Choice Home Warranty Reviews

Dwayne, the electrician who Watt-up sent to provide the service, came in on time complete with mask and gears. He was very courteous and friendly. As I described the electrical problem, he was very attentive and he asked questions to gather info that he needed to solve the problem. He then explained to me what the problems were, then proceeded to solve all that were covered in his assignment. He was a very helpful guy - truly a big asset to his company.

I just signed up so it is too early to rate my experience! The sign up went very fast and I was pleased with Max the salesperson! I have some familiarity with these programs since I was the beneficiary of a program when I bought this house.

I was still looking @ the website when he called and he was very pleasant and upbeat about his company. He made it very easy for me to make the decision to switch from my current home warranty co. to this one.

I submitted a claim for AC repair on a Thursday evening May 20th. It was assigned and the repairs were done by the end of Friday May 21st. This was a much better experience that my previous experience with CHOICE assigned technicians.

Appointment scheduled quickly- technician was able to arrive earlier then scheduled appointment time. Technician described the issue, made recommendations and took the necessary action to get system operating properly. Received from Choice a detailed explanation regarding the substance of the issue and why that issue is not covered under the contract.

We had a dead fridge...called Choice warranty.. They had a service guy out next day! He diagnosed...They said it was unrepairable. Next day, I got an email with an offer to replace fridge with a LOWE'S GIFT CARD! I HAVE NOT ACTUALLY RECEIVED IT YET ... BUT I'M THINKING THEY WILL BE QUICK... TO BE CONTINUED.

This was my first service with Choice, I was with Homeserve for over 4 years and I am so happy I switched. Choice is more professional, well organized and easy to contact. The recent tech I had for work on my Sub Zero fridge was far superior to any techs supplied by Homeserve. Very satisfied.

The service company Harris County Appliances was great actually so far the only bright spot with this experience. It’s been over a week. No completeness to my dishwasher issue. The $246 to purchase a new unit is only half of what low end dishwashers cost. Disappointing to say the least. I’m now waiting again on the $246 to go and purchase a dishwasher, how long will this take?

I filed my claim and had a response with a technician and date within 24 hours! The technician kept me updated either by call or text about arrival time. Tech was very friendly, knowledgeable and helpful. Received email before tech left with the claim settlement and how to retrieve my gift card! Best experience I've ever had with home warranty companies!

You seriously need to get organized in your offices to where the clients are dealing with one person. I had several calls from an office that is not here. Plus the CS didn’t have a connection with the the company they hired to do the job. You can try knowing the real date thing are happening!!!

My claim for a water leak I told the contractor I would pay for the water heater to be removed and replaced after the water leak was repaired. As usual Choice will not cover ever the repair of the water line which IS COVERED as a warranty item I what the repair covered please contact A1 Service and OK this repair. I would like a call back with an approval for this repair with no excuses from Choice for this repair...

Loay ** was very professional and efficient. I was set up with my new plan in mere minutes. He was very thorough in explaining options and coverage. If Loay's customer service is a reflection of the company then I made the right choice and am in great hands with Choice Home Warranty!

Mr. Wes from Millbrook plumbing tried to fix problem but because this policy wouldn't paid him if he climbed on the roof to fix. I had to live 4 days more before I paid to have it fixed. He was honorable by not taking the $75 deposit money. Choice will not be renewed.

Though I was able to cancel this service call because I was able to solve the problem, the service from Choice was both professional and their response in finding a service company was timely. This was my second call to Choice for service in and I'm very satisfied with both.

My Air Conditioner was not blowing out cold air and I put in a claim and received an email right away. They sent someone out the next day. I received the approval to get the work done right away but was after hours but, Butler M-K Heating & Cooling did fix it and I am very happy!!!

Choice is very good with a quick response when I have had to file a claim. When my air conditioner went out, I was put in contact with Integrity Cooling whom I was very pleased with. Thank you Choice Warranty for coming to my rescue.

As I read other's reviews and knowing my own experience with CHW, I can say that there is something wrong with all of those people reviews. #1. They never repair anything. #2 Upon the tech arrival they take pictures of the appliances in question and without opening them up and look up at the issues, they will take pictures with their cell phones, asked for the $45.00 service fee and will tell you that they will call you back after they get an authorization to fix the problem.

So far one claim has been resolved and I am happy with the turn around time. Blue Star was sent out for repair on my washer and they were very professional and did everything in a timely manner. Would recommend them to anyone.

The Garbage disposal was leaking water from where the power goes into the disposal. The Garbage disposal was replaced and it took less than 10 mins. It was quick and easy install. We called for a service over the weekend and the tech was assigned for Friday and it was replaced right away. I will recommend this service.

Submitting a claim was very easy via the online application. The response was also quick. An appointment was made the same day and the technician showed up within the time frame given. Completely satisfied with the service received so far.

Put claim in on the weekend and they came yesterday (Monday). They are going to fix my oven next week! The repairman was very knowledgeable and explained what the plan was and how it all would work! Very satisfied so far!

I believe the claims representatives I dealt with were quite efficient and polite, as well as professional. They promptly took the first claim, then when needed, cancelled that one and took the corrected claim. The plumber called right away. Dora **

I had Andy come by for the inspection. He was very respectful, wore a mask and seemed very knowledgeable. Although he didn't come at his scheduled time. I think there was a communication problem between him and Choice. I had to track him down by the phone number in the claim. Other than that a good experience.

Very upset that I am having to pay for someone to come fix my icemaker when I told them that the last time they came. It was never fixed so why should I have to pay again for someone to come out here and fix it. I cancelled the appt after being told I had to pay again for something that should have been fixed in the first place.

Happy with the response and service. Technician arrived the next day and was very professional and pleasant. This was the first time I had to put in a claim and if this is the response all the time, I would highly recommend.

The contractor (T&J) was thorough to assure that they're taking into account all of our needs and took the time to explain everything to us. At this time we're still awaiting approval for services to be rendered so our rating is premature. Hopefully we'll hear something later on today on when to get the services started.

AC-DC HVAC was scheduled for the following day that I called to make the claim- which was perfectly fine. But ended up calling that afternoon saying they had an opening. We took it, the technician was there right on time. Diagnosed the problem, made the suggested repair. So I hope that we will no longer have any issues with our system. The repair was quite simple- a new thermostat installation. I do wish they would have given us an option to upgrade the thermostat to a WIFI enabled device for an extra charge.

Making contact with Choice home warranty was quick but I couldn't reach anyone to talk with so I had to send them an e-mail but it got done in a good timely manner when I filed the claim on 22 MAY 2021. The tech arrived about an hour late but I was ok with it. Due to him being kept at another job. He fixed the problem in about 30 minutes and I was happy about that and what he did. I forgot his name but he was good. Thank you PRO GARAGE.

I am reviewing My technician from Sears. He was on time, thorough and informative. He knew his stuff and took the time to explain things to me. He gave me tips for the future to help maintain the product. I would recommend him again to a friend.

I am a senior citizen and needed help desperately with my drains all being blocked? I have had CHW since over a year ago and was given no help when I needed it the most. I opted out after 2 days for reimbursement and contacted a plumber on my own and paid for it on my own and will end my contract with CHW in the very near future. All this even after I had told people on Facebook that you were the best in the business? I was taken aback by the way I was treated. I paid $225 and got the problem fixed by myself. I will have plenty to say on face book about this experience. Jerry **

Saretta **

Green Heating is a GREAT company to do the work. They are very good at explaining the problem. And Choice has a rapid turn around on questions and concerns. So far things have gone well. I hope that my reimbursement comes as fast.

I wasn't home when the Tech Came to my home, but he left a message on my phone saying that he was on his way, he sounded so nice & courteous. My son was home and he said that he was so nice & considerate. We need more like him in this world.

I logged into Choice website. I filed a HVAC claim. I was notified within a few hours of an appointment time. The company sent out was extremely knowledgeable and professional. They cleaned my system well. They gave me a class on how to provide monthly maintenance. Very pleased with the service. Thanks.

I am new to this warranty company. I didn’t have my contract number so I put in my email to get it mailed to me. I didn’t see it for a few days as it went to my junk folder. I tried to place a new claim for my stove. I put my email and contract number and the Information and the website said I need to call the company to give more information. When I called, customer service was closed. I do expect this to work out well but it has been a hassle thus far!

The toilet in my master bedroom was leaking water. I called CHW and placed a claim. They set me up the very next day. 3 working days later my toilet was repaired. Thanks CHW! The contractor they assigned to my repairs was very professional and courteous. Again....thanks!

The signup process was informative and helpful. The agent spoke plain English and was not in India. I hope future interactions are as good. I also hope I won’t become inundated with calls, texts and emails, e.g. “Don’t call me - I’ll call you”.

I was referred to your company by a friend who just signed up today. James ** was extremely helpful and courteous. He answered all of my questions and made me feel very comfortable with my decision on signing up with the company.

They were great. They did a very good job, well knowledged in their job, give me the right information to proceed with this claim. I would recommend Choice Warranty to all my friends. That’s how good a job you all did.

I was very disappointed that the repair was not covered. There was a leak in the external pipe. Why it wasn’t covered I have no idea. There was no odd use or foul play - it was just regular wear and tear. It seems like Choice Warranty is now being really nitpicky on what claims they cover and what they don’t- I wish I knew this before I paid for three plus years up front!

I saw looking a TV after I join the team and saw that I don't get the best deal. My rep. didn't offer me the $200 dollars off that you guys was offering on TV and I would like to have it so if someone would please call me I would write a better review but I don't think that was fair to me as a client.

Today I found that I have an electrical problem. I contacted Choice via online information. They called me immediately and started the process which amazed me... It's like having the best Landlord in the world... I'm a homeowner without that landlord to call... This was more than I expected. I'm extremely happy so far.

My a/c was not cooling and contacted Choice Home Warranty and they sent the technician in 24 hrs to fix the problem. The problem was fixed but they found two other problems and they could have fixed it but they were said to call the warranty co. for the additional problems and hence the four stars. Choice home warranty still fixed the main problem and hope that they would let the technician correct the other problems next time to save money and time. Thanks.

No other comments at this time. Will have additional comments after work order is completed. This is only my second claim and the first claim was denied because CHW indicated that the previous work order for stove vent hood wasn’t covered by my warranty. Thanks ????

Updated on 05/27/2021: Joe arrived on time, calling us twenty minutes before arrival. His manner was very cordial and friendly. Within 20-30 minutes he was able to insert a tube into our fridge to help catch the water that was leaking enroute to the ice maker. We had someone out previously that didn't do that step when we wanted the leak repaired and that was not accomplished the first time.

I am getting an e-card within 30 days on a new washer. Why 30 days when I need a washer now and why can't I choose where I want to buy from. Too many restrictions. You could have sent a check. That's what I got on my water heater replacement.

So far the claim has been submitted and awaiting a technician to call me to setup the service. It was very easy to submit the claim and the response has been very timely. I hope to fill out another form with a positive note after the work has been completed.

Raw sewage was backing up and I called on Saturday and by Sunday night hadn't heard back from Choice so I had to get my own plumber and apparently after 1.25 hours waiting for someone to answer the phone on Sunday to let you know I found a plumber. No one ever answered. Then when the plumber tried to get ahold of choice all he got was website not available. Now I am trying to contact reimbursement department and haven't received any call backs.

He was on time, very courteous and kept the repair area clean. He made the necessary plumbing repairs with a high degree of knowledge. He went out of his way to obtain a necessary replacement part that was not on his truck. I was quite satisfied with his work.

Your technician was very professional. Thank you! He was on time - very important to me. He explained the problem. He gave me my options and then said he would call back for the time he could come back to complete the project. Very impressed with Choice Home Warranty! DOUG...Saint Augustine, Florida

Efficient agents responded in a timely manner. Scheduling for meeting with claims review was difficult, every date I selected was gone very quickly. I take that means you are handling lots of clients. That can be good and bad. Clients don't agree with decisions when appealing to review team.

Mohammed provided outstanding service on one of my garage doors. He took the time to explain to me exactly what the cause of the problem was and the door is working very well. I received a couple of phone calls as well as text messages providing me with updates on his arrival to my house. I will definitely not hesitate to use their services again.

Was hesitant when I first purchased the warranty. They have been great! The only negative comment is having to wait for authorization. However, it’s completely understandable. It really helps to keep unexpected expenses down. I’ve had to use them more than a few times throughout the year. Would definitely recommend. Thank you!

Kendra was absolutely lovely and answered all my questions. I have a few other questions and I am currently on hold to speak to one of your reps to ask my additional questions. It sure is a lovely day today. I hope you're able to get out and enjoy some of this beautiful day.

I called to inquire about getting a new policy as I have had several problems with my old home warranty company. James ** was extremely helpful setting me up with Choice Home Warranty and your company is rated top in the country! Your rates are very reasonable and the coverage is extensive. I look forward to working with Choice!

I’m really glad my mother referred me to Choice Warranty, I’ve had the service over a year and recently had to use it more than once since. It’s been a great service at times of need. The company is very prompt and makes sure everything is satisfactory. I’ve even referred friends to this excellent company. Thank you!

Opened a claim on 4/12 with a service call on 4/14 with a part shipped for 4/28 but had to schedule a 3rd as the wrong part was shipped then a no-show on 5/13. On 5/14 received an email that a replacement part is unavailable but because my fridge ice maker is non-critical to the cooling system the entire repair is declined. On 5/24 the escalation manager said there was an exclusion for built in ice-makers to begin with?!?! He wouldn't refund even refund the service call! I said I would contact the BBB and likely cancel and hung up.

They were very professional and courteous, made sure that we had a specific time for their arrival and answered all of our questions thoroughly. We would most certainly use them again and hope to use them for replacing our HVAC system. Thank you for sending them out!

This was my first experience using Choice and I was a little disappointed that they did not schedule my appointment for several days after my claim. The service provider they sent out was prompt, friendly and knew exactly what the problem was and it took him about 2 minutes to fix my garbage disposal, which basically only needed a reset which cost me $75. My fault, I should have done a little investigation on my own and avoid the need for the claim. Yes, I probably would recommend Choice to a friend.

Simon was excellent to work with! He was very pleasant, as well as, very knowledgeable. He reviewed multiple options available to me so that I could make the best choice for my existing circumstances. I would highly recommend him to others.

I put in a claim this morning and I am waiting to hear from a plumber, I have guests coming to my home on Wednesday for an end of school party and a High School graduation party on Saturday. So I am not happy that all keep getting is these emails to provide a review when all I want is a phone call from a plumber who is going to fix the leak for my $75 copay.. do me Choice warranty.

Had an issue called and booked a slot for the technician, he came in before the scheduled date, fixed the issue and all sorted out. However, after he fixed I am facing another issue with the same appliance, so will have to call them again.

The company that you recommended to come out to fix my machine was 100% great. I highly recommend them For any of my repairs. He was accurate, on-time knowledgeable. Fix the problem and hung around to make sure that actually worked.

Choice has been our home appliance and general electrical components protection company since 2017. They have been efficient with their services and very competitive in pricing as well. This is our second home being covered by Choice. We appreciate their help in this tough world of service we live in. Thank you.

Still have issues with dishwasher. The clips are still broken. Tech said he would get back to me. Waiting on what is going to be done with the clips. Need someone to call me and explain about a replacements. Thank you.

Technician who came out was very knowledgeable. My dryer was actually covered except I had to pay $75 for the tech to vacuum out the lint. I constantly take out the lint and even clean behind my dryer. I have OCD so for them to say that’s not covered is saying like I don’t clean out the lint. I wasn’t happy with paying $75 for the technician to vacuum.

Service call from Bob at A&E Factory Service was prompt and very helpful. Bob reported that the main bearing of the LG washer had completely failed. He also reported that the cost to repair would likely exceed the replacement cost. What is the status of this claim? Today is the 24th of May and the inspection was April 26th... Nearly 1 month with a hung claim?

We are really happy to get this service, was smooth and easy, professional technician, we really love the job already done, we will highly recommend CHOICE HOME WARRANTY as secure and protection of your property, thanks to the company to help us to solve our claim, we really appreciated it.

Like the way my claim was quickly attended to; however, the temperatures are in the 80’s and I called today Sunday. Repair is not coming here until Thursday. That is 4 day wait without air. We feel it should be 24-48 hrs turn around.

I had placed a service claim. Got it processed in matter of minutes and the technician from the network was assigned the service was scheduled and completed the next day. So satisfying. I am glad that I already have Referred Four of my friends and relatives to Choice Home Warranty. Steve from PMD Plumbing/HVAC was so friendly and Punctual. He diagnosed and resolved it so quickly. All STARS from me.

Immediately responded and scheduled appointments in the same week! Loving this warranty and their service so far!! I'm having issues with both ac and my oven and it was so easy to submit a claim. The service was so quick and easy!

The work was completed in a timely manner. I had your service person out less than two (2) months ago for the same issue and I was charged another service fee, that I didn't think was fair because of the short time period between service calls. I have no complaints about the work, only the service fee.

The repair person came exactly when scheduled. He diagnosed the problem, fixed it, and finished in a short period. We no longer have a leaking refrigerator and the freezer and main compartment are working perfectly. No more water on the floor.

Technician was friendly, efficient and plainly described the issue and conveyed to CHW the situation so that they were able to make a quick decision. Easy experience indeed. I know on a hot water heater, not everything is covered, but this was clear and easy.

I highly recommend getting CHW. Reps are always friendly, helpful and Spot on with getting answers fast for you. CHW, ALWAYS gives you peace of mind. After each phone conversation, I feel at ease with knowing CHW has my back. Reasonable Monthly or Yearly rates. You choose your coverage and you never feel pressured from them.

I am very disappointed in Choice Home Warranty. I have their coverage on three houses. I have had only two claims and both were denied - things that were originally said to be covered. I don't understand a company that says something is covered and then when you file a claim it is not covered after all.

The technician was very courteous and kept in contact with me concerning my appointment. He explained to me what the problem was and made suggestions on how to improve and avoid future problems. I would definitely recommend him and Choice Warranty to friends and family. I appreciate CH for having such an excellent technician, he is a very good reflection on CH services.

The representative I talked with provided all information but was impatient and pushy. I did tell him that "it would be nice if you took a breath and gave the me a moment to think and ask questions." Please educate the representative as this would make for a more pleasant experience.

John was very good in diagnosing our problem with our Pentair Water Softener. The “ERR3” error would not go away, and he recommended replacing the unit, as the camshaft would not reposition itself, as it’s supposed to. The unit is not working and will not regenerate itself. Please accept John’s recommendation. Thanks. Ken

I spoke with Simon about a previous icemaker claim and a new water softener claim. He did well in assisting me make right on the icemaker claim that had been denied although I have coverage and submitted a claim for my water softener by DuPure in the hopes the company tech can complete his work.

Turnaround time for an appointment was quick. I was able to get it the very next day and the representative was very friendly and knew his job. I will definitely do business with them again. Even with the wait time for approval of repairs was only 24 hours.

I was called for an appointment the next day after I submitted my claim and the tech actually came out that day. Very fast service. The tech was courteous and quick with everything fixed that day. I was pleasantly surprised and satisfied.

Had a problem with my Heat Pump and called Choice Home Warranty! They got a contractor on it right away! The contractor repaired that day! So if you need a good home warranty company you need to get Choice Home Warranty!

Stay away from this company. Very time consuming process for claims and resolution and lots of hidden T&C. It's a pain and most of the rep's & service contractors are rude and un-friendly. Claim process takes forever and they don't cover what they promise at the time of selling.

Waseem was very knowledgeable and professional. I highly recommend his work and I would recommend his return if we ever need a technician again. He recommended and he went out of his way to explain. If we can recommend Domitian will be him.

I will know more when the tech. is here to fix the problem. The lady I spoke with and reported my problem was very nice and made it easy to report my problem. This is my first time to make a claim and am pleased so far. Thank You for being right there and making my claim for me. Jerry

Had an issue with the master bath toilet. Submitted my claim via automated service with ease. Received an automated call a couple hours later confirming an appt. Extremely pleased with the ease of rectifying the issue and quick response of the company in Choice Warranty’s network.

The technician was communicative, on time, friendly, knowledgeable, however he could have lubricated the garage doors but told me to do it instead this was highly disappointing. He did tighten the sensors & offered good advice on how to avoid future issues.

The technician arrived on time. Spent considerable time diagnosing the problem and informing CHW what was needed to fix the problem. We received a response from CHW within a couple of hours on acceptance of replacement of the air conditioning unit. We are now waiting for an appointment to replace. I would recommend anyone buying a home on this warranty service. The technician was very good. I will definitely renew next year!

HVAC tech came out found the issue, took photos and wrote a summary then sent it in to Choice. They made a great decision. Now we are on our way to getting my new heat pump/ac installed. I am glad to have the warranty due to the fact my deductible is way less than what it would cost me if I did not have the Choice Warranty.

(Repairman) called me to tell me that he was going to house to “look” at AC not working about 1. Insisted on warning me it might take hours to get ok to fix. When I suggested he go so we could get it fixed today he got angry and hung up on me. When I called Choice back they told me we would have to pay $250 to get it fixed. Our contract is to pay $65. I asked for manager to call me back. A few hours later a “ manager” Natasha called me back. She was nasty and said work is not done on weekends, that “vendors” can handle jobs the way they want and I would have to get in touch w/ vendor for appt to fix. I called vendor and a day later no call back. Meanwhile my tenants have been in 90+ heat all weekend. This is disgusting service. Someone needs to address this immediately.

Called in a repair request. It took a couple of weeks to find a repair technician but the brand of washer kept being incorrect and it ended up over a month before Choice found Appliance Technicians Repair and Service LLC. Brandon responded the same day as assigned and was able to diagnose over the phone, contacted the manufacturer and got the parts shipped directly to me and responded the day the parts arrived to complete the repair. Very efficient and professional.

I LOVE GARRY... your friendly plumber. He's great!! Very responsive, dependable and punctual. I would recommend him for any of your plumbing needs. He worked with me through my busy and hectic schedule and helped figure out a time that worked for both of us. He is highly knowledgeable. Excited to work with him again.

Denied to repair my hot water tank. I was denied on my last claim but after a hearing it was approved. But waiting for these is stressful because I still need a hot water tank. Had no hot water. This warranty was supposed to give you a peace of mind. Not so.

Max was extremely knowledgeable. We discussed what the plan covered and what would fall under insurance. He knew his stuff and was absolutely not pressuring in the least. It was great. It was helpful to know what issues would fall under the coverage so I have an accurate idea of how the plan does and doesn’t work.

I appreciate that Choice Home Warranty sent someone to come look at my stove. I’m thankful that the last person I talk to was kind and helpful. He took the time to listen to me and apologized that my claim has taken so long. Again thank you home choice.

Service was decent but the price they offered (and wouldn’t budge on) wasn’t even close to the hat it cost to replace my dishwasher. I understand about age and all of the appliance but I expected at least half of replacement cost for a similar one. When assigned to a case manager, it was a full 3 weeks to get a meeting. Then 30 days to get the gift card to Lowe’s which limited my choice where to purchase. Not sure I’ll renew when it’s time.

The service person presented himself neat, clean and professional. He took care of the issue with one call. I have always been pleased with my service from Choice and the people they send and this was no exception. The service techs come out within a couple of days and are have always taken care of the issues I might be having. I am a Realtor and refer Choice to all of my clients.

Professional and courteous service. I was pleased with the automated appointment scheduling. Also, there was a reminder call for the appointment in advance. The technician fixed the broken part and installed the new part. My range is now working properly. I would recommend this company to some friends. Enjoyable, convenient service.

Within 2 days someone came out to fix my problem, technician was professional and knowledgable. I would recommend Choice Warranty to family and friends. Hassle free and no more worries on trying to find someone to fix issues in your home. Very happy and satisfied customer.

So far I have had good service throughout my demise of one of my Refrigerator's going out. The Choice Home Warranty Representative, the Residential Home Repairs Representative, and the Technician were very Courteous and very helpful, understanding. I recommend Choice Home Warranty to everyone I know.

My husband had heated several items in the microwave without issue. When he got to the last item, the turntable stopped turning and the microwave wasn't heating. I submitted a claim online that evening and two days later the tech was at my home. He initially thought he might have to order the turntable motor, but was confident that he could get it heating that day. Well, in less than two hours, the unit was 100% fixed. I couldn't be happier with the ease and speed in which the repair process took from submitting the claim till microwave was fixed! Very satisfied customer.

I must say I have never had a repair man to come to my house and fix my problem so fast. I called about my problem and the next day they were here to fix it. My repair man was name Amen and he the best repair man I have every had. Thanks Choice Warranty.

I can’t thank CHW enough for their professionalism and service. I had an issue on Saturday for my AC and someone came out on Sunday to fix the issue. The whole process was painless and very efficient. We are very fortunate for them! Thank you!

I will never recommend this company. They will use any means possible to deny a claim. After 3 years with a great home warranty company, I cancelled my plan with Choice Home Warranty after only one month into my plan with them. I returned to American Home Shield. You get what you pay for and you get a lot more with AHS! Costs a little more, but it is a no hassle company. Choice Home Warranty is very good at giving a customer the run around with a claim...and you better not want your problem resolved soon, it can be weeks.

Waiting almost a week for service was just too long! This is the reason for only two stars. On the other hand when the Serviceman arrived All Issues were Fixed Properly and Quickly. I would recommend C-Force Plumbing to fix my plumbing issues every time.

We began our contract with Choice in April. In the last almost 2 months we have made 2 claims. In the first claim we had was our dishwasher. Because the serial number sticker fell off, the tech never even looked at it. They offered us $200 for a new one, which was closer to $100 after their fee. They also only give payouts with Lowe’s gift cards and you have to wait 30 days. So we still have no dishwasher, more than a month later.

The technician Juan was very knowledgeable and thorough in his assessment. Found the root of the problem and solved it immediately. Then checked the temperature to verify it was working as expected. So yes, I will recommended him and his company again.

It was a very fast fix, but when you didn’t know this is what you do! Call for help. A learning experience for us. Thank you! Learned there’s a reset button you have to push and wait approximately one hour till you have hot water again.

My washer and dishwasher were both beyond repair, according to the service tech. The price that was quoted for both, which was somewhat disappointing to me, was barely enough to pay for the washing machine alone. Because we have been loyal customers for over 3 years and never had to apply for a service request, it seem that would have been taken into consideration for me to at least get retail value for my appliances.

Dear Choice Home Warranty,

When the tech came the 1st time, he increase water pressure on master toilet to remove noise and didn’t have the fill valve to replace the other toilet. When the tech came the 2nd time, I mentioned to him the increased water pressure was causing another sound and asked him to look at it. He said he would but left before looking at it. This is a bit disappointing.

Techs came in and changed a couple of parts on my Ac unit. Everything works fine now.. Great Job. I would definitely use this company again. I was pleased with how fast Choice Home Warranty found a company to come out. Once again great job.

The gentlemen that came out from Saving Grace plumbing (Colton & James) were very knowledgeable and did what they could to resolve the issues I was having with the toilets. After working on the sewer lines they discovered it was a city issue. So grateful for them & Choice Warranty for sending out a top notch company!!

We've been told we'll receive our Lowe's e-gift card (and we certainly had no choice on that!) within a 30-day time frame. Thanks for the nonspecific time. I'm glad it was quick resolution, but by no means should it take that long to email our payment.

He was on time, even could have come a day earlier if my schedule had allowed. He was very good and was able to diagnose my issue. We are waiting on CHOICE to approve the repair which I expect they will. Thank you for helping make this easy.

My property manager had tried calling to schedule a repair and no one called her back. She had me convinced that the service should be cancelled. I decided to try myself and did an online service request. It went very smoothly and the technician was great to work with.

Dryer repairman arrived the next day and only one hour late from scheduled appointment time. He fixed the dryer very quickly and in just one visit. He was friendly, courteous, clean, and cleaned up after himself. I would definitely use this service again.

Professional friendly service. Although I wasn’t on the schedule they saw my request was properly made and fit me into their schedule and resolve my issue in a timely manner. The gentleman that came to my home with her professional. You wore booties to protect my floor coverings and explained how to prevent this from happening further in the future.

I was satisfied with the technician everything went find and yes I would recommend a friend. So far I have no complaints and I’m very satisfied with how things are being done. I have some people that I’m going to recommend for home repair, as a matter of fact I was referred.

The electrician that came out yesterday was great. He asked about the problems/concerns and took it from there. Explained to me throughly what he was doing, why/how it happened. He was friendly and courteous. I would refer him to anyone. Great service.

Removed tank and replaced washers, etc. They answered questions I had about another issue in my garage (leak) as an opinion of what I should be doing about it. They were pleasant and professional and very knowledgeable. Cleaned up after themselves beautifully.

Tech came in and fix the job in no time! He was quick and knew exactly what was needed. I appreciate the great service that I have received so far from Choice. I feel confident when I call that they will fix the issue with no problems.

2 year old AC unit stopped working and Choice dispatched a repair person within 24 hours. It turned out it was a little longer than that due to pouring rain, however he called every few hours checking in with me so I knew what was going on at all times.

I am happy with the refund that you have approved... We could not afford a new washer at this time... So with your help, we are hoping to find one that we can afford. Thank you for your help!!! We would definitely your company to anyone we know considering a contract.

My Technician was extremely courteous, knew his job. My air was up and running immediately. I am very proud to be a customer and would recommend him and Choice Home Warranty to family and friends. Completed the job in a timely manner.

I called to have my A/C unit looked at because my air conditioner was not cooling. The service man was great and on time. He took the time to explain to me what was going on with my A/C unit. The disappointment came when I was told my claim was denied. Your company makes it money off of telling consumers that if your company can't fix it that you will replace it. Well I was not asking for anything to be replaced. I choose to get a home warranty service because my home it an older home and with that being said things will break and need to repaired of replace. However if your company is going to deny small claims then what is the benefit to having your service.

I spoke with Bob and Igal. They are great. Sales person's easy to work with.. Let see how is their services now. I got a good deal at a great price, saving monthly from American Home Shield. Good work and Great team!

Your claim phone # said due to COVID, long wait, so I submitted claim on automated system. Would have preferred a real live person to deal with, but I got an email shortly letting me know my claim was being processed.

The repairman was very well informed, and although the appointment had to be postponed because of weather. He Keep me informed about the situation, and when he could be expected to arrive. I just wish I could have paid the fee by credit card.

The Technician who came to my house to fix my refrigerator in the kitchen was very professional, knowledgeable and helpful. He was very helpful in finding the problem and determining the corrective action. I would recommend this person again and to anyone that needs help in the Yoakum area.

They came on time and checked the problem. He found a leak and fixed it. They also filled the freon and the AC is working fine so far. If the problem persists, asked me to contact the insurance again. Thanks!

I needed help with my heater not working properly, I was able to speak a live agent who took my information. Shortly I receive a phone call and also an email informing of the company to come along with their, day and time, along with their number. It turned out it was a circuit breaker issue cause by contractors working outside. I was able to call the company to cancel and also I notified Choice. A very good experience.

The technician went above and beyond to get our air back on some 89 year old mother in law would not have to suffer for a hot house. The appointment was going to be several days later but when he found out he got it changed to an earlier time.

The AC UNIT, a 3.5 tonnage 6 years old compressor failed. Why?? It could have been a dud from the assembly line, lightening or power surge. It failed and for 12 days and after paying for an electrician to say that power is at the unit. I am still being denied coverage or a few hundreds in order to repair my unit. This is stealing and not honoring the contract.

It is ok some difficulty to specify the problem. Had to repeat or change what I want to have the item to be looked at. I am not sure if they got the right information. Needs some work to make it easier for the customer to get the right kind of service.

Manager was very good to work with on my claim. They provided 5 year parts and labor warranty for my AC claim. Very caring and professional manager. I will call again after the unit is installed and also if it fails again.

Very well done. Nice and simple. Quick process for peace of mind with our home. Representative was quick and to the point. Didn’t feel pressured into something that we didn’t want. Gave us a sense of comfort. Would recommend to friends so far. Will see what happens on a claim.

The unit in question has yet to be repaired, even though I've to pay 60.00 service call fee. Once the job is completed and only then I can give a true assessment. Based on your email response, you've decided to replace the unit. So I'm waiting on you.

The representatives that I spoke with were most helpful. However, there are no excuses for the fact that my policy did not reflect what I paid for a year ago, requiring me to work through the resolution team to figure things out and finally resolve the issue. The holding time, transfer, and a "start over" for being disconnected made the entire process very time consuming. In addition, I should have easily been able to do on the website what I was able to do in person. Not a very user friendly experience. For any future claims I will definitely take the time to speak with someone in person.

Aaron was prompt, courteous and quick! He also contacted us prior to arrival. I don't have more words as it was a garbage disposal. From the time we submitted the claim to completion was less than 48 hours.

Our problem was handled with knowledge and efficiently. This is our first time having to call Choice Home Warranty and we are very satisfied with the service. We would recommend this company to anyone interested to a home warranty. The serviceman was very friendly. Good, Good, Good and very good service.

Totally checked for all discounts available. Great phone presence. She should get a raise. Brings a lot of clients your way. I hope the rest of you are as good at your job as she is. Reviews online paint a good picture of your company. Hope they're true.

The service was great responded in a very timely matter and my problem got fixed immediately. I would recommend this service to family and friends any Time. The service guy that came to fix my refrigerator was very pleasant and nice and explain everything to me as he took care of the situation that was needed. Thank you.

Y'all turn the coverage down. Sent me a generic letter saying it was pre-existing which it was working fine a week before. I called and asked for supervisor. The lady said to put it in on the internet and I have not to receive an email.

So far I only signed up with them. So it’s too soon to say right now. I pray they are better than AHS because they are horrible and they put CHEAP parts in your home even the millions dollar homes. So I’m praying this was a good pick and they are CHEAPER than AHS.

A rip off company. DO not ever get into the scam of this company. They do not cover anything other than your manufacturer warranty. You have been warned. Even if they give it free...DO NOT TAKE THIS WARRANTY. They try to give a reason to decline every warranty claim you did. Read other reviews before make a mistake that I did and save yourself some money.

My dishwasher stopped cleaning/drying dishes. This is my first claim. A technician came out within 2 days and I was notified that I could purchase a new dishwasher. The only option I was given was a Lowe's gift card which will take up to 30 days to receive. I went on the Lowe's website, they don't have any items with the preferred makers I liked in store, and nothing was available to deliver. I will not be able to use Lowes' and would just prefer the money myself since I have to go to another store. The rep that called me was extremely unhelpful. Would appreciate hearing from someone **.

Larry was fantastic and explained everything to me that I asked. He was very thorough and patient, and I felt confident in his expertise and recommendations. The service was quick, after I rescheduled last minute he was still able to accommodate my preferred service date/time. Just all around great job.

The technician was very professional and nice. He diagnosed the problem and the parts were approved to be ordered. Just waiting for them to come in and be installed. Hope that they don't take long to get in. Also hope it can be fixed. Because if not, I will only probably get $100 for it toward purchasing a new dryer

He was very considerate of entering our home during the pandemic. He wore protective gear to avoid passing germs to our family. He solved our issue quickly. He was polite and professional from the greeting to departure. Thanks. The **.

The technician from Sears was great. Customer service is terrible. I have called, sent texts twice, with no response. To discuss claim, an appointment must be made; none are available in May, as of May 13, 2021. I accepted the offer of an e-card for $547.00 to replace the washer; it SHOULD be received in 30 days. The claim was made May 10, 2021: NOT GOOD CUSTOMER SERVICE! Still, no response from a Choice Warranty representative, as of today. Very disappointed and very dissatisfied.

Our disposal was inoperable and with chunks of rust in it. My husband and I made an appointment with CHW, then purchased the new disposal so it was ready for install at time of service. The service person came when he said and installed it quickly, nice man. However, after he left I ran the dishwasher and water flooded up out of the relief air gap on top of counter and we scrambled to mop it up. We called him right away and he said he knew exactly what he forgot, came the next morning and fixed it. All's well now, no flooding when dishwasher empties!

The day Choice said they were coming was not correct. Would be better if you guys were honest about it. You said Friday, when I called they were not available until the following Tuesday. Once they were here they quickly assessed the problem & corrected it.

The person who came to make the repair was great. Very good, helpful and friendly. The Warranty is a joke. A zone board went out on my heater. It's a part of my system but they say it's an add on and won't cover it. I am almost $1600.00 out of pocket because of the loopholes and lies the salesperson told when selling it. Reading the contract does not help unless you are an expert in the field of service you are requesting. A total joke. DO NOT PURCHASE THIS CONTRACT. They will put it to you any way they can.

Our technician was great. He called before coming and explained everything well. He came to diagnose the problem and when realized it needed to be replaced already had a new garage door opener on his van. We were very happy with the service and would highly recommend.

Garage door opener stopped working. When the tech came, he immediately noted the problem. Unfortunately, he noted the damage was not covered by the "warranty" and it would cost $220 for the repair. I had no choice. It seems that the last times I called for a claim, they were either not covered, or was offered a dollar amount for replacement. The amount offered has never been enough to cover the loss.

Kayleigh understood my needs, and was able to come up with a good long term plan for my warranty needs. It also turned out to be much budget friendlier than I initially thought. I would recommend her and Choice Home Warranty to my connections. Appreciate the good experience buying the warranty,

Not always easy to get through. Agents don’t easily accommodate the situations. Takes a long time for approval. Companies don’t offer several options for appointments, Leave prerecorded message with just one appointment option. Online not easy to place a call: only on laptop, not on phone

Albert from 24/7 Pool Service arrived on time as he said he would. He was most courteous & a good communicator, he diagnosed the problem quickly-expertly and now we have the pump operating beautifully after following his advice/instructions! Thank You.

I'm happy the way I got a response so fast! I appreciate it. Thanks advance for your prompt attention to this! If there is anyway you could give me a timeline for when you might find someone in your network. I would appreciate it. **

I haven't received a comment or an answer yet from my warranty on my A/C unit that's been out for 2 days now. I called in 5/19/21 and still haven't gotten a call or anything and it's in the upper 80's here in NC. I understand that the unit is under warranty. Can you please have someone contact me as soon as possible to get this situation can get resolved.

My air conditioner wasn't working and Choice Home warranty sent out Air Zone agent, to fix my A/C. The first service guy, didn't know what he was doing the first day, he diagnosed my A/C wrong! So they sent another guy the next day and he did a great job diagnosing and fixing my a/c!

I have been dealing with this issue for the last two months. The assigned technician refused to honor the repair, Choice didn’t know how to resolve problem. Manager Alyssa took action and problem seems to be resolved. I’ll let you know if I’m satisfied when job is completed

Speaking to recorded voice did not accept or understand my response so I had to be disconnected and start over 3 times. Finally when I got a real person service was fine. Representative responded and acted immediately. Very polite. Do not cut me off like the recoded person who doesn’t understand when I say yes.

Luke was our sales person. He was very helpful in terms of explaining coverage and giving us guidance on different plans. He has been helpful with straightening out claims as well. He was unable to assist with our plumbing claim as he was on vacation.

I only called 45 minutes ago and put a claim in. Have not called back yet. Sure they will call back and schedule a service appointment. Have used them last year. They were very responsive and helpful.

The Customer service agent was very helpful and polite. I would definitely recommend Choice Home Warranty for any home warranty needs, for any issues with their home. I would recommend not going without one. My air conditioner quit working and the customer service was right on it.

He spent time thoroughly checking all components of the AC including the blower. Said the unit was pretty efficient. When he had to go inside the house to check the blower in the attic he wore shoe protectors. All in all a good experience. Only thing is that the service fee has gone up. Again.

Great service and repair company. Best group I have ever had. The techs contacted me prior to arrival and arrived on time. Cleaned up after the repair. Both techs very clean cut and friendly. Great company. I will recommend both Choice and Able Appliance company to anybody needing this type of service.

I'm not satisfied at all. My AC went out after a storm and Choice Home warranty refused to cover my ac system. The tech from Air Today company wrote in the report that the coil was dirty so therefore it was not covered. However the tech said my unit was old and needed to be replaced. Inconsistencies.

I needed a new shower valve installed and they have denied the claim because of the to calcium deposits. I think it is normal wear and tear. Not happy with Choice Home Warranty at this time. I would not recommend them and will not renew. They have set up a meeting next week to discuss the claim, so perhaps I will have a better outcome.

Problem with garbage disposal. I Could not make appt set for future date, so plumber came same date I called to reset apt. This was very much appreciated that I did not have to wait, as I could not use my sink or dishwasher. Plumber disassembled disposal and cleaned it out thereby fixing problem without my having to purchase a new disposal. He was very professional and very courteous and very prompt. Would absolutely recommend using him again.

Ms. ** was very professional and knowledgeable of the services that are rendered with Choice. I was pleasantly surprised of her wit and candor. My first time with Choice, so I hope that my future enrollment and services with them are just as professional and service are as promised.

After having a bad service experience with my previous homeowner warranty company, it was a pleasure to have my problem solved promptly by Choice. Service tech was prompt and informative. I expect any future problems will be resolved in the same timely manner. THANK YOU.

Jay was very quick to respond, and very knowledgeable. He answered my questions and was very respectful of me. He got me a discount for senior citizen and veteran. The only thing that bothers me is that I had o decide right then to take the deal to get he discount and I would have liked to have discussed with my husband first. Also I don't like that the money is taken out immediately but coverage does not start at that time.

Schlomo was a great customer care rep. He even answered when I called back. Great service goes a long way!!!! The price of service is very comparable with other companies. I hope I don’t have to use the service but if I do I feel I’m in good hands

My experience with my customer service person Neil was very professional. He was helpful and was trying to give me the best offer he could possibly give to me. It was very affordable for what I could pay at the time.

Signup was very easy. This is my first contact with the company. If service is as good as signup it will be great. My only reason for leaving the previous home warranty company was the customer service was pathetic. Individuals answering the phone lines could not understand what I was saying and I could not understand them either.

Last Saturday my tenant, who lives in Washington DC (I live in Los Angeles), contacted me to say the garbage disposal in her condo unit stopped working. I immediately filed a claim on Choice’s website. Within a short time I received an email with a service date and time for Monday morning. The technician, Tyrone ** from BME Services LLC, came on time, replaced the disposal, and all went well. I paid him the $85 service fee (plus 6% for the credit card charge fee) over the phone. I was satisfied with the process, the technician and his work.

You guys always deny my claim that's why I left last time. Now you have denied my claim again making me think you guys are a fraud, so tell me how do I appeal cause I'm really not understanding you guys system.

Hi, Technician did his job well as far as replacing the coil outside however, he burned the fuse to my thermostat so the unit inside my house (thermostat) did not work. Tech replaced it with a used one. Not happy. The thermostat was dirty. I tried to Lysol wipe it down and still has a dirty debris on the side that does not come off. I don't know if that will cause a fire. I don't know for sure if he repaired the thermostat up in the attic correctly. I'm very concerned and scared now.

I have had great customer service with Choice, but I must admit I have had not so good experiences with some of the companies that were sent out to access and fix the problem. When I contacted choice about an issue with the technician that came, choice did what was necessary to rectify the situation.

Would be nice to talk to a real person once in a while, having the option to use the person that maintains it would be a lot better. When calling no one answer send you to the website or submit your claim over the phone.

Mike did a good job explaining the policy and the pricing. Trying to sell the 3 year program got a little long! Overall was a good experience and will look forward to using policy. The policy will ensure my home to be well taken care of when repairs are needed.

Serviceman was extremely nice and went right to the job. He quickly diagnosed the job. He seemed to know exactly what to do and got right on it. I am happy with the serviceman and his knowledge of the problem.

I had two seemingly trivial electrical problems:

Another great experience. Tech appeared in the time frame set up previously. Determined the problem with my A/C quickly, and addressed the problem. Service call charge was reasonable, and the tech completed the repair in a timely manner! I’ve used Choice for other problems in the past and has always been pleased with the results!

Pool pump failed. Went 6 days without recycling water. Mustard Alga crap grew. Extra chemicals and time to clean were not consistent with why I got a warranty. AHS took a year to get my A/C straightened out. WRONG and they had my money and I had to learn a NEW language to understand people from ** Egypt. The Pool Tech that was professional and quick. I'm a Retired USN Chief Warrant Officer and F-18/F-14 Electrician-I know Proper Maintenance!

Your agent was very knowledgeable and engaging. She was also very pleasant. As far as recommending your company, I don't know yet. Couldn't possibly answer that till we make our first claim, and see how that goes.

The subject line says it all. You refused to repair or replace my water heater which was covered under the contract and you did nothing. I had to pay for the entire unit myself and its installation. You refused to even send a technician out to look at the problem. The make things worst you are making me type more of a response to this input than I care to do.

Ivan is wonderful. Highly recommend him and Choice Home Warranty. They were fast, friendly and easy to work with. Very happy with the results. We switched from another warranty company and are glad we did. We have had a very good experience so far.

Washer failed and requires replacement. CHW stated that they were going to replace it and offered me about 530.00. I tried to talk to them about how this would not cover anything close to my LG washer and actually you won’t find anything close to comparable for this amount. Then the person said well, we won’t cover ALL of it, we won’t cover retail pricing and we won’t replace by brand.

Good service from A J Appliances, the technician was very professional and made a clean job. Fast attention from Choice Home Warranty, we have to wait only two days to receive the service and the Claim request was very easy by a phone call. Thank you.