Choice Home Warranty Reviews

Technician was quick and courtesy, could not fix it so he had to replace was a brand new ceiling fan. I would recommend him to all my friends and family. He was very courteous and kind and he made sure I understood exactly what the problem was.

The process of signing up and the info provided was smooth and thorough. Alan answered all of my questions and it was a pleasure. Everything was explained to me and I believe I got a very good deal. I would recommend Choice to anyone who asks me.

I have to give 3 stars because the 4 hour technician time frame is not convenient. I think 2 hour time frame is plenty. Also customer service is not polite and very rude. That’s why I call sales manager directly to file a claim.

I will know more when I get callbacks, but I have always had good experiences with Choice in past efforts. But they again were very quick to notify service providers and made sure my concerns were being prioritized. I know that my needs are being addressed.

US Heating and Cooling guy was very professional and did on time service. Serviceman knows his job. Very cooperative. I hope in future I will get same kind of service, completed the work in right manner in right time.

Very professional and polite. Checked everything thoroughly and explained the problem with the air condition. He gave me the same information that the previous technician gave. He knew what to look for and proposed what should be done to remedy the problem.

Not much. The rep help me out right away and got me what I need. Did not took that long like with others company. I had others insurance that take forever to get someone on line. The only thing today was that the voice machine was not picking the voice, but the key numbers worked perfectly, no problem at all. Other than that is all good until someone come and fixed.

Greg was our salesperson. He was very friendly and not pushy!! He offered us a fair deal and followed up with the email as he said he would. The plan seems fair. My daughter has it and she told me to get it. I hope I don't have to use it, but it's worth the security of knowing we are covered.

Completely,100% satisfied. Highly recommend your services! Fast, accurate service. Customer service person very helpful. No long wait period to talk to a live person. I have and will continue to recommend Choice Home Warranty to Family and Friends alike. Thank you for all your help in resolving my issue.

The technician was timely and effective at their work. No complaints with them, only praise. However, Choice Home Warranty's service has been a terrible experience (quite possibly the worst I've ever experienced). My claim was immediately denied. After talking on the phone to appeal my claim, I was repeatedly told the same information, and only the same information. It was as though I was talking with a brick wall. Overall I have felt cheated/rigged by Choice Home Warranty's contract. Specifically, by the following phrase under Coverage "... Known or unknown pre-existing conditions are not covered." It is as though any claim I (or another homeowner) would write up can/will be denied. I plan to switch companies.

Ac motor replaced, and I’m glad Choice Home Warranty responded professionally for my need and sent a technician and fixed the issue. Now the ac works just fine, I’m glad I choose Choice Home Warranty, so professional. I will definitely recommend Choice Home Warranty for all of my friends!

Representative did not inform me of a $75.00 service call fee or explain if it is a fee for this call today or if it's a fee each time you have an incident for service. I need to know that. Thank you.

The technician came on time, checked and found the problem. He replaced the component and the Air conditioning system is working now. He is friendly and helpful. I am happy with his service. He could also improve if he can give me a call half hour before he arrived.

Earl was excellent. He resolved my problem on my bathroom faucet and is a nice person. He was professional and worked quickly. He was able to identify the faucet problem and fix it. Also, he went to get a lubricant to make the faucet turn. Easily. Prime Property.

I noticed water leaking from the garbage disposal, on Friday July 2, 2021- submitted claim the same day. A technician was scheduled the following day. They were prompt, personable and professional. The garbage disposal was replaced. I was extremely satisfied with the prompt service, as it was the 4th of July weekend. Yes, I would recommend Choice Warranty.

Very professional and tries to accommodate the customer as much as they can. I have used them twice now. They fit me into their schedule to get my Air Conditioner fixed sooner than given date. I would highly recommend them for any repair that anyone has. This company truly has "the person" in mind, not just making money.

Terrible experience with sales rep. Authorized my card for payment without my consent. I told him I needed time to think about the offer but he still went ahead and charged my account. When I asked to speak with the manager, he said he was the manager. I had to cancel my policy. People who treat me like this don't deserve my money.

Jerrod was very aggressive on sale of extended "special" policy for seniors a 6 years policy. While I appreciate his effort, I do not know that I will be around to use it in six years and I can not afford that cost. I am pleased with the one year contract and if you raise your costs substantially I will reshop next year for a provider. I would like you to tell Jerrod that pushy sales personally turn me off and he was close to my canceling my payment immediately due to his sales style. I like being treated as a valued customer not a cash cow. I also had a difficult time trying to get the start date to July 29, 2021 because I could not photo my current contract and send it via email.

The scheduling was not efficient, had to change my appt 3 times over a 2.5 week time frame. When Christopher ** arrived, efficient service, evaluated problem, went to Home Depot for parts, returned quickly and repaired showing me the cracked part causing the problem.

Excellent response time both from Choice and Sears Service technician! Part was ordered and received and appointment for installation is on 7/16. Couldn’t be happier and technician was very knowledgeable! So far I’m not regretting my decision to purchase my home warranty from Choice! Good job!!!

The technician, Sammy, from CORE was very knowledgeable and helpful. I was very pleased with his service and would recommend him and his company. And I appreciate that Choice saw fit to replace the fan. It was a very agreeable experience all around.

I have been with Choice for 10 years and have been happy. They are fast with claims and if they can't find a tech within 24 hours they let you use your own which is a plus plus in my book. I will stick with Choice.

I rate my experience as good. The technicians were cordial and professional. They came within the time frame sent to my email. They went right to work. They explained a few things with the a/c and charged it. It's working pretty good being she's an old unit. I was pleased being the A/C did not cool at all before they came.

I had a repair done on my underground water pipes which caused dirt to get in the line which clogged my kitchen and laundry room hot water faucets. My claim was denied because the clog happened only two weeks after the Choice Home Warranty coverage went into effect. However, when dirt gets into the line it can happen at any time. It only takes a few seconds to dirt to get from the point of repair to the faucet that it clogs. I was told many items including Faucets were covered when choice wanted to sell me a policy but when I filed a claim I was told that the things they told me were covered are not covered. I did not check Choice’s reviews before purchasing the policy but a brief research showed 7,606 BBB complaints. I purchased my policy on 5/21/2021 and it went into effect went into effect on 6/21/2021. I filed my claim on July 1, 2021.

Very pleased with repair of our Kenmore Dryer. The Sears technician did an Awesome job in troubleshooting and fixing the issue. He was in and out in under 30mins. He was very professional, courteous and friendly. The only thing I would have to say was he didn't arrive within the time frame window that we were told but this was not his fault as he had a heavy workload that day that put him behind schedule.

My experience with the claims department has been a problem. I had my dishwasher repaired only to wait 3 months to complete. The technician were well qualified and professional but there was poor communication between the service company and Choice claims department. I was told by the claims department to resubmit the claim for my dishwasher repair and pay another service fee of $60. They paid the additional service charge and 3 weeks later the unit was repair. The repair company I would recommend but choice warranty department handled the claim poorly. The claims department said my second service call would be credited to my account and used for a future claim.

Every time I'm asking for service I'm waiting for the excuse why it is not covered and in most cases they find an excuse. So now I'm paying for the visit and also pay for fixing it myself. Had the same problem with my AC unit, my refrigerator.

Choice warranty is on their job at the moment, and assisting me in serving my appliance and what I needed to be done and they assured me that it would be taking care of. And I appreciate everything that they are doing for me and my family

I'm Jeni's mom, Janet, and I was the one who talked to Ken **. We are purchasing this for our daughter's new but older home. Ken was well educated in your product and spoke clearly. He explained deals with me and my husband when it came down to the money part of it. We very satisfied with the coverage and the discounted price we purchased for six years. Ken was very patient to let us talk alone while he sat on the phone and waited for our decision. My daughter is thrilled to have this coverage. Thanks

Great service, timely, professional and efficient. I am very pleased with the technician and the result. It was a good experience all around. There really isn't anything else to say other than I would recommend Choice and Iron Mountain Plumbing.

I was happy with the Service, the appointment was booked on time and the technician sent was knowledgeable, polite. Very good service. He suggested me to contact Samsung for the issue not covered by warranty and Samsung replied and my icemaker is already replace by the manufacturer.

Aaron offered me one free month but the contract does not reflect that. Please correct the dates and resend. Otherwise he was very helpful. He did make several additional offers, however, we are satisfied with the current coverage. I have been contacted by many representatives and I hope these emails and text messages will cease now.

When I first purchased Choice Home Warranty & filed my 1st claim (which was on my A/C in the middle of summer) it took over a week to get the warranty company and technicians in sync & on the same page, so to speak, therefore I was frustrated & let Choice reps know it. Since then I have had excellent service and have recommended your company to friends.

Maria took the call, said our contract does not cover a leaking roof. We have a Total Plan which does cover the limited roof repair. Hard to hear and understand her at times. She was polite and double checked all info.

We were so pleased with the immediate service rendered to alleviate the problem with our hot water heater. The service provider was experienced and helpful. So glad we decided to enroll in the program. Thanks for keeping us informed throughout the process. We have already recommended service to our daughter.

The tech came earlier than stated. A/C did not have time to defrost!! Consequently the tech did not return. It took many more days for the tech to return. It took many days for my A/C to be repaired. My text was not answered in a timely manner. I called several times & did not receive a timely response. The tech was super!!

The technician was very knowledgeable. Give me tips on how to running my unit best. I will definitely call him for annually maintenance from now on. I loved that he called to inform me he was on is way, give me the time to put my dogs in the room and avoid the noise of their's bark.

The person I spoke to on the phone to sign up for Choice Home Warranty was absolutely kind, knowledgeable and so very helpful. It was much appreciated. It's good to know that such people are out there to help the public. Thanks.

Ruben ** from Polar Vortex was very responsive to my first call. He came the next day and diagnosed the problem, reported the issue, received approval for the repairs and resolved the problem. I highly recommend using Polar Vortex for any HVAC issues.

You cannot collect premiums automatically from customers and deny their their legitimate claims, what a dishonest set of people. I filed a claim with you guys and within a few minutes, you denied it on basis of not not wear and tear, you’ll never get my business again.

I would give this 5 stars, but it's not repaired yet. He was very knowledgeable and says it only needs some parts which will be delivered and then installed in 2 weeks. Meanwhile, we have no dryer. Just hoping he is correct in his diagnosis.

The first time I called the lady put down that I had a leak in my washer and noise. They sent a guy to fix my washer, I told the technician that nothing was wrong with my washer, he didn't do anything but that was $85. He said I needed a plumber, I paid another $85 to the plumber. This guy said my pipes were loose. Also I might need a PRV also. He sent his diagnosis in to you all and you all denied the service. Out of $170 and problem not solved.

Arrived on time. Took the time to listen as the d/w went through cycles. Told us he would order the part if approved and we would be notified of next steps and when he would be back to install the pump.

Submitted trouble. Did not Return Call. Waiting for callback. Still waiting for call back. 7/1 still waiting for callback. 7/2 still waiting for callback. 7/3 still waiting for callback. 7/5 still waiting for callback. 7/6 still waiting for callback. 7/7 still waiting for callback. 7/8 still waiting for callback.

The guy Martin was awesome. The only thing that I would change is the window for him to come was 11-3 so I was here all day waiting and about 3 he called and was running late. Not a problem he called. But a smaller window to be here would be nice.

The technician told Choice warranty that are problem was due to normal wear and tear even though the fitting looked stripped which could’ve been caused by normal wear and tear. Choice warranty refused to cover the repair. We have been long time customers and I am upset with the outcome.

I feel like I’ve been stuck a bunch by home warranty. Every claim they found a way not to pay it and I’ve been paying my money for two years so George Foreman need to quit advertising home warranty sucker punch.

Technician did not call to tell me he was on his way and he did not take his shoes off or cover them when he came into my house. Other than that, it was a good experience. That’s all I have to say about it.

He needs to know how to communicate with customers when they leave messages and if he is running behind. Other than that he was good. Also would be nice if he had all the parts on hand instead of leaving coming back.

My technician was on time and very nice and pleasant. He did a very good job. He gave me good advice about my warranty work. And clean up after he was done with his job, gave me his business card, thank me for my Army service. Very nice person with good service manners.

Icy garage door opener stop working, I request the service, they assign a technician who supposed to come in 3 days, on the day of appointment technician informed me that there is no availability for another two weeks, I ask them then why they took the appointment, they said Choice Home Warranty just put them on schedule without their knowledge, I called back choice, they scheduled me another technician which came after 10 days, Overall it took 12 days someone to come and resolve the issue. Not acceptable.

Took over a month to get service on washer from when I first called in. 1st appointment after waiting about two weeks I was told by the company they don't do work for CHW. Reporting this I had to wait another two weeks before my washer was serviced. Very dissatisfied on time to get service. Service man who answered the call was very professional.

The technician that arrived to check out the issue I was having with my electric dryer was professional in his presentation, patient in listening and answering my questions and an overall kind individual. I look forward to having him back to fix the problem.

Just signed up for the 3 year membership. Will see how this company pans out after our 30 day waiting period. Nate ** was very informative and worked with us on a plan to fit our needs. The company has been around for many years and have their on technicians in area.

He was courteous and asked if I wanted him to wear a mask. He figured out the problem quickly. Gave good advice on what to do to keep the dryer working properly. I would recommend him again and also his business he works for I would recommend them again.

My AC went out due to age and Choice denied the claim claiming that it was not normal wear and tear even though the unit was properly serviced and maintained. The unit was old and they denied replacement of the compressor due to age of system. Seems like double standards.

There was a stoppage in my bathtub and my toilet was running. The claim was very easy to file and the contractors came right away. They were very professional and fixed the problems. They also told me how to fix the stoppage on my own if it happens again in the future.

I was pleased with the service. I hired the plumbing company to do other work for me that was not warranty service. I am supposed to write at least 40 words, but the plain simple true statement is that I was satisfied with the service.

The technician that came to my house (Mike) was very professional and understanding. He explained everything thoroughly and showed me the items that needed repair or replacement. He was prompt and we discussed pricing and what the warranty would cover.

Alex was very thorough in all aspects of service. He called before both appointments to let us know he was on his way. He was very kind in explaining to us what the problem was. He also kept us notified of what the warranty would cover, getting the part ASAP and then installing it all before lunch! Would totally recommend him for all a/c work!

Can’t really give an accurate comment as we won’t have a tech to look at our air unit until 7/14/21. Can let you know more at that time. We are happy with the other visit to repair our dishwasher and refrigerator.

I was searching for a home warranty and saw that this company was rated #1. I called and asked for information and signed up. It was easy, explanation was clear and the price is right. Hopefully, this will be the case when I need any future assistance. I'll keep you posted.

Very pleased with the service we received to diagnose our air conditioning system. Our unit was completely not working and we called -- the earliest a tech could come out was a week later so wasn't so excited about that. However, the tech was professional, courteous and competent which is really what we were looking for.

Experience w Choice Home Warranty customer service over past 6 months has declined in quality. They seem too busy to care. Don't return calls and once even condescending. It seems the CSR team is outsourced and needs training. The automated after hours phone system is flawed and incorrectly enters data w no means to change it. I've had multiple Choice plans on several homes and have used them as realtor also. I will not be continuing in future.

I have had the same problem with this refrigerator for the past 3 years. I have had no problems getting it repaired, but it appears to me that after so many times, you would replace it. It is really getting aggravating.

So far we are at the beginning of this claim. Everyone has been professional and helpful. But we are at the beginning of this claim. I hope this service will continue throughout the claim process. We are having to handle this phone as I am out of state.

I have been a member of Choice Warranty for a few years now, and although they are quick to respond I have been disappointed in their latest actions regarding a claim on my LG refrigerator. Although the fridge falls under the warranty they refused to fix an ongoing issue we have been having with the fridge. We had to pay for a technician to come diagnose the problem just for choice to say they will not fix it so we're out the $65 dollars for no reason. Again, their responsiveness is okay but their unwillingness to help long term members is unsatisfactory.

I called the technician that was to service my A/C and explained that the loss of air was causing a medical situation for me. He was able to work me in for an earlier time. I really appreciated his concern and professionalism. He was a very nice person to work with.

Happy with Service. This is the first time under Choice Home Warranty that we have received this type of service. This is a good review for the contractor RJ Plumbing. The technician was really professional and the service was fast and on time. Great Job RJ Plumbing.

I think you all are a BIG JOKE. We will be sure to share our experience with the Better Business Bureau, attorney General along with social media. And our very reputable Real estate agent highly known in our area and use to advertise for you all. You all treat your customers very poorly. We had insurance on appliance and you all have given the most ridiculous excuse on not pay anything towards the damaged product. Making ridiculous excuses about where our refrigerator sits. It has sat on the same spot for years and you all are blaming the wall for the damage. When home was build that was the area they built for. Placement of fridge same aS SO MANY HOMES THAT ARE BUILT so again you all are a joke in customer service. Now to send my info to people who will listen to consumers and not pull excuses out of their ** as to why they don't stand behind the warranty. Have a great day.

First off Simon, my agent answered all of my questions and clarified any areas I didn’t understand! Secondly he really looked out for my welfare and applied discounts (veteran & senior). Your customer service is tops along with your product.

Have to fight to get any claims paid. Tech says it’s normal wear and tear and should be covered. Company says no. Have an appliance upgrade. Still won’t replace to existing level of appliance. Horrible customer service. Refuses to let you talk to anyone else or even give info as to who to call.

I'm hard of hearing so I find it difficult understanding some of the individuals that answer calls. Maybe you could get them to turn up the sound. They do repeat themselves when asked. Other than that all else seems fine.

The amount you allowed for the dryer I think was fair, the Lowe’s e-gift card is what I don’t like especially that it might take up to 30 days to receive. I bought the dryer today with my credit card. Hopefully I will get the e-gift card soon. Thanks. James

I called in to see if we were covered with a leak in our ceiling. I had told the young lady that we had a leak in our sitting room ceiling and we believed that with all the heavy rain and wind that it was quite possible that a few shingles on the roof might have lifted up and caused a small leak in the sitting room. She came back and said yes we were covered and gave me a claim number and she would put in for a repair and I would get an e-mail today to set up an appointment and when they came they would charge me $85.

The a/c unit cut off and stayed off overnight. Suddenly it started up and was fine for a few days then cut off again. The Tech used a meter of some kind on a tube/pipe! Said unit was low on Freon. There’s a leak but can’t fix it until unit is maintenance and cleaned. Choice won’t cover the cost of getting unit maintained, but will cover cost of repairs.

Fast and efficient! I was just signing up to receive a quote, when a representative called me. He told me about different options and rates to find the best plan for my budget. He was very informative. I found this company while reading an article about helping seniors get more from their Social Security checks. I would encourage anyone to look into purchasing a home warranty. It could possibly save you thousands of dollars!

The young lady that helped me was very informative and helpful about the program and what I get for my money. It will be better than what I had before and cover more than what I had before. I look forward to receiving the service they have planned for me.

Kenny was very professional and amazing to work with. He took care of the AC issue. I am very happy with choosing Home Choice Warranty. Kenny was early to appointment and always keep us up to date on where he was.

My experience with Choice Home Warranty was horrible. They sold me a policy based on how quick they would get a contractor to help us up. Our AC went out on Jan 2nd (control board on furnace was defective). We called them and they promised they’d get us someone in 24 hours. Unfortunately, they did not call us back. My wife kept calling back and finally after 24 hours, they told my wife for us to hire our own contractor, which we then did. We submitted all the requested documentation to get our invoice reimbursed but they denied the claim. Their customer service is horrible. They were of no help, and in my opinion, not at all worth buying a home warranty policy from.

We had to wait over one week for a call to discuss the amount we will receive for the replacement of our fridge. Then after the call we were told we would have to wait up to 30 days to get the gift card to purchase the replacement fridge. And we had to buy it from Lowe's. The date to renew our warranty is in August and I seriously do not think we will do it if we have to live without a fridge for up to 40 days.

Service was good. The corrections were made and now working well. He was on time and professional. Would be willing to call this company for work/extra service not involving Choice Warranty. Thinking about some upgrades and got quote on doing some extra electrical sockets to be available outside in backyard gazebo area.

It keeps getting worse. No reimbursement on appliances they cannot fix. Need to set up an appeal a month in advance to argue a minimal reimbursement. If lucky, you get a modest Lowe's gift card. No check or cash. After 7 years I am leaving.

Air went out July 4th around 10:30 PM. Didn't realize until the following afternoon when the house started getting warmer. Submitted a claim and then had to wait as house was getting hotter. After 7 hours, you get an email letting you choose your own contractor but that was around 9:00 PM when it was too late to contact anyone. Had to spend a night in a house with 82 degree internal temp, which included two children and a dog. It was pretty miserable. The repair cost a total of $100 and was fixed within 20 minutes of the phone call. Some items such as heat and air should be handled quicker than others. We could have had this fixed the day we reported it if there were less stringent guidelines.

First of all, I reported the issue early on a Thursday morning. The Company that was assigned could not get to it til the following Thursday! Many other companies advertise next day service. I was stuck in the house unable to get my car out, go to church, grocery store, etc. for 6 days. When the company finally got to me on Tuesday and fixed the door, Choice Home Warranty denied the claim. Also was charged $89 for a service call when my contract with Choice states $65 service charge.

I was not expecting to sign up right away but I like that they work with you. Of course I have not used it yet, hopefully I'm still happy with my policy when I have to use it. It's hard to review something that you haven't used.

The technician's work was exceptional. As far as Choice Home Warranty's commitment to sent a technician was terrible. Had to wait for almost a week for someone to come out!! Very disappointed with the time it took to get some out to me after 3 calls.

When we purchase the warranty I was told that all parts were covered. Now you all say you can't replace the door gasket seal. We are very disappointed and dissatisfied. Due to what we were told when we purchased the warranty and now what we are being told. I would not purchased another warranty from you all neither would I recommend you all to anyone. The door gasket seal is not normal wear and tear. That's a failure in the material it's made of. We just don't like being told one thing and not all of a sudden that does not apply. That's bad business practice. On a scale of 1-10 ten being the highest, right now I have to put Choice Home Warranty at a one. 1 being the lowest.

Choice Warranty provides good response time to requests for service and quick response time to next steps after diagnosis of problem. When a decision is made to replace an appliance rather than repair it the issuance of e-gift cards to replace the appliance is slow.

Very happy with coverage and prompt service. Definitely recommend. Has saved me a lot of money, with appliances and new AC. New hot water heater, repair microwave, and range. Good quality work. Will recommend to saves me thousands, very happy

Tech was great, right on time, knew exactly how to fix problem, explained to me what to do in future if it were to happen again. One of the best vendors that Choice has ever sent to my home to fix a problem.

The service gentleman was on time and polite. FYI After the service home warranty deemed that we needed a new washer but the amount is far less than the cost of a new washer and the amount should be increased somewhat to get close to the price of increasing cost of washer especially at Lowe's. Thank you, Donna **

Placed claim online about 5pm Sunday July 4th, 2021. Repairs not made until Tuesday, July 6th, 2021. Southwest Ohio was having temperatures in the upper 80's to mid 90's. EVERYTHING ELSE WENT WELL!! Technician was very nice, friendly, professional quickly diagnosed problem and speedily made repairs. He was prepared and had all needed parts with him. I have already recommended CHW to a friend that had a bad experience with another home warranty company.

Was great. Saved a lot of money, I'm very happy I made the CHOICE. Best investment for my home. Spend a little saved a lot. Gives us peace of mind, everything is covered, inside and out.. This is a must have and not just for the big things like roof, ac, electrical but all my appliances.

This is the second time in three months that our refrigerator has stopped cooling. Originally repaired in April. Same problem again. Different repair sent. Parts ordered and received. Waiting for repair to return on July 9 to install parts. Hopefully this resolves the matter.

thanked me for my business and was gone. No mess or trash left behind. Very professional.

To get right to the point: After the plumber left our home, I turned to my wife and said, why did we wait so long to call? These men were friendly and professional in their appearance and in their work. Thank you.

The technician did a great job and showed up promptly. I would recommend him to everyone. Choice Home Warranty is terrible. They make promises and do not follow up. You pay the monthly premium and they deny your claim. I would not recommend them to anyone. If you need a home warranty company, go elsewhere, you can never get a hold of them, they take forever to call back. Customer service is not in their vocabulary. Over all bad experience with them.

Truly an outstanding group of professional young men, knowledgeable, polite and punctual. Will keep you engaged in conversation too make you aware of everything going on. Once done, they don't leave a mess. Any other issues I know who to call.

The tech that came out to fix my AC unit was professional, suited up, and completed the service in a timely manner, he seemed to be very knowledgeable in his profession. The company CHW sent was from Lindsay Heating & Cooling. Tech was Alex. Thanks Alex.

Stan was very accommodating to work with my schedule. When he arrived on time, he quickly assessed the problem and took care of it promptly. He was respectful and cleaned up the work area. I would recommend Stan and use his services again.

The technician was prompt and called me to tell me what was wrong with the washer & the dryer. He is ordering parts and then will come back to fix the washer/dryer. He made the appointment sooner than Choice said he would come.

My case was closed in April with no resolution. No part, nothing. It was just closed!! Had to pay another $65.00 to open a new claim. Asked to speak to a supervisor and was told someone would call me back. No call back. Representative could not reopen the old claim so I had to pay for a new claim. Not my fault!!! I asked twice for a supervisor and no call back. Why was my first claim closed?!?!

Our experience putting a claim in online was very easy and super convenient being able to do it all online. We are very satisfied with our warranty thus far. Our last home warranty was all over the phone which was not convenient at all.

Fast and reliable service! Good price! It is so convenient to file a claim on line! The technician is professional, he come on time and he can answer your questions you need and want to know and nice talk.

In just one with Choice Warranty for our home couldn’t go wrong! I have referred 3 customers already and your company hasn’t given us any reason for any bad service. Don’t stop on your #1 priority Choice, your valued customers! Thank you.

Unsatisfactory experiences on 3 separate calls:

Fastest response we have ever had...less than 24 hours. Repairman came and fixed the compressor successfully. Used the online site rather than phone to report problem as it was right after holiday. Happy client! We will be sure to spread the word!

Tech arrived 5 days early (thank you). Knew quickly what was wrong, an hour later, all fixed! We were so happy to see the tech arrive early! Terrible having a refrigerator not working, food spoils, drinks not cold, etc. Glad the tech knew exactly what to do.

My water company advises me that I've got a water leak. They sent a tech with a leak detector and advised that the leak is beyond where the water enters my home. I've made a thorough search inside my home, including my attic and outside, including my pool...I have no obvious leak. I called CHW and followed procedure. You advised me that the subject company would be at my home, Tuesday, 7/6/2021, between 3PM - 8PM... They were a NO SHOW and did not call. I called them at 4:30PM and received a recorded message. It said, "leave a message & they would call back." At the end of this message, It said that they could not receive any more messages as their message box was full...I will call you Wednesday, AM....Don't call them before I call you.

This was my first request for service and I am very pleased with the service I received. I needed to have a burner on my cooktop changed, the technician came, checked the cooktop but had to order the burner. He returned on 7/0722 and installed the new burner. I was very satisfied with the service from the appliance company and the professionalism of the technician. He made sure he checked everything was okay before he left. I hope my future services if I need any will be as good as my first visit.

Needed a home warranty. The salesperson was very helpful and got me what I needed with a great price, and a set price for all call outs. He was very knowledgeable with home warranty packages and got me where I could afford the package I needed.

Joe was professional, answered all my questions, was very neat and clean and was timely in coming and putting the disposal in. Excellent service! You should keep this guy. I was very pleased with everything done and very happy with Choice. My first repair call.

I am choosing CHW because of the ratings. It was disappointing that I immediately received two emails, one being my rating opinion, What should have been sent was a copy of the contract defining the exact covered items. This is not a good indication of what is to come.

Ac appointment quick, fix in no time. Didn't have Now my place feel cooler again. Filed online, got appt in two days, tech came out, took about fifteen minutes, paid my little fee. Now system works fine. THANKS You all!

Yes, I would definitely recommend this service to a friend and/or family member. I appreciate the quick response, that we received when I called concerning a potential plumbing problem that we were experiencing. The Customer Service department was professional and polite and that was very encouraging to me.

My Ac chose to quit on the fourth of July, when no HVAC businesses are open. The Choice Home Warranty online claim service was easy to access and within 24 hours, I had approval for a diagnosis and a repair. No phone calls, no waiting. Checked in with the claim status which was very responsive. I couldn't be happier with the process. Check was approved. Everything worked well.

My condenser on my AC went out and the tech said it was due to normal wear and tear. Choice Warranty told me they have people working for them who used to be in the field and they say it wasn't. There's a major company and could help me but they're leaving me out in the heat. It's like they looked for any reason to blame it on non normal wear and tear. So my condenser is 7 years old. Why did it go out? They can't say.

Very fast and quick response to my air conditioner getting fixed. I have had other home warranties and this was by far the best so far. Thank you. Also I didn't have to wait on hold forever like other companies.

Very easy and convenient to use. Didn't even have to talk to a human and was done making claim under 5 minutes. I would definitely use again and refer a friend to this program. I have used before and claim was fulfilled within 3 days. Thank you.

DO YOUR HOMEWORK!** DO NOT USE**. First, DO NOT USE THIS HOME WARRANTY! BEWARE! STAY AWAY. On their site it says "Electrical: ✓" and that is it. But yet they don't cover MOST electrical issues. We had flickering lights and utility room that kept throwing a breaker. We put in a request through Choice Warranty for a tech to come out to resolve the issue. We paid the $65 fee and Choice sent out someone from BW Electric. When the guy arrived he stated our breaker #18 needed to be repaired, he also stated the light in the recessed housing was bad. He said he would see if Choice would allow him to replace. The tech came out a week later and was not allowed to replace the light and housing. He did however fix the breaker.

Charlie was very polite and informative about the product. He spent the time needed to satisfy my questions. He was honest about the needs of some of the products available. His concern and knowledge is what caused me to continue listening to him, without being too forceful.

Wayne was polite and professional. I really appreciate the great service. He took the time to make sure I understand my options and how it works. It is not common to have knowledgeable and efficient transactions in today’s world. Wayne made it easy.

They haven't come over to service my air conditioning unit yet but the experience I have had I liked. I would be glad to refer a friend or another family member to Choice Home Warranty. The last time I used them was for my heater which happened to be during the winter time and I have had no problem since.

My signing up for Choice Home Warranty was somewhat lengthy because of all the choices offered by Jabbar. It was worth the time. He was very patient with all my questions. I look forward to having your excellent service.

A few weeks ago I filed a claim for no power to my door bell. It was denied. Then I had to file a second claim for no power in my living room and lower bathroom. It turns out they were related so if my first claim wasn't denied I wouldn't had to go without power to my other two rooms.

The technician conducted a thorough examination of the dishwasher, listened to the issues I had and when he concluded his work, he stated that the machine needed replacement. I appreciated his work, timeliness and honesty. I would highly recommend him to anyone in need of good, honest work.

Talked to two sales rep today about covering an additional home of mine. The first one I talked to was outright rude and was sniggering and appeared condescending. I decided to not do business with him and worked with another rep who was also. Although not as bad as the previous one. It looks like there is a serious lack of accountability and training which does not bode well.

There was a COVID-19 delay (backed-up appointments) but the repairman, "Jacob" was outstanding. He was professional in all respects and obviously both highly knowledgeable and skillful at his job. He devised an effective workaround while we awaited parts, then installed them in a correct and timely manner. This guy was good!

My laundry room drain backed up and I was able to put a claim in with CHW by phone through their automated system. CHW alerted me by email that they had organized a plumbing company who could come the following day. It wasn't a dire emergency, but CHW still acted quickly to provide a plumber's service the next day, and I so appreciated that quick turnaround, thanks!

The technician repaired our dryer efficiently and quickly. The whole claim process went very smoothly this time. I appreciate that it didn't take too long to get my dryer fixed. I like that Sears was contacted for this repair. Thanks.

When I called for service, I didn't realize that both were leaking! However, when the company came out to repair toilets, you all approved for both of to be fixed. Thank you for your taking care of our repair. I did have to pay two co-pays. Which was fine with me.

Very pleasant experience with my salesperson. Answered all my questions. Now, let's see how great the service is... My sister uses this company and loves it. She had 3 things go bad in her home and they were great to her.

I am happy to get this opportunity to address my concerns. Choice Home Warranty has great customer service representatives, however the technicians in my experience are unprofessional and lackluster when it comes to servicing the clientele. I have experienced no call and no show on several occasions from the techs. I hope that you can do a better job of screening the techs that are affiliated with your company.

One claim was not covered but took your office 10 days to tell us (was told waiting on part which was not true). Other claim we are at 13 days and still not repaired or timeline of when it will be done.

He was a true representative of your company. He was knowledgeable, patient and friendly. Because of his delivery he was able to get me to take your three year plan. I will definitely refer your company to my friends and family, thank you

Sink in bathroom did not drain properly due to blockage in the trap. The trip was cleaned and put back in. The system was checked and is working properly. The work was done properly however we were asked to pay 245 dollars which was not expected. We should have paid only 45 dollars. It was a big hassle.

Pin hole in copper tubing caused leaking in bathroom from toilet. Claim denied but still charged $85 fee. We were without water for 2 days and had to pay an independent plumber. I will never recommend Choice Home Warranty to anyone. There was no rust on the shutoff valve which is their reason for denying claim.

Tech was very quick, efficient - he did a great job. But I continue to be a detractor on our whole program/service. The reimbursement amount is dismal compared to what I can buy out in the marketplace.

Worked on air conditioner. Very nice and informative. Would recommend him. Should be back today to finish. He worked hard and explained everything as he was working. Explained what was wrong and what need to be done to fix it. Thanks.

They provide a good service but contract is more in their favor. Almost every claim I file something is not covered. My dryer is broke again within 2 months of being repaired. Every time I CALL THEY EXPLAIN WHY MOST THINGS ARE NOT COVERED RATHER THAN WHAT IS COVERED!!!

Your company has not covered one repair that has been needed since buying this home. You gave every excuse as to why it’s not coverrd from preexisting issues to power surges. The whole damn house is preexisting. How are we supposed to know a what’s already an issue if the home inspectors didn’t even see an issue at the time. I’m going to call to cancel this bogus warranty this week. I WANT MY MONEY BACK!!! I heard you were the worst/Now I know for certain it's true - you are!!

The guy that came out was nice and helpful and was so sorry that he had to take 2 payments for quick jobs. We both thought that the 2 things he was looking at should have only costed me one fee and not 2.

Very professional, efficient and he also wore a mask. I would recommend Tray to my family and friends. My son, Brian **, in Humble, Texas uses Choice at my recommendation. My experience with Choice Home Warranty has been excellent. The two times I've needed help it's been there. I did not like The Old Guys when you used them as their service was slow. Tray is outstanding.

The whole process was amazing! The service tech was extremely professional and quick. From the time I put in my service ticket to having my AC repaired was about one hour. I was definitely not expecting the quality of service that was provided. I will continue to use Choice Home Warranty.

We contacted Choice on Sunday July 4 for a emergency. We had to turn water off due to the cut off valve on toilet breaking off. Was told they have 24 hours to find a plumber even with an emergency. They did send a reimbursement request, we had already contacted a plumber could not wait 24 hours. The plumber came fixed the problem but was not interested in filling out the paperwork required for us to get reimbursed but the plumber was great, arrived at our home a little earlier than our appointment and did not charge a emergency rate. Would highly recommend Hiller plumbing but not Choice Home Warranty.

Lance determined the fan in my outside AC unit had locked up. Once he submitted the claim to replace the fan and as soon as it was approved, he returned and replaced the fan. He was true to his word and showed up in the time frame I was given. A true professional I would welcome back to my home. I would recommend AAA+ to all my friends and family.

Choice Warranty has been a great deal for us as the price is right as is their service to cover the cost of our replacements have also been great. Friends of ours will also benefit by purchasing a Choice plan to cover their appliances and other things.

Exceptional service. Prompt to contact and arrange service technician appointment. Works with repair company to agree on extent of repair to my satisfaction. I have used Home Warranty for Air Conditioner, Dryer, Microwave AC compressor. Have been satisfied with all services and their prompt contacting reliable service companies!

After completing an online review of several home warranty companies I reached out to Choice Home Warranty due to their high reviews and comprehensive coverage.. My expectations were exceeded. The sales representative was professional and friendly. He was very knowledgeable about the coverage and price plans and worked with me to find the best coverage value for me. I definitely recommend Choice Home Warranty.

Pool pump went out, I called Choice Home Warranty to file a claim and they sent a technician the following day, the pool pump was fixed and I only had to pay the deductible. If it's always this easy to file claim and get 100% good results I will renew the home warranty again. This was my 1st time filing a claim.

The refrigerator had a leak and the technician identified the problem very quickly and made arrangements to repair it. We were very pleased with the service and would recommend CHW to friends. We also had an electrical issue with a ceiling fan and the electrician identified the problem and made arrangement to return to repair.

Air Condition stopped working from 07/04/2021 and I submitted the claim which is claim number **. CHW sent the technician from AV&E Air Conditioning Service to diagnose the problem. The technician told me that air condition was old and it's normal wear and tear and there was nothing I could have done to prevent it. But CHW denied the claim. I called Excellence Air and they said also it was old air condition that was wear and tear.

I received very poor service from reps at Choice warranty. Took them 3 weeks to find a technician to come to my house and diagnose the problem. Finally Billy from Air Repair came and he ordered parts and then choice warranty took another 5 days to approve repair. Billy's service was excellent and I give him 5 stars but to choice warranty I give 2 stars and very disappointed with customer service reps.

I have received a substantial value from my home warranty. I am capable of doing most small repairs myself and it’s nice having the coverage on everything else. The repairs have been timely and the technicians have always been very professional.

This is the 2nd service call for the a/c in less than 2 weeks. How come a new work order has to be issued for the same appliance? T ** was very helpful. I wonder if I contact the company that maintains the A/C?

I would like to say, that my husband and I have been searching for the right home warranty coverage for many months. We were pleasantly surprised to receive a call today from Choice Home Warranty, with the right price and all the coverage we need for our home. I definitely would recommend Choice Home Warranty to anyone and everyone who needs this coverage.

Unit had frozen and would not operate at all. Water and waste material were returning to basin, Attempts to get the disposal operating again failed - time after time. The only remedy was to replace the unit.. Choice's technician assessed the problem and made all necessary repairs.

AC not working. Was told that it was not covered referring to fine print in contract. Choice should come out and look at what they will insure before signing up customers. It's always "That's not covered". I am not renewing. I am done with home warranties!!! Do not bother me again!! It's a money making racket!!!

Being a household with 5 teenagers, I panicked when our washer quit draining. It took a week to get a repairman here to look at it, but thankfully he was able to fix it on the first visit with a new pump.

The Salesperson was awesome. He appreciated my service in the military and ensured I received a great veterans’ offer, He was very professional and knowledgeable and courteous. I received a great deal by taking the three years option. Thank you!

Initially, I was told via email I would hear from a repair person within 6 hours. My next email response said I hear within 48 hrs. Just over 48 hours from our initial break down, the technician was here. He returned the next day with the part to make the washer good as new. It is now much quieter and pumping out water.

Just to say, thank you for your help on the home warranty information. It was a pleasure working with you. I will read the contract and if I have any questions I will get back to you. Thank you. Michael ** Surfside Beach, SC

So polite and listened to me. Checked the unit and also went in the attic to check things there (it was in the afternoon and blazing hot). I hope if I call again you will send his company to me. Ancient China.

Omar made a good argument to Re-investing on my Home coverage. Thank you for your recommendations. As a widow I appreciated his effort. Although I hope not to need any major problems handled. Having had your service before I know you are a quick response company. Dionna A

We didn't know we had to call the service guy to agree to the appointment that was set on the papers I printed out for the appointment. I called when he missed the first appointment and he told us that we were supposed to call him and agree to the appointment. He had called my cell number and I missed it. So we set up another appointment with him for today. All is well so far.

I received a call this morning from Tiffany, who evidently called in my response to an online inquiry. She called me rude and hung up, maybe she thought I hung but I was actually getting ready to respond since I was interested in purchasing another policy, someone from Choice immediately called back and hung up again. I then called the 800 number since I had inquired earlier by the internet to purchase an additional policy. Jake answered my call and assisted me. He was very helpful and professional, if it had not been for his professionalism and interest in my concern I would have cancelled my 2 existing policies. However I would appreciate it if Tiffany’s attitude was address. By the way I did purchase the additional policy.

Very easy experience with B&J Plumbing. They scheduled same day service and arrived at the promised time. The plumber was extremely nice and completed the job in a matter of minutes. I will definitely recommend him. Thanks for the help.

I'm switching to Choice Home Warranty after 21 years with American Home Shield. Your representative, Karter ** was Easy to work with, knowledgeable, excellent representative. I'd refer friends and family to him. I hope my experience with Choice is the same.

My experience with this claim has been very negative. Although your representatives are very polite, I feel they are evasive and unskilled in addressing the technical aspects of my claim. I have provided all the information (including pictures, written problem analysis by a qualified technician, forms and pictures); yet am told more information is needed. When asked what information specifically, they do not answer. When asked to talk to a supervisor or technical expert, they say none are available.

He came out on a weekend and fixed the air conditioner. My tenant said he was very nice and appreciated it getting fixed since she had family in over the holiday weekend. He also informed me the air handler needed cleaning. Good advice for the tenant.

Blake was very efficient and courteous. He respected us and our home. He cleaned up after himself and repaired the issue with our ice maker. I wish him success in all his efforts. I would recommend him to anyone and everyone. He deserves a huge raise.

I appreciate speaking with someone that can answer my questions & very professional. I was surprised to reach a real person after hours. I have always had a prompt response and recommended your services to friends and family. Thank you!

The following occurred yesterday July 3rd. A supervisor from Choice was supposed to contact me based on my call to customer service and he did not. The rep told me I would get a call from him within 1/2 hour. The denial of my claim was false as shown to me by the person from the repair company. His report to Choice did not show any issues for the denial. This is the first time I have ever had a problem with Choice in the many years I have had contracts. In fact I think I am on my 3rd contract renewal. Please rectify the problem per the information submitted and have my system problem corrected ASAP per the contract.

We had our faucet and garbage disposal replaced. It was well done, once it was done. I have never had an experience like this. He came to the house and said it needed to be replaced and then it took a long time for the repairs to be completed.

The problem was making very loud noisy when in operation of garage door. Repairman from Choice Home Warranty came and fixed it. My garage door is now running with smooth and quiet with no noisy. I am very satisfied with Choice Home Warranty Insurance Company and recommend highly to the people.

I called to schedule a plumber to repair a clog in my drain. I was happy that someone was scheduled the very next day to take care of my plumbing issue. I would recommend Choice Home Warranty to a friend.

Please I have not received my referral fee. I am very happy and I will recommend others. I have spoken to many friends and would like to speak to someone about me advertising for you. Please call or text me for my idea.

I was scheduled for a technician to come out on Sat. between 11 & 3, On Thursday evening we received a call that they could come out on Friday so we agreed & set up the appt. for Friday between 1 & 4.. About 10:00 Friday morning we received a call that the tech had finished his job early & could come on to our house & do the repairs.. We were beyond happy to get the air fixed so I can only say this was very good service we received. The technician was very polite & explained everything that was fixed.. Could not have asked for a nicer person.. Thank you Choice Home Warranty for good service!! Will recommend your company to family & friends..

The technician was very knowledgeable and professional. He came at the prearranged time and he did a great job replacing our broken garage door opener. Would definitely recommend 5 star garage repair to family and friends in the future. Great job!

Not happy with coverage you have and do not think your contractors are high quality and highly qualified people. I will recommend Choice if you increase your coverage with quality contracts companies in DFW area. Also, AC & Heater are the most critical for Insurance and your coverage is minimal which is not acceptable.

Service was very prompt and efficient. Our air was back up and running within 17 hours from call. Service techs kept us informed from the time they left shop to our location and kept us up to date on what was happening.

They were very open to question and answer. They They also gave me helpful. Theey gave me tips on maintenance ☺️. They were respectful and they were great listeners. I already have recommended to 3 of my neighbors.. They told me that they have joined the company..

Your technician was knowledgeable and courteous. He promptly identified the problem and fixed it. I would be happy to use this man on any project or repair. My experience with Choice Warranty couldn't have been better. I was pleasantly surprised.

This was our first time using our warranty. It was a good experience dealing with the customer service representative. I hope this continues as we move through the process. Our last company was not so great so we switched to Choice. Our appointment was booked quickly.

The ice maker on our GE refrigerator stopped working so I just logged into the Choice Warranty website and filled out a short form and quickly after that I received a text with an appointment time for when a Sears service technician would be there. I also received reminder texts and a call from the tech when he was on his way. He was able to repair the defective part on my refrigerator in about 10-15 minutes! I was extremely hesitant about signing up for a warranty company again because I had terrible experiences with a different warranty company back when I first purchased my house. However, I did my research and decided to sign up with Choice Home Warranty and my experience with them has be excellent. Everything from the rep that I spoke to who helped me get signed up, answered all my questions, to our first warranty service has been A+ all around. I would definitely recommend Choice Home Warranty!

As soon as I placed the claim, Choice Home Warranty took care of it and assigned me a company to come to my house. On the assigned day a professional technician came and fix the problem and for only $45 out of pocket. Thank you.

The technician was excellent. My problem is the total cost of my repairs was $575 and all that was paid by Choice was $210. I expected for choice to approve more than that. The way choice advertises is the worry free warranty. This is the partial worry free.

I recorded my AC problem and booked a claim online. My appt date was emailed to me for 2 days time. The Technician was a great guy that fixed the problem quickly and efficiently. No issues at all with the service which was provided to me. Problem was fixed and I am so happy.

Alex was knowledgeable, professional and most of all courteous. If there was any way I would love to have him for any repairs needed. Hands Down. Five Stars Is Not Enough. This customer service is the kind every customer needs. Hats off to Alex.

CHANGE YOUR APPROVAL POLICY, as it was when we first signed up with you several years ago. Our plumber had to wait for over one hour to get your approval to fix our sink. THIS IS NOT RIGHT. THIS TIME WASTED IS LOSING HIS ABILITY DO ACCEPT OTHER JOBS. I order to help him out, and not detain him while waiting for your approval to do our job, I paid him in full so he could start and finish the job, and go to his next job. He thanked me, and reimbursed me when you paid him. It is time for a change - don't hold back your approval, and help your repairmen to start, finish, and get on to their next job. After all, this is their livelihood.

Discovered that the oven would not work and initiated a claim. That part was a frustrating aspect of this. Finally got a call from a tech. He called in advance as he promised. He was cordial, professional and proficient. End result was a working oven. He was Dabbs Appliance Service.

He was professional, courteous and punctual. He kept me abreast when he would arrive. He got back to me when I asked a question. He knew his job and was very knowledgeable. He was a great person. I would highly recommend him for any electrical work.