Choice Home Warranty Reviews

The tech said the refrigerant had leaked out but you didn't cover it in this instance. I had a claim for a cooktop back in December. It was never fixed. I ordered the parts on Ebay and had someone install them. I had a claim on a dryer in November or December. It still hasn't been repaired. What am I paying you for?

Dishwasher was beyond repair and was replaced by Choice home Warranty, Clothes Dryer was repaired by technician by Choice Home Warranty.... Overall timely service was very good. My opinion of Choice Home Warranty is positive in every way. Great Company to work with, highly recommended.

Service very professional. Complete inspection of washer and was run through a complete wash cycle. Issue resolved. Service person finished an earlier job. Although my appointment was scheduled two days later, he saw fit to handle my service call.

Thought I was responsible to get my own person for water heater but when service came they had both request. The garbage disposal was replaced, no problem, My water heater is quite old and cannot get parts for it, and the water is still hot some of the time, but not all of the time and cannot fill even a foot bath with hot water and is very inconsistent, so have to wait until it stops completely even though there are no part available to repair it.

We were just denied a claim for our A/C. Experience over 11+ years with this company is consistent. Any small job is handled pretty well. The type a good handyman could do; we just don't have one in the house. Any major claims have quickly been denied. We have fought over a couple of them, and this company ends up paying for PART of the replacement costs. We are tired of fighting and went to an outside company to install our new A/C. We will NOT be renewing our contract with Choice Home Warranty.

I am disappointed that my refrigerator gotta be replace and I have to go out and find a new one. I think I am paying for a home warranty they should be the ones going out to get me a new refrigerator and bring it to my house.

My experience with Choice Home Warranty was a pleasant one. Representative, Bob, handled my claim in a very helpful and professional manner. I'm an elderly woman (82 years of age) and Bob was extremely patient. I would not hesitate to refer Choice services to my friends and family.

Every time I need to get someone here in a hurry it seems like you guys can never get anyone. I have better luck on my own getting a technician. I talked to a couple of Air Conditioner companies and they both said they would rather NOT deal with you because you take too long to pay them. What good is having a Home Warranty service if you aren't going to be fair to the companies you are dealing with? This isn't good customer service in my book and it tells me a lot about this company when I am talking to the service providers that are not wanting to deal with you. I had someone that you called to come here one time... another air conditioning problem and he said he would be back the next day to do a service on my air and he never showed up, called or anything. That tells me that you aren't dealing with reliable companies. All in all, I have not been very happy with Choice Home Warranty. I hope that changes in the future.

It is taking over a week to get someone to Look at my hot water heater. No hot water for over a week is typical of other home warranty companies. Since they haven’t showed up yet, this is the rating so far.

Guy installed new garbage disposal. Didn't work after he left; 10 minutes later he owned up to it; called for support made permanent fix. I appreciate his thoroughness. He was respectful of the rules of our house; took of shoes when asked. Completed in a timely manner. Showed up 2 hrs early. All of these things were a positive.

When you sign up they tell you you're only going to have to pay a $65 service fee. When the technician related that I needed a new water heater, suddenly I was told I had to pay an additional $300 for "parts not included". Replacing should mean doing all that is needed to replace. Also, we had several days without hot water waiting for them to get someone out to check it.

Very poor at covering claims. Unit has rust and corrosion and leaking Freon. The unit is 30 years old and it is due to normal wear and tear which they are supposed to cover. Very disappointed with the company and would not recommend them to anyone. Every technician I have had for other items say they are the worst company.

Very disappointed in your decline of my problem. There are 1400 homes in my community. I know about 30. No one has had this problem your saying heat could be a problem but it still isn't summer yet I use my home only 3 days a week in summer my accountant is like brand new as far as the technician is concerned you also say possible surge to short circuit never happened in 14 years possible should not mean that this is definitely the problem hopefully you will reconsider as I have been your client with 2 homes covered by you for many years. Thank you Arthur **.

Jason ** did an awesome job with TNT Garage doors. I would highly recommend them and CHW to protect your garage door in case of failure. They came to the house the same day that I submitted the claim and they got the work done in 30 minutes or less.

Thanks to Mr. J. ** for the great job! He was really knowledgeable and friendly... He called me after hours & even came after hours to do the work himself, since he is the owner, that a rare thing! Super experience & showed me how to fix it should it happen again...

The company you sent to us the guy was very prompt and professional and did the job quickly. I hope y’all recommend this company first. Thanks to everyone that got our air conditioning fixed. It’s very hot and humid in Houston and my husband has sleep apnea.

Highly reliable quality service and very professional. He diagnosed the problem and explained what was wrong. I wish all technicians were like NICLAS HVAC SERVICES INC. I would recommend him to my family and friends. In today’s climate it hard letting a stranger in your home. I didn’t feel I had anything to worry about.

Our washer failed due to corrosion and rust, which is not covered by our policy. We are not thrilled with this but it was all handled respectfully and well by the reviewer. Our previous washer failed and was replaced. We bought a used one and it failed due to rust and corrosion, not covered.

On June 3, we awoke to find our home air conditioner not cooling. I filed a claim with CHW. It was not until June 7 that a tech was scheduled. That tech was a no call, no show. Repeated calls to him were fruitless. Repeated emails to CHW finally got a new vendor. That was for June 12. He did show and found a broken wire. He fixed that but did not check to see if it was cooling. It quit less than 24 hours later. He could not return for more than 2 weeks. Now, I have a new appointment for June 22, nearly 3 weeks since we had full time A/C. I DO NOT RECOMMEND CHW.

Called the day the A/C stop working on a 100+ degree heat. It was fixed the very next day. Wish it could have been on the same day. The Senior tenant could have suffered a heat stroke. It should have been okay If it’s not an emergency,.

Temperature settings and ice maker fixed in my Samsung fridge fixed tubing in back and showed me how to set the temperature. The repair guy was nice and very professional. I did have to wait two days for him to come.

A/C froze, called Choice Home Warranty to see if I could use my A/C technician that was on location when I called and was told he was not on the authorized list. Having to pay for my technician and again for the choice technician sucks but I understand rules are rules and I have to follow them but service has always been great.

Had an issue with AC, called to enter claim late afternoon, appt set within a couple of hrs, tech was out and had us fixed up within 36 hrs from initial call. Quick turn based on other neighbors' experiences with AC repairs recently.

Choice Home Warranty replaced my AC when the compressor went out. Thanks choice home warranty. Did not think it was serious enough to replace but they did. I would recommend choice home warranty to save monies in the future to everyone.

I have been hung up on by a resolution manager. Judah a sales person lied about the service I would receive to get me to renew my contract. It is important that someone at a senior level contact me asap to address my concerns.

After a 5-day wait, without a/c in 98 degree temps, to hear from initially assigned provider, EMHSVAC, requested provider reassignment. Newly assigned provider, Uno air energy LLC, responded almost immediately and made the repair on the same day! I highly recommend this provider.

Opened a repair Sunday night, had a company out Tuesday morning. They were not able fix the unit, they reassigned the work order. Choice Home had Rechaza AC out Wednesday morning, Gilberto replaced all necessary parts and got unit working again before noon.

Dave was very helpful in getting all the claims going for the appliances that came with our home when we bought it. We will consider renewing our home warranty for the following year, and would recommend to a friend if there wasn't any uncovered charges that I have to pay for out of pocket.

AC not cooling. Added freeon. Also cleaned the unit at a cost I thought was a little high. It is working now. Worried about it going out again because of the shortage of parts and ACs. That's all I can think of writing.

I appreciated the timely response to my claim. The repairmen that came to my home were very efficient, knew what was wrong and tried to fix the problem. I am now waiting for them to return with a new thermostat. I would appreciate knowing when that will be scheduled?

The technician was very knowledgeable and professional. However, it took almost 12 hours to get the appointment scheduled. Therefore, it was 2.5 days from the time I submitted the request until the technician came to my house. This is not good considering my AC was not working and it was 97 degrees outside.

Our oven quit working & I filed a claim & they sent a technician out within 3 days without any hassles. The company works well when they send out someone. I won't hesitate to call them again as long as it's during their business hours.

He was very resourceful in diagnosing my problem that was addressed. He took the time to explain what and where the problem was. I thought it was one thing but I was wrong. It was unfortunate that it was not covered by Choice Home.

I am new to Choice, but my experience with Kurt in customer service went very well. He was courteous, professional, and knowledgeable about the Choice Home Warranty and presented me with several excellent options. I hope this turns out to be a great relationship.

The technician who came, Ron I believe, called a half hour in advance, was well within the 4 hour window, arrived promptly. He quickly diagnosed the problem, made the repair, cleaned up after, and provided the receipt. His service was excellent.

Tech was extremely knowledgeable and worked through the problem… very difficult because it was old. He stayed longer than he anticipated… and made sure I was happy with the result. Even though it could not be repaired. And Choice Warranty does NOT cover ANYTHING. Happy with tech, dissatisfied with Choice.

The company you sent me for the AC was terrific but I have a small leak and Choice does not cover it and does not cover freon. Not happy about that. At least cover the test for that so that mean that I have to fill it ever year.

The young man I spoke with, Ralph, was very knowledgeable about his Product and helpful with explaining the options to me. I'll give him credit for trying to upsell the Warranty to three to five more years but it did not fit my budget or future plans. Thanks Ralph!

I requested service on Tuesday for my dryer. The repairman was here Thursday! He was on time and completed the task without issue. My only issue was that I was not consulted about the time and date of the appointment. Fortunately, I was going to be available when Choice made the appointment.

He was very pleasant and knowledgeable. Explained everything and how the program works. He waited patiently while I made my decision. Told me what all was covered. Explained the different ways to pay and what would be the best fit for me.

My realtor purchased the home warranty for me, and I sure am grateful. One month in and my pull pump decided to enter retirement. I entered the claim at about 6:30 on a Thursday morning, and the tech was out the following Monday. Repairs were completed Thursday of that week. I have always been kind of skeptical about home warranties, but I might be a buyer for life. Very smooth and painless process.

Agents were courteous & very helpful.. Keep those high standards of customer support. We have recommended CHOICE WARRANTY TO OUR FRIENDS & FAMILY. BEST WISHES. Our past experiences were good too. We shall continue our warranty with CHOICE FOR A LONG TIME.

Unfortunately we usually have a great experience with Choice Warranty, however our experience with Sassman Plumbing was awful. They came out to repair a drain clog. After two hours of opening up our pipes which resulted in sewer water in our kitchen, he determined there was nothing he could do, yet he left our kitchen filthy and smelling like sewer water. It was awful!!! If he knew he couldn't fix the problem, he shouldn't have continued to tinker and create an even larger issue for us to deal with. He also had the audacity to charge us the $85 fee even though he not only didn't fix our problem, but left us with a huge mess. Very, very disappointed!!

Reliable Garage Door communicated quickly & efficiently & were helpful through the whole process. Great company for garage service! Scott & Isaac are very nice & extremely helpful and I am grateful that Choice uses this company for garage door service.

The air conditioning technician “BILL” was amazing! He fixed our problem and was professional and so knowledgeable! We couldn’t be happier, it was 90 degrees outside and Bill went above and beyond to fix it on our 3 story roof! Wow! Thank you Bill!

Now I will not be worrying that a disaster is waiting to happen because I know that my home is protected and just a phone call away from getting something fixed without costing me a fortune. Thanks for peace of mind.

Repair for Air. They made apt in 2 Days even with the Hot weather. Looking forward to a cool house. The man is coming this afternoon to repair my unit. I hope it will be completed today because we are in a hot spell here in Colorado.

We experienced a leaky water faucet, so we called Choice to have someone come out. OSP Plumbing was assigned. OSP did a wonderful job. Came in very professional, offered to wear a mask if needed. Found the problem and replaced the faucet with no trouble.

Tech is great and I was impressed with his knowledge when explaining why refrigeration was not cooling. He is the great example for Sears employees. Timely and professional is noteworthy. The part was ordered and paid for by CHW and I should not expect any service charges.

My last two claims have been denied. This one clearly was not covered by the warranty, so I am not holding that against Choice, but I did not agree with the last one. I will not be renewing my warranty when it expires, as it seems much less needed at this point.

Prompt service. Great. Technician had the AC up and running in an hour! Called late Wednesday afternoon. Had a service guy here noon on Thursday. First warranty company to ever come through. Fast and efficient. I would only use Choice from now on. They deliver.

We had a stove go out with an irreplaceable part and according to our contract, CHW will replace the $8,000 oven if necessary. Well I got $1,600 for a new oven, not exactly what the contract reads so naturally the process which will take over two months was fair at best!!

I never received a phone call back when prompted to leave my phone number on the automated system. I placed the claim online. Received a confirmation online with a very high uncovered charge. So I called and the customer service person was rude and could not clearly explain the uncovered charges. I am not happy with this service.

I had a wonderful experience buying my Choice home insurance with Mike. He was professional and very helpful in explaining all of the options with the plans. They have great rates and my cousin has used them for years and says that their service is wonderful. Thank you Mike for making it so easy!

The process of submitting a claim and getting a qualified technician couldn’t have been easier. The technician who came was friendly and had the problem resolved quickly! I would highly recommend the company and I am very happy with Choice home warranty.

Terrance from Sweet Tees HVAC was no only personable but efficient and fixed my problem. When I thought it still was not working after he had gone, I called his number, left a message and he quickly returned my call. Thank you for sending me such an excellent technician!

The claim was received immediate. The technical support made my appointment really fast. They went the next day. It wasn’t any problem with the air but he try everything to see if was a problem. Also I have a problem with my pool the technical support came home. They couldn’t done anything because the rain didn’t help but already have an appointment on Monday.

Very quick and the service guy was amazing. He was very knowledgeable and took his tone explaining everything to me. If something else happened I’d love to have him come back out. One thing I would fix is when I put in the work order, no one called to confirm the appointment. I just happened to check my email and saw that I had an appointment. I'm ok with being notified that way about it if I had known to check my email for confirmation of the appointment At the time I submitted the request. Overall, highly satisfied.

I reported problems with my washer at 8pm and woke up with a response the a technician will be coming to evaluate the problem that day. Extremely fast service and the technician was very knowledgeable. Troubleshot the problem and now just waiting for the part to arrive,

This company is quick to set up a service tech. I have yet to have a claim approved. My refrigerator ice maker stopped working. I paid for the tech to come out. The claim was denied. "Mfg recall." Refrigerator not cooling down enough. Again paid for tech to come out. The tech said it was a defrost failure. Again denied. The tech himself said he has never seen this denied before. C.H.W said, "Sorry. This is mfg. defect, not covered." I am at a loss to know just what they will fix. My AC quit cooling. I paid for tech to come out. He said there is a freon leak. Once again denied. There are too many technicalities and so far nothing is repaired. It does not make any sense for me to keep paying for a service that can't repair my appliances.

My MILs AC stopped working.... It's been 90+ here.... We had an appointment for next Tuesday.... The service they were sending out call and said they could come today (Thursday).... Took about a hour and it was all fixed.... Very happy all the way around.... Rabbit Heating and Cooling ROCKS!!!!

I got a little concerned, this was my first time calling in for a claim. I wasn’t able to talk to someone but my information was taken and I was given a claim number. Not knowing what to expect I called and spoke to a rep. She said I would receive a call in 24 hrs, well should of checked my email. I was already scheduled for the next day, really impressed.

I was pleased with the response time in finding an air conditioning repair company. I was very pleased with RPM Air LLC. They went out of their way to solve my problem. They were especially busy as we were experiencing 117 degree weather in our area.

I moved into a new home for which the seller had a home warranty that transferred to me. I've needed 5 service calls as I discover things that aren't working. For the most part, the service providers have been very good at fixing the issue. However, it has often been a challenge to get someone scheduled in a timely manner. But I think that's the name of the game right now overall. Choice personnel are always very helpful and pleasant on the phone.

Bill the air conditioning tech was absolutely amazing! So knowledgeable and patient with going over everything with my husband and we were so pleased with his professionalism and dedication and cannot thank you enough. (I hope he sees this!) Thank you, Bill!!!

The gentleman who called, (Mark) who sold the warranty to me was very helpful and thorough. He answered each question that I had and seemed to be very knowledgeable. It was a pleasant experience. I referred 3 other people to him.

The plumber called before he arrived. He did an efficient and professional job. He cleaned up before he left. The work was great. He was very pleasant and he was very informative about what the job entailed.

A/C unit is making a lot of noise. The company came out a couple weeks ago and said they couldn't find anything wrong. It is still making the very loud squealing noise (ask my neighbors). It's 116 degrees and obviously something is wrong and just waiting to go out. Was trying to be proactive but it will wind up costing another fee.

Albert answered all of my questions promptly even though I asked a lot of them. When I informed him that I was a veteran he offered to speak with his manager to see if further discounts could be made. Unfortunately what was offered wasn't acceptable.

My hot water heater works and so does my air conditioner. Way to go!!! I have no problems with Choice Home Warranty. I would recommend this company to any of my friends who have problems with their home appliances...THANK YOU VERY MUCH FOR HELPING...THE WAIT WAS WORTH IT ALL!!!!

I needed an Electrician and the guy that came was super awesome. As I was telling him about my issue he immediately knew what to do and resolved the issue. I was happy with him and the service. Overall, I'm happy with CHW and their support team. I would most definitely recommend them.

The salesman was very helpful, straight to the point told me about the discount that would help me save. I would recommend Choice Home Warranty to others. I was surprised at some of the stuff that was under warranty and very disappointed that no one wants to put televisions under warranty but still very pleased. Thanks, CHW.

I called last Friday, June 11th and had to wait until June 16th to find out that my well pump was not covered. I was livid. Roberto **, Choice's technician finally came out at 3:00pm to take pictures of well pump. One hour later, Choice sents me an email saying that the well pump does not have a warranty on it. Now, I have to get another irrigation specialist. I also had to pay Roberto $60.00 to cover his time. He was at my house for less than 10 minutes.

I had to have a plumber out to repair a link in the bathroom. The plumber had to cut a hole in the drywall below to find the link. The technicians did a good job but, I still had a hole in the drywall. The plumber said to contact CHW and they would provide assistance to have the drywall patched. I called customer service and I was not happy with the customer service agent. I explained to her that I was being asked to pay another deductible after I had already had paid the first deductible for the plumbing issue where the plumber had to cut the drywall. I feel the repair to the drywall was initiated by the first plumbing repair. Of course, I was told that CHW was not responsible and that the plumber would need to fix it. She said that it was a new claim and a new deductible would need to be paid. She didn't listen to me and I really felt rushed. She ended up hanging up on me. Not a good customer service experience.

Anthony ** took the time to do the job right, and it is so appreciated. It's horrible when your plumbing is not working correctly. It was a very hot day and he still took the time to stand in the sun and do the job right. It/HE is greatly appreciated.

** took the time to do the job right, and it is so appreciated. It's horrible when your plumbing is not working correctly. It was a very hot day and he still took the time to stand in the sun and do the job right. It/HE is greatly appreciated.

You (Choice Home Warranty) refused to fix my fridge. It has bad seals and a torn seal around the icemaker which makes the ice melt in the door. The tech that came on 6/15 found the issues with the seals and I did point out that the door wasn't flush, but had always been like that. I pay a premium every mo. and it seems like you want to deny this. Shame on you.

My garage door decided to not open one day. We placed a claim and by the next day we had someone come out early morning! Lifesavers! The process was so fast and easy. I love the fact that our agent is local and I can communicate with her as well if needed. So happy with service!

Easily placed the service call, now awaiting appointment to put the shell back on correctly... I have tried others in the past but Choice is the BEST company for Home Warranty... Can't wait to see the fixed result... I would recommend to anyone.

The technician was both profession and knowledgeable and he was willing to explain exactly what he was doing. He also checked the AC system multiple times to ensure it was operating efficiently before his departure. I am pleased with the service received.

Twice I have called about my outside AC unit. Twice my service claims were denied. Why have a home warranty if you have to fight for coverage and end up paying the technician out of pocket because CHW denies denies denies any responsibility to cover the appliance.

Freemon appliance came out and replaced the coil. It was a real good experience and it only took the tech 5 minutes. The front burners was not replaced but going have to soon be replaced. The tech was very professional.

My experience was good at the beginning but then the sales person got to be very pushy. I only wanted to sign up for one year and he kept pushing for more and didn’t want to take no for an answer. After all is said and done I think I’ll be happy with the choice that I made.

We returned home from vacation only to find that one of our A/C units was not cooling. While it took a couple of days to get on the contractor's schedule, they arrived when promised, and were quick to diagnose and repair the problem. We are very happy with the outcome.

Good experience dealing with service team that was sent out. Plus the handing off the service ticket to a technician was prompt and completed in a reasonable time frame. The technician did not have any difficulty getting the repair approved and authorized by Choice.

The repair was simple, however Choice was very "UNWILLING" to replace the defective float switch to prevent this from happening again, therefore I'm am extremely disappointed in Choice Home Warranty and would never recommend them. They should take in more consideration the up-keep on the HVAC equipment to preserve, very poor communication throughout the process as well with Choice Home Warranty.

JB heating and cooling was courteous and professional. He had the problem solved in a very short time. If I should have another problem with the furnace I would want him to answer my call to Choice warranty.

Tech did arrive on time with a phone call prior to his visit to state he wanted to come early. He was very knowledgeable and helpful. Answered all questions without reservations. He was friendly and polite. Would highly recommend George for any refrigeration job.

Jeff came promptly and did an excellent job diagnosing my problem with air conditioning unit. I was very satisfied how he handled it. He was personable and patient since I am hard of earing. Would recommend him any time I needed service.

The tech that came out said my breaker box had several bad breakers in it and this type of breakers was no longer available. He said he was going to report it to Choice Home Warranty and I should hear from them. I have heard nothing from Choice home warranty except denial on a wiring issue. What about the breakers?

My experience was great. He came in checked out the refrigerator for possible problems. He ordered the parts, let me know when the parts would be in. I have a follow up appointment on June 26th to fix the diagnosed issue. I pray that'll fix it.

So far I would give negative feedback for I am still waiting on my washer to be fixed. The repairman has shown up and checked out the washer. However waiting for him to get the repair parts and return to fix it.

Had a little trouble contacting the claims department and I'm not sure if that's because it was after regular business hours. Once I put in the claim the Tech came out, looked at the unit and said the unit needed to be cleaned. Claimed he doesn't do that and I had to get someone else to come out and clean the system. Had I known I would have to get someone else I would have done that first. It was a little frustrating being it was 115 degrees that day.

I recently moved into my new home in NC. Each and every time I've had an issue with something in my home that required attention, Choice Home Warranty was there to help - AND fast! I am grateful for the service providers who have been sent to my home, their expertise, and I am thankful for the thought-process that goes into the company's communications, appointment set-ups, and/or notifications. Choice Home Warranty follows through on each and every instance! Thank you Choice Home Warranty for your support of my service needs! I've never seen such a fast, well-oiled response to claims, e-mail responses and appointment set-ups as you have!

Updated on 6/19/2021: I placed a service call on our washer and dryer and got scheduled for a repair the next day. The serviceman was prompt and figured out the issue in a short period. He got the part the next day, came back out and fixed the next day. Very satisfied with the service and Clinton the repairman was friendly, courteous and efficient.

I made my claim application online and the process was simple, no waiting to talk to claim manager, a plus! The technician called ahead of time giving me plenty of notice and arrived promptly. He assessed the problems, and made the necessary repairs. Very satisfied with the processing.

I am a new Choice home warranty customer and haven't had to file a claim yet. However I was very impressed with Anthony's ability to communicate and offer fair pricing. Hopefully I continue to have a positive experience throughout the contract. My friend referred me and she mentioned that CHW has been great for her rental properties.

My experience was bad as usual we are always denied and we always pay our monthly payment on time. Our ac went out and Choice said it wasn’t from wear and tear and nobody knows why it went out and we kept it serviced. I don’t know why we stay with you so I need to look for a new warranty co and we have been with you for a long time.

Your personnel was outstanding on seeing my point of view. However a repair man has not called or showed up. Please advise on situation. Thank You very much. It is a Thremospa.Atlantis sitting on concrete with a full canopy over it and gets no hard weather. I need it because I am a 100% disabled veteran with back injury from Iraq..

Very helpful and explain everything he was doing. He also checked my other toilet to make sure that was running correctly. I would recommend them to a friend or family members. This is all I am going to write. Thank you again for a great job.

New Home warranty purchase. I am a new customer however after looking over the warranty plan this business offered, I found it to be very reasonable priced for the amount of service given. Very Pleasant and knowledgeable Representative. Very reasonable and workable offer presented.

They didn't come the day that they was suppose to come, called the office to see what happen. Person that I talked to was very rude because when I called to see what happen to the tech, he stated that he was not going to be able to make, so I asked him, "Well why didn't you all called me." He stated that, "I don't have a crystal ball but I was Just Getting ready to call you." My appointment was from 4pm & 6pm. It was 6pm and they didn't show until the next day.

Great. One of the best contractors I have ever worked with. Please keep this company. The best. Caring, prompt and on time. Easy to talk and get in touch with. Also gave call backs. Really really the best experience I have ever had with a contractor. I highly recommend.

The tech (Jahaevian) was great. Worked quietly and quickly and got my oven up and running in 15 minutes. He wore shoe booties and a mask and called before coming over. Nice guy. I’m very happy with Choice‘s choice. Lol. Influences my decision on whether to renew with them.

I had an Air conditioner go out and it was fixed with in 2 days very quick. Had a problem that they were not going to approve the fix but after talking with the agent they were able to get the approval and it is all working.

I was pleased with the technician but I was not happy with Choice. Choice denied the recommendations of the technician and I was forced to accept the recommendations of the technician because I needed to have my problem corrected while he was at my residence. And at this moment the problem has been resolved, I pray it stays that way! To us at my home, Choice dropped the ball.

My Frigidaire ceramic cook top oven cannot be repaired so Choice Home Warranty has offered me a Lowe’s e-card in the amount of $455 to replace it however there aren’t any similar ovens for that amount. The least expensive most comparable one that Lowe’s has is $749. For the amount that this home warranty cost me I cannot believe that choice home warranty will not offer me the full amount I need to replace my stove. I would not recommend choice home warranty to anyone.

My home was out of hot water. I called Choice (my home warranty company). Their technician arrived more than 48 hours later. He assessed my unit and reported the problem to Choice. Choice, then, declined my claim citing I have a 80 gallon water heater and they're only responsible for up to a 75 gallon water heater--unbelievable and very disappointing!

Excellent service from this Technician (One Stop Heating & Air Conditioning). Mike was patient, explains situation offering tips on customer maintenance, on time for appointment. In fact, he serviced another of my appliances and I requested him for the service on this appliance.

Technician was very friendly and helpful. Was able to solve the issue quickly. He walked me through everything that he was doing to make sure I understood the issue and was able to get it really loved with no issue.

Cesar was very informative on questions that I asked of him. He gave me his name and was very observant. He ran the washer several times to make sure that the problem was corrected. On my freezer he was able to locate what he needed to turn in the order.

Choice Home Warranty found the sub-contractor needed and within a week the work was done in a very professional way. Several shingles were not seated and allowed wind blown rain to get under them causing a leak. Repair man showed up exactly as planned and was very professional. Was very satisfied! Thank you!!

He was very, very responsive to setting up a repair time. I had to delay him in coming due to personal family issues. When we agreed to a time he was here at that time. He took care of the issues 110%. I was extremely satisfied with his professionalism and his work ethic. Just to let you know, I am very "picky" and look over shoulders. He was excellent and want him back, should I have any plumbing issues in the future. He is a "keeper". Thank you for recommending him.

CHW Have a completely professional staff and have accomplished everything up to this point promised in the contract. I would recommend them to anyone. So as George Foreman said don't get knocked out by high prices. Save yourself before troubles come a calling because they will. Thanks.

Henry was quite informative about the program and was able to answer all of my questions without hesitation. I look forward to receiving the paperwork so that I can compare this to the service that I have had with another company and make sure that Choice, which is supposed to be the very best, is the program that I want to stay with. Thank you again for having Henry give me a call.

Google & others reflect CHW as the Number 1 warranty company. Repair of my Samsung fridge took 3 scheduled trips before it was repaired. I just filed a claim for pool repair since I could not find a repair company. CHW offered to reimburse me if I got it repaired. Then CHW sked Roberts Legacy Pool & Spa, Kingston, OK. I got it repaired and cancelled the claim. The tech company wasn't notified I had cancelled. They showed up and I paid them the $65 fee. The crew tried to call CHW from my home without success. CHW owes me $65. I do not intend to renew my contract on 8/20/2021 because of the sloppy customer service. I am sure I will find a better warranty company.

My AC unit was not cooling and All-Stars Heating Cooling Refrigeration came and repaired my unit and talked me through the entire process with expertise. The technician, Mr. **, was very pleasant staff and answered all questions and stayed to make sure the unit was working properly before leaving.

Britton came to fix the Bidets and did an excellent job.. Friendly and pleasant. He showed me the part that was replaced and why. He was informative. Cody came to fix the dishwasher but had to send for a part. He was informative and I was contacted quickly that the part was approved and a date to fix my dishwasher was set. A nice man and informative.

He was courteous, professional, and efficient. He arrived at the agreed time and wasted no time fixing my disposal. And even gave me some tips to keep it in top shape. Yes, I would recommend his services to family and friends. I hope he will be available for a long time.

Isa of Ace of Spades did a great job of replacing our garage door spring. He was efficient, worked fast, and completed the repair quickly. He checked for possible adjustments and the door was OK. It has been working properly since. Thank you.

The technician was great. But after he called in the make and model of the unit that needed replacing CHW told me they would only give me $667.00 for the replacement. Even though the replacement is going to cost me over $2300.00. The lady I was talking to (Ms. **) would not even contact the manufacturer to get the Cu. Ft. of the unit. I had to do it. Then after I got it she stated it wasn't enough. It had to be on company letterhead. I sent her the information on a Chat Conversation I had with Kenmore. I am very disappointed. As it turned out, I found the replacement part on Amazon and replaced it myself. So it seems with CHW doing your own repairs is an option.

It took a week to have an HVAC tech to come to check out the issue but was worth it. MD Super Tech Heating and Cooling came. Terry the owner was thorough and professional. Replaced the variable motor in my unit which was covered by “Choice”. I was very Satisfied with my first claim with Choice Home Warranty.

Choice Home Warranty has excellent customer service who are knowledgeable and kind to help when a situation arises with house appliances. They have great contractors who are speedy and reliable. I find it very easy to submit a ticket online for a service. I highly recommend Choice Home Warranty.

It was so very easy to file a claim and the follow up was great! They made it pain free and no questions asked. Service was provided as promised. Will not worry about next time service may be needed. So far, I recommend Choice Home Warranty to anyone looking for this type of service.

Freezer compartment quit working. Called Choice and repair service arrived 5 hours later. Fast, clean and professional. My Wife was impressed that the repair service had everything that was needed to complete the repair in one trip. Thank you very much. I appreciate Choice Home Warranty and their excellent service.

Couldn’t be happier with the service I received from Michelle! Extremely polite, helpful, and a pleasure to talk to! Only suggestion would be she talks quite fast and when someone is trying to take notes, it makes it a little difficult.

All I have done so far is purchase the total package. We are selling our house and this is an amazing perk for a buyer. When I was a realtor I urged all my sellers, especially in an older home, to include this warranty, as an addition.

Ronald was extremely helpful, provide great information and helped me get the very best plan for my needs. He suggested bundling several of our properties that provided us with extra savings. He also helped me get into a special Veterans program that was an exceptional value, thanks!

I have tried for 42 days to resolve either getting my Maytag refrigerator fixed or replaced and to no avail. We called another person and they made a buyout to us which we accepted but your resolution team was not very helpful and made no effort to help at all. I am disabled and it is difficult to go up and down stairs where our 2nd fridge is!! Believe me it has been a nightmare for me. Donita **

I reported my plumbing problem on Monday, got assigned a plumber the same day. Danny ** called me Tuesday and said he would be here within the hour and he was. He and his associate, Albert, went right to work and had the problem solved in less than an hour. They even had me run a load of laundry to make sure the problem was fixed. They were both friendly and professional and I would hire them again.

If I can make a helpful recommendation to Choice, it would be, clarify with your clients what repairs companies will need when they come to your home. If it is for A/C repairs, please ask if it is on the roof or ground. Is your home two story which requires a 30ft ladder. You scheduled two different companies last week to come out and neither of them had tall ladders. Consequently they both cancelled and we had to start over. The third company was one that had been here before and did the job.

Frazier Appliance Repair was right on time, and has parts ordered. I’m very pleased so far. I have an older dishwasher that I have been extremely happy with, so I’m so very hopeful that the part will fix it.

Weather Tech came here promptly and follow up by supervisor, who resolved problem. Very competent supervisor, he wanted to make sure I was happy with their service. I would recommend Weather Tech for HVAC service.

I appreciated the prompt reaction to my service, getting someone out the next day to troubleshoot the problem and not only to correct but also being able to alleviate the problem in a timely manner. The service technician was very courteous and knowledgeable and was able to explain as well as corrupted set a short period of time.

Had to wait 9 days until someone came. I didn't even get an email that someone was coming. Luckily I called Choice warranty and the person on the phone told me. I have never had to wait 9 days for anything done before. The service man was great.

Tech did a great job; knew what to do; in and out quickly, was very nice and the AC is working now! The only reason for a four star rating is it could have been faster service as we waited three plus days with no AC.

Our refrigerator went out and Choice followed up in a timely manner as well as the technician that was sent out he did a great job, had our refrigerator was repaired quickly!! Also let us know if there were any issues after they left that we could call them.

Not yet completed. I have just fed a claim and I pray all goes well. The last few I have had reoccurrence issues that weren’t resolved. CHW will try to accommodate for their individual contractors mishaps. Thank you for your services in advance. Sharon

Respond quickly to new claims entered however I have yet to have a claim approved. I feel I am throwing good money to bad service. The contract is definitely not in your favor. There is always an exception. Ice maker not working. Won't cover. It is a mfg defect. Refrigerator not staying cold. Sorry same thing. Ac not cooling... antifreeze leak. Sorry does not qualify. Are you kidding me!!!

Choice Warranty automatically denied my claim without any Visual evidence. They refused to pay for a leak detection in my system. They stated my system had rust, which was untrue. I refuse to use this company. I canceled my policy.

The man I talked to was very kind and informative. Good experience. The price was good and the fee for service was good. I have nothing to complain about. I have used the Co before and had good results. Looking for good results this coming year also.

I had yearly inspection done on my 2 AC units where the Freon was considered low. The technician checked the Freon on both and determined that it was low in only one of the two units. Got approval and filled the required Freon in the unit that needed it. I only had to pay for the required visit fee. I was happy with the service. Technician also accommodated the change in schedule due to a medical event in my family during the first planned scheduled visit.

Wasn't coming on. I was very pleased on how Nick fixed it. (I think that's his name) I will definitely want him to come back. He was very patient and made sure everything was working fine. If I had to rate him I would give him all tens.

Choice has been amazing in assisting me to resolve issues at my home! I don't know what I'd do without them! They are fast, efficient and professional. I feel so supported being a first time homeowner. I love how quickly they process your claims and get the appropriate technician or company assigned to fix it. Thank you Choice Home Warranty!!

I believe I got a good deal. Representative seemed to be a little pushy, kind of like a car salesman. Not sure how honest he was when he told me he had to talk to a supervisor to get me a better deal.

Will submit a thorough evaluation after the problem is resolved correctly by technical representative. I appreciated the quick response to arrange the appointment, to have a technician come out to inspect the electrical problem. Thank you very much.

This maybe 5th or 6th time in the last two years with the same problem! Every time someone come and put a bandage on it, and tried of the same problems. I don’t known what is it I can do other than a replacement.

My Customer Service reached out via email and text with his personal contact information. I called but had to leave VM message which was returned right away. I spoke to Francis ** who was very attentive, informative and offered as many introduction discounts as he could. I am a retired Vet so saving but still receiving value is tantamount to me. He also assured me that he will now be dedicate contact throughout my warranty. I am 100% satisfied with the presentation and cost!

The Plumber Technician was very knowledgeable and professional. He explained and fixed the water heater's problem immediately, taking care of our needs very well, in the matter of minutes. Thanks a lot for the excellent service.

Efficient and prompt service. Service man was friendly and informative and accommodating. I would recommend him and TruFlo to friends and relatives. The only issue I have is having to pay two service fee for one visit. However, the service was great.

The technician that came over was great. He found the problem with the AC was just an adjustment on the thermostat and not the condenser. He also recommended getting 2 new thermostats from NV Energy. I thought the tech was very professional and honest.

It was easy to start a New Warranty Plan. Hope to have 5 ⭐️ experience always. Thanks to Reps E and A; they sent me email right away. They explained the Coverage and Limitations. They guaranteed 100% satisfaction. That also gave me the option to Cancel if not 100% satisfied.

The technician was timely and repaired everything satisfactorily. I would recommend this service to others. We will definitely use them for future electric needs. He cleaned up the areas where he was working. He was friendly and very informative. He gave us a call ahead of time and arrived when he said he would.

The representative from Allstate Appliance Repair was very competent and pleasant. The 3 to 8 PM arrival time ended up starting shortly before 10 PM and ending just short of midnight, which is not acceptable. I allowed the inconvenience out desperation.

Your service was very quick. Technician was very quick and knowledgeable explaining everything for me to understand what is wrong and what he can and can't do. Please expedite the remaining process so I won't lose any more food. I want to thank you for prompt scheduling with the tech. Please hurry to repair my refrigerator or whatever it needs to be done. It is leaking everywhere and it is not cooling and icemaker is not producing cold enough ice. All the food in the freezer part of refrigerator is melting which cause me to toss them.

Great job by technician from Fix Smart Appliance, they were very professional and on time!! We had our stove and microwave not working and they got it solved quickly. I definitely would recommend Choice Home Warranty as it was easy to file a claim and get it worked on.

Kudos To you is all I have to say! We’re new to Choice and we’re highly impressed at the professionalism of this company! You deserve 10 stars instead of 5! We would highly recommend Choice to our friends and family! Keep up the great work!

We had an issue with our refrigerator. The service technician was great. He was accommodating, professional and very respectful of our home and needs. Unfortunately our refrigerator had an internal issue that could not be fixed. CW followed up with an offer that had to be discussed for comparable replacement. The request for communication to discuss this issue took quite a while. We did not any communication past someone will contact you for over 14 days. This was disappointing as we were without our refrigerator. Fortunately for us we have a deep freeze and my office fridge. We finally have a solution and will be purchasing our new refrigerator. We hope the response time in the future will improve. Overall we are satisfied with CW.

Teresa

Choice Home Warranty is a RIP OFF organization. Your vendors and your firm are hand in hand on claims. You DENY every claim by default. The public believes you provide full coverage for all equipment listed. When a claim is submitted you deny for falsehood, normal and typical failure reasons. You ought to be sued out of existence. Read all the online information about CHW. You rip everybody off equally- you don't discriminate. I will share my complaints with the internet world until a class action lawsuit or the US government places you out of business. GET LOST!

I would have given a rating of 5 if it had not been for the neglect of the first technician called to the claim; however, the technician that completed the job was awesome. If I have further plumbing needs, I would request All About Drains Plumbing.

My condenser Motor failed. I had no control over that. I just change filters regularly and clean hose out every 3 months. My claim was denied after waiting over two weeks for a reliable contractor to keep his appointment. I feel like CHW let me down. Joyce **.

My dryer quit heating on a Saturday afternoon and I contacted Choice to file a claim. A repairman was scheduled to come the following Tuesday and made the needed repairs in about 30 minutes. Best warranty experience I've ever had.

Excellent experience from the Choice online request, to the "real" person assistance, to the Technician (McSwain Garage)....much less stress with doing business with CHOICE than what was experienced with being a long time customer with a previous warranty company. Hope this excellent service continues.

Chris at Uno Energy was extremely helpful and professional. We didn't receive the approval for a new motor until 2 hours after the service call, but Chris still came back the same night to install it. He went above and beyond to get us fixed. Thank you!

Technician inserted us into his schedule when a cancellation appeared. After a simple fix, the technician was great to help us understand how to prevent this problem going forward in the future....Tx!

I had a dryer that was serviced 3-4 times because it was no longer heating. They were unable to fix it and the service representative requested a replacement. Choice denied the claim, the reason stated: dryer improperly vented. My dryer was connected to the dryer vent built in the home to the laundry room location. The engineer plans were followed and the permits were approved. How could dryer be improperly vented? Choice has given a reason in every situation not to replace. They are also not supposed to charge a service fee within 90 days of the call for the same issue. They did. In the end I replaced it myself. I am truly disgusted that George Foreman is the face of their company. I will not buy another product from him either.

It took a while to complete the job, it got done. Right Way Plumbing Company is reliable on time for appointments. They were polite on the phone and in person. I gave this experience 4 stars because the first company assigned to project was a no show.

The tech that came to our home was professional & knowledgeable regarding the AC work that was needed. He took care of the issue & all seems to be working great. I would definitely recommend him to any friend or family member. Thank you to Home Choice for the quick response to our issue and thank you to the technician for making an unbearable situation a lot better for myself and family.

So far, so good. Called in to get a service set up, has been a painless experience thus far. Within one hour I received a text and an email with the time window and date that a tech would be making an appearance. It would have been better if it was same day, but next day is acceptable.

“Performance A/C and Heating“ is great! The technician, Jose, was professional, knowledgeable and very helpful. He even arrived early at my request and answered questions I thought of after he left. I recommend them 100%! Thank you CHW!

I've been with this company for 2 years. The most recent service was for dishwasher's repair. It was is done in a very responsive and timely manner. Technicians are knowledgeable and polite. Quality service is all everyone can wish for.

The tech was on time, assessed the problem, called the office and was told the company will give us $600 to replace our dishwasher. We were very happy with him. The email we got from the company was less than the office told him it would be, but we have a call scheduled and I am sure we will work it out.

The technician who came to my house was very pleasant, efficient and helpful. He gave me good advice and keeping my appliances in good shape. He fixed my problem quickly and was out the door. I'm very pleased. I would definitely recommend Prompt Appliance Company to others.

Choice Home Warranty got after my claim immediately upon my entering it into their system. I had a very nice service technician come by the house and diagnose what was wrong. I am still waiting though to find out what Choice will do. Hopefully it is a short wait as it is hot and this involved the HVAC system

J.R.S Heating & Air service was so professional, he was on time and did a great Job I highly recommend this company. Jose was very courteous. Before he entered my home he placed on his shoes cover so he wouldn't bring any virus. Gloves and mask kept at all times. He fixed my ac and changed my filters.

Morgan Plumbing completed our work order. The office called when he was an hour out as requested. Then the technician called when he was 10 min away and pulled into driveway at the time he was scheduled to arrive. He was respectful and quick. We couldn't had a better experience. You want Morgan Plumbing! Congratulations to Choice Home Warranty for selecting top notch vendors. It was easy and convenient calling in the claim. When I had a question about the service fee Choice Home Warranty reps (I spoke with 3) were consistently willing to understand my question and look into the notes and policy. So glad to have the policy. Thank you CHW team!

Choice Home Warranty is always so easy to use, we were happy to renew for a second year of coverage. Mike was efficient, helpful, and friendly while helping me renew our policy today. I appreciate that I was able to get this major item off of my to-do list with ease!

Plumber was responsive to our call to change the originally scheduled appointment due to a conflict on our end. When he arrived the next day, he was very responsive to my wife. Kept her informed of what he was finding. Confirmed our concerns with the plumbing. Explained in detail what the plumbing issues were and what the remedies that he was recommending. Discovered other issues in the process, heavy corrosion, heavy calcium build-up and NO cold water available in the one bathroom (we had no idea). He handled the communication with the Choice and was able to get an additional approval for the additional work which needs to be done to resolve all of our faucet issues in the kitchen and both bathrooms. YEAH!!!!

I was looking for quotes and comparing companies and Jay was professional, knowledgeable and forthcoming. He answered all my questions, told me straight out the information and that was appreciated. Although I was only interested in a year this company provide a variety of plans and programs that can span multiple years and truly save you money in the long run.

My AC unit is cooling, there is still some water in the pan. The technician seem very knowledgeable, but she stayed on a personal phone call while working, therefore I didn’t feel she was giving her full attention to what she was doing. The AC unit pan had overflowed and leaked. I have water spots on my kitchen ceiling. I had to insist she make a note of that in her report, I hope she did. She also had a young guy with her. I ask if he was in training, she said he is my cousin. I am sure the technician is knowledgeable, but I just didn’t have a good feeling of professionalism on a very important job.

JD checked the system very thoroughly and found the issue. He was extremely knowledgeable and quickly fixed the issue. He explained each step as they went through the process. We were very please with the service! We would recommend JD to anyone who needs this type of service!

Very very nice AC gentleman. Went about his diagnosis methodically. Drew a diagram to help understand the problem. Submitted the diagnosis. I think a window of 5 hours (11:00-3:00) is too long a wait. He had problems at one of his stops and arrived around 5:30. All day I waited. Window of service times should be no more than 3 hours.

Everything went smoothly until it was the time for choice to actually do something about my repair. As always they came up with extremely illogical excuse to do nothing about repairing my AC condenser. Every time you file a claim, Choice provides extremely annoying reasons not to pursue with the claim. Some gas is low on my condenser and it is not covered under. As a consumer how would I check the gas of any electrical equipment I have inherited with the house?

Service was prompt and professional. We reported issue on Saturday evening and the electrician was here on Monday. They were polite and professional. We were not sure they were the right company because the name said solar installers, so I emailed Choice to double check and they promptly responded that this company was qualified to repair our problem. We appreciate being able to get the response so quickly.

Bought a house and needed to have it re-keyed. So the process of getting an appointment is all done online which is convenient. However, they do not let you select a time so I was given a 4 hour window during my work day. They NEVER came. So I called and I received and "oops our bad" ** apology. Now they did say this was on them not Choice. The locksmith comes the following day and all of a sudden my $65 re-key is now over $100. It's truly amazing all these "hidden fees" that you get hit with after a tech comes. So basically you are better off changing your locks yourself or calling a locksmith bc it is NOT $65. Really and guessing my 3 year contract when I get screwed over on the first call. AND YES PLEASE HAVE CUSTOMER SERVICE CALL ME BC AS A NEW CUSTOMER I DEFINITELY WOULD NOT RECOMMEND CHOICE.

Sounded good but wasn't total systems covered Not!! Could appeal denial of claim. That took 30 seconds on the phone. She told me the same thing problem not covered. So after 9 months 1 claim the money I spent on monthly payments and claim cost I could have made a deposit on a new AC, which I now have to do anyway. So I am not Happy!! So I would not recommend This service!!! They were no help to me so I don't need them!!!

Updated on 6/21/2021: After 15 waiting for someone to respond to my claim, no one did. I suppose to have an appointment for today 06/21/2021 but that didn't happened. I called to cancel but they gave me the biggest runaround to get more time to keep me in the game. They asked the reasons why but they do not want to understand that for me the scam was over. I wouldn't take more excuses and more lies. I was promised an Cancelation email confirmation, that never happened. Still waiting for the email and they never returned my calls after. I am glad that I found out what big off the scam this Home Warranty is on time they only took me for two month. Choice Home Warranty to me is nothing more than a fraud.

Response from Choice Warranty was fast I received call from a young lady today. I was able to set up date for technician to come and take care of problem next week. She was very friendly and patient when I had to check my calendar.

Our air conditioner stopped working and we were pleased with the customer service and technician who helped get our new unit. I do wish more of the charges would have been covered but it was still thousands less than what we would have paid without the warranty.

When I talked to one of your salespeople, He told me things that was not true. I did purchase the plane. My credit card was billed before I received my contract, the contract was nothing like he told me. Look, one of your managers need to call me and let me tell you who this salespersons is. I have his name. I think that this company needs to hear the truth, The whole truth and nothing but the truth. The last problem that I had was a great job. I just think you have some salespeople that is not honest. Please give me a call. Thanks and have a blessed day. — William E.

Both the A/C units were not working. We got great help from Choice Warranty and both the units were fixed nicely. Mr ** was very nice and he changed the pad and explained to us in great detail. We tried and it is working ok.

Filed claim with warranty company for A/C not working, the next day they scheduled a repairman to come out the day after that, so now 2 days w/o air in 90°. The scheduled repairman did not show up and when I contacted them they stated I wasn't even on the schedule. Contacted CHW and they hemmed and hawed a bit and then stated that they would attempt to get a different vendor and would waive service charge.

When I called to get my ac's fan fixed at first the phone worker wanted to send an electrician to fix my ceiling fan! Tech missed first appt. No call. Finally came out. Said my compressor's motor was bad. Would most likely get the ok on Mon and be out Thur to fix it. Received the ok on Mon. Never heard from him again. I have been jumping through hoops since then. Because of my health I have had to leave my home due to heat. It has been 3 wk since this has started. Still no word from tech and we call him 3-8 times a day. No answer. Choice just says, "Sorry. We will try to get a hold of him."