Choice Home Warranty Reviews

Give Charlie ** a bonus. He did a great job of presenting Choice Home Warranty's advantages. Gave me the feeling that he was working for me, though of course he was working for Choice Home and himself. But he gave me some good opportunities to protect against inevitable repairs and replacements in my home. I hope future service will be as satisfactory.

Received a call about purchasing a home warranty service. The gentleman was kind and understanding with questions. They gave a veteran's discount for my husband's service. We were able to get a discount for paying for at least one year and got an extra month free.

The first tech that was supposed to be dispatched out was a no call no show for 2 days in a row (lost 2 days of work since I need to be there during diagnosis). When the tech company changed they were very nice - in and out in under 30 minutes. The amount the company offered to replace microwave came in at less than half of the actual cost - there is also a flaw in the contract which allows you to not pay for installation if you do a cash out. Cash out replaces cost to replace or replacement but there is a separate section which says you are required to pay for install (and you did not include a void or null clause if you do the cash out option - very frustrating since I’m out of pocket that expense).

My AC was fix less than 2 hrs. With fan and capacity change. I was so impressed to see how quick the service was done. I will always continue to have this insurance to cover my home and definitely I will pass this information to friends and I will encourage them to take this insurance.

Yes, I would recommend a friend. Home Choice provides professional and fast service. Within 72 hours a technician has been dispatch and the issues repaired. Of course there at times when the warranty doesn’t provide coverage but overall it does.

The tech was on time and found the problem quickly. A part needs to be ordered and tech will call to complete the job. He said it should be in by weeks end. He left his contact info so I can follow up.

Friendly and courteous representative. I was given several options for available discounts and prices are better than others I've used. Representative answered my questions regarding hidden exclusions and feel confident I acquired a plan that is right for me. Highly recommend.

This is my 2nd home warranty company I've contracted with. So far no issues, although they could expand the items they cover. Rekeying locks on doors would be nice to have as well as windows. The servicemen have always been on time, and also do call ahead to inform you of when to expect them.

Everything we put a claim in for is a fight! My contract says they cover all electrical issues yet I have a claim in and they won’t cover anything? Plus they raised my monthly fee and visit fees without telling me! I complained and they brought it back down but then I had to prove that to the electrician whose computer said the higher price! We are definitely looking elsewhere if they don’t help us

After my husband died I knew I would need help if anything went wrong. I chose Choice Home Warranty, because of everything your salesman told me and what I had read. "If we can not fix it, we will replace it." That turned out not to be true. I was offered $347.00 for another washer. I accepted this offer after being told if I did not I could file a grievance. I will see if I can find a used one for $350.00. I am 70 years old and live on my Soc. Sec, if I could afford to pay for repairs I would not need CHW. Thank you. Beth **

When something breaks, we want the peace of mind to get it fixed by qualified professionals. With CHS we have fixed our costs and don't hesitate to make a service claim when we first see an issue in our home. We know that we will get a prompt response and that under qualified events we will only be responsible for our service costs. Great peace of mind!

Submitting a new claim was easy and fast. The best part was the drop down lists for entering the information, which made the nature of the problem very clear to CHW, and also the inclusion of a box for me to describe other aspects of the issue to help in diagnosing the problem.

The gentleman came out. Verified that my soft water was broken and needed to be replaced. He checked with Choice warranty. Choice said it was an uncovered item. I believe if it was an uncovered item choice should’ve told me that before They sent out a repairman. I believe I shouldn’t had to pay the $45. Choice should’ve told me it was not covered before repairman ever came out. I should get my $45 back.

I filed a claim and at first it was denied. Spoke with the Resolution department and they cleared everything up and sent out an technician to review my claim and also reduce the service fee. Thank you to the resolution the department and I will recommend this service to other customers.

Service was out 0n 6/22/2021 to fix a/c/ that was blowing warm air. A/C went out again on 6/28/2021 with the same problem and you want another 45.00 service fee. I don't think I will be paying the service again. Your policy states you pay no service if the problem is the same in 30 days.

I did not know that my AC had been set on heat, probably by the tenant upstairs. Since the fan was not turning on the outside compressor --- I assumed a broken system. Certainly, no cold air was circulating inside! Simple discovery! Thanks to Mechanical Pro who caught this!

Choice Home Warranty did a great job of approving us for a new HVAC once our old one needed one too many repairs. They contracted Randy at Randy's Handy Services who went above and beyond to install a new AC unit as quickly as possible. Randy was very kind and professional and Choice approved all the claims he submitted swiftly.

Mr Smith Home Repair called to see if he could come a day early which was much appreciated. Technician was professional and efficient. I would use him again. He explained everything to me and put everything back in place. Thank you.

This is my first time using Choice so it is premature to send me the survey before all claims are resolved. Please resubmit the survey after the completion of the 2 claims. My first impression with calling in the claims was very good. Everything was quick and efficient. The proof will be in the response time and completeness of both claims. I look forward to a quick repair on both claims. Thank You.

Todd signed me up. He was great. My policy hasn't begun so I'm not sure how this is going to work out. I should have read the reviews on this website but I haven't yet. I hope it really works out!!!

I'm a new customer. The representative was great to work with. Looking forward to the relationship. Deon assisted me and was very professional and got me the plan that works for me. The response was very quick and got my contract and policy number before I got off the phone.

The communication with your reps was great. Thank you. Will anticipate hearing from the techs to repair my Samsung refrigerator and my hallway bathroom toilet. I have submitted one claim this past year and was very pleased in the response time.

The third service call was accomplished (Jun 2021) and was done by different tech than the first two attempts which replaced parts but did not stop leak. Do not know if the third try will work, will have to wait and see if blockage occurs again, one to three months, has been time between occurrences. Plus I have had to pay for three service calls for the same issue?

Choice Home Warranty was referred to me so I contacted them for a quote and review of coverage along with the home warranty company I was with in the past. The coverage was exactly what I needed and I added their pool coverage. Choice offered a great deal and gave me the opportunity to extend the same coverage for six years at an unbelievable rate. It was too good to pass up and I am not going anywhere. Thanks CHW!!!

No time to read and review the program. Salesman could back off just a little and still get the sale. With the 30 days to cancel I feel we can still get what we want. Need to read the plan details to make the call. Why no monthly payment plan for Vets program?

Even though the technician sat in his vehicle for more than a half hour causing me to finally go out to see what the issue was (he was working with the parts Dept on another problem) he was very apologetic and my oven was back in working order within a very short time. He was friendly and respectful of my home. Highly recommended.

They'll find any way they can to not pay for repair or replacement, to the point where the excuse why makes absolutely no sense. Do research and find a company that will actually take care of your needs, and not just be there to take your money and give nothing in return.

I am dissatisfied with this whole process. Choice claims that coverage would repair or replace a system or appliance due to normal wear and tear but to the contrary, implements policies that negate every possible normal wear and tear condition. Very unsettling; unfair business practices.

Filed a claim on a home I’ve owned for 6 months. Claim was submitted on AC and it was denied within minutes based on “neglect”. According to the picture there was caked mud that caused damage. They’ll take your money but don’t want to pay for any repairs.

I have many people I plan on telling about this plan. My two sons, my friends who have a lot of family. I don't have any more family or I would tell them. Great product. But I have neighbors and we all live in nice homes so I'll tell my neighbors.

We placed an order for service on our A/C over the weekend and received a prompt response with an appointment for early Monday morning. The repairman was on time and fixed the problem within 20 minutes. He was very professional and our A/C is working great! We are very pleased with this service experience.

Totally stopped working for 48 hours in 90+ heat. Put white vinegar in condensation tube every 30 days and change air filter once a month. Hadn’t vacuumed out outside of condensation tube for about 9 months. That was the problem. After I unclogged it, all was fine. I then cancelled my technician appointment. They were understanding and very nice. My dealing with CHW would have been better if I could have talked to a live human. I have never text, facebooked, tweeted, etc. The first review CHW sent me required I send it through Facebook or Google. I don’t do either.

MR ** was very knowledgeable of his trade work. He explain to me every step of the way what he was doing; he check all vents to make sure all was reading a comfortable reading. Great job. If in need again I would request his experience work again.

Denied repair of refrigerator because I had only had the plan for a month. They think my refrigerator was already broken when I got the plan 5/6. My ice maker stopped first, then the freezer both in June. Compressors don't give you notice that it's going to go out. It was unexpected! Now I'm being penalized instead of being helped.

We waited two days to be contacted by a technician and was never called and CHW never called to tell us that no one was available in our area. We ended up opting out and called someone local to get the work done. So if they do not have people to fix things what good is the warranty.

Service with Bennett & Son's good. I just wished Choice had notified me by phone to check to see if date was good for me. My computer was on the blink and I had to call Choice late Sat to confirm that they had scheduled an appt for me.

Not all of the items I needed to have addressed were addressed at the time. I was told that based on the request submitted, they could only address some of what I needed. What they did address was done satisfactorily.

Our AC broke down and the technician who came to visit diagnosed it as damper issue. While 2 other technicians identified the root cause as evaporator coil issue. No response for 2 weeks. When we got our system replaced and asked for refund policy came into play..upgrade was not approved. Don't recommend these guys to any customer. They want your money and won't show up when you need them the most. God bless these guys.

Charlie with Southern Heating and Air was quick, efficient and honest. He went and got the parts he needed and came right on back, unlike other technicians that tell you they gotta order the parts and they’ll get back with me and never shows back up. The communication skill was understanding and on point. Thanks again. I will definitely be looking forward to him again whenever I need anything done with my air or heating.

I requested service on Thursday and had a confirmation for the next day! That in itself was great... There would be days before I would hear back from my other warranty company. It was a simple fix, but grateful it was not something more serious.

What is the purpose in having you if you're going to say that my sprinkler pipe was broken before I signed up with you guys? That was a bit rude! I paid $65 for a guy to come and tell me SORRY THEY WON'T COVER IT! Really? Suppose to be the best and yet my first claim and already WANT TO CANCEL my account. I’ve had this pipe fixed when first moving into my home in 2018 and it has worked fine since. We came back from a trip and went to turn on our sprinkler system and lo and behold it’s shooting everywhere... & yet you have the audacity to tell me I’m lying and won’t cover it because it was broken before I signed up with you folks! Unreal. Will call to cancel with you guys as your best interest is definitely not with your customers. Thanks for calling me a liar. ???‍♀️

Repairman explained to me what he was going to do to fix the problem. He repaired the problem. Cleaned up the work area and was on his way and I was able to complete the wash. He was friendly and polite and performed his task quickly.

The young man was very nice and polite. But when he quote a price to me it was fine. However he told me that my price for the visit of a serviceman would be $75 but when I received my receipt it's it was 85 dollars. Now maybe it was a mistake on his part he was talking so fast. Anyway I just think that that was very not honest. When you tell a customer One price and on the receipt is another price. Thank you.

Technician came out and looked at the ductwork and identified the leak. He explained to the problem to me. Very courteous and knowledgeable technician, but he didn't repair and still charged me fee. I don't understand why no repair was attempted and still charged the fee.

Thanks to Choice and getting my plumbing issues taken care of quickly. Bill from Riley was very professional and took care of the issue in no time. I ended up being a quick fix and did not have to tear out the shower wall!! The email reminders and communication were very helpful also. Thanks.

Signing up for a new policy was very quick and easy. The salesman gave me a few discounts from the original quote that he started with considering I am an educator and AAA member. I immediately got an email with the new contract as well as giving the person who recommended me, a free month as well.

Teddy was on time and very efficient. Very knowledgeable, and very helpful. Outstanding service. I would be glad to tell my friends about the service that I received. This was the first Time I used the program, and I am glad I did. Thanks.

Sun, 6/27/21 AC not working properly. Contacted Choice and received claim number. Contact was phone. 6/28/21 went online to report - new claim number assigned. Waiting on service tech to establish appt.

Although the tech was behind on his calls, he came in and completed the work in a timely manner. Very professional, efficient, and informative. The only thing I would suggest is that although this household is fully vaccinated, he should still consider wearing a mask while visiting people's homes.

Authorization process took ALL DAY. I had to call three times. Authorization agent wanted to repair with the “cheapest” fix. As a result the unit was not repaired properly and I had to call back for repairs again two days later. Technician was excellent. Knowledgeable and patient with waiting on approval of repairs.

Rich called to say he was coming, arrived on time. Did the diagnosis and let me know the problem. He replaced a bad capacitor that my maintenance company installed recently. Rich put a new capacitor and shortly thereafter we were blowing cold. :) I'll be calling this company for our future maintenance needs.

Electrician Ossam was sent by Choice Warranty. Ossam was very friendly and gave great customer service. He was fast and efficient. The repair was exactly as it should have been. Lights now work perfectly. I would request Ossam again without hesitation.

Technician excellent and solved the problem. Wish all your techs were like Mike!! He even called me back that evening to see if garage door still working. I’m very satisfied with e-service of the technician. Tech very knowledgeable and courteous. Thanks.

I received great response and the service tech was great. When I call at 0400 hrs, I received immediate schedule. At 0800 hrs. I got a call that the repairman called and by 0900 hrs my issue was resolve. Thanks.. I most definitely will recommend anyone to Choice Home Warranty.

Very impressed with the empathy shown when I put in my claim. Asked questions that has to deal with my issue and wanted to know if there was any other issues that they could add to the claim. Very attentive and informative.

I have used this service twice in the past month. Both men very professional and knowledgeable. Am pleased with both services. Both showed up on time and did what they were supposed to do. Would definitely recommend the company to family and friends.

TJ and Thomas were professional but polite. Took care of the issue and gave hints on taking care of the unit in Louisiana heat! They were speedy and even checked to see if the unit needed extra Freon. Definitely glad I had Choice Warranty.

I have not heard anything yet from the service provider and it's been 3 days since put it in the claim. I expected to hear something sooner from one of the service plumbers in our area but I didn't so I'm a little disappointed about that plus I did not receive an email in correspondence of the request for the claim so I'm a little upset about that too.

Choice has been very efficient and prompt in scheduling an appointment for a repairman to come out and fix our AC. I appreciate that very much and would highly recommend them to anyone looking for a home warranty on their home.

This company is terrible. My AC unit broke 2 weeks ago. I've had the HVAC company at my house 4 times. After two weeks they are a refusing to replace my AC unit. Meanwhile the temperatures have risen to over 100 degrees while me and my fur baby have been without AC. Do not purchase a home warranty with Choice. You'll regret it!

Yes I would recommend a friend, the order was placed immediately and I was very satisfied with the Company that came out. He was very professional and helpful and he solved the issue. I would definitely use them again. I'm a happy customer.

Was taken care of professionally by Anthony M....would recommend to family and friends... Looking forward to future services. Great rates for coverage.... Highly recommended. A must. Don't live without coverage. Tried other companies, they keep raising rates. Ask Choice about their 3 year plan, and more....Anthony did a great job explaining plans...

Rocky called to let me know he was en route. Had a great interaction with my husband. Took care of our AC problem quickly and efficiently. He was in and out within 30 minutes. Overall, we are very satisfied with the service we received.

Ace of Spades repairman showed up on time, diagnosed the problem, and replaced some sensors. They were probably the only thing covered by the warranty on garage doors/openers so I guess we got lucky today. The garage doors seems to be working correctly now and I'm glad we got him as the technician.

After placing my claims it was a few days to get someone to come over to look at the problems. They have been schedule to come out to look at the problems Monday and Tusday. We are scheduled for electric and plumbing.

I am not happy with your company. I call in last night at 7:00pm because my a/c has stopped working. It is 9:53 now and I have not heard from anyone yet. It is 80 degrees in my house now and I cannot handle the heat.

My claim was denied. If Air Conditioner is listed as a covered item, but was denied because a hole in the copper line released all of the Freon, is stupid. It wouldn’t be an air conditioner if it doesn’t have Freon. It is absolutely a working part of the air conditioning unit. Always a loophole to keep from paying the claim.

Brandon took the time to walk me through each part of the plan to assist me with picking a policy that was just for me. I look forward to being a part of the Choice Home Warranty Family. Keep up the great customer service.

After 8 years of normal wear and tear on dishwasher door, the spring broke. CHW said that is not normal wear and tear. It was slammed. No it was not broke opening the door. Not shutting the door. We are fighting the claim. Very disappointed in CHW reaction as that is why one buys a home warranty, for that kind of protection. Not good!!!!

My claim was denied, when l joined Choice. l ask the agent if items would be replaced. When they couldn't be fixed he said yes, this is the reason l went with choice. My year is up with choice in July, l will not be renewing and will contacting to Better business to log a complaint. I will be going back to Ahs. I am a realtor and will never recommend you to my clients.

Technician Bob was actually early, polite, got to work quickly and completed the task efficiently with quality results. Overall pleased with the repair process! One negative was that the appointment was scheduled for five days later.

We discovered a leak in our downstairs ceiling...and called CHW immediately. You sent an email that you were trying to locate a plumber to come out... The water kept leaking. I waited three hours then called you again.... Joe told me I'd either hear from a technician or would get a claim reimbursement form. By then we HAD to call a plumber who came out cut a hole in the ceiling, discovered and repaired the leak. I called your people the next morning.. Had received a reimbursement form but could not have technician fill out diagnosis stuff... That was the day before. I have emailed diagnosis and invoice to info@choicehomewarranty.com. Hope to hear from you soon. Richard ** Claim#**

I reported a problem. My microwave. It wound up being just a GFI outlet fuse that blew but they had set me up for service immediately. I had called and canceled the service but their response was fast and accurate. I would recommend somebody.

The technician was very good. He fixed microwave and also gave us useful information to help avoid it in future. He guided us well to be careful with handling microwave. Very user friendly. Shared lots of good and useful tips for home improvement.

Our outside condenser fan stopped working and we submitted a claim online with Choice Warranty in the middle of the night. Within 36 hours, we had a technician here who replaced a capacitor in the outside unit and we were cool again.

Still waiting on my AC to be fixed. How long will it take. It has been a week. I can't stay in my house. It's so hot. Will someone get in touch with me soon as possible. I would like to talk to someone about the job. Thank you and have a nice day.

The freezer stopped freezing and the ice maker stop making ice. The techs came the next business day and and diagnosed the issues. Went out to their vehicle. Got the part and fixed it. I was surprised they had the exact part with them. I am grateful.

The gentleman was courteous and professional. He went straight to work, in less than 10 minutes he had diagnosed the main problem and began reassembly of the dishwasher. He performed a thorough inspection of the dishwasher. Without asking he began cleaning the areas of the dishwasher he had worked on and then the entire front! Highly recommend.

In my claim I specifically said that the problem was in the retractable awning and Choice should have sent an awning expert. Instead I was sent an electrician. That’s like sending an electrician to fix a washer, dryer, or microwave. The customer service pressured me to pay the service fee even though the electrician took one look at the awning and said, "I’m not the right person for this job." He left afterwards. The mistake was made by the person who reviewed my claim and they made an erroneous assumption. I should have been contacted first if there was any question.

Mike was excellent from mc Air-conditioning, Expert on repair. Complete 45 minutes. Very knowledgeable. Communicated in a good manner. Let me know if I had any further issues within 30 days to not hesitate to call. Represented CHW very well. Thanks Mike. I appreciate your help.

I recently filed a claim because my refrigerator stopped working. After it was determined that it was not fixable an amount was offered for replacement which I declined. The reason was they had the wrong description of mine and I felt it was worth more. A claim specialist Casey up a time that was convenient for me and resolved my problem right away. Very happy with the service from everyone there.

No response from anyone, I sit in my 90 degree house with broken air conditioning. I am 65. Would you treat your mother this way. Highly disappointing. Again, I called 23 hours ago. Hot, sleepless night. Don’t promise services you cannot deliver. You asked. This is very very poor communication. Zero service so far.

Quick response to the call that I made. Got a claim number right away and a response through email. This is best warranty ever worked with for my family. Waiting on the company’s contact information that will be working on the hot water heater that is leaking into an overflow pan.

I am not happy at all. Microwave went out and would not replace it, all you wanted to do is a cash buy out, Lowe's card and only a 1/3 of cost to replace it. Terrible company. I am a real estate agent and cant not the way I was treated have anyone purchase this company warranty.

Dixies Drain Doctor was fast - came the next day, quickly diagnosed the problem, had the equipment on hand to make the repair right then. My broken garbage disposal was fixed so quick. The technician was super nice, really knew what he was doing. I am definitely recommending him and his company to anyone.

Repair guy came. Changed some wheels, however after dryer is on for a few minutes… dryer still making noise. Need someone to come back and fix dryer. Either same company or another appliance company. The noise is very loud and annoying.

A/C wash not cooling, I emailed Choice and within a few hours, had a response about my claim. A short while later I had response from the company in email. I can say I am very happy with the repair. It was a quick and easy repair. My house is now cooling while.

Technician that came out was courteous efficient and professional! Found the issue but fighting with the warranty company because they said this is not covered claiming there is rust in a copper pipe which is impossible. Waiting on a agent to take my claim.

Took slightly longer than expected but only because parts needed to be shipped. Up and running good as new now though for only my deductible cost! Unfortunately AC not acting right now so will probably be making another claim for that as well, thank you CHW!

Fair and accurate with my comments, you bet! When you have an emergency, Choice drops the ball. Takes them 3 to 4 days to get someone out to the house in an emergency. They should allow you to get your own provider and get something fixed and reimburse you. Then a majority of the time, they don't even allow your claim. My suggestion is, do not ever buy a home warranty, set aside funds every month and handle issues yourself. It will be a heck of a lot less stress!

Choice Home Warranty was able to set up an appointment in a timely manner. Our Technician was very knowledgeable and informative about our A/C unit. We will definitely recommend him and request him again. He was earlier than expected (called first) and that was another plus for us!

The issue was resolved in a heartbeat. The technician was super friendly and detected the issue within a few minutes. The issue was covered by Choice Home Warrenty and the company actually followed up with me to see if everything was working well.

Otis arrived in the time frame promised. He identified the issue quickly and contacted Choice promptly to get authorization to order the part. I would definitely use his service again. He also followed up with me to let me know about eta for part delivery.

It took way too long to get a technician to repair our refrigerator, this also happened once before with our oven. I am not sure why it takes so long unless Choice Warranty does not have enough repair people in my area to contact. I did not appreciate being asked to find my own technician.

Excellent service. Garbage disposal. One online claim and it was taken care of very next day. New garbage disposal fully installed and ready to go.. The technician was very professional as well. Saved almost $500 plus installation charges. Strongly recommended. Thank you Choice Home Warranty.

Service repairs were scheduled timely. Repair person showed up on time for the pre-arrangement appointment. He completed the repairs within a reasonable time period. He was very competent and thorough tested the repairs to ensure the repairs were accurate. He is courteous.

Some communications were difficult to understand and some did not understand the issues I described.. Not enough details were asked. It delayed the process for you to get me a company to check out the AC. Once that was accomplishment things worked well. The approval was given quickly so technician was able to do the work while he was here. I am happy.

I was very impressed with how fast they took care of my service call, the plumber was there in less than 2 days and took care of everything. Did a great job. They were way better than a previous company I use to have. So glad I changed. Thanks Choice for doing such a Great Job.

This is my best experience with a Technician sent from Choice. He was very professional, introduced himself to me in uniform and pleasantly smiled. Then upon coming inside, he masked up and had shoe covers. He ask where things were located and then went to work. I am hoping that my problem is resolved and will last because he had relieve my hot situation in the house. If I need a technician for anything that he is able to do I hope I get him again. This is definitely the right name for the company Comfort Masters. I thanked GOD for sending the man that knows his job and did just that. Thank you.

They come cheap, but they don't cover anything. The repair costs eventually become more expensive than doing it yourself by hiring a contractor. Moreover, their customer service won't even pick up your phone. Beware, whatever premium you pay to these guys is worth nothing.

We really appreciated his honesty. He told us our outside unit needs replaced but said Choice won’t cover that because it’s not the compressor that’s bad but all of the ac coil fins that are corroded. Since y’all won’t cover it, we will Probably not renew. Why have a home warranty if it doesn’t cover what we need.

I talk with Mathew ** about home coverage. He was very nice. He explain everything to me about the coverage. I haven’t use it yet but I think I made a good choice. I hope with this coverage everything he said to company stand on their words. Thank you. Ms. Hilda **

Refrigerator could not be fixed, this after three tries, I have since purchased a new refrigerator. I still have not heard anything back from the company Choice Home Warranty concerning my being compensated as the contract stated. I will be seeking legal action to help ensure this failure does not happen again to another customer who put their trust in Choice Home Warranty.

Cannot say enough about the efficiency, courtesy and professionalism of Bosch Brothers A/C. One visit and my parts are on order, the problem has been explained to me in terms I can understand and I'm confident that my problem is being handled in the best way possible.

Air conditioner, The guys that came out were very nice very professional did a great job. Thanks so much for the fast response. The guys had my air conditioner running the very next day which was 88° in my house when they arrived.

I had a leak in my toilet and when the plumber looked at it, he knew immediately where the problem was and fixed it in less than 5 minutes upon arrival! He knew his stuff and solved my problem quickly!

Response time to have the HVAC technician was minimal. The work was done quickly and efficiently. As the line had frozen up the tech did need to return in order to get the system up and running. Not unexpected so I was completely satisfied with the work performed.

I wish whoever I spoke with and explain the problem would have told me it wasn’t covered before I paid 85 dollars that I really didn’t have to just give away. My husband lost his job over a year ago and I think people are trying to take advantage of others.

I have had Choice Home Warranty for about 1 year. Never had to use it. I had a problem with the plumbing. I called them. They set it up within a day. Haven't had the plumber come out yet but I'm very impressed with their quick action.

Choice Warranty was provided by our seller when we purchased our home. Being new to our city, I would have no idea who to call. Our garbage disposal stopped working; submitted request online (had forgotten my member #- but no problem) Disposal repaired within 3-4 days of my request. Simple, smooth process. Repair technician was Professional, knowledgeable, and very respectful, tidying up after job completion… Very satisfied!!!

I am very disappointed with you, I have had this service with you since January 2021 and never made a claim. My air conditioner went out and you refused my claim. You guys are liars and I am going to file a complaint against you. You lied to me when I signed up with you. You told me that everything is covered with just a service fee that is not true you lie to customers to get their money. I am a elderly person with COPE and you take advantage of me and lied to me to sign up. I will be taking this viral on the internet to let the whole world know how you scam people for their money and take advantage of elderly people. You are liars!

I've wanted to come back but got into a bind so I appreciate your help and cost discount. I am a senior and my is disabled so I need things fixed fast like AC or heat. Please keep your discounts and senior discounts if you have. Thank you.

My dryer was repaired. The burning returned And now it’s louder than it was. I had my electric socket replace and now the lights go of delayed. And I was charge 400 dollars for the garage replacement. So all not happy with the things I’ve done. But I’m hoping you will change my mind with this next call. Please honor your warranty. Thanks.

So far so good. Still watching to make sure it’s working right. Had to call 2nd time. We are still watching the thermostat. You may want to check back again once we see if this is going to do the job it’s suppose to do. We are not 100% sure yet.

Overall a good experience, my only complaint was that it was an a/c repair in the middle of summer and that didn't seem to have any priority. It was a full day before anyone could look at the a/c and then another day before it was repaired. I realize that for most repairs this is totally acceptable, so great service would have been a quicker fix.

I needed to have my refrigerator repaired. Called for assistance, got a repair person to my house in just a day. They were very courteous and got the repair approved in hours. Getting fixed Saturday. I am very satisfied so far.

GE refrigerator was not cooling properly. Technician mentioned that it appears to be a bad dryer. Choice offered me a voucher from Lowe's or payment to help with the purchase with a new unit. It worked out in the end.

The mechanic had diagnosed the issue and had the part with him to fix the AC but could not get approval in a timely manner. He had to pull the part back out and leave until next day afternoon when the approval was granted. This caused me to stay without AC for one extra night in a 110 degrees Arizona heat. Also the mechanic had to make two trips.

Recently switched from American Home Shield. First of all the warranty coverage is way higher. Secondly the service call fee is way less almost half price. Third the overall plan is cheaper per month than American Home Shield. Just got this plan haven't had to use it yet but so far have been impressed. Last but not least it was nice to talk to someone that spoke good English.

The issue I have is having clarity of what I’m actually paying for with CHW. From the advertisement online the warranty covers normal wear and tear and parts. My unit was over 12 yrs old and the part I needed to repair it was not covered so I was left with no other alternative but to purchase a new unit out of pocket. The only thing I can say that CHW helps with is the service calls. I only paid $60. Other than that what’s the benefit of having it. On the other hand, the HVAC company (Aire Serv) did a fantastic job of providing the service we needed in replacing our unit and helping us diagnose the issues we were having with our old unit.

I recently needed someone to come & check a ceiling fan that had quit working, The young man that came out from Gingy's Electrical Service was polite and professional and fixed my problem with the fan very quickly. I would DEFINITELY recommend Gingy's Electrical Service for electrical needs!!!

I had a good review with the representative that I spoke to. He gave me some great information on my warranty deal. I would recommend a friend any time. Everyone needs this in their home. I will be telling to my loved ones.

Very helpful and the peace of mind can’t really put a price on that. My service guy seemed to know his stuff. Didn’t even want to shop around after speaking with him. Can’t wait to review the policy hooray.

The professionals at Advanced Plumbing Services were prompt, knowledgeable, and repaired our plumbing issue in record time. They made sure we knew exactly what the issue was and how they intended to repair it. I would definitely recommend them to anyone experiencing plumbing issues/needs.

Troy ** is an excellent service representative. Everything was explained thoroughly. He was very clear on telling me all I needed to know. I will highly recommend this company based on customer service! The services included are so much better than our current company and the customer service is high above our current company.

Our freezer decided to stop working and defrosted all of our frozen food. We called CHW. Response was quick and efficient. Technician was polite, knowledgeable and respectful. Would definitely recommend this company for service. Outcome was unexpected but quite acceptable. CHW was quick with a resolution. Quite happy with our choice of going with CHW.

The technician who discussed his 15 years experience certainly demonstrated his competence and professionalism over 2 visits and engendered our confidence in his workmanship. His timely responsiveness, attention to detail, desire to fully explain issues regarding the problem and careful, methodical work reflects great credit on himself and his company. The issue was fully resolved and we will recommend his company wholeheartedly to others.

As a new homeowner, the world can seem extra crazy. Companies come at you for your business. For someone to take the time to walk you through the process carefully is refreshing. Your home is an investment; warranties are a way of protecting that investment.

I have Choice Home Warranty for last two years. So far I have great experience with all service claims. It's very easy to file a claim online and over the phone. The claim processing is quick, usual turnaround time is less than 24-hours. All of their contractors are professional and courteous.

I would be very interested in posting my experience when the claim is closed and I receive the amount of the repair. I enjoy the social media part of sharing the good and not so good things I experience in my life. The effort to help others save the problems that can upset anyone life can be avoided. Photos will be part of my next response. Thank you very much.

While I have not actually used my policy yet, the sign up process was as informative as it was easy. Tom was very helpful in answering my questions and concerns. He spent the time with me that I felt was necessary and I never felt rushed or pushed into any coverage that I did not feel I wanted. So far, so good!

Peter came out to fix our fridge that was not cooling too good. He figured it out quick, did a fantastic job and was gone in an hour and a half. Fridge is now working better than it has for the last 4 months. Wife and I are very happy with his service and professional work!

I have had my home warranty with Choice Home Warranty for several years now. This is my second time to use it. For this go-round, I had issues with my AC. I reported it online before 1 pm. I received a notification 6 hours later that a CHW Technician has set an appointment for my claim for the following day. A day wait I think is within reason. I wished that it was sooner but I understand service crews do have their schedules typically planned out the day before. The technician confirmed my availability prior to heading my way and came in as expected. We weren't able to talk much as I was working from home, but he completed the repairs and the results show. He mentioned that the repairs were covered after the standard service fee that I was aware of. Overall, 5 stars for the great service and the ability to get things moving online.

I submitted a claim to Choice Home Warranty, currently waiting on the results. However, the claim was very easy to file. I have been really pleased with the service that Choice Home Warranty provides as well. I will recommend Choice Home Warranty to my family and friends.

The plumber showed up at my home and decided the toilet needed to be removed in order to snake the drain and I agreed with his decision. If you snake the line with the toilet in place it could get cracked or broken. The plumber cleared the line and the drains are flowing. The issue I have is that Choice Warranty would not pay for the removal of the toilet and it cost me an additional $95.00 that I am not happy about.

Great response time and service. Choice Home Warranty helped to replace my refrigerator that could no longer be fixed. Company contacted me the same day and said that a Lowe's e check would be sent shortly. Technician, Marc, was very helpful in identifying the issue that led to a payment towards a new refrigerator.

We are new Choice customers and this was our first experience with service. The service provided by the vendor to fix our garage door open was fine. No issues with that. Our frustration is that when we reported the issue our first appointment was scheduled for a week away. Very disappointed that the vendor appointment was scheduled so far away. Thank you.

I called about my refrigerator and I did not wait long for the call to be answered. Representatives were friendly, empathetic to my issues and I can't wait for my first experience with the assigned technicians to review and resolve my issues.

It is ridiculous that there is an additional fee because the item is covered under manufacturer's warranty. Were it not covered, the technician would have had to still purchase, go and get, and install the parts at your expense. Many good experiences with CHW in the past but this makes no sense to me. Of course I'm paying the extra $100 but am doing so with reluctance.

The technician (GBP) assigned to me regarding the plumbing issue was not helpful at all. He didn't even contact me once. He neither came to my home as per his own appointment nor he called me before or after. I waited two times in a 5hours window span with off from Job and postponed Dr. appointment. The agents like him badly undermine your credibility as number one company in the market. Remember customer service is number one in the Service Industry.

We were schedule an appointment day and time by Choice. We waited all day including the time frame they had given us. I finally decided to call the company that was coming out, and we were informed that Choice never told him about the appointment scheduled for us. We were so disappointed. What a waste of time. Thank God the tech schedule permitted him to come the next day. Very disappointed customer!!

Only way Air Heating and Air conditioning was outstanding fixed my units. He was very kind and on time to fix my units. It was 105 degrees outside temperature when my unit went out. I would recommend this company to do any work I need. Please send him back any time I have a problem. Outstanding Vendor Choice sent my way.

My washer was down from 6/15 till today 6/25, till today there is no clue on the ETA when it will be fixed. They say they want to get an update from the technician. I created the case on 6/15, the technician visits us on 6/16, he recommends it is tough to fix and hard to get the parts. He explained that the ideal situation is to replace the washer and he sends the pictures to CHW. CHW comes back and says to fix the repair and not to replace the washer. That is fine but they approved the repair to the technician on 6/21. To make the approval it took 5 days. After that it 5 days still I didn't get any update. Considering the situation I proposed a solution they didn't buy in the situation, they focus only on their profit. I am a customer of them for more than 3 years. I have 4 claims till now and face the same issue in each claim.

Sam from Comfort Heating & Cooling was great. Very open and honest with me and explained exactly what was going on with my system and what it will take to get it working again. He spent time to ensure I understood everything and discussed pricing so I would not be surprised.

The technician that came to do the service was very helpful in showing me where the issue with the refrigerator. He explain my options. Good job. He was able to contact CHW right away and he got an answer back within 5 minutes.

All the repairs went well and so far seem to be working well. I like the response that I received from Choice warranty. I liked the quick response I received from Choice Warranty. It is clear that they put their customers first.

Technician Bryann was very friendly, knowledgeable, fast, & efficient. He knew right away what was the problem that needed to be fixed. He assured us the issue is resolved & if we have any problems to call him & he will come back if needed.

My garage freezer is a free standing upright freezer (available at Lowe's and other retailers) HOWEVER, CHW claims it as "commercial reach in" and will not cover it. This unit is easier to repair than a typical home freezer. The technicians were great - and the service company is handling my repair....no thanks to CHW. Another reason to question if home warranty is worth it...I paid for the contract and have not used it.

Technician was efficient and diagnosed the issue quickly. We were concerned that he was going to have to come back, but once he diagnosed the issue, he was able to fix it quickly. He was in and out in less than an hour and our AC was fixed!

Service claim has been disregarded and attempts to contact technician assigned to my claim ** I been told over and over that the voice mail is either full or has not been set up and then a hang up.. When trying to contact Choice to see what next steps are to be made - I keep getting directed to a site like this - over and over again. Please contact me at **. Thank you. Larry ** a client with a claim.

I have had two technicians come out. One said the dishwasher should replaced and the second said it needed a Sump Pump and seal replaces. He said would call and make an appointment to come out and fix it. Then I get email saying CHW will give me a check of $236 to replace a $1400 dishwasher. Yesterday I talked with a claims manager and said she would give $357 to get new dishwasher or to have someone come out and fix it. I paid over $2000 to CHW and had nothing but hassles the two times I have had claims in 9 years. I want my dishwasher fixed or replace! End of story.

The technician from Dynasty Heating & Air was very friendly and did a very good job explaining the issue with my air conditioning unit. They also performed the repair soon after diagnosing the problem. I would definitely recommend this business to anybody I know having HVAC issues.

Technician arrived on time and was very professional. Very pleased with the service I receive from Choice Home Warranty. Anytime I make a Claim, their Claim is always courteous and makes me feel that they are genuinely concerned about getting me the assistance I need in a timely manner. I would definitely recommend to other home owners.

Very knowledgeable, pleasant, professional, completed repair quickly and efficiently, fixed problem with my ice maker and went the extra mile within 24 hours of my call. Thank you Choice and Wayne. Service above and beyond. Very happy with our first claim.

I called to open a claim for both my washer and dryer. 2 separate tickets were opened, and then I called to verify ONE person would be coming to look at BOTH appliances and was told yes. The tech came and told us he was only here to look at the dryer. He didn't know anything about the washer. This is NOT good customer service. Why have 2 different people come on DIFFERENT days to look at these two items? I am very disappointed.

Sarnom, with Texas Appliance Repair Service was very knowledgeable and very nice and explained in detail with repair, he did an excellent job. 5 stars to him and would highly recommend, I am 12 year Choice Home Warranty customer and very satisfied with quick response, thanks. Armando

I would recommend CHW to everyone. They are good at finding reliable and good people to come work on your home. Overall great experience so far and it takes the worry out of having to find someone when you don't know anyone.

Great customer service, I have been with AHS for years and their customer service was terrible, I hope you can promise what you offered for what we paid for policy! Albert was very informative and explained everything in detail. He saved us quite a bit on our annual premium. I just hope you live up to what he promised and what we paid for.

My ceiling fan stopped operating so I called to report that defect ceiling fan. I reported on a recorded phone line that worked very easily and received an email with a company to address my concern. After receiving a call from the contractor I describing my issue she requested the fan type, which was a Fanimation Studio. Model slinger V2 72 inch. Her reply was this fan was not cover under this policy, that this fan was too expensive. They only would be able to replace with a model that was a builder's model only. To be very short I was disappointed after buying this coverage for the next 2 1/2 years, and this is the first request for service and was told it was not covered.

One of my ACs was out of order. I went to website of Choice Home Warranty to report the problem. Next day a message saying a local agent is being searched to repair. Then a lady from the local AC company called to make an appointment next day. The tech showed up 6:30 am, half an hour earlier. He found the part caused the problem but it costs more than authorized. They need to report to Choice the problem to get approval. I was not happy about the delay. But they called me to come back to finish at noon time. It satisfied our needs. Job well done. Thank you Choice team.

Your associate took care of my claim very quickly. Very professional services. She took very good care of my needs. Email a copy of the original complaint. Received a quick response from the service technician. They will be here the next day.

Applied for a Claim on 6/23/2021. The issue was an inoperative Air Conditioner. The condition was discovered by J&D Heating, Cooling & Water. On the 6/21/2021 we discovered that our Air Conditioner wasn't responding to inputs from the thermostat. I called several Maintenance organizations and no one was available to do an inspection for 3 to 4 weeks due to heavy workloads.

The gentleman who helped us was so nice and he explained how things work so that we could understand. Got a great rate. I like what the plan covers and that if something breaks it will not break our bank account.

I wanted a multi year plan. The sales person they had a 5 years only plans. Then 15 minutes later he couldn't sell me a five year he came up with a 3 year plan. I would have taken it but he lied initially. So reluctantly settled on a one year. ** the whole time. Listen to the tape.

I reached out to you last year because it was making noises. The tech said it was going out but you would not fix it until it does. Well it went out this year. I contacted you and you sent out Air Generation. They were great. They said as long as you approved it he could get it fixed by the weekend. You sent me an email Thursday morning saying it’s approved. It wasn’t. You send me another one Friday saying it was approved and it was. Contact my tech and he said they should get the part ordered and as soon as he has them he could replace it. You ordered the part late Friday. The tech could not get them until Monday only to realize you had not ordered everything. So Tuesday he finally gets everything in and comes and replaces my unit.

We love our service with Choice. We have been with them for 3 years and have resigned again! They are very efficient and polite, every serviceman who had come out no matter the problem have been great!! We had another service before Choice and there is no comparison, Choice is the Best.

Answered fast.. I was appreciative and was grateful they took the time to explain when I felt lost and not understanding the situation... We resolved the issue that I had a concern for and felt comfortable with the outcome. Thank you.

I had a very difficult time getting a live agent to handle my claim. My claim was put in on the 19th of June, I did not get service until the 23 of June. I could not log in to website because it did not recognize my email address, the same address I get emails from Choice Home Warranty. It was a very difficult experience. When I finally got an agent on the phone, he stated he could not get an available agent. After speaking to my technician, he stated he was available all weekend! I was not happy at all.

Choice was able to schedule an appt. for me at my residence in regard to my air conditioning system not working properly. The technician responding was very professional and was able to diagnose the issue and temporarily restore the unit into operating condition. Additional repairs are needed and the assigned technicians asked CHW to approve the additional work on the unit and CHW has approved that request. It has been 7-days and I am still waiting for the follow-up repairs to be completed by the assigned A.C. technicians as dispersed by CHW. Hopefully the repairs will be coordinated soon.

This is our second time when we needed help from CHOICE Warranty company. Both requests were handled quickly and very professionally. This warranty company is much more agile than the previous one that we used before. I recommend CHOICE home warranty.

I am very dissatisfied with the technician from Appliance Appliance Repair. In one minute he simply looked at an error message on the panel, something that we put in the original claim. He said we needed a new control panel. Something we already knew and he knew before he got there. A waste of $85.

Service person came, changed out ice maker and asked if I would like him to clean refrigerator elements, I said yes and he did a great job cleaning. I showed him a Freezer in the garage and he pulled it out and said it looked good and did not need a cleaning... which I appreciated his honest and not charging me for a cleaning that was not necessary. When there he noticed I had a Hot Water Tank leak and brought it to my attention, which I also appreciated so I can have it serviced. He was professional, courteous and kind.

We researched Choice and started the sign-up process online, but we had questions. Ken ** reached out to us and offered discounts. He was efficient and caring. Completed the sign-up process in less than 10 mins. Good to know that Choice is rated as No. 1 in the nation. We will definitely recommend Choice to others.

Prior to my last experience (June 18th), I was contemplating canceling my plan. I had not been pleased with the professionalism, quality and efficiency of the last three or four providers. However, after my experience with CHW Technician: High View Plumbing Contractors, LLC, I have decided to keep the plan. High View Plumbing Contractors, LLC was great. The technician arrived on time, he was knowledgeable and quickly assessed and repaired the problem.

Updated on 6/26/2021: The longer you wait fixing the problem, the lower your rating gets and it is getting there. It now has been over a week since initial visit and report to you. I find this extremely unacceptable and so does your initial agent.

The technician was prompt and did exactly what he said he would do. He called upon arrival and talked to me throughout his inspection. His explanation of the issues were easily understood. Most of all, he instilled trust and confidence in his work! He was also polite and professional.

Our a/c unit for upstairs wasn't turning on. The weather was brutal as we suffered through 3 digit heat. Our technician came earlier than expected & handled the work swiftly. Great & easy experience. The technician was also professional and friendly.

I want to say thank you to Aaron, who helped me secure a new home warranty. When you seek quotes, you receive a ton of calls, texts, and emails. Aaron made it very simple for me to move forward with the purchase and he looked up the number of technicians in my zip code. I'm appreciative of his time and friendly manner.

Although my refrigerator stopped working almost a month ago., it still has not been replaced or repaired. I paid over $1,000 for nothing. There has been no attempt to resolve the issue even after the repairman said it should be replaced. They claimed it was in a garage even though I don't have a garage. This is a big scam!

Technician was great but for Choice to decline the wiring repair was ridiculous! The wire and fuse were bad which is part of the system so there was no reason to decline!!!! Very frustrated with Choice. Hate thinking about the day my AC goes out.

For the most part, these folks are pretty good. I did have an experience, however, when a repair was approved then they reversed it. Very irritating. No good explanation - just didn't seem to want to do the work. But we have had them for several repairs that have gone well.

The A/C repair went fantastic. This is how things should be done. We still have a claim open from months ago that has not been handled so I would not recommend CHW but the company you sent for the A/C knew what they were doing. Microwave claim...still nothing. Why renew with CHW?? Good question.

J4 Plumbing did an excellent job. He was very nice, clean and cleaned up around my toilet. This the best it my toilet has worked in a while. My showerhead is not leaking anymore. I would recommend him anytime.

The technician was very Polite and Professional. Seemed to know his Job well. Informed by of service that should have been done by my AC service provider. I would recommend this provider. I am thinking about Changing my Home Warranty Service. I have been with CHW for quite a few years. So I would like to see if there are better Home Warranties out there.

From the time I submitted my claim, inspection of the air conditioning unit, ordering/receiving the part and installation took less than a week. The contractor kept me informed every step of the way and they were very professional. I truly recommend CHW. Thanks ???.

Fixed and repaired officially Dishwasher and showed me how to clean out the filter and was very happy with the service. I will refer my friends and family to this company. Thank you very much. I am waiting for a plumber to fix my mom's plumbing at this time.

Replaced the wall button of one of the garage doors. For now, it appears to be working. Also, checked the operation of the other two garage doors. One of them had some opening problems. After rewriting the old switch (the wall button) it worked okay. I hope it works next time.

Very professional and helpful. The 2 men were courteous and explained the process and how I could help with the issue. They did not leave a mess when they left. They were friendly and compliant with COVID protocol. Thank you.

Choice responded promptly to the claim within minutes. The expert technician arrived within couple of hours to fix the problem. I'm so grateful to Choice team for their professionalism and quick actions. It was very pleasant experience. Thank you for your hard work and taking good care of your customers.

I’m truly disappointed in a warranty program that was highly advertised as being “the best” and certainly, in my opinion and experience has not been very good. Customer Service folks are wonderful. However, the time frame between a reported claim and final resolution with the repair of an appliance is much too long. Also, I was led to believe when I purchased this warranty that Choice would either pay for repairs or replace the appliance. However, I soon learned that if replacement is required, less than half the cost of replacement is offered. Therefore, in addition to the original 75.00 fee, the out of pocket price difference and the payment to a reputable technician to install the new appliance outweighs the benefit your plan offers. We are highly disappointed!

Extremely professional and friendly. Explain what problem was and measures to help keep it from happening again. I would definitely recommend this company and this technician. He arrived on time and went right to work having the job done within 45 minutes and toilets' running freely.

The technician that came to fix my dryer was very courteous and efficient. He was in and out in about 35 mins. He fixed the issue, and My dryer was back working in no time. I am very pleased with his work.