Choice Home Warranty Reviews

Claim was processed timely. Mit Mechanics contacted with an appointment within a day of the claim. Repair was done, the technician was very polite and professional. I am very pleased with my experience. I am glad I have this service. I will renew my contract.

Your staff who took my request was outstanding. He was foreign but his English excellent. No problem with communication.Thank you. I wish I could remember his name. 5 stars. Much improved since my last request. Thank you.

Our central air conditioner quit working on Saturday afternoon so I entered a claim online. Sunday morning I received an email stating that CHW had not been able to find a company to service us and that we had the option to find our own company and that CHW would compensate us for the approved cost. We contacted a reputable company and their tech came out and assessed the problem and emailed CHW with the diagnoses and cost for repair. Within 10 minutes the tech received a call from a CHW representative asking for a lower bid, which the tech agreed to, but needed approval from the CHW "review committee" and would call me back within 10 minutes.

I purchased a home in Texas in a very remote area border with Mexico. Prior to purchasing the warranty I asked them if they had technicians that would go to my area if needed and they said they had technicians all over the nation. My first claim required a plumber, never sent. My online request was ignored. My second claim required a water heater repair or replacement and they never sent anyone. I sent them an e-mail that I wanted to cancel and was told I needed to call which I did. I explained my situation, I was placed on hold and after being on hold for a long time the call got disconnected. The guy I was talking to never bothered to call me when he had my contact information. I don't recommend warranty. They don't want to refund my money.

I had to submit my request for service to Choice Home Warranty online even though I would have liked to talk to someone, but once I sent my request the response was very quick and the plumber scheduled an appointment right away. Diem Plumbing was easy to contact to reschedule the original appointment and the tech they sent was very knowledgeable.

Just wanted to let you know I had problems with the automatic recording system. Tried numerous times could not comprehend me. Then my customer service representative was hard to understand! There should be a way to just press button for live person!

When I had a problem with my freezer/icemaker I had to make repetitive calls for help. I was first referred to a vendor who said they would charge me the full repair amount (Sears Repair) and I would need to get reimbursed by Choice Warranty. It took many calls to sort this out until Choice Warranty found another repair service. I also did not like the fact that I had to leave my repair problem online and not talk to a real person after hours. I thought this was 24 hour service. My prior warranty company always had a real person on call to answer emergencies no matter when it happened. Lucky for me the fridge part of my fridge did work or it could have been a disaster losing food, etc. I will probably not be renewing for another year when the times come.

I purchased a home warranty from Choice home warranty about one year ago — still under warranty. The company they sent out, Baker's Residential Experts, was quite professional in the work they performed. They determined that my compressor had gone out. They contacted choice home warranty to get authorization to replace the compressor. My claim was denied! The reason was because the compressor was only seven years old. According to them, it should last for at least 14 years.

The guy pissed me off. But I accepted the one year. My credit card company confirmed I was charged. I am having my doubts if I am covered or l have been scammed. Help me here. At my age l am a target of so many very clever people out there. Please confirm if I am covered. If not, l want my money back. I will pass on my experience on to others.

Gear in the opener broke. First Technician fixed that no problem but noticed that the whole device was practically falling apart. Went above and beyond to report the broken opener and got me a new one installed. Excellent service and process.

The service provided was great. He was very professional and gave respect when entering my home. He was knowledgeable and shared information the customer would benefit from in the future. The provider called right away to inform of an opening. I liked, I try to get to my customers as soon as I can and get the job done.

I spoke with Myles and he explained the different programs. Very patient and thorough. Of course I have not had the opportunity to use the warranty yet, but I trust what he explained and after reading the contract I will be well satisfied with Choice.

Claims rep very congenial in placing my claims for 2 different claims: 1. oven. 2. Plumbing. In the past year Choice Home Warranty has always been prompt and efficient in locating agents for oven and plumbing (even though I have never made a claim on oven). Thanks.

After doing online research for home warranty plans, I narrowed the choices to three concerns. I called CHOICE with my questions. The agent (Ralph **) answered all of my questions and found the best price and plan options for my wife and I. It was handled professionally and I am very satisfied with the outcome. I highly recommend.

One of the best and knowledgeable technician was dispatched. He deserves this accolades. Hope you find good support in the field unlike few others who have come in the past and were no good... Kudos to this tech for his assistance.

Best home warranty company! Have used many before but this is by far the best. Great prices and very fast to send someone professional as soon as possible. Highly recommend. Will definitely use them whenever I can. The person who set it up was very kind and knowledgeable too.

Leave this company asap. Will never recommend them to anyone, also have friends leaving them. They have things in place that will allow them to never pay for repairs. Things you would think are normal issues they are able to get out of paying.

When the original AC company looked at the claim, they were able to call the tenant and assess it was a ductwork issue not the AC unit. Since they do not do ductwork, they asked me to close the claim and open a new one. Saving us a trade call fee since they did not go to the unit. Thank you for your honest vendors. I am the property manager for Sirous ** the owner

I am extremely please with the entire experience. The repair was scheduled within 24 hours. The technician arrived the next day. Parts were ordered and he returned the next day to complete the repair. He was very thorough and professional.

I had a great experience with customer service. She was very nice and super understanding!! This is my first request and can’t wait to see their service in person. Thanks for all that you do! I will definitely recommend Choice Home Warranty!

My oven and Ice maker needed repairs this week. The claim went thru very quickly and a repair person was scheduled to come out within a reasonable time. Parts are ordered and will be installed when they arrive. Very pleased with the response time and the repair person!

Claim for built-in microwave, 10 day wait for technician, resulted in replacement qualification. Replacement cost offered was 60% of retail of like kind and quality unit at Lowe’s with no allowance for installation. Very disappointed, no recommendations from this customer.

The techs that come out were great and had my problem fixed very quickly. I would definitely recommend Choice Home Warranty. No run around with them when I filed my claim. They immediately sent me a time that techs would be here. I wish that time could have been a little shorter.

The technicians were extremely knowledgeable and were able to identify the problem and fix it immediately. They were very professional and courteous. I am very happy with their service. I would highly recommend them. I am a very satisfied customer.

I choose to use Choice because I have used them in the past. They are very helpful. I only had to use the service once last time and they came out right away and was very pleased with their service. The agent who helped me this time was the same agent I used before. I would recommend them to my friends.

Very pleased with service. Being a handicapped Veteran, and an amputee, it was very important that my issue be resolved in a timely manner. From making the claim, to completion of it, everything was handled very professionally, kindly, and expediently. The Technician that came out represented your Company well. Thank you. I

Thank you for your help. Very fast service with quality work. We highly recommend to other families. We have had Choice Home warranty for a few years and it has been very helpful. Only $45 service fee per call and the work gets done quickly. Awesome Service! Thank you

I have problem with my washer Machine. The technician came over. He ordered the parts for my washer and he be back and installed the part. He was nice technician. I recommend this Choice Home Warranty to my friends! To everyone!

Our home water heater has begun to leak rusty water from the bottom of the unit. This is a sign that the heater core has rotted and is failing. We paid for the CW selected plumber to inspect our unit, which he said needs to be replaced. CW has denied the claim based on policy language which says CW doesn't cover storage tanks. However, look at most CW ads which pitch their coverage of your home water heater. Just more insurance mumbo jumbo to not cover an item one is told this type of policy to covers. Not only am I disappointed that a unit CW's technician says needs to be replaced, but I'm concerned that the improperly functioning unit has created a health issue for me & my family. I'm very dissatisfied!

OSP Plumbing from the first contact on the phone was professional and caring. The lady offered an earlier appointment than was scheduled. The technician came out and called first to let me know he was 20 minutes away. Jason was professional, prompt, and honest. He gave us a solution and we followed up with it. He was quick and efficient. I would definitely use them again.

The plumber was friendly, well dressed and knew his job. I give him 5 of 5 stars. He did a great job!! Here is my complaint: The phone harassment from your company has started wanting me to renew my contract. 1 to 2 a week. Please stop or I will go somewhere else.

Cynthia was patient and extremely helpful! Ensured that I understood the process, how to call for service, and the rates. Great experience. I am excited to see how this new warranty company goes, so far I have not been disappointed.

Technician was very amenable to scheduling service to our needs. Understood the problem from description on the phone. Brought parts to correct the problem (no second trip required). Arrived on time, and informed us when he was en-route. Very professional, fixed problem quickly and efficiently. Cleaned up area before departing. Very nice personality. First class technician. Highly recommended.

CHW has always come through for me when I need them. The techs always explain clearly what my problem is and what they need to do to solve it... and then solve it. They take the necessary time to do a complete and thorough job and also make sure I'm satisfied with their work.

This is the second situation where we have used our warranty for repair. I thought the furnace blower issue was an anomaly. (It took more than two weeks to repair because Choice would not approve local acquisition of part.) Now we have been without a dishwasher for a week and just been informed it will be another week for repair appointment. 2 weeks to repair is not any way near satisfactory!

Recently, after sending a technician to look at my washing machine, CHW decided to replace it. They said they would replace with a similar item. They gave me an egift card to Lowe's for 2/3 the price of the least expensive front load washer. When I filed a dispute it took over two weeks to get to talk to someone, and then it wasn't the case manager but someone who kept reading the policy over and over. Then she said they would not reimburse retail (which is what I have to pay). So I am still out of pocket quite a bit of money. The only good thing that came out of the conversation is that they agreed to disburse a check so that I wasn't limited to Lowe's.

My experience with getting dryer fixed went very well. The technician was very personable and informative. I was pleasantly pleased with the service provided to me and my family. This is why we have continued to renew our warranty the past years.

I had an issue with our sump pump and also some electrical issues in the house. I put in two work orders which was super easy to do and CHW found a company, set up the appointment and each issue was taken care of. Love knowing that my house is taken care of!!!!

The associate was very helpful and knowledgeable, explained terms I could understand, very polite, suggested VIP contract he, I think there should be more associates in your company that is as good as he was.

I’ve had Choice Home Warranty ever since I purchased my first home 21/2 years ago. Always do good work, Show up on time and if running late they communicate with you All in All and good company to go with.

The technician was was very polite. He asked appropriate questions and fixed my AC Unit quickly. I would highly recommend him to others. I had a question and he called home office to make sure he gave me the right answer.

your rep, Martin **, convinced me to try your warranty offering me a deal that he said I had to take right then. I told him that I wanted to check out Choice Warranty and see the actual warranty first, and he said I had 30 days to cancel. I got the warranty papers emailed to me and when I checked out Choice Warranty online, I found numerous negative complaints about your service. I emailed Mr. ** and told him to NOT process my credit card and to cancel the order. He replied "OK". I also emailed you thru your online account to cancel the order. Today I find that you still processed the order and charged my credit card. I have stopped payment on the charge, but am unhappy that I had to do so, and feel that I have been scammed.

Had problem with AC. Sent in request. Technician came next day. Problem fixed. Like I like it. Simple, direct, and on time. Technician knew what the problem was, fixed it, and then I had air. Choice did good this time.

I had a plumbing stoppage and submitted a claim on Thursday to get the issue resolved. I received an email with the appointment time for Saturday between 3pm-8pm. I waited around the house and had cancelled plans so I could be there. However, no one showed up or called. So I decided to call the plumbing company Monday morning since I still had not heard from them. They finally sent technician Monday afternoon and he was able to resolve the issue. Every time I've dealt with the plumbing company that Choice Warranty uses, I have this issue. I am constantly having to call them to get answers and find out when they will actually show up.

Dishwasher didn't leak when tech was here (naturally) but tech did a thorough job looking for problems. Told us to video leak if it happens again. We never thought to do that. We were very happy with the service even though the problem wasn't resolved. (Because of finicky dishwasher not tech.)

The technician who came out was great this time for the hot water tank. The 1st one that came out last week did not send in a report. I had to insist after 3 days went by and no report from the technician. No running water in my house for over a week now. They finally transferred it to the guy who came on Tuesday. He submitted my information and they still haven't replaced my hot water tank and I had to file an appeal and now they want me to wait another week. Choice Home Warranty is the worse home warranty ever. I wouldn't recommend this company to anyone even it was free!

Tech was courteous and professional. Did an awesome job of diagnosing issue with jacuzzi tub.. Explained next steps in process of filing our claim and getting parts to repair jacuzzi tub. Would gladly recommend to family and friends. Now we wait for a part to be found and installed.

Great experience, the company that came was very professional and knowledgeable. They explained everything that needed to be done and the process to fix it. We would definitely use this company again in the future. Very happy with our overall experience.

Tank not filling. New part's fixed the problem. It took over a week to get a technician scheduled. Day of appointment I called him, he had not received work order. New appointment next day. Problem solved. I hope this company continues to provide services through Choice HW.

Great technician sent to look at dishwasher, but Choice's appliance replacement option is a fraud. Should be renamed Repair or lowly subsidize in leiu of replacement warranty, in my case offering 236.00 towards a 600.00 actual item replacement and taking up to 30 days to send an "at time of purchase only gift card". Won't be renewing or recommending Choice going forward.

I can always get a human on the phone at Choice Warranty, which is way better than other warranty companies! That said, there are so many exceptions for every item that getting claims accepted is very tough. My AC broke and needed a new condensation pump but apparently they don’t cover condensation pumps! I like them better than others but wish they had discretion to cover more.

The technician responded very quickly to my A/C issue. He explained fully what the problem was and how he was going to repair it. He was polite and respectful. He completed the repairs in a timely manner and made sure the area he worked was cleaned..

Technician was knowledgeable and very impressive. Kept me updated and was thorough in his assessment of the situation. I would definitely recommend Choice Warranty and specifically this technician. He kept notes on previous visit and was able to look at these notes and order what was needed for the repair of my refrigerator. A painless experience. Highly recommend Choice Warranty and in particular this technician and his company.

I filed a claim on Saturday and by Sunday I was informed that a technician would be at my house on Tuesday between 7 and 11. I called to confirm on Tuesday AM, but they had no record of the job. They had not been informed. They immediately sent someone out and I couldn’t have asked for better service. The tech was efficient and solved our plumbing issue—broken toilet seal. I was very happy with both the ease of scheduling service and the contractor’s professionalism. No parts needed to be ordered, he already had them in his truck! Yay!

The process to open a service ticket was painless. The response to schedule a service professional was fast. The service professionals were top notch - they were courteous, clean, thorough, friendly. Replaced the unit with a name brand unit of like horse power and quality.

I was not getting no cool air from the unit. I call Choice warrant. They put a claim in that same day in got claim no and a assigned technician. I did not have the headache to find a technician and going thru financial difficulty at this time my work approve and the technician came in and fix my unit. Choice warranty is the best for your home warranty. Keep up the good work. Reliable and dependable.

Tech came next day. Replaced fan motor on outside unit. Professional and knowledgeable. Would highly recommend Hughes heating and air. Can say I was very pleased with their promptness and ability to fix my problem so quickly. Thank you Choice Home Warranty.

Choice warranty quickly responded to my repair request. Vendor was out within 4 hours. Repairs within 24 hours. Choice followed up and emailed me in every part of the process. Glad I changed from American Home who had the worst customer service. You never knew what was going on. My faith is restored in home warranty companies. I would recommend Choice Home warranty to everyone.

Works good for small problems but when any major work is needed then claims are denied for the "canned response" denied for lack of proper maintenance. Regardless of how it was maintained. Not sure how the appeal process works as they are still reviewing the claim.

The phone responses were professional with genuine concern for our needs. There was nothing hidden. The real key will be when we need the help. I have already considered the friends and family I want to recommend the program to. The cost of the program is a great bargain for people on retirement income.

Well, your agent was listening carefully to my problem and addressed the issue to right personnel. I am happy with the result. I hope I get the right result. Your agent has not contacted me yet. I hope to hear from him or her soon.

The absolute worst company you can imagine. Filed a claim for a wet spot related to my septic system in NOVEMBER 2020, it is now AUGUST 2021 and still has never found someone to even come look! I just now had my own technician I found myself. They have been saying ever since last November that they have been working to find me someone… until I recently discovered they haven’t even made a single phone call since JANUARY!!!! Not a single person worked on my claim in 8 months!!! I express my concerns that they won’t pay me back in the reimbursement process and I kid you not they never even said a word in response. They DONT care! I get it’s a business but we have a contract and they didn’t hold up their end. I’ll be getting a lawyer to look into this. RIDICULOUS!! 10/10 don’t recommend!!

When I hung up I realized I had already been billed for a warranty that would be a month away. I wanted to cancel it and your person gave several excuses as to why they couldn’t give back my money. Ultimately he agreed rudely! He was not very pleased with my decision.

The bid was wrong initially - 1 dr fridge. $729 cash card at Lowe’s. Wrong. Didn’t want cash card as had to purchase fridge before settled. Out for about 3 weeks. I rec’d a letter to call Yvette to discuss speak. Paula answered but wouldn’t take my call as “no appt”. Yvette didn’t answer call after trying 6 xs. I made appt which 1st avail was a Wk later. (Only 15”). I finally called 5” after scheduled time. Yvette returned call 15 min after start time. Adjusted Amy to almost $1200 as new is $2500. Check to be sent to me vs I cash. Also have 2nd claim on dishwasher at a townhouse in Mn. Tech came twice snd can’t get parts. Told Yvette who forwarded to agent handling Sears. (A week ago /heard nothing yet.) Prob wouldn’t recommend this warranty co.

Made a call about needing our hot water heater repaired. The person helping me was very nice and helpful. The insurance didn't cover everything but we are so glad to have Choice Home Warranty as our home insurance. Everything is done and working great!

Even though the technician was late to show up to fix my problem with the A/C he was very thorough and kept me informed about what he was doing both inside and outside the home. I would definitely recommend his services be expanded when possible. I would have him work at my home anytime.

Very disappointed in customer service. Air conditioner was broken and the servicemen came out to fix on a Friday however it had to go through a chain of events to even be authorized to be fixed. Of course it was over the weekend and it was very hot in the home. I am a heart patient and to find out that Choice does not offer an expedited service for emergency services was disappointing. The technician can not call from the home to get authority is ridiculous! Need to have a better system to accommodate the customers. Besides the customer is why you are here right?! Do not like the third party process to get authority!! Your competition at least let you call from the house to get started on the work. They offer expedited emergency fixes. This fix would not have taken 4 days.

Serviceman came by to see what the problem was. Will be back as soon as he get okay to work from Choice Warranty. Satisfied with the results and will be happy when he fixes it. The serviceman was very nice and did a great job with me the customer. I like when someone is kind and considerate.

I request to have my air-conditioned repaired. Unfortunately the date was too long for repair. Was too long to wait in 110 degrees Las Vegas heat so I had to get someone to take care of the problem so that we could stay in our house without going to a hotel during this rising pandemic time with the new Delta virus.

The Electrician was smart guy, figured out the problem immediately and fixed the ceiling fan. Very professional behavior and kept us informed about the schedule and was on time. I've been using CHW for quite a few years and would recommend them.

Had an issue with a plumbing failure and needed a repair, Choice Home Warranty is covering our home for one year. We reached out to them to have someone take a look at it. The claim was filed in minutes and we were contacted by a professional plumber within an hour. Fixed and Happy.

I made an mistake, the tech that came out to repair my freezer, was knowledgeable tech. My issue is with the response I got from CHW. I $300.00 dollars of meat in a cooler already for two weeks, I accept your offer for the Lowe's e-card, but then it takes 20 to 30 days, that's unacceptable, some issues are emergency. Your company need to find quicker way to assist your customers, sad.

Thank you for your prompt service at setting up an appointment to fix my leaking AC - it set the fire alarms off at 2 am this morning because it is leaking in the bedroom ceiling. Can't wait to see what is going on.

Reggie with Total Plumbing was fantastic!!! I had a toilet leak in my bathroom. I placed a claim on Sunday and heard back from him quickly saying he would be here on Monday. He called ahead of my scheduled time to say he would be here in 49 minutes. He was punctual, polite and very competent. I very highly recommend him.

Ronald was informative, helpful, and polite. Cannot give more as I have just enrolled and have no claims as yet, and hope to not have many or any.. Hope all loved ones and all employees are well. God Bless America!

Stacey was very convincing and knowledgeable. He gave me a price much lower than what I'm currently paying. Also he is very respectful and polite. I'll be calling tomorrow about another policy for an additional property. I especially like having the roof and plumbing covered.

Spoke to Shawn on the phone. He has an extreme happy aura about his job. Exceptional knowledge about services. He make you feel like you need it, so you buy it. He is very professional on the phone and make you feel at ease. Thank you.

I am disappointed that my buyout check did not come when promised. I have been assured that it is now in the mail! The 4 stars is because I believe that will happen. I have had two claims with CHS since signing up. The first one was very satisfactorily taken care of. This one has left me with questions. Time will tell.

I had trouble with my AC but the problem was electrical. The company Choice sent had polite and courteous electricians and took care of my problem. They did not have a part but went and bought it and took care of it.

I reached out to several companies regarding pricing for a home warranty. While I appreciate it's the reps' jobs to sell, all I wanted was pricing to be able to review at my leisure. Choice was one where I was contacted by at least four different people, all of whom were very assertive and it became very annoying. If hadn't already selected Choice as the company I wanted to go with, I would not have purchased the warranty -- a little too pushy for my style.

He was great. I ordered the part I thought was correct. It wasn’t but we made it work. He didn’t have to stay and help but he did and now I have my washer back after a month of not being able to use it. Frank was great!

We had some issue with the AC, and Choice Warren's contracted a vendor that sent a technician to repair it. Within 24h, we knew how to contact the technician who came at the appointment time and fixed the issue. We are very thankful.

Well when I called to start our account with Choice I tried to get a few other companies to give me some information and prices, you know compare.... The other companies were SO RUDE on the phone I decided to pick Choice Warranty, the gentleman, Clark, that I talked to was really nice, he spoke like he would answer any question I wanted answered, if I needed any info he would be there to give it to me, and was well informed of your product. I liked him right off. It's nice to see that some companies take care of not only NEW customers but the old ones as well. Thank you

The only problem I had was the time for arrival. It was delayed about an hour. The Tech provide great customer service. Would recommend him to family and friends. More companies should provide great service as we received. Our first time working with this company and was very pleased with the service and the COVID Guideline that was followed.

We were very happy with the professional technician that came to our house when we had problems with our air conditioner. He was knowledgeable, professional and friendly. There was no wait, we got an appointment immediately. He was on time. We especially appreciated the photo of the technician so we would know him when he came to the door. Should you need a company with exceptional results this is it. We would be happy to recommend this service to all our family and friends.

The two claims I have submitted have been answered quickly by CHW. I've been happy with both contractors who have come to my house. I was happy that my latest claim was resolved quickly to determine a payment will be made to me so I can purchase a new oven, even though the amount was lower than I was hoping. What I'm not happy about is that I might have to wait up to 30 days to get emailed a Lowe's gift card so I can go make that purchase.

Did not appreciate putting me off until Mon, and then I HAD TO CALL THEM! Choice loves to take your money, then leaves you hanging. FOLKS, WHAT HAS HAPPENED TO CUSTOMER SERVICE? And no notification of price increases on service calls. And then to top it off, THEY WILL NOT PAY.

We are very pleased with Expert Appliances technician Marc. He is very professional, knowledgeable with his job. Thank you for having a dependable company like Expert Appliances. After the experience we had with M&Y I was so scared to call for service. They ruined my Fridge instead of fixing it so please always send Expert appliance service for the reputation of your good standing. Thank you!!!

Everything connected with my experience with the Choice went very well. Submitting a service request was very easy, things went as expected, etc. The technician that came diagnosed a problem extremely quickly, but I don’t feel that he was thorough to make sure that was the ONLY issue. I have had technicians in the past that give the system a once over to make sure that all the issues are taken care of. Nothing bad has happened since, but I’m missing the peace of mind that I’ve had it other times. But in general, great job!

Problem not solved. Plumber said the problem is the switch and he will report that to Choice. The team that came out was very professional. No appointment or notification made by LZ. Luckily I looked at the Choice website which said they were coming on the 3rd.

We have had CHW for at least 5 years and highly recommend them. We have only had to use them once before this and both times we have had no problems. The technician was very efficient & friendly. CHW also was quick in approving our claim and we should be getting our new water heater within the next 7 days.

Tech was in the area before scheduled and called to offer an earlier service. He arrived promptly as promised and was very knowledgeable about my product. He was efficient, had washer working again within minutes, collected my copay and I was able to wash laundry again right away.

I was a little disappointed, I paid the $60 to be told I needed more work (not covered) $500 est. Then we had someone else come out and we paid $100 and it is now working great. 1st I hope we don't need them again but if we do I hope it goes a little better.

The phone service to place a claim is very difficult to deal with. When I try it, I always get a terrible experience because the phone service cannot recognize what I am saying, which leads to an improper claim being made. However, if you can muscle through on the phone and get in touch with a real person, they are very helpful. I had to go through the phone service to sign up and then ask to be transferred, then sit on hold, but the rep I got was extremely helpful and easy to talk to. The takeaway is, make sure you talk to a person! It makes all the difference!

This year has been a bad year for us. First our refrigerator, then the clothes dryer, then the water control valve in our shower. Choice Home Warranty was there for us, responded very promptly and professionally. They got us excellent repair companies, who responded quickly and professionally. We can honestly give Choice and their teams a five star rating, and recommend them to anyone.

The tech was very polite and knows his job. He is very knowledgeable and we felt he was doing a great job for us. I would recommend Him every day. People like him would keep me with your CO. I will renew with (CHW) WHEN TIMES COMES.

My claim was denied even though the AC is not working properly due to normal wear and tear (it's 10 years old). The technician sent was very nice and polite, he recommended for the unit to be replaced. The case manager assigned to me hasn't returned my calls. I'm not very impressed with a service I have been paying since 2014. Time for a change.

The plumber was here literally 5 seconds and fixed my garbage disposal. Pushed a reset button and used some kind of key on it and it was fixed. Showed me how to reset it. Left the key with me and he was done.

The technician was very knowledgeable, and punctual. Choice Home Warranty, on the other hand, does not meet the standard for my choice in warranty providers. I now understand why they have low reviews and class action lawsuits. The supervisor, Nick, that I spoke with told me no warranty service would cover the "AC compressor locked up" as documented by tech, but that's also a false statement. The faulty part is not due to misuse and is in a closed system so was not manipulated by me at all. The unit was also serviced when I bought the home 2 yrs ago.

Bilingual was a plus, there are some terms/words that I can understand better in either language. Professional, on time, even though warranty doesn't cover anything, explained what the issues could be. Wore a mask and I believe them to be honest and possibly affordable.

Jason from Air Travels was great. It took 30 minutes for CHW to approve the repair use of Freon, but eventually did. Thanks to all. The only question is why when I had no a/c in sweltering Charleston, SC heat the time between reporting to CHW and the appointment was 31/2 days. Fortunately Jason arrived a 11/2 days early to give great service. Thanks.

I was given a automatic claim offer for our refrigerator which was lower than a claim filed but expired a few months prior. We reopened the claim and the system reduced the claim automatically by 25% and we chose to open dialog with a manager to discuss the new offer. The manager seemed to resolve the issue but are waiting for the gift card in the amount of $1199 promised. We are very please on the professionalism by the company, the punctuality of the phone call and the ease resolving the issue at hand.

I called in to get a new policy rep was incomprehensible and could not understand that I had an old policy I was looking at while he was fast talking me into another policy. He said I paid more last time (false) and I was getting a better deal. Here is proof he needs new training "new policy".

My experience so far with Choice Home Warranty has been good. While I have not yet used the service, the agent I spoke with today regarding the service was great in explaining about the services and the company - Choice Home Warranty. We are happy with what has been shared with us this far.

Excellent service. Proficient and professional. Came in, got the job done for a reasonable price. Replaced coil, tuned up motor, checked remote and tightened everything up. Absolutely no complaints. Would definitely hire. Thanks again.

This was the first time I used Choice Home Warranty. The only negative was that I called about the issue Friday afternoon, but did not get service until Monday afternoon. When the plumber arrived he was very pleasant and knowledgeable. He repaired the garbage disposal and everything is fine. All in all a good experience.

Santana, the owner of the company, came out and performed the service. He was prompt, polite, and very professional. He explained the issue to us and also explained the work performed. By the time he left, my air was working better and my house was cool. I was very pleased with his service and would highly recommend him and his company to anyone needing A/C repairs. I am very pleased he is a provider for my home warranty company.

Highly recommend Diamond Garage Door for repairs. Prompt, efficient, and pleasant. Response from CHW was also prompt. I submitted my claim via telephone and response via email was very fast. Had to change original time of service and that too was incredibly quick.

Our air conditioner went out at the beginning of summer. One call to Choice Warranty and we were cool again. The technician showed up around 430 that afternoon and worked until after dark to our AC back up and running. Excellent service all the way around!

The technician did a good job repairing the problem. He was very professional and helpful. My only complain is that it took long for him to arrive to my place. Originally he was schedule to arrive at 1 pm and arrived at 5 pm. It will be helpful if they could tell me a more precise time of arrival. It will save me a lot of time.

Brian was very good at replacing the control panel and repairing cranky cooktop burners. Brian has repaired other items covered by our warranty and each time the work was great. Good work, timely arrival, and very courteous.

I was moving out of state and called a your rep about cancelling remainder of contract. Rep said not to cancel current contract when I moved and just switch over to new house (Contract would transfer). 3 months later I call to switch coverage to new house and was told "not an option", refund only from now not when I wanted to cancel before. Service calls fees went up even though last rep said I was locked in to the $45 since I was a continuous customer. So many fake stories.... If prices go up that is OK but stop the lies.... I also want my 3 additional months refunded.... I also want my $45 service fee reinstated.... Do right by those that stick with you.

I have an existing claim for my house but I need to change it before the contractor will come to my house. The customer service helped me go through the process smoothly. Canceled the old one and she filed a new claim. Very helpful!

Coosa Appliance Repair showed up after staying in contact and arriving as promised even on a Saturday. Diagnosed problem & is Ordering parts. Very Professional & courteous. Explained procedure with Warranty and how it may take longer to get parts now.

Elie was amazing and patient! He answered all my questions thoroughly and gave me confidence that this was my best choice for covering my new home. Thank you!! I’m excited to work with your company. It’s very hard to make such an important decision about covering your home.

Wednesday night we noticed our air conditioning wasn't cooling. We called Choice and they had someone come out on Friday. The tech was great. Very helpful. It was all covered except the $60 event fee. Fast and awesome. Would definitely use the air conditioning company again.

Contacted Choice via internet on a Thursday before noon, had confirm of request for repair within minutes. Had a scheduled repair company in 2 hours for the next day before noon. On Friday the company arrived and had repairs completed by 1130 am. Great response.

The guys that came to service the unit were prompt and quick. Choice home warranty was nice and friendly also. Very courteous vs other warranty companies that I've felt with before. Very professional and the monthly payment is not bad at all.

Replaced garage door opener with base level opener with one remote. Unit would not allow Homelink in our two vehicles to work. Purchase of the required "bridge" was denied. Saved a few dollars by having CHW replace the opener, but would have replaced the unit with a different make/model if I had the choice.

The pipe that expels the water that spins out between cycles in my washer had a split in it. You scheduled a plumber for the repair job, BUT the appointment time was 8 days later! Far too long to have to wait with a plumbing issue! The plumber came when expected, replaced the section of the pipe and was professional and courteous.

The technician was perfect. On time and polite. The timeframe is awful. From 7.3 till today 8.2 we still have no dishwasher. The 1st service was unsuccessful so we had to wait 2 more weeks. Then they had to order a part. Still no dishwasher. But they take our money and increased the monthly charge!

Dryer working on one setting only, timed heat. older model Electrolux. New computer ordered. not sure if it will be available. He checked everything. Great experience with service man. He found the problem. We may need a new dryer as it is not working on steam setting either. Thank you.

Service was scheduled within 4 hours for the next day. Repair service was on time and efficient. AC unit was operating properly when the repairman left. This was my first experience with Choice as I had a different service for several years. This service was far superior to my previous warranty company.

We were disappointed in the serviceman. He was not very communicative and did not have the proper tools with him. I had called his company earlier and told them that a power surge probably caused our problem and that light was out. Manual described tool needed. Also he told us would be fixed in couple of days. We just were notified 2 weeks.

I was presented on the phone with a very intelligent and knowledge sales representative, that took the time to explain everything. He knew the services well and put me on a plan that fits my budget. I hope to have a long business relationship with Choice Warranty.

It took at least two weeks to get my faucet fixed. When I called the first plumber you sent me he said, he didn't even want to take the job. Said you don't pay him what he needs to do the job. The next plumber you sent me said the same thing. The first plumber you sent said he decided to do the job because he didn't want his name to be smeared by you. He said that he would not and doesn't want to work for your company. I just want whatever my problem is to be fixed in a timely manner. Some of the people I talk to about this problem were rude. One even hung up on me. I wanted to talk to a supervisor but no one would let me. I just hope if I have any more problems they will be handled better.

My technician came out promptly, diagnosed the problem and had it fixed quickly. He was courteous, knowledgeable and very careful to not damage anything while he fixed the problem. It was definitely worth the monthly fee to have this kind of service.

A plumber was needed as part of repair on my dishwasher. The plumber were competent and completed the repair (new valve under sink for hot water feed to dishwasher). I was not happy with the $120.Oo payment for a plumber and a technician but understand better the details of the contract. However, the dishwasher still does not work correctly.

For some reason, I answered an unavailable call on July 30, 2021 and am pleased that I did. A polite young man began to state the reason for the call and provided specific details. He worked with me and provided different pricing plans. I am very relieved in knowing that my appliances will be repaired or replaced. Thank you for the call!

The service was quick and painless. A tech was at my house in 24 hours, diagnosed the problem and the claim was approved in the next 24 hours. I was dreading this process but so far this is better than I had hope and I am quite pleased..

Thank you to my technician Mark who provided me excellent experience with the company and repairs for my fridge. He was on time, friendly and prompt with my fridge assessment. He answered any and all questions that I had and was very accommodating in regards to my time constraints. I also want to take the time to commend him for helping me find ways to care for my fridge and to allow it to have a longer life. I would definitely go with him for any appliance repair needs.

Was not happy with the response from the agent that talked to, AC units are not covered under my plan. Why have a home warranty plan if nothing is covered when one needs something repaired. Might not renew when my plan is up for renewal!

Great service from the AC company and they came out fast with it being the middle of summer. The phone system was super easy to put your clam in. Never had an issue with this company. Have been with them for 4 years.

We had a dust storm and the ac stopped working. I called in a work order, received confirmation along with name of contractor who was going to do the work. The next day he called 15 min prior to let me know he was on the way. I was happy to tell him that it started on its own. Hurrah!! The tech was very pleasant and not upset. Great!!!

I received a friendly professional young man on phone to answer my questions regarding coverage. J was with another company and his presentation convinced me that the company he represented was 100% reputable and would handle all my needs; his name is Aaron **.

I had a good experience with your representative. He was very knowledgeable and ask and gave appropriate questions and answers. He was very professional. After he had file claim, he informed me that someone will be in touch with me about to coming out and taking care of the problem. I was contacted by email the following morning and that information was given. I appreciate the promptness that was associated with this claim. I am feeling positive that the repairman coming out with a great job. Thanks.

Every claim I make is consistently denied. There must be more small print than in any other contract. I switched from AHS only to find this unhelpful outcome. I regret spending lots of money on two long term warranties. Maybe I will cash them in and walk away.

Cut and fit pipe was excellent. The technician, Kevin, arrived on time. He was very professional and friendly. He was also very fast and accurate. He was okay with me watching as he worked and did not mind explaining what he was doing. My toilet is working great and I am happy. I would definitely recommend this company. I am so happy I have Choice Home Warranty. It is one of the best decisions I have made. They always contact me less than 24 hours of me submitting a claim and always send quality service professionals. Thank you Choice Home Warranty.

We were very satisfied with Larry who came out on a Sunday to fix our issues in the kitchen. He was friendly. Asked what the issue was and made sure it was resolved before leaving. How the set up to the dishwasher was, made it a bit tricker to tighten everything up, but Larry didn't let that stop him.

The work was done excellent by the installer. I had to put more out of pocket than I was expecting, total $1800. Outside compressor was covered but not the inside coil replacement. Also I was without air-conditioning for about two weeks.

My first experience with Choice was great, The sales rep. I dealt with was Seth **, who answered all my questions and was, I admit, a great salesman. I originally was just comparing different companies but Seth convinced me to sign up with Choice by offering me some great incentives.

Although the technician who responded to this claim was excellent and I would use him again. I certainly don't understand the reasoning for the denial of coverage even after reading the statement. The drain for my ac unit was obstructed and the water flooded the water closet, the floor underneath and under the wooden floor which began to warp--and will likely need to be replaced. This was a claim for simply clearing the drain. Not a pre-existing condition, not abuse, not normal wear. What is the purpose of this policy if not to cover this type of unexpected expense? This cost an additional $60--not really that much, but I am concerned about the likelihood of future claims being denied. BRW

I have all of the correspondence if anyone would like proof of this. We moved in our home over a week ago and had a leak in the wall. They have dragged their feet and done everything they can to make excuses to not fix this leak. The first plumber that they hired to come out here never showed up and when I contacted him he said he would no longer work with this home warranty company because they are not paying him. I then hired my own plumber to come out. He gave a diagnosis. When he found out who my home warranty was he said he was not interested in working with them so he bailed. They got another plumber to come out who was willing to do the job. They have now asked for my home inspection and every time I ask for a follow up they say it's going to be another 24 hours. We still have a leak in the wall and it's been over a week with 100 plus Temps outside.

I contacted Choice Home Warranty because I had a leaking pipe under my home. Since the leak was under the house, it was not detected until I had my yearly termite inspection. The plumber came and repaired the leak within 30 minutes. The pipe is no longer leaking. All is well.

Have been pleased in the past couple of years but this year was not so good. I had a dishwasher that was leaking water and Choice sent a internet company who sent out a brand new employee alone and he had to diagnose by phone with his boss who ended up being completely wrong and claim was denied. I got my own plumber to come and he said it wasn’t what the first techs said. Totally unrelated. I have not gotten reimbursed another $85 for my 2nd opinion which was right. And then I’m told I get a new dishwasher but it was actually a e-gift card from Lowe’s for $265, which won’t even buy any new dishwasher at Lowe’s, keeping in mind I also have to pay the installation fee. And I am still without a working dishwasher 7 months later. Not impressed and may cancel my account over it.

Great service. It was fantastic having a lady plumber. I felt safe having her in my house. The clogged drain was difficult to clear, but she said she “never gives up”, and that was true. She didn’t give up or give excuses, she got the job done.

Alex was prompt, professional and knowledgeable. He came out on a Saturday which is rare, diagnosed our ac unit's problem and contacted Choice to make sure he was providing us with all the service benefits. He continued to check to make sure our unit was cooling properly before he left.

The technician was friendly and explained the issue clearly so I could understand what was going on. They also did a good job letting me know when they would be here. I'm very satisfied with the experience. I will recommend to all my clients.

The technician Osaam ** provided excellent service! I would recommend him for any type of electrical services. He is personable and very professional. I was so happy with the service provided.

The technician that came to our home to assess the situation and diagnose the repair needed was awesome. She was able to accomodate my schedule and expedite her trip to our home. She was very knowledgeable and friendly. I would definitely recommend the company and the technician to friends and family.

The technician was very thorough and explained step by step what he was doing. He did a great job. He arrived on time and returned promptly after getting the part for the unit. I would definitely recommend him to family and friends.

Haven't got a response on my claim. It's been almost a month since I filed it. No phone to let me know anything about my claim. Seriously thinking about cancelling my service. Communication is always good especially when you're doing business.

I'm happy that my garage opener and door is working well. He was friendly he did a good job and new what he was doing. He took his time working on the problem. Thank you so much for sending a Person that knows his job and did it right.

Washing machine would not run through the cycles. Technician was able to fix it within about thirty to forty five minutes. The technician advised he was going to change my window of time because I didn’t answer the phone when I returned his call. I told him that was unacceptable so he kept the appointment as set for my window of time. When he arrived he didn’t introduce himself so I introduced myself and asked him what was his name. He was not at all personable but was efficient. I did not receive a receipt for the work order or payment. I would recommend him to a friend with hesitancy.

My plumbing technician was great. Very knowledgeable and was able to locate and fix my issue with no problem…. Terrance was very professional and patient when I was trying to work with warranty company…. I highly recommend Next level plumbing.

Fixed a faucet that was leaking in the joints and was fast responsive and efficient. They called me to ensure appt was at a good time. They called to let me know they were on the way. Thank you. Thank you.

I WAS HAVING HSA home warranty and then I look to change it due to a delay in service. A Choice representative called me and told me to, "Cancel with HSA and come to us. We will take care of your issue." I have to cancel HSA and after taking their insurance I come to know they cheat me they start excuses. I put remarks on their Twitter page they blocked me from there. Because they don't know people know their reality. They sent the link for rating then right away after you sign with them so customers have not yet experience the service and give them 5 stars. They are manipulating the rating system. Now I request to cancel and refund. Also they keep excuses and taking time. This is the worst ever home warranty and advise customers not to go with them because they block all those from their pages who writing the truth about them.

After filing my claim, the service technician was at our home the next morning. I was actually surprised at how quickly Choice addressed the issue. The matter was resolved quickly and we're very happy with the result. Thank you Choice.

He was very polite and had it fixed in less than 5 minutes. I was thinking I paid 60 bucks for 5 minutes I was kind of mad, but then he wanted a picture of it and I found out it was leaking. So he had to come back and that took longer. Working good now. Thanks.

Choice was quick to respond to my initial claim. We will see how the next few days go. Hopefully, the technician will get our GE washing machine running and in good shape before August 6th. If the technician is unable to fix the problem, hopefully, a new washing machine will arrive promptly.

You always find something to deny! And you won't send the money that you owe! Now you have the stupid rule about having to set a 15 minute appointment with the case manager and they hang up on you at the end of the 15 minutes whether you've resolved the issue or not!

On time, nice and fixed with claim being approved. Service charge rate has gone up significantly. And monthly rates have increased. Hopefully they don't increase more so that it still pays to keep the warranty. Only negative was amount of time to get claim picked up by a provider.

The technician came when he said he would and seemed to really know what he was doing regarding central air conditioning units. Fixed it within minutes. And we finally had some cool air on a warm day. Would highly recommend him.

I had just begun checking for a new home warranty service. The one I had was canceled in June. The service was unacceptable. After looking you folks were rated the best. My son uses someone different and had plans to contact them also. But the man that I talked with here was excellent. Answering all my questions and offering prices and options I could not refuse. Well done. Hoping my future contacts are as easy.

Very clear explanation even though I did not get the outcome I wanted or needed. At least I understand how the appliance replacement policy. Wish they would repair or replace like for like but they seem to give some sort of proration.

We were pleased with his service, but it has taken over a week to get the part needed to fix it. We need it much sooner in this 100 degree temp. We were not happy about the way the home warranty company refused to pay anything on our 26 year old water heater replaced 2 weeks ago We spent 700$ on it.

You sent out one of your contracted well people. McKay in carson city. He worked on the pump and found some things wrong. He fixed them and left. Now I get a message from you saying claim was denied because preapproval wasn't obtained by Mckay. You need to work with McKay and get this resolved.

HI, I have had my policy for about 1 year. I struggled with my washer 6 months ago and put in a claim, and paid my co-pay. Then with the same struggle for the past few months I put in another claim and this time the repairman declared the washer needing replaced, and put in a notice to Choice. I promptly received an e-mail which was supposed to give me an e-certificate to Lowes for a replacement, but to my surprise, it will take another 30 days to receive the e-certificate to get the washer.. :| Really!!!! Not sure I am going to renew my policy, I have not be 100% satisfied.

It has not yet been installed, but up to this point in time the service has been very good. I would suggest that the breakdown in charges be more explicit, so that the customer can make a better judgment &/or decision as to what they want to do, and not feel compelled in going one direction only. Other than that GREAT SERVICE.

I signed up today, multi-years service, with Choice Home Warranty for the 1st time after I have done some research about the company. Howard C., representative that helped me, was very professional courteous & knowledgeable with the products & services he offered. He answered all my questions & was very patient. So far I am very impressed & will be posting online any future experiences with Choice.

Technician superb. He tried to help us save our beautiful shower tile by going through the interior bedroom wall to access the leak. They dried the claim because of the concrete. When I told him to go through the tile, I was told I had to appeal it online....24-48 hour wait for response. This is a standard procedure on every claim I have made in the last 3 1/2 years of the 5 year contract they talked me into buying in the beginning.

Stacey ** was professional, spoke slowly and clearly, and searched for a good rate for us. Explained everything, answered questions patiently. We hope that he continues to be our representative for Choice Home Warranty. We are now simply awaiting for our policy to arrive via e-mail.

Our tech did a great job. Thank you. Our dryer was not drying. He made it dry again. I would recommend Choice Home Warranty to others. Our tech covers both Maryland and Delaware. We own homes in both locales. We have a Choice Home Warranty for all of our homes. Awesome convenience!

Alex was very competent and thorough. I am a first time user of this service and I look forward to doing business with Choice for years to come, if you can continue to give this kind of response to whatever concerns I may have thank you.

Young man by the name of Chris came to solve problem with disposal. He was very friendly and worked to make sure disposal was working before he left. He checked in with his company re everything being approved before work was completed. At this time, it seems my disposal is working as it should. Complaint: Had to repeatedly state my issue because automated system seemed to have difficulty in grasping description of problem with disposal. Thank you.

I filed a claim on the garage door opener not going down. Repairman was out the next day, diagnosed and new opener is being installed. Very happy with response time and repair time. Repairman explained the problem and the solution in detail.

Repaired our garage door opener. There was a piece broken on the inside of it, the attendant replaced it and he showed the broken one to my husband. It was a good experience, we would recommend Choice Home Warranty to our friends and family.

Good program but the hard sell almost turned me away from purchasing the program. Like the refund policy and fact you can use your own provider, would have liked it if the seller had waited a few minutes til my husband got home.

The service tech from WorkRite appliance was great. He explained things in detail and quickly diagnosed the problem. The only issue for me is CHW is issuing an e-card to me for Lowe’s for replacement. I wanted a check to go to the store of my choice.

The technician they sent out was very knowledgeable and did a very Good job. My only concern was it took severally days to get the appointment. And because The technician had several jobs that day he was late getting here.

2 out of 3 times I’ve attempted to use my home warranty was declined. Choice Home Warranty sucks and I’ll never renew again. Huge waste of money. They never cover the most needed repairs on your home and then you’re out the warranty money, plus the co-pay, plus the new repair. My technician on my service was very helpful though.

The co was great. Will recommend them to all my friends and family, they were very clean and cleaned up after themselves. Was very happy I found them. They knew what they were doing. She knew everything and explained it to me to where I understood.

Stove can’t be fixed and to buy another will cost $890 but they only want to pay $398 and it’s a coupon for Lowe’s!!!! So needless to say I’m very upset! I can’t even buy any new stove for that much less a replacement for that amount. Not to mention I have to buy from Lowe’s which I don’t shop in!!!!

I signed up with Choice 2020 December. I was not pleased with former co. I had not used Choice for 6 mo. When I needed my dryer repaired I called Choice. It was handled quickly & smoothly. They came next day & repaired my dryer in less than :30 minutes. Service was very, very good & was completed in one visit. Thanks much.

I have another ins. Duke Energy A/C #** for Water Heater Repair. Maybe You can split the cost. Especially if you have to replace the water heater. This heater is more than 25 years old. But every time the agent transfer me to customer SVS I cannot go through. Teddy **

It took 2 trips and 4 days to get my air conditioner working and the temperature outside exceeded 90+ degrees and my family had to sleep on the couch and mats during that time, as it was too hot to stay upstairs.

This box is not big enough to tell you how things went! Please someone in management contact me by phone! And I'll tell you what happened! It took from the 5 of July to the 22nd to get the job done. Not counting how many phone calls to CHW and A&E services My God I'll bet George Foreman Didn't have to make that many calls!

Very pleasant, professional and knowledgeable individual who works with YORK units all the time and knows all the ins and outs of the equipment...It was a relief to see someone as knowledgeable as he is come and service the unit.

Jason he was on time when he said he was going to be here which I really appreciate and he explained all the questions that I asked of him. He took pictures and explained why the system was shutting off.

I called on Thursday to log a claim and got no response until I called Monday morning. On Monday they assigned a technician for a 5 hour window between 3-8 and they never showed. On Tuesday I called back and they couldn’t get a hold of the technician so they put the claim back in the system and I wasn’t reassigned until Wednesday. Finally someone came Thursday morning. Thankfully he was very polite and quickly fixed the issue. It took a week to get someone out. In the meantime water was leaking all over my kitchen floor from our refrigerator. I feel my $65 fee should have been waived because I basically had to call to get attention on my claim and I stayed home for an appointment that didn’t happen when I had other things to do. I’ll be worried if I ever need help with a more critical system/issue.

My AC froze up and I had water all over and it's 83*. I got on my computer and put in a claim ticket online. It was fast and easy. I thought it would be Monday before I heard anything. since it was Thursday night. To my great surprise and joy, I checked my email in the morning after a terrible night and someone was due at my house in just hours! The Tech was able to test my system and discover it was in need of a little freon. It's the next day and I am grateful the house was cool last night.

Our AC went out recently, during the peak of Summer in Houston, TX. I immediately put in a service request and it was met with quick a response and the resolution to the problem had a fast turnaround, following the tech’s first visit. Very thank we have a home warranty with Choice!

My rating is based on the repair of our AC system. SO FAR, our claim is 8 days old during the hottest spell of the cooling season to date. The system seems very slow and so far, confusing as to the back and forth with your company and the tech assigned. Communication with us as the customer have been somewhat confusing also. We have to keep emailing questions. And so far, we have no fix date to repair the problem. We are lucky that friends have loaned us AC units and we had to go and buy a 3rd which frankly was not in our budget. Longer story short, today is the 9th day and all we know is the claim is approved except for any "non-covered parts" which is also somewhat confusing. Needless to say, we are just getting a bit frustrated with the process so far and still a bit "confused".

After initially being skeptical of the process due to lack of knowledge about it; thus far my experience with CHW has been good. They were prompt, fair, and honest. They ended up taking care of me when I'm not sure if other warranty companies would have. I'm gonna keep riding with CHW.