Choice Home Warranty Reviews

Well, I was impressed by the reviews. My Freezer in my side by side Refer died. Now To get my first tech appointment was 2 days from my call. The repair was not good. 5 repair trips later and an other repair company. By the way 6 repair trips total 3 no shows, No phone calls or message. Finally Choice said, "We will pay you off." To replace my built in unit it will cost $12,000.Now my unit was 24 years old. They gave me $800. I did not expect over $2,000. So beware. My first call was Aug 22nd. I have not received my check yet.

Our cooktop burner failed, and within a reasonable time, the technician arrived and verified the issue. He did not have part with him and could be two weeks before he could return with the parts. Fortunately, there is more than one burner. Not real fast, but he is a nice guy. Requires the customer to block out at least two time periods, four hours apiece, to get the work done.

I’ve been a Choice Home Warranty customer for years, paying over $730 per year plus $100 per service call, and I’m extremely disappointed by how my recent claims were handled. My oven was 30 years old and the springs/hinges on the door were done. The door would slam down without my leg holding it up...they did a virtual visit and told me that it wasn't covered. That was the 1st strike. Now, my washing machine lid cracked after 10 years of normal use — a clear wear-and-tear issue, especially since this model has a plastic lid (unlike older metal ones).

My husband picked Choice Home Warranty. We’ve been using their service for four years. I just call them and submit the claim over the phone, and it's easy.

The absolute worst and shadiest home warranty I have ever dealt with. They screwed me over and then also screwed over the 1st contractor they sent out to look at our sprinkler system. Don’t waste your money, time, energy, or livelihood trusting this company.

When I first looked around, Choice had the lowest rates. I’ve been with them for 5 years now. I had them in Las Vegas and then I have a new home here in Indiana and I kept it with me. I’ve already had two claims this year and they took care of them both without any problems.

I called Choice Home Warranty to cancel the policy. They cancelled the policy without giving refund nor agreeing to serve the policy till the last day. The agent just hanged on me saying, "Your policy is cancelled." I again called them and this time Choice Home warranty is saying, "You should have first get the refund and then cancel the policy." Now we cannot do anything. Very bad experience.

To Homeowners – Avoid Choice Home Warranty at All Costs! If I could give zero stars I would! To start, they have the absolute worst customer service! I had a charge on my credit card that wasn't authorized and when I called they told me I had to speak to a specific department and would get a call back within 24 hours. After making this call with the same answer and no calls back multiple times, I canceled my credit card to ensure that I wouldn't be charged again. Canceling my card sure got their attention and miraculous my call was answered and transferred to the very same department they originally told me they couldn't connect me to.

Recently had my hot Water heater go out. Choice responded immediately and approved a replacement. They also purchased and provided me a Bradford White unit which is highly rated. The contractor they utilized was also very good. I was impressed with Alex, the technician. I will continue to stay with Choice Warranty. Thank You.

While living in Florida, we had excellent service from Choice. However, after moving to Indiana, the service has been unsatisfactory. We waited 4 weeks to get the washer repaired. Our gas stove never recieved a service call because they couldn't find a technician to look at it. Then I had built-in microwave that wasn't working. After 6 weeks, someone came and looked at it, but Choice declined the claim with no explanation. I am so disappointed because I had prompt, quality service in Florida, and then it changed this year in Indiana.

The refrigerator went on the blink and had to be replaced, which isn’t surprising given its years of functioning. CHOICE’S monetary offer for the replacement was satisfying; however, the offer came in the form of a Lowe’s e-Gift Card, which was unacceptable to us. We had to go through the process of contacting a claims person and explain our concerns and thereupon were able to have the funds sent in the form of a check. I do believe it would have been better business for CHOICE to have given us a choice, up front, of choosing how we received the replacement funds rather than have to go through the process of contacting a claims person.

Michael from Electrolux was thorough and found the problem quickly. It took a week from the initial service call to replace the parts needed to fix the oven, but an appointment was made and honored. I was able to solicit a better understanding of how my double oven operates and also able to find the circuit breaker (which was not located in the main box). Overall, a good experience.

When I purchased this plan, I was talked into buying the most expensive plan. I paid 1 year in advance. I was told it even covered pre-existing. Well, I finally had to make a claim and it was not pre-existing!! I had a separate HVAC company come check my system out and they told me it was immaculate. I have a company clean my system every 6 months. I can’t do it because I am a totally disabled Veteran. Well, it was determined even by the company that Choice sent out that it definitely was not pre-existing.

Spoke to representative this morning. He was very helpful, soft spoken and understood the issue. Great employee. He is quick to call back. The time taken to answer the call, understanding the issue, discussing the old claim to resolve and taking the new claim was quick.

The repairman Ryan was so nice, professional and knowledgeable. He answered all my questions and was able to fix our dryer right away. He was on time and had the parts he needed with him. Communication on the appointment was spot on. It is the first time we didn't have to wait weeks for something to be accomplished. I would highly recommend him to others.

I called Choice and they came out quickly to fix my ceiling fan.

I’ve had Choice Home Warranty for two or three years, and they’ve been good. They come out quickly, but it also depends on whether they have to order the parts. And I also liked the technicians. They were good. The only thing is, I don’t understand how they said they’ll replace something if they can’t fix it, but you still wind up having to pay. Because I had to get a new hot water tank, and I had to pay so much. And they didn’t explain anything to me.

I had a problem with my air conditioning, and Choice sent out a technician. He noticed what the problem was right away, a little device on the AC that was sticking. They told me they had to flush the AC out of Freon so they could fix that. My friend who does this kind of work checked it out for me and said that the Freon is not contaminated. I can flush it out, capture it, and put it back in. But that’s not how they did it. Of course, the old systems have the very expensive Freon. I had to put out $1,400 out of my own pocket, something I never had the impression was gonna happen. It’s working now, but I’m not happy.

I've had two recent claims, one for the AC, and one for the furnace. I am very happy with the coverage from Choice. I was able to use the same HVAC company for both, Green Tech. They have been absolutely fantastic! Alex from Green Tech spent a lot of time diagnosing and troubleshooting issues. Very honest and professional.

Submitting the claim with Choice was very easy, but I did have an issue the first time. I had a sewer problem, and the guy that came out here looked around, and told me there wasn’t anything he could do because there was no access. I called my direct person and he sent someone else out here to do the job. He also reimbursed me the money that I spent out of pocket because it was something that Choice covered. Maybe Choice shouldn’t use that company anymore because they were absolutely useless.

This company is a total scam. When I bought my plan the gentleman was crystal clear, I pay $75, and if they can’t fix it, they replace it. This is not true. When my water heater had to be replaced “my part” of the cost was thousands. I paid a lot more through the warranty than I would have on my own. Then the water heater leaks and they denied the claim saying I had “water damage” and my policy only covers normal wear and tear. Well what made it leak? Then I disputed it and got a call from one of the nastiest people I’ve ever spoken to. I didn’t even argue with her. She basically started the conversation telling me to piss off in the rudest possible tone. I’ve had other claims. It can take weeks, no exaggeration, for them to get someone out. When my water heater broke I waited 18 days to have hot water again. They don’t use reputable contractors either, it’s like they find these folks on Craigslist.

Do not use Choice Home Warranty. I had an issue with water heater and they wanted to send somebody that was 2 hours away and was not even licensed to do plumbing repairs. It was just some guy with a truck and a ladder in his reviews were but 2.5 Stars with nothing but complaints. This is how Home Choice warranty operates. They send out non-qualified people to save money while ripping you off. You are honestly better off just paying it yourself or paying somebody else to do the work that you know in your family. You've been warned. Do not use Choice Home Warranty. Same with American Home Shield. I've had them both. Choice Home Warranty is garbage. I would absolutely 100% not recommend them

Excellent service. Call CHOICE HOME WARRANTY and got a technician visit in next two days. Solution was to switch two old and leaking standard 40 gal water heaters for a tankless NPE-240S2 tankless water heater. New water heater installed and tested next Thursday’s. All working good and warm water flowing fast to any sink in a 3.5 home bath. Fast response, good attention, technicians and solutions.

The person they sent out to do the work was great. I would highly recommend. Much less happy with Choice Home Warranty however. It took WEEKS just to get someone out here to rekey our locks. They were completely unresponsive to inquiries as to when someone would be here. Would I recommend the rekey service provider...ABSOLUTELY. Would I recommend CHW... NEVER.

Service to repair leaking dishwasher. Appointment was easy and quick to make giving me choices for service time. Repair man was on time notifying me when he was on his way. He quickly diagnosed the problem with the dishwasher, repaired it and cleaned up the area after completion. Very happy with service I received.

This is my second term with Choice. I first signed up three years ago, and they did what they said they were going to do, so I decided to go back with them and purchased another three-year contract.

Hello, Had another home warranty company that I was using and the few times I called I never talked to the same person and the labor they sent out was not very good. Told one company to leave. I called Choice today to find out about their coverage and spoke to Amiran who explained coverage and answered the questions I had. Really appreciated it. One of the things he told me was he was my contact for any problems I might have, that's big for me. Hope I never have to use them but if I do, I will feel comfortable calling them.

Sometimes things don't get accomplished, but people are generally polite. I had to wait months to get things to happen. So it would be better if Choice can expedite the claims faster and follow through.

Cascade Plumbing did a great job replacing flush valve for toilet. The Plumbers were very Friendly and knowledgeable and were able to fix my toilet right away. They came when scheduled and called in advance to let me know they were on the way. Thank you.

I haven’t had any problem with Choice. The techs came out and fixed my issues with no problem. When my air conditioning went out, they came out and did that. They also came for my oven that went out and had to order a part. I’m so glad my oven is fixed because now I can cook and bake.

I called on Saturday. Unfortunately, that was the day, Amazon had a breakdown, and I was lost in the system. I called again, on Sunday. Got an appointment for Thursday. Was disappointed the appointment was so far away. But on Thursday, repairman was on time, repaired our dishwasher in no time and was on his way.

Approval and appointment in timely manner. Repair completed the next day. Technician was professional and repaired disposal quickly and without any issues. The entire process was easy and user friendly. I am very satisfied with this process. Overall I am pleased with Choice Home Warranty Service!

Unfortunately had terrible service and outcome. Our water system tube broke in our fridge and freezer and the repair technician was not able to repair since it is built into system. The home warranty is refusing to replace. DO NOT RECOMMEND.

I first left my number for a return call. Called again. The young lady was very polite and helpful. I appreciate good workers. Processing a claim is not easy, with this young lady she took my claim quickly. I appreciate good customer service.

The technician was on time, even early. He was friendly, knowledgeable and professional. My washer was making a noise and we had to run a few different cycles to replicate the sound. He was patient and able to diagnosed my problem and fix it the same day.

The technician that visited my home concerning my microwave was efficient and knowledgeable. He diagnosed the problem and recommended solutions. He estimated that the parts plus labor would most likely exceed the current value of the unit and suggested that the unit should be replaced instead.

Not a positive experience at all. Declined under $300 claim. No details provided and now I must go through appeals process appearing to. Warranty appears to be a scam. Told repair of dryer required due to beyond normal use of appliance but no information what use was identified. And declined because of other terms of agreement. No details provided of exactly what terms.

The technician/company Choice Home Warranty sent out was awesome. After initial conversation the technician new the problem and ordered the part before he arrived to fix it. The part arrived and indeed that was the problem once the part was replaced the washing machine worked again.

Trevor came as promised and performed good job. One of the issues was resolved the other remains open. Apparently not repairable due to fridge construction. After all Whirlpool seems to be on top of the list of recommended refrigerators. We are getting ready to buy a new one next year or sooner if this one would not perform.

My Whirlpool dryer needed repair and CHW scheduled a service call professional out to my home in two days. My has been repaired and my out of pocket expense was only the $85 service fee. At the end of the day being a member of CHW is worth it because this repair job would have cost a lot more.

We’ve had Choice for a couple of years. The one time we used it, it was fine. The only problem we had was not being able to talk to a person. We always had to go through a computer. But the technician was wonderful and we will call him again.

I first saw Choice online and signed up with them because of their cost. I can have savings even when my appliances break down. I like their rapid response when I contact them for service. My AC broke down, and they serviced it. Now it’s functioning fine.

When the technician Munszer saw our report on two appliances and the service calls on two different times, he called and came by earlier than expected. It did not take long to tackle two appliances for which we had called: loss of the ice maker in the refrigerator and lack of the heat element in the dishwasher. He explained what would be needed and the length of time it might take to receive the replacement parts. He was both courteous and informative.

Every time I call to get something fixed they have someone here with in 24/48 hours to repair. I have had 3 or 4 things fixed and all it cost me was deductible. I am very happy to have chose for my repairs. I don't know what else to say is I trust them.

The service providers they contract with are not all great. I've had a plumber and a washer machine technician that caused more problems after they "repaired" and Choice Home Warranty won't do anything about it. I should have looked at reviews of the people they were sending prior because I'm not the only person that has had this experience with the companies they assign. You're probably better off saving money aside for repairs and choosing your own provider. Moving forward that's going to be my solution instead of paying for a home warranty.

My only complaint is that I feel your technicians should have basic repair / replacement parts on the vans for quick fixes. Waiting for parts and then the return of the tech is stressful. Once the unit was verified under warranty, it could have been fixed. Leaving a home with both an 82 & 66 year old women doesn't seem sanitary.

I placed a claim for my washing machine and the whole process from start to finish only took a couple of days. They determine my washer needed to be replaced. Much to my surprise and delight there were no arguments or additional information/second opinions needed. Choice Home Warranty promptly settled so I could get back to doing laundry. Thank you!

I was very pleased with the service I received from Ken from Santech, LLC. He was very polite, professional, and knowledgeable. I would recommend him anytime to anyone I know who needs service. I was notified when he was on his way and he explained what he saw was happening. I felt comfortable and relieved.

The response was quick and professional. I wasn't completely satisfied with the amount given. I know it is a used appliance. The contract states they will consider the size options and give a wholesale amount for replacement. To replace the appliance new would be about 2800 so to offer 818.00 is what I would call below wholesale. I was given options to purchase opened boxed items which were more expensive but what I would consider wholesale value at around 1200.00, which is still low but acceptable since you can replace a like item with a like item. Many times open boxed items are damaged in some way. I'm not sure about recommending the company but I have to choose one to leave the review.

I am VERY disappointed in Choice Home Warranty. This is ONLY the second time that I have had to use them and they have denied my claim. I am in the appeal process now and waiting. I decided to get the warranty for the peace of mind and they are nothing but a headache and a hassle. I am the one that has to jump through hoops to get anything done. NOT HAPPY AT ALL.

Representative was easy to talk to. I have been with Choice Warranty for several years and only had to submit three claims. Didn't receive any offers to fix my furnace because it was in the busy winter season, but got fixed by a local HVAC contractor.

This was the third tech dispatched, and it was already known by past visits that the icemaker needed to be replaced. I believe it was a complete waste of time not bringing the part for replacement. I was charged 100 dollars, and nothing was done at all.

The two gentlemen who came to service our plumbing issues were polite, friendly, knowledgeable, and proficient in doing their job. I would have appreciated hearing from them via phone or text after the appointment was set by Choice Home Warranty to confirm the appointment time as I had a conflict with part of the time during the 4 hour window and needed to let them know so they could adjust accordingly. I did leave 2 voicemail messages, one on the weekend and the other on the Monday before the Tuesday appointment but had to call again Tuesday morning to reach someone to let them know. The receptionist said she’d let the crew know about my timing issue but that she didn’t have time to check voicemails as Monday it is their busiest day. While I was attempting to tell her the reason why checking those would have been helpful she told me to have a nice day and hung up on me before I could finish what I was attempting to tell her.

The person you sent out to fix my garage door that I wasn't able to open due to a broken spring was outstanding. He came the next day and not only repaired the broken spring, he remounted my garage door opener that was not properly aligned and oiled all moving parts. I could not have been happier with the service he provided.

Jason fixed my stovetop and it is now working properly. I had a showing scheduled, so he went to another job and came back to address the issue. He quickly figured out what was wrong and repaired it and let me clean underneath before he put the stovetop back. It is now working properly. Thank you.

IB Services arrived on time, and the tech was a nice guy, but he did not speak a lot of English, so there was some difficulty communicating. He quickly arrived at a solution to our dryer issue but did not explain until after he completed, likely due to the lack of English speaking and listening skills. He did not have all of the tools he needed, so I supplied 2 tools. He worked quickly and appeared knowledgeable in the dis/assembly of the dryer (no hesitation on what to do or any need for assistance). When he completed the job, he left without cleaning up the dust and debris from the repair. Once his communication improves, I would recommend.

The tech arrived early and was quite polite. He found the issue, a dying blower motor and sent info back to Choice about replacing it. I later saw on the Choice website that they would pay all but 225.00 for this. I emailed Choice about what the 225 was for and am still waiting to hear from either Choice or the tech.

I signed up with choice warranty based on Google search recommendations. I had the worse experience. I had septic tank pumping add on. I called to have my septic tank pump. The person that came did not speak or understand English very well. He dug a hole in my yard and said the tank was deep and he had to have a machine. He never looked, opened or made contact with the septic tank, then I get an email that the claim was denied. I called and they told me it was based on the inspection. Ok first of all, I didn't call for an inspection (which isn't covered by the way), I called to have my septic tank pumped. #2, even if that was the case, somebody is lying because there was no inspection.

I’ve had a mixed experience too — the coverage is decent for the price, but the claim process can definitely be smoother. Customer service was helpful once I reached the right person though.. I also take service from appliance repair Durham ** but have great experience with you.

Technician damaged microwave door (crack slit at bottom)... Advised he'd need to check with his boss?! Not certain what he meant but the crack/slit at bottom of door happened during his repair! Hopefully he can repair microwave & door as well. Thanks.

This is my 3rd time calling for a home repair and every time I call, my service has been very fast and professional. My bathroom upstairs was leaking water in my kitchen. The plumbers came out and repair my pipe that came loose. He explained to me what happened.

OMG!!! AWESOME!!! Technician showed up, inspected the damage and the cause. Began repair immediately! Technician was super friendly knowledgeable and seems genuinely sincere regarding the repairs and what to expect!!! Just an awesome experience!!!

Very happy that my service fee covered the repair of our AC - that was great. However, I was very disappointed by the dispatch time of 2 days and then we waited 3 days on each appointment visit. There should be a quicker dispatch turnaround, especially for AC systems in Florida - or maybe there are not enough service companies in my area working with Choice.

The technicians from Ameritrust Contractor were very professional, knowledgeable, courteous and neat. They evaluated the problem, brought all the correct parts and proceeded to fix. They did an excellent job. I would recommend them for all kinds of work.

Very straightforward and clear process to report a claim and arrange a good reputable vendor to address issue. Plumber has high Yelp score and am given his name/address/phone number and time of scheduled visit to repair/replace my leaking garbage disposal unit. Reporting claim was online with no need to wait for live person.

This company is misleading at best if not just flat out dishonest. They look for loophole in order to deny claims. Especially big ticket items, such as A/C Units. Avoid this company! It is not worth the frustration.

Terrible! Had to fight tooth and nail for them to cover minor plumbing repairs (kitchen sink pipes needed to be revealed, dishwater water valve handle was broken). They claimed that these were not "normal wear and tear," but nowhere in their contract is that term defined. Basically, it's just whatever they say it is or isn't. After numerous appeals, they finally relented, but this was after many hours of phone calls, emails, etc. We ultimately decided to cancel them. (Boy, that was a CHORE!) They the the repair costs from our refund, so ultimately, we got ZERO benefit from them. We finally decided to not buy any more home warranties. This was a very BAD Choice Home Warranty.

I had search around for good home warranty, then I came across the CHW ad, then I decided to give it a try and lo and behold I am very satisfied with service so far. Right in time. My unit decided to act up. Went online to file claim. It very easy-to-use.

You have previously helped me with plumbing issues-I was happy with the service I was given. I now need help with a doorbell issue and you denied helping me- I am older and handicap. I cannot hear someone knocking at my door-I do rely on a functioning doorbell.

I don’t even know where to begin. Well I bought home warranty prepaid for 3 years! (first mistake) Fell for the reviews and I think they’re fake!! They only cover very and I mean very basic repairs! After filing numerous claims over the 3 years I still keep paying 75 $ at a clip for service calls only to either be told I didn’t do preventative maintenance!! I have invoices, always had techs check routinely year after year! The house is ~ 12 years old! This scam of a company always found a loophole to avoid covering repairs! Oh and god forbid you need a replacement part? Never stocked or on back order. They will hit you with $ 75 trip charge for the same item!!!

Have been with Choice over 8yrs. Very prompt on service calls with affordable packages for your needs. Many packages from basic to best with add ons for your convenience. I recommend choice over the rest. I have tried several different warranties and they did not stand by their agreement with added charges for complete work.

The technician was professional and knowledgeable. It was relatively easy to submit a claim and get the appointment set. However, once the assessment was made and it was determined that my microwave should be replaced, I was offered a very low amount on a gift card that won't allow me to replace my unit with the same or better....in addition, I have to wait up to 30 days to receive the gift card. I'm older in age and shouldn't have to wait that long to replace an item. I will not be renewing my warranty and am going to look to cancel this and go with another company as I know other companies replace much quicker than this one.

The contractor they sent for our plumbing problem had no knowledge about plumbing and my husband said his sipper was opened all time. After 3 hours in my house, I still did not have a functional shower. Discussed with the customer service representative numerous time, a month later, they told me to hire my own technician and they will reimburse the costs. It was a joke, they only reimbursed a fiction of the total cost.

Great experience with Choice Warranty! The representative was super friendly and took the time to explain every part of the contract—coverage, pricing, and service process—in a way that was easy to understand. No pressure at all, just clear, honest information. I appreciated how they broke down the options and helped me choose the right plan for my home. The signup process was fast, and I received my documents right away. It really gave me confidence that I made the right decision. Overall, the call was professional, detailed, and stress-free. I’m happy with my purchase and feel my home is protected with Choice Warranty!

***** Do not do business with Choice home warranty. ***** Choice home warranty, a New Jersey based company which has been aggressively and repeatedly calling my cell phone number during regular business hours Monday to Friday and asking for information to sign up and finish purchasing home warranty for my home, even though I never signed up or initiated any contact to begin with. Choice home warranty has the wrong name and phone number for aggressive sales call and keep calling my cell phone daily on weekdays in spite of my requests and attempts to be asked to be removed and not be called for over a month.

We received prompt service of scheduling a repair service company to review and repair the water supply line leak in and from rear of our refrigerator. We received Updated email reminders for AB Repair LLC technician to visit home on Tuesday, October 21, 2025 from 11AM and 3PM. Technician arrived at 1:15 PM, reviewed leakage problem and the following was decided: Technician Ching reviewed the water leaking problem behind and in refrigerator. He said he has to order parts for replacement of supply line from supply valve to water filter, and from filter to water distributor and ice maker. When he receives parts, a scheduled appointment would be made for him to return and complete installation of replacement parts.

Choice Home Warranty is the best decision I've made for my new home. Claim response is amazing. Associates are straightforward with pricing, respectful, and very helpful in finding the right people for the jobs. I would (and have) recommend their services to family, friends and anyone looking for this type of service.

The process was clearly explained and all my questions were answered. The rep was very helpful and explained the coverage clearly. He also gave me other alternatives available. Choice Home Warranty met or exceed my expectations. I hope I don't have to use my warranty.

Jason did a great job finding and fixing our pool filter leak. He was very knowledgeable and professional. He ordered the parts and completed the job in a timely manner. He returned to recheck it and showed us how to flush it properly and keep it in good condition.

The technician that came was great and very knowledgeable unlike the last few y'all have sent! He also educated me. I would rather him come than anyone else when it comes to my home plumbing issues! Although Choice made the appointment for a day his company doesn’t work on Sundays and it was left to me to call them to set my own appointment! I feel I pay too much to y'all and in service fees to not get treated like a customer of value! I would only recommend the plumber!

Very professional and courteous. It was my pleasure. A lot more coverage than another company that I won't mention. It is also saving me some money. Also they cover a lot more stuff than the competition and a little lower price. The sales representative was very friendly.

Identified the problem that others couldn't. Quickly fixed the problem, which was electrical, causing the thermostat to fail. There was nothing wrong with the HVAC equipment. Saved me a small fortune, not having to replace the equipment, as others recommended.

Technician extremely professional And very knowledgeable!! I was a little upset when I realized how much I had to come out of pocket… not explained in layman’s terms in the contract. When I enrolled in my plan, I was told because I had the total plan, everything would be covered… I specifically asked about the HVAC and was told “everything” would be covered.

Had an air conditioner go down. I reported it online, which is a very simple process. I was fortunate to have a repairman come out the same day and resolve the issue. I was very pleased with the contractor that came out. He was thorough and after the repair was made, he hung around just to make sure that everything was going to continue to work properly, since the problem was a burnt-out fuse. He checked everything to make sure there was not another problem, causing the fuse to go out.

Had issues with my water heater. Filed a claim online. The process was simple and quick. The service company that picked up the order was Clockwise Plumbing. Their technicians were professional, friendly, timely and had excellent people skills. They explained what the problem was, what caused it and answered my questions. They fixed the problem in a timely manner, and I was very pleased with their work.

I am currently experiencing significant difficulties, as I have now been without a functioning water heater for seven days with five children in the house. The only response I have received is that they are "waiting for the part." I even offered to purchase the part myself to expedite the process. I opted for the warranty primarily to save time and have a peace of mind , but the service has been far from satisfactory. In addition, I have had to wait for a supervisor to contact me, as they do not have supervisors available on duty. When expressing my dissatisfaction, the staff's response has been, in a polite way “kick rocks." I initially chose this warranty for its convenience, but it has proven to be anything but that. In summary, I cannot recommend obtaining a warranty from this company based on my experience.

Communicated well and provided insight of the issue. Based on the timeline for the part and install, I'm hopeful that the service will get completed soon. The technician has been in continuous communication with the timing of when the work will be completed.

I used your service to get my washing machine repaired. It took three tries, but the tech finally figured it out. The guy who was our tech said we needed a plumber to take a look at the drain. I opened a ticket and the form asked me what appliance needed the service. So of course, I selected the washing machine again. I put in the notes that the tech said I needed a plumber. Still, you sent out the same tech. I paid $75 for him to basically just tell me to open a new ticket for a plumber. It seemed a waste of time and money. There must be a better way to handle confusing, overlapping services than this. I don't know what you can do for me now, but I thought you should know it was frustrating. Otherwise, I've been pretty happy with the warranty service and have recommended it to my father.

The automated system took my request for my home heating system not working. No problems filing my request. I did not speak to a live person, I only got an automated message, speaking to a live person would be better for me. If I had spoken to a live, I could have given a different response.

Not impressed - company had no problem in getting monthly payments on time but every instant that we tried to use the plan they had a reason that it didn't apply. We finally let it enjoy a cancellation.

Very effective and fast!!! Claims can be submitted at anytime at nighttime, and in the morning you already have a technician assigned to your new claim. As of right now, everything that has been promised is being guaranteed. Everyone is very nice!!!!

Choice Home Warranty has provide a quick and accurate solution. I've never had to pay for extra materials. All of the technician they have send have demonstrated expertise in their work. The companies I have been assigned to have a friendly attitude.

You make the claim process very easy and the techs have been responsive! Every tech you've sent has been professional and efficient. Would recommend Choice Home Warranty to anyone as it has been a great service.

Quick assignment of technician, excellent company, excellent service, would recommend this contractor and tech for any future AC work. Always liked Sears Maintenance Co..Technician was friendly, and left no debris in the living room next to the AC handler closet. Surprised it was a Sears tech, but glad it was.

Shamar was an excellent service rep. Presented options clearly and helped me find the plan I need. He gave context about the market and why Choice is best suited for our family. He was professional and listened carefully to my specifications. All around great experience.

Sent someone to look at my HVAC right away. The company that was sent were awesome. Cost were more than expected but now have a new system. I appreciate such quick and timely service, especially with my husband under hospice care. I was very happy to have Choice Home Warranty.

Choice Warranty had a tech scheduled to come out to repair our dryer within thirty minutes of the claim. The tech was courteous and professional. He quickly diagnosed the problem and ordered the parts, which he installed within five days. I recommend Choice Warranty to anyone looking for a warranty company.

The tech came my home to repair dishwasher and did not share the problem. Later I got an email from Choice Home Warranty rep that the repair is not covered. I escalated to customer service manager and she told the same reason. Finally ended up cancelling the policy. Later I hired a different tech who found the broken part and it cost $20 at Amazon to get it. However, as a whole, I would not recommend Choice Home Warranty to anyone.

MCJ Construction (Everardo) was wonderful! He was prompt and so knowledgeable. One of the nicest people I’ve ever met. We had a water line issue to the hot water tank and he had it fixed quickly. Would definitely recommend MCJ Construction for anything!

Thought I would get better services than American Home Shield which was bad but was I wrong. A simple dryer went bad. Four visits costing me four days off from work. Could not fix it so they offered me a Lowe's gift card for about 40% of the cost for replacement. After about three weeks of waiting for the gift card it still hasn't shown up. I called and they said it could take at least a month. Who has a month to wait plus the three weeks I have already wasted. Pathetic.

Service was great. Steve is a great technician. He found the trouble with my oven and ordered the part. I’m am very satisfied. I’m very pleased with what he found was wrong. It will be wonderful to have my oven working again. I can’t wait. Thanks so much.

I’m very unhappy with continual delays in assigning technicians to make repairs, it’s ongoing. Also I have had my refrigerator worked on and it’s back to doing same thing as the previous issue I reported and was repaired? And the option of having someone repair and be reimbursed is not reliable with the current experiences I have had.

Technician came out fast and took care of the problem immediately! I needed my refrigerator fixed. There was water coming in the refrigerator. He cleaned out the freezer and stop the water from coming out.

The technician was able to come out on the very day I made the claim. He communicated with me about the time he would be coming and then when he was 3 minutes away. He was very knowledgeable and thorough. My only issue is that Choice made me pay online before the appointment and I still had to pay the technician when he arrived.

Quick response from Choice Warranty. Tech was amazing. I’ll be calling him in future. He was very honest, explained what was going on. It was refreshing to have a plumber not talk down to me. Tactical Plumbing. Call him! Covers East Tennessee.…

Ed (from MCJ Construction) was very thorough in his investigation of my sewer line issue. He took extra steps (including a journey through heavily wooded terrain and a creek bed) in his efforts to try to determine the cause of the backup and considered possible solutions to rectify the issue.

The owner of Save Now Cooling LLC, Raymond, and the technician, Scott, were amazing. They fixed the problem a day earlier than scheduled and were nothing but courteous and professional throughout the process. Thank you guys!

Technician showed up quickly and a recommendation was made. Communication was good from both Choice Home Warranty as well as the technician. My tenant was happy with my quick response. I happened to be out of the country and it was great knowing I only had to make one call for a resolution.

My refrigerator crapped out on a Thursday night. Called Choice at about 3pm after having an electrician put in a new plug that the breaker kept tripping. He plugged in fridge and tripped again. Choice was quick to answer, sent help next day. Great guy, he said fridge a goner! By 7pm I received and email that they agreed and offered me money to replace. I thought it was a fair deal since the fridge was 25 years old. I called the next morning because I thought I could go get another fridge, to find out it would take 30 days to receive the money. I am a senior on SSI and have custody of my grandson, by this time the food in my fridge was starting to smell.

I would definitely use flawless plumbing over and over and over again. Hopefully, I don't ever have to use them again, but they are very, very professional fast. And professional, I highly recommend them to other people. I can't imagine using anyone else.

The customer representative was very courteous, informative and professional. He reviewed some of the contractors that they use for service and different options, as well as opportunities for savings. I was extraordinarily pleased with the service that I received today.

Choice handled and assigned claim in a timely manner. Technician was professional, accessed the issue and expertly replaced the bad garbage disposal. I would definitely recommend Choice to family and friends for warranty service. Thank you Choice for your service!

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IT took 3 months to fix the microwave. They initially came right away and "fixed it". It worked for 2 minutes and stopped, then when contacted them again right after, they asked us to put in a new request. Maybe it is not Choice's fault, but the company they contacted did not follow through regarding a part that they had to order, we had to call so many times until they finally sent the part to fix the microwave and after calling Choice multiple times to follow up with the appliances company.

Technician seemed experienced and to know what he was doing. He identified the cause and hopefully fixed 2 of our concerns. He offered a likely cause of a third concern of widely fluctuating temperatures in freezer and fridge, but did not offer to pursue it. He did not leave us with any written explanation of what he did, receipt nor even how to identify him or his company.

The tech diagnosed what the problem was and stated that it could not be repaired. He said that he would submit a claim to the warranty company about replacing the water heater. He was very knowledgeable and I would recommend this company to my friends.

I had 2 technicians this week. One for my dryer and one for stove top. Dryer, excellent. Fixed my problem so far. Stove top, couldn't fix. Had to order parts, also great. I can't wait for stove to be fixed once Choice Home Warranty approves payment on parts and technician returns to fix. Both technicians were very professional and checked my problem appliances quickly. They seemed to know what they were doing. I was upset at paying $100 per appliance as website only asked for one payment. I had to pay 2nd repairman in person!

When I came home about 10:30 last night, I found my Frigidaire gas range beeping and displaying F11-ERR on the keypad. I called Choice at 8 the morning and was promptly transferred to an appliance claim specialist. He took my information and said a repair technician would contact me via email to schedule a repair. Very courteous and helpful. Hopefully repair will happen soon!

I was shocked and thrilled that I was able to get same day service regarding my washer not spinning properly issue. The company sent out was excellent/magnificent. My only concern: As I was completing the claim form online, it stated I had an option of paying the service charge via card on file or by using another card. However, I didn't see a button where I could select using the card on file. If possible, please add that feature to the form. Thanks!

This is the 6th time I've called about my A/C unit in 9 months and all they do is add freon, but won't find or fix the leak. One technician said they needed to do a micro leak check which was denied. I had an independent A/C technician come out and he said the inside coil was leaking and needed to be replaced. He quoted $2500 for the repairs, but I have home insurance through y'all.

They was very professional. They have to come back and finish the job. They was very nice people. I would recommend them to other clients. They knew what the issue was and they did not stop until they had a solution for the problem. I have been with Choice Warranty for almost 5 years. I was very satisfied with the services I received.

This guy knew exactly what he was doing. He told us the problem and fixed it. We are disappointed that the last panel is bent and the warranty would not cover that. The garage door works. However the curb appeal of our garage door is not good due to the bent panel.

My technician was pleasant, easy-going, knowledgeable. Prompt. He also cleaned up behind himself and went away and beyond with the repair. I would refer him to anyone. You all have a great team player. Also the technician was very nice, professional, and helpful. They made sure everything was done correctly and explained things clearly. Great service! He arrived on time, explained what needed to be fixed, and completed the repair quickly. My stove works perfectly now—great service!

Placed the claim with Choice on Thursday and Flawless came the next day. We were kept informed of when they were coming and given a 3 hour window. They came on time and fixed the problem. We are very satisfied with Choice and Flawless and would recommend both to our friends and family.

Jr was very professional in determining the issue with our ice maker. Today, Jr, installed the new ice maker. Jr made sure the installation was done well, and cleaned up after his visit. I truly appreciate all Jr did to make this replacement quick, efficient, and timely!

Your company is a rip off. Every claim I’ve had, I’ve had to fight to get you to fix it. My toilet broke once and took you two and half months to get it fixed. I had to shit in 5 gallon bucket. Now garage door tore up and you won’t fix it. I’m glad I’m switching companies because you fraudulently have your sales department to lie to get our money.

Choice Home Warranty answers my claims right away. Sometimes they send a technician the next day that I submit my claim. Most of the technicians are very knowledgeable and very professional. Their service charge is reasonable. I highly recommend them.

My claim was initially declined, but after appealing and speaking with a claim manager, she covered more than 50 % of my out-of-pocket cost. That's much better than 0. It also reassured me that having a warranty is a good thing. Choice Home Warranty did well for me.

Michael ** was helpful, informative and kind. He made it easy. Very much appreciated! I’m an elder and recently lost my wife of more than half a century. I appreciate Michael’s assistance very much. Thank you!

The tech knew his job well. He seemed sincere, courteous and very professional. He was quick to diagnose and give me a straight talk and said he would send his report to Choice for an approval. The process took very little time and my job was approved.

We have always been pleased with the service technicians that have come to our house to repair what we needed fixed! Xavier was the last one and he was very professional and gave us plenty of forewarning of his arrival and finished the repair on our dishwasher very quickly and left it very clean afterwards - can't ask for more than that!

I have not had the service done yet. I will let you know how it goes. Most of the other services that you did for me were great. You have done approximately 10 services for me and most were flawless. I used to have American home shield and you have been much better.

To set up a claim is very easy online—no need to talk to anyone. Just wait until they set up the appointment—very little burden on your shoulders to get things going. Once the appointment is set, the repair people are very good and responsive. Their service is warranted.

The technician was to have shown up between 11:00 am and 3:00 pm. He showed up slightly past 4:00 pm. He did fix the issue with my ceiling fan. There were a few communication issues between us. He missed my phone call. I also missed his phone call. Everything worked out.

Fast response time and excellent service. The dryer was fixed on the same day as my appointment. I called for service on a Monday and they set up a service technician to repair my appliance on a Wednesday. The dryer had a broken belt and was replaced. The technician was very knowledgeable and quick in replacing the broken belt.

The technicians were clean, friendly and very informative concerning the problem with my washer and what needed to be done to fix it. The technicians answered all my questions, explained the receipt information, the steps for placing the repair orders and a possible date for receiving the required parts. Shortly after, Hometown Appliance Repair called with a follow-up telephone call, verifying the visit information. I am very happy with Hometown Appliance Repair but I've previously had repairs done on my appliance and was extremely happy with the repair results.

The Technician was on time, knowledgeable, and Friendly. Ordered the part and will come back next week to complete the job. Changed to Choice from another Home Warranty company and very satisfied and happy with them. We would definitely refer them to others!

It was really great service, put in the claim and had someone respond that same day with a repair service that very next day. The tech. that showed up was great, really knew what he was doing and had it repaired that same day. Because of great service by Choice Home in responding back with approval that same day.

Updated on 10/30/2025: The serviceman that came out for my water heater knew what he was doing and I would recommend him to anybody that needs service done. He came in and within 5 minutes he knew what was wrong with my water heater. This is the second time that he has been to my house and he knows what he is doing.

CHOICE came through this year!! From the Electrical system, A/C, and sent the electrician back out when the problem wasn't completely fixed. I'm so glad I had the home warranty; otherwise, I would have been in trouble. The best choice I have made is to purchase this service!

Roma our tech was professional, knowledgeable, polite and very efficient. He was respectful and answered all my questions. He offered several tips to improve the usage of my appliance. I will be glad to recommend him to anyone. His service was excellent.

Granberry Electric was efficient and got the job done in a timely manner. I would hire them again the future because I can rely on their work. They were also communicative which is something important to me when finding a technician to help fix any issues.

Patrick was very informative and professional. He fixed my garbage disposal in a timely manner. He also gave me tips on how to maintenance my garbage disposal and correct any issues if the problem was to ever happen again. I found that very helpful. 10/10 would recommend.

Technician who came to repair my AC did an excellent job and I would certainly recommend him. However Choice Home Warranty merely approved a Band-Aid repair and did not really resolve the problem. The AC coil has a leak. So my coolant continues to drain. They only approved refilling the coolant and not replacing the coil. I would not recommend Choice Home Warranty to anyone.

The technician was on time; worked quickly; explained everything in detail & offered useful advice/tips. We’ve been suffering with backups in our basement & this technician was by far the most efficient plumber we’ve experienced. Kudos to him & his company.

Hello I am not satisfied with the service I just received. I been trying to reach out to the service technician. My toilet is still running the same way it was running before he came. Please call me so you can come back. No one has responded to me yet come

So far I have 2 repairs that are unfinished that I have paid for. I am without a bathtub and nobody is saying anything. My microwave is sitting in pieces in the kitchen and nobody is saying anything about finishing the work I have paid for. Unhappy.

My freezer repair was not covered by the warranty. I fail to understand why when even normal operation can cause a system failure. In this case, only a good cleaning was the solution and no parts replacement which is a lot less expensive, so I fail to see why this is not covered.

We were very pleased from the case entry, technician visit and followup! We are waiting for the payment for the new appliance. The entire process was easy and quick! Hopefully our next claim will be as quick and easy. Our dishwasher was beyond repair so we are getting it replaced!

I was notified that my claim was denied by the company. The company was told in my explanation of what happened that the sprocket had broke on the garage door opener. They denied me because the sprocket wax broke. I paid a $100 service call only to be told the reason I turned a claim in was not normal wear and tear. I beg to differ. The up and down of the garage door wore the sprocket, hence, the needed repair.

Zone 3 of my HVAC went blank. Service request was entered on 10/13/2025. Pro Price HVAC was assigned on 10/14/2025 appointment. Nick of Pro Price arrived on time and diagnosed the problem to be a faulty Honeywell zone control board. Nick returned on 10/15/2025 with a new zone control board. The board was replaced. Further troubleshoot uncovered another shorted circuit feeding to zone 3 thermostat. The short was corrected with one of the spare wires. The system was tested. It works correctly. The entire experience on the claim with Choice Home Warranty and Pro Price has been very pleasant and efficient. Thanks to all parties involved.

Choice Home Warranty fails to live up to its promises and finds reasons to deny claims rather than repair or replace. CHW solicits, promises and can fail to provide tech in timely manner, then denies claim. Would definitely not recommend. Agents beware

Immediate response. Infinity Electric was thorough and not only replaced the faulty circuit, but searched until they found the source of the problem. The last electricians just replaced the breaker. They were friendly and professional. Choice Home Warranty is responsive and works with us to find the best technicians.

We were very satisfied with the service that we received. Our electrician was on time and called before his arrival to give a window of his arrival time. One of our circuit breakers kept tripping. He was professional, gave a diagnosis of the problem and repaired it. He explained why we had the problem as well. We would happily recommend this electrician to anyone in need of an electrician.

Choice Home Warranty. 🚨 Warning to Homeowners – Avoid Choice Home Warranty at All Costs! 🚨 After being a loyal customer since September 2021, paying close to $1,000 a year plus a $100 service fee per claim, we finally had enough. For 4 years, we stayed loyal, believing we were protected — but our recent experience proved otherwise. Our GE Profile™ Series 2.2 Cu. Ft. Countertop Microwave (Model PEB7226SF1SS) stopped working. The technician couldn’t fix it, and Choice Home Warranty approved the claim for only $200 — even though we paid $100 just for the service call. That means they actually covered only $100 toward a $500+ appliance.

Everything turned out for my emergency however I would like to be able to ask for the plumber I have previously used on my warranty at the time I have been given a claim number as the technician is very good and quick to respond especially when it's for a emergency call..All involved in helping me at Choice were very helpful.

I have Choice Home Warranty service for last 13 months. While I would hate to have an appliance breakdown but it happens. My Washer was broken and electric stove was out. On both breakdowns they charge $75 for someone to come and visit which is fine but they never have someone responding within 24 or 48 hours. On both occasions it took them at least 5-7 days before someone showed up and that doesn't include repairs, it's just to assess. All repairs require approvals and that is more days.. Not a reliable option.

Prompt response. Good service. Kitchen faucet clog was cleared. I have had several plumbing problems resolved in the past few years. Plumbers are excellent. You can put in a claim on line. Problem is either repaired or replaced if it cannot be repaired. A service charge is taken as per contract.

⭐️ If I Could Give Negative Stars, I Would. I’ve been a customer of Choice Home Warranty for over five years and have paid them thousands of dollars in premiums. Every time I’ve filed a claim, they’ve failed to cover even close to the full replacement cost. This has happened with multiple appliances — including my refrigerator, washer, and dryer — where the reimbursement was less than half of what it actually cost to replace the items.

I have only good things to say about Winston Garage Doors. I was kept up to speed regarding the status via email and text, and I was notified before they arrived…Tracking was even provided. The tech was an excellent and extremely hard worker! Thank you.

Our experience with Choice has been positive so far. We have had to make 2 claims & both were handled quickly and efficiently. Even when we hit a small snag with the first claim, Choice figured it out and took care of everything. We are first time home owners so having insurance was important. And we feel we Choice Home Warranty Co. definitely has our backs!!

The plumber was very knowledgeable and easy to work with. He will be the only plumber I want to work with. He took the time to explain what is going on and what I need to do. He checked all the sinks, tub, and commodes. He even checked the washer for me. Great job.

Choice Home Warranty was recommended by a close friend of mine. My wife and I was a little skeptical at first because of how low the monthly payments were. But I can say now, after several claims. Choice Home Warranty was a GREAT decision. The claims process is easy and everyone that has came out was professional and very knowledgeable about the repairs needed.

I’m very satisfied with the electrical work that was done by the Ace 10 company. The technician that performed the repairs was very professional and efficient. He diagnosed the problem and effectively made the repair. I highly recommend this company.

The estimated and technican is good but CHW don’t want to pay money and let me pay too much for copayments, the copayments are almost same to buy new AC unit on the market. It is not helpful to buy Home Warranty at all..CHW is not helpful at all, the co payment is too much for new 2.5 tons AC unit.

I rated a 3 since the care I received actually deserves a 1 for unacceptable. I don't know who runs the business but between Choice and the contracted LLC the experience was horrible. My initial call on Friday, received an appt. on Monday for my furnace..No communication if I did not call and was a no call, no show on the appointment. Once I was rescheduled it was not even the next day. It was the following day, Wednesday, October 15th! My birthday between 6pm - 8pm. They did show and the Technician was truly thorough and knew his craft! He was pleasant and did call to let me know how long he would be after leaving job before me.

The man knew what to do but because I was in the hospital he couldn’t take my credit card or check from my niece… So we had to wait a few days for him to come back. He cleaned the drain line very well which solved the problem. He was a good technician.

Really Good service. Showed up during the promised time window and helped me understand what was going on with the refrigerator water filters. Provided me a new water filter as well to get the water system working again. Helped me find GE parts on their website that I wanted.

Tech was courteous and professional. He immediately diagnosed the problem with our dryer, communicated the problem to CW, ordered the parts and fixed it within a week. While I wish it could have been sooner I understand how it works in today’s tariff world.

I have had Choice Home Warranty coverage for over one year. I just experienced a leaking garbage disposal in my condo. I contacted CHW and they scheduled a plumber to come and fix the problem. The plumber with TB Plumbing, was prompt, friendly, and professional. He diagnosed the problem and replaced the disposal. I was always a bit skeptical about home warranty companies, but am feeling pretty optimistic after a great outcome to my first claim!

The company and technician you sent were very professional and did their job. CHW on the other hand is a complete rip off. My thermostat was determined to be problem. CHW decided that my programmable thermostat could be replaced with a builder's grade cheap thermostat. This is like saying a $10,000 sub zero freezer can be replaced with a Walmart $500.00 special.

Service was completed and done in a timely fashion. My garbage disposal broke and tech I had a great experience with the service I received. My garbage disposal suddenly broke just a few days before new renters were scheduled to move into the property. As you can imagine, timing was critical, and I needed the issue resolved as quickly as possible to avoid any inconvenience for the incoming tenants.

We appreciated that the plumber arrived when he said he would and knew exactly what to do to fix the problem with the dishwasher. The same was true when we had a leaky pipe in the crawl space. It gives me peace of mind to know I have someone to help when there is a problem.

Will was prompt, knowledgeable and a fantastic technician who was polite and answered all of my questions. I would most definitely recommend Rebel Overhead Doors to any of my friends and family. I am overjoyed that Choice Home Warranty has decided to do business with Rebel.

The repairman arrived early he didn't have me waiting all day. When he arrived he was polite and went right to work, found the problem reported it to Choice. Choice told me what we could do to resolve the problem. I agreed with them to replace the washing machine.

Did not know that the replacement water heater installation was not covered. This should be covered. Had an unexpected cost. Worried about future claims and having unexpected costs. With what I had to pay, I am thinking that all of your costs were covered.

Your customer service people are terrible! They can't answer questions and refuse to let you speak with a supervisor or manager. I don't think I will keep this service much longer. The service has gone downhill lately. Your people are borderline rude

I called in today to inquire about a new home warranty program for my home, I spoke with Nick, a very professional representative who ensured me that the coverage I needed could be provided for a fairly priced monthly cost. I felt that the representative was very responsive and did answered all of my questions.

I think the repairs to appliances and HVAC systems have worked well. However, my microwave quit working and the technician determined it would cost more to fix than a replacement. The allowance of $194 for a replacement was less than a similar model on sale so I was out $ 75. I was told GE quoted a much lower price not after calling the GE store, parts and repair department Lowe’s was the best price. Could have been worse.

If I could give a zero, I would! Had Choice and paid upfront for 5 years of protection. My hot water heater broke, they found a way NOT to cover it. Then a copper pipe leak, again they did NOT cover it. Finally my microwave blew up and after a lot of aggravating conversations with them they had a microwave delivered to my house, but would not pay to have it installed! That was the last straw, it was an argument but ultimately received a refund for the 5 years worth of payment! I wouldn’t have them cover my dog house, they’re scammers and absolutely useless!

My previous experiences were flawless, however, this time was somewhat problematic. All the automation made it difficult to get any clarification about my issue. It took four calls to get a live person on the line. I give kudos to Jeff for his professionalism and patience. He listened and assured me that my claim would be addressed.

This is a scam. They lie about what is wrong with the unit so that they deny your repair. They charge you and then send a technician that charges you $75 and then lies about what is wrong with your unit. NEVER BUY FROM THEM.

The young man who came out and fixed my washing machine. He was very pleasant and knowledgeable about what he was doing. I enjoyed his professionalism and how he assured me he could fix my machine. He stayed until he fixed it. Thank him for his service.

My tankless water heater stopped working on 10/09. I called Choice on 10/10. A service tech was here on 10/13 to check out the problem. Any idea when I can expect to have hot water? Any idea when I can expect hot water? Any idea when I can expect hot water #**/claim#**.

The technician that came to my home was excellent. However, Choice Warranty does not cover anything in the contract that they say is covered. The few times that I have used the home warranty - nothing is covered even though its listed in the plan. I have gone to appeal, and the case managers respond as if I do not know what I am talking about even though I am looking at the item that needs repair. THE WORST HOME WARRANTY EVER.... I WOULD NEVER RECOMMEND THIS HOME WARRANTY TO ANYONE. THEY DO NOT COVER ANYTHING.

I've been given the runaround for weeks trying to get my dishwasher replaced. After two paid claims, they finally decided it needs to be replaced. I had already informed them that it wasn't working, and an electrician confirmed that the issue wasn't with the electricity or wiring. Instead of addressing this, they sent an appliance technician who immediately verified that it needs replacement. In 2025, a dishwasher costs at least $350, and the model I currently have is priced at $519 from Frigidaire. They sent me a gift card for $279 to Lowe's and told me to buy the dishwasher, install it myself, and cover the delivery and labor costs. Are you serious?

The tech was good that was assigned. However, the claims team denied the claim for insufficient reasons. I replied to the case manager after an appeal and a phone call and provided documentation that what they stated was untrue and haven't received a response. I have been with Choice for 7+ years and only left for a short time then returned in months and have had very minimal claims within that timeframe. Will be expecting a phone call from management regarding this.

I have requested a fix to my dishwasher and luckily Bodewell contractor was assigned who had good knowledge of GE Appliances. The agent identified the issue quickly and ordered the parts required to fix the root cause and was also able to replace the panel that was in limbo since my last repair call.

The tech updated me about the scheduled appointment. Arrived at the promised time. The diagnosis of the problem was quick, and the cause of the problem was identified. He took no time to fix it. He ensured he followed the protocol covering his boots before entering the premises. He was professional in his approach.

It took almost a week to get a technician out to fix a clogged kitchen sink. I did not think the time frame was acceptable and could not have anyone else try to fix it as I was concerned it would void the warranty. A kitchen sink is vital for a single mom with kids. Going without it for a week was very stressful. The technician was helpful. He fixed the main issue (a clogged sink), but was not able to fix the remaining issue without a new claim (leak under the sink). He gave me suggestions on how to avoid future clogs.

The technician was very timely, personable, professional and helpful. He explained the plumbing issue that I had with my tub in one bathroom and my sink in the other bathroom. He confirmed with me that both areas drained as normal. Great Customer Service.

I'm happy with Choice Home guaranteed. I used 3 time. They always give good service. My only complaint this time is that I have to pay for the parts they replace because was The second time in 3 years they replace the same parts. Before they talk me to get the parts from the manufacturer warranty I have to pay 85 dollars extra for the parts.

The plumber did a good job of unclogging my kitchen sink. He was only a few minutes late from showing up at the noted. time. He did however show up 1 day earlier than the original time. The only problem is his English is a little hard to understand but he did do a good job.

Our 8 year old washer literally broke all of the sudden leaving the drum broken and the washer unrepairable. Choice Home Warranty was able to reimburse us for the majority of the cost to replace it and had a new washer installed the next day. So far I am thrilled with this company!

The technician was great, I'd definitely request him again. He called before arrival, was very courteous and answered all of my questions about my appliance. Definitely better than the guy you all sent months ago. He actually paid attention to what I told him was happening with the fridge, didn't just brush me off as if I didn't understand.

I always recommend Choice to all my friends and family. I have had zero issues with getting my claims processed and everything is fixed very timely. I purchased this plan after hearing about it from a friend. I did not have anything I expected to break but before I got the plan, my washer had broken and I did not know who to contact. Person I did could not fix it and charged me $250. I ended up buying a new washer. My friend then told me about Choice and how they send over qualified repair people and if they could not fix, I might be able to get a new one covered under the plan. So, I got the insurance for "in case" and I never imagined I would end up needing it like I have.

I highly recommend Jason with Appliance Remedy. He is professional, quick with the repairs, honest, and always on time. I have a Samsung dryer that has needed several repairs in the last few years. Jason has done most of the repairs. He explains the issue, and can always fix the problem right away.

For my first home I think this could be the best home warranty to get. I think the previous owner had it. They paid for a year so thats says a lot. I've had one claim so far and the company that came was awesome. I'm happy with my warranty and what it offers.

I called in my claim for my central heating and air conditioning system. The system had been working about two weeks ago but the weather has been quite cool for the last two weeks and I didn’t need to use it. Now it won’t turn on for either heating or air conditioning.

I bought this warranty last year when I purchased my house. I had 3 claims with CHW and was denied each time. I hesitated to renew the warranty but was reassured they have made changes and no claim will be denied. We will see what happens within the next month. If denied claims I will be canceling my warranty.