Choice Home Warranty Reviews

I called Choice Warranty on Friday afternoon about my hot water heater going out. They filled out all the information and said they would pass it on and someone would be calling me to set up a time to come and fix it. I got a call Sunday afternoon and the tech was here Monday morning right when he said he was going to be here. He was very nice and explained what was going on. He unfortunately could not fix it. They had to order part but will come back out when the part comes in.

All information & all my questions answered; this is first home warranty I have had (due to spouse passing away who always took care of these house hold appliances).

A real rip off is how I feel. They have taken plenty of my money but not when it comes to paying. I also didn't know it had to be Lowes to buy. I was told it would take 30 days to get my money they are ready to pay. My pittance. I will advise anybody believing their bs to read every word of the contract before saying yes. Very disappointed in their service.

The gentleman I spoke with was very cordial and explained everything to me.

M. ** excellent customer service. Very attentive, smart, knowledgeable and helpful with all the information I needed to sign for the program. Thank you!

Great working with Phil starting up my policy. Ty.

Been with the company since 2018. Fees have gone up consistently. Used for the first time since joining the plan and I am not a happy customer with the outcome. Six years...no claims...very poor outcome.

Just signed up for this service. Haven’t used it yet, but getting a policy was very easy to set up. Thanks.

Nonissues so far. As long as I was given good info, they should be fine. I just signed up.

I am writing to follow up on the claim I submitted regarding my refrigerator, which is not freezing properly. A technician visited and charged $75 for the service call. After inspecting the refrigerator, the technician informed me that the compressor was not functioning properly and that a replacement compressor would need to be ordered. However, after that visit, I did not receive any updates regarding the status of the order, repair timeline, or any further action taken. To my surprise, the claim was closed without any communication or explanation. Since the issue with the refrigerator has not been resolved, I would like to understand:

I was a customer, or better yet, a mark. They took my money and never paid. Stay away.

We've been trying to get an Air Conditioner fixed for months now and this is during the hottest months of the year. Choice has had 3 different companies come out to look at our unit and they cannot fix it. It is over 20 years old and needs to be replaced so Choice has decided, it appears, that they don't want to take the necessary step to fix it. We've been very patient so far but they need to do the right thing and fix our air conditioner. Not happy at all with this company. It appears they are willing to pay for small repairs but not the big ones and the big ones are the ones we all need the warranty company for!

Ava plumbing and electrician technician was very professional. Kind. Efficient and he did a great job. I’m very happy with the services.

Very knowledgeable and clear on all coverages. Great customer service.

The plumber was very nice. He found the problem right away. I needed a garbage disposal. They replaced it and everything is working fine.

I told the rep Marvin or Melvin that I don't want to be charged until the first of every month and not today. He charged me anyway and when I reached out to him he ignored me.

I have been Choice customer for many years and for two different homes. I am impressed with their quick response, most of the time the service selected after a good service and responded to calls after more attention was needed. My dishwasher, A/C unit and recently replaced when attempts to repair did not work. I rarely needed to call them again and again for getting things done. I have recommended two friends and they are enjoying the services also. Keep it up.

Speedy response times... They work with many technicians, so assigning the work is also very fast. I can only say good things about Choice Home Warranty... I recommend them 100%.

The representative Tim ** was such a nice respectful man. That's such a good quality these days because a lot of people are rude now it seems. So I appreciate his help.

The technician came to our house the same day. He was professional and experienced. He fixed the AC in no time.

I was very pleased with how my claim was received. However I didn’t like that I gave the 100$ for the service. But no one was available to come out for a few days. The same day the technician was coming out my 100$ was being returned to my account. That didn’t make sense to me. Another thing I wasn’t notified about what was going to happen in reference to the repair. I had to reach out to the company.

Great interaction with the sales team. Very knowledgeable and professional.

Minor problem with auto system taking payment. Rec'd email quickly showing claim was being handled.

Miguel was thoroughly knowledgeable of all aspects of his job. His responses were always informative and were pertinent to my specific need. He displayed the highest caliber of knowledge, professionalism, and a positive and congenial demeanor throughout.. I have already referred Miguel and CHW to my daughter.

Very polite & knowledgeable. Found problems quickly, ordered parts, and returned timely.

Choice was on point when we opened a claim for our clothes dryer. They were quick to get the claim assigned. Although the claim was cancelled because the issue resolved itself Choice immediately cancelled the claim when requested.

Choice Home Warranty responded right away. They dispatched a pool technician same day. They approved the new pump motor immediately and it was installed. Jason from Oasis Pool is extremely customer service driven and extremely knowledgeable about all things pool filters and pumps. Highly recommend.

As I spoke with Miguel on 8/24/26 he enlighten me about Choice Warranty. He explain and answered any question I had regarding choice and how it work and what’s covered; I thank him and I really appreciate him. I think I’m going to like doing business with your company, thank you Miguel.

Technician was assigned promptly after making the claim online. He actually was able to come to the house a day early and took care of our washer problem. He was friendly and professional.

The representative was patient and helpful. Assured my problem was solved. Referred me to a contractor who was able to assist me with my claim. Delords Inc., does great work with proficiency. Thank you.

Very polite, professional and quick to identify the problem and repair my dryer.

Quick, timely response, diagnostic review, ordered part & repaired in a few days! Outstanding!

Well done, very happy with the excellent service quickly. 👍😁

He was here in a timely fashion. He knew exactly what the issue was and got it fixed all within half an hour.

I was called for renewal and was very satisfied past services so resigned for extended coverage at a very fair rate.

Great service, recommend every home owner to try this company, I am using this company for many years, very satisfied. Ken **

24 Seven AC company was top notch from beginning to end! They had great communication and their technician, Irvin, was polite, professional, and answered all my questions. My AC was properly fixed, and my air conditioner is running properly again!

Though my washing machine repair is still in process, expect it to be repaired 8/27/2026, the appliance repair service Mohave Appliance sent JD. He’s the best. Conscientious, professional & knowledgeable.

He was very very knowledgeable about what he was doing, very friendly. I would recommend him to everyone I know.

I had a hard time getting connected with the contractor. I reported the problem on 8/13 and followed up with several calls and a complaint. They reached me on 8/20. I noticed that the online confirmation and the phone confirmations were different, which confused me. Once the contractor arrived at my place, the work was done quickly. If it takes too long to get the contractor, it could be a big problem in case of an emergency. They should come within one or two days at the latest.

CHW kept their word involving excellent service and I received results not empty promises. I called on Sunday at 5:00p and my air conditioner was repaired by Monday around 4:30p. Thanks.

Placing the work order and scheduling were quick and easy.

I had a great experience with Prestige Plumbing. The technician arrived promptly and immediately went to work on the issue I was having. He was personable and very professional.

Louis, with Plumbers of America, was professional & efficient in diagnosing my problem & doing the repair.

Very friendly and helpful and communicative. Helped me understand what I can do on my own next time. Would definitely use again.

Andrew is going above and beyond normal customer service. Absolutely the best in the business.

The end result was very good but credit card processing was not working and I was asked to call back. BUT, within an hour Choice called me back!

I was supposed to receive an email on how to request my claim due to going through another AC company that was much quicker and better cost efficient but never received any information.

Gentleman I spoke to was nice. Not pushy or insisting I needed to do something immediately.

Choice Home Warranty is reliable and accurate, accurate found the correct technician for what I needed. I highly recommend this company.

In my business career I strived always to build a trusting relationship as one of the foundational piers of our relationship. Honestly, I've reservations about dealing with Choice again based on past negative experience. As for the telephone sales experience, not pleasant but functional, with the same since of pressure when buying a used car. Hope our relationship proves to be mutually beneficial and professionally principled.

CHW is a reliable organization. The representatives are very knowledgeable and helpful.

Went very well, the company cover many things. Would tell family about the company.

The gentleman was very nice and polite, but he was in too much of in a rush to close the sale. Which in turn made me feel like I should not be getting this service. Also said the card would not be charged. It has cleared my bank account and I’m negative in my account. I told him I don’t get paid until the first at least 3 times.

Choice Home Warranty is supposed to be one of the better home warranty companies available. However, we have found them to be one of THE sorriest businesses that we have ever tried to work with. They have an automated, non-user friendly claims system setup to avoid the cost of human interaction. When (if) you can talk to a person they have foreign broken English speech. Evidence of the claim in question has to be submitted in such a way that it is almost as easy to just go ahead and make the repair rather than jump through all of the hoops. If someone is assigned to address a claim it is usually the cheapest, least reliable vendor, who is only working for Choice as a last resort. We did not purchase our current Choice Home contract; it was purchased on our behalf. I will not ever spend a dime of my own money with these people. They are frustrating, money for nothing parasites.

Absolutely quick response to my claim and excellent repairman but it took 5 days to get someone out to do repair!

Goodman Home Solutions did not make their first appointment which resulted in another week without a clothes dryer but when they showed up a week later the technician was very nice and quickly replaced the belt on our drum.

Choice is amazing! Once I file a claim, they immediately acknowledge and, often, they have already set an appointment for service within 5 minutes.

The technician had previously repaired a washer that had required a part to be ordered. He came back once the part was in, and it is working fine. This repair was for an older dryer that would not turn on. He arrived within the time period specified. He found that the dryer's belt had broken. He had the part on hand, installed it and the dryer is working fine.

Even when the contract promises coverage they take contradictory decisions.

Never a doubt about your services. I will and have recommended many times.

I had 4 issues between 4 of my properties. I booked Choice Services online and all four service requests were answered within 2 hours. The service company immediately scheduled the visit to look at the appliance/ unit and scheduled repairs within days. They showed up on the appointed days to complete the repairs to my satisfaction. Excellent service.

He was a very experienced salesperson concerning Choice Home products. He was able to show me where I could save money and get better service. He indicated that your company would respond in a quick, efficient, professional manner. He offered me several different options for payment and endurance of service, all which were very good.

James was professional, thorough and timely...highly recommend!!!

Your company denied my plumbing claim, the drainpipe from the tab is loose, the case adjuster saying it due to the improper installation, this is house was built 13 years ago, was inspected by plumbing inspector, this drainpipe is covered by the drywall in the garage and not accessible to any outside influence, the case adjuster is not understand the issue, she, probably made decision to deny the claim regardless of the logic, or maybe she just incompetent, I would like to talk with somebody else. Boris **. Policy # **, I send you the photo of the access to the leaky pipe.

I have been very pleased with the service I have received. Only complaint... account numbers are extremely difficult to keep track of.

Happy with service. Good response time. Service call fees little higher, but overall good service.

2 claims attempted and 2 claims denied. First was at the beginning of 2026. Ice maker freezer created a block of ice in the bottom of the freezer. We had to chisel our way into the freezer to see what was wrong to begin with. Tried asking them for assistance to fix the issue and were told that it was not covered. (We spent $30 and 2 hours routing the water lines to the freezer and isolating it to avoid future issues, is running fine.)

The repairman was on time and professional. Isolated the issue and repaired the problem instantly. Excellent service completed in very little time.

As a new homeowner, I was a little nervous about finding a Home Warranty Company that was reasonable in price but offered the best coverage for my home. Your representative was very thorough and explained the different types of policies in relationship to what I wanted covered in my home. Gave great discounts and a very reasonable monthly rate. Will definitely tell family and friends about your company.

They set out to repair me. And she recommended they replace my dryer, which they gave me 348.00 towards a new one. Was very happy with the service, but not with the amount they gave me for a new dryer and you dry. It cost me around $550 to replace the one that I had, and that is not including delivery and installation. Which is Why they are illegal three stars.

It’s taking long time to get the check. Otherwise everything was good.

The Technician sent to my home was clean, pleasant and professional. He worked on my air conditioner and completed the job in a timely manner. I definitely appreciated his integrity and knowledgeable skills.

They cheat and lie. I purchased the coverage and they sold it to me saying they cover AC replacement. My AC had a evaporator coil leak, the entire AC unit needed to be replaced. I had Carrier and even with a builder grade AC replacement the cost was about 8K. They are only covering 400 dollars. Never buy this. I have been out of AC for the last 10 days for this drama. There is no way to contact them unless you wait on phone calls for 30 min.

I like the fact that I can schedule an appointment anytime that’s necessary.

So far so good I've had a very good experience with this company. I've been with them more than 15 years. The only problems that I have is coming up with that $100.00 up front every time I make a claim and that the scheduling is that they don't do weekends. I have to take off from work during the work week.

Extremely satisfied with the tech, great attitude, great service

Title: Outstanding Electrician — Professional, Honest & Above and Beyond. Deon was absolutely outstanding. ⭐⭐⭐⭐⭐ He was professional, knowledgeable, thorough, and incredibly helpful from beginning to end. He carefully diagnosed the electrical issue, replaced the faulty breaker, checked the system, and took the time to make sure everything was safe before he left.

Company has one of the highest ratings for many years and l chose your company when my former company’s service became substandard.

Marvin from Bodewell Appliance Co. came and fixed our dishwasher which needed a new drain motor. He also came on a previous call. Marvin was very friendly, knowledgeable and professional. He showed us the bad motor and explained everything about it. Very informative and well trained young man. Well seasoned after 25 years in his profession.

Once I was able to get someone out here it was fine, but I had to call several times and wait almost a month to get service.

Quickly processed and assigned a service tech. Prompt service.

Technician was timely, clean and very helpful in replacing our garage door spring on our roll up door. What was not good is your warranty. You should have replaced both springs. Replacing one is not safe. They should be replaced in pairs. Then you also don’t pay for any of the adjustments needed when the spring is replaced. Shame on you Choice Warranty.

I had received a text from CHW with a discount offer and I looked at all it offered and signed up. I spoke to Jake and confirmed all that I saw and signed up.

The issue with my kitchen refrigerator was fixed in one visit, with couple of days waiting as CHW company was matching a technician to fix my issue. The communication was timely, and the technician share his arrival by location tracking to provide me a real time window for his arrival. The work was done professionally and satisfactorily by Eyebee Company, and would recommend their service to anyone along with the CHW company's assistance with the issue.

I had a little trouble at the beginning of my appointments with scheduling and when Adam first came and only stayed for a few minutes and told me he would come back. When I called I was very upset because I'm in the middle of a big move. Adam came back today and fixed my refrigerator. I'm happy. Adam is a very nice and respectful.

The process to set up a claim was automated and very easy to complete. I was issued an appoinment very quickly.

The service technician was great. He explained what was wrong in detail and explained everything as he was doing it. Also gave some great information for the future.

I love Choice Home Warranty, each time I have needed them the process was very easy. A technician was assigned in a very reasonable time, and they were very knowledgeable about the job they were assigned, also very nice and kept the area clean.

Quick service response, but long wait to file claim.

So far, so good. Anthony and a lady named Paul(?) were both very polite and repeated when I asked them to. Haven't solved my problem yet, so I will let you know when it is completed. Thank you for your attention to this matter.

Has always been helpful and prompt when needing service. Would definitely recommend them to everyone.

The technician arrived as promised and quickly determined our problem, worked it and was on his way. Very personable individual.

Technicians have always been here on time and do their best to fix the problem.

Even though my son was able to fix the problem, you were so efficient with my claim. And canceling the job was very easy.

Technician is on time. Did a wonderful job. Saw that problem and a very short time.

The Plumber came out assessed the problem and fixed it. And yes I will recommend his service to other customers.

Technician was knowledgeable, courteous and pleasant. I would recommend him to friends

Took a few days to get an AC guy out to the house but once he got here he was friendly and professional. He also stayed late into the evening to finish the work.

All in all satisfied with responsiveness to my two issues. One issue resulted in my needing to purchase a new dishwasher. I was disappointed with the amount offered to replace

I was impressed with Ivan's ability to come in and quickly diagnose the problem. Great job!!

I've had several companies out to my home for the same project. Some of them more than twice and the problem still exists.

Repair person was quite knowledgeable and came on time.

Excellent Service, no complaints at all! We will definitely request the same technicians next time we need help!

It's over 100 degrees here in El Paso & my AC has been down for 48 hours. I keep getting the same response from Choice Home Warranty. No Technicians have accepted my case yet. In the meantime, I'm suffering without AC service.

Technician was outstanding. Arrived as scheduled and completed the installation efficiently.

Wonderful experience. Great work. Very competent and polite plumber.

I had a great experience with Darvens. He helped set up my new account swiftly. My daughter is a customer of yours and she recommended I get the service for my home as well.

Travis, the technician provided extraordinary service! He explained everything in great detail and provide provided lots of information regarding the issue. He is an outstanding employee and should be rewarded generously!

Best company ever! I’ve always had home warranties on my rental homes and the last time I said I was not going to renew because I would be selling that property. They said I could transfer to primary residence, which I did. Well my ice maker on my Jenn Air frig has gone up twice in last 5 months!! This would have cost $1000! I will never not have on my home. Fast service they came the day after to replace!

Representative was very professional and patient and addressed my concerns and best package for my home.

He was on time and efficient. Figured out the problem and quickly repaired it. It is also comforting to know that his work has a 30 day window of no cost if he has to come back.

The technician I believe his name was Martinez was very professional. He had taken care of my house before I even realized he was done.

I am and have been very unhappy with my experience with Choice Home Warranty. They do provide a service technician, but the response is not as prompt as we often need it to be and the price is only about $15.00 less than what other service techs charge. When is comes to paying a claim, our experience has been that if the machine is broken they will not replace it. They may give the "present value" of the machine - which is never even close to what it takes to purchase a new machine - or they will deny the claim altogether claiming that the failure is not "normal wear and tear". Given how much we have paid to them in premiums, we are very disappointed and dissatisfied with their service and do not recommend this company. We will not be renewing our coverage.

He was polite and on time. He was unable to make the repairs.

The whole experience was so easy from start to finish. The technician Jeremy was friendly and courteous, he knew what the problem was and completed the work very quickly.

Updated on 08/28/2026: This was a second visit. After the first visit for our dryer repair, the belt apparently slipped off the motor pulley and lodged between the pulley and the motor housing. Belt was replaced and repositioned. Dryer operated normally after this repositioning. In and out in 30 min. or so.

Filed a repair claim on 8/20/26 online and received service on 8/21/26. So happy with the quick repair. Tried checking on technician arrival time but after talking to service agent and being transferred to another department that handled scheduling it always hung up on me. I did finally get to chat by text to Lilibeth Al.... and she was great in helping me with narrowing my appointment time. LG technician Rudy was great.

Excellent service, the technical plumber was knowledgeable in what he was doing. Superior service.

Joe with Iron Mountain Drains & Plumbing went above and beyond to fix my plumbing issues. I would trust him and any plumber from Iron Mountain to do work in my home.

The gentleman from LG did a great job and was professional from the start of the diagnosis call to the conclusion of the repair.

Great Company and great service. Very quick responses.

The job is not finished but service thus far has been great. I don't have shoes worn in my house. The tech offered to leave his outside even though I didn't ask. James has been very friendly and explained every step of the process.

Tech was good, prompt and professional. Happy with service and price.

The technician Alfred was wonderful. Had a smile and installation was and clean. Great worker.

The HVAC service was successfully completed -5 star service. I did not receive my paid in full receipt via email. $75.00 service fee was paid in cash.

The process was quick and easy. The tech was on time, very professional and fixed it quickly.

Roman from Kroma worked until after 8 in the evening to make sure our air conditioning was repaired and running well. He responded quickly to any texts, was pleasant, determined and patient. I would gladly have him back to do any service need.

Outstanding Service from the repairman. He really knew his stuff. He was able to repair the washing machine quickly and no need for a second visit.

The technician did an outstanding job. Knew exactly what was wrong and how to fix it. Very competent, attentive and explained everything he was doing with a very courteous demeanor. I would highly recommend him and the company for any electrical work.

Always good reliable service. Service person is always courteous and neat about his work.

The ones you sent to repair my washer. He done an great job. I really like them. I think their name was Archer Appliance. Excellent job. Well done.

It was refreshing to talk with the agent that signed me up for my home warranty with Choice today. He was professional and had no problem answering all this old woman's questions, and believe me I had plenty of questions after my experience with my previous home warranty and the horrible service they provided. I'm sure he had heard it all before but he listened and explained the service I would receive from Choice. He left me feeling confident that any issues I may have with covered items would be fixed. The best part was I went from paying $127.50 a month to paying $66.00 a month for the same coverage. And I got a month free! Win Win! He made this 73 year old woman very relieved and happy. 😊

I would recommend Choice Home Warranty. I have had them about 16 years. They have improved their response time.

Someone in my family had been with Choice Home Warranty and told me about it. At the time, I was with another company and when I switched to Choice, they were better than my previous provider. I set up my claims with them online and their website is very easy to use. One time, they had to come out for my air conditioner and I had to wait a week or so, because they had to get the party in for that to be fixed. Since the repair, I've had no problems. But I don't think the company that they were using was very good. Recently, I also had some techs come out for the hot water heater. They had to replace it and things went pretty well. The timely turnaround was also good.

I don’t understand why I received the first survey request the same day my credit card was charged which was the day before the first of two repair attempts. It’s hard to tell before the work is done. The first repairman had to order a part and set the next repair appointment. I requested a morning appointment because I wouldn’t be available in the afternoon. It was set for morning about a week later. The day after the appointment was set I got an email saying the appointment time was changed to afternoon. I called the number on the email and they said no, it’s still set for morning.

I have been a customer for many years. I called with problems with my a/c. You sent a repair person that said my condenser needed replacement. Soon thereafter you declined the repair. I find this unacceptable. Send me money and I’ll handle myself

The technician was very professional and pleasant. He answered my questions about the repair. I was very pleased.

They were very professional and very gracious to call if they were running late.

My AC had no repair. I was devastated. We submitted a claim and the insurance replaced a new unit. We were so happy it went was replaced. I recommend Home Choice Warranty to all my family members. They responded and the process was so easy and they explained all the repairs and our deductible as well within one week we had our new unit..

So far so good! No complaints, nice work with everything.

The 1st company Icee ** unprofessional. 2nd company did the job. So far no problems. I'm hoping CHW took care of the bill. Waiting for a technician since 7/18/26 without A/C fix on 8/15/26.

They are reasonably priced and professional. I have never had a problem with service.

Mr. ** was very courteous, professional and helpful in helping my mother get her protection plan.

Very nice and professional; would highly recommend this individual again. Look forward to the next service call for a problem.

Could not get my ac repair done in a timely manner.

Jason from Belle Vita was prompt and easy to deal with. Corrected the problem within 20 minutes.

You should give Joseph ** (?) a raise. He is knowledgeable, efficient, courteous, and a great rep for your company.

Richard was very professional. He explained the Warranty very well. He made sure that I got my Senior Citizen discount. I appreciated his help.

Excellent job and was very knowledgeable about his craft.