Choice Home Warranty Reviews

I switched from AHS to CHW a couple of years ago, due to the horrible customer service at AHS. I am sad to say CHW is NO better. This was my first claim with your company, and if you do not rectify the situation, it with probably be my last. The claim was for a simple leak on a hand held shower line, at the diverter, under the tub. A simple repair, but it was denied. Apparently the technician check "Little Corrosion" on the form, which was enough for you to deny it. I appealed it but haven't heard anything yet. In the Meantime I out my $40 a month for the last two years, and the $60 I paid the Plumber for the call, and STILL can't use my shower!!!! If you don't cover something as simple as this, what the hell do you cover? PATHETIC!!!

So far I have had 3 claims and Choice has not paid for any of them. If something is not going to be covered, please tell me before the tech arrives. I am a 75 year old widow on a very limited income and I thought this would help me when I have to hire any repair to be made. I paid for 3 1/2 years and I now have regrets.

The technician that I dealt with was great! Choice warranty gave me a run around and kept giving me different reasons my claim was not moving forward. After many phone calls and me being very persistent I am happy to report I got a new water heater installed today. Choice Warranty was difficult to deal with. I dealt with some rude representatives and some helpful ones. Thanks to the technician (Don’s Plumbing) for not giving up and being very patient with me and Choice Warranty.

The situation with fixing my Air Conditioner has been an awful experience, How do you fix part of the problem and all that makes it work. One part cannot work without the other. A good faith company like Choice Warranty make choices to what they fix. I pay you every month. I do not use you every month but you still collect from me. What if it was where I paid you as I used you. You could not make money that way. Until you abide by your service to being fair, I feel you are using people for a profit. How can you call yourself a good faith company when your service is not reputable. Stand behind your so call good name and make it speak out for you through your customers. Without customers you cannot stay in business.

The technician performed a thorough inspection of the washer and found no leakage. He inspected further and found that the water was coming from a drain pipe next to the washer as the washer was in the rinse cycle. He advised that a plumber would be able to fix this issue.

The A&E technician was GREAT! He tackled the job right away and wasted no time getting the ice maker fixed. I'm very happy with the way they work. It say they work for SEARS but I believe the company name is A&E.

Disposal was leaking from the dishwasher drain line and when the disposal switch was turned on with water running. Tech was great, got the job done. I would recommend this company for any other plumbing issue that may arise in my home. Choice Warranty team is great, I'm truly glad I chose this company for my home needs.

We had a leak that went from pipe to outside wall. We are so pleased with the service Chris did for us. Efficient, neat, and very pleasant. We couldn’t ask for better. I recommend Home Choice Warranty for all services needs. Perfect from start to finish.

Poor & inadequate service with inexperienced vendors. Even poorer service response by Choice Case Managers whose job is to Followup with customer complaints. One case manager failed to show up to scheduled meeting. Two other Case Managers failed to respond to my email request.

You hear horror stories about warranty companies finding ways not to pay out. I even was worried after talking to the technicians, but Choice came through and took care of their portion of the claim. All you can ask for from your warranty company.

I scheduled a service call for a water leak in my bathroom. I spoke with Christian and he was very helpful and quite polite. He explained that a Service representative would be getting in touch with me in the next 24 hours or so.

Lawrence from BW Electric was excellent, very prompt and professional. My only complaint is with CHOICE. Lawrence checked two items to be fixed, you guys made me pay two deductibles, then promptly declined both claims even though they are standard wear and tear issues. I had to call in, then get directed to submit an email for reconsideration, attempted to call again and there’s no answering service set up, and now the earliest I can speak to a case manager is Monday. Both Lawrence and myself are shocked at this lack of professionalism and courtesy. Definitely will be canceling my plan with CHOICE and warning others about your shady practices.

Very fast and technician was very knowledgeable and responsive. Finally a great experience from a home warranty company. Had 2 others that were not at all a company I would recommend. Great experience and would recommend Choice warranty and door company.

Texas AC & Heat did an excellent job troubleshooting and fixing my AC unit under a remarkable time. Technicians are very knowledgeable and well trained. Only 20 minutes late to the scheduled time because of the receptionist who answered my call.

First the tech came early. My appointment was set for between 3PM -8PM because I'm a teacher and would not get home until after 3PM. Since my daughter was home, he was able to complete the work. Second, he called me several times while I was in class for the deposit. So I had to stop my class because my cellphone kept ringing and I thought it was an emergency. Finally, there were two black drip mark (8") on my wall and black smudges on the toilet set and the floor. He just needed to clean once he was finished.

I reported that my air condition was constantly running and blowing hot air. The agent asked me to tell her what was the issue and after taking my request for service, she provided me with a confirmation number to have a technician come as soon as possible to analyze and repair the problem.

This company has been to our home 3 times for three different reasons. They are professional, thoroughly assess the issue, explain the rhyme and reason for the issues. They have made the overall process with Choice Home Warranty worth having this insurance.

El from Appliance Doctors was very professional and was able to resolve the issue. He replaced the coils on the solenoid and so far there has been no continuance of gas odors coming from the vent or within the dryer itself.

The technician came ahead of time and quickly diagnosed the problem and fixed. The headache I had was getting Choice to identify the technician in a timely fashion. I got the appointment almost a weekend after I opened the claim.

Mr. ** was very nice & extremely professional!!! He was on time which I appreciate. Called to tell me he was on his way. Was very pleased!!!. Would highly recommend him!!! He is a great asset to CHW!!! I would like him to service all my needs with heating & air. Thank you for such great service!!!

I submitted a claim on Tuesday morning. Got a phone call from a Technician a few hours later the Technician was here to evaluate the problem concerning my clothes dryer. Dryer was fixed by Thursday. Thank you for the prompt service Choice Warranty and Shout out to Mr. Robert ** my Technician.

I am pleased with the service the technician provided. However, I didn't know they did not keep their scheduled appointment time. My appointment was Friday from 2-4 and they arrived at 11:00 a.m. on Thursday. Thank goodness my teenagers were home, or no one would have been there for them. I did receive a text that stated "Cameron is in route" but that is it - from an unidentified number. I had no idea it was from the technician (and actually thought at the time it was regarding something at my place of employment). The technician was able to resolve my problem and I am satisfied with that, but the communication could use improvement.

The service man came out on Memorial Day to repair our dishwasher, called ahead to notify us of when to expect him. He repaired the dishwasher immediately as he knew exactly what the issue was. We were most thankful. He was most considerate, patient and knowledgeable.

I am happy with the service I have gotten. But yet again I am waiting for a part to come in that should only take 1 week to arrive. No updates have been given to me and I waiting yet again looks like months so not happy that I am unable to do my wash and have to pay a laundry mat when I have a great machine at home sitting there.

The Technicians came at a reasonable time and performed a check up on the air conditioner unit and determined the problem. More information concerning how much freon was needed and how much was provided should have been given. Nonetheless, the job was satisfactory. Thank you.

We submitted a clear claim that stated a water heater in the home was actively leaning and it was assigned as a regular priority work order. I followed up with both the plumber and Choice. The plumbing company did send someone out that day only because I made a fuss about it. We purchased this insurance and have been very pleased until now. This claim should have been listed as priority in my opinion. They initially stated the earliest their technicians could come was Tuesday. Then, they said Sunday, maybe Saturday. By Thursday night, we would have been flooded out. The dispatcher for the plumbing company went ahead and sent folks out when another call canceled. I just feel like the status of the claim was inaccurate.

They were focused on doing their job and were respectful to us. The technicians were on time for the scheduled service and communicated with me at every level. Some parts needed to be ordered, they placed the order and scheduled a return. I was very satisfied and would definitely recommend them to anyone.

I tried to use the phone system to file a claim but it kept giving me the the wrong response to me about answer what I said the problem was. I finally went online and set up the claim myself. Then I got a response that I had to call back to discuss it. So I called and I never got a call back.

Every time I submitted a claim I had a reply within minutes with a scheduled appointment. The service technicians are always very knowledgeable and trustworthy. Great service. I look forward on been your costumer for a very long time. Thanks,

AC repairman came on time, figured out the problem, did a quick fix to keep the AC running then brought the true part the next day and placed it in. He was polite and knew what he was doing. I'd use him again for the repair. He thought it would be three days or so before he could arrive with the part, but he was able to fit us in on the next day. Much appreciated.

Filed a claim for air conditioning unit and a claim for well pump! Ugh - when it rains it pours - cannot believe I had to open two claims! The claim rep was very helpful and reassuring! She took all my information. Assured me my issue was covered and set up a claim. I immediately got an email which made me feel like I was going to get some help!

Called for 4 straight days after Miss ** said she going to give me a call back in a little while and she has yet to call me back. The first claim I had on my ac was denied after I waited 2 weeks for first technician to send in the information that never opened the door to look at the ac on the inside. Then CHW sends out second technician that came in and takes pictures, gets the inside approved and is working on getting the outside approved and then the first technician sends pictures of my inside unit that he never looked at and CHW denied my claim.

Requested a certain company and they honored. They have always been prompt to pay my claims and send the best. Even in tough times they have always been able to find a technician to help us out. I find worth the amount of money I pay.

The website was very easy to use to file the claim and track it. They said it would take 24 hours for the tech to respond but within 45 minutes of me filing the claim someone called to schedule same day service. By the evening of the same day a technician had my problem solved and running again. The tech was considerate and knowledgeable.

Dionne ** Was Absolutely, Wonderful, Very Knowledgeable, Very Helpful, Answered All Of My Questions & Made Sure That I've Received The Best Possible Service That Best Fit Myself & My Family, Dionne Made My Choice Home Warranty Process Very Easy Going, Comfortable & Very Understanding!! Salute To Dionne **!! You're Greatly Appreciated Always!!

I have been using Choice Warranty for a number of months now and had to open a couple of claim of which I have been extremely satisfied with their customer service and professionalism. I high recommend their services and you will not be disappointed.

Jorge came out and took care of everything! He was very knowledgeable. He checked the unit in the attic including the filter and the actual unit in the backyard. He also went throughout my house and check each vent.

I think Choice does the best that it can. Unfortunately, things don't always work out with the vendors. A lot of the vendors no show, but I don't think this is a Choice problem. It's just generally difficult to get some to come out to your property and try to fix something.

I appreciate that discounts for joining were available since I am on a fixed income. Also, I appreciate that at my senior citizen stage of life, I was able to lock the rates in for life. I like that the young man that helped me went over and above to find a good price for my home warranty and explained all the questions I asked in a manner that I could understand.

We just changed our insurance from American Home Shield to Choice Home Warranty. I should have done this years ago. We were so unhappy with the past insurance carrier - lack of response and shoddy work, that a friend recommended Choice Home Warranty. Choice was responsive, positive and found us the best application for our home. Nathan was so helpful that I will recommend him to any of our friends looking for another insurance provider. Less stress regarding care for our home in case of an emergency!

Answers the phone within 2 minutes. I was an AHS customer and would call and wait for over an hour for someone to talk to. Took my info and set up for a repair man. Total time on the phone less than 10 minutes.

Not understanding the replacement, still waiting for the Lowes gift card and not sure how that will work. It would be easier to get the card in the mail, as I am 76yrs old and not computer literate and have no one to help.

I'm thankful that Choice responded in a very timely manner, the Tech that came out was also great, but at the end of the day, my family and don't have hot water for a whole week, when situations like this happen, Choice should place them in an environment suitable to what they are living in until all repairs are done, this is bad, I have ladies staying here. Now I have an added expense to move them to a hotel until repairs are complete. Had I wrecked my car, my insurance company would place in a car until my repairs are completed.

Eddie really helped me out and he was really good. He explained everything. I just really wish I could have you guys mail me my contract. That would be most helpful to me cuz I don't have a printer or a computer.

The process with Choice Warranty was seamless. Report difficulty on website and make a request for whatever service you need. Within 48 hours they tell you who and when the service person will come. You pay the required fee and work is done. DONE!

My water heater was leaking from a drain valve. I filed a claim with Choice and Sovereign Plumbing was dispatched to handle the claim. The owner, Mike, showed up on time, diagnosed the problem, and took care of it. He was polite, professional and effective. I would definitely use him again, and I am happy Choice set me up with him.

I enjoy every time they send out the appliance tech with that company.. They have respect with knowledge and will get right to the issues every time plus their response time is fast. Keep up the good work. Hopefully won’t run into any more problems but if I do hope they send out this group of appliance technicians.

I attempted to file a claim online. The form is only loading the first two fields so I was unable to complete my request. I had to call in the claim. The claim rep was very efficient and able to help me but wanted to give you a heads up on the online process issue.

C.W.'s response to my issues was very quick however I have not been contacted by any repair company yet to remedy the situation. I anticipate getting a call or email soon. I enrolled in this program on recommendation from a family member who has been using and is satisfied with their services.

When the spring on my garage door broke, I wasn’t sure what to do. I went online to CHW and filed a claim. It was very easy and I received a confirmation that my ticket was being worked on. Shortly thereafter, I received and email that it was assigned to Texas Custom Garage Doors. An appointment was made and confirmed. The servicemen from TCGD were in time, very professional, and had my door fixed in no time. Thank you Choice Home Warranty.

The service was outstanding a really quick. However, your phone service and automation is absolutely terrible. No one in their right mind wants to file a claim through an automated service. The pool guy was fantastic though.

Kurt was very nice made sure all my questions was answered. Help to understand the plan I was getting. Let me take my time didn't make me feel rushed. Help me with a better payment option for the best plan. Would recommend other family members to him. Thank you for your help.

Amazing Service, very fast and efficient. The price I paid for 5 years and the 6th year for free- worth it! I paid total of $1750 for these 6 years and the Co pay is $45.00, so it's definitely worth it. Thank you.

Updated on 06/03/2021: I would like to say that although I do not agree with Choice Homes decision to reject replacement of my Air conditioning Unit which quit, I do highly recommend the Service Technician who came to repair or recommend replacement of my unit. He was very prompt, knowledgeable, friendly, courteous and informative.

He was on time and perform the job well. HE arrived in a timely manner. He wore his mask and began working on the dishwasher that was giving me trouble and he repair it in a timely manner. Also he look at mine washing machine the same day. I thank him for the service he perform.

After a lot of research, decided on Choice Home Warranty. Very easy process! Person I spoke with explained everything and presented options in a non pushy way. Very pleased with the service! Looking forward to working with Choice Home Warranty!

My air conditioner was not cooling and I placed a call for service. My service date was 5 days away and when I called to see if I could get an earlier date, the company moved it up 2 days and showed up early. The necessary coolant was added and now A/C seems to be working; all for the service fee of $65 per my contract with Choice Home Warranty. I plan to renew when this contract date is up.

Very professional and polite. He diagnosed the problem and fixed it right away and explained what the problem was and what not to do next time. Handed us a receipt and was on his way. Thank you Choice Warranty for using such capable companies.

I filed a claim online and within less than an hour received the email that an appointment had been scheduled. Not only that but the appointment was only 2 days from the date the claim was filed. I had heard horror stories about it taking forever to get someone to come out to the house so I am thrilled we will not have to wait to have our pool fixed!

Neel was very helpful. He listened carefully and told us what to expect next. We are looking to resolve the issue. Neel told us that we will get a message and a voicemail regarding the technician’s visit. Hope to have the tech support soon.

The professional Tech. provided excellent service; had on protective gear. He was a great listener and did thorough check on central air system. He even sprayed on bees outside in bush! Pleasant and caring attitude; goal to meet clients need at affordable rate!

Friend of mine said as a home owner I should get a warranty. Did my research and found Choice to be one of the best in my area. Once I made the call, you could tell they wanted to make the sale, but it was also obvious they did offer better coverage than some of the others I looked at. Let's see how it goes when I have a claim, but so far they seem like a good company.

Technician was polite and professional. Has to order parts. Will return in a couple of days to make repairs. Original scheduled time didn’t work. Rescheduled with technician. Tech did not speak English. Used translation app on phone to communicated. My wife translated for me.

The unit required cleaning and Freon. The company owner was thorough and professional and it took him very little to get the unit cleaned and in working order. He did a great job. His cost was reasonable even though I thought that I would only be required to pay the $45 deductible, but in order to get the unit to cool he had to use a chemical to clean the unit. Again, his price was fair and I am please with his work..

The agent was very helpful and addressed all of my issues. I wasn't on hold very long and she was very informative, knowledgeable, clear and accurate. I will use this service again. I feel that I am getting what I am paying for.

My claim was for several positions on one basement circuit. Luis was professional and skilled; he focused on each problem and solved them one by one quickly and effectively. He was very polite and considerate during his assignment. I was impressed with his skills.

My appointments for repair were never met, even as we speak. All of my food in fridge and freezer have been thrown away, a 2 day trip I planned with my grandkids cancelled because I'm still waiting for someone to come, none of which is at all acceptable.

The person understood that my microwave stopped working and automatically set me up within 24 hours for someone to come to fix or replace. So far I’m impressed but we shall see when your worker comes to do his job.

My water heater bit the dust at the beginning of the Memorial Day weekend, so that sucked, but Choice Home Warranty had a tech out on Tuesday, to diagnose and then to determine it could not be repaired, they came back on Wednesday and installed a new water heater. The Tech was totally professional, and did a great install.

He was great super professional and very pleasant! I would recommend him again and he did not create a mess and was concerned that the area remained clean. He did a great job with our plumbing and is coming back to replace the toilet and I would use him again!

Tech was able to get the washer to drain properly and was fast in providing the service. I would not hesitate to use this company again in the future if I have the same issue again. The tech was very professional.

It took CHW several days to get a technician to service my AC, but he was a very experienced technician. Apparently, CHW doesn't have any Technicians contracted, just whoever signs for the job. I got a great one. This is the second review and it doesn't want to submit.

The machine stopped working between loads on Monday. Called Choice on Tuesday. All fixed by Wednesday! Can’t do better than that! The technician arrived while my wife was home and, by the time I arrived 45 minutes later, the job had been completed, the technician had left and the second washing load was in progress.

I am a Realtor and have access to many such companies, but Choice had such good ratings that I bought a warranty for my own home. I was very impressed with the prompt response I received, the technician came out within 24 hours and he was very professional.

My washer broke over the weekend. Choice was able to establish a service call by the next business day. David texted me the night before confirming my availability. He showed up on time, thoroughly looked over my washer and quickly diagnosed the problem. He walked me through each step, was friendly and professional. If I ever have a washer/dryer problem in the future, I'll definitely be reaching out to Choice and will request him. Thank you to both Choice Warranty and David for your service!

Very poor customer service department. They didn’t seem concerned with my situation whatsoever. Very long wait time for service. We had to go a week without hot water. I was told I would lose my current appointment if I wanted them to look for another contractor who could come out sooner & it may take longer for service. I was told a supervisor would call me back within 24 hours & I never received a call back. After my appointment, I was told I have to pay an additional $400 dollars. I called Choice hoping to get an explanation on the additional fees, but received no explanation. My water heater is in the garage, all the pipes are new, it should be a standard swap out & I can’t imagine why the additional fee!

Dryer repair. The only problem was I could hardly understand what he said, but he repaired the dryer. The dryer is working now. I haven’t had a chance to use it yet but it will turn on when it did not before he came.

Used service as water heater not heating. Booked online appt. confirmed via email appt. Tech arrived so promptly he was a day early! But he solved my issue. Gas line got turned off on accident. Tech was courteous and an asset to me in my time of need.

The serviceman was polite, conscientious, and aware of our concerns. He was available for an earlier appointment and said he could work with us which made us happy. He made every effort to solve our problem and as far as we are concerned, did a great job.

The tech from CSA Plumbing came when he said. Quickly determined the disposal was not repairable and removed it. He then replaced it with a new one and about half an hour later he was on his way. I could not have been more pleased with him and was totally satisfied with the service he provided.

Very fast service from both the garage company and CHW. We put our claim in on Memorial Day and within 15 minutes had an appointment scheduled. They arrived within the given times and the job took less than 30 minutes to complete. Awesome service from both companies!

I just decided to make Choice my home warranty company after surveying the market for 2 months. Jason was very helpful and knowledgeable. I went with the multi-year option which should save quite a bit on the annual cost. Looking forward to a long and successful relationship with Choice.

Even the technician was surprised Choice didn’t cover the AC problem. I am canceling. It’s not a peace of mind with Choice. First time I had a claim and was not at all satisfied with the denial. Very disappointed.

Usually within one day I have a serviceman at my house depending on my schedule. Servicemen are very good at what they do. Three service calls on microwave, refrigerator and garage door. The air conditioner is next up for service.

The operator we talked to about the service call a couple times was extremely nice and personable and the men who came to replace the disposal were super polite and helpful. We were definitely satisfied with the service and installation.

I submitted my claim after business hours and my claim was expedited. Within hours, I had an appointment to get my A/C fixed. The service company was very professional and kept me up to date on my appointment time. My A/C was fixed on the day of my appointment.

I had another home warranty program that I used for many years that were more expensive than the plan I purchased today. After a hard day of work a pleasant representative that is knowledgeable and understanding made my day. This finalized my decision to do business with Choice Home Warranty. After the call and emails, I am passing on what I learned today to other homeowners.

Initial contact was seamless and I was happy with the handling of my claim. Second step is to see how the problem is hopefully resolved with the chosen repair company. Look forward to seamless service to be provided repair company.

I had just signed up for warranty a month ago. So far very impressed! A screw accidentally fell down my garbage disposal and it was lodged so bad couldn’t get it out. So I filed a repair claim with CHW, they made me appointment with plumber. They were very prompt and installed a brand new disposal. Very impressed with service.

The technician that came to our house was very nice and did a good job in finding out why our air conditioner stopped working. Once he found the problem and fixed it he stayed to make sure the air conditioner was working. I thought that was very nice of him.

I called and reported a broken garbage disposal. I asked if I could hire my own technician. They said no. The next thing is I get an email saying I could get reimbursed since they were having trouble finding someone. Then I filled the forms and they wouldn't go through. I made about 6 calls in half a day trying to figure it out. After the final call it went through. There was a $ sign that should not be there. By this time I had had it.

I’ve tried to submit a few claims on everyday things and of course they were not covered. It was clearly stated on a couple of them in writing. I would also appreciate getting my input on a date and time of appointment rather than just telling me when you are sending someone in an email.

Technicians were competent and friendly. Unfortunately the problem could not be duplicated while they were here. They advised me on what to do. They left a card and said they would leave the order open for thirty days in case we had further problems.

Simply put, had I known that "replacement" meant giving a miniscule portion of the money needed to replace my inoperable machine, I would not have started an account to begin with. I want to say more but I'm really trying to get out of a negative head space right now and dwelling on your poor customer service will not help that goal. Please hurry up and send the replacement check, so I can gather the rest of the money needed to replace my washer. Thank you.

I was happy with the guy that took my claim. I was not happy with not getting reimbursed for a water heater I paid out of pocket. My new problem is my Whirlpool tub. No one has responded to Choice and asking for me to look for one which I haven’t chosen that route as of yet.

I filed my claim and within 24 hours it was fixed. The company used for the repair was “professional, reliable and knowledgeable.” Totally satisfied with the entire process and recommend this experience to all who are contemplating -, thank you CHOICE!!!!

Choice Home Warranty has been very helpful in the matter of us getting our stove replaced. At this time we are unable to locate the gift card for replace the stove. We have called and left messages to find out where the gift card was sent and have not heard back from them.

The technician from Good Hands Electric who came to service my claim was delightful, timely, respectful, efficient. He diagnosed the problem in my ceiling fan and said he would get approval to replace it. Everything after that has been a disappointment. I got an automated email saying an appointment had been scheduled for that evening 4-8PM, on a Saturday night. Surprise! But Surprise! Nobody came. No further communication from Choice until finally today, 4 days later, I got through their very long hold time on the phone to be told that my claim had been denied. Seems they would fix the ceiling fan but NOT the light that's part of the unit. I was scolded and told to check my coverage more closely next time, or I would have known that. Rude disorganized, and a lot of my time (and $60), nothing but aggravation. Yet they emailed me to give feedback. So here it is. A good review for Good Hands Electric, not so good for Choice.

The service representative I spoke with was very professional. She worked fast and was able to place my new claim with in minutes. She also explain to me how I could extend my Choice Home Warranty. I am really happy with the customer service I received today!

Electrician called ahead of time to let me know that he was on the way to my home and also about how long it would take prior to his arrival. Electrician was very courteous, helpful, and explained what he was doing so that I could understand the work being done. A very pleasant experience.

Submitted claim on Saturday before the Memorial Weekend and had an appointment the day after the long weekend. Nathan from Chavarria's Plumbing in San Antonio was the technician that worked on our problem. He was pleasant, kind, and boy did he know his job. In a matter of minutes, Nathan diagnosed the problem, took pictures, and went to his truck to get approval for a new disposal. Once he received permission, he brought in the new garbage disposal and installed it so fast that it was a sheer delight to see someone who knows his profession. I asked for his business card. If I ever require a plumber, I am phoning Chavarria's and requesting NATHAN. He will not disappoint.

The plumbing technician was great!. However the first claims person did not understand my needs, the second claims specialist did a good job of expediting the work request. He was able to understand the tech was her and found the cause of the problem.

Andrew was very thorough, very professional and took the time to explain in depth what your program had to offer. At the moment I don’t have anyone to refer to your program but I will check with my neighbors and see if they are interested and if so I will certainly recommend them to Andrew again. Thank you.

Michael ** was great with explaining everything to me and gave me a discount for being over 50...plus it was very easy to get coverage for my out of state residence! Thank you Michael and thank you Choice Home Warranty!

Was very attentive to the concern of the customer. Demonstrated deepest value in making sure the problem was corrected properly. Didn't attempt to depart without ensuring that all drains was free of stoppage. Left us with an everlasting impression that if the situation occur again he would be available. These technician aren't your everyday technician.

Customer Representative was great. Her name was Kim. She was very professional. She listened to my concern and scheduled someone to come out. We received a follow up email and voicemail. We went with Choice with a recommendation from a family friend.

We are still waiting on some parts to be delivered, Tech was very good. Suppose to come back on the 5th to finish if the parts have come in. I am told that they should have all the parts here by the end of the week.

Spoke with Troy ** who was very knowledgeable and friendly. Was able to answer my questions with ease and able to talk to me about the best plan that will work for my situation. He took the time to explain the charges that I would be incurring.

Cesar had recommended that clear flow/Choice Home Warranty replace 2 power flush style toilets. He stated that we would hear from choice home warranty within 48 hours at 610-400-7182. We are still waiting for your claim department to contact us.

Tracey was very professional, knowledgeable, helpful and very informative about the company and their products. I was annoyed with another provider and began a search on the internet when almost immediately she called. I appreciated her service very much...

Great experience, it was a pleasure to speak with Greg after so many years. What are the chances of me getting the same person six years later. He is a professional who does his job great. It was a pleasure speaking to him again. All companies should have people with the experience that he has.

Drain line was plugged causing freezer to build up ice, then leak water from under freezer. Technician was knowledgeable of the problem and performed necessary steps to repair. Courteous professional service in a timely manner. I would highly recommend Choice Home Warranty.

The service was great. The man that fixed my AC was very cordial and efficient. It did not take long to fix, about 30 minutes maybe. The only reason I didn't give 5 stars is because I had to wait from a Friday until Tuesday with no air. It was in the 90's the entire time. I thought that was too long to have to wait. Other than that the experience was fine.

This was my first time using your services. I was disappointed with the person that took the call during the weekend. When I received the response email I was assigned for a week ahead. I called Tuesday morning and the girl that answered knew what she was doing. Got me an appointment for same day and put both plumbing claims in one when the other guy did two claims. I am happy but the weekend people need more training.

My rep Tony was outstanding. Answered all of my questions. Made the process of purchasing policy and went above and beyond. It was very pleasant and after researching home warranty companies Your company had best reviews. I have used other companies in past and your coverage is through all met all my needs. Look forward to working with you if the need arises.

Alberto ** is the gentleman who helped me. We have had a not so great experience with another home warranty company so I was looking elsewhere. He was able to get me a great deal on more coverage than I had from previous company. I appreciate him doing all he could to get me such a great deal.

Overall the service is good but I am a little concerned about the time to resolve the issue. I opened ticket for a bad A/C on Saturday and it got fixed on Tuesday. For fixing problems like A/C, this is too much.

My garage door was not opening unless I opened it manually. I called home warranty on Friday. It was a long weekend due to memorial day. But someone came out Tues. morning and did a fast and accurate job of fixing my garage door

Choice was prompt and scheduled a technician on the first available time slot, after the holiday. Ozman's AC was a great communicator, explained things as he was going along and accurately diagnosed the problem. CHW approved the repair and within a couple hours my AC was working again!

Very good technician with good customer service and friendly manners. I will recommend him anytime. He showed up right on schedule and handled the situation with no major problem and after it was done he cleared his work area.

I did not know that Choice only paid for the primary component of a garage door opener. I did not know that they did not replace rollers and springs which are an essential part of the mechanism. When the technician arrived my garage door was not opening with any of my three remotes. I had tried all three numerous times. When the tech came from Affordable Doors, he kept trying and finally the door went up. He examined my rollers and spraying and said they needed to be replaced but choice would not pay for that. I was very pleased that he was honest with me. He explained that sometimes doors need to be given rest time or rebooted.

Refrigerator was not cold, down to 53 degrees. Tech quickly determined that the coils were frozen over, so he opened that panel and started to defrost the coils. He determined that a heater was bad and replaced the part. He clearly knew what to do and completed the repairs quickly. Gave good advice on how to prevent freeze up of the in-door water.

Best repairman I saw, knowledgeable, friendly, didn't waste time. He was methodical, found the problem, fixed it and was neat. If all your tehcs were like him, you would have twice the members. He even brought a protector for our floor.

We were very pleased with the technician who came. Very professional. We have agreed with the agreement on the payment. Just hope the e-card comes soon since my oven is not working right. I will be very satisfied when we get the money.

Service personnel was very knowledgeable and very informative. The only thing that needed to change was the scheduling tool technician was one hour and a half outside the window they gave me for service. And the window itself was a six hour window which is not very convenient.

Tech was perfect. Your customer service is ATROCIOUS! Sometimes people have special needs. My 72 year old invalid wife is bed bound and cannot be moved except by EMS. Your company did not even try to help expedite a repair. 5 days in Houston to heat was not acceptable. I had to buy an AC window unit and pay for installations just to keep my wife out of hospital or worse yet death. No compassion from you, not even an attempt to work with me. Just read from the script like my wife was no more than a dog.

Start Contracting repaired my dishwasher. Did an excellent job. The technician Was very knowledgeable and professional. Always arrived on time for his scheduled appointment. Had to make more than one trip, always kept me updated and contacted me before arriving. Would highly recommend.

I would recommend this company and technicians to anyone requiring A/C repair. They were punctual and professional. Evaluated my problem and resolved it quickly. They came to the house on a long weekend on a Sunday which I did not expect.

The technician that was here was very helpful and explained everything to me. My dissatisfaction comes from the fact that even though I pay premiums every month, nothing seems to be covered. My AC unit was unsafe and in fact, the technician shut it down. But he told me that the problem was not covered. I purchased a new AC unit that they installed it the next day. I will be recommending Choice Home Warranty to anyone.

The Technician was very knowledgeable about my brand of appliance. He took his time to check out my appliance. Taking several pictures of the appliance. He explained to me that it was probably not worth fixing, but his job was to examine it thoroughly which he did. And report to his supervisor his finding. Which is exactly what he did.

My experience was delightful. He was courteous, patient, knowledgeable, & that's why I changed my warranty to Choice. I had not decided my decision until he offered to e-mail me the payment selections and other information. Choice is fortunate to have him as an employee. He represents your company well. His name is R **.

Our unit stopped working on a Friday around lunch. We made a claim but due to weekend and Monday being a holiday the appt was scheduled on Tues, which was 4 1/2 days later. It should have been considered an emergency call being in the Fl heat.

I reported the problem. The claim was immediately dispatched and within a few hours I was contacted with a provider, appointment, and phone number. They arrived promptly, very professional, knowledgeable and diligent. It was a Holiday. I was surprised. Thanks.

Repair of leaking shower head and bathtub leaking water. The work was done without harm to my bathroom. The Plumber knew what the problem was and the work was completed. I really do not have anymore to say. I am completely satisfied with the work done by the Plumber referred by Choice.

Warranty coverage unfair to customer so far. It finds cheap avenues to complete repairs, therefore costing a valued customer more in the future. Hopefully my current claim will be treated fairly and adjusted as we have requested. Technician gave us a recommendation of service parts, but it appears Choice wants to go the alternative route and replace a part, that will eventually need to be replaced soon.

Technician phoned me the morning of the appointment and gave me an approximate time he would arrive. Upon arrival I told him what had happened and he immediately had an idea of what to do. Within 15 minutes he had a new capacitor installed.

Within 24 hrs of my claim, a specialized company looked at my AC, diagnosed the failed component, went and get it, replaced it and AC worked again. Technician was there on time and was very professional and courteous. Technician called back after 4 hrs of the repair to double check that the unit was still working properly

I just join choice home warranty, they send me promotion for memorial day, I call to take Advance of the promotion and then representative help me and he explain everything including in the warranty, and I give it a try. It cover everything in the house, with less payment each month, even the fee for the technician it’s not bad too. Thank you.

Choice scheduled a plumber for over a week out, but luckily the plumber was able to get out and solve the issue within 2 days. Very hard to find service people that want to work with Choice. Hopefully, things will improve with Choice once Covid is behind us.

The technician showed up on time. He was courteous and quickly solved the problem and got the AC running. He listened to my description of the problem, and addressed my concerns. Overall I was pleased how rapidly Choice Home Warranty Serviced our claim. Thanks, Allen

Need an electrician. No one has call and follow up with me. The one for the washer came and he had to order a part and he will be back when the part come, but I think someone could call me and follow up with electrician. You would all if you didn’t get my payment so I think I deserve the same courtesy.

The plumber came to the home, he had to make 2-3 calls to get things that I needed for the repairs approved and all that took almost 2-3 hours. And upon it all, the job was not done because it not cover to open the wall to get to the plumbing job that needed to be done. Well, that was very stupid, how can he correct anything unless he open the wall to stop the leak. So the whole bathroom is useless, shower cannot be use and probably not even the toilet. Thanks a lot "Choice Home Warranty". There is always a catch 22 or 25 when it comes to repairs, but no problem taking the money monthly.

Called this company, they hung up on me 3 times, had to keep calling back. I was then able to go on their website and put in a claim. They sent me a email with the contractor's name and phone number and stated that the repair person wasn't available until a week later. I called the repair person and they were out the next day. Upon arrival they stated that I needed to pay $65.00 dollars service fee call which I did. Then they emailed this company to explain what the problem was. The gentleman informed me that this company didn't cover my broken springs and the cost was $350.00. I paid it because it needed repaired. I called this company and explained what the situation was and the rude agent #** stated that a determination hadn't been made yet and that he didn't know why the service tech informed me of this. Would I recommend this company? NO.

Myles gave us great options. First time he called me I was busy feeding my animals. I asked him to call me again around twelve thirty. Again the time was not right and I asked him to call again at four o'clock and then we discussed the different plans and prices. Got us the best price possible.

Everyone was so helpful. My AC went out and you had someone out the next day, on time, and it will be fixed tomorrow. Great service, happy I came aboard. It’s good to know you are there when I needed you.

I was very satisfied with the discussion I had today with Ralph and my contract was renewed. I am still waiting for you to send an air conditioner technician to repair my air conditioner which I reported on 5/24/2021 had broken down. It is hot and humid in Florida now. Thank you for taking care of this for me.

Choice Home Warranty responded quickly and provided valuable information. They returned all my calls in a timely manner and the representative were very helpful. Plumber was able to come earlier than expected, he did an amazing job and was very informative!

Unfortunately I wish I’d had a better experience with Choice, I chose (on your system) the option of monthly renewal for my policy prior to its expiration. However, when I called to check on it later. I was told it didn’t go through due to my card being declined, which is inaccurate due to the transaction never having shown as pending or initiated on my account. Not to mention funds were most certainly available at that time. I also spoke with an associate prior to today that would not listen to me and even provided inaccurate information about my options. I’m staying for now, but it will be monthly, I will decide on further steps later. Thanks.

Our technician came before our scheduled time, he was very thorough at explaining everything regarding the issue we thought we had. Luckily nothing was wrong with our AC! He was very friendly and I would definitely recommend him and the company he works for!

After 2 claims, both of which were denied, I called to cancel renewal of the servicer. I don't need to pay almost $600 per year if I have to pay for the charges anyway. The "resolution agent" to whom I was transferred to handle the cancellation was without question the rudest customer service person it has ever been my misfortune to have to deal with. After shouting over me every time I asked for a simple cancellation, I finally shouted STOP, and said "All I want is a cancellation and refund for services that won't even begin until August." I had to remind him (after a sermon on responsibility and peace of mind) that they had provided neither. May I add that I have never had to resort to shouting to get an agent's attention, nor have I had to endure what I considered to be an insult to my intelligence. Choice will NEVER get another dime from me.

Had to wait 2 weeks for him to show up and then had to pay extra for the work that I originally called in that I knew had to be fixed - could have saved time and money getting it done without the warranty.

I called Choice and I was help right away. They said the technician to come out and just a couple of days and he showed up right on time. Did an awesome job and I’m very pleased with Choice Home Warranty. I would recommend them.

So far Choice has repaired refrigerator and replaced the microwave without any problems! Service was fast and efficient on both. I did have to call and negotiate the replacement value on the microwave because their quote was a little low. Now my A/C will not turn on, filed a claim today and they are setting an appt with Tech. I'll update this comment when I see how this goes!! Choice has been great and I'll also be renewing contract later this month if everything works out well today!

Simon was very helpful with getting me set up on a plan and telling me every option available. His knowledge of what each plan offered was great. The coverage that was offered was what I was expecting as well. The payment options are flexible and that is also helpful.

JR Maintenance arrived within the scheduled timeframe. Promptly identified the starting capacitor on the outdoor unit as the fault. Replaced and cleaned up the area. Excellent work. Technician even remembered working on my other AC compressor 2 years ago. Friendly and Very professional.

My technician was great. He was able to get me in sooner than expected and called ahead of time to see if I had availability. He was very quick and explained to me what he was doing. He also wore a mask without me asking him to. Charles was very mannerable and I will request this company any time I may need to put in a claim. I trust that they are an honest company.

Hot water heater was leaking, had to call twice in order and on the second call was told the warranty doesn't cover the tank. CHW should communicate what they don't cover versus what they do cover when selling their product. I will not be renewing my policy once it expires.

I was expecting a long wait when I called to start a claim for my air conditioner. Surprisingly, I was immediately greeted by an automated assistant who took all my information accurately and was able to submit a claim within 3-4 minutes. I was amazed by the efficiency!

When our current warranty was set to expire, we decided to explore other options. We saw that Choice Warranty had received good reviews and decided to check them out. After speaking with a friendly account representative, we discovered we could get a more comprehensive plan, for far less than we were paying with our other provider. I would recommend Choice Warranty for anyone looking for a fair warranty provider.

I was extremely pleased with the service provided by the Tech from Emergency Response HVAC-R Services. They were very knowledgeable and professional and simple in their explanation of services rendered. This is what one expects from experience and good training! Kudos!

1st the call from the sales represent was pleasant and she was able to answer each question. 2nd the plan and its covered items was exactly what I was looking for and needed and it was affordable. Thank you Choice.

Sales agent was informative. Do not care for high pressure sales.. He was definitely doing his job to upgrade.. I took out enough of what I felt I needed and added a pool. 1 year is a good amount of time to see if I will like or dislike this warranty. If I do then I will redo next year.

A very honest and thorough technician came to the house and checked every part of the AC unit that wasn’t working. He said my complete unit was very well maintained and he was surprised about its age. It appeared much newer. In his opinion the damage was obviously normal and tear. Your company denied my claim. You are completely dishonest and a rip off. Your service is horrible. I will never recommend your company to anyone!

The website was concise and easy to read. Our phone rep was helpful and personable. The only thing I see that needs to be changed is adding in the deductible amount when looking at plan options. Thank you Choice Home Warranties!

The on-line system was easy to use in reporting I had an appliance that needed repair. I received an immediate response back and within a short period of time an appointment was scheduled. The repairman was on time, had the part needed in his van, and was done within 15 minutes. Great service.

This is the second time I called on this issue so I need to see if it will be fixed first before I give any statement. The problem is every time we use the garbage disposal the water backs up in basement

Outstanding job. Technician ((Don)/plumber came out on a holiday! Got everything done and was very thorough in his work and in explaining what he was doing. I hope CHW sends him back in the event we ever need a plumber again.

My refrigerator was not cooling and Choice warranty had someone there within 24 hours. Very courteous and knowledgeable. I had questions regarding my refrigerator and how to get the best service from it, maintenance tips, etc and he was very patient and explained what I should do to keep my refrigerator running and in good shape.

UPDATED 6/2/2021: Switch will not activate lights all of the time. It takes several flips to activate the light. The apparent decision is to deny the claim, which will be appealed. The electrician said that a component failed and needed to be replaced.

Diagnosed the problem, got authorization all in the time frame that was stated. Thank you for the fast and efficient service, would definitely recommend in the future and company worth sharing with friends. Just waiting to hear back about when the part can be put in. Thank you again.

The technician was very kind and courteous. He was very thorough and did not leave until the job was done. 10/10 would recommend for any plumbing needs. He called before his arrival and even texted when I didn't answer. He cleaned up after himself as well! So many times we've had service calls and had to clean up after technicians. It was a breath of fresh air to finally get some experienced help to solve our problems.

The wait time very long, I rather have callback from a live person, one rep left a call back message it so fast I replayed seven (7) times still couldn't understand the call back message. Maybe the person over the department needs to listen in on the reps. You can miss business not professional at all; you will get lots of complaints.

Called Choice Home Warranty the end of November 2020, technician replaced 2 parts, noticed 3 weeks later it was leaking again. Due to quarantine couldn’t call again until first week of February, technician came a few days later, never submitted his diagnostics. Long story short, 31 May 21 and the problem from November hasn’t been corrected. Several appointments made and the technician never receive the work order when I call to confirm appointment. I call choice back and they reassign it to another technician, which takes several weeks. So I have paid 2 services fee ($85) and 6 months of service fee, yet the problem has not be resolved. I get the same story when I call Choice Warranty back on my furnace.

The gentleman that assisted me in purchasing the home warranty was very knowledgeable, and he sounded experienced. He knew the product and introduced to me discounts that I was eligible for such veteran and senior allowance. My second Choice Home Warranty and there is a reason that I came back to Choice.

I am totally dissatisfied with the service or lack thereof. Technician showed up 3 hours late in what appeared to be his personal vehicle with no tools. Stated he had to go get a ladder and return in 20 minutes. Never returned. I called the dispatcher who stated he was at another property and wanted to reschedule for tomorrow. I wasted an entire day. Please check out the people you send jobs to.

Deceptive practices engaged in by your salesperson. I almost didn’t purchase this warranty. He really rubbed me the wrong way, and I hope I have better experience if and when I need a service request. My purchase should be reviewed and given any discounts reward due me based on this experience. I can be reached at **.

Finally got a really good service. This technician was from Sears and he was great. He was dressed appropriately and he showed up on time. He was polite, friendly, fast and knew what he was doing. He was actually able to fix the fridge and this made the rest of my day a good day. This is the first tech that showed up the first time with everything he needed for the call.

I had an issue with my a/c. You sent a contractor that tried fixing but had no idea what he was doing. I told him it was working but took so long to cool. So he started taking all the electrical components and disconnecting them. I told him it was not electrical because the system was working just not cooling fast enough and it probably needed Freon. He came back 2-3 times. When he left the a/c was making loud noise and going off and on every 15 seconds, I called him and told him and he said Choice was not allowing him to come back.

At first I think 3 other companies had been out and we had same problem. He seemed to not know what to look at. But he took his time and checked it out and found that the motherboard for auto defrost wasn't working. That was the answer to why it kept leaking randomly. I'm so glad he took time and was experienced at finding the part the others missed.

The Choice representative who answered my call was courteous and professional. My claim was dealt with immediately. The electrician arrived at my home during the time window I had been given. I was extremely satisfied with the way this handled.

Professional, helpful, courteous. Fixed my problem. I would definitely recommend this contractor. It did not take long for the appointment date. I find that this is a huge problem with home contractors since the pandemic and winter storm. I paid the service call, the work was done, and I have no further issues.

I called Choice this morning because one of the knobs keeps falling off my stovetop. I thought I could just buy a new knob, but after exchanging all the knobs, they all fall off on the same space. I got through to a claim rep immediately, he gave me a claim number, and told me to wait for a telephone call and an email to confirm when someone would be here.

Thermostat was working when in the mood. Service came to fix it with his own thermostat from his truck. I had already purchased my own thermostat. He refused after talking with your CHW agent. Nothing was done. We are getting off to a bad start on our new renewal with CHW.

Making the claim was easy. Getting the appointment was quick. The technician was on time, knowledgeable, courteous, and quick about his work. He was able to quickly diagnose the problem. Luckily he had the part needed to make the repair on his service truck. Overall, great experience.

Technician could not get an immediate authorization to repair my AC. Still no update as of this point. (It is a holiday weekend, so I expect to hear something by tomorrow.) Fortunately it is not so hot that I have to stay in a hotel.

I was very dissatisfied with AM&PM Mechanical who was originally assigned to my issues. He took photos of the Hot Water Heater and the Leaking pipe and got it approved, but jerked me around in coming back to repair it - Lying to me the whole time. He was terminated by Choice after I called and complained and another company - Jade Home Remodeling was assigned. At the time of this assignment, the Choice Representative indicated that I would not be required to pay an additional Service Fee. The Jade technician did an excellent repair, but I was required to pay him a Service Fee. I feel Choice jerked me around on having to pay twice and assigning a unreliable firm in the beginning.

Our technician that arrived to perform the device requested was prompt and courteous and he was very knowledgeable about our issue. He was able to obtain the necessary parts and complete the job in a very short time the same day as the original appointment.

We love the experience with Choice Home Warranty. They are organized, quick and hassle free. We are satisfied with the service they are providing. I highly recommend them any time you need a home warranty. It was a good call to buy their warranty.

The repairman was polite and professional and seemed to be very knowledgeable. The response of Choice Home however was less than acceptable as you refused to replace the unit he said was long past its prime at 25 years old. I have sent you a question 2 days ago and still do not have an answer as to why this decision was made. NOT Happy with Choice.

The tech seemed very knowledgeable and performed a few tests to see if there was a problem with the heater, but determined that the issue was one of capacity instead of anything else. He suggested a solutions of adding a booster, but I decided I'd just live with what I have.

Courteous, respectful, worked fast, took their shoes off before coming into my house. I would recommend them to anyone needing a plumber. If I need a plumber, I would not hesitate calling Arthur and having his return to do the job.

As the temp outside was on the rise my AC stopped working. I sent an email claim on a Saturday night. By Sunday I had an appointment and tech scheduled for Monday. Tech came out and was able to fix the problem. Good Job!

I was very pleased with the speed in which I was able to get a service per out to my home after filing a claim. He was very friendly and professional and came in the specified window. The jury is still out on the repair as a part had to be ordered and I have not heard anything since he came last Tuesday. I certainly hope it can be fixed soon.

The Choice Home Warranty has an excellent service, very quick response. Every time I have a new claim, I received the schedule for service the next day. The people that came for our services were very nice and professional. I would highly recommend the Choice Home Warranty to friends and families.

Everything went so smooth from the get-go. Talking to person on the phone to submitting my claim, to the company they sent out to evaluate it, to the company they sent out to fix it fantastic!! I'm glad I switched to Choice Home Warranty. Thank you guys for making it so easy.