Choice Home Warranty Reviews

The only reason I loved my technician is because I found him myself. Choice Home Warranty supposedly looked for searched for 3 days to have my air looked at and couldn’t find someone to look at it. We called someone and he was there same day. The whole reason I keep a home warranty is to have someone that helps take care of issues. Sends knowledgeable repair people you can trust to fix things. If I have to do all the leg work why have a home warranty. I am really rethinking extending my Choice home warranty.

Technician came out early and was able to diagnose the problem quickly. The technician put the shower head back together and informed us on what issue had occurred. The technician was professional and courteous the entire time. Would highly recommend the technician come out again for problems relating to our issue.

I submitted a claim for a failing pool pump (a rider on my policy). Choice first assigned a repair company that did not show up. Second company was reliable, but Choice refused to reimburse full cost for pool pump, and I was forced to pay substantial difference. When my policy ends, I will switch to another insurance carrier.

If I could give it no stars I would. It’s the worst experience I’ve ever had with a business. It took over two weeks and I took off from work to meet a technician that did not show up three days and appointments in a row for someone to look at our ac for repair. Finally on the fourth appointment they showed up and found the compressor to be bad and need replacing. After so much trouble of about 20 phone calls to sort out all the appointments and no-shows, the claim was denied because it was not deemed normal wear and tear. That in itself is ridiculous. How do you abnormally use an air conditioner? It turns on and off.

Pass service on work order and assigning someone to fix it. My AC unit was fix within a day and my tenant was happy. I recommend this company, they affordable, low service fees, and the act fast as soon as they received the claim.

I was lied to. I was told that I would be charged over 4 months for a 5 year plan. Checked my account and saw where the full amount was charged. Being a #1 rated company, this is sure disappointing. Hope if the time comes I need your service you do a better job (by being honest).

It was great. The plumber was very knowledgeable. He knew what needed to be done. His name was Steve. He was from Young’s Sewer & Plumbing. He was polite. knowledgeable. I would recommend Choice Home Warranty and Young’s Sewer & Plumbing to anyone. CHW set up the appointment with ease and the plumber arrived on time. He is coming on Friday to do the the job.

The technician whom Choice Home Warranty (CHW) sent to work on my AC knew exactly what needed to be done and did it right. We previously used another well know home warranty company, but they did everything to not do the work. They had contract clause to cover almost all situations to limit their coverage. CHW took care of my concern, in a professional way.

Pleased with customer service. Rolondo ** the case manager provided prompt and courteous service to help me replace the old electric dryer. I am very satisfied with the level of service I received and am looking forward to the replacement.

I tried to call and use the website. The answering service did not understand what I was although it says you can talk to it like a person but it only has set responses. I received a phone message that they couldn’t find anyone to fix my stove and offered me the option to hire someone but the guidelines to receive reimbursement was complicated. My stove is still broken, but I can’t get through to talk to anyone. Dissatisfied and disappointed.

Your technician was originally scheduled to come between 3 PM and 8 pm. I received a call that morning saying the tech would arrive that morning. No one was available to meet him at that time. Had to reschedule. When he came, the tech reported AC unit was operating normally but air flow was a problem. Filters needed cleaning. This was clearly incorrect. Since I was out of town my son-in-law contacted another repair service which replaced a part, got the unit running, and discovered a bad valve. Initial charge $454.95 to get the unit running and new valve ordered. Additional cost for valve, $725 plus install charge. Very unhappy.

Technician Phap ** of Mighty Oak Air LLC was superb. He was on time, courteous and knowledgeable of his craft. He was able to quickly diagnose the problem with our A/C unit and promptly did the repairs. He also made suggestions on how to use our unit more efficiently. I would highly recommend Phang and his Company.

Very helpful and polite agent. Answered all my questions and gave me all sorts of perks as far as prices and forms of payment. My coverage only starts in a month, therefore, I cannot say anything about the insurance services yet.

I had plumbing unclogged. Not only did I have to pay a service fee but I also had to pay nearly a thousand dollars because the required service wasn’t covered. Now I am frightfully waiting to see if my local water company is going to charge me for their services.

The whole reason we switched to Choice Home Warranty was because our last company had terrible customer service. My experience today as a new inquiring customer was definitely not the best customer service experience but not the absolute worst either. I felt like the representative I spoke with was not really listening to me when I expressed the reason I was leaving our previous home warranty company. In the middle of me explaining he interrupted and begin to tell me what I would get with the service which I already knew. I was rushed off the phone and he was on to his next customer. Based on this experience, we will see how the rest of our time is with you all. Right now if I have to give a company score at the beginning, I would give a C based on my first call and experience with you all.

Happy with the price that I locked in. I feel super pushy sales team. Received 8 emails from three different people. Also four phone calls at 0500 in the morning being the earliest. I get it that it is a certain deal happening only right now otherwise it is gone. The salesman was able to lock in a separate deal better than the emails were stating. This means the offers can happen at anytime and does not need be shoved at the client average of four times a day.

Great Customer Service. Very professional. Respond in a timely manner. Keep you with updates about your scheduled appointment. I would recommend Choice Home Warranty to a family or friend. I was very pleased with the company that was chosen to do the job.

The service tech was great and was able to take care of the problem. Knew exactly what to do and what was wrong. He was very fast, very knowledgeable. Had a great personality. My water works better than before.

A/C stopped working. Called Choice and they had someone out next day. Repair person was knowledgeable. He was on time and repair quickly. Very nice repairman. Person at Choice was very polite. Thank you!!!!

As far as the "provider of the service" is concerned I have only one complaint. They did a good job and efficiently replaced the unit. However Choice Home Warranty (CHW) insists that the replacement installation be "brought up to code." Therefore, I was charged $586 - paid to the technician on arrival and ONLY in cash. No credit/debit cards or checks. Interestingly I WAS allowed to pay the $65 first visit charge with a check.

SCARM - RIP OFF - DO NOT USE THEIR SERVICE- their whole system is fraud. Collect insurance premiums and decline every claim we submitted. Do not waste your money. This insurance company is a scam! Learn it from us.

The repair went very well and the repairman was great. He was polite, helpful and clearly knew what he was doing. On the negative side; I had a very difficult time getting in touch with someone to set up the repair. I received a phone call from someone who wanted to renew my “policy” and he was able to provide me with the way to get help. I was disappointed when I received a repair date that was four days out from the contact time. Apparently CHW was a bit confused because I received an email saying that the appointment had been changed to a more reasonable day. But the job was completed quickly and it is a job well done.

I was with American Home Shield for 5 years and I never had a problem. l should have never left them. My sister was dissatisfied with them not me. The first major problem happened with CHW and l couldn’t get the drain flush. My drain backed up in my basement and Mr. Rooter cleared it but wanted to make sure with the flush. You denied the work, but l know AHS would have because l checked. I know there are pros and cons with both companies but homeowners suffer in the long run.

I am very happy with my home warranty. I had a problem and they scheduled my appointment with their contractor. The company they contracted to rekey my home kept me informed with my appointment time frame and did a fabulous job.

Fast and efficient service. The service was very satisfactory. The technician was experienced and explained in detail what was going on with my water heater unit and also what he did to repair it. I now have running hot water again.

Michael was extremely informed on the product, answered all our questions with patience and listened to our concerns. We haven't used the service yet, but feel better about having it in place if something needs repair. We have used a warranty company in our former home in a different city, and the coverage offered with Choice Home seems more comprehensive.

Our technician was friendly and helpful. He was able to come a day earlier than expected and was very good with communication. Has experience with the insurance company and was able to help us through the process. Would definitely recommend Suburban for dishwasher repair issues.

Your excuse for denying my claim is based on the lack of maintenance by previous homeowners. You are such a rip off!! I canceled my policy since you can use that excuse for any claim. I'm telling everyone and paying negative reviews any where I can. Horrible experience, Waste of money to buy home warranty insurance. I've contacted my friends at ABC and NBC. Your advertising is false. You're scamming people.

The technician called before coming to the appointment and was on time. He was experienced, and answered all my questions. He did a great job! I would recommend him to anyone. Tech even changed his shoes when he came into my home and he wore a mask.

Fixed the problem and discovered another one, which will soon be fixed. Explained problem in clear way for me to understand. Very knowledge team of two persons. Answered all of my questions satisfactorily. I would recommend these people to others for washing machine repair.

Fast response considering this is Arizona and AC technicians are very busy this week at least. I like the option to find my own technician if Choice could not find one fast enough. Thank you Choice Home Warranty. The service technician was prompt and actually came earlier than told.

Todd was very knowledgeable. And it was this reason that we went with Choice. We were in contact with at least six other companies, but because of Todd and his wonderful personality choice got the contract. We hope that the next year is as good as the sign up was.

He was very knowledgeable and pleasant to talk to. He answered all of our questions and made us feel welcome to the Choice family! Thank you Michael. We cannot wait to use the service and services at Choice!!

Outside outlet wouldn't work. Discovered the problem on Saturday and by Monday morning there was a repairman here to handle it. Repairman attending to the problem was very professional and knowledgeable. Very happy with Choice Home Warranty and Baker electrical service.

First the good: Starting claim was easy, and we had a technician assigned to our case very quickly. Now the bad: People in "customer service" are abysmal. They kept claiming they hadn't heard from the technicians (after having them come out twice) and I watched both techs fill out the online form and send it to CHW. The technicians company told me THREE TIMES that no parts were available for my oven, but no one of CHW would bother reaching out to the repair company. Finally they reassigned the claim to another repair company who went through the same process: Oven broken, no repair parts available.

Water heater went out, called CHW on Monday morning and had a repair the same day. He was very respectful of my home and me. Have been with CHW for 3 years....no complains from me, they are so nice to work with.

Thanks for looking over my Air Conditioner, seeing how it works, and making it work much better, thanks. The Heating and Cooling company that came to our house if a few days did a good job and let me know what was going to be done.

Used Choice two or three times now and I’m impressed and grateful for this service. I placed an order for my A/c early one morning and received a reply four hours later with an appointment. Jose was fantastic. He is professional and got the job done. Thank you Choice for Jose from our local servicer

Rapid response with knowledgeable representatives. Pleasant and congenial people. Performed their services promptly. I'm pleased with how well they repaired and removed the debris which was created during their services. Home Choice is highly rated by this subscriber and absolutely recommends this company to all homeowners.

Had experience with similar problems. Obtained the necessary repair part. Advised me on the reason for the problem. Completed the repair successfully and returned the water heater to operation. The technician was very courteous with both me and my wife and answered all of our questions. He called in advance and arrived promptly at the time he indicated.

I was pleased they came in fix the plumbing problem. Good attitude, very pleasant. Explain their job only allowed them to fix the leak and they did. Waiting for the wall to be fixed. Put in my claim it was easy. Someone emailed me back. Got in touch with the contractor. He called came out got it done.

Choice provided the opportunity to use my own technician. My air conditioner was quickly up and running in the heat. The agent was helpful with the paperwork. I will renew my service for another year. Thanks for all of your help.

The technician from Haugstad HVAC was on time, took the time to explain the system and was very thorough. Even after he figured out the problem, he continued to delve deeper to see why it happened and was able to explain the issue.

My experience through the whole process whether I called and put a claim in and did it online. The respond to my request was in a timely matter. The different techs reached out quickly and repaired my issues. My only concern is if the same tech is there to fix more than one problem why do you have to pay more than one service fee? Overall great experience.

I called about my refrigerator, one year after I called last year. Apparently, when I was "cashed out" last year for my refrigerator, I was provided with inaccurate information. The part last year was $45.06, but Choice chose to cash me out instead of fix my appliance. I protested this but that was my only option. I was told I can make a claim again in one year, even with the cash out. What wasn't explained to me was that apparently, I was supposed to pay more for this option. Now my ice maker has broken and Choice is refusing to fix it.

Im pleased with the technician, but not with the Choice service because I have 2 fridges with issues and your program that I am paying for doesn't fix EITHER ONE. As for the tech - He was not able to fix the problem, but he explained what needed to be done before he could return. He was pleasant and gave suggestions for things to do to maintain the home.

Salesperson Albert ** lied in making the sale, said Freon was covered and I called later 6 hrs after and CS told me it was not covered. Call is recorded. Will file FTC complaint for unfair practice. No reason why you have to lie, when I called he would not even talk to me. You are all disappointing.

Having to call for air conditioning that stopped working was stressful to say the least… I was so worried I would be told it needs replacement because of its age… NOPE! The hvac repairman came out.. Found the issue immediately, had the part available on his truck.. Fixed it.. Waited till the AC came back on and running properly.. Couldn’t be happier!! Thank you!! He was so informative and helpful..

I have had to file claims for my garbage disposal, my dishwasher, my dryer, my washer and my hot water heater. This is my 2nd year having this home warranty. I have had an issue twice with the same repair company so when I see a job assigned to them, I cancel. They came out, accepted my service call fee and then refused to do the work saying CHOICE would not approve it. CHOICE ended up sending another tech and I didn't have to pay again. I can say Choice itself has been pretty good about getting the w/o assigned and approving the repairs. I will remain a CHOICE customer as long as I can.

I said that the hot water tank was making a bubbling sound. He thought there was air in the line coming out at the sink. What he did was lower the temp of the tank and purge the pressure relief valve. It helped some but I am going to ask him to come out again.

The mechanic determined that a electrical part had to be replaced. He said that the part would probably be delivered in three days. Unfortunately, I learned that another mechanic would install the part by July 6th. This would mean that I would not have any way to wash my clothes for a period of about 19 days. Either fix the washer faster or I will pay $200 and provide me with a new 4.5 cu. ft. front-loading washer.

Service provider was AWESOME! He received a bad motor for AC fan and, when contacted, immediately returned and worked until very late in the evening to get the AC up and running. It was the 2nd hottest day this year and we very much appreciated his commitment to getting this right!

Phil did an excellent job...as he received information, he relayed it back to me... Made sure I understood the process and what to expect... Confirmed appointment and adjusted his schedule for me. Came within the time he stated and made sure everything was good before he left and answered all of my questions... Thanks Phil.

Professional Service person arrived on time. He quickly diagnosed the problem and efficiently replaced the capacitor within 45 minutes. The Air flow was operative and cooling with a few minutes. I would highly recommend him and use this company again!

Michael ** was the service rep and quickly responded to all my questions and gave fast, courteous and amazing customer service. Locked in Home Warranty with 3.5 years as a veteran and I am excited to be part the Choice Home Warranty Family.

Choice Home Warranty has denied my claims twice and I've only made 3 service requests. They deny a claim, you dispute it and they don't even respond to your emails. I had American Home Shield for 10 years and was NEVER denied a claim. Don't sign up with CHW. It's a total waste of money.

I am blown away with how quickly Choice responded to my request. In less than 24 hours the service provider had contacted me and in less than 48 hours the job was completed. This would have NEVER happened with my previous home warranty company. I’ve already recommended Choice to 2 coworkers. I’m SO pleased. Thank you!!!

The representative at Choice Home Warranty was very helpful and repairman that came by initially and very professional and knowledgeable and they are now waiting for parts to arrive in order to complete the needed repairs on our microwave/range and refrigerator.

1st time used 5 star. The time frame on this repair, double talk by different individuals, and reassignment same company. One month maybe to complete. Repairman this time so far 5 star. It will cost us about $50 in washing when this job is completed. Another 2 weeks?

I called for info after receiving e-mail from Albert ** who couldn't be found. I like continuity so I called back only to reach others, not Albert so I spoke with "Bob" who said he'd be my contact. After fielding and receiving info and questions and negotiating a plan and price, I committed and gave my payment info. Bob said I'd receive policy info by email with particulars which I did but my address spelling was wrong which I wanted corrected so I called back in less than 5 minutes but no one could connect me to or appeared not to know who Bob was so I was put in touch with Toshanna who said if I called for service to customer service, whomever I contact would provide service for me but I did NOT have just one person on a consistent basis.

I have needed to call Choice now on three different appliances and each time they fulfilled my expectations for service. Their response time has been pretty good as well. No hassles like with other companies. I highly recommend Choice Home Warranty.

Hi. I had an account with Choice at my former home and was nothing but completely satisfied. Due to the fact I lost my husband of 51 years I had to sell my home and downsize as I could no longer keep my home. In my new home I wanted Choice again and when I called in I got a salesman to give me a quote. As it turned out I could not afford the three year plan in one lump sum so we decided on 3 installments which would be fine however for whatever reason (I am assuming it is his commission) he got very pushy about it. He kept giving me these "deals" and I kept telling him I could not afford the full amount at this time and he just kept saying use a credit card.

Excellent communication and clarity from Wayne **. We didn't waste time and came to an agreement efficiently and moved me from First American Home Warranty to Choice Home Warranty. I will cancel my First American Policy in the morning, and send a copy of it, cancellation date 7/12/21, to Wayne, so my Choice American Home Warranty can commence then.

Please hire this person for your HVAC needs! He was such a blessing! Our tenants A/C went out. We called home warranty hoping for the best, knowing normally that’s not what you get. We prayed… HE answered. Joseph with Houston HVAC Express (832) 883-7474. He was dispatched and worked all day to get the A/C fixed = SAME DAY! Wow. Here are the tenants text comments when I asked if they treated them well: "A+++. Dude knocked it out of the park! He was working so hard out there so I offered him some pizza and he politely said "I'd rather finish the job" and kept working. Absolute gem. …That's work ethic if I've ever seen it." Houston HVAC Express (832) 883-7474.

My unit went out on Saturday and repair man was not dispatched until Monday. It was very hot and uncomfortable. I felt a repair man should have been dispatched sooner. I hope that my next experience is handled in a more timely manner.

Very straightforward and to the point. Did not find the leak on my refrigerator, very disappointed in having to pay the $65.00 service fee. The guy was very polite and really looked for a leak but could not find it.

My garbage disposal was leaking terribly all of a sudden. I called into Choice Home on a Saturday morning. On Monday I was visited by J & L Plumbing who found the non repairable leak. He immediately left and went to get a new garbage disposal. He came back and installed it immediately!! I’m very happy with Choice Home Warranty company and will refer friends.

The Sales team did an excellent job in answering all my questions and were very knowledgeable of their products. Very easy to talk to with no pressure sales pitch. They did everything they said they would in completing the purchase.

My microwave could not be repaired and Choice Home said they would remit a check to purchase a new microwave to Lowes and I am still waiting. The man we talked to said he would remit a check to Lowes. We are still without an over the stove Microwave.

Choice HOW sent contractor who first said coil needed cleaning. Two hundred dollars later STILL LEAKING. Now they say the unit was installed incorrectly (40 years ago) causing it not to cool properly. Well, it's cooling perfectly. Choice will not take responsibility for their unqualified contractor. I am cancelling my account. I am better off without these clowns.

I had my washer go out suddenly and had to file my first claim. The process was very easy and the response time to schedule the service call was within 24 hours. I thought this was Impressive and the repair person was very helpful.

Very prompt and excellent service on my claim. Highly recommendable service. Technician was excellent and prompt on the initial response and actual service. Have recommended CHW to my friends. I give them 5 stars every time I had a claim.

The last 2 calls for A/C repair have been easy to schedule, fast and with a good outcome. Mind you they were kind of easy fixes. Hope to keep receiving good service and results are as expected in the future. Thanks.

I called Choice on a whim because our current policy holder has once again increased their service call fees and yearly policy cost to renew. As seniors on a fixed income and advanced age dictates that we have to rely on service providers to service any failed systems and appliances in our home. Choice provided affordable options that our budget could handle. Our contact individual was very cautious, helpful and knowledgeable. We look forward to a long association with Choice.

Choice set up a appropriate Technician in a timely manner. Choice Home Warranty and the assigned worked closely with each other. Technician paid respect to COVID-19 portal calls as he approached the customer Home. Yes, I would recommend their services to anyone.

CHW was negligent when finding a technician to repair our problem. We suffered with the heat a week with no air. I had to call and raise a little ruckus to finally get CHW to follow through. We pay our premium but obviously that doesn’t count. You have our money so why work for us?

The service repair man said that when he get the okay to repair the hot water heater he will fix it. Well he got the okay and said he will call us the next day at 9:30 a.m. He never called us even after we called him twice. Three days without hot water is not fun. Choice Home Warranty should make sure they send someone that is dependable.

First of all it was my understanding that the Deductible was 49 not 75 dollars. Next nothing was fixed and I was told by technician that it could be 2 weeks before repairs are made, now that’s a lot of dirty clothes between now & then.

We called C.H.W. on 6/11/21 for repair to the a/c unit. The technician promised to show up on 6/21/21 but did not do so. I called C.H.W. again on 6/21/21 to report on the non- appearance of the technician. Again I called C.H.W this morning and hoping for some positive feedback. There are 4 children living in the house and it is critical to have a functioning a/c system.. Please help a.s.a.p.

My property manager called in our first claim yesterday. I don't know if it was handled yet, but your company came highly recommended, so I'm hopeful. Your coverage looks good and your people seem helpful. I'll let you know after I hear back from the tenant or the property manager.

He did a great job. Very respectful and maintain the 6 foot rule because he was not vaccinated. Please make sure that the people you hire are vaccinated because most people are vaccinated. It is safer going into people houses but he did a wonderful job.

Still no results from claim file back from March of this year. Spoken to two different case manager. The second one made me an offer I accepted, after six week of waiting still no check. I called back to find out my offer was denied with no falling on communication from no one. Still terrible. I already went out and purchase a new dishwasher and still have received my fund.

Igor, the technician, was very professional, nice. He explained and completed the job in a timely matter. He was on time. Very good service. I would recommend this company to my friends and family, and I would use this company for all my properties. Thank you CHOICE for the service.

Saving Grace Plumbing was great. They were on time and efficient. The plumber was friendly and cleaned up after the appointment. I highly recommend this company. I’m sorry that I don’t remember the tech’s name. Choice Home Warranty has been less than cooperative. I have been unable to get service in a timely manner.

It was a pleasure talking to Bruce **. He's knowledgeable about the product/warranty and explains everything I need to know. He sounds very respectful and interested in providing me the best possible deal in covering my appliances. I will definitely recommend him to all my friends looking for home warranty.

I called in to have my A/C unit checked. It makes noise when starting up and doesn’t get the temperature down to the stat setting. I was told issue with supply and return ducting. The tech informed me that it was not covered. Not did the tech check the condenser for loud start up.

So far my experience with customer service via email and phone has been great. My unit has not been repaired yet. Once my unit is repaired and my reimbursement has been paid I will be happy to give CHW a 5+.

We have a relatively complicated procedure to receive reimbursement from CHW. There aren't technicians available in our area so we have to obtain our own, pay them, complete other steps and then we are reimbursed. I am pleased to say we've always been reimbursed!

Just called in claim. Phone contact just waiting for response from service company. Nothing more to say at this time till after call taken care of. DONE FOR NOW. The experience with the automation end of the call was disappointing. Had to request live person.

I have run into too many loopholes and every time a claim has been done for my A/C unit, CHW has continued to deny the claim stating they aren't responsible for this, they don't do this. Telling you now this home warranty isn't what it's advertised to be that is for sure. I will be looking elsewhere.

I submitted a Choice Home Warranty request, 06/20/2021, because my home air condition stopped working. An appointment was scheduled immediately for the following day, 06/21/2021. The HVAC Technician from HVACExperts called in advance and came during the scheduled time. He was friendly, respectful, and professional. He diagnosed and fixed the air condition issue within 30mins. Thanks Choice Warranty and HVACExperts.

This warranty came with the house we bought. My one HVAC unit needed to be replaced. Even the service tech said you would deny that as another house up the road you changed the wording of the technician and gave them a runaround that's still going on. For that reason I'm just buying my own unit.

Impressed with the speed in which Choice Home Warranty responded to us, but disappointed with how long we would have to wait for a repairman - 11 days! Luckily, the washer reset by itself, and 12 hours later, I’m able to use it again. I canceled the repair appointment.

This page tells me to be accurate and Fair. With most other Home Warranty company when you call you receive you pay a deductible online and most of the time that is the only cost you pay. We Choice you pay a deductible and an additional price. So you do not know what you are going to pay. It takes 48 hours for someone to contact you regarding the repair. Most other places 24 hours or less. So in case of an emergency, My Hot water heater, if we did not keep calling, it would have been 72 hours. I have made 2 claims with Choice and both were terrible experience. We told them to cancel after the first experience. They begged us to stay. That was the wrong decision. I would not recommend this company to anyone.

It's unclear whether I'm reviewing the technicians or the warranty company, so I'll start with the techs. They were excellent and did a great job correcting our issue. I will certainly work with them in the future. The home warranty company needs to improve. Took too long for them to locate a contractor to work with. Issue was not corrected for a week. I'm now concerned what might happen if we have an emergency situation. Would not recommend Choice Home Warranty based on this experience.

When I set up for plumbing appointment, it was given 6 days later. No one showed up to fix the problem. Could not reach the plumbing company easily. I called Choice Home Warranty to arrange for a different plumbing company. This appointment was also for 5 days later... this would be almost 2 weeks from the start. I called Kintex plumbing. They gave an early appointment. Came on time and fixed the problems. It was lot of effort including many phone calls to get the work done. It should be easier.

Kenneth ** did a great job. Not only did he fix the leak but he also unclogged the drain. He also demonstrated how to clean the drain in the future. He was very quick, friendly and helpful. I am so happy with the experience. I have used other local plumbers but he by far excelled them in service and communication.

I feel that CHW does not coordinate scheduling with their contractors. Had to be rescheduled. Once the contractor arrived. He was extremely professional, pleasant and helpful. He gave excellent service and PM suggestions. Very good overall experience. Just the scheduling issue.

My issue is with Choice Home Warranty. I have a 4 year policy. I put in 3 calls for warranty help in the 3 years. Only one that was accepted was for a garbage disposal. This is completely unacceptable. They find a reason to deny any claim.

This is the second time I filed a claim. Once for my dryer and this on for my a.c. No problems. Filed the claim on Friday. A tech was at my house on Monday. No hassles. Tech fixed and only paid my service fee. All good here! Thank you Choice and Bennett and Sons. Good work!!

I want to thank Safe Flow Plumbing for fixing our leaks, they did what was needed to get the job done and were friendly and easy to work with and would recommend them to anyone and would call them for future plumbing needs. Thanks, Jim **. CHOICE Home Warranty Customer.

It's always a problem. I have used it very little and it's always a no most of the time. I bought this insurance because I'm retired and didn't want to have any stress. It has been more stress having it.

Technicians were very nice and professional. This was a very pleasant experience. They asked questions of what was the problem with the washer. They had to wait on CHW to give the ok to fix the problem. They ordered the parts and rescheduled.

He was courteous, prompt and professional. He knew exactly what he was doing and found the issues wrong with my washing machine. Please send e-gift cards as I need to purchase new washing machine as soon as possible. I’ve been without my washer for at least 7 days. Thank you in advance.

Overall experience is good, had a few problems but they were always resolved. Customer service is great and they respond immediately. Have been approached by numerous warranty companies but like what I have and wouldn't change. Price is reasonable and the service is above average.

When my air conditioner unit stopped working I went to Choice Home Warranty website and answered a few questions. They had a tech at my house two or three days later. It was my thermostat, not the air conditioning unit. We’ll have to see if they’ll pay for the replacement.

Great technician at C & T !! He was thorough in determining the problem on our refrigerator. The technician turned the request into Choice in a quick manner. He was professional and courteous. I would use him again in the future.

The technician who came to look at my issue was fantastic. The experience dealing with Choice Home Warranty to get to the final resolution was terrible. The technician went above and beyond because he too had a hard time dealing with Choice Warranty so the whole experience for me and the technician wasn’t great but the technician was persistent to make sure my issue was resolved.

I haven’t had to use my warranty yet, but knowing what I do about other home warranties, my experience so far is great. The salesman was well versed in the policy and answered all my questions very well. I look forward to working with this company.

I had my first issue after 6 months with my CHW. I sent in my claim and I received a phone call back within 30 minutes asking about my situation and telling me they would follow up with an email. I don't know about you but customer service to me is communication via phone. The next morning, I checked my email and I didn't have a technician assigned to the job. I then received an email that I could find my own technician on the reimbursement program. I needed my air fixed in the heat of summer.

The person that assist me was very professional. I would love to have him every time that I call Choice Home Warranty. I thank you for have good employees at your company. I am sure that all of my need will be met with the assist that had.

No one wants to speak to me about cancellation of this warranty due to a financial emergency situation. Please cancel. I spoke to three reps and they transferred me to the cancellation department and there was no answer or they just hung up. PLEASE CANCEL!

Some repair work was done (a part was changed) but A/C is not working properly- it is still hot here (81) after over 5 hours of cooling. Technician should check temperature at vent to know that real cooling is occurring.

It is partly my fault that I did not understand that my AC had to be out for 24 hours before I would be serviced. I will be 92 as of tomorrow. I am diabetic, have Asthma, and am very fortunate to have had a daughter living nearby to come and get me and my 13 year old cat and transport us to her home. I was already having signs of heat created stress when she arrived. The following day when I was advised an expert in AC and heating would be arriving to fix my AC, just 15 minutes inside that oven hot house waiting for him caused breathing problems. Thank God this good man arrived exactly when he said he would and very quickly fixed the problem. I would not advise anyone to buy Choice Home warranty unless they are absolutely sure they have a safe place to go in an AC car during extreme, deadly heat wave with temperatures soaring well above 100 degrees regardless of your age.

Technician troubleshot the issue quickly and professionally. Very happy with the service and we got our air back quickly. It would have been perfect if the tech could have provided a bit more information rather than having to guess or ask about what was going on or what to expect. Aside from that very happy with the service given.

My agent was Caring and concerned and I feel he did the best he could for providing me with options and did not force me into anything I did not want. His knowledge of offered products was excellent and honesty was conveyed.

Choice Warranty impressed me with the Fast, precise and sufficient response. Made this time of relief and need a very pleasurable experience. Great job. This proves my Choice to chose Choice was a good choice. Well worth the cost. Again I am greatly impressed.

I don't understand why Choice cannot mail us a copy of our Contract. When I went online to review our Contract, Page One is an envelope addressed to us with the notation "Contract enclosed". I was informed that you do not use the mail service any longer and ALL contracts are via e-mail. I do not have a printer, so how can I get a copy of MY Contract if you don't mail anymore? Page ONE should be removed from the Contract information and a phone call would have been eliminated. Thank You.

Very professional prompt…issue assessed and resolved the next day. Their service was so good I referred a friend to them a few days later and she had the exact same experience. This was my first time using my warranty and it was done with ease. Thanks.

Jared ** was my salesman. He argued with me, spoke over me, would not listen to my requests. He hung up on me when I refused an up-sell. He called back and tried again, and hung up on me again when I told him to delete my information and not charge me for this plan. I tried to call back, he answered the phone trying to disguise his voice and called himself Gary. When I asked for Jared, he transferred me to voicemail. Absolutely absurd and unprofessional. I said to delete my information and not charge me - he did anyway. This charge is fraudulent. Review the recordings and make this right. Contact me via email, do not call.

Your response was fast to pay some $ for a replacement, but it could take up to 30 days before receipt plus limited to Lowe's only. It didn't have in store the replacement, but Home Depot did, which the e-card would not apply.

I'm very happy with the job they did. The workers were very courteous and they finished in a timely manner. Everything was cleaned up when they were done. I would gladly recommend this company to friends and family. Thank you for great service.

The repair person did an excellent job. After explaining issue he quickly determined issue and correct. Not so happy with the automated phone claim system. It has issues understanding. Squirrels are not freezing. (See claim notes).

I am disappointed with customer service dept. Difficult to understand. So far seems like Choice does not provide very good service and don't cover items that I feel should be covered. You do not stay in contact with the customer.

I was having a problem with a toilet. My local plumbing company checked and said it was the sump pump. I then called Choice Warranty and they sent someone to check it out. The technician was courteous and very knowledgeable. After he got permission to replace it he went back to his business and got a new one and installed it. He answered all of my questions easily. Highly recommend Best 1 Plumbing.

Katlin was very helpful with my issue and understand me. She call me back to let me know that they were going to send someone to check my water heater the next day. Thank you so much Katlin and great customer service.

To date all repairs have been truly wonderful. We appreciate the consideration, expertise and knowledge your workers bring to the table. We are relatively new to your service. You were recommended to us by our daughter who used your service in Dallas, Texas.

Pertaining to service work for Duct Work. Already had annual maintenance service and HVAC tech recommended the ducts be service due to insufficient flow. Work order sent Air Conditioner tech to check the system. Condenser had gone bad. I asked for Duct Work and got AC tech. I finally was contacted by CHW for the Ductwork yesterday. So, lack of communication with CHW with another problem found a new one.

The young man that I spoke with was very polite and answered all my questions. We had their services when we first purchased and had used their people. The repair was professional. We stopped using them when we refinanced the home. We just refinanced the home and now we chose a GREAT, HONEST company.

Usually got quick response for our claim, used to send expert people for each claim as early as possible. Customer service is very good. Choice home warranty trying their best to provide us excellent service for each claim. Very punctual and friendly.

We submitted a claim with Choice Home Warranty on 6/9/2021. We live in Texas and unfortunately our air conditioning was not cooling properly. On 6/11 the warranty company sent out a technician who determined the zone controller was malfunctioning. He indicated he would submit the findings to the warranty company and would call us when approved to get the repairs completed. We received an email on 6/14 that they were denying the claim under a specific exclusion. We submitted a rebuttal assuming the person that denied it wasn’t clear on what the part was. The policy does specifically exclude dampers (which we understand) however nowhere in the policy does it exclude zone controllers.

Just getting to know the company. Hope to give a great recommendation in the future. I have been trying to get an into an insurance like this for years. This insurance has all the features I have been looking for. I hope it does not let me down. Hope to be a customer for time to come.

Poor service. Was no help at all. We had to handle ourselves because their office was closed. We tried to call and only got an answering service and got no one assigned to us to handle our problem. Tried to email to get prior approval to get reimbursement. Still got no response.

I've had the need to use the Choice Home Warranty services on numerous occasions and I haven't been disappointed yet. The service is second to none and the efficiency in which they dispatch service personnel out to make repairs are exceptional. I would highly recommend this company to anyone seeking a trustworthy warranty company. Thank you.

Service was very prompt and much appreciated because our AC was out and it was 85 degrees in the house. Repairman came in 3hrs from call and had fresh cool air blowing within 30 minutes from arrival time. He was very polite.

Phone conversation with Choice warranty very helpful and professional. Strobert Tree Service staff also very professional, explained service and cost. Technicians very professional and cleaned up after service. I would definitely recommend Strobert Tree service to my friends and family,

Our first request for repair was placed on May 28th, by June 18th, we had 3 service techs turn in estimates for our repair. CHW wanted to send out a 4th service tech. Aggravating! I feel like we got the run around simply because the advice of the service techs was not what the company wanted to hear or pay for. We called our own company - who had same recommendation and are requesting our $ back from CHW.

They chose top notch contractor to do the job. The company they hired has a very high rating on Google and Yelp. So glad they work with quality contractors which is not the case with other home warranty companies. So glad I have Choice home warranty!

The salesperson made my whole experience very easy. He was very knowledgeable and worked very hard at getting me an agreeable rate. He explained in detail all of my coverages and offered different plans. He also explained the process of recommending addition friends or co-workers to join this system.

I've had to have an electrician come out twice, change plug in kitchen and a change plug in breaker box. Different issues but was able to have same company and technician. I liked that so at least the tech was familiar with property.

The young man I spoke to went the extra mile to help me with my new purchase of my warranty. Amazing customer service. Hopefully if I ever have to call them the same experience of care is duplicated. I read this company is the #1 company in the USA!

Sent first ac repair team, and they were strung out. Didn't fix anything, didn't add freon. Second AC repair team was great, however CHW, will not cover part under warranty. So far CHW has been a nightmare, and customer service is horrible.

I submitted a claim for my A/C unit going out. The claim was submitted on Thursday morning and I received an appointment notification Thursday afternoon. The only thing that I was a bit concerned about was that the appointment for Saturday 3-6PM. I was worried with a baby at home to have to wait so long. I contacted the vendor directly and Jose was able to put my ticket as a priority on the same day. He made sure that he squeezed me in at the end of his appointments. I am so thankful to Mr. ** as my AC was back up that same night. His customer service was amazing and his sense of urgency for his customers was impressive. Thank you to Jose at the Vendor's.

I was very surprised to see how hard it was to find an AC service that was willing to accept the work when they found out it was with Choice Home Warranty. I called several Heating and Air providers and none of them will do work for Choice Home and/or the other home warranty firms. Many of them indicated that they would diagnose the problem only to be told they could not perform the necessary work. This has really opened our eyes to extended home warranties. We were lucky that a provider 35+ miles away was willing to make the hour long drive on a Friday afternoon. They initially took the assignment but later emailed when they saw it was out of the normal area. We called and offered to pay an emergency fee to take the job and fix the AC. We still fear what happens if no one wants to pick up the order to make the repairs? It was unfortunately one of the hottest weeks in a while so that didn't help matters.

My ac unit went out and Choice Home Warranty would NOT cover any part of the cost. $6k out of my own pocket. My recommendation is stay the hell away. They take your money and will NOT pay you a damn thing.

Thus far I have only gone online to request a claim and CHW has lives up to my expectations. I requested the claim on Sunday evening and by Monday morning, I had an email with the appointment information. I hope the rest of the process runs this smoothly.

The technician was knowledgeable, kind and fast. The AC was up and running in less than 20 minutes. He talked through the solution and a plan of prevention for future break downs. He also provided very reasonable estimates to replace my units in the future if need be.

Technician came to our house Saturday morning. He started right away and had our AC fixed in no time. Very knowledgeable and even told us how old our unit was. Put everything back and cleaned up. He was extremely nice. My husband and I where both impressed with him.

We have been without AC for over 3 weeks, What it all boils down to is that Choice received only part of the problem diagnosis from the service technician due to limitations in the Choice reporting system as he could not enter a 2nd potential problem. We have submitted a detailed email to the Case Manager and still have not received a response.

Technician was very proficient in completing the repair needed in a swift and efficient manner. Technician was very careful with keeping the work area clean and safe. Technician was very knowledgeable and was willing to explain the issues with what was happening with our unit.

Our Garage door was acting up. So we called CHW to schedule service appointment. Luke, the Tech was great. Timely service and schedule was set up by CHW and Service company. Thank you for fixing the issue with the GD.

I started to end my warranty because of some previous experience with another company ..NAJI CO INC was amazing...solved my issue really quick. Also gave me tips to keep my unit running smooth...Added the greatest customer service and called to see how everything was going....I would definitely recommend their services again..

After 2 days of waiting for a appointment no one showed up. THEN THE WEEKEND CAME. NO HOT WATER FOR ONE WEEK WITH COMPANY AT MY HOUSE. AUGGGG. I really wish they came up with another plan. I need this taken care of today please.

We are definitely fans of Choice Home Warranty. Our AC unit was not cooling. It happened late Thursday night. I immediately went online to file a claim (easy process) and a technician was here on Saturday morning. He fixed the problem in 30 min and all we paid was the service fee. Very pleased.

I filed my claim on Jun 7, 2021, my appointment was scheduled on Jun 8th. Your CHW technician finally received approval to refilled it with refrigerant. He checked the A/C unit and was unable to locate the leak. I mention to your technician that there must have been a leak if the refrigerant was low. On Jun 9th, I received an email advising that my Case Manager was Ms. Kerren ** and she asked me to call her at ext 4706. I tried several times. 11:19am (EST), and 3:04pm (EST), each time I left voice messages.

I emailed or sent a message to get my ac looked at for an earlier date. They scheduled it for June 20th on Father's Day. We reported on the 10th of June. I wanted it sooner. Nobody emailed me back or called. On top of that the number that was giving to me to call the guy to come fix my AC never answered the call and never came over. No text was sent. Nothing. So here we are with the ac still not running well. I'm very disappointed. If I was late on a payment you people would be calling for that **. I'm paying for service and I got nothing.

My AC unit is approximately 20 years old according to the information on the units and the technician that came out. And it’s time for a replacement. They usually last 10-15 years. They have denied the claim to replace the one that’s out saying it’s not due to normal wear and tear. Just anything to not cover the expenses. The woman at the customer service was super rude and unprofessional. Before you decide to go with this company Please check the BBB site and check out the lawsuits against them.

Choice warranty responded quickly. The technician, Yousef contacted me before the repair, arrived on time, accurately and quickly diagnosed the problem and fixed it. He also gave me some maintenance tips.

First time contacted CH about a plumbing issue, tried to sent a nonlicense plumber. Call and was told someone else will contact me. Never did, hired a plumber myself. This year air conditioner not working properly, contacted CHW. First contractor did show after confirming appointment, wouldn’t return calls. Contacted CHW again, another week of calling. Again contractor no show.

Bethel Tech Service did an excellent job. The technician that was sent to our home was very thorough and professional. He showed up on time as promised. We would highly recommend Bethel Tech in the future.

My air conditioner stopped working on 6/18/2021. I put the work order in on 6/19. Someone was here the next day. That's love to me. It not fixed yet but the service was fast and it's the weekend. Thank you.

The gentleman that sold us our policy was very courteous and reviewed the policy options and offered advice. At this time we are very pleased with the sign up process. The policy appears to be much better than our current policy and substantially less expensive.

Repairmen were great and very timely. The administrative part can be a little more compassionate. Information provided to us by phone was not entirely accurate. Email information gave us the information we needed. Glad to have it repaired as temperatures were close to 120 degrees.

The technician was great. He took his time and fixed the problem. He called and was very professional and clean up after himself. I would recommend him. He made sure he didn't mess up the house and took covid precaution.

Bob was very polite and thorough and answered all my questions. He was very knowledgeable about his product. It was a good experience. I would highly recommend Bob and Choice to my friends and relatives. Thank you for the opportunity to respond.

Technician was prompt and very polite. Asked the unit so he could determine the problem. Already had all parts needed to fix problem. Went right to work. It took him about an hour to fix the problem as he was having a conversation with my husband. Very satisfied.

Need electrical breaker box for air conditioner to work. Also fan motor on air conditioner. Still waiting for serviceman to pick up order. In 100 degree weather & grandson that has seizures if he gets too hot. I can’t wait forever.

Unfortunately I had to sign up for another account because 4 different agents couldn't help me transfer my account to a new address and customize my existing account to my new home. Old policy # **, new # ** with email **. Please ensure I received my grandfathered discounts. Thanks.

Filed 2 covid delayed claims and was scheduled with technician visits within 8 days. At eighty dollars for each, I bear no grievance. I will be writing a more comprehensive review after the needed repairs are completed. I love the level of service but the survey requirements are ridiculousness.

Sent an email on a Sunday and got an answer back in less than 30 min. Great customer service. Also it was very easy to file the claim. Received an email almost right away explaining the process to me. It was a very good experience.

The contractor responded to my request in a timely manner. He arrived on time, with Covid attire in place, identified himself promptly, fixed the problem with my garbage deposal and was professional at all times. I would recommend this company to other friends.

Choice Home warranty decision to replace my dishwasher offer barely covered half of the replacement of the unit and the homeowners have to pay for the rest, like delivery, installation and removal of the old unit. I have been a customer of CHW for over 10 years and this is the way they repay a valued customer.

I took out a plan with Choice warranty for 3 years. They gave me a great deal. I have peace of mind. I've used it a few times already. The plumber that I had recently was excellent. I had a leak under the sink fixed it in 15 minutes without the door. So far great company!

Updated on 06/23/2021: I have been with Choice for the past year. But when I lost my AC 10 days ago. I kept calling and writing to get some help. The technician said it was Choice dragging their feet and not getting the part ordered that I need. We live in Florida so no AC. Is unbearable. My husband is 88 and I am 82. No one is trying to get this matter taken care of. Please help me find some help..

Had a good experience with customer service when I entered contract with Choice Home Warranty. He was very smart and helpful. He provided good information to allow me to make a great decision on the plan I need. I am looking forward to this contract.

LaTisha ** was very professional and thorough throughout the process. She made signing up easy and I am so glad to still have Choice warranty. I have already spoken to two more people about Choice and hope they decide to take up the policy.

The technician checked the split temperature to start. Removed all covers of the air distribution system to inspect the wires and drain system, and float valves. Checked the thermostat inside the house for proper wiring polarity with the humidity control knob. Discovered a dysfunctional float adjustment that had made the system composite shut down. Readjusted. Then insisted the compressor removed covers. Very complete service. Great repairman.

Technician said it was not repairable. He said GE no longer had parts for the machine so it could not be made operation any longer. I had to go out and replace it. I was very pleased with the use I got out of the GE and replaced it with another GE. I hope it will dive me the usage I got from my original GE. My experience with Choice has been very positive and I would recommend them without question.

All I did was renew my contract and make a claim. The claim hasn't even been assigned to a contractor yet and I have been sent this survey. It was equal in ease of website use as other companies used.

Dear Mr. **. Thank you for explaining everything to my husband and I today about the home warranty. We have lived in our home for over 14 years and I hated to switch companies but pricing is getting out of control in the past several years. But you helped us to make this transition smooth.

Great and timely service. The technician was knowledgeable and friendly, he came at the time promised and carried out the repairs quickly. The oven is working normally. Thank you for the prompt service.

I had an electrical problem and called for a service call. After about two weeks I had not heard anything so I got my own electrician to do the work. Now I am filing for a refund for his work because he was not one of the Choice Home Warranty authorized partner. I have talked with a person at CHW and got good answers, so I hope all goes well.

The overall experience was excellent. I entered the claim online and things went smoothly, American Appliance was terrific. The technician was on time and very knowledgeable. Only suggestion would be for me to have signed what the service they performed. I have no knowledge what they told you they did or what part they replaced.

Took too long to get appointment. Then was canceled at last minute with another protracted waiting period. Finally got a technician to look at the refrigerator who diagnosed the problem. Technician reported the results and was told the claim denied due to a recall. We were never contacted by a “person”. We had to do our own research to figure out why the claim was being denied. This could have been handled much better. Your customer service lacks integrity. We will be looking for a better company!

Being accurate and fair! First off Gus our contact person told us that we would get a copy of the contract after we signed on with him! So, after trying to listen intently as there is a strong accent, and he wanted to then move from a one year to a three year. We decided to go with the 1yr until we go over the contract. When I had questions, I had to call three time before I could get an answer and then he seemed irritated and told me, "You can cancel anytime and get full refund!" So, at this time we can't give a good review. At first he seemed friendly but it sure changed.

Great Warranty Service, I have absolute no complaints and total peace of mind! I would certainly recommend Choice Warranty to anyone who wants total peace of mind for themselves as well. Sign up before a major appliance in your home breaks and you have to come out of pocket in a major way.

From the time of the claim to the date of repair it took 5 days. The repairman was in and out of here in 20 minutes. He was very knowledgeable and friendly, and I would definitely consider him again for repairs. However, I live in a state that gets extremely cold in the winter here. So if my furnace should go out, I would need a repairman the same day as the claim. I was told when I bought this service that all I had to do was call and you would handle my issues within 24 hours.

He showed up on time, did a great job, fixed everything without trying to say we needed extra stuff to upcharge us. Very honest and the repairs were minimal. Explained what he did in case this happens again. We can check and repair it.