Choice Home Warranty Reviews

After speaking with a specialist regarding my refrigerator and describing what my concerns were. The specialist that was working for me came to the decision that my refrigerator needed to be replaced and she really exceeded my expectations! Kudos to her and Choice Home Warranty.

When I submitted my claim to CHW, I got a response that evening that a repairman would be out within 2 days at a specific time. I very pleased with that. However, the company that "contractually agreed" to come out on the day and time "they" scheduled didn't make it and rescheduled the next day. Now, I live in the real world, "stuff" happens. However, when your A/C goes out and your temp in your home is 90 degrees, tempers are already short. When "I" called the company, 2 hours after their scheduled period, (instead of them notifying me) that the "planned and agreed upon time" to come out at on specific day and time, could not be met and repair had to be rescheduled the following day, I was less than satisfied. Could I do anything? Sure, I could have fired the company, hired an emergency repair company, pay the enormous fee and repair cost, but I didn't.

This was a good experience. Tech was very informative and took time to educate us on continuing care of our air conditioning unit. Respectful with our time and concern. Professional, was professionally dressed and groom, and the problem was a priority.

I requested for service online for water heater issue and technician came on the next day morning. He got approval for spare parts and ordered them immediately. Thanks to the team for helping us in difficult situations. I am waiting for parts to come and technician will visit again to replace parts without additional charges.

Knowledgeable plumber who quickly resolved the leak and explained how it happened. He also explained how to prevent this type of leak from occurring in the future. Would recommend this company to family and friends with plumbing issues.

I truly liked Larry. He explained everything to me in a language that was very understandable. I believe that he was honest and upfront about the situation. He is very trustworthy and I enjoyed having him as a Tech.

Technician was extremely professional and cared about providing a solution to correct the problem. Provided detail report and multiple photos to submit for claim approval. Even though the time of day was after normal business hours, the technician still made my appointment a priority.

Very responsive; prompt response to the 2 claims. Refrigerator Repairman very knowledgeable and gave excellent customer service. Website and ability to place and track claim are very user friendly. I am sure the next repairman for existing claim will be the same.

Joe was very professional and provided great communication. He called in the morning, let me know his schedule changed a bit, and was on time when he arrived. Quickly diagnosed the problem and set up follow up call to fix it. Thanks.

CHW choose a excellent company in order to repair the issue. Reply from CHW as quick and efficient. The company was efficient and perform a good job. Between CHW and the plumber the communication was excellent and the repair was performed in good relationship and quick. 5* star service - thanks.

I was very happy and impressed with this service. He was right On time, The tech was very Polite He was very knowledgeable. He Clearly explained the issue at hand and what was not covered and why. I was charged a Fair price for non covered work. It was Fixed quickly.

Very timely and professional service. Would recommend it to anyone anytime! Arrived on time, accurate diagnosis, good communication, and above all quick repairs. Issues were fixed in only one visit. It was a breeze. It renewed my confidence in home warranty services.

Replaced by Nicks service very fast and done well. He came on time and did a great job professional. I will recommend Choice to anyone who asks. The scheduling and constant updates were very professional. I am so happy that I switched to Choice and will continue with this program.

CHW will do anything to deny your claim! Only use them 3 times and has been denied all 3 times! I think they are the worst. I have two ac units that quit working within 3 weeks of each other. CHW would not cover either!!

Within 24 hours of submitting a claim, Choice team usually sets the appointment. The technicians they send are very knowledgeable and provide many tips in maintaining the equipment. This time it was Oscar who came in and helped resolving my issues with refrigerator and dishwasher. Oscar is an amazing individual and a technician who knows his subject so well, that he took less than 30 minutes to resolve all issues. Amazing guy with a great attitude and professionalism.

I placed a claim on a Thursday 9/23 and they are sending me a tech out on next Wednesday 9/29. I would have liked it a bit sooner, but I can't complain. The other company I was with it took them 3 weeks to send someone out (Total Home Protection).

I was unable to get enough information online so I decided to call. The good thing it was so fast. Not good, speaking with the agent was so weird. He seems to be in a hurry to finish the call. Like if he was my coworker answering my phone. No explanations about the policy, unable to make me feel confident. I decided to move forward with the policy because two months before I was in touch with another agent who explained very well all what I needed. I hope to feel better with this purchase in the future. Thank you.

Repairman was very friendly but went about his work as a responsible person. Would recommend him to friend. He knew exactly what the issue was with the oven, so he went about his job, pulling the range out from the wall to locate the igniter, and repaired the issue. Check the oven to be assured that it was repaired.

We were able to talk with Mr. Frank ** who was able to help answer any questions I had concerning this warranty. Frank was very patient and professional. This is something that you don't find today. So now we are new clients with CHW. Thank you looking forward to using your services whenever we need it.

Agent told me the problem occurred before I was covered. How does she know? I’m having it fixed right now. The part in question is a negative pressure limit switch which was stuck. No way of telling when it stuck. All I know is it worked fine over last winter. It malfunctioned when I tried to use it this morning. My first experience with Choice has not been a good. I still want to speak to a supervisor preferably one who speaks good English.

We have waited thru three different service companies & after he came & ordered the part, then you email us that the fan is not covered. You folks always find a reason to wiggle out of paying no matter what the problem. We have decided we do not feel comfortable with your home warranty rules. Sorry!!

Mike, the plumber you sent was outstanding!! He has been sent here by you before and never disappoints. He has never tried to sell us things we don’t need. He was able to come out today, the same day of our claim. Always friendly and knowledgeable. Thank you so much for choosing him for our plumbing needs!!

Associate was very curious and helpful in helping me find the right coverage for my condo in a timely manner, I also requested a call back from yesterday, it was not a good time to talk but Allen called me back at the time he said he would not too early in the day, I will be recommending Allen to another new home owner, he is a keeper.

I don't like the approval/disapproval process for my claim. I felt that it should of been part of the repair process and hence should of been covered. So not to delay from being able to use my shower I paid for the repair myself. I felt that I should not have to delay repair by consulting with a case manager.

Repair man check everything on our washing machine, he found that the leak was coming from a loose hose connection and made the repair. The repair man was professional and polite. He made sure that there was no other reason for the leak before finishing.

The electrician was a real pro! Evaluated the problem and fixed it Pronto!! He gave me advice on how to prevent this in the future too! I would hire that firm again. He was also able to get the final approval very quick.

The technician you sent to my house was well prepared, figured out the problem within minutes and fixed the freezer very quickly. He was smart and very professional. Was very impressed. Thank you for asking. Always glad to provide feedback.

Mike ** was very experienced and found the problem. I am very pleased CHW choice of a very knowledgeable individual. I have renewed my contract with Choice Home Warranty! I would recommend your company to all my friends and any family member.

Great experience. Great information. Great options. I am happy with my decision. Now I will have peace of mind. The representative was very knowledgeable and pleasant. Thank you. It is going to be a new experience to know we are covered for our appliances. Thank you for walking me through the coverage.

Spoke to Yvette and Paula, CHW offered me a lousy $246 to replace my dishwasher, You CANNOT buy a dishwasher for under $350 to $400 (and that is for a cheap ** one). They would budge on the amount. This is ridiculous to pay for a policy and have them give you an amount that does not allow you to buy the cheapest Dishwasher out there. SOMEONE HIGHER THAN THEM NEEDS TO CONTACT ME AND MAKE THIS RIGHT.

You first assigned a tech that does not come to Indiana, after a 2 day wait. Then I was told the $60 would be waived, as you couldn't find a tech. During the reimbursement form process, I was charged the $60. I have had trouble with this contract since day one. There is always a REASON that whatever is covered. This one was finally covered. But I was charged, when promised I would NOT be.

Very happy with the technician. He was prompt, courteous, and professional. Don't understand how storm could damage garage door opener when it was not subjected to wind, rain or loss of power, as we have a whole house generator. Your exclusions always seem to erase your coverages.

Your automated system is one of the worst I have experienced. The voice activated questions and answers now have me considering a change of companies. Having a sewer situation is not a good experience. When I was asked if the situation initially occurred not so much yesterday BUT a week age was ridiculous!! When I tried to get a LIVE person, I got bounced around once I mentioned that I had a complaint. Your technician (AAA Solutions) is great. He has provided great service and promptness every time he has been here. I receive solicitations for home warranties every day. You need to get your ** phone act together or I'm GONE!!!

The person who help me renew a plan and bought another plan was very quick, knowledgeable and friendly. I also did not have to wait on hold for a long time. 5 min was all I had to wait. That is so much better than waiting for 1 hour to 2 hours just for someone to answer your calls.

Contact CHW about the claim. felt guilty for having another claim, but the rep on the line made me feel much better. that is why I have the warranty protection.. CHW has always took care of my claims in a timely manner.

Choice home warranty always delivers, the technician is very professional. The issue is not resolved but the alternative is also very good choice. The follow up online and phone call from the agent is very comforting to know that they are always on your side and shows care.

Easy to place claim and customer service was outstanding and coming to repair in a timely manner. So happy to have Choice Home Warranty!!! I even had to change my service date and they accommodated me with a date and time convenient for me!!

The technician was kind, speedy & knowledgeable. Diagnosed & fixed the problem in record time. Only Complaint is he was 3hrs late. I finally called him. He wrote down the wrong time. No harm no foul. All good. Like using CHW

Responded to my claim request immediately and scheduled a service appointment within 2 hours. They came within the scheduled time and fixed it within 20 minutes. Went very smoothly and efficiently. I will continue my contract with Choice at this time.

For some reason the service charge went from $65 to $85 without prior notice. My agreement reflects a $65 service charge fee. The gentleman that serviced our dishwasher was very polite and respectful and arrived at the designated time. Our part had to be ordered and he emailed us confirmation of the part order as he stated he would

First off. I’ve been rescheduled 3 times which is not/is not good customer service. Why can’t I be assigned an electrician that is able to fix the issue? I feel like I’m not valued by Choice Home Warranty. I’ve paid for six years in full and should be given better service. Please advise.

Fast service. Professional. Good value fixed problem that 2 other companies didn't seem to be able to fix. Would recommend Choice Warranty to friends and neighbors. Both choice and their Contractors were very professional. The price of the home warranty is well worth it. My service call fee is excellent also.

I am delighted to report that the gentleman that came to my home to repair the A/C was professional, pleasant, and knowledgeable. He introduced himself in a way that made me feel at ease, and felt safe to let him into my home. He is definite a keeper. Thank you.

The technician instilled confidence in his trade, after troubleshooting he waited to see if the problem happened again (saving me another call and appointment). He also corrected installation errors made by a previous technician. I can't think of anything I would have changed. Pleasantly surprised.

On time and quick diagnosis. Very professional and explained what was wrong with each appliance and what would be done to correct the problems. Further work to be completed when parts arrived and would be contacted when parts arrived to set up appointment time.

Technician was wonderful. He came back and fixed the plumbing problem perfectly. The first visit was misdiagnosed. I called Choice Warranty to come back. They did. Shoutout to Eric and Ray Contractors. I was very pleased with the work and the quick time to fix the problem.

The technician came out and did the job. The only complaint is I has to tell him to put on a face mask. It's important to wear facemask in people houses to prevent the spread of Covid 19. Service time 3 pm to 8 pm too late.

The tech was ok. He showed up the next day. It's Choice Warranty I have a issue with. This my 1st time with this company and I don’t like it. I had to cancel two techs before I final got this one. He didn’t do nothing different and if it does it again I’m calling back.

Repairman very professional and knowledgeable. He advised us on things and he checked the refrigerator components. Happy with Choice service and using Sears. Please give him the credit he deserves. He was here in a timely manner as well.

The whole experience comes down to this. My ac went down on Sunday and won’t be restored to Monday a week later if I’m lucky. Let me be clear that the technician Kurt was great and kept me well informed but the holdup was all on you. My ac system is a older system and uses r-22 Freon and is very expensive around 150.00 lb. The main issue is that a leak was detected at the evaporator and CHW decided to not re charge it with R22 and only replace the evaporator. This of course puts the outdoor unit cost on me. Please explain your reasoning to make sure the customer takes a large portion of the repair on and not you

The technician was prompt and had excellent customer service. I appreciate his professionalism....Thank you for sending a knowledgeable person to complete the job in a timely fashion. He would text timely let me know he was on the way. Communication was excellent!

Technician was very kind and knowledgeable. He took the time to explain what was going on and causing the problem with our fridge. They also let me know that the technician was on his way and how long it would be until he arrived. I'd highly recommend this company and Technician.

An air conditioning unit is comprised of two different components. An inside piece and an outside piece. The warranty states it covers the air conditioning unit. What it really means is it only covers the inside piece because anything outside the house isn’t covered. This is absolutely the most ridiculous thing I have ever heard, because the only place to put the outside unit is outside. This is my first and last year with Choice!

Refrigerator refrigerator stopped working and they said it's up to 30 days before I get my repayment. I don't think that's good. it's be done right away and it should be just the one place because what if they don't have what I need to replace my refrigerator.

The Sears technician had Good communication, was timely, and was able to fix the problem. This is the second time someone comes out for the same issue. The first time I wasted $45 because the technician said he couldn’t do anything about it.

Refrigerator After five weeks and four different repairman coming out replacing multiple parts in my refrigerator. My refrigerator still does not function properly. The problem has never been solved and Sears keeps putting parts into an old refrigerator. Now they’re telling me they can’t even get the parts they need. For some reason they refuse to admit that the refrigerator cannot be repaired so I can receive a new one with my choice warranty. This has been the worst experience of my life. I would never hire Sears to work on anything ever again.

The AC stopped cooling so called for a service technician. Santana of Arktikos was assigned. He showed up on time and was able to make a quick diagnosis. I stayed with him while he was making the repair and checking over the unit. He also found that the Freon needed a little top-off. I was very pleased with him....Very professional and explain everything he did. A-1 service. Thanks for sending someone out who actually knows what they are doing.

Tony was the Rep that I speak to. He help me save money in the long run. Had a great conversation. He went over the New home. Can save me Money and told me about the new service which I liked a lot!!!!

Process was quick and problem solved. Appreciate my service tech Parker who was knowledgeable and made sure the job was done. Glad I have this protection and would recommend it to others. The monthly cost versus out of pocket is well worth it.

I used this company three different times and not once did they pay for the item that needed to be replaced! I tried to terminate my contract and cannot talk to anyone to accomplish this matter. Do not use Choice Home Warranty!!

Alberto was very quick to contact me when I was filling out the interest form online. He was professional and answered all my questions about the policy and the company. I was previously with AHS for many years. I did not have a good experience.

I switched to Choice Home Warranty in June 2021 after a nightmare contract with a competitor. In reading reviews, folks had all positive to say with Choice. It's only September 2021, and I had to use them for a dishwasher issue. The gentleman sent was outstanding, professional and efficient. I also signed up for the 5 year plan due to the discount and my over 55 discount. My agent was very informative. This may sound horrible, and I apologize if it does. The call center is located in New Jersey, which I love. I can understand them. The call center with the other was overseas, and this is 100% on me, but I have trouble with accents if I'm not looking at the person. Also, I called the number for Choice and got a person...a real live person. When calling to inquire, ask for Sam. He was very helpful and getting me a contract going.

Just signed up today so don’t know about when or if I ever need them hopefully never :) but Tony was quick to answer all of my questions and concerns. It was so easy to enroll and this is probably the First time as a home owner I don’t have that anxious feeling of what am I going to do now. Ty for making my experience in enrolling quick and easy.

No AC. House Hot. Called Choice and Ken’s Heating and Cooling came same day. Prompt and courteous and explained what happened. Checked motor and thermostat. I’m a happy cool customer. Referred my Sister to Choice for her new home and will refer others. My other home warranty company was always several days after claim before tech arrived.

I've been very pleased with CHW, all my claims have been filed and attended expeditiously. Would recommend to friends and family as well as resigning when my year is up. The partners who work with CHW are very knowledgeable and solve my issues within the first visit.

I placed the claim @ 3:00 pm and received the message from contractor and they schedule the appointment within two days. Work will be performed by them in future. (In Two Days.) But work and efficiency of CHW is very much appreciated. People like me at age of 75, we appreciate service like this. That is why I am a client for this company for next 5 years.

1st service call since switching over to CHW. Process was simple and fast. So I would say so far so good. Technician dispatched quickly and resolved issue with AC. We are happy with our service received and price we pay.

It was not a good investment to purchase this insurance if it will not cover equipment when it is needed. The technician did a terrific job but the claim was denied for reasons I do not agree with. I will inform the Real Estate agent not to recommend this company during closing for other customers.

Great and fast service! Called on Sunday evening and Monday morning a service company was calling to set up an appointment. The company they sent did a good job and had it repaired in no time. Very pleased with my experience!

I wasn't happy with the technician who came out and charged $150 for freon and adjustments then would not return my calls or texts when the ice maker was still not working after left. It finally started working week later for some unknown reason.

Quickly got a service call scheduled and they fixed my leaks in two places! No more leaks! I was sad that I didn't have any dishes to do when they left so I could use my new faucet and garbage disposal. :D

Excellent service. He explained what was wrong. He showed the broken part to me. He was very kind. He arrived on time. He checked the hot water before he left. He was very reassuring. He gave me his card in case any problems arise.

The system was working fine the last time it was checked. The next time someone went into the crawl space they saw a leak. They told me about it and I submitted a claim which was denied because of whet they assumed. Very disappointed.

I send a claim to repair a dishwasher, a part was ordered to repair it. It about a month for the technician to get back and installed the part. Still it didn't repair it. I called again and was told that I had to submit another claim and pay $65.00 fee again because it was more than a month since the tech was at my house. Another tech was send. The Tech that he had to order another part. Choice called me and said the dishwasher had to be replaced (a 1 year 2 months old dishwasher). Choice offered me $246.00 to buy a dishwasher and pay for the installation (the installation alone cost $200.00). Choice supposed to be a veteran friendly company, that kind of friendship is a ripoff. I will not renew the contract when the time comes.

I am very happy with the enrollment process with your company. Richard was very professional, helpful and patient in answering every question I had. Since I’m a new customer, I’ve not filed a claim at this time, but feel confident your services will provide if/when the time comes.

I am getting my new stove delivered and installed on Saturday. I had to order it since it was not available locally until November. I’ve been assured that I will receive a check for $425. I think it was low but it did increase after talking to a case worker. My experience with Choice has been a good one in prior claims.

The gentlemen were professional, prompt & efficient! They answered all my questions. They completed the repair & secured my backyard when leaving. Choice Home resolved my issue rapidly. The servicemen from Taylor Contracting were very knowledgeable about swimming pools.

The tech sent to do the repair was very able and got the job done very quickly and well!! I would recommend this tech for all future toilet repairs!! He quickly assessed the problem and went about getting the job done. He was a very personable individual who went about his work with great aplomb and a very pleasant demeanor.

I would not recommend Choice Home Warranty to anyone. In their information they talk about fixing your appliances but when you fill out a claim they will reject it citing something in the fine print. Big on promises but short on results.

Repairman was friendly, did a very thorough job and fixed my vent. My dryer now dries the way it is supposed to. He ordered a new hose to replace the old one. He did an excellent job and I am very pleased.

Stove displayed error code while using the oven. Initiated a claim with Choice for repairs. Within 24 hours I received a confirmation for a service technician for one week later. The technician diagnosed the issue and ordered the parts. An appointment was set for two weeks based on the timely receipt of the parts.

Why do you send these evaluations out before the job is done? After a 7-day wait, the technician came to my house yesterday to check on my non-working ice-maker. Because I had already melted the iceberg off of the ice maker with a hair dryer and lots of time, and dealt with the constant dripping for a couple of days, he was able to diagnose the problem, order the part, and be on his way in a few minutes. He was courteous and seemed competent.

Love the quick response to get us someone to look at our garage door problem. We will be needing to renew our policy hopefully sometime in the next 2 weeks. Hope the plumbing contractor issue has been resolved, that is the one thing that kept us from renewing, bad experience with A-1 Rapid Rooter Plumbing co. The Todd Overhead Company will be here today. Let you know how it all works out. We have had this company come out before. They had great customer service. Hoping for the same today.

I have a refrigerator that has a broken handle and bad seals. The technician confirmed the condition, checked for available parts and wanted to order them and repair it. However the white handle was not available, but he could substitute a stainless steel one. But they didn't have a matching one for the freezer door available. So although home warranty offered to repair the fridge, the handles would have been mismatched so we declined their offer rather than have had a freak fridge. Not happy with their decision to not replace the fridge.

I got an automated response. At the end it just says, "Thanks for filing the claim". I assumed they would give me the name of someone and it said nothing. I had to go look through my contract to find out that I would be assigned someone up to 48 hours later to fix my dryer. The automated response should say this so people know.

My washer needs a new door gasket due to years of wear. You refuse to fix it saying it is not normal wear and tear. This seems to be the "excuse" you use to not fix everything. I will let everyone I know that they should not purchase your expensive service as it is money better saved to repair the items in your home yourself.

The service company was Eric Heating and Cooling, on Tuesday 21 of September 2021. The serviceman came in politely, wanted to know what was going on with the air condition system. My husband showed him where it was located. He went to the problem, fix it in no time. Very respectable and very well done. Thanks CHW and Eric Heating and Cooling. I am very satisfied. Thanks.

The plumber was professional and prompt. We were a little concerned when he came to the door without ID/business logo shirt and in a personal car. He did complete the work correctly and professionals. We were satisfied with the work done.

I have made two Choice Home Warranty claims this year and had a great experience both times. The first time I called my CHW rep (Sharon **) because I was new to the claims process. I was also very sick in bed. She explained the process and also put the claim in for me. Very caring and great customer service! The second claim I put in myself and it literally took seconds. Very easy and straightforward. For both my claims an appointment was booked very quickly - the same or next day. Technicians came out and fixed the problems. Simple and easy. Excellent service. I’ve heard a lot of folks say that a home warranty is a hassle or not worth purchasing, but choosing this company was a great decision for me. And a shoutout to Sharon ** for going above and beyond - for being the sort of person everyone wants to have on their side, especially when something goes wrong.

My claim was refused simply because we bought our own faucets. This company is totally unprofessional as this would have saved you money. I never received a contract or my account number for review of this service. It looks like Choice is intentionally hiding its unprofessional policies from their customers. We will be shopping around for better service. This is crazy. Horrible service. Just horrible. You do not deserve even 1 star.

After our AC stopped working I loaded a claim on the Choice website. Within 24hrs I had received a visit from a local technician, problem was reviewed, recommendation for a new unit was submitted and approved, and now we are just waiting for the install date. Very impressed to date.

And the other man knew what he was doing. I think the other one was in training. Either way they got it fixed. I use them all the time. I checked all the others and Choice seemed to be the best. They were on time and it did not take very long.

I got an warranty coverage from this company to protect my appliance and little that I knew it was going to be worse than saving my money and purchase a new one when need it. I put in a claim on March of 2021 and it didn’t resolve my issue. I was told that they will repair my appliance or replace it if they couldn’t fix it. Little that you know I had to go through consumer affairs to get a resolution.

You are quick to respond to the problem, but I believe there needs to be a quicker way to assign a repairman to the job. I had a refrigerator problem and I had to go and purchase one before the claim could be resolved. I was in the dark for about 10 days, not knowing how my claim was going to be resolved. Some things you can't be without when you have a family.

Very pleased from start to finish. Placing claim and the immediate follow-up. Motor needed replacing and the contractor fixed it same day. Have had Choice for quite some time and never used them. Was quite impressed with their efficiency as I have had other warranty companies that send out contractors that are not experienced.

I currently have a policy (until tomorrow) with another company and was unaware that the 'standard practice' was a 30-day waiting period. I requested online quotes from several companies and, of course, immediately began receiving phone calls from all of them. I found out from the first phone call that I would have a 30-day waiting period and, being as risk-averse as I am, decided that I would stay with my current company until next year when I'd begin the process anew. The second company offered to shorten the period to 15 days but I still wouldn't budge.

I was called by Lisa a customer care representative, she was fantastic. Lisa helped me choose a plan for the best value. She also was very knowledgeable about the product that is offered. We were accidentally disconnected however Lisa called right back to finish the order saving me from having to start all over.

I had a really good experience with service today. I called today at one o clock to file a claim on my garage door. Choice Home Warranty had a great contractor come to my home, by four o clock my garage door opener was repaired and the technician was very knowledgeable and professional.

Technician was polite and very well versed in his profession. Had to order parts, but such as life! Nice to see this warranty company hire professionals. Was surprised when it was Sears doing the service. Would definitely recommend CHW! May God rescue this country from all this craziness!

The service provided was prompt, professional, and the issue was resolved. The serviceman installed new equipment in my toilet and explained the problem that occurred with my old unit. After the repair of replacing new parts, he then explain what he did and why. He then demonstrated how flush the toilet with new equipment installed. He explained it was not necessary to hold the handle down while the toilet was flushing. Once the the level is pushed just let it go and the flushing would take place. He then demonstrated the process and allowed me to do the same. It took me a couple of tries to get it because my previous toilet required holding the handle down until the flush was completed. The serviceman was knowledgeable and patient.

The Service Technician was very knowledgeable about the problem I had with my washer being off balance. Solved the problem with a new set of springs. I would like to thank Patrick of Memarkable for taking care of business in a timely manner. Also thank you Choice Home Warranty for your services.

Unfortunately this is the third time with my refrigerator it stopped working. Someone came out. Replaced quite a few parts. Got it working. Within 3 to 4 weeks it stopped working again. They came out. Said that they didn't put enough freon on in it. Added freon on it, started working again and then now it's about maybe 2 months later it stopped working. Doing the same thing. Another company came out. Looked at it. Said there's a clogging the line and they should replace it and that's what they were recommending and unfortunately they are only giving me a small amount of money for the size and type of refrigerator that it is. So I still have to put out at least 60% of the cost of the refrigerator and it's going to take almost 30 days to get the e card into my possession.

Was very pleased with the final outcome. Air conditioning compressor was replaced in two days after my initial call. The Technician Bob ** was incredibly professional and proficient. I was kept apprised of the schedule and Bob actually arrived early both days.

AC went out at noon - notified Choice. Called choice at 1pm. No news, have to give them 4 hours to get ahold of a tech to schedule appointment. Called back at 2pm. Was told to give them time to respond. So I called back at 4:30pm and was told my appointment was set for 2 days later! Not repair. Do not confuse the two. So I had to get my own repair tech to come and do it same day after hours. Finally completed by 7:00 pm thanks to me.

This is a tough review as the customer service and response to our claim was very professional but the issue we have with our HVAC is "not covered". It is very frustrating to have a home warranty policy and it does not cover the things you need it to cover, with reasons that are only to protect the insurer. I now see why people are so skeptical of investing in these warranties as they never cover what they say they will cover - we feel scammed.

Bennett & Sons was called on two occasions to fix my AC unit. A re-call work order was issued after the first two Techs did not complete the repair. AC Tech (Rotney) came out the second time and did an outstanding job in fixing the problem that the first two Techs overlooked.

The tech was very professional and was able to do the job quite well even though we had other problems with the connections. He had to come the second time and know the water is going through smoothly. Thanks a lot.

Disposal was leaking and I didn’t have the tools to replace it? Called Choice to get a pro to check it out, plumber replaced it and did a great job. Would recommend plumber to anyone who might need one, plumber was courteous and prompt.

I had a dishwasher that was 12 yrs old. I was told by the repair guy that the parts would cost about $265. Choice declined the repair. They said it wasn’t cost efficient to repair it. They offered me $246 to replace it. In 2010 that dishwasher cost me $679. Where I’m I going to get a dishwasher for $246 today? I wouldn’t recommend Choice Home warranty to anyone.

Choice Home Warranty made buying a home warranty simple and hassle free with their different options that fit my specific needs. The representative was very informative and answered all of my questions so that I was offered the best possible option for my financial situation. I look forward to continuing my service with them for a very long time! I had a nightmare experience with a different warranty company, which made me uneasy to go through the process again. But I feel confident that Choice Home Warranty will be there for me when I need them!

Our AC system was down four pounds of refrigerant, indicating that our system likely has a leak. You refused to pressure test for leaks and instead just filled up the system, meaning we will likely have to make another call whenever this fill up leaks out. Not sure I follow the logic of not checking our system to find out what the problem is. On top of this, it took nearly a week to get someone out.

CHW was unable to find a tech so I had the option to get my own plumber. I called my plumber and he checked and the fix was small so he fixed it right there and right away. I did not have the option to contact CHW because it would have taken longer to get the approval than fix the leak. The cost was 137.00 so I paid the money upfront and per CHW I can't get reimbursed because I didn't get the approval first. If I had an option to call and make the claim so it would be faster I would have saved 70.00 dollars.

This experience was initially confusing since we received early conflicting emails & messages. However this situation did not prevent very very timely and accurate problem correction. Overall we were very pleased with Choice and would have rated this experience a 5 except for the early confusing experience which should be easily corrected. The technician out was exceptional.

Payne Heating and Air responded within two days of my claim and promptly fixed my AC issue. Mr. Payne was courteous and respectful. I would recommend Payne Heating and Air to others.. I was impressed with the customer service that I received.

Repair tech came early after contacting us with estimated time of arrival. He was friendly, respectful and very knowledgeable, fixing the jammed pump motor in quick order. He explained the situation and exactly what was done to fix the problem. We were impressed with his professional performance!

When I signed up for Choice I was led to believe I would receive same day service. My microwave quit on Sat, Sept 11th. The repairman came on Monday, Sept 13th which I understood. He told me it was not repairable and needed to be replaced and I would hear from Choice next day. I did not hear, but I finally called and was told I would be offered a buyout which was not acceptable so it was referred to a case manager Brittany ** and I would hear from her within 24 hours. This was Tuesday, Sept 13th. I didn't know it would be via email and didn't see the email until Wed, Sept 14th. It gave me a link to set up an appt to talk with her, but when I logged onto the link, it said the "page was not available" so I called the number she gave me and left a voice mail. Never heard. Called 9 more times with the same result.

Once the technician came out, he was able to fix it temporarily by putting in freon. But it took too long to schedule the technician. With heat and humidity, response need to be much quicker. Waiting 3 days for technician to come out is too long (without AC for 4 days). I had to call multiple times in order to have someone come out in 2 days. It was a temporary fix. Week later, it's still not working. Submitted the trouble ticket, hoping to have someone out there today or tomorrow.

My claim was denied for reasons I don’t understand. I have paid my policy fees for years and when I finally submit a claim it was denied. I am concerned about future claims if they’re submitted. I requested a discussion with management

The gentleman that came to analyze the problem with my washer did so very efficiently and quickly. Very friendly. He did not have the necessary part to fix the problem and would have to order it. That was 4 days ago. Hope it is soon!

I have appreciated the prompt service appointments for service calls, and the friendly and professional people that I have encountered. They have been very knowledgeable and explained the problem in detail to us. They were also very considerate to watch out for our three cats and not let them get outside while they were here working.

Great response to my recent contact regarding the first floor main bath and how it is now a leak down in lower areas of basement. I am happy with the ease of online claims. I am still referring all friends and family to check Choice for their home coverage needs. I look forward to the six year term we worked out for my building.

I had two different technicians who came out, one for the oven concerns and one for the microwave concern. The technicians checked the appliances for the related concerns of both my wife and I. They advised us on the issues and made recommendations. It was great advice from the two technicians who responded to our home.

I am giving 2 stars because the only good thing was that the service technician who came out was great. Very knowledgeable and detailed in his work. The missing 3 stars are because it is clear Choice relies on misleading marketing practices to get people to buy their services and uses huge headlines claiming all the things they cover. The reality is that in their lengthy fine print, they detail out how really barely anything is covered and almost everything that actually goes wrong with important systems are not covered. Buyer beware!

Tech made appointment but had to reschedule because he wanted to come at 9:30 pm. Promised to come first thing in the am 3 days later, showed at 11 am after a call from me. He was polite, fixed one problem of tightening a screw but did not fix the other problem of not draining because it was not authorized by choice and wanted additional money. Called choice and after a bit of discussion they lowered my out of pocket expense. He came back in the afternoon and fixed the problem I think. Time will tell.

1st tech was wrong in diagnosis. Electrician was called out. Dryer was issue not outlet. 2nd tech was great. I am out $60 for a service call I didn't need. I want my $60 back! Need a call from supervisor.

Technician came out and discovered a leak. He stated it was responsible for all the issues we were experiencing. Condenser fan not starting, freeze-ups. I am still having issues with my condenser fan not always coming on and having to flip the breaker. I sent an email and have received no response.

The technician was very professional and found the problem with the ac quick. I am very happy with Choice. I am also very please with Sheri **. She is absolutely wonderful. I am a real-estate agent and I will always recommend choice to my clients. Thank you!

Microwave broke and a technician was sent to take a look at the problem. It was determined by Choice warranty that is was best to replace the microwave. However, customer was promised that a voucher will be emailed to customers to be used at Lowe’s, customer has not received the voucher.

I had an issue with my microwave and they were quick to send someone out and complete my claim within 24 hours of the technician making their recommendation. Every time I have had to make a claim they are always on top of things and quick to respond.

When my refrigerator stopped working, Choice Home Warranty had a technician set up within a couple hours of my claim. The tech arrived that morning. When the repairs were through, Choice Home Warranty immediately responded with a plan to get a new refrigerator. 100% great experience.

Received a quick callback almost 30 mins after I put in my request. Was able to have a technician scheduled to come out within a day or two. I’ve also had service received in the past and was up and running with my AC problem that same day.

I called two times to get service and both times your IVR didn't accept my selection. I then went online which was ok, but not my preference for placing an order. I got immediate attention from the HVAC company who pulled the request. Ray was efficient, diagnosed the problem immediately and sent me an online bill since I wasn't able to be there with my tenant. You know he's professional just from his invoice with a link to even use PayPal.

I have 3 properties with them - their service is super bad - the Technician that they send lie about the problem and make it sound big. Even if it is a minor issue they make it look big. The managers there too don't make right decisions and fool customers that this will be covered, that will be covered. Finally when the problem comes nothing is covered. Please do not buy CHOICE HOME Warranty. Horrible service.

No hassle. Representatives handled my situation with no problem. I didn’t have to wait long to speak to one and I was scheduled a technician to come out within a couple of hours. Would definitely recommend Choice warranty to a friend or family member.

A/C no working, blowing hot air. Unit worked in the morning and then in the afternoon stopped working. I have been client since 2015 and have had claims that have been handled in a professional manner with immediate service and efficiency. I have been a loyal customer and have enjoyed our experience and relationship.

I called this morning, they said the wait was really long for service. Well, it was about 15 seconds and my call was answered. I explained my plumbing problems and the girl on the other end said for me to wait and in not more than 15 minutes, I was advised that a plumber would be here on Thursday to fix my problems. Cannot ask for better service than that.

At this point we have requested repair service and are waiting for a response. This process is irritating since to date we have not spoken to a person at Choice regarding the repair needed.

My technician was wonderful! Choice Home Warranty is absolutely a scheme. They decline almost every claim. I am often offered their services as private pay. Your salesman presented this company completely differently than I find it to be. Definitely would never recommend this company to anyone!

I called in today to inquire about a new plan. My phone experience was HORRIBLE. The agent that I spoke to was similar to a debt collector. It felt pushy, rushed, quick, and very unprofessional. If it wasn't for the great reviews online and the great deal that I got, I would have purchased my home warranty elsewhere!

All is well, but I did renew my contract and was promised I would get the paper contract in the mail, I have NOT received it, please put it in the mail asap, thank you very much! Also, it took about 10 days to get a service appt.

This company does not abide by what they tell you is covered. In my policy it says that hot water heaters are covered. If you go into the policy you will find that nothing in or on a hot water heater is covered. Since hot water was flowing out of the overflow I phoned in claim. I was immediately told that a hot water heater is a storage tank and is not covered. Fraud complaint to Attorney General.

My ice maker has not worked for 4 months... Choice Warranty has sent 4 different service technicians... All 4 find the same problem. Choice Warranty is trying to avoid paying to fix or replace. 4 months later they now offer 465.00 to replace it. The cost of a free standing ice maker - 2500.00.

On Sept 10, I received the following information on a follow up appt via email.

I was pleased with the customer service. I found the telephone rep very kind, professional and knowledgeable. I look forward to a new business relationship with CHW as it will give me the comfort and security I need for myself and my home.

LaTasha ** was great to speak to on the phone. She answered my questions and was very informative. We insured two homes and the discount was good. We are looking forward to see how this will all work out and are happy for the peace of mind.

I was pleased for the most part. Even though I ended up putting $$$ out to purchase a new stove. My ceiling fan still gas to be repaired. I would recommend trying them out to see if this is the right way to go. Thanks for asking.

I spoke with Cynthia. Her customer service was wonderful! She made sure all of my concerns were met. She explained my home warranty, the costs and even got me the best deal possible. I would highly recommend Home Choice Warranty to family and friends!

Gray was outstanding. Come to my home to service my air conditioning issues. He's always been great with customer service and handling anything that I've had to have done with Choice Warranty. I really appreciate the company and it's been a great joy being a part of this company.

I was charged $1100 instead of $300! I hesitate to continue to do business with this company! Even if this was an error I still don’t have a refund credited to my account! Times are difficult for everyone. I’m very dissatisfied.

Had a little trouble in the beginning with the tech, however he was able to make the appointment and fix our AC unit. I am very thankful that everything worked out and our AC unit was able to be fixed.

Choice did not cover my claim pertaining to leakage in compressor/freeon line. Your claim it was caused by corrosion/rust. How in samhell can it have a leak other than that... A train wreck! Anyway, you've made 6yrs. off me, I guess that's how you make your money. I WAS WARNED ABOUT Choice HOME.... American Home Shield has already accepted my warranty!! I'll warn everybody who asks me recommendation..

They called before coming, fixed the problem promptly and was gone in less than a half hour. Very pleased. I would definitely recommend Choice Warranty to anyone who was interested. I always have been happy with services that the warranty has supplied.

The claim for pool heater service was never filled despite a couple of contacts with Choice Warranty. After two weeks of repeated excuses about trying to find a service technician, I fixed the problem myself after a lot of effort to figure out how. Thanks for nothing Choice Warranty!

Choice could have set it up for the same day instead of waiting until the next.

It is a great price and Luis was very informative. He also explained all of the promotions. The warranty provides a reduce deductible and is transferable. Haven't had any problems, but it is a brand new policy.

From when I submitted my claim to when the technician came out, it was less than 24 hours! Once he got here, he was also thorough in the inspection of and documenting the issue. Now is the hard part of the process - waiting to see how it all plays out.

This was the third item I have used this warranty on, the response time was a little faster. It only took 8 days from reporting the issue to the technician showing up to evaluate the problem, this is an improvement over the last 2, but still a little long. Once evaluated CHW did respond quickly just a few hours with their plan to take care of the issue, provide a gift certificate to replace my freezer, 2 days later (over the weekend) it has not arrived yet.

Luke ** helped me set up my new policy with your company. He was very knowledgeable and answered all my questions. I feel like I got the best deal available and along with my sister's recommendation I am confident with this decision.

Barb with Alpha property services provided excellent communication about service visit. Visit scheduled within 24 hr of claim submission. Mike service tech was timely, professional and informative about issue with washer. Hope to work with their team again for future issues. Waiting on parts for follow up visit. Thanks.

Replaced seal on my toilet and plumber told me not to use till next day, which I did. But my toilet is still wobbly and when they unstopped my main line the sewage backed up into my showers and tubs which I didn’t notice till next morning.

Thank you Choice Home Warranty to your quick response to my A/C issue. The company assigned arrived on time and was able to determine why my A/C was not working as expected. He also provided other recommendations and made a f/u call after the fix to make sure it was working.

Verify dissatisfied with Choice Home Warranty itself not the tech. The tech that service me was very professional and did a great job once he finish working thru and jumping thru all the long phone calls with Choice Home Warranty Customer Service dept. It took me from June to September to get my issue resolved. The first tech that was assigned never showed up and then you reassigned it to the same tech and still no show then it was assigned to Exquisite Plumbing that did complete the job. I don't think I will be renewing my service at the end of the year. You should have more accessible plumbers in the area as well as make the process a little less complicated.

As you know you found a reason not to fix our A/C. I would not recommend Choice for anything!!! You do everything to find a reason to not fix anything. The rules are in your favor not the consumer. We are done with you.

I put in a service call on Sunday evening. The next morning, I received a call from the AC company that was assigned to the call, the service person was at my house that afternoon and fixed the problem immediately. I was very pleased with the whole process.

My rep name was Matthew. He was very kind and helpful. He explained all details well. He gave me many options and listened to my concerns and answered all the questions I had. At end of the call I felt comfortable with the decision I made to go with their company.

We've filed four claims so far. Results have been just left of average. One tech knew nothing about the situation so he was no help and claim was never resolved. We dropped it. 2nd was air conditioning. It was handled in timely manner and techs were great. Third was a plumbing issue that took 4 months to resolve and 3 companies. First two would not do the work because they said they couldn't get paid by Choice. It is great to have peace of mind with a warranty but not when it takes a lot of jumping through hoops to get a claim resolved.

You guys rock! I was a bit nervous about getting a plan and the expense, but Luke ** put me at ease and also was able to get me a great deal. I can rest easy now, knowing that you guys have it covered; especially since I am renting the property out. Thanks!

Had an issue with a water leak around my toilet. However, it took a couple of days to receive service. The recommendation from the service person was acceptable as Choice did not cover my issue per contract. Although it took a couple days, I have been able to get the problem fixed by another plumber.

Easy and fast process to submit a claim over the phone, using the automated system. Received confirmation that my claim had been received and that a Tech had been selected to repair my dryer within one hour after submitting claim.

Tech came out the same day I called and said it was the motherboard. I asked if he was going to fix it at the time but he said he needed to get approval from Choice first. Why can't they call at the time they find the problem, contact Choice of the problem and get it fixed when they are at the site? I asked him when he was going to return and he couldn't give me a firm day or time. I have a lot of food on ice hoping it doesn't thaw on me in the meantime.

Found my refrigerator was leaking both into the fridge and the freezer so I made my first claim to CHW to have it fixed. The process for making the claim was simple and only took a couple of minutes. They scheduled a tech within a day or so and the tech came out within a week and was able to ID and fix the issues causing the leaks quickly, all for the relatively affordable service fee CHW charges as anticipated. Overall a good experience and very glad I purchased the home warranty - saved me time finding and scheduling a tech and money on the repair.

The technician came over here with not a good intention. Asked where is the the level ground cleanout, I showed it to him and anyway he reported to CHW that there's no cleanout. So he came over here to do nothing.

I called in to make a claim on my refrigerator. The process was simple and quick. Although the recording directed me to the website, I chose to complete the claim application on the telephone. The questions were logical and thorough.

New customer, I haven't really had it long enough to provide an adequate feedback. I would like to thank Stacey ** in being so helpful in letting me know my options while signing up for my Choice Home Warranty.

Had several claims. All been taken care of with nice technicians. Had ac replaced, garage door fixed, electrical work done. Service was fast and done correctly. Saved money. It is a relief to have the security of folks that will take Care of you and fast.

I have been with CHW for a couple of years now. They are prompt when you have minor repairs, and you do not want the hassle of finding a repair person by yourself. I remember an uncomplicated oven thermostat repair, and on another recent occasion the ignition for the AC, both repaired by the technician who came out on the same day.

Technician worked with my schedule. Was responsive with messaging, polite (offered to remove shoes. :) He was on time and on early end of window. Diagnosed problem in a short time, ordered parts and scheduled repair within an hour. No repair done yet, but will be happy to give another 10 when work is complete. Choice Warranty fee was $85. Was $60 last I used them. That caught me off guard, but not a reflection on technician.

Five year old electric cooktop range, lower oven lost power second time. First tech replaced board, second tech was a electrician, stated ordered new board. Choice warranty cancelled that second claim after charging $60.00 service fee, advising tech was not an appliance tech, sent new tech for additional $60.00 service charge. At this point we have $180.00 invested in service charges. Choice Warranty decided to replace the unit. Choice Warranty sent e-mail advising $371.00 gift card will be sent in 30 days for the replacement. No other options explained or given. The original cost of the oven was $2500.00. Do not agree that the $371 gift card is fair under the Choice Warranty policy. No actual verbal communication with a Choice Warranty rep was made to explain our options of replacement only e-mail. Poor customer service.

Both men were knowledgeable on what they were doing. This is what your customers want - send someone who knows the jobs. Have a blessed day. I would recommend Choice Warranty to my family and friends.

Almost a week and we still don’t have anyone contacting us for pool repair. That means we are wasting precious summer days for swimming. We’ve tried getting our own contact and reimbursement but that didn’t work out well because you still delayed expecting them call first for approval and delaying our payment.

Workman Vald very polite and professional. Can work for us anytime. He was very punctual. Knew his job. Worked in a timely manner. Company is very professional. Received confirmation of service request in a timely manner. Liked the fact that we were contacted prior to the arrival of the service rep.

Called in work order on my toilet that is clogged. Everything went well placing the order. Waiting for a repairman to call me and set an appointment for him to come and do the repair. I was told it would take about 24 hours for a repairman to be assigned.

I had a water line break sometime overnight. Called in the morning to have a service tech out to my home since I had no water. I was told someone would be out within 24 hours. I received an email saying a tech would arrive on Wednesday. So I was suppose to wait 4 plus days without water??? Told the dispatcher that was unacceptable. She said, "You can find your own company and be reimbursed." I find my own company, called to ask for the form against I will get paid back for the service. They have to wait and escalate the call. I had a tech here to do the work and could not wait for a form, which I still have not received. I paid the company that actually came out and did the work instead of me waiting for 4 days for your tech. I would like to get my money back. That is why I purchased the home warranty from your company. Now I think that was a mistake.

The tech was very knowledgeable and knew what he was doing, we are extremely pleased! Hopefully I won’t have any more problems but if I should I would be very pleased to have this company take care of the problem!

I requested two appliances to be repaired. Finally, we got a repairman came for a appt. He checked over both appliances and said he didn't know if we should get paid for them or fix them. Our preference would be to get them fixed. I have heard nothing as of yet.

New man was supposed to call or come by to check my leak, but no one did. Please fix this and have plumber come by. Have never had problem before. Choice has always been great. Have been with Choice for over 2 years now.

Choice is the same as all the others; all talk and no action. They promise the world, but only give the minimum. They all rely on complex and deceptive legal jargon to make sales and screw customers!! Hope all readers of this get the picture and save your money and invest to meet future repair needs!! Why waste your hard earned $$ on a lie.

On August 20, 2012 I reported my refrigerator was broken. Several days passed and I had not heard from CHW. I called to ask when my repair was scheduled. The customer service agent told me they could not find a repairman, but I could hire a repairman and CHW would reimburse me. I told the agent I didn't know any repairmen. I made numerous calls, but to no avail. Then I received an email from CHW to notify me of a service appointment scheduled for September 10, 2021. I had to wait 22 days for my refrigerator to be fixed. I am appreciative that my refrigerator is fixed. But, I feel waiting 22 days is unacceptable. I paid the $65.00 service call fee. The cost of the compressor was covered, but the other parts that had to be replaced were not covered.