Choice Home Warranty Reviews

Courteous and helpful. Saved my refrigerator! I thought I was going to have to replace it, but he was able to fix it without much trouble. I really appreciated the time he spent with me explaining the issue. Of course, when he arrived, the frig was working, but he took the time to find the issue. Thank you!

Our air conditioner went out on July 4th. I called after turning in a repair request to follow-up on July 5th. Was told that the repairman could not be at our home until the 7th. I called Carlos and he thought they might be able to make it out on the 6th but he couldn't promise anything. I shared with him that we were totally without air conditioning and the temperatures were to be close to 100 degrees all three days. Yesterday, July 6th, Carlos called around 11AM and said he was on his way. Took care of everything within 30 minutes. Great relief.

Everything was great, tech was on time and corrected problem. I would recommend Choice Home Warranty to anyone looking for a service. We had a quick response on service and did not have any other issues after. Customer service was great as well.

I was a little set back by the time it took for Choice to find a technician. After two days of Choice looking I finally used the option available to me to find my own technician. On Saturday, July 2nd, I found a local company that would come out late that afternoon and make the repair needed. My claim was denied and I was referred a case manager, Aaron **. It took 3 days and several emails for us to finally connect by phone. Situation was finally resolved. (After 3 days with no fridge and lots of spoiled food.)

Derrick ** was extremely friendly, helpful and knowledgeable. He answered all of my questions and looked to find the best deal for us. My husband and I look forward to working with him in the future! Thank you very much.

I only made one claim and was told that there was no one available and to find someone on my own. I just made a new claim on my washer that stopped working. So I guess I’ll find out if this claim is met.

We believed our pool filter was leaking, but the technician discovered that it was a different part. He was very kind, courteous and very knowledgeable. He answered several other pool questions that we had which helped us first time pool owners out tremendously. We will definitely call them for any future issues.

I was very pleased with talking with the customer service rep. He took the time to explain the options and secured the best deal for me. I elected to try the service. I hope that this works well as I have been disappointed with the current service that I have. I look forward to better protection for my home via this new service.

The tech was wonderful, very good at what he did. The part that the longest was waiting for the approval to do the work. I hope in the future you send someone this good also. Thanks again to the tech for his good work.

The service was great. But service technician said that he would email me my receipt. I have yet to receive it. I need for my records. I have to provide all receipts for living estates that I am try to provide proof and documentation of repairs.

The gentleman was very helpful on the phone. Thank you very much. He was very informative and very fast with taking care of my problem. I really appreciate it how he took care of me quickly and gave me no problems and everything was to move.

I was very upset when I called but the customer service person was very empathetic and kind. She did leave me feeling like she heard and understood me. I had a previous (very) bad experience with your customer service department, so this is a very nice change.

Technician provided quick and professional service on repair of my dryer. I would recommend to family and friends. He showed up on the scheduled date of the appointment, examined the dryer, determined the cause of the defect, and informed me, how he would proceed from there.

CHW responds to request for service in a very timely manner, as well as to questions I've had. This is important since service is slow in most places. But sometimes the technician that is sent is lacking. The technician sent to repair my HVAC took my service fee, told me he would have to order a part and left and I never heard from him again. Now I have to pay another service fee to get my HVAC fixed.

I enjoyed working with my sales agent; however, after speaking with him initially to get a price estimate, I received multiple calls and emails every day from different agents. It was overwhelming and aggressive, and even though I requested to be removed from the call list, I continued to receive calls from other agents until I said I would use another company if the calls continued.

My first appointment was with Lymuel's AC and Heating. On the scheduled date, I called the technician to confirm the time he would come. The given time passed and he never showed up. He never answered nor returned my numerous calls. I reported this to CHW. The technician didn’t answer nor return their calls and alert messages. I was at least expecting CHW to resolve this case for me on the same day. It is summer. It was 87F inside my house with all fans on and windows open. I called CHW the following day. They tried contacting the technician to no avail. However, CHW wanted me to be patient and wait another day or until the technician contacts them.

I have Two units of Air condition, one for upstairs and the other for downstairs. Last month my upstairs unit failed and I called Choice warranty and filed a complaint. They sent technicians and found that it was not repairable. They replaced whole inside and outside unit of course with some co payment since it was considered as an upgrade. Within one month my downstairs unit quit working and I filed another complaint. Again they sent technician and got it fixed

Well I have put several claims and only one has been great. It was DX air solutions. All other are just come in and do as little as they can but do not problem taking the 75 fee, and do nothing. Like I said DX Air Solutions is the only one that took care of my problem. I have put another claim and I haven't heard from you all. So I am not happy.

Prompt service on 2 orders - However I think oven replacement award is a bit low. Repairman arrived on schedule and kept me apprised of what he would be here. He was knowledgeable, polite & neat. I don't like receiving a gift card for credit. Want to shop where I choose. Linda

On time - professional - excellent troubleshooting!!! These folks knew what they were doing and they wanted to actually fix the problem - which they did and under 60 minutes!!! If future repairs are needed - I hope this is the company that is sent. Thank you Arctic Air!!!

Randy came and identified it as just needing a reset button. Then he showed me how to fix it myself next time. Gave good advice on not overtaxing the disposal - cutting fruit peels to smaller sizes. I am pleased he came on time and was done quickly.

When I called Choice Home Warranty about my issue they were very professional, polite, and responsive. They allowed me to hire my own technician and approved refund for my cost the very next day after the form was submitted. I am extremely impressed and pleased with Choice Home Warranty.

First of all the repairmen were great. But that’s where the good stuff stops. When I have to pay hundreds of dollars to your company every year and $65 on every repair. Just to have Choice to tell me that it’s covered under warranty. Just call the manufacturer. I pay you to fix my unit. So why do I pay you if you don’t fix it? Why should I renew my policy next year?

I made an appt to have my washer repaired the tech showed up and did not have the part said he wails have to order it. I informed him that I would be going on vacation and would need this matter resolved before July 2nd. He came on June 23rd. The part did not arrive until after I left. The Tech did call me and I informed him we now have to wait until August 2nd at my return. I don't have anyone who has access to my home to get this done any sooner. When I put the order in I said it was the drum, it was making a lid banging sound during the spin cycle. I don't understand why he was not prepared with the supplies to fix the problem as I stated. Had it not been the drum I could then see him saying the part must be ordered. But I specifically stated on the claim that was the issue.

The case worker for this repair said this was a pre existing problem, so it was denied! There's no way to determined when the unit failed. Three days ago this was producing cool air. I thought your company stood behind what you offer. Not very dependability!

My Georgia Plumber has great customer service and communication skills. The technician was polite and knowledgeable. Once he determined the issue with the toilet and shower, it was fixed without any issues. I would definitely like to use their services again.

Went online to make a claim for my A/C unit. Simple to do and had a technician scheduled within 15 minutes after submitting the claim. A/C was repaired by 11:00 am next morning. Temperature that day reached 105 degrees. Very happy with the process.

The technician sent out to look at dishwasher was excellent, however, I have not been satisfied with the solution that Choice Home Warranty provided. I received $246 toward a replacement of the dishwasher which means I am responsible for the majority of the cost.

The tech was cordial. He stated he knew the problem and seemingly corrected it. All seems well now. I would call this vendor again if needed. Time will tell. My previous experience with the vendor Choice Warranty sent for this problem was not good. The issue recurred which resulted in this visit.

He was quick, on time and solved all my issues! I am pleased because the first technician never ordered the part. Thank you! My refrigerator had a part that was broken... He picked it up locally and was on time and did a great job...

The technicians that came out were wonderful. My husband is medically fragile and they bent over backwards to get us at least cold water so I could tend to his needs while we waited for approval to replace my water heater.

Respond time was excellent and company Case Cooling Services were excellent and right on time. Thrilled for this positive experience as our last experience with a refrigerator repair was a disaster. Technician never showed up. I am hoping this is a new turnover for the companies Choice uses to service us clients.. Past experiences have been painful. This last air issue has given me hope.

The Choice technician came a day early and determined one of my units was just a little low on Freon and that apparently fixed the problem. The technician was experienced and competent and completed the task in minimal time. The entire process took much less time than I expected.

Unit not cooling to set point during heat of the day. Scheduled Warranty thru web and had a quick response and scheduled AC company to come out. AC techs called prior to time scheduled. Techs came out on scheduled time and made repairs and completed within the hour. AC working normal.

The company was very helpful. They had a cancellation 7/5, a day earlier than planned. Girl called to let me know someone was about 20 minutes away. Jamison was quick and efficient. Got my tub and kitchen sink water flowing quickly.

When I called Choice to submit a claim, they said, "Please give us a detailed account of what the issue is about your AC." But I don't know anything about the AC. I tried to explain to them what I was told and they said, "It's not detailed enough. I cannot authorize it. I cannot look for a vendor for you." So here I am trying to explain in so many words in different ways and they said, "It's not detailed enough." I told them, "Well, then give me someone who can understand what I'm saying." So right now, I'm frustrated too. One of the customer service reps hung up on me. Then I gave up and tried to submit the claim online. I figured out how to do it and from then on, I have been submitting claims online. It's really quick and they answer really fast.

It happened right before the holiday and I knew nobody would call during this time. My water heater was gone. I made the best of it. Long story short they called, came, assessed and made repairs after getting necessary parts and repaired all needed. Thanks to my technician and Choice Home Warranty service I have hot water, the only part I was unsatisfied with was the fact that I had to pay out of pocket plus my service fee. I thought the company would pay more. Thanks again.

The Air Conditioner was not not blowing out nothing but the it was on. Come to find out that it got wet and did the best he can do and have to order a part it. He said he will put in the part with Choice Home Warranty and they will be emailing me back saying that the part is in and when someone will be coming out.

The response to a claim is great! In less than 24 hours you receive an email that a technician has been notified and the date and time is set. Choice has really earn my respect on being the top home warranty.

After thorough inspection it was determined all is well, and no further work is necessary at this time but for me to keep my eyes open and notify contractor if any further developments take place. As of now all is well.

Customer service is awful, hard to get thru. Can't count how many times I have been hung up on. Don't want to go thru with claims without a hard time. I told them to cover both of my water heaters, they only covered one when I emphasized how important it was to cover both. Now, I have two that are in need of repair and I have to pay for the 2nd one out of pocket. What a sham. Should be able to trust your provider, so I will take my business elsewhere. That's just the tip of the iceberg. Talk to Discover, they have the best customer service of any company I know. Maybe they can give you guys some pointers.

The entire claims process has been satisfactory from filing the claim, working with the service provider and having my questions answered by Choice Home Warranty. I am a satisfied customer and will continue to recommend Choice Home Warranty to others.

Please, send out the technicians, who can fix the problems under 1 services day,. like SEARS. I do not like, if a technician coming 2, 3 times to checking a problem, like today.. 30 day is too long for waiting for the GIFT CARD.

When our over the oven microwave died and the technician declared it dead, we understood that Choice would replace it with a like model. When they sent the check for the replacement, it was at least $100 less than the microwave cost, never mind the installation. When I questioned it, they said they determined the cost using their own statistics, not what it costs to buy one at the store! Sounds like a scam to me. No longer a Choice customer.

Elizabeth has made the process simple and convenient! We started out by emailing as I was busy with work and finished up on the phone. She explained everything again and confirmed prices. Would totally recommend to friends and family! She was awesome!

My contract states repeatedly that if CHW cannot repair my appliance, then CHW will replace the appliance. This statement is false. When my dishwasher could not be repaired (parts no longer available), CHW notified me CHW would replace the dishwasher. However, the funds offered by CHW could not but ANY dishwasher, much less one with comparable sprayers and cycles. I shopped scratch and dent stores and holiday sales, and could not purchase ANY dishwasher for the funds offered by CHW. I protested the amount and that I was forced to shop at Lowe's as the replacement funds came as a Lowe's ecard, which is totally unacceptable.

Jean did a wonderful job, but I thought you advertise same day fix. I called on Friday or Saturday and had to wait until Tuesday. The first guy I talked to was rude. He acted like he couldn't understand my situation. He kept asking me the same questions over and over again. That is annoying extremely!!!!

The technician was very knowledgeable and professional. He not only provided a thorough diagnosis, but he was also able to educate me so that I can better understand hot weather related a/c issues and what to expect during super hot weather.

Worker was punctual, friendly, knowledgeable and professional. Checked the a/c unit, found what was wrong, fixed it without any problems. Answered my questions professionally. Will definitely use this company again. The best thing was coming promptly to assess the problem. The weather has been so hot. Greatly appreciated that.

Seth was courteous, professional, and very detailed and informative and gave me info. On all plan choices for additional savings. I was able to make a plan that fit best. I look forward to Services in the future. Thank you Choice Home Warranty!

I had a water heater that had internal leak and Choice Home Warranty denied my claim without explanation to me. I think they could have handled it better. I WILL shop around and find another Warranty company. CHW, YOU FAILED ME!

Technician was good with analysis and claim was processed in timely manner. However, having to wait up to 30 days to receive the funds to replace the broken appliance is unacceptable. A tenant should not have to wait a month to receive a working washing machine.

I learned about my appointment and determination of benefits by calling in as emails about these issues did not come timely. This allowed me to move up my appointment for my disabled dryer. And set up a convenient time for repair.

The technician was on time and very efficient. We have used and are happy with CHOICE! We also used them to repair our garage door. The technician was on time, fast and efficient. I will keep our home warranty with CHOICE!

Never showed up or called on the appointment that was set. Called the day after and postponed appt. to the following day. Being without A.C. as you could imagine is not fun. Tech that did show up fixed the problem so I am pleased with that. That was our first appointment so I now worry that this is the norm.

Have had 3 claims. Very very satisfied with 2 claims...My cost for hot water heater replacement was over $1000.00 for "additional parts" which consisted of a few small pieces of PVC pipe, a tin pan to catch any drips, and new water lines.. very overpriced parts.

Well I pay Choice Home warranty every month $47 and some change well my AC went out three weeks ago and I have called Up there and there just ain’t nobody want to help me . The representative always blame it on the technician

Maryann was very quick to respond, so far I'm very pleased with CHW. Smoky Vistas manages 3946 Dolly's Drive, 1647 Little Cabin Loop, and 1057 North Ridge. We will be in close contact with Maryann. I look forward to working with the company.

As usual, the job is not finished. He has to submit a request to you to replace my timer. The second time this has been worked on. The first guy didn't do anything, now I'm still having to wait to wash clothes. I remember when I lived somewhere else, you guys had people ready to repair when they came out - not having to wait on permission. Very frustrating. I give the tech a 5 for communicating with me and explaining problem.

Technician was respectful and professional. Worked on the problem and completed the work the same day. The temperature was in the high 80's in my house and even hotter outside, but they kept working to get the job done. I am very satisfied. I would recommend this service.

My air conditioner went out, notified CHW and they sent a technician out to repair my unit. After inspection, he informed us that the unit needed to be replaced. He notified CHW and sent them the documentation supporting their findings. CHW did nothing to get my a/c working. The temperature was between 95 & 100 degrees. After waiting for close to a month and no action from CHW, the health of my family was more important so I had to repair the system myself. Now CHW will not honor the warranty and has informed me that they will not pay anything on my claim. CHW is a terrible company and I recommend everyone to go elsewhere for a home warranty.

I was very pleased with the company that was sent by Choice Home Warranty. The technician was very respectful, courteous, and professional. He arrived at the time he said he would. He seemed to be quite knowledgeable of his business. I will continue to do business with Choice.

Downstairs air conditioner went inoperative in the middle of summer. Choice warranty promptly contacted H & N air conditioning who was out the next day. They were very prompt and professional and repaired our problem in a few days after waiting for parts. Thanks to all for outstanding service and repairs when we needed it the most. Greatly Appreciated!!!

Sink Garbage disposal Issue solved quickly. Problem solved with a suggestion how to maintain for the future. Serviceman showed up as expected and was in and out of our home in no time. Would definitely recommend this service to homeowners.

Mr. ** is a true professional, he called in advance so I could meet him at my home. He was very friendly and polite while taking care of my concerns. He completed the job in about 30 minutes after arrival and cleaned up before leaving. I highly recommend him and his company for any plumbing needs.

My microwave quit working. After 4 service calls ($240) they offered $245 for replacement. An equivalent is going to cost me $650 + $200 installation. Save your money people! You are better off saving your money. Unless you like to be aggressive.

This has been the most exhausting experience ever. My hot water heater went out last Friday and to no avail it’s not priority, to Choice Warranty. Therefore, here it is Wednesday and I still have yet to receive service or for that matter a date as to when it’ll be repaired. I know for a fact this will never happen again, to me. To be a loyal customer for many years to receive this kind of service, is pathetic, useless & very unprofessional. Thanks for nothing! Tami **

Really responsive and prompt to my needs and the job was completed in record speed! I appreciate that I was notified when someone would be sent to the house. Updates were given throughout and I was able to track when the work would be done.

Great professional, prompt service. Got us taken care of fast and earlier than the appointment time. Also got the AC fins on the condenser cleaned to work more efficiently. AC HVAC service in Royse City would recommend highly, prompt and friendly. Thank you.

The system was already fixed by a friend because it took over a week to get someone to my house for repair due to a miscommunication by Choice Home Warranty. The technician who came was very knowledgeable and helpful. He checked out the system.

I find it dishearting how these companies say whatever they want on these form and it is so believed! I was told my AC compressor has gone out and here I am thinking the worse... and, to find out it wasn't even the air compressor! I felt like I was preyed upon because I'm a woman with no knowledge on AC systems. I'm out $150 bucks because I'm being scammed rather than helped.

Went online and submitted a claim. Within minutes I received an E-mail from CHW, they had an appointment the next morning bright and early. The technician was very good and very fast on getting the problem fixed. Thanks to CHW and Weather tech services.

I have asked for home warranty services twice since the time I signed up. Both the times the technician was sent without much wait and both the times the technician were knowledgeable and finished the work fast and to our satisfaction.

I was given an appointment for July 1 between 8 and 11 am. The tech started the faucet Had to be replaced. I was given an appointment for July 5 between 8 and 11am. No one showed up or called. I called and was told the tech would pick up the faucet in Orlando and and come over. I'm still waiting.

Fast to respond to our issues! Trouble with ice maker & dishwasher. Representative was very helpful and confirmed that issues would be resolved. Actually talked to an individual. I would recommend this company if you are looking for a Home Warranty Co.

I like Choice Home Warranty. I've had them for the last four years, and I just signed up for another three years. I'm retiring at the end of the year and I wasn't going to get the three-year one, but they made it workable. The vendors that have come have been very professional and helpful. I'm really happy with them. I call in to submit my claims and leave the information. Then the vendor contacts me to set up the appointment. They had to install a new garbage disposal. They worked on the ice maker in my refrigerator that was blocked by an ice cube and wasn't working. Then, they fixed the drains on my dishwasher. They also replaced the cage in my air conditioner and the handler. The coils and springs in the garage door were not covered though. Choice is way better than American Home Shield, which I had before.

I have used this home warranty for some time and the claim submitted was easy to complete on-line. The response time on a follow-up with service need was timely. Overall, I am pleased with this home warranty company. I was somewhat confused by the referral to service company providing the repair. However, my problem was completed and I was satisfied with the work.

Mr ** was so polite and so professional. He had my air back working in less than 30 minutes. Really appreciate the excellent work. I definitely will recommend your company to my friends and family. This is much better service than when I used another company.

We spoke with Neil and he was most helpful and answered all our questions. We have had your service since 2016. We have only used it a couple of times but we’re most satisfied. It is comforting to know that we have you to call on should a problem arise.

The first technician assigned was unresponsive. I spoke to him once and he stated he had not received work order. I continued to try to follow up and he did not answer phone nor return voice messages. Sent complaint to CHW and they reassigned to another technician. Much more positive experience. Technician even came out on a Saturday for the service.

I just called to buy my 3rd home warranty with Choice. It was quick and easy to get a great rate. I've had positive experiences with my last two properties, policies transferred to new owners, and didn't hesitate to buy a new policy for the condo I just bought. It provides great peace of mind. If you use it even once for a major repair or appliance, it is SO worth the price!

I was told it was a water pressure problem by repair man. Now about three weeks later water is leaking into my freezer compartment and freezing on the freezer walls. I have scheduled another service call and hope I do not have to pay another service fee for what is most likely the same problem.

The service and ease of use has been superb! The convenience and confidence that the task will get done is definitely a breath of fresh air compared to my previous home warranty experiences. Choice is the best choice for excellence!

It is Great service for sure. And the technician is also very great! Thanks. He Arrives on time each time, fixed the issue and give us some suggestions after repairing. We would highly recommend our friends to use Choice home warranty. And

Luke ** explained the program and coverage. I hope I understood completely what is covered and the true test will come when I use the plan and I am not denied because of small print of given wrong information, I enjoyed working with Luke.

In one year it went from $45 to $85 on house visits. It rapidly went up. I don't mind paying but they used to be in the competitive market and they no longer are. Even though I have had them for years and years it has not been in my interest that I have been a long time customer.

Very simple, not complicated, coverage is very good., the Agent answered all of my questions and concerns, and explained to me the policy and saved me some money, I terminated my previous contract with a different company because this company offered me more coverage for less money.

Elizabeth was informative and very clear with the service and what I was receiving on our homes. She allowed me to email for most of the information and when I was uncomfortable making the first payment online, she had no problem calling me to make the payment. It was securing and refreshing. I truly appreciate the service and look forward to working with Choice Warranty.

Very short and to the point for submitting a claim. Now, let's see how quickly the response is for getting a tech out to my home. I am hoping it's as smooth as submitting the claim as it is my first experience with Choice Home WARRANTY.

It took a few days for Choice to be able to assign a plumber. Lucky for me the issue I had was not super urgent. However, when the plumber arrived from J Walton, he was very professional, clean, quick, and did a great job.

Very good courtesy service! I would recommend to others. Claims paid, no problems. I used service, 2 claims - wash machine and furnace. No problems. Monthly rate is affordable. What else can I say, I’m happy with CHOICE HOME WARRANTY, no problems so far. If rates stay affordable I will continue with them.

I signed an agreement with you folks several years ago to cover everything I have, all appliances, all systems, etc. Now I am told by one of your employees, Jose, that my AC problems is actually the result of a problem with my ductwork. In my world ductwork is an integral part of any HVAC system but you folks apparently build loopholes into your coverage so that I now have to pay an independent contractor to correct that problem. To me that is a pretty sad coverage with a plan advertised as "Covers Everything"!

Overall very easy to setup appointment. The call didn’t take me too long to speak to a real person. My only complaint would be that the automatic voice machine couldn’t understand my request. Should just skip this step and direct me to an agent and save me couple minutes.

My sales associate took the time to walk me through everything a home warranty covers since I had never purchased one in the past. He was knowledgeable and treated me like family. I would definitely recommend working with Choice Home Warranty to any family or friends!

Never had home warranty insurance and recently filed a claim that was super easy. The agent walked me through their quick process and within a couple of hours I received my service appointment. Very happy with the customer service and the ease of filing a claim.

I am 76 years old. This is the worst experience I have ever had with any insurance company. Give you bad websites to go to, incorrect phone numbers. Do not respond to e-mails and refuse to call you during times you are available. Only call and leave messages during times of non availability.

Our warranty company fired us even though we hadn't had a bad experience. I started looking around and did some research. It seemed like Choice was a good alternative and they had good reviews. They had good policies as well as deductibles. I got ahold of them somehow, went through the process, and we signed up. I took a risk that they have a good stable of providers that would actually show up. It turned out, they have.

After I contacted CHW for a garage door problem, I quickly received an appointment with Winston Doors. They never showed up for the appointment and kept giving me new dates for their arrival. I contacted CHW again and was told that the repair would be given to a new firm. I received no confirmation from CWH on the change and after a couple of days with Winston still giving arrival dates that changed they finally showed up - 10 days after the failed garage door, and fixed the problem.

Was easy to sign up and with good coverage at a reasonable price. I haven’t had any claims yet, so I can’t review that process yet, but when I submitted info for a quote I was called within seconds. Hopefully they are that prompt with everything!

I am happy with Choice because they are very responsive when I put in a claim. They assign the service work quickly. I like that I can request a claim online. This is very convenient. We've placed several claims over the years and have been satisfied with their response.

7 days, no A/C & tech didn't show. CHW rep advised if I find my own tech then I'm on my own with expenses and it's only possible I'd be reimbursed if tech filed online docs on my behalf (which they don't have to do). Yet I pay CHW to provide my services. SMH.

Had someone come out and look at pool problem. Have not heard back regarding repair and material availability. Service person was nice and confirmed the problem... However, not sure of the repair as of this date...as they have not gotten back to me.

The technician is really good and fixed the problem with replacing the garbage disposal. The log doctor office’s response is bad. They scheduled the appointment but didn’t appear and they gave me call next day. It happened 3 times for the same and then finally appeared. They are really bad in maintaining communication and schedules.

The contractor was scheduled to come out 3 times and no-showed and when I called back CHW they just kept screwing me around. Now the guy came and said there's a crack in the unit and more than 30 years old but CHW won't replace it... So I had to call the repairman back twice. And it's still not working right.

My problem was my garage door would not close. Someone to fix it but he said that it came off the track. We paid upfront the amount of money for the plan. Now they said they don't cover it. That bull crap. A door is a door. Need to be fix. Dissatisfied with the company.

My refrigerator was deemed not to be repairable due unavailability of parts. The amount offered by CHW was fair, but it was in the form of a Lowe's gift card, which I have to wait 30 days for. Thirty days without a refrigerator?

I reported the claim and in 1 day the techs were scheduled and at my home. One for the HVAC and the other tech for our dryer. The dryer part was ordered, and the HVAC is being replaced. Experience to date is 5+.

The Ac repair tech was very through and very knowledgeable. Plus he was very professional at his job. His arrival time was exactly the time he stated he would be there. He did explain that it would be a couple more days before he would know what would happen.

The agent was very professional and took his time explaining each detail of the policy to me along with the cost and any specials that were offered. I'm very pleased with the policy and cost. After searching and reviewing other home warranties, I found that Choice fits all my needs at a better price.

First appointment happened in 1 day after filing claim. Waiting on approval for parts and 2nd appointment to complete. Technician was very professional. Phone reps the two time I called about my claim were also very professional and helpful and understood my situation.

Automatic garage door bracket to chain rail broke, unable to open and close properly. Did not have the luxury of waiting for Choice Home Warranty to send someone out six days later as it's a holiday weekend. Resolved problem ourselves.

Excellent timing and repair, the technician was very courteous and knew his job very well. HE COMPLETED THE job IN A very timely fashion, his diagnosis was immediate and accurate, His skill level is shown in the job he performed.

I had a negative experience with Choice before when I was living in Reno. We had an air conditioning system that went out during the summer and they told me they couldn't get anyone to come to my house for two weeks. I had my 97-year-old mother living in the house and there was danger because of the heat. One of my clients was an air conditioning company and I told them my problem. They sent someone over the next morning and fixed it for $100.

Able to talk this time easily to file a claim but remains to be seen how soon can they set up the serviceman. I’m still waiting for their service provider to set up the appointment. Hope it will be urgently.

I don't know if CHW did a shake down and got rid of some bad service providers, but the company that was recently referred to me to fix my plumbing issue was topnotch. This is the 2nd time I had to make a claim with CHW and I must admit my first experience wasn't that great. It started out rough, but ended up great after it took 3 attempts with different providers to fix my dryer that wasn't heating. It happened at another property I had at that time and I had a stacked washer and dryer that was in a tight space in a closet where the dryer was on top, the 1st company that came out told me I had to take it down so they could fix the problem. I called CHW back and on the 2nd attempt, a construction company came out to access the problem, but they never came back or followed up with me.

Contract offer sent to me by e-mail was very reasonable. Therefore, I called Eli ** to discuss this with him. He was very informative and answered all my questions. As a result, I purchased a home warranty from your company.

Easy online new claim process. Looking forward to a quick repair on my Air-conditioning not cooling in this hot summer. I am a REALTOR and many of my clients use Choice for their home warranty needs, including myself. I purchased the Choice 2 year home warranty last year and am using it for the first time in July 2022.

We are waited to have part repaired. Technical seems to be very good. Just waiting for Choice to approve the part. We will then hear from the tech. If not approved choice will give us a dollar amount. Thank you.

Great Fast Service. Highly recommend. I have needed the warranty service a few times and every time I had great results. I tell all my friends and family this is a must-needed service. The customer service team provides excellent service.

The service was excellent. Very good and kind professional! He arrived on time and provided information about the causes and solution. I strongly recommend this technician. The service provided when I started the claim was also good.

The company that Choice Home Warranty sent to repair the AC thermostat was extremely knowledgeable about AC systems. He quickly determined it was a programing of the thermostat was the problem that cause the ac to drop from 77 down to 50 degrees. Great technician.

Thank you Choice Home Warranty. KUDOS Choice Home Warranty Company. Your service was right on time. Your representative was friendly and understood my problem. They submitted my ticket in a very time manner. And I received a company response the same day. THANK YOU CHOICE HOME WARRANTY. Sincerely, Arlene **

I have been mostly pleased with my Home Warranty with CHW. The only exception is the plumbers with CBP in Texas. They do not follow through. They do not answer their phone and they cost me $1300 to buy a new water heater because they would not complete the simple repair.

He was on time, knowledgeable and friendly. He came out early on Saturday morning of a holiday weekend. I thought I would be without A/C for at least a week and he was there within 24 hours. I would highly recommend.

The repairman that came was courteous and very professional. Diagnosed and ordered the part and his boss scheduled the repair. He came out and fixed the unit in a very short amount of time. Very clean. Thanks for you service and response time.

Our technician came and was able to show that our AC was running well and did not need liquid Freon. We were thankful and would use him again. I do not have much to say because I can only tell what went on between the technician and his explanation. He was courtesy throughout the service.

I have been a loooong time customer of Choice Home Warranty. Within the last seven months I have had to make 3 claims on my A/C systems. The first one was because my split system had a condenser fan motor fail. Choice sent a company to help. They arrived, took the service fee, looked at the unit and said "We can not fix this unit" and left. They sent another company and they arrived, asked for another service fee, which we paid. They at least checked the system. Told us that the parts are not available and left. No repair performed. I fix the situation my self.... Really! I called Choice and asked about the situation and they said that my unit was not covered. Then jacked up my monthly fee and the service fee, then told me that the next service would be free.

The grates of the ductwork were filthy and the intake was so bad. My husband has bad allergies and we were sneezing and coughing. It said in the policy that they covered ductwork, but it didn't specify. So, I specifically told Choice that the ducts were very bad and that I was afraid that they needed to be cleaned out, because they were just blowing black and the vent covers were black. But they sent out a guy to check on the HVAC and the air conditioning, which I already knew worked. They charged me $65 and did nothing about the ducts. In the end, we changed out the filter ourselves.

The people at Choice Home Warranty set up the appointment to have the leak checked within less than 24 hrs of filling the claim. The Technician (Adam) was prompt, courteous and he kept us informed during the repair. Everything worked out great.

Extremely pleased with the customer service and the provisions he set to prioritize my request. We are planning an engagement and our pool was turning green since the filter pump was dysfunctional. Josh, from Panther City Pools made arrangements to address our needs so not to disrupt our plans. Additionally, Josh also identified valves which were not working and needed to be replaced, those I will call Choice to discuss.

My experience was as bad as it gets. I submitted my claim and it was assigned to a technician. I was given a 5-hour window. The tech missed the appointment with no communication. This happened 3 more times. 4 total appointment, 20 lost hours. Problem still unresolved. I requested a new technician. The next technician was excellent, very professional. They diagnosed the issue and relayed it to Choice who used one their many loopholes in their policy to deny any type of payment. The wording is specifically worded to avoid any real payout or compensation to the policyholder. It's a farce, go make relationships with local vendors and save your money.

I was very pleased with the service for my garbage disposal. Was done quickly and very clean. Men was very knowledgeable and polite. I would recommend him again. He was on time and called to let me know the time he would be here.

He knew the system so well, he identified failed part, replaced it and solved problem in less than 30 min. Very courteous and provided additional maintenance suggestions. The appointment was during a long weekend but he kept the appointment and kept me posted on schedule.

The gentleman that came and fixed my dryer was very knowledgeable and knowledgeable and on time. Daryl let me know exactly what he was doing every step of the way and repair the problem and it works great. I was also proud that we got the Choice warranty program cause it’s really good.

I needed a technician appointment because an AC unit went down at one of my rental properties.. The customer service representative was extremely helpful In creating my claim and assigning a technician. The technician communicated with me very quickly and was able to fit us in the very same afternoon which was a great relief to me and to our tenants..

My tech that recently came out was kind, communicated well, and informative. However, in the beginning of my warranty Choice was excellent and helpful with getting my claims processed and complete. Now, my last 2 claims were denied from service that are covered but excluded. It is frustrating to have partial coverage when I’ve paid a total plan premium to only feel that I have been partially cared for. I understand now the fine reading and what to make sure I get in my next contract warranty from a potential different provider.

First trip was to stop big leak which he did, but small leak still remained. In a conversation with Choice, I was offered and I took up their offer to have the plumber return and replace a bigger part. He did the job, only here 10 min. and job is great.

Choice Home Warranty I filed a claim for my water Heater which was leaking. I have the total complete policy to cover every thing. They accepted the claim and a plumbing service contacted me to set an appointment. The plumber came out to look at the water heater and said this is 1 year old water heater. It should not look like this and after checking it out said it needs to be replaced. The plumber sent CHW the file on the water heater. CHW denied the claim, said water heaters are not covered so what am I paying for. Very poor false coverag. Not worth paying for this warranty.

I love the people that work for you. They were very professional and detailed. I am looking forward to doing more business with this company. Let me know when it is time to renew my contract for services. Thank you, Thank you, Thank you!!!

Our HVAC went out and our kids’ rooms are upstairs. It was getting too hot for them to be up there. I filed the claim with Choice Home Warranty and they responded very quickly, AND is replacing the entire upstairs unit at a small fraction of the cost!!! We have been loyal customers of Choice for years and they are loyal to their customers!

The be tech was very polite, and completed the job quickly. After he evaluated what he needed he went and got the parts needed. The best thing was he completed the job the same day. I am very satisfied with his work. Once he completed the job he cleaned the area thoroughly.

They were very professional. They responded quickly and showed up when expected. Due to the fact that they are only allowed one service call for drywall repair, the technician left detailed instructions on what to do when the work dried. He was kind and knowledgeable. We would definitely use them again.

Choice warranty sucks but the A & E tech was the best. The tech fixed the problem and talked to us about another problem we had and said it wouldn’t be covered, good to know. But Choice Warranty is the worst home warranty insurance out there. I will not be renewing even though they pressured me to do that. Choice warranty is a bad one and you should not purchase a plan with them. They try to pay you off cheap rather than remove and replace your appliances as written in the contract. Do your research.

After calling my rep it still took 3 days to get AC fixed. It is froze up again this morning and I have called in another claim. My agent is wonderful David ** otherwise you would get 1 star. It is frozen up again and I have an invalid husband that needs the AC, he is a double amputee wheelchairbound. Hard to even get a hotel room with him.

Service was good. Very disappointed in that Choice Home Warranty refused to pay for the repair. I thought that was the reason I paid for the plan. I have been with Choice Home Warranty for at least 6 years and have always, in the past, recommended to others.

I detest Choice’s practices & processes. I’ve never had a warranty company that tries to avoid paying for ALL claims. I plan to switch back to AHS. The Combs tech that came out was wonderful!! He was appropriate & resolved my issues appropriately.

The repair man was out the same day I opened a claim. He ordered the parts and they have been delivered to my house. He is coming out in a few days to install them. He wasn't sure how fast the parts would come so he added a couple days for the installation. This was ok since the washer was useable.

For years (15 to be exact) another insurer kept band aiding our AC unit. One time they replaced the compressor when they should have replaced the outside unit because it was over 20 years old and various parts kept going out. I appreciated the quick decision of Choice to come with grips with reality when the compressor went out again. Their contractor and their review worked together quickly to analyze the situation and replace the condenser. It was a good experience compared to the other company who, frankly, were a nightmare to work with and whose contractors, on every occasion, tried to get additional money on every visit. We were very pleased with the contractor CHW sent out and pleased with the quick turnaround on the decision to solve our AC problem.

I spoke with rep: Micheal ** which he was an active listener, answered all questions when I asked about the policy, he was very respectful, kind, resourceful, helpful. I don't want to speak with anyone, else but him. Told me everything about the policy, that's why I set the plan up. He is a good, listens to you, willing to help, respectful.

Glad to be covered by CHW. I was enrolled with Jonas. He proved to be professional, knowledgeable and friendly. I enrolled in the six year plan. I am currently enrolled in another home warranty plan, however it is difficult to contact them for they seem to have High volume. I trust CHW will not be like them. Thanks again.