Choice Home Warranty Reviews

The technician came & did a great job. & we have been using Choice for years & re-signed up again & again. But this time I’m disappointed why we not going to get at least some help on our A/C unit! The unit's compressor out & the technician did what he had to but y’all could at least cover the unit & not all the other work but whatever!

Tom showed up at my house, identified the electrical issue right away and got it taken cared of. It only took him a few minutes, he was honest and informative about the entire process. Will definitely recommend this company to do all your electrical work.

My central air went out on a Sunday. I immediately put in a claim and a time was scheduled for later in the week for repair. After calling on Monday and explaining how hot my house was and I didn't feel I could wait that long the technician fit me in that same day. He arrived and had my problem fixed quickly. Friendly and quick service! I would highly recommend this company!

I called in my issue on my garage door and that day a technician was assigned and within a couple of days the issue with my garage door was fixed. Excellent service I would highly recommend this company to anyone looking for a home warranty.

The tech that came out to do the work was great. Fast, friendly, and professional. He completed the work quickly. Scheduling the appointment was tough because it was rescheduled twice for no apparent reason. When you rearrange your schedule to be home during the day, you shouldn't have to do that more than once. Otherwise, a good experience.

I talked to five different people and no one would listen to me about having my own technicians. It is all noted. I wanted to talk to a case worker and they said they would call me. But no call. Where do I stand with my claim.

Updated on 10/14/2021: We were very happy with the ultimate repair to our refrigerator although the “wait time” for assignment and then the ultimate repair took an excessive amount of time. Fortunately, we have another refrigerator in our garage which made it easier to ‘get along’ with the extended wait. And unfortunately we now have a new issue, error code “Er FF”, which the initial technician believes is just a defective seal ...and just a coincidence vis-à-vis timing. We have opened a new claim for that issue...# **.

Fast, courteous, friendly and professional service. Refrigerator claim was completed and buy offered to settle claim. Offer received was fair to replace appliance. I would recommend Choice Home Warranty to other homeowners. I had two other home warranty plans and Choice Home Warranty has been the best.

Called and was set up with an appt. several days in advance my air had been out for two days before calling, told them I was a senior and had breathing problems, they gave me a number to call see if I could have it pushed up, I called the number and was told to text the address and what the problem was that I was having and as I was a senior with medical problems. True to his promise the a/c man was able to come sooner than first mentioned, was so happy to see him as I hadn’t slept for three days because of the heat in the house way over 99%.

CHW needs to screen their contractors better. Most never show up or show up late, others leave the job unfinished. Contractors sent by CHW are incompetent and lack work ethics. It’s very disappointing, especially when we move our schedules around to accommodate their visits.

Tried to cancel my warranty and get a refund for the remaining 22 months, and I expected a refund of maybe $500-$600. I was told it would be $136. The last 2 times they sent a repairman they said it was not covered, So I was out $45 for each of the 2 visits without a repair. So I guess I am stuck with them until my contract runs out.

J Rod Mechanical was pretty aggressive and responsive, they showed up the very next day for the service. However, we are still waiting to see if the system was fixed properly in the next 30 days or so. CHW has sent some really bad companies, some of them came, collected the service fee and disappeared. You should have all of your approved Technicians work fast like this one.

This has nothing to do with the repairman. He was great but I remember when I called and signed up with you guys I asked if every part of the appliances are covered and the guy said everything is covered so therefore when this man came out he did everything to check to make sure that everything was right And the only thing he said he couldn't claim was the door which had apparently leaked and it was bubbling up and had rust coming out of it Am a and I do considered that part of the Refrigerator And I can't imagine if that's very healthy having rust coming down the door of your refrigerator so as I said the man was great but I think your service is not because I think something should have been done about that and apparently doors aren't covered which is absolutely ridiculous because if it's bubbling up and rust is coming out of it that means that it's leaking somewhere or it is Letting air into the freezer part 2.

At our elderly age it's not shameful to admit that we need help communicating and or expressing ourselves at times, the CHW agent that I spoke with was very patient with my interrupting him a few times and worked with me on coming to an acceptable financial agreement. I will more than likely spread the word that there is some flexibility with negotiating acceptable terms with people.

I love how professional the company is!!! I love how fast I got a call as soon as I submitted my claim. Had someone call to provide the service I needed within hours and set an appointment!! Very impressed! First time homeowner and I love my Home warranty with them!!!

The service technician that was sent out to my home was very courteous knowledgeable and professional. I wish there were more people like him. I gave him high marks. 100%. Also he was on time. I would like to say thank you very much.

It has taken 3 months for you to get a repairman out to fix my refrigerator. Sears finally showed up and could not find anything wrong with it, but suggested that we leave more space at the back of the freezer for circulation. NOPE There is STILL water collecting on the bottom shelf and in and under the drawers at the bottom. You cannot store anything in a drawer that accumulates 3 inches of water in a weeks time. I want it fixed or replaced!

Had a GREAT experience with the technician that came out about my dishwasher. Great experience all the way around from submitting my ticket to the end result. I put my ticket in and it was assigned to A&E. They were on time, friendly, nice, and did a great job.

The technician that came out to fix my refrigerator was very knowledgeable with the equipment and it did an excellent job! He explained everything that could possibly go wrong with this equipment and told me what I should watch out for and what I should do in the future.

When I signed de contract with your company, it said that I have to pay $60.00 for the service call. The company that came to fix my air condition charge me $85.00. I want you to fix that extra money that I was charge.

The customer service rep took the time to get the HVAC company on the line to get me the earliest date. The tech was on time and was knowledgeable. The HVAC company customer service person kept me up to date of the tech's schedule.

Choice always has the best service providers. They always do a good job. What else can we say we have had other programs from other companies, they do not compare with CHOICE. So far Choice has been the best company.

I am not sure why my claim got denied....They seemed to have a reason but I have sent in an appeal...let's see what happens. They said my washer top could not have been damaged by normal wear and tear but that's exactly what happened! However, the technician they sent out seemed very knowledgeable, courteous and on point.

It's hard to get same day service when most claims are Urgent to the customer.. So far it has been very good. We see after today's claim cause it is urgent to me. The only thing is response time! And appointment time on claim.

The service was excellent. Mike that handled the job was fantastic. Everything went well with no problems. Went right to work and was done, excellent, very smooth. I would greatly recommend him to any of my friends. If I have to have anything more to do with my heating/cooling I will ask for Mike. I know it will be done right.

Was very pleased with the response time and work... Technician was able to repair my air conditioner the same day... He had the parts... Very nice tech.. He made sure the unit was working correctly before he left.. Very nice person. After calling in a service call.. The next day I had a service technician at my house...

I understand that as a member of Choice Home Warranty, there is a contract which obligates the company to pay claims under the terms of the contract. However, they make it very difficult to file a claim and respond to issues or questions. If you call the claims representative, they do not understand complicated issues. I have had to repeat myself over and over and over. If there is a problem, it seems as though they are reading from a script. If it is a serious issue, there are not supervisors to deal with, or even managers. They have "case managers" that you can make an appointment with in the future to discuss issues, but that does nothing when you have your home filling up with water, or air conditioning that is down in a heat wave. Sorry to experience that this company has NO customer service orientation. They read from a book. I DO NOT RECOMMEND THIS COMPANY TO ANYONE!

Claim was denied. The man who called spoke very rudely to me, and was not at all helpful. Unwilling to give me the benefit of the doubt that it was not preexisting. How would I even know to lie when I hadn't even bought the trailer yet when I had purchased the policy?

I would highly recommend Choice Home Warranty. The process was explained to me in detail and the representative Richard ** was great. He explained all of my options and got me the lowest price he could. I'm happy to be protected with this Choice Home Warranty.

Louis was very helpful and knowledgeable. Went out of his way to explain how Choice Home Warranty works. Very happy with my purchase. Have recommended Choice to several other people. This is the 4th time I've purchased Choice Home Warranty.

The technician called that he was available to come to my home right then, more than 24 hours than when Choice had said one would be out. He was very courteous but difficult to understand. Due to what did made a mess but cleaned up well. My claim got denied.

I have had a repair to our refrigerator. It was quick and easy. The repairman was courteous and knowledgeable and fixed the problem once the new part was received. Unfortunately the problem (odd growling noise) has returned after many months. I am confident that CHW will be able to fix the problem again quickly and with little inconvenience.

I would just like to say that my air went out, I called, they give me an appointment with Des Moines Heating and Cooling. They scheduled me for Tuesday between 11 and 3 but when I called the company and explain to him I'm diabetic and I have emphysema and I'm on oxygen and I needed it as fast as possible if possible they were here within 15 minutes. So I want to give kudos to the Des Moines Heating and Cooling and recommend both Choice Home Warranty and their choice of companies.

Nick came to my home yesterday at the precise time requested and fixed my garbage disposal in no time flat. It was not working at all for the past day and a half and I strongly suspected that I would have to replace it with a brand new one. Not so. Nick quickly diagnosed the problem and was able to dislodge whatever had caused it to stop functioning. It’s working like a champ now! I also appreciated the fact that Nick wore shoe covers while in my home as I had requested.

Choice Home Warranty assigned the claim right away. The repairman came out at the scheduled time on July 5th - but took a couple weeks to complete the final repair on July 24th. Repairman apologized for the delay and explained why there was a delay.

Chris from Airway Control came out at the time he was scheduled and performed diagnostics, the repair and shared beneficial info on keeping my AC system maintained and performing at peak efficiency. I would highly recommend this vendor for repairs. He gave me insight on the diagnosis and what the best options were.

When AZ temperatures are life threatening when an AC unit fails to operate, it is imperative that immediate action be taken and a vendor be assigned within one hour of the request for service. I called numbers but to no avail to reach Choice Home Warranty to put in a verbal request.

Before I could even return with his money, he fixed the problem, and showed me how to keep it from happening again. He was very knowledgeable and he was there early. Saved me a lot of grief. Choice always sends the best.

My experience with the technician who came to my house was excellent. My experience with CHW was 3 out of 5 at best. That score is only because I finally talked to someone in the US. The people you have outsourced your call center to are inept. I called trying to understand the breakdown to the bill and was told I had to decline the service before I could talk to someone about it. Wrong answer. I did finally call CHW sales line and was connected with Trestan and he helped tremendously. If not, you would have gotten a 1 star. But, let me repeat I really liked the service technician sent to my house. Now get my air handler here because it is hot here in North Texas! Thank you.

Thermostats were not installed. I waited 1/2 day for someone to come out and they didn’t even call me until I called them and asked where the Technician was and apparently he took the day off. No one notified me until I brought the situation to them. They got back with me in about 15 minutes and told me that the person didn’t come in for the day so we have to reschedule it again. I don’t know if they’ll show up or not.

My AC Cooling fan was not working and reported on July 25th. Pleased to see that technician attended the problem within 24 hours. While fixing the issue the technician also extended his support and replace the part immediately considering our problem without AC. Thanks again.

I was pleased with the service I received. Sent tech out the same day and tech arrived on time. took care of the problem within a half an hour and had AC up and working. Tech was polite and efficient. Thank you.

Within 24 hrs. you folks gave me the option to find a technician to resolve my need. I chose you folks to do the job and use your, I thought, vast expertise. This is thoroughly disappointing and perhaps I made a poor "choice". Please resolve this. Also, please contact me quickly.

Saige ** was Amazing from the time he walked in the door until his exit! Extremely knowledgeable, kind and caring. Explaining step by step what he was doing and the importance of it! I asked Saige lots of questions and if he didn’t have the answer wrote it down or texted his supervisor for clarity. He left no stone unturned. Simply Outstanding Service!

Called Monday morning about my refrigerator leaking water, and within minutes I had a appointment that day. It was fixed by 2 pm. VERY HAPPY!! I used to have American Home Shield and I would still be on the phone trying to find out appt only to be lied to!!! Took like 5 hours to wait this time. American Home Shield took 11 days to come out!! And that's after spending HOURS ON PHONE!! SO GLAD I SWITCHED TO CHOICE HOME WARRANTY.

Very quick and polite service- even helped move some heavy objects to get to the basement clean out. Would have been a little better if I'd been told the company only accepts cash or check beforehand, but that wasn't a huge problem and I appreciated that he was willing to allow time for me to transfer funds.

Arrived on time, immediately checked the system in the attic and outside. He showed me the issue, then explained the problem. He had the part available in his vehicle. As he was replacing the part, he took the time to make recommendations on checking the filters. Efficient, polite, and professional. Would definitely recommend to a friend.

The AVR systems has a hard time recognizing voice. I had to repeat myself about 5 times with 3 phone calls. I got frustrated and just accepted what the AVR thought it heard even though it was wrong & had to call to speak with a live person.

I found the voice messages a bit confusing, since I had a question about the previous service provider returning to do service since it was less than 90 days since servicing. Received no response to my request via text message to the phone I called from. Fortunately I did see an email response after 10 PM when my thermostat came back on and I was able to turn A/C back on.

I would definitely recommend a friend. Martin is top-notch and explained everything about the warranty like a professional. It is very nice to speak to a person that is not in a rush and likes his job. Thank you Martin.

I called your company for information and price quotes following a referral from a relative. Jay (who indicated he was a supervisor) started off very pleasant. Approximately three times during the call, he put me on hold to “talk to a manager”. He would then come back with a better deal and got pretty pushy, trying to talk me into a longer term. When I finally declined the longer term offer, his entire demeanor changed. He would not take no for an answer and kept trying to get me to rethink the deal. At this point, I requested to speak to the manager he had supposedly talked to several times during the call and his response was “he doesn’t want to get on the phone.” This is NOT a company I want to do business with if this is how you treat potential customers on the FIRST visit. I have requested a refund for my policy.

I spoke with an individual who knew the business well. I was very pleased with his professionalism. I was referred and he took down the info for processing. He explained the referral process to me for future use. I was very pleased overall.

Buying Warranties under any condition can be unpleasant. Home Choice was a very pleasant experience. Mr. ** was very professional and explained the offered service with completeness. All areas were covered, and any discounts that could be applied were. Very good experience and would recommend this company to anyone. Thanks Michael for all your assistance.

Currently, I would recommend Choice Warranty to a friend or family member. The tech came out to check the problem with my dishwasher, he tested the dishwasher several times and then informed me of my problem. He informed me it was the circuit board and the panel needed to be replaced.

The technician was on time, knew exactly what to do. After examining my garbage disposal, he replaced it with a new one, the old one was not repairable; and was out and about, cleaned up his mess, and was gone. Very decent, good job!

Gary was fantastic through the whole process. He went out of his way to get me the best discount that he could. He is very knowledgable and will go out of his way to help. I wish all customer service was like speaking to Gary!!! Hats Off!!!

AAA heating and cooling did a fantastic job! They came out the same day, which I really appreciated. It was 85° in my house when he arrived to fix it and it is 68° the next morning! Aziz, The technician worked quickly, efficiently, and explained everything to me in a professional manner. I would definitely recommend him to my family and friends.

Stone Craft Construction was the company and they were the most skillful of any and all we have ever had. I want them every single time. Carlos T. was extremely knowledgeable, and precise. I want to ask for Carlos every time. Carlos shines in everything he did for us.

The technician was very friendly and knowledgeable. He had the part with him and explained to me what went wrong and fixed the dryer with no issues remaining. He gave me a call to see if I was home early which I really appreciated so time is valuable and I didn't have to wait around all day.

Central air conditioner went out early on a Sunday morning and repaired early the next day (Monday morning). Fast and great service, which was appreciated as the temperatures were in the upper 90's with a heat index of 107+. Choice is a terrific home warranty company with a quick and reliable response.

Everything has gone well. We have used our insurance at least 3-4 times and it has saved us from costly repairs. They set up an inspection right away, and check back to make sure you are satisfied. If there is another problem on the same claim there is no charge.

CHW was very helpful in my request for service. They tried finding a tech in my area. At the time everyone was busy and gave me the option of finding one my self which I did and asked if he would get authorization from CHW. He did this and the tech came out and was very professional. Took care of the problem in short order. Very pleased with the service CHW provides and the techs they use. Thank you.

I decided to try CHW only after the conversation with Troy. You have in my opinion an exceptional person as a representative of your company. If your protection policy is as good as your rep. Then I have no worries. Thanks.

I had a stoppage in my toilet. Called CHW, they sent a plumber who verified the blockage. Spoke with Shauntal, I wanted a second opinion. Called another plumber. He verified the blockage. He replaced toilet, blockage was in toilet. Don't know why your plumber couldn't have done the same. The bill came to $386.00. Since I had to pay him, I expect to be reimbursed by CHW.

My account manager worked very hard with me so I can get the coverage I need! I have a builder's 1 year warranty but in real life that could mean very little. Things do not tend to be seen or go wrong in the first year. I will always have a home warranty. My last condo was not new. In the first year my furnace/air purifier went completely out. Boom new Lennox furnace & air purifier. My garage door opener went out a few months later -well worth the money. Help yourself out & protect yourself

I placed a request via computer this morning to get a running toilet repaired. I personally would have thought with paying a $75 service fee, I would have gotten a sooner appointment before Wednesday. I guess this is the caliber of service to be expected, eh?

They were very courteous, checked all, gave me tips on how to get more usage out of my appliances. Was on time, cleaned up after themselves. Have a receipt for payment, and card for verifying who they were and to get in touch if needed.

Way too many calls. I was looking for quotes and received over 10 calls in only a few minutes from multiple people in the company. 1 call from 1 person will do. Communication preference would be preferred.

I contact your company about an issue I had with my refrigerator. I was scheduled for a Saturday, but Sanford and Son contact me on a Thursday and completed the work with no problem. This team definitely knows their work and as a former customer of your competition this company puts you way ahead of the rest. With a confident, knowledgeable team as this; I now feel great about Choice Home Warranty.

The customer service rep at Choice set up my washer repair for the very next day and the tech that arrived found the problem and had it running in no time. The tech simply looked up the repair code on the washer and checked the filter immediately. Thanks, Choice.

A service tech came out to check out our double wall oven that had stopped working properly over the last week or two. He was great. He explained to us what the issue was and that he was unable to find the parts because the unit was old and said he would be recommending replacement. Hopes were high until we received an email from Choice saying they would be replacing it but giving us Lowe's gift cards to cover the purchase, great right? Not when they give you less than half the cost of a replacement. Thanks. I will be going with a different warranty in the future.

The technician was very professional and knowledgeable. Very courteous and polite. He did come in time. He seemed to be a very hardworking individual. He would go out of his way and explain everything as to what is wrong and how to keep everything running well.

I was going to give a 5 until I went to wash a load of clothes and my washing machine is going the same thing it was doing before. It is not washing or spinning. It just makes a humming noise and I cannot even open the door. The repair guy was very nice.

Making a claim online is very easy. It’s another reason why I recommend Choice Home Warranty to people. Choice is very reliable and the quality of work done is excellent. The technicians are fast and experienced. Choice is a better value for your money when it comes to choosing a home warranty company. I have heard horror stories from friends who use other companies so I’m so glad I went with Choice Home Warranty.

This is really a review for the public. It's more of a what is going on. My card was charged for the coverage. Ok so far it's normal. The concern is: I was told I would get email confirmation of coverage ... not. Was told I would get the contact information from the agent who would be working with me IF I should need to file a claim ... not.

Air Conditioner was blowing warm so I put a call then request to have my Air Conditioner repaired. Received an email that GCC, Gary would be contacting me for the scheduled repair. Gary came, found problem, returned the next day with the part and made the repair. I was very happy the repair was completed within a couple of days. Thank you Choice Warranty for the professional and quick service.

Our dryer was not working properly and I fill in a claim and got response within a day. Service arranged and I can quickly just log on to check on that quickly. Prompt service and good flexible Home Warranty program.

It hasn’t been fixed yet. But I just put the order in so we will see. Choice Home Warranty has always been prompt with service. We will see tomorrow. When we had a plumbing issue it was fixed and we have not had a problem so far. I recommend them highly.

Pull out faucet was used to fill water buckets during a home improvement project. Since the faucet was retracted the water pressure has been low. This has nothing to do with water pressure to the home. There is something wrong with the faucet. This is the second or third time my request has been rejected. Therefore my rate of experience is only one star. If I were asked to recommend your company I would have to rate you with less than one star.

Did a good job after all. No communication prior to the job. 45 minutes late to the job. Took a 40 minute break in between.. Showed up by himself thinking it was a two-man job. Was very worried about him dropping the heater down the stairs. So problem I had that there was lack of communication throughout the job. Better communication would have been better for the completion of the job.

We had an incident with the power not being on in the outlets in our garage. They came, very professional and very nice. They fixed the problem and put in a service call for our yard light. What else do you want me to say. I could not be happier.

They were quick to get someone out to check our AC. Since it was on Friday we have to wait until Monday for them to let us know what the results are. But very kind and helpful. I have no other words to say because when I say they were helpful, that is exactly what I mean. Were quick to respond to my "HELP" request.

Choice warranty tries its best to repair all of the things that may need repair in your home. The technicians are dependable, timely, professional, and knowledgeable. They are truly dedicated because both of our technicians came from over an hour away, and were never upset about it. Also the price is reasonable, and the coverage is extensive.

Had an AC issue. They responded fast fair pricing and they use good contractors in the past. I dealt with companies that used horrible contractors that would lie to make more money even after I complained no one helped. Choice one will try to get you a contractor as soon as they can.

The technician was prompt and courteous, did the job in a very timely manner. Gave me an overview of the problem, showed me the part that needed to be replaced and explained what it was. Would recommend this company and technician to family and friends.

Technician was on time and knowledgeable and fixed the issues and contacted me to ensure everything was satisfactory. Everything seem to be working fine and will contact Choice if it rain and back occurs.

The Man who came to check & repair the leaky area on the roof was very polite & knowledgeable about the problem. He did fix the area that was leaking, and went on to check the whole roof. He discovered a substantial amount of storm damage, and plans are being made to repair that before it gets any worse. A good experience.

Technician was on time and professional. Evaluate the dishwasher and provided feedback. Motor was bad. Choice warranty decided to repair the motor. I felt that the dishwasher should’ve been replaced. I do appreciate that dishwasher being repaired. Choice Warranty has emailed me about the process. Thank you.

Serviceman was very nice, checked all components of washer, made repairs, answered questions we had, advised us on what to watch for. Having a disabled person in the house we have to wash 3 to 4 loads a day.

Everyone has been kind and very helpful. I had to change an appointment day and the company was very helpful with no problem changing the day. I have recommended Choice to many people. I have had to get a washer fixed last year and it is broken again. No problem. They are sending someone out again to see if it can be fixed. I will always keep choice warranty.

Was not happy. Call me if you would like to discuss my opinion of Choice Home Warranty. I would not choose your company if I knew what I know today. The technician however, wonderful. There were appointments made without contacting the company that was scheduled. There was NO paperwork sent to the technician. Having to report the problem through computer before work can be done is not appropriate for technicians in the field. Call me if you want more.

They get the job done but I think they could have a better system in place. Slow moving but good work. I like the company that they have to do the work. Very pleasant and knowable. The work is fair and affordable.

Tech was nice and very knowledgeable and got my service up and running in no time but had to come back the next day because there was an issue but in no time everything was running fine up until today.

Really good deal!! Should help with the cost of home appliances and labor costs at a much lower $$. Nowadays, appliances are very expensive as well as labor costs. Should help a lot with my expenses for my household.

The claims people were horrible. The repair person I “Finally” got was very good after waiting several weeks. They had me contact people that couldn’t speak English and didn’t know what I was talking about. The next person called me back but never showed up.

Choice Home Warranty jumped right on the problem but just to take a look at the refrig is going to take over 3 weeks. That is a long time to be without a refrig. Other than that I have been very pleased with the response time and friendliness.

Thank you to technician Mr Nolan ** who came in and diagnosed my problem. After discovering the issue he took the time to explain to me what was happening. He fixed my problem and made sure he put things back in order.

My account manager was very professional and courteous. He assessed the type of plan that I could get and assisted me. I am not currently happy with my current warranty plan. This plan is less and the service charge will be less, but it covers more.

Other than the deductible, not having to pay for a new garage door opener was nice. But it would have been nicer to get an opener of the same caliber I had. The repair serviceman said the warranty company was “low-balling” him on the opener they would pay for and didn’t want to cover the one he attempted to get for me. So he got me one that was a downgraded model from the one I had. Only came with one remote and didn’t have the keypad for the outside entry.

Garbage disposal stopped working and Choice Home Warranty technician from Cascade Plumbing came and replaced it after telling me the motor was burnt out. It was easy to make an appointment online. The plumbing company called me directly and confirmed my appointment.

Excellent customer service. The rep was very polite and helped find me the best coverage. He made sure I understood all the information in the warranty. The coverage and price is very competitive to other companies. I would recommend Choice Warranty to others.

My AC wasn't cooling and the lines were all iced up; I call Choice and they got right on it! The person indicated that they would arrive within four to twenty four hours, and later I received and email stating that they would be at my house between 7-11 am. This is very fast, but when it's hot every minute counts!

Contacted Choice to file a claim. I was able to successfully complete the claim through the automated system. Within 5 minutes I received an email that a service technician had been assigned to my claim and would be out the next day. Repairs were completed same day and my unit is back working as normal.

Warranty is a waste of money. I didn't read the fine print in the contract, just believed the guy that sold it to me and it doesn't cover the main cause of a failure, rust and corrosion. Don't waste your money.

CHW is terrible!!! I wrote what happened, you approved it! After I pay the tech the money for your service fee you deny the claim and tell me that you don't have a service fee, and tell me the garage door company is the one charging me for the service fee. I have been with CHW since April so far I am not impressed!! You should have denied the claim from the beginning and not send out someone to fix the problem only to deny it.

I informed Choice Home Warranty towards the beginning of July that my HVAC system had died, resulting in temperatures that would get and stay above 90 degrees in my house, even in the middle of the night. This is a dangerous environment for my pregnant wife and our furry golden retriever (dogs run hotter than humans), which I informed them of. After stressing these harsh living conditions with them almost daily for three weeks, it took them until the end of July to order the necessary equipment to get the matter resolved.

Repairman stayed in contact with me to let me know he was on his way and how far away he was. He was knowledgeable and found the problem immediately. He kept me informed of the next steps and when he would return. Great service.

I am disappointed by the determination of the CHOICE for repairing my faulty Air Conditioning unit. There is mismatch between what the visiting technician informed me about the failure and the CHOICE. I am now wondering why one needs to carry a home warranty, when the company does not carry out necessary repairs and gives out a determination which are not in the interest of clients.

I was told that the cost of repairing the washer was too high and that I would receive a check to cover the cost of a new washer. In reality I was offered a gift card to Lowe’s for $343. When I wrote back and indicated that the lowest priced washer at Lowe’s was $549, I was told I would have a case mgr contact within 24 hours. This did not happen so I called and was given a number which was never answered after numerous attempts. I cannot go weeks without a washing machine! Now, I’m told that the paltry $343 gift certificate won’t come for 28 days! I will be cancelling this policy ASAP.

The technician gave awesome service. He has a problem getting his invoice submitted. He was unsure if he would get paid since he couldn’t submit necessary documentation. He kept me informed on what was going on during process. He was knowledgeable about the AC system. He called the warehouse to make sure that the item needed for repair was in stock and assured me of being able to make repairs same day.

When you have a straightforward problem like the failure of a brand name appliance the service is great. Less than 24 hours to have a serviceman diagnose the problem and order the parts needed (2 weeks until installation). Some breakdowns have no one on their list to take care of the issue.

The appointment, Was seriously thinking about canceling this contract. After 5 tries with different contractor we had someone To come out and service our unit. Thank to the CS agent who worked with our concern. Thanks for helping us out with our needs.

Having a issue with fixing what I paid to have covered. I wasn’t told when I got the service that certain items wasn’t covered. All I am getting are excuses on your part. All I asked is to fix my issue and not get the run around for this inconvenience.

Yasin was very helpful and thorough! He figured out the issue and was determined to have it repaired before he left! He called before arriving to get a better understanding of the issue. 2nd time using. Unbelievable and I highly recommend them!

Simrel’s Plumbing to the rescue! Perfect experience and such a nice pro - reported one problem and it turned out to be something else altogether. He was prepared for the actual problem, quickly repaired it and was on his way.

On 7/11 we had flooding in our kitchen. I contacted Choice and we couldn’t get a Plumber fast enough so we contracted one on our own. He said our dishwasher was leaking badly, under the drain. We contacted Choice again, to get an appliance repairman. One did not come until 7/23! By then, the dishwasher was moved out so restoration could begin, now the problem is being attributed to a pinhole in the tub but the leak was the drain, You won’t honor the claim now. The time it takes to get service with your repair companies is unreasonable. We no longer fell confident recommending Choice and likely won’t renew in November.

Customer service is bad...it took me 4 recalls to finally get a human to answer and then it was somebody in a foreign country that had the utmost I don't care attitude. We had 100 degree weather and no air.. Tech came 2 days after I reported issue and he was great, best service. He fixed my problem and explained the issue in a fast manner.. I will use this AC company in the future. Not so sure at this point if I will renew with you...Warranty Company 1*...AC Company 10*.

Technician did a nice job for us. He was timely and took his time to figure out what was wrong and was able to repair the air conditions. Thank you for the great help. We will definitely recommend the company going forward. Thank you Choice Warranty.

The fan on my year old HVAC unit would not shut off. It ran even when the AC was not on. Mike looked a few possible culprits and when he took the 6 month old Nest thermostat off, the fan stopped. We determined that the thermostat was defective. Fortunately I kept my old one AC and her reinstalled it. Now it works perfect. These “smart” thing are not as smart as you would think.

My representative Jay was absolutely awesome. After interviewing all the competition, Jay was the only one able to explain things in a way that easy to understand and LISTENED AND ADDRESSED MY CONCERNS! His friendly attitude, professionalism and quick follow up made me feel very comfortable moving forward with Choice. He even offered us a discount to recognize my husband’s 30 years of service as a combat war veteran, which was so very appreciated. I’m looking forward to continue working with him, and loved the fact that I won’t be “handed off to a department” if I need help in the future. I’m beyond impressed with Jay, he made the process of signing up painless and pleasant!

I have been with Choice Warranty for years and the service is fast and great. I would highly recommend them to my family and friends. In addition I love the low service call payment…I don’t wanna take minutes for them to find a technician to solve your problem.

Your contracts say you cover d at pacific items but then you deny or low ball the amount of compensation. Your business practices are more of a bait and switch. The cost of the plan is very high for what you say you will deliver.

I phoned in my problem, that my downstairs AC had stopped working on a very hot day and I needed service quick. Within a short while the repair company was here and made all the necessary repairs and before he left I had cold air blowing out of all my downstairs vents. A great relief!

Need a new refrigerator, this one is leaking and doesn't keep food cold. We have diabetic medicine that is suppose to stay cold. We cant find a refrigerator for 750 that you offered us. We looked at several stores and the cheapest one was 1,500.00. Please reconsider your offer. We are retired on a fixed income been with you for over 12 year never missed a payment. Thank you. We need your help.

Thank you for meeting my needs in helping find a more reliable home warranty company. I look forward to working with your company. When I reached out I was needing a company that provided outstanding customer service and great warranty coverage, you guys didn’t disappoint.

We are completely dissatisfied with Choice Home Warranty and would NOT recommend it to anyone! Our dryer stopped working on July 9th, so we contacted CHW to schedule a repair. Unfortunately, they couldn't send anyone for almost two weeks (7/21). Not good for a family of six who need clean clothes! CHW was supposed to arrive within a window, and we were told that the service person would call prior to arriving. Ten minutes into the window and prior to being called, my dad (who was going to let the service person inside due to a minor being the only one home) drove past the service person on our street as he was leaving.

I have objected to the denial of this claim in which you say that this didn't occur within the time of my contract. I have no idea when my furnace, hot water heater, or any other appliance will decide not to work....especially my air conditioner. I had a new capacitor put in 3 years ago as well as new fuses and Freon and the unit was working up until July 18. There was no abuse of the unit since I live alone. I am 81 years old with a bad heart and have a pacemaker, so this will leave me in a medical danger with no air conditioning. This is no different than my claim of a stopped up toilet a couple of years ago that you covered. The toilet is the same age as the air conditioner and I'm sure it took years to stop up. So just cancel my policy.

There was hardly any cold air coming out of the vents. The outside unit was working, or sounded like it normally did. The technician put some freon in and then tested each vent in the house to check the temperature. The technician was satisfied that the problem was fixed.

Yes, I would recommend this plumbing company to others. The Plumber was professional, accurate, and timely on the day of the job. He explained the problems to me before beginning the job. This is why I gave a five-star rating.

Excellent in every way from in the door to out the door, courteous, clean while inspecting fridge. Both technicians were professional and friendly. Timely and on time with text messages and emails 2 days prior till they arrived. They both exceeded my expectations in every way.

Repairman responded quickly, less than 24 hours. He came to the house, assessed the problem, explained he had to leave to get a part and that he would be back. He was back later the same day with the part and fixed the air conditioner. I would highly recommend him. Honest and reliable.

Worst company we have ever worked with. You refuse to cover the last 2 issues and blame the water that is supplied from our city and the info from McShane plumbing clearly tells you is a small gear that needs to be replaced.

My claim was denied and water heater was not covered even you declare water heater is covered. The contract section D paragraph 6 in support of declining the claim, listing the non covered components is contradicting statement water heater is covered. That shows that you use creative and deceptive means to deny customer claims as per former New Jersey Attorney General John J. Hoffman and Arizona Attorney General Mark Brnovich during lawsuit. Shame on you and your business practices. You gained one more unsatisfied customer joining the many over 5000 complainers and several lawsuits you have against you.

I bought a home. The ice maker didn’t work. The house was staged. I.e. no one lived there. The ice maker was not disclosed as broken. Closed mid June. Moved in July 5. I had to buy a new ice maker because my claim was denied. I could not “prove” when it worked last…. Disappointing. So, unfortunately my first experience was a negative one. My second claim went better.

It’s nice they help to fix many things from plumbing to electric. And water heater was fixed taking them little over 2 weeks. But A/C got fixed fast in 2 days for my other house which is nice in the hot summer. Going to sell my house and they said I can be can able to transfer to the buyers as well.

The customer service was very friendly and clean and nice. He took his time and found the problem and researched the molded @ # to find out was needed. He went over the problem with me and let me know how long it would to fix.

It seems over the last year that instead of processing the claims we have turned in they’ve all been rejected because they were maintenance items. You said the roof was a maintenance item and I just spent $2800 fixing the roof that included two coats of the white rubbery stuff. You also do not have approve the payment for a replacement garage door opener and runners. Again and you said it was maintenance that the motor burned out and not regular problems. In addition when we had problems with our stove you guy came and said he couldn’t do anything because it was a maintenance item and not something broke on the stove. We have had you as a warranty company for many many years and this is the first year anything like this is happened. Have you changed your system on what is the repair and what is a maintenance item?

It takes a long time to get someone out to handle whatever the problem is.. I had to wait weeks before someone could get here to fix my AC last year...so I got it fixed myself. This time it was a little sooner.

The presentation was very good. I look forward to being equally satisfied with your service. I am closing in on my 90th year and expect to be around because besides the VA taking care of me, I will now have Choice looking out for my interest!

Tony was informative and kind. He listened and was able to help me save some money. I am confident that Tony and his team are going to meet my expectations in the future. I found everything that I was looking for with Choice.

My sister referred me to your company and also when speaking with a representative at Medicare they also recommended your company. I have had Sears warranty for several years and only called for service twice, always a runaround, the provider they sent me did a terrible the first time and the most recent had to reschedule twice. I understand being busy, but to reschedule twice...give me a break. I feel confident that I have made a great choice.

I have had excellent service each time I have had an appliance issue. I have had to replace a garbage disposal and broken and leaking sink faucet. I am now having an issue with my refrigerator door panel that has stopped working.

Was very pleased with our initial contact with Leo ** who explained all the variables of the policy and our optional pricing. Have never had a Home Warranty product before so will be interested to see if needed in the future.

Just waiting to get my appraised value for my refrigerator. It is very hard to wait on the appraised value of a refrigerator when you are without and using coolers to keep your items cold. When sending out service tech they should take pictures of the product the are there to access and not go back to the office giving wrong information that delays your claim and the. You have to wait all over again and call the office with correct information to start the process all over again.

I had gotten an email that said that I could get a month for free and $50 off if I paid for a year in one payment. This sounded great to me until he explain that the senior discount. It was so good. I took out the 5 years with 1 year free. And also the service call is $65, I didn't even know you had a senior discount. I don't remember the agent's name but I hope you can find it.

Choice Warranty sent a company to repair my leaking stool. He did a great job. My only concern is it took almost 2 weeks for him to get here. I would of preferred it to be quicker. Thank you for sending a good company.

The phone rep was very nice. Addressed all of my questions and concerns. He spoke a little too fast and I had to ask him several times to slow down. Otherwise he was great. Thank you. Elissa **. I have referred your company to several friends.

My air condition compressor is freezing up and it's hot. I just filed a claim and found customer service person knowledgeable and helpful. I was given a claim number and was told that I would be contacted within 4 hours by local company to set up appointment. Waiting for contact from local technician.

Technician was dispatched in a timely manner. He was very polite and knowledgeable; entered my house with mask and gloves; fixed my garbage disposal in a professional way and left area nice and clean as he found it. Thank you.

I was a former Choice Home Warranty customer for many years. When I sold my house and moved into a brand new built house I gave my warranty to the person who bought my house. My new house had a 2 year warranty so I didn't need it. Well my two year anniversary was last month and I called Choice to now take care of my new home. I had to use them Several times over the years and was very satisfied with the workmanship otherwise I would never have returned to them. Choice Home Warranty is a great company.

He was very nice and kind and upfront about the washer and knew right away what was wrong. He didn't try to put his hands on it and mess it up or pretend to know when he didn't. He was very professional.

The technician was courteous and on time and he answered my questions about the problem with the microwave light. His answer helped me to understand the possible issue with the microwave. Before he left he scheduled a follow up date to complete the work needed.

The gasket went on my washer in a place that obviously is not reachable, you guys won't cover it. I cannot believe I listen to realtors talk this up, I'm sharing my experience at all my closings from hereon out. This costs more money out of pocket than its worth, never mind aggravation.

Technician from "Saving Grace" company came and fixed the leak by tightening the pipes etc and checked for leaks again. ALL fixed well. The area was clean and neat after the work was complete. I would hire them again without hesitation.

I spoke with Gerald this morning who was not only pleasant but extremely helpful and had everything completed to my satellite in less than 10 minute with no problem. I will definitely recommend your service to my family and friends. Thanks

The service technician was able to see what the issues were with our appliances. He was knowledgeable and friendly with servicing our appliances. Both our refrigerator and dishwasher needed to be replaced. And inform me that I will be receiving an email from our home insurance company. They will issue us a gift card for appliances. Choice Home Warranty company is fast and reliable and we are satisfied with their services. I’m so happy we have home insurance.

The technician came a day early to get my air conditioning back up and running since it was hot and humid outside. He was very polite, courteous, respectful and went through everything necessary to repair the unit with me. I would highly recommend this company and this technician for any future air conditioning repairs. Thank you.

Only home warranty I’ll ever use again. I made a claim on Wednesday night and the technician was there on Thursday afternoon. Fixed my problem and just paid my $65 fee. This is the second claim I’ve made and have been overly impressed both times.

Updated on 07/26/2021: The determination was made that since I was low on, I could have a leak. So your company will not fill the air. Well the system was not tested and only low on Freon. So I had to pay for someone to come out. It was noted and my wife and I witnessed the previous tech release a lot of freon.

Pleasant. Kept appointment. Quick service. One email, one appointment, one visit. Were very respectful. Picked up all spare parts. Left kitchen clean. Would recommend vendor to any of my friends. Arrived on time. Very very pleased and well worth my money.

I placed a request for service on Saturday midday/ For some reason I was scheduled for the following Tuesday. I would have thought that a plumber could have been scheduled for Monday. The plumber did the job with no problem, He did exactly what was needed.

The process was very easy and simple to complete. We had an appointment within 10 minutes and our appointment was scheduled to take place within the next 48 hours. The service of the plumber was top notch. Great customer service.

Excellent experience. As I requested, the contractor gave 30-minutes advanced notice of his arrival time. He respected the home by using shoe coverers each time he entered the home. He explained the repair problem and what he had to do to correct the problem. He was very professional.

I waited in my house for the technician who never showed up. I was very angry and called only to find out the appointment had never been booked with the plumber who knew nothing about it. My time was wasted!!!!

The technicians were friendly and performed the repair quickly. The only complaint we have is with the office staff. We called hoping to get an earlier appointment and the person on the phone said she would give the techs the message and have them call. We never received a call.

The company called and sent email about the time and date of arrival. They also gave me the credentials of the company that was coming and the number to reach them. The plumber was thorough and efficient. I needed more work than he could provide and I immediately got a call telling me they will return the following week.

Great service to have. They’re quick in getting your claim taken care of. I’ll be renewing my contract when it expires. Good customer service and the technicians are very friendly and efficient and willing to answer all your questions.

Very pleased with the service received from Crystal Blue Pool. The technician was very courteous and professional. The approval process from Choice Home Warranty went very smooth as well. Highly recommend this home warranty as compared to other home warranty companies I have used in the past.

Just stopped working on a Sunday, called service number then went online to request service. Had a technician here on Tuesday, fixed most of the problem but something was still wrong so sent another of their technician to complete the fix. Was very happy with the work done.

Live Agent was courteous and professional. Helped me get everything sorted out, and is a big reason why I made the choice to sign up with Choice Home Warranty. It was nice to deal with a live person and not a robot.

Zack the technician that came display excellent customer service during his visit. He was very professional and cleaned everything up after he assessed the issues and address my concerns. Zack explained everything that he was doing. He is an Outstanding young man who is destiny for greatness. Thank you.

Life without a microwave and with kids is horrific. I filed my claim online on a Friday, was contacted by Choice right away and by the repair technician by Monday. He came out asap, professional, fixed the microwave in half of my lunch break, and even explained how to make the part last longer. Super cool to not buy a new microwave! My first experience was super! Well worth the protection!

The automated line is not working properly and doesn’t transfer a call to a customer service agent like it should! When I finally got through to the agent, he was wonderful! If all customer service agents were like him, everyone would be in a much better place!

He was very good but your case managers did not call as scheduled. We pay you on a regular basis and I would expect they y’all would call as scheduled or at least call and explain the issue. Very disappointing.

They were very professional... Said there was not really anything wrong, just keep ice clumps broke up.. On the other hand we had a tech sent out when we first called.. They said we needed a new ice maker. They were very unprofessional.. We are now happy.. It took 3 months but fixed.

We are greatly pleased with the Air Travels AC repair company that was assigned to take of our AC issue. I have advised several of my coworkers to take a look into joining the Choice Warranty program. Thank you so very much for helping us.

After the technician arrived, he was able to fix our pool pump until we have our new one arrive. The technician, Chris was very knowledgeable and very polite. We are actually interested in their service for our weekly pool cleaning. Highly Recommended!

It was so easy to register for my home warranty. I was done in a matter of minutes. They helped me work it into my budget. I read about them through consumer reports. I haven't made a claim, so I hope that works as easy as registering.

I called Choice Warranty on July 19th in reference to my air conditioner, they had someone out to my home within 24 hours even though the problem couldn't be repaired on July 20, 2021. They had someone right back out on July 21st, 2021. This is called exceptionally services. I will highly recommend Choice Warranty to my family and friend.

You guys don't want to pay for anything only substandard replacement. I am very disappointed and a bit angry. I had a bathtub fix leakage, plumber reviewed it and said it needed replacing. He had to get approval but not for what l had. Not l have mix match fixtures, not happy.

Wasn't working but only needed to loosen a screw, too bad it cost me $65. Will be more observant next time. Also given incorrect time of service twice. A little disappointed in the whole process. Left AHS for similar reason. Guess these companies are all the same.

My microwave was about 2½ years old and they said they would replace it as they had sent a technician several times and the same problem kept occurring. The amount was insufficient to cover a new one as I still had to pay for haulage of old install and delivery. They told me it is based on their cost and not on resale cost!!! I still had to pay retail tho!

They had the nerve to blame me for the refrigerator sitting idle for the 3 weeks waiting for someone with sense to work on it.

Jared was very thorough, professional and courteous in explaining Service plan and offering applicable discounts. Already recommended to two persons. Please only send necessary updates to Service Plan and don’t bombard me with other offers or sell my information to anyone.

AMAC Service. The technician was very friendly and professional. Had the job done in wonderful time. Thank you for sending them. This is the type of company that I am very pleased with because they know what they are doing. Good choice!!!!!!

Damien ** have helped me great and finished with an excellent deal. Well done!!! Can’t get this deal anywhere. I’m so happy. My friend referred Choice Warranty is so fast and reliable. Excellent service and deals. I hope I’ll also be getting the same as well.

We had a really bad experience with Choice Home Warranty. We had no ac for 3 weeks and when we called they would just give us the run around or tell us that the technician had not sent out the quote. It does not take an ac company 3 weeks to get a quote. We ended up calling the tech guy that came out and to our surprise they had indeed sent their quote over and he basically told us Choice Warranty was not wanting to pay it. We had to literally fight a whole day over the phone to get them to approve the work order. I cannot believe this is the type of treatment they have towards their customers. I was very disappointed and would not recommend Choice Home Warranty to anyone.

I returned from out of town Sunday and to my surprise that my Hot Water Heater is leaking real bad, I reached out to you all about my situation and received a claim number **, the contractor came yesterday to assist the problem and wrote up the order and took my $75 dollars and call me back and said the claim was denied. I called you all Choice Home Warranty about the problem and found out my warranty expired last month. I haven’t seen nothing in the mail about my warranty was about to expiring in 30 or 60 days. I’ve been with the company for a good bit. I have a case manager but she still haven’t reached out to me yet and I have call her twice today.

Well I can say that most of the Supervisors was nice, most of the ones that answered the phone were no American and read from a screen and just made me mad and caused me to waste my time on the phone, until asking for supervision and they could be understood (but only kept putting me off). There is no sense anymore. Should have to make arrangements to have repairman come to their house on 7 different occasions. All the repairman that came to our house was very professional and wanted to help, but hands were tied due to Choice Home Warranty not wanting to cover things. And we had to wait 14 days to get repair done. In the end after 30 plus calls CHW finally replaced my unit with $ 900 that I had to cover.

Both jobs were carried out to our satisfaction, with minimum delay. Will recommend to our friends/family. Yearly fee for home warranty and service fee is quite reasonable compare to other companies. We have had Choice Home Warranty for over 5 years. Wish they look into their warranty for A/c, something we feel their terms are not fair, hope they change their policy.

I feel that your claim department services for the Technical review is a joke. As far as my experience this time the tech showed me his findings before he forwarded it to Choice and it stated that as far as he see the compressor wasn't working due to fair wear and tear over time. And less than 30 seconds he got text saying claim is denied and they will let me know in two hours. I did a follow up online and it was denied due to #2 not fair wear and tear. As a member for over 6 years I feel that he or she is trying to save money to keep a job by not paying for the repair. I am not someone that failed to service their unit. l services my unit two times a year.

Agent was very helpful. Hope to have a good experience with this company. He explained the coverage in detail. Feeling positive about this company. Agent very knowledgeable and helpful. Please send the contract to the above address. Thank you.

The customer service I received from Albert was amazing. It’s always great to hear someone with a wonderful personality, and is down to earth. He made the experience memorable. Even when, I said to call me back, because I needed to think about it, he wasn’t pushy, as some reps can be. And when I did call back, he remembered who I was. Oh, and great conversationalist as I had to wait for a moment.