Choice Home Warranty Reviews

I submitted a claim with everything being properly maintained and everything that needed to be fixed was denied. Very disappointed and will tell all my friends and family to drop your service as well. Simply inexcusable with a home that is 90 degrees inside with 2 small children. Thank you for nothing, but I now know better.

Can not say enough about how pleased I am to have chosen Choice Home Warranty. I place my first call in the evening and receive a text saying they were working on my appt. Next morning I received a text with the company and a scheduled time for them to come. Brian the repairman keep in touch and arrived on time. He was friendly, professional, and quickly fixes my problem. The only hiccup was the the co-pay ad he corrected it quickly and without question.

I had a claim for a dishwasher (claim # **). The technician reported that it is less expensive to get a new one than to repair the current one. I received an email from CHW indicating that they will pay us $246 to get a new dishwasher. Even though there is NO new dishwasher for that price, we accepted the offer. The surprising thing was that CHW decided to go green and stopped sending checks for the amounts we agreed about. Instead they will send something in the email as a credit at Lowe's Home Improvement to get the new dishwasher and we will receive that credit within 30 days. CHW made it much harder to get the broken appliance replaced for the following reasons:

Ease in setting up the claim, and so far, it also sounds good that a quick response from a contractor is forthcoming within a time frame of six hours. This is a heavy month for air conditioning emergencies so it's good to know about the quick turn around service.

The technicians were very nice but they did not fix the problem. It is still leaking. We have had this problem for over a month now. The first people you scheduled never showed up two times and could not be reached. Now the Sears technicians from A & E Factory said they diagnosed and fixed the problem but it still leaks. Can you please have a Customer Service rep call me. Thank you.

Diem Plumbing did a great job fixing our sump pump! Quick and knowledgeable! The plumber was recommended quickly, and he came quickly. He also help us understand what had happened to our sump pump causing the failure. We highly recommend Diem Plumbing and all their services through Our Choice Home Warranty.

Parts have been difficult to get for dishwasher. It's been a month of hand washing all dishes and the part has still not been send. Choice Home Warranty is doing everything they can to resolve the issue. But, in the end, my dishwasher is not fixed. I have been happy with the techs that come out. My washing machine is being replaced since it was more cost effective to buy a new one. I am happy about that. Overall, I have been happy with my experience with Choice Home Warranty.

Yes I would definitely recommend Choice Warranty to any of my friends and family. The prices are good and the coverage options are perfect and the knowledgeable staff are willing to work with you on any plan and price and find the right one for you. It’s the first time I made a claim and I’m so happy I have choice home warranty.

I was having electrical issues with my home & hired a guy I know who was a certified electrician. I called on him a few times for small jobs. He wasn't dependable as time went on. He yelled & gave me major attitude about an unfinished job. I waited a few days messaged him, left voicemails, but he refused to answer etc. I was DONE! I happened to be going thru some files online & saw that I had a warranty contract with CHW which I TOTALLY forgot about that would soon expire. I called them to file a claim & was offered the chance to renew at a decent price which I did.

Williams was courteous and professional. They came in a timely manner which was e-mailed to me. Great service and would use them again along with recommending them to all my friends and family. Williams was extremely clean and friendly. When need my filter changed I know who to call. Only Choice Warranty for us.

Plumber showed up, but indicated he had to get your approval to do the job. I thought you approved the work when the plumber was assigned. I now have to wait another week to get the job done. Good thing it isn't an emergency.

Home warranties have a bad rap. Choice Home Warranty has been great. Every time we needed them we got a service appointment almost immediately. It’s a great comfort to know everything is covered. I highly recommend them. I also purchased a contract for my son when he bought his first home. It makes a great housewarming gift.

We had an AC issue that was fixed with no problems at all. Great contractor and great service. However, we have a plumbing issue that has already had a contractor come out once and now the same problem has started again. We are now going on 2 weeks since we filed the claim with no contractor. We are also having contractors tell us that they will not work with home warranty companies because they are difficult and do not want to pay for proper repairs. We will have to wait and see how this claim goes.

Filed a claim because our A/C stopped working around 5:30 PM and around 7:30AM I received an email from Choice that they were having trouble locating someone to come to the house and I could get my own technician and be reimbursed. After I was able to get my A/C guy to come out Choice said they would have to approve the repairs and made it clear that the A/C company may have to come back the next day for an additional service fee at my expense and wouldn't be covered. They were VERY difficult to work with and I finally had to call them and keep them on the phone until they approved the repairs. They made me feel like I was trying to take advantage of them and showed no trust in me at all.

Would not recommend to anyone, most common pieces to fail on all your appliances will not be covered, workers they hire will attempt to start work before even checking to make sure you are covered, go somewhere else and save yourself the hassle.

The technician appeared to have expertise, diagnosed the problem promptly with his instruments from outside unit. Proceeded up to the attic and directly found the problem, promptly had the air conditioning cooling proficiently again. Repairman was professional and got the job done without incident.

Martin was very informative and very patient with me. I feel he kept looking for every discount available. I am leaving another company, hopefully CHW will be easier to work with. I even got the extended policy to lock in and lower my price.

Melvin ** is amazing, very friendly and knowledgeable. He knew what the problem was and he corrected it. I would recommend Melvin ** home services to anybody that has HVAC... He took his time to evaluate the situation and explained things to me....Good job Mel....

When Jake discovered that my water leak was not a simple problem to fix, and required part of my ceiling to be cut out; suddenly it was not covered under my warranty! Very dissatisfied with Choice Home Warranty and am telling friends that it's been a waste of money. I'm going thru my USAA insurance to get my ceiling leak fixed. Plumber sent was very nice, but unable to fix the complex leak and Choice would not cover the plumbing company in my area who does handle this type of leak!! Again, sorry I ever bought this warranty!!!

Shower was leaking and seeping through kitchen ceiling. Technician said it was an easy fix (cartridge). When the company called Choice they were told to order the part through Delta since it had warranty, but that was going to take 10-12 days to be shipped. I offer to buy it and get reimbursed but you guys said no to a $40 purchase and suggested waiting 12 days to get it fixed. Unacceptable!!! NOT RENEWING WITH CHOICE.

Techs arrived exactly on time and worked quickly, and went above and beyond by replacing all leaking seals in all three toilets. Thdl also somehow to make the same simple repair in the future should I need.

We filed a claim when our a/c unit started buzzing (every two minutes or so). We received an email within the hour that provided our technician's name and phone number, along with the the timeframe for when he’d be arriving (between 3-8pm the following day). He called the next day, arrived shortly after 3pm, resolved the issue within minutes, and the a/c was working great again. He was very professional and we have already, and will continue to highly recommend him and Choice to others.

The technician that came was wonderful. He advised me as to what was wrong with my dishwasher. When he was told he wouldn’t be fixing it he did give me suggestions on brands to replace it. He said to call Jeannie’s if I had any problems. The only problems I am currently having is no dishwasher and CHW not dealing with it in a timely manner.

Choice Home Warranty did an excellent job reviewing my bathroom issue and assigned Guarantee Plumbing to diagnose and fix my problem. The plumber was polite and very knowledgeable and fixed my problem right away. I will continue to recommend Choice to my family and friends.

Our Oven parts were not available & we were given an amount to buy new one in lieu of that. Once we get the amount and buy a new one for installation, we will write more reviews. We recommend others to use this service. Thanks.

My microwave was deemed non fixable so Choice is sending me the bare minimum to replace it. I will have to pay out of pocket to have other taken out and new one installed so very upset about it. Choice should look at the cost of something when making decisions and also realize there is more to it than just the actual appliance itself.

This person was on time, friendly, clean and well dressed for his company. Went right to work, found the problems and ordered the parts and told me when they were coming and set up the repair date. What more can you ask for. Thank you Choice.

My air conditioner was not working properly. I called them. They give next day appointment to technician to come out and fix it. Technician came next day between the time frame they gave me and fix it. I love that kind quick response. I would recommend to some of my family and friends.

One phone call and service was initiated! The service guy was responsive and nice. He came asap to fix the issue and gave good feedback. We really appreciate this being taken care. Worry free. We are strongly considering getting a warranty again this year and going forward as it pays for itself if you use it. Thanks.

I made a claim for an AC repair. The response by Choice Home Warranty was quick, and the AC Company response was fast. I was only out of AC service for a few days. The AC company was excellent. The repair, however, was denied as a covered repair. Not good. Why was a repair not covered when the repair is essential to the operation of the system? I won't be recommending Choice Home Warranty to others.

Air conditioner unit break. Called and technician was here in 2 days. He assessed the problem. Fixed problem and said to call if anything else happened. Next day stopped working and he was back in 2 days. So far so good. Only bad thing is after he came, my yearly payment amount went up, and so did my service fee. Raised from $75 to $85. First time ever used.

Our appointment with Brian from Garage Door and More was scheduled promptly after calling Choice. He was very accommodating when we had to change the time given to us by Choice because of a schedule conflict. He came out at the agreed time, calling beforehand to let us know he was on his way. He was skilled and professional.

Called for a Service Tech on our AC. Lady that assisted with this was very helpful and very Courteous. This was my first time calling your Company. I was very pleased with the service I received. Thank you for your kind assistance.

This is the first whole home warranty I’ve ever had. This is my first experience using it. Getting service was a bit long, but that was not the fault of the Warranty company. The service technician was very nice, professional, and accommodating. He explained everything he was doing and all the options for repair. I would gladly recommend Choice Warranty and A&E repair service for any problem.

The gentleman that came to service my dishwasher said the last company that tried to fix it left parts inside the door. Haven't tried it yet, but I'm hopeful that it works. They were very professional and worked quickly. They also showed me pictures of what they found and will order the correct parts.

I bought and paid in full for 3 service contracts along with my brother who also paid in full for three contacts. When my elderly father needed you most he was forced to spend over $1200 for an A/C repair during a dangerous heatwave that he waited nearly a week to get a service call. I bought these multiple contacts so he would have no worries in case of an emergency, especially since I'm often away and not around to assist him. To finally get the service technician, who was excellent, who came nearly a week after my initial call, to tell my poor sickly father, "Sorry you're not covered," was sickening to us both. My poor elderly father on a very limited income was forced to shell out over $1200. I didn't get a call or anything from the company.

I have had good luck with Choice Home Warranty the times that I have had to file a claim. Prompt service. The repairmen they have sent have been very knowledgeable about whatever problem I have had. Yes, I would recommend them.

In a two week period we received over 20 emails and countless phone calls from numerous people associated with Choice Warranty. I got so annoying I almost decided to NOT go with your company. Not everyone makes an overnight decision. We signed up today and I'm hoping the calls and emails STOP.

Offered $191.00 and accepted. No other option. See my costs, purchase of exact replacement microwave, $291.00, to install $175.00, shipping $46.00, visit of workman $75.00. The total is $587.00. I am have no idea of being made whole, but this is wild. I believe this is the first claim, but I could be mistaken. I'm 89 years old and I may forget at times.

I made a claim on my dishwasher and Choice Warranty was very prompt and send a service person to take a look, they weren't able to fix it but did replace my dishwasher with a new one. I have been with this company for four years and they are very prompt with claims. I would definitely recommend them as I am a very satisfied customer.

I had Choice Home Warranty for 3 years before. I let it lapse after the death of my husband and now have remarried. I trust them to take care of things if something goes wrong so I reinstated my Home warranty because my husband and I are on Social security and don't have the income I used to have so I know if something goes wrong I have security

I was very satisfied with the assistance from your sales rep. He was helpful in getting me the requested information, and followed up as requested. Looking forward to working with your company if this service continues. All in all a pleasant experience.

Jimmy was well informed and persuasive without being overwhelming. He had to consult the manager a few times and the decisions from the Manager were quick and helpful. Overall, the service was prompt and efficient. The experience was hassle free.

The tech that was assigned not only fixed the issue that was the problem but he also suggested some maintenance items while he was there. I was very happy as he was pro-active in preventing a future issue and saving money to me and Choice!

I put in a work order for a repair on my air conditioner and the next morning a had some come over and repair it. The work order process was simple and the response time was excellent. I would definitely recommend this company.

Great experience discussing our new home warranty with Alberto **. Great price and customer service! Looking forward to many years of service with Choice Home Warranty! All aspects of the warranty were explained in detail. Best price over all companies that I contacted.

Completed job. On a timely manner. Was courteous and professional. Did a great job replacing garage disposal. Choice has been better than my previous that I had. I would recommend them and I have. I give him 5 stars for job performed.

I called the Choice number and got Cynthia **. She was very friendly and knowledgeable and responsive both on the calls and subsequent emails. I was sufficiently impressed due to which I purchased the policy. I am hoping that others at Choice will be equally responsive as and when I have to file a claim.

Very professional. Did it fast and works fine now. They arrived when they said they would be there and they knew what the problem was with the door right away. Fixed and left in 30 minutes. I would want this crew back if I needed other service.

We had a very good experience with this company. The team of women who coordinate the technicians were super organized, responsive and friendly. Unlike other Choice contractors in the area, this was a professional team supporting the technicians. The technician, Vincent, did fantastic work.

I switched my home warranty from AHS to CHW last year because of their rating and cost saving options but I am really disappointed and mad at myself for my decision. We have 2 AC unit, one of our AC was not cooling enough and we filed a claim on 6-3-21. CHW assigned Premier Comfort Heating. We paid $ 75 service charges and Technician reported them the AC is low on refrigerant and is a leak due to normal wear and tear. Our claim denied stating Normal wear and tear not covered.

The service and price appear to be great. The only reason I gave a rating of four is because I was told the service fees would be $85.00, but I received an email from you that said the service fees are $75.00, originally $85.00 save 11%. My question is, if I place a service call, will it be $85.00 or $75.00? Thank you for helping me with this. New Customer - Fred **.

Jacqaman was the gentleman that came to my house and he was awesome. Knew everything about my pool and was extremely helpful. I hope I don’t need any repairs in the future. Roberts Legacy is my choice and if possible please have Jacqaman return to help me. Thanks for your quick service and followup.

It seems like this company just liked to disapprove repairs. The only saving grace is some of the technicians are good. I am so tired of shelling out 45 only to have my claim denied. There’s a 1% chance that I will stay with this company once my contract is up. I would not recommend this company to anyone. It seems also when I switched over everything was good - it’s like a honeymoon period. Now nothing gets approved.

You took 10 weeks and I can’t believe I can’t get paid for the service charge of me doing your work. This is not what I would call good service. I would not recommend your service to anyone I know.

Sending a request online was not that hard. The request was answered in a timely manner, and the customer service clerk was polite and helpful. He was able to answer all my questions and I got scheduled the following day. I will put a 5 star if they fix my problem.

I was so pleased with the service and the repair. The technicians were courteous and efficient. I was not pleased that I had to pay $85.00 for them to come out to look at it. After paying every month to Choice this charge should have been included.

My only complaint is the speed of which a repairman was assigned and the length of anticipated wait until the scheduled repair. I reported the a/c broken on 6/30 and repair was scheduled for 7/6 In Texas heat that is unacceptable. Luckily the technician saw the need to attempt the repair at an era ruler date 7/1. I was very thankful for his promptness.

I am very grateful to Choice Home Warranty for their prompt response time and professional network of services. Our air conditioning had been out and when I finally took time to call them I had someone at my house for repairs within 24 hours! I know this is a busy season since I live in NC and it’s hot, so I really appreciated their timeliness.

Mr. ** was prompt, courteous and very professional and also had a sense of humor. He was thorough in repairing my air conditioner, and had my home cooling before he left the premises. I would recommend him in a heartbeat.

Freezer fixed, great, service, professional. The repair man came on time, answering all my questions. I was pleased with the service and the price. I would recommend to others any time. Love my warranty plan. Glad I purchased it for my home.

Just purchase and it was very fast and easy. Now when I need to use it I hope it will be the same. I am a single woman and need the peace of mind knowing there is help with finances as they arise with owning a home.

We thought that our washing machine was not working properly, so CHOICE immediately dispatched a repair company to investigate the issue, however, before the repair company arrived on the repair date, my wife and I got the washer to work properly and CHOICE canceled the repair order and all well now. Thanks to CHOICE for acting quickly to respond to my wife stress and thanks to CHOICE to stop the order when we realized that we did not need the attention.

One of the most polite and professional repair person that I have met in years. Jose was great. Had a cancellation and called for permission to come that night instead of the next day. Was so elated. However, I had several issues with Choice customer service. I spoke with four people before getting a working claim number. I was disconnected from one gentleman who DID NOT call me back. It turned out a new claim and not a recall. I was told already that if it turned out to be a new issue what would be expected. Claim number was the previous one and did not work of course for the vendor because it was closed. Later call got a new claim number but was after phone calls to vendor that it was resolved.

I had to wait for 3 days and call 3 times before you got someone to come here. Then you refuse to pay for the service. You said because the pope was rusted. I am 80 years old and could not crawl behind the sink in the garage to know that I am responsible for keeping the pipe from rusting. The plumber was very nice and fixed it for me but I had to pay him.

I got signed my technician within hours and even a same day appointment. I had to reschedule with contractor but the contractor was very quick! I just switched over from a home warranty company with bad service, so I’m glad I made the choice to go with Choice!!

Great customer service. Kept in touch with arrival time adjusting throughout the day was very appreciated. Assessed the issue. Explained what he needed to do. Got the parts needed. Quickly fixed the problem. Very professional. Would recommend this tech.

The women were young. I slightly had trust issue but they handled everything and explained everything as well as being very polite. Choice warranty did not send me email so I called next day. Was hard to understand woman on phone never understanding what my 2nd choice was.

Choice Warranty was speedy in replying to our request about our dishwasher. We were assigned a company immediately and they were pleasant and agreed to change days for service. Don (the technician) was prompt, friendly and fixed our dishwasher fast! We really liked him.

My technician came out on July 1. My technician arrived promptly. He was very knowledgeable and friendly. He resolved the issue in a very time efficient manner. I would definitely recommend him to family and friends. This process overall was very efficient.

Air conditioning failed at 10pm and we had a tech at our home the next day at 3:11pm. Issue resolved within 24 hours. To lose air conditioning in the summer is the worse with small children. Thank you Choice Warranty for the timely response and Sparkle Air for the high quality work!

It took 13 days to get a resolution about a broken tankless water heater that was covered by Choice warranty. Despite numerous calls and being held on hold and numerous email messages I continued to be told they were looking in to the issue looking for parts for a unit that is obsolete and no longer made. If not for my persistence there would have been no coverage at all.

So far, the claim process has been fair and reasonable. A little confusion, because we made 2 claims at the same time, but I feel we will be treated fairly in the end! The a/c contractor has been very prompt and the Choice Customer service seems to want to help.

I called for the first time as my garage door opener broke. I thought you will fix it immediately. I am surprised that I got the appointment on Monday 5th July after 4 days. I need to get it fixed now as my cars are stuck in the garage. I will give you zero out of 10. Very bad service.

If you're looking for a home warranty look no further! Choice Home Warranty is the absolute Best on the market today! My clothes dryer broke yesterday, I called Choice Home Warranty and today my dryer is fixed!!! The technician was very thorough and knowledgeable and courteous too!

Extremely slow to schedule appointment. The repairman who came did an excellent job of doing a temporary fix. The job requires replacing parts which Choice Home Warranty would not approve. One faucet is falling off. Because new parts weren’t installed, the whole mechanism will break and the water will cascade out of the spigot. Don’t waste your money on this coverage.

I received a phone call about appointment day & time which was great. I then received an email with a different appointment day and time, this was very confusing. Same Day Garage Door Service is the company that came, they were very good. The young man fixed the door, but I did have a little trouble communicating with him, his English was limited.

I have spoken about 5 times with Phil before deciding to sign up. Coverage starts in 30 days. Check with me in a year to learn more. I am unable to provide any better information till I have additional experience with any claims.

I have a home warranty with another company and wanted to explore different options. The Choice Home Warranty was easy to sign up for and the plan and every detail of the plan was explained completely. Tal was very knowledgeable and explained everything fully. Thanks!

Very happy with submitting claim and having it repaired within a week.. Issue was addressed and fixed and all I had to pay was the deductible. This is my first claim.. Hopefully my last, but if not I know I can count on choice.

AC wasn't working properly, a technician picked up the claim, paid copay, claimed to fix it, added coolant, still didn't work, called Choice. Sent out new technician, claimed it was a bad part that wasn't really bad, claimed to fix it, still didn't work, called Choice. Sent tech again. This time he said it was a different problem. From age. Choice denied the claim. Had to pay tech for the job. AC worked for a day and then didn't work. Called Choice. Sent another tech, different company, said our system was 15 yrs old. Needed new system, outlasted it time. Told Choice the diagnosis, denied the claim. Said it was never fixed in the first place. Sent in receipt to show we did all repairs, still rejected claim. Did not care. Since then had 2 more claims for different systems rejected!! They tap dance around issues then reject claims!! I am so frustrated. Working with a septic claim right now. Rejected it even though I'm covered for pumping!!!

Very quick to let me know that no technician was available and that I could get a refund on my portion of payment and schedule my own technician. Upon completion, they explained how to get the claim filed minus my payment for reimbursement.

Choice Home Warranty provided a claim number with my initial call. I had the option of them assigning a company to service our unit or handling the repair with a company we chose and getting reimbursed. We had CHW handle and were very pleased with the company they provided.

Was very pleased with Michael of Michael's Repair, would highly recommend him, not so much Choice warranty for taking all weekend to get someone to do the job. If it was not for Michael I would have very possibly cancel my service with choice, if this had been my ac and it was in the 90's I would have canceled for sure, need to take care of your customers even on the weekends.

Anytime Home Services sent their technician, Kevin, out to my house to repair a leaky faucet. I've had the pleasure and good fortune of having Kevin visit my property in the past for another plumbing repair. Kevin is friendly, courteous, and most importantly, knows his stuff. He arrived on time, assessed the issue, and quickly & efficiently made the repair. I would highly recommend Kevin and Anytime Home Services.

Easy to make a claim, fair cost, monthly payments, fast response from Choice Warranty. If job can’t be done by contractor your copay get waiver for the second one, but need contractors with faster availability and provide detailed information to contractors so they be better prepared for the job needed.

CHW found a plumber that is coming out to do an evaluation of our water leakage problem. They did a great job helping set this up. We have an appointment next week and look forward to it going well. I received the opt-out to find my own Plumber but really excited about seeing how CHW find works out.

Technician came over two weeks ago, explained that the part would be hard to find. Now they called back and said it would be almost another week. We bought ice for two weeks to keep from losing it all, why didn't they just condemn it if we going to wait month, we could have bought another one.

We were so pleased with the man who fixed the problem. He was on time and explained the problem. Would definitely recommend this company for AC repairs and Choice Home Warranty responded in a timely manner. Would recommend the company to others. Thank you.

The claims were handled in short order. The microwave had to be replaced which took some time, but the system worked well. The refrigerator repair took longer, but the work done was handled on the spot with efficiency. We were pleased that the repairs/replacement worked well. Thank you.

Jeff did a great job in troubleshooting the system. He explained the issue and made the required repairs in a timely manner. He insured the system was working perfectly and now my AC is working at 100%. I most definitely recommended Jeff to do a quality job!

I did service call once, man didn't want to pay. Made up stories to get out of payment. Never asked if I was a licensed technician. Policy dictates that only licensed technician allowed to work especially if item was leased. He asked me to do service with no license, cancelled then asked me to do same job next day and still tried to make same claim.

Stephen was very nice and very persistent so that I finally gave in after not wanting the warranty. He was convincing enough and gave me a good deal too. So let's hope this all works out the way it was promised.

My dishwasher stopped running. Technician reported that the mother board was shot. Machine was too old to repair since part was not available. CHW offered $246 to replace. You can't buy anything for that amount. I found the amt. unacceptable. Felt that they should have offered what the cost to repair would have been if part was available. They refused.

Recently I've needed repairs on a tub leak, washer, and the AC. Their competent local contractors came and did the work promptly. Sometimes their phone rings forever, tho, so be patient. They ask for reviews of service and the link expires quickly, so hard to do. Also wish they allowed two emails for contacts, like maybe a rental manager as well as myself. Otherwise, not bad service.

DO NOT PURCHASE A HOME WARRANTY FROM THIS COMPANY! We had a main drain plumbing leak inside the walls, which Choice authorized a plumber to access to find the leak. After the leak was identified, they denied the claim to fix the leak as it wasn't in the policy (No problem and understand). So the issue arises as Choice refuses to pay for the drywall removals and access they approved for the plumber to access the leak? So now I'm down the money for the drywall repairs (CHOICE authorized, not me), the actual plumbing issue, the service fee, and the ridiculous money spent on the CHOICE WARRANTY TOTAL annual package.

Salesman said policy would remain the same, but when reading it online I see they increased the fee for service. It was never discussed that there would be a higher service fee. Trying to get through on phone was not easily accomplished.

Motor seized up. Had my own repair company come and look at it because CHW did not have anyone in the area for a few days out. He gave a reasonable estimate to fix it and CHW denied the claim. They said it was because we did not keep it in good condition which was a lie. They made this decision based on one picture. This company will gladly take your money every month but will find the smallest reason not to cover something. Waste of money. I will put my 60 a month in savings and pay for home repairs myself. Very dissatisfied.

Amber was very helpful and explained CHW’s reasoning for the denial. But once I explained there were multiple issues that their online form did not allow me to include, she opened a new claim with the full details that were covered. She was very helpful and made me feel like a valued customer.

After over 30 hours trying to get a contractor scheduled, I used the Claims Reimbursement process. And now they are wanting to refuse my claim even though the contractor I hire submitted all request paperwork. I feel that asking someone to go without Hot water for that long is very excessive and then to refuse my claim is wrong.

Professional, timely, courteous and helpful. When the technician could not effect a repair on our range. We contacted Choice Home Warranty and was offered a gift card to Lowe's to replace our range. We will recommend Choice Home Warranty to our relatives and friends.

My first claim. Everything went well. Company that came out was very good. Would have been a five but claim was filed on a Friday and the service appointment was made for the next Friday. No AC in 90 degree weather. For HVAC systems service should be ASAP.

This started out to be a pretty good experience but went down hill quickly. The technician that came out was very good and professional. The decision to replace the dryer didn't take long and they sent us a quote for what CHW was going to give us. You couldn't even buy a cheap dryer for the money they gave us. Then they will give you Lowe's EGift cards so you click the accept payment button and then you get a confirmation note telling you to look for an email with the cards in about 30 days... Been nice if that would have been known before clicking the accept button. So now it's a trip to a laundromat to dry clothes. If this is how it works for everything We won't be renewing this policy.

Put a claim in for air conditioner problem. Received excellent customer service. A technician called the same day and made an appointment for the next day. He was very professional and detected the problem right away. My air conditioner was fixed the next day.

We were lucky to have him come and fix the air after going a full day without it. They don’t usually work with home warranty claims and this was a problem I had when trying to find a company to come out to look. This was my first claim so I was disappointed with how long it took for me to get someone out here. I was extremely pleased with Randy’s expertise with Nevada Heating and Air.

Technician was very good and knowledgeable. The problem came when he communicated with Choice. They replied that the part was not covered. What good is insurance if it doesn’t take care of your problem!! Very disappointing, has happened before. Fed up.

Tech was on time and very easy to work with. Even did some work on the dryer on his own, was not there to look at the dryer. Did not rush through the job and made sure he looked at every possible problem with the washer.

Prompt followup by plumber when I posted an online request of not having hot water. Paid service fee that was listed in my plan-85$. I paid 321$ for a replacement water heater. I have been a customer for about 3 months. It was more than I thought it would be, but did not have to pay full price, I guess.

Great to be able to request service online. Took two days to get AC service. Upstairs was 85. Took another day to get the repair approved then the tech could not get repairs done until the 8th day. Too long for an AC repair in the Texas summer. Tech was courteous and did a great job.

Your answer machine is very bad. It does not understand anything. You need to try to use it and you will understand how bad it is to try to use. I have been with Choice a long time but I will not renew because it is so hard to talk to a person.

Gentleman that came was very polite. Even though it was a rainy day he repaired my air conditioner that was located on the roof of a 3 floor building. I was very satisfied with his performance. Thank you Choice Warranty and Efren **.

This is my first claim with CHW. From the start to finish the experience was fantastic. After submitting the claim, the A/C company called and confirmed the appointment. The A/C unit was checked, repaired and operational by the end of the appointment day.

Would Highly recommend Royalty Heating and AC of Perth Amboy NJ. Choice Home Warranty needs to be more transparent regarding what is covered though.

It is very unfair that Choice Home Warranty denied our claim; our HVAC needs repair and my husband and I are elderly and he’s sickly. Choice denied my request for my system to be further checked to determine where the leakage is, and I’m sure the search will show that the damage is from normal wear and tear of my air conditioner unit. I have been a loyal customer for years and am so disappointed in Choice’s policy to deny and negate almost every one of my claims. I believe it to be unfair business practice to say that repair or replacement of a system is warranted due to normal wear and tear, yet negate every scenario and/or condition possible that would fall under normal wear and tear so that Choice would not be liable. Also, we, as elderly people, should not have to endure unbearable living conditions because they couldn’t assign a case manager to communicate with us within a week to get this rectified in a timely manner.

Our pool tech was excellent in communicating what was wrong with our pool pump. Also communicated well on his arrival to house and when he left. We were not able to there when he was, but Charles handled the situation professionally. Hopefully, Charles or someone as good as he will be the one to return and actually repair the pump.

The Company and technician that came out were 100% outstanding!!! The technician was very professional. He diagnosed and resolved my issue within minutes. If I have AC issues in the future I would love to have the same company and if possible, technician to perform my repairs.

John was fanatic. Once we called him he told us he would be there as soon as he finished his other plumbing job. John was true to his word. Got here later in the afternoon. Was able to diagnosed the but had to wait to this morning for parts.

I signed with Choice based on reviews and the first person I talk to. However 2nd teleworker was rude and did not allow me the time to ask questions. I almost turned me off, but I'm willing to give it a try. Company need to value the customers questions.

Job done well and in time will recommend choice warranty for peace of mind and make right Choice, technician was very professional and on time and address the problem immediately, had use their services multiple times and always pleased and rate them 5 star for being one of the best in the market.

Work is not completed yet so hard to give an accurate opinion; technician was very professional and helpful. When I received authorization for replacing AC was surprised by the costs I need to pay. Thought the contract would cover labor and all parts. Will reconsider renewing contract.

Micheal was very nice and professional. He took care of my issue in a timely manner. He was very personable and I would recommend him for your home warranty needs. He was on time which was pleasant. I'm new to choice and the first contractor didn't show up and didn't even call to cancel. Taking care of your customers is a big deal to me and he did just that.

Choice got Sears out right away. Diagnosed problems, got approval from choice and ordered parts the same day. Parts arrived at my house within a week. Sears is coming tomorrow to install parts. Great service and response time. Would recommend choice home warranty to everyone. Choice home warranty is better than any other home warranty company I have used in the past twenty years. Choice was recommended to me by the veterans administration and I am not disappointed in any way

So far the tech was good. They needed to order a part, which is expected to arrive within 5 days. We will see if this fixes the dishwasher? CHW was easy to do business with and offered to pay an amount to replace the unit, but, it wasn’t enough to cover the cost, so, we choose to fix the unit instead.

This company did an outstanding job with my dryer repair. The technician was on time, courteous, and performed the work efficiently. He fully explained the problem and also shared some advice on how to maintain long term care of the machine. Great job.

Repairmen determined that my a/c was leaking coolant. Option 1 was to pay @$80 per lb for 3 lbs of coolant or option 2 was to wait for the a/c to stop working and then notify CHW so that chw can put a work order to replace the a/c unit (approx. Waiting period @1-2 months to install a new a/c). Both options suck!!

I've been with a different American Home warranty company and have a difficult time with getting them to understand the special needs I have as a duplex owner. I love the fact that I can call Sonny and that he knows me, and understands my situation.

Were very quick to have someone out to fix the problem. The repairman was here the same day and fixed the problem. I was very pleased with the service I got and the timely manner it was taken care of. Good job.

Do you have them in then came to answer the call. Rick was very knowledgeable and helpful. It was a young lady with him. I did forget her first name but she there were all polite and very courteous. Very neat. Is the problem didn’t get resolved. A secondary opinion Has to be formed or a new claim to repair the AC unit. I’m hoping it’ll be resolved quickly. Thank you.

I would recommend the technician that serviced my air conditioner. He was on time and pleasant. He found out the reason for failure and turned it in immediately. Upon his return to repair the issue, he took no time to get the issue resolved.

This is a two part review. Three stars for Choice Home Warranty. They took too long in finding a technician to come out: a week is unacceptable with children and an elderly man living at home. Technician could not come out until 6/28. Five stars to Hubbs Heating & Air who picked up the job. I was delighted with their service technician Elijah. He was kind, courteous, was early and was very knowledgeable and even offered other services. Very pleased with my service from them.

Dealing with Choice has been good. The service provider not so good. I was provided with a 4 hour window for the plumber to arrive, a long time to waste if he doesn’t show up. Plumber left me a Text to call him for confirmation. I was busy when the Text arrived, so 20 minutes later I called. No answer. That understandable, he could be busy. 5 minutes later I called again, no answer. 5 minutes later he called me. I let him know I was scheduled to have my leaky kitchen faucet repaired. He informed me it was too late that he had already scheduled another job and I would have to call Choice and set up another appointment. Meanwhile my faucet is leaking on my counter.

I have had numerous vendors over but they are "mom and pop" shops depending on companies like Choice to give them business. Although my house is big my income is little because I am fighting stage 4 cancer and had 4 hip surgeries during Covid. The applicant agent this time actually listened and I will give Choice the benefit of the doubt. I spent over $1,500 for warranty only $300 in benefits. Today I'm choosing what I worry about at this point. If Choice continues this honest compliance then I will say so if not ....

The technician, Carlos was good at the job, knowledgable and thorough. The problem was that at the time of repair I had paid in full and was not told that the were any there charges. Two days later I noticed a $100.00 debit on my card. When I called to ask about the charge, I was told it was an additional cost to move my stove. I feel the charge was exorbitant since my son and grandson assisted him. I also thought I should have been told about it at the time the work was done, not two days later when I noticed the charge. I called Young's and was told I could only speak to one particular person. I was told that she was given my name and number to discuss, but was never contacted. I have spoken to various others three times, but it is obvious that they don't want to speak to me. I feel that this is a poor way to run a business. They offer no customer service at all. I would rather they not be assigned to me for a claim again.

After making my claim CHW moved very quickly to get a technician to my house. The tech was professional & knowledgeable. The problem was found and the technician got the parts and fixed my ac within a day and a half. Awesome job.

I have received easily 50+ calls since putting in my first request for a quote. After telling multiple people to stop calling I still received robo calls. If it weren’t for the 25% off this weekend I would have probably gotten a plan elsewhere. I hope when plan comes to an end I don’t get spam called again.

Excellent timely service for fridge assessment but no contact to repair thereafter. Unable to contact technician regarding status of parts approval. Called Choice Home Warranty who had no record of request for parts by technician. An absolute waste of a day waiting around.

Recent request for AC service repairs was declined. The case manager stated that the system was improperly installed. That is not correct. I hired my own HVAC consultant to review the cooling problem and have paid out of my own pocket to correct the issues. CHW improperly ruled on this claim so as not to pay out. My policy clearly exempts all pre-existing maintenance conditions within the first 12 months after purchase of my home. I am NOT a satisfied customer and will switch back to AHS once my policy comes up for renewal unless management fixes this injustice. I used AHS for 23 years and NEVER had any issues with approving AC claims.

Home Appliances are essential devices that are needed and used daily. Having to wait up to 30 days is insensitive, totally unacceptable and unjustified. What seem to be a good idea after a fair response, ended in disappointment and regret.

I am impressed with the prompt response that I could choose a technician to replace my fried pool pump and with the prompt approval and amount that they were approving. If the reimbursement is as prompt as everything else they are a 5 Star company to me.

We spent $134 extra because no technician contacted us when listed as water heater. And it was imperative that we find out why sparks were appearing on water heater. We were unable to use hot water for several days and a technician was in our condo who thankfully looked at the problem and fixed wire that had burned on water heater.

Your reason for denial of service stated lack of maintenance. Just so you know I had the AC ducts cleaned as I have COPD. So for you to say I didn’t do maintenance on my AC ducts is a lie. Your company just doesn’t want to replace the duct work. When this contract is up I will be going with another company.

This company says It will have someone there in 48 hours. My first claim was 8 month wait, then they denied it because the septic tanks were not in the house foundation. Second, our water pump went out, I am now 5 weeks out with NO water at all, and no prospects coming out. They are nothing but lies. I talked to a company to come out they said no because Choice doesn't pay. Run, that's all I can say is RUN!!!

I put my email address on the computer yesterday looking for new home warranty insurance. I received some quotes from other companies but most called instead of starting out with an email. I like to be the one who calls after looking at quotes. That why I choose the internet. I like to see quotes first! Some of the calls were from very rude and pushy sale people! Alberto ** was thorough, polite, but not pushy. I am the middleperson for my employer. I was very pleased with Alberto and he never was upset when I had ask questions and was patient when I had to call him back with more questions. I will always recommend your company to the other professionals I work for.

The Technician was very kind and professional, I was able to get him to come sooner than my scheduled appointment when I explained the urgency of my plumbing issue. I had water coming through my ceiling, and he corrected the problem very quickly. I would certainly recommend this company and technician to others.

We've had appliances breakdown on us throughout the years (they don't make machines like they used to ... but that's another story) but was always relieved that we had CHW as an option to get them fix. Highly recommended if you are home owner.

The agent answered all of our questions. He was courteous and informative. Just signed up today so we will rate your services at the appropriate time. Choice met all of our criteria. We would like to recommend them so we will review them in 6 months.

Garage door off track. Needs new rollers. CHOICE Home Warranty would not cover. They only cover the door opener. It all should be covered. The door is part of your home security system. If the door can't close it breaches your security system.

Extremely poor home warranty company! I have made several claims with them and they always seem to look for a reason to not pay for the service or reduce their claim payment responsibility. Just a terrible insurance group and I’ll be changing as soon as possible.

We had the best experience with Choice Home Warranty this time. We are very happy with Ben's service. He is professional and good at his job. Both dryer and the ice-maker are working properly now. He even made a follow-up call next day to check if the appliance works properly.

This five star rating is for the repairperson. Not Choice Home. He was knowledgeable, polite and efficient. It has been over 24 hours since the problem with our a/c was diagnosed and we have not heard from Choice Home about the repair. 90 plus degrees, We need a/c.

Repairman was great. Fit me in early on his busy schedule on a Saturday when my appointment was for Monday because my AC unit went out and my house was 90 degrees. Could not be more pleased and appreciative for the help.

Our warranty claim for a leak in a pipe was denied because they thought - without ever inspecting anything - that I somehow climbed into my ceiling and put a pinhole leak in a copper pipe. Insanity. I am appealing the claim but the process is convoluted and inconvenient and in the meantime I am out $400 on top of the $65 fee they collect before the tech even looks at the problem. Even if they had covered the issue, the cost to repair ($400) was far less than the cost of the warranty ($580). Absolutely horrible warranty, not worth the paper it is written on. Do not give this company your money!

Process went very smooth, with Andy **.. We have been with Choice for the past 3+ years. We have (about 90% of the time), been completely satisfied. With this renewal we will have been with Choice for a total of 6+ years. We think this contract is even better than our last. We would recommend to a friend.

Good company, even though, doesn't cover as well as AHS Warranty. No local Vendors in my area. This could cause a problem in wait time for repairs. So far I haven't had a real problem. It's very hard to get a CS Rep on the phone.

My interaction with the Choice Warranty representative Andrew was friendly and informative. He went the second mile to find a discount that my wife and I would qualify for and saved us a lot of money without compromising on any of the home warranty services. Thank you Andrew!!

Yes, thank you for thinking about and giving a discount to veterans, seniors and essential workers. It has been a hard year for us all and any help is greatly appreciated. Cynthia was very helpful and informative. She took the time to give me all the required information and did what she could to ensure the sale to me. She was very nice and professional.

He was awesome from #1 Garage Door. Very professional and friendly. Ron was very sincere which made us feel trustworthy in his work. He gave us information on our door and advise that we would be needing a replacement soon.

6/30/2021 Woke up to a dead refrigerator, call Choice Home Warranty, OMG the service technician was at my house within 30 minutes, fixed the problem. Choice Home Warranty and the technicians were phenomenal. I have always been leery about these home warranty ads but this one is a keeper, I will definitely hang on to this one, they are in my book worthy.

Excellent service. Quick response time. Excellent technician. Have been with the Choice Home Warranty for over 7 years and never had an issue, I have called the company several times for different issues and have always been satisfied with the work done. I will highly recommend this company to anyone looking for home warranty.

CHW states in its advertising they will provide “peace of mind” to homeowners by repairing or replacing appliances when an emergency arise! This is half true, you pay for the technician who works on their behalf! CHW then uses the clauses in your contract that only fix or replace parts not purchase a new appliance if it not fixable.

This was my first experience with this company and I found it to be more than satisfactory. The workers were concerned about my well being and assisted me in a timely manner. I could not have asked for better service from this company and I am glad I choose to go with them for my home protection.

These gentlemen were great. They were able to work my repair in a full day early. They were polite, quickly diagnosed and repaired the issue. Would recommend them. ****Would be nice if your system provided more updates, and didn't always try to sell something.

Washer broke (Drum barring rusted out) and entire process was smooth from initial online applications to repairman visit and path fwd. Now waiting on gift card, will purchase for rental home as well and see from there, submitting this review is harder than actual claim

Submitted claim for residential A/C not filling and received prompt and professional service. This was my first warranty/service claim and I appreciated their overall response. I would highly recommend as a home warranty company with prompt and professional service and simple follow-up procedures.

Extra cost to replace water line shut off. Extra $100.00 please call me with questions. The technician was very nice, he was in his private car, and no uniform. He had a helper show his cousin also no uniform and and in a personal truck with no markings.

I called to make a claim about my Samsung refrigerator. I answered the question they asked, and what the problem was. Technicians came and touch basis with Choice, and to my surprise choice let them know there is a recall on the ice box. My problem is Choice already knew this and It was dragged out over 2 weeks, and me the customer was out 65 dollars. Very unprofessional

First time home buyer...Disable vet proud to get the offer from Choice Home Warranty. Gave me an extended deal so I may get some sleep and don't panic when something goes wrong. Believe me ** happens....so thank you. Looking forward to being protected.

The gentleman who came out to fix my dishwasher was so sweet. And he didn’t mind my big, dumb, and nosy dogs visiting with him. He got everything cleaned up and it’s working great. I would recommend this gentleman to fix my appliances anytime. I wish I remembered his name so I could thank him through this review.

Very, very pleased with the service that was provided. Placed a call/claim at 4pm and had a tech at my home the next morning. The problem was fixed within an hour. So glad I have Choice Home Warranty. Such a peace of mind.

Nick the technician that repaired the dryer on 1426, was great and very professional, he sent me the text right away with confirmation of timing. He was able to accommodate another time for me. He took the payment over the phone because I did not want him to charge the tenant, overall a great experience.

Choice provided a EMT Professional to fix my refrigerator and he did an amazing job. He arrived on time and went straight to work. He resolved my issues and clean up behind himself. He was very professional and courteous. Choice. I appreciate you and EMT, I have ice again.

A/C went out Sunday 06/27/2021 upon rising. Made claim at 06:37 am Sunday. There was no technician until Tuesday at approx. 14:30 pm (2:30 pm). Problem solved in about 40 minutes. But we had to wait approx 56 hours in the heat of summer. The wait time was for 2 people and 12 animals. But in all it could have been worse. (It could have been raining).

The service worked out well! The only thing is that I had to wait for the appointment few days, on the day of the appointment there were delays, and technician had to reschedule fix for next day, because he had to order a piece to change, which he successfully changed next day as promised. Thank you.

Jim called very quickly and is taking care of the garbage disposal soon. I loved having the tech respond same day and was there to check garbage disposal within the same evening. In the past I have had to even find my own tech and he was so prompt.

I was somewhat disappointed that I had to take the time and find someone myself to take care of the problem. It was resolved though. I guess it was that or wait longer for you to find someone. However, the end results were what I was looking for.

I took out a policy for 6 yrs. Never did have a claim denied. I talk to all the technicians who comes out and ask them which companies they like better from their end. They keep saying CHOICE. So I renewed for another 6 yrs. Only thing on a negative side is during the COVID-19, CHOICE wasn't prepared and it took both me and the technicians hours to get thru on the phone. Otherwise, I would have given a 5 STAR rating.

Renard, Nationwide Drain LLC was on time, courteous, patient and did an excellent job repairing the 2nd floor toilet. He analyzed the situation and took photos and sent them to Choice. He communicated with me and let me know the process with the insurance company and how he needed to fix the problem. I would hire him again and recommend him to others.

It was decided that my air conditioning system was not covered for repair. I don’t know how that determination was made without looking at the system themselves. The opinion was based on the technician's review alone. It seems that “normal operation” is up to their discretion and they can choose not to cover anything they want if they say what is causing the issue isn’t normal. They do not provide any kind of list or guide as to what is normal. They also do not provide any details about the maximum amount they are willing to cover for a given claim. I would not recommend Choice Home Warranty to anyone.

The tech came in and examined my affected unit went outside, then within 15 minutes it was cooling again. Should we experience any future events hopefully CHW will send Below Zero back to us. There have been many others in the past, but they have provided less than favorable results.

The technician took his time and cleaned everything out from the dryer. He took pride in his work. You don’t see that these days and just really appreciate his time. I would use this service again just because of this individual- great customer service on his part! Job well done!

It was Very hard to understand him. Had to keep interrupting him, bc I couldn’t understand. After about 10 minutes, he as able to issue the claim for me. I tried to do it online & it didn’t work this time.

Tech came very late, when I called the number for the tech’s office to obtain more information regarding when the tech is coming, the secretary was very rude. Customer service of these subcontractor needs more improvement. Tech needs to show up on time or update the customer that they are running behind the schedule.

Tech came out and quickly assessed situation and ordered the part (blower motor). Parts are currently taking longer than normal to arrive all over so that was expected. Received call in the morning only one day after estimated part arrival date. Great in my opinion. He came out that morning and we had cool air. Yeah for us!

Very dissatisfied with this company. In just few words stay far away from this company if you can. I have a Home warranty service through Choice Home Warranty company of NJ. They Promised (as you can see on website ) 24/7 customer service, which is not true. They selling policies to millions and luring people and then using payment caps, contract exclusions and bad-faith refusals to avoid paying for repairs.

This guy is the best repair guy I've ever come across. Figured out the problem and fixed it without even using parts, when he could have charged us a whole lot because I don't have a clue about are conditioning. Arrived when he says he would and worked in the heavy rain. I'll call this guy again.

The technician that came out to the house was very kind, courteous & knowledgable. We still have no news as to when the frig will be fixed. He told us that he has reported all problems & we are to wait for a response from Choice Warranty. I'm guessing they are seeing if parts needed are available.

I was able to submit my claim with the CHM quickly. She answered my inquiries professionally and satisfactorily. So far I have been satisfied with the professional technicians who have serviced various appliances in my home. They have been courteous and knowledgeable, and most of all have been able to complete the repairs.

Services were swift. I contacted Choice Home Warranty yesterday and technician was here promptly. He was very efficient in finding the source of our problem. Although the services when completed will not be without cost, having the problem solved in a timely manner is appreciated.

Home warranty does not stand behind their clams. Techs come out and still nothing gets fixed right away. Have caught A tech making false repair clams to me and to home warranty. My A/C system is an old r22 type. Now Home Warranty does not want to fix or replace it. Problem with this unit being out 4 days as of now. Trying to think of a positive experience. None at this time. Save yourself from a bad time and hire someone local and do review search on them.

I’m so tired of hearing from your company, "That’s not covered or we will replace this item for the price" was in the year of 19–. There must be better coverage somewhere! It looks like we have you all for the contractor contact only.

After I made a call for service on my garage door opener, which made a pretty loud sound when it opens or closes. CHW phone system made a fast scheduling on my claim of garage door repair service. Great service.