Choice Home Warranty Reviews

Technician was very helpful and knowledgeable. He was willing to do other plumbing things in my home without being told in advance. He gave me advice regarding my hot water heater which was appreciated. He was very fast and called to ask if he could come sooner which made me happy as I had other things to do.

My friend Michael gave me excellent customer....he was an especially helpful and I was ever so grateful for his superb service.. I am truly gonna recommend some of my friends to this service that you offer because one of my coworkers told me about your company and I am so grateful.

Chris was my tech. He came in and fixed the problem in 10 minutes. He was a gentleman. He also wore a mask. He explained what had happened as well. Chris was great. He had great customer service skills too.

Joey was knowledgeable, personable and courteous. I'd have him back any time for a plumbing issue. Very nice young man. Fixed the issue quickly and efficiently. So far, I appreciated Youngs Water & Sewer's customer service and keeping me informed of when Joey was on his way. They kept their appointment.

The technician, was friendly, polite and knew what he was dealing with, when it came to fixing our dryer. He had the parts with him, and as soon as he got confirmation from Choice Warranty, he replaced the heating element. He also vacuumed out all of the parts of the dryer, and he cleaned up when he was done. He also showed us how to clean and maintain the sensors inside the dryer drum. Thank you.

Our washer would not fill with hot water. We checked the connections and everything was attached correctly. We put in a request for service online and received a confirmation right away. The technician arrived within hours after our request was submitted. He was polite, knowledgeable and efficient. Our washing machine was fixed in no time. We were very happy with the entire experience. My husband and I are happy that we chose Choice Home Warranty.

I appreciate all the hard work and dedication. So professional and courteous. They worked so fast to get me a quick appointment. Everything was emailed in perfect detail from the company's address, telephone number and fees. I couldn't have dreamed of a better warranty company than Choice Home Warranty... Thanks again for always taking care of me.

Agent did a very good job and was very efficient and got the order taken in good time. This was a very different real estate property in that it was in very poor condition. It is rehab and being totally updated with all new havoc, hot water heaters and kitchen appliances.

Appointment time was next day. Minor repairs done outside. Technician was quick and professional. Technician need wear a mask in the house. Technician was knowledgeable about the AC repairs. Appointment was scheduled from 11-2 which was not too inconvenient.

I went online to study Choice Home Warranty, and almost immediately the phone rang. It was Choice call me. The agent was super, and I joined immediately, for a 3-year gig. I am assuming their service will be as professional as the sign-up was.

The service that came to fix my ac was on time and did a great job. I would highly recommend them to my friends. I would also recommend Choice Home Warranty to any and all of my friends. I have had lots of repairs using Choice Home Warranty and all have been above average in their work.

The call was done on a Friday and the tech. was out on the following Monday. We are awaiting the decision of how Choice Warranty is going to proceed. We got and paid for 3 years worth of service upfront and have so satisfied with our service so far. GREAT company.

Spoke to Ken **. He was very professional and knowledgeable. Did not push me to buy. He also explained benefits so even I can understand. I hope to never need you, but if I do, I hope your service is as professional as your sales team!

A vendor and or technician was sent out to my home to repair a plumbing issue and the technician put three holes in my wall; two in the upstairs bathroom and one large while in the downstairs laundry room and I am being charged to have someone come out and repair the drywall in which the plumber cut holes in. Now a claim for drywall is set up and I have to pay $65 for damages the plumber made. I am a seasoned claims adjuster with 30 years in the business and there is no way that I should have to pay to have the wall repaired that the plumber put holes in. Absolutely unacceptable!

I called and also submitted my claim online. It was approved immediately. My approval for reimbursement was followed by e-mail confirmation. The website was very customer-friendly and easy to follow. I have dealt with this company for the past three years. My experience with Choice Home Warranty has been always positive. I recommend The Choice Home warranty to anyone that I think can benefit from their wonderful service.

Customer service from Rob was awesome. Very nice and professional. Made sure I was happy with my purchase and answered all my questions. I just signed up today. The price and coverage is exactly what I was looking for. Once I have been with Choice home warranty I will update my experience.

5 Star arrived on time.. He introduced himself and was very professional. He asked me what the problem was, I told him and he said I have a good idea of your problem. He said it was the condenser. He had the part with him and in no time the air condition was up and running. He asked if there were any other needs or concerns. I would give them a 5 star, like their name. Highly recommend 5 Star.

Myles provided us with the best rates and was willing to work with us to get the coverage we need. Choice warranty be beats what other warranty companies were quoting us, and with the same coverage if not better. While they are eager for you to give them money upfront, they are willing to match the prices you are looking forward making it a painless process.

Very easy to work with and user friendly. Always very helpful when I need to submit any kind of claim. Great company to work with! Very pleased with all you guys do to help me in my needs. Very great! Thank you!

Filing a claim was easy and I didn't have to wait a long time for an appointment. The Technician was very polite and professional. This was a small appliance so if and when a larger appliance needs servicing I hope I have the same positive experience even though I have heard different.

I am very dissatisfied with Choice Home Warranty Co. I have had a wire kink and break in my freezer door which occurred from the normal operation of opening and closing the freezer. The service tech said the door needs to be replaced. Home Choice Warranty determined that this is not due to normal everyday use. Well if opening and closing the freezer door is not normal use I don't know what is. I have called the resolution center a number of times and have not received a return call in over two weeks. WOW!!! TERRIBLE SERVICE 111

CHW denied my last claim for a pool filter part and only paid a small portion of the claim before that for a pool pump. When I expressed my disappointment, I received a call from "Andy" who after putting me on hold 20 minutes told me they would approve $140 of the claim only to find out the next day that wasn't true and that nothing had been put into the records. How convenient for "Andy" to use this trick to get me off the phone. The company started out good in the beginning but steadily declined in my opinion. I won't be renewing for sure.

Technician did a great job however he didn’t get your approval to go ahead with a sealant which he said ran about $350.00. He also added Freon and now he said you will not pay him and is asking me to help him out with cost. AC Unit is working fine now but coils will eventually need replacing. As per your denial due to rusty coils you covered the upstairs coil replacement last year which is the same age as this one and you were sent pictures of the rusted coils as all technicians are required to do. Please reference pictures and claim last October. Claim Number **. Coils replaced by Ready Heating and Air. I agreed to pay $300.00 towards the repairs. Please let me know what you are willing to pay for the services rendered by Oasis Air and possible coil replacement in the future if needed. If not can I cancel and get my remaining balance of money for the remaining years of my CHM Warranty.

The person I spoke with went beyond normal to get me the best deal possible and was very professional and answered my questions. The coverage and repair fees are much better than what I have now. I am recommending your company to my friends. I appreciate the information and help that was given.

This is taking too long. It is 85 degrees in the house. I hope this doesn't cause mold to form in the house. We are miserable. We are having to sleep at night in a RV with a/c. It is hot. It is m muggy. I can't cook because the house gets too hot. Choice should give us some compensation for having to eat out.

I am trying to get in touch with a real sales person in Choice Home Warranty. It has been almost 2 weeks but no real person. It's been quite frustrating to connect using the phone because it takes forever to reach out.

The customer representative was very informative, very helpful and was willing to help anyway she could to have my home covered under warranty. I hope my home doesn’t ever need the services, but if they do I know it will be protected for the next couple of years. I think that moving forward I would recommend services from this company to any one of my family and friends if they were looking for coverage.

Very easy to talk with the rep about everything and he offered the VIP plan which was the advantage plan to save my money. Easy to pull me in. No way to compare with the American Home Shield plan. Thank you.

Easy scheduling. Service tech was on time and very knowledgeable. Excellent Service! I would highly recommend Choice. Service is always great. Easy and fast scheduling. Great customer service. The service tech took the time to show me what he was doing to the dryer. He was fast and clean.

I feel like the handyman that they had come out to my house did a great job. He was nice and courteous and answered any questions I had. He was on time and got the job done. I would definitely hire him again if given the choice.

Very knowledgeable and personable. He diagnosed the problem within ten minutes. He was a no nonsense type of person and I am hopeful that he is the service person who actually does the installation of the part when available. My concern is how quickly Choice follows up and initiates the follow up service.

Great customer service. Would definitely recommend using Choice Home Warranty to a friend. My dishwasher quit and was going to cost more than $800 to repair. Choice replaced our old unit with a brand new dishwasher. I could not be happier with the service rep who helped me through this whole process.

WORST experience of my life with a warranty company. Called yesterday to cancel but I've paid up until 6/16 and 6/22 and since I've already paid will use service until then. I can NOT say anything good about the company.

Mr. Smith's Home Repair, contacted me the day before the scheduled appointment to get details of the issues I was having. Technician was very timely, professional and wearing his mask...He was able to resolved the issues in less than 30 mins.

Although the news wasn't great, the service technician was able to diagnose the problem quickly and professionally. The unit had broken down and I needed a new one. He was very thorough and efficient. Purchasing a Choice Home Warranty makes a lot of sense and provides peace of mind.

He seem very thorough and very courteous. Was very happy they give you a estimate of what time they will be arriving. They also call when on their way. This is very helpful for working people. So far very satisfied. Waiting on part to finish the job.

I was very pleased with our technician. He was able to repair a burnt wire and we were able to save the built in microwave. He was prompt and pleasant and able to reschedule his appointment since we had a conflict.

It has been very difficult to get service for air conditioner. We are now waiting to see if 3rd service shows up on Friday. Our first service took our service fee of $60 and never came back to repair unit. More trouble than it’s worth. EXHAUSTING!!!!

This company could not fix my dishwasher and said they will replace it. The company decided that 246.00 would be enough to purchase a new one, not only that we had to pay for delivery and installation. This is the second time this company has not covered my appliances, the first was a microwave, which they never fixed or replaced. I don’t recommend this company for your insurance on your appliances, find one reliable and trustworthy.

The technician was on time, called when he arrived in the driveway, was friendly, very competent and knowledgeable. Work completed very quickly. He taught us something about the microwave that we didn’t know, after years of usage, and said the same principal plies to other appliances.

The plumbing company understood the problem and how it left my family without water service. They gave me high priority. The technician addressed all the issues and was courteous, friendly and professional. I was pleased with his service and demeanor.

Excellent service. Very quick response time. Qualified technicians perform diagnosis and kept me in the loop throughout the whole process. Just waiting on parts to come in to have the repair completed. I couldn’t think of any better company to deal with.

Sun Repair Services are absolutely professional. They did a great job in fixing both promptly and professionally. You don’t realize, how important your appliances are until one of them is broken. In my case both???? Thanks to Sun Repair Service, I can use both. Thank you.

The response time was great and we were able to get a technician within 1-2 days on all issues and were all resolved professionally. A fair quote was provided and the evaluation was done quickly. CHW provided an excellent service and value and would highly recommend them.

Initially, I was unhappy with the response time between voicing my need and a serviceman's arrival, as it was many days and we elderly asthmatics do not tolerate heat well. However, I was more than pleased with repairman, Mike, who is outstanding and a great plus to your company, as is your salesman, Steve, who went above and beyond to be helpful.

Got a new dishwasher. Took a little time to get gift card. But got it. All was good. New dishwasher runs great. Sears sent someone out. Great technician came to help. Now I'm having problems with my AC. Hope it goes good.

I’m very disappointed in my whole experience. I bought this warranty in hopes I wouldn’t need it. Unfortunately I needed it, my air conditioner went out. Being in Arizona that is a major issue. Our technician was wonderful, very knowledgeable. He wrote up and sent in our service request, unfortunately it was denied. Said it was not normal wear and tear! Really. How else would foreign matter get in the lines? So in other words you didn’t want to pay for it so you said not normal wear and tear?? Needless to say I will not renew my warranty nor will I recommend anyone to use you either. Very very VERY dissatisfied!

I just did the insurance 6 months ago used it 3 times. I could not be happier with the companies that work with the plan as well as the people they send. The true test is now my AC stopped working. Waiting to see how long it takes to get a response.

I was not able to understand the message, but a live person was able accept my call, excellent results. Sorry but I have nothing else to say except I always have received good services whenever I needed repairs. The people you send all have been very good at what they do, and repairs are always excellent. Thank you for always being there.

I hope the home warranty service department is nothing like your customer service. I have never been on hold and passed on and had employees hang up on me for a simple question. You really need help in the customer service department. I ordered this coverage earlier this year and the representative was wonderful. Went to purchase another policy for a gift. And service was horrible. I paid in full for 3 years and praying that this is not a total mistake as a gift. I hope your service department are a lot mort helpful than customer service. If it wasn’t that I have 3 others on this plan I would of cancelled it today. But, normally your services are awesome. So I’m just hoping this was just a bad day. But, thank god I had this policy for 10 years and bought 2 more. But, if this was my first time it would of been my last. Today was the WORST customer service ever.

Was very knowledgeable in the company's warranty and its coverages. Was really concerned about what I needed and very professional with coverages and costs. I feel very secure with Choice Home Warranty. Thank you so very much. Have a nice day.

AC service. Could not set a claim online. Whatever the problem was I could file a claim online. Called and had to file a claim over the phone. That was extremely difficult because had to talk to a computer. A real person could of did it much faster and a lot less stressful. Computer conversations when you are trying to get help is piss. Poor customer service in my opinion. Once I got that done and the service guy came out and did his job. It was great.

Agent was professional, courteous and informative. He provided all information necessary and ask if there was anything else he could do. He provided me with the Claim Number and forwarded on my email address, also. I have referred individuals to Choice in the past.

The representative was very knowledgeable and answered all my questions either hesitation. I look forward to the peace of mind with this service. I feel confident that this service will ease my concerns regarding their coverage of my systems. I opted for the Total Package.

Terrible! Constantly deny claims 2 out of 5! Cancelled this policy. Do not use this company, unless really need something. Ok for repairs sometimes, but not if have a real issue. Did talk to Resolution Dept Mngr. He tried to help as best he could.

Great Technician who arrived on time and was prompt with the service and repair. All that was needled was a capacitor replacement, which was quick. I would recommend this Technician to anyone and will use him again in the future.

The technician was good. As for Choice.... I’ve been a customer for several years and have only filed 3 or 4 claims over the years ....The broken piece on the microwave was worn out over 6 years of use and the part fell off. It was not broken by anyone!!!! It’s ridiculous that you denied my claim & you won’t pay $25 for the part that I just ordered on line to fix it!!!! I’m strongly considering canceling with you!

Elliot was very thorough explaining all of the options available to me without being pushy or abrasive. He assured me that he will personally be available whenever we need assistance. His attitude and personal touch were greatly appreciated. I am looking forward to working with Choice Warranty in maintaining our beautiful home over the year ahead.

I have used the call back method of your phone answering system, and have been waiting for a call back with a promise I would not lose my place in line, since 9.50am today... It is now 12.15 and I haven't had a call back yet... This is my third call and I have been waiting for 20 minutes and still waiting.

Good customer service. The technician was good, on time, and friendly. He helped me choose a new stove. The reps were easy to reach out to. Not a long waiting time. The online form is easy to use. So far so good.

I am seriously thinking about canceling my service with HCW. My A/C stop cooling last Thursday and I place a claim with CHW and have been getting the ** Customer Service possible. I have had two schedule appointment and Vendor never showed up. I called CHW to tell that that NO Vendor came on site to my property and CHW said AX Brokers sent them diagnostic on my A/C problem. I keep tell CHW that it is impossible for AX Brokers to send them the problem with my A/C if they never came on this property. I have talked to 3 or 4 different claim rep and got any help from neither one. Once I get my A/C fixes or if I get my A/C fixed. I am not sure if I want to continue my business with CHW.

Your employee was a very pleasant man. He clean and removed what needed to be done. However, my dishwasher continues to leave my dishes dirty. The soap dispenser is not working, and it takes a few tries to get it going. Please fix this problem for me. Thank you.

Our toilet wax seal was leaking and contacted Choice Home Warranty Service. Service was appropriate, prompt, and complete. Solution was determined, corrected, and cleaned-up. All went very well. I would recommend Choice Home Warranty to anyone who is looking for a home warranty service.

The tech was friendly and informative. The service tech came for repairs on time. Choice Home Warranty has been a good choice for repairs. I would recommend them to friends. We have used Choice Home Warranty many times and have been happy we had them.

Claim submitted on 05/24 for my pool filter system and it is now 06/07 and I have heard nothing on a contractor coming out to repair. When I email I get the automatic reply that they are working diligently to find someone. I am trying to be as understanding as possible.

The appointment wait time is too long. It is taking 2 weeks to get repairs. I should not have to wait this long to get my refrigerator repaired. There is food in that might get spoiled. I am a senior on a fixed income. I paid out my Warranty in advance.

Came out in a timely manner, service technician was very nice. Was told, Thayer would replace my washer rather than repair it. The only drawback for me is won’t get my gift card for replacement for up to 30 days..

The service tech, came. Found the issue, and ordered the parts, and when they arrive I am to call and they will come and install them. He was a very nice and knowledgeable young man. Prompt. Professional,, a very good representative for your company. Very good doing business with your company. So far I am satisfied and will recommend your company to others. Thank you.

I called the phone number for setting up a claim late at night. The recording said it would be better to go to the website so I did. The website made it very clear and easy to file a claim. I had no problems figuring anything out. A few minutes later I received an email stating I would get a phone call in the morning from a technician who would come out and assist me.

Technician was prompt, knowledgeable and courteous. He thoroughly checked the functionality of the different cycles. He determined that the appliance did not wash well because the hose to the washer did not supply enough water pressure to do the job well. He suggested that a plumber to fix. He could not. I contacted CHW and await their reply to complete the job.

Tech came out and Dishwasher could not be fixed. Same Dishwasher on Lowes.com was $598 they sent me a gift card for $266. Not enough to replace dishwasher or purchase another one from Lowe's with the Gift Card. So I'm trying to figure out what to do with this gift card they gave me...

At the beginning of the sale Clarence was pleasant to speak with, very helpful in explaining all my options. When I decided not to purchase the extended warranty (3yrs), Clarence got agitated, and abrupt with me. I was referred by a neighbor and want them to receive a credit if any. Clarence was unable, or unwilling to look them up. (I did not have their phone #).

The service providers that have come out to the house have been fantastic!!! The follow up from Choice home warranty has also been excellent. The reason I had to take away 2 stars is because I must have been confused when I purchased the policy. I wanted the policy to cover the older HVAC and the older appliances in our new home. I was under the impression that if the issue was not fixable that the policy would replace it.

Leo was very helpful with whole process. I was able to get a good price on a multi year contract. It was a very easy process. I will recommend Choice to anyone of my friends that is interested in a home warranty.

I had to find my own repair person to work on my stovetop. This was difficult due to the requirements your company had for them to submit an estimate. I was successful in finding a repair person and then ran into numerous obstacles. I appealed the offer since the amount did not come close to replacing my cooktop. I was asked to measure the top, then to show a picture of me measuring the top, then resubmit my claim number. To me, these seemed like attempts to get me to just give in. My claim number should have been with my paperwork, and the size of the cooktop was submitted early in the process both by me and by the technician working with me. Why was it necessary for me to repeat all this information? I feel cheated because I was not offered enough money to replace my cooktop, even though this was my understanding when I purchased this policy. I was told I have no further recourse in this matter.

The technician arrived promptly, diagnosed the problem quickly, and then created a temporary "work-around" so that my dryer would actually function while we waited for a part to arrive. We are pleased with all of that.

Choice has always responded on time and helped me take great care of my problems. I have found them to be very fair in following the contract that I have with them. My best feature of this company is that they will actually TRY to assign your repair to a company that YOU are familiar with. For recurring issues, this allows me to have a relationship with a local company that knows my system. Worth every penny of the monthly fee!

The appointment was from 0700-1100. I called after 11 because no one showed up or called. They came after 12 but was unable to run any test or to check for a leak because the tech states that he needed permission from his company and Choice to run any test. Now I have had Choice for going on 2 years and this is the first service that I requested and before Choice, I had AHS that cost more but the service was better. Now I still didn't get a callback or when the tech is coming back. My upstairs temp is over 80 degrees and I need some service.

He was quick and efficient in his skills and showed me what I can do to correct it next time. He was polite and showed me everything he did and why it was messing up. He was knowledgeable and he was able to fix another issue.

THOMPSON Pool Service Technician Richard is punctual in the time as promised. He is very professional and expert in his trade of work. Upon his arrival he made a quick diagnose of the issue of strong Bubbles from the returns and irregular pressure Gauge reading of my Swimming pool. He open one of the Valves and replaced the broken seal gasket. He is done in less than 30 minutes and my issues are gone. I like to recommend to Choice Home Warranty to maintain this Company in your list of Reliable, Honest and Skills for Swimming pool Services. I also like to use this Technician for my every Service.

Buy this warranty when I purchased my home. After being in the house for 6 months the ac started giving me problems. I called and filed a claim. They came out. Paid their technician and he said there is a leak in the line. They come back and say they don't fix the leaks. They tell me, "You have to bring your own tech to find the leak and fix it," I tell them, "Why did I have this warranty if you don't do that." Ok I get someone. They find the leak and fix it and clean out the compressor and power wash it and it's ready to go. So call them and put new claim to come and look at unit again. They send another tech. He looks at it and says the compressor needs cleaning. I tell him that the compressor was just cleaned. He says, "No. He has to do it." So the warranty company comes back. "We don't cover the cleaning of the compressor." So the moral of this story - do not buy this warranty. They don't cover anything.

I move in on May 22nd. We found out about the A/C note given heat. I called you and technician came out, I paid them $75:00. They said they were contacted by your co. So I allowed them to work on the air.? I was told they put too much Freon in it. Chaffee air. I asked them again if they were scheduled with Choice Home. They said yes. The next day the other company came out. I only know the technician Doug. He said he was scheduled by you to schedule the work. I also spoke with the reality company. I was told by Doug that he would check on things this past week but I haven’t heard from him. The air will not cut off if set less than 77 degree. It will cut off at night and during the day it just blows. Please please assist me in getting this issue fixed. I have two other claims and I think the owner should have had this done. This should not have following on me.

Horrible company. CHW is not proactive in getting problems resolved. CHW do not follow - up on the jobs that the techs perform. You have to stand over the tech. to make sure the job is completed. The customer has to have the same issue done over and over again. This means that the techs. are not changing / repairing anything, the tech just go through the motions. The Case Managers' decisions are based on what they want to do, not what would benefit the customer. It took almost a year for an air condition unit to be replaced. I spent many many hours trying to get the air condition working. I had to send 1,500.00 out of pocket to get the air condition unit working. Why have a warranty if you have to send that amount of money out of pocket. CHW has many technicians that do not correct the problem. When the techs. have appointment they or a no show and or no call to cancel the appointment.

The plumber that came out to the house did a great job. He was very helpful and knowledgeable about what had to be done. The problem was the hot water heater and you don’t cover that. I’ll install it myself. Good Job.

In contact with technician, from Bright Star Tech. Arranged to come to my house 2 days earlier. Quickly diagnosed problem, requiring a part which may not be available. Cant rate fully, because we don't know if the microwave will be fixed or replaced.

Appointment Set for Tue. 6/8/2021 excellent timing. Fit schedule perfectly. Response time for request adequate, very appreciated. Can't wait to see the service person acting on the problem and the results. Would definitely recommend Choice Warranty to family and friends.

The gentleman was nice enough. He had no uniform to identify himself. He checked out the unit, my concern was the thermostat and he really did nothing to adjust it. His English was not good, it was a little hard to understand him.

Called on Thursday that my hot water tank is leaking. It is now Sunday and still no repair man called to set up an appointment. Called Choice and was told they are still looking for a tech. REALLY and now their excuse is the virus. In the meantime we have no hot water. Told I could call a plumber, pay for everything out of my pocket and then wait 30 days or more for a refund. And they won't tell me if there is a cap on the amount. This is the worst customer service I have ever dealt with. Will be surprised to see if this is published.

This is my first claim. The Representative was very courteous and knowledgeable. English speaking a most welcome start to our conversation. She gave me all the information that I required for repairs to get underway. Hope to not use this service again, but if need I feel very confident it’ll be handled professionally.

I was very disappointed to find out that when an appliance does not work, all I receive is a wholesale value plus up to 30 days before I receive payment. Your sales people stated you would receive the same model. That has not happened. I have spent three to four maintenance calls to find out that what I was told to become a customer is not the truth.

Even though he was late, the technician’s friendly service made up for it. Would recommend Choice Warranty and Justice Heating and Air in Omaha, NE, to anyone. Was easy to submit a claim. Great response time. Technician seemed to care about making sure service was done correct and efficiently. Would recommend to anyone having a home warranty for the simple peace of mind for the cost.

The tech came out, I had to call to confirm that they were still coming out for the day, and he only diagnosed the problem, so now he has to come back at a later date to fix it. Hopefully it gets fixed.

Denied my claim after 5 minute inspection saying there was rust on the unit. Are you kidding me? It’s outside in the rain and snow. Of course there will be some rust. The NYS Attorney General’s Office is my next call!! This company is a major rip off!!!!

My central AC unit had issue on Friday night. I submitted a claim through the automated system and a tech come out the very next day. The service was very professional, the quality of work was very good. So far I had very good service. I highly recommend CHW to everyone.

Great response, fixed the problem. No complaints. Great company. My only regret is that I didn't sign up sooner for the warranty!! Very simple and easy process to get out the correct company to fix the problem!! The company that responded was very professional and polite. They explained the problem, gave us all of the solutions and then fixed the problem.

Appreciated prompt response to claim. Technician scheduled an appointment within 2 days. He quickly diagnosed our dishwasher problem and has ordered parts to fix it. Choice approved the cost of repairs. Very efficient process!!!! I'm so glad we signed up with Choice Home Warranty...especially after a bad experience with a competitor!

You sent someone the next day. He came at the beginning of the time slot.. so happy about that. He did a good job.. It's working well. Cleaned up nicely and was done. I appreciate getting it done so quickly. Thank you.

The 2 techs were professional. They went in, told me the problem, fixed it and even cleaned up some of the mess it caused.. I would recommend CHW warranty and the techs to my family and friends. I hope to have same experience.

Service was scheduled in 2 days and the technician was professional and efficient. The issue was resolved the same day. The whole Process was convenient. I would recommend the Choice Home Warranty to my friends and family. Great customer service.

Sink motor is NOT running properly, it blocked with spoon.. Just observed with motor sound, he removed that.. Initially we thought it was sink motor failed, it needs to change, but not needed. Just knowledge/experience matter... nothing done work.. As agreement I have to pay $45, so I paid. All is good, my work done smoothly.

The technicians are all great, but the process to get things done can draw out for weeks. I’m about two weeks without a fridge and still don’t know when I will be back up. The fridge need parts for further approval and I still don’t know when the technician will get the authorization.

I wanted to thank the people at Choice Home Warranty for their excellent customer service! I was taken care of quickly and efficiently. The technician even came out on a Saturday to complete the job. Thank you so much Choice Home Warranty!

I wish there was a star that is below one star. I could write a book about my experience with this nonprofessional company. Not the techs but office. I plan to share with my neighbors and friends. Very sad that you are in business.

This is a terrible company to do business with. I made a service call paid the $85 fee and had your recommended technician come out. This guy was literally at my house for maybe 30 seconds to say I needed a new water heater. Choice denied the claim and wanted me to pay out of pocket at an astronomical amount of $1,615 for a water heater. We ended up having another plumbing company come out to install the water heater we purchased from Home Depot. Only to find out this brand new water heater was “leaking” as well. After our hired plumber tested our old water heater to find it’s in fact not leaking at all and it’s perfectly fine. You know the one Choice Warranty hired out told us was leaking and we would need to replace.

I was unaware that CHW had decided to not cover my claim. I had to pay $275 for the claim, and I am very very upset about this. No one informed me that it was my responsibility. I would have had my own plumber.

The repairman from Stonecraft was very professional. He replaced my garbage disposer in a timely manner. This was my first claim with Choice Home Warranty and was very pleased. I would truly recommend Choice Home Warranty to my friends and family.

The response was good, but my claim was rejected even though it was not my fault the glass top cracked. I woke up in the morning and the glass top was cracked. I’m afraid it is now going to be hazardous if it collapses.

The contractor came out and looked at my garbage disposal and determined that it was bad, went and picked a new one up and had it replaced within 1 1/2 hours. The contractor was very nice and professional. The job was approved within minutes.

I filed my maintenance request online. It went very smooth. I had to look up my contract number online before I could file my request. Look up was fast and simple. I hope that the actual repair will go as easy as the request.

Excellent response time, service and follow up concerning the repair of our Air Conditioning Unit. Also, the entire warranty experience was online, which is very convenient. I’m very happy with Choice Home Warranty and would highly recommend protecting the systems of your home with them.

Length of time from claim filing to service call 7 days. Vendor rescheduled visit at last minute with no warning. Had to take off work 2 days. Problem not covered. Paid out of pocket for repair. Cost of service higher than average for specified service.

I tried to get you people on the phone several times. I never got an answer so I had to do everything online. I really had questions about the policy. I hope this warranty is good; I’m stabbing in the dark here.??. I have no good rating at this time since I had to check a star.

My experience with Choice Home Warranty has been horrific. They have declined every claim I have made. They have a appeal process where you have to schedule 15 minutes with a “case manager”. I have yet to have one of those case managers contact me within that 15 minute timeframe. Right now I would say don’t waste your money on these people. AHS treated a heeluva lot better.

My first attempt at a repair is going well. The contact from Choice was swift and courteous, I am waiting for repair person to contact me. However this is a weekend and they will call Monday morning. My problem is with the ice maker.

James **, who took my call on Tuesday, processed my request and followed up with an email alerting me to expect an appointment. On the day of service, the technician was on time (in fact a little ahead of schedule) and efficient, courteous and cordial. He was able to diagnose the problem and resolve the issue quickly.

You all were quick in getting us an appointment., however, all of a sudden A/C started working and is still working. So we cancelled appointment. So, feel good about when it happens again you will again be responsive and schedule appointment quickly..

I called it in on a Sunday evening and on Monday your company responded that they couldn’t get anyone to service me and I should look my self for someone to do the work. Then later on a couple days later I called in & found out that they found someone to fill the call. No notification of this was conveyed to me unless I haven’t called. When the gentleman came he was very polite and attenttive. Resolve the problem within a few minutes.

I was very happy about my last claim. The technician came out to the house the day after I made the claim. He fixed the problem in about an hour and left with a working ac unit. There was no out of pocket cost except the service fee. I am very happy with Choice home warranty.

The technician was great and he fixed our dryer. He was courteous and he cleaned up his mess. He had to drive to pick up the part and he came back and fixed the dryer within the time frame he gave. The only issue I had was that when he took my check it wouldn't go through because he said the system was down so I had to give him a credit card which I don't like doing. It wasn't his fault at all and he was very apologetic about it. His professionalism was great!

I would absolutely recommend Choice Warranty. All of the specialists they have sent have been thorough, timely, and answered all my questions. I have been very pleased with their professionalism and focus. I would recommend Choice Warranty to anyone who is looking for a home warranty company.

I’ve had CHW for my condo for 5+ years. Now that I needed them for service calls they declined all 4 different service calls in the past 1 year back to back. Even where I found them wrong as the service contract had said otherwise. Their contractors are designed to come collect money and then leave. Few hours later you’ll hear CHW decision declined. Their appeal process is waste of time as they do not provide proof or information you request. In fact CHW is known to be a crook. Several states have filed lawsuits.

Chris was amazing. I would pick him over and over again. Great customer service. Came out twice just to make sure everything was good. Called me several times just to let me know what was going on with my AC unit. Thank you. Jana

We submitted a claim for an a/c that was not cooling. Choice could not find a technician and offered us the opportunity to find our own. We did, and the process to have the claim approved has been a nightmare.

I had an appointment scheduled for 3:00-8:00 pm. Jacob called. Said he was in the area and could he come now which was about 10:30 am, I said I was out and would be home in 1/2 hour. Jacob arrived shortly thereafter, very polite and professional tech. Jacob from AB & E replaced my part and I signed paperwork and he stated, "Have a nice day," and he left. There should be more techs like Jacob. I give Jacob a 10 Star.

The 2 men you sent to my house were awesome. 100 percent better than Smittys Plumbing. I believe the other 2 were from Dragon plumbing. They were the top. Thank you Choice for sending these 2. Please never send that smittys plumbing to my house again. Again thank you Choice for finding the right plumbers to my house.

Updated on 06/10/2021: Six days with no A/C while they jerked me around. Replaced condenser fan motor myself. My cost $ 460.00 in parts. CHW tried to decline my claim. Then tried to use inferior parts. I’m done with them. Want my policy fee refunded.

I would recommend the technician that came to my home in June 4, he was thorough, quick and friendly. My experience with Choice’s policy and procedures are a different story, not sure I would recommend this company to any more of my friends or family as I have already previously gotten 2 of my family members to sign. Maybe switching companies.

I have requested service on two items. Each time Choice has nullified or modified the claim for some reason or other resulting in greater expense than the $65 service charge promised. It does not seem that I am receiving the warranty service contracted for. I have a third service requested and scheduled in a few days. If this happens again, I will cancel the Choice Warranty Service and report the deceptive behaviour to whomever I may.

The service guy from Fire and Ice was ok. The problem was that two a/c companies were scheduled and Mr. ** was very persistent. He called several times telling us to call Choice to tell them that someone had already taken care of our a/c. My husband finally got annoyed and hung up on him.

The technician was very helpful. He explained the problem and is ordering the part to fix it. The company he works for should be extremely lucky to have him. I would definitely recommend this company. It was a pleasure working with the technician.

They took care of us with getting our a/c back up and going as they do everything we need them for. Thank you very much Choice Home Warranty. Will definitely be renewing when my contract is up. They have helped me with my water heater and garage door also.

Claim **. Island Breeze arrive yesterday and found the problem was moisture on the fuse. The tech tried to fix it, but it only worked for a while until the moisture built up again. I do not blame him because it took hours before the moisture returned.

Tony showed up in the timeframe I was given. He was very easy to work with. Asked questions about what issues I was having. He got my repair completed very quick and was very easy to work with. I would highly recommend him to others for any heating and cooling repairs.

Isaac was prompt, polite, and quickly made our repair. I would ask for Isaac specifically in the future. Really appreciated getting this repair done. Isaac was even able to move our appointment to earlier in the day, which we had requested.

Great customer service and good quality work. I recommend that when the service call is made get the technician out as early as possible cause the has a dire need for their equipment no matter what it may be. Thank you.

Choice has been very responsive to our claims and exceeded expectations. Easy to submit claims, follow up on and they employ a professional network repair people who always respond professionally and in a timely manner. I would recommend Choice if you’re looking for a Home warranty company you can trust and count on.

The service provider was Log Doctor. They were responsive and efficient. I appreciated their communication and courtesy. The only downside was the window of service was 3:00 pm to 8:00 pm. But, the service persons called and checked in, thought it went to the later part of the timeframe.

Our Technician was very thorough and got to the root of the problem quickly. The problem was diagnosed and the situation resolved. Unfortunately our washer could not be fixed and the process for a replacement has begun. We feel the warranty has paid for itself in the coverage we have received.

I had good service I would recommend to a family or friend. Thank You for your service. The heating and cooling people was neat and good at their job cleaned up afterwards and did a wonderful job. I glad I had the home warranty in place when I needed it I don’t know what I’ve done if I didn’t.

I chose CHW after checking out your competition in home warranties. The lady that I spoke with Miranda was the best representative I have ever spoken with. She did not rush the call. Took the time to fully listen and answer all of my questions. I also enrolled my son on this call. Miranda is by far THE BEST sales representative I have ever spoken with. I will refer all that I can to CHW. Thanks.

I reached out to Choice Home Warranty for help with my air conditioner. One company never showed or called. The second company received horrible reviews. I don't understand a business not answering their phone. I will be canceling my account.

I'm a little annoyed at the way you do business. As soon as I place the I get 3 email from you, a welcome, a survey, and an option to purchase the policy with a 75.00 copay. I hope this is not a start to a bad relationship.

Every time I use you you email me tell to get someone. If I have to do it myself what do I need you for. This upset me very much. I am disabled. I can't move around well. This makes me more up because I am praying for nothing. Would you please send a person out? Thanks.

I spoke with a great sales person, got signed up. But I was supposed to send paper work in via email but neither of the email addresses I was given actually worked. Both emails declined. If this is an indication of the service I'll get, I may not actually go with this company.

I did not appreciate the personality of the telemarketer/sales representative after money was taken from my credit card. I wanted to switch my email and his tone changed and preferred that I switch it myself. Will I be experiencing the same if I call for anything regarding my policy? This bad experience is making me want to flat cancel my home warranty and go with American Shield. After the sale is processed it’s improper for that representative to change his or her tone when wanting to make changes. For this situation it was just a change of email. I did not appreciate that and I’m considering in flat canceling this policy and head over to American Shield. He did however please me with a reduced rate.

The service provider did well. I just don't like that fact that Choice change my renewal date and keeps pushing it back from the original date in May of each year. The plumber was good and got things done quickly.

I am really happy I chose this company. It was easy process to file a claim and repair was quick. I was serviced in less than 2 days I was able to get early morning repair. He fixed my issues and made sure they were fixed! I’m very satisfied.

Our garbage disposal sparked and stopped working when trying to use it. Something may have been in it. The service man came from United Appliances and fixed our garbage disposal in a very timely manner. Now it is working fine.

The last call about the A/C was fixed quickly and I was thankful about it but I have called 6 times about my fridge...The ice maker and water was not working...The first people got the water working and the ice comes 4 days out of 7 and when it does finally come out, it's dark gray!!! Ugh!!! I can't use it! The last man you sent said that he suggested that the fridge is replaced. Ya'll sent another man out and he called just before he was to arrive to say he was not coming!!!! I have called 5 times since then. No one will call me back....I need ice and water!!! Also, now the door sweats water on the outside of the door....It was not doing that before it was worked on. Please call me and get someone out to fix the problem. My cell is **. Please call me!!!!

As I explained to Kayleigh, I have had several home warranties and have not been satisfied. She was very professional and took 3 of my phone calls and answered all of my questions. I was comfortable enough to sign up for 3 years.

I was helped promptly, my agent was pleasant and answered all my questions. I had been shopping around for Home warranties and Choice had the best coverage for the cost. The details on coverage make all the difference in comparing companies. I am getting great coverage even on my pool and spa, with a lower service call fee than most others.

Mr. ** came out on the assigned day… Actually earlier than the scheduled appointment. Inspected the unit and immediately diagnose the problem and fixed it. He was pleasant, knowledgeable and efficient. First time I ever dealt with a HVAC technician who didn’t just say you need a new unit.

It was very easy to start a new claim online. It was simple and an easy step by step process to file a claim using the Choice Home Warranty website. I highly recommend using this system to file a new claim.

Just filed a claim and within minutes I got a confirmation and claim number to reference. Now awaiting a service appointment call. The sales rep I dealt with for both homes that I have insured through them was great to work with. We chose to get the discounted 3 year plan, with the bonus months added for each policy.

Not happy with the not service that y'all offer. I'm under contract till November and I will be dropping this supposedly insurance that helps you pay for things in your home that break. Which is a lie and I will not refer this company to anyone. Not happy at all.

I highly recommend this company for their fast and efficient work. I called in the evening and the next day I had service. I would recommend K. Marion Service Specialist for their commitment to get the job done. Thank you for your service.

I switched from AHS to CHW a couple of years ago, due to the horrible customer service at AHS. I am sad to say CHW is NO better. This was my first claim with your company, and if you do not rectify the situation, it with probably be my last. The claim was for a simple leak on a hand held shower line, at the diverter, under the tub. A simple repair, but it was denied. Apparently the technician check "Little Corrosion" on the form, which was enough for you to deny it. I appealed it but haven't heard anything yet. In the Meantime I out my $40 a month for the last two years, and the $60 I paid the Plumber for the call, and STILL can't use my shower!!!! If you don't cover something as simple as this, what the hell do you cover? PATHETIC!!!

So far I have had 3 claims and Choice has not paid for any of them. If something is not going to be covered, please tell me before the tech arrives. I am a 75 year old widow on a very limited income and I thought this would help me when I have to hire any repair to be made. I paid for 3 1/2 years and I now have regrets.

The technician that I dealt with was great! Choice warranty gave me a run around and kept giving me different reasons my claim was not moving forward. After many phone calls and me being very persistent I am happy to report I got a new water heater installed today. Choice Warranty was difficult to deal with. I dealt with some rude representatives and some helpful ones. Thanks to the technician (Don’s Plumbing) for not giving up and being very patient with me and Choice Warranty.

The situation with fixing my Air Conditioner has been an awful experience, How do you fix part of the problem and all that makes it work. One part cannot work without the other. A good faith company like Choice Warranty make choices to what they fix. I pay you every month. I do not use you every month but you still collect from me. What if it was where I paid you as I used you. You could not make money that way. Until you abide by your service to being fair, I feel you are using people for a profit. How can you call yourself a good faith company when your service is not reputable. Stand behind your so call good name and make it speak out for you through your customers. Without customers you cannot stay in business.

The technician performed a thorough inspection of the washer and found no leakage. He inspected further and found that the water was coming from a drain pipe next to the washer as the washer was in the rinse cycle. He advised that a plumber would be able to fix this issue.

The A&E technician was GREAT! He tackled the job right away and wasted no time getting the ice maker fixed. I'm very happy with the way they work. It say they work for SEARS but I believe the company name is A&E.

Disposal was leaking from the dishwasher drain line and when the disposal switch was turned on with water running. Tech was great, got the job done. I would recommend this company for any other plumbing issue that may arise in my home. Choice Warranty team is great, I'm truly glad I chose this company for my home needs.

We had a leak that went from pipe to outside wall. We are so pleased with the service Chris did for us. Efficient, neat, and very pleasant. We couldn’t ask for better. I recommend Home Choice Warranty for all services needs. Perfect from start to finish.

Poor & inadequate service with inexperienced vendors. Even poorer service response by Choice Case Managers whose job is to Followup with customer complaints. One case manager failed to show up to scheduled meeting. Two other Case Managers failed to respond to my email request.

You hear horror stories about warranty companies finding ways not to pay out. I even was worried after talking to the technicians, but Choice came through and took care of their portion of the claim. All you can ask for from your warranty company.

I scheduled a service call for a water leak in my bathroom. I spoke with Christian and he was very helpful and quite polite. He explained that a Service representative would be getting in touch with me in the next 24 hours or so.

Lawrence from BW Electric was excellent, very prompt and professional. My only complaint is with CHOICE. Lawrence checked two items to be fixed, you guys made me pay two deductibles, then promptly declined both claims even though they are standard wear and tear issues. I had to call in, then get directed to submit an email for reconsideration, attempted to call again and there’s no answering service set up, and now the earliest I can speak to a case manager is Monday. Both Lawrence and myself are shocked at this lack of professionalism and courtesy. Definitely will be canceling my plan with CHOICE and warning others about your shady practices.

Very fast and technician was very knowledgeable and responsive. Finally a great experience from a home warranty company. Had 2 others that were not at all a company I would recommend. Great experience and would recommend Choice warranty and door company.

Texas AC & Heat did an excellent job troubleshooting and fixing my AC unit under a remarkable time. Technicians are very knowledgeable and well trained. Only 20 minutes late to the scheduled time because of the receptionist who answered my call.

First the tech came early. My appointment was set for between 3PM -8PM because I'm a teacher and would not get home until after 3PM. Since my daughter was home, he was able to complete the work. Second, he called me several times while I was in class for the deposit. So I had to stop my class because my cellphone kept ringing and I thought it was an emergency. Finally, there were two black drip mark (8") on my wall and black smudges on the toilet set and the floor. He just needed to clean once he was finished.

I reported that my air condition was constantly running and blowing hot air. The agent asked me to tell her what was the issue and after taking my request for service, she provided me with a confirmation number to have a technician come as soon as possible to analyze and repair the problem.

This company has been to our home 3 times for three different reasons. They are professional, thoroughly assess the issue, explain the rhyme and reason for the issues. They have made the overall process with Choice Home Warranty worth having this insurance.

El from Appliance Doctors was very professional and was able to resolve the issue. He replaced the coils on the solenoid and so far there has been no continuance of gas odors coming from the vent or within the dryer itself.

The technician came ahead of time and quickly diagnosed the problem and fixed. The headache I had was getting Choice to identify the technician in a timely fashion. I got the appointment almost a weekend after I opened the claim.

Mr. ** was very nice & extremely professional!!! He was on time which I appreciate. Called to tell me he was on his way. Was very pleased!!!. Would highly recommend him!!! He is a great asset to CHW!!! I would like him to service all my needs with heating & air. Thank you for such great service!!!

I submitted a claim on Tuesday morning. Got a phone call from a Technician a few hours later the Technician was here to evaluate the problem concerning my clothes dryer. Dryer was fixed by Thursday. Thank you for the prompt service Choice Warranty and Shout out to Mr. Robert ** my Technician.

I am pleased with the service the technician provided. However, I didn't know they did not keep their scheduled appointment time. My appointment was Friday from 2-4 and they arrived at 11:00 a.m. on Thursday. Thank goodness my teenagers were home, or no one would have been there for them. I did receive a text that stated "Cameron is in route" but that is it - from an unidentified number. I had no idea it was from the technician (and actually thought at the time it was regarding something at my place of employment). The technician was able to resolve my problem and I am satisfied with that, but the communication could use improvement.

The service man came out on Memorial Day to repair our dishwasher, called ahead to notify us of when to expect him. He repaired the dishwasher immediately as he knew exactly what the issue was. We were most thankful. He was most considerate, patient and knowledgeable.

I am happy with the service I have gotten. But yet again I am waiting for a part to come in that should only take 1 week to arrive. No updates have been given to me and I waiting yet again looks like months so not happy that I am unable to do my wash and have to pay a laundry mat when I have a great machine at home sitting there.

The Technicians came at a reasonable time and performed a check up on the air conditioner unit and determined the problem. More information concerning how much freon was needed and how much was provided should have been given. Nonetheless, the job was satisfactory. Thank you.

We submitted a clear claim that stated a water heater in the home was actively leaning and it was assigned as a regular priority work order. I followed up with both the plumber and Choice. The plumbing company did send someone out that day only because I made a fuss about it. We purchased this insurance and have been very pleased until now. This claim should have been listed as priority in my opinion. They initially stated the earliest their technicians could come was Tuesday. Then, they said Sunday, maybe Saturday. By Thursday night, we would have been flooded out. The dispatcher for the plumbing company went ahead and sent folks out when another call canceled. I just feel like the status of the claim was inaccurate.

They were focused on doing their job and were respectful to us. The technicians were on time for the scheduled service and communicated with me at every level. Some parts needed to be ordered, they placed the order and scheduled a return. I was very satisfied and would definitely recommend them to anyone.

I tried to use the phone system to file a claim but it kept giving me the the wrong response to me about answer what I said the problem was. I finally went online and set up the claim myself. Then I got a response that I had to call back to discuss it. So I called and I never got a call back.

Every time I submitted a claim I had a reply within minutes with a scheduled appointment. The service technicians are always very knowledgeable and trustworthy. Great service. I look forward on been your costumer for a very long time. Thanks,

AC repairman came on time, figured out the problem, did a quick fix to keep the AC running then brought the true part the next day and placed it in. He was polite and knew what he was doing. I'd use him again for the repair. He thought it would be three days or so before he could arrive with the part, but he was able to fit us in on the next day. Much appreciated.

Filed a claim for air conditioning unit and a claim for well pump! Ugh - when it rains it pours - cannot believe I had to open two claims! The claim rep was very helpful and reassuring! She took all my information. Assured me my issue was covered and set up a claim. I immediately got an email which made me feel like I was going to get some help!

Called for 4 straight days after Miss ** said she going to give me a call back in a little while and she has yet to call me back. The first claim I had on my ac was denied after I waited 2 weeks for first technician to send in the information that never opened the door to look at the ac on the inside. Then CHW sends out second technician that came in and takes pictures, gets the inside approved and is working on getting the outside approved and then the first technician sends pictures of my inside unit that he never looked at and CHW denied my claim.

Requested a certain company and they honored. They have always been prompt to pay my claims and send the best. Even in tough times they have always been able to find a technician to help us out. I find worth the amount of money I pay.

The website was very easy to use to file the claim and track it. They said it would take 24 hours for the tech to respond but within 45 minutes of me filing the claim someone called to schedule same day service. By the evening of the same day a technician had my problem solved and running again. The tech was considerate and knowledgeable.