Choice Home Warranty Reviews

Answered all questions I had and there were many following my review of the online contract. I asked for confirmation and to ensure what I read online was still in effective to avoid surprises. I have high hopes that future contacts and service call, if needed, result in same quality of service. And I truly hope their service center is located in the US and staffed by people working in the US. The offshore service centers follow written scripts from their handbooks and are not trained to problem solve (or so that was with the last warranty company) or to hand off to a more senior person for assistance. This leads to hours of the customer time in trying to resolve, determination, and persistence with much frustration. Time will tell if my experiences with Choice will result in much improved customer service.

Was happy with price on warranty... BUT.. when offered the VIP upgrade the agent became extremely pushy which was an absolute turn-off. He kept asking why I changed my mind after considering it and just kept arguing. Wish he would've just left it alone...

I was having a plumbing problem. Didn’t know exactly where water was coming from but Safe Flow technician came out, pinpointed problem and correct it. Saved the day. It was a backed up drain. The technician answered all my questions and would recommend again. Choice warranty found the technician quickly.

Very friendly, fixed my air in a time manner, highly recommended! The two guys that came wore protective gear so they would not dirty my carpet! He promised my air would cool the house. Within a few hours it did just that! I am a very pleased customer! I would use them again any day! I have already given my family the contact number if they need any services!

AC went out and tech sent by Choice came out to fix. Determined a control board needed replacing and freon needed to be added. Had to get approval, which required another visit. Came back and added freon without checking for or repairing leaks. Could not get system to adequately cool and left saying to “give it a day”. The system would not cool and he had to come back. He found out that all the freon leaked out. Determined the compressor was not working.

The team that approves or denies services are looking out to deny service instead of providing excellent customer service. How is it possible that a leaking plumbing issue is denied because the home owner put tape to stop a leakage? If your claim specialist deny for that reason, they need more training and have common sense. I would like to speak with Choice President please. Thank you!

Choice Home Warranty does not have good customer service. Very disappointed in the lack of urgency to maintain customers. They claim that they cover all but you may spend more money in service calls only to find out the appliance isn’t covered.

I had our toilets back up into the basement and could not use the showers or toilets until this was repaired. This was on a Saturday after hours going into Sunday (Off Hours). I had to get this snaked and drained as a safety concern. I am told now because of no diagnosis prior to work I cannot get reimbursed for work done. I normally have good luck with CHW but they cannot ever get technicians for the work and I have to find contractors myself. (Perhaps because of my location outside big city).

The technician came on Thursday. Told us what the issue was. Received authorization from you to fix. Was supposed to come back today to fix it and was a no call no show. Did not answer his phone when I tried to call at least 15 times! Called CS to inform of situation. Paid tech the 75 dollars on his first visit!

Choice was recommended by my realtor. I thought that if they couldn’t fix it they would replace it. Months ago my washer wasn’t working. They didn’t fix or replace. Sent me just over $200.00 instead. In Arizona it’s been 111 degrees. My air conditioner stopped. They kept giving reason after reason why they couldn’t send someone. After staying in the hot house for 3 days and nights because Choice kept saying they were sending someone out, I was throwing up and unable to keep water down, my daughter insisted I stay with her. After 5 days and MUCH begging on my part they did send someone out. They looked at it and said they needed to call Choice to see if they’d cover it. I said I needed it fixed, whatever they said. I paid and said they could reimburse me. The latest information is they’re not going to pay anything. At least I now have a/c and have returned home. In no way would I ever recommend Choice home warranty.

I have been without AC for 5 days. No compensation for your clients and yet the order for the unit has NOT been order. It’s been 106 degrees. I paid promptly my out of pocket expense and still no service. Slow or no communication with the vendor! I have 4 kids and 2 dogs at home. I expected better and faster service knowing the circumstances. I will not referral out this company ever again or renew my contract!

We kept hearing a sound like water running in our half bath but wasn't sure where it was coming from. Choice's vendor came out during the designated time frame and replaced the guts of our toilet. That seems to have taken care of the problem. We initiated the claim on Friday and the tech came out on Monday. The only improvement I would make is to advise clients ahead of time if cash is to be paid for the fee.

I worked with Rashawn ** over the telephone to sign-up for my home warranty with Choice. Shawn was very knowledgeable and worked with me to get the coverage that I needed for a second property. I appreciate Shawn's efforts. Thank you.

I have not used them yet but I did have to call in about my ice maker they got me a appointment pretty quickly but I had to cancel because my ice maker was just cooling down but when we I need them they will quickly help me.

The refrigerator cooling system wouldn't work so I was offered a gift certificate to replace it. I was informed that it would take 30 days before I get the gift card so I'm waiting for the card. Customer service was great in helping me.

Blower motor on my unit went out. Quick response, accurate diagnosis, quality repair. ASE did a great job. Derrick and Adam are very knowledgeable in their field. I will use them again and recommend them to friends and family. Choice Home Warranty saved me money and time.

I wanted to wait until the entire process was complete before providing a review! I placed the service call and received a callback with a few hours, a new board had to be ordered - the garage door was repaired within a few days.

Handle claim quickly online. I had an appointment within hours on the same day through email. My repair person was very helpful. He took his time. He didn’t seem to be rushing to leave. I highly recommend him again for service calls.

My shower valve was not working. I scheduled an appt with Choice Home and the team was responsive. Had a great experience with the technician that came over. He was knowledgeable and professional. He was wearing a mask and shoe protectors.

I was pleased with the prompt service. The serviceman quickly addressed the issue and repaired the water heater. Great customer service from the Service Center and the technician. I would recommend having a service contract. It saves time and money!

In spite of having problems getting my address right, Eric ** of K & E Appliance proved to be the master of his craft. As he dismounted and repaired every part of the freezer and refrigerator he demonstrated that he knows his job and performs it well.

We placed the order/problem on line. It was quick and easy. We received an e-mail confirmation almost immediately with our claim number. The plumber called within three hours to set up appointment, for the following day. It was a very painless process.

My C/A quit working. Tech who is great said it had a bad compressor. Submitted for the replacement or repair of unit. CHW denied the claim saying the unit is only 8 years old and they are not supposed to go bad until they are 12 years old. So because my ac unit died earlier than their expected 12 year life expectancy they are not covering the claim. CHW said it is their policy to determine whether an item covered under the contract should have broke. And if they feel it should have lasted longer they don't have to cover the item. So when something breaks all they have to do is say we don't think it should have broke and we are not paying. So we shall see what the small claims court has to say, I have taken them to court before and won and will do it again. Run from CHW. They are a scam.

The technician scheduled appt to meet my timely needs. He was on time, courteous, and efficient. He completed the work successfully in a timely fashion. ln addition he gave advise on how the system functions.

The Sales Representative was very helpful and email information arrived promptly, Only problem was I did not have information regarding new owners following settlement October 28, 2021. The policy downloaded does not allow the purchaser to correct to show new owners' names. However, Kenfor in the resolution department went above and beyond in helping correct that information. The sales representative

The technician who came to our house was outstanding. Choice Warranty service was despicable. Not only did they offer us $700 for a $2700 refrigerator replacement, they never responded to our refusal of the $700. We are talking about a refrigerator here. They said we had to sign up to talk to someone about the issue. The earliest we could get in at the time was 8 Sep when the refrigerator/freezer went out on the 21st. How long are we expected to wait for a refrigerator/freezer to be fixed/replaced. By the 8th, all our food would definitely be wasted. No one even responded to our email about the $700 being refused and why. Since no one had contacted us, we went ahead and accepted the $700 on 30 Sep, 9 days after the refrigerator/freezer stopped working. If we had not paid for 3 years upfront, we would have quit your program. We definitely will not be referring anyone to Choice Home Warranty.

Just started so I don't know much about the company? Spoke to Donnie **, sales consultant, explained my situation, talked about Edison NJ, I was stationed at McGuire AFB. I was "guided" to the company by another member who has your coverage already. Picked a plan, discussed my options, waiting for the 30 day window, and I'll get back with you. Mr. ** was very professional, knowledgeable and helpful, not pushy. He knew his material!

I had placed two claims with Choice. Both for kitchen appliances. Two separate appointments, with two separate technicians, were set for the repairs. When the first technician arrived, he was able to repair both appliances and saved me time and a double service call fee.

The representative was very honest fair and concise. My only issue he was being a little too much of a salesman and pushing for a longer warranty time while I can’t blame him for being consistent when I’m in sales myself. Sometimes you can push a little too hard and push the consumer away. Just keep that in mind please. Thank you.

I know it's probably in print of the contract, but I'm still kinda put off that even though I had an issue with my washer and dryer. My claims were input in the same day. Technicians came literally a couple of hours from each other. They probably rectified my issues within 30 mins combined (which was awesome!!)...BUT...I still had to do two separate deposits?? For related appliances? Eh, okay. If you say so. Other that that again service and technicians were efficient and professional.

I just created a case with Choice and the rep was very good, she listened thoroughly, asked necessary questions, and created case after explaining the process. Previously as well the technician that arrived did perform his job thoroughly. I wish the technician would have arrived a bit earlier than scheduled but I can understand the pandemic situation.

I was treated with respect and coverages were explained to me so I could easily understand them and there were great rates that were offered as well. I loved the experience, the price and the eagerness to please the customer. Along with the price matching.

The technician notified me of being delayed because of the work required for the job he was working prior to being late. He then showed up at the time he had indicated. He resolved the issue within 10 minutes of arriving and then explained clearly to me what the problem was and what the resolution was.

Choice Home Warranty has been working very hard to service my appointments. Whenever I send an email, I always receive an expedient response. Their custom service representatives I have spoken to on the telephone are very courteous, knowledgeable and helpful.

The service technician was really good and explained everything he was doing to fix the unit. Was done in a timely manner and clean everything up when he was done and advise me if anything come up I have 30 days to call him back.

I would never sign up with Choice again! Tech was able to take care of a minor problem. Mentioned that if the refrigerator is not cleaned so the coils are free of dust and the compressor had failed Choice would not cover it! That's their out for not covering their warranty. Had to replace the motherboard on our furnace ops not covered! Would never recommend Choice to anyone!

I currently am with a different home warranty company. Have not been happy and found Choice. Although we have yet to have to file a claim I have to wait to see what happens. They try to claim they cover stuff till you file a claim then nitpick trying to find loopholes. So we will see.

Our service representative was very through in his explanation of the workings of a sink disposal unit, assuring us that it was currently working sufficiently. He gave us helpful tips for extending the life of the unit and for anticipating future problems with it. He was also kind enough to look at another plumbing situation in the basement and gave helpful advice that will prevent some potential problems. We received prompt attention and scheduling after we submitted our claim. It was the first claim we made from the Warranty. We were very satisfied with our experience.

Technician did great job on washer. Big problem on microwave that went out. Case manager Brittany ** will not call me back. Need new case manager. Have made repeated calls to escalate claim. No success yet, but will call again today.

I filed a claim on Sunday afternoon and the technician arrived about noon. He made his assessment, then got approval to replace the unit. The new unit was installed all within 24 hours. I would definitely recommend this home warranty program.

Great phone service when calling the company. Got someone right away and the repair service was set up immediately. The repair company sent was very good and corrected the problem. I trust that if I ever need them again, the service provided will be just as great with the most professional repair service.

Great job. Waiting for our gift card. The man that came was good and friendly. They came when they said they would. We are glad we chose Choice home. We would do it again. I would recommend your company to my family and friends.

Air conditioner went out and called for service. High caliber heating and air conditioner service technician came out. Very thorough and polite. Took his time explaining exactly what was wrong. Came prepared with the part needed. Choice home warranty is worth it. Thanks.

Elvic showed up and made the repair after a proper diagnosis. We were very happy and very satisfied... Now in our 6th year with Choice. They deliver exactly what they promise. No homeowner should be without them! This is the 8th time we've called Choice for a home repair. It just gets better and better!

Was given the time frame of 7-11 am. Received a call at 10:50 am that the tech would arrive in 20-25 minutes. Seems that once the tech knows his schedule that we could have been called earlier about a more specific time frame rather than having to wait around for four hours and then the tech arrived after the given time frame. Satisfied with the tech and work, but not about the time.

On Monday August the 30, 2021 I noticed a leak on my ceiling in my kitchen and in my patio room. The claim filing went pretty good. I would like to wait for the contractors to finish the job before I write my review.

The tech from Mechanical LLC was helpful, friendly and knowledgeable. He was running a bit late from another call but let me know early and often on the status so I wasn't just waiting around. I would recommend him to anyone.

Our Kitchen light wall switches were intermittently not turning the overhead light on and/or off. Michael ** came early Monday morning as promised. He diagnosed the problem and replaced the light switches quickly. He was willing to share how older switches can and will fail over time.

The technician that came out was one of the best. He checked everything and knew what he was doing. I would have given this a 5 star except for the fact that it was 93 degrees out and we had to wait 4 days for approval. The air conditioner is working and I am once again very happy with Choice Home Warranty.

Had a bad week. Repair man was here within a day for my claims. Only one could not help. Happy with service and fast repair time. Would recommend this warranty company. Have been advised by others that because of claims I will not be offered a renewal when it comes around but time will tell.

The technician replaced the compressor in the unit outside. He knew exactly what the problem was once he checked it out. It took several hours for the house to cool down because of the heat. Working great. I was the one that was unsure whether the unit was actually fixed.

I was very pleased with the technician that examined the sewage pipe in my basement. He was professional, courteous, and, helpful. I am concerned that Choice denied my claim but, I will find another way to resolve my issue. Again, the service technician was extremely professional.

My dishwasher died, the truck came out and determined that. So I get an offer from Choice Home warranty originally for 200 and some dollars like you can buy a dishwasher anywhere for 200 some dollars, and then upon careful review which I supplied them all of the details of my existing LG dishwasher they bump it to 357.00. It's very disappointed, can't even buy dishwasher with $357. I had to have them send me a check so that I can go and search for a used unit, unhappy.

Tech came out and checked to see what was wrong with air and got our air working. We were out for two days with no air. Tech was polite and informative. Thank god we had Choice. This helped us. Thanks to my wife who remembered that we had choice to have someone come out and check our air. It's still needs some repair but he already got it working so we would be comfortable. Thank you so much.

Kevin ** was incredibly thorough and did a wonderful job at fixing my A/C. He explained things that could help in the future and made suggestions, but wasn’t pushing extra services or purchases. I think he truly loves what he does and wants the best for his customers. Highly recommended.

This the second time I call for this problem on my central air, instead of fixing the problem you approved the adding freezeon. Instead the coil should have been replace because of the hole in the coil, the same hole from the first time in last year.. I am unhappy because these going to happen in a few months down the road. Someone should look at this problem! We are in our 80ths and having to like without air conditioning for two days was a problem to our heath. Next time I will not renew the service contract with your company.

Our air conditioning unit broke down on Saturday. I was able to submit a claim around 10 pm that night. I received an email Sunday morning stating a technician would be out on Monday between 3-8 p.m. Our technician arrived as promised, diagnosed the problem, and repaired the unit in under 30 minutes.

The repairman called ahead as promised and arrived within the agreed window of time, however upon arrival did not wear mask. COVID-19 precautions not taken. The repair was done in a timely fashion. The needed parts were available. The replacement was completed. The work area was left clean. The job was done satisfactorily completed.

The young man that came out to fix my drain trouble was very experienced and told me what he will be doing to fix the problem.. He didn't mind one bit to crawl under the house to look at the issue I was having trouble with.

The repairman came in, changed out parts in 10 minutes, and was gone!! Very satisfied here!! He was able to schedule us three days early, because he was already doing a repair job on our very street. He called several times to let us know his ETA, and he was on time, and prepared with the tools, and the replacement parts to complete the job. I was fearful, at first, because I had not heard of CHOICE, but this was a great first experience. We had problems with our last warranty company.

The Choice representative checked the attic, as well as the air conditioner outside and discovered that there was nothing wrong with the air conditioner. The fuse box was off so no work was needed; identified by the Choice representative. We thanked him and he left. Very personable gentleman.

Updated on 09/02/2021: I filed my first 2 claims on July 1. They wouldn't pay for a replacement ice maker auger and bin because it wasn't "normal wear and tear". What good is the warranty? My oven wouldn't hold an accurate temperature. They offered $338 towards a replacement. Have you ever tried to buy a new one for anything close to $338? The only way to speak with someone to ask questions of is to file an appeal. Sometimes they help, other times they don't.

I reported my garbage disposal not working on Saturday 30th of August. They immediately e-mailed me an appointment Monday 30th between 11 am and 3 pm. The service called at 11:03 am to say he was on his way. He came, installed a new disposal and was gone by 11:30 am. Now that has made a believer out of me.

Calling for service was not a problem. Prefer talking to a real agent and after a few minutes was immediately connected. Very efficiently, received a backup email for my service request. The agent on the phone was very professional and knew exactly what was needed to resolve my situation.

I contacted CHW with a service call due to our heat pump not cooling and an inoperable thermostat. The original service date was 22 Aug and two visits and today is 30 Aug and my AC still doesn’t work. The HVAC technician arrived 22 AUG 2021 in an unmarked vehicle without an uniform identifying his company, no letter and no shoe covers. He replaced Freon and a safety switch in the air handler. After completing the job, I had to request that he verify the unit was cooling with his infrared thermometer. The technician stated that the infrared thermometers were not used to check temperatures but reluctantly conducted a single vent check.

The technician was incredible, I would highly recommend him. However, Choice Home Warranty would not cover the electric wiring that led to the outlet in an exterior wall of my house because “It is an exterior problem“. The contract is for all electric inside the foundation of the home…The problem is at a junction box in the roof. The electric socket works fine. Really? Choice is twisting words to get out of paying.

Everything was done very fast. Thanks for all your help. Lot of great deals. Will give information to all my friends and family. Very happy overall. Service is great. Support staff was very support. You guys offer so much. Please to be a part now.

Choice Home warranty promptly sent a qualified plumber to unclog my sink. The plumber called before arrival, and was courteous and efficient. My wife and I are glad to have the services of Choice Home Warranty. I would recommend them to any homeowner.

David was very helpful explaining options, helped me sign-up for the right policy. Others in my family have used Choice and seems to be happy with them - TBD how my real time/future experience would be. Being a Realtor, I may recommend to others based on my future experience after making any claims or doing service calls - TBD.

I had the plumber come out after hours due to the stink in the basement with backed up drains. Ace hardware came out and cleaned ASAP. They also found a sagging pipe that may need to be addressed but I am now working with (Trying to get in touch with CHW) to see what we need to do, if covered. I also need to submit for reimbursement from CHW and not sure how that works.

I’ve had Choice Home Warranty for a couple months and have had a ceiling fan and garage door break. They scheduled a service and in the case of the garage door it was the next day. Everybody that has done work has been timely, professional and pleasant to work with. Choice Home Warranty was one of the best purchases I have ever made.

Tech was here on time.. Got to work. Fixed. Built in over in about 30 min. Great work. Well pleased,, Don C. Quite sure in will need more help later on.. I would give this tech. top honors and a big thank you to him.. And in the future.

The technician was fantastic and knew exactly what to look for and repair it. He was also good enough to change our appointment from Wednesday to Monday when I told him I worked from home and we had no internet. The service was fantastic.

Needing my master bathroom commode serviced -- on a Friday afternoon, I called Choice Home Warranty; was given a claim number (on the phone only minutes); and was emailed a scheduled date for service the following Monday 7:00-11:00. The Tech called at 9:30 a.m. indicating he would arrive around 9:40 a.m. Scott began "doing his thing" explaining what needed to done and had finished by 10:05 a.m. (easy-peasy). I paid the service fee and Scott was well on his way. I was pleased with his professionalism and knowledge of resolving the problem in a timely manner. I have his business card. Thank you.

I had an account for several months but it got cancelled without my knowledge due to their company not being able to get their payment by bank draft. However, I was not notified of this problem. When I called for service is when I found out my account had been terminated. I had used the company previously, was happy with their service, so I signed up with them again and requested that they please notify me if they failed to get their monthly payment.

My husband and I were talked into getting a policy with Choice. We've used it about 3 times and I can say it is definitely beneficial to be able to fall back on when our furnace goofs up. We usually only use choice warranty for our furnace, but each time the fix was minute and so we didn't get to know the real extend of choice warranty services. It's nice to have. You pay your 65$ and choice will pay..? It was never quite clear. But I know when I had my last call choice covered 17$ of my bill. That was ok at least.

I was assigned a repair person and the organization that person is associated with within the same day that I contacted the Choice. This is the first time I have had to contact Choice, so you can imagine I am extremely happy to see the speedy response to my needs.

Got 13 months for the price of 12. Got more coverage, for less money. Service calls if needed are cheaper than my old policy. I will be dealing with the same person who signed me up, if I have any issues. All in all very impressed.

I usually don't pick up the phone when I see a call from unknown number in Michigan. But I'm glad I did today. Jeffrey ** was great and not pushy at all. Thank you for a great work and I'm very happy.

Just received acceptance into home Warranty. Sales rep very knowledgeable. Got me the best rate and plan. I like that I can transfer my policy to another home and keep the same payment and in fact it will never go up. Thank you.

Your customer service representative, Brittney was extremely helpful and informative. I look forward to our business relationship. I would recommend your company to my friends and family. The reason I chose Choice Home Warranty is from the online reviews and your customer service representative sealed the deal. I have had another Home warranty company for the past three years and have had very disappointing experiences with them.

Everything is in working order now. Technician's work was done well. Cleaned up after the repairs were done. Were able to work in small spaces and they were very professional. The only concern that I had was that I didn't receive notification that they were coming. It all worked out okay. Thank you.

At the call center I could not understand the person at the other end. I had perishables, had to call three times, finally got someone that seemed to care. My rating is for the Call Center, no concern, not able to give me info as to when I can hear back on a service person, no follow-ups. First person I spoke to which I could not understand had my telephone number totally wrong. Very disappointed. This was my first time to call in for service.. The technician that serviced my fridge was OK. He took care of the problem.

He explained everything so that I could understand and answered all my questions. He was very polite and was able to diagnose the problem right away. I would recommend him or your company, can't wait to get the job done, waiting for parts update.

My interaction with Michael and Re-Plumb Plumbing was exceptional. He continuously gave us updated on when he would arrive and fixed our issue quickly and efficiently. I would easily give him 5 stars. However, the interaction with Choice Warranty was less than ideal, with Advanced Plumbing, who we were scheduled with twice, never showed and did not answer our calls even though they eventually gave a diagnosis on our sump pump. That is unacceptable and caused our problem to not be fixed for over 2 weeks. Michael was exceptional and he deserves great recognition for his work while the alternative plumbing company and their behavior is completely inexcusable.

Was very easy to submit the Choice claim online. A plumbing specialist called me the same day to schedule service for later that week. Came and serviced the problem, replacing hot water cartridge in the shower. Good communication and expedient process. Plumber was courteous and got job done efficiently.

Emad from Ken's Heating and Cooling did a very good and fast job at identifying why the automatic on the air conditioning systems were not turning on. Both thermostats were bad and needed to be replaced, and no it was not the batteries. It took Emad about 15 minutes to replace both thermostats. I could tell immediately the new thermostats were the right solution. Thank you CHW for finding a solid company to do the work and thank you Emad for doing a very good job. v/r Mr. **.

I contested the denial of payment to fix my AC. It seems Choice always denies my claims even though I have two accounts with Choice and they call me a valued customer. They assigned me a case manager that I never heard from. The case manager has all my contact information. I am retired and plan on devoting all my free time to exposing the inept practices of CHOICE HOME WARRANTY CO. the New Jersey Based Company. I hope to keep other consumers from being taken advantage of like I feel has happened to me. I will give Choice the chance to make this right before I start my campaign.

Kin Text for the Disposal: Tech person was at the door and left his card. WE were expecting him, but he did not call my cell ** as instructed. Now they want the $ call fee 65. I would be willing to pay double the fee but only once he arrives and makes his analysis. Can you make this adjustment quickly. If not let me know so that this repair can be made efficiently.

My experience was good. I completed my request online, the appointment was set in a timely manner and the company and gentlemen that came out were amazing. They showed up on time, inspected the issue and an follow up appointment was made in a timely manner.

The technician from Love My AC, LLC, sent us notifications, letting us know when he would arrive, which was very helpful. When he arrived he was professional & efficient. He knew exactly what the issue was & fixed it in a timely manner. Thank you!

Good Quality Work. Very Professional!. I would highly recommend this company again! We had an issue with our bathroom due to the leaking facet. We called CHW and the very next day a contractor came, fixed the issue within a few hours!

Jacob was kind and professional. He explained all parts of the policy. Including the benefits for the seniors. He explained the benefit of signing up for long term plan. He also explained why the Better Business Bureau has given the company a top rating.. He sold me and I will give the information to all my friends.

Submitted request to re-examine claim. Failed water heater was not compensated--neither labor expense or replacement unit. Not in accordance with contract as I read it-nor is your action customary. 3 phone calls and contact with your rep that stated she would forward e-mail to relevant party has not produced any communication. Been about a week since unit replaced. Do what you want. I will pursue other avenues in order to get treated justly.

I have been with Choice for 10 years July 2021 had trouble with AC -- Choice send out a technician -- He stated, "No big problem. I could fix it" ---- I was not very happy with his diagnose ---- So I decided to call other Lic tech. at my expense -- Had two come out to diagnose the problem -- Both Lic told me the same thing --Do not waste any money on this unit being that it 30 years Never had any problem for 30 years - Both Lic. Tech. told me the same thing --- It would have to be replace --- The compressor was out --- that would call for a new AC --- Evidently choice did not like this ---- This is all during the hot weather we were having --- So I had a new on put in at my expense $4500 ---- I did send to choice all the pictures of the old one and the new one - and the work order forward to choice.

Ignacio accommodated my schedule. Arrived promptly, diagnosed the problem quickly, and said he would have to order parts. Have appointment for him to install later this week. After I see his work this week, I am sure I will be totally satisfied.

Alphonso was fantastic. Explained what the issue was and what was needed to fix it and let me know he'd get the parts ordered for the repair. He even offered to fix the issue we're having with the ice machine where the ice cubes are clumping up and cannot drop into the tray.

The technician was easy to reach by phone, came on time that was set up, identified and fixed the problem and took time and answered the questions, addressed the concerns and gave recommendations to increase air flow. Very professional and competent. God bless.

Extremely helpful. Immediate response to any problem. Get right back to you and let you know where and when help will be there. Very glad I made the decision to take out this policy. I have recommended them to my family.

My garage door operator belt broke on Thursday late afternoon and I call for service to repair. To my surprise at about six PM I got an email telling that a repairman would be at my home Friday morning to attend to the repair of the door lift drive. A very nice serviceman arrived at about 10AM. The belt is now on order and will be replaced very soon. NOW THAT IS GREAT SERVICE.

Customer service couldn't have been any nicer/more understanding, I really appreciate when the service reps have a good idea of what's going on. It was easy to talk to and explain my plumbing concerns and what kind of service repairman person I needed.

Technician arrived and after careful inspection and evaluation, very accurately determined the source of a kitchen water leak. After his contact with Choice with his professional, eyes-on assessment with pics to support, Choice denies my claim based on the additional pics that were submitted, but were not identified by the professional as the cause/culprit!!! I feel that, after prompt and consistent account payment, when I have need of service, it’s becoming a hassle or there’s a glitch!!

Very experienced, efficient and pleasant to work with. Randall was prompt and knew what the problem was right away. We appreciated his expertise and the experience of working with him. We have already received the parts and are scheduled for completion on 9/7/2021.

Very nice gentleman provided great service. He stated various options and gave information that helped us decide the best choice for us. I recommended him to various family members and provided his contact information. The home warranty policy gives us security just in case we need the service.

Great service But my technician was two hours and 25 minutes late. My appointment was between 7 AM through 11 AM and my technician did not arrive until 235. The technician came in and looked at the unit, and fix it within no time. His service was great once he arrived.

Someone was sent quickly to fix our appliance. They were friendly and kept us informed of what was happening with fixing our stove top. They gave us money to fix the issue. Once we receive our money we will be going to Lowe’s to purchase a new stove top.

My air was not blowing cold air in my house. The very next day it was fixed!! I also signed up for a service contract with the company that they had come out to repair my system. I am very satisfied with how this warranty works!!

Our technician was very professional and he was able to fix our dishwasher. He came between the time that we were given. Once he arrived he had his protective gear and was ready to work. It didn't take him long at to figure out the problem with my dishwasher. I will definitely recommend him.

The technician was great. The company response also great. Just wish credit would come sooner in order to purchase appliance. 30 days is a long time to wait to replace a broken appliance. The company rep said it takes 30 days to process the transaction and send the ecredit.

Plumbing work. Our problem was fixed. Customer service got us a Tech that could do the work. Time was about two hours. We have told a friend about your service and the Plans that work.. Thanks for the Great service.

The process in making a claim was quick and easy. The response time for scheduling a technician was done in a timely manner seeing how living in Arizona and the request made for AC repairs during the summer months. I would recommend Choice Home Warranty to family and friends.

So far everything is going well. Technician came down, made a recommendation and the company responded to me. I am looking forward to comment after the job is completed. There were several fees that I wasn’t aware of, but they seem very reasonable.

We have only the enrollment online was easy with no annoying phone calls or texts. Just sign up and pay. I hope the rest of the relationship is just as easy and cooperative. We did speak to a representative that we initiated and he was very helpful.

Derrick was patient and took his time to answer my questions. He explained me all the plan very well. Because of him, Choice got my business. Would appreciate if Choice can provide flexibility on payment if the amount is beyond 1000 USD. In my case I had to pay 1960 USD at one go.

I am very disappointed by CHW handling of my claims! I currently have two claims with you one for my dryer and other for my AC of which you said they were damages were not from normal wear and tear! The dryer the knob and timer are broken and the AC is only 3 years old and the outside unit coil has a leak! You assigned the dryer to your case manager, Tis ** whom I have yet to get a call from after several phone calls and I left messages! As for the AC I don't who is the case manager! Therefore, I guess you can understand my dissatisfaction, frustration and disappointment!

I have been without A/C for a week and I cannot get a response from anyone and there has been no resolution on my claim. THIS IS GETTING TO BE A HEALTH ISSUE WITH NO A/C FOR THIS LONG. The tech that came out diagnosed the problem just fine and was very good at his profession BUT CHOICE PERSONNEL HAVE DROPPED THE BALL.

Showed up one day early and was Polite and professional, he fixed my unit and briefed me on my warranty, thank you. Did not have the right part and went to store for it, I would recommend AcW to my neighbors.

I recently had two experiences having to use my Choice home warranty coverage. First was for air conditioning. They did replace the compressor outside but they did not pay for the coils, had out-of-pocket $1800. Then my hot water heater went out And they did not cover it at all. Even though the home warranty shows hot water heater is covered they won’t cover the tank which is the main component of the whole hot water heater. So it’s a complete scam, out-of-pocket cost $1360.00 Choice covered zero. This Is the reason you have a Home Warranty coverage to cover things like this when they go out. However Choice either doesn’t cover all of your expense or they don’t cover it all. So watch out, read the fine print.

After being very dissatisfied with our previous warranty company, we switched to CHW, and our first claim with them was a total breeze. After discovering that our a/c wasn't cooling at 8 pm on a Friday night, CHW had a service provider at my home by 1 pm Saturday. It was a simple fix, and now my house is cold. I love it! THANK YOU CHW! We definitely made the right choice!!

The Sears appliance technician was on time and diagnosed two problems with our unit. He ordered replacement parts on the spot and set a new date to return to install them. This is the best I could expect given the nature of the problems found. I am now waiting until parts arrive and the repairs restore proper operation.

I had to call 3 times before I was communicated to properly. India made my experience good after my first two experiences. India explained what to expect and addressed my concerns. Then someone called next day asking me about my request, she had a BAD attitude. She kept asking me, "Are your toilets working now," when I tried to explain my experiences, she was not interested in hearing..anxiously wanting to get off phone.

Very professional, got me to change from mine to theirs. I would say he did his job, he was able to offer me a 4th of July special. I’m unable to comment on the service due to being new. If the service and contractors are as professional and courteous as he was then I’ve made the right decision.

Had AC issues and was set for an appt, then it went totally out so I called the company and they came that same day. Was repaired that following day. Great service! Responded fast and went out of their way to get us in and to find part we needed.

The technician was on time, he was patient, thorough, polite and well organized. He was able to do his job seemingly effortless. We appreciated his kindness and the completion of the service in one day. We would highly recommend him.

The first year, I was not very happy with their responses. This year, they seem to be doing better, so far. I currently have a couple claims in and have received notice of appointments set. I can know more of if they are definitely doing better on claims this year. I certainly trust they are. I wish them well and trust I can continue with them.

True Key Contracting employee, Jonathan, did an excellent job for us. He purchased materials and parts needed to complete the work and allowed us to reimburse him. We will definitely call him when we have other jobs and will recommend him to our neighbors and friends.

I have been very pleased with the responses I have gotten for appliance service under my Choice Home Warranty. I will refer this program to my family and friends without hesitation. Renewal date is rapidly approaching and I will once again remain a loyal customer.

My master bath sink faucet was leaking on the cold water side. After placing my online service request, a local plumbing contractor called Stonecraft Construction Management in the Houston area was appointed by CHW. Mr. ** from the plumbing company came in and did a wonderful job promptly and all fixed.

Choice is a good company. Always polite and nice when I call. Just wish they'd look into the contractors better and maybe validate our interactions with them with more interest. When being ignored and ghosted (not showing up) by a company and not returning calls or texts, that company obviously doesn't deserve the business being sent to them..

My AC unit was not cooling, put in claim. They took care of getting someone out. Person came out and fixed the problem. Now we have air. Person who came out explained everything. Only paid the service charge. Was cheaper than the co. They got someone out quicker.

Total scam. AC went out. Filed claim. 2.5 weeks later I had to do the reimbursement option. Funny they say that they couldn’t find a HVAC tech during that time but I got one in 1 day. Don’t waste your money on them.

The plumber didn’t show up and got a message he’d be there later in the afternoon, but didn’t. He didn’t show and no one answered the phones the next day. He did finally call and came the next day. I’M still waiting on my dishwasher guy who is suppose to be here on Sept 2, who didn’t show either.

Mr. ** was here and did a complete job in checking out the stove, unlike the previous gentleman. So far everything is okay.!!! Thank you! 08/28/21.... I appreciate people that care about the service they provide.!!! He said he would come back if I wasn't satisfied.

Called to submit the service work on the washer. It was resolved within hours to my satisfaction. Very pleased with the service from both Choice Home Warranty and Sears (A&E) Service. Have been with CHW for a few years and have been very satisfied for the most part.

I've not had a problem in the past but lately my air went out and it was 92 degrees in my house on a Thursday. They gave me an appointment for a Monday. Thank God I talked directly to the company they were sending out and they sent someone the next day. Customer Service told me they had to work with their technicians. I told him, "No you're suppose to work with me the Customer." Within the same month my washer was pouring water out onto my hardwood floors and they told me leave things for the technicians. "No ma'am that will destroy my floors and you want replace them." It's been two weeks. No technicians and I called on my own to a company to get someone to come out. Then she had the nerves to say, "We can't reimburse you cause we didn't tell you to get it fixed." I told her I didn't ask for a reimbursement but I did what I had to do. Can't wait until January. I'm leaving this company.

Two weeks ago I notice my garbage disposal is leaking, and so is the sink in the kitchen, I placed a warranty claims and within 20 minutes I received an email confirmation with an appointment date in two days. The service technician came and inspect the leaks and replaced items. Tony, the service and appointment time was excellent!!

Plumber - Josh - from Total Pro, did a great job fixing my leak the same day they evaluated it! Quick, well - done, and efficient. Kudos to Choice for setting my appointment with them the day after I put in the claim! Thank you!

Although it took 2 days for someone to come out, once he did come he was able to get us up and running quickly. Technician was on time and called to give a 30 min heads up that he was on the way. Easy claim filing process.

Even tho I had a surgery 3 weeks before & was unable to talk very loud they listened to me, got the fixer out the next day & got things fixed. Even the company that came was understanding of my unable to speak to tell him what was going on with my air conditioner.

Called on Aug 22. We could not use our sink. I called again on Tuesday and was told they could not find a technician to do the repair and that they would e-mail me when they found one. I called again on Thursday and was told the same thing. I am 80 years old but I needed my sink so on Friday I fixed it myself.

Put a claim in on July 10th. Didn't get tech until August 26. First tech rescheduled. Second tech never showed. No longer worked for choice. Finally got one the third time after waiting six weeks. I guess the third one was the charm. Can't believe it.

It was a struggle getting the repair taken care of, but you finally sent a really good repair person and he had the leak stopped in less time than it takes to tell you that CB Plumbing is a five star Tech. I will want them when and IF I need a plumber again. Thank you for choosing them for us.

I feel that when you have a problem and leave a message with a live representative about the problem. There is no follow-up and you constantly have to call back to get the problem resolve. I had a problem with my washer machine and no one called me back yet.

Electrician was great! He inspected the fan, went and bought the new one and replaced it quickly and efficiently and showed me all I needed to know. F and W is always on the ball when it comes to scheduling also.

Jacob ** did an excellent job with my enrollment as a new customer. He was patient and consistently polite and friendly. We had to have several conversations over both email and phone and he kept his positivity but was never pushy. Jacob even got me a better annual rate than was originally promised! I Googled reviews of this company and saw they were very favorable so I felt comfortable initiating enrollment into this Home Warranty program. Jason lived up to the hype and I look forward to being a loyal customer.

We had a dishwasher issue. We went online and submitted a request to Choice Home Warranty and within 24 hours we received an appointment with a very Knowledge Technician. I Highly recommend this company. I greatly appreciate the work that was provided and feel very thankful.

Husain did very good job. We had a issue in kitchen with water leak. We also had a leak with bathroom faucet. He came on time and diagnose issue correctly. We received repair order right away and he finished repair job promptly.

The Technician arrived at our home in a timely fashion. He was prompt, courteous, knowledgeable and explained specifically the work to be done. We would highly recommend Choice Home Warranty to Friends and also to the Public in general. We would most definitely utilize this service again!

I called in with an issue with my Washer and then the same day had a claim for my A/C unit. Choice Warranty had me scheduled with an A/C repair and an appliance company. Yes was very grateful they acted promptly.

Good service and whenever there is any house plumbing issue or hot water or AC repair they are always there for us and I recommend to my friends as well about the services. Last time I got my hot water boiler replaced when it’s no longer working.

Kind, courteous and to the point. He answered my questions and offered me veteran's discount which a lot of companies don’t anymore. A lot can and will go wrong being a home owner but I look forward to working with you all at Choice. I am a new home owner.

Sam was very friendly. We paid him the $65 service fee to press a reset button on our GFCI outlet. I was thankful that we didn't have a serious problem. It would have been better if he had asked me about the reset button when he called to set up his appointment to "fix" our problem.

The technician Alex did a great job in replacing the garbage disposal equipment. I have taken away one star because of the appointment scheduling process. The coordinator was not available to fix appointment even after repeated phone calls. I stayed at home assuming the technician would be there. But it was rescheduled to 2 days later.

Started a claim back in May for appliance issue. First tech from Sears came and diagnosed problem said had to order parts. Then we never heard back from them or Choice. Had to reopen claim and new tech was to be reassigned. Choice had no history of Sears coming to our home for a visit. Poor communication on Sears and Choice. Absolutely no follow up. Then premier tech was assigned. They couldn’t uphold their appointment time so rescheduled. Then after a series of text messages with excuses for not coming to our house they bailed. Months have passed and we finally get a tech from pristine. Way more professional and more importantly showed up to due claim. Not even a day passed and we already got an email saying we will have appliance replaced. However, now we are again waiting for the e-gift card to come. When will this claim ever be resolved. So far we are disappointed with CHW and are rethinking our decision to patronize them.

The tech said I should get paid for a new water heater but Choice turned me down. I am very dissatisfied with Choice and would never use them again. This is the second time I have been declined for an appliance.

When repairman came he was late but apologized because had b even so busy. When he told me it was the compressor on the refrigerator I thought I would have to buy a new fridge... Got a message from CHW and found out they were going to replace it. I am so happy. I pay for CHW and have used them 3 times I have had them and they have been Johnnie on the spot for me. Thank you CHW.

I put in a claim on Monday and by Thursday I had cold air again. The company that came out was very professional, on time and gave quick service. I would recommend choice and Q&A heating and colliding. Great job everyone!

Entered claim online. Message said call in order to complete. I called, chose to have call returned. Meanwhile, I got an email with appointment time and date. I recommended Joe ** of Dothan, AL over a year ago and was told I would get a free month of service due to the referral. I have not received it yet to my knowledge.

I was very pleased with my case manager and his care in reviewing my case...I don't approve of the decision by your company denying my reimbursement of my service call when our household was under quarantine with Covid causing us not to have the tech back within your 30 day window. He did everything possible to help us!!

We have only been in our house a week and the air went out, I called to place a claim around 9ish am. I received a phone call saying that they would be out the same day. I had a earwig that fried itself on a connector... thank you CHW for having fixed the same day...

Air conditioner was not working properly 08/25. Sent in repair request that evening. Service Tech Rob (Jamrac Technical) was out the next day around 12:30. Found problem and everything was completed within one hour. Tech was friendly and very informative. Great experience.

I got the runaround for two days. Was told I would receive decision within 4 hours then within 24 hours, then they said that was a mistake by CHW reps. After 36 hours, still no response. So I went ahead and hired my own repairman. I would not renew my contract with CHW. Be careful with this company.

The company that was supposed to come between 7-11, I waited till 10:45am, sent a text and got no response and as of yet still haven't heard from them. I even called them today and left a message for them.

Abbas of Buzz Services was very professional and courteous. The repairs were done timely and very efficiently with concise explanation. I would highly recommend his company and services. He also called to advise of his arrival ahead of time. Again, I would highly recommend his services.

I had a sink issue that I posted a claim late at 10.30pm the day before and given that I needed a quick fix, I called the call center and I had the option to wait on line or request for a call back. All call backs were within 5 to 10 minutes. The call center staff were all helpful and provided me an option of either waiting for a technician or requesting a reimbursement which I finally selected reimbursement. My worry was if it will take long but my technician told me it was approved and he immediately came to help me out instead of waiting the next day. I really appreciated the information, the quick feedback and approval.

I'm happy with the plumbing repairs that were done to fix several drippy faucets I had. They turned into bigger jobs than expected because of complications and the plumber knew exactly how to handle them all. He was efficient and cleaned up when he was done.

Prompt service. Fast delivery. The tech lots of experience and a pro to identify the issue and get it resolved quickly. Best part is the replacement of spare part was done in less than 24 hours. I would definitely recommend.

Very unhappy with this company because needed a pump. It took you all over a month get another rep out. It would have flooded it I had not paid someone else to install another pump. Don't know if I will stay with you

My first time to file a claim but very easy to file the claim. Very short time until l was contacted by CHW. My garage door was fixed in a very short time after the claim was started. I am very pleased with Choice Home Warranty.

My questions were answered in a courteous and informed way. The Young man was very knowledgeable and made this process painless. We look forward to having a positive working relationship with Choice Home Warranty. I hope we will be able to give you favorable reviews in the coming years.

We were called with no warning before 8 AM about a serviceman coming to our home for the repair. It's great that the repair company responded very quickly but a little warning is better than what we experienced. Plumber didn't have everything needed when he started the job and had to make two trips to Home Depot to finish the job.

The technician was very courteous, and came fast and answer all my questions and resolve problem fast. Came in time. Have patience because I was not able to be there the first time he told that he was going to come in. So he waited for me.

I called and they set up someone to come fix it....they did good, I CALLED AND THEY SCHEDULED SOMEONE. THEY DID GOOD. Someone will be here in Sept. They did good. There is nothing else I need to say about this. I got scheduled for an issue with an ice maker.

A few days ago, my water heater stopped working....I call CHW to start a claim. My claim was denied due to a leak in the tank...This is not something I have control over or can even service to maintain usage. I filed a dispute, which could not even be heard or discussed until 5 days later, which puts me at almost a week with no hot water. Not acceptable. I will commend CHW on the quick response to getting a tech out, but that's all. I paid for my own replacement. I'm a very unhappy customer. In the 5 years of having CHW, I have filed MAYBE 5 claims regarding the same 2 appliances.

Woke up to discover our AC has stopped working. Dread was quickly replaced by relief when I remembered I had a home warranty with Choice. I called, spoke with Eunice, who was absolutely lovely, and filed a claim. Now just waiting to hear from a service person. We’re in heat wave #6 here in Philadelphia, but I know our AC will be back up and running soon, thanks to Choice Home Warranty!

Service was excellent. Both service technicians were courteous and friendly. Took care of problem very quickly. They showed up on time when I requested. Original time frame was between 3pm and 8pm. I requested time for 4pm and at 3:50pm they were waiting for me. Would highly recommend this company.

The technician came out within the specified period of time after multiple text updating my scheduled appointment. Came checked out the problem and order the parts necessary to fix the problem. Then gave me a scheduled service repair date.

I own a short-term rental property which our management Co was using their own techs for services needed. My frustration grew as nothing was fix properly. Now that I use Choice HW everything is done & taken care of.. More importantly, it is so incredibly easy to set up a service call. You can either go to your online account and a tech will reply via email & text. No waiting around or getting a run-around.. Highly recommend especially for short term rental investment properties.

I requested some help through Choice and the Appointment was quick to be set up. The technician was on time and was able to determine the issue with my washer. They will be returning to repair my washer once parts arrive. I am very pleased with the process.

Customer Claims representative assisting me with my claim was nothing but professional, respectful and genuinely concerned with my claims. She took the time to understand what concerns I had and made the necessary claims order needed to get the items needing repairing… just that; repaired. Awesome job!

The service was excellent and the person who came was very cooperative. I thank Choice Warranty for approving the budget for repair very fast as my friends were coming from Singapore. The A/C Repair was done on time. Again thank you very very much.

Francis was very professional with me and not pushy. He kept looking for ways to serve me better and kept looking for the best and cheapest plan for me. I think I will be happy with your company serving me.

The technician arrived on time ready to perform. He was very professional and well trained. He explained what he was going to do to correct my problem and proceeded to perform his work. He cleaned up the area after his work was completed and showed me all of the items he had to replace to complete the repair. He was a very likeable individual and I would recommend him without delay.

Great experience, I would recommend others. The best part of the experience was the customer service provide by the gentlemen that perform the labor. I would definitely use Choice again in the future.

Technician was on time and prompt. He explained in detail what was wrong with the oven and what parts needed to be replaced. He took the time to explain what to expect next and gave us a time frame. He was very courteous and knowledgeable and was able to.

I was given an appointment in a timely fashion. The technician from Lowery arrived within the window of time I was given. He assessed and resolved the issue satisfactorily and provided tips on preventive maintenance. Thank you very much, Alma.

The vendor was able to send the technician a day earlier than scheduled. Since the issue was with AC, it helped to get it fixed in this heat. The technician was knowledgeable and identified the problem and fixed it right away. I called the vendor and personally thanked them.

Technician showed up after I had just replaced the capacitor, which did not fix problem. He diagnosed it as the blower motor and replaced it. He also found a problem with the control board and after jumping the circuit ordered a replacement part. Till the defective part comes in, at least the HVAC is working. Thank you because it is in the 90's.

Except for the last plumber that fixed my sump pump the service providers are incompetent. Most just drive up in their cars with a tool box.. My toilet still runs. I'm cancelling my contract today and going back to AHS. Yes they are more expensive but you get what you pay for.

The technician was knowledgeable and was able to resolve the problem quickly and efficiently. He was neat and respectful of the area he was working in. I would definitely recommend him for any plumbing needs. I'm glad I had Choice Warranty because it was a savings for what I needed done.

The technician was very professional and friendly. He explained what he was doing. He diagnosed the issue and repaired it. The freezer started to coil and freeze immediately. I would highly recommend Crown Services and Mr. ** to anyone. Thank you for the service and experience.

I would recommend Cooper Garage all day long.. Choice warranty I would not. They treat customers bad. Lucky this tech argue with them to get my garage fix the same day. Every time I used them they will not allow the tech fix the problem the same day. They want approve it while they are here.

I must say, Choice Home warranty is awesome! Their quickness in greeting a repair service company out to your home goes above and beyond in helping your customers. I will let my friends know about Choice Home Warranty. Professional, Courteous.

Mike was the one who diagnosed my hot water heater issue. He also pointed out certain issues to be aware of while in my laundry room such as adding some support braces for the pipes to the ceilings as well as pointing out a possible kink in the gas line hose connector to my dryer that Lowes did a couple of years back when replacing it w/ the one I bought from them.