Choice Home Warranty Reviews

This is the first time I used the warranty and was highly impressed with the quick response in scheduling the repair. The technician Nelso was very knowledgeable, courteous, professional and friendly. I was so impressed with the entire process. I have this warranty for my rental property. I am going to get warranty coverage from this company for my primary residence.

The technician was excellent and resolved the problem quickly and efficiently. The Office reception was terrible and has no understanding of Customer service. The way they answer the phone and greet you is terrible and their attitude towards helping is non existing. They are letting the company down big time.

We had to place our first claim recently and I was a little spectacle about how smooth the whole thing would go. Placing a claim was SO easy and they responded immediately and within a couple of days they were out to fix the issue!

Choice is a very good home warranty to have. They’re pretty quick to find a technician to resolve the problem, their promptness should be recommended. They’ll work with the home owner to ensure all issues are solved. I would recommend CHW to anyone who’s looking for a reliable Home warranty.

I was not home but my wife was very happy with the repairman. We thought the leak was from the drain. But he checked it out and he said we needed a new faucet. He made sure that we had approval for the repairs after we got a new faucet.

I spoke with sales rep, Alberto **, today regarding purchasing a home warranty. I was ready to purchase the warranty but I told Alberto I needed to clear up an issue with my bank. He was rude and very aggressive and ultimately hung the phone up on me. He was very unprofessional and I would like to say to the 'powers that be' at Choice Home Warranty: Alberto ** did not represent your company well today and you ultimately lost a customer due to my negative interaction with him.

Awesome experience with the technician. He was able to explain everything I needed to know in regards to the issue we were having with the Air conditioner. Now with his assistance he suggested some key point for next time the problem should arise again. Thanks again for a job well done.

Our technician was so professional and thorough. He was on time and shared all steps. He made the experience so much easier. He calmed our anxiety and was very knowledgeable!! We would recommend him to anyone!! We are so glad we have this protection.

I’ve been with Choice Home Warranty for few years and I was never disappointed. They have really good customer service, they always send technician right away. The estimate and co-pay is very Affordable. If somebody is looking good home warranty I highly recommend it for another customers.

Ravi explained everything clearly. Very refreshing to work with someone who speaks normal English. We are pleased with the price. He sent the requested email with plan coverage, provided his extension for us to call back. We called back, left a message. He returned our call promptly.

Called back, give info on price offer for holiday, then got a disc. let me know the coverage. He informed me he was my acc manager. Outlined all covered items. What's not covered. If I had any questions. There is a problem. Just noticed my address is incorrect. Should be ** not **, hope you get it right, it's important. Thanks.

Matthew answered my questions quickly and easily. He was so helpful. I am happy with the security of knowing that, at my age, I had this option. The knowledge that I will be able to use local repair technicians helped sell me.

I am very pleased with Choice Home Warranty's service. I know I will be taken care of with no doubt. Great customer service and make you feel comfortable with any situation. I will definitely recommend to my friends and family. Thank you!

I was very impressed with the time spent with me explaining the type of contract coverage Home Warranty provided. After the explanation and pricing, I decided the long-term contract was for us. Thank You Shawn for the information and special pricing.

Great experience. They are always available and courteous. I did this online and it was easy and fast to handle. I have put in requests before and have I always been treated with the respect and professionalism, beyond what is normally expected.

The sales rep is very impatient and seemed arrogant. He disconnected the phone when I was asking the confirmation number for the transaction. I am very disappointed with the Sales rep and wish I will not be connected to him in my future calls.

Prompt reply from CHW. Technician was very efficient & customer oriented. Very pleased with service! So glad we have the home warranty to guide us for incidental home repairs that crop up. Thanks CHW!! CHW was offered when we bought home & renewed after 1st year.

I have been a customer for many years with Choice Home Warranty. My experience with them has been positive. I recommended Choice to my co-worker just yesterday. When I speak with customer service directly, the representatives are always attentive and polite.

Outstanding Home Warranty program. This is the second home that I have contracted with Choice Home Warranty for coverage and I could not be more satisfied. I have only had to use the warranty one time but their service was excellent. No hassle and no issues with getting my water heater replaced. I would recommend CHW to anyone who owns a home. You will be glad that you put your home under a CHW protection plan.

I called through the automated system which was seamless. The technician was very professional and had our air condition unit running after replacing the fan motor. Prior to his arrival, he text us and updated the time and date he would arrive. His arrival time was prompt.

Maurice called me after I put in a request for quote. He was very knowledgeable and even was able to offer additional incentives. I have worked with two other home warranties in the past 15 years. I'm glad I decided to check out new home warranty companies. I joined immediately.

The plumber service was swift & properly repaired. I have grown very tired of the Choice Warranty services. Previously you refused to have the electrician replace the ballast in my kitchen light fixture. Replacing a light bulb is one thing, but replacing a ballast requires electrical knowledge. You regard the two on equal footings & they ARE NOT. Now you refuse to pay for the plumber to replace the pop assembly & rod in my bathroom sink. Unknown if we will continue to pay for your warranty service if you won't pay for services to be done at my home.

Called Terry in the morning and he was able to schedule me for the afternoon. He text before arriving and showed up promptly thereafter. He found the issue with the AC and fixed it. He was very professional and I would use him again!

I received an email telling me that you would give me $335.00 to replace my dryer because you did not want to repair it. When I decided to accept the offer I was informed that the gift card would be emailed to me within 30 days. I did not get an option to decline the offer after finding out that it would be so long to get the gift card. I am very disappointed.

Technician Travis Swint was prompt and focused on the repair needed. This is the 2nd repair needed in 3 months with 1 pound of Freon added and a new capacitor on outside unit. I am very happy with the work completed.

The technician that came to our home was very polite and knowledgeable of his job and explained to us all that was going on with our refrigerator. We are so glad that we CAME BACK TO CHOICE when we purchased our new home.

Technician was very knowledgeable and respectful. He fixed multiple leaks in different toilets very quickly and professionally. Not all the plumbers are like this one. He was at a different level as compared to any other plumber I have dealt in the past.

The products are well enough, it sounds like a really good deal, but the customer service person I spoke to was EXTREMELY pushy! To the point that I had to cut him off and ask him to please just process my order for what I asked for. I told him my financial situation and how I wouldn't be able to buy one year's worth of service, like it was a HARD LINE that I couldn't do that. He said ok. Then tried to sell me THREE years of service. And kept interrupting me to try to get the sales pitch in! Very rude and irritating when I'd already told him no several times. If I can't afford a year, I definitely can't afford THREE. Listen to your customers and stop trying to get your word count in!

OK, we all know that no warranty company wants to cover claims, but I have felt listened to in the appeals process and feel that I have gotten my money's worth from this warranty. I like the peace of mind that having a home warranty gives me.

We just bought our house in July and fortunately we got a home warranty with the house because both the AC and now my stove has gone out. They have handled both claims for me in one call and even helped me get my policy number which I didn’t have because the info was going to the Realestate company that set up the warranty for us.

It took 3 months to get a new unit installed, it broke down a little after two weeks and Choice and the tech that install it are not being helpful. They set a new appointment 10 days away while my house is 80 degrees. My case manager Aaron ** won't do anything to help and the call "drops" when we ask questions and won't call back. Don't waste your money with this company.

My AC went out on Wednesday, I submitted a claim that evening and heard back from Choice Home Warranty the following morning. They had already made an appointment for me with a local repair company. CHW lives up to their promises.

Services were great, punctual, courtesy, polite, straight to the point. Problem was solved in little or no time. They advised me that if I had any problems, I had up to 30 days and they would return with no additional fees. For future reference they need to have receipts for the customer.

I had leaking water from standing shower. I called and got response within 24 hours and technician came within 72 hrs because of long weekend. Technician fixed leaking water. I am very satisfied with them. Just one phone call fixed my problem. I highly recommend to take Choice Warranty. It’s pay off.

He helped us find the best plan for the money and I couldn't be happier. After 30 days, I can get them to help us fix a lot of things wrong with this house. Thank you, Danny!!!! Hopefully, the service we receive will be worth the money spent. Our old plan which we had for 2 years (Asurion) only covered appliances. When our toilets backed up due to the excessive rain, Asurion refused to help. I had to pay Roto Rooter $445.00 to unstop the clog.

The man I talked to was very good knowing everything. He was great. He explained to me very well so I can understand everything. He answered all my questions and was on top of everything. Explained all prices for the year and by month. He was very helpful.

My policy was effective on September 04, 2022 with several homes under same policy. It happened my toilet clogged and my tenant called for service to unclog the drain, they responded after several attempts but they gave us an appointment for ....September 09, 2022.... 5 days later. Can you wait that long for bathroom (5 days). Now we have to call regular plumber to unclog and paid $100, now tell me 'why need them.' Now you are double paying, one for not showing up (Choice Home Warranty) and other doing work and getting paid.

Very helpful with understanding the program. I am a real estate broker at Comstock Realty Group in Lisle, IL 60532 and offer your service to my Clients. The programs help new home owners the protection of unexpected breakdown of major appliances.

I submitted the request and I still haven’t heard. I call back and it’s going on one business day. It’s past one business day. This is not in line with the policy. Expectation is that they will get back to me within one business day. This requirement is not being met. How do they stay in business?

I filed a claim on 06/04/2022 for a faulty washing machine. It is now 09/06/2022 and it is still broken. Save your money and choose a different company. Got more no-shows, no-calls- NADA. I am disabled and my wife is a long-haul truck driver so the need for a WORKING machine is evident. 3 fricken months of having to spend a day at the laundromat is unacceptable. The best part is CHW knew the whole personal story the entire time, nice that they had so much compassion.

This is by far the worst company that I have ever dealt with. I received a very unprofessional and unhelpful call from Brittney (a case manager) for a claim that I submitted for my broken appliance. They sent an email saying, "Good news. We will cover the fees, click here to approve the amount. ONLY 5% of the retail price." Then when we're on the phone "Brittney" puts me on hold for about 15 minutes and comes back with "the best we can do is 10%"... CHW is running a scam!! If your AC or something expensive breaks good luck because you will most likely get pennies. If you ever see a good review about CHW then it's a paid affiliate earning commissions by sending new customers but don't fall for the false claims.

The job was very complete. Did a wonderful job. Explained the problem and fixed it. Complete and clean work. Highly recommended. Was very friendly and polite. Checked out the whole unit to make sure everything worked properly. It was a pleasure to see a good worker who knew just what was wrong and fixed it.

Jeff was very helpful & got me a great deal which I now feel secure for 6 years. I now don't have to worry about things breaking down in my house. Ty. Started at about 590$ for 1 year & 85$ service fee & I paid 1,960$ for 6 years & a 65$ service fee.

Choice is maybe the hardest people to deal with every. The reps that answer the phone could care less about the customer in short- They contact repairperson, after that "Not my job if it doesn't, suit"- example two JOHN other Rick. I have paid for it so will continue using but ever I need or anyone I know needs home warranty I will not recommend CHOICE- since I took out my warranty with choice have spoke with several persons. All say the same.

I received a call immediately after closing a website that was sent via email. The salesperson listened to me, Beat a competitor's price and signed me up with a 3 year plan where my price is locked. Choice seemed very willing to work within the parameters that I said I needed.

Reporting the claim online was very simple and easy. The email arrived quickly with the appointment information of the scheduled time and name of technician service. Will post again after the service call to report how well the issue resolved.

I would definitely refer a friend. Your customer service is outstanding. I am waiting on a Lowes e card now. I hope it arrives soon. Other than that you have the best customer service plus outstanding providers. They are all friendly and in time if not they make sure they contact you

Technician was prompt. Technician was polite and courteous, took his time researching the issue. Explained in details the issues. Showed me the items that needed to be replaced and what was needed to get it working properly. Technician ordered the parts and informed me that a scheduled appointment would be make to replace the parts.

The word Flange is singular and appears to be referring to a single flange. It was interpreted by Choice to be any and all Flanges in the home. That seems rather unclear and misrepresentative. This could have easily been avoided if the exclusion had used the plural of the word or even more clear if it said "all flanges".

Power switch to disposal was out and ceiling light was failing. The response time by CHOICE Warranty was awesome! The company FIXIT had the knowledge and know-how - the problem was resolved very timely. Service was friendly and respectful.

Issue arose Saturday evening and I reported online. A service technician was dispatched the following morning to address the problem. It is reassuring to know that Choice Home Warranty is working outside of normal business hours as some issues need immediate attention.

I had a pipe that was causing a back up water in a sink, I started the process on Monday and the vendor that was used wasn't available until Friday. The vendor did a good job but the wait was unreasonable.

She was easily a 5 star. However because of the previous phone calls I rated my overall experience a four. Was not very happy with previous people I spoke with, I would have rated them below a three. The case worker was very informative & professional. I appreciated her very much. You should too.

Since Choice could not find a service person, I found a plumber who wanted to charge $500 to fix it. So I went and bought the parts for $20 and fixed it myself. This is the 3rd time that Choice has not be able to get a professional in their system to work on my project.

Repairman was very knowledgeable and worked very efficiently, explained problem and replaced ice maker. Super kind. We need more humans like him. I would definitely use this repair group again. I appreciated his fast work but I appreciated his kindness. Please reward your hardworking employees as in this day it’s hard to find people with good skills but kindness as well.

The repair man came at the time specified and was very courteous. He found the problem and fixed it in a timely manner. This is the second time we have had to contact Choice Home Warranty and we have been very satisfied both times. Would definitely recommend them to a friend.

It took 3 appointments to get a technician out to my property which is unacceptable. The initial appointment was with Sears. The appointments are being made without consultation from the client. Please have the service repair technicians contact the client before making an appointment.

I thought the defroster was not working. The technician found nothing wrong with the defroster. His diagnosis was that because of the high humidity in the basement ice was forming inside. He advised to ensure the freezer door is kept shut.

Dynamic Heat and Air fixed my A/C. He was very nice and efficient and knew what he was doing. You said you did not pay him for a service valve but I hope you paid him for the service call balance and the Freon and anything else.

It was disappointing how long to have to wait to get service on our ice maker. It seems like fewer than 9 days would be possible, but it all depends on which company picks up the ticket first. There is room for Choice to improve.

These guys are pros. They know what they are doing. Always dependable, very communicative and transparent. They will give you the actual facts. They don't try to give false hopes of a sooner appointment than what they currently have. At the same time they give you an option to fix by yourselves and get reimbursed. And their technicians are top notch. I got the contacts of their technician to get my appliances preventively serviced later. Totally wonderful and happy that I took the right decision. I signed a multi year contract on the cheap. Live worry free! Help is just a ticket away.

I just signed with home warranty. I talked with Manny. He was very polite and knowledgeable and explained things and answered my questions. Home warranty is something that will benefit me and my home. Thank You Home warranty. Virginia **

The representative I worked with was courteous, helpful and worked with me to get the best price for me. The Rep answered all my questions, explained everything in detail and put forth effort to get me the best deal possible, which I deeply appreciated.

I was looking for a full coverage warranty company that has a very favorable reputation with fair prices. After several comparisons I decided on Chose Home Warranty. The agent, Jonas, was very patient and explained things to me. He knows his stuff. I decided to chose them for all reasons mentioned above.

The plumber who came was very nice, but I am still having the same problem. He stated he cleaned out the whole drain line, but as of today, I still am having the same problem. I would like to possibly have a different contractor come to try to solve the problem. I have tried liquid plumber as well as another method to clear whatever is clogging the drain, but to no avail. Can someone please contact me regarding another service call to fix the problem. Also, I would like to be sure I don't have to pay an additional copay since the problem was not fixed the first time.

I was worried about the condition of my washing machine. The process of placing an claim online was real easy. The service to remedy my washer was quick, fast and perfect. Impressive is an understatement. I would definitely recommend having a Choice Home warranty. No stress, no mess.

The repairperson was so very professional. He fixed my sink in no time at all. Would certainly have this person back for any of my plumbing problems. No mess was left when he fixed it, he was very polite and courteous. Thank you for the service.

The representative on the phone was very knowledgeable and helpful and answered all my questions with the knowledge I would expect from a professional responsible for helping people feel safe in their homes. I feel like I made the right "CHOICE." Thanks!

Cynthia was entirely knowledgeable, professional, and beyond. She was clear, concise, and got me the best plan available. She jumped through hoops to provide complete coverage at a bargain rate. I'm so grateful she called after I filled out the contact page.

Gentlemen was very friendly and knowledgeable. He explained everything to me and made sure I understood. He also explained he was ordering the part then set up an appointment to install it. AND he was early!!!! Would definitely use again.

My experience with CHW was great. Filed claim on 9-4-22 around 2:45pm. Was notified shortly that appointment had been made with Trinity Appliance Repair between 3.00pm and 8pm. Trinity Appliance Repair show up about 20 minutes later. My dryer was working within 40 minutes of claim being called in.

Daniel was friend and answered all my questions and concerns. He also worked with me in giving me a better cost. I have had a bad experience with another home warranty company and I am trusting that I won't this time around.

Yes knowledgeable, repaired everything very & correct this is the 4th day. Very Pleased. Also respectful & kind. Was on time. I would highly recommend Choice Warranty to my family & friends once you pay by the year only pay a service fee to come out.

The technician was very knowledgeable and worked as quickly as he could to get our air conditioning back on while. Vegas was 110 all week. Thank you very much for all your hard work and being so efficient with your time while working on our behalf.

The plumber they sent was great. He was able to easily help my husband fix our toilet. Choice Home Warranty typically sends out the same company when we have plumbing problems, and we have always had excellent service. Thank you much.

I am a satisfied customer. During a holiday weekend they responded very quickly. Terrence, the technician arrived sooner than I thought possible. I had a clogged main sewer line and my entire home smelled horribly. He was competent, efficient and personal. It was a job well done.

We have had to place several plumbing claims recently and are continually pleased and surprised by the quick response and quality professionals who are sent to help us. Other friends using Choice have had same great experience. Happy to recommend Choice to ALL our friends.

I have had a great experience with Choice Home Warranty in general. After several claims, with only one rejection (understandably), I only have high praise for Choice along with their service contractors. I have previously purchased a home warranty from a different company, and was not at all happy with them. So far, so good with Choice!

Wendy was extremely helpful and got me part of my money back when I was previously told that it wouldn't be. I was ready to drop my coverage and request a balance refunded for the remaining 2 years of coverage.

Andrew with Stone Cold was amazing. Very helpful and customer-focused. He went out of his way to look out for my wife and myself as he would look out for his own family. Highly recommended! I would hire them again in a heartbeat. Thanks guys!

Kenneth came out to fix my garage door spring and he was the best technician I have experienced in a long time. He was friendly and explained the repair completely to me. Thank you for his service and dedication to professionalism.

Courteous and on time and explain what was wrong with claims! Diagnosis was done on all claims and let me know that when parts arrived he would be back to install! Honest and very attentive to the questions I asked! Will definitely recommend his services

On friday my repair man showed up on time, checked my garage door then called his office. Waited 20 minutes & did not receive a call back & told me they had to review it & would get back to me. Still waiting. Hope my door does not stop working between now & then.

Real Garage Door Repair was great to work with. They worked with me on scheduling and completing the repair of my garage door. Extremely professional service. I would highly recommend using them if needed in the future. They made the experience go smoothly and efficiently. They offered complete communication throughout the process.

The technician was thorough by contacting me and letting me know that my microwave was not repairable and that someone from CHW would be contacting me on the replacement. CHW only gave me $191 for a replacement and said I could purchase a new microwave paying the difference out of pocket, but I am responsible for the delivery and installation charges. I already paid $65. For the technician to tell me my microwave was no good and left the bad one there. I guess I have to pull it out and dispose it myself. Excellent service is had to come by these days. Not to mention, the claims specialist I spoke with was very rude. She even hung up on me and called back a few min later apologizing for accidentally hanging up on me. I've filled a total of 3 claims and my experience has been very disappointing with CHW themselves.

The repair person was so nice and friendly, the problem was discovered quickly and was completed. I really enjoyed the repair person and would recommend Choice Home Warranty to my family and friends. The repair person was also on time.

I made the claim online... Their website is not Edge compatible, I had to switch to my Chrome browser to do this, and once I did the site was easy enough to get it done quickly. That literally was the only hiccup. Everything else went smooth. Technician was professional and called before he arrived. He arrived on time and told me he had to order the part that was broken. He scheduled a day and time for install and informed me that the parts would be shipped directly to my home. I hope the parts arrive and when he returns to install is goes just as smooth. But without having any real problems until now, I doubt that there will be.

The plumbing Co. was on time. Kris ** found the issue right away and cleared out the sewer line in no time. Super service I was very pleased with the entire experience. Thank you Mr. ** 9-3-2022. Chris also explained all my issues, he also was very clean and tidy.

I found my case specialist to be patient, informed, and truly determined to clear up my confusing situation with CHW. She used logic and common sense to resolve the issue appropriately. I found her intervention to be professional and positive.

I bought a six-year contract from Choice Home Warranty for $22,700. I have a lady I can talk to and whenever I have a problem, I can call her and she takes care of it. I am just not happy with how Choice treats my tenants. I don't like their operation where I signed up for all my apartments, gave them their names and addresses, and every time they have a problem, Home Warranty comes to me and tells me what their problem is. They should contact the person that's called them. I get all this stuff, then I have to notify the tenants and tell them, “Okay. They're going to be there between 7:00 and 11:00 on the 9th." That should not be my responsibility. I thought I would get rid of all these headaches with my tenants calling me and saying, “My stove don't work. My hot water heater’s leaking.” I gave all this information to Choice Home Warranty.

Fixed my electrical problem in my bathroom. The gentleman were pretty knowledgeable about the situation and they fixed in a reasonable time. It was the light switch not working and the electrical outlet that was working either. It was two men that came out to work on my issue.

I am please with signing up for your coverage. I will let you know as we hopefully don't have to use you soon the coverage we signed up for. I would suggest that you don't call or send multiple texted as phone calls a day as it isn't fun getting so many.

I had to have my microwave replaced. I was very pleased with how fast I got a repair man sent out to me by you. The very next day. I was told that it needed to be replaced. I received an email from you to get it replaced. I filled out the paperwork to get my Lowe's E card sent to me. I was thinking it would be sent to me right away. No after I accepted it it told me it would take 30 day for it to be processed. Well that was not acceptable to me as I needed my new microwave. I asked for it to be sent to me in cash or a Visa card since I already purchased a new microwave was and was told no.

He was knowledgeable and was able to identify and diagnose the issue within 5 mins of looking at our furnace. He knew how to fix the problem and did so effectively and efficiently. He patiently answered all my questions and told me exactly what to do to avoid the issue in the future.

The service representative was quite helpful and answered my questions quickly and fully. She was very helpful. She also helped me renew my contract, explaining it in full. She also explained the advantages of renewing now. This is all I have to say at this point in time.

CHW sends an email giving you an appointment without checking with you first to make sure you are available for that appt. You call CHW and you are told to call Sears to reschedule. Sears charges $139. Bad all the way around! Looking for another company!

Thankyou Choice Home Warranty. Within 3 minutes I had a claim number to get air fixed. Thank you for caring and being quick about it!!!! Service rep was smart, kind and helpful. He emailed me my info I requested immediately. He needs a raise. Thankyou!!!

Tech, arrived worked on appliance, 30 minutes or more, determined it could not be repaired. Turned in the paperwork, report. I was contacted in 24 hr. That it would be replaced. I would receive a email with further instructions and a gift card with the amount, needed for the replacement.

I submitted claim and everything went smoothly. The repair personnel were courteous, professional and on time. My washer was not repairable but CHW offered a fair amount to purchase a new washing machine. This was my first claim and I'm happy that I chose Choice Home Warranty as my provider.

The repairman at Delta Air Conditioning repaired the downstairs air conditioner. The problem was that the compressor needed to be replaced. The repairman explained the procedure. The repair was successful and much appreciated as we are currently experiencing a heatwave here in Nevada.

The repairman did a good job checking things out, however I questioned when I got the plan what it covered. Was told duct work was covered. However Choice Home Warranty seem to say the problem with ours isn't. This is no fault of the repairman who came to fix it.

Otis was very nice and very fast. He found the problem right away. He is very good. Fixed the ice machine in the freezer right away. And it is working. Thank you. I definitely would recommend Otis. Plus he was very pleasant also. I also paid him extra because he noticed my refrigerator needed to be moved and cleaned.

Customer service has been courteous, knowledgeable and helpful. Prompt service. Plumber that was sent was also knowledgeable, courteous and very professional. New disposal was found and installed the next day, on a Saturday. Everything went smoothly. Would recommend Choice Home Warranty to family and friends.

Company sent a very polite and knowledgeable tech. I was very impressed and appreciated his service. He did not rush but took his time trying to fix my oven. In the end he could not fix it but it was not from a lack of trying.

Washer stopped ringing clothes. I was able to start a claim without any problems! Hopefully, everything goes as smooth as the initial claim process. Next step is to hear from someone about an appointment for service. This should come in an email.

We were offered discounts which worked out very well for us. The program was explained in depth and how it works. We are very happy with your product and our sales consultant. We plan to keep this program for six years for sure!

Our experience was great. We did all paperwork as far as approval, online. We came in to Chesapeake and Mr ** took great care of us and did not keep us all day. Mr ** explained everything and the process was smooth and easy. He worked with us as far as down payment also.

Choice Home Warranty provide excellent service. I’m very happy to be a part of this company! Thank you for your dedicated work. I would love to recommend choice Home warranty service to every homeowners. I have great experience with choice home warranty.

I recently did a claim for my stove. It wasn't heating up. The tech came and changed the sensor on the stove. The little times that I have used Choice, they have been fine. But sometimes, the claim takes three to four days. When you have an emergency, you can’t afford to wait. I don't like that they put our information, and then I have to wait until somebody picks it up close to my area.

They work quickly to solve the problem. Ask all the questions needed to complete my replacements parts. Very patient on the phone. I would recommend this company, I am glad I bought a 3 year plan and I was able to use them several times. One time they sent me the money because they could not repair my microwave panel board....

A.C. Went out Sept. 1 and was repaired Sept. 2…I am facing lung surgery on Sept. 14 so we really appreciate your attention to our need. The service you sent us was knowledgeable, neat and efficient which we greatly appreciate and will continue to recommend Choice to our friends.

Today was a wonderful experience, Thank you customer Service, I called. The people are very nice, I have this insurance for the last 15 years and never had any problems with this Insurance, I recommend all the time. Thank you again.

Mathew at extension 4930 was great! I called to get a price quote as a new customer and he was very helpful. He worked with me to get the best price possible and was very thorough explaining what the policy included. I will let my family know about your company. Can't beat this :).

This rep is very kind and a hard worker. Also, he was very patient while I was frustrated with the first service. He offered another option, which made me satisfied. If he doesn't provide the opportunities, I will leave the program. Thanks to him for making me calm down!

Called for quotes and staff were very knowledgeable and explained all my available options and plan costs. Ultimately they beat my current company and other few companies I was shopping. The coverage was better and items covered was much better. Glad I am making the change.

I have been waiting going on two weeks now to have my AC fixed. I was told that it would be referred to a supervisor for a review on the repair. I had to wait an additional week just to have an appointment to talk to her. It was supposed to be this morning and she never called! It is miserably hot here and unbearable and I have no air conditioner!

Had to speak to “6” different agents. Not sure that our contract is renewed. The last person I spoke to told me he didn’t handle renewals but help me since I became upset & told him he was the “6th” & wasn’t going to speak to another person. He told me it was handled???? A week later I receive a call from Choice stating our contract was about to expire & we needed to renew. Needless to say I became upset & unloaded on the caller & since then have received notice by email regarding renewal. At this point I’m not sure if it has been taken care of. I not will return to AHS!!!!

Choice Home Warranty provides excellent service! Once you submit your claim they are in constant contact with you! This is the 2nd home warranty company we had and we will be a committed customer! Highly recommended warranty company! You will be pleasantly pleased if you become a customer! I 100 percent guarantee!

The technician immediately diagnosed the problem and switched out the defective disposal. He was smart, courteous and professional. I recommend him and Choice Warranty for all appliances repairs. It is time for me to renew and I will be sure to keep Choice Home Warranty, they're offering an additional 2 months for free.

I am very pleased with Choice, Timmy ** always does a very great job. I would recommend him. They are on time and very exact. Very friendly! I am very pleased. He fixed my freezer in no time, also my plumbing.

We are completely satisfied with excellent work the contractor provided to us. He displayed professionalism, vigilance, and integrity. We are so pleased with the work that was completed. He was efficient, courteous and very knowledgeable. We are so happy that we have access to quality contractors was Choice home warranty.

Shemar was very helpful. He offered several options and understood what I was looking for to provide a policy for 2 of my properties. He was able to handle both new policies in a timely fashion and provide additional discounts.

We had an electrical issue in where suddenly my Island Outlets were not working, and lights flicked and dimmed when air conditioner was turned on. The technician was very polite, and searched both issues and all seem to be working fine now! So glad we had this insurance!

The technician that came out on 9/1/22 was very friendly, helpful as well as knowledgeable. I was very happy with him although I have yet to have a service provided by him. His diagnosis was appropriated. I am still awaiting a reply to see if CHOICE HOME WARRANTY will allow said work to be done or flake on me. The problem isn’t the technician as much as it is my warranty company not wanting to honor the work that is needed.

Had a very hard time getting a repairman within a reasonable time period. Than I was told I had to pay an additional $30 for the broken cable which was not covered. Not acceptable. Really considering dropping coverage. Either something is covered or it not. The coverage should cover all its parts.

Filed a claim and had a tech at my house the next day. The tech examined my air conditioning system and found it low in refrigerant. Topped it off and checked the rest of the system to make sure it was in good condition.

The AC serviceman fixed the AC so it would come back on and work....but it was only a temporary fix (like a band aid fix). The overflow pan had filled up causing the AC to go off/not run....and the Baker AC serviceman emptied the pan and the AC came back on/worked. But the drain pipe was clogged and needed replacing with better/larger pipe to solve problem. According to my wife he was only here 30 minutes draining overflow pan. A permanent fix/solution needed/needs to be completed or problem will continue and that is what should have been done ....Not a band aid fix. Please solve this problem. Col. **

Technician was friendly and professional. He quickly took care of the problem. He provided recommendations on things I could do to eliminate the musty odor and remaining moisture. He was mindful of property and cleaned up his work area. Would definitely use this technician and company again.

I love working with Choice Warranty, we had an issue with our fridge, and they were quick in responding in sending out a technician and when he was not able to fix it, they were very fair with their decision. I would recommend Choice warranty to anyone who is looking for a home warranty company. I am a RE broker, I will definitely refer my clients to Choice, thank you.

The technician was prompt, helpful and found the issue after checking the whole appliance. He was professional and explained what was needed to my husband. I also appreciated that he accepted the job so quickly after completing the on-line request form through Choice Home Warranty.

The tech was courteous and was at our house ahead of schedule. He explained what the problems were and that he would file the report with CHW which he did in a timely manner. We would highly recommend this tech.

Put in claim online which provides 24/7 access on weekend. Appointment was scheduled for Wednesday. Shocked!: Was expecting an appt 2 weeks later. Instead, the appt was 3 days later. Service called and gave arrival time and the tech arrived at scheduled time, fixed refrigerator within an hour. Totally happy this time which is the exact opposite of my first experience dealing with broken dryer.

Technician was very efficient, hi Tech and courteous. He had all the tools and devices needed to troubleshoot and repair my HVAC. He made sure that all is in satisfactory condition before leaving my house. He asked if I needed anything else. Thank you.

Wow, In the two times I have filed a claim for service, the issue was resolved quickly and professionally. Our AC went out and it's HOT here. Oscar came right on time and saved the day with a new capacitor. He explained what he did. I am so happy I chose CHOICE!.

I've had Choice Warranty now for over a year and I've never had to use them so I've never been able to put any kind of recommendation but I've read a lot of stories and recommendations that weren't very good on home warranty companies. I totally disagree. Choice Warranty I call them on Wednesday evening and Thursday morning I had a great technician from Red Beard plumbing. I live in spring Hill Florida. He was wonderful. He knew his stuff. He fixed my tablet and toilet. I watched him do his work. He knew what he was doing. He was very professional, very polite. I am totally stoked and totally happy with the work and the speed and quality of everything that happened. I would highly recommend Choice Home Warranty. I disagree with everybody says they had a bad time. I had a very good experience with the whole thing. My opinion thank you home warranty for your quick service and professionalism.

We called in a service ticket on Thursday and were assigned a repair company within the same day, They provided a next day service call and gave us a 4 hour window from 8-12. Great to see a quick turnaround to get this dryer fixed.

It was quick and easy filing a claim through the app and CHW took care of it immediately and within a few days a technician came out and diagnosed the problem within min, and took care of the problem I was having with my ac unit.

I absolutely love my plan. I do wish you could put in an order for more than one thing instead of being charged for each troubled item. I feel like having to report things separately feels to be a slick way of me paying several deductibles. But other than that it’s good to have.

Absolute scam. Do not choose this company for your home warranty. I put in a claim for a water heater leak more than 6 weeks ago. No one ever came out to look at my hot water heater. I called the company multiple times and they said the same rehearsed line over and over, they were diligently working on finding a technician.

I put in a request for something to be repaired and it gets repaired quickly. So far, so good.

Their response to claim was in reasonable time, good tech was knowledge. Solved problem. This was our first claim since signing a multiyear contract over one year ago. We are happy with Choice Warranty company. We have used many companies over the years and our first claim was very good.

Yes I will recommend a friend. Choice was very patient, professional. Email system was consistent... I know as a customer they were trying to find a Tech. But on sudden projects. Like the air condition after 8/9 to 8/23. Heat was unbearable. I recommend after a sudden length of time I need a inside air unit for to set on floor to cool 1 room. And then Fed ex back to choice. Job Well done!!!

Seth was very polite and knowledgeable. He loves his job and displays super energy. It was a pleasure talking to him. He went over the warranty thoroughly. I included some add-ons that were not part of my previous home warranty company. I am excited about more coverage and knowing I can receive service on holidays as well.

Trying to get this situation taken care of was exasperating. A larger pool of service technicians would be a great idea! Unacceptable!!!! I should have found my own technician. I’m glad that it wasn’t the middle of the winter! We would not have survived!

We submitted a trouble report at about 8AM today and received a note saying it may take up to 6 hours for a repair technician to respond. It's now been about 8.5 hours, and we still have not heard from a repair technician.

I am very dissatisfied with CHW. We called in on August 24th. The day the disposal broke. It took 5 days and 2 phone calls to get the job done. When it was supposed to be a 24 hour turn around time. The tech was very nice. Did a clean job. Why was our claim denied???? We paid you guys in full for 39 months of service. This is the way you treat your customers. Denying their work requested. We would like to know why you are not paying for this service. The tech did a great job.

My freezer stopped working and I contacted Choice and within 30 minutes they had a tech contact me. Since it is a Subzero refrigerator/freezer not everybody knows how to work on it. The tech came and diagnosed the problem, ordered the broken part and I am up and running. I am so grateful to Choice who made this a pleasant experience and Harry at Ace of Las Vegas was great and so knowledgeable. Having had other home warranty companies in the past I will remain a loyal customer to Choice who by far is the best. I am so grateful.

I have been customer since 2017, maybe 2 claims, then when I have a real problem they refuse to pay. I am counseling my policy. I had to pay 400 of my own money to have it fixed. I do not recommend this co.

Just a little bit of a hard sell but this is to be expected in these difficult times. Good product reasonable offers but limited in the amount of money I can spend this year. Sales representative knowledgeable and pleasant to deal with.

I cannot give you a response, because no service has been scheduled yet, I am still waiting to hear from a repairman that has been assigned. Please ask me again after the service has been completed. Thank you.