Choice Home Warranty Reviews

I decided to try CHW only after the conversation with Troy. You have in my opinion an exceptional person as a representative of your company. If your protection policy is as good as your rep. Then I have no worries. Thanks.

I had a stoppage in my toilet. Called CHW, they sent a plumber who verified the blockage. Spoke with Shauntal, I wanted a second opinion. Called another plumber. He verified the blockage. He replaced toilet, blockage was in toilet. Don't know why your plumber couldn't have done the same. The bill came to $386.00. Since I had to pay him, I expect to be reimbursed by CHW.

My account manager worked very hard with me so I can get the coverage I need! I have a builder's 1 year warranty but in real life that could mean very little. Things do not tend to be seen or go wrong in the first year. I will always have a home warranty. My last condo was not new. In the first year my furnace/air purifier went completely out. Boom new Lennox furnace & air purifier. My garage door opener went out a few months later -well worth the money. Help yourself out & protect yourself

I placed a request via computer this morning to get a running toilet repaired. I personally would have thought with paying a $75 service fee, I would have gotten a sooner appointment before Wednesday. I guess this is the caliber of service to be expected, eh?

They were very courteous, checked all, gave me tips on how to get more usage out of my appliances. Was on time, cleaned up after themselves. Have a receipt for payment, and card for verifying who they were and to get in touch if needed.

Way too many calls. I was looking for quotes and received over 10 calls in only a few minutes from multiple people in the company. 1 call from 1 person will do. Communication preference would be preferred.

I contact your company about an issue I had with my refrigerator. I was scheduled for a Saturday, but Sanford and Son contact me on a Thursday and completed the work with no problem. This team definitely knows their work and as a former customer of your competition this company puts you way ahead of the rest. With a confident, knowledgeable team as this; I now feel great about Choice Home Warranty.

The customer service rep at Choice set up my washer repair for the very next day and the tech that arrived found the problem and had it running in no time. The tech simply looked up the repair code on the washer and checked the filter immediately. Thanks, Choice.

A service tech came out to check out our double wall oven that had stopped working properly over the last week or two. He was great. He explained to us what the issue was and that he was unable to find the parts because the unit was old and said he would be recommending replacement. Hopes were high until we received an email from Choice saying they would be replacing it but giving us Lowe's gift cards to cover the purchase, great right? Not when they give you less than half the cost of a replacement. Thanks. I will be going with a different warranty in the future.

The technician was very professional and knowledgeable. Very courteous and polite. He did come in time. He seemed to be a very hardworking individual. He would go out of his way and explain everything as to what is wrong and how to keep everything running well.

I was going to give a 5 until I went to wash a load of clothes and my washing machine is going the same thing it was doing before. It is not washing or spinning. It just makes a humming noise and I cannot even open the door. The repair guy was very nice.

Making a claim online is very easy. It’s another reason why I recommend Choice Home Warranty to people. Choice is very reliable and the quality of work done is excellent. The technicians are fast and experienced. Choice is a better value for your money when it comes to choosing a home warranty company. I have heard horror stories from friends who use other companies so I’m so glad I went with Choice Home Warranty.

This is really a review for the public. It's more of a what is going on. My card was charged for the coverage. Ok so far it's normal. The concern is: I was told I would get email confirmation of coverage ... not. Was told I would get the contact information from the agent who would be working with me IF I should need to file a claim ... not.

Air Conditioner was blowing warm so I put a call then request to have my Air Conditioner repaired. Received an email that GCC, Gary would be contacting me for the scheduled repair. Gary came, found problem, returned the next day with the part and made the repair. I was very happy the repair was completed within a couple of days. Thank you Choice Warranty for the professional and quick service.

Our dryer was not working properly and I fill in a claim and got response within a day. Service arranged and I can quickly just log on to check on that quickly. Prompt service and good flexible Home Warranty program.

It hasn’t been fixed yet. But I just put the order in so we will see. Choice Home Warranty has always been prompt with service. We will see tomorrow. When we had a plumbing issue it was fixed and we have not had a problem so far. I recommend them highly.

Pull out faucet was used to fill water buckets during a home improvement project. Since the faucet was retracted the water pressure has been low. This has nothing to do with water pressure to the home. There is something wrong with the faucet. This is the second or third time my request has been rejected. Therefore my rate of experience is only one star. If I were asked to recommend your company I would have to rate you with less than one star.

Did a good job after all. No communication prior to the job. 45 minutes late to the job. Took a 40 minute break in between.. Showed up by himself thinking it was a two-man job. Was very worried about him dropping the heater down the stairs. So problem I had that there was lack of communication throughout the job. Better communication would have been better for the completion of the job.

We had an incident with the power not being on in the outlets in our garage. They came, very professional and very nice. They fixed the problem and put in a service call for our yard light. What else do you want me to say. I could not be happier.

They were quick to get someone out to check our AC. Since it was on Friday we have to wait until Monday for them to let us know what the results are. But very kind and helpful. I have no other words to say because when I say they were helpful, that is exactly what I mean. Were quick to respond to my "HELP" request.

Choice warranty tries its best to repair all of the things that may need repair in your home. The technicians are dependable, timely, professional, and knowledgeable. They are truly dedicated because both of our technicians came from over an hour away, and were never upset about it. Also the price is reasonable, and the coverage is extensive.

Had an AC issue. They responded fast fair pricing and they use good contractors in the past. I dealt with companies that used horrible contractors that would lie to make more money even after I complained no one helped. Choice one will try to get you a contractor as soon as they can.

The technician was prompt and courteous, did the job in a very timely manner. Gave me an overview of the problem, showed me the part that needed to be replaced and explained what it was. Would recommend this company and technician to family and friends.

Technician was on time and knowledgeable and fixed the issues and contacted me to ensure everything was satisfactory. Everything seem to be working fine and will contact Choice if it rain and back occurs.

The Man who came to check & repair the leaky area on the roof was very polite & knowledgeable about the problem. He did fix the area that was leaking, and went on to check the whole roof. He discovered a substantial amount of storm damage, and plans are being made to repair that before it gets any worse. A good experience.

Technician was on time and professional. Evaluate the dishwasher and provided feedback. Motor was bad. Choice warranty decided to repair the motor. I felt that the dishwasher should’ve been replaced. I do appreciate that dishwasher being repaired. Choice Warranty has emailed me about the process. Thank you.

Serviceman was very nice, checked all components of washer, made repairs, answered questions we had, advised us on what to watch for. Having a disabled person in the house we have to wash 3 to 4 loads a day.

Everyone has been kind and very helpful. I had to change an appointment day and the company was very helpful with no problem changing the day. I have recommended Choice to many people. I have had to get a washer fixed last year and it is broken again. No problem. They are sending someone out again to see if it can be fixed. I will always keep choice warranty.

Was not happy. Call me if you would like to discuss my opinion of Choice Home Warranty. I would not choose your company if I knew what I know today. The technician however, wonderful. There were appointments made without contacting the company that was scheduled. There was NO paperwork sent to the technician. Having to report the problem through computer before work can be done is not appropriate for technicians in the field. Call me if you want more.

They get the job done but I think they could have a better system in place. Slow moving but good work. I like the company that they have to do the work. Very pleasant and knowable. The work is fair and affordable.

Tech was nice and very knowledgeable and got my service up and running in no time but had to come back the next day because there was an issue but in no time everything was running fine up until today.

Really good deal!! Should help with the cost of home appliances and labor costs at a much lower $$. Nowadays, appliances are very expensive as well as labor costs. Should help a lot with my expenses for my household.

The claims people were horrible. The repair person I “Finally” got was very good after waiting several weeks. They had me contact people that couldn’t speak English and didn’t know what I was talking about. The next person called me back but never showed up.

Choice Home Warranty jumped right on the problem but just to take a look at the refrig is going to take over 3 weeks. That is a long time to be without a refrig. Other than that I have been very pleased with the response time and friendliness.

Thank you to technician Mr Nolan ** who came in and diagnosed my problem. After discovering the issue he took the time to explain to me what was happening. He fixed my problem and made sure he put things back in order.

My account manager was very professional and courteous. He assessed the type of plan that I could get and assisted me. I am not currently happy with my current warranty plan. This plan is less and the service charge will be less, but it covers more.

Other than the deductible, not having to pay for a new garage door opener was nice. But it would have been nicer to get an opener of the same caliber I had. The repair serviceman said the warranty company was “low-balling” him on the opener they would pay for and didn’t want to cover the one he attempted to get for me. So he got me one that was a downgraded model from the one I had. Only came with one remote and didn’t have the keypad for the outside entry.

Garbage disposal stopped working and Choice Home Warranty technician from Cascade Plumbing came and replaced it after telling me the motor was burnt out. It was easy to make an appointment online. The plumbing company called me directly and confirmed my appointment.

Excellent customer service. The rep was very polite and helped find me the best coverage. He made sure I understood all the information in the warranty. The coverage and price is very competitive to other companies. I would recommend Choice Warranty to others.

My AC wasn't cooling and the lines were all iced up; I call Choice and they got right on it! The person indicated that they would arrive within four to twenty four hours, and later I received and email stating that they would be at my house between 7-11 am. This is very fast, but when it's hot every minute counts!

Contacted Choice to file a claim. I was able to successfully complete the claim through the automated system. Within 5 minutes I received an email that a service technician had been assigned to my claim and would be out the next day. Repairs were completed same day and my unit is back working as normal.

Warranty is a waste of money. I didn't read the fine print in the contract, just believed the guy that sold it to me and it doesn't cover the main cause of a failure, rust and corrosion. Don't waste your money.

CHW is terrible!!! I wrote what happened, you approved it! After I pay the tech the money for your service fee you deny the claim and tell me that you don't have a service fee, and tell me the garage door company is the one charging me for the service fee. I have been with CHW since April so far I am not impressed!! You should have denied the claim from the beginning and not send out someone to fix the problem only to deny it.

I informed Choice Home Warranty towards the beginning of July that my HVAC system had died, resulting in temperatures that would get and stay above 90 degrees in my house, even in the middle of the night. This is a dangerous environment for my pregnant wife and our furry golden retriever (dogs run hotter than humans), which I informed them of. After stressing these harsh living conditions with them almost daily for three weeks, it took them until the end of July to order the necessary equipment to get the matter resolved.

Repairman stayed in contact with me to let me know he was on his way and how far away he was. He was knowledgeable and found the problem immediately. He kept me informed of the next steps and when he would return. Great service.

I am disappointed by the determination of the CHOICE for repairing my faulty Air Conditioning unit. There is mismatch between what the visiting technician informed me about the failure and the CHOICE. I am now wondering why one needs to carry a home warranty, when the company does not carry out necessary repairs and gives out a determination which are not in the interest of clients.

I was told that the cost of repairing the washer was too high and that I would receive a check to cover the cost of a new washer. In reality I was offered a gift card to Lowe’s for $343. When I wrote back and indicated that the lowest priced washer at Lowe’s was $549, I was told I would have a case mgr contact within 24 hours. This did not happen so I called and was given a number which was never answered after numerous attempts. I cannot go weeks without a washing machine! Now, I’m told that the paltry $343 gift certificate won’t come for 28 days! I will be cancelling this policy ASAP.

The technician gave awesome service. He has a problem getting his invoice submitted. He was unsure if he would get paid since he couldn’t submit necessary documentation. He kept me informed on what was going on during process. He was knowledgeable about the AC system. He called the warehouse to make sure that the item needed for repair was in stock and assured me of being able to make repairs same day.

When you have a straightforward problem like the failure of a brand name appliance the service is great. Less than 24 hours to have a serviceman diagnose the problem and order the parts needed (2 weeks until installation). Some breakdowns have no one on their list to take care of the issue.

The appointment, Was seriously thinking about canceling this contract. After 5 tries with different contractor we had someone To come out and service our unit. Thank to the CS agent who worked with our concern. Thanks for helping us out with our needs.

Having a issue with fixing what I paid to have covered. I wasn’t told when I got the service that certain items wasn’t covered. All I am getting are excuses on your part. All I asked is to fix my issue and not get the run around for this inconvenience.

Yasin was very helpful and thorough! He figured out the issue and was determined to have it repaired before he left! He called before arriving to get a better understanding of the issue. 2nd time using. Unbelievable and I highly recommend them!

Simrel’s Plumbing to the rescue! Perfect experience and such a nice pro - reported one problem and it turned out to be something else altogether. He was prepared for the actual problem, quickly repaired it and was on his way.

On 7/11 we had flooding in our kitchen. I contacted Choice and we couldn’t get a Plumber fast enough so we contracted one on our own. He said our dishwasher was leaking badly, under the drain. We contacted Choice again, to get an appliance repairman. One did not come until 7/23! By then, the dishwasher was moved out so restoration could begin, now the problem is being attributed to a pinhole in the tub but the leak was the drain, You won’t honor the claim now. The time it takes to get service with your repair companies is unreasonable. We no longer fell confident recommending Choice and likely won’t renew in November.

Customer service is bad...it took me 4 recalls to finally get a human to answer and then it was somebody in a foreign country that had the utmost I don't care attitude. We had 100 degree weather and no air.. Tech came 2 days after I reported issue and he was great, best service. He fixed my problem and explained the issue in a fast manner.. I will use this AC company in the future. Not so sure at this point if I will renew with you...Warranty Company 1*...AC Company 10*.

Technician did a nice job for us. He was timely and took his time to figure out what was wrong and was able to repair the air conditions. Thank you for the great help. We will definitely recommend the company going forward. Thank you Choice Warranty.

The fan on my year old HVAC unit would not shut off. It ran even when the AC was not on. Mike looked a few possible culprits and when he took the 6 month old Nest thermostat off, the fan stopped. We determined that the thermostat was defective. Fortunately I kept my old one AC and her reinstalled it. Now it works perfect. These “smart” thing are not as smart as you would think.

My representative Jay was absolutely awesome. After interviewing all the competition, Jay was the only one able to explain things in a way that easy to understand and LISTENED AND ADDRESSED MY CONCERNS! His friendly attitude, professionalism and quick follow up made me feel very comfortable moving forward with Choice. He even offered us a discount to recognize my husband’s 30 years of service as a combat war veteran, which was so very appreciated. I’m looking forward to continue working with him, and loved the fact that I won’t be “handed off to a department” if I need help in the future. I’m beyond impressed with Jay, he made the process of signing up painless and pleasant!

I have been with Choice Warranty for years and the service is fast and great. I would highly recommend them to my family and friends. In addition I love the low service call payment…I don’t wanna take minutes for them to find a technician to solve your problem.

Your contracts say you cover d at pacific items but then you deny or low ball the amount of compensation. Your business practices are more of a bait and switch. The cost of the plan is very high for what you say you will deliver.

I phoned in my problem, that my downstairs AC had stopped working on a very hot day and I needed service quick. Within a short while the repair company was here and made all the necessary repairs and before he left I had cold air blowing out of all my downstairs vents. A great relief!

Need a new refrigerator, this one is leaking and doesn't keep food cold. We have diabetic medicine that is suppose to stay cold. We cant find a refrigerator for 750 that you offered us. We looked at several stores and the cheapest one was 1,500.00. Please reconsider your offer. We are retired on a fixed income been with you for over 12 year never missed a payment. Thank you. We need your help.

Thank you for meeting my needs in helping find a more reliable home warranty company. I look forward to working with your company. When I reached out I was needing a company that provided outstanding customer service and great warranty coverage, you guys didn’t disappoint.

We are completely dissatisfied with Choice Home Warranty and would NOT recommend it to anyone! Our dryer stopped working on July 9th, so we contacted CHW to schedule a repair. Unfortunately, they couldn't send anyone for almost two weeks (7/21). Not good for a family of six who need clean clothes! CHW was supposed to arrive within a window, and we were told that the service person would call prior to arriving. Ten minutes into the window and prior to being called, my dad (who was going to let the service person inside due to a minor being the only one home) drove past the service person on our street as he was leaving.

I have objected to the denial of this claim in which you say that this didn't occur within the time of my contract. I have no idea when my furnace, hot water heater, or any other appliance will decide not to work....especially my air conditioner. I had a new capacitor put in 3 years ago as well as new fuses and Freon and the unit was working up until July 18. There was no abuse of the unit since I live alone. I am 81 years old with a bad heart and have a pacemaker, so this will leave me in a medical danger with no air conditioning. This is no different than my claim of a stopped up toilet a couple of years ago that you covered. The toilet is the same age as the air conditioner and I'm sure it took years to stop up. So just cancel my policy.

There was hardly any cold air coming out of the vents. The outside unit was working, or sounded like it normally did. The technician put some freon in and then tested each vent in the house to check the temperature. The technician was satisfied that the problem was fixed.

Yes, I would recommend this plumbing company to others. The Plumber was professional, accurate, and timely on the day of the job. He explained the problems to me before beginning the job. This is why I gave a five-star rating.

Excellent in every way from in the door to out the door, courteous, clean while inspecting fridge. Both technicians were professional and friendly. Timely and on time with text messages and emails 2 days prior till they arrived. They both exceeded my expectations in every way.

Repairman responded quickly, less than 24 hours. He came to the house, assessed the problem, explained he had to leave to get a part and that he would be back. He was back later the same day with the part and fixed the air conditioner. I would highly recommend him. Honest and reliable.

Worst company we have ever worked with. You refuse to cover the last 2 issues and blame the water that is supplied from our city and the info from McShane plumbing clearly tells you is a small gear that needs to be replaced.

My claim was denied and water heater was not covered even you declare water heater is covered. The contract section D paragraph 6 in support of declining the claim, listing the non covered components is contradicting statement water heater is covered. That shows that you use creative and deceptive means to deny customer claims as per former New Jersey Attorney General John J. Hoffman and Arizona Attorney General Mark Brnovich during lawsuit. Shame on you and your business practices. You gained one more unsatisfied customer joining the many over 5000 complainers and several lawsuits you have against you.

I bought a home. The ice maker didn’t work. The house was staged. I.e. no one lived there. The ice maker was not disclosed as broken. Closed mid June. Moved in July 5. I had to buy a new ice maker because my claim was denied. I could not “prove” when it worked last…. Disappointing. So, unfortunately my first experience was a negative one. My second claim went better.

It’s nice they help to fix many things from plumbing to electric. And water heater was fixed taking them little over 2 weeks. But A/C got fixed fast in 2 days for my other house which is nice in the hot summer. Going to sell my house and they said I can be can able to transfer to the buyers as well.

The customer service was very friendly and clean and nice. He took his time and found the problem and researched the molded @ # to find out was needed. He went over the problem with me and let me know how long it would to fix.

It seems over the last year that instead of processing the claims we have turned in they’ve all been rejected because they were maintenance items. You said the roof was a maintenance item and I just spent $2800 fixing the roof that included two coats of the white rubbery stuff. You also do not have approve the payment for a replacement garage door opener and runners. Again and you said it was maintenance that the motor burned out and not regular problems. In addition when we had problems with our stove you guy came and said he couldn’t do anything because it was a maintenance item and not something broke on the stove. We have had you as a warranty company for many many years and this is the first year anything like this is happened. Have you changed your system on what is the repair and what is a maintenance item?

It takes a long time to get someone out to handle whatever the problem is.. I had to wait weeks before someone could get here to fix my AC last year...so I got it fixed myself. This time it was a little sooner.

The presentation was very good. I look forward to being equally satisfied with your service. I am closing in on my 90th year and expect to be around because besides the VA taking care of me, I will now have Choice looking out for my interest!

Tony was informative and kind. He listened and was able to help me save some money. I am confident that Tony and his team are going to meet my expectations in the future. I found everything that I was looking for with Choice.

My sister referred me to your company and also when speaking with a representative at Medicare they also recommended your company. I have had Sears warranty for several years and only called for service twice, always a runaround, the provider they sent me did a terrible the first time and the most recent had to reschedule twice. I understand being busy, but to reschedule twice...give me a break. I feel confident that I have made a great choice.

I have had excellent service each time I have had an appliance issue. I have had to replace a garbage disposal and broken and leaking sink faucet. I am now having an issue with my refrigerator door panel that has stopped working.

Was very pleased with our initial contact with Leo ** who explained all the variables of the policy and our optional pricing. Have never had a Home Warranty product before so will be interested to see if needed in the future.

Just waiting to get my appraised value for my refrigerator. It is very hard to wait on the appraised value of a refrigerator when you are without and using coolers to keep your items cold. When sending out service tech they should take pictures of the product the are there to access and not go back to the office giving wrong information that delays your claim and the. You have to wait all over again and call the office with correct information to start the process all over again.

I had gotten an email that said that I could get a month for free and $50 off if I paid for a year in one payment. This sounded great to me until he explain that the senior discount. It was so good. I took out the 5 years with 1 year free. And also the service call is $65, I didn't even know you had a senior discount. I don't remember the agent's name but I hope you can find it.

Choice Warranty sent a company to repair my leaking stool. He did a great job. My only concern is it took almost 2 weeks for him to get here. I would of preferred it to be quicker. Thank you for sending a good company.

The phone rep was very nice. Addressed all of my questions and concerns. He spoke a little too fast and I had to ask him several times to slow down. Otherwise he was great. Thank you. Elissa **. I have referred your company to several friends.

My air condition compressor is freezing up and it's hot. I just filed a claim and found customer service person knowledgeable and helpful. I was given a claim number and was told that I would be contacted within 4 hours by local company to set up appointment. Waiting for contact from local technician.

Technician was dispatched in a timely manner. He was very polite and knowledgeable; entered my house with mask and gloves; fixed my garbage disposal in a professional way and left area nice and clean as he found it. Thank you.

I was a former Choice Home Warranty customer for many years. When I sold my house and moved into a brand new built house I gave my warranty to the person who bought my house. My new house had a 2 year warranty so I didn't need it. Well my two year anniversary was last month and I called Choice to now take care of my new home. I had to use them Several times over the years and was very satisfied with the workmanship otherwise I would never have returned to them. Choice Home Warranty is a great company.

He was very nice and kind and upfront about the washer and knew right away what was wrong. He didn't try to put his hands on it and mess it up or pretend to know when he didn't. He was very professional.

The technician was courteous and on time and he answered my questions about the problem with the microwave light. His answer helped me to understand the possible issue with the microwave. Before he left he scheduled a follow up date to complete the work needed.

The gasket went on my washer in a place that obviously is not reachable, you guys won't cover it. I cannot believe I listen to realtors talk this up, I'm sharing my experience at all my closings from hereon out. This costs more money out of pocket than its worth, never mind aggravation.

Technician from "Saving Grace" company came and fixed the leak by tightening the pipes etc and checked for leaks again. ALL fixed well. The area was clean and neat after the work was complete. I would hire them again without hesitation.

I spoke with Gerald this morning who was not only pleasant but extremely helpful and had everything completed to my satellite in less than 10 minute with no problem. I will definitely recommend your service to my family and friends. Thanks

The service technician was able to see what the issues were with our appliances. He was knowledgeable and friendly with servicing our appliances. Both our refrigerator and dishwasher needed to be replaced. And inform me that I will be receiving an email from our home insurance company. They will issue us a gift card for appliances. Choice Home Warranty company is fast and reliable and we are satisfied with their services. I’m so happy we have home insurance.

The technician came a day early to get my air conditioning back up and running since it was hot and humid outside. He was very polite, courteous, respectful and went through everything necessary to repair the unit with me. I would highly recommend this company and this technician for any future air conditioning repairs. Thank you.

Only home warranty I’ll ever use again. I made a claim on Wednesday night and the technician was there on Thursday afternoon. Fixed my problem and just paid my $65 fee. This is the second claim I’ve made and have been overly impressed both times.

Updated on 07/26/2021: The determination was made that since I was low on, I could have a leak. So your company will not fill the air. Well the system was not tested and only low on Freon. So I had to pay for someone to come out. It was noted and my wife and I witnessed the previous tech release a lot of freon.

Pleasant. Kept appointment. Quick service. One email, one appointment, one visit. Were very respectful. Picked up all spare parts. Left kitchen clean. Would recommend vendor to any of my friends. Arrived on time. Very very pleased and well worth my money.

I placed a request for service on Saturday midday/ For some reason I was scheduled for the following Tuesday. I would have thought that a plumber could have been scheduled for Monday. The plumber did the job with no problem, He did exactly what was needed.

The process was very easy and simple to complete. We had an appointment within 10 minutes and our appointment was scheduled to take place within the next 48 hours. The service of the plumber was top notch. Great customer service.

Excellent experience. As I requested, the contractor gave 30-minutes advanced notice of his arrival time. He respected the home by using shoe coverers each time he entered the home. He explained the repair problem and what he had to do to correct the problem. He was very professional.

I waited in my house for the technician who never showed up. I was very angry and called only to find out the appointment had never been booked with the plumber who knew nothing about it. My time was wasted!!!!

The technicians were friendly and performed the repair quickly. The only complaint we have is with the office staff. We called hoping to get an earlier appointment and the person on the phone said she would give the techs the message and have them call. We never received a call.

The company called and sent email about the time and date of arrival. They also gave me the credentials of the company that was coming and the number to reach them. The plumber was thorough and efficient. I needed more work than he could provide and I immediately got a call telling me they will return the following week.

Great service to have. They’re quick in getting your claim taken care of. I’ll be renewing my contract when it expires. Good customer service and the technicians are very friendly and efficient and willing to answer all your questions.

Very pleased with the service received from Crystal Blue Pool. The technician was very courteous and professional. The approval process from Choice Home Warranty went very smooth as well. Highly recommend this home warranty as compared to other home warranty companies I have used in the past.

Just stopped working on a Sunday, called service number then went online to request service. Had a technician here on Tuesday, fixed most of the problem but something was still wrong so sent another of their technician to complete the fix. Was very happy with the work done.

Live Agent was courteous and professional. Helped me get everything sorted out, and is a big reason why I made the choice to sign up with Choice Home Warranty. It was nice to deal with a live person and not a robot.

Zack the technician that came display excellent customer service during his visit. He was very professional and cleaned everything up after he assessed the issues and address my concerns. Zack explained everything that he was doing. He is an Outstanding young man who is destiny for greatness. Thank you.

Life without a microwave and with kids is horrific. I filed my claim online on a Friday, was contacted by Choice right away and by the repair technician by Monday. He came out asap, professional, fixed the microwave in half of my lunch break, and even explained how to make the part last longer. Super cool to not buy a new microwave! My first experience was super! Well worth the protection!

The automated line is not working properly and doesn’t transfer a call to a customer service agent like it should! When I finally got through to the agent, he was wonderful! If all customer service agents were like him, everyone would be in a much better place!

He was very good but your case managers did not call as scheduled. We pay you on a regular basis and I would expect they y’all would call as scheduled or at least call and explain the issue. Very disappointing.

They were very professional... Said there was not really anything wrong, just keep ice clumps broke up.. On the other hand we had a tech sent out when we first called.. They said we needed a new ice maker. They were very unprofessional.. We are now happy.. It took 3 months but fixed.

We are greatly pleased with the Air Travels AC repair company that was assigned to take of our AC issue. I have advised several of my coworkers to take a look into joining the Choice Warranty program. Thank you so very much for helping us.

After the technician arrived, he was able to fix our pool pump until we have our new one arrive. The technician, Chris was very knowledgeable and very polite. We are actually interested in their service for our weekly pool cleaning. Highly Recommended!

It was so easy to register for my home warranty. I was done in a matter of minutes. They helped me work it into my budget. I read about them through consumer reports. I haven't made a claim, so I hope that works as easy as registering.

I called Choice Warranty on July 19th in reference to my air conditioner, they had someone out to my home within 24 hours even though the problem couldn't be repaired on July 20, 2021. They had someone right back out on July 21st, 2021. This is called exceptionally services. I will highly recommend Choice Warranty to my family and friend.

You guys don't want to pay for anything only substandard replacement. I am very disappointed and a bit angry. I had a bathtub fix leakage, plumber reviewed it and said it needed replacing. He had to get approval but not for what l had. Not l have mix match fixtures, not happy.

Wasn't working but only needed to loosen a screw, too bad it cost me $65. Will be more observant next time. Also given incorrect time of service twice. A little disappointed in the whole process. Left AHS for similar reason. Guess these companies are all the same.

My microwave was about 2½ years old and they said they would replace it as they had sent a technician several times and the same problem kept occurring. The amount was insufficient to cover a new one as I still had to pay for haulage of old install and delivery. They told me it is based on their cost and not on resale cost!!! I still had to pay retail tho!

They had the nerve to blame me for the refrigerator sitting idle for the 3 weeks waiting for someone with sense to work on it.

Jared was very thorough, professional and courteous in explaining Service plan and offering applicable discounts. Already recommended to two persons. Please only send necessary updates to Service Plan and don’t bombard me with other offers or sell my information to anyone.

AMAC Service. The technician was very friendly and professional. Had the job done in wonderful time. Thank you for sending them. This is the type of company that I am very pleased with because they know what they are doing. Good choice!!!!!!

Damien ** have helped me great and finished with an excellent deal. Well done!!! Can’t get this deal anywhere. I’m so happy. My friend referred Choice Warranty is so fast and reliable. Excellent service and deals. I hope I’ll also be getting the same as well.

We had a really bad experience with Choice Home Warranty. We had no ac for 3 weeks and when we called they would just give us the run around or tell us that the technician had not sent out the quote. It does not take an ac company 3 weeks to get a quote. We ended up calling the tech guy that came out and to our surprise they had indeed sent their quote over and he basically told us Choice Warranty was not wanting to pay it. We had to literally fight a whole day over the phone to get them to approve the work order. I cannot believe this is the type of treatment they have towards their customers. I was very disappointed and would not recommend Choice Home Warranty to anyone.

I returned from out of town Sunday and to my surprise that my Hot Water Heater is leaking real bad, I reached out to you all about my situation and received a claim number **, the contractor came yesterday to assist the problem and wrote up the order and took my $75 dollars and call me back and said the claim was denied. I called you all Choice Home Warranty about the problem and found out my warranty expired last month. I haven’t seen nothing in the mail about my warranty was about to expiring in 30 or 60 days. I’ve been with the company for a good bit. I have a case manager but she still haven’t reached out to me yet and I have call her twice today.

Well I can say that most of the Supervisors was nice, most of the ones that answered the phone were no American and read from a screen and just made me mad and caused me to waste my time on the phone, until asking for supervision and they could be understood (but only kept putting me off). There is no sense anymore. Should have to make arrangements to have repairman come to their house on 7 different occasions. All the repairman that came to our house was very professional and wanted to help, but hands were tied due to Choice Home Warranty not wanting to cover things. And we had to wait 14 days to get repair done. In the end after 30 plus calls CHW finally replaced my unit with $ 900 that I had to cover.

Both jobs were carried out to our satisfaction, with minimum delay. Will recommend to our friends/family. Yearly fee for home warranty and service fee is quite reasonable compare to other companies. We have had Choice Home Warranty for over 5 years. Wish they look into their warranty for A/c, something we feel their terms are not fair, hope they change their policy.

I feel that your claim department services for the Technical review is a joke. As far as my experience this time the tech showed me his findings before he forwarded it to Choice and it stated that as far as he see the compressor wasn't working due to fair wear and tear over time. And less than 30 seconds he got text saying claim is denied and they will let me know in two hours. I did a follow up online and it was denied due to #2 not fair wear and tear. As a member for over 6 years I feel that he or she is trying to save money to keep a job by not paying for the repair. I am not someone that failed to service their unit. l services my unit two times a year.

Agent was very helpful. Hope to have a good experience with this company. He explained the coverage in detail. Feeling positive about this company. Agent very knowledgeable and helpful. Please send the contract to the above address. Thank you.

The customer service I received from Albert was amazing. It’s always great to hear someone with a wonderful personality, and is down to earth. He made the experience memorable. Even when, I said to call me back, because I needed to think about it, he wasn’t pushy, as some reps can be. And when I did call back, he remembered who I was. Oh, and great conversationalist as I had to wait for a moment.

Technician very polite, very knowledgeable and very neat - no mess and quick service - knew what he was doing and explained the process. I had requested a call when on his way and he did make the call. Once the job was completed he had everything back in place - could not even tell he had been in the room making a repair.

Very knowledgeable and efficient. The technician arrived at the time promised and was very careful. Cleaned up when done. Explained everything thoroughly. Tested the door, reset the openers and made sure we knew what he had done. Would recommend them to my friends.

My refrigerator started leaking water, so I called to schedule a service. I got a super friendly local repairman too days later. He diagnosed a faulty valve and filter casing, which were replaced. I don't know how much they would cost, but I only paid my $65 service fee. I am very happy with Choice Home Warranty for this.

After having a service technician out to repair a plumbing back- up on June 5, 2021 the problem continued. The former company kept putting me off and said their equipment to fix the problem was broken. After over one month of not being able to use my kitchen sink or dishwasher I called Choice Home Warranty this past Monday and they set up a new technician to come out. The second technician then emailed and delayed my appointment by four days so once again I contacted Choice Home Warranty and explained I could not wait that long. The customer service agent I spoke to was very understanding and got right on it and got me a technician out the next day. That plumber appears to have fixed our main line drain problem and everything is working great now. I appreciate this responsiveness.

The technician was courteous and professional. He troubleshooted the problem addressed the issue did what was needed to be done. Good job, will ask for him for future maintenance of my air conditioner Thank you! Oh by the way he let me know when he was on his way and the approximate time of his arrival.

I am a senior citizen who has used your service one other time (drain clog) since I purchased your service and still have over a year left on the contract. I requested service on my air conditioning unit on June 29th and a technician arrived on July 21st. We had no air during the recent heat wave! Fortunately Magic Mikes was an excellent company and made repairs to my satisfaction.

I have tried and tried to get hold of someone by phone and the only thing your system would allow me to do is file by computer. Today for the very first time I was able to get hold of a resolutions manager, Tamika R. She was very helpful I did appreciate what she was able to do for me. However, just to let you know your computer system STINKS!!!

Greg was exceptional in explaining the service and all the options available making my selection so easy. This is a service I will recommend to neighbors and friends which is a hassle free way of getting service while enjoying a better way of living.

I put in the ticket online and within 24 hours I was contacted by a service person who was kind, knowledgeable and professional. Immediately after leaving he put in the claim and within 24 hours he was back at my house to repair the unit. It is fully functioning now. Thank you Choice!!

The service technician is highly skilled and knowledgeable, and I'm satisfied with his competence and professionalism. Conversely, I am very dissatisfied with the level of support and attention (severely lacking) of the Choice service relative to responding to his recommendation and request for providing the parts necessary to repair my appliance. It has been ~10 days with no response, and my oven is still not operable. This is unacceptable customer service.

The tech. was very professional, and knowledgeable, upon completion he advised me that the house call was $85, instead of $40, No one told me that the fees had gone up to $40 dollars. Please advise me, no more surprises, please.

Andrew **, Jackson Unlimited Heating & Air, Veteran owned and operated, was very professional, knowledgable, on time and, got our A/C working quickly!!!! (In the middle of a heat wave!). I would definitely recommend his services and his company 100%!!!

Although it took four days for someone to be scheduled to come out and look at our air conditioning unit, once they sent someone, the matter was resolved quickly and we were able to have someone come out the next day to install the part and we were able to start enjoying our AC again. Thank you.

Our bottom A/C unit would not come on. The technician was able to fix the problem very quickly and our unit is working perfectly! The process was easy. We went online to file the complaint/issue and we got a response of who will be out and when. Great Service!!!

The company and their representatives are always very courteous, swift responses, and quick appointments. The contractors are very responsive to the customers needs and requests. The online submission was super easy and very user friendly, I highly recommend them to new and transfer customers.

I used the option to call a technician when Choice had not contacted anyone. I live in Florida, and summer is brutal without air. I filed the claim on a Saturday so apparently they don’t call the repair people on weekends. Have not seen how quickly I will get reimbursed.

Got a great deal on my home warranty purchase today. Offered several great deals that I couldn't accept. I would recommend getting service from Choice Home Warranty to all my friends and family. If you haven't checked into yet, do so now. They're awesome.

Technician was very good, fixed problem and explained what was wrong. As far as for scheduling appointment I was disappointed by how many days it took for problem was corrected. According to what I was told in beginning was service done a day or two especially since I was in township that many service providers were located.

The worst company I have ever had to deal with. They go out of their way to deny every claim you make. The customer service is unbelievably terrible and is not timely. I am looking to start a refund process. I was forced to give it one star, but in reality it would be zero stars.

The power company was changing out poles to the house and when they turned on the power the AC unit would turn off and on outside. I turned the unit off until the service guy got there. When I turned it back on it worked fine so the service guy checked everything and it was good.

Our technician was prompt and professional. He arrived early and took care of our home in quick fashion. He changed all the locks and reprogrammed a keypad. We would recommend Mr. Rekey to all folks needing this kind of service.

There was a leak that required a plumber and an air conditioner technician. They both came at different times and completed the jobs satisfactorily. Everything is working fine now. Both technicians were very knowledgeable and polite. Choice Home Warranty was there when I needed them.

Online submittal for a claim. Easy and fast. Response time was quick. Technician was on time, and resolved issue with 30min. No parts were needed, in fact a simple cleaning that was needed. I was able to perform.

Got someone out here within 2 weeks. The company was reliable and honest about the repair. The issue was not as major as I thought and they were in and out within an hour. Only costs me $80 after my service fee! Entire cost of the job would have been the service fee if I didn’t have Choice!

The staff helped to reschedule due to medical conditions were wonderful. The technician called the next morning to give arrival time. Thanks everyone for great customer service and care given. My experience was wonderful just like the staff who sold me the plan said it would be.

The technician was great. My experience with CHW was awful. Zero help with customer service. I am sorry I switched from American Home Shield. My husband has severe medical issues, and CHW was not helpful in getting my problem resolved. No human caring....

Filing the claim online was easy and effective. The technician was nice but couldn't really fix our problem because of CHW restrictions. In 3-1/2 years, we have had one successful claim and two unsuccessful claims. Water heater couldn't be fixed due to the MANY exclusions for water heater repair and the water leak on our A/C unit couldn't be fixed due to the MANY exclusions for A/C repair. CHW has more EXclusions than they have INclusions.

The tech was friendly, knew what he was doing, and was super nice to my dog. Great service. Fixed my washing machine in a timely fashion, cleaned up any mess that was made. Was quiet and quick. Great first experience.

The technician was supposed to come Monday, but did not. He never called to advise why. I called you and was informed he did not come because we requested additional parts which could be replaced. My dissatisfaction stems from the lack of a call. He was supposed to call me Tuesday, but never did. I am not sure when he is coming to fix the dishwasher.

Service and response was quick from both Choice and the Repair Company contracted by them. The problem could not be fixed with dishwasher and a partial replacement cost will be given to replace the item that was quite fair. I am very happy with deal and both Choice and the Repair company. Thanks! Hopefully, my other appliances will be ok, but it is good to know they covered in case of problem.

My Rep I spoke with was very insightful and knowledgeable about helping me rectify my issue. Don't hesitate to ask questions. They are very kind. We contacted a repairman who was ready to take the job and run. We set a date for them to come out and I'm hopeful that all will turn out well. Stay Tuned.

Fast service, fast response from the Company. Read the fine print, I was a little surprised about the amount I received for a replacement washer. It was for wholesale which was several hundred dollars less than what I could purchase a new washer. It could take up to 30 days to get paid with a Lowe’s gift card, which I can’t use to pay my Lowe’s Charge that I just used to purchase my new washer.

Trey from Converse was fast and helpful. He called before and after. He was able to accommodate the time needed for our tenants. They rescheduled with him without a problem. He provided a simple fix to the problem. We would recommend his services.

My area was not covered by Choice warranty even though I checked by email and phone call to ask if I was covered. Their response was a technician was coming, why was I not told that it was not covered. I checked before the tech came out. The tech was very nice and I’m sure would have done a good job if it was covered. I was cheated by choice warranty in having to pay $65.00 service fee after I called and emailed to ask if I was covered before they sent out a tech. I was guaranteed they cover my plumbing. I need someone to call me to discuss or I will not be renewing my membership. I have been a good client to you having no complaints, this is the 1st this yr and only used you once in my last membership yr. My number **. For what it’s worth. I don’t expect a cl. You never responded to my email. Rose Marie **.

Choice Home Warranty provided excellent customer service from online requests to sending a contractor to fix my dryer. I would recommend Choice Home Warranty to all my coworkers and friends. I had American Home Shield and that was the worst company I ever came in contact with my entire life. Choice Home Warranty program can’t be beat. My dryer was fixed 8 hours after I called them. Thank you so much for a excellent warranty program.

My washing machine would not spin. The technician came on time. The appointment was within a reasonable time, after calling for service. He fixed my washing machine. He had the necessary parts available during the first visit. He was professional, and knowledgeable. I was pleased with this experience.

This is my third time filing a claim with Home Warranty and so far I have received great service my claims were assigned to a Technician on the same day, I have no complaints. I'm very please with service that have been provided Thus far.

Amy ** was very helpful and gave me several options to work with a payment plan. Being a widow on a fixed budget that was very helpful for me. She explained all the different benefits which I appreciated very much. Thank you so much.

Went online to report my AC problem. Within minutes, received an email with an appt for the following morning. I called the company to let them know I had a Dr's appt in the morning and to delay the call till afternoon. Well--about an hour later I got a call saying one of their technicians was in the area and finishing up another job and could come by if I was available. Said sure.. Technician came by and resolved the problem and I had cold air flowing one again.. WOW;; From online complaint of hot air to cold air flowing once again under 6 hours was incredible.. Thank You very much....

Water continued to drip into washer after wash & rinse cycle was complete. Had to turn water valve off when washer was not in use. This was my 1st claim & I was 100% satisfied with the timeliness of service provided & the repair.

Our garbage disposal was leaking. I notified Choice Home Warranty of the problem and they notified a business here in town, a technician came out and fixed the problem within three days. No more leak. The Technician was very polite and saw the problem and solved it within a matter of an hour.

1. Choice Home Warranty ordered the wrong part even though they had pictures of the serial and model numbers, however they did correct the mistake but I was without AC for an extra 3 days. The service techs were great at what they did and explaining everything.

We live in a rural area and it took a while to find a technician, the reimbursement option required paperwork that our AC Company does not provide, all worked out well. Everyone was helpful each time I spoke to Customer Service Representatives. I just hope my next experience is better.

I had called multiple times for a callback from the manager which I never received. I called my washer over a month ago and you went to the wrong address. Then the refrigerator went out at that address and was going to be weeks before you can fix. I had hire my own person to come in and when he tried to call to verify that was a joke. I really would like a call back to discuss this further **.

First my positive experience. I called early on Sat. 7/17/21. I was able to submit a claim for my a/c not working. I immediately received an E-mail response with a claim #.. Later I was contacted again and told that a contractor from Little Heat/Little Air would contact me. I was pleasantly surprised when he was able to stop the same day.

Too much pressure to "upgrade" the warranty for a longer term. The salesman apparently doesn't understand the meaning of the word NO. He wouldn't stop talking long enough for any questions ot to both to ask why I wanted only a 1 year warranty.

This is my 3rd problem and every time I call somebody is right on top of it. was the best decision I made to get this coverage. I recommend to anybody that owns a house. When I call they respond within one hour.

GFI kicked out a portion of the house and can't find the cause. Choice had a company scheduled to do the inspection within 24 hrs. Electrician came out and did the inspection, didn't find cause but will bring out people to find it once approved. Very please with electrician. Overall very well handled.

The plumber was very professional and courteous. I felt like he did a very thorough job. He was on time and also gave me a courtesy call to let me know he was on his way. I really appreciate the good customer service.

Initially, we were given a date to fix the leak 4 days out. In the meantime, the only bucket that fit below the leak overflowed in about 15 minutes or less and the floor was flooded repeatedly. After arguing with your operators, they finally got us a new company who came the next day and were very efficient.

Mike was prompt and very professional…He explored all options for a resolution to our concerns and facilitated interaction with the main office….We appreciated his diligence and timely intervention. He went the extra mile to give us options during his service visit.

Been using Choice Warranty for over Six years. Easy to work with when a claim is made. To make claims more efficient, once a service provider is scheduled, call this provider to confirm or change time. Scheduling is usually automated and sometimes the service providers are not available at that particular time. Call them and everything will go smoothly.

Prime Pac Doors was excellent. Carlos ** diagnosed the problem in minutes. He replaced our 1/2 HP motor & adjusted the two springs. The door never went up or down so smoothly. He even realized that the beam sensors were misaligned & corrected it. He obviously takes pride in his work. He is my new go to guy if any friends ask for a reliable garage tech.

Instead of dealing with one person who would address my concerns, I was being contacted by multiple salespeople. The first three just kept sending me cookie cutter quotes, which did not meet my needs and refused to reply as I requested. Finally, Evan ** listened and replied to me and we were able to work out a five year agreement to my satisfaction.

I had called and while I was talking to George (a salesman), we were disconnected. I called back and talked with Clark. He was very helpful in setting me up and got a discount approved. I got my home, septic, and pool with coverage. Clark was thorough explaining the type of coverage I will have. Thank you Clark for your assistance.

Called CHW and was quickly given a next day appointment with an AC service company. However, the AC started working properly again so I quickly canceled my service appointment. CHW quickly processed my cancellation. I am very happy with CHW and highly recommend it for Home Sweet Home Peace of Mind.

The rep I spoke with did her job I guess. And from what I've heard from others that have your service that job is to do whatever it take not to cover your appliance if avoidable. After my call I canceled my service and I would recommend others do the same. The plan I had was good, but if what's in the plan is not gonna get covered or if it's always gonna be a reason of why not to cover it then the service is a waste of money no matter how good the plan is on paper.

I called and wanted to transfer my policy to the new home we purchased. I was told they did not transfer policies. I then went and purchased a policy from a competitor. When I called to try to get refund they then said no refunds but then was able to transfer policy to new address. But now I am out over $600.

Alberto M was very efficient. Stayed on point and gave me the info that I needed. Although he's a fast speaker, he was very professional and knowledgeable. I've been a policy owner for seven years and will continue to be for the next 3 years and will expect to receive the same efficient service that I've been getting. Thank you CHW.

We were very pleased with the repair work done on our water heater. Budget Home Renovation did a great job. Muhammed was punctual, easy to work with and a real professional. Our water heater is working perfectly thanks to Choice Home Warranty and Budget Home Renovation.