Choice Home Warranty Reviews

Choice Home Warranty plumbing repair request was picked up by Tony of Tony’s Repair Service of Henderson, KY. Tony was very courteous and completed the work efficiently. Would recommend him highly. The system is working well following repair. Choice Home Warranty request was made on line. The response was timely as well. Online request seems to be the best method of placing repair request as multiple attempts to reach a representative to request repair by phone were unsuccessful due to prolonged hold times.

The experience was good, I wish the appt could have been the next day but the process was ok. The automatic phone appt process was terrible because it heard words I did not say. The technician did it excellent job.

Great customer service. They answered my question. Took time out to show us how to get the air conditioning to run better and how to clean out the water plug. Thank you for your help and answering questions and letting us know what more we need to do.

The request for service went very. I received a response and an appointment time right away. The technician called to let me know he was on the way to my house. When he arrived he was very professional and checked my dyer and determined that I needed a new part. He ordered the part and setup an appointment time for the installation.

Tech evaluated and repaired a plumbing issue for a bathroom shower, in wall pipe, that connects to a knob handle that controls the flow of the on off water handle. Said flood was caused by a disintegrated rubber washer. I am happy to report that the problem is fixed.

Choice Home Warranty sent a repair technician out when it was convenient for us and we’re in the process of getting our washing machine repaired. I would highly recommend Choice Home Warranty to anyone with a home. It gives you a peace of mind and saves you thousands of dollars in repair cost. It was definitely a great investment for us at a fair price.

My upstairs toilet was leaking into the bathroom below. The plumber from Plumb Rite came at the appointed time, he knew right away what the issue was and corrected it. He was courteous, knowledgeable and very professional. He explained the problem and how he was going to fix it. He adhered to the mask mandate and didn’t leave a mess behind. This was probably the best experience I have had with a plumber and will highly recommend this company.

You DENIED my claim on an item that was advertised as covered. I also confirmed with your agent prior to filing the claim. I am frustrated and will be requesting my contract to be canceled and my prepay to be refunded.

It is a very good and appreciable company that brings changes in the community by giving a very good services. It is very fast service provider in a reasonable charges with good Technicians and quick and fast service. I highly recommend anyone who is in need must catch up with it.

Easy to use, quick service, and super friendly. Great job!! Really happy with this home warranty program. Nothing could have been handled better, keep using Able Service Team, would hire them outright.

Very good a what he did! Great guy! I just wish he would have been prepared to install what I needed. That’s why we have the warranty right? Told me everything I needed but did not install, so what is the point in paying for the warranty when you don’t get what you needed done?

The company and technician were great. With a busy schedule on their part they made sure to fit me in and take care of the problem. The person I spoke to at the company was wonderful and the technician was professional and knowledgeable.

We have had a wonderful experience. Choice Warranty is prompt in processing claims and the HVAC contractor they referred to was quick in repairing the unit. The HVAC unit is working well. We are very happy with the service provided by Choice Warranty.

The technician was kind enough to explain the problems and in respectful manner. He did not speak over my head. And guided me on what not to do until the repair is made. He explained the process and what I should expect, which was helpful.

They ordered the A/C Blower for my A/C from a supplier in Ohio instead of a local company like Gemaire which had several Blowers on hand. (I checked. They are incompetent. Please remove them from your user list. Their management is worthless!!!

I was very pleased with how Choice designated an air conditioning company who were reputable, experienced and knowledged in determining what was wrong with my A/C system. Comfort Zone close to where I resides after testing and examine my system were able to contact with Choice and report the motor had died. Choice approved my claim and within 24 hours Zone replace the needed part motor in order to get my a/c operating again in the heat wave and monsoon season I am experiencing. Thanks Choice and Comfort Zone. Caroline **

Quick and efficient! Service call was fast... They came the following day I reported it. This was my 1st experience with Choice and so far it has been great! Technician was prompt and courteous and my garbage disposal was replaced very quickly.

I was very disappointed with the service I received from Choice. I had a crack in my tank and the repair was denied due to not being normal wear and tear. I was applaud. How is that not normal wear and tear? I had to pay to have a new toilet installed out of my pocket. Thank God I had the money.

A technician with 20 years of HVAC experience says the problems with my HVAC unit are normal wear and tear. But Choice’s crackpot experts say the problems are not due to normal wear and tear. No appeal, or customer focus, just **. Do not use this company. After my appeal, my policy was “accidentally” cancelled. Total joke.

Called in and explained problem. Received Email back same day and appointment with AC repair for the next day. Superb turn around. Man came the next day, July 15, on time and fixed the problem. Outstanding!

Repair company was at my home within one day of my claim. Identified that he could not fix because of the type of Freon needed was no longer available. They are issuing me a check for me to replace the item of my choice on my own. Very happy.

Made a Call to get our freezer fixed on a Monday - said they’d be out on Friday. Called us on Tuesday and was at our home on Wednesday (2-days). Very fast. Love this Home warranty Company. Would refer my friends, family and clients to Choice.

Technician was very professional and knowledgeable. Methodically Step by step got to the problem and walked me though his troubleshooting technique so I would understand how and what happened. Great service. Repaired on initial call A+ rated and would use again or recommend.

Tech seemed knowledgeable and thorough. Very courteous. Made sure he checked everything necessary. Would definitely want him back for any future problems if needed. Skeptical at first on purchasing one of these warranties, but feel it was worth not having to worry about breakdowns.

Well I'm usually bothered when I haven't even finished looking at the website and they're already calling my phone but I answered. Quick informative and painless. I don't have the feeling of dread thinking about what if something breaks down.

When my AC went out I set up appointment right away, fastest said go online and I did. It took another 24hrs for call back. I had to call to be told 24hr hour call back. The email response with my WO# did not say that. What made wait so long was that I had an appointment next day 72hrs, but then I got email my appointment cancelled. I did not cancel. No AC going day 4, had to call 4 times same day to get appointment out 2 weeks. This bad wait. Thank goodness the assigned vendor accommodate on day 6 with problem AC. CHW suggest announce callback estimate and let home owner know approximate wait for repairs. Last item, thankful for AC repair. So far fixed issues. I do recommend practice masking when entering homes as the repair person does not know if someone has had covid or other health issues. Better safe for all. Thank you.

You have been on the ball in the last year. Let's hope you continue to be so in the future. The claim we just filed concerning our A/C, the service group you have assign were prompt and very pleasant. Let hope you help us resolve the problem with our A/C. Mel from Winter's Home Service was here within one day, both he and his assist were great to work with and hope they can fix our A/C.

Amy ** was my consultant. Extremely helpful and provided as good a program at a reasonable price I could ask for. She gave us as good a service as one would need. If it is everything she says it is it should take care of us.

Choice sent a service technician to my house to fix a leak under my sink! The technician was very professional and kind. Very informative on what needed to be done. He went right to work completed the task in a record amount of time. If ever I needed more plumbing work I'm gonna request at Choice send him!!

I was in search of home warranty after I was disappointed by my last experience. I’ve googled and researched and read reviews for many companies. I finally decided to give CHW a try. I was impressed with the agent's knowledge, quick responses, and reassurance about what they offer.

The service is good, but to set up an appointment it is taking longer than expected, but overall I am satisfied. To improve efficiency may be an online portal should be available to automatically set up service appointments. Thanks.

Customer service was knowledgeable, helpful and very easy to communicate with. I was comparing Choice to other companies I have had in the past, and the service provider on the phone had real answers that made sense. So far so good...

Agent was knowledgeable and very informed. Told me about all discounts and plans in an easy to understand way. I picked the one that worked for me. I highly recommend him. Hope any future dealings with Choice go as well.

CHW does not “replace” broken appliances as they claim. They send a small portion of money to put towards the purchase of a new product. The money offered doesn’t come close to current retail values; therefore, a significant portion of the payment for a new product comes out of the customer’s pocket.

I am still waiting on the part which I understand they cannot carry all the parts. The technician that made the service call is very professional and friendly. Who likes appliances breaking down but if I do I like this technician from Century Appliances.

Our A/C unit died suddenly the other day. I called Choice and an appointment was scheduled for 2 days in the future. I called the company, which I had never heard of, and they were able to get me in the same day, which is wonderful in 110 degree weather in Phoenix. The technician was able to identify the problem and get it fixed. Very grateful and it was a wonderful company and I will be using the A/C company, in the future. Very pleased with the entire interaction.

Getting a technician assigned to our problem was a little slow, but the approval process time was very quick and a lot quicker than what I have experienced with other home warranty companies. Overall very satisfied and would recommend Choice Home Warranty Company to a friend.

They called me on a whim and gave me such a great deal I couldn't refuse. They were patient and answered my 100 questions. I referred my neighbors after I signed up because they are looking for a home warranty also.

Salesperson was very pushy. I almost hung up on him. If I had to deal with him again I would use another warranty company. Your business is pleantiful and I resent the pussiness of the salesperson. I may not keep this policy. I'm looking at others.

My tech was awesome. She was super knowledgeable. Unfortunately, Choice Home Warranty did not go with her suggestion and I’m afraid I will end up with a defective freezer ice maker again in the near future as the tech was told to solder wires back together that she is confident will break again soon.

I have had coverage for almost 5 years now and never placed a claim. My water heater went out and started leaking and they will not cover it because of an exemption that they have hidden in their policy. When you say you cover water heaters, dishwashers, refrigerators, stoves and other items you expect them to be covered. I will not be renewing my policy. I will also be sure I tell everyone I know that has your policy not to renew. I was also assigned somebody who was supposed to call me within 24 hours after my initial claim and it has now been four days later and still no one has contacted me.

A very good repairman. I think he represents your company in a positive way. He was professional, quick, and accurate. Friendly, respectful, and gave me good information. I would recommend this repairman to all of my friends. What more can I say about such a fine repairman.

I had 3 claims in short period of time. They take care those on Timely manner. Very reasonable price for insurance. They don’t cover all claims but covers few claims and for other claims where they don’t cover at least I have technical assigned. So less work for me.

The Customer service personnel are very nice and seem to bend over backwards. But just like all the other home warranty services, their goal is to just take your monthly payments while finding every excuse not to provide the claimed service. My advice, have ALL your covered appliances and systems maintenanced and documented prior to initiating your plan. Apparently preexisting problems will not be covered even if you had no clue about them and the problem didn’t arise until after the warranty was in effect. Poor maintenance was sited even though I have pictures and documentation of prior maintenance calls. And now they won’t cover my AC until I fix it.

The reaction time from Choice Warranty was unacceptable as we waited 5 days before we had appointment and 6 days before repair completed. The repair man Chris did an outstanding job and timely service. He expressed and acted as caring.

Choice Home Warranty is awesome company, we never had any problem with this company may be filing a claim, need to talk to customer service, Getting pretty quick response, we are the customer of choice home warranty from years, customer service is awesome, people are very polite & understand the customer’s problem. Whenever we filed the claim online they are setting up the appointment within a day or so and that’s the reasonable time, thanks a lot choice home warranty customer service for giving us good service!

There are only so many parts that make up a water heater and 95% of them are NOT COVERED by your so called warranty. Why say that you offer a warranty for it yet exclude most items from coverage? What is the point of having a warranty when you deny repairs?

I was shopping for a Home Warranty and had several questions. The representatives I spoke to were knowledgeable, helpful, and answered all my concerns. I appreciated their customer service. It took me several weeks to make my decision, but I each time I spoke to someone I had a very positive experience.

I was thrilled with this claim. You chose the technician. The tech let us know when he would arrive, did his job neatly and efficiently and I paid my copay. Perfect. However my first claim was not a good experience- you had us chose our own contractor and sent a list of how the claim was to be handled. I gave them the list which they totally ignored and then I did not get reimbursed because they did not do the claim your way.

Very disappointed with the response to my claim - that it could not be covered because it was standard "wear and tear"! This means that practically anything that breaks down in my house could be excluded from repair on the subjective grounds that it is a "pre-existing" problem. With this kind of approach, I don't see how Choice Home Warranty can provide the kind of user friendly service I was hoping for. Will definitely not recommend it to anyone.

The technician was great but it took a more than a month for you to send a technician. Your services are awful. I have order in for my dishwasher and you send a technician after 10 weeks and problem not fixed.

I was more than satisfied with the technician but thoroughly disappointed with the denial of my claim. My comments are included in the appeal which was filed on Thursday, July 15, 2021. I think one should real all the fine print and the sub-paragraphs before signing the contractual agreement. I've had several claims denied that I felt should have been allowed and for that same reason I did not even contact Choice Home Warranty for that same reason. Thanks.

Easy to make a claim. The servicing company was professional and timely. I really appreciated the courtesy calls from the service rep telling me approximately when they would arrive. They provided a good detailed explanation of the problem and what they did to fix it.

I love using Consumer reviews for finding the best products and services. They brought Choice to my attention and it was so easy to make the decision to buy. Choice has the coverage I need for my new (to me) home. The price is great and I can rest easy knowing that my home is covered for the next six years. The salesperson was knowledgeable, friendly, and has now become my point person for any future claims. Simply awesome!!

I've now had occasion to utilize my Choice warranty 3 times - all within one year. Have found response times to my claims swift and fair. Techs have been courteous, prompt and efficient. I have no regrets in signing up with Choice.

I had a great experience submitting my claim online and having the repair picked up quickly. The repairman came out at the scheduled time and took care of what needed fixed. He was very professional and did a wonderful job.

Choice and Bosch Brothers are a phenomenal partnership! Truly professional, proficient and courteous! Kept me informed every step of the way! Truly full of integrity! The warranty is incredible and Bosch Brothers fulfilled their work in a truly professional and efficient manner!

Technician was knowledgeable and fixed the problem quickly and efficiently. He gave me guidance about what he was doing and what I should expect in the future. I was most satisfied with the work done. I would highly recommend his company to others. So glad I had the Choice Warranty program.

Technician polite and knowledgeable. However, not fixed. He needs to replace fan but has to wait for your approval so he has to make a 2nd trip out here once you ok it. That’s sad. There is not a more efficient way. He was prepared to do the work.

After buying our home in August of 2020 we discovered water in the ceiling of our downstairs bedroom. A restoration service found the issue. We contacted Choice Home Warranty who sent out a plumbing technician. The issue was the solenoid valve in our Jenn Air dishwasher. Although Choice Home Warranty did not replace the dishwasher they paid for the removal by the plumber after our $65 deductible. We will need to buy a replacement dishwasher.

All my attempts were in vain. Even my handyman‘s snake couldn’t cure the ill. JR Plumbing and Mechanical used a machine that blasted air down the drain pushing the clog down & into the main drain. All within 20 minutes, he was in and out of my home. Totally awesome. Thumbs up.

Our technician didn't just evaluate our AC, he did a full diagnostic to find what the problem was. The problem we reported couldn't be re-created when he came over, but instead of being just like most technicians and saying "well it seems to be working fine now", he went the extra mile to evaluate every component of our AC. After he pondered what could have been wrong with it while in his truck for 15 minutes, he came back to the door and asked if he could take one more look at the system and found that our drain was clogged for our AC, causing the condenser to turn off and only blow out unchilled air. He refused to leave without ensuring that we wouldn't have that problem again. I'd certainly want this technician back every time.

I would not recommend this company, this was nothing but a hassle. The maintenance guy was great, although he isn't part of Choice Warranty, but his experience with them was also terrible with reps hanging up on him twice as he tried to get verification.

Work was scheduled for the next day and done promptly. Very pleased with the technician. Would ask for him again. He had to go up unto the roof of the 3 Story condo to work on the unit. Select did an excellent job in scheduling.

I thought I knew what was wrong with my toilet, Terry found the actual culprit. It wasn't the screw connector but there's a crack in the tank! Still waiting for Choice to let me know what's going to happen though it's only been a couple of days.

Repairman came when they said and fixed problem quickly. Technician was polite and professional and knew exactly what to look for and how to repair. Happy to have leaking gone and disposal working again. Would highly recommend to others. Was a little disappointed that it took 4 days for appointment, but I know getting technicians is difficult and it was not an urgent issue.

The technician was punctual and informative. Advised us to have unit recharged and then submit coil replacement to CHW. For some reason unit was not charged and AC is not functional. At this time we are awaiting further approval from CHW on why this has not been resolved.

I had begun to this would never happen. It took a week and a half. The gentleman came this morning and repaired my fridge and and happy it is done. The gentleman was very thorough and made sure the repair was done correctly.

Since I knew water was coming from the ceiling in the basement but I wasn’t certain what was causing the problem, the technician search to see where the water was coming from. Upon checking the kitchen sink and dishwasher. Technician was able to determine that the culprit was the toilet on the main floor. Technician was able to solve the problem once approval for the work to be done was received.

It's interesting that you folks request a fair evaluation of your services, since your company demonstrates anything BUT that. After being tricked into a 3 year contract, every single experience with CHW (4+) has been worse.... often lasting several weeks, and usually costing me hundreds of dollars! Last night on the TV the consumer protection investigation cited numerous experiences that were terrible, stated they have had unresolved complaints about them for years... even discussing the state of New Jersey was suing you for scams and deceptive practices!

The gentleman that came out to repair our icemaker was timely, very friendly, explained the problem, explained what was required to repair it, and also gave other suggestions to keep our refrigerator in good condition. I would definitely recommend him to a friend.

The process to get my AC unit back up and going took 4 weeks. During that process, CHW assigned 4 different HVAC companies to my issue. The last company got if fixed in a matter of a few days. I will not go into detail. Overall I was disappointed in the length of time for resolution and the quality of the companies that were sent out until the 4th company arrived.

When my thermostat alerted me that my ac unit wasn't cooling, I panicked. One because we were literally in the midst of a 7 day heatwave with temperatures reaching high 90's. Honestly I wasn't sure what to expect from CHW because I had never filed a claim. Well I must say that I am beyond pleased with their service beginning to end. Submitting a claim was very easy. I called once to get an update (because my house was 89 degrees and I am impatient). The representative was very polite, and assured me that they were still looking for a technician. I was assigned a technician within 7 hours of me submitting a claim and the unit was repaired the next day. The technician was polite, on time and very professional. I am very pleased with my experience. I had another home warranty company in the past that was the worst but I can honestly say that Choice Home Warranty is the best choice that I made

This is the 2nd time I have been denied for something that is out of my control! I change filters and run bleach to keep line clean monthly. What else do I need to do???? Why should I even renew plan?

Choice Home Warranty arranged a service technician. (I had two different service technicians) First technician was not either very incompetent or honest. I am not sure which was the case. After waiting for two days (Friday till Monday evening) without getting a report, I decided for a second technician. The second technician was wonderful! Very professional and fixed the water heater properly. Choice Home Warranty need to screen the technicians and companies they get for the service.

They gave me an incorrect phone number on the confirmation email. So, the guy I called had no idea what I was talking about when I asked him what time he was arriving. It was very frustrating for the both of us. Luckily, a different vendor showed up and it all worked out in the end.

Wayne very helpful and in explaining everything... He went and got me a better deal with previous promotion. Have me direct number when I needed to get back to him instead of automation today. Dial 1 for dial 2 but anyways service was great.

Had been shopping home warranty companies and choice ranked #1 in all reviews and pricing was average. Received several customer service calls after putting info in for quote and answered when it was convenient for me. Lucky I answered for Daniel he was friendly, not pushy and made pleasant conversation which made signing up/spending the money a little less painful! Also got to take advantage of promotion that shaved a decent amount of overall fee and service call fee. Hope when it comes time for service their providers are just as great!

Came on time - diagnosed the problem that it wasn't the Garbage disposal but the sink. In less than 30 minutes he had it fixed. Will use his services again for plumbing. Choosing my home warranty was exactly for this. Choice vets the vendor and I don't need to be concerned.

The tech was professional and knew what the problem was. He educated me also about my problem. Excellent customer service. One of the best tech that I have experience with this warranty company. He restored my faith in the warranty company which I have had for 11 years.

My rep from CHW, Leo, was very informative and courteous. I’m happy I signed up. Leo answered all my questions and followed up with me at the time I was available to sign me up. I look forward to a good relationship with CHW.

For my first time scheduling I called in a couple claims. It was simple. The scheduling for some items took a little longer than expected but I the location of some of the areas have been issues. The customer services called me to confirm a date within 48 hours of the claim submission.

The guy that I talked to didn't really give me much time to talk. He was impatient and pushy. All he wanted was a credit card number. This is why I'm going to take a second look at renewing our policy in a couple years.

Not impressed. The service rep spelled my name wrong on the initial contract, so then I had to call back and correct it. Waste of time, especially for a new customer. I've already been charged the rate, otherwise, I probably would have cancelled the policy right off the bat since this mistake doesn't instill much confidence in your company.

I have had Choice Home Warranty for 4 months and on the 4th of July I found out the garbage disposal was not working. On 7/7/2021 I contacted Choice, the following day a technician came to my house and fixed it. The technician was very knowledgeable, fast and polite.

The technician was very professional and friendly and knew what she was doing. However I had to wait for 7 days for someone to come and diagnose the problem. I wish you had more contractors in the area so that there is a faster turnaround.

Customer service sale pitch was horrific, supervisor sweet talked me. And I read the fine print and disclosures and do not find it to meet my needs. Please please cancel and stop calling me. I have left message for Barry at ** and have disputed this sale with the bank.

We love your service to us and have recommended you and will do so again. We are very happy you added so many things. Your coverage and speed of getting service people to our home is wonderful. Please continue your good service.

Great follow up. The customer service rep called me multiple times to set up the appointment. I received text messages to update me and then the tech also called to schedule the exact time he'd arrive. That's what I call excellent customer service.

Came to my house very timely. First explained what he was about to do and then he was very good about explaining what he was doing to clear the stoppage in the line. Was very neat and through with his work. We only had to pay a service fee because we had a Choice Policy.

I filed a claim because one of my air condition systems was blowing warm air. In the claim I stated that there was a leak, because it had been serviced in May by my HVAC Technician. When the Choice Home tech came out he reported that he needed to perform a leak test which was denied by Choice Home. I had to pay the tech $75.00 to come out or to tell me what I already reported. If CH was going to deny the test why did you send anyone out in the first place. I didn't need anyone to tell me what I had already reported. CH should have approved the test and replacement of unit. What good is having a warranty policy that you will not honor. I am paying you for nothing.

I can't believe after I paid for a warranty my problem isn't covered. I had no idea it would not be covered. I have no idea how to dispute this and I just consider your company very shady. I contacted an attorney this morning to see what options I have. I would never recommend this warranty company.

Repair estimate was $6150. CHW offered $1500 while the website policy item #2 under "Coverage and Limitations of Liability" states "...in no case will our liability exceed $3000 per contract item..." The phone salesman who sold me the policy never mentioned a payment limitation. I bought a 5 year policy believing I would have full coverage for my appliances and systems. I would not recommend CHW.

I am not very pleased with your service or your repairs dept. I had to get my own tech and then when I put in for the reimbursement which was a total of $247.56. They only said I was eligible for 67.56 back. I resent the bid showing that the total to be reimbursed should have been $152.56 after taking off the $95.00 I paid the tech for the service call.. YOUR GENIUS MATH PEOPLE could not understand where I got that total from. I have since spoken twice to people in the repair dept and in the customer serv. I have yet to hear back from them on the final payment due. I don't see or fail to see how someone could not understand simple math.

The technician was on time, polite, efficient and friendly. He diagnosed the problem and had me back up and running quickly. He made sure to clean up the work area before leaving. I would recommend this company to my friends.

Technician made contact promptly and arrived on scheduled time. Fixed the problem and all was well. All the scheduling was done as soon as my request went in. I would certainly recommend my warranty company to my friends. The technician company was also very helpful.

Called to report that my AC unit was not cooling and leaking. I received prompt service from the agent who answered my call. She assured me that my issue would be taken care of soon. It was nice to speak with someone who was friendly, yet concerned about my issues.

Very professional service and job was well done. Technician was on time. Very knowledgeable. Plumber was very pleasant and finished the job in a timely manner. Have used his contractor before. Always a pleasure doing business with him. He seems very pleasant each time he comes to my home.

I called due to the above normal heat. I was informed that I had to endure the heat until permission is granted by Choice. I am left suffering in the New Orleans heat pending the approval of Choice insurance. I have other properties with choice and the air conditioning was worked without checking for approval. I reside in New Orleans, I am suffering in the heat. I have yet to hear from Choice Home Warranty.

Leo, the technician was pleasant, smart, efficient, and fixed my issue in 40 minutes. Great service!! Thank you. I wish Choice Home Warranty would keep their customer call center here in the United States, because the 2 agents that I talked with had the same standard response that was not helpful.

Fast and professional job done. Tech was friendly and professional and explained what needed to be done. I was happy he troubleshooted my problem in a fast and efficient manner. I would recommend Deschutes Heating and Air to my friends. Thank you Choice Home Warranty for getting my claim completed in a timely manner.

I live in Texas. During the summer it’s HOT. My AC is having problems. Choice sent a AC company out promptly. A diagnosis was made. A new fan motor is needed. The AC company filed their report and request to replace the motor with Choice. It’s been 24 hours and still no response from Choice. I’ve contacted Choice to get a response. Still no response. This is bad business. Not what was promised when I bought the warranty.

Although I have not ever purchased a home warranty Michael ** did a great job explaining the policy. I felt very comfortable with the purchase. Hopefully I hope never to use it but am happy to have it. Thank you for your help in the future if I ever need to call.

The guy came over and fixed my dryer that next day. He was courteous and explain everything to us. I think you all is the one company that I could recommend to anyone. I appreciate your concern for my concerns... Thank you.

Took about three weeks to get a technician but I guess all is well. Have some tech. not good Especially Choice One Plumbing in one hour. This company is terrible. The tech came in and had to borrow a screwdriver from me. Plus didn’t have a clue what he was doing.

Choice promised to fix or replace appliances. They lied. My air conditioner broke when temperatures were high 90's. They gave me the run around. Did not fix or replace the unit and gave me the run around for 3 weeks.

The technician came to the house within the time frame provided. Unfortunately the diagnosis could not be remedied the same day due to needing to order a part. The technician worked diligently to get to the root of the problem. He acted very professional.

The company they chose worked hard to make sure they were able to come out. They kept me posted of delays and offered several options for rescheduling. They called before to make sure they had an ideas of what was actually going on instead of going off the report.

He was there to do a great job and he was friendly. Was unable to do the job. Needed a electric man first. I would like him to come back if I need a A/C man. I say he is a great guy. He even came sooner to get the Job done.

Guys were great and knew what they were doing “big time”! Thanks to your selection of Davis Appliance Company! Arrived quickly and finished in pretty short order! They’re up among The Best!!! I highly recommend them! Keep it up. Super reflection on “Choice Warranty”.

The Technician was timely, professional, and friendly. The Repairs were made quickly and orderly. The technician was clear about what the issue was and what was fine to correct the issue. The technician as well as the company is Highly recommended for services.

The process was smooth and easy to navigate! Looking forward to peace of mind having our home covered. Hopefully we don’t have any issues but glad to know we are covered if any emergency should arise. Thanks Choice Home Warranty!

It was very easy to put in a claim online for my AC problem. The technician (from Sean's 4 Seasons Heating and Air) was sent out was very polite and knowledgeable and fixed it very quickly. I would recommend both to any friend.

Our technician was Punctual. Assessed the problem and completed the task quickly. I would give this repair company an excellent. Our service technician was very kind and explained to my wife exactly what he was going to do and did it.

Michael was fabulous! He was very personable, professional and a joy to have in our home! Months ago he successfully repaired a toilet. We would definitely request Michael's Residential Repair next time we need Choice Home Warranty for any repairs!

Thank You For Your Service ~ However I Fixed The Problem With A Breaker Before your Service Man Was Needed.. I'm Thankful & You Are Very Kind & In A Timely Manner. Within 24 Hrs! It Was Getting Hot, So I Called My AC Man, and within 30mins They found the problem ~ They were here within 4 Hrs... which my family is grateful!

They were courteous and prompt. They assessed the problem and let me know everything that would take place. I would recommend them. They made it easy to contact them and their vehicle and their uniform had the company logo - Reliable appliance - on them, so you would know.

Technician was despatched to come fix our downstairs toilet water closet. He did a nice job. Great job. We appreciate your service. The closet's handle ceased to function. There was some leaks internally that was draining our water bill. Thank you.

I called Choice Home Warranty about my central ac unit stopped working. After I made the claim it took them 4 days to get someone to come out and on the day they they were supposed to show to fix my ac the guy doesn't show. I called the tech. He said he wasn't coming because he didn't understand how choice warranty wasn't calling him to fix customers after the diagnosis. So I called choice home warranty. They called the technician. And got things settled but the tech said he couldn't come I would have to wait till the next day.

My A/C unit is 21 years old and the capacitor was bad, when replaced still did not work because the compressor was bad. Because you said he didn't tell you why it was bad you reassigned another tech. I had be in my house for 2 day without A/C and the temp in my house was 110. I would consider this an emergency but you didn't seem that concerned that my 74 year old wife and myself were in a house recovering from COVID at 110 degrees. So I had him replace the whole system. No thanks to you.

Choice had a company assigned to fix my central air. After I waited three days I'm expecting the people to show up between 7:00 am and 11:00. They don't show so I call them. They said they did not even work for Choice H/W. So my ill wife and me both in our 70's suffered in our hot house. Then Choice assigned someone else to fix my air. So we wait again then the repair man shows up. He is a very good person. But choice refused to pay for what should be covered. So I closed my account. I'm very hurt and disappointed in C/H/W. I'm paying for all repairs next Monday myself. Thanks for making my life Hell to cope with. Jeff **.

Fast response, good service. Issue was resolved fast and to our satisfaction. We had many companies in the past like AHS and HMS, but the response time with choice had been excellent, no complaints about it. I have had this warranty for a year now, so far no issues.

The reason we went with them was that they fix water leaks and matched the price we were paying for our other warranty. The warranty company we had didn't fix water leaks when we were told that they would. Choice said that so we will see how it goes and if they live up to their claims.

Service tech was very professional in actions as well as appearance. He arrived promptly as scheduled and completed job very fast. I was impressed (which I am usually not). I am glad to see Choice home warranty has contracted with a competent reliable local service company. I have recommended (Austin) to family member. Thanks.

I filed a claim regarding water leaking from my AC unit inside my condo. Technicians were sent out 3 days after my claim was filed. The drain pipe on the unit was stopped up and needed to be "blown" out. The claim was denied because you decided my unit was installed incorrectly and the pipe was not angled to drain. That can't be possible or I would've had issues with this before this time. Second reason was you considered this a maintenance issue. I don't know of anyone that routinely cleans out the drain pipe on their AC unit. So my opinion is that Choice Home Warranty is pretty worthless.

The person that came to fix my A/C was outstanding. My problem is with CHW it took 2+ weeks and several calls to your company before a request were ever sent out to get someone here and I explained in detail exactly what was wrong with the A/C when I first called. My wife got sick due to the heat and had to be carried by ambulance to the hospital. I was told by email and on the phone to go find someone to fix it myself and put in a claim. If I wanted to search for someone to do my repairs I would never paid for your services. This ridiculous that I pay for your company to provide a service and it takes 2 weeks before anybody attempted to do anything to provide the service. I was told that things would be different this time when I sign back with your company and yes it is different. It is very poor customer service.

The leak detection was done accurately by the technician. He fixed the issue in an efficient manner. He cut the sheet rock in the right spot and replaced the damaged parts properly. I would prefer the same technician to be sent for any plumbing work to be done at my home in the future.

Submitted a claim online when I discovered my dryer wasn’t working, had a call from a service company within a couple of hours. Appointment was set up and great communication was provided throughout the entire experience. My dryer was fixed sooner than it would have been for me to order the part and have it shipped.

Dryer started squealing noises while drying clothes and refrigerator started making weird noises coming from the fan area. Technician said dryer sounds like some roller parts worn out and the refrigerator thermostat probably not defrosting correctly causing ice build up so the fan is probably hitting the ice.

Although the Choice Home Warranty is not perfect, but it is generally good. I have been with them for more than five years and will continue. Online warranty is also very convenient during the epidemic, I will recommend it to my friends.

I have had a Choice Home Warranty for almost 6 years and the few times I needed it they responded very quickly. However, the problem is I live in Laughlin Nevada and they claim they use technicians from my area....They always contact technicians from Las Vegas which is 90 miles from Laughlin. I do not understand why you do not use service techs from Bullhead City Arizona which is only 7 miles from Laughlin. The few times I have needed service it takes several days to get someone to come to Laughlin when I could have a tech from Bullhead City here the next day. I am now waiting for service on my A/C and have not heard from any A/C techs. My warranty with Choice will expire in December 2021 and I may be looking at other companies.

The plumber came in, seen the water went back to normal. He didn't do anything, at least check where the problem was, for future reference. He took pictures of the water softener that's it! 15 minutes, it took him only 15 minutes to say, "Ah looks like everything is ok!" Even my water softener says drinking water has expired and air gap need attention! My complaint will be why I do pay $65 plus whatever from the warranty to just walk and not do anything even hook up or open something that might cause the issue!

I had an A/C that went out on a Sat. & had a technician here on Monday to diagnose the problem. The blower motor needed replacing & Freon was low. On Wednesday the technician was back here with a new blower motor & added Freon & my problem solved. Choice Home Warranty was very quick in getting someone here & the decision to repair the A/C. I’m very pleased with your service.

Larry, thank you for helping me with my renewal policy. You made the renewal processes so quick and easy. I am happy we will be working together for another 6 years. I am very thankful to have the coverage for my home.

Needed repair on my air conditioner unit and took my claim quickly and send someone over to fix it right away. Choice was a great choice by me. When it came down to make a claim they acted very professional.

When our water heater went out, the claim was denied because they said there was calcium build up in the tank. How could they see that? The technician quoted $1450 for new one. Called someone else and got it replaced for a lot less. Wasted a call out fee.

AC stopped working. Claimed by phone at 4:30pm and got the schedule within 3 hours by email. Technician (Refined Air) came on next day 9:30 am with face mask and shoes cover. Checked everything very carefully. Explained very clearly about the parts replacement. AC works again. Also, he noticed and helped me replaced one filter panel which is installed wrong way. Appreciate his great job.

Michael ** was a pleasure to speak with. He was knowledgeable and was able to answer all of my questions. Mr. ** was very thorough. Working with Mr. ** made my decision to go with Choice Home Warranty a no brainer!

Within 15 minutes of requesting a technician to look at my refrigerator…I received a call back & he could come to my home in 20 minutes. He diagnosed the problem & fixed the problem. He was very professional & courteous.

The agent was very helpful and finding out that I was a senior, he gave me a very good suggestion as to what was the best choice for my money. It was a pleasure to deal with Choice. I will recommend this company any day. Thank you.

Everything was quick and on time. Love the Zoom call to try to figure out parts and he nailed it! Technician was great. I would recommend this warranty and service to anyone. Also this is the second time I use the warranty.

Tech told me that my unit was 2lb of gas short, he re-filled the unit, but my question is why this unit lost 2 lbs of gas? This means that next year I will need to call for a tech again for another 2lbs? Why wasn't the unit check for leaks?

I was amazed I got a quote within 2 minutes of my conversation. Much better price and Choice is rated 5 stars! Can't get better than that! My friend recommended Choice and I definitely know why, he said you are amazing! I'm counting on you Choice to take care of my condo!

The technician was great, very experienced. Had to wait a whole week in the stifling heat for appointment and then didn't show up that day or call. However did arrive two days later on Monday and took care of the problem.

I will never use Choice Home Warranty again, submitted a claim Monday morning, 40 hours later I'm told it takes 48 hours to dispatch someone out, wrong. Your website says 4-6 hours not 48 hours, I had a main sewer line blockage and any water ran came up from the downstairs shower, it was a health hazard which you could have cared less about, you already got your money for the service you didn't provide, I also work with 10k people and I'll be sure to tell everyone that I work with and know to stay far away from choice home warranty, your company was supposed to be the best out there and my experience says otherwise.

I haven't had a result. The man you sent was good at his job even changed the appt. to a day earlier came and was able immediately to tell me what was wrong. He advised me he would try to find the part or parts he needs but because it is such an old dryer he didn't know if he could still get what was needed. I am pleased with Choice Warranty and will give a full report when it is fixed.

Although I have not received service yet on the appliance that is having the issues I can only rate the call to customer service. The ticket was created and I already have a date for service, so that is good right now. However, in speaking to the customer service representative, I had to ask repeatedly to restate questions. I could barely understand what the customer representative was asking and/or saying. It was very frustrating to say the least. It took way longer for the call than needed.

AC unit stopped working. Called Home Choice Warranty. Got a phone call back in 24 hours. Service tech was there within 24 hours after that. Replace capacitor and it's cool again. So glad I have this warranty service. Don't know what I would do without it.

The process went smoothly. I was notified as to which vendor would be servicing my claim. The vendor called and set up an appointment. He arrived on time. The problem was not readily detectable. The vendor dismantled and examined my dryer. He reassembled it and it now works perfectly. He was quick, knowledgeable, and professional. I've not detected any problems. If I do, he left me his card to contact him as there is a 30 day guarantee for his visit. Very satisfactory.

Very courteous and checked out everything for us. A/C is working fine now. I would recommend him to others. He was also on time or even a little early but appreciate what he did for us. All we really needed was a little more Freon.

The technician was very professional and efficient however, the claim was denied by Choice Warranty and I was out of over $200 for the claim. After reviewing the policy all components of the garage door is excluded. We paid over $2300 for a warranty with this company and they decline claims to avoid paying. We have had the warranty over a year and every claim that has been filed has been denied. We have 3 years left on what we paid and will be canceling as I can use the money paid for the warranty and pay out of pocket for any breakdowns since we are having to pay anyway. I do not recommend this company for a warranty.

I am highly dissatisfied with Choice Warranty as A/C did not work more than a week before the repair. It is uncomfortable and suffocating to reside in a no-air home in Florida during the summer. We entered into a contract with Choice Warranty to obtain service immediately if required.

The technician that came to my house was very friendly and explained what was going on. However, when setting up service with Choice Warranty I called back a couple days earlier for your company to tell me that they don't have anyone to service my complaint. And then the rep said it may take six more days just to maybe find someone. Or I could pay for it myself and get reimbursed. However, the problem with that is the reason I have a home warranty is so that I should not have to be responsible for that. If I'm paying for service I shouldn't have to have that much trouble getting service. I am satisfied with the tech that came out but not with the experience I had setting up service. This was my first time using my service and hope that my next service is a lot better.

I was very impressed with Dan with EMS as he accurately diagnosed my problem and repaired it. I highly recommend Choice Home Warranty. I contacted Choice Home and I got response the same day and the next day a contractor came out and I am very satisfied.

My air conditioner was kept going from cold to hot for several days and my husband couldn't figure out why. The technician came and check the unit and within 20 minutes everything was fixed and he explained everything. He was very professional and knowledgeable.

Choice Home Warranty is always fast to respond to my claims and very timely with scheduling a technician. I was referred to Choice by a friend and have since made referrals to others. I am completely satisfied with my policy, the response time and the high caliber technicians!

I feel like the technician checked out problems that were not covered under the warranty and submitted it knowing it was not covered but was looking to obtain a job from me. I feel the actual problem should have been covered due to normal wear exposed to the elements.

First time logging on to request claim. I’m only rating lower as it took longer than the 6 hours mentioned to get email for appointment. Hoping I will get another chance to review after the service call. Hoping the service is a good value for the cost but haven’t used enough to tell.

So glad I purchased a Choice Home Warranty. Great company and the representative was outstanding, so professional and polite. Their service is the best. They are replacing my washing machine. I would definitely recommend Choice Home Warranty to a friend. Thank you so much.

I didn't like that I couldn't speak to a person when I called for service on Thursday, so I could know the name of the service provider. But by 8 am Monday I got a call from Ken at Sun Devil pool. He said he'd be here by 2:30 and he was. He quickly diagnosed the problem, overflowing pool, and fixed it. He called me Tuesday morning to make sure everything was fine. Good service. I'm happy.

We cancelled our contract! That’s how bad CHOICE Warranty is! The technician was Awesome‼️ Do not recommend Choice Warranty to anyone! Always read the fine print! I went back to American Home Shield!! And I had paid for a five year contract!

The defective GFI took out the garage and Master Bath Power. We had quick service and it was easy to replace and have the electricity back up and running. The extreme summer heat may have caused it to fail. The Technician knew exactly what to do.

The first technician assigned for 07/12 did not show up, and was unreachable via phone. After repeated phone calls and requests of escalation to CHW, the claim was reassigned to 07/14, even though we kept mentioning the emergency situation due to little kids in the house. We finally gave up and called the reassigned technician ourselves, and requested him to consider the urgency of the situation, and he was kind enough to squeeze us in on 07/13. And to top it all of, after all this hassle and heartburn, CHW denied coverage of the claim, citing pre-existing conditions, even though we have the 3-yr VIP program and were assured that there would be no blackout/waiting period when we signed up for the program over a month back. Absolutely poor first experience with CHW. Makes us feel like they don't care about our business.

Superior Electric Company promptly responded to our need and did a wonderful job. Professional manner and good clean-up. I recommend them to anyone. Your choice of Contractors has been good for us, and we thank you. Keep up the good work.

I had my claim turned down by your company for no just reason. I have no warranty which you claimed and had no proof. I would not have gotten a home warranty if I had a manufacturer warranty on my appliances. Now it is going to take even longer to get my ice makers put in.

The repair refusal and proposal to replace took too long and the initial offering was extremely low. It had to be reviewed which took another 5 or 6 days and then reviewed again once I accepted the second offer. Once that was done I was told it would take at least 2 weeks to get the check. I don't consider this to be good service especially for a refrigerator which is a very important appliance. It's not like any other appliance that are accessible elsewhere like laundromats for washers & dryers and kitchen sink for washing dishes. A household needs to have a refrigerator and so much time should not be wasted to replace one. Something should be done about handling refrigerator repair and/or replacement.

This week has been a doozy. First our dishwasher went out. Everything went well with Choice, it was the repair service. Anyway after 2 no shows, I called Choice. Asked them not to refer me to that service again. Sure enough they did. Called a 3rd time and was able to get a service person to come out the next day. The refund gift card they are now sending in lieu of a check leaves a lot to be desired. 1st is the amount. 2nd is that it is for Lowe's. What if I don't shop Lowes? I'm stuck with the gift card? 2nd our HVAC went out. I'm still waiting to hear back about that.

Gerald ** was absolutely AWESOME! Loved his knowledge and most of all his bright personality and customer service ethic! Based on that alone makes me want to refer every homeowner I know!!! I'm a business owner and I would certificate hire him for sure, Lol!!! Thanks again Gerald!!!

I received Immediate responses and helpful service. These guys met my expectations and beyond. Glad I made the decision to use this company. I have never used a warranty before. It's so nice not doing all the work myself. I highly recommend Choice Warranty.

A positive experience. Same day service. Technician Mike with VIP Appliance Repair was awesome! Arrived on time, assessed the issue, repaired my appliance. Explained the process all along the way. I only had to pay the small service fee. Overall good experience.

Timely, professional and expert in every step along the way. Thank you very much for restoring my a/c unit using a professional company in my local area. I would highly recommend Choice Home Warranty everyday to anyone asking for a home warranty service provided! Much Thanks!

Obviously I'm satisfied with the product, I went with a policy. But from when I first looked into it until I actually purchased the overly aggressive phone calls were too much. There were days that I had ten phone calls in one day. Ten. Obnoxious to the point that I told myself if I'm given the opportunity I'll bring it up.

Not very happy with service. Fuse is still tripping every 5 to 6 hours when the temperature goes up. Then we know that air conditioning isn’t working. Have to go down to reset the fuse. Service man told me the compressor is going bad that’s need to be replaced. Need someone from Choice take care of this service problem.

The Technician was friendly and informative. He took the time to explain the issue and the process of resolution. He was respectful of my house and my pets. I would recommend him in the future for sure! Thank you very much!!

I am very dissatisfied with my contact with the customer rep that set up my claim. When I set up my claim, I advised I had a leak in the line under my kitchen sink, the faucet handle was loose/would not stay on, a leak in my shower head and a leak in an outside faucet. When the plumber came he only had orders for the leak under the sink and the outside faucet. I called your customer service while the plumber was here and was told that was all they had and I would have to set up a new claim and pay another deductible fee. This error was the fault of your rep because she DID NOT document all of the issues and she even asked me if I had any other plumbing issues I wanted to add. I SHOULD NOT have to pay another deductible since the error was on your company.

I submitted my claim late afternoon on a Monday, and a technician was out at 10AM the following morning. He identified the problem and CHOICE approved the repair immediately. This was my first experience submitting a claim and I couldn’t be more pleased with the results. Roberts Legacy Pool and Spa was the company that handled my repair and they were awesome.

My window hours were between 11am - 3pm. The tech arrived at 11:15am. and went straight to work. He identified the issues in less than 8 minutes and within the next 30 minutes my unit was back up and running better than before. I had my doubts about Choice Home Warranty because their Total service plan is so affordable I'm thinking low fee low service. Well to my delight I was incorrect. Selecting CHW as the best and affordable decision of my home.

Technician was fast, efficient and got my electrical issues fixed in no time. Luckily for me it was a tripped GFCI. Unluckily, I still had to pay the $65 service fee. It was still worth it as the technician showed me a few things I could check before calling for a claim. Maybe next time I'll save some money. Service was 2 Thumbs Up.

Shout out to KBK Air Conditioning. DeAndre **'s prompt courtesy services. He is knowledgeable and doesn’t mind sharing it. Thanks to Choice Warranty with quick approval for the job to be completed. I recommend Choice Warranty for all of your repair needs.

My faucets in bathroom were leaking, I filled the claim form. The Choice assigned Chris Plumbing, yesterday the young technician came and after he gave the diagnostics then he said I will call the choice to authorize to replace those faucets. After few minutes he came back home with two new faucets and installed them in my sinks. Again thank you choice and Chris plumbing. I have been with choice one year and just renew another 3 years service contract, my agent is Tracie ** has been so helpful and excellent service.

Rodney came out to service our AC. He called before coming to let us know he was on the way. We were his last call of the day. He was quick, clean and efficient. Very friendly man and he got our air working so I was very grateful.

I called to report a problem with my garage door opener. The person who took the call said he would contact the company who was going to service the garage door opener and I would be getting a text/phone call from the company, which I received the very next day. When the man got here he checked everything out and made adjustments and the door closed. My garage door has worked right since then. The man who came down was very nice and courteous. Plus he showed me a couple of things with the door that I was not aware of. I am very happy with the service that you provide.

Technician was friendly, knowledgeable & knew it couldn't have fixed as the garbage disposal was shot. I called to make appointment for service. Sent a technician the next week. The customer service was great. I'm happy I signed up with Choice.

I called and made a claim about an electrical problem. The next day I was notified that an electrician will arrive at my home Thursday. The agent from Choice Home Warranty was very efficient and polite and handled everything immediately.

I have been very satisfied with the people that you sent to fix my washer and my refrigerator. They have been very knowledgeable. I would recommend Choice Home Warranty to anyone. Being on my own it is nice to know I have someone to call if needed.

Everything was easy. From calling to set up an appointment to the technician coming to my home. The technician assessed what was wrong with my appliance and ordered the parts to fix it. The next step is once the part is received, I will call for another appointment for the part to be installed.

I changed from another warranty company for a variety of reasons and I'm pleased, so far, with the ability to get through to a representative quickly, the follow up and the response of the contractors. The price is better also.

My salesperson Andrew ** sent me an incorrect policy. I chose the basic plan & he included the refrigerator for $510.00 for 13 months. I PAID FOR A YEAR IN FULL. On the policy it says: "coverage for a second refrigerator". That is incorrect! I only have one refrigerator not 2! I need the policy corrected & emailed to me. ASAP or I will cancel doing any business with your company.

CHW suggested we could find our own plumber. We did, he showed up but the process to get his estimate approved by CHW for replacing a wax gasket took too long so he had to leave. We’re talking about a simple and inexpensive fix and we couldn’t get through on the phone line or the website to get approval in a reasonable amount of time. We had house guests and we were forced to continue to play musical ‘chairs’ for 5 days for a simple problem.

Secure 1 Locksmith - THE BEST!!!! I could not of asked for better service and care from Jeff **!!! He was available for the day and time we needed. We will recommend him to other!! Everyone should consider Choice Home Warranty - we are happy we did. Thank you for all that you do!!

Just switching over from another warranty company. I hope the service is as good as the computer reviews. If so I have other accounts to switch. Friendly service. Hope vendors are efficient. Looking forward to working with you. Prices are less than most others.

The technician arrived with a much inferior faucet to what I currently have, it was totally unsuitable. So, I am having to pay a considerable fee to have my faucet replaced. Up till now I have been satisfied with your service. Also the first plumber that was supposed to come out did not show, and when I called them did not even know that they were supposed to come out.