Choice Home Warranty Reviews

Everything went good. Service technician was excellent. Fast response with the claim. Everything is going well. Keep up the great job and responding fast. Just was would like to talk to a rep on some issues. That would be a great thing.

Elie was very patient and helpful. He explained all of my options clearly and thoroughly. He told me about several methods of payment and how they would save me money. He was not a bit high pressure. He let the product do the selling.

Submitting my claim was easy, and a vendor was selected to service my appliance. That vendor missed 2 appointments, and wanted to reschedule for several weeks later. I contacted CHW and they found a different vendor that came out just a few days later.

A/C out and temps near 90. Filed claim 8/25. Appointment for repairs not until 8/30, a 5 day wait. Poor service on phone. No one would let me escalate. Contractor does not answer. Deeply dissatisfied and I paid in full in advance.

The technicians went out of their way to do an excellent job and I am very pleased and grateful. My only hesitation from giving them 5 stars is that they were not wearing masks. I take some responsibility for not asking them to do so, but I feared getting into a political discussion which I frankly lacked the energy to do. I made an uncomfortable choice to stay silent. Next time I will have masks on hand and simply give one to each technician with a friendly request to be cautious because of my age and chronic illness factors. Otherwise, they were extraordinary in driving for 1hr 20mn to repair my broken dryer and doing excellent work, God bless them!

One phone call of about 3 min had us set up with a locksmith to rekey our new home. Great fast service. I believe they had my email wrong to start but a great recovery. I would recommend the service.

CHW responded to our AC failure very well. The Technician was great. Very knowledgeable, and professional. He even came to our residence a day earlier than scheduled. Would use Comfort Heat and Air anytime our systems need repair or service.

Updated on 08/27/2021: The problem the repair person was called out for was not fixed. I am waiting to hear back from Choice Warranty to see if they are going to be able to repair or replace my washing machine. I should hear from them in the next few days.

I had a leaking toilet and CHW sent a plumber within 3 days. Toilet was fixed in 15 minutes. I had to say I am very impressed with the service. I highly recommend CHW to all my friends. And this is not the first time CHW came to my rescue.

I don't know if it is where I live? I called on Thursday for my claim. Did not hear anything, so on Sunday I emailed. I got an email back saying my claim had been sent to dispatchers to find a tech. Still no reply, so on Wednesday afternoon I called service center. They told me the claim was sent to dispatches. I complained and after about a half hour conversation they said they would look into it. Amazingly about 2 hours later I got a email that someone would be out to fix my air conditioner the next day. The tech that did the work was great. He was neat, fast and told me what was going on.

The person that helped me was a bit too pushy with trying to sell me added years of protection that I am not interested at this time. He wouldn't stop. I kept telling him I wasn't interested and he kept going - even went as far as to laugh at me because I didn't want to take advantage of "savings". I asked to speak to a manager and he refused and said he was the manager. He almost lost the sale of policy with his pushy and arrogant attitude - I hope I don't have to deal with anything like that in the future. When a client says NO it means NO.

Choice said Contractors would wear MASKS, he did not have one on and said he did not have one with him. I had to furnish him a mask which cost me. On his return to install the part NO MASK again I had to furnish a MASK cost me again. Any contractors coming to my house need to wear a MASK. The reason I didn't give him a 10 was no MASK, his work was EXCELLENT.

My AC was having issues cooling Saturday afternoon. Submitted my claim online and Mike ** from One Stop Cooling and Air showed up next day and fixed my AC problem. I am satisfied with Choice Home Warranty and the contractor they sent.

Was informative about what the company offered. Spoke well and clear and seemed to know what he was talking about. I was waiting on a quote from another company, but he talked me into signing up with Choice Home Warranty.

Was not given a clear understanding about my services. Paid $85.00 for a tech to come out for 10 minutes. I was told my microwave over my stove would be replaced. That was 18th of August. I had to call on August 26th to find out that denied my claim. For Me pay $85.00 out of pocket was not in my budget for a 70 year old. Need better communication so I thinking look for different provider. This is my first time using this service since I had it. Not a good experience.

I was very pleased with the repair man. He was on time and although I was not watching him perform his inspection, I feel he did a thorough inspection. My A/C has been keeping me very cool on these hot August days since he was here. He was very nice and explained the problem to me. I hope if I ever have a furnace or air conditioner problem again, he will be the person to be assigned to come and work on the problem item.

Lodgment of the claim was so easy. However, we have to wait and see the response and action from CHW side, that follows the claim. Upon getting the Job done, I will be ready to submit a further survey to express my first experience with you....

The warranty agent listened to my needs, he found a policy that fit my specific condo needs and gave me a great price and a month free. What more can I ask for? I look forward to doing more business with Choice Home Warranty going forward on my other homes in the future.

Any problem I have had was handed very fast and taking care of. Thank you very much. It's always great to know you can rely on Choice to walk you the problem you wish didn't happen! Again, thanks for the fast reply and help. I would tell anyone about the great job and help you did for me.

Claim was easy to place, a technician was sent out the next day, he was very professional and had the parts needed to make the repairs with him. Our AC was running again in no time. I’ll recommend this service to my friends and family.

I reported the problem of my garbage disposal unit leaking on Saturday afternoon. Within two hours I received a call from the plumber to set a time. Monday afternoon the technician arrived and replaced the unit. This was the fastest completion of a problem I have experienced using CHW. Excellent!

I called in the morning with an air conditioner that wasn’t working. I waited all day for a technician to call and no one called. I chose to find my own and I had someone here at 7:15 this morning. Now if I want you to reimburse me for the $395 fan replacement you want me to go thru a bunch of crap. Very poor service if you ask me!!

Auto phone request Saturday Aug 21 -- cold water faucet to my washer is leaking (water on floor). Today Aug 26 technician just left. He was appliance person --needed plumber. Would be nice to be able to TELL a PERSON what issue is. Thanks. Patsy

Representative was knowledgeable, courteous, helpful. I had to contact my bank he operated with patience. He also offered coverage for other properties. I will recommend choice warranty to other family members and to my friends also coworkers and neighbors. I’m very satisfied with his performance.

Always take care of issues. Technicians are always equipped, kind and professional. I hope on this new claim they act as fast as they have in the past. Air conditioner is not cooling. Hope to hear back from Choice within the next couple of hours to know when they will be coming to my home. To repair AC unit.

I don't normally respond to telephone sales requests, but for some reason I decided to hear what Elliot had to say. He offered a good plan. My only complaint with him was that he talked a little too fast and I was not able to hear him clearly. I received a follow up call and was a little annoyed with the agent because he questioned my decision to NOT get home security. I told him no and he should NOT have questioned me in a way that was offensive. The plan itself seems good. I will know better if I have to call for service.

The technician was great. He was familiar about the system. He took care of the problems and fixed them.. It was 99 degrees inside my house when he came. It is now back to 77 degrees in the house (my normal temperature) and me and my cats are now comfortable again.

Knowledgeable and showed up as scheduled. Highly recommend this company and only want them assigned to our home! Other repair people were repeatedly "no shows". Thank you for handling and resolving our past complaint. Restored our faith in your company!

Richard ** was the representative that helped me with the purchase of my home warranty. He was great! He gave me plenty of options and did his best to get me the best rate. He went through the covered items and explained terms and conditions.

We had a wonderful experience with your company! This is the first time we have used this company and were very pleased with the technician and would highly recommend your company! You will be the first we call to work and maintain our air conditioner!

It’s good company but need that follow the technician company for any problems!!! Sometimes the technician company doesn’t care about the problem and late to fix and Choice insurance don’t care or don’t know anything about what technician do!!!!

The Sears Technician that came out and repaired my cooktop, was very knowledgeable. His experience surpassed the first and second tech that ever attempted to wok on my cooktop. Thank you for sending him. Job well done!! Choice Home Warranty, you should always use Sears service center to take care of your customers.. Sears brings experience!!

Getting a technician to the house was easy, everything after not so much. It was determined to replace the unit, then first offer was absolutely insulting then the "dedicated case manager" never responded to 7 emails and 9 phone calls in 8 days. Then some other case manager calls me and offers another $100, WOW! A 2 year old $1,000 Dishwasher, first offer $246, second offer $347 and told that was it, no ability to escalate it further and take it or leave it... SAD. Don't think I will use Choice next time and wouldn't even recommend Choice to people I don't like.

My AC unit was making awful embarrassing loud noise and wasn't cooling properly. Choice sent somebody to evaluate WITHIN THE FIRST 24H after I reported it. Got email obeying replacement ff morning.. So thankful and impressed. I'm waiting for the replacement. Only downside was I had to pay 60 dollars for the inspection and copay of 150 for replacement.

I’m overall quite happy with the prompt response from Choice Warranty. My only quibble was the inability to get a tech rep to me sooner. My Aircon was out, in the height of summer, and it took two days to get a tech rep out to pay a visit. I think arrangements should be in place for after hour calls or find a repair company that works on weekends. The communication from Choice was really good, response was from Choice was prompt. The service company was too booked up it appears.

Last year my water heater broke. I had to wait 30 days for a replacement. Nine months later while it was still under warranty it started leaking and flooded my garage for the second time. I had a technician come out and he said the water heater was defective. Choice Home Warranty would not replace it because they said it was the whole unit and not a piece that could just be replaced. I was denied a new water heater and assigned to a case manager. The soonest I could talk to the case manager was almost 2 weeks. So that I wasn’t without hot water, I went ahead and purchased a new Water Heater and now I am out of pocket over $1200. Not only will I not renew my contract with Choice home warranty, I am letting everyone know that this company is deceitful and does not honor their products that they put in for replacement, even though they’re under warranty.

"Restrictions in a sealed system can be caused by parts of compressor breaking off into the system as its running, it can also be caused by a leak on the low pressure side of the system, low side is in vacuum so debris can be pulled into the tubing from the atmosphere/fridge/freezer compartment. Once I noticed the non repairable issue I ended my diagnostic procedure for troubleshooting sealed system issues. The reason why is that If I did “tap” (device that pierces tubing and allows us to connect pressure gauges) into the system and continued my diagnosis, eventually the Freon would leak out the seals on the tap and it wouldn’t cool at all. So I opted to leave it intact so you at least have a working freezer for now."

I do wish he had called to tell me he was going to be early. Even if he weren't going to be early it would be nice for a heads up that he was on the way. He was pleasant, explained what he was doing and why.

It was a pleasure to work with Keisha. She was extremely helpful, courteous, and professional. She was able to provide me with all the facts and information I needed to make the right decision for our home. Thank you, Keisha!!

It took three months... to get my air conditioner repaired ...However there was a misunderstanding between the technician and Choice Warranty. Overall I’m very happy with the results..In the beginning I thought that I was just going to get a repair but I end up getting a brand new air-conditioning unit. Very happy with it.. National Cooling did the install..Their staff was very friendly and helpful. They even Vacuumed my floor after they finished the insulation.. Thank you Choice Home Warranty!!!

Simon was very prompt and courteous. He made sure we had a good price. Any misunderstandings I may have had was quickly resolved. Yes I would recommend him to a friend. His answers to all my questions was made to be understood.

Air conditioning repair went very smoothly. Kyle from Just Better Air Conditioning and Heating was very timely, respectful, and professional! He got our air-conditioning going as fast as we could’ve expected. We had heard horror stories of home warranty companies making people wait for a week, but that was not the case here.

We needed to reschedule for later in the day and the technician was unbelievably flexible and nice. Showed up exactly when he said that he would! Explained the repair in detail and was VERY good! Technician was also very polite and respectful of social distancing. 100% would recommend this company.

Tech came out and said a replacement compressor for a new (June) unit was needed. They are slow to give me details on when it may be put in. Expert Heating and Air needs communication skills outside of We will be there in 30 min.

Very quick process to start a claim. The phone was answered quickly and the representative was efficient and polite. The process for repair was fully explained and the timeline was given. I have not heard from the repair person yet but it has not been 24 hours.

My Whirlpool Cabrio washing machine was unrepairable. The Case manager determined that we will get $343. She had indicated that this was based on what price Choice can get a similar model. I pointed out that the equivalent Whirlpool was model WTW612HW listed at $1,150. Even if you get it a 40% off then the amount that I should have receive would have been much higher than what was offered. She refused to tell me which Washer she was using as comp. When my contract is up I will seriously consider not renewing.

Prompt email letting me know plumber scheduled next day. Plumber arrived and fixed the faucet quickly and told us how to fix the leak if it happens again. Very polite and courteous. Not much else to say. Would recommend this plumber again.

Fixed it quickly and came back to finish it. I would hire him again! He was professional and was on time especially working with me by letting me know where and when he would be there. I will probably have to replace the unit and I will get him to do it.

Absolutely would have Jessie come to my home again to address any electrical issues that I have in the future. Even during an extremely busy time, the appointment was scheduled and technician was on time. Pre-appointment communications was outstanding.

When my hairdryer lit on fire and petrified me, I contacted Choice Home Warranty. They responded within hours, and Chris, an electrician from C-Mack Electric, came out the next morning at 9am. He fixed my outlet promptly and was very pleasant and spent time answering my questions. I was happy to get the problem fixed in record time!

I was a customer of Choice Home Warranty and my plumbing issue has still not been fixed. I filed a claim in late May for a backed-up drain on my washer. They were unable to find me a plumber until at least 3 weeks later. The plumber who was scheduled to come on June 28, never showed up, never called and Choice never followed up to see if I was happy with my service. I had a work around for the drain problem so I gave up on Choice and was making do.

The first two calls I made were excellent. The technicians were knowledgeable and kind. The third was for my bathtub and that experience was horrible and my complaint was ignored. I think Whirlpool tubs need to be removed from contracts if there is no one to manage them and he was rude.

I submitted the claim the night before last and was pleased that yesterday morning a technician from a company was scheduled to come by me. This technician, although this sounds mean, could barely make it up and down the steps to the basement. It was evident that he had a hard time putting his thought into words. He Almost seemed confused but he got the job done. Then, before he left, he asked if he could use my restroom. Of course, I said absolutely and showed him where my spare bathroom is. Once he left, I went in the bathroom to find piss all over my toilet and floor. Honestly, I was beyond disgusted. It was worse than children missing the toilet. That is unacceptable to me.

The technicians were very friendly and explained everything to me. They both wore masks along with me while they were in my house. One of them changed my filter for me because I couldn't stand on a ladder. My system was fixed and is working just fine. Thank you Choice Home Warranty!!

We have a microwave/oven unit that was emitting an electrical odor. Technician arrived 3 days later. It was diagnosed and we waited another 3 days to find out the action. It required one month to replace the motherboard. When I asked why I was told because that's how long it takes

Service was great as we needed fan replaced on fridge. It seemed to take the technician a bit of time to get approved to replace fan but worked out terrific. He had to call in and seemed like faster way for him to get moving along faster. He did a super job!

I had a couple of mechanical problems, made the call to Choice and told them about the problems I was having. They were swift in getting my problems resolved, They had the technicians here in a timely manner. One on the same day I made the call to them, the other one came early the next day!

Choice Home Warranty used a loophole to deny a legitimate repair on a failed fan motor and blower. You need to be better than this. Review my claim for more details. The rep was helpful but the reasons given were illogical and confusing in regards to defining wear and tear on an 11 year old unit.

Andrew and Anthony have been so incredible to work with! They both fully explained what the issues were and what could be causing it. Andrew initially came to do the inspection, and let us know we had to keep our AC off upstairs. He even offered to drive all the way back to his house over an hour away and bring back a window unit for us to use, this is after he'd been working all day. Now that is great customer service! We would up just buying a window unit ourselves, but that was very nice of him to offer that up front.

Choice Warranty has definitely been a great financial decision. It makes it possible to keep on top of repairs. This summer when the air conditioner malfunctioned, Choice sent out Perry's Heating and Cooling and they fixed it at once. With small children that was super important.

The A/C guy they sent out to my house was seemed to be good and honest. He said my dampener motors are going out. I figured cool the insurance would cover it. Come to find out they denied the claim because in his report he said my A/C unit was only good for a house up to 2000SF and mine is around 2800. I bought the house last year when it was 3 yrs old. I even had my house inspected but never did I know it was too small for the house. They said that it’s not normal wear and tear because the unit is too small that it has to work extra hard which wore them out quicker than normal. I’m not so sure if the guy just wanted to make more money or if it really is too small. I will be getting a second opinion and Choice can kick rocks!!

AC company arrived first thing Monday morning after I submitted the form on Saturday. Tech was able to identify the problem immediately and get the AC up and running within 30 minutes. The technician was very thorough with the explanation when the issue was resolved.

Incident with HVAC not cooling was reported to Choice Home Warranty last Friday, 8/20/21. First contractor on site that day, but did not get all approvals/pictures requested by Choice. 2nd technician and company were contacted by Choice on Tuesday, 8/24/21. No communication for 1st tech that they chose to not continue work on this incident. Was informed by Choice 4 days later and only after I contacted Choice several times to find out what was going on. 2nd technicians arrive same day as requested on Tuesday 8/24/21 and provided repairs. Still miscommunication of approval and repairs between Choice, myself, and technicians. Repairs were approved and made, however, miscommunication cause a bit of anxiety and turmoil over questions of What needs to be done, What will be done and covered by warranty, and if final repairs was completed for this incident. So, happy my HVAC was repaired, but not overly happy of experience.

The rep was good until he offered a VIP package after he informed me that he had already charged me for the year package he called me about. If I had been offered that during our conversation, I would have been able to consider if I could do it. But, I was informed that this package is not usually offered. Def dropped the ball on this.

I called CHW and spoke with a friendly and very informative employee. I was calling because my refrigerator water and ice machine was on the fritz. While I was on the phone I thought I would just check and see if our microwave was covered because it had broke a few months ago. I was excited to find out it was. A repair person came a few days later and fixed them both and I only had to pay $65!!! Thank you CHW!!! I recommend everyone to get a home warranty with Choice Home Warranty!!! They are the best!

Dimitri was at our house to work on our dishwasher. He was courteous and professional. I had confidence in his answers and advice. Everything is sparkling clean - problem solved! He is one of the best service people in my home in recent years. He is a keeper!

Darin ** was professional and very knowledgeable about the repairs. He did a great job fixing the problem. It was the thermostat. He had a new one in his truck. He changed it and now the air conditioner is working. He arrived on time and was very nice.

Rocco construction reps were extremely efficient and on time. I had a jammed disposal. They fixed the problem and showed me what to do if it's a problem in the future. They were accommodating to my schedule. I highly recommend this company.

Technician was courteous and arrived in time. He was knowledgeable and quickly identified the problem. He then discussed the issue with me saying there was a leak in the system and cannot be fixed. He informed me that he would report it to Choice and then choice would contact me about the outcome.

It took a week and a day for Choice to find a repairman to fix a drain line leak in my a/c unit. The first company they assigned was purchased by another company that didn't deal with Choice. Then I was told the Desert Canyon Electric was a provider in Las Cruces so I called them with the phone number you provided and they said they don't do repairs but can run an electric line to my a/c. Looks like the list of providers you use in my area needs to be updated so when searching for a repairman your customer wouldn't have to wait so long. I switched to your company from American Home Shield and am second guessing my decision as I never had issues like this with them. Very disappointed in my first experience with requesting service. And I could not find a repairman that was interested in jumping through the hoops you require for service to be approved.

You guys are a piece of work. Every time something breaks you guys say that it isn’t from normal wear and tear. I wouldn’t recommend you guys to anyone. I will be fighting with your decision on this matter from this point on. It seems like you guys don’t want to fix anything that cost a large sum of money.

Choice response time is fantastic. Technician set appointment very fast and helped me with my issue over the phone. This is my second time with this AC company and they are so caring and professional. Told me to call them at any time if same issue occurred. JUST GREAT!!!!

Technician arrived on time and diagnosed the problem. Stated that his report would describe the issues and recommend a new coil be installed due to a coolant leak. Received an email from your home office rep noting that due to rust and corrosion, Choice Home Warranty is not responsible for repairs. The technician and I noted no rust or corrosion on or near the coil. Did your rep just pull that out of the air so repairs would not be covered? We were ready to renew our contract with CHW but if this is how customers are treated then that decision will have to be evaluated again. I did send in a claim review form so I expect to be contacted soon by a manager.

I had a pool pump go out during the last winter storm in March of 2021. The technician came out and confirmed that it was the pump and charged the service fee. He said it might be a month or so before they get anymore pumps in. Again, that was in March. Six months later, I have not heard from them. I talked to Choice Homes SEVERAL times and they keep giving me the run around. Other times I have used Choice Homes they have fulfilled their obligation. I ended up purchasing my own and having it installed.

I am so happy with my service and how fast my request are handled. I had someone at my house within 48 hours of my request. The service was fast and accurate with no problems at all. I recommend every home owner to get a policy with CHOICE!

Your company has to be the worst company ever. I have had this contract for 2 years and only tried to use it twice. Both times my claim was denied. The first for a collapsed duct work that had nothing to do with the part that was broken on the inside unit. The second for having galvanized pipes. My house was built in the 70’s. All houses built back then had galvanized pipes. I can’t help when it was built or what they used back then. It seems to me that your company is more into collecting the money and ripping the customer off by using loopholes in your contracts that you never disclose during the initial purchase of the home protection plans. I will never do business with this company again and I am seriously looking into the legality of how these contracts are sold without disclosing the exclusions up front. Sincerely, Mark **.

I am very appreciated Choice help me a lot for my house problems solving as I have no idea how to fix my problem and where to find professional service to solve the problem. Thanks Choice! I will renew my contract in the future. It is very worth of it.

Our ice maker stated making noises and finally quit working yesterday. I got online and opened a claim for this issue and I was contacted in less than 2 hours of opening the claim. The Tech called me and we set up an appointment for him to come out and fix the issue. I would recommend Choice Home Warranty to everyone looking for home appliance insurance. They are A #1 in my book!

It was a fast and easy system to use online. The appointment was scheduled quickly within minutes. We are pleased with how promptly we were able to schedule the appointment and find our information without having to remember a password in your log-in system.

The service technician kept me updated about the arrival time. When he showed up he quickly diagnosed and solved the problem. He was friendly and courteous. I was very satisfied with the quality of this service. I will use this company again.

There of been a few things have been easily covered and understood on the policy and there have been a few things that it seems they find a workaround to not cover. It would be better if things were clearly spelled out and maybe reviewed prior to purchasing a policy so that things are easily understood in advance. Also, it’s to the best interest of the customers for Choice to work with more reputable service providers who are reliable.

It is a mixed experience. My first claim took a long to solve and the second claim was taken care of within a week. CHW customer care is very responsive which is a good thing. I would recommend updating the dispatching system so that claims can be dispatched to the right vendor for that particular work.

My air conditioner needs repairs and you won't approve the repair. It needs a new coil and a condenser. I don't understand why you won't fix it what did I pay all that money for? I will wait to hear something from you.

The professional from The Final Touch was courteous, on time, communicated well, took the time and care to teach me what to do, and quickly fixed my disposal issues. Highly recommend Jason. The claim submission was easy and they responded quickly.

Jamie was efficient and speedy. Very kind and explained everything in detail. She was able to delete my old ticket and create a new ticket all within our 15-minute meeting. She was one of the best I have worked with in the 7 years I have been with your company.

The technician from Comfort Zone was very courteous and skilled. The company was able to come out one day earlier which was great since my air conditioning was down. I need to get a company that does regular maintenance on my furnace and air conditioners which I understand is not available through Choice Warranty. Apparently, Choice only covers repairs.

By chance, I answered the call and ended up saving over $400 on my home insurance protection. Joey was very polite, professional and patient with my questions. Great experience, and I will be happy to refer my success so others might be helped, as well.

Bennet and Sons AC tech and office both called with the eta and arrived ahead of the scheduled time which was appreciated. He explained what needed to be done and then took care of concern very quick. The tech was polite and professional!

Have been assigned three technicians, the first one was a no-show, the second one was 3 hours away and didn't come, the third one would not work on a BOSCH washer. Two weeks have gone by and still no technician has come. What do think of that service????

I had a very pleasant experience when I first opened my policy this afternoon. The young lady knew her job really well. She explained everything well and was very patient and answered all my questions. And I will recommend this company to others.

The operators that are sent out are kind and professional. Unfortunately, the last two services weren't covered and we had to pay out of pocket. Everyone involved was good to us though. Each company was early and kept in touch with us from beginning to the end of the process.

The technician from Harco Air was excellent. He was on time, traveled way out of his way to help me. He was very knowledgeable and was able to resolve the issue in the same day. So grateful that I didn't have to wait for A/C like I did last summer.

This company is horrible. They always find some excuse to deny claims saying this item is not covered, even for covered items. You cannot get hold of the claims manager and resolution department hung up on me two times. I have made three claims in the past three years and they all were declined. I fought to get some money but nowhere near what I spent. Right now they refused a claim on my air conditioner saying somehow I got a foreign particle into a COMPLETELY SEALED COIL and therefore it is not covered. Laughable. I just cancelled my policy and got some money back.

This is funny. You dismissed my claim without contacting Central Tn. Heating and Air. This is not fair on your part. So please have your people Call them. Thank You. You force people out of their homes just so you can save money.

The tech was on time, and performed a superior job. He was pleasant and courteous. He was on point with the installation of my new ceiling fan! Upon arrival, I received a call, he assessed the old fan found it to be defective, went to purchase a new one, all with a smile.

All my questions were answered, walked away feeling confident I did the right thing. I hope I never need their services, but if I do I feel it will be taken care of quickly and efficiently. Getting ready to retire, want to be sure I don't have any insane home costs that send me reeling.

The techs came and assessed the cause of the leak. They went to a store for supplies, then returned and replaced the broken part. They were courteous. Because I live in a rural area, it took them an hour and a half to arrive, but they gave me notice.

I have had issues with my system. I have had companies who I have used in the past. Safeway Services was assigned this time. I was totally please. It is a great company. They are honest, professional, thorough, and reasonable. I highly recommend them.

Issac from All About You was dispatched by CHOICE. Lucky me! This guys knows his stuff! Extremely knowledgeable and got us up and going quick! He called us ahead of time to ensure location and time. I briefed him on our issue and he quickly got to work!

Phil was absolutely awesome!!! Great call. He was extremely informative and outlined our plan fairly well. He let me know that he would be our primary contact and sent a follow up email immediately after our call. I pray that the service for the warranty is as good as Phil's service on the call today.

Great service from the Above All Heating and air conditioning technician. He was on time to the appointment and was efficient with diagnosing the issue. He described the issue and testing process and provided clear expectations for the repair. Great, friendly service.

24/7 service is very good. Very good for help urging case happen. We area is desert location, it is very hot at summer, air condition got trouble. Need repair soon, your reactive is very quickly, even we didn't use (somebody already fix out). I want to say Thank you to you!

Always a cluster, when I have to call. Now need a camera for the drain, is not covered and I am supposed to have top premium platinum. There is not ever a manager to speak with and the call center is rude, rude rude. I keep asking for my money back. Ugh.

The technician was great at providing the service. I don't believe Choice ever wanted to make payment on the claim. The technician had to use a screwdriver to take apart the faucet and found a piece inside which was old and not working properly. My claim was denied due to corrosion. Not happy.

The plumber who came to my home was knowledge and efficient. He was able to easily identify the issue and he resolved it the same day. He seemed like an honest person so I would recommend him. My toilet was making a loud sound but after he left I have not heard the sound again.

This was the first time I've had to use my Choice Home Warranty. The claim was easy to file online and I was pleasantly surprised that an HVAC company called to schedule an appointment so quickly. Once he arrived, he was very professional and very informative.

Your way to sell this coverage, and then turn around and shaft your customers. Then when you get a bad review you try to keep it from going out to potential customers. I will be cancelling my contract after years of paying you for this one reason to keep from having to still come out of pocket 8000.00 Dollars.

Jeremy from One Source Plumbing was professional & reliable. CHW never had a live agent. Everything had to be done online. Authorization is required for anything over $100. Will not renew. Stuck with CHW for 3 years. No bueno. Tech fixed right away. Very polite and courteous.

Mr. ** was extremely professional and knowledgeable in his craft. Not only did he spot the problem right away but he also took time to break it down then explained how possibly to avoid said issues in the future.

I haven't used it yet but the person I talked to was very helpful. I asked a lot of questions and they were answered. I’ll see when I have to use the warranty. I hope they do all they say they do and I have no problems.

It is very disappointing to pay a few hundred dollars a year to have a company tell you that they only can give you $1200 for a 5 year old refrigerator that costs $3,800 brand new. At first the offer was for $736 until I called to discuss & they realized it was a French door refrigerator. I understand there is depreciation, but that is nowhere near "replacing" the refrigerator. I know American Home Shield reimbursed us for an appliance once, and we received just a few hundred dollars shy of the original cost- may be time to check them out again! The customer service rep was very rude and said that this warranty plan isn't for "someone like me" that has a fancy refrigerator. This is a 5 drawer KitchenAid, it is by all means not the fanciest & who was he to judge. Perhaps they should tell you that their plan is not for "someone like me" when you sign up!

First of all, every technician sent by CHW has been polite, professional, and chock full of mad skills! Second, Derrick was all of those! He did the job quickly, too! But the one thing I appreciated most of all, he showed up with his mask on! How relieved I was to see that, as I had been pondering all day how I could ask him to mask up without insulting him or causing any problems. But he was already masked up and ready to go! Thank you, Derrick for your concern for your customers! Finally, thank you CHW for having such great local technicians who, so far, have been way above par!

The gentleman came on time, has the right tools and did the required work. He was clean and cleaned up what little mess he made. Very good person to do business with. I would recommend him to any of my friends who might be in need of a plumber.

We have an A/C issue that Choice refuses to repair. If this is how things are I would have never purchased a Home Warranty from Choice...I should have gone with American Home Shield. I am totally dissatisfied with Choice - I should have made a different choice.

Problem with a running toilet. Super easy to make a claim on a Saturday night. Service company was on time, explained what caused the problem and how it would be fixed. The fixed price of the service call was a fraction of what a cold call Google search would have been.

Cynthia ** was patient, took time to answer all of my questions while displaying friendliness and kindness. I will not hesitate to refer others to your company due to my recent experience. Talking with Cynthia assisted me in finding exactly what I was looking for. Cynthia displayed a passion for her job and provided me with options for utilizing your company rather than continuing to gather quotes from other companies in my area.

I have given Choice Home Warranty the benefit of the doubt with the previous claims I placed but I am very disappointed with their services. I paid $1350 for a 3-year warranty on my appliances, air condition unit, and other equipment in my home. Over the past 2 years I have placed multiple request with CHW that has been denied. In the meantime, I had to pay $65 to the technician that assess the claim in addition to paying out of pocket to fix the items. My refrigerator, garage door, dryer and lastly air condition compressor broke and the claims were ALL denied for various reasons.

CHW has the specialist for any repair service you need in your home, sweet home! I’m very happy I join the club of professionals That I can count on when I need repairs in my home. I now live worry free!

I received call in response to my inquiry regarding a warranty. Very pleasant, knowledgeable sales rep who worked with me to get a contract. Handled in fast procedure. Would recommend to anyone needing coverage. Haven't made a claim yet but hope that procedure goes as smoothly.

Paying monthly for insurance for years and cannot get help when a claim is submitted for a problem with plumbing. There must be a better way to get help when you put your trust in a company you feel will assist in time of need. Very disappointed!

Plase do not use Choice Home Warranty. Things get worse. I called Choice Home Warranty to fix my built in Microwave on June 28, 2021. It was not heating on June 28, 2021. When they came out to fix it, they had to order supplies. It now works but my Microwave is bent and loose and it has taken 2 months now and still not fixed. Microwave bent on side and not even secured. My money has been wasted. Be sure you read all reviews of any company you choose. Good ones are always first.

Aaron ** was my agent for my home warranty. I’m a senior citizen and had a few questions that he answered and was polite and helpful. I wanted the extended warranty and the payment was too high so he let me pay for it in three monthly payments so I’m a customer now.

The Home Choice Warranty company Technician from Icey Aire, LLC was able to diagnose my A/C problem and in simple terms, explained what he found wrong. He wasted no time in his evaluation. I would want this man to address any and all future failures of my warranty coverage household items. Well done!

We have recently switched to Choice Warranty from another company. We called to schedule work on our HVAC and received email indicating repair appointment from 11-3 pm on a Friday. We scheduled our day to be available. By 4 pm we had not heard from technician. I called and was told there we two others in front of us but he would be there that day. About 5:30 p.m. he arrived. Very nice but was not wearing a mask. I offered him one which he wore during visit. Got AC running but the needed part was denied. We waited all day and cancelled plans for Friday evening because of poor communications. I hope you do better in the future.

Tech was on time, professional and informative. Tech came in with mask on, looked at the problem, went back to his truck came back in and went to work. He fixed the problem and went over what was wrong and how to prevent this from reoccurring.

I was looking for a home warranty plan online and Choice Home Warranty delivered. Priced right and the agent worked with me to get the best deal possible. Very impressed so far with the quality of service. I think I made the right choice.

Dissatisfied with the amount of time it has taken for someone to reach out. This is my first time I have had to call. Thought I would have heard from someone already, but have not. Taking a little longer than I expected to get a repair man here to evaluate the situation. I thought I would hear immediately. Must have been misinformed. Please let me know as soon as possible when someone will be here to evaluate the situation. Thank you.

Each time I call, I get immediate feedback and within a few hours or at least the next day, I am hearing from a repair person who specializes in my problem. I do recommend Choice Warranty to all of my friends and I constantly tell them how they can't go wrong by choosing Choice Warranty.

The technician called at the scheduled time to inform me he was coming. He arrived went to work on the problem. He identified the problem, began work to solve. He completed the necessary repairs and my ac unit began cooling properly. I was satisfied with the service. I would recommend this company.

Representative called before I could even complete my application for an online quote! He was professional and personable as well as helpful. He explained the policy and got me discounts which resulted in me purchasing the policy. The only thing that would have made this deal any better would have been if the payments were split into 3 monthly amounts.

The first plumber that came out was ridiculous. I had to pay a service fee for him to be there literally 2 minutes and do nothing. The second plumber was much better and actually fixed the problem, which did not take him long to figure out.

I called because washing machine (front load) had quit working properly, 08/14/2021.. You said we would receive an E-Mail within 24 (twenty-four) hours, waited three days with no contact, called and was told you couldn't find anyone to repair the machine, and told to go ahead and look for a repairman on my own, I did not pay $1,300.00 dollars for this kind of service...

First, let me start with the good. A response to a claim is prompt. But sometimes an excuse is found to deny the claim. That’s troublesome. A denied claim may result in exacerbation of a problem. Appeals are a waste of time. The representative is not a neutral party. He or she has the interests of the hand that signs his or her paycheck.

Many of my friends have home warranties with other companies, who allow them to get items fixed during an emergency and are reimbursed without prior authorization, especially now during the pandemic and this summer heat. I've not had a problem with Choice Home Warranty in the past and this mistake is all mine. Reading the contract about prior authorization never crossed my mind, a valuable lesson learned.

CS rep was somewhat hard to understand but was extremely patient and thorough. This our first claim ever and we are waiting to see how it is resolved before making our final recommendation. Our initial impression was favorable, however. We'll see how informative and responsive the assigned technicians are.

My daughter recommended Home Warranty to me because she has had very good experiences with them. I spoke to Adrian and he was personable, explained everything clearly and patiently answered all my questions. Soon after, another representative called to make certain that I was satisfied with my policy and if I had other questions/concerns. All in all, I had a very pleasant experience.

I had a jammed garbage disposal and submitted a claim online. The process was super easy and quick and a plumbing company was scheduled to come out within a couple days. The J&L Plumbing tech did a great job fixing the issue and explained to me things I can try in my own if it happens again. Top notch!

I have already recommended a friend and hope they will consider CHOICE Warranty. I appreciate the extended offer for senior/veterans. This is my 1st home warranty program that I have entered into so I am hoping to experience only positive outcomes. Thank you.

The A.C.contractor from Choice Home Warranty performed a great job for us. This is the second time we called on Choice Home Warranty for a house repair & I would recommend Choice Home Warranty to cover the items in your home.

The gentleman was prompt on time. Service was great. He was efficient and fixed the problem quickly. He was courteous and friendly. He left no mess. We have had A&E before and they were great. I would use them again.

Serviceman very courteous, prompt, neat, careful and conscientious about describing his job. Was very careful moving refrigerator, cleaning coils and cleaning drain in the freezer. Would highly recommend him and Choice warranty for handling their claims so efficiently and promptly keeping client notified of claim processing.

Dryer guy came, fixed problem - excellent. Garbage disposal guy excellent. Garage door guy. - never showed up, no phone call. So had to fix myself. Extremely poor service, would not recommend garage door company to anyone. However will and do recommend your company to all that need service..

The tech that Choice recommended was amazing and he was able to resolve my issue quickly and accurately. My only feedback is that Choice did not email or call me when the appointment was scheduled so I would know to be home and available.

Very knowledgeable with the services they offer. Listened to my needs and answer any questions I had. Friendly, positive and outgoing. Great coverage at a very reasonable rate. Also, made sure to research any other rate discounts and packages that I would qualify for, such as age, or being in the military service.

Tech showed up on time and was very nice. Didn’t fix anything. He said it was working and until it died there wasn’t anything he could do. It’s not running well and makes a lot of noise. It doesn’t run like it should but since it runs… I may replace on my own. It’s very loud. He was nice and I did appreciate the information he gave me.

I called on August 11th at 9:00 a.m. (spoke to Bob) to report that I had a leaking toilet. I was told that I would have a call back within 4 hours with an appointment scheduled for a plumber to come out and that the repair would be done within 24 hours. Nothing happened so I called back at 2:37 on the same day and was told someone would get back to me. Nothing happened so I called again on the 12th at 2:13. Again promised a call back. Nothing.

I got great service with B-Line Plumbing. They took care of the leak under the bathroom sink, quickly and easily. They sent me my invoice and were very good and prompt. I would love to use them again in the future. What a great well ran company. Thank you. Great job!

My dryer quit heating very late on a Saturday night/Sunday morning. When My birthday party was the next day required drying all my tablecloths... the claim was submitted and in 24 hour a Sears tech came and fixed it. Thank goodness for Choice Home Warranty!

The tech called us when he was on the way. Our Tech's name was Rosco, he had the part on his truck, and repaired our washing machine. Rosco was great and friendly. If we have another claim, I hope that you will send Rosco back to our house. Thanks. Mark **

We brought Samsung refrig. 4 year ago with Sears coming 3 times for repairs and we have been with Choice for 2 years and they have been out 3 times with still no complete satisfaction with repairs, 2 repairmen have said the refrigerator needs to be replaced, but we still are having to keep having trouble with the refrigerator, the amount we have paid, we would really like to be appreciated for our service to choice. Please keep us in your remarks for the future. I'm going to stop but would say more, so please make us happy!

I received an e-mail that my claim was declined before the AC repairmen completed the inspection. Today is Sunday, 8/22/2021. The repair man is coming back tomorrow to complete the inspection. I have no final diagnosis or pictures of my AC unit. Choice Warranty has already denied my claim before the inspection has been completed.

Let me rate the service man first! His name was Miguel -- and give him a whole bunch of gold stars and an A+ -- was friendly - knew what he was doing - kept his word on when he would show up -- very good service!! Now as far as your people getting the work set up and done-- the right hand had no idea what the left hand was doing -- I can see why you have so many negative reviews!!!

Dishwasher goes out, and you guys only give me $250 to replace it. Plus I had to pay the company that came out $68. Either way $250 can’t buy any dishwasher these days. I’ll won’t be renewing this worthless coverage again.

Apparently the buyout for replacement is at what Choice would pay at wholesale price. I think that is a little unfair since I am not able to purchase at wholesale. I understand the reasoning for the buyout but when my cost is close to 4X the buyout price kind hurts the wallet a bit.

The first guy who came to repair the refrigerator did nothing. Was not happy about it. He did not see anything live but refused anyway. I had to pay anyway. The second guy repairing washer was honest and repair the item. Was upfront and tackle the problem right away.

Spoke to a representative and he was very responsive, respectful and knowledgeable. I just signed up for six years as a VIP. I hope my experience stays positive so I can add more positive reviews in the future as needed and suggest CHW to friends and family in the future.

We will no longer subscribe to you. Like every other insurance company you got these little bitty tiny letters that tell you what you do what you want to do. This is not but your ad says. My wife has already asked for the money back for next year. And prorate our account. Word of mouth is strong.

I called Choice Warranty on August 19 to have my garage door fix because it was making a loud or banging noise half-way down to the ground. American Veterans Garage contacted me that repairs will be done not same day when I called but on August 21. Oscar -repairman arrived early. He is professional and very efficient. However, Choice Warranty should have Service available as soon as possible just like American Home Shield Warranty. I request that Same day Service should be provided.

AK Drain Services LLC are Professional, friendly, efficient, clean, great job! Kenneth Hoyme Jr, owner and operator was extremely helpful in explaining what was going on to fix the leak. AK Drain Services LLC really does provide quality work at affordable prices.

Very happy with the response from both Choice Home Warranty and the technician that called and made the appointment. He successfully located the problem and was able to order parts needed and set a firm date for installation. We are happy with all concerned.

Joseph did a great job on my fridge. He was very knowledgeable, professional and respectful. He knew what the problem was as soon as he took a look at it. He also wore a mask which I greatly appreciated. Thank you Joseph.

Speedy resolution to my broken disposal. Reported the problem online and had an appointment for repair/replacement within hours. Technician arrived on time with replacement part and promptly replaced my disposal. Time from reporting problem to resolution was 3 days. Pretty darn good!

Don't know how the service could have been any better, it was less than 1/2 hr after I filed the claim online that I received an call from a plumber (Sage Plumbing) and came out within a couple of hours, diagnosed the problem and decision was made to replace the unit. He then went and picked up a new one at the nearest supply house and returned and it was installed. The reason for the 4 stars was the replacement wasn't the same model, I had a Evolution Compact and it was replaced with a Badger 5XP. The difference was the Evolution Compact was a much quieter unit.

Terms of sale was discussed in details. I have 30 days to cancel because I need to confirm with my husband who was not available. This sale is not a contract. Started out as a high sale and follow the script path of bringing the sale down due to available qualifiable discounts. Sale Rep was courteous and confirmed that he would be my rep for any forthcoming claims.

Leaking furnace -- Condensation leak. Getting service from Choice Home Warranty (CHW) was promptly and professionally. CHW is a great helper for the home. I pay a small service fee for covered air conditioning repairs. Yes, I would recommend to a friend.

I have consulted with a plumber who disagrees with the findings. You all need to send another certified/licensed plumber out. I am very unhappy with the experience and recommendation. I expect better from CHOICE. I am a licensed Real Estate Agent and will not recommend CHOICE for my clients if this continues to be the level of service I receive.

We've been loyal customers for about 2 years now and have filed several claims which were responded to very promptly and professionally. We are currently in review for a claim and will be consulting with a claim review specialist. We're not sure how it's going to turn out but we're hopeful.... To this point we've been very satisfied with the service and plan to continue with CHW pending the outcome of our claim review process.... An update will follow!

Anthony, the representative from Plumbing Concepts and Design arrived to my home on time with a great attitude and ready to work. He was knowledgeable, professional and friendly. Anthony repaired my toilet and offered other services. I totally recommend Plumbing Concepts and Design for all your Plumbing needs. Theresa

Technician was great. Choice Warranty is horrible. Misled me when sold me the warranty. My oven which is a downdraft can’t be fixed. I knew one will cost $ 3800 and they’re giving me $600. I will let people know not to use them.

Had to struggle with Choice to get things covered, but technician was awesome! He was courteous and very knowledgeable. I might not renew with Choice, they were great when selling me the plan.. but it was a stressful day dealing with Choice. This review is based on tech alone.

The claim was processed in a timely manner. Communication was great. Notice was given via email and a call to confirm the technician's ETA. The technician was timely, showed us the problem, ordered the part and will return to complete the repair.

Called and made a claim and within an hour emailed that technician would contact me. Four hours later my A/C was working again. Technician was cordial and knowledgeable. Great Service and was very appreciative he could come so quickly. I will not hesitate to call Choice in the future.

Fantastic service from step one, registering a claim to correction of the problem(s) of two different needs. Friendly, cordial servicemen who analyzed the problems, explained what each would be doing, made the necessary repairs, and departed smiling and offering future services.

After completion of my purchase, I received a phone call from a gentleman named Rich asking if I needed assistance with an online inquiry. After informing him I had already completed the purchase and didn’t need any further assistance he said and I quote “You Dumb **”. I let him know that maybe he should be sure to hang up if he was going to be so rude. Not at all the customer service I expect to receive as a new customer.

Representative S. ** is the bomb.com! I was having a really bad experience with my former home warranty company. He really helped me A LOT. He was very supportive and patient! He kept it real and took care of me! Thanks Mr. **. You are the GOAT!

The scheduling of the service call was prompt and we did not incur unreasonable delay. The technician both personable and professional. This is the kind of service we expect from Choice Home Warranty. In the future, if we require A/C or heating service, we hope Smart Choice A/C will be selected to service our request.

The response time was great. The Technician was very professional and very flexible with the time to meet me at the house. He was quick and very nice. I received an email with the claim results in a timely period. For the washing machine they offered to provide gift cards in lieu of replacement and I was good with that. But with the microwave there was some miscommunication between the technician and Choice. I appealed it and received an email letting me know another email with a case manager would be sent the next business day. It’s been at lease 4 days now and I’m still waiting for that email. :(

I was satisfied with their handling of the outage. However it would seem that they could have been a little more upscale on the amount of the cost for a new microwave. Otherwise the procedure was very well handled and without delay.

This is not a good review. Due to fact that I have to wait 30 days to get a gift card to purchase another refrigerator. While it during this process I had to lose $150.00 of food and now we have to eat out all the time. A person shouldn't have to wait a month. I can see maybe two weeks, you receive the information from the Technician so why we have to wait a whole month. But as far as you taking care the getting the card out is good. We appreciate it very much.

Technician gave us a clear and concise description of the problem with our dishwasher then proceeded to fix it. It works fine except for a small leak which he promised to return and fix that, too. I will recommend the technician to others.

Service is exceptional. I made a service request, 20 minutes later someone was calling me to assess my Appliance. They came the same day. Very happy with this Warranty company. I would recommend them to anybody. Thank you again for being such a great company. Feels good to be able to depend on somebody and they do what they say they're going to do.

The plumber was very polite and efficient. The garbage disposal did not have to be replaced. He was able to remove the dish rag that was the problem and reassured me that it is fine now. Runs great. I am so thankful for Choice Warranty.

My refrigerator went out a month ago and the repairman was able to get a part and it's running beautifully. My air-conditioner went out this week and the repairman was able to replace the thermostat and it's now up and running. The fee for each repair was only $60. I'm very happy with my Choice Home Warranty.

Thank you for your quick and efficient work. We are very happy with your service and professionalism. We will gladly recommend you again. Hopefully we won't have an issue with our AC again but any other electrical issue we would hope you can be referred to any of our other electrical issues. Karen

I called to place a work order.. When I tried to explain what the problem was she keep insisting on stopping my conversation.. She kept insisting that the work order for what I needed repair would be made but if that is not the problem I would still have to pay the $60. Dollars... I could not pinpoint the problem but I knew what the problem was doing... When I told her this she said that is not covered.. I told her I wanted to speak with her supervisor.. She keep talking and talking... She placed the work order and asked is there anything else she could do for me... I did not get an email with the work order..

CHW sent a technician from Solution Air. He was very competent, just by listening to the sound, he could put his finger at the problem & resolve the issue. I am totally impressed with his ability to pinpoint the problem & resolve the issue. So far so good. A very satisfied customer. Abe **.

The tech came out and was very friendly and professional. He was respectful enough to wear a mask for safety which was appreciated, can never be to safe these days. While working on the faucets the toilet kept making its normal sound and he pointed out it was actually water leaking. We had been progressively trying to fix all our leaking water problems as our bills have been showing it is now an issue. I appreciated the feedback he gave and his thoroughness to the current project. I hope I can get him again when I go to fix the toilets as my attempts never seem to fix the issue. Old house problems lol

We had Jeff he was awesome, patient and was clear with options and NOT high pressure. I most appreciate not being put on hold in some voice mail queue. Being able to talk to a person immediately was most important for me and speaks a lot about the company.

I was not informed of who was coming to repair dryer. I had to look up under my account to track down my work order. Did receive confirmation later in the week regarding the time and date of service. Repairperson did not thorough check the dryer to see if there were any other issues. Assumed it was only the button that was defective. Had to wait for parts and had no dryer to another week. Second technician was a little bit more thorough in his inspection. Dryer is now working. Thank you.

My call was answered in person, recorded with a claim number and a service call was scheduled quickly. The company technician represented a reputable company and met the time schedule. He was professional and friendly. He resolved the issue and everything was corrected and clean when he left. He took photos all the way through to record his work. I am very satisfied with the response and work done.