Choice Home Warranty Reviews

I am a senior citizen who has used your service one other time (drain clog) since I purchased your service and still have over a year left on the contract. I requested service on my air conditioning unit on June 29th and a technician arrived on July 21st. We had no air during the recent heat wave! Fortunately Magic Mikes was an excellent company and made repairs to my satisfaction.

I have tried and tried to get hold of someone by phone and the only thing your system would allow me to do is file by computer. Today for the very first time I was able to get hold of a resolutions manager, Tamika R. She was very helpful I did appreciate what she was able to do for me. However, just to let you know your computer system STINKS!!!

Greg was exceptional in explaining the service and all the options available making my selection so easy. This is a service I will recommend to neighbors and friends which is a hassle free way of getting service while enjoying a better way of living.

I put in the ticket online and within 24 hours I was contacted by a service person who was kind, knowledgeable and professional. Immediately after leaving he put in the claim and within 24 hours he was back at my house to repair the unit. It is fully functioning now. Thank you Choice!!

The service technician is highly skilled and knowledgeable, and I'm satisfied with his competence and professionalism. Conversely, I am very dissatisfied with the level of support and attention (severely lacking) of the Choice service relative to responding to his recommendation and request for providing the parts necessary to repair my appliance. It has been ~10 days with no response, and my oven is still not operable. This is unacceptable customer service.

The tech. was very professional, and knowledgeable, upon completion he advised me that the house call was $85, instead of $40, No one told me that the fees had gone up to $40 dollars. Please advise me, no more surprises, please.

Andrew **, Jackson Unlimited Heating & Air, Veteran owned and operated, was very professional, knowledgable, on time and, got our A/C working quickly!!!! (In the middle of a heat wave!). I would definitely recommend his services and his company 100%!!!

Although it took four days for someone to be scheduled to come out and look at our air conditioning unit, once they sent someone, the matter was resolved quickly and we were able to have someone come out the next day to install the part and we were able to start enjoying our AC again. Thank you.

Our bottom A/C unit would not come on. The technician was able to fix the problem very quickly and our unit is working perfectly! The process was easy. We went online to file the complaint/issue and we got a response of who will be out and when. Great Service!!!

The company and their representatives are always very courteous, swift responses, and quick appointments. The contractors are very responsive to the customers needs and requests. The online submission was super easy and very user friendly, I highly recommend them to new and transfer customers.

I used the option to call a technician when Choice had not contacted anyone. I live in Florida, and summer is brutal without air. I filed the claim on a Saturday so apparently they don’t call the repair people on weekends. Have not seen how quickly I will get reimbursed.

Got a great deal on my home warranty purchase today. Offered several great deals that I couldn't accept. I would recommend getting service from Choice Home Warranty to all my friends and family. If you haven't checked into yet, do so now. They're awesome.

Technician was very good, fixed problem and explained what was wrong. As far as for scheduling appointment I was disappointed by how many days it took for problem was corrected. According to what I was told in beginning was service done a day or two especially since I was in township that many service providers were located.

The worst company I have ever had to deal with. They go out of their way to deny every claim you make. The customer service is unbelievably terrible and is not timely. I am looking to start a refund process. I was forced to give it one star, but in reality it would be zero stars.

The power company was changing out poles to the house and when they turned on the power the AC unit would turn off and on outside. I turned the unit off until the service guy got there. When I turned it back on it worked fine so the service guy checked everything and it was good.

Our technician was prompt and professional. He arrived early and took care of our home in quick fashion. He changed all the locks and reprogrammed a keypad. We would recommend Mr. Rekey to all folks needing this kind of service.

There was a leak that required a plumber and an air conditioner technician. They both came at different times and completed the jobs satisfactorily. Everything is working fine now. Both technicians were very knowledgeable and polite. Choice Home Warranty was there when I needed them.

Online submittal for a claim. Easy and fast. Response time was quick. Technician was on time, and resolved issue with 30min. No parts were needed, in fact a simple cleaning that was needed. I was able to perform.

Got someone out here within 2 weeks. The company was reliable and honest about the repair. The issue was not as major as I thought and they were in and out within an hour. Only costs me $80 after my service fee! Entire cost of the job would have been the service fee if I didn’t have Choice!

The staff helped to reschedule due to medical conditions were wonderful. The technician called the next morning to give arrival time. Thanks everyone for great customer service and care given. My experience was wonderful just like the staff who sold me the plan said it would be.

The technician was great. My experience with CHW was awful. Zero help with customer service. I am sorry I switched from American Home Shield. My husband has severe medical issues, and CHW was not helpful in getting my problem resolved. No human caring....

Filing the claim online was easy and effective. The technician was nice but couldn't really fix our problem because of CHW restrictions. In 3-1/2 years, we have had one successful claim and two unsuccessful claims. Water heater couldn't be fixed due to the MANY exclusions for water heater repair and the water leak on our A/C unit couldn't be fixed due to the MANY exclusions for A/C repair. CHW has more EXclusions than they have INclusions.

The tech was friendly, knew what he was doing, and was super nice to my dog. Great service. Fixed my washing machine in a timely fashion, cleaned up any mess that was made. Was quiet and quick. Great first experience.

The technician was supposed to come Monday, but did not. He never called to advise why. I called you and was informed he did not come because we requested additional parts which could be replaced. My dissatisfaction stems from the lack of a call. He was supposed to call me Tuesday, but never did. I am not sure when he is coming to fix the dishwasher.

Service and response was quick from both Choice and the Repair Company contracted by them. The problem could not be fixed with dishwasher and a partial replacement cost will be given to replace the item that was quite fair. I am very happy with deal and both Choice and the Repair company. Thanks! Hopefully, my other appliances will be ok, but it is good to know they covered in case of problem.

My Rep I spoke with was very insightful and knowledgeable about helping me rectify my issue. Don't hesitate to ask questions. They are very kind. We contacted a repairman who was ready to take the job and run. We set a date for them to come out and I'm hopeful that all will turn out well. Stay Tuned.

Fast service, fast response from the Company. Read the fine print, I was a little surprised about the amount I received for a replacement washer. It was for wholesale which was several hundred dollars less than what I could purchase a new washer. It could take up to 30 days to get paid with a Lowe’s gift card, which I can’t use to pay my Lowe’s Charge that I just used to purchase my new washer.

Trey from Converse was fast and helpful. He called before and after. He was able to accommodate the time needed for our tenants. They rescheduled with him without a problem. He provided a simple fix to the problem. We would recommend his services.

My area was not covered by Choice warranty even though I checked by email and phone call to ask if I was covered. Their response was a technician was coming, why was I not told that it was not covered. I checked before the tech came out. The tech was very nice and I’m sure would have done a good job if it was covered. I was cheated by choice warranty in having to pay $65.00 service fee after I called and emailed to ask if I was covered before they sent out a tech. I was guaranteed they cover my plumbing. I need someone to call me to discuss or I will not be renewing my membership. I have been a good client to you having no complaints, this is the 1st this yr and only used you once in my last membership yr. My number **. For what it’s worth. I don’t expect a cl. You never responded to my email. Rose Marie **.

Choice Home Warranty provided excellent customer service from online requests to sending a contractor to fix my dryer. I would recommend Choice Home Warranty to all my coworkers and friends. I had American Home Shield and that was the worst company I ever came in contact with my entire life. Choice Home Warranty program can’t be beat. My dryer was fixed 8 hours after I called them. Thank you so much for a excellent warranty program.

My washing machine would not spin. The technician came on time. The appointment was within a reasonable time, after calling for service. He fixed my washing machine. He had the necessary parts available during the first visit. He was professional, and knowledgeable. I was pleased with this experience.

This is my third time filing a claim with Home Warranty and so far I have received great service my claims were assigned to a Technician on the same day, I have no complaints. I'm very please with service that have been provided Thus far.

Amy ** was very helpful and gave me several options to work with a payment plan. Being a widow on a fixed budget that was very helpful for me. She explained all the different benefits which I appreciated very much. Thank you so much.

Went online to report my AC problem. Within minutes, received an email with an appt for the following morning. I called the company to let them know I had a Dr's appt in the morning and to delay the call till afternoon. Well--about an hour later I got a call saying one of their technicians was in the area and finishing up another job and could come by if I was available. Said sure.. Technician came by and resolved the problem and I had cold air flowing one again.. WOW;; From online complaint of hot air to cold air flowing once again under 6 hours was incredible.. Thank You very much....

Water continued to drip into washer after wash & rinse cycle was complete. Had to turn water valve off when washer was not in use. This was my 1st claim & I was 100% satisfied with the timeliness of service provided & the repair.

Our garbage disposal was leaking. I notified Choice Home Warranty of the problem and they notified a business here in town, a technician came out and fixed the problem within three days. No more leak. The Technician was very polite and saw the problem and solved it within a matter of an hour.

1. Choice Home Warranty ordered the wrong part even though they had pictures of the serial and model numbers, however they did correct the mistake but I was without AC for an extra 3 days. The service techs were great at what they did and explaining everything.

We live in a rural area and it took a while to find a technician, the reimbursement option required paperwork that our AC Company does not provide, all worked out well. Everyone was helpful each time I spoke to Customer Service Representatives. I just hope my next experience is better.

I had called multiple times for a callback from the manager which I never received. I called my washer over a month ago and you went to the wrong address. Then the refrigerator went out at that address and was going to be weeks before you can fix. I had hire my own person to come in and when he tried to call to verify that was a joke. I really would like a call back to discuss this further **.

First my positive experience. I called early on Sat. 7/17/21. I was able to submit a claim for my a/c not working. I immediately received an E-mail response with a claim #.. Later I was contacted again and told that a contractor from Little Heat/Little Air would contact me. I was pleasantly surprised when he was able to stop the same day.

Too much pressure to "upgrade" the warranty for a longer term. The salesman apparently doesn't understand the meaning of the word NO. He wouldn't stop talking long enough for any questions ot to both to ask why I wanted only a 1 year warranty.

This is my 3rd problem and every time I call somebody is right on top of it. was the best decision I made to get this coverage. I recommend to anybody that owns a house. When I call they respond within one hour.

GFI kicked out a portion of the house and can't find the cause. Choice had a company scheduled to do the inspection within 24 hrs. Electrician came out and did the inspection, didn't find cause but will bring out people to find it once approved. Very please with electrician. Overall very well handled.

The plumber was very professional and courteous. I felt like he did a very thorough job. He was on time and also gave me a courtesy call to let me know he was on his way. I really appreciate the good customer service.

Initially, we were given a date to fix the leak 4 days out. In the meantime, the only bucket that fit below the leak overflowed in about 15 minutes or less and the floor was flooded repeatedly. After arguing with your operators, they finally got us a new company who came the next day and were very efficient.

Mike was prompt and very professional…He explored all options for a resolution to our concerns and facilitated interaction with the main office….We appreciated his diligence and timely intervention. He went the extra mile to give us options during his service visit.

Been using Choice Warranty for over Six years. Easy to work with when a claim is made. To make claims more efficient, once a service provider is scheduled, call this provider to confirm or change time. Scheduling is usually automated and sometimes the service providers are not available at that particular time. Call them and everything will go smoothly.

Prime Pac Doors was excellent. Carlos ** diagnosed the problem in minutes. He replaced our 1/2 HP motor & adjusted the two springs. The door never went up or down so smoothly. He even realized that the beam sensors were misaligned & corrected it. He obviously takes pride in his work. He is my new go to guy if any friends ask for a reliable garage tech.

Instead of dealing with one person who would address my concerns, I was being contacted by multiple salespeople. The first three just kept sending me cookie cutter quotes, which did not meet my needs and refused to reply as I requested. Finally, Evan ** listened and replied to me and we were able to work out a five year agreement to my satisfaction.

I had called and while I was talking to George (a salesman), we were disconnected. I called back and talked with Clark. He was very helpful in setting me up and got a discount approved. I got my home, septic, and pool with coverage. Clark was thorough explaining the type of coverage I will have. Thank you Clark for your assistance.

Called CHW and was quickly given a next day appointment with an AC service company. However, the AC started working properly again so I quickly canceled my service appointment. CHW quickly processed my cancellation. I am very happy with CHW and highly recommend it for Home Sweet Home Peace of Mind.

The rep I spoke with did her job I guess. And from what I've heard from others that have your service that job is to do whatever it take not to cover your appliance if avoidable. After my call I canceled my service and I would recommend others do the same. The plan I had was good, but if what's in the plan is not gonna get covered or if it's always gonna be a reason of why not to cover it then the service is a waste of money no matter how good the plan is on paper.

I called and wanted to transfer my policy to the new home we purchased. I was told they did not transfer policies. I then went and purchased a policy from a competitor. When I called to try to get refund they then said no refunds but then was able to transfer policy to new address. But now I am out over $600.

Alberto M was very efficient. Stayed on point and gave me the info that I needed. Although he's a fast speaker, he was very professional and knowledgeable. I've been a policy owner for seven years and will continue to be for the next 3 years and will expect to receive the same efficient service that I've been getting. Thank you CHW.

We were very pleased with the repair work done on our water heater. Budget Home Renovation did a great job. Muhammed was punctual, easy to work with and a real professional. Our water heater is working perfectly thanks to Choice Home Warranty and Budget Home Renovation.

I can not make a review that is positive. I have had two very bad experiences with CHW so I don’t have any positive statements since my experiences have been very negative. I tried several times to contact someone in upper management to discuss the problem but I did not receive any responses except from the claim agent. I am considering filling with the BBB.

I came home from work on Friday to discover my air conditioner didn’t work. I called immediately and placed a claim. The next morning my email notified me that I had a contractor. Trinity Climate Control came to my home Tuesday afternoon. The gentleman who came to my house was professional, knowledgeable and fully explained what happened. I have contractors sent by you who didn’t do a good job. I am glad Trinity Climate is a contractor working for you. Should I need a contractor, I will ask for them directly.

I recently got a phone call from Choice Home Warranty, and I spoke with Danny who is a very nice young man and helped me with all of my questions and worries. I am looking forward to having peace of mind having Choice Home Warranty. Thank you.

Tech did not introduce himself at the door upon entry. It wasn't till later when I introduced myself that he did also. I was surprised he didn't even find the need to take washer apart to find the problem. I will be happy to recommend Choice Home Warranty to friends. Hopefully I will receive Lowe's credit in much less time than 30 days. We need our washing machine.

Hello. Everything was going well until the service rep suggested the three year plan. I had said no and the response from the service rep was rude and condescending. He stated, "Well take a few minutes. You don’t want to put yourself in the corner. Why wouldn’t you want to save money?" It was rude and I have reasons for not wanting to spend $1450 right now and that is none of his business. Very unprofessional. Might even consider cancelling the plan.

AC not working was the initial complaint. It took several days for a technician to be assigned to make the repair/assessment. After 3 days I was given the option of calling a local person. I allowed to system to work. CHW did send a person who took care of the problem efficiently. Deductible paid, problem fixed. Good Job.

I visited with Luke ** and he was very helpful and made great deals for my policy! It was such an easy process and he was very knowledgeable of all the policies!! I would absolutely suggest Choice Home Warranty to friends and family because of the knowledge and how easy it was speaking to Luke!

Tech came on time and did a thorough job on repair. Unit was leaking water and he cleared the leakage and dried any water that was in the unit. Very polite and professional. Will contact him again for regular maintenance. So far, so good.

Amazing! The speed on acting on service request and following through w/ the recommendations are almost unheard of. Choice is truly a number 1 home warranty to have to protect your property! Choice rules, others droll. I would definitely recommend Choice to my friends and relatives.

Tracie was so nice and very helpful. She answered all my questions and explained the coverages when I asked. She also offered discounts based on senior and disabled persons. These were helpful as our income will not increase very much in the future.

I have had several different concerns about my new home and have made claims with my Choice Home Warranty to see what the problem was, and fix it. The response was fast and the technicians were knowledgeable and worked hard on my problems. Great peace of mind for my family.

Explained to customer service person what I needed and was told they couldn’t give me the name of a company associated with Choice to have a service check. She set up an appointment instead and told me the maintenance check would be covered. I replied that “that didn’t seem correct but OK.” Sure enough it was not covered. It took FOREVER to be connected to a live customer service person. The computer obviously couldn’t understand that I just need the name of a company associated with Choice for a maintenance check. There was not a problem with the unit. Thankfully the technician, Phil, from 360 Aire was great.

The technician was very professional and took his time explaining what was wrong with my a/c. He fixed my a/c and we are very happy! If I ever have problems again with my air conditioner please use the same company.

The fan on the unit froze up. Wasn't cooling as it should. The tech tested wires and release some freon out of it because it was overcharged. He also checked the blower on furnace and the breaker box for the central air unit.

Kenny was very nice and professional. He was able to figure out why my a/c wasn't coming on, now we just have to wait for the warranty company to decide how we will proceed with getting it cooling again. Hopefully he gets to be the one to finish the job.

I feel that we are paying for the same repair twice. 26 May 2021 repair for top refrigerator not cooling (bottom freezer was fine). Worked until several days ago when we had same symptoms. First repair did not (fully?) solve the problem. Any coverage for lost food (spoiled and had to be thrown out)?

The technician arrived on time and did a very good job with finding the problem. Explained to me what had happened and said that he would have to contact CHW to get the part ordered. I am now waiting on CHW to respond and to get it repaired as quickly as possible.

I was worried about submitting my first claim because it came only days after activation. I used the app for the claim and it was so simple. I had an email within a few hours for an appointment! The company they chose had amazing review and the tech was great. Stress free process from start to finish!

I wish I got his name but he was great. He educated us so that we could save money in the future. He was on time and professional. He left the area he worked in exactly as he found it. I appreciated the plumber that was sent very much.

After initial call I received return call from RC plumbing within 24 hours, advance email and phone call as reminders of appointment. Technician, Randy very friendly, knowledgeable, worked promptly and explained repair and proof of completion. My problem solved quickly and correctly.

Erik is great. Your process is not. He's a licensed professional and you choke him out by not letting him do his job. SAME professional helped us at our other property with a water leak and you did the same thing. Take a picture, we'll get permission... What's that? If I need something fixed in my house(s) (2 by you) - I want it fixed, not a two-week delay your AWFUL system causes. Might be time to search for a warranty company that trusts their professionals to know what to do. Shame on you. Dr. **. (p.s. POOL STILL NOT FIXED... He's "waiting for permission to fix a BREAKER!) SMH.

Technician said he rarely runs into this problem but has on occasion. The needed part is hard to find. It will be several days before he can return. Seemed trustworthy and capable. Recognized the problem. Had seen it before. Norma

The appt was set up quickly, great contact from the company being sent out. Tech knowledgeable and friendly. Parts arrived and tech out within a day. Now having trouble with fridge, contacted them and woke up to an email for an appointment today from 11-3. That was quick!

any hoses. I would have had like to have my old hoses replaced.

I switched over to the Select Home Warranty from First American Home Warranty Services based on the sales person's assurance. It was a great mistake that the Choice was not the wright choice for me. I got my AC problem at the middle of July about 40 days of signing the contract to Choice. Instead of getting a proper service, I got an agent who ripped me off of those items those were not the culprit of the failure of the AC. He thought I don't know anything but it was an unfortunate for hims that I am an engineer who understand inside out of the system.

I had a great experience with my representative, Jay!! He was extremely helpful, patient with my multiple questions. Great customer service, knowledgeable regarding the policies and was very pleasant to work with. I would recommend a friend for sure. 5 stars A+.

Your plumbing claims (procedures) are a big problem for your customers. The delay to confirmed a claim when it concern to plumbing it takes 24 to 48 hours to get an appointment, while your problem is losing running water. Then you get an appointment for 4 more days.

The customer service agent was knowledgeable and thoughtful. The customer service agent was thoughtful of my concern that the electrician would be licensed and trained to perform the electrical work in my home. I was originally paired with an heating and air company to perform electrical work in my home.

I explored my options for changing home warranty companies and called Choice Home Warranty first. I really had no intention of selecting the first company I talked to, but the representative, Sam ** did such an awesome job and the coverage options were so extensive that I signed up immediately. Sam was thorough, professional, knowledgeable and friendly. If your service is as good as Sam I will be a long-time customer.

The technician that came out was great! He explained the AC unit was 16 years old and the condenser leak could not be repaired. The Claims Manager denied the claim because "the leak could not have developed between the time my policy went into effect and when the failure occurred". It was denied because they somehow determined it was a pre existing condition! By that logic if it is beyond a mfg warranty period any failure started before the CHW warranty went into effect. Good luck!

I really appreciated my conversation with one of the Claims Manager regarding the situation with my hot water heater. He did what he could do to help my situation and making me feel like I was a valued customer. Thanks.

Our AC unit went out and filing a claim and getting a technician out was SO EASY. The technicians were really fast and friendly and beat the other quote that we received by leaps and bounds. We are so glad we got the home warranty through CHW.

Tom ** Renewal Sales Representative was amazing and answered all my questions and I chose your company because of his professionalism. I will be referring your company more friend and family as we move away from Cinch home warranty because of my bad experience.

I called CHW on Friday morning and told them I had a problem with my A/C unit, they notified I would have a technician coming on Monday morning. The technician arrived within the given time frame. He analyzed the problem and did the repair in a timely and professional manner.

My refrigerator was making a loud noise and the technician diagnosed it quickly and recommended a solution for the repair. Parts have been ordered and the job should be completed as soon as the parts arrive. I was impressed with his knowledge and ability to diagnose the issue with online information.

When calling to get information for a home warranty, I was expecting the customer rep (George) would identify himself, but he didn’t. I had to ask him for his name, and he was reluctant to give it to me. Once I explained I was calling for a quote, he then gave me his name. I also felt as if he was trying to rush me off the phone. This behavior was a turn off, but as the conversation continued he was helpful. Since I was referred to Choice by my coworker I was willing to try your services. I feel that George could really benefit by getting some additional customer service training.

After having a very disappointing experience with Residential Home Warranty. I canceled them. Read all the consumer reviews and chose Choice Home Warranty. I’m getting more coverage for half of what I was paying to the other company. Thanks Choice for rescuing me.

The Choice Home Warranty Representative was very courteous, professional and helpful in starting my claim. The claim was processed quickly and the responding garage service shop called and set up an appointment within 24 hours. The service shop was on time, very professional and courteous and replaced the opener very quickly. I am very satisfied with Choice Home Warranty.

The plumber that serviced my home was very nice, and explained the problem/solution in detail. He arrived within the time window, and was diligent in listening to me explain the problems I was experiencing. He was very respectful and a pleasure to work with!!

The plumber was extremely knowledgeable and professional, called to set up appointment first and was on time. I was extremely satisfied with his work; he was neat and explained the problem to me, gave me the parts he removed and explained the work he had done.

I am still waiting for my hot water heater to be replaced. I received an e-mail from Choice Warranty that claim was approved and equipment was ordered on July 7. I called back 13 days later to find out the order had been canceled. I was informed to call back later that day for a status update from the Purchasing department on equipment order status. Claim still in process.

Thanks for making the repairs to my refrigerator easier for me. This makes for less stress and worry by knowing that my problem will be taken care of by experienced contractors. I was also kept informed of the day and time that the contractors would be arriving. Thanks.

I can not rate you until you do the job. I called it in and that went good but have not heard from you when or who will be doing the job.thank you for doing a good job on the phone.

It was an overall pleasant experience, the only issue is the agent helping me was talking so fast. He needs to slow down. It is better when agents take their time explaining the offers and also allow time for client to ask questions. Thank you.

Repair was denied for an indoor part of the unit that had normal wear and tear (rusty coil). Rust is an exclusion. Be VERY aware of what the policy allows as I struggle to find anything it actually covers. Three out of 4 claims have been denied for various things - large and small. Not worth the money it costs for coverage. You are better off saving that amount annually and paying out of pocket for repairs.

The wait was too long. The time to find out what was going to be done with the microwave was not acceptable. I am still waiting for a resolution...we have had no contact from you. Please contact us. We would like a working microwave.

I have raised service request on May 25th 2021. Until July 20th no one has attend to provide the service. It looks like for the sake of home warranty it there but service is Zero and also the customer service is blackmailing's. If you cancel you will not get anything back.

First I want to say that the technician was awesome. My entire issue is with Choice Home Warranty!! I was told my AC problem was a pre existing condition even though I switched from another company to Choice. This is ridiculous since my AC went out after my 30 day waiting period!

I was very pleased with the ease and quickness of setting up this contract with Choice Home Warranty. Albert was very professional and helpful with setting me up with a new contract and explaining all of the benefits that would be available to me with this Choice Home Warranty program.

After two unsuccessful diagnoses, Nathan was a gem. He knew how to fix everything, he was quick and got our problem fixed. I wish he could have been the first person sent to our home. It took over three weeks.

I worked with Leo ** for approx 5 business days on getting information, planning coverage, discounts, and costs associated for 2 properties we have. Not only was he quick to respond but answered all questions/concerns without being pushy and inconsiderate.

Mike was professional and suggestive. He spent a lot of time with me, laying out all my options. I asked a lot of questions regarding addons, pricing and long time investment and he was spot on and detailed.

Very fast turn around. Called on Friday and Monday morning the plumber came to assess the job. Monday afternoon CHW approved the work. Now waiting to hear back from the plumber. He probably has to order the part... So far so good!

Choice Home Warranty wouldn't cover a smaller replacement. I had an 80 gallon. I replaced it with a 50 gallon. And you wouldn't cover it. I am very dissatisfied with the experience I had. I will not be renewing.

When I submitted my claim, I was concerned that my needed repairs would not be covered. I was concerned because I didn't know what the problem was. But Choice Home Warranty (CHW) put all those fears to rest. They even allowed me to find a qualified electrician to diagnose and fix my problem and promised reimbursement within 30- days. I couldn't be happier. CHW was fair, fast and fully engaged. I recommend Choice Home Warranty to every homeowner because they're on your side and have your back.

Thank you Brett P for your assistance in my renewal on both my properties. Keep up the great Customer Service! It is very important to me to understand the wordings in the contract and Brett was excellent in discussing this topic with me.

The technicians that came out were very helpful, knowledgeable and polite. They knew exactly what needed to be done and quickly went to work. My only complaint is that my toilet started running periodically after they left, and it hasn't done that before.

Had clogged drains. Took all day to schedule a plumber. Then when I got the schedule confirmation on the schedule it was 2 days later. Totally unsatisfactory! Can't go 3 days without turning on water to shower, cook and use the bathroom. So I called Clog Busters whom you scheduled and moved up the appointment. It took all of 10 minutes to unclog.

Our water heater needed repair. You sent a technician but didn't approve of his suggestion for repair. You send another and we waited but he didn't show because you didn't approve him. Then we got a third technician and he fixed the issue but didn't have hot water for over a week because of your internal issues.

Kayleigh ** was extremely helpful in giving me the best coverage and rate. She was informative and knowledgeable about the warranty and made sure I understood everything offered. I definitely say above and beyond what she had to. I greatly appreciate it and I'm covered for three years and three months.

I recently purchased a Choice Home Warranty and the process was extremely smooth and the CSR was very friendly and engaging and went above and beyond to assist me. I thought the price was definitely worth it especially with the high cost of appliances and repairs. Since I just purchased this, I can't comment on the service end.

The electrical technician was very knowledgeable and skilled at his craft. He was very thorough in testing all receptors in the garage. He did a superb job. I have no reservations referring him to others. He was friendly and respectful. Walter **, owner of residence. Benton, AR 72019

Vera ** was on time and courteous. He went about his business to determine the cause of the malfunction in an efficient and quick manner. Once found he had the necessary parts and supplies on hand and repaired the unit quickly. He explained everything to my satisfaction. At my request he left his card. I would recommend him to anyone in need of service.

It appears that the Sears technician you assigned to our project has finally figured out the problem with our fridge. It's working perfectly again. He was very punctual and knew exactly what he was doing. Thanks for all your help! We would highly recommend this technician to anyone.

I called for service due to my AC not blowing cold after a power outage. The technician was on time. He gave awesome customer service. He completed the job with no issues. I would definitely like him to service my residence again.

Technician was fast accurate and I am grateful for him. May God Bless him and his. His ability to find and repair the air conditioner was super. He was professional and polite. He was knowledgeable accurate and fast with his work. Would recommend him to everyone.

I have not really had an issue with them. When they say they found someone to come out and look at my appliances they do and price changes never change and they are good at what they do. Never had a problem with them like I said.

I was very pleased with the quick response of the technician. I was also pleased to hear that they are willing to replace my unit. However, when they emailed me they offered $343 in Lowe's gift cards in lieu of replacement...and those would not arrive for 30 days. Because you can't call anyone you have to communicate by Chat... Very tedious. After being assigned a case manager to handle my dispute I got an email to schedule a phone appointment...in another 2 days. Still waiting for that to take place so I won't know the end result until tomorrow.

CHW scheduled the repair company eight days after filling a claim to come to just diagnose the problem and now they are ordering the part. It means it will take 15 days to repair a simple garage door opener. You will be in bad shape if you have car stuck in the garage and the door is too heavy to operate Manually. This CHW is worthless.

Very nice and courteous. Understanding situation with a game plan and willing to help in any way. I would recommend his services to anyone. Couldn't ask for a nicer person to have to deal with. Punctual, on time and gave his best solution to the problem.

The Plumbing company responded and was on time. Called before arrival. Solved the problem in timely fashion and also provided guidance on other plumbing questions those were asked. Shared the possible reasons for the issue and provided information what should be taken for. They provide 1 yr warranty for their work.

The technician, Matt, with A & B Plumbing was good to work with. He assessed the condition of the garbage disposal and determined that it needed to be replaced. Once the work was approved, he replaced the disposal within the hour. He seemed competent and capable of performing this work.

The company was very accommodating and friendly when I requested a different appointment time. The tech was very knowledgeable, friendly, and quick. Before I knew it, the job was complete, and my ac was back up and running. This was the best service I’ve ever received!

Should have been able to give me a date for the replacement of my air condition upon receiving my payment. Today make a week since work request was called in. Just can't make plans when there no time window for the job to get started.

Technician was on time, professional and fixed our problems. I would recommend his services to all my neighbors. He answered all our questions, had to go out to buy a part, came back within the hour and completed the tasks.

Joseph **, the tech that came to our home was superiorly professional, easy to work with and took the time to fix the issue for us, more specifically my wife and baby. Thank you sir for your professionalism, dedication to customer service and true passion for your trade.

The gift card takes too long. I have to go out and purchase a washer now. I appreciate the compensation. The tech from Sears was excellent and tried very hard to fix the problem but the part is no longer available.

Technician was considerate and excellent. On the other hand to have the water heater scheduled for repair took 9 days. This is a problem for a family of 5 with only one bathroom. It took time to get us on the schedule and then only a few hours to get the job approved. We had to pay about $500 out of pocket because the original water heater was under warranty. We purchased the original one before the warranty service was purchased. Seems like we were penalized for paying for a new heater before purchasing a home warranty.

Garage open/close sporadically. Door opener defective. Replaced by technician. Carlos, Prime Pac Doors, was professional, polite and proficient. Highly recommended. Was slightly late (15-20 minutes) Choice is rated low on responsiveness. Need to follow up on calls or online. So frustrated. Was at point of giving up.

We worked with Mr. Frank ** who did a terrific job handling our request for new service! I like having a go to agent who will be there to answer any questions we might have! Frank is a total pro when it comes to plan information and pricing.

My dishwasher broke and they offered me ~$250 in Lowe’s gift cards. I’ve been told things that weren’t true and now I feel like I’m being strung along. I told my grandma who was a Choice customer and she didn’t renew. My parents won’t be renewing either. I will continue to share my story with everyone I know. Your high pressure sales tactics are also quite annoying. You feel like you’re dealing with slimy used car salesmen.

Gentleman on phone was knowledgeable and courteous. Took my information and informed me of what to expect in the process of you handling my problem. I have no problem dealing with Choice Warranty. I was treated with respect and professionalism.

I was told there would be associates available 24/7 for Choice. This is not the case. Only on normal business hours. Actual company that worked on my unit did a wonderful job. All Start Heating and Air out of Benson, NC.

I had a plumbing issue and remembered that I had a warranty in place but couldn't remember it was with. Tried looking in my history to see when was the last time I used it. I called Choice and they were able to locate my account for me and place the service call. The plumber that responded was absolutely talented. He went right to the issue and was troubleshooting before I could blink. He was knowledgeable and fixed it. Also said if the problem persisted within 30 days to call him directly. That is great customer service. So far no issues!

If it’s a minor repair, you're pretty good, but if major you're terrible and I’m sorry I have you. But I’m stuck with you. Every time I call for an air conditioning problem I end up paying for the repairs. And waste hours on the phone.

Wayne was our contact today as we investigated home warranties. He was kind, patient, knowledgeable, and clearly an expert in his field. He walked us through the options without pressure, but at the same time, he educated us on the options. I thought this process would be a nightmare, but on the contrary, Wayne actually made it a pleasant experience. I actually feel like a huge weight was lifted off my shoulders. I wish all salespeople could be "Wayne's"-professional in all aspects!! Thank you Wayne!

The customer service was awful. I was very upset with the person on the other line. He didn't know how to talk to a customer. This mannerism was very bad. The person on the other line was trying to be condescending rude. I expected better service than I received. I'm just a customer. I was not trying to be rude towards him.

The Technician that came out and worked on my issue was excellent. He was prompt and very courteous. Very knowledgeable and explained everything. The amount issued for a replacement however was really low, that was disappointing. Will not be able to get even close to a replacement with that amount.

Very disappointed in Choice. I bought a six yr contract and now must buy my own dishwasher, installation and all. Not at all what I was promised in the beginning when the salesperson talked me into this. I have recommended you to 5 people who in turn used you. Now I am letting them know what happened and so far they are canceling.

I had a very good experience with the lady I spoke with. However, I have not had any feedback since I bought the policy. This tends to worry me. I would like some feedback on this. I hope I am not out of 1400+ dollars.

CHW was great and quick to answer my cry for help. My request was dispatched out and AZHVAC scheduled my call in less than 1 day. Val the owner of AZHVAC inspected my unit and had the needed parts on his truck. My A/C was working in under 45 mins, can not ask for better service than that!!! I paid my service call fee, saved me hundreds of dollars if I would have paid out of pocket

Sales person was rude at times. Teach your reps to speak to customers with respect. Thinking about cancelling based on this interaction. Felt rushed and pressured at times and I stated several times that I was at work and could not remain on the line for very long.

My boiler is not working. Place a claim. It took them 2 weeks to assign someone. This guy show up to my house and by mistake told me Choice home warranty pay them to find a any reason to decline the service. And guess what I got a email from them saying service decline. Please do not purchase warranty from them. This people belong IN JAIL.

Choice has been there for me every time I have called. Their customer service is the best around! They are responsive, caring, polite and very knowledgeable. They act swiftly to make recommendations and expedite a claim. This kind of service is hard to find these days. Thank you!

The salesman misrepresented the process and the typical amounts of coverage. Once, however, the fine print was honestly presented, it appears the program can be useful in maintaining functioning appliance. IT was never made clear until after I had a terminal refrigerator failure that the "reimbursement" is limited to a LOWE'S gift-card ONLY. This is Not so good if the stores aren't in a reasonable proximity to your home. Also, the LOWE's selection was quite limited with no similar items available for over 45 days. Anybody want to live without refrigeration for a month and a half?

Well, you basically pay a monthly fee and when you need a service you actually have to do the leg work and make the calls to find a technician that won't call you back, so in case of an emergency, your toast, I left one warranty company because of this problem and now here we go again.

This will be our first claim with you guys and the person that I called to tell what my problem was it was completely unhelpful. I told him what was broken. What the part would cost to fix it and asked therefore what would the charge be for us. Would it be the $65 or what. He claimed he could not answer that until the technician came to our home. But no matter what I would still owe $65. Conversation went nowhere. He was exceptionally unhelpful. And so now I’m waiting to get an email from the person coming out to evaluate our situation and then try to get them to let me know what it will cost to get it fixed. Or will my $65 as you state will be all I’ll pay. The fellow I spoke to on the phone kept telling me to look at my policy and kept reading stuff. I do not want to be put through a lawyer training program. Hopefully this will all get resolved but the experience so far has been most unacceptable. Regretfully!!

Wayne called me and had a very pleasant voice that was easy to listen to. He was not pushy at all, which I liked. He sounded genuine, like he really wanted to help me get a good deal on insurance and caught my attention. I hope the service and your company is as good as he makes it sound. He was a very good salesman.

The 2 appointments were successful. And the Dynamic Plumbing Staff were friendly, professional, and thorough while finishing the job. They arrived on time, evaluated carefully, and explained to me what needed to be fixed. They completed the work in a timely manner.

Called 7/10 to report my AC not working. On 7/11, they assigned a company 2 hours away to come out on the afternoon of 7/15. That company was a no call, no show. Called Choice, they reassigned it to the same company again! When I called to complain, they finally assigned it to a local repairman (Who was great to deal with.). Turns out I waited 6 awful days for a $3 part that I paid $85 dollars for out of pocket. That's on top of the $50+ I pay per month for this coverage... Not worth it!

Unfortunately the first company that came didn’t have the part I needed to fix my garage door opener. Now have new appt with the original company who installed the opener. I had to remind Choice rep that their company originally installed it so hopefully they have the parts available.

Put a w/o in Sunday night by 700am. Repairman called to tell me he would be by my house before 11am. Y'all this is amazing. Thank you for great service. I used to use HWA and y’all have surpassed them. I’d have to wait a week before repairman called and then I wound up having to buy a new refrigerator and washer and dryer. Theft. Never would fix and very rude.

Very unsatisfied with this company, you pay your premiums and they make accusations of why they will not pay your claim....a total rip off. Very unsatisfied, and please stop false advertising, don't purchase unless you have a new home. Not for homeowners over five years....False advertising....Rip off....

Still not revisited. Parts were delivered. Been dealing with this since June. The 3rd repairman was great. He ordered the parts but now I’m waiting for him to return So we will see. After that I can give an honest review on choice warranty. This is my first claim and has not been a pleasant or easy experience.

Michael ** helped me set up my new account with Choice. I was a little nervous about getting the service. He answer all of my questions. He also asked if anyone referred me to Choice. I told him my mom referred me and he gave her a free month. I really hope this is the beginning of a long relationship with Choice.

David the electrical Tech that came out was fast, knowledgeable, and even was able to get to me early. I hope that if we ever have anymore problems with our electrical systems that Choice Home Warranty sends him back out to us. He was truly the best.

My appointment was 3pm-8pm, no call from the technician that he would be late or not coming. I had to call (7:30pm) My sewer line was stopped up from Tue. through most of Thurs. (Tech was here 8:20pm.) (That should be a priority for the customer on sewer lines.) The Technician did a good job getting my drain unclogged. He had a nice personality and very experienced.

The repairman was extremely accommodating to our needs, i.e., we are elderly, and disabled. He was here at time that was good for us. He was most pleasant in his demeanor, and reviewed our problem. He went straight to his work, and had our unit working efficiently in no time.

Freezer not working. The control box replaced. The tech was super and good manner. The claim process fast. I will proudly recommend you to everyone ask. Please continue the good service to your member. I am lucky to have your service.

The technician was nice enough. I would recommend him. But my AC unit needed Freon and Choice does not cover it. So I paid $60 to find out that you don't cover what I need. Waste of money. I will be changing Home Warranty companies. Out of my last 3 claims, Choice has not covered what was needed in two of them. That is of no value to me.

Very professional, friendly. The agent was knowledgeable in that he explained the problem and ordered the parts necessary to keep the air condition working. We are in a very hot season but he was kind enough to give us temporary relief until the proper parts come in. Thank you.

Initially I reported my A/C was not working. I submitted a claim and had to wait, in 100 degree plus temps, to get a repair service to my home. They reported to you that my A/C was not maintained properly and that was the reason you would not honor my claim and all work from here on out was at my expense. After extensive investigation by the techs it turned out that fan was broke and needed to be be replaced. That was done and the A/C still did not work. A new tech came the next day and somehow got the A/C to work. He did say the board might become a problem.

I Called and the response was prompt, the serviceman replaced a part. And the appliance was back in working order. The item was a Kenmore refrigerator about five years old and after one day we were able to restock it.

Very easy to start claim online. Within a few hours I had an appointment with a service company to fix my dishwasher the following day. The technician diagnosed the problem and ordered a new pump to be installed within a week.

I submitted my request Wednesday evening and had a call the next morning by 10am with an appt for Friday. Tech came out and handled the job with little issues. This is a rental property and I was on vacation so having everything handled while travelling was a big stress relief.

The service call was a prompt response to the issue. The Tech did a thorough job assessing the issue. The issue had stopped when he arrived. The Tech came back when it reoccurred. He determined parts where needed. The tech was Polite, courtesy, competent, professional. I would recommend this technician.

I submitted a claim on a Monday and the technician was at my house on Thursday. He was quick and repaired the refrigerator within 10 minutes. I would highly recommend that repair company. Choice Warranty never emailed my about the appointment so I didn't know he was coming.

Yes, I would recommend to a friend the good warranty service. The company representative diligently replace the abovementioned items. He demonstrated to be very knowledgeable of the work he did. At the end he tested both items and checked for leaks noting no problem.

This issue is the first time we used Choice Home Warranty services. Our AC stopped working and we called in a service claim. Choice Home responded and gave us a AC company. They responded promptly and they sent a technician also very promptly. The technician was able to repair our unit and we are pleased with the service.

The company contacted a repairman within 24 hours and within another 24 hours a decision was made to replace the microwave. The company will provide funds for a complete replacement. I would be happy to recommend Choice Home Warranty to all of my friends.

Signing up for Choice Home Warranty was easy. Jordan (Customer Service/Sales Rep.) was pleasant and took the time to explain the offerings and discounts available. He was very thorough. I actually purchased a 3-yr. plan instead of the 1-yr. option; saving a few hundred dollars overall! Thank you Jordan!

The service getting a person out to my house was excellent. It's a difficult time to get a specialist these days and Choice got after it until they found a great service man. Scott from Blaze Appliance Repair was excellent and got the problem taken care of promptly.

Claim was very easy to file. They located a Tech for my pool within a hour and it was approved within 1/2 hour. Fast service. I would highly recommend Choice Home Warranty to family and friends. The monthly cost is very affordable and worth the price.

Our A/C stopped working and thankfully we had a warranty with Choice Home Warranty! We were able to select a company of our choice and get reimbursed after their approval. The technician came and diagnosed the problem. Uploaded the diagnosis and pictures to Choice's website and got approval while we waited. It took about an hour. Thankfully the technician was patient and willing to wait. Overall we are so glad it all worked out and Choice paid to have the A/C repaired.

Kendrick's was here Monday 7/12 as you said They would be. He found a leaky water valve that needed replacing. Turned it off, said he would contact you guys that night about replacement. Haven't heard from anyone since. I will be glad to write a better review when the work is done.

MAN Power Electrical Systems did a great job fixing my issue. He was able to pinpoint the problem quickly and swapped out the bad CGFI outlet. Also, he replaced an outlet on the outside of the house since it was tied to the wire.

I called in to report a repair claim was needed for my sink, shower, and toilet. The claims specialist was polite, knowledgeable and handled my claim, answered questions I had, and gave me a new claim no. A co. picked up the job and will be at my home on Tuesday. Great job and thanks.

Enrique from TruAppliance Solutions was knowledgeable and courteous. He knew the problem with my refrigerator and let me know what needed to be done. The part came in and he came and the installation was quick. I would recommend him to my friends.

This is my first of experiencing a Home Warranty with an excellent result. Choice Warranty responded so quickly with my AC issue. The tech knows exactly what the problem and was able to get an authorization from CHW to change the part that was needed. Thank you so much CHW. You will be a company I will recommend to my friends who are so frustrated with their home warranty. Thank you again.

I had a problem with my claim over the phone and called back in to discuss my issue. The representative was very helpful and rectified the situation. Very helpful and got the claim submitted quickly. We really are fortunate to have your backing.

Our team came in, quickly accessed the problem with our HVAC, repaired it and were on their way to the next job. The problem was actually in our thermostat. We were happy to have a new thermostat installed and our system is running perfectly now! THANK YOU FOR A JOB VERY WELL DONE!

Made my claim online. Easy. Plumber showed and it was an easy fix. Glad I have the warranty for stuff like this. Nice peace of mind. Hopefully don’t have to use but glad it’s there. Plumber was also on time. Gave me a 2 hour window.

Igal was certainly a solid representative of Choice Home Warranty. He was well versed, friendly, on top of everything, and led me down a path where I had no choice but to accept. His knowledge of the product was comprehensive and impressive.

Although the service call went very well, was very satisfied with the service person's performance. However once the problem was found and parts needed to be ordered it took almost two full weeks (and still waiting) before the repair is complete!!!

Just called because of an issue with my dryer and the Customer Service was excellent! I was really surprised as to how easy it was. I had another service provider and they were not as good at Customer Service as I received today!

Pool company that did repair was very disorganized and under trained. They took a long time to do repair and then did it wrong! Very rude to deal with them!! Took several visits to fix pool in middle of summer which means we sweltered in the heat AND then the pool wasn’t really fixed and now have to have them again … Very BAD experience!

I have had 2 problems - 1st the ice maker went off and stopped working, then the pool pump threw the fuse. I have asked to repair both of them. Both are scheduled for Monday the 19th of July. I'm impressed by the quickness of the response.

I asked several times when going over coverage with your agent Ali if my salt water pool and separate above ground spa could be covered with your company. I was assured each time I asked that yes, my salt water pool and separate above ground spa would be covered. Now, reading through the contract I find that I was lied to and that the salt water system and the above ground spa are not covered at all. Your contract states in section D. Optional Coverage, "EXCLUDED: Portable or above ground spas - lights"..."salt water generators and components." Please do not process my payment and cancel the policy as it does not fit my needs.