Choice Home Warranty Reviews

I made my first claim for an A/C issue and I am surprising very pleased. I've not had good home warranty relationships in the past. The technician was professional and thorough and didn't give me the usual spiel of having to contact the warranty company to authorize what he said needed to be done; he just came back into my home and let me know the work had been done...no drama. Very appreciative of the way my claim was handled.

When I took Choice Home Warranty, I specifically asked about coverage for the water heater. I was told it was covered. Nobody told me that the tank was not covered. At no time was I told there were exclusions in the coverage. I had just moved into a new house and bought all new appliances so they weren’t important for coverage. My concern was the heater, A/C, and the water heater. They were the questions I asked. I feel I was lied to. I am reporting this to the BBB.

Technician was prompt and kept us apprised of his arrival. His work was professional and he diagnosed the problem quickly. The repair was done quickly as well. I would welcome him again if any problems arise in the future.

Without even knowing what model my Hunter fans are, Choice Home Warranty concluded that my fans are under warranty and that I need to contact Hunter Fan in order to get them replaced. If I would have thought it was going to take this much work on my part, taking time off from work to do Choice Home Warranty's job by contacting the fan manufacturer, then I never would have spent all the money I did to get the warranty to begin with. They make it such a hassle that you eventually just give up. That's perfect for Choice Home Warranty because then they don't have to pay anything for the appliance to get replaced. What a scam! They don't know this, but I'm also going to tell all three thousand friends about it on Facebook and Instagram.

You want feedback, call me. I truly regret leaving my last warranty company. I never expected the first interaction with Choice to be horrific. Your reviewer obviously didn’t read the tech report and just blindly denied the service, call, parts required to fix my A/C and then Choice accused me of having a preexisting condition! Are you people really that smart that you can never examine my unit and then from your ivory tower in New Jersey tell me something blatantly false about my unit while keeping a poor tech you called out on the hook at 5 pm with a horrible decision! I paid it all out of my pocket and thank you Choice, my unit works great after a 75 dollar part was installed and NO there was no preexisting condition!

My experience with my counselor was a positive working experience. The counselor was very helpful and knowledgeable of company's services. I will recommend your services to family and friends. I look forward to working towards goal of sound household services.

I have currently been with a/c for 8 days in 100 degree weather. The first vendor they assigned didn't even have a working telephone. That took 3 days of waiting to find out. Then they couldn't find another vendor (unbelievable) so they tasked me to find someone. That was easy until they diagnosed the issue. The cost to repair is $2030 and they want to give me $1300. All I do is call, get the runaround. No one knows anything but basic information which isn't helpful when you have a specific question. They tell you they will call back and they don't.

The agent was very helpful. He gave me a detailed description of the warranty and answered all my questions completely. He also did what he could on the pricing for me. I felt like he was working for me as a service.

Chin said he needed to replace a part. Then he said it has to be replaced and gave me a Lowe's gift card, I will go to Lowe's and pick out another dryer when I receive the gift card. They were very helpful.

I just want to say thank you to Choice Home Warranty were taking care of my AC problem. Took a little longer than I thought it should but when it was done it was done. The people they sent out for professional and nice people. I appreciate what you've done for me Choice Home Warranty.

I am a fan of the plan and the customer service, however, your salesman (Andre) was pushy and was not understanding of what a first time homebuyer goes through. When a customer asks for a quote for to put a call on hold, your salesman should not push to continue the call just to get the sale. While he did make the sale this time, there might be another time where he loses the sale due to his pushy mentality.

Claim was put in on June 17, 2021 for refrigerator not working. Was assigned 2 times to a company that won't work with them. This caused a lot of needless waiting time. I've already waited almost 2 months, and now waiting a month for an egift card for Lowe's to replace. I have to wonder if I will receive this egift card as I've lost faith in this company. Could be 3 months, or longer, if I never receive this egift card. Very disappointed because this whole thing is a nightmare. They advertise "peace of mind", but that isn't what I have received.

EVERYTHING WENT WELL. QUICK FIX. FAVORABLE RESULTS. It's great to have the call answered quickly, and then have the claim processed and e-mailed back to me so I know when they are going to be here. That makes my day a little less stressful..

I have only used my Choice Warranty one time so far, but it is absolutely awesome! The claim was super easy to file, they were extremely prompt getting a technician assigned to me, then the technician was awesome keeping me in the loop and being on time. I am pleased thus far! Will be recommending!

Tony was friendly-answered all questions and stated he would help anytime. He told about to make a claim if needed and how to pay and what a fee was for a service call -- I have a southern accent but his was from the north.

I was not happy when I called with a plumbing emergency to find that the faucet on the outside wall of my house which comes from a pipe in my house wasn’t covered. Why have a home warranty. I would not recommend this company.

Leo was so nice and so informative. I have had a bad experience with another home warranty company. He made me feel as though I am making a great choice. I look forward to good experiences with Choice Home Warranty program.

They need change th Water Pump.Almost we are without hot water.We appreciate your professionalism and speed to send a technician.The way you care your customers made us choice you long ago and will be more years to coming.Thank you M. Gonzalez

CHW addressed my request immediately and dispatched a technician who was at my house within 24 hours. The technician was very professional and took care of the problem and CHW had no issues with the work or the cost. Thank you CHW

A good, friendly and complete transaction made very easy and fast. Thank you very much, I hope all goes well from here but not that anything goes wrong with my home. Ralph was very nice and made the whole process quick and also arranged a free month for my brother's account as well. Thanks again, so far I am pleased with the discounts.

Choice Home didn't find me a technician. It wasn't until I found my own technician and had them call Choice that Choice worked things out with my technician that my service call was complex within the next 2 hours. I paid the service call fee and my AC was up and running.

Justin was amazing. He arrived early, diagnosed the problem right away and had us up and running shortly. He also found a couple of other issues that he was able to fix. He also explained the challenges with living in Tennessee with the heat and humidity so we could understand how our system works.

Malfunctioning of Air Conditioner. 3 days of 92 degree heat and high humidity is just too long to wait for service here in Florida. Therefore I cancelled service and call a local repair company which came out in the 2 hour service window. I love your programs but you have to find service contractors locally who can meet the needs sooner.

Hello. KRIS arrived on time, was very professional and friendly. He did an excellent job working on our AC. He knew what he was doing. We’re seniors so we need A/C here in Florida. We wanna thank KRIS and CHOICE WARRANTY for a job well done. Thank you KRIS. Excellent.

Technician arrived earlier than expected and was very professional. He fixed the problem quickly too. The a/c needed a new fan motor which he installed within 20 minutes and our unit was back in service. I highly recommend this warranty service and this subcontractor.

We are away for the week and had this repair done thru a neighbor. Apparently all went well and the system is working. Of course this is pleasing and a relief to us. We will see it (experience it) in a few days. More then!

The plumber was pleasant. He came in described what needed to be done, left and did not return. I called the company and they informed me it would take several days for the materials to arrive. This upset me because I had a high water bill 9 months earlier. The supervisor assured me that a letter would be given to give the water company to cover the increase in the use of water.

Garage door was not covered by policy. Company that came to assess the problem was prompt and very professional. That's it in a nutshell. Don’t know what else to say. I have said all I am going to say.

Worker was professional and diligent. Knew his job and had problem solved quickly. Company was on time, called before they came and were cordial. Work done was of a high standard. The only limitation was communication since the worker was not fluent in English.

Technician repaired bathroom issue quickly and professionally. The technician was able to answer questions and was very prompt. I would recommend him to a friend for services. I submitted a claim previously and it took forever for the company to respond to me. However, this time, the experience was totally different. I think the company must have improved their protocol. Good deal.

Failure to provide service. Your agents don’t speak English And don’t care. You never showed up for 3- different scheduled appointments! You never responded to my Emails. Worst company ever! You actually get a 0!! We will not renew.

I've been trying to reach someone not in a call center to talk with about a claim they have denied. No one will answer my emails or calls. The repair should have been covered according to my policy. This is the second pump repair they have refused to pay. The first incident was pre-covid. Now this recent pump repair was previously repaired by the same plumber, too. So, there are a few issues which need to be addressed. I was without water for two days. Their customer service is non-existent in reference to this particular claim.

The above is enough to place your company on spam and block all of your phone numbers on block. I have your policy but will never buy another. Your sales tactics are insulting and excessive. In some respects they amount deceptive advertising if not outright lies.

Not keeping things cold, problem solved right away. We had a family get together and things were moved around and packed in front of the circulation vent. I was very happy the the service I received from John ** and hope if we needed service again he would be available.

The technician from J&N was very knowledgeable. He diagnosed the issue with our Fisher & Paykel dishwasher immediately and was also able to address the issue with our range. We took his card and will use him in the future even for non-warranty issues.

I discovered my AC was not working on Friday night. I left an email message to CHW on Saturday. I received an email reply on Monday morning and repair was completed by noon on Monday. Since the unit is just 2 years old, I also called the installing company. They have yet to call me.

The people I've dealt with are courteous but it's been 30 days and we have not reached an agreement. It's been 2 wks since I last heard from my rep and that was just a response to my question of did she receive the last picture she requested of my oven panel. Apparently there was a question about my oven having a convection option. It would be nice to know if they have reached a decision or still reviewing...

Their motto of if we can’t fix it we will Replace it is not true. My AC unit went. It was deemed not fixable and they refused to replace it. Save your money!!! Then you appeal the claim By email and they still say no. My claim was denied because my compressor was only 14 years old and not 15 years old. You're probably going huh?? Because that makes no sense but seeking an attorney because I know I am not the only one this has happened to!!!!

The technician was thorough, focused and answered our questions patiently. For the most part, tech was neat and conscious about getting the job done without incidents! He was not unable to answer any of our multiple questions. The tech called to let us know that he was on his way and he was at the house in a timely way. He did not protest when asked to mask.

Chase called us before visiting the home. He arrived on time. On arrival, he quickly diagnosed the issue. He went up to Lowe’s to get replacement parts and fixed the issue. We are happy the fans are working fine. Chase has a cheerful personality. He was friendly and professional. I’d highly recommend Chase for any electrical work.

The technician showed up on time, courteous, and efficient. He made the repair and checked the system is working properly, and left. A few weeks before we called for service to the A/C, and some guy showed up, didn't inspect anything, and just said that the outside unit needed to be cleaned. And that was going to cost $250 extra, not covered by the warranty. Pure rip off. He collected the $75 fee and left without doing anything.. We weren't happy with that service at all. And I don't believe we should have paid the second $75 fee yesterday. But we paid it to the technician because we were happy with his work.

Unable to speak with Supervisor, was hung up on twice, promised to call me back twice. No return calls received. I paid 5 years in advance and almost 2 years left. First in 2018 dishwasher was to be replaced and I only received $179. It cost me approx $500 for exact same dishwasher and another $125 installation, not willing to negotiate. Now air conditioner wasn’t working on a day that a heat advisory had been issued, they were unable to find a technician to send out and asked me to find my own which I did on a Saturday when I had to be at work at 1pm, technician was able to come out a fix before I had to leave for work and I paid now I can’t get a reimbursement. I tried to cancel my policy but again was disconnected. I’m now waiting for a return call from a supervisor. I’m so frustrated with the way this company treats me and will be sharing with everyone I know how I’m being ignored and no one seems to care.

Scott was simply awesome. Professional and understanding. Precision diagnostics, quick to get approval and went to get the part. Back in a jiffy and cleaned up everything. Low maintenance tech, had all the tools he needed. Quick fix. Hope he can take care of our next issue.

Called in claim one day and next day claim fulfilled. Replaced motor on condenser. Good good good. Get Choice Home Warranty today. Do not delay. Saves you money. You can rest peacefully with this company that stands behind their word.

As a realtor and supporter of Choice Warranty I’ve had the occasion to file a couple of claims. It is a wonderfully easy process. Thank you. Communication from choice warranty concerning the vendor and the vendor schedule is extraordinarily positive. You always keep the client in the loop.

Amy was very competent and went above to get us a better price and to get our plan to us in our email asap. We are glad to have the warranty and will sleep better knowing our stuff is covered. Thank you.

I would like to give a very positive review, but it is too soon to give an accurate review. The claim was recognized very quickly within minutes of my online claim. I was sent notices of when and which repairman would be coming. I was contacted by the repairman to give me notice of his approximate arrival. He arrived within a reasonable amount of time. Amazing response to my claim and in sending a repairman. One question is when an online claim is filed by claimant, I was unsure what my claim included. Unfortunately, when the repairman came, he did not have the full claim I had placed. So now I am unsure if I filled in the claim correctly. This is the reason I cannot give a positive review.

I have a similar policy with Total Protect and this price beats them by a mile. Plus the per claim fee is less. Let’s go. Gerald ** knows his stuff and could answer all my questions about the policy and additional applications to add.

The Customer Service Representative was excellent, however, finding a number to speak with a representative was not excellent. The options given on the site to solve my problem could not solve my problem: I wanted to convert a gift card to a check.

Very easy to submit a ticket. Service person arrived within stated time frame. Tried fixing the issue before determining a part needed to be ordered. Explained it would probably be about a week before the part came in and I would be contacted once that happens.

Best Customer Service received from Big Hoss, The Cool Guy! He was on time, called ahead, and temporarily resolved the dishwasher until he receives the pump, for replacement. He kept us informed and indicated he would follow up with us. You can't get any better than that! Follow through, friendly, and committed.

I was very pleasantly surprised that a technician was scheduled to come repair our a/c unit within 24 hours. I entered my claim on Sunday night, and the technician arrived Monday morning. He was able to repair it the same day. The technician was professional, knowledgeable and efficient.

I have been using Choice Home Warranty for several years on 5 of my properties. I am so pleased of using your service. Your team has been timely, well-serving and understand my needs and condition. I continue using your great service for the 5 houses and any upcoming future properties.

I have had multiple good experiences with Choice Home Warranty services! I would definitely recommend them! They are fair and they stand behind their word! They weren’t able to get a technician out quickly so they offered me the opportunity to select my own technician. That worked out just fine!

I was still filling out the quote info online when Danny called. He was very personable. He signed my daughter and I up for 6 year coverage. Hope we don't need service, but if we do, I hope it's as good as it sounds. It was a pleasure working with Danny.

Amazing how you preach great customer service, so much so we have been without our dishwasher for a month and a half (and counting). We have been very inconvenienced with your service! Now we haven’t received a response from anyone!

We have had to use Choice Home Warranty four times in the last four years. Always responsive and quick in their responses. Quick to respond and quick to pay the contractors. Each time it has been easy to work with CHW.

Abe was very knowledgeable and courteous. He found me the best rate for what I was looking for, especially for a senior citizen on a fixed income. I will be sure to tell my friends and neighbors about the experience.

Martin, my representative was very friendly, knowledgeable and informative. He went above and beyond with helping me shop for the best plan and made sure to fully explain what all would be covered under my home warranty. No question was left unanswered. I had a very bad experience with my last home warranty company HWA but I feel very confident that in the event something goes wrong with anything in my home, Choice Home Warranty will not let me down on getting the issues resolved.

My broken kitchen exhaust system has been fixed by the Technician. This system is little different than the common exhaust system, but he was able to fixed it. He did an excellent job for me. I have to give five stars to Alex (Technician).

I have been very pleased with Choice Home Warranty. I have had several occasions where I need to have items fixed in my home. Their response time is awesome even through Covid. I am so happy that I renewed again so that my home will be covered. With them I can worry less. Thank you CHW.

I was very pleased with the professionalism, respect, friendliness of the Rep. I was very pleased with the prompt attention for the service I needed was provided. I felt like the Rep truly cared about my issue and was genuine. She was very pleasant.

Fast, easy, not intrusive to my home space. Got in and did the job quicker than I ever expected and was gone before I could believe. Professional and nice gentlemen. The guy even had an assistant learning so I’m sure if he was alone it would’ve been done quicker.

I am new with Choice, but their response to assign someone to fix the garage door opener with quick although the job is not complete yet. The response to assign someone to fix the AC in my other property was fast and the response to cancel the request for repair upon my call was easy.

Representative talked too fast as I was trying to take notes. Otherwise I am happy. I understand they most likely get a commission on policies, but slow down for us older folks. Hopefully I will never have to use your services.

We filed a claim on a Sunday night for a refrigerator repair and the service man was there by 11am the next morning! Excellent response time. Last warranty company we used two days to have a service company arrive for an air conditioning problem.

He was very professional and we appreciate the quick diagnosis. I would recommend them to anyone having issues with air. It was a good experience. Hope you continue to use this company in the future. Thank you very much.

Joe the technician was excellent. He was on time and was very knowledgeable about the problem. However we are not happy with Choice Home. We had to pay total cost of our air conditioner, they only paid part of the microwave cost. And they only paid part of the clothes washer. Joe was the technician for the garage door. He did a great job.

Usually this time of year it is hard to get help quickly because of the heat. Add on the limited number of people working during COVID. This was a quick and effective response by the vendor solved the problem for our tenant.

Tech was very courteous and professional. He helped get my air conditioner motor replaced and back up running very quickly. Afterwards he made sure that the unit was cooling inside properly then explained that it might take a while to get everything cooled down. He was very helpful and polite.

I am aware that there may be a shortage of help, but I was used to being called and informed of who would contact me about an issue as well as receive follow-up emails. Now I just get an email and oftentimes I do not see the messages until it is almost too late and I have had to re-arrange my schedule to make certain I didn't miss the pre-arranged service call.

My daughter recently purchased a house and has had to replace some major things already. When she told me about her latest significant purchase of a new air conditioning system I asked her if she had a home protection plan. She does not. I’m in the process of getting her hooked up with Choice.

My AC unit went out and I put a online service request in at 11pm at night and received at call by 2pm the next day and a technician by 8am the following day. Unit was fixed and the service tech was professional and explained all the repairs he completed. Thanks again for the great service!

Though repair technician arrived 2 hours later than was set up by his company, the company let me know why he would be late. He got to work immediately and explained as he worked what needed to be done. He finished quickly and bagged up the waste and took it to the trash. I was happy.

There is always something you don't cover. The contractors just love it! I don't buy it! Waiting to cancel a subscription that I rarely use. No return call yet. Guess I need to force the issue. This is not good.

It took several weeks to get an appointment. My previous warranty company had a better turnaround time. No issues to report with the technician as we ended up cancelling. Not super excited about rescheduling knowing it will take weeks to get another appointment, but it wasn't avoidable.

The technician was very nice, knowledgeable and professional. My problem was with the customer service department at CHW. I felt like they were not trying to fix my problem. I eventually had to ask for a supervisor. I was told that it would take up to 24 hours. The resolution person was helpful. Thank you Lorna for making my day end well.

The response time was speedy. The total process was easy especially online. I had a backed up toilet. The technician responded, analysis the problem and fixed it. It was no hassle. The best part is, I only paid the service call fee for a problem that would have costed $600 or more to fix. Get House Home Warranty. It's one of the best investment you will make.

My call was rescheduled several times due to contractors not showing up. This contractor showed up on time and immediately diagnosed and solved the problem in a professional and courteous manner. I would use this contractor again. Additionally, Choice staff was great to work with regarding the multiple reschedulings. I appreciate it.

I'm very pleased with both the expediting my claim and the response of the technician. Once he determined what the issue was, which turned out to be thermostat, instead of putting the replacement off until the next day, he came back and replaced and fixed our problem. My family is very grateful that we were sent a caring person. I had surgery that day and to return home and the air conditioner was working was a Blessing. We commend this technical and would definitely recommend him. Thanks for sending someone who cares about a person well being.

The Sears person was great and very experience. Did a very good job. Answered my questions and explained everything to me. I was 100% pleased. Thank you for sending a very great experience gentleman. I am very pleased with the job he did.

Worst warranty company on earth! 9 month long claim never handled. Found out the last call they made for my claim was 7 months ago. I had to find someone myself and got someone to my house the next day and fixed 2 days later. Then CHW found every possible reason they could not to cover the repair or any portion. DO NOT AND WILL NEVER RECOMMEND CHW TO ANYONE. And I will definitely spread the word of my awful experience.

HVAC is Not cooling in the downstairs. Hvac may have a bad fan motor. It is not turning. It is Hot in the house. Looks like it will be Thursday before we get it serviced. 4 day to get services that is a little long. I could have got serviced today with a local repairman.

It's been 3 days since I placed a claim. You gave me the option to get my own technician because you couldn't secure one yourself. I did so and the technician came out to diagnose and provide a response to CHWclaims.com. They did so and you're now asking for more information from them. Meanwhile I sit here without AC in the Arizona desert. Your service is the worse I have ever dealt with and will be filing a claim to reconcile this matter. I would not recommend you to anyone. This my first claim and possibly my last.

This is the 2nd review I have done on service man Miguel and my opinion -- very VERY Good service from this man!! Knew what he was doing, did his work -- answered all questions -- give him 5 stars and an A+.

Back after 1 year. Realtor on new home set us up with another company. Good to be back with Choice. In renewing, representative was very informative, polite, and accommodating. We start anew in a month and look forward to choice warranty service.

I subscribed and paid for a 5 yr. home warranty w/ CHW. I operate my own business; I understand customer service. My expectations are reasonable, and CHW falls way short based on my experience. The schedule to have a technician respond was a week away . . This doesn’t work when your refrigerator is not working. I lost $300 - $400 in food due to the amount of time my claim was scheduled with a technician (thank goodness the problem was not my AC). I was told by a “claim’s rep” that I would get a phone call from a claim’s manager or supervisor . . NO CALL ever came my way. They just don’t seem to care!

Could not fix refrigerator. When appt made for oven never showed up. They never booked appt. Another delay. Still waiting on my oven. When I called company to ask where part was man was rude and hung on me. Said he could not track part and didn’t know when it would be in. When I said, "You could track anything," that’s when he hung up on me.

I am very happy with the service I received with my garage door, the reply was fast and the service top of the line. Smoky Mountain GDS was fast, courteous, and respectful of my problem. I would not hesitate to contact them again. Choice Home did a fantastic job in getting my problem fixed.

I would only get part of a question...when I started to answer they would start asking me the same question. I tried several times then they sent me to a rep. He did well! I have a contract with you 2025 so I can only hope it gets better if I have to call again!

After buying 2 warranties one for myself one for my mom then I’ve gotten Several phone calls saying they can lower My service fee to $60 and lower my price if I buy another year… Not sure if the calls were real and why now lower my price… We live in Wisconsin. I may cancel before 30 days… I’m a little confused for all the calls from different reps.

Technician was courteous and knowledgeable. He was willing to explain the technical issue with me and explain what he thought the issue was with our hot water heater. Even though, we are not sure at this time the problem is fixed, but he told me about the next course of action he will be taking if what he did would not fix the problem.

Started having trouble with our dishwasher. Called CHW. They sent a repairman. He came and fixed it in no time. Thanks CHW. Choice also had a repairman to come and fix our air conditioner all this happened in a matter of weeks. You can sure depend on Choice Home Warranty.

I was glad that I call Choice Home Warranty because it was easy and they were able to answer any questions and gave me a good price for my home warranty. So if you need a good home warranty check out Choice Home Warranty. You would be glad you did.

Updated on 08/12/2021: On Sunday (8/8) my dryer went out in terms of not creating heat to dry the clothes. I called Choice Warranty the following day and made a claim. At first, Choice Warranty was having difficulty finding a technician in my area (South Suburb of Chicago) to come out to do the repair. However, the following day I got an email from Choice Warranty advising that they found a technician and he would be out on Wednesday (8/11) between 7:00 -11:00 am. Joe from Zion Heating and Cooling arrived at about 9:00 am after first calling to notify me he was on his way. He was able to make the repair within 30 minutes. Very pleasant and helpful repairman and spoke to me about what caused the problem. I only had to pay the regular service fee. I was quite happy with this overall experience.

Sales Executive Adam **. I really appreciate Adam for help. If I can give 5 stars then I will, he did very good job, he was very helpful to me. Looking forward to talk to him again in future, thanks Adam.

Choice Warranty did an amazing job. They were able to schedule me in earlier than they expected! They called me with updates. I would highly recommend Choice as a warranty company. Easy scheduling, knowledgeable technicians, time-sensitive addressing of the issue, and followed through every step of the way.

I was able to get a weekend appointment which was important to me. My dryer was repaired quickly without any wait time. My service man even swept years of dirt accumulation from behind the dryer for me. Overall a very good experience.

Shaun answered my call and was VERY, VERY courteous to talk with on the call. Unlike others, he was very easy to listen to my complaint and work with me to get it resolved. It was a pleasure discussing my issues with him. Please compensate for doing a FANTASTIC!!!

The response was quick and the conversation was pleasant and succinct. Choice currently has the best rating of all the home warranty programs (I Checked before I called). I am sure you will live up to your reputation.

Your representative was very professional and courteous. Also very persuasive, which is a very good talent. He sold me on this warranty and should be given a ATTA boy for it, for I am not persuaded very much. I ALSO RECEIVED THE EMAIL, quickly so I am impress, hopefully this will be a good decision on my part. Time will tell.

The worst experience in my 45 + years in real estate and home warranty deals. The trade people are usually good. The Choice Home Warranty people that are higher up are horrible to try to deal with. And it takes forever to even get a 15 minute talk with them.

CHOICE Home Warranty isn't only easy to use but is super convenient for the average home owner. I've had my warranty for approximately 8 months and have made 3-4 claims and I have never had any issue. It was easy as sending a message and within 48 hours a contracted service person was at my door.

AC crashed in house we just purchased - like the week we are moving in. Choice Home Warranty had a tech out quickly. They did a "temporary" repair and got the unit blowing cool air. Thank goodness as it was 102 deg. Temporary repair. Hope to have unit replaced.

We just purchased a home warranty plan thru Choice Home Warranty and the service could not have been better!! The representative was very courteous and was able to save us a great deal of money on a multi year plan and also lock in the rate on top of reducing our out of pocket service call expenses. Could not have asked for or received better service!!! Keep up the good work!!

My experience was great. At first there was a little misunderstanding. After speaking with Mr. **, everything was worked out. I am very excited about him listening and working with me. Very happy about my experience with Choice Home Warranty. I would recommend.

My AC system was not working. It was fixed very quickly. The contractor was able to fit my schedule due to a vacation. He also gave some tips to have the AC run more efficient. I would recommend Choice Home Warranty to anyone.

Satisfied with ac service Ct master. Did awesome service. He friendly and professional. Good job Alex. This the best experience that ever have. Yes I will recommend Choice home warranty. Thank you. We will always will be working with you guys.

We had a service call on Friday. It is now Monday and we still haven't heard anything about our claim. How long do we need to wait? Either the Tech hasn't submitted it or Choice hasn't decided what to do. Either way we are no closer to having our issue dealt with.

Anita **

CHW quickly responded to my issue. I contacted them on a Wednesday and an appointment was scheduled with a service technician to come out the following Monday. I like the idea that CHW gives you ALL the information about the technician; name, date, time and their phone number. This allows you the flexibility to contact the technician if the time does not suit your schedule.

Technician was great, professional and knowledgeable regarding air conditioners. Repaired the problem we had. The only concern was that he did not wear a mask when entering our home which is a big deal given the times we are in. Instead I wore a mask when dealing with him.

The techs were scheduled quickly and arrived on time. The tech fixed the AC quickly. The other tech identified the cause for the refrigerator and ordered the parts. I like their quick response professionalisms. I would like to recommend them.

So far a seamless fix, just waiting on the part to finish the job. The repair person was very professional. When I contacted Choice. It was a simple process to get the ball rolling on the repair. I wouldn't hesitate to buy another home warranty when this one runs out. Thank you!!!

Our ac unit freon line developed holes from normal wear and tear over the span of 10 years which caused the compressor to go out. Choice HomeWarranty has poor decision making as always & decided it was from NOT normal wear and tear! We will be changing our warranty company once our term is up.

Technician was able to identify and isolate the problem but was unable to repair the problem during his initial visit because a new part was needed. The new part was ordered and the technician returned and installed two days later.

James was extremely helpful and provided all the information I needed to make a decision about coverage. It was also helpful to have a specific person to contact with any claims questions in the future. He provided clear explanations about the coverage and the billing process.

Was very pleased with the ease of purchasing home warranty on my home. The site was very easy to navigate and coverages were explained in great detail. I feel nothing was left out. Time will tell if your service is good or bad. Based on your reviews however, I should have nothing to worry about. I would certainly recommend to a friend or family member!

Customer service rep would not check to see if I could get my refund on a check. He kept telling me no. Until I told him that I have been with Choice a long time and never been treated this way. I did get my check.

A technician name Andra inspected the issue and he is going to report to Choice Home Warranty for further approval and further visiting and repair. I was told that I have paid the $85 service fee, it is a one time payment, next visit would not charge anymore. I am looking forward to hearing your response. Jian **

Submitted my claim Mid day and in a matter of hours an appointment was set up for the next day. I appreciate the quick response I get from Choice Home Warranty. This is the 2nd claim and both have been a easy to place.

Choice is no longer a good choice. Now they are denying claims based on criteria in which you’d want a home warranty (e.g. things break under normal wear and tear - not covered); even when you have a maintenance plan in place (e.g. HVAC). Buyer beware. They must have a limit on claims' lifetime they’ll cover for a customer and then start denying claims. They took our renewal $$ paid up front for 6 more years then Choice started denying claims. The last claim denied the plumber/provider said they have never seen Choice deny that service. Something fishy going on. Filing a complaint with the BBB.

CHW refused to pay for repair and call and said to talk to a claims rep to review my claim. I did call and got a sarcastic person that would not listen to what I had to say. She just kept referring me to a page and paragraph. I have never been treated so rudely.

My claim for repairs on my AC was denied. I had to pay out of pocket for the repair. What is the purpose of having a Home warranty program if you have to pay out pocket. They didn’t help secure a discount with their own.

Reported issues with our AC Units in July. Had a vendor assigned, who apparently notified Choice that they could not service our units. Choice did not reassign, so on day vendor was supposed to arrive, no one showed. Had to call choice to get new vendor. New vendor was assigned and arrived the next day. AC was repaired. Choice should have reassigned vendor without me having to call.

I called four times. Left five messages and email and I never got a callback to explain to me what the procedure is in getting your money back from Mr. Rolando **. That is not good customer service at all from your company till I got a call from Britney. She was great to explain everything to me. I still feel I didn’t get a fair amount for the microwave at all with the microwave cost $489. They only gave me 248. That is not right. Next time I’ll look for a different service company. I have four homes with your company.

Great work on my unit. I wish you all would have been available next day or had emergency service same day. However, the employee was friendly and had great conversations. He was knowledgeable and quickly got to work. He already had what he needed to do the repair. I didn’t have to wait until he ordered it.

We were very pleased at the outstanding service and glad we received a new garage door opener under the Choice warranty program. Juan the technician was great, very prompt, courteous and informative. He completed work as promised and did great job cleaning. We highly recommend Choice.

This is more about Pioneer than Choice. They were called out twice in a 26 day period. The workman Ryan was GREAT but the owner, Ron **, whom I had to deal with on the phone, along with Edith (working under Ron ** instructions) was awful. I mentioned that it was not fixed right the first time and it had only been 21 days and that I shouldn't have to pay the service charge again. Edith and Ron both fought me even though I called Choice and Rodrigo helped me by sending them an email confirming it. I had to call and reschedule until they got the email. I got it but they said they didn't.

I really like the service provided because it is timely, affordable and high quality. The Technician was very knowledgeable and had the right equipment and well organized. He spend time analyzing, and the completed the job with professionalism and cleanly.

The repair man was very professional. He was on time, respectful and very knowledgeable about the my brand of washer. He made sure he explained what was wrong with the washer. He was well versed in Choice process and policy.

I was very satisfied with Rich, the service technician's work, who came to assess the noise coming from the upstairs air conditioning unit. Once he replaced the old fan motor with a new one, it has been running noise free which is especially important during the hot summer months. I was pleased with Choice Home Warranty who quickly approved the replacement work to be done after Rich consulted with them leaving me to pay the expected $75 service fee.

I did not have the service worker at my home since the very knowledgeable worker gave me great advice and while he suggested I get a surge protector on the A/c unit which would not be covered by the Warranty, he was very helpful, so I cancelled the work order. I was really surprised at the response time Choice gave me to respond to all my requests including making a timely appointment for service even though I didn't need it. Thank you.

I was offered $191 for a $300 microwave. I was told if I waited a month they would go on sale. I Sent your contract info to her and have not received anything back. It also says you will install it but I was told you wouldn't. Not good experience at all.

Russ from Prompt Appliance repair seemed to know our problem just from a phone conversation. He came in, confirmed the leak problem, fixed it and was out in 15 min. He was very knowledgeable and did fast work. I would recommend him.

I had a 3 hour A/C outage on 08/03/21. I called Choice Home Warranty and got a mechanized voice that asked me to give my claim info. I called Choice the next day. They said my tentative appt was 08/06 7am-11am & have me the name of the vendor AB & E heating and cooling. I called them and left a message. No one ever called back on 08/04 or 08/05. I called on 08/06 and spoke to a man who never apologized for no call back, but a technician would be at my house by 11am and would call before he got here. The technician called at he was here at about 11am. He was professional, looked at my unit, said he could find nothing wrong. I had asked a friend interim because the temp was over a hundred every day this week. He told me to turn the system and leave it off for at least a half hour, I did that and the system must have somehow “rebooted” itself because it came back on! I asked the technician Rich to look at it anyway, just in case. He was here about an hour and 15 minutes. I gave him the service fee and he was gone.

Since I have been waiting almost 4 months for the original contractor to replace the failed recirc pump, the only thing I am happy about, no relieved, at this point is that Shauntel, my case manager for this claim, and Jose, agreed to reassign my claim to new contractor. In any case, they were both apologetic and understanding once this matter was brought to their attention.

This guy was great, fixed my issue in no time and was very professional and courteous. I highly recommend him, will call him if I ever need help in this matter again. He also pointed out some problem areas that I will call him to work on.

The technicians were very helpful and they were very smart. I love those guys. They did a great job. I hope those two technicians would be the one to come by and do the work at my house because they were really really did a great job and it did it quick.

We had our AC unit stop working and called Choice. They got a repair crew out the next day and it was repaired. The contracted firm was exceptionally fast, knowledgeable and courteous. The AC unit was repaired and working in less than two hours.

Immediate response to my claim once it was made. I was informed of the status throughout the process. Now waiting to have the job completed. Very satisfied with the prompt service. I highly recommend this company to friends and family.

The 2 tech. that you sent out with Americas Air was very good. If I ever have another AC problem I would like to request that you send the same 2 guys out. THEY explained everything to me before they did anything. They took their time and was very thorough with the exam of my problem.

The tech who came out was great and diagnosed the problem. However Choice Home Warranty chose to replace the refrigerator rather than repair it. This sounds good however they gave me only a fraction of what it will take to replace it and in the form of a Lowe’s voucher. (Which I have not received yet and I have been without a refrigerator for over six weeks now) I would prefer to have choices of where to purchase my appliances as a better price may be available elsewhere and since they covered only a fraction of the replacement cost price is essential for me and my limited income.

Good service, he was very nice and professional. Got the job done very quickly. I put the order in on Sunday night. He was here on Monday morning. Thanks Choice. I would recommend to a friend and I did. I would use them again, he was from Sears.

They were very quick about getting a service rep out to the house. They did an excellent job. The repairman was very respectful and knew exactly what to do to fix it. I would recommend Choice Warranty to anyone who needs a warranty.

He came to the house with knowledge to what needed to be repaired and gave honest answers to our questions. Also he will let us know if it’s just a part that should be replace or if we should replace it with a new oven.

This has been the worse experience. My original claim was placed 8/4/21. It took the technician two days to come out. He did a complete examination and determined the unit was dead. I was later told another technician would have to come out for a second option, but not until next Monday 8/9/21. So no hot water with kids in the house for close to a week and I still have a few more days until the new technician get approval. This has been a horrible experience.

Did not expect my garage door to stop opening, but who does. This was my 1st claim since I purchased CHW. After entering in my information I got an immediate response for an appointment in 2 days. Worked for me. Technician called and arrived within the time window. He evaluated the issue (broken spring) and called CHW to get the job approved. That only took about 10mins. They would cover $300 for a job estimated at $335. Not sure why they didn’t cover it all but I was happy. Took him about 1 1/2 hrs to complete and door was fixed. So, for $100 (35 + 65 trip charge) job well done. Technician was very nice, professional and cleaned up after. Always a nice touch. :)

I would like a contact number to call them when I ever needed service. I would like a contact number. I signed up August 6th.. Signing up was easy but I would like to be able to talk with someone because at 88 years old I can't read the contract on e-mail. Could you sent me some info by mail? I would appreciate this very much. Thank you.

The technician they sent to home was great and took care of needs and was personable. However dealing with Choice Home Warranty is a joke and they don’t care about your customer. Does not return phone calls/emails after making a claim. Highly do not recommend using CHW. Go to another company for your warranty’s needs.

The front door would not remain closed which made the clothes washer useless. I filed the claim Thursday evening around 9:30 pm. I received an email Friday morning informing me a repairman would arrive in the afternoon. The repairman arrived on time and began his evaluation. He repaired the door but found other problems and reported them to Choice. Choice determined it would be best to replace the washer. We decided to select the Lowe’s e-gift card. We are now waiting for the card.

Pay a certain amount of money a month and when it's time to use service they give you minimum amount for something that cost more. Then after you speak to the people you have to wait another three weeks to get the money. You need to purchase the new item so what am I really paying for the service for. Need the washing machine to wash clothes. That is several more weeks added on have to go to laundry. Not fair.

I was very please, they were on time and very polite. They did such a good job. Were efficient. There had been a problem with appt, time but that was taken care of the day before. They were very professional and I would use them again.

The technician from KJ Mechanical HVAC was very professional, pleasant, and friendly. Very knowledgeable about HVAC. I would recommend this company to other people. But I would not recommend CHOICE Home Warranty to anyone else. It appears to me you all not cover a lot of what you are saying and what the contract list. But the company was a nice company.

Salesman 'Anthony' from home warranty walked me through the starting of a home warranty policy with ease. Great communication & clarity along with cost made me feel comfortable with my choice. All documents were immediately emailed to me for my review along with his contact info. Painless interaction! Great start.

The Choice Warranty has sent many technicians and has completed the process of replacement. CHW will send a Lowe’s Gift card for $736.00 in order to buy a replacement Fridge. Send this gift card now please so I can apply it to the purchase. The store manager at the local Lowe’s says the process can’t be acceptable but he’ll credit my account if the Gift Card is processed and sent to me immediately.

Submitted request online and technician was assigned. Job was completed quickly. All was very easy to do online and getting approval for troubled part to get replaced took less than an hour. After approved the technician sent an email and scheduled the next visit to complete the job.

I was very satisfied with Blake’s plumbing with your call center not so much. It takes too long to receive a returning email. 6 to 24 hours is unacceptable. Needs improvement and also your pricing went up from 65 to 85.

Choice Home Warranty is not reliable. One might expect that if an appliance fails a suitable repair or replacement could be expected. I submitted a claim for a dishwasher that no longer works. After the repair person said a part would need to be ordered I received word from Choice Home Warranty that they had determined it would be more cost efficient to replace it vs repair. They have now offered me a $256 gift card to Lowe’s to replace a high end Jenn-Air dishwasher. They supposedly replace your appliance with a similar product and features. I cannot find a dishwasher that is similar to mine for less than $1100. If you are considering a home warranty company I would look elsewhere.

We had a plumbing stoppage in our kitchen and when it became apparent that we could not repair it ourselves we filed a claim. I filed the claim around 8 PM and received an immediate response with my claim number and a message to say it was being worked. First thing in the morning (7 AM) Laszlos Plumbing was assigned. They called shortly after and the issue was fixed by 10:30 AM! They did a great job! I can't believe how quickly the issue was resolved! I am so happy with Choice Home Warranty and very pleased at who they choose for repair. I am so glad that I have chosen to have home warranty insurance and will never, ever consider another home warranty company!!

I have swimming pool coverage. The four filters are encased in this filter housing. This component is part of the coverage. The only thing that can happen to it over time is cracking. The claim was denied. I am really not sure at this point why Choice would include the housing in the coverage. 'Cause nothing else can happen to it.

Connecting with Choice was easy and painless through the automated system. Called and had an appointment set for a few days later. Work was completed quickly but unfortunately we had to have him out again as the microwave stopped working again. It was explained that it's a process to find the cause of the problem which can take time and possibly multiple visits.

Overall, good experience. I didn’t know there was a 30 day window to accept the claim, but that was probably my fault. That was a bit confusing, so I had to have the technician come to my house. When I got the option to receive a gift card it was 1/2 the amount that was originally offered. The team fixed it, but that seemed a bit unusual.

Hope I will be as pleased as I believe I will. Had a nice conversation. Glad my neighborhood helped with my fees. We will look forward to taking care of things as needed. Very pleasant conversation with Matthew. Your rates are fair. Nice to know pricing does not change.

We are disappointed with the service. They were supposed to come tomorrow now can’t make it. Now we have to wait till Aug. 23 to come and fix it. Long wait for a microwave to be fixed. Your contractor is not too fast.

Very professional and efficient. They answered all my questions and gave me a great offer to renew my insurance without losing coverage. They also gave me a good deal on the price. Overall, it was a quick and great experience.

I originally selected CHW for its thorough coverages and pricing. Garbage disposal was first issue to occur. CHW responded within a couple hours with a call from their recommendation shortly after. Repair appointment was scheduled within 24 hours of claim. Technician was prompt, friendly, professional and diagnosed the problem immediately. He gave me an education on the issue and how to resolve it. He fixed/reset the disposal and left within 15 minutes of arrival. Wonderful experience with CHW and with plumber recommendation & its technician.

Jerry was very professional and was able to diagnose the problem with my AC unit. He was very accommodating with my work schedule which was very important. He was able to get to it sooner than what he estimated. I really appreciate that. I would highly recommend this company!

Our first experience was not acknowledged. Our dishwasher quit. It was reported around July 15th along with our AC unit. Someone came out about the AC unit after we called a heating and AC company. The Technician was polite, he did the bare minimum exam of the AC. Put Freon in it. Said it may not last...It has a leak and left. On 08-02 our WH went out...still nothing on the DW from 07-15. Finally spoke with a person at CHW, DW will be reviewed on Mon 08-09. However, great results with WH. Claim approved, same day for new unit. Just waiting for new WH to be installed. WH technician was fantastic. Did his report and emailed to claims before leaving our house. Restoring my faith in CHW.

I put in a service request and within hours I had a technician contact me. My new door will be installed at the first of the week. I love that I can contact them for a eta abs if Ed’s provided. My experience thus far has been awesome! Xoxo

When I signed up with CHW I was under the impression that you took care of repairs in the home. But with your little fine print at the bottom of your contract, you get out of a lot of these repairs. Now in your surveys you ask if I would recommend your company to others. I have to hesitate on that decision. You don't cover everything inside the home. And that is my beef with your company. I had an electrical problem and you wouldn't cover it. Your advertising is **.

I have and would refer Choice Home Warranty to family and friends. I am very pleased with how quick and easy it is to make a claim and get my appliance fixed as soon as possible and the service tech is very professional.

I reported a claim when my air conditioner went out and they responded promptly on the phone. The guy was professional, friendly and respectful. He was also patient because he listened very carefully to me while I explained the problem to him. He then created a ticket for me with accurate description of the problem.

Very happy with my repairman from Choice warranty. He was here on time. He diagnose the problem and the part will be coming in by next week. Very happy I have choice warranty. Been with them for over eight years. Service department is excellent.

The Company came at convenient time. She was very Professional. She Assessed the issues and made recommendations. She Sent information to Choice for approval. She Got a quick response back. She followed up with me to get the ball rolling.

Was pleased with Mr. Clog Plumbing Service in the service he did cleaning traps on all sinks. Was a little slow getting started, but once he did get at the jobs he was very thorough. He is welcome in my house.

I have made a couple of claims on my Choice warranty. One was not too satisfactory. I had an older model dishwasher, and Choice kept sending repair people out without success. They finally paid me $400, after several months without a dishwasher. This was far less than what it would have cost to replace my better quality Jenn-Air model. The most recent experience was much better. Last week, my old garage door opener quit working, and Choice replaced it quickly with a reasonably good unit. While the first case could have, and should have, been handled much better, the second claim was done in a satisfactory manner.

Small repairs are paid/approved most of the time. However, for example - a/c repairs are hit or miss, even if the based requirements are met by the client. Also, when a unit, like a fridge, needs to be replaced, they offer small amount. If a client challenge the claim, they assigned a person to process the claim. This person never tells you that you have X amount of days, the client plays phone tag and at the end the case is closed claiming that the client never answered calls. PS, at the end they never pay anything for the replacement. That’s their goal, collect premiums and after find anything so they don’t have to pay for claims. As I mentioned, for small claims they are ok, large ones be prepared to pay in full.

The gentlemen that came out diagnosed the problem and have ordered a part and will return to install. Both men were courteous and knowledgeable. This was my first time to use my service policy and it was relatively easy although I prefer speaking directly with an individual rather than using online to schedule the appointment.

My experience so far with your company is really bad. I will be giving it one more shot and if one more thing comes up that it doesn't cover. Then I will be going elsewhere. I appealed my washer because they say it's not wear and tear but no information about how it's damaged and it would have gotten damaged. Maybe more clarity and helpful people as to what is covered and what is not. Customer service had been really bad. People don't know how to answer my questions. Overall very unhappy with this warranty program.

Choice has given me peace of mind that I can get my issues taken care of with the proper expert care. So far the persons that came to my home have been very professional and respectful of my home and making sure that I understand the procedures taken.

I am a realtor. Of over 30 years with a large amount of dealings with all warranty companies. I have never been treated the way this claim has been handled. I shared the email with other professionals in the AC BUSINESS AND REAL ESTATE Business. This denial should be reevaluated and made while for a person that has had your warranty for years. Please get back with me ASAP.

The staff with your company were great but the repair tech leaves a little bit of bad taste. He was here yesterday looked at ac unit. Said it needed Freon. Said it had a leak. He needed to get approval from Choice before he added Freon. He was here at 9 and at 4:30 he hadn’t called in for approval and I called choice this morning and he still hasn’t called in for approval. I left two messages for him to call me and he hasn’t returned my call. I hope he has a reasonable explanation why I was left hanging in 90plus weather with no air.

Professional service. Fixed the problem right away. It took two days for you all to find the right one for the job but my washer is fixed. I am pleased. Thank you. I will tell my friends to use your service.

It took 46 DAYS from the time I filed a claim and two techs who were assigned but refused to do the job because they weren't being paid by Choice warranty enough. Till a tech was found who did the job 54 days after I filed the original claim... Clear Reflection Pools and Spas did a great job... Just saying 54 days from the first work order till the repair was done...is that considered a reasonable amount of time?

Mitch from Sun Devil Pools did a great job on repairing our pool motor. He came on time and let us know when he would be here. Highly recommend Sun Devil Pools for pool/spa repairs! The pool is working perfectly now.

Our electrician arrived at 11 AM, having let us know he was on his way and how long it would take to get here. He found the problem, solved it, was helpful and friendly. We will gladly have him in again if we need him.

Home warranty are attentive to my calls I and needs and I timely manner and I would recommend people for this company. I like the new phone service and how they answer to my car. I have never use the online service but I am sure it is as good as the phone service so if anyone is looking for a good warranty company I would recommend this company home warranty

My experience with Choice has been horrible, even worse than American Home Shield. I just got their service in April. I called them out for a dishwasher diagnosis/repair in July. I thought I was going to get a repair, but they said they would payoff the dishwasher rather than repair it. But the amount was a fraction of the cost of a comparable unit. So I asked for a case manager to discuss it. I set up appointment times via their website to speak to this assigned person. Twice this person did not call. I tried emails and phone calls with no success.

Sammie was my A/C tech and he was very knowledgeable, hard working and explained everything he was doing. He was also very nice and friendly. Most importantly, he found the problem and fixed it. My drain pan and main line to my A/C was clogged.

Ecolamp technician was very polite and worked hard and long until he completed our electric repair. Choice Home Warranty was very responsive and quick in getting us a contractor to repair our electrical issue. This is the first time that we had to make a claim and everything went perfectly.