work to Professional Plumbing.

This is literally the worst heating company ever. It’s been almost a week. This guy has been paid and has yet to fix the damn furnace. This family and their 3 children have been in this apartment freezing waiting for the furnace to be fixed. He doesn’t call & give updates on what the hell is going on etc. I’ve had to call him several times. There are literally heating parts stores everywhere. He and his children should try living without heat as cold as it has been. WTH!!! Worst company ever!!! Drop this company!! He's a scam!!!

My hot water was not as good as it used to be. No volume and low pressure.. The guy came on time. Assessed the problem and told me my out line was very restricted and he replaced it and all is good again. Paid 75.00 for srv call only. No charge for the new line.. Very nice guy too.

Our technician was very knowledgeable. I would recommend his service again. He was prompt and courteous. I am, however, dissatisfied with Choice. I believed that my warranty would cover my pool (which is why I bought the warranty), and it covers only minimum.

I signed up today for 2 property warranties over the phone. I received warranty information for 1 via email. After reviewing the information I noticed my company information was input incorrectly. I was charged for 2 properties. I am hoping all will be well once we start.

Ive already recommended you guys to my mom. Bruce went above and beyond to answer my many, many questions. He also stayed late to answer questions for my husband as well. We just signed up today, so I cant comment past my signing up experience. However, our experience so far has been above expectations.

Tech arrived on-time, diagnosed problem and fixed it. Tech was clean cut and fluent in the English language. Work was performed with alacrity and accuracy. Would recommend this company for A/C issues. This the first time I had no concerns with ability of tech.

I am very disappointed with the outcome. My microwave had to be replaced and was only given $191.00 toward purchasing another one. A new one is $350 and the labor is $180. Choice warranty does not pay for installation. You have to go to a store selected by them. You don’t get a credit card/check to go to a place of your choice. Yes you are right - VERY DISAPPOINTED.

The tech that came was very nice, and thorough. He was clean and worked with us to get a time that work for our family. Can’t say enough good things. Waiting for decision on what will happen to my fridge. Choice has never disappointed before.

This is the worst company I have ever had to dealt with. Items that should be covered such as gas leak in the plumbing, within the foundations of the home, normal wear and tear on a home built in 1960s, repair of a water gas line and fitting, cap off a leaking pipe. None was covered due to the pipes being old and showing signs of rust. They are under the house? What do they expect? Shiny nice new pipes? There were a couple of fittings that needed to be replace or tightened. This company took my service fee, but again, on a claim from them, they denied it. I have a home under American Home Shield, they called thinking I had them and said of course this was covered. Unfortunately I still have Choice on this home. BIG MISTAKE. I should have cancelled this a long time ago and switched my home to American Home Shield. Terrible service.

I was pleased with your fast service and very happy with Tier 1 for the service call!! They also explained to me there was an error when you sent me a denial of more service on unit. She was to contact you and clear up the matter.

Two significant things: 1) When they call, they shouldn't assume that I have the time to take care of business right then & there. I might be busy. 2) I'd like to review the actual policy (fine print) before purchase. It's better to avoid any refund complications and to ensure that I'm not getting scammed. And, "everybody else does it that way" is not good enough.

Where is the policy? Several hours later and I have not received it via email as promised. And the Service call is $85, not $75 as the rep told me on the phone. Thank you for your response, please call or email me.

I missed out on an opportunity to have better prices because I missed the call the day of the sale. Michelle followed up with email and phone calls so I was able to get the contract made. I look forward to the new service at reduced rates and house call fees. Thank you.

Choice Home Warranty scheduled the appointment right away and repair as well. Professional company and knowledgeable. Always friendly and helpful. I would highly recommend Choice Home Warranty. I have been with this company for years and planning to continue with them. Fair price too!

Used the oven clean option on my Whirlpool oven and my control board burned out. After a discussion with Crystal, my issue was resolved with a replacement of my oven since the cost of repair was too high. Things were handled in a professional way and to my satisfaction.

Great service, much better than Home Warranty. Highly recommend. Fixed two items, one replaced hot water valve for washer and replaced sink disposal in the kitchen. Charged less than previous home warranty service, was quick and charged less as well. Totally satisfied.

T & J Heating was professional and performed his repairs without fuss or muss. Although they were a little later than expected when they arrived the repair took only minutes. I would recommend this company to anyone seeking a plumber.

I put in a claim for my washer to be repaired and this company made the determination to have it replaced but did not offer enough money for the replacement. Their reason is that the offer was at/based on the wholesale price and not retail price and the case officer had the audacity to tell to wait for holiday sales to see if there'll be a price reduction for the washer. My question to you all is what regular consumer out there has the privilege of buying appliances at wholesale price. Your claim process is a sham and I will not be renewing my contract when it ends.

Wanted to cancel my warranty and was told by a resolution manager that I interrupted him and basically was rude with me when I didn’t want to change my mind. I kept telling him I wanted to cancel my policy and he didn’t like the resolution I wanted.

Our recent service technician was both knowledgeable and courteous. I'd recommend him and his company to all Choice Warranty clients in my area. Again thank you Choice Warranty for expeditiously handling our request. Our experiences over the past several years have always resulted in our issue being resolved.

The gentlemen that came out to look at our AC were nice, knowledgeable, informative, personable, and helpful. I would recommend their business to others as well as call them if I ever needed AC help in the future. 5 star quality!

EXCELLENT!!! Extremely professional, knowledgeable of his profession! My drain is clear with no slow drainage, Mr. Ks Plumbing and Drain Cleaning Inc., came to my home assisted the issue, received permission from CHW, began to snake our drain. (I thought that it would be done from the back where I was the water, but our tech said that he had to go in from the front to make sure the entire drain was clear and it is clear.) Yes will recommend to my family and friends.

I like the idea, this is a good program. Technicians are the problem, most of them are good, but also very, very bad, dishonest because they come for one reason: to get customers for unrealistic orders. Choice is great to work with, but you have to be very careful with the company that carries out the repairs. My cost is $ 45, but many times it cost me $ 90 because I've dealt with dishonest technicians who sometimes do more damage than they fix, I have proof.

I submitted a request for information online, and was contacted quickly by an agent, Roger was very helpful, and walked me through all the steps to contacting Choice Home Warranty and filing a claim. As well as helping me understand all that was covered.

Called for repair to refrigerator and dryer. Repair visit was scheduled very fast. Repairman was professional and showed what was wrong and how to fix. He ordered part for dryer and will return to replace broken part. He was very knowledgeable about each one and gave suggestions.

He called to let me know he was on his way and arrived within 15 minutes. I was shocked and somewhat skeptical at how young he was when I opened the door! However, my concerns were quickly allayed when I saw how professional he was. He listened to my explanation and correctly diagnosed the problem which was quite different from what I thought it was. He was neat and worked quickly. He checked other parts of the stove then tested the stove to ensure it was working properly. I am very pleased with Mikecheck appliance and would definitely recommend him to my family and friends. Thank you Choice for this excellent pick!

I submitted a claim for my Hot water heater and it was denied. You all stated that it was denied because it was improperly install at first. You all states that the electrical was wired with my dryer. This is incorrect because my heater was wired on a stand alone breaker and your technician that you assigned to my claim can verify this.

Technician was dispatched in time. Arrived as scheduled and he is very professional. Beyond fixing the problem also did additional check. He also gave many advices on how to maintain my machine and nice enough to answer any questions I have. Very satisfied with the service

The tech repaired my problem in a timely manner and cleaned up after he was very friendly arrived early. I would use this company again. Also recommend USA Plumbing company to friends family. The tech has what I needed on his truck which help speed in up the repair of my toilet.

The service was excellent and responsive. He not only fixed the problem but offered advice on the care and maintenance of my issue. I would recommend this company to others and would hire them again if I have any further problems.

Our technician showed up right on time and didn't waste any time getting to work on our garage door. He was able to explain & show what the problems were then went right to work fixing them. He offered long term maintenance options as well.

The tech who came to service my unit was very efficient and addressed the problem. He exhausted every means to fix the problem. He informed me on every step he took and gave me the final results. He returned my property as he found it and left no mess.

Technician was on time and fixed the problem in 1/2 hour. He was professional and figured out why our disposal stopped working, a paper piece of plastic had gotten in it and caused it to stop working. He showed us where the reset button was also.

I called several times and could not get through. I had no choice but to go online. Thank goodness my basement didn't flood. It's unfortunate I couldn't speak to a representative. Customer service is huge when it comes to achieving great reviews and more customers. Overall, problem was resolved.

The serviceman was very nice and informed me immediately as to what needed to be done. The ceiling fan in living room was repaired by replacing wall switch and a new fan put in bedroom/office. I am very satisfied with the service.

UPDATED 5/24/21: I was told calls would stop 10-14 days after removing my information... Over a month down the road and still getting calls and texts. Do not get quotes with this company, they do not respect your privacy.

I had a little hiccup with my one of my contracts. The rep Wendy ** answered the phone. She was courteous, responsible and responsive to get my contract corrected in a timely manner. So far, I'm pretty satisfied with CHW's service.

Very polite, clean, polite technician. Explained the problem and fixed it right away. Left the sink & counter sparkling clean. Very pleased. Have a simply lovely, fabulous, wonderful, delightful and awesome day!

Updated on 04/27/2021: I was informed of the technician arriving on the wrong day. He was great, however, but he never came after finding the age of the appliance and inability to obtain parts. That is not a criticism of him. The offer of money in lieu of repair is reasonable but to be told I would receive a gift card on 30 days is not. I still have in place my previous contract for another year and paid to extend it. However I plan to cancel the extension and revoke the payment for it!

HORRIBLE. No techs for months, appliances over 5 years old and they wouldnt cover and before covid the service was horrible, take your money and go elsewhere. They dont care and wont fix your appliance, or whatever breaks. I wont renew my contract, and it takes months for anyone to even come out, have to find own person and pay tech, because choice wont pay them for their work that the tech did,, Run run run.

Had to contact Choice Warranty on my energy saver Kenmore Washer. I filled out the on line service request at 9:30 AM and was contacted by 10:00 AM with a service call scheduled. The technician - Jesse - also let us know when he was on his way. Jesse was professional and knowledgable and gave us a detailed explanation of the issue and what was needed to repair our washer and the time frame for completion. Excellent first time service request experience.

I was a little disappointed that it took 3 days to find a specialist to fix our leaky toilet, but was very pleased with Aaron **'s professional manner. He fixed our toilet on a Friday evening which we greatly appreciated.

Highly disappointed with your service. You offer Emergency service. A/C down for 3 days and you offer nothing. I'm in South Florida with no air. It's impossible to bear it. Disgusted that you offer no solutions and are making me wait. I would not recommend your service any longer.

On 7 April, your tech rep. diagnosed my dishwasher. The reason it wasn't working was the main electronic "mother board". This part is no longer in production and the tech rep. found ZERO mother boards in circulation. You sent me an email that you were trying to find a "fix" for my dishwasher. I haven't heard back from you except for 4 request of a "survey for your service". Service, the machine is broke, there isn't a part available, so, when can I get my dishwasher replaced.

I was aided by electronic claim program and it was easy and got it done. I was doubtful as you had long hold times but it was great. Just waiting for technician info at this time. Thanks for the help.

It took a while for the service tech to get to my house, they reschedule for a week later, but once the tech arrived, the service was exceptional! The service tech, Tom, was professional, knowledgeable, and courteous! Great experience!! I recommend Tom for any appliance repair!

I wanted to sign up for one year with Choice Warranty. The person who talked to me BULLIED ME and I am still shaking from the experience. So then I told him that I did not want the policy from his company and hung up. Now I get an email saying that I am signed up for one year. I do not want Choice's Home Warranty so cancel that. I did not authorize that for my credit card. I did not sign up for one year. This has been a horrible experience.

This is my first claim and by all means, it went very well. Daystar Door was awesome. I received an appointment for the very next day of putting in a claim for service. The day and time worked out great for me. The tech called to advise me of his approximate arrival time. He had his PPE on. Very friendly, professional and thorough. He explained the reason why my garage door was not operating properly. Showed me the part that had to be replaced causing the malfunction. The tech worked quickly and took the time to make sure everything else was in working order. I was very impressed and appreciative with this tech. I'm very happy and satisfied of the work that was performed. As a result, I would definitely recommend this company along with Choice Home Warranty to others. I like to add that the process of making a service request went just as great. Quick response, friendly and knowledgeable agents.

They were able to combine my three claims into one so that I only paid for one service call. The serviceman was very knowledgeable, experienced, and professional. He quickly determined what was wrong with each appliance and made a recommendation as to how to resolve the problem. Thank you for providing excellent service.

The ease of making a claim online, and you following through was less time consuming than making a phone call. Gator Plumbing was on time and spot on! Diagnosed immediately and in-and-out in 15 minutes. Very efficient and professional. Great!

Adam was extremely polite and knowledgeable. He was able to offer me great discounts with my contract renewal. One discount was for "over 50" residents in my home. I was over 50 when I originally bought my first 3-year contract; but there was no age related discount even offered at that time.

I called in the morning to sign up for a plan. Then my tenant told me that they already got one. So I tried to call home warranty to cancel it right away. They bounced me off at least 10x and hung up on me so many times. This is ridiculous.

I have used home warranties in the past and always had no luck when it came to repairs or replacement. Once again my claim with this company has been declined and we are in the appeals stage. We shall see what happens from here. Last shot.

Very fast response time. Very good technician. Excellent resolve time with getting new part, under warranty. Excellent notification of appointment timing. I can't think of anything better they could have done to improve the service.

Just placed an order for service with CHW, C/S Rep., Dennis was very professional and helpful. He reported my situation as promised within 24hrs. I Thank both CHW and Dennis for your prompt attention in this matter, it is hopeful that the Plumbing Tech is equally as professional. Thank You in advance.

Our LG Clothes Washer was leaking and did not know what the problem was. We used the selected technician to look at the problem and a water valve was leaking very slowly but was getting to be progressively worse. It took a week to get the part. The job was finished professionally with the leak taken care of. We have always been happy with all the work secured through Choice HomeWarranty.'

The technicians were here and put in the A/C. I am not a technician so I can't say all was done perfectly, but they were neat and cleaned up after the installation. The A/C is working now and hopefully it will continue to work since this warranty doesn't cover rust and since an AC is outside and has water or condensation that can cause rust, I really don't know why your company says they pay for AC repair when you really don't.

Let me say the tech that came out did and outstanding job. The problem I have is it should not take over 2 weeks to get service. There has to be a number of heating and cooling companies in our town or in a city that is only 30 or less miles away. I hope the next time we use them that we have a better experience. I am hoping we don't have to use them again soon. We bought a 5 yr policy. I will reevaluate if we need their services again. Hopefully this was just a one time issue with finding a service company to service Charlotte Mi.

I moved into a new home two weeks ago and found that the pool was underperforming. I had purchased CHW prior to purchasing the home to ensure that I wouldn’t be caught off guard with unexpected issues. However, CHW was no help when I had to use the service for the very first time due to a pool filter issue. They denied the claim due to improper maintenance. Isn’t that why I purchased the coverage prior to moving in? I’m currently appealing the decision but, at this point, I wouldn’t recommend the service based on my experience at this point.

The man was simply amazing. He had total knowledge of my equipment. He explained what he was doing. It was a great experience. He even programmed my Chrysler automobiles. I have had one of those cars for eleven years and could never get it to program. It only took him a few minutes. Knowledge is power, and he has the knowledge.

I reported to you that my garbage disposal was not working. A maintenance person, you contacted, came and looked at it. He stated that my contract "DID NOT COVER THE GARBAGE DISPOSAL". The metal grinders do not turn, therefore it does not chew up the food, just tries to push it down the drain.. As a result I have to plunge my sink often to get the clogged food to go down the drain. The garbage disposal makes a loud noise and actually vibrates the sink and counter.

The plumber that CRS sent did an outstanding job on our sink and I would recommend him any day. Knew what he needed to do and did it 2 3/4 days after I reported the problem. So I guess they were pretty busy at the time, which is a good thing. CRS has been here before and I like their service.

The service person that Choice sent out knew exactly what was wrong with the washer. It only took about 30 minutes to fix. I have had Choice years now and very satisfied with them. I definitely would recommend Choice Warranty to anyone.

I've had to use Choice Home Warranty a few times since I bought my house and I have very pleased with the service of their in house personnel. I would also like to say their selected contractors has proven them to very good. My whole experience has been good enough for me to acquire a policy for my parents.

Tech was very polite, respectful and knowledgeable. Adhered to Covid restrictions. Identified problem quickly and showed me area of concern. Did not have the part to do fix but ordered and informed me of steps to take once part arrived. Would definitely use again.

Southwest Pool was dispatched to repair my pool at our home that we had just purchased. Cheryl arrived and quickly diagnosed the issue and started repairs. She also spent the additional time to set up the pool to our needs and certainly deserves high marks for quality and customer service.

Mr. ** went to a lot of trouble to determine cause of washing machine failure. Was flexible in the giving us appointment time to adjust to our travel times. Came in during the appointment time window. Would recommend to others. It's hard to find reliable appliance people in the Cape May County area.

Call Choice Home Warranty; made an appointment; the problem was fixed. Just that easy. The experience was simple and easy. I am so glad we renewed our warranty with Home Choice. This was a great decision to make. I suggest to anyone to always keep a warranty on your home.

Adam from J&L Plumbing was early and fixed my toilet and shower drain in 1 hour. He had to put a new wax ring around my toilet. He even cleaned up the water on the floor. He was very professional and did fantastic work. He gave me his card and said if I needed anything. I could call him.

The techs were helpful and friendly! I didn’t realize there was a reset button on garbage disposal. Once that was pushed it started working again. Now I know for next time! Thank you for the support!!!! Hi hi hi.

Great and prompt service. Placed service request and within 30 minutes had a response and service within 2 hours. Royal Plumbing service rep was polite, thorough and very considerate. Would recommend them to a friend. Thank you Royal Plumbing for such great service.

I don't know what I would do without Choice Home Warranty. This warranty service has been a lifesaver. I love how they offer a choice of them finding a technician or reimbursement. I recommend this warranty service to everyone.

I have not received service yet, but to have to wait for over a week for service, I believe it’s not long. I thought the company said they will respond within 48hours, which they did but could they not get an earlier appointment for me as I am a senior citizen and depend on myself to take care of my needs. Could the appointment be a little sooner. Thanks.

Came. Found the problem. Ordered the fan motor. Installed and is running great. The repair tech was knowledgeable and told me what to do if the motor fan stopped while we were waiting for the part.. He was very pleasant and knew his business.

Tech was great about working with me when I was caught napping when he first arrived. Was knowledgeable and identified the problem quickly and had the needed part on hand. A+ for me. This time Choice provided service in a timely manner.

Sales Rep was very professional, knowledgeable and pleasant to deal with. Was happy with the information I received and purchased a policy. I will wait to read the fine print for further evaluation of the policy. Thank you.

Quick response, contractor that came out was very nice. Issue resolved within a couple days from noticing the issue and I paid no more than the $65 service call fee. Very much worth it! Was able to file the claim easily over the phone without much wait time.

I have not been pleased with my experience with this company thus far. It's difficult to get a repair when needed and when an appliance needed to be replaced I was given small replacement fee, not close to enough to purchase a new appliance. I do not recommend this company.

I was fine with the technician who came to visit but disappointed with the settlement that our claims team offered us. It amounted to 1/3 of the replacement cost of a new washer and thus we may have to settle for a lot less.

I have Choice Home Warranty for 3 houses. The overall response time of claims are good. Typically a technician is assigned within 24 hours, and repairs are usually completed within a week. However, you are limited to use their technicians and need to wait for approvals from Choice on all repairs (typically within hours). Plumbing seems to be a weak link. I end up hired my own plumber on multiple occasions due to the astronomical price quoted by their plumber that CHOICE only covers a small fraction or unable to wait for their busy plumbers (for zip code 77030). Still, overall, CHW is a good value and it reduces replacement cost if a major appliance is broken down. It typically covers about 1/3 actual cost.

I ADORED my service rep that came to our home from Service Cart. He was helpful, honest, kind and helpful. I am Not happy. We need an a/c unit and you are not covering it after the service rep said it was not our fault. I am appealing it and am hoping this will be resolved immediately.

I'd give Choice Home Warranty a 10 or 5 Stars if they used companies that fixed the whole problem instead of fixing one part of the AC unit. The Technician had to know my compressor was bad when he came out the first time because a week later the AC unit stopped blowing out cool air. Choice Home Warranty had me pay another fee just to have the same rep come back out to fix the compressor a few weeks later.

The sales rep I spoke with was knowledgeable, courteous and patient. He had a variety of plans to choose from and explained the ones in which I was interested. The plan he recommended for me was a right fit and included all of the systems in my house that I was interested in covering.

I loved the technician who worked on the claim for our air conditioning unit. He was professional, thorough, and honest about the issues with the unit. He even explained the issues in terms that we could thoroughly understand. He was also kind and patient in helping us understand why we were having trouble. My issue is with a company that I have been paying premiums for years that decided to deny the claim when I needed their help the most. Like most insurance companies, they "take the dough and then say no." I was naive enough to believe that if I paid my premiums faithfully, I would receive help when I needed it. If necessary, I will work with the technician to replace the item myself.

There was some confusion on date of service, however, technician was able to come on the day that was set up. They were professional and very knowledgeable of their trade. They are due to return to complete another claim that they could not do on the day stated. However, I was pleased with their service.

We are so thankful to have Choice. They have been fantastic to work with and have had nothing but great things for our family. My only thing is we still have not received our gift card from Lowe's and our refrigerator has quit working so we are buying ice and trying to keep things as cool as we can. Hopefully you could see what is up. Thank you.

Choice did not honor warranty and claim indicating the malfunction was due to rust and corrosion, even though the technician’s analysis did not indicate the problem was due to rust or corrosion. Technician analysis indicated malfunction was due to normal wear and tech which is common with Sub Zero refrigerators.

The technician was very nice and knowledgeable however Choice Warranty had refused to repair my washer saying a part was broken off.... If that is true then all the more reason I need it repaired.... I am cancelling my 3 year renewal.

Claim was handled very quickly and within days service technician Nick of Nick’s Services replaced the disposal. Choice Home delivered a very fast fine response to our claim to address our needs. I’m very satisfied with the home choice and the way home repairs are taken care of.

I have a Maytag stove and oven. In the last couple of weeks I noticed that my oven started to only heat up periodically and I started to smell gas. I called and immediately was called for next day service. They came out and realized that a special part needed to be ordered. Within a couple of days I was contacted that they had the part and scheduled an appointment to have it installed.

Our claim for plumbing repairs were initially denied. We are appealing decision. Our 100+ year old home naturally has break downs from normal wear and tear. When we discovered plumbing leak we contacted Choice Home Warranty. Plumber came out promptly to assess issue. Plumber submitted claim to Choice Warranty. We are appealing decision and hopefully will have a positive response. Our plumbing failure was from normal wear and tear to a 100+ year old home.

As one who prefers to go over every detail so that everybody understands one another when entering into a new agreement, my only complaint would be is that I found my sales rep to be quick to get off the phone when he knew that the deal was sealed. It almost made me rethink my commitment for the year but I decided to stay with you folks because of the pricing and because you were primarily offering what the competition was offering. If I may offer a suggestion, is that even when you know you have the sale, Customer service should still remain a priority and they shouldn’t have to feel like I’m being rushed off of the phone and that’s how I feel toward the end of our discussion.

The guy that service our shower/tub was very professional and he knew exactly what to do. Our shower/tub is working again. I would recommend him to a friend. The home warranty company owner moved me to a better time slot than what I had.

My refrigerator was out & I called Choice Warranty. They got on it right away. Paul with the local appliance repair was very polite & professional! He was prompt & called & came when he said he would. My refrigerator is fixed & I am grateful!!

My husband called in to tell the company about a leak that we had. They responded quickly. They were very polite. They said that they would start working on the problem right away. They gave us a claim number and told us that we would hear from someone within 4 to 24 hours because of the covid.

Wouldn't tumble at all. Thought it was belt but technician discovered it was something else. Working fine now. Thank you for your help in this matter. Great service from your hired technician. Saved me from having to purchase a replacement.

I contacted Choice Home Warranty 2 weeks ago concerning my boiler not starting. They scheduled a technician and the technician could not make it to my resident till Sunday April 18, 2021. The technician then notified me at 11:15am central time that he does not work on boilers. I am disappointed that he waited the day before the service to notify me. I am also disappointed that Choice Home Warranty assigned a person that does not work on boilers to service my home. I have been with Choice for several years now. I have 2 properties and it is noted and they have both been serviced at some point and time by Choice. If the customer service rep that took the call from me 2 weeks ago reviewed the history they would have identified that I have a boiler.

Air conditioner was not rusted in interior only on exterior of unit. Unit needs freon added to unit. Choice said they would not give serviceman ok to check for leak and add freon. Serviceman said that unit was old but needed freon to make it cool.

Worked with us to minimize the downtime of the oven. Was on time and friendly. Called the day before to confirm appointment. Was knowledgeable about the oven and was able to paper troubleshoot before he arrived resulting in him having the correct part when he arrived.

The response was excellent, and the servicemen was knowledgeable. I also felt that it was correct that I had a choice to receive the payment in a check rather than a Lowe's cash card. I like to have a choice as to where I shop.

Every time I call because I had service before they always tell me that I cancelled my contract. I actually paid for my contract twice. This time I told them to look again then he found it. Other than that I think the service call is a little high.

Responsive and professional. Good Communication and determined problem quickly. Accepts several forms of payment as well including credit card which was very convenient. Well done. Thank you. I would recommend to others. Professionalism is difficult to find in recent years especially in Memphis area. Choice Home was very easy to use. Can call or schedule online using policy number and they will call you to gather information and set up service visit.

I’ve been paying into my home warranty insurance for years now, and never really get an opportunity to use it, however, my refrigerator compressor just went out, and now I’m told that the insurance company that I’ve been paying for years won’t cover the repair because it’s still covered by manufacture warranty! Because of this foolery, they’re now going to lose a client.

Other than being delayed on scheduled arrival time. The gentleman was efficient and polite and worked with us to solve issues. Promised to come back when parts were to be delivered and kept the promise of staying in touch with us as matters progressed.

The enrollment process was easy. The agent was professional knowledgeable and answered all her questions. He was supposed to call me back, but didn’t. When I called him he apologized, said he been keeping his eyes on some digital currency that was having a big run up that day in the market. We went ahead and and enrolled based on the comments and the reviews that I saw online. Have had previous bad experiences with home warranty companies not living up to the terms of their agreements. Hoping that Choice Home Warranty will be different.

I started with Choice Warranty a month ago. I put in a work order for my AC and was denied due to it being pre-existing. I looked further into it and shouldn’t have been denied. I searched reviews and they deny 50% of the time. The customer service rep had no information so I spoke with a retention department rep and he made me feel stupid and couldn’t back this claim. I was lied to on the monthly price and was told I was getting a great deal. I wasted $75 plus $80 for monthly fees. I will be cancelling. This company is awful!

The gentleman were polite efficient and solved the problem. Barry and helper were great. I now have a working thermostat for heat and cool. Choice was good. It did take calling to get scheduled as website didn’t recognize my account number.

Our refrigerator control panel went out, CHW found a company to diagnose and repair it within a week. CHW handled the situation in a reasonable time frame. I would recommend CHW if you are looking for a home warranty company.

This is the 3rd claim that is not covered. This is a normal wear use that wore out the handle of the shower yet you dont want to cover it. The other ones that you did not covered was the stuff burners and the refrigerator lights.

Yes tech who came to fix washer was very courteous. Only complaint took a week to get someone out. Otherwise took care of problem very quickly. Would welcome same company again if problem arises again. Only complaint I have phone people at Choice Warranty very hard to understand.

Technician was prompt and courteous. He was knowledgeable and able to explain problem. Also he was respectful of my home and practiced responsible COVID-19 protocols. Unfortunately Choice chose not to cover my claim and no work was done by the technician.

I wish I could remember his name, he was so good. He was fast. He was knowledgeable, knew just what to do. He had a great sense of humor. Now my washing machine has no leak. What more could I ask for?

John arrived on time and very quickly repaired both of my garage doors. Then he took the time to grease the wheels and inspected the doors and the mechanisms for any other problems. I highly recommend this company if you have problems!

The serviceman was great. The procedure made it easy for me to file a claim. The response time was also very good also. The fact that a claim can be be done on the internet makes it lot easier than trying to do it over the phone.

The technician found the problem and ordered the part. He arrived earlier than expected which really pleased me. Very personable and knowledgeable about the dishwasher. He did not try to recommend anything which I appreciated. His service was great. Thank you.

This is the second time this technician has serviced an appliance at my home. He is always timely, professional and very good and diagnosing the issue and resolving it. He always follows up to make sure everything is working after he completes the work. I would accept this technician anytime. My experience has always been good with this company and I rate them very high.

No hot water. RWH repaired it and was courteous and called with his arrival time so there was no wait. I appreciated the service and will definitely recommend Choice H.W. to anyone of need. The plumbing company was wonderful and helpful as having no hot water is extremely difficult to work around..

Technician notify me ahead of time to inform me the day and time he was going to come out to my home to diagnose the issue. Technician was very knowledgeable of problem with garbage disposal and took his time to explain everything to me.

Everything was fine with our communication up until we paid the service call fee and I reached out and left 3 messages to find out what were the failures with our appliances and never got a call back on all three occasions, finally I decided to reach out to the warranty department at which time I found out what the failures were. I just think that it is very unprofessional to ignore your customer's request to call you back with regards to what they found wrong, This is something that should be initiated by the service provider not the customer.

I sent in an online service to Choice for a squealing dryer Monday. That same day the appliance people called and set an appt. for Wed. The appliance people showed up promptly on Wed. morning and in 30 minutes or less it was fixed. My wife is happy.

I was very impressed with the ease of making a claim and the speed that a technician was scheduled. The quality of the technical work was substandard. I should have mentioned it then but all ended fairly well. Now, the same issues have represented.

I phoned in my request to have someone to come out to fix it and within an hour I received a call from you as to the company that would be coming out and their phone number. To my surprise the ac company called and wanted to come out same day which I had to reschedule. Incredible service!!!

I’m very disappointed! 1. I called in my issue. And the response I got was that I should look for someone to help me with my heat pump issue. Isn’t that your job? Isn’t that why I pay for this insurance? 2. My heat pump still isn’t fixed. Per the service guy, parts had to be approved before they could be ordered. He said the insurance company would update me. I’ve received no update. I’m very disappointed and I will not be recommending this company to anyone unless things change for the better.

My AC wasn’t working, so sent in a request. Tech came out and needed to do leak test as very little coolant in system. Choice denied the test even though in their denial email they said test was necessary. Then after the test tech needed to fix leak, change hose and add coolant. Choice denied as leaks “caused by rust or corrosion” aren’t covered. There is no rust or corrosion as evidenced on photos sent. Tried calling. Can’t speak to supervisor or case mgr. Only EMAIL. Choice makes is as hard as possible for you to appeal their arbitrary decisions. This way they don’t pay for anything.

My initial experience with Choice was very uplifting. The agent I spoke with listen to why I was considering the home warranty after living in my home for eight years, I also told him that I had heard of favorable experiences from home owners to horror stories about their warranty program they had purchased. The agent explained what he could offer. I listen and told him what I could do. My age 75 had a lot to do with my decision. He locked me in on a one year contract and explained to me when it would go into effect. We closed. I received my contract 0nline. I hope I do not have to use this new insurance tool anytime soon. But I feel good that Choice Warranty will cover my needs.

Just purchased a home at the end of last month and decided it would be a good move to get a home warranty for peace of mind. Did some research and Choice Home Warranty came up tops from multiple review sources. I called and was greeted by very courteous service reps who made sure I understood what was covered, which coverages were right for my specific needs, and on top of all that they offered me a tremendous discount for being a Veteran in conjunction with all promotional deals they had going on at the time. Very satisfied with the service received and would recommend to anyone looking for comprehensive home coverage that is highly rated!

Today I called to get a claim started on my garbage disposal not working. I reached an automated service that worked perfectly. It's the best automated service I've ever used as a matter of fact. I then received not only a call stating that they had found someone to come repair but then shortly after I got a call from the plumbers office itself saying they could do it even a day earlier than that. I have been using Choice Home Warranty for years and will continue to do so. I used another type of home warranty insurance and as soon as I had one and since it went South and it took weeks to unravel the mess so I couldn't wait for that to expire and that was years ago and I've been with Choice Home Warranty ever since and have always been treated well.

I think that James **, the agent who assisted me with my renewal and my garage door opener claim was fantastic. He was knowledgeable, courteous and very helpful and also patient. He deserves a raise! The best thing about Mr.** was that he listened!!!

When speaking with Markus regarding the renewal of our policy, he was very nice and polite and courteous. We did the renewal for 3 years. We have been with Choice Home Warranty since 2014. We are happy with the new coverage.

My dryer was not heating. The repairman was on time, and he quickly identified the issue. He inspected the dryer thoroughly. He recommend that I have the vents cleaned and also checked the electrical outlet. I was very pleased with the service.

Hoyt was very good. He accessed that the compressor did not go on due to a bad capacitor. He replaced the capacitor and the compressor came on and now works great. Thank you Choice Home Warranty and thank you Hoyt!!

Fell way short of expectations. Offered 1/4 of what was needed to replace a broken washing machine. Feel scammed! Told by rep there was no appeal process past them. I will be requesting a refund for the remainder of my warranty. 100% will not renew.

He was awesome. Third time we have had sink looked at for leaking by Choice...and this is the first time it has been actually fixed I think for good. He listened and addressed the real problem vs trying to put a band aid on it. He Made sure sink was working before he left.

At this time I can only say I’ve had a positive experience with the initial contact person who offered their service & explained the warranty bundle in full answering any questions I had. The real survey feedback that will count is if & when I need to call for actual service and repair.

I have nothing but good things to say about Choice Warranty. Whenever there’s an issue with items that need to be repaired or replaced Choice sends the friendly and experienced technicians to take care of the problem. I hope this will continue.

I told the repairman the problems I was having with my garage. He assessed the situation and made the necessary repairs. He was very professional. I would recommend this company to anyone I know of needing garage repairs. I also see that Choice is doing a better job of sending reputable, professional companies to make repairs needed at my home.

The phone sales rep was challenging to work with. Once I agreed to a price and gave him my Credit Card info, he pushed me to sign up for a "senior program" for five years. I told him I wasn't interested and he was very pushy and insistent on telling me the details and what a great bargain it is. Once I firmly told him no, I'm not interested, he essentially hung up on me. I called back, got the same person (I believe he identified himself as "Ralph") and asked him to confirm what I had paid for. He did. It was my first interaction with your company and I must say, it is giving me cause to re-evaluate my decision to go with Choice.

Pleased with prompt response to claims and service scheduled.. Most techs are great.. Many techs seem to search hard for ways to deny claim. Claims adjuster is rude and unbending. Over 5 years I have had good and bad experiences. Many techs have wasted time submitting claims for approval.. Not sure I would renew..

The technician came twice for the dryer. The first time he told me that the ducts need to be cleaned and that choice was not responsible for it. I got someone to clean the ducts. 2nd time did not check but wrote on the ticket that it need to be clean. Informed him to take that out but he refused.

I was experiencing issues from my washer. I called Choice Warranty and they assigned and sent a technician out in a timely fashion. The issue seemed to be resolved but a few days later it started back again. I called Choice Warranty again for them to do a recall visit. The Customer Service Rep did a poor job with meeting my needs. Her presentation and tone could have been a lot better and the wait time for another visit was almost 2 weeks. However, when the head technician came out, he went over and beyond to get everything taken care of! Mr. ** saved the day!

Tech was good. Choice communication was terrible. 1st visit: They had me set up with 2 techs at first and could not get me the info of who was coming and when... Gave me two times to be home waiting. Gave me too large of a window of when the tech would be there. Tech came and was great but had to order part and come back.

Tim was friendly and on time. Now that the work is approved, we are looking forward to the actual repair. Wish it could have all been done in one trip for efficiency purposes. It seems inefficient to have to come twice for a simple repair. This is not the contractor's fault.

The repairman came during the time period slotted for me and was very expedient in his repairs. He was courteous, friendly and very knowledgeable. He was able to repair the garbage disposal in short order. I would rate him a 10 out of 10!

Plumber came and said my hot water pressure in kitchen is "GOOD" but he did not compare it to the hot/cold water pressure in bathrooms. Kitchen pressure down 30-40% less than a month ago. I told him it wasn't nearly as good as bathrooms. He said he thought dishwasher not working properly was due to dishwasher and not hot water pressure and he would suggest to Choice an appliance tech should go but obviously he didn't. Will NEVER use or recommend RMP Plumbing and maybe even Choice Warranty. Awful service for $75.

Individual came and looked over the problems I am having. He provided clear understanding of the problems he saw and what he believed needed to be done. He then informed me of the next steps; he will submit a report to the warranty company and be back in touch. Both the warranty company and the tech contacted me quickly once I submitted the claim. Happy with support at this time.

After a bad experience at a previous home, I was leery of having HVAC techs check out issues with my new A/C unit. But, the guys that Choice Home Warranty (CHW) sent out to my home were awesome! They were honest, caring, prompt, friendly, informative, and COMPETENT. I will have no problem calling on them again, if needed. And dealing with CHW was very easy. I am so thankful to my friend Connie for recommending CHW.

We were not able to pinpoint the source but tech gave me some advice and what he thought it might be. He said it may be Ozone build up because vent is too near the unit. We will continue to monitor and service regularly.

Very satisfied and a job well done. The plumber was very kind and polite. He did a fantastic job and answered all my questions. I would highly recommend company to friends and family. Happy happy happy. Matthew ** from Plumbing Rehab.

I had an issue with my AC unit. Choice kept me informed and a technician arrived in a timely manner to assess and complete repairs. There was no additional cost involved and I was very pleased with how everything was handled.

I submitted a claim for broken attic exhaust fan on 4/13/21. The WO was written up for a 'Ceiling Fan' issue. I called Choice and a new WO was written up for an 'Electrical System' issue. 'Superior Electrical Service' called and left a message that they would be here on 4/23/21; and to call them if I had any questions. I have called Superior on the 14th, 15th, and 16th, and left a message each time to call me. I haven't received a return call as of yet.

Dell was quick, had all the info about what needed to be done beforehand. Had 4 locks changed in under 5 minutes. Best service call I've had in a while. Will definitely recommend him/this service to anyone else needing their locks changed.

Quick response! Professional, would suggest and welcome again. My son was home to handle and could easily understand and explain what the problem was. There was no difficulty on either end getting the work done. Thanks again to Har Co!