Choice Home Warranty Reviews

Employee did show up past the scheduled time but did make contact with me prior to the expiration of the appointment time. He came and gave a temporary fix until he could get the new part today. Will be returning today to install the new part.

Best guys on call. Always service done in day or two and always service on schedule. Love it. I would definitely recommend Choice Home Warranty to all my friends and family and even on pandemic time they are super fast. Thank you Choice Warranty.

On our first request to use our warranty we were denied. Had to pay the $65 for nothing. All we wanted was for someone to replace the electric outlet on the outside wall of our house. It is no different than any electrical outlet in our house. The run around was frustrating. The $65 was only for Choice to see if they wanted to pay for the work. They could have done that themselves. We told them where the need was to begin with.

He attempted reattaching and replacing it with a used one ..no joy...it went off again. He came right back with advice and said he would find something affordable as CHW said it wasn't covered. Nice guys but tied by the disclaimers, etc.

I am sorry but I have just signed up. Contact me in 90 days, maybe I can give you an opinion. The woman who signed me up was very nice.(Kayleigh **). She was able to answer all my question. I had been with another company since JUNE 2020 and I made a claim and they said it was not valid. They also did not explain the procedure either, which you did. Thank you.

So far it's been a great experience, my wife and I are so happy to be working with CHW. I've had a plumber service the hot water tank and he was very friendly and educated. We also received some really good offers for home security. My wife and I feel like we're in good hands!

We left American Home Shield to come to Choice Home Warranty and it was a huge mistake. Placed a service call on Saturday, May 15 and the company was unable to find a AC technician in our area to handle the problem which is covered under our policy. We had to handle it ourselves by hiring someone within 15 minute. Terrible! Will be canceling our service June 1, 2021.

My Air Condition Ran out. Fan was stop blowing. CHW said technician will come to fixed week after, it’s crazy. Finally they send me after 24 hours. They put new Fan an AC filter and my cost only $65. Thank you.

The CSR was extremely helpful addressing both my questions and claim submission. She walked me through the process including possible timeline with clear and detailed steps. After explains the process and fee structure, she entered the claim for service and provided the claim number for my reference.

Part is on back order and had to go out to wash clothes. As of today no status on part, not very happy with service at this time. Have not heard from Choice Warranty or the technician concerning the back order.

Signed up for this program online today. It was simple, easy to understand and reasonably priced. Response to my membership was immediate. If the service ever is needed at my home I would assume the response to any problem will be the same.

My sales person was "down to earth". She was able to explain in the plan to me. I really can only give you that. I need to have used this plan to see if the plan is any good. After I have experienced it I can tell you if it meets my standard.

I called Choice to request a service call for a leaking water heater. Serviceman was was assigned/made serviceman came to house, stating the water heater needed to be replaced. I paid him his service call, He stated he would turn in the claim but that Choice had a reputation of denying water heater claims but when they denied the claim he would replace for at his price. I will be advising everyone I know at Federal Express to cancel all dealings with Choice. Choice does not honor their contact! They lie to get your business!

I was very concerned about the water under my kitchen tile flooring. I thought the worst. Choice came through for me this time. The service tech ran a full check of the dishwasher cycle and found no leaks. I have no idea how the water got under the tile. I am breathing a lot easier knowing that Choice got a reliable service contractor out here to give me peace of mind. Thank you.

I feel as if your company misrepresents the service that it offers. My air conditioner worked well for me for over 21 years. Despite that you deny my claim because of what you say is faulty wiring. I do not think it fair and I am of the belief that you simply do not want fulfill your obligation under the contract. Because I think your company is a total rip-off, it is my intend to change to American Home Shield. They may be more expensive, but at least they live up to their promises.

I got a claim number and appointment right away. The tech was on time, wore a mask, explained everything to me and did a nice job. I refer Choice Home Warranty to everyone. It has been a very helpful service for me.

Did a great job and very professional. Explained what was wrong to tenant and homeowner. The company was very nice and prompt on making appointment, Claim was handled easily; Would work with this company again and tech was great. Everything worked out well.

The technician arrived the same day that I called. He quickly connected the new garbage disposal and had it working. This had not been my previous experience, so I was pleasantly surprised and grateful for the service and the Choice insurance.

Called for a repair, the agent on the phone was very nice. Got me the information I needed and set me up with a repair man. Still waiting on repair since I just requested it an hour ago. Thank you....

The company sent out by Choice did a wonderful job on getting us back up and going. The AC repair company called and set up an earlier appointment and had everything up and going in no time. Calling Choice to get our warranty work was a quick and simple process. Glad we went with this company.

My call was handled very quickly and courteously. The engineer was polite, helpful and informative and explained the process and his professional opinion of how our AC unit was working and factors that can influence low Freon. I would definitely recommend.

I was pleased with the response from Choice Home Warranty. I received someone within 24 hours. The individual was able to resolve the problem. He was very professional. The only issue is that I asked how much my service call was and he told me 65, but in fact it was only $60.

Jason was excellent. He did very good work, cleaned up after himself and answered all my questions. He communicated well prior to the call and was willing to take a second look when something seemed amiss. I would recommend him for any needed plumbing repair. I hope he is the one send for future warranty work.

We purchased our first home and due to it being an older home and having some questionable handy work from the previous owner, we purchased the home warranty so that we would be covered if something happened. Our AC broke and was not covered at all because there was corrosion and mold in the unit which made the whole unit void of coverage. We live in Florida where it is humid, there is mold or corrosion on everyone's unit. We ended up having to finance and purchase a new AC unit totally out of our pocket. This exception wasn't listed in the AC section under Exceptions of the contract either, it was in the bottom general section so it is easy to miss. What is the point of having a home warranty when normal things aren't covered? Not sure, waste of money so far.

I'm highly disappointed at the service. During the process, the technician never called ahead to get information. Therefore the technician came out and was not prepared to service the, only investigate. Which meant I had to wait another week for an attempt at a repair. If more information was gathered up front, then there is the potential that the technician could have repaired my item on the first visit.

I call in 3 claims using this so called home warranty. None of them were honored. The 1st was an electrical issue late in 2021. The 2nd hot water heater issue. 3rd air condition. The last two were this year. Each one I paid service call and the repairs out of pocket. I wonder what was the purpose of buying a home warranty!

I want to thank the agent who handled my transaction. He was polite and professional and answered all my questions, many before I asked them. I was given a discount because of my many years as a customer and because of that I will continue to recommend your company to other friends and business associates. Keep up the good work.

Replaced with a better one...Thanks. The approval was quick and the tech arrived on time. I have recommended CHOICE to my neighbor and he bought it as well. Continue to improve your service and add other benefits to meet industry standards

Responded right away. Very courteous and problem solved within 24 hours. I will comment later as to how the repair holds up. My experience is much better than last year, I ended up buying a new unit for downstairs after a week with no AC.

Very helpful, Neil was responsive and understanding. Helped get us the policy we need quickly! He discussed all options available and got us the coverage that fit our needs. He even was able to get us a better offer and save us some money. Thanks Neil!

Reps were rude. Was told that I could cancel within 30 days with no charge. 5/18 Josh told me I would be charge $50 for canceling. When I questioned that after service request charge, you also charge a deductible. Was told no. However, Item 3, Pay Your Service Fee says "service technician will collect deductible from you upon arrival." Used your company about 3 yrs ago and had to pay technician $100 in addition to service charge. Will never recommend this company.

Cynthia at Choice Home Warranty helped me to find the best plan for my needs. She was very informative, helpful, and I seem to be getting great coverage for a reasonable price. I love when you deal with a company whose employees are well trained, caring, and very concerned about getting the best plan to meet your individual needs. So far I am super happy with this company based on my interaction with Cynthia!!!

I placed a simple plumbing service call. Tech arrived promptly on Thursday but did not return until Tuesday to fix the problem. He originally told me he would be there Monday to fix it. I had to call him back. This seems like a long turnaround time to fix the problem. I hope the issue is fixed.

So far my experience with Choice Home Warranty has been extremely poor. I have made two claims over a three year period and both claims have been denied by CHW. They seem to always locate some obscure fine print in the contract to deny your claim. So far, this warranty has been absolutely worthless for my purpose.

I had an excellent experience!! The technician was super, professional and did a great job in fixing my Air Conditioner! The process with Choice Home Warranty was very easy and very smooth. I would absolutely recommend Choice Home Warranty in the future! Thank you!

It was a pleasant experience. Appointment was in 2 days but the technician showed up the next day since he was in the neighborhood. He was able to fix the issue quickly. So it was a good experience with the Choice as well as the technician.

Jon was very professional and knowledgeable and informative. He explained everything he was doing in detail and even gave me some needed pointers on how to maintain my water heater. This was by far the best experience I've had with a technician.

Hot water heater pipe burst, called Choice Insurance for help, told service would be 4 days later: I could not leave my family without water for 4 days, so I had to find and pay a local plumbing company. Had to cancel the claim.

Filing the claim online was easy. I just logged in and filled the form that was online. About three hours after filling the form I received the phone call that technician has been assigned and I have an appointment scheduled.

Water seeps into adjacent bedroom when shower is used. Technician was unable to determine the cause. He suggested that a camera might be needed to check out lines or further to go into wall to see if a valve is leaking. CHW came back saying that Tech found no Mechanical problems so no repair was needed. I will dispute this!!!! I have used CHW on this house and on other properties that I manage also on homes that I have sold. This is the first time I have had a problem. I hope this issue can be resolved.

My AC was fixed and I was very pleased with the technician that was sent to fix it. The first technician that was sent was not able to fix it and he was honest and say that the next day I was going to be contacted by another carrier technician.

The technician was timely. Came in, checked out the ice maker, diagnosed the problem. Explained to me what the problem was and what probably happened and ordered a part for repair. Very pleased with the time it took and the courtesy and professionalism of the technician.

The technician from Cardinal was great. He was on time and replaced our burned-out opener quickly with upgraded tech. Kept us informed through the service call. I would gladly have them out again for any future work. I Highly recommend!

Beware: When speaking with the customer service person, make sure to use a date as close to the actual time of discovery of your issues as possible. I was in a hurry to get my claim filed during my lunch break and when asked an "approximate date" the issue was discovered I just said the date I closed on my home (not even the day I moved in, not the weeks later that the issue arose). When the person told me that it didn't qualify due to being out of the window of coverage and was pre-existing prior to the policy, I recanted that statement and explained that we discovered it after having moved in. I then gave an approximate date that was a better estimate, but then they were suspicious of me and told me that they have ways they can tell if the issue was pre-existing when the technician comes.

Andrew did a great job getting our refrigerator serviced and educated me on how to properly maintain the refrigerator. Turns out the Sub Zero Refrigerator we have had been there for 21 years and had not been previously maintained (we bought the house 7 months ago with the refrigerator included).

Your warranty wording enables you guys to cover nothing. I will not be renewing. I read reviews about Choice right after I purchased from you. They were very poor and as I’ve discovered, true. Not sure where your 5 star reviews came from.

I was never informed that I needed to wait 30 days for a refund. They have no problem in processing your payment in one day and taking the funds from your credit card or checking account but to refund the money they take 30 days. That is absolutely ridiculous, insulting, conniving. Customers beware. Before you make the payment remember about the 30 days to return the money not about the 30 days to decide if you want to keep the product of the warranty or to decline the offer. Caveat Emptor (latin)... BUYER BEWARE!!!

Coil leaking R-22 and won’t cool properly. Claim denied. Does this company ever approve costly repairs/replacement? Never, Never, Never. Very disappointed in this unwillingness to truly assist when it’s most needed.

There was an incredibly fast response on my claim. In less than an hour after I submitted my claim request, I had a confirmation email and a local technician had made an appointment for my claim for the following week.

Called 3 weeks ago. Refrigerator was not freezing. Sent someone out. He said it couldn’t be fixed. Another week went by. They sent out another repairman. He said the same thing the first repairman said. Another week goes by. No phone call no email from anyone. I called. I spoke with Alex. I asked him what was going on. He told me they were waiting for parts. I asked how long will that take. He had no answers but would call the repairman. After waiting for him to come on after 20 minutes on hold I was disconnected. Three days later my husband called back again and we were told they weren’t fixing the refrigerator it was under warranty. Why were we told this after 3 weeks. Three weeks living in Florida without a refrigerator. Unbelievable. I would never recommend this company again. Their customer service is horrible.

This was my first service call with Choice, and so far, so good. I was especially pleased that you found a technician who was willing to come out on a Sunday. AHS would never do that. In fact, not only would I have to wait a week or more for a technician, but sometimes the service company they used wouldn't even call me to verify my appointment. So keep up the good work. Keep me away from having to go back to AHS.

Technician is knowledgeable and good at his work. I am very pleased with the quality of his work. He came in earlier than the appointment time. He quickly identify the problem and proposed the solution. The service charge is not too bad. I highly recommend Choice and Arrowhead Plumbing if you have any plumbing issue.

After trying 3 times and replacing parts (not to mention dropping and breaking microwave door) and tech advising CHW that item could not be repaired, CHW offered to Replace my $1,400 unit by offering $199. After phone conversation with CHW "personal" rep I was told they would pay around $400+. When I asked how that figure was determined I was told that was the amount they could purchase it. I just paid $1,700 to replace with identical features that CHW could not repair. CHW IS A TOTAL RIP OFF. Need to explore class action suit because I am probably not the only person this has happened to.

Terrific service from Vendor working on fridge. Choice customer service was great. Refrigerator parts were no longer available so Choice gave us an e-card to Lowe’s for the purchase of another Refrigerator. Surprised and Thankful. Thankful we went with Choice Home Warranty.

I was helped tremendously by Omaira!!! She should get Employee of the Month award!!! Even though my washer is still not repaired, I have a better understanding of the hold up!!! I have a 3 year contract with Choice Home Warranty, so I’m looking forward to a very positive relationship!

I was denied repair/replacement of my pool filter despite the fact that it failed as a result of normal wear after 13+ years of operation. I have my pool cleaned and chemicals balanced twice per month and annual maintenance performed on my filter and pump. I bought the home warranty 7 months ago to cover repair/replacement of household and pool/spa equipment that might fail as a result of normal wear and tear. The filter enclosure recently separated from the housing due to internal pressure after many years of service. CHW denied my claim stating that the enclosure was cracked and corroded. The filter and housing was serviced 2 months prior and never once gave me any problems. The filter housing simply came to the end of its 13+ year service life. Do not trust your hard earned money with CHW. I plan to inform everyone I know not to trust CHW.

Customer Service and Management are understanding and willing to work with you. You have a good crew! I had concerns about initially buying this service but am glad that I did. The service technicians that have been chosen to service my equipment have all been very professional as well.

Our technician was prompt and professional, trustworthy and courteous. We had a very good experience during the whole time, from reporting the problem to the day he serviced us. Thank you so much for helping keep homeowners at ease with your warranty.

I guess I expected more from your company. We were told after waiting so long for someone to come and check it that it was unrepairable. He checked with your company and he said you would get back with an offer. I received the offer for 246.00 at Lowe's. I went online to order it. Only to find out it is going to cost almost 600.00 for the unit installation and that didn't include taxes, a new drain hose and haul away so I called and was told I needed to reject the offer and send info on old dishwasher. I didn't have that info. The repairman gave that to them when he called. So I decided to eat the difference and accept the offer. After I did only to find out it could take up to another 30 days to get the e card.

Online claim was easy to file. Serviced technician visited the next day, on a Saturday afternoon. Technician was professional and knowledgeable. Claim was approved to replace compressor the next morning, on a Sunday. Technician was able to replace compressor on Monday, the next day. Very satisfied with the whole experience.

They do not uphold their contract. We had four failed repairs with them, one of which damaged our AC unit. Choice refuses to provide reimbursement for their botched job, which after 8 weeks of waiting for them to fix the issue, when it is 89 degrees F outside, we decided to fix ourselves. The contract states that if a service technician damages/fails to repair a unit properly that clients can seek remedy for this, like we did. Because we hired someone without prior approval, they say they can't reimburse us, even though the contract states otherwise. Stay away from this company.

The Plumber kept me informed from Saturday/Sunday. They responded to my residence and attempted to address the issues that are affecting the downstairs toilet and wash machine drainage. Today (18MAY21) Allegiance called (Katie) and said she conferred with the Septic Tank Cleaner who said the tank had to be evacuated. Called Choice and advised them. A call went out for a Septic Tank service.

Kayleigh assisted me choosing the right plan. Payment options and so forth. I was very happy with the customer service. The plan is more compressive than my last plan and less a month! They will replace items if they can't fix it. Also something my Previous plan didn't allow for.

Choice REFUSED to correct the problem with the stovetop and denied the claim. I had to pay $65 for nothing. I will never advise anyone to choose CHW as they have denied my claims I submitted this past year. Why pay $750 for nothing!

I talked to Damian. He was very professional, polite, explanatory, etc. it was such a pleasure to speak with someone in the United States who speaks perfect English and not high pressure! He was all that and more. I would highly recommend dealing with him, in fact, I have already given his information to a friend. I look forward to interacting with him in the future! I hope any claim we might incur under our warranty will go as smoothly!

He was polite and explained everything I needed to make a decision. He explained all the choices and went over the senior program and that was very useful to me and helped me save money. He also explained the benefits of it and the coupons available to me.

The repair tech came in 2 days. Very thorough and nice. He sent in his recommendation to repair the dishwasher. We were told CHW wanted to replace it but gave a very lowball fee for replacement. The problem we had was getting to speak to a claims manager at CHW. That took several weeks.

I am so happy with Choice Home Warranty! I put in a claim to have my dishwasher repaired and within less than an hour Choice Warranty emailed me with an appointment with an appliance repair service. The appliance repair company, Leader Entities DBA Chesapeake Home Appliance Service, was very professional and pleasant and had my dishwasher fixed in no time. So pleased.

He showed me how to use soapy water to find out if there is a gas leak. There wasn’t a leak after all. He told me what was wrong with the refrigerator, gave me his card and left. I assume he needed approval and to obtain the needed part, but I haven’t heard from him since Saturday.

Difficult to work with people they contract with. No one showed for the scheduled confirmed appointment. The plumber claimed he was short of staff, our appointment was already a week out. It has now been more than 20 days and no plumber.

The vendor you sent out and your claim approval department cannot see eye to eye. They claim they sent you all the data you need, speak to you, use your portal and every day you come up with something new. My air conditioner is still not working, they say they are not going to work with Choice anymore because of your poor practices and I am in the middle now, and could not even open up another claim yesterday,

Takes too long to get service. In the meantime, customer is inconvenienced. Claim initiated end of January. Work completed in April. Had to correspond with Choice, as there were no communications from Choice. I had recommended Choice to many members of my family. They signed up with Choice, but because of this issue, they left Choice. Choice says to recommend them, but it is very hard to, as family and friends are dissatisfied with the experience.

I want to say thank you for your help, the company respond to my call, and fixed the problem as soon as possible, with excellent service without pay anything except the $60 that with my contract, they found the problem like small things stuck between the this garbage disposal. Thank you again for this excellent job.

Scheduling took a couple of calls to get to done. For service, Technician called close to end of time frame to indicate running late. He was over 2 hours late. Upon arrival, he was friendly. Service was quick and complete. Item appears to be working properly.

The technician was great. He was prompt, nice and seemed knowledgeable. But apparently the part needed to repair my range was not available so I was contacted by Choice and offered an insanely low amount ($388), in the form of a gift card at a store 2 hours away, to purchase a replacement. My range has features that are not found in the least expensive electric range on the market. I haven’t seen any with a built in grill, so I presume that feature is irreplaceable. And electric ranges that are slide in and have downdrafts start at $3200. Choice warranty has agreed to send me a check for less than $600 to replace my range! I do not feel like purchasing this warranty was a good idea and will certainly not renew it.

I’m very pleased to say that I was extremely satisfied with the experience from Dewy’s Electrical Services. The technician was very helpful and knowledgeable about the issue with our home. He was also very pleasant over the phone! He was scheduled to come out on Wednesday but was able to get there on Monday instead!! That was really nice! Thank you sir!

Very efficient and professional. Addressed the issues quickly and completed them totally and recommended some upgrades if we agreed to them. I would highly recommend this company and I would use them again for this service and more electrical needs.

The company responded quickly and I had an appointment the next day. The technician was friendly and efficient. He told us he’s contact the company about the repair. Our issues should be fixed a few days after we submitted the concern.

The agent was very helpful. Stated there was another discount that wasn't listed in the email and gave it to me as well. The only negative comment I have is there is a lot of background noise on the phone. Makes it difficult for an older man that was around far too many jet engines in his youth.

Our greatest of gratitude to Choice Home Warranty. Your response time and choice of service provider was fantastic. Our air conditioner stopped working on a Friday and your team responded and repaired it on Saturday. My only regret that I asked you to come on the sabbath, "The holy day of rest" according to the scriptures. You guys are fantastic and I am so glad we chose "Choice" home warranty as our line of protection. May god bless you all. In Jesus name! Amen and amen.

Kitchen stove burners were getting hotter than they needed to be, almost burned food a few times. I called Choice and an appointment was quickly set up. The young man changed the timers which had gone bad on the kitchen stove. When he came out the first time he needed parts. He ordered the parts and promptly returned and completed the job. GOOD JOB!

I spoke with Troy concerning Home Warranty Service. I told him what had happened with my previous Home Warranty Service Company. Which has been a nightmare. He explained how their service works and it was much better than I had before and the monthly cost was also lower. Troy guaranteed me that I would get Service on the weekends as well as the weekdays at the same cost.

The technician was fairly swift with the project. When I requested a receipt for my payment. He said he had just ran out of receipts and he would email me one with the next day. Six days has passed. I have not gotten a receipt.

It took longer to get approval from Choice than it did to fix problem. Technician was professional, pleasant but preferred not to speak English. Fortunately my wife does. We would use him/them again however.

I've been very happy with how repairs have been handled, but find the automated claim phone system to be very aggravating. It doesn't understand simple words and then sends you back to the beginning to start over. You have to keep doing this until a person finally gets on the line.

Representative was courteous and efficient. Within 15 minutes we received an email and phone message concerning our appointment. We are pleased that our plumber is scheduled for early Wednesday morning. That is prompt service, given that our call to Choice was placed Monday afternoon.

The repair technician, Mike, was outstanding in demeanor and proficient in ability. He diagnosed the problem accurately and completed the repair expediently and efficiently. Mike was an absolute professional and wonderful!!! I would have no qualms having Mike assigned for any further repairs as my house.

I applied online and an employee called me right away, which I appreciated. He went over all the choices and what was covered thoroughly so I had a good understanding of what was covered. He also answered all my questions, I had many. So in a matter of minutes I have Choice Home Warranty on my home. Thanks so much!

As a new customer and looking into service I was called within 10 secs of submitting my inquiry online, all of my questions about my home and other covered items were answered, and the agent that worked with me was able to find a great rate.

Hello, I called about a leaking toilet tank. Still awaiting my call/email from plumber but the call to Choice to set up my claim was very friendly, quick and competent! Thank you very much, I appreciate the services you provide.

I really like this program and the service is one that is needed and it saves money on repairs. I had service on my refrigerators and I service done on my stoves. One of my refrigerators had to be replaced.

Had a tech out to repair fridge but he had to order compressor—5-7 days to have it replaced. Next day got an email that Choice decided to give e-gift card for replacement purchase due to age, etc. I accepted offer and got auto response that it would take up to 30 days to process e-gift card. How am I expected to go without a functioning fridge/freezer for a month?! Absolutely unacceptable.

All I want is to pay my monthly dues as normal, but your sales person demanded that I try to buy s as policy by giving me 2 free months, when I refused my card was charged for a new policy and my other account was charged on my card for a year?? ** dude. I'm getting tired of your of this. All I want for now is to continue my policy on midland home. On a monthly charge, can you understand me? Or maybe I need to talk to your supervisor,??? Those charges you have on my credit card I will dispute,...my # **. Call me.

Miles was excellent, was concerned with giving me a price to fit my budget and contract needs. I will tell everyone I know. I especially like the fact that service response time will be hours instead of days. Whenever I contacted American Home Shield it would take a contractor 4-7 days to come to my home. I don’t live in the country. I live right next to Greenville.

Kisha ** assisted us to get the Home Warranty. She is very professional, explained everything well, friendly and a cheerful person. As explained, we trust that CHOICE Home Warranty would give the best services when needed. I would highly recommend, to contact Choice home warranty for your home warranties.

Reliable Climate service personnel was awesome. They figured out the problem very quickly, and even checked for other issues. My AC is fixed and it's cold again! I will request for Reliable Climate next time! I was nervous that my AC would not be fixed before the weekend, and I was wrong.

Lisa Who I spoke with from Choice Was very professional, Answered all my questions, made me feel comfortable, was very knowledgeable. My only disappointment was after I did commit she offered different payment options such as 5 years and 3 years. I think I should have been told all that upfront and then make my decision.

Toilet back up. They can't come until next day. Bit of a difficult situation, as I would call this an emergency situation which would need immediate attention. This is a sanitary situation which should carry some kind of precedence over other conditions.

I received a call from a Choice Home Warranty Specialist stating my policy was expiring on June 8. She led me to believe it was for 2021. I renewed and then checked the paperwork sent. My policy was not expiring until 2022. I would not have renewed a year early. I was very upset to be deceived in that way. Very unprofessional. I called and talked to a resolution specialist who resolved the issue to my satisfaction. He turned a bad situation into a positive experience.

Very good customer service. Answered all questions and explained more detailed. Very quick and effective. I recommend many of my friends. I hope they keep same price for future. And also I hope their service also excellent. It looks like one of the best home warranty company. Good thing is they are located in New Jersey.

When you call Choice Home Warranty, you may wait a few minutes as they are very popular, but when you get an agent, you get your problem solved and resolved. When you make a claim, you get a response. We are very happy with CHW and would recommend it to everyone.

A/C system is not something that remain forever. Be prepared early with your need of A/C! It's my experience that homeowner can save lots of time and $ with Choice Home Warranty. CHW is replacing a new A/C unit for my house. Technician said the new set worths around 3k, and CHW requires I pay $1050 for the uncovered items (per code items). That's the only thing make me unsatisfied.

The first 2 dispatched were the worst-I wanted my money back- the most unprofessional, untruthful I’ve ever dealt with. No verification of appointment except from email from Choice. A 5 hr window on the day of their choice (which the Ritchie Brothers admitted they give till 8 bc of Choice but stop before 6). No warning or estimate of coming but a call supposedly in their way. And a ten minute time limit to return call before they canceled. The next appointment set up was a no show no call until I contacted Choice myself. It was then while on phone w/ Choice's resolution did I receive a text. And then lied about amount of warning (my phone puts time of VM & text) etc. The next one assigned also made no contact, just a email from Choice. And he too was a complete no show no call or text. They both make Choice Warranty look bad in their choices of who represent Choice.

Very informative and polite salesperson. He (Max) was very professional and explained policy very clearly and detailed. I enjoyed talking with him and think he portrayed the company very well. Hope he goes far with your company.

Fast service, good customers service plus I got refrigerator service quick plus prices are good for monthly cost. I have all 3 at homes and I could wish that you will cover the seal of the refrigerator. I thought it was part of the plan.

This plumber went above and beyond to make sure the job got done and done right! He was able to fix a problem that two others plumbers could not. I would highly recommend them to anyone with a plumbing problem.

The technician was prompt and explained everything to where I could understand. I really appreciate that and he was friendly and a great sense of humor. He diagnosed my dryer and gave me further instructions on what I need to do to resolve the problem.

The technician used the parts he had with him to do what he could to make the refrigerator operate again. He ordered additional parts to complete the repair. He was very knowledgeable and informed us of what he was doing. He was kind and courteous to us and a pleasure to have in our home. We would highly recommend to anyone and wish all repair people were as wonderful as he was.

The repairman was on time.. Went up on roof where AC unit is- had it fixed and running in less than an hour. Explained the repair to me- was very polite and told me to call him if I had any questions.

Signing up for a plan on the phone couldn’t have been easier! The gentleman who helped me was informative and kind. He explained everything clearly. The process was quick and easy! The price for the total coverage was excellent too.

Choice was prompt in responding to my plumbing leak. The plumbing contractor also responded promptly to my service request. The service fee required was consistent with the stated price listed in my contract with Choice Warranty. I was completely satisfied with the performance of Choice Warranty regarding this particular issue.

Very responsive and friendly! The initial appointment did not work and they easily changed it and even arrived early. Great service. The couple that came respected the fact that we were planning a party and our kitchen was in an array. Thanks!

I made a couple of claims this year. I was pleasantly surprised by the service and the timing of the service once I submitted a claim. So far so good. I recommend them highly! The contractors they sent were capable and very efficient.

My service technician was on time. My service technician was very nice and very friendly and professional! My refrigerator was making a very loud noise on and off for about a week. I would highly recommend Choice Home Warranty to my friends and family.

I’ve had to use them twice. Once for a washing machine and the other for my A/C. I’m moving into a different home and I will be using Choice at the new home as well. I bought a six year plan this time.

I kept getting different prices from each sales person. It was hard to decide if I was in fact getting fair pricing. Did not like that after I signed up I still received sales calls for over a week. I kept telling them to check their records before they called someone.

The Technician was extremely knowledgeable, professional and also very friendly. He diagnosed the gas leak quickly and promptly resolved the problem. I am very satisfied with the B-N-R Plumbing company and also Choice Home Warranty. Great Job! Thank you so much!!!

This company takes your money but will not replace what's needed. They will patch up a appliance, but not replace. This is the second claim I filed and same response. This company advertisement is false. Very disappointing. Pay them every month but would not replace anything that's needed. They will repair, repair. I've contacted BBB. Very unhappy and disappointed. Technicians was great but Choice Warranty service misleading.

Great, quick and friendly service, came on time, very communicative and knowledgeable. Was able to troubleshoot really fast and with accuracy. It literally took about an hour to get my a/c unit back to cooling like new. To this day our unit is still working good, which is great because summer is about to begin.

OSAAM Electrical Service Inc arrived before my appointment and waited outside in his vehicle until the time. Osaam Electrical's technician was courteous and he understood my issue and went directly to work. Within a short time all my concerns had been corrected, he accepted all types of payments and my transaction was complete. I would definitely refer this company/technician to a friend and use him again myself.

Logged into the website and placed a claim. The next day, my issue was fixed. This company is quick to send a company to resolve your issues quick. I'm really happy to have this company cover the services to my home.

Service person gets 5 stars ⭐️! Choice gets 1 star! My claim was denied, I appealed and was allowed a very small amount considering the unit needs to be replaced. I don’t know how Choice can say corrosion - where does it say this isn’t covered. The sales person completely misrepresented what would be paid for and how good Choice is! Very disappointed in Choice.

Do it all electric was great with following up and did a professional job on both the breaker box and the microwave plug. 72 degrees AC was also very helpful with on time service and professional explanations. Great product - My Choice Home Warranty.

CHW HAS NO INTENTION OF UPHOLDING THEIR OBLIGATION IN MY OPINION. From my initial interaction with them, it was clear that their objective was to throw up every barrier available not to pay a simple and obvious warranty claim THAT THEIR HIRED TECHNICIAN DETERMINED should be paid. To date, they still refuse to pay a simple and relatively small claim that they have determined is a cut and dried decision. Over two months has passed since I filed the claim, a very sad case study for any business. Buyer beware - spend your money elsewhere. Not worth the frustration and quite a sham. Very poor business model when your success depends on alienating the people who make it possible for you to exist...

The technician that serviced my dryer arrived on time, and properly diagnosed the problem with the dryer. The technician indicated that the heater coil element was worn, and a new replacement was required to resolve the issue. The above mentioned replacement part was available in the service vehicle, and installed successfully by the technician in a timely manner.

This is the second time Guyette A/C has been to my house in 2 years for 2 unrelated A/C problems. They were quick and courteous both times. Very happy with the results. Upon filing my claim I was contacted within 2 hours of my appointment time and date. They came out in only 2 days.

Opened a claim for air compressor not blowing cool air and had an appointment with a service within a few hours. The service arrived and discovered my circuit breaker had tripped during a power outage from previous months. It took him about 2 mins to find the problem and corrected it. So far CHW has been quick to respond. I haven’t had any major issues so I feel it’s premature to give a accurate rating. So far they have been excellent.

The tech was very nice and respectful. He was knowledgeable and was able to resolve our problem quickly. He came towards the end of the time window but was prompt in fixing the issue. Would definitely recommend him and his company to others.

Did not think we would have these issues. I Will see what I think after the part is installed. The technician that came to the house was very nice - but my experience with other personnel has not been as I had expected. I have paid the money but have not received the product that had been ordered. There is evidently no time limit on when the item will be shipped.

I filed my claim recently by using the automated voice system which I would not use again. It was rigid and allowed little time for explanation of the problem which in some cases maybe not only necessary but helpful. That being said, the technician assigned to my claim made all the difference in my satisfaction. He arrived well within the time frame, assessed the problem, offered the best solution and resolved the issue. He was courteous, knowledgeable, well spoken and efficient. Likewise the personnel at his office were pleasant and accommodating to my time and needs. If I need to file a claim in the future, I will definitely request Joseph from O'meara Restoration. Why? The technician makes all the difference in customer satisfaction!

I had a problem with my breaker box. It is tripping my AC off. I informed them of that. Instead of sending out an electrician they sent out a air conditioning company. Now they want me to pay again for a electrician.

Choice followed up quickly and scheduled the repairs a week later. And kept me informed. Also the deductible is reasonable compared to other services. The Repair person was on time, resolved the issues in a timely manner, informed of the problems and how to resolve them and what steps he would take to finalize the repairs.

Called Choice Home Warranty about a problem with air conditioner. They took my request and found someone to come out in 2 days. The person that came out from the company that was recommended was professional and kind. Air conditioner was working in a couple of hours. Thank you Choice Warranty!

I had cancelled my service request. Received e-mail confirming appointment. Wanted to be certain it was cancelled. First agent put me on hold for 30 min, second agent told me BOTH of my policies had been cancelled! She said there was nothing she could do. Third agent finally did get things straightened out. My policies are still in effect. Service call cancelled, not my policies. All total. Was on the telephone for 1 hour, 45 min.

As of yesterday, I am pleased with the performance of the Air Conditioning technician that repaired my unit. I had been told by other techs that it could not be repaired and must be replaced. My other experience with my CHW claims is for a failed Water Heater. With the CHW tech on site calling the claims office telling them the problem was heater will not stay lit. The office insisted the heater was leaking and therefore not covered, I replaced the heater on my own, and I was VERY dissatisfied with CHW's performance.

I spoke to two of your representatives and they both were rude. Trying to cut me off when I was talking. Didn’t want to answer questions and when I asked to speak to a manager/supervisor they claimed one wasn’t available and it was loud talking and laughing in the background to the point you could barely hear the representative.

My experience with CHW over the past year has been great. Claims are easily filed online and response from CHW is received quickly. I have been pleased with service technicians who respond and repair the appliance. I have recommended CHW to my friends, family, neighbors and others. This is a must have service for any homeowner and CHW is my choice of provider.

I am beyond pleased that I chose Choice Home Warranty!! The service company they sent out was the best I have ever had in the 25 yrs of owning my home. They actually got here when they said they would and service was wonderful from the appoinment set to the service techs doing their magic. Will tell everyone I know to go with CHW!!

Collin the Plumber, was very knowledgeable. Completed the job in record time while explaining details. He also show me what to do if the problem happened again. This was his second visit to my home for a different plumbing problem. For this reason, I would recommend Choice to a friend. Thank you.

From the moment I filed my online claim until the issues were resolved I had nothing but top notch service. Courtesy emails and phone calls were the best. Thank you for everything from the bottom of my heart. I was extremely stressed out but the situation was resolved with the best technician ever.

We recently switched to Choice Home Warranty because we were paying more with another company and the service was not great. We had the need to file a claim just a few short months in. We filed a claim on Friday evening and the technician was at our house by Monday morning. He ordered the part and called us to schedule the install on Thursday, we weren't available on Friday so he offered to come on Saturday. My icemaker is now making ice again, I'm glad to see they are efficient and timely, even when it's not an emergency. Thank you for earning the trust of a new customer.

Tech was very knowledgeable and very pleasant. He arrived on time and skipped lunch to do so. Frig went Thursday and he was there Friday. He explained the problem and gave the estimate. Choice decided not fix it and proposed a $494 Lowes card, Lowes couldn't provide a replacement. I'm waiting to hear if we can get a debit card or a check. I checked all over and finally found a comparable unit. We needed a 28" wide one and no more than 67" high. The amount proposed was $277 less than replacement.

Technician came during the appointment made. Called me in advance to let me know he was arriving. Was very knowledgeable. Fixed my water heater and was very courteous and prepared. I had called the day before. By the next day I had an appointment for water heater to be looked at.

The tech did his job but Choice did not. When you get to hear what transpired between him and Choice you lose respect for the decision Choice made. My stove may not be repaired in two weeks because the tech Was Not allowed to order the PARTS needed. If the one part gets installed and does not fix the problem I am without my stove another two weeks because tech tried to do it correctly and was not allowed by the Choice rep. If it is only one part the other could be returned and I the Customer would have a working stove. William ** a loyal customer of Choice Home Warranty.

Thank you Choice Home Warranty. The ac company they sent he found out the problem right away and he fixed 20 minutes after. Very happy with the service. I still haven't use it because weather is chilly. I definitely recommend choice home warranty!

I find the process of filing a claim difficult and I never received a call from our account manager after leaving a message. I shouldn't have to ask the contractor if something is covered, my manager or customer service should be doing that. Customer service didn't understand what I was talking about. If your problem isn't in the drop down online, it's a nightmare getting to speak to a person.

Yes I would. Very timely and great customer service by the technician. The whole team from start to finish was an excellent experience. Received a claim number or case within 12 hours with a Company point of contact, nice work.

Enriquez was personable and courteous. He went right to work; knew what he was doing and explained everything. He has called to update us on the ordering of the part to set up a time that adheres to our schedule, etc. Would definitely recommend him to everyone.

I have just started with Choice, therefore I cannot rate my experience using them. That said, setting up my service was easy and efficient. The sales team was very friendly and helpful. They even offered me a deal that I could not refuse and answered all of my questions. I would definitely recommend. Check back in a year and I will rate my experience using them.

Appreciate the quick, great and knowledgeable service man. On time! Appreciate the help. Will call again. Please send this serviceman again. The end! This is all I have to say! Thanks.

The technician who eventually fixed the appliance was terrific. But Choice sent the WRONG PERSON FIVE ** TIMES! They kept sending plumbers to fix a trash compactor. It took almost six months to do a repair that ultimately was completed in about ten minutes.

Choice Home Warranty is the Best, as I have had other home warranties in the past. The service is excellent and professionally done & saves me lots of money. I am extremely proud of all the home repairs that CHW has done for me. Their technicians do expert work, too!!

The technician from Garage Doctors came to our home within 24 hrs. Of our submitting our claim. He was very professional and courteous and fixed the problem and will be back on Wednesday to install a component he did not have with him. Overall, I am very satisfied with the process.

I received an email about different companies lowering the rate for the elderly. That’s when I received a call from your rep. She explained your prog to me and gave me discounts. I had a home warranty since the 1980s and was getting pretty upset with them. I talked with someone from your company about 2 months ago but was not interested. I appreciate the time your rep spent with me.

S.L.M. Enterprise arrived on time specified. Very knowledgeable, polite and professional. They took the time explaining to me what are the problems on my a/c, how it could happen and how to prevent it from happening again. System is old but they still took the time explaining to me in details. Highly recommended.

Y’all deny too many things that should not be. Not happy as I thought the services would be better. I spent a lot of money and to be denied like my broken toilet then give an excuse to deny it based on a issue that has nothing to do with it.

Part is on backorder, did not receive new date or availability. How long do we have to wait if no parts available. If repair is done with generic parts what is warranty on it. Will I have to pay another deductible. Many variables with very little commitment.

I was satisfied with the experience, but I would to see the repairs happen on the same day not waiting on permission to repair the system. Now the HVAC repairer will not be able to come back until next week.

The response time was quick. The faucet they installed was very nice and worked properly, but I was left to find a repairman to fix the damage caused by the leak myself. The repairman left a mess for me to dispose of.

Associate was friendly and offered me many choices to help me pick the pan that was right for me. He explained the choices and what was covered. He explained to me why Choice Home Warranty was the best for me,

Tech was on time, and very thorough. Gave complete explanation of issues and ordered part. Tech informed me that he was leaving the company, but would leave notes and part information. Tech gave me an approximate date the part would be in, and when the tech would be out to replace the part to see if that will resolve the issue.

Technician was friendly, quick and knowledgeable. He was able to replace the needed parts and everything seems to be working properly. He was very good about relaying the information about what he was repairing. Hopefully, this will get us through for a few years.

Choice never called me about the claim being or not covered nor the repairman ever followed up with me about completing the repair. I called Choice but all the claims representative could tell me is that the ticket was closed and that I should call the repair company. The repair gave me the same response to call choice.

The motherboard of our dishwasher was dead. CHW authorized to "replace" it. However, for this "replacement", we need to pay $400 out of pocket to have it up and running. Why CHW did not simply authorize to replace the motherboard instead of the entire dishwasher? It Would be much cheaper for CHW as well as us.

It was very easy. My garage door spring broke last night when my husband returned home from work. We cannot open the garage door. We had planned a day on the lake but now we cannot get the boat out of the garage. I hope it will be fixed soon.

Great customer service. The customer service person was very helpful. The previous company that came out was no good. Totally dishonest people. I recommend you fire them. They said both AC were low on Freon. Did not charge it up. Gave me an estimate of $3600 to replace both evaporator coils.

I could not be happier with Choice. Wished I had signed with their warranty program long time ago. Super great customer service, excellent response, quick resolved my issues. Service tech appts for the following day. I give Choice a 15 rating of superb service and quick response. I am thrilled I switched from American Home Shield.

The heat on my HVAC system wouldn't shut down. The house would stay hot. Especially our office which is largely glass. Mr. ** was extremely proficient and courteous. He came fixed it. We are VERY satisfied and would highly recommend Accu air.

I called in the morning and had a service person that afternoon. My dryer was up and running in 30 minutes start to finish! I can hardly believe I received service in the same day! Thank you Choice Warranty for making me happy that I chose your home warranty service. I have never had such fast service with a home warranty company before, and intend to keep choice for many years to come.

The technician from Timmy’s was very knowledgeable. He arrived in a timely manner. He was also thorough, and he put forth every effort to give me an adequate assessment. It is very apparent that he strives to provide the best service possible. We will recommend him to others in the future!

Quick and professional. I submitted my claim for my property 8275 St Helena. It got fix the second day. The garage door has issue, The contractor is good and professional. Choice is react very fast. I am happy with my first claim. I have multiple property with Choice.

Technician was spot on time and was courteous. Alex diagnosed the problem in less than 2 minutes. I will recommend Choice Home Warranty to everyone. AB&S appliances kept me informed throughout the process. I have used the warranty twice before they always come through and it’s hassle free.

The response from Choice Warranty was very fast and efficient. They called to see if they could come early as they were already in the area. It took 5 minutes to fix the problem. I would definitely recommend Choice Warranty for all your home warranty needs. Thank you.

Straightforward evaluation, MW was sparking, need to replace magnetron plus 'wave guide' (small door). Technician was professional, evaluated situation and acted quickly to get approval and place order for parts.

Michael was on time, courteous and professional. He quickly replaced the disposal that had the leak! My only criticism is that I had to wait 5 days to get the problem resolved. All in all it was a great experience and would definitely recommend Choice Home Warranty.

The tech was informative and detailed. Disappointed that the results of requiring insulation in attack over problem room was not covered. At least that is my understanding. He took pictures which was helpful. Please contact me if insulation is covered.

I know this Covid stuff got everybody scared but when you have to talk to a machine about a problem is really Aggravating. I need to talk to people, not a machine. Your company not the only one like this.

The technician came in and performed the checks for the problem I had and corrected my fears that I had on the water leak. So now I don't have any worries about the noise I hear from between the walls.

The representative was very cordial and explained the program so that it was easy to understand and make the decision to subscribe. I can see where this will come in handy and save money in the event of a covered event. I look forward to a long and insightful relationship with Home Warranty.

My oven has not been working since 5/5/2021. I was quite impressed with the technician from Sears. Although he had to order a part, and was unable to fix my oven, I am comfortable with having him back and feel That he could fix the issue once the part comes in. I’m LESS confident with CHW.

Very patient and knowledgeable, polite. No pressure. Allow me think about it before I made my decision. Very helpful. He took his time and explained everything to me and would recommend my friends to choose this product for themselves and their families because my friend Kim ** sold me and I myself enrolled.

Best service, great knowledge. Good service. He kept us informed on what he found and what he wanted to do to prevent this from happening again. I would definitely want Tim again if we have any other problems with this A/C unit in the future.

They have excellent customer service and work with you to get you the coverage you need at the best possible price. I would definitely recommend them to my friends and family. I look forward to the peace of mind I'll have with Choice warranty for years to come.

Choice Home Warranty has excellent coverage and package. Sale representative is friendly. Good choice for home. I’m glad they have coverage in Alaska. Trade call fee is also lesser than another company. I will recommend this company to relatives and friends. Thanks to my realtor also.

Let me start by saying I still have the same for this problem since May 5. There was one technician that came out on Wednesday and he just ran the snake through the tub while he flushing the toilet with no success. Then they took a few minutes to look for a outside white pipe with still no success but it seemed as they didn't want to look. I paid them for nothing and I am disabled and can't afford to pay anyone for nothing. Flush the toilet and it backs up into the tub and makes a loud noise. The sink in the kitchen they didn't check it.

This was my first experience with Choice Home Warranty. The claim was easy to file; but more importantly, there was a technician dispatched the following day. It was awesome. The technicians who came were both excellent. They were knowledgeable and performed the sink repair quickly and efficiently.

Very Pleased!!!! Tech was professional and very polite..Please Choice keep this company on your list..I used your automated system for the first time in the 14 years we have been a customer with You and it was very easy..Thanks..This experience gets a A++

Hello,

I had already made my decision to purchase a plan and he was so pushy that I actually tried to cancel it. I understand he is trying to give the customer the best deal, but when I have made a decision to decline said deal sales dude should respect that. He kept going trying to get me to purchase the 3 year plan. I get it's a great deal but that is a lot of money upfront and his lack of respect for my decision was very off putting. It was like deal with a toddler that just will not take no for an answer. I get it's a good deal but don't make me feel like ** because I can't shell out $1,500 bucks upfront on a service I've never tried.

Very, very dissatisfied! Denied my request! I have been a loyal customer for a long time and I feel that your advertisement to fix i.e. air conditioning is a false claim. I have been waiting for a claim person to call and have not received it. My payments in good faith seem to be a waste of my money. I will no longer recommend your company to others like I have been.

The rating would have been a 5 star except Choice Home Warranty could not give contractor approval for repair until it went “up the ladder” to a supervisor. Because of not knowing when that approval would be given the contractor went on another service call and completed the job the following day. It’s very hot here in Florida so it did cause an inconvenience. Contractor was great.