Choice Home Warranty Reviews

Furnace heat exchanger cracked. CHW provides no coverage because the part is warranted by the mfg for life. Never mind that 80% of the repair cost ($3500) is labor which is not covered by the manufacturer. Elated that the previous home owner paid for this policy and I didn't. Just had to pay $75 for CHW to politely flip me off.

Before I could finish filling out the form online to request a quote, I received a call from Francis extension **. He was like a very pushy used car salesman. I don’t appreciate that when I’m considering changing to your company, he kept talking over me and repeated himself multiple times, I called back and got Adrian extension 3525. I was very happy talking with him as he was a good listener, and answered my questions and was not pushy at all because of that I then made the decision to join your company as a member.

We needed our HVAC looked at due to no heat in the upstairs. I called 12/22 and we didn't get service until 12/26. I know it's the holiday but we needed heat. It was the weekend of freezing temperatures. Then it was the thermostat and it wasn't covered.

The online process to report an issue is easy and fast once one navigates through your site. Your site is not that easy to navigate. A bit convoluted. The assigned contractor called and showed up and fixed the issue. I would also love to be able to speak to person.

Shemar was helpful and not pushy. He was very knowledgeable and helped me find the best solution. He let me know about deals but didn’t try to pressure me. I hope that my continued experience is as positive as the beginning has been.

Tech came out, diagnose the problem. Is it fix it and gave me pretty good information to avoid it happening again. He was polite and courteous. I would definitely have them come back. I am on my first cycle since he fixed it so I’m confident that the problem has been resolved, but I’ll let you know if it has not.

After service, DW now appears to have hot water. Called for service and service person arrived at my home on day of appointment. Service person told me what was wrong with machine & made repair. Also advised me to consult with plumber re: hot water. Gave machine trial run and it seems to be functioning OK. Thanks.

Josue was great! He left me a message on my phone during the week letting me know I could call him with any questions. He also called when he arrived. He was professional, quick, helpful, and answered my questions. Great service!

Choice Home Warranty is a scam. $246 is supposed to buy me a new dishwasher?! Companies like CHW are why people are wary of home warranties. Other companies actually care and support their customers; choice just sees customers as dollar signs. Never ever, ever sign a contract with this place. Technician that came was great. CHW is awful.

We had a heating issue in our home; meanwhile, it was 18 degrees outside. It was unusually cold for this time of the year. I contacted CHOICE Warranty immediately and they assigned a technician. He came out and found the problem and fixed it. I would recommend CHOICE Warranty for all your home needs.

I was scheduled an appointment and a no show. Made me reschedule and the next appointment was two weeks later. Called about a priority reschedule and I haven’t heard back. They said they would call or email. I would have liked some response. My phone # **

The locksmith Nathan, was amazing! So professional. He called the day before the appointment and was even early to arrive. He was so helpful and knowledgeable. This has not been my experience with other home warranty companies. This worked out well

I have had 3 claims to date. 1 was denied and the other two took more than a month to complete the repairs. In each case, it took more than a week to have a technician come out and diagnose the problem. In the case of the claim that was denied, I believe it was because the technician didn’t want to do the work. It would have involved removing an over the stove microwave and replacing with a new one. Instead he powered The microwave on and in less than 5 seconds determined what had failed and the cause was misuse on my part. Knowing that misuse was not covered by the warranty, he collected the $65 deductible without doing any real work to determine the cause. I am out the $65 deductible and had to purchase a new microwave, remove the old one and install the new one. After removing the old one, I do not see where it was misuse and not normal wear and tear.

The first person I talked to transferred me to a sales person who wouldn't listen and then transferred me to I don't know where. I hung up and called back. Latasha ** answered the phone and after I gave her an explanation why I called she hooked me up with the Veterans V.I.P. policy. This took care of all my concerns. Your other agents need to have a little more patience. Latasha should be commended for her excellence. She is why the 5 stars.

What we read and expected from our contract was not what Shawn said we were getting. If I had know this I would have changed company. I have nothing else to say except that I will probably be changing company soon.

Dishwasher repair was quick and easy. Professional and competent repair technician. Technician showed up on time, introduced himself and got right to work immediately. He diagnosed the problem quickly, and had the repair part on hand and was able to complete the repair that day. After the repair was completed, he explained in detail what the problem was, and how he corrected the problem.

I will not be renewing my contract with Choice warranty. Awful customer service and extremely slow connection with a technician. Choice warranty does not care about their customers. All they care about is harassing you to sign up. Most times the repair work is cheaper than the deductible we pay. Just awful!!!

While it took some time for CHW to find a technician, when they finally assigned a technician, the technician was punctual, professionally and knowledgeable. He quickly assessed and cleared the problem. The technician was very informative keeping us posted along the way. Recommend he be used in the future.

Air Einstein is a genius with regard to knowing electrical! They were able to find the root cause very quickly. They explained in detail the issue/how they addressed the issue and also educate. I also want to add that they even circled back to check on the issue before they left the area. I love this team!

Initially, I was extremely pleased how your company was willing to grant my request for a specific repair company. (EZZZE Appliance Repair "Ebon") a very thorough company. When it was determined that the cost to repair was not justified and a "buy out" dollar amount was sent to my disapproval, I was again extremely pleased that a Ms. Victoria ** was assigned as my case Manager to discuss the matter. Ms. ** was Polite, Professional and most Pleasant to talk to. She researched the "matter" thoroughly, and arrived at a fair amount. thank you all for your professionalism... Joe & Lidia ** re: claim # **

When I called, the person I spoke with explained what Choice has to offer in clear and simple terms. Enough time was spent to answer all my questions and see if it was a good fit. The rep worked get the price below what competitors offered and still maintain a similar or better plan. The conversation did not feel like a sales pitch, as these things can be sometimes. It was very informative, productive, and friendly. I admit, I just may have had a good man & professional rep and that our approach & talking style were similar. He did worked hard to find any deals & coupons available for me and even spoke with his supvr to sweeten even more the cost of the plan. I will not mention his name at this time, but I hope the company reads this and makes that connection & recognize him.

Jason from Kozmic HVAC, our technician, was great from the start. He kept me updated with his ETA and was punctual. When he arrived he was incredibly helpful, explained the problem and fixed our heating unit in a highly efficient manner. He was also very friendly!

I have been with CHW for several years and every experience has been quite positive. From their quick responses to the original claim to follow ups until the claim was completed to both of our satisfaction. I would highly recommend CHW to my friends and family for their rewarding services.

He was punctual and very polite. He took time to explain what was wrong and how to fix it. Went about his work, and I was notified when he completed it! Left the work area as he found it. Generally a very good experience!

Tom from Lancelot Home Repair immediately contacted me regarding my claim. He was very friendly and was flexible with my schedule as far as the appointment. Tom showed up on time, quickly identified the problem and fixed what was wrong with our ceiling fan.

He was professional and courteous. Great job! I appreciated his explanation of what was broken since he made sense with what the problem was. I would hope that when I have a problem again he would be hired by Choice.

When I originally purchased my policy, I included my roof. Between 11/26 and present I received damage to my roof due to a couple bad storms we had with high winds. I never had an issue until then. I filed a claim for repairs and now you're saying it’s not covered. I don’t understand why when it’s part of my policy.

My heat stopped working. I used the app to put in a claim and they prompt and quick. I was called and scheduled an appointment. They were friendly. The claim was quick and efficient. Choice is a very good choice for me. Great job.

I recently switched to Choice Home Warranty. I've placed a couple claims, and they were handled like a home warranty company should...The technician came and fixed the issue. I switched from another home warranty. I feel I made the right "choice."

I have electric issue in my house. Technician came to my house within committed time. He was very professional, organized and within 20 min he solved the issue. He created the video of his finding which correctly explains the problem. Issue was with Delmarva from outside. He talked to the company and explained the situation as well.

Prompt claim was filed and service company secured within 24 hours. Timely appointment scheduled by service company. (I was able to talk to the service company). New Heater was approved, ordered and installed within a week during the Christmas holidays. Impressive!

I am beyond words about our claim being denied!! If our warranty won’t even cover our ice maker, what else won’t it cover? Really seems a waste of money each time we tried using it!! Very dissatisfied with Choice Home Warranty.

Patrick was beyond what we could expect. He is truly a professional, in the performance of his services, and his friendly, sincere manner. We have never had a service person care more than Patrick did Choice warranty is lucky to have him represent them.

The Technician arrived on time, he was helpful and explained exactly what he was going to do, he was professional and friendly. When he was finished he explained that the problem should definitely be solved. There was no mess left behind, he left the room just as it was when he got here, neat and clean.

Zach ** was very helpful & very knowledgeable about the home warranties, also with a good attitude, spoke well and a very pleasant man. Thanks Zach. I think Choice Home Warranty is a good choice for most people's needs, especially for older people, who live alone like myself have a hard time performing the tasks necessary to maintain a household.

Initial response was good. It however took a week to get a vendor to inspect it. Now it is to be replaced which is going to take another week. Thankfully it is in the garage and it can be drained via a hose. I think the intent was well. Just the weather and holidays got in the way.

Rep was completely fine. A little pushy as to attempting to get us to purchase a 3 year plan. Payment amount was more than what we have in our budget. Would like to receive what was quoted $140 discount and 1 month free.

The service tech was great and handled everything professionally. I would recommend them to anyone. He called 30 minutes before arrival and was on time. Answered all of my questions and he gave me some advice, also. Due to holidays I had to wait longer than expected but I expected that. Otherwise great job. Great company that Choice choose to work with them. I would recommend choice to anyone and also Lynda Plumbing to anyone that asked.

Professional. Trustworthy. Honest appraisal. Respectful. Caring. Very impressed. I wish he could be the technician if I have any further appliance issues. Good follow-up and right on time. He was also patient & understanding. I definitely would recommend him & his company.

Excellent experience. Choice was very responsive and service co contacted us within 24 hrs w appoint time. It was moved up, technician arrived on time and repair was complete in an hour +/-. We are very satisfied. Thank you for your very fine service!

I just recently switched to Choice Home Warranty from another company. The sales rep was very knowledgeable and helped me to get the right plan based on my needs. I’ve heard so many great reviews on this company and I’m looking forward to the experience.

I was very pleased with the claim processing & final results. Claim manager, Taurean **, was very helpful in getting the claim processed. Jarrod of J&J Heating & Air LLC was very, very professional in installing the updated heating/furnace. There were some issues that had to be resolved in processing the claim, but Mr. ** & Mr. Jarrod were able to resolve them. I will be requesting J&J Heating for any future issues I may have with heating/ac & if there are any concerns, I will contact case manager Taurean **.

AJ with Aaron Pools was great to work with! He was on time for the appointment, he kept us informed of the repair status and he followed up as promised. I recommend Aaron Pools and we will definitely use them again in the future.

not only professional but also personable. Put on protective covering when I requested he do so.

Choice was wonderful with contacting me in a timely manner, after I had to reach out to them on a hot water tank issue. I called during Christmas holiday and they reach out even during this time, the tech was wonderful also.

It took 7 days to get someone out to un-stop the toilet. I understand it was during the bad weather and Christmas holidays. Safe Flow came out finally and the technician was able to fix. Glad I had the Home Warranty policy. That's enough.

When I initially called I spoke with a gentleman named Kurt. He was friendly, informative, and very helpful with any questions I had regarding setting up any potential policy. Unfortunately I did have to speak to my husband about the cost and see what, if any, questions he may have had. I got his number & extension to ensure I dealt with him when I called back, but it didn't work. So I resorted to the other number and let the gentleman who answered know I had dealt with Kurt and intended to continue doing so...instead, he pounced on the opportunity for himself as salesmen tend to do. (I'm so sorry Kurt, I tried!!) Everything was going well and we were almost finished, then he asked if anyone in my home is a Veteran which I said yes, my husband to which he asked how long he served. I told him 10 years. He said let me see what I can do.

I place two claims. One on Oct 5th and the other Nov 25th. A tech finally came to my home Dec 28. I have been calling numerous times to see what was being done about a tech coming to my home. The first technician they had never showed up or answered their phone. Also I paid the service fee twice. Then the same company asked for another service fee. Calling Choice several times and telling them that the leak is causing more damage to my ceiling because no technician came. Choice finally was able to get another technician to come to my home and asses the damage from the leak. Now I am waiting to see if Choice will have my roof fixed.

If I had not called to inquire about the status of the claim, I'm not sure anyone would have been sent. Seems that their definition of normal wear & tear does not include situations that are normal in colder climates when all necessary precautions are taken. The only upside to the situation is that the technician sent was excellent. He knew how to resolve the issue which I had to pay out of pocket & will likely be a vendor I contact for future issues.

The service person was very friendly, on time and completed the service call in a timely manner. Would definitely recommend to anyone needing repair on a dryer. Chad called when he was on his way and wasted no time in getting to work. I am in a keg cast and he was fine with going into the basement on his own to handle.

I have been with another home warranty service for 2 years. Of 3 small service requests, only one was covered, leaving me to learn by email, and fix myself. These items, covered by Choice, left me feeling irritated. After reading the warranty coverage and what's not covered, Choice got my business. Thanks!

I have a broken pipe since Dec. 24th. I waited 3 days for a tech. to come to give a diagnostic. However, after the diagnostic I called and I was told the policy didn't cover the issue. Why when I called Saturday your agent didn't tell me that. Today the same person came and the leak is not at the faucet is deeper in the pipe. Don't know if this new discovery is covered by the policy.

I like the technicians, the appointments are scheduled quickly and the technicians are friendly and professional. My one concern is being charged tax on my co-pay. Really? You said it was $75, why are you trying to add tax to that?

The original choice company who replaced this pipe used pvc not copper. The pvc cracked and now I need a plumber not a pool company. Only paying one service fee of $65 to plumber. Waiting on appointment with plumber now.

It took 12 days to get a tech out to fix my system. The tech did an amazing job. One the other hand waiting 12 days to get my heater fixed was too long. With weather under 30 degrees it's no fun with a broken heater.

I received a call back as soon as I submitted my request for the quote. The Support specialist was knowledgeable, supportive, and quick to make decisions. My experience with the Sales Specialist was very satisfying. I now look forward to see how their services are compared to my previous provider.

Joe called promptly and scheduled at a convenient time. Was thoughtful enough to call with minor time change and called before arriving. He came right in and quickly diagnosed the problem. He checked to confirm that the unit was operating properly. He worked very efficiently and was patient in explaining the issue. I would absolutely recommend this technician. Good attitude, good work ethic, pleasant demeanor- a rare combination not found in many techs. Thank you for assigning him to resolve my problem.

I am very appreciative of the company that fixed my furnace, however, as for CHW, I was without heat for six days and temperatures dipped below 0 and CHW doesn't consider anything an emergency. I am very disappointed in how the technicians are dispatched. I was recommending CHW to my friends but not sure that was a good idea now.

Did a great job. Professional. Got the job done in no time! He came exactly during the hours promised and knew exactly what the problem was. I couldn't be more pleased. I have no problem or reservation with recommendations this company and will request again should I have a similar problem again.

Very professional technician arrived early in the day. He was able to diagnose the problem quickly and will return tomorrow to install needed parts. He cleaned up after his work and was very courteous. I am very happy with this service.

I would definitely recommend it to my friends. I've had a couple of problems with my dryer and I've always had a quick response. And they always do their best to send a technician as soon as possible to fix the problem. I am very happy to have a Choice Home Warranty.

I had three issues in one weekend, all was taken care of very quickly. My furnace went out when it was-26 wind chill. Choice Warranty had technician out last than 24 hours to fix it. They put the order for repair in quickly and scheduled. Very, very, very pleased.

Quick response. Fast appointment. Fast repair! Will never use another home warranty service! Called them and they were there within 2 days. Had to order the parts and the repairs were done within another 2 days. Would highly recommend to anyone.

My thermostat went out and needed replaced. They said it would take 24 hours to process my claim. I couldn't wait that long so called a place myself. I got an email sooner than was told but already had it fixed.

Gillette Heating & Air did a great job! Ricardo analyzed the problem and replaced the broken parts with new ones. Ricardo also gave us some helpful maintenance tips to avoid some future problems. A am happy to recommend Choice and Gillette to my neighbors.

Choice Warranty assigned a tech within 24 hours and tech was out the next day. The tech knew what the problem was and fixed it within an hour. The tech had the necessary part on the truck. The tech was very professional.

When the repair company came, MAX Service A/C, they were quick to assess the damage. As it was right before Christmas, their sources were closed for a couple days. Unfortunately, we had no heat and we had to go to family's nearby until they had the part. They were punctual in arriving to complete the repair. So after 6 days we finally had heat.

I had barely completed my on line request when a very nice and professional person called me. I didn't know what I needed but he took his time and assisted me. I did see where CHOICE was rated #1. We bought this as a housewarming gift. What a wonderful gift our daughter.

I have enrolled for 4 years 2020-2024 for CHOICE HOME WARRANTY. As I bought the new house there were not much issues to be fixed, but this current month I have the the kitchen faucet issue going on & this CHW IS GOING BACK & FORTH WITH THE EXCUSES OF TECHNICIAN & THE ISSUE IS TILL TODAY NOT FIXED. Now I am sick & tired by calling & sending messages to the CHW. I will never recommend to anyone.

Very happy with repair man. Very dissatisfied with Choice Home Warranty. My washer was 28 years old. The aggitator quite working. Choice Home chose to repair my washer. That's ok. However I was told the parts would not be available until Jan 4, 14 days from December 20. So what was I to do until then? I can not imagine if that happened to anyone they would totally happy. My wife was very dissatisfied with 5 loads of clothes to be washed and no washer. I'm afraid Choice Home is going be losing a customer after my contract ends in June 2023.

Cynthia ** was our policy specialist, she talked us through the coverage details and offered us the 5+1 extended program which meets our needs perfectly, Thanks so much for being so knowledgeable and answering all our questions. Professional through and through.

Choice Home Plus had a technician out to my home within 2 day and had my dishes fixed within 15 minutes. I was pleases with the work and it saved me from buying a new appliance. I will continues to use Choice Home warranty Plus. Thank you. Melanie **

Fannon and Sons were excellent, fixed the issue (a pressure switch) and had my furnace back up and running in no time. The tech was friendly, polite and informative. I appreciate that they came in the same day, Would highly recommend.

Called and got a claim number and email immediately. And had an appointment scheduled within hours. Company came out that next morning. Turned out they couldn't find anything but a missing bolt but they did find black mold. And since I have been extremely sick with black mold in the ICU before I had him clean it while he was there. And paid the extra $150 for that. But it's definitely worth my health. I was very satisfied with Royal Heating and Air. Still waiting on a receipt from them though.

Salesman was a fast talker. I tried to call back to cancel within 1 day and I have been unable to talk to anyone. I am not pleased. If I can’t get anyone to respond to my call I am not convinced I will get a good response if I need a repair.

Our heating unit went out on Dec. 23rd in the late afternoon. On Christmas Eve morning at 8am, we had a repair set up for the morning of Dec. 26th and we had our unit repaired by noon. Fortunately, we have 2 other units, but I was very impressed with the speed of service over the Christmas Holiday.

I was very pleased with my experience with CHW in applying for home warranty for my home. The agent representative was very professional and informed and very courteous and I appreciated him offering us a discount for me being a veteran

The Sears technician that came out to repair the burner on my stove was awesome! He showed up on time and was very helpful and friendly. I would happily refer him to my friends and neighbors. Very good choice using this technician for your company! ⭐️⭐️

I don't recommend anyone choosing Choice for home warranty services as they don't help you when you need it most. I put in a claim regarding my furnace. I was provided with a technician who diagnosed to replace the system due to normal use and was denied. Stated due to microscopic leakage which is a very absurd reason. As it can't be seen by the naked eye and definitely not by someone sitting behind computer. I'm stuck without heat during a national emergency and with a pregnant wife. Terrible organization, do not use them.

The gentleman I spoke to was extremely nice and informative with me, he took the time to answer all my questions, and made sure I had all the options I needed to make an informed decision. I wish I took his name down so that he can be properly thanked.

Brent was prompt, courteous, and did everything he could to quickly address the issue and explain what needed to be fixed. He also was able to quickly submit a claim, speak with Choice, and get approval. I would highly recommend him for all appliance issues.

Clothes dryer making a terrible squeaking noise. Upon calling an appointment was set. The technician who responded was knowledgeable about the dryer and upon inspection found the problem in short time. A simple part needed to be replaced. The technician checked with supplier and the part was readily available. Technician contacted CHW and got the go ahead to do repair. The technician returned the next morning with the part and all was back in working order within about 1-2 hours.

Anton was in contact with me before he arrived, did a great job, was on time, told me what had to be done. He went to get the proper parts to do the project. When Anton complied the project he cleaned up after himself. He gave me a bill for what he said it would be.

I Called into Choice for an appointment for a problem with my dishwasher. The water was not draining. A short time later about two hours I received an email with the appointment date and the time for repair in a few days.

I contacted CHW Friday before Christmas, I really didn't expect a response because of it being the holiday but I received an email within 24hrs letting me know they were working on it. Which was great because I wasn't expecting anything at all by Monday I had an appointment for Tuesday from 3p to8pm. The tech came out at 345. He was very thorough and answer all questions I had. He changed out the thermostat after running a couple test. I can say I am a happy customer because we have heat in my house and this week in Georgia has been the coldest ever. He waited around to make sure that was it and that everything was working sufficiently in about an hour and a half he was all done. I'm glad I am with Choice Home Warranty. I've had a previous home warranty and I can just say I would probably still be waiting. So thanks for caring about your customers enough to put forth an extra effort and to find contractors that actually work.

The repairman came within a week or less. He knew what to check and he worked only a short time before he told me the washer tub was ruined. It was no longer round and if all was replaced to original status the cost would be prohibitive. I got an email stating what CHW would give me to replace the dishwasher. Haven't received that coupon/credit yet but I know the holidays played a part.

I needed a plumber for a leak under my kitchen sink. I called Choice Warranty. My appointment was set for the next day. The technician was on time, he was polite and very informative. The repair was completed in a timely fashion. This was the first time I put in a claim and was very pleased. I will use the service again if needed. I will definitely recommend this to family and friends.

Technician was prompt, polite, and had excellent communication. Texted me to confirm appointment and contacted me to let me know he had earlier times available. Fixed problem and explained to me what he did. Fixed problem quickly. Would use again.

Mike, a Sears technician solved our over problem in a few minutes. He was the third one who came to our house. The first two didn't know what was wrong. Mike spotted the issue as being the drip sheets we had in the oven. They were reflecting heat back to the heating elements causing inaccurate oven temperatures and even oven shutdown.

Ricker Refrigerations came out as soon as he received notice from Choice Home Warranty and was even willing to come out on Christmas day because we did not have heat because of a failed heat pump. Found the source of the problem and order a replacement heater coil. Will install as soon as it comes in.

Technician arrived in a timely fashion; prompt. He was extremely informative and told us about the tool we could reset with. I showed him the tool prior to me ordering it. He stated that we had a pretty good garbage disposal and that it shut off as a defense mechanism. Hubby is now skilled in how to reset.

Signing up for Choice Home Warranty was so easy. Paul was very thorough in explaining the details of the warranty and was very helpful in getting me a rate that was more than fair. I look forward to working with Choice Home Warranty if the need should arise. I would definitely recommend this home warranty company to all of my friends and family.

Tech was very knowledgeable and got the job done as quick as possible during a time when he was being pulled multiple directions due to the extreme cold from a shock winter storm. Thanks to his quick response we did not have to go without hot water.

Will arrived on time. He was professional, courteous, experienced and did a thorough job diagnosing the issue, ensured everything was working properly. It gave us peace of mind. He was more than happy to answer any questions I had. THANK YOU!

Working with Choice Home Warranty was a great experience even with a bust pipe and no water for a few days starting on Christmas Eve as we had seen on the news people in various states in closing Maryland was experiencing busted or leaking pipes. Luckily we had bottled water to last us a few days. Despite that we didn’t let that get in the way of enjoying the holiday. Choice home warranty kept us updated every step of the way via my account. Even when I emailed a question they answered within minutes. I appreciate them diligently working to get a technician to my home within 3 days despite the high demand. He was efficient and professional even replace the water line that cracked with copper instead of the pvc that was there. Great experience even with the inconvenience. Thanks again!

My air conditioner been down over 2 months now. Family went through the coldest month without heat and I need service. Been sick with a cold. We have no heat and no reply, no call saying they would accommodate with a heater until mine is fixed.

I put in a claim and 2 days later still waiting. Water heater leaking water. Water everywhere. They claim they will dispatch within 4 hours. It's been over 48 hours. I pay my premium on time. I expect Choice to honor the contract.

I was researching ways to cut the cost of my current home warranty with a competitor. Choice Home Warranty was listed on two lists as a top 3 option. I requested a quote. I was called back to go over options such as adding a sump pump or covering an over-the-top fridge. I was assured both would be covered (sump pump extra $$). The agent made sure I got the best rate possible before we finalized the call.

I called to get a quote and the sales rep was extremely pleasant! We explore plans and options and he wasn't super pushy. He was very knowledgeable about the company and took pride in customer service and dependability. Hopefully, this will prove to be worth the investment.

On 12/19 my Dishwasher crapped out ....It took 4 days to find someone whose truck says Swimming Pool Service. After taking my $65.00 he proceeds to say the problem is a kink in the hose, never checking the Pump and leaves. I then request to get my own guy who comes out and identifies the Pump being bad but suggest that it may need replacing as to parts and labor costs and the age of the unit. He charges me $138.00. As of today I have a broken dishwasher. I signed a 3 year Contract and this is the first call in over 14 months. I am now debating on cancelling this contract . THIS IS THE WORST SERVICE I have ever experienced.!!!

I have been using Choice HW for over 3 years now and have always been amazed with their support, timely responses, helping in finding good contractors to do the right job and most of all for being 'friend in need'. I have heard a lot of negative stories from friends about warranty companies, however I have had a positive experience with Choice and I recommend my friends to give Choice a try.

The repairman arrived on time and was very efficient. He had the part on hand and he quickly replaced the ice maker. It now works perfectly, just in time for the holidays. Thank you Choice Home Warranty for your great service.

Waited 4 days for you to find a repairman. Got tired of waiting with sub zero weather. I found one locally, he submitted for a replacement claim then you denied it! Why do I pay you monthly when you can't fix the problem? Seriously considering dropping your poor policy!

Clothes washer was leaking. Notified CHOICE via internet link and a repairman was out to the house in less than 2 hours. Extremely fast and reliable. No long waiting time for the repair. Very friendly repairman. Everything worked out fine. No problems at all.

Didn’t talk to a real person. Couldn’t understand what GE Profile was dishwashers. I think she got it. I have a claim number. Thank you. The plastic pump leak or crack under the dishwasher GE profile model PDW868ON20SS ser. ** General Electric Company Dishwasher.

Technician did an excellent job. Found the and fixed the problem. If we have another electrical problem I hope he comes comes back. First claim with Choice and experience has been super. I called in for a claim, phone answered promptly and technician came out within a day and fixed them.

Called to get assistance with requesting a claim. Agent was quick to assist in completing rather than submitting online. Very helpful as it was my first time submitting a service appointment. Waiting for follow up email to schedule a service technician.

Steve was very professional and knowledgeable. He fixed the tray easily but after he left a few minutes later I heard it fall down. I called him and he can right back and fixed it. It's been fine ever since.

Enrolling in the choice program was explained in great detail by the extremely knowledgeable agent. If I wanted to have an employee describing my product he would be my first prospect. The home warranty offered will meet my needs. Well done!!

Very prompt, courteous and professional service by Bruce **. He was very knowledgeable and offered us an introductory special that will save us money. We are saving considerable money on our previous home warranty plan. We also like that the plan is transferable.

The experience in putting ion my first time claim was excellent. Now the issue is will you perform according get me a plumber out here in a reasonable amount of time. Will look forward to seeing the results.

The electrician came on time and was very courteous. He went and got a new breaker, installed it, and now the system is working properly. I would be pleased to have him work on our system any time and would recommend him to my friends.

=The gentleman that fixed the furnace was very professional and did his job well. I am dissatisfied with having to pay another service fee of $85. I have the receipt and I paid the ssame service fee two weeks in a row for the same issue. I do expect to be reimbursed for the second time.

It's five hours and tech responded to request. I am sure they are busy, at least the tech could contact me and advise of status coming out. This will advise if I need to buy heaters. There need to be more one on one live conversations.

Was difficult getting someone to come in and clear my clogged drain. When I did the tech was excellent. He stayed with it until he got it cleared. It was a stubborn clog but the tech did everything it took to clear it and was successful.

Came home 12/26/2022 to water on first level. According to neighbor water was pouring in back of house outside on morning of 12/25/2022. He was able to turn water off. Water was running down bottom of desk in back of house. Possible pipe breakage in walls.

Kitchen sink would not drain and could not log in on computer. It kept wanting to give me a quote. Finally called and got a recording that could not understand what was being said. So finally got a private plumbing company

The tech came in looked at the first toilet and he took the cover off and said it was fixed. The other toilet he said that it needed replacing. The warranty company said that the plumber said that the cracks in the other bathroom were caused by us. They were Top Notch Plumbing, do not trust them

We had a technician come out and basically just perform a diagnostic, he informed me that he does not do the "heavy work", that would be for younger mechanics. After the diagnostic call we were supposed to have another HVAC company follow up for what I believed would be the repairs, the scheduled service call was not fulfilled. No word on when we will get service done, going on two weeks now without heat and the weather was severe cold (10th lowest wind chills in history). "Nice" to know we can depend on CHW to get the job done, smh

Contacted Choice Home Warranty via online app due to furnace was heating home intermittently during record-breaking cold weather. Received email with appointment date, time, company and tech phone number. Technician came within 2 days of claim request as scheduled. Quickly assessed and solved the problem.

Scott at Phoenix Electric was helpful, and honest, and listened to all of my concerns! He was able to take care of the faulty outlets (plug boxes) quickly with a smile. There isn't really anymore to say except, thank you.

We're located in a smaller town now and I was still able to have a technician assigned promptly. I would like to see a continued option to use a different technician IF the technician Choice Home Warranty assigns can't come sooner in the case of heat or air conditioning going out.

First, it was not clear in the online application for date of last time the appliance worked correctly. Second was being turned down, and lastly having to speak with a customer rep before being approved much more trouble than I expected.

We had a flooded basement due to what we thought was a drain pump failure in our heat pump. Turned out to be a frozen drain on the outside of the house, so it wasn’t covered by CHW. That being said, CHW seems to be a good company to do business with because they do pay when you have a failure or a covered system. We have had numerous denials but also some approvals! The most expensive repair that was covered was a new heat pump system. We are happy we have a homeowners warranty with CHW.

The Technician "Dan" from EMS was excellent & would highly recommend him again! Dan was also experienced on showing me how to set the thermostat for emergency heat in case the heat pump ever fails. Dan knew exactly what to do!

The representative was very knowledgeable and answered all my questions and concerns. I was with American Home Shield and they rip you off and are terrible. I had no heat in subfreezing temperatures and they couldn't send someone to my home until a week later. That is why I switched.

Latasha ** was super helpful in explaining all the coverage plan differences. Great customer experience. She was not pushy in trying to sell a plan. She took the extra step to verify if I qualified for additional discounts. I ended up signing an amazing service packaged.

Jose is experienced, he quickly found the problem with my dryer plus he is courteous and friendly. He kept texting me to let me know what time he would be at my house which is great because it allowed me to do errands I needed to do. I am very pleased with the service I received.

Our claim has not been resolved at this time, but they are doing their best to help us. They keep in contact with you to let you know that they are trying. I am confident that they will come through for us.

Excellent service professional. Cool. No pressure. Easy on helping customer. I got the best discount on the senior citizen discount so I’m happy. Thank you very much. He makes me very comfortable explaining for me everything and I guess I got the best coverage for my money and the company being one of the best thing companies. She is number one so I was happy and thank you. I would recommend some other people.

I have bought Choice Home Warranty for Over 6 years now. It’s a very good warranty to have for a house that’s 20 years old. The only thing I don’t like about it was the long period of waiting time for parts to come in. Otherwise, it’s a fair warranty to have 'cause it cost a lot to repair anything.

The claim process was really simple and easy to do. It was also very straightforward. I was offered the words to describe what my problem was with both my appliances and then I gave my information and after that the process was complete. It doesn’t get easier than that. We will see how they are as far as paying for fixing issues. I had two systems act crazy a day apart. I don’t know if this cold weather played a factor or not.

Our technician, Stephen **, is great, keeps us updated on arrival time & always on time (we know some jobs take longer than estimated). He quickly diagnoses the problem & discusses our options & offers his professional opinion but explains the benefits & risks and includes us in the plan.

Our furnace was unable to keep our main floor above 61 degrees. Our repairman was courteous and knowledgeable and was able to define and repair the problem. Very satisfied with the service. We are satisfied with Choice Home warranty and will recommend them to family and friends.

Your reps were persistent, I will say that and as a result I switched warranty companies to Pro Choice. Your pricing and full coverage were the reasons I made the change and because a Google search indicates your company is rated #1.

Our sales guy was courteous and knowledgeable. He answered all of our questions and did not pressure us into a sale. He stayed past his work hours to finish the call. We felt good after making this purchase. Thank you.

The service person was on time. Called prior to arrival. He was knowledgeable and assessed the problem with the appliance. The parts were ordered and follow up appointment made. Very impressed with the efficiency and speed of everything concerning all aspects of the Choice home warranty process.

Very pleased thus far with our warranty past 5 years even though only had to use once. Hopefully will not need again but it is also having peace of mind just in case. Will continue to renew as long as we can.

The techs came and fixed the problem of over icing in the fridge. It was fine for a month and now it's doing it again. I send a request and the next morning they were there and are trying to replace the sensor to see if this was the problem. The techs were the same both times and were wonderful. Now the sensors will be put in and we shall see what happens.

Called because I thought my heat wasn't working. It was 63 degrees in the house. When the heat finally got up to 70 degrees I called back and canceled the request, because it turned out my heat was working and they had no problem canceling the request.

I have used Choice Home Warranty many times and have always been happy with their services. I have had services on my heating unit and actually had my heating unit replaced using my Choice Home Warranty. Very happy with my service technician and the time it took to get this done. Very satisfied.

Technician did needed work that helped heater to respond to thermostat commands and temperature got more in sync with desired than before. He also verified air temperature coming out of various vents and showed it to me to make sure heater is functioning properly and heater is working fine.

I put in a claim for my washer. I figured out my problem! I called and canceled the claim! Great service! So glad I was able to fix the issue myself. I knew the claim would be swift, as I have had one claim already. So glad I resolved it myself!

All home owners should have a home warranty. I really recommend Choice Home Warranty. They are the most responsive warranty company I have dealt with. And I have dealt with plenty of companies that takes weeks to contact you. Thanks again Choice!!!

For the record - interactions with technicians have been great. The subcontractors have been qualified and pleasant. As a warranty company, I'm very disappointed with Choice and won't renew my contract. Replacing my leaking/busted kitchen faucet (a slightly higher mid-level commercial style) with a low-end builder grade unit is just plain WRONG. I wasn't even consulted and given the chance to upgrade. Is this not my house? That's just one of many issues (random scheduling without confirmation, not following through on completions, a new claim every time a new service is brought in on the same issue, etc.). Overall, a hassle not worth the time or money.

I was satisfied with everything except I was put through to a foreign call center. Although I'm appreciative that I got to communicate with someone on Christmas Day. I ended up fixing the leak on my own and canceling the request. I'd greatly appreciate it in the future if you would only use U.S. call centers. Most people have trouble understanding people with foreign accents. Regardless of their knowledge of their native language.

The company responded two days after the claim was filed. They said they were working on finding someone to help. Then I received another email that stated that I could have someone do the job and get reimbursed, but why should that company have to do all the paperwork? I never heard back from Choice again.

My oven need to be replace, Choice only gives me $669.00, and my oven real cost is $1.701 dollars, the two managers that were involved in the two different phones call were very aggressive and keep repeating themself. Shame on this Choice Home Warranty.

I put in a claim at night for my garage door not working. Choice Home Warranty not only responded quickly, they sent technician very next day and he was taking care of the problem. I'm very pleased with CHW.

I filed my first claim on Dec 23 for my water heater. Subsequently, my neighbor identified the problem and I think we have resolved the problem. I have been trying to convey that in hopes of pausing or even withdrawing the claim. But I could not find how to tell you that.