Choice Home Warranty Reviews

The technician that came out to fix the issue with my air conditioning did a great job explaining what he was doing and informing me on what preventative measures I could take for the future. He had my air conditioning working within about an hour!

So far I would rate at fair. My Fridge needed 2 parts that were not on the truck. I received my parts 3 days later, but had to wait for a week for the repair to be completed. I think this is not acceptable for a warranty company, as I pay annually to get immediate and quality service. Since the project is still not completed I am not able to say overall how satisfied at this time.

The technician was very knowledgeable, friendly and clearly knew what he was doing. Great job. Made sure everything was working as expected. Would highly recommend this company. He was on time and kept me up to date with appointment timing.

Tech Martin made first contact within 6 hours of my request; a utility transformer malfunction turned out to be the cause of my 20 hour A/C outage. Once utility power was restored, A/C came back to normal mode-so I was able to cancel my service call.

Response time for my problems were very quick up on finding out the company you picked to fix my HVAC. I did some research and found out the company had very many negative reviews so I called you back and canceled my claim. The Lady I spoke to was very friendly and helpful.

The young man I spoke with went above and beyond making sure he answered all my questions and was extremely knowledgeable about the service he was providing. I found him confident, a definite keeper and will be a big asset wherever he is assigned.

Lydia was very fast at getting help for my case. She listened to me and was able to find a solution that Fitted my needs. She walked me through to process of how to get my claim sorted out. She was very courteous and eager to help.

Appreciate the quick service when my main air conditioning unit stopped working. The technician looked at the issue and could solve the problem with one visit. I appreciate the prompt and quick, reliable service performed. I would recommend them again.

Choice Home Warranty feels like part of the family and they always care about you and your property. I had two incidents and they were very fast to respond and assign the proper help. I would definitely recommend them to family and friends!

We have had a couple of bad experiences with your repairmen but the last two examples were great. First A Sears guy fixed my fridge and a few days later a guy came and fixed the disposal. Both on time, professional and very nice! They knew what they were doing and fixed the problems quickly!

Had both of my sinks plumbed for drains. Work really good now and Choice took care of it within a week which I was very pleased. I have had Choice for two years and just took another three-year contract. They really were prompt in getting my problem resolved.

Tech was very nice & very helpful even after our appointment was mishandled by someone in your scheduling department. We are happy with your warranty and have recommended it to other people. His work was done very good. He even checked our clothes dryer while here.

We accepted the amount offered for our replacement of our dishwasher even though we felt it was not a fair price but this is for a summer rental and we needed to get it replaced immediately. However, not only were we limited to Lowe's but we have been told it could take up to 20 days to get the credit. This is totally unacceptable and we are very disappointed in this claim resolution.

The service technician was very knowledgeable and understanding about the problem. He knew about what the problem is. Very professional and friendly. He is a very talented person and respectful. Thank you. Choice Home Warranty I'm glad to have a great company.

Do not sign a contract with this company. They promise you false info and deny any claim they can. For instance, a/c coil went out. They said it's from normal wear and tear and denied coverage. What's the point of insurance??? SCAM.

The office staff for the Vendor were quite rude the first time I called...I did not like that. The technician Brandon was so polite and personable. I was so glad to see him upon his arrival, and before he left I could feel the difference.

AC went out 6/10, put a claim in. First appt scheduled for 6/14 afternoon. Had to reschedule, new appt 6/11. Conflict with the tech. recommendation. Filed an appeal, waiting on contact call the next business day (which will be 6/14). CHW told me that the AC condenser would have to be paid by me, then they would schedule a new appt for the inside motor to be covered by CHW. Needless to say still NO AC in FLORIDA since 6/10!! Not customer friendly or problem solvers, but they did collect their monthly fee and the service fee. Per CHW, the leak in the condenser is pre-existing. Everything was working prior to 6/10!!! ASKED TO SPEAK TO A SUPERVISOR -- NOT AVAILABLE, JUST DIRECTED TO THE APPEAL. NO AC IN FLORIDA SINCE 6/10.

I was very pleased with the outcome of this claim. The service tech was prompt and informed about the possibilities along the way. This claim will be completed on Tuesday. I feel Choice Home Warranty was very fair. I would recommend Choice to any friends and neighbors.

I purchased the Choice Ultimate plan on 12 May 2021. I made a claim for my water heater on 6 June. I could not get an appointment until 11 June. When I tried to get an earlier appointment, I was told that I could pay my own technician and only receive partial reimbursement. After the technician diagnosed my water heater, I paid the $65 service fee. The technician then sent the diagnosis and estimate to Choice Home Warranty. I called customer service to expedite a resolution because it has already been 7 days with no hot water. After multiple phone calls and inquiries to customer service, I was told I would have a resolution in 24 hours. 48 hours later I still have no resolution. I have contacted the Better Business Bureau and filed a complaint. I expect a quick resolution to replace my water heater at no further cost.

Very friendly and helpful. I called with a questions and the customer service representative was very helpful and accommodating. It is very satisfying to know I have a company that will be able to help me with my questions and requests.

Am very pleased the way CHW have handled my claims, they have in timely manner response. Living up to the agreement, which makes me pleased with the end result, most definitely that I would recommend CHOICE HOME WARRANTY to my friends.

Scott, the technician was very professional and friendly. He assessed the problem and fixed it to our satisfaction. He was great. The company was great to deal with also. The tech had a great personality and was easy to work with.

All boro was wonderful. I got my appointment immediately and Scott From All Boro was on time, friendly and courteous. Scott also brought an assistant who worked on both my toilets while Scott replaced my garbage disposal. Both men were wonderful.

To whom it may concern: Please cancel work order # ** on my air conditioning repair as it is now working. Sorry for inconvenience as unit has decided to work. Your company is always fast and courteous. Thanks so much.

The whole process was very frustrating and upsetting. The mere fact that you cannot speak with a live human being is difficult. I had to appeal my claim and get assigned a case manager. I reached out to the case manager and I did not get a call back. My claim was eventually approved but only to fix and not replace. I would not recommend anyone spend the money on this complete waste of time.

We were purchasing an older home that had an inspection done prior. We knew some issue may arise and I was upfront about this with the salesman I spoke to prior to purchasing this home warranty. I was assured that if something happened, the policy would cover parts and/or replacement. 6 months later, when AC was turned on, we found it was not cooling. Keep in mind, inspection was done prior to purchase. Claim was denied because Choice Warranty said AC was not maintained. We had furnace looked at also, and even though prior to house being purchased furnace was certified by specialist and cleaned. Claim denied because not kept clean.

Unfortunately the first appointment that the AC company set was a no-show. I had changed plans and sat there on Saturday from 3-8 and a repairman never came and I didn't get a call. When the repairman did finally come, he did a good job and fixed my issue.

I think he did an excellent job. Only negative was I waited pretty long 2 different days but circumstances are sometimes beyond our control. If the approval would have came right away things may have been better but problem seems to be solved.

Did my claim on the phone versus website. It would not accept “suspected Freon leak” so finally I said “leak.“ Next thing I know my claim is denied because Choice doesn’t cover water leaks. So I was out $690 for Freon because I have indoor animals and was leaving for a short vacation and could not leave it 82 degrees and climbing.

I have filed an appeal. I have the total plan on 3 homes. Sadly, this claim is frustrating. A water heater is not a storage container!! I'm not sure why this claim is difficult. Maybe because I was advised to find a repair person myself....We live on Pine Island. Other claims have not been a problem. However, I don't think you have Plumbing contracts with anyone near Cape Coral/ Pine island??

I've wondered about home warranties for some time now. We bought our house new twelve years ago. So far, so good with everything, but you never know. I did some research and found Choice to be number one rated. Impressive. My bank sent me a brochure for another company, rated #9. I have been digging, even the BBB to find out if it's worth it, how good are these companies and how is their customer service. I spoke with Ali, and he was very polite, very informative and very customer oriented. It was an easy decision after researching and talking to Ali. The process was easy, and I already have my contract and paperwork. Thanks for making our decision so easy!!!!

After putting in a claim that my Air conditioner stop working tech came out stated it have a leak. Got an email from Choice saying they didn't cover because it's rust or corrosion. After I call and speak to Rudy he said they would cover the cost for a leak test and I should get in touch with Samantha. I reached out. She told me she is doing her schedule. She would get back to me. Didn't happen...Got a call from Nicole few days later saying my claim was approved but she wasn't sure what's going on. She would get back to me.... Get back to me a little too late. I had already have a tech working on the unit. FYI it was neither rust or corrosion. Leaking valve on the outside unit. Have a 5 year coverage. Paid in full. Which I will be canceling tomorrow. Where is the peace of mind if when you need assistance.

Great service. Found the issue with the AC. Thank you so much. Thanks for all the service you provide for your customers. The ac was not working or cooling and the technician troubleshooting was great. Thanks for the update on my account.

Thank you Choice Home Warranty for sending repair service so promptly for our repair the a/c. I called you one day and you quickly set up a service tech. The work was done by a service tech with great knowledge and experience.

I was without AC for two weeks before a tech could come out from the HVAC company Choice chose to use. The temperature was in the 90's outside, and 90 in my house. I am 76 and not doing well, and my 6 month old grandson lives here with me. It was pretty miserable, and the baby has a painful heat rash.

Mike was professional in how he addressed the issue of the dishwasher. He diagnosed the issue and found that a part needed to be replaced. He then gave me a timeframe as to when he could finish the job. I would definitely have him back to my home to do the repair work on any and all of my appliances.

This is the worst company we have ever had. You only want to pay for things that an average person can fix themselves. You expect to get a monthly payment every month and all we get is paying you monthly, paying the deductible, and having to replace big ticket items ourselves. for this reason, we are canceling our two homes with this company. If we have to pay out of pocket, why pay you!

Technician found the issue is there is a small screw stuck in the Garbage Disposal, which is causing the system not working, he is very polite and responsive. He has explained the issue and gave us some tips to resolve. Thank you!

Excellent response to my issues. Was able to get my pool up and running within 2 days. Being able to go out and source my own pool repair company was a lifesaver as many of the pool companies I contacted said they were booked three weeks out.

I just recently signed up with Choice Home Warranty. The package I purchased was comprehensive, and reasonably priced. The person I spoke with was professional and respectful; not pushy. I have not needed to file a claim as of yet, but trust they will fulfill their end.

Looked the unit over to determine if the filter was the problem Then found the problem was the capacitor and replaced it in less than 30 minutes. Then checked that the unit was working by measuring the temperature coming out of the vents.

The technician came out and completely opened up my HVAC. He determined that it was a blockage in the refrigerant line. Also there were contaminants in the sealed system. The heat System was therefore unusable. He also cleaned the HVAC with a spray of water.

Technician was on time and kind. I would recommend for anyone’s job. He stayed to check the multiple possible reasons why the dishwasher was malfunctioning the way it was. He offered many possible solutions and gave a timeline for when the problem could be fixed.

A-1 Rapid Rooters was great. They were very friendly and took care of job quickly. I would use them again. They unclogged drains and replaced my drain stopper. He had multiple ways for me to pay which was very convenient.

Was very happy with the plumber that came to my home. He was good. But, my service in order to get him here fell short. After I filed my claim I did not hear from CHW so I called back to see what was going on?? The second time I spoke with a gal that got a plumber on the phone and sent him right out. However, I did not have to pay the $60.00 fee so Thank You CHW for that.

Lydia ** my case manager was very helpful in resolving my coverage issue, of refrigerator replacement, would recommend service, this service has saved me money in the long run, will recommend to all family and friends, without hesitation.

4 days of waiting to have the problem checked and fixed. Then the technician had to come back again the day after, as the problem was not fixed the same day. The technician appeared to be knowledgeable and was courteous.

My problem was reported on a Sunday. Took them until Thursday to approve the repair only after repeated follow ups to get them moving. Now I’m told another 3-5 days until we can get the part and then we can schedule the actual repair. UNACCEPTABLE.

He came right on schedule, fixed the problem quickly, and answered my questions. I was very pleased with the service and would be happy to recommend this company to anyone. He gave me a receipt and left so I could go on about my day.

Horrible experience with trying to get our leaking water heater replaced- gotcha on the fine print. Who markets and advertises covers water heaters (WH) but in fine print exception-tanks. A water heater’s main component is the tank! You should really say WH PARTS ONLY! I had a great tech ready to replace my leaking WH. You made him wait 2 hours here to say NO. I am appealing this now since the weekend and nothing ever breaks. There’s no one to talk to to resolve this. So now the WH has completely failed, do I get a plumber to install one at my cost since over weekend, no one to ask for assistance while we wait for appeal over weekend and website 24/7 not true! Customer service horrible too, Aaron the appeal guy was supposed to call me yesterday at specific time- never did. Not happy with customer service and warranty coverage- gotchas!

The technician sent out to check and fix my A/C unit was awesome! It was 82 degrees in my house, and 91 degrees outside. The outside unit had about an inch of ice on the lines! He came back after the ice thawed, and finished the job. Very thorough, friendly, and competent!

My dryer broke and had to be replaced. Somehow I’m expected to purchase a replacement with a $345 Lowe’s card. What a damn joke. They are the worst company to deal with. I had a $60 service charge which increased to $85 with no warning. I tried to cancel this policy several times but I’m given free month service and continually charged. The technician they sent was excellent. Good thing he is an independent contractor because his name does not need to be attached to such a horrible company. I would love to use his services for other needs. I am so disappointed that left AHS after several years because there was never an issue with them. When I had an issue, they sent help within 24 hours.

Megal arrived at my home with a commitment to FIX my washing machine. It took several stabs at it as it is a older machine, but Megal was consistent in his determination to fix my problem. I highly recommend him.

This company is terrible. The warranty is not worth the paper it's printed on. My AC unit recently broke down. It took days to get an answer from them and when they finally did come, it came in the form of what seemed like a system-generated email. When they did finally agree to replace my AC unit they only actually covered a small fraction of the actual costs associated with replacing a system and on top of this, their "solution" of creating a piecemeal heating and cooling system would have only created more problems for me down the road. In the end I had to pay for a full system out of my pocket. Which I get the feeling was their goal all along. This is a worthless warranty and an awful company to work with.

I have always kept warranties even when I had newer household components that I knew nothing would go wrong at my house. I did it because I knew eventually various parts in my house would soon get old and I would need warranty support to replace or at least assist me with fixing or replacing. My upstairs AC unit has arrived at this time now. I had the Choice contractor and a second opinion contractor that I got to tell me that regardless of what's wrong, they both agreed that it's just old and recommended that it be replaced. The time had arrived where I needed my warranty company. What happens...denied.

Hoping to hear from someone ASAP on my claim! It's really HOT here! The phone in claim was fast and easy! The rep on the line was most helpful and assured me someone would be in contact within 6 hours. This is my first claim and I hope it is a quick resolution to the issue.... if CHW is as great as they claim I will one happy lady!

I worked with Kay Leigh who was very kind and was able to work with me on Valentines a price for my home policy. I vf appreciated the time she took with me and my wife to explain the policy. I was very satisfied with her.

I am extremely impressed with the speed of service with Choice. My A/C went out Tuesday afternoon. I called in a claim about 4:00 PM and my A/C was back in operation by Noon on Wednesday. Thank you for your excellent service. The Tech was very prompt and professional. Glad I have your Warranty Service. Thank you,.

I need a plumber and they send someone who didn’t want to do the job so they called Home Choice and told them they had to pull the whole toilet up. Do they denied my claim. I called the company and they told me it will be 145.00 and I paid it. Then they write they was at my house for 2 hours and was there 30 minutes. This company is a big rip off. And the plumber Mister Plumber LLC is a big tin off too. I am so disappoint in both company. I won't recommend them to nobody. And they rude.

Technician arrived on time, tested door & remotes, realigned sensors, lubricated parts, tested all again. Works well now. Would highly recommend company & technician. Would call them again & recommend them to my friends & family. Thanks to Texas Custom Garage Doors!

I talked to CHW this morning and within an hour that had made an appointment for the same day. I am very pleased with how fast they work with you, the service company that I sat the appointment with was on time and let me know they were on their way. The person was very nice and would talk with you.

I recommend Choice Home Warranty to anyone looking for a warranty. I've had great experiences whenever I've had to call in a claim. It's a great company. I'm so happy to be a part of a company that keep their word. I like the fact that I get a call within 24 hrs of submitting a claim. I highly recommend CHW.

It was very easy to sign up for Home Warranty, I think the pricing was fair, I guess my only concern is that the service calls are supposed to be 75.00 and not 85.00. Please amend that via the contract. Also, I need a copy of the contract. Via email to **, not sure what happened to the email I received. Thanks, John **.

I set up a time with the case manager’s calendar for 6/11 at 11:00 & no call back. Left a voicemail at 12:00. Still waiting for a response. Not very good customer service. All I want is to appeal the decision & resolve it quickly.

He came in and took the ignition of fixing we supposed to fix. Told me what it was. Only thing I didn't like about it is when y'all set the time from 7:00 to 11:00 and when 11:00 got there he wasn't here and he did not call you let me know he was going to be late. I think I checked up coz I can do other things

I have been paying Choice Home Warranty for coverage for months. I never received a policy number or any paperwork of any kind. After 2 attempts to file a claim through the automated system, I got a claim but still don’t have a policy number or know how the claim is processed. Now what?

This is the 2nd time we have tried to use our warranty for repair on something in our home and been denied repairs for some technicality. This service is a waste of money as I pay monthly, then pay a service fee only to be denied the repairs. In the end it is costing me more money to repair my covered items under this coverage. I'm disappointed in the service provided. Will most likely be cancelling my warranty with Choice Home Warranty unless something is rectified in the near future.

Very quick response and resolution of an appliance problem. Wrong tw of the year in hot weather for an AC unit not to work properly, but was fixed shortly after our call for help. Would recommend this home warranty to others.

Please do not waste your time nor money dealing with CHW. CHW does not follow up on the technicians. CHW have the customer waiting days, days, days to assign a technician to you. They reassign technicians that the customer has complained about previously. You can’t talk to a Supervisor or a Case Manager except if they feel as though you can talk to one of them. No complaint process in place. You have to call and tell customer service your complaint. The customer’s portion to pay if something has to be replaced is too expensive. If CHW totals out your appliance. They do not give you enough money to replace the item. If something is an expensive item. They rather total the item out instead of repairing the item.

My experience was very nice. I called with questions and my questions were answered without hesitation. No pressure at all. He went down the list of things covered and I didn't expect so much coverage. I'm hoping I like the company

I had a previous Choice Home Warranty on my old home, sold it and transferred seamlessly. Now I got a new policy for my new home and was treated with respect and good service. I feel protected and secure knowing I have great coverage.

It’s been over a week and No communication concerning my air conditioning. I paid a $65.00 copayment and I had to pull information from the worker as for what happens next. It’s been well over a week and still no communication. I wish Choice would be as aggressive in helping as they do when trying to sign me up. If no response I would like my copayment back. This is not good customer service. My rate is 0.

The technician was very polite, knowledgeable of his work, and very concerned of our problem. The technician fixed our problem efficiently and in a timely manner. I would definitely want to hire him or his company to do work for me.

Myles made this an easy choice for me. He was considerate, very knowledgeable, and not pushy for the sale. I believe I was only on the phone for less than 20 minutes, so that was nice, also! If anyone is looking into a Home Warranty that I know, I will refer them to Choice Home Warranty.

My repair was denied by your company due to not maintaining the air conditioner in order. When the outcome is to spend at least $3000.00 that you don't have, on a senior's income, what do you do. You continue to pay your warranty to see if the company can repair it. Your company shouldn't make commercials that promise repair, and leave out that there are exceptions. I just renewed 2 warranties with your company that I will promptly request a refund for. I will go with some other company.

Choice Home Warranty is a very reliable company, highly recommended. I already referred my families and friends to Choice Home Warranty. I had an issue with my dryer; it made a very loud noise while drying the clothes. The technician, Ossie, with Traveling Light Appliance Repair, checked the dryer thoroughly and found out some parts needs replace. He talked to Choice for approval, but they offered to give me a gift card instead of replacing the parts. I accepted their offer. The technician was very friendly, knowledgeable, and experienced. He called me the next day to follow up. I appreciate it!

The Garage door would not go all the way down before going back up again. It was the signal eyes not working. They were replaced and it is working again. Repair guy was a bit late but friendly and helpful. So thankful we had our warranty.

Service was great and fast. Service was done in a timely manner. The tech was super nice and helpful. Everything went so smooth. I would definitely have this warranty company next year and recommend them to everyone I know.

I've been without my dryer working for almost 6 weeks and there is no end in sight. I'm trying my best to be patient but it's running out. I have paid faithfully each month and mostly up to now have not had problems but this time I am disappointed.

Plumber call me soon after we submitted the claim request for services. I was called the same day. Also, an appointment was schedule was for the next day. Plumber arrived the next morning and quickly made an accurate diagnosis; prompt, professional and timely repair done. Good service. Initial submission of the claim was not easy because a correction to the type of service I needed was necessary. Too many questions asked before assigning to a plumber.

You are impossible to reach and customers are on hold way too long - average over 40 minutes. You need another number for clients to call or hire more people to answer the phones. It's ridiculous. Technicians can be on hold for 40 minutes when I am paying them by the hour. The technician they were going to send out had terrible reviews with the BBB. I had to call back, again took forever, to ask for someone else. They cancelled that one and sent out another. You need major help with your customer service.

The technician was very professional, courteous, pleasant to be around. We had to order a part for the washing machine. The technician guaranteed as soon as the part comes in he will be back to complete the repair. Thank you so much.

Be careful with the claim that if they can not fix it will be replaced policy. Choice Home warranty does EVERYTHING possible to get out of this promise. Long wait time, lots of requirements that is NOT disclosed before you pay for this service. Also it is very hard to understand their customers services reps. This call center is not based in the US.

First repair never came to the door and said no one home. Reschedule days later for another repairman to come out. Balance rod broken. needed 4 new ones. None in stock. 15 year old machine $260 for parts that will be to my house in 7 days and another reschedule to put it back together not knowing if there is anything else wrong. Your guy said fix it. Another 7 days without my machine working total of 14 and I still don’t know if it will work.

Did not know my policy did not contain water softeners. When I signed up I was told all my appliances would be covered. Thank you. Thank you. Larry **. Yes yes You need you need to be more specific in your contract when you bring a new members. It seems like I was a little deceived.

Technician that came to my home was great, however CHOICE Home Warranty was horrible, they decided to not repair nor replace my dishwasher, instead they decided to send me a check of a very low amount that neither helps me buy another dishwasher nor pay someone to fix the current one. I no longer trust CHOICE, read the fine print!!! Disappointed customer.

Choice is the WORST company. They send unqualified handymen to try and fix things. The phone reps. only job is to try and deny your claims. But wait until you don't renew your contract. They take it upon themselves to charge your credit card and hope you don't notice.

Choice made it easy to submit claims and receive service, and we use them on our primary home as well as a rental property. Claims submitted were reviewed and processed same day. Highly recommend them as an option for home warranty coverage.

Cynthia ** explained, in detail, what the program consist of. She is quite the sales person. I would have liked her as an employee when I was working. I wanted to research your company before I made a decision. She let me know that I could cancel within a month. Choice is the best company.

The Tech that did the job was awesome but the process of getting assigned a technician, submitting the diagnosis and getting approval needs to be streamlined. My customer service was horrible…I was made multiple promises that were not kept, had 3 failed Tech assignments, one from a company not even in my state. May 24th was the day my claim was filed and June 10th is when I finally got service. The “extensive number of providers“ in my network is not accurate. The Tech that did finally come was brand new to your network…a 35 year veteran in the industry. Per discussions with him, the process of diagnosis and approval needs to be addressed and streamlined or Technicians are not going to continue to work with you. Techs work on tight time schedules and your process is a huge hindrance.

Submitting the claim was easy and the technician was accommodating and good but a spring on my garage door opener wasn’t covered. Apparently it’s a part of the track system and that is excluded from coverage. Seems pretty convenient for them. Make sure you read your contract before signing up. There are tons of exclusions.

I have no idea how this happened but toilet tank cracked and a piece fell off causing a leak. Called Choice and woman on phone was very polite and concerned and set me up for a service call. Very pleased also in the past with Choice's service.

Initial offer of $371 for a glass top 30" stand alone range... After numerous calls an offer of $450 in Lowe's gift cards-a similar range is $1500++. This company is a joke! Buyer beware. I would not recommend them (CHW) to anyone.

I was dissatisfied learning on the spot that work is not done during initial visit. Yet, I was charged $75 service fee. It should be disclosed and communicated to the customer. Furthermore, the appointment time should be consistent with the technician. Two different times were provided.

The amount of being reimbursed for top of line microwave is an insult. The case manager was not able to explain the reasoning behind the low reimbursement. I have been without microwave for one month. The microwave is still holding value and was not offered to replace the unit over monetary. Now I have to wait another 30 days to receive the reimbursement. I requested more reimbursement funds as the amount is a 1/4 of what I paid. The case manager wanted to know what specifications they missed but I don't know what specifications was taken into account when decided I only get $190 towards a $600 microwave. I won't even be able to purchase the same microwave or similar. My inconvenience has not been taken into account.

Five Star was really great. Dave the owner called me and was very nice and professional. Brian was the technician that came and he fixed my unit and assured me it would be good. He also asked if he needed to wear a mask. I am very pleased with Five Star!!! Thank you 5 STAR!!!

EMS Home Service technician was very polite and knew what was wrong. He troubleshoot the AC units and found that the capacitor was not working and replaced it. Thank you for your fast service. Now my AC is working just fine.

The technician, Alex with Service Squad was very respectful and very knowledgeable. He knew exactly what was going on with my stoppage and came right in and fixed it. He made my day! I would definitely recommend and use them again in the future. Hopefully they would pick up my service ticket lol.

AC unit kept shutting down. Technician from Below Zero Heating and Air quickly diagnosed problem and fixed it. He was very courteous and answered all my questions. This was our first claim with Choice Home Warranty and it went very smoothly. Used automated system to put in claim. Appointment was made for next day. Tech showed up in time frame assigned. Great experience.

The plumbers who came to fix my plumbing problem were on time, courteous, and very efficient. They were friendly also. I have had this company come on another plumbing job I had and both times I was very happy with their work. Choice Home Warranty has been a godsend to me. They always send someone fairly quickly and everyone who has come have been very good.

I had an issue with my washing machine, they scheduled someone to come out and they were able to come earlier. Very punctual and polite and knowledgeable and the machine had a motor replaced (He had one in his car) and the machine works perfectly. 100% recommended!

The Dryer technician was great professional and timely. He came in. Got right to work. Found the issue and got it up and running. Thank you for all your help with this problem. Choice warranty’s spearhead the project and got it done. Thank you Choice.

Can't really give much info as I put in my claim through the automated system. Took several attempts for the system to understand that I started having trouble just today. (6-10-21). Automated system didn't really give me a time as to when someone would be calling me.

I do not like the fact that I could not get a human being on the phone. The system would send me to an automatic responses. If I am paying money for a service, I should have a choice of speaking to a live person.

Filed claim for Dishwasher on 26May21. Dishwasher still not repaired. They are saying maybe next week! Filed claim for HVAC on 9Jun21. Service is not even scheduled until 15Jun21! It is 90 degrees here and we have no air conditioning. This is ridiculous!

Refrigerator made noises which indicated something was going on with the fan and water was in the bottom of the refrigerator. The technician changed the fan and unclogged the drain so that the water would stop leaking. He was very professional and the problem appears to be fixed.

Hopefully your warranty is better than the pressure I was placed under by the agent Jake placed on me. We chose a one year warranty. Then because of my age, Jake recommended a three year warranty. Both my husband told him we were not interested but he kept telling us about it. We did not appreciate this. I am not one to often be negative, but you need to know how we felt. In the end we chose the one year plan. Hopefully the service is better than the agent.

I called to place a claim for my water heater leak. The representative was very courteous and explained the procedures and told me that the technician will call on the primary number with the date and time they will attend the claim. We are waiting.

Thank you all for being so quick in approving our repairs. My wife and I are having our first baby in 4 days and it was 85 degrees in our home. It was fixed the next day because of you all and the amazing technician Irelynn going above and beyond. Thank you.

It’s amazing how we have a 30+ year old air conditioner unit and we continuously have to pay $65 because it leaks Freon and now you’ll have me pay $475??? That’s a rip off. The entire unit should be replaced.

Ms. **, As my advisor for "The Choice Home Warranty"; explained the company's policy in detail why my claim was declined, The representative was very tentative to what My concerns were; concerning the rejection to approve the "broken refrigerator's door hinges" caused by age and highly use over the years, Ms. ** saved the company a loyal customer however, Did not change my mind of possible seeking another company that appreciate a good paying customer.

My washer would cost more to fix than replace. I will received a partial payment to purchase a new washing machine. I had to order my washer and it will be installed in about a week. The Lowe's store did not have the washer in stock. I still received the washer at the discounted price.

Choice Home Warranty was able to price match a yearly subscription with my other Warranty company. They were also able to beat the other company with the deductible. Saving me a $35.00 service fee if I needed something fixed. Choice home warranty really came through.

Jason ** was the representative who help me purchase two warranty contracts for my homes in Las Vegas. Jason is a very professional and knowledgably person with a great personality. I purchased two VIP warranties for 6 year coverage. I'm a veteran and senior which help me with my rate. No more America Home Shield which took 8 days to replace my water heater, 6 days to repair my frig, and 10 days to repair my microwave. I'm done. Thank You Jason

Marcus was very helpful. He was able to get me a discount because I had service with you previously. He emailed me a copy of my contract to review. He told me that my service would begin on 7/10/21. Choice Home Warranty was my first choice.

So far I have utilized Choice Home Warranty twice, once for a plumbing issue and the second time for an AC issue. The process to request service work is very easy. The communication through the scheduling process was timely. The teams sent out to repair my issues were excellent in both cases. The technicians were thoroughly and made sure they fully explained their findings. They gave me ample opportunity to ask questions. They also repaired the issues immediately. I am very happy with Choice Home Warranty.

Staff (Jake) was very helpful, providing information on different timelines for a warranty and available discounts associated with each. Once I made the decision the sign up was quick and I received the written agreement almost immediately. Looking forward to excellent service from the CWH team as per great customers reviews I read during my research for HW.

You can depend on Choice Warranty to come to your rescue when needed. You are treated fairly and promptly for every claim. I plan to recommend Choice Warranty to my friends if the subject arises. At one point I had 3 houses under warranty with Choice Home Warranty each for 3 years. When the time came to sell 2 of my houses, the fact that I could transfer the warranty to the new owners was a great selling point.

Offer the best for reasonable price w/ excellent coverage for our confidence. Leo was very helpful and truthful to the point of high confidence. Good choice and I would recommend others to this firm. Excellent price and extra coverage on things that we have that make our situation special and Leo made us feel special.

Sam ** was very gracious and helpful. A good experience with him. I was very upset with a call I had gotten a few days ago from a representative. Trying to say I don’t want to talk now—bang he hung up on me. Did not give me a chance to say another time would be better.

The warranty policy does not benefit the customer. As a customer, we have to pay monthly fee, pay for a part before the shower can be fixed or a test service before an appliance can be repaired. The monthly fee should cover these types of service especially since we the customer do not call for break-downs every day or every month.

Agents were well informed and answered all questions. They were just a little pushy when I told them I wanted to discuss with husband. I chose 3.5 year pay upfront Total Plan and got a great deal. Being a senior on a fixed income, I will breathe easier.

My 1st contact with Don ** was a delightful experience. Very good at explaining the services and rates. Hopefully all my future contacts will be the same. After 10 years with American Home Shield and dealing with people who do not speak very good English and their constant rising rates I am ready for a change.

JSPlumbing had to install a hot water heater for me today. Jay was very professional and polite. His price was very reasonable. Would definitely give him a reference. He explained how to light the water heater and how and when to flush the water heater.

Quick response to claim and technician was in touch for scheduling and followed up to confirm maintenance recommendations for longevity of appliance. I have referred to my mother and she received the same quality service and repair. Billing the deductible was an issue due to weather and connectivity issues. Deductible charged 3 times and 1 has been removed. Pending one more. Other than that, I will continue using.

The claim representative Shanunta ** was very helpful in getting my claim resolved. She was a good advocate for me. She reviewed all the information I submitted and call the plumbing co and spoke to her supervisor about my case.

Excellent job done, and very pleased with Tech who was very knowledgeable and pleasant. He found problem quickly and repaired it as soon as he got approval from Choice Warranty. He also got here in timeframe he gave us.

My technician was awesome. He actually talk to me on the phone and verbally figured out what the problem was and bought the part with him and installed the part at the time he was here on the first time he was here. Fix my dishwasher the first time he was here. He did a great job. Very friendly and courtesy.

The incentive to join was well explained and the total plan was cheaper than the basic plan. It just seems like a good idea because as a home owner you know things are going to break down. I like the 24/7 contact and standby emergency plan in case the AC goes out in the summer! Michael did a good job explaining and I felt this plan could fit in to my budget!

I have 2 claims going at the same time. I have a plumbing issue and an air conditioner issue. It’s been dragging on nothing's covered. I’m very frustrated due to we have to pay for a service every month and it seems to be that nothing's ever covered, nothing's ever given out clear. The emails are misinterpreted. It says one minute things are covered and The next it’s not!! Then it took them 1 week to tell me that I needed to pay $500 dollars for a camera to see where the leak is under the house so that they can say it’s not covered again. Very frustrated!!! I moved from American Home Shield to Choice Home thinking it was going to be better and turns out it’s not any better!!!

Updated on 06/10/2021: While the plan didn't cover the repair to my air conditioning system and it was an out of pocket repair for me the technician was friendly, courteous and professional while performing the service in my home. I would recommend this contractor to anyone who needs A/C work.

I called because my AC wasn't working.. A tech came out the next day.. I received several emails keeping me updated on the service.. The tech that came out was awesome and very informative. Told us the issue and how to fix it!! YES I WOULD DEFINITELY RECOMMEND CHW TO FRIENDS AND FAMILY!!

This is the third time I have called in three years. Every time excuses are made trying to get out of paying for what needs to be repaired. When I purchased this warranty I was sold a totally different story.

Service man found that our dishwasher control board was bad. I paid the service man, however, he can not install the control board as it is under warranty and Samsung requires that samsung install the control board which I then have to pay samsung for the installation. This should be covered that Choice would pay for the labor as they do not have to pay for the part.

Gulf Coast Heating and Cooling and the technician did a great job. CHW customer service was very difficult to deal with. When asking specific questions all they provided were generic canned answers, sometimes having nothing to do with my question. While my repair was done, all thanks to the technician, CHW made it take as long as possible with approval for a simple fix that was inexpensive. First experience using my CHW plan and hopefully last.

They are great. They fixed my air condition and they fixed my fridge. They are excellent when it comes to fixing things.... They are perfect for the rental and my house too.... since 4 years I have been with them

I cannot begin you tell you how pleased I was with this company, Very professional. Their office was extremely helpful in scheduling and keeping in contact with me. The Service Tech was very knowledgeable and explain what was done to correct the problem. This company was a "breathe of fresh air" for me in the service and customer service industry..

Needed GE washer replaced. Choice said they do not pay retail and offered me $343.00... a similar washer without all the features cost me $599.00.. I accepted their offer only because I didn't want the hassle. Several years ago needed gas stove replaced, they pd me $500.00 and the new one cost $958.00, should have learned my lesson. I AM CANCELLING CONTRACT BECAUSE IT IS FALSE AND MISLEADING AND THEY DO NOT LIVE UP TO THEIR ADVERTISING....

Received an appointment within 24 hours. B & W Electric were excellent in communication regarding appt. Lawrence, their technician, was also great. He went over everything in detail. Said he would write report and we would hear back. We did hear back within 2 hours of the visit. Very happy that we were approved.

I called to set up a appointment and they were out there that afternoon. The gentleman was very good and explained what he was going to do. He was on time and did the installation and rekeying quickly. It looks great.

Good service. He came and inspected for leaks in the entire kitchen, checked the dishwasher and it worked fine with no leaks but noticed the racks were rusted and almost falling off, suggested to report the wear and tear to Choice Home Warranty.

The air conditioner stopped working on a Monday night at 6pm. We called home warranty and had an appointment for Wednesday morning. My wife called and the repairman was able to come Tuesday morning since he was in the area. He was great and would recommend him and his company to friends. He fixed the issue in a timely manner and it is been working great since.

Anytime I have had to call. The customer Service Rep has been very friendly and helpful. The appointment for the repair has been quick and the Repairman they have sent out has gotten the job done in a timely manner. For a single mom it’s a Godsend!

Tech was great, scheduled and got here quick and got approval to fix the replaced part and did it the same day!! I would definitely recommend him! Thank you so much for the quick service! Nice to know I have this warranty!

My claim submission experience was fast, easy, and nothing short of superb. My service call was scheduled within a couple of days. Choice responded with a resolution the day after the technician diagnosed my issue and provided his recommendations. The technician they dispatched was on time, he thoroughly communicated the diagnosis and also provided available options for my appliance.

My Air Conditioner has some issues. I filed a complaint through Phone and within 24 hours my complaint was take up and send to L&F HVAC - Lance did a good job and fixed it yesterday. I will definitely recommend to my friends. It's worth it.

First my AC was just making a very loud noise. That's when I filed the claim. The guy came out after a week of waiting. He decided a new motor was needed. But it will need to be special ordered. This was on Thursday. He said he would be back out the next Wed. On Friday my AC went out completely. He came and fixed it on Wednesday like he said.

Jason was my salesperson and he was great, giving me many more discounts that I was entitled to but didn’t know. I will recommend his services and hope I don’t need it to use it often. I do want to receive a paper copy of the policy to share with others.

Appointment was set ASAP. the tech that came out was great and very professional. We would recommend them again for sure. They were on time and very careful. They were thorough and explained everything they were doing. We were completely satisfied.

Very disappointed that I had to pay a little over $7,000 for a new AC unit. I believe the way your advertising is worded it leads people to believe that if theirs breaks you will replace it, free of charge. You really don't...it's all in the 'fine print' that no one reads.

I was not satisfied the sump pump pipe that needs to be replaced due to leaking water when it comes out from the hole to go outside. I think when people like me pay a yearly fee everything should be covered. To pay the service fee is great but I think once items are completed and fixed is when the service fee should used. That was a waste to have someone come look at it and then you decline the service so now I have to fix it myself with not a lot of money to do it and no one offers payment plans. So now I guess when it rains my basement will flood.

Claim was denied but technician stated he was not absolutely sure what the problem was. This is my first claim and a critical fix. I was assured coming over to Choice that I would receive great service not like my last warranty company I was with. Very disappointed! See leak in my ceiling photo which is coming from above when shower is running.

2 days after I purchase this my AC stopped working. I am a senior, have diabetes and a heart condition. It has been 96 in my home for 5 days. I spent my money on this policy so now what do I do. Wait 30 days and pray I don't die.

On Time, polite, professional, and knowledgeable. Would recommend him to future customers. He was thorough in his diagnostics of the situation, used his resources to find a solution, and explained what was wrong and why it could not be repaired.

Updated on 06/13/2021: Greetings, waiting on Kelly to get back in touch with us. This work is important to us so as soon as the contractor is ready we are here to receive the work. The claim has been approved and we have reached out to Kelly with no response.

I will NOT RENEW with your company any will discourage others from using your company. . I have filed THREE A/C claims with you and NONE have been covered on ANY LEVEL. So why do I need to pay you to get NO coverage.

Representative was pleasant, attentive, and professional. She gathered information regarding subject, asking relative questions pertaining to subject matter. She did her job in a respectful manner at all times. At the end, she submitted the claim and provided claim number. A very positive experience.

Icemaker wasn't working just making a clicking noise so I made a claim and in 2 days they had someone here with the part and fixed it for us in less than 45 min. This was a great experience for us. It was our first claim and they handled it great.

Choice Home Warranty has always been very friendly and efficient when we have a complaint. I like working with the representatives. I do have trouble trying to work with your recording trying to put turn in a claim. We have called a few times and are always satisfied with the results. I have recommended them to my friends and family.

Choice warranty plan. We bought our house in January, make sure all the systems were looked at by certified technicians and our air conditioner broke in. Your company refused to replace it. I reported them to the Better Business Bureau and I’m looking for an attorney and he canceled all three plans that we had with you On various homes and I will make sure that everybody I know knows how you weaseled out of replacing my air-conditioning because you guys are horrible company with no morals and values. You told me it was lack of maintenance. I told you it was not lack of maintenance and that you need to prove otherwise and she refused. She just told me that is the way that it is. What a horrible response.

Leo was fantastic and handled my issue super quick, was very impressed. Hope the tech is as good as Leo. Claim is processed now waiting on service tech to call and fix issue. This is my first claim, so hoping the process is easy.

Purchased our home recently along with a Choice Home Warranty. The ceiling fan in the living room stopped working. It is on a remote so we tried changing the battery.. Still didn’t work. Went online and put in a service request on the Choice Warranty website. We received an email confirmation the same day that an electrician from Ace 10 Home Services would be coming the following day to check out our issue! WOW! Talk about fast service! We received a call from Ace 10 the next morning and within an hour he arrived.

No hot water to kitchen or master bathroom. No electrical power to family room outlets. Excellent customer service and response time to problems. Very professional follow-up and service calls to check on problems and the arrival of service technicians. Would recommend to any new home buyer.

If it was for our swimming pool, they were good but couldn't diagnose problem, for the washing machine, they were excellent, found the problem right away. A for Choice itself, not happy at all, dismissed our claim without waiting for a submission of what the problem was and it is impossible to speak with anyone about the issue. Spent a lot of money and so far it has not been worth the price of admission.

Technician called with ETA. Arrived at that time. Immediately diagnosed the problem. Ordered the part. Set an appointment to come and install new part. Would not accept payment until job was complete and I was satisfied that the dryer was fixed and working.

Before you get a policy check for providers in your area. There are NO air conditioner providers near me. Because of this, I tried to use the reimbursement option. When the technician got here he found that a lizard had crawled into the electrical box of my outside unit and had shorted out one of the electrical components. The lizard was pretty much shorted out too!! He had the A/C back up and running in less than 20 minutes. That is less time than it would have taken to complete the authorization process.

The gentleman that came to look at our spa was friendly and very helpful. He was very knowledgeable and seemed to know his job. We are looking forward to working with him! We hope that our spa will be up and running soon!!

I submitted one claim on my dishwasher on May 7, 2021, the dispatch system is pretty fast that a technician was assigned in just few minutes. The actual appointment was scheduled several days later, but the technician called me to come on the same day. I was amazed by this quick response until I experienced the following: four times visit from the first technician, with parts replaced, the issue still persist. After a month, choice determined to assign a second technician for my dishwasher, my dishwasher had stopped working for a month, after choice received the diagnosis from the second technician, I was notified, "Great News! We have received the diagnosis on your claim. We have determined, the best long-term solution is to replace your Dishwasher." I feel relived at this moment until I click on the start replacement process, which tells me I am offered with $357 eGift Card from Lowe's.

The automated system is not customer friendly. It does not route you to the correct department. I was put on hold for a long period of time. On the website, I had trouble with the system emailing me my account number.

This is intended to recount my experience with the sales rep. (Jacob **). Mr. ** was very pleasant, courteous and professional. He answered all my questions and also explained the company's available senior discount, which I accepted. I'm hoping that any future service request(s) I may have will be handled expeditiously in the same manner.

Home Defense did an excellent job servicing our plumbing issue. I would definitely recommend this company to help with your plumbing needs. They also came in very professional and in a timely manner. Great job and keep up the great work.

My A/C didn't seem to be cooling properly. A tech from Arctic Air came to my place and found the problem - a clogged air filter that blocked the flow of air. It was an easy fix - just had to get a replacement and things are working well. I was impressed that the tech didn't "find" any other chargeable problems. Very honest and I'll be asking for Arctic Air if needed in the future.

Your company always finds ways not to pay for repairs. You say you pay for pool repairs and I made a claim for the pool light and you denied it. You also failed to fix my ac. The only things you really fix are inside appliances such as Refrigerators, Washers and dryers.

I am definitely not the type to purchase a warranty, but my Realtor suggested I do so even though the home we're purchasing passed inspection very well. She had a warranty co. she recommended but after reading their reviews I had great reservations. I began researching home warranty plans and found Choice Home Warranty had a great record with both their customers and the BBB. However, it was their sales consultant, Kayleigh **, who really addressed all my concerns and worked with me to get the best coverage and rate possible. I came away with a far superior plan than the one proffered me by the Realtor at a better price! If their claims service (which I hope I never have to use) matches their customer sales service, I will be thrilled.

The young lady was very friendly and very helpful. I still haven’t received my new contract yet though. Hopefully It’ll come through today. She corrected the wrong e-mail that was on file and put in a work order for me.

The Service company that was sent out were a no show and no phone call for 2 separate appointments. The third day they just took pictures and decided that the chimney was leaking. The chimney was repointed not too long ago and it has a large cap on top. It seems like they didn’t want to even try to repair or find the leak.

A/C went out overnight. Called Choice in the morning and a technician returned my call by noon. The technician was on site before 4pm in the afternoon and was able to repair the unit within minutes. A win! Thank you!

Great response to handle our issue in a timely fashion. Technician was very knowledgeable. He returned my call and set up the appointment immediately. He also explained all my options and what he was going to do to make the repair.

I submitted a claim for my dryer. Choice determines my dryer needed to be replaced so they gave me a credit at Lowe’s for just over $300 that is not even close to the cost of buying a new dryer. So I’m not only out my monthly cost of Choice Warranty plus $60 service fee I am out the 250 to 300 gap of buying a new dryer.

They did fix the problem but if you have an emergency situation Choice will not help you. They only book appointments for regular stuff. You have to call the individual company that they choose to come out to see if they can get you a sooner time. And they make it pretty hard to start a claim. You cannot talk to a person and it's all automated.

Original experience with first claim representative poor. First Claim representative thru Choice given several weeks of different appointments. As receiving customer I lost work time trying to be available for established appointments. Choice followed up with claim representative - but based on claim representative follow thru - and my complaints, situation not handled very well. Choice warranty finally provided a claim representative who did follow thru with call and attempted service, Final performance to be reviewed - at this time claim not completed. Original claim representative should be released from additional service or rated in the Choice warranty program as a poor follow up/poor communication.

The technicians that came to look at my air conditioner were nice, knowledgeable, and professional. They arrived promptly and quickly diagnosed the issue. Would highly recommend and use in the future if given a choice.

The technician was here the same day we put the claim and was friendly and knew what he was talking about. They have to order the part and will let me know when they will return. I guess things are not made to last anymore. A couple of years it falls apart.

The technician was great, but I would not recommend CHW to anyone. They were slow getting someone out. When the technician found the problem, they would only approve a cheap thermostat to go back, not even close to the one I had. In my book this is not ok. I had a programmable thermostat and now I don’t.

I would recommend David **. He was on time, explained what he was doing and made everything was working before leaving. We had an issue later in the day and he was very prompt in resolving. The AC is working great now.

This is the second time that Matt had serviced my residence. He did a great job again. Very happy with the work he did. I would highly recommend Choice Home Warranty to my family and friends. Thank you for the great service.

Immediately after I filed a claim online, an agent contacted me about my problem. He immediately dispatched a qualified professional who came to my home and reviewed the problems and reported to the company. Within a few days the equipment arrived at my home and the installer proficiently installed the new equipment. Everyone involved was on a mission to solve my problem. They even contacted me days later to be certain that the installation went well.

Not happy with tech. I'm being charged 375$ with no explanation of so called upgrades to my refrigerator. I do not trust tech. I will be filing a complaint. I think tech is saying that to get the job my refrigerator probably needs to be replaced and Choice is playing games not to honor the contract how do you upgrade refrigerator repair and why didn't the tech explain this? He said he did not know why I'm paying 375$ but he's the one charging the fee. Something is wrong.