Choice Home Warranty Reviews

I have two comments to provide, one a compliment and the other a complaint:

I used Choice service person for my refrigerator. He did an incomplete job and has not returned to complete it. I had pointed the deficiency when he had come and he overlooked it and had not come back to fix it. I used a plumber service person and the person without letting me know took the plumbing part (a Bidet/Muslim shower pipe which I had only asked them to remove and not take with them). I kept looking to see where they might have kept it and then finally I called them and it seems they took it with them. 2 experiences which were not completely satisfactory (and besides the warranty payment we are still paying them $65 to come).

The plumber resolved our issue quickly after waiting a bit for the authorization to repair. The time it took to repair the issue was almost shorter than the time it took to receive the authorization. Maybe a more direct and quicker authorization procedure can be found for a higher customer satisfaction?

Very pleased with Choice warranty. They try to send someone out as soon as possible and they keep you updated on the process. Very easy to work with. You can submit a claim as many times as you need and they will get someone to help fix the problem. I would definitely suggest to anyone they need to choose a warranty through choice.

The serviceman was very polite and got right to the problem. He told me that I would be contacted when he received the parts. I was a bit surprised when I was charged $75.00 for a service fee when I was charged 35.00 for a service call on a Dryer. Would someone please explain the difference.

Within a day of reporting a problem with my dryer, Choice Home Warranty sent out a technician who was able to fix my clothes dryer promptly and efficiently. Service techs fixed the problem in the first call. No need to come back for other repairs. Great service.

I was confused however why Choice was changing the date of service AFTER the repairs were made.

Technician came Chad's Plumbing and he was awesome. He was excellent. He did a great job. Had a lot of fun talking to him. He was Cuban. We laughed and he knew what he was doing and he absolutely did an outstanding job. I would use Chads Plumbing again if I needed a plumber. They're awesome.

I don't like using automated systems, I prefer speaking to a person. I feel a person gets the process started faster, to find a technician and get them assigned, as they understand the problem I'm experiencing. That being said: the problem we're experiencing is that our air conditioners are not cooling like they should. We need them checked as soon as possible! Thank you.

Sadly, my first two calls to Choice did not go through. My third call did. I spoke with Shawn. Shawn provided detailed information on the products and services of Choice. More importantly, he did not say or promised items that aren't supported by the company.

Timer on the dryer went out. The timer for my dryer, they do not have those parts anymore. I will have to get a new dryer when Choice get me my card. I am glad that I have Choice because so far they have been very helpful.

Yes, Nathaniel is a salesman, and I expect him to try to sell me a plan, but few go as far as he did to find a plan that would fit into my budget and still save me a lot of money over the course of the contract. Not only that, but he was a fan of my team and let me know it. Made me feel welcome to your company.

The man that called me (I'm sorry I can't remember his name) he was very nice, courteous, and informative, He explained the programs you have, but he did not pressure me to buy what I could not afford. Thank you for that!!

The disposal was stuck and would not come on. The repairman freed the blades, and pressed the reset button, as I had attempted to do with no luck. He re shook the center swivel free and pressed the reset again, turned the unit on and it operated as it should have!!

The website was not working for me so I called and submitted a claim by automated help. I am putting in my first claim and wasn’t familiar with the way Choice does it but am happy to have my claim being taken care of.

Your way of determining how to handle claims is terrible. My dryer that is over $1,000 to replace is compared to an inferior dryer and your compensation is based on that. Friends who have seen how you handle claims have selected other companies for their service.

I don’t like that you see my basement and garage are flooding and I laid for a sump pump coverage because I was told we had one come to find out we don’t have one. We just bought this house in Dec 2020. I would recommend your services more if I felt you did right by us. I spent 3000.00 for 6 years of upfront coverage for what, a NO? Crappy service.

The Tech was very polite and professional. However, my bathtub is still clogged and I still can't use my tub. The solution I was given is going to require them cutting into my living room ceiling to resolve a clogged tub?! I looked up my issue on Youtube and it seems my issues could have been resolved easily.

The guys that came to do the work were GREAT! The only problem I see is that a A/C problem should not be scheduled for 3 days. They should come the same day. I have NO PROBLEM getting a A/C man to my home the same day I call. I am ONLY disappointed at the 3 day turn around.

They are replacing washing machine but it is still costing me some money. They are offering less money than what I would need to buy one comparable to what I had. However it still is costing me a lot less if I had to replace it. I think it is worth having Choice.

So far the service is as respected. When I call for a service I would like for the person who contacts me to go over the problem that is at hand. My past experience just a few days ago when a plumber came to fix my dishwasher he could have went over the problem with me because all it was the plug fell out of the socket. Thirty second job.

The guys arrived within the quoted time frame. They were very nice and professional and they completed the job quickly. They left no mess. I would highly recommend this company to anyone. I work in the Customer Service field and I was very impressed.

I use Choice Warranty on both my rental properties. It makes it easier when something breaks. Trying to find a contractor to fix something isn't easy these days. I reported the issue on my phone very easily and someone called me and said they would have someone out there the next day. The next day they were there and had it fixed within an hour. It was probably about a $1000 in repairs and cost me $60.

We have had a few issues with our new home and Choice has made things so great for us, the process of getting the right people to come fix every issue has been amazing. Thank you choice for always being there for us.

There aren’t many technicians that are willing to work with your company because you don’t want to pay out the claims. You set up an appointment with a company who does not work with you and led me to believe I had an appointment scheduled after another company did not show up, twice. You’re not very reputable in our region.

Bustamante Door (Ariel) was very nice and professional. I have noticed that 2 times after the door hit the ground it automatically popped back up again. I will watch this for the next week and let you know how it is going. Never had this problem before Ariel worked on the door.

I am very pleased with the timely manner in which I was informed they were replacing my fridge. And very fair on the replacing price. Thank you for great service. I would recommend Choice home warranty to a friend or family member.

Anthony was very nice and he explain everything step by step. Very helpful and understanding. He listen to the customer and they care about your customers. I didn't have to be on the television for a long time and the team was very respectful.

Not sure if this is on CHW, however Sears has taken over 6 weeks to perform a simple task, that has yet to be repaired. Not one person reached out for a model number or any information to even come prepared. Ordered part, had delivered here and scheduled out until June 12. Tempted to just fix it myself.

One morning found the valves to my washer in the laundry room was leaking. Call insurance and was repair the same day to my satisfaction. Furthermore there was a problem with the shower valves that was repaired as well.

He diagnosed and fixed the problem on the spot. He was professional and knowledgeable.

I am happy to have the coverage as I've needed CHW several times this past year. My primary complaints: I've requested a hard copy on my coverage at least 3 times and have not received it. Yet each time I've requested, I'm told to expect in 6 weeks. The other complaint is not knowing there is sometimes additional cash outlay is required. Such as when my A/C compressor needed replacing I had to pay an additional $400.00. While I could cover the cost, I would liked to have known this was possible. Thank you for asking and please send me a hard copy of my coverage. Sincerely, Karen **

Response from CHS was immediate appt. was set up w/I 24 hrs. I was very happy with that response. The service person Josh from Amoro was excellent. He tackled the problem and even cleaned up the floor from the mess that the repair caused. He is a first rate repair person!

I requested service for my AC from Choice and the first technician assigned never showed and did not communicate. Of course I was very angry. When I contacted Choice again and expressed my frustration, they assigned another technician through a different company. The new technician communicated with me prior to his arrival, arrived when he stated, was friendly and completed the work as requested. My AC is working and I am very pleased.

Everything went great. I tech came a day early and the problem was fixed within 2 hours. I am very happy that I got this coverage. Everyone that I deal with was so helpful. I would recommend Choice Warranty to me friends.

I just signed up with Choice. I'm hopeful my experience with Choice would be much better. I've been thinking of moving to a new home warranty when I stumbled upon Choice. Loay offered me a good deal that was hard to resist. I'm hopeful Choice is a good choice.

Had an HVAC company out to fix my AC unit outside as it makes a very loud clunking noise when it stops. Tech said yeah, the fan motor is bad but I can’t replace it cause the warranty co will say it technically still works. He continued to tell me the problem would lead to bigger ones like the condenser and cap if left unchecked. So why would Choice not pay for a $60 part to stave off $500 mid-summer??? Nonsensical. I’m going to lose my air mid summer when this could have been repaired when it’s not 110 out. Thanks a lot guys. Way to stand up for your clients.

Did not tell us that the leak spot on our ceiling could be the leaking a/c tray overflow. He was fast and checked the things that needed to be checked but not much feedback. A little more communication would have been appreciated.

The Ace of Spades garage door service was excellent. They were Prompt and efficient. I appreciated that the technician was able to Accommodate my schedule. I was glad it did not take long to fix. I would definitely recommend them.

I had problems with my air conditioner so, called Choice Home Warranty to submit a claim and the next morning, a technician went to my house, found the problem right away and fix it faster than I thought. Great and speedy service. I will recommend this warranty to my friends.

A good response to my request. The technician that was sent out was very qualified, helpful and timely. He had good suggestions on setting timer. He also had good tips on which compressor I should select, his experience was beneficial and qualified. I have had some technicians who I felt should not be doing anything at my house. I felt that they had not been properly selected. Qualified

Great service, great tech, very knowledgeable. A real pleasure to deal with. Lost my central air conditioning and needed service ASAP. Called Choice and they worked on my case immediately. Norman showed up, diagnosed the problem, ordered the part and he repaired it the next day. Great Job.

Tech very courteous and had the problem fixed in a short time. He had all the parts needed and very friendly and explained the issues with the ice maker. Arrived on time and from prior experiences with this brand had the foresight to have all the needed to complete the task at hand. Would highly recommend him for repair work.

Hot garbage on a Texas day. I've been paying for years on their "premium" plan specifically for the added coverage for the AC unit at our house that we purchased 3 years ago. The unit is 15 years old so I thought I was doing the smart thing. We finally needed it this week and were told that they wouldn't honor our agreement. Apparently having any kind of leak in the coil will cause them to void your whole claim.

The tech was knowledgeable. Change out a part that he said was broken and that can cause the home not to cool on 5/27/2021. 5/28/2021 The house is still not cooling. I have been going back and forth with this same situation since 2020. I have no idea what is wrong with the unit. Upstairs is set at 68 and It's 80. Downstairs set at 68 but it is 74.

I put a claim in for AC running but not keeping my house cool. I paid the technician and he came to my house twice. The issue is still not resolved. I now have to pay a new technician to work on the same problem I put a claim in about a week ago. I have no AC. It is 85 degrees inside my house and getting hotter. Please fix the problem.

They sent a technician right away to check my AC loud noise and spent some time checking it carefully. He gave me some recommendations of a probable cause that caused the noise but it was no safety issue involved. A bad compressor is another possible cause that needs to watch for.

The contractor resolved part of the air conditioning problem, blower back running however we notice that the air conditioner is not blowing cool air in all the rooms. Can he returned to follow up on this service call. Thank you.

I contacted CHW because of a problem and was immediately given an appointment however the appointment given for the evaluation had not been relayed to provider only me via email and I was left waiting for someone who did not show up. I called the number I was provided and was told my appointment date was the following Monday. Today I spoke to the provider. An appointment was made and once again I get an email with the incorrect date. Please someone check with these vendors before you email incorrect information.

The warranty has been worth the money. Choice definitely handles the claim quickly and dispatches a technician out fast. The endless emails with offers get a little much to deal with. Just offer the best price right away instead of acting as though prices will change if you don't do something that minute.

Company didn't want to replace cooktop because it costs more than $1000. So company settled with $275. We changed some parts with that amount. If you won't fix it we will not renew or recommend your company. Other companies replace failed units.

Once Choice was able to allocate a repair to me things went very smoothly. The repair was professional, kind and trustworthy. Other than the glitch with Choice not responding to my 1st request for a repairman everything after that went very smoothly.

Took some time to figure out how to get into the account center but once in it was very easy. Had very quick response from CHW and the email explained in detail what would follow. Looking forward to the update and appointment with the technician.

Charles ** was great! He advised me of the issues with my HVAC. He was knowledgeable, friendly, and communicated to me what the process and steps will be to fix my issue. I would recommend him to others. He will return to do the repairs.

The repairman arrived on time. He was friendly, professional and he completed the job under the time he estimated. If my air conditioners ever needs repair again, I would definitely like him to be the repairman. Please let him know just how much we appreciated his service. Thank You.

I'm a new customer. So far so good. Hope to be the same if I need to submit a claim in the future. The person that attend me was very helpful and even give me an extra discount that I was not aware of. So like I say all is good. Thanks CHW.

This company is terrible...they don’t respond when promised, have you waiting on line for a long time just to not be of help!!! I spent 1,300 to have my air conditioner fixed to only have it the company recommended to not fix it correctly!!! Now it’s 90 degree weather with no air and no help from this company!!!!

Y’all covered nothing. Appealed decision to case manager. Gave us every ** excuses under the system sun why we are not cover. I am very unhappy with this warranty. Will think carefully if I should renew when it comes back up. If y’all treat your other customer like y’all treat me y’all won’t be in business much longer.

Choice website was easy to apply for home warranty. The $75.00 per repair will save me money. I was able to choose my options and choose a monthly payment. I was accepted quickly and it was easy to finish the online application.

Was told when I chose you that if A unit couldn't be repaired or if it consistently was breaking down the unit would be replaced. My AC unit has had to be "repaired" more than 3 times in 3 years and still hasn't been approved for replacement.

I’m a commercial driver, so most of the time I’m on the road. Of course things still go wrong. I decided to look into home warranties and chose Choice. Within 2 months my AC went out. I called and made a claim. The technician came out repaired the unit and gave my wife a bill for my deductible. This was great considering I was out of state.

The technician took a long time with the dishwasher to figure out the problem of not enough water entering the dishwasher as well as the filter needing to be replaced. After several hours, the work was completed and the dishwasher was working effectively.

I cancelled my appointment with Queen because the tech could not get here for 2 days. The temps have been in the 90s and I have an 80 yr old husband who has Alzheimer's. I called and left a message to get an earlier time but no one called back so I cancelled the appt. He had been here before and quoted me a $200-$300 amount to clean our outside unit. I scheduled an appointment with another co. for $60.

The tech was very helpful and he explain what the problem was and fixed it. It was not a major problem with the system. He reminded us to make sure that we keep changing the filter and that it was important.

Prompt service and quality care. Companies are very educated for the work they do and keep us posted for whatever progress is being made throughout the process. I will recommend Choice Home Warranty at all the times to my friend and family. Thanks.

Tom the owner came out and inspected my unit. He showed me what happened. He explained why it happened. And he gave me several options to replace it. I asked many questions and he was very very patient. I would definitely hire him again. I also felt that the options he gave me he was not trying to take money from me. He really wanted me to make the best choice for my situation.

Recently we have had an issue with claims being denied for ridiculous or made up reasons. Example, we have two hot water heaters hooked up in tandem. One is leaking and after the first fix was tried it was determined that the hot water heater tank was leaking and it needed to be replaced. Claim denied. Why?, Because CHW says it is a holding tank and that's not covered. Second example, recent repairs to our refrigerator did not fix the overall problem and another repair was ordered and we were told by the repairman that the previous repair was made incorrectly. Claim denied. Why? Because CHW is not responsible when the party they send out to make a repair doesn't do it right.

We are more than 1 week waiting for the repair of the A/C, and although the technician has come 2 times the problem continues. Keep in mind that both my wife and I are 78 years old and the temperatures are hot these days.

The technician came the next day after I place the claim and, in less than an hour he finished the service promptly and clean. He changed the heating element and had the part with him. He showed me the results of the diagnostic. Great service.

The company and technicians were wonderful. The fact that you don’t cover my air conditioner is total false advertising. I will not recommend your company to anyone. Please cancel my service. I am thinking of calling the Better business bureau.

Choice Home Warranty does everything the say they do and the response is quick. Choice Home Warranty has a good and positive attitude toward resolving your warranty issues. I would highly recommend Choice Home Warranty to all my family and friends. We had heard negative things about home warranty companies but Choice Home Warranty proves all the naysayers wrong. It was a good choice for us. Have a good day.

CHW is THE BEST! They processed my claim professional and expedient manner. No hassle from beginning to end. Technician was very thorough and courteous. As a consumer this is what you can expect from this organization.

My unit went off after I moved into the home. I have tried for 6 days to get someone to help me and still have not got a confirmation on if the unit can be fixed. I am frustrated because it's 96 degrees in my home and I have company staying with me. I just want answers soon to know if this will be fixed or not.

The technician was amazing. However claim was denied, unrealistically. I will be appealing as I have 2004 air conditioner that stopped working. However the repair is not defined as normal wear and tear and the technician called me when he received the denial and couldn't believe the claim was actually denied. Very disappointing.

I filed the claim yesterday and within 30 minutes I was notified a repair service would be here TODAY! Being a holiday weekend I was concerned it would be a few days but was very pleased the issue will be taken care of today! Thank you Choice!

Tech came out and assessed either new parts or replacement would be forthcoming. Tech was prompt courteous and well spoken. Recommendation from Choice was to replace and gave a ridiculously low offer. Currently with case manager and awaiting call back.

UPDATED 5/29/2021: You want me to be fair, when you send someone to repair my unit and really all I did was pay what I would have paid if I had called any electrician. I pay every month and your response is, you won’t make the repairs. Whatever is wrong it’s from wear and tear. I get my unit serviced and they have never said anything about a leak and they were just AC companies I called to service it. They could make more money to tell me the truth. Therefore I think you guys are just trying to get out Of fixing the problem. If you don’t fix it, that’s bad business and that’s not good. I’m giving you one more chance to make it right. You have no problem taking my money every month. I’m really pissed because I work hard to keep things in order but this company right now get a zero.

Very satisfied customer. He was on time and very polite... We had several issues with the door frame and adjustments.. Gentleman was very knowledgeable and knew where and what to do.. My problems were all solved and he suggested and explained what he did... Would recommend this service... He actually.

Compressor in a/c went to ground. Told me it was pre existing condition because compressors don’t just go to ground. Have had 2 HVAC businesses tell me that that’s false information. Choice warranty is in breach of contract. They’re a scam!!! Look at all the complaints they’ve had with the BBB and they’ve only been in business for 13 years!!! Over 7000!!!!

CHW Technician, Total Solution AC & Refrigeration SVC arrived at my home on time and expeditiously diagnosed the problem with my Microwave which was a defective switch. Subject switch removed and replaced thus returning my unit to full operational status. The technician demonstrated true professionalism and commitment to timely customer service.

Cold Front Mechanical and the technician Eric was extremely accommodating and professional. He kept me updated on the problem and what would be needed to repair my air conditioner. Eric was very professional and efficient. A/C at my home, Keller, TX.

Updated on 05/28/2021: Made claim in evening, they responded asap, got text next morning for company to come out that day.... It worked out that I was able to be home. But it was too quick to be able to get time off, as you have to pay deductible even if you are not able to be home. Was charged 2 deductibles for 'appliance' claims, you can only pick one appliance at a time on website, I had 2. I did put in the notes that I had 2 appliances but still had to pay twice.

I’ve had Choice warranty for a little over a year now. First time having to use you. Due to the picture the tech took you denied my claim and stated Rust is not covered because that’s what caused the leak which the text said is not true. You denied my claim and I had to pay for it myself. Crappy service from you... will be telling everyone on every social media platform to not use you.

Warranty appliance. I like how they help the senior crowd over 55. One thing I don't like is only getting your policy on a computer. I like paper documents. I've found in the past that paper is far better than storing doc on a computer. Paperwork can be filed and kept for a lifetime. Computers fail and can wipe out important info. I know this from experience. I hope your 5 star recommendation is fulfilled. I think a lot about reliable people and businesses. Honesty is the key factor in anything.

AC pushed out cold air all day.. around 21:00 the airflow stopped as normal, being the outside temp dropped tremendously... BUT the AC made a constant crewel sound... AFTER the call to CHW.. the techs scheduled a appointment... A call came in saying they could come out early.. long story short.. After about 25 Minutes, the techs found a bad circuit controller... changed the part, ALL is HAPPY NOW...

Fast, professional, well organized. Minimum efforts from me. The technician came on time and identified the problem at once and explained it to me. After he replaced the broken springs he gave some useful instructions. I am very satisfied and I keep recommending Choice Home Warranty to my friends.

Where do I start? I submitted my water heater claim, and didn’t hear from them for a day or so. I contacted Choice and learned they could not find a contractor. I spoke with a Service Rep Karen. I asked if I got my own contractor can he fix it, and I turn my bills in for reimbursement. Karen told me, yes. I followed up by confirming all of this online. My contractor fixed it, sent them pictures and the price. I submitted the claim on 5-24-21 and my contractor fixed it on 5-26-21... How long is a person supposed to be without hot water!!?? Also mind you the cost is approx $60 less than any other contractor. They denied my claim.

I called in the claim and they kept in constant contact with me about when the repair person would arrive and when they did arrive they took care of the issue right away. The repairman was polite and very respectful and treated my home as if it was his.

The technician said my condenser was not clogged but because my system was dirty around the unit and older instead of paying for normal wear and tear because again my technician said my condenser was not clogged, you denied my claim. I will be reporting you to the Better Business Bureau and the state. I think this is horrible cuz I have been a customer for years and my technician even supported me. I will be elevating this further.

I reported my claim of not working AC unit and within 3 days someone was coming out to look at it. The tech told me it would take bv 3 weeks bvb to get parts and they came within 3 days. Waiting for tech to come and repair my AC. Company was very professional.

This was our first claim with CHW. I tried to file my claim on the phone but the automated system would not allow me. I finally went online and the filing of the claim went smoothly. The service personnel did a good job.

My hot water had ceased to provide hot water. I called Choice for a claim and they sent a plumber to evaluate the cause of the problem. A+ Plumbing submitted an erroneous diagnosis stating the tank was leaking and my claim was denied. Despite repeated attempts to correct the error by A+ Plumbing no further consideration was allowed by CHW to replace the components only. Claim specialists were inconsiderate to the point of rudeness when I made multiple attempts to get the coverages allowed in my service contract and therefore I cannot in good conscience give CHW a good review or recommendation, quite the contrary in fact. Subsequently I was forced to replace my 35+ year old water heater myself at 100% at my own expense.

The sales representative was friendly and courteous. She was efficient and got things done. It was a pleasure doing business with the company. I will definitely recommend this company to my friends. She was knowledgeable and answered all my questions.

Electrician was excellent. He came in less than 24 hours and was great at troubleshooting the problem. I had never had a partial power outage in my house. I was impressed. He was very thorough and made the payment easy using Zelle.

CHW has not provided professional services to Fix our AC unit and our Electrical problem in our Garage. Rude, Inexperience techs come out replace Items that are not equal to devices they pull then leave. Had to call AHS TO FIX. Great job by them.

Sales agent was knowledgeable and he explained all aspects of the coverage very well. I hope that I will never need this coverage to be actioned, but things happen and since Choice is number 1 rated, I am expecting service will be great. Till now great experience.

This is now the third time that your service has disappointed me. I am into four days waiting on my Air conditioner to be repaired, every time you say your jobbers don’t submit right. Or like today no one knew what is going on. My washer it’s going to take 21 days to get an e ticket on for what would I do if it were the air conditioner that you were not going to repair?

Good except I have already spent $40.00 at the laundromat and will probably spend at least that much more before I receive the Lowe’s e-gift card. I also had to look online to see what was happening. I believe I should have received an e-mail.

We can only hope the information was taken correctly as the rep was very hard to understand. I guess we will see when we get the email to set the appointment. I have no idea when we will receive the email.

It was a pleasure dealing with Luke. He answered all my questions in a personal manner, not canned responses. I think I will be very satisfied with this coverage. He made a point that if I am ever not satisfied or have questions to call him direct. I feel this was a good decision.

Gary was very informative about the warranty, what it covers, services fees and cost. He did offer a deal on a longer plan, but I wish a payment plan would have been offered as I would have liked to have taken advantage of the longer plan with a lower price. I just do not have the upfront money. I am looking forward to see how this company works.

Sam the rep was so patience with me telling me all what is cover with this program and waited till I could make the payment to get the discount price. He was so helpful and great to work with. Will be cover in case of any problems with anything in my house which is a relief to me on having this program to cover anything that pop up for me and having the money to pay for repairs.

The technician was very professional and knowledgeable, so no issue with the technician. However, I am disappointed with Choice for declining the claim to fix the problem. It appears that Choice find excuses to deny the claim. In denying the claim Choice just assumed there might be corrosion and other issues for potential loss of refrigerant without asking the technician to fully diagnose the issue and then figure out if the issue was due to my negligence. I have filed an appeal and hoping that Choice will reconsider the claim. If this is how Choice is going to respond to issues, then I will have to find another company. I switched to Choice because of good recommendation though I never had this type of issue with previous company.

AC malfunctioned and an appointment was made. Technician came to home to check issue. It’s an older unit and take Freon. Tech was very nice and helpful. HW wants a line checked for leakage. I will evaluate this situation once I find out that my AC will either be fixed or replaced. Until then we will see what happens.

Despite the delay in coming from Choice Warranty the service agent in the case was friendly and helpful and fixed the AC issue quickly. Choice had the original call set up for + 1 week to fix the refrigerant in my AC - during 88 degree days - not very helpful. I called the agent directly (Gemini Heating and Cooling in Cinci) and they sent J Moses immediately. He was a lifesaver. Sincerely, Chip

Choice provided tech a week later. This is my 2nd claim and 2nd not covered. I'm not renewing. I can get it done directly. Why use Choice, I need a lawyer for the details in the contract that everything is subjected.

First star for Tracy, She helps service issues after sold the home warranty. Second star for account center is good system easy to use and remind information. Third star for some of those technicians who follow up the problem and fixed it in timely manner. Two missed stars because some of the technicians just got the service fee reported not covered then problem back to property owner, or some request double claim to get double service fee for same problem and the follow up claim staff department just replied same as those technicians most of time.

I am having a great experience with Choice Warranty. The online web portal is excellent and easy to use. I have three warranty contracts. I highly recommended them. They are flexible and friendly. Way better than American Home Shield who constantly try to find ways not to pay for repairs.

Scott **, Menlove Appliance handled the repair better than excellent. Great communication and follow thru. Choice was very prompt and Scott did the repairs the next day. I am sold on Scott and Choice. This kind of professional approach is uncommon in today's world.

I really appreciated the technician that came out to fix our tub spout. I initially ran into an issue as he was a no show the day before, however come to find it it wasn't his fault. For some reason my cell number was written incorrectly in the report and my backup number was completely wrong. I was able to call the technician the next day and he came out to fix the tub.

My husband was not convinced that we needed to add this to our monthly bills but after our AC went out and Choice covered it, he was convinced this was a necessary monthly expense. We have peace of mind knowing we most likely won’t have to pay a huge amount of money out of pocket when something breaks. Choice handled our claim in a timely manner and sent out a really well recommended technician. I was really impressed with their service and it is so easy to make a claim online.

Great serviceman and quick service. I would recommend this company to everyone who needs AC work. He came on time and knew exactly what was wrong and fixed the problem very quickly after getting permission from Choice Home Warranty.

The ice holder part of the icemaker was cracked. Replacement denied. This is an expensive policy. Was very disappointed. The technician was on time and the visit was scheduled promptly. And was very polite. He seemed knowledgeable. Was waiting to hear back from him when I was told the repair was denied.

I got a great deal on my warranty! Also used the friends and family discount to get a free month for myself and my family. They were very nice on the phone and answered all the questions I came up with.

The service has been great. Quick with right person assigned to the case. Always courteous and polite. Always knowledgeable about what type of repair person I need. All repair people have been trustworthy. I would recommend this place for all my family and friends.

I have been with Choice Warranty for over five years. They have excellent customer service and honors their contract agreement. I have tried other warranty companies and just got the runaround and why they couldn't do my repair. Choice has replaced my dishwasher, microwave and repaired several of my aging appliances. I highly recommend Choice Home Warranty.

Our freezer was not working in our refrigerator. I called and made the claim and within 2 days they had a technician at our house to assess our problem. He stated that the refrigerator was not findable. The claims person was very efficient, polite and helpful. The technician was polite and very efficient. His assessment was that our refrigerator couldn't be fixed. We are now waiting for the go ahead to get our new refrigerator. I would highly recommend this company.

I have not received a repair appt for my dryer. It hasn't been 4 days and still no follow up on this claim. My contract States that I would have a service appt 24-48 hours. What is the problem here with this claim **.

Dave was polite and knowledgeable. He even cleaned the outside of our unit instead of just fixing it. I'm confident in his work and the house was back to normal temperature in a matter of hours after he left. CHW was fast to set up the appt and the work was done when we expected it to be. Glad we have the service.

The tech was on time after notifying me of that he was on his way. Great service. B&O is the best company so far. I’m anxious to see if they complete the job as well as they inspected it. Tech was clean and polite. I would introduce him to my daughter.

Absolutely the best team! Called and was here in 15 minutes. Let’s hope I get the unit fixed for good. This was a temporary fix. And that I get reimbursed soon! Thanks. Do not hesitate to call Lands heating and air conditioning in Bluffton, SC.

Good customer Services. Always ready to take care issues. Technicians are always dispatch on timely manner. Sometimes you might have to follow up the company for the technician to show up as promised but that’s not Choice Home Warranty doing. I will definitely recommend choice home warranty to friends and family.

Just bought the house in 12/20, AC was working then broke. Got the contract was told in march, was told that after One Month if anything broke it will repaired or replaced. All Lies. Didn't get neither!!! Couldn't Talk to person. Now I need to send a letter. They had plenty people calling to sell but no-one to address problem.

Great service always. Quick response and very dependable when home repairs are needed. Will recommend to friends who are looking for home warranties. Have been a customer for 2 years and will renew again. Repairs are always done promptly as advertised. My home is now cooling perfectly.

Repairman came out, asked a few questions and started diagnosis of the problem. Shortly, he decided the problem was the circulation pump which needed replacement. He ordered the part and will return when the part comes in. There is an estimated two to three weeks before the part will be available.

The company you sent to make the repair in our bathroom was well represented by the technician they sent. His name was James C. Was professional and very polite, neat and cleaned the work area after the work was completed.

John from JMG Mechanical was very personal and efficient even with the high demand due to the high temperatures outside. We would recommend JMG Mechanical highly. John listened to our concerns patiently even though my husband likes to ramble. John went to our attic and examined several areas of concern.

Very good job by the technician, Rooter 911 from Baton Rouge. Arrived in time. I recommend them. Good service, helpful, courteous. Happy with the service. Nothing more to add. Easy to contact, easy to communicate. Well equipped, well dressed, gentle. Good job done.

Technician come in notice pumps not working and making noise, he said that he reports to Choice home warranty for pump to be replaced. The next day Choice said technician reports that everything was working properly so no need for replacement, this is the second time Choice denied any kind of repair so in my opinion Choice home warranty is bad so far.

5 stars for technician. 1 star for the time it took to Claim Choice to schedule appointment. Claim filed Thursday evening, appointment scheduled for Wednesday. Long time without air conditioner. Would be nice for there to be reimbursement of portable AC when waiting for appointment.

Our tech Jarod was very professional, courteous & was successful in diagnosing the situation in order to reconcile the problem. I would definitely recommend him to friends & family. Very satisfied with his services & would not hesitate to have him as our tech in the future if needed.

I have been waiting for this approval not having use of my dryer for a week now with a handicap wife that must be changed and cleaned often. Your company is very slow at approving covered repaired under the plan agreement and it is for this reason I would not recommend Choice at all and was give Choice a unsatisfied rating of 2 out of 10. Once my policy runs out I will not renew it with Choice. American Home Shield will get my future business. Jon B. **

Need better time frames for the arrival. We had to miss work and spend the whole day waiting for him. He showed at 4 when time frame was 11 to 3 pm. Service was well done otherwise. We will use again. Very pleased other than arrival.

The appointment was made. Scheduled timely and the contractor was in the time frame allotted. The service was processed and rendered for a same day repair. For, this and one other service (dryer) made the call. The process was quick and simple.

Disposal Serviced Quickly. Fast repair. Technician came and found problem. I was told 7-10 days, I would be contacted if they didn’t find part. We are getting close and I am waiting to hear from someone. Long time to be without oven.

Choice Home Warranty is the best. I got my ice dispenser fixed within 3 days after submitting my claim online. It was very easy to submit it online. The technicians sent, did an excellent, professional job in fixing the ice dispenser in one day. Thanks CHW!

Sometimes it takes a few days to find a technician that will work with a warranty company but I think that’s because my rental homes are located in a small town and contractors often want to jack up the charges. Warranty companies make them prove the problem and they don’t allow them to overcharge for the problem. I recently did some research because I was considering changing home warranty companies but I actually think Choice Home Warranty is as good as in me and better than some. I have multiple properties so I didn’t get a discount and I appreciate that.

Choice is unfortunately like many unethical insurance groups, with promises on sign-up then no delivery, with their main objective to deny coverage. First, they promised to get back in one to two days saying their average turnaround was four hours. A full two days later we had to reach them again then they scheduled something for 6 days forward on an urgent AC unit repair in a home with a sick child. Then the technician came and said that, although it was an HVAC double leak (their actual prompt example, funnily enough, so you would think eminently eligible), because one of the leak sites was the overflow cup of the AC purge water system, and although that one is on the top floor, an integral part of the AC unit and serving no other purpose with no other link to the plumbing system, they still considered it a plumbing issue so denied coverage.

It been 3 days now. Have not heard from any of your contractors regarding my A/C or Refrigerator/Stove, repairs. This horrible service. This is the 3rd time that I requested service from this company. For two years I had to pay an independent company for A/C service and you did reimbursement me for the money that paid.

Highly competent, thorough, understanding, professional and courteous. Was duly impressed with her impeccable knowledge of not only, Choice Home Warranty contractual obligations, but also of the technical issues involving HVAC system. Truly impressive. She is an outstanding representative based on her high level knowledge. Although I did not like my claim being denied, she fully explain in a logical, but respectful way why the claim was denied in a convincing and logical way. Following her explanation, I clearly understood that the denial was well justified and warranted. From the very beginning of the conversation, she quickly informed me that she was here to help and wanted to hear what I had to say. She never interrupted me and gave me ample opportunity to state my case.

Every claim I’ve made has resulted in long wait times to get appliances fixed. I’ve been waiting on my current claim to be sorted out for 2 months now. We’re finally at the end of it and instead of truly servicing my appliance like is advertised, I was offered in a gift card about a third of what it will cost me to completely replace my appliance on my own with a lower level model. They are saving a ton of money by avoiding doing what they advertise they will do and shifting all of the costs onto me. I also have experienced immense troubles getting in contact with anyone from CHW. It took a week for my case manager to contact me back after asking me to give her a call (which I did that day). I do not recommend CHW other than their pricing, but it’s still worth the money to go somewhere else and get supportive services.

It was fast for them to schedule the company for my problem. Good customer service. And then I cancelled and they took care of it immediately. I'm very pleased with this company so far. Fast service. I gave this company 5 stars.

Great 1st claim. My experience was grand. Got Choice six months ago and discovered that my Hot Water Tank had developed a leak and was replaced with no problems with my claim. I will be a customer with choice for a Long time. Great peace of mind.

This review will be in two parts because the job hasn’t been completed. The repair person put in coolant, but the unit would keep cutting off, he had to bypass the high pressure switch to keep it running. He is going to prepare a work order to replace the high pressure switch. Last June he had to replace the coolant in this unit, so there is a leak somewhere, I am asking you to give him permission to repair the leak, otherwise we will be doing the same thing before too long because leaks only get worse not better. I will call your office tomorrow and discuss this tomorrow. Thanks for all the help you have provided to date.

Only have one complaint. Air condition unit went out on Thursday evening and I could not get anyone to repair the air conditioner until the following Tuesday. Need to improve the time for repair on such things as air conditioner. Otherwise the service was very good.

We have had very good success with Choice Home Warranty. They have acted very fast and prompt when we had an issue. The people they send out to our home has been professional and knew what they were doing. We are very happy with Choice Home Warranty.

I had a positive experience with Gabriel. He helped me to get an affordable home warranty. I told Gabriel that I was on a fixed income. He helped me get a monthly rate that I could afford. I am grateful to Gabriel for helping me.

Air Zone set up appt the day I requested... Right on time.... Fixed problem???? Service tech explained everything regarding a/c unit located in my garage...Tech was able to email a invoice so I could later print the paid invoice...

Our serviceman seemed to be very knowledgeable and found the problem almost right away. Just have to wait on the new motor for 3 days and it's very hot in here! He did stay in contact with us on updates, which helped us a lot. Can't wait to get air back running!

We have had several plumbing issues. Each time I have chosen for reimbursement claim as I am confident in our plumber. CHW has been on top of it and have issued the check in a timely manner. Thank you for your prompt service

It was a call to get things started with my service request. On hold time was fairly short. Agent completed the transaction quickly. The difference between a 4 and 5 was the agent's unfamiliarity with the problem I was describing. Hoping the electrician can understand the issue.

DO NOT BUY THEIR PLANS, they are terrible and find an excuse to cover nothing!!. Talk you into buying the yearly plan by lowering the prices, they have your money and they shred your agreement I’m sure. The one star was an accident. I meant zero.

Way too many declines and exclusions on claims. Pay extra for extra protections, such as pool/spa, and Choice declined the claim by the contractor literally in minutes. Don’t even have time to fully review the claim before it’s declined. Even the contractors have stated to me that Choice treats their customers very poorly and declines claims that should be covered. I’ve had other home warranties on my other homes and didn’t have this issue. Seems like Choice loves collecting the premiums, but not paying for repairs. Very dissatisfied. Won’t be renewing.

I have had 3 technicians come out to look at my refrigerator. The first tech replaced the lines but apparently used the wrong connector, which the third technician found and told me the problem. The second technician came out to fix a split pipe most likely caused by the first technician which worked for a few days, but started leaking again due to the wrong connector being used. The third technician is coming today to fix the problem and seems very knowledgeable, and is fixing the problems caused by the first technician, as well as the ice maker which is also leaking.

All work order was ok, on time. Extremely happy. All work was done on time. All customers service help me on everything I need. Receiving email address all the time tracking order by claim number made everything easy. Thanks. I I goin to recommend more friends or family members to you guys.

Disappointed in not helping with repairs to AC. Coolant needed and system will need replaced. I feel that the coverage won’t help me now. It’s normal to leak check and coolant check before system goes out. I got hit with $400 charge and will have to do it again.

I been looking for another Home warranty because I am not happy with the one I got. I google for the best home warranty out there. Choice warranty was number one on the list. I call and talked to a very nice guy about their service. I like what I heard and hired them for my home warranty.

Waiting on a technician to email me because I can have someone come to the house. Wish they could talk to me because I don’t have to sit around and check my email all day but I would do that because I would like my stuff fixed.

Technician was knowledgeable and skillful. He diagnosed the problem and determined what was needed. Has requested parts that are needed and the job is still pending. Will be interested to see how Choice works with the technician to ensure that the problem is handled

Damian ** was very knowledgeable about all the services and helped with all my questions. I’m excited to join CHW and will be a member for 6 years! Great deal on bundling our 3 houses over 6 years! Thanks again.

Marvin is very professional and friendly. I request him all the time. This is the second time he has worked on my appliances. He signed up with Choice because of me in a roundabout way. So yes I recommend him.

My complaint was with the timing. He did not come on the day he was scheduled so I ended up having to take 2 days off work to wait for him to come to repair the product. The scheduler tried to explain why but it is not good that I had to take 2 days off.

Steven **'s the repair tech. Did a great job repairing our microwave. He was very professional and answered all of our questions and concerns. Great job and keep up the great work. Steven should be commended for a job well done. Would recommended Choice warranty to a friend.

Technician was great. Cleaned up the dishwasher and made it look new. However you can only clean up a ten year old dishwasher. It still sounds like an airplane when running and glasses are nasty. Can’t even drink out of them. Dishwasher needs replaced!!!

At first Kevin seemed kind of short with me concerning the broken toilets. Then I realized he was ALL business. Then after he called his company and got the ok to repair our toilets, he was different. He was very friendly, but at the same time, he was very EFFICIENT. He repaired our toilets and shower very quickly and completely!

The rep was professional and accurate. Offer the best rates that was satisfactory to the customer budget. I am a realtor dealing with lots of customers and clients I will refer in the future. I also like the line of optional coverage. Thanks!!

My first appointment was cancelled with Greenleaf Plumbing and construction on a Monday and they failed to show or contact me on the following Friday, the next appointment. After a call from me to them I thought they were very arrogant. They said they could come the next Friday. Choice then set up an appointment with Cowan Mechanical and was very well pleased with his service. I would recommend his company to anyone.

I can’t thank Choice Home Warranty enough for all the help they have provided us over the years! They always have friendly representatives and they’re always a pleasure to work with all throughout the process of getting your issues resolved! Thanks again!!

CHW based their decision only on an assumption they did no chemical analysis on the cause of the failure and lied about the failure. They base their decision solely on the cost of the failure because they don't want to pay the repair cost.

Once again you rejected my claim. You should have covered my water heater a couple of months ago but you did not!! Now, my a/c is out and it should be covered but it is also rejected. Just about ready to cancel this policy and file negative reviews everywhere I can find to file a review!! I now think your company is a scam! Technician was great! But your company is NOT!

The first repair man that was to come never showed up. The second Co. contacted was right on time and fixed the air. Would recommend him always. HOWEVER, Choice Warranty would not cover the A/C needing Freon. The reason for purchasing a warranty was to have things repaired but to find out Choice can decide (After you purchase the warranty) that they can decide if the problem is covered or not. So really you do not know until you need them if you will be covered or not. Very unhappy with this company.

My first day experience filling a claim was awesome. The contractor was here within an hour and the work was completed in less than 40 minutes. The work was authorized in no time. This process was quick and easy. My level of stress was greatly reduced.

This is my third bad experience with your company. I have heard many negative complaints about Choice and have decided to cancel the warranty that I just put in place last year. This should not negatively affect the technician that came out because he was wonderful. It’s Choice's decisions and the hoops they make homeowners jump through in order to get the job done that’s the problem.

Gerald was great. I got a call back right away and he worked with me on price and payments. He was friendly and personable without being pushy. The website was easy to navigate and I received all my contract info in minutes.

We have been dealing with a problem with our freezer for approximately 6 months. The company that was dispatched has been terrible at showing up when scheduled, needing us to harass them to actually show up. They consistently misdiagnosed the problem and were otherwise terrible. When I complained to CHW, they sent out a different company. The new tech looked at our service claim, and brought a couple parts that might be useful with him. He was able to correctly diagnose and fix the problem within 20 minutes. I will be requesting them for any other claim in the future. Avoid First Stop Appliance (also known as AAA Appliance) and do whatever it takes to have Appliance Express LLC come!

Overall, I would have been better off setting aside the 3-4 years of premiums I paid into a fund for such repairs. Second claim with no coverage offered. It would probably be more effective to do a better job of managing the manufacturer's warranty on the products in my home which I would expect to be covered.

Elliot had to call me back as he originally reached me in my car and I couldn't concentrate and drive. He was very pleasant and patient with me. He went over several plans and described them. He provided me with the policy number on the phone in case I changed my mind and I could refer to the number.

This lousy no good Warranty company. Just moved in made my 1st claim shower leaking smell mold and these fools nope. Ain’t covering it. 30 days I lived here y’all can screw off! I have never would never recommend this crappy business to my worst damn enemy.

Each time there is an item to cover that is expensive it is always declined and when it is reviewed you will give only a small portion of what the cost is of that. There is always a reason given such as it was not a normal wear and tear repair or some such garbage.

The tech who came to my house took the time to answer all my questions and explain how and why certain test needed to be performed in order to determine what was causing the problems I had and how to resolve it.

The technician arrived on time, identified the issue really fast and performed the repair in no time, solving the issue at once. He was clearly experienced and communicated each step of the service so I was always informed. He also took the time to answer all my questions with patience and knowledge.

Technician said problem was due to normal wear and tear and I then received an e-mail that you will not pay for repairs as you decided this was not due to normal wear and tear and is therefore not covered. This needs explanation as if you don't trust the technician. Why did you send him down and have me pay $45? Your company has a lot of explaining to do.

Timely and effective. The repairman was timely and identified the problem and corrected it without wasting much of the time. Second, the online service request was very easy to access and navigate; and the response time after the online submission was remarkable. I will surely recommend it to many of my friends.

We called and had to wait over a week for someone to come out and after numerous calls. They sent someone over on Sunday at dinnertime after giving me 1 hour notice after a long wait. He comes and his card reader doesn't work so he needed cash. Which I gave him without a receipt. It's Wednesday and we are still waiting for a repairman. It now is leaking into the basement. We haven't heard a word from their vendor.

Choice responded quickly to my repair needs. The technicians were professional, courteous, and they came several days earlier, than expected, which was appreciated! The repair was made, and I have AC again! I would recommend them to anyone having AC problems, and Choice home warranty to all home owners!

Our dishwasher quit draining and I put in a request for repair. I received an appointment for the next day within a couple of hours. The representative that came out was fantastic. He wore a mask throughout his entire visit and found the problem quickly explaining what had caused it. It was fixed quickly and everything was put back as it should be and the mess complete cleaned up. Great experience from Choice warranty and the company they contracted with!!

I just renew my contract for another year - that is how happy I'm with CHW. The only recommendation on my part would be for CHW to NOT set an immediate appointment when a claim is request it. Why does CHW assumed that the customer would be available? Why not consulting him/her first? Respectfully.

The service person was very professional and informative. I was made aware of the problem and what the next step would be. I was pleased with the phone call for an earlier arrival time. I would recommend for any of my next appointments.

Tried real hard to sell me something I did not want. I kept telling him no that I was not interested. Wanted to sell me a policy which would cost me 3300 dollars. This is a racket too. Cannot end my conversation.