Choice Home Warranty Reviews

My claims have been denied three times back to back. I was told that the reason was breakdown of the heating system due to excessive usage and not due to normal wear and tear. Even if the technician says that it is regular wear and tear, the company is not willing to honor the claim.

The plans were explained in detail and the pricing is attractive. Excellent customer satisfaction... I signed up for the Total Protection Plan for 6 years thus locking in today's rate for the annual fee and the service call fee of $65 per call.

Quick response to claim request. Just a little disappointed they cannot fix balcony leak top of garage. Overall customer service action is fast. Thank you. Hoping waiver to one fee of $75 approved. Same service company for two claims.

Choice Home Warranty is good. I’m happy with them. However, every day, I get these emails from them trying to push their service to me. I also get called by them. I'm a customer and they're calling a customer to make another sale.

When I signed up with Choice, their communication was pretty good but they kept on pushing for more coverage. With my recent claim for my rental property, they said I would be hearing from someone in 24 hours. But they never contacted me. I'm not very happy about that. And also, it was very hard for me to understand whoever took my call.

I have been a member of CHW for many years but only had to use them 2 times, and each time they were on their job and got the people I needed to get the job done. I would recommend Choice Home Warranty to anyone and have to all my family and friends.

Had an emergency repair on the day before a party! Couldn’t wait till they send someone out to check it!! I called my previous repairman! He came out immediately and determined the unit was not function at all. I had it repaired immediately!! I contact choice for a possible refund or partial refund!! They refuse to take my claim!!

I was very please with my conversation and I loved the price of the month. I will be telling my friends about the awesome company & inviting them to join in with us. It was an pleasant conversation and I'm well pleased. Have great day & be bless in Jesus Name.

NEVER EVER buy home warranty from Choice. This is not even worth buying it for free as you still have to service fees for no services. The technician they send are way lower in skills. They deny every claim with standard statement that they cover only normal wear and tear. Assume your AC goes bad, there is no way to define standard wear and tear. My four claims were declined on the same logic after paying lot of money for two years of service. Don't buy for free.

Agent was very helpful and knowledgeable. Explained various options to me. Information I requested was received in a very prompt manner via e-mail. Seems as though your company is a much better fit for me. Looking forward to working with your company.

Thank you for the excellent and efficient customer service. I believe our customer service rep was Brandon and he was great! Thank you for your help. Based on this interaction we believe we made the right choice for home warranty.

I was disappointed with the time it took CHW to locate a plumbing technician in my area - Oswego, NY. Actually, NO plumber responded to my claim submitted through CHW. The responding plumber was from the Rome, NY area. The technician arrived on Saturday, October 22 and performed the necessary repairs satisfactorily. The original claim was submitted to CHW on October 10, 2022!!

It took over 2 dozen phone calls and 2 months to finally get a plumber out to repair our water heater. The first plumber came out but didn't have a clue how to fix the problem. I was told verbally and by e-mail by Choice Home Warranty to contact a plumber directly and that our water heater parts were still under warranty and that they would cover the labor cost. I did as instructed and arranged for a plumber to do the repair. After 2 visits, one to diagnose and one to repair I paid out of pocket $450.00. When I contacted Choice Home Warranty, I was told that they would not cover the labor costs as I did not get approval in writing. I told them that I was never informed that I needed it in writing and was told verbally when I called. I asked them to check their "calls being recorded for training". After speaking with a resolution specialist, they agreed to reimburse me for $250 (which I have yet to receive 2 weeks later).

I wish that they could of told me if this part was covered under this plan or not before repairman came out. Luckily it was. The repairman was very nice and explained my problem to me. This makes my 3rd time I've had to use this plan.

Great service, repairs are quick, professional, would recommend to anyone. Always got the repairs done expeditiously with no mess. Always clean up after themselves Thanks. Have a nice day, and we will keep you in mind upon renewing the contract.

Their response is good, and the technicians have been wonderful. I have been with them for several years and have had my bathroom ceiling fan, old dryer, my garbage disposer, kitchen faucet and dishwasher repaired, and I have no complaints. The technicians are polite and prompt.

Every time I need to use my warranty there’s always something that goes wrong. This time it took them 2 days to find a technician and when they did my appointment was scheduled another 4 days out. They gave me a phone number to contact the tech but the number didn’t have enough digits. When I contacted them to get the correct number they acted like I was stupid and couldn’t tell there wasn't enough numbers.

My dryer broke down, reported to Choice, same day a company got in touch with me setting up a day and time to get fixed. Serviceman Andres from Sears came, took care of problem, he was very polite and knowledgeable. Thank you Choice.

They will not cover anything. I am so disappointed. Thinking about filing a law suit. I hope we can come to a agreement but I doubt it. They have law suit all over the place. I would advise anyone not to use them.

The Sale person I talk to on that day seem disinterested in keeping me as customers. That was deal broker for me at time. I was hoping he try to make sale to me and would willing to listen to what Choice Home has offer. That did not happen so I am back for a second time around.

I dislike that Choice doesn't let the vendors get the supplies. They order the merchandise then they get it to them. My stove went out. I kept calling them because I wanted to do a Thanksgiving dinner. They told me the piece hadn't come in. I said, "I live about six blocks from a wholesale place. They got it. I was looking at it. They have everything you need." I was disappointed because it took me about two weeks to get my stove done. It went out again. It took about a month this time, but I didn't care because it was hot and warm. I'm not planning on going back with Choice again.

Joe (Jerome) kept in close touch before his arrival on time. Did a full diagnostic on my older fridge. He reported his findings to the company and was very thorough with all info. Polite and cheerful. The result of the test was that the fridge could not be fixed. Choice Home Warranty then chose to send me a voucher to buy a new one at Lowes! Yes, I am very pleased!

Technician was awesome. Was very nice & knew what he was doing. I hope he comes back in the future. He was also very kind & courteous. He really knew what he was doing & tried his hardest to fix the problem.

I did my claim online, about our washing machine, and after 3 hours, I have the schedule of the technician. I did the claim online and I am expecting it after 6 to 7 hrs, because I did my claim at around 2:00AM. The technician they sent is really knowledgeable.

The technician was very helpful and courteous, did a great job assessing the problem. Informed us the part that needed to be ordered and would return to replace it as soon as Choice approved the request. He called ahead of coming over and when to expect him.

Very friendly and informative. Was prompt and always put his booties on when entering the house. Explained the problem and went to work on it. Very honest and even gave us a 5$ bill he found in the attic. He was very pleasant. Would recommend him anytime.

The technician arrived when scheduled. He was friendly, informative and professional. He answered my questions in text messages and in person. I was very pleased with his ability to submit my warranty claim so quickly, after he left my property. I received a claim response within several hours.

Truly appreciate the support to resolve our appealed claim. This was in alignment with the policy’s T&Cs to me as a policyholder, and I’m thankful for Choice honoring that commitment. This was completed in a timely manner and helped resolve the issue quickly.

CRS was here on time, took a picture and a check for 65 dollars. Said he had to send it in for approval, would take approx 20 minutes. At 9:41 it was authorized but he never came back. In the meantime I cannot use my kitchen sink.

Washer was making a loud spinning noise. Water wasn’t spinning out. Called Choice and the next day technician called and set up an appt to come to my home. He came the next day clean and professional. Opened up the washer checked it out said the bearings were shot. The washer was 17 years old said he didn’t think they made the parts anymore. He left told me I’d hear something the next day. I did and should get a new washing machine.

The technician was great but I received a notice after the fact that they were not covering it. This now happens almost every time and they give you some bull crap answer as to why it's not covered. Really tired of it.

A serviceman was assigned very promptly. Serviceman was professional and knowledgeable. However, I am not satisfied with the offer for my appliances. I was offered less than half of the cheapest appliance and they were not even up to the standards or capacity of what I have in my home.

Called Friday afternoon, repair man was here on Saturday at 2 pm. Repaired and said call him direct if any issues in 30 days. First time I used Choice Warranty service. Very pleased with choice home warranty. I would recommend them to others y.

I am very pleased with Choice Home Warranty as my Home Maintenance Company, They have definitely been helpful with Scheduling Provider information to my emails so I can know who the provider Company Name and phone #. Thank-you Choice Home Warranty.

I requested online for garage door opener, and immediately received confirmation that the service people will come on Oct 27. I was a bit disappointed because of the time I have to wait to get my claim gets done, but surprisingly the tech people showed up Oct 21. Kudos to the customer service for excellent service.

Choice Warranty had a company to respond to my needs in less than 24 hours. They were very efficient. The company came and only took a few minutes to correct the issue. Personnel with company were very polite. They were on time as implied.

Completed the repair in reasonable time. Quick response to service request. Had to pay no more than as per contractor. Did not have to get involved in getting the authorization as was the experience with my previous warranty service company.

I was very pleased with the service I received from the dryer company recommended. They communicated well about the timeframe they would be meeting me. He also explained and showed me the problem with my dryer. I would highly recommend the company assigned.

Juan ** serviced my unit. The job transferred back and had to be reassigned due to the first person not servicing my area in Moore, TX. Mr. ** was very courteous, polite, professional and quick to respond. I would appreciate you contacting him/company first w any HVAC issues in the future related to my property. He is awesome.

I submitted a plumbing claim and specifically stated I have a leak under the bathtub inside my home. I received a message saying it’s not covered because it’s not within the confines of my home. How can a leak under my bathtub NOT be within the confines of my home? It’s clear Choice Home Warranty wasn’t a good choice at this time. This needs to be resolved by your company as it is within the warranty contract details.

Would recommend to a friend. The technician was prompt, personable, professional and efficient! The next step is how will Choice Warranty address the technician's recommendations. I hope this is wrapped up quickly. That is truly the metric for customer satisfaction.

I have had to use Choice Warranty services several times and have always been beyond satisfied. They make the appointments quickly and the service technicians that they send out have always done an excellent job. I highly recommend this company. I have had them for many years and always been satisfied.

Ed from Red Beard plumbing was on time. That is a surprise for vendors in Florida. Ed replaced the wax seal on our toilet. He was neat and cordial. Ed explained the problem before he started the repair. Thanks Ed.

I entered my online request for service Saturday evening and tech was scheduled to come on Tuesday between 8 and 5. On the day of the appointment I was able to track where he was and received a call before arriving. The tech was on time, professional and fixed the issue promptly.

Our refrigerator malfunctioned and a technician from Sears Home Service (Hector) was dispatched to take care of the problem. After careful evaluation and examination of the functioning parts it was determined that the fridge was not worth repairing and Choice decided to replace it in the form of a credit from Lowe's. Very straightforward and fair!! I am a happy camper!!

I am so unsatisfied with the way things were handled with my refrigerator. I had freezing issues and the entire freezer was frozen shut. When we went to open it to get service on it. The handle was cracked off the door. Choice Warranty felt that it is cosmetic and they would not cover it, even though it was caused due to the freezer, freezing, and not allowing us to open the door, so now I’m stuck with a broken freezer because Choice Warranty feels that I should have to pay $500 out-of-pocket to fix the handle. Very poor customer service route. It’s a disgrace to be a customer under Choice Warranty and will be going elsewhere.

The dryer is not repairable. Choice offered me $335 to replace it. There is no way I can even buy the cheapest dryer on the market for this amount. I tried to negotiate with the case manager but he would not offer more. I had American Home Shield before Choice and they do replacement value and I know this because they replaced my wash machine. As of 11/20/22 I am returning to American Home Shield. It's always an ordeal with Choice.

I had to do the work for Choice. This is my first service request, and I had to set up apt. Choice had nobody in the network in my region they could get to do the job. They were so diligent in selling to me, but lacked any initiative in fixing my problem. Last ins. company took 30 min to find someone to work on my HVAC. After 3 days, I made the calls and got the problem fixed.

Coldest first heating requirement day for the year. Home unit fail to heat, placed call to Choice and had response from techs within the stated time given by operator at time of call. One day later determination made for unit, repair made and process started.

They were very professional and arrived on time. Accurate assessment of issue and prompt reporting back to Choice Warranty, so they can provide resolution. Larkin & Family did an excellent job. We would request for them again if additional appliance repair is needed.

I am happy with the service from Choice Home Warranty as far as getting a technician out here, but I am not happy with the technician service. He found what he thought was the problem but would not test the full unit. After he left the air conditioner is still blowing hot air and no one will return my call From that company and two days later still has not set up another appointment.

Professional..Well spoken..Got right to work. Showed me the reason why i was not getting hot water and the pressure was low and time was quick and very respectful. Now he was late but his knowledge and respectfulness allowed me to look past that and of course I know that many are in need at this time and some jobs take longer than others. Once he was done. We were singing his praises. Patrick ** is his name.

This is the 2nd time CHOICE has turned down my claim. My king valve on my air unit and my hot water heater is leaking. Both times they turned down my claim. Consider my business gone!! What good is a home warranty on my appliances if you don’t cover them?!

The technician was efficient, thorough, focused, and a total professional. He tested every possible component of the problem, eliminating options until he had diagnosed the problem. He then reassembled the machine, and left it in place until he can return to replace the failed part.

I had to call at least 4 times before you guys found someone for me. Seems like no technicians like working with your company anymore. The technician you did find me was great. Just took way too long to book him.

The water doesn't come out from the shower faucet, Choice Home Warranty scheduled a plumber to come and take a look at the problem, hopefully they will fix it, last couple time that I had a problem it was fixed satisfactory.

Our AC condenser was out because it was old. Get a brand new system both inside and out, we have to pay out $2600 for the inside unit but it was worth it, would cost us 8000$ if we didn’t have home warranty.

Rude Behavior and Bad Attitudes from case manager not allowing me finish my conversation. Case manager Tamar ** starts yelling on me during conversation. I will not recommended anyone. Even I told her that the way her talking ruined my day.

Choice Home Warranty gives me a good yearly rate for a senior citizen and a good rate for somebody to come over which is only $65 to $75. I had a service call for the air conditioning unit. Choice Home Warranty sent a great AC guy over on Tuesday to repair it and get the parts. It was covered so it worked out well. They came by two days later to install and get things going. I was also astonished by their knowledge. They told me what to do with the air conditioning unit during the off season.

Choice sent an excellent HVAC company tech to fix our HVAC system. Although parts were slow to arrive, the tech fixed the air handler and our system is now working fine. Choice covered the expense for the repair as a covered item with no issues. Thank you.

I had a ceiling fan go out. The technician came out and did a great job explaining what was covered. He went and picked up a new fan and installed all in 1 morning. The only small negative is the allowance for a new fan is a little low. I had to pay some out of pocket.

Kayleigh was my salesperson. She was very helpful. Convinced me to get 3 1/2 yrs coverage. With a rate lock option. She explained what items would be covered including washer and dryer. Also explained that membership was transferable too.

Simon ** is who I was dealing with via email and I was about ready to close the deal with him but I got caught up at work and missed him before he left work (we are in different time zones). Jay ended up helping me on the phone but I owe my interest to Simon.

The repairman knew just what to do and how to locate the part that needed replacing. He called ahead of time and arrived on time, He is courteous and considerate. My only complaint was that he was supposed to email a receipt for the $65 fee but it never arrived. I had to call his office the next day to get it.

Brandon was very helpful and knowledgeable about my concerns. He sold me on a great service plan. We ended up going with a 6 year plan. It’s great to have service and know what you are getting and you’re taken care of.

It was never explained to me that they had 24 hours to get a technician lined up to do the work then you get an email about who & when they will be out to fix the problem. As far as the technicians go they all were able to get the problem fixed. They all took the time needed to do the job the right way the first time. Again my only complaint is the amount of time it takes each time to get a tech out to do the work.

Britany was polite and knowledgeable when I was deciding to purchase this plan. Because she told me I could call her personally about any concerns with this plan as opposed to going through a maze of electronic messages was a deciding factor in signing up.

Renewal of my Choice home warranty policy- very easy renewal of my Choice homeowner's policy. Manny was good to work with and help out greatly. I got the Total Plan and I believe it is the best deal. Have a Great Weekend.

Pictures, model & serial, date manufactured texted. Same info recieved. I am waiting for review manager to call on 10/25. Will I need to pay fee again if tech comes to correct or install item? I do not believe I should have pay an additional fee for the same problem.

Joseph and Josh were extremely helpful, professional, yet fun to deal with. Josh gave me an extreme discount which sealed the deal. I love the Choice is the highest rated home warrenty program out there. I highly recommend them. This warranty covers so many things that can go wrong with a home. I've heard that they are quick to respond. I currently have American Home Shield and have been waiting for nearly 5 months for a new microwave! Ridiculous! I also like that I'm dealing with people in the U.S., less communication issues. I also have access to personal help at the company when I need it.

Grateful to have found a new Home warranty company! Excited to see how they can be of great service! As I was unhappy with the last company I used. They were horrible and never once did they tend to the services correctly.

FIXIT did a great job.... Darren **/David ** were both professional and polite, on time and knew what they were doing to complete the job quickly. A great asset to your company. Would recommend and will use again. Thx FIXIT.

The technician and I spoke to the dumbest person I’ve spoken to in a very long time. It took her at least 5 times to explain that the man charges $55 for a trip charge and $30 per lock times 3 locks. That equals $145 for which I’m responsible for 75 and you are responsible for 70. She couldn’t grasp that. So I asked twice for a supervisor before she finally transferred me to a claims advisor. The advisor took 2 minutes and we were set. The first woman should not be working for you. This isn’t about lack of training, this is about stupidity and difficulty in understanding a thick accent.

I placed a claim on September 16 for a drainage clog. I have had nothing but problems with your service since. I have called many many times for no calls, no shows, e-mails that were never sent, appointment for companies that will not honor Choice Warranty. After a month of waiting I made an appointment with Roto Router myself. I asked three different agents for a re-imbursement email and didn't receive it until after the technician finished the job. I still have A claim that was also filed on Sept. 16th for a microwave with the same results. My warranty expires in June and if I am not compensated and apologized to for all of my inconvenience, I will not choose Choice warranty again, I will not recommend anyone else.

My Technician was very knowledgeable about my repair. He was able to order the part and schedule my next appointment to install it before he left. I liked that I was sent reminds of when he would arrive and the photo ID of who I could expect at my door.

Always available to take my calls and get my issues resolved! This is my first time using Choice Home Warranty but at this point I’m completely happy with the service so far. After switching from another warranty company that we couldn’t be more pleased with the service so far and hope that it will continue to be a pleasant relationship. Highly recommend!

Oven locked and display not working. Filed with Choice Home and the next day technician came out and said control panel was defective. Of course had to order and told me he would be back in 2 weeks. Hopefully. Will give final review after repairs are completed.

Technician communicated well and was knowledgeable and thorough. I would recommend the technician. The whole process was long and required me to make additional phone calls to the company. Company responded and followed up with a phone call. Issue was resolved.

Jay was amazing. Fast and quality service and looking out for what was best for my family and I. He saw the problem and sought the best solution. He worked quickly and has a smile on his face the whole time.

I appreciated the attention to detail, searching for the problem and even when the first fix didn't work, he was determined to resolve the issue - 2 toilets, same problem, now working like brand new. I've come across several vendors, but this one is one that I would call on and highly recommend. Professional, detailed and friendly!

Great job. Best 1 Repairmen were very helpful and professional. They Provided necessary information regarding water pressure coming from my hot water heater. They advised me of what to expect from my hot water heater. Highly recommend them. Great job! Great job!

The technician I got to repair my washer, was honest, respectful, a very good man, getting the job done. Ordered parts and coming back! Hopefully this fixes the washer, if not he’ll be back. I have to call back within 30 days to not pay another fee. Great customer service!

The service was wonderful. The serviceman came right on time. We are very pleased with how quickly we were taken care of. Warranty was honored and handled very quickly! We would happily recommend Choice to others. All is working great.

So far, the repair is holding in place. The repair person came, fixed the issue, and left, without any Ado. He was polite and non-assuming. He was accommodating with all questions. It was a nice day and we were all in a good mood.

Took care of my claim quickly and professionally. The technician was knowledgeable and courteous. The company was fair with their pro rated amount that was allowed for my old unit. I would recommend your company to family and friends without hesitation.

When reviewing your service online, I got a call from your account manager Jadotte **. He started out very pleasant and we agreed on a one year warranty and price. But then he said he needed to talk to his manager to remove the taxes which I found very tacky and strange. It came across as a used car salesman tactic. When he came back on the phone, he wanted to sell me a 5 year warranty. I explained that I had bad luck with my current home warranty company and wanted to try Choice out for a year before agreeing to a longer term. He kept pushing and wouldn't accept my answer of no.

My heater was not working properly and CHW is covering the repairs. Something was wrong with the motor. I had a new heater Exchange put in last year and the person that put it in was the same person who came out to look at it.

I get quick response with my project and services are usually done on time with good companies. I love how quickly I get the update about my claim. The price is very fair and works with my budget. Glad to have this.

The technician who came out was polite but he brought the incorrect remote. My fan no longer has the reverse feature. His answer was someone will maybe get get back to you. Additionally, when I pointed out the base of my fan was not seated flush to the ceiling he said that was the best he could do and it would not fall down. He also left dirty finger prints on the ceiling that I had to get on a ladder to clean up.

Ref: My dishwasher had an issue and it took the company 10 Days to respond to a service call. The Service Person 'Stanley' was knowledgeable and professional. With regard to my attic exhaust fan, it has been over 2 weeks and the issue is Not Yet Resolved. Also, I was told that in addition to my $75.00 Service Call, that CHW would only pay $70.00 towards the Repair. Fortunately my representative was able to have that corrected.

We had a garbage disposal leaking water. First company never show up. Choice Warranty sent a second company out for the repair. TB pluming very good, on time, clean work, took all trash with them, clean technician. Definitely the best company so far.

I thought the agent was giving me a 6 year contract for a specific amount each month. Turns out he took money from my account (about $900). That money is desperately needed back asap to pay my car payment and other bills! He said it would be returned but now my bank is charging me $39 for each overdraft and the bills can’t be paid! I am a widow! Please return my money today!

The gentleman that came is very knowledgeable. Assisting us in our plumbing needs. I appreciate both his demeanor and urgency to assist us in resolving our shower leak. He recommended some solutions advising us to further test for a few weeks.

I am Replacing my existing Home repair warranty services. The information provided by Choice Home Warranty Services was thorough and precise. I felt good asking questions. I’m now looking forward to having a better service with Choice Home Warranty Service.

I was not able to talk to a person. Could not explain my problem. Had my furnace cleaned for winter and the service technician told me I had a big crack in the heat exchanger. I hope to get a call on Friday from your service technician.

The representative was very knowledgeable and friendly! He thoroughly outlined several options and let me pick the one I felt was best! I looked at several warranty companies but Choice always got the best reviews, even amongst realtors! They are awesome!

Processing a claim was easy.

So the Real estate agent on our new house suggested a home warranty company, I started looking into it and reading reviews. Choice Home Warranty was always in the top two and mostly #1. So I called and spoke to Aaron. From there he sent me a quote. I was pleasantly surprised that the cost was better than what my Agent found and the coverage exceeded her favorite company. She wanted more information and a contact number. Think she’s moving to Choice as well.

Jeremy S. came and checked my furnace and ordered parts and fixed the problem. Whereas the furnace people I had before told me they couldn’t get to the problem and I would probably have to get a new furnace. I appreciate that Jeremy took the time and really checked the furnace out for where the noise was coming from and to fix it.

I’m a new customer. The agent I spoke with was informed on the plan I was choosing and was able to help me decided what was the best plan for me. My experience today was a great one. I would recommend Choice Warranty to my friends and family.

It is now the middle of October. I called about the dishwasher on the 4th of July. Paid two technicians to check it out. The first put in a pump and never tested it out. The second tech tested it for a motor. You people are going to send me $248 to replace it. The cheapest dishwasher at Lowes is $450. You can't even suggest anyone with a cheaper model.

The agent was very kind and helpful in scheduling a tech to come out at this time. I'm waiting to hear from someone to schedule a time. This is my first claim with this company. I will write another review after I hear from technician and after the service.

Vendor could do better with the 1st estimate of window for service. Changing the time 4 in a day is not a positive. A better 1st estimate would have allowed me do something other than waiting on vendor.

Discovered our dryer wasn't working on a Sunday - ended up going to a laundromat to finish the week's laundry. Got home and put in a claim online, fully expecting to have to wait several days or even a week for an appointment. Nope - appointment was set for the next day! Technician reached out to let me know his approximate arrival time - and he arrived during that window. After a bit of troubleshooting, he requested approval to do the repair - which he got promptly. I'm happy to report I have a working dryer again! Very pleased with the service.

We had an emergency problem. The galvanized pipe was clogged and would not drain at all. We could not use the dishwasher either. Without a sink we could not use our kitchen. Mr. ** came and fixed the problem. I have recommended CHW to friends

Choice has assigned 2 techs that were inexperienced and unable to repair or replace our tankless water heater. We finally called Duane Blanton and now have to go through the reimbursement process, but thankfully they know what they are doing.

Garage door spring broke & car was stuck in garage. Excellent service. Great communication & turn around time to fix! Was fixed with replacement of spring. Would highly recommend Choice Home Warranty.? Have had to use 3 times this year & never had to use before. Monthly payments - PAID OFF!

A/C broke down and it is a major repair. You told me it was not covered in the contract even though your sales pitch indicates you cover A/C. Where does my monthly payment go if you don't cover "select items" in appliances.

I live in a huge city, but the plumber came from about 50 miles away. Travis, the technician, was professional, courteous, and had no problem repairing my disposal. I submitted my request on Saturday, but it took until the following Wednesday to send a technician.

Unit is not repaired yet. Scheduled for next Wed. If tech is correct I'll be very happy. Will wait and see what happens when he comes back. Unit is one of the better ones we could buy, sure hope his diagnosis is correct.

We had a problem with our Doorbell not working and one of the light outlets not working. The technician diligently trouble-shooted all problems and resolved problems in a professional manner. We would recommend for this service to our friends and family.

Greg ** was very helpful and polite. He was courteous and answered every question I had. I got an excellent quote and was less than I thought it would be. I would recommend Choice Home Warranty to anyone needing or wanting this kind of protection.

Manny was very helpful in getting us set with the warranty. He offered discounts to make it affordable so we could get the coverage. Hopefully, we will never have to use it but if we do we have the peace of mind it won't cost us $$$$$$.

The tech was great. Wish it did not take so long to receive your replacement money. Was given a wrong quote and the. I called and was given a better quote. Wish we could have fixed but happy we are getting to replace the dishwasher.

The technician was excellent and professional. My problem is I pay a monthly fee to CHW for your service. The $85.00 service charge was more than the cost of the part needed to repair my refrigerator. WHY? Plus the service charge is not consistent; Please explain! v/r Concerned customer...

My refrigerator stopped cooling and freezing. Called CHW and they had a technician out in 24 hrs. He determined the compressor was bad. Although CHW could not cover the compressor because the unit was still under manufacturer's warranty, they were able to get the part ordered for us through Whirlpool and an appointment setup for the repair. Thank you CHW. You have come through for me once again.

The technician was really good who came to look at my washer. He confirmed my washer was inoperable due to having rust on the inside. He took pictures of the rust and broken pieces on the washer and sent in to CHW. He did a great job!!! The reimbursement was extremely low on the part of CHW as it will definitely not cover a new washer. It will help us get a new one but was not the replacement cost at all. I was pretty disappointed about that.

Tech went right to work to find the problem and knew exactly what was not working and fixed it. Thank you Choice for sending the best company and tech service man. I will continue with Choice for all my appliances and other home problems. Choice quickly received my claim and chose the right company to do the job.

My claim for a plumbing leak in the crawl space of my house was denied due to not being normal wear and tear. My crawl space is encapsulated and not accessible without me unlocking it. The leak was found during an annual inspection. No one has been in the crawl space for a year, so how can that not be normal wear and tear?

Filing a claim was pretty easy. However, the communication afterwards is not very clear. I've had other home warranties in the past that had more communication and gave the homeowner more understanding as to when somebody would be out somebody was call.

Our Dryer would not come on. We submitted claim and received a response that our technician would contact us. The technician came out next day and test a few things and Fixed our dryer. Service was professional and timely! We were very pleased with his knowledge and he had the parts on his truck and knew what was going on with our dryer.

Technician arrived 2 1/2 hours late. However once he arrive did a GREAT job of fixing the issue. Not happy with never receiving email, but somehow they had wrong email. Now it has been fixed and we are pleased with Choice.

My rating is based on my first initial call to open a new account for service. Unfortunately I do not have the name of the person and I regretfully wish I did. That person was so rude, I asked to speak to a manager, he said he was the manager. Then I asked to speak to his superior, he said that he will get him. Jeffery then came on the phone and started talking. I immediately knew it was the same person. I asked him, "Why are you playing games?" and he said he wasn’t that he was his brother. This was so unprofessional. I hung and later called back till I got a different voice.

Great job with quick appt. Great job repairing all problems. Finally no hassle from a case manager. Technician explained what was needed to fix air conditioner and step by step description. Disappointed with last two claims! Came thru on this one!

Choice responded to my claim right away and my issue was resolved quickly. Would highly recommend Choice. The work was done with quality materials by a great technician and I'm a satisfied customer. No hassle or ton of paperwork, opened my claim online and it was easy.

Jerry was very professional and knowledgeable and helpful. He fixed the problem in a timely manner. Explain to me what the problem was and what he needed to to do get the job done. He was also very neat and close.

My email offer said I would pay a $75 Service Fee, after I signed up and paid for it, my contract says I will be charged a $85 Service Fee. Please correct that. Everything else with the process was easy and satisfactory.

There was either a leak or the water wasn't going down through, like a stoppage. In this claim, everything was automated. I put in a ticket through the computer and it got dispatched. I received the email saying that there was someone coming. I put the request in with Choice Home Warranty over the weekend. And by Monday or Tuesday, the contractor was there already. The guy came and checked the leak out. He put the auger in there. He pushed it through several times so the water would go down.

I reached out via internet near the end of a business day and still received an immediate call back and excellent information from your representative. Thank you for going the extra mile to be sure I got the senior and promotional discounts I needed. June

I am a customer of Choice Home Warranty. They have always been very slow at providing someone to repair things. I had to wait 5 months to get my refrigerator repaired. I was given several appointments, but no one ever showed up. Right now, I am looking for a new company, before summer. I cannot wait 5 months to get my air conditioner repaired if it breaks down. This is not a good company. They are a rip-off.

Wow! Did extensive research on all the leading companies. You have to watch the fine print. I was actually going to go with different company but Gary emailed me with a "special" offer. The price was good and he sent me the "sample" contract to review. We reviewed my concerns including that we had 2 AC units - upper and lower which are covered. Other companies wanted an additional price to cover 2 units. I understand why Choice is leading the industry. Great product and great people. Not only did I buy the 1 year contract, but felt so comfortable with Gary and the product that I went ahead and purchased the 6 year VIP program.

Don't expect anything to be actually covered by the warranty. When the policy is marketed you are informed that everything is part of the plan. Read the fine print. There is generally an exclusion for any repairs to big ticket items such as air conditioning systems, hot water heaters, etc. Good news is that they will repair or replace a $40.00 thermostat after you pay the $60 service fee.

I am very dissatisfied with the level of service that I received from your customer service representative so at first he told me it was gonna be $70 something dollars and then I told him that I was a senior citizen and then he told me it was gonna be $64.69 then I proceeded to ask him about the one my free that my friend told me about he told me that it’s only one month free if I pay annually but what he could do for me was take it down to 58.44 a month which would give me a month free right before he charge my card. I asked him if he was only charging $58.44 to my card and $58.44 was what I was gonna be billed each month and his response was yes.

Absolutely wonderful experience. Would use the service again. Highly recommend. He was on time, fixed problem quickly, explained his work and was very good at what he does. Am very happy with Choice warranty. Am happy I changed from my old one.

Our ceiling fan in the lanai was destroyed by Hurricane Ian. So I submitted a claim and a technician was sent out. He was paid a service fee of $65. But Choice subsequently denied the claim as the fan didn't quit working due to normal wear and tear. This is understood as it is stated in the terms. Why didn't Choice notify me about this before the technician was sent? And before I paid the $65 for nothing.

I have an open ticket with this company for a month in regards to a leak in the kitchen which is flowing into the basement. They originally closed the ticket after two weeks without informing me. After they realized their mistake they claimed they escalated my issue and after a week an appointment was set with a plumber only to have the plumber cancel because the plumber did not want to work with Choice Warranty. Choice Warranty again did not inform me so I took off work only to find out it was for no reason. Meanwhile major damage due to the leak to the basement [One month's worth of damage]. When I called to complain I was put on hold for an hour, I called again and spoke to a new representative. When my contract is over I will NEVER use this company again.

À plumber was over at my house the next day and submitted his paperwork that day. I got an email from you and the next day a call that the tank can be delivered at my place at my convenience on Tuesday. Thanks for your help.

Mr. ** was a very thorough, top notch tech! I'll request him again should the need arise. Our heat went out during a cold snap here in the mid-south. He was diligent and stayed with the problem until he solved it. We couldn't be happier! Two Dudes, you're our guys! Thanks again!

The drum in my washing machine stopped working. The technician was able to provide thorough assessment of the trouble. Since this was my first claim, he told me what the next steps would be and what I should wait to receive. I wish that someone from customer service had reached out to me by phone rather than a nondescript email. I didn't know my options.

Being that this was my first claim with CHW, I was very pleased with the service and repair getting completed so quickly. I was also very satisfied with the CHW technician (plumber). He wore a mask while in my home. He was friendly, professional and knowledgeable…He answered my many questions. I would recommend them without hesitation. Thus far I am pleased with the CHW contract and service.

I used its app to make a claim, because my refrigerator wasn’t cooling, and it worked very well, and it was very easy to fill it out; after thirty minutes, I received a response from them via email and I could check my claim status.

My rep was very patient and did not get forceful, but pleaded his case in a respectful manner. In my mind when I saw the call it was a hard No, but my reps' customer service and professionalism was impressive which ultimately he changed my mind and I opted to go with Choice Home!

My furnace stopped working last Saturday. I waited for 9 hours and no response from these folks. I'm now on day 6 without heat in my home. Wow. And they have the nerve to ask for a survey?? Here's how this works, if you live in a small town they can't help you. They don't tell you that, but it's a fact. Beware if you live in smaller towns.

I spoke with an associate yesterday in regards to our denied claim. He stated that he was going to have a someone from the specialist team call in 2-4 minutes… He sent an email instead. There was no phone call. I’m now waiting on a specialist to contact me regarding our appeal and am on day 3 of not having a working appliance.

The technician was very nice and clean and seem to be knowledgeable. But I still have my problem. The hot water is coming out of the cold and the cold water is coming out of the hot and it seems to be throughout the house. I need to have this fixed.

The young man was very courteous and definitely on time. He saw the situation. Explained it to me about the next steps. Service was exemplary. Now waiting for Choice to call me with the results. Need to give him props.

The process to document the problem was quick and responsive and fair. The tech was timely and professional. Choice has been easy to work with to date so far. My request for additional information was provided. I look forward to maintaining this home warranty company.

Rep rebuilt the toilet, lifted tank, changed gasket, replaced rusted bolts and unit that stops water from running when proper water level is reached. I would hire this representative again for any future plumbing projects. He also fixed the slight water drip in the upstairs bathroom. All of these problems were covered under my contract with Choice Home Warranty.

A technician came out for the furnace with a short timeframe. He was efficient and did the job. However, the deductible went up to 85. When we joined, it was down around 60.

Piss poor service trying to get replacement. I had to keep calling and call and even had to have the technician call several times to get approval. Still waiting now while doing this review. I hope no one else has this issue.