Choice Home Warranty Reviews

I am very disappointed with the service I received. I am 70 years old and my central air conditioning wasn’t working. The temperature was between 89-90 in my home. I had to wait a week for anybody to come out. I changed the batteries in my thermostat as a last resort and the unit improved. When the Technician came out he checked the unit and said the Freon wasn’t right. He said there may be a leak and would have to speak with the insurance company on how to proceed. Waiting on a date he is coming back. Meanwhile the weather is going to get very hot and I’m praying the unit doesn’t stop working again. I cannot take this heat.

Had a simple leak under the kitchen sink. Tech responded promptly and was great. CHW denied the repair being made. Premium warranty cost + $65 service call charge, only to get denied. Just went and fixed it myself with some plumbers putty and a pipe wrench. Will not renew this policy and will strongly recommend no one else waste their time and $ like I have with CHW.

The technician from Ace of Spades Garage Door was very professional and diligent with resolution to fix our garage door opener. I submitted the online claim, received a phone call and the operator expedited the service order to same day service. We we excited the technician arrived 2 days earlier than scheduled appointment date! Thanks!

Technician arrived the same day as the service call… on time and knowledgeable. He identified the repair issue and was able to repair the problem quickly. In addition to being knowledgeable and technically competent, he was friendly and courteous. I’d be happy to see him in the future.

My dryer stopped working. I placed the claim and I was notified immediately. The service person was knowledgeable and professional. He identified the problem as an electrical issue and ordered the required parts.. I am very pleased with the outcome.

Sears service technician, Ricky, was very courteous and respectful of myself and my home. He diagnosed and fix the problem. Ricky, took the time to explain the problem and to show me what needed to be fixed. He took pictures of the repaired part. I was very satisfied with the quick response to my service claim and with the service provided by the technician.

Last year in September my water heater stopped working. Your company provided me with a new one after waiting over 35 days. Last week my water heater started leaking again and it was the unit it was defective. I was told that it is not covered and I would have to take care of it myself. This was a defective Water Heater and it was under warranty and you did not honor that. It was only nine months old. Not only that I had to talk to a account specialist and the first bailable appointment was not until next week. Unprofessional, waiting almost 3 weeks just to talk to someone to approve it. Not only am I not going to renew my Contract with your company, I have several friends that have chosen you because of my recommendation and now they are all going to drop you like a hot potato.

Choice Warranty staff understood our urgent needs to have our washer and plumbing problem fixed as urgent as possible. We contacted them on the night of August 18, 2021 when the problem occurred and they wasted no time in contacting their technicians to help us. When the first available technician scheduled us on the 24th which was too long for our needs they looked for another who would meet our urgent needs and found Greenland Appliance Center and 24 Plumbing Services who immediately contacted us and was able to fix our washer and plumbing problem. Excellent jobs to Choice Home Warranty, Greenland Appliances and 24 Plumbing Services.

My claim was filled the very next day. The repairman was very professional, knowledgeable, and friendly! He explained what the problem was and how it would be fixed. He kept his word by coming when he said he would. Thank you. I would definitely recommend Choice Warranty.

The salesman was very polite and courteous, answering my questions and having a good discussion of the terms of the coverage. He offered me a discount for an extended term, which I accepted. I’ve had bad experiences with other home warranty companies but I think CHW will be better based on the answers I was given.

Unfortunately, we've had to call 3 times in a short period of time. Two situations were covered and we are glad for the excellent response time, excellent service and excellent price!! This made us very happy. Would definitely recommend them to anyone.

I’ve been with couple other companies before Choice so I definitely know what I’m talking about. These guy are the best. Hassle free claim process. Love it. After all what use is any insurance if they can’t help you when in need.

Had trouble replacing belt but finally completed and I am pleased. He got aggravated but kept his cool. He had all of the equipment and new belt that fit. He checked motor and said it was fine. Door working fine. I would recommend the technician.

Ariana was very knowledgeable and answered all my questions. The rates offered were very attractive and the opportunity to lock in a rate for 42 months sold me on the warranty plan. I was very pleased with sales presentation. Thanks very much.

I filled out the requested information online to see if Choice offered better pricing than I now have. Choice's monthly price was a bit higher that my current pricing so I decided to leave things as they were. Then an agent called and mentioned the Senior Plan offered by Choice and the amount I would save by switching was too good to pass up so I will now be a Choice Home Warranty customer. No pressure at all.

Agent was very understanding regarding my concerns. Removed service fee charge and promptly sent out new service provider after 1st provided did not repair my leaky water faucet. Satisfied with 2nd company who repaired issue promptly. Very satisfied with 2nd company.

Choice works quickly. I contacted Choice regarding a water leak and the next day my appointment was scheduled. The results turned out that I needed a new faucet. The faucet was covered under warranty, ordered, received and fixed a few days later.

Even though my claim has been approved, it's taking weeks to get this job fixed. They asked you to set up an appointment, and no one returns your call. I guess they don't realize, it's over 90 degrees in the house. Not good for me, my elderly parent, my daughter, or my dog. Had to move on out of the hot house, waiting to talk to some else. Very unorganized and slow. I'm very disgusted right now with this home warranty. Was about to purchase one for my other home, but will go with another company. I guess by the time I'm get air, it'll be winter time. Just as worse as the other home warranty plan I had a few years ago.

Technician came in. Did a thorough job of researching and troubleshooting all possible scenario until he came up with the solution. He then explained everything to me where I could understand it. I was very pleased with his work, and would have no problem recommending him to my friends. He was also very professional.

The girl that called me regarding my quote request was very knowledgeable. She was polite and answered my questions as they came up. She provided several options along with my SR discount. She provided 1yr, 3.5yrs and 5yrs options. She tried to save me as much money as possible. Only suggestion is to be able to break payments down into 2-5 payments.

Updated on 10/31/2021: Since problem on the Left door of the GE refrigerator to be replaced because Sears technician sent by Choice to fix the ice and water dispenser not working. Submitted 8/28/21 to date 11/29/21 Choice not responded.

I compared my current home warranty with Choice Home Warranty and the cost was much less. I only had to use my former home warranty one time for a minor issue but was pleased except for the cost. I was pleased with the representative, Albert ** who was very helpful in making the decision to switch to your company. Robert **

Called for service in the morning when we realized our AC wasn't cooling. Our call was answered that afternoon and fortunately the fix was fast. He had the part with him, which was great. House was cool in one hour. Thank you Miguel. We appreciate your help in this matter.

Our current home warranty was expiring, and our neighbours referred us to Choice Home Warranty because of their positive experiences with the company. We were contacted immediately in response to our request for a quote. Damian ** was extremely knowledgeable and even checked to see if we qualified for the senior or military discount. We purchased a policy and are extremely pleased with our decision. Thank you for making this a quick and easy decision.

Dealing with this claim has been awful!! I've never been treated so poorly as I have been by Choice!! Even got hung-up on several times I have tried to call. And most people I have talked to have such strong accents I can't even understand them! I ended up having to get a plumber to resolve my issue & even though he tried to get authorization from you before doing the job, no one from Choice ever even responded to him! NOT happy!!

Bad Choice! Choice Home Warranty will find creative ways to deny 90% of your claims and the odd one they covered the quality of work by their appointed technical was so bad... You get what you pay for with Choice.

New customer. Had a good experience with agent, he explained all benefits. I am looking forward to doing business with your company. Rates are very reasonable and service charge is very reasonable rate. I call at a great time as there is a 20% discount at this time and a extra month add to service plan at this time. Thank you,

Within 24 hours after reporting my leak Choice sent out a plumber to repair the problem. This is the fourth time I have used Choice and have been completely satisfied each time. I have recommended Choice to family and friends.

Green Plumbing Services, sent out one of their Technicians to fix an issue with my toilet. Mr. ** did a fantastic job and was truly pleasant. He was easy to talk with and he answered all my questions. Thank you, Green Plumbing Services!

You all wasted the contractor's time waiting for your approvals. Then you said the parts that were defective was not covered. What use is choice Warranty company if you won't repair the air conditioner parts. I will not be renew with Choice! Pissed off. John **

Because of a busy schedule the CHW technician arrived later than the appointed time. Upon arrival, he wasted no time getting to the job and completing it. One of the lights beside the garage door had stop working. He found and repaired a disconnected wire. The light works as it should now.

The contractors are above average and they the work is very good. The problem is that the contractors do not get paid within a reasonable amount of time from CHW, and therefore will drop off the list of available contractors for CHW. There were some 5 STAR contractors that are no longer affiliated with CHW.

Technician arrived on time and was trained. He followed up quickly with report and I had the info back very quickly. I was not happy with the amount for the replacement as it was less than 1/2 of the price to replace. I set up an appt to speak to an advisor but that took over a week based on her schedule. Although she did increase the amount, it is still very low compared to what the new model will cost. This was definitely not explained well when I bought the warranty.

Garbage disposal was not working and I contacted Choice Warranty for a claim on this... Choice dispatched a company for the repair work... Technician was fast at completing the job and was well mannered and professional.... I would definitely recommend this company for any plumbing work needed...

AC was not working one evening so we called Choice. Within a few hours we had a repair person get back to us for next morning repair. That worked out for us and AC was ok again. We were so pleased that we even had service done to both.

The fellow fixed the faucet problem and stayed till he knew it was fixed for good. He was polite, informative and helpful. The problem is fixed and I would recommend him, I think his name is Usher? He told me he would return if the problem continued.

My water dispenser and my ice maker were not working. Sears sent a technician out and he fixed the water dispenser. The next day he had to come and replace the ice maker, I am very satisfied with the work, knowledge and professionalism of that technician (Ramiro) thanks again.

Both technicians were great. They were professional, knew the problems, explained the problems to me clearly. They both wore a mask the entire time while in my home. We wore a mask too and we have been vaccinated... I am and was very pleased with their work and knowledge.

The technician was very friendly, a people person. He took the time to explain what was wrong and what he did to fix the issue. I had questions about my air condition unit and he was very knowledgeable about the job it took to correct the problem. I would prefer having him to fix my air condition if any other issue occurs. I will. I will recommend him to anyone who may have a problem with their AC.

The most Horrible company. No customer service at all and have an attitude. Most of the repair technicians just guess at what they are doing and replace parts at random. Paid 2 yrs in advance and finally when an appliance needed to be replaced (after multiple times and $$$$) finally decided to replace the appliance. Had to wait 30 days for reimbursement.

I appreciated the fact that I was contacted the same day by the company representative to try to move my appointment to an earlier date. He was on time and professional. Able to clearly explain what was going on with our situation.

Over the past 3 years, I have had 3 repair needs for appliances and/or plumbing. Choice Home Warranty always provided a service organization that addressed my repair needs either on the same day or within a short period of time. Each repair was done professionally and with minimal impact to our household.

On Friday 8/13/21, I reported to Choice that my Air Conditioner was not working. Choice sent a technician to work on the problem and it was as fixed satisfactorily. I would recommend Choice for regular home insurance coverage to safeguard all the appliances at home.

Called this. Asked about my renewal. Rep went into sell mode, told me what a yearly cost lump sum would be, told him needed to talk with my wife, then hung the phone up, the sale rep processed the change without my approval. Call back to complain on 3 attempts, spoke with max supervisor, explained everything. Promised refund but 30 days. If this is your sale methods. I cannot refer, and will start looking for another warranty company.

Garage did not want to open. Choice Home Warranty sent a repairman quickly and he was quick and efficient. He also provided us with the part that the garage door opener needed to be replaced. This is one repairman who I will recommend.

The repair man was timely and knowledgeable and had it up and running in about an hour. He was a friendly person. Easy to talk to. I would recommend him for your ac repair. I would not own a home without a home warranty.

I made a claim yesterday and have not heard from anyone! This is unacceptable! We are unable to use sink or dishwasher due to water backed up and leaking! I have had this warranty for several years and have never had any problems until now!!

The service man was the owner of his own company, super nice, knew exactly what was wrong with the ac and repaired it quickly. I will switch to him for my reg maintenance preformed 2x/year on HVAC. Thanks sweet much!

When placing the service call I anticipated the usual long wait time and 'average' local service technician company and service you get with all home warranties. To my surprise a creditable agency, Sears Maint. Service was dispatched in two days and was spot on time and the tech. was awesome. Quick, efficient and best of all very pleasant and amicable. Our issue was not resolved immediately but arrangements were made to replace the entire washer as parts for an aged machine were not available. We are very satisfied with the process and results.

We called Choice on a Sunday to tell them our air conditioner wasn't working and actually talked to a REAL person! Not a recording. Within an hour, we were notified that they had assigned our case and gave us the name and number of the repair service. We called them early the next morning- so early in fact that they were just reacting to their emails. We were informed that they were going to assign one of their repairmen to us and he would be out between 11-1. He came. He fixed it. Mission accomplished. Thanks to Choice for their quick response and follow through. We are now totally cool.

Temperature control is off on oven. Microwave doesn't always work on the same number all the time. The time I talked to the person on the phone was professional. The first time when I was talking to the robot I was not getting through to the robot. Talking to a person was better. Thanks.

Very good and nice people. Very kind and appreciate and answer all the question I asked them and guided me in right direction and answer the phone very professionally and didn't take long to get to the right person and put the order in quickly and the company emailed me in about ten to twenty minutes. Thank you. God bless you.

Choice claims personnel works from a script in their decision. When provided additional info it's not really taken into consideration. I believe the fees negotiable with technicians are very low. This is evident in the way homeowners are treated. Lack of timely response if at all. Or demanding service call payment before putting on shoes covering before entering the home. I have never experience this treatment before with my technician.

The technician was very knowledgeable about what he was doing. Cleaning up behind himself. Completing the job in a timely manner. He let us ahead of time when to expect his arrival. He also explain the problem and why it wasn't working properly.

The technician from A&E found the problem with the dishwasher and fixed it. He determind that the dishwaher needed the pump which was bad and making noise. Now the noise is gone. His knowledge about dishwasher was very good.

Maryann ** is simply the best regional manager! I moved to Choice because of her and will stay loyal because of her. She has always been a great asset to my clients and my work. You guys are lucky to have her!!!

I reported a breakdown with my washer. A technician was sent out to evaluated it. It was determined that the cost to repair was near to the cost to replace it. However the decision was made to repair. For 6 months, I have waited without a washer for the parts to become available. I called during this time to see if a cash payout was an option and was told it was not since it had already been determined to be repaired.

Within an hour of making my repair request. The Tech called me and was on his way to my residence. He quickly arrived and diagnosed the problem (bad motor). He replaced the motor and was on his way. He was very polite as well.

The technician you sent out seemed really knowledgeable. He went over both electrical panels and explain what needed to be replaced and why. The problem is every time we use you guys and the problem is found you never want to replace or repair it. It seems like I’m paying for a service that never helps the customer out. There’s always some reason you guys have for not wanting to take care of the issues that are found. The last time I had an issue with my stove which you guys should have covered the full amount you only gave me half. I do not think when it comes time to renew my service with you that I will be a customer of yours any longer.

The experience with the technician was great! The experience with Choice Warranty wasn't the best. We put in the claim early in the morning. We received a message that the claim was sent to the vendor portal and we should hear something within six hours. Never heard back so had to reach out to Choice Warranty inquiring about the claim and assignment. It wasn't until they expediated the call that we finally received notification that a company was assigned the claim. The day the technician was supposed to come out, he cancelled and rescheduled for the next day. I contacted Choice to see if another company could be assigned because we have been waiting 2 days already for our AC unit to be repaired with 90+ degree weather. They told us 'No'. We had to wait for the rescheduled appointment.

I am giving this a 2 star rather than a 1 star solely due to the price and speediness of the service. It is very competitive and I am very satisfied with that. However, the pushiness of the sales rep, coupled with his borderline rude comments re: me declining the 3 or 5 year plan are unacceptable. His comments back to me were tantamount to him saying that I'm incompetent for not accepting his deal. Your sales rep was very dismissive of my financial situation. Paying $800 for anything, let alone something that I may never use, is no small task and I did not appreciate his tone.

They hired a company to repair my dryer and it needed a part. The part came within four days but the repair co. put me on the bottom of their list--three weeks out! Seems Choice is on the bottom of their list! Too bad!!!

Very disappointed in communication, scheduling and overall experience. The credit via e card from Lowe’s was not even comparable and the length of time to finalize was awful. I am a realtor and was promoting this company recently with a customer and now with my personal experiences I will never again.

Technician was pleasant, on time and delivered on promise to fix the AC on quoted day. I would highly recommend and use the technician again. He diagnosed the problem immediately and was on his way. He returned with the part and installed it promptly.

Danny was very helpful getting us signed up for Choice. It is more expensive, but we selected Choice because it covers more on the appliances etc than other companies do. Read the fine print! They are not all the same.

CHW is the worst company I have ever worked with in my life to date. The customer service is terrible and their warranty policy is not worth $2 per month. I am surprised they are still in business. I would not recommend this policy to my enemy.

The technician was very knowledgeable and was quick to find the problem and got the air back on so we could get a good night sleep. I would highly recommend Choice Home Warranty. I have not had a problem that that couldn't solve in a timely manner.

I truly love this company. I bought my home in 2007 and I’ve had them every since. Since then I purchased another home and didn’t think twice about having Choice Home Warranty protect that home as well. Whenever we call they never hesitate to get the job done!! My family and I have full confidence in this company and would recommend them to anyone that wants to protect their property and get the job done. Thank you Choice Home Warranty for always being there for my family and I. Even my friends that I have referred to you all, they were all more than happy and thankful of your service.

The plumber did an excellent job. He corrected the problem that one of your previous contractors messed up by installing a plug in garbage disposal when he should have installed a wired garbage disposal. The spliced wires that the previous contractor used burned out my plug and now I have to pay twice because I need an electrician. I will be searching for another home warranty service.

He came on time, imagine not having to wait all day wasting your time. How refreshing to have someone true to their word - showing up on the time they set. He was very respectful and explained everything and turned in his report to Choice Home Warranty on time unlike the first company sent out. That person that came out did not send CHW their report on my problem. I had to contact his company because they failed to send their report to CHW until I called to complain.

The ice maker went out on our refrigerator. The tech said it could not be fixed. So choice offered us $500 to help replace refrigerator. Our case manager never called. I never got to talk to him. They wanted to give us Visa gift cards but we don’t shop at Lowe’s, where gift cards are for. We wanted Visa or check. I emailed this info several times to Rowland our case manager. Never heard a word. Now they said in an email that my refund would be sent. Not what kind of refund. We have since gotten rid of fridge. Disappointed in our case mgr.

He was very professional, knowledgeable and courteous. I appreciate your company partnering with such professional service providers. I will be recommending your warranty company to family and friends. I will also be recommending Light Foot AC and heating in the Houston area. I also appreciate the quick response to my claim being filed.

The technician that arrived was prompt and very polite. Keep me informed of what he was doing and why. I definitely would recommend him to anyone. If I ever need a repairman again I definitely want him to come back.

The technician came during the scheduled hours, very customer oriented and took the time to explain how things work and gave me an opportunity to ask questions prior to starting any work. Work was completed timely, overall very satisfied with this experience and enjoying my ac once again as it was fixed on the same day!

Heating system broke down and has been approved in a matter of days. That is really an exceptional experience. The customer service performed in a manner not experienced with most of the companies I have had dealings within recent years. Thank you

The technician was very polite and wore a mask. He came in resolved the issue quickly. It was a very good experience. I would recommend Choice Warranty as a Home Warranty if you are shopping for a Warranty service company.

He fixed the problem but claim was denied. Why did you deny the claim when I phoned it in? I want to cancel CHOICE!! If my hot water heater goes I guess that claim will be denied. A new 50 gallon heater installed would cost $1400. Choice would pay me maybe $200. What a rip off.

I wasn’t happy to begin with because the technician wasn’t able to repair my washer. I’m very please with the results of CHW with my washer. My washer wasn’t able to be repaired & CHW offered a gift card to purchase a new washer.

I signed up with Choice 13 months ago. They denied 2 of my service requests. The first was a freon leak in my AC and I was only given 7 days to appeal and I couldn't write an appeal due to time constraints.

I have contacted Choice Home Warranty for my kitchen sink clogging issue. Plumbing Technician come the next day and the Plumbing personal is very well knowledgeable. She is very professional, nice and in depth technical knowledge of the plumbing issue. She work till the problem is resolved and make us satisfied with the resolution of the problem. 5 of 5 star for the plumbing lady doctor.

I have been reluctant to call Choice since I very much dislike being on the phone for long periods of time; and again expecting not so good results bc my warranty was ending soon. However it was extremely hot and told myself at this point I really didn't have anything to lose. When I called it was so easy to speak to the representative and my claim was sent in. Within 48 hours the ac repair tech was here. He was very professional and told me what went wrong and that he would. Have to send in a service claim and again it was the very next day I received email that boldly said, "Congratulations you have been approved." Thank you Choice for being there when I really needed your help. I have told everyone I come in contact with about my great experience with this company.

So far I have had a good experience with CHW. Their response is fast. The workers who have come to work are very knowledgeable at their skills and very courteous. I have had a problem with my microwave and Furnace.

I am just ending a year with another home warranty company. It has been nothing but a nightmare. It took 6 weeks to get a Maytag clothes washer repaired, and now my A/C has been out since July -- the company is trying to find the parts more cheaply somewhere else. With Choice, I like the fact that once you register the claim, you deal with the repair technician exclusively after that. No more waiting on the phone for hours to find out what's going on. My account executive was polite and extremely helpful. I am looking forward to a whole new experience with Choice.

The technician arrived on time and completed the work in less than one hour. The entire process from registering with Choice Home Warranty, having a technician assigned to the project and having the work completed took less than 72 hours, with no issues or complications.

The amount of pressure the salesperson put on me was unbelievable. I only purchased so I could get off the phone and plan on canceling here in a little bit. And they even called to pressure me some more for other services. No thank you. Would not recommend this company.

Greg was my salesman. He went above and beyond to tell me about your product. I thank him for doing that. He told me about programs without me asking about them. He is an asset to your company and to your customers.

I’m very happy with not only how quickly my claim was able to be addressed, but also how quickly and effectively the issue was solved. The contractor who came out did an awesome job both fixing and explaining the situation to me.

I was very pleased with CHW in the manner on how they handled my claim. They scheduled, expedited and kept me in the loop during the entire process. I would give CHW a 10 out of 10 and I am very satisfied.

Technician said door seal is getting worn out. He submitted the claim and Choice Home Warranty denied it. Saying that is not normal wear and tear. There was no accident or incident damaging the door seal. We are not sure what Choice Home Warranty would classify it as. There was no negligence on our part.

Once I called Choice with my claim, they handled everything efficiently - technician came, ordered parts needed and all went smoothly. Now just waiting for parts and then appt. is already made for installation. We have been with Choice for 2 years now and have never had a problem. They are very good at what they do. We feel so protected by having this warranty company working for us!

My washing machine was determined to be replaced. Choice only gave me $343 to purchase a NEW Washing Machine, although they had no idea who sells new machines for less than $600. This is not a fair replacement value. By the way, it took 7 phone calls and 12 emails to gain someone's attention to actually talk to me about reviewing my request to allow a larger re-imbursement. They did not offer any additional monies, nor provided any provider anywhere that might sell an appliance for this small amount.

I had 6 technicians come out to fix my ac unit. All said it was the same problem. However they could not purchase it because it was too expensive. When they told Choice they just sent it over to another company. So I was told by one of choice employee that if I purchased it I would be reimbursed so I did. 753.90 out of my mortgage payment so I can get it fix. However that was not the outcome. I had to pay someone else to install it and now I'm out a $1000 and warranty coverage that did not cover 1 cent of the repair after 20 days plus. I will not renew my contract. I regret ever getting this product and I'm going to recommend to others to search elsewhere. Further note I was treated like crap with customer service dealing with resolution managers who say one thing and nothing happen. Complete run around. Worst experience ever with any company. I wish I could have canceled my policy but for some reason that makes no sense I can't.

My friend recommended your services. I called, spoke with a very kind Gentleman name Danny. He explained everything in details about the service, the coverage and payments and the difference between monthly vs yearly. Looking forward to your service. Satisfied, I will recommend you to to my friend. Thank you. Samira

I can't read what the Technician wrote but I called their office and was told there's a part needing to be replaced. I read my brochure from Choice and nowhere does it mention a denial as a choice. This is the second denial; I paid to get it fixed on the first time. I choose Choice Home Warranty because of their promise to fix or replace.

Worthless warranty. The AC has been a problem with our house for the last two years. Now the compressor is out and Choice Home Warranty refuses to fix it saying it’s our fault even though we keep our house at 73° downstairs and 76° upstairs but yet somehow it’s our fault. Both my wife and I are disabled veterans and I have Parkinson’s and need the air conditioning but yet our warranty is worthless. Somehow it’s our fault the air conditioner went out and it’s not covered under warranty. I would never recommend Choice Home Warranty to anyone.

I called to place the claim. The process was not as explained to me when I purchased this contract. Now I am having issues with the payment per service call. Due to the fact that I paid in cash for 3 years I was told I would receive the 4th year renewal at locked in price. My service call charge would be $45.00 per call as described by Tracy. I am now being charged $65.00! The time I have spent filing this claim is not acceptable. I have had to call for every issue. I have been bounced to three different folks today and still on hold as I am typing this entry. I am not a happy customer!!!!

I filed a claim with CHW and it was denied. I asked why, I was told that is what we do the first time. I then got a case manager and have been given the runaround ever since. Told it was a covered claim but can't get anyone to authorize it. It has now been over 6 weeks and still no one will resolve this issue. I asked for a supervisor or a manager and was told they can't do that. I then asked for a refund and was told not gonna happen. By the way it was denied because it was a pre existing condition. It was working, but still it must have been going bad for years, so it is not covered. That's how they get out of paying major claims. Any item in your home will be deemed to be pre existing. Small print. Don't use them. Just an awful company to deal with. I bought a 6 year plan, trying to get money back. Have notified N.J. A. General who is reviewing this.

Choice Home Warranty was prompt in setting up an appointment for me and my technician was very accommodating with working with me around a doctor's appointment. He was prompt, friendly, and knowledgeable. He answered my questions without any judgement against me. Great person.

I have a claim that has been open since July 17 to fix my refrigerator and as of today it’s still not fixed and I don’t have an idea when it will be. I have had to call the Choice line over and over and have never gotten the same person so I try to explain what has happen thus far and try to get something going. I just don’t understand why it would take over a month to fix any small appliance. I’ve even asked to talk to a supervisor only to be told they would have to call me back and that would be in 24 hours or less. I bet it would be a safe bet it anyone in the leadership team knew this is the kind of service they are representing they would or should be appalled that a paid customer has sat at home for over a month with a non working refrigerator and that the only answer I get is "We’ll have to start a new ticket of somebody will be in touch."

Your salesman, Mr. **, was very patient in explaining the contract in as much detail as possible and he was kind enough to answer any questions I had about particular items on your list of repairs and appliances on the contract.

Technician was able to come earlier (after requesting) and he was excellent with his diagnostics, communication and mannerisms. Fortunately, we did not have to order parts. Tech also provided contact info in case issue arose again or we need more help the following business day.

I was told when I purchased the agreement that even if any appliance could not be repaired it would be replaced. Not only was it not repaired Choice sent an email saying we could do anything and gave reasons why not. From my experience, I would not recommend your policy agreement for repairs.

I am very disappointed at the results of this claim for two reasons. The offer was far below the retail value for the microwave similar to what I had. Also the offer did not include installations cost which is considerable. I thought Choice home warranty was a fair company. In this case Choice was not fair and as I said I am very very disappointed.

The technician (Jeremiah) was superb. In and out in no time, polite and professional. Explained everything he did. Can come back to my home anytime. Pajak Electrical are great!!! They have been to my house before. CHW needs to call these guys every time they're needed in Comel County.

The technician was waiting on me! He was on time, informative, took care of the problem. He explained what he was doing and he answered my questions. He is a great member of your company! I certainly hope you appreciate him! Thank you.

Chris was very knowledgeable and helpful with me making my decision to go with Choice Home Warranty! I purchased a policy for 3 years because he was able to get me a good deal by doing it! I recommend Chris to anyone looking for a home warranty!

Technician great. Handling of claim poor. Repair of dishwasher was not possible. Cash/gift card offer to replace dishwasher was unacceptable. Will not renew either of my home warranty policies with your firm due to unreasonable offer. Plus, was forced to take a gift card from a company that I don’t utilize for services.

I am happy with the way that your company handles the situation. This is my first time using Choice warranty since I have a member. When I first join, I did recommend your company to a friend. I am satisfied with the company so far.

Extremely satisfied with B&B Comfort Masters, sent to repair my A/C in this hot Texas August. Technician was prompt, courteous and knowledgeable getting fan motor and capacitor replaced. Whole process was complete less than 24 hours after my call into Choice Home Warranty. Cleaned up everything before putting on boot covers to come inside and check on cooling. Just a great experience overall.

I called Choice Home Warranty on Monday (difficult getting a live person on the phone), but I eventually did. I called on a Monday, and received an email of what company was going to come to my home. I called “LK Appliance”, and left a voice message. I didn’t receive a callback that day. I did receive a callback on Tuesday around 12 noon, and Mr. ** said he would be at my home at 1 pm, and he did show at 1 pm. When he arrived he was using a face mask and handed me his business card. I showed him the two problems that I called in, the dishwasher and stove were not working. He repaired the Dishwasher and Stove within 2-hours. The technician's name was “Kwangyoung **”. He was professional and nice. I gave him my service payment of $65 dollars and that was it. Thank you!

I have used Choice for 3 services requests so far. There may be slight delays in scheduling but they had approved all the 3 services. The vendors knew the process and manage the approval directly. I never had to call them for them on phone and everything was automated.

Zoltan with Lazlo Plumbing completed the job professionally, efficiently, courteously and in a timely manner. Quite satisfied and would recommend him in the future. It's a pleasure to have such an expert of a technician to be assigned the task of dealing with a faulty disposal.

The sales person was very knowledgeable and kind. He was patient even when I may have repeated myself in some questions. I think he was true to his efforts. Had a pleasant voice. He was able to answer all the questions without hesitation.

Came home and my AC was not working. It was 85 degrees in my house in August in Texas. We filed a claim and the technician told us that the compressor was going out and needs to be replaced. Choice will not do anything about it because he got it going again. It may go out several more times - but if the technician can get it up and running, they will not pay to replace the defective part. We will just continue to deal with it and pay the $65 service fee.

Choice Home Warranty does not cover a lot of items. Before buying this warranty read the fine print of the contract because if you assume they will cover items, you will be upset with this company. We bought this warranty hoping it would help us maintain our home and keep things functioning without having to pay thousands every time something had a problem. The surprise came when we called on things that were clearly supposed to be covered and we were met with excuses as to why the warranty would not cover it.

Service was requested on a Wednesday... Tech scheduled for Saturday...was a no show...rescheduled for Sunday a.m....again a no show... Rescheduled for 2pm on Monday...finally showed up a little before 6pm... Even though he was late...HE DID A WONDERFUL JOB...very efficient and knowledgeable...had all kinds of tips for programming openers... He even cleaned up after himself.... Would definitely recommend him.

I had a great experience with Choice. I had a technician the next day to evaluate the device and replaced it in the same visit. Very professional technician too. Peace of mind having a service like this. I will definitely recommend Choice, and their online service claim system.

No issues with CHW. I only ever had one issue but it never seems to get resolved. My third or fourth claim on one item. The same thing. No others. It is costing me and CHW money. Let's hope I get a new contractor. But CHW has been very responsive. I am patient and have not complained prior. That may have not been a good idea. I would continue using CHW though.

I put in a claim in and they made an appointment right away. The technician came a day earlier than scheduled. He sent in for approval to do the work and I got an email the next morning the repairs were approved. They worked fast to get my issue taken care of. I recommend Choice Home Warranty to anyone that want the job done.

B2U Preventive Plumbing was courteous and professional, love his professional and accurate on time arrival. He kept in touch by telephone before arrival. Very neat and cleaned up his working area before departing. AWESOME work. You need more like him working for your company and to represent how to treat a customer.

The air conditioner went out last Thursday. They quickly assigned the project the next morning. The only problem is that they could not come out to the house until tomorrow, Wednesday. That is six days after the initial complaint. It was 105 degrees in Louisville Friday. I found someone to fix it the next day.

I finally found a company that fixed the problem and did not try and sell me anything that was not necessary. Alex and John were on time - did the work needed - and cleaned up afterward. Would highly recommend them.

Horrible!! Do not use Choice Home Warranty. They do not replace your covered appliance for replacement like advertise. They will only offer a fractional cost of the actual amount to replace your appliance. I was offered $338 for a built in oven that cost around $1500 to $2000 to replace. I called my case Manager by the name Yvette O., she would not listen to what I had to say. This has been a horrible experience. Please be aware of this company.

Appreciated very much the personal attention and relatively quick action on all fronts. Just wish the AC repairs had been more covered. ALSO PLEASE SEND ME A RECEIPT FOR THE AC REPAIR AS THEY DID NOT GIVE ME ONE. Thank you.

I've been happy with the service and company that are use for repair done. The customers service is great, I can ask questions and the reply is within hours, where I can just follow the instructions and get my problem resolved, highly recommend the service.

The agent was very nice, professional and curious. He helped me get the appropriate warranty for my property. He also made sure that I received the best price possible. He even asked his supervisor if they could get me a better price.

We are very happy with Choice home warranty. Service is awesome. Would recommend them to a friend. Always on time with the service time and keeps us updated on when our service person will be here for our service.

Even though I cancelled the ticket due to fixing the problem myself, the tech called me and said he would be over right away. That gives great comfort knowing that when I place a ticket they will come out quickly and promptly.

The technician was cordial and knowledgable. He answered all my questions. He showed up at the appointed time. One of the most able technicians I have ever had respond. Please send the same air condition technician if future needs arises. Thanks for the excellent service.

I will not be renewing with CHW. During this policy period I submitted two claims. The first was for electrical (covered by my policy) to my swamp cooler and they would not repair it due to "wear and tear". I do not agree with this determination as it was damage due to a surge that burned out the wire, not "normal wear and tear". I was told that a claims manager would call me back to discuss further and no one called me. This is a common tactic with CHW. I gave up which is exactly what CHW wants you to do..."go away".

I am new to Choice Warranty. I was with Home Shield for 10 years and switched this year. Unfortunately, I have had three appliances break since joining you. All have been covered. Hopefully this is the last for a long while. I have ordered new kitchen appliances so we should be good for a while. Thanks for following up and the coverage we have received.

They need to be more accurate on their claim form. It asks when did it stop working. Well in my case I haven't used it since April. So I didn't know exactly when it stopped working. All I knew was when I turned it on it wasn't working. But they were able to help me anyways. And did a great job with the replacement motor for my heat/Ac.

Despite the fact the repairman listed the issue as normal wear and tear you all stated it was not due to normal wear and tear and gave me nothing. I had to purchase a new machine. I will not renew my contract with you once it expires. Anything that costs anything to repair you always deny or say it’s not covered.

Re: Claim # **. No technician came to fix the leak, although I have a claim number. Somebody else told me later that it isn't covered. According to my contract my Air conditioning is covered. I did not get an answer to my email which I sent 24 hrs. ago. I don't have any recent experience with any Choice technician.. Once in the past a technician with a Sears background fixed my stove. He did very well. My question is: How can a common problem like a leak not be covered? Are you going to take care of the problem or not? Please let me know. Thank you! Irene ** (Home owner)

The Technician came on time. He was friendly, professional and an excellent knowledgeable technician. He Immediately found the problem, repaired it, and explained what was needed and showed me what he had replaced. I would definitely recommend this company for your garage door problems.

When I purchased the home apparently it had wear and tear on AC unit. So I do my part from season to season check. Now the ac won't get cool used. They technician twice less than a month and they going say they can't replace it when I have an warranty. What's the purpose of a warranty when it don't cover the important things. Wouldn't recommend this company to anyone. Bunch of con artists. I am going to do this last months and go somewhere else that would appreciate my business.

Our AC went out and did a claim on Sunday night. When I woke up at 7AM, I got a notice that it was taken by a company. They came over and replaced our old unit with a fabulous one. Just wish our warranty covered more.

Not everyone can master that mix of being a cool person but still professional. Nick definitely did both and did great work as well. He completed the work quickly and with high quality. I also appreciate the fact that they wore masks without us having to ask!

After I sent the claim to Choice Home Warranty. The technician arrived the next day and after check out the unit, the solenoid was out on the unit and he fixed it. Thanks to him and thank you Choice on warranty.

The technician Shane ** was fantastic! Professional, knowledgeable, and personable. Very proficient and did not mind questions, or me watching over his shoulder. He was definitely the best experience we’ve had with any technician CHW has sent out. This includes appliance repair technicians and air conditioning technicians. Shane was comfortable and extremely articulate. In the future if we have any air conditioning problems, we will request Shane, because the air conditioning technicians we’ve had in the past don’t come close to the high caliber Shane is.

I had a water heater break down recently and raised a claim on Sunday morning, By Monday noon I had an associate visiting my place and was told the problem.. The part has failed. Need to be replaced which was told to be costing about 220. CHW took the decision in about couple hours after reporting and glad they replaced in few hours.. Very happy and glad that I had used the warranty else would end up paying more. All I did was pay 65 for visit.

I had several technician to look at my AC unit. Choice Home warranty stated that my repair wasn't covered. So I spent nearly $1000 in freon and a coil for the AC line. Customer Service was not helpful in sending me the diagnosis. What's the use in having covering when you still have to pay to get your item fixed. I will certainly go back to American Home Shield!

The warranty repair process was very seamless, from the online submission to the contractor showing up to the house and repairing the capacitor in our HVAC unit within 48 hours. Thanks Choice Home Warranty for the great customer service and expeditious repair of our HVAC system.

I could not be more pleased with CHW and the company they chose to fix our garage door. I have moved five times and never been happy with the home warranty company that came with the new house. CHW made placing a claim incredibly easy and the response time was quick. The technician who called to verify the appointment time and fix the door was professional, polite and helpful. Thank you!

Al from Aircold-Witz was excellent and very professional. It was first time I used CHW and very satisfied! I was surprised how long it took CHW to respond to Al’s invoice for approval?? I was lucky that he had the part on his truck and didn’t have to leave to get one!! A definite plus and hope CHW recognizes he thought ahead and was appreciated!

I called CHW to send a plumber to repair water gushing from my drain pipe under the kitchen sink. Lucky for me, a plumber Mitci Plumbing, LLC, was at the house in about 36-min from the time I made the claim, and gone within the hour. The plumber was swift in assessing the problem, getting the part, and repairing the problem. I think also luck for me, it wasn't something that was major serious? I have been with CHW, for about 2.5-yrs, and I have to admit, the service has always been good.

DLC contacted me immediately with an appointment. I couldn't take the appointment on Wednesday. Unfortunately I couldn't make the time scheduled because I have to work. They told me they would try and squeeze me in. They never called back so I will have to make another claim tomorrow.

I have been with CHW for one year. I called them for washer problem. They responded earlier than I expected. Called before they arrived, explained what the plan is and work well done. I highly recommend them to my friends and family.

I signed up today for your warranty services. The agent that assisted me was Don **. Mr. ** was so helpful, personal, professional and did not pressure me at all. He answered all of my questions quite thoroughly. I compared Choice Home Warranty with other companies offering this service and they were the most competitive and made me feel very confident in my choice to go with them. Of course since I have not used the services yet, the after care remains to be seen. But if it is as good as the upfront experience, I'm confident it will be very good.

Technician texted us ahead that he was on the way and on he was very knowledgeable about the washer and the problem. He did a great fast job and left everything as clean as when he arrived. We want him back anytime.

I have made a handful of claims with choice over the last 2 years. I have never experienced the condescending treatment I have since last Thursday. 1st the offer is a complete slap in the face and in no way will allow me the option of replacement. 2nd the case manager Aiden and his partner are unprofessional and again condescending. Last Thursday I used link sent by case manager to discuss my claim for 0830 Friday. Noone called, send a text email anything I was just completely dismissed and treated as if me and my claim were irrelevant. I called claims around 1400 she could not reach them either. She emailed my concerns.

We have a technician scheduled for tomorrow to take a look at our water heater. I went online and filled out the claim for this morning and by lunchtime, I was receiving an email and a phone call letting me know of the scheduled appt for tomorrow.

I spoke with James within seconds of filling out general information. Very thorough and efficient. Very good service call and educational. I feel like a good fit being a homeowner and needing an extra peace of mind for my family.

A-Z Solutions came to my home and provided a thorough inspection of my HVAC units, including a trip to my attic. They found a leak in my condenser and that one of my evaporator coils was old and not functioning. They repaired it and now my AC is working smoothly!

I called on Thursday afternoon and Choice contacted me with a rep from our local heating and air company and set up an appointment for the next day. The tech arrived, fixed the problem and I only paid the service fee. Very satisfied.

Very helpful and professional salesman (person). I hope the service that I receive from the company, if needed, as is good as the service that I received when I purchase my policy. Hopefully, I will never need to use this policy but it's a great peace of mind to have coverage in case of the unexpected.

Albert was patient, professional and courteous. We had lots of questions and he answered them all. We ended up buying two policies and feel happy and confident that we made the right choice. We were on the phone a long time and he gave us good discounts that we are grateful for.

The plumber and his trainee were professional and polite. They were the 2nd company and not the 1st that was scheduled to do the service call. The first Plumbing company Burko Plumbers were hired to do my service and never showed up. Burko scheduled my service on a Friday 11:00 to 3:00 and did not come nor did they communicate as to when they would reschedule. Nine days with no hot water.

Our hot water heater was replaced in January, which went well but took a lot longer than I thought it should. The technician did a great job. This same water heater stopped working and it was the pilot light. We had to pay another $60 fee to have the same company come out. They relit the pilot light that then continued to go out. There was a defect in a valve for the heater and we are still waiting for that to be repaired. It has been 3 wks that we have been without hot water. This is not acceptable. I need someone to call me and get this rectified. Americo

This is the worst company to deal with. They take your money but never fix anything trying to say it is not normal wear and tear. If you are looking at this company- DON'T. Their customer service is TERRIBLE and they have ZERO integrity.

Was told when bought policy HVAC would be covered. It died and won’t pay 'cause pictures show rust. Unit was installed in 1997 and has had rust on coils for several years. Unit is serviced every year and each time has to have Freon added.

I’ve never been contacted by a repair person or company. No email or phone call, nothing has happened yet. I’m thinking this might have been a bad thought on my part, what happened to the company I felt had my back several years ago when I needed help?

I paid for insurance coverage for my home for 1 year. The actual active date was 29 July 2021, information provided to me by Choice Home Warranty via email. On the 8th of August I filed a claim for my upstairs HVAC system. It was not cooling anything. I received a claim number and waited another day before an email said that a company was assigned to look at my unit. Then I received another email saying that it would be two days and they would inspect. The HVAC said they would be there between 7:00 am-1:00 pm. They then sent another email later saying it would be the next day in the afternoon. They arrived the next day. Inspected the unit. Said there was some valve and the compressor that went bad. They said that it could probably not be repairs due to age and trying to find parts. So they recommended a replacement. They said it was normal wear and tear.

At this time (8 days following filing my claim) I have not gotten a final resolution as my claim. So I can’t give a complete review yet. But up to this point I can say that I have not been satisfied in the least with Choice Home Warranty’s response, or lack thereof.

Rob also known as Bob was very informative, helpful and patient with me and my husband. He took the time out to explain and even reexplain important information to us. He was attentive, respectful, and insightful. Thank you so much for your help.

Called Choice Home Warranty to address details associated with “Limited Roof Warranty “ listed in contract. Agent-Angela was very knowledgeable and attentive to explain in details the issue/information that was in question. She advised that an inquiry would be initiated and someone should contact me within 24 hours as well as the service fee cost/amount.

Will deny every claim, has tech come out only to deny the claim and always has an excuse as to why they won't approve it, you pay for the service, and you still end up paying out of pocket for everything. Why bother having a Company that is never on your side.

Thank you, Choice Home Warranty! I called on Saturday afternoon and the Tech arrived promptly on Sunday afternoon. The Tech provided excellent customer service and once he completed the job, he cleaned properly behind himself. I am truly pleased with Choice Home Warranty.

Repair/cycles not working properly. I'm was very professional and I was very satisfied with how informed she was concerning the home warranty. And we have always been very satisfied with Choice Home Warranty's help. They have always been quick to get the claims finalized. Have recommended your company as well.

Wow!! By far the best experience ever! I used to have diff insurance and they would send me local small business to do a job! I was surprised Choice send me a reputable known company worldwide to come and do my repair! I knew them I had done the right choice in changing company! The technician was in communication from arrival time, during repair till the end! Thank you!

The original tech who came out to service our HVAC told us it needed a compressor and never returned my calls. (For a month.) On my 3rd call to Choice Warranty, they finally sent a real tech (one that had been here before) that fixed the issue when he came out that day. (It was a capacitor not the compressor and he had the part on his van.) Choice needs to get better techs, and/or let the customer choose who they prefer to come out. The first tech had no clue what he was doing and we went without air conditioning for over a month for no reason at all.

The technician was kind and professional. He knew to identify the problem. He came ready either replacement parts and fixed the problem in a timely manner to my satisfaction. Per my request, he called me before his arrival and fixed the problem in a timely manner. I recommend this technician.

The policy only covers basic repairs. Never covers any major repairs. I had bathroom and air conditioning. Paid 2 $85 service calls to be told they don’t cover my repairs. Customer service is horrible. I hadn’t had air in 4 days. By the time someone could come look at my air it would be 8 days with no air. The customer service rep told me it wasn’t that long. Who says that to someone? I hate I ever signed up. What a waste.

Technician was extremely polite and got the job done effectively and efficiently. I felt safe and like he knew what he was doing. Highly recommended company. He also explained why I was having an issue with my system and assured me that if this didn’t fix the problem he would come back.

Had appt within the hour of calling for next day. Along with contact number and time frames. Have been member for 2 yrs and on each contact with company it has, been a pleasure to do business with them. We have service contract with different company. Was allowed to get them.

After discovering a rapidly leaking sound, I could not determine the source. I completed my claim online and within 2 days I had an answer that a plumber was assigned but my appointment was 4 days away while water continued to run. When the plumber arrived, he determined it to be the water conditioner which is not covered. I had to ask them to turn off the leak source before they left. To their credit they did call to tell me they were on the way.

The staff were professional and very detail oriented. Timely and communication were top notch. They sent out a high group to tackle the water. I’ve never had a claim before so I didn’t know what to expect! Their work was excellent.

I just filed a claim for water leaking from an unknown source. The girl who took my claim was nice but it was very difficult to understand her because she had such a strong accent! I am currently waiting for a needed plumber to call me!

The technician visited my home to service and repair my washing machine and my dryer. He was very professional and he did what he came to do. The only problem I had was waiting a very long time for him to come to my house, but the wait was worth it. Thanks.

Sean 4 Seasons Heating and Air, LLC was dispatched for service for my AC unit that was not blowing cool. He worked with me and my availability and came at 7:30 the very next morning and had working air by 8a.m. within 24 hours of making the claim. I highly recommend Sean for any air conditioning needs.

We have had Choice Warranty for three years and they have given great service when our refrigerator stopped making ice due to a clogged line, when our water heater leaked and needed to be replaced, when an electronic part went bad in our heat system, and when our AC unit stopped working.

I submitted a claim for our AC going out. I received prompt confirmation of appointment and communication. The technicians were great- efficient, quick and wealth of information for my husband and I. We felt as though all our questions were answered and we see ourselves using this same company for our annual maintenance. As a new home owner, we really valued the great customer service and time taken to answer questions.

Plumbing Service performance was a little less than my expectations. The tub is working but the mechanics don't really fit. The contractor stated the parts were not in the Choice budget. He recommended that I purchase from Amazon to get updated fixtures.

Slow leakage in bath tub. Contractor did not have availability until August 17, 2021 btwn 3:00pm and 8:00pm, too long. Your automated system did not understand my issue and had to wait for my wi-fi to connect before I could process a claim. What happens it if wi-fi connect? Long waiting due to heavy call volume.

It took me 5 minutes to file a claim, 2 days later all my A/C units were operational! Amazing first experience. The technician came, assessed my issues, contacted Choice Home Warranty for approval to complete the job which was given within minutes. Great work guys.

I was online looking for home warranty plans and Igal called me. Igal was very informative and knew just what I needed. He told me which plan would work the best for me and had me signed up very quickly. I will definitely share my experience with my friends.

Central services LLC didn't provide adequate services. Did not resolve issue. Choice Home Warranty disapproved further services. After several days unable to use water, I Contacted a more reputable plumber who fixed the problem in one hour. Every problem I've had Choice Home Warranty has not resolved any of them.

I called to file a claim on Sunday. Finally a technician was scheduled to come on Wednesday. He did not show up. He was supposed to call on Thursday. No call! (The heat index was over 100 degrees each day) A new technician was assigned and he finally came on Saturday night and fixed it. I am 82 years old and the elderly are by law not suppose to have to wait for service for very long. AVA Quality serviceman got the job done. If I could get my money back and. Cancel the policy I would! Please do a whole better the next time.