Choice Home Warranty Reviews

The service up to now has been great and everyone has been friendly. I have only one complaint. When the serviceman came out the first time to work on the hot water heater he said it needed to be replaced and charged me $65 for the service fee. He then told me that there would be no other charge when he comes back. When he came back with the hot water heater he proceeded to install it and after completing the job he asked for another $465. I asked why and he said that’s the charge for the parts.. I’ve asked several times verbally and by text for an itemized bill but have never received one. Also we are getting a credit for our dishwasher to use at Lowe's and I would like to get it to take advantage of the 4th of July sales.

The technicians were very informative as to what was going on with my unit even though they couldn't solve the problem. They turned everything in to Choice Home Warranty and I'm looking forward to talking to them further about this matter. Otherwise the technicians did a great job.

We had an electrical problem when the temperature was 80-90 degrees! Called Choice, about our electricity, and received my claim information via email. The electrician called that same evening and came out the next day!!! Wow so fast! It was great! He was able to fix our box to work until it’s replaced in only 5 days.

The service is fine but the quality of the products that are replaced is not at all good. Like the kitchen faucet is of very poor quality and is going to break. Also the garbage disposal is making lot of noise after changing and it’s been over a year when it was changed.

Jordan (Tal) was great to work with to get us the best available service plan for our needs. I plan to recommend him to others. He provided multiple options and explained them in great detail. I felt as though he truly had our best interests at heart.

My last couple of claims were handled efficiently and professionally. I was pleased with how they handled my request for payment to be in the form of a check instead of Lowe's GC. I have recommended Choice Warranty to friends.

Not satisfied at all with this experience. Claim #**. First, it took two days from the time I reported the issue (9:00 AM in the morning) for a service tech to show up 3:00 PM over 48 hours later. Was told that first the claim had to be approved and then they had to order the heater. Ordered on Thursday, won’t be in till Monday (7-4-22). Scheduled to install Tuesday 7-5-22. At that point will have been without hot water for 9 Days. Then told that I would owe the installer $455.00 for “non covered” items to bring installation to current code (expansion tank).

Made a call to receive repair work, have not received work yet but the setup program was fast and to the point. I am currently waiting for an email from the repair technician. I work so I hope the technician is flexible with his repair hours

We had a late in the day issue with a tenant calling because the air conditioning was not cooling due to a power surge. The service company setup an appointment quickly... we had to cancel due to the tenant notifying us after turning the system off completely and waiting, then turning back on it was working. The tenant now has the toll free number to call CHW direct since we are traveling and sometimes do not receive texts in the Mountains. It is a great service for us!

Every time I try to put a claim in online. I put in info needed and press submit. The system pushes me out to log in screen. This happened three times today. Please feel free to call me for more info.

I have shared the incident in writing and did not get a response. An electrical company came to my house to repair my bedroom ceiling fan. He walked in with paperwork, stood under the fan and said, "I’ll have to call it in." I asked him what was wrong and did he need a ladder. He said, "No. I have a ladder in my van." I said, "How do you know what’s wrong? I think it’s the light switch." He didn’t answer then he gave me five dollar bill and told me what type of fan I should purchase and he would return and mounted. Who knows what he was going to give you for a diagnosis. I requested a different electrician, because he had no integrity. I let CHW know and nothing happened. He demanded his service check, I gave it to him. He emailed me with somewhat of a threat. I did not hear back from CHW on this issue. I saved the texts.

I am very happy with the service provided by Blue Plumbing. They were on time and professional. The service technician explained the issue causing the stoppage and how to prevent future issues! The service was excellent and the technicians were very knowledgeable.

Once Choice warranty found a technician for my problem, it was handled quickly. I truly thank them and have referred 2 people that work with me to them. They are good about keeping in contact via email or phone call.

It was about a week after making the claim that a technician finally contacted us to set our appt. We had contacted Choice once or twice after making the claim to check the status of being assigned a technician. The technician was a 10.

The company called the same day the service call was given to them, and was able to come to my home 8 days earlier than originally scheduled. I was happy with the company, and they had a star technician, Austin, who was so friendly, courteous, knowledgeable, timely, efficient and professional. I highly recommend #1 Garage Door and ask for Austin!

Response to claim was very quick and the company engaged to fix the problem was also very good and quick and very accommodating to the situation so as this particular problem was my air conditioner during the worst of summer. They speeded up the process.

We were very impressed by the fact that Choice Home covered everything in our home at a very affordable rate and made it possible to pay in a monthly payment. It put our minds at ease to know we won’t be taken by surprise with expensive breakdowns and wonder how we will pay for these repairs.

New inner pieces of toilet were installed (nice gentlemen). Weeks later, Toilet started playing high pitched noise. Scheduled repair. Since it had been 5 weeks instead of 4 weeks Choice Warranty charged me a new service call. The technician (very nice) spoke to Home Warranty and they still required me to pay an additional service charge.

The HVAC contractor came a day early. Diagnose my problem and fixed it within less than an hour. He had what he needed to get me up and running. Good Family Business. CHW needs to continue their Partnership with RAFCO.

Nick was great. Checked out the problem and fixed it. Thank you for using Light of the World Electric. Not much else to say. I will recommend Light of the World Electric to friends. Choice Home Warranty needs to contact members quicker with info.

The work was done in a very professional manner. Plumber showed up on the date and time they said they were going to show up. The job was done and problem was fixed. He was really responsive. He cleaned up after the job done and we are very satisfied.

It took too long to get a service man to my house for a leaking water heater that was overheating. The first service man gave me a week out app and was going to charge me twice the service fee, it took another week to get another service man to my house. Two weeks without hot water and it still is not resolved.

Eli ** was a most helpful representative. Eli followed up on my online quote with emails and phone calls for a time convenient for me, and when I was available, Eli worked quickly, providing the 1 Year Warranty I adamantly requested.

This company was 1 of 2 companies that insured pools. I chose CHW because though more pricey they covered the most for pools/spas. Aside from constant denials for anything covered under the policy drawing out the process of submitting and getting a claim paid was a full time job in itself. This company is in the business to tell their clients NO. The customer service was below adequate and professional. At one point I was told by a rep “I’m not sure how your house even passed inspection”. All I had claimed was a garage door opener, stove element, a gasket and seal for the pool. Be prepared to fight for coverage if you do choose this company.

I was pleased with the technician that service my home. He was Excellent. I definitely told my family and friends about the technician that service my Home. He was very knowledgeable of his work. Explained to me what the problem was. He was very nice. Thank you.

The sales executive contacted me minutes after I started looking at your website. He was so quick I did not even have the chance to review your offer(s). That said, he was articulate, well informed, and courteous. He was also helpful in giving me all the information I needed to make a decision. He was not pushy and represented your company extremely well.

The process actually worked quite well. Plumbing company was hesitant at first to work with me on a Home Warranty claim but agreed to forward pictures to your office as long I paid the bill. They had previously experienced losses and late payments when working with Home Warranty Companies.

An email was received with my appointment time as 7:00 AM to 11:00 AM. No one showed up during that time period. Around 12:30 PM someone showed in a car with no company name and equipment hanging over his shoulder. Service pro indicated that the HVAC unit was probably low on freon. The issue was some of the vents were not blowing enough cool air. The service pro indicated that was the ducts and he didn't do that service. I suggested that he at least check the vents for airflow which he indicated would be fine once freon is full. This is the same unit that was service last year through Choice Home Warranty. Professionals This time the service was rushed. I paid the deductible and was not provided a receipt or invoice of the service provided. The service pro from last year checked everything throughout the house. This was not the case today June 30, 2022. Not satisfied today.

I enrolled in the TOTAL PLAN. When I filed a claim because my central AC was not cooling well enough, I was shocked that Choice Warranty, immediately sent a written report online, stating that the "coils were rusted" and therefore denied my claim. I called the (external/contractor) Tech and he said he had NOT reported that, because he hadn't even looked at the coils. Then they falsely claimed there was refrigerant leak, insisting that their policy limited to ONLY mechanical problems.

I hate that I need to sit and write a review, but if I must here it is. Jeff was very pleasant, spoke excellent English. He was up front information. He explained that he will also be my agent and that whomever I give permission will be able to call with a claim.

The representative I talked to when I called Choice to get some information was very helpful, competent and knew all the answers to the questions I asked. Choice has been great so far. The claim I filed went very smooth and easy.

I am very pleased with the outcome of Choice Home Warranty. They will be sending me a gift card via my email so that l can go out and replace my microwave. They were very nice to work with and very professional. Thank you!

Your VIP Plan for First Responders is great. I was an Intermediate EMT in Georgia for 18 and a half years. Being able to get the VIP program helps my long term budgeting. This allows me to save more over the next few years.

and when we called on Tuesday late afternoon to set up an appointment that when tech will come to install ordered parts, we were told that they will submit some documents to Choice Home Warranty and after their approval they will come to install. Thursday is passed and I had not heard any words from them. Tomorrow will be one full week. I reported it to Choice Home Warranty on 6/3/22 and today was 27th day, my family is washing clothes at a laundry shop and I have paid a large amount of money. I had not purchased your plan to SUFFER BUT FOR AN EASE!!!!

Claim was handled smoothly. Within 24 hours since claim was filed, a contractor was on site and made the needed repairs. Overall the repairs were successful and the claim was handled much quicker than expected. I would do business with this company again.

William with GBP was great. He was contentious, thorough and I felt like I could trust him. I’ll have to wait to see if his diagnosis of my leak is correct or not but it certainly made sense. Since I don’t always trust workmen, this is saying a LOT.

Filed a claim for electrical work in February 2022. Electrician eventually came out. Paid the $65.00 fee. Need to get permission to perform the work from your company. Despite the many texts/phone calls still has not returned. It’s now July 2022. I made the repairs myself. I requested the Choice customer service rep. To reimburse me the $65.00. Was told no! I will not be renewing my policy. I’m done!

The company did a great job of fixing and explaining the problem with my central air unit. I am grateful to have air when the temperature can be 95-104. I hope the home warranty company will continue doing great work if I have any more problems.

I was very pleased with the plumbing company that Choice assigned to me to fix my issue. It wasn’t easy to diagnose but the plumber stuck with it until it was fixed. Actually, time will tell. The company was very accommodating to my schedule and could reach someone with every call!

The only thing I would recommend after this experience with Choice Home Warranty is Adaquate AC and Heating. The whole process is a joke and Adaquate AC and Heating were the only people to actually help me. CHOICE HOME WARRANTY IS PATHETIC.

My air conditioner broke And was able to get it fixed in one day. Choice was not able to get someone to my house right away But I was able to get someone And Choice will take care of the payment. Thank you.

The technician was on time and diagnosed the problem quickly. The capacitor was replaced and the air conditioning unit is working as it should. I would highly recommend Choice Home Warranty and Hodges Heating and Air as their representative. As a Real Estate Broker, I will continue to recommend Choice Home Warranty in the future.

CHW approved my claim for replacing my A/C unit. I've never had an insurance and really didn't expect them to replace the unit. The approval happened quickly and zero stress to me. I would highly recommend using CHW to cover all of your home systems!

First experience with Choice, turned out well and the A/C was back working during this heat wave. The technician was very informative, called when he was to be delayed and we rescheduled and he arrived on time. He made recommendations for the current and future usage of the A/C which was helpful.

My experience was very positive. The person who documented my claim was pleasant and professional. This is my first time using the service in a while. I am so elated that the conversation went well. Thank you again for the professionalism. Valerie **.

The technician was very professional, knowledgeable and polite. Excellent customer service experience. He took care of the issue immediately. He arrived within the time frame allotted. He wasn't concerned about my puppy, who was barking like she could actually do something. I had her in her crate. He was great, If I have any future issues with the hot water heater, I hope he's my technician.

Appreciated the ability to schedule service online any time. Appointment was scheduled in a timely manner with no hassle. I am Very happy with the tech who provided the service. I would recommend Choice due to their system of handling service calls and pricing.

Very prompt service. Very polite and knowledgeable young technician came to my home the very next morning and explained things to me and even showed me things I did not understand about my unit and thermostat. If all techs are like this one, GREAT.

Elizabeth was great. Explained I did not have a lot of time to chat so she explained my options in a precise and quick manner that I understood completely. She was not pushy in trying to sell me the product, as most people who call on these types of things certainly are. Give that woman a raise!

To whom this may concern yes I have a comment. Y'all are bad business. Y'all falsify and y'all clients is paying all this money a year you still don't help do the right thing. I will never prefer anyone to you and I am switching over my contract with somebody else that cares. May God bless you. Okay. Thank you

Choice had a technician dispatched pretty quick and diagnosed the within a hour. Choice also got my ac unit replacement approved within two days of the diagnosis and had the outdoor unit swapped the same day. I would definitely recommend choice

Have been waiting 3 weeks to get someone from your service center Sears. One guy after waiting all day finally called. Said truck broke down. Three day ago second service man was suppose to come and there was problem with contract service amount because Choice Warranty had not updated our contract to 65.00. Instead of 75.00. So service guy would not come out. Still waiting on someone to come out and service our washer. Not a happy member.

Refrigerator Technician was very knowledgeable and professional. He was able to diagnose the problem within minutes. The part had to be ordered and was available locally and he will be back today to replace it. The service was excellent. Thank you for fast service.

12:30. The Technician was great. He was Fast, Precise, Professional and Knowledgeable and Neat. I hope Excalibur Air and Plumbing gets sent out if I have another problem.

Water leaking in freezer and turning into pan ice block. Tech removed freezer backing, realigned tubing which stopped the leaking water. Also recommended us getting new water cartridges and using ice and water system that we had not set up. All is well now.

Choice warranty is just like the other warranty company. Tell a client you're the best till you file a claim then it's a disaster to get authorization, had to pay for service after inspection, had to wait for authorization, will keeping technician on site for authorization

Mike was helpful, answered all of my questions, I had another quote from another warranty company. He matched coverage for a better price. I appreciated his patience while I asked a litany of questions to get the best deal

The company notified me when the tech was on his way. He showed up on time. We discussed the problem. Tech was very polite, diagnosed the problem and quickly and had it repaired, cleaned up and let me know what the problem was and what he did

Jonathon assisted me in a part for my ice maker. There was some confusion as to what part was covered. He made it right! I was pleased with how he handled the problem. He is an asset to Choice. I was satisfied with how Jonathan helped me with this situation. He went out of his way to solve this problem with me. He recognized how upset I was.

Good morning. My name is Abdul **. I was very pleased with the service that was done by DX AC SERVICE. Job was done very professional and very nice man and thank you Choice Home Warranty. The response was accurate and on time. Thanks.

I made the claim on Saturday that we were without air conditioning. Today marks the fifth day without air conditioning. That is a woefully slow process. It’s my understanding from the technician that the part would be ordered today and hopeful here tomorrow. That is way too much red tape during summer when folks don’t have air conditioning.

Jason is very personable and has responded promptly to my claims. He comes out and does a thorough job! I even appreciate the suggestions that he gave to me as a single woman homeowner. He explains what he is doing in a way that the common person can understand. I have previously had a horrible experience with technicians canceling or rescheduling without my knowledge. I would recommend Jason and the Final Touch for your home needs.

Put in a claim for air conditioning problem at **. It took 5 days without air before Choice sent the information to Tyson Service. The time frames were incorrect. Choice did not communicate properly with the technician services. Not good.

The remote controller did not close the Garage door opener in my home. They came on time and fixed the problem, although I wanted the replacement of the control border. At this moment, the remote controller is working fine to close the garage door.

No options for repair offered given. It is over 80 degrees. Denied, appeal, good bye. Piece broke attributed to normal wear and tear. Section E number 5, I feel, misapplied. $60 a month. $85 service call. For what? Tech arrived early.

Tech arrived in the time frame and completed his work as expected. Repair company was prompt in setting an appointment and followed up with status of call. Biggest issue I had is that the appointment was weeks in the future which I hope was only because the item to be repaired was not critical. If it had been the refrigerator itself, the result would have been a disaster with spoiling food and not just a lack of ice.

Signed up yesterday. Found the rep very knowledgeable and helpful. Price was also very fair and more than competitive. Pleased at this point. Proof of the pudding comes when and if a claim is made. If they live up to their promises, I'll be a happy camper. If not....

Agents were very friendly and courteous, they were also very knowledgeable, and answered all of my questions. They also offered me a reduced rate if I bought more warranty, unfortunately, I did not have the funds at the time to purchase more but I really liked the rates that were offered.

Updated on 07/14/2022: Called Choice and confirmed that clogged drain was a covered benefit. Within 2 hours had an appointment scheduled. On the day of the appointment Matt from OSP PLUMBING AND ROOTER showed up early, knew exactly what to do and unclogged the bathroom sink quickly. He was pleasant, polite, and friendly. Would have him back again for any plumbing issue.

Tony came out to fix my toilet. I asked him to put on a mask as we are compromised and he was ok with doing that. He was very polite, cleaned up the work area and I was happy to meet him. Thanks Tony!

You don't pay for anything that a claim is put in for. The last few claims I submitted you denied. I paid in advance for services that I am not benefitting from. For me I think it would be better for to request a refund.

The repair guy showed up to repair my toilet, he was punctual, however he seemed in a hurry with repairs! After work was completed, my wife and I inspected the work and found the was that filled tank was somewhat low and flushing was very short! He explained that he put a water conservative pump into the tank! However afterwards my wife used it and it was leaving debris in toilet bowl, we called him back and he again said it was working properly, however, we noticed alcohol on his breath, and to this day it’s not working properly! Takes two flushing to clean bowl!

Luke, the representative, was awesome. Answered all my questions, did not pressure me, was patient with my work schedule, and even offered me payment options for the different plans they had to offer. Very few people can do that type of job!

Updated 7/19/2022: It took almost two weeks for the appointment, I accepted the diagnosis and the amount of funds for the replacement of the appliance on June 28th and here it is July 19th and still waiting for a Lowe's gift card to buy another washer. Now tell me, what is so hard or time consuming to send out a gift card in a timely fashion? Very inconsiderate to leave a customer waiting so long.

I had a sink trap stopped up, which is a simple thing. But I’m getting too old to get down under the sink. A guy came out, and sure enough, my air conditioning discharges in there and it had corroded. He cleaned it out, which worked fine. I also had an electrical problem so I had to have a guy come out and replace a plug. The plug itself was bad. Those went well and I had no problems. I've had different home warranties over the years, and the one that came with this house when I bought it three and a half years ago was not very good. So far, Choice has done everything it said it would. I haven’t had anything major yet. Hopefully, it'll take care of that, too.

Was denied claims twice. Didn’t do anything. Your company could have offered something to offset what I’m going to have to pay. Your ads say you want to have customers stay loyal, this sure not the way to do. Very disappointed. Will shop around for someone who actually helps their customers.

This is a great company I have a couple of problems with my products at home and without a doubt they came through with everything and I’m very happy with their service. I had a R a range taken care of I had a washer taken care of and also a dryer and without a doubt like I said they come through with my service or payment.

The overall service has been very good. However, I suggest that the answers be with numbers. For example, 1 for Yes and a 2 for a No. I suggest this to make it easier for the computer to understand and to prevent it from continually saying it did not understand and having to repeat itself several times. I thank you in advance for your acceptance.

Great product. Excellent service. Choice Home Warranty was dependable, professional, and really fast. I would recommend them to a family member, neighbor, or friend. IN the modern world where client service is not priority #1 for most companies I can candidly say I was impressed. You should consider them if you ever purchase a home warranty. They even answered the phone on the weekend. As far as I am concerned - everyone should have a home warranty with this company.

My family are under same claim #**by 4 different techs and my washer machine still not repaired. Filed on June 6. Very disappointed in Choices Warranty choosing unprofessional Tech s that's have no experiences. The 4th Tech just left promises to requested approval for part to repairs my washer. He promises to returned once the part is approved. We are very unhappy. We paid up for 3 years services. Big mistake we made. Plus choices warranty didn't offer us any senior citizen discounts.

I just signed up due to the high ratings of google and due to a friend's recommendation for Choice Home Warranty's coverage. As I am new, I have not experienced the service side of the arrangement but I was impressed with the sales rep Elliot. He was helpful, patient and thorough.

I had a great experience using RLG. They were very communicative prior to and the day of my appointment. I love that they sent me text messages concerning my upcoming appointment & reminders. Eddie was professional & very courteous. He explained everything to me.

Whenever I have a need for a service tech, I get a call quickly. The companies are experts in their business. I ask a lot of questions and they explain to me in detail what they are doing. I would definitely recommend Choice Home Warranty company to my family and friends.

It was very easy to get a monthly policy. I received a call from a rep as soon as I entered in my number. They were straight and clear on the Total Policy coverage. It was quick and simple. Thank you so much.

After moving to Florida and purchasing my house, some friends had mentioned to me that I am a senior citizen but can still do most repairs for myself, that I needed to get me a home warranty to ensure repairs are made and made correctly. After researching all the possibilities, I chose CHW, I have made several claims, and all have been handled very professionally by CHW and the contracted companies for the repairs. I recently complimented CHW on their screening process for the repair companies and the company's technicians. They have been very thorough and respectful to their customers. I have recommended Choice Home Warranty to many of my friends and family members.

I purchased a Home Warranty but never received documentation regarding what this covers. I called today for assistance and the first call was transferred to a VM box but stated my choice was invalid and was disconnected. I called back and requested the document to be sent again. I still have not received anything. Can someone please follow up? Or I will get service through another company.

Fast service response, the vendor that came out was knowledgeable and remedied our problem quickly and efficiently. The only negative is we never got any notification from Choice there was a tentative appt set up. We found up when they called to be on site 1st thing the next morning.

Filing a claim was simple online. Received a call from a technician quickly and he was there within a couple of hours. The technician was friendly, professional and knowledgeable. I would definitely recommend Choice Home Warranty to my friends and family.

My air conditioner was blowing warm air. Jared the technician arrived a day earlier than expected. Jared was very friendly and had my air conditioner working very quickly. I am glad I chose Choice Home Warranty and glad I had Jared as my technician.

Water leaking thru outside pipe. I didn't know if it would drain into house ceiling. Technician removed sm pipe & we cleaned it, problem solved. Was glad this company responded sooner. Last experience I was put of A/C for 3 weeks with 2 techs that came.

Blue Sparrow air conditioning services my air conditioner. I was very pleased with their price and communication. The owner of the company was at my home during the repair. Submitting my claim was a simple process with my Choice Home Warranty policy.

He fixed the problem in less than 5 minutes. Something I could not do. He got all my burners working. I’m a happy camper because I’m redoing my new kitchen Vintage Chic! I love my range top! Thank you to Dustin!

Elderly couple on budget. They have been good to us. Don't abuse the system but when I need them they come through. Can't beat it!! The monthly fee is affordable and among the best of payments in the industry!! I'm recommending them to any senior citizen reading this!! You have my word!!

Thanks for your great service. Always fast and perfect. You always respond fast and do fast service. I am grateful for taking care of my hood in kitchen. The case manager was very nice and helpful. Thanks again. I am your client for almost 10 years and absolutely recommend this company to all my friends and family.

I've had my Choice Home Warranty in place for a year and a half. Since purchasing it we've had a furnace repair in the winter and an AC failure in the summer. Both were fixed quickly and efficiently. Just as advertised - service charge for the tech visit was the only fee. We live in the Chicagoland area and winters are pretty tough, but the furnace has performed flawlessly since the motherboard was replaced. Good value.

The man from Finco was very friendly and efficient. He was willing to explain what he was checking out, and what was needed. I was impressed with his knowledge and expertise. I trust his recommendations and hope the warranty will cover all the costs associated with this replacement.

Always a pleasure to work with Mike Check Appliances. He is prepared when he arrives at an appointment and gets right to work to fix the problem . That's why we always ask for Mike Check Appliances whenever we have a claim. Thank you Mike Check Appliances.

I have placed several orders for home warranties for my valued clients and they have not been disappointed. I also have the same warranty for my home. Their service fee is one of the lowest that I have experienced and their service for repair has been easy. I would suggest that they are given an opportunity to help you or your clients.

Enrolling in the warranty plan was simple. I want to make sure that in case of a breakdown or something just needing service that I was fully covered. The representative called and explained the coverages and was really helpful, and after him explaining he asked did I have any questions, and that was really professional.

Sears technician was outstanding. Found the leak in my washer and ordered the part. Did a great job and had a great attitude. Would recommend Sear Service to anyone. He will return with the part and complete the job. I am glad Choice is using this service.

Very pleased with prompt, professional and reasonably priced AC assessment and repairs. He had to drive 2.5 hours each way, very grateful for his professionalism and commitment. We have had difficulty getting prompt AC service prior to this, and he was very efficient and effective.

Hot water wasn’t great in the shower, but great for the rest of the house. He was great, troubleshot, got the problem and fix it. Now have hot showers. There is nothing else to say except I was happy.

Filed the claim, was contacted promptly, repair company showed up as agreed and quickly diagnosed and repaired the issue, plus left no mess behind for me to deal with, and I was states away! Exactly what I had hoped for.

Choice sent someone quickly (within a day), they were professional, courteous. I liked the customer service they provided by giving me tips on how to care for my system as it was newly replaced by Choice Home Warranty. 2 thumbs up for Choice Warranty; much appreciated after getting home from the beach and discovering that my AC was not working, I was in a panic for sure; thank you Choice Home Warranty for saving me and my family from the heat.

I put a claim in on Friday and by noon Monday the problem was fixed. I am pleased with how this went. The reason I came to Choice was due to poor service somewhere else. This was my first claim but so far, no complaints.

I would NEVER recommend Choice Home Warranty to anyone. I believe that in the 4 years or so that I have used the service, one service call was covered. I dropped CHW for my son's condo because I was so dissatisfied. I regret that I have WASTED the money on purchasing it!!!

The technician sent to us was perfect and courteous. The cost of $85 is excessive. I probably could have had the same work done at a lesser cost. The operator at the Claims Department was also very courteous. Your website should be more user friendly in accessing the terms of my contract.

I called in my claim, the technician came out a day later and fixed what he could on my air. It was leaking Freon so Choice Home Warranty approved a new unit for me. I was pleased with this decision. I would recommend this company.

I had my AC checked 3 weeks ago by another company, because it was not working properly. After inspection they recommended a $700+ job to clean the coils in the main unit. Of course 3 weeks later my AC broke down and Nathan knew exactly what was the issue. He repaired the problem without lying or upselling and more than efficiently. He is a young entrepreneur that started his own business and I highly recommend him.

With triple digits and 86 degrees inside Choice Home Warranty and their associates came through and Save the Day. Thanks again and again. The contract person was knowledgeable and informative regarding what steps he was looking for to resolve the issues.

I just signed up today so of course I have not used your services or had repairs but I can say the person I talked to was very professional, answered all my questions and concerns. Was very fair and emailed anything I asked for to review. now remember i have not had the opportunity to call and ask for any repairs so I hope when I do I get the opportunity to write a better, accurate review then and so far I would recommend this company. Just wish I had paper in hand, kind of old fashion that way and hate everything done thru computer email.

My dryer was not drying the clothes in a timely manner. The service appointment was quickly scheduled with minimum effort on my part. I was texted the time of appointment. The service person showed up on time, gave good service. No problems. I was happy with the outcome of my experience.

We have been a contractor for multiple home warranty companies in the past including some of the big names and CHOICE is the WORST. THEY DON'T PAY THEIR VENDORS, use every excuse in the book to take their sweet time sending checks, they claim NET 30 but send them NET 60ish if you're lucky, they modify approval amounts after the parts have already been installed sometimes not even covering the cost of parts much less tax and labor. They allow customers to claim a recall even when an issue is not related to the original problem while at the same time specifically instructing us not to "look for any other issues" "just replace XYZ part and leave" which is not how we typically operate anyway.

Extremely fast service! Very helpful making a claim! Very courteous and helpful agent when making a claim! I have difficulty hearing, but the agent was very considerate and helpful! I have made claims previously and I have always had great responses and great service from the repair companies!

Choice initially offered me a one-year package but as cost savings, I ended up with the three-year package. My HVAC unit quit working and I filed a claim about a week and a half ago. It worked great. I called them and they said to go online to follow it. So I did and the gentleman that was identified by them sent me a text message and said that he would be there on Wednesday. This was on Sunday and I said that I was gonna be out of town and asked if it would be possible for him to come Monday. He rearranged his schedule and was able to come look at the problem. He replaced the thermostat and got us up and running. So, we were very well satisfied. The extended warranty with Choice for three years was an excellent price, the person that I talked to was very professional and the speed and professionalism of the gentleman who they assigned to correct my problem was top-notch.

NEVER use Choice. My fridge/freezer is broken and can't get replacement parts for 3 weeks. I have no use of it and Choice refuses to replace it. They said, "Go buy a small fridge to last until parts arrive." This is the worst home warranty company ever. When my dryer died, they gave me $300 to replace. It costs 150 just to get one shipped. All they will tell me is their policy is to fix when it's fixable. They do not care at all that I have no fridge or freezer for 3 weeks!! NEVER USE THEM.

Even though you have some good, skilled vendors, I will not recommend your company because I feel your policies have not made me feel as though I'm a priority. I prefer to talk to representatives instead of online. It is difficult to get through and when l left messages, at least 3, I didn't get call backs. I rate your company poorly because you didn't take care of my business when I needed you.

I just signed up for CHW. The cost is much less expensive than the “other” home warranty company I was using. I like the fact that the customer service department is here in the US (not in the Philippines), and I can talk to someone who speaks English as their first language. I haven’t filed a claim yet (and hope I don’t have to anytime soon), but it’s got to be better than the other company. The other company has no sense of urgency and it was almost impossible to speak to a supervisor when the “service” department couldn’t do their job. It always took weeks/months to get the service done, and then only after daily calls trying to get updates. Maurice with CHW was great, and very helpful in getting us set up. Thanks!

The automatic claim was outstanding and made things easy and the email stating the claim status also was very important. I would only suggest that a assistant be ready available to assist because my problem was noted but some problems may not be already known by the system and the customer may need assistance.

The technician was friendly, seemingly knowledgeable and fixed the issue fast. So far the A/C is working well. I was given some instructions on how to do some maintenance to keep the unit working smoothly. Credit card payment wasn't allowed, that was a little inconvenience. Overall, it was a pretty good experience.

On 6/20/22 the service person came to my home and did a thorough check of my refrigerator. He was very meticulous and thorough. His PROFESSIONAL diagnosis was the cost to repair a freon issue would not be cost effective and recommended replacement or buyout. CW decided to ignore the professional and offered to "repair" a 13-yr old unit. Cost and labor will be close to $100 -- NOT HAPPY! I want my money back.

I couldn’t be more pleased. Website is super easy to use when filing a claim and I always get a response almost immediately. Never had any issues with claims being denied and the technicians have all been professional and knowledgeable. I was on the fence about signing up for a home warranty but Now that I signed up with Choice I highly recommend them.

I recently got my renewal notice from another home warranty program and given that its cost (and deductible) was going up substantially (plus all the exclusions embedded in that policy), I decided to switch to a new company. The service rep. I worked with at Choice Home Warranty was very professional and I appreciated that I was given a couple of different policy options to chose from. The cost of the policy at Choice Warranty is less, as is the deductible - the policy with my previous company was going up to $150. Overall the switchover was a very positive experience.

Was told by service tech repairs to my air conditioner was not covered. The cost out of my pocket was 405 dollars. Evidently there is a Freon leak and it needs to be found and repaired. I thought my air conditioner was covered. Why not? Please advise and or send service tech back to locate the leak. Thanks.

My dishwasher went out. Called Choice and had a tech come out. He said it couldn’t be fixed. I was offered only $200 for a dishwasher that cost me $600 and was only 2 years old. The claims manager that called me was rude, insensitive to my concerns and only wanted me off the phone. I told her I would take the gift card. THEN she told me it would take 30 days to receive. That being the last state of a very unsatisfactory year of service I requested to cancel. She never told me that if I cancel I wouldn’t get my gift card. She proceeds to cancel and wait until after she did to laugh in my face and say, "Oh yeah you ain’t getting no gift card since you cancelled." I’m still waiting on a call back as she stated she requested on from management but I’m pretty sure she didn’t do that.

We've had the warranty for less than a month and have had 3 issues: rekey, dishwasher and dryer. The rekey went OK, no complaints: tech was pleasant and competent. The dishwasher/dryer are being outsourced to the same repair company and so far they've been both pleasant and competent. Not done yet but I have confidence that they will by the end of the week. If this trajectory continues, I would seriously consider re-upping the warranty when the time comes, it's worked as advertised so far.

My pool guy informed me that my pool motor was failing. I called Choice and explained the situation, they set up an appointment at a local company. Local company came out, recommended replacing the motor, got the ok from Choice Home Warranty and my pool is back to fully functional. Thank you Choice Home Warranty for your prompt service.

My case manager Ronisha ** was extremely helpful with explaining covered items vs those which are not covered by the policy. She answered all my questions and was professional and polite. I truly appreciate her assistance in helping me to understand my claim.

The garage door tech, Iva, was terrific in her professional skills as well as her friendly interaction with me about the issue. Highly recommended. Great working with her. Will be reaching out to Action Door if help is needed in the future.

Very quick and understanding with the situation I was in. Answered some of the question that my family asked. Very satisfied. Hopefully, we will be asking for more services as certain things in the house gets old or needs repair.

The technician that came to my home was very knowledgeable about my AC unit and was helpful to me by explain to me the possibility of what is wrong with the unit. Even though he wasn't able to fix it the day of appointment. Now I'm waiting on Choice Home Warranty to give the technician the go ahead on fixing my AC unit.

They came before time, which was great! Great attitude, friendly, gentlemen, did the work that they came to do. I will recommend them to anyone. What else can I say. This is the Company anyone will love to call to keep their air conditioner going. “AAA Heating and Air”.

This is a covered item. CHW responded promptly to the submitted claim, and a local vendor was promptly assigned. Contacting CHW by phone, however, to speak with claims representative after local vendor was unwilling to accommodate my schedule, was not possible. Fortunately, CHW has a messaging system embedded within one's account to communicate with Claims. CHW promptly assigned a 2nd local plumber. The 2nd vendor worked with me to accommodate my schedule, and completed the repair without issue.

The tech assigned to check out my AC unit arrived on time and assessed the problem quickly and accurately and was able to get it fixed within 30 ish minutes. The entire process of requesting and scheduling the service with CHW was easy and painless.

Read all the fine print, the company is unreliable. Filed a claim in November, took 6 months to resolve the issue. The consumer protection agency in PA has many complaints but has limited power since the company is in NJ.

I have needed the services on several occasions. Each time I have been contacted before 24 hours and a technician has been out and problem resolved within a day or two. There was only one time a part had to be ordered for my dryer. The technician ordered the part and it was delivered to my house and he made an appointment to come back out to install it, which is perfectly reasonable. I love the peace of mind I have with this policy!!!

Talk to Andrew about the plan, and he was real friendly and knew what he was doing. He explain the warranty plan to me, and what I needed to do to sign up for the plan. He explained what was covered in the plan.

Mr. ** showed up at the time he said he would be at my house and was very quick in knowing what was wrong with our AC. He got our AC up and working within the hour of being at my house. Very polite and courteous. I would definitely use him again.

The technician was on time and highly professional. He was extremely knowledgeable and confident in the work he does and he was quick to show what was causing the problem with our unit and what needed to be done for a resolution.

Upstairs ac quit working & Choice immediately sent an HVAC out. They diagnosed the problem, ordered the parts, when parts came in the company they sent came back to our house, installed the parts & WE NOW HAVE COLD AIR in our home. No complaints about who they sent to do the repairs & no complaints about Choice Warranty. Very thankful we had the coverage.

Unlike the first company you sent out this Tec arrive when he said he would. Told me what my problem was, received his payment from me and within 30 min was on his way. He had to get the OK from you CHW to order parts to make the repairs. Only then would he return to complete the repairs. I will see how that works out. As of this date I have been without my ref for 12 days.

The person that came out was excellent and knew what he was doing. He was in and out. :) Made a service call and he was there the next day. I wish that every service that I needed done was that great, looking for every job to be done that well.

Putting a claim in to Choice Home Warranty was a pretty easy process. We had a claim about six weeks ago and we had to wait over a week for the part, but that was not the tech's fault and everything’s working well now.

Overall decent. My main issue is the companies used to complete the work. They're typically run by 1 person & they almost always seem to never come on time nor call which is a tad unprofessional. My most recent experience didn’t take long for the work to be approved however, had it not been for the plumber telling me I had to call and put in another claim & pay an additional fee to get my ceiling fixed I would’ve never known because I was under the impression that since the plumber opened up my ceiling that he would be repairing it as well. So at a week later someone will be coming tomorrow and I hope they’ll be repairing it BEFORE leaving since it’s damp and dusty plus both my daughter and I have horrible allergies and her severe asthma. Taking all things into consideration I will have to say CHW though has been MUCH better than the other home warranty company that I left for them.

Nick at Top Notch very professional - gave me good instructions to contact Moen for lifetime guarantee replacement faucet. He will return to install once received. His office called today to ask if faucet received yet - it has not been received. I sent photos to Paula at Moen today per their requirement.

As promised by Choice Home Warranty, the technician came on time and checked on our A/C. Sunny, the technician was very professional and was able to diagnose the a/c issues. He told us that he has to consult with CHW if any further work on the a/c would be covered. He was honest and did not give us a runaround.

Today is day one and I haven't had a repair that needed fixing. The rep was skilled and present the information in a clear and transparent manner. I hope that I won't need it. The peace of mind is well worth the money.

From the moment I contacted CHW they were professional, personable, and welcoming. The Sales Representative went over the products and services offered and we decided together on a package that best fit my needs. The Service Tech arrived on time, installed all of the security items in an expedient manner and cleaned up after he completed the installation of the Security Cameras. He explained how everything functioned. I felt very comfortable using the system after he departed my home. Overall EXCELLENT RATING.

I have been a customer of American Home Shield for 19 years and lately have had terrible service. I have put in service requests and had to wait over a week for a repair. I contacted Tracie ** today regarding a quote on changing my company. I have 3 properties that are covered. She was great. Very easy to talk to, and very informative. She even got me a great rate for 6 yrs. I am looking forward to being a satisfied customer. I even have contacted a friend about changing from AHS too, she is also very displeased with them. I'm looking forward to working with Tracie regarding any problems I have in the future, I have no doubt she is quite capable of handling my requests.