Choice Home Warranty Reviews

I Had been cooking and was working fine - all at once no power - lights -nothing - we checked breaker box and it was OK - even flipped it off and on but no response at all - no indication of problem before.

We’ve had Choice Home for several years and are very satisfied with their services. We’ve requested repairs on various items and only once did we have a problem, which was no fault of CHW. The service technician was the problem and after several call backs to CHW a new technician was sent out and problem taken care of. The only complaint we have with CHW is when it’s time for renewal of the policy they start several months in advance of expiration date and are very persistent in their sales pitch. To the point of making me want to scream. We’re well aware of the expiration date and have always renewed in plenty of time, taking no chance of lapse of coverage. When I ask not to be pestered with follow up phone calls no one there understands the meaning of NO PHONE CALLS.

The young man that came to repair my heating system was friendly and professional and did a great job, and yes, I have heat! The heater was blowing "cool" air when I turned it on and now the heat is great. Just in time for the winter months.

My furnace wasn’t heating so I went online to create a claim to have someone come out to take a look. I received an email from Choice on the same day that a heating technician was scheduled for Wed of the following week. I had contacted them on a Friday and the weather was back up to the 60’s. The heating guys came out and diagnosed the problem as gas valve not working properly and they submitted their report to Choice immediately and Choice approved the repair. The repair was done same day. I’m very pleased with the outcome.

The plumber that came was on time. Very professional and took care of the problem very quickly and efficiently. My toilet and sink work just fine now. He fixed the toilet with a new part and he quickly unclog the sink. To that I say thank you very much.

Have been a Choice Home Warranty member for under a year and recently had an issue with my washer making a lot of noise. Choice sent a repairman within two days of my reporting the issue. It turned out to be a bad motor and currently awaiting installation which is scheduled in two weeks. So far so good with my experience with Choice Home Warranty.

The technicians that came from Abundant Air were great, they found the problem quickly and got my heater going. I was very pleased with them and wouldn't hesitate to recommend them and Abundant Air. I was also pleased with Choice Home Warranty for a quick response.

Refrigerator stopped working on a Sunday. Claim filed Monday, rep I talked to said the repairman could come the next day. He came on Thursday. Repairman was excellent. The refrigerator had to be replaced. The process was seamless. However, the payment was made in the form a Lowe's ecard. That limits me to one vendor and their pricing. So it prevents me from getting the best price available. The worst part is that it may take up to 30 days to get the ecard. Who in the world can do without a fridge for 30 days? In this world of electronics should only take 30 seconds! Boo on you!!!

My appointment was on Monday and I called him on Thursday and asked if it’s possible he can come earlier, he was nice enough and came fixed my freezer, now my freezer is running good so far, he nice and prompt.

Not good. Choice Warranty doesn't do what it says. Is the second time that I have to replace an appliance but they just want to pay about 1/3 of what it will costs me to buy the other one. So much for "we will replace it for a same one or better"...lol

The gentleman called the day before to confirm appointment and again when he was in route. Although he was not as early arriving as planned, he kept me informed of findings and repaired the problem promptly. He was very polite to my mother who was home at the time. If he'd been on time or called to say he was running late, he'd get five stars/10/10. It's probably a 9/10 now. So we'd recommend them. It did take Choice a little longer than I would have liked to get a technician scheduled. That's on Choice, not the technician.

4th time's a charm. Teksquad was challenging to work with on this project. Our time schedules didn't mesh. They moved 3 appointments and apparently the tech came on Monday 10/24 and was at the gate but didn't leave a message, so I didn't get the call to let him in. Finally, technician came on Tuesday early morning. He did a great job and has ordered a part. Now to wait another 5-10 days.

The plumber was great and in a timely manner. But the list of extras not covered were too expensive to even consider. We got a second opinion and replaced the WH and the extras for half the price Choice quoted. What good is a Home Warranty if you cannot afford to use it?

My experience signing up was fine. But since then, I've gotten an email just about every day trying to get me to buy the security system for my house which I don't want. Also, I didn't know at the time they were strictly an online company. I had asked, “Are you gonna mail me my policy?" but they were strictly by email. Other than that, they emailed me everything.

When I signed up with Choice, it was all right. They had a pretty good deal.

Choice Home Warranty is good to have. I called today Friday October 28, 2022 on a dishwasher & clothes washer (2 claims), and they have a tech already scheduled for Monday October 31, 2022. WOW that’s quick. I have had Choice Warranty for about 8 years and would encourage all to have.

I received service claims quickly and through my e-mail, which is good for me. Coordinating the scheduling and payment to the technician is a problem. We are working on it. I think there should be a better way to pay them through Choice.

I was very satisfied with the fast service and response...OSP is a fantastic plumbing co. (Reynaldo tech, young man with a lot of plumbing knowledge, and friendly).. Unfortunately for this project I was covered, but understandable, object is stuck! Even though I had to pay out of pocket, I still have a smile...all because of the good service CHW employees gave me...Thank You!

CHOICE HOME WARRANTY IS DEFINITELY NOT AMERICA'S 2ND BEST HOME WARRANTY SERVICE... They paid for their endorsements. If you dig deeper into other sites like Yelp, you will get true reviews from real people. On June 7, 2022 I took a 4-year home warranty policy from this company. On Sept. 19th, 2022 I filed a claim for our dishwasher to be fixed. Oct. 3rd, 2022 I finally received an email telling me that a service tech would come on 10-5-22 to look at our appliance between 11:00 am - 3:00 pm...he never came. After many calls to the service tech, I finally got a call back asking me what the issue was, which I proceeded to tell him and what we tested and checked first. It was obvious that he didn't want to come and told me he would put into CHW a write-up to replace the dishwasher. After weeks of multiple calls to the service tech as well as Choice Home Warranty with no responses.

Quick service and got the job done in a very professional manner. Cleaned up after himself. Highly recommend them. Listened to what I had to say and didn’t try to go with a canned solution. Also gave me tips to use in case problem came up again until they could get out again.

This morning I found my garbage disposal had leaked and made a mess of my cabinet. I called Choice and by this afternoon my disposal was replaced. Thank you Choice Warranty and Vince of T&T Plumbing. He arrived on time. Assessed the problem and left to pick up the new disposal unit.

Received a response right away when I called for service. Was assigned to a local technician right away. He came out within a couple of days and had the parts. Fixed my dryer on the spot. Tech was very prompt and professional. Best home warranty ever.

I have been paying for this "warranty" service for 5 years. On 9/14/2022, I made my first claim. After assigning and re-assigning my claim three times, as of 10/28/2022, they have never come through with the promised service. Dealing with them by phone was, in most cases, like pulling teeth. PLEASE do not do business with them.

This home warranty claims to replace your appliances if they break. However, in practice, they give you a small amount which does not actually cover the cost to buy a new appliance, or any money to help with installation. Our microwave broke and we paid the service fee to find out it needed replaced. Instead of getting us a new microwave, Choice Home Warranty decided they would give us about half the amount a similar microwave would be in Lowe's gift cards. On top of this, it would take 20 days to get these gift cards. This was not what was advertised, but I was told this is allowed per their terms. These say that the company can give whatever it deems fit for a replacement with no recourse to the consumer. This is not acceptable behavior from a home warranty company, which exists to safeguard your home appliances. AVOID AT ALL COSTS! NOT A REAL HOME WARRANTY!

Updated on 11/11/2022: The technician was professional and courteous. The stem was broken on the hot water handle of the bathtub. He replaced the parts needed. The bathroom sink wasn’t draining, he removed and reconnected the drain pipe. We appreciated the attention to the problems and solutions. Thank you.

There appears to be too many parts to be replaced, estimated time for parts and repairs was for over weeks. Looked at prices of new dryers and they appeared to be cheaper than the cost of the parts and cost of repairs.

Difficult to speak to anyone; too many exclusions, and the quality of techs dispatched was very uneven. We even had a tech who falsified the diagnosis backed-up by photos not even of our appliance. This was reported to CHW but they continued to use this company.

Ice Maker was leaking and not working properly. Contacted CHW on 10-16-22. CHW arranged for Sears Home Services to Respond. They responded and Tech arrived 10-21-22; verified ice-maker needed replaced. Ordered ice-maker and set appointment for 10-28-22. Received ice-maker at my home on 10-26-22. Different Tech arrived as scheduled on 10-28-22 and removed and installed new ice-maker. Very professional.

The service TECH was very informative about our problem with the ice maker not receiving water it need to make ice, are timer working as it was made to do. The tech also show me what he was doing to the ice maker..

Matthew from Lyday plumbing was great. Unfortunately he couldn’t fully fix the problem because he didn’t have the equipment needed. I am very unhappy with CHW because this has been happening since we moved in and it’s just been fixed with about 6 bandages over the last 2-2 1/2 years.

The Choice office timely contacted a local appliance repair place. I had to change the time of the original appointment, and that wasn’t an issue with the local company. The men from VIP Appliance were on time and soon saw the problem and fixed it. They were very congenial and professional. I would call them again.

Horrible experience!!!! Amount offered by Choice is barely a fourth of amount to replace unit even with the cheapest model out there!!' I spoke with a supervisor and was told basically "take it or leave it". That's all you offer!! My response is you are not the only carrier out there and I WILL replace you with a more reputable company who cares about their customers!!

I have to wait 10 days to get a service tech just to look at my issue. It will probably take additional time to repair after the problem is diagnosed. After the thousands of dollars I have paid to CHW, I expected a better response. This is not acceptable.

MY Serviceman was Great! Choice Warranty did not clarify why I was denied. I am elderly and emails are hard for me to read. The big thing is I have requested a hard paper copy multiple times, they always say it's in mail. It's been months. I believe I'm going to cancel my policy and put the money away, so when something goes wrong, I can just use that money to fix it. Bad customer service. Great knowledgeable Serviceman!

My problem was that the freezer still worked but refrigerator part was not cooling. First tech I would not recommend but the second one was very good, fixed the problem and gave helpful information. The fan had died and froze all the drip lines.

Within a very short period of time CHW hook me up with a plumber. Was able to schedule me quickly as well and was there within the time frame that they stated. Work was done quickly and efficiently and correctly.

Robert is the person I spoke with. He was a gentleman through the process and I would recommend him as the person to call. When I first contacted this service company he had called me back and offered me a fair price and I appreciated that and when I had everything confirmed I returned the call to him and the rest is History.

In the past I had other home warranty that did everything withing their power not to provide help with you most needed. When it comes to Choose Home Warranty that is not the case, they got your back. Love these guys.

Got a quick return phone call and spoke with a very nice sales person. Have not received anything such as an account summary. Only got this survey. I need some sort of receipt of payment, etc. that explains my coverage. Thank you.

Easy fix this time. Vlad came out again to fix an appliance and show me how to identify issues in the future. Came same day as I called and I was able to communicate by text for an ETA. Fast and Reliable service as always.

Technician was knowledgeable and courteous and had replacement part in truck. Very satisfied with service provided. He also came within time window provided and called beforehand. Would hire Quality Ambient LLC again for any HVAC problems.

The technician was excellent and answered all my questions. He additionally answered my phone call after the repair and was extremely helpful. Thank you for sending Thomas Neels Plumbing. Highly recommended! Please send us Tom Neels for all my plumbing needs. Thank you for your help.

Former electrician couldn't solve my situation, but this one was wonderful and problem fixed! He researched, traced lines, switched breakers on and off, replaced 2 switches and even matched the correct plate covers. Now he's on to repair a couple other areas that others couldn't. It's like having a genie!

Daniel was very knowledgeable, polite and communicated very well. He was here when he said he would be. He found parts when no one else could. I just meet him for the first time so I can't comment on anything else. Looking forward for Nov 4th when he comes back.

My garage opener wasn’t working; I called and was given an appointment very quickly and the technician they sent was very polite and knowledgeable. He resolved my problem. I had to get a new opener and that was covered under my plan.

You gave me email that said he would arrive between 11am and 3pm. I cleared my calendar till 4pm. I called him at 3pm as he had not called me. He said his order time was for 4pm to 8pm and he was coming from Orlando. It was NOT his fault. It was yours. So he arrived at 730pm and left at 740pm. Quickest $65 for doing nothing but tell me that it was probably internal magnetic part of motor and it could not be repaired and that you would email me the next day and give me a check to go towards the replacement. He sent you a picture and report. You never sent me email. I had to call you Monday the 21st and you went around and around and said you were sending me a letter that you denied my claim???? For what reason???? It was clearly wear and tear.

Been over a week since I made the claim and hot water heater is still not fixed. No communication when it will be fixed. I’ve called multiple times for an update but keep getting the runaround. Claims they are waiting on a part.

No problem starting claim. I had a small glitch this time with scheduling appointments but the second repairman was nice and knowledgeable. The main problem is the 30-day wait for an email egift card when your washer needs to be replaced.

Very pleasant and knew what she was talking about and that means a lot. She gave me her direct phone number and you don't get that very often. Told me exactly what to look for and how to do claims and what phone numbers to call and also that you can go on the computer and how long the contract is and when it would renew.

The coverage and customer service are wonderful. My one complaint is that at the beginning of this week I opened up two claims and only one has been followed up on. The one technician that came was wonderful and efficient but I would like the other claim resolved. Thank you!

I had a home warranty before Choice Home Warranty, and I was very dissatisfied with them. I called Choice Home Warranty up, and they gave me a great rate. Their technicians are very knowledgeable and friendly. They get the job done. Sometimes you have to wait a little bit for their customer support. But usually when they get on the line, they are Johnny-on-the-spot.

Choice Home Warranty ended up being the most responsive via email. We started with them in September. We had to wait 30 days before they activate it. All we did was get a “Welcome to Choice” email. When you sign up to get a quote, you get many calls. They just keep beating on you and Choice did the same thing. I never realize that it was going to inundate me with emails, phone calls, and text messages. They're brutal. My biggest concern was it was always a one-year deal. I didn't even know they had a three-year or five-year. It was never in the offers. They were really in the hard press to get me to do the one year instead of going for five years or three years for a better price. They just drove and drove, and it made me feel like they didn't truly appreciate me as a customer. They just appreciated the dollars. We kept them though.

Still waiting for a technician to assigned to fix my hot water heater. This should be done at the time of my call. I shouldn't have to wait for hours in order for a technician to assigned a simple job.

Overall I am happy with the service I receive from Choice Warranty. The one area that can be managed better is the supplies that the technicians have. If you are coming to work on a unit you should minimally have what is generally approved. I find it hard to believe that these technicians only have what’s not covered on hand prompting a person to get it because they do not want to wait until the product is ordered.

I was having A/C problems and made an appointment thru the app and I got help quickly and my problem was solved. They even showed up 2 days early which was totally unexpected but definitely appreciated. I have five stars on there for now and if that changes I will change the review, but I'm sure it will remain as is.

They are very efficient with my claim. Technician came after 4 days and fixed the problem. I will recommend to everyone this company. Thank you for your service. I had few claims before. They did the same respond. The money you pay for them is very worth.

Though ice maker was not filling properly. The technician told me it was a problem with the drain. He cleaned out the drain and found a lot of broken glass. He then defrosted the coils and cleaned the coils and the drain. He was very efficient, knowable, pleasurable, and fast. I would recommend him as well as CHOICE HOME WARRANTY to anyone and everyone I can.

Fast easy great service! Tech person was very nice and made the experience smooth and quickly. The online service is also very easy to file the claim. Once the email was return after filing claim got it on the next day.

I tried to turn my furnace on and it would not stay on. I could hear the burners come on then off. I called Choice Home Warranty (8 times) and got the same answer as if they were reading from a cue card! They said they couldn’t find a service company in my area that wasn’t booked up! They recommended I call a company and have that company fix my problem and I would be reimbursed within 30 days! I know how this works! They (Warranty Companies) find something wrong with what or the way I did things and won’t pay me back! I have a $75 deductible through Choice Warranty but would have to pay the whole bill up front then wait for my money!

Transmission for washing machine required replacement. New part in one week but part was not new. It was used and defective. New transmission came two weeks and the repair was made. We were without a washer for almost a month. Reached out to Choice and obtained pushback and some lip from Customer Support. Refused to escalate matters to obtain the part more quickly.

Outstanding service. The plumber quickly identified the problem and fixed the issue in no time. The plumber Respected my house by wearing booties while indoors and wore facial masks for health reasons. I will highly recommend them for future concerns.

Two issues to report. Tried auto program but could not include second problem. Once a person came on the line, everything went quickly and smoothly. Both issues regarding pool were combined on one claim and we were done in no time at all. Thank You!

Garage door stopped working just as we were preparing to move and movers due to arrive in a few days. I submitted a claim and the repair person's office called that same day (a Thursday) and scheduled him to come out Saturday, however, when I told her the garage was full of things to be packed by the movers and we needed it fixed ASAP she suggested I call the serviceman who was also the owner and ask if he could come sooner. I called him and he agreed to come the next morning. He arrived on time and fixed the door quickly and his price was very reasonable. We have been very pleased each of the 2 times we've needed to file a claim.

The technician found a leak in our air conditioner (Freon) by bringing his equipment and testing it. He then explained thoroughly what the problem was and what needed to be done including what needs to be purchased for the new air conditioner. He was very knowledgeable about air conditioning.

A technician came out to review dryer operation. They found that the dryer tub was cracked. Choice Warranty denied the claim indicating the damage was due to rust and corrosion. The technician told me that the tub was broken and that was all that was reported to choice. The claim was appealed and the case manager said they based the decision on the picture sent in.

Cynthia was polite, funny, helpful and resourceful. While I was originally interested in additional information, she made the process so easy I knew I needed to sign up right now! If the rest of Choice is as great as she is, I know I will be pleased with this decision!

I have been lucky enough to date to have had to use the service just once but the work was done well and in a timely fashion. I recently renewed my contract and got a very fair rate. I would definitely recommend Choice Home Warranty to a friend.

My wife seemed to think her washer was not operating properly. She called you folks and requested a service call. You folks set up the appointment and within a short period of time Bj Appliance came out and checked out the washer. The two technicians were very nice and helpful. We give them 5 stars. Thank you

Serviceman was prompt and followed all the guidelines to when he would arrive. Courtesy informed me as to what the problem was and that he would have to let the company know, at which time he then informed me of their decision.

I like "online" contact vs telephone conversation, because of time, it is quicker..I am giving Co 4 stars for now, because I received conflicting appointments and time dates. Choice send me confirmation for Saturday Oct.22, 2022, time 3:00pm to 8:00pm. Winston Doors do not work on Saturdays. I waited past 3:00 pm and then I called them, to find out that, they are not coming. Also Second reconfirmation was at wrong time.

Wonderful service. On time appointment, found issue with hot water tank, removed old tank and new tank was installed. Very friendly & professional. Completed job from start to finish in a timely manner. Would recommend for anyone needing their service. Thank you!

Arranged by warranty co very promptly. Repair was started within 2 days. Part needed to be ordered and follow up installation of part was made. Showed up and finished repair when stated. so easy. This was my 3rd repair for items in my home. Always answered promptly and scheduled repairs done when needed.

I put in a request with Choice Home Warranty to have a slow drain cleared. Claim number **. A plumber arrived at my house and Choice Home Warranty refused to authorize service until I proved that a repair was made on a previous claim even though Choice Home Warranty paid a portion of the repair AND it was made by the same plumbing company. If this is an issue why wasn't it brought up before Choice Home Warranty sent someone to my house costing me $65 for nothing? I requested to speak to a manager and was told I would receive a return call within 4 hours. 22 hours and counting and still no call. Choice Home Warranty needs to prove I didn't make the repair (I did), reschedule the plumber to clear the drain and not charge me another $65. So far Choice Home Warranty is marginal at best, and useless at worst. I feel trapped in a policy that is better at denying service than it is at providing any of the services I paid for. Nothing but regrets so far!

I put in a request for service for my air conditioning, because it wasn’t cooling. It is October but still hitting 90 here in Florida. A technician was assigned quickly and the appointment was next day, and I loved the contractor, otherwise this would be a 1 star review. The tech diagnosed the problem quickly and contacted Choice Home for authorization to make the repair. They denied it. They said they needed info from me because they had denied an earlier claim for my air conditioning.

Choice had BCA Climate control to set appointment and they contacted me but I had to cancel as my original installer repaired it instead. Both Choice and BCA Climate Control were ready to take care of my needs. Thank you.

Freezer failed and he got it fixed same day having to make a trip to the store to get part. Rating tech only, not the company of choice. Would not give Choice any stars at all. Choice Home Warranty has been cheating me for years...Anyone interested in learning how, contact me at address on file. I get improper refunds, I don't get repairs, reimbursements per their company policy and they simply don't care about their customers.

Choice Warranty would not reimburse me for the initial service call because it wasn’t one of their technicians. This was my first time to use the warranty and I wasn’t aware that Choice Warranty had to assign the technician. Thus, I’m out the cost of 2 service calls. The service technician found the same fault that I found before I called Choice Warranty.

The technician that came out was very friendly, respectful and knowledgeable. This is the first time that I have ever had a home warranty, but I definitely would recommend Choice Warranty to take care of your home needs. They are quick to respond, great customer service, and easy to work with.

I was well pleased to sign up with my English speaking rep, Gerald. He informed me of applicable discounts and easy payment plans. I don't believe I will be sorry for my decision to purchase with Choice Home Warranty! I will surely refer family and friends. This is such peace of mind!

Technician was great. Choice replacement offer was unfair and inadequate. They do not replace your brand or finish of appliance but come up with some generic substitute and then only offer what they say with no substantiated back up is the wholesale price. $249 to replace a $929 MSRP dishwasher. Please explain to me how I am supposed to be happy with that. It’s an insult.

Gabriel from Phoenix HS, LLC is always on time, courteous, knowledgeable, and takes care of our plumbing issues completely. We've had bad luck with other plumbers assigned to us through CHW, so now we specifically request Phoenix HS for all our plumbing needs.

I chose to take a gift card to purchase another washer as replacement option. I was told after I chose this option, it could take 30 days to email me the gift card. Sending an email should never take that long. It's another way to delay receipt of your service.

They always find a way not to pay for replacement. $300 for an $800 dishwasher. $0 for an air conditioner. Carefully read the contract. There is a phrase or clause that denies their responsibility to pay for replacement. What sounded like a good deal really was not.

I called Saturday - they came out on Tuesday. I wish they could have come out sooner. I’m not happy that the diagnoses could not have been resolved with materials he had in the car. Now I will have to wait an additional several days and our warranty is not covering the replacement of the gasket. I’m not told why. Why did I pay all this money for coverage if I have to pay for service call, installation and now the part needed?

The lady on the phone was very nice taking my new claims. She said someone would be getting in touch we. I put in two claims. One for the hot water heater and one for the garbage disposal. I really hope to hear from someone very. I had to cut off the hot water heater.

He checked my clothes dryer, he checked every single part of my dryer. He knows what he’s doing. Very polite and educated person. He explain what was the problem. And he put everything back. Also he pick up everything before he leave.

Huge let down. When I got the warranty I was told that all appliances were covered to include the water heater. When my water heater leaked causing flood damage I was told that everything on the water heater was covered under the warranty except the water tank. I have been disappointed with CHW since I purchased the warranty and will be terminating my warranty with CHW.

Overall, I think Choice is one the best options for home warranty coverage; however, the sales rep really ruined the experience with his attitude. I initially called just to get information regarding coverage cost and claim copay. The rep provided me with a lot of options. He ran through the numbers fairly quick…it was kind of hard to keep up. When I advised him that I would review his email and get back with him in a couple of days, he advised me that he had only spent the “past 16 minutes” on the phone with me was because he thought that I was going to purchase the plan at that time. He dropped his initial offer to a more discounted price and I accepted because I knew that I was going to select Choice prior to calling in. Although I remained kind to the rep, I truly did not appreciate his tone. If you don’t like your job, then you should quit.

I was very pleased with the information that was provided by Sean, all questions were answered promptly and he listened to my needs and concerns. WI was offered several different plans and all were explained completely, then we discussed what would work best for me.

The last repair was on my air conditioning, and I wasn't thrilled with the results. That fella that came out to do the work was a real pleasant young fella. But when I called about the cleaning, because I thought since it wasn't working right, the warranty would take care of it. But it didn't. And Choice hey wanted $900 to do it. So, we just made our mind that we wouldn't be dealing with them anymore. The guy that came out to do the well pump, they put some astronomical figure. We paid $75. And it was 570. The part was 100 bucks. So, they exaggerate the prices. There was another item we called to have fixed. It was our water softener. I thought they took care of our water supply to the house. But they said that it wasn't covered, and they didn't send anybody out for that.

The guy from Choice who called me was super nice. I have another warranty and they claim that I have t pay them until my contract was up. The guy from Choice told me that if I pay them a certain amount, he would put my payment on hold until December. So, that’s a super nice deal that he didn’t have to do and I appreciate that. It really made me feel good, especially after the way I was treated by others. I was very happy. That made me even more glad that I had decided to go with Choice Home Warranty. They called me back really soon when I was trying to find something, and the gentleman that signed me up was also very nice.

Our fridge was freezing up in the freezer compartment while it was warming up to room temp in the fresh food compartment. Filed a claim on Saturday and had an appointment Monday morning. Diagnosed the problem and made the repair in half an hour or so. Two days later, all is still working fine.

I submitted a claim with details of what happened, but instead of a representative calling stating that my policy does not cover that, they sent a tech out for me to pay $$ just for them to deny the claim. Choice could have contacted me to let me know that it was not covered and not even worry about wasting my time and the tech's time. I am out of a service fee and still have to pay more money to get the job done.

Above range microwave/convection oven; Technician prompt, courteous. Explained why unit would not be repaired. Due to nonreplaceable/available parts..arrived on time; trying to learn new software program; reviewed choice warranty policy, procedure replacement policy. Unit was returned to previous status upon arrival.

I’ve enjoyed having Choice. Customer service is good. Quick response between the time you call and when a repairman comes out. The downsides are, if your appliance or system are deemed non-repairable, you have to wait 30 days to receive funds. This is unacceptable as we spent close to the amount they’re refunding you on fast food (for the fridge) or at laundromats (for washer). Additionally, the refund amount is “usually” disappointing. Lastly, they try to limit you to a Lowe’s gift card. Be sure to ask for a check if you’d rather shop around.

I was disappointed that it took Choice Home over a week to find a repair service. (It would have been a real hardship if it had been my stand alone freezer or my air conditioner for example). However, once Universal Appliance Repairs showed up, I was very satisfied with their service. The freezer was repaired on the spot, but the dishwasher needed a part replaced, which they immediately got authorization to order, and as soon as it arrived (about a week later), they came back and installed it. I can definitely recommend them.

The representative was very experienced, courteous, and considerate. I would recommend him to talk to friends and family that need a plan or a good personal advisor. He also provided options which enabled us to make a better decision and save more money now and into the future.

Both representatives I worked with today over the phone were knowledgeable and friendly. Very helpful. I was able to renew my warranty without any issues and have coverage that I have found very helpful in the past. I hope to not have to use them, but glad to have it if I do.

As yet, the refrigerator has not been repaired, still waiting for parts.The technician appeared capable, but could not complete the repair until parts arrive. When parts arrive and the repair has been completed, I can make a more accurate review.

The technician was on time and informed me of what was needed. He worked quickly....and gave me an update as he finished up. I was thoroughly satisfied with his knowledge and professionalism. I would recommend him and his service company anytime!

I was fortunate enough to have spoken with Mr. Aaron ** with Choice Warranty. He was very patient n very informative with explaining my coverages regarding my entire policy! Every question and concern was met with a no-nonsense concise explanation! He was awesome!! I am looking forward to doing business with Choice these next 6 yrs!!

Condenser Fan replaced - very good tech who thinks outside the box. Kept appointment and well prepared to take care of problem. Nice to deal with tech that uses common sense in today's computer world. Hope other different claims will work out as well so I can continue to carry home warranty with Choice.

Our technician arrived promptly and began work on our oven which shut off when heating at above 400°. It throws a P3 code and shuts off. He took the oven apart and determined it needed a new control board. It could be rebuilt but the cost would be as expensive as a new oven. He notified Choice Home Warranty. I am awaiting final results. Jordan was thorough. I rate him a 10.

I just had a plumber fix a small leak under my sink. I had plumbers put all new sinks in my home three years ago. The plumber reported back to you that the p valve was not glued properly and Choice Home Warranty sent me an email stating it was not normal wear and tear so it would not be covered. Very disappointed that after three years of the sink install you claim it was not normal wear and tear.

Excellent work. Courteous and professional. Very pleasant to work with. They came in and immediately identified what the problem was, took a photo and submitted it for approval. I thought that I wouldn't hear back from them in a couple of days. But they came back in less than 30 mins and completed the job.

Regarding repair of 30 year old, the MEND tech said it would be cheaper to replace toilet than to repair it. I purchased the new toilet with no charge to Choice. The old toilet was the standard low height. Now that we're 30 years older, as 76 plus seniors, I went ahead had tech install new toilet. It sure is nice to use that higher toilet. The MEAD tech was professional and courteous and I want him next time needed. Choice should have approved this replacement!!!

Technician was prompt, friendly and knowledgeable. Excellent service. He actually arrived two hours early. Made the claim in Thursday and since it wasn’t an emergency it was set up for the following business day. Not sure what else to write. Thank goodness it was an easy fix

Not happy that the parts of my ice maker was not covered. I don't understand how it is listed under wear & tear since it is used multiple times a day!!!! The service man was very good & knew immediately what was wrong when he looked at it. Had to wait until Choice approved parts & finally told me it is not covered!

This was my first experience with Choice, having just started with them in Sept 2022. The service was scheduled within 48 hours of my posting the claim. I very much appreciated that Abraham, owner of Luxfifth Plumbing LLC, called me the day before to confirm the appt and the morning of to let me know he was on the way. He was very courteous, put up with my questions, diagnosed the cause quickly, and made the repair.

It took short time to be done well and quickly. Great experience. The Technician inspected the device very well with patience and got the proper parts he needed and did his best to find out what is the problem and finally got the best solution

The person I spoke to was able to answer all of my questions and offered a great price. The only issue is that coverage doesn't start for 30 days and the money-back guarantee ends in 30 days. That doesn't seem fair. Otherwise, so far I am pleased.

Simply Plumbing didn't answer my calls; the technician was very late. Worse company ever. The technician, however, was professional, but didn't apologize for his tardiness. Choice Warranty took too long to assign a company. The agent whom I spoke to was professional, but overall, I'm not pleased with the service I received from Choice Warranty.

The repairman was a general appliance. He was unable to figure out why the washer will not pull cold water for the rinse cycle. He said that is just how the machine works (computer). It is made to use only cold water to rinse. It will not rinse.

The technician came to my house on-time, and he has done a remarkable work to resolve the kitchen sinker linkage problem, and we are very satisfied and thankful for the fast turnaround time from the time we requested this service until the time this service was done.

You have already deducted the month payment but no contract, no information about how to get service. I have a dryer that quit on me. A dishes washer don’t work. When am I going to get some service on these things.

Polite, came on time and fixed the problem. Removed shoes as requested. Knew what he was doing and explained what was the cause of thermostat problem. He gave us a call to let us know approximately what time he will be arriving at our house. He was very friendly and pleasant.

The company is okay. They do what they say they're going to do. They can definitely make it better. The site is hard to log in via phone and you don't get to select your availability. They send you the date and time of the appointment without regard for your own schedule. So, if you can't make it then you have to call or make sure they can come another time, which in itself is a waste of time and should be better.

The technicians arrived on time, did their repairs in a timely manner, and kept me informed at all times of their progress. I was with another home warranty for many years, and I must say that Choice Home Warranty has met my highest expectations!

On my first go around with Choice Home Warranty, I paid quite a bit upfront which gave me some additional months. I had a fella out here that replaced my garbage disposal. I was pleased about that. But I haven't been very pleased with Choice Home Warranty. I got my air conditioner checked. I've got one system that does both heating and cooling. When I had it checked by a company named Willard, they said, "You've got rust in that pan, and that pan is full of water. If you don't get that fixed, you're gonna have a problem."

I'm a little unhappy with Choice at this point. I signed up for it a little over a month ago. I paid for the month. They said it would be a month and then it would go into effect. I asked them to please send the paperwork. But they never did. I called back and said, "Did you send the paperwork?" They still never did. I think I'll need to cancel it. If they can't even send me the paperwork so that I know what is covered and what I might have to add, then what's the point of it? But their cost seems to be in line with other companies. The call-out fee was also a little cheaper.

The electrician was very professional and knowledgeable. He diagnosed the problem in a short amount of time. Highly recommend Marcos because he was a very nice person and had no problem completing the electrical problem. He is a great asset for EE&C here in Vegas. Will definitely contact this company again if the need arises.

I originally called to have 2 toilets fixed. They were able to fix one but not the other. I was told the second toilet could not be fixed and would have to have it replaced. The plumber told me he notified you. My contract is that if it could not be fixed it would be replaced. You told me you will not replace it because the bowl was cracked.

I was concerned never using the service before. I called the number I found in the Google and after searching, I found the proper number too call. The associate answered my line and we very quickly secured an appointment. Very easy.

He explained how the business works, we went over options and costs and special offers and he signed me up. I only signed up today, and there's a 30-day waiting period before the warranty begins, but we got things started and I'm looking forward to a long relationship with your company.

Filed a new claim to get my dishwasher serviced. They did a good job of getting my air conditioning fixed. It was a process but the company worked with me to get the situation rectified. I am glad I chose Choice.

We have been waiting for a contractor to fix our toilet and have heard nothing. After this I feel my husband and I need to seek out other services from another company. I researched your company before signing on and my husband and I chose you. A big mistake.

I have not had service long, but the sign up was very easy. I just filed my first claim so I’m not sure yet how greatly I’ll love the service or if they are true to their word but I’ll send update after my claim is complete.

I like the option to lock in a price for the life of the policy for the life of the mortgage on my home. It is cheaper but I haven't actually used the services so I can't really say at this time how reliable they are.

Jerry made the experience wonderful compared to who I was dealing with in the past, Cinch. I never experienced such poor customer service with them. After Jerry took the time to go over so many details with me, it made my decision easier. Just knowing when I call it will direct me to someone in the United States and a short time to get someone to help me with my problem.

I registered as new customer on 10-25-22. I spoke with a very product knowledgeable agent “Gary”. I was looking for a 2-3 year plan; however for cost effective purposes Gary convinced me to buy a six year complete plan. I cannot speak to home service at this point but customer service and satisfaction was great! I will refer family and friends directly to Gary!!

He reviewed my purchase after completed and made me feel comfortable about my purchase and being able to cancel or transfer at any time.

The immediate response from Choice and setting up a vendor was great. The company's communication and the repair person was a 10. It is not only that they repaired the problem, but their professionalism was all that I could expect.

Replaced leaking water heater. We were very pleased with installation and Plumb Rite was very courteous and professional. I highly recommend Choice Home Warranty to all my friends. The water heater was installed properly and by the code. I recommend Plumb Rite of Lenoir City, TN.

We are good with the work performed by your team in timely completion and are happy with the service provider. The service provider looked into issue of Garage sensor and fixed in a reasonable time and being very courteous. We will get the help from you next time.

I was very pleased with the amount of time for this replacement & even though I had to pay a portion, it was worth it. The initial response was the following day & replacement a few days after that! Thanks.

Called to report a plumbing problem, and was directed to submit the request on their website.. The site was very easy to use and received a text message as soon as it was assigned to a technician. The technician called the day prior to the appointment to advise of his expected arrival time. He was punctual and completed the job in a timely fashion.

I am very pleased. The service was outstanding. The plumber was on time. He was also very polite. He was helpful, and thorough and gave advice for our plumbing issue. I would recommend them to anyone who wants plumbing services in New Jersey.

I love the terms of this agreement. It was very clear and easily understood. I look forward to dealing with them in the future. A very comprehensive package. I am sure that they will be easy to deal with if and when we have a problem.

I am very happy to report that my Choice vendor was really good at their job. Bars VK Appliances did a remarkable job with repairs. The technician was kind and courteous and kept me updated on his progress. I highly recommend Bars VK.

I have never had a bad experience with Choice Home Warranty. It's very easy to submit a claim online and over the phone. They are very helpful over the phone as well. The Techs they send out are experienced and outstanding, Friendly and never make a mess. I have had Choice for over 5 years.

Honest, professional, and provides exceptional work. Arrived when he stated, gave expert appraisal, and completed the job quickly. I would highly recommend Allied Plumbing to anyone. Exceptional...really exceptional. This type of service enhances the image Choice Home Warranty. Thank You.

The technician arrived promptly, was courteous and patient with all our questions. He provided us with various options and suggestions and resolved the issue with a great service. I would recommend him and Choice Home Warranty anytime! He simply was the BEST!

They responded very fast to the problem I could not use my sink. The only issue was could not come out for two days. I would have given more stars if they could have come sooner. Had to use bathroom sinks

Choice Home Warranty acted very fast with the third party to complete my repairs. They worked with me on my claim, although I was a bit outside of the parameter of the agreement. I had a great experience with the company, and would definitely recommend to friends and family.

Zach was very professional and personable. He explained everything in detail. This offer is so much better than the company we had before and the price is much more reasonable. We believe we will get the most value from Choice Home Warranty and the best service.

The technician was knowledgeable and showed me the worn out component. He also mentioned about lubrication on the chains and springs for maintenance. He also helped check other parts to ensure proper functioning. He also texted me about 30 minutes before arrival to give me a heads up.

Tommy and Lavar came to repair my fridge and arrived a little bit earlier than they stated (a plus for me because I hate sitting around waiting.) They were pleasant, nice, and professional. Even though the problem was not fixed on day one, they came up with a solution quickly, then ordered parts needed and had me rescheduled right after the parts came in.

Technician was great. Tom with Lizard with a Ladder did his job. Choice took the money I paid him away from him because you were apparently not satisfied with his report that my refrigerator was beyond repair. Shame on you. Unfortunately, I am stuck with a 3-year contract with you but will not renew after that. Yes, you have offered me a $986 Egift card with Lowe's but it has taken 3 service calls and a year and a half to get a resolution.

My AC stopped working. I called Choice to start a claim. They did everything from there. Oscar from the service department was so helpful. I am pleased with my experience. The technician that came to look at our unit was very professional & most helpful in explaining the problem to me. Turns out it was the thermostat & will be fixed right away.

Second time I've had a claim drawn out a week to have repairs. It took me trying to submit a bad BBB review to get something done and information sent to the president's office of the company. I am not pleased with the customer service or response time with the company itself. However the repairman that was sent out was excellent and quick. So disappointing that it took a week for a 5 minute repair.