Choice Home Warranty Reviews

Have to fight to get any claims paid. Tech says it’s normal wear and tear and should be covered. Company says no. Have an appliance upgrade. Still won’t replace to existing level of appliance. Horrible customer service. Refuses to let you talk to anyone else or even give info as to who to call.

I'm hard of hearing so I find it difficult understanding some of the individuals that answer calls. Maybe you could get them to turn up the sound. They do repeat themselves when asked. Other than that all else seems fine.

The amount you allowed for the dryer I think was fair, the Lowe’s e-gift card is what I don’t like especially that it might take up to 30 days to receive. I bought the dryer today with my credit card. Hopefully I will get the e-gift card soon. Thanks. James

I called in to see if we were covered with a leak in our ceiling. I had told the young lady that we had a leak in our sitting room ceiling and we believed that with all the heavy rain and wind that it was quite possible that a few shingles on the roof might have lifted up and caused a small leak in the sitting room. She came back and said yes we were covered and gave me a claim number and she would put in for a repair and I would get an e-mail today to set up an appointment and when they came they would charge me $85.

The a/c unit cut off and stayed off overnight. Suddenly it started up and was fine for a few days then cut off again. The Tech used a meter of some kind on a tube/pipe! Said unit was low on Freon. There’s a leak but can’t fix it until unit is maintenance and cleaned. Choice won’t cover the cost of getting unit maintained, but will cover cost of repairs.

Fast and efficient! I was just signing up to receive a quote, when a representative called me. He told me about different options and rates to find the best plan for my budget. He was very informative. I found this company while reading an article about helping seniors get more from their Social Security checks. I would encourage anyone to look into purchasing a home warranty. It could possibly save you thousands of dollars!

The young lady that helped me was very informative and helpful about the program and what I get for my money. It will be better than what I had before and cover more than what I had before. I look forward to receiving the service they have planned for me.

Kenny was very professional and amazing to work with. He took care of the AC issue. I am very happy with choosing Home Choice Warranty. Kenny was early to appointment and always keep us up to date on where he was.

My experience with Choice Home Warranty was horrible. They sold me a policy based on how quick they would get a contractor to help us up. Our AC went out on Jan 2nd (control board on furnace was defective). We called them and they promised they’d get us someone in 24 hours. Unfortunately, they did not call us back. My wife kept calling back and finally after 24 hours, they told my wife for us to hire our own contractor, which we then did. We submitted all the requested documentation to get our invoice reimbursed but they denied the claim. Their customer service is horrible. They were of no help, and in my opinion, not at all worth buying a home warranty policy from.

We had to wait over one week for a call to discuss the amount we will receive for the replacement of our fridge. Then after the call we were told we would have to wait up to 30 days to get the gift card to purchase the replacement fridge. And we had to buy it from Lowe's. The date to renew our warranty is in August and I seriously do not think we will do it if we have to live without a fridge for up to 40 days.

Service was good. The corrections were made and now working well. He was on time and professional. Would be willing to call this company for work/extra service not involving Choice Warranty. Thinking about some upgrades and got quote on doing some extra electrical sockets to be available outside in backyard gazebo area.

It keeps getting worse. No reimbursement on appliances they cannot fix. Need to set up an appeal a month in advance to argue a minimal reimbursement. If lucky, you get a modest Lowe's gift card. No check or cash. After 7 years I am leaving.

Air went out July 4th around 10:30 PM. Didn't realize until the following afternoon when the house started getting warmer. Submitted a claim and then had to wait as house was getting hotter. After 7 hours, you get an email letting you choose your own contractor but that was around 9:00 PM when it was too late to contact anyone. Had to spend a night in a house with 82 degree internal temp, which included two children and a dog. It was pretty miserable. The repair cost a total of $100 and was fixed within 20 minutes of the phone call. Some items such as heat and air should be handled quicker than others. We could have had this fixed the day we reported it if there were less stringent guidelines.

First of all, I reported the issue early on a Thursday morning. The Company that was assigned could not get to it til the following Thursday! Many other companies advertise next day service. I was stuck in the house unable to get my car out, go to church, grocery store, etc. for 6 days. When the company finally got to me on Tuesday and fixed the door, Choice Home Warranty denied the claim. Also was charged $89 for a service call when my contract with Choice states $65 service charge.

I was not expecting to sign up right away but I like that they work with you. Of course I have not used it yet, hopefully I'm still happy with my policy when I have to use it. It's hard to review something that you haven't used.

The technician's work was exceptional. As far as Choice Home Warranty's commitment to sent a technician was terrible. Had to wait for almost a week for someone to come out!! Very disappointed with the time it took to get some out to me after 3 calls.

When we purchase the warranty I was told that all parts were covered. Now you all say you can't replace the door gasket seal. We are very disappointed and dissatisfied. Due to what we were told when we purchased the warranty and now what we are being told. I would not purchased another warranty from you all neither would I recommend you all to anyone. The door gasket seal is not normal wear and tear. That's a failure in the material it's made of. We just don't like being told one thing and not all of a sudden that does not apply. That's bad business practice. On a scale of 1-10 ten being the highest, right now I have to put Choice Home Warranty at a one. 1 being the lowest.

Choice Warranty provides good response time to requests for service and quick response time to next steps after diagnosis of problem. When a decision is made to replace an appliance rather than repair it the issuance of e-gift cards to replace the appliance is slow.

Very happy with coverage and prompt service. Definitely recommend. Has saved me a lot of money, with appliances and new AC. New hot water heater, repair microwave, and range. Good quality work. Will recommend to saves me thousands, very happy

Tech was great, right on time, knew exactly how to fix problem, explained to me what to do in future if it were to happen again. One of the best vendors that Choice has ever sent to my home to fix a problem.

The service gentleman was on time and polite. FYI After the service home warranty deemed that we needed a new washer but the amount is far less than the cost of a new washer and the amount should be increased somewhat to get close to the price of increasing cost of washer especially at Lowe's. Thank you, Donna **

Placed claim online about 5pm Sunday July 4th, 2021. Repairs not made until Tuesday, July 6th, 2021. Southwest Ohio was having temperatures in the upper 80's to mid 90's. EVERYTHING ELSE WENT WELL!! Technician was very nice, friendly, professional quickly diagnosed problem and speedily made repairs. He was prepared and had all needed parts with him. I have already recommended CHW to a friend that had a bad experience with another home warranty company.

Was great. Saved a lot of money, I'm very happy I made the CHOICE. Best investment for my home. Spend a little saved a lot. Gives us peace of mind, everything is covered, inside and out.. This is a must have and not just for the big things like roof, ac, electrical but all my appliances.

This is the second time in three months that our refrigerator has stopped cooling. Originally repaired in April. Same problem again. Different repair sent. Parts ordered and received. Waiting for repair to return on July 9 to install parts. Hopefully this resolves the matter.

thanked me for my business and was gone. No mess or trash left behind. Very professional.

To get right to the point: After the plumber left our home, I turned to my wife and said, why did we wait so long to call? These men were friendly and professional in their appearance and in their work. Thank you.

The technician did a great job and showed up promptly. I would recommend him to everyone. Choice Home Warranty is terrible. They make promises and do not follow up. You pay the monthly premium and they deny your claim. I would not recommend them to anyone. If you need a home warranty company, go elsewhere, you can never get a hold of them, they take forever to call back. Customer service is not in their vocabulary. Over all bad experience with them.

Truly an outstanding group of professional young men, knowledgeable, polite and punctual. Will keep you engaged in conversation too make you aware of everything going on. Once done, they don't leave a mess. Any other issues I know who to call.

The tech that came out to fix my AC unit was professional, suited up, and completed the service in a timely manner, he seemed to be very knowledgeable in his profession. The company CHW sent was from Lindsay Heating & Cooling. Tech was Alex. Thanks Alex.

Stan was very accommodating to work with my schedule. When he arrived on time, he quickly assessed the problem and took care of it promptly. He was respectful and cleaned up the work area. I would recommend Stan and use his services again.

The technician was prompt and called me to tell me what was wrong with the washer & the dryer. He is ordering parts and then will come back to fix the washer/dryer. He made the appointment sooner than Choice said he would come.

My case was closed in April with no resolution. No part, nothing. It was just closed!! Had to pay another $65.00 to open a new claim. Asked to speak to a supervisor and was told someone would call me back. No call back. Representative could not reopen the old claim so I had to pay for a new claim. Not my fault!!! I asked twice for a supervisor and no call back. Why was my first claim closed?!?!

Our experience putting a claim in online was very easy and super convenient being able to do it all online. We are very satisfied with our warranty thus far. Our last home warranty was all over the phone which was not convenient at all.

Fast and reliable service! Good price! It is so convenient to file a claim on line! The technician is professional, he come on time and he can answer your questions you need and want to know and nice talk.

In just one with Choice Warranty for our home couldn’t go wrong! I have referred 3 customers already and your company hasn’t given us any reason for any bad service. Don’t stop on your #1 priority Choice, your valued customers! Thank you.

Unsatisfactory experiences on 3 separate calls:

Fastest response we have ever had...less than 24 hours. Repairman came and fixed the compressor successfully. Used the online site rather than phone to report problem as it was right after holiday. Happy client! We will be sure to spread the word!

Tech arrived 5 days early (thank you). Knew quickly what was wrong, an hour later, all fixed! We were so happy to see the tech arrive early! Terrible having a refrigerator not working, food spoils, drinks not cold, etc. Glad the tech knew exactly what to do.

My water company advises me that I've got a water leak. They sent a tech with a leak detector and advised that the leak is beyond where the water enters my home. I've made a thorough search inside my home, including my attic and outside, including my pool...I have no obvious leak. I called CHW and followed procedure. You advised me that the subject company would be at my home, Tuesday, 7/6/2021, between 3PM - 8PM... They were a NO SHOW and did not call. I called them at 4:30PM and received a recorded message. It said, "leave a message & they would call back." At the end of this message, It said that they could not receive any more messages as their message box was full...I will call you Wednesday, AM....Don't call them before I call you.

This was my first request for service and I am very pleased with the service I received. I needed to have a burner on my cooktop changed, the technician came, checked the cooktop but had to order the burner. He returned on 7/0722 and installed the new burner. I was very satisfied with the service from the appliance company and the professionalism of the technician. He made sure he checked everything was okay before he left. I hope my future services if I need any will be as good as my first visit.

Needed a home warranty. The salesperson was very helpful and got me what I needed with a great price, and a set price for all call outs. He was very knowledgeable with home warranty packages and got me where I could afford the package I needed.

Joe was professional, answered all my questions, was very neat and clean and was timely in coming and putting the disposal in. Excellent service! You should keep this guy. I was very pleased with everything done and very happy with Choice. My first repair call.

I am choosing CHW because of the ratings. It was disappointing that I immediately received two emails, one being my rating opinion, What should have been sent was a copy of the contract defining the exact covered items. This is not a good indication of what is to come.

Ac appointment quick, fix in no time. Didn't have Now my place feel cooler again. Filed online, got appt in two days, tech came out, took about fifteen minutes, paid my little fee. Now system works fine. THANKS You all!

Yes, I would definitely recommend this service to a friend and/or family member. I appreciate the quick response, that we received when I called concerning a potential plumbing problem that we were experiencing. The Customer Service department was professional and polite and that was very encouraging to me.

My Ac chose to quit on the fourth of July, when no HVAC businesses are open. The Choice Home Warranty online claim service was easy to access and within 24 hours, I had approval for a diagnosis and a repair. No phone calls, no waiting. Checked in with the claim status which was very responsive. I couldn't be happier with the process. Check was approved. Everything worked well.

My condenser on my AC went out and the tech said it was due to normal wear and tear. Choice Warranty told me they have people working for them who used to be in the field and they say it wasn't. There's a major company and could help me but they're leaving me out in the heat. It's like they looked for any reason to blame it on non normal wear and tear. So my condenser is 7 years old. Why did it go out? They can't say.

Very fast and quick response to my air conditioner getting fixed. I have had other home warranties and this was by far the best so far. Thank you. Also I didn't have to wait on hold forever like other companies.

Very easy and convenient to use. Didn't even have to talk to a human and was done making claim under 5 minutes. I would definitely use again and refer a friend to this program. I have used before and claim was fulfilled within 3 days. Thank you.

DO YOUR HOMEWORK!** DO NOT USE**. First, DO NOT USE THIS HOME WARRANTY! BEWARE! STAY AWAY. On their site it says "Electrical: ✓" and that is it. But yet they don't cover MOST electrical issues. We had flickering lights and utility room that kept throwing a breaker. We put in a request through Choice Warranty for a tech to come out to resolve the issue. We paid the $65 fee and Choice sent out someone from BW Electric. When the guy arrived he stated our breaker #18 needed to be repaired, he also stated the light in the recessed housing was bad. He said he would see if Choice would allow him to replace. The tech came out a week later and was not allowed to replace the light and housing. He did however fix the breaker.

Charlie was very polite and informative about the product. He spent the time needed to satisfy my questions. He was honest about the needs of some of the products available. His concern and knowledge is what caused me to continue listening to him, without being too forceful.

Wayne was polite and professional. I really appreciate the great service. He took the time to make sure I understand my options and how it works. It is not common to have knowledgeable and efficient transactions in today’s world. Wayne made it easy.

They haven't come over to service my air conditioning unit yet but the experience I have had I liked. I would be glad to refer a friend or another family member to Choice Home Warranty. The last time I used them was for my heater which happened to be during the winter time and I have had no problem since.

My signing up for Choice Home Warranty was somewhat lengthy because of all the choices offered by Jabbar. It was worth the time. He was very patient with all my questions. I look forward to having your excellent service.

A few weeks ago I filed a claim for no power to my door bell. It was denied. Then I had to file a second claim for no power in my living room and lower bathroom. It turns out they were related so if my first claim wasn't denied I wouldn't had to go without power to my other two rooms.

The technician conducted a thorough examination of the dishwasher, listened to the issues I had and when he concluded his work, he stated that the machine needed replacement. I appreciated his work, timeliness and honesty. I would highly recommend him to anyone in need of good, honest work.

Talked to two sales rep today about covering an additional home of mine. The first one I talked to was outright rude and was sniggering and appeared condescending. I decided to not do business with him and worked with another rep who was also. Although not as bad as the previous one. It looks like there is a serious lack of accountability and training which does not bode well.

There was a COVID-19 delay (backed-up appointments) but the repairman, "Jacob" was outstanding. He was professional in all respects and obviously both highly knowledgeable and skillful at his job. He devised an effective workaround while we awaited parts, then installed them in a correct and timely manner. This guy was good!

My laundry room drain backed up and I was able to put a claim in with CHW by phone through their automated system. CHW alerted me by email that they had organized a plumbing company who could come the following day. It wasn't a dire emergency, but CHW still acted quickly to provide a plumber's service the next day, and I so appreciated that quick turnaround, thanks!

The technician repaired our dryer efficiently and quickly. The whole claim process went very smoothly this time. I appreciate that it didn't take too long to get my dryer fixed. I like that Sears was contacted for this repair. Thanks.

When I called for service, I didn't realize that both were leaking! However, when the company came out to repair toilets, you all approved for both of to be fixed. Thank you for your taking care of our repair. I did have to pay two co-pays. Which was fine with me.

Very pleasant experience with my salesperson. Answered all my questions. Now, let's see how great the service is... My sister uses this company and loves it. She had 3 things go bad in her home and they were great to her.

I am happy to get this opportunity to address my concerns. Choice Home Warranty has great customer service representatives, however the technicians in my experience are unprofessional and lackluster when it comes to servicing the clientele. I have experienced no call and no show on several occasions from the techs. I hope that you can do a better job of screening the techs that are affiliated with your company.

One claim was not covered but took your office 10 days to tell us (was told waiting on part which was not true). Other claim we are at 13 days and still not repaired or timeline of when it will be done.

He was a true representative of your company. He was knowledgeable, patient and friendly. Because of his delivery he was able to get me to take your three year plan. I will definitely refer your company to my friends and family, thank you

Sink in bathroom did not drain properly due to blockage in the trap. The trip was cleaned and put back in. The system was checked and is working properly. The work was done properly however we were asked to pay 245 dollars which was not expected. We should have paid only 45 dollars. It was a big hassle.

Pin hole in copper tubing caused leaking in bathroom from toilet. Claim denied but still charged $85 fee. We were without water for 2 days and had to pay an independent plumber. I will never recommend Choice Home Warranty to anyone. There was no rust on the shutoff valve which is their reason for denying claim.

Tech was very quick, efficient - he did a great job. But I continue to be a detractor on our whole program/service. The reimbursement amount is dismal compared to what I can buy out in the marketplace.

Worked on air conditioner. Very nice and informative. Would recommend him. Should be back today to finish. He worked hard and explained everything as he was working. Explained what was wrong and what need to be done to fix it. Thanks.

They provide a good service but contract is more in their favor. Almost every claim I file something is not covered. My dryer is broke again within 2 months of being repaired. Every time I CALL THEY EXPLAIN WHY MOST THINGS ARE NOT COVERED RATHER THAN WHAT IS COVERED!!!

Your company has not covered one repair that has been needed since buying this home. You gave every excuse as to why it’s not coverrd from preexisting issues to power surges. The whole damn house is preexisting. How are we supposed to know a what’s already an issue if the home inspectors didn’t even see an issue at the time. I’m going to call to cancel this bogus warranty this week. I WANT MY MONEY BACK!!! I heard you were the worst/Now I know for certain it's true - you are!!

The guy that came out was nice and helpful and was so sorry that he had to take 2 payments for quick jobs. We both thought that the 2 things he was looking at should have only costed me one fee and not 2.

Very professional, efficient and he also wore a mask. I would recommend Tray to my family and friends. My son, Brian **, in Humble, Texas uses Choice at my recommendation. My experience with Choice Home Warranty has been excellent. The two times I've needed help it's been there. I did not like The Old Guys when you used them as their service was slow. Tray is outstanding.

The whole process was amazing! The service tech was extremely professional and quick. From the time I put in my service ticket to having my AC repaired was about one hour. I was definitely not expecting the quality of service that was provided. I will continue to use Choice Home Warranty.

We contacted Choice on Sunday July 4 for a emergency. We had to turn water off due to the cut off valve on toilet breaking off. Was told they have 24 hours to find a plumber even with an emergency. They did send a reimbursement request, we had already contacted a plumber could not wait 24 hours. The plumber came fixed the problem but was not interested in filling out the paperwork required for us to get reimbursed but the plumber was great, arrived at our home a little earlier than our appointment and did not charge a emergency rate. Would highly recommend Hiller plumbing but not Choice Home Warranty.

Lance determined the fan in my outside AC unit had locked up. Once he submitted the claim to replace the fan and as soon as it was approved, he returned and replaced the fan. He was true to his word and showed up in the time frame I was given. A true professional I would welcome back to my home. I would recommend AAA+ to all my friends and family.

Choice Warranty has been a great deal for us as the price is right as is their service to cover the cost of our replacements have also been great. Friends of ours will also benefit by purchasing a Choice plan to cover their appliances and other things.

Exceptional service. Prompt to contact and arrange service technician appointment. Works with repair company to agree on extent of repair to my satisfaction. I have used Home Warranty for Air Conditioner, Dryer, Microwave AC compressor. Have been satisfied with all services and their prompt contacting reliable service companies!

After completing an online review of several home warranty companies I reached out to Choice Home Warranty due to their high reviews and comprehensive coverage.. My expectations were exceeded. The sales representative was professional and friendly. He was very knowledgeable about the coverage and price plans and worked with me to find the best coverage value for me. I definitely recommend Choice Home Warranty.

Pool pump went out, I called Choice Home Warranty to file a claim and they sent a technician the following day, the pool pump was fixed and I only had to pay the deductible. If it's always this easy to file claim and get 100% good results I will renew the home warranty again. This was my 1st time filing a claim.

The refrigerator had a leak and the technician identified the problem very quickly and made arrangements to repair it. We were very pleased with the service and would recommend CHW to friends. We also had an electrical issue with a ceiling fan and the electrician identified the problem and made arrangement to return to repair.

Air Condition stopped working from 07/04/2021 and I submitted the claim which is claim number **. CHW sent the technician from AV&E Air Conditioning Service to diagnose the problem. The technician told me that air condition was old and it's normal wear and tear and there was nothing I could have done to prevent it. But CHW denied the claim. I called Excellence Air and they said also it was old air condition that was wear and tear.

I received very poor service from reps at Choice warranty. Took them 3 weeks to find a technician to come to my house and diagnose the problem. Finally Billy from Air Repair came and he ordered parts and then choice warranty took another 5 days to approve repair. Billy's service was excellent and I give him 5 stars but to choice warranty I give 2 stars and very disappointed with customer service reps.

I have received a substantial value from my home warranty. I am capable of doing most small repairs myself and it’s nice having the coverage on everything else. The repairs have been timely and the technicians have always been very professional.

This is the 2nd service call for the a/c in less than 2 weeks. How come a new work order has to be issued for the same appliance? T ** was very helpful. I wonder if I contact the company that maintains the A/C?

I would like to say, that my husband and I have been searching for the right home warranty coverage for many months. We were pleasantly surprised to receive a call today from Choice Home Warranty, with the right price and all the coverage we need for our home. I definitely would recommend Choice Home Warranty to anyone and everyone who needs this coverage.

Unit had frozen and would not operate at all. Water and waste material were returning to basin, Attempts to get the disposal operating again failed - time after time. The only remedy was to replace the unit.. Choice's technician assessed the problem and made all necessary repairs.

AC not working. Was told that it was not covered referring to fine print in contract. Choice should come out and look at what they will insure before signing up customers. It's always "That's not covered". I am not renewing. I am done with home warranties!!! Do not bother me again!! It's a money making racket!!!

Being a household with 5 teenagers, I panicked when our washer quit draining. It took a week to get a repairman here to look at it, but thankfully he was able to fix it on the first visit with a new pump.

The Salesperson was awesome. He appreciated my service in the military and ensured I received a great veterans’ offer, He was very professional and knowledgeable and courteous. I received a great deal by taking the three years option. Thank you!

Initially, I was told via email I would hear from a repair person within 6 hours. My next email response said I hear within 48 hrs. Just over 48 hours from our initial break down, the technician was here. He returned the next day with the part to make the washer good as new. It is now much quieter and pumping out water.

Just to say, thank you for your help on the home warranty information. It was a pleasure working with you. I will read the contract and if I have any questions I will get back to you. Thank you. Michael ** Surfside Beach, SC

So polite and listened to me. Checked the unit and also went in the attic to check things there (it was in the afternoon and blazing hot). I hope if I call again you will send his company to me. Ancient China.

Omar made a good argument to Re-investing on my Home coverage. Thank you for your recommendations. As a widow I appreciated his effort. Although I hope not to need any major problems handled. Having had your service before I know you are a quick response company. Dionna A

We didn't know we had to call the service guy to agree to the appointment that was set on the papers I printed out for the appointment. I called when he missed the first appointment and he told us that we were supposed to call him and agree to the appointment. He had called my cell number and I missed it. So we set up another appointment with him for today. All is well so far.

I received a call this morning from Tiffany, who evidently called in my response to an online inquiry. She called me rude and hung up, maybe she thought I hung but I was actually getting ready to respond since I was interested in purchasing another policy, someone from Choice immediately called back and hung up again. I then called the 800 number since I had inquired earlier by the internet to purchase an additional policy. Jake answered my call and assisted me. He was very helpful and professional, if it had not been for his professionalism and interest in my concern I would have cancelled my 2 existing policies. However I would appreciate it if Tiffany’s attitude was address. By the way I did purchase the additional policy.

Very easy experience with B&J Plumbing. They scheduled same day service and arrived at the promised time. The plumber was extremely nice and completed the job in a matter of minutes. I will definitely recommend him. Thanks for the help.

I'm switching to Choice Home Warranty after 21 years with American Home Shield. Your representative, Karter ** was Easy to work with, knowledgeable, excellent representative. I'd refer friends and family to him. I hope my experience with Choice is the same.

My experience with this claim has been very negative. Although your representatives are very polite, I feel they are evasive and unskilled in addressing the technical aspects of my claim. I have provided all the information (including pictures, written problem analysis by a qualified technician, forms and pictures); yet am told more information is needed. When asked what information specifically, they do not answer. When asked to talk to a supervisor or technical expert, they say none are available.

He came out on a weekend and fixed the air conditioner. My tenant said he was very nice and appreciated it getting fixed since she had family in over the holiday weekend. He also informed me the air handler needed cleaning. Good advice for the tenant.

Blake was very efficient and courteous. He respected us and our home. He cleaned up after himself and repaired the issue with our ice maker. I wish him success in all his efforts. I would recommend him to anyone and everyone. He deserves a huge raise.

I appreciate speaking with someone that can answer my questions & very professional. I was surprised to reach a real person after hours. I have always had a prompt response and recommended your services to friends and family. Thank you!

The following occurred yesterday July 3rd. A supervisor from Choice was supposed to contact me based on my call to customer service and he did not. The rep told me I would get a call from him within 1/2 hour. The denial of my claim was false as shown to me by the person from the repair company. His report to Choice did not show any issues for the denial. This is the first time I have ever had a problem with Choice in the many years I have had contracts. In fact I think I am on my 3rd contract renewal. Please rectify the problem per the information submitted and have my system problem corrected ASAP per the contract.

We had our faucet and garbage disposal replaced. It was well done, once it was done. I have never had an experience like this. He came to the house and said it needed to be replaced and then it took a long time for the repairs to be completed.

The problem was making very loud noisy when in operation of garage door. Repairman from Choice Home Warranty came and fixed it. My garage door is now running with smooth and quiet with no noisy. I am very satisfied with Choice Home Warranty Insurance Company and recommend highly to the people.

I called to schedule a plumber to repair a clog in my drain. I was happy that someone was scheduled the very next day to take care of my plumbing issue. I would recommend Choice Home Warranty to a friend.

Please I have not received my referral fee. I am very happy and I will recommend others. I have spoken to many friends and would like to speak to someone about me advertising for you. Please call or text me for my idea.

I was scheduled for a technician to come out on Sat. between 11 & 3, On Thursday evening we received a call that they could come out on Friday so we agreed & set up the appt. for Friday between 1 & 4.. About 10:00 Friday morning we received a call that the tech had finished his job early & could come on to our house & do the repairs.. We were beyond happy to get the air fixed so I can only say this was very good service we received. The technician was very polite & explained everything that was fixed.. Could not have asked for a nicer person.. Thank you Choice Home Warranty for good service!! Will recommend your company to family & friends..

The technician was very knowledgeable and professional. He came at the prearranged time and he did a great job replacing our broken garage door opener. Would definitely recommend 5 star garage repair to family and friends in the future. Great job!

Not happy with coverage you have and do not think your contractors are high quality and highly qualified people. I will recommend Choice if you increase your coverage with quality contracts companies in DFW area. Also, AC & Heater are the most critical for Insurance and your coverage is minimal which is not acceptable.

Service was very prompt and efficient. Our air was back up and running within 17 hours from call. Service techs kept us informed from the time they left shop to our location and kept us up to date on what was happening.

They were very open to question and answer. They They also gave me helpful. Theey gave me tips on maintenance ☺️. They were respectful and they were great listeners. I already have recommended to 3 of my neighbors.. They told me that they have joined the company..

Your technician was knowledgeable and courteous. He promptly identified the problem and fixed it. I would be happy to use this man on any project or repair. My experience with Choice Warranty couldn't have been better. I was pleasantly surprised.

This was our first time using our warranty. It was a good experience dealing with the customer service representative. I hope this continues as we move through the process. Our last company was not so great so we switched to Choice. Our appointment was booked quickly.

The ice maker on our GE refrigerator stopped working so I just logged into the Choice Warranty website and filled out a short form and quickly after that I received a text with an appointment time for when a Sears service technician would be there. I also received reminder texts and a call from the tech when he was on his way. He was able to repair the defective part on my refrigerator in about 10-15 minutes! I was extremely hesitant about signing up for a warranty company again because I had terrible experiences with a different warranty company back when I first purchased my house. However, I did my research and decided to sign up with Choice Home Warranty and my experience with them has be excellent. Everything from the rep that I spoke to who helped me get signed up, answered all my questions, to our first warranty service has been A+ all around. I would definitely recommend Choice Home Warranty!

As soon as I placed the claim, Choice Home Warranty took care of it and assigned me a company to come to my house. On the assigned day a professional technician came and fix the problem and for only $45 out of pocket. Thank you.

The technician was excellent. My problem is the total cost of my repairs was $575 and all that was paid by Choice was $210. I expected for choice to approve more than that. The way choice advertises is the worry free warranty. This is the partial worry free.

I recorded my AC problem and booked a claim online. My appt date was emailed to me for 2 days time. The Technician was a great guy that fixed the problem quickly and efficiently. No issues at all with the service which was provided to me. Problem was fixed and I am so happy.

Alex was knowledgeable, professional and most of all courteous. If there was any way I would love to have him for any repairs needed. Hands Down. Five Stars Is Not Enough. This customer service is the kind every customer needs. Hats off to Alex.

CHANGE YOUR APPROVAL POLICY, as it was when we first signed up with you several years ago. Our plumber had to wait for over one hour to get your approval to fix our sink. THIS IS NOT RIGHT. THIS TIME WASTED IS LOSING HIS ABILITY DO ACCEPT OTHER JOBS. I order to help him out, and not detain him while waiting for your approval to do our job, I paid him in full so he could start and finish the job, and go to his next job. He thanked me, and reimbursed me when you paid him. It is time for a change - don't hold back your approval, and help your repairmen to start, finish, and get on to their next job. After all, this is their livelihood.

Discovered that the oven would not work and initiated a claim. That part was a frustrating aspect of this. Finally got a call from a tech. He called in advance as he promised. He was cordial, professional and proficient. End result was a working oven. He was Dabbs Appliance Service.

He was professional, courteous and punctual. He kept me abreast when he would arrive. He got back to me when I asked a question. He knew his job and was very knowledgeable. He was a great person. I would highly recommend him for any electrical work.

Gus your rep was very helpful. I enjoyed working with him. I have heard that you are a good company to work with. Please don't draft money from my account until the 15th of each month. Please note on my account. I will receive a overdraft fee.

It was quick. So we could wash our clothes without much delay. The response was good. They came and did the work so quickly. This time the action made us think that Choice Home Warranty is highly responsible. Thanks so much.

The plumber that was sent to my house was extremely knowledgable and professional. He alerted me when he was on his way to my property and explained every step of the process and possible causes of the leak. I would recommend this company to any new home owners.

I submitted a claim with everything being properly maintained and everything that needed to be fixed was denied. Very disappointed and will tell all my friends and family to drop your service as well. Simply inexcusable with a home that is 90 degrees inside with 2 small children. Thank you for nothing, but I now know better.

Can not say enough about how pleased I am to have chosen Choice Home Warranty. I place my first call in the evening and receive a text saying they were working on my appt. Next morning I received a text with the company and a scheduled time for them to come. Brian the repairman keep in touch and arrived on time. He was friendly, professional, and quickly fixes my problem. The only hiccup was the the co-pay ad he corrected it quickly and without question.

I had a claim for a dishwasher (claim # **). The technician reported that it is less expensive to get a new one than to repair the current one. I received an email from CHW indicating that they will pay us $246 to get a new dishwasher. Even though there is NO new dishwasher for that price, we accepted the offer. The surprising thing was that CHW decided to go green and stopped sending checks for the amounts we agreed about. Instead they will send something in the email as a credit at Lowe's Home Improvement to get the new dishwasher and we will receive that credit within 30 days. CHW made it much harder to get the broken appliance replaced for the following reasons:

Ease in setting up the claim, and so far, it also sounds good that a quick response from a contractor is forthcoming within a time frame of six hours. This is a heavy month for air conditioning emergencies so it's good to know about the quick turn around service.

The technicians were very nice but they did not fix the problem. It is still leaking. We have had this problem for over a month now. The first people you scheduled never showed up two times and could not be reached. Now the Sears technicians from A & E Factory said they diagnosed and fixed the problem but it still leaks. Can you please have a Customer Service rep call me. Thank you.

Diem Plumbing did a great job fixing our sump pump! Quick and knowledgeable! The plumber was recommended quickly, and he came quickly. He also help us understand what had happened to our sump pump causing the failure. We highly recommend Diem Plumbing and all their services through Our Choice Home Warranty.

Parts have been difficult to get for dishwasher. It's been a month of hand washing all dishes and the part has still not been send. Choice Home Warranty is doing everything they can to resolve the issue. But, in the end, my dishwasher is not fixed. I have been happy with the techs that come out. My washing machine is being replaced since it was more cost effective to buy a new one. I am happy about that. Overall, I have been happy with my experience with Choice Home Warranty.

Yes I would definitely recommend Choice Warranty to any of my friends and family. The prices are good and the coverage options are perfect and the knowledgeable staff are willing to work with you on any plan and price and find the right one for you. It’s the first time I made a claim and I’m so happy I have choice home warranty.

I was having electrical issues with my home & hired a guy I know who was a certified electrician. I called on him a few times for small jobs. He wasn't dependable as time went on. He yelled & gave me major attitude about an unfinished job. I waited a few days messaged him, left voicemails, but he refused to answer etc. I was DONE! I happened to be going thru some files online & saw that I had a warranty contract with CHW which I TOTALLY forgot about that would soon expire. I called them to file a claim & was offered the chance to renew at a decent price which I did.

Williams was courteous and professional. They came in a timely manner which was e-mailed to me. Great service and would use them again along with recommending them to all my friends and family. Williams was extremely clean and friendly. When need my filter changed I know who to call. Only Choice Warranty for us.

Plumber showed up, but indicated he had to get your approval to do the job. I thought you approved the work when the plumber was assigned. I now have to wait another week to get the job done. Good thing it isn't an emergency.

Home warranties have a bad rap. Choice Home Warranty has been great. Every time we needed them we got a service appointment almost immediately. It’s a great comfort to know everything is covered. I highly recommend them. I also purchased a contract for my son when he bought his first home. It makes a great housewarming gift.

We had an AC issue that was fixed with no problems at all. Great contractor and great service. However, we have a plumbing issue that has already had a contractor come out once and now the same problem has started again. We are now going on 2 weeks since we filed the claim with no contractor. We are also having contractors tell us that they will not work with home warranty companies because they are difficult and do not want to pay for proper repairs. We will have to wait and see how this claim goes.

Filed a claim because our A/C stopped working around 5:30 PM and around 7:30AM I received an email from Choice that they were having trouble locating someone to come to the house and I could get my own technician and be reimbursed. After I was able to get my A/C guy to come out Choice said they would have to approve the repairs and made it clear that the A/C company may have to come back the next day for an additional service fee at my expense and wouldn't be covered. They were VERY difficult to work with and I finally had to call them and keep them on the phone until they approved the repairs. They made me feel like I was trying to take advantage of them and showed no trust in me at all.

Would not recommend to anyone, most common pieces to fail on all your appliances will not be covered, workers they hire will attempt to start work before even checking to make sure you are covered, go somewhere else and save yourself the hassle.

The technician appeared to have expertise, diagnosed the problem promptly with his instruments from outside unit. Proceeded up to the attic and directly found the problem, promptly had the air conditioning cooling proficiently again. Repairman was professional and got the job done without incident.

Martin was very informative and very patient with me. I feel he kept looking for every discount available. I am leaving another company, hopefully CHW will be easier to work with. I even got the extended policy to lock in and lower my price.

Melvin ** is amazing, very friendly and knowledgeable. He knew what the problem was and he corrected it. I would recommend Melvin ** home services to anybody that has HVAC... He took his time to evaluate the situation and explained things to me....Good job Mel....

When Jake discovered that my water leak was not a simple problem to fix, and required part of my ceiling to be cut out; suddenly it was not covered under my warranty! Very dissatisfied with Choice Home Warranty and am telling friends that it's been a waste of money. I'm going thru my USAA insurance to get my ceiling leak fixed. Plumber sent was very nice, but unable to fix the complex leak and Choice would not cover the plumbing company in my area who does handle this type of leak!! Again, sorry I ever bought this warranty!!!

Shower was leaking and seeping through kitchen ceiling. Technician said it was an easy fix (cartridge). When the company called Choice they were told to order the part through Delta since it had warranty, but that was going to take 10-12 days to be shipped. I offer to buy it and get reimbursed but you guys said no to a $40 purchase and suggested waiting 12 days to get it fixed. Unacceptable!!! NOT RENEWING WITH CHOICE.

Techs arrived exactly on time and worked quickly, and went above and beyond by replacing all leaking seals in all three toilets. Thdl also somehow to make the same simple repair in the future should I need.

We filed a claim when our a/c unit started buzzing (every two minutes or so). We received an email within the hour that provided our technician's name and phone number, along with the the timeframe for when he’d be arriving (between 3-8pm the following day). He called the next day, arrived shortly after 3pm, resolved the issue within minutes, and the a/c was working great again. He was very professional and we have already, and will continue to highly recommend him and Choice to others.

The technician that came was wonderful. He advised me as to what was wrong with my dishwasher. When he was told he wouldn’t be fixing it he did give me suggestions on brands to replace it. He said to call Jeannie’s if I had any problems. The only problems I am currently having is no dishwasher and CHW not dealing with it in a timely manner.

Choice Home Warranty did an excellent job reviewing my bathroom issue and assigned Guarantee Plumbing to diagnose and fix my problem. The plumber was polite and very knowledgeable and fixed my problem right away. I will continue to recommend Choice to my family and friends.

Our Oven parts were not available & we were given an amount to buy new one in lieu of that. Once we get the amount and buy a new one for installation, we will write more reviews. We recommend others to use this service. Thanks.

My microwave was deemed non fixable so Choice is sending me the bare minimum to replace it. I will have to pay out of pocket to have other taken out and new one installed so very upset about it. Choice should look at the cost of something when making decisions and also realize there is more to it than just the actual appliance itself.

This person was on time, friendly, clean and well dressed for his company. Went right to work, found the problems and ordered the parts and told me when they were coming and set up the repair date. What more can you ask for. Thank you Choice.

My air conditioner was not working properly. I called them. They give next day appointment to technician to come out and fix it. Technician came next day between the time frame they gave me and fix it. I love that kind quick response. I would recommend to some of my family and friends.

One phone call and service was initiated! The service guy was responsive and nice. He came asap to fix the issue and gave good feedback. We really appreciate this being taken care. Worry free. We are strongly considering getting a warranty again this year and going forward as it pays for itself if you use it. Thanks.

I made a claim for an AC repair. The response by Choice Home Warranty was quick, and the AC Company response was fast. I was only out of AC service for a few days. The AC company was excellent. The repair, however, was denied as a covered repair. Not good. Why was a repair not covered when the repair is essential to the operation of the system? I won't be recommending Choice Home Warranty to others.

Air conditioner unit break. Called and technician was here in 2 days. He assessed the problem. Fixed problem and said to call if anything else happened. Next day stopped working and he was back in 2 days. So far so good. Only bad thing is after he came, my yearly payment amount went up, and so did my service fee. Raised from $75 to $85. First time ever used.

Our appointment with Brian from Garage Door and More was scheduled promptly after calling Choice. He was very accommodating when we had to change the time given to us by Choice because of a schedule conflict. He came out at the agreed time, calling beforehand to let us know he was on his way. He was skilled and professional.

Called for a Service Tech on our AC. Lady that assisted with this was very helpful and very Courteous. This was my first time calling your Company. I was very pleased with the service I received. Thank you for your kind assistance.

This is the first whole home warranty I’ve ever had. This is my first experience using it. Getting service was a bit long, but that was not the fault of the Warranty company. The service technician was very nice, professional, and accommodating. He explained everything he was doing and all the options for repair. I would gladly recommend Choice Warranty and A&E repair service for any problem.

The gentleman that came to service my dishwasher said the last company that tried to fix it left parts inside the door. Haven't tried it yet, but I'm hopeful that it works. They were very professional and worked quickly. They also showed me pictures of what they found and will order the correct parts.

I bought and paid in full for 3 service contracts along with my brother who also paid in full for three contacts. When my elderly father needed you most he was forced to spend over $1200 for an A/C repair during a dangerous heatwave that he waited nearly a week to get a service call. I bought these multiple contacts so he would have no worries in case of an emergency, especially since I'm often away and not around to assist him. To finally get the service technician, who was excellent, who came nearly a week after my initial call, to tell my poor sickly father, "Sorry you're not covered," was sickening to us both. My poor elderly father on a very limited income was forced to shell out over $1200. I didn't get a call or anything from the company.

I have had good luck with Choice Home Warranty the times that I have had to file a claim. Prompt service. The repairmen they have sent have been very knowledgeable about whatever problem I have had. Yes, I would recommend them.

In a two week period we received over 20 emails and countless phone calls from numerous people associated with Choice Warranty. I got so annoying I almost decided to NOT go with your company. Not everyone makes an overnight decision. We signed up today and I'm hoping the calls and emails STOP.

Offered $191.00 and accepted. No other option. See my costs, purchase of exact replacement microwave, $291.00, to install $175.00, shipping $46.00, visit of workman $75.00. The total is $587.00. I am have no idea of being made whole, but this is wild. I believe this is the first claim, but I could be mistaken. I'm 89 years old and I may forget at times.

I made a claim on my dishwasher and Choice Warranty was very prompt and send a service person to take a look, they weren't able to fix it but did replace my dishwasher with a new one. I have been with this company for four years and they are very prompt with claims. I would definitely recommend them as I am a very satisfied customer.

I had Choice Home Warranty for 3 years before. I let it lapse after the death of my husband and now have remarried. I trust them to take care of things if something goes wrong so I reinstated my Home warranty because my husband and I are on Social security and don't have the income I used to have so I know if something goes wrong I have security

I was very satisfied with the assistance from your sales rep. He was helpful in getting me the requested information, and followed up as requested. Looking forward to working with your company if this service continues. All in all a pleasant experience.

Jimmy was well informed and persuasive without being overwhelming. He had to consult the manager a few times and the decisions from the Manager were quick and helpful. Overall, the service was prompt and efficient. The experience was hassle free.

The tech that was assigned not only fixed the issue that was the problem but he also suggested some maintenance items while he was there. I was very happy as he was pro-active in preventing a future issue and saving money to me and Choice!

I put in a work order for a repair on my air conditioner and the next morning a had some come over and repair it. The work order process was simple and the response time was excellent. I would definitely recommend this company.

Great experience discussing our new home warranty with Alberto **. Great price and customer service! Looking forward to many years of service with Choice Home Warranty! All aspects of the warranty were explained in detail. Best price over all companies that I contacted.

Completed job. On a timely manner. Was courteous and professional. Did a great job replacing garage disposal. Choice has been better than my previous that I had. I would recommend them and I have. I give him 5 stars for job performed.

I called the Choice number and got Cynthia **. She was very friendly and knowledgeable and responsive both on the calls and subsequent emails. I was sufficiently impressed due to which I purchased the policy. I am hoping that others at Choice will be equally responsive as and when I have to file a claim.

Very professional. Did it fast and works fine now. They arrived when they said they would be there and they knew what the problem was with the door right away. Fixed and left in 30 minutes. I would want this crew back if I needed other service.

We had a very good experience with this company. The team of women who coordinate the technicians were super organized, responsive and friendly. Unlike other Choice contractors in the area, this was a professional team supporting the technicians. The technician, Vincent, did fantastic work.

I switched my home warranty from AHS to CHW last year because of their rating and cost saving options but I am really disappointed and mad at myself for my decision. We have 2 AC unit, one of our AC was not cooling enough and we filed a claim on 6-3-21. CHW assigned Premier Comfort Heating. We paid $ 75 service charges and Technician reported them the AC is low on refrigerant and is a leak due to normal wear and tear. Our claim denied stating Normal wear and tear not covered.

The service and price appear to be great. The only reason I gave a rating of four is because I was told the service fees would be $85.00, but I received an email from you that said the service fees are $75.00, originally $85.00 save 11%. My question is, if I place a service call, will it be $85.00 or $75.00? Thank you for helping me with this. New Customer - Fred **.

Jacqaman was the gentleman that came to my house and he was awesome. Knew everything about my pool and was extremely helpful. I hope I don’t need any repairs in the future. Roberts Legacy is my choice and if possible please have Jacqaman return to help me. Thanks for your quick service and followup.

It seems like this company just liked to disapprove repairs. The only saving grace is some of the technicians are good. I am so tired of shelling out 45 only to have my claim denied. There’s a 1% chance that I will stay with this company once my contract is up. I would not recommend this company to anyone. It seems also when I switched over everything was good - it’s like a honeymoon period. Now nothing gets approved.

You took 10 weeks and I can’t believe I can’t get paid for the service charge of me doing your work. This is not what I would call good service. I would not recommend your service to anyone I know.

Sending a request online was not that hard. The request was answered in a timely manner, and the customer service clerk was polite and helpful. He was able to answer all my questions and I got scheduled the following day. I will put a 5 star if they fix my problem.

I was so pleased with the service and the repair. The technicians were courteous and efficient. I was not pleased that I had to pay $85.00 for them to come out to look at it. After paying every month to Choice this charge should have been included.

My only complaint is the speed of which a repairman was assigned and the length of anticipated wait until the scheduled repair. I reported the a/c broken on 6/30 and repair was scheduled for 7/6 In Texas heat that is unacceptable. Luckily the technician saw the need to attempt the repair at an era ruler date 7/1. I was very thankful for his promptness.

I am very grateful to Choice Home Warranty for their prompt response time and professional network of services. Our air conditioning had been out and when I finally took time to call them I had someone at my house for repairs within 24 hours! I know this is a busy season since I live in NC and it’s hot, so I really appreciated their timeliness.

Mr. ** was prompt, courteous and very professional and also had a sense of humor. He was thorough in repairing my air conditioner, and had my home cooling before he left the premises. I would recommend him in a heartbeat.

Freezer fixed, great, service, professional. The repair man came on time, answering all my questions. I was pleased with the service and the price. I would recommend to others any time. Love my warranty plan. Glad I purchased it for my home.

Just purchase and it was very fast and easy. Now when I need to use it I hope it will be the same. I am a single woman and need the peace of mind knowing there is help with finances as they arise with owning a home.

We thought that our washing machine was not working properly, so CHOICE immediately dispatched a repair company to investigate the issue, however, before the repair company arrived on the repair date, my wife and I got the washer to work properly and CHOICE canceled the repair order and all well now. Thanks to CHOICE for acting quickly to respond to my wife stress and thanks to CHOICE to stop the order when we realized that we did not need the attention.

One of the most polite and professional repair person that I have met in years. Jose was great. Had a cancellation and called for permission to come that night instead of the next day. Was so elated. However, I had several issues with Choice customer service. I spoke with four people before getting a working claim number. I was disconnected from one gentleman who DID NOT call me back. It turned out a new claim and not a recall. I was told already that if it turned out to be a new issue what would be expected. Claim number was the previous one and did not work of course for the vendor because it was closed. Later call got a new claim number but was after phone calls to vendor that it was resolved.

I had to wait for 3 days and call 3 times before you got someone to come here. Then you refuse to pay for the service. You said because the pope was rusted. I am 80 years old and could not crawl behind the sink in the garage to know that I am responsible for keeping the pipe from rusting. The plumber was very nice and fixed it for me but I had to pay him.

I got signed my technician within hours and even a same day appointment. I had to reschedule with contractor but the contractor was very quick! I just switched over from a home warranty company with bad service, so I’m glad I made the choice to go with Choice!!

Great customer service. Kept in touch with arrival time adjusting throughout the day was very appreciated. Assessed the issue. Explained what he needed to do. Got the parts needed. Quickly fixed the problem. Very professional. Would recommend this tech.