Choice Home Warranty Reviews

From when I submitted my claim to when the technician came out, it was less than 24 hours! Once he got here, he was also thorough in the inspection of and documenting the issue. Now is the hard part of the process - waiting to see how it all plays out.

This was the third item I have used this warranty on, the response time was a little faster. It only took 8 days from reporting the issue to the technician showing up to evaluate the problem, this is an improvement over the last 2, but still a little long. Once evaluated CHW did respond quickly just a few hours with their plan to take care of the issue, provide a gift certificate to replace my freezer, 2 days later (over the weekend) it has not arrived yet.

Luke ** helped me set up my new policy with your company. He was very knowledgeable and answered all my questions. I feel like I got the best deal available and along with my sister's recommendation I am confident with this decision.

Barb with Alpha property services provided excellent communication about service visit. Visit scheduled within 24 hr of claim submission. Mike service tech was timely, professional and informative about issue with washer. Hope to work with their team again for future issues. Waiting on parts for follow up visit. Thanks.

Replaced seal on my toilet and plumber told me not to use till next day, which I did. But my toilet is still wobbly and when they unstopped my main line the sewage backed up into my showers and tubs which I didn’t notice till next morning.

Thank you Choice Home Warranty to your quick response to my A/C issue. The company assigned arrived on time and was able to determine why my A/C was not working as expected. He also provided other recommendations and made a f/u call after the fix to make sure it was working.

Verify dissatisfied with Choice Home Warranty itself not the tech. The tech that service me was very professional and did a great job once he finish working thru and jumping thru all the long phone calls with Choice Home Warranty Customer Service dept. It took me from June to September to get my issue resolved. The first tech that was assigned never showed up and then you reassigned it to the same tech and still no show then it was assigned to Exquisite Plumbing that did complete the job. I don't think I will be renewing my service at the end of the year. You should have more accessible plumbers in the area as well as make the process a little less complicated.

As you know you found a reason not to fix our A/C. I would not recommend Choice for anything!!! You do everything to find a reason to not fix anything. The rules are in your favor not the consumer. We are done with you.

I put in a service call on Sunday evening. The next morning, I received a call from the AC company that was assigned to the call, the service person was at my house that afternoon and fixed the problem immediately. I was very pleased with the whole process.

My rep name was Matthew. He was very kind and helpful. He explained all details well. He gave me many options and listened to my concerns and answered all the questions I had. At end of the call I felt comfortable with the decision I made to go with their company.

We've filed four claims so far. Results have been just left of average. One tech knew nothing about the situation so he was no help and claim was never resolved. We dropped it. 2nd was air conditioning. It was handled in timely manner and techs were great. Third was a plumbing issue that took 4 months to resolve and 3 companies. First two would not do the work because they said they couldn't get paid by Choice. It is great to have peace of mind with a warranty but not when it takes a lot of jumping through hoops to get a claim resolved.

You guys rock! I was a bit nervous about getting a plan and the expense, but Luke ** put me at ease and also was able to get me a great deal. I can rest easy now, knowing that you guys have it covered; especially since I am renting the property out. Thanks!

Had an issue with a water leak around my toilet. However, it took a couple of days to receive service. The recommendation from the service person was acceptable as Choice did not cover my issue per contract. Although it took a couple days, I have been able to get the problem fixed by another plumber.

Easy and fast process to submit a claim over the phone, using the automated system. Received confirmation that my claim had been received and that a Tech had been selected to repair my dryer within one hour after submitting claim.

Tech came out the same day I called and said it was the motherboard. I asked if he was going to fix it at the time but he said he needed to get approval from Choice first. Why can't they call at the time they find the problem, contact Choice of the problem and get it fixed when they are at the site? I asked him when he was going to return and he couldn't give me a firm day or time. I have a lot of food on ice hoping it doesn't thaw on me in the meantime.

Found my refrigerator was leaking both into the fridge and the freezer so I made my first claim to CHW to have it fixed. The process for making the claim was simple and only took a couple of minutes. They scheduled a tech within a day or so and the tech came out within a week and was able to ID and fix the issues causing the leaks quickly, all for the relatively affordable service fee CHW charges as anticipated. Overall a good experience and very glad I purchased the home warranty - saved me time finding and scheduling a tech and money on the repair.

The technician came over here with not a good intention. Asked where is the the level ground cleanout, I showed it to him and anyway he reported to CHW that there's no cleanout. So he came over here to do nothing.

I called in to make a claim on my refrigerator. The process was simple and quick. Although the recording directed me to the website, I chose to complete the claim application on the telephone. The questions were logical and thorough.

New customer, I haven't really had it long enough to provide an adequate feedback. I would like to thank Stacey ** in being so helpful in letting me know my options while signing up for my Choice Home Warranty.

Had several claims. All been taken care of with nice technicians. Had ac replaced, garage door fixed, electrical work done. Service was fast and done correctly. Saved money. It is a relief to have the security of folks that will take Care of you and fast.

I have been with CHW for a couple of years now. They are prompt when you have minor repairs, and you do not want the hassle of finding a repair person by yourself. I remember an uncomplicated oven thermostat repair, and on another recent occasion the ignition for the AC, both repaired by the technician who came out on the same day.

Technician worked with my schedule. Was responsive with messaging, polite (offered to remove shoes. :) He was on time and on early end of window. Diagnosed problem in a short time, ordered parts and scheduled repair within an hour. No repair done yet, but will be happy to give another 10 when work is complete. Choice Warranty fee was $85. Was $60 last I used them. That caught me off guard, but not a reflection on technician.

Five year old electric cooktop range, lower oven lost power second time. First tech replaced board, second tech was a electrician, stated ordered new board. Choice warranty cancelled that second claim after charging $60.00 service fee, advising tech was not an appliance tech, sent new tech for additional $60.00 service charge. At this point we have $180.00 invested in service charges. Choice Warranty decided to replace the unit. Choice Warranty sent e-mail advising $371.00 gift card will be sent in 30 days for the replacement. No other options explained or given. The original cost of the oven was $2500.00. Do not agree that the $371 gift card is fair under the Choice Warranty policy. No actual verbal communication with a Choice Warranty rep was made to explain our options of replacement only e-mail. Poor customer service.

Both men were knowledgeable on what they were doing. This is what your customers want - send someone who knows the jobs. Have a blessed day. I would recommend Choice Warranty to my family and friends.

Almost a week and we still don’t have anyone contacting us for pool repair. That means we are wasting precious summer days for swimming. We’ve tried getting our own contact and reimbursement but that didn’t work out well because you still delayed expecting them call first for approval and delaying our payment.

Workman Vald very polite and professional. Can work for us anytime. He was very punctual. Knew his job. Worked in a timely manner. Company is very professional. Received confirmation of service request in a timely manner. Liked the fact that we were contacted prior to the arrival of the service rep.

Called in work order on my toilet that is clogged. Everything went well placing the order. Waiting for a repairman to call me and set an appointment for him to come and do the repair. I was told it would take about 24 hours for a repairman to be assigned.

I had a water line break sometime overnight. Called in the morning to have a service tech out to my home since I had no water. I was told someone would be out within 24 hours. I received an email saying a tech would arrive on Wednesday. So I was suppose to wait 4 plus days without water??? Told the dispatcher that was unacceptable. She said, "You can find your own company and be reimbursed." I find my own company, called to ask for the form against I will get paid back for the service. They have to wait and escalate the call. I had a tech here to do the work and could not wait for a form, which I still have not received. I paid the company that actually came out and did the work instead of me waiting for 4 days for your tech. I would like to get my money back. That is why I purchased the home warranty from your company. Now I think that was a mistake.

The tech was very knowledgeable and knew what he was doing, we are extremely pleased! Hopefully I won’t have any more problems but if I should I would be very pleased to have this company take care of the problem!

I requested two appliances to be repaired. Finally, we got a repairman came for a appt. He checked over both appliances and said he didn't know if we should get paid for them or fix them. Our preference would be to get them fixed. I have heard nothing as of yet.

New man was supposed to call or come by to check my leak, but no one did. Please fix this and have plumber come by. Have never had problem before. Choice has always been great. Have been with Choice for over 2 years now.

Choice is the same as all the others; all talk and no action. They promise the world, but only give the minimum. They all rely on complex and deceptive legal jargon to make sales and screw customers!! Hope all readers of this get the picture and save your money and invest to meet future repair needs!! Why waste your hard earned $$ on a lie.

On August 20, 2012 I reported my refrigerator was broken. Several days passed and I had not heard from CHW. I called to ask when my repair was scheduled. The customer service agent told me they could not find a repairman, but I could hire a repairman and CHW would reimburse me. I told the agent I didn't know any repairmen. I made numerous calls, but to no avail. Then I received an email from CHW to notify me of a service appointment scheduled for September 10, 2021. I had to wait 22 days for my refrigerator to be fixed. I am appreciative that my refrigerator is fixed. But, I feel waiting 22 days is unacceptable. I paid the $65.00 service call fee. The cost of the compressor was covered, but the other parts that had to be replaced were not covered.

My claim was placed on 08/16/21, I was notified a claim placed that day by e-mail. After a week the next email informed me that they hadn't found anyone to come check out / fix issue reported. It was 09/17 when a technician finally arrived to check out and repair issue. I find that living not 20 miles from a major city that CHW has only 1 service person to handle calls and address customer reports. Taking a month to come check out a issue that I reported and my contract states it is a covered item and I'm told it may not be covered because they may refuse is completely unacceptable and disheartening. I'm not happy regarding this service call. The person doing repair I have no issue with, but overall I expected better.

The customer service is not very good. They could care less how long it takes to get your repairs done. I had to wait 2 weeks to finally get a tech to show up to get my AC repaired. The first one never showed up and never returned calls but Choice says, "Sorry we still have to wait and give the tech another chance." Poor customer service.

Have already answered this survey -- but repeating - the company quality appliance svc. repaired my dryer in under 30 min. He was very knowledgeable, courteous and prompt. He Had a family emergency but called and rescheduled for next day --- appreciated his services. Thanks for the efficient handling of this claim.

Everyone we have worked with has been so amazing! Claims are submitted and processed so quickly! The people that do the work are honest and very knowledgeable. It’s so easy to file and follow up on claims! Have recommended to many people!

They answered promptly and took care of our leak. I had to make another claim for the drywall repair and again they answered promptly and will be sending out someone to take care of that. The only thing is I have to pay 2 co-pays one for the plumber and one for the drywall repair. (The repair is to repair the hole the plumber made).

Technician was on time...polite..very quiet....stated that he was ordering parts and we would be informed if repairs are approved. Since then, we have been informed that repairs have been approved and we have received an appointment date. We are pleased with the service so far. Awaiting repair service to see if the stove and oven will be repaired satisfactorily.

Very professional and fixed the problem. The first trip never solved the problem so he came back a second time to fix it. On the first trip he solved a noise problem that I never complained about. So the trip wasn't wasted.

I filed my claim through the automated system by phone. When I called back later, I was told that an appointment was made for September 24. I told the representative that was unacceptable as I had a current leak & was having to empty a bucket of water every few hours. She gave me the number of the plumber assigned in my area. I was familiar with that company so I called them with my SOS. They were able to have the plumber come in about an hour. They came & fixed the leak promptly. I was grateful for their prompt response.

We have been mostly satisfied with Choice except for one interaction that is still not resolved. We need a repair on our built in fridge. It is a 48 inch built in. Choice is saying they won’t do the $900 (approximately) repair but instead are offering us around that amount to purchase a new unit. Although, everyone I have spoken with in claims knows you can’t purchase any built in, much less one our size for anywhere close to that. Your policy states you will replace it with a like product and you are not doing that here. We don’t even want a new fridge so none of this is making sense or honoring your contract. All other dealings have been good but this one is very confusing.

Opening a claim was fast and easy using the Choice Home Warranty website. Technician came 2 days later and found the issue. I guess 2 days is good so now we are waiting 4 more days counting the weekend for the technician to fix the A/C. The Technician was very nice and shared some good knowledge with me. I feel he will do a good job once he returns to fix the A/C.

The company that came out were very good! Very friendly and knew their job! I was very happy with my service! I would definitely recommend them to others. It's nice to have someone come to service your home and look like they enjoy doing their jobs!

Very bad customer service. I will not recommend this company. They said they cover items and it's not true. Made two claims and didn't cover neither. They made me pay two deductibles for nothing. I had to fix my own ac myself.

Once a vendor would take the job all went well. Your first vendors were multiple no show. The people that showed up were good. They were thorough and made certain all was good. My son lives there and is disabled.

Year 2020 my larger unit broke over a period when the heat was unbearable. I made numerous attempts to contact CHW. Eventually when I reached them they could not attend to my needs. They claim they were too busy and gave me the go ahead to contact a AC Company to come out and check the unit. The unit was broken and I emailed the invoice to CHW. I waited 2 days later and made a decision to replace the irreparable unit. CHW dropped the ball on me. I paid $7500.00 for the new unit. About a week ago I advised CHW my 2nd unit was not working. They sent out an Agent couple days later and was advised the unit was leaking Freon. CHW again denied my claim. It is now apparent to me that this company is a SCAM. If they are not then they should agree to compensate me for a portion of the bill.

I had Air Conditioning issues. Choice Home Warranty Service was provided quickly, professionally and courteous. I will be gifting a annual warranty to my daughter for her new home. Great for house warming gift. That's how satisfied I am with Choice Home Warranty.

My garbage disposal stopped working, my claim was arranged to fix in 2 days. The technician was experienced and resolved in no time. He also assured if anything goes wrong again I can call him directly. Choice home Warranty is awesome. They take care of claim quickly.

I have only had one experience with the company thus far and that was purchasing their policy. So my experience is limited at this point. However, they were helpful and answered hopefully all of my questions. If the policy offers all that was disclosed to me I will be satisfied.

I was disappointed to learn you will not cover the part, control knob, because “this physical damage is no the result of normal wear and tear.” I believe you are very wrong. The part broke as a result of simply normal wear and tear for the past eight (8) years. I would like for you to change your decision and hone my claim.

I called and within an hour received appointments for the service request. Customer service representative was very cordial and tended to my concerns. The appointments from the technicians were set up in a speedy way and confirmations were emailed to me.

I had the same tech. Both times l was not happy with his/her work. Only rodded one toilet. Said every thing was good. He didn't check any other toilets. Hot water heater wouldn't come on. l was late getting there so the tenant let him /her in. He claims the wires were missing. That isn't true. They were there and sad to say l believe he removed them. No one else has worked on it. How I'm going to have to buy a new water heater?

The technician came out in just over 24 hrs after reporting the problem. He was really quick to diagnose the problem and fixed it promptly. He also patched 3 holes in the ducts. My house was cool again in about 2 hours.

Had to report my electrical outlet partially burned when I had my car plugged into an heavy duty extension cord. Only half of the outlet works now and I need it replaced. The lady was helpful and I hope we will be satisfied with the contractor.

The repairman was on time, very courteous, kind & knowledgeable about the appliance. Very respectable. I will recommend him to anyone. I live in a big community & will pass on this company’s name. He needed a part and it was in his fully stocked truck.

He was very polite, helped me take the food out of the freezer, told me he'd searched all of his sources and that no one makes the two parts my fridge needs to be fixed, open and honest, but he forgot to take my check... I reminded him twice. Very nice young man.

My garage door opener was not working. The technician said I needed a new opener and your company agreed. It did take a while to get a technician here but Choice Warranty never gave up. Thank you. The techs were great.

Whenever we try to get anything done with your program it's more than frustration! Your phone personnel are foreign and don't understand or communicate well on top of having to listen to either kids, chickens or dogs in the background. However, I have to get your Resolution Desk in order to get my request done. I would not recommend your service until you make things more customer friendly!!

Choice Home Warranty assigned my problem to an honest and good plumber from Knight Plumbing which saved me a significant amount of money. Loose bolts were tightened to stop the leak from the toilet. A previous plumber had recommended buying a new toilet.

Claim was very easy to submit and once claim was completed the response time was very quick. The company they sent out to perform the work was very good! Their response time was sooner than expected and they did a great job fixing the problem. Job well done!!!

I am so happy to Bob ** as a roofer technician. He is a reliable person and he is a professional in his job. He made a good job and he fixed my roof. He explained me what the problem was. He showed me some options to solve it and after I choose the best options he repaired what is was wrong.

The technician, David, was absolutely wonderful!!! He was prompt, efficient, and professional. Our A/C problem was remedied quickly. I would recommend him/them to everyone!!! He went above and beyond to take care of our problem and was very personable.

Alberto ** was very professional and helped to make a 6 year coverage deal more affordable. A big Thank You to him and his manager. After having been left in the cold with the demise of our previous home warranty company, it is great to find another company with a good price.

At first, our guy looked like he just graduated HS. We were unsure of his qualification. Then, he found the problem; apparently, the other guy didn't put it in right. Finally, someone (he) figured it out. Unfortunately, we had to pay 85.00 again to fix what we should have been done the first time.

I just purchased this policy. I requested someone to come out to clear a drain in my master bathroom shower. The technician was out for six hours and now the problem is worse. I called the case manager after it said I couldn’t speak with someone for an entire week and he refused to give any assistance. The technician simply wants to try a different way of snaking the drain. I would like some assistance on how to get this done. This is terrible customer service.

Choice warranty is very reliable and provides a good service. I have three claims in 2021. I have excellent experience. All items are fixed upon my expectation. I have two contracts with them for my properties. I definitely recommend CHW for everybody who needs home warranty.

The problem was immediately diagnosed and repaired. The plumber was courteous and did a great job. The company reacted very quickly in resolving the problem. I highly recommend the company as they are on top of all issues when brought to their attention.

Sears technician was on time and very knowledgeable. Did not leave the area in disarray or dirty. Parts were ordered in a timely manner and arrived at the property address well in advance of the repair appointment. I would have appreciated being able to move the repair appointment up but couldn't.

This week was a hectic week with doctors appointments for members of the family and trying to fit time we were available to be here and The Plumbers busy time. We called on Monday and it was going to be Friday before schedules would work. I had a call from A Valdez and Sons Plumbing Wednesday nite about 9:45 and he was in my area and said he could stop by. I said OK. He arrived and was very professional. He cleaned it out and was ready to go by 10:15. That means he knows what he is doing and a good plumber. If I have any plumbing needs in the future I would certainly use him and I would refer him to anyone needing a plumber.

Diego is an excellent technician! He was very polite, considerate, understanding, and knowledgeable. He made the claim with CHW seamless and did not leave until the job was complete. He stayed here several hours and even had to come back twice. Everything is working great and appreciate all his efforts. I have been using CHW for over 4 years now and would definitely recommend to my friends. Filing a claim is super simple and very quick with a response. Everyone that I have contacted on the phone has been very helpful. You definitely need to review your warranty policy and the guidelines as to what is covered. Thankfully, I have only had to use CHW twice in the last four years. We will continue to carry their service. Thanks again, ** Household!

Choice Home Warranty did not satisfy my claim to my expectations. A technician was sent out, did what we thought was the repair that he told us was needed, that CHW approved, turns out that the repair that the first technician made placed a bad repair part into our refrigerator. CHW sent out another technician after we called and let them know that our refrigerator was still broken and that technician told us that the part that the first technician put in must have been faulty. CHW warranty after having approved the first repair then tells us that the part in question has a ten year warranty and that they won’t approve the repair work with the second technician even though they already paid for the first technicians bad work and misdiagnosis. Over the years that I’ve been with CHW I’ve been very happy with their service until now.

These technicians were patient to listen to my complain, and I saw them doing some efforts to discover or diagnose what the problem was. They gave me a feedback of what they discovered and promised to inform Choice of their findings. The former technicians did not open any of the appliances. I guess that is why when they left the appliance had the same problems.

Shawn from Step by Stepps AC was fantastic. He was very professional, telling and showing me each step of what he was doing. He waited until he received authorization to fix the repair. He was able to fix it the same day he came out..

Plumber arrived as scheduled, immediately identified the problem and was able to fix the issue. Thoroughly explained the repair and showed the replacement parts. I would recommend him for future service. He provided great customer service, was prompt, and experienced.

The plumber from Advanced Plumbing Services was timely and called prior to his arrival - unfortunately he didn't have the part necessary to complete the repair but advised a follow-up appointment would be scheduled to complete at no additional charge. The process to request the service was very simple and straight-forward.

The initial call was made 8/31/21. Range is still not fixed. Tech was punctual and diagnosed the problem. A part was ordered. A USED part came. Tech could not fix the range. Another part was ordered. It has been over a week. No response from Sears. Called Choice and the gentleman hung up on me. Not very happy right now.

Called late at night and tech at my door at 8am. Excellence…tech was very thoughtful in explaining problem, recommended temporary fix, ordered parts and was very knowledgeable. Company is Gary’s heating and cooling. Fast and friendly. I highly recommend both Choice Home Warranty and Gary’s heating and cooling

When I first heard about Choice, I wasn’t convinced they would do what they said they would. But I decided to try it and have been nothing but pleased by their service. I’ve recommended Choice to about 4 friends who’ve signed up and all are thrilled like I am. Choice somehow always sends professional and efficient companies to solve the problem. I couldn’t ask for more.

The island breeze technician was professional and answered all my questions honestly. He was efficient and diagnosed the pool heater malfunction quickly. Now waiting for a sensor to arrive before completing the claim. I would definitely recommend island breeze and this technician for any future issues with air conditioning and or pool issues. A pleasant experience. Looking forward to the claim being completed in the very near future.

The scheduling, the technician, all get 5stars from me but Choice Home warranty get a 1-2 star as a company because it seems to me that if you file a claim it gets denial first, drag the claim process, prove the world to them to get issues resolved. I will not renew when it's time. You have the born on date of failed appliance over a 1 hr old. It does have a manufacturer's warranty. Get it fix. Stop prolonging. I pay for coverage...it's out of warranty...fix it.

AC tech was great. Claims rep pushed tech repeatedly to find a reason to deny the claim. As is the case with all claims I have made. It is normal protocol for Choice to pay/approve a small capacitor on an ac, but not a major claim on a washer or dryer. Choice then disputes a claim replacement on a system and pays 25-50% of the replacement cost. They use the interpretation of how the policy reads to reduce the claim payout. More so, it takes very long, a lot of time to navigate through the claim and in the process can never speak to someone in management, upper management or in the executive office to discuss the particulars of the claim. They hide behind the claims rep and their hands are tied too. You asked for a description. Sorry to give you the facts. Regards.

Same problem keeps happening with my AC... they said they fixed it this time... I hope so. Great service, super quick and respectful, really wanted to get to the bottom of what was going on. Hopefully the problem is resolved!

He was very professional. He knew was he was doing. He resolve the problem quickly. I would like to thank him for his excellent work. And I would like him to come every time I have a claim submitted. All I can said is thank you.

However, with a couple of previous incidents it took forever to get parts and get my appliance repaired. This time was different, the repairman came and attempted to repair my ice maker, the attempt did not repair it. He wanted to know if the following day I did not have ice. He ordered the part and the next day, he came with replacement part and fix it. Very knowledgeable and courteous was the repairman.

Very prompt service! My claim was processed the very next morning. Plumber showed up same day, confirmed that disposal was not functioning, requested and received authorization to replace it, and did in fact replace it very promptly. Excellent and prompt service by the claims representative and the service provider. Very happy camper here!

I was told our claim was not accepted because it was not normal wear and tear and they claim the unit was repaired previously and it never was repaired. We want to see where they claim it was repaired. Waiting for a return call.

PLEASE MAKE CERTAIN THAT MY CORRECT NAME IS ON THE WARRANTY: PAUL A **. Also I got several email notifications from CHOICE however I was looking for a specific email that told me exactly what home warranty I actually purchased and what services were actually provided or covered. I just wanna make certain that there’s no confusion about the price, the warranty, what items are actually covered so that there are no surprises. Thank you Troy for your help. Paul **

The representative I worked with was named Mike. He was very friendly and knowledgeable. He offered me a great deal and I feel like he really took my concerns into consideration! I'm thankful to have a new policy with Choice Home Warranty.

I called to get my policy number and advice on how to go about filing a first claim. The agent who assisted me was knowledgeable, professional and patient with my questions. I'm confident in filing my claim with her help.

We have not had air conditioning for about a week. Temperature is in the high 90s. You said someone was coming today but the company had no one scheduled. STILL WAITING for someone to check out our air conditioner. PLEASE HELP.

My air went out on a Friday night and was repaired by Wednesday morning. Only 'cause the repair company was booked on Saturday& Monday and I was unable to be home on Tuesday due to work. The whole process could've cost me 800 dollars and only ran me 65 dollars.

I paid $65.00 for a technician to verify a possible warranty issue and he verified that a new water heater was necessary. I should not have to pay an additional $50.00 for the removal and install of the new water heater.

Chase is very important to me. I'm unable to do most home repairs. Chase has always promptly helped me with my home repair needs. I just renewed my policy for three more years. As a homeowner, I depend on Chase.

All the sales representatives that I've communicated with to get information/clarity on the policy are very poorly trained. They lack ability to communicate and often come off very rude. They are just focused on selling the policy without really selling why Choice is the best warranty and they leave a very poor impression on customers.

Waiting until Monday is not acceptable and I as the customer had to call the Plumbing Service to more the appointment for Friday AM on 9/17/2021. Not happy and your company should have done a better job with this appointment schedule based on the issue I am having.

Tony was great! He explained everything to me. Me the best pricing for me being old LOL. I thoroughly enjoy talking to him and I look forward to speaking with him in the future whenever I need any info. I hope to be able to have a long future with Choice.

Everything went well. I got an experienced tech, who repaired my refrigerator first time out. He was knowledgeable and on time. The only problem I had was waiting for 2 1/2 weeks for service. We had to throw out most of our food that was in the refrigerator.

Great, I am a landlord and it only took two days to get my refrigerator repair. Sears Home Home Services pick up the call and gave me an appointment right away Please continue to satisfy your customers; I will refer to all my family and friends.

When I called Choice Home Warranty I just wanted to get a quote but when I spoke to Daniel **, the gentle who sold me the plan, I was happily surprised! I told him what plan I was looking at and he offered me a direct and honest approach to the home plan and didn't try to sell me anything I didn't need. Service was immediate and within 15 minutes I was on my way with an awesome home warranty.

Despite quickly responding to the claim and providing a qualified and capable technician, the customer service representative was less than transparent and helpful. I got an email saying that I had to accept the “non-covered” costs in order to proceed. When I called to inquire as to why those costs weren’t covered or what was being covered and what that amount was, I was told that they couldn’t tell me and in order to talk to a case manager I had to decline the costs. All I wanted was a description of what was being covered and why things weren’t being covered. They told me they couldn’t tell me that.

Garage door was not opening from neither remote or wall switch. Technician diagnosed that board on Craftsman garage opener needed replacement. Tech replaced and opener was once again working excellent. Tech did job in less than an hour and in one visit.

So far the service that I had received it’s been excellent, easy process, love the emails back and forth providing me the information of what is the next step on my claim. The tech was on time on the day of the visit. He was nice and polite. So far a great service from Choice Home Warranty!!!

I'm pleased with CHW, but the wait time to receive a gift card from Lowe's doesn't make sense. You have a appliance that you use almost every day and then can't get a gift card in a day or two. We have to go through a lot of stuff to make it work for us. I will definitely not go with a gift card next time.

Technician was great. Gave us great information and explained entire process thoroughly. Answered all of our questions. Gave us a great time frame that worked around our schedules and in a timely manner. Would definitely recommend this tech and would want him to come back for any future claims.

The washer still has not been fixed. I have been waiting over 10 days. Sears had to order a part sent to my house. The appointment to come back September 20. That is too long of a wait. Today is the 16th

This company should not be in business as far as I know. Worst customer service and they do not do what they promise to do. I am canceling my service and everyone I know that uses you will do the same

Julian, my Sears Technician was VERY knowledgeable, polite and explained our issue with great detail. He had to order parts and I pray that we get him back for the installation!!! He took his time, didn't make or leave a mess and handled our items with care!

It's been a month and still not repaired. Technician was here but did not repair. Contacted your company and was approved but not yet repaired long time without stove and refrigerator. Very disappointed with CHW. Hope to hear from chw soon.

Very pleased with the prompt service provided. I am generally skeptical of warranty policies but so far we have found Choice to be an easy company to work with. Of course the contractors they recommend are a key factor, and so far we have been very pleased with the technicians they have sent to deal with a variety of minor issues that popped up.

Great service with Home Warranty from the onset and continued through with the plumbing company who was responsive, efficient and courteous in all aspects! Very pleased with this service all the way around! I’m looking forward to the next service call regarding the ceiling fan and hope to be able to write another great review. Thank you for money well spent thus far…

Customer service rep by the name of James gave me great service. Explained everything to me. Told me details about the coverage for my appliances, for my water heater, my furnace, my pipes for water and gas line in the roof, two other things. Explains me a hundred yards outside yeah. I don't want to. I can't remember everything at the present but he was very very helpful. He even explained it to my husband also and I thank him for his service and you all have a blessed day.

Customer Service is top notch and easy to talk with and reach a positive plan. The technicians that have worked at our home are courteous and meticulous. This is a great investment in our investment to ensure the property value keeps climbing.

Best warranty ever. Great customer service. Quickly respond to your problem. They answer all your questions. You won’t regret buying this warranty. I’ve been a customer for years and they always take care of all my claims. Honestly best overall price and service. They keep you updated all the time.

The agent was very helpful and very clear in his explanations of the coverages. The coverage seems complete and the cost affordable. I haven't used the plan yet but will edit this review when I do. So far very favorable.

My technician that came out and fixed my AC was amazing. Went above and beyond! However the customer service with this company is terrible. I actually had James located out of New Jersey tell me that they get complaints from customers about their customer service all the time and it is what it is. If I was the CEO I wouldn’t want my customer service reps telling customers this. I couldn’t believe that he said that!

Our technician was great!! He was very respectful of our home. We would gladly welcome him back to work on our appliances. He explained everything that was going on and gave us a time frame for repairs. We had a very easy process with Choice.

I love this service. It is fair, has an exceptional response time, and most importantly, delivers when it matters most. I have used them twice, and I'd recommend it to any home owner out there. So please... Give them a try!!!

Air conditioner stopped because it was determined to be a leak in the coil. Choice says it was excluded because it was caused by "rust", but according to the Architecture and Design documentation copper does not rust. So our claim is so far denied .... We are suffering under Florida heat day and night while our appeal is deliberated.. NO, I am not happy about CHOICE Warranty ...

Checked boiler, explained to me proper running of boiler, was not sure of price of service call so he called and I gave him $75 for service call. Total bill was $115. Glad boiler is working properly. Would recommend this company to my friends.

Lightning Bolt Appliance did an excellent job in diagnosing the problem and fixing it quickly. The technician replaced the defective part and was done in less than 1 hour. The microwave was back to full function when the technician left.

Phone salesman was courteous, knowledgeable, and helpful. I just signed up right away. I wanted the peace of mind of knowing all my appliances are covered. I highly recommend if you own a home and you have appliances you should look into protecting your investment.

I have been choice warranty customer for past 5 years, I really did not have chance to use them for past years as I did not have any breakdown, the moment my A/C wasn't working, I called them and they rejected the claim, even though the vendor felt this is something they should have covered. All they want is to eat your premiums until no work is required, the moment you have issues which is more than couple of dollars, they will start rejecting claim.

Called to inquire about home warranty coverage and pricing. Sales Rep Frank ** was professional, fully knowledgeable, and very helpful. Helped with full pricing and most helpful with discounts and guarantees. Purchased the full three year plan and would recommend to others.

First time using Choice Home warranty, and my experience processing my claim was great. Customer Service has been very professional helping me with the claim. I had issues getting in touch with the contractor and CS put me on hold, less than a minute, and got in touch with the company and within couple hours they were at my house.

Was please with the technician, but was dissatisfied with CHW replacement valve amount of washer along with the timeframe that it takes to receive your gift card to get a replacement and the store you have to buy it from. Since I will be out of pocket several hundreds of dollars, even with your replacement value, what if I find a better deal at another store?

The couple of times that I have put in a claim someone was sent promptly and the issue was resolved right off!! I am pleased with this warranty and would recommend it to everyone that has bought a house. It has saved me a lot so far!

Although my refrigerator repair wasn’t complete on the first attempt, Choice Home Warranty sent a second repairman to complete the job at no additional cost to me. The job is complete and my refrigerator to humming as if it were brand new. Thanks and regards, CHW.

This is my 1st time to have to use a home warranty company for a repair. Our A/C had gone out and in 24hrs they had an appt made for our repair and the company they chose was the absolute best. The repairman was kind, courteous and efficient. Thank goodness I had Choice Home Warranty!

Very bad, denied our claim and when they assign then a claim manager, never called me back as the link provided to give time to call me never worked, so I sent a separate to email him/her to contact me but never. You denied the claim that it is outside but plumber find a leak inside the house, is not that covered.

Our Toilet was leaking from the tank. I called Choice is schedule service. Within 24 hours I got a call from the plumbing company and scheduled the appointment. Jason from the contracted plumbing company, was courteous, and on time! Had the parts with him and Fixed the problem. Was on his way in 30 minutes!!

I had my doubts about CHW. I had never put in a claim before. I tried calling them because I didn't know the area that had the trouble. The issue could have been one of three things. I couldn't get through to a live person and the automated system was not helpful. I filled out the claim online and in the morning when I got up, there was a message that a service person would be coming. Michael called me to let me know when he was going to be there. He was there on time. He knew the problem right away and took care of it. I would use CHW again. Thank you, Michael.

I submitted the claim Sept 6. Today is sept 15, still no repair. This is ridiculous. I payed the CHW year fee policy, trusting and hoping better customer service. I been a long term CHW customer. I signed up for the 3 year policy offer, which I totally regret.

I’ve had Choice Home Warranty for the last two years. The first year was as part of the purchase and the reason I renewed is because it makes so much sense to have insurance for every appliance rather than buying separately, but also they respond quickly, their customer service is great. I’ve had several things repaired, my AC replaced and so far I haven’t met with a promise that they haven’t fulfilled, they use reputable local dealers to service and I’m just really glad that I found out about this! I think it’s awesome because it takes a lot of the warranty for first time buyers or even for experience buyers people who bought more than house. I am recommending it to friends and I am planning to renew.

A little disappointed. First we were assigned a technician who couldn't come for two weeks. We requested a re-assignment and you sent a different technician from a different company. However, he wasn't told what the problem was and did not bring a belt that could have fixed the problem. He had to make a diagnosis and contact you to approve it and we are still waiting for their return. So we're not yet happy campers

David was assigned to our A/C issue—the fan in our HVAC stopped working the night before. David was incredibly professional and friendly. He helped explain all of the specific things I shared that I had noticed the night before when the issue showed up. Not only is our HVAC back up and running, but I feel like I understand how it works much better. Would happily go back to David with DTY if we needed service again.

Took two service calls to decide the microwave was broken and beyond repair… Tried to recap two payments for this one at 60. And the second at 85. When I called in to explain it is the same problem the agent had no idea how to check it out and wanted me to look up all the numbers myself. Put me on a 10 minute hold. Spoke broken English so I couldn’t understand him so I hung up. Now I’ve been without a microwave for 3 weeks waiting on my credit or gift card … Not happy as I’ve paid on this service for years and finally used it and this is what I’ve gotten so far. 0. The only plus was Sears' service was good so maybe I don’t need you guys and will just go with them!

Happy with the plumber although it took bit longer. Choice should schedule little early as it's a plumbing issue. The approval didn't take long though, happy with approval process. Scheduling need to be taken care off need based.

The gentleman that came out was very nice and well educated…I appreciated he had a mask on and put coverings over his feet…Loved that he knew what he was doing and I know I won’t have to call anyone else in to finish… Thank you Choice Home Warranty for coming to my rescue in such a timely manner..

The tech was very nice and seemed to know what he was doing although there was no company behind him to check out. He seemed to be a bit of a sole practitioner driving 60 and 70 miles between appointments. I don’t know how Choice Home Warranty picks their people but I worry that some may not have the background to do the work. This guy was good but there was no no way to check out him in advance because there’s no company, just him. Much worse than this, Choice Home Warranty actually denied my claim for a totally arbitrary reason, saying that my air conditioning unit was not in well-maintained condition. Not so! I have had it serviced prophylactically during Covid And have never had a problem with it before it started making a grinding noise.

He was a pleasant person, however he could not fix it. He said we need a plumber instead of H&A. I talked to a propane company yesterday and they work with a plumber. Can I use them and use the reimbursement option?

The technician explained all problems with stove. I was very pleased..The valve that released the gas smell is broken..It cannot be repaired..He will contact the Choice Home Warranty service..I was very pleased with him..I will wait to hear from him.

We just signed up for Choice Home Warranty. Marc ** was great. He answered all of our questions and we were satisfied with the choice we made. The only suggestion would be to give people time to review the coverage information. I was literally on Google researching when Marc first called. I was not in position to talk then but I did reach back out with him to proceed. That was a little aggravating but I understand sales also. I look forward to a long relationship with CHW.

He did excellent job. He knows what was problem and he solve it. Impress his work. My problem is solved. He came in time and knows where is problem and he is friendly and courteous. I recommend to my friend Choice Home Warranty.

Had thermostat issues and they were able to replace the part the same day. The tech stayed late until the job was completed and the scheduling was pretty easy as well. The follow-up before the appointment was good with both phone call and texts.

Knowledgeable. Professional. Determined course of action and did great follow through. Waiting for part so repair can be made. Full communication by repair company was appreciated. Tech called before appointment to verify he was in route. Arrived on time and followed COVID recommendations.

Had my fridge running within half an hour! What a relief. I had dealt with it for days. (Running, not running). The two technicians were fantastic! They knew immediately what was wrong. They got down to business and had my repairs finished in what seemed like a half hour. Thank you Guys!!

Service was very quick, easy, and professional. I was Glad to have my system back to peak performance in a short period of time. It is Easy to submit claim and response was immediate. The system Repairs were scheduled within 24 hours. I highly recommend.

My experience with my technician Aby was great!! He was so nice to work with and made the job look so easy. Aby was very thorough. He explained the process and what he was going to do to fix the disposal. He was a complete gentleman. Very nice person to work with. Thank you.

This was an easy, clear, pain free experience! Price was clear on website. Price was competitive. Was a wiziwig!!!! Choice offers options not available w/ other home warranties. Can't wait to start using my Choice Home Warranty. Hopefully peace of mind is already descending on me!

The only problem I have is a possible conflict with time on Thursday, Sept 16 between 11 & 3 pm. I would have opted for the 15th or 17th had I been called. I have another floating appointment on the 16th that most likely will be a problem.

The salesperson was informative and gave me a lot of options if I wanted to extend for 3 or even 5 years. I told him that while in our former home in Texas we had a home warranty policy paid for by our own agent. She paid $750.00 for it and it was a waste of her money. Therefore, we want to see what type of response my wife and I will get if some covered item needs a repair or replace.

My garbage disposal stopped working. My husband was in the hospital recovering from a triple bypass. I called Choice and they sent out a technician who also had bypass surgery and he was friendly & caring to share some helpful hints about my husband's recovery. So glad he came & shared his experience as well as fixed our garbage disposal.

I was encouraged to shop around and assured that I can make a hassle free cancellation of my policy within 30 days. Within a few hours I found a much better warranty company and immediately called back to request a cancellation. After being on hold for several hours between three different phone calls I finally was able to speak with a manager in the resolution center to cancel my policy. He assured me my policy was canceled, I would receive a full refund, and he would immediately send me an email confirmation stating such. The next day I received a call from Choice Home Warranty asking me how great the service was. They also told me my policy had never been canceled. So again I waited on the phone for a combined total of three hours, I was disconnected four times, just to be told the resolution center was closed by that time. I wouldn’t recommend the high-pressure or dishonest sales tactics to anyone.

I submitted a claim for repair. It was not honored because they requested my initial inspection of the house and within that inspection it said it was inoperable. That was incorrect because currently the unit still blows heat and air however it does not get as cold as it should. I feel like this company does not honor what the contract states. I will not recommend them to anyone.

Rep showed up on time. Need a new ice maker. Ordered the part. Will advise when part is In hand and schedule appt. to install. Representative was very knowledgeable about the refrigerator and offered assurances that the part would be delivered in less than a week. Very satisfied with the warranty service. Would definitely recommend Choice Warranty to friends.

Not pleased at all. This was the first claim I placed. After the technician came and took photos and submitted them to Choice Warranty, the claim was quickly denied. I received an email about denial. I signed up for 6 years. Hopefully, my experience will get better. If not, I will ask for a refund.

Rob worked with me today to get a new policy with your company. He was polite, knowledgeable, worked to get me a good deal. He helped me understand the coverage, conditions and terms of the policy and answered my questions.

The freezer at the bottom of refrigerator had a puddle of frozen water at the bottom under the drawers. The gentlemen came and completed the repair in a timely manner. Cleaned up everything when completed and were very quick and courteous. Excellent work.

The garbage disposal that was replaced, has started to leak again. I have called the company and they are sending someone to check it out on Thursday 9/16/21. This is the second Disposal changed in less than a month and half. The first company did not answer the calls. I think they are not there anymore. I had to pay $60.00 each time.. I hope that they can come and fix it, this time. I cannot be paying $60.00 each Time. I feel that My account should be credited for $60.00 for the second disposal visit. Please let me know if that is possible. I have referred a lot of friends to Choice. I will let you know after they come to fix it on Thursday. If it is possible to tell them to replace it with a good Brand one.

Maurice helped me buy my plan. He was courteous and extremely helpful! In addition to finding a plan to meet my needs, Maurice also found me a promotional special which saved me a lot of money. I am very appreciative, especially because I am now a retired, widowed school teacher. Thank you Maurice! ;)

Just bought a house and warranty moved with us from old house and I'm glad it did as we developed a leaking disposal. I opened a claim Saturday via Choice website and had a Monday appointment within an hour. Plumber replaced disposal and resolved issue in less than an hour for service call fee only. Great value. Great Service. Had similar experience with an ice maker at old house. Peace of mind is priceless.

Filing the claim online was fast and easy. The timeframe between filing claim online (late Sunday night) and the technician's arrival was very reasonable (next day around noon). Tech was courteous and went above and beyond answering some unrelated HVAC questions and looking at something additional for me.

Very quick response and Danen power motored to unclog pipes. Very professional in every way. Would recommend Demco to anyone. Called on Sunday and they contacted me early Monday morning. Appreciate the fast turn around after filing the claim. Choice Warranty provided quick service and am very pleased how they handled the request.

Very professional and answered all my questions. Explained everything in detail. My sister recommended the company and I was very pleased with how quickly I received a phone call and how easy the process was. The pricing was also very good.

I believe our technician's name was Brian and he did a fantastic job. He was very professional, very respectful, very knowledgeable and did a great job. We were not familiar with this company even though they have been in business for 20 years. We would definitely recommend them.

Gary was very helpful and explained everything in great detail to me. I am an "oldish" lady and he took his time with me and made certain I was receiving the best plan/offer for my needs. He represents your company with professionalism and knowledge. Thank you, Gary!

Servicemen were wonderful yesterday but today the dryer doesn’t heat. I needed to place a new claim and now I have to wait 7 days with 3 loads of wet laundry. My husband and I are both handicapped and it is not satisfactory to go to a laundromat to dry them.

I have used Choice Home Warranty twice so far, 1 electrical & 1 A/C. The ease to open work orders is simple and quick. The response is just as quick. Both companies that work through CHW were knowledgeable, professional & thorough. Good combination.

Service tech. very professional, courteous, and prompt. Diagnosis to dishwasher and ordered part. Waiting on him to come back, he said he would text me when part came in. I am very pleased with company that you sent out and very pleased with Choice Home Warranty. They have taken care of everything I have ever needed as long as I have had them.

The Technician that came out was very polite & courteous. He explained what he was doing & What was going to need to be done. He ordered the part & I have already received it. Just waiting on my appointment On the 27th to get my stove fixed.

We were NOT advised a replacement appliance. Would only cover a small amount of cost and we have to go to a store to purchase replacement. Policy terms do not state you only offered a small fraction Dollar amount to purchase replacement and have to out to a store on our own to make purchase.

Our water heater was popping its internal breaker due to overheating. The technician from Buzz Services quickly diagnosed the problem and replaced the thermostat. Very professional, friendly and courteous.

Although it has yet to be fixed, the parts are on order. The technician actual was actually a week ahead of schedule, called us to let us know and was friendly and efficient. Follow-up appointment scheduled for 9/17/21. I would highly recommend this servicing company.

I have been happy with the quick response to my needs, but the repair person doesn't always communicate well. I was to have a repair on my refrigerator on September 1st. I tried calling the repair company 4 times and finally called Choice directly on September 7th only to find out the part is not in yet. A response to one of my prior messages (left for the repair company) would have saved me a lot of frustration. Open communicate works much better! Just let the Consumer know what's going on, not just don't show up and never return their calls. I think Choice is a good company but maybe they should look into different repair companies as their partners. I will probably renew my contract.

All it took was a phone call to get the repair started. CHW took over from that point, scheduled a repairman, who came in a reasonable amount of time (2 days) to complete the repair. Definitely recommend using CHW for all your home repairs. Thank you CHW!

No hassle repair of furnace. Did my claim online, which was fast and convenient. A service representative called me within 2 hours and the issue was fixed within 5 days. There is a small fee of $45.00 but beyond that I felt the warranty paid for itself with one visit.

Darin was “Darin on the spot”. Very informative, very nice. I walked me through each step he was taking in regards to the repair and keep me up to speed on parts availability. Couldn’t have asked for a better technician. Highly recommended. Thanks Darin

I had a leak in the faucet in our main tub. You sent a repairman and he said the whole tub had to be removed. You rejected the claim on the grounds of it not being of normal use. I had another repairman visit and he fixed the tub leak within a hour.

Timely and professional. Inspected the house and made sure it was safe. He was truly a help and worked with me to ensure the house was safe for the people living there. Very well done and was able to pay over the phone.

As to my overall review, I can’t in good conscience, give more than 3 stars here because of this & my past experience with these folks! Once I filed both of my claims, I never received an acknowledgement of those claims until 2 days later, at the same time I received my 1st email telling me who the company it was assigned to & that same date the appt. was scheduled for, which was today!

Best ever service from a vendor. I lost my AC in 102 degree heat. He prioritized me to prevent heat associated problems. He was kind, masked and gave me wonderful advice about system maintenance for AC and heating. I highly recommend The Cool Guy.

So far the Choice Home Warranty has been very responsible in responding to emails and phone calls including placing claim. The contractor Fix Smart Appliance is very good and reliable with good manners. Is been a long time we get a Home Warranty that actually respond with accountability and responsibility.

Customer service is great. Satisfied answers. My brother has also Choice Home Warranty. I always tell my friends and family about Choice Home Warranty. They are awesome. All is well. All service done on time. Very professional. I have Choice Home Warranty at least for the last 10 years.

Updated on 09/26/2021: They were friendly and on time. Knew what they were doing. Had to come out again and fixed the filter problem. The owner called and apologized for the inconvenience that our filter didn't work. The guy was very knowledgeable and nice.

The contractor was fine. The process to get someone out took weeks. Then I get an email saying Choice will replace my broken washer. Then you offer me $343 to replace my washer saying that is the average amount. I spoke to the case worker who told me that was the most, that was fair, that there was no one else to talk to. She said I had to take this or nothing. It was an awful experience and I am so unhappy and sad. I feel I wasted money on this policy and company.

Choice Home Warranty was no help whatsoever - total waste of time. I have a severe medical condition and needed my air fixed ASAP - they could have cared less! I will be cancelling them in the near future and searching for a new company.

Technician that came to house for repair was nice. The three different claim reps at Choice Warranty we dealt with about our replacement were not helpful and low balled us on replacement value of our dishwasher. Terrible experience and we have two homes with two Choice warranty plans. Our big mistake. Complete three week run around and they would not consider our thoughts on replacement value. We feel we were misguided when we purchased plan and even reading Choice Warranty booklet we felt they did not $ replace our quality of dishwasher. We feel you should look at the claim and have someone call us. We are extremely dissatisfied with Choice’s decision on claim. We felt the claim you are being dishonest with the amount of money you are sending for replacement of our dishwasher. Gayle & John **.

He was honest about the appliance & returned in 4 days to replace a part. Very professional. Sarom did not rush when he was working. Very determined to do excellent work. We need more technicians like Sarom. He was prompt and contacted me each time 30 minutes before arriving.