Choice Home Warranty Reviews

It was easy to place a claim online. Fast respond from Choice Home Warranty and continuous communication. Assigned company Jackson's Water and Waste Drain Cleaning did a good job in timely manner. Nice courtesy service. I am satisfied client so far.

My air conditioner went out on a Saturday and I reported it the very same day. Choice set up service with a technician on Sunday for a Monday appointment. I confirmed with the technician Monday morning and he was at my home in the afternoon. The repair was swift and the tech was very knowledgeable. My only out of pocket expense was the service fee. The process was very smooth and what you expect from an insurance company.

The technician was great, but once it was determined that the unit could not be repaired, customer service plunged from there. The initial offer for replacement was a joke. Like capacity and features were stated in the offer, and it was said for a single door refrigerator unit with similar capacity and system features. This was completely FALSE. My refrigerator is a high-end double door refrigerator/freezer unit with the capacity and many system features that would cost a minimum of $1,500 to replace, and it can not be replaced for the $730.00 that was offered through a Lowe’s gift card. I had to call numerous times over a week period after the technician sent in his diagnostic.

I was pleased to hear that this plan for home care was cheaper and covered more things. The man I talked to was very pleasant and informative, he explained everything that the plan covered and enrolled me in your plan, thanks

I submitted a claim after my A/C was not cooling properly along with a continuous run of the internal fan even though the system wouldn’t currently be running. Choice reach out to a local company for repair. The team that was provided met expectations and explained what had been occurring. We had cool air within a hour. Thank you!

Harry from Young's Water & Sewer was professionally great and did an amazing job. Identified the issue and fixed everything efficiently. This was by far my best experience since I signed contract with Choice home warranty. Happy to comment on Harry from Young's water and Sewer for a job well done.

Tom from Appliance Repair is great. Timely, clean and very informative. He knew what was wrong quickly, did not waste any time and gave great solutions for appliances that require parts and one that was a home remedy. We look forward to having Tom back when necessary.

Anthony, the tech who works for Comfort Pro was AWESOME. He took the time to thoroughly explain the problem and solution. CHOICE home warranty on the other hand is a huge disappointment and a waste of money!!! I would NEVER recommend CHOICE to anybody. EVER. Comfort Pro, yes. I would also recommend Comfort Pro to disassociate themselves from CHOICE before they tarnish their brand.

Very Knowledgeable. Introduced himself and his employees. Clean, Respectful, Called prior to visit, Honest. Fixed the problem. You have a very reliable technician working for your company. You’re fortunate to have someone of his caliber. He was also appreciative of my business...in no way did he act as if he was doing me a favor.

My experience with CHW was completely positive! The plumber went immediately to the problem and, determined that the age of my washer lessened the possibility of finding repair parts. Then Choice notified me that I would receive a check to apply on a new washer! Great service!

Mike and Twin drove up in what I'd describe as a drain laboratory on wheels. They immediately diagnosed the problem and helped me clearly understand. They repaired quickly and cleanly. Mike was able to clear up my misunderstanding of the problem and explained the solution. My issue required a trip to the roof and to snake the stacks. They were very friendly with smiles, laughs and respect. Highly recommend Redman Drain Cleaning for all jobs, big or small.

The repairman was very knowledgeable. Even though Choice could not not find me a repairman in my area, I was not happy with the time frame that they provide. But the repairman they found after I complained was out immediately.

Repair was approved by CHW but I have not heard back from Island Breeze, the company that came to my house, to schedule the repair. I explained to them that I had friends coming to visit and would like to have the repair done prior to their arrival.

I submitted my issue, technician dispatched quickly, diagnosed my problem and the repair was approved immediately, and we're back to normal living. I've had CHW for several years now and it has been a great investment. Came in very handy at my new home I purchased 2 years ago. Had several, what I consider minor, issues but needed a professional's know-how to fix, without killing themselves. I'm sure I would have been out of thousands of dollars had I not had CHW.

Response time for a technician was pretty good. Technician was friendly and helpful. The microwave was fried. Choice offered $191 for the replacement. That is not even half of what you can get a replacement for. We paid 3 times that 4 years ago.

The repairman, Christian, was respectful, courteous, polite and most of all knew how to fix my dishwasher immediately. I wish I could request him to do any repairs I might need in the future. He explained to me what the problem was and how he was going to remedy it.

Choice Home provides friendly customer service and they respond quick to all claims. I highly recommend this service to anyone. The follow up is the best part of the service. They were able to replace expensive parts with little or no push back.

My 9yr old LG refrigerator compressor went bad. CHW sent a technician to diagnose and authorized the repair. Only complaint is that it took 3 days for the tech to come. At least another week or two for the repair. So we had to get a second small refrigerator to keep the bare necessities.

Have used my Choice home warranty three times so far this year. Once for a dishwasher not working, a pool pump leaking and recently for a bathtub not draining. Both times I submitted a claim and it was responded to within 24hrs and service contractor was assigned and out to fix my problem the next day or two. Very happy with the service and value of this home warranty plan. Would highly recommend especially if you own an older home and appliances. 5 stars to choice home warranty. :)

Technician called and came on time. Very professional and the problem diagnosed and repaired in 15 minutes. Went over and above to lubricate some noisy drum wheels. I wish I could get this gentleman for all my appliance service. Is it possible to to request this company in future?

That was the nicest and fairest technician I have ever come across, I would definitely recommend him to anyone else that needs assistance. He explained everything well and worked with our schedule. The service was quick and easy. Very satisfied with the process.

I was very satisfied with the technician as it appeared that he was not only professional but very knowledgeable. However I was less satisfied with the grilling that he got when he called in to let Choice know that he needed to place an order for some parts for the refrigerator. It seemed as if they were trying to find reasons not to have to replace the parts. If the technician indicated there was a need to purchase parts there should not have been such a grilling from the customer service individual to rule out the need for the part. It was almost as if the technician was in a court of law as a defendant to try to prove his case.

Courteous and efficient repair of faucet that was not working. Not able to access cold water. They quickly found the problem and went to get repairs right away. I would recommend Sassaman Services for plumbing repairs if I need further assistance.

The tech was fantastic. Got my ac fixed! Thank you much! Would recommend this service to everyone. Very friendly and efficient. All 5 stars ! You can count on Johnson Heating and Air for your hvac needs! Thank you again!

I have no complaints about the technician who came to look at my washer. It’s your company I’m very disappointed with. I feel like I was tricked into purchasing a home warranty and at the end you all were of no help whatsoever...

Microwave broke 3/7. Called in the claim 3/8. Repair man can out 3/9. Determined the main circuit board was broken and is unable to buy parts for it. Told me CHW will be issuing me a check for a new microwave. Now 4/27 CHW is still reviewing and giving me the run around. If you’re thinking of buying their service run!

Very fast response and service. We were called shortly after I put in the request online and spoke to the electrician. Very personable and knowledgeable. I have had previous warranty companies but this one seems right on spot. He even gave us recommendations on our garage lights.

Only had to wait 1 day before the technician came to the house. I got the a\c fixed that same day. I was so happy about that. It was such a relief to have cold air on a hot day. I would recommend Choice Home Warranty to anyone.

Easy to submit claim. Service has not been completed to finalize survey. Choice appears to be a good company and we expect to do business with them for quite some time. This company provides an opportunity to save money on home repairs.

The response was good and the service technician was on time and polite. A part had to be ordered and it was ordered overnight and he came back and the repair was made in a short amount of time. I am very happy with the transaction and the service and repairs that were needed.

You should hold off sending this request until the work gets done. All I have done so far is to file a claim, but I have not been contacted by any plumber. I can't rate your service because nothing has been done yet.

I am so frustrated, my hot water heater is covered but I'm told because the leak is in the tank that it's not. So my appeal is currently under review. When I was with AHS, they replaced my water heater that was about 15 years ago. Now, the valve and tank are leaking and I've been told that a hot water heater replacement is not covered. This is sad...

Our oven stopped heating up. We contacted CHW and they sent a repair person out. He told us a heating element had went out. He ordered us a replacement and once it arrives and gets installed I will let you know how it worked out. So far I am very satisfied with CHW.

The only problem was with the salesman, I kept telling him I wasn't interested in a 5 year plan and he kept on pushing and then went on to a 3 year plan with payment upfront for a lower locked in rate if I did it now. No thanks means no thanks. I would like to test the company out to see if I will like it first before committing to such a long term upfront payment.

Did not have any problem. Kaleigh did a good job explaining all the coverage that the warranty covers. Very well pleased. I am glad that I have coverage for 6 years. Glad my brother in law give me your name and number.

The guys who came out fixed everything in about an hour. They were prepared and they were very nice. They explained everything to me. They even came a day earlier. I was so afraid that I would be scheduled when the weather was too hot. Thanks.

Felt very informed. He was personable and I feel confident in my purchase. Hopefully I won't need the service, but hopefully I will get my money's worth? IDK.. I'm new at this and the last company I had I was happy. It was the realtor's money and not mine. :) Thank you for having Leo.

Mike came in the first time and removed the ice maker, put it back in and said that it may work for a time, but he ordered another to replace it. When he came in to make the replacement he worked diligently and after a while got it working. I asked him for the phone number of his firm in case this didn't work and he said that we have to phone Choice Warranty. So far, it is working perfectly!

I was looking to replace my current Warranty Company. The Representative I spoke with today (Jake), was very knowledgeable. I even received a better deal than the what I saw from the quotes online. I'm very satisfied on how things worked out. We're off to a great start????

So far it has been a easy process. This is my first claim and I have not even seen the technician yet. I can better relate my experience after they diagnose my problem after that I can better relate my experience.

He came when promised--was efficient--courteous--and experienced. He is training his two sons in his trade and one came with I'm each time. Nice family and a pleasure to have in our home. He was sent the wrong part initially (refrigerator ice maker), but he reordered and received the correct part and installed it on time.

The product seems great but the multiple upsells, fast talking, and "but wait let me see what else I can do" added up to a somewhat pushy and unpleasant sales experience. I also don't appreciate the pressure of having to decide after 2 minutes of talking to the rep. I'd like to compare my options before making a decision; I'm glad I did a small amount of research at other companies before Seth called me so I had a small amount of information to help me decide on choosing Choice.

Everything went smoothly although problem wasn't fixed, waiting on parts. Tech was nice, respectful and did a good job. But forgot to give me an estimated time that the parts might come in and the problem would be addressed. I'm in limbo.

The tech Wayne ** was great. Very respectful, too polite for me but he was very polite, courteous and thoughtful. He explained what he was doing and answered all my questions without hesitation and so that I could understand what he was saying. If he could come every time I needed Choice Home Warranty work that would be the best! I would definitely recommend Choice Home Warranty and Wayne **. He was a 15 out of 10.

At this point I am not very happy with the service I have received. I have been without a Microwave for about 5 weeks waiting for service. I am waiting for the 2nd service person to return with help to remove it from the wall. I get no contact from you on what is going on. I’m sorry but I can not give a good report until I have seen results.

I called the 800 number and my first agent, Michael **, was very rude and unprofessional. During the first few minutes he explained that the basic plan does not cover various items and that the total plan would be a better option. Naturally, I asked what items were included in each plan. He explained and continued to offer me a deeper discount. When I kindly asked if he could send me an email with the items so I can review he resisted and asked what was holding me back from agreeing to a contract. I responded saying I would like to compare to competitors. After he rudely stated that he has been doing this for 15 years and he knew his plan is the best, I simple responded that I would like to comparative shop the items covered in the other plans to make sure it was truly the best value. He abruptly hung up on me. Last time I checked you do not treat potential customers that way.

I call them up. Left a call me back message and in a few minutes they return my call, they gave me a claim number and set up an appointment for the tech to come out to repair it. I also got the phone number of the company that is coming to repair my door.

Stove/range handle, a small plastic piece needed to be replaced. Your group decided, arbitrarily, given the stove handle was only 3 to 4 years old, that it was not due to normal wear and tear and not covered. That was and is ridiculous...then come find out the dishwasher repair discussed with my case manager that a request was forthcoming, would not be covered in that the dishwasher was a newer version and would be denied for the same reason as the stove. Then I find out my hose bid (house outside faucet) is not covered. You guys are ridiculous and based on my first three request being denied, I intend to denied you, future monthly payments, after we complete the one service call you actually did approve approve. I will not be kind, on social media, regarding my experiences with your organization with my friend and acquaintances.

I needed my washing machine looked at and the representative that came to my home from A&E Services was awesome. He checked out my washing machine and fixed the problem in less than 20 minutes. He was very professional and explained everything that he did to complete the repair. I am very happy with my repair experience.

I just want to say the enrollment experience was pretty gentle, I had the pleasure of speaking with Joey ** who was very informative, I look forward to Choice Home Warranty providing the warranty to my home. And providing the great customer service it is known for, so at this present time still counting the votes. I shall see in the next coming days..

Tech was persistent in trying to discover the problem. Very polite and respectful. An asset to his company and good representation for them. He didn't find a problem but surely put the effort into resolving my issue.

Since my refrigerant was low, it required a leak test but you guys were quick to tell me that you don’t cover a leak test. I would think you would want the client to understand what needs to be done but instead you figured a way to dodge making payment. I have chosen to get this fixed using an alternate vendor and will be evaluating whether I want to stay with your company for the future warranty requests.

The refrigerator and freezer went out and called and they had appointment made within hours. They are extremely friendly and always so helpful. They used sears and they are wonderful only thing had to wait till Monday due to weekend. I always pleased with this company.

OMG! So easy to file my claim! Just needed account number, reason for claim, type of unit and brand. Thank you. Praying the rest of the experience will be as good! If so, will definitely recommend to friends and family!

My door opener is broken and has damage the top two panels of my garage door. I have no idea how it happened. I just was trying to close the garage. I noticed it was only closing halfway down. Then I saw the opener has torn off the door and the arm of the opener appears bent as well. I think both the door and opener need replacing.

I have had an issue with Choice Home Warranty and no one ever called to fix it. My appointment just got moved with just an email notification about 3 days before the me after had already taken off from work and they moved it a week later so now I have to wait 2 weeks to get my water heater fixed.

The repairman called prior to arrival. He was quick and efficient. I explained what he was doing and what needed to be done to fix the disposer. I am very happy with work, and happy that it was taken care so fast.

After my first experience with Choice was very unsatisfactory. But with this second experience was much better. The repairman was very pleasant. He was very knowledgeable. So this time was much better than the first time when I needed repairs to the ac unit. And had to find my own repairman. And had to fight to get my refund.

Fast excellent service. Would highly recommend this company to all. Service provided by top quality technicians who have been very courteous and prompt. Will continue to use Choice Warranty for the long term. Thank you for your continuing good service.

They were rude. Would not keep mask on. Said they would need to tear up basement floor. Said pipes were collapsed. I called out another plumber. He cleaned out three drains. Problem Solved. This is the second time someone has come out talked about tearing out walls or floors when it wasn’t necessary.

Response time was great and tech was there the following day. The tech was very informative and showed me the issues with our machine every step of the way. I was also happy with the quick response regarding decision made to replace our machine. Was not quite pleased with the offer however it was somewhat fair.

Water leaking from tank to toilet bowl in master bedroom toilet. Constant leak after flushing. Plumbing Technician made adjustments and fixed it. Suggested we need to replace. If it happens again, part would have to be replace.

Our pump went out on our pool. I contacted Choice approximately 2 days after we realised it wasn’t working. The next day they acknowledged the repair request and had it assigned to a repair facility within a day. Great customer service and their chosen repair facility was in immediate contact. Very good value for money, I would definitely recommend Choice Home Warranty to others.

They were there to service the dryer the next day. Very polite, very friendly and did a great job. They were on time. They left everything clean. The dryer has worked great since they were there to service it. Thank you.

My refrigerator has been out for over 2 weeks. An inspection agreement was sent in on April 15, 2021 showing that the unit would cost in excess of $800 to repair with no guarantee. I need attention to this matter and will consider a settlement. I have been a Realtor for 38 years and never had such poor service.

This was a bait and switch. I did not get was I was promised. I read the contract after paying them and the contract is not what was promised to me. Now I'm trying to figure out how to get out of the contract.

I had two separate problems occur within a matter of days. There was a few day lag before technicians arrived. The HVAC issue was resolved the same day but the plumbing matter took 3 separate visits to address mainly because technicians did not have the right equipment the first time, only one came the 2nd time with a "quick fix" chemical that failed and finally spent several hours during the 3rd visit but all got fixed in the end. Overall the online communication allows for a quick way to relay key information and the Choice staff replied and followed-up until everything was solved. Wonderful to actually have this kind of support as the prior home warranty I had was truly pathetic in terms of customer support and more. Thank you!

My roof recently acquired two holes and I requested Choice Warranty to pay for the roof to be tarped until I could get money to pay for roof repair. They denied and my home had rain in 2 rooms. I paid extra for limited roof service.

I find that the responses and the service has improved so much better. I had a problem with my boiler on a cold day and the technician came out faster than was anticipated. He said he would get the word to the company as soon as possible and would get as soon as possible. My claim has not been completed as yet, so I am expecting a quick response to close out.

The service repairman that you sent was "Super Efficient" in repairing my washing machine's spin problem and "A super nice person." It certainly made me feel very happy and very comfortable to be with "Choice Home Warranty" and feel that I made a good decision.

Customer service is nice when speaking with them. But rating your insurance it is horrible. Three times now I have needed things repaired and you decline it. I'm paying for coverage for nothing. The price of copay is great but I want coverage that I am paying for. I will not recommend your insurance and I am looking for other insurance.

I have experienced dishwasher problems for some time and I believe this was the third call for the same problem. This man, however, spent time checking everything and explained to me what he was doing and why. I hope his suggestions do the trick.

Best warranty that I have every invested in. Simple, quick and easy to use. I have submit two claims and had an technician out to fix the items in a short period of time. CHW sends you an email and a text. I will continue having this service.

Let's be real Choice was fast and courteous. If they had been able to work it out with the initial plumbing company they would get a 5 star review. Their contractor was super late, but once here very professional and nice.

I had no hot water. The contracted plumber came within two days, fixed the problem and also gave me tips on how to avoid future mishaps. I was very pleased with the whole experience and would recommend Choice Home Warranty to others.

Call to set up a claim for a GE appliance and received the claim number efficiently and a tech will be out on 29th of April. Your company is efficient in handling my needs. Love your attitude when I talk to a representative.

They lie. They sell you this warranty and then don't cover when something goes wrong. They close claims with no explanations, they don't respond, and they refuse to cover things that are covered when it will cost THEM anything. Thieves. Liars. They need to change their name to "BAD Choice Home Warranty". They take advantage of you. It should be possible to give zero stars or negative stars. I'm not even going to go into my whole story. Suffice it to say this is the worst company going. Do not sign up with them. Otherwise, prepare to bend over. Stay far away from these lying, thieving, unscrupulous sub-humans. True to their contract, true to their word - nope. Flat out do the opposite and screw YOU over. And the money you paid them for a warranty is... just lining someone's pocket? Because they don't DO anything. I had to file with the attorney general against this company. Do not use them. Tell everyone you know to not use them.

We went with your company because the pricing fit in our budget. What we didn't appreciate is the push to go with a longer contract even though we know it's a good deal. We kept saying it is not in our budget and the agent was still pushing us. We are not idiots and understand that the more years you take on a plan you can save, but when the budget doesn't allow it, we also know you don't just do it when there are other immediate issues at hand. Next time we would appreciate that we are not consistently pushed into something that we know we just can't do! We will let you know when it is affordable.

Technician stated the computer is bad and needs replacement, $400. You folks state in the long run better to replace and offer me $245. I disputed this and it took six weeks to get a rep to get in touch only to tell me that’s all you’ll pay... Dishwasher is 10 months old, stainless steel with a stainless tub... So after paying the service fee of $65 I netted $180. To replace a unit that ultimately cost me $850 to replace. I offered to be satisfied with just $350 however the reply I get is the offer stays the same... If you know of a place I can get a new stainless steel dishwasher for $180... please do tell.

How can I give a good rating when the job is not complete. I have not heard one way or the other if they are fixing my dishwasher or replacing it and it’s been over a week now and I am still waiting for any word on what is going to be done.

This is my second time purchasing a multi-year policy with Choice Home Warranty, and the experience continues to improve. The customer service representative who assisted me today (Igal) was very courteous and helpful. He made it very easy to get exactly what I was looking for today. Thank you!

Heating and Air was not working properly. Only complaint was that I had to wait for the parts to come, which took a couple of days. Jonathan was very nice and was patient. He explained to me what was going on with the unit. He repaired it and it seems to be working great. Job well done!

The technician was very professional and knowledgeable and identified the issues and solved the issue very quickly. He was very professional and clean and pleasant demeanor. He left the house and left no mess behind at all, we would very highly recommend him to anyone that is in need of service.

Choice Warranty's local plumbing company did a great job identifying the parts causing the leak and replacing and fixing them. It did take 2 weeks for them to get the replacement parts but it was well worth it. Choice handled and authorized everything perfectly.

In the beginning I would have only good experiences to share about Choice to say in a review. But LATELY & more often Choice has failed to provide the kind of service you think you're going to get when you hire them. They have started only thinking of themselves and most of their solutions are ridiculous. They talk down emergencies and under value your products and look for reasons to save themselves from the expenses that would otherwise fix your home and products.

Mike, from Bennett AC repair was the best repairman I have ever had contact with for home appliance repair. He was early and was thorough in his assessment. He solved the problem. Thanks for sending him and thank you Choice for a great experience.

Refrigerator remains to be repaired. But the repair maintenance gentleman came in. I explain a few things. He took over. He knew with the problem was it instantly solve the dishwashing issue. He tried a few things on the refrigerator and decided that I needed to unplug it completely and he would return to look at it.

Just a good company. They made things happen and fix it ASAP. Set up date and time they would be there. They were. The gentleman that came was very professional and knew what he was doing. This was the first time in years that I used Choice Home Warranty. Very happy with complete service.

CHW was fast in finding me a qualified technician for my problem with my plumbing issue. They called me and informed me of the date and time that the service man would be coming to my home and they showed up on time and did a professional job.

My garage door stopped working and with 2 days I had an email for a company to come out and service it. They were quick and friendly. Showed me how to use the new system. Choice Home Warranty customer service was quick in finding a company to come out.

I called and canceled, however listened to what the agent said and called back later to reinstate the policy. Gus ** was very helpful and locked me into a 3yr pay up front plan with 42 month contract length. Good customer retention effort on his part. MO rates and service call costs now locked in. Also a great customer retention policy.

Very responsive and quick to have a technician out to diagnose the problem. Unable to fix so we were offered a gift card to Lowe's to pick out a replacement appliance. However, the claim status states we will have payment within 30 days. I was hoping since we were opting for the gift card the process would not take that long. I am disappointed with the follow through.

Your company can not provide timely service, especially when it come to plumbing. Never call me back within promised time frame to set a plumbing company. When I choose my own plumber, the reimburse system is not friendly neither for technician, neither for customer. It is second time that I have such poor experience. Unlikely to renew my policy with such bad service.

Did not feel that the replacement value of my appliance was adequate. Nowhere in the fine print of your contract does it say you would base replacement prices at “your” wholesale price. Customers don’t get “wholesale” prices. We get retail. Your replacement value was not even half of the retail value of my clothes dryer. Not a good experience.

I can't truthfully rate the man because I wasn't there. My daughter was but she said he found the problem and fixed it in a timely manner. I did notice after he left the floor molding was off the wall around the toilet and there was a big grease mark on the toilet wall. Other than that everything was great.

Tech came on time window, was polite, evaluated the problem, picked out correct part on his truck, installed part quickly, tested part/problem to see if work, and cleaned up work area. Tech gave very good customer service.

During annual spring check-up, the tech discovered 4 bad parts and a leak in our Freon system. The needed parts were in their truck, so we had them replaced immediately. System back in shape for summer. Thank you 24HR Home Comfort! You gave us peace of mind for the season!

Monday April 19, 2021 at 2:53pm called because my garage door opener died then... Had one company the door guys that canceled and still waiting for someone to come out to fix it so very unhappy with Choice Home Warranty.

I don't trust the promises made to me by the telephone salesman until I receive a copy of the policy I purchased. I was promised an E-mail copy of my policy. That has not come to my computer yet. My policy #**. Confirmation # **. Telephone salesman: JASON.

Very efficient and knew what the problem was. I would recommend this company to anyone. He wore mask & shoe covers. Tech. was well dressed and very friendly. Had to get approval for replace part & will have to return when he get new part to replace it.

I was very pleased with the service provided by the technician and Choice. The service was provided in a timely manner, answered my questions, professional and l will recommend them to others. I have used other service providers and was not happy with their service. Thanks for a job well done!!!

1st time having to put in a claim. Process to put claim on-line easy. Prompt response back with claim info and company info. Company selected for repair prompt response with schedule for repair. Tech response on day of repair quick, efficient and professional. Repair was simple.

You all are too quick to deny claims, inconsiderate of your customer's time and uncaring about their situation. I was asked to schedule a 15 minute call to discuss my issue but the 1st available opening was a week out! So I'm expected to be without hot water for a week before you all can get to me? That's ridiculous and totally unacceptable!! Poor customer service... A better escalation process, response time and communication method needed.

Overall, I was extremely disappointed with Choice. It took 3 days to get an electrician out my home - with two last-minute reschedules at inconvenient times. Nobody answered/returned my calls at the numbers I was given, so I was without power in 1/3 of my home for three days and had to miss two days of work waiting on an electrician to show up.

Other than arriving a bit late, Alex, our repair technician was articulate, intelligent and very knowledgeable. He got our heat back on in good order. Also got a new thermostat covered by the warranty. Our only cost was for a cleaning of the burner unit that I requested.

The plumbers were very professional and I was happy with the results. Hope I do not have this problem again ever. They explained what they did. Arrived at the time we were scheduled for. They were very friendly and listened to my concerns.

Lizard with a Ladder was an Awesome technician. Work quality was excellent, friendly, skilled and prompt. Very satisfied with his work. Would recommend this company to anyone. Was concerned about his business being out of this area but it didn’t affect the work time.

The rep at Choice was very polite and responsive and thorough in gathering info about the needed repair. A date was set for the repairman to come and then a follow up email sent to confirm. The repairman was courteous, focused and clean up after himself. I’m very pleased with the people and the process.

The technician that came to my home was great. I’d recommend him to anyone. My issue is with the customer service agent I spoke with, Mark. He was very rude and not pleasing to talk to. Along with talking to other agents who could not give me clear and concise information regarding my claim. My issue was urgent and emergent. I had to request to speak with a supervisor. Which is only available in a callback. Not acceptable. As a paying customer I don’t expect to be badgered on a call.

I had a part replaced on my water heater in February. Due to the pandemic, I rarely drive anywhere. When I walked into my garage (where my water heater is located) to get in the car, there was a faint smell of gas that got stronger as I got closer to the water heater. I put in a work order with CHW, and in less than 24 hours, a young man from Sewer Rescue had arrived and tightened the loose connection to stop the gas leak. He also tested all connections to ensure that there were no other leaks.

For the first time since I've been dealing with Choice I was very disappointed in the service provided and I will explain. 1st of all, the Representative from Air Zone that was dispatched to my home was not very courteous and considered being that it was raining outside & he tracked all over my home upstairs and down in his work boots. 2nd he misdiagnosed my issue telling me that I needed to replace a coil, when in fact it had a zoning system issue & Choice denied the claim. I eventually got the issue corrected on my own with another company that displayed the highest integrity and professionalism. If Choice is not going to be there when I need them most, ie. My most expensive repairs, I'm not sure I need your services. I now have a warranty on my AC & are seriously considering if I need to continue with your service.

Awesome update status communication from the warranty office! Good and timely respond from the warranty service selection of choice! The service company have excellent communication with us throughout the service process until the work is completed! Because they might have to order a part during the repair process! Outstanding!!!

I am not happy at all, my dishwasher is not fixed and you offered me $260 to replace it!! I have had this appliance warranty for a long time and my contract states you either fix it or replace it, it doesn't say you will pay me a portion to replace it. The caseworker said it's because they don't have my model dishwasher anymore, that's not my problem, it's your! I found a dishwasher for $406 that is the same features and you should be paying for it, not me. This is not right!!!

Recently I signed up for Choice Home Warranty. Was hesitant at first but decided to try it out. I have put 2 claims in and am very satisfied with the entire process. The technicians that have came out are professional and show up in the timeframe that was given.

The plumber came on time. He diagnosed the problem and Choice is sending out another plumber tomorrow. The case is not closed but it's moving jn the right direction. The plumber will be at my house tomorrow and hopefully everything will be resolved.

Absolutely loved this company. They came to the house the next day after submitting the claim. Ordered the part while at my house and did the repair the day after that. Good communication as far as when he was coming etc. Very polite and prompt!

Yes I would recommend this plumber and your company, very happy with your service. I have had other companies but yours is really the best. The repair service called right away and came to do the repair when they said they would and did a very good job, I warranty gave my neighbor a recommendation for Complete Home.

You're better off flushing your money down the toilette than taking out a warranty contract from Choice: Choice Home Warranty makes empty promises selling their service contract. We waited over 3 month for an appliance repair and all they can say is the parts are on backorder and it will take another 2-3 month - but they cannot promise a firm delivery date. Their recommendation was to reassign our repair to another subcontractor...with even longer wait times! They recognize they cannot repair the appliance without the parts but have no intention replacing our appliance, in spite of our contract. Their solution: pay us the price of their repair estimate if we replaced the appliance on our own. Would you like to be their "valued customer" like me?

I was happy who you chose they the company replaced a transformer which was covered but my wiring which is part of AC unit WASNT. I almost had to pay 895 dollars. Luckily tech came up with a solution. I had thought you guys covered all of AC unit. I ended paying the 75 dollars. Thank god for tech.

Senior Account Executive, Leo **, was very knowledgeable and answered all of my questions. He had patience when he had to explain things a second time because I didn't understand. He was extremely nice to deal with. I would recommend him to a prospective customer. He deserves a raise!

Williams Mechanical came out and checked our unit. He said he was submitting the recommended repairs and would let us know if approved. We paid our $65.00 and he left. I thought repairs are approved or declined that day? Any update on when we will know something?

My salesperson is Luke **. He was to the point, very knowledgeable. Pricing was very competitive. Information was thorough. He was very helpful and friendly. He gave me all the details I needed to make an informed decision and get it done quickly.

It was easy when I learn how to use the website to file a claim. The claim officers were very helpful when I called back for more information and make an additional claim for a second tub faucet. I cannot say enough about the technician who came to do the service required. It was excellent and fast.

Had no trouble setting up appointment. Customer Service person was very friendly and helpful. Appointment was set up very quickly. Received e-mail very quickly with name of electric company and day and time of appointment. Very pleased with my experience setting up my appointment.

Mr. Troy ** who was handling my case is very clear and professional. He responded to my queries properly. However, I have not gone through the contract yet and hope to get the response in the same manner to all my questions in contract.

The representative was very thorough and very professional. Enjoyed the sales pitch and decided to go for it. Thanks so much! Appreciate the fast response to my inquiry. I am a realtor and have been referring this company for years to my sellers and buyers; now I have finally decided to heed my own advice. Thanks so much and have a great weekend.

This is the first time I've had to use my warranty. Service was great, (hope it remains so) Went on line to request service, on Wed, 4/21, they had a service tech here on 4/22. He was very professional, and informative. Have recommended a number of people. I think I made the right CHOICE.

Tony from Windward A/C did great job, very professional and cordial..He was on time both days, called ahead to give me arrival time and explained everything as he progressed with the assessment of my problem..He was very knowledgeable and worked very hard..He left the areas he worked in very clean..5 Stars****

The tech is courteous and kind. He was helpful. I would refer him to others. He didn’t leave until my washer was fixed and working properly. Now it works and no issues with water filling and spinning the water out.

Miles was very kind and informative. Took his time. Answered my questions. Explained different packages. I went with the three year coverage which gave me 6 more months free. I currently have AHS for 8 years. Thoroughly dissatisfied. Closed a claim in the middle of a dishwasher repair. Refused to pay to finish repair and to honor my contract. So I am leaving them. My monthly fees are almost double yours and deductible is 106 per event.

Technician was professional and quick in repairing. Issue diagnosed and repaired in 30 min. Tech found the outlet causing my power outage and replaced. Verified that it was working as it should. He was very courteous and professional. Would highly recommend.

Very helpful staff. I called in on a water heater. Some of the questions he asked I did not know. The person taking care of me was polite and quick on getting the information I did know. I would highly recommend CHW.

Ms. ** was awesome! She was very knowledgeable and helped me get my warranty down to a lower amount than what I am paying with my current home warranty. I will definitely be recommending Choice Warranty to my family and friends!

Speedy response to call and request for service. Very pleased with service. Would recommend for both companies. Contractor was courteous as well as thorough and efficient. I would be very pleased to recommend both Choice Home Warranty company as well as 2 Air, Heating and Garage Repair company.

Excellent service from provider. I called, on hold for about ten minutes. Which is good in comparison with other companies. Officer manager was courteous and efficient. She asked me what was good for me. Appointment made. Thank you for excellent customer service.

CHW sent someone out quickly to service our sewer clog. Young’s Sewer came out and took care of us quickly and efficiently. We look forward to continuing as a customer. It is a great investment in your homes future. Thanks again CHW!

He was friendly, courteous and professional. He worked diligently until he had completed the job to his satisfaction as well as ours. He encountered some some problems with the equipment that kept him here longer than expected. I would highly recommend Jack to anyone I know. He complied with the Covid protocols.

Over the past year I have put in several claims and every time I have either had to pay for the service to be completed or pay for the complete job. My garage lights were not working and you sent a technician out and basically they needed the balances and new light bulbs, you denied it. It cost me $550. I was told that it was not covered because it was not normal wear and tear, my house is over 20 years old and not a lot has been replaced. So in my opinion most everything that needed to be repaired in this house is normal wear and tear over the 20 years.

Jamel ** is a valued asset to your organization. He handled my inquiry resulting in my signing up for your service. Jamel is personable, professional, my kind of salesman - feel just a little pressure, knows his product. I trust that when I call for service, your customer service rep and the repair person will be of the same quality and character as Jamel

They are fantastic! I was out of town during repairs. They helped with with options, choosing new bathroom faucet from 1600 miles away. Jennifer and the whole crew made it so easy for me. I highly recommend FW Maintenance. THE BEST!

Wolf's service people did an excellent job with the repair on the glass cook top. The claim was processed the same day and the service was completed with a very short time turn around time for parts. Would highly recommend Home Choice.

Noticed on Sunday night we needed heat, did not come on. Called CHW Monday am and they contacted us that someone would come Tuesday between 3 and 8. We are used to getting service within a few hours when it comes to HVAC. Spenc’s (Timothy Spencer) arrives at 2:15pm, at our home 10 minutes and says it is repaired. As the evening drew near, tried to put the heat on, no heat. Tried called him, he gave us his card with his cell, he got annoyed and said he will try to fit us in The next day. We tried calling CHW and their recording said they were closed and we should go To the website. We can’t believe that CHW does not have 24/7 phone and emergency service.

The plumber Simrel Plumbing was great! The technician called ahead and arrived on time, immediately identified the problem with my garbage disposal and replaced the unit, and was done very quickly. The technician was very professional and courteous. I would definitely recommend the technician and the company, and use them again!

The tech sent American Home did a good job. Diagnosed the issue and gave us peace of mind. I want to use him again. Friendly and fast. A little confusion getting him here. Once at our house did great! I wish the warranty company would have sent him sooner.

The technician with ATC was very professional and detailed. Upon arrival, he had on a mask, which I really appreciated, especially during these times. He announced who he was, the comp he's with, and the purpose of being here. Each time he performed a task, he informed me of what he was doing and was able to explain in detail when I had questions.

He called at 2p to let me know he was on his way and didn't arrive until 4:30p. However, when he arrived he was knowledgeable and helpful. He was able to temporarily get microwave to come on. Because of his efforts I can use it until the parts arrive.

I am very satisfied with the Choice Home Warranty service from the initial placement of my claim to the technician service. A/C tech was knowledgeable, helpful and courteous. I will definitely recommend CHW and the A/C tech to family and friends.

Dryer issue solved on time. Customer service was excellent. I am so happy for the service provided by Choice Home. I expect the same service Choice Home need to continue for my calls. I didn’t get reply for the water leaks in the same property.

Our electricity went out in front room, but it was not a fuse. We called Choice and scheduled Knight Electric for the following Thursday. They had an opening come up earlier. They called me and we rescheduled to coming day earlier!. When he arrived, he quickly diagnosed the issue, repaired it and was on his way. Personable and Professional.

Within 24 hours approval was given for the repair work to be done. They selected a fantastic company for the repair and as promised it only cost me my deductible. One month prior my water heater went out. It cost me over $2600 to repair it. I can't afford not to have insurance. A friend referred me to Choice Home Warranty. Thank you Choice Home Warranty!

The technician called early to let me know when to expect him and came on time. Determined the issues (based on the ticket and my comments) and found the best solution. Patient, considerate and thorough. The best solution would be to replace the 22 year old appliance due to the costs of parts and labor. Cleaned up the area and checkout was easy. Would recommend the company again based on my experience.

He was on time, adhered to Covid prevention measures and was friendly. Highly recommended! My wife really liked that he was professional and on time. Regarding Choice Warranty, I’m glad that the part was able to be installed instead of getting cash for a new washer. The amount of cash wouldn’t have been enough to buy a nice washer.

Two experiences stand out: Our Washing machine blew a board. Your company paid a pittance to get it repaired. This week it was our Air Conditioner. You swelled up an excuse with an incorrect assumption and refused to fix it because you said it was our fault. You determined that something happened that the technician did not report. Is this lying to the customer (me)??

This was last February. My sales agent was named Miles **, and he proposed that should I purchase several years at the same time he would discount the rate to 500 or something approximately close. I agreed. I recall speaking to a woman and giving her my credit card, being advised that the policy would go into effect in 40 days, and that was it. Today I called because my lower level ac is not working. They refused to even honor the claim because my April 19th payment had not cleared the bank. I never made any April payment, nor had I authorized anyone from Choice to take money from me!

I was very pleased to get a veteran discount. Seth ** was great help to me. He explained everything in a simple manner and gave me the best deal possible. I received everything that I wanted; thanks to Seth **. I will let fellow veterans know about the deal I got. Al

I submitted my claim and was told a technician will be out within 24 hours. A technican came the next day and fixed the drain within the hour after get an approval from Choice within fifteen minutes. The technician left his card and provided a receipt in case I needed anything else.

I usually don’t write reviews but this is just to mention Scott and Doug (spell?) who are great assets for the company!! I was sure I wasn’t going to renew the contract but These made me feel very comfortable renewing my contract for the next 5 years.

I had M&N Heating and Cooling fix my furnace. He was very polite and he called before he came to let me know the exact time he would be here, replaced the part and he knew exactly what was wrong with my furnace. I would recommend him to everyone.

I recommend Choice. They have taken good care of my problems and so prompt. They are my pick for home warranty. Keep up the good work choice. Had my realtor give me a year sign up as well for a gift of thank you.

I am pleased with the outcome of each technician’s visit. Both problems were solved in very little time. Although it took a little longer than usual for the second appointment, all worked out well. I would happily recommend Choice Warranty to a friend.

CHW has been the best choice since I purchased my house. They have been professional, on time and has helped me when I had issues with my ac and electric supply problem. Both times the professional came over, explained what is going on and did his best to fix it ASAP. I would always recommend CHW.

Recent contact was very good and the representative was excellent and courteous and patient with me. After lengthy discussion I decided on the three year deal which provided the best coverage for the price. I am pleased that I once again will have coverage on my appliances if necessary.

Answer the phone and listen. Stop reading scripts and listen. I still need my refund of out of pocket expenses. Telling me it was reasonable to expect a two week wait time for a broken refrigerator is unacceptable. It is so hard to get someone on the phone.

I have never been so annoyed! Automated help systems should be banned for any customer service! Do you like automated systems? I am guessing NO. Treat customers the way you want to be treated. Don't push renewal products when I call for a repair. Maybe with a follow-up call if I am satisfied. Customers are annoyed by needing repairs and don't want to be bothered w unnecessary sales pitches.

My initial assigned plumber was very unreliable. They did not keep two appointments in one week. Even though, they rescheduled the appointment a third time, I refused to work with them. By contrast, the second plumber was professional, personable and polite. He Identified the problem immediately, and replaced the faulty part quickly. I will request this vendor whenever I have a plumbing problem in the future.

The salesperson was a bit of a slammer, but he made a good offer so, I purchased the home warranty. The next day I got a call and there was no extension. I called the original salesperson for help. He said, "I’ll call you in 5 minutes" and hung up rudely. An hour later I called to cancel. Alissa saved the day. Hope the rest of the road won’t be as bumpy. I don’t appreciate disservice. That’s why I left the last company.

Leo was my salesperson. Person spoke to me very well. Explained me nicely. Gave us good discounts. We were able take a plan for 42 months at a great price. I’d recommend to my friends. He also offered us added coverages to my plan.

Kyle was attentive (a good listener!!!) and answered all questions clearly. Refreshing to have a professional conversation!! Made my purchase selection easier. Purchased coverage for my primary residence and a rental property. Will pass on this positive experience to friends with rental properties.

The receptionist was very experienced, kind and patient with me. Do you listen to my complaints? I sent it. Technician right out and got the job done. I really enjoyed talking to them to her. I would strongly recommend my friends Choice Home Warranty.

Purchased warranty online, but did not get copy, so I called and someone named MIKE answered. ALL this person tried to do is sell me more and more, when he finally gave up, he did not want to help me, sooo I still don't have a policy. Is it possible to email me the policy, or what do I have to do to get it???

Our service technician—CROSSROADS SUPPLY did the job to our extreme satisfaction. He was professional and did everything the way he was supposed to. His promptness was also appreciated. I would highly recommend him to anyone. I hope that if I need future service you will assign him to my claim.

I called to report an electrical problem causing power outages. I described the problem, you accepted the order, sent a technician to fix the problem, I paid $75.00 and you then refused to allow the technician to fix the problem. I think that was terribly wrong. You also promised someone would call to discuss the situation with me and no one ever called.

Choice Home Warranty is the best deal on the market offering you the best coverage at the best price. I am totally satisfied with their price. Coverage and best and quick service. I highly recommend them. You can not go wrong and you will not get a better price.

Called in error- machine worked while repairman was here. I have not tried it since the repairman left. I don’t like that everything is on the computer only. I had nothing on paper that showed my membership in this company.. My husband still gets phone calls trying to get him to join Choice.

This has been the best service I received from this program ever. The tech was very good and didn't have to put me on a list to wait a week for part. That company is great with the call and time of showing at appointment.

My first time having a claim with Choice warranty and the company denied my claim due to "known or unknown pre-existing" problems. How would I know if anything was pre-existing if the appliance was working fine till that day I filed the claim. I left American Home Shield for Choice and now I'm regretting my choice.

Justin, changed his schedule to fit me in. He discovered the problem in no time. He later came back to take photo and he now has the approval and will make repair next week. I want to speak to someone about the additional charges that have occurred. Can't get anyone on phone.

Drew was very informative. He answered all my questions. He was also polite. I just signed up with your company and have no experience with your service but if it is like Drew's presentation I will be very satisfied. I will certainly recommend your company.

The dishwasher was experiencing a leak and I had not used it for about 3 months. Then I remembered I had the warranty program so I called them on either a Thursday or Friday. A couple of men came to the house the following Monday and in about 30 minutes or so the problems was resolved and fixed! I have used this service before and have been satisfied. The quickness as to the response was excellent.

RE: Dryer was making a loud noise when spinning. Tink's Appliance Repairs LLC was timely, professional and quick. So glad I called because my dryer is working well, now. Truly thought I was going to have a purchase a new one. I am so grateful for Choice Warranty.

The agent that I spoke with was very pleasant and appeared to be knowledgeable. I have not received the service as of this date, so after the service is met then I will probably have more to write about.

The process of placing a claim is okay. However, The timing for the technicians is in need of being more punctual. The fees for service calls is WAY TOO HIGH at $65. Also I pay a monthly fee in excess of $60. That's $720 a year and we have been for years. Additionally we have to pay something on each product replacement. Overall not TOO HAPPY with CHW.

The technician made and kept the 1st appointment to diagnose the problem. The ice maker needed to be replaced. It took over a week for the technician to return to replace the ice maker even though the authorization to replace the part was granted within a day or two of the service call.

A/C evaporator is not covered due to rust or corrosion. The system is 12 years old. Of course there will be some rust. Then I was informed while canceling my policy that Choice now offer an upgraded policy which does cover rust. That upgrade was offered to me for five dollars more. I was told this upgrade came out November of 2020, but I was never made aware. Being that this is an option on policies now, I would think there would have been a better solution to my problem than just straight up denying the claim.

Placed a service call and then l no longer needed service. Both times the representatives were very proficient in assisting me. I appreciated their support in this matter. The second call back was crucial because the contractor business line was down and l needed to cancel so l will not be charged for the service call.

My heating and air conditioning service stated to call my home warranty regarding the unit and that I needed Freon. They also stated that I may need a part. Compressor capacitor. When the home warranty man came he stated I didn't need the part. I was somewhat confused and didn't know who was telling me the truth. I guess time will tell when I will need to call back. Thank you.

I was happy with the service provided by Tyler. He was friendly and professional. I had to get space heaters in order to sleep through the night, since he could not fix the problem the same day, but he came out the next day as promised, and fixed it.

Your responded was fast and accurate. Did not took long before both of my appointments were scheduled. The technicians came before the time and went straight to business. It didn’t take long when they explained me what was wrong with the equipment and what caused it. I am happy with the overall.

We had a very good experience enrolling in the Choice Home Warranty program. Your representative was knowledgeable and extremely polite. And your rates were also completely competitive in comparison to other services out there. We now hope that all of the excellent promises given to us about your service to us, should we have reason to call upon you for repairs to our home, will happen.

I called this morning about a couple minor appliance repairs I have been putting off this winter; got one appointment scheduled quickly for just a few days away. The service person I talked with on the phone was kind and efficient.

Thus far, I have had all positive experiences with Choice Home Warranty. Even when I encountered a bad experience with a contractor, years ago, they addressed, investigated, corrected and removed the problem (contractor). I have and will continue to recommend them to others. This warranty is a great comfort to have and can save lots in home repairs, when you encounter mishaps with appliances. They work really fast in connecting you with a service contractor. If the wait does not fit your speed, they allow you to seek your contractor and give you guidelines for reimbursement.

Choice Home Warranty responded really fast with my claim. The serviceman who came to fix the microwave was very friendly, personable and good at his job. He recommended that the microwave be replaced and they will send me a Lowe's gift card. Not for the full amount to replace it but a just amount.