Choice Home Warranty Reviews

The plumber and his trainee were professional and polite. They were the 2nd company and not the 1st that was scheduled to do the service call. The first Plumbing company Burko Plumbers were hired to do my service and never showed up. Burko scheduled my service on a Friday 11:00 to 3:00 and did not come nor did they communicate as to when they would reschedule. Nine days with no hot water.

Our hot water heater was replaced in January, which went well but took a lot longer than I thought it should. The technician did a great job. This same water heater stopped working and it was the pilot light. We had to pay another $60 fee to have the same company come out. They relit the pilot light that then continued to go out. There was a defect in a valve for the heater and we are still waiting for that to be repaired. It has been 3 wks that we have been without hot water. This is not acceptable. I need someone to call me and get this rectified. Americo

This is the worst company to deal with. They take your money but never fix anything trying to say it is not normal wear and tear. If you are looking at this company- DON'T. Their customer service is TERRIBLE and they have ZERO integrity.

Was told when bought policy HVAC would be covered. It died and won’t pay 'cause pictures show rust. Unit was installed in 1997 and has had rust on coils for several years. Unit is serviced every year and each time has to have Freon added.

I’ve never been contacted by a repair person or company. No email or phone call, nothing has happened yet. I’m thinking this might have been a bad thought on my part, what happened to the company I felt had my back several years ago when I needed help?

I paid for insurance coverage for my home for 1 year. The actual active date was 29 July 2021, information provided to me by Choice Home Warranty via email. On the 8th of August I filed a claim for my upstairs HVAC system. It was not cooling anything. I received a claim number and waited another day before an email said that a company was assigned to look at my unit. Then I received another email saying that it would be two days and they would inspect. The HVAC said they would be there between 7:00 am-1:00 pm. They then sent another email later saying it would be the next day in the afternoon. They arrived the next day. Inspected the unit. Said there was some valve and the compressor that went bad. They said that it could probably not be repairs due to age and trying to find parts. So they recommended a replacement. They said it was normal wear and tear.

At this time (8 days following filing my claim) I have not gotten a final resolution as my claim. So I can’t give a complete review yet. But up to this point I can say that I have not been satisfied in the least with Choice Home Warranty’s response, or lack thereof.

Rob also known as Bob was very informative, helpful and patient with me and my husband. He took the time out to explain and even reexplain important information to us. He was attentive, respectful, and insightful. Thank you so much for your help.

Called Choice Home Warranty to address details associated with “Limited Roof Warranty “ listed in contract. Agent-Angela was very knowledgeable and attentive to explain in details the issue/information that was in question. She advised that an inquiry would be initiated and someone should contact me within 24 hours as well as the service fee cost/amount.

Will deny every claim, has tech come out only to deny the claim and always has an excuse as to why they won't approve it, you pay for the service, and you still end up paying out of pocket for everything. Why bother having a Company that is never on your side.

Thank you, Choice Home Warranty! I called on Saturday afternoon and the Tech arrived promptly on Sunday afternoon. The Tech provided excellent customer service and once he completed the job, he cleaned properly behind himself. I am truly pleased with Choice Home Warranty.

Repair/cycles not working properly. I'm was very professional and I was very satisfied with how informed she was concerning the home warranty. And we have always been very satisfied with Choice Home Warranty's help. They have always been quick to get the claims finalized. Have recommended your company as well.

Wow!! By far the best experience ever! I used to have diff insurance and they would send me local small business to do a job! I was surprised Choice send me a reputable known company worldwide to come and do my repair! I knew them I had done the right choice in changing company! The technician was in communication from arrival time, during repair till the end! Thank you!

The original tech who came out to service our HVAC told us it needed a compressor and never returned my calls. (For a month.) On my 3rd call to Choice Warranty, they finally sent a real tech (one that had been here before) that fixed the issue when he came out that day. (It was a capacitor not the compressor and he had the part on his van.) Choice needs to get better techs, and/or let the customer choose who they prefer to come out. The first tech had no clue what he was doing and we went without air conditioning for over a month for no reason at all.

The technician was kind and professional. He knew to identify the problem. He came ready either replacement parts and fixed the problem in a timely manner to my satisfaction. Per my request, he called me before his arrival and fixed the problem in a timely manner. I recommend this technician.

The policy only covers basic repairs. Never covers any major repairs. I had bathroom and air conditioning. Paid 2 $85 service calls to be told they don’t cover my repairs. Customer service is horrible. I hadn’t had air in 4 days. By the time someone could come look at my air it would be 8 days with no air. The customer service rep told me it wasn’t that long. Who says that to someone? I hate I ever signed up. What a waste.

Technician was extremely polite and got the job done effectively and efficiently. I felt safe and like he knew what he was doing. Highly recommended company. He also explained why I was having an issue with my system and assured me that if this didn’t fix the problem he would come back.

Had appt within the hour of calling for next day. Along with contact number and time frames. Have been member for 2 yrs and on each contact with company it has, been a pleasure to do business with them. We have service contract with different company. Was allowed to get them.

After discovering a rapidly leaking sound, I could not determine the source. I completed my claim online and within 2 days I had an answer that a plumber was assigned but my appointment was 4 days away while water continued to run. When the plumber arrived, he determined it to be the water conditioner which is not covered. I had to ask them to turn off the leak source before they left. To their credit they did call to tell me they were on the way.

The staff were professional and very detail oriented. Timely and communication were top notch. They sent out a high group to tackle the water. I’ve never had a claim before so I didn’t know what to expect! Their work was excellent.

I just filed a claim for water leaking from an unknown source. The girl who took my claim was nice but it was very difficult to understand her because she had such a strong accent! I am currently waiting for a needed plumber to call me!

The technician visited my home to service and repair my washing machine and my dryer. He was very professional and he did what he came to do. The only problem I had was waiting a very long time for him to come to my house, but the wait was worth it. Thanks.

Sean 4 Seasons Heating and Air, LLC was dispatched for service for my AC unit that was not blowing cool. He worked with me and my availability and came at 7:30 the very next morning and had working air by 8a.m. within 24 hours of making the claim. I highly recommend Sean for any air conditioning needs.

We have had Choice Warranty for three years and they have given great service when our refrigerator stopped making ice due to a clogged line, when our water heater leaked and needed to be replaced, when an electronic part went bad in our heat system, and when our AC unit stopped working.

I submitted a claim for our AC going out. I received prompt confirmation of appointment and communication. The technicians were great- efficient, quick and wealth of information for my husband and I. We felt as though all our questions were answered and we see ourselves using this same company for our annual maintenance. As a new home owner, we really valued the great customer service and time taken to answer questions.

Plumbing Service performance was a little less than my expectations. The tub is working but the mechanics don't really fit. The contractor stated the parts were not in the Choice budget. He recommended that I purchase from Amazon to get updated fixtures.

Slow leakage in bath tub. Contractor did not have availability until August 17, 2021 btwn 3:00pm and 8:00pm, too long. Your automated system did not understand my issue and had to wait for my wi-fi to connect before I could process a claim. What happens it if wi-fi connect? Long waiting due to heavy call volume.

It took me 5 minutes to file a claim, 2 days later all my A/C units were operational! Amazing first experience. The technician came, assessed my issues, contacted Choice Home Warranty for approval to complete the job which was given within minutes. Great work guys.

I was online looking for home warranty plans and Igal called me. Igal was very informative and knew just what I needed. He told me which plan would work the best for me and had me signed up very quickly. I will definitely share my experience with my friends.

Central services LLC didn't provide adequate services. Did not resolve issue. Choice Home Warranty disapproved further services. After several days unable to use water, I Contacted a more reputable plumber who fixed the problem in one hour. Every problem I've had Choice Home Warranty has not resolved any of them.

I called to file a claim on Sunday. Finally a technician was scheduled to come on Wednesday. He did not show up. He was supposed to call on Thursday. No call! (The heat index was over 100 degrees each day) A new technician was assigned and he finally came on Saturday night and fixed it. I am 82 years old and the elderly are by law not suppose to have to wait for service for very long. AVA Quality serviceman got the job done. If I could get my money back and. Cancel the policy I would! Please do a whole better the next time.

As new homeowners, one of the biggest fears was to have things stop workingnince we moved. Our washer started leaking out of nowhere and we contacted our Choice team. They set up an appointment and our technician was over in just a couple of days. He was fantastic! Explained exactly what the issue was, how he would fix it and completed the repair. He also gave us some maintenance tips for the rest of laundry and kitchen appliances and even recommended a few good restaurants in the area. Excellent work, attitude and service. I definitely recommend our technician and Choice to anybody who will listen.

Overall experience was good. However, it came to our attention that it was the original intention of Choice Home Warranty to only pay for an aftermarket replacement part and our service tech had to insist that an OEM part be used. NOT very encouraging should a situation arise requiring a larger or more extensive repair/replacement. I would hope that it would be Choice’s standard practice to use QUALITY as the critical criteria for replacement parts and not simply COST.

They take too long. Pay 65.00 to come out then wait to see if it will get fixed. Then they say, "Sorry won't cover it" like my stove top. Needs a new top and they refused to cover. I feel what pay it better get fixed. I would not recommend this company at all!

I had great experience. I called Choice Home Warranty to put in service call. They responded so quickly and fix my leaking pipe. Very professional. That was actually my 3rd time calling the choice home warranty for different issues. Each time I called they showed up within 24 hours and fix each of the issues that I had.

This was my first time using the warranty since becoming a member and I was happy I joined. My trash disposal stopped working, so I submitted a claim and the next day I had a repair person come out. He fixed it in rapid time and now it's back working. I will recommend Choice to everyone.

The service a/c man was very professional and told me what was wrong. He said that Choice had to ok the work. Choice declined the work. I tried to call the service man to repair the a/c at my expense 6x and never got a call back. Very upset about that.

So far, you have been perfect. We are still waiting for you to assign a service technician. After that, we will be better able to tell you how your service is. It is Sunday and I imagine you will have some trouble locating a technician.

My Repair man was professional polite and was immediately accurate to the problem with my refrigerator… This was my 1st claim and I live in a very nice area in my city, I was always apprehensive of getting a repair company that I did not choose the company because of my location and my safety in my home. CHOICE chose a very reputable company and the gentleman that came to my home was so polite and just a perfect responsible repair gentleman that I would’ve chosen firsthand I am very impressed with the company and so happy that I sign for 3 1/2 year contract with them and will do so when this one expires. Thank you very much for your service. It was immediate. Within 2 days, I was up and running.

First time I have used CHW and was very disappointed. Turns out nothing is covered. Therefore I cancelled my service to this company. A waste of money. The service tech who came out was very nice but his hands were tied to what he could do.

Got an email offering a $75 service fee. Somehow missed the fact that my contact ended up being an $85 service fee. Probably because I was distracted by the dude trying to upsell me on an extended contract, including repeatedly interrupting me while I was attempting to say thank you, but I wasn't interested at this time. The phone call ended with me saying "I'm going to hang up now." Hope the service is even half the hype.

Had problems with our upstairs unit forever it seems, well at least for months. It would short cycle and just would not cool. I had 3 different companies come in, all claiming success and all smiling as I was handed their bill. Finally Charter sent Alex. He came in and found the two problems responsible!!! I can’t tell you how much Alex impressed me with his manner, knowledge and attention to detail. I thank him and Charter for resolving a problem that was giving everyone fits!!!

A/C was not cooling and continue to blow when turned off. Tech lowered the temp and explained how to operate thermostat. Techs were friendly and very patient. Customer service was very good. My only complaint is that they did not wear masks. Other than that everything was fine and AC is working well.

One week and still not fixed. Choice gave me option to use a technician of my choice and I did but company did a good cleaning however next day still no hot water. So choice reopened case and said they would put in urgent request but by end of day I haven't heard anything from anybody.

The agent was extremely helpful, informative, patient and easy do business with! Highly recommend this service and company. Now I only hope I never need any of the comprehensive coverage but if I do I will not have to worry about using professional repairmen to do the work right without wiping out my savings.

This is a total sham! I’ve already spent hundreds in the past 3 years I’ve been contracted with them to have my A/C’s repaired. They stick bandaids on everything and never truly fix the issues. We had our upstairs A/C go out AGAIN and we couldn’t even get anyone to come out for 3 days. It was 90 degrees upstairs. We tried calling them and telling them we had someone who had worked with them before who could come out and do the work, but they told us they couldn’t release that ticket because the other tech already picked it up.

Tech came out and explained to us what the issue was. Part had to be ordered and we were fortunate to have it installed the next morning! Choice Home Warranty was included in the sale of our new home. We couldn’t be more satisfied that they took care of our issue with was.

Water stop coming out of the faucets in my utility room. I went online to make a claim to Choice Home Warranty. They sent out Roto Rooter plumber who fixed the faucets. I am please with the work and the promptness of their response.

My washer was broken and it was causing a lot of trouble at my house, Choice took care of my claim right away and was very efficient. I would definitely recommend the Choice Home Warranty company Well homeowners. It will save them in the long run every time.

My appointment was from 7am to 11am this morning, 8/14. I waited to 12:30 and finally called the phone number for the technician. He said he was from Baltimore (I guess no local tech from Laurel, DE). He was rude saying he was not coming as he went to Laurel, MD. I called Home Choice Warranty company and after 3 tries I finally went to option for a callback. They did call back relatively quickly and I told them I was not happy with the experience I had today with their tech. I said he was difficult to understand and how rude he was. I also said for them to send someone who could speak English so I could understand him. They were suppose to locate another tech to come. It’s now 6:00 pm and still no notice when someone would come. So another night without air conditioner not working properly. I’m a new customer who is very unhappy with my first experience using the warranty. It’s been in the 90’s and it’s hot. Waiting, waiting, waiting. QUITE UNHAPPY!

Honestly, I don’t have anything to really report yet. I knew what the exact problem was and told both Choice Home Warranty and the Technician what it was prior to the technician even coming out. On top of the $70 I have to pay to choice, I had to pay a different company to make an emergency call to fix my upstairs air until they could come out 3-4 days after I made the call and they don’t fix it the day they come out. They have to file paperwork and then you have to wait for them to approve the repair. This is the dumbest racket I’ve ever gotten involved with. Save yourselves the headache and money and sock some money aside or at least have a credit card handy to pay for emergency repairs if needed. I honestly think you are better off than buying a warranty from Choice and dealing with their ** hoops to get your air fixed. That is my honest review.

AC started cooling now. Told the technician that rooms upstairs do not have cool air yet & will call if they continue not cooling. The technician clean the thing outside and charged me $100. Thought I am not paying Anything except for the copay. Otherwise, Good job done.

Our pool repair was completed after two weeks of waiting. The first two people assigned never showed, wasting a week and a lot of water. We did finally get the problem fixed, but were told that since the pump had cracks, it was excluded from warranty repair. This is our second bad experience with CHW and we will not be renewing.

I have 2 technician come out. The belt has been replaced but dryer is not getting hot. The vent needs to be serviced. This needs to be repaired. I have wet clothes smelling in both the dryer and washer machine. I need the vent service ASAP.

We had a leak. He changed up system. Added leak cure. Good guy, knew what he was doing, very polite and on time. Hope leak is fixed or we will have same problem. For sure an honest gentleman and thorough.

I put in my phone number and email and got a call immediately. Dude set me up in 5 minutes and for 6 years at $412 a year. Great home warranty. Sign up for sure. If you ever need home warranty, this is the way to go.

I am very pleased with Choice, however, the service company assigned for this last case (dishwasher) has not scheduled their visit in a courteous and timely way. First, I was not consulted on the time, so I had to re-arrange my schedule according to their email notice. Second, the schedule date is more than a week after my call to Choice. Choice needs to make sure that their service companies can fix the problems in a courteous and timely way.

The plumber came on time as he promised. He was knowledgeable and took the time to explain what the problem was and fixed the problem immediately. He assured us if the problem comes back within 30 days that we call him. We completely satisfied with his work and would recommend.

The technician was great and did a cleaning on the hot water heater. Hoping I hoping I would not have to get it replaced.. It is a Friday and Saturday morning I still do not have hot water. So now I have to get another person to check it out as the business that looked at it on Friday afternoon is closed today. I do not blame them But disappointed.

Took way to long for approval,had to wait a week with no water in my house. Hope I never have another problem in my home cause I won't be call this service again. Never was informed about extra money for repairs since I make payments every month.

My oven wouldn’t heat up or stay heated. I contacted Choice Home Warranty and had an appointment the very next day and it was repaired. I was so impressed with the service. I was very glad I only had to pay a service fee.

All work was done well and timely. Thanks! Response from Choice was precise. Good job, people! We would be glad to recommend your services to all our friends. What else to be said I am not sure. Again, you did a good job, ended!

The Technician was dispatched quickly and arrived Promptly. He was extremely knowledgeable, professional and thorough. The service I received was fast and efficient leaving me completely satisfied. After my experience I would highly recommend Choice Warranty, scheduling service is fast and easy.

Choice advised of company chosen to do repair. Received time that had been scheduled. Received a call and text from company to confirm date and time. Technicians texted when on route, arrived on time scheduled, wore mask, addressed issue, very polite and took time to explain repair, the reason the breaker failed and needed repair.

The technician was early, patient & knowledgeable. The problem I had wasn’t covered under warranty & the reason listed was complete bull. I don’t understand how the refrigerator problem wasn’t wear & tear. The last repair I had still hasn’t been completed even though it was approved. A few months back ABC had to cut my wall for a plumbing issue but didn’t fix the wall starting you didn’t give them permission. The leak in the shower was fixed now the water pressure is much lower.

Michele ** Was very helpful to understand the policy and detail for each and everything in the sense of what they’ll provide to their client like us. Where she can add the discount and additional information to the plan she did and explained very much about the plan and price. 100% Recommended to have an employee who can provide the details about the policy and more visible information than hidden things or fees like others company. We are hoping we get the best service with Choice Home Warranty like we got the service from Michele ** in the beginning and not disappoint us as a new client who trust on word and believes in service. Thank you Michele **.

The technician was knowledgeable about garage doors and quickly fixed our issue. I rate the technician 5 out of 5. The reason I dont rate my experience 5 out of 5 is because the warranty company wouldnt cover the repair.

I found the initial contact to be entirely too aggressive and off-putting. Way too many phone calls from MANY different people. It's nice that they are on top of things, but tactic needs to be re-examined. Only after I called them directly and straight off let Warren know that it wasn't an acceptable approach did I feel comfortable. He answered all questions and actually listened instead of pushing. Purchased my warranty and requested that no one contact me further. I'll call them when I need them. Only time will tell if they live up to reputation, but feel good about my choice.

Mike repaired the fan flutter and no more problem. He is very customer oriented and efficient. I would recommend him to anyone. He came in a terrible monsoon rainstorm but continued to do the repair.. He had to get in the attic to do the repair but never complained about having to do so.

The lady that was assigned to me was very rude and unprofessional and didn't want to listen to nothing I had to say. She had made up her mind before we talk and made it a point that she had the last word. I am going to start looking for service. It's really sad after all these years that it's come to this.

I was told my central air needed work for parts. I called CHW who sent a technician who was very honest about my unit. Although I paid for routine maintenance to be done on my unit. It wasnt done properly and I now have problems with my unit because of it. Although due to no fault of my own because I thought it was being cared for by having it routinely maintained. CHW will not cover any of the cost. I am still grateful to the technician they sent cause he was honest and is working to get my unit fixed right and are going to take care of my unit the way it should have been taken care of.

The tech that came out diagnosed the problem right away. I felt they were very competent and accurate in their diagnosis. I have been trying to get the repair done, but have not had any response from them as to when the dryer part could be installed in order to be able to use the machine again. Please contact me with a date that the dryer will be fixed!. Thanks!

Bruno was prompt, knowledgeable and very cordial. Could not have been more pleased with the service. I have no doubts that he will return promptly to complete the job once the part is in. I will definitely recommend. Additionally, he moved my appointment up a day to accommodate my schedule.

The electric dryer is making noise and I called to have it repaired. The automatic system worked well eventually, I had to repeat several times what the issue was, I eventually got a claim number and now I wait to be contacted by a repair person.

The gentlemen were efficient, professional, & courteous. I would definitely recommend their services to family & friends. They answered all of my questions with patience. They were consistent with being on time & notifying me 30 minutes before their arrival.

Brad ** was very kind, knew what he was doing, professional and finished the repair quickly. Would highly recommend his services. He also helped me understand what the issue was, how to prevent it in the future and what to do if the issue was different next time.

Accommodated my schedule since I had a small window of times I was available. He communicated when he was on the way. Once he arrived, he thoroughly solved the issue and checked the diagnostics. I would highly recommend this person.

The technician was great. Isla had communicated when he was on his way and when he would be at our home. When he got here he determined what was wrong right away and started the process once approved. Very polite and got the job done.

I’m disappointed that I will only be receiving a e-gift card for $191 for Lowe’s for a replacement microwave when the exact microwave costs $369. Also, it can take up to 30 days to receive the microwave. No one will be assisting to remove or install the broken and new microwave.

Service request at 10:00 A.M., garage door opener fixed by 3:00 P.M.!!! BAM!!! With my previous warranty it took weeks to even schedule an appointment. Choice is the best! The tech was really nice and informative. Fast fast fast fast.

Home Choice response to our claim was very pleasant and efficient. We had a serviceman in a timely manner the only problem is we have to wait a couple of weeks before our refrigerator is fixed because he had to order the part and even though the part is in they still aren’t coming to fix our refrigerator until the scheduled day which is not soon enough. :(

My garbage disposal did not work. Choice dispatched a company a day after I made the claim. The Tech was on time and was very professional. He had on his PPE and prepared for the task. He fixed the issue promptly and explained to me how to maybe fix it if it happens again.

Explained everything clearly. Recommended things to look for and inspected other areas. Technician was very friendly and was not rushed to get through his work. This was without a doubt the best experience I have ever had with a service call. From customer care over the phone to the meeting of the individual that came to do the work. No doubt that was my best experience with home warranty.

We were very happy with everything. Reported the problem... technician contacted us promptly... Technician followed through with everything... Home Choice was quick with the approval... Technician was back with parts, did the repair at the time he said he would be back. Very nice man... friendly and neat. I would recommend Home Choice (and have) to my friends. RJ Appliance repair is also a company I would recommend to friends.

As of today I have two claims that have not been resolved. I was told to contact the plumber and AC guy. So confused on what I pay you all for if I’m having to run down the plumber & AC guy. I called was wasn’t given any answers. My toilet is still running and my AC doesn’t work. I thought this was the best home warranty company? I keep getting the runaround and no one seems to be on the same page. The only good thing is you put the claim in and someone does come out quickly but my issues are not resolved.

During storm last week my sump pump stopped working. I scheduled an appointment with CHW and had to wait 4 days for service. Today during my appointment I paid 60.dollars and was told that I was not covered. After several attempts to contact CHW and contractor that was sent out, I would have to wait until next Monday before they could come back after leaving with a new text was sent out to repair authorization was sent to them. They were still at my house when the text was sent out. I was told that they had to leave due to other appointments as if I was not an appointment I was left without my service and told that they did not work for CHW on the weekends. I feel so disrespected and do not feel that this is fair treatment.

The service agent who spoke with me explained everything about the Home Warranty program. I am thankful for the fact that I was also given a detailed discrimination about the program that I am now paying for. I clearly understand what my money is paying for.

This was my first claim into a 3yr contract. The response read "Great News! We have received the diagnosis on your claim. It is more cost effective to replace your Washer than to repair it." But replace amounted to $343 in a gift card or cash not physical replacement. I was informed that physical replacement applies to air conditioners and water heaters. So very disappointing and frustrating. Very dissatisfied!

I called Choice Home Warranty with the information regarding my microwave. I waited and waited...I was informed that due to Covid they were having trouble finding a repairman. My repair ticket expired so I resubmitted it and waited and waited...I was informed again that Covid was a factor in finding a repairman. My repair ticket expired again so I resubmitted it again. I finally got a response that a repairman was coming. I needed to reschedule once but the repairman came and had the part with him. He had it fixed in a matter of minutes. I said something regarding getting a repairman out. He asked me why that was...He proceeded to tell me that Sears was always available in a timely manner. He could not believe I waited that long to get my microwave repaired. From now on I'll request a Sears repairman!

Our thermostat was showing the air conditioning was constantly running, but it kept getting warmer and warmer in the house. It made it up to 88 degrees and I finally called CHW to make a claim. Someone was scheduled to come out and was there within about 14 hours. (I didn't make a claim until later in the evening.) The technician was incredible and figured out what was wrong. The system itself was fine, but our thermostat was the problem! He was able to replace it and the house was cooling in no time. My only knock would be that we had a Nest smart thermostat and the warranty wouldn't cover anything but a standard, builder's grade replacement thermostat. Other than that we had a great; easy experience!

Their saying, “If we can’t fix it, We’ll replace it!”, doesn’t seem to be true. On August 7, 2021, my heating system stopped working. I checked the system to find that there was some dripping from the bottom of the furnace. I also had tried to restart the system but it kept tripping off. After my initial assessment, I proceeded to make a claim with Choice Home Warranty the same day. A technician came out on August 10, 2021 to check out the system. He examined the system, took several pictures and stated that the system would need replacement because it has an internal leak. I paid the technician $65 as part of the service call/Choice Home Warranty contract.

Put a few claims in already and it always seems to take forever for my claim to get assigned!!! I just put one in on our A/C which it’s kind of urgent since the last few days here have been very hot. Heat indexes of over 100 deg. Seems to be like instead of finding a good reliable place you try to find the cheapest people to come out. The last time I had a claim in the crew that was sent over were ignorant and I basically had to tell them what the problem was.

I was disappointed on the wait time for repair and am not happy Sears will be out for the repair. In the past, I have not had good experiences with Sears repair service. Hope they have improved. The dryer blows cold air and is unusable.

I can not buy a refrigerator for 495.00. Have to wait 30 days and they don’t give me a check. It is a credit at Lowe’s. What if Lowe’s does not have what I need. Can anyone wait 30 days for a credit not a check. What if I don’t like Lowe’s products.

Since early July,2021, maybe even before that, we have had dishwasher issues requiring two appointments. The second appointment was necessary because the problem was not fixed and was due to the technician leaving before the testing/work was completed. (Thank you for not charging us another $60 fee!). While the claim denial process was fast, try getting any type of response (even an email acknowledging something) from the case manager for a much needed review, without having to schedule a call another week away.

One call to CHW is all it took. Within an hour I had a text from repair company scheduling appt for the next morning. Repair man arrived on time and was able to repair unit without leaving for parts, had proper part with him, no hassle at all.

My garage door broke late in the evening. I was able to call that evening to submit my claim over the phone and schedule someone immediately. The process to submit a claim was extremely easy and the staff at Door Solutions were extremely helpful, courteous, and accommodating. This was my first claim and I am extremely happy that I chose to purchase the warranty.

Representative was professional and knowledgeable and explained all my options, therefore I am glad to joining your company. I have been with AHS but the service is getting worse all the time, so after 19 years I am leaving them.

As a first time user for the Choice Home Coverage Plan, I was quite satisfied with the technician that came to service my A/C. The gentleman was courteous, knowledgeable and showed to be a friendly person. He didn't find answering any questions I asked him. Yes, I would refer him to a family member or friend.

It took a week for someone to come out, another week for a part and we are not even sure that is going to fix the problem. I am very disappointed on how long it takes to get things fixed. I feel like there should be better communication and better time frame for response for service.

I should have known that you would try to upsell me on something else once you had gotten your hooks in me. This puts a serious downside to the experience. Put me on your "do Not Call" List for this kind of crap!!

I would just like to say thank you. I would also recommend you to a friend. The person I talked to on the phone was very nice and she knew her job. This the first time I have had to make a call about anything. Thank You very much.

Everything takes a long time. Something happened on a Monday and the appt was for a Friday. Who knows when it would have gotten fixed. Overall, it's disappointing. I think one of the ways to avoid this is to have dependable companies that can assist repairs instead of the most untrustworthy people.

With $65 per claim, paid up front, you would hope more is covered. Many claims later, we have only had 2 items fixed or warranty. Basement flooded with sewage. They covered cleaning out tree roots but not cleaning the sewage and sanitizing the area. So... Yay for paying for the $300 clean out, but not the 1k+ sanitizing. Our whole experience with Choice Warranty has been like this. Loopholes and technicalities to avoid fixing anything while still making us pay $65 per claim.

Great service. Came the following day after I called. Tech gave the information and did the service needed for the air conditioning system. He also provided info about cleaning the coils. I am happy with this warranty company. Great customer service as well.

I was very pleased with the man from Greenway. He was quick & efficient. He recognized the problem & knew exactly what needed to be done. I plan to call Greenway to come give me an estimate since Choice denied my claim.

Our salesperson was very knowledgeable and helpful deciding coverage and best pricing. We have an older home and are now in good hands. We decided on the 3 1/2 year term and are pleased to know we can transfer this service to new homeowners if needed. Thank you!

He was professional, knowledgeable and repaired the item quickly. He answered our questions and moved on. A Good experience although the burner stand part that was brought was non-standard for the Jenn-Aire model.

Excellent service! Chris Plumbing was professional, on time, and completed the repair in a timely manner. Also made sure we were satisfied! We would definitely use them again! We have many plumbing issues in our home, we moved here last year and are realizing how many things we need to fix.

As a lifelong HR professional my comments go above and beyond what the average person would say based on my professional expertise. The most important part of this evaluation is that her opening introduction got me to allow her to go forward with the purpose for the call. Most calls of this nature my usual response is to say, "No thank you" and hang up.. Her clear and concise presentation of the product was clear and graphic. She drew the picture and made it understandable and I could appreciate and accept what she said. She was not selling me. She was guiding me to a believable conclusion to yes and thank you for assisting me today with my needs. She should be teaching others how to be an extension of her talents. Please convey my sincere gratitude to Latasha.

Dustyn with Clockwise Plumbing did a very professional job. Not only did he solve the problem, but they cleaned as they went!! Yes, I would recommend Clockwise (Dustyn) to my friends and clients! Thank you for making my life much better after 5 days of using no water!

Our air conditioner was having problems & I called & used the automated claim to report it. I shortly received a response with a scheduled appt. that was within a reasonable time. The service man for HMS LLC, Tim, was very pleasant, informative, & satisfactorily fixed our air conditioner, with Choice Home Warranty approving what he'd done. We are now very comfortable.

Technician was very knowledgeable and had my problem diagnosed in a few minutes. Took longer to get approval than it did to find the problem. Arrived on time and very respectful. I would recommend Magic Mike's to anyone. Would of been nice to have someone here sooner after my AC went out but I understand what time of year this is.

We have been with Choice for a year now. It has been easy to get ahold of them which is so important and something we struggled with previous company on. We did have one claim and the service rep was on time, professional, and fixed the issue quickly. We just renewed coverage and the sales rep (Brett P) was extremely knowledgeable, patient, and answered all questions.

Very know and friendly people at Rocket Air. Checked everything out and also made suggestions for our situation. We had an issue after they left and they responded promptly and professionally. Would recommend them to anyone. Choice usually sends quality companies.

The most high pressure and rude experience I have had in years. When I didn't take the option suggested by the Choice agent, he practically hung up on me and got another agent on the line to pressure me further. The only reason I signed up with Choice was the fact that I had used them in the past.

I had a hot water heater and an AC go out this year. Neither were covered. They initially did not cover a shorted out dryer plug "because it was working at the time." My experience has been that nothing is covered. That is fair and accurate. Save your money!

We didn’t know that you only send someone to look at it. Not to fix. They send in what’s wrong then you have to get back with them. In the meantime we’re still HOT!!! I expected the air to get fixed today. Very disappointing but the technician was very good.

My water heater went out last Monday. I was given a 4-24 hour service window, then two days later after no one shows I get an email with an appointment time with another company. Putting me at 9 days with no hot water. I called multiple times and spoke with multiple people asking about an earlier appointment date and they just kept verifying my appointed time and saying there was nothing else they could do. The operator told me he was speaking to a woman who is the manager of DW Drain about an earlier appointment, I then was hung up on when I asked to be merged onto the call the CHW gentleman said he was on.

The technician that was schedule to come and service my whirlpool/jacuzzi was wonderful. He was very polite and efficient. Was on time and very professional. He knew his job along with giving me some points on how to take care of myself.

We were having issues with our HVAC not cooling properly. I called the 888 number and the automated system walked me through my claim and gave me my claim number. I'm currently waiting for my response from a representative to contact me can so I can get my issue addressed and fixed in a timely manner.

The plumber that came out to the house diagnosed the problem with my faucet and showed me what was wrong. He replaced the shower faucet and shower head. It did not take him very long at all. I am completely satisfied with the job. He was also very respectful and he was very nice.

Andre was very polite, kind and informative. He worked to give us the best price and coverage for all our appliances. I definitely would refer friends that are looking to get a home warranty to him. I will give you more info after I read all everything Andre sent to me. Rhonda

We had an issue of our garage door that was not closing properly and goes back. The technician was assigned on the same I called and replaced the system completely and working good. No issue. I can recommend this provider to anyone with confidence.

My dishwasher is still not working after technician two times he serviced and said it was an electrical problem. Electrician came, and said it definitely was not an electrical issue. Now I’m waiting for original tech to come for the third time! This is going on for 2 months! I’m not happy!

The repairman was on time and was outstanding. Fixed the AC problem and had up and cooling in no time. I would recommend Home Warranty and Oasis Air LLC to everyone. The repairman Chris left no mess and did His Job in a manner all Repair persons should copy. Oasis Air should be proud of this young man.

I was pleasantly surprised at the prompt repair scheduled following an online claim. I was even able to schedule next day service with the service provider. I am extremely pleased with both Choice and Formula Air. I will not hesitate to recommend Choice.

H&M has been to our house twice. Both experiences were professional, respectful, and honest. Josiah is the type of technician you want working on your home. He is informative and left the workspace at least as neat as he found it.

The young man was very nice and helpful. He showed up and was ready to work. Excellent job. Not having my air condition issue apart of my coverage plan was not a good experience. Any issue with the air condition should be covered in our plan.

Side by side refrigerator was not repaired and was offered less than half value to replace! Your ads for the warranty say repair or replace so misrepresent actual actions! Very dissatisfied! Warranty does not cover real life incidents! Not happy!

Broken garage door technician was sound. He was very courteous, very kind and he treated me like a person not just a problem. Diagnose the problem, submitted the correct paperwork, got the approval and I’m waiting for the repair as we speak.

This was the second time I have used my Choice Warranty and I couldn’t be more satisfied. Both cases the repair person was polite and professional and had the dishwasher fixed in 19-15 minutes. After he fixed it, he ran it through a short cycle to be sure it was working correctly! I actually made fun of my husband when he signed up for Choice but I’m a lifetime cus now!

The company that came out I would recommend to anyone. Courteous, professional, and got right to work. They were done in no time. The company was also able to come out in a reasonable amount of time compared to having to wait for so long from other companies.

I was given a four hour window for when the technician would arrive. He finally came 1 1/2 hours AFTER the initial 4 hour window was over. I made numerous phone calls to the dispatcher to try and figure out what was happening. All the communication was initiated by me, never them. The technician himself was fine. He was there for 10 minutes. And less than 24 hours later our claim was denied. So I took an entire day off from work, waited 5 1/2 hours, and drove 3 hours for nothing. Very disappointed.

I find it difficult to believe that your representatives cant edit a claim after it has already been submitted. I asked for the washer and dryer to be repaired but only the dryer was on the claim. I submitted the claim through the automated system which is horrible. I'd rather talk to a real person instead next time.

Technician came to check the A/C but I really needed a plumber. The technician that came was great but I told him the situation and he agreed that I needed a plumber. Unsure if a request for a plumber was put in. I still need a plumber to come out.

The technician that came out was very knowledgeable of the equipment. After service he wasn’t able to locate the parts due to them not being made anymore. He notified the warranty company which chose to replace my dryer. The amount of money the warranty company gave me for a new dryer wasn’t even half of what a new dryer would cost. Very disappointed.

Choice Home Warranty routinely engages in spam marketing tactics and refuses to remove contact info even after multiple requests. A company that engages in these tactics certainly should not be trusted. BEWARE!!

My claim was submitted via phone. The representative was very thorough and a technician was assigned quickly. The technician was knowledgeable and submitted his findings in a timely matter. I have peace of mind knowing this issue will be resolved.

I just signed up with Choice Home Warranty and it was a pleasant experience. In the future when I actually use their services, I hope that it will live up to my expectations. Jeff reached out to me and was very informed about the plan. He and his Supervisor did not try to force anything on me which I greatly appreciated.

Guys were very professional. In and out in no time. Replaced and working. Like the way my claim was handled. So far happy I purchased this warranty plan. And this was my first time using it. Thank you Choice Home for making this process stress free.

The person who came out and serviced my faucet, was very polite, did a wonderful job fixing my faucet. I was pleased with his service. He left and purchased the part in a timely manner, didn't take him long to finish.

The service repair was a leak in the shower plumbing. A technician was dispatched to assess and implement the necessary repair. Although it required two days to get the necessary part needed for the repair, it only required 20 minutes to assess and implement the actual repair. Very happy with the service and the plumber.

Excellent! The tech was very professional and knowledgeable! Communication could have been better from warranty co. I had to call for an update. It also took a few weeks which was difficult. Otherwise fantastic.

I have had this home warranty for six years. I have used it probably four or five times for various appliances, the refrigerator icemaker once, washing machine and dryer and garage door opener. Each time, a service person came out quickly, the same or maybe the next day. Repairs were made as expected except for the garage door which ended up being mechanical rather than the motorized part that was covered. Documentation was good, follow up was good. People answered the phone and were both polite and attentive to customer needs. So I renewed. That says a lot.

It has been 14 days since my air conditioner broke. The first technician diagnosed it wrong as a valve. They told me that was not covered under warranty so I called another heat and air-conditioning company. They said it was the blower motor that I needed. He said it was nothing wrong with the first Diagnosis. I sent in the second invoice for the blower and they told me they would review it within the next 24 business hours. It has been four business days since I sent that in. I have heard nothing. I have an appointment at 8:15 -08 13 2021 to talk to someone again. Last time I had an appointment no one ever called. That was Wednesday 8-11 - 2021. Please help!!!

I was not please that I had to pay an extra $3 for using my Credit card to pay for my service fee. The technician preferred that I pay using cashapp or Zelle. I use a business credit card to pay for my business expenses.

Our air conditioner went out without any warning. We contacted Choice Warranty after we were sure it wasn't anything wrong on our end (breaker switch). Choice Warranty responded immediately. The technician was out the next day, identified the problem and by the next day Choice Warranty had approved the repair. We are happy that we considered a Home Warranty plan and even more so with our choice of company to work with.

I was without electrical power in part of my home for five days until I was able to get someone to come out to get it fixed. However, I didn't submit my claim until Monday evening, so getting someone to come on Wednesday, I thought was pretty good. When the tech got here, I showed him the area where it was affected. He started checking everything. He didn't find the problem right away, which surprised me because we had checked everything before we decided to call somebody, and we couldn't figure out what the problem was. I figured as soon as the electrician gets here, he's going to figure it out right away because he knows what to look for, unlike us! NOT! But I was so happy that he found the problem, and that it was covered! I said THANK YOU JESUS!!

Choice Warranty is the worst warranty company I’ve ever been associated with. They schedule technician companies that they don’t confirm with about scheduled issues. They decline almost everything that’s suppose to be covered. All they want is my money and don’t want to help repair or replace the items they’re suppose to cover. They come up with fine print excuses the customer doesn’t know about because they fail to mention it or the customer doesn’t see the fine print because they make you feel safe and trusting. Overall I won’t be using choice warranty when my contract is up.

Came home after a long day, saw the telltale signs of a leak…yay. Submitted a claim and 2 days later no more leak, amazing plumber Ahmed! Great experience and good to know that CHW gets it done and quickly! Will refer!

Our AC unit was making a noise like a damaged bearing.. As soon as the CHW AC technician entered our home he said "that's not a bearing problem, It is coming from a plugged-up air filter". We had filters on hand and he replaced them. Problem solved. He was very polite and informative. We highly recommend him.

The technician was nice and courteous. He took the time to explain what needed to be done and the process. I would highly recommend the company to all. EcoWorks did a wonderful job and I will definitely request them should I have another plumbing problem.

Our dishwasher has been acting up and not finishing the cycles. CHW had someone come to fix it in one day. The technician was punctual, professional and kind. They did a diagnostic test, found the problem and fixed the machine in about an hour. Quick response, excellent customer service.

The unit was unrepairable so we were allowed to take a payout. We make few claims and for the amount we pay per month, I shouldn't have had to work so hard or waited for several days to get a fair resolution, but in the end, the caseworker did his job and we were able to agree on an amount. Thank you.

On 8/10/21 Niko ** from ELCO PARTNERS LLC in Chicago fixed my bathroom fan. He was excellent, was on time, respectful, skilled and polite. Most of all did his job perfectly. We need technicians like him. My previous experience wasn’t like that. Quite a opposite.

The email I got from CHW asked me to call regarding my claim. The representative who helped me was knowledgeable in informing me about my claim. I sigh a relief when she told me it was already assigned to a professional plumbing company. I’m satisfied and impressed on how she handled my call.

Quick claims process. Easy to file claim. Fast appointment - next day. DVC Plumbing was very knowledgeable and professional, 20 plus years in business. He was punctual and went above and beyond to make sure customer was fully informed and satisfied.

The technician was on time for the appointment. He was very knowledgeable and professional. I would strongly recommend the technician and Choice Home Warranty again. The service performance was superb. I will referring my friends and family to Choice Home Warranty.

Choice was right on getting me a technician the same day I called, however, the company they used could not get out to me for 4 days. My garage door would not close or open. It was a bit of an inconvenience because I had to open it by hand, and I am a retired woman (without much strength). The technician fixed the problem once he got here. Other than the 4 day wait, the service was very acceptable.

I am truly disappointed with this warranty company!!! To think I recommended it to my friends and neighbors! Thank God they didn’t get it!!! Before I bought it, I was told that EVERYTHING was covered. As time went by and I was in need of repairs, repaired I was told initially would be covered, I was told, because the sellers of the house paid for it, it can’t be done, I was given all letters of the alphabet stating it can’t be done, etc. Why would anyone in their right mind throw money away like this to a company that is NOT there for a client when they need the repairs??? Lesson learned!!! NEVER AGAIN!!!! Super disappointed!!!! Shame on your employees for lying to your clients to get their money!!!! I HAD to give a star, otherwise I couldn’t submit! In my book, you deserve NEGATIVE TEN STARS!!!!

Choice responded to my submission early the next morning. The technician arrived before lunch and was finished in less than 15 minutes. The technician also provided me tips to ensure this doesn't happen in the future. I recently signed up with Choice after using AHS multiple years. I am very please.

Needed a copy of warranty coverage and explanation of benefits. The service person was very helpful and provided the information requested in a very timely manner. I have three Choice warranties and find them to be the best provider in the Home Warranty market.

Tracie was wonderful! She did a great job and explained everything in detail. What a pleasure it was and hopefully in the future with Choice Home Warranty. I look forward to a lasting relationship with CHW! I will let my friends and family know about CHW!!

Air conditioning repair. This is the first time in over a year, when I’ve needed the repair done that one of your tax was actually available. Normally I have to find someone and then pay them and wait for reimbursement. Not only did you assign this to one of your technicians, they came the next day and repaired the air conditioner. Haven’t been happy with the experience over the past year, but this was much better.

The repair man was polite and knew what he was doing. He did not have the parts needed for the repair and had to order them. Will be returning a second time after the part comes in. The only complaint is that it took too long to get the repair man to our house, almost 2 weeks after making the claim.

It was a good experience. Saving Grace was very professional and took care of my problem immediately. Will recommend to others. Very easy to deal with. Good BBB rating. I use to experience with other home warranty companies they sent non desirable to do the work. Not Choice. Sent out a good plumber.

No problem with making appointment or plumber's service. Appointment confirmed within 48 hours. Plumber came in timely fashion and fixed my problem. He checked my problem with faucet and advised to replace it. Company agreed and the work was done.

The technician who came was friendly, knowledgeable, efficient and masked. He was also on time for the rescheduled appointment. My issue is with Above All and the fact that I called the number given in the automated appointment and NEVER received a callback or any acknowledgment when no one showed for the original appointment. My time matters as does all of Choice's clients. Please train the subcontractors to be more responsive to your clients. I understand delays. I do not understand nonresponsiveness.

The repairman Choice sent out did an outstanding job. He showed up on time, explained in simple terms that I could understand what the problem was and what to do in the future so that it wouldn’t happen again. Easy to talk with a great customer service attitude.

I have had to contact this warranty company three times this year for furnace issues. Twice the claim was denied and once no one ever came out. There are technicians who admit they will not work with Choice and as the homeowner who has had these experiences with Choice I also will not work with Choice when my contract expires. Their customer service is terrible and they look for any way to deny a claim. In fact I am not not willing to pursue a Home warranty with any company because Choice has taught me just how terrible and waste of money home warranty companies are!!

I am living on a fixed income. Just had to repair my fridge and yes it took a small chunk from me. I thought I could have gotten a better discount at my age being a senior citizen. God forbid something else goes wrong or breaks, even the $75.00 for a visit for a broken down needed daily item.

I got a call this morning about a quote. The first person I spoke with talked to me like it was inconveniencing him. After I told him I needed to speak with my husband about it, he hung up on me! Thankfully when I called back I spoke with a different representative and he luckily helped and I signed up. Second call was much better.

I called in May to have my two drawer refrigerator fixed. The repairman came out sometime in June, left said he needed parts haven't heard from him since. I filed a claim for my regular refrigerator in June, it stopped working in June. Please call me.

The technician who repaired our shower that was leaking was a professional and courteous. This experience was convincing on using Choice Home Warranty. We couldn't have asked for more in what we received with this service. I will continue to use the services of Choice Home Warranty because of the amount of time from submitting the claim to repair of the problem.

I had a problem with my bathroom sink and tub. Plumber was on time and fixed the problem within a hour. This is the third I have used Choice and all three times has been great. Glad I signed up with this company.

My car was stuck in the garage. I couldn't open the door. It was an emergency. Some else came to helped me and called Choice Warranty to cancel and for my surprised I got a reimbursement from Choice Home Warranty. I couldn't believe it! Thanks!

Choice Home Warranty immediately scheduled a technician to the site and AC repair was done to our satisfaction. Parts were replaced by technician as needed and Service was done on the appointment date without any further follow up from us. I would recommend Choice home warranty to home owners.

The company is great it be the contractors they recommend sometimes. But all went well this time other than, the changes on the appointments. I have to take off work to be home to meet with the contractors so when they does that it messes with my job.

Technician evaluated my complaint as to the noise on spin cycle. Choice has a differing opinion- to be further investigated. Washer cared for & used normally. Choice denied claim and to be further investigated- I have carried insurance for 5 years. TBD

The person that came to my house was very professional and did an excellent job on my garage. I would recommend this company to anyone. He fixed my garage and did a tune up on my door as well. I appreciate all he did.

The technicians were knowledgeable, efficient and polite. They arrived on time after calling first. They diagnosed the problem and then explained everything clearly to me. They had the supplies they needed on their truck. They completed the repair in a timely manner. I highly recommend Ladarius and Shawn of Only Way Air.

Our microwave went out and Choice determined the part was too expensive or unavailable so they said they would replace the unit. They offered cash back in lieu of replacement…. Not sure why… Most likely cause it’s cheaper for them. They offered $191 for a built in microwave. There is no way I can replace my microwave for that price. They say that is ‘their cost’. How is ‘their cost’ determined? They told me they look at the specs of my microwave and that is how it’s determined. This makes no sense! If $191 is their cost… Then they should go buy one for $191 and install it. But… no… that is not possible. So dumb. I will NOT be renewing.

We had a good experience and the service was speedy. I appreciate how fast Choice Warranty got with me, explained indexable what they would do. Friendly service from the technician was appreciated as well as he showed up within the time frame that was given.

CHW decided to replace my stove vs repair. They said parts were not available. Paula ** told me they would give me $450 wholesale price to replace my electric 5.3 cu ft smooth top stove. At Lowe's the cheapest retail smooth top stove is $599 retail. Paula said it was their policy to pay out wholesale price not retail. This is a bait and switch. I accepted the $450 under protest. I then asked if chw would install the replacement stove. She said no. The contract says chw would also do the installation of the new stove, she told me "No." Chw would not cover installing of the new stove. I am extremely disappointed with chw.

This is the absolutely worst company ever, I’m done with all of you, everything was fine until my daughter recommended that I get the home protection plan from you, I did. Then after about a month I began to experience difficulties with my AC unit. I was fine and accepted the ** reason for denying my claim and paid for an entire new AC SYSTEM through another company then my ice maker suddenly acting crazy so I called to have someone come out only to receive another denial BEFORE anyone ever came to see what was wrong. You people suck.

My a/c went out and I immediately filed a claim. The only hiccup was the technician could not come for 5 days after claim filed and it was very hot. The actual process though with CHW and the technician were great!

I have had good success with my claims. Technician has run extremely long getting parts one time. When I called the home office we had an extremely terrible time straightening the problem out. Since it been over 30 days since the initial visit, Home Warranty wanted me to pay another deductible.

He notified me he was on his way. Knew exactly what the problem was and fixed it. Very polite and nice. I wouldn’t hesitate to recommend him to others. Thank you Choice for the fast conclusion to my nightmare (not having a stove!).

Once again Choice Home Warranty gave great customer service. The appointment was set for the very next day. The company they chose was very professional, knowledgeable and friendly. They cleaned everything up behind them. I couldn’t ask for better customer service. Thank you Choice Home Warranty.