Choice Home Warranty Reviews

From initiating the claim, to me having to reschedule, to the service performed; everything was awesome. Didn’t believe in the home warranty system but it has worked and is paying dividends. I couldn’t be happier and will recommend this service to anyone who is considering going this route!

We noticed a problem with our clothes washer on 10/14/2022. It took a little while but Friday evening we were notified of an appointment for a technician come out and take a look at our dryer on 10/17/2022. The technician came out on Monday and that a great experience. Once selecting to receive a Lowe's gift card to replace the broken washer I was made aware that it could take up to 30 days to get the gift card emailed to me. This is quite horrifying as we spent $80 at the laundromat yesterday. I have no idea when the gift card will come within the next 30 days. I don't know how a family of 5 can go without of a clothes washer for a month. This does not seem reasonable and not what I was expecting when we enrolled in this service. I wonder how long we would have to wait to get service and repair/replacement on the heating system in the middle of winter in Minnesota. The only response I got from their customer service was that they only batch out gift cards once every 30 days.

Other than the time of response/visit, which had a two day delay, other things were good and smooth. He visited and checked all potential sources of the issue to find the actual cause. The plumber was nice and attentive to the questions.

The man who came to fix my washing machine did an excellent job. I gave 3 stars - not because of his effectiveness - but I had a 10 DAY wait time for my appointment to filled. That's too long a wait to get a washing machine fixed. He was very nice and competent.

Choice Home Warranty is the best Home Warranty with when it comes to Home Repairs. They instantly looked at the problem logged and assign it to a reputable Technician, and most of all, they are easy to do business with.

All would be perfect except your policy for previous repairs, I don’t like. Had my stove worked on and still having the same issues with it. Sent different repair company (y’all dropped the other). And has to pay my service fee again. For same issue. NOT RIGHT!

Very efficient process, quick and easy. Fair price for benefits provided. Customer service rep Ronald ** was very helpful and knowledgeable during the process. Would recommend company to friends and family. I actually was referred from a business associate to choose Choice warranty

Scheduling a week in advance is marginal but the hour delay of technician is inexcusable. They don’t consider homeowners time! Technician, Sebastian could have alerted or prepared for claim buy out - and it’s minuscule compared to replacement. Overall, I’m not content with our first claim.

I recommend the repair service man that came to my home for the prompt service he provided me. I was going on a trip (October 13, 2022) and my dryer had a squeezing noise and burning smell while drying my laundry on October 10, 2022, so my husband made a call to Choice Warranty to have my dryer repaired before we leave for our trip. The original date that the repairperson was to come to my home was October 17, 2022, but we needed the repairperson to come earlier so he called customer service to see if it could be rescheduled to an earlier date due to our short notice and we were going on a trip to the mainland.

Updated on 10/31/2022: After the tech submitted his report CHW notified me that my stove would be replaced. I was given $669 to accomplish that. I tried to replace my stove but the cheapest model I could find was $1399! I contacted my claim adjuster and was told there was no alternative. $669 take it or leave it and if I kept the stove I couldn’t make a claim on it until 2023. My contact says $1000 maximum but CHW reneged on the contract. I’m NOT HAPPY.

The first salesperson was super but when I called back to ask one question I got a guy salesman that hung up on me when I told him I was already talking to someone about a warranty. So that was upsetting.

Next day service. Very professional. Had necessary parts and fast repair. Called ahead and on time. Could not also for better service. I’m extremely satisfied and would recommend highly. Only hope all experiences will be as good for all customers. At least with me the experience is A1. Thanks again.

It turned out so well. Tim came and fixed everything just like brand new. And the person I spoke with at Choice was so nice and helpful. And it all happened in a timely way. It was like everybody working to get the job done. And they were all so nice and helpful about it all. Makes me want to keep going with Choice!!

EXCELLENT CUSTOMER SERVICE, Supervisor Lydia also Very Helpful with me, I recommend my friends Group Choice Home Warranty. Every time I called and I got Very excellent customer service, We love Choice home warranty, always Great excellent service.

The repair person came right out and fixed the problem. He made his assessment, told me what the issue was and got my upstairs air conditioner up and running in no time. He worked with me around my work schedule, so I did not have to miss time off.

Choice Home Warranty really is a good company. They do offer the best prices around. Even if there is an elevated price later, it's still affordable. A person can get just about anything fixed they need in their homes and not have to pay the huge prices in the end.

It took a week to get a tech to come out and I made all the calls. There is an additional fee I have to pay which was not expected. I’m disappointed in the service this time. I am committed for 3 years and hope the service will be better in the future.

B and R was a 5 star experience for us. We want him again if we have any more heating and air conditioning problems. Please send him. The guy was very friendly and knowledgeable. I recommend him to anyone.

You guys had not even looked for a technician after a week when applying warranty, I’ve been without a water and a/c over a week. I had to go and find a technician who was great but don’t take credit for me doing CHW job. Still now I was supposed to be called back by supervisor but no call from CHW has been returned to mess promised. I’m not allowed to upload photos, and CHW refuses to go forward with repair or further correspondence. I am a tetraplegic, I should not have to do your guys' job plus I had to pay 100 dollars for tech instead of 60 dollars. Reimbursement would be nice. Having the repairs done would be better.

Nicholis (sp?) was our technician to fix our washing machine. He got right to the problem, explained the problem to me simply and telling me the process to get it fixed. Friendly and personable. Ordered parts right away. Have appointment to get the machine fixed already.

The sales representative pointed out many advantages of switching over from another home warranty company. He was very helpful and provided good rates for their “Total Coverage” plan which included reasonable service call fees. Also, their VIP program is worth looking into because it saved me more money.

I called to schedule assistance with my washer having rust and the rust getting on my clothes. The customer service was great and I’m hoping to get a service tech scheduled asap. It will likely be 24 hours but there was no indication the rust problem won’t be covered.

Our Kenmore refrigerator stopped working. Choice Home Warranty set up an appointment with Sears Home Services to repair the unit. The repairman found that a relay had failed and had the unit running within an hour. We appreciated that a company highly qualified in repairing the unit was selected.

This process has been so customer friendly and painless. I filed my claim on Sunday and a tech was at my home Monday afternoon checking my clothes washer. Worth every penny for this type of coverage and service. Thank you again!

Troy ** is a person who is very valuable to you. He did an excellent job of presenting to me the information I needed to know to make a decision. The coverage is more than adequate, and the price is right.

Need a new control panel, waiting on part. He was on time and called before he came, he checked everything over & was determined the control panel is only working partially. He explained everything to us and set up an appointment for Nov. but there may be a delay to getting the part.

My Technician was very good! He was polite, knew what he was doing & diagnosed the problems with both of my garage doors very quickly! He was able to make adjustments on one of the openers & had to order a new remote for the other door! I said he would be back in one week to install the new remote & he was on time & it is so good to finally have my opener working again! I will recommend him to anyone I know who needs garage door service!

Microwave stopped working and would not heat. I called CHW and quickly someone was assigned to come check the microwave out. I was told it was too costly to repair. Thankful for the e-card I will receive to purchase a new one from CHW. I will now need someone to install it. Thanks.

We live in a rural area, so when our equipment goes out of whack we call a local technician which isn't part of the CHW network of providers. We submitted the invoice to CHW for payment and they were prompt in settling our account. Appreciate the quick response from CHW.

I was extremely pleased with the service I received. Mcnphee ** was professional and polite. He certainly provided all the details of the services I would receive, and the costs associated with my plan. He was proactive in offering me additional services. He is an asset to Choice Warranty.

The Repair Man was so nice and professional. Did the repair in a short amount of time. I would highly recommend him to anyone needing someone knowledgeable and skilled. He spent time explaining the problem to me. He also showed up on time as expected.

The Technician was outstanding! Very professional and technically competent! David (from Sears Repair) represented your service better than other technicians you have provided in the past. Thank you for helping with the repair of my clothes washer. Happy Customer! Bill **

The presentation was given to me while I was still on your website. The explanation of coverage was very thorough and my questions were answered. Pricing was very affordable. I hope that the response time will be as promised as that is why I am leaving my current vendor.

Cynthia was very good and thorough. The quote was very competitive. I saved a lot of money by taking this policy. The follow up correspondence was very good as well. Hats off to your sales team. The coverage is superb.

The mechanic was very good. He could correct the problem and get the dishwater started. He worked diligently. He was good in communicating too. He requested to observe for few days and come back if it doesn't work... So it was all good.

Processing our claim was Quick and easy. We need our dishwasher and are looking forward to the technician calling us and resolving the issue. We are seniors and really need everything to be working correctly. We cannot afford to be without it.

Took a month to get a technician out only for CHW to tell me my above ground spa is not covered even though I called and spoke to several different reps that assured me the spa was covered. I called prior to purchasing coverage. I got email confirmation that my above ground spa was covered in my policy. I even called prior to making a claim to describe my situation and the representative told me my spa was covered after explaining to him that it was an above ground spa, not attached to a pool and they told me my spa was covered. Now that a technician has been to my home CHW is telling me my spa was never covered.

The gentleman was polite, efficient and caring. He took ownership in fixing foghorn problem with toilet. Choice Home Warranty lady tech agent was also very organized and helped us to get problem solved by setting up appointment immediately to meet our schedule.

Technician assigned and appointment set. Technician made an assessment of the problem and ordered a part(s). I called to ask if there was anything else I needed to do and I was told a different technician would be assigned and the service co-pay would be waived for the new technician. That was over two weeks ago. The water heater is still not fixed. No other technicians have contacted me nor has CHOICE with any sort of an update. I then receive an email that states the repair/parts are unnecessary without another technician nor the original technician ever coming to the house. And as of this posting my hot water heater is still broken. I have paid well over the cost of either parts or a new water heater over the years I have been a customer. This is unacceptable and horrible customer service.

J R Plumbing & Mechanical Service was wonderful. Technician was punctual, courtesy and knowledgeable. I would recommend them to anyone. He offered multiple solutions to the problem which allowed me to make the best decision. Thank you for the referral.

My freezer was repaired by a company you sent couple of months ago. They did the work that the current company will not approve because of sloppy workmanship. My freezer is not able to be opened because of ice that keeps it closed. Current work order company will not fix it because the seal on the door was not properly installed and they say it's not covered as normal wear and tear.

Technician arrived and proceeded to access the situation. He then proceeded to make the repairs and finish his task. He was polite and very cleanly oriented. After the repair was made he explained what he did and what had caused the problem.

Choice Home Warranty service scheduled repair service for the very next day after my call. The installer was very prompt and efficient. He didn't wait to order parts, he bought them and completed the repair quickly. He was very polite and professional. Would highly recommend both the repair person and Choice Home Warranty Service.

Very easy to submit a claim, agents are extremely Helpful and efficient. I am having another problem with my furnace And I am hoping that you said you send the same people that repaired it last time. I'm.Tier 1 heating and air.

I am in desperate need of repairing our refrigerator. First, I was surprised to have a live person, who speaks perfect English, pick up the phone on a Sunday morning. She was courteous, very knowledgeable and extremely efficient. Helped out very quickly. It was a pleasure to speak with someone I could understand and who helped me very quickly.

I called yesterday regarding my furnace that stopped. I live in NE Ohio and it's cold here. After waiting 7 hours I had the option of calling someone myself which I did. It appears as though your insurance works best in big cities. Now the guy can't complete this work while this drags out with you folks.

I opened a claim and I was a surprised a professional was at my location in 48 hrs. And he had great advice for me on how to get more efficiently out of my system. I highly recommend this home warranty company.

I was having issue with our house drainage system and stopped water draining from bath tub and toilet. I did file a claim to CHW. My issue was assigned to a plumber immediately and got help within 24 hrs. Then the issue got resolved and paid by the CHW. Plumber I got through CHW is extremely helpful and trustworthy, he resolved the issue despite it was tough. I am glad that I was having Choice Home Warranty for my home.

This review is of Choice Home Warranty NOT the company they sent to repair our garage door. Choice would not confirm with the repair company if the repairs would be covered... The repairman waited approximately 20 minutes for someone from Choice to call him and then asked us to try calling. We called and were told it was, "still in the system to be reviewed" and if no one called the repairman in another 20 minutes (ridiculous!) then the company would have to come back another day to fix the issue. This is absolutely pitiful customer service. It is also not our first negative experience with Choice. Do not get your home warranty from this company. Look elsewhere.

Respond timely, slow replacing product. Only time submitting a claim. Recommend by a liable friend. What's the hold up, is the your process when taking care of your customers. Microwave is a major appliance to me.

Let me be clear, the 5 star rating is NOT for Choice Home Warranty. They've been obtuse and unfair in their policies and services. That being said NEW AGE PLUMBING deserves all the 5 star ratings for being courteous, prompt and completely understanding.

We were very dissatisfied with Choice. After calling in our claim it was almost a week before hearing from a technician. The technician was prompt but all the communication from Choice asked us to find our own person to repair. This was unacceptable. We pay our fee promptly and on time each month. We are deserving of the same prompt service. The lack of service has caused us to reconsider our continued use of Choice as our home warranty company.

I would not recommend Choice Home Warranty to anyone that doesn't have a home office. I didn't know that I couldn't get anything in writing from them. They only send emails. I'm trying to sell my home and I asked if they could send me a professional looking paper or certificate that the potential buyers could see but they only email. They refused.

Savid ** was professional, very patient and so thorough that I was more than confident with my choice to switch from my current home warranty company. Literally, “A one stop shop.” After completing my sign-up I made referrals to other family members that are ready to make the switch. Choice I’m depending on you.

The technician that did the work did fine. No complaints as of yet. The issues: they tack on a service fee if you pay by card. Wasn’t aware until my card was charged. Then the company could not figure out how to refund my card same day. So I paid cash but no instant receipt - had to wait on a texted receipt that came 30 minutes later. Another issue- technician has to call headquarters and read card number aloud in order to pay by card. So much for security. Not sure I would use them again because of payment issues. It’s 2022. Just give technicians a square to use for payments with the already issued company phone.

Washing machine leaked due to the water inlet needs to be replaced. The light bulb in the microwave, that projects on the stove, was jammed in the socket and I was unable to get it out and replaced. The problem was resolved.

They came on time. Was very nice and done a great job not like the other that company that never showed up at all. They cleaned up their mess. If I need help again they are the ones I want you to send them.

The assigned service technician arrived on time and did an excellent job on our water leak issue. Prompt and courteous during the job, the call in advance was appreciated along with answering any questions we had about the repair issue.

It was not draining and it was fixed promptly! Very knowledgeable repair person Mr. *. He arrived promptly and was very kind. I am so glad I have Choice Home Warranty. Great job. I highly recommend them and this repair person.

I was paying a greater Amount for American Home Shield Warranty, I was greatly surprised how much I could Save with Choice Home Warranty and greatly surprised for your Service Contract on Senior Contract gave me a great Saving.

The electrician was very nice, did the job and was very neat. He even took my credit card in payment as I did not have any cash and he said he did not accept checks? I was very pleased with him and would definitely recommend him to others.

My experience with Choice regarding this claim, was something less than positive. I had to call them twice, as the technician called to tell me that the claim was showing itself as completed, when in fact no one had even come out to service the appliance yet??! Once the tech arrived, the service was great!

The technician was very courteous. The only problem I encountered was that it took almost six days to find somebody to fix a water heater. I don't usually have to wait that long to get a repair person to come to the house.

I called my own technician. Have been trying to reach someone on the phone regarding the reimbursement program. At first I was told what to do to get reimbursed, then notification stating the program was no longer available. Is it available or not. My furnace has not worked since last April.

I’ve had this company since I bought my home in Florida, I’ve only used them a few times and each time has been a good experience. The response has been in a timely manner and I don’t feel like I wasn’t taken care of.

My first experience wasn’t bad, but it wasn’t good either. I don’t like that it can take up to 24 hours to even get a technician assigned. I don’t love that even though the needed part will arrive in 5-7 business days that the technician can’t come back until November 1st. I thought I would have more control i.e. given a list of approved technicians so that I could make the appointment, etc. I just renewed my warranty. I wish I had more insight into the “mechanics” before I renewed. I would have shopped for a warranty that better fit my needs. Live and learn. As an aside, the assigned technician, Ivan, was awesome!

Had the ice maker stop working on my refrigerator. Tech came to service the refrigerator..Management was able to let the tech into my condo. I was out of town so this transaction and communication was all done over the phone and internet. The ice maker and a water supply valve were bad - so the parts were ordered and will be replaced when they get delivered and the tech can come out to my condo again. This service call cost me $65, will find out if I have to pay this $65 again for the next service call.

He diagnosed that it needed a new motor and has ordered the part. The technician diagnosed the problem very quickly and was very professional. The tech kept in touch with me to let me know that Choice Warranty approved the repair and the part will be in shortly. It is taking quite a bit of time to get the part which is disappointing.

I am overall pleased with the response and results of my claims submitted to Choice Home Warranty. The company selected to effect the repairs was prompt and courteous and we are pleased with the approval of their estimate of costs.

Very professional in explaining the details of the policy. Answer all the questions that I ask, gave me valuable information and who to call. The price was very affordable. The person I talk to was very polite and helpful in finding discounts. This has been a blessing for me and I Thank the VA to afford me this opportunity that I could not miss.

Was able to find problem in a short amount of time. Had to order a new part and will be back on 10-20-22 if part shows up. So far a pleasant experience!!! Was also polite and told me what part it was…

Seth (if I understood his name correctly) is a well versed, enthusiastic sales professional. He endeavored to tailor a program that would "fit" my situation, and succeeded in so doing. My daughter recommended CHW to me, and I am pleased that she did.

I filed a claim for my sink leaking and because I did not state that it could be the faucet leaking I have to file another claim for the faucet. My kitchen sink has been unusable for over 4 days now. Instead of filing the additional claim, the service member closed it out after assuring me that it was done and I would not have to pay the additional $65 for the second service call. I called today to find out why I had not heard from the service provider and found out the claim had been closed. I then had to file another claim for the same service. Choice Home Warranty owes me the cost of the service call if I have to pay it. I would and never will recommend this company to anyone. It is always the same, no claim ever goes smoothly or accurately. If you ask for a call back no one ever calls including the specialist if the claim is questioned.

Experiences are amazing. Great technicians know what they are doing and how to do their job. Quick and efficient with their work. Technicians know how to manage time well. Respectful and great staff you guys have on your team! Keep up the good work in office and with home visits. Thank you to a company that cares.

Appointment set up quickly. I contacted service before appointment. Quick reply. Gentleman very cordial. Repair completed on first visit. Advised me to recall if any problems. I had to recall for continued. Repairman responded and returned the same day. Found a dead bird near motor! Issue resolved and no further problems.

Dean, the electrician, was very thorough to find the problem. He explained everything that he did and what the problem was. Very friendly and left his card if there were any problems. He came in the time frame that was given to me the day before.

Five days after filing a claim, I have yet to be contacted by the service technician. I contacted Choice Home Warranty. They gave me the technician's company name and phone number. I called him and left him a voicemail and not even received a courtesy of a return phone call from this technician. Contemplating maybe canceling my service with Choice Home Warranty as this is my second encounter with lousy service.

Called Choice and they got right to work lining up a repair company. The repair company was fast, courteous, and the technician did a great job. Getting the Choice Home Warranty was definitely worth the money. So far, I can’t see any disadvantages in having it.

Easy set up process. Kind and knowledgeable sales representative answered all of my questions. I am able to cover additional items like garage refrigerator and free standing ice machine in bar for minimal additional fee. I hope this is a service I won’t need, but I feel good as a homeowner, knowing I have the coverage.

Timely and excellent service by Reliable Garage Doors! Thanks to our technician, Raymond for solving our pesky garage door issues :-). It now closes on first try! We may have to get use to the ease of it all. THANK YOU.

The Sears tech was fast, courteous, knowledgeable and friendly. He explained everything to me and made his recommendations. I would highly recommend Choice Home Warranty for your home appliances needs to my friends and family. Thank you so much Choice Home Warranty!!!

I have been a customer of CHOICE Home Warranty for more than 3 years now. Each technician that comes out is always pleasant, polite, professional and always gives valuable used advice. However, my issue is with CHOICE, this company now forces consumers to speak to an automated system before reaching an actual human, the prices have been raised tremendously without any input or advance notice to us the consumer, we were not allowed to offer any input. Of course, the prices have gone up, but the service of the representatives has gone downhill. I am currently looking into ending my relationship with CHOICE and finding a new home warranty option or none at all.

The technician that came to my house would be highly recommended, however, the denial of my claim by CHW has left a bad taste in my mouth. The technician says that my electrical panel is a fire hazard and needs to be replaced ASAP. CHW claims it is a pre-existing condition and therefore not covered. What a scam! Everything can be claimed to be pre-existing if not brand new! Technician was great!

First of all I want to commend you on the making the appointment so quickly! I received a call from the technician asking if He could come to my house to repair my toilet. The technicians were very professional and courteous. They replaced the damaged toilet and cleaned as they worked. The service fee was great as well. I would highly recommend Choice Home Warranty to all my friends and family!

Contacted Choice Home Warranty via the website, only had to inform them what the problem was and shortly thereafter received a response to my service request. An appointment date and time was set up at that time with a local company. They arrived at the earliest time covered by their time frame. Beats waiting hours within the given time frame. Once the technician arrived he quickly discovered that the whole unit would need to be replaced. The unit was replaced with a "same as" unit. He was courteous and professional. Thanks, Choice!!!

This is the first time that I was given credit to put towards a new unit. Choice came through, I had switched from American Home Shield years ago, I am happy I went to Choice. They were prompt and even found another company to service me, with my air off for two days.

Scheduling service was easy. Service was scheduled in a timely manner. Ivan Construction was on time, fast and friendly. Ivan had all parts on his truck. Took care of the problem and the pipes no longer leak. Very easy payment transaction. I would rate them an A+

Well, like I said, I'm new, so we will see how this goes. If it goes well, I will stay with you and recommend you to people I know. This sales rep, Luis **, was extremely patient and helpful with me; much appreciated.

Satisfied with the technician and his work. He came earlier than scheduled, which was a big plus because of the cold weather. He explained everything thoroughly. We were very satisfied with his work. Would definitely recommend this technician.

Derrick was very patient and thorough detailing the Choice plan. I have recommended my daughter to also contact him tomorrow 10/14/22. Although your plan has a co pay which I didn't have on my previous coverage I was impressed with Derrick who gained my trust.

Warranty company is to get help within 48 hours but it had a great difficulty.. But thanks to the tech he worked me in and I now have heat. I would recommend the company so far..but not the warranty company as of late because of the length of time involved..PLUS they raised my payment fee after I put the claim in and because it was fixed later I had to pay the new fee which was not good..

While shopping for a new Home Warranty Company, came across Choice Home Warranty website. I was immediately contacted by their Rep, Troy **. Provided amazing customer service. Choice Warranty is now “my choice.” Hopefully their actual service will be up to par with the sales staff. Troy has certainly raised the bar.

I am very satisfied with Choice Home Warranty and would highly recommend them to anyone. Since I now better understand how to submit a claim, my latest repair issue was handled very smoothly and effectively. Crucial Repair was very professional and customer focused, and did an excellent job resolving my faucet issue.

Had no water in faucets, the first technician didn’t knew what to do then the boss came and fixed everything in 10 mins and water was flowing through all the faucets throughout the house, would recommend American Pharaoh. They are really good.

Not until we spoke with a supervisor, did we get the answers we needed. We heard 3 different quotes, different rates for service calls, robo phone calls and non-stop texts, emails, etc. We did purchase through an English-speaking young man who was a supervisor le ear information and explanations.

When he called, I didn't want to talk to anyone from Choice. I told him about the reviews and unpleasantness with multiple calling. He assured me he would be my account manager and oversee any issues. I'm going to try them out and see what happens.

My experience with the vendors was absolutely fine! However the explanation of benefits prior to putting in a claim and or the reason for denial and/or communication about not being denied for that matter very much lacking on Choice Home Warranty’s part.

tl;dr: They're covering the replacement of my furnace, but gave me the run-around after a misleading link caused me to approve paying $900 with no additional information as to why.

Technician arrived at the projected time and was knowledgeable about his trade. He was also polite and provided good feedback. I would recommend On Time Handyman to others. He also seems to be knowledgeable about other repair issues so is a valuable resource.

Tech did a great job. It was the contract for replacement for me that made me mad. Never said had to be a certain size on washer which is a front end loader. What they try to give me won't even buy another to be replaced. Had to add 300.00 to get replacement. Never again.

We have 3 experiences using our Choice Home Warranty. Accent Homes is an awesome contractor that serviced our swimming pool. At 1st we were assigned to Neal's swimming pool service. That is probably the 1st and last time he has ever been referred to anyone. Long story. Choice reassigned us to Accent Homes. JR and Casey are awesome. 5-Star! Accent Homes should be the only contractor that is referred for swimming pool repair in our area. Our dishwasher broke down and we were assigned to County Refrigeration. Tony, Joe and Dayno are great. They replaced the motherboard which fixed most of the problems and will now be putting in a new heating element.

Arizona is still experiencing warm weather, it is difficult to sleep without air conditioning especially when humidity during monsoon weather is still with us. The technician resolved our problem and air temp is now where we like it. He also showed us the temperature of air going into the unit and the air coming out.

I gave the company and the technician a 5 star rating on Google. I was very happy with the quick diagnosis and fix to the issue covered under my warranty claim. The response time was good as well, on time, and the job was well done.

The Sears/A&E Tech was fantastic. Choice got them to my house to fix my dishwasher within 2 days which was great. However, CHW decided to replace my appliance instead of repair it and only gave me $250 gift card to Lowe's to buy a new one. That won’t even buy me the cheapest model. I’m still working with them to increase the tab and haven’t heard back yet...

Not happy with your pricing of replacement products. YOUR REPRESENTATIVE was giving me pricing of replacement products through American Freight. Checked my local American freight and a replace same as my old microwave not even close to what she was telling me. So I have to spend extra money to get same product and then Pay NOT installation. Not happy! But that's insurance company for you. When I bought policy, was told, "You paid for installation, extra 124.00 dollars out of consumer's pocket."

The technician was very knowledgeable and took the adequate time to diagnosis my issues. He kept me informed of his arrival time. He has submitted my claim in a very reasonable time. I would definitely recommend this technician to my friends.

Choice Home Warranty replied to our washer that was moving on its own when spinning problem was quick, now we wait on our gift card to use toward a new washer. The technician that came to look at our washer was on time and his diagnosis was quick. Then Choice Home Warranty made an offer for a gift card to use toward a new washer.

They were on time and fixed the problem before they left. Great service. Tech understood the problem and replaced the needed part that he already had on his truck. Great company to do business with. I would ask for them again if I have another issue.

Contacted CHW daily regarding getting someone to fix my Hot Water Heater for almost 3 weeks. Finally set up an appointment with someone over 63 Miles away who was not real happy about having to come this far. He rescheduled 1st appointment due to being too busy. Wanted to reschedule again for days away but I begged and pleaded. He finally showed up at 8 PM. This was my 5th claim with CHW and none of them ran smoothly. I will not renew or tell my friends to use CHW. In fact. My experience caused 2 people to cancel contracts they just signed up with CHW. Even several of the Techs that came out on my claims mentioned CHW is very difficult to work with and get things covered. Only covered 2 of my 5 claims.

The plumber was quick and got the job done. He was pleasant and on time. He cleaned up after his self before he left. Choice made the appointment and I was contacted in a timely manner. I also received a follow-up call from the plumber.

I had a Hvac heating issue and claim process online is very efficient. The issue was assigned to a local contractor who promptly fixed the issue. I have used CHW in past and they are very reliable. You don’t need to find dependable repair person yourself, as they have vetted and use good contractors.

Technician was polite and knowledgeable. Someone gave him the wrong zip code to our home, he nicely called, we worked it out. Last night we ran the dishwasher and everything worked great. This is our first repair under this warranty and we are very satisfied.

Another serviceman had been to my house to do a regular winter checkup and had an issue with the flame sensor and said it needed to be replaced. With my Choice warranty, I called and requested someone to come out and fix, the service folks that came indicated it was fine and the original serviceman had not cleaned the flame sensor. After cleaning, the flame sensor was back up to what it should be so I am well satisfied with the results.

Replacement of Garbage disposal is very poor quality. They replaced 3/4 HP in place of 1HP existing Garbage disposal. The replacement is very noisy compared to the old one. Technician was rude, and no professionalism. They told me that they replaced with industrial disposal, is not true. Good thing it wasn’t my refrigerator, based on this they would have replaced the household refrigerator with a dormitory refrigerator. This answer is ridiculous and don’t care attitude. Sorry, I am not happy at all.

The agent who helped me answered all my questions being it was my first time getting a warranty. He also informed me about the promotion going on which saved me about $120. After he answered all my questions, the registration process took less than 5 mins.

Technician Renato was very pleasant, courteous, knowledgeable of the plumbing stuff but CHOICE warranty staff made me feel I was lying about my claim of the pop-up drain problems Renato fixed. I had to file another claim for it, nevertheless, I’m happy they covered them. The five star is for Technician RENATO, THANK YOU!!!

No ice, control panel malfunction. Tech diagnosed immediately. And was able to activate the ice maker. Ordered part immediately and advised install date. Confirmations will follow. Different tech installed. Both guys were very knowledgeable and expedient. Pleasantly surprised and very pleased.

Choice Home Warranty sent (Richard) Rightway Plumbing out to my home to repair the following: toilet was not working; facebowl faucet was replaced; garbage disposal was replaced; kitchen faucet was replaced. Richard did a fantastic job. All of these things are now working well and look very nice.

We notified you that our boiler was not working (no heat) early afternoon on Friday afternoon. The technician arrived Tuesday later afternoon, four days later. We had no heat in CO in mid-October. We recently agreed to extend the contract an additional three years. The representative was going to send the new agreement to us by email. It did not arrive. You have our money and we have nothing to show for it.

Technician was great as well as the Case manager; however, negotiating payment is unacceptable. Offering a gift card from Lowe's is totally unacceptable. It does not provide options for me to choose my preferred vendor. Waiting for weeks to receive payment is especially unacceptable given that it's a major appliance. Lowe's will not accept the gift card as a payment on their account which would possibly been a quicker resolution even though the delivery time is approximately 7+ days after the purchase. Given all of this makes for a very unpleasant experience and dissatisfied customer.

Choice Home Warranty has the MOST personable and persistent salespeople working for them. I was very impressed with the agent I worked with. I felt he went above and beyond to get me the best quote/rate possible. Thank you Louie!!

The Tech was great. After my experience with CHW, I can't encourage other home buyers I know to get your services. For almost 2 months and 2 weeks, my family and I have been without a working refrigerator. Now I have to wait for almost 30 more days to get my Lowe's gift card to purchase a new refrigerator. Staff & company policy didn't care that I have 2 young boys and an 11-month-old baby girl that I just switch to whole milk. Mind you I was on unemployment waiting to go back to work in September. I wasn't handle well..

Gas water heater issue. Technician sent quickly. Claim approval in less than 24 hours. Replacement ordered immediately. Hoping to get the work finished as a quality job. CHW will hopefully always find well qualified repair companies that customers can rely on.

My water heater went out in one of my properties. My tenant moved out 9/30 but reported seeing water before they left. I advised them to continue moving and I will fix the issue after they leave, to avoid anyone being in the way as they moved. As soon as they left, I called Choice Home Warranty and made a claim, but it was immediately denied in less than 24 hours. Since the house was vacant when the plumber that they contracted arrived, my water heater was not covered by Choice Home Warranty due to the property being unoccupied. I tried to dispute this decision but couldn't get anyone to call me back.

Your company sucks, worst handling of a claim I have ever experienced. I would not recommend your company to a stray cat. Was told I had a technician coming today and there is not even a work order from the plumbing company.

My dryer keep saying the door was open and wouldn't allow me to start my dryer sometimes. Or if it started it would stop and say the dryer door was open. Sears was quick to get the part needed and quickly installed. He was nice and made sure the job was fix before he left.

The tech was friendly and knowledgeable. Was proficient in what she was doing, she went through what was wrong with it and clearly explained my options for replacement and explained the difference between a standard water heater and a tank less one including installation. Will definitely like to use again.

I made my initial claim on a Friday morning and it was acknowledged right away and by that evening I was set up for my appointment for Monday morning. My chandelier blew out all the light bulbs and wouldn’t work with new ones. The technician quickly diagnosed problem and repaired. Very polite/thorough.

The Choice Home Warranty (CHW) responded my request within 6 hours as promised indicating the technician will come in 5 days. I called the technician and he was able to come the same day and fixed the problem. The technician was professional and courteous. Great experience and great company.

The schedule of repair was sent within four hours after the initial request. Complete service by the technician after two visits. The expected waiting time for a technician is four to eight hours. However, the technician came early so I did not wait too long for the two scheduled visits.

We just switched to Choice Home Warranty after being customers of American Home Shield for 18 years. We decided to shop around since our monthly fee was raised significantly for this next contract year with AHS. We waited out our one month after signing with Choice Home warranty for coverage and then cancelled our contract with AHS. Within a week, we started using our heater due to dropping temperatures in the evenings. Within a few days, we noticed our heater no longer heating and we called Choice with our first repair claim. We received a service provider within a few days. He had to locate a part to come back to finish the repair. Once he replaced the part, it worked for a little bit and then stopped again.

Very good technical service. He was knowledgeable on my equipment and was quick to restore them. He was very personable and came as schedule to the home. I would recommend using this contractor for any HVAC need. Very good technical service. He was knowledgeable on my equipment and was quick to restore them. He was very personable and came as schedule to the home. I would recommend using this contractor for any HVAC need.

The technician that arrived, Tony, was extremely professional and I would recommend him to anyone! He was able to diagnose the problem right away and did not take away from my work day. He was on time and very helpful.

I have a hot tub. It probably going to freeze up if its get any colder. No one will come and fix it. I found someone name Alen ** and he would. He said he send in a quote and no respond. I'm getting real worried about it.

He was very safe, respectful and courteous. He kept me informed on each step of the process. He appeared to extremely experienced, pointing out to me the inter working of a chest freezer. I would call on him again if I need an appliance repaired.

Do not use Choice Home Warranty. The technicians they select are great and try to do everything they can to help you with your situation. However, Choice does everything they can to not pay your claim including making things difficult on the contract technicians by low-balling them and refusing to pay for needed parts and services. Save your money and use another home warranty service.

All the technicians have been great. It’s just we buy insurance according to your assurances, and your definition of replacement is so misleading. I realize your fine print in your contracts are very clear with what replacement means. It is this very reason that I won’t be renewing when my renewal comes up. CHW won’t get a renewal for me.

This is the kind of service we would like to get every day from every company. Kind, efficient, knowledgeable. Went beyond the minimum to fix our fridge and inform us about what he was doing. Cannot overdo this recommendation. WeFix has the integrity we need in business today.

I received the following information in an email from you to take care of my "covered" plumbing nightmare:

AC went out and the tech came within 48 hours and the work was started the next day. Thank you so much in my time of need. Thank you so much for the assistance and phone calls to ensure the work was done correctly.

This is our rental property. Tenants let us know basement drain was backed up. It was on a weekend, and Choice still replied within 25 hrs. The tenant said the technician they sent was GREAT! We live 70 miles away, so being able to trust this warranty gives us peace of mind. It was the first time we used it, and it was a good experience!

Chad came in and did an excellent job with fixing my HVAC issue. He explained in detail what and why it happened. Chad is professional, pleasant and knowledgeable in his field. We asked about adding a gas line and he informed us that he does that as well. Great!

Replaced a faulty circuit breaker. The tech (Mike from Infinite Life Electrical) texted me when he would arrive, arrived on time, completed the job quickly and effectively. I would happily recommend CHW and Infinite Life Electrical to others. Thank you.

I had a claim opened in August, after not hearing anything for a couple of weeks I called they said that I would need to find my own technician since they hadn't found anyone on their own. I found one and when I went to do the reimbursement process on my own I found out that they had closed my claim without contacting me a single time. They said it had been open for over 30 days. How could a company close out a claim without even trying to find a technician or contacting the consumer it's ridiculous and the worst experience I've had. I'll be changing immediately. Do not go with this company!

The sales rep I spoke with was very knowledgeable, articulate and confident. His name was Adrien **. I was pleased in how he presented your company. I am looking forward to a pleasurable partnership. The only thing my service plan he told me would be $55.00 as a part of the Columbus day promotion but the policy states $65.00 service fee. Please correct that. Thank you for your service.

Signing up and contracting went great. The agent really knows his business. He provided several options and explained each option completely. When asked he provided information and discounts for my military service. I am going to be saving lots of money over my current home warranty company and can't wait to cancel them. Choice is $50 cheaper on service calls and $100 cheaper per year.

The clogging Issue in the refrigerator was quickly identified by the technician and he had right equipment to quickly resolve the issue. Technician also helped with other question on ice tray. Overall good service. Thank you. Thank you. Thank you.

It took me a minute to figure out how to submit a service request, which is called "make a claim" on their website. After finally being able to submit a new service request for electrical, the first available was 5 days away. I was able to call around and get someone come out same day the next day. When I tried to call the CHW technician at Prime Electric to cancel my appointment with them, there was no answer, and voice mail box was full - only means was to send an SMS only of my phone number I guess for them to call back. This was my first time using CHW since moving over from AHS. So far it is just satisfactory.

I wanted to do the survey because I wanted to say that my representative Elizabeth ** was excellent. She was extremely helpful. One of the reasons I chose your company was that I really like that I have a personal representative to communicate with directly.

He had wrong address and didn't correct for me.. Transfer to customer service which took about 30 minutes. I like the company but not the worker who wrote policy for me. Doesn't care me after taking my credit card number.