Choice Home Warranty Reviews

You (Choice Home Warranty) refused to fix my fridge. It has bad seals and a torn seal around the icemaker which makes the ice melt in the door. The tech that came on 6/15 found the issues with the seals and I did point out that the door wasn't flush, but had always been like that. I pay a premium every mo. and it seems like you want to deny this. Shame on you.

My garage door decided to not open one day. We placed a claim and by the next day we had someone come out early morning! Lifesavers! The process was so fast and easy. I love the fact that our agent is local and I can communicate with her as well if needed. So happy with service!

Easily placed the service call, now awaiting appointment to put the shell back on correctly... I have tried others in the past but Choice is the BEST company for Home Warranty... Can't wait to see the fixed result... I would recommend to anyone.

The technician was both profession and knowledgeable and he was willing to explain exactly what he was doing. He also checked the AC system multiple times to ensure it was operating efficiently before his departure. I am pleased with the service received.

Twice I have called about my outside AC unit. Twice my service claims were denied. Why have a home warranty if you have to fight for coverage and end up paying the technician out of pocket because CHW denies denies denies any responsibility to cover the appliance.

Freemon appliance came out and replaced the coil. It was a real good experience and it only took the tech 5 minutes. The front burners was not replaced but going have to soon be replaced. The tech was very professional.

My experience was good at the beginning but then the sales person got to be very pushy. I only wanted to sign up for one year and he kept pushing for more and didn’t want to take no for an answer. After all is said and done I think I’ll be happy with the choice that I made.

We returned home from vacation only to find that one of our A/C units was not cooling. While it took a couple of days to get on the contractor's schedule, they arrived when promised, and were quick to diagnose and repair the problem. We are very happy with the outcome.

Good experience dealing with service team that was sent out. Plus the handing off the service ticket to a technician was prompt and completed in a reasonable time frame. The technician did not have any difficulty getting the repair approved and authorized by Choice.

The repair was simple, however Choice was very "UNWILLING" to replace the defective float switch to prevent this from happening again, therefore I'm am extremely disappointed in Choice Home Warranty and would never recommend them. They should take in more consideration the up-keep on the HVAC equipment to preserve, very poor communication throughout the process as well with Choice Home Warranty.

JB heating and cooling was courteous and professional. He had the problem solved in a very short time. If I should have another problem with the furnace I would want him to answer my call to Choice warranty.

Tech did arrive on time with a phone call prior to his visit to state he wanted to come early. He was very knowledgeable and helpful. Answered all questions without reservations. He was friendly and polite. Would highly recommend George for any refrigeration job.

Jeff came promptly and did an excellent job diagnosing my problem with air conditioning unit. I was very satisfied how he handled it. He was personable and patient since I am hard of earing. Would recommend him any time I needed service.

The tech that came out said my breaker box had several bad breakers in it and this type of breakers was no longer available. He said he was going to report it to Choice Home Warranty and I should hear from them. I have heard nothing from Choice home warranty except denial on a wiring issue. What about the breakers?

My experience was great. He came in checked out the refrigerator for possible problems. He ordered the parts, let me know when the parts would be in. I have a follow up appointment on June 26th to fix the diagnosed issue. I pray that'll fix it.

So far I would give negative feedback for I am still waiting on my washer to be fixed. The repairman has shown up and checked out the washer. However waiting for him to get the repair parts and return to fix it.

Had a little trouble contacting the claims department and I'm not sure if that's because it was after regular business hours. Once I put in the claim the Tech came out, looked at the unit and said the unit needed to be cleaned. Claimed he doesn't do that and I had to get someone else to come out and clean the system. Had I known I would have to get someone else I would have done that first. It was a little frustrating being it was 115 degrees that day.

I recently moved into my new home in NC. Each and every time I've had an issue with something in my home that required attention, Choice Home Warranty was there to help - AND fast! I am grateful for the service providers who have been sent to my home, their expertise, and I am thankful for the thought-process that goes into the company's communications, appointment set-ups, and/or notifications. Choice Home Warranty follows through on each and every instance! Thank you Choice Home Warranty for your support of my service needs! I've never seen such a fast, well-oiled response to claims, e-mail responses and appointment set-ups as you have!

Updated on 6/19/2021: I placed a service call on our washer and dryer and got scheduled for a repair the next day. The serviceman was prompt and figured out the issue in a short period. He got the part the next day, came back out and fixed the next day. Very satisfied with the service and Clinton the repairman was friendly, courteous and efficient.

I made my claim application online and the process was simple, no waiting to talk to claim manager, a plus! The technician called ahead of time giving me plenty of notice and arrived promptly. He assessed the problems, and made the necessary repairs. Very satisfied with the processing.

I am a new Choice home warranty customer and haven't had to file a claim yet. However I was very impressed with Anthony's ability to communicate and offer fair pricing. Hopefully I continue to have a positive experience throughout the contract. My friend referred me and she mentioned that CHW has been great for her rental properties.

My experience was bad as usual we are always denied and we always pay our monthly payment on time. Our ac went out and Choice said it wasn’t from wear and tear and nobody knows why it went out and we kept it serviced. I don’t know why we stay with you so I need to look for a new warranty co and we have been with you for a long time.

Your personnel was outstanding on seeing my point of view. However a repair man has not called or showed up. Please advise on situation. Thank You very much. It is a Thremospa.Atlantis sitting on concrete with a full canopy over it and gets no hard weather. I need it because I am a 100% disabled veteran with back injury from Iraq..

Very helpful and explain everything he was doing. He also checked my other toilet to make sure that was running correctly. I would recommend them to a friend or family members. This is all I am going to write. Thank you again for a great job.

New Home warranty purchase. I am a new customer however after looking over the warranty plan this business offered, I found it to be very reasonable priced for the amount of service given. Very Pleasant and knowledgeable Representative. Very reasonable and workable offer presented.

They didn't come the day that they was suppose to come, called the office to see what happen. Person that I talked to was very rude because when I called to see what happen to the tech, he stated that he was not going to be able to make, so I asked him, "Well why didn't you all called me." He stated that, "I don't have a crystal ball but I was Just Getting ready to call you." My appointment was from 4pm & 6pm. It was 6pm and they didn't show until the next day.

Great. One of the best contractors I have ever worked with. Please keep this company. The best. Caring, prompt and on time. Easy to talk and get in touch with. Also gave call backs. Really really the best experience I have ever had with a contractor. I highly recommend.

The tech (Jahaevian) was great. Worked quietly and quickly and got my oven up and running in 15 minutes. He wore shoe booties and a mask and called before coming over. Nice guy. I’m very happy with Choice‘s choice. Lol. Influences my decision on whether to renew with them.

I had an Air conditioner go out and it was fixed with in 2 days very quick. Had a problem that they were not going to approve the fix but after talking with the agent they were able to get the approval and it is all working.

I was pleased with the technician but I was not happy with Choice. Choice denied the recommendations of the technician and I was forced to accept the recommendations of the technician because I needed to have my problem corrected while he was at my residence. And at this moment the problem has been resolved, I pray it stays that way! To us at my home, Choice dropped the ball.

My Frigidaire ceramic cook top oven cannot be repaired so Choice Home Warranty has offered me a Lowe’s e-card in the amount of $455 to replace it however there aren’t any similar ovens for that amount. The least expensive most comparable one that Lowe’s has is $749. For the amount that this home warranty cost me I cannot believe that choice home warranty will not offer me the full amount I need to replace my stove. I would not recommend choice home warranty to anyone.

My home was out of hot water. I called Choice (my home warranty company). Their technician arrived more than 48 hours later. He assessed my unit and reported the problem to Choice. Choice, then, declined my claim citing I have a 80 gallon water heater and they're only responsible for up to a 75 gallon water heater--unbelievable and very disappointing!

Excellent service from this Technician (One Stop Heating & Air Conditioning). Mike was patient, explains situation offering tips on customer maintenance, on time for appointment. In fact, he serviced another of my appliances and I requested him for the service on this appliance.

Technician was very friendly and helpful. Was able to solve the issue quickly. He walked me through everything that he was doing to make sure I understood the issue and was able to get it really loved with no issue.

Cesar was very informative on questions that I asked of him. He gave me his name and was very observant. He ran the washer several times to make sure that the problem was corrected. On my freezer he was able to locate what he needed to turn in the order.

Choice Home Warranty found the sub-contractor needed and within a week the work was done in a very professional way. Several shingles were not seated and allowed wind blown rain to get under them causing a leak. Repair man showed up exactly as planned and was very professional. Was very satisfied! Thank you!!

He was very, very responsive to setting up a repair time. I had to delay him in coming due to personal family issues. When we agreed to a time he was here at that time. He took care of the issues 110%. I was extremely satisfied with his professionalism and his work ethic. Just to let you know, I am very "picky" and look over shoulders. He was excellent and want him back, should I have any plumbing issues in the future. He is a "keeper". Thank you for recommending him.

CHW Have a completely professional staff and have accomplished everything up to this point promised in the contract. I would recommend them to anyone. So as George Foreman said don't get knocked out by high prices. Save yourself before troubles come a calling because they will. Thanks.

Henry was quite informative about the program and was able to answer all of my questions without hesitation. I look forward to receiving the paperwork so that I can compare this to the service that I have had with another company and make sure that Choice, which is supposed to be the very best, is the program that I want to stay with. Thank you again for having Henry give me a call.

Google & others reflect CHW as the Number 1 warranty company. Repair of my Samsung fridge took 3 scheduled trips before it was repaired. I just filed a claim for pool repair since I could not find a repair company. CHW offered to reimburse me if I got it repaired. Then CHW sked Roberts Legacy Pool & Spa, Kingston, OK. I got it repaired and cancelled the claim. The tech company wasn't notified I had cancelled. They showed up and I paid them the $65 fee. The crew tried to call CHW from my home without success. CHW owes me $65. I do not intend to renew my contract on 8/20/2021 because of the sloppy customer service. I am sure I will find a better warranty company.

My AC unit was not cooling and All-Stars Heating Cooling Refrigeration came and repaired my unit and talked me through the entire process with expertise. The technician, Mr. **, was very pleasant staff and answered all questions and stayed to make sure the unit was working properly before leaving.

Britton came to fix the Bidets and did an excellent job.. Friendly and pleasant. He showed me the part that was replaced and why. He was informative. Cody came to fix the dishwasher but had to send for a part. He was informative and I was contacted quickly that the part was approved and a date to fix my dishwasher was set. A nice man and informative.

He was courteous, professional, and efficient. He arrived at the agreed time and wasted no time fixing my disposal. And even gave me some tips to keep it in top shape. Yes, I would recommend his services to family and friends. I hope he will be available for a long time.

Isa of Ace of Spades did a great job of replacing our garage door spring. He was efficient, worked fast, and completed the repair quickly. He checked for possible adjustments and the door was OK. It has been working properly since. Thank you.

The technician was great. But after he called in the make and model of the unit that needed replacing CHW told me they would only give me $667.00 for the replacement. Even though the replacement is going to cost me over $2300.00. The lady I was talking to (Ms. **) would not even contact the manufacturer to get the Cu. Ft. of the unit. I had to do it. Then after I got it she stated it wasn't enough. It had to be on company letterhead. I sent her the information on a Chat Conversation I had with Kenmore. I am very disappointed. As it turned out, I found the replacement part on Amazon and replaced it myself. So it seems with CHW doing your own repairs is an option.

It took a week to have an HVAC tech to come to check out the issue but was worth it. MD Super Tech Heating and Cooling came. Terry the owner was thorough and professional. Replaced the variable motor in my unit which was covered by “Choice”. I was very Satisfied with my first claim with Choice Home Warranty.

Choice Home Warranty has excellent customer service who are knowledgeable and kind to help when a situation arises with house appliances. They have great contractors who are speedy and reliable. I find it very easy to submit a ticket online for a service. I highly recommend Choice Home Warranty.

It was so very easy to file a claim and the follow up was great! They made it pain free and no questions asked. Service was provided as promised. Will not worry about next time service may be needed. So far, I recommend Choice Home Warranty to anyone looking for this type of service.

Freezer compartment quit working. Called Choice and repair service arrived 5 hours later. Fast, clean and professional. My Wife was impressed that the repair service had everything that was needed to complete the repair in one trip. Thank you very much. I appreciate Choice Home Warranty and their excellent service.

Couldn’t be happier with the service I received from Michelle! Extremely polite, helpful, and a pleasure to talk to! Only suggestion would be she talks quite fast and when someone is trying to take notes, it makes it a little difficult.

All I have done so far is purchase the total package. We are selling our house and this is an amazing perk for a buyer. When I was a realtor I urged all my sellers, especially in an older home, to include this warranty, as an addition.

Ronald was extremely helpful, provide great information and helped me get the very best plan for my needs. He suggested bundling several of our properties that provided us with extra savings. He also helped me get into a special Veterans program that was an exceptional value, thanks!

I have tried for 42 days to resolve either getting my Maytag refrigerator fixed or replaced and to no avail. We called another person and they made a buyout to us which we accepted but your resolution team was not very helpful and made no effort to help at all. I am disabled and it is difficult to go up and down stairs where our 2nd fridge is!! Believe me it has been a nightmare for me. Donita **

I reported my plumbing problem on Monday, got assigned a plumber the same day. Danny ** called me Tuesday and said he would be here within the hour and he was. He and his associate, Albert, went right to work and had the problem solved in less than an hour. They even had me run a load of laundry to make sure the problem was fixed. They were both friendly and professional and I would hire them again.

If I can make a helpful recommendation to Choice, it would be, clarify with your clients what repairs companies will need when they come to your home. If it is for A/C repairs, please ask if it is on the roof or ground. Is your home two story which requires a 30ft ladder. You scheduled two different companies last week to come out and neither of them had tall ladders. Consequently they both cancelled and we had to start over. The third company was one that had been here before and did the job.

Frazier Appliance Repair was right on time, and has parts ordered. I’m very pleased so far. I have an older dishwasher that I have been extremely happy with, so I’m so very hopeful that the part will fix it.

Weather Tech came here promptly and follow up by supervisor, who resolved problem. Very competent supervisor, he wanted to make sure I was happy with their service. I would recommend Weather Tech for HVAC service.

I appreciated the prompt reaction to my service, getting someone out the next day to troubleshoot the problem and not only to correct but also being able to alleviate the problem in a timely manner. The service technician was very courteous and knowledgeable and was able to explain as well as corrupted set a short period of time.

Had to wait 9 days until someone came. I didn't even get an email that someone was coming. Luckily I called Choice warranty and the person on the phone told me. I have never had to wait 9 days for anything done before. The service man was great.

Tech did a great job; knew what to do; in and out quickly, was very nice and the AC is working now! The only reason for a four star rating is it could have been faster service as we waited three plus days with no AC.

Our refrigerator went out and Choice followed up in a timely manner as well as the technician that was sent out he did a great job, had our refrigerator was repaired quickly!! Also let us know if there were any issues after they left that we could call them.

Not yet completed. I have just fed a claim and I pray all goes well. The last few I have had reoccurrence issues that weren’t resolved. CHW will try to accommodate for their individual contractors mishaps. Thank you for your services in advance. Sharon

Respond quickly to new claims entered however I have yet to have a claim approved. I feel I am throwing good money to bad service. The contract is definitely not in your favor. There is always an exception. Ice maker not working. Won't cover. It is a mfg defect. Refrigerator not staying cold. Sorry same thing. Ac not cooling... antifreeze leak. Sorry does not qualify. Are you kidding me!!!

Choice Warranty automatically denied my claim without any Visual evidence. They refused to pay for a leak detection in my system. They stated my system had rust, which was untrue. I refuse to use this company. I canceled my policy.

The man I talked to was very kind and informative. Good experience. The price was good and the fee for service was good. I have nothing to complain about. I have used the Co before and had good results. Looking for good results this coming year also.

I had yearly inspection done on my 2 AC units where the Freon was considered low. The technician checked the Freon on both and determined that it was low in only one of the two units. Got approval and filled the required Freon in the unit that needed it. I only had to pay for the required visit fee. I was happy with the service. Technician also accommodated the change in schedule due to a medical event in my family during the first planned scheduled visit.

Wasn't coming on. I was very pleased on how Nick fixed it. (I think that's his name) I will definitely want him to come back. He was very patient and made sure everything was working fine. If I had to rate him I would give him all tens.

Choice has been amazing in assisting me to resolve issues at my home! I don't know what I'd do without them! They are fast, efficient and professional. I feel so supported being a first time homeowner. I love how quickly they process your claims and get the appropriate technician or company assigned to fix it. Thank you Choice Home Warranty!!

I believe I got a good deal. Representative seemed to be a little pushy, kind of like a car salesman. Not sure how honest he was when he told me he had to talk to a supervisor to get me a better deal.

Will submit a thorough evaluation after the problem is resolved correctly by technical representative. I appreciated the quick response to arrange the appointment, to have a technician come out to inspect the electrical problem. Thank you very much.

This maybe 5th or 6th time in the last two years with the same problem! Every time someone come and put a bandage on it, and tried of the same problems. I don’t known what is it I can do other than a replacement.

My Customer Service reached out via email and text with his personal contact information. I called but had to leave VM message which was returned right away. I spoke to Francis ** who was very attentive, informative and offered as many introduction discounts as he could. I am a retired Vet so saving but still receiving value is tantamount to me. He also assured me that he will now be dedicate contact throughout my warranty. I am 100% satisfied with the presentation and cost!

The Plumber Technician was very knowledgeable and professional. He explained and fixed the water heater's problem immediately, taking care of our needs very well, in the matter of minutes. Thanks a lot for the excellent service.

Efficient and prompt service. Service man was friendly and informative and accommodating. I would recommend him and TruFlo to friends and relatives. The only issue I have is having to pay two service fee for one visit. However, the service was great.

The technician that came over was great. He found the problem with the AC was just an adjustment on the thermostat and not the condenser. He also recommended getting 2 new thermostats from NV Energy. I thought the tech was very professional and honest.

It was easy to start a New Warranty Plan. Hope to have 5 ⭐️ experience always. Thanks to Reps E and A; they sent me email right away. They explained the Coverage and Limitations. They guaranteed 100% satisfaction. That also gave me the option to Cancel if not 100% satisfied.

The technician was timely and repaired everything satisfactorily. I would recommend this service to others. We will definitely use them for future electric needs. He cleaned up the areas where he was working. He was friendly and very informative. He gave us a call ahead of time and arrived when he said he would.

The representative from Allstate Appliance Repair was very competent and pleasant. The 3 to 8 PM arrival time ended up starting shortly before 10 PM and ending just short of midnight, which is not acceptable. I allowed the inconvenience out desperation.

Your service was very quick. Technician was very quick and knowledgeable explaining everything for me to understand what is wrong and what he can and can't do. Please expedite the remaining process so I won't lose any more food. I want to thank you for prompt scheduling with the tech. Please hurry to repair my refrigerator or whatever it needs to be done. It is leaking everywhere and it is not cooling and icemaker is not producing cold enough ice. All the food in the freezer part of refrigerator is melting which cause me to toss them.

Great job by technician from Fix Smart Appliance, they were very professional and on time!! We had our stove and microwave not working and they got it solved quickly. I definitely would recommend Choice Home Warranty as it was easy to file a claim and get it worked on.

Kudos To you is all I have to say! We’re new to Choice and we’re highly impressed at the professionalism of this company! You deserve 10 stars instead of 5! We would highly recommend Choice to our friends and family! Keep up the great work!

We had an issue with our refrigerator. The service technician was great. He was accommodating, professional and very respectful of our home and needs. Unfortunately our refrigerator had an internal issue that could not be fixed. CW followed up with an offer that had to be discussed for comparable replacement. The request for communication to discuss this issue took quite a while. We did not any communication past someone will contact you for over 14 days. This was disappointing as we were without our refrigerator. Fortunately for us we have a deep freeze and my office fridge. We finally have a solution and will be purchasing our new refrigerator. We hope the response time in the future will improve. Overall we are satisfied with CW.

Teresa

Choice Home Warranty is a RIP OFF organization. Your vendors and your firm are hand in hand on claims. You DENY every claim by default. The public believes you provide full coverage for all equipment listed. When a claim is submitted you deny for falsehood, normal and typical failure reasons. You ought to be sued out of existence. Read all the online information about CHW. You rip everybody off equally- you don't discriminate. I will share my complaints with the internet world until a class action lawsuit or the US government places you out of business. GET LOST!

I would have given a rating of 5 if it had not been for the neglect of the first technician called to the claim; however, the technician that completed the job was awesome. If I have further plumbing needs, I would request All About Drains Plumbing.

My condenser Motor failed. I had no control over that. I just change filters regularly and clean hose out every 3 months. My claim was denied after waiting over two weeks for a reliable contractor to keep his appointment. I feel like CHW let me down. Joyce **.

My dryer quit heating on a Saturday afternoon and I contacted Choice to file a claim. A repairman was scheduled to come the following Tuesday and made the needed repairs in about 30 minutes. Best warranty experience I've ever had.

Excellent experience from the Choice online request, to the "real" person assistance, to the Technician (McSwain Garage)....much less stress with doing business with CHOICE than what was experienced with being a long time customer with a previous warranty company. Hope this excellent service continues.

Chris at Uno Energy was extremely helpful and professional. We didn't receive the approval for a new motor until 2 hours after the service call, but Chris still came back the same night to install it. He went above and beyond to get us fixed. Thank you!

Technician inserted us into his schedule when a cancellation appeared. After a simple fix, the technician was great to help us understand how to prevent this problem going forward in the future....Tx!

I had a dryer that was serviced 3-4 times because it was no longer heating. They were unable to fix it and the service representative requested a replacement. Choice denied the claim, the reason stated: dryer improperly vented. My dryer was connected to the dryer vent built in the home to the laundry room location. The engineer plans were followed and the permits were approved. How could dryer be improperly vented? Choice has given a reason in every situation not to replace. They are also not supposed to charge a service fee within 90 days of the call for the same issue. They did. In the end I replaced it myself. I am truly disgusted that George Foreman is the face of their company. I will not buy another product from him either.

It took a while to complete the job, it got done. Right Way Plumbing Company is reliable on time for appointments. They were polite on the phone and in person. I gave this experience 4 stars because the first company assigned to project was a no show.

The tech that came to our home was professional & knowledgeable regarding the AC work that was needed. He took care of the issue & all seems to be working great. I would definitely recommend him to any friend or family member. Thank you to Home Choice for the quick response to our issue and thank you to the technician for making an unbearable situation a lot better for myself and family.

So far, so good. Called in to get a service set up, has been a painless experience thus far. Within one hour I received a text and an email with the time window and date that a tech would be making an appearance. It would have been better if it was same day, but next day is acceptable.

“Performance A/C and Heating“ is great! The technician, Jose, was professional, knowledgeable and very helpful. He even arrived early at my request and answered questions I thought of after he left. I recommend them 100%! Thank you CHW!

I've been with this company for 2 years. The most recent service was for dishwasher's repair. It was is done in a very responsive and timely manner. Technicians are knowledgeable and polite. Quality service is all everyone can wish for.

The tech was on time, assessed the problem, called the office and was told the company will give us $600 to replace our dishwasher. We were very happy with him. The email we got from the company was less than the office told him it would be, but we have a call scheduled and I am sure we will work it out.

The technician who came to my house was very pleasant, efficient and helpful. He gave me good advice and keeping my appliances in good shape. He fixed my problem quickly and was out the door. I'm very pleased. I would definitely recommend Prompt Appliance Company to others.

Choice Home Warranty got after my claim immediately upon my entering it into their system. I had a very nice service technician come by the house and diagnose what was wrong. I am still waiting though to find out what Choice will do. Hopefully it is a short wait as it is hot and this involved the HVAC system

J.R.S Heating & Air service was so professional, he was on time and did a great Job I highly recommend this company. Jose was very courteous. Before he entered my home he placed on his shoes cover so he wouldn't bring any virus. Gloves and mask kept at all times. He fixed my ac and changed my filters.

Morgan Plumbing completed our work order. The office called when he was an hour out as requested. Then the technician called when he was 10 min away and pulled into driveway at the time he was scheduled to arrive. He was respectful and quick. We couldn't had a better experience. You want Morgan Plumbing! Congratulations to Choice Home Warranty for selecting top notch vendors. It was easy and convenient calling in the claim. When I had a question about the service fee Choice Home Warranty reps (I spoke with 3) were consistently willing to understand my question and look into the notes and policy. So glad to have the policy. Thank you CHW team!

Choice Home Warranty is always so easy to use, we were happy to renew for a second year of coverage. Mike was efficient, helpful, and friendly while helping me renew our policy today. I appreciate that I was able to get this major item off of my to-do list with ease!

Plumber was responsive to our call to change the originally scheduled appointment due to a conflict on our end. When he arrived the next day, he was very responsive to my wife. Kept her informed of what he was finding. Confirmed our concerns with the plumbing. Explained in detail what the plumbing issues were and what the remedies that he was recommending. Discovered other issues in the process, heavy corrosion, heavy calcium build-up and NO cold water available in the one bathroom (we had no idea). He handled the communication with the Choice and was able to get an additional approval for the additional work which needs to be done to resolve all of our faucet issues in the kitchen and both bathrooms. YEAH!!!!

I was looking for quotes and comparing companies and Jay was professional, knowledgeable and forthcoming. He answered all my questions, told me straight out the information and that was appreciated. Although I was only interested in a year this company provide a variety of plans and programs that can span multiple years and truly save you money in the long run.

My AC unit is cooling, there is still some water in the pan. The technician seem very knowledgeable, but she stayed on a personal phone call while working, therefore I didn’t feel she was giving her full attention to what she was doing. The AC unit pan had overflowed and leaked. I have water spots on my kitchen ceiling. I had to insist she make a note of that in her report, I hope she did. She also had a young guy with her. I ask if he was in training, she said he is my cousin. I am sure the technician is knowledgeable, but I just didn’t have a good feeling of professionalism on a very important job.

JD checked the system very thoroughly and found the issue. He was extremely knowledgeable and quickly fixed the issue. He explained each step as they went through the process. We were very please with the service! We would recommend JD to anyone who needs this type of service!

Very very nice AC gentleman. Went about his diagnosis methodically. Drew a diagram to help understand the problem. Submitted the diagnosis. I think a window of 5 hours (11:00-3:00) is too long a wait. He had problems at one of his stops and arrived around 5:30. All day I waited. Window of service times should be no more than 3 hours.

Everything went smoothly until it was the time for choice to actually do something about my repair. As always they came up with extremely illogical excuse to do nothing about repairing my AC condenser. Every time you file a claim, Choice provides extremely annoying reasons not to pursue with the claim. Some gas is low on my condenser and it is not covered under. As a consumer how would I check the gas of any electrical equipment I have inherited with the house?

Service was prompt and professional. We reported issue on Saturday evening and the electrician was here on Monday. They were polite and professional. We were not sure they were the right company because the name said solar installers, so I emailed Choice to double check and they promptly responded that this company was qualified to repair our problem. We appreciate being able to get the response so quickly.

Bought a house and needed to have it re-keyed. So the process of getting an appointment is all done online which is convenient. However, they do not let you select a time so I was given a 4 hour window during my work day. They NEVER came. So I called and I received and "oops our bad" ** apology. Now they did say this was on them not Choice. The locksmith comes the following day and all of a sudden my $65 re-key is now over $100. It's truly amazing all these "hidden fees" that you get hit with after a tech comes. So basically you are better off changing your locks yourself or calling a locksmith bc it is NOT $65. Really and guessing my 3 year contract when I get screwed over on the first call. AND YES PLEASE HAVE CUSTOMER SERVICE CALL ME BC AS A NEW CUSTOMER I DEFINITELY WOULD NOT RECOMMEND CHOICE.

Sounded good but wasn't total systems covered Not!! Could appeal denial of claim. That took 30 seconds on the phone. She told me the same thing problem not covered. So after 9 months 1 claim the money I spent on monthly payments and claim cost I could have made a deposit on a new AC, which I now have to do anyway. So I am not Happy!! So I would not recommend This service!!! They were no help to me so I don't need them!!!

Updated on 6/21/2021: After 15 waiting for someone to respond to my claim, no one did. I suppose to have an appointment for today 06/21/2021 but that didn't happened. I called to cancel but they gave me the biggest runaround to get more time to keep me in the game. They asked the reasons why but they do not want to understand that for me the scam was over. I wouldn't take more excuses and more lies. I was promised an Cancelation email confirmation, that never happened. Still waiting for the email and they never returned my calls after. I am glad that I found out what big off the scam this Home Warranty is on time they only took me for two month. Choice Home Warranty to me is nothing more than a fraud.

Response from Choice Warranty was fast I received call from a young lady today. I was able to set up date for technician to come and take care of problem next week. She was very friendly and patient when I had to check my calendar.

Our air conditioner stopped working and we were pleased with the customer service and technician who helped get our new unit. I do wish more of the charges would have been covered but it was still thousands less than what we would have paid without the warranty.

When I talked to one of your salespeople, He told me things that was not true. I did purchase the plane. My credit card was billed before I received my contract, the contract was nothing like he told me. Look, one of your managers need to call me and let me tell you who this salespersons is. I have his name. I think that this company needs to hear the truth, The whole truth and nothing but the truth. The last problem that I had was a great job. I just think you have some salespeople that is not honest. Please give me a call. Thanks and have a blessed day. — William E.

Both the A/C units were not working. We got great help from Choice Warranty and both the units were fixed nicely. Mr ** was very nice and he changed the pad and explained to us in great detail. We tried and it is working ok.

Filed claim with warranty company for A/C not working, the next day they scheduled a repairman to come out the day after that, so now 2 days w/o air in 90°. The scheduled repairman did not show up and when I contacted them they stated I wasn't even on the schedule. Contacted CHW and they hemmed and hawed a bit and then stated that they would attempt to get a different vendor and would waive service charge.

When I called to get my ac's fan fixed at first the phone worker wanted to send an electrician to fix my ceiling fan! Tech missed first appt. No call. Finally came out. Said my compressor's motor was bad. Would most likely get the ok on Mon and be out Thur to fix it. Received the ok on Mon. Never heard from him again. I have been jumping through hoops since then. Because of my health I have had to leave my home due to heat. It has been 3 wk since this has started. Still no word from tech and we call him 3-8 times a day. No answer. Choice just says, "Sorry. We will try to get a hold of him."

I submitted a claim for our air conditioner not working on Sunday 6/13/21. The next day I get an email stating that they could not find someone, and that I am free to get my own company to come in, and then get reimbursed. That is definitely not my responsibility, that is why we have this coverage. I called and spoke to a representative yesterday, and he said that I would hear from someone by last night. Here we are 4:35 on Tuesday, and still no word about anything. We have had this coverage for a year now and this is the first claim. It kind of scares me if this is the way you guys do business. Please, we need this taken care of. Thank you.

When I purchased this policy instead of the usual company I use I was assured that it would work at my home in rural Maine. When my heat went out they couldn't find anybody who could come do the work and I couldn't find anybody either and they wouldn't provide me a list so I could make calls myself. I had to move out of the home and stay somewhere else because you can't stay in a home in Northern Maine without any heat. Then they had the nerve to call me to ask me if I wanted to renew and I said, "I would if you could give me a list of the companies you use," but they would not. I would not use this company. I would suggest you use any other warranty company.

I had a wonderful experience. Renewing my policies with Choice on 4 properties, add coverage for 2 new properties, and transferred coverage for 1 property to the new owner. Luke was professional, courteous, knowledgeable and polite, and patient. I would refer Choice and Luke ** definitely.

The technician was a great help and was on time. He called and said he was on his way and in no time he was there. Really nice gentleman. He told me what he thought my problem was after walking around the house and looking at everything.

We recently had a claim for AC repair. The warranty company usually sends techs who are not very proficient with their DX or repair. We were pleasantly surprised with Genie Tech Heating and cooling company. We were scheduled for end of the week AC repair in the 91 degree. He gracefully changed our appointment after he heard that we have sick and elderly in the house. (Warranty company couldn't help) and left us with a cool house. He was very professional and quick. Thank you Genie Tech.

I don’t like when people call me within seconds of putting my info in but this time it paid off. Seth was very helpful and polite. I was skeptical about giving my card information over the phone but he was very patient.

I was told that all appliances and equipment was covered 100%. After reading the contract, I have found that this not true. Coverage has a maximum of $3000.00 per part. Also, if I am reading the contract correctly, the residence has a square foot maximum of 5000 square feet. Kindly correct the contract to read 100% coverage on all equipment, and no limit on square footage and reissue the contract. Thank You.

The plumber who came out was very informative and helpful. He was very kind and conversive. He explained the process to me. I am waiting to hear if repairs and parts have been approved now. Once approved, he will call to schedule a day to come out and make repairs or replacements.

I have just signed up with Choice Home Warranty. I don't have any experience with them yet but it's a relief knowing that I have someone to call if something, anything goes wrong. We are new homeowners and looking forward to not having anything go wrong! It's a good feeling knowing that someone knowledgeable in home repair is looking out for us.

The gentlemen I spoke was easy to talk to and knowledgeable in the trade of insurance. I am looking for to doing business with them. He was time in sending the application to my email. And I was able get the information I need to know about the policy.

I was denied my home warranty claim due to non-maintenance of my water heater. I have lived in my house for less than 2 years and have proof of maintenance of the water heater. It's not my fault the previous homeowners failed to maintain it. I had to pay $85 for the technician that Choice sent out to look at the water heater only to be denied my claim. Now I have to pay over $1000 for a new water heater and installation. Complete rip off!!

Choice Home Warranty kept us informed on our claim status even though it was the weekend. Technicians were awesome, so helpful and knowledgeable. They explained everything thoroughly. We would definitely recommend Az Climate Control and Justin **. They came out to do the repair the very next day, which was wonderful.

Chris was great, unfortunately, the issue did not solve itself and is now creating an error code. I was told that someone would be here tomorrow, 6/16/21 even though I placed a call last night 6/14/21, and had to call this morning 6/15/21 to get an answer.

So service-oriented until they get your money. I have two current home warranties with Choice. From my experience this year, they treat their service providers equally as badly as they treat their customers. It's a fight to get them to do what they say they will do. They are experts at finding reasons why they won't cover your claim. Ultimately, don't want to provide anything. This is a crime - I think it's called insurance fraud... It really is NO WONDER THAT THEY HAVE TO PAY CONSUMER AFFAIRS FOR GOOD REVIEWS.

I am always pleased with Choice Warranty and their team. Excellent service and I will continue to recommend your company. I am a real estate professional and your company is the best I've ever worked with. Your team always is responsive, helpful and overall great to work with.

Very prompt. Service technician was very knowledgeable and corrected the problem. I would recommend Choice warranty service to all. Especially in the Las Vegas NV area. I filed a claim on Sunday and the A/C technician was here the next morning

The Cool Guy LLC came to house and took care of problem quickly. I would not hesitate to use again or refer him to others. The technician was prompt, courteous and explained what the problem was and had the necessary parts which was a relief.

The Tech from Premium Comfort Solutions came in and reprogramed my thermostat and has it now working and cooling properly. He did such a good job, I went ahead and paid him to clean the coils on all 3 of my units. Very knowledgeable and professional. Would recommend again.

My garage door wouldn't open. The chain came off, so I called CHW. Technician came out, saw the problem stating the gears were old worn and replaced the gears, quickly and efficiently. This saved me money and time. Thanks CHW.

Hello everyone. Yes. This is my first time with Choice Home and I really like it. They take my claims and speed on getting a tech to fix my problems. Thank you and I will definitely recommend this company to all of you

Technician was professional and very accommodating as far as scheduling an appointment around my schedule. I wish he would have been sent without me having to call Choice to beg to have someone come to my home after 2 weeks from submission of my claim.

I highly recommend the tech you sent out. I highly recommend you. I made a claim yesterday morning and by that afternoon my AC was fixed. The tech explained what was wrong and what he did to fix it. I love the service I have received.

Cascade Plumbing was great, they got the job done right and provided quick service! My technician came ready and prepared with backup equipment. I am too happy I have Choice Home Warranty to take care of home repair needs. Thank you.

Scott with Phoenix Elect. Did a fantastic job. He kept hunting problem until he found problem and he fixed it. I would recommend using Phoenix Elect to all Electric problems. I also give thanks to Choice Warranty for recommending Scott ** with Phoenix Electric. Thank you.

Telephone for my second repair request. Very easy process and it was handled quickly. The repair man was outstanding. This repair was covered by the company thankfully. Now I am one of two for claims. Except for my initial claim service has been very good and I have no complaints. The representatives are very professional on the phone and the work is scheduled within 24 hours.

Repair was simple but I was charged twice by check and credit card. Check was cashed so credit card is in dispute and should be corrected within the next week but it was still a hassle. Thank you and hopefully all is fixed

Our disposal quit working and one call got it resolved without any problem. GREAT EXPERIENCE!! No problem at all - great tech and company! I have told several of my friends and family about this home warranty. This has been a great experience getting this repair done in a timely frame.

I am very happy with the level of services provided by Choice Home Warranty. My service requests are addressed in a timely manner and resolved immediately. In last two years I may have filed about 10 requests and all are processed. Thank you choice for providing a wonderful service.

I’ve been with Choice for over three years and they have always denied my claims. What am I paying these guys for? I sometimes think they deny my claims due to my last name. It’s Hispanic. Stay away from them.

I tried to email back. Says no response. Provides a website which asks for user password which I have not been given or have I provided. I want a hard copy of the policy. I also replied my address is Mentor OH not Concord Township OH.

After taking 2.5 hours to get through to set up for a service call went great. Called CHW told to go to webpage, if didn't know policy number it would be sent. Haven't gotten yet, unless someone was stupid enough to send by snail mail. Went back to phone and that was horrible. Need to work on customers getting through easier. My house was 92°. I am 76 years old with health problems.

The technician was methodical and courteous. He explained to me what the problem was and was able to fix it and turn the A/C on. I wish he would have done one more step - to check thoroughly whether the trip switch in the overflow pan was working properly. I still have doubts about the switch because it failed to trip the system causing the overflow pan to spill water into my garage.

The electrician that came out was wonderful. He was professional and polite. I would recommend him to anyone. CHW is another thing. I made the claim on May 22nd and they couldn’t get anyone until June 11th. It seems like a lot of companies don’t want to work with CHW because they are always looking for an excuse not to pay to fix the problem and you are on the phone they put you on hold for very long periods of time.

The technician was very friendly and professional. Expedient, knew exactly what the problem was. Solved it, and was in and out in 35 minutes. Garage door worked better than when it was new. I would recommend him and his company to anyone looking for a knowledgeable. Friendly person to do work in their home.

Called it in Thursday afternoon around three and the soonest I can get out was Monday. Have little children and it was 100° and you need to find technicians that work seven days a week. That would be better customer service.

Customer service was really pleasant experience from kindness, professionalism & promptness. Special thanks to a case managers Lydia ** Amber **. But I would like to speed up sending my check because I’m already purchased my gas stove two weeks ago. Thanks Ahmed **

I have been very satisfied with Choice Home Warranty over the years. They always provide me with a qualified service person for all of my claims. Personnel are very professional and are a credit to their organization. Keep up the outstanding service!

Choice warranty gave me net $100 on a $400 microwave, I got a gift card for Lowes for $191 which will be sent in 30 days, I don't go to Lowe's. I would not use this company for any future warranty work after contact expires.

The technician was very courteous and professional. He told me what the problem was and how I can prevent it from having another outage. There was too many appliances plugged on one side of the kitchen wall that was overpowering.

Mr. ** was very professional and didn't waste my time. He provided me with the information I needed to make my decision. I made the switch from my previous warranty company due to the thorough information I received from Mr. **. Thank you.

Used automated system to make a claim on my air conditioning system. A/C system has a Freon leak. Waiting for an update. No call back yet. This the first claim I have reported in 3 years. Outside temperatures are near 100 degrees.

Did not take long after submitting claim for Choice to have the service technician scheduled. I rated 3 stars simply because I want to see how the service goes. Had Choice waited until after the service was done to request getting feedback might have been a much higher rating.

I love the response time and excellent customer service. I was at a customers of Choice Warranty's home and got to experience the rapid response to their issue and witness the customer service by the technician. I really would like for them to get a referral.

The Choice website is easy to navigate. The people providing the service repairs were pleasant, courteous and professional. I have had other home warranty companies but they pale in comparison. Wish I chose them initially. I encourage all real estate sales people to not go with any other company.

Larry

I was referred by my sister. Kurt was the person that assisted me and he was outstanding. Very friendly, extremely personable and as soon as I said my sister referred me he helped me even more from the financial aspect. Was very pleased with him and his winning personality.

I had a serious water leak from my Evaporative Cooler on my roof. It was over Memorial Day Weekend. I needed immediately attention as it was flooding my house and the water was coming down into 2 bedrooms and into my attic. I did not contact Choice Home Warranty as this was a serious Emergency. I was able to contact a Restoration Mitigator that came to my house within an hour. He immediately had to call a plumbing company that also came out immediately. The Evaporative cooler was unfixable and had to be removed immediately before it did more damage to the inside of my house.

Had to deal with a Water Heater Claim and wait 3 days and call 3 times every day to see if they found a technician to come to do the Diagnosis. After 3 days and talking to resolution managers they found a tech who came to do the diagnosis and the tech was in the house for 30 seconds and said the unit needs to be replaced. He submits the diagnosis that tank is leaking when the tank was actually empty. The warranty does not cover the tank which is strange as the tank is everything when it comes to water heater. The claim was denied and I had to get my own plumber to do the replacement which costed me a lot of Money. Spoke to a dedicated appeal person at Choice and she said she cannot do anything as I got the repair done myself. I would suggest to stay away from this company and do not waste any time and money.

I spoke with Gerald. Told him what I wanted. He gave me all the information so I signed up for the service. He also told me how I could get a month of free service just by referring someone. I plan to send his information to my sister who will be purchasing her first home in July.

My built in microwave went out. The tech said no parts available. Yes you are giving me a Lowe’s credit card but I wish my tech would stay informed with me. He Is a great tech but I could use his help getting a new one to fit and installed. I will pay.. I need help with this..

First time using and this was the greatest experience I have ever had, it was fast and painless. My AC went out and the tech came to very next day. It was about 30 mins into my 3pm to 8pm appointment window the tech showed up and 30mins later it was fixed. Tech was professional and friendly.

Spoke with a knowledgeable young man who answered all my questions and addressed my concerns. Quick, easy and reasonably priced for everything that's covered. I have not utilized this coverage yet, but it sounds like when I do, it should be quick and easy.

Micheal found a great plan that worked for me and my home. He was courteous and he was very persistent to find a plan that worked for my situation. Choice Warranty is very lucky to have a sales representative like him.

Tech Jason called to let me know that he was on his way and would be there in about 30 minutes, After arriving on time he was very thorough in inspecting the problem, Then replaced failed water valve. Cleaned up after the job and was very polite. Would recommend Rip Rock Appliance.

Still waiting for a callback for replacing the timer on my washing machine since May 31. I had to replace my dryer at my expense since you don't cover rust or corrosion. I live in Florida....why have a warranty that doesn't cover the most common reason for repair...it's FLORIDA!!!!

I contacted Choice Friday about my problem with my air conditioner. I tried by phone but the wait was too long so I had gone online, put in my request for service and BAM the next I had service and it was repaired. Thanks.

Technician from Sears Home Service arrived and as soon as he turned the dryer on he said he was pretty sure what the problem was just from the sound. He quickly went to work and had it fixed within 40 minutes. He was very friendly, experienced and thorough.

While I've had the warranty for about 4 yrs, I think this is the only time I've actually used it so I can only say so far so good! My hold time was almost 30 min. but Destiny was polite & knowledgeable. The question now is will I get a reputable well known HVAC co??

Had problem with first repair service cancelling out and having to wait for the second company a day later. The second company took my AC fan to repair then couldn't get back till three days later counting holiday which landed on a Monday.... AC was down for 6 days....which left us in an uncomfortable situation...with animals and family for holiday..

My claim was denied due to "normal wear and tear" on our unit. Anything can be determined as a failure due to normal wear and tear. Sounds like I spent $2000 on a warranty just to pay for repairs anyway.

Our air conditioner system wasn’t working properly. It was our first experience using Choice Home Warranty. We made our claim on their website to schedule a service appointment. The site was easy to use and customer service was responsive to schedule an appointment with a specialized technician. I recommend Choice.

Devin called to follow up with me on the online quotes I requested. He explained the new promotions and also advised me to save even more money by locking in a low rate with a 3-year plan which I took advantage of. Devin is delightful!

Aaron **, the Agent of CHW, who sold me the Home Warranty, was very cordial and helpful. He offered me and applied all the possible promotions to give me the best rate for the Policy. I do not have any further experience with this Company regarding their services because today is the first day that I bought the coverage. But the conversation with the Agent was quite promising.

My rep was very friendly and knowledgeable. He was fast and efficient and represented the company very well. He was patient while I took another call. He knew I was at work and need the process to go fast and accommodate my needs. Thank you very much. I'm beyond satisfied.

We have AC unit failure due to normal wear and tear (13 year old unit). Because there is rust and some corrosion present Choice is rejecting my claim. That's total crap because I have never seen an AC unit that didn't have rust or corrosion of some sort present. This is just a way to get out of paying anything. Completely dissatisfied with this company and we will not be doing business with them anymore and will be spreading the word about their ways of business. American Home Shield is WAY better.

Good service information, your agent was knowledgeable and helpful. Choice came highly recommend by a local realtor. The senior citizens plans is very attractive and I hope that said plan works out for all parties involved. Well, time will tell if Choice was the right choice.

While I was very pleased with the technician, the fact that it took a week for Choice to get someone here to repair is unacceptable. Since taking the warranty I've been extremely unhappy with the ability of your company to get technicians to respond and am considering cancelling.

Technician was courteous, kind and knowledgeable and on time to the minute. Would definitely recommend both services the plumbing company and this company. Highly recommended. This puts your mind at ease knowing you can still take care of your home.

Without fail, as soon as I request help, a case is opened and in short order, I am contacted by the selected service contractor. In every case, service has been performed within days in a professional manner. Excellent coverage and service.

Ask yourself, why there are no Google reviews, but plenty of BBB complaints, yet search Choice Home Warranties Reviews and you find only good ones, on websites that they Manage/Own. Do Not Use them, they never honor their policies, have so much written fine print that they Always find a way to avoid paying. We had 3 Policies, one property even had a dedicated Hot Tub policy, we have had a Hot water system failure - Choice did not cover that due to age and timing, we have had a Hot tub cracked and they do not cover that either.

He was very professional along with be knowledgeable about the problem with my garage door opener. He got my opener working again. He also explained things to me and answered all my questions. I was confused as to why he came from Bay Town when the company I wanted you to send out was too far. That was very confusing!

My refrigerator went completely out, Choice decided to replace it but they don't even give enough money to replace it, it’s been 3 weeks and I still don’t have a replacement check, how am I suppose to replace it without enough money to do so!??? Not to mention again I still don’t have the check.

Recently contacted CHW for refrigerator repair and microwave repair. With the refrigerator an appointment was booked for 1 week after I contacted CHW with a repair service 2 hours away. This meant being without a refrigerator for 1 week before service call. I contacted a local Sears repair service and got my appointment changed to that day. We still had to wait 1 week for parts and return service repair.

We had the a/c and the dryer go out at the same time. Without hesitation, Choice Home Warranty got someone out and approved the part needed. They came through for us when it mattered the most. Quick response was appreciated!