Choice Home Warranty Reviews

He replaced a part and it's working fine now and we took a hot shower last night because it's been almost two weeks. He was very professional and finished the job in a timely manner and cleaned up behind himself.

I live on a fixed income therefore, having a dependable home warranty gives me peace of mind that I will not be overwhelmed with huge expenses. I have used other companies that don't send competent contractors and always say whatever the problem, "OH that isn't covered" and want more money to do a job. I haven't had that problem with Choice.

Beau called and let us know what his schedule looked like on the day of our service call. Thereafter, he was prompt in his arrival time and did not hurry through our appointment. He was both knowledgeable and thorough in his examination of our water heater. He answered all of our questions and did extremely well with communication with respect to our situation. He was most professional. I would highly recommend him!

I submitted claim on Mon. A.M. Plumber arrived Friday A.M., great guy. Ordered new water heater, Disappointed in out of pocket expense, but still a deal to get a new installed water heater. Sunday now, waiting for install, have other not covered issue to remedy for now.

I can not believe how easy it was to initiate a claim and get an appointment! I was dreading the process and Choice Home Warranty made it simple! I would highly recommend them! Hope to say the same after the appointment!

Very kind representative. Called few minutes after I filled online form. He explained everything I asked. Very satisfied with the customer service and with pricing of plan I chose. I was with AHS for 17 years without company offers for any discount or better service. Looking into staying with Choice warranty for many years.

Prompt. Identified and fixed problem quickly. Explained what they did. Easy to understand and pleasant demeanor. Knowledgeable and professional. Called quickly and got pertinent information before coming out. Treated me with courtesy throughout. Arrived with all necessary tools and parts.

The only problem l have with any and all of this is when a part is needed for whatever appliance, they do not carry the part needed. Now l have to wait for an approval from Choice Home Warranty. So l have wait.

He was very personable. Quick to diagnose and order the parts. I would recommend him to a friend or family member. He also was prompt. Although the company gave me a time frame of 8 to 5 he call and gave us a more reasonable time frame of about one or two hours. He also likes SEC college football and my dogs.

Repair people were excellent and got the trouble repaired in a very professional manner! I would recommend this company to anyone that has issues with their garage doors. Thank you for helping me with this problem with this nice company of men.

I placed a service request and someone came out fairly promptly. They filed their report and then I received an email that coverage was denied due to “failure not something that happens under normal wear and tear.” How am I supposed to know what’s going on with my unit? I’ve had prior maintenance so I count on those people to know that. So then when I chose your service, assuming you would have my back, I am very disappointed that that is not what has occurred. I’ve been pleased in the past but this is unacceptable to me. Seems like you should cover at least some part of the necessary repairs.

Professional and quick to get repair company. Company knew the problem within minutes. I’ve been with CHW for years and always took care of my problem. I would recommend this service and company. This is a great one. Save you some dollars.

The repair man that came out was very courteous and knew what he was talking about. The spin cycle did not work, found out it needs a part but he did not have. He is going to order it and install as soon as he gets it.

The salesperson was informative, and sought additional deals for his customer. Did a good job of conveying the product. Was friendly and courteous. Explained the updated plan that I would be going into next year, the no excuse plan and put aside any fears it was bait and switch. I would recommend to a friend.

(Flow restrictions in fresh water lines caused by rust, corrosion or chemical deposits.) According to CHW this means hard water, Which makes my plumbing warranty useless in Las Vegas. You suck. You suck. You suck.

Both issues were addressed and not completed as of date, the wall had to be opened to fix kitchen sink and requires a new work order/claim to put back pieces of sheetrock that were taken out. Main main drain stoppage was not cleared to completion.

It took a 1.5 days after the furnace broke to find a technician and though the furnace is working, I'm still waiting on final repairs, which should happen in a couple of days. Overall I'm satisfied with the process but will feel better once it's really fixed.

Fernando from Air Pro was terrific! He made sure the toilet wasn’t stopped up and said that there was a 60 guarantee for his service. I would definitely recommend air pro to anyone. Choice Warranty was very helpful in finding a plumber to unclog my toilet. I am very happy with Choice Warrenty for my household needs/services.

It was a great experience getting hooked up to home Choice and now I have peace of mind knowing I'm protected by a great company and now I can spread the news to others how they two can be protected also.

My issue was a broken garage door cable necessary for the lifting and lowering of the door. The technician said that replacement of the cable was not included in my warranty. Replacement would cost me $150.00. I had already paid the $65.00. That seems very unexplainable and unfair. The technician Himself was outstanding.

Dishwasher failure, tech called and reported needed to replace. Choice doesn't cover full replacement in installation costs! Only cover percentage of "market value". If the price of replacement of current model is $600, Choice covers percentage of value based on age! This is not stated in Ad!

We recently moved to a home that has a 'ductless' heating and air conditioning system. Needless to say we started having a problem with the heater, 1st Reliable Air Conditioning was assigned to us and Anthony was wonderful! He was thorough in troubleshooting the problem, explained what we needed to do and provided suggestions on what we can do to make the system last. He was really great, we would use He again and highly recommend him!!

I got a prompt response to my claim and a quick repair. Placing a claim was easy and quick to do. My dryer was fixed in less than a week. I recommend Choice Home warranty to anyone who wants a reasonable home warranties! Thank you Choice Home warranty,!!

Our heat went out and we needed repair. Filed a claim with CHW. The technician from Emergency Response HVAC-R (Marquez) was on time, attentive to our needs and proficient. Everything went well. He was in and out in 30 minutes and our heat is now working great. Thank you.

Y. Cover things that you're supposed to cover. I am very dissatisfied with your service. It's a fight and a hassle to get you to cover what needs to be covered....You want me to pay half of the Pharmacy repair farmers fairly didn't.

Fast service ..They send the technician the next day. I placed my order through phone and it works just fine and got the reply in few hours. The replacement of the washer is on the way. Will surely recommend it to my friends.

This will be the third time you have been here for basically the same thing! The last technician said that the other man should have did something wrong. This will be the third time you have been here. Keep paying and still not fixed!!

Aaron was great salesman. During our conversation he explain service you all had promotion that was going on. Ask me did I have any question. Broke down prices each plan. Explain me terms and my options. Great experience. Aaron did awesome job.

Came out within reasonable time. He was very thoughtful in our needs and did the job. We appreciate him finding what was wrong and getting the job done. Gave us a few helpful suggestions that can come in handy. Perfect job.

Repairman gave me a call 30 minutes out, estimating his arrival. Right on time and went to work. Explained to me the problem and how he solved it. No nonsense kind of guy. No sales pitches for newer unit. Drew is the service provider I prefer. I have heat....

Technician on time, very polite and knowledgeable. Informed me of steps taken for ordering my repair parts, when to expect them and what they were. I don't know what else to say, I'm pleased so far but this essay thing is a little RIDICULOUS.

I spoke with an actual person at CHW and he was kind, thorough and fast to get me a claim number. I had an email from the service company within 1 hour of my call and they came to fix our heater that day instead of the next day when originally set to come out. Fixed it and were out in about 30 minutes. WONDERFUL service! Thank you!

One procedure for a leaking showerhead extension was handled quickly and efficiently on a Saturday morn. Daniel was professional, and gave me confidence in his ability right away. The second was for a refrigerator control panel, and Garth arrived on a Tues morn and performed the repair quickly and very efficiently as well. I was very satisfied with both results left me feeling very pleased that I signed up with CHOICE.

I have been with Choice for over an year now. I filed 3 claims so far and they have been nothing but very prompt and exceptional from claim registration till delivery of service. Their service providers are also very good and knowledgeable. All 3 times they did a very neat job. They did not charge for any follow up visits. Creation of claim is very simple process and came be done in your mobile. I am very glad that I made the right CHOICE when it comes to my house home warranty. Please keep up the good work.

The repair man came, spent almost 4 hours replacing the works of the refrigerator and making sure it was running correctly, before he briefed me and then left for his next appointment. He was knowledgeable and professional and cleaned up after he finished.

I am a new customer, filing a claim is easy. The timeframe that I waited on a part for my dishwasher was longer than expected. My second claim was easy to file as well, but the wait time for my appointment is over a week long for a leak and slow drain. While these are not reflective of Choice Home Warranty, they are reflective of the companies that they have contractual agreements with.

I recently made a claim on line. Spoke to no one. I received a claim number and a notice that a technician would text and email me to set an appointment. About an hour later I received this email request to comment on my experience. So far, so good.

I was able to put my claim in online. It was quick and easy. I immediately received a confirmation email with the contact information of the company that would be performing my repairs. A technician contacted me within a few days. The repairs were completed within 48 hours.

Requesting service was relatively easy. However, getting the service was another matter. It took almost a week for the service provider to be available to provide the service. This is the first time I requested a service and I hope that this long wait period is not the norm.

I was pleased with my experience until the end of call. I had questions and the person I spoke to seemed like he couldn't wait to get off the phone and ended the call before I could ask my question. The email I had received giving me a quote, did not stipulate a service call for $75 was only if you paid in full vs monthly payments the service call is $85. That should be stated upfront.

Was very professional and explained everything in detail. Wish I had done this sooner. I am hoping I won’t have to use this but I now have peace of mind if anything breaks down knowing that it will be covered.

The technician came out in time. Looked over the double oven hinges and identified the problem. He was very friendly and knowledgeable and is going to fix our issue. He will be ordering the parts and come back out to install. Very good service.

Spoke with Willy this afternoon about coverage for my home. This gentleman was extremely polite and informative, so nice to speak with a person like him. He was one of the reasons I chose to go with your company.

Our guys was great! He explained everything. Was quick and to the point. He was extremely personable. I would trust him to work on anything in our house. Please take care of this guy and keep him around. He is one of the best experiences we've had with Choice.

When I shopped around for the best coverage for my home I found Choice Home Warranty. It offered me the coverage to give me peace of mind. I am so glad I found this plan! Now I can rest easy knowing that my whole house is taken care of if a problem should arise!

Have thought about this for over a year. Researched many different companies. Spoke with several reps from various companies. When I declined to accept the offer most sounded irritated. Choice always said, "Could I call you in a month or two to try to earn your business." Today it was good timing and I decided to go with Choice.

The young man I spoke to was so nice and helpful. Signed me up in no time. The house was bought in April of this year and we have a policy thru American Home Shield and are not happy with them. I hope this goes better

We pay an annual maintenance fee on our HVAC system as required by Choice. So when they say we need a part replaced per the manufactures specifications, we called Choice to perform the service. But we were told the repairman he could not perform the required service because Choice needed to approve, even though he confirmed the part needed to be replaced. This is why we called Choice in the first place. So we ended up having to pay for a service fee without the needed service. The repairman then told us there is only a 50% chance you will approve, because your service desk is managed by a group of recent high school graduates who are not qualified. This gives me a great lack of confidence in Choice.

Prompt service is a must with me. In my experience with Choice Home Warranty, they are always prompt and courteous. They let me know if there is a delay in finding a prompt service is a must with me. In my experience with choice home warranty, they are always prompt and courteous. They let me know if there is a delay in finding a reliable contractor or any other problem that may arise. I highly recommend this company. Reliable contractor or any other problem that may arise. I highly recommend this company.

Blaine from Graham Garage Doors did a great job getting our garage door working again. He is skilled, courteous, friendly and customer focused. We will be using Graham Garage doors for all of our maintenance and service needs going forward. I highly recommend them.

This poor man was very busy so I had to wait until yesterday for him to get around to me. Very clean, nice, professional work and worker. ALSO I appreciate that he did not leave a mess or any trash behind which so many repairmen leave messes.

On time, very good. Had one issue. They found three others, replaced all items. They were very good. Would used them again. Top Choice team! They were so courteous, even to the point of showing concern for my husband's disability. Wonderful people.

This was the first time I used the service. I‘ve had it over a year. I was on edge about how long I thought it’d take to get a service scheduled. Turns it was perfect. Looking forward to service day (Monday) so I I can give more about my experience.

The plumber you sent was very nice and professional. With the first 10 minutes he knew where the leak came from, and it was fixed within the hour. He put me at ease about the leak and I would totally refer him to others.

Only top element heats. I would recommend to a friend. Great people to work with. Very kind people to work with and speak to. They are very aware of the services they are offering. Great. Great. Great. Thanks Edward **.

The rep did a perfect job informing me of what I needed to know and was prompt and timely in the process. As a new customer, it was important that I felt as if this is a company that cares about the work they do and put quality into providing service.

Recently needed a repair on my stove. Entered request online. Within a few minutes I had a work order, they had a service provider assigned and we had a repairman that afternoon. And the repair completed! Great service! I would highly recommend.

Called you. It took 10 ten days to get a service technician to look at my furnace. Glad it was not freezing out. Was supposed to get a free service call cost me $60.00. The last two times I called you you could not find me a service technician and when I found one they did not want to come to my house as they probably had bad experience with warranty companies. DO NOT AND WILL NOT RENEW MY CONTRACT WITH YOU PEOPLE.

Applegate Tech - Superior - could not asked for anything better. 5 STARS PLUS for hire Applegate for other job not under warranty. Quality home and good service. Friendly Tech. Service of Choice Home Warranty sucks - nothing good to say about choice home warranty. Minus 5 stars. Check the company out online.

The technician (Aaron **) was excellent!!! He diagnosis and fixed the issue in no time. He also gave me pointers on how to troubleshoot future problems. He was professional and courtesy!!! If I have electrical issues again, I want him to come out!!!!

I had to wait longer than I would have liked to get the service, but once here, they determined that I would not need an entire sewer line replacement and that it was blockage within just one pipe. This saved me nearly $3000. Yes, very happy with them.

The plumber was very nice and knowledgeable but had to order a part. We are still are waiting on a part and insurance approval. Meanwhile my daughter and others living in the house have to come to my house for showers. I don't mind but what happened to getting the job done right away?!

It was pleasure and they were on time and solved all my problems. They are reliable and services and I recommend to anyone looking for a great warranty company. They came in a responsible manner and it was a pleasure working with them.

The young man that took my call at CHW did an excellent job in taking the info for the service call. Was very prompt and knowledgeable and very courteous in filling out my request. He also was very patient and explained how my request would be fulfilled. Very helpful.

The product offered was exactly what I needed. Gives me a real sense of confidence in living a rural lifestyle. Shawn was very helpful in getting me the best warranty for the money. The transaction process was very easy and quick.

I bought my home warranty a few months back. I've had to use it twice. One time was for my Refrigerator and the other one was for my furnace. Both claims were took care of and I just paid my deductible. My warranty will more than pay for itself. I am satisfied with Choice warranty.

The plumbers were professional and courteous. They found and fixed my plumbing issue which was challenging. My bathroom was leaking into the basement. I thought they would have to cut the ceiling to find the leak. The plumbers elvaIuated the problem and was able to fix without cutting. I also appreciate the prompt service considering it being after a holiday weekend. Submitting a claim was easy and well worth money.

I was not told I could not change billing date because I paid on 1st of month. My payment has to be paid on 3rd. Therefore, I want my warranty cancelled effective immediately. I thought I had found the warranty I wanted, but I will not have the money to pay my monthly bill on the 1st. Therefore, I must cancel this warranty.

Was not working properly, kept recycling. Gas would come on burner would light. After chamber got up to temp, blower would come on, and fire would go out. Called Choice Home Warranty in the AM, was fixed by 4 ish PM, same day! Cannot beat that!

Excellent representative for CHW! Explained in detail the product, answering all my questions and provided me with an outstanding policy! Thanks for your excellent service!! I was very impressed with your knowledge of the product offerings! Looking forward to a long relationship with CHW! Henry **

They were on time. WELL within the window they gave me. 11-3. They arrived at 1145! Were professional, fast and explained what happened. Even gave me tips to prevent anything else minor from happening. They were done so fast. Just above what I expected. Thank y’all.

Received a call from sales representative Patrick who was very insistent on getting my card number to start a policy without me seeing any information regarding the policy details. He continued to try and sell me additional years etc. which yes is his job but truly felt like I was dealing with one of those scammers. He hung up very quickly once I gave a firm no on paying extra years upfront. I then received an email with my policy information and my address was wrong. If he wasn’t so quick to be in sales pitch mode, he could have gotten the information correct. Whole experience left a bad taste in my mouth.

Very fast response!! I submitted my work request in the evening of 30 Nov 2022. I received a call from the technician in the A. M. the next day. Repairs were completed before 11:00 A.M. Great and expeditious work.

Not happy with service. Plumber came out stated septic backup. Still waiting for septic to be pumped out. I could use my own service but I am required to have ANOTHER inspection by septic company and submit it and then wait for approval. Unreal. Plumber already stated septic backup. Can not use water cause it will back up. Very disappointed with this. Nothing but problems with Choice Home Warranty.

On December 1 I spoke with Clarence in reference to joining Choice Home Warranty. On our phone conversation which took two calls because I was not aware of my plan I had just signed up with. I also needed to add coverage. He was a bit quick and lacking respect and being cordial.

The LG technician was great. Choice C.S. However is not great at all. I was disconnected several times. I was put on 30 plus minute holds 5 to 6 times and my issue is still not resolved. My service charge went up. My monthly charge has now gone up. Never got a call back from the resolution specialist. No appointment set for resolution. Terrible service.

I searched top recommended companies for home warranties. I have had AHS for the past year and have not been satisfied with their contractor and then they raised my monthly premium without notice. I contacted Choice Home Warranty and was quickly assisted in starting a new plan for more coverage at a better rate! My plan does not begin until Jan 1, 2023 but I am looking forward to a much better experience.

I joined CHW because of the great reviews I read but I have yet to receive this excellent service. Before I put in a claim back in August I called first to see if it was covered, I was told it was, however when the contractor came to my home not only wasn't it covered this contractor was not who was listed in service contract but instead someone the initial contractor sent to do the work. The actually contractor was not a licensed plumber but instead a handyman had no website just a Facebook page. The '"contractor" didn't complete the job correctly and I had to called an actual plumber. This was just a simple shower faucet replacement that ended up costing me more money than it needed. When I mentioned to CHW they were appalled that the contractor they hired sent someone else but didn't really do anything about it other than say they would have the initial contractor removed from their services.

The service tech came out as scheduled. All parts for my dryer were approved by Choice Warranty. I would highly recommend this company. I have used other companies in the past and they were not dependable. I am very satisfied.

Best Home Warranty. As a Realtor I always recommend to my Buyers to buy one for their home and to Sellers I recommend to offer one for the Buyer. The reason I do that is because I have tried other Home Warranties on my own property and found out the Choice Home Warranty is the best with the best service every time. I am very satisfied with them.

Incredible policy, covering lots of items in your home. From HVAC to the faucets. Fast and reliable vendors. Take a very fast time to approve the claim and send the vendors. I using it for each my transaction and my clients are very happy as well.

The level of dissatisfaction, lack of professionalism, and general disregard that Choice has for their clients is comparable to going to a store, buying a product and leaving the store without the item. To speak plainly, they have not followed through on a single warranty call for the entire duration that we have had their "services". The company appears to allow anyone to sign up and offer their specialty without being screened, dispatches them to collect the deductible, then NEVER follows up to complete the repairs.

So, my first claim was denied. It was a simple toilet replacement. I feel lied to by sales. Not a happy first experience. I was assured preexisting conditions were covered. The sales person made it seem like the age of my home was not an issue or how the original builders did things. My last warranty company was more forthcoming. I'm thinking of changing already..

Wesley was so prompt, skillful and polite. It was a very impressive service experience. My husband likes to watch service technicians work which I think is rude. But Wesley welcomed Mike’s interest and even provided a step by step description of the testing process, diagnosis, and repair.

I really appreciate the professionalism of the techs who came out to service my refrigerator and washer. Both gentlemen demonstrated the expertise to assess and repair the issue with my washer. The tech is returning to address the refrigerator once Choice approves of the return visit.

Michael was very professional, thorough, and explained the plan well. Thank you for offering the senior plan and my being a member till 7/1/2026. This gives me a great peace of mind as I know when I have items at home fail, I am covered and will be covered. Thank you.

The repair person was excellent in all phases. Confirming appointment, arrival time, repair itself, and speedy service. I would recommend Choice to everyone with a home!! They did everything they could to get my dryer fixed immediately. He was excellent

I am beyond please with Choice Warranty. They are extremely professional, prompt and efficient. They have always resolved my claims very quickly. The monthly price does keep going up every year, however, I do not mind paying the extra money because I know that this is a reliable company who will fix my appliances when needed.

My bathroom sink that drains from my kitchen and laundry room got completely obstructed on a Friday about 2pm. I called and was told to stay by my phone because someone would be contacting me In less than an hour. Friday turned to Saturday and then Sunday with no word from anyone. I kept calling and was told over and over again that they were diligently working to locate someone. Well, Monday morning, after using every towel in my house sopping up water and not being able to Launder them or wash a dish, someone was on their way WEDNESDAY. Yes 5 days. WTH. So, now I know if I need anything, you're available Monday thru Thursday. The technician who came was wonderful.

The garbage disposal has a leak need. It to be replace. Also wasn’t working. I have to paid 45. For the visit it the technician and 75.00 for the part you suppose to replace that part for free. I am very disappointed. Choice never take responsibility for anything.

This was 3rd time for same issue and this one never quit until issue resolved. Prior fixes did not have the equipment or gave up. While ever so pleased with the service I am not pleased with the warranty service or lack thereof.

I was so happy I bought the Home Warranty. The spring broke on the garage door. I went online and notified Choice Warranty. Within 2 hours I received a call that from a repairman. Someone came and replaced it the same day. Great job.

Weathertech service was wonderful. Great contact. Fast repair of air conditioner. Diego was knowledgeable and friendly. Would definitely recommend. Choice Home Warranty handled the request quickly and we are very happy. The company was in contact with us before service and arrived on time. Diego was very respectful and professional.

My experience has been horrible with Choice because they failed to properly warn or inform me of a limited liability amount of $500 prior to service being rendered by the technician. The resolution representative was the rudest and couldn't explain how the company Choice contracts with doesn't have a guide to charge within for services rendered. Choice should not decide on a provider who likely will charge more than what will be covered under a customer's plan per policy. The customer should be given an option to choose whom they'd like to use for work if there is no negotiations of rates done with the technician in Choice's contract previously. The technician of Ray's Repairs was late but he provided great service upon arrival. Therefore I'm completely happy with the technician.

This Technician, that came out for my Dryer's 4th repair, was quick and efficient. Best Technician so far during my entire time with Choice Home Warranty. Please send this Technician out for all of my appliance repair needs. Thanks in advance for your cooperation!

The technician checked the dishwasher thoroughly. He determined that the timer was broken. He sought to find a replacement part at four locations. No replacement part was available. So he concluded that the dishwasher was beyond repair and recommended that I replace it. I agreed.

Once we finally got an appointment was happy with technician, but I wish Choice could find a better way to set up appointments. You always make them when I am at work, and the phone number I call to change them is automated and broken and I could not get a person to help me. It took 3 times with Choice to get the technician to some out. I realize not all of this is your fault, but I would prefer just the info and not an appointment I can't get to.

I was extremely pleased! Mike ** Is one of the best, he knew immediately what the problem was and fixed it very quickly. Came out during a holiday weekend and did an amazing job. I would definitely refer my friends and relatives to Choice Home Warranty. In the past I did not have a very good experience with Choice, however I am extremely pleased with the improvements.

Thanks for helping change our home warranty. Our new Choice warranty will cost $300 less than the service we formerly had, which jumped that difference in ONE YEAR. We appreciate your cost compassion. We look forward to seeing why Choice Home Warranty is the top-listed service of this kind in the US.

Luke was great! Seniors need a matter of fact kind of sales person., and not pushy or hard sell. He made us feel we meant something to him. Maybe that’s why he is a supervisor. We hope our relationship regarding feeling our home amenities are covered and Choice is there for us if we need them. Please commend Luke and we hope all of your staff follows his pattern of professionalism.

The repair shop called, let me know what time frame he would arrive, called when on way keeping me informed. Repairman was polite, friendly, quick. Repaired refrigerator and cleaned up mess. Reassembled and instructed how to clean grill when I asked.. I was impressed with the quality service.

Nothing is covered under warranty. Make sure you read the fine print. Exclusions galore. Would not recommend. Look around before purchasing one. The contractor they sent was very friendly, explained everything to us, and did everything very quickly. I would recommend him.

I HAVE BEEN WAITING ALMOST TWO MONTHS FOR TECHNICIAN TO REPAIR KITCHEN FAUCET. Did get electrical issues fix after 4 weeks. Did have a service co that was ok'd to do both jobs but canceled day before because stated lack of payment for past work.

I called to request this home warranty service, referred to me by my military buddy, the agent was able to give me a clear and concise overview of this home warranty system, how it works, coverage details, and the totals savings involved (this is really what's great about the plan).

Great company. It just took a while to assign a technician to come out to diagnose my appliances. They did give me the option to pick my own technician but that takes too much time out of my day. The technician finally came out, diagnosed the issue and Choice offered me a gift card from Lowe's.

I have been charged on my card for 6 year contract that I have not received any email or confirmation yet. I am concerned the validity of the order placed, I need confirmation sent to my email about the coverages in detail and the guarantees placed, Thank You.

At first I was disappointed because of lag in communication. However the technician from Air Choice consoled me by his professionalism. I appreciate your response to his diagnosis. I do however have concern about the refrigerator claim. It has not been resolved but with this situation I feel confident that it will be satisfactory.

You refused to repair or replace my latest reported problem claiming no maintenance or poor upkeep on system. Rust was reported so you declined repairs. I live on an island that has constant salt air in the atmosphere and rust does occur and my system is 20 years old. I had it check every year since it was installed and was not negligent in its upkeep. Your refusal just means that your company just SUCKS..

Edison helped us even though you denied the claim. He still followed up to fix the issue. Hopefully he comes back to put in the part that he ordered for us. Would recommend him but prob not your company again.

Garage Door repaired as promised. No issues with service provided. Although it did take two trips to complete the repair the technician arrived as scheduled. Would use the tech for other household repairs. First time using my warranty and happy so far.

My washer was leaking but the technician find evidence of the leak but not the source. He said could it been from the soap dispenser because he saw some water marks. I agree with the service provided. I like the way Choice managed my request this time. It was prompt and professional. I bought a washer tray and I put it at the bottom of the washer in case the water leak comes back.

I am Disappointed at time it took for Choice representative to contact a garage door company. 7 working days which equals 2 weeks. The technician was great. I'm glad I have a home warranty policy that saved me the expense. I do hope that your payment to Veterans Garage Door Company is paid in a timely way. Thank you.

Choice makes it easy to report a claim and is always prompt in finding service technicians to come out. I do dislike that when they find one an appt date and time is set up so many times I have to contact the tech to change to fit into my schedule (usually push it back a couple days). The Techs always are professional and knowledgeable.

Been right at a week with no A/C or Heat. Y’all has Copland Air come out. Coil had a hole in it. He called me & said it y’all wasn’t covering it. Witch I totally disagree with. So I now have to wait until a claim adjuster to call me on Dec 5th. 35% last night with no heat. I have been a long time customer of y’all never been late on a payment. I have had 1 claim with y’all. I don’t abuse this coverage. I have paid off several items out of pocket. I just need this taken care of ASAP. I have a new born baby on the way.

I've had only one positive experience with Choice HW. That was a simple circuit board replacement for my Jenn-Aire Oven. My Samsung refrigerator ice maker is still not fixed after several technicians were dispatched. The parts for the repair were never ordered! I've had to verify and reverify that my COVERED appliances were not under warranty. I would not recommend CHW to anyone! Seriously, I'm surprised that they are still in business! Now they want to give me only $547 for my Samsung washer. I'm done! They got their money and I got very little in return.

Updated on 12/10/2022: The repair was very knowledgeable about my unit and repaired it in a timely manner. He ordered a part and said he would be back to finish the job. He checked the unit thoroughly and left my place neat. I would definitely recommend him to a friend.

Service provider was professional and explained the issue and got it taken care of quickly. I do wish the service provider would be assigned quicker by Choice, this makes getting the service started slow. Once the provider is assigned the work gets done smoothly.

The technician that came to my house was very knowledgeable and efficient in his work. He completed his work quickly and after discussion about some maintenance that was not covered by the warranty, I agreed to the extra cost. He was very friendly and helpful to maintain my system.

I'm happy with Choice Warranty so far. I've had them for 3 months and they've taken care of the three issues I've had already. Technicians have all been good. I would recommend Choice warranty for your warranty needs. It's easy to submit a claim and you can reach a human when you need to talk to someone not an automated system.

I had a broken Faucet in the kitchen. I reported it to Choice Warranty. I received a call from Desert Rain Plumbing, an appointment was set, Matt was the technician who came to my house. Matt was professional, clean, and knew his work. My problem has been resolved. Thank you.

Quick answer to issue with the disposal. I was given choices for a faster service but waited to work with one of the companies that Choice uses. Repairman was very nice, explained everything and was very nice to work with.

Tech was terrific. He came quickly and did a thorough job of investigating the problem. He was courteous and respectful. Even called the next day to see if everything was under control. I would recommend Fiore LLC any time to do sewer plumbing, etc.

Not a big fan with your automated phone service. Took me 8 minutes to get the claim made. Kept asking the same question over and over and starting over from the beginning. I got very frustrated, keep repeating what my answer and it would just start over.

I had an issue with my toilet so I put in a claim with my home warranty service. They immediately set me up with a technician and he came right out and fixed the problem. On time, courteous, and knowledgeable.

Your advertisements never mention age as a condition for doing repairs! You refused to do work on 2 of my ductworks because of their age. They did not collapse! If you continue to refuse to do the work you advertised, then I will have to find a company that is more honest with their customers and do not reject promised work.

My last service request for my thermostat. The first company, I am not sure of your process, however, the last few times I submitted for HVAC, this company always seem to get the bid. This last visit the technician was late the first day, rescheduled to the following day and still showed up late and was aggressively rude. I had to ask him to leave, which he reported it as a missed appointment. The second company that came, Jackson Unlimited LLC was excellent, very respectful and timely. I share this because I would like if there was an option for the customer to select the company they would like to work with based off past experience with certain companies.

Tony was great with information but it was a lot to keep up with during the call. The only thing I wasn’t happy with was not being able to send me any info before agreeing to your service. I trust my brother in law’s recommendation.

We have used the warranty twice and terrible each time. 1) First time was for an AC unit - they will not cover anything so don't bother. Wait times were horrible (They say 24hr service but that is also a lie! They let you put in a claim online 24/7 but that is the extent of it).. Pricing by their vendors was through the roof and 3x more than someone out of network for the same unit. 2) Our water Heater started leaking.. They say coverage is up to $3000, but what they don't tell you is they don't pay for the new installation AKA 'modifications to make sure the new unit is installed correctly' in a brand new house. Save your time and go with someone else.

Mr. ** was thorough in answering my questions. He was also patient with me. I just pray everything he said turn out to be real. I've been tricked before. There was something about him that made me trust what he was saying. I will let my sons go over the policy with me. He said I had 30 days to change my mind.

Person tried to be very helpful and was patient but his accent was at times difficult to understand. He also kept calling me sir even after telling him my name and that I was a women several times. But again he was kind and helpful.

The whole experience was 5 star from start to finish. Our agent was super helpful, and the techs that did the job were courteous and knowledgeable. I would highly recommend both the agent and the techs to anyone needing help!

Abraham ** was extremely professional, polite, well spoken & easy to talk with, non-aggressive, knew his product inside & out, and a Account Manager representing your company!! I'm hoping any claims I may have in the future will be a very positive experience as I had today with Abraham!

The technician was super informative, and let us know when he would arrive and friendly. He was able to fix my dryer on the spot and cleaned up after himself!! I was worried it would take longer because of the holidays. GREAT JOB!!!!

Choice provided a quick response for my service call claim. The technician was very professional and knowledgeable about the issue and quickly fixed our leak. I would recommend Choice and the service company Rooter-Chris Plumbing & Drain to a friend.

Brandon, in the New Jersey office was very helpful. Very informative and patient with all my questions. Customer service was stellar and as a former 30 year business owner quality of service is very important to me. The fact that there were was special promotions offered made it more comfortable for me being on a fixed income to take advantage of your program.

I have contract that says C/AC is covered. Had 2 Techs that said unit has to be replaced. They denied the claim 4 times. Without C/AC, we have no heat & it’s December. We are both handicapped, seniors & on SS.

Service (except for the man who came - Cory) has been Awful. I paid $3,000+ August 2nd 2022. I was told I would have peace of mind and if I had a problem a tech would be sent within a day or two. It took SIX WEEKS before one came!!! I called repeatedly, mostly there was no reply, or I was told, by the robot answering machine to press 2 and I would get a call back. No one EVER called back. NEVER, It was also suggested I go to the site, where I filled out a form and was told a rep would contact me shortly. I sent AT LEAST 2 DOZEN EMAILS AND WAS NEVER CONTACTED. NEVER, NOT ONCE!! Still have not had an answer to any of my questions or e mails sent. I made my claim on October 20th 2022. Service done SIX WEEKS LATER!!! What if it had been a refrigerator? Or heat?

Garage door claim - it took CHW so long to respond I had to pay the bill and get credit back from co. AC - it took 3 weeks to get replaced last summer in 90+ temps. Stayed in hotel 5 days. CHW replaced high eff. With base model and still I had to pay $2900. Bathroom toilet plugged 5 days before thanksgiving. I was told my wait would be 10 days. I had to beg to get service sooner. Family was coming for thanksgiving. Totally not satisfied.

Our furnace quit blowing warm air. Brandon from Hill's Electric came out and diagnosed that it needed a new electric board. It took about a week to get it because it had to be ordered, but he put it in in about 10-15 minutes. He waS very knowledgeable and very courteous.

Great customer service and very Helpful. She answered all of my questions and was very knowledgeable. The email with policy number and claim number was sent to me in less than five minutes. I have Choice home warranty for the last four years and I’m very pleased.

He knows exactly what the problem was. He explained in detail what is and what is not covered by the warranty. He has a an excellent customer service. He came in on time. Yes we would recommend to a friend. Very reliable company.

The person I worked with was very friendly and knowledgeable and gave me numerous options. Asked if I was a senior citizen and I told him yes. He then gave me options that were less than for a non senior. Signed for 3 years and feel comfortable now that all of the items in my house are now covered! Gives you peace of mind.

Too much automation on Sears Home Services Network. Never had the opportunity to speak with a live person. This caused me to have to reschedule my appointment to a later date. After rescheduling my appointment was late in the evening. It should have been scheduled for early morning.

It was a pleasure to talk with your person. He was very professional and organized. I do appreciate your promptness in getting my e mail, it was there right away. If in the future, I need I need your help, I hope all goes as well. Thank you. Mr. **

Technician (s) arrived on time. Were professional and friendly. Identified problem, coordinated with manufacturer, acquired new part. Returned the following day to install and test the operation. Furnace is working again. Was concerned that it took five days without heat before your techs arrived but everything worked out. Thank you.

Very friendly. Time frame was 11-3. Called earlier than I thought they would. Arrived early, did waste any time. I like a person that shows up timely and doesn't have you waiting all day. Explained process and I was pleased with service.

We were sure our 17 year old microwave was done! We weren't looking forward to shopping; weren't sure we could get one that would fit and blend well with the other appliances - plus the time involved. Then came the Sears service people - fixed and running in time for Thanksgiving!

Choice has been a godsend. Their website is extremely simple and to the point to use. Contractors for the most part are knowledgeable and respond in a reasonable time. I'm older and can't make a lot of repairs like I used to and it's great to have someone that can help keep our home in shape.

Call answered in timely fashion, technician responded on time. Now after approving the additional charges, I’m waiting for the work to done. This is a 3 step process. I would like to see if we can get that reduced but, I’m glad having to talk with a human being in real time instead of a computer beyond the 1st step.

Sears tech didn't know what he was doing and totaled our washer. Have yet to receive a check for 1/3 replacement value. Blue Thunder Plumbing, on the other hand, gave us priority because we had no hot water. Replaced sensor same day. Tech was very nice and professional.