Choice Home Warranty Reviews

The service repair man said that when he get the okay to repair the hot water heater he will fix it. Well he got the okay and said he will call us the next day at 9:30 a.m. He never called us even after we called him twice. Three days without hot water is not fun. Choice Home Warranty should make sure they send someone that is dependable.

First of all it was my understanding that the Deductible was 49 not 75 dollars. Next nothing was fixed and I was told by technician that it could be 2 weeks before repairs are made, now that’s a lot of dirty clothes between now & then.

We called C.H.W. on 6/11/21 for repair to the a/c unit. The technician promised to show up on 6/21/21 but did not do so. I called C.H.W. again on 6/21/21 to report on the non- appearance of the technician. Again I called C.H.W this morning and hoping for some positive feedback. There are 4 children living in the house and it is critical to have a functioning a/c system.. Please help a.s.a.p.

My property manager called in our first claim yesterday. I don't know if it was handled yet, but your company came highly recommended, so I'm hopeful. Your coverage looks good and your people seem helpful. I'll let you know after I hear back from the tenant or the property manager.

He did a great job. Very respectful and maintain the 6 foot rule because he was not vaccinated. Please make sure that the people you hire are vaccinated because most people are vaccinated. It is safer going into people houses but he did a wonderful job.

Still no results from claim file back from March of this year. Spoken to two different case manager. The second one made me an offer I accepted, after six week of waiting still no check. I called back to find out my offer was denied with no falling on communication from no one. Still terrible. I already went out and purchase a new dishwasher and still have received my fund.

Igor, the technician, was very professional, nice. He explained and completed the job in a timely matter. He was on time. Very good service. I would recommend this company to my friends and family, and I would use this company for all my properties. Thank you CHOICE for the service.

Saving Grace Plumbing was great. They were on time and efficient. The plumber was friendly and cleaned up after the appointment. I highly recommend this company. I’m sorry that I don’t remember the tech’s name. Choice Home Warranty has been less than cooperative. I have been unable to get service in a timely manner.

It was a pleasure talking to Bruce **. He's knowledgeable about the product/warranty and explains everything I need to know. He sounds very respectful and interested in providing me the best possible deal in covering my appliances. I will definitely recommend him to all my friends looking for home warranty.

I called in to have my A/C unit checked. It makes noise when starting up and doesn’t get the temperature down to the stat setting. I was told issue with supply and return ducting. The tech informed me that it was not covered. Not did the tech check the condenser for loud start up.

So far my experience with customer service via email and phone has been great. My unit has not been repaired yet. Once my unit is repaired and my reimbursement has been paid I will be happy to give CHW a 5+.

We have a relatively complicated procedure to receive reimbursement from CHW. There aren't technicians available in our area so we have to obtain our own, pay them, complete other steps and then we are reimbursed. I am pleased to say we've always been reimbursed!

Just called in claim. Phone contact just waiting for response from service company. Nothing more to say at this time till after call taken care of. DONE FOR NOW. The experience with the automation end of the call was disappointing. Had to request live person.

I have run into too many loopholes and every time a claim has been done for my A/C unit, CHW has continued to deny the claim stating they aren't responsible for this, they don't do this. Telling you now this home warranty isn't what it's advertised to be that is for sure. I will be looking elsewhere.

I submitted a Choice Home Warranty request, 06/20/2021, because my home air condition stopped working. An appointment was scheduled immediately for the following day, 06/21/2021. The HVAC Technician from HVACExperts called in advance and came during the scheduled time. He was friendly, respectful, and professional. He diagnosed and fixed the air condition issue within 30mins. Thanks Choice Warranty and HVACExperts.

This warranty came with the house we bought. My one HVAC unit needed to be replaced. Even the service tech said you would deny that as another house up the road you changed the wording of the technician and gave them a runaround that's still going on. For that reason I'm just buying my own unit.

Impressed with the speed in which Choice Home Warranty responded to us, but disappointed with how long we would have to wait for a repairman - 11 days! Luckily, the washer reset by itself, and 12 hours later, I’m able to use it again. I canceled the repair appointment.

This page tells me to be accurate and Fair. With most other Home Warranty company when you call you receive you pay a deductible online and most of the time that is the only cost you pay. We Choice you pay a deductible and an additional price. So you do not know what you are going to pay. It takes 48 hours for someone to contact you regarding the repair. Most other places 24 hours or less. So in case of an emergency, My Hot water heater, if we did not keep calling, it would have been 72 hours. I have made 2 claims with Choice and both were terrible experience. We told them to cancel after the first experience. They begged us to stay. That was the wrong decision. I would not recommend this company to anyone.

It's unclear whether I'm reviewing the technicians or the warranty company, so I'll start with the techs. They were excellent and did a great job correcting our issue. I will certainly work with them in the future. The home warranty company needs to improve. Took too long for them to locate a contractor to work with. Issue was not corrected for a week. I'm now concerned what might happen if we have an emergency situation. Would not recommend Choice Home Warranty based on this experience.

When I set up for plumbing appointment, it was given 6 days later. No one showed up to fix the problem. Could not reach the plumbing company easily. I called Choice Home Warranty to arrange for a different plumbing company. This appointment was also for 5 days later... this would be almost 2 weeks from the start. I called Kintex plumbing. They gave an early appointment. Came on time and fixed the problems. It was lot of effort including many phone calls to get the work done. It should be easier.

Kenneth ** did a great job. Not only did he fix the leak but he also unclogged the drain. He also demonstrated how to clean the drain in the future. He was very quick, friendly and helpful. I am so happy with the experience. I have used other local plumbers but he by far excelled them in service and communication.

I feel that CHW does not coordinate scheduling with their contractors. Had to be rescheduled. Once the contractor arrived. He was extremely professional, pleasant and helpful. He gave excellent service and PM suggestions. Very good overall experience. Just the scheduling issue.

My issue is with Choice Home Warranty. I have a 4 year policy. I put in 3 calls for warranty help in the 3 years. Only one that was accepted was for a garbage disposal. This is completely unacceptable. They find a reason to deny any claim.

This is the second time I filed a claim. Once for my dryer and this on for my a.c. No problems. Filed the claim on Friday. A tech was at my house on Monday. No hassles. Tech fixed and only paid my service fee. All good here! Thank you Choice and Bennett and Sons. Good work!!

I want to thank Safe Flow Plumbing for fixing our leaks, they did what was needed to get the job done and were friendly and easy to work with and would recommend them to anyone and would call them for future plumbing needs. Thanks, Jim **. CHOICE Home Warranty Customer.

It's always a problem. I have used it very little and it's always a no most of the time. I bought this insurance because I'm retired and didn't want to have any stress. It has been more stress having it.

Technicians were very nice and professional. This was a very pleasant experience. They asked questions of what was the problem with the washer. They had to wait on CHW to give the ok to fix the problem. They ordered the parts and rescheduled.

He was courteous, prompt and professional. He knew exactly what he was doing and found the issues wrong with my washing machine. Please send e-gift cards as I need to purchase new washing machine as soon as possible. I’ve been without my washer for at least 7 days. Thank you in advance.

Overall experience is good, had a few problems but they were always resolved. Customer service is great and they respond immediately. Have been approached by numerous warranty companies but like what I have and wouldn't change. Price is reasonable and the service is above average.

When my air conditioner unit stopped working I went to Choice Home Warranty website and answered a few questions. They had a tech at my house two or three days later. It was my thermostat, not the air conditioning unit. We’ll have to see if they’ll pay for the replacement.

Great technician at C & T !! He was thorough in determining the problem on our refrigerator. The technician turned the request into Choice in a quick manner. He was professional and courteous. I would use him again in the future.

The technician who came to look at my issue was fantastic. The experience dealing with Choice Home Warranty to get to the final resolution was terrible. The technician went above and beyond because he too had a hard time dealing with Choice Warranty so the whole experience for me and the technician wasn’t great but the technician was persistent to make sure my issue was resolved.

I haven’t had to use my warranty yet, but knowing what I do about other home warranties, my experience so far is great. The salesman was well versed in the policy and answered all my questions very well. I look forward to working with this company.

I had my first issue after 6 months with my CHW. I sent in my claim and I received a phone call back within 30 minutes asking about my situation and telling me they would follow up with an email. I don't know about you but customer service to me is communication via phone. The next morning, I checked my email and I didn't have a technician assigned to the job. I then received an email that I could find my own technician on the reimbursement program. I needed my air fixed in the heat of summer.

The person that assist me was very professional. I would love to have him every time that I call Choice Home Warranty. I thank you for have good employees at your company. I am sure that all of my need will be met with the assist that had.

No one wants to speak to me about cancellation of this warranty due to a financial emergency situation. Please cancel. I spoke to three reps and they transferred me to the cancellation department and there was no answer or they just hung up. PLEASE CANCEL!

Some repair work was done (a part was changed) but A/C is not working properly- it is still hot here (81) after over 5 hours of cooling. Technician should check temperature at vent to know that real cooling is occurring.

It is partly my fault that I did not understand that my AC had to be out for 24 hours before I would be serviced. I will be 92 as of tomorrow. I am diabetic, have Asthma, and am very fortunate to have had a daughter living nearby to come and get me and my 13 year old cat and transport us to her home. I was already having signs of heat created stress when she arrived. The following day when I was advised an expert in AC and heating would be arriving to fix my AC, just 15 minutes inside that oven hot house waiting for him caused breathing problems. Thank God this good man arrived exactly when he said he would and very quickly fixed the problem. I would not advise anyone to buy Choice Home warranty unless they are absolutely sure they have a safe place to go in an AC car during extreme, deadly heat wave with temperatures soaring well above 100 degrees regardless of your age.

Technician troubleshot the issue quickly and professionally. Very happy with the service and we got our air back quickly. It would have been perfect if the tech could have provided a bit more information rather than having to guess or ask about what was going on or what to expect. Aside from that very happy with the service given.

My agent was Caring and concerned and I feel he did the best he could for providing me with options and did not force me into anything I did not want. His knowledge of offered products was excellent and honesty was conveyed.

Choice Warranty impressed me with the Fast, precise and sufficient response. Made this time of relief and need a very pleasurable experience. Great job. This proves my Choice to chose Choice was a good choice. Well worth the cost. Again I am greatly impressed.

I don't understand why Choice cannot mail us a copy of our Contract. When I went online to review our Contract, Page One is an envelope addressed to us with the notation "Contract enclosed". I was informed that you do not use the mail service any longer and ALL contracts are via e-mail. I do not have a printer, so how can I get a copy of MY Contract if you don't mail anymore? Page ONE should be removed from the Contract information and a phone call would have been eliminated. Thank You.

Very professional prompt…issue assessed and resolved the next day. Their service was so good I referred a friend to them a few days later and she had the exact same experience. This was my first time using my warranty and it was done with ease. Thanks.

Jared ** was my salesman. He argued with me, spoke over me, would not listen to my requests. He hung up on me when I refused an up-sell. He called back and tried again, and hung up on me again when I told him to delete my information and not charge me for this plan. I tried to call back, he answered the phone trying to disguise his voice and called himself Gary. When I asked for Jared, he transferred me to voicemail. Absolutely absurd and unprofessional. I said to delete my information and not charge me - he did anyway. This charge is fraudulent. Review the recordings and make this right. Contact me via email, do not call.

Your response was fast to pay some $ for a replacement, but it could take up to 30 days before receipt plus limited to Lowe's only. It didn't have in store the replacement, but Home Depot did, which the e-card would not apply.

I'm very happy with the job they did. The workers were very courteous and they finished in a timely manner. Everything was cleaned up when they were done. I would gladly recommend this company to friends and family. Thank you for great service.

The repair person did an excellent job. After explaining issue he quickly determined issue and correct. Not so happy with the automated phone claim system. It has issues understanding. Squirrels are not freezing. (See claim notes).

I am disappointed with customer service dept. Difficult to understand. So far seems like Choice does not provide very good service and don't cover items that I feel should be covered. You do not stay in contact with the customer.

I was having a problem with a toilet. My local plumbing company checked and said it was the sump pump. I then called Choice Warranty and they sent someone to check it out. The technician was courteous and very knowledgeable. After he got permission to replace it he went back to his business and got a new one and installed it. He answered all of my questions easily. Highly recommend Best 1 Plumbing.

Katlin was very helpful with my issue and understand me. She call me back to let me know that they were going to send someone to check my water heater the next day. Thank you so much Katlin and great customer service.

To date all repairs have been truly wonderful. We appreciate the consideration, expertise and knowledge your workers bring to the table. We are relatively new to your service. You were recommended to us by our daughter who used your service in Dallas, Texas.

Pertaining to service work for Duct Work. Already had annual maintenance service and HVAC tech recommended the ducts be service due to insufficient flow. Work order sent Air Conditioner tech to check the system. Condenser had gone bad. I asked for Duct Work and got AC tech. I finally was contacted by CHW for the Ductwork yesterday. So, lack of communication with CHW with another problem found a new one.

The young man that I spoke with was very polite and answered all my questions. We had their services when we first purchased and had used their people. The repair was professional. We stopped using them when we refinanced the home. We just refinanced the home and now we chose a GREAT, HONEST company.

Usually got quick response for our claim, used to send expert people for each claim as early as possible. Customer service is very good. Choice home warranty trying their best to provide us excellent service for each claim. Very punctual and friendly.

We submitted a claim with Choice Home Warranty on 6/9/2021. We live in Texas and unfortunately our air conditioning was not cooling properly. On 6/11 the warranty company sent out a technician who determined the zone controller was malfunctioning. He indicated he would submit the findings to the warranty company and would call us when approved to get the repairs completed. We received an email on 6/14 that they were denying the claim under a specific exclusion. We submitted a rebuttal assuming the person that denied it wasn’t clear on what the part was. The policy does specifically exclude dampers (which we understand) however nowhere in the policy does it exclude zone controllers.

Just getting to know the company. Hope to give a great recommendation in the future. I have been trying to get an into an insurance like this for years. This insurance has all the features I have been looking for. I hope it does not let me down. Hope to be a customer for time to come.

Poor service. Was no help at all. We had to handle ourselves because their office was closed. We tried to call and only got an answering service and got no one assigned to us to handle our problem. Tried to email to get prior approval to get reimbursement. Still got no response.

I've had the need to use the Choice Home Warranty services on numerous occasions and I haven't been disappointed yet. The service is second to none and the efficiency in which they dispatch service personnel out to make repairs are exceptional. I would highly recommend this company to anyone seeking a trustworthy warranty company. Thank you.

Service was very prompt and much appreciated because our AC was out and it was 85 degrees in the house. Repairman came in 3hrs from call and had fresh cool air blowing within 30 minutes from arrival time. He was very polite.

Phone conversation with Choice warranty very helpful and professional. Strobert Tree Service staff also very professional, explained service and cost. Technicians very professional and cleaned up after service. I would definitely recommend Strobert Tree service to my friends and family,

Our first request for repair was placed on May 28th, by June 18th, we had 3 service techs turn in estimates for our repair. CHW wanted to send out a 4th service tech. Aggravating! I feel like we got the run around simply because the advice of the service techs was not what the company wanted to hear or pay for. We called our own company - who had same recommendation and are requesting our $ back from CHW.

They chose top notch contractor to do the job. The company they hired has a very high rating on Google and Yelp. So glad they work with quality contractors which is not the case with other home warranty companies. So glad I have Choice home warranty!

The salesperson made my whole experience very easy. He was very knowledgeable and worked very hard at getting me an agreeable rate. He explained in detail all of my coverages and offered different plans. He also explained the process of recommending addition friends or co-workers to join this system.

I've had to have an electrician come out twice, change plug in kitchen and a change plug in breaker box. Different issues but was able to have same company and technician. I liked that so at least the tech was familiar with property.

The young man I spoke to went the extra mile to help me with my new purchase of my warranty. Amazing customer service. Hopefully if I ever have to call them the same experience of care is duplicated. I read this company is the #1 company in the USA!

Sent first ac repair team, and they were strung out. Didn't fix anything, didn't add freon. Second AC repair team was great, however CHW, will not cover part under warranty. So far CHW has been a nightmare, and customer service is horrible.

I submitted a claim for my A/C unit going out. The claim was submitted on Thursday morning and I received an appointment notification Thursday afternoon. The only thing that I was a bit concerned about was that the appointment for Saturday 3-6PM. I was worried with a baby at home to have to wait so long. I contacted the vendor directly and Jose was able to put my ticket as a priority on the same day. He made sure that he squeezed me in at the end of his appointments. I am so thankful to Mr. ** as my AC was back up that same night. His customer service was amazing and his sense of urgency for his customers was impressive. Thank you to Jose at the Vendor's.

I was very surprised to see how hard it was to find an AC service that was willing to accept the work when they found out it was with Choice Home Warranty. I called several Heating and Air providers and none of them will do work for Choice Home and/or the other home warranty firms. Many of them indicated that they would diagnose the problem only to be told they could not perform the necessary work. This has really opened our eyes to extended home warranties. We were lucky that a provider 35+ miles away was willing to make the hour long drive on a Friday afternoon. They initially took the assignment but later emailed when they saw it was out of the normal area. We called and offered to pay an emergency fee to take the job and fix the AC. We still fear what happens if no one wants to pick up the order to make the repairs? It was unfortunately one of the hottest weeks in a while so that didn't help matters.

My ac unit went out and Choice Home Warranty would NOT cover any part of the cost. $6k out of my own pocket. My recommendation is stay the hell away. They take your money and will NOT pay you a damn thing.

Thus far I have only gone online to request a claim and CHW has lives up to my expectations. I requested the claim on Sunday evening and by Monday morning, I had an email with the appointment information. I hope the rest of the process runs this smoothly.

The technician was knowledgeable, kind and fast. The AC was up and running in less than 20 minutes. He talked through the solution and a plan of prevention for future break downs. He also provided very reasonable estimates to replace my units in the future if need be.

Technician came to our house Saturday morning. He started right away and had our AC fixed in no time. Very knowledgeable and even told us how old our unit was. Put everything back and cleaned up. He was extremely nice. My husband and I where both impressed with him.

We have been without AC for over 3 weeks, What it all boils down to is that Choice received only part of the problem diagnosis from the service technician due to limitations in the Choice reporting system as he could not enter a 2nd potential problem. We have submitted a detailed email to the Case Manager and still have not received a response.

Technician was very proficient in completing the repair needed in a swift and efficient manner. Technician was very careful with keeping the work area clean and safe. Technician was very knowledgeable and was willing to explain the issues with what was happening with our unit.

Our Garage door was acting up. So we called CHW to schedule service appointment. Luke, the Tech was great. Timely service and schedule was set up by CHW and Service company. Thank you for fixing the issue with the GD.

I started to end my warranty because of some previous experience with another company ..NAJI CO INC was amazing...solved my issue really quick. Also gave me tips to keep my unit running smooth...Added the greatest customer service and called to see how everything was going....I would definitely recommend their services again..

After 2 days of waiting for a appointment no one showed up. THEN THE WEEKEND CAME. NO HOT WATER FOR ONE WEEK WITH COMPANY AT MY HOUSE. AUGGGG. I really wish they came up with another plan. I need this taken care of today please.

We are definitely fans of Choice Home Warranty. Our AC unit was not cooling. It happened late Thursday night. I immediately went online to file a claim (easy process) and a technician was here on Saturday morning. He fixed the problem in 30 min and all we paid was the service fee. Very pleased.

I filed my claim on Jun 7, 2021, my appointment was scheduled on Jun 8th. Your CHW technician finally received approval to refilled it with refrigerant. He checked the A/C unit and was unable to locate the leak. I mention to your technician that there must have been a leak if the refrigerant was low. On Jun 9th, I received an email advising that my Case Manager was Ms. Kerren ** and she asked me to call her at ext 4706. I tried several times. 11:19am (EST), and 3:04pm (EST), each time I left voice messages.

I emailed or sent a message to get my ac looked at for an earlier date. They scheduled it for June 20th on Father's Day. We reported on the 10th of June. I wanted it sooner. Nobody emailed me back or called. On top of that the number that was giving to me to call the guy to come fix my AC never answered the call and never came over. No text was sent. Nothing. So here we are with the ac still not running well. I'm very disappointed. If I was late on a payment you people would be calling for that **. I'm paying for service and I got nothing.

My AC unit is approximately 20 years old according to the information on the units and the technician that came out. And it’s time for a replacement. They usually last 10-15 years. They have denied the claim to replace the one that’s out saying it’s not due to normal wear and tear. Just anything to not cover the expenses. The woman at the customer service was super rude and unprofessional. Before you decide to go with this company Please check the BBB site and check out the lawsuits against them.

Choice warranty responded quickly. The technician, Yousef contacted me before the repair, arrived on time, accurately and quickly diagnosed the problem and fixed it. He also gave me some maintenance tips.

First time contacted CH about a plumbing issue, tried to sent a nonlicense plumber. Call and was told someone else will contact me. Never did, hired a plumber myself. This year air conditioner not working properly, contacted CHW. First contractor did show after confirming appointment, wouldn’t return calls. Contacted CHW again, another week of calling. Again contractor no show.

Bethel Tech Service did an excellent job. The technician that was sent to our home was very thorough and professional. He showed up on time as promised. We would highly recommend Bethel Tech in the future.

My air conditioner stopped working on 6/18/2021. I put the work order in on 6/19. Someone was here the next day. That's love to me. It not fixed yet but the service was fast and it's the weekend. Thank you.

The gentleman that sold us our policy was very courteous and reviewed the policy options and offered advice. At this time we are very pleased with the sign up process. The policy appears to be much better than our current policy and substantially less expensive.

Repairmen were great and very timely. The administrative part can be a little more compassionate. Information provided to us by phone was not entirely accurate. Email information gave us the information we needed. Glad to have it repaired as temperatures were close to 120 degrees.

The technician was great. He took his time and fixed the problem. He called and was very professional and clean up after himself. I would recommend him. He made sure he didn't mess up the house and took covid precaution.

Bob was very polite and thorough and answered all my questions. He was very knowledgeable about his product. It was a good experience. I would highly recommend Bob and Choice to my friends and relatives. Thank you for the opportunity to respond.

Technician was prompt and very polite. Asked the unit so he could determine the problem. Already had all parts needed to fix problem. Went right to work. It took him about an hour to fix the problem as he was having a conversation with my husband. Very satisfied.

Need electrical breaker box for air conditioner to work. Also fan motor on air conditioner. Still waiting for serviceman to pick up order. In 100 degree weather & grandson that has seizures if he gets too hot. I can’t wait forever.

Unfortunately I had to sign up for another account because 4 different agents couldn't help me transfer my account to a new address and customize my existing account to my new home. Old policy # **, new # ** with email **. Please ensure I received my grandfathered discounts. Thanks.

Filed 2 covid delayed claims and was scheduled with technician visits within 8 days. At eighty dollars for each, I bear no grievance. I will be writing a more comprehensive review after the needed repairs are completed. I love the level of service but the survey requirements are ridiculousness.

Sent an email on a Sunday and got an answer back in less than 30 min. Great customer service. Also it was very easy to file the claim. Received an email almost right away explaining the process to me. It was a very good experience.

The contractor responded to my request in a timely manner. He arrived on time, with Covid attire in place, identified himself promptly, fixed the problem with my garbage deposal and was professional at all times. I would recommend this company to other friends.

Choice Home warranty decision to replace my dishwasher offer barely covered half of the replacement of the unit and the homeowners have to pay for the rest, like delivery, installation and removal of the old unit. I have been a customer of CHW for over 10 years and this is the way they repay a valued customer.

I took out a plan with Choice warranty for 3 years. They gave me a great deal. I have peace of mind. I've used it a few times already. The plumber that I had recently was excellent. I had a leak under the sink fixed it in 15 minutes without the door. So far great company!

Updated on 06/23/2021: I have been with Choice for the past year. But when I lost my AC 10 days ago. I kept calling and writing to get some help. The technician said it was Choice dragging their feet and not getting the part ordered that I need. We live in Florida so no AC. Is unbearable. My husband is 88 and I am 82. No one is trying to get this matter taken care of. Please help me find some help..

Had a good experience with customer service when I entered contract with Choice Home Warranty. He was very smart and helpful. He provided good information to allow me to make a great decision on the plan I need. I am looking forward to this contract.

LaTisha ** was very professional and thorough throughout the process. She made signing up easy and I am so glad to still have Choice warranty. I have already spoken to two more people about Choice and hope they decide to take up the policy.

The technician checked the split temperature to start. Removed all covers of the air distribution system to inspect the wires and drain system, and float valves. Checked the thermostat inside the house for proper wiring polarity with the humidity control knob. Discovered a dysfunctional float adjustment that had made the system composite shut down. Readjusted. Then insisted the compressor removed covers. Very complete service. Great repairman.

Technician said it was not repairable. He said GE no longer had parts for the machine so it could not be made operation any longer. I had to go out and replace it. I was very pleased with the use I got out of the GE and replaced it with another GE. I hope it will dive me the usage I got from my original GE. My experience with Choice has been very positive and I would recommend them without question.

All I did was renew my contract and make a claim. The claim hasn't even been assigned to a contractor yet and I have been sent this survey. It was equal in ease of website use as other companies used.

Dear Mr. **. Thank you for explaining everything to my husband and I today about the home warranty. We have lived in our home for over 14 years and I hated to switch companies but pricing is getting out of control in the past several years. But you helped us to make this transition smooth.

Great and timely service. The technician was knowledgeable and friendly, he came at the time promised and carried out the repairs quickly. The oven is working normally. Thank you for the prompt service.

I had an electrical problem and called for a service call. After about two weeks I had not heard anything so I got my own electrician to do the work. Now I am filing for a refund for his work because he was not one of the Choice Home Warranty authorized partner. I have talked with a person at CHW and got good answers, so I hope all goes well.

The overall experience was excellent. I entered the claim online and things went smoothly, American Appliance was terrific. The technician was on time and very knowledgeable. Only suggestion would be for me to have signed what the service they performed. I have no knowledge what they told you they did or what part they replaced.

Took too long to get appointment. Then was canceled at last minute with another protracted waiting period. Finally got a technician to look at the refrigerator who diagnosed the problem. Technician reported the results and was told the claim denied due to a recall. We were never contacted by a “person”. We had to do our own research to figure out why the claim was being denied. This could have been handled much better. Your customer service lacks integrity. We will be looking for a better company!

Being accurate and fair! First off Gus our contact person told us that we would get a copy of the contract after we signed on with him! So, after trying to listen intently as there is a strong accent, and he wanted to then move from a one year to a three year. We decided to go with the 1yr until we go over the contract. When I had questions, I had to call three time before I could get an answer and then he seemed irritated and told me, "You can cancel anytime and get full refund!" So, at this time we can't give a good review. At first he seemed friendly but it sure changed.

Great Warranty Service, I have absolute no complaints and total peace of mind! I would certainly recommend Choice Warranty to anyone who wants total peace of mind for themselves as well. Sign up before a major appliance in your home breaks and you have to come out of pocket in a major way.

From the time of the claim to the date of repair it took 5 days. The repairman was in and out of here in 20 minutes. He was very knowledgeable and friendly, and I would definitely consider him again for repairs. However, I live in a state that gets extremely cold in the winter here. So if my furnace should go out, I would need a repairman the same day as the claim. I was told when I bought this service that all I had to do was call and you would handle my issues within 24 hours.

He showed up on time, did a great job, fixed everything without trying to say we needed extra stuff to upcharge us. Very honest and the repairs were minimal. Explained what he did in case this happens again. We can check and repair it.

Tried to talk to rep earlier but no speaks the English. My contract does not include the discount to $75.00 service call. Wrong address for home that was supposed to be changed. Other questions about coverage. Wish to speak to a rep to get these questions answered before continuing. **

The technician who came to work on my dryer was great, very professional and knowledgeable. Even before he came we spoke by phone. As soon as I explained what was going on he indicated he had a good idea of the problem. It turned out to be just what he thought.

Nick said he will arrive in 30 minutes and he did. I don't wear shoes in the house but I didn't tell him to take off his shoes but when he saw shoes lined up at the entrance, he took off his shoes! Wow! Thanks Nick! The previous stupid plumber used a permanent sealer on the mount so Nick had a hard time removing it but after many attempts, he was able to remove it. He was a super efficient and a caring guy. He was cleaning under the sink while he was removing and installing the garbage disposal. He cared. I really think he went over and beyond for me. I will definitely hire him again.

Please expand more what is covered rather than what is not covered. As we paid monthly service we deserved to stay and continue with your company. It is extremely important to us customers to make us happy. Hopefully many will join you.

This experience with Choice home warranty to repair our air conditioner went extremely smoothly. The company sent was Maintenance First. Albert was very professional and Junior came back to put the motor in was also polite and professional. This experience was great and timely.

Filing a claim for a broken ac system, twice in less than a month. The claims filing process is simple and efficient. The voice promp system works exceptionally well. I'd highly recommend Choice warranty to anyone. Recommend expanding your network and add more providers for major systems. Sometimes the delay in getting an appointment can be days before a fix can be made.

The person I spoke with was hard to understand. I am not sure what is covered on my plan. The policy is confusing. Seems that the septic system does not cover leaching lines and I have a leaching type system so paying to cover septic system is worthless.

Easy on-line claim start. In just a few hours of opening a claim, received email with provider named and an appointment within two days. Just to ensure you get the full jist, it's 116 degrees outside and my issue was HVAC. You can just imagine how busy HVAC companies are in this heat. Had to place two follow up phone calls and never held on more than three minutes before I had a live person to speak with. I have been with Choice for almost six months and have two claims. Both were handled in the same professional and expeditious manner.

We have a condo in OC MD, Our a/c went on us... After 3 attempts to locate a HVAC repair company to respond to the OC area with Choice Warr... But located A&M Mechanical who did a great job and replaced our AC capacitor...

Timely response and repair to ac unit. The technician was friendly and very informative as to what the problem with the ac unit was. We now have a problem with a second unit so hopefully we will experience the same type of quick response and timely repair to this unit as well.

I actually wanted to give 4.5 stars. It was scheduled 11 to 3 but he actually came after that time period. I wished if he notified me actual time window he can come. But he fixed problem really quick, that solved all problem!

Thanks for taking care of this so fast.. We were so pleased with the gentleman from Ace of Spades.... Thanks again. We were without air conditioning for 2 days and with temperatures going as high as 98 to 100 degrees.... Like I said we have had this air conditioning co. come twice and we are so happy with their service... Thank you again for solving our problem right away.

The tech said the refrigerant had leaked out but you didn't cover it in this instance. I had a claim for a cooktop back in December. It was never fixed. I ordered the parts on Ebay and had someone install them. I had a claim on a dryer in November or December. It still hasn't been repaired. What am I paying you for?

Dishwasher was beyond repair and was replaced by Choice home Warranty, Clothes Dryer was repaired by technician by Choice Home Warranty.... Overall timely service was very good. My opinion of Choice Home Warranty is positive in every way. Great Company to work with, highly recommended.

Service very professional. Complete inspection of washer and was run through a complete wash cycle. Issue resolved. Service person finished an earlier job. Although my appointment was scheduled two days later, he saw fit to handle my service call.

Thought I was responsible to get my own person for water heater but when service came they had both request. The garbage disposal was replaced, no problem, My water heater is quite old and cannot get parts for it, and the water is still hot some of the time, but not all of the time and cannot fill even a foot bath with hot water and is very inconsistent, so have to wait until it stops completely even though there are no part available to repair it.

We were just denied a claim for our A/C. Experience over 11+ years with this company is consistent. Any small job is handled pretty well. The type a good handyman could do; we just don't have one in the house. Any major claims have quickly been denied. We have fought over a couple of them, and this company ends up paying for PART of the replacement costs. We are tired of fighting and went to an outside company to install our new A/C. We will NOT be renewing our contract with Choice Home Warranty.

I am disappointed that my refrigerator gotta be replace and I have to go out and find a new one. I think I am paying for a home warranty they should be the ones going out to get me a new refrigerator and bring it to my house.

My experience with Choice Home Warranty was a pleasant one. Representative, Bob, handled my claim in a very helpful and professional manner. I'm an elderly woman (82 years of age) and Bob was extremely patient. I would not hesitate to refer Choice services to my friends and family.

Every time I need to get someone here in a hurry it seems like you guys can never get anyone. I have better luck on my own getting a technician. I talked to a couple of Air Conditioner companies and they both said they would rather NOT deal with you because you take too long to pay them. What good is having a Home Warranty service if you aren't going to be fair to the companies you are dealing with? This isn't good customer service in my book and it tells me a lot about this company when I am talking to the service providers that are not wanting to deal with you. I had someone that you called to come here one time... another air conditioning problem and he said he would be back the next day to do a service on my air and he never showed up, called or anything. That tells me that you aren't dealing with reliable companies. All in all, I have not been very happy with Choice Home Warranty. I hope that changes in the future.

It is taking over a week to get someone to Look at my hot water heater. No hot water for over a week is typical of other home warranty companies. Since they haven’t showed up yet, this is the rating so far.

Guy installed new garbage disposal. Didn't work after he left; 10 minutes later he owned up to it; called for support made permanent fix. I appreciate his thoroughness. He was respectful of the rules of our house; took of shoes when asked. Completed in a timely manner. Showed up 2 hrs early. All of these things were a positive.

When you sign up they tell you you're only going to have to pay a $65 service fee. When the technician related that I needed a new water heater, suddenly I was told I had to pay an additional $300 for "parts not included". Replacing should mean doing all that is needed to replace. Also, we had several days without hot water waiting for them to get someone out to check it.

Very poor at covering claims. Unit has rust and corrosion and leaking Freon. The unit is 30 years old and it is due to normal wear and tear which they are supposed to cover. Very disappointed with the company and would not recommend them to anyone. Every technician I have had for other items say they are the worst company.

Very disappointed in your decline of my problem. There are 1400 homes in my community. I know about 30. No one has had this problem your saying heat could be a problem but it still isn't summer yet I use my home only 3 days a week in summer my accountant is like brand new as far as the technician is concerned you also say possible surge to short circuit never happened in 14 years possible should not mean that this is definitely the problem hopefully you will reconsider as I have been your client with 2 homes covered by you for many years. Thank you Arthur **.

Jason ** did an awesome job with TNT Garage doors. I would highly recommend them and CHW to protect your garage door in case of failure. They came to the house the same day that I submitted the claim and they got the work done in 30 minutes or less.

Thanks to Mr. J. ** for the great job! He was really knowledgeable and friendly... He called me after hours & even came after hours to do the work himself, since he is the owner, that a rare thing! Super experience & showed me how to fix it should it happen again...

The company you sent to us the guy was very prompt and professional and did the job quickly. I hope y’all recommend this company first. Thanks to everyone that got our air conditioning fixed. It’s very hot and humid in Houston and my husband has sleep apnea.

Highly reliable quality service and very professional. He diagnosed the problem and explained what was wrong. I wish all technicians were like NICLAS HVAC SERVICES INC. I would recommend him to my family and friends. In today’s climate it hard letting a stranger in your home. I didn’t feel I had anything to worry about.

Our washer failed due to corrosion and rust, which is not covered by our policy. We are not thrilled with this but it was all handled respectfully and well by the reviewer. Our previous washer failed and was replaced. We bought a used one and it failed due to rust and corrosion, not covered.

On June 3, we awoke to find our home air conditioner not cooling. I filed a claim with CHW. It was not until June 7 that a tech was scheduled. That tech was a no call, no show. Repeated calls to him were fruitless. Repeated emails to CHW finally got a new vendor. That was for June 12. He did show and found a broken wire. He fixed that but did not check to see if it was cooling. It quit less than 24 hours later. He could not return for more than 2 weeks. Now, I have a new appointment for June 22, nearly 3 weeks since we had full time A/C. I DO NOT RECOMMEND CHW.

Called the day the A/C stop working on a 100+ degree heat. It was fixed the very next day. Wish it could have been on the same day. The Senior tenant could have suffered a heat stroke. It should have been okay If it’s not an emergency,.

Temperature settings and ice maker fixed in my Samsung fridge fixed tubing in back and showed me how to set the temperature. The repair guy was nice and very professional. I did have to wait two days for him to come.

A/C froze, called Choice Home Warranty to see if I could use my A/C technician that was on location when I called and was told he was not on the authorized list. Having to pay for my technician and again for the choice technician sucks but I understand rules are rules and I have to follow them but service has always been great.

Had an issue with AC, called to enter claim late afternoon, appt set within a couple of hrs, tech was out and had us fixed up within 36 hrs from initial call. Quick turn based on other neighbors' experiences with AC repairs recently.

Choice Home Warranty replaced my AC when the compressor went out. Thanks choice home warranty. Did not think it was serious enough to replace but they did. I would recommend choice home warranty to save monies in the future to everyone.

I have been hung up on by a resolution manager. Judah a sales person lied about the service I would receive to get me to renew my contract. It is important that someone at a senior level contact me asap to address my concerns.

After a 5-day wait, without a/c in 98 degree temps, to hear from initially assigned provider, EMHSVAC, requested provider reassignment. Newly assigned provider, Uno air energy LLC, responded almost immediately and made the repair on the same day! I highly recommend this provider.

Opened a repair Sunday night, had a company out Tuesday morning. They were not able fix the unit, they reassigned the work order. Choice Home had Rechaza AC out Wednesday morning, Gilberto replaced all necessary parts and got unit working again before noon.

Dave was very helpful in getting all the claims going for the appliances that came with our home when we bought it. We will consider renewing our home warranty for the following year, and would recommend to a friend if there wasn't any uncovered charges that I have to pay for out of pocket.

AC not cooling. Added freeon. Also cleaned the unit at a cost I thought was a little high. It is working now. Worried about it going out again because of the shortage of parts and ACs. That's all I can think of writing.

I appreciated the timely response to my claim. The repairmen that came to my home were very efficient, knew what was wrong and tried to fix the problem. I am now waiting for them to return with a new thermostat. I would appreciate knowing when that will be scheduled?

The technician was very knowledgeable and professional. However, it took almost 12 hours to get the appointment scheduled. Therefore, it was 2.5 days from the time I submitted the request until the technician came to my house. This is not good considering my AC was not working and it was 97 degrees outside.

Our oven quit working & I filed a claim & they sent a technician out within 3 days without any hassles. The company works well when they send out someone. I won't hesitate to call them again as long as it's during their business hours.

He was very resourceful in diagnosing my problem that was addressed. He took the time to explain what and where the problem was. I thought it was one thing but I was wrong. It was unfortunate that it was not covered by Choice Home.

I am new to Choice, but my experience with Kurt in customer service went very well. He was courteous, professional, and knowledgeable about the Choice Home Warranty and presented me with several excellent options. I hope this turns out to be a great relationship.

The technician who came, Ron I believe, called a half hour in advance, was well within the 4 hour window, arrived promptly. He quickly diagnosed the problem, made the repair, cleaned up after, and provided the receipt. His service was excellent.

Tech was extremely knowledgeable and worked through the problem… very difficult because it was old. He stayed longer than he anticipated… and made sure I was happy with the result. Even though it could not be repaired. And Choice Warranty does NOT cover ANYTHING. Happy with tech, dissatisfied with Choice.

The company you sent me for the AC was terrific but I have a small leak and Choice does not cover it and does not cover freon. Not happy about that. At least cover the test for that so that mean that I have to fill it ever year.

The young man I spoke with, Ralph, was very knowledgeable about his Product and helpful with explaining the options to me. I'll give him credit for trying to upsell the Warranty to three to five more years but it did not fit my budget or future plans. Thanks Ralph!

I requested service on Tuesday for my dryer. The repairman was here Thursday! He was on time and completed the task without issue. My only issue was that I was not consulted about the time and date of the appointment. Fortunately, I was going to be available when Choice made the appointment.

He was very pleasant and knowledgeable. Explained everything and how the program works. He waited patiently while I made my decision. Told me what all was covered. Explained the different ways to pay and what would be the best fit for me.

My realtor purchased the home warranty for me, and I sure am grateful. One month in and my pull pump decided to enter retirement. I entered the claim at about 6:30 on a Thursday morning, and the tech was out the following Monday. Repairs were completed Thursday of that week. I have always been kind of skeptical about home warranties, but I might be a buyer for life. Very smooth and painless process.

Agents were courteous & very helpful.. Keep those high standards of customer support. We have recommended CHOICE WARRANTY TO OUR FRIENDS & FAMILY. BEST WISHES. Our past experiences were good too. We shall continue our warranty with CHOICE FOR A LONG TIME.

Unfortunately we usually have a great experience with Choice Warranty, however our experience with Sassman Plumbing was awful. They came out to repair a drain clog. After two hours of opening up our pipes which resulted in sewer water in our kitchen, he determined there was nothing he could do, yet he left our kitchen filthy and smelling like sewer water. It was awful!!! If he knew he couldn't fix the problem, he shouldn't have continued to tinker and create an even larger issue for us to deal with. He also had the audacity to charge us the $85 fee even though he not only didn't fix our problem, but left us with a huge mess. Very, very disappointed!!

Reliable Garage Door communicated quickly & efficiently & were helpful through the whole process. Great company for garage service! Scott & Isaac are very nice & extremely helpful and I am grateful that Choice uses this company for garage door service.

The air conditioning technician “BILL” was amazing! He fixed our problem and was professional and so knowledgeable! We couldn’t be happier, it was 90 degrees outside and Bill went above and beyond to fix it on our 3 story roof! Wow! Thank you Bill!

Now I will not be worrying that a disaster is waiting to happen because I know that my home is protected and just a phone call away from getting something fixed without costing me a fortune. Thanks for peace of mind.

Repair for Air. They made apt in 2 Days even with the Hot weather. Looking forward to a cool house. The man is coming this afternoon to repair my unit. I hope it will be completed today because we are in a hot spell here in Colorado.

We experienced a leaky water faucet, so we called Choice to have someone come out. OSP Plumbing was assigned. OSP did a wonderful job. Came in very professional, offered to wear a mask if needed. Found the problem and replaced the faucet with no trouble.

Tech is great and I was impressed with his knowledge when explaining why refrigeration was not cooling. He is the great example for Sears employees. Timely and professional is noteworthy. The part was ordered and paid for by CHW and I should not expect any service charges.

My last two claims have been denied. This one clearly was not covered by the warranty, so I am not holding that against Choice, but I did not agree with the last one. I will not be renewing my warranty when it expires, as it seems much less needed at this point.

Prompt service. Great. Technician had the AC up and running in an hour! Called late Wednesday afternoon. Had a service guy here noon on Thursday. First warranty company to ever come through. Fast and efficient. I would only use Choice from now on. They deliver.

We had a stove go out with an irreplaceable part and according to our contract, CHW will replace the $8,000 oven if necessary. Well I got $1,600 for a new oven, not exactly what the contract reads so naturally the process which will take over two months was fair at best!!

I never received a phone call back when prompted to leave my phone number on the automated system. I placed the claim online. Received a confirmation online with a very high uncovered charge. So I called and the customer service person was rude and could not clearly explain the uncovered charges. I am not happy with this service.

I had a wonderful experience buying my Choice home insurance with Mike. He was professional and very helpful in explaining all of the options with the plans. They have great rates and my cousin has used them for years and says that their service is wonderful. Thank you Mike for making it so easy!

The process of submitting a claim and getting a qualified technician couldn’t have been easier. The technician who came was friendly and had the problem resolved quickly! I would highly recommend the company and I am very happy with Choice home warranty.

Terrance from Sweet Tees HVAC was no only personable but efficient and fixed my problem. When I thought it still was not working after he had gone, I called his number, left a message and he quickly returned my call. Thank you for sending me such an excellent technician!

The claim was received immediate. The technical support made my appointment really fast. They went the next day. It wasn’t any problem with the air but he try everything to see if was a problem. Also I have a problem with my pool the technical support came home. They couldn’t done anything because the rain didn’t help but already have an appointment on Monday.

Very quick and the service guy was amazing. He was very knowledgeable and took his tone explaining everything to me. If something else happened I’d love to have him come back out. One thing I would fix is when I put in the work order, no one called to confirm the appointment. I just happened to check my email and saw that I had an appointment. I'm ok with being notified that way about it if I had known to check my email for confirmation of the appointment At the time I submitted the request. Overall, highly satisfied.

I reported problems with my washer at 8pm and woke up with a response the a technician will be coming to evaluate the problem that day. Extremely fast service and the technician was very knowledgeable. Troubleshot the problem and now just waiting for the part to arrive,

This company is quick to set up a service tech. I have yet to have a claim approved. My refrigerator ice maker stopped working. I paid for the tech to come out. The claim was denied. "Mfg recall." Refrigerator not cooling down enough. Again paid for tech to come out. The tech said it was a defrost failure. Again denied. The tech himself said he has never seen this denied before. C.H.W said, "Sorry. This is mfg. defect, not covered." I am at a loss to know just what they will fix. My AC quit cooling. I paid for tech to come out. He said there is a freon leak. Once again denied. There are too many technicalities and so far nothing is repaired. It does not make any sense for me to keep paying for a service that can't repair my appliances.

My MILs AC stopped working.... It's been 90+ here.... We had an appointment for next Tuesday.... The service they were sending out call and said they could come today (Thursday).... Took about a hour and it was all fixed.... Very happy all the way around.... Rabbit Heating and Cooling ROCKS!!!!

I got a little concerned, this was my first time calling in for a claim. I wasn’t able to talk to someone but my information was taken and I was given a claim number. Not knowing what to expect I called and spoke to a rep. She said I would receive a call in 24 hrs, well should of checked my email. I was already scheduled for the next day, really impressed.

I was pleased with the response time in finding an air conditioning repair company. I was very pleased with RPM Air LLC. They went out of their way to solve my problem. They were especially busy as we were experiencing 117 degree weather in our area.

I moved into a new home for which the seller had a home warranty that transferred to me. I've needed 5 service calls as I discover things that aren't working. For the most part, the service providers have been very good at fixing the issue. However, it has often been a challenge to get someone scheduled in a timely manner. But I think that's the name of the game right now overall. Choice personnel are always very helpful and pleasant on the phone.

Bill the air conditioning tech was absolutely amazing! So knowledgeable and patient with going over everything with my husband and we were so pleased with his professionalism and dedication and cannot thank you enough. (I hope he sees this!) Thank you, Bill!!!

The gentleman who called, (Mark) who sold the warranty to me was very helpful and thorough. He answered each question that I had and seemed to be very knowledgeable. It was a pleasant experience. I referred 3 other people to him.

The plumber called before he arrived. He did an efficient and professional job. He cleaned up before he left. The work was great. He was very pleasant and he was very informative about what the job entailed.

A/C unit is making a lot of noise. The company came out a couple weeks ago and said they couldn't find anything wrong. It is still making the very loud squealing noise (ask my neighbors). It's 116 degrees and obviously something is wrong and just waiting to go out. Was trying to be proactive but it will wind up costing another fee.