Choice Home Warranty Reviews

I filed a claim on Friday and there was a plumber here Saturday afternoon. Fantastic! He did a great job getting the issue fixed and I would highly recommend him to other homeowners. Everything is working great now. 5 stars. Thank you!!!

Was initially disappointed because after waiting a couple of hours for the tech's arrival, I was notified that my appointment was cancelled until two days later. However, on the rescheduled appointment day, the tech showed up a few minutes early and did a quick and thorough job on diagnosing my dryer's problem. Sadly it was beyond repair, and he explained why, forwarded the info to the Choice Warranty office and a few minutes later I had an offer to funds to cover part of the cost to replace the machine. The offer was fair so I was satisfied with that and will continue using the Choice system. The Tech was really a good professional person, straightforward in his communications with me.

The tech was friendly and very respectful of our home. He took his time to check over our washer. He explained everything so it was easy to understand. Even though the washer could not be fixed, the replacement process seems fair and simple. So far Choice Home Warranty has not let us down.

We've only had 1 time with an ac co employee that we felt was not customer friendly. He installed a thermostat and did not talk with us.about how to operated. We have used the company since and couldn't be happier.

The technician who came to perform the service of clearing my bathroom sink was courteous and provided fast and efficient service. He appeared to be very knowledgeable about how to best address the problem.. I would recommend him, his company and Choice Home Warranty.

They sent a wonderful A/C company out to fix my A/C unit. They were fast and very good at what they do. Lorenzo the technician that took care of my unit was very nice to me and my family. They do good work. Adequate A/C & Heating very good company.

Omar was very helpful and explained everything wonderfully. He also had a great attitude and was very personable. The contract, inclusions, exclusions, and pricing. Felt like I got a very good deal. Looking forward to a healthy relationship for many years to come.

I have found Choice to be great until our dishwasher bit the dust. We were told that we had to buy a new dishwasher, which was fine by me, but.... we would not get the "credit" to Lowe's until the end of the month which was 30 days away. I can't understand why they could not send us the credit right away. It is July 16 and we still have two weeks to go. This is my only complaint so far with this company. What if our furnace went in the middle of winter, would we still have to wait 30 days?

Completely unsatisfied with the whole warranty experience. Company could not get a technician out for 7 days to fix my fridge/freezer that died. I lost over $300 in food. After troubleshooting the problem the Tech submitted the repair estimate info to Choice and it came back denied. I Called for an explanation and got nothing other than a rep reading from some notes from the “Authorizations” department whom I couldn’t speak with. Couldn’t speak to a manager either as they weren’t available. Company stated the repair was a manufacturer warranty issue, which was true and the manufacturer warranty did cover the cost of the part but not the $566 labor charge which Choice refused to cover either. They also denied coverage of the control board the tech submitted that wasn’t a manufacturer warranty item. Totally dissatisfied. Will be canceling this plan and going with another company.

The Salesperson was friendly & helpful at first, and being a Disabled Veteran I feel like he gave us a fair deal for the Total plan..But, once we decided to purchase & gave our credit card, he began to do a little pressure selling for us to buy more years..At this time we were not interested, but should only have to say no thanks once..Hopefully we will be happy customers..Thank you..

With the last guy that came out, I wasn't paying that much attention because we had company and I didn't even know he was in my kitchen. Then all of a sudden, my garbage disposal was running and he was laughing his butt off. It was just jammed and he showed me another little trick. So far, I like the companies that Choice is sending out real quick. Choice has been spot on so far. Everything's worked out fine.

We are buying our next home and needed a new warranty (trust me, never go without one). Joachim was great in answering all my questions and concerns after a terrible experience with our previous warranty company. He also made sure I had all the discounts we could find and the best service. Hope the next few years are as good as the service I got today.

Great service, on time and called before they came and advised me when to get serviced for fall advise when to get service in the fall. Neat and was very informational and gave copy of receipt and went over warranty.

My experience with Choice went great. The referral with, Service Pros, was a credit to Choice. The experience with both companies made a stressful week not as stressful as it could have been. Last week when everything was going wrong and it was, to say the least I was grateful that two of my major concerns were put to rest. Thanks to Choice for responding as quickly as they did with the referral of Service Pros ended on good note.

They met their timeline and they told me what the problem was. He left for an hour to get a part and came back, in about 20 minutes the air was back on. They were very friendly and very respectable people and I would recommend anyone to them.

CHW is the home warranty of the present and future. You are the only service that covers tankless water heaters and refrigerator ice makers. I have had tankless water heaters for over 12 years. My fridge has always had an ice maker. Your representative, Mr. **, was both professional and patient as I asked many questions.

This has been the absolutely worse transaction I have ever had to endure. I purchased home Choice Home Warranties on 3 of my rental properties on July 15, 2022. To start with, the sales person "Jake" was so aggressive with me I had to hang up on him. Then his manager Jeffrey ** called me to try and make the sale, I agreed to place 3 homes with Choice Home warranty on a month to month basis and a reduced price for the the 3 properties through Jeffrey **. It's been only 1 day ago and everything is wrong with the fees and the policies and what I was promised by Jeffry. I have called and called but it's Saturday and I get just recordings. My credit card was billed for the wrong amount and I will be disputing it with Citi Card.

I called 3 days ago for a septic problem and have not heard from anyone...horrible service and for the money I paid for this...just horrible! I will not be going with this company again. Had to fix the problem myself.

The repairman was friendly, professional, and will to explain his terminology and to field my every question. His visit was a success as I am cool once again in these 100+ temperatures. The only thing that I didn't like was an extra $130 added over the $75 fee.

My old washer needed repair, the cost of which would exceed the perceived value of the appliance (repair > than $600). This was a stacked W/D. We live in a condo with limited space. In lieu of the repair CHW offered a "cash" settlement of $570. We found no repair shop willing to repair. Of course, the new purchase would necessarily include a new dryer as well, since no one will sell you one piece of the stacked set. New machines are very expensive and incur the cost of taxes, delivery and installation. The cash offer didn't begin to cover my loss. Nevertheless, we accepted the settlement rather than involve ourselves in an appeal.

They have my last name wrong. It is ** instead of Austin. And it took they over 4 business day to find a company to service my AC unit. The tech Travon did a outstanding job. I will use MK Services again.

Just renewed my contract with them, had 1 issue last year with AC. Great experience. I would recommend to family and friends for their home care. Very reasonable on their home services. I just can’t say enough about Choice Home Warranty.

The first two people I talked to when I called my situation in were impossible to understand due to background noise and language difficulties. The third person was somewhat better and seemed to want to take care of my problem about scheduling.

AC conked out last week so we notified Choice Home re: the problem. By the next morning a repairman was here and saw the problem. A few hours later the repair was made and AC was running great. We are very satisfied overall.

Knowledgeable about his work. Can improve with his job scheduling. For Choice Home Warranty you should ask first the member of their availability before scheduling with the technician, trying to reschedule with the technician takes away time from their ongoing work and causes more delays with the day schedule.

On the good side the repair man came early. He was identified and courteous. He said he couldn’t fix our dryer because we needed to climb up on our roof and clean out the vent. I can’t climb on the roof!

Fast and accurate. Very skilled tech! This young man called to alert of status and gave an estimated ETA. He was very professional and on point. Excellent knowledge of the requirements and made some suggestions to help alleviate my concerns.

I had an appointment on July 14 between the hours of 1 and 5 pm for someone to come and take a look at my refrigerator. No one called. No one showed up. I was extremely upset. My next appointment is now not till this Tuesday, July 19, 2022. You need to have more staff working for you. This is the first time this has ever happened to me and I was very very surprised that it did. Thank you very much. Elizabeth **

Lynch's came the very next day after calling CHW. He fixed the problem with the washer and even went beyond cleaning out the filter to finding a blockage behind it caught in the pump itself. Seems to be working so far but last load drained completely so it's looking good.

Great services. He jumped right on it everything. He shows up when’s he received the call from CHW. HE WAS VERY POLITE AND HELPFUL EXPLAINING WHAT HE WAS DOING. THIS IS KIND OF SERVICE YOU NEED. I would like to recommend him all time for plumbing service.

Had some switch and outlet issues. Electrician was sent to assess on Saturday, he checked in with Choice for approval and he returned on Monday and made the changes. Excellent service. The electrician was competent, friendly and courteous. I will recommend Choice to others.

The technician is very professional, on time, he fixed my washer promptly, he would then explain to me what was wrong and guide me through the on-line payment system to pay my service fee, I am very satisfied with his performance.

Our AC went out and thankful that we had a great experience when the contractor came out. I tried to submit a claim online, but it wouldn’t go through twice. I had to call and submitted a claim with their automated and it wouldn’t let me finish telling what all was going on. Other than that, I am satisfied with this experience.

The tech was friendly, he arrived on time, and his work was very efficient. He worked with us on the appointment time and gave us recommendations for improvement of our AC system. I would definitely use him again for future repairs.

I have never been so lied to from a company, Between what I signed up for and what service I have received is absolutely the worst. I would never recommend you to anyone. My first claim you sent a company that walked into my house got his $85 fee and did not even look at the unit. Wrote it up as a maintenance item. Had to call another service company and replace parts to get the unit working. Had nothing to do maintenance. It was a sensor failure.

The line from my outside air conditioner unit to the inside of the house had frozen and the house wasn't getting cool. Called Choice, and within hours a reliable technician was at the house, diagnosed the issue, and took care of it.

The Technician was very professional and knowledgeable about what was going on with my system. And found the solution to my problem in a matter of mins. Thanks to his knowledge and experience within no time he helped with my problem.

Our kitchen drains were taking a long time to drain. Placed a claim. $85 later. A fixed PVC pipe (it was glued and needed cut into) and clear free flowing drains. Wonderful experience. It took 4 days to get a plumber here, but it was not an emergency so that is understandable.

I needed to make claims two times about my air conditioner this week. Two different problems. Two different companies responded. Each time The technician was prompt to arrive. They were able to fix the problem and answer my questions. Each one was polite and professional.

I signed up today for your plan and have not received the plan coverage via email to review. I paid the 13 month upfront. If my information was given to a scam I need to know immediately. I was told I would have this within an hour.

We are very satisfied with Choice. Our Air Conditioner stopped working. We started a claim that night. We started the reimbursement process the next day and a local company assessed the problem. The claim information was submitted, approved, and the unit was fixed that evening.

Cyntrell is an amazing agent. She was very courteous and helpful with me cancelling my services. She showed much empathy for me as I explain my reason for cancellation. I had been a customer for 2 years and only used your services one time.

Everything is going great with Choice Home Warranty. When I filed a claim, the process was quick and easy. Plus, everything was online, so that was good.

The technician never showed up on the original appt date/time, and did not contact me. I had to call Choice the next day to try and get some resolution. I had also tried calling the technician, and the mailbox was full. Technician finally called me that day, and sent someone that afternoon. Finally the AC was fixed, and it's cool in here. This technician was asking me where the "air handler" was, and I said, the AC is outside, the heater is inside. I didn't know the heater was the air handler. I also did not know the AC circuit breaker was outside, and not with the rest of my circuits. He appeared to get frustrated with me, but he did finally find the AC circuit breaker, under my mobile, at the back end. So, it is fixed and I hope it lasts a few more years.

Choice Warranty had always taken care of our issues right away. It's extremely easy to put in a work order phone or online. I highly recommend them. If they cannot fix the item, they will buy you a new one. But only for what the old one will sell for at the time of replacement. Thank you Choice warranty.

Choice Warranty sent a company to repair my heating and cooling. It is over 95° in my home. The man came. He took my $65 and said everything was working well. He left five minutes later. The air conditioner was never repaired. I was just robbed.

They were on time, texted or called when they were coming. They were courteous and did a good job of explaining what they were doing. He did his job what more do you want us to say. We paid him the required $65.

The Account Executive was extremely helpful in covering all the information regarding the Home Warranty Plan. Answered any questions that I had, offered discounts as they applied to us. My husband and I are very grateful for the superior customer service we were given.

Although their first visit to assess problem was rather quick but on time, technician stated will need to come back with part after getting Choice Warranty approval within the hour. It turned out to be 4 hours till we got a email advising of time and date of follow up visit. It was scheduled from 11-3 for 7/15/22. WAITED, and WAITED UNTIL 3:00 PM AND NO CALL - NO SHOW from Sassaman Services Technician or Office Personnel. WHOLE DAY WASTED. It's 3:54 PM now and still No call No show... CHOICE WARRANTY!!! Sassaman Services should not be part of your list of service providers.

He showed up early and he called first. He did a great job, got in and got out so tyvm. I would recommend as a keeper. He knows his job. I felt I was his only customer for the day. He was not rushing around. He a good plumber.

Mr. Mayer ** is very courteous, knowledgeable efficient and patient. He presented options and answered all my questions. I am delighted that CHW has a senior program. Furthermore, the plan covers many items; unlike other warranties which has multiple levels of coverages and confusing. Mayer is an asset to CHW.

He was polite and was very knowledgeable. He turned on another heating element which gave me hot water. Showed me exactly what was broken. Took pictures for Choice and explained the pictures to me. I was pleased with the service.

We have used our Choice Home Warranty several times and each time the transition has gone very well. Recently our air conditioner went out during this brutal summer and the work was completed in a timely manner and we are extremely pleased. Thank you.

The repair professional you sent did and outstanding job! He walk me through the entire process. He also recommended ways to make the garbage disposal work more efficiently. I appreciate the outstanding response from the Choice Home Warranty professionals! I have and will continue to recommend you to my co-workers and friends.

I had a great conversation with Tim. He was knowledgeable flexible and demonstrated he cared about my business and answering my questions. The key now is when I have occasion to use my warranty if the rest of the company lives up to the standard that Tim set. I am trusting they will. I will let you know as this relationship moves forward.

I called for both units to be checked. I stated main unit seemed to not be cooling as normal, 2nd unit was not cooling. The technicians from RECHAZA A/C did not speak English. Every time I spoke we had a translator on the phone. My claim for 2nd unit was denied. I spent 690.00 for repair which was not done that day. Plus the 65.00 service fee. Technician documented that my main unit was fine. My main unit is working fine. fact not fine. My electric bill was right under 700.00 for May/June. I have never had and electric bill over 400.00 in the 14 years I’ve owned this home. I have now made my 2nd claim another 65.00 service fee, waiting on parts. I guarantee another high electric bill.

GREAT, my ab was broken, and the workers told me that I had a leak in the coil, and he was going to fixed it, I am waiting on him to come back and fix my AC thank you, I am just waiting from the workers to come back and fix my ac

I called in on June 20th and I did not get an appointment made until July 13th for them to come out on July 14th. This was after several calls asking what was going on. The technician was great and even called choice back to see if he could fix and they denied due to it being under warranty so I now have to put claim in under the manufacturer and wait even longer to get it fixed. So I'm still without a refrigerator. I have put in claims before and no issues until this time. I was super disappointed

Part not covered for repair and their service call fee went up eff 7-22-2022 and forced to pay it even though work was done on 7/14/2022...Very unfair but no AC in Arizona is awful!! Hopefully next repair will be covered

Very friendly and knowledgeable staff. I talked to Mike about home warranty and he answered all my questions and concerns without hesitation. I also talked to Dale I. The home security department and we were able to set up appt to get my home security upgraded. Thanks again, guys.

The salesperson was way too pushy. I agreed on a price and plan and after many times I said I was not interested he kept asking!! I finally had to tell him "you have 30 seconds to close the deal I agreed on or I will hang up the phone". So I will probably be cancelling my service directly!!!

I do not like the fact that Choice went up on their service call fees! It went from $60 to $85!!! I keep wondering if keeping this warranty is even still worth it. But...Terrell ** with Next Level Plumbing was wonderful! Good communication, even offered to come earlier than original appointment a couple times because he had cancelations in his schedule. He came in, explained everything that was wrong (ended up being something simple). Very professional!! I would definitely recommend him to family and friends!

Professional and knowledgeable of the job he was doing. Respectable and friendly. Would recommend Choice want to a friend. Thank you for being a business that keep its word. I’m confidence when I asked for help I can call Choice home warranty.

Family room cycling fan stopped working. The Five Star Electrician said motor was gone, had to replace with new fan from Home Depot. He was very nice to deal with and did a great job and was done in about 1 hour

I requested a service call from Choice Home Warranty for a washing machine that was leaking. It took three(3) days before the repair man could get to my residence. After looking at it, he recommended it be replaced. I received the contact information and person to get in touch with. I was under the impression per the contract, that if the company could not repair the appliance, that it would BE REPLACED. Well, they offered me one-half of the amount of money it would take to replace the machine. I'm not sure if I misread the contract, but it clearly stated "if we cannot repair the appliance, we will replace it at no cost to you!" I don't know where you could purchase a washing machine today for less that 340 something dollars. They were good to repair it the first time 2 years ago, but not this time.

The technician showed up approximately 4 hours after I called in the claim. The technician was very thorough. Determined the problem, returned the next day with the repair material, and promised to return in 2-weeks to check to make sure the system was operating properly. Could not be more pleased.

Upstairs bathtub drain semi clogged up and the water would accumulate in the bathtub. The technician was very thorough and respectful and fast! He knew exactly what he was doing and in no-time the problem was quickly and efficiently completed.

Because of the perks we received for our age, military and length of contract, we saved more than $20.00 per month and got broader coverage. The service call was also reduced, but if you don't use it, great! The change was a no brainer! I hope 1 or 2 years from now, I can review again to show the extremely positive gains!

My Air conditioning stopped working suddenly Wednesday afternoon. Filed a claim via phone with a virtual assistant. Received an assigned company and technician Thursday morning 8AM! The technician came 9:30 AM. The Air conditioner was fixed by 11:30 AM!!! Absolutely amazing service! Does not get better than that. Thank you CHW!!!

We are very satisfied with the company that came for our Garage door - VERY professional - came to evaluate the problem and came back within days to repair. Everything works GREAT - Thank you - I recommend this company.

A very nice man named Nate came to my home on time. He repaired my refrigerator. I am very pleased with my service. I am very happy that I got a Choice Home Warranty. I would certainly recommend to anyone to get this warranty!

B&B was great! Bryan and his son came out and quickly resolved the issue. I even had to move my kayaks out of the garage and they not only offered to do it for me but when they finished they moved them back in WITHOUT BEING ASKED. That is above and beyond in my opinion and a HUGE help for me!!

I had an excellent experience through my recent claim. They have a technician out the next day to to assess my refrigerator and within 2 days I had Reimbursement for a brand new appliance. They were very courteous on the phone and I would recommend this this to anyone anyone who owns a home.

Compressor quit running. They replaced a bad capacitor within 24 hours of the work order. It was easy to enter my information on the web site and to get immediate response. Within three hours a AC company called and set the appointment for the next morning.

The technician that came out to check my air conditioning was wonderful! He was professional, courteous and fixed my problems with my unit in a prompt manner. He was very knowledgeable and was very timely. Thank you Choice Home Warranty for selecting this company, Trinity Air.

I had AC issues at my home. The technician that came out to my home, was very efficient, respectful and very professional. He called to ask he could come by earlier, because he had a cancelation, and was there when he said he would be. I would definitely recommend this company to any of my friends.

Eco Plumbing came out to fix our leaking shower. The guy is always friendly and he gets the job done. He fixed another issue we had while back and did a great job then as well. I would recommend him to others. Thanks again for taking care of our plumbing issue.

Submitted claim without glitch for air conditioning at four in the morning and waiting for assignment. Hopefully will get assistance and will have cold air before it get to 90. We live in South Florida and it get very warm in the afternoon.

We have had Choice Home Warranty (CHW) for quite a few years now. Recently, we started having issues with our AC. Submitting a case with CHW was pretty straightforward. Everything from there was very difficult. First, they were unable to get a contractor out to our home quick enough to check the AC. It took them 3 days to get a contractor out. The contractor came unprepared and had to leave and come back the next day. We live in Texas and the home got up to 89F. CHW didn't seem to care. They simply stated that if they are to assign another contractor, we would need to wait longer.

My AC unit was working when I called, then suddenly the temperature would not cool down. Now you said that it was a preexisting condition. I had it inspected the end of May and was told by my AC person that it was a little low on freon, but was operable. You said that it has a leak. The technician said that it should be replaced as it was 29 years old. I got your warranty because of the advertisement. I am 72 yrs old Vietnam-era veteran and disabled who is living paycheck to paycheck.

Excellent customer service! Explained options and I signed up 3 houses. Hope that Choice is better than AHS. Albert certainly went the extra distance to give me a comfort level and a great financial deal of 3 years with 6 months free.

Tech was on time, had great skills and equipment. Work was accomplished without making a mess and put back everything before leaving. The tech was thorough in diagnosing the problem saving unnecessary time and work. I will continue to use Choice Home Warranty.

Technician from "Real garage doors" was great. Called 30 minutes before arrival. Explained problem, explained repair needed and was done quite quickly. Cleaned everything up afterwards. He had me open and close it a few times to make sure I was satisfied with the repair. Great Customer Service!! Will happily call them for service in the future if needed.

I called them for a claim and they sent somebody over to fix it. The tech came and worked quickly.

Tech quickly found problems and repaired quickly. Did not take very long to repair and had us in the cool again. Wish we did not have to wait so long to get appointments. Cummins Maintenance LLC is who I would want every time I need service.

JAKE, THE REPRESENTATIVE WITH WHOM I SPOKE, was courteous, thorough, and patient. He took the time to share with me what was available to us. He was willing to answer all questions I asked to my satisfaction. I hope that if we have to use this warranty it is indeed as simple as he made it sound. I have read the Home Warranty Contract, which Jake sent immediately. He still needs to send me the contract for the second house.

He was good and professional. He was informed by his boss to charge us because his boss told him that the repair wasn't covered. I contacted you guys and you had not been contacted by the vendor and the decision was under review. I am a little confused as to how something like this could happen!!

Technician was very friendly, knowledgeable, and repaired the problem very quickly. The service was excellent, A/C is now working very well. In Arizona, with Temps topping 110° on a daily basis, getting service like I got makes me very happy.

Start cap changed. Called again and upstairs unit adjusted. Both times responses were quick. Service representative was on time. Both times great explanations of what was done was very appreciated. I really like the quick responses and the experienced service contractors sent to our home.

What excellent service I received from the plumbing. Professionally they replaced the upper level water heater, in the attic, in less than two hours. All I can say is thank you! Choice Home Warranty has the best team of service professionals I have ever seen.

I called for a price comparison with my soon-to-expire home warranty. After a conversation regarding coverage, co-pays and length of warranty, Adam provided the needed information that assisted me in making the decision to switch Choice. The price was right and the coverage was comprehensive.

My current home warranty was up for renewal, I wasn't satisfied with the customer service, and contractors I received. Each year the policy amount increased and the service for claims decreased. I checked the reviews for the home warranties, Choice was at the top. I spoke with Jeff who addressed my questions and concerns about service, contractors, costs and age of my house. Jeff made Choice the right choice for a home warranty for an excellent price.

Ac unit broke down 7/12/22. Today is 7/14/22. Technician still waiting for authorization from Choice home warranty. Temperature here in Las Vegas is 112’, 115’ degrees. Inside the house feels 120’. Technician very nice and helpful, very high level of knowledge. We need help.

Dealing with this company is the definition of lousy service. They will be slow to respond and look for every possible reason to not pay for problems and issues. I will NEVER recommend this company to anyone that I know. I now have a second issue and I'll see if they do any better, but I anticipate another day of frustration and anger as I deal with them.

I was referred by a friend and was very skeptical about giving my debit card info over the phone. But, Albert was really nice and knowledgeable of his job. He explained very well and answered my tons of questions without hesitation or frustration!! Thanks again Albert..

I was contacted today by Aaron who told me He would be my contact. I did take out a new home warranty policy. When I received the email I noticed my address was incorrect. I called and was unable to reach him was told I had NO contact with a rep. I was helped by a rude gentleman. He claimed he corrected the address and would send the corrected contract by email. I received a email shortly thereafter SAME INCORRECT ADDRESS. At this point for what I spent the contract should be cancelled. Absolutely no customer service.

"Outstanding promptness and professional!" He was very professional and did great work. He explained the issue and advised me to contact him with any concerns that I may have. I was very pleased with the outcome and the service that was provided.

The problem was actually the fan motor going out.. at first it looked like it would be several days to receive a motor from another state. However, the technician made more calls to find what he needed and the repair was completed the following day. Other than having to wait an extra day after the initial request for service was placed, I'm very satisfied with the technician and his efforts.

Happy with Plan described by salesperson. It covered everything I need to service most of the equipment in my house, however, they were a bit pushy trying to sell me a 5-year plan, I went with a one year plan to evaluate their service, They did offer me one additional month of coverage.

The Technician that came to service our A/C was awesome. He told me that Choice probably would not cover the total repair of the unit. My concern is I have 3 different houses covered under Choice. The agreement has always been that we pay the service fee and Choice would pay to fix the problem. This concerns me since our monthly fees have also gone up.

This company it’s a rip off, only website for sales. Not able to file claim online, long wait calling customer services, contractor denied every services that was place. $85 for service call and denied and $60 paying year after year.

I was having a problem with the ice and water dispenser. It wasn't working. The problem was detected almost immediately, and the solution was given to homeowner. Repairman was very knowledgeable. He will be returning in the following week with the part to fix the ice and water dispenser.

The specialist that came out to the house was excellent, kind and respectful of me, my husband and my home. She explained what needed to be performed and some things that I could do myself to prevent this type of problem in the future.

We were clients of theirs for at least 3-4 years and had 3 claims, 2 were for C/a and the other for plumbing. We filed a claim on all three as directed and every day after we got a run around about all service people being busy with other calls that came before ours. The first 2 claims took about a week before we saw a technician, but the last which happened right before Christmas, and did not get attended to until March of 2022. I made phone calls, sent many text and filed a report with the BBB. They asked to let them make it right but that didn't work either. The people they send out are not necessary technicians in the field you may need. For instance if you need a plumber they may send a jack of all trades but a master of none. They sent a HVAC for our plumbing. Before you sign up with this company go to BBB and read all the hundreds of bad reviews, not first to arrive.

I had a leak in my tub and CHW sent the best. Carlos came and fixed my leak in a timely manner. He was very pleasant and knowledgeable. I have been pleased with CHW as they continue to prove excellent customer service and respond quickly to my home repair needs. Thank you.

The technician showed up a day early even tho his calls would not got through on my phone and couldn’t get a hold of me. Which was great as it was 110 outside with no A/C. He was very friendly and professional. He was very thorough and fixed the problem quickly. I would highly recommend.

The service from Choice Home Warranty has been outstanding. Their website is easy to use and they respond to claim request very quickly. I would recommend Choice to anyone that wants peace of mind when it comes to repairing systems in their home. I'm very pleased with the service.

They came out fast and fixed it right away. Was very happy with the results. It wasn't spinning so water was full and guy took it apart and worked on it and had the part to fix right away. Didn't have to order any parts.

The plumbing company technicians that you sent were wonderful. They came the day after I first reported the problem, replaced the interior parts that were broken and were here for less than 30 minutes. Thanks for hiring such great people.

Made a claim online for my washer and got an email shortly after for an appointment the NEXT day! Technician came out and fix the issue and now I'm able to wash again!!! Thank you Choice! I have had nothing but experience with your warranty. I have inform all I know to get home warranty and if they want the best to call Choice!

Just don't want this. Just don't need it now. I change my mind. don't wanted no more. Need my money back asap. No problem, I need my $495.95 back asap. I don't see why I even have to do this request. It was easy for you to take my money in a few seconds. I need my money the same way back asap. Thanks.

Great service…I was afraid the job was not going to get done because he ran into an issue. He had to contact his supervisor. He shared he didn’t have the parts and needed to go to another job. He came back 5 minutes later sharing he had the approval to complete the job and asked if I wanted him to. I of course said yes. The job was then completed with excellence in 10 minutes.

Per Choice Home Warranty I was told, the product replaced on my AC was not replaced like it was found. Item was replaced with wires exposed. Not professional at all. It did not look like this before motor was replaced.

My air conditioner quit working, I contacted Choice Warranty Co, a technician came that same day, he diagnosed the problem quickly, the motor needed to be replaced. He came back within 24 hours, with the appropriate motor, installed it and my unit is working great again. I’m so glad that I have Choice Warranty and they they have professional technicians. Temperatures were in the triple digits at the time and I was not expecting to have my unit fixed as quickly as it was, so glad I have Choice Warranty. I’m a Very satisfied customer.

Our experience with Choice Home Warranty is absolutely outstanding. I rated CHW 10+ high 5-stars. The monthly fee is very attractive and the trade fee they charged is very reasonable. The response time and resolution on claims filed is very fast and no waiting time. We highly recommend CHW to anyone.

I only placed a first-time claim but was impressed with how quickly it was taken. At this time, however, we haven’t experienced any repair or solution. Placed claim about half hour ago. I look forward to as good service as the claim call went.

Our AC went out in the middle of a heat wave. Choice was able to dispatch a service/repair company within 24 hours. Only Way Heating and Air Conditioning handled the call and did an outstanding job. They arrived when they said and the technician was very professional. The work was completed expeditiously and we are back to normal. GREAT JOB!!!

Quickly diagnosed the problem and got everything working properly. Very professional. Would recommend to others. Did online Saturday and Sunday had an email from the company and they arrived at my house by 9:00 Monday morning. Great customer service provided.

I’ve got good experience before. Choice fixes what I need to be fixed with no problem. I just have an issue this time, but I don't think it's Choice Home Warranty's fault. It’s more likely the technician’s who was charging too much. My sink was clogged, and the pipe was broken. It was dripping from the ceiling to the bottom of my basement, and I'm not happy with how much the technician was charging. He wanted to charge Choice Home Warranty, and he wanted to charge me as well. I'm looking for another technician to fix it and see if Choice can cover it. I need to talk to them about it.

There was a pipe leak and the tech initially claims to have gotten approval but never came back to fix. First part of rate is 1 star. You have provided another tech who has been very prompt to contact me, second star rate would be 5 for contact.

Good experience. The technician was very polite, he diagnose the issue and explained it fully to me. I was pleased. Two days later he returned with the parts to make the repairs. He did a great job and I am happy with the results.

This company looks good but looks for a way to not pay claims. Very difficult to get payment from them. They denied our AC claim after telling us we could choose our technician and submit photos. We did that, but they said we did the repairs too fast.?? Another time they charged us two visits because we did not specify two repairs on the first request. It's all confusing and designed to benefit them, not the customer. We appealed, and our advocate called at the wrong time and talked over us.

Greg is courteous, friendly with soft approach. Very patient and obliging, I initially wanted a one year term but he talked me into a six year term with a lot of benefits and savings, I am happy I did. I feel like I have a friend there.

Will do everything in their power to deny your claim and you’ll find yourself frustrated and disappointed in “technicalities”. The IRS has better reviews than Choice Home Warranty. Just Check BBB reviews or the Facebook groups with 1000s of horrible stories, false hope, and bad ethics. Do not even trouble yourself with submitting a claim it’s simply not worth the hassle at any point. Not to even mention the borderline harassment you get when your policy is about to expire.

When putting in a claim, Choice Home Warranty is quick to get us a repair person to take care of our issue. The repair companies that have serviced us thus far have been very professional and have been able to fix all of our issues.

Quick response, everything covered under warranty, great experience! Had the capacitor go out on AC system during the hottest stretch of the summer so far. So thankful we made the decision to join Choice Home Warranty. This literally saved us thousands of dollars in repair costs.

I'm not happy with CHW because everything takes so long for them to do. Every claim takes many phone calls. They never do what they say they will do when they say they will do it. i cannot say enough bad about them. It's impossible to talk to anyone with any authority.

Above & Beyond A/C & Htg, LLC serviced my air conditioner. Mr. ** was thorough, and he made suggestions that improve the air flow. He was professional, and he listened to my report of the problem with my unit. I enthusiastically recommend him. In fact, I will request him to service my unit.

Getting coverage on this property for 6 years at 50% off for veterans is a great deal. My experience with Choice to date has been very good. Look forward to adding my other two properties when they are up for renewal.

Easy, no hassle, and excellent customer service from my first call to Choice Home Warranty. To when the contractor (Sedric) from Prohand contractors came to the house. What an upgrade from American Home Shield. Great Company with great people. I'm glad I switched.

Great price. Help save us a lot of money from previous insurance. Also, the freon is covered compared before, they pay only $15.00 per pound which very expensive. Thank you so much. I will recommend to other people.

I was very concerned when I had to file a claim through my home warranty. I have heard horror stories about home warranties fighting claims and making it hard to get anything fixed. This is my first claim with Choice and it has been amazing. My air went out right after the Fourth of July and a tech picked it up the next day. He was out a day later and had figured out the problem and had the parts ordered. We had to wait through the weekend and a couple days after and he is here installing the parts and getting us back with air in these high 80's with high humidity temps. I have several friends who have been asking me how this process is going, because they have been thinking of getting a home warranty, and I will be sending them in your direction.

Called in for service 20 days ago and they sent a tech from Sears who came and looked at the refrigerator and said the compressor was bad and cut out the filter drier and took the refrigerant. Compressor was working prior to this as the refrigerator compartment was cooling but the freezer was not. Said he would get the compressor and that I would need to pay $189 dollars more. We said ok but he didn’t come back. Service was Rescheduled (I did not know) and then cancelled. Choice still cannot get a tech out here to complete repairs. Choice wants me to contact a local co to repair. I said I am paying warranty for a reason and not for me to do choice's job. Choice is terrible. I need my refrigerator repaired!!!

When I called for service on my air conditioner I was informed that due to the high demand, it would be a day or more before a technician would be available. I later called if they would honor the contract if I could find someone who could get to me on that day, to which they approved, and my problem was taken care that day. This I greatly appreciate. Thank you.

Sergio from DV A/C was very professional, prompt and respectful during the service call. He addressed our issue then checked the whole system and assessed what was needed. He explained everything he was going to do then to make sure everything was working properly. At the end of the call he went over what he did, made sure we understand and answered our questions. We had a great experience with him

Worst by far!!!! I have not ever experienced Fraud like this before. This company created multiple accounts under my name and was withdrawing at least 3 times a month. I finally caught it 3 months in. Called my bank to have a review of the transactions and how many times they took money from my account. It was confirmed. So I called Choice Home Warranty got a chance to speak t someone on the resolution team. It was reaffirmed that they had multiple accounts in my name and I needed an explanation right away! Over 1k. Needless to say I told them to closed the accounts, there was a promise to pay back my money, that was on 6/14. I have not heard from this company nor have I received my money back.

Called 2 days ago about my air conditioner and have not gotten a call from the technician to even set the appointment. Not happy at all. Next week it is going to be in the nineties (90°) and it works a little, then freezes up.. I'm going to bake.

Very happy with the technician Ramiro from Flow Rite that came out to the house to inspect my CC unit. He was thorough and knowledgeable. I am very pleased and would recommend Flow Rite to anyone looking for HVAC services.

Technician was prompt and very knowledgeable. He was also very friendly! He went over all of our options. He also cleaned up any messes that he made. Would highly recommend and would request him for any future problems!! Beyond pleased!

They promise you everything until you need service on an item. Takes weeks to schedule a repair. You're lucky if you can talk to a live person, the company seldom replies to email/message communication and they are not available after hours and weekends. I would not recommend this company.

My issue occurred over a weekend. I had a technician by Sunday night and was up and running by Tuesday. I was given the opportunity to choose my own vendor Sunday morning less than 24 hours after filling my claim. I was going to wait until Monday but I was signed a tech by Sunday evening. My technician was friendly courteous and prompt. The technician called me to keep me informed about the time they will arrive. Great job all around.

While a technician on his first visit did not fix the real problem, CHW had a different company send out as fast as I submitted my claim. Sadly I had to pay another service call fee, but at least the problem is fixed.

The Technician (Peter), very knowledgeable! He was telling and showing me everything he was doing; I like that! I mentioned that I might be looking into purchasing some appliances. He made some recommendations on certain appliances to stay away from...the ones that they have to repair on a constant basis. I was very pleased, his company is not out to rip off the consumer; they really want you to get a good product.

I purchased the contract with the purchase of my new home. I later submitted a claim. four days, no response. I called, waited 35 minutes on hold, and my claim was "expedited." I received an email stating a technician would be at my house two days later between 7am-11am. At 11am on that day I contacted the technician. He told me Choice owed him $12,000 and he no longer did work for them. I called Choice, another 40 minute hold. I was told there was a mistake and they would reset my claim for someone to pick up.

\Simple Plumbing came out yesterday to fix a calcified handle on the master bathroom sink. They called ahead to let me know they were on the way. They showed up quickly. They went to the store and sent me pictures of faucet sets in my price range. They installed the new one gave me the store receipt. They were quick and efficient and very clean. I didn't have to do any clean up after they were done. I will request them for any future plumbing issues.

I entered my request for service on 7/11/22 online. I then received email confirmation from Choice Home Warranty of my request and date/time for tech to come to my home. Air conditioner Tech, Otis, called the next day to make sure I was home and arrived shortly thereafter. Air conditioner needed coolant. He Fixed the problem to my satisfaction. Courteous and fast service.

Geoff is like an old friend. He comes over. He works and talks at the same time. He diagnoses and fixes things extremely fast and then also gives you tips and hints to help maintain the appliance and keep it working in great condition- he is always welcome in our house. He also is very good at communication and is there when he says he’s going to be there.

Technician do a good job. Knows the requirement and did it. Communication in English was restricted because of his Spanish tongue. Would suggest that this be addressed whenever a service call is placed and the customer is asked choice of language.

My AC motor went bad on Monday at about 1pm. Emailed Choice Home Warranty. At about 2 I got an email that a tech would come from 5 to 6 Monday. C&H would come that day. Carlos found problem in 5 minutes. He called Co. the problem and by 7 am Tuesday I got email that the repair would happen that day. By 5 pm my AC was fixed. Outstanding job. Very pleased. Thanks, Mike.

LeMar was awesome! He was very knowledgeable and friendly. He answered all questions and repaired all issues. He was on time and completed the work efficiently. Will definitely refer him to friends and would call him again for any electrical needs!