Choice Home Warranty Reviews

I just signed up with them so I've not used them yet. I was referred to them by a friend that has this company as her home warranty company. She said that Choice home warranty was a good company to have.

It seems pretty good everything in the beginning. Cause all the companies want to get the business. But it depends that later how would you treat your customers and how prompt you guys are.?. All depend your services. So let's hope for the best.

I don’t think it is fair to deny my claim because this is the first sign of a problem with my hot water heater. I think your warranty program is a flawed and fraud plan and is only good until the first claim.

I was very surprised at the quick response from Choice Home Warranty. I called them Friday, April 30th that my garbage disposal was leaking. They had a technician (S C Jetting) at my home who replaced the garbage disposal on Sunday morning May 2nd. Mr. ** was very professional and quick on replacing the unit.

I reviewed multiple companies and found CHW to have the best coverage, lowest price, and a lower deductible than my current plan. My old plan refused to cover some issues that cost me more than my deductible to get repaired. I am looking forward to your services.

The person who came was friendly. He called to let me know he was on the way. He checked my air conditioner. Said he would have to come back to fix a leak. As of today no word as to when the next appointment is scheduled.

I had a local handy man come to fix leaks in our faucet. He did not turn a valve on to let water into the dishwasher and this was the problem only. Max was here 10 minutes. I paid him 65.00. Thanks for your quick response.

Response time was excellent. I called in the claim @7:45pm and the repair was scheduled for the next day between 11:00 and 3:00. When I contacted the repair company, they were able to give me a more realistic arrival time. Repair person was timely and completed the repair timely. Very please with entire process.

Super job and the tech was outstanding. He was on time for the appointment. I would recommend your company to other customers who are looking for this type of repairs. Your service was outstanding and that is why I left the other company doing my home warranty work.

I have not had the opportunity to use the plan yet. When I do, I will give you feedback!!! I cannot express an opinion until I have had the opportunity to put the new contract to use. In the past too many companies have NOT lived up to the contract agreement. I want to see what CHW can do.

Contacted CHW, they submitted a work order. I was contacted by repairman within 36 hours. Furnace was inspected and repaired. I would highly recommend having a home warranty and Choice Home Warranty was timely and efficient. Pleasant and easy to fill out work order, if unable to speak with.

The first company CHW choose never showed up even after two chances. The second company was great, however CHW won’t cover the repairs. CHW failed me for the last time. I will be canceling my contract with Choice Home Warranty since they don’t cover basic problems and offer little to nothing in recompense.

The vendor contacted me after the appointment was set for Saturday. Instead, they were able to send someone the same day I submitted the claim. He was courteous, efficient and provided excellent service. I was very thankful that I had the warranty.

The company sent out a very professional individual to check out my air condition unit. Though was problem was due to a storm, I understand that my problem is not one that is covered under my contract. I still feel that Choice Home Warranty did the best they could due to help with my problem. I would recommend them to my friends.

Customer support is terrible. After the sales team No one's primary language is English, they outsource all calls to what appears to be India. They will find any reason to dispute your claim even though you have proof it wasn't a pre-existing/ personal fault. They won't let you talk to next level after they give you some dumb excuse. They only have paid out for 1 claim of 5 in the last 2+ years. If I weren't moving this year I would definitely look for another company.

He quickly found the air-conditioning problem of a wire that was disconnected on the control board and corrected it. It was wonderful to work with him. When I planned to go into the attic to show him where this air conditioning unit was-he said, "That is not necessary because I'll find it." Really appreciated his work!

We were disappointed with no repair on the washing machine. Also for the last request for repair on dishwasher. The amount you give us will not buy a new appliance for washing machine or dishwasher. We only request you repair as your big predominate caption says. So disappointed.

Dryer problem still exists. First dryer door won’t stay closed due to wear and tear which is not covered based on review. The second problem which should be covered dryer not heating properly and cloths are not drying completely after hour to hour twenty minutes.

The technician was extremely nice and polite, clean, wore a mask, and was very quick and efficient. It was a good experience. He did not have the part, so he went directly to the store to get it and didn’t make us wait until the next day. He made sure everything was put back together and working properly before he left.

Very dissatisfied with appointment time on a weekend, I paid 65 dollars for what the AC Company you all sent, he wasn't able to contact Choice Warranty for permission to install new thermostat cause it was a Saturday, also I don't think he would of made appointment if I hadn't called him to find out if he was going to make appointment.

You sent a technician to my house for a leaking water heater. I had to pay $60.00 for that. Then when I called you back to get the approval for a replacement I was told you don’t cover water heaters. If that’s true then why did you send someone over and charge me for something you don’t even cover?

The Legency Service came April 21-2021 and open the drain and last for one washing and plug up again. I have a 30 day warranty. I have call their office and left name and telephone several time with no response. I need to get get this drain open.

You have always been a super company. We have always been satisfied with you and the companies that have taken care of our problem. I tell all my friends to call you. I like the way that you work with the companies.

The company after the second attempt to fix the problem, ruled that it was a preexisting issue. I don't agree. This is after they replace a different part that didn't fix the cooling issue. The frig was working at the time of the purchase of the contract.

When I called to place a claim, the agent could not find my policy. She tried using my name and my address. I found that to be frustrating. I, in turn, called my Area rep, Christy **, and she was able to take care of it immediately!

I did not want to enroll in your plan to begin with, I feel as though or I know I was talked into it. I expressed my concerns because of a previous plan I had enrolled in with another protection plan with another company. I was assured Choice was not like this. I even ask about the coverage on older appliances, etc: Now you want to tell me the issue with my hot water heater/hot water was preexisting when it was not. I have never had a problem with this before..

Very courteous and informative about my problem. And ordered the parts for my air conditioner Right away. I hope it will be done before It gets too hot. I hope the next technician will be as courteous as the last.

Repair is in-process awaiting parts. So far a technician came for an assessment in the 24 hours following my claim. The technician was very professional and courteous answering all my questions. Now need to see how much time will take for the required parts and fix.

Choice said they would replace my refrigerator and only offered a pittance to replace it. I expected twice as much at least. Not the full replacement value of course, but at least a more reasonable amount.

Best thing you can do is to get rid of the automated system, it doesn't help you with the problems that you are having, and makes it harder to talk to someone you can help, then the person was very hard to talk to.

I logged a repair ticket and within 3 hours there was a contractor response. The contractor was delayed (a previous job held him up), he contacted us immediately and we rescheduled. When the contractor arrived, he promptly addressed the issue. Professional, to the point, and job well done.

The tech you sent was great, on time and honest. The claim was handled fast. The service reps were wonderful and helpful with all of my concerns and the direct contact person explained everything. I would recommend this company to family and friends. I am now waiting on a check from the company at which point I will get another dishwasher.

I checked the box for monthly billing. Instead I get a 600.00 charge on my credit card. I call them and there is no one available for customer service issues. Really disappointed in the snatch and grab. NO ONE available to fix this? I dread the thought of ever needing a claim resolved.

Waiting to hear status of replacement as repairman said the condenser wasn't working and he was unable to get a serial number for freezer. Repairman was prompt, called to let me know he was on his way. Arrived within 15 after the appointment time.

The tech was great but hard to get it. Strong follow up is needed to get the tech but at the end the tech was very professional and very satisfied with the work done. Happy with the problem resolved but Choice Home Warranty. I will recommend home insurance to everyone.

Thank you Choice, For sending out an excellent plumber to service our home in time of need. He was very professional, very knowledgeable. He excessed the job and he executed the job We highly recommend him and would love to use the service again.

Covers more than other warranties and punctual with sending technicians out. I don't care for the automated but just keep saying operator and you will be transferred to a human. Most of the operators know where to direct you or can find the answers.

Pro Services was wonderful! They called and asked if I was open to an earlier appointment on the same day which I was and they showed up not only on time but fixed my furnace, I couldn't be happier! They were very professional courteous and fast! Very happy with my warranty claim.

The initial request for service was approved pretty quickly. The service person arrived a few days later. He was very pleasant and professional. I thought he would be prepared to fix the running toilet. Instead I was informed he had to provide Choice Warranty pictures of the repairs needed and wait for approval. This approval process took several days. I would have thought a basic repair like the one needed would have been completed on the first visit. I am sure the plumber will do a fine job when he returns.

Derek did an OUTSTANDING job repairing my microwave oven!!!! Derek was very nice, courteous and professional. I am a HAPPY customer!!! Derek explained what went wrong with my microwave oven when I asked him--it was the capacitor. I would highly recommend Derek and his work to anyone else.

Santana was excellent and had great customer service! We would recommend him to anyone. He got our AC cooling working again. His office gave us a heads up call and they came out the very next day. He also gave a call to let us know he was on his way.

The warranty service is good. I have recommended this service to family members. The copay is fair and the cost is good for the periods offered. They allow you to customize the plan to add extra items like a garage fridge.

The technician called right away to tell me they would be out within a two hour frame and was actually at my door within the hour! He was very professional, informative and friendly. He even changed hoses for me to make sure everything was working right. He certainly went above and beyond the "call of duty" when he offered to knock out a couple of tiny wasp nests on my car! After being in a panic over the problem, Choice set my mind at ease.

Well to start, nothing has been accomplished on the car as of yet. I did get notice that my request has been received and feelers for professionals has been submitted for action. I feel this was only one day since I requested the warranty work and the next I was acknowledged and was informed the process has started. Five stars ✨ for professional quickness. Thanks.

With a $60 service charge and only $246 pay out toward a new dishwasher. I have $186 toward a replacement dishwasher! Portable Dishwasher's average $600 to $900! Thank you for your generosity! I'm very disappointed and I am going to start looking for a better insurance company!

My recent claim was denied, so I called and discussed with agent. They agreed that it shouldn’t have been denied. They sent it to a case manager to review. They stated they would contact me in 2 hrs. 16 hours later I called back since no one has contacted me by phone or email. The agent I talked to stated the claim was with a case manager and should have been contacted. This agent sent an email to the case manager and gave me the case manager's extension which was invalid when I called. I am overall not happy with the experience as of now. I am attempting to call again to get the correct phone number.

Service tech was prompt and professional making decisions that were right and timely for our needs. He installed a great new disposal and was out of there before long. He went straight to the job and performed above and beyond

Very easy to report the outage online, an appointment was made by the contractor within 24 hours. I will wait until the contractor has made the correct repair and the air conditioner is up and running. I can't state much more until the unit is repaired.

Our water heater is going out and you do no want to replace it. You take my money every month but when I have a problem you cannot fix it. I will not recommend this company to anyone. I need my water heater replaced. As of today I have not heard from a case manager.

Technician was scheduled to arrive between 11:00 and 3:00 and arrived very close to the beginning of the time span given, wore his mask and did his job with no problems. I would use this technician again and would and recommend him to friends.

I had a great experience for my first time requesting a claim. Issue was with a technician very quickly and received a call quickly and service tech came on time and resolved the issue. Thank you for the quick response time.

E & E Elite is the most knowledgeable garage door opener contractor I have met in my 18 years of real estate. He solved my problem in minutes but stayed around to give me tips on general maintenance and how to improve my system. I am glad to have a solid contractor like E & E Elite in the Choice network. It certainly makes me more confident in referring Choice Home Warranty to my Buyers and Sellers.

Knew I’d be home alone for a bit, so looked at getting a warranty for peace of mind. I had a good experience with another company, but they didn’t offer a “total home” option. When I was looking to purchase Choice was easy to get a hold of, and assured me that they had excellent coverage even though I explained that some systems were not new-specifically, the heat pump was about 10 years old. Wouldn’t you know it, it stopped working on the hottest day this spring. Nice company came out, took a look. Choice says system is rusted, is not covering ANYTHING. it worked when I bought the policy, I bought a year in advance. Now it stopped working. But not their problem. Of course it’s rusty, it’s been outside 20 years. Do they know rust caused the problem? Could it be recharged? Is anything covered— don’t know because you can’t get a claims person on the phone, only the sales staff is phone available. Go figure... do NOT recommend!

Thoroughly disgusted with Choice past customer service. I had a claim for garbage disposal. The plumber was FANTASTIC!!! However, once the disposal was put in I lost power in 3 outlets of my kitchen. I called to open a new claim for an electrician. I also spoke to Amoi (not sure if she was a supervisor or if she transferred me to one) and was assured that the (after she doublechecked) that Choice would WAIVE my $45 copay. These outlets were fine previously. When the electrician arrived he said it was not waived. I called Choice and was finally told that it would NOT be waived. I'm a senior on limited income and believe I should not be paid for something that happened during the disposal installation. I had nothing to do with the power problem!!! After this and previous other problems with customer service I will NEVER refer Choice to anyone.!

You gave us a minimal amount to try and purchase another one for "$191.00"! Plus you won't even install it! We cancelled AHS (American homeshield) because we thought you were better, plus we bought the extended warranty! Not good! Please call me to discuss this matter. I am not happy with my first experience of service.

Claim Specialist sent the wrong Technician which was Sears for the problem. I explained that I needed a Plumber. I had to pay a $65.00 deductible. Which I shouldn't have to be responsible for. I'm on a fix income.

I'm very disappointed the warranty doesn't cover freon AC leaks so what exactly does it cover.? I was appreciative they got someone out here so fast due to heat issues. That's very usually for your company per my experiences in the past. I will not renew my contract when it expires.

The technician was great and knowledgeable. However it has taken over a month to get someone to my home to check the microwave out to see if it was repairable. Now I have to wait up to 30 days to get another microwave due to it being unrepairable.

Hope this guy can fix the freezer, look like he know what he’s talking about. We will see after he complete the job. Glad that Choice home warranty responded. It pretty fast this time. I will continue let people know about Choice Home Warranty.

It smelled like the heater was on when the AC kicked on and it took longer for it to cool off but yet the technician checked out the AC and said everything was fine. Still smells like the heater and is less cool when AC kicks on.

Tech was helpful and knowledgeable Awesome experience. Job was done quickly and with no issues told us the problem and fixed it. Suggested we do a deep cleaning of the unit in the near future. Awesome Awesome Awesome. Happy with the service.

The repairman who arrived was very professional. He dismantled the oven, located the problem and ordered the part quickly. He informed us we would get the part delivered in our home and rescheduled a return visit. All under an hour.

Service declined due to corrasion on coil in attic,, what ac coil in the attic with all the condensation doesn't have corrasion? Excuse to decline repairs,,, we paid $2,100.00 for this type coverage,,, NOT any more,,, total rip off people!!!

When it came to my General Electric stove they didn’t want to pay to fix it but they would rather buy it out but didn’t want to give nowhere near the amount to purchase a new one. So be counce of what type of warranty you purchase.

Great technician. Now if the people at v Choice could get their act together we would have a winning team. He completed the repairs quickly and effectively. I cannot say equally glowing words for the staff at CHW. They obviously need more training. They are rude, uninspired, and locked into dysfunction.

The technician called to let me know that he would call me 15 minutes before he would arrive, he did. He showed up on time. He completed the job and cleaned up after himself. The appliances are working well now.

Very polite and professional technician. He worked fast and efficiently. He did an excellent job and I would not hesitate to use/recommend him again. He explained each step that he was doing. Thank you.

I was called about purchasing a Home Warranty from Choice today and was tricked into agreeing to a one year payment by the sales rep named Andre. If this man asks for your credit card or debit card information be very careful as he will trick you into a one year payment of $495.00 before you realize it. I asked to cancel and was told that it would take 15 to 30 days before a full refund could be credited. I was then turned over to a manager and he spoke to me for over 2 hours and still could not issue an immediate refund. This is not a way to conduct business. Think before agreeing to any payment with this company.

I got scheduled for a repair right away but I’m waiting for the repair bands to come and Wednesday prepared my refrigerator. I will give a better rating on the job that they did after the job is done. Thank you.

The technician arrived on time. Understood the plumbing problem. Completed the repair satisfactorily and left. Was very courteous and professional during the repair work. Job well done. He had the toilet seal with him, brought it in and was able to fix it, test it, and after successful testing, he explained what was done and left.

This one star review has nothing to do with the gentleman who came to my home per the service call, my issue in this matter is with Choice. The representative they had speaking to my service tech was rude and actually hung up on my service tech as he was attempting to ask a follow up question. Choice has currently denied replacement of my glass cooktop that cracked during cleaning. While I disagree with their decision and am currently appealing it, this one star review is a culmination of the poor representation over the phone to the service tech and the long wait it will take to argue my case is what has earned this a one star review.

The technician that came to repair was great. He was right on time, very knowledgeable and courteous. He also explained all about the repair he was about to do and showed me the part that he replaced. I was very impressed. As this was my first service call. I would gladly recommend Champion Appliance and Choice Warranty.

Technicians were very professional and knowledgeable. The company appears not to respect the recommendations of its vendors. Customer service department was uninformative and unprofessional!. Most services needed are not covered in the contract and therefore only benefit the company and not the customer.

Customer service from the technician but unhappy and dissatisfied with Choice Home Warranty. I will not be recommending anyone to Choice Home Warranty. I feel like the warranty companies are accepting your payments but will not pay for any claims in my experience. This is the third home warranty company that I had in 10 yrs and not one company has paid for a claim. 10 years of payments but no help from the company.

I submitted for a claim for my garage door spring, unfortunately this is not covered under the garage coverage. What is covered is the actual garage door opener component. All, is still great with CW. The claims specialist was professional and friendly.

I like the service company. They made adjustment to their schedule and got a tech out a day sooner to fix the problem. The tech was on time and was able to diagnose the issue almost immediately. He repairs the machine and it works well.

I called Choice Home Warranty today around 11AM. I talked to a representative about my problem. Was notified that a technician would be at my house between 1PM and 5PM. Got an email at 2:30 that he was on his way. Fixed my problem and was gone by 4:00. Amazing service plus I saved over $200 by having Choice Home Warranty. Very satisfied.

I already recommend my daughter Davon ** who leaves in Baltimore. Does Choice have services in Dallas Texas? I also recommend my daughter in law who lives in Baltimore as well. Her name is Esther **. My experience was ok.

The repairman was courteous and quick. He kept our appointment time and introduced himself upon arriving. He did a great job. I will refer him to my friends. He is a true professional and I request him for other repairs. Thank you Fred.

Abdul came on time and diagnose the issue very fast and know what to do to address it. He completed the work very fast and he is very good. Had some issues on setup and what is there previous sitting on, but overall he is awesome and I recommend him.

Replaced broken sump pump. The techs masked up, explained exactly what the problem was and went straight to work removing old sump pump and replacing it with a brand new one. WOW, THANK YOU CHW. YOU ARE AWESOME. MY MIND IS AT EASE.

Clean, friendly, professional service. Couldn’t be happier. On time, needed a part, returned quickly and finished up, cleaned up and left with a smile. I would certainly recommend them to anyone needs quick, courteous service. Well done!

It was a very pleasant and unexpected good experience I had with CHW. I was surprised by how fast you contacted me and found a serviceman for my problems. I gave you 5 stars because of that. I will also be glad to give you my experience after my problem is fixed.

I recently had the pleasure to interface with one of your exceptional sales associates, Managers. I was hesitant to engage at that time but needed to determine some pricing information and details of the coverage being offered. I did a small online reach out and really didn't expect to receive any timely response. Today this AM: I arrived at my desk and began my day reading emails, there I found a contact email from MR. DON **. It had been sent either late the previous evening or early this morning. I was pleasantly surprised to see the email and eventually opened it. In the email Don had offered a detailed description of 2 different levels of coverage for my home, very simple. Very customer oriented, Easy to assimilate. I read and reread the info he sent and was compelled to contact him at that moment. I sent a new email reply and within 10 minutes he had returned a new email with more info for me.

Choice agreed to pay the maximum allowed per the contract and the technician did a wonderful job to keep the rest of the overage to a minimum. I would recommend the company to my friends. It is peace of mind to know there is coverage on the home.

This company is top-notch. They are prompt and getting a technician to take care of a problem not to mention the staff is very professional and courteous. I've experience 2 issues that was immediately taken care of. I recommend anyone bears in the market for home warranty this is the company go to.

Alan sold us our home warranty. He was very thorough, easy to understand and made sure we were completely satisfied with the home warranty protection package we chose. I would highly recommend Alan to set you up with your home warranty.

Choice Home Warranty will repair small item things but when it comes to larger items they find a little loophole to not have to repair or replace the item/unit. They are unable to find contractors in areas they service and leave it up to the owners to find and pay for the repairs.

I have had Choice Home Warranty for many years now. I’ve had times that I wasn’t happy with them, but many more times that I was happy with them. They seem to be improving each year. I believe this year will be their best improvement due to some changes they made. Their price and deductible is reasonable. I just renewed today for another 3 years. Overall all, I’m pleased with them!

Choice Home Warranty has always been there for me. Technicians are almost always out within 2 days. Most are very reliable. The price is fair. And I am finally able to plan ahead instead of just dealing with the next emergency.

The technician was excellent, professional and fixed my issue in a short amount of time. I was very pleased with the service and would use Cascade Plumbing services again. Choice Home Warranty has been an excellent means for me to fix any problems I may have in my home. I would recommend to anyone to purchase your services.

Long story short. My AC wasn't cooling properly, the tech they sent was so professional and knowledgeable. The problems I had wasn't covered at first and I was bummed out about it, but they took a second look and determined that a few things were actually covered. It took my bill down by a lot and I'm so appreciative of that!!! And I'm so glad I switched warranty companies when I did.

My call with customer service was knowledgeable and professional. The only discrepancy the long wait for a technician. Overall, I am on the list for service. So far, this is a great company to invest. I have no problems at all.

Tech showed up on time, quickly established the issue and corrected. He also provided valuable info on filters and general things which can extend the life of a unit. Very personable and wasn't in a hurry to collect payment and run. Technicians in the Choice network could learn a few things.

I called Choice Home Warranty on Wednesday to file a claim on my HVAC. The HVAC technician was at my house on Thursday and my problem is fixed within minutes. The technician was quick and responsive. Quick process for filing my claim.

Only drawback is that Choice part replacements are builders grade only. A dealbreaker. If you want the same brand color etc you have to pay the difference in cost. Why have coverage if if you can’t get what you have.

Unwieldy process to negotiate what you need and when. Service technician was fantastic that showed up. Follow up is limited. I really should have listened to the reviews that recommended a class action suit against the company. I buy house. It is inspected before I buy it with no issues in the areas I made claims for. Then things break and nothing is covered. What good is a home warranty if nothing is covered?

The CS Rep was able to sign me up with no problems with a friendly attitude. Hopefully my service will be great. I cannot comment until I file a claim and I will see where it goes from there. But yes, my experience in signing up was very pleasant and no issues. I received my email with all the information that was discussed as well as my policy. Looking forwarded to working with Choice Home Warranty.

They always find excuses Not to cover repairs. When something breaks and you are lucky the cause 'qualified', if they deem the repair expensive, they instead give you cash... but NOT nearly close to what it will cost to replace it! Case in point, I have a current claim where my dishwasher broke. The technicians they sent said the motor needed replacement and it would cost around $413. Choice Home Warranty decided that was too much and they are offering $246 in cash. Installation alone of a new dishwasher costs $189.98 in Best Buy!

Very helpful and polite. Explanation of what will be covered that is not on website was very informative. I really enjoyed talking to this person and I didn't feel pressured to buy. I did not like the prior company AHS that I had because of contacts with people that doesn't speak or understand English. Very hard to communicate with them and could not get proper assistance with my request..

Michael was the best tech that I've ever had visit my home. He was professional and friendly and had my refrigerator fixed quickly. Would recommend him for any refrigerator fixes. He was also on time. And very neat appearance. And was properly masked!!!

Tech was just as surprised as I was to see such a occurrence, inner and outer glass still intact but middle glass shattered, was honest about seeing this for the first time during his years of experience. Was very straightforward and dependable.

The first tech. (Billy) said it was a compressor issue, but could not work on a sealed unit, so we had to defer to someone else who could work on a sealed unit. Professional Appliance repair then tried John Appliance (10 May appt.) then we got a message for county refrigeration. They could show up on 4 May. Since the beginning I had a suggestion of a company that could do the work right away and it was a non issue because they were not in your network. I suggested you should get this company. Finally Choice warranty gave me the option to have Professional Appliance repair do the work outside of the network. Here is where we are. Professional Appliance repair responded same day (29 Apr) diagnosed and we are awaiting final diagnosis and parts.

The technician was efficient and on time. He explained to me what was wrong. I’m disappointed in your Warranty claim service because they are noted supporting what they are selling. Something needs to be repaired and your claim department denies it. Not a good warranty company.

Yesterday Charles came out to the house, and I would just like to say that his personality, kindness, and knowledge of the job was absolutely amazing. He very carefully and patiently explained everything to me. He was very fast and efficient at doing his job. I would Highly Highly Recommend him to anyone who wants a well done and professional grade job taken care of. Thank you very much Rooter Chris!!!

Family Tech came and checked icemaker and found where it was leaking. He fixed the leaking promptly and showed me what he was doing. He repaired the hose that was leaking. He was very nice and polite. Thank you for coming so quick.

This company is on time on everything from scheduling a tech, processing the claim and approving it within 1-2 days. I would recommend this company for your home warranty needs. I also recommend getting the total plan to cover all your household equipment. Thank you.

This is my first experience with a home warranty contract, and we are clearly disappointed. The refrigerator claim took two weeks before you scheduled the repair. The Sears technician was great but only had one of the two necessary parts. Needs approval from you for second but this has taken a week and daily phone calls to get you to release. No idea in when part will arrive or get installed. Your people are nice but your processes are poor. The second claim was for a microwave which moved more quickly and resulted in a decision to replace. The replacement offer falls well short of cost to buy similar new one. The appeal process is one sided. Again the rep was pleasant and well taught but the offer clearly falls short of your advertising about covering the repair & replacement cost. Your fine print covers your debate but has left left very soured on your warranty. Your next customer depends on the contentment of your current customers.

Choice is super fast in helping its customers. Had my problem fixed in unDer 24 hours. My ac quite cooling and this week is going to be in the 90s. I have had 3 claims and Choice has always been fast to send techs asap.

The technician that came out was EXCELLENT!! Willie was very very knowledgeable about my problem and fixed it in a timely manner. He was very respectful and very kind. I would recommend this company and Willie to anyone!! Excellent excellent excellent company!!

The repairman from T & T Plumbing was on time, courteous and knowledgeable. He diagnosed the problem quickly, received authorization to replace the appliance and finished the job quickly. It was a pleasure to work with him and with Choice on the claim.

He walked in and knew immediately what the problem was. He had everything fixed in a very short time. Very polite, very knowledgeable, and didn’t make fun of me over me not knowing the problem. If I had another problem I’d be happy to have the same repairman.

Technician was supposed to be here between 3 pm & 8 pm and never called and didn't show up. Not happy at all. I have been with Choice a number of years and have never had anything like this happen before. Have put in another claim for the same work order.

Great customer service. Technician was efficient and found the problem right away. However, the technician replaced thermostat with a lower quality than original. As soon as I can I will have to replace to match the 2nd. unit. It's hard to program two different units.

The electrician was very knowledgeable and professional and did an outstanding job repairing my issues where others had failed to do so. I’d highly recommend him. He was on time explained the problem in detail and solved it in a timely fashion.

We talk with Micheal ** about getting a warranty for our home, he was very informative about everything... He was not pushy or anything and said for us to call him back when we are ready. Dewey and I was glad that we got him as our sale person.

After the service fee, they offer you replacement price of a similar item (doesn’t have to match). The close matching item would of been $250. They offered me $191.00 (after $65.00) service fee)and I had to pay installation. I'm at a negative, with a warranty plan.

I am very happy with the service I have received and the companies they are contracted with. Everyone has been very professional. They have a very short wait time for a service call plus they follow up with you. I am sorry I did not switch over sooner.

So far we are well pleased with the service we have received from Choice Home Warranty. They have been prompt in scheduling and processing our claims. Because of the service we have received from Choice Home Warranty, we have continued to secure their service.

When speaking with a claim rep I was told I made the claim a little too early so no one came out and looked at our unit and now I'm not too sure if anyone will, being my policy isn't in effect until May 13th. So the lady that helped me was very polite but I forgot about the 30 day effective date so my issue is still unresolved at this time.

The repair required was for plumbing to replace leaking pipes under a sink and the plumber estimated the work and quickly complete the repair. It was quality work done quickly, including the need to get additional parts during the repair.

Salesperson was nice, but kind of pushy. Guess that's his job. Gave me his 'personal' phone number for contact, but when I called it, was told no such number. Really put me off, and I almost cancelled, but then called another number, and my concerns were taken care of.

My hot water heater went out but was under warranty. They helped me secure the parts under warranty at no cost and installed them the next day. Made a problem for me very easy. I really appreciate the extra time and help they gave me.

Choice Home Warranty is very reasonable and help me have relax mind when something broke in house. I have Choice Home Warranty for last 3 years. All my calls answered right time and fixed in timely manner. Also the service engineer they involve to fix is very professional, they fix in single visit most of the time.

I have been using Choice Warranty for over 7 years. Each time they quickly find technicians to solve the problem. Today I called for an AC problem and I got assigned for appointment within 4 hours. I like this highly efficiency. It’s a company I trust.

I filed 2 claims for my clients to repair a dryer and dishwasher and Choice was very gracious to me. I recommend them since their deductible is so affordable and they are kind and efficient to work with. They also go back out at no charge if the problem persists after the technician leaves the first time.

I have used a competitor for my residential service policy for the past 5 plus years. My first claim was last year, when both ovens stopped working. The first service person that they sent was more interested in telling me how my AC thermostat was not good. (Probably the best that anyone can buy.) I would not trust the guy with anything and he basically said the ovens could not be fixed, After a very long discussion, with numerous people, the company sent someone else out. From that point on, it took about two months for the repair. I just purchased this plan, so hopefully it will prove to be better. I was very impressed with their agent.

They did not cover the expense of repair saying it was not regular wear and tear. The cost $2870. I appealed and never heard another word from them. Now I have a refrigerator on the brink. I'm waiting. I haven't gotten a phone call about the refrigerator. Everything was bought at the same time so all is breaking at same time. I will stay with them a little longer. Give them a chance to redeem themselves. I had no trouble when the washer went out.

Jay the technician was very polite and knowledgeable. He did a excellent and thorough job. He went above and beyond my expectations. I would highly recommend him to others. Choice warranty made the process very easy to files a service ticket.

I had service on washer in December last year and I thought repair technician will replace bearing due to the noise during spinning cycle. He however did something else. Noise was better for a month but not completely gone and now it has returned which I am trying to get fixed. A different technician has been assigned and appointment is for May 3, 2021.

Sam ** was extremely helpful and well informed of the products. He was courteous and patient with all my questions. I decided to get a home warranty and your company has excellent ratings as well as knowledgeable employees. Very pleasant experience.

Your representative Danny called from xt.** After I had taken a look at your ratings and info online. He was very explanatory and knowledgeable, answering all my questions and concerns. He did offer other plans with more savings, but I was happy with the monthly. The plan confirmation was emailed quickly and the initial enrollment process was fast and professional!

Filled out a service request for a broken garage door on Monday, and a Tech was dispatched and door was fixed by Wednesday. All we paid was $65 service fee. Fast and easy experience. Never had a home warranty. Would definitely recommend.

I had a bad fill valve for my water closet. I called and got a claim for a plumber. The next day he was here and fixed my problem. Good choice for the plumbing company. He was kind and courteous. I am happy with Choice Home Warranty, and I would recommend your company as a good choice for your service.

Sunday: I entered a claim at 11PM using their online system. I received an acknowledgment email a few minutes later. Monday: I received an appointment email from CHW detailing information about the plumber and the service call. I accepted. Tuesday: A very thorough plumber assessed the problem and discussed the solution with CHW. His solution was approved that same day. When the plumber returned to take measurements, I was delightedly surprised to learn of the decision as it was an expensive solution. Wednesday: The same plumber showed up with new appliances and installed them. I am a happy camper.

My microwave was fixed in less than 10 minutes. I am very happy with the service. I even renewed my contract. I highly recommend Choice Home Warranty. I have peace of mind that if something fails that I have Choice Home Warranty to fix it.

Kurt ** did a great follow through experience on finally signing up my family home warranty. Life gets busy, missed calls, text messages, and emails.... Kurt was polite, knowledgeable and customer friendly, and sincere... Hope he gets rewarded for his extra effort, as times have changed and we do not always experience the personal touch. Appreciate the extra effort, and you did not give up, but followed through. Quite often in life a step by step process is still needed to complete the process / project to completion. ** 5 star.

Definitely would recommend Classic Pools, it is Choice I would never recommend! Very unsatisfactory! Looking for other options, heard good things about Choice, I find none of that to be true! Very discouraged! I’m right now researching others experiences, I’m doing my homework as I believe Choice is a joke!

Tech was very professional and did a great job! I would highly recommend the Tech to Friends and family. He was very knowledgeable and fix the problem right the first time. He arrived early and finished within a reasonable amount of time.

Everything is a hassle with this company. Took over a month to get a cost estimate from 3 different technicians they sent. Then when they finally had the work estimate they low ball me on replacement costs for the dishwasher. $240 towards replacing??? That barely even covers the cost of the cord and hoses that I would need much less a new dishwasher in today's costs.

The technician was great, he explained the problem. AC compressors can go out at any time and leak Freon. Choice warranty then denied it despite me paying for the premium plan. Your salesman said everything in my AC would be covered. I have lived in this house for 2 years with no issues. I would not recommend Choice warranty to my friends. I feel like I was scammed out of my money.

My first encounter with Choice warranty was pretty straightforward, simple and fast. I had an issue with my stove and I decided to call choice warranty. They were quick efficient and nice. The next day I will scheduled to have a technician come out but my stove ended up working fine so I canceled it but I appreciated the promptness and will definitely be using again.

The technician was very knowledgeable and professional. Called to inform me of time of arrival and he was very professional. Would recommend him for future repairs. Also all business informed me of payment options before work was done. Payment was completed and receipt texted to me for easy review. I would recommend this company to my friends and co workers.

The tech was very professional and knowledgeable. He took the initiative to inform me of my system. I already knew that I needed a new system but I was seeking a second opinion. But he explained to more in detail about my AC system and what to look for in a new AC system. It's never too late to learn something new.

It took 4 months from first diagnosis to believe the dishwasher needed replaced. Technicians were great but I will not be renewing. The warranty was not implemented in the manner presented at purchase. I have no other words to explain experience.

Good service and fast response. This company respond to my request very quickly and they’re very professional. They are very good at tracking down technicians to get to your location as soon as possible. When something is broken they try to give you the money to replace or fix the broken items.

Agent was very helpful, professional and saved me money. Recommended a better plan for my needs. Explained everything very well and was very nice. Will be recommending to my family and friends. Great customer service and company overall is great and excellent service. Thank you.

From the time in the morning to report my 1st claim up to the next day technician visit, until the following day for the final decision which was a replacement for my unit, I can simply say it was ‘superb customer service.’ I’m highly recommending CHW!

Listen to the first time I've actually needed repair and Chili's had someone ready to come out that very day. Now we've had to order a part and the company has stayed in touch with me to let me know when the job can be complete. The service is excellent. The people are very attentive and punctual, impatient and kind. All is well. For sure I would definitely recommend this company to anyone.

Up to this point I have had an overwhelming negative response regarding my furnace needs under my Home Warranty. I had to find my own service rep for the jobs. I was pleasantly surprised when Choice was able to find an appliance technician who did an outstanding job!! I will request this person for all future appliance needs!

The plumber (John) was very well prepared to solve the problem. I would highly recommend him. He was prompt and cleaned -up. John also explained why this occurred. Other than the flood, it was nice to meet John.

Choice Home Warranty denied my claim on my refrigerator, stating that since there was a class action lawsuit against the manufacturer. They would not honor our contract to repair my refrigerator. Nowhere in my contract with choice home warranty does it state they can deny my claim because of this.

Didn't wait long at all. He got all my info and description of problem. Set up work order for a follow up from a tech. Made sure all the info was correct. Gave a score of 4. If the rest of the team is this good, I will gladly change it to a 5 star.

Yes I was sick and tired of paying out for home appliance coverage When I was continually had to dig deep into my pocket For funds. A retired person living on a budget it can be challenging. Leo locked me into a 3 year agreement and promises me my rates were grandfathered in. I was sold all the coverage I need plus a lower house call payout. WOW! ON TOP OF THAT THE LARGE SUM PAYOUT UP FRONT WAS BROKEN DOWN FOR ME TO 3 EASY PAYMENTS. I AM HAPPY!!!!

My appointment was set for the next day. The appointment was from 11 to 3. He called at 10 till 11 and a ride shortly thereafter. He was knowledgeable and had the issue fixed within 30 to 45 minutes. The entire process with Choice Home Warranty and the AC service was quick and easy and I appreciate it.

This is a great service to have, Choice responds quickly and cover everything they say they are. I have had two claims with them and it was great both times. They fixed the problem with my AC the first time and are currently working on replacing my AC unit inside and out. I will be a customer for life!!

Have no knowledge of fixing appliance in the house. Home warranty takes care of that for me. Very pleased with the services they provide. The employed help are willing to answer any questions of concern you have. They connect with you in 24 hours or less to set up your appt. I have the total plan which covers all my household needs.

Did great job at a fair price. After fixing initial problem made some minor adjustments to make garage door work more smoothly. Was very good at explaining everything he was doing and even though it took longer to make these adjustments he still only charged what he gave us the quote for.

Technician came out very professional and friendly.. He has to order a part and will let me know when he will finish.. Very pleased with the service so far.. Thank you.. I can only recommend Choice Warranty to customers.. It is the touch panel on my GE dishwasher

Washer quit spinning so I turned in a claim. The tech came out 2 weeks later and checked it out and said the tub was rusted... He took pics and turned it back over to the claim area and they emailed me that the claim was denied... I am not very happy with Choice Home Warranty.

I was advised to contact the case manager regarding my claim. I've left several messages for Ms. ** and sent emails and cannot get a response or a phone call back. I'm very disappointed about how I'm being treated and my refrigerator is leaking.

Bad. Bad. Bad. A broken fan is a covered repair for an HVAC system unless you are insured by Choice Home Warranty. The technician advised us that these repairs were common and were covered by the warranty. But CHW refuses to pay for the repair. The technician has no reason to lie. CHW will not do repairs to keep money. A lot like medical insurance that refuse to pay for legitimate procedures of care.

My refrigerator was producing no water or ice at all. Onsite repair came the very next day and called, when they were on their way. They readjusted some controls, I think, and fixed it without a big deal. As far as I know, they did not require any parts or equipment.

Started a new policy and was very pleased with the price and was explained in detail on the coverage of policy. I can not remember the representative who helped me but he was awesome, went above and beyond to assist me, offered other plans but unfortunate I was not able to take advantage of the offer. Maybe next time.

I am very satisfied with the responsive and corrective actions of the technician from Rooter Chris Plumbing & Drain Service. My issues were taken care of in less than an hour after the technician began working. He was courteous and respectful of my home. Great job by the technician and the company represented.

After having been told by Choice, I would have to wait 5 days for a plumber, Mr. ** called 3 days before he had been scheduled to do the repair. He was professional, pleasant and very punctual. He diagnosed problem and made necessary repairs after he received authorization. Everything appears to be working well. Very thankful.

Always a struggle to get service. NEVER get a replacement of equal value/quality. Most vendors do not want to do business with them because they nickel and dime every job. Worst home warranty I’ve ever purchased! I recommend you stay clear of this company!

Choice Home Warranty (CHW) responded rather quickly to my service request. They kept me informed of the situation. This was my first claim submitted - so we'll see how it pans out because the repairman/ technician has to finish the job after he receives the necessary parts.

My washer burned and literally had dark smoke coming out of it, glad it didn’t caught fire. That was Friday night, I entered online request Saturday morning and got an appointment for Tuesday and by the end of the day I got a promised Lowe’s gift card to replace my washer. Not the right amount I would wish but it’s helpful enough to replace my old washer.

The dishwasher is a black Stainless Steel top of the line Kitchen Aid and CANNOT be replaced for the lowball offer of $296. I have had Choice warranty for many years and the main reason I have Choice is the area manager.....Christy **. I am a real-estate broker and order many warranties solely because of Christy. This replacement offer is insulting and I would be embarrassed if one of my real estate clients received such an offer.

I called for outlet issues in bathrooms and got an appt for technician to come solve the issue the next day, the lady that took care of me on the phone when I called was very efficient and kind. No long waits at all. Thank you.

After three providers and many calls to Choice finally one came out. The first two providers did not show up, did not call to cancel or confirm to reschedule. When speaking with a Choice representative she reprimanded me for opening another claim after the first two were non responsive!!

Great service, friendly technician, job was completed in 15/20 minutes. He was at my home at the time as scheduled. The service call was simple and quick. I was able to ask questions before and after the work was completed.

I had a great experience. The plumbing company communicated well, and contacted me with a more narrow window than was initially given by Choice. They arrived on time and were quickly able to fix my plumbing issue. The plumber even checked my water pressure as he was concerned that it was too high. I highly recommend.

I'm am very displeased with CHW! First off it took nearly 24 hours for a service representative to contact me for service. The service tech was good but CHW is trying to back out on their promise of service. They are trying to say that a hot water heater is a water holding tank and that is not covered in the policy. CHW advertises that if they can't fix the appliance being serviced they will replace it. This is not an arbitrary "water holding tank", it is a necessary appliance that every home in the US needs.

I do not like talking to a robot who cannot understand English. The actual work is great, but your phone system is awful. Anyway I probably will not renew and I have two policies. Just too hard to negotiate your phone system.

Reached by phone, the courteous tech offered an earlier date availability and time that suited us. On the service visit, he diagnosed the dishwasher issue and determined what parts are needed for repair. Looking forward to resolution soon and appreciate Choice’s responsiveness too!

Super nice technician. He was on time and called ahead. Worked well and fixed problem. Drawback was that the technician did not have long enough cord. Had to use my extension cord. Company should have provided hum proper equipment. Thank you for replacing the first company you assigned. They should not be allowed to get jobs so far out.

Technician was very thoughtful. Very knowledgeable about what he was doing and did the job in a very short amount of time. Technician was very pleasant and explained everything he was doing/Very pleased with the quality of work done, would recommend this technician for a raise. Was

I had a problem with a dryer that is covered under another protection plan, which we purchased when we bought the appliance. I called "this other company" and they told me that it would take a week to get someone to repair the problem. They then called again stating their technician had an emergency leave and wasn't able to get out for another week. This is a high end store telling me they have ONE technician. I submitted a request to Choice Home Warranty and we had a technician out that same day to repair the dryer problem repeat that same day that I submitted the request. Choice is easy to deal with and obviously customer centric and has a lot of resources to help with issues.

The Technician was able to reschedule my appointment 2 days ahead of schedule. He came into my home with his mask, and shoe coverings on. He was professional, and courteous. He diagnosed, and fixed the issue. The dryer work perfectly now.

Choice Home Warranty assigned my plumbing problem to J&L Plumbing Co. in Mesa, Ariz. The company sent out their technician named Todd to do the repair at my home. He arrived at the assigned time and was very polite. He proved to be very knowledgeable and courteous in doing his job. He wasted no time in fixing the problem. He was tremendous asset to his company and the plumbing industry. I would highly recommend him to others with my utmost respect for his work ethics.

The representative was helpful at first and then started being very pushy trying to get me to switch from monthly payment to an annual payment. It was very uncomfortable because financially I couldn't do annually even though I wanted to and he ended up making me feel bad.

The technician was very polite, and fixed my dryer with no problems of having to order any parts. I was very satisfied with how quick he resolved the problem of the dryer. I would recommend Choice Home Warranty to my relatives and friends.

I'm giving this a 30 day trial and just signed up so I don't have any comment about how good or bad this is. As for the representative, Richard **, he was very pleasant to talk with and offered a good sounding plan. I'll know more after I've been with them a while, if I decide to continue. Thank you.

In short, Choice Warranty use cheap contractors and don't care if your issue solved or not. The first time they replaced my faucet and it leaks the next day. I called my warranty (Choice) and scheduled again. The guy showed up early and I wasn't at home, he "checked" and claimed no leaks. That night it leaks again, so I called choice again and scheduled for today at 4-6pm. He showed up at 1pm. I wasn't at home, my wife doesn't know what/where exactly is leaking, so she told him to come back at the scheduled time. He said "ok". Now it's 7 pm. I tried to let them use another contractor, but they refused. I wish them good luck, but would never recommend using them. I think Choice only use low-cost, irresponsible companies and never care if your issue is really solved or not. I'm still contacting them, but I will seek to solve my problems on my own.

I have proof of proper maintenance of our gas heat system. After 23 years our furnace just wore out. We filed a claim but were denied. I have the past two years maintenance invoices which mention the furnace was working properly but the most recent one Oct. 2030 states signs of normal wear and would soon need replacement. My husband snd I are in our mid and upper 70’s and that is why we purchased the home warranty. Had been very pleased with previous interaction with your staff. I will be reporting this to BBB and have many contacts with associates and acquaintances I know from my 43 years as a full time Realtor.

Very pleased; in fact exceeded expectations in customer service and related communications when considering their product. Kendra ** is a keeper and should be recognized for her professionalism. A rare characteristic this date but very much appreciated and influenced our decision perhaps more so than the coverage/product.

Chris, the owner of Sassamand Service, strives to make sure the problem is taken care of to the customers' satisfaction. If it can be fixed, he will personally make sure it is done properly. This is defined my go to service company!! 10 stars for this company!

Broken garage door, will not open or close. Door broken and off track, probably will need to replace the door. Not much else to say, but that you guys do a good job for all you do. Always helpful and quick to get a response.

The representative was very knowledgeable, listen very well, answered all my question to the best of her ability. If she didn't know the answer she took a moment to look it up. She gave me all the time I needed.