Choice Home Warranty Reviews

Repairman did a good job replacing the water valve. However, there was a problem he didn't see. When I got up this morning, there was water all over the floor. There was a leak underneath the refrigerator that he didn't see. I have already let CHW know about it.

The warranty sounded good but the reps all talk fast, give different quotes...called 3 times and received three different quotes but the last rep told me 399 for the entire year and 85 service fee then he had me agree to 3 years and I said so that's 399 only, but I should have known when he wanted me to use a credit card. The rep took out over 1300 dollars from my account. The reps are all about quota instead of really helping and explaining things to customers. He did not say at one time we will deduct this amount from your account. He talked in codes and riddles to lead you to believe one things but it was a whole other thing. That is how they get ya to join with fast talking and getting you off the phone and once you become a customer then you will not even be able to get through.

Our Whirlpool washer had not been functioning properly for a few weeks. It was reported to Choice and they sent a technician promptly. He replaced a part in it and it seemed to be working fine, but only lasted a couple of weeks before breaking down again. This time a new technician was sent and he diagnosed the problem immediately. The repairs would be too expensive and as a result the company decided to replace it by providing us with a fair market value for the washer. Thank you.

Tech Darnell, came to my home to diagnosis my air condition failure, he called before coming to advise of estimated arrival, he was very professional and respectful of my my home. After diagnosing the issue he relayed it to his supervisor. He came back week later to replace defective part...Very satisfied with the service is provided.

AFTER 6 days of trying to reach CHW by phone and E-Mail, during 6 of the hottest days of May, I finally got through. My problem, I believe, was that I was using your phone "prompts" to initiate a follow-up from the previous visit to fix my A/C, INSTEAD of submitting a NEW claim. However, as soon as I reached CHW, I was impressed AGAIN that the response to get a service man out here was extremely fast. "George", from AAA Brands came to my house and became my hero that day on May13th. He was on time to the MINUTE, polite, and immediately got to work. And, bless his heart, he had my A/C up and running in about 30 minutes! Thank you CHW and thank you AAA Brands for George!

My washer and dryer combo machine broke down and Choice Warranty sent out a tech to fix my machine and the repair was going to be more than it was worth so they decided to go ahead and set up a replacement for me instead.

The technician was friendly and fast. Also on time. He took care of the problem. I would recommend the technician to anyone looking for help with heating or air. The response from Choice was very quick setting up the appointment.

I purchased my home warranty over the phone. The sales rep stated "If we can't fix your appliance we will replace it" when he should have stayed that limitations apply. So I purchased the home warranty expecting what I was sold, when in reality if they can't fix it they will pay you the wholesale price of a similar item (about fifty percent the true cost). I will never suggest anyone get a Choice Home Warranty. What they did to me is unethical. It's called a bait and switch.

The technician was on time, friendly, courteous, and knowledgeable. He called on his way, and came at the beginning of the window of time, He did the work very well and didn’t leave me any mess to clean up! I would definitely recommend him to anyone without any hesitation.

I paid over $2,000 for your service. I understand that you may use automated answering machines to help on several matters but when a customer needs to talk to a human being, you better offer that option. Your system didn’t offer any opportunity to talk to someone when I needed, and just cut the call after a recorded “Goodbye”.

The first technician from S & A Plumbing opened up the drainage lines but didn't bother to find out why it was happening so my mainline was clogged again within 36 hours. When the technician from Total Plumbing came out he went out of his way to find out why my drain line was clogging up. He went above and beyond anything that was required of him to track down the problem and then took the time to explain to me in detail what was happening and what needed to be done about it. It was such a relief to finally get some answers and to know that there was a way to take care of the problem.

Gerald ** was awesome in answering all my questions. I was with American home shield for 4 years and they no longer had vendors in my area. I shopped around and decided to give Choice Warranty a try. We'll see how it goes. Gerald reassured me that I would be satisfied with the company.

Response time was very quick. They arrived right on time and the repair was done quickly. The technician was professional and polite. I was given advice for future maintenance. I will definitely recommend them again. I am very pleased with the service.

The technician knew how to fix the problem quickly and in one visit. He was courteous polite and on time for the appointment, before he left he suggested some good techniques that maybe will help to slow the problem again.

When I first called to ask questions about your service the first operator was not very pleasant and then he hung up on me when I said I was just shopping for a new company. When I called back Mr Marcus was very pleasant and even gave me a discount for my previous experience, that why I chose to cancel my other service with the other company and purchase your service.

Thank you for your service. This job was well done. Customer service was great and the people that came out did a great job. I'm very happy that I took this warranty out. Only thing I don't like is you have to email everything. I love to talk to people on the phone - not email and texting someone.

They sent one company that came out and said I had a leaky coil that would need replaced. I paid that service charge. They then canceled that company and sent a different company to put freon in the system and I paid another $85. The day after that service, the ac no longer works and I'll have to start another claim. Still hot in my kids rooms. So hot my daughter got up and threw up one morning. Unacceptable!

Choice warranty company has denied another legit claim. I started the appeal process and was told that I'd be called back at the set appointment time and never received a call for the set appointment. Meanwhile, my ceiling is still leaking in my very hot garage, which I'm sure makes the problem worse by the day.

I have found that CHOICE seems to look for ways to deny claims. Interestingly, they used the same reason on three of mine. On appeal, they use their own employees who are partial, not true mediators. I can’t even get an appointment for one appeal for another 6 days. They dragged their feet on my getting someone to service each of my claims, as well, even with them knowing I was my not able to shut off leaking water. The hoops I have had to go through in order to get my claims handled will have taken me so far up to two weeks on one and on another a week so far. I haven’t even heard about an appointment for an appeal on the third for which I made the claim over a week ago.

The gentleman was very professional as well as very cordial. He explained the repair so that I not only understood but saw the work being completed. He was on time. He took care of the house and very open to questions that I had.

On Saturday May 1, 2021 I put a call into Choice Home Warranty regarding a leak I was experiencing that was coming from my living room ceiling. I was in the tub when it started and it became worse once I began to drain it. I called CHW and they said they would send out a technician. The tech called me the same day and came out the next day. When he came he had a small knife and a ladder. He first checked the bathroom pipes. He turned on my shower upstairs and let it run. He came downstairs and proceeded to cut through the ceiling but not where the giant water stain was, he cut just below it.

The unit was low on Freon, found where unit was leaking at valve and Choice refused to pay for the Freon. I do not agree choice refused to pay for the Freon and labor. I left this company once before because of issues like this. I intend to dispute this decision.

Just signed up for 3 years with a special promo and received an additional 6 months free. The agent listed several known vendors in my area that would be available to service my home if needed. That and other positive reviews prompted me to sign up.

Called for repair of my AC unit. Was told that my claim was denied initially because there was rust or corrosion on the unit. I had to go all the way through the appeals process before anyone would acknowledge that the technician's notes, nor the pictures he took, reflected anything about the unit having rust or corrosion. Then I was told that the reason for the denial was that even though there was no rust or corrosion, because the unit was not more than 6 years old, it must be a manufacturer defect and that wasn't covered either. I was also told that it wasn't just the technician's report that was considered, but a HVAC specialist with CHOICE who had not even examined my unit was the one to make the final determination and assessment on the claim. It would appear that CHOICE is refusing to accept the technician's report and devising an alternate reason to deny the claim.

Technician was pleasant and thorough in his knowledge. He fixed our dryer and gave recommendations on how to prevent issue from happening again. He was a little late because of other jobs that he had lined up for that day but he did call that morning to let us know that he would be a little later than what was scheduled.

I had a very positive experience with the replacement of my garbage disposal. Jack was prompt, professional and kind. He was all you could hope for in a service call. Old school at its best. Thanks, The ** Family.

The technician was awesome! Professional, kind, and courteous! He was also very knowledgeable about our issue and resolved our problem promptly! He made suggestions of how to maintain the device for the future. I can’t say enough good things about the tech! He’s the best I’ve ever had.

Inquiring for warranty on appliances in our home. Premium was less than previous warranty we had for stove and refrigerator. With this contract more appliances are covered. Monthly premiums are manageable for us as we are a retired couple with social security as our income.

Choice Home Warranty made it easy to solve them fast and can’t thank you enough, hopefully in the future we can keep this home warranty active, during this hard time we can’t afford to buy a new or fix anything.

My recent Plumbing Claim was handled smoothly. In the past I was not happy with their claim handling and was not a happy customer. If my experience this week is the new normal, I would recommend to friends and family.

The first representative I spoke to on Monday must of been fairly new. He had to verify answers before answering my questions. The representative I spoke with on Wednesday was great, he not only verified my questions but he explained also. He made it easier to make our decision to obtain their product.

The service call was quick and professional. My problem is with it taking up to 30 days to get an emailed minimal gift card to replace my dishwasher. This is completely unacceptable to wait for a much needed major appliance in my home. Why do you take so long to replace???? We already complained and received a non answer as a response.

To do one more add on, 2 more years, what a great deal etc, etc..I bought the 3 yr deal and felt satisfied, then he tried to double that...And I do NOT like high pressure sales...Regardless of "savings" when I say I am done, I am done.

This service is so necessary... Now I don't have to worry about who's going to fix my problems should they arise. Now I'm going to share with every home owner I know. :-). Thank You Mrs. **, I appreciate all your assistance in getting me and my family set up!! (Give her a raise)..

I’m disabled, have no alternative way of washing clothes, and all I got to speak to is a computer, deaf one at that. No word about when it will get fixed. My cleaning ladies only come once a week and they do my wash, please tell me I don't have to wait a week. Thanks ahead

I was promptly called after filling out the initial information. Francis was able to explain to me the contract and go over any questions I had. I was reassured that I will not have the same problems as with my previous home warranty company.

Josh with Timeline Heating and Cooling came out for diagnostics. He is super nice and at this point has done everything he can to take care of my central unit problem in a timely manner. Choice Home Warranty is the best and so is Christina **!

She was on time, responded and explained to me the problem and what she would do to repair the leaking faucet and running toilet. She returned to repair the toilet and pointed out that I had a broken floor also.

The young man came within 2 hours and did an amazing job clearing the problem. He was very personable and explained everything that he was doing. He went above and beyond by explaining what he was doing and helped me to understand why I was not getting good water flow from my faucet.

The tech checked everything and explained the problem. Left his contact info if I have any questions and said he would send report to CHW. He explained if they approve the work he will schedule another appointment to come out and replaced the defective part.

Today, I have been cut off twice by you while waiting to transfer a call. Three times the extension number I was given for Joshua, the case manager, said transfer failed. I am 76 and not good on computers. Joshua said to call if help needed. I’m simply fed up with your service. First, we waited and waited and an hour before the time window was up we get a call telling me we’re out of area and would have to pay $100 and it would be the next day before plumber could even come. Then Joshua told me to call a plumber and I did. I was told I’d get $175 towards the fee.

Technician from Appliance Appliance Repair (Malik) was prompt, courteous and knowledgeable. He diagnosed the problems and quickly made necessary repairs neatly and without inconvenience. I forgot to to keep copies of signed invoices, but maybe it is not customary for copies to be left when repairs are performed under Choice Home Warranty.

Tech was professional but the claim was denied based on a ridiculous argument which I will appeal and if I do not receive a fair final decision I will institute legal action. You picked the wrong person to screw with as I am in the ac industry and very much aware of your company policies. You should have contacted me before denying the claim as there is a less expensive fix. RO **

Anthony was very competent, he did a good job. There is nothing more that needs to said, he did a good job and called us to tell us he was on his way and when he would arrive and there he was at the time he said and he had replacement parts on his truck. Whole job took very little time.

The technician was courteous, knowledgeable, and professional. Parts have to be ordered and the technician is to follow-up with me before a full assessment can be made. I will then be able to give a more accurate assessment of the technician after the work is completed.

A Tech Appliance called & arrived w/in 30 min. Thoroughly inspected range, gave excellent feedback, clearly explained what I needed, ordered parts, set range to clean. Called following morning to check in & make sure cleaning was finished. Very satisfied w/ results. Kind & curtious. I trust the result. Thank you!

Good job. Done on time and it works correctly. Installer was courteous and friendly. Removed the old parts and the boxes before leaving. Only issue was the springs that help lift the door are not covered by the contract and added a couple hundred dollars to the installation.

Choice never fails to come through with pretty good coverage of my listed systems. For instance, just recently my heater stopped working. They had a technician out the next day who replaced a part and had it running within a half hour. Choice covered it all, except the reasonable deductible. This is a terrific policy to have if you're retired or saving for retirement.

My experience with Choice Home Warranty was professional and a job well done by Leyna's Heating and AC. They were at my home within an hour after placing the call. They completed the job in about forty five minutes. Thank you for your promptness.

Washer needed repair, but they replaced it instead, very happy so far, just waiting on gift card from Lowe's to arrive, My Son is now going to take out a warranty thru Choice Home Warranty, would highly recommend them to anyone.

Notified Choice when my A/C quit working. They sent Solution Air LLC to repair it. Solution Air did a good job & repaired it. Were very courteous. Came when they were scheduled & I would not hesitate to request their service again.

Our contractor was nice and courteous. Found the problem, fixed it and left. Will recommend your company. My plumber Bobby ** was called over last Christmas holiday and he serviced my entire family. I will now recommend anytime. Thank you. Mark **.

Pleasant, caring and understanding, worked on a plan that I was comfortable with, answered my questions, I hope this will be my new home warranty service for years to come.... I wish the copay was 50.00, but read great reviews on this company, so I'm hoping for great service.

The professionals sent to my home arrived on time. While showing care and respect for my home, made a thorough search for my issue. Making a claim was as easy as logging into my account and selecting the system I needed help with.

My customer support listened to my needs and understood that an error had been made in offering me buyout for my refrigerator. My only concern is that it may take up to 33 days to receive Lowe's credit and a family cannot live that long out of coolers.

I think the technician was good and would rate him high but the whole process I would rate poorly. Everything started off fine then the AC company no showed us Thursday, Friday and Saturday. After making a couple of calls the technician finally showed up late on Saturday. At this point the AC had been out almost a week. Then the warranty did not cover the AC System only part of the system. Finally got the parts ordered and they could not come out until the following Friday after us waiting all day for him to show up and their office phone stated they were closed from 1pm on. Finally he called around 7pm and completed the work.

Service man came out checked out the problem and went to to his truck to check for part, didn't have it, had to order it. Came in, told me when it might come and set up a time to repair it. Very quick and polite.

We received a return call within 24 hours of the initial report. We also had a plumber come out to the house within 48 hours of reporting our problem. We had approval for our submitted claim from the plumber who came out to the house. We have an appointment to have the problem fixed on Friday. Loved the fast and professional customer service.

Very friendly. Introduced himself and immediately went to work. Found the problem within a few minutes. A part needed to be ordered and he would contact me to set up an appointment to install it when it came in. Expected it in 2 or 3 days.

Tech was awesome. Service was on time. Phone to tell me they were on their way. Highly recommended Advance Air. Great job. Unit is working like new!! Thank you Home Choice Warranty!! Best money we have spent in long time using this company. They are awesome.

I am pleased with the service tech that came looked at my garage door opener. Informed me he would need approval to order a new one due to not being able to order parts for that old of a model and has already gotten back with me to schedule an install within the same week. Thank you

Repairman was very pleasant and quickly diagnosed the problem and ordered the necessary part. He came back when the part arrived and quickly replaced the broiler heating element and was out of there in ten minutes. The rest as they say is history.

The repair was handled quickly! Called it in on a Sunday afternoon and the repairman was there Tuesday morning and fixed it. Great service! The company that handled the repair called the night before and gave us a time and he was there right on time!

Our claim was denied because a part on the refrigerator had been replaced previously. We bought the refrigerator used several years ago and specifically purchased the warranty because there was no manufacturers warranty on the unit, CHW said it was denied due to improper installation. The unit was working when we bought it and ran fine for years. How was it improperly installed if it ran fine for years? I will purchase my next home warranty from another company and advise family and friends not to use this company.

It took longer than I thought to find someone to work on it. My understanding that the company came 88 miles. I was pleased with the technician work and his explanation of the work being done. I can’t believe Choice Warranty couldn’t find someone closer.

The motor went out on my AC. I contacted Choice Home Warranty and they took care of the rest. Scheduled a technician, they ordered the part and came and installed it. They are very efficient and keep you updated with the progress of your claim. Highly recommend Choice Home Warranty!

Edward with Penny Appliance is very responsive and proactive. He does good work, knowledgable about my washer, dryer and dishwasher. He is also friendly. I've had him for both my warranty visits and hope to get him again. Loved my tech, dissatisfied terribly with Choice- they refused to fix my broken dishwasher.

All visits by Paul ** from Crossroads Supply, were timely, and efficient. Good service and fast repair..Good repair service. In the event we have additional repair problems with the items that fall under our contract, I hope this company is selected to do the work.

Electrician came out to fix ceiling fans. Was a bad circuit breaker and broke pull light switch. Choice refused to honor needed repairs, so electrician didn't fix anything, but I'm suppose to pay a $65 fee for nothing being fixed and electrician is going to collect fee without fixing anything because you denied the legitimate claim. What a joke! You lost a customer and a vendor both! And we both will let everyone know what crooks you are! I paid the electrician out of pocket to do and finish the job, that you should have covered!

Trouble trying to explain the problem to an automated system. Very frustrating. Had to choose anything then callback with my case number and talk to a human to get my issue documented for the correct service. The plumber was great, he answered all our questions.

I had previously been with another home warranty company-for about 15 years. I recently changed to CHOICE. My first experience was very positive. I entered my request online and received a very prompt reply with an appointment for a appliance repair for the same day. My older refrigerator was fixed that afternoon--I am very pleased with this experience. I trust the next one will mirror this one!!!

The technician was assigned and had our unit fixed within 24hrs of our issue. It was much quicker than expected. He was friendly, informative, and I would definitely use his company if I ever had any issues outside of our warranty.

Getting with us ASAP was as quick as possible. After calling the first text that was not able to come you contacted an alternate company that came out and diagnosed the problem. The company is coming back today to take photos.

The repair technician that serviced my garage doors was very prompt and courteous. He took the time to explain what was happening and what what was covered and not covered with my home warranty. The technician also called earlier in the day to give me a smaller window time of arrival. Everything was repaired within a day of my call as well.

Garage door opener quick working. Tech looked at garage motor and determined that the remotes would not pair at all. They said that the motor would have to be replaced. They contacted Choice and within 5 min had approved to replace. The tech replaced the unit and had everything up and running in 30 minutes. Very impressed with service and Choice Home Warranty. Highly satisfied customer.

Tore ** with North to South Plumbing did a great job solving the problem. He arrived on-time and assessed the problem. He was able clear the backed up kitchen drain quickly. Also, Tore gave us some good plumbing information and suggestions. We are considering using this company for additional work. This was my first claim. I didn't realize that CHW had to approve the plumber's work before he could proceed. I understand why that's a good practice. I am thankful that the approval process was quick.

Did a great job. In and out quickly! Please with his assessment of the problem and he had everything he needed to complete the job. All in all a very good experience. And that’s all I got to say about that.

Really disappointed with Choice Home Warranty. Seems like anything we do doesn't quite put us to to where we are covered by any of our warranty. Have nothing else to say. Really disappointed. Blah, blah, blah,...

Having trouble with slow warm up and uneven baking. I thought that it is because some electric coils don't turn on on the top right side of the oven. The technician states that it is not supposed to, only on the left side. The coils there are used only to light the gas coming out of the dispenser pipe and that is where the oven heats. I am not sure what the coils on the top right are used for, they crackle and turn red for a few seconds and after that stay dark. In any case, I was told that the oven works as it was designed to do.

The technician was very professional and knowledgeable. They arrived on time as promised. After other companies sent by Choice Warranty did not resolve the ice maker issue, Clear Water Plumbing resolved the issue during their first service call. I would highly recommend Clear Water Plumbing for all plumbing needs anytime.

I went online to do a claim. Very fast to respond, I got an email back right away saying that the tech will be here the next day to fix the problem. The very next day the tech showed up and fixed the problem.

CHW sent Jordan’s Heating and Air to diagnose the problem. Freon was needed due to a small valve leak. A quick call was made authorizing the repair and freon replacement which was done immediately and problem was solved. Excellent, professional service and result.

He was friendly, neat, and explained everything well. If I have another appliance claim, I will request JB if possible. He always called in time for me to prepare room in the kitchen for him to work. He kept his word at every level and to be honest, we were surprised that JB got the part so quickly as GE is now Chinese-owned.

We are very pleased with this particular experience with Choice Warranty. We received a quick response to our claim and quality work was done by the contractors. The contractor was done in no time. It’s always so easy to make a claim and get our household back in order.

The sales person Arron was professional and knowledgeable. He looked extensively to get me the best deals and gave me his direct contact for future use. I have used Choice in the past and was unhappy with their HVAC coverage which has changed.

Our A/C was really having a hard time trying to keep the house cool. I filed a claim with Choice, and the A/C tech came out the same day. Thank goodness it was something simple as the unit was a bit low on freon, so they topped it off and now I have a cool house again. I have used choice for various issues with this older home and they have always come through for me.

Choice Warranty Services was very responsive to an electrical problem that I was experiencing immediately dispatching a professional to deal with the problem in a timely manner.. Thus far I have been more than pleased with their timely response...and their attention to detail..

This was my first claim. Very efficient. The Tech was here one day after calling in. Very friendly and smart. Found the problem right away. Had to order parts. Will call as soon as they arrive. Thank You for the great service.

Raymond displayed outstanding workmanship. Serviceman called ahead as promised, resolved the problem within a few minutes. Had the part we needed at hand without the need to get elsewhere. Was friendly, efficient and seemed exceptionally competent. Would recommend him any time.

I recently had a bad experience with American Home Shield (AHS) and contacted Choice Home Warranty (CHW). This is not the first issue I've had with AHS and wanted to get information about other warranty coverage. I talked with Adam and he was very nice to speak with. Adam took the time to explain everything to me. I have been with AHS for more than 17 years and have noticed a decline in their service. After going over the coverage, CHW has a much better policy and affordable. If CHW is half as good as I was told, then they are much better than AHS.

Wesley came to the house on time, troubleshot the problem, fixed it and then set up both my cars garage door openers, the garage pad and two remotes. He also provided technical advice on other garage repairs. I would recommend him to other customers and would request the warranty company to send him again if there was another problem with my garage doors.

Phil was very thorough in explaining our options and multi year discounts and even spoke to a manager as we were getting 4 policies for 4 homes at once. He was patient when I had to abruptly take a work call.

Jason was a pleasure to work with. I was undecided to purchase warranty and was just inquiring as to what this company offered. He was knowledgeable and informative, I decided this was the right choice for me and purchased the contract for six years.

I can’t believe I got reimbursed for my broken washer/dryer with 2 Lowe’s gift cards that will take 30 DAYS to arrive. All the while I’m sitting here with loads of dirty laundry & am pigeon holed into spending (at minimum) $700 more than what was reimbursed because I have to shop at Lowe’s. I have a unit that I could buy immediately for a little over the price that was reimbursed, but NO, I’m forced to spend a chunk of my savings because you mandate that I must shop for appliances at Lowe’s of all places?! This is absolute **.

As it turned out we didn't have a leak after all. It was the water softener system. However I did find out things about our water system from the plumber that will help us from making what could turn out to be a big mistake. I am happy with his service, but not too happy about what I found out!

Severely disappointed! We have Kitchenaid dishwasher, so it's a high end dishwasher. The part we needed to have replaced isn't available anymore. Took almost 2 months to get a "buy out" offer of $248. I can't buy a dishwasher for that! Nowhere in the policy does it say the replacement value is what Choice can replace the appliance for at wholesale prices, and not YOUR appliance, just a random dishwasher; however, that's what I'm told the replacement value is based on. I asked for replacement because buyout was so low and got told it's not an option. I asked what happens if we don't accept the $248 and got told if we don't accept it within 30 days, the case gets closed. Basically take it or get nothing. Not customer service at all!!!! Would NEVER recommend this company to anyone! We would have saved 2 months to replace it on our own without Choice and only paid $248 more. Seems like the better option to me.

The guy did great work but he was not very friendly, I didn't think. He did no wrong as far as that went but he never said please or thank you. I thought he could have wiped his feet better when he came in the house as it was raining outdoors but at least he didn't have any mud to track in.

They do not stand behind their advertising or contract. Buyer beware! Expect denials related to your AC. Elevated to appeal and got company line. The case manager said she was the final authority. Refused to pass me on to someone in higher authority saying there is no one above her. Really! Vendor stands by their assessment that the issue is normal wear & tear. Do not waste your money. They are worthless!

Andre was very nice and took the time to really explain everything about the warranty program in detail. The price per month and service fee for each claim is very fair. All in all, it was a very positive and pleasant experience.

Could have been better experience. Tried calling, got cut off, number was going straight onto voice mail when my call was returned. Automated service was kind of aggravating. Couldn't complete anything. Reasons for claims should have other in drop down boxes so you can type in what's wrong. The set drop down boxes don't have all the reasons for claims. That was annoying. Finally I got an agent and was helped with my claim.

D’ Andrew is a very knowledgeable and professional tech. He took care of the a/c and knew what was wrong. He needed the control panel and got it the next day but he was able to fix the a/c for the day till he came back.

This company did an exceptional job for me on 5/6 and came back to complete the job on 5/10.. The Tech (Thomas) went over and above what I would expect to get the job done and in a very professional manner.

Very informative, knew all the ins and outs of program. Very professional and gave additional information on ways to save money for years down the road. Will recommend to family and friends. Like having a contact person to talk with.

I needed the shower handle replaced as it broke. I called CHW. They sent someone and he came and said I need a new shower nozzle which I had to buy and provide. The shower was not fixed for 5 more day before he could get approved by chw and repair it. My water bill was over 60 dollars more because it took so long to get someone here. The repair itself was done excellent. CHW should have emergency contingency plans for their clients. Now my pool filter is leaking. Let's see how how this works out.

Jacob ** left a message on my answering machine last Thursday. Today I returned his call. He was very helpful and gave me information I didn't know. He was not pushy and was very patient. I would recommend him over the person I spoke with last week.

I’m a new customer & recently joined Choice Home Warranty Insurance. My experience so far was not so great because my previous claims were denied due to coverage. I think some of these technicians could be better in describing the problem.

Mr. Jeff ** did an excellent job; he was also very customer friendly. Mr. **, please ensure that you keep up the good work. Very efficient and did a very thorough job. I was very pleased with his work and I would definitely recommend services to others. Again, job well done! Thanks for all you do!

The response to wait from Thursday to Monday was difficult with no hot water for showers or cleaning, but understandable. The service given was excellent in identifying a tripped breaker (that didn’t show as tripped on the panel) and recommending the electric system have a thorough review.

You denied the needed repair on our A/C system. It was low on Freon from a leak somewhere in the system. You claimed that leaks are not covered. Yet 2 years ago you paid for Freon to be added. Looks to me as if Choice Warranty is a poor choice.

This was my first time contacting Choice Home. Great experience, within seconds of submitting my request for a quote, I was contacted by a representative to answer my questions. Sal was very helpful and even took the time to see where I can possibly receive additional discounts.

Response to finding provider was slow and frustrating. No call were made to me for updates, only recorded messages. Your company needs to set an appointment with customer (me) before telling me about the time you have chosen. My schedule does not always fit yours or your provider. This was the problem with the first provider you found. Schedules and location did not match.

My experience thus far with Choice Home Warranty has been excellent. Devon ** was very helpful, courteous and patient and professional. I compared three home warranty programs and selected Choice Home Warranty based on the amount of coverage available and the ratings that have been given by the various rating services.

The technician was very courteous, but had to order a part to be able to finish repair. Still waiting till part comes in and he can finish repair. The repairman was very nice and courteous and assured. He would return on April 18 to return with the part to be repaired.

Brett from OSP Plumbing was fantastic. He was very professional and efficient all while listening to our problems and solving them. The company OSP was very efficient also they called me back within a couple of hours after I placed the claim to set the appt. and the appointment was kept as promised. Excellent technician and excellent company.

Choice Home Warranty's website is set up to make it easy to initiate a claim. I took me less than two minutes to initiate a claim and to receive a claim number. Within moments I received a confirmation email saying that once a CHW Technician is assigned you will receive another e-mail with Company Name, Contact Information, & Date they will be performing the service.

On 12/25/2000 I placed a work order with CHW for a cooktop repair. The cooktop I have was manufactured in 1998 and so after 2 months, a CHW was unable to locate a part needed to repair this 22-year-old cooktop. They offered me a $371 check for the replacement of this cooktop and I told them this amount is too low since a comparable cooktop (the one that has 4 burners and a downdraft exhaust) costs $2,000, per this URL **. CHW rep told me that if I don’t accept this ridiculous offer they will continue looking for a part which meant that they would not be repairing the cooktop any time soon and I had to continue cooking on a single burner stove I bought at Target. I agreed to $371 reimbursement.

Bryan came out to service my AC yesterday. He came earlier than the scheduled appointment which was great because I needed to be gone when scheduled. He got my AC working again in a timely manner, was professional and friendly. He also suggested another preventative fix that I had him do to prevent future issues.

My washer will not pump/drain the water out. It is still full of water. I spoke with a representative named Angel. She took my information and gave me a claim number. She let me know what to expect over the next 24 hours and to pay the repairman $65 when he comes.

The representative was very helpful. This is my first claim. I have been dealing with leaks but could not file a claim while taking care of my mother at her home. She has passed away so I am now trying to get my house in order. Thanks

Sears came out after another week of waiting just to be told it’s electrical and I have to call back to schedule another appointment. I’ve waited two weeks to get my dishwasher fixed. I need help here. Hope it don’t take another 2 weeks to get an electrician.

First time I had to use my warranty. HVAC wasn't pumping out enough cool air and I have been called a polar bear. With summer barreling down already, I was anxious to get it fixed. I set up a claim on a Sunday and within a few hours, my claim was taken by a local vendor who was able to come out the next day AND fix it on the same day. I was so relieved. Definitely happy I got the warranty and selected this company to service it!

Cole from Bajack Plumbing tracked down and repaired the true source of our leak. I had originally mistaken it to be a main water line leak coming up from the floor, then I thought it was the water meter, but after repairs, I think that both are fine. There is a valve above the water meter that needed repaired. I did not see that and once repaired, everything seems to be dry. I will be watching it for a few days to be sure.

It took 5 days to be approved by you for the part after technician found the issue. Now I haven't heard from the technician. Left message for him. Tomorrow will be a week with no air. I am very happy it has been lower weather temperatures since it would of been very uncomfortable if it wasn't.

It was quick and easy. The tech that came to our house on time was very knowledgeable and helpful. The people at Choice were very helpful and quick to respond. Our home is now cool and as the summer is just starting. This is fabulous!

Satisfied with the Sears rep that came to fix the stove. He notified us when he was on the road and he was there maybe 15 minutes and fixed the issue. Appointment was a week out but all communication was accurate.

It is now May 11, 2021. Angela Green made arrangement to telephone me yesterday at approximately 10 am. When I did not hear from her I called her #. Phone was answered by an associate who was busy with her own work but was going to get back to me. I have left further messages both by phone and email'. It is very hot here in Texas and would like some help please...

My my air conditioner Now works. I was little disappointed It took 1 weekend 3 days Too long in my opinion But it's working now. I think the problem was with the contractor not doing the right test for leaks Maybe but I am not sure. I'm just happy it's working. I'm just happy it's working. Hopefully it stays that way. I did recommend this to a friend. I think he got it.

I would of given 5 stars if they made it exception w/AC problem. However, the case manager (Trusten I think that is his name) made it urgent and the AC tech came out within 4 hrs window. I wish Choice would made an exception for A/C problems where it should be an emergency… Overall I’m satisfied!!!

I really didn't like the plumbing company. They don't return calls, they tell you they are going to come back and don't. It took more than one trip to get my problem resolved. I just wish there were options to choose from.

I felt very rushed. He barely gave me any of the info, seems like he just wanted the sale. He had no people skills whatsoever. I had to call back to get the info he didn’t give me and that rep was more helpful and informative. Company needs to teach people to be more vibrant and polite. Don’t rush people off.

Choice Home Warranty responded immediately and got me on the schedule. The technician did a great job and no more knocking from my toilet. He explained what it was and was in and out quickly. Very professional and attentive. Would definitely recommend.

Shane the technician came in diagnostic problem and repaired it within 15 minutes. I was quite impressed. He told me he would be here at 8 AM and he got here at 7:50. Thank you Choice Home Warranty. You’ve done an excellent job.

Choice Home Warranty responds swiftly every time there has been a problem and handled things wonderfully. I would recommend them to everyone who wants a company that stands behind their commitment to take care of their clients. I am very happy with my choice for Choice home warranty.

They made it very easy to select the policy that was correct for my house, and also had good optional coverages for reasonable additions. As far as ease of application and approval it was very smooth and quick. Would definitely reccmmend that people at least look at them for an option.

The technician that visited our house was very knowledgeable. He called on his way to our house and came early. He was respectful of the property and answered all the questions we had of the broken appliance and possible outcomes. He explained the claim process and placed the claim approval the same day of the visit.

Technician arrived approximately three hours after I called for service. He checked and diagnosed the problem quickly explaining what the problem was, what the cost would be and answered all my questions to my complete satisfaction. He carried the part on his truck and was able to install immediately.

They handled this claim pretty quickly! Unlike the last claim I had to make. Got on the ball and had someone coming to my need in a timely manner. Kept me informed of times and arrivals. Thank you CHW. Shouldve done this with first claim.

William was on time and although it is still not completely fixed as a part needed to be ordered. But we enjoyed the process and glad we switched from Select Home Warranty. We are very satisfied so far with Choice.

I have used Home Warranties on my rental houses for 10 years now. I was with Old republic for nine years. Never had a problem whatsoever. Elliot from Choice Warranty called me and convinced me to change companies and pay three years in advance that they would take care of me much better. So far I have had three claims, the first two claims one took over a month. Nothing could be fixed in a timely manner. The second one they had to come back two times. Still didn’t have the right part so both times I chose the option of being reimbursed and I had to drive two hours to come in town to take care of each one myself and spend more money which I would rather just had the appliances fixed. Now this third one I am being completely denied because choice warranty says my lines are rusted is why the Freon leaks and that’s the only way I can leak and I’ve had my AC man And your technician both disagree with you.

Always seems to find a way not to cover devices whenever the repair is costly. Company also does not want to replace appliance. Had an over the range microwave oven, was offered $150.00 to replace, that was a sick joke.

I signed up for a three year deal with Choice Warranty. There were times it took over a week to get someone out to the house to look at issue. In most cases what was wrong was not covered. It was incredibly frustrating. If I had realized I would never have paid for three years. I stopped using them. Only one of the repair people that came out was someone I would use personally. Not worth the money.

Called Friday morning and it took all day to find someone to schedule which isn't the main issue. 5 Star Air scheduled for Monday, came took my check for $60 fee, took pictures and sent in to "get approved" Really? Since when is that the process? And if approved then have to reschedule and hopefully can work around my work schedule again. If not approved, well that better not be an option. Now I sit and wait as nothing has been fixed or accomplished yet. I don't remember the process in the past following under these conditions. It's been a long time since I filed a claim, and only have done once or twice in my whole lifetime with your company.

I had Choice over 2 times for the same reason with my refrigerator. $65.00 service charge each time. Both times I got different reasons why the top shelf in the refrigerator was freezing my food. Each time it was fine for about 40 days then back to freezing and of course you only get a 30 day warranty. Then the food (eggs & carrots) on the 2nd shelf started freezing, when I called back they said another $65.00. Refrigerator is set at about 1 1/4- 1 1/2 on the dial. Passed and bought a new one. Other 2 times I had them out for my heater, blowing cold air, 2 different companies, 2 different reasons but prompt courteous service.

My AC was not performing as it should. I contacted Choice and they had someone out to my home the next day. The technician was on time and very courteous. He was young but knowledgeable. There was a couple of things that was identified from a Home Depot tune-up that he called in and they took care of it.

Although getting my oven range fixed has been somewhat of a rollercoaster ride, my case manager Lydia ** really listened to my concerns regarding the offer and made sure I was happy. Also my last technician with Jaybees's Appliance was great as well and very professional. I hope the company really speaks to the 1st company A&E regarding the technicians they send out that don't reflect the companies values. But all in all Mrs. ** did a great job at making sure she answered all of my questions.

Seth was well-spoken and clarity on the service was concise. He was very convincing, assuring, and sounded very reliable and honest. However, after discussing it with my siblings, we have decided to use a family friends of my parents. One is the Regional Manager of PC Richards, I am an electrician (not licensed but I have friends that are), we have a cousin who is a plumber, we have a roofer. Also in the family is involved with central air, etc. Seth is an excellent sales rep and an asset to the company. Thank you.

My claim was addressed right away. I was given the plumbing company's information so that I could call to re-schedule the date given me by CHW. I was so pleased when I was able to have plumber come to my house within 3 hours.

No one came. They couldn’t get a technician here until today May 10. We had major leaks in laundry room coming through ceiling vent which was due to AC pan in attic had overflowed & pan had rusted & had holes in bottom which they /we couldn’t see. We could not wait a week until you sent someone out. I had buckets catching water & have photos & videos of two buckets with water n rust coming through ceiling. I spoke with one of your representatives & she said you could not reimburse me & there’s an option to choose your own technician. We still have to replace Sheetrock & paint.. waiting to dry out now.

Updated on 05/14/2021: Very helpful. Had issues with service company charging me three service charges and only sent one technician to perform all three services. I was supposed to have only one service charge for refrigerator and freezer per our discussion on 5/10/21.

Vendor was on time, friendly, knowledgeable and very polite. I would recommend Choice Warranty to my friends. The Repairman talked to me and let me know what the problem was and how he was going to fix it. Said if it happened again he would return and fix it for free and no house call charge.

Requested a repair visit. I did cancel later that day because my problem rectified itself. Agents were nice and helpful and courteous when taking my information. When I made the second call to cancel the agent made sure she clearly stated to me that I would be able to call back again and restart the process if my problem arose once again.

Best service. Had a problem with original job but they came back asap and took care of the problem. A 21 gun salute to them. The repairman was very nice and explained everything. The arrive time was right on the nose both times.

Repair was scheduled quickly. Technician arrived on time, was professional and courteous, and fixed the issue as requested. We were very pleased with this repair and the service provided by the technician. It appears Choice Warranty has changed their claim filing process since the last time we used them. The new process seems to be much more efficient than before.

Elliot was very persistent and it paid off. He gave me a deal I could not refuse. I have used Choice Warranty in the past and was very satisfied with the service I received. I highly recommend Choice Warranty. Elliot was very professional and courteous. He went above and beyond to meet my needs.

My comments are related to my very first encounter with a Choice Customer Care Representative. The representative was very polite, patient, understanding and used great communication skills. I felt my concerns were really being heard. I enjoyed my first encounter with Choice Home Warranty. I hope I have the opportunity to respond to my actual service once it’s completed.

Not great! They do not hold up to their media presence! Poor George foreman! Forget air conditioner replacement. Even when you meet requirements they have some excuse! Not to pay!!! Recently a service given to me was not honored! Replace a appliance for near the cost! No way. I have three homes with this service! I will not renew! Any of these homes!!! Even their service folks tell you how bad their replacement is!!!

Called in on Sunday (Mother's Day). Noticed our disposal was leaking from the body of the unit. Submitted my claim over the phone. Within a few hours Choice Home warranty had called and I had an appointment for Monday to have the unit replaced. The contractor called me Sunday and we made the appointment for 8:00 a/m - 11:00 a/m.

Technician says one thing. Choice says another. I call technician. He doesn't call back. Choice tells me they gave technician ok to fix system. Technician says he’s still waiting for choice's ok. I’d like to know when it’s going to fixed. It’s been over a week now. Called technician again this morning. Said he’d call you and call me back, no call as of yet.

My microwave is 13 years old and the technician did repair it. However, the facing plates were falling off and he stuck them on with duck tape, consequently the facing stuck out from the microwave about 1/4". The door would not shut and I replaced the facing using glue. While at my residence, the technician commented that the control panel on the microwave could not be replaced.

Kitchen sink keeps stopping up. Had to have someone come out 3 times. This 3rd technician was more professional and and more in depth about getting the line cleared and guaranteed I would not need his services again. I would highly recommend Michael.

Quick response for an appointment. Repair technician diagnosed problem quickly and needed additional approval from Choice on the spot! Approval accepted on the spot for additional repair from Choice and he was able to get my AC Working. Just placed another claim for a toilet leak! Choice gives me peace of mind. Low stress as a single women home owner. Fixed!!

Quickly found the problem and filed the claim for authorization. Isolated ONLY the problem to be fixed, and I felt confident he would actually be able to correct the issue without charging for services not required. I'm appreciative of the help and would recommend again. Thank you!

The CHW Technician set the appt, at first I couldn't get anyone for that date 5/7/21 and time. But wanted to change it for another date, I needed my Air fix. I did call Below Zero to see if he could come before, he said he would try. I kept my appt and everything went ok, they called 30min before he arrive. Fix the problem. Good service. Thank You.

My oven was not working properly. I filed a claim that morning and within a few hours I was assigned a technician. I was very pleased that I was assigned a technician/company to do the job so quickly. The job was scheduled to be done the next day. Great all around response time.

Have had Choice for years. Moved into a new home 6 months ago. Called in repair for AC unit which stopped running. Repairman came out, super nice and extremely knowledgeable. Said Capacitor was blown. Replaced it and put Freon it. Was contacted by Choice that claim for denied because of Freon issue???? Not a moving part. I have pre-paid for 5 years and now I'm stuck. They have my money and refuse my claims. I have used Choice for several events and have NEVER been denied before. Do not pay in advance!!!!

We had a load of wet clothes in the dryer last Sunday. The heater went out. Scheduled appointment with Choice Home Warranty. The service company contacted us to schedule visit for Friday; however, they called back. Were able to reschedule visit for Tuesday instead. Our dryer was repaired in two days! The technician was friendly and knowledgeable. Thank you Choice Home!

I have used my Choice Home Warranty twice before and was very pleased. Today the automated call system was very difficult to use and had to start over several times. I will be glad to give an update once the service is performed.

We are pleased with Choice Home Warranty. Several major items failed during the first year after we purchased the house. Choice took care of these items according to the agreement. The few glitches we had were addressed by customer service.

The technician came out on his day off and kept us informed of everything he was doing and found. He explained the process and promised that as soon as Choice approved the work, our claim would be expedited, as the situation was considered an emergency. Unfortunately, Choice has denied the claim and it is under review.

Filed my first claim this morning and just like the plan buying process it feels like it’s fast with no closure. Not sure if my claim went through or if anyone will call to do the repairs. Hopefully it works out.

Our air conditioning is back to normal. The gentleman quickly found the issue and resolved it. Choice Home Warranty again found the right person. This warranty has really come in handy. I recommend it to anyone. They've helped us with several issues.

Technician was very pleasant, knowledgeable and fast. He arrived at the designated time. Thank you. I would recommend this company to friends and family if they needed their appliances serviced. Choice Warranty was also fair in replacing my dishwasher. The dishwasher was old and needed significant repair.

Cut & Fit contractors were awesome! Prompt, professional and explained everything. Best service from Choice so far and I’ve been a member since 2017! They even came out on Sunday to accommodate my schedule. They wore protective covering on their shoes and masks the entire time. Loved them!

She was helpful, friendly, and wanted to make sure I understood the warranty plan completely. She walked me through the plan step by step and made it clear that I could call her for help at any time I needed help.

Ben was absolutely amazing. Very friendly, polite, and professional. Looked over my system issue top to bottom and found an issue my normal techs apparently missed. He added a circuit box that was a better option and he explained everything to me in detail. Choice was very quick to find a tech and everything just went so smooth. What a easy process and worry free or at least peace of mind when an appliance emergency happens. Thanks so much!

He was on time and knowable about what wrong. He also explained to me what was wrong & showed me the problem and asks if I had any questions or concerns. He also explain how to use the dishwasher being this is my first dishwasher.

Came out, replaced air conditioner fan and very pleased with service man. He was professional, polite, knew his job, no mess. Now everything is working. Even checked thermostat, showed me everything was good. Told my son. He is thinking about getting warranty from Choice. My daughter also has contract with choice. Will renew contract.

Just filed a claim and you want a review before the claim has started. Your email system is poor design or something. Hard to communicate with it. After more attempts to reach you with failure I’ll have a better understanding of the problem.

I am very happy with the Choice Home Warranty. My dryer quit working, so I made a quick phone call and my repair was scheduled for the same day. The repairman was able to diagnose the problem and fix it on the spot. Yeah CHW!!!

I went online to report a claim on my AC. He’s very simple easy. It’s not hard at all so I recommend Choice Home Warranty‘s to everyone. They make it very simple and easy to turn in a claim. They email you back right away.

Called and asked for a Hard Copy of our agreement. Was Rudely told you do not provide one. This is very strange. Why would you not want to provide a hard copy? I hope this is not a reflection of your service.

I would definitely recommend Choice Home Warranty to my friends and family. After submitting my claim last night, my work order was submitted and scheduled immediately. The following morning, my work order was completed timely. My AC is working again and the company used (One Stop Refrigeration) was very professional and quick!! Thank you!!

This review is for the telephone claims rep only. The rep was very competent and courteous as he set up a claim for a technician to repair my dryer. At this time, I have no review of the actual repair because my dryer has not been repaired yet. Once the dryer has been repaired I will be happy to submit a review of the technician's work.

Excellent job of explaining the details of all my questions. Took time to go into details to make sure I understood the new changes this policy had. I will recommend Choice Warranty to my friends and neighbors. I think the contract should be mailed out to anyone that signs up.

Thought my blower motor was going out and Choice Home Warranty took care of it immediately and I recommend them to my family and friends. I have been with choice home for about a year and they never failed me. Not once. Thank you choice home warranty.

Technician arrived on time, troubleshooted issues and has submitted the claim for review by Warranty. Await final decision on claim. Technician was super respectful and communicated very well what the next steps are. I wish the surveys were sent out after final work is completed instead of prior to but I wanted the technician to get credit for his personality and professionalism now.

When I submitted the claim it was processed quickly and a technician was at my house within two days. I’m very satisfied with the service. I would recommend Choice Warranty to anyone looking to save money on home appliances that unexpectedly goes out.

Technician replaced the Thermal Fuse on my dryer. It fixed the heating problem, however the bearings are still squeaking & making noise. Technician lubricated the bearings, but it didn't fix the problem. Technician acknowledged that the bearings are the problem. Need to have someone come out again & fix the problem.

The service provider was good, but I was disappointed that both of my leak claims were denied. If water leaks, rust will develop around the parts and Choice Warranty denies claims due to rust. You can't always see the problem with leaks until they get bigger.

Choice Home Warranty representative was very professional and polite. The technician they sent out was very knowledgeable and personable. Took time to explain everything he did. He also gave recommendations for future maintenance and explained why and how it would be beneficial. But he was not pushy about it.

We ran into an issue which resulted in a denial. Unfortunately I believe that a brief conversation could resolve/reverse the denial but unfortunately staff making those decisions are not available until "the next business day". Based on the long wait times (due to COVID, naturally) I can only assume that it will take more than 1 business day to speak with the appropriate staff. All this without water in my home. Unacceptable.

I will not renew my contract due to selective payment of services. The technician was very thorough and made sure he would not have to come back. He fixed my AC and CHW denied payment. My AC unit is serviced yearly. If you are not going to pay I should be able to use my service teams.

The appointment was very easy to set up and we had a technician here to resolve our problem the next day. We were contacted by email and text to keep us updated as to arrival time of the technician. We were very satisfied with our experience.