Choice Home Warranty Reviews

I didn't even finish hitting submit online and I got a call from someone who works with this company. Received a few more calls then finally signed up just to review the actual contract to see if this company is any better than AHS. CHW is cheaper in price.

The overall experience was good but I have an issue with the customer having to call the techs to schedule after the fact that a direct time after being given a window. Also have an issue with the techs not calling back until a day after they were scheduled to be here. Because they didn’t show up or call me back I missed two days of work and still had to pay the $75 service fee. In my opinion this should’ve been on Choice or the contracting company because they never communicated on time. They never finished the job because the problem Was bigger than we thought and we’re still waiting to see when they will return to install a new toilet.

The electrician that came to my house was very polite, professional and did a great job. If I were to need an electrician again, I’d would call him. I recommend this company, a local professional in my neighborhood to all my friends.

I had two issues with A/C. I called twice to make sure there was only "one" $65 charge but two issues. I tried to do it online but it wouldn't let me set up a second issue with my A/C so I called Choice. The agent said he would have to set it up as one "65" dollar service call and assured me that is what it would be. Of course, he set it up as two and I paid the A/C two. You told me one thing but did another. Listen to the audio if you can. I made it clear I wanted one service call. You owe me $65 or credit towards my claim. To me, that is terrible customer service to not be accurate.

It was an easy and relatively quick sign up. Sales associate went through all my options, all the plans, and the coverage. He was able to meet me at my budget. and I ended up signing up for both of my homes.

Excellent in every aspect. This coming from a ex service tech. Ten in every category. No problem with giving this service an excellent rating. Only thing I would recommend would be all techs should be driving a company vehicle and wearing a company uniform.

Our central air system stopped working at 11pm Monday evening. We submitted a claim shortly after and Shawn from Cool Lent HVAC was at our home by 1pm Tuesday. He was fantastic and had the system up and running by 3pm. We highly recommend both Choice and Cool Lent HVAC. Thank you so much!

Toilet was not flushing properly..Tech change the handle and ball, however the water in the tank started running every minute or so. I called and the tech came out and tried fixing it however the tank is running even more. I reached out to the company once more and was informed he will come back out when he get the chance

Choice Home Warranty has worked as well as the other home warranty that I have had. They send out competent people for any of my repairs on the house. I only had one problem where the person who was supposed to come out and repair a toilet. He never responded. They never charged me for it, though. Everything has been covered so far.

AC not cooling properly off 10° from thermostat. I received a very quick response from my initial call and I'm grateful because it was medically necessary to stay cool.. Repairman said very professional and helpful for handicapped person. I felt safe in my own home. Thank you

Discussed with the agent that the quote was too much and he began making me offers from 6 year contracts, to 3 year contract, I told him I will think about it and call him back. Now I am looking at my account and they just charged 509.85. I did not agree to this. I will be calling to get a refund.

I called today and spoke to Latasha **and she was awesome. So knowledgeable and patient and was able to answer all my questions. She was so great I purchased two policies. One for my NJ home and one for my Florida condo.

The company called before they came and gave an accurate time of arrival. Payment of the service fee was easy. The technician was on time and professional. He submitted his diagnosis promptly to choice, so our system could be fixed as soon as possible and our claim could move forward in the system.

I just bought a house this past February. After much deliberation and research, I just signed up for the Total Plan, it was by the far the easiest thing to do. Now I can be at ease, and I looked forward to having my house covered if anything goes wrong.

The technician that can to fix my fridge was terrific. He quickly told me what the problem and explained the process he had to go through to get the part he needed. We established another day for installation. It was just a simple process.

I had to hire this technician (from Maxwell White Plumbing) as Choice Home Warranty could find me one in my network/area. That was super annoying but the technician himself was wonderful. Very courteous & quick! Maxwell White was able to get a technician to my house the very day after I submitted the request.

I was issued a technician for my claim, I googled that company & many very bad reviews. So I contacted Choice & was able to get another technician, who by the way was much better. Who came 2 days later & fixed the problem.

Representative was very helpful and listened everything that was said. I appreciate her assistance and explanation of why the claim was initially denied. Hopefully will not the same issues in the future. Glad we were able fix the denial and the work will be completed.

Very impressive Claims Specialists. Fast action with accuracy! Very and highly recommendable to any homeowners. Truly their name literally speaks for itself! Keep up the good work guys! So far with few claims I have had, all are attentively taken care of. I would say "it's a service with Excellence!"

Overall happy with company but I filed a claim to have my refrigerator repaired. Tech cam out and refrigerator worked for a day then broke again. I just placed a second trouble call for the same unit. Hopefully this time it is repaired correctly.

I am very pleased with the quick and efficient service I received today. Not only was filing a claim easy but the service from Gaddy Heating and Conditioning was exceptional. I would recommend this company to everyone I know. Thank you Choice Home Warranty.

My Air Conditioning Unit wasn't cooling. Late afternoon, my thermostat was set at 76 but indoor temp stayed at 83. Contacted Choice Home Warranty who scheduled service for the following day. Comfort Masters arrived at the scheduled time and repaired the unit. I was impressed with everyone I dealt with from Choice to Comfort Masters and feel confident my problem was resolved. I recommend both businesses.

I just wanted to thank the recent roof technician for accommodating my schedule and moving my appointment from during the week to the weekend as I really needed the work done. Although he was late on the day, he did come by and was prepared to do the job to quickly take care of the issue. Was not covered by the warranty but was reasonable for me to authorize the job for same-day solution. Much appreciated.

I keep trying to believe this warranty service is worth it but...

My husband asked for someone that could come and see where we might make changes and be more energy efficient and an electrician was sent out and he all he could do is check our breaker box. So whomever he spoke with didn’t understand. Paid 75.00 for nothing.

Airhart LTD HVAC technician was great and very knowledgeable. However, I was disappointed that Choice Home Warranty wouldn't cover the services to clean and repair the ductwork under the house. The technician estimated the work to be approx. $250. The repair work should have been covered!

Excellent service by company owner, Tim. He was able to find my problem with cookstove double oven quickly. Tim was very professional, friendly, and kindly answered my concerns. I would definitely recommend TAQ Services! Previous appliance company should have been able to do the repair also.

One of my ceiling fans had to be replaced. CW would only allow $70.00 on builder's grade fan. This would in no way replace the original. The contractor made an attempt to up the allowance but was refused. The first CW representative was very untruthful saying it was the contractor that was pricing the allowance and not CW. After speaking with another CW representative, she admitted CW made the allowance not the contractor.

Actually, my husband identified the problem - two fuses that needed to be replaced - and took care of it himself. I did appreciate the option to find our own repair person but we ended up not needed help from another person or using the CHOICE Home Warranty service.

I had an issue with a crossed circuit I just could not solve on my own. Scott was awesome and got right to problem-solving. Explained what he was doing and why as he went. He was in and out without any confusion. Super nice, too! I would happily call him again for more electrical work.

Air Gods LLC came out ASAP the following morning after the service call was made, due to extreme heat in home. Repairs were made quickly and efficiently, and the unit is running well. Appointment time was accurate, and they called to say the service tech is on his way.

Technician was great, professional, knew his job & explained everything he did to me (I am old). He called ahead and made the appointment efficiently. A pleasure to deal with this gentleman. He was quick and efficient. I would absolutely recommend this service, Feel free to call me if necessary.

The Technician, Michael **, was early, very professional, figured out what was wrong and fixed it, checked out the machine, explain everything in detail, with patience.. and said if I need further assistance to call him, thank you for sending Mr. **.

They were awesome and super nice!!! And they fixed my problem. Explained what they were doing as they went along. I could tell they were experienced and knew what they doing. I would definitely use them again. They even came earlier than scheduled when my problem got worse. They called to tell me when they were coming and were very prompt.

The service from the representative was extremely good. He was knowledgeable about the company and the services that would be provided with a purchase plan. The representative was able to complete the sign up procedure within minutes of the telephone call.

I have had heat and air problems. So the unit would go out again. This summer my AC unit went out so I have recently had to spend $4850.00 cash money for a new furnace and ac unit to be installed. Getting good contractors is a problem.

The plumbing technician that was sent to my house to fix a stoppage and plumbing back up was very professional, courteous and informative. He was thorough with diagnostics and was able to restore function and gave recommendations to Choice Home Warranty to approve further work to prevent more plumbing issues in the future. I'm still waiting to hear from Choice as to whether they have approved this work to improve function and hopefully prevent any further issues and claims for my plumbing system, but I'm hopeful that I'll hear soon that it was approved.

This company came out a day early and fixed my issue within 15 minutes. Very satisfied. The 2 men wore shoe protectors and were very polite the entire time they were here. I would recommend them to anyone or be happy to have them service my home again if needed.

My air conditioner was on the blitz. I called CHW and the technician they sent was immediately able to ascertain the issue. Since this has been one of the hottest summers on record. I was very concerned. CHW has made a decision to replace the faulty unit and I could not be more satisfied with the outcome.

The customer service center was very professional when scheduling the appointment for services. Also, the technician was always on time and the most qualified plumber technician. The overall customer service center response - time and service call time to analyze, overall Excellent repair and professional service company rating. Mr. Lloyd **.

Your review warning indicates that you are expecting a sugar-coated review. The automated claim(s) attendant could not recognize what I was saying as to what my claim subject was. I could not understand every word being spoken to me when a live person finally took the claim's call. If you use automation to take calls, make sure it is sophisticated enough to understand what the customer is saying. If a live, multi-lingual person is taking the call, the Choice representative should not have a heavy accent to the point that the customer cannot understand what the representative is saying. The above is exactly how my call went yesterday morning. I hope this will improve for future call.

Sooo happy to have met Steve and glad he chose to work take our work order and fix our air conditioning especially in the heat wave that we're in! We're super grateful Steve is professional and friendly and we will definitely be requesting him again in the future!

I needed someone to fix my toilet. You were unable to find anyone. I inquired about someone to come out and was told I could just call a plumber and pay them. Would be reimbursed. Disappointed in service, lack of communication and no human contact.

My refrigerator quit and the technician was later than the original estimated and then he had to order parts which he said would take a couple days but the earliest he could come back was in 15 days. So now here I am without a refrigerator for 15 days and Choice Home Warranty said that they could not do anything about it. So I am very disappointed to say the least.

Sometimes Choice would send a contractor that sucks. They sent a plumber who came, took the deductible, and kept promising to come back, but he never came back to fix my toilet. Then, his company called Choice and said they didn't want to come to my house because I was harassing them. But I was simply emailing or texting them, asking them when they were going to come since they had taken my money. In the end, Choice sent another contractor out who fixed the issue. Aside from that, I also filed a complaint against a contractor, asking Choice not to use them anymore. Other than that, most times, my experience with the techs Choice sent out has been pretty good. But I would like for their salespeople to be more interested in the customer. They were so eager to get the contract, yet the customer service was lacking when I’ve had to call back and get a copy of my contract.

I am very pleased with the service that I receive. He was very patient and knew what he was doing. Was on time and did a good job. I will tell other about his services. I was satisfied all he did and information.

The response time was incredible. I submitted an email Sunday night. Text for an appt on Monday. Company came out Tuesday. My leak was fixed! The company that was referred to us was knowledgeable and professional. I would recommend both your company and the plumber who came out.

Experience on Purchase of Home Warranty was good. After reading contract I noticed that freezers, a second refrigerator or sump pump are not covered. Wish I had been told this at the time of getting warranty. Also, I wish I could have spread the payment of the senior plan over a few months.

After plumber tried to fix twice he said our hot water heater needed to be replaced. Then he went off the grid and didn’t respond to Choice or to us. Finally we got another plumber as we couldn’t wait. Choice only paid for 2/3 of the bill. That was disappointing. It seems that after two try by choice's plumber and two weeks of no hot water with 2 small children in the house they could at least pay for the hot water heater. They wore us out so we had to pay $600 extra.

My experience was 5 stars…I made my claim on Friday and my dryer was fixed on Tuesday…the service tech that came to my house was very experienced and professional and friendly…from him coming in my house to him leaving was exactly 1 hour and done … I am so glad I changed my home warranty company to CHW from Cinch…

Choice Home Warranty made it very easy to setup a claim for a service call for our A/C system and explained all the options of what's covered. It was a pleasure to deal with them and I'm looking forward to dealing with them in the future. I would recommend them to my family and friends for home warranty services.

Sean was my technician and he was very pleasant and professional and took care of my situation with confidence and respect!!! I would very likely recommend Choice Home Warranty to my friends and family for any home appliance malfunction and household cares, l am very pleased.

When I make a claim the response is within a day or two and all the companies that have responded have done a great job repairing or getting authorization for replacement. The Choice follow up and the alert system keeps me informed and lets me know what to expect. No complaints on service or response time so my recommendation to those looking for a warranty program is Choice.

I cannot rate better than 1 star due to the fact I am still waiting on word of a claim that has been pending since 30 July 2022. I have not been contacted by any plumbers in reference to my water leak.

Not pleased. Put in a claim for the bathroom faucets and you are saying it's not normal wear and tear when obviously it is. Looks like you are only willing to fix problems that's convenient to your company. Had I known it was going to be such a problem I would have never chosen this policy for my home. I will be finding a new policy.

I got a quick response to my call. The people who came out did their job and explained to me what was going on. I can use the machine, but they had to order some parts and they said they would call me when the parts come in. They said about 5 days. I thought they were particularly good and friendly.

I submitted 3 claims at the same time due to having procrastinated wanting to deal with some of them... This was by far the quickest and easiest service I have dealt with! I received immediate confirmation the claims were received, kept updated, and all were scheduled for service calls within the week. Each of the service providers (for AC, Garage door, and plumbing leak) were professional, friendly, and resolved the issues. I am very well pleased with investing in Choice Home Warranty!

Roger ** was very professional & friendly. He offered me several discounted offers that were very attractive, but not something I could avail myself of at the moment. He did not pressure me at all, for which I am very grateful.

We contacted our home warranty people on July 22 when our air conditioning was no longer cooling our home. Six days later someone finally showed up to determine what the problem was. After the first attempt to repair our unit failed, they said we needed a new unit and coils. It took an additional two days for approval, and we have been waiting 5 additional days with no response and no schedule for when this new unit might be installed. They sent us an email saying we could make an appointment for a call back (first available appointment is a week from now). Meanwhile it is over 80 in our home and no end in sight. I guess they attempt to wait you out so you will just get it repaired yourself and they won't have to pay out for this claim. Extremely disappointed with this response.

My a/c stopped working in the summer. It took them 3 weeks to get "more information" from the technician. They said that they already had the diagnosis, and were awaiting price quotes from the technician. Then out of nowhere, my claim was denied because the particular issue with the a/c wasn't covered. They went from waiting on price from the technician to finding a loophole to deny my claim. When I called the customer service team to cancel my contract and ask for refund of the remaining time in the contract, the representative was very unhappy and super rude. I had recommended some of my family and friends recently, but will be asking them to find someone else. I'd recommend others do the same.

When I called the Choice Home Warranty, the representative was helpful, easy to talk with and clear about the policy and what it covered. Very positive experience. He also checked my address and found I qualified for a better offer from the company because I live in an area that is well covered with service providers.

I've only had 2 claims. The first claim was for a garage door opener which took a week to get fixed. Even though it was winter and I had to get out and do it manually I did not complain. The second claim is ongoing as we speak. My refrigerator freezer and ice maker are not working and this is now day 3 with nothing done. Needless to say I now have food loss. Your company sent me an email about calling someone, paying for it and then waiting up to 30 days for reimbursement. This is not why I took out this insurance. It was to ease the burden.

As usual CHW, had a technician out to our home to review our refrigerator issue. The technician came out and tested everything and found the compressor had frozen solid and could not be repaired. Choice at that time made the decision to provide an amount to be used for replacement. The amount they provided was based on the unit's age model and the depreciation over time. Our unit was over 20 years old and they gave us a reasonable settlement. We needed to get a refrigerator as quickly as possible so we went out and purchased one. Since we did not speak to the choice representative for a couple of days their normal procedure would have been to give us a Lowe's gift card towards the purchase but they again made a reasonable settlement. We are continually pleased with the service that we get and highly recommend them! See the photos of the old unit and the new unit.

Tech was very kind and friendly in explaining everything during the time of finding the problem. Same when he returned to install the new part. You are very fortunate to have good employees in our difficult times. Thanks for your help!

I Highly recommend the R.T Team company! They were on time, they were courteous, They are knowledgeable and they were highly professional. The problem with the unit was fixed and unit tested to ensure all was operational. I am completely satisfied with the repair performed!

My garage door was repaired in under 15 minutes. Great service and I was very pleased. The repairman was knowledgeable and on time. I recommend Choice Home Warranty to anyone looking to protect their home from unexpected repairs that may arise.

I recently obtained Choice Warranty for a rental I own. I had to wait almost a week for repairman to arrive and diagnose. Choice is replacing the microwave with a gift card of $191 from Lowes. That's all great but takes 30 DAYS to receive gift card which puts my renter out a month. I think the 30 days is ridiculous and Choice response time could improve greatly. Otherwise a good/fair experience.

Rob ** was excellent. He called ahead to confirm his appointment and arrived on time. He was very courteous, professional and knowledgeable. The problem was diagnosed, a written proposal with estimate provided and needed work is being scheduled. I will continue using Rob and recommend him to others.

Jordan came out the same day and had my air conditioning up and running very quickly. He had the part on his truck and I was back in business. I would highly recommend his company. He was professional and very helpful.

My air unit went out...I put in a claim and within 3 days the technician came out...He was extremely knowledgeable and helpful...and he went above and beyond to make sure it was working and I had all my questions answered.

Prompted and professional, friendly. The Technician have ordered a part to correct the malfunction of my Frigidaire Dishwasher; I was informed that when the part arrives, He would call me to setup an appointment as to the best date for installation of the part.

The gentleman I spoke to was very knowledgeable and knew what he was talking about. He was very straightforward and honest. He did push a bit for additional savings for longer terms of service, but hey, if this was my permanent home I would have bought in. Excellent service. 10/10 would recommend to others!

The techs have taken care of everything in a timely manner and everything was fixed. I had an air conditioner and a pool repaired, so my Choice Home warranty was well worth the cost.

I called several times to start a claim and either got disconnected or had to hold for a long time. I also tried to enter it online, and had difficulty doing so. I finally gave up and held for an agent.

The agent I talk was polite and knew the product very well. I always like dealing with a person that knows what he is talking about. I hope Choice Home Warranty lives up to everything he and I discussed. You are Lucky to have a man like him working for you.

The technician that came to our home was very good and professional and could have our air conditioning working in just a couple of days however, Choice Home Warranty denied the claim. It is 90 in my home and they don't seem to care. I have requested a dispute to this denial but they can't even talk to me for 8 days!!!! Horrible, the worst Warranty Company in the history of Warranty companies.

Was a really good experience. My first time using my warranty so I didn't know what to expect. My policy is due next year so I'm glad everything was so simple. I felt comfortable with my technician as I live alone and he answered all of my questions. Thank You Home Choice Warranty.

Everything went well with the sign up of home warranty service, would Recommend highly..I’m done with the summit. Hope I can recommend this home warranty outstanding and overwhelming and out of the world services to all my famous family and beloved friends throughout this great country of the United States of America and North America.

I just signed up with Choice Home Warranty. Mayer was extremely helpful with information which I appreciated. I have not received the documents yet so, I can't speak to those but, what Mayer told me of what Choice covers, it's hard not to pull the trigger on this home warranty. Seemed like a win, win to me. As of right now...I feel confident with my decision that Choice will be different from others I have used. Mayer went above and beyond and, was super knowledgeable with the info - which is what you need to make a decision. I would give him 10 stars if I could!!!

The tech that came out was great. However the communication was lacking. We put in a request on a Tuesday and they were not available until Saturday. When I tried to call to confirm I got no call back. The only communication I received was a text the day of - not great for timing of plan. The service was good but the communication was lacking.

The plumber came totally prepared including having a replacement with him. Took less than an hour. He was very polite. I Would recommend this plumber. He was on time. Scheduled promptly. In addition, he cleaned area when complete. He did an excellent job.

The appointment process was complete within 12 hours. The tech was on time within his window and called ahead when he was on his way. Now we wait on parts. I expect that the tech company will call and arrange a return visit when the parts arrive.

I called as a new customer and never had home warranty before. Michael was very helpful in explaining all the coverages and how home warranty works. He was very professional. I believe I got a fair price for the coverages that I had selected.

Having to go over a week to get someone to come out for the repairs. My disappointment was that no one called or e-mailed to say that the appointment had been cancelled so I was waiting but when the repairmen finally came I was highly satisfied with their services.

Every repair I have called in to you has taken 2 to 3 weeks to get a person to come and inspect the problem. Then it takes another 2 to 3 weeks to have the problem repaired. So far the refrigerator at ** Chattington Ct., the sink and ice maker at **, San Antonio, TX has never been repaired. When my contract runs out for these two homes I am going with a different com. The only thing that was repaired was the air conditioner at ** after I contacted someone on my own. All that was wrong was a very dirty coil.

The plumber was extremely helpful in showing me how things worked. They let me know approximate time of arrival within 30 minutes. Answered my questions thoroughly. He was very respectful and virtuous. Let me know the charges before any work began.

The gentleman that did the repair was great. The issue of getting a repairman on site was extremely difficult. Access to Choice Home Warranty is not customer friendly. A phone call can go a long way to bettering your customer service. I even requested a phone call through your internet service, but that did not happen.

We have just signed up with Choice, so we have no experience to date with service calls. However, the research we did and the time spent with Jake on the phone was positive enough to try the company out and see if the service matches the advertised claims.

You paid me half of what it cost me to replace my washer. I talked to your manager and she said she could not increase the amount and I could take what was offered to me or not take anything at all- that was my choice! This process has me livid. I am going to the Better Business Bureau! This is ridiculous.

First person put me on hold. When they came back, disconnected call. Never attempted to call me back. Second rep was awesome. Notes from first rep said he gave me information and then I hung up. This is NOT accurate.

Joanna was my service tech for broken ignition switches in my Samsung oven. She communicated by phone before her scheduled visit & wore a mask inside for my comfort. She was professional and communicated with me every step of the way. Parts were ordered & a second appointment was scheduled to install the parts. ChoiceHW responded quickly to her communication this time.

Called about pool pump that went out. They had someone out within a couple days to get it working. The pool company who serviced the pump were very knowledgeable and had a new pump up in running very quickly. I would recommend Home Choice Warranty.

The technician was great! He came the same day I submitted my claim with choice home warranty, fixed the problem within 15 minutes and had our air conditioning unit up and running quickly. Highly recommend this company to other people!

Great job. Well done. The door is like new. New motor and chain. I had new springs installed and new remote control is very easy to use. The repair technician was very thorough and explained the details to me. I am very impressive with his knowledge and explanation. Very happy with his work. Will pass on the good job.

I was at work and had to get through the conversation quickly. Eli was quick and to the point and was still able to answer all of my questions and was even able to work through some payment issues on my end. He was thoughtful and sympathetic to my concerns. No questions marks or regrets at the end. Thanks!

We renewed for another 6 years with Choice, and will have peace of mind that no major repairs will eat into our savings. Appreciate the helpful representative who informed us of upgraded benefits and a free year. We would definitely recommend Choice to others.

Sprinkler system leaking near 6000 valve. Water spewing out from where valve cap connects to valve main body. Valve is black and located on right side of house. System is a six-zone system. System is used daily to maintain the lawn.

My recent interaction with CHOICE customer service was disappointing. The reps were pleasant enough, but for the claim for my AC one of the reps was adamant that there was no supervisor I could speak with about my dissatisfaction with the company that came out to assess the issue with my AC. The company that came out was disorganized and got my address mixed up with another person’s. He told the CHOICE rep that nothing was wrong with my AC while we sat in our hot home with no AC. The CHOICE rep took his word over mine, so I had to request another company come out and pay another $60 service fee.

Quick service. Technician is clean, friendly, and efficient. Have used them several times in the past and problem was solved. Money paid for this warranty service is well spent and I feel comfortable that my appliances will be working well.

The techs were just fine. The problem was that the response time for our service request took way too long...8 days. Communication between the service company and me was lacking, keeping me guessing as to what was going on. When they finally arrived, they were thorough and professional, taking care of our immediate need.

I reported a leaking kitchen faucet on Friday and Monday morning a Plumbtegrity plumber, Dustin, came over and assessed that the faucet could not be fixed. He left to obtain a new faucet, returned shortly and installed. Dustin was very personable, efficient, and tidy with his work and clean up.

The times I have used the service I've had great experiences with them. The response time was very quick and the person they send to work on equipment was very polite and professional. I would recommend them on the service people alone. They know what they are doing and will help make the process as simple and efficient as possible.

Your offer of a Lowe's Gift Card to purchase another dryer is a poor one. I can't get the equivalent dryer at Lowe's based on the system's features and capacity for $458. You are at least $100 less than the replacement value at Lowe's. I can get much better pricing and product choices at other retailers. Your offer is a minimum offer at best.

I was very pleased with First Solutions. Although he did not arrive within the window of 11 - 3 pm nor did I receive a call from the technician or choice warranty to tell me he won’t be arriving until after 4 pm. I have been experiencing an ongoing issues with lack of communication from Choice on schedule changes. I was very displeased with the first technician sent out for the air conditioning problem.

Most of the coverages are pro-rated or not in the covered items under warranty and you don't really get any benefit out of it. Forget about replacing the broken item. If you're lucky you get a very good technician otherwise the tech guy simple reports not repairable.

Choice rescheduled my initial appointment three times, each time after the tech didn't show up during the appointed time slot. When someone did show up, the technician for the visit was great! He figure out the issue and had some solutions. My frustration is that it's been over a week since that visit and I haven't heard anything from Choice on when he is coming back to fix the actual issue. So I still don't have AC and I don't have a way to follow up on the issue without just creating a new ticket.

Prompt service is the main thing for me. I've never had to wait more than 2 days for service. Service providers always helpful with suggestion to help me maintain my equipment. Would recommend them. I changed to another provider but ended up coming back Choice for best price and service.

Fastest response yet. Total satisfaction. Technician showed up three days ahead of schedule. Mutually agreed to decision. As long as you're willing to wait approximately 30 days for reimbursement. Policy has paid for itself. Highly recommend multiple years plan upfront

CHW never paid for my last claim. I had to make several requests on this current claim till they put a special dispatcher to find a repair company. Took 2+ weeks to get it repaired. CHW needs to expand on their approved service companies. The technician that came was AWESOME!!

Technician showed up and inspected the refrigerator and told me what was wrong. He called in his findings to his supervisor and the problem was approved to be fixed. He was very knowledgeable and a nice person. A good experience overall. Thank you.

Choice warranty was the best decision I have ever made, every claim I have ever submitted have been resolve within 24 hours or less. The technicians sent to my home are professional and efficient. They arrive on a timely manner and fix the problems seamlessly.

I am very pleased with Choice Home Warranty. Their response time has been great the few times I had to use them. This has been one of the best investments I’ve done. I would definitely recommend them to my friends and family.

I only signed up with Choice today, and it was a good experience. My salesperson, Manny, was confident in answering any question and he was very courteous. I had been with AHS for many years, however, their rates have increased a lot through the years, and especially now. The switch to Choice will give me more coverage for fewer dollars. I'm expecting the claim process to be easy also.

My AC was not operating correctly so I set up a claim on line. The response was prompt and a service representative arrived to evaluate the AC unit. It was determined that it needed replacement. An adjustor sent me an Email to contact her, which I did. She explained the process to me. The service representative called me to inform me of the estimated installation. The installation day arrived. The service representative arrived on time, as did the new unit and crane to install it. Everyone worked in a professional manner. The work was completed. The crew cleaned all litter and debris from the area and disposed of it. Before leaving, he explained the work completed before giving me an invoice. I was very pleased with the company that serviced me (STELLA LLC).

After speaking with my contact rep, I felt confident in choosing this service company. I like to research any purchase that I make. and after doing my due diligence on this topic, this company became the forerunner. Then after speaking with Shemar, that sealed the deal. He was professional, had a good sense of humor and quick to respond to my Q's. When unsure, he asked his supervisor which I appreciated. Then, he got me a good deal. I look forward to working with Choice Home Warranty.

Waiting period takes longer than expected. I have been without my Washing Machine for 2 weeks now. The process should be much faster than what it is taking for me to get my washing machine fixed. Better commuication with me in regards to the process with the repairs.

Old fashion car salesmen approach. He talked himself out of a guaranteed sale. I told the agent what I could afford at the time & he continued to try to push additional plan levels, concepts and features in which was not affordable for me at this time.

The plumber that came to my house was great! He fixed my problem & answered my questions. This was about the only time I've been happy with Choice. I will not renew my contract with your company. You don't end up paying for anything! I've had to attempt to use my warranty through you numerous times & the majority, you didn't cover anything! My hot water tank went out due to age, you didn't cover that, I was told you don't cover water storage tanks but yet my coverage says a hot water tank is covered! What do you think a hot water tank is??? My dishwasher went out... You gave me a check for $250... You can't even touch a dishwasher for less than $500... These incidents are some of the reasons I won't renew or recommend your company to anyone!

Tim was very professional and knowledgeable in explaining the Choice Warranty program to me. He was accommodating in helping us to afford the program which has made this a dream come true in getting the coverage we wanted for many years. Thank you!

The claims process was easy and the techs came out pretty fast. They were very nice and they did everything in there. I've had no problem with Choice at all.

After reviewing the contract with Choice Warranty, I noticed that the deductible was incorrect. I contacted the person I spoke with at Choice. He assured me that he would correct the problem and a new contract would be in hand by the following morning. The survey came first so presently I'm only giving four stars if everything follows through like it should tomorrow morning. I would be more than happy to readjust this assessment and go to five stars because I am very satisfied with everything else.

The gentleman was knowledgeable and got me a reduced rate on 5 years with a lower service fee. I love knowing my home is protected. I will be renewing when this contract ends. My house is my most important asset.

The tech that came out to service me was very nice and helpful. This was the second time I have used Choice Home Warranty. My jobs were a week apart and both techs were very friendly and helpful. That said, I don't know what's the next step from here.

I had an issue with my claims put under the wrong policy number. The Customer Service representative who helped me today was extremely helpful and forthcoming in solving my issue. She was extremely polite too. I would like to recognize her work.

I was sold on no hassle no worries. If an appliance goes bad, just file a claim and pay a service fee and they send a tech that will fix it or replace it. All lies! I filled my claim for the A/C unit and a service guy came out and I paid the fee. He recommended the unit get replaced because of maintenance. The claim was denied so I appealed it and a case worker was assigned. She never contacted me. I called her extension and left a clear message to call me any time. I live in Texas and it’s over 100 deg daily. I sent emails and no one called. I set up an appointment and got a call from an assistant that tried explaining that she had pictures and over the fine print maintenance is not covered. This is bull because I have had regular maintenance 2 times a year. She insisted she has pictures. Meanwhile the unit is not fixed and they lied. I even paid the full year in advance. What a rip off.

I am filing a complaint with the NJ State Attorney's office for harassment by Choice Home Warranty. For the past 2 months they have been calling me non stop to renew my agreement. I already state I do not want to renew - but they still keep calling and sending me e-mails. This is harassment. Not to mention that their service is horrible. How can I get them to stop calling me? I would never use them again.

Early Thursday morning I noticed my house had not cooled but the fan was running. I made a claim at 4:30 am and received a notification that morning. Since the appointment was not until Friday I called Air Dynamics to see if I could get an earlier appointment. Steven, technician, was nice enough to make it out and found out my AC Motor had locked up. Steven then was back by my scheduled appointment on Friday and replaced my AC motor. My AC is working so good I needed to move the thermostat up a few degrees. Great job by Air Dynamics of Tulsa and Choice Home Warranty.

Had someone make a next day appointment corrected what he could to get my pool back up and running again. They approved for the repairs needed and have it rescheduled to take place for the next day. Very helpful home warranty.

I have been w/ Choice for 90 days. Aug 1, 2022 Disappointed in reimbursement process, and customer service. They missed up my check, which takes 30 x days, and will charge you to replace. No accountability, no integrity. The response changes based on who answers.

As a Vietnam Veteran and career soldier retired after 24 years, I was extremely happy to find a company for all of my home repair needs. I was also elated that veterans were one of the center point of this company. The representative I spoke with was very courteous, and professional. He placed my mind at ease right away and explained the coverages represented by his company.

I have been pleased and satisfied with Choice service over a year now, I have renewed for another 3 year term. Choice sales lead had goodwill to offer me additional 6 months on top of my renewal with revise offer rate understanding my financial situation. I would give 5 star for sales lead and also Choice Warranty for their excellent service and I believe Choice will maintain good work upcoming yrs as well. Kudos.

I am deeply disappointed in the fact that Choice Home Warranty does not cover these exhaust fans. My contract states under section D, 13 Ceiling and exhaust fans that motors and bearings are covered, and nowhere does it state anything that excludes kitchen exhaust fans. The problem with this exhaust fan is that one motor has quit and another has bad bearings, all of which should be covered as per contract. Don't ask me to renew another contract with you people.

For this call a work order was never sent to the contractor, even though an email was sent to me with time and name. Therefore if I had not called him late in the day that he was scheduled to be here, he would have not known about the call schedule. Because of that I had to wait another day to get it resolved.

The representative on that day was very polite. She was very helpful to my situation. She went the extra mile for me. She was so polite to ask me how was I doing today. Which meant so much to me. I have no one at home with me so you can understand. She made sure the company reached out to me. And they arrived later that day. I’m retired and a disabled veteran. I want thank her and the company for teaching her the correct way for dealing with the customer. Again thank you very much!

My fridge started leaking water in mid Jun, immediately the day after a repairer come home with no advice, finding no one at home, from there, trying to reschedule the appointment was very painful, no answer from the contractor, no real help from Choice chat beyond “reach the contractor for rescheduling”, after a lot of insistence, choice appointed a new contractor, with a waiting time of 3 weeks!! At the end the contractor come and repaired the fridge. But this was after a month living with no fridge in me middle of the hottest season!! Really disappointing!! Financially the home warranty makes sense, but choice service finding and scheduling appointments is really poor, hope you significantly improve this in the near future, otherwise I’ll consider another option.

I was told by the sales person that CHW had the highest ratings in home loans. Salesman didn't want me to check with husband before getting it. Gave me price then told me they had a sale going on but had to get it now, said that I have 30 days to review it. BBB gave them 1.06/5 stars from 2,907 reviews of the business. I read at least 5 of the reviews and decided to cancel. Cancelation process was not that difficult to accomplish, but just signed up 20 minutes before canceling and have to wait 13-30 days to get refunded.

The representative was thorough in his explanation of the Choice Warranty Program. He provided various options for purchasing the plan. Compared to other warranties, Choice stands out. I am in market for purchasing a new plan and decided that Choice offered the best plan.

Sean ** was handling the case and he was rude and unprofessional towards his customer. Does not meet my expectations and I’m very disappointed of the outcome. Recommendation to send your staff for training for customer service. And there is no way you can find and purchase a double door stainless oven for $1080 for replacement. Please let me know where to find one.

Professional, friendly and courageous. Mr. ** was on time and worked in a timely manner. Had all equipment needed for this job. I would highly recommend him to anyone and hope you retain his service for your company. He is an asset for CHW.

The Repairman was very professional in his attitude. He knew how to fix the problem, and did so with great skill. We are very pleased with the repair, thanks. We would recommend his company to any of our friends or family member.

He showed up when he said he would show up, performed a quick but thorough inspection, and was courteous and professional all along the way. I'm still waiting on the install to be scheduled, but things are still within the timeline that he told me to expect so it's totally normal. So far I'm happy with my experience.

Our technician from Robinson knew his stuff and made the icemaker fix/replacement quickly. He was very personable too and spoke at length about the repair that was being made. We highly recommend the service we received as it reflected high quality and professionalism.

First call was diagnosed correctly. Paid the service fee to repair tech and they never came back. Gave them a week to contact Choice. They never did. I called Choice and told them of the situation. They were quick to correct. Second tech came out and was not HVAC certified. I will have to have another service call. Choice has been very easy to work with on getting my repairs. It's more of a tech issue. Thanks.

Prompt and responsive on all ends, including the tech that came out, thanks. Looking forward to getting our system repaired especially during this hot summer heat. Thankfully Choice as been super helpful! And so has the recommended tech….Hoping it keeps trending this way!

This review is for Claim #: **. Our refrigerator went warm sometime on the last week of May. You guessed it, we have not had this resolved. The first tech company you sent out ghosted us after they came out twice. Once was to replace the cooling fan. That wasn't the issue. They said they needed a compressor and left, never to be seen again. After trying to get you and them to at least figure out what happened, I called and asked you to reassign the ticket. Sometime around the 15th of June. Ebenezer from Hytek came out (great guy) and said he would need to get parts. Then it was a almost two-week fight from you on whether my refrigerator was still under LG warranty. I had to get LG to send me a letter that stated it was not.

The technician was in and out in less than 20 minutes. He knew exactly what to do for my GE refrigerator and finished fast with no mess. Apparently, he has had a few calls for the same thing in less than 2 weeks.

The technician was great. They showed up quicker than expected and were very helpful in explaining the problem with our AC unit. He also explained to both my husband and I what would need to be done to fix the AC. Then we went over the costs and a ballpark amount of what our part that we would have to pay.

Our technician was very professional and courteous while he was at my home. He went out of his way and explained everything he did. I'm so glad everything works again. I would highly recommend him. Give this guy a raise! Thank You!

Walker A/C was very professional and fixed problem. Service good. I had good service. Can't say it any other way. AC is working. The Tech called and informed me of his approx. arrival time and kept me up to date on everything he did.

Every claim is fast with no hassle. Techs come faster than appointed times. I renew without any consideration of any other company. I've been with them 4 yrs, no regrets. They fix everything fast and efficiently. I love the company!!