Choice Home Warranty Reviews

The technician from Rogers The Group was most knowledgeable and professional. The gasket on the dryer drum of my 4 year old Samsung dryer had shrunk, which allowed clothes to get in the crack and burn. The drum was replaced. I highly recommend the Rogers Group (TRG).

Leo was very helpful and straight to the point. He provided all of the information needed to make an informed decision. A home warranty that provides all of the necessary coverage is very important. The costs involved is equally as important.

I am pleased with the help that I received today. I really appreciate the help that I received from customer service department. Thank you so much. For a while I had some hard feelings about Choice Home Warranty but today you all restored the trust that I had with you all before. Keep up the good work.

Answer all my questions and made me feel like a valued person. That my problem would be their problem and they could handle any matter that would pop up. After having a bad time with one of their competitor I feel I made the right choice.

The initial contact to file a claim was easy, very direct. There is time delay waiting to speak with customer service representative. I received service for my air condition claim. The service was timely and the technician from “Only Way Air” heating and air addressed the problem.

Satisfied with the experience of filing claim online Wednesday evening. Correspondence by email regarding appointments have been very informative. There was a quick follow up with a service call scheduled for Friday afternoon. But it was rescheduled for the follow Monday morning. The claim was for a refrigerator not cooling. A long time to wait. Waiting for Monday to share follow up.

Air Conditioner went out. Suffering from heat exhaustion. He was a life saver. Great service with a smile. Very patience. Heaven sent. Got it up and running before I could bat an eye. Gifted hands. He asked a few questions. Then stated. Yes. I can fix it. Music to my ears. We're in heaven now. Nice and Cool. Thanks a million..

I could not recommend Choice Home Warranty enough! They are a fantastic service, I am so glad my neighbor recommended them to me. We just had a serious plumbing issue. I called them and was able to receive assistance immediately. The plumber came over within 24 hours and worked hard to fix our issue. All it cost us was the copay! Thank you so much Choice Home Warranty for being there for my family! I will make sure to happily tell everyone home owner I know to be enrolled in your reliable and affordable services!

Very good service rendered by Michael. He was prompt and thorough and explained what had to be done. Did not have to wait to be scheduled. Very patient and willing to take his time to get the job done. Waited patiently for approval.

I love that I can log in to my account on the website and submit a claim anytime, 24/7. The process is simple and quick. I like that I get text message updates and emails regarding my claim status. That’s all I have to say.

The lady I spoke to was well informed and answered all my questions. I look forward to doing business with Choice Home Warranty. I feel secure about coverage on my home and of anything breaks I can count on them.

The technician was ok, but the insurance claim process was very disappointing. Some of my claims were wrongfully denied even after going through a case manager. She was not very helpful and understanding to say the least. My experience with the case manger will definitely discourage me from recommending the company.

I was a little frustrated that it taking so long to get an appointment time to speak with the assigned case manager that will handle the claim. However, once the case manager call, she was extremely friendly, understand, helpful, and ready to help solve the problem quickly.

CHOICE assigned a technician immediately when notified of my issue. R and D appliances was amazing when they came to service my appliances. They verified the concern and started working on the noted issue. My experience thus far has been great. I am waiting for a replacement appliance however I am confident all will be well.

Good day I recently signed up customer Rickie ** with your services at **. It was on 19 July. Representative Mike was more concerned with getting me to renew my warranty than any mention of the bonus of 2 mths to my renewal status time frame for signing someone up. I'd like a response acknowledging this please. Thank you

I've only had one prior claim and it was handled satisfactorily. I have just placed my second claim and am currently waiting to be contacted by the technician. I don't have anything else to add at this time.

I have had this company come twice to my home to see what was wrong with my refrigerator and to come back with the parts. Both technicians quickly knew what the problem was. Neither one of the techs minded me asking lots of questions. They were patient polite and did their job I thought quickly. I would highly recommend Appliance Express to anyone. From now on I want just them to service my appliances

The technician was very nice and professional. The garbage disposal did not work and had to be replaced. Very happy with the service. Carlos was right on time and knew what had to be done. I would recommend him for any future plumbing issues. Thank you.

I recently switched Choice Warranty from one your competitors and currently have 3 policies. My first experience has been a nightmare - I placed a call on Monday 8/2 and of today you haven’t been to get a tech to fix my microwave.. Spoke to a customer service rep everyday this week and still don’t have an answer..help!!!

The repair guy did a good job of diagnosis of the problem. Was friendly and courteous. Would highly suggest him. I have been a customer of Choice for some time. I even recommend them to my daughter. Even though they seem to have a problem finding a technician they do always get the job done. I would recommend them to anyone looking for a good service company.

I had to appeal a claim that was denied. I was told that my leak under the sink was not due to wear & tear. That's impossible! Choice allowed only $100.00 towards the repair. I was very satisfied with the technician (Harris Plumbing). However I was not satisfied with the Case Manager response to my claim. I will search for another home warranty company in the future and will not recommend Choice to my friends. John L.

I as a homeowner don't know what condition my equipment is in when it is working properly. To deny my claim for a preexisting condition is dishonest to me. This is my first experience submitting a claim and I am very disappointed. Now I am stuck with a home warranty company that I have already prepaid for the next year on a rental property and my own property for the next three years. I will not recommend your company to anyone I know!!!

Definitely not what I was expecting. I called on a Tuesday to put in a ticket for maintenance on my Dryer. I was expecting to wait a week for someone to contact me back. Boyyyy was I wrong, received a email the same day, technician will be out that same day!!

The gentleman was knowledgeable ... Very good service. As to the replacement of dishwasher, I thought the replacement would be of full replacement value. The gift card to Lowe's was low, and the new units available are 2-3x more in expense. I guess my understanding of the warranty terms was incorrect.

This is the 4th time we have called on air conditioning issues. The bandaids keep coming off making a bigger problem each time. I have water marks on my ceiling in different rooms, we paid for a overflow 100.00 switch that supposedly wasn't covered, that has been replaced before. It costs us out of pocket on top of service call every time. Our last service was the best. Johnathan from Air-Carolina spent time tracing the numerous issues. His recommendation, new unit. I had.5 refrigerant instead of 3 lbs that it should be. Why did it take 4 calls for that issue to be discovered? Not happy with Choice warranty.

I was told, that I would receive a Lowe's ecard to assist with the purchase of a new freezer, all the meat I had in the cooler has spoiled, it's been 3 weeks, please stand by your word. I just renewed my service, $ 2000.00, I'm not sure if that was a good deal.

The unit is 22 years old. Your booklet states, major appliances last approx 13 years. There seems to be an issue with replacing my unit. What Choice says and what Choice does are 2 completely different things. Would not recommend them to anyone....I've submitted pics 2x, and the tech has submitted pics. Pitiful.

The technician sent quickly identified the issue. He didn't have the part needed so ran to a home improvement store and was able to not only fix the issue at hand but identified other issues and took care of that as well to avoid future problems.

Choice responded with a repair man coming to the house within 4 business days and had a resolution within two days. Great experience. Washer needed replacement and they provided a Lowe’s e-card for a new washer. Still waiting for that, but they stated it should arrive in 30 days.

There are a few uncovered items that I disagree should be covered under a true "whole home warranty," and I've only had one unhappy experience with a vendor. Besides those two issues, I'd highly recommend the service to anyone looking for peace-of-mind coverage for a new or existing home.

Sent out the claim this weekend that everything was frosting up, got word that Zion would be out on Wednesday. He came right when the appointment window began (first time they’ve ever come early in my experience). He got everything straightened out, talked me through what was wrong which I really appreciated. I always prefer when they tell me what was wrong and how they fixed it. Even if I know it. 10/10 for sure, thankful to have cool air in the house again.

Disappointing that this is not covered when it's the one thing that most likely to need replacement! It should be part of the home warranty coverage when paying large amount of money for the home warranty. It's a common to need these valves replaced so why is it not covered.

I was very pleased that he came that same day when I called to have my ac inspected. He explained to Choice Home Warranty about my ac that they made the decision on what to do about it. Reliable and honest. 5 stars!!!

Choice did get someone to come out within a few days. The approval to fix my AC was also done pretty fast also. I was on guard in the beginning though! Technician that fixed my air conditioner was awesome! He was very knowledgeable. Choice...I have read many bad reviews and had my own negative experience. You have gotten your payments every month for years...so you need to take care of your customers always just like you did for me this time!

Very satisfied. When they got there they knew exactly what was the problem right away. Very pleased. Overall Very Satisfied. Would highly recommended them to all my friends and family. Thank you very much for taken care of my problem.

I had plumbing issues in the basement where it flooded from the back flow causing my basement to flood and toilet to overflow and all tubs to become stopped up. The plumber was great and knew how to fix the problem.

I am sending a letter to your Manager. Too lengthy to comment here. In short, I will be looking for another Home Warranty Company! The 3RD technician who came out was very polite. The 1st technician needs to be fired!

After some severe storms, we found we had 2 leaks and Choice Home Warranty sent out a great plumber. The leaks were fixed in no time and we are very happy with the service we received and the work that was done.

The dishwasher was not draining. Problem corrected in-house at the time of visit. Mechanic investigated the situation and discovered the reason and immediately repaired the problem. Mechanic responded by the agreed-upon time and was very courteous throughout the entire process.

There is always some exclusion, they never want to pay for anything, there’s no point in paying money for a warranty, you might as well just save your money yourself. It’s a joke. I’ll be canceling my warranty after this month.

July, 2020, my A/C was not cooling. Choice sent a service provider, Pronto, they fixed the problem. Said it was leaves in the unit. July, 2021, A/C not cooling. Choice sent service provider, Trinity. He got it running. Said it was an ant bed blocking something, keeping the unit from turning. Choice is sending Trinity back, with no charge. Thank you Choice.

I was very dissatisfied with the fact it took over a week to get a technician to my house. Both units were out and I was enduring 80-86 degrees in my home with my dog and company. Once I had the technician form Ready there it took less than an hour for them to fix the problems. Should never take a week to get someone to fix the problem.

Doing much better work now. Great customer service. Fast response this time.. I will highly recommend this company to all my friends and family members. They send me professional people to resolve my problem.. I really appreciate it the fast service. Thanks again. I will keep using this company.

Awful. Unprofessional. Pushy. Did not care about me as the customer. I am asking for upper manager to contact me on this experience I had yesterday! I want to cancel going with your company. I will be going with another company.

Change toilet filler valve on my toilet... It's was running all night and keeping me up at night. He came on time and was very professional, knowledge of the matter at hand and did a clean and excellent job... Friendly and well spoken of the subject matter... I would use him again for my plumbing and heating needs.

Technician was very friendly explaining the cause of the situation. How he fix it gives me to believe that I have been helped. Choice Warranty is always there for me for a very long time and I know how helpful it is. Thanks.

My washer broke down and they came and fixed it quick.. I had a technician within the next day and friendly, clean and quick. I would recommend because it's a cushion when you can't afford to be buying new appliances all the time.

The technician had a bit of delay but he texted me to let me know that as soon as he completes the work he would be arriving soon which I was pleased with. Also he was able to repair the broken socket.

I did not appreciate the unacceptable aggressiveness of the salesman on the phone. I told him several times AFTER I purchased my package that I did not want or could afford anything else. Yet he kept pushing for more. My tone changed at the end of the conversation to frustration and he STILL was very aggressive. I'm considering canceling.

It took over a week for them to find someone even willing to come out and look at my problem. The plumber diagnosed the problem and called the company to let them know the extent. They denied my claim stating that it was "pre-existing"?! I just purchased my home this May and I did have a very good home inspector and there was no drain line crack at that time. I feel your warranty is not worth the paper it was written on and I will tell everone I know, including the realtor that purchased it for me.

The technician was very nice to my mother who stayed at my house while I was at work. She said that he was very thoughtful and polite. I asked my mother if the technician was there for a very long time and she said that he was able to find the problem quickly and fixed it right away.

Came in timely manner and very professional was done in 30 minutes. Would recommend him to my friends and family. Best thing I have signed up for in a long time. Very one I know I will recommend Choice Warranty's service.

Everything was addressed very quickly. My dryer had to be replaced. The only thing is Eppicard have to wait up to 30 days to get it. That is inconvenient when you don't have dryer for 30 days. Why can't you Essie e-card ASAP, so we can buy appliance.

The Technician, was very knowledgeable and professional. The only I dislike is talking to a machine in lieu of a live person.. I never received a callback. It’s frustrating to wait for a representative to talk to and never get chance.

I have had no problem getting Choice Warranty to attend to each and every service needed to replace or repair a unit. The repair is done quickly and safely. Getting the right repair man to come to your home is a very real problem. Having Choice Warranty do the leg work in finding the right man for the job is a lifesaver. Choice Warranty is well worth the money for peace of mind in getting the job done right and quickly.

Choice home warranty. Is great. I need the plumbing fixed in my bathroom. Called plumbers. They were charging a lot of money for what I needed. By me having choice warranty. They actually saved me a lot of money. And they come out as soon as possible. That saved me a lot. I would recommend them. They're a great company And you don't have to come out of your pocket with a lot of money. Just pay your monthly bill. And call fee. And they take care of the rest.

I purchased a Choice Home Warranty from my primary residence in 2018 for a six (6) year contract period, paying the contract in advance, in full. I previously had American Shield. If I could offer a rating of less than one (1) star I would. The first plan of defense is finding some technicality to deny your claim. In the event, they do actually replace something it is rarely of the same or better quality than the appliance or item they replace. Their favorite tactic is to direct you to the fine print (exclusions) in the contract language. "We only replace with like and kind." I had a name brand Insulated Quiet Name brand 3/4 HP garbage disposal that they first tried to pass off a 1/4 hp generic brand standard version as a replacement when I objected they relented and put in a generic 3/4" hp non-insulated version.

My representative was great! We had a conversation about what was covered within the plan and how it benefits me if something was too wrong. Also, we spoke on ways the company is just a phone call away. The fee is reasonable for what is provided.

You sent a technician to house to check it out and he said need to replace, but you didn't cover price of cheapest one to buy. Had to add 200 bucks more to buy cheapest one at Lowe's. That really sucks.

Last fall I had you send someone out here to check out hot water heater and they didn't know anything about my system so I called and told you that and said I had someone that knew about it. I told you his number so you could reach him. Then I was told to have him come and see what was wrong and send you his findings. He went through all the stuff you wanted him to do which was an hour or better filling out your paperwork which he isn't paid for and never got a response back. So I left for the winter and came back and water heater was still not fixed and call the person that had done all your paperwork and he came out seen some things that needed to be fixed but he said he wasn't going to go through all that process again. When I called you about it you said he never sent or did anything which is not true. Now I have money in a program and it's not working for me.

Claim was processed timely. Mit Mechanics contacted with an appointment within a day of the claim. Repair was done, the technician was very polite and professional. I am very pleased with my experience. I am glad I have this service. I will renew my contract.

Your staff who took my request was outstanding. He was foreign but his English excellent. No problem with communication.Thank you. I wish I could remember his name. 5 stars. Much improved since my last request. Thank you.

Our central air conditioner quit working on Saturday afternoon so I entered a claim online. Sunday morning I received an email stating that CHW had not been able to find a company to service us and that we had the option to find our own company and that CHW would compensate us for the approved cost. We contacted a reputable company and their tech came out and assessed the problem and emailed CHW with the diagnoses and cost for repair. Within 10 minutes the tech received a call from a CHW representative asking for a lower bid, which the tech agreed to, but needed approval from the CHW "review committee" and would call me back within 10 minutes.

I purchased a home in Texas in a very remote area border with Mexico. Prior to purchasing the warranty I asked them if they had technicians that would go to my area if needed and they said they had technicians all over the nation. My first claim required a plumber, never sent. My online request was ignored. My second claim required a water heater repair or replacement and they never sent anyone. I sent them an e-mail that I wanted to cancel and was told I needed to call which I did. I explained my situation, I was placed on hold and after being on hold for a long time the call got disconnected. The guy I was talking to never bothered to call me when he had my contact information. I don't recommend warranty. They don't want to refund my money.

I had to submit my request for service to Choice Home Warranty online even though I would have liked to talk to someone, but once I sent my request the response was very quick and the plumber scheduled an appointment right away. Diem Plumbing was easy to contact to reschedule the original appointment and the tech they sent was very knowledgeable.

Just wanted to let you know I had problems with the automatic recording system. Tried numerous times could not comprehend me. Then my customer service representative was hard to understand! There should be a way to just press button for live person!

When I had a problem with my freezer/icemaker I had to make repetitive calls for help. I was first referred to a vendor who said they would charge me the full repair amount (Sears Repair) and I would need to get reimbursed by Choice Warranty. It took many calls to sort this out until Choice Warranty found another repair service. I also did not like the fact that I had to leave my repair problem online and not talk to a real person after hours. I thought this was 24 hour service. My prior warranty company always had a real person on call to answer emergencies no matter when it happened. Lucky for me the fridge part of my fridge did work or it could have been a disaster losing food, etc. I will probably not be renewing for another year when the times come.

I purchased a home warranty from Choice home warranty about one year ago — still under warranty. The company they sent out, Baker's Residential Experts, was quite professional in the work they performed. They determined that my compressor had gone out. They contacted choice home warranty to get authorization to replace the compressor. My claim was denied! The reason was because the compressor was only seven years old. According to them, it should last for at least 14 years.

The guy pissed me off. But I accepted the one year. My credit card company confirmed I was charged. I am having my doubts if I am covered or l have been scammed. Help me here. At my age l am a target of so many very clever people out there. Please confirm if I am covered. If not, l want my money back. I will pass on my experience on to others.

Gear in the opener broke. First Technician fixed that no problem but noticed that the whole device was practically falling apart. Went above and beyond to report the broken opener and got me a new one installed. Excellent service and process.

The service provided was great. He was very professional and gave respect when entering my home. He was knowledgeable and shared information the customer would benefit from in the future. The provider called right away to inform of an opening. I liked, I try to get to my customers as soon as I can and get the job done.

I spoke with Myles and he explained the different programs. Very patient and thorough. Of course I have not had the opportunity to use the warranty yet, but I trust what he explained and after reading the contract I will be well satisfied with Choice.

Claims rep very congenial in placing my claims for 2 different claims: 1. oven. 2. Plumbing. In the past year Choice Home Warranty has always been prompt and efficient in locating agents for oven and plumbing (even though I have never made a claim on oven). Thanks.

After doing online research for home warranty plans, I narrowed the choices to three concerns. I called CHOICE with my questions. The agent (Ralph **) answered all of my questions and found the best price and plan options for my wife and I. It was handled professionally and I am very satisfied with the outcome. I highly recommend.

One of the best and knowledgeable technician was dispatched. He deserves this accolades. Hope you find good support in the field unlike few others who have come in the past and were no good... Kudos to this tech for his assistance.

Best home warranty company! Have used many before but this is by far the best. Great prices and very fast to send someone professional as soon as possible. Highly recommend. Will definitely use them whenever I can. The person who set it up was very kind and knowledgeable too.

Leave this company asap. Will never recommend them to anyone, also have friends leaving them. They have things in place that will allow them to never pay for repairs. Things you would think are normal issues they are able to get out of paying.

When the original AC company looked at the claim, they were able to call the tenant and assess it was a ductwork issue not the AC unit. Since they do not do ductwork, they asked me to close the claim and open a new one. Saving us a trade call fee since they did not go to the unit. Thank you for your honest vendors. I am the property manager for Sirous ** the owner

I am extremely please with the entire experience. The repair was scheduled within 24 hours. The technician arrived the next day. Parts were ordered and he returned the next day to complete the repair. He was very thorough and professional.

I had a great experience with customer service. She was very nice and super understanding!! This is my first request and can’t wait to see their service in person. Thanks for all that you do! I will definitely recommend Choice Home Warranty!

My oven and Ice maker needed repairs this week. The claim went thru very quickly and a repair person was scheduled to come out within a reasonable time. Parts are ordered and will be installed when they arrive. Very pleased with the response time and the repair person!

Claim for built-in microwave, 10 day wait for technician, resulted in replacement qualification. Replacement cost offered was 60% of retail of like kind and quality unit at Lowe’s with no allowance for installation. Very disappointed, no recommendations from this customer.

The techs that come out were great and had my problem fixed very quickly. I would definitely recommend Choice Home Warranty. No run around with them when I filed my claim. They immediately sent me a time that techs would be here. I wish that time could have been a little shorter.

The technicians were extremely knowledgeable and were able to identify the problem and fix it immediately. They were very professional and courteous. I am very happy with their service. I would highly recommend them. I am a very satisfied customer.

I choose to use Choice because I have used them in the past. They are very helpful. I only had to use the service once last time and they came out right away and was very pleased with their service. The agent who helped me this time was the same agent I used before. I would recommend them to my friends.

Very pleased with service. Being a handicapped Veteran, and an amputee, it was very important that my issue be resolved in a timely manner. From making the claim, to completion of it, everything was handled very professionally, kindly, and expediently. The Technician that came out represented your Company well. Thank you. I

Thank you for your help. Very fast service with quality work. We highly recommend to other families. We have had Choice Home warranty for a few years and it has been very helpful. Only $45 service fee per call and the work gets done quickly. Awesome Service! Thank you

I have problem with my washer Machine. The technician came over. He ordered the parts for my washer and he be back and installed the part. He was nice technician. I recommend this Choice Home Warranty to my friends! To everyone!

Our home water heater has begun to leak rusty water from the bottom of the unit. This is a sign that the heater core has rotted and is failing. We paid for the CW selected plumber to inspect our unit, which he said needs to be replaced. CW has denied the claim based on policy language which says CW doesn't cover storage tanks. However, look at most CW ads which pitch their coverage of your home water heater. Just more insurance mumbo jumbo to not cover an item one is told this type of policy to covers. Not only am I disappointed that a unit CW's technician says needs to be replaced, but I'm concerned that the improperly functioning unit has created a health issue for me & my family. I'm very dissatisfied!

OSP Plumbing from the first contact on the phone was professional and caring. The lady offered an earlier appointment than was scheduled. The technician came out and called first to let me know he was 20 minutes away. Jason was professional, prompt, and honest. He gave us a solution and we followed up with it. He was quick and efficient. I would definitely use them again.

The plumber was friendly, well dressed and knew his job. I give him 5 of 5 stars. He did a great job!! Here is my complaint: The phone harassment from your company has started wanting me to renew my contract. 1 to 2 a week. Please stop or I will go somewhere else.

Cynthia was patient and extremely helpful! Ensured that I understood the process, how to call for service, and the rates. Great experience. I am excited to see how this new warranty company goes, so far I have not been disappointed.

Technician was very amenable to scheduling service to our needs. Understood the problem from description on the phone. Brought parts to correct the problem (no second trip required). Arrived on time, and informed us when he was en-route. Very professional, fixed problem quickly and efficiently. Cleaned up area before departing. Very nice personality. First class technician. Highly recommended.

CHW has always come through for me when I need them. The techs always explain clearly what my problem is and what they need to do to solve it... and then solve it. They take the necessary time to do a complete and thorough job and also make sure I'm satisfied with their work.

This is the second situation where we have used our warranty for repair. I thought the furnace blower issue was an anomaly. (It took more than two weeks to repair because Choice would not approve local acquisition of part.) Now we have been without a dishwasher for a week and just been informed it will be another week for repair appointment. 2 weeks to repair is not any way near satisfactory!

Recently, after sending a technician to look at my washing machine, CHW decided to replace it. They said they would replace with a similar item. They gave me an egift card to Lowe's for 2/3 the price of the least expensive front load washer. When I filed a dispute it took over two weeks to get to talk to someone, and then it wasn't the case manager but someone who kept reading the policy over and over. Then she said they would not reimburse retail (which is what I have to pay). So I am still out of pocket quite a bit of money. The only good thing that came out of the conversation is that they agreed to disburse a check so that I wasn't limited to Lowe's.

My experience with getting dryer fixed went very well. The technician was very personable and informative. I was pleasantly pleased with the service provided to me and my family. This is why we have continued to renew our warranty the past years.

I had an issue with our sump pump and also some electrical issues in the house. I put in two work orders which was super easy to do and CHW found a company, set up the appointment and each issue was taken care of. Love knowing that my house is taken care of!!!!

The associate was very helpful and knowledgeable, explained terms I could understand, very polite, suggested VIP contract he, I think there should be more associates in your company that is as good as he was.

I’ve had Choice Home Warranty ever since I purchased my first home 21/2 years ago. Always do good work, Show up on time and if running late they communicate with you All in All and good company to go with.

The technician was was very polite. He asked appropriate questions and fixed my AC Unit quickly. I would highly recommend him to others. I had a question and he called home office to make sure he gave me the right answer.

your rep, Martin **, convinced me to try your warranty offering me a deal that he said I had to take right then. I told him that I wanted to check out Choice Warranty and see the actual warranty first, and he said I had 30 days to cancel. I got the warranty papers emailed to me and when I checked out Choice Warranty online, I found numerous negative complaints about your service. I emailed Mr. ** and told him to NOT process my credit card and to cancel the order. He replied "OK". I also emailed you thru your online account to cancel the order. Today I find that you still processed the order and charged my credit card. I have stopped payment on the charge, but am unhappy that I had to do so, and feel that I have been scammed.

Had problem with AC. Sent in request. Technician came next day. Problem fixed. Like I like it. Simple, direct, and on time. Technician knew what the problem was, fixed it, and then I had air. Choice did good this time.

I had a plumbing stoppage and submitted a claim on Thursday to get the issue resolved. I received an email with the appointment time for Saturday between 3pm-8pm. I waited around the house and had cancelled plans so I could be there. However, no one showed up or called. So I decided to call the plumbing company Monday morning since I still had not heard from them. They finally sent technician Monday afternoon and he was able to resolve the issue. Every time I've dealt with the plumbing company that Choice Warranty uses, I have this issue. I am constantly having to call them to get answers and find out when they will actually show up.

Dishwasher didn't leak when tech was here (naturally) but tech did a thorough job looking for problems. Told us to video leak if it happens again. We never thought to do that. We were very happy with the service even though the problem wasn't resolved. (Because of finicky dishwasher not tech.)

The technician who came out was great this time for the hot water tank. The 1st one that came out last week did not send in a report. I had to insist after 3 days went by and no report from the technician. No running water in my house for over a week now. They finally transferred it to the guy who came on Tuesday. He submitted my information and they still haven't replaced my hot water tank and I had to file an appeal and now they want me to wait another week. Choice Home Warranty is the worse home warranty ever. I wouldn't recommend this company to anyone even it was free!

Tech was courteous and professional. Did an awesome job of diagnosing issue with jacuzzi tub.. Explained next steps in process of filing our claim and getting parts to repair jacuzzi tub. Would gladly recommend to family and friends. Now we wait for a part to be found and installed.

Great experience, the company that came was very professional and knowledgeable. They explained everything that needed to be done and the process to fix it. We would definitely use this company again in the future. Very happy with our overall experience.

Tank not filling. New part's fixed the problem. It took over a week to get a technician scheduled. Day of appointment I called him, he had not received work order. New appointment next day. Problem solved. I hope this company continues to provide services through Choice HW.

Great technician sent to look at dishwasher, but Choice's appliance replacement option is a fraud. Should be renamed Repair or lowly subsidize in leiu of replacement warranty, in my case offering 236.00 towards a 600.00 actual item replacement and taking up to 30 days to send an "at time of purchase only gift card". Won't be renewing or recommending Choice going forward.

I can always get a human on the phone at Choice Warranty, which is way better than other warranty companies! That said, there are so many exceptions for every item that getting claims accepted is very tough. My AC broke and needed a new condensation pump but apparently they don’t cover condensation pumps! I like them better than others but wish they had discretion to cover more.

The technician responded very quickly to my A/C issue. He explained fully what the problem was and how he was going to repair it. He was polite and respectful. He completed the repairs in a timely manner and made sure the area he worked was cleaned..

Technician was knowledgeable and very impressive. Kept me updated and was thorough in his assessment of the situation. I would definitely recommend Choice Warranty and specifically this technician. He kept notes on previous visit and was able to look at these notes and order what was needed for the repair of my refrigerator. A painless experience. Highly recommend Choice Warranty and in particular this technician and his company.

I filed a claim on Saturday and by Sunday I was informed that a technician would be at my house on Tuesday between 7 and 11. I called to confirm on Tuesday AM, but they had no record of the job. They had not been informed. They immediately sent someone out and I couldn’t have asked for better service. The tech was efficient and solved our plumbing issue—broken toilet seal. I was very happy with both the ease of scheduling service and the contractor’s professionalism. No parts needed to be ordered, he already had them in his truck! Yay!

The process to open a service ticket was painless. The response to schedule a service professional was fast. The service professionals were top notch - they were courteous, clean, thorough, friendly. Replaced the unit with a name brand unit of like horse power and quality.

I was not getting no cool air from the unit. I call Choice warrant. They put a claim in that same day in got claim no and a assigned technician. I did not have the headache to find a technician and going thru financial difficulty at this time my work approve and the technician came in and fix my unit. Choice warranty is the best for your home warranty. Keep up the good work. Reliable and dependable.

Tech came next day. Replaced fan motor on outside unit. Professional and knowledgeable. Would highly recommend Hughes heating and air. Can say I was very pleased with their promptness and ability to fix my problem so quickly. Thank you Choice Home Warranty.

Choice warranty quickly responded to my repair request. Vendor was out within 4 hours. Repairs within 24 hours. Choice followed up and emailed me in every part of the process. Glad I changed from American Home who had the worst customer service. You never knew what was going on. My faith is restored in home warranty companies. I would recommend Choice Home warranty to everyone.

Works good for small problems but when any major work is needed then claims are denied for the "canned response" denied for lack of proper maintenance. Regardless of how it was maintained. Not sure how the appeal process works as they are still reviewing the claim.

The phone responses were professional with genuine concern for our needs. There was nothing hidden. The real key will be when we need the help. I have already considered the friends and family I want to recommend the program to. The cost of the program is a great bargain for people on retirement income.

Well, your agent was listening carefully to my problem and addressed the issue to right personnel. I am happy with the result. I hope I get the right result. Your agent has not contacted me yet. I hope to hear from him or her soon.

The absolute worst company you can imagine. Filed a claim for a wet spot related to my septic system in NOVEMBER 2020, it is now AUGUST 2021 and still has never found someone to even come look! I just now had my own technician I found myself. They have been saying ever since last November that they have been working to find me someone… until I recently discovered they haven’t even made a single phone call since JANUARY!!!! Not a single person worked on my claim in 8 months!!! I express my concerns that they won’t pay me back in the reimbursement process and I kid you not they never even said a word in response. They DONT care! I get it’s a business but we have a contract and they didn’t hold up their end. I’ll be getting a lawyer to look into this. RIDICULOUS!! 10/10 don’t recommend!!

When I hung up I realized I had already been billed for a warranty that would be a month away. I wanted to cancel it and your person gave several excuses as to why they couldn’t give back my money. Ultimately he agreed rudely! He was not very pleased with my decision.

The bid was wrong initially - 1 dr fridge. $729 cash card at Lowe’s. Wrong. Didn’t want cash card as had to purchase fridge before settled. Out for about 3 weeks. I rec’d a letter to call Yvette to discuss speak. Paula answered but wouldn’t take my call as “no appt”. Yvette didn’t answer call after trying 6 xs. I made appt which 1st avail was a Wk later. (Only 15”). I finally called 5” after scheduled time. Yvette returned call 15 min after start time. Adjusted Amy to almost $1200 as new is $2500. Check to be sent to me vs I cash. Also have 2nd claim on dishwasher at a townhouse in Mn. Tech came twice snd can’t get parts. Told Yvette who forwarded to agent handling Sears. (A week ago /heard nothing yet.) Prob wouldn’t recommend this warranty co.

Made a call about needing our hot water heater repaired. The person helping me was very nice and helpful. The insurance didn't cover everything but we are so glad to have Choice Home Warranty as our home insurance. Everything is done and working great!

Even though the technician was late to show up to fix my problem with the A/C he was very thorough and kept me informed about what he was doing both inside and outside the home. I would definitely recommend his services be expanded when possible. I would have him work at my home anytime.

Very disappointed in customer service. Air conditioner was broken and the servicemen came out to fix on a Friday however it had to go through a chain of events to even be authorized to be fixed. Of course it was over the weekend and it was very hot in the home. I am a heart patient and to find out that Choice does not offer an expedited service for emergency services was disappointing. The technician can not call from the home to get authority is ridiculous! Need to have a better system to accommodate the customers. Besides the customer is why you are here right?! Do not like the third party process to get authority!! Your competition at least let you call from the house to get started on the work. They offer expedited emergency fixes. This fix would not have taken 4 days.

Serviceman came by to see what the problem was. Will be back as soon as he get okay to work from Choice Warranty. Satisfied with the results and will be happy when he fixes it. The serviceman was very nice and did a great job with me the customer. I like when someone is kind and considerate.

I request to have my air-conditioned repaired. Unfortunately the date was too long for repair. Was too long to wait in 110 degrees Las Vegas heat so I had to get someone to take care of the problem so that we could stay in our house without going to a hotel during this rising pandemic time with the new Delta virus.

The Electrician was smart guy, figured out the problem immediately and fixed the ceiling fan. Very professional behavior and kept us informed about the schedule and was on time. I've been using CHW for quite a few years and would recommend them.

Had an issue with a plumbing failure and needed a repair, Choice Home Warranty is covering our home for one year. We reached out to them to have someone take a look at it. The claim was filed in minutes and we were contacted by a professional plumber within an hour. Fixed and Happy.

I made an mistake, the tech that came out to repair my freezer, was knowledgeable tech. My issue is with the response I got from CHW. I $300.00 dollars of meat in a cooler already for two weeks, I accept your offer for the Lowe's e-card, but then it takes 20 to 30 days, that's unacceptable, some issues are emergency. Your company need to find quicker way to assist your customers, sad.

Thank you for your prompt service at setting up an appointment to fix my leaking AC - it set the fire alarms off at 2 am this morning because it is leaking in the bedroom ceiling. Can't wait to see what is going on.

Reggie with Total Plumbing was fantastic!!! I had a toilet leak in my bathroom. I placed a claim on Sunday and heard back from him quickly saying he would be here on Monday. He called ahead of my scheduled time to say he would be here in 49 minutes. He was punctual, polite and very competent. I very highly recommend him.

Ronald was informative, helpful, and polite. Cannot give more as I have just enrolled and have no claims as yet, and hope to not have many or any.. Hope all loved ones and all employees are well. God Bless America!

Stacey was very convincing and knowledgeable. He gave me a price much lower than what I'm currently paying. Also he is very respectful and polite. I'll be calling tomorrow about another policy for an additional property. I especially like having the roof and plumbing covered.

Spoke to Shawn on the phone. He has an extreme happy aura about his job. Exceptional knowledge about services. He make you feel like you need it, so you buy it. He is very professional on the phone and make you feel at ease. Thank you.

I am disappointed that my buyout check did not come when promised. I have been assured that it is now in the mail! The 4 stars is because I believe that will happen. I have had two claims with CHS since signing up. The first one was very satisfactorily taken care of. This one has left me with questions. Time will tell.

I had trouble with my AC but the problem was electrical. The company Choice sent had polite and courteous electricians and took care of my problem. They did not have a part but went and bought it and took care of it.

I reached out to several companies regarding pricing for a home warranty. While I appreciate it's the reps' jobs to sell, all I wanted was pricing to be able to review at my leisure. Choice was one where I was contacted by at least four different people, all of whom were very assertive and it became very annoying. If hadn't already selected Choice as the company I wanted to go with, I would not have purchased the warranty -- a little too pushy for my style.

He was great. I ordered the part I thought was correct. It wasn’t but we made it work. He didn’t have to stay and help but he did and now I have my washer back after a month of not being able to use it. Frank was great!

We had some issue with the AC, and Choice Warren's contracted a vendor that sent a technician to repair it. Within 24h, we knew how to contact the technician who came at the appointment time and fixed the issue. We are very thankful.

Well when I called to start our account with Choice I tried to get a few other companies to give me some information and prices, you know compare.... The other companies were SO RUDE on the phone I decided to pick Choice Warranty, the gentleman, Clark, that I talked to was really nice, he spoke like he would answer any question I wanted answered, if I needed any info he would be there to give it to me, and was well informed of your product. I liked him right off. It's nice to see that some companies take care of not only NEW customers but the old ones as well. Thank you

The only problem I had was the time for arrival. It was delayed about an hour. The Tech provide great customer service. Would recommend him to family and friends. More companies should provide great service as we received. Our first time working with this company and was very pleased with the service and the COVID Guideline that was followed.

We were very happy with the professional technician that came to our house when we had problems with our air conditioner. He was knowledgeable, professional and friendly. There was no wait, we got an appointment immediately. He was on time. We especially appreciated the photo of the technician so we would know him when he came to the door. Should you need a company with exceptional results this is it. We would be happy to recommend this service to all our family and friends.

The two claims I have submitted have been answered quickly by CHW. I've been happy with both contractors who have come to my house. I was happy that my latest claim was resolved quickly to determine a payment will be made to me so I can purchase a new oven, even though the amount was lower than I was hoping. What I'm not happy about is that I might have to wait up to 30 days to get emailed a Lowe's gift card so I can go make that purchase.

Did not appreciate putting me off until Mon, and then I HAD TO CALL THEM! Choice loves to take your money, then leaves you hanging. FOLKS, WHAT HAS HAPPENED TO CUSTOMER SERVICE? And no notification of price increases on service calls. And then to top it off, THEY WILL NOT PAY.

We are very pleased with Expert Appliances technician Marc. He is very professional, knowledgeable with his job. Thank you for having a dependable company like Expert Appliances. After the experience we had with M&Y I was so scared to call for service. They ruined my Fridge instead of fixing it so please always send Expert appliance service for the reputation of your good standing. Thank you!!!

Everything connected with my experience with the Choice went very well. Submitting a service request was very easy, things went as expected, etc. The technician that came diagnosed a problem extremely quickly, but I don’t feel that he was thorough to make sure that was the ONLY issue. I have had technicians in the past that give the system a once over to make sure that all the issues are taken care of. Nothing bad has happened since, but I’m missing the peace of mind that I’ve had it other times. But in general, great job!

Problem not solved. Plumber said the problem is the switch and he will report that to Choice. The team that came out was very professional. No appointment or notification made by LZ. Luckily I looked at the Choice website which said they were coming on the 3rd.

We have had CHW for at least 5 years and highly recommend them. We have only had to use them once before this and both times we have had no problems. The technician was very efficient & friendly. CHW also was quick in approving our claim and we should be getting our new water heater within the next 7 days.

Tech was in the area before scheduled and called to offer an earlier service. He arrived promptly as promised and was very knowledgeable about my product. He was efficient, had washer working again within minutes, collected my copay and I was able to wash laundry again right away.

I was a little disappointed, I paid the $60 to be told I needed more work (not covered) $500 est. Then we had someone else come out and we paid $100 and it is now working great. 1st I hope we don't need them again but if we do I hope it goes a little better.

The phone service to place a claim is very difficult to deal with. When I try it, I always get a terrible experience because the phone service cannot recognize what I am saying, which leads to an improper claim being made. However, if you can muscle through on the phone and get in touch with a real person, they are very helpful. I had to go through the phone service to sign up and then ask to be transferred, then sit on hold, but the rep I got was extremely helpful and easy to talk to. The takeaway is, make sure you talk to a person! It makes all the difference!

This year has been a bad year for us. First our refrigerator, then the clothes dryer, then the water control valve in our shower. Choice Home Warranty was there for us, responded very promptly and professionally. They got us excellent repair companies, who responded quickly and professionally. We can honestly give Choice and their teams a five star rating, and recommend them to anyone.

The tech was very polite and knows his job. He is very knowledgeable and we felt he was doing a great job for us. I would recommend Him every day. People like him would keep me with your CO. I will renew with (CHW) WHEN TIMES COMES.

My claim was denied even though the AC is not working properly due to normal wear and tear (it's 10 years old). The technician sent was very nice and polite, he recommended for the unit to be replaced. The case manager assigned to me hasn't returned my calls. I'm not very impressed with a service I have been paying since 2014. Time for a change.

The plumber was here literally 5 seconds and fixed my garbage disposal. Pushed a reset button and used some kind of key on it and it was fixed. Showed me how to reset it. Left the key with me and he was done.

The technician was very knowledgeable, and punctual. Choice Home Warranty, on the other hand, does not meet the standard for my choice in warranty providers. I now understand why they have low reviews and class action lawsuits. The supervisor, Nick, that I spoke with told me no warranty service would cover the "AC compressor locked up" as documented by tech, but that's also a false statement. The faulty part is not due to misuse and is in a closed system so was not manipulated by me at all. The unit was also serviced when I bought the home 2 yrs ago.

Bilingual was a plus, there are some terms/words that I can understand better in either language. Professional, on time, even though warranty doesn't cover anything, explained what the issues could be. Wore a mask and I believe them to be honest and possibly affordable.

Jason from Air Travels was great. It took 30 minutes for CHW to approve the repair use of Freon, but eventually did. Thanks to all. The only question is why when I had no a/c in sweltering Charleston, SC heat the time between reporting to CHW and the appointment was 31/2 days. Fortunately Jason arrived a 11/2 days early to give great service. Thanks.

I was given a automatic claim offer for our refrigerator which was lower than a claim filed but expired a few months prior. We reopened the claim and the system reduced the claim automatically by 25% and we chose to open dialog with a manager to discuss the new offer. The manager seemed to resolve the issue but are waiting for the gift card in the amount of $1199 promised. We are very please on the professionalism by the company, the punctuality of the phone call and the ease resolving the issue at hand.

I called in to get a new policy rep was incomprehensible and could not understand that I had an old policy I was looking at while he was fast talking me into another policy. He said I paid more last time (false) and I was getting a better deal. Here is proof he needs new training "new policy".

My experience so far with Choice Home Warranty has been good. While I have not yet used the service, the agent I spoke with today regarding the service was great in explaining about the services and the company - Choice Home Warranty. We are happy with what has been shared with us this far.

Excellent service. Proficient and professional. Came in, got the job done for a reasonable price. Replaced coil, tuned up motor, checked remote and tightened everything up. Absolutely no complaints. Would definitely hire. Thanks again.

This was the first time I used Choice Home Warranty. The only negative was that I called about the issue Friday afternoon, but did not get service until Monday afternoon. When the plumber arrived he was very pleasant and knowledgeable. He repaired the garbage disposal and everything is fine. All in all a good experience.

Santana, the owner of the company, came out and performed the service. He was prompt, polite, and very professional. He explained the issue to us and also explained the work performed. By the time he left, my air was working better and my house was cool. I was very pleased with his service and would highly recommend him and his company to anyone needing A/C repairs. I am very pleased he is a provider for my home warranty company.

Highly recommend Diamond Garage Door for repairs. Prompt, efficient, and pleasant. Response from CHW was also prompt. I submitted my claim via telephone and response via email was very fast. Had to change original time of service and that too was incredibly quick.

Our air conditioner went out at the beginning of summer. One call to Choice Warranty and we were cool again. The technician showed up around 430 that afternoon and worked until after dark to our AC back up and running. Excellent service all the way around!

The technician did a good job repairing the problem. He was very professional and helpful. My only complain is that it took long for him to arrive to my place. Originally he was schedule to arrive at 1 pm and arrived at 5 pm. It will be helpful if they could tell me a more precise time of arrival. It will save me a lot of time.

Brian was very good at replacing the control panel and repairing cranky cooktop burners. Brian has repaired other items covered by our warranty and each time the work was great. Good work, timely arrival, and very courteous.

I was moving out of state and called a your rep about cancelling remainder of contract. Rep said not to cancel current contract when I moved and just switch over to new house (Contract would transfer). 3 months later I call to switch coverage to new house and was told "not an option", refund only from now not when I wanted to cancel before. Service calls fees went up even though last rep said I was locked in to the $45 since I was a continuous customer. So many fake stories.... If prices go up that is OK but stop the lies.... I also want my 3 additional months refunded.... I also want my $45 service fee reinstated.... Do right by those that stick with you.

I have an existing claim for my house but I need to change it before the contractor will come to my house. The customer service helped me go through the process smoothly. Canceled the old one and she filed a new claim. Very helpful!

Coosa Appliance Repair showed up after staying in contact and arriving as promised even on a Saturday. Diagnosed problem & is Ordering parts. Very Professional & courteous. Explained procedure with Warranty and how it may take longer to get parts now.

Elie was amazing and patient! He answered all my questions thoroughly and gave me confidence that this was my best choice for covering my new home. Thank you!! I’m excited to work with your company. It’s very hard to make such an important decision about covering your home.

Wednesday night we noticed our air conditioning wasn't cooling. We called Choice and they had someone come out on Friday. The tech was great. Very helpful. It was all covered except the $60 event fee. Fast and awesome. Would definitely use the air conditioning company again.

Contacted Choice via internet on a Thursday before noon, had confirm of request for repair within minutes. Had a scheduled repair company in 2 hours for the next day before noon. On Friday the company arrived and had repairs completed by 1130 am. Great response.

The guys that came to service the unit were prompt and quick. Choice home warranty was nice and friendly also. Very courteous vs other warranty companies that I've felt with before. Very professional and the monthly payment is not bad at all.

Replaced garage door opener with base level opener with one remote. Unit would not allow Homelink in our two vehicles to work. Purchase of the required "bridge" was denied. Saved a few dollars by having CHW replace the opener, but would have replaced the unit with a different make/model if I had the choice.

The pipe that expels the water that spins out between cycles in my washer had a split in it. You scheduled a plumber for the repair job, BUT the appointment time was 8 days later! Far too long to have to wait with a plumbing issue! The plumber came when expected, replaced the section of the pipe and was professional and courteous.

The technician was perfect. On time and polite. The timeframe is awful. From 7.3 till today 8.2 we still have no dishwasher. The 1st service was unsuccessful so we had to wait 2 more weeks. Then they had to order a part. Still no dishwasher. But they take our money and increased the monthly charge!

Dryer working on one setting only, timed heat. older model Electrolux. New computer ordered. not sure if it will be available. He checked everything. Great experience with service man. He found the problem. We may need a new dryer as it is not working on steam setting either. Thank you.

Service was scheduled within 4 hours for the next day. Repair service was on time and efficient. AC unit was operating properly when the repairman left. This was my first experience with Choice as I had a different service for several years. This service was far superior to my previous warranty company.

We were disappointed in the serviceman. He was not very communicative and did not have the proper tools with him. I had called his company earlier and told them that a power surge probably caused our problem and that light was out. Manual described tool needed. Also he told us would be fixed in couple of days. We just were notified 2 weeks.

I was presented on the phone with a very intelligent and knowledge sales representative, that took the time to explain everything. He knew the services well and put me on a plan that fits my budget. I hope to have a long business relationship with Choice Warranty.

It took at least two weeks to get my faucet fixed. When I called the first plumber you sent me he said, he didn't even want to take the job. Said you don't pay him what he needs to do the job. The next plumber you sent me said the same thing. The first plumber you sent said he decided to do the job because he didn't want his name to be smeared by you. He said that he would not and doesn't want to work for your company. I just want whatever my problem is to be fixed in a timely manner. Some of the people I talk to about this problem were rude. One even hung up on me. I wanted to talk to a supervisor but no one would let me. I just hope if I have any more problems they will be handled better.

My technician came out promptly, diagnosed the problem and had it fixed quickly. He was courteous, knowledgeable and very careful to not damage anything while he fixed the problem. It was definitely worth the monthly fee to have this kind of service.

A plumber was needed as part of repair on my dishwasher. The plumber were competent and completed the repair (new valve under sink for hot water feed to dishwasher). I was not happy with the $120.Oo payment for a plumber and a technician but understand better the details of the contract. However, the dishwasher still does not work correctly.

For some reason, I answered an unavailable call on July 30, 2021 and am pleased that I did. A polite young man began to state the reason for the call and provided specific details. He worked with me and provided different pricing plans. I am very relieved in knowing that my appliances will be repaired or replaced. Thank you for the call!

The service was quick and painless. A tech was at my house in 24 hours, diagnosed the problem and the claim was approved in the next 24 hours. I was dreading this process but so far this is better than I had hope and I am quite pleased..

Thank you to my technician Mark who provided me excellent experience with the company and repairs for my fridge. He was on time, friendly and prompt with my fridge assessment. He answered any and all questions that I had and was very accommodating in regards to my time constraints. I also want to take the time to commend him for helping me find ways to care for my fridge and to allow it to have a longer life. I would definitely go with him for any appliance repair needs.

Was not happy with the response from the agent that talked to, AC units are not covered under my plan. Why have a home warranty plan if nothing is covered when one needs something repaired. Might not renew when my plan is up for renewal!