Choice Home Warranty Reviews

The account manager was great, explained everything including senior & veteran discounts! As a result we will have rates locked in for the next three years & our rates won't go up! Good rates, good service! I would recommend to any homeowners.

The serviceman was prompt to arrive, friendly and completed the service quickly and did a good job and everything is working in proper manner, I definitely would give him a five star rating. I hope that if I need service again that he would be assigned to the job.

So far satisfied. CW is allowing us to use local plumbing heating co. They are currently working on estimating. Need furnace replacement. Hopefully issue resolved very near future. CW requires a detailed analysis of problem. Pictures, etc. Will update near future, etc., etc.

Signing up for the Choice Home Warranty was great. The Rep took the time to explain what was going to be covered and how it worked. It was a pleasant experience, the Rep was very nice and informative about the company. I am hoping for a great experience with Choice Home Warranty.

We paid in full for a 3 year warranty plan for our home. We specifically discussed air conditioning and pool. We were assured they were covered. However, what is said and what is done are completely different. We have filed 2 claims, and both were denied. We appealed the first one and to date have never received a response, therefore will not even bother appealing the second. I will no longer recommend this company to anyone. Very dissatisfied with this company. They take your money readily but refuse to cover the product, despite verbal assurances of being covered.

I was pleased with the effort to give me a deal that I simply could not refuse. The offer for the premiums as well as the service call fees were lower than what I had been paying with Cinch (aka Total Protect).

Your man told me that you would repair or replace any broken parts if needed. I had a broken blower wheel and motor. You claimed the wheel was not covered. Even though it could not be fixed. This left me with no a/c in the house. The unit can not work without the wheel. This is very poor coverage on your part. It is also a misrepresentation by your rep.

I paid $ 528 for the year "Total Plan". They sent someone to repair blower on Refridge. Then I needed dishwasher repaired, keeping in mind each call cost me out of pocket another $75, which after 30 days the dishwasher is again not cleaning the dishes. Then I requested repair of Garage Door, notes in my online claim "left side cable broke/snapped on garage door". So they send out a contractor, only to tell me claim is denied because the cable is not included in what is covered. I said I told you it was Left side cable... so why send a repair person COSTING ME $75 no ONLY decline the claim.

Choice Home Warranty is very pleased to help others in a timely manner. Always there to answer questions. They are very polite and willing to understand any situation and try to resolve the situation. Give them a call. Always offering deals to new customers and existing customers.

This company has the best customer service we have come across. Fill out a form online and 2 days later the repairman is there. The agents are polite and responsive which is rare nowadays. Well worth the money we pay each year.

I got an appt set up and called to see if company could come more towards end of day for me due to my work schedule. They were very nice and said they would do their best and call me when they can give me a better time frame.

I was happy with the service and coverage I got for the issue we faced with our heating system. Coverage the considerable and service was very fast. The follow up on the issue was also fast. Overall it was a good experience.

​I will not be renewing this warranty. The service from CHW has been horrible and I refuse to patronize a company that does not care about their customers. I purchased a home in December 2020, but the brand new A/C unit was not installed until after closing. I moved in January, during the winter. Then in preparation for summer. In May, 2021, I filed a claim for my air conditioning unit not cooling properly, thinking I just need service. At that time, I was informed that CHW does not provide coverage for routine maintenance. That I understood.

Maurice was knowledgeable and helpful when answering all my questions. I had been looking at other home warranty companies, but chose Choice based on their exceptional reviews on several websites. Since my home is only a year old I was able to get an even better rate! Will always recommend Choice.

I explained my situation in detail with your office this morning. I look forward to having you send a technician out who is qualified and able to correct my ice maker. It has been over 2 months with the current technician who doesn't seem to know what to do.

Was dissatisfied with Onyx plumbing, would not recommend them. Not give them a star! The job was not fixed, however, the 2nd company I would recommend. I give them a 10 rating! They fixed the plumbing issue and they knew what they was doing.

I was very pleased with the man who came to do the work. He was polite and fixed it in no time. Choice Warranty saved me a lot of money on my garbage disposal repair. I'm glad I connected with Choice Warranty.

The service technician was professional, on time and explained to me very clearly what the problem was and what is needed to fix the problem. Technician also called prior to coming out and let me know what time he will be here and also called me when he was 20 minutes out.

I am highly considering cancelling my home warranty with Choice Home Warranty. Our water heater was leaking water, however Choice will not cover this. My AC condenser pump isn't working properly, Choice will not cover this either. The question is, what's the point of having a home warranty that has so much fine print to the degree that you're better off saving the money and paying out of pocket.

The We Fix It Garage Door company is very professional. Their work is guaranteed so if there is a problem after their repair you can call them without having to make another claim. All of their people that work for them, including their receptionist are very professional and friendly

I have to pay my deductible twice because of a misunderstanding. Which I feel is very unfair especially since I paid it once I feel like the people that I spoke to were very harsh on dealing with the problem and me. They were not understanding that I was trying to understand what my out pocket was

I noticed a leak under our bathroom sink and contacted Choice Home Warranty. The next day James from Mid American Enterprises showed up on time, explained the problem, took pictures, sent them to Choice who in turn approved his recommendations to fix the leak. I am very happy with Choice and with James for fixing the leak under my sink.

Choice Home Warranty has clean, kind, and knowledgeable representatives. We filed a claim and had all claims filled within 24 hours. Thank you for making buying a new home enjoyable and giving a peace of mind when something goes wrong.

Quick service service tech. Sears dispatched very efflicent knowledgeable commmunicated with manufacturer to ensure positive results. Customer service. Choice Home Warranty acted quickly to dispatch and get dryer repaired. It gives me reassurance so if you're considering, want peace of mind, choose choice. That this a good investment.

The EEJ technician was very prompt knowledgeable and professional during the call. He got right ditto business and after inspecting the problem explained it. He needed a part and called and returned with the part that afternoon to install it. I would definitely use them again.

Tracy ** is going to be my rep, so if at anytime I have any concerns I will be able to contact her. I found her to be very well versed on Choice as well as all the others out there (pros and cons). I only used this warranty once this year and they were true to form. Came in, fixed my AC and went his merry way and all it cost me was a 65.00 service fee. It truly worth it.

DABB did a good job with repairing my washing machine. He was Friendly, timely and efficient. I scored an 8 due to the fact the company only takes cash. I found this inconvenient. I had to run to the bank for cash. I would prefer to have a record of it by paying electronically.

I had 3 properties with Choice Warranty- all paid in advance for three years. Each and every claim was a battle and taken to appeals. There was trouble getting a technician to agree to work with CW and on multiple occasions would not show up which was a terrible inconvenience to my tenants. Even in urgent matters, they would not budge or be willing to reimburse if I needed to get a technician when theirs did not show. On virtually every claim it was blamed on a maintenance issue even though I had records showing proof. Offers for appliance replacement were laughable and not substantiated.

Tech came to install part for garage door opener but I was in the hospital so he couldn't finish. I have been unable to get in touch with him to reschedule. He has no room in his voice mail. Could you get in touch with him and get him to call me to reschedule. Otherwise, all else was fine.

The Technician Mr. **, who attended the Garage Door work in my house ** on 10/26/2021 is a very good worker and efficient. He got thorough knowledge of the work and he is a very good asset for the Institution.

Called Choice regarding repair of bathroom sinks. I asked if this would be covered. I was told yes and asked if I had more to be repaired. When the repairman came Choice denied the repair because it’s classified as wear and tear. No one called me as they told the repairman they would call me. As of today, no one has bothered to call. They took my money and did not provide any services. Makes more sense to take the money paid to them monthly and put in savings account so when something in your 20 plus home needs repairing you will have the money and not be tricked as I have by this company.

Lack of urgency in resolving the customer issues. A water leak should not be scheduled 10 days after reporting. The policy needs revision. Suggestion is to categorize the various issues from urgent to not so urgent. I get it. Every customer feels their issue is urgent and so or sort more reliable and courteous technicians.

CHW was unwilling to consider replacing my clothes dryer equipment at my cost and insisted that I have to repair rather than replacing at my cost as previous two repairs did not help with fixing the dryer problem. So I paid the service fee three times and finally replaced the dryer at my cost rather than working with the customer to help with replacing at my cost. The service representative demanded that I have to repair whether I like to do it or not. I had to talk to the manager of the customer service department to get permission to replace the dryer at my own cost and seek his help to cancel the repair order even though I was willing to pay the all call-out fee of $65.

Charles was very professional and told me what he had to do to solve my plumbing issues. In short order he located the problem and proceeded to correct the issues. He also was very neat and didn’t leave a mess. I was very happy with the repairs.

Reggie, the plumber from Already Construction, was very professional and polite. He repaired my plumbing problem in an appropriate timeframe. If I was rating him, I would give him 10 stars. If I have a plumbing need in the future, I hope that Reggie with Already Construction will pick up the job.

So far my issue hasn’t been resolved. The company that is contracted out for the issue is unable to get the correct parts. I have been without hot water for 5 days now. I have been in communication with Top of Texas plumbing. They have had issues getting parts in. They have been very courteous but the problems have not been fixed. I have communicated with a rep from your company and they have told me, if no parts are available that the warranty would cover the cost for a new water heater. This was told to me on 10/26/19.

Guys were here timely and cleared the line. Work was done swiftly and cleanly. They wore masks as well. I would definitely recommend a home warranty plan with Choice if you do not have one. The providers are top notch and professional at what they do. Worth having the plan.

The service rep was polite, knowledgeable, answered all my questions, had the work approved and completed the job in a short period of time. I was pleased with his professionalism and with the work preformed. I would recommend this service to my friends.

First time we had to utilize this plan for a minor issue we got nowhere. As I review this it’s been five days and they have not been able to find anyone to do a simple job. All they do is tell us who paid escalated it and it will be no more than four hours And I remind them it’s been five days. Maybe it’s just this instance but this is awful service.

As a new customer, I called to get a new home warranty policy, based on very good recommendations. I was very pleased with the customer service rep, Luke **, that helped me. He was extremely pleasant and very patient with me. Not to mention the price was better than what I had with another company. Thank You Choice.

This is the first time I had to request service. Within 15 minutes of sending in a request, they contacted me and set it up. The caller was very prompt, courteous and professional. She did a good job getting all the information she needed and in answering my questions. So far so good. Now let's see how prompt my issue gets fixed. Thanks.

This was my first claim from CHW, and it was smooth as silk. The turnaround time was simply unbelievable. I called in the morning and they said they'd send someone in as soon as they can (at the time, gave me no timeline). However, literally an hour later one of their service agents called, and said he could come within the next couple hours. He actually did show up and the job was done in about 3-4 hours of calling. Really impressed with the quick response.

For the 3rd time in my experience with CHW, and the second claim in a row, I have been surprised and disappointed in their judgment of what they should cover. The spirit is that when a covered item breaks, and cannot be repaired, it would be replaced. Sounds great. But the reality is that the amount allowed in some cases is nowhere near the actual replacement cost of the item in question. This policy is penny wise and pound foolish. Anyone considering CHW should be aware.

I've had several claims, since I bought my home, and Choice Home Warranty has made the process so simple. I submit my claim and within a few hours they've scheduled a technician. I don't have to spend hours getting recommendations and calling people. All of the technicians they've sent were knowledgeable and professional.

This is my first time using Choice and they live up to their 5 star rating. I previously had a different company but their overall prices went up so I went to Choice and very happy with them. I made a mistake when filing a claim but they fixed it and didn't charge me an extra service call. THANK YOU.

My experience with Choice Home Warranty has been good. They responds to your request promptly and are very friendly, professional, and pleasant to work with! When I call and or email them, they always reply right away. They answer all questions and are direct and to the point with answers.

Tech was delayed but we were notified and was given a new time. He came within the new time frame we were given. Once here tech was friendly, informative and very professional. He took his time to explain what was going on and how to proceed. He then gave us his return date after we receive the item which is being shipped to our home.

Albert was great to speak with...I had a couple questions, he answered them. Very satisfied so far...The main reason I went with Choice is because, I had been thinking about a Home Warranty policy...I have a friend who is with Choice and she recently had a basement plumbing issue...She was 100% satisfied with how they handled her claim, the service techs they sent out, the repairs, everything, and highly recommended them...Her experience made my decision of which company to go with for me!

Tech arrived and realized ceiling fan light fixture was not repairable. Indicated he needed to replace complete ceiling fan. I gave him service fee and he departed to get new fan. Then I received call from tech that ceiling fan was not covered. I called his company and informed him I had been approved for replacement. Now the replacement fan is making noise and new fan now needs replaced due to poor quality. Was informed tech would return to dismantle and install better fan. Do I need to do additional claim to get replacement correct and complete? Anyones guess if I will actually get a follow up. Proper communication is of utmost importance. Waiting for reply.

Very professional treatment to us performed by the technician. He was on time and called before he arrived. He explained what the problem was and what needed to be done to fix it. A part had to be ordered for the refrigerator repair.

They will quick to get me my repairman that I had had before and he will be here probably tomorrow 8:00 a.m. or to 11:00 a.m. They were called Arctic Air and I believe they will be the best solution for the problem.

I called Choice this morning to transfer my Home Warranty from ** to **. As it was explained to me over a year ago when I initially bought the warranty, if//when I sell my home I could simply transfer my warranty with a simple phone call. My first call was with Troy **. He told me I would have to cancel the old warranty and buy a new policy. I asked if there was no way I could just transfer the unused portion of the warranty I bought at **. He said no and promptly took my credit card information. Then suddenly said he would call me back in 5 minutes, still have received no call from Troy, to let me know if we would transfer or sell me a new policy.

I spoke with a very pleasant agent, Sal **, who explained how the warranty works. He answered all my questions and at the end of our conversation, I purchased the Choice Home Warranty. I would gladly tell my neighbors and friends about this product and encourage them to purchase it.

We filed a claim on Friday by calling and following the voice instruction. We receive an email from Choice with name of the technician assigned to the job, his phone number, and appointment for the next day (Saturday). Technician recommended that the disposal had to be replaced. Within few short hours, Choice approved, Technician came back the same day and replaced the disposal. Technician knew what he was doing. We are extremely pleased with Choice and their technician.

Unfortunately the warranty was terrible but the work was done incredibly well. Would definitely use them again. Was done earlier than I thought and I couldn’t ask for better service. I will recommend to all my friends. It’s too bad I wasn’t covered by my warranty for this service. It was quite expensive.

I switched from American Home warranty after being with them for years. Their A/C repair policy feels criminal. In the short months I’ve been Choice both experiences were awful. They sent a tech out twice to repair a microwave and neither could. The last guy made it even worse! Eventually they sent a Lowe's gift card to "help" buy a replacement microwave. They didn't replace it and if they did it wasn't going to be matched to the stove.

A Service Company was great. Albert * called and could actually come early for the appointment on a Saturday. He had the plumbing issue repaired in 15 minutes. He was very nice and polite and I would like to have his business as my technician again.

However after the initial appointment I've not been able to get in touch with the company after four attempts and have received no update as to when the part will be in or when they are coming back.

Although the service needed was a simple system reset, the technician patiently waited until things were up and running. He explained the heating system to me and gave me great advice on maintenance. Super helpful to someone who knows nothing about this area.

This is the first time ever for me to have a female professional perform work on my furnace. She was a great communicator, performed an excellent analysis, and found and replaced the part all in a few hours. Excellent experience!

To clarify, the question in the email says to rate the technician who came to the house. In that case I would give him 5 stars as he was incredible. However, this survey says rate your experience with Choice! Initially they were great, set up an appointment pretty quickly, the technician they used was great, however, since then they have been horrible. Choice decided it too expensive to fix my dishwasher, so they sent me an offer to pay me for the depreciated value. I had the option to speak to someone to go over the offer, however, here we are a couple months later and I still haven’t gotten a response from choice. I have emailed my claims person and left numerous voicemails with no response. I couldn't wait forever so I had to go out and purchase a new dishwasher without their help and hopefully some day (probably when I am due for renewal) they will contact me and give me some money.

I took a 3-year policy with Choice Home Warranty and so fortunate that I did! Have had many service calls over the past 2 years and each time the service was outstanding. The companies who rendered service have been knowledgeable, honest, kind and professional. Very pleased with service rendered by Choice Home Warranty.

The representative was gracious and informative. He was able to provide answers to our questions, and reassure us that our needs would be taken care of, if we needed help. We are extremely excited to have the coverage on our home and our possessions.

Choice found a way to find an exclusion so the repair was incomplete. The spring which is a major part of the opening and closing was not covered. The technician reported that it was starting to lose its tension which could lead to a system failure.

In December I purchased 42 months of home appliance insurance for about $1,900. Every time I needed anything repaired, it was a big argument and an apparent effort by Choice Home Warranty (CHW) to avoid covering the repairs. I finally got tired and decided to cancel my policy. Well, the good folks at CHW offered to refund me $200 to cancel. Does that sound logical? Avoid doing business with CHW. The aggravation is not worth any potential savings. I decided to quit CHW, and pay for my repairs since that is what I been up doing anyway. Yes they tell me that I should have read the contract.

Am very pleased by the way customer service treated me when I called to renew my contract. I will definitely recommend Choice to my friends. Choice has always been there for me when I needed help repairing an appliance that failed. Right now Choice is helping me with an air conditioning problem.

Very knowledgeable of covered items and had my interest at heart. The period of warranty was covered as well as the Representative giving me insight of the cost benefit of enrolling in the VIP program and reducing the technician rate from $85 to $65.

Called three times and I still haven’t received a phone call from anyone to come take a look at my furnace!!! I want a refund on what’s left of the time I have left in contract. No one has followed up with me on my case. Very poor customer service for sure.

Technician did a good job and was there in a timely manner. However, very unhappy with Choice Home Warranty only giving a Lowes gift card for less than half of what it costs to replace, deliver, install and haul off old unit. Not to mention it may take 30 days to get that credit according to Choice Home Warranty. I will be reporting to my owner about this with a suggestion to change warranty companies.

Thank you Maurice! I just signed up today with your company. And got my mom and sister to sign up with you today. My friend will be calling Maurice as soon as she gets home. Thank you. PS I check your ratings and you are number one!

The company was great. I would recommend them. They kept in contact with me either via text or phone call. They were very easy to contact and they showed up on time and even early. Very professional. I would use them on my own even if I didn’t have the warranty service.

Had to wait a week for an appointment and then the scheduler for the chosen company sent his person on a 6 hour round trip job. With no notice that my appointment would be pushed past the time. I had to find the company information so I could call to find out answers. Technicians were great and happened to have the part needed.

The representative I spoke with took the time to explain all the different plans the company has to offer. Then he helped me pick a plan that was a good fit for my house. He was very detailed and answered all questions and concerns about a policy. Overall, it was a great experience and I would definitely recommend this company to my friends is family members.

Washer going off before cycle ends or not completing start cycle. The technician was very nice and helpful and told me what he would put in his report. He told me the timeline it would probably take with Choice Hone Warranty. Now I am just waiting on a check to replace my washer.

I would have given 5 stars but the policy of waiting 15 to 30 days to receive a gift card toward a new appliance is ridiculous...I am without a fridge and now I have to wait this long. You guys need to shorten the time it takes to get a credit for a appliance because what am I suppose to do while I wait for the gift card to show up?

I have had to use Choice services a couple of times. Each time I had to call I spoke with helpful and knowledgeable agents. I also never had a problem with them sending out excellent repair service companies. I definitely recommend them.

Taurean R was an excellent help, worked through an issue with the claims processing system for me. Also managed to get serviced within a day. This was the second time I have needed to call for issues and they have been there. Choice Home Warranty service is legit.

CHW has many exclusions and limitations that caused me to pay out of pocket to get my kitchen sink unclogged because I have an older home. Now I have water on my basement floor under the sink that I'm told I can't claim with CHW because of exclusions and limitations. Before the technician came I had running cold water out of my bathroom sink now I have no running water. I have to wait a week to talk to case manager to discuss my appeal.

Our service tech is the kindest, most polite we have ever had. If I ever need service again I hope he shows up. Took the time to explain everything to us. Sometimes seniors are treated like they know nothing. He never rude or in a hurry. You need to keep him for sure.

Technician was on time and courteous. He explained what he would be doing (Diagnostic) and when done explained what was wrong and what was needed. Choice Home quickly approved repair and was finished in just a few days. United was thoroughly testing all applications by technician before leaving and we were very pleased with service throughout the procedure. Thanks so much for your service.

I had a problem at my resident with my HVAC system. The thermostat would not come on and didn't have any power. I put in an online claim late one afternoon and the next day I had an email with an appointment for the technician to come out. The technician came out and fixed the thermostat within 72 hours. Great Service.

Andre was outstanding and very knowledgeable. Because I do not know how far out past 1 year I will be in the house, I could not purchase anything longer! I also like the discounts that were very easily discussed. Yes I would recommend to a friend.

The tech checked all, all OK now, helped change filter which I appreciated as I am 84 and always have to get ladder out to change filters. Tech said I did good on changing filters as the interior of unit was very clean, even the air duct. Good to hear for me. Checked the thermostat, all OK, unit still does not seem to cool as much as it did in the summer. Have to set it on 73 to feel cool enough. Daughter has unit that is set to 79 and feels comfortable, still wondering why.

Reporting a claim was easy but after they assigned me a claim number they hung up with no explanation what was to happen next. This was my first claim since subscribing. Subsequently an email was sent of what to happen next.

Unfortunately Choice did not cover this inexpensive repair. If I had called a plumber estimates are free so I would have saved the Choice fee. That said the plumber was fantastic. Polite, helpful, apologetic. Not thinking I will renew my contract this year.

Very good representative. Very patient, and understanding. She checked my policy and explained everything necessary for me to look forward to. First I will receive a call from Plumber letting me know when my appointment will be available.

My outside faucet started to drip and my ground was soaked wet. I tried shutting it off to no avail. I requested help online through Choice and they quickly responded. I am very happy with services provided by this company that responded. They were prompt, efficient and courteous. Choice processed my request expeditiously.

My 1st experience with Choice home Warranty is very disappointing. I have a copper pipe break and informed choice but it was relayed to plumber apparently. When he arrived I was informed he did not work on copper pipes. Only pvc. The fix he wanted to do was unacceptable so I declined the work. I immediately informed Choice but have heard nothing on sending a correct plumber as of 3 days later. Plumber sent an e-mail for review as well as Choice Home Warranty????? Broken pipe remains. Who is company going to do to fix my problem???

What a HOT MESS!!! Still not fixed !!! Can't wait till Monday that gOod news will come... Home warranty companies all the same. They don't wanna cover **. Just my opinion. I don't have gOod things to share at this point.

The repair guy was a professional and knowledgeable person. Did excellent job diagnosing the problem. He couldn't get the part right away but made it next day. Did a good job!!! He promised to come back as soon as he get part.

I recently called Choice for a repair of a leaking washer, the technician came out the same day and diagnosed the problem. Then like always Choice found a reason to deny part of the claim. I pay for a warranty so I don’t have to worry about unexpected repairs but Choice doesn’t provide that peace of mind. The cost and deductible amount of this warranty recently increased with the reason being “better service” but it’s all the same. I’M DONE!!!!

Choice Home Warranty was great in that they sent someone out the day I filed the claim. However, not real impressed with service tech as my dryer is still not fixed. He came in with no tools and talked me into believing it was a stuck button. Never once took dryer apart to check computer board for shorts in wiring or other tech problems. Not impressed at all.

We weren't happy that we had to pay a second technician to check a bad disposal which had been checked and declared good to go, but it was leaking bad smelling water and stopped working. We hope the technician's next trip will be to replace the thing.

I was very pleased with Jeff **, who fixed my water heater. He arrived on time, assessed the problem and replaced the needed part. Very professional, very personable and totally efficient!!! Bravo! I would recommend Jeff's Clog Buster for your plumbing needs!!

The technician was very good and submitted the report for my cooktop. You then proceeded to give inky $371 in e-gift cards to Lowe's for a replacement!! Lowe's does not have a comparable unit. The claim was elevated to a manager. It took 2 weeks to finally talk to someone. This was after 5 phone calls to call me back. I missed a call due to a meeting and was told to call back. I COULD NEVER talk to a person- just leave VM. My scheduled call started late. The manager would not give any more amount; but, would have a check sent instead. BUT NOT FOR 30 DAYS!!! This is absolutely ridiculous- this was my first claim and the experience from you was very dissatisfying.

Jonathan came early which I like. He evaluated the problem, made pictures, communicated with his company, relaying the pictures and explaining the water heater is 23 years old and leaking water. He explained to me what needed to be done and that a new water heater had been approved. Parts would have to be ordered and Choice advised what I would have to pay. I would like Jonathan to do the installation. Thank you.

AC stop working. Call CHW. Got a contracted repairs next day. Technician is good and knowledgeable. Pinpoint issue and get the system running within 15 minutes. The AC out door unit sensors wire was stripped open by lawn trimmer caused shorts. Would like to see the repairs tech run a new wire instead of applying quick fixes with twisted caps to reconnect wires that sitting near ground level... Not a good and long lasting repairs.

Called tonight for service. It took a matter of minutes to get an appointment for service. Hopefully I won't have a problem with getting the furnace fixed. Will let you know after it gets fixed. So far this has been a good company.

The man came to fix the ceiling fan and he stated that I would need to a new one to replace it. He went and purchased a new ceiling fan and it is working fine. He was very capable and responsible and I appreciated it..

My experience with Choice has been fast response with my claims and appointments. The service people sent to repair have been very knowledgeable. Clean and professional. I have and do recommend choice whenever I am asked. I am very satisfied with this warranty.

My problem wasn't solved, needed a part that may or may not have been in the warehouse. This was for my dishwasher. Waiting to hear from Choice Warranty to solve the problem. I was told by the tech that he would submit everything in the system and should be hearing from you.

Had to call because my cooktop isn't working. Will have to order a new one if parts are not available. Haven't really had a problem with Choice and I did have to pay extra to get the A/C that I wanted but that's about it.

Knowledgeable serviceman was sent out to assess my washer. He was unable to fix it and Choice warranty helped out towards a new one. I would definitely recommend this home warranty to others. It’s nice knowing they only deal with knowledgeable companies.

The tech arrived as promised. He analyzed the issue and then tried to order the parts. This was on a Saturday. The CHW that he called was closed so he could not get a confirmation. Said he would have to try again Monday. A waste of time for the tech. This is unacceptable. I do not pay each month to be put on Hold. I now have a Freezer problem that will have spoiled food from this.

Had good experience signing up with Andrew. He sent welcome letter with policy info and pricing agreement which was good and explained that call center is in the states, which is important to me, since I had bad experience with another company with off-shore call center! Looking forward to mutually good experience!

The tec. was polite and professional. He arrived in the allotted time. Explained or problem, contacted Choice Warranty and they responded promptly and I am still waiting on my Lowe's coupons, which I should receive in a couple of days. I am very satisfied with Choice Warranty.

Initial schedule was for 5 days after reporting Failure. Contacted customer service and another company was assigned the claim for next day. Company and technician showed up in the time period provided, quickly diagnosed and resolved the problem with no problems in approval to repair process.

Updated on 11/02/2021: We had plumbing issues. The plumber was on time and took care of it. It was fairly easy to contact them and create a claim. The only problem I had was their online claim which was not working. I had to call them.

My refrigerator konked out on me Wednesday and my freezer started defrosting. I've already lost a lot of food because I had nowhere to go with it. The ice in my freezer has melted. I have to wait until Tuesday for the repairman to evaluate it. My food will be ruined by then. Why so long to look at it? I've lost around $300.00 worth of food already.

Technician was courteous, professional, and on time. Yes definitely recommend Choice. Waiting on part to come in. Part is on back order. Received notice from Sears that it is on back order and not sure when it will be available.

Great job on getting me a great deal! The lady I spoke with was very helpful and got me an awesome deal. She answered all questions I had and was very open with all the costs associated with it and I'm thankful I found them!

The person that handled me, got right to business checking me out to verify who I am. Told him the problem and he filed the claim. He told me what to expect over the next couple days. I am completely satisfied how I was handled. You have good people working for you-very business like and professional.

The techs that came to fix my garbage disposal were timely, got right to the problem and handled it quick and easy. Office moved our appointment a day ahead of schedule, which was great. Would definitely use this company again!

I have 14 months old AC and I need a new compressor. The claim was rejected by giving me the list of the possible reasons, but none of them was pointed to be mine. I was offered $500 towards repair cost. You should cover everything as you said when you were selling me your policy. Horrible/dishonest company.

I was skeptical and a bit leery about purchasing a home warranty over the phone, but I am very glad I did! Choice Home Warranty has exceeded my expectations by a wide margin. I have called them several times now - for a dishwasher problem, for a heating system that produced no heat, and for a problem with water getting into a ceiling. Every time I called, the process of filing a claim was easy and quick, whether I talked with a human being, or not. The appointments were set up quickly, and the technicians who came out knew their stuff, and were courteous, prompt, and efficient. CHW provides good value for the money, based on my experiences. I highly recommend CHW!

I was very impressed with the technician from Aircontrol NWF. He troubleshot the unit and in a matter of minutes had the problem diagnosed down to the air handler fan motor. The fan motor on our unit has a circuit card controller on the motor itself, so it's a little more complex. The technician was very knowledgeable, worked at a good pace, took care in making sure the unit was working properly, and was very customer service oriented.

Our service Technician came to our Condo to service our Unit for heat and air. Jack did his inspection and went right to work and within no time he had the unit up and running again. He replaced a couple of things on the unit and made everything work again. He was very polite, hard working, and did a great job!! Thanks Jack for all your hard work!! Michael.

The technician was very friendly, extremely knowledgeable when he ascertained the problem and precise in his repair. I would definitely recommend his services to anyone that would be in need of a plumber. I am very happy with his work.

Call center did not listen to my schedule which resulted in several appointments with a technician being scheduled and rescheduled. I was trying to resolve 2 issues at the same time which were given 2 claim numbers, 2 different technicians, 2 appointments and several phone calls again were need to clarify what I needed. My first claim with the garbage disposal resolved and approved but it still took several phone calls. 2nd issue denied. Leaking toliet pipe not covered. I do not see the value or the convenience of CHW and will not renew or recommend.

Very professional and courteous. Punctual and reliable. Able to diagnose and resolve problem with the heating system in a timely manner. Explains everything that needs to be done and gives update as the work in progress. When the job is completed he verified it is functioning effectively. I am extremely satisfied with the services he (Spike) rendered.

I called for a service call for bathroom sinks. When I called I asked upfront if my service needed covered. I was told yes a service provider would be assigned. The plumber came out and before starting I paid Choice’s $85 service fee. The plumber made the assessment and went to his truck to call choice. He came back in and told me that choice said that the problem was “wear and tear” and they refused to pay. The plumber tried to get them to understand. They told him to tell me that someone from Choice would be calling.

New to Choice Home Warranty but I can say it is better than any other companies I tried. The response was quick and the plumber called the same day to schedule the appointment for the following day. The plumber showed up on time and left a clean job behind. I recommend Choice Home Warranty highly.

I would highly recommend Choice Home Warranty. We have had them for almost 2 years and are very thankful. We have had two occasions of use. They are fast at getting us the help we need, and explain every step to us along the way. Thanks.

Water was leaking from garbage disposal unit. I called Choice and reported what the problem was, and shortly after I received a call from Allstate Service Group. They made an appointment with me to replace the leaking unit, which they did. Everyone I dealt with was pleasant, got the job done. Thanks.

I am out of hot water in the house due to a problem with water heater. This has been over 2 weeks and still no resolution. Choice Home Warranty is unable to assign any technician and I continue to suffer especially with 2 children and living in a cold place. I have called customer service many times but a common answer is that they are trying to find someone. Please prioritize this and resolve earliest possible. Thank you.

If I could choose a negative star rating I would choose that. Choice refused to pay for a part to repair our furnace based on false allegations. They even lied about what the service technician told them and said they could diagnose the furnace based on photos and it didn't matter what the diagnosis was by the service technician. Attached are the photos that your representative said led to their diagnosis of water damage to the control board. I don't see it and neither did the person you hired to come to our home. The control board failed likely due to the age of the unit and not for any other reason.

The workman that came yesterday, MB Tech, basically came to finish the job of the prior workman. Yesterday's workman was thorough and immediately solved the problem that the prior person didn't finish. Unfortunate that I had to pay another visit charge but my furnace is now working.

When I purchased this warranty I thought I was buying peace of mind...I have had this policy for 3 or 4 yrs and tried to use it twice.. with no luck getting reliable service.. Paid about 2100 dollars no more.. Yes I will be paying 200 dollars for a new faucet and a dependable plumber but compared to the aggravation of waiting and waiting for service it is worth it. I feel I threw away $2100.00.

We received prompt service and both issues were quickly and efficiently corrected. Team was easy to work with and the subs they utilized were very good. Very happy regarding our warranty and the service we received.

The Technician came and assessed the freezer and indicated that the freezer compressor was bad. Choice Warranty will replace the freezer. I am very satisfied with the decision and the service provided by the Technician and Choice Warranty. After several years of paying another company, this is the first time I have had anything replaced by a Home Warranty Plan and it feels good.

Email with time and date. Came quickly only I don't regularly check my email. I would prefer a phone call. James the repairman was polite. Got job done quickly, explained problem and how he fixed it. Glad I decided to get service. Probably would recommended to friends and family.

Malcolm was a great person to talk with. Very knowledgable. Super easy and fast to get set up. We have had Amazon Home Warranty and they were absolutely horrible. Such a great thing to have good customer service with Choice.

Nice. Service call. He noted all the PROBLEMS AND didn’t try to fix the problem. I guess he was doing his best. Now as to what Choice is going to do? The service man didn’t offer me any solutions and I still can’t bring the refrigerator back in the house. The ball is in your court.

The company was quick to respond and my issue was resolved in a timely manner great customer service. The tech that came out arrived at the exact time he said he would he was very knowledgeable and resolved my issue. I was very happy with this service.

After making a claim, an authorized technician contacted in within a short amount of time. Sean was able to identify the problem, have the repair authorized and get the part in the same morning. Sean performed the repair and our furnace now blows out warm air. We will sleep warm tonight. Thank you so much for the quick response.

Repaired leak in water dispenser. Ordered parts and replaced. Cleaned up afterwards. Prompt and courteous. Would recommend to friends. This is the second time I have used Choice Home Warranty. I wasn't happy with the first service call, warranty didn't cover part for 15 years old dishwasher gasket. But covered refrigerator parts. No other remarks at this time.

I felt and still feel so pressured into this 3 1/2 year contract. Arianna really needed to give me some time to think all this through but I feel like she just didn't. I don't like to be pushed beyond what I feel is comfortable. She was telling me these things were covered and I don't even thinks she knows for sure. She told me she'd send the contract via EMAIL and this is the only email I've received. I'm still in so nervous and upset over the way I was pushed. I feel as if she knew and didn't let up. I would have felt so much better if she'd have said, "Just take some time and call back. Ask for me and I'll answer any further questions."

They were a little late but they did a good job fixing it—immediately had heat for my house. The people were dispatched to my house hours after my initial call. Not disappointed for my first time using this service. I’m not writing anything else about this service call!

The case manager for the AC problem in Daphne, AL will not return our calls which has been an emergency situation with a young baby in a home with the AC out for weeks. So I am at loss as what to do. We have left several messages with two different phone number for her to call.

I talked with one of the manager in reference of a replacement for my oven. The first offer was not a good one. However, the manager did some research and provided a better offer to help replace my oven. The manager was informative, patient, and concern about handling this matter.

The washer, you need to hold button hard for it to stay on, it keeps going off then it doesn't ring the clothing dry. It's very wet, dryer doesn't got hot, clothes is not drying. The company is Whirlpool, dryer is gas, both front loading.

The fast services and clear communication on what was going to done! He even cleaned up which most companies do not do. This is a dirty job, but they are pleasant and willing to do good work. I would recommend this company for any repairs you have!

The seal on the doors were no longer keeping the cold air in yet the claim was denied saying that it was not normal wear and tear. I'm not sure how I could have caused this as the refrigerator was installed and working fine for 6 months then started noticing more and more condensation on the front, which once I called, the technician said was due to the seal on the doors not sealing correctly. I have three policies with Choice and just referred two others to you, but will be considering another company now.

Shaun was knowledgeable, efficient and fast! He was initially concerned about approval time to proceed with the repair but Choice Warranty returned approval within 10 minutes and he was able to proceed. Great service and great experience all around for all parties involved.

My technician Ryan was awesome. He was extremely known and went right to work. He was friendly and professional. If anything else breaks down I would request him to do my repairs. Please let him know how much I appreciate his work and his work ethic.

The gentleman called to let me know when he would arrive while en route, and arrived as promised. He was prompt and polite, he also wore a mask for both of our protection. He seemed knowledgeable, but just a little condescending. Otherwise, a decent experience.

My claim experience with Choice is fantastic! I submit a claim; within hours I receive a reply and I have a service appointment within two days. Absolutely awesome. The efficiency of responding to client claims must be the best in the industry. Number One warranty company overall.

I was more than satisfied by the response CHW and the company they sent to service my furnace provided. In fact, we were having trouble coordinating calendars and the company bent over backwards to accommodate my schedule. They not only identified the problem, which was the pilot light, but after attempting to clean it, they replaced it on the spot for no additional cost. This was a very good experience with Choice Home Warranty.

My water heater broke down and your technician recommended replacement. Your firm rejected the repair because the tank was "leaking". I visited with 5 of your reps and all but one said it should be replaced. Her supervisor apparently agreed and it was again refused replacement. Your salesperson sold me the policy stating that the water heater was one of the items covered; your advertisements also state this. However I have finally paid for the replacement since your company refused.

I was pleased with the attention to detail and the way the sales person was persistent, yet not pushy. Because the person who cold called me handled my needs, I switched from AHS.. I fully expect Choice to meet my needs for the immediate and upcoming years.

My microwave vent would not close and the fan would not turn off. I had to unplug the microwave. I waited an hour and tried it again, the vent still stayed open and the fan on. I called for a service claim and explained the probem, I asked if they wanted model and serial number of the unit but the person said no. I was informed it would be 12 days before Sears could come out for service. I expected someone to call me and ask for the model and serial number of the microwave and what the problem was so they had an idea of what parts would be needed. No one called, and I had no way to contact them.

Always fast with setting up a service call. Technicians always helpful and friendly! They have been to my home several times and have always fixed my problem. If they don’t service what is wrong the technicians have always guided me with a company that can help me!

The technician sent to my house was knowledgeable about dishwashers but obviously was not knowledgeable about circuit breakers. He thought the float in the dishwasher was the problem but after he left the breaker tripped again. He never tested the breaker and when I called him back it was decided that someone who was knowledgeable about breakers was needed. Choice closed out the work order and wants me to initiate another one which means I have to pay for another service call. The initial problem stated that the breaker kept tripping why wasn’t someone that had expertise in both areas sent? I’ll do it myself and I’m considering canceling my warranty.

I went online on a Sunday afternoon to put in a claim regarding an issue with the ice maker in my refrigerator. By Monday, I got a response and the service appointment was scheduled. By Tuesday morning a service technician arrived at my house and later that afternoon not was the new part, that was required delivered but the service technician came back to complete the job. I was completed satisfied with the service provided as well as the respectful approach the service technician showed throughout the process.

Quick turn-around time and EXPERT REPAIRMAN. I am sticking with my Home Warranty by Choice Home Warranty. Gives me a PEACE OF MIND and I will recommend to my friends who have existing homes and are buying new homes! Washer is working like new. Thanks, Choice Home Warranty.

Know what your plan covers and you will be treated fairly. Some claims are repaired quickly while others can be delayed by follow up calls for approval, sometimes questioning whether or not your policy covers repairs. Quote coverage from your book, page, paragraph and you can be sure a repair is ok’d.

Bob was friendly and helpful. Changed the locks and had news keys ready in a quick and timely manner. We were told it was a free service, but a service fee was charged. We did have a problem with understanding the person who answered our call.

As a loyal customer that has paid his premium monthly for several years now with only one claim during that time they decline to fix my water heater. They say they will not fix my water heater because the tank is leaking. The technician that looked at my water heater informed them that it was the pressure valve that gave out and that's why the tank is leaking. And now they are refusing to repair or replace my water heater. I am due for a conference with one of their Associates on Monday the 25th at 12:15. I assure you that if we do not come to a satisfactory conclusion in this matter I will no longer be a loyal customer to this company.

I called to inquire about a past date of service and could not get off the line without purchasing a renewal of my contract. The rep gave erroneous dates to make the renewal seem more necessary than it actually was. The experience was horrible.

Choice Home Warranty got someone on a Sunday early to fix my leaking tank. Totally unheard of, in my rural area! Jeremy from Unlimited Professional Services did a great job. Couldn't have asked for more pleasant man. Didn't take long either! Thanks to all involved.

Francis was very polite. He explained to me all I wanted to know. Told me how I could save money by making different choices. He was not a typical pushy salesman. I had wanted to purchase this type of coverage when mine ended in Jan. 2022 from my home builders. However, may have to cancel if it becomes necessary for me to sell my house in Jan.

My problem was taken care of promptly. The repairman was efficient and very helpful. I thought I would have to wait a few days to get a repair man, but it only took a few hours from the time I called until he was here. Impressed! It was a good experience.

Work was fine. Only complaint was reaching a live person to explain problem. Voice mail did not understand. Filled out form, also online. It went then to motorcycles. Had to call several more times. The repair men were friendly and polite.

The technician from One Vision Electric was professional, arrived on time and was extremely nice. Very much appreciated their assistance with our ceiling fan repair /replacement. I would definitely use them again if needed and for any and all electrical issues (hopefully not, but just in case)!

I have had to use my home warranty twice and each time was handled with speed directly communicating with me to my email. Service providers were good and sure helped when you don't know who to trust when moving to a brand new area. Thank you!

The technician was excellent and got my furnace repaired. The only problem with my claim was the time it took to get me a technician. I turned in my claim on Sat. about 2PM. I got my technician info Monday morning. I was worried about my furnace because it wasn't heating and making small explosion noises. It would have been good to get the technician here sooner. I am happy with the outcome. Larry

I called and spoke with a representative about a roof leak and was told that it was covered by my home warranty. A technician came a few days later and told me that the company only allowed $100 to fix the leak. I paid the technician $65 for coming out to be told that it wasn't covered under the warranty. I will definitely not be renewing the warranty and will recommend that anyone I talk to go to another company. What is the purpose of even having a home warranty if it doesn't cover a roof leak?

Trey who tried to fix my microwave was great. But the part I am upset with is Choice warranty. I was suppose to hear from someone so I can replace my microwave. I haven’t heard from no one. I need a microwave.

He was great in giving me the comparisons with your choice and the other competitor. Took the time to give me details of your warranties. He also worked to get me the lowest options but the best coverage. Easy to understand what he was saying.

Raymond very knowledgeable and courteous! He was here when said he would and everything went great. Had to order part for my garage door but I feel confident he will return as soon as it comes in. Everything great!

My hot water heater went out on Saturday. This is Thursday and still no unit available. I was approved for all but $300 which is great but Choice ordered the wrong water heater. My phone class have been met without empathy and even rude Rudy who hung up on me. I have continually been told I need to wait 24 to 48 hours for the appliance. Never got a return call from a supervisor after 2 requests. Disappointed as service in the past has been great The plumbing company that took the job, Rising rooter, has been wonderful.

The professional (Joe) who enrolled me in CHW did a fine job of explaining the coverage and benefits along with a very reasonable monthly payment plan. My monthly payment will be $51 and the cost per service call only $.

I had to wait a month to get a tech to come to my house. Then he gets there, finds the problem, orders the part which arrived to my house last week but next available appointment is November 10th. This is just dragging out so long. Then I realized my ice dispenser does not work so I guess I’m looking at a few more months for that to get looked at and fixed.

I am always happy with and would recommend Choice Home Warranty for affordability, more options for policy coverage (including full coverage policy options - I am on their largest plan and it has saved me so much money and stress), great customer service representatives over the phone, and oftentimes very, VERY good choice and utilization of contractors for various home warranty issues which are designated on your policy. They by far beat out other home warranty companies in pricing and service... I wish I had switched over a while ago honestly. All of the contractors other than this one in this review, have been fantastic, polite, timely, communicative, knowledge, and they knew how to fix the issues the house had. However, I would suggest that Choice Home Warranty monitors more closely on who they chose to use for contractors. I did have a very poor experience with a contractor through them.

This is the first time dealing with CHW that everything went smoothly. The claim was processed and responded to quickly by both CHW and the vendor. The communication with Bennett and Sons LLC was excellent. The technician was professional and courteous. He shared valuable information to help us maintain our AC unit so it can run at peak performance.

The service was great. Schedule of service was done with the time limit given and scheduled. The service guy was professional and made sure we knew what was needed for the repair of the appliance. I would recommend this company to other friends and family as I have not have any problems.

Technician was running late from the job just before ours, but he was very knowledgeable and thorough about the issue and offered several options for fixing the problem. He has to come back to perform the work but the initial consultation and diagnosis went well.

A technician came to the house within 24 of submitting a claim...no problem there. It was determined that the clothes dryer needed to be replaced. I received an email saying the replacement offer was $335; I did NOT click on "I ACCEPT" and asked to have the offer be re-considered, hoping to have an offer of at least $400, the low estimate of replacement parts. I called the phone number provided, only to reach voicemail...left several messages. Several days later (and several other representatives later), I received a call saying there would be no increase in the offer. I was led to believe that the Lowe's e-gift card for $335 would be sent right away so that the appliance could be replaced, but am still waiting. I am very disappointed with how this claim has been handled.

The technicians did a great job repairing the pipes within our home. They were very professional and completed the job within the same day. The technicians replaced the ceiling fan that was full of water due to the pipes leaking and painted the walls.

Choice was very quick with getting a technician out. Technician diagnosed problem immediately and ball is in motion to get corrected. Very impressed with both Choice and technician. Highly recommend using this company. Filing a claim was hassle free and all done online.

Mr. Standley lived up to his name. He was OUTstandley! We enjoyed meeting with him and he gave an excellent presentation of your product. We will definitely use your service once we figure out our finances. He is an excellent representative for Sears products.

The original tech scheduled for Tuesday 10/19 never arrived. On that same day before 5pm another provider accepted the service but scheduled it 9 days later for 10/28! Effectively stating that your company thinks it is acceptable for a client to wait over a week with no refrigerator. I called back Wednesday 10/20 and was told of the option to have my own technician come and found a local tech that could arrive within 2 hours and was walked through the process to have them submit the diagnosis.

Although Choice Home Warranty is highly recommend their sales reps are very pushy in trying to get a lump sum payment. I’m sorry but not everyone has thousands of dollars to give upfront! Ask then let it go!

Technician dispatched promptly, great expertise, polite. Great experience. Would highly recommended to have FENIV service your units. Plan to use them as reg A/C cooling agents. Thank you for expediting my call. One more visit needed to repair unit.

Washer leak happened Tuesday afternoon and repairman came Wednesday. Updates the whole time from Choice. Excellent service. Never experienced service this good. Repairman was on time, thorough, knowledgeable and cleaned up after himself. Even wore a mask. I would rate Choice Home Warranty and their repair network A-1.

I have a leak in my water treatment system. Needed immediate attention. Called water company and they have it temporarily stopped. Need parts. Problem not listed online. Need info as to what is next from Choice Home Warranty. Only two companies in Iowa that handle Kinetico water treatment systems. I called the closest one. First time having to use my warranty. Not sure of all that is needed.

Michael ** did an excellent job in getting me the plan I needed at a fair price. I had called around for just service contracts on my heating and air units and the price that Michael gave me for my entire house to be covered was comparable to just getting the HVAC units covered.

They installed a new disposal. They are EXCELLENT. They were on time and polite and very efficient. I would give them a good rating. They are polite and courteous.NICK's service are reliable. It is good to use them. Thank you so much. YES -5 star for sure. 5 star for sure.