Choice Home Warranty Reviews

We want to thank Choice for their service, and the Tech that was sent out. He was very kind and knew his job very well. We have already recommended Choice Home to friends. Thank you so much for the help.

I do not believe the technician came into the back yard on the last visit. I was sitting here and never saw him. Why? I do not know. He said he did but he did not. The back yard shows it is being ignored.

Repair water leak behind the refrigerator. Repair slow running cold water in washing machine. I was not happy about the wait time, the leak started Wednesday, service was done the following Tuesday but was very pleased with the work the technician that came did.

I am completely unsatisfied with my plumbing repair, but satisfied with the drywall repair after. Even though our home was over 11 years old, they did not fix our master bath shower leak. Make sure your contracted agent reports everything as "normal wear and tear".

It was late June in North Florida. It was hot. It was humid. The A/C stops blowing cold air in the middle of doing some remodeling and painting. The painters refused to finish painting until the A/C was fixed. I contacted CHW and they had a technician out the next day. He tried to fix it, but due to complications and age of the system (1986), he couldn't find parts and rendered the system unrepairable. The decision was made to replace the unit. Within a week, I had a new system and the remodeling and painting continued. Thanks, CHW!

Our a/c went out the first week of July in Memphis. We filed a claim and Choice Home Warranty sent a technician to our home the next day. Our technician arrived early and was very professional and courteous. He was able to diagnose our a/c problem in minutes - the problem was a control panel. Thank you so much!

Ron, the technician was on time for all established appointments, well equipped for the job and knowledgable of the equipment. Ron explained the technical side of the equipment and what might or might not be a problem. He diagnosed the problem quickly and accurately. The most time consuming item was waiting for approval from Choice to add Freon to the system.

Using the Choice Home Warranty website to follow the "Make a claim" process was very easy and intuitive, simple to use, and took no time at all to process. It was very quick providing a claim number for our claim.

The provider was very Professional, courteous and, prompt. While He was here he also provided recommendations and helpful tips on maintenance and the general care and upkeep of the units, including the unit that did not need any service.

Response within 20 minutes of making an online report of toilet not working. Appointment came just as quickly. Plumber completed the job and left the area clean. He even removed the parts he replaced. I was very pleased with convenience and only paying the service call charge.

A worker came out and checked my Refrigerator and determined that it could not be fixed. I was sent a check to purchase a new one. I have ordered and will receive on July 28. The experience was pleasant and quick.

Choice Company had someone here within 24 hours after I emailed them. The gentlemen who came out was the owner and Technician of Cool C HVAC, LLC. He was very thorough and knowledgeable about his work. I really wish they were all like him. I really appreciate his service.

My fan went out on my central air. I contacted Choice Home Warranty and within 2 days I had a service company come out and then 2 days later they had my fan installed. So about 5 days total. It was a bit hard because of the heat but for a small service fee it was paid in full.

Our HVAC was not cooling good so we called in for a service call. Technician arrived on time and was very friendly and knowledgeable & helpful. Took care of the problem pretty quickly. Highly recommend the company that came out! Would definitely use him again.

I have a sewage pipe that is cracked IN MY HOUSE, IN THE BASEMENT. Because the repairman must jackhammer a piece of pipe out of the concrete foundation, Choice has refused to pay for the repair claiming the repair is a "leak in the slab". Firstly, it is not the slab as the slab is the concrete on the floor and secondly, the pipe which is cracked is in the confines of the basement and not in the concrete wall! They are looking for a way NOT TO PAY MY CLAIM!! Not that this review will ever see the light of day on the internet as I am sure Choice doesn't want anyone to see this.

They got someone out to look at my plumbing but it took about 4 days but the plumbing company came out and fixed pipe but it's still leaking. The technician was nice and patient and did his job. Got to call them back out again.

I have a policy with this company for repair of my major appliances. With my last 2 claims they have refused to address the problem and flat out refused to honor their own contract! 1st issue: My refrigerator started making an occasional loud noise. I called it in and they sent a tech, who said this is an indication of a compressor that’s beginning to fail. According to CHW, if the compressor hasn’t failed yet, they will not fix it because they feel that it’s not broken and works fine.

A/C stopped on Friday night. Claim was submitted on Saturday morning. I advised that temperatures would be over 115 degrees for the next few days. Waited all day on Saturday and no vendor was assigned. I once again advised that the temperatures inside the home were unbearable. Later, I received an email that I could elect to get my own AC service to do the work. I reached a company and was told that they would be out by 10 AM on Sunday. The temperature inside the home was at 96 degrees and so unbearable that it was not possible to even sleep.

The technicians were very efficient and found the problem quickly. They were not able to fix it due to having to order a part but they informed me how to make the best use of the refrigerator in the meantime.

George **

Choice Home Warranty does not live up… Choice home warranty does not live up to the service agreement when it comes to HVAC. They will find any way possible to weasel out of taking care of business. They will request trying to use another HVAC Company but they want you to foot the bill. They're famous for saying that it is not a mechanical malfunction, even when the HVAC Company that they sent Say your system is dead. If I had to do it again I would avoid choice at all cost, they will take your money and on all the other cases it Took weeks to get my dryer repaired, etc, now the tech will respond quick but if there is a part or something it is a waiting game. One of the worst decisions I have made in my life, just one big rip off.

Not happy with how long it’s taken to get my AC fixed. Middle of summer. Would be done faster if I paid a company to fix it. We got the home warranty so we didn’t have to fork out all the money. Now it’s been almost 3 weeks waiting on them to fix the AC, mid summer!

Our tech was incredible. We had our AC go out on us Thursday but didn’t get the request in until Friday night. We got a confirmation for appointment for Monday morning and so we’re resigned to suffer in the Texas heat for the weekend with 80 degrees and 83% humidity inside. Then I got a call Saturday morning from Santana, who’d been assigned to come Monday. He said he could come by today since he has finished earlier than expected on another job. He managed to come around 11 and fix our AC unit super quick! An absolute godsend! Unfortunately the issue was due to the breaker that connects the two temperature controls shorting out which Santana said would probably happen again in a few years, but if/when it does I will definitely be requesting him to come out to help once again. 5/5.

Service person came quickly to check the situation. He repaired and replaced a few parts. He will return in a few days to make sure it was all working as it should. He said we took good care of the unit but will check again on a regular basis.

Upstairs Air conditioner Unit Not working. Issue was fixed. Only problem was unit failed just before the heat wave and Choice took 1.5 weeks to get this fixed. I was able to contact technician to get him to come out in 1 week, but then another week to get the capacitator (part) and no updates in that 1 week on when it will be fixed. Seems like a mundane part - a capacitator. And no updates from Choice or technician - required multiple follow ups to ascertain status.

Our dishwasher was leaking. I put in a claim. The next day we had an appointment with a local repair company. The lady in the office was very friendly and helpful. The technician arrived on time, assessed the problem and ordered the part.

Choice called one company and I received an appointment for three days after. Than I received a call from the plumbing company saying they are coming in a week. Choice was notified and never sent another company or asked if I wanted another company.

Loved the ease of the process. Service tech came within 24 hours. Decision was to replace my dishwasher instead of repair which made sense since the repair was probably over $250. However not sure I can wait up to 90 days for the replacement e-card to replace my dishwasher.

Technician was very nice and polite but was here very short time because he said fixing washing machine was most likely not an option! Choice Warranty chose to pay towards a replacement! I had difficulty receiving the email offer so called choice customer service number and the lady I spoke to had a very heavy accent and I had difficulty understanding her and I said I was very sorry could I speak to someone else! She got angry and hung up! I eventually found the email offer and accepted it! Thanks.

Thank you so much to the gentlemen that receive my call. Him was so polite on a Sunday morning. Was having problems with my refrigerator and garage disposal. Please if you needs help with your appliance needs please choose this company. They are so prompt. Didn’t have to wait a long time. They call or email me as soon as possible.

The tech that came was extremely knowledgeable and immediately found the problem and fixed it. Also, he called immediately to make an appointment that worked for me. I used other companies in the past and it took days to get a call back.

Your customer service is accurate and fast. My washing machine broke and you are replacing it. No questions asked. The Company you sent came on time and acted very professionally and accurate. They did a thorough job. Thanks Choice. Best regards Rosemary **.

I just bought a new home so I renewed my policy. In the past I have had mixed reviews on my claims. The company they sent out when I had a problem with my AC was disappointing to me. They told me what was wrong and what I needed to do to fix it. Took my money and left. We had to get a wet vac and suck out water that overflowed. Was not happy (we didn't have the vac and had to find one). Later in the year had problem had a problem with my over the range microwave and everything went good so we choose to renew the policy for our new home. Hoping if we need them all will go well.

Representative I talked with was courteous and efficient. He looked up one of my claim issues (cracked porcelain on a toilet) and assured me it would be covered in the policy. He explained the rest of the claim procedure thoroughly.

Claim # **. Lydia ** was point of contact. She did a great job. She was efficient, professional, extremely helpful, and friendly. It was a pleasure doing business with. The system is a bit bureaucratic, but she did her best to help. My thanks to her. George **

The tech was on time and very nice. He fixed everything I asked to be fixed with no issues at all. He was very professional and polite. I would most definitely refer the company to others! Overall I am very impressed.

Jeff showed up right on time and had my unit running in 15 minutes. He was courteous and knowledgeable and I would love to have him again if needed. The first company that was assigned was rude when I spoke to them and in hindsight I'm glad Texan Mechanical was assigned.

Requesting assistance was easy, the technician was quick and good at what he did. I didn’t expect additional maintenance charges, but it seemed fair once everything was explained. I would recommend the service based on my experience with this technician and the warranty itself.

Howard ** was excellent. He was friendly, fast and efficient. Can I talk to him every time I call? He helped to sell me a plan as a present for my friend, as I already have a plan with you guys for my house.

When I first took out the Choice Home Warranty, my overriding criteria was peace of mind in case something went wrong with an appliance. This year, my washing machine became noisy. I filled in the complaint and Choice sent a technician over in 3 days. The competent technician, John, troubleshot the problem in less than half an hour and recommended that the washer be changed. Choice responded to his feedback in less than half an hour and told me to expect a gift card for a new washer in 30 days. I was pleasantly surprised by this quick action but gave Choice 4 stars because I have to live with my washing machine for a month. I have no problem recommending Choice to other homeowners.

Claim reporting was easy and fast. The site kept me updated on my claim process.. Work order put in immediately and my repair for my air conditioning fan motor was approved. Claim and repair all done in 2 day total.

You denied my claim on my garbage disposal because you feel they don’t break as a part of normal wear and tear. You thereby accuse me of abuse of the unit. When this policy was purchased, I was told once I paid the $45, you took care of the rest. I was never told this was at your discretion. I will certainly share my opinion with any and everyone I can at any given opportunity. I now have no faith in you and view any future interactions as adversarial. I can’t imagine you ever won awards for positive service. You are a “rip off and a fraud.”

The service from Juan and the contracting company was excellent. Choice Warranty approval time on parts was good however initial contact with Choice was confusing and lots of wait time. Thanks. Ronny ** we will continue with the Warranty when it expires.

I've had a contract with CHW since 2019 and, for the most part, have found them reasonable and dependable to send professional technicians in response to claims. However, they recently determined NOT to repair my a/c unit based on "...Evaporator coils that leak have been exposed to corrosion or acidic materials that have infiltrated the air stream and air flow throughout the house and have damaged the integrity of the coil." No reasonable person would accept that explanation, for if it were a fact my other two a/c units would fail for the same reason not to mention all the metal in my home being corroded/rusted. This is truly unexpected and supremely disappointing performance for CHW.

Far better than I ever expected as to making my claim and technician who worked here at my home. Both folks were knowledgeable and helpful and friendly. I had a different warranty company many years ago and they were slow and hard to work with. Thank you.

The representative from Phoenix Appliance Repairs has been thoughtful and professional. However, Choice neither called nor emailed me as to the day or time of his arrival which could have been very awkward. Phoenix Appliance is in the process of trying to locate parts for the clothes dryer to replace those that are defective.

The technician was good. However, he checked and was informed that the dampers were NOT covered. So WHY is air conditioner included on what is covered when an important part is not covered??!! The house was 83 degrees downstairs. Not sure why we paid for Choice Home Warranty.

Still waiting for Air conditioner to be fixed. First technician never showed up. They didn't answer phones. Waiting on new tech to call. Very hot. Disappointed in the people you contract out. Your representative couldn't get ahold of them either.

AC repairman came out and was very efficient. Checked the unit and all registers. Then asked if there was anything else regarding the claim, His assistant was helpful too. Both were very willing to answer questions and left a card so could call if any more problems occur.

I called to purchase one year. Cynthia kept me on the phone for ten minutes trying to sell me five and three years plans. I told her multiple times we can't do that this year, she pushed me with payment plans, all sorts of discounts to the point I wanted to cancel and hang up.

Tech saw broken parts & ordered new repair parts-will return to install; however, Choice says parts & service not covered because damage not done by normal care. I disagree, Dishwasher door was never overextended or treated improperly. The hinge & spring just "let go" causing door to painfully hit my leg without external cause, So I protest that Co. can find reasons not pay by excusing this claim as false. NOT SO!!!

Lisa was very knowledgeable and answered every question I had. She made me feel good about choosing this company for my home warranty for our new house we are purchasing in Alabama. I also appreciated Lisa asking if anyone in the home is a senior or a veteran.

The tech that come was professional. And explained the problem. He came when he said he was coming and kept me abreast of what was going on. Although my dryer could not be fixed, Choice is replacing it. I am pleased with my choice for purchasing Choice Home Warranty.

I spoke with several representatives of Choice over a period of several days as I sought to select the best vendor of warranties to match our needs. I found each of the representatives was knowledgeable, patient, providing pointers and responsive. The experiences were very helpful to assist in making the decision to sign with Choice.

Made the claim one day and got a call the next morning. Then the repairman came the same day and fixed my dishwasher. Couldn’t be more pleased with the coverage or the service. David ** was the repair man. Couldn’t ask for a better mechanic. Very nice and knowledgeable about what he was doing. We highly recommend him.

Customer service was prompt to answer my call and got a schedule to fix my AC. With 117 degrees heat in NV, it was a nightmare to stay in the house. But with CHW’s prompt response, my AC got fixed a day earlier than scheduled. Great job, CHW!!

I switched my home warranty from AHS to CHW last year because of the cost savings options but I am really disappointed and definitely regret my decision. I got the Total Plan that is an upgrade from the basic plan and covers the AC. My AC unit stopped working and I filed a claim on 7-5-21. CHW assigned a contractor to come out. I paid $ 65 service fee and Technician reported that the evaporator coil has developed an irreparable leak and requires replacement.

He was great once he arrived. It took him a week from when I put in a claim to come. Then I spoke to him and he said he would try to come on Wed. He did not and did not even call to say he would not come until I called him. Then on Friday he was an hour late. But once he finally got here, he was thorough and found the problem and fixed it. He was pleasant. Choice needs to use vendors from the same city as the client. I think that would solve the problem.

It's too soon to tell. Missed first appt., and was late for second, but called to let me know. Tech was personable and knowledgeable. Understood my problems and said would order parts. Will have to wait for parts and installation before forming final opinion.

As usual with Choice home warranty, and I say this being a customer for over 7 years, their policy is HORRIBLE, they have increased their contract price and have gotten WORST than ever before. Their conduct should be brought before the Better Business Bureau. They should never be recommended to even my WORST enemy.

Used text messages and appt worked great. Found the problem and fixed it quickly. Job well done. Would like this company again for any repair. Thank you!! It's times like this that we are very grateful we have this service.

Very dissatisfied with Choice. The tech did his job but the warranty doesn’t cover the issue. I pay for a warranty to be able to get results if I need it not to have the company tell me I don’t qualify. How is a person to know actually what’s going on until you use the appliances. Soooo I’ve spent $525 and my unit is still not cooling so now I have to hire someone else to come out to repair it. Those funds could have been used towards that. Thanks for your service but I won’t be referring anybody to choice home warranty.

We were very pleased with Michaels’ Residential Repair. Anytime we have plumbing needs we dont want anyone but Michael to handle our repairs. As a matter of fact we have already referred him to someone. He is very thorough & will not leave before making sure the customer is satisfied with his work. Thank you for sending him to us.

I submitted my claim online approximately 9 PM at night. The following day I had not heard from anybody around 11 AM so I began to call to get a hold of someone from customer service. I finally got through and the customer service agent contacted the technician and within an hour I was called and they came right over to take care of my issue.

Even though the company was late (2 weeks) in sending an electrician out, he did a great job. He was able to repair the issue and bring power back to my home. He worked solving the main issue and resolved a problem that was connected to restoring the power. Excellent service. I would recommend his company.

I am so disappointed with the coverage exclusions. I have paid monthly for Choice Home Warranty. When I need an appliance fixed they dont cover a leaking water heater. I dont recommend this company. I am so disappointed. I am appealing the claim. I hope Choice Warranty will help.

The technician from Bennett and Sons was extremely knowledgeable and professional. He quickly assessed the problem and had it resolved in less than an hour. He provided additional tips to ensure that the problem would not re-occur. He was a very pleasant and professional to work with.

Technician was kind and courteous. He tested for cooling and tested for leaks as advised by CHE agent. He explained that the leaks were everywhere and was told to use a stop leak agent. He did do. The unit had only cooled to 79 degrees overnight. This is not acceptable.

Great guy. Alex the greatest. Got my AC going and now it's freezing in here. Thank you guys everyone AND GOD BLESS. I would highly recommend Choice Home Warranty to my friends as well as Zero Degrees the company that Alex works for.

I had my pool pump leak repaired through CHW 2-3 months ago. The leaked reoccurred and now they can’t find a technician to fix it. Wanting my to find someone, pay out of pocket and then wait 30 for reimbursement is the wrong answer. That’s why I left AHS. How hard is it to call the last technician you sent to fix his error?

My problem is with Ernest Heating, who inspected the unit and stated it was in good operating condition. Jayco was upfront and personable. He explained what his mark up was and did not push me to do anything unnecessary. Because of Ernest I am now on the hook for a whole new unit, rendering Choice Home Warranty useless. It is always an issue when you purchase a new home. Beware. Home inspectors don't catch many things.

Tech was great. Not happy of how long it's going to take to get a part needed to repair my refrigerator. It going to take a week or more for part to come in. I will be out of a refrigerator for that long!!

Technician was knowledgeable and courteous! Solo owner of business and it felt good to help small business owner! Will probably do business with him again. He recommended a maintenance agreement since the warranty does not cover one. He agreed to come on Thursday instead of Friday! Rainy messy day!

Vendor was on time and provided great customer service. He replaced the faulty motor and the AC started working again. We would recommend this vendor to be used again with other customers and would request it if service is needed again.

If I have another claim, I want this tech to do my work. Honest, thorough, quality work, and fast. It was such a relief to have someone who knew what they were doing and then did what they said they were going to do. I highly recommend them.

I contacted technician to ask if he could come sooner than he had scheduled. He said he would try and he made 24 hours sooner than scheduled. Had to replace a capacitor and in short order the A/C was cooling again. Very professional and courteous.

He was on it from the start and I watched a master fix my fridge. He showed me step by step each section that could turn out to be the problem all the while noticing that the fan was not working and it turned out to be broken for one problem and that led to the other and bingo, I am ready to go. I really liked how he would talk and explain to me the whole breakdown and the process.

They were fast and convenient. They sent someone within a day or 2. The guy was fast at figuring out what was wrong with the washer. He was gonna come back and fix it once they got the parts. But our washer didn't have a model number. So they said they would send us a giftcard to Lowe's to just replace the washer. Great service.

I called CHW Late Wednesday evening having gotten home late in the evening, from work, to find a puddle of water on the floor by the A/C inlet. I instinctively climbed into the attic to find the A/c drain pan filled with overflowing water. I eventually emptied almost 5 gallons of water thru the night and subsequently called CHW. I was initially frustrated at the unappealing response but ultimately, I spoke with someone who assuaged and addressed my fears and concerns respectively. A service personnel was sent out and the repairs was approved and I slept peacefully knowing that I made the right choice with CHOICE HOME WARRANTY.

We had a problem with our garbage disposal, submitted a claim and got approved for the repair. The repair made us very HAPPY! The guy that installed it was amazing with his work. We now have a great quite disposal.

Thank you for the excellent, very timely repair of my ice maker. William, the SEARS technician was very knowledgeable in explaining the problem and then replacing the ice maker. William also offered very practical advice on keeping the ice maker properly making ice.

I think they have a quick response to problems,, in Florida air conditioning is very important and when you have a breakdown getting it repaired is almost life saving, a call to Choice Home was quickly handled by dispatching a service technician in a matter of hours, my problem was sorted out and a solution is in the works, looking forward to using Choice Home Warranty In another home.

I was told this appliance is not covered because rust of pipes that ruin the appliance isn’t covered. The technician said the heater Has to be replaced And Choice said it’s not covered. I guess when it’s an expensive appliance they don’t want to pay! I will be looking into different companies when this contract is up.

Very pleased with Jeremy from OSP. Great job fixing my leaking sink. Very professional. Called ahead to let me know he was on his way. Always smart to have a professional handle anything to do with water or electricity. Thanks.

Called claim in one afternoon. Next day a serviceman came to our home and replaced disposal, very pleased with service. Would recommend Choice warranty to anyone looking for home warranty. Rebecca. Tried another warranty company, service was so poor that never acknowledged any claims. Ref went bad, would not send anyone to check.

He was late, but made it up by being a really Great Guy! I would recommend them to anyone who needs a Garbage disposable replaced. The Choice Warranty for any homeowner! Repair costs are out of this world expensive!

Choice Warranty sent a contractor to my property to check the functionality of my unit to determine why the outside unit didn't work. The technician determined that the unit needed a new core, the information was passed along to Choice but denied. I was told Choice Warranty doesn't cover those parts that the entire cost would be my responsibility. Most of my dealings with Choice I've been told that they didn't cover my requests and was denied leaving me with no other option but to come out of pocket.

Our service tech originally had us scheduled for the later part of the week but was able to work us in earlier and had our hot water heater back in working condition almost immediately. We are grateful for First Choice & Herman **!!

Very happy with the quick response for getting a service appointment. I wish it were sooner, but looking forward to having my icemaker fixed!! The time choice between 1&5 is a little off-putting but I will be home to make sure I don't have to reschedule. Thank you.

Choice Home Warranty has been quick to respond. In the past the Company they have suggested are very slow to respond, some when they do arrive come to do repairs with nothing not even any basic tools. I just hope that now that they have upgraded their service people it will be much better.

I just signed up today, so I can’t speak to the claim process, but I can say that the representative, Devin **, was excellent! He answered all of my questions (multiple phone calls) and I did not feel pressured to buy. He did not harass me with constant texts/emails, as other home warranty companies did.

Unhappy and dissatisfied with your company's policies. I feel that your company misleads consumers. I feel that your company double dips by keeping the payment for services and then seeks reimbursement for those same services if the policyholder/consumer wants to cancel the policy after 30 days. This is just one of the reasons; there are several more reasons for my dissatisfaction.

On July 8th I had a claim for my cooktop, and my oven I believed. The tech stated that he had only a ticket to fox cooktop, not the stove. After calling your claim rep and stating that the thought both were getting fixed. He told me he called the technician and they agreed to come out on today July 9th between 11and 3pm I believe. He stated they had already talked to the technician and the tech would call me to confirm. He also stated I would not have to pay another service fee. I changed my plans, canceled appointments to be home for the technician to come. However, today no one showed up and I call the claim rep for your office and he said there is no record or note of any technician to visit today. I told them since the calls are recorded, everything I stated would be proven by listening to the call with the claim rep on July 8th around 1pm.

Choice Warranty provided expert analysis of my A/C problem. They were courteous, friendly and quite knowledgeable about my problem. They quickly arranged for a service person to come and repair my A/C. The service was prompt and inexpensive. I strongly recommend Choice Warranty to anyone.

The claim was taken and immediately a service technician had been scheduled. He arrive the next day on time and was very polite and professional. He took care to diagnose the issue and explained to me the results. I look forward to his return to replace the faulty part.

My claim was denied, stating that my Mitsubishi Mini-split was not covered. Coincidentally, I saw an ad for this same warranty, where the picture showed a technician working on the same type of unit that I have. Additionally, I have the upgraded policy. The technician who called me was outstanding in every way. But the experience with this warranty is deceptive at best.

The whole experience was quick and easy. From filing the claim to scheduling the appointment. We would definitely recommend Choice Home Warranty. Hope we don't have any more trouble but if we do I know we'll be taken care of by Choice.

Stacy our salesperson was so upbeat and friendly. He explained to us everything. I know this because after he hung up sent us the email. I read it, he knew what he was talking about. It is an awesome deal. He work with us. My husband on ssdi and I'm so thanks Stacy unemployed. He understood. Not like one of the sales people you just want to hang up on.

Chris was very helpful! Give Him A Raise soon!! He explained everything well I Hope! Want this to be a good experience for us both! He returned my call very soon! Thank you for contacting us! Hope this is long enough!!

Only one claim so far, but service was quick and prompt. Part had to be ordered and was installed within 3 days of receipt. Great service people. Always notify us when they are coming so there is no delay. Just submitted our 2nd claim on tankless water heater which is not send hot water very fast.

Hello, I had a pleasant visit with the technician Richie. Richie took note of the stove top being cracked and the glass on front of stove broken. The appliance was not powered on, but as I mentioned the PF light indicator is always on, until pressing the off button. I would appreciate the appliance to be replaced.

If my initial contact with this company is any measure of what to expect in the future, this will be a very good company to deal with. I signed up for a policy, had my questions answered and was offered an additional program, but it was offered in a take-it-or-leave-it manner instead of a high pressure pitch, and the whole experience was less than 10 minutes! Very much appreciated. Here is hoping for similar professionalism in the future, if questions arise or claims become necessary!!!

The technician that came to my house to repair my dryer was awesome. He knew exactly what he was doing and got the job done in a timely and professional manner. If he could come out for any other repairs I would truly want him back

I was not given enough compensation to replace my KitchenAid dishwasher. I provided them with photos of the stainless inside but because I (nor KitchenAid) couldn't provide them with the Dba I was given only $246 to buy a new dishwasher. This is not enough to buy any dishwasher!! The cheapest Whirlpool I found started at $566. I am very disappointed in CHW and after my one year I do not plan to renew. I didn't ask for a top of the line dishwasher, just give me enough to buy a dishwasher!!!!

Have been very receptive to recent claims covering multiple appliances such as Dishwasher, Water Heater, Plumbing, HVAC etc. Choice was able to find contractors and specialists for the job quite quickly and assign them to the claim. The technicians honored the commitment and remediated the issue well.

Mr. Bruce ** was very helpful. I ended up getting the 5 year plan and hope to have nothing but great experiences with this company. Give the credit to Mr. ** for getting me to switch from American Home Shield.

I didn't expect a call so quickly, but before I even finished reading the information on the ad, a rep from the site called. I did not feel pressured at any time and Alan explained everything and answered my questions. I have thought about a home warranty plan for a long time and don't ever want to get stuck with huge home repair bills. I am comfortable knowing now that I can sit back and relax knowing I will be covered. I got a senior discount and several other discounts, the price was reasonable.

Been having lots of trouble with our air conditioner and CHW has been great about helping us with our claims. We call and the wait isn’t long on the phone and they are always so helpful wanting to help the customer.

He sold me on this plan and got me to commit to 3 years! He was great and now I hope your company as a whole ends up being great. It’s more than just piece of mind for me. It’s about always doing the right thing.

Awesome service and response time! Very friendly and the ease of putting in a claim was a huge benefit. Needed service on a refrigerator that was leaking water onto the floor. Was taken care of quickly and very efficiently. I’m very pleased and happy with this home warranty.

Had a good experience with filing the claim and having a technician out 2 days later. Their choice of HVAC company was a 5 star company and that really helps as they really knew what they were doing. Fixed and I appreicate this warranty so far.

Las Vegas, NV. The heat 115F. My air condition stop working, I call Choice Home Warranty, quick respond and they help me to schedule for repair. Technician come to fix the air condition asap. I appreciated the work. Thank-you

Although the technician stated that it was normal wear and tear and my book regarding my ultimate policy states this part is covered, Choice Home Warranty has declined denied the claim twice. I have sent an email to the office of the president as I was advised and I still have heard nothing back. Please help.

The tech was professional and knew what I needed done. It was a timely visit with a call to me before the visit. My visit was good. My faucet is fixed with explanation of how he fixed it. That part I liked.

Temperature control probe probably coated with sediment. Must adjust to higher temp to get gas valve to come on. Repairman was very professional and knowledgeable about how water heater work. He came on time and checked installation for codes.

The two technicians did a great job. They were very well trained and knew what they were doing. A Royal Flush was the company. The Choice Home Warranty is the best thing I ever spent money on getting. They were efficient and had my claim out within hours of me submitting it.

Very friendly and put in the new pump I needed. Came at the scheduled time. Worked quickly to get the job done. I felt bad about the water on the floor from the failed pump. Didn't have to wait 10 days like I did for my air conditioner repair.

I have and are happy with the service. I just got my AC control replaced. Excellent service technician. The time from reporting a problem until a technician is assigned to the job is very short. Only had one hiccup.

Technician was very professional, polite and friendly. Checked air conditioner thoroughly and explained everything he found. I would recommend them for anyone else. Also stated at end of visit he had written down everything in his book so that if in future anything happens he'd be able to compare system's numbers on the gauges.

Was told by the Water department that I had a leak and it was driving my bill up higher. Terry found what seems to be the problem and fixed it. He also checked the meter for movement and promised to return if I didn’t see a reduction in my bill.

I just renewed my contract with Choice Home Warranty for the other three years. I put in a claim. By two to three hours I had an appointment. My washing machine and dryer had been fixing, the only thing you have to wait for is the parts, so you have to have patience. The staff is professional and caring.

This is third time they came and they didn’t cover so I am end up paying service call as well as repairing cost Which doesn’t work. I hope they should consider I would like to request for call so I can explain about situation. Thanks.

I contacted you about my door that was broken. You said it was covered. You assigned me a claim number, you contacted me a repair service and set a date. Your mail to me was for me to pay $45.00 upon their arrival. Then I hear from you that the door isn't covered. I did my part. NOW DO YOURS. THANKS.

My AC was not working. It took almost 2 weeks and getting in touch with 2 different companies before my problem was solved. I was very frustrated by this entire process. The tech who came 7/8/21 was several hours late (my appointment time slot was from 7am - 11am). He arrived 2 hours later. I had to call Choice Warranty for them to contact the tech. Who stated they were running late. Once the tech arrived everything went smoothly and my problem was solved.

I am a Realtor and I am very familiar with other warranty companies. I chose Choice A few yrs ago for my personal home because The service at Choice Warranty is excellent. The coverage is much better than other warranty companies that I am familiar with.

That would be me who did not authorize payment to your company. Please cancel this order. I do not appreciate what your rep has done. The man should be terminated. Your customer service is crappy too. Her name is Ann. I will keep calling until someone responds to me.

Matt was great to deal with. I had already decided I wanted this service contract but he made it easy. I was only going for one year but the discount he gave me for 6 years was too good to ignore. I’m a Car Salesman so I wasn’t a lay down. Now it’s just a matter of living up to what they say. I guess we’ll see.

Only special offers for seniors if you do multiple years. Cheap cheap. Was told I’d save money by dealing over phone. Didn’t really do it for me. Told rep I’d recently had a huge expense. He just kept going. Rethinking my commitment.

CHOICE was very quick to respond to my call. They went to work to find an available AC tech...not easy when there was high demand. The tech they found was marvelous. Responded quickly and fixed the problem right away. Thanks, CHOICE!

Filing a claim with Choice Home Warranty after hours was easy. The plumber had been identified by the next morning and we had been sent our appointment time with no follow-up required. The vendor even called us earlier than scheduled and offered to come out earlier than our appointment time. The vendor was professional and solved our problem quickly.

We waited for the parts. When they came he put them in fast. I was very happy. He pulled out the fridge and cleaned the clogged water line. No more water on the bottom of the freezer. He cleaned up the water on the floor. YES I AM VERY HAPPY AND WILL KEEP USING YOUR COMPANY.

I was offered a good price and assured that my items were covered in my home that I was most concerned about. I was told the issues I have had with American Home Shield would not be experienced with Choice.

The technician called to inform me what time frame he would arrive and again when he was 15 minutes away. He arrived within the time he said. The technician Jacob was personable and knew exactly what the issue was with the unit and replaced the parts in a very timely manner. I would recommend him for any A/C repair.

Garage door keypad didn't work. Called Choice Home Warranty for repair and was scheduled Wednesday afternoon. I was 12 minutes late and the technician waited patiently for my arrival. Great service agent. Simple reset it garage door but he gave great pointers for maintenance moving forward.

Technician was quick and courtesy, could not fix it so he had to replace was a brand new ceiling fan. I would recommend him to all my friends and family. He was very courteous and kind and he made sure I understood exactly what the problem was.

The process of signing up and the info provided was smooth and thorough. Alan answered all of my questions and it was a pleasure. Everything was explained to me and I believe I got a very good deal. I would recommend Choice to anyone who asks me.

I have to give 3 stars because the 4 hour technician time frame is not convenient. I think 2 hour time frame is plenty. Also customer service is not polite and very rude. That’s why I call sales manager directly to file a claim.

I will know more when I get callbacks, but I have always had good experiences with Choice in past efforts. But they again were very quick to notify service providers and made sure my concerns were being prioritized. I know that my needs are being addressed.

US Heating and Cooling guy was very professional and did on time service. Serviceman knows his job. Very cooperative. I hope in future I will get same kind of service, completed the work in right manner in right time.

Very professional and polite. Checked everything thoroughly and explained the problem with the air condition. He gave me the same information that the previous technician gave. He knew what to look for and proposed what should be done to remedy the problem.

Not much. The rep help me out right away and got me what I need. Did not took that long like with others company. I had others insurance that take forever to get someone on line. The only thing today was that the voice machine was not picking the voice, but the key numbers worked perfectly, no problem at all. Other than that is all good until someone come and fixed.

Greg was our salesperson. He was very friendly and not pushy!! He offered us a fair deal and followed up with the email as he said he would. The plan seems fair. My daughter has it and she told me to get it. I hope I don't have to use it, but it's worth the security of knowing we are covered.

Completely,100% satisfied. Highly recommend your services! Fast, accurate service. Customer service person very helpful. No long wait period to talk to a live person. I have and will continue to recommend Choice Home Warranty to Family and Friends alike. Thank you for all your help in resolving my issue.

The technician was timely and effective at their work. No complaints with them, only praise. However, Choice Home Warranty's service has been a terrible experience (quite possibly the worst I've ever experienced). My claim was immediately denied. After talking on the phone to appeal my claim, I was repeatedly told the same information, and only the same information. It was as though I was talking with a brick wall. Overall I have felt cheated/rigged by Choice Home Warranty's contract. Specifically, by the following phrase under Coverage "... Known or unknown pre-existing conditions are not covered." It is as though any claim I (or another homeowner) would write up can/will be denied. I plan to switch companies.

Ac motor replaced, and I’m glad Choice Home Warranty responded professionally for my need and sent a technician and fixed the issue. Now the ac works just fine, I’m glad I choose Choice Home Warranty, so professional. I will definitely recommend Choice Home Warranty for all of my friends!

Representative did not inform me of a $75.00 service call fee or explain if it is a fee for this call today or if it's a fee each time you have an incident for service. I need to know that. Thank you.

The technician came on time, checked and found the problem. He replaced the component and the Air conditioning system is working now. He is friendly and helpful. I am happy with his service. He could also improve if he can give me a call half hour before he arrived.

Earl was excellent. He resolved my problem on my bathroom faucet and is a nice person. He was professional and worked quickly. He was able to identify the faucet problem and fix it. Also, he went to get a lubricant to make the faucet turn. Easily. Prime Property.

I noticed water leaking from the garbage disposal, on Friday July 2, 2021- submitted claim the same day. A technician was scheduled the following day. They were prompt, personable and professional. The garbage disposal was replaced. I was extremely satisfied with the prompt service, as it was the 4th of July weekend. Yes, I would recommend Choice Warranty.

Very professional and tries to accommodate the customer as much as they can. I have used them twice now. They fit me into their schedule to get my Air Conditioner fixed sooner than given date. I would highly recommend them for any repair that anyone has. This company truly has "the person" in mind, not just making money.

Terrible experience with sales rep. Authorized my card for payment without my consent. I told him I needed time to think about the offer but he still went ahead and charged my account. When I asked to speak with the manager, he said he was the manager. I had to cancel my policy. People who treat me like this don't deserve my money.

Jerrod was very aggressive on sale of extended "special" policy for seniors a 6 years policy. While I appreciate his effort, I do not know that I will be around to use it in six years and I can not afford that cost. I am pleased with the one year contract and if you raise your costs substantially I will reshop next year for a provider. I would like you to tell Jerrod that pushy sales personally turn me off and he was close to my canceling my payment immediately due to his sales style. I like being treated as a valued customer not a cash cow. I also had a difficult time trying to get the start date to July 29, 2021 because I could not photo my current contract and send it via email.

The scheduling was not efficient, had to change my appt 3 times over a 2.5 week time frame. When Christopher ** arrived, efficient service, evaluated problem, went to Home Depot for parts, returned quickly and repaired showing me the cracked part causing the problem.

Excellent response time both from Choice and Sears Service technician! Part was ordered and received and appointment for installation is on 7/16. Couldn’t be happier and technician was very knowledgeable! So far I’m not regretting my decision to purchase my home warranty from Choice! Good job!!!

The technician, Sammy, from CORE was very knowledgeable and helpful. I was very pleased with his service and would recommend him and his company. And I appreciate that Choice saw fit to replace the fan. It was a very agreeable experience all around.

I have been with Choice for 10 years and have been happy. They are fast with claims and if they can't find a tech within 24 hours they let you use your own which is a plus plus in my book. I will stick with Choice.

I rate my experience as good. The technicians were cordial and professional. They came within the time frame sent to my email. They went right to work. They explained a few things with the a/c and charged it. It's working pretty good being she's an old unit. I was pleased being the A/C did not cool at all before they came.

Very pleased with repair of our Kenmore Dryer. The Sears technician did an Awesome job in troubleshooting and fixing the issue. He was in and out in under 30mins. He was very professional, courteous and friendly. The only thing I would have to say was he didn't arrive within the time frame window that we were told but this was not his fault as he had a heavy workload that day that put him behind schedule.

My experience with the claims department has been a problem. I had my dishwasher repaired only to wait 3 months to complete. The technician were well qualified and professional but there was poor communication between the service company and Choice claims department. I was told by the claims department to resubmit the claim for my dishwasher repair and pay another service fee of $60. They paid the additional service charge and 3 weeks later the unit was repair. The repair company I would recommend but choice warranty department handled the claim poorly. The claims department said my second service call would be credited to my account and used for a future claim.

Every time I'm asking for service I'm waiting for the excuse why it is not covered and in most cases they find an excuse. So now I'm paying for the visit and also pay for fixing it myself. Had the same problem with my AC unit, my refrigerator.

Choice warranty is on their job at the moment, and assisting me in serving my appliance and what I needed to be done and they assured me that it would be taking care of. And I appreciate everything that they are doing for me and my family

I'm Jeni's mom, Janet, and I was the one who talked to Ken **. We are purchasing this for our daughter's new but older home. Ken was well educated in your product and spoke clearly. He explained deals with me and my husband when it came down to the money part of it. We very satisfied with the coverage and the discounted price we purchased for six years. Ken was very patient to let us talk alone while he sat on the phone and waited for our decision. My daughter is thrilled to have this coverage. Thanks

Great service, timely, professional and efficient. I am very pleased with the technician and the result. It was a good experience all around. There really isn't anything else to say other than I would recommend Choice and Iron Mountain Plumbing.

I was happy with the Service, the appointment was booked on time and the technician sent was knowledgeable, polite. Very good service. He suggested me to contact Samsung for the issue not covered by warranty and Samsung replied and my icemaker is already replace by the manufacturer.

Aaron offered me one free month but the contract does not reflect that. Please correct the dates and resend. Otherwise he was very helpful. He did make several additional offers, however, we are satisfied with the current coverage. I have been contacted by many representatives and I hope these emails and text messages will cease now.

When I first purchased Choice Home Warranty & filed my 1st claim (which was on my A/C in the middle of summer) it took over a week to get the warranty company and technicians in sync & on the same page, so to speak, therefore I was frustrated & let Choice reps know it. Since then I have had excellent service and have recommended your company to friends.

Maria took the call, said our contract does not cover a leaking roof. We have a Total Plan which does cover the limited roof repair. Hard to hear and understand her at times. She was polite and double checked all info.

We were so pleased with the immediate service rendered to alleviate the problem with our hot water heater. The service provider was experienced and helpful. So glad we decided to enroll in the program. Thanks for keeping us informed throughout the process. We have already recommended service to our daughter.

The tech came earlier than stated. A/C did not have time to defrost!! Consequently the tech did not return. It took many more days for the tech to return. It took many days for my A/C to be repaired. My text was not answered in a timely manner. I called several times & did not receive a timely response. The tech was super!!

The technician was very knowledgeable. Give me tips on how to running my unit best. I will definitely call him for annually maintenance from now on. I loved that he called to inform me he was on is way, give me the time to put my dogs in the room and avoid the noise of their's bark.

The person I spoke to on the phone to sign up for Choice Home Warranty was absolutely kind, knowledgeable and so very helpful. It was much appreciated. It's good to know that such people are out there to help the public. Thanks.

Ruben ** from Polar Vortex was very responsive to my first call. He came the next day and diagnosed the problem, reported the issue, received approval for the repairs and resolved the problem. I highly recommend using Polar Vortex for any HVAC issues.

You cannot collect premiums automatically from customers and deny their their legitimate claims, what a dishonest set of people. I filed a claim with you guys and within a few minutes, you denied it on basis of not not wear and tear, you’ll never get my business again.

I would give this 5 stars, but it's not repaired yet. He was very knowledgeable and says it only needs some parts which will be delivered and then installed in 2 weeks. Meanwhile, we have no dryer. Just hoping he is correct in his diagnosis.

The first time I called the lady put down that I had a leak in my washer and noise. They sent a guy to fix my washer, I told the technician that nothing was wrong with my washer, he didn't do anything but that was $85. He said I needed a plumber, I paid another $85 to the plumber. This guy said my pipes were loose. Also I might need a PRV also. He sent his diagnosis in to you all and you all denied the service. Out of $170 and problem not solved.

Arrived on time. Took the time to listen as the d/w went through cycles. Told us he would order the part if approved and we would be notified of next steps and when he would be back to install the pump.

Submitted trouble. Did not Return Call. Waiting for callback. Still waiting for call back. 7/1 still waiting for callback. 7/2 still waiting for callback. 7/3 still waiting for callback. 7/5 still waiting for callback. 7/6 still waiting for callback. 7/7 still waiting for callback. 7/8 still waiting for callback.

The guy Martin was awesome. The only thing that I would change is the window for him to come was 11-3 so I was here all day waiting and about 3 he called and was running late. Not a problem he called. But a smaller window to be here would be nice.

The technician told Choice warranty that are problem was due to normal wear and tear even though the fitting looked stripped which could’ve been caused by normal wear and tear. Choice warranty refused to cover the repair. We have been long time customers and I am upset with the outcome.

I feel like I’ve been stuck a bunch by home warranty. Every claim they found a way not to pay it and I’ve been paying my money for two years so George Foreman need to quit advertising home warranty sucker punch.

Technician did not call to tell me he was on his way and he did not take his shoes off or cover them when he came into my house. Other than that, it was a good experience. That’s all I have to say about it.

He needs to know how to communicate with customers when they leave messages and if he is running behind. Other than that he was good. Also would be nice if he had all the parts on hand instead of leaving coming back.

My technician was on time and very nice and pleasant. He did a very good job. He gave me good advice about my warranty work. And clean up after he was done with his job, gave me his business card, thank me for my Army service. Very nice person with good service manners.

Icy garage door opener stop working, I request the service, they assign a technician who supposed to come in 3 days, on the day of appointment technician informed me that there is no availability for another two weeks, I ask them then why they took the appointment, they said Choice Home Warranty just put them on schedule without their knowledge, I called back choice, they scheduled me another technician which came after 10 days, Overall it took 12 days someone to come and resolve the issue. Not acceptable.

Took over a month to get service on washer from when I first called in. 1st appointment after waiting about two weeks I was told by the company they don't do work for CHW. Reporting this I had to wait another two weeks before my washer was serviced. Very dissatisfied on time to get service. Service man who answered the call was very professional.

The technician that arrived to check out the issue I was having with my electric dryer was professional in his presentation, patient in listening and answering my questions and an overall kind individual. I look forward to having him back to fix the problem.

Just signed up for the 3 year membership. Will see how this company pans out after our 30 day waiting period. Nate ** was very informative and worked with us on a plan to fit our needs. The company has been around for many years and have their on technicians in area.

He was courteous and asked if I wanted him to wear a mask. He figured out the problem quickly. Gave good advice on what to do to keep the dryer working properly. I would recommend him again and also his business he works for I would recommend them again.

My AC went out due to age and Choice denied the claim claiming that it was not normal wear and tear even though the unit was properly serviced and maintained. The unit was old and they denied replacement of the compressor due to age of system. Seems like double standards.

There was a stoppage in my bathtub and my toilet was running. The claim was very easy to file and the contractors came right away. They were very professional and fixed the problems. They also told me how to fix the stoppage on my own if it happens again in the future.

I was pleased with the service. I hired the plumbing company to do other work for me that was not warranty service. I am supposed to write at least 40 words, but the plain simple true statement is that I was satisfied with the service.

The technician that came to my house (Mike) was very professional and understanding. He explained everything thoroughly and showed me the items that needed repair or replacement. He was prompt and we discussed pricing and what the warranty would cover.

Alex was very thorough in all aspects of service. He called before both appointments to let us know he was on his way. He was very kind in explaining to us what the problem was. He also kept us notified of what the warranty would cover, getting the part ASAP and then installing it all before lunch! Would totally recommend him for all a/c work!