Choice Home Warranty Reviews

CHW is a RIP OFF! Before purchasing this policy I spoke to the customer service rep who assured me they repair or replace. My air conditioning system is kaput. They emailed me they will not replace it because it doesn’t fall under their guidelines to replace it. They absolutely will not give me any help credit wise at all. So after paying for this policy for three years I’m told I get nothing. They won’t even cover the labor or some of the parts. It’s just all or nothing and I get nothing. CANNOT RECOMMEND CHW!

I had Choice before when I first purchased my home. The one time I needed the service I didn't get any help, decided to give you guys another chance. Hope it's better this time. I really hope Choice stands for what they say they stand for.

I am a new client of CHW having recently switched from another popular HW company. As a senior citizens, I need help with maintenance of my home systems and appliances. The original plumber assigned to me stood me up after having me wait all day and didn't bother to contact me and after two more days CHW emailed me with advice that I try the reimbursement process to resolve my problem. After all that my claim was denied!

The Repairman was on time and efficient. He repaired the machine. He wore his mask. He accepted a check for payment. I have already recommended a friend to your company and she is now a client of yours. Thanks for your availability and your services.

Updated on 05/11/2023: After one and a half years I've needed them twice. Both times they were efficient and saved me significant money. I was skeptical, at first, but so far I have been pleasantly surprised.

Great so far. Hope to continue. I am a guy with few words. I tell it like it is. So far you have been really helpful. Thanks for your support. Please continue discounts. I am a veteran and senior citizen.

It took 5 days to get someone out to repair our air conditioning. We had to get our salesperson involved, luckily it wasn’t too hot outside. However the young man that came on Friday was great, very efficient and professional. Had the unit running in no time. Would definitely use him again.

I have a water leak that has taken time to detect where it is leaking from. Today I am hoping we are close to finding where it is so that it may be fixed and the matter resolved. That's why four stars. Has 3 visits and still waiting for this to be fixed.

The technician came out. I told him that dryer was heating. He said my problem was in the back. I need to have the vets claim. He did not check anything on the dryer. He’s not pulled out, look at it. He did nothing except take a check for $75 for something you could’ve told me over the phone. Fortunately I have a nephew that has a wire. He put in the vent and it had a cramp in it and it opened up. It’s not working. I will not be renewing my policy with Choice.

The tech they sent out was excellent. He was knowledgeable and seemed to know exactly what was wrong. Had the part in his truck and was able to get the unit running before he left. Hope we get him again.

My washer is not washing and needed HELP, Tech informed me that parts are NO LONGER available for that type of washer. My Dryer is NOT drying my clothes. Tech ordered a part for it. Tech was very Professional and came in a timely manner. He also accommodated my time, not his. He was EXCELLENT!!!!

During the past three years I requested service maybe three times and was very disappointed with the lack of service and compensation for replacement items. Microwave oven went out and after paying service charges I had to replace the unit. Choice paid out for the unit but was $100.00 short of true replacement value. My hot water heater ruptured and required replacing. Choice didn't cover that damage so I had to bear it all by myself, after paying for a service call. It would be very helpful in my opinion that when we call in for service if we could determine somehow if a repair is possible that would be very helpful. I just don't like paying for a service call and then having to pay another cost for a replacement item. I paid $1500.00 for a 3 year service plan and feel abused.

Customer service was good. Kurt was very thorough in answering my questions. He’s a very good seller of your products. I hope the service itself meet my expectations, and I hope and pray there are no hidden loopholes that were not disclosed. I’m anxious to receive my information so I may go over it.

Except for the fact that the technician was provided with an incorrect phone number for me (not his error!) the service was timely and efficient and the technician was very pleasant and professional and he took care of the problem.

The process of placing the claim and getting a technician is fair, easy and straightforward. I do not agree with Choice not following their own policy and taking of my damage component. I have filed a appeal. I called and spoke to the claims person on the initial email.

Friendly, fast and professional. The repair technician even came early in this busy season!! So glad we chose to get the warranty! It made this repair stress free! Only had to pay a service call fee and it was done.

The company was running behind but they gave me a call to let me know and called me again to give me a update of when they would arrive to our house which I appreciate. When they arrived, very professional and did a nice job with the repair.

I was refused service under the claim of preexisting condition when both my units were working when I joined Choice because I had coverage that I could have used up to the day I joined I was covered by a warranty that I didn't renew because I thought Choice was a better company for my budget. I never had a problem getting service on anything and would recommend them to anyone that could afford the price. I am 78 and the heat on the gulf coast is awful. I have proof that my unit was working when my policy kicked in and that it was working. Anything broke has a preexisting condition or it wouldn't need service. As for the difference in the parts on my old unit, it was probably because that was the only part because the unit is old, but it worked. I expect my contract to work for me amicably or I won't hesitate to seek expert advise. IT AND I AM HOT.!!!

The service by assigned provider was timely and restored the garbage disposal to use, it was highly appreciated, however, they do not accept check payment. This was an inconvenience because I was not alerted. Next time let me know the acceptable mode of payment ahead of time.

Choice Home Warranty has always responded in a very timely manner to any need reported. The service person has been knowledgeable and professional. They cover all the things they say in their contract without discussion. This is a very dependable company. I definitely recommend Choice!

Had a great experience and my plumbing error seems to be alright. The dispatcher PJ was very friendly and helpful. The technician was nice and knowledgeable. Thanks so much for great service. Will use this company again for my plumbing needs.

Great technician! Very experienced and I would request him for work in the future. Very professional and a great communicator. He made a stressful repair end in a great experience. I am so glad he has partnered with Choice Home Warranty.

I made a claim on 6/28/21. The claim and repairs were approved. It is now 9/5/21 and nothing has been done. I have spent the entire Summer in Texas without air conditioning. CHW is aware of this and keep requesting reviews. This is amazing. I hope to have air conditioning by the Winter.

Today I made a new order for evaluation for my air conditioning system not cooling. I submitted an order via the internet. I promptly received a return call from a Choice Employee, he was very efficient, polite, and knowledgeable. He said I would be receiving a call within 24 hours. I am looking forward to receiving their call. Sincerely, Vivian D. **

Choice Warranty is an excellent company when it comes to your home appliances. They are so quick to reply to your request as well trying to do the best they can to repair them, if that don’t work then they will have them replaced.

I called to make a claim and the lady on the phone was so professional and courteous. She scheduled someone to call me back to schedule my service for hot water heater. I am waiting for them to call or email me so I will have my service scheduled.

I don’t know how to assess the work of this company? I don’t have high voltage in my house for two weeks, I don’t cook food on my electric stove and I don’t dry clothes in a tumble dryer. They seem to be doing something, but there are no spare parts and everything is very slow.

Sears appliance repair was very good. On time and tech was very knowledgeable, repair complete in less than 30 minutes. They followed the covid rules masks and booties. Thanks. Now my wife is happy. The 75,00 fee was worth it.

Was happy with my experience on purchase. The sales person wasn't pushy and allowed me the time to ask questions and his response was not lengthy. He explained the options that were available to me and helped me arrive at the best policy for the money. Hope all your people have the same attitude.

Technician was fast, friendly and knowledgeable. The process was quick and easy. I like that you can do everything online. I hope I don't need to use services again but if I do I'd want the same tech.

Reviewed what I needed to do so it would not happen again. Very My question. To you is keep me better informed on your changes in your service. When did my amount go from 45 a visit to 85. Just saying?!! Mike **. The service was 5 star.

Great service! Wish it was quicker but that was not Choice fault. Love the fact we have Choice with our new home. Make home ownership less stressful. Love how easy it was to submit a request online. The service guys was extremely nice.

I don't understand why you turn us down for order for duct work. Every time it comes to a major job we always get turn down, what's the use of us paying for claims you keep denying, I think we need to look into this a little deeper.

Dwayne responded to my call for refrigerator repair on 9-2-21. Naturally, once he arrived, the fridge was on its best behavior. I tried to leave a review for Dwayne yesterday (or on Friday), but I couldn't sign in with my Google account, and I gave up. I wrote a review, but I couldn't send it. At any rate, Dwayne was courteous, thorough, and knowledgeable. He gave me a few good tips on refrigerator care and on how and when to begin shopping for another one. I appreciated his service and his expertise.

Our tenant called regarding no air conditioning. I called our home warranty, Choice, and left a message. I got an e-mail stating that an appointment was made. TJ from Ultimate in Mesa came out to the house and made the necessary repairs. He was very professional and thorough. I would recommend Choice Home Warranty and also Ultimate Pro Refrigeration! Very satisfied!

Ecolamp diagnosed the problem, solved the problem, and also cleaned the fan while it was down. Knowledgeable and thorough, and extremely polite and professional. Excellent service. Worked on Labour Day weekend! I would highly recommend this provider, and thank Choice Home Warranty for sending them.

My AC broke on the weekend, and I was not able to have it serviced until the following Wednesday evening. Choice Warranty took care of contacting the service technician and scheduling the appointment, but because my AC broke on the weekend, I had to wait a few days with high outside temperatures to have my AC unit serviced. However, the technician was able to fix my unit and arrived during the appointment window. Overall, I am satisfied with my service.

My A/C stopped cooling in the middle of the night in the Florida summer heat. I have COPD and not having A/C causes breathing difficulties. The friendly repair tech arrived the next day and quickly got the problem fixed. I made a good decision when I chose Choice Home Warranty. I will recommend them to family and friends.

He was very knowledgeable, friendly, on time and gave a very good explanation of what was going on. He explained what was wrong and what he could do to fix it. And with the washer he explained that he didn’t think it was repairable. Then he walked me through the process of the company where you do a buyout of the machine. He’s been to our house a few times and I’ve been very happy with him each time.

Choice warranty is a waste of money! If we could get a refund and cancel, we would. They never approve anything to be fixed and end up wasting money on a service call each time. Our entire basement flooded recently due to a water break and nothing was covered. We’ve had a horrible experience with choice and would not recommend them to anyone.

Our pool pump quit a couple of days before the holiday weekend. Choice could not secure the services of a repair person, so gave us the choice to find our own technician. Our electrician found and took care of the problem so our pool is back to life. We thought this was quick thinking on Choice's part.

I’m so not sure what all the technicians did with my Ac, but it is still not cooling, I keep it set on 80% and it shows that It is running 83% inside the house, because of this AC, for the last couple of months, my electric bill has very high, as $500. Too high. It’s a very old unit.

The company that fixed garage door was very professional and did an awesome job. Would recommend that Choice Home Warranty continue using them. The Technician was very knowledgeable about his job and left the area clean. He explained how to use the opener and did a thorough explanation.

Technician ran the washer without clothes and it “drained”. Told me it's normal with front loaders. His company guarantees svc for 30 days. So I will see how it is with the laundry. I gave 5 stars because of the guarantee.

Family of 5 was without a toilet because CHW would not quickly respond to the technician. Reported the problem on Thursday and tech could not get a response until the first of the following week. 5 days without a toilet for a family is ridiculous. CHW should be able to give techs a quick response or at least a reasonable time frame. Would never recommend CHW to anyone.

Hello, I submitted a claim and the 1st technician that was assigned did not answer phone or show up. The 2nd company/technician showed up at the assigned time and was very professional/knowledgeable. He is coming back next week to fix the issue. Thanks again!!!

We just signed up with your co. So I'm not sure about your company just yet. It's hard to say yet until we can use your services. Sept 4th 2021 is when we signed up. Your representative was very professional and helpful though so I can rate his performance.

The technician was very quick and helpful. He explained the problem and the next steps in the process. The only issue I have is I would have liked to receive a copy of the report; either from him or Choice.

Very god job. Technician was professional and polite. It was easy to fill request online and info was promptly posted on email. I had problem to reach rep over phone call. All over god service. I will propose CHW to my friends.

I used 3 home warranty companies. But the previous two companies were really bad. You can't review, and you can't even send emails. Even if there was a problem, there was nothing I could do about it. But the Choice Warranty made me happy with a really great system. Thank you.

Service request was filled quick. Had a appointment scheduled the next days after I submitted the request. The tech came on-time but we were charged for a service not covered with the warranty. But I'm happy our air Condition is working again.

The first Account Executive that called was awful. He said he wasn’t trying to sell me anything because he is an AE and has to make calls once a month so if I had questions he’ll send an email and I can call if interested. Daniel called and was AMAZING! He was kind and informative. You can tell he prides himself on providing excellent customer service and that is what I was lacking in my prior home warranty company. Thanks Daniel!

CHW emailed the next morning with a Saturday appt. I phoned the office to see if I could have someone come out on Friday. CHW said that was the only appt available. I noticed the tech was coming from the Baton Rouge area. I asked if they could find someone closer. CHW stated that was the only tech available. On Saturday I received an email stating the tech had to reschedule and couldn't make it out until Sunday. I've been in the heat for three days. This is totally unacceptable. I'm very disappointed in CHW.

I had two claim and until today no one call me back, they suppose to do in one day. I accepted a Lowe's gift card and it will take 30 days. I am really disappointed with this company. I will need to find another one.

The repair men were great, but the cost of repair was high. You gave me a minimal amount to buy a new microwave in Lowe's gift card that may take 30 days to receive, but I need a microwave now. At least I get some money, but I will have to buy a new one out of pocket before I get the gift card. A little disappointed.

Dryer will display D8-D95 codes intermittently. Tech went through several diagnostic steps including making sure the vent was clean and could not make dryer repeat problem. Tech asked that we photograph codes once they reappear and text them to him.

It was the way it should be. I still not happy with my experience with my dishwasher having to wait so long for money plus the pay off for it was not enough. I purchased a use one and my money is going to Lowe's. I need it sent to me. Happy with my experience with washer. Still up in the air about your company. What I went through on my other claim not happy.

The technician called me and said that if he came to fix the problem I would have to pay him because you guys owe him money and he can't get paid. So he came and added Freon and I had to pay him. Then I called you and got some woman who barely spoke English and I guess she said that you don't pay for adding freon. Why do I pay you if you won't pay when something needs fixing? No I'm not happy with my first experience.

I was told that my claim was approved and let the tech start. Then the claim was denied. Choice twice has put the WRONG INFO in for the claim. I am now out $830. I have called and email and cannot get a response from Choice. The claim has been 5 days now. Oh, there is water damage to my walls and floors. I had to get my OWN TECH out here. Their techs were going to take 4 days to get here. This needed address ASAP. Drain clogged in the washer and kitchen sink. It was a soft clog.

Suarez did a wonderful job explaining to me the reason water was going through my ceiling a wall. Very professional and nice. Took care of the problem really quick and let me that’s the problem was taken care of and showed me the part he replaced.

Very pleased with the responsiveness of Choice Home Warranty. Online claim was too easy. Garbage disposal broke yesterday around 4 pm, we had a new one installed by 830 am today and we live out in the boonies, no hassles and no questions asked.

Flexible in order to come fix my garage door the next day after I submitted my claim. Called and emailed to update exact time. Explained what was wrong, what was covered/non covered in my policy. Remaining cost was reasonable. The 2 techs were very friendly and efficient. They cleaned up after themselves. Would highly recommend them.

Tech was friendly, courteous and professional. He arrived earlier than scheduled which was convenient for me. He diagnosed the situation & corrected the problem in a timely manner. I would recommend him for other jobs. I was pleased with the outcome.

Very good experience. Technician diagnosed the problem and fixed it right away. It was a micro switch and thanks to the warranty I paid $65 and didn’t have to pay for the switch. Choice warranty was an excellent choice for covering my appliances.

Even the plumbing company was shocked that you refused to pay this claim. Your company is useless and a waste of money to buy coverage. You negotiated one claim and refused the second claim as preexisting unless we give you our inspection report which is a personal document that we paid nearly $2000 for. After some calls, I found out that you are the worst home warranty when it comes to paying claims and we absolutely agree. It’s not worth the time or effort to file a claim with you which unfortunately also gets you out of paying on any claim. You just take the premium and run. You’re not accredited by the Better Business Bureau which is understandable because you’re a rip-off company.

He was able to change the motherboard of the opener. This was possibly due to the fact we have been having blackouts frequently. His service was quick and thorough. All of my devices are working now, the remote for the car and the panel on the garage.

The garbage disposal in my house leaked and exposed to the electrical wire. CHW sent a technician over and replaced a brand new one. I am very happy with the service and would highly recommend Choice Home Warranty to my friends, family, coworkers and relatives.

This rating is not about the technician, it is about the company, Choice Home Warranty. I first reported a problem with my AC unit on on 7-25-2021. I have had to call back 2 more times since then because I continued to have problems with my AC unit. In 30 days, I have paid 3 service fees - $225. This is not fair and will not be renewing my policy when it expires.

We live in Arkansas and it's a 110ﾟ in the shade.. I called Choice Home Warranty because our air conditioner went out. They had someone out the next day. The technician was very friendly, did his work very quickly, checked everything and made sure everything was fine. It was a absolutely great experience.

The second air conditioning unit wasn’t working and the technician that you sent came in and figured it out and now my AC unit is fully operational or working properly. Anytime I have AC problems please send the same company out to service my unit. I believe he said it was a conductor replacement.

I was very happy with the service, that Choice Home Warranty has replaced my garbage disposal with 24hrs. I have been with Choice Home Warranty over 6yrs now. Now I am a VIP customer, I have signed up for another 6 yrs. Yes I love their service.

1) Two service companies have not adhered to the scheduled appointment, and their telephone numbers are not working most of the time, so I can't call the technician. 2) One service company was incompetent; 3) I made a claim for a tankless water heater. The person who took the claim failed to put that it was tankless so a service company came, and charged $65. But Choice doesn't cover these water heater. Why wasn't informed when I made the claim?

I am very pleased with their service and the timing of getting things done. Only once did they have me find my own technician to do a repair. I ended up having to pay him over $700 and I was never reimbursed.

Good & fast service. Technician knows what he’s doing, didn’t take long for him to know what is wrong with the air con & immediately fixed the problem. He is polite & courteous. CHW scheduled an appointment immediately. Thank you. Appreciate your service.

Service reps cannot communicate well in English and very confusing. This is very frustrating!! We have been without a fridge going on 4 days now. The service reps never contacted me to let me know the status of my claim.

My Washer/Dryer (in one) pump was not working. A gentleman from Sears came out (took about 4-5 days to get help here). He was able to fix it pretty quickly and did a great job! I am please with the work he did. Would have been really wonderful if they could have made it out sooner. Thank you, Aimee.

Purchased a home warranty for 13 months, received 1 month free. Gave three stars as I explained more than one. I could only afford one year at this time. Other than that I was happy with the service and the rate.

You denied my claim for the spring on my dishwasher saying it was not normal wear and tear. If you know a way to get the dishes in and out without opening and closing the door, I sure would like to know. Denying this tiny claim makes me scared to death what would happen if I had something major. I PURCHASED your "coverage" to sleep well at night...I DO NOT!!! And I DO NOT recommend your company!!!

A circuit board in my A/C went out, I don't have A/C to half of my house. It's 107 degrees, I have two children ages 2&3 in the house. It's been a week and still nothing from CHW, the case manager didn't call at the assigned time, and there's no way for me to contact them. Bottom line, I bought the house less than 6 months ago. I read the CHW website, and CHW isn't delivering what they are advertising. Honestly, I thought I selected a quality company. So disappointed.

Nothing I ever need fixed is covered under your plan. There is always a convenient "out" that you can find. Doesn't matter if it's plumbing or air conditioner. You always decline to cover. Even some vendors you have sent are not happy with you.

The tech was very knowledgeable. Great work. If I have any problems ever I will ask for this company. I am very pleased with this company. I am so thankful for this company. Everybody can't do the job right. Excellent

Tal did a good job of explaining things to us and we really appreciate it. Got us a good deal. As soon as our coverage starts will let you know how good it is. Until then hang on till we get our warranty and we understand what is going on so until all that happens I might not have to give you 5 stars but you're going to have to wonder what I'm going to do. I can't give stars for services I have not gotten.

Sears sent their best through my Choice Home Warranty and he looked at my refrigerator, diagnosed the issue and has ordered the part. He was very prompt and he got in touch with CHW efficiently and found out they approved my refrigerator to be fixed. They will pay for the part and all I paid was the $45 fee to have the technician come.

Called Choice Warranty about my AC going out and within 20 minutes they had set up an appt for the following day with an AC company. Ac company came out the following morning and fixed it. First time using my warranty and I’m happy it all went smoothly.

Luke ** was great to deal with and very fair. He explained everything in detail and made sure I understood everything. I think I would recommend Choice to my friends. They seem like a good company. I used them one time for a problem with my pool and they took care of the problem.

We love Choice Home Warranty. They are always very prompt, the service is great. They provide quality repairs or replacements. The service people are very professional and good at their job. We are very happy and would recommend them!! Thank you Choice!!

A/C tech was very knowledgeable and completed the job, A/C is not running when on generator at this time. Repairmen added a hard start kit to my a/c unit but that didn't repair the problem, I contacted the generator company (Generac) and they are sending their head electrician on the 8th to check out both my a/c and generator, he suggested a stall/start kit might be needed as well. I told your repairman I would let him know for his personal knowledge, in case he has the same problem with another of your customers.

Tech inspected motor. Cleaned dust off. Turned on switch. Still not working. Went and got a new motor plugged in. Fan works great. Fan is very quiet. The tech vas very polite and very friendly. I was very pleased with the work that he did.

Item did not grind. Cut electricity to grinder. It took the Plumber less than 10 minutes to take care of issue. He arrived early with tool in hand. Very personable and knowledgeable. Have contract with Choice Home Warranty for 15 years. Company has always served my needs perfectly. Submit problem and before day is over a service person has been assigned with date and time for their arrival. It has always been at time and day convenient for me.

Evidently was under the wrong impression. I thought after I gave all my information the part would be brought the day the TECH was assigned to check my refrigerator the part would be with him and the unit (ice-maker) would be fixed. I guess I was wrong. I had to wait for approval but pay my co-pay and the part would be ordered. Got a notice it would cost me another $156.19 because of an upgrade which you're not required to pay.. Funny thing is the part costs $337.00 is that before or after thee upgrade?

The phone call for my service was quick and pleasant. And the turn around time for the repair was the next day! It was my first time having to use them and they were great. I would recommend this company

The sales rep that I spoke to (Todd **) was absolutely amazing! He was so helpful and informative. I would definitely recommend CHOICE HOME WARRANTY because of him. He explained my package to me, he told me what I would be responsible for when a contractor comes out and when my policy would be effective.

He was very professional in his field. He did a good job. He was polite. He explained everything he did and why. He let me know what was my problem in that area. He was very patient and thorough in his explanation on what was wrong in each area of concern.

Called Choice Warranty and the CS agent was nice and took care of my order right away. The technician was very knowledgeable and polite. My AC is now working good. I will definitely recommend Choice to my family and friends.

Terrible service from Choice! Our dishwasher could not be repaired so they offered us a cash settlement. It was about one third of the cost of a new one. They claim that is their cost but refused to come and install a new one!

Great technician and the best CHW. This attorney borrower is an FLA-based Attorney and founder of his business group, and currently lives in Puerto Rico for lower taxes and goes back and forth a lot between USA/FLA and Puerto Rico. This is will be a "2nd home" (non-homestead) and will travel back and forth from Puerto Rico to GA and also lease the house during the Masters for $150K/week. The attorney profile is listed and contracts are attached for your quick review.

The claim was easy to file online, the appointment for the technician to come out and assess the problem was quick, the technician was courteous, professional and knowledgeable and the final decision for a resolution of the issues were quick and fair.

First of all, my technician was fantastic, as was the entire staff at the Southwest Septic Systems office. That said, I have had my home warranty with choice for three months, I have attempted to use it twice and have had to find, hire, and pay out-of-pocket significantly more than my deductible twice. Very disappointed...

Took two weeks to get a technician. First time to use policy. Technician was professional. I talked to many reps from Choice. Altho they were helpful they weren’t able to speed up the process. It was the last rep I spoke to who actually told me of other options, which was appreciated. This is a pricey policy, you got the first three years without any calls. I’m thinking all home warranty companies are the same, yuckie.

My technician is great! He found the faulty motor problem quickly in his diagnosis. Unfortunately, we're waiting on a replacement motor since it's a special one, and it's difficult to be patient in the heat. I do hope Michael is the technician who comes out to make the installation.

Outstanding company. They are fair and abide by the policies in the contract I have with them. The customer service reps are polite. Emails you send on your account are always answered. I have been very impressed with how they have handled my recent claims. Great value for the price as well.

The technician was very communicative, calling me in advance of the appointment and also to let me know he was on his way. He was professional, listened to my concerns, and diagnosed the problem quickly, then ordered parts promptly to get our appliances repaired as soon as possible.

I am disappointed in 2 of the CHW representatives I have dealt with now, as both reps made incorrect orders for me. Today will be my third attempt to get the right order. I have a faulty kitchen appliance called a Kenmore Range Hood. The extractor fan switch will not operate. Twice the order has been for an electrician to service a ceiling fan and the electrician says that is not his job it’s a kitchen appliance. I will be speaking with a supervisor today if I do not get the right order.

The technicians that have been to my house were very knowledgeable and presentable. That is why I am giving a star. I had issues with my heater all winter and had to use a space heaters because the issue was never fixed. In fact the technician stated that the unit just needed replaced. Choice did not do this so it looks like the outcome for winter will be the same. Now summertime my AC is not working. It has a leak and my understanding it needs replaced also. Choice has instructed the company that works on a/cs to put a chemical in it to stop the leak. Such chemical that many places no longer put in units for certain reasons. So I am stuck at home summer weather, just had a major surgery and not dealing with the heat very well at all. Would I recommend choice? Absolutely not. They have no compassion for their customers.

When I first became a customer with CHOICE (06/2020), I had a rough experience at first. The young lady beat me around the bush when it came to getting my AC fixed; this is when I got their manager David involved. Ever since then, my experience with CHOICE had been great for the price I pay. I usually always have someone out within the week I call, and the employees who take my claim are always professional, informative, and helpful.

I had issues with this dishwasher last year. Choice Home Warranty sent a company to repair the problem. The company said I needed a new motherboard. Choice Home Warranty decided not to pay for the repair and pay an amount for a replacement. We agreed on the amount and I completed the claim online, but they never sent my check. Unfortunately I had two major floods in my house between then and now (one turned into a mold situation), so I had been working on fixing the house after those two issues and realized I still had not received the check.

I bought a home warranty. For 3 1/2 years, on three different properties. Last week I put in a claim for one of the units air conditioning system. Only to find out that it is not covered for whatever reason and the unit is only two years old. I was told it was a pre-existing condition. Since the unit is only two years old and it stopped working last week, I was told everything would be covered. Then I found out they are covering nothing! Why even have the coverage? I canceled the coverage right away. Don’t waste your money!

The technician came on time, was very proficient, and got the job done. The response time of placing my problem with Choice Warranty was amazing! Would definitely recommend to friends and have been a client for at least past 12 years.

I was very pleased with the service of the technician. He arrived earlier than expected and completed the job. He also explained what needed to be done. He made sure that I was pleased with the work he did. I am not pleased with the way CHW handled the claims. Although I called and explained why I didn't file claims at the same time they still would not scheduled them at same time. This cost me more money and then the second technician called to cancel which was also an inconvenience to me. Now I have to waste another day waiting for another technician.

I called in on Tuesday and didn’t get here until Saturday afternoon after I begged him. He was far from where I lived but I am older and couldn’t go another day with sir. Once he got here he was good.

Overall customer service was fantastic. I filed my claim at 7:30pm and they were here the very next day by 2:30pm for service. The gentleman I spoke with earlier in the morning to ask for a call upon arrival, was extremely friendly and helpful. Elizabeth fully replaced my spring suspension and was in and out within the hour. Super quick but efficient work. I would definitely refer this company to anyone! This was my first call for service in my new home, and this team definitely made it a very smooth and easy process for me. Thanks for the awesome customer service. You guys rock!

D&D garage door services pushed back arrival time 3 times and Technician never arrived at scheduled time. Had to call at 7 pm just for them to say they won't make it. They didn't even call to let me know they weren't going to make it. Missed work and never received any service.

Updated on 09/08/2021: I was very pleased with the response when I called to report a problem with my icemaker. The next morning it was working fine and I had to call and cancel the service man call. They were so nice and sent me an email telling me that it had been cancelled.

He was very pleasant and knew his job, on time and very respectful. He went the extra mile to research what was wrong with the oven and got it fixed in no time. I was so pleased with the job, that I recommend Choice Warranty to my neighbor.

Yes I was just called today to get with Choice Home Warranty. The rep was very informative and polite. He took the time to explain all the coverage to me and told me when my warranty would go into effect. So Everything is now set and ready to go. Thanks CHW!

The technician was wonderful and fixed my issue. However the issue I have is it took over a week for the appointment and when you don’t have a working refrigerator that is a long time. Much easier to live without any other appliance!

The electrician came to disassemble the electrical panel and made sure that the breakers did not work, promised to order online and install in the near future. We have been waiting for a week, we do not prepare food and do not wash clothes.

Our hot water heater broke. The technician sent by Choice told them what parts he needed. Choice wouldn't authorize all parts. The "expert" at the phone knew better! So just 1 part got ordered. After almost 3 weeks of having no hot water the tech came today, put in the authorized part and guess what- it needs that other part. Choice still does not want to pay. The company is fixing my hot water heater and said they will fight it out with Choice. At least someone cares! Choice's customer service is zero!

I wanted information about your product and pricing. I am already with a home warranty company and just wanted to make sure the numbers were better. Your sales people wouldn't listen, kept selling a product I was already sold on, and then ditched the call as soon as they realized they weren't going to get a commitment out of me that second. I did my research and called back and purchased. Then came the push for the 3 year contract. I have not done business with you one single time yet, why would I sign a 3 year deal. STOP!!!

The representative I spoke to on the phone was very informative, helpful, not pushy at all. Spoke of pricing and coverage very well. Also covered what I could expect from them. It was a very pleasant experience. I am very happy with his service.

The company that came out that represented you for my pool was 100% one of the best companies I have had to deal with in the past 17 years living in Las Vegas, truly a professional company. Thank you.

I signed a contract for 2 years and never used it. I have a water leak in the bathtub and the faucet is slightly damaged. When I asked for a repair, the person who came to service only turned the steering wheel a few times before going. I absolutely do not recommend signing up for this company. I don't know if the reviews are good when I search for this company on Google. Counselors do the same things like parrots and are not helpful at all. I think Google should never advertise for these companies.

My AC failed on Saturday August 7th. I made a claim via e-mail and phone that evening about 7 pm. I had a quick response to my claim via e-mail and text message. I didn't receive help until Tuesday August 23rd. The repair tech showed up Friday the 26th. A day late. He stated he didn't have my phone # to call and say it would be the next day. He submitted a diagnosis on the same day, and again on Monday the 29th. On Tuesday the 31st CHW denied my claim. It took them way too long to find a repair service that would ACCEPT my work order. They had to look outside of my general area. They have "cookie cutter" responses to e-mails. This was my first claim in the 11 months that I had the service. My monthly payments were automatic via credit card. I was charged a $75.00 service call fee and my claim was denied. They were quick to give a cause of the failure... Not the repair tech... He just gave a diagnosis..

My sales rep, Keisha **, made me feel cared for by checking on the best deals for my warranties. I had a renewal at one property and was in the process of purchasing another. I was able to obtain good coverage for what seems like a fair price for both. I appreciate the effort.

Updated on 09/25/2021: Experience could not have been better. A/C went bust during the night. Submitted claim online. Got confirming email w/in 5 minutes. This was 8am. Got 2nd email confirming who would do service w/in another 15 min. Got a call from service company w/in another 10 minutes w/ available times. 11 am tech arrived and quickly diagnosed the problem. As he had to remove a burnt out pump motor in the evaporator pan. Gave me a choice of repair options. Chose to have a new drain line installed which solved the problem. Then gave me the option of ordering a replacement pump that they would come back to install w/ no further charge. Don't know how it could have been better!! Weather Tech services was the provider & would highly rec them. Timelines... 8am filed claim, 11 am tech on premises, A/C running again by 12:15!!

The Technician was on time, clean, non-smoker and very professional. Would prefer him every time. Did a great job in the time frame he said he would.. Cleaned up after he finished. He told me exactly what was wrong and where the part was coming from. They also worked with me on the time to come.

Repairman came the very next day. Was here awhile. Had it repaired and was on his way. I was so impressed that he came within 24 hours of my call. Thanks again for the timely service. I still have the dehumidifier running drying up the floor.

My experience trying to choose the correct plan was very helpful. The interaction with Kaleigh was great and she took the time to explain the plan that I selected, and also gave me great discounts. All questions were answered and understood. Great customer service.

This was the best service we have ever received. The technician arrived at the appointed time. He was was very knowledgeable, clean, and diagnosed the problem and repaired our air conditioner in less than a half hour. Will keep his name and number if I need this service again and will give out his name to family and friends. Thank you for a great experience!

Had some issue with appliances. It was easy to schedule an appointment with technician and technician was very knowledgeable and provided all the required details. Technician was thorough with his job and provided recommendation to the warranty company. I highly recommend their services.

I have had a Choice Home Warranty for over a year. EVERY claim I've submitted was disputed. I've had to fight to get the smallest claims resolved. Most recently, I submitted a claim for a broken dishwasher door latch. The dishwasher is approx. 11 years old. A repair company was sent by Choice to examine the door latch and reported it broken due to normal wear and tear. Choice has, once AGAIN denied the claim stating that a dishwasher door latch can not be broken due to normal wear and tear. I would think repeated use of the door latch on a daily basis for 11 years would constitute NORMAL WEAR AND TEAR! If Choice will deny a claim this small, I have no faith that they would accept a claim on my Heat Pump or anything major. DO NOT DO BUSINESS WITH THIS COMPANY!

I submitted a claim for my AC repair in July. They said they would not send out a technician cause they only cover normal wear and tear. They sent someone out. Said nothing was wrong. Paid $75 copay. Problem continued. Sent someone else out who said they fixed the issue. Paid another $75 copay. Problem happened again. Sent same person as last time who said the problem was a blockage in my line. They would not cover the repair cause they only cover normal wear and tear. Soonest dispute was 3 weeks away. 100+ weather with an asthmatic in my house. Had a friend come give me a second opinion. My coolant was low. They put more in for $100. Total spent is $250 on what should have been one $75 payment. They owe me $175. Total time spent with them 10 hours over 3 months. Not worth anyone's time.

I put a claim in as soon as my ice maker quit. Choice got right on trying to find me a tech. They gave me the choice of finding my own tech as I do not live in a big town. I got our local appliance repair man to fix my ice maker. Let Choice Home Warranty know right away and it was taken care of. Have been happy with Choice Home Warranty.

I live in AZ. At this time of year temps are over 100 degrees every day. MY A/c failed on 8/25. I submitted a claim request and was told no one available till 8/31. No one showed up. Called vendor and they said no ne available in the area. They had verified my appointment on 8/29. Was told they could have someone out on 9/1. Later that day I get an email cancelling appointment and no one available till 9/3, Call vendor and told they do not set the appointment Choice Warranty does all that. Choice Warranty tell me the opposite. Get a email from choice assigning a different vendor next day 9/1. He arrives on time, inspects, says I have a broken "wheel" causing a motor failure and that Choice will not cover the claim because a broken wheel is not "normal wear and tear."

The gentleman that came to service my dryer was very professional and did what he was to do. He wore his mask to protect my me and my family. Very thankful to have this service when a situation arises. Thank you.

Very prompt and thorough service. The representative knew what to do and was very friendly and empathetic to my needs. He answered all my questions and was very reassuring. The next day the washing machine serviceperson came sorted out the issue. Thank you.

Choice was quick in processing my claim, which I appreciated and would rate them highly for that. But apparently Choice assigns a service time without consulting the service provider, so I received a call from the technician with a time a day later than what Choice told me (and a day is a long time when dealing with flooding). It would be helpful if there were clearer communication between Choice and the service provider.

Choice HW sent a technician a month ago to check the fridge. In about a minute he said the fridge might be covered under LG warranty. He recommended to LG and have them fix it for free and not pay the deductible. He left the house and it took us 3 weeks of dealing between CHW and LG to figure out who’s going to fix the fridge. The second technician that was sent by CHW was responsible and professional and fixed the fridge.

Jimmy did a great job and was very friendly. He represents the company very well. I got a call back concerning my claim very promptly. The dispatcher kept me informed about the time the serviceman would be at my home. I was pleased with this experience.

Choice will not have repair techs available and point blank told me to find my own. After which they stated they will not cover the repair because the person I spoke to did not put the claim in that process. Even though they have recorded phone calls they will not review what their own employee stated on the phone. It took three weeks to get a tech to be assigned then the tech did not repair yet I still had to pay for another person to repair. Do not trust this company. They are doing everything to not complete a repair or replace items. I was told also if your heater or air conditioner go out they have no emergency and could be broken for any number of months!!!! Answer was, "We have no emergency at all."

Troy ** was excellent at explaining everything I needed to know about my warranty. He gave me all the options available to me as far as one-year and multiple-year payment options. There were also options for seniors (50+) and for veterans and I am a senior so that is important for me.

Sal was very informative and extremely helpful. He displayed politeness throughout our conversation. I was looking at choosing a different company but decided to go with Choice Home. I look forward to this being a great experience. Thanks for offering your services.

When my air conditioner went out over the weekend and I called Choice I feel like I’m calling into a call center where they are reading a script and they don’t really care. It is extremely hot in Texas and I know there are technicians working on the weekend but they didn’t want to find me someone that could come out over the weekend. They just say they’ll turn it into a technician and someone will get back with me. There’s no attempt to try to get me anyone over the weekend like I requested but I did hear from someone Monday. The repair man they sent out was very friendly, knowledgeable and efficient.

Kayley worked very hard to ensure we got the best deal possible. She was very professional, warm, and caring. She should be recommended and affirmed in a higher position. I was glad to work with her. I am looking forward to my experience with this organization. I hope I never have to use the services offered

I was in need of a drainage company because my sewage was backing up into my basement. I put in a claim on Monday and no one was available to take my case. Customer service Rep inform me that if a vendor was not able to pick up my case I could get someone else to do the job. I call a vendor and they submitted the required document and approval was given within 10 minutes. CHW came through for me. I have used them before for my first claim. I have not found fault in them. I have even recommended them to my daughter and my boss. As you may know sometime your coworker are like family and we share personal experiences. Base on my experience with this issue another coworker is interested in becoming a member of CHW.

The technician called the day before to get a good description of what was the issue/problem and called the day of to let me know he was on his way. Problem was diagnosed and quickly resolved. Technician was very knowledgeable and professional.

Tech could have simply been satisfied that the dryer was fixed by reprogramming it, but he dug deeper. He took everything apart and came to the conclusion it was overheating and needed a new heating element, that was probably the cause for reprogramming. He is ordering a heating element and will be back asap to replace it. He was very thorough and checked everything. I was very pleased with his service.

The technician was fine. He completed his assessment on Tuesday. Today is Thursday and I still have the ceiling getting more and more damaged and have heard nothing from Choice. I will now try calling. You should have contacted me before I needed to contact you.

This company was very flexible with scheduling an appointment. They were very accommodating to two working parents! The plumber was super friendly and completed the work very quickly! He explained the issues he fixed and how to prevent former issues.

After paying 50 plus monthly for over 3 years and you denied the claim on our hot water heater I am done. Your staff is not helpful, I asked for a supervisor and no one has called me. When I cancelled yesterday, I spoke to John who was rude and basically hung up on me. I will never refer anyone to you and I will let people know not to use you. Since Monday the supervisor has not called and today is Thursday. Awful service.

Tech was very Professional and very nice. He really made sure my electrical jobs were meet, he was very knowledgeable with his profession. I would recommend him to my friends and family anytime. They need to have nice people like him more often.

Thank you so much for a speedy response in regards to my HVAC air conditioning. It was so hot this week with a heat index over 100 degrees, we are looking forward to getting it repaired soon. Thank you once again for you quick response and approval!!

I felt like I had been used. I paid the Tech 75 00 upfront than after he submit the info about what I needing to have fixed. I was informed that this was not covered because it was considered to be out side. Now when I first started the claim I informed the staff that it was inside the wall and it was because I was up most of the night drying the floor and carpet as well. I feel that the staff that took my information should have been more accurate.

Outstanding job, total professional. Friendly and knowledgeable. Recommend him to anyone. Yes I believe he’s will be my permanent repairman. In summary, our technician was outstanding. Yes, would use him again.

Choice is a good responsible company bringing their customers their best. You folks are awesome and I thank you. The company that did the repair came earlier and the crew was very courteous and knowledgeable. I just extended my subscription for a full year.

The second customer service person who handled my claim was very understanding, professional, helpful and willing to take the time to listen and find a resolution. She did some research and used a different company to replace the igniter on my stove that was only 3 1/2 years old instead of accepting the diagnosis of the first incompetent technician who determined in 10 minutes I needed a new oven.

One star is too much. Seven weeks without a working AC and Choice Home Warranty keeps reassigning my claim to new technicians, telling me they can't do the work. But I've talked to 2 of those technicians who said they are ready and able to perform the work and did not decline the work. I finally filed a complaint with the BBB tonight after they reassigned my claim today for the 3rd time. And that doesn't include the technician that never showed up for the appointment.

While the technician was very knowledgeable, he was located over two hours away and had only been in business for three months. He was 1 1/2 hours late for his appointment but I can understand that with the high demand for AC repairs this time of year and the intense heatwave we are enduring.

Although the CHW help desk is a respectful set of people, they cannot help with the issue of poor technicians. I am still dealing with a service request from August 5, 2021. I am very disappointed with Choice Home Warranty. Each time that I have called CHW, the technicians have been respectful, but less than adequate.

My A/C failed to operate on June 5, 2021, This was exactly 1 month from the day I purchased the plan. I made claim that day, A/C Tech was assigned and made the report of a faulty Babel Board. I was informed by CHW that this was a pre existing condition as it happened to fail on the date policy became effective. The repair cost me $700 of out of the pocket. I attempted to appeal, but was given a complete run around. I was told by the CHW Rep that they understood, but the small print of the contract had to be followed.

Excellent work done within 24 hours. Absolutely perfect repair with timely and accurate work. I will be renewing my home warranty thru Choice, without a doubt. This is a top-notch company. Great company to work with. Very easy to submit repair request online, 24/7.

Marie was just "Out of sight" = we hope mgmt and corporate appreciate her// as she was really patient and very understanding/ There are not enough workers as maria is/ In closing I didn't have to wait long to talk to someone, which is truly amazing in this day and age.

Filed a claim with CHW and within 48 hours a technician was at my house. The issue was fixed the same day. Definitely would recommend. Helps ease the stress that sometimes comes with being a homeowner. The technician was professional and quick in identifying the issue.

CHW was fast in referring or scheduling the job. It was 6 days after the claim but the technician was great and knowledgeable. Will definitely sign up with CHW for more years and will recommend to friends. Great customer service and fast.

Put your money in an account and use it to repair items. You will NEVER see a return for a claim from this company over $200. The contract is filled with every word they need to deny a claim 10 ways. Simple 17 yo ac unit finally died and claim denied because it deteriorated!? Guess how they finally die...They deteriorate.

You are the worst warranty company ever. You refused to allow the service personnel repair: water damaged AC compressor starting circuit - Replace flapper valve in one leaky toilet - Replace burned out light bulb in over-the oven microwave. I'll be coming after you! Thieves!

My microwave is covered under warranty. But the replacement offer made by CHW is too low and an equivalent cannot be purchased within that amount offered. The warranty also does not cover installation of the new unit. At least the support agent I spoke to said that she can send a cash cheque instead of a gift card to a store where I cannot shop for discounts. But still, this leaves me as a loser as I need to spend more money to purchase an equivalent fit and hire another professional for installation. The terms are not revealed by the sales people when selling the warranty. Cannot recommend to anyone going forward.

Ads should be removed. Never to be played again. Company needs lessons in customer service & needs a course in business ethics. Hire someone with business acumen. Wharton school might be a good place to start if you could someone to be accepted.

Replaced cracked ice maker. Good job. Had to find out why ice maker was leaking water into ice bin. Found reason, ordered new part and fixed. There is nothing else to report. Just hope this doesn't continue to to be a problem.

A/c stopped working so I put in for repair. Tech was sent out and said he had to put in the approval, which he didn't think was a problem. Choice choose to deny repair. I asked for an appeal and was told an agent would get back to me in 24 hours. It has now been three days. I will never use Choice again.

Took over a week to get repairman here. But repairman was excellent and had me fixed in an hour or so. It was too hot to go without a/c any longer than one day. You would have more repairmen if you would pay them in a timely manner!

Very pushy. Didn't ask if I have any question. As soon as he answered the phone he wanted to set up policy and was asking for my payment card. I had to add other equipment to the policy, plus I had questions. He acted like he didn't want me to ask any questions. After he answered a question he want payment card again. I had to stop him a couple of times to ask questions.

I am not pleased with some of the situations that I have encountered with this company. My first experience is my air conditioner unit was replaced with the wrong unit. I had straight air conditioning and the unit was replaced with a heat pump. My air conditioner is still not working because Choice has not rectified the situation. The issue that I am dealing with now is with my water heater. Choice has denied my claim. The technician that was assigned by Choice said it needs to be replaced. I have put in an appeal and is waiting for a Case Manager to review my claim.

Never in my life have I had a company hound me with 10-12 calls, 6-8 emails and even text messages every day for the last week from more than one country. I did purchase the warranty and asked the sales lady to remove me from the call list. She promised it would stop. 4 1/2 hours later and I'm still receiving them. I would not recommend contacting this company. It's proven very stressful.

CHW did a fine job replacing our Air Conditioner. Your choice of Refined Air Condition and Heating company was Outstanding! They did a wonderful job replacing our air conditioner. The men worked hard in horrible heat! I highly recommend them to anyone needing air conditioner repair. To top it all, they even cleaned up after the job was finished.

The tech worked us in early-that was a plus. It is a rental house, so I didn't meet him personally, The tenant said he got the machine running. But she said it takes an hour and a half to dry a load. Got a notification from Sears saying they were coming out on the 31st-I thought maybe they got parts. I made sure the tenants would be home-we didn't know why they were coming back out. They didn't show. But I received a receipt saying work was done on the 31st.

Obtain policy in Oct 2018 for a total of 6 yrs...(1 yr free) Had 1 claim and that was a disaster...No follow up and no one sent to fix problem (had to get my own plumber) then they did NOT want to pay the charge (wow - $160-had to fight for a reimbursement). It is now Sept 2021 and my 1 of my Split unit A/C is leaking and they deny the claim as they say it is a maintenance problem...HUH? It has been maintained. Also since I have sold my home (COE 9/22/21) I was told I had to cancel my policy and start a new one at my new home...Ok - no problem. But now was told I have to pay a $50 cancellation fee and that I could transfer my policy. Gee - wasn't told that before...BAD Training? Well, to say the least I will NOT renew or obtain a new policy and will NOT recommend them to any one else. If you have them - I wish you good luck!

Everything was excellent as it is supposed to be. This is what a customer expects regarding communication from service provider. Good home warranty product. Fastest claim process. Experienced service contractors. Dedicated case manager to every claim for other than normal customer service. In short, one can count on.

Mr. ** of Coles H&A was a very nice person and his work was thoroughly done. We had two claims and he was able to resolve each. I would request Coles for future claims. He also took the time to explain what system failure was and what corrected action would be taken.

As a brand new customer, I called today to sign up, I was hung up on by salesperson Francis, only to call back and find out he charged me anyway... it's not a great look for Choice's customer service. I certainly hope for better customer service experiences with choice in the future.

Tech came out as soon as possible after an unfortunate issue with another company. Was extremely polite, professional and punctual. Told me exactly what the issues were very clearly. Will def use this company again. Amazing husband and wife team.

The plumbers sent out were first class. My disappointment was you buy insurance because at some point home systems will fail. Nothing lasts forever. The hot water heater starts to leak, no problem. I looked ahead and bought insurance just for this problem. This problem is not covered. Doesn’t seem ethical. Only my opinion.

Due to old dryer and unable to find part. They have me cash out. But due to having a Kenmore double stack and the washer still works.. I did not get enough to buy Another stack and also have to use cash out gift card at Lowe's not Sears. I would appreciate help. Thanks.

Requested a quote online and before I finished a very nice young lady named Kaylee (spelling may be incorrect), contacted me and walked me through the process in completing my set-up. Thanks so much for your help Kaylee, you were GREAT! I have not used the services as of yet, however, once I need to I will definitely update my experience. Thanks!

The tech listened to the problems I've had with my stovetop and convection oven before he started diagnostic testing. Then located the issues, called in the report and within 10 minutes told me parts he ordered, why they needed repair and scheduled the install date. He also contacted me with his arrival time and was punctual, polite, respectful of COVID protocols.

Choice Home Warranty was quick to address our concerns and get a professional technician out for service. Rickey, the technician, was professional and we highly recommend his services too! Very happy with the communication and response we are receiving from Choice and Rickey.

Air Force Company out of San Antonio was fast on arrival, and did the work within 30 minutes: added Freon and replaced a distribution cap on top of unit. Now we have 'cooled air temp' for these muggy hot days in Central Texas.

The guy came to repair my garage door was very nice and knowledgeable. He did very good work. I will recommend to everyone. I will recommend Choice Warranty. Choice warranty company immediately took care of the problem. I am having Choice Warranty for last 10 years.

I’m a new homeowner and know nothing about maintenance. Things are breaking down and these repair professionals are not only fixing the issues they help me understand how to use, maintain and little things I can do to keep my systems running optimally.