Choice Home Warranty Reviews

The initial service company assigned to me is worst. The appointment is keep rescheduled over 5 time for 2 weeks time and they are not reachable in the number given. No follow up from CHW as well. After I escalated CHW reassigned to Sears and they did good job in a single attempt.

The Technician was great but I can not get excited about anyone fixing my refrigerator at this time after waiting 2 months without a refrigerator, having to eat out all the time spending unnecessary money, 1 tech showed up and did nothing another tech showed up and took the payment but no longer worked for the company which was very dangerous and another tech was on his way to my home but decided he was not coming to Petersburg. UNBELIEVABLE SERVICE

The technician was very polite and knew what he was doing. He had my heat up and going in no time. Left everything clean and just as it was. I would recommend this company to anyone in need of hvac repair. They called ahead of time and arrived at appointed time.

The technician was very personable and friendly. He went directly to work and took care of everything professionally. I am very pleased and thankful for the awesome job. I am glad that I have my home warranty because no matter how many monthly payments are made, when you need the service it is peace of mind knowing you can call.

Phil, my technician was wonderful. He has ordered the correct Parts. I look forward to a completed repair next week. Also, I highly recommend Choice Home Warranty. This company has done a great job for me. There was a small struggle to get it scheduled at a good time, but they came through for me.

June 2022 a claim was filed, service call from Ness Application. Part ordered, after much delay new part installed. I was told another part had to be ordered. More delay. On last visit a couple weeks ago. Serviceman said he recommended replacing unit and that he would send that info to you. Still nothing. When I contacted you I was told to file a claim since 30 days have passed. I am very unhappy that nothing has been done. Please resolve this issue. Over 4 months is not acceptable. Do not call me as I am on vacation until 16th.

The technician and his company are excellent. Total Air Mechanical worked hard to get to our job and get it done timely and sufficiently. They listened to our concerns and made it a priority to get the furnace part as quickly as possible to finish the job.

Waiting for repair technician. They are pretty fast. Always had no issues.... Have had plumber come out. Paid my deductible...and that was my only cost... Imagine without the home Warranty.... Plumber charge 80 for coming out then 100ish for repairs....and the bill adds on... Saving and peace of mind.

All of my contacts were courteous and efficient and especially, quick to reply. It's the phrase, so far so good that I would give them. I would recommend them to my family and friends. There was only one incident was refused.

Choice is good enough for me to renew when my time is to renew. When I put in a claim, the timeframe response is usually within 24 hours. For the price you're paying, it's worth what you're getting.

Had to recall to get my email that I was promised the 1st time. Did not get a email or order conformation after 1st call. I hope your company handles problems better than this. I’m not happy having to follow things that should of happened the 1st time.

My water heater started leaking and getting a replacement took only two days. This was great! The only disappointment was the $300.00 charge by the technician for permits, parts, etc. Don't get me wrong, the technician who installed my new water heater was great, but there was no permit and very little in the way of parts. The extra $300.00 for the job was a really big surprise.

Have air conditioning issue and it has now been four weeks and the issue is still not fixed not my greatest experience. Very quick to sell a warranty but not very quick to fix problems when they arise. Let’s see when someone actually comes to finish what was started four weeks ago.

I had a problem with my water heater. It wouldn’t heat water. I reported the problem on Monday, it was fixed on Tuesday. The young man who fixed it was friendly, knowledgeable, and had the heater up and running in about 25 minutes. He even cleaned up the floor before he left. I’m very pleased with Choice Home and recommend it to anyone looking for this kind of service.

We have been using Choice Home Warranty since 2017. We signed a 6-year deal for a couple of my houses. It was very very bad at the beginning. Choice always found various reasons to reject covering the repair claims and each time you had to fight for it. Even if they fixed or replaced parts, they used very cheap products. I still remember they replaced my sump-pump with a crappy one and we could hear the noise even on the 2nd flr. Not just me, other friends who used Choice had similar experience. Now they have improved a lot for repairs since 2021 and we did not have to fight for repair claims anymore. But for replacement, it is still very bad.

Not sure what the letter I received means but it sounds like any further work on my a/c will be on me without having the whole system cleaned. I have had check up maintenance done on system twice a year for the last two years through another warranty company. My first claim and sounds like they are trying to bail on me. All the a/c guy had to do is blow out my condensation pipe. He was here maybe 10 minutes.

The problem was addressed in a timely manner and the work was done promptly and professionally. Communication was good between company and myself. The value of the warranty is well worth the monthly price. I would recommend this company to family and friends.

Choice Warranty has always been good to get our problem resolved. The serviceman is always kind and considerate of us. When something goes down Choice is on top of it. You can call in a claim or send one in online. Choice goes out of its way to make sure we are satisfied with our service. Choice makes sure we understand our policy. They take care of the problem and we don’t have to do anything. I am glad we elected to go with Choice.

After looking for a home warranty I decided to use Choice Home Warranty. After looking at some of the reviews and reviewing the home warranty I had before this one seem to be better for me family at this time.

Sounded like a good deal. Even better when you go for the six years plan. The price made it a no brainer. Sales people seem knowledgeable and very helpful. Answered all my question. We never had a home warranty before so time will tell.

Based on past experience with Sears and my washer covered under the Choice Home Warranty. The techs (2-3 at different times) were unsure what to do and ordered 2 separate parts. Total time to fix the issue was approximately 1 month. I can't wait that long for the fridge. Thanks

I was told if it can't be fix, you would replace it, there is no way l could purchase a washing machine with the amount you gave me. That is false advertising, l am a senior. l don't have the money to buy one

The electrician from MJH Home improvements that Choice Warranty sent was very professional and did a great job at checking and fixing the electrical outlets. He even scheduled the appointment to meet my scheduling needs. I would recommend him as an electrician to someone who is looking for one.

Only I have concern that my appointment was rescheduled three time. Rest was ok. I would suggest to give us a call if the appointment is being rescheduled since we don't always look a the email messages - the tech came and fixed the issue. He is technically good.

McKinney Electric is fast and very knowledge about their work. I would recommend this company to others in the North Dallas area. Jim Greco is the owner, he called us before he came and completed the work as needed. Also, Choice Home Warranty is great with customer service, I submitted online and get responded the next day.

I had a toilet that was leaking water from the tank. Called Jensen Plumbing and they were great. Very nice and efficient to schedule an appointment. Day of appointment continued to receive updates on the arrival of technician. The contractor arrived on time and immediately went into action to fix my toilet. He was very professional, fixed the leak, and cleaned up the bathroom after he finished. I have used Jensen Plumbing in the past and would highly recommend them. When requesting an issue to Home Warranty request Jensen Plumbing. You will not be disappointed.

Choice Home Warranty has helped me so far with filing claims and I have had good experiences with the repair men. Thank you for everything that you do for a recently widowed lady who’s learning all the ins and outs of things.

Mark with Sears Home Service was awesome. He was on time and super helpful. Very knowledgeable about servicing my washer and dryer and gave me tips about different ways to maintain them without having to spend a lot on repairs. Thank you!

The technician was kind and helpful. I hope to hear from him today so that the air conditioner will be working again. :)He said the motor needs to be replaced so I look forward to having that taken care of.

Sears tech responded fast. Came to my home within a few days, found the problem, ordered the part which came to my house. They returned a week later and fixed it within 45 minutes. Choice covered the repair without anything done by me.

The person that I spoke to on the phone was extremely helpful in explaining all of the different service policy options that were available for seniors. All of my questions were adequately answered. So far, I am extremely happy with my contract.

Our air conditioning went out on a Monday night, and I filed a claim at 9:30 at night. Choice emailed me within 15 minutes with an appointment time. I just hope the company they contracted does a great job. We've always had good luck with the companies they choose. This includes fixing our dryer, AC, and refrigerator.

I received my keys for my new house on a Sunday. I now had multiple keys for several locks. I put in a request on Sunday and they have a technician now coming on Tuesday. That's fast and easy. I did not expect it that fast. I think this is great service.

The service has been excellent. Choice has been helpful. I have peace of mind knowing that my issue is taken care of. However, sometimes the system does not allow you to give enough information ‘cause then you have to explain the issue to the person that calls. For the claim I'm going to do today, it's a hot water heater, and I want to show pictures because it's not hurricane-related.

I have used CHW since 2017 and has been Satisfied with their response and care. I just renewed my warranty for another year. The technicians and experts on their roll are professionals and friendly. I recommend them to anyone looking for a great service.

Handled in a timely manner. Would highly Michelin Door company. Fast and friendly door service company. Choice Home Warrenty was also on top of the claim. The garage door was up and running in just a few short days. Great job all around. At this point I have no complaints.

Derrick, who help me with the customer service took good care of me and was very polite, effective, efficient and well knowledgeable in dealing with my issue. His emails were prompt and concise giving me the information that I needed.

Rocco Plumbing was very professional and friendly. They also called to follow up to make sure everything was working as it should. It did take them 2 days to fix the issue as they had the wrong part, however, I would still use their services in the future.

Recently our neighbors having problems with plumbing. My home is same age as theirs. We thought we should have warranty just in case we have a problem. We searched online and checked reviews. We feel that we made the right choice.

We just called to inquire about a home warranty as well as the add-on options - the rep was extremely courteous and helpful in explaining what was covered as well as service expectations. I hope to be able to give as glowing of a review at some point in the future should we need to call for a repair/replacement.

The technician was on time, but he isn't customer-oriented and doesn't communicate on questions asked. I felt as if he was doing me a favor, not pleasant or rude just someone I would not want to service anything again.

No heat coming from the furnace. Did not need to use it prior to yesterday. Nothing came on. Called to schedule a technician to come check the unit. Glad to get such a great customer service rep to help me.

Our washer's control panel went out. The technician who came out to diagnose was great. My issue is with CHW choosing not to replace the control panel. My contract says ALL parts and components are covered. Cost to replace control panel was $413. CHW instead to chose to pay for replacement of the washer, so we will now receive $343 in LOWE'S gift cards. Are you kidding me? For $70, CHW won't honor the contract? Cost to replace the washer (same brand and type) was $848. CHW screwed us here. Will not forget about this come renewal time.

It was fairly ease to get case numbers for these problems. Hopefully the rest will be as smooth. I look forward to hearing from those that they call to workout my problems. I look forward to working with Choice as they work with me in getting these things fixed to exert one’s satisfaction.

I was very happy with Joshue. I was referred to your company by a friend and she received a free month for the referral. I was very happy with the coverage as it was described to me, including the pool.

Wanting and needing a good home warranty for my home in Temple Hills Maryland and Town Center way in Upper Marbloro me and my family need someone that can be there are Johnny on the spot to repair the oven, heat, refrigerator.

No heat. Still waiting for furnace motor. Repair man excellent. Claim not completed. They will contact me when part is available. Choice makes appointments and doesn’t contact or coordinate with repair service. This is disappointing. Still waiting for completion of claim.

My experience has been good overall until recently. My last claim for my Samsung Icemaker was denied based on my having Samsung warranty coverage. That is in error, the refrigerator was there when I bought the house in 2016, The only warranty it had was with Choice. So I am waiting to see how you address my current claim against my home heating system which you repaired last year but has the same problem again this year.

James has come to our home two times within the last month with our two different air conditioner issues. James did a great job in taking care of the situations. He is knowledgeable and very professional. My husband and I are very impressed with him and his work. Thank you James for helping us! We really appreciate your excellent service!

My very first time using Choice Home Warranty was super easy. I made one call and the contractor was there within two days. I paid a small service fee and my plumbing issue was resolved. I LOVE the convenience of having the home warranty. GREAT decision.

The Tech called to let us know he was on his way to the house. Tech was professional & knowledgeable. Was on time and Diagnosed the problem and ordered the part. Will return to install once the part is delivered.

Went on web to file claim and it came up I had filed a claim in last 30 days and it was closed. I hadn’t file a claim that’s what I was doing. I would like a confirmation that this is being looked at and a call that someone is coming out to my home. In order to keep my other units going I had to unhook power.

I received a email informing me that I would receive approximately $450.00 for the replacement of my washer. I was also informed that the funds would be a gift card for Lowes to replace my washer at Lowes. It would cost $1,148.94 for Model#WFW6605MC. I could get the same washer from Whirlpool Model#WFW6605MC on sale for $892.00. At this time I don't feel I am getting a fair price for replacement, and I will have to spend approximately $300.00 more to replace my washer. I think this is very unfair. I think if Choice would increase the amount I am awarded, and send me a check for the amount I will be getting I will be able to purchase the washer from Whirlpool, and I will not have to spend as much to replace my washer.

Lost A/C on the last hot day. Noticed that the fan on the condensing unit outside was not working. Turned off the unit and filed a claim with y'all. Dave from Jacob HVAC was awesome. Showed up earlier than expected. Was professional. Diagnosed the issue, and completed the repair. Dave was very helpful.

I have had 3 technicians “look” at my machine and they all said it was fine. The last technician finally found what the problem was after telling him the situation (as stated to the other technicians). The, hopefully final, technician ordered parts and he will be back to FIX it on the 19 October.

Awaiting repairs, I haven’t been contacted yet; but probably will be contacted by tomorrow Monday. The response from Choice Home Warranty has been great so far. I will call if I don’t hear from someone tomorrow. It should not be too troublesome and I’m aware I have to pay the $85 to the repair person or persons that repairs the garage door.

I Kimberly ** put in a request claim from (CHW) Choice Home Warranty yesterday morning on a problem that I had with the HVAC unit in the attic. The technicians called and informed me that they were headed my way and was it a good time for me. And my response was yes it was. The technicians came and inspect the problem. Explain to me what the problem was. And leave to get the part need. Came back and repaired and fixed the problem with the loud noise in the attic that was coming from the HVAC. They were friendly and fun to talk to. It them five minutes for work. To the technicians yesterday thank you. Yes, I would recommend your services needed.

We called in an issue on our air handler. We have never used our warrantee before so weren't sure what to expect. The technician came as promised and knew exactly what was wrong. He fixed it in no time and did a great job. We are very pleased with Choice Warranty and would recommend you to anyone that asks.

It has been a hassle-free experience from the very beginning of dealing with Choice Warranty for fixing a problem at our house. The repair guy was very friendly and courteous and was on scheduled time. It is pleasure to recommend them for home service warranty company.

Reported water heater out on Wednesday and here I am on Sunday and no water heater. No excuse. Then they say I have to pay $300 because it is not a standard installation. Not true. I have enough knowledge to know that there is nothing different. Stranded install. I need it done. 12am Sunday not done!!!!

Our experience has been very good with Choice. The techs have been very professional and informative in their explanation of the repair needed. So given that, I have no problems suggesting the need for a home warranty and Choice Warranty as the choice you should make.

After using AHS in the realty business, it was only natural for me to get it for our home we purchased 2yrs ago. I also recommended it to my daughter in law with the purchase of their new home. After personally experiencing the Worst care from AHS, as well as my daughter in law, with blatant lies with AHS, I knew we HAD to make a change! Choice was the #1 recommended and I called and Gus got me set up on a great plan for Seniors and it was a done deal. I’m so happy I switched. When I called AHS to cancel, they offered me $100.00 if I would stay. I told them after my experience there was NO amount of money to get me to stay, and that I had already switched to Choice! I wouldn’t own a home without a good home warranty policy…I’m glad I have Choice!

It is SO EASY to schedule with Choice Home and so nice to have a professional work out my problems in a timely manner. The rep went straight to the problem and fixed it immediately. Efficient. Thank you, thank you so much.

I was amazed at the quick response and the great company and service person recommended that fixed my problem immediately!! Thank you. The person sent was efficient and on time and communicated well. Would recommend this warranty company to all my friends.

Gentlemen came out, checked unit. Came back to do a leak test. He sent in good pictures of issue and you made him come back and do it again. No clue why. He sent in new pictures. Hope that is sufficient. Thank you.

This particular claim was handled professionally from start to finish. This was for a garage door repair job. Choice found a tech quickly. Appointment was set 1 week out. This duration was the only problem but once the tech arrived, he identified the problem and fixed it quickly. The door is now fine.

It took more than a week of me carrying clothes to laundromat before I was instructed to find my own repair man. Then they could not find his recommendations. The next day I received an Email that I would receive a gift card from Lowe's within the next 30 days for a new washing machine. This is unexceptionable plus the fact that the gift card offered is 300$ less than replacements that I reviewed on online! Call me.

My washing machine was supposed to be repaired, however, it worked for a couple of days and I had to request service again on the same item. The tech was very nice & did try to fix what seemed to be the problem, but it started back doing the same thing.

I wasn’t here but my wife was and she told me what the technician told her. From what she told me, it was a wonderful job the technician performed. I was very satisfied with the work that was done. I will keep GSM on my speed dial.

The technician was courtesy and polite. He explained what the problem was. He will let Choice Warranty know the findings and they will get back with me. I will recommend Choice warranty to all my friends and family point blank.

I was a previous customer of First American Home Warranty for the past four consecutive years. They have become so terrible with handling customer claims, they left me no choice but to cancel with them and switch to CHOICE. I’m glad I did!!! My very first experience filing a claim with them was nothing but excellent. From the opening of the claims, I had two. Until completion of the claims everything, and It means everything, from opening, communication, efficiency, quick response, to the professionalism of their contracted technicians, Excellent!!!! I hope this never lacks and will continue to wow me, the customer. Thank you again, so very much.

Splash Pool Service was fantastic to work with. They were timely and the quality of work was great. The technician was helpful and very nice. I would highly recommend this company to anyone needing any pool repair. Thank you for the great service.

The technician from 4 Seasons HVAC company referred by Choice Warranty Company came in 2 days after filing a claim to repair my furnace. The technician was very nice and professional. He quickly identified and resolve the problem.

The gentleman that came to my house were amazing, quick and friendly. They replaced my water heater. I don’t have a typical garage due to the fact it has been converted to a childcare facility. So they had some challenges not having the big garage door to go through. They never once acted irritated, or put out! I highly recommend Smith Rock Plumbing to anyone needed plumbing work done.

My claim was addressed very quickly within 24 hours and the repair was done professional by a professional person who knew what needed to be done to fix the problem that I was having at the time. I was very happy with the results and am happy that I have a home warranty when situations like this arise.

Been with Choice Warranty for about 5 years now. Most recent my AC went out in Arizona during triple digit temperatures and within 2 days from start of a claim my AC is back up and running. All is cool again! Over the years I have had several claims and Choice Warranty is always FAST and EFFICIENT in getting these claims completed. I start the claims online and within an hour a Technician is scheduled to come out, usually the next day.

He was amazing. Had a great spirit. I would ask for him and his company again company. The lady who called me was sweet and very professional. He came in, did what he had to do, explained everything I f why the toilet was doing what it was doing and explained what he needed to do to fix the problem.

My thermostat wasn't working. I called in a claim on September 29 in the afternoon. I got an immediate response from Choice Home Warranty and a technician was at my house the very next day and fixed the problem. I was very please with the service.

So far so good! I called and got someone whose primary language is English. This is important to me. I was with First American and every time I called got someone with broken English. This created barriers. We can’t understand one another and I’m getting more frustrated. Choice is a great relief for me

My experience with CHW has been near perfect. My appliance was evaluated within 24 hours of my call. My egift card was approved within another 24 hours due to the required part no longer being available. Unfortunately now I have to wait up to 30 days to get my egift card. Obviously that is meant to help replace the broken appliance. So why 30 days to get an egift card. Seems like that should be available for use within another 24 hours. Had that happened this would have been a 5 star experience.

Choice Home Warranty offers valuable service. Even though this time around the process was slowed due to a few Technicians not fulfilling requirements, CHW took the time to resolve the issue by reassigning a responsive Technician, who communicated the nature of the problem, as well as recommended a resolution. Additionally, the Claims Specialists conducted themselves in a professional manner.

I have now spoken with Roldy ** several times and he has been assertive in his dialogue but patient as I had to do my own due diligence to see if what I was purchasing was what he said it was. Although I have not seen the service side of Choice Home Warranty so far the product seems competitively priced especially if you purchase long term.

UPDATED 10/02/2022: I’m impressed of the 24 Hr Turnaround (Sat. Oct 1st) request for service on my Garage Door from Topline Doors. The Technician repaired the broken Spring however, I had to call them back to fix/replace the Garage Door Motor which had stopped operating as well. I tried calling Choice Home Warranty but the Claim office was closed. The Technician said he would return (Mon. Oct 3rd).

When I picked this home warranty I read the policies fully and I never saw a "limit" to how much they would actually cover if an appliance died. Ok so our $270 microwave died and we only got told we would get a $191 gift card to cover it ONLY to Lowe's. Great whatever we needed a microwave. I accepted the offer and it has been a week, no microwave, no gift card... Usually, when an appliance dies it is one that you would want replaced quickly... not 30 days later. Highly debating renewing this warranty as it seems to not really be worth it.

Filed a claim for dishwasher not draining. Warranty company contacted us with a repairman. Set up appt, repairman came at scheduled time, repaired the dishwasher, but had a personal issue to tend to before he could completely get the job done. Came back later to work finished and we are happy. Thank you.

I have been with Choice for couple of years and whenever I log in a claim they usually send the technician to assess the complaint in a day's time and they immediately act as soon as the assessment is sent to them by the technician. Usually whole issue is resolved in 2-3 days which is excellent compared to other warranty services. Great job Choice...Keep it up!!!

My representative Mr. John Carlos ** was excellent. Very patient and answered all my questions. I asked him to give me a couple of days to think about this. He followed up with a very nice email that went over everything we discussed. He also gave me his call back number which nowadays is unusual. Although he didn’t answer right off, (I’m sure he was on another call), he called me back in 20 minutes. We made the deal and we were done. I’m going to keep his number and highly recommend him with some prospects. Wonderful experience!!

Cynthia ** was pleasant and very professional. She fully explained everything about the program to my husband and I. She made the process very easy for us to want to join this company. Looking forward to referring others to her. Thank you Cynthia.

This was the most frustrating claim I have ever had with a home warranty. Choice gives you the run around and try to delay this process by sending multiple technicians who does not respond or fills out the report. Choice sent 4 different technicians for my problem, and this was reported on 9/12/22 and as of 9/29/22 my air conditioning is still broken. Unacceptable!!!

The technicians that Choice has sent out are very nice and I've never had a problem with any of them so far. I have an existing claim and I'm just waiting for Choice to find somebody. The claims process is fine but sometimes they can't find somebody to work with them. They offer reimbursement if I can find somebody on my own. Earlier this year, I couldn't find somebody that would work with Choice. If I find somebody on my own, they have to call Choice and let them know or email them what the situation is and what the cost is going to be. Then, Choice has to let them know to go ahead or not.

Great salesperson. I just signed up for the total plan with Derrick, He was great. He explained all the options and was very easy to work with. If the plan is as good as Derrick was on the phone this will be a great plan. I will be happy to refer to friends and family. Thank You.

Claim was handled quickly and professionally. The only problem was with the technicians. Received the part. It was the motor. Technician showed up, not the motor but the board. Now have to wait again for the part to arrive. Choice approved the cost for the board, no problem. Great service!

I am not very happy about how I was treated in getting a claim scheduled for my home. I called several times, and each time was an issue. I called one day and was hung up on by a worker. I called the next time and the person never scheduled or did a follow-up for my claim. I had to call again, and it was escalated by the worker finally. I am not happy with the services I have been treated for with Choice. I am not sure I am continuing with Choice.

I would recommend CHW to anyone. They have always provided fast service. Their technicians have been knowledgeable and professional. I have used them for several different appliances in my home and have always been pleased with the work. And I love the savings.

We were very upset about not having any of this covered. Since the bill to replace was over $500, we opted to purchase a new stove. We felt that at least partially the warranty should have paid for something. We DID NOTHING to have it break and I told many people who never heard of that happening. So what can or will you do for us. Lorraine & Jerry **

The person that help set up my account was helpful and knowledgeable about everything I asked about and helpful about pricing. With me being on a fixed income it was something I could afford. The person I was switched over to was so polite and helpful.

The technician was courteous and pleasant. He could not repair the freezer on the initial visit. He needed to order a part. He came back 3-days later after receiving the part. The freezer appears to be working fine now, a week after the repairs were completed.

My water heater was making a loud knocking noise when it was heating water. Call up choice Home # Warranty and quick easy very professional kind on the phone. The plumbing contractor called that night And came out 815 next morning and determined my water tank was defective and would be swapped out. My house is 3 years old and so are all my appliances. My cousin told me about Choice Home and highly recommend the company because he has them and they fixed a few things for Him. Prompt, professional service and so I decided to do it not thinking I would need them for a long time. But to have peace of mind especially as a senior citizen on a fixed income that’s very important to me.

Within a few days of calling we had our new garbage disposal replaced. The process was easy, quick, and we couldn’t be happier. The filing has of the claim online was convenient and easy and they had a plumber to look at it out the next day. Work was completed a couple of days after approval.

Travis came over at 8:10 pm, he had kept me updated of his ETA, got right to diagnosing problem & had the part on his truck, he fixed the drip and was gone by 8:45. Totally impressed by his knowledge, ability & his professionalism, and his speed. I will always request Blue Mountain Plumbing, you will not be disappointed!!! CHW be sure to keep this company as one of your vendors

Had to wait a week to get the equipment to the technician but they put it in the day after they received the equipment. Good experience. AC works great. Mr. ** and his working partner were very pleasant and informative.

I put in the request for a repair for our Samsung Dryer. Not only did I end up with an appointment for the same day but the repairman had the part on his truck so our dryer was restored on the same day. I would definitely recommend Choice Home Warranty to anyone trying to protect against costly appliance repairs.

My first claim with this company and I have been waiting 3 days to get a contractor assigned to repair my bathtub leak. The only responses I get are “You may hire your own contractor and we’ll reimburse you in 30 days” which is an unacceptable response and e-mails asking for a review after each status request call I make. I’ve ignored the other review requests but since they are so persistent in asking me to review here it is.

I signed up on Sept 17th and was told I would receive the contract in 3 to 5 days, nothing has shown up to date, getting a little upset, thinking I might have chosen the wrong company. Please look into this matter.

We currently have 6 different plans on 6 properties. We have been trying your services. On two different occasions your technicians never showed. On one had to wait another week and now on a a simple repair (microwave) you are spending more on parts then replacing the microwave (your cost maybe $200). Technician says he has no control. On a different property 2 calls to determine that a Air conditioner needed replacement. $65 each call plus paying extra parts. Please don’t advertise that it converts it all. It appears to us that you look for every opportunity to charge the consumer. Not sure how happy we are with this insurance product as yes it is saving some money but please tell your sales people to report the truth. Your sales peoples need more training on selling your product. We bought the top of the plans (platinum) but still have expenses on top of the $65 or in one case $130. Think I might try American Home Shield. Maybe their plan works better.

Received appointment emails that weren't actually set up. Called company about the appointment, said they had to set date and time, not Choice. The company worked with me and got someone out. Better communication is needed between Choice and the company they choose to use. It seemed as if emails were just being sent out without checking with the company, which I had to call to verify because the schedules didn't match.

The technicians that performed the repair were excellent. The problem was Choice. I had to make multiple calls and force you to find a company to make the repair in a quicker time, You were ok to make me wait a month to get my repair, I had to force you to do your job. Every repair I have is a fight with you.

AC stopped cooking. The appointment was next day, took crew an hour and we were back up and running. They were courteous and very professional. Offered extra services for later that really improved the performance of both units. Will continue to share knowledge of Choice warranty with family and friends.

I am very satisfied with the service from CHW. Very professional and exceptional service. The service advisor was very knowledgeable and helped me with my situation. I have been and will recommend CHW to my friends and network. Thanks so much.

Our technician, Calvin **, is a very prompt, friendly individual. He assessed our problem quickly and thoroughly. He told me what the “fix” is. What remains to be seen is how Choice deals with it, but that has nothing to do with the fact that Mr. ** was very helpful and competent.

It took about 8 weeks to repair my A/C when all it needed was a capacitor replaced. As for my Boiler the clock is still running. It's been about 6 months and nothing has happened yet other than at least 2 broken appointments and 2 technicians saying it needs replacing and a 3rd giving a replacement cost. No heat or hot water for 6 months is not acceptable but I am at their mercy. What can I do?

Choice warranty is only here to take your money. They expect you to be an expert on how to fix your appliances, but if we were all experts then we wouldn’t need a warranty we would just fix it ourselves. Lord forbid the homeowner, who’s not an expert, gets the diagnosis wrong…you’ll be paying that tech fee over and over again because I mean you (the homeowner) should’ve known that the burning smell permeating throughout your home is the blower motor going out. I wouldn’t recommend that ANYONE uses choice warranty. Customer service doesn’t listen to you so you’re out of luck there. You just have to ride their wave and be happy with whatever service you got. I bought a 3 year policy with them, but I am actively looking for another warranty company ASAP! Choice does not make me feel comfortable as a customer

Repairman was wonderful! He repaired the dryer, was quick and efficient! He was one of the nicest repairmen I have ever experienced. Very pleased! I am not thrilled about the price increase in the service call. Choice Home Warranty has also increased my monthly rate. I’m going to be shopping around.

Bill was very attentive, communicated well. I even missed my appointment and he came back in evening when I was home. When he arrived he figured out issue very fast and explained how to prevent this for the next time.

I had water leakage near my water heater and under my kitchen sink. Choice Home Warranty wouldn't cover the repair of leaking connections and I had to pay out $480 to the repair service assigned to me. ???? ---- Not happy

Our LG stove suddenly broke down and wouldn't start. Thanks to the Choice Warranty, we got it repaired within a short time and we only paid 60 dollar deductible instead of 500 if we don't have the insurance. I am very thankful for having Choice Warranty and would highly recommend it to anyone!

I contacted Choice Home Warranty Sept 24 to notify them my home air conditioner wasn’t cooling. Three days later Moral Compass Heating and Air conditioning arrived. They were professional and extremely knowledgeable. They were able to repair my unit the same day. Choice Home Warranty and Moral Air Conditioning provided excellent service. I highly recommend their services.

I've only had to use Choice once when my air conditioner wasn't cooling. The tech showed up at the door and told me who he was. He went straight out and I hardly saw him again until he finished because the work was done outside. It was all done in about 20 minutes. I was satisfied with it.

I would advise everyone to run from you. You change stories and refuse to show contact wording to back up your positions. Not customer friendly. You refuse cover based not on information from your contractors or homeowner maintenance company but on assumptions not backed by the data,, information provided, refuse to show where in the contract is language to back up your refusal.

Extremely happy with the time response, service, and how easy it was to submit a claim. Got my AC back working in less than 24 hours, I submitted the claim at 6pm and I received a notification in less than 30 minutes, stating that my appointment service was set for the next day before at 1pm.

Lots of help even convinced me to leave AHS. So I'm giving y'all a shot. Hopefully y'all are as good as your reviews say. So far experience has been good overall. Hope y'all are easy to work with. Being in the country it's hard to find good service.

I had the privilege to speak with Case Manager Ronisha ** who was very polite and pleasing compared to my old experience. I have been Choice customer for many years but Ronisha was different. Very promptly called at the preset time.

Chelsea in Memphis helped me with my claim process. She truly epitomizes what customer service should be. It's very rare for me to give a review. Choice needs to recognize this gem. The need for my warranty has been very limited, this assures my renewal. Respectfully Very Satisfied

Stay away from this company. They are only good at denying your claim. They find a way and excuse to deny your claim. I have given them 5 accounts and when they denied one claim I decided to cancel all my 5 accounts. Not real customer oriented and interested in keeping customers satisfied.

Based on information provided to Tech he arrived on site, verified the issue. And because he had brought parts with him for the repair he was able to replaced the part with no issues. The service went very well. I will recommend Choice Home Warranty to my friends.

Service tech was very thorough and knowledgeable. He was a pleasure to work with. He arrived at the beginning of his time slot and returned early with the necessary replacement part. He went above and beyond in terms of cleaning the units mechanicals after replacing the failed part so that hopefully future incidents will not occur. I would highly recommend him.

I just have to say that the Electrician who came to my house this time was magnificent (Glinn from PC electrical services). He corrected everything that the other electrician had screwed up. Very personable and very professional I would highly recommend them. The first electricians that were sent to my house (Ace 10) I will never hire again.

The Service technician didn’t test my air conditioner. They just took pictures and proceeded to give me a sales pitch. They stated Choice Warranty would not replace my AC and I should purchase theirs. As promised Choice Home Warranty denied my claim. My AC is 22 years old and they are claiming lack of maintenance. Don’t use this company.

The technician arrived 2 days earlier because he was in the area. He was not able to repair the fixture, so he ran to Home Depot and got a new fixture and got it installed. Problem solved and everything back to normal within a couple of hours of him initially coming into the home.

After speaking with the technician, he did and acted as he said he would. He called ahead. He was on time. He figured out what the problem was, communicated the issue and fixed the problem all within a brief time frame. It has not returned as of yet.

Prompt professional and came the day after the call. Seemed to know exactly what the problem as soon as I explained the issues. He said he'd call me when he was on the way and he did that. He and his helper were both very polite neat and repaired my problem very quickly.

He did a great job. He Had the part and got it fixed right away. It was fast and he was polite and willing to wear a mask and everything. Once he installed the new part he gave some use advice and we were able to cook dinner that night. Very happy with our experience this time as previous claims took weeks or months to complete

I am pleased with the pace your guys' timely speed with my issue. My issue was not resolved due to product warranty, so the technician that was sent out was very friendly and educated us on what to do and what was needed, also how to replace the part if it was not covered by warranty. I had someone recommended CHW to me. Just found out that family members also have your services. Knowing that I give CHW a double thumbs up. Thank you

Choice Home Warranty has come through for us again. Nice peace of mind that Choice Home Warranty has got us covered in time of need. The pool service company (WaterTex Pools) that Choice sent out has been great! On-time with on-the-spot communication.

I've had Choice for several years and never had to use it. Last week my ice maker broke so I called Choice. The repairman came in two days with the ice maker. He was very knowledgeable and personable. I was extremely impressed that he came so fast and had one with him to fix the problem. I would highly recommend Choice. The service is exceptional. I have since told my daughter, son and friends of my experience and they are getting Choice now.

I bought the Choice Home Warranty plan being told that I would find this warranty better than any other because when something breaks that CHW will either fix it and if it can’t be fixed, CHW would replace it. I come to find out that … just like the other home warranty plans, CHW is no different. CHW's idea of “replacing” a broken component is by saying that I can pay for the part and labor. Which in my case will amount to nearly $3,000 dollars. I feel lied to and manipulated.

AC broke during 1st wk of Aug, took 21 days before being approved a second time. Customer service does nothing but give misleading information. No supervisor available to make a complaint about approval process. After 40 days no AC would only be fixed if $2300 payment is made without invoice of what it's for. The whole experience was one sweaty headache after another for 45 days.

Punctual. Polite. Very professional. Knowledgeable. Easy to talk to. Called me a day early to confirm the appointment and told me what time he will call me. I know he has hours window but he told me exact time. And he showed up on time. It showed me he valued my time.

Technician explained the issue and replaced the part. Technician was knowledgeable and professional. Would give kudos to James for fixing the issue. It would be nice if we have the appointments scheduled in a short time when the problem reported.

The home warranty company sent a plumber out quickly to check on my hot water heater. The plumber was fantastic. Warranty company is difficult to work with. It’s been over a week and I still have a hot water heater. Everything is automated in their system. There’s no way to talk to anybody who knows what they’re doing unless you call the person who sold you the warranty. If you try and call service they have information that’s bad and tell you the wrong thing. If you get assigned a case manager they may not follow up with you.

Excellent service by the technician. Well prepared to complete the necessary repairs. Explained why the line broke and moved it to make sure it wont happen again. I appreciate that. Hope I always get him for any appliance repairs. Thanks.

I was very happy with the technician who repaired my garage door. I would give him 5-stars, but my score is lower only because Choice Home Warranty spent at least an hour of his time once he arrived at my house. I am very aware of how warranty companies, much like insurance companies, spend more time and effort denying or minimizing coverage to the detriment of their customers. My dissatisfaction is due to the fact that Choice Home Warranty did not cover the full cost of the repair on the automatic door opening system. I was left paying the largest portion of the repair cost because even my platinum level warranty contains language that exempts Choice Home Warrants from paying for the wheels needed to lessen the tension that strained the gears in the motor. I plan to appeal Choice Home Warranty’s denial. I just bought this house with a certified inspector signing off on all of the mechanical systems in the house.

I've been very pleased with Choice though I’ve had a couple of hurdles that I’ve been disappointed with. But all in all, compared to what other experiences friends have had with other home warranties, I'm very satisfied. I like that they have a quick response. I have two issues I've had repetitively. My washer was still having the same problem and I I didn't know that I had to call within the 30 days so I wouldn't have to pay again. When I did three claims, I had to pay again and the same gentleman came. He said it was the same problem. I paid the service call and after that, Choice offered to pay me the washer but I didn't because my washer cost twice as much as what they were offering me. When I called back, my offer already expired. I disputed it and nothing ever came of that. I never got a response or my money, and I'm still without a washer.

This is the first time that I would rate my experience with a service technician from Choice as first class. I've been with Choice for 5 years. I've had other service calls in which I was not totally satisfied. I won't go into details. Tier 1 handled this service call. Totally professional, thorough and took the time to explain details of the problem. Choice, I may consider renewing with you because of this last experience.

Trusted Air was excellent. Very professional and made sure the work was done right. I would recommend them to anyone who needs repair to their system. They also called the next day to make sure my air conditioning was working properly.

Young man I spoke to was very helpful. My son has your company for his HOW and recommended you to me as I was not really happy with the coverage I had. They sent repair people from Vegas rather than using people from Pahrump where we live. David has used your services and has been very satisfied so I decided to go with you as well.

Have been an Insured of CHW for several years. Covered causes of losses are handled quick and smoothly. Contractors are dispatched quickly and repairs completed generally within the same day. Overall great coverage...From minor repair jobs such as garbage disposals to major as in my most recent plumbing claim of a bad water pressure gauge.

Fast communication and service. Tech showed up next day after submitting the claim. When tech was checking the unit, Choice rep. was fast in response to questions we had and got it resolved. Now is waiting for tech to order parts and come back to repair.

My other warranty company raise my bill and you guys gave me a deal and then even went further and gave me an option for senior citizen which I truly appreciated, I signed up for 3 1/2 years. I truly appreciate the extra time the gentleman went over everything with me and then I decided to even have a warranty on my rental property.

When it really matters you don’t cover! The HVAC tech was unprofessional and have wrong diagnosis. The coil was hardly dirty! Because of the wrong diagnosis you declined our claim and I’ve stayed with broken AC in the middle of the summer in Florida. I just renewed but definitely won’t next year, very disappointing.