Choice Home Warranty Reviews

So far, my experience with Choice has been positive. Enrollment was simple, short and very affordable for my small budget. Hopefully I won't have to use my warranty plan, but if I do, at this point I feel comfortable knowing I have this plan.

CHW was unable to find a technician for a Saturday call. They gave me an option of waiting or finding my own tech. I found a tech - he arrives about 3 hrs later - eMailed a quote to CHW from my home - 10 minutes later I had the approval w/ a check to be mailed in 30 days. 3 hours after that the work was completed and I took a shower. Thanks, CHW.

Charlie was very pleasant to deal with as well as being knowledgeable and courteous. He was able to address any questions or concerns that arose while choosing the right coverage for us. We were able to complete the transaction with just one call. Thank you.

I had a great experience with the serviceman who you sent out to fix my broken spring on my garage door. I was able to file the claim and have service the same day and it was Sunday. A very happy customer! It works great now!

I was looking into a policy but changed my mind at the end of the conversation and I was taken advantage of and the company still made up a policy for me and without authorization he stole my hard earned rent money total of $495.00. It took me lots of calling back about two hours the company Home Warranty until I found someone that had a heart to help me out. The issue still has not be resolved yet. I will positively wait and depending upon one of your many employees to do what’s right and return my money so I’m able to pay rent. This happen 9/13/2021 at 10:21am. I will strongly not recommend this company. No way!

Had to have a new air conditioner, you paid nothing. Only good thing is the technical came out promptly and I got the new air conditioner the next day. However, you didn't pay anything, I'm stuck with the payment after having your insurance that was supposed to pay for new air conditioner!

Consumer Affairs was wrong on Choice Home Warranty. Based on their ratings and comments we switched from 2-10 and it was a huge mistake. Our garbage disposal started leaking. At first the service was very good. Very quick response, plumber was out within 48 hours. It was a little odd that he had to come from Phoenix to Tucson (do they not have plumbers in the Tucson area?). Told us that it had to be replaced and would submit the paperwork. When we heard nothing from either CHW or the plumber we called and were informed the plumber had not submitted the diagnosis. CHW told US to contact the plumber which we attempted to do several times. Phone calls were never answered and message box full!! We finally after several days we were able to reach the plumber who stated that indeed he had submitted the diagnosis and was awaiting approval and he would follow up.

I did not get a person on the phone, but my claim was taken by the service. I received an email confirming they had my claim information. Can’t comment more than that. That part was very easy. Just waiting to get a call from a service technician.

Range will not turn off. Wait time for assist was short. Very helpful. This policy is new for me. Purchased condo August 13, 2021. Pleasant surprise to find out that I had a warranty till 2024. Would gladly recommend your company to friends and family.

The price per month is very reasonable. I called last week about my heating system and someone will be here by Thursday. Very friendly reps and I'm very happy so far. I wish all my family and friends had this company. I sleep better knowing I have them. Way less stressed!

My air conditioner stop working and started again 7 hours later and stop working again, that's when I contacted my Choice Home Warranty. The customer service person who help me on the phone was very knowledgeable and helpful, thank you very much.

Recommend. I have been with a lot of different companies. This far home warranty been good to me. It’s like everything been going down on a daily. Home warranty been holding their end by sending out Good tech. to come out to fix any problems. Thank you home warranty for being there for me and my family.

I was at work but, the technician called me and kept me abreast of the issue. I was made aware of the problem, the repair needed and he even sent me a picture of the completed repair. He was really professional and thorough and I also loved the fact that he didn't leave a mess behind like most repair technicians. Thanks.

Mr ** was on time, very respectful, and very professional. Not that he needed to, but he explained everything he was doing as he repaired by water drainage issue. I would definitely use him again or recommend him to anyone else.

I bought the 5 yr package to get the discount. I did get a new washer the first year, but in 2018 my a/c broke and the part wasn’t covered so I had to pay for it. Now my a/c broke again and they are denying my claim saying damage due to rust isn’t covered! I consider that normal wear and tear! Waiting to talk to an agent.

The repair person came during the window of time given to us. He was able to diagnosis the issue with our oven. The starter was the problem and was able to replace the part in a timely manner. The whole process was about one hour.

Electrician was very professional and had issue fixed within 30 minutes. Electrician called prior to arriving and made sure I was allowed to inspect his work prior to leaving as well as asking to see if there were any additional issues that needed addressed.

The technician was very knowledgeable and professional. I would recommend Brian ** to anyone. Brian explained to me what needed to be done for my ac to run efficiently and effectively. I have never experienced anyone so thorough on any type service call I’ve ever made.

Submitted a claim for service due to oven not working. Within 24 hours I had a service tech here to fix it. No issues or questions concerning the claim; just made sure it was fixed quickly. Glad I had this home warranty.

Flow Masters Plumbing went above and beyond to unclog our master bedroom's shower drain. The technician removed the hair that was deep within the pipe, he advised us to use Liquid Plumber when we notice a slow down in the water going down the drain, and he provided us with an easy way to pull up the stopper. Great job! Thank you.

My washer stopped working. Choice Warranty found a company to fix it for me for just the cost of the call to check it Which $75.00. Doesn't compare to what it would have cost me to just have someone come out to fix it. It would have been an extra 130.00.

After previous repair claims have been denied, I was pleasantly surprised to have this one covered. A reputable technician was sent out the day after the claim was made. His report submitted to CHW was originally denied. But after I called to try and find out why the claim was denied, It was later approved, And the repair was successfully completed. I am happy and relieved to report a positive experience with this CHW claim.

Choice Home Warranty was referred to me by a family member and I sincerely love their service. Their representatives are timely and knowledgeable of their services, their claims and processes are timely, their contractors are professional, and Choice Home Warranty truly deliver on their business. I would (and have) recommended this company to anyone looking for this type of coverage. You guys are Awesome!

Genuine sales contact with customer service representative, Jimmy **. I am a senior citizen and Jimmy was clear, concise and made the sign up experience painless. Wish all my calls were as pleasant. My home is reaching that 10 year since construction anniversary and little things have already started happening, so I researched to the most recommended home warranty for my state and it was Choice.

The technician was great. Unfortunately Choice business practices don’t match up with their marketing practices. It odd that Choice had the warranty on the condo prior to my purchase, I had a licensed inspector inspect home and my claim gets denied as it was considered “pre existing condition”. My view is normal wear and tear, we differ. Example: Marketing: DON'T WORRY. Reality: What’s NOT covered is more than what is covered.

Very pleased with service. Was kept updated on arrival times, technician was polite, attentive to my questions and kept me informed as to what he was doing and why. Unit was repaired in less than 40 minutes and house had a/c back running.

My A/C unit stopped working so I called Choice to send someone out to repair my unit. They did but the technician stated The compressor is gone and I will need a new unit. The claim was denied because y’all stated I did not do the proper maintenance on my unit. This is a LIE!!!! I’ve been a home owner for 10 years and has always had my heating and a/c unit serviced every year. I’ve been in my home for 2 years and had a professional a/c company come and and service my unit.

My washing machine was leaking and not draining the clothes. This was my first service call with Choice and the experience was excellent. Upon my email for service request, I got call back and a technician was arranged. The technician visited was very knowledgeable and professional... His troubleshooting and resolution completed on his first call itself. All good...

Our technician was early, polite, hard-working, and knowledgeable. He was patient when it took 45 minutes to get a response from CHW about replacing my garbage disposal. He was kind to my child. His boss worked with my schedule so I didn’t have to take time off work.

Hi my name is William. When I first received a call from Choice Home Warranty, it appeared it was a fraud alert! The individual hung up on me when I asked for their website. After denying the next 5 callers, I finally gave in to one of the sales person. They made me a great deal, cheaper monthly payment and half the service charge of Total Protect. I haven't seen my policy yet, but hope to view a copy soon. I will see if the introductory offer is increased after the first year.

My. Service Rep arrived within the allotted time. He was very well trained in customer service as well as tech service, the problem was quickly diagnosed with parts ordered and the repair date potentially set. Will keep this company and recommend it to all my family and friends.

David did a Very Professional service repair on our home central A/C. He was extremely polite and dedicated to his work during the entire service call. David even did follow up 5 hours after completing the repair to make sure everything was working properly. I would recommend David for any future Choice Warranty Service Calls.

For two years I did not need CHOICE and I thought "Why did I EVER GET A WARRANTY"? I am sure glad I did first it was my stove and they came right out but the part was not available and they stood behind their claim and ended up helping me to get a new stove! Two weeks later, my refrigerator quit working and now they will be sending out a repairman soon. I am confident they will get it fixed for me. All the repairmen have been excellent! Thank you Choice Home Warranty!

It took 12 days and multiple calls to get someone to the home and then I was told sensors were not covered. I am a Real Estate Broker and chose this company on the referral of one of my clients but am not sure I would recommend to my buyers.

Wayne the tech was outstanding. He knew exactly how to diagnose the problem. He ordered the parts and set up an appointment to do the repair, He was well educated in his field, had a nice personality, was pleasant, courteous, and respected my property. Thank you. Leonard

A/C repairs, leak causing dry wall damage and thousands of dollars in home repair. Called Choice Home Warranty, got a company dispatched who was not competent to solve the problem. Issue recurred and more water damage in the house. Called Choice, was asked to hire my own contractor as long as they are licensed for immediate A/C repairs. I did that and initial invoice came out to be $900 that I paid out out pocket. And more repairs worth $1800 are needed. Called Choice, was told they don't work with other licensed contractors and will not reimburse or authorize my hired company for fixes. Their dispatched company is not competent to solve these issues. Wasted home warranty premiums and lost hundreds of dollars in this process.

Florida Garage Door repaired the broken part. Mike did a good job. Though it took 4 days before they could come out to repair my door. Other than that, we are satisfied with the work. Considering with not enough help and Covid it is to be expected.

We received a call from an AC rep the next day after we reported the problem to the claims dept. He came out the same day and got us up and running again. He seemed experienced and professional. We were happy with the service, and would use him again.

Kind of disappointed that could not find a Plumber for my service area. I ended up getting my own handyman. Lucky his finish price was cheaper than the service call would be. Will try it once more. If I get the same result, will probably cancel my subscription.

I have had several claims and they’re all handled in a professional manner. All of their service companies have been very good and professional. I file a claim this morning and within a few minutes I was advised there would be a service company here within 24 hours.

I received an email stating that I would be required to pay the technician $85.00 upon arrival. So I called CHW and inquired about the service fee. The representative reviewed my account and corrected the error and apologized about the error. I was grateful for his assistance and his professional demeanor.

I would recommend CHW, and I also realize all of this happened over a "long weekend" - Labor Day. We received email, etc. but I never did talk with our representative for the claim. All I wanted to know was if we could go somewhere else to purchase our washing machine, and not use Lowe's gift card. I called and talked with a rep. He immediately got it approved and we have ordered our washing machine with the understanding that we will receive our check in 30 days. The amount approved was not the issue. It was where we could go to use it!! Thank you.

This claim should have been resolved months go. The 1st tech CHW assign diagnosed the issue. CHW declined the work order. Since then it's been a series of unqualified technicians that either don't make the appointment at all or are AC people hoping to make a few extra bucks but have no Idea what they are doing. After enduring 3 of these failed assignments I was offered to find my own tech & be reimbursed, Our factory authorized tech diagnosed the problem. Could order the part from the manufacturer. It would be here in 3 business days. CHW said the part was not available. Canceled the work order??? Then assigned a case manager Andre ** who automatically set a call for 2 weeks in the future!!!! I have called & emailed him. NO RESPONSE AT ALL.

The tech arrived within the time frame, called to let me know he was on the way. He was friendly and helpful. Finished the job quickly and gave me information on what he repaired. Service was scheduled quickly. Very happy with the experience.

I'm not pleased with the hoops one must jump through to get a claim approved. When the original issue occurred the service technician was only authorized to change the fan motor even though the technician told Choice Home Warranty the outside unit needed replaced. Instead, we had to ENDURE THE TEXAS HEAT in the middle of August WITHOUT air conditioning! Once the initial repair was completed within a week we had to reopen the service request as the AC was out again. There were a total of 3 AC break downs in the middle of August and we had no AC! On the third time it broke down replacing the outside unit was approved. Then it took over a WEEK for the technician to get the inside and outside units so he could replace them. Have you been to Texas in the middle of August? It is VERY hot here.

Parts on order for completion of the job but happy so far with technician (Michael). He was knowledgeable and was quick to diagnose the issue. I would recommend him and use him for future appliance issue. I'm confident in resolution of my issue.

Your company sucks. It is fraudulent in what it says it will do and no one should hire you. I want my money back because you wouldn't fix or replace my water heater. I WOULDN'T RECOMMEND YOUR COMPANY TO MY WORST ENEMY.

Response time was fantastic - much better than previous insurer. Technician chosen was EXTREMELY knowledgeable and courteous. Claim resolution was fast and smooth. Overall, service was excellent, smooth and efficient. Would recommend Choice as provider to anyone.

My only issue is with CHW for scheduling the appointment for 5 day out from when I reported the issue, I was able to call the AC vendor and get them to come the next day. They were very accommodating, and quickly resolved the issue within 15 minutes of arriving at the house. I would use this company again for their quick response and quick repair.

On time arrival of technician. He was polite, well dressed, and was able to diagnose the problem. He explained the process he was aware of with warranty services. The company sent out a tech with the know how regarding dishwashers.

My claim remains unresolved and I am not pleased with the service I’ve received. I do not recommend Choice Home Warranty. If you purchase a plan from their website, you do not get the same level of coverage as folks who purchase through a realtor.

Feedback was good. The lack of service was due I think to the call being placed on this Saturday. I was given an option to seek other service. But that is usually a difficult task on weekends. So far I'm satisfied with the service.

Joe from Rescue Rooter Pros was professional and quick. He handled our problems, answered our questions and was very courteous. I would recommend him to anyone. As an older person who no longer can do the heavy lifting of home repair the home warranty gives my wife and I peace of mind.

The technician who came to my house from Cardinal Locksmith was amazing. He was in contact before the visit and adjusted his visit to best work with my schedule. He took his time and really knew what he was doing. He let me test the locks myself before leaving and was extremely professional. I would recommend him to anyone needing a locksmith!

The Plumbers Came In And Put A Connected Pipe Underneath The Bathroom Sink! They Worked Fast / Clean & Professional. Told Me In Details About What They Were Going To Be Doing! They Cleaned Up Their Mess When Finished! I Was Most Satisfied.

Plumber came in. Did a great job. Was very friendly and we could tell he really knew what he was doing. We have had other home coverage providers going back to the days of Sears. Choice made it look easy and we really appreciate it. I would definitely recommend him and Choice.

Choice warranty was quick to set up an appointment for a technician to come out. Do All Services were responsive, prompt, courteous and professional. We are very pleased with their work and we would definitely use them again. Thank you.

Need to be quickly on making decisions about replacing A/C, dishwashers, etc! My A/C went out twice in Aug! 10th and 30th. Was without A/C until Aug 18 (8 days) it was service, came back on! Worked until Aug. 30th,! I called and reported the issue, No cool air, blowing hot air out just as before! The temp. has been in the high 90ies inside the house in the high 80ies! I have been without A/C for 12 days! It is still out! It has been 12 days! I am 80 years old, I hope you understand how important it is to get a Claim taken care of ASAP. Especially the A/C and Heating in summer and winter! You have approved to replace my A/C unit, which I am so grateful for! Hopefully very soon it will be fixed. Sorry for the lengthy description! Sincerely Ellen **

Experts came to my house. Have me very soon after I put the in the claim. They did great job. Arrived promptly. Earlier than expected which I appreciated. Worked very neatly. Repair was very well done. Fast service. Two service men came. They so very professional.

I was very pleased with the repair of my toilet. The technician was professional, prompt, and knowledgeable. He explained what was wrong with my toilet. He quickly assessed the issue, made the repairs, and was on his way. He had the broken part already on his truck, so it made the repair quick and easy.

He diagnosed the problem right away. Unfortunately, was not given authorization to fix the issue because he needed to clean out the roof vent where the stoppage was. This was disappointing. The previous plumber tried to fix the issue, then cancelled on me 4 times to come back out. His name was Jeff Clog Busters and I wouldn't recommend him to anyone. Very unprofessional, 3 no shows without a phone call so I went 3 weeks without a functioning kitchen sink. Sassaman services that came yesterday knew exactly what the problem was and we were able to fix it ourselves.

Tech was polite, knowledgeable, and efficient. He knew what needed to be done and even though he felt a repair was necessary, Choice Warranty has denied service based on a photo that was misinterpreted. The file has been referred to "another person" for further review.

Tech and service call to diagnose was outstanding, prompt, professional and efficient. From start to finish I was handled with care, concern, and respect from initial phone call to choice to when technician left my home. I'm glad I'm a Choice customer.

The technician that came to my house was amazing. He was professional and a very nice person. Got my washer fixed in no time at all. Would highly recommend him. If I have any other appliance issues I hope he’s the one they send.

Upon filing a claim on our A/C system you took a week to get someone out for the first thing. I called another company to check system an had a diagnostic before your people ever showed up. I offered to pay for the repairs and get reimbursement but was told no. So I waited for your tech to arrive a week later. Upon arrival he diagnosed the exact same things I had already told you was the issue. Once the technician filled his report, in less than 5 mins I was sent a refusal for repair claiming power surge had done the damage and was not covered. The Technician never said anything about power surge so I would like to know where in the Hell you came up with it from miles away. Currently I am in the process of an appeal with you but I am also researching the cost of an entire new system. If I go this route I know exactly where $62 a month will be diverted from to pay for it. Because I am dropping your **.

I was referred by a friend who has this coverage and they just had to replace a major appliance. Their cost was minimal to overall cost without this coverage. I decided I needed this coverage. I am glad to have purchased this for peace of mind with out of pocket cost of replacing major things in my home.

The technician and his assistant were A+. He diagnosed the problem as a leak in the coils causing a slow gas leak leading to ac freezing up and not working. Choice warranty decided to go on the cheap and just recharge it instead of fixing the issue properly, so me and my family will be inconvenienced again in the near future when gas leaks out completely again.

The best. Couldn’t ask for more. The repair person was knowledgeable and knew exactly what needed to be done. The repair person was on time, friendly, very neat and left our home clean. We called for a repair on Wednesday and the dryer was repaired the very next day. Who could ask for more.

Not only having a home warranty is highly recommended but Choice Warranty is beyond reproach. Outstanding customer service and hire only the best to provide the services to fix the issues. Can’t say enough good things about my overall experience. Thank you.

The technician was very good, found the problem right away. Didn't waste any time fixing it. Gave us pointers what to do in the future. I would highly recommend him. Great repairman. He was on time, called me when he was on his way.

Do not trust coverage for AC issues. Any defect in parts is not covered and any issue related to corrosion, exposure to elements (which is most AC parts that are outside). You pay for coverage but everything is excluded by these two caveats. I asked agent what would be covered and both the first agent and the appeal agent could not give one example of what would be covered. Additionally, the first agent made a disparaging remark regarding my mentioned disability. Very disrespectful to treat the disabled so badly. I would have preferred the truth upfront that nothing is covered for AC. That way I would not have wasted 4 days waiting on the service company to show up plus another two days waiting for a determination. A total sham! Beware of the AC coverage - well non-coverage!

The fan was not fixed because Willpower Electric did not have the part to fix it (a speed controller). He did have a three speed and not like what was there. Mine was a four speed and looked different. The part is available because I checked. He said he would order the part to my house and come by to install it. His rating will go up once it is fixed correctly. I did pay him so I expect it fixed.

I agreed to pay the price of a new home owner and Troy failed to ask me if I was a senior (71 yrs old) until after I had agreed to the new home owner price. Then he tried to upsell me AFTER I paid which made me furious. I hate sales people like TROY.

I receive great service, the young man was on time, professional, expedient and pleasant, he cleaned up behind himself. He called to let me know he was on his way, I would recommend this company to family and friends. A very pleasant experience.

The technician was very knowledgeable and knew exactly what was wrong & solved the problem with efficiency. Been with Choice Home Warranty for years and very happy with the quick service and able to solved the problem very quickly..I have already recommended them to family and friends.

Excellent service thank you. I would recommend Choice to everyone.. thank you again. Serviceman who came was great and he knew his job very well. Everything was taken care of in a very timely manner and it didn't take long to get the issues taken care of.

He was knowledgeable and courteous. He looked for ways to protect my home. He gave me the information I would need to call in. I got my policy number and his name and callback number for future reference in case I needed anything from him.

I was pleased with service. I have been a member for a while and always had good service ..We had a couple of hiccups but I knew I was a pain. They were still patient and courteous and we never had a problem. They did not go far beyond to rectify it...I would and have recommended this company....

I think the company has better their selves and added more things to fix. I will recommend your company... Customer service is very professional and polite. I will notify my family and friends to at least try your company and let them decide for their selves.

Choice was slow to respond to my first Service Request. After Contractor diagnosed air conditioning pump failure, Choice declined to cover it. Choice informed me that information in Service Report led to decision to decline but will not share the report with me. I tried to make appeal with case manager who refused to share report. When I asked to speak to her supervisor, she informed me that she doesn’t have a supervisor. I highly recommend not doing business with Choice.

Our claim was easily put in and quickly got a technician out here to replace it. I think they were Fair and did a very good job. We found calling Choice Home Warranty was very easy and they put in our claim quickly and the technician was out here from Metro-North and I think they were did a really good job.

Awaiting more info, but Kellier's Services was good. A little late arriving but immediately began diagnosis and resolution. Happy with their service to date. Hope follow-up is as responsive. Overall good service. Would recommend them. Also consider their other services not covered by Choice Home Warranty.

Both of my claims were denied because CHW said the issues were not caused by normal wear and tear. I have 3 independent technicians (who inspected my furnace and air conditioner) who wrote down that the problems were due to normal wear and tear. I appealed, it did no good. On Facebook CHW there are 100's of people who have had the same horrible experience. I will be doing 2 things: (1) I am joining in the class action lawsuit that is in process and (2) I will be taking the CHW CEO to small claims court.

I gave the agent my credit card information and then he came back to try and up-sale me on longer terms before he purchased. I declined multiple times and finally hung up because he wouldn't let it go. I told them before that I didn't want the home warranty any more. He still charged my credit card. If your service is so great let it speak for itself, it felt like a high pressure sales meeting.

Your responding to my problem is very quickly. The temperature in my house right now is 83 degrees. I had to open windows. I’m hoping it’s just the fuses outside by the unit. It’s a new unit y’all covered last year. Thank you.

My stove stopped running; it wouldn't heat up, and on top of that, gas was coming out. I turned oven off and called Choice Warranty, filed a claim, and they sent a technician within a few days. The technician identified that the igniter wasn't working, and replaced it. The oven now works great! I am extremely satisfied with the end result. The whole process went really smoothly. Not to mention that my oven is now up and running!

A tech came out and fixed the problem in 20 min. 2 loose screws and a repair of the on off switch did the trick. He was very nice and it appeared that he knew his profession. I would use him another time if need be.

The air conditioner was blowing cold air on 9/6/21, and by 9/7/21 it was only blowing out hot air. And for Florida in September that is very bad. The company you sent out, very quickly found the problem. Having the part on their trunk, my air conditioner was back up and blowing cold air.

It was hard to talk to a person about my problem with all the audio you have to go through. But when you get someone they are nice and helped me out a lot. The company is good and it takes no time to get a person to do the job.

I recently submitted my first service call and everything went smooth and hassle free. Home Choice was on top of it with updates and I didn’t have to stress out about my garbage disposal issue. I would definitely recommend to all my friends and family!

(I am a bad speller.) The air conditioner went out. The appointment was made to get it fixed. The tech came on time, and in about 20 minutes it was fixed. The tech was very personable and respectable. We talked a few minutes and he left.

The parts are on order, and I am very pleased with the company Choice sent to do the repairs. The company they sent, is the same that I would have chosen to do the work. This was the first time I needed to use the warranty, and everything was handled very quickly.

I placed a service call for A/C problems...the house was not cool. The agent was super helpful and courteous. Turned out there wasn't a problem after all...the thermostat had defaulted to a warmer setting. I cancelled the call within a couple of hours.

Too much to really go into except to say that we were without A/C, Contacted Choice via web for service, received email from Choice for service to be performed on 9/9/2021 between 10-3, got text from Mel ** from Air Care & Restoration that he would arrive @ 10 or 11, he never showed. I called Air Care and they said that Mel was unable to perform the service and we were rescheduled to Monday, the 13th @ 10:00. Please call me @ ** for further details. I AM NOT HAPPY!!! MY WIFE HAS BREATHING ISSUES!!!

The technician was great, courteous and knowledgeable. The problem was my refrigerator. It was decided that it was not able to be fixed. The amount suggested to replace it was reasonable due to the age of the refrigerator. The time needed to send the payment however is totally, totally, totally unreasonable and I will probably not renew the contract with Choice Warranty because it should not take 30 days to send an e-gift card! Really, 30 days for someone to send an email? Meanwhile, I have lost an entire refrigerator full of food and am unable to replace the refrigerator until someone decides they have the time to send an email. Not reasonable.

Robert was great! Good communication, he quickly Rekeyed our locks and was polite and explained to hat they procedure was. We would recommend Robert and Bee Safe Locksmith. Thank you for promptly getting our claim request processed. Thank you, thank you, thank you.

My experience overall was excellent. Keisha was very informative and nice. Would definitely recommend this company. The prices and very reasonable and affordable and would definitely work if you're on a budget. I also like the fact that you can do month to month.

Professional and knowledgeable technician. He was excellent communicator, reliable, personable. Perfect blend of savvy professional with compassion. I would definitely recommend his services to our family and friends. We had great experience and highly recommend Yale Appliances services! Thank you very much for fixing our 15+ year fridge!

Pool service company was great, The you, Choice Home Warranty, didn't read what was the problem and diagnosed filter wrong. Now have to wait 2 weeks to try to resolve. Seems you never want to pay for a claim? Very unhappy with your service.

My repair person name was Gabe, I couldn't have gotten a better person, his performance, and personality was super outstanding, he explained everything he was doing, so respectful, my issue was the bathtub stems, and he asked permission to use the bathroom, even though he was working in there, if I have anymore issues I will definitely use Choice Home Warranty. Thank you for your service.

Thanks for respond immediately to my Claim, and take care My Accounts with you, giving me real Good prices and policy conditions, any other way to find Really good prices, l have my Real Estate licenses and CAM licenses. Let me know any way.

I was initially impressed with the response to the claim I submitted. An HVAC technician was dispatched the next day to assess my unit. It was determined that a component needed to be replaced that was still under manufacturer warranty. I paid my $85 service fee for the initial diagnosis, and then I had to pay a $300 fee to the HVAC contractor to repair my HVAC unit that is covered by Choice Home Warranty and was still under manufacturer warranty. I don't like to see unexpected fees for things like "warranty processing".

Responded the next day and was flexible when they could come out! It was handled very well. First time I had an issue for warranty. Was surprised how prompt it was since it was handled online! We were not able to talk to anyone till the claim was generated.

He was Professional and educated in his field and know what he was doing and answer a lot of questions I had for him. He Did it quick and clean with no mess. I would highly recommend them to any of my friends.

I've chosen CHW for the last 3 homes I owned. Always extended policies (6 years). I have only used them 2 times (for a pool pump which needed to be replaced and a thermostat). I like that they make the process easy and quick. I also like that the transfer of the policies to the new owners of the homes I've sold went without a glitch. I had other Home Warranties before Choice, and once you go Choice you will not want to go back!

The technicians for three repairs were I had in 15 months of coverage were excellent. The plan’s communication very good. The plan itself wasn’t worth anything. The plan always had a reason to deny the repairs Always. Although they offered replacement at very high cost. I purchased this plan for protection and coverage of my covered appliances and Air condition. Instead they would say due to line 7 page 437 they would deny if there was rust on the Outside Air Conditioner. The employees were pleasant and understanding. The plan is worthless. Please refund my money for contract #**.

Tech sent was very knowledgeable and polite. Took time to explain things in plain English so we could understand what was going on. He was thorough and neat. Best part, we didn't have a mess to clean up when he left.

My technician was prompt and courteous in fixing my air conditioner. He knew exactly what he was doing! Didn’t try to tell you otherwise what he thought was wrong. I will most definitely recommend him to others. Choice Home Warranty makes it worthwhile your monthly fees. Because when something breaks down they are definitely there.

Immediate response to my claim. The repair person was out quickly and sadly water heater and sump pump died the day he came so rescheduled following day. Prompt and professional. # 1 in my book. Have another home warranty and filed claim for the 2 issues that occurred and nothing from them. So I had to file another claim with Choice and they responded immediately. For me, I'm cancelling the other one. Choice is very responsive to issues and they deserve a 5 star rating.

The service appointment was easy to schedule. After appointment was scheduled, I was contacted by a technician with availability. The technician was professional, friendly and communicated well. The condenser was deemed bad and Choice made a decision to replace it.

Today was a very pleasing experience when I spoke your sales rep. He was very knowledgeable and pleasant person.. I did join Choice today and look forward to a pleasant experience with your company, should I need your assistance in the future... Thank you.

My claim was denied by CHW because of what could have been the problem. My unit is often cleaned in order to avoid the problems you have mention. My outside unit is on the outside. Please reconsider, I need my unit to be working for health purposes.

My refrigerator and freezer just stop getting cold. I called you guys right away. I was just a little disappointed that I didn't get a next day appointment. But the company that came out was totally awesome! He came in like a refrigerator Ninja! Repaired it, running great!!!

One of the smartest things I’ve done for my home! They have amazing customer service, military and first responders discounts came in clutch for my plan! If you have a new home please please please don’t hesitate purchase a policy and see just how much money you will save! I couldn’t be more impressed with this service.

Carmen couldn’t have been nicer. He returned my call immediately. He was able to come quickly to repair my plumbing problem. He was clean, neat and very personable. I highly recommend him and Choice Warranty. He explained what was wrong and told me what I should and should not do so this would not happen again.

It was decided that based on repair in the long run it was better to replace the unit at 80% of the unit cost given to purchase at Lowe’s. I hope to receive the gift card in less than 30 days that is promised by email.

Albert was very polite and a great salesperson. Pleasure to speak with. Very friendly and did try to do all the good to give me the best rate. When I was filling out the form online I didn’t even have a chance to see what was covered and got a call from Choice.

This was a very positive experience in deciding a warranty for our home. We have had encounters with other warranty individuals who failed to understand my needs and tried to push their product. Sal ** was very professional in explaining what we needed and our negative experiences with previous warranty groups. He explained our policy in layman's terms and our other options in the Senior Military Program. He is a PLUS for your organization. I applaud him and his salesmanship.

Lisa ** was very helpful with information and requests, she was gracious, knowledgeable, courteous, professional, explained everything in detail, providing email for form requests that were needed to complete application, providing coverage items, phone contacts in case I missed something in the conversation, Lisa, again, thank you

I truly appreciated the patience afforded me, as I had many questions for the sales representative. He not only answered all my questions, but, based on those questions, he was able to offer a comprehensive package at a reasonable rate. If their service is equally commendable, I expect I will be quite happy with Choice should I ever need repairs.

Timely and prompt. I had to reschedule the time and they were very accommodating. Fixed the issue and explained the process and the steps they were taking. I would highly recommend this technician for their services and expertise.

Great and experience service!! He came super fast even if it was already past 9 pm and after working all day. Immediately knew what was going on and how to solve it, he had to come next day but everything got resolved. Thanks

Choice customer service and case managers are very friendly. However your choices for service vendors are limited and you cannot choose a vendor. Reason given is that the system is automatic and will not allow you to request a certain vendor or even a previous vendor who you used. American Home Shield certainly allows this type of choice. Also the quality of vendors leaves a lot to be desired.

My ac received service from Choice Warranty for the same issue on August 7, 2021 as today, September 8, 2021. Not cooling and Freon was added. Seventy-five ($75) each call. It’s cooling again as it did in August. Freon was added. A leak test was not authorized by Choice Warranty.

Our AC service call ended up not being something covered on our warranty, but the response time was fast and the repair minor. I generally distrust warranty companies, based on past experiences, so I remain hopeful going forward that any future problems will be attended to promptly.

I was very pleased with the salesman's approach and demeanor on the phone. He was very friendly and was able to handle my request quickly. My daughter and son-in-law are buying our house, in Ohio, from us when we move to South Carolina, and I wanted to give them the extra security of having a home warranty for one year. This will give them peace of mind, knowing that they have this coverage. We are current customers of Choice Home Warranty for our condo which we are moving into. I like knowing that I've got coverage for problems while it's rented and for our fist few years.

The contract is somewhat misleading, for example, the well pump, covered then it limits repair or replacement to $500.00, same with the septic pumping, is it covered or does it have a limit of $500.00 also? I was told the $500.00 is for access or digging. The contract states one time per contract, what is you have a multiple years contract as I do, then what happens. Just saying! Thank You. Curt **.

I was online checking out various options and due to your high rating, I looked at your company first. As soon as I had entered my info, my phone rang. I decided to sign up, because high customer ratings and your prices are very competitive with what I was already paying. I am looking forward to your great service!

I called in my claim two weeks ago and my air conditioning is not fixed. I questioned why it is talking so long because the air conditioning company I have a service agreement with of come out that day. It broke and replaced the EMC in two days. The answer was that the technician is booked and could not come out for a week. And then after he came out Choice wouldn’t allow him to get the OEM part locally. Instead Choice is requiring the EMC to be shipped from out of state. Antony.

The Tech sent out was Great. The CUSTOMER SERVICE STINKS. I tried to resolve this issue since July, it took at least 30 phone calls and two case mgrs. who did not call me or return my voicemail messages. Rolando ** and Shantae ** whom both said they called and never did. I also spoke to a Manager on duty Chris who was not at all helpful. I have had too many problems to mention with your company and would not recommend you at all. I will be glad when my time is up with your company. Lou **.

They had a cancellation so they were able to come to my house the same day I called in the plumbing issues. The tech cleared both and gave my son some helpful and preventive measures. I was pleased and will use them again for sure!

The person that came was very nice. Seemed very knowledgeable. This was the first time I called for help. I received an email that said if I was to try the reimbursement option to click on the link and find aN out of network supplier. I did that but in the meantime you found the man that actually came and helped me. I ended up having 2 techs out at my house. I don't know if I received a message stating he was coming out until he was already at my house.. I just need to learn how to proceed for next time. If there is a next time.

Owner of company came to my house, listened to my concerns and description of the issue. He was professional and willing to describe in detail the work he was doing. I would be happy to have this company come again.

Service was excellent. Within minutes of calling in my claim the repairman called to let me know when he'd be here. I had to pay a $45.00 service charge. This is the first time I used Choice Warranty. I thought first service call was free.

Choice dispatched a Service Tech that was absolutely great. It was obvious from the time he walked through the door he was a pro and knew what he was doing. He did an evaluation in short order, explained our A/C problem, explained the solution and answered all our questions to our satisfaction. We are looking forward to doing business with him.

The company assigned was excellent aside from the difference in the appointment time schedule between the two parties. The repair facility itself especially the tech assigned to the service call was excellent. He was very helpful in showing me the failed parts and what he was doing to repair the unit.

I called to get information about joining Choice because I was dissatisfied with my current home warranty company. The call started great and the agent was my best friend. The price was quoted and I gave a CC for a year warranty on my home. After the transaction, the agent stated he wanted to offer me a better deal for a 3 or 5 year warranty. 5 minutes and at least 6 NO's later, he finally let me off the phone with a disappointing sigh. I felt very pressured and almost cancelled the 1 year warranty I had just purchased. I don't like high pressure sales and that's what this gentleman did. I hope the warranty service department treats me better.

The air conditioning company who came out was Excellent. he was also very prompt and came out the same day and fixed my problem. his name is Terry Salais of Salais Air conditioning, LLC. I wish all companies were like this one, caring about the customer and also honest.

Very please with everything, Terry was very knowledgeable and yes I would recommend other people. L saw the commercial on tv with George Foreman and plus my aunt told me about it as well. Thanks for everything. l was very please with all the appliances that are covered

Started August 2, checked September 9. Won’t be back until 9/30. Way too long to repair, tech doesn’t know if this will repair. Been without freezer for nearly 2 months. Not satisfactory. Should have been repaired much sooner. LOST about $1000 in freezer items due to no storage room for weeks.

They were On time, very nice and thorough, they were very patient to put up with my dogs constantly trying to get in the way for their attention and still got the job done....The dogs were helpers in training! Maybe the dogs learned something! Lol.

We received Choice Home Warranty as a gift from our realtor, and they've been amazing. We had a couple of problems after buying our home, and they've been able to help us both times, without having to break open the bank. Definitely recommend!

He did a fine job, he showed up on time and was communicative with me. My water heater is now working, so for that I am thankful. I did not like that he didn't clean up after himself. He removed some ceiling tiles and frame from the closet he needed in and did not put them back. It won't take me long to do it, but I feel he should have done that.

I can’t believe after I reported and they sent someone come to my house right away even not my day and I rescheduled and they came to fixed the problem! I’m so happy with the way they did! This is the insurance I always trust! Thank you for your business and I wishes you keep the business like this to every customer! Thank you again!

I had an issue with either my water heater or furnace, I wasn't sure which one since they are both next to each other but the claim was written up as water heater and then the technician came out and discovered it was the air conditioner so they called me to tell me that I had to call the warranty company to get the to change the classification of the work order so I called you guys back and I was told I would have to pay another service fee of $65 which I was not happy about.

Service was very fast - had a leak around toilet base, service guy was Jefferson Plumbing, a young guy but went right to the problem after I showed him the toilet. This really impressed me, I guess because he knew what he was doing & he was young.

The person who came was neat, clean and seemed to know his business. However he needed to get the part needed to fix my plumbing and said he would return at no cost to me. Now I get an email that says he is scheduled to return 11 days from the first appointment, so my bathroom sink will be out of service for almost 2 weeks. I don't think he did this?! I am not happy.

Tyler arrived for his appointment, THANKFULLY, way early to repair our AC, which had been out for 5 days in the west Texas heat. He introduced himself, thoroughly wiped his feet on our doormat before entering the house, and proceeded to go to work. He kept us up-to-date on the workflow and what he was doing. Tyler quickly had our unit issue diagnosed, the part replaced, and the AC back on and WORKING! We were very satisfied with his service all the way around! Thank you!

The Tech was AWESOME. It took 4 days to receive a response. It was a holiday weekend. I'm just glad it wasn't my HVAC. I would have melted by now. The wait time to get my washer fixed I feel was too long. The Tech came to my home 5 days later.

I was told that the warranty would take care of anything we acquired with the house at time of purchase but you are saying the problem with the washer is not normal wear and tear. I realize the washer is old but it was like that when we moved in. I have renewed my warranty but intend on canceling it and getting a refund to purchase a new washer. Typical warranties.

James from Total Plumbing and Drain was very professional. He arrived on time and took the time to explain what was wrong with the sink. He received approval within 10 minutes and went to Lowes to purchase the needed parts. He was done within an hour.

The technician that came was very professional. Got straight to the point, did a diagnosis, found out what was wrong, tried to look up parts but couldn't - older model. Called CHW, told them the problem. Need more good men like him.

Russell was great! On-time, friendly and honest. He even checked an additional spot that wasn’t on our claim that we were worried about. I definitely recommend using Russell and Good Faith Home Repair for any roofing or storm damage repairs.

Efficient and competent service. The plumber who came to our home explained what, and whatnot, was needed in a clear and understandable manner. I hope not to have a major issue but feel confident that CHW will take care of it.

Plumber was very nice and professional and even felt bad that we were told his service wasn't covered and now have to appeal which is very upsetting. He even checked the other issue I had which I thought was on the same work order but he is coming back Friday to handle that.

I am very disappointed with Choice Home Warranty. I signed a 6 year contract for the best plan because they were apparently #1. A year later when I file my 1st claim I find out they don't cover products that have developed rust/corrosion. There is no way an A/C unit, washer, and water heater will not develop rust. Now I am being told I need to write a request to review the claim which will take even longer to potentially get my A/C repaired. My tenant is now without A/C in the Texas heat and I can't even tell her when or if it will be covered. This is terrible customer service. On top of all that I have yet to receive a call from Choice Home Warranty. I am only allowed to type back and forth with an automated system. Clearly this is not the service from a #1 company. I do not recommend them.

The technician was prompt - he even called and said he could come by earlier than arranged - and knew his trade. He was able to fix the problem during one visit because he carried the needed items with him. Our appliance has been working perfectly ever since.

My dishwasher needed repairing and the tech came out and it was determined that is was more cost effective to replace than repair. Choice offered $246 for me to purchase a replacement. This is approximately 1/3 of the cost. I asked them to order one and that's not an option. I am totally dissatisfied with choice and would recommend this company.

Very disappointed the plumber was very nice. I paid the 75 $ fee and then hours later you didn't approve the fix. I have paid for 2 months of your warranty. What the heck. It didn't take him long to fix it.

Mike was professional, polite and a pleasure to deal with. Would absolutely recommend his services. Great experience with "Flow Masters". He was honest and did not try to do work that was unnecessary. I would definitely use this company again.

The technician was very timely, courteous and knowledgeable. He was very friendly and I felt very comfortable with the interaction. Would highly recommend the company. There is no other comment to be made. I was very impressed and satisfied. Highly recommended.

Don from Russell Repair Service came to my house and he was very polite and extremely courteous and explained what the problem was and got the job well done. I definitely would highly recommend Choice Home Warranty to everyone who would want peace of mind knowing they would be covered not having to put out large sums of money to replace your appliances.

Very nice and very knowledgeable and answered all my questions. They also are very reasonable in price. I would highly recommend Choice to anybody as a home warranty company. They give out extensive coverage. The deductibles are lowered for everyone's budget.

Prompt response. My unit stopped working late Thursday night, submitted repair request that was answered on Friday a.m., tech from AM AC Service, (Jose **), came out on Saturday. Part wasn’t available (parts store was closed), and wouldn’t be available until Tuesday, (Monday was a holiday). He was back on Tuesday three hours earlier than stated. Was very happy with him, did a great job.

The gentleman was extremely nice to my wife & me. He came across as caring & wanting to help us with our needs. He answered all the questions we could think of, therefore Choice Home Warranty got our business for three years. If the warranty serves us well we will continue with it after three years.

Tracie ** did an amazing job! She explained everything and made the process very easy! I was able to sign up for a 3 year plan and lock in great rates. Very easy process and based on my research this is the best choice for our home.

The 2 times that I have contacted them in regards to a claim they have been great! Fast and prompt service each time. The first time was because my garage door opener was not working right. They replaced it. And the second time because my AC vent was leaking water.

Great customer service. Lisa was very helpful and knowledgeable. She worked with me to get my payment and service call fees close to what I had with my previous home warranty company. She also have me the Labor Day discount. Very pleased. I just pray that when I need servicing, the customer service is just as good at that time. We shall see.

I am extremely dissatisfied with my experience. I submitted a claim for our air conditioner that wasn’t working. After being told the technician would arrive between 11-3 and the technician not there I asked Choice if they had any more information on when they may arrive and was told different things from different service reps from choice. The technician did arrive around 6pm and looked out our system and informed me we had a leak in the air conditioner. They submitted this to choice and recommended a leak detection to further evaluate. Choice denied the leak detection and cited possible rust or corrosion. They did not want to cover the system due to the suspected rust or corrosion.

We purchased a three year warranty about a year ago. We called them for the first time today because our A.C. quit. We have had other Home Warranties over the years and they were great!! I have to say that I didn't read all of the exclusions in the Choice contract, before purchasing. I thought they were all pretty standard. Well, I read it this morning and it seems that they don't cover much of anything. Nothing on our repair is covered and we are now on the hook for a new A.C. system. I will be canceling and going with another company. It's shameful how little they cover!

I recently purchased a policy from a competitor. I called them to ask some questions a day later and the person I spoke to took my info and said I’d get a call back. I didn’t receive the call and I again called in again and was told the same thing. A couple days later and still no return call. I’m thankful that I learned about their poor customer service before I really needed their help. I cancelled the policy and shopped for a new company to deal with. Choice is very highly rated and I received very good customer service and what I feel to be very good pricing. I hope I never need their assistance but if I do I believe they will be there for me.

A contractor sent a message detailing day and time he would be at my home and he was. He fixed my problem. He did an excellent job. I would use him again if needed. Job well done and I am totally satisfied.

Very positive experience with the representative. He was very informative and explained all of the options to us. Very professional with us. I am glad we chose Choice and have hopes of a continued positive relationship. I would recommend Choice to my friends.

I received on time service. My dryer was repaired in a timely fashion. The technician knew exactly what was wrong. He had the part on hand and without hesitation he resolved the problem. Satisfied customer. Thank you Choice Home Warranty for your quick response on my claim. I am satisfied with the technician that you hired to resolve my problem with my dryer. This was the first time I needed a repair on my dryer.

We couldn't be, more pleased with the service we received from Choice Warranty Service. The repairman quickly analyzed the problem and proceeded to repair our dishwasher. He even had all the needed parts with him. Our dishwasher now works like new!

Technician was good to analyze and fix with the intent to take it step by step resolution to find leak without rushed judgment. Technician was courteous and professional. Respected not wearing shoes in house. Team cleaned up after work. I would recommend this team.

I have had Choice since January of this year and have used the service twice. I am extremely pleased with the service, support and vendors that they send to represent Choice. I will certainly renew when my contract is up. JM

I first called CHW on Friday 9/3/21 to report that my AC unit was down and needed help because my little grandkids were staying with us and it was 112 degrees in Phoenix. I was told that it normally took 24 hrs for a response. On Saturday, I received an email informing me of my tech appointment for Tuesday, 9/7 between 7am and 11am. I called the tech, told him about the fact that my grandkids nor my wife and me could sleep upstairs, he indicated that because it was Labor Day weekend, CHW would not cover it and it would cost me at least $120 for the service call + the repair cost. I decided to wait until the appointment time. I'm extremely disappointed that we had to wait 4 days to resolve our AC problem. This is not responsible customer care.

They are wonderful. I would definitely use them again for my next project. They were very thorough and did above and beyond. The work is excellent and beautiful. Love the fact they cleaned up after themselves too. Highly recommend to all.

Setting up a new Choice Home Warranty was easy, and the rates offered were much better than my previous AHS warranty. Hopefully, the service will be just as good. We will have to wait to see. Choice rep also offered a 3-yr policy for a really great rate, but I want to try it for a year first.

Every time I have a claim they always send me the best people that are professional and kind and complete the job. Example had my refrigerator go out and the man had to put a new starter in it. He did it a efficient and professional manner.

In this particular case of urgency, you allowed me to choose my own contractor to expedite the job. I will be reimbursed for the cost of the repair. Totally acceptable. Your company should be the model for warranty companies. Choice Warranty is a good company.

The representative I spoke with on the phone was very polite. He explained everything to me about the home warranty. He was very patient with the questions that I asked. He made everything as simple as possible. He made my decision very easy to choose without any hesitation. Thank you so much!

I had a couple of issues with my HE dryer. It was very easy to set up the claim online. I do wish they had an "other" under the problem category as one of the problems I had did not fit. However, I was able to explain the issue in the comments section. The claim process was fast and the technicians who came to correct the problems were professional and courteous. I will definitely request them next time.

If Choice had approved the part purchase the same day the repair tech came, we would have hot water today-CHOICE DID NOT! It means as old people we have NO HOT WATER for a total 10 DAYS. Customers are not #1! We want to know why we have to wait until you ship the part to replace the hot water heater when the technicians could have purchased it nearby.

We are pleased with the service to set up new warranty coverage on our rental property. We transferred from another provider and have had a great experience with Choice Home Warranty. The pricing and coverage were superb. Not only discounts for senior but also veteran discounts as well.

This was first time I've used my warranty since subscribing a couple years ago. It was a wonderful experience. They're expedient and communicate well. The plumber that was sent was experienced, communicated well, and did a great job. I couldn't be happier!

Service person came on time. Completed job in less than 30 minutes. And was very nice. I really appreciated his help and completion of the job. I would recommend him to others. He gave me his card and told me to call for any plumbing needs. I hope he gets paid on time for doing a really good job.

Called in on 9/7/21 at 7:25 a.m. to report problem. Got an email with the name of the company (Certified Electrical Systems) who would send out their technician. The tech arrived, fixed the problem and was finished by 11:35 a.m. (four hours after I called in). Amazing! He was courteous and professional.

Just moved into a new house and found out that the dryer and freezer were not working. On the positive side, the dryer was fixed properly and quickly, hence thank you. The freezer is part of a side-by-side Sub-Zero refrigerator. On the positive side, you sent a competent technician fairly soon and he diagnosed the problem. Then, you offered an appliance replacement for ~10% of the amount of a new similar appliance. Obviously, this is frustrating, I just want the freezer repaired. It was even more frustrating that it took me over a week to be able to talk to the case manager despite daily emails and voice mails. Certainly not happy, still hope you fix this and just repair the fridge (it is fixable).

I have been without hot water 4 days and now Choice is saying it will be another 4 days until I get the new heater installed. This is absurd and I will not be renewing my contract with Choice or recommending Choice to my neighbors.