Choice Home Warranty Reviews

The freezer stopped freezing and the ice maker stop making ice. The techs came the next business day and and diagnosed the issues. Went out to their vehicle. Got the part and fixed it. I was surprised they had the exact part with them. I am grateful.

The gentleman was courteous and professional. He went straight to work, in less than 10 minutes he had diagnosed the main problem and began reassembly of the dishwasher. He performed a thorough inspection of the dishwasher. Without asking he began cleaning the areas of the dishwasher he had worked on and then the entire front! Highly recommend.

In my claim I specifically said that the problem was in the retractable awning and Choice should have sent an awning expert. Instead I was sent an electrician. That’s like sending an electrician to fix a washer, dryer, or microwave. The customer service pressured me to pay the service fee even though the electrician took one look at the awning and said, "I’m not the right person for this job." He left afterwards. The mistake was made by the person who reviewed my claim and they made an erroneous assumption. I should have been contacted first if there was any question.

Mike was excellent from mc Air-conditioning, Expert on repair. Complete 45 minutes. Very knowledgeable. Communicated in a good manner. Let me know if I had any further issues within 30 days to not hesitate to call. Represented CHW very well. Thanks Mike. I appreciate your help.

I recently filed a claim because my refrigerator stopped working. After it was determined that it was not fixable an amount was offered for replacement which I declined. The reason was they had the wrong description of mine and I felt it was worth more. A claim specialist Casey up a time that was convenient for me and resolved my problem right away. Very happy with the service from everyone there.

No response from anyone, I sit in my 90 degree house with broken air conditioning. I am 65. Would you treat your mother this way. Highly disappointing. Again, I called 23 hours ago. Hot, sleepless night. Don’t promise services you cannot deliver. You asked. This is very very poor communication. Zero service so far.

Quick response to the call that I made. Got a claim number right away and a response through email. This is best warranty ever worked with for my family. Waiting on the company’s contact information that will be working on the hot water heater that is leaking into an overflow pan.

I am not happy at all. Microwave went out and would not replace it, all you wanted to do is a cash buy out, Lowe's card and only a 1/3 of cost to replace it. Terrible company. I am a real estate agent and cant not the way I was treated have anyone purchase this company warranty.

Dixies Drain Doctor was fast - came the next day, quickly diagnosed the problem, had the equipment on hand to make the repair right then. My broken garbage disposal was fixed so quick. The technician was super nice, really knew what he was doing. I am definitely recommending him and his company to anyone.

Repair guy came. Changed some wheels, however after dryer is on for a few minutes… dryer still making noise. Need someone to come back and fix dryer. Either same company or another appliance company. The noise is very loud and annoying.

A/C wash not cooling, I emailed Choice and within a few hours, had a response about my claim. A short while later I had response from the company in email. I can say I am very happy with the repair. It was a quick and easy repair. My house is now cooling while.

Technician that came out was courteous efficient and professional! Found the issue but fighting with the warranty company because they said this is not covered claiming there is rust in a copper pipe which is impossible. Waiting on a agent to take my claim.

Took slightly longer than expected but only because parts needed to be shipped. Up and running good as new now though for only my deductible cost! Unfortunately AC not acting right now so will probably be making another claim for that as well, thank you CHW!

Fair and accurate with my comments, you bet! When you have an emergency, Choice drops the ball. Takes them 3 to 4 days to get someone out to the house in an emergency. They should allow you to get your own provider and get something fixed and reimburse you. Then a majority of the time, they don't even allow your claim. My suggestion is, do not ever buy a home warranty, set aside funds every month and handle issues yourself. It will be a heck of a lot less stress!

Choice Home Warranty was able to set up an appointment in a timely manner. Our Technician was very knowledgeable and informative about our A/C unit. We will definitely recommend him and request him again. He was earlier than expected (called first) and that was another plus for us!

The issue was resolved in a heartbeat. The technician was super friendly and detected the issue within a few minutes. The issue was covered by Choice Home Warrenty and the company actually followed up with me to see if everything was working well.

Otis arrived in the time frame promised. He identified the issue quickly and contacted Choice promptly to get authorization to order the part. I would definitely use his service again. He also followed up with me to let me know about eta for part delivery.

It took way too long to get a technician to repair our refrigerator, this also happened once before with our oven. I am not sure why it takes so long unless Choice Warranty does not have enough repair people in my area to contact. I did not appreciate being asked to find my own technician.

Excellent service. Garbage disposal. One online claim and it was taken care of very next day. New garbage disposal fully installed and ready to go.. The technician was very professional as well. Saved almost $500 plus installation charges. Strongly recommended. Thank you Choice Home Warranty.

Service repairs were scheduled timely. Repair person showed up on time for the pre-arrangement appointment. He completed the repairs within a reasonable time period. He was very competent and thorough tested the repairs to ensure the repairs were accurate. He is courteous.

Some communications were difficult to understand and some did not understand the issues I described.. Not enough details were asked. It delayed the process for you to get me a company to check out the AC. Once that was accomplishment things worked well. The approval was given quickly so technician was able to do the work while he was here. I am happy.

I was very impressed with how fast they took care of my service call, the plumber was there in less than 2 days and took care of everything. Did a great job. They were way better than a previous company I use to have. So glad I changed. Thanks Choice for doing such a Great Job.

This is my best experience with a Technician sent from Choice. He was very professional, introduced himself to me in uniform and pleasantly smiled. Then upon coming inside, he masked up and had shoe covers. He ask where things were located and then went to work. I am hoping that my problem is resolved and will last because he had relieve my hot situation in the house. If I need a technician for anything that he is able to do I hope I get him again. This is definitely the right name for the company Comfort Masters. I thanked GOD for sending the man that knows his job and did just that. Thank you.

They come cheap, but they don't cover anything. The repair costs eventually become more expensive than doing it yourself by hiring a contractor. Moreover, their customer service won't even pick up your phone. Beware, whatever premium you pay to these guys is worth nothing.

We really appreciated his honesty. He told us our outside unit needs replaced but said Choice won’t cover that because it’s not the compressor that’s bad but all of the ac coil fins that are corroded. Since y’all won’t cover it, we will Probably not renew. Why have a home warranty if it doesn’t cover what we need.

I talk with Mathew ** about home coverage. He was very nice. He explain everything to me about the coverage. I haven’t use it yet but I think I made a good choice. I hope with this coverage everything he said to company stand on their words. Thank you. Ms. Hilda **

Refrigerator could not be fixed, this after three tries, I have since purchased a new refrigerator. I still have not heard anything back from the company Choice Home Warranty concerning my being compensated as the contract stated. I will be seeking legal action to help ensure this failure does not happen again to another customer who put their trust in Choice Home Warranty.

Cannot say enough about the efficiency, courtesy and professionalism of Bosch Brothers A/C. One visit and my parts are on order, the problem has been explained to me in terms I can understand and I'm confident that my problem is being handled in the best way possible.

Air conditioner, The guys that came out were very nice very professional did a great job. Thanks so much for the fast response. The guys had my air conditioner running the very next day which was 88° in my house when they arrived.

I had a leak in my toilet and when the plumber looked at it, he knew immediately where the problem was and fixed it in less than 5 minutes upon arrival! He knew his stuff and solved my problem quickly!

Response time to have the HVAC technician was minimal. The work was done quickly and efficiently. As the line had frozen up the tech did need to return in order to get the system up and running. Not unexpected so I was completely satisfied with the work performed.

I wish whoever I spoke with and explain the problem would have told me it wasn’t covered before I paid 85 dollars that I really didn’t have to just give away. My husband lost his job over a year ago and I think people are trying to take advantage of others.

I have had Choice Home Warranty for about 1 year. Never had to use it. I had a problem with the plumbing. I called them. They set it up within a day. Haven't had the plumber come out yet but I'm very impressed with their quick action.

Choice Warranty was provided by our seller when we purchased our home. Being new to our city, I would have no idea who to call. Our garbage disposal stopped working; submitted request online (had forgotten my member #- but no problem) Disposal repaired within 3-4 days of my request. Simple, smooth process. Repair technician was Professional, knowledgeable, and very respectful, tidying up after job completion… Very satisfied!!!

I am very disappointed with you, I have had this service with you since January 2021 and never made a claim. My air conditioner went out and you refused my claim. You guys are liars and I am going to file a complaint against you. You lied to me when I signed up with you. You told me that everything is covered with just a service fee that is not true you lie to customers to get their money. I am a elderly person with COPE and you take advantage of me and lied to me to sign up. I will be taking this viral on the internet to let the whole world know how you scam people for their money and take advantage of elderly people. You are liars!

I've wanted to come back but got into a bind so I appreciate your help and cost discount. I am a senior and my is disabled so I need things fixed fast like AC or heat. Please keep your discounts and senior discounts if you have. Thank you.

My dryer was repaired. The burning returned And now it’s louder than it was. I had my electric socket replace and now the lights go of delayed. And I was charge 400 dollars for the garage replacement. So all not happy with the things I’ve done. But I’m hoping you will change my mind with this next call. Please honor your warranty. Thanks.

So far so good. Still watching to make sure it’s working right. Had to call 2nd time. We are still watching the thermostat. You may want to check back again once we see if this is going to do the job it’s suppose to do. We are not 100% sure yet.

Overall a good experience, my only complaint was that it was an a/c repair in the middle of summer and that didn't seem to have any priority. It was a full day before anyone could look at the a/c and then another day before it was repaired. I realize that for most repairs this is totally acceptable, so great service would have been a quicker fix.

I needed to have my refrigerator repaired. Called for assistance, got a repair person to my house in just a day. They were very courteous and got the repair approved in hours. Getting fixed Saturday. I am very satisfied so far.

GE refrigerator was not cooling properly. Technician mentioned that it appears to be a bad dryer. Choice offered me a voucher from Lowe's or payment to help with the purchase with a new unit. It worked out in the end.

The mechanic had diagnosed the issue and had the part with him to fix the AC but could not get approval in a timely manner. He had to pull the part back out and leave until next day afternoon when the approval was granted. This caused me to stay without AC for one extra night in a 110 degrees Arizona heat. Also the mechanic had to make two trips.

Recently switched from American Home Shield. First of all the warranty coverage is way higher. Secondly the service call fee is way less almost half price. Third the overall plan is cheaper per month than American Home Shield. Just got this plan haven't had to use it yet but so far have been impressed. Last but not least it was nice to talk to someone that spoke good English.

The issue I have is having clarity of what I’m actually paying for with CHW. From the advertisement online the warranty covers normal wear and tear and parts. My unit was over 12 yrs old and the part I needed to repair it was not covered so I was left with no other alternative but to purchase a new unit out of pocket. The only thing I can say that CHW helps with is the service calls. I only paid $60. Other than that what’s the benefit of having it. On the other hand, the HVAC company (Aire Serv) did a fantastic job of providing the service we needed in replacing our unit and helping us diagnose the issues we were having with our old unit.

I recently needed someone to come & check a ceiling fan that had quit working, The young man that came out from Gingy's Electrical Service was polite and professional and fixed my problem with the fan very quickly. I would DEFINITELY recommend Gingy's Electrical Service for electrical needs!!!

I had a good review with the representative that I spoke to. He gave me some great information on my warranty deal. I would recommend a friend any time. Everyone needs this in their home. I will be telling to my loved ones.

Very helpful and the peace of mind can’t really put a price on that. My service guy seemed to know his stuff. Didn’t even want to shop around after speaking with him. Can’t wait to review the policy hooray.

The professionals at Advanced Plumbing Services were prompt, knowledgeable, and repaired our plumbing issue in record time. They made sure we knew exactly what the issue was and how they intended to repair it. I would definitely recommend them to anyone experiencing plumbing issues/needs.

Troy ** is an excellent service representative. Everything was explained thoroughly. He was very clear on telling me all I needed to know. I will highly recommend this company based on customer service! The services included are so much better than our current company and the customer service is high above our current company.

Our freezer decided to stop working and defrosted all of our frozen food. We called CHW. Response was quick and efficient. Technician was polite, knowledgeable and respectful. Would definitely recommend this company for service. Outcome was unexpected but quite acceptable. CHW was quick with a resolution. Quite happy with our choice of going with CHW.

The technician who discussed his 15 years experience certainly demonstrated his competence and professionalism over 2 visits and engendered our confidence in his workmanship. His timely responsiveness, attention to detail, desire to fully explain issues regarding the problem and careful, methodical work reflects great credit on himself and his company. The issue was fully resolved and we will recommend his company wholeheartedly to others.

As a new homeowner, the world can seem extra crazy. Companies come at you for your business. For someone to take the time to walk you through the process carefully is refreshing. Your home is an investment; warranties are a way of protecting that investment.

I have Choice Home Warranty for last two years. So far I have great experience with all service claims. It's very easy to file a claim online and over the phone. The claim processing is quick, usual turnaround time is less than 24-hours. All of their contractors are professional and courteous.

I would be very interested in posting my experience when the claim is closed and I receive the amount of the repair. I enjoy the social media part of sharing the good and not so good things I experience in my life. The effort to help others save the problems that can upset anyone life can be avoided. Photos will be part of my next response. Thank you very much.

While I have not actually used my policy yet, the sign up process was as informative as it was easy. Tom was very helpful in answering my questions and concerns. He spent the time with me that I felt was necessary and I never felt rushed or pushed into any coverage that I did not feel I wanted. So far, so good!

Peter came out to fix our fridge that was not cooling too good. He figured it out quick, did a fantastic job and was gone in an hour and a half. Fridge is now working better than it has for the last 4 months. Wife and I are very happy with his service and professional work!

I have had my home warranty with Choice Home Warranty for several years now. This is my second time to use it. For this go-round, I had issues with my AC. I reported it online before 1 pm. I received a notification 6 hours later that a CHW Technician has set an appointment for my claim for the following day. A day wait I think is within reason. I wished that it was sooner but I understand service crews do have their schedules typically planned out the day before. The technician confirmed my availability prior to heading my way and came in as expected. We weren't able to talk much as I was working from home, but he completed the repairs and the results show. He mentioned that the repairs were covered after the standard service fee that I was aware of. Overall, 5 stars for the great service and the ability to get things moving online.

I submitted a claim to Choice Home Warranty, currently waiting on the results. However, the claim was very easy to file. I have been really pleased with the service that Choice Home Warranty provides as well. I will recommend Choice Home Warranty to my family and friends.

The plumber showed up at my home and decided the toilet needed to be removed in order to snake the drain and I agreed with his decision. If you snake the line with the toilet in place it could get cracked or broken. The plumber cleared the line and the drains are flowing. The issue I have is that Choice Warranty would not pay for the removal of the toilet and it cost me an additional $95.00 that I am not happy about.

Great response time and service. Choice Home Warranty helped to replace my refrigerator that could no longer be fixed. Company contacted me the same day and said that a Lowe's e check would be sent shortly. Technician, Marc, was very helpful in identifying the issue that led to a payment towards a new refrigerator.

We are new Choice customers and this was our first experience with service. The service provided by the vendor to fix our garage door open was fine. No issues with that. Our frustration is that when we reported the issue our first appointment was scheduled for a week away. Very disappointed that the vendor appointment was scheduled so far away. Thank you.

I called about my refrigerator and I did not wait long for the call to be answered. Representatives were friendly, empathetic to my issues and I can't wait for my first experience with the assigned technicians to review and resolve my issues.

It is ridiculous that there is an additional fee because the item is covered under manufacturer's warranty. Were it not covered, the technician would have had to still purchase, go and get, and install the parts at your expense. Many good experiences with CHW in the past but this makes no sense to me. Of course I'm paying the extra $100 but am doing so with reluctance.

The technician (GBP) assigned to me regarding the plumbing issue was not helpful at all. He didn't even contact me once. He neither came to my home as per his own appointment nor he called me before or after. I waited two times in a 5hours window span with off from Job and postponed Dr. appointment. The agents like him badly undermine your credibility as number one company in the market. Remember customer service is number one in the Service Industry.

We were schedule an appointment day and time by Choice. We waited all day including the time frame they had given us. I finally decided to call the company that was coming out, and we were informed that Choice never told him about the appointment scheduled for us. We were so disappointed. What a waste of time. Thank God the tech schedule permitted him to come the next day. Very disappointed customer!!

Only way Air Heating and Air conditioning was outstanding fixed my units. He was very kind and on time to fix my units. It was 105 degrees outside temperature when my unit went out. I would recommend this company to do any work I need. Please send him back any time I have a problem. Outstanding Vendor Choice sent my way.

My washer was down from 6/15 till today 6/25, till today there is no clue on the ETA when it will be fixed. They say they want to get an update from the technician. I created the case on 6/15, the technician visits us on 6/16, he recommends it is tough to fix and hard to get the parts. He explained that the ideal situation is to replace the washer and he sends the pictures to CHW. CHW comes back and says to fix the repair and not to replace the washer. That is fine but they approved the repair to the technician on 6/21. To make the approval it took 5 days. After that it 5 days still I didn't get any update. Considering the situation I proposed a solution they didn't buy in the situation, they focus only on their profit. I am a customer of them for more than 3 years. I have 4 claims till now and face the same issue in each claim.

Sam from Comfort Heating & Cooling was great. Very open and honest with me and explained exactly what was going on with my system and what it will take to get it working again. He spent time to ensure I understood everything and discussed pricing so I would not be surprised.

The technician that came to do the service was very helpful in showing me where the issue with the refrigerator. He explain my options. Good job. He was able to contact CHW right away and he got an answer back within 5 minutes.

All the repairs went well and so far seem to be working well. I like the response that I received from Choice warranty. I liked the quick response I received from Choice Warranty. It is clear that they put their customers first.

Technician Bryann was very friendly, knowledgeable, fast, & efficient. He knew right away what was the problem that needed to be fixed. He assured us the issue is resolved & if we have any problems to call him & he will come back if needed.

My garage freezer is a free standing upright freezer (available at Lowe's and other retailers) HOWEVER, CHW claims it as "commercial reach in" and will not cover it. This unit is easier to repair than a typical home freezer. The technicians were great - and the service company is handling my repair....no thanks to CHW. Another reason to question if home warranty is worth it...I paid for the contract and have not used it.

Technician was efficient and diagnosed the issue quickly. We were concerned that he was going to have to come back, but once he diagnosed the issue, he was able to fix it quickly. He was in and out in less than an hour and our AC was fixed!

Service claim has been disregarded and attempts to contact technician assigned to my claim ** I been told over and over that the voice mail is either full or has not been set up and then a hang up.. When trying to contact Choice to see what next steps are to be made - I keep getting directed to a site like this - over and over again. Please contact me at **. Thank you. Larry ** a client with a claim.

I have had two technicians come out. One said the dishwasher should replaced and the second said it needed a Sump Pump and seal replaces. He said would call and make an appointment to come out and fix it. Then I get email saying CHW will give me a check of $236 to replace a $1400 dishwasher. Yesterday I talked with a claims manager and said she would give $357 to get new dishwasher or to have someone come out and fix it. I paid over $2000 to CHW and had nothing but hassles the two times I have had claims in 9 years. I want my dishwasher fixed or replace! End of story.

The technician from Dynasty Heating & Air was very friendly and did a very good job explaining the issue with my air conditioning unit. They also performed the repair soon after diagnosing the problem. I would definitely recommend this business to anybody I know having HVAC issues.

Technician arrived on time and was very professional. Very pleased with the service I receive from Choice Home Warranty. Anytime I make a Claim, their Claim is always courteous and makes me feel that they are genuinely concerned about getting me the assistance I need in a timely manner. I would definitely recommend to other home owners.

Very knowledgeable, pleasant, professional, completed repair quickly and efficiently, fixed problem with my ice maker and went the extra mile within 24 hours of my call. Thank you Choice and Wayne. Service above and beyond. Very happy with our first claim.

I called to open a claim for both my washer and dryer. 2 separate tickets were opened, and then I called to verify ONE person would be coming to look at BOTH appliances and was told yes. The tech came and told us he was only here to look at the dryer. He didn't know anything about the washer. This is NOT good customer service. Why have 2 different people come on DIFFERENT days to look at these two items? I am very disappointed.

Sarnom, with Texas Appliance Repair Service was very knowledgeable and very nice and explained in detail with repair, he did an excellent job. 5 stars to him and would highly recommend, I am 12 year Choice Home Warranty customer and very satisfied with quick response, thanks. Armando

I would recommend CHW to everyone. They are good at finding reliable and good people to come work on your home. Overall great experience so far and it takes the worry out of having to find someone when you don't know anyone.

Great customer service, I have been with AHS for years and their customer service was terrible, I hope you can promise what you offered for what we paid for policy! Albert was very informative and explained everything in detail. He saved us quite a bit on our annual premium. I just hope you live up to what he promised and what we paid for.

My ceiling fan stopped operating so I called to report that defect ceiling fan. I reported on a recorded phone line that worked very easily and received an email with a company to address my concern. After receiving a call from the contractor I describing my issue she requested the fan type, which was a Fanimation Studio. Model slinger V2 72 inch. Her reply was this fan was not cover under this policy, that this fan was too expensive. They only would be able to replace with a model that was a builder's model only. To be very short I was disappointed after buying this coverage for the next 2 1/2 years, and this is the first request for service and was told it was not covered.

One of my ACs was out of order. I went to website of Choice Home Warranty to report the problem. Next day a message saying a local agent is being searched to repair. Then a lady from the local AC company called to make an appointment next day. The tech showed up 6:30 am, half an hour earlier. He found the part caused the problem but it costs more than authorized. They need to report to Choice the problem to get approval. I was not happy about the delay. But they called me to come back to finish at noon time. It satisfied our needs. Job well done. Thank you Choice team.

Your associate took care of my claim very quickly. Very professional services. She took very good care of my needs. Email a copy of the original complaint. Received a quick response from the service technician. They will be here the next day.

Applied for a Claim on 6/23/2021. The issue was an inoperative Air Conditioner. The condition was discovered by J&D Heating, Cooling & Water. On the 6/21/2021 we discovered that our Air Conditioner wasn't responding to inputs from the thermostat. I called several Maintenance organizations and no one was available to do an inspection for 3 to 4 weeks due to heavy workloads.

The gentleman who helped us was so nice and he explained how things work so that we could understand. Got a great rate. I like what the plan covers and that if something breaks it will not break our bank account.

I wanted a multi year plan. The sales person they had a 5 years only plans. Then 15 minutes later he couldn't sell me a five year he came up with a 3 year plan. I would have taken it but he lied initially. So reluctantly settled on a one year. ** the whole time. Listen to the tape.

I reached out to you last year because it was making noises. The tech said it was going out but you would not fix it until it does. Well it went out this year. I contacted you and you sent out Air Generation. They were great. They said as long as you approved it he could get it fixed by the weekend. You sent me an email Thursday morning saying it’s approved. It wasn’t. You send me another one Friday saying it was approved and it was. Contact my tech and he said they should get the part ordered and as soon as he has them he could replace it. You ordered the part late Friday. The tech could not get them until Monday only to realize you had not ordered everything. So Tuesday he finally gets everything in and comes and replaces my unit.

We love our service with Choice. We have been with them for 3 years and have resigned again! They are very efficient and polite, every serviceman who had come out no matter the problem have been great!! We had another service before Choice and there is no comparison, Choice is the Best.

Answered fast.. I was appreciative and was grateful they took the time to explain when I felt lost and not understanding the situation... We resolved the issue that I had a concern for and felt comfortable with the outcome. Thank you.

I had a very difficult time getting a live agent to handle my claim. My claim was put in on the 19th of June, I did not get service until the 23 of June. I could not log in to website because it did not recognize my email address, the same address I get emails from Choice Home Warranty. It was a very difficult experience. When I finally got an agent on the phone, he stated he could not get an available agent. After speaking to my technician, he stated he was available all weekend! I was not happy at all.

Choice was able to schedule an appt. for me at my residence in regard to my air conditioning system not working properly. The technician responding was very professional and was able to diagnose the issue and temporarily restore the unit into operating condition. Additional repairs are needed and the assigned technicians asked CHW to approve the additional work on the unit and CHW has approved that request. It has been 7-days and I am still waiting for the follow-up repairs to be completed by the assigned A.C. technicians as dispersed by CHW. Hopefully the repairs will be coordinated soon.

This is our second time when we needed help from CHOICE Warranty company. Both requests were handled quickly and very professionally. This warranty company is much more agile than the previous one that we used before. I recommend CHOICE home warranty.

I am very dissatisfied with the technician from Appliance Appliance Repair. In one minute he simply looked at an error message on the panel, something that we put in the original claim. He said we needed a new control panel. Something we already knew and he knew before he got there. A waste of $85.

Service person came, changed out ice maker and asked if I would like him to clean refrigerator elements, I said yes and he did a great job cleaning. I showed him a Freezer in the garage and he pulled it out and said it looked good and did not need a cleaning... which I appreciated his honest and not charging me for a cleaning that was not necessary. When there he noticed I had a Hot Water Tank leak and brought it to my attention, which I also appreciated so I can have it serviced. He was professional, courteous and kind.

We researched Choice and started the sign-up process online, but we had questions. Ken ** reached out to us and offered discounts. He was efficient and caring. Completed the sign-up process in less than 10 mins. Good to know that Choice is rated as No. 1 in the nation. We will definitely recommend Choice to others.

Prior to my last experience (June 18th), I was contemplating canceling my plan. I had not been pleased with the professionalism, quality and efficiency of the last three or four providers. However, after my experience with CHW Technician: High View Plumbing Contractors, LLC, I have decided to keep the plan. High View Plumbing Contractors, LLC was great. The technician arrived on time, he was knowledgeable and quickly assessed and repaired the problem.

Updated on 6/26/2021: The longer you wait fixing the problem, the lower your rating gets and it is getting there. It now has been over a week since initial visit and report to you. I find this extremely unacceptable and so does your initial agent.

The technician was prompt and did exactly what he said he would do. He called upon arrival and talked to me throughout his inspection. His explanation of the issues were easily understood. Most of all, he instilled trust and confidence in his work! He was also polite and professional.

Our a/c unit for upstairs wasn't turning on. The weather was brutal as we suffered through 3 digit heat. Our technician came earlier than expected & handled the work swiftly. Great & easy experience. The technician was also professional and friendly.

I want to say thank you to Aaron, who helped me secure a new home warranty. When you seek quotes, you receive a ton of calls, texts, and emails. Aaron made it very simple for me to move forward with the purchase and he looked up the number of technicians in my zip code. I'm appreciative of his time and friendly manner.

Although my refrigerator stopped working almost a month ago., it still has not been replaced or repaired. I paid over $1,000 for nothing. There has been no attempt to resolve the issue even after the repairman said it should be replaced. They claimed it was in a garage even though I don't have a garage. This is a big scam!

Technician was great but for Choice to decline the wiring repair was ridiculous! The wire and fuse were bad which is part of the system so there was no reason to decline!!!! Very frustrated with Choice. Hate thinking about the day my AC goes out.

For the most part, these folks are pretty good. I did have an experience, however, when a repair was approved then they reversed it. Very irritating. No good explanation - just didn't seem to want to do the work. But we have had them for several repairs that have gone well.

The A/C repair went fantastic. This is how things should be done. We still have a claim open from months ago that has not been handled so I would not recommend CHW but the company you sent for the A/C knew what they were doing. Microwave claim...still nothing. Why renew with CHW?? Good question.

J4 Plumbing did an excellent job. He was very nice, clean and cleaned up around my toilet. This the best it my toilet has worked in a while. My showerhead is not leaking anymore. I would recommend him anytime.

The technician was very Polite and Professional. Seemed to know his Job well. Informed by of service that should have been done by my AC service provider. I would recommend this provider. I am thinking about Changing my Home Warranty Service. I have been with CHW for quite a few years. So I would like to see if there are better Home Warranties out there.

From the time I submitted my claim, inspection of the air conditioning unit, ordering/receiving the part and installation took less than a week. The contractor kept me informed every step of the way and they were very professional. I truly recommend CHW. Thanks ???.

Fixed and repaired officially Dishwasher and showed me how to clean out the filter and was very happy with the service. I will refer my friends and family to this company. Thank you very much. I am waiting for a plumber to fix my mom's plumbing at this time.

Replaced the wall button of one of the garage doors. For now, it appears to be working. Also, checked the operation of the other two garage doors. One of them had some opening problems. After rewriting the old switch (the wall button) it worked okay. I hope it works next time.

Very professional and helpful. The 2 men were courteous and explained the process and how I could help with the issue. They did not leave a mess when they left. They were friendly and compliant with COVID protocol. Thank you.

Choice responded promptly to the claim within minutes. The expert technician arrived within couple of hours to fix the problem. I'm so grateful to Choice team for their professionalism and quick actions. It was very pleasant experience. Thank you for your hard work and taking good care of your customers.

I’m truly disappointed in a warranty program that was highly advertised as being “the best” and certainly, in my opinion and experience has not been very good. Customer Service folks are wonderful. However, the time frame between a reported claim and final resolution with the repair of an appliance is much too long. Also, I was led to believe when I purchased this warranty that Choice would either pay for repairs or replace the appliance. However, I soon learned that if replacement is required, less than half the cost of replacement is offered. Therefore, in addition to the original 75.00 fee, the out of pocket price difference and the payment to a reputable technician to install the new appliance outweighs the benefit your plan offers. We are highly disappointed!

Extremely professional and friendly. Explain what problem was and measures to help keep it from happening again. I would definitely recommend this company and this technician. He arrived on time and went right to work having the job done within 45 minutes and toilets' running freely.

The technician that came to fix my dryer was very courteous and efficient. He was in and out in about 35 mins. He fixed the issue, and My dryer was back working in no time. I am very pleased with his work.

The call center you use overseas has 0 ability to get things done. I booked the appointment Monday morning 06/21/2021. It was confirmed for Wednesday 06/23. The temperature in house rose to 90+. I received an email from Choice now telling me the appointment was changed to 1 week out. I called repeatedly until I reached someone in your NJ office who was able to secure another repair group. The Service group was responsive and repaired the problem quickly.

The Locksmith was exceptional. Knowledgeable, and an expert. Gave good advice and went above and beyond what was asked of her. I would definitely recommend her to other. She was on time and we are very pleased because customer service is not what it should be in most places. But this lady was just what we needed.

Technician was polite, knowledgeable, and fixed the problem on the first visit. He had the part needed, and did not have to order it He diagnosed the problem quickly.. Head to take the exterior of the washer off to get to the part that needed replacing, did it quickly, and put the washer back together. He answered all my questions. Very professional.

This was my second call. Each time I had to wait days for them to find a 2nd rate person. They don't work with local people, they find people that dabble in a little bit of everything but specialist in nothing. I had Old Dominion Warranties before and they are great. When this warranty expires I WILL NOT RENEW IT!! Save your time and money. Don't use this company for your home warranty.

I have waited since 5/21/2021 for a qualified technician to come and review my problem with our air conditioner. As of this time, I have been told that Choice warranty is attempting to find a tech. This to me is unacceptable. Please help. Phyllis **

I would definitely recommend the technician who came out to fix our dishwasher. He went above and beyond to take apart the drain motor and discover the problem instead of just ordering a new one and waiting 2-3 weeks for it to come in. However, I was first assigned another company who kept changing the appointment day and time and that was rather frustrating.

I had to co-pay 2 technician to fix my garbage disposal, a plumber and an electrician. The new garbage disposal that was installed is lower quality and very noisy than my previous one. You always right and there is no arbitration with someone else.

Yes he was really very nice and sufficient and he apologize for being late and he was sorry. Also Choice home choice warranty is a good warranty to have. They were on top of it. I called him one day. They were here the next.

The only reason I loved my technician is because I found him myself. Choice Home Warranty supposedly looked for searched for 3 days to have my air looked at and couldn’t find someone to look at it. We called someone and he was there same day. The whole reason I keep a home warranty is to have someone that helps take care of issues. Sends knowledgeable repair people you can trust to fix things. If I have to do all the leg work why have a home warranty. I am really rethinking extending my Choice home warranty.

Technician came out early and was able to diagnose the problem quickly. The technician put the shower head back together and informed us on what issue had occurred. The technician was professional and courteous the entire time. Would highly recommend the technician come out again for problems relating to our issue.

I submitted a claim for a failing pool pump (a rider on my policy). Choice first assigned a repair company that did not show up. Second company was reliable, but Choice refused to reimburse full cost for pool pump, and I was forced to pay substantial difference. When my policy ends, I will switch to another insurance carrier.

If I could give it no stars I would. It’s the worst experience I’ve ever had with a business. It took over two weeks and I took off from work to meet a technician that did not show up three days and appointments in a row for someone to look at our ac for repair. Finally on the fourth appointment they showed up and found the compressor to be bad and need replacing. After so much trouble of about 20 phone calls to sort out all the appointments and no-shows, the claim was denied because it was not deemed normal wear and tear. That in itself is ridiculous. How do you abnormally use an air conditioner? It turns on and off.

Pass service on work order and assigning someone to fix it. My AC unit was fix within a day and my tenant was happy. I recommend this company, they affordable, low service fees, and the act fast as soon as they received the claim.

I was lied to. I was told that I would be charged over 4 months for a 5 year plan. Checked my account and saw where the full amount was charged. Being a #1 rated company, this is sure disappointing. Hope if the time comes I need your service you do a better job (by being honest).

It was great. The plumber was very knowledgeable. He knew what needed to be done. His name was Steve. He was from Young’s Sewer & Plumbing. He was polite. knowledgeable. I would recommend Choice Home Warranty and Young’s Sewer & Plumbing to anyone. CHW set up the appointment with ease and the plumber arrived on time. He is coming on Friday to do the the job.

The technician whom Choice Home Warranty (CHW) sent to work on my AC knew exactly what needed to be done and did it right. We previously used another well know home warranty company, but they did everything to not do the work. They had contract clause to cover almost all situations to limit their coverage. CHW took care of my concern, in a professional way.

Pleased with customer service. Rolondo ** the case manager provided prompt and courteous service to help me replace the old electric dryer. I am very satisfied with the level of service I received and am looking forward to the replacement.

I tried to call and use the website. The answering service did not understand what I was although it says you can talk to it like a person but it only has set responses. I received a phone message that they couldn’t find anyone to fix my stove and offered me the option to hire someone but the guidelines to receive reimbursement was complicated. My stove is still broken, but I can’t get through to talk to anyone. Dissatisfied and disappointed.

Your technician was originally scheduled to come between 3 PM and 8 pm. I received a call that morning saying the tech would arrive that morning. No one was available to meet him at that time. Had to reschedule. When he came, the tech reported AC unit was operating normally but air flow was a problem. Filters needed cleaning. This was clearly incorrect. Since I was out of town my son-in-law contacted another repair service which replaced a part, got the unit running, and discovered a bad valve. Initial charge $454.95 to get the unit running and new valve ordered. Additional cost for valve, $725 plus install charge. Very unhappy.

Technician Phap ** of Mighty Oak Air LLC was superb. He was on time, courteous and knowledgeable of his craft. He was able to quickly diagnose the problem with our A/C unit and promptly did the repairs. He also made suggestions on how to use our unit more efficiently. I would highly recommend Phang and his Company.

Very helpful and polite agent. Answered all my questions and gave me all sorts of perks as far as prices and forms of payment. My coverage only starts in a month, therefore, I cannot say anything about the insurance services yet.

I had plumbing unclogged. Not only did I have to pay a service fee but I also had to pay nearly a thousand dollars because the required service wasn’t covered. Now I am frightfully waiting to see if my local water company is going to charge me for their services.

The whole reason we switched to Choice Home Warranty was because our last company had terrible customer service. My experience today as a new inquiring customer was definitely not the best customer service experience but not the absolute worst either. I felt like the representative I spoke with was not really listening to me when I expressed the reason I was leaving our previous home warranty company. In the middle of me explaining he interrupted and begin to tell me what I would get with the service which I already knew. I was rushed off the phone and he was on to his next customer. Based on this experience, we will see how the rest of our time is with you all. Right now if I have to give a company score at the beginning, I would give a C based on my first call and experience with you all.

Happy with the price that I locked in. I feel super pushy sales team. Received 8 emails from three different people. Also four phone calls at 0500 in the morning being the earliest. I get it that it is a certain deal happening only right now otherwise it is gone. The salesman was able to lock in a separate deal better than the emails were stating. This means the offers can happen at anytime and does not need be shoved at the client average of four times a day.

Great Customer Service. Very professional. Respond in a timely manner. Keep you with updates about your scheduled appointment. I would recommend Choice Home Warranty to a family or friend. I was very pleased with the company that was chosen to do the job.

The service tech was great and was able to take care of the problem. Knew exactly what to do and what was wrong. He was very fast, very knowledgeable. Had a great personality. My water works better than before.

A/C stopped working. Called Choice and they had someone out next day. Repair person was knowledgeable. He was on time and repair quickly. Very nice repairman. Person at Choice was very polite. Thank you!!!!

As far as the "provider of the service" is concerned I have only one complaint. They did a good job and efficiently replaced the unit. However Choice Home Warranty (CHW) insists that the replacement installation be "brought up to code." Therefore, I was charged $586 - paid to the technician on arrival and ONLY in cash. No credit/debit cards or checks. Interestingly I WAS allowed to pay the $65 first visit charge with a check.

SCARM - RIP OFF - DO NOT USE THEIR SERVICE- their whole system is fraud. Collect insurance premiums and decline every claim we submitted. Do not waste your money. This insurance company is a scam! Learn it from us.

The repair went very well and the repairman was great. He was polite, helpful and clearly knew what he was doing. On the negative side; I had a very difficult time getting in touch with someone to set up the repair. I received a phone call from someone who wanted to renew my “policy” and he was able to provide me with the way to get help. I was disappointed when I received a repair date that was four days out from the contact time. Apparently CHW was a bit confused because I received an email saying that the appointment had been changed to a more reasonable day. But the job was completed quickly and it is a job well done.

I was with American Home Shield for 5 years and I never had a problem. l should have never left them. My sister was dissatisfied with them not me. The first major problem happened with CHW and l couldn’t get the drain flush. My drain backed up in my basement and Mr. Rooter cleared it but wanted to make sure with the flush. You denied the work, but l know AHS would have because l checked. I know there are pros and cons with both companies but homeowners suffer in the long run.

I am very happy with my home warranty. I had a problem and they scheduled my appointment with their contractor. The company they contracted to rekey my home kept me informed with my appointment time frame and did a fabulous job.

Fast and efficient service. The service was very satisfactory. The technician was experienced and explained in detail what was going on with my water heater unit and also what he did to repair it. I now have running hot water again.

Michael was extremely informed on the product, answered all our questions with patience and listened to our concerns. We haven't used the service yet, but feel better about having it in place if something needs repair. We have used a warranty company in our former home in a different city, and the coverage offered with Choice Home seems more comprehensive.

Our technician was friendly and helpful. He was able to come a day earlier than expected and was very good with communication. Has experience with the insurance company and was able to help us through the process. Would definitely recommend Suburban for dishwasher repair issues.

Your excuse for denying my claim is based on the lack of maintenance by previous homeowners. You are such a rip off!! I canceled my policy since you can use that excuse for any claim. I'm telling everyone and paying negative reviews any where I can. Horrible experience, Waste of money to buy home warranty insurance. I've contacted my friends at ABC and NBC. Your advertising is false. You're scamming people.

The technician called before coming to the appointment and was on time. He was experienced, and answered all my questions. He did a great job! I would recommend him to anyone. Tech even changed his shoes when he came into my home and he wore a mask.

Fixed the problem and discovered another one, which will soon be fixed. Explained problem in clear way for me to understand. Very knowledge team of two persons. Answered all of my questions satisfactorily. I would recommend these people to others for washing machine repair.

Fast response considering this is Arizona and AC technicians are very busy this week at least. I like the option to find my own technician if Choice could not find one fast enough. Thank you Choice Home Warranty. The service technician was prompt and actually came earlier than told.

Todd was very knowledgeable. And it was this reason that we went with Choice. We were in contact with at least six other companies, but because of Todd and his wonderful personality choice got the contract. We hope that the next year is as good as the sign up was.

He was very knowledgeable and pleasant to talk to. He answered all of our questions and made us feel welcome to the Choice family! Thank you Michael. We cannot wait to use the service and services at Choice!!

Outside outlet wouldn't work. Discovered the problem on Saturday and by Monday morning there was a repairman here to handle it. Repairman attending to the problem was very professional and knowledgeable. Very happy with Choice Home Warranty and Baker electrical service.

First the good: Starting claim was easy, and we had a technician assigned to our case very quickly. Now the bad: People in "customer service" are abysmal. They kept claiming they hadn't heard from the technicians (after having them come out twice) and I watched both techs fill out the online form and send it to CHW. The technicians company told me THREE TIMES that no parts were available for my oven, but no one of CHW would bother reaching out to the repair company. Finally they reassigned the claim to another repair company who went through the same process: Oven broken, no repair parts available.

Water heater went out, called CHW on Monday morning and had a repair the same day. He was very respectful of my home and me. Have been with CHW for 3 years....no complains from me, they are so nice to work with.

Thanks for looking over my Air Conditioner, seeing how it works, and making it work much better, thanks. The Heating and Cooling company that came to our house if a few days did a good job and let me know what was going to be done.

Used Choice two or three times now and I’m impressed and grateful for this service. I placed an order for my A/c early one morning and received a reply four hours later with an appointment. Jose was fantastic. He is professional and got the job done. Thank you Choice for Jose from our local servicer

Rapid response with knowledgeable representatives. Pleasant and congenial people. Performed their services promptly. I'm pleased with how well they repaired and removed the debris which was created during their services. Home Choice is highly rated by this subscriber and absolutely recommends this company to all homeowners.

Had experience with similar problems. Obtained the necessary repair part. Advised me on the reason for the problem. Completed the repair successfully and returned the water heater to operation. The technician was very courteous with both me and my wife and answered all of our questions. He called in advance and arrived promptly at the time he indicated.

I was pleased they came in fix the plumbing problem. Good attitude, very pleasant. Explain their job only allowed them to fix the leak and they did. Waiting for the wall to be fixed. Put in my claim it was easy. Someone emailed me back. Got in touch with the contractor. He called came out got it done.

Choice provided the opportunity to use my own technician. My air conditioner was quickly up and running in the heat. The agent was helpful with the paperwork. I will renew my service for another year. Thanks for all of your help.

The technician from Haugstad HVAC was on time, took the time to explain the system and was very thorough. Even after he figured out the problem, he continued to delve deeper to see why it happened and was able to explain the issue.

My experience through the whole process whether I called and put a claim in and did it online. The respond to my request was in a timely matter. The different techs reached out quickly and repaired my issues. My only concern is if the same tech is there to fix more than one problem why do you have to pay more than one service fee? Overall great experience.

I called about my refrigerator, one year after I called last year. Apparently, when I was "cashed out" last year for my refrigerator, I was provided with inaccurate information. The part last year was $45.06, but Choice chose to cash me out instead of fix my appliance. I protested this but that was my only option. I was told I can make a claim again in one year, even with the cash out. What wasn't explained to me was that apparently, I was supposed to pay more for this option. Now my ice maker has broken and Choice is refusing to fix it.

Im pleased with the technician, but not with the Choice service because I have 2 fridges with issues and your program that I am paying for doesn't fix EITHER ONE. As for the tech - He was not able to fix the problem, but he explained what needed to be done before he could return. He was pleasant and gave suggestions for things to do to maintain the home.

Salesperson Albert ** lied in making the sale, said Freon was covered and I called later 6 hrs after and CS told me it was not covered. Call is recorded. Will file FTC complaint for unfair practice. No reason why you have to lie, when I called he would not even talk to me. You are all disappointing.

Having to call for air conditioning that stopped working was stressful to say the least… I was so worried I would be told it needs replacement because of its age… NOPE! The hvac repairman came out.. Found the issue immediately, had the part available on his truck.. Fixed it.. Waited till the AC came back on and running properly.. Couldn’t be happier!! Thank you!! He was so informative and helpful..

I have had to file claims for my garbage disposal, my dishwasher, my dryer, my washer and my hot water heater. This is my 2nd year having this home warranty. I have had an issue twice with the same repair company so when I see a job assigned to them, I cancel. They came out, accepted my service call fee and then refused to do the work saying CHOICE would not approve it. CHOICE ended up sending another tech and I didn't have to pay again. I can say Choice itself has been pretty good about getting the w/o assigned and approving the repairs. I will remain a CHOICE customer as long as I can.

I said that the hot water tank was making a bubbling sound. He thought there was air in the line coming out at the sink. What he did was lower the temp of the tank and purge the pressure relief valve. It helped some but I am going to ask him to come out again.

The mechanic determined that a electrical part had to be replaced. He said that the part would probably be delivered in three days. Unfortunately, I learned that another mechanic would install the part by July 6th. This would mean that I would not have any way to wash my clothes for a period of about 19 days. Either fix the washer faster or I will pay $200 and provide me with a new 4.5 cu. ft. front-loading washer.

Service provider was AWESOME! He received a bad motor for AC fan and, when contacted, immediately returned and worked until very late in the evening to get the AC up and running. It was the 2nd hottest day this year and we very much appreciated his commitment to getting this right!

Phil did an excellent job...as he received information, he relayed it back to me... Made sure I understood the process and what to expect... Confirmed appointment and adjusted his schedule for me. Came within the time he stated and made sure everything was good before he left and answered all of my questions... Thanks Phil.

Professional Service person arrived on time. He quickly diagnosed the problem and efficiently replaced the capacitor within 45 minutes. The Air flow was operative and cooling with a few minutes. I would highly recommend him and use this company again!

Michael ** was the service rep and quickly responded to all my questions and gave fast, courteous and amazing customer service. Locked in Home Warranty with 3.5 years as a veteran and I am excited to be part the Choice Home Warranty Family.

Choice Home Warranty has denied my claims twice and I've only made 3 service requests. They deny a claim, you dispute it and they don't even respond to your emails. I had American Home Shield for 10 years and was NEVER denied a claim. Don't sign up with CHW. It's a total waste of money.

I am blown away with how quickly Choice responded to my request. In less than 24 hours the service provider had contacted me and in less than 48 hours the job was completed. This would have NEVER happened with my previous home warranty company. I’ve already recommended Choice to 2 coworkers. I’m SO pleased. Thank you!!!

The representative at Choice Home Warranty was very helpful and repairman that came by initially and very professional and knowledgeable and they are now waiting for parts to arrive in order to complete the needed repairs on our microwave/range and refrigerator.

1st time used 5 star. The time frame on this repair, double talk by different individuals, and reassignment same company. One month maybe to complete. Repairman this time so far 5 star. It will cost us about $50 in washing when this job is completed. Another 2 weeks?

I called for info after receiving e-mail from Albert ** who couldn't be found. I like continuity so I called back only to reach others, not Albert so I spoke with "Bob" who said he'd be my contact. After fielding and receiving info and questions and negotiating a plan and price, I committed and gave my payment info. Bob said I'd receive policy info by email with particulars which I did but my address spelling was wrong which I wanted corrected so I called back in less than 5 minutes but no one could connect me to or appeared not to know who Bob was so I was put in touch with Toshanna who said if I called for service to customer service, whomever I contact would provide service for me but I did NOT have just one person on a consistent basis.

I have needed to call Choice now on three different appliances and each time they fulfilled my expectations for service. Their response time has been pretty good as well. No hassles like with other companies. I highly recommend Choice Home Warranty.

Hi. I had an account with Choice at my former home and was nothing but completely satisfied. Due to the fact I lost my husband of 51 years I had to sell my home and downsize as I could no longer keep my home. In my new home I wanted Choice again and when I called in I got a salesman to give me a quote. As it turned out I could not afford the three year plan in one lump sum so we decided on 3 installments which would be fine however for whatever reason (I am assuming it is his commission) he got very pushy about it. He kept giving me these "deals" and I kept telling him I could not afford the full amount at this time and he just kept saying use a credit card.

Excellent communication and clarity from Wayne **. We didn't waste time and came to an agreement efficiently and moved me from First American Home Warranty to Choice Home Warranty. I will cancel my First American Policy in the morning, and send a copy of it, cancellation date 7/12/21, to Wayne, so my Choice American Home Warranty can commence then.

Please hire this person for your HVAC needs! He was such a blessing! Our tenants A/C went out. We called home warranty hoping for the best, knowing normally that’s not what you get. We prayed… HE answered. Joseph with Houston HVAC Express (832) 883-7474. He was dispatched and worked all day to get the A/C fixed = SAME DAY! Wow. Here are the tenants text comments when I asked if they treated them well: "A+++. Dude knocked it out of the park! He was working so hard out there so I offered him some pizza and he politely said "I'd rather finish the job" and kept working. Absolute gem. …That's work ethic if I've ever seen it." Houston HVAC Express (832) 883-7474.

My unit went out on Saturday and repair man was not dispatched until Monday. It was very hot and uncomfortable. I felt a repair man should have been dispatched sooner. I hope that my next experience is handled in a more timely manner.

Very straightforward and to the point. Did not find the leak on my refrigerator, very disappointed in having to pay the $65.00 service fee. The guy was very polite and really looked for a leak but could not find it.

My garbage disposal was leaking terribly all of a sudden. I called into Choice Home on a Saturday morning. On Monday I was visited by J & L Plumbing who found the non repairable leak. He immediately left and went to get a new garbage disposal. He came back and installed it immediately!! I’m very happy with Choice Home Warranty company and will refer friends.