Choice Home Warranty Reviews

I have had to utilize my warranty with CHW approximately 8 times in 8 months. The claims range from fixing toilets, fixing leaking dishwasher, to fixing then having to replace garage door opener and finally, costly replacement of major components of my air conditioning system. Assignment of technicians has been prompt. Dishwasher leak was repaired per CHW order to the technician, even though CHW’s own criteria indicated that the aging dishwasher should be replaced not repaired.

Unit has a Freon leak in the copper tubing. Freon was a bandaid, could not fix, I had to pay, paid my regular 45.00 and 250.00 for Freon a few you will have to Pay also and this is the third or full time, what does the insurance binder say and what good is it? He says unit should be replaced.

I came home from work on a Tuesday and discovered no hot water. I input the service claim early Wednesday morning. Later Wednesday received notice of a service call on Thursday after 5 due to my work hours. However the contractor did not contact me or show up on Thursday. He did call first thing Friday and explain that he was covering an emergency call and was out of service until very late. He did arrive around 6 pm on Friday and discovered he needed a part to repair which had to wait until Monday but he did fix it then and operating well now.

My water heater was leaking from both of the water connections on top of the heater and running down the outside onto the floor. I filed a claim and Choice Home Warranty sent a plumber to access it. Then they denied the claim saying it was leaking from the tank. I appealed explaining if it was leaking from the tank, the water would be coming out at the bottom of the heater instead of clearly leaking from the top connections so they sent another plumber who gave the same diagnosis as the first that it was leaking from the connections on top, yet they refused again to repair or replace it. I have pictures of the leaking connections on top of the heater. My family has been without hot water for two weeks now with no fair resolution. I realize that it is a 75 gallon water heater so it will be expensive to replace, but if I don't get at least a reasonable cash offer for partial replacement cost I will be forced to take legal action.

The representative that called me was professional and very helpful. I signed up for the home warranty after he was able to offer me a discount from the online price. The discounted price made it affordable. I look forward to having the protection.

I want you to know that my tech name was Jason with Sears. ID is **. What a great person to be dealing with. I know he did everything with my best interest. He kept up to date with all the happenings of my washer machine. I can't say enough good things about the man. He knows his stuff and knows how to communicate kindly to his customers.

I called on today to request a service order for my upstairs and downstairs air conditioners. I spoke with Jem. She immediately empathize with me once I shared with her my request. She communicated well, repeated my request to verify she had noted it correctly. She also provided me with an incentive to renew my coverage. Jem went over and above on today. Thanks.

Should have an easier way to speak to an actual person when attempting to solve a problem. Choice should keep customers updated regarding their repairs. It seems to take a long time to get a repair done. Website does not contain info that is easy to find.

They were really nice, it was a husband & he brought his wife. My problem was a little unorthodox so it wasn't an easy fix but he did the best that he could & he explained what he did & what he'll do if that doesn't fix the problem.

Repair of my ac unit was completed today. Untouchable Heating and Cooling did a great job. I would recommend them to anyone. Thanks for all the updates by email. Well appreciated. I will let all my friends know about Choice Warranty and Untouchable.

I really enjoyed my experience with the agent that I spoke to. He had great customer service skills. He went above and beyond to help me. There should be more people in this world like him. I will gladly do business with you again.

On July 23rd repairman from Sears visited around 9am. Repairman came in with a flashlight, no tools, stayed less than 30 minutes, said could not find serial # collected $75 and left. Did nothing, number was on back of stove. Took several calls to get someone back here on 29th. 2nd repairman was excellent and did a very good job. Highly recommend 2nd person. Maybe wait was worth it, doubt first repair person could fix anything.

Very fast service and he is an expert electrician. Completed his work and I am so thankful for him, I will tell all my friends about it. He is highly recommended from me and my family. This is all I have to say, it was a pleasant time. Would highly recommend him to my friends and family.

My air conditioning stopped working on a Thursday. The workman came out immediately, but he had to let the unit unfreeze before he could fix it. He was supposed to come back the next day. It was 95 degrees in my house. The appointment was then postponed to Monday (by Choice?). Then I got another message from Choice that the appointment was postponed again until Tuesday. Fortunately, the repairman showed up anyway and got my AC going again.

Beautiful professional employee who know her job and very easy to talk to. I'm telling my friends and family and will provide her the opportunity to help them as well. Her attitude pleasant and her skills was very important for me to see a open opportunity to help me with the full plan I was looking for. I have a real bad ordeal with the other company. And Lisa assured me that your company will help me with appliance..

I had already decided I wanted the product and just needed questions answered. The salesman was extremely pushy and trying to hard sell me. Again, I was already purchasing. He was slow to answer my questions and kept trying to push options I was not interested in. I repeated many times my intentions which were ignore. NO, I DON'T WANT THE 6 YEAR PLAN!

I left a message yesterday when I couldn’t use the reschedule tab asking for a a to assist in changing my call time as I had a Funeral at the scheduled phone call. I did not receive a call back. Since the funeral finished I have tried to reach a person without success.

Called on Tuesday 27 July because my central air conditioner stopped working. Had a tech from L&F HVAC out on Wednesday afternoon and he informed me that it was the motor. Job was approved on Thursday 29 July and Lance from L&F was here today to do job. Job would have cost over $1500 but all I had to pay was service fee of $75.

This day 7/30/2021 started on a good note due to the positive experience I had while speaking with a representative at the Choice Home Warranty Office. Upon our initial telephone conversation we discussed the submittal of my Claim to request service to my Air Conditioning Unit to my home residence. She was pleasant, polite, courteous and professional. She also displayed a great deal of respect to the customer. Her knowledge of the Claims process was impressive and she ensured me of prompt and fast service. I was also told that an email message would be sent to my email address within 4 hours of my Claim to alert me of the name of the technician, date and time of service. I am very pleased as a CHW customer to know that my AC Unit will be back up and running very soon.

My experience with CHW has been trying to say the least. Your company consistently places the burden on the customer, e.g. find your own technician to having to wait unreasonable amounts of time. This also extends to calling to find out status of claim and being placed in a queue for extended periods of time. I am still waiting to have my dishwasher replaced since May because CHW chose not to fix it. I was told I should go ahead and purchase a new one and I would be reimbursed with Lowe's Gift Ecards instead of receiving a check for the small amount CHW said they would pay to replace it which does not work for me. I need the money upfront in order to purchase a dishwasher. More than not, In my numerous calls to CHW, I have been told conflicting instructions, so it is clear CHW'S administrative structure is broken.

The representative that did good work, but he came to the house and started to enter without a mask and unvaccinated. That is unacceptable. He was thorough and courteous. And was ready to complete work promptly. It was unacceptable that Choice declined his request to cover a costly item that was integral to our heating system.

I don't like that you denied my claim stating that it wasn't because of wear and tear. I kept my air conditioner serviced and it is only 3 years old and I didn't even have it running for over a month. I was out of town.

Repairman came and said microwave needed to be replaced. CHOICE said they would give me an e-card for $191.00. I looked all around town and could not replace for that price. I waited one week to talk to a representative and he upped the offer to $249.00. I accepted the offer. I was told it would take between 2 and 4 weeks to receive the e-card. I will have been without a microwave for 3-5 weeks. Not a very good service plan. Not happy with CHOICE. This is the first claim I have made!

Initially I was very satisfied with CHW based solely on how fast the claims were responded to but lately that has changed. I am going to outline the main problem I had which I had to end up solving myself on yesterday. I called in for an AC problem, I was dispatched a very competent gentleman from Honora's Home Improvement. He came on time, did the troubleshooting and narrowed the problem down to a breaker being bad in the panel. The breaker is only for the AC system outside. He told me that CHW would not allow him to change the breaker because he was not an electrician although he was perfectly capable of doing so. He told me he would send in his diagnosis to CHW and another tech would be dispatched to finish the job. He said there would be no further charge since this is part of the same work order. After he did his notes he texted me back the work order number so I could make reference to it when I called in.

Choice Home Warranty was a great investment. With a short wait, you sent a polite, knowledgeable tech, Taylor, who fixed the problem. The process was easy and quick. I feel more confident knowing have your help just a phone call away. Thank you!

I really thought he did a good job...Even though Choice denied my claim...I am cancelling the 2 Warranties I have...But the Service man was very nice and helpful...I need the refund to help buy another AC for one of the homes...

I did a quote online then was unable to put through the quote to purchase, put it through because I did not see the deductible. So I called and the Gentleman was super and helped me and also saved me money. Great CSR service.

The Plumber came on time. He assessed the problem, fixed it, (replaced) and cleaned up after himself. Great experience. I would certainly have him back to my home if I have other issues. Unlike other warranty companies this experience was totally positive.

Best 1 Plumbing came out and assessed my problem and repaired it within 1 hour. Dillon was very professional and knowledgeable of this craft. I paid two others plumbers that could not find out the problem. Thanks Best 1 Plumbing and staff.

Great, fast & friendly service. He was prompt and cleaned up before he left. The lady that set the appointment was helpful and friendly. Would use their company again. I asked for a quote on some additional work we need not covered by warranty.

Mr. ** was prompt and on time for our appointment. He focused on the task of fixing my washer shut-offs and finished the work quickly. He was also polite during our transaction. I would request him for future plumbing needs.

The technician arrived on time. Was very professional. Very happy with the service he provided. Would like to use him for any future repairs. He ordered the part I needed to repair my oven. I know everything will be ok after he is done.

Dishwasher is still not working after three weeks it seems to me that if you are unable to get parts it should be replaced. Air conditioner repair has been denied even though the technician said it needs to be replaced.

Myers Heating and Air (Jonathan) is the only A/C guy I want when repairs are needed. Very personable, honest and professional. He doesn't try to sell you or fix things that aren't broken. I specifically request him anytime I have A/C or heating issues.

The contract set a service time a few days earlier, the day before, it changed to an early time. After called, it came back with a modified time. Still it is a very large window of waiting time before the services. But when they come, the work is very good.

The technician, Chris, was both courteous and professional. I was given a time frame between 2:00-6:00, however, he was at my home at 2:45, a pleasant surprise. He repaired my a/c and left after letting me know that the service call was covered for 30 days. However, he said he would email me a copy of my invoice…I am still waiting for it.

Because Choice was unable to locate an electrician in St George because no one wants to work for them, because they make it too difficult for the service person or the homeowner to get paid and are too hard to work with, I turned to an online site and Barton Electric responded immediately. We had a burned outside wire causing problems all around the house. Roy found and fixed it within an hour. Choice won't reimburse me because Roy is a one man show with no computer skills to battle thru Choice's stupid website. I HATE CHOICE! THEY SUCK COMPLETELY! But Barton Electric is my new forever go to.

Very difficult to place a claim. I made 6 calls trying to talk to an actual person and was either cut off or redirected to the same automated message. When I asked to be connected to a manager, the automated message said there was not a manager on duty. My technician was good, but arrived at the wrong time. Customer service needs to be improved. We paid a lot of money for our contract!

The whole process was very smooth. I didn’t have any issues with filing a claim and getting my dryer repair. I’ve been a customer for 4 years and I have never had any issues with any other claims. I will definitely refer your company to friends and family.

My husband and I have had this service since we moved in our new home November 2019. We've never had to place a claim. The technician recommended was great. He was timely and very upfront with the condition of my water heater. Due to the age and condition he recommended a new unit. Choice would only approve replacement of a part for an almost 20-year-old unit that clearly needed to be replaced. My husband and I chose to have the unit replace because that's the best thing to do. At this point in time I see no reason for this home warranty service as it did not save any time or any money. I could have called a plumber and paid full price for a new hot water heater on my own. Not sure will be renewing. Thank you.

Great service, easy and convenient. Updates and reminders. Was professional and fixed everything quickly. The plumber that arrived did awesome too. Replaced my garbage disposal with a new one. The only thing I don't like about the Choice Warranty Company is I get too many emails and was still receiving sales calls after I already purchased a plan.

The Technician had great communication and let me know when he was on his way to my home. The technician was also very knowledgeable and skilled. My refrigerator is finally fixed! Also technician was very professional and I would recommend this company to everyone I know. Would Please only send this company for my relevant appliance repair claims.

They replaced my system by sending me money to buy a new one. It only took three months. I was satisfied with the whole process. It saved me a lot of money and problems. Thanks Choice Home Warranty for the help

I have worked in customer service for over 25 years as an agent as well as a manager. I know and recognize great skills when I experience service that is willing to satisfy and meet a customer's need. Today, I was very much pleased with the superb quality of service I received today.

It was easy to file a claim online, I received email acknowledgment the next day, service man came two days later. After they reported it was beyond repair, Choice made a reasonable offer to cover fraction cost of a replacement.

I am excited to try you guys out for the next 3.5 years. Let's hope I will not be disappointed. Latasha did a great job explaining the benefit of joining your company and the potential cost saving when needed.

The company that came out on July 10 2021 have not been back nor have the contract me. I have called several times and always get an answer machine. No one has said anything except it needed a part replaced. I am very disappointed.

Willie was very personable and polite. He was also very knowledgeable, informative, and willing to go the extra mile in his service. The work that he did seems to have fixed our immediate issues. He also provided advice on potential future issues with our plumbing.

Great communication. Fast Technician when call out. I am given Choice home warranty 5 ⭐️⭐️⭐️⭐️⭐️. No need to write a long Paragraph. The stars Speak for they self. Technician knew the Problem before he even got here. Told him what my unit was doing. He said, "Ok." Good. Easy fix. Took him five minutes.

I said more than once that I was only interested in paying monthly. That I didn't want to make a one time payment. I was offered several discounts as well as being asked if I wanted to pay for the year. When I say no I should not have been asked more than 2 times. I am thinking about cancelling the plan and it hasn't even started.

Great service at a cheap price. I had over a 5000 dollars in home expenses in the last two year that were covered for co pays of sixty five dollars. During Covid it was a little difficult getting technicians dispatched but I always received good customer service.

Greg was very informative and really went out of his way to help me get my property covered, no hard sell, just straightforward info. No **. Great job. I recommend him to two other friends. Keep up the good work.

Spent every bit us 3 minutes to tell me the washer is done. I asked him to recommend some good and bad washer and he did, thanks for that. Paid my $60 deductible and that was it. He was a very informative tech on washer brands.

I gave 3 stars for the following reasons. Although the response was quick, however the outcome fell a little short of my expectation. The repair took longer than expected and the cost out of pocket was more than expected. I should have read the fine print. Following the repair, a case manager set up a meeting with me and attempted to have me pay more money for the repair. That was not cool.

Have 2 claims. Was told I had to replace washer, not them like I thought. Was given a claim officer that sent email with link, that did not work left several messages no return call. Tried email and that didn't work. Have been without washer since 07/16/2021, and still no resolution. I ask for different claim adjuster, got no reply. Also had ceiling fan to be replaced. Technician came and assessed but couldn't get ahold of them so he had to leave. Have heard nothing since.

Awesomeness and clear and concise customer service. Very easy to deal with and easily handled our individual case. I recommend you guys to all my technology friend. Keep up the great work. Should be recommended to each and every client as a must-have insurance.

Really simple...My city is under heat advisories as a heat wave has lingered for a few days and continues. My AC goes out in the middle of the day. After making sure there wasn't anything I could do or able to resolve on my own, I easily file my claim online with CHW and in less than 24 hours of my AC failing, well I have AC! I didn't request an escalation to get quick visit from the repair company or anything of the nature due to the extreme weather. This by far was the quickest response I've received from any home warranty company I've ever used!!! I highly recommend Choice Home Warranty to any homeowner, prospective homeowner, or a Realtor shopping for a reputable home warranty company for their clients!!

I cannot grade you on experience yet my dishwasher technician stated it needed a new motor and Choice Home Warranty told me they want to give me $249 only for my dishwasher to replace it, knowing my dishwasher is a KitchenAid stainless steel it’s worth more than $ 249.

I realize have a problem with a bathtub faucets, is not a life or death deal. However not hearing anything for 10 hours after I called does not make me feel warm and fuzzy. I would think y'all would want to put your best foot forward and walk the walk, I have heard your talk!

My experience has not been great. I was not able to get to talk to my case manager on my claim. I was told that my claim was denied because my equipment had a failure prior to the effective date of my claim. Well my claim started 22 July 2021 and my claim was 24 July 2021. I have not received a call from my claim manager to dispute this or discuss the situation.

I received an abundance of help when trying to file a claim. Called Customer service and the receptionist completed my claim for me. She was very patient and kind. There was no hold time, my call was answered right away. I was prepared to wait at least 10 minutes but did not have to wait at all.

Legendary Energy was amazing. They came next day after my claim (thanks Choice Home Warranty). They could not get on roof due to storm. They made another appointment with me right on the spot and declined the copay until the day they return to fix the air conditioning. They returned as promised within a two hour window. They show pictures of the air conditioner and where they had to fix. Also they show statistics of a healthy air conditioner. Thank you Choice and Legendary.

Our air conditioning system went out Sunday night and we placed a claim. The air conditioner repairman came on Tuesday and repaired the a/c on the spot. The a/c repairman had parts in his work van and was able to immediate fix the issue instead of having to wait for parts to be ordered and setting up another appointment. Great service.

I called in on today, Thursday, July 29, 2021 to report a problem with my air conditioner not cooling, and I was told my deductible was $85.00, I thought it was $75.00, the representative told me that an email was sent to me in December, 2020, I told her that I never received that email, she informed me that I would need to call back and speak with customer service,.

Very old water heater went out. My husband is ill with cardiac problems. We do not have a tub and rely on the shower to keep him clean. We are older adults and are disappointed in the lack of care that you have, Takes one phone call and you can't even do that. I can't do dishes or laundry. We have been with you for years, and have never been treated like this. Very disappointed and wish to be called ASAP. **

There is normal wear and tear of my water heater and you have denied my claim. The plan specifically says it would cover for normal wear and tear but you are still denying it. What is the use of getting a plan that you rely on if they are not going to help or assist when you really need it.

Was very pleased that you were able to find someone to come and take a look at my freezer. They left their number and I was able to make the appointment early so I don't have to wait in case my freezer would stop working and have spoiled food.

So far I am happy with the purchase experience. I did feel a little pressure to upgrade my Warranty when at the time I did not want an upgrade. I had to repeat my answer a number of times of which I started to become uneasy about my purchase but I did complete the purchase and I can only wait to see if it was a good choice. Hopefully I will not have to use the policy for the foreseeable future. Thank you!

Customer service agent was very thorough reviewing the options that were available. He listened to my concerns & explained how an incident would be handled. He, also, understood the financial constraints of acquiring a new home & tried to find purchasing options that met my needs but still offered me the best protection. Very happy with purchase of policy. Will be very happy if incidents are handled as efficiently.

Called to get prices on coverage for our home appliances. Jason explained everything to me and found me the best price. He also gave me and my sister a free month for her referring me too. It gives me peace of mind having the coverage.

Professional-fast talker and yet selling a good product. Cancelation ability. Senior expense fair and rated company does make a difference! The senior rate and the five year warranty and extra year with upfront payment. Worth the investment on an over 400,000 dollar house with 65 dollars for service. A very good thing.

When my washer broke, it was 7 years old. I called Choice and they couldn’t get the parts so they replaced the washer! They also fixed my ice cube maker in a refrigerator that was 7 years old! I’ve come to the conclusion I won’t buy GE anymore. Thank heaven for Choice Home!

The technician came out to do his job. Even though Choice Warranty was slow about authorizing the job. I had to email Choice Warranty about the authorization in order for the technician to do his job. After authorization technician came to do what he was supposed to do.

She was very nice, help me through my claim from a-z and we were able to come to an agreement. After she help me with another issues I had, overall I was very happy and satisfied with her service. Thank you!

Great response and great service. I have referred many of my friends and family to Choice. So far I had to sign up with Choice! They are always professional and courteous. Anytime I have questions or need help the representatives have helped!

The only thing is I would like to see CHW respond quicker to some of these companies. Usually I have my appliances fixed the same day. Oh and your price went up way too much. Other than that no other issues. Chw have yourselves a wonderful day.

Howard **, not only responded to me in a timely fashion- but he was PATIENT with me, giving me the respect to research and ask questions. He didn’t pressure me to start a policy, he gave me the resources I needed to make an informed decision. Needless to say, I started the policy!

I just wanted to say the technician did a great job fixing and pointing out the things I needed to stay on top of through the summer. He was a pleasure and friendly technician with good communication skill and totally customer service. If I have another problem with my air conditioning I will ask for him Mr. **. Thank You LEONARD'S for your service and technician.

It took Choice Warranty almost 2 weeks to find a technician to repair my garage door. The garage door was not usable during this time so it was very inconvenient. Once they found a technician they came the next day and resolved the problem. The technician was friendly and communicated well. The reason for the lower score was the wait time. But once I received a technician I was happy with the results.

The customer service with this company is exemplary. As a customer I am looking for my needs to be met. The service people they hired did a phenomenal job and were knowledgeable. Where they lacked was the need to explain their services more in detail and give consumers options for replacements and what it entailed.

I have been with Choice Home Warranty for over 5 years. Choice has always given me great service whenever I called. They always send their best companies for the job to be done right the first time so they won't have to come back for the same problem.

Air Guys Plus' Spencer Byrum was prompt, respectful, professional and did a great job! I would definitely recommend this company for anyone needing HVAC work. No mess was left behind and he explained everything he did to fix my problem.

The customer service was great signing up. Your rep was courteous and very helpful in getting me the payments/program that worked for me. TRULY appreciate the warranty starting on Aug 1 on the day my old company expired. So far Iike working with your company so much better! My friend Mike appreciated the 1 free month for the referral too!

Technician came in assessed the problem fixed the problem. Was very efficient and professional. Explain what the problem was and how he would fix it. I would recommend this company to friends and family. Very pleased with the way CHOICE handled my claim. Very pleasant experience from start to end. I will also recommend CHOICE to family and friends.

Technician arrived on time and completely replaced the unit. He noted whoever previously installed the arm on door did backwards and fixed that too! I’ve not always had good luck with repairman, usually they come and assess the problem, and then have to set up another appointment to come back to fix it. He did all of this in one service call. Works wonderfully. Great job!

I submitted a claim at 8:30 am for my A/C system that quit functioning. The repairs were complete and the A/C functioning properly at 10:30 am. It’s very hot here lately, so getting the A/C repaired promptly was a priority for me. They exceeded my expectations and had the repairs completed expeditiously, within 2 hours of submitting the claim. Awesome!

Came on time, very satisfied. Thank you, was in and out in ten minutes. Very knowledgeable, efficient, lucky it was only a coupler and had the part with him. Had told office in advance problem so they made sure he had parts.

1st repairman came on Monday when appt was for Tuesday. We were not here on Monday. This error caused a week’s delay before another repairman was sent. In total we had to wait 11 days for service. VERY INCONVENIENT and I know I could have gotten the washer repaired much sooner without this CHW.

Every claim I have made with CHW is always resolved in an efficient and effective manner. We have an older home and the systems and appliances are also a little old. CHW keeps us covered for the service and breakdown on those older systems. This gives me and my family peace of mind that we have CHW.

Came on time. Changed the flapper valve. The guy was smart. Checked the situation. Thought of replacing the entire mechanism. THEY RECHECKED AND REPLACED ONLY THE FLAPPER VALVE. Did a trial to verify the working. Called me to recheck. There was no issue. Thanks thanks thanks.

First Class Air has definitely earned their name as first class in service! Very professional. Very prompt response by Choice Home Warranty to my need for air conditioning service. Request for an appointment was done the very next day! Would definitely recommend to my friends and relatives.

First, your dedicated claim reps denied my claim. Second, we set up two (3:45pm and 4:30pm) 15 minute claim discussion meeting and neither claim rep came to the meetings. I sent additional pictures today to both reps. I have not heard a word. The pictures showed exactly what the service tech described. The accumulator hit the condenser coil. This caused the leak. The leak was NOT due to rust or corrosion as the reps assumed.

The repairman was very nice and thorough. He advised we needed a new tub for the ice maker. He advised he would have to get it approved and would call the next day and advise what was happening. He called the next day and advised he would drop off the tub the next day. True to his word he was here.

Your Home Warranty policy is not worth the paper it is written on. It is a total waste of my money. Your conditions for repair or replacement of the items under warranty is impossible to accomplish. I would not recommend that anyone purchase your warranty.

Had to wait 4 days for service Technician. CHW gave a very low $ amount toward replacement. Paying with E-check within 30 days. Where can anyone buy a new refrigerator for $730? Wasted time with Choice and location of technician in this time of stores having to order out of stock appliances. Cannot get a frig before 8/5/21. CHW need to speed up their process. For real!! Not happy about inability to store a simple item as milk!!!!

Universal Garage Door Service was quick to contact with a proposed appointment time. The technician arrived on time, was pleasant and extremely knowledgeable. I was very pleased with the whole operation, from filing the claim to full resolution. Great job everyone!

The sales rep, Howard answered every question and covered every concern we had. Made himself available to fit our schedule and even explained coverages not really listed. I selected this company over three other just on the actions of Mr. **.

The technician called the next day, made an appointment that afternoon. Found the problem, but needed a part he didn't have with him. Came back the next day, a Saturday, and finished the repair. He was friendly and courteous and did a good job.

I would highly recommend the company that came to do the work. As for Choice Home Warranty I have a few Choice words but I won't say them... but I will say this CHW is a SCAM. If you ever have something that needs replacing you can bet that your claim will be denied. Worst company I've dealt with and we'll be cancelling the contract with them.

Absolutely the most professional customer service personnel I have ever dealt with. They were very empathetic and responsive. They came through for me with no effort on my part. I will happily recommend them to all my friends and family.

Choice took 5 days to find an ac tech. My house was 92 degrees.You refused to pay for surge protector so if ac gets struck again whole unit will blow, so more expense on your end. Stupid decision you made.

Original Service Provider did not contact us. Phone number for the Service Provider would not connect. Service Provider was a no show on the day of the appointment. Was assigned another Service Provider who did show up but could not do the repair because a part needs to be ordered. Too much time and energy was required to even get a Service Provider to our home. This was a first time claim and it was not a good experience and does not speak well for your company.

Technician was knowledgeable and helpful. The dishwasher was fixed and running like new. He arrived promptly and worked quickly. The young man was polite and explained what was wrong and how he would fix it. When the work was done he ran the dishwasher and then cleaned up any mess that was left.

Experienced a fast response and plumbing problem was resolved quickly and professionally. Very happy with how things went. This survey however is annoying as it requires a minimum word count. It's like back in high school when you had to make your paper a certain length and so just fluffed everything up.

CSR worked with us to get the lowest price and the best coverage. We purchased 5 years of home warranty and that come with a 6th year free and got the deductible lower as well. He explained everything very well and we are happy we purchased.

I am displeased with how Brittany ** handled my claim. I am very satisfied with how Ms. Peta ** handled my claim and I give her 5 stars. However, I am displeased with how long it took CHW to settle my claim and the length of time that I will have to wait to get the eCard from Lowe's - 1 month, very unreasonable. I don't agree with having to purchase from one vendor. If CHW is giving me a partial payment to replace my stove, I should be able to get the check and shop where I choose. I have never shopped at Lowe's. Unsatisfied customer on this claim.

Extremely happy with the response time to my washer which CHW decided to credit me for a replacement. $343 seemed a bit low, but the problem I have is I will receive the gift card for Lowe's and was informed it could take up to 30 days??? Somehow it seems to me this credit could be emailed and I could go and buy my replacement today.

Called Choice when our air conditioner went out. Someone was here the next day! The young man found the problem & said he would contact Choice to let them know the problem. Not even an hour went by & he called to say he was coming back to fix it! He knew what he was doing & fixed it! Very polite & told us when he was finished! So happy with the quick service we received from Choice & AC Brothers!

You guys must be the cheapest company in the world.. We had problems with our ice maker on the fridge recently and it took two and a half months to fix it. Totally bad form and very unprofessional. Now with the ac, same thing, nickel and dime it to death. Totally ridiculous. At this time we want to discontinue service with Choice Home Warranty and want a full refund of our money. We've had it with you and want to sever all ties. Please send us a refund of all our money.

I have an existing Warranty claim. They own it and stand by their word. The Warranty Customer service technician was very professional. The company/technician that they hire was not cooperating And Choice by my request Selected another technician.

Very friendly and helpful sales staff. We are in the process of purchasing a new home. The agent I spoke with explained everything very well, and let me know which was the best home warranty for our needs. He did try to upsell an extended policy, which he explained and it did make sense to get it. But we were just not ready for that yet. He was friendly, a good salesperson because he didn't try to push me into it. I will be more likely to be a return customer even if I have to pay a little more in the future, than to be pressured. Was pleased overall with the service I have received so far.

I am still waiting on response to having A\C repaired. The A\C repairman, Mr. ** has been out to our home and given his recommendation. What is the present status and next correspondence? Through tracking the process, it shows the repair was approved, but as of today, 07/28/2021, no more correspondence or information on the next process. Thanks.

This is my second claim that has been denied. I filed claim in May of 2019 for my A.C. Unit, the repair people came out and put Freon in and everything was fine. Last week AC began to run constantly and not cooling. Filed claim July 26,2021. Repair people came, said unit was not installed properly. Where that came from I have no idea. My A.C. System was put in New in 2016. I think you are using unethical practices. Plan to cancel my policy.

Timely response to AC malfunction when heat index reaching over 100F. Vendor arrived on time and resolved issue while on site, getting me back up and running. The tech who arrived on the scene wore protective gear including shoe covers, was professional, polite and apparently competent. The tech also explained the challenges ACs face during extremely hot and humid temperatures making it very important to perform timely service of my HVAC units.

John the technician zeroed in on the problem in quick order and solved the problem like the professional that he was. Very cordial and polite personality. An entire wall had lost electricity and John suspected the GFI circuit to be the potential problem. It was located in a very strange place that the homeowner didn't even know where it was. John found it and replaced it with a new one. Problem solved!

I am very happy with your company. Every time I have had a claim you have been fast in responding and taking care of my problem. My ONLY complaint is my dislike for automation when I call and not talking to a live person. I realize that this is cost effective and helps in keeping our premiums down but...

The technician was punctual, very professional and knowledgeable. He was very efficient and had our problem diagnosed and fixed quickly. I appreciate that we were given such a quick appointment given that the heat is so bad and it was our A/C! Would highly recommend! A++++

I called the customer service line and spoke with a representative named Kevin. He was rude and very unprofessional! He also hung up the phone on me because I asked him politely to allow me to speak and not talk over me! If it was an accident he would of called me back like other companies do after a disconnection.

I have had Choice HW for two years and have had a great experience in filing 3 small claims. They aim to please. A rare trait these days. I highly recommend this company which I rarely do. I purchased a 5 year plan and they gave me a year free.

I have a property in NYC & I live in PA. They came, took payment & looked @ what needed to be done & left. This is 2 weeks ago. Still waiting to get the job done. Appt made. I travel to be there and then get canceled by the plumber @ the time they were supposed to arrive.

Claim case - **. I have 3 year CHW. I had AC not cooling issue. Technician came after 4 days and told me, AC is too low on refrigerant and took deductible and went away. CHW told me that, I have to do leak search since it's not covered. I paid for leak search from my pocket. Leak was in coil. Now CHW just said, leak in coil is due to corrosion, as per contract line F1, it's not covered. CHW already know that, coil will always show corrosion and they always have this reason to deny your claim. I challenged them, how can CHW say, leak is due to corrosion without checking?

I've had a couple of claims with Choice Warranty, and they have been handled very efficiently. They responded immediately and had very qualified technicians take care of the problem. The charge was just &45 per the terms of the warrant.

Great customer service. I had the pleasure of speaking to Albert **. He was great. Had the answers to my questions and was very pleasant. I would definitely recommend this company to my family and friends. Thank you for your best service.

Mitch, the plumber that answered my call for help, was a pleasant young man with a helpful attitude. He called before coming over, and was on time & done before some people get started on their day. He found & fixed the problem, and cleaned up afterwards. I definitely recommend this service!

So I have no complaints on the technician. But I am going to have to cancel my contract due to the contract says it will replace the water tank, but won't fix the leak which is coming from the water tank.

Quick service. Great plumber that I highly recommend. Second time I’ve used Choice this year and both times were flawless from entering for the case to being assigned a plumber. Please correct my cell number to **. Thank you very much.

Updated on 08/15/2021: Customer service rep. was very friendly & patient in helping me process my claim to have my washing machine repaired. The Technician from Priority Appliance Repair arrived at the time scheduled & he was very efficient & was able to find the problems that caused my washer to no longer work. Choice Home Warranty agreed with the Technician that my washer would be too expensive to repair & are giving me a Lowe's eGift Card to purchase a new washer. I am very pleased with the efficiency of the whole process, from filing a claim, having a very efficient repairman check it out, & getting funds to purchase a new washer.

AC wasn’t cooling down and CHOICE did everything to make it to work again within 24 hours! Claim was submitted at 9pm and AC started working again next day at 3 pm. I’m glad working with CHOICE HOME WARRANTY!

Fellow was nice enough, but my A/C unit flooding with water wasn't a qualified issue for some reason, so I had to pay the $75 service fee on top of the $200 to fix the issue with the unit itself. So far this warranty is worthless.

At times I’ve had to wait 3 months for an appointment. They don’t cover everything that I was lead to believe before I purchased the warranty. My washer quit working, so Choice told me to replace it but only offered me half of what a replacement would cost, even though my “appliances” are covered through them.

Really professional and knowledgeable technician. Would recommend this company to my neighbors and friends He was on time and explained exactly what was wrong with my AC and fixed it in about 30 minutes or so. Would highly recommend Choice Home Warranty.

My refrigerator broke and I received a fair deal. I opened a few claims that were resolved...I had an with my washer and tech needs to come back without extra charge. Only issue is that takes unless 3 weeks to receive the check.

Sue

He was a good guy. He told me if I need him to call anytime. Thank you. I would recommend him to any of my friends and family. All in all he was a very good. I would have him back at my house to work on anything I have again. Thank you.

Assigned person did great work. Was on time, knew his job and got it done in a timely manner. If ever need work done on air conditioner again would prefer same person if possible. Love Choice Home Warranty. Would recommend to my friends and family.

Astounding customer service! Understood exactly what I need. Got me into a great plan at a great price! They pretty much cover everything!! I will be renewing with Choice year after year! I do feel they really care about the upkeep of my home.

Great technician and AC repair company. Tech arrived on time; he worked quickly and completed the job. We would recommend the technician to anyone in need of AC repairs. Also highly recommend Choice Home Warranty to anyone with a home.

The technician was very experienced with this type of problem. Had all the parts necessary to fix it and did an excellent job repairing it. The fact that it took 3 1/2 weeks to send a repairman to fix something we all depend on such as a refrigerator was more than a little frustrating.

The technician came & did a great job. & we have been using Choice for years & re-signed up again & again. But this time I’m disappointed why we not going to get at least some help on our A/C unit! The unit's compressor out & the technician did what he had to but y’all could at least cover the unit & not all the other work but whatever!

Tom showed up at my house, identified the electrical issue right away and got it taken cared of. It only took him a few minutes, he was honest and informative about the entire process. Will definitely recommend this company to do all your electrical work.

My central air went out on a Sunday. I immediately put in a claim and a time was scheduled for later in the week for repair. After calling on Monday and explaining how hot my house was and I didn't feel I could wait that long the technician fit me in that same day. He arrived and had my problem fixed quickly. Friendly and quick service! I would highly recommend this company!

I called in my issue on my garage door and that day a technician was assigned and within a couple of days the issue with my garage door was fixed. Excellent service I would highly recommend this company to anyone looking for a home warranty.

The tech that came out to do the work was great. Fast, friendly, and professional. He completed the work quickly. Scheduling the appointment was tough because it was rescheduled twice for no apparent reason. When you rearrange your schedule to be home during the day, you shouldn't have to do that more than once. Otherwise, a good experience.

I talked to five different people and no one would listen to me about having my own technicians. It is all noted. I wanted to talk to a case worker and they said they would call me. But no call. Where do I stand with my claim.

Updated on 10/14/2021: We were very happy with the ultimate repair to our refrigerator although the “wait time” for assignment and then the ultimate repair took an excessive amount of time. Fortunately, we have another refrigerator in our garage which made it easier to ‘get along’ with the extended wait. And unfortunately we now have a new issue, error code “Er FF”, which the initial technician believes is just a defective seal ...and just a coincidence vis-à-vis timing. We have opened a new claim for that issue...# **.

Fast, courteous, friendly and professional service. Refrigerator claim was completed and buy offered to settle claim. Offer received was fair to replace appliance. I would recommend Choice Home Warranty to other homeowners. I had two other home warranty plans and Choice Home Warranty has been the best.

Called and was set up with an appt. several days in advance my air had been out for two days before calling, told them I was a senior and had breathing problems, they gave me a number to call see if I could have it pushed up, I called the number and was told to text the address and what the problem was that I was having and as I was a senior with medical problems. True to his promise the a/c man was able to come sooner than first mentioned, was so happy to see him as I hadn’t slept for three days because of the heat in the house way over 99%.

CHW needs to screen their contractors better. Most never show up or show up late, others leave the job unfinished. Contractors sent by CHW are incompetent and lack work ethics. It’s very disappointing, especially when we move our schedules around to accommodate their visits.

Tried to cancel my warranty and get a refund for the remaining 22 months, and I expected a refund of maybe $500-$600. I was told it would be $136. The last 2 times they sent a repairman they said it was not covered, So I was out $45 for each of the 2 visits without a repair. So I guess I am stuck with them until my contract runs out.

J Rod Mechanical was pretty aggressive and responsive, they showed up the very next day for the service. However, we are still waiting to see if the system was fixed properly in the next 30 days or so. CHW has sent some really bad companies, some of them came, collected the service fee and disappeared. You should have all of your approved Technicians work fast like this one.

This has nothing to do with the repairman. He was great but I remember when I called and signed up with you guys I asked if every part of the appliances are covered and the guy said everything is covered so therefore when this man came out he did everything to check to make sure that everything was right And the only thing he said he couldn't claim was the door which had apparently leaked and it was bubbling up and had rust coming out of it Am a and I do considered that part of the Refrigerator And I can't imagine if that's very healthy having rust coming down the door of your refrigerator so as I said the man was great but I think your service is not because I think something should have been done about that and apparently doors aren't covered which is absolutely ridiculous because if it's bubbling up and rust is coming out of it that means that it's leaking somewhere or it is Letting air into the freezer part 2.

At our elderly age it's not shameful to admit that we need help communicating and or expressing ourselves at times, the CHW agent that I spoke with was very patient with my interrupting him a few times and worked with me on coming to an acceptable financial agreement. I will more than likely spread the word that there is some flexibility with negotiating acceptable terms with people.

I love how professional the company is!!! I love how fast I got a call as soon as I submitted my claim. Had someone call to provide the service I needed within hours and set an appointment!! Very impressed! First time homeowner and I love my Home warranty with them!!!

The service technician that was sent out to my home was very courteous knowledgeable and professional. I wish there were more people like him. I gave him high marks. 100%. Also he was on time. I would like to say thank you very much.

It has taken 3 months for you to get a repairman out to fix my refrigerator. Sears finally showed up and could not find anything wrong with it, but suggested that we leave more space at the back of the freezer for circulation. NOPE There is STILL water collecting on the bottom shelf and in and under the drawers at the bottom. You cannot store anything in a drawer that accumulates 3 inches of water in a weeks time. I want it fixed or replaced!

Had a GREAT experience with the technician that came out about my dishwasher. Great experience all the way around from submitting my ticket to the end result. I put my ticket in and it was assigned to A&E. They were on time, friendly, nice, and did a great job.

The technician that came out to fix my refrigerator was very knowledgeable with the equipment and it did an excellent job! He explained everything that could possibly go wrong with this equipment and told me what I should watch out for and what I should do in the future.

When I signed de contract with your company, it said that I have to pay $60.00 for the service call. The company that came to fix my air condition charge me $85.00. I want you to fix that extra money that I was charge.

The customer service rep took the time to get the HVAC company on the line to get me the earliest date. The tech was on time and was knowledgeable. The HVAC company customer service person kept me up to date of the tech's schedule.

Choice always has the best service providers. They always do a good job. What else can we say we have had other programs from other companies, they do not compare with CHOICE. So far Choice has been the best company.

I am not sure why my claim got denied....They seemed to have a reason but I have sent in an appeal...let's see what happens. They said my washer top could not have been damaged by normal wear and tear but that's exactly what happened! However, the technician they sent out seemed very knowledgeable, courteous and on point.

It's hard to get same day service when most claims are Urgent to the customer.. So far it has been very good. We see after today's claim cause it is urgent to me. The only thing is response time! And appointment time on claim.

The service was excellent. Mike that handled the job was fantastic. Everything went well with no problems. Went right to work and was done, excellent, very smooth. I would greatly recommend him to any of my friends. If I have to have anything more to do with my heating/cooling I will ask for Mike. I know it will be done right.

Was very pleased with the response time and work... Technician was able to repair my air conditioner the same day... He had the parts... Very nice tech.. He made sure the unit was working correctly before he left.. Very nice person. After calling in a service call.. The next day I had a service technician at my house...

I understand that as a member of Choice Home Warranty, there is a contract which obligates the company to pay claims under the terms of the contract. However, they make it very difficult to file a claim and respond to issues or questions. If you call the claims representative, they do not understand complicated issues. I have had to repeat myself over and over and over. If there is a problem, it seems as though they are reading from a script. If it is a serious issue, there are not supervisors to deal with, or even managers. They have "case managers" that you can make an appointment with in the future to discuss issues, but that does nothing when you have your home filling up with water, or air conditioning that is down in a heat wave. Sorry to experience that this company has NO customer service orientation. They read from a book. I DO NOT RECOMMEND THIS COMPANY TO ANYONE!

Claim was denied. The man who called spoke very rudely to me, and was not at all helpful. Unwilling to give me the benefit of the doubt that it was not preexisting. How would I even know to lie when I hadn't even bought the trailer yet when I had purchased the policy?

I would highly recommend Choice Home Warranty. The process was explained to me in detail and the representative Richard ** was great. He explained all of my options and got me the lowest price he could. I'm happy to be protected with this Choice Home Warranty.

Louis was very helpful and knowledgeable. Went out of his way to explain how Choice Home Warranty works. Very happy with my purchase. Have recommended Choice to several other people. This is the 4th time I've purchased Choice Home Warranty.

The technician called that he was available to come to my home right then, more than 24 hours than when Choice had said one would be out. He was very courteous but difficult to understand. Due to what did made a mess but cleaned up well. My claim got denied.

I have had a repair to our refrigerator. It was quick and easy. The repairman was courteous and knowledgeable and fixed the problem once the new part was received. Unfortunately the problem (odd growling noise) has returned after many months. I am confident that CHW will be able to fix the problem again quickly and with little inconvenience.

I would just like to say that my air went out, I called, they give me an appointment with Des Moines Heating and Cooling. They scheduled me for Tuesday between 11 and 3 but when I called the company and explain to him I'm diabetic and I have emphysema and I'm on oxygen and I needed it as fast as possible if possible they were here within 15 minutes. So I want to give kudos to the Des Moines Heating and Cooling and recommend both Choice Home Warranty and their choice of companies.

Nick came to my home yesterday at the precise time requested and fixed my garbage disposal in no time flat. It was not working at all for the past day and a half and I strongly suspected that I would have to replace it with a brand new one. Not so. Nick quickly diagnosed the problem and was able to dislodge whatever had caused it to stop functioning. It’s working like a champ now! I also appreciated the fact that Nick wore shoe covers while in my home as I had requested.

Choice Home Warranty assigned the claim right away. The repairman came out at the scheduled time on July 5th - but took a couple weeks to complete the final repair on July 24th. Repairman apologized for the delay and explained why there was a delay.

Chris from Airway Control came out at the time he was scheduled and performed diagnostics, the repair and shared beneficial info on keeping my AC system maintained and performing at peak efficiency. I would highly recommend this vendor for repairs. He gave me insight on the diagnosis and what the best options were.

When AZ temperatures are life threatening when an AC unit fails to operate, it is imperative that immediate action be taken and a vendor be assigned within one hour of the request for service. I called numbers but to no avail to reach Choice Home Warranty to put in a verbal request.

Before I could even return with his money, he fixed the problem, and showed me how to keep it from happening again. He was very knowledgeable and he was there early. Saved me a lot of grief. Choice always sends the best.

My experience with the technician who came to my house was excellent. My experience with CHW was 3 out of 5 at best. That score is only because I finally talked to someone in the US. The people you have outsourced your call center to are inept. I called trying to understand the breakdown to the bill and was told I had to decline the service before I could talk to someone about it. Wrong answer. I did finally call CHW sales line and was connected with Trestan and he helped tremendously. If not, you would have gotten a 1 star. But, let me repeat I really liked the service technician sent to my house. Now get my air handler here because it is hot here in North Texas! Thank you.

Thermostats were not installed. I waited 1/2 day for someone to come out and they didn’t even call me until I called them and asked where the Technician was and apparently he took the day off. No one notified me until I brought the situation to them. They got back with me in about 15 minutes and told me that the person didn’t come in for the day so we have to reschedule it again. I don’t know if they’ll show up or not.

My AC Cooling fan was not working and reported on July 25th. Pleased to see that technician attended the problem within 24 hours. While fixing the issue the technician also extended his support and replace the part immediately considering our problem without AC. Thanks again.

I was pleased with the service I received. Sent tech out the same day and tech arrived on time. took care of the problem within a half an hour and had AC up and working. Tech was polite and efficient. Thank you.

Within 24 hrs. you folks gave me the option to find a technician to resolve my need. I chose you folks to do the job and use your, I thought, vast expertise. This is thoroughly disappointing and perhaps I made a poor "choice". Please resolve this. Also, please contact me quickly.

Saige ** was Amazing from the time he walked in the door until his exit! Extremely knowledgeable, kind and caring. Explaining step by step what he was doing and the importance of it! I asked Saige lots of questions and if he didn’t have the answer wrote it down or texted his supervisor for clarity. He left no stone unturned. Simply Outstanding Service!

Called Monday morning about my refrigerator leaking water, and within minutes I had a appointment that day. It was fixed by 2 pm. VERY HAPPY!! I used to have American Home Shield and I would still be on the phone trying to find out appt only to be lied to!!! Took like 5 hours to wait this time. American Home Shield took 11 days to come out!! And that's after spending HOURS ON PHONE!! SO GLAD I SWITCHED TO CHOICE HOME WARRANTY.

Very quick and polite service- even helped move some heavy objects to get to the basement clean out. Would have been a little better if I'd been told the company only accepts cash or check beforehand, but that wasn't a huge problem and I appreciated that he was willing to allow time for me to transfer funds.

Arrived on time, immediately checked the system in the attic and outside. He showed me the issue, then explained the problem. He had the part available in his vehicle. As he was replacing the part, he took the time to make recommendations on checking the filters. Efficient, polite, and professional. Would definitely recommend to a friend.

The AVR systems has a hard time recognizing voice. I had to repeat myself about 5 times with 3 phone calls. I got frustrated and just accepted what the AVR thought it heard even though it was wrong & had to call to speak with a live person.

I found the voice messages a bit confusing, since I had a question about the previous service provider returning to do service since it was less than 90 days since servicing. Received no response to my request via text message to the phone I called from. Fortunately I did see an email response after 10 PM when my thermostat came back on and I was able to turn A/C back on.

I would definitely recommend a friend. Martin is top-notch and explained everything about the warranty like a professional. It is very nice to speak to a person that is not in a rush and likes his job. Thank you Martin.

I called your company for information and price quotes following a referral from a relative. Jay (who indicated he was a supervisor) started off very pleasant. Approximately three times during the call, he put me on hold to “talk to a manager”. He would then come back with a better deal and got pretty pushy, trying to talk me into a longer term. When I finally declined the longer term offer, his entire demeanor changed. He would not take no for an answer and kept trying to get me to rethink the deal. At this point, I requested to speak to the manager he had supposedly talked to several times during the call and his response was “he doesn’t want to get on the phone.” This is NOT a company I want to do business with if this is how you treat potential customers on the FIRST visit. I have requested a refund for my policy.

I spoke with an individual who knew the business well. I was very pleased with his professionalism. I was referred and he took down the info for processing. He explained the referral process to me for future use. I was very pleased overall.

Buying Warranties under any condition can be unpleasant. Home Choice was a very pleasant experience. Mr. ** was very professional and explained the offered service with completeness. All areas were covered, and any discounts that could be applied were. Very good experience and would recommend this company to anyone. Thanks Michael for all your assistance.