Choice Home Warranty Reviews

I was very pleasantly surprised that a technician was scheduled to come repair our a/c unit within 24 hours. I entered my claim on Sunday night, and the technician arrived Monday morning. He was able to repair it the same day. The technician was professional, knowledgeable and efficient.

I have been using Choice Home Warranty for several years on 5 of my properties. I am so pleased of using your service. Your team has been timely, well-serving and understand my needs and condition. I continue using your great service for the 5 houses and any upcoming future properties.

I have had multiple good experiences with Choice Home Warranty services! I would definitely recommend them! They are fair and they stand behind their word! They weren’t able to get a technician out quickly so they offered me the opportunity to select my own technician. That worked out just fine!

I was still filling out the quote info online when Danny called. He was very personable. He signed my daughter and I up for 6 year coverage. Hope we don't need service, but if we do, I hope it's as good as it sounds. It was a pleasure working with Danny.

Amazing how you preach great customer service, so much so we have been without our dishwasher for a month and a half (and counting). We have been very inconvenienced with your service! Now we haven’t received a response from anyone!

We have had to use Choice Home Warranty four times in the last four years. Always responsive and quick in their responses. Quick to respond and quick to pay the contractors. Each time it has been easy to work with CHW.

Abe was very knowledgeable and courteous. He found me the best rate for what I was looking for, especially for a senior citizen on a fixed income. I will be sure to tell my friends and neighbors about the experience.

Martin, my representative was very friendly, knowledgeable and informative. He went above and beyond with helping me shop for the best plan and made sure to fully explain what all would be covered under my home warranty. No question was left unanswered. I had a very bad experience with my last home warranty company HWA but I feel very confident that in the event something goes wrong with anything in my home, Choice Home Warranty will not let me down on getting the issues resolved.

My broken kitchen exhaust system has been fixed by the Technician. This system is little different than the common exhaust system, but he was able to fixed it. He did an excellent job for me. I have to give five stars to Alex (Technician).

I have been very pleased with Choice Home Warranty. I have had several occasions where I need to have items fixed in my home. Their response time is awesome even through Covid. I am so happy that I renewed again so that my home will be covered. With them I can worry less. Thank you CHW.

I was very pleased with the professionalism, respect, friendliness of the Rep. I was very pleased with the prompt attention for the service I needed was provided. I felt like the Rep truly cared about my issue and was genuine. She was very pleasant.

Fast, easy, not intrusive to my home space. Got in and did the job quicker than I ever expected and was gone before I could believe. Professional and nice gentlemen. The guy even had an assistant learning so I’m sure if he was alone it would’ve been done quicker.

I am new with Choice, but their response to assign someone to fix the garage door opener with quick although the job is not complete yet. The response to assign someone to fix the AC in my other property was fast and the response to cancel the request for repair upon my call was easy.

Representative talked too fast as I was trying to take notes. Otherwise I am happy. I understand they most likely get a commission on policies, but slow down for us older folks. Hopefully I will never have to use your services.

We filed a claim on a Sunday night for a refrigerator repair and the service man was there by 11am the next morning! Excellent response time. Last warranty company we used two days to have a service company arrive for an air conditioning problem.

He was very professional and we appreciate the quick diagnosis. I would recommend them to anyone having issues with air. It was a good experience. Hope you continue to use this company in the future. Thank you very much.

Joe the technician was excellent. He was on time and was very knowledgeable about the problem. However we are not happy with Choice Home. We had to pay total cost of our air conditioner, they only paid part of the microwave cost. And they only paid part of the clothes washer. Joe was the technician for the garage door. He did a great job.

Usually this time of year it is hard to get help quickly because of the heat. Add on the limited number of people working during COVID. This was a quick and effective response by the vendor solved the problem for our tenant.

Tech was very courteous and professional. He helped get my air conditioner motor replaced and back up running very quickly. Afterwards he made sure that the unit was cooling inside properly then explained that it might take a while to get everything cooled down. He was very helpful and polite.

I am aware that there may be a shortage of help, but I was used to being called and informed of who would contact me about an issue as well as receive follow-up emails. Now I just get an email and oftentimes I do not see the messages until it is almost too late and I have had to re-arrange my schedule to make certain I didn't miss the pre-arranged service call.

My daughter recently purchased a house and has had to replace some major things already. When she told me about her latest significant purchase of a new air conditioning system I asked her if she had a home protection plan. She does not. I’m in the process of getting her hooked up with Choice.

My AC unit went out and I put a online service request in at 11pm at night and received at call by 2pm the next day and a technician by 8am the following day. Unit was fixed and the service tech was professional and explained all the repairs he completed. Thanks again for the great service!

Though repair technician arrived 2 hours later than was set up by his company, the company let me know why he would be late. He got to work immediately and explained as he worked what needed to be done. He finished quickly and bagged up the waste and took it to the trash. I was happy.

There is always something you don't cover. The contractors just love it! I don't buy it! Waiting to cancel a subscription that I rarely use. No return call yet. Guess I need to force the issue. This is not good.

It took several weeks to get an appointment. My previous warranty company had a better turnaround time. No issues to report with the technician as we ended up cancelling. Not super excited about rescheduling knowing it will take weeks to get another appointment, but it wasn't avoidable.

The technician was very nice, knowledgeable and professional. My problem was with the customer service department at CHW. I felt like they were not trying to fix my problem. I eventually had to ask for a supervisor. I was told that it would take up to 24 hours. The resolution person was helpful. Thank you Lorna for making my day end well.

The response time was speedy. The total process was easy especially online. I had a backed up toilet. The technician responded, analysis the problem and fixed it. It was no hassle. The best part is, I only paid the service call fee for a problem that would have costed $600 or more to fix. Get House Home Warranty. It's one of the best investment you will make.

My call was rescheduled several times due to contractors not showing up. This contractor showed up on time and immediately diagnosed and solved the problem in a professional and courteous manner. I would use this contractor again. Additionally, Choice staff was great to work with regarding the multiple reschedulings. I appreciate it.

I'm very pleased with both the expediting my claim and the response of the technician. Once he determined what the issue was, which turned out to be thermostat, instead of putting the replacement off until the next day, he came back and replaced and fixed our problem. My family is very grateful that we were sent a caring person. I had surgery that day and to return home and the air conditioner was working was a Blessing. We commend this technical and would definitely recommend him. Thanks for sending someone who cares about a person well being.

The Sears person was great and very experience. Did a very good job. Answered my questions and explained everything to me. I was 100% pleased. Thank you for sending a very great experience gentleman. I am very pleased with the job he did.

Worst warranty company on earth! 9 month long claim never handled. Found out the last call they made for my claim was 7 months ago. I had to find someone myself and got someone to my house the next day and fixed 2 days later. Then CHW found every possible reason they could not to cover the repair or any portion. DO NOT AND WILL NEVER RECOMMEND CHW TO ANYONE. And I will definitely spread the word of my awful experience.

HVAC is Not cooling in the downstairs. Hvac may have a bad fan motor. It is not turning. It is Hot in the house. Looks like it will be Thursday before we get it serviced. 4 day to get services that is a little long. I could have got serviced today with a local repairman.

It's been 3 days since I placed a claim. You gave me the option to get my own technician because you couldn't secure one yourself. I did so and the technician came out to diagnose and provide a response to CHWclaims.com. They did so and you're now asking for more information from them. Meanwhile I sit here without AC in the Arizona desert. Your service is the worse I have ever dealt with and will be filing a claim to reconcile this matter. I would not recommend you to anyone. This my first claim and possibly my last.

This is the 2nd review I have done on service man Miguel and my opinion -- very VERY Good service from this man!! Knew what he was doing, did his work -- answered all questions -- give him 5 stars and an A+.

Back after 1 year. Realtor on new home set us up with another company. Good to be back with Choice. In renewing, representative was very informative, polite, and accommodating. We start anew in a month and look forward to choice warranty service.

I subscribed and paid for a 5 yr. home warranty w/ CHW. I operate my own business; I understand customer service. My expectations are reasonable, and CHW falls way short based on my experience. The schedule to have a technician respond was a week away . . This doesn’t work when your refrigerator is not working. I lost $300 - $400 in food due to the amount of time my claim was scheduled with a technician (thank goodness the problem was not my AC). I was told by a “claim’s rep” that I would get a phone call from a claim’s manager or supervisor . . NO CALL ever came my way. They just don’t seem to care!

Could not fix refrigerator. When appt made for oven never showed up. They never booked appt. Another delay. Still waiting on my oven. When I called company to ask where part was man was rude and hung on me. Said he could not track part and didn’t know when it would be in. When I said, "You could track anything," that’s when he hung up on me.

I am very happy with the service I received with my garage door, the reply was fast and the service top of the line. Smoky Mountain GDS was fast, courteous, and respectful of my problem. I would not hesitate to contact them again. Choice Home did a fantastic job in getting my problem fixed.

I would only get part of a question...when I started to answer they would start asking me the same question. I tried several times then they sent me to a rep. He did well! I have a contract with you 2025 so I can only hope it gets better if I have to call again!

After buying 2 warranties one for myself one for my mom then I’ve gotten Several phone calls saying they can lower My service fee to $60 and lower my price if I buy another year… Not sure if the calls were real and why now lower my price… We live in Wisconsin. I may cancel before 30 days… I’m a little confused for all the calls from different reps.

Technician was courteous and knowledgeable. He was willing to explain the technical issue with me and explain what he thought the issue was with our hot water heater. Even though, we are not sure at this time the problem is fixed, but he told me about the next course of action he will be taking if what he did would not fix the problem.

Started having trouble with our dishwasher. Called CHW. They sent a repairman. He came and fixed it in no time. Thanks CHW. Choice also had a repairman to come and fix our air conditioner all this happened in a matter of weeks. You can sure depend on Choice Home Warranty.

I was glad that I call Choice Home Warranty because it was easy and they were able to answer any questions and gave me a good price for my home warranty. So if you need a good home warranty check out Choice Home Warranty. You would be glad you did.

Updated on 08/12/2021: On Sunday (8/8) my dryer went out in terms of not creating heat to dry the clothes. I called Choice Warranty the following day and made a claim. At first, Choice Warranty was having difficulty finding a technician in my area (South Suburb of Chicago) to come out to do the repair. However, the following day I got an email from Choice Warranty advising that they found a technician and he would be out on Wednesday (8/11) between 7:00 -11:00 am. Joe from Zion Heating and Cooling arrived at about 9:00 am after first calling to notify me he was on his way. He was able to make the repair within 30 minutes. Very pleasant and helpful repairman and spoke to me about what caused the problem. I only had to pay the regular service fee. I was quite happy with this overall experience.

Sales Executive Adam **. I really appreciate Adam for help. If I can give 5 stars then I will, he did very good job, he was very helpful to me. Looking forward to talk to him again in future, thanks Adam.

Choice Warranty did an amazing job. They were able to schedule me in earlier than they expected! They called me with updates. I would highly recommend Choice as a warranty company. Easy scheduling, knowledgeable technicians, time-sensitive addressing of the issue, and followed through every step of the way.

I was able to get a weekend appointment which was important to me. My dryer was repaired quickly without any wait time. My service man even swept years of dirt accumulation from behind the dryer for me. Overall a very good experience.

Shaun answered my call and was VERY, VERY courteous to talk with on the call. Unlike others, he was very easy to listen to my complaint and work with me to get it resolved. It was a pleasure discussing my issues with him. Please compensate for doing a FANTASTIC!!!

The response was quick and the conversation was pleasant and succinct. Choice currently has the best rating of all the home warranty programs (I Checked before I called). I am sure you will live up to your reputation.

Your representative was very professional and courteous. Also very persuasive, which is a very good talent. He sold me on this warranty and should be given a ATTA boy for it, for I am not persuaded very much. I ALSO RECEIVED THE EMAIL, quickly so I am impress, hopefully this will be a good decision on my part. Time will tell.

The worst experience in my 45 + years in real estate and home warranty deals. The trade people are usually good. The Choice Home Warranty people that are higher up are horrible to try to deal with. And it takes forever to even get a 15 minute talk with them.

CHOICE Home Warranty isn't only easy to use but is super convenient for the average home owner. I've had my warranty for approximately 8 months and have made 3-4 claims and I have never had any issue. It was easy as sending a message and within 48 hours a contracted service person was at my door.

AC crashed in house we just purchased - like the week we are moving in. Choice Home Warranty had a tech out quickly. They did a "temporary" repair and got the unit blowing cool air. Thank goodness as it was 102 deg. Temporary repair. Hope to have unit replaced.

We just purchased a home warranty plan thru Choice Home Warranty and the service could not have been better!! The representative was very courteous and was able to save us a great deal of money on a multi year plan and also lock in the rate on top of reducing our out of pocket service call expenses. Could not have asked for or received better service!!! Keep up the good work!!

My AC system was not working. It was fixed very quickly. The contractor was able to fit my schedule due to a vacation. He also gave some tips to have the AC run more efficient. I would recommend Choice Home Warranty to anyone.

Satisfied with ac service Ct master. Did awesome service. He friendly and professional. Good job Alex. This the best experience that ever have. Yes I will recommend Choice home warranty. Thank you. We will always will be working with you guys.

We had a service call on Friday. It is now Monday and we still haven't heard anything about our claim. How long do we need to wait? Either the Tech hasn't submitted it or Choice hasn't decided what to do. Either way we are no closer to having our issue dealt with.

Anita **

CHW quickly responded to my issue. I contacted them on a Wednesday and an appointment was scheduled with a service technician to come out the following Monday. I like the idea that CHW gives you ALL the information about the technician; name, date, time and their phone number. This allows you the flexibility to contact the technician if the time does not suit your schedule.

Technician was great, professional and knowledgeable regarding air conditioners. Repaired the problem we had. The only concern was that he did not wear a mask when entering our home which is a big deal given the times we are in. Instead I wore a mask when dealing with him.

The techs were scheduled quickly and arrived on time. The tech fixed the AC quickly. The other tech identified the cause for the refrigerator and ordered the parts. I like their quick response professionalisms. I would like to recommend them.

So far a seamless fix, just waiting on the part to finish the job. The repair person was very professional. When I contacted Choice. It was a simple process to get the ball rolling on the repair. I wouldn't hesitate to buy another home warranty when this one runs out. Thank you!!!

Our ac unit freon line developed holes from normal wear and tear over the span of 10 years which caused the compressor to go out. Choice HomeWarranty has poor decision making as always & decided it was from NOT normal wear and tear! We will be changing our warranty company once our term is up.

Technician was able to identify and isolate the problem but was unable to repair the problem during his initial visit because a new part was needed. The new part was ordered and the technician returned and installed two days later.

James was extremely helpful and provided all the information I needed to make a decision about coverage. It was also helpful to have a specific person to contact with any claims questions in the future. He provided clear explanations about the coverage and the billing process.

Was very pleased with the ease of purchasing home warranty on my home. The site was very easy to navigate and coverages were explained in great detail. I feel nothing was left out. Time will tell if your service is good or bad. Based on your reviews however, I should have nothing to worry about. I would certainly recommend to a friend or family member!

Customer service rep would not check to see if I could get my refund on a check. He kept telling me no. Until I told him that I have been with Choice a long time and never been treated this way. I did get my check.

A technician name Andra inspected the issue and he is going to report to Choice Home Warranty for further approval and further visiting and repair. I was told that I have paid the $85 service fee, it is a one time payment, next visit would not charge anymore. I am looking forward to hearing your response. Jian **

Submitted my claim Mid day and in a matter of hours an appointment was set up for the next day. I appreciate the quick response I get from Choice Home Warranty. This is the 2nd claim and both have been a easy to place.

Choice is no longer a good choice. Now they are denying claims based on criteria in which you’d want a home warranty (e.g. things break under normal wear and tear - not covered); even when you have a maintenance plan in place (e.g. HVAC). Buyer beware. They must have a limit on claims' lifetime they’ll cover for a customer and then start denying claims. They took our renewal $$ paid up front for 6 more years then Choice started denying claims. The last claim denied the plumber/provider said they have never seen Choice deny that service. Something fishy going on. Filing a complaint with the BBB.

CHW refused to pay for repair and call and said to talk to a claims rep to review my claim. I did call and got a sarcastic person that would not listen to what I had to say. She just kept referring me to a page and paragraph. I have never been treated so rudely.

My claim for repairs on my AC was denied. I had to pay out of pocket for the repair. What is the purpose of having a Home warranty program if you have to pay out pocket. They didn’t help secure a discount with their own.

Reported issues with our AC Units in July. Had a vendor assigned, who apparently notified Choice that they could not service our units. Choice did not reassign, so on day vendor was supposed to arrive, no one showed. Had to call choice to get new vendor. New vendor was assigned and arrived the next day. AC was repaired. Choice should have reassigned vendor without me having to call.

I called four times. Left five messages and email and I never got a callback to explain to me what the procedure is in getting your money back from Mr. Rolando **. That is not good customer service at all from your company till I got a call from Britney. She was great to explain everything to me. I still feel I didn’t get a fair amount for the microwave at all with the microwave cost $489. They only gave me 248. That is not right. Next time I’ll look for a different service company. I have four homes with your company.

Great work on my unit. I wish you all would have been available next day or had emergency service same day. However, the employee was friendly and had great conversations. He was knowledgeable and quickly got to work. He already had what he needed to do the repair. I didn’t have to wait until he ordered it.

We were very pleased at the outstanding service and glad we received a new garage door opener under the Choice warranty program. Juan the technician was great, very prompt, courteous and informative. He completed work as promised and did great job cleaning. We highly recommend Choice.

This is more about Pioneer than Choice. They were called out twice in a 26 day period. The workman Ryan was GREAT but the owner, Ron **, whom I had to deal with on the phone, along with Edith (working under Ron ** instructions) was awful. I mentioned that it was not fixed right the first time and it had only been 21 days and that I shouldn't have to pay the service charge again. Edith and Ron both fought me even though I called Choice and Rodrigo helped me by sending them an email confirming it. I had to call and reschedule until they got the email. I got it but they said they didn't.

I really like the service provided because it is timely, affordable and high quality. The Technician was very knowledgeable and had the right equipment and well organized. He spend time analyzing, and the completed the job with professionalism and cleanly.

The repair man was very professional. He was on time, respectful and very knowledgeable about the my brand of washer. He made sure he explained what was wrong with the washer. He was well versed in Choice process and policy.

I was very satisfied with Rich, the service technician's work, who came to assess the noise coming from the upstairs air conditioning unit. Once he replaced the old fan motor with a new one, it has been running noise free which is especially important during the hot summer months. I was pleased with Choice Home Warranty who quickly approved the replacement work to be done after Rich consulted with them leaving me to pay the expected $75 service fee.

I did not have the service worker at my home since the very knowledgeable worker gave me great advice and while he suggested I get a surge protector on the A/c unit which would not be covered by the Warranty, he was very helpful, so I cancelled the work order. I was really surprised at the response time Choice gave me to respond to all my requests including making a timely appointment for service even though I didn't need it. Thank you.

I was offered $191 for a $300 microwave. I was told if I waited a month they would go on sale. I Sent your contract info to her and have not received anything back. It also says you will install it but I was told you wouldn't. Not good experience at all.

Russ from Prompt Appliance repair seemed to know our problem just from a phone conversation. He came in, confirmed the leak problem, fixed it and was out in 15 min. He was very knowledgeable and did fast work. I would recommend him.

I had a 3 hour A/C outage on 08/03/21. I called Choice Home Warranty and got a mechanized voice that asked me to give my claim info. I called Choice the next day. They said my tentative appt was 08/06 7am-11am & have me the name of the vendor AB & E heating and cooling. I called them and left a message. No one ever called back on 08/04 or 08/05. I called on 08/06 and spoke to a man who never apologized for no call back, but a technician would be at my house by 11am and would call before he got here. The technician called at he was here at about 11am. He was professional, looked at my unit, said he could find nothing wrong. I had asked a friend interim because the temp was over a hundred every day this week. He told me to turn the system and leave it off for at least a half hour, I did that and the system must have somehow “rebooted” itself because it came back on! I asked the technician Rich to look at it anyway, just in case. He was here about an hour and 15 minutes. I gave him the service fee and he was gone.

Since I have been waiting almost 4 months for the original contractor to replace the failed recirc pump, the only thing I am happy about, no relieved, at this point is that Shauntel, my case manager for this claim, and Jose, agreed to reassign my claim to new contractor. In any case, they were both apologetic and understanding once this matter was brought to their attention.

This guy was great, fixed my issue in no time and was very professional and courteous. I highly recommend him, will call him if I ever need help in this matter again. He also pointed out some problem areas that I will call him to work on.

The technicians were very helpful and they were very smart. I love those guys. They did a great job. I hope those two technicians would be the one to come by and do the work at my house because they were really really did a great job and it did it quick.

We had our AC unit stop working and called Choice. They got a repair crew out the next day and it was repaired. The contracted firm was exceptionally fast, knowledgeable and courteous. The AC unit was repaired and working in less than two hours.

Immediate response to my claim once it was made. I was informed of the status throughout the process. Now waiting to have the job completed. Very satisfied with the prompt service. I highly recommend this company to friends and family.

The 2 tech. that you sent out with Americas Air was very good. If I ever have another AC problem I would like to request that you send the same 2 guys out. THEY explained everything to me before they did anything. They took their time and was very thorough with the exam of my problem.

The tech who came out was great and diagnosed the problem. However Choice Home Warranty chose to replace the refrigerator rather than repair it. This sounds good however they gave me only a fraction of what it will take to replace it and in the form of a Lowe’s voucher. (Which I have not received yet and I have been without a refrigerator for over six weeks now) I would prefer to have choices of where to purchase my appliances as a better price may be available elsewhere and since they covered only a fraction of the replacement cost price is essential for me and my limited income.

Good service, he was very nice and professional. Got the job done very quickly. I put the order in on Sunday night. He was here on Monday morning. Thanks Choice. I would recommend to a friend and I did. I would use them again, he was from Sears.

They were very quick about getting a service rep out to the house. They did an excellent job. The repairman was very respectful and knew exactly what to do to fix it. I would recommend Choice Warranty to anyone who needs a warranty.

He came to the house with knowledge to what needed to be repaired and gave honest answers to our questions. Also he will let us know if it’s just a part that should be replace or if we should replace it with a new oven.

This has been the worse experience. My original claim was placed 8/4/21. It took the technician two days to come out. He did a complete examination and determined the unit was dead. I was later told another technician would have to come out for a second option, but not until next Monday 8/9/21. So no hot water with kids in the house for close to a week and I still have a few more days until the new technician get approval. This has been a horrible experience.

Did not expect my garage door to stop opening, but who does. This was my 1st claim since I purchased CHW. After entering in my information I got an immediate response for an appointment in 2 days. Worked for me. Technician called and arrived within the time window. He evaluated the issue (broken spring) and called CHW to get the job approved. That only took about 10mins. They would cover $300 for a job estimated at $335. Not sure why they didn’t cover it all but I was happy. Took him about 1 1/2 hrs to complete and door was fixed. So, for $100 (35 + 65 trip charge) job well done. Technician was very nice, professional and cleaned up after. Always a nice touch. :)

I would like a contact number to call them when I ever needed service. I would like a contact number. I signed up August 6th.. Signing up was easy but I would like to be able to talk with someone because at 88 years old I can't read the contract on e-mail. Could you sent me some info by mail? I would appreciate this very much. Thank you.

The technician they sent to home was great and took care of needs and was personable. However dealing with Choice Home Warranty is a joke and they don’t care about your customer. Does not return phone calls/emails after making a claim. Highly do not recommend using CHW. Go to another company for your warranty’s needs.

The front door would not remain closed which made the clothes washer useless. I filed the claim Thursday evening around 9:30 pm. I received an email Friday morning informing me a repairman would arrive in the afternoon. The repairman arrived on time and began his evaluation. He repaired the door but found other problems and reported them to Choice. Choice determined it would be best to replace the washer. We decided to select the Lowe’s e-gift card. We are now waiting for the card.

Pay a certain amount of money a month and when it's time to use service they give you minimum amount for something that cost more. Then after you speak to the people you have to wait another three weeks to get the money. You need to purchase the new item so what am I really paying for the service for. Need the washing machine to wash clothes. That is several more weeks added on have to go to laundry. Not fair.

I was very please, they were on time and very polite. They did such a good job. Were efficient. There had been a problem with appt, time but that was taken care of the day before. They were very professional and I would use them again.

The technician from KJ Mechanical HVAC was very professional, pleasant, and friendly. Very knowledgeable about HVAC. I would recommend this company to other people. But I would not recommend CHOICE Home Warranty to anyone else. It appears to me you all not cover a lot of what you are saying and what the contract list. But the company was a nice company.

Salesman 'Anthony' from home warranty walked me through the starting of a home warranty policy with ease. Great communication & clarity along with cost made me feel comfortable with my choice. All documents were immediately emailed to me for my review along with his contact info. Painless interaction! Great start.

The Choice Warranty has sent many technicians and has completed the process of replacement. CHW will send a Lowe’s Gift card for $736.00 in order to buy a replacement Fridge. Send this gift card now please so I can apply it to the purchase. The store manager at the local Lowe’s says the process can’t be acceptable but he’ll credit my account if the Gift Card is processed and sent to me immediately.

Submitted request online and technician was assigned. Job was completed quickly. All was very easy to do online and getting approval for troubled part to get replaced took less than an hour. After approved the technician sent an email and scheduled the next visit to complete the job.

I was very satisfied with Blake’s plumbing with your call center not so much. It takes too long to receive a returning email. 6 to 24 hours is unacceptable. Needs improvement and also your pricing went up from 65 to 85.

Choice Home Warranty is not reliable. One might expect that if an appliance fails a suitable repair or replacement could be expected. I submitted a claim for a dishwasher that no longer works. After the repair person said a part would need to be ordered I received word from Choice Home Warranty that they had determined it would be more cost efficient to replace it vs repair. They have now offered me a $256 gift card to Lowe’s to replace a high end Jenn-Air dishwasher. They supposedly replace your appliance with a similar product and features. I cannot find a dishwasher that is similar to mine for less than $1100. If you are considering a home warranty company I would look elsewhere.

We had a plumbing stoppage in our kitchen and when it became apparent that we could not repair it ourselves we filed a claim. I filed the claim around 8 PM and received an immediate response with my claim number and a message to say it was being worked. First thing in the morning (7 AM) Laszlos Plumbing was assigned. They called shortly after and the issue was fixed by 10:30 AM! They did a great job! I can't believe how quickly the issue was resolved! I am so happy with Choice Home Warranty and very pleased at who they choose for repair. I am so glad that I have chosen to have home warranty insurance and will never, ever consider another home warranty company!!

I have swimming pool coverage. The four filters are encased in this filter housing. This component is part of the coverage. The only thing that can happen to it over time is cracking. The claim was denied. I am really not sure at this point why Choice would include the housing in the coverage. 'Cause nothing else can happen to it.

Connecting with Choice was easy and painless through the automated system. Called and had an appointment set for a few days later. Work was completed quickly but unfortunately we had to have him out again as the microwave stopped working again. It was explained that it's a process to find the cause of the problem which can take time and possibly multiple visits.

Overall, good experience. I didn’t know there was a 30 day window to accept the claim, but that was probably my fault. That was a bit confusing, so I had to have the technician come to my house. When I got the option to receive a gift card it was 1/2 the amount that was originally offered. The team fixed it, but that seemed a bit unusual.

Hope I will be as pleased as I believe I will. Had a nice conversation. Glad my neighborhood helped with my fees. We will look forward to taking care of things as needed. Very pleasant conversation with Matthew. Your rates are fair. Nice to know pricing does not change.

We are disappointed with the service. They were supposed to come tomorrow now can’t make it. Now we have to wait till Aug. 23 to come and fix it. Long wait for a microwave to be fixed. Your contractor is not too fast.

Very professional and efficient. They answered all my questions and gave me a great offer to renew my insurance without losing coverage. They also gave me a good deal on the price. Overall, it was a quick and great experience.

I originally selected CHW for its thorough coverages and pricing. Garbage disposal was first issue to occur. CHW responded within a couple hours with a call from their recommendation shortly after. Repair appointment was scheduled within 24 hours of claim. Technician was prompt, friendly, professional and diagnosed the problem immediately. He gave me an education on the issue and how to resolve it. He fixed/reset the disposal and left within 15 minutes of arrival. Wonderful experience with CHW and with plumber recommendation & its technician.

Jerry was very professional and was able to diagnose the problem with my AC unit. He was very accommodating with my work schedule which was very important. He was able to get to it sooner than what he estimated. I really appreciate that. I would highly recommend this company!

Our first experience was not acknowledged. Our dishwasher quit. It was reported around July 15th along with our AC unit. Someone came out about the AC unit after we called a heating and AC company. The Technician was polite, he did the bare minimum exam of the AC. Put Freon in it. Said it may not last...It has a leak and left. On 08-02 our WH went out...still nothing on the DW from 07-15. Finally spoke with a person at CHW, DW will be reviewed on Mon 08-09. However, great results with WH. Claim approved, same day for new unit. Just waiting for new WH to be installed. WH technician was fantastic. Did his report and emailed to claims before leaving our house. Restoring my faith in CHW.

I put in a service request and within hours I had a technician contact me. My new door will be installed at the first of the week. I love that I can contact them for a eta abs if Ed’s provided. My experience thus far has been awesome! Xoxo

When I signed up with CHW I was under the impression that you took care of repairs in the home. But with your little fine print at the bottom of your contract, you get out of a lot of these repairs. Now in your surveys you ask if I would recommend your company to others. I have to hesitate on that decision. You don't cover everything inside the home. And that is my beef with your company. I had an electrical problem and you wouldn't cover it. Your advertising is **.

I have and would refer Choice Home Warranty to family and friends. I am very pleased with how quick and easy it is to make a claim and get my appliance fixed as soon as possible and the service tech is very professional.

I reported a claim when my air conditioner went out and they responded promptly on the phone. The guy was professional, friendly and respectful. He was also patient because he listened very carefully to me while I explained the problem to him. He then created a ticket for me with accurate description of the problem.

Very happy with my repairman from Choice warranty. He was here on time. He diagnose the problem and the part will be coming in by next week. Very happy I have choice warranty. Been with them for over eight years. Service department is excellent.

The Company came at convenient time. She was very Professional. She Assessed the issues and made recommendations. She Sent information to Choice for approval. She Got a quick response back. She followed up with me to get the ball rolling.

Was pleased with Mr. Clog Plumbing Service in the service he did cleaning traps on all sinks. Was a little slow getting started, but once he did get at the jobs he was very thorough. He is welcome in my house.

Small repairs are paid/approved most of the time. However, for example - a/c repairs are hit or miss, even if the based requirements are met by the client. Also, when a unit, like a fridge, needs to be replaced, they offer small amount. If a client challenge the claim, they assigned a person to process the claim. This person never tells you that you have X amount of days, the client plays phone tag and at the end the case is closed claiming that the client never answered calls. PS, at the end they never pay anything for the replacement. That’s their goal, collect premiums and after find anything so they don’t have to pay for claims. As I mentioned, for small claims they are ok, large ones be prepared to pay in full.

The gentlemen that came out diagnosed the problem and have ordered a part and will return to install. Both men were courteous and knowledgeable. This was my first time to use my service policy and it was relatively easy although I prefer speaking directly with an individual rather than using online to schedule the appointment.

My experience so far with your company is really bad. I will be giving it one more shot and if one more thing comes up that it doesn't cover. Then I will be going elsewhere. I appealed my washer because they say it's not wear and tear but no information about how it's damaged and it would have gotten damaged. Maybe more clarity and helpful people as to what is covered and what is not. Customer service had been really bad. People don't know how to answer my questions. Overall very unhappy with this warranty program.

Choice has given me peace of mind that I can get my issues taken care of with the proper expert care. So far the persons that came to my home have been very professional and respectful of my home and making sure that I understand the procedures taken.

I am a realtor. Of over 30 years with a large amount of dealings with all warranty companies. I have never been treated the way this claim has been handled. I shared the email with other professionals in the AC BUSINESS AND REAL ESTATE Business. This denial should be reevaluated and made while for a person that has had your warranty for years. Please get back with me ASAP.

The staff with your company were great but the repair tech leaves a little bit of bad taste. He was here yesterday looked at ac unit. Said it needed Freon. Said it had a leak. He needed to get approval from Choice before he added Freon. He was here at 9 and at 4:30 he hadn’t called in for approval and I called choice this morning and he still hasn’t called in for approval. I left two messages for him to call me and he hasn’t returned my call. I hope he has a reasonable explanation why I was left hanging in 90plus weather with no air.

Professional service. Fixed the problem right away. It took two days for you all to find the right one for the job but my washer is fixed. I am pleased. Thank you. I will tell my friends to use your service.

It took 46 DAYS from the time I filed a claim and two techs who were assigned but refused to do the job because they weren't being paid by Choice warranty enough. Till a tech was found who did the job 54 days after I filed the original claim... Clear Reflection Pools and Spas did a great job... Just saying 54 days from the first work order till the repair was done...is that considered a reasonable amount of time?

Mitch from Sun Devil Pools did a great job on repairing our pool motor. He came on time and let us know when he would be here. Highly recommend Sun Devil Pools for pool/spa repairs! The pool is working perfectly now.

Our electrician arrived at 11 AM, having let us know he was on his way and how long it would take to get here. He found the problem, solved it, was helpful and friendly. We will gladly have him in again if we need him.

Home warranty are attentive to my calls I and needs and I timely manner and I would recommend people for this company. I like the new phone service and how they answer to my car. I have never use the online service but I am sure it is as good as the phone service so if anyone is looking for a good warranty company I would recommend this company home warranty

My experience with Choice has been horrible, even worse than American Home Shield. I just got their service in April. I called them out for a dishwasher diagnosis/repair in July. I thought I was going to get a repair, but they said they would payoff the dishwasher rather than repair it. But the amount was a fraction of the cost of a comparable unit. So I asked for a case manager to discuss it. I set up appointment times via their website to speak to this assigned person. Twice this person did not call. I tried emails and phone calls with no success.

Sammie was my A/C tech and he was very knowledgeable, hard working and explained everything he was doing. He was also very nice and friendly. Most importantly, he found the problem and fixed it. My drain pan and main line to my A/C was clogged.

Ecolamp technician was very polite and worked hard and long until he completed our electric repair. Choice Home Warranty was very responsive and quick in getting us a contractor to repair our electrical issue. This is the first time that we had to make a claim and everything went perfectly.

The guy was great. I think his name was Joe. He showed up on time. He diagnosed the issues with my dishwasher. He was very nice. He called in the claim and that's where things got tricky. Joe is a good dude, but he's shackled by "the system". Free Joe. Let him go out into the world and help people. Joe is a force of good, he fixes things. We need Joe, now more than ever. It can't just be about your bottom line. There's so much more than money. Free Joe, free yourselves. America needs this.

The compressor is taking too long to arrive. I Need my compressor because I need my refrigerator to work properly so I can have cold drinks in my house and proper food. I would appreciate it very much if you could hurry up get it fixed

The customer service with setting up and appointment was awful. I had to call back three time to get my service set up. I think having this cover is useless because the font cover nothing. I had to replacement stove and dishwasher because the stop working was old. I ask what do you all give for replacement? He said you had to have someone to come out. IT'S not worth having. I have to really think about renewing my plan when the time come

Would NOT recommend Choice Home Warranty to anyone. We regretfully renewed our warranty. Only Way Heating was amazing and would recommend them to anyone. They were courteous and worked with us explaining the repair. They stayed late to make sure the job was done.

Greetings. Have had a good experience with Choice Home Warranty. I have been a customer for the last 2 years I believe and have always had good prompt service. This has been the third time I have had an issue with my water heater. Fortunately it is still under manufacturer warranty. I feel the previous technician should have done more and pursued the warranty route and replaced the unit.

Technician was polite, professional, and efficient. I would have given a higher rating, but CHW made us wait without air conditioning. Once the technician arrived, he quickly ascertained that the problem was not the filter or anything inside. He quickly diagnosed a problem with the capacitor and replaced it, fixing our AC.

Service request was handled fast. Only issue was received confirmation email at 5am on the day tech was supposed to show up in 6hrs. Due to late notice had to reschedule with tech. Tech did a great job, was fast and very courteous.

I called first but then at the suggestion of the automated recording I filed a claim online for a ceiling fan issue. I received a quick response with a scheduled appointment for a technician to come out. The issue hasn't been addressed yet but at the moment I'm impressed.

I called And submitted a work order claim for my air conditioner which had stopped working. The repair technician came on Tuesday and problem was identified and repaired. It was a very hot night without air on Sunday and Monday nights. Thanks for the prompt response of this problem. I don't have any more to say about this issue.

The technician from Rogers The Group was most knowledgeable and professional. The gasket on the dryer drum of my 4 year old Samsung dryer had shrunk, which allowed clothes to get in the crack and burn. The drum was replaced. I highly recommend the Rogers Group (TRG).

Leo was very helpful and straight to the point. He provided all of the information needed to make an informed decision. A home warranty that provides all of the necessary coverage is very important. The costs involved is equally as important.

I am pleased with the help that I received today. I really appreciate the help that I received from customer service department. Thank you so much. For a while I had some hard feelings about Choice Home Warranty but today you all restored the trust that I had with you all before. Keep up the good work.

Answer all my questions and made me feel like a valued person. That my problem would be their problem and they could handle any matter that would pop up. After having a bad time with one of their competitor I feel I made the right choice.

The initial contact to file a claim was easy, very direct. There is time delay waiting to speak with customer service representative. I received service for my air condition claim. The service was timely and the technician from “Only Way Air” heating and air addressed the problem.

Satisfied with the experience of filing claim online Wednesday evening. Correspondence by email regarding appointments have been very informative. There was a quick follow up with a service call scheduled for Friday afternoon. But it was rescheduled for the follow Monday morning. The claim was for a refrigerator not cooling. A long time to wait. Waiting for Monday to share follow up.

Air Conditioner went out. Suffering from heat exhaustion. He was a life saver. Great service with a smile. Very patience. Heaven sent. Got it up and running before I could bat an eye. Gifted hands. He asked a few questions. Then stated. Yes. I can fix it. Music to my ears. We're in heaven now. Nice and Cool. Thanks a million..

I could not recommend Choice Home Warranty enough! They are a fantastic service, I am so glad my neighbor recommended them to me. We just had a serious plumbing issue. I called them and was able to receive assistance immediately. The plumber came over within 24 hours and worked hard to fix our issue. All it cost us was the copay! Thank you so much Choice Home Warranty for being there for my family! I will make sure to happily tell everyone home owner I know to be enrolled in your reliable and affordable services!

Very good service rendered by Michael. He was prompt and thorough and explained what had to be done. Did not have to wait to be scheduled. Very patient and willing to take his time to get the job done. Waited patiently for approval.

I love that I can log in to my account on the website and submit a claim anytime, 24/7. The process is simple and quick. I like that I get text message updates and emails regarding my claim status. That’s all I have to say.

The lady I spoke to was well informed and answered all my questions. I look forward to doing business with Choice Home Warranty. I feel secure about coverage on my home and of anything breaks I can count on them.

The technician was ok, but the insurance claim process was very disappointing. Some of my claims were wrongfully denied even after going through a case manager. She was not very helpful and understanding to say the least. My experience with the case manger will definitely discourage me from recommending the company.

I was a little frustrated that it taking so long to get an appointment time to speak with the assigned case manager that will handle the claim. However, once the case manager call, she was extremely friendly, understand, helpful, and ready to help solve the problem quickly.

CHOICE assigned a technician immediately when notified of my issue. R and D appliances was amazing when they came to service my appliances. They verified the concern and started working on the noted issue. My experience thus far has been great. I am waiting for a replacement appliance however I am confident all will be well.

Good day I recently signed up customer Rickie ** with your services at **. It was on 19 July. Representative Mike was more concerned with getting me to renew my warranty than any mention of the bonus of 2 mths to my renewal status time frame for signing someone up. I'd like a response acknowledging this please. Thank you

I've only had one prior claim and it was handled satisfactorily. I have just placed my second claim and am currently waiting to be contacted by the technician. I don't have anything else to add at this time.

I have had this company come twice to my home to see what was wrong with my refrigerator and to come back with the parts. Both technicians quickly knew what the problem was. Neither one of the techs minded me asking lots of questions. They were patient polite and did their job I thought quickly. I would highly recommend Appliance Express to anyone. From now on I want just them to service my appliances

The technician was very nice and professional. The garbage disposal did not work and had to be replaced. Very happy with the service. Carlos was right on time and knew what had to be done. I would recommend him for any future plumbing issues. Thank you.

I recently switched Choice Warranty from one your competitors and currently have 3 policies. My first experience has been a nightmare - I placed a call on Monday 8/2 and of today you haven’t been to get a tech to fix my microwave.. Spoke to a customer service rep everyday this week and still don’t have an answer..help!!!

The repair guy did a good job of diagnosis of the problem. Was friendly and courteous. Would highly suggest him. I have been a customer of Choice for some time. I even recommend them to my daughter. Even though they seem to have a problem finding a technician they do always get the job done. I would recommend them to anyone looking for a good service company.

I had to appeal a claim that was denied. I was told that my leak under the sink was not due to wear & tear. That's impossible! Choice allowed only $100.00 towards the repair. I was very satisfied with the technician (Harris Plumbing). However I was not satisfied with the Case Manager response to my claim. I will search for another home warranty company in the future and will not recommend Choice to my friends. John L.

I as a homeowner don't know what condition my equipment is in when it is working properly. To deny my claim for a preexisting condition is dishonest to me. This is my first experience submitting a claim and I am very disappointed. Now I am stuck with a home warranty company that I have already prepaid for the next year on a rental property and my own property for the next three years. I will not recommend your company to anyone I know!!!

Definitely not what I was expecting. I called on a Tuesday to put in a ticket for maintenance on my Dryer. I was expecting to wait a week for someone to contact me back. Boyyyy was I wrong, received a email the same day, technician will be out that same day!!

The gentleman was knowledgeable ... Very good service. As to the replacement of dishwasher, I thought the replacement would be of full replacement value. The gift card to Lowe's was low, and the new units available are 2-3x more in expense. I guess my understanding of the warranty terms was incorrect.

This is the 4th time we have called on air conditioning issues. The bandaids keep coming off making a bigger problem each time. I have water marks on my ceiling in different rooms, we paid for a overflow 100.00 switch that supposedly wasn't covered, that has been replaced before. It costs us out of pocket on top of service call every time. Our last service was the best. Johnathan from Air-Carolina spent time tracing the numerous issues. His recommendation, new unit. I had.5 refrigerant instead of 3 lbs that it should be. Why did it take 4 calls for that issue to be discovered? Not happy with Choice warranty.

I was told, that I would receive a Lowe's ecard to assist with the purchase of a new freezer, all the meat I had in the cooler has spoiled, it's been 3 weeks, please stand by your word. I just renewed my service, $ 2000.00, I'm not sure if that was a good deal.

The unit is 22 years old. Your booklet states, major appliances last approx 13 years. There seems to be an issue with replacing my unit. What Choice says and what Choice does are 2 completely different things. Would not recommend them to anyone....I've submitted pics 2x, and the tech has submitted pics. Pitiful.

The technician sent quickly identified the issue. He didn't have the part needed so ran to a home improvement store and was able to not only fix the issue at hand but identified other issues and took care of that as well to avoid future problems.

Choice responded with a repair man coming to the house within 4 business days and had a resolution within two days. Great experience. Washer needed replacement and they provided a Lowe’s e-card for a new washer. Still waiting for that, but they stated it should arrive in 30 days.

There are a few uncovered items that I disagree should be covered under a true "whole home warranty," and I've only had one unhappy experience with a vendor. Besides those two issues, I'd highly recommend the service to anyone looking for peace-of-mind coverage for a new or existing home.

Sent out the claim this weekend that everything was frosting up, got word that Zion would be out on Wednesday. He came right when the appointment window began (first time they’ve ever come early in my experience). He got everything straightened out, talked me through what was wrong which I really appreciated. I always prefer when they tell me what was wrong and how they fixed it. Even if I know it. 10/10 for sure, thankful to have cool air in the house again.

Disappointing that this is not covered when it's the one thing that most likely to need replacement! It should be part of the home warranty coverage when paying large amount of money for the home warranty. It's a common to need these valves replaced so why is it not covered.

I was very pleased that he came that same day when I called to have my ac inspected. He explained to Choice Home Warranty about my ac that they made the decision on what to do about it. Reliable and honest. 5 stars!!!

Choice did get someone to come out within a few days. The approval to fix my AC was also done pretty fast also. I was on guard in the beginning though! Technician that fixed my air conditioner was awesome! He was very knowledgeable. Choice...I have read many bad reviews and had my own negative experience. You have gotten your payments every month for years...so you need to take care of your customers always just like you did for me this time!

Very satisfied. When they got there they knew exactly what was the problem right away. Very pleased. Overall Very Satisfied. Would highly recommended them to all my friends and family. Thank you very much for taken care of my problem.

I had plumbing issues in the basement where it flooded from the back flow causing my basement to flood and toilet to overflow and all tubs to become stopped up. The plumber was great and knew how to fix the problem.

I am sending a letter to your Manager. Too lengthy to comment here. In short, I will be looking for another Home Warranty Company! The 3RD technician who came out was very polite. The 1st technician needs to be fired!

After some severe storms, we found we had 2 leaks and Choice Home Warranty sent out a great plumber. The leaks were fixed in no time and we are very happy with the service we received and the work that was done.

The dishwasher was not draining. Problem corrected in-house at the time of visit. Mechanic investigated the situation and discovered the reason and immediately repaired the problem. Mechanic responded by the agreed-upon time and was very courteous throughout the entire process.

There is always some exclusion, they never want to pay for anything, there’s no point in paying money for a warranty, you might as well just save your money yourself. It’s a joke. I’ll be canceling my warranty after this month.

July, 2020, my A/C was not cooling. Choice sent a service provider, Pronto, they fixed the problem. Said it was leaves in the unit. July, 2021, A/C not cooling. Choice sent service provider, Trinity. He got it running. Said it was an ant bed blocking something, keeping the unit from turning. Choice is sending Trinity back, with no charge. Thank you Choice.

I was very dissatisfied with the fact it took over a week to get a technician to my house. Both units were out and I was enduring 80-86 degrees in my home with my dog and company. Once I had the technician form Ready there it took less than an hour for them to fix the problems. Should never take a week to get someone to fix the problem.

Doing much better work now. Great customer service. Fast response this time.. I will highly recommend this company to all my friends and family members. They send me professional people to resolve my problem.. I really appreciate it the fast service. Thanks again. I will keep using this company.

Awful. Unprofessional. Pushy. Did not care about me as the customer. I am asking for upper manager to contact me on this experience I had yesterday! I want to cancel going with your company. I will be going with another company.