Choice Home Warranty Reviews

Tracie was so nice and very helpful. She answered all my questions and explained the coverages when I asked. She also offered discounts based on senior and disabled persons. These were helpful as our income will not increase very much in the future.

I have had several different concerns about my new home and have made claims with my Choice Home Warranty to see what the problem was, and fix it. The response was fast and the technicians were knowledgeable and worked hard on my problems. Great peace of mind for my family.

Explained to customer service person what I needed and was told they couldn’t give me the name of a company associated with Choice to have a service check. She set up an appointment instead and told me the maintenance check would be covered. I replied that “that didn’t seem correct but OK.” Sure enough it was not covered. It took FOREVER to be connected to a live customer service person. The computer obviously couldn’t understand that I just need the name of a company associated with Choice for a maintenance check. There was not a problem with the unit. Thankfully the technician, Phil, from 360 Aire was great.

The technician was very professional and took his time explaining what was wrong with my a/c. He fixed my a/c and we are very happy! If I ever have problems again with my air conditioner please use the same company.

The fan on the unit froze up. Wasn't cooling as it should. The tech tested wires and release some freon out of it because it was overcharged. He also checked the blower on furnace and the breaker box for the central air unit.

Kenny was very nice and professional. He was able to figure out why my a/c wasn't coming on, now we just have to wait for the warranty company to decide how we will proceed with getting it cooling again. Hopefully he gets to be the one to finish the job.

I feel that we are paying for the same repair twice. 26 May 2021 repair for top refrigerator not cooling (bottom freezer was fine). Worked until several days ago when we had same symptoms. First repair did not (fully?) solve the problem. Any coverage for lost food (spoiled and had to be thrown out)?

The technician arrived on time and did a very good job with finding the problem. Explained to me what had happened and said that he would have to contact CHW to get the part ordered. I am now waiting on CHW to respond and to get it repaired as quickly as possible.

I was worried about submitting my first claim because it came only days after activation. I used the app for the claim and it was so simple. I had an email within a few hours for an appointment! The company they chose had amazing review and the tech was great. Stress free process from start to finish!

I wish I got his name but he was great. He educated us so that we could save money in the future. He was on time and professional. He left the area he worked in exactly as he found it. I appreciated the plumber that was sent very much.

After initial call I received return call from RC plumbing within 24 hours, advance email and phone call as reminders of appointment. Technician, Randy very friendly, knowledgeable, worked promptly and explained repair and proof of completion. My problem solved quickly and correctly.

Erik is great. Your process is not. He's a licensed professional and you choke him out by not letting him do his job. SAME professional helped us at our other property with a water leak and you did the same thing. Take a picture, we'll get permission... What's that? If I need something fixed in my house(s) (2 by you) - I want it fixed, not a two-week delay your AWFUL system causes. Might be time to search for a warranty company that trusts their professionals to know what to do. Shame on you. Dr. **. (p.s. POOL STILL NOT FIXED... He's "waiting for permission to fix a BREAKER!) SMH.

Technician said he rarely runs into this problem but has on occasion. The needed part is hard to find. It will be several days before he can return. Seemed trustworthy and capable. Recognized the problem. Had seen it before. Norma

The appt was set up quickly, great contact from the company being sent out. Tech knowledgeable and friendly. Parts arrived and tech out within a day. Now having trouble with fridge, contacted them and woke up to an email for an appointment today from 11-3. That was quick!

any hoses. I would have had like to have my old hoses replaced.

I switched over to the Select Home Warranty from First American Home Warranty Services based on the sales person's assurance. It was a great mistake that the Choice was not the wright choice for me. I got my AC problem at the middle of July about 40 days of signing the contract to Choice. Instead of getting a proper service, I got an agent who ripped me off of those items those were not the culprit of the failure of the AC. He thought I don't know anything but it was an unfortunate for hims that I am an engineer who understand inside out of the system.

I had a great experience with my representative, Jay!! He was extremely helpful, patient with my multiple questions. Great customer service, knowledgeable regarding the policies and was very pleasant to work with. I would recommend a friend for sure. 5 stars A+.

Your plumbing claims (procedures) are a big problem for your customers. The delay to confirmed a claim when it concern to plumbing it takes 24 to 48 hours to get an appointment, while your problem is losing running water. Then you get an appointment for 4 more days.

The customer service agent was knowledgeable and thoughtful. The customer service agent was thoughtful of my concern that the electrician would be licensed and trained to perform the electrical work in my home. I was originally paired with an heating and air company to perform electrical work in my home.

I explored my options for changing home warranty companies and called Choice Home Warranty first. I really had no intention of selecting the first company I talked to, but the representative, Sam ** did such an awesome job and the coverage options were so extensive that I signed up immediately. Sam was thorough, professional, knowledgeable and friendly. If your service is as good as Sam I will be a long-time customer.

The technician that came out was great! He explained the AC unit was 16 years old and the condenser leak could not be repaired. The Claims Manager denied the claim because "the leak could not have developed between the time my policy went into effect and when the failure occurred". It was denied because they somehow determined it was a pre existing condition! By that logic if it is beyond a mfg warranty period any failure started before the CHW warranty went into effect. Good luck!

I really appreciated my conversation with one of the Claims Manager regarding the situation with my hot water heater. He did what he could do to help my situation and making me feel like I was a valued customer. Thanks.

Our AC unit went out and filing a claim and getting a technician out was SO EASY. The technicians were really fast and friendly and beat the other quote that we received by leaps and bounds. We are so glad we got the home warranty through CHW.

Tom ** Renewal Sales Representative was amazing and answered all my questions and I chose your company because of his professionalism. I will be referring your company more friend and family as we move away from Cinch home warranty because of my bad experience.

I called CHW on Friday morning and told them I had a problem with my A/C unit, they notified I would have a technician coming on Monday morning. The technician arrived within the given time frame. He analyzed the problem and did the repair in a timely and professional manner.

My refrigerator was making a loud noise and the technician diagnosed it quickly and recommended a solution for the repair. Parts have been ordered and the job should be completed as soon as the parts arrive. I was impressed with his knowledge and ability to diagnose the issue with online information.

When calling to get information for a home warranty, I was expecting the customer rep (George) would identify himself, but he didn’t. I had to ask him for his name, and he was reluctant to give it to me. Once I explained I was calling for a quote, he then gave me his name. I also felt as if he was trying to rush me off the phone. This behavior was a turn off, but as the conversation continued he was helpful. Since I was referred to Choice by my coworker I was willing to try your services. I feel that George could really benefit by getting some additional customer service training.

After having a very disappointing experience with Residential Home Warranty. I canceled them. Read all the consumer reviews and chose Choice Home Warranty. I’m getting more coverage for half of what I was paying to the other company. Thanks Choice for rescuing me.

The Choice Home Warranty Representative was very courteous, professional and helpful in starting my claim. The claim was processed quickly and the responding garage service shop called and set up an appointment within 24 hours. The service shop was on time, very professional and courteous and replaced the opener very quickly. I am very satisfied with Choice Home Warranty.

The plumber that serviced my home was very nice, and explained the problem/solution in detail. He arrived within the time window, and was diligent in listening to me explain the problems I was experiencing. He was very respectful and a pleasure to work with!!

The plumber was extremely knowledgeable and professional, called to set up appointment first and was on time. I was extremely satisfied with his work; he was neat and explained the problem to me, gave me the parts he removed and explained the work he had done.

I am still waiting for my hot water heater to be replaced. I received an e-mail from Choice Warranty that claim was approved and equipment was ordered on July 7. I called back 13 days later to find out the order had been canceled. I was informed to call back later that day for a status update from the Purchasing department on equipment order status. Claim still in process.

Thanks for making the repairs to my refrigerator easier for me. This makes for less stress and worry by knowing that my problem will be taken care of by experienced contractors. I was also kept informed of the day and time that the contractors would be arriving. Thanks.

I can not rate you until you do the job. I called it in and that went good but have not heard from you when or who will be doing the job.thank you for doing a good job on the phone.

It was an overall pleasant experience, the only issue is the agent helping me was talking so fast. He needs to slow down. It is better when agents take their time explaining the offers and also allow time for client to ask questions. Thank you.

Repair was denied for an indoor part of the unit that had normal wear and tear (rusty coil). Rust is an exclusion. Be VERY aware of what the policy allows as I struggle to find anything it actually covers. Three out of 4 claims have been denied for various things - large and small. Not worth the money it costs for coverage. You are better off saving that amount annually and paying out of pocket for repairs.

The wait was too long. The time to find out what was going to be done with the microwave was not acceptable. I am still waiting for a resolution...we have had no contact from you. Please contact us. We would like a working microwave.

I have raised service request on May 25th 2021. Until July 20th no one has attend to provide the service. It looks like for the sake of home warranty it there but service is Zero and also the customer service is blackmailing's. If you cancel you will not get anything back.

First I want to say that the technician was awesome. My entire issue is with Choice Home Warranty!! I was told my AC problem was a pre existing condition even though I switched from another company to Choice. This is ridiculous since my AC went out after my 30 day waiting period!

I was very pleased with the ease and quickness of setting up this contract with Choice Home Warranty. Albert was very professional and helpful with setting me up with a new contract and explaining all of the benefits that would be available to me with this Choice Home Warranty program.

After two unsuccessful diagnoses, Nathan was a gem. He knew how to fix everything, he was quick and got our problem fixed. I wish he could have been the first person sent to our home. It took over three weeks.

I worked with Leo ** for approx 5 business days on getting information, planning coverage, discounts, and costs associated for 2 properties we have. Not only was he quick to respond but answered all questions/concerns without being pushy and inconsiderate.

Mike was professional and suggestive. He spent a lot of time with me, laying out all my options. I asked a lot of questions regarding addons, pricing and long time investment and he was spot on and detailed.

Very fast turn around. Called on Friday and Monday morning the plumber came to assess the job. Monday afternoon CHW approved the work. Now waiting to hear back from the plumber. He probably has to order the part... So far so good!

Choice Home Warranty wouldn't cover a smaller replacement. I had an 80 gallon. I replaced it with a 50 gallon. And you wouldn't cover it. I am very dissatisfied with the experience I had. I will not be renewing.

When I submitted my claim, I was concerned that my needed repairs would not be covered. I was concerned because I didn't know what the problem was. But Choice Home Warranty (CHW) put all those fears to rest. They even allowed me to find a qualified electrician to diagnose and fix my problem and promised reimbursement within 30- days. I couldn't be happier. CHW was fair, fast and fully engaged. I recommend Choice Home Warranty to every homeowner because they're on your side and have your back.

Thank you Brett P for your assistance in my renewal on both my properties. Keep up the great Customer Service! It is very important to me to understand the wordings in the contract and Brett was excellent in discussing this topic with me.

The technicians that came out were very helpful, knowledgeable and polite. They knew exactly what needed to be done and quickly went to work. My only complaint is that my toilet started running periodically after they left, and it hasn't done that before.

Had clogged drains. Took all day to schedule a plumber. Then when I got the schedule confirmation on the schedule it was 2 days later. Totally unsatisfactory! Can't go 3 days without turning on water to shower, cook and use the bathroom. So I called Clog Busters whom you scheduled and moved up the appointment. It took all of 10 minutes to unclog.

Our water heater needed repair. You sent a technician but didn't approve of his suggestion for repair. You send another and we waited but he didn't show because you didn't approve him. Then we got a third technician and he fixed the issue but didn't have hot water for over a week because of your internal issues.

Kayleigh ** was extremely helpful in giving me the best coverage and rate. She was informative and knowledgeable about the warranty and made sure I understood everything offered. I definitely say above and beyond what she had to. I greatly appreciate it and I'm covered for three years and three months.

I recently purchased a Choice Home Warranty and the process was extremely smooth and the CSR was very friendly and engaging and went above and beyond to assist me. I thought the price was definitely worth it especially with the high cost of appliances and repairs. Since I just purchased this, I can't comment on the service end.

The electrical technician was very knowledgeable and skilled at his craft. He was very thorough in testing all receptors in the garage. He did a superb job. I have no reservations referring him to others. He was friendly and respectful. Walter **, owner of residence. Benton, AR 72019

Vera ** was on time and courteous. He went about his business to determine the cause of the malfunction in an efficient and quick manner. Once found he had the necessary parts and supplies on hand and repaired the unit quickly. He explained everything to my satisfaction. At my request he left his card. I would recommend him to anyone in need of service.

It appears that the Sears technician you assigned to our project has finally figured out the problem with our fridge. It's working perfectly again. He was very punctual and knew exactly what he was doing. Thanks for all your help! We would highly recommend this technician to anyone.

I called for service due to my AC not blowing cold after a power outage. The technician was on time. He gave awesome customer service. He completed the job with no issues. I would definitely like him to service my residence again.

Technician was fast accurate and I am grateful for him. May God Bless him and his. His ability to find and repair the air conditioner was super. He was professional and polite. He was knowledgeable accurate and fast with his work. Would recommend him to everyone.

I have not really had an issue with them. When they say they found someone to come out and look at my appliances they do and price changes never change and they are good at what they do. Never had a problem with them like I said.

I was very pleased with the quick response of the technician. I was also pleased to hear that they are willing to replace my unit. However, when they emailed me they offered $343 in Lowe's gift cards in lieu of replacement...and those would not arrive for 30 days. Because you can't call anyone you have to communicate by Chat... Very tedious. After being assigned a case manager to handle my dispute I got an email to schedule a phone appointment...in another 2 days. Still waiting for that to take place so I won't know the end result until tomorrow.

CHW scheduled the repair company eight days after filling a claim to come to just diagnose the problem and now they are ordering the part. It means it will take 15 days to repair a simple garage door opener. You will be in bad shape if you have car stuck in the garage and the door is too heavy to operate Manually. This CHW is worthless.

Very nice and courteous. Understanding situation with a game plan and willing to help in any way. I would recommend his services to anyone. Couldn't ask for a nicer person to have to deal with. Punctual, on time and gave his best solution to the problem.

The Plumbing company responded and was on time. Called before arrival. Solved the problem in timely fashion and also provided guidance on other plumbing questions those were asked. Shared the possible reasons for the issue and provided information what should be taken for. They provide 1 yr warranty for their work.

The technician, Matt, with A & B Plumbing was good to work with. He assessed the condition of the garbage disposal and determined that it needed to be replaced. Once the work was approved, he replaced the disposal within the hour. He seemed competent and capable of performing this work.

The company was very accommodating and friendly when I requested a different appointment time. The tech was very knowledgeable, friendly, and quick. Before I knew it, the job was complete, and my ac was back up and running. This was the best service I’ve ever received!

Should have been able to give me a date for the replacement of my air condition upon receiving my payment. Today make a week since work request was called in. Just can't make plans when there no time window for the job to get started.

Technician was on time, professional and fixed our problems. I would recommend his services to all my neighbors. He answered all our questions, had to go out to buy a part, came back within the hour and completed the tasks.

Joseph **, the tech that came to our home was superiorly professional, easy to work with and took the time to fix the issue for us, more specifically my wife and baby. Thank you sir for your professionalism, dedication to customer service and true passion for your trade.

The gift card takes too long. I have to go out and purchase a washer now. I appreciate the compensation. The tech from Sears was excellent and tried very hard to fix the problem but the part is no longer available.

Technician was considerate and excellent. On the other hand to have the water heater scheduled for repair took 9 days. This is a problem for a family of 5 with only one bathroom. It took time to get us on the schedule and then only a few hours to get the job approved. We had to pay about $500 out of pocket because the original water heater was under warranty. We purchased the original one before the warranty service was purchased. Seems like we were penalized for paying for a new heater before purchasing a home warranty.

Garage open/close sporadically. Door opener defective. Replaced by technician. Carlos, Prime Pac Doors, was professional, polite and proficient. Highly recommended. Was slightly late (15-20 minutes) Choice is rated low on responsiveness. Need to follow up on calls or online. So frustrated. Was at point of giving up.

We worked with Mr. Frank ** who did a terrific job handling our request for new service! I like having a go to agent who will be there to answer any questions we might have! Frank is a total pro when it comes to plan information and pricing.

My dishwasher broke and they offered me ~$250 in Lowe’s gift cards. I’ve been told things that weren’t true and now I feel like I’m being strung along. I told my grandma who was a Choice customer and she didn’t renew. My parents won’t be renewing either. I will continue to share my story with everyone I know. Your high pressure sales tactics are also quite annoying. You feel like you’re dealing with slimy used car salesmen.

Gentleman on phone was knowledgeable and courteous. Took my information and informed me of what to expect in the process of you handling my problem. I have no problem dealing with Choice Warranty. I was treated with respect and professionalism.

I was told there would be associates available 24/7 for Choice. This is not the case. Only on normal business hours. Actual company that worked on my unit did a wonderful job. All Start Heating and Air out of Benson, NC.

I had a plumbing issue and remembered that I had a warranty in place but couldn't remember it was with. Tried looking in my history to see when was the last time I used it. I called Choice and they were able to locate my account for me and place the service call. The plumber that responded was absolutely talented. He went right to the issue and was troubleshooting before I could blink. He was knowledgeable and fixed it. Also said if the problem persisted within 30 days to call him directly. That is great customer service. So far no issues!

If it’s a minor repair, you're pretty good, but if major you're terrible and I’m sorry I have you. But I’m stuck with you. Every time I call for an air conditioning problem I end up paying for the repairs. And waste hours on the phone.

Wayne was our contact today as we investigated home warranties. He was kind, patient, knowledgeable, and clearly an expert in his field. He walked us through the options without pressure, but at the same time, he educated us on the options. I thought this process would be a nightmare, but on the contrary, Wayne actually made it a pleasant experience. I actually feel like a huge weight was lifted off my shoulders. I wish all salespeople could be "Wayne's"-professional in all aspects!! Thank you Wayne!

The customer service was awful. I was very upset with the person on the other line. He didn't know how to talk to a customer. This mannerism was very bad. The person on the other line was trying to be condescending rude. I expected better service than I received. I'm just a customer. I was not trying to be rude towards him.

The Technician that came out and worked on my issue was excellent. He was prompt and very courteous. Very knowledgeable and explained everything. The amount issued for a replacement however was really low, that was disappointing. Will not be able to get even close to a replacement with that amount.

Very disappointed in Choice. I bought a six yr contract and now must buy my own dishwasher, installation and all. Not at all what I was promised in the beginning when the salesperson talked me into this. I have recommended you to 5 people who in turn used you. Now I am letting them know what happened and so far they are canceling.

I had a very good experience with the lady I spoke with. However, I have not had any feedback since I bought the policy. This tends to worry me. I would like some feedback on this. I hope I am not out of 1400+ dollars.

CHW was great and quick to answer my cry for help. My request was dispatched out and AZHVAC scheduled my call in less than 1 day. Val the owner of AZHVAC inspected my unit and had the needed parts on his truck. My A/C was working in under 45 mins, can not ask for better service than that!!! I paid my service call fee, saved me hundreds of dollars if I would have paid out of pocket

Sales person was rude at times. Teach your reps to speak to customers with respect. Thinking about cancelling based on this interaction. Felt rushed and pressured at times and I stated several times that I was at work and could not remain on the line for very long.

My boiler is not working. Place a claim. It took them 2 weeks to assign someone. This guy show up to my house and by mistake told me Choice home warranty pay them to find a any reason to decline the service. And guess what I got a email from them saying service decline. Please do not purchase warranty from them. This people belong IN JAIL.

Choice has been there for me every time I have called. Their customer service is the best around! They are responsive, caring, polite and very knowledgeable. They act swiftly to make recommendations and expedite a claim. This kind of service is hard to find these days. Thank you!

The salesman misrepresented the process and the typical amounts of coverage. Once, however, the fine print was honestly presented, it appears the program can be useful in maintaining functioning appliance. IT was never made clear until after I had a terminal refrigerator failure that the "reimbursement" is limited to a LOWE'S gift-card ONLY. This is Not so good if the stores aren't in a reasonable proximity to your home. Also, the LOWE's selection was quite limited with no similar items available for over 45 days. Anybody want to live without refrigeration for a month and a half?

Well, you basically pay a monthly fee and when you need a service you actually have to do the leg work and make the calls to find a technician that won't call you back, so in case of an emergency, your toast, I left one warranty company because of this problem and now here we go again.

This will be our first claim with you guys and the person that I called to tell what my problem was it was completely unhelpful. I told him what was broken. What the part would cost to fix it and asked therefore what would the charge be for us. Would it be the $65 or what. He claimed he could not answer that until the technician came to our home. But no matter what I would still owe $65. Conversation went nowhere. He was exceptionally unhelpful. And so now I’m waiting to get an email from the person coming out to evaluate our situation and then try to get them to let me know what it will cost to get it fixed. Or will my $65 as you state will be all I’ll pay. The fellow I spoke to on the phone kept telling me to look at my policy and kept reading stuff. I do not want to be put through a lawyer training program. Hopefully this will all get resolved but the experience so far has been most unacceptable. Regretfully!!

Wayne called me and had a very pleasant voice that was easy to listen to. He was not pushy at all, which I liked. He sounded genuine, like he really wanted to help me get a good deal on insurance and caught my attention. I hope the service and your company is as good as he makes it sound. He was a very good salesman.

The 2 appointments were successful. And the Dynamic Plumbing Staff were friendly, professional, and thorough while finishing the job. They arrived on time, evaluated carefully, and explained to me what needed to be fixed. They completed the work in a timely manner.

Called 7/10 to report my AC not working. On 7/11, they assigned a company 2 hours away to come out on the afternoon of 7/15. That company was a no call, no show. Called Choice, they reassigned it to the same company again! When I called to complain, they finally assigned it to a local repairman (Who was great to deal with.). Turns out I waited 6 awful days for a $3 part that I paid $85 dollars for out of pocket. That's on top of the $50+ I pay per month for this coverage... Not worth it!

Unfortunately the first company that came didn’t have the part I needed to fix my garage door opener. Now have new appt with the original company who installed the opener. I had to remind Choice rep that their company originally installed it so hopefully they have the parts available.

Put a w/o in Sunday night by 700am. Repairman called to tell me he would be by my house before 11am. Y'all this is amazing. Thank you for great service. I used to use HWA and y’all have surpassed them. I’d have to wait a week before repairman called and then I wound up having to buy a new refrigerator and washer and dryer. Theft. Never would fix and very rude.

Very unsatisfied with this company, you pay your premiums and they make accusations of why they will not pay your claim....a total rip off. Very unsatisfied, and please stop false advertising, don't purchase unless you have a new home. Not for homeowners over five years....False advertising....Rip off....

Still not revisited. Parts were delivered. Been dealing with this since June. The 3rd repairman was great. He ordered the parts but now I’m waiting for him to return So we will see. After that I can give an honest review on choice warranty. This is my first claim and has not been a pleasant or easy experience.

Michael ** helped me set up my new account with Choice. I was a little nervous about getting the service. He answer all of my questions. He also asked if anyone referred me to Choice. I told him my mom referred me and he gave her a free month. I really hope this is the beginning of a long relationship with Choice.

David the electrical Tech that came out was fast, knowledgeable, and even was able to get to me early. I hope that if we ever have anymore problems with our electrical systems that Choice Home Warranty sends him back out to us. He was truly the best.

My appointment was 3pm-8pm, no call from the technician that he would be late or not coming. I had to call (7:30pm) My sewer line was stopped up from Tue. through most of Thurs. (Tech was here 8:20pm.) (That should be a priority for the customer on sewer lines.) The Technician did a good job getting my drain unclogged. He had a nice personality and very experienced.

The repairman was extremely accommodating to our needs, i.e., we are elderly, and disabled. He was here at time that was good for us. He was most pleasant in his demeanor, and reviewed our problem. He went straight to his work, and had our unit working efficiently in no time.

Freezer not working. The control box replaced. The tech was super and good manner. The claim process fast. I will proudly recommend you to everyone ask. Please continue the good service to your member. I am lucky to have your service.

The technician was nice enough. I would recommend him. But my AC unit needed Freon and Choice does not cover it. So I paid $60 to find out that you don't cover what I need. Waste of money. I will be changing Home Warranty companies. Out of my last 3 claims, Choice has not covered what was needed in two of them. That is of no value to me.

Very professional, friendly. The agent was knowledgeable in that he explained the problem and ordered the parts necessary to keep the air condition working. We are in a very hot season but he was kind enough to give us temporary relief until the proper parts come in. Thank you.

Initially I reported my A/C was not working. I submitted a claim and had to wait, in 100 degree plus temps, to get a repair service to my home. They reported to you that my A/C was not maintained properly and that was the reason you would not honor my claim and all work from here on out was at my expense. After extensive investigation by the techs it turned out that fan was broke and needed to be be replaced. That was done and the A/C still did not work. A new tech came the next day and somehow got the A/C to work. He did say the board might become a problem.

I Called and the response was prompt, the serviceman replaced a part. And the appliance was back in working order. The item was a Kenmore refrigerator about five years old and after one day we were able to restock it.

Very easy to start claim online. Within a few hours I had an appointment with a service company to fix my dishwasher the following day. The technician diagnosed the problem and ordered a new pump to be installed within a week.

I submitted my request Wednesday evening and had a call the next morning by 10am with an appt for Friday. Tech came out and handled the job with little issues. This is a rental property and I was on vacation so having everything handled while travelling was a big stress relief.

The service call was a prompt response to the issue. The Tech did a thorough job assessing the issue. The issue had stopped when he arrived. The Tech came back when it reoccurred. He determined parts where needed. The tech was Polite, courtesy, competent, professional. I would recommend this technician.

I submitted a claim on a Monday and the technician was at my house on Thursday. He was quick and repaired the refrigerator within 10 minutes. I would highly recommend that repair company. Choice Warranty never emailed my about the appointment so I didn't know he was coming.

Yes, I would recommend to a friend the good warranty service. The company representative diligently replace the abovementioned items. He demonstrated to be very knowledgeable of the work he did. At the end he tested both items and checked for leaks noting no problem.

This issue is the first time we used Choice Home Warranty services. Our AC stopped working and we called in a service claim. Choice Home responded and gave us a AC company. They responded promptly and they sent a technician also very promptly. The technician was able to repair our unit and we are pleased with the service.

The company contacted a repairman within 24 hours and within another 24 hours a decision was made to replace the microwave. The company will provide funds for a complete replacement. I would be happy to recommend Choice Home Warranty to all of my friends.

Signing up for Choice Home Warranty was easy. Jordan (Customer Service/Sales Rep.) was pleasant and took the time to explain the offerings and discounts available. He was very thorough. I actually purchased a 3-yr. plan instead of the 1-yr. option; saving a few hundred dollars overall! Thank you Jordan!

The service getting a person out to my house was excellent. It's a difficult time to get a specialist these days and Choice got after it until they found a great service man. Scott from Blaze Appliance Repair was excellent and got the problem taken care of promptly.

Claim was very easy to file. They located a Tech for my pool within a hour and it was approved within 1/2 hour. Fast service. I would highly recommend Choice Home Warranty to family and friends. The monthly cost is very affordable and worth the price.

Our A/C stopped working and thankfully we had a warranty with Choice Home Warranty! We were able to select a company of our choice and get reimbursed after their approval. The technician came and diagnosed the problem. Uploaded the diagnosis and pictures to Choice's website and got approval while we waited. It took about an hour. Thankfully the technician was patient and willing to wait. Overall we are so glad it all worked out and Choice paid to have the A/C repaired.

Kendrick's was here Monday 7/12 as you said They would be. He found a leaky water valve that needed replacing. Turned it off, said he would contact you guys that night about replacement. Haven't heard from anyone since. I will be glad to write a better review when the work is done.

MAN Power Electrical Systems did a great job fixing my issue. He was able to pinpoint the problem quickly and swapped out the bad CGFI outlet. Also, he replaced an outlet on the outside of the house since it was tied to the wire.

I called in to report a repair claim was needed for my sink, shower, and toilet. The claims specialist was polite, knowledgeable and handled my claim, answered questions I had, and gave me a new claim no. A co. picked up the job and will be at my home on Tuesday. Great job and thanks.

Enrique from TruAppliance Solutions was knowledgeable and courteous. He knew the problem with my refrigerator and let me know what needed to be done. The part came in and he came and the installation was quick. I would recommend him to my friends.

This is my first of experiencing a Home Warranty with an excellent result. Choice Warranty responded so quickly with my AC issue. The tech knows exactly what the problem and was able to get an authorization from CHW to change the part that was needed. Thank you so much CHW. You will be a company I will recommend to my friends who are so frustrated with their home warranty. Thank you again.

I had a problem with my claim over the phone and called back in to discuss my issue. The representative was very helpful and rectified the situation. Very helpful and got the claim submitted quickly. We really are fortunate to have your backing.

Our team came in, quickly accessed the problem with our HVAC, repaired it and were on their way to the next job. The problem was actually in our thermostat. We were happy to have a new thermostat installed and our system is running perfectly now! THANK YOU FOR A JOB VERY WELL DONE!

Made my claim online. Easy. Plumber showed and it was an easy fix. Glad I have the warranty for stuff like this. Nice peace of mind. Hopefully don’t have to use but glad it’s there. Plumber was also on time. Gave me a 2 hour window.

Igal was certainly a solid representative of Choice Home Warranty. He was well versed, friendly, on top of everything, and led me down a path where I had no choice but to accept. His knowledge of the product was comprehensive and impressive.

Although the service call went very well, was very satisfied with the service person's performance. However once the problem was found and parts needed to be ordered it took almost two full weeks (and still waiting) before the repair is complete!!!

Just called because of an issue with my dryer and the Customer Service was excellent! I was really surprised as to how easy it was. I had another service provider and they were not as good at Customer Service as I received today!

Pool company that did repair was very disorganized and under trained. They took a long time to do repair and then did it wrong! Very rude to deal with them!! Took several visits to fix pool in middle of summer which means we sweltered in the heat AND then the pool wasn’t really fixed and now have to have them again … Very BAD experience!

I have had 2 problems - 1st the ice maker went off and stopped working, then the pool pump threw the fuse. I have asked to repair both of them. Both are scheduled for Monday the 19th of July. I'm impressed by the quickness of the response.

I asked several times when going over coverage with your agent Ali if my salt water pool and separate above ground spa could be covered with your company. I was assured each time I asked that yes, my salt water pool and separate above ground spa would be covered. Now, reading through the contract I find that I was lied to and that the salt water system and the above ground spa are not covered at all. Your contract states in section D. Optional Coverage, "EXCLUDED: Portable or above ground spas - lights"..."salt water generators and components." Please do not process my payment and cancel the policy as it does not fit my needs.

I have had CHW for a few years now and am very happy with it. They have replaced a motor on my AC unit (twice), flipped the right switch on the heater - and didn't have to wait long to have it done. I use CHW on my rental property and will soon use it on my primary home when the gift of this other one runs out. CHW has been good to/for me.

I share this experience with all who want a honest, professional, and an experienced technician who will work fast and proficient, answer my questions without being impudent. One who keeps their promise and takes pride in their work. Sounds too good to be true, well they are the real deal. Ask for them!

Contract was canceled before it started without a reason after giving discounts, guess they were just playing games and got their quota. Now they will not submit the form, No problem. They will never get a recommendation from me no matter.

A appliance was denied coverage. Still waiting for a case manager to contact me. Very hard to reach somebody on the phone. When you do reach somebody, the call gets disconnected. Very frustrating when you've been on hold for 45 minutes.

We found a leak under the house and water was streaming out on the ground. This went on for over 7 days. The technician came out and was able to solve the problem in a relatively short time. We have not had any more problems with the leak that came from the hot water heater and near the washing machine.

We called for fixing the leakage in toilet. They came as per scheduled time and fixed the leakage. Next again there was a issue in the toilet. We did called them. They came today and did the needful. Hope there would not any issue.

They usually get us someone out quickly and if not they give us the option to call on our own. So far we’ve only had them not cover 2 things and one was because a mistake was made in the initial paperwork so maybe check your contract when you sign up and make sure they checked all the correct boxes. When we bought our home the sellers covered our first year of coverage and that was to include our grinder pump, which is an extra thing you add and pay for here. Well when we had an issue and had to replace the pump we found out they did not “check the right box” so it was not covered and we had to pay for it ourselves. They did however cover the cost of labor even if that was nothing compared to the price of the pump.

Choice Home Warranty plumbing repair request was picked up by Tony of Tony’s Repair Service of Henderson, KY. Tony was very courteous and completed the work efficiently. Would recommend him highly. The system is working well following repair. Choice Home Warranty request was made on line. The response was timely as well. Online request seems to be the best method of placing repair request as multiple attempts to reach a representative to request repair by phone were unsuccessful due to prolonged hold times.

The experience was good, I wish the appt could have been the next day but the process was ok. The automatic phone appt process was terrible because it heard words I did not say. The technician did it excellent job.

Great customer service. They answered my question. Took time out to show us how to get the air conditioning to run better and how to clean out the water plug. Thank you for your help and answering questions and letting us know what more we need to do.

The request for service went very. I received a response and an appointment time right away. The technician called to let me know he was on the way to my house. When he arrived he was very professional and checked my dyer and determined that I needed a new part. He ordered the part and setup an appointment time for the installation.

Tech evaluated and repaired a plumbing issue for a bathroom shower, in wall pipe, that connects to a knob handle that controls the flow of the on off water handle. Said flood was caused by a disintegrated rubber washer. I am happy to report that the problem is fixed.

Choice Home Warranty sent a repair technician out when it was convenient for us and we’re in the process of getting our washing machine repaired. I would highly recommend Choice Home Warranty to anyone with a home. It gives you a peace of mind and saves you thousands of dollars in repair cost. It was definitely a great investment for us at a fair price.

My upstairs toilet was leaking into the bathroom below. The plumber from Plumb Rite came at the appointed time, he knew right away what the issue was and corrected it. He was courteous, knowledgeable and very professional. He explained the problem and how he was going to fix it. He adhered to the mask mandate and didn’t leave a mess behind. This was probably the best experience I have had with a plumber and will highly recommend this company.

You DENIED my claim on an item that was advertised as covered. I also confirmed with your agent prior to filing the claim. I am frustrated and will be requesting my contract to be canceled and my prepay to be refunded.

It is a very good and appreciable company that brings changes in the community by giving a very good services. It is very fast service provider in a reasonable charges with good Technicians and quick and fast service. I highly recommend anyone who is in need must catch up with it.

Easy to use, quick service, and super friendly. Great job!! Really happy with this home warranty program. Nothing could have been handled better, keep using Able Service Team, would hire them outright.

Very good a what he did! Great guy! I just wish he would have been prepared to install what I needed. That’s why we have the warranty right? Told me everything I needed but did not install, so what is the point in paying for the warranty when you don’t get what you needed done?

The company and technician were great. With a busy schedule on their part they made sure to fit me in and take care of the problem. The person I spoke to at the company was wonderful and the technician was professional and knowledgeable.

We have had a wonderful experience. Choice Warranty is prompt in processing claims and the HVAC contractor they referred to was quick in repairing the unit. The HVAC unit is working well. We are very happy with the service provided by Choice Warranty.

The technician was kind enough to explain the problems and in respectful manner. He did not speak over my head. And guided me on what not to do until the repair is made. He explained the process and what I should expect, which was helpful.

They ordered the A/C Blower for my A/C from a supplier in Ohio instead of a local company like Gemaire which had several Blowers on hand. (I checked. They are incompetent. Please remove them from your user list. Their management is worthless!!!

I was very pleased with how Choice designated an air conditioning company who were reputable, experienced and knowledged in determining what was wrong with my A/C system. Comfort Zone close to where I resides after testing and examine my system were able to contact with Choice and report the motor had died. Choice approved my claim and within 24 hours Zone replace the needed part motor in order to get my a/c operating again in the heat wave and monsoon season I am experiencing. Thanks Choice and Comfort Zone. Caroline **

Quick and efficient! Service call was fast... They came the following day I reported it. This was my 1st experience with Choice and so far it has been great! Technician was prompt and courteous and my garbage disposal was replaced very quickly.

I was very disappointed with the service I received from Choice. I had a crack in my tank and the repair was denied due to not being normal wear and tear. I was applaud. How is that not normal wear and tear? I had to pay to have a new toilet installed out of my pocket. Thank God I had the money.

A technician with 20 years of HVAC experience says the problems with my HVAC unit are normal wear and tear. But Choice’s crackpot experts say the problems are not due to normal wear and tear. No appeal, or customer focus, just **. Do not use this company. After my appeal, my policy was “accidentally” cancelled. Total joke.

Called in and explained problem. Received Email back same day and appointment with AC repair for the next day. Superb turn around. Man came the next day, July 15, on time and fixed the problem. Outstanding!

Repair company was at my home within one day of my claim. Identified that he could not fix because of the type of Freon needed was no longer available. They are issuing me a check for me to replace the item of my choice on my own. Very happy.

Made a Call to get our freezer fixed on a Monday - said they’d be out on Friday. Called us on Tuesday and was at our home on Wednesday (2-days). Very fast. Love this Home warranty Company. Would refer my friends, family and clients to Choice.

Technician was very professional and knowledgeable. Methodically Step by step got to the problem and walked me though his troubleshooting technique so I would understand how and what happened. Great service. Repaired on initial call A+ rated and would use again or recommend.

Tech seemed knowledgeable and thorough. Very courteous. Made sure he checked everything necessary. Would definitely want him back for any future problems if needed. Skeptical at first on purchasing one of these warranties, but feel it was worth not having to worry about breakdowns.

Well I'm usually bothered when I haven't even finished looking at the website and they're already calling my phone but I answered. Quick informative and painless. I don't have the feeling of dread thinking about what if something breaks down.

When my AC went out I set up appointment right away, fastest said go online and I did. It took another 24hrs for call back. I had to call to be told 24hr hour call back. The email response with my WO# did not say that. What made wait so long was that I had an appointment next day 72hrs, but then I got email my appointment cancelled. I did not cancel. No AC going day 4, had to call 4 times same day to get appointment out 2 weeks. This bad wait. Thank goodness the assigned vendor accommodate on day 6 with problem AC. CHW suggest announce callback estimate and let home owner know approximate wait for repairs. Last item, thankful for AC repair. So far fixed issues. I do recommend practice masking when entering homes as the repair person does not know if someone has had covid or other health issues. Better safe for all. Thank you.

You have been on the ball in the last year. Let's hope you continue to be so in the future. The claim we just filed concerning our A/C, the service group you have assign were prompt and very pleasant. Let hope you help us resolve the problem with our A/C. Mel from Winter's Home Service was here within one day, both he and his assist were great to work with and hope they can fix our A/C.

Amy ** was my consultant. Extremely helpful and provided as good a program at a reasonable price I could ask for. She gave us as good a service as one would need. If it is everything she says it is it should take care of us.

Choice sent a service technician to my house to fix a leak under my sink! The technician was very professional and kind. Very informative on what needed to be done. He went right to work completed the task in a record amount of time. If ever I needed more plumbing work I'm gonna request at Choice send him!!

I was in search of home warranty after I was disappointed by my last experience. I’ve googled and researched and read reviews for many companies. I finally decided to give CHW a try. I was impressed with the agent's knowledge, quick responses, and reassurance about what they offer.

The service is good, but to set up an appointment it is taking longer than expected, but overall I am satisfied. To improve efficiency may be an online portal should be available to automatically set up service appointments. Thanks.

Customer service was knowledgeable, helpful and very easy to communicate with. I was comparing Choice to other companies I have had in the past, and the service provider on the phone had real answers that made sense. So far so good...

Agent was knowledgeable and very informed. Told me about all discounts and plans in an easy to understand way. I picked the one that worked for me. I highly recommend him. Hope any future dealings with Choice go as well.

CHW does not “replace” broken appliances as they claim. They send a small portion of money to put towards the purchase of a new product. The money offered doesn’t come close to current retail values; therefore, a significant portion of the payment for a new product comes out of the customer’s pocket.

I am still waiting on the part which I understand they cannot carry all the parts. The technician that made the service call is very professional and friendly. Who likes appliances breaking down but if I do I like this technician from Century Appliances.

Our A/C unit died suddenly the other day. I called Choice and an appointment was scheduled for 2 days in the future. I called the company, which I had never heard of, and they were able to get me in the same day, which is wonderful in 110 degree weather in Phoenix. The technician was able to identify the problem and get it fixed. Very grateful and it was a wonderful company and I will be using the A/C company, in the future. Very pleased with the entire interaction.

Getting a technician assigned to our problem was a little slow, but the approval process time was very quick and a lot quicker than what I have experienced with other home warranty companies. Overall very satisfied and would recommend Choice Home Warranty Company to a friend.

They called me on a whim and gave me such a great deal I couldn't refuse. They were patient and answered my 100 questions. I referred my neighbors after I signed up because they are looking for a home warranty also.

Salesperson was very pushy. I almost hung up on him. If I had to deal with him again I would use another warranty company. Your business is pleantiful and I resent the pussiness of the salesperson. I may not keep this policy. I'm looking at others.

My tech was awesome. She was super knowledgeable. Unfortunately, Choice Home Warranty did not go with her suggestion and I’m afraid I will end up with a defective freezer ice maker again in the near future as the tech was told to solder wires back together that she is confident will break again soon.

I have had coverage for almost 5 years now and never placed a claim. My water heater went out and started leaking and they will not cover it because of an exemption that they have hidden in their policy. When you say you cover water heaters, dishwashers, refrigerators, stoves and other items you expect them to be covered. I will not be renewing my policy. I will also be sure I tell everyone I know that has your policy not to renew. I was also assigned somebody who was supposed to call me within 24 hours after my initial claim and it has now been four days later and still no one has contacted me.

A very good repairman. I think he represents your company in a positive way. He was professional, quick, and accurate. Friendly, respectful, and gave me good information. I would recommend this repairman to all of my friends. What more can I say about such a fine repairman.

I had 3 claims in short period of time. They take care those on Timely manner. Very reasonable price for insurance. They don’t cover all claims but covers few claims and for other claims where they don’t cover at least I have technical assigned. So less work for me.

The Customer service personnel are very nice and seem to bend over backwards. But just like all the other home warranty services, their goal is to just take your monthly payments while finding every excuse not to provide the claimed service. My advice, have ALL your covered appliances and systems maintenanced and documented prior to initiating your plan. Apparently preexisting problems will not be covered even if you had no clue about them and the problem didn’t arise until after the warranty was in effect. Poor maintenance was sited even though I have pictures and documentation of prior maintenance calls. And now they won’t cover my AC until I fix it.

The reaction time from Choice Warranty was unacceptable as we waited 5 days before we had appointment and 6 days before repair completed. The repair man Chris did an outstanding job and timely service. He expressed and acted as caring.

Choice Home Warranty is awesome company, we never had any problem with this company may be filing a claim, need to talk to customer service, Getting pretty quick response, we are the customer of choice home warranty from years, customer service is awesome, people are very polite & understand the customer’s problem. Whenever we filed the claim online they are setting up the appointment within a day or so and that’s the reasonable time, thanks a lot choice home warranty customer service for giving us good service!

There are only so many parts that make up a water heater and 95% of them are NOT COVERED by your so called warranty. Why say that you offer a warranty for it yet exclude most items from coverage? What is the point of having a warranty when you deny repairs?

I was shopping for a Home Warranty and had several questions. The representatives I spoke to were knowledgeable, helpful, and answered all my concerns. I appreciated their customer service. It took me several weeks to make my decision, but I each time I spoke to someone I had a very positive experience.

I was thrilled with this claim. You chose the technician. The tech let us know when he would arrive, did his job neatly and efficiently and I paid my copay. Perfect. However my first claim was not a good experience- you had us chose our own contractor and sent a list of how the claim was to be handled. I gave them the list which they totally ignored and then I did not get reimbursed because they did not do the claim your way.

Very disappointed with the response to my claim - that it could not be covered because it was standard "wear and tear"! This means that practically anything that breaks down in my house could be excluded from repair on the subjective grounds that it is a "pre-existing" problem. With this kind of approach, I don't see how Choice Home Warranty can provide the kind of user friendly service I was hoping for. Will definitely not recommend it to anyone.

The technician was great but it took a more than a month for you to send a technician. Your services are awful. I have order in for my dishwasher and you send a technician after 10 weeks and problem not fixed.

I was more than satisfied with the technician but thoroughly disappointed with the denial of my claim. My comments are included in the appeal which was filed on Thursday, July 15, 2021. I think one should real all the fine print and the sub-paragraphs before signing the contractual agreement. I've had several claims denied that I felt should have been allowed and for that same reason I did not even contact Choice Home Warranty for that same reason. Thanks.

Easy to make a claim. The servicing company was professional and timely. I really appreciated the courtesy calls from the service rep telling me approximately when they would arrive. They provided a good detailed explanation of the problem and what they did to fix it.

I love using Consumer reviews for finding the best products and services. They brought Choice to my attention and it was so easy to make the decision to buy. Choice has the coverage I need for my new (to me) home. The price is great and I can rest easy knowing that my home is covered for the next six years. The salesperson was knowledgeable, friendly, and has now become my point person for any future claims. Simply awesome!!

I've now had occasion to utilize my Choice warranty 3 times - all within one year. Have found response times to my claims swift and fair. Techs have been courteous, prompt and efficient. I have no regrets in signing up with Choice.

I had a great experience submitting my claim online and having the repair picked up quickly. The repairman came out at the scheduled time and took care of what needed fixed. He was very professional and did a wonderful job.