Choice Home Warranty Reviews

Very professional... I wish they had a wet vacuum and a blower to quickly dry the area up so that they could have sealed the tub area back up. Instead, it was left open with a fan on the area overnight.

A knowledgeable technician came, asked a few questions about the issue, and he was able to exactly address the issue. He had the necessary parts to have the issue corrected and solve it without having to make an additional trip. Arrived on time, finished the task to our full satisfaction.

Claim was denied without all the details. Very disappointed and will not renew or recommend this company to anyone. Paid the contractor the fee for nothing as this is the second time a claim was denied so I will move on but Choice Warranty is the worst of the warranty co. I had a different warranty co. before. Should have stayed with them

Our air conditioner unit stopped working and it was extremely hot outside. They were able to get a technician to the house the next day to quickly fixed it. The Automated telephone scheduling process was super easy. Overall we were extremely pleased with the service. It was definitely worth purchasing the warranty. Our technician was friendly and courteous.

I give Next Level Plumbing and Drain Service above the call of duty for everything they did. But the job isn't done. The drywall needs to be fixed. Then I will give you a review. I do feel that they should be paid for everything not half the job.

On July 4th I placed a claim to have my A/C repaired. A tech came out on July 6th or 7th said that my compressor was gone and filed a claim.The very next day I received an email that said I was going to have an out of pocket cost of over $1400.00 and if I wanted to know why the I was to decline the charges and I would then be assigned a case Mgr. Well I got 3 of them. I spoke to a Jade person. She explained the cost. I said fine then gave payment information that day 7/9/21. On 7/12/21 I got a call from Andrew wanting to discuss my claim. I advised him that I had spoken to Jade and gave her payment information. He confirmed this fact and said that my claim was going to be processed that day.

A Sears repairman was contracted to look at my ceramic range top. He diagnosed the problem as a transformer outage causing a power surge which caused the control board to fail. He immediately submitted a claim for the control board to be replaced. I was very happy with the process and look forward to the completion of the repair.

I have only had 2 occurrences for repair (dishwasher & pool pump) and received an immediate response. It was received and soon after a notification of which company it was assigned to. Also had our house re-keyed upon move in and the service was excellent. Highly recommend their services.

I've been with this Company for years. Some of my work orders have been resolved with fairness and satisfaction. But some Work orders were unfair, and brought shady people into my home. I think one reason I'm leery about CHW is technicians would tell me that the company (CHW) tries to get out of a repair by saying It has not been initiated with a warranty when it was purchased ie: HEATING/AC or other loopholes. Hearing this would put a very bad taste in my mouth! I slept with a renew self person Andre I believe from New Jersey. He said these things have been changed and improved due to bad customer service and technician reviews, So I will renew my membership under the understanding that a new CEO has been added and he/she is working to improve customer support and the quality of the technicians they hire to come into my home.

Marc was very professional, very helpful and the price was excellent. I hope the contract works the way it was explained. As for right now I would recommend this company to my friends. I would also like to thank Mike for his professionalism.

Very responsive. Promised timely action. Friendly attitude by representative. Representative understood my issue. Air conditioner not functioning properly. Will not turn on. House is getting uncomfortable. Humidity level is high. Ceiling fans are helpful. Fortunately, evening is forecast to be cool

The customer service rep that I spoke with today became a little short with me after a few minutes and me asking a couple of questions including if I can get back with him after I speak with my husband. He was friendly enough in the beginning but then started getting irritated with me. I almost didn't purchase the home warranty because of that.

Didn't know what to expect with our first claim, but we were very pleased with the plumber assigned to us. Terence with Atkins Services came and fixed the issue. We ended up having another plumbing issue and were able to request Terence again and Choice was able to arrange him to help!

I was able to let the AC Unit rest. Afterwards it started working, cycling on on and off, so I cancelled service call.. Now 3 days later, the AC is still working. I'll save service calls for big problems. Thank you for keeping in touch.

My AC went out at 4am on Saturday, I called the 1-800 number but there was not any answer. So, I decided to fill out the claim online…via the website. To my surprise, I woke up on Sunday to an appointment already scheduled for Tuesday two days later. The next business day Monday I get a call from the AC repairman stating he was in the area and he could come a day early. He was at my home in 10 mins, fixed the leak, and it was back working in 1 hour! Super fast service and I would highly recommend Choice Home Warranty! Thank You!!

Placed a claim for a dishwasher on the 29th of June and it is now July 13 and still no results from Choice. Even after they sent two different service companies they are still telling me that they have not heard back from them, funny how I received two emails from them telling me the problem. Don’t waste your money.

We got this stove brand new from Lowe's. This is the frist time we have any wrong. The repairman call in this was wear not damage. The man on the line said to him that it was cover. Now you say it was damage that it was cover when the repair man call it then you say not now so I think this bad.

I just received a call from a sales rep, and was very annoyed with his sales tactics. I agreed to a one year service plan and had given him my credit card however he kept pushing me to add on additional years even after I said no repeatedly. Please advise your staff to understand what the word no means. Thank you.

The appointment was set up for the week after we contacted (CHW). The first contractor set up to help us was extremely hard to contact. They had issues and canceled the appointment. Then we called (CHW) to set up another contractor. They then sent us an email telling us we the had to set up a new contractor because the first one had to cancel. Which is why we called in the first place. We set up the new contractor. Which by the way was very helpful and convenient to contact. They weren’t able to move us to the front of their list which I understand but (CHW) could try to find a more convenient contractor for the wait they put us through. But the second contractor is very highly recommendable in my opinion. They were able to move the appointment up by one day and went above my expectations.

The technician that came out and worked on my appliances and AC unit. He was very knowledgeable and was very friendly. A really nice person. Now the Choice Home Warranty company. Now that is a whole different story! I would never ever recommend them to not even my worse enemy! They have done nothing but give me the run around since the very first claim! Wish I would have known the truth about this company before I agrees to purchase the home warranty from them.

Mr. John ** was great. He was very thorough and checked everything thing out! Was very courteous and great to work with! I will call call him on repairs I need done and will refer him to all my friends.

The technicians that came out were courteous and knowledgeable. Had problem diagnosed in less than an hour. Unfortunately the parts had to be ordered. Will be repaired when parts come in. Hopefully unit will be working by Wednesday.

The service men are good but your service has much to be desired. It shouldn’t take days to get someone out for repairs, not taking into account you don’t cover much for the amount you charge for the year. Needless to say we will not be renewing your service, it’s a waste of money.

Tracie was helpful and friendly. Thank you again for all of your help! The way she was able to help with giving us a good rate and explaining everything that was covered by the home warranty helped me understand everything that was covered.

Choice home warranty took care of everything. Kept me up to date on the company coming out to fix the air conditioner. Very polite and knowledgeable when I had questions about my claim. The cost was exactly what they quoted me on the phone.. I love choice home warranty. They make my life a lot easier.

The gentleman was very nice and explained things well. I work for a nonprofit and do not make a lot of money but still want to be able to keep things in my home running smooth and not worry so much about repairs. I think this is just what my husband and I have been looking for.

Marc, the representative was polite, knowledgeable and helpful. Offered an overview of the plans and service fees. I asked for plumbers in my local area by zip code and Marc read a list of 4 local plumbers to use on their list of approved plumbers.

The repairman showed up got repair parts (springs). The next day replaced the parts. Garage door is good to go, very satisfied with the repairman work. Springs were a little tight, said springs should be okay by the next day.

The whole repair process worked as perfectly as designed, start to finish. Choice worked very well with Gulf Coast Heating and Air to complete the repair quickly. I would recommend both as my choice in the future. Thanks again and stay cool.

Put a request in on a Saturday night. Air was up and running on Monday morning! Said they would be there at 11:30 am. Arrived One hour early. Technician explained problem with compressor in detail. Excellent, and lightning fast service! 5 STARS *****.

The AC unit developed a leak and the AC Technician was professional and informative. The AC unit is working fine and is keeping my home comfortable. The repair work he performed appears to have corrected the concerns. I would recommend this technician and the organization again.

Not sure how this will work out yet but the beginning is very good and appreciated. Once I get the reimbursement I will know more about how the garage door warranty works and if I can depend on Choice Home Warranty for issues related to it. My previous experience with my ice maker went very well and I have been very satisfied with that work.

Professional installers found the problem, very knowledgeable, saved my home from fire damage. Would have caused many problems. Had been having sparks in lights. Excellent workers. Very safe in their work, cleaned up after themselves. Felt they knew what problems were, recommend them for sure. Great that Choice Sent them to my home.

Brittney was great. Not rushed and very helpful and informative. I did not feel like I was getting the hard sell. Brittney seemed like she was legitimately concerned about helping me out with my issues. She was very polite and extremely warm and pleasant.

First time I have had to use my contract and it was well worth it. Though I wasn't thrilled with their totally automated system and the inability to actually speak to a person, it did work, and a repair person was here in a couple of days and fixed my dryer!

Quick to resolve issues, easy to get in touch with, also sends experienced contractors to your home. I have used them also with my Home in Georgia and see they are on point everywhere. Their Rep listens to your needs and reacts appropriately. Someone is assigned the ticket within minutes.

He did a good job. Just sucked I was without a/c for 3 days. I thought maybe they be at my house next day... but no. Hopefully next time I don't have to wait so long for service. Appreciate the service so fast though.

Michael came in and diagnosed the problem and quickly solved it by installing a new piece. He was extremely professional and completed the job in minutes. Michael cleaned up after himself. You would of never thought anything needed to be done. Thank you CHW for providing another great experience.

An electrician was sent to my home the next work day after I submitted a claim. He diagnosed the problem with my outdoor coach lights, wired new ones that I purchased separately and completed the job. I was extremely happy with his service.

I had a pleasant exchange with representative "Leon" as he described the best options and offers your company offers. I will be advising anyone who's researching similar products to look at this company for a great deal. He requested info from his manager several times to ensure that I'd be satisfied, and I thank him for that.

When using Choice Warranty, the technician that came to my house was very professional and knowledgeable and I would rate him as a nine. However, my experience with Choice Warranty customer service and Sears Customer Service, I would rate it a 2. You are limited to the information you can get on the Choice Warranty website and if you decide to call expect to spend half your day on the phone and get nowhere.

The Technician was efficient and on time. He quickly diagnosed the problem and got a confirmation from Choice home warranty to replace. The job was completed. My only criticism is that I don’t believe he introduced himself when he came to the door.

When sales person called me to discuss purchase of the warranty plan he did not inform me the policy had a 30 day wait period on it. I had a different policy and decided to go with your company instead of continuing with prior company. Had I known there was a 30 day wait period I would have continued my prior contract. In my opinion this would have been important information.

The repair technician was professionally and knew his job well, he came. Check out the unit outside and did his magic and in no time at all he had us up and running. With the heat and afternoon thunder storms of summer it was a good fit for the appointment time. Thank you so much.

My toilet was fixed quickly and to a high standard. If I have any other issues I will definitely be utilizing my warranty more. If it’s a plumbing issue, I’ll definitely request the same outfit they sent this time. Thank you!

Technician showed up when scheduled. Was very nice and went straight to work in fixing the problem. Very professional and knew what he was doing. Was very pleased with him and the company with handling my claim. Could not be any happier. Thanks again for the wonderful service.

I was very pleased with the technician who came to my home and fixed our water heater. Unfortunately, Choice Home Warranty was not able to provide this service and I had to call a local contractor. We were not happy that CHW. Did not let us know they were having difficulty getting a technician until 11PM Friday night.

Had a AC issue, entered my issue online on a Sunday evening, Choice set up a service call for Monday afternoon. Service man was onsite and fixed the issue Monday afternoon. Very professional. I've had Choice for 2 years and just extended for 3 more.

The tech was excellent. He diagnosed the problem and set it up to be repaired. He had to order a part and as soon as it arrives we will be able to get it back in full working condition. The technician was Yeycruz.

Choice warranty and the Best 1 both responded in a timely manner. The plumber technician was very friendly and took care of the problem and no time. I give both companies five stars because they Both companies provided Great service. Will use them again.

We were very pleased with the service and promptness of the technician. He arrived at the expected time, assessed the situation, and made the needed repairs. We highly recommend CHW and their contracted repair techs. We are very happy with our home warranty plan. Thanks Choice Home Warranty!

Do not do business with this company! Stay far away! They will take your money and run. They will not help you out or take care of the matter they so promised to do so when you signed up. This has to be the worst experience I've dealt with in my life time and I'm currently suing this company for everything they are worth. My goal is to put them out of business for good so they will never be able to take advantage of anyone else again. You have been warned!

Everything was explained in great detail and all questions were answered. No pressure sales were used. The person assisting me was extremely professional and recommended ways to save me on my monthly fees. If you are looking for a good program Choice is the answer.

I submitted a request on 7/11 for info about your services and a guy called me within minutes...expected. So as we began to chat about services offered, I began to ask questions about payment options, he insisted on telling me that I could only do automatic draft and I did not have any other options to for payments and then HE HUNG UP IN MY FACE...YES HE HUNG UP IN MY FACE...The rudest customer service ever!!

I was already in and the seller was too aggressive trying to sell me 5 years period. So when I declined he was willing to hang up (probably to take another call) in less than 5 seconds. I wasn’t really aware about the settlement… Train your agents to be nicer with people and less aggressive with their own commissions.

Being a Senior citizen, it saddens me that Choice Home Warranty (CHW) declined my claim. To add insult to injury, the techs you sent to check the unit called us back the next day and stated they would fix it for $2100! It causes me to think that there is some kind of conspiracy surrounding your business. What is the point of paying for a Home Warranty if, when it’s needed, the claim is refused?

I paid for my plan in advance back in November. Never filed any claims till July and was denied instantly. I was then directed to a representative on the phone who condescending and rude!!! Company is a ** rip off!!! Tech wrote a good report and CHW translated the way they seemed fit!!! Don't do it.

I have worked with two amazing People at Choice. The first one was Leo who helped me to make the right decision. He wasn't pushy and was fully engaged. He was so good that I felt he could sell me the moon. My second person was Zolia, who was so helpful and informative and patient. She explained how and when I could get service for my KitchenAid dishwasher. Two incredible people with a fantastic company. I thank them both for their guidance and assistance.

So far, I am happy with the warranty purchase - purchased just earlier today. I was promised that a copy of the warranty contract would be emailed to me right away, and it was. It is too early to know if I would recommend this service to a friend, but based on my limited experience so far, I probably would. JK

Experience was fine except he talked a little too fast. I have a hearing disability. That is all I have to say about that. My salesman name was Simon. He was very helpful and gave me a good rate on the monthly premiums. Thanks.

User-friendly system that makes filing a claim easy. I have had some issues with the service department in the past however. I have had this service for the past few years and would like to feel like a valued customer.

I had an issue with my hot water tank. It completely went out. CHW was not able to get a technician out to me. I was without hot water for 4 days. I was advised by CHW to contact someone to come out and fix it. You did approve the services but not all that was needing to be done. The technician seemed to care more for my health than the Authorization department did. I was advised by technician my fluke had a hole and was leaking carbonation and it's nothing to play around with. So all services were completed with a lengthy amount that I was responsible to pay for. I appreciate the help I did get from CHW and the customer service there was not good at all. On this day 07/11/2021 I spoke with Hulio, Earnest, anthany and a jewjew. I couldn't understand her at all and every single one when I called in disconnected the phone line on me. But overall the service and the assistance I received I am happy with.

The technician came on time and repaired by replacing my thermostat. I am very pleased with the quick service and repair. Appointment originally scheduled for the day before but I was unavailable for part of the day so rescheduled for the next day. Technician came promptly at 7 am.

Very good and knowledge, like the plan and the presentation, I am looking forward to a good relationship and to provide good and fast service, also that service companies be of top quality and customer service quality. Looking forward to a long relationship.

I was satisfied with the HVAC repair - it took a while to get fixed due to the part being backordered and understood that. The electric fan issues are still it resolved. The first company was pronto in calling me to set up an appointment. Two companies later, I am still waiting for resolution. The first company was prompt in calling me but did not follow through with rescheduling to make sure they got the right ladder. One week later, I called and they told me they were not able to take care of me. The second company not as responsive - I told them they needed to bring a ladder that’s tall. Help them with scheduling. They said they would need to order the ladder but I have not heard from them again. I texted but they are not very responsive.

I just got off the phone to get info for a home warranty. I spoke with a very pleasant gentleman named Michael. He was professional and knowledgeable. I was not happy with my old warranty company and Choice had many good reviews. I hope I don’t need them but if I do I am confident that I will be taken care of. Thank you Mr **.

Choice home warranty denied our claim Without knowing the facts and it cost us 1300.00. The technicians that came out thought it was crazy that the warranty company would deny the claim with no factual basis. We will be cancelling our subscription.

Called on Friday to report AC runs hot or inside of house is at 92 degrees. They told me they're working on getting a tech out but it’s been three days. No email response since Friday. Called again on 7/12/21. Still waiting for call back.

We want to thank Choice for their service, and the Tech that was sent out. He was very kind and knew his job very well. We have already recommended Choice Home to friends. Thank you so much for the help.

I do not believe the technician came into the back yard on the last visit. I was sitting here and never saw him. Why? I do not know. He said he did but he did not. The back yard shows it is being ignored.

Repair water leak behind the refrigerator. Repair slow running cold water in washing machine. I was not happy about the wait time, the leak started Wednesday, service was done the following Tuesday but was very pleased with the work the technician that came did.

I am completely unsatisfied with my plumbing repair, but satisfied with the drywall repair after. Even though our home was over 11 years old, they did not fix our master bath shower leak. Make sure your contracted agent reports everything as "normal wear and tear".

It was late June in North Florida. It was hot. It was humid. The A/C stops blowing cold air in the middle of doing some remodeling and painting. The painters refused to finish painting until the A/C was fixed. I contacted CHW and they had a technician out the next day. He tried to fix it, but due to complications and age of the system (1986), he couldn't find parts and rendered the system unrepairable. The decision was made to replace the unit. Within a week, I had a new system and the remodeling and painting continued. Thanks, CHW!

Our a/c went out the first week of July in Memphis. We filed a claim and Choice Home Warranty sent a technician to our home the next day. Our technician arrived early and was very professional and courteous. He was able to diagnose our a/c problem in minutes - the problem was a control panel. Thank you so much!

Ron, the technician was on time for all established appointments, well equipped for the job and knowledgable of the equipment. Ron explained the technical side of the equipment and what might or might not be a problem. He diagnosed the problem quickly and accurately. The most time consuming item was waiting for approval from Choice to add Freon to the system.

Using the Choice Home Warranty website to follow the "Make a claim" process was very easy and intuitive, simple to use, and took no time at all to process. It was very quick providing a claim number for our claim.

The provider was very Professional, courteous and, prompt. While He was here he also provided recommendations and helpful tips on maintenance and the general care and upkeep of the units, including the unit that did not need any service.

Response within 20 minutes of making an online report of toilet not working. Appointment came just as quickly. Plumber completed the job and left the area clean. He even removed the parts he replaced. I was very pleased with convenience and only paying the service call charge.

A worker came out and checked my Refrigerator and determined that it could not be fixed. I was sent a check to purchase a new one. I have ordered and will receive on July 28. The experience was pleasant and quick.

Choice Company had someone here within 24 hours after I emailed them. The gentlemen who came out was the owner and Technician of Cool C HVAC, LLC. He was very thorough and knowledgeable about his work. I really wish they were all like him. I really appreciate his service.

My fan went out on my central air. I contacted Choice Home Warranty and within 2 days I had a service company come out and then 2 days later they had my fan installed. So about 5 days total. It was a bit hard because of the heat but for a small service fee it was paid in full.

Our HVAC was not cooling good so we called in for a service call. Technician arrived on time and was very friendly and knowledgeable & helpful. Took care of the problem pretty quickly. Highly recommend the company that came out! Would definitely use him again.

I have a sewage pipe that is cracked IN MY HOUSE, IN THE BASEMENT. Because the repairman must jackhammer a piece of pipe out of the concrete foundation, Choice has refused to pay for the repair claiming the repair is a "leak in the slab". Firstly, it is not the slab as the slab is the concrete on the floor and secondly, the pipe which is cracked is in the confines of the basement and not in the concrete wall! They are looking for a way NOT TO PAY MY CLAIM!! Not that this review will ever see the light of day on the internet as I am sure Choice doesn't want anyone to see this.

They got someone out to look at my plumbing but it took about 4 days but the plumbing company came out and fixed pipe but it's still leaking. The technician was nice and patient and did his job. Got to call them back out again.

Have been with CHW for over 4 years & I have been completely satisfied with the proper communication & with the technicians that have came out to my home & work on my appliances. Will highly recommend Choice Home Warranty to family & friends.

I have a policy with this company for repair of my major appliances. With my last 2 claims they have refused to address the problem and flat out refused to honor their own contract! 1st issue: My refrigerator started making an occasional loud noise. I called it in and they sent a tech, who said this is an indication of a compressor that’s beginning to fail. According to CHW, if the compressor hasn’t failed yet, they will not fix it because they feel that it’s not broken and works fine.

A/C stopped on Friday night. Claim was submitted on Saturday morning. I advised that temperatures would be over 115 degrees for the next few days. Waited all day on Saturday and no vendor was assigned. I once again advised that the temperatures inside the home were unbearable. Later, I received an email that I could elect to get my own AC service to do the work. I reached a company and was told that they would be out by 10 AM on Sunday. The temperature inside the home was at 96 degrees and so unbearable that it was not possible to even sleep.

The technicians were very efficient and found the problem quickly. They were not able to fix it due to having to order a part but they informed me how to make the best use of the refrigerator in the meantime.

George **

Choice Home Warranty does not live up… Choice home warranty does not live up to the service agreement when it comes to HVAC. They will find any way possible to weasel out of taking care of business. They will request trying to use another HVAC Company but they want you to foot the bill. They're famous for saying that it is not a mechanical malfunction, even when the HVAC Company that they sent Say your system is dead. If I had to do it again I would avoid choice at all cost, they will take your money and on all the other cases it Took weeks to get my dryer repaired, etc, now the tech will respond quick but if there is a part or something it is a waiting game. One of the worst decisions I have made in my life, just one big rip off.

Not happy with how long it’s taken to get my AC fixed. Middle of summer. Would be done faster if I paid a company to fix it. We got the home warranty so we didn’t have to fork out all the money. Now it’s been almost 3 weeks waiting on them to fix the AC, mid summer!

Our tech was incredible. We had our AC go out on us Thursday but didn’t get the request in until Friday night. We got a confirmation for appointment for Monday morning and so we’re resigned to suffer in the Texas heat for the weekend with 80 degrees and 83% humidity inside. Then I got a call Saturday morning from Santana, who’d been assigned to come Monday. He said he could come by today since he has finished earlier than expected on another job. He managed to come around 11 and fix our AC unit super quick! An absolute godsend! Unfortunately the issue was due to the breaker that connects the two temperature controls shorting out which Santana said would probably happen again in a few years, but if/when it does I will definitely be requesting him to come out to help once again. 5/5.

Service person came quickly to check the situation. He repaired and replaced a few parts. He will return in a few days to make sure it was all working as it should. He said we took good care of the unit but will check again on a regular basis.

Upstairs Air conditioner Unit Not working. Issue was fixed. Only problem was unit failed just before the heat wave and Choice took 1.5 weeks to get this fixed. I was able to contact technician to get him to come out in 1 week, but then another week to get the capacitator (part) and no updates in that 1 week on when it will be fixed. Seems like a mundane part - a capacitator. And no updates from Choice or technician - required multiple follow ups to ascertain status.

Our dishwasher was leaking. I put in a claim. The next day we had an appointment with a local repair company. The lady in the office was very friendly and helpful. The technician arrived on time, assessed the problem and ordered the part.

Choice called one company and I received an appointment for three days after. Than I received a call from the plumbing company saying they are coming in a week. Choice was notified and never sent another company or asked if I wanted another company.

Loved the ease of the process. Service tech came within 24 hours. Decision was to replace my dishwasher instead of repair which made sense since the repair was probably over $250. However not sure I can wait up to 90 days for the replacement e-card to replace my dishwasher.

Technician was very nice and polite but was here very short time because he said fixing washing machine was most likely not an option! Choice Warranty chose to pay towards a replacement! I had difficulty receiving the email offer so called choice customer service number and the lady I spoke to had a very heavy accent and I had difficulty understanding her and I said I was very sorry could I speak to someone else! She got angry and hung up! I eventually found the email offer and accepted it! Thanks.

Thank you so much to the gentlemen that receive my call. Him was so polite on a Sunday morning. Was having problems with my refrigerator and garage disposal. Please if you needs help with your appliance needs please choose this company. They are so prompt. Didn’t have to wait a long time. They call or email me as soon as possible.

The tech that came was extremely knowledgeable and immediately found the problem and fixed it. Also, he called immediately to make an appointment that worked for me. I used other companies in the past and it took days to get a call back.

Your customer service is accurate and fast. My washing machine broke and you are replacing it. No questions asked. The Company you sent came on time and acted very professionally and accurate. They did a thorough job. Thanks Choice. Best regards Rosemary **.

I just bought a new home so I renewed my policy. In the past I have had mixed reviews on my claims. The company they sent out when I had a problem with my AC was disappointing to me. They told me what was wrong and what I needed to do to fix it. Took my money and left. We had to get a wet vac and suck out water that overflowed. Was not happy (we didn't have the vac and had to find one). Later in the year had problem had a problem with my over the range microwave and everything went good so we choose to renew the policy for our new home. Hoping if we need them all will go well.

Representative I talked with was courteous and efficient. He looked up one of my claim issues (cracked porcelain on a toilet) and assured me it would be covered in the policy. He explained the rest of the claim procedure thoroughly.

Claim # **. Lydia ** was point of contact. She did a great job. She was efficient, professional, extremely helpful, and friendly. It was a pleasure doing business with. The system is a bit bureaucratic, but she did her best to help. My thanks to her. George **

The tech was on time and very nice. He fixed everything I asked to be fixed with no issues at all. He was very professional and polite. I would most definitely refer the company to others! Overall I am very impressed.

Jeff showed up right on time and had my unit running in 15 minutes. He was courteous and knowledgeable and I would love to have him again if needed. The first company that was assigned was rude when I spoke to them and in hindsight I'm glad Texan Mechanical was assigned.

Requesting assistance was easy, the technician was quick and good at what he did. I didn’t expect additional maintenance charges, but it seemed fair once everything was explained. I would recommend the service based on my experience with this technician and the warranty itself.

Howard ** was excellent. He was friendly, fast and efficient. Can I talk to him every time I call? He helped to sell me a plan as a present for my friend, as I already have a plan with you guys for my house.

When I first took out the Choice Home Warranty, my overriding criteria was peace of mind in case something went wrong with an appliance. This year, my washing machine became noisy. I filled in the complaint and Choice sent a technician over in 3 days. The competent technician, John, troubleshot the problem in less than half an hour and recommended that the washer be changed. Choice responded to his feedback in less than half an hour and told me to expect a gift card for a new washer in 30 days. I was pleasantly surprised by this quick action but gave Choice 4 stars because I have to live with my washing machine for a month. I have no problem recommending Choice to other homeowners.

Claim reporting was easy and fast. The site kept me updated on my claim process.. Work order put in immediately and my repair for my air conditioning fan motor was approved. Claim and repair all done in 2 day total.

You denied my claim on my garbage disposal because you feel they don’t break as a part of normal wear and tear. You thereby accuse me of abuse of the unit. When this policy was purchased, I was told once I paid the $45, you took care of the rest. I was never told this was at your discretion. I will certainly share my opinion with any and everyone I can at any given opportunity. I now have no faith in you and view any future interactions as adversarial. I can’t imagine you ever won awards for positive service. You are a “rip off and a fraud.”

The service from Juan and the contracting company was excellent. Choice Warranty approval time on parts was good however initial contact with Choice was confusing and lots of wait time. Thanks. Ronny ** we will continue with the Warranty when it expires.

I've had a contract with CHW since 2019 and, for the most part, have found them reasonable and dependable to send professional technicians in response to claims. However, they recently determined NOT to repair my a/c unit based on "...Evaporator coils that leak have been exposed to corrosion or acidic materials that have infiltrated the air stream and air flow throughout the house and have damaged the integrity of the coil." No reasonable person would accept that explanation, for if it were a fact my other two a/c units would fail for the same reason not to mention all the metal in my home being corroded/rusted. This is truly unexpected and supremely disappointing performance for CHW.

Far better than I ever expected as to making my claim and technician who worked here at my home. Both folks were knowledgeable and helpful and friendly. I had a different warranty company many years ago and they were slow and hard to work with. Thank you.

The representative from Phoenix Appliance Repairs has been thoughtful and professional. However, Choice neither called nor emailed me as to the day or time of his arrival which could have been very awkward. Phoenix Appliance is in the process of trying to locate parts for the clothes dryer to replace those that are defective.

The technician was good. However, he checked and was informed that the dampers were NOT covered. So WHY is air conditioner included on what is covered when an important part is not covered??!! The house was 83 degrees downstairs. Not sure why we paid for Choice Home Warranty.

Still waiting for Air conditioner to be fixed. First technician never showed up. They didn't answer phones. Waiting on new tech to call. Very hot. Disappointed in the people you contract out. Your representative couldn't get ahold of them either.

AC repairman came out and was very efficient. Checked the unit and all registers. Then asked if there was anything else regarding the claim, His assistant was helpful too. Both were very willing to answer questions and left a card so could call if any more problems occur.

I called to purchase one year. Cynthia kept me on the phone for ten minutes trying to sell me five and three years plans. I told her multiple times we can't do that this year, she pushed me with payment plans, all sorts of discounts to the point I wanted to cancel and hang up.

Tech saw broken parts & ordered new repair parts-will return to install; however, Choice says parts & service not covered because damage not done by normal care. I disagree, Dishwasher door was never overextended or treated improperly. The hinge & spring just "let go" causing door to painfully hit my leg without external cause, So I protest that Co. can find reasons not pay by excusing this claim as false. NOT SO!!!

Lisa was very knowledgeable and answered every question I had. She made me feel good about choosing this company for my home warranty for our new house we are purchasing in Alabama. I also appreciated Lisa asking if anyone in the home is a senior or a veteran.

The tech that come was professional. And explained the problem. He came when he said he was coming and kept me abreast of what was going on. Although my dryer could not be fixed, Choice is replacing it. I am pleased with my choice for purchasing Choice Home Warranty.

I spoke with several representatives of Choice over a period of several days as I sought to select the best vendor of warranties to match our needs. I found each of the representatives was knowledgeable, patient, providing pointers and responsive. The experiences were very helpful to assist in making the decision to sign with Choice.

Made the claim one day and got a call the next morning. Then the repairman came the same day and fixed my dishwasher. Couldn’t be more pleased with the coverage or the service. David ** was the repair man. Couldn’t ask for a better mechanic. Very nice and knowledgeable about what he was doing. We highly recommend him.

Customer service was prompt to answer my call and got a schedule to fix my AC. With 117 degrees heat in NV, it was a nightmare to stay in the house. But with CHW’s prompt response, my AC got fixed a day earlier than scheduled. Great job, CHW!!

I switched my home warranty from AHS to CHW last year because of the cost savings options but I am really disappointed and definitely regret my decision. I got the Total Plan that is an upgrade from the basic plan and covers the AC. My AC unit stopped working and I filed a claim on 7-5-21. CHW assigned a contractor to come out. I paid $ 65 service fee and Technician reported that the evaporator coil has developed an irreparable leak and requires replacement.

He was great once he arrived. It took him a week from when I put in a claim to come. Then I spoke to him and he said he would try to come on Wed. He did not and did not even call to say he would not come until I called him. Then on Friday he was an hour late. But once he finally got here, he was thorough and found the problem and fixed it. He was pleasant. Choice needs to use vendors from the same city as the client. I think that would solve the problem.

It's too soon to tell. Missed first appt., and was late for second, but called to let me know. Tech was personable and knowledgeable. Understood my problems and said would order parts. Will have to wait for parts and installation before forming final opinion.

As usual with Choice home warranty, and I say this being a customer for over 7 years, their policy is HORRIBLE, they have increased their contract price and have gotten WORST than ever before. Their conduct should be brought before the Better Business Bureau. They should never be recommended to even my WORST enemy.

Used text messages and appt worked great. Found the problem and fixed it quickly. Job well done. Would like this company again for any repair. Thank you!! It's times like this that we are very grateful we have this service.

Very dissatisfied with Choice. The tech did his job but the warranty doesn’t cover the issue. I pay for a warranty to be able to get results if I need it not to have the company tell me I don’t qualify. How is a person to know actually what’s going on until you use the appliances. Soooo I’ve spent $525 and my unit is still not cooling so now I have to hire someone else to come out to repair it. Those funds could have been used towards that. Thanks for your service but I won’t be referring anybody to choice home warranty.

We were very pleased with Michaels’ Residential Repair. Anytime we have plumbing needs we dont want anyone but Michael to handle our repairs. As a matter of fact we have already referred him to someone. He is very thorough & will not leave before making sure the customer is satisfied with his work. Thank you for sending him to us.

I submitted my claim online approximately 9 PM at night. The following day I had not heard from anybody around 11 AM so I began to call to get a hold of someone from customer service. I finally got through and the customer service agent contacted the technician and within an hour I was called and they came right over to take care of my issue.

Even though the company was late (2 weeks) in sending an electrician out, he did a great job. He was able to repair the issue and bring power back to my home. He worked solving the main issue and resolved a problem that was connected to restoring the power. Excellent service. I would recommend his company.

I am so disappointed with the coverage exclusions. I have paid monthly for Choice Home Warranty. When I need an appliance fixed they dont cover a leaking water heater. I dont recommend this company. I am so disappointed. I am appealing the claim. I hope Choice Warranty will help.

The technician from Bennett and Sons was extremely knowledgeable and professional. He quickly assessed the problem and had it resolved in less than an hour. He provided additional tips to ensure that the problem would not re-occur. He was a very pleasant and professional to work with.

Technician was kind and courteous. He tested for cooling and tested for leaks as advised by CHE agent. He explained that the leaks were everywhere and was told to use a stop leak agent. He did do. The unit had only cooled to 79 degrees overnight. This is not acceptable.

Great guy. Alex the greatest. Got my AC going and now it's freezing in here. Thank you guys everyone AND GOD BLESS. I would highly recommend Choice Home Warranty to my friends as well as Zero Degrees the company that Alex works for.

I had my pool pump leak repaired through CHW 2-3 months ago. The leaked reoccurred and now they can’t find a technician to fix it. Wanting my to find someone, pay out of pocket and then wait 30 for reimbursement is the wrong answer. That’s why I left AHS. How hard is it to call the last technician you sent to fix his error?

My problem is with Ernest Heating, who inspected the unit and stated it was in good operating condition. Jayco was upfront and personable. He explained what his mark up was and did not push me to do anything unnecessary. Because of Ernest I am now on the hook for a whole new unit, rendering Choice Home Warranty useless. It is always an issue when you purchase a new home. Beware. Home inspectors don't catch many things.

Tech was great. Not happy of how long it's going to take to get a part needed to repair my refrigerator. It going to take a week or more for part to come in. I will be out of a refrigerator for that long!!

Technician was knowledgeable and courteous! Solo owner of business and it felt good to help small business owner! Will probably do business with him again. He recommended a maintenance agreement since the warranty does not cover one. He agreed to come on Thursday instead of Friday! Rainy messy day!

Vendor was on time and provided great customer service. He replaced the faulty motor and the AC started working again. We would recommend this vendor to be used again with other customers and would request it if service is needed again.

If I have another claim, I want this tech to do my work. Honest, thorough, quality work, and fast. It was such a relief to have someone who knew what they were doing and then did what they said they were going to do. I highly recommend them.

I contacted technician to ask if he could come sooner than he had scheduled. He said he would try and he made 24 hours sooner than scheduled. Had to replace a capacitor and in short order the A/C was cooling again. Very professional and courteous.

He was on it from the start and I watched a master fix my fridge. He showed me step by step each section that could turn out to be the problem all the while noticing that the fan was not working and it turned out to be broken for one problem and that led to the other and bingo, I am ready to go. I really liked how he would talk and explain to me the whole breakdown and the process.

They were fast and convenient. They sent someone within a day or 2. The guy was fast at figuring out what was wrong with the washer. He was gonna come back and fix it once they got the parts. But our washer didn't have a model number. So they said they would send us a giftcard to Lowe's to just replace the washer. Great service.

I called CHW Late Wednesday evening having gotten home late in the evening, from work, to find a puddle of water on the floor by the A/C inlet. I instinctively climbed into the attic to find the A/c drain pan filled with overflowing water. I eventually emptied almost 5 gallons of water thru the night and subsequently called CHW. I was initially frustrated at the unappealing response but ultimately, I spoke with someone who assuaged and addressed my fears and concerns respectively. A service personnel was sent out and the repairs was approved and I slept peacefully knowing that I made the right choice with CHOICE HOME WARRANTY.

We had a problem with our garbage disposal, submitted a claim and got approved for the repair. The repair made us very HAPPY! The guy that installed it was amazing with his work. We now have a great quite disposal.

Thank you for the excellent, very timely repair of my ice maker. William, the SEARS technician was very knowledgeable in explaining the problem and then replacing the ice maker. William also offered very practical advice on keeping the ice maker properly making ice.

I think they have a quick response to problems,, in Florida air conditioning is very important and when you have a breakdown getting it repaired is almost life saving, a call to Choice Home was quickly handled by dispatching a service technician in a matter of hours, my problem was sorted out and a solution is in the works, looking forward to using Choice Home Warranty In another home.

I was told this appliance is not covered because rust of pipes that ruin the appliance isn’t covered. The technician said the heater Has to be replaced And Choice said it’s not covered. I guess when it’s an expensive appliance they don’t want to pay! I will be looking into different companies when this contract is up.

Very pleased with Jeremy from OSP. Great job fixing my leaking sink. Very professional. Called ahead to let me know he was on his way. Always smart to have a professional handle anything to do with water or electricity. Thanks.

Called claim in one afternoon. Next day a serviceman came to our home and replaced disposal, very pleased with service. Would recommend Choice warranty to anyone looking for home warranty. Rebecca. Tried another warranty company, service was so poor that never acknowledged any claims. Ref went bad, would not send anyone to check.

He was late, but made it up by being a really Great Guy! I would recommend them to anyone who needs a Garbage disposable replaced. The Choice Warranty for any homeowner! Repair costs are out of this world expensive!

Choice Warranty sent a contractor to my property to check the functionality of my unit to determine why the outside unit didn't work. The technician determined that the unit needed a new core, the information was passed along to Choice but denied. I was told Choice Warranty doesn't cover those parts that the entire cost would be my responsibility. Most of my dealings with Choice I've been told that they didn't cover my requests and was denied leaving me with no other option but to come out of pocket.

Our service tech originally had us scheduled for the later part of the week but was able to work us in earlier and had our hot water heater back in working condition almost immediately. We are grateful for First Choice & Herman **!!

Very happy with the quick response for getting a service appointment. I wish it were sooner, but looking forward to having my icemaker fixed!! The time choice between 1&5 is a little off-putting but I will be home to make sure I don't have to reschedule. Thank you.

Choice Home Warranty has been quick to respond. In the past the Company they have suggested are very slow to respond, some when they do arrive come to do repairs with nothing not even any basic tools. I just hope that now that they have upgraded their service people it will be much better.

I just signed up today, so I can’t speak to the claim process, but I can say that the representative, Devin **, was excellent! He answered all of my questions (multiple phone calls) and I did not feel pressured to buy. He did not harass me with constant texts/emails, as other home warranty companies did.

Unhappy and dissatisfied with your company's policies. I feel that your company misleads consumers. I feel that your company double dips by keeping the payment for services and then seeks reimbursement for those same services if the policyholder/consumer wants to cancel the policy after 30 days. This is just one of the reasons; there are several more reasons for my dissatisfaction.

On July 8th I had a claim for my cooktop, and my oven I believed. The tech stated that he had only a ticket to fox cooktop, not the stove. After calling your claim rep and stating that the thought both were getting fixed. He told me he called the technician and they agreed to come out on today July 9th between 11and 3pm I believe. He stated they had already talked to the technician and the tech would call me to confirm. He also stated I would not have to pay another service fee. I changed my plans, canceled appointments to be home for the technician to come. However, today no one showed up and I call the claim rep for your office and he said there is no record or note of any technician to visit today. I told them since the calls are recorded, everything I stated would be proven by listening to the call with the claim rep on July 8th around 1pm.

Choice Warranty provided expert analysis of my A/C problem. They were courteous, friendly and quite knowledgeable about my problem. They quickly arranged for a service person to come and repair my A/C. The service was prompt and inexpensive. I strongly recommend Choice Warranty to anyone.

The claim was taken and immediately a service technician had been scheduled. He arrive the next day on time and was very polite and professional. He took care to diagnose the issue and explained to me the results. I look forward to his return to replace the faulty part.

My claim was denied, stating that my Mitsubishi Mini-split was not covered. Coincidentally, I saw an ad for this same warranty, where the picture showed a technician working on the same type of unit that I have. Additionally, I have the upgraded policy. The technician who called me was outstanding in every way. But the experience with this warranty is deceptive at best.

The whole experience was quick and easy. From filing the claim to scheduling the appointment. We would definitely recommend Choice Home Warranty. Hope we don't have any more trouble but if we do I know we'll be taken care of by Choice.

Stacy our salesperson was so upbeat and friendly. He explained to us everything. I know this because after he hung up sent us the email. I read it, he knew what he was talking about. It is an awesome deal. He work with us. My husband on ssdi and I'm so thanks Stacy unemployed. He understood. Not like one of the sales people you just want to hang up on.

Chris was very helpful! Give Him A Raise soon!! He explained everything well I Hope! Want this to be a good experience for us both! He returned my call very soon! Thank you for contacting us! Hope this is long enough!!

Only one claim so far, but service was quick and prompt. Part had to be ordered and was installed within 3 days of receipt. Great service people. Always notify us when they are coming so there is no delay. Just submitted our 2nd claim on tankless water heater which is not send hot water very fast.

Hello, I had a pleasant visit with the technician Richie. Richie took note of the stove top being cracked and the glass on front of stove broken. The appliance was not powered on, but as I mentioned the PF light indicator is always on, until pressing the off button. I would appreciate the appliance to be replaced.

If my initial contact with this company is any measure of what to expect in the future, this will be a very good company to deal with. I signed up for a policy, had my questions answered and was offered an additional program, but it was offered in a take-it-or-leave-it manner instead of a high pressure pitch, and the whole experience was less than 10 minutes! Very much appreciated. Here is hoping for similar professionalism in the future, if questions arise or claims become necessary!!!

The technician that came to my house to repair my dryer was awesome. He knew exactly what he was doing and got the job done in a timely and professional manner. If he could come out for any other repairs I would truly want him back

I was not given enough compensation to replace my KitchenAid dishwasher. I provided them with photos of the stainless inside but because I (nor KitchenAid) couldn't provide them with the Dba I was given only $246 to buy a new dishwasher. This is not enough to buy any dishwasher!! The cheapest Whirlpool I found started at $566. I am very disappointed in CHW and after my one year I do not plan to renew. I didn't ask for a top of the line dishwasher, just give me enough to buy a dishwasher!!!!

Have been very receptive to recent claims covering multiple appliances such as Dishwasher, Water Heater, Plumbing, HVAC etc. Choice was able to find contractors and specialists for the job quite quickly and assign them to the claim. The technicians honored the commitment and remediated the issue well.

Mr. Bruce ** was very helpful. I ended up getting the 5 year plan and hope to have nothing but great experiences with this company. Give the credit to Mr. ** for getting me to switch from American Home Shield.

I didn't expect a call so quickly, but before I even finished reading the information on the ad, a rep from the site called. I did not feel pressured at any time and Alan explained everything and answered my questions. I have thought about a home warranty plan for a long time and don't ever want to get stuck with huge home repair bills. I am comfortable knowing now that I can sit back and relax knowing I will be covered. I got a senior discount and several other discounts, the price was reasonable.

Been having lots of trouble with our air conditioner and CHW has been great about helping us with our claims. We call and the wait isn’t long on the phone and they are always so helpful wanting to help the customer.

He sold me on this plan and got me to commit to 3 years! He was great and now I hope your company as a whole ends up being great. It’s more than just piece of mind for me. It’s about always doing the right thing.

Awesome service and response time! Very friendly and the ease of putting in a claim was a huge benefit. Needed service on a refrigerator that was leaking water onto the floor. Was taken care of quickly and very efficiently. I’m very pleased and happy with this home warranty.

Had a good experience with filing the claim and having a technician out 2 days later. Their choice of HVAC company was a 5 star company and that really helps as they really knew what they were doing. Fixed and I appreicate this warranty so far.

Las Vegas, NV. The heat 115F. My air condition stop working, I call Choice Home Warranty, quick respond and they help me to schedule for repair. Technician come to fix the air condition asap. I appreciated the work. Thank-you

Although the technician stated that it was normal wear and tear and my book regarding my ultimate policy states this part is covered, Choice Home Warranty has declined denied the claim twice. I have sent an email to the office of the president as I was advised and I still have heard nothing back. Please help.

The tech was professional and knew what I needed done. It was a timely visit with a call to me before the visit. My visit was good. My faucet is fixed with explanation of how he fixed it. That part I liked.

Temperature control probe probably coated with sediment. Must adjust to higher temp to get gas valve to come on. Repairman was very professional and knowledgeable about how water heater work. He came on time and checked installation for codes.

The two technicians did a great job. They were very well trained and knew what they were doing. A Royal Flush was the company. The Choice Home Warranty is the best thing I ever spent money on getting. They were efficient and had my claim out within hours of me submitting it.

Very friendly and put in the new pump I needed. Came at the scheduled time. Worked quickly to get the job done. I felt bad about the water on the floor from the failed pump. Didn't have to wait 10 days like I did for my air conditioner repair.

I have and are happy with the service. I just got my AC control replaced. Excellent service technician. The time from reporting a problem until a technician is assigned to the job is very short. Only had one hiccup.

Technician was very professional, polite and friendly. Checked air conditioner thoroughly and explained everything he found. I would recommend them for anyone else. Also stated at end of visit he had written down everything in his book so that if in future anything happens he'd be able to compare system's numbers on the gauges.

Was told by the Water department that I had a leak and it was driving my bill up higher. Terry found what seems to be the problem and fixed it. He also checked the meter for movement and promised to return if I didn’t see a reduction in my bill.

I just renewed my contract with Choice Home Warranty for the other three years. I put in a claim. By two to three hours I had an appointment. My washing machine and dryer had been fixing, the only thing you have to wait for is the parts, so you have to have patience. The staff is professional and caring.

This is third time they came and they didn’t cover so I am end up paying service call as well as repairing cost Which doesn’t work. I hope they should consider I would like to request for call so I can explain about situation. Thanks.