Choice Home Warranty Reviews

Agent was outstanding. She explained each plan accurately and with detail in order for us to make a sound decision of which plan we wanted to choose. She reconfirmed the plans to ensure we were confident with the plan that we have chosen for protection. Greatly appreciated, thanks.

I have an electric issue in my garage and the den, I called on guys and you responded quickly. I had an appointment for a technician within hours of notifying you. I am so please with the service. From your customer service, all to the technician that evaluated the problem.

Bosch Brothers is an honest and qualified AC repair company. They have repaired my AC twice under warranty. Great representation for your company. They diagnosed two separate issues and fixed it right the first time. I will use them in the future and signed up for bi annual checks.

Ariel was knowledgeable, informative and communicated what was to be done. He left material and instructions for questions (if any) to be answered by a representative for Bastuamante Door LLC. The company representative stated he will return if there are any problems.

Toilet is still leaking after flapper and chain were replaced. The gentleman who came to fix it was very amiable and polite. Nothing against him, but I don't think it should still be leaking and refilling every 20 minutes. He fixed another toilet (same problem) and it seems to be OK. Probably just needs a little adjustment.

The contractor was very professional. I am confused because I was denied for an inoperable compressor by Choice??? I pay faithfully for a home warranty. A non-working air-conditioner is not a part? I have a new born and an elderly mother living here. I have respiratory problems and is it or is it not detrimental. That's why I picked this home warranty due to negative reviews from others. I guess I picked the wrong one. Even though church members were pleased and now shocked when I told them I was denied. I picked them because of their ratings and recommendations. Now I am afraid if something else goes out to call. Now I am awaiting for their appeal representative to contact me. What's a home warranty for???.

I am so disappointed with Choice. I have a dishwasher repair request and they have not assigned a technician up to this point. It has been a week. I have called and posted messages to them online and they still have been unable to get someone assigned. Then they offer reimbursement option but no independent technician wants to follow their guidelines so one else is willing to the prior approval process so either I pay to have it fixed and not get reimbursed or wait till these people find someone. I bought a 5 year policy for more than $4000 dollars and they can’t get this one thing right.

I responded to an email since I wanted a home warranty. I checked Choice out on various consumer advice websites, and they were #1 rated as they claimed. The response to my online application was immediate. When I called Choice, I was connected with a knowledgeable sales associate, Terry. He gave me some options and I selected the lifetime policy term and we wrapped up the sale in minutes. I reviewed the policy details and they were as described. I hope not to use the warranty, but my experience as a homeowner since 1969 suggests otherwise.

Bought our house and have been running around trying to get everything set up. Our son's room is upstairs and the A/C was not running. We called Choice the next morning. Choice was quick to get a technician to my house the next day. They took care of the issue and was a relief having them to back us during this hectic time.

I am very please with this warranty. I don’t need to search and research the contractors for each small thing. The contractors that they are hired are knowledgeable and quick. I am a Realtor and use this warranty since 2013.

They are paying 1/3 of my replacement cost and has taken 3 months to get this far. In this case I’d been better to never had so called warranty. I will say I’ve used them in the past and was fair. I still have service for 1 & half years ...

Spent $45 to have a repair service come out and tell why the microwave was not heating. Repair service was sure Choice would fix the problem. Instead, they choose not to repair or replace but to tell I'd be better off with a new microwave. Offered a small stipend to cover my costs of taking care of the problem by myself. Not why I pay them a yearly fee but typical of the company. Useless!

First I would like to say The Appliance Plus Owner/Tech was great so I would give you a 5 star on Rich. The Issue was with the first two plumbers that you picked. The first was supposed to be at the house between 7:00 and 11:00, when he didn't show by 12:45 I called CHW and told you to get another plumber so I guess he got the message and called me at 1:15 to tell me he was still 2 hours away. The second one call me on Sunday afternoon, came over took a picture of each asked for the check and said he be back on Tuesday.

Very quick initial response, technician was good. Claim was denied, I disputed the denial, but still have not heard back from person claim is assigned to. I just bought 2 policies, 6 years prepaid. I will cancel both of not resolved in 1 week.

Frank presented the program professional without any hard sell. He responded to my inquiry within 30 minutes after sending. Pleasant experience, professional presentation and efficient time. I would recommend him to other homeowners. Your company was recommended by my real estate broker.

Great experience, and prompt arrival time. Technician was very good, and knowledgeable. He was very courteous, and friendly. We would recommend this company. Cannot say enough words of praise for the service. He went above and beyond what he was supposed to fix.

They did a great job. Fixed within an hour. Very efficient. Really great. The weather has really hot and we needed it fixed so we would recommend them to others. The only thing was we did have to wait a few days before they could get here but once here they fixed the air conditioner in no time at all. We are really grateful, thanks to everyone.

Needed an immediate response. Authorized repair would have been another 10 days before coming out. We already have the dishwasher removed by a local plumbing contractor. Innovative Restorations out of Crossville TN has began restoration of sheetrock and mold. Being taken care of by Nationwide (homeowners). Was counting on Choice Home Warranty to cover cause of damage. Being replacement of dishwasher...

I was so impressed that my dryer was fixed the next day and not a week later. The repair man also showed me the lint that had accumulated inside the dryer cage. I was given the option to have it cleaned (for an extra charge of course) and it was completed. I know this could have caused a fire! He was the ONLY repairman taking the time to show me this! I’m so very thankful he did! I’m so thankful for this Warranty service!

I was told that my claim was not eligible by 2 days so I was going to cancelled my service but one of your assistant was assured me that my claim would be honor and sure enough within 2 days my electric problem was solved.

The company that came out was great and fixed our issue quickly. They were friendly and professional. They were also at our home the same day the claim was filed. This was the easiest and fasted claim I have ever filed and everything was fixed same day.

He provided all the requested details and information I needed to make the right decision. The offers for multi-year plans was appealing but chose in the end to just stick with the monthly plan for a year. I will eventually end up going with the one time payment for the 6 year plan.

Luke ** was very courteous and responsive to my needs. He called me back when I asked him to after we closed on our rental property. This is our second policy with Choice Home Warranty as we also have one with our primary residence.

Ice maker was not working. Called Choice Warranty and they came out the next day. Tech looked at it and ordered a new one. Came back a few days later and installed it. Tech was fast, efficient and friendly. The whole process was very easy and quick from start to finish.

My contract is due to expire in August and this is the first time Choice Home Warranty did not try to lowball, weasel out of the contract requirements. Ignore the claim or just out and out lie. I have made claims in the past. A total of 3 that I can remember in six years. One time I had to threaten to file a complaint with Real Estate Commission to get them to honor the contract. So I offer my thanks for this last claim. Would I recommend them. No unless you are smart enough to force them to honor their contract commitments?

I had a great experience. Was upset. Service call is 85 not 60 anymore. Friendly staff. Huge team. 3 people for my one need. I'm impressed. Thanks Valley Electric LLC of Phoenix AZ. Please refer to more people.

The technician assigned to our claim was nice, professional and friendly. His work was thorough and he solved the problem. We were quite impressed that he took care to check every connection looking for the leak. We would welcome this company back.

HWHP Construction & Property Management arrived, diagnosed the problem and fixed it quickly. They were very professional and very thorough. They cleaned up their work site and offered to do other work if I had any other needs. I was very impressed and Choice took care of the whole thing as our contract is arranged.

Contacted Choice to renew my home warranty. Sales rep continued to be pushy after I was clear on what I wanted to purchase. Thanked him and said I would consider other options in the future. He continued to try and change my mind. This is very uncomfortable. This makes it difficult to want to purchase from Choice in the future.

Made a claim, great service. The tech they sent was great. Explained as he worked and why he was doing what he was doing. Only paid the service call. Air conditioner needed a new capacitor. Works great. I will recommend Choice Home Warranty and Royal Air.

I really like being able to get repairs made. So far Choice Home Warranty has been the best warranty that I've ever had in the past. I've called on Choice about 4 times recently and each time, Choice sent in the proper repair person. I would highly recommend Choice Home Warranty.

Technician showed up quickly and was nice but not easy to understand. Washing machine was disassembled and is unusable. Choice has offered to replace the washing machine after delays in parts bring received. The gift card will take 30 days to receive by email so we are without a working washing machine for over a month. This is very disappointing that it takes this long to get a gift card emailed to replace a washing machine!

Agent very helpful. Helped me for best price. Very professional, courteous, respectful to my age. I feel, thanks to him, I received the best offer. Explained everything, what was covered. I feel my neighbor's recommendation was great for me. I'm locked in with the best of pricing for my future.

I signed up for coverage of my homes today. Salesperson Todd appeared to be familiar with the services offered and was able to answer all my questions. Hopefully, if/when I have to make a claim I experience the same ease of signing up for the services.

This lady is awesome. She listened, she never over talked, she let me know that she was there and was available for me. Need a whole lot more like her. The first young man had call bet he hung up before I was finished question was an answer and took my payment.

The level of customer service is wonderful and very appreciated. My Service Advisor, Kurt, was very knowledgeable, very professional, very kind and patient, and very willing to try to get me the best policy for a the best price possible as my husband and I are senior citizens. I was just checking to find the best home warranty company and clicked on Choice as it's listed as #1. Kurt actually called me while I was looking at the site and answered all of my questions and went through the policy and what I could expect. We are looking forward to working with Choice, its contractors and Kurt as our customer service manager.

I hope the promises I was told at purchase will hold true. Rob was a fast talker but prompt & professional. That’s the way I like it. Every other HW company I’ve used has yet to meet my expectations. I got a great deal from Choice. I sincerely hope your company will be the first. So far I’m impressed.

I had to call Choice twice in the same week for 2 different issues. They sent out the repairmen within 24 hrs and then the repairmen were back out a few days later w/ the needed parts to fix my faucet and oven. Completely painless!!

The vendor's service and the service provided by Choice were excellent, for this appointment. The technician came for the appointment at the scheduled time, and the dispatcher and technician were professional and polite. The work was performed and the service adhered to the contract's specifications. Thank you!

The company you sent out Landrum Environmental were very professional. I had a leak in the air cond. coil. Your solution was to put a sealant in the line. We both know that will not last. I paid for a full coverage service. The sealant is like putting a band aid on a gunshot wound. Then you pulled a sneaky trick, said that there was rust so you won't replace the coil. The coil is the heart of the air cond. So why did you take my money for the air cond. if you won't fix the problem. I will not recommend your company to anyone. I am sending a letter to my state A.G. to see if they can check into the way you cheat your policy holders.

Technician had cancellations and was able to come same day. He was prompt and very polite, kind around my animals (we have many) and got straight to work. He was able to solve the issue quickly and was clearly very knowledgeable. He even went out of his way to test all system functions, not just the one causing the issue. Would absolutely recommend!

The plumbing service you recommended was outstanding. The gentleman that came called first. Told us what time he would arrive and he was on time. Came in, looked at the problem, knew right away what it was, went to his vehicle, got what he needed and did a terrific job. He did not leave a mess. He was very polite. Thank you. "To GOD be the glory!"

Very good customer interaction. Very helpful in getting claim filed. Fast and was able to file claim quickly. Was easy to understand and provided the information I needed. I would recommend Choice Warranty to my friends. The premium is well worth the service provided.

Can’t comment. I’m still waiting for my repair to get assigned to a repair shop. It’s been several days and not heard from anyone. Beginning to think I need a different home warranty company. Hope to get resolved soon. I’d like to get my refrigerator repaired soon.

The one time I put in a substantial claim it was denied. I will never recommend this company to anyone. My air conditioner died. I live in Florida and need a working air conditioner. Repair person that they sent said, "they always deny air conditioners" so what good is their policy.

I spoke to one of your sales people who convinced me to cancel another company and choose Choice. He promised to establish a month to month payment system and he'd reimburse me $200. I haven't seen the reimbursement but I believe it's due anytime now. I hope I made the right decision. He was professional.

Very poor service. After waiting 2 days the contractor was not authorized to do the work. Choice Home Warranty promised to contact me. Almost 24 hours later, I called CHW to find out what was happening and was told I had to pay an additional 200.65 for uncovered parts. I agreed to paying the amount and I was told that I should call Sears and make an appointment, Sears said I am not permitted to do so. So I am still without a refrigerator to use. CHW was notified of what Sears said and they have not replied. WORST Warranty company.

Signing up was fast and easy. The customer service representative worked with me to get a price I was comfortable with. This is my second time using Choice Home Warranty. I'm a return customer because we've always been satisfied with Choice!

Excellent service and a very nice repairman! We were worried about being able to get the parts because of the age, but no problem! We were surprised he had the parts because people said they were having problems with parts because of the virus. So we were so happy that they had everything on his truck! Great company!

Gentleman arrived on time and was very pleasant. He knew right away what caused the problem and fixed it very quickly. He said the problem with the door latch was common with these dryers. Will count on him again if it breaks in the future!

The tech properly diagnosed the problem and fixed the system very quickly. He was courteous and wanted to make sure everything was working correctly before he left. Also, he was very respectful as well, I really appreciate that. Thanks! Good experience!

Our garage door stopped working - didn't seem to be getting any power. I logged in online, filed a claim, and had a local technician to the house within about 16 hours of filing the claim. They determined the issue was covered under warranty and replaced it with a brand new one the next day. Very smooth and easy process!

Technician arrived earlier than scheduled which was not ideal because I was not at the property. However, he had good communication and did a good job of fixing everything. It was a relatively painless process and I think he did everything he needed to.

He was very knowledgeable and timely completed the repair. He came on time and he shared a tip for preventing the same problem in the future and how to deal with it if it reoccurs. He was very courteous and friendly.

It was a pleasure speaking with Dionne. Everything was explained in details thus making that decision to go with Choice Home Warranty an easy choice. I was able to get a policy at a rate that I was comfortable with.

No expansive valves coverage, no thermostat coverage. My refrigerator is still not fixed after months. Pissed. I will have to find better results from another company. The AC repairs guy was excellent. He was very professional and knows his job very well.

Just had our A.C. system served on 3/19/2021, Technician said everything was in good working working order.... Suggested we get a new thermostat since ours was pretty old.... Just had our entire A.C. system replace two years ago also, all PARTS are covered by a 10 year warranty since installation, and you're saying you will not cover my A.C. claim because it was it proper work order when Warranty covered started..... really, Shame on you.

Tech says need to replace. Choice agreed however I don't understand the cost I'm to pay. Please elaborate on this matter. I would like to know. I thought contract covered all items. When will new heater be installed is the next item?.

We have had a couple of small bumps in the road, but in general this company has met our expectations and we signed for a second year of coverage. Just be sure when replacements are necessary, they are offering a comparable product.

This is our first time using Choice Home Warranty for an appliance since we first purchased the warranty a year ago. They were very prompt in getting a technician out to the house. It was decided that we needed a new microwave. Unfortunately, the funds given to replace our 20 year old microwave will not even cover half of the cost of a microwave made in this day and age. I’m disappointed to say the least. Once our time runs out, I don’t feel it would be worth renewing.

I have had trouble with pool company Choice sent out multiple times misdiagnosing numerous times, to needing a circuit board to spa leaking in the ground both false. Now it's hard to get past this point because I need to proof of repair, how am I gonna get proof of repair if no repairs were done. Now I have a leaking pool pump and can not get repaired.

Technician was awesome. However you (Choice) did not cover the repairs on the AC unit. Fan motor went out. I had to pay $1350 out of pocket to repair so I could cool my house to a comfortable level. Your warranty sucks and I wished I had never purchased it!

I am extremely pleased with the outcome of my recent claim to repair my a/c system. After being told by another HVAC technician that my entire unit would have to be replaced, I remembered that I had Choice Home Warranty. I made a claim and the next day HVAC Medic came to my home, diagnosed the situation, located the blower motor, installed it and left my home with the a/c system fully functional. I am cool! Thank you Choice Home Warranty and HVAC Medic!

The Technician was the BEST!! He went above and beyond. I recommend his company to anyone. I will use this company again. However, the warranty company has failed me again and I will be canceling it today. Warranty is NOT WORTH the cost.

It took way too long to have the plumber come to make the repair. I had to bail out water every 48 minutes waiting a couple of days is not ideal in this type of situation. However when the plumber got here he was great. Did a neat clean job.

Air condition out and CHW send Island Breeze to my rescue. What a wonderful company. The tech was so concerned. It was 86 degrees in the home and over 100 degrees in the attic where he spend quite a bit of time. They were excellent and I thank CHW for having such a good group under their subcontractors. Thank you CHW.

This was my first time using the service I have paid for. Michael was exceptional and provided excellent service. I cannot say enough about him. He went out of his way to ensure I was taken care of today and that I was completely satisfied with everything. He was personable and friendly. Any future service that requires a plumber, I will be requesting him. Thanks to Michael.

Cesar was very professional. He even tried to do a transient fix in order we to have machine working while part replacement arrives. He was on time and confirmed appointment. He also did a follow up. Very happy with the service.

We changed the locks in our home and this was covered by Choice Home Warranty. The service was truly fast and the work was done by an expert technician under an hour. Overall, excellent service. However, the insurance covered only 4 locks (2 doors), each extra lock coasted $20 each, in addition to the $65 deductible.

I was surprised that you send a person the very next day of my call to fix my very much needed washer. The technician was polite and knowledge. She reviewed and disassemble, solve the problem and assemble it back so that I could finish the process of doing my laundry. Thanks. Keep the good work.

Found out that it was a leaking disposal, had to call CHW to clarify claim. It was approved and the repairman returned to my house and replaced the disposal in just a few minutes. Very polite, efficient and neat. Thank you.

CHW sent a repairman to my home, but repair would have costed more than 300 dollars. I was advised that repair would be made by manufacturer for free. The manufacturer had an ongoing problem and was obligated to make repair free even though item was out of warranty. I do believe that had I not had CHW and called a repair shop, I don’t know if I would have been advised of the manufacturers responsibility to make a free repair.

Water heater service call was quick. We appreciate the good customer service. But above that, it was great to have a friendly, courteous and punctual technician. So many times technician give a service window of 4 hour. BYOBuilders gave us a 2 hour window, which we greatly appreciate. Thank you!

You been referred by a good friend. We just bought the house. When I’m talking to your representative while trying to get the coverage. I asked him do you need to check the house he said NO. He said after 30 days it will covered. Now that we have problem you talking about pre existing issue. I should do my homework before I sign your contract. Not a good start.

We had a broken valve, which policy states is covered and then the claim gets denied. Customer service can’t tell me why and the appeals people haven’t answered either. This is similar to every claim we’ve ever made. We will be switching companies after this appeal process is complete.

Rude. Explained he’s from New Jersey. Almost did not sign up! If I hadn’t used you previously, I would have hung up on him! Unnecessarily pushy, abrupt, kept trying to sell me on water heater coverage when I’m in a condo and do not have one! Ditto exterior coverages. I called back because I couldn’t get a hard copy of what’s covered, what’s not. Your customer service rep(4th) was the 1st to be kind! And helped me!

My wife and I had a 5star experience. Thanks for services. The workers were very knowledgeable and helpful. Most of all they were on time. They completed the job in a timely manner. We are very pleased. Thank you and may God bless you.

I wanted to write this review so that I can compare CHW with my previous home warranty (Will not mention their name, they probably at home). My experience with CHW thus far has been superb. I have had no problem submitting my request online and customer service responding in a timely manner. My AC unit recently needed repairs, a technician was sent out and it was recommended to have the unit replaced. The request was immediately approved with no backlash which was staunchly different from the service my previous home warranty provided. Overall I highly recommend CHW and they can depend on my business and referrals going forward in the future.

I was beyond satisfied with my service tech., Daniel! He was very knowledgeable and kind! He listened well and made me feel at peace that he could fix the problems! He did an awesome job and I would definitely recommend him!!!

So far Choice just has a lot of excuses NOT to do what they promised - item not normal wear and tear, item installed wrong - Paid to cover the appliances that were in good working condition- when a spring breaks it is normal wear and tear - should be covered - I think you just want the kickback from the $65 fee

Sloan was good at explaining the terms and length of time of the home warranty contracts, he made everything easy to understand. I hope the company lives up to his recommendation and only time will tell that. I thank Sloan for his help and hope not to have to speak him for three years.

I've always had a good rapport with the person that answered the phone. There was only one time I had a problem. Thank you for all you have done for me. Misunderstanding on my part. Would recommend Choice to anyone.

Already have contact several friends of the service. Your people called and came less than five hours from my call to check my problem. Call at 9 am and a service person came and checked my air system. They were very professional.

I signed up today and I am already impressed with the level of service that Choice provides. Seth’s customer service was amazing. He was very patient and kind. He took his time to answer my questions and explained the program thoroughly. Seth is very knowledgeable about the product and was not pushy. I would definitely recommend Choice to my friends and family.

I have submitted several claims for my rental house since last year. Choice Home Warranty responded quickly and solved issues well. I'm very satisfied with your service. I'm also thinking of buying a home warranty for my current residential house.

Alan was very professional and provided all the information necessary for us to make a knowledgeable decision. We chose the three year plan after he explained all the advantages. Two thumbs up for a great 1st experience, thanks to Alan!

Technician was on time, efficient, and personable. Great experience. Very knowledgeable about his craft and the product he installed. I would like to have him service any future items that may need attention.

Mr ** AC guy he was very busy but he came to my house around 8pm. In my house inside temperature was 96 degrees. We all were sweating could think how to pass through night. But all things changed after Mr ** AC guy came to my house. He took his time and experience together and finally fixed my AC. I really thanks for his dedication and rescue my family and my dog from fiery heat in Florida.

I feel as though I was promised something, and NOTHING was delivered. Upon speaking with my first representative, I planned on using my refer a friend, as I could use a few more dollars knocked off my monthly fee. Imagine my surprise, after I signed up mind you, when the rep finally disclosed that I had to purchase a whole year to get that discount. I'm sure that would have played into my decision to purchase, had that been disclosed prior to giving my credit card information. Do keep in mind that I am actively speaking with other companies in search of getting it couple dollars knocked off my rate.

We were very delighted when we were able to get service the same day. We were not expecting that. The young man came in and was very polite and knowledgeable and had us up and going in 30 minutes or less.

They did a great job telling us what was wrong and then came in appropriately with a mask on. Fix it within 30 minutes. I was super happy with the service. Jaron ** was our tech and he did a great job!

Took a week to get a technician to the house. Technician quickly diagnosed the problem three days ago but Choice still hasn't approved the part replacement. What is taking so dang long? This is an ongoing problem for CHW. I become more dissatisfied with Choice each time we are in need of a repair.

I bought three policies for three homes. I have become accustomed to always expecting an excuse as to why this or that is not covered and it just reminds me what a big mistake I made and being suckered to your commercials and your representative. "Everything is covered no matter how old" is the biggest ** line in your commercial.

I have been using Choice Home Warranty for over a year and paying them monthly. Since then I have two claims so far, but when comes to any claim they do not want to cover the claim and make an unprofessional policy statement that will describe the claim you made will be denied because the policy statement they add is an unethical, example as your cooktop was crack, they will deny and they will tell the reason on the crack of the stove is inappropriate of usage.

We had a problem with our pool equipment. Filled out a service request and a technician came to our home within two days. He identified the issue and immediately got approval to order the part. And then installed it upon its arrival. From start to finish, we are very pleased with how this service request was handled!

Great customer service and timely in response and answered questions. The technician was thorough and explained what was done, and how to call him if anything or any concerns were identified after he left our home.

I have an older furnace and AC unit that has been under warranty for over 2 years. I had issues with the system not cooling. When the technician looked at the system he noted a few things wrong with it and recommended replacing the system. Choice noted that the unit was dirty and denied the claim. The unit has been regularly serviced but it is located in an attic and is older so it can get dirty and parts can decline over time. That is why the public turns to Choice as a warranty company to cover unexpected breakdowns in household equipment. The public doesn't spend the money for excuses.

I just signed up yesterday 5/5/2021, after a bad encounter with the Home Shield, that I have now but not for long, as soon as my 30 days is up. I do want to give a big thanks to Richard ** who I talk to Wednesday. This company got the highest rating I have ever heard of.

Great service technician. Wonderful customer service by Chris! Good communication, timely service, and workmanship! Chris follow through on all his work and told us exactly what we needed and the timeframe we would get it. I would highly recommend them to anyone exclamation.

He was a good technician and arrived at a good time and fashion! And I'm impress with y'all time and matter y'all send someone out the next day I call. That was good customer service! Thanks for the good job.

The part has to be ordered. The technician could not give us a timeline. I am waiting to hear from you, Choice Warranty. I pray that this can be resolved in a timely fashion. I will reserve my comments until the job is done. Thank you. Georgia **

On time on time on time. Very nice, very knowledgeable, gave recommendations. Highly impressed and would recommend this plumber over all other companies I have used in the past. Even told and recommended him to several friends. I'VE used service\ repair companies for the last 25 years. Usually they're never on time, don’t tell you they are on the way. He did all this, right on time and very professional.

Frank was our technician. He arrived on time, was courteous and was very knowledgeable. He did not hesitate to answer any question and he kept his work area neat and clean. He completed our repair and our machine is working like new.

You do realize that people have jobs right? So I had to arrange for someone to be at my house so I didn't miss work and when the tech shows up he can't fix the issue on site? First approval must be granted, makes sense. What doesn't make sense is that you all don't have a number to call for the tech to get permission while on site. Now I have to either take a day off of work or find someone else to be at my house a second time. I've used my home warranty three times and have only been satisfied once. I will not be renewing with this company, definitely not worth it.

We are 100% satisfied with the work that was done. He kept us informed thru the whole process. Even showed me the burnt circuits. I would definitely recommend him to anyone who needs their garage door or opener repaired...

The Choice Warranty service rep. booked the Service tech without checking with the customer as to the availability of date and time. This caused friction between the client and service tech. The problem could have been avoided by Choice inquiring as to day and time availability.

The young man was very professional and knowledgeable. He had excellent customer service skills. He explained that parts had to ordered and that he would return and complete the repair as soon as the parts arrive. Based upon what I have seen I am confident that I will be satisfied.

My oven stopped working on Sunday. I got an appointment on Monday. The technician was prompt and did a great job. He ordered parts and I have a date for the oven to be fixed. My experience was great. I am happy that I have a contract with Choice Home Warranty.

A/C failed. I called Choice. It was three day before I received service, the Tech did a good job, but Choice needs to speed up their appointment time. I am 100 years of age can't stand much heat.

The technician was on time and very personable. She made suggestions as to how to fix the oven and it worked. Even though it was a minor fix she was pleasant and made great recommendations. If she was available I would ask for her company when something in the kitchen is not working properly.

The plumber showed up a little late and was not too friendly but he did an excellent job fixing the clogged sink very quickly and cleaned up after himself. Overall, pleased with the service. I would recommend this company to others if they needed minor plumbing repair.

Associate was fantastic and pleasant to work with. Really provided me with great information and options. She was very knowledge about your products and services and guided me to the best solution for me for the next 3 years.

I've been very dissatisfied with Choice Home Warranty. Of the claims I filed only one of those was taken care of. And my policy just canceled before I got the voucher for that particular appliance replacement. The cost of the co-pay is no longer worth the money I am putting me in monthly toward the warranty. I wasn't notified of that weight of increase and I'm not going to pay it so forget you.

Other than the fact that most things are easier by text or email, your sales person was very attentive and timely. Hopefully once the service kicks in, it will be the same. Hopefully a free month will also be given to Marcy ** for referring me to your company and not some other company.

I have been a customer for 1 and 1/2 years, I pay every month and the first time I needed something fixed, it was denied, I've been told that this company does this, but I chose to renew, well I won't be renewing, in fact I'm going to cancel my contract, I refuse to pay a company that takes my money but refuses to fix anything.

We have been CHW customer since January of 2020. During this time we have had 3 minor claims requiring repair of our refrigerator, built in microwave and oven, and 2 major claims that involved our primary and ironically our secondary HVAC systems that both stopped cooling within 6 weeks of each other. Choice Warranty honored all Five claims promptly and fairly. When one service technician proved unreliable he was quickly replaced by another who proved to be extraordinary. I am very happy to be a customer of Choice Home Warranty and would recommend them to others.

They did a great job in taking all the time to figure out what was happening so that could get me in contact with the right people. So that was so kind of them to do. And they also call me back and let me know when the person was coming to check out the AC.

If I say I don't want an extended contract, only annual, I don't appreciate being repeatedly asked to explain my decision. Also I was taken aback when I received a preemptive phone call before I could finish my online application. It made me suspicious some unauthorized person had hacked into your website. I don't like giving out credit card info over the phone if I did not initiate the call. Hard sell tactics are usually the fault of management.

I have been waiting for my washer to be fixed and had to call to find out the status and my ticket had been closed. CHW had not received the diagnostic report from the contractor. There needs to be a way where CHW knows what the contractors has/has not done on behalf of the consumer.

Yes I would recommend the tech to someone, we started out on a bad foot but we got past it. He was great. I don’t need to write anything else. It was a job???. Thanks in advance for the help that I received.

I experienced great customer service from both the warranty company and the vendor that they sent to repair my air conditioning. From when they arrived to when my AC was working again, was only a few hours. I would highly recommend Choice Home Warranty.

Three parts were ordered for our broken washing machine, two of the parts arrived 5/2/20, however the third part was not included. I texted the company to let them know, as the repairman had instructed, and I received no response. I had to call Choice Warranty today, since A&E Factory scheduled to come back today. Need better communication through texting.

I have been a customer of Choice Warranty for close to a year. I have either filed zero or 1 other claim during this time. I filed a claim for my fridge. It took a week to find a vendor to fix the service the fridge. The claim was denied and I filed an appeal. The appeal was assigned to a claim specialist. Sylvanna ** introduced herself by email as someone who cares and encouraged me to schedule and appt or call at my earliest convenience. She has never returned my call. I have requested a call back over 5 times by phone and email. The voice mail says she will call back in the order received.

Ron, the plumber, who came to our home was fantastic. If all service providers were as good as Ron life would be great. Ron was quite polite, very clean work area, could not have been better. If we ever need a plumber again from Choice Home Warranty I will ask for New Age Plumbing, and Ron to be the service man. Outstanding performance.

The plumber that came to my home was great. The problem is the wait time on the phone for CHW. It took several calls to CHW to get the claim straightened out and for them to contact the plumber. I got conflicting information from CHW as to the procedure.

The technician who came to repair my dishwasher was very thorough. He asked several times if I had any questions. He was courteous, respectful of safety precautions, knowledgeable and was in contact with me updating his arrival time. I would highly recommend them and am thrilled that Choice warranty is using them!

CHW said they could not find a technician that would work on my claim. There are at least 3 plumbers in my area. I was forced to find my own plumber which meant that I had to wait a week since filing the claim before they could come out. That's a week with a leaky faucet!

I've had some pretty awful experiences with vendors that Choice has referred my repairs to in the past. However, Smart Choice HVAC was fantastic! They were able to come within 48 hours of reporting (I've waited up to 4 days in the past). Plus, the technician was fantastic! Very friendly and knowledgeable.

I believe it was through EEC HVAC and I was 100% pleased. I had a few questions, which he answered. Very professional and thorough. I've never had a home warranty before and I plan to always have one. The whole process went smoother than I expected.

Got it cleared up and working. Very happy. Plumber made some suggestions on how to avoid this issue in the future, made sure to clean after and even gave me a idea on what product to buy to fix problems again.

First all I requested both of my units get checked on my initial claim. They only sent over a work order for one. Then they said I had to request another. They did that to charge me an extra $85 service fee. I was told both units had same problem but they only approved one to be fixed. I’ve had this service for over a year and never filed a claim. I also referred friends which I see now was a mistake.

Claim denied because the failed item was not a moving part therefore not fair wear and tear. Filed a grievance that did not have a successful outcome. Spend a lot of money for insurance that does not pay when there is a system failure just because the specific failed part "does not move."

I am very disappointed. I purchased Choice Home Warranty because I understood that when my appliance broke, they would have someone repair it along with my co-payment and if it could not be repaired, they could replace it. Instead, my dishwasher cannot be repaired and they are only giving me the "wholesale" rate of $350 as a gift card to Lowe's. My dishwasher was only 2 years old and cost $600 at that time. $350 will not replace it...and I don't necessarily want to buy it at Lowes. It really seems like false advertising to me....also, it's been quite a while and I still haven't even seen the $350 gift card.

The technician was very professional and knowledgeable. He was very pleasant and respectful. I would highly recommend him and his company to anyone needing service on their pool or spa. It's always nice to have someone so pleasant working in your home.

The tech Isreal was absolutely AWESOME, So mannerly and was very honest to everything that was needed to be done to correct the issue. Thank you also for your quick response to my issue and getting it fixed promptly. Thanks Mr **.

Lydia was my Case Manager, she listened and understood my replacement concern. She was polite and came back with an amount we could both agree too. I am very happy with the end results, I tell everyone I know about how good Choice Warranty is.

You are very quick with getting email messages out and asking for this review, yet to get the e-card to me so I can purchase a new microwave is going to take up to 30 days. It's an e-card! It should arrive as quickly as this request for a review did. Why should e-card take 30 days?

The techs who came out to look at my dryer were on time and knowledgeable & professional.. I appreciated the 10 min call before they got there as well. It was a quick process and they knew exactly what needed to be fixed on the dryer.

The company kept us informed at every step. Their technician showed up on time, was very polite and extremely respectful. He had our dryer up and running in under an hour! I would definitely recommend them to anyone in need of repair.

The technician was both timely and professional. He was able to diagnose the problem and had the repair part with him. Sears techs are always better prepared to address and repair the appliances. "In the future it would be best to let the customer tailor their comments to their own liking and not have some predetermined character limit"!!!!

Within 5 minutes of the technician, who I hired and have paid for, I received an email saying my claim was denied. The technician did it right. CHW sets it up in their reimbursement system so that the choices will ensure they can deny your claim. In my case, the choice was age or power surge. Well a power surge would not be normal wear and tear which is the qualifier for reimbursement, age would be. A power surge never happened. The part failed because of age and the technician never wrote power surge on the paperwork left with me. So the technician answered the question honestly, gave the paperwork with the honest answer and I am answering honestly that a power surge never happened. Yet, an unqualified person sitting at a desk or a system algorithm made a decision to deny my reimbursement because the question on the www.chwclaims.com site is set up to ensure they don't have to pay. Most likely going to lose me as a customer.

Choice warranty is unfair when it comes to repairing items in your home. I planned to look for other home service contract. My ballast in the kitchen is not working and Choice Warranty declined to repair it. It does not make sense to have a service and they declined to fix it.

The only concern I have had is when I supposed to had to talk to a site manager and I never received a call back after I left two voicemails. Other than that my experience has been great. I will continue to use Choice Home Warranty.

Technician that came out was very knowledgeable and quick to diagnose the problem. Got a quick response from Choice Home Warranty with the best solution to fix the problem. This was much better than my first experience using this warranty.

I call Choice with my washer making very loud noise and vibrating sounds. Repair man sent out within 2 business days. Very polite and knowledgeable and followed all Covid-19 protocol. Parts needed for repair were not available at all. He notified Choice and options for replacement were quickly offered. I am purchasing a new washer. I’m happy with the quick response. Choice did a Remarkable job for me and my home. Home warranty is so worth it for me. I’m impressed.

Not a lot of time between my calling to place a claim and getting a response from the vendor. All in all Choice warranty was a good choice for me. So I would make a recommendation for choice warranty to my friends and associates.

Best decision, I made in 2021, switching to Choice. Less expensive, across the board. I am happy to have received your email. Thank you Sam! Took multi year plan after professional explanation of the multi year. Love that it is transferrable. Would recommend to others!

Came on time on the original appt date, was able to snake the kitchen drain quickly, and added and additive and provided me some more of the additive for the future. I appreciated the recommendations and guidance provided. What more can I say?

Many claims were never resolved and I just fixed them myself, Now you deny a claim because of a bad install, The installer actual is one of you companies you normally work with. I will think twice about renewing my contract with Choice.

I just purchased a new home and was on the fence about a home warranty but when Dionne told me what all was covered I was sold. She was very, very friendly and very informative and helpful. I will refer Choice Home Warranty to all my friends and family!

The technician was professional and knew what he was doing. He took the time to analyze the problem with the appliance, and called Choice Warranty to set up an appointment for follow up. He was also COVID prepared as he wore a mask.

The capacitor in the A/C outside compressor was bad and it stopped working. I emailed a claim to Choice Home Warranty and they scheduled Air Travel from Charleston to inspect the unit. Air Travel called and told me they had a repairmen in the Bluffton area and he would contact me when he was available. A short while later the repairman called and came to my home and made the repair. He was very professional and friendly.

Very happy with what I get from Choice Warranty especially with the Veterans discount. When you buy an older home in AZ or anywhere, you know things happen and equipment quits. Here in AZ, you must have AC. That alone is worth the price.

Agent was very professional and knowledgeable My questions were answered with clarity and completely. Several options were presented for payment. Product was explained clearly. I didn't feel as if I was getting the let's make this deal sales pitch. Great experience!!!!

We made one call to Choice Home Warranty to find out if a leaking faucet was covered under our plan. The agent took it from there. He told me It was covered and that a claim would be filed. He gave me me the claim number and said someone would be contacting us concerning repair. Choice Home Warranty kept us informed via email. The person they sent was very proficient, saw what needed to be done, got the approval from Choice Home Warranty and Installed a new fixture all within two days. We are very pleased.

Submitted claim for A/C unit not working. Technician was sent to the home with 48 hours which was good. Technician's claim for payment was denied. Reason for denial was "repair on a non-moving component that cannot leak from normal wear and tear". That is ridiculous as the part is 15 + years old, located outside, and is subject to the elements. Process to submit an appeal is not user friendly, inconvenient, and should not require my time. Your company has a poor reputation for living up to supporting and paying claims. However, you are more than happy to take our $1,800 three year premium up front.

It was quick and painless. Hoping it is worth the service and they are there when I need them. I am counting on them to help me keep my appliances and homes in good working order and this is an investment.

Sonny ** emailed immediately after I placed an online query. He was so kind and polite and explained my warranty thoroughly. He explained the Senior discount but I couldn't afford to pay the full amount for a year upfront to qualify. Hopefully in the future Choice Home Warranty can offer a monthly Senior Discount for those of us on a fixed income! Thanks for excellent customer service and I pray the company lives up to the great reviews!

Sam ** was very helpful with all my questions and concerns. He helped me find a plan that was best for me at a great cost which saved me a ton of money. I will definitely recommend this company to all my friends which also saves me more money.

Happy customer! Within 3 days all was fixed. On a first visit I only had to submit one online form. A very professional service repair man came into my house and took care of the problem. Was in one hour my dryer was working, highly recommend.

I am very satisfied with the service so far. I think thing are very good at the moment however this is my first claim. We will see the results before I make a permanent decision. I feel good about everything at the moment.

As far as what the co. Feels what is approved and what is not, is my problem, and that is the main reason why I am going back to American Home Warranty, because they may be higher in price, but they cover more items.

Our refrigerator/freezer stopped working. I contacted CHW to get it fixed. After a few hours waiting, CHW called back to say they had one of their "fixit" companies contact me. I received a call a few hours later and was told someone would come a day later in an acceptable time frame. Because of food loss, I would have preferred someone the same day. We managed and lost only a little. Overall, the service from the repair company was great.

Was having my air conditioning unit looked at for the new season and had to submit a problem with the coils freezing up. So I placed the problem with Choice and they so FAR sent a tech out to find the leak, waiting on choice's decision to proceed from there.

My first experience with Choice Warranty was excellent. My garbage disposal stopped working, so I filled out a claim form online and I received a response the same day. Two days later the plumber came to my house and fixed the issue. Very pleased so far!

What a joke! Poor customer service and in it for the profit. I have a policy with Choice Home Warranty and my dishwasher recently needed replacement. The replacement offer wouldn't even cover the most basic dishwasher. They hide behind some legal mumbo jumbo that they do not pay retail, but the amount that they offer shows that they are just in it for the profit. Don't believe the advertisements!

Your agent poached a current customer 3 months before my renewable policy. It had been a while (years!) since I had talked to Luke ** at Choice. This agent sounded similar (young) and insisted it was time to renew (pay in advance) since my policy renewed July 30, 2021. The phone number was from Bolivar, TX just by Galveston 20 miles from League City. It bothered me that it was not coming up as Choice in my phone, but COVID has changed things a lot! He gave me a higher price but took payments. I called today to verify the policy and Luke answered! Imagine my surprise!

After having a home warranty company give more grief than it is worth, we made the switch to Choice, after reading reviews and speaking to Francis, we feel like we are in the right spot. Hopefully this is a much better experience. Thank you Francis for all your help and getting us started with a great deal. I look forward to doing business with you.

The technician, Joseph, kept me updated on when he would be at my house. He came the same day I filed my claim! He was prompt, friendly, and professional. He took care of the problem, explaining everything as he went along. I would definitely use this company again, and will request Joseph as my technician!!

My experience with the technician that came out for our A/C issue was excellent. He explained what he was doing and showed me each step of the way. My experience with Customer Service when I was trying to determine if I was going to renew my Choice Warranty was awful. I got a call from a Michael earlier in the day and I was unable to talk at that time and asked him to call me back around 3pm. I never received a call back. So I reached out and asked for him. He came on the phone and really didn't listen to me from the start as I had expressed some hesitancy about previous experience and what was covered. He didn't address those issue but went right into sales pitch.

The technician was on time and courteous and very informative. He went into detail about the cause of the problem and what needs to be done to get the appliance back working smoothly again. We set up the appointment to do the repair work.

I submitted a request for information on their website and had a call from an agent within 30 seconds! Kayleigh was informed and able to answer my questions. After purchasing and receiving the policy, coverage is exactly as presented. Price is reasonable as well.

From the time of placing to the tech coming out everything was done professionally, courtesy and timely. I am pleased with my warranty and the tech that came out. If all goes as well as this call I will definitely renew our service.

I contacted Choice through the web page first, but didn’t receive a response. A few days later I called and through their automated system they had a repair person there the very next day! Technician from City Wide was very professional and nice.

The plumber was very nice, respectful, explained the issue and showed me how there was almost no wax ring left. He answered all my questions in a very friendly manner. He even explained how he had to wait for approval from you before he could start fixing the issue. I would recommend this plumber.

Technician called before scheduled window and wanted to come earlier which was great since the window was from 3-8pm. I explained the problem I was having and he immediately knew what it was and what to do. Very polite and professional.

My bathroom developed a problem with tub water emptying from base of toilet. Called Choice. It took 6 weeks to get someone to fix it. Always promises the situation was escalated and I would receive a call from a supervisor. Called and called. No response. Tried to do a written plea on internet. The young man who finally came was great but the time frame and experience were awful.

The plumbers were extremely knowledgeable and explained what was wrong with my toilet noise. I was included in the discussions of what was causing the the vibration and noise when I flushed my toilets. They were very patient and pleasant and I will use them for other projects when needed.

I think your claims department was terrible. I called him. This claim told him it was a broken spring. You send a technician out and he told me that y’all denied it because y’all don’t fix the springs. Why wouldn’t he have told me that when I called in the claim???

The technician was on time, knowledgeable, and professional. He let me know what the issue was right away and noticed Choice Home Warranty. A claim was put in, and I would like the same company to do the install. Thanks again.

Completed a request for broken garbage disposal on Friday and was pleasantly surprised to receive a work order for Monday morning! The plumber called Sunday evening to schedule a time and arrived within the first ten minutes of the hour time frame. He was polite, efficient and friendly. He attempted to repair the garbage disposal (something was stuck) and could not repair so replaced and was done in 1/2 hour. Great service! A relief to have the home warranty and only pay the service charge for a new garbage disposal!

The electrician was prompt and knowledgeable. He quickly resolved our problem and most importantly followed Proper Covid protocol by social distancing and wearing proper protective gear. While I thought it might be a breaker gone bad the technician quickly Identified it as a loose hot wire which is extremely dangerous. So glad it’s fixed.

I would recommend Choice to my friends since it is very easy to place a service call, response is prompt and the contractors are good companies. You can place service call on the phone or online but they are effective immediately either way.

I just called about 5 minutes ago, and they already have and booked for me tomorrow. They are excellent. I am so glad that it will be repaired tomorrow. We have sink full of dishes that need to be washed. Choice Warranty is very dependable. I am glad I choose them.

I called the sales department today to sign up. I was referred by a friend who had a great experience with her first service call. Her positive experience convinced me to sign up. I was very impressed with the Sales Representative I spoke to today. He was Awesome. He was very professional and very knowledgeable. I am very happy I signed up and I am looking forward to experiencing a peace of mind.

Love everything about it. Love the people and the service. They are great. Everyone is nice and gets the job done. I wouldn't spend my money anywhere else. So glad they could take care of the problem that I was having with my stove and now I want them to take look at my air conditioner so we can have some air.

Greg provided great customer service and information on CHOICE Home Warranty Plans. I switched to CHOICE after 15 years with American Home Shield and couldn't be more pleased! Looking forwards to our new home warranty policy and service with CHOICE Home Warranty. Thanks for all your help Greg in NJ!

Nathaniel **, the account executive was very knowledgeable and patient. He walked me through all the details pertaining to each plan/policy. That helped me in selecting the right plan for my property. I signed up the same day with Choice... Quality service.

Signed up with Judah on a multi-year Home Warranty Contract today. He is very knowledgeable on all their products and explained everything on how the program works. Would highly recommend Choice Home Warranty and the peace of mind having them. Thanks Judah!

After an initial denial of the claim for the repair to our washer due to water leaking from the bottom, Choice finally approved it once we had appealed and discussed the reason for the claim with a representative over the phone.

I used the reimbursement choice and was able to get my own technician to come out on a Saturday. I should be reimbursed for all but the $45 service charge. Fortunately, it was a simple repair and the air conditioner was fixed immediately and seems to be working properly.

Service representative lady was very kind and I don't have an issue with her. Online system didn't give me a choice but calling. I couldn't find AC on the menu because it was my add-on per my policy. Little inconvenient.