Choice Home Warranty Reviews

Repairman came when they said and fixed problem quickly. Technician was polite and professional and knew exactly what to look for and how to repair. Happy to have leaking gone and disposal working again. Would highly recommend to others. Was a little disappointed that it took 4 days for appointment, but I know getting technicians is difficult and it was not an urgent issue.

The technician was punctual and informative. Advised us to have unit recharged and then submit coil replacement to CHW. For some reason unit was not charged and AC is not functional. At this time we are awaiting further approval from CHW on why this has not been resolved.

I had begun to this would never happen. It took a week and a half. The gentleman came this morning and repaired my fridge and and happy it is done. The gentleman was very thorough and made sure the repair was done correctly.

Since I knew water was coming from the ceiling in the basement but I wasn’t certain what was causing the problem, the technician search to see where the water was coming from. Upon checking the kitchen sink and dishwasher. Technician was able to determine that the culprit was the toilet on the main floor. Technician was able to solve the problem once approval for the work to be done was received.

It's interesting that you folks request a fair evaluation of your services, since your company demonstrates anything BUT that. After being tricked into a 3 year contract, every single experience with CHW (4+) has been worse.... often lasting several weeks, and usually costing me hundreds of dollars! Last night on the TV the consumer protection investigation cited numerous experiences that were terrible, stated they have had unresolved complaints about them for years... even discussing the state of New Jersey was suing you for scams and deceptive practices!

The gentleman that came out to repair our icemaker was timely, very friendly, explained the problem, explained what was required to repair it, and also gave other suggestions to keep our refrigerator in good condition. I would definitely recommend him to a friend.

The process to get my AC unit back up and going took 4 weeks. During that process, CHW assigned 4 different HVAC companies to my issue. The last company got if fixed in a matter of a few days. I will not go into detail. Overall I was disappointed in the length of time for resolution and the quality of the companies that were sent out until the 4th company arrived.

When my thermostat alerted me that my ac unit wasn't cooling, I panicked. One because we were literally in the midst of a 7 day heatwave with temperatures reaching high 90's. Honestly I wasn't sure what to expect from CHW because I had never filed a claim. Well I must say that I am beyond pleased with their service beginning to end. Submitting a claim was very easy. I called once to get an update (because my house was 89 degrees and I am impatient). The representative was very polite, and assured me that they were still looking for a technician. I was assigned a technician within 7 hours of me submitting a claim and the unit was repaired the next day. The technician was polite, on time and very professional. I am very pleased with my experience. I had another home warranty company in the past that was the worst but I can honestly say that Choice Home Warranty is the best choice that I made

This is the 2nd time I have been denied for something that is out of my control! I change filters and run bleach to keep line clean monthly. What else do I need to do???? Why should I even renew plan?

Choice Home Warranty arranged a service technician. (I had two different service technicians) First technician was not either very incompetent or honest. I am not sure which was the case. After waiting for two days (Friday till Monday evening) without getting a report, I decided for a second technician. The second technician was wonderful! Very professional and fixed the water heater properly. Choice Home Warranty need to screen the technicians and companies they get for the service.

They gave me an incorrect phone number on the confirmation email. So, the guy I called had no idea what I was talking about when I asked him what time he was arriving. It was very frustrating for the both of us. Luckily, a different vendor showed up and it all worked out in the end.

Wayne very helpful and in explaining everything... He went and got me a better deal with previous promotion. Have me direct number when I needed to get back to him instead of automation today. Dial 1 for dial 2 but anyways service was great.

Had been shopping home warranty companies and choice ranked #1 in all reviews and pricing was average. Received several customer service calls after putting info in for quote and answered when it was convenient for me. Lucky I answered for Daniel he was friendly, not pushy and made pleasant conversation which made signing up/spending the money a little less painful! Also got to take advantage of promotion that shaved a decent amount of overall fee and service call fee. Hope when it comes time for service their providers are just as great!

Came on time - diagnosed the problem that it wasn't the Garbage disposal but the sink. In less than 30 minutes he had it fixed. Will use his services again for plumbing. Choosing my home warranty was exactly for this. Choice vets the vendor and I don't need to be concerned.

The tech was professional and knew what the problem was. He educated me also about my problem. Excellent customer service. One of the best tech that I have experience with this warranty company. He restored my faith in the warranty company which I have had for 11 years.

My rep from CHW, Leo, was very informative and courteous. I’m happy I signed up. Leo answered all my questions and followed up with me at the time I was available to sign me up. I look forward to a good relationship with CHW.

For my first time scheduling I called in a couple claims. It was simple. The scheduling for some items took a little longer than expected but I the location of some of the areas have been issues. The customer services called me to confirm a date within 48 hours of the claim submission.

The guy that I talked to didn't really give me much time to talk. He was impatient and pushy. All he wanted was a credit card number. This is why I'm going to take a second look at renewing our policy in a couple years.

Not impressed. The service rep spelled my name wrong on the initial contract, so then I had to call back and correct it. Waste of time, especially for a new customer. I've already been charged the rate, otherwise, I probably would have cancelled the policy right off the bat since this mistake doesn't instill much confidence in your company.

I have had Choice Home Warranty for 4 months and on the 4th of July I found out the garbage disposal was not working. On 7/7/2021 I contacted Choice, the following day a technician came to my house and fixed it. The technician was very knowledgeable, fast and polite.

The technician was very professional and friendly and knew what she was doing. However I had to wait for 7 days for someone to come and diagnose the problem. I wish you had more contractors in the area so that there is a faster turnaround.

Customer service sale pitch was horrific, supervisor sweet talked me. And I read the fine print and disclosures and do not find it to meet my needs. Please please cancel and stop calling me. I have left message for Barry at ** and have disputed this sale with the bank.

We love your service to us and have recommended you and will do so again. We are very happy you added so many things. Your coverage and speed of getting service people to our home is wonderful. Please continue your good service.

Great follow up. The customer service rep called me multiple times to set up the appointment. I received text messages to update me and then the tech also called to schedule the exact time he'd arrive. That's what I call excellent customer service.

Came to my house very timely. First explained what he was about to do and then he was very good about explaining what he was doing to clear the stoppage in the line. Was very neat and through with his work. We only had to pay a service fee because we had a Choice Policy.

I filed a claim because one of my air condition systems was blowing warm air. In the claim I stated that there was a leak, because it had been serviced in May by my HVAC Technician. When the Choice Home tech came out he reported that he needed to perform a leak test which was denied by Choice Home. I had to pay the tech $75.00 to come out or to tell me what I already reported. If CH was going to deny the test why did you send anyone out in the first place. I didn't need anyone to tell me what I had already reported. CH should have approved the test and replacement of unit. What good is having a warranty policy that you will not honor. I am paying you for nothing.

I can't believe after I paid for a warranty my problem isn't covered. I had no idea it would not be covered. I have no idea how to dispute this and I just consider your company very shady. I contacted an attorney this morning to see what options I have. I would never recommend this warranty company.

Repair estimate was $6150. CHW offered $1500 while the website policy item #2 under "Coverage and Limitations of Liability" states "...in no case will our liability exceed $3000 per contract item..." The phone salesman who sold me the policy never mentioned a payment limitation. I bought a 5 year policy believing I would have full coverage for my appliances and systems. I would not recommend CHW.

I am not very pleased with your service or your repairs dept. I had to get my own tech and then when I put in for the reimbursement which was a total of $247.56. They only said I was eligible for 67.56 back. I resent the bid showing that the total to be reimbursed should have been $152.56 after taking off the $95.00 I paid the tech for the service call.. YOUR GENIUS MATH PEOPLE could not understand where I got that total from. I have since spoken twice to people in the repair dept and in the customer serv. I have yet to hear back from them on the final payment due. I don't see or fail to see how someone could not understand simple math.

The technician was on time, polite, efficient and friendly. He diagnosed the problem and had me back up and running quickly. He made sure to clean up the work area before leaving. I would recommend this company to my friends.

Technician made contact promptly and arrived on scheduled time. Fixed the problem and all was well. All the scheduling was done as soon as my request went in. I would certainly recommend my warranty company to my friends. The technician company was also very helpful.

Called to report that my AC unit was not cooling and leaking. I received prompt service from the agent who answered my call. She assured me that my issue would be taken care of soon. It was nice to speak with someone who was friendly, yet concerned about my issues.

Very professional service and job was well done. Technician was on time. Very knowledgeable. Plumber was very pleasant and finished the job in a timely manner. Have used his contractor before. Always a pleasure doing business with him. He seems very pleasant each time he comes to my home.

I called due to the above normal heat. I was informed that I had to endure the heat until permission is granted by Choice. I am left suffering in the New Orleans heat pending the approval of Choice insurance. I have other properties with choice and the air conditioning was worked without checking for approval. I reside in New Orleans, I am suffering in the heat. I have yet to hear from Choice Home Warranty.

Leo, the technician was pleasant, smart, efficient, and fixed my issue in 40 minutes. Great service!! Thank you. I wish Choice Home Warranty would keep their customer call center here in the United States, because the 2 agents that I talked with had the same standard response that was not helpful.

Fast and professional job done. Tech was friendly and professional and explained what needed to be done. I was happy he troubleshooted my problem in a fast and efficient manner. I would recommend Deschutes Heating and Air to my friends. Thank you Choice Home Warranty for getting my claim completed in a timely manner.

I live in Texas. During the summer it’s HOT. My AC is having problems. Choice sent a AC company out promptly. A diagnosis was made. A new fan motor is needed. The AC company filed their report and request to replace the motor with Choice. It’s been 24 hours and still no response from Choice. I’ve contacted Choice to get a response. Still no response. This is bad business. Not what was promised when I bought the warranty.

Although I have not ever purchased a home warranty Michael ** did a great job explaining the policy. I felt very comfortable with the purchase. Hopefully I hope never to use it but am happy to have it. Thank you for your help in the future if I ever need to call.

The guy came over and fixed my dryer that next day. He was courteous and explain everything to us. I think you all is the one company that I could recommend to anyone. I appreciate your concern for my concerns... Thank you.

Took about three weeks to get a technician but I guess all is well. Have some tech. not good Especially Choice One Plumbing in one hour. This company is terrible. The tech came in and had to borrow a screwdriver from me. Plus didn’t have a clue what he was doing.

Choice promised to fix or replace appliances. They lied. My air conditioner broke when temperatures were high 90's. They gave me the run around. Did not fix or replace the unit and gave me the run around for 3 weeks.

The technician came to the house within the time frame provided. Unfortunately the diagnosis could not be remedied the same day due to needing to order a part. The technician worked diligently to get to the root of the problem. He acted very professional.

The company they chose worked hard to make sure they were able to come out. They kept me posted of delays and offered several options for rescheduling. They called before to make sure they had an ideas of what was actually going on instead of going off the report.

He was there to do a great job and he was friendly. Was unable to do the job. Needed a electric man first. I would like him to come back if I need a A/C man. I say he is a great guy. He even came sooner to get the Job done.

Guys were great and knew what they were doing “big time”! Thanks to your selection of Davis Appliance Company! Arrived quickly and finished in pretty short order! They’re up among The Best!!! I highly recommend them! Keep it up. Super reflection on “Choice Warranty”.

The Technician was timely, professional, and friendly. The Repairs were made quickly and orderly. The technician was clear about what the issue was and what was fine to correct the issue. The technician as well as the company is Highly recommended for services.

The process was smooth and easy to navigate! Looking forward to peace of mind having our home covered. Hopefully we don’t have any issues but glad to know we are covered if any emergency should arise. Thanks Choice Home Warranty!

It was very easy to put in a claim online for my AC problem. The technician (from Sean's 4 Seasons Heating and Air) was sent out was very polite and knowledgeable and fixed it very quickly. I would recommend both to any friend.

Our technician was Punctual. Assessed the problem and completed the task quickly. I would give this repair company an excellent. Our service technician was very kind and explained to my wife exactly what he was going to do and did it.

Michael was fabulous! He was very personable, professional and a joy to have in our home! Months ago he successfully repaired a toilet. We would definitely request Michael's Residential Repair next time we need Choice Home Warranty for any repairs!

Thank You For Your Service ~ However I Fixed The Problem With A Breaker Before your Service Man Was Needed.. I'm Thankful & You Are Very Kind & In A Timely Manner. Within 24 Hrs! It Was Getting Hot, So I Called My AC Man, and within 30mins They found the problem ~ They were here within 4 Hrs... which my family is grateful!

They were courteous and prompt. They assessed the problem and let me know everything that would take place. I would recommend them. They made it easy to contact them and their vehicle and their uniform had the company logo - Reliable appliance - on them, so you would know.

Technician was despatched to come fix our downstairs toilet water closet. He did a nice job. Great job. We appreciate your service. The closet's handle ceased to function. There was some leaks internally that was draining our water bill. Thank you.

I called Choice Home Warranty about my central ac unit stopped working. After I made the claim it took them 4 days to get someone to come out and on the day they they were supposed to show to fix my ac the guy doesn't show. I called the tech. He said he wasn't coming because he didn't understand how choice warranty wasn't calling him to fix customers after the diagnosis. So I called choice home warranty. They called the technician. And got things settled but the tech said he couldn't come I would have to wait till the next day.

My A/C unit is 21 years old and the capacitor was bad, when replaced still did not work because the compressor was bad. Because you said he didn't tell you why it was bad you reassigned another tech. I had be in my house for 2 day without A/C and the temp in my house was 110. I would consider this an emergency but you didn't seem that concerned that my 74 year old wife and myself were in a house recovering from COVID at 110 degrees. So I had him replace the whole system. No thanks to you.

Choice had a company assigned to fix my central air. After I waited three days I'm expecting the people to show up between 7:00 am and 11:00. They don't show so I call them. They said they did not even work for Choice H/W. So my ill wife and me both in our 70's suffered in our hot house. Then Choice assigned someone else to fix my air. So we wait again then the repair man shows up. He is a very good person. But choice refused to pay for what should be covered. So I closed my account. I'm very hurt and disappointed in C/H/W. I'm paying for all repairs next Monday myself. Thanks for making my life Hell to cope with. Jeff **.

Fast response, good service. Issue was resolved fast and to our satisfaction. We had many companies in the past like AHS and HMS, but the response time with choice had been excellent, no complaints about it. I have had this warranty for a year now, so far no issues.

The reason we went with them was that they fix water leaks and matched the price we were paying for our other warranty. The warranty company we had didn't fix water leaks when we were told that they would. Choice said that so we will see how it goes and if they live up to their claims.

Service tech was very professional in actions as well as appearance. He arrived promptly as scheduled and completed job very fast. I was impressed (which I am usually not). I am glad to see Choice home warranty has contracted with a competent reliable local service company. I have recommended (Austin) to family member. Thanks.

I filed a claim regarding water leaking from my AC unit inside my condo. Technicians were sent out 3 days after my claim was filed. The drain pipe on the unit was stopped up and needed to be "blown" out. The claim was denied because you decided my unit was installed incorrectly and the pipe was not angled to drain. That can't be possible or I would've had issues with this before this time. Second reason was you considered this a maintenance issue. I don't know of anyone that routinely cleans out the drain pipe on their AC unit. So my opinion is that Choice Home Warranty is pretty worthless.

The person that came to fix my A/C was outstanding. My problem is with CHW it took 2+ weeks and several calls to your company before a request were ever sent out to get someone here and I explained in detail exactly what was wrong with the A/C when I first called. My wife got sick due to the heat and had to be carried by ambulance to the hospital. I was told by email and on the phone to go find someone to fix it myself and put in a claim. If I wanted to search for someone to do my repairs I would never paid for your services. This ridiculous that I pay for your company to provide a service and it takes 2 weeks before anybody attempted to do anything to provide the service. I was told that things would be different this time when I sign back with your company and yes it is different. It is very poor customer service.

The leak detection was done accurately by the technician. He fixed the issue in an efficient manner. He cut the sheet rock in the right spot and replaced the damaged parts properly. I would prefer the same technician to be sent for any plumbing work to be done at my home in the future.

Submitted a claim online when I discovered my dryer wasn’t working, had a call from a service company within a couple of hours. Appointment was set up and great communication was provided throughout the entire experience. My dryer was fixed sooner than it would have been for me to order the part and have it shipped.

Dryer started squealing noises while drying clothes and refrigerator started making weird noises coming from the fan area. Technician said dryer sounds like some roller parts worn out and the refrigerator thermostat probably not defrosting correctly causing ice build up so the fan is probably hitting the ice.

Although the Choice Home Warranty is not perfect, but it is generally good. I have been with them for more than five years and will continue. Online warranty is also very convenient during the epidemic, I will recommend it to my friends.

I have had a Choice Home Warranty for almost 6 years and the few times I needed it they responded very quickly. However, the problem is I live in Laughlin Nevada and they claim they use technicians from my area....They always contact technicians from Las Vegas which is 90 miles from Laughlin. I do not understand why you do not use service techs from Bullhead City Arizona which is only 7 miles from Laughlin. The few times I have needed service it takes several days to get someone to come to Laughlin when I could have a tech from Bullhead City here the next day. I am now waiting for service on my A/C and have not heard from any A/C techs. My warranty with Choice will expire in December 2021 and I may be looking at other companies.

The plumber came in, seen the water went back to normal. He didn't do anything, at least check where the problem was, for future reference. He took pictures of the water softener that's it! 15 minutes, it took him only 15 minutes to say, "Ah looks like everything is ok!" Even my water softener says drinking water has expired and air gap need attention! My complaint will be why I do pay $65 plus whatever from the warranty to just walk and not do anything even hook up or open something that might cause the issue!

I had an A/C that went out on a Sat. & had a technician here on Monday to diagnose the problem. The blower motor needed replacing & Freon was low. On Wednesday the technician was back here with a new blower motor & added Freon & my problem solved. Choice Home Warranty was very quick in getting someone here & the decision to repair the A/C. I’m very pleased with your service.

Larry, thank you for helping me with my renewal policy. You made the renewal processes so quick and easy. I am happy we will be working together for another 6 years. I am very thankful to have the coverage for my home.

Needed repair on my air conditioner unit and took my claim quickly and send someone over to fix it right away. Choice was a great choice by me. When it came down to make a claim they acted very professional.

When our water heater went out, the claim was denied because they said there was calcium build up in the tank. How could they see that? The technician quoted $1450 for new one. Called someone else and got it replaced for a lot less. Wasted a call out fee.

AC stopped working. Claimed by phone at 4:30pm and got the schedule within 3 hours by email. Technician (Refined Air) came on next day 9:30 am with face mask and shoes cover. Checked everything very carefully. Explained very clearly about the parts replacement. AC works again. Also, he noticed and helped me replaced one filter panel which is installed wrong way. Appreciate his great job.

Michael ** was a pleasure to speak with. He was knowledgeable and was able to answer all of my questions. Mr. ** was very thorough. Working with Mr. ** made my decision to go with Choice Home Warranty a no brainer!

Within 15 minutes of requesting a technician to look at my refrigerator…I received a call back & he could come to my home in 20 minutes. He diagnosed the problem & fixed the problem. He was very professional & courteous.

The agent was very helpful and finding out that I was a senior, he gave me a very good suggestion as to what was the best choice for my money. It was a pleasure to deal with Choice. I will recommend this company any day. Thank you.

Everything was quick and on time. Love the Zoom call to try to figure out parts and he nailed it! Technician was great. I would recommend this warranty and service to anyone. Also this is the second time I use the warranty.

Tech told me that my unit was 2lb of gas short, he re-filled the unit, but my question is why this unit lost 2 lbs of gas? This means that next year I will need to call for a tech again for another 2lbs? Why wasn't the unit check for leaks?

I was amazed I got a quote within 2 minutes of my conversation. Much better price and Choice is rated 5 stars! Can't get better than that! My friend recommended Choice and I definitely know why, he said you are amazing! I'm counting on you Choice to take care of my condo!

The technician was great, very experienced. Had to wait a whole week in the stifling heat for appointment and then didn't show up that day or call. However did arrive two days later on Monday and took care of the problem.

I will never use Choice Home Warranty again, submitted a claim Monday morning, 40 hours later I'm told it takes 48 hours to dispatch someone out, wrong. Your website says 4-6 hours not 48 hours, I had a main sewer line blockage and any water ran came up from the downstairs shower, it was a health hazard which you could have cared less about, you already got your money for the service you didn't provide, I also work with 10k people and I'll be sure to tell everyone that I work with and know to stay far away from choice home warranty, your company was supposed to be the best out there and my experience says otherwise.

I haven't had a result. The man you sent was good at his job even changed the appt. to a day earlier came and was able immediately to tell me what was wrong. He advised me he would try to find the part or parts he needs but because it is such an old dryer he didn't know if he could still get what was needed. I am pleased with Choice Warranty and will give a full report when it is fixed.

Although I have not received service yet on the appliance that is having the issues I can only rate the call to customer service. The ticket was created and I already have a date for service, so that is good right now. However, in speaking to the customer service representative, I had to ask repeatedly to restate questions. I could barely understand what the customer representative was asking and/or saying. It was very frustrating to say the least. It took way longer for the call than needed.

AC unit stopped working. Called Home Choice Warranty. Got a phone call back in 24 hours. Service tech was there within 24 hours after that. Replace capacitor and it's cool again. So glad I have this warranty service. Don't know what I would do without it.

The process went smoothly. I was notified as to which vendor would be servicing my claim. The vendor called and set up an appointment. He arrived on time. The problem was not readily detectable. The vendor dismantled and examined my dryer. He reassembled it and it now works perfectly. He was quick, knowledgeable, and professional. I've not detected any problems. If I do, he left me his card to contact him as there is a 30 day guarantee for his visit. Very satisfactory.

Very courteous and checked out everything for us. A/C is working fine now. I would recommend him to others. He was also on time or even a little early but appreciate what he did for us. All we really needed was a little more Freon.

The technician was very professional and efficient however, the claim was denied by Choice Warranty and I was out of over $200 for the claim. After reviewing the policy all components of the garage door is excluded. We paid over $2300 for a warranty with this company and they decline claims to avoid paying. We have had the warranty over a year and every claim that has been filed has been denied. We have 3 years left on what we paid and will be canceling as I can use the money paid for the warranty and pay out of pocket for any breakdowns since we are having to pay anyway. I do not recommend this company for a warranty.

I am highly dissatisfied with Choice Warranty as A/C did not work more than a week before the repair. It is uncomfortable and suffocating to reside in a no-air home in Florida during the summer. We entered into a contract with Choice Warranty to obtain service immediately if required.

The technician that came to my house was very friendly and explained what was going on. However, when setting up service with Choice Warranty I called back a couple days earlier for your company to tell me that they don't have anyone to service my complaint. And then the rep said it may take six more days just to maybe find someone. Or I could pay for it myself and get reimbursed. However, the problem with that is the reason I have a home warranty is so that I should not have to be responsible for that. If I'm paying for service I shouldn't have to have that much trouble getting service. I am satisfied with the tech that came out but not with the experience I had setting up service. This was my first time using my service and hope that my next service is a lot better.

I was very impressed with Dan with EMS as he accurately diagnosed my problem and repaired it. I highly recommend Choice Home Warranty. I contacted Choice Home and I got response the same day and the next day a contractor came out and I am very satisfied.

My air conditioner was kept going from cold to hot for several days and my husband couldn't figure out why. The technician came and check the unit and within 20 minutes everything was fixed and he explained everything. He was very professional and knowledgeable.

Choice Home Warranty is always fast to respond to my claims and very timely with scheduling a technician. I was referred to Choice by a friend and have since made referrals to others. I am completely satisfied with my policy, the response time and the high caliber technicians!

I feel like the technician checked out problems that were not covered under the warranty and submitted it knowing it was not covered but was looking to obtain a job from me. I feel the actual problem should have been covered due to normal wear exposed to the elements.

First time logging on to request claim. I’m only rating lower as it took longer than the 6 hours mentioned to get email for appointment. Hoping I will get another chance to review after the service call. Hoping the service is a good value for the cost but haven’t used enough to tell.

So glad I purchased a Choice Home Warranty. Great company and the representative was outstanding, so professional and polite. Their service is the best. They are replacing my washing machine. I would definitely recommend Choice Home Warranty to a friend. Thank you so much.

I didn't like that I couldn't speak to a person when I called for service on Thursday, so I could know the name of the service provider. But by 8 am Monday I got a call from Ken at Sun Devil pool. He said he'd be here by 2:30 and he was. He quickly diagnosed the problem, overflowing pool, and fixed it. He called me Tuesday morning to make sure everything was fine. Good service. I'm happy.

We cancelled our contract! That’s how bad CHOICE Warranty is! The technician was Awesome‼️ Do not recommend Choice Warranty to anyone! Always read the fine print! I went back to American Home Shield!! And I had paid for a five year contract!

The defective GFI took out the garage and Master Bath Power. We had quick service and it was easy to replace and have the electricity back up and running. The extreme summer heat may have caused it to fail. The Technician knew exactly what to do.

The first technician assigned for 07/12 did not show up, and was unreachable via phone. After repeated phone calls and requests of escalation to CHW, the claim was reassigned to 07/14, even though we kept mentioning the emergency situation due to little kids in the house. We finally gave up and called the reassigned technician ourselves, and requested him to consider the urgency of the situation, and he was kind enough to squeeze us in on 07/13. And to top it all of, after all this hassle and heartburn, CHW denied coverage of the claim, citing pre-existing conditions, even though we have the 3-yr VIP program and were assured that there would be no blackout/waiting period when we signed up for the program over a month back. Absolutely poor first experience with CHW. Makes us feel like they don't care about our business.

Superior Electric Company promptly responded to our need and did a wonderful job. Professional manner and good clean-up. I recommend them to anyone. Your choice of Contractors has been good for us, and we thank you. Keep up the good work.

I had my claim turned down by your company for no just reason. I have no warranty which you claimed and had no proof. I would not have gotten a home warranty if I had a manufacturer warranty on my appliances. Now it is going to take even longer to get my ice makers put in.

The repair refusal and proposal to replace took too long and the initial offering was extremely low. It had to be reviewed which took another 5 or 6 days and then reviewed again once I accepted the second offer. Once that was done I was told it would take at least 2 weeks to get the check. I don't consider this to be good service especially for a refrigerator which is a very important appliance. It's not like any other appliance that are accessible elsewhere like laundromats for washers & dryers and kitchen sink for washing dishes. A household needs to have a refrigerator and so much time should not be wasted to replace one. Something should be done about handling refrigerator repair and/or replacement.

This week has been a doozy. First our dishwasher went out. Everything went well with Choice, it was the repair service. Anyway after 2 no shows, I called Choice. Asked them not to refer me to that service again. Sure enough they did. Called a 3rd time and was able to get a service person to come out the next day. The refund gift card they are now sending in lieu of a check leaves a lot to be desired. 1st is the amount. 2nd is that it is for Lowe's. What if I don't shop Lowes? I'm stuck with the gift card? 2nd our HVAC went out. I'm still waiting to hear back about that.

Gerald ** was absolutely AWESOME! Loved his knowledge and most of all his bright personality and customer service ethic! Based on that alone makes me want to refer every homeowner I know!!! I'm a business owner and I would certificate hire him for sure, Lol!!! Thanks again Gerald!!!

I received Immediate responses and helpful service. These guys met my expectations and beyond. Glad I made the decision to use this company. I have never used a warranty before. It's so nice not doing all the work myself. I highly recommend Choice Warranty.

A positive experience. Same day service. Technician Mike with VIP Appliance Repair was awesome! Arrived on time, assessed the issue, repaired my appliance. Explained the process all along the way. I only had to pay the small service fee. Overall good experience.

Timely, professional and expert in every step along the way. Thank you very much for restoring my a/c unit using a professional company in my local area. I would highly recommend Choice Home Warranty everyday to anyone asking for a home warranty service provided! Much Thanks!

Obviously I'm satisfied with the product, I went with a policy. But from when I first looked into it until I actually purchased the overly aggressive phone calls were too much. There were days that I had ten phone calls in one day. Ten. Obnoxious to the point that I told myself if I'm given the opportunity I'll bring it up.

Not very happy with service. Fuse is still tripping every 5 to 6 hours when the temperature goes up. Then we know that air conditioning isn’t working. Have to go down to reset the fuse. Service man told me the compressor is going bad that’s need to be replaced. Need someone from Choice take care of this service problem.

The Technician was friendly and informative. He took the time to explain the issue and the process of resolution. He was respectful of my house and my pets. I would recommend him in the future for sure! Thank you very much!!

I am very dissatisfied with my contact with the customer rep that set up my claim. When I set up my claim, I advised I had a leak in the line under my kitchen sink, the faucet handle was loose/would not stay on, a leak in my shower head and a leak in an outside faucet. When the plumber came he only had orders for the leak under the sink and the outside faucet. I called your customer service while the plumber was here and was told that was all they had and I would have to set up a new claim and pay another deductible fee. This error was the fault of your rep because she DID NOT document all of the issues and she even asked me if I had any other plumbing issues I wanted to add. I SHOULD NOT have to pay another deductible since the error was on your company.

I submitted my claim late afternoon on a Monday, and a technician was out at 10AM the following morning. He identified the problem and CHOICE approved the repair immediately. This was my first experience submitting a claim and I couldn’t be more pleased with the results. Roberts Legacy Pool and Spa was the company that handled my repair and they were awesome.

My window hours were between 11am - 3pm. The tech arrived at 11:15am. and went straight to work. He identified the issues in less than 8 minutes and within the next 30 minutes my unit was back up and running better than before. I had my doubts about Choice Home Warranty because their Total service plan is so affordable I'm thinking low fee low service. Well to my delight I was incorrect. Selecting CHW as the best and affordable decision of my home.

Technician was fast, efficient and got my electrical issues fixed in no time. Luckily for me it was a tripped GFCI. Unluckily, I still had to pay the $65 service fee. It was still worth it as the technician showed me a few things I could check before calling for a claim. Maybe next time I'll save some money. Service was 2 Thumbs Up.

Shout out to KBK Air Conditioning. DeAndre **'s prompt courtesy services. He is knowledgeable and doesn’t mind sharing it. Thanks to Choice Warranty with quick approval for the job to be completed. I recommend Choice Warranty for all of your repair needs.

My faucets in bathroom were leaking, I filled the claim form. The Choice assigned Chris Plumbing, yesterday the young technician came and after he gave the diagnostics then he said I will call the choice to authorize to replace those faucets. After few minutes he came back home with two new faucets and installed them in my sinks. Again thank you choice and Chris plumbing. I have been with choice one year and just renew another 3 years service contract, my agent is Tracie ** has been so helpful and excellent service.

Rodney came out to service our AC. He called before coming to let us know he was on the way. We were his last call of the day. He was quick, clean and efficient. Very friendly man and he got our air working so I was very grateful.

I called to report a problem with my garage door opener. The person who took the call said he would contact the company who was going to service the garage door opener and I would be getting a text/phone call from the company, which I received the very next day. When the man got here he checked everything out and made adjustments and the door closed. My garage door has worked right since then. The man who came down was very nice and courteous. Plus he showed me a couple of things with the door that I was not aware of. I am very happy with the service that you provide.

Technician was friendly, knowledgeable & knew it couldn't have fixed as the garbage disposal was shot. I called to make appointment for service. Sent a technician the next week. The customer service was great. I'm happy I signed up with Choice.

I called and made a claim about an electrical problem. The next day I was notified that an electrician will arrive at my home Thursday. The agent from Choice Home Warranty was very efficient and polite and handled everything immediately.

I have been very satisfied with the people that you sent to fix my washer and my refrigerator. They have been very knowledgeable. I would recommend Choice Home Warranty to anyone. Being on my own it is nice to know I have someone to call if needed.

Everything was easy. From calling to set up an appointment to the technician coming to my home. The technician assessed what was wrong with my appliance and ordered the parts to fix it. The next step is once the part is received, I will call for another appointment for the part to be installed.

I changed from another warranty company for a variety of reasons and I'm pleased, so far, with the ability to get through to a representative quickly, the follow up and the response of the contractors. The price is better also.

My salesperson Andrew ** sent me an incorrect policy. I chose the basic plan & he included the refrigerator for $510.00 for 13 months. I PAID FOR A YEAR IN FULL. On the policy it says: "coverage for a second refrigerator". That is incorrect! I only have one refrigerator not 2! I need the policy corrected & emailed to me. ASAP or I will cancel doing any business with your company.

CHW suggested we could find our own plumber. We did, he showed up but the process to get his estimate approved by CHW for replacing a wax gasket took too long so he had to leave. We’re talking about a simple and inexpensive fix and we couldn’t get through on the phone line or the website to get approval in a reasonable amount of time. We had house guests and we were forced to continue to play musical ‘chairs’ for 5 days for a simple problem.

Secure 1 Locksmith - THE BEST!!!! I could not of asked for better service and care from Jeff **!!! He was available for the day and time we needed. We will recommend him to other!! Everyone should consider Choice Home Warranty - we are happy we did. Thank you for all that you do!!

Just switching over from another warranty company. I hope the service is as good as the computer reviews. If so I have other accounts to switch. Friendly service. Hope vendors are efficient. Looking forward to working with you. Prices are less than most others.

The technician arrived with a much inferior faucet to what I currently have, it was totally unsuitable. So, I am having to pay a considerable fee to have my faucet replaced. Up till now I have been satisfied with your service. Also the first plumber that was supposed to come out did not show, and when I called them did not even know that they were supposed to come out.

The gentleman that came from Jefferson Lock was courteous and good to deal with. He seemed very knowledgeable about locks and keys and the job at hand. All four doors have new keys and work well. When I called Choice Warranty they informed me that four locks could be changed and there would be four keys for each door. That was not the case. Other than that I was very pleased with the service. I would definitely recommend Jefferson Lock.

I feel like my needs were addressed professionally & helpfully. The agent was polite & professional. I liked the price & service as it was explained to me. The coverage was exactly what I was looking for. I wish I had been signed with Choice sooner. I needed help with a broke down freezer a week ago. My current company didn't service stand alone freezers. Plus your rate is better.

Fairly simple to request a claim. Person I talked to was a bit snippy but overall OK. Claim was processed quickly and repair tech was fast to respond. Came out next day and made the repairs. I am very pleased with service of CHW and the repair service company.

I called on Saturday for a problem with my air conditioner, it was not cooling. They scheduled a technician to come out the following Monday. The technician came at a good time, he called when he got there. He diagnosed and fixed the problem very quickly.

Very professional... I wish they had a wet vacuum and a blower to quickly dry the area up so that they could have sealed the tub area back up. Instead, it was left open with a fan on the area overnight.

A knowledgeable technician came, asked a few questions about the issue, and he was able to exactly address the issue. He had the necessary parts to have the issue corrected and solve it without having to make an additional trip. Arrived on time, finished the task to our full satisfaction.

Claim was denied without all the details. Very disappointed and will not renew or recommend this company to anyone. Paid the contractor the fee for nothing as this is the second time a claim was denied so I will move on but Choice Warranty is the worst of the warranty co. I had a different warranty co. before. Should have stayed with them

Our air conditioner unit stopped working and it was extremely hot outside. They were able to get a technician to the house the next day to quickly fixed it. The Automated telephone scheduling process was super easy. Overall we were extremely pleased with the service. It was definitely worth purchasing the warranty. Our technician was friendly and courteous.

I give Next Level Plumbing and Drain Service above the call of duty for everything they did. But the job isn't done. The drywall needs to be fixed. Then I will give you a review. I do feel that they should be paid for everything not half the job.

On July 4th I placed a claim to have my A/C repaired. A tech came out on July 6th or 7th said that my compressor was gone and filed a claim.The very next day I received an email that said I was going to have an out of pocket cost of over $1400.00 and if I wanted to know why the I was to decline the charges and I would then be assigned a case Mgr. Well I got 3 of them. I spoke to a Jade person. She explained the cost. I said fine then gave payment information that day 7/9/21. On 7/12/21 I got a call from Andrew wanting to discuss my claim. I advised him that I had spoken to Jade and gave her payment information. He confirmed this fact and said that my claim was going to be processed that day.

A Sears repairman was contracted to look at my ceramic range top. He diagnosed the problem as a transformer outage causing a power surge which caused the control board to fail. He immediately submitted a claim for the control board to be replaced. I was very happy with the process and look forward to the completion of the repair.

I have only had 2 occurrences for repair (dishwasher & pool pump) and received an immediate response. It was received and soon after a notification of which company it was assigned to. Also had our house re-keyed upon move in and the service was excellent. Highly recommend their services.

I've been with this Company for years. Some of my work orders have been resolved with fairness and satisfaction. But some Work orders were unfair, and brought shady people into my home. I think one reason I'm leery about CHW is technicians would tell me that the company (CHW) tries to get out of a repair by saying It has not been initiated with a warranty when it was purchased ie: HEATING/AC or other loopholes. Hearing this would put a very bad taste in my mouth! I slept with a renew self person Andre I believe from New Jersey. He said these things have been changed and improved due to bad customer service and technician reviews, So I will renew my membership under the understanding that a new CEO has been added and he/she is working to improve customer support and the quality of the technicians they hire to come into my home.

Marc was very professional, very helpful and the price was excellent. I hope the contract works the way it was explained. As for right now I would recommend this company to my friends. I would also like to thank Mike for his professionalism.

Very responsive. Promised timely action. Friendly attitude by representative. Representative understood my issue. Air conditioner not functioning properly. Will not turn on. House is getting uncomfortable. Humidity level is high. Ceiling fans are helpful. Fortunately, evening is forecast to be cool

The customer service rep that I spoke with today became a little short with me after a few minutes and me asking a couple of questions including if I can get back with him after I speak with my husband. He was friendly enough in the beginning but then started getting irritated with me. I almost didn't purchase the home warranty because of that.

Didn't know what to expect with our first claim, but we were very pleased with the plumber assigned to us. Terence with Atkins Services came and fixed the issue. We ended up having another plumbing issue and were able to request Terence again and Choice was able to arrange him to help!

I was able to let the AC Unit rest. Afterwards it started working, cycling on on and off, so I cancelled service call.. Now 3 days later, the AC is still working. I'll save service calls for big problems. Thank you for keeping in touch.

My AC went out at 4am on Saturday, I called the 1-800 number but there was not any answer. So, I decided to fill out the claim online…via the website. To my surprise, I woke up on Sunday to an appointment already scheduled for Tuesday two days later. The next business day Monday I get a call from the AC repairman stating he was in the area and he could come a day early. He was at my home in 10 mins, fixed the leak, and it was back working in 1 hour! Super fast service and I would highly recommend Choice Home Warranty! Thank You!!

Placed a claim for a dishwasher on the 29th of June and it is now July 13 and still no results from Choice. Even after they sent two different service companies they are still telling me that they have not heard back from them, funny how I received two emails from them telling me the problem. Don’t waste your money.

We got this stove brand new from Lowe's. This is the frist time we have any wrong. The repairman call in this was wear not damage. The man on the line said to him that it was cover. Now you say it was damage that it was cover when the repair man call it then you say not now so I think this bad.

I just received a call from a sales rep, and was very annoyed with his sales tactics. I agreed to a one year service plan and had given him my credit card however he kept pushing me to add on additional years even after I said no repeatedly. Please advise your staff to understand what the word no means. Thank you.

The appointment was set up for the week after we contacted (CHW). The first contractor set up to help us was extremely hard to contact. They had issues and canceled the appointment. Then we called (CHW) to set up another contractor. They then sent us an email telling us we the had to set up a new contractor because the first one had to cancel. Which is why we called in the first place. We set up the new contractor. Which by the way was very helpful and convenient to contact. They weren’t able to move us to the front of their list which I understand but (CHW) could try to find a more convenient contractor for the wait they put us through. But the second contractor is very highly recommendable in my opinion. They were able to move the appointment up by one day and went above my expectations.

The technician that came out and worked on my appliances and AC unit. He was very knowledgeable and was very friendly. A really nice person. Now the Choice Home Warranty company. Now that is a whole different story! I would never ever recommend them to not even my worse enemy! They have done nothing but give me the run around since the very first claim! Wish I would have known the truth about this company before I agrees to purchase the home warranty from them.

Mr. John ** was great. He was very thorough and checked everything thing out! Was very courteous and great to work with! I will call call him on repairs I need done and will refer him to all my friends.

The technicians that came out were courteous and knowledgeable. Had problem diagnosed in less than an hour. Unfortunately the parts had to be ordered. Will be repaired when parts come in. Hopefully unit will be working by Wednesday.

The service men are good but your service has much to be desired. It shouldn’t take days to get someone out for repairs, not taking into account you don’t cover much for the amount you charge for the year. Needless to say we will not be renewing your service, it’s a waste of money.

Tracie was helpful and friendly. Thank you again for all of your help! The way she was able to help with giving us a good rate and explaining everything that was covered by the home warranty helped me understand everything that was covered.

Choice home warranty took care of everything. Kept me up to date on the company coming out to fix the air conditioner. Very polite and knowledgeable when I had questions about my claim. The cost was exactly what they quoted me on the phone.. I love choice home warranty. They make my life a lot easier.

The gentleman was very nice and explained things well. I work for a nonprofit and do not make a lot of money but still want to be able to keep things in my home running smooth and not worry so much about repairs. I think this is just what my husband and I have been looking for.

Marc, the representative was polite, knowledgeable and helpful. Offered an overview of the plans and service fees. I asked for plumbers in my local area by zip code and Marc read a list of 4 local plumbers to use on their list of approved plumbers.

The repairman showed up got repair parts (springs). The next day replaced the parts. Garage door is good to go, very satisfied with the repairman work. Springs were a little tight, said springs should be okay by the next day.

The whole repair process worked as perfectly as designed, start to finish. Choice worked very well with Gulf Coast Heating and Air to complete the repair quickly. I would recommend both as my choice in the future. Thanks again and stay cool.

Put a request in on a Saturday night. Air was up and running on Monday morning! Said they would be there at 11:30 am. Arrived One hour early. Technician explained problem with compressor in detail. Excellent, and lightning fast service! 5 STARS *****.

The AC unit developed a leak and the AC Technician was professional and informative. The AC unit is working fine and is keeping my home comfortable. The repair work he performed appears to have corrected the concerns. I would recommend this technician and the organization again.

Not sure how this will work out yet but the beginning is very good and appreciated. Once I get the reimbursement I will know more about how the garage door warranty works and if I can depend on Choice Home Warranty for issues related to it. My previous experience with my ice maker went very well and I have been very satisfied with that work.

Professional installers found the problem, very knowledgeable, saved my home from fire damage. Would have caused many problems. Had been having sparks in lights. Excellent workers. Very safe in their work, cleaned up after themselves. Felt they knew what problems were, recommend them for sure. Great that Choice Sent them to my home.

Brittney was great. Not rushed and very helpful and informative. I did not feel like I was getting the hard sell. Brittney seemed like she was legitimately concerned about helping me out with my issues. She was very polite and extremely warm and pleasant.

First time I have had to use my contract and it was well worth it. Though I wasn't thrilled with their totally automated system and the inability to actually speak to a person, it did work, and a repair person was here in a couple of days and fixed my dryer!

Quick to resolve issues, easy to get in touch with, also sends experienced contractors to your home. I have used them also with my Home in Georgia and see they are on point everywhere. Their Rep listens to your needs and reacts appropriately. Someone is assigned the ticket within minutes.

He did a good job. Just sucked I was without a/c for 3 days. I thought maybe they be at my house next day... but no. Hopefully next time I don't have to wait so long for service. Appreciate the service so fast though.

Michael came in and diagnosed the problem and quickly solved it by installing a new piece. He was extremely professional and completed the job in minutes. Michael cleaned up after himself. You would of never thought anything needed to be done. Thank you CHW for providing another great experience.

An electrician was sent to my home the next work day after I submitted a claim. He diagnosed the problem with my outdoor coach lights, wired new ones that I purchased separately and completed the job. I was extremely happy with his service.

I had a pleasant exchange with representative "Leon" as he described the best options and offers your company offers. I will be advising anyone who's researching similar products to look at this company for a great deal. He requested info from his manager several times to ensure that I'd be satisfied, and I thank him for that.

When using Choice Warranty, the technician that came to my house was very professional and knowledgeable and I would rate him as a nine. However, my experience with Choice Warranty customer service and Sears Customer Service, I would rate it a 2. You are limited to the information you can get on the Choice Warranty website and if you decide to call expect to spend half your day on the phone and get nowhere.

The Technician was efficient and on time. He quickly diagnosed the problem and got a confirmation from Choice home warranty to replace. The job was completed. My only criticism is that I don’t believe he introduced himself when he came to the door.

When sales person called me to discuss purchase of the warranty plan he did not inform me the policy had a 30 day wait period on it. I had a different policy and decided to go with your company instead of continuing with prior company. Had I known there was a 30 day wait period I would have continued my prior contract. In my opinion this would have been important information.

The repair technician was professionally and knew his job well, he came. Check out the unit outside and did his magic and in no time at all he had us up and running. With the heat and afternoon thunder storms of summer it was a good fit for the appointment time. Thank you so much.

My toilet was fixed quickly and to a high standard. If I have any other issues I will definitely be utilizing my warranty more. If it’s a plumbing issue, I’ll definitely request the same outfit they sent this time. Thank you!

Technician showed up when scheduled. Was very nice and went straight to work in fixing the problem. Very professional and knew what he was doing. Was very pleased with him and the company with handling my claim. Could not be any happier. Thanks again for the wonderful service.

I was very pleased with the technician who came to my home and fixed our water heater. Unfortunately, Choice Home Warranty was not able to provide this service and I had to call a local contractor. We were not happy that CHW. Did not let us know they were having difficulty getting a technician until 11PM Friday night.

Had a AC issue, entered my issue online on a Sunday evening, Choice set up a service call for Monday afternoon. Service man was onsite and fixed the issue Monday afternoon. Very professional. I've had Choice for 2 years and just extended for 3 more.

The tech was excellent. He diagnosed the problem and set it up to be repaired. He had to order a part and as soon as it arrives we will be able to get it back in full working condition. The technician was Yeycruz.

Choice warranty and the Best 1 both responded in a timely manner. The plumber technician was very friendly and took care of the problem and no time. I give both companies five stars because they Both companies provided Great service. Will use them again.

We were very pleased with the service and promptness of the technician. He arrived at the expected time, assessed the situation, and made the needed repairs. We highly recommend CHW and their contracted repair techs. We are very happy with our home warranty plan. Thanks Choice Home Warranty!

Do not do business with this company! Stay far away! They will take your money and run. They will not help you out or take care of the matter they so promised to do so when you signed up. This has to be the worst experience I've dealt with in my life time and I'm currently suing this company for everything they are worth. My goal is to put them out of business for good so they will never be able to take advantage of anyone else again. You have been warned!

Everything was explained in great detail and all questions were answered. No pressure sales were used. The person assisting me was extremely professional and recommended ways to save me on my monthly fees. If you are looking for a good program Choice is the answer.

I submitted a request on 7/11 for info about your services and a guy called me within minutes...expected. So as we began to chat about services offered, I began to ask questions about payment options, he insisted on telling me that I could only do automatic draft and I did not have any other options to for payments and then HE HUNG UP IN MY FACE...YES HE HUNG UP IN MY FACE...The rudest customer service ever!!

I was already in and the seller was too aggressive trying to sell me 5 years period. So when I declined he was willing to hang up (probably to take another call) in less than 5 seconds. I wasn’t really aware about the settlement… Train your agents to be nicer with people and less aggressive with their own commissions.

Being a Senior citizen, it saddens me that Choice Home Warranty (CHW) declined my claim. To add insult to injury, the techs you sent to check the unit called us back the next day and stated they would fix it for $2100! It causes me to think that there is some kind of conspiracy surrounding your business. What is the point of paying for a Home Warranty if, when it’s needed, the claim is refused?

I paid for my plan in advance back in November. Never filed any claims till July and was denied instantly. I was then directed to a representative on the phone who condescending and rude!!! Company is a ** rip off!!! Tech wrote a good report and CHW translated the way they seemed fit!!! Don't do it.

I have worked with two amazing People at Choice. The first one was Leo who helped me to make the right decision. He wasn't pushy and was fully engaged. He was so good that I felt he could sell me the moon. My second person was Zolia, who was so helpful and informative and patient. She explained how and when I could get service for my KitchenAid dishwasher. Two incredible people with a fantastic company. I thank them both for their guidance and assistance.

So far, I am happy with the warranty purchase - purchased just earlier today. I was promised that a copy of the warranty contract would be emailed to me right away, and it was. It is too early to know if I would recommend this service to a friend, but based on my limited experience so far, I probably would. JK

Experience was fine except he talked a little too fast. I have a hearing disability. That is all I have to say about that. My salesman name was Simon. He was very helpful and gave me a good rate on the monthly premiums. Thanks.