Choice Home Warranty Reviews

Great service easy to schedule. Fast response, professional repair and went just as it was supposed to. Hopefully they all go like this. I would recommend this to my friends based on this one interaction.

The salesman we talked with was extremely rude and hung up on me when we said we couldn’t afford the vip package. He called us poor and said he wasn’t going to waste his time with us anymore. If he didn’t hang up I would have asked for his supervisor.

Choice was unable to find a technician to repair my dead air conditioner and after I found one the next morning I was refused their reimbursement. Imagine they wanted me to find a tech who, in the midst of summer heat, should come first to submit a quote, and if approved, come back a 2nd time to repair.

If this man leave Choice, I'm going to be gone too...he's the ONLY reason why I'm staying with this warranty company. He not only shows Empathy, but he gives a damn...and that's what's important to homeowners. When a company is only out for the money, it's not good service, but this man goes above and beyond his call of duty, thank you.

Two of my toilets were leaking. I called. Choice Warranty. The response was prompt. The contractor that was sent to my home was extremely professional and courteous. He identified and resolved the issue very quickly. I'm very satisfied. I have not experienced the issue since the date of his visit. Thank you very much.

The experience we had was fast and quick. He called the day before to get an idea of what the problem was, where the box was located and what he needed to do. He came in and completed the work without incident.

Greg was very helpful and nice to speak with. I was not rushed or pressured to make a decision and he even helped me with submitting a new claim after we were finished renewing my policy. The confirmation for my appointment was sent sooner than expected.

Mr. Mike was very friendly, and made me feel comfortable. He assessed the problem, didn’t have the part with him, so he left for about 45 minutes to an hour. When he returned, he changed the part, tested it, and to this day, everything seems to be working fine. Thank you.

I was told 6 hrs for a response. After 24hrs was told I could get my own and be reimbursed. That's not what I am paying for. I now have plumber coming out Tuesday. I called on Thursday. I have two faucets dripping.

The gentleman I spoke to very polite and knowledgeable. He gave me a choice of different options and answered my questions in a very nice way. He did not force me anyway to make my decision. I signed up and am very happy I did.

Sales agent/Manager very helpful. He explained in detail the coverage and gave me senior/veterans discount. Hopefully, I'll never have to use the service but it gives peace of mind. I was able to download my service contract easily and I will be able to print it shortly.

The technician came and did his job, that is why he was rated well. CHW is a misleading company that doesn’t live up to what they train their sales people to promote. A lot of unorganization & transferring of calls & intentional dropped calls.

My new claim, which was submitted earlier today, hasn't been resolved as of yet, but my experiences with CHW and responding technicians, has been a very satisfying experience for me and that is why I feel confident that once this new issue is tackled, the outcome will be just as satisfying.

My A/C went out. It took 3 days for the repairmen to come. Way too long! They said that your company scheduled the repair. Whomever does, service should not have taken so long. The man drained my line which was the cause for the failure to cool.

I was interested in your product and was even going to buy it, but then the salesperson felt necessary to up sell me for better deal or whatever. Told him no TWICE. That's my limit on people to try and upsell me when told them no. Therefore I told him to cancel the order and hung up. MAYBE he will learn lesson and be happy with basic commission instead of upselling in the future. Listen to the customer!!

Although it took a week to get someone (we understand demand is high in this area), the tech was knowledgeable and thorough but quick. We would work with them again if needed in the future. Thank you.

He was very good and knew his work. I just wish they would have the parts needed to fix my washer. I now have been without a washer for 6 days. I usually replace our appliances, but I wanted to try a warranty company. I just wish it didn't take so long to get things fixed.

Salesperson was helpful and courteous. We'll see how I like the program after I get a chance to experience it. You can ask me to re-review in June 2023! Don't know what else to say at this point. I just joined the program,, so I can only comment on the sales experience.

I like to know that I know who I can call when I have a home emergency. I gave my neighbor your number to call because she didn't have anyone and didn't know who to call. So yes I am very please with you.

Service technician was on time, courteous, and knowledgeable. Diagnosed problem and was gone in less than one hour. Left the area neat and clean. Saved us from having a dangerous situation. He gave me suggestions for getting our trouble fixed.

The gentleman was very nice. He answered any questions I have and I was glad to get the policy for the price that was easier to pay. We talked about other policies and he explained them all to me and I was satisfied with the one I had chosen and felt comfortable knowing that I am covered if I need their services.

We had an absolute great experience with the service. They were thorough and fixed the issue. Once they were done they explained the issue and what steps they to resolve it. I also love how Choice will get a technician assigned quickly. We will definitely use them again.

The technician- Robert- from We Fix it Garage Doors - was excellent! He was very courteous and professional! He fixed the garage door and addressed all concerns- outstanding customer service! I was very pleased with his timeliness and the response to complete the service.

I've had CHW for about 6 months and so far I've had to make 2 claims with the same AC issue. My AC started having issues cooling back in May, when I was rescheduled 5 times by the provider they used to come repair our claim. After 2 weeks, we finally had someone come and temporarily resolve the issue. Not even a month later, in the 100+ Texas heat, we are having the same issue. The recommendation by this tech was not approved by the warranty and we are still at home with no AC. I am truly disappointed because I purchased this policy for 3 years in good faith from reviews and other references, however in this short amount I don't feel valued as a customer nor have I been accommodated for my inconvenience. I hope something can be done to resolve this issue soon because otherwise, I am looking into fighting for my refund and taking my business elsewhere.

First off, having a tech at my house the next day was great. Following is where my complaint starts - CHW has concluded to replace my appliance but did not give me the option to have them replace the appliance at cost - instead, I was only given the option to receive a gift card which only covers 1/3 of the cost to replace the appliance from the same store as the issued card (Lowe's) - and I have to source installation. I have also not yet received the card - why does that process take up to 30 days? I have kids and need a microwave now - not in 30 days. Either offer to replace the appliance or actually make me whole - CHW basically offered me $100 when you subtract the diagnostic fee.

Need to have my air conditioning looked at. I filed my claim online and was set up with an appt. Very easy to do no headaches. They will be here on Friday to to take a look and repair it. Right in time for that hot weather. Thank you.

I was very pleased with the quick service, only sorry that it will be 7/20 before he can come back out. I did get the parts he ordered so I'm ready for his return. Thank you so very much for the fast service, you didn't have my correct number so I included it!

The repair experience was fine, however, the scheduling time was unacceptable. It took Choice Home 1 week to schedule the repair. When a call is made for a home warranty repair it's usually an emergency and for it to take a week for an appointment to be schedule is not good.

My dishwasher and my washer were running into my sink. But I also had some leaks in the pipes and some of the pipes had to be replaced. I had two plumbers and I fired one. The first people I had come out spent 15 minutes going down a drain, took my $60 and left, and I never wanted to get them back. They were pulling out the driveway and my dishwasher was running up into my sink. So, I paid another $60 and started over. The second people I had were very nice and very good. I like that by having Choice, I don't have to pay a big price. I've been expecting my air conditioner to go out for four years, which is one of the reasons I have them. It still works fine. But I've used them for my furnace aside from the plumbing.

It took a while for Choice Home Warranty to get somebody over here to fix the issue. But this is a common problem in the Reno, area. On the upside, he discovered a potentially hazardous problem I didn't even know I had, so I will get that fixed soon. Technician fixed the initial problem.

Very quick response time on the part of the warranty company to get service scheduled. Service technician was courteous, efficient. I would highly recommend him and the warranty company. Jared had the part needed to get the unit working on his truck. And installed and ensured the air was cooling before leaving.

My claim was handled promptly and professionally by who was assigned. They diagnosed the issue and got us up and going again quickly. The company assigned was professional and courteous. It was the hottest part of the year so far and we needed to get fixed fast, which they did! Thanks!

He did a good job with the AC. Because it was hot and humid in the house. I would say, no problems afterwards. He explained the AC would run for a while before it started cooling off. After the AC ran for a while it started to cool down. Right now it's still running with no problems whatsoever. I would recommend him again. No trouble at all. He did great on the work.

Thank you for very prompt response. Has email notification throughout and appt within 24 hrs. Technician was kind and very helpful. Explained what the issue was and was able to fix it with parts on hand. All is well again. Thank you very much.

Tracie ** was very clear, communicative, friendly, positive, she called me back to follow up and was persuasive in her follow up and convinced me with her information on other rates and prices that Choice home warranty was the best!

Extremely polite. Kept me informed on what they found. Replaced thermostat with one that wasn't as upgraded as my previous one. I will contact Choice Home to get at least what I had prior. Would highly recommend them. Cleaned up after everything was done.

Mike ** was prompt, professional and very knowledgeable. He checked the electrical system, changed the two switches that didn't work and fixed the light in the ceiling fan. Mike promptly submitted the claim for the ceiling fan with the light attached as he was unable to get the ceiling fan to work. He texted promptly to advise that another claim needed to be submitted for the ceiling fan. I spoke to Celia, a kind claims person, and she listed my request that Mike ** return to replace the ceiling fan as he is excellent and had already completed most of the work. Hopefully, CHW will honor the request.

Tech put in all new parts. Works now. Tech had to return twice but did get commode to running nicely. It takes longer than I’d prefer to refill tank with water, but that’s okay. Tech very clean, neat and eager to please.

Updated on 06/30/2022: Where's the help you promised us. It's very hot here and no answer on a repair company to do the work. I'm getting frustrated besides very hot. Help.... help, help, help, get us help and fast, it's very hot here.

Technician called to confirm appointment and was on time. Polite, knowledgeable, and found the problem right away. Instead of letting me wait for another appointment, went to pick up part and came back to fix it. Helped moved other items in utility room and even swept behind dryer.

Prompt and professional response to initial service request. Telephone representative was very helpful and honest by informing me that they're consolidating my multiple requests into 1 which saved me 3 times the cost I was prepared to pay. All repairmen arrived at the times provided and all were kind, detailed and professional. Top notch service. Definitely a cut above the rest.

Choice was quick to get someone scheduled to look at the fridge. The young man that came out was nice, clean, and knowledgeable. I don't know what he did, but the fridge hasn't made any noises since. Thumbs up to The Good Fix company.

Andrew was extremely knowledgeable, thorough, and professional. He let me know exactly what was going on at every step of the process and had my problem fixed within an hour, even providing me with follow-up instructions should the problem recur, which so far it hasn't!

I called multiple times, emailed as well, only got one call back after a couple of weeks, but because not getting the phone on time, received a message. I immediately called back and got the same message. The phone number that I was given from the customer service rep was incorrect. It took me to the wrong area of the business, so after waiting forever on hold, told I needed to call a different number???? I set up a time for a fifteen minute call back, then realized it was over a week later. When I did finally get the call (which was done late) the lady was not pleasant at all, was not willing to work with me. The amount for the replacement was not enough to even get a comparable microwave.

Tried twice to use the CHW policy. First time waited 10 days to repair HVAC issue. Cheap knock off part on back order was the excuse. I ordered the OEM part, arrived in 2 days, installed myself, issue resolved. Customer service was no help as they blame their network providers. Made a second HVAC claim months later. Waited 13 days and still have not had a diagnosis of the issue as the network providers never show up/ return calls. Customer service again keeps blaming the network providers after multiple calls. Called a professional, licensed, bonded and insured HVAC contractor, issue was resolved this afternoon. Cancelled the CHW contract 10 minutes later. Do yourself a favor, save your frustration, time and money AND HIRE A QUALIFIED PRO!

For now, everything has been okay. Just waiting for my order to be complete. Let's see how my service is when done. I'm waiting for an electrician to come fix some outlets in my house. What I don't like is the pressure for next renewal and I still have two months.

After exactly 30 days of no AC, there is hope thanks to Trandon. He was very thorough, courteous and willingly took extra pictures to justify his claim. He took his time submitting the claim. I recommend him.

I put in a couple of service requests and Choice handled it rapidly. There was one issue a couple months ago where we had to get somebody to come out for a second opinion and it was prevented because there was still a limited number of providers out there due to pandemic reasons. But aside from that, it's been a good service. I’ve had Choice for three years and I’m satisfied with them. The technicians have been excellent. I have peace of mind with Choice. My air conditioner had an issue last month and I didn't have them call a technician because I was worried about the cost. But they got it taken care of.

I really appreciate how fast CHW works. I put in a request for AC service on the website. I received an email that I would be assign a tech within a few hours. 3 hours later I receive an email that they would be coming out in 48 hours. They told me a time and I got a call the day they came and within an hour my AC was working. Was very happy...

Ed communicated properly and replaced the defects parts in the garage door openers. He initially did not have the parts, so he had to order them. I had to wait a few more weeks until the parts arrived. Once they came in, he let me know and came and replaced the defective parts. He also programmed the 2 remotes. He was a great guy and fixed my garage door problems.

The tech diagnosed the problem. Went to get the parts. Installed them, cleaned up. Collect the check, asked was anything else he needed to do. Everything was good and he left. Very professional, explained everything he was doing. Tested the water dispenser and checked the ice maker.

The technician that came was very friendly and did not take up my whole day. He also had me to come check the work to make sure it was done correctly to my satisfaction. I would recommend him to a friend.

The part that the worker put in the light does not always work. Just a few minutes ago the light was dim for a long time. I turned it off and then turn it back on and it worked. There is something wrong with the part that the man put in the light. This part is called a BALLAST. He needs to come back and put in a better BALLAST.

Kevin is a good customer service operator. He is very professional and knowledgeable about Home Warranties. So if you need home Warranty call Choice and ask to speak to Kevin, you'll be glad you did. Thanks Choice Home Warranty! Thank about Kevin.

Shane was very efficient in fixing my problem. He was very polite and respectful. I would be happy for his help in the future. I was very satisfied with the work he did and would certainly recommend him to a friend or relative.

Jared and his assistant from Swinson's Air Conditioning diagnosed and repaired our A/C unit very quickly. They came out on the same day I called, and they were very friendly and professional. Mr. ** was helpful and courteous on the phone, too. I'll definitely use them again when I need them.

I am still waiting for the system to be repaired. Haven't heard anything since he left here. Was supposed to get a part and then fix it. Haven't heard anything since Thursday. Getting hot again and I bought some window units so we won't roast.

The tech was very professional & determined to solve the problem which was located in an unlikely place. So happy & excited forgot to inform him my oven wasn't working. Anything electrical I want him to come. Great knowledgeable young man!!

Thank you Appliance Company. God Bless

All Star Appliance Repair & Sales arrived at my home almost immediately. The Technician tested the dryer, opened it up and diagnosed the problem very rapidly. He wasn't sure initially that he had the required part, but he did and then installed it. My dryer is working very well and quietly. I am very pleased with the service and hoping that if the need arises, I will be served again by All Star Appliance Repair & Sales.

You have me waiting up to a month or more for a new belt. I had shoulder operation so I can't open the door up and down making getting my car stuck in the garage. I'm sure you can look into other repair people to find the belt

Technician was very hard to understand and it wasn’t very easy to communicate because English was not his first language. Felt as if he wanted to do the least work as possible, and also tried to get us to pay for parts he used to replace! Never really troubleshooted the problem so still not fully fixed. Was in a hurry to get to his next job!

Please send my ecard. I need my ecard. Should not take this long to get it. Thank you Choice Home Warranty. They were prompt on sending a technician but very slow finishing this. I'll supposed to get an E card that should not take this long. It's been over a week to hear back or to get the E card sent to that em. I need to hear from choice home warranty soon as possible. Ryder refrigerator needs to be replaced. Thank you

The technician that repaired our refrigerator was friendly, courteous, and knowledgeable. He was intent on solving the issue with our fridge. He represented, Sun Repair Service very well and I would highly recommend Sun Repair service to repair any of your kitchen appliances.

The gentleman who came to my house was professional and l knowledgeable. He advocated for me and was empathetic to my situation. He explained clearly what I needed to do and called LG for me. He filled out the Choice Home warranty document and submitted it right away.

The plumber didn’t show up on his scheduled day causing us to wait around for 5 hours. Never called nor texted. We had to contact choice to try to get in contact with them. Still not fixed correctly, now the lines in the wall are pushing hard on the drywall making a bulge in the drywall. Terrible experience.

I can really say that, when I have put my problem with Choice. They made sure I was taking care of promptly. I am also happy with their response for my air conditioning system. They were right on it. Thank you.

David our account executive could not have been better to work with. He got a service technician appointment for us within 24 hours and our claim was approved within a few days. Based on this interaction I would certainly recommend Choice Home Warranty!

The appointment was made promptly after I put in the request. The technician was friendly, professional, and knowledgeable. My dishwasher is fixed! I recommend Choice Home Warranty and the technician. I have been very happy with the service which I have been using for several years.

I reached out to file a claim for a built-in Microhood that was malfunctioning. After 2 weeks, a repairman came and identified the issue and said a part would be needed. I waited another week or so to hear from the company that it could not be fixed and they would be glad to reimburse me less than $200 for a $350-400 appliance. I received an email/phone call while I was working last week from your rep identifying herself as the person that would be handling my issue. I could call her and would probably have to leave a voicemail if I wanted to discuss this matter or I could choose from one of the 3 days that she is available NEXT WEEK to make an appointment to speak to her. I called and left her a VM 3 days ago and have not heard anything since.

Choice was responsive to my problem and sent service out to explore the problem. It took three service persons to figure it out and throughout Choice was supportive until we finally got it fixed. I would recommend Choice to assure you have the peace of mind knowing your home is protected.

The pilot light went out on the water heater and it turned out the whole thing needed to be replaced. I called Choice Home Warranty and they sent somebody out. We paid the little assessment fee and then, a couple of days later, I got an email from whoever saying how much it was going to cost and when they were gonna come put the pilot light in. They showed up right on time, put it in and everything was done. My wife was home the whole time. They took care of it, and we have hot water now. I loved the process. It was great. The whole thing from when we put the claim in was probably a week and it took a little while because we had to reschedule the time at one point. But that's okay. I'm looking around for other stuff that's going wrong in my house so I can make more claims. It was easy and a lot cheaper than I thought it would be. It's totally worth it.

Good communication, good company so far. Fast turnaround time for claim approval. Cannot comment on the entire warranty process since I am only halfway thru the warranty process. I will comment more when the process has been completed in its entirety.

I am totally satisfied with the processing of my claim regarding my malfunctioning garage door and the overall service I received. I completed the very user friendly online claim and it was immediately assigned to a vendor which contacted me to arrange a suitable time for them to come out and repair my garage door.

Icemaker was not working. Choice Warranty replaced the old icemaker. It was found that we were needing an additional part. The water flow valve was ordered and we are waiting for it at this time. It is expected in within the next 10 days.

Not satisfied with the response time or the amount paid for covered appliance. It took days for a response from their Customer department during a heat wave that was dangerous. Not happy with their overall customer service. Not a happy customer.

Vendor did not show up to my initial appointment and they never answered their phones. When technician did make it he was very good, courteous and knowledgeable. He gets a 5* but the way that the vendor communicates back (or lack of) needs improvement.

Just wow. The technician sent to our house one day after we filed our claim and fixed our air conditioner. In this 90 degree weather it was a godsend. He was prompt, courteous and very professional. Can’t say enough good about him. Thank you!!!!

I had Choice for many years and decided to try a different company last year. Unfortunately my home needed several repairs since then and I ended up paying double what I would have paid if I stayed with CHS! Now I'm back to stay!

Diagnosis was done, waiting for parts, and return for fix. He was on time, very pleasant, and professional. Was very pleased with the ease of arrangements, since I don't live in, or very close to a city. So glad I bought the policy.

CHW provide efficient services, I am satisfied with their services. They are very punctual and take care customer's need. Sometimes Contractors are delayed and no response from the contractors, but CHW deals with these issues quickly and assign new contractor promptly. So CHW is very much focused for customer's urgency.

Girl on the phone was very smart and kind. I needed time to check my finances and she was very patient with me. I am 88 years old and on a fixed income so I needed time to make a decision. She made it easy for me. I think her name was Carrie.

Pressure release valve on hot water heater failed causing leakage from the valve. The technician quickly diagnosed and repaired the issue. This is the second time this tech has been to our house for a repair via Choice Home Warranty. We have been very pleased with his work.

The person who came in declined to remove his shoes, neither did have any foot cover to cover his shoes. We have a 10 month old baby. When inspecting the problem, without turning the power switch on, he concluded that it's a electrical issue and started packing up. Then my wife needed to pitch in and help him turn on the switch. Finally he replaced the part, which I am happy. But the poor service is making us dissatisfied. Thank you.

Theo was a great help and very friendly. We have looked at other home warranty this seem to fit our needs. And the veteran discount is much appreciated. I will recommend Choice one to all my friends and family. Again very happy so far. So thank you.

The technician arrived timely and completed the service quickly and, efficiently. The technician made a great effort to fit my service into his very busy schedule days earlier than the original scheduled date. Therefore I would most definitely recommend this technician to a friend.

My hot water heater stopped working and I called Choice Home Warranty. On the same day I called them, I received a call from a plumbing company. They came out the next day. On that day, CHW approved replacement of my hot water heater. Two days later it was replaced and I live on an island where getting any contractor is extremely difficult because I live on the #1 beach in the USA. I could not be happier with CHW and the plumber, who was professional, courteous and friendly. Thank you so much CHW for selecting this plumbing contractor for me. Although not a usual custom to tip contractors, we were so pleased with this contractor that we felt compelled to tip him.

Updated on 06/27/2022: I thought the $60 was going to be all that I had to pay, I was unprepared to pay any out of pocket money. My previous home maintenance service had covered all the fixes my AC had. As a senior citizen with minimal income this out of pocket took away from a few of my other needs. I’m devastated.

I was very impressed with the professionalism, highly knowledgeable technicians that repaired my a/c unit. They were able to quickly and accurately diagnose the issue. They arrived on time and were professionally attired. I would highly recommend their company. This was the first time I used Choice Warranty and would refer.

Technician Robert was very professional, courteous and thorough, he diagnosed the problem and explained how to light the pilot should it go out again, and what the plan is if the problem persists. It was 100 degrees outside and the water heater is in the attic, he could of given me a rush job but he took photos so he could explain the situation and for future reference.

Vincent was very professional. He came within the time that was given to us. He explained everything to my wife and I about the garage door sensor, and explained how it works. He resolved the problem with the garage door very quickly.

He was prompt, knowledgeable and resolved the problem quickly. He understood the problem about the air conditioner and analyzed what was going on and fixed the problem. Afterwards he explained what had happened and stated the problem is fixed and we should not have anymore problems.

Getting service is very hard. I call with plumbing, you all could not find an available technician. Had to get my own plumber. He would not go with the warranty. He said it was too much paperwork in time to get his money back. End up with too much money tied up in the system. Second time had a problem with the AC unit on Friday, temperature's well over 90, almost 100. Couldn’t get anyone. Sunday before technician call and he couldn’t come out until Tuesday, who’s gonna sit in the hot two-story house for five days?

Case manager had technician report from another “wrong” property. I spoke to Absolute plumbing and they said they did not snake the clog, but the case manager for this case said they did and the “blockage” was not covered. The Andolute technician said no snaking was done and his diagnosis was completely different. Case manager had results from a different contractor and different property location as the reason to deny my appeal on plumbing problem at **. I have some 7 multi year policies with Choice in PA and VA, and I am very disappointed at the lack of professionalism in the claim denial. This was a serious mistake of using the wrong report. From a different property in making a claim denial.

I have to say that this time my experience went very well. I filed a claim online on Monday and a technician was scheduled to come out by Wednesday the same week. The technician came in, assessed my problem with my a/c unit, determined what the problem was and said the part would have to be ordered once approved. He had approval from Choice by the following morning and and was out that evening to do the repair. By dinner time we had a repaired a/c unit.

Waiting for the tech to call me and schedule the visit. I'll know more after he fixes my fridge. The ticketing experience is great so far. I can update when the tech arrives. Submitted issue to the system online, not sure if I need to call as well. I'll give the system time to work, possibly call after I get the fridge emptied and moved the freezer stuff yesterday.

Choice has responded and followed up their response. They have done just what they advertised and I am very pleased. I would recommend this company to anyone. The response was timely and possible and technicians professional and knowledgeable. I really appreciate the great service.

Tech responded earlier than appointment date and diagnosed the problem. Unit was frozen up. Had to return at later date to add refrigerant after unit thawed. Unit seems to be working properly as of this date. Quick response time was greatly appreciated as elderly couple occupied condo.

My dishwasher went out and instead of fixing it, they said it would be better to get a new one. I was offered a Lowe's gift to get me a new one and I gladly accepted. It won’t cover the full cost of it but I’ll only have to add another 55.00 to get a brand new stainless steel dishwasher. Thank you.

I called Choice Home Warranty to get some information after reading everything on-line. I had made a decision to buy a year plan rather than monthly but I needed a few questions answered. The call was good & the representative answered my questions. Then 3 times he went into long explanations why I should sign up for a multi year plan. I explained many times this is not what I wanted. After that he was NOT pleasant! He ended up disconnecting the call without a thank you or goodbye.

Company claims there was a preexisting problem. I know the unit is old but it was working when I had purchased the policy. Throughout the past few years I had to have it serviced a few times. Was nothing serious, corrosion on connections.

CHW is a rip off. You have too much fine print, your account managers say one thing. I will not renew my contract. It is just as cheap for me to go ahead and buy whatever breaks instead of paying for a contract that has so many ways to get out of paying for repairs and replacing anything that breaks. I WILL NOT RECOMMEND CHW TO ANYONE. I am telling all my realtor friends not to use CHW for their clients.

Totally disappointed. First claim denied for ac repair. Was told it was a preexisting condition. Called technician. Asked if there was any evidence of a preexisting condition. Was told no, if I knew this is how your company does business I would have never started a policy with you, I will never recommend this company to anyone. I regret starting a policy with Choice Home Warranty.

My a/c was not cooling down and was running constantly at night. Jordan from Polar Bear A/C was communicative and came out to fix my a/c issue. Process with Choice worked as it should in this instance without any issue (unlike my prior plumbing claim when 2 different plumbing companies had 3 different technicians not show).

I called to report my broken microwave (built-in). I bought my policy in March, right after my husband died Feb. 24th. Knowing I needed someone to help with what he used to do for us. I guess, my microwave started going out 5 days before he died from cancer. Meaning you could not help me with my broken microwave because it was starting to break before I bought the policy. I know it is my fault, I understand, but.... Just to many heartaches to hear this news. It is barely working now in June, hence the reason I finally called. So, least to say, I am unhappy with this entire situation. The microwave is only 3 years old. This is why I have a 4 not a 5 star experience. No one understands heartache anymore, Rules are rules and this company does not break them.

Our technician was on time, with a mask during this continued pandemic, knowledgeable, polite, listened to us and answered our questions. He followed through with the repair until the problem was resolved. He even called after the repair to make sure the issue was fully resolved.

Was professional and thorough. He provided good instructions for further care of the appliance. Noted it was an older machine and hadn't been cleaned regularly. He pointed out the problems and gave good guidance for correction and noted it might need replacement if it didn't work.

Choice always provides repair services fast and they are prompt and get the job done. The services understand our situation around adjust to our need. Choice also allows to transfer addresses as we have moved so that is awesome.

They're good until you have a real problem. They always handled the small problems (toilet won't flush, something like that) but when my AC started not working and I had to create 6 claims over it, they sent someone to put the band aid on it but when it finally died in the summer in Las Vegas, they told me o didn't perform proper maintenance (a lie) and they weren't going to cover replacing the unit. Choice is trash and they don't care about customers, only about making money and putting band aids on gaping wounds. Save your money.

I received an appointment within an hour of calling. Great customer service by the two young men that came to service my air conditioner. They explained everything to me and was able to repair the air conditioner in record time. I was so pleased with the service and the quick response from Choice Home Warranty.

I spoke with a tremendously warm, professional, compassionate and conscientious representative. She assisted with my additional property in which I had recently purchased coverage for. Forgive me that I have not mentioned her by name however I failed to gain correct spelling. She was wonderful and very helpful and is a great asset to your organization.

The technician that worked on my AC was very knowledgeable and very professional. The job was finished in a timely manner. He took the time to explain what was wrong and what was needed to repair the unit. He was a very friendly guy.

I had a contractor come out to fix the AC and they did a good job.

Young man’s name was KYLE ** that came and repaired our air conditioner. He gave us excellent service and was very helpful in answering any questions. I would highly recommend him. We had a little difficulty at first because they could not find one that would come in this area. Choice finally got one and he came and for his personal reasons he was not able to correct our problem. We were thankful that you finally found someone to come and fix our problem. Thank you again.

A couple of days ago I called CHW because my garage door opener was not working. CHW scheduled an appointment right away & Cody from ADS came & assessed the problem: I needed a new motor. He changed out my old garage door opener within an hour with a brand new motor/garage door opener. Thank you CHW for such great prompt service. I am a very happy customer!

I was looking for a home warranty to replace another company's disappointing warranty. I called Choice based on a friend's recommendation. My first call to Choice was very informative and based on my talk with Maurice (who was knowledgeable and helpful) I decided right then to sign up. Looking forward to moving my rental properties as they expire from the other company.

Tech said fan motor was out and needed replaced and it would take a couple hours to get approval. After 3 hrs I emailed CHW. They again said hrs. After 5 hrs I again emailed them. Again a couple hrs. Finally after 7 hrs got approval. That’s way too long for a simple fan motor on a 93 degree day. Not a good thing for CHW to do.

The technician from Angel AC that visited my home today is very unprofessional and lack human relations. Walked everywhere in my house with his shoe even though it is obvious that all shoes are left by the entrance. No simple courtesy at all from him. Left my entrance door & Addicks open & even slam the exit door while leaving. Not detail in his investigations, he was extremely in a rush & No technical know how on what he observed from the AC. Was just simply care about what can be reaped from customers. Do not care about what previous technician found. Do not even care to look at everything. He was extremely in a hurry to leave. I’m extremely disappointed in the service! If possible, I would have given a negative review.

When I called them they work with me right away to get things done for me. I’m happy with this company. When I talk to someone on the phone you’re really pleasant and they always make sure that I know what is going on with my claim.

They got got it fixed!!! The service was great but just wish they would have found a technician faster my family was 4 days without an air conditioner before they could get it checked and fixed. I'm glad we got Choice home warranty!

Salesperson worked with to make monthly payments. He also worked with the service call price to lower it by 10 dollars. I'm very pleased. I hope I never have to use it, but if I do I feel they will be there for me.

I will say your HCW team was relentless pursuing my business. Emails and calls continued even when I stated I was away on business. A few of the calls repeated the in it ‘full’ cost after I had received your ‘lowest’ offer, which was a good offer. Those calls almost turned me away. I have had some bad experiences w/ other companies, I hope my decision to join HCW is worth it. Time will tell for me. Tony from Edison was good, friendly, professional, sold me ‘a deal’, up sold me to the 6 yr vet plan and got off the phone, he did good work. Looking forward to the confidence of having this warranty and good customer service in the future.

I am very happy, so far, at the way CHW has handled the reimbursement option as it take a lot less time than trying to get a tech through CHW. That way the customer can negotiate with the tech as opposed to CHW doing the negotiation.

I have been with Choice for years. This is the second time in years you have denied a claim for my AC. I rejoined CHW couple of years ago thinking a better outcome. I had to spend thousands of dollars to replace my Unit out of Pocket, Now I issues with my Air Handler. CHW has denied to cover anything. I have no air living in Alabama. I have to stay with family. Even with fans no relief. I am so disappointed.

Very poor service and coordination of services. I would never recommend this company. I am canceling my contract. They lack integrity with their business practices and people need to really reach out to others that have used this company prior to purchasing a warranty….

I apologize for not remembering the reps name, but I think it was Kurtis. The rep was courteous and professional from arrival to departure. He was timely and quick in finishing the repair. Very satisfied with his service. There had been an issue with date and time but it was my error. All was good with your rep. Thank you.

Technician arrived when scheduled. He diagnosed the problem quickly, the water pump was not working, causing the wet switch to trip and not allowing the AC to come on. He replaced the water pump, checked both AC units. He explained the problem and fix.

This company has a policy that holds harmless their service contractors, so if one of them makes a mistake that causes another appliance not to work right, they make you pay for both service calls, not just one that you would have made if the first one had done the job correctly. I even sent a letter to the CEO and President to appeal my claim, but he didn't even bother to answer my letter or contact me. No wonder the executive board of this company is one of the lowest rated of all businesses in the USA. Terrible Policy!!!

Called late evening, filed a claim through automated system. Next morning I logged onto their site and was able to get appointment information regarding the company, they also provided the company info to contact if needed. It was easy to log on Choice Home warranty’s site to follow and get claim updates. Great experience! Would recommend to family & friends.

The Technician that was sent was very knowledgeable, efficient and repaired out AC faster than I expected. Excellent job! I know I sound cliché' but it's really true. I can't say enough - good job, good job, good job! I would recommend the Technician that ask about the service I get.

I appreciate Choice selecting Heatwave Solutions Air Conditioning & Heating LLC to handle our support ticket. They dispatched ** to do the installation of our new unit last evening and he did an outstanding job. We could not be more pleased with the job he did. Please let the folks at Heatwave Solutions know they have a star on their payroll with **. He did an outstanding job of representing Heatwave and Choice. Thank you again for being such a reputable organization.

Initially apprentice could not figure out how to check coolant pressure but owner came back and showed him. Pressure was good. The company owner then told me the likely cause of why my unit temporarily shut down, which made sense and will help me prevent future issues..

I had an issue with the top floor AC and the AC technician correctly diagnosed the issue and provided the solution immediately. He was very knowledgeable and the experience from scheduling the appointment to informing the progress updates was handled very professionally.

Easy to navigate. Had no trouble entering a new claim or reviewing my old claims. Was also able to see my contract information for what is covered and what is not. The information is very helpful and it is easy to submit a claim for anything.

The two technicians from JR Plumbing (I believe one was in training) were very friendly, helpful and knowledgeable. The problem was diagnosed quickly and resolved. I was also impressed because before they left they took the time to clean up the work area.

The service technician Anton did a great job. I recommend him for promotion. A great electrician. Very professional, will recommend technician to other people in the neighborhood and other places. Choice Warranty is great, response in great time.

I called on a Saturday and it took till Wednesday for someone to come out for my air in 95 to 100 degree weather. But after the 5 day wait they got it running in about 10 minutes. Now I have cold air.

Very good service tech. Also knew what he was here to perform. He was very professional. I would recommend this tech to serve an home. This tech represented his company to the highest. His company should be very proud to have a young man of this caliber represent them.

Christian arrived on time and found out what the issue was and installed a new outlet, he explained what the problem was and gave me recommendations if I were to remodel my kitchen. He was very personable and kind and honest.

Downdraft kitchen vent needs repair. It is a kitchen appliance along with the cooktop but it was stated as not covered under the policy. This seems petty and not reasonable, since a kitchen vent is part of almost every kitchen to vent cooking air away from the stove area. At least the tech was able to diagnose the problem accurately enough so that I could know how to get it fixed myself.

Choice Home Warranty has denied several legitimate claims for bogus reasons and deny to cover even the simplest of repairs. Their so-called coverage is a sham. Avoid this home warranty company unless you enjoy fighting for every claim.

First I had to appeal in getting my washing fix which started 4/29/22 and to this day 6/23/22 it's still not fixed, repair tech from Rayborn Midway Services and a repair from A&E Factory, on today date 6/23/22 A&E Factory suppose to come which that was supposed to came on 6/19/22. No show no call.

Tech was on time. Check the unit and explained the problem and was able to repair on the first trip. A & E Service is a great company and I hope in the future that they will send this company for all future repairs.

I am so pleased with the technician that came to fix my dishwasher. He called ahead and showed up on time for both the diagnosis appt and the repair appt, and the repair was done well and quickly. I know that seems like it should be normal, but I have had trouble with many appliance techs not being able to do this. So this tech was a breath of fresh air. Many thanks to him!

Service was quick and efficient. It was easy to communicate with the worker and he allowed for a smooth session. My problem was solved for the time being but I will call again to schedule another appointment. Will recommend to my friends and colleagues in the future.

So far the only experience I’ve had with Choice Home Warranty is with the salesperson, Kurt, he worked with me to get a good policy for a good price. Very nice person to work with. Actually I got 5 contracts. I cannot speak about repair service as I haven’t had any yet. But with over 30 years with a different home warranty I am hoping my experience with Choice Home Warranty will be a lot better than I had in the past 5 years with the other company.

My first claim was over the phone. But once I found out that I can do a claim online, I've been doing everything online. Their website is very easy to maneuver. They give the name of the company that's gonna be coming. This last time, the company that was coming sent us a text link and the technician’s name. We haven't dealt with the same contractor each time that we call for service. But so far, our experience has been okay.

She went above and beyond to make sure that my wife and I were taken care of when a technician quit in the middle of the job leaving us without water. She even checked on us from home (during lunch or whatever) she just showed true concern. That is nearly gone these days. Give her a raise!! Thanks Tania, God Bless You!!

I think it took too long to fix counting from the first call to the final fix date, but overall it got fixed and the tech was good and very professional. I would definitely recommend this tech and Sears to someone need this type of problem. I have always had a good experience with them.

Just signed up so don't know much of how it will work. The sales person was personable and pleasant to deal with. I will write more once the insurance is in place and if I have to file claim. Thank you.