Choice Home Warranty Reviews

It takes too long to get things done. The service rep was excellant. However at times, thing need to be taken care of immediately. I didnt need someone to come out and tell me my motor was dead, especially when the pool service I use said it was dead and I had to wait 4 days for your service rep to confirm. Now I have to wait another 5 days before its replaced and the pool gets filled with algae.

My microwave died shortly after I bought the house and the average microwave is about $500, and the payout was either low 300s or high 200s. So, it was not enough to even buy the cheapest microwave in Walmart. If something breaks that needs to be replaced, Choice Home Warranty most definitely doesn't give enough money to replace it. So, I would recommend people to go with someone else. But when it comes to sending technicians, Choice Home Warranty has a quick response, which is something that I like. Technicians come out the next day. The claims for the microwave and the dishwasher were super easy and an all-around very good deal. Everything works perfectly.

The service man adjusted the A/C. Will have to give it a few days to see if it corrects, or I just have to get a new one. I know if I have to replace it, I will have a hard time coming up with the funds. I don't know if your firm would pay most of a new A/C for my home, it would be several thousand dollars.

Hello. First the contractor gave me a appointment on Saturday, between 11:00 am to 3:00pm, turned out to be a no show, no called, I called the company many times, it's closed on Saturday, finally, I got a email on Monday saying he tooked the wrong #, then he finally show up, did a good job on my sink, all is forgiving, Good..

Not happy that I had to wait 4 days for Service, when the servicemen did arrived, he was very courteous, and got on the trouble right away. He was in and out in less than a Hour. He cleaned up any mess he made. I would recommend this serviceman to everybody!

Showed up earlier than expected and called to confirm. Fixed the problem in one visit. Explained the issue. Well done. Thanks. Would recommend the service and work done. Efficient and well prepared. Had the part to do the job the first time.

I have had Choice Home Warranty for 5 years for my condo and home. I have had to have services many times and they have been wonderful! The service professionals they have sent have been very knowledgeable. I am currently waiting for an approval to have my heat pump replaced. The service man they sent out was very honest and precise about why it needs to be replaced.

I want to start off with everyone I spoke to was very courteous and professional. This review has nothing to do with the people that work for Choice. I do however want to share my disappointment with the company. I paid for 3 years of coverage upfront because they promised me that if they can't fix my appliances they will replace them. I called once for my refrigerator. It just so happens that what was broke was not covered.

Did not need new system. There was a float that got stuck that had something to do with shutting system done when running. Did not put new float in or anything but unstuck it and fixed. Very nice technician. Very knowledgeable. Kind, knew what he was doing, checked several things before finding the problem.

It took weeks to get a service technician to look at our refrigerator. This was not CHW's fault. All techs in our area were backlogged and CHW gave us the option to find our own tech, which we declined. Fortunately, the refrigerator was not an emergency. Otherwise I hope CHW would have expedited service. We were given same day notice of a tech coming. Fortunately we were home so it was a pleasant surprise. Ordering service was easy. CHW Kept us well informed.

Russell Repair is the best! He came on time and took care of my problem and now the dryer is working perfectly. I recommend him to anyone. He has a pleasant smile and he cares about the customer. May God forever bless Russell for his services.

The tech was so nice and helpful and was pretty in and out. Did not leave a huge mess. Just what was left from the work. Great service, and pretty fast. My garbage disposal was replaced efficiently and quickly and neatly.

I was very upset that I had to wait almost 2 weeks for you to find someone to address my problem. It turns out I was able to fix the problem myself but I still had the repairman come to check it out. That is not good service as far as I am concerned.

The service technician was prompt and very knowledgeable with my repair issue. Wes was able to explain why my appliance was unrepairable, and then proceeded to help me understand the replacement process. He was able to communicate with the warranty company regarding my appliance issue while at my home. Within a few minutes the warranty company contacted me via email stating my appliance would be replaced with a reasonable replacement allowance. I highly recommend Wes! He was very professional!

Starting the claim online was a very easy process. I just wish this problem was fully completed on the first claim that was filed last year, as it's for the furnace obviously it only happens or noticed during cold weather.

Not finished yet but waiting for parts. Very short time for response and first contact with plumber. He was exceptionally professional and explained everything that was needed to be done. It was a Friday response and his schedule was full. He was willing to come back that evening but my leak wasn't that serious so I agreed to a Monday appointment. So far, so good.

My interaction with CW was a smooth and easy process getting my heating system up and running again. Choice Warranty submitted the claim on my behalf and had a technician scheduled less than 24 hours. Andres, from Fahrenheit1 LLC was outstanding and repaired our heating system earlier than the scheduled date.

A technician from Bennett & Son's, "Choice Home Warranty" assigned to my claim was very knowledgeable, kind & answered all my questions in great detail. I was very pleased with everything the Technician from "Bennett & Son's" accomplished. The Technician also discovered the motor in the air handler was only operating at 30% compacity. My air handler motor is now operating at nearly 99% compacity. The difference in the power of airflow throughout the entire house is incredible! The entire house is heated very quickly now. The A/C's ability has also increased substantially! So, am not only satisfied... I am very, very satisfied!

The technician was friendly, courteous and very informative. The issue couldn’t be resolved and a resolution was almost immediate, I’m only waiting for the Lowe’s gift card to purchase a new range. I would most definitely recommend Choice warranty service to anyone looking for a home warranty program.

My freeze died. I had it full of food and it took Choice Warranty a week to get someone out to look at it. Then they decided to buy me a new one. Ha!!! They gave me about half the amount that it will take to replace it and that was a gift card to Lowe's. Well, Lowe's do not have what I need because I am constrained by size of unit to fit into the space I have. I would have to wait until March before Lowe's can ship the freezer that I need. In the meantime I have all the food that was in the old freezer stored in a relative's freezer and they are 15 minutes away from me. I feel like I have been totally cheated on this deal. CHW does NOT really care about their customers. Oh, and the person I had to deal with on the phone barely spoke English. It has been a horrible experience!

I put in a plumbing issue and after a day was told that they could not find a plumber in my area so I'm to find one myself and I will be compensated for it. I paid for this warranty service so they could do this, not me. So I still have the issue and it's getting worse.

Had another company tell me I needed a 2200 job to fix my problem. Remembered I have this covered with my warranty company and they sent the company that told me all that was needed was an adjustment to the thermostat. Thank God for an honest company.

I was impressed with the timely manner of the service call and the technician. Usually, my experience has not been good, it usually takes 2 weeks for someone to come out and 2 weeks for the parts and service to be completed. Last time when my water heater went out it took a month for the repair.

The ease at which to execute a contract. Troy ** explained the terms of the contract very well. Hope the services you provide serve us well. Your rating is pretty good and the 8 year contract with fixed price is exceptionally attractive.

Choice Home Warranty has helped me out three times since I got their warranty a year ago. When I got it I wasn’t sure because it was a lot of money but it’s really come through for me over time. It’s been easy to contact their operator who contacts somebody to come and help me.

Choice was a little bit cheaper in prices than the home warranty that I had before them. But I've fought them over a garage door opener. This has been going on since the 25th of last month and they've been making the technician jump through hoops. They couldn't find anybody. I finally got one company to come out because none of the others wanted to deal with them. They keep trying to lower his prices down, and keep trying to charge me trip fees each time he has to come out. Finally, once I said I'm turning everything over to my attorney and I'm tired of dealing with it, they approved the work, and they're installing a new opener today.

Rufus the technician was awesome. Did a good job and fixed the problem in a reasonable time. Kept in touch throughout the process gave a text when he was on his way to my house. I commend this technician for his professionalism and concern in keeping the customer satisfied.

Excellent explanation of services and costs by Troy. Would highly recommend to others. It is a relief to know that I have coverage for so many things including things 100 feet from house. Now I don’t have to worry about what might happen and how I could afford the repair.

I am purchasing a home in Mesquite NV and I wanted to get some peace of mind in case something goes wrong after moving in. I talked to John and what a pleasant professional rep. Everything was explained very well and I felt like the rates were competitive. It was a pleasure dealing with Choice Warranty.

The problem with my dishwasher had occurred a couple of months ago. A technician came after the claim was submitted. He said there was a build up of soap. He left the dishwasher running. About a month or so after the problem was there again. With the holidays coming I decided to submit another claim to get it working. The Technician that came from Sears worked on it and got it working, he left it running the cycle. I hope it does not happen again. But what happens if it does, another $85.00 service fee?

Well informed and patient to answer questions that I had on everything that was asked and would be pleasure to refer anyone to contact Richard ** if they need a warranty to plan for all their appliances and more, very please with the decision I made

The Technician they sent moved his schedule around so he could take care of us when problems arose again. Very satisfied with this technician and would try to have him take care if another issue arose. Since using Choice Home Warranty we have been satisfied with the work.

I appreciated the way Francis got right to business. He was able to pull up my previous information and get me into a contract I was comfortable with. He was very patient with me and answered all of my questions. He was effective without being pushy.

The team at Choice Home Warranty was pleasant, clear and quick. I used only about 5 minutes of my time. The service was on time clean and friendly. The tech had the correct equipment and was done in 10 minutes. The service was a success. Thanks for a great job.

Great experience discussing plan and options. Sales Rep was clear and concise on plan's coverage and responsibilities. Plan covers entire list of home appliances and replaces any not serviceable. Cost of plan within our budget for coverage of home appliance repairs. Was able to work out plan for 42 month coverage of all items listed on plan.

So far Choice is been the best warranty company I ever dealt with. I had work on my plumbing and Bill from Railys Plumbing was the best. He was very professional and listened to my needs and concerns. He did a wonderful job.

It took 8 months from our initial purchase in Feb/March to get CHW to assist with a damaged ice maker in our home .... The rescue was done by a SEARS employee that was FINALLY engaged by HIS company to come to our home miles away to fix our damaged refrigerator. IT IS NOW FINALLY operating because of SEARS. Again, we are not at all attributing much, if ANY credit to the CHW contact management. I believe that access to the CHW company managers, office staff, and coordinators was atrocious ... Our SAVIOR was a fine young man named Ishmael from an Illinois location, 80 miles away ... Yikes!!??

Spoke with Latasha ** regarding renewing my policy for the next 6 years. She was very informative & explained all of enhancements to the new policy. It’s a pleasure talking with someone who has the answers to my questions. I previously have had technicians come out to fix appliances that didn’t know what they were doing. I was happy to hear that the quality of the technicians has been upgraded.

Our furnace stopped working so I called CHW to open a claim and they sent out a repair man within 24 hours. The company that they sent out was very professional and got our system up and running again in no time. Since this was my first time submitting a claim I was a little nervous, however CHW customer care was very professional and helped make everything right.

The first gentleman (Robbie) I spoke with was awesome. He answered all my questions was very friendly. The 2nd gentleman I spoke with was a little more pushy in regards to the way he handle things. Didn’t verify any information except the address. Finally verified who I was after everything was said and done and I asked if he needed my name.

I really like how easy it is to get ahold of customer service at Choice Home Warranty, but I really hate how frequently I need to. While I've had some excellent experiences with companies that have picked up my claims, the abjectly horrifying experiences I've had with two of the companies have made me seriously consider trying to get out of this home warranty and has even resulted in legal action taken against one of the companies, which uses multiple dummy corporations to pick up claims but doesn't actually have any technicians on staff. And yet these dummy corporations are still permitted to pick up my claims, and it's a struggle every single time to get my claim picked up by an ACTUAL home repair service.

So our heating stopped working (of course) on the coldest days of the year so far on Thursday, I contacted Choice and they said they were going to assign a technician but they couldn’t tell me how long would it take to come so I found a technician that works with them that could come to check and fix my problem and they are not willing to assign the claim to him, they asked me to tell the technician to call their vendor relationship department to ask for my claim, he did and they are giving him the round about and not giving him the claim; these people don’t care if it’s winter and your house it’s literary frozen, I did the job for them and found a technician and still with that they don’t want to help, I’ve heard this is common practice so you get desperate and get your own technician and get the problem fix then ask to get reimbursed and that’s when they say that they will not reimburse you because they have to send the technician and of course winter time and freezing temperatures are the perfect timing to desperate people!

The technician was very friendly and took his time to explain the issue and fixed it. I would recommend his company to being reliable and friendly. I would definitely want to use his services again. His helper was also very helpful.

We filed a claim for a broken heater. The technician did not get to us until 5 days later!! I would expect more concern for our health and safety in sub freezing temperatures. In addition, the heating company would not answer calls or return calls!! They were terrible.

My heating system was overheating, so I had to turn it off during the coldest days of the season. Home Warranty sent a repairman out the next day. The repairman sent me an email of when he would be coming, and even called me before he came to make sure that the time was okay. He quickly resolved the issue. He was very polite and professional. My repair fee was only a fraction of what I would have had to pay, if I didn't have Choice Home Warranty. I would definitely recommend them to my friends and family.

The tech (Jordan) from Diamond Garage Doors and Openers was very skilled and friendly and fixed the broken opener in a matter of minutes. Explaining what he was doing as he worked. Much better service than I expected! I would request him again in the future if needed.

Technician showed up quickly. He was knowledgeable and helpful. I am new to my house so he gave me a brief walkthrough of some helpful information about my furnace. Repairs were made. I purchased additional routine maintenance service for a reasonable price.

The technician was very friendly, courteous and knowledgeable of the needed repair. We had a great conversation while he had waiting time. Happy to have my oven calibrated. I don’t care for this survey as it wants me to continue to post on this section.

It was so nice being able to obtain my own service technician. Someone who I could trust to do the job right. Someone who I can trust to be in my home. He was very professional the entire time. I wish this was always the option.

We had a potential flood on our hands on the six floor of a condo that would’ve impacted all the units below the six floor from a rusted out leaking water heater That was about to lose all this water at any time. Choice Home Warranty saw this for the emergency that it was and allowed us to contact a local plumber to come out immediately. The plumber identified problem that the unit was 28 years old and rusting out and began to leak into the condo unit below. The plumber immediately installed a new water heater and Choice Home Warranty covered all the expenses except be contractor visit deductible. We’ve only had a good experience with Choice Home Warranty and we stopped using a competitor for reasons of non-responsiveness. Choice Home Warranty actually answers the phone and has always responded professionally and courteously to the problem. 10 stars out of five.

I did this claim by the book! Online. my issue for a claim was my side-by-side freezer. From a NOT TO WASTE viewpoint the time wasted setting up an appointment (which finally happened) and all my frozen food thawed out: steaks, seafood, and a lot of TV dinners. Being uncertain of this format of claim made it impossible to donate to neighbors' quality food. NOT that any of my neighbors have done anything for me, I would have tried to share the food.

From the sales associates to claim support team, the company trained them well. They’re patient and friendly. I was assisted well. The scheduling for the technician was fast and the rescheduling was easy. All the best to the team! Thank you for making things less stressful for us.

Had an issue with my heater over the weekend. Called in, started a claim and they were out to fix the problem sooner than I would ever imagine. Seems to be fixed correctly and in a timely manner. I would recommend Choice Home Warranty for all your appliance coverages. I wasn't sure at 1st but now that I had a problem and it was fixed I am definitely satisfied.

We called to get A/C fixed and was told that because it was under warranty they wouldn't fix it AFTER THE FACT they had sent out a guy AND paying $85. It would have been nice of them to ask me for the serial number or pass me on to a technician that may have asked for the number BECAUSE who would have known that after nearly 10 years it was STILL under warranty with the manufacturer. Now not only $85 in the hole I have to fork out $250 plus.

I was very glad to see a commercial on FOX NEWS about Choice Home Warranty, and decided to give them a call. Talk to Mr. Joachim ** and he explain all the choices I had and I came to a conclusion which plan I needed. He sign me up with a very good reasonable plan. Thank You CHOICE HOME WARRANTY.

The temperature fell below freezing on Thursday and when I turned the furnace on, it would not come on and set a code on the flashing indicator lamp confirming there was some kind of fault that locked out the gas valve. I called Choice Warranty and they processed our claim within an hour of my call and the technician from the repair company called later in the afternoon to confirm our appointment for the next day. Hopefully they will be able to repair the issue and get our heat on before we have some pipes freeze. Very timely service which we appreciate.

I had great rep that explain everything. That I am going that saving money on repairs with this house that I moved into. And it's going to be great to. That I am going to save on repairs that I can't do some of them like electricity and plumbing.

I was charged for 2 items instead of 1! I’m going back to my other home warranty! They charge me washer and dryer as 1! Not 2! This company lie about my discount! I never got my discount when I first sign up!

After over 4 weeks, freezing temperatures in our city, you have no contractor to send out and told us to find our own and you would approve the payment. Hoop after hoop, we are freezing and you ask for a good review? I don't think so.

The technicians who come out report one thing to the customers about work that needs to be done and CHW totally disregards their professional assessment and does the minimal work possible to repair the item. Some technicians don’t do the job properly at all, so the problem is never really resolved, resulting in numerous calls for the same problems. This defeats the purpose of having a contract at all. The appeal process is also a joke, hey you can never win, no matter how much evidence you have. It’s pointless to even try to appeal. Their goal is to pay as little as possible by doing incomplete or inferior work.

The office called me to let me know the tech was about 10 minutes away. When he arrived, he was polite and friendly. After sizing up the problem, he conferred with another worker and they agreed on a solution. It was quick and painless. Now my garage door works better than it has in a long time.

I purchased the home warranty and filed a claim. The service technician came to the home and advised me that in his experience, he has never seen them approve a real claim and if it is not something they can put a band-aid on, they have never actually covered the claim. When the claim was denied, it was no surprise, but the worst part is that the people they have working as "case managers" are rude and do not do their proper research before calling you with their scripted excuses as to why your claim is denied.

The repair Company came out on Tuesday 11/15/22 and checked the outlets but couldn’t determine what is causing the outage. I am still having the no power issue and need them to come back out ASAP. I don’t feel I should pay another service call for same issue.

Very satisfied with the company that is going to fix or replace the furnace. Not happy with the fact it has taken 6 days and still not repaired. Very cold in the house when the temperature outside is 30 degrees! Can't believe Choice Warranty could not have taken care of this sooner???

I searched for the top 5 home warranties and called your company. Tal called me back. He was very patient with my questions and helped me find the plan I wanted. I was impressed with his confidence and knowledge of his company. Now I hope the service is as good as my salesperson Tal **. Thank you. Melinda **.

I was surprised that I had to pay $366 more besides the $85 upfront fee. Not sure why that was the case. I thought the money I paid for the plan covered everything except the $85. Interesting that I got a call to renew my policy at the same time I had to pay extra for the water heater. I realize that I would have had to pay much more had I not had the policy.

I would rate the technician who came to our house, Jared, with a 10. He was knowledgeable, friendly, professional. He explained the repair process in detail, explaining what parts would be needed and the amount of time it should take. He is an asset to your organization. Thank you.

Technician arrived as scheduled. Checked and diagnosed our issue and quickly found that ice maker unit was beyond repairs. He had a new unit in his truck and changed the ice maker unit. He did more checks to assure everything was working as designed. Very cordial and knowledgeable. Very happy with outcome.

Submitted claim via Internet. Choice response was timely and contractor assigned to investigate claim. Prime Plumbing & Drain, LLC determined what was needed and submitted estimate back to Choice who then approved the repair. Prime completed the work promptly and satisfactorily. Excellent handling by all.

Your refusal to cover my lack of heat at this critical time in my life rates a ZERO!!!! There will be MUCH MORE action on my part as soon as I get my wife settled (after 4 plus weeks in the hospital!!!!).

It took 5 days to get someone out for a leak, resulting in more damage and significant water loss. CHW team was not helpful or responsive. Redbeard was great - technician was outstanding. I would highly recommend Redbeard - Ed was truly knowledgeable and efficient.

The technician was awesome. He was very friendly and professional and quickly fixed the problem with the furnace. However, Choice Home Warranty took more than 24 hours to assign a contractor. That’s too long when no heat is available. Issue related to heating during the winter should be given priority, even if it requires 24/7 coverage.

The technician was excellent. He called me ahead of time. Once I told him I needed shelves replaced on refrigerator, he stated it may not be covered. He did some research and made some telephone calls. He called me back informing the shelves were not covered. However, the technician I talked to initially, who made the order for the technician to visit, was not knowledgeable. She should have known that information about what parts are covered. People scheduled their lives ahead of time by planning. She wasted the technician and my time because she didn't know something she could've told me over the phone.

Guys, I only just made this claim. Ask me for a review after it gets resolved. All I can review at this point is the claim submission process, and it was painless as always with your virtual claims agent. Ask me again after we see how quickly the claim us resolved.

Repairperson was professional, courteous, and knowledgeable. My appliance is back in service and we could not be happier!! We would recommend Choice service to all of our family and friends. We wish we had it in our last house.

Dryer went down Wednesday night 11/9. I logged in and made a claim at 1am and the tech had the issue fixed by 9 am that morning. The response was amazing. The tech was professional prompt and above all courteous. I’ll definitely recommend Choice to my family and friends.

Guto. Came to my home to repair our clothes washer. Along with the repair he gave us great information About our machine. He’s a real pro who cares about a customer. We learned a great deal of knowledge about how to use our washer in a much better and efficient way.

Technician was prompt, courteous, professional and did a great job of explaining what he was doing. Would highly recommend Jeremy ** and his company for any electrical issues or repairs or jobs that you may have. He called to say when he was on the way. Arrived on time and resolved the issue quickly.

The job was done in less than one hour because the technician had the part that was required to repair the dishwasher. The technician explained what was done and was very neat. I would definitely recommend the company that Choice Warranty chose to do my repair.

Once again Choice Home Warranty came through and quickly responded to my repair request for my leaking toilet. I've had CHW for approximately 4 years now and each time they deliver quick and efficient service. This instance, a plumber was at my home within 3 days to completely repair my toilet and was finished within an hour. CHW is the best warranty company ever.

They did not want to start the work without getting paid, per my renter. I was in hospital and out of reach. Imagine what a commotion. I paid them and after I was out of my MRI. Tell them you get paid finally. And life happens.

Very professional quick and easy and understanding. Great price for veterans. Will tell friends and family... glad I did not have to talk to someone who is not from another country. I could understand everything your salesperson said.

I turned in 2 claims, my biggest problem is it has taken approximately 1 month before a service person looked at either issue. I'm still waiting on an answer for my AC. It seems like you have problems getting contractors.

Buying a new home is scary. This service takes some of the scare out of this process by covering all of your major items in one policy. I have had this service for previous home purchases and $85 is significantly less expensive than a new appliance.

I had spoken with him on Monday and said I would call back on Wednesday. Got his voicemail, but he called me back within 10 minutes. Set me up with a monthly plan covering everything that I wanted at a great price. Had an email within minutes of my call.

Sean, the technician was extremely knowledgeable and very fast with our repair. He was very pleasant and answered all of our questions. Thank you for your great service. We will be very happy to recommend this service to our friends and family.

I spoke with Bob who provided me with knowledgeable information regarding the Home Warranty plans offered. He took time out to speak with his supervisor to be sure he could offer me the plan at an affordable price. He was courteous and I truly believed he was concerned about my thoughts and feelings regarding the plan. I am retired and I have to be very careful about my spending habits. Thank you Bob for your great hospitality toward me.

I called to make a claim and did so through the automated claim system. It was fast and easy. I was called within 90 minutes by a local company who could advise me on the problem and set up an appointment. It has been a great experience and fantastic, speedy service by Choice Home Warranty.

I took the responsibility of finding a company that would deal with a home warranty. The first half-dozen or so I called said it would be too much information and pictures to provide. The company that agreed to help me was Davis Heating and Cooling, and they were truly helpful. I would recommend them.

Clearly it's written in the contract that water heaters are covered. To get out of the repair Choice reclassified it as water storage tank, which is an outside plastic tank that stores water, typically used in rural areas, I have an attached to the house water heater. I tried arbitration with Choice, associate continued calling the water heater a water storage tank, they refused to tell me why they are reclassifying the water heater as a water storage tank. They refused to give me an itemized statement stating the reasons for the denial and description of a water storage tank and a water heater. I know others on the Nextdoor app also say Choice denied their water heaters. Told Choice they need to remove water heaters from their warranty contract if they deny everyone for repair or replacement.

I submitted my first claim with Choice through the website after logging in. It was very simple and received an e-mail response within 1-2 minutes after submitting it. My claim appears to be quickly processed so now just waiting for a technician to respond and hopefully fix my inoperable appliance.

You have problem getting the right contractor to work for you both times I have need you. The first contractor you sent never showed but the second one took care of the problem and very nice, so all in all great review. Thank you

The tech was super friendly and knowledgeable. Would have preferred to choose my own in this particular case because I could have had someone out within a few hours rather than have a cold house for two days. Also, when I submitted the request the site alerted me that I was due for a free service call but I was still charged the $60 fee.

Technician gave a 4 hour window of when he would arrive, he called to make sure I was available and arrived within the first 30 minutes. He was professional, pleasant personality and got the job done quickly. Very pleased with the technician and the company he works for.

Choice has always covered my claims. Process can take a while sometimes due to events or other malfunctions that occur during the claim progress. It may take more than 1 technician from different businesses appliance or electrical etc. I do have to pay for the different service for same item if different diagnosis is needed it still saves money for services performed.

Washer not working. Service was professional and courteous. Very happy with this warranty company and would recommend this service to my family and friends. Respond time was quick and accurate and reliable. Feel very confident with their service and performance. Thank you Choice warranty.

Technician was Helpful and informative. Friendly and on time. He explained everything that was happening and what would be recommended moving forward. I would be pleased to have this same technician if I had another electrical issue. Great experience with this electrician.

Did a good job of diagnosing the problem and got us quick action. Told us what was wrong with our refrigerator and given the age let the warranty company decide if they were going to replace it. He contacted us right back and said they would replace it.

The technician came to my home in a timely manner & as soon as he went into area in the garage, he commented to me that someone did not place door on the heater. I advised him that was the tech from Brother Heating & Air.

Toilet and tub blockage. Called my Choice Warranty to get help, and help is what I received. Was given a appointment within two days and then help arrived. I had no clue what to expect. The technician was very informative. Answered my questions with patience. I would recommend this company 100%. I finally stopped with the questions so he could do what had to be done. End product was success and I was back to normal again.

Tech investigated and determined drip came from the disposer and said it would need to be replaced. Paid $60 fee. Called back to say Choice Warranty would not cover new disposer since I had not mentioned the disposer in my claim about the leak! (Apparently I am required to diagnose the problem!) The disposer was operating fine. Now I had to file a new claim mentioning the disposer. Was notified that a NEW contractor will be sent! New diagnosis, new $60 charge! I am furious. This is a lousy way to run a business!

While the technician was excellent, I am Concerned about the parts that are being used. I just had to pay another fee to have a technician come out less than 2 months later for the same issue. I am concerned that the parts being used are poor quality. I should never have been made to pay for another visit for the same exact issue and part.

My fridge was not getting cold intermittently so I filed a claim. Service Technician was here in 2 days. He was extremely professional and communicated that he would order a new part. Got an email a few hours later and Choice Home Warranty gave me a gift card from Lowe's for a brand new fridge of my choice! Outstanding!

I was impressed with the technician who came to check my microwave. He explained it was impossible to repair because parts were no longer available for it. I am waiting to hear when the new microwave will be installed and hope the same technician is the installer. I have been with Choice for many years and have been very satisfied with their program.

It did not take long after the inspection to make a decision, I'm happy with the results, it was right on time, no waiting too long for a decision. I hope to purchase a new microwave soon and possibly the same model.

Repair technician from Sears unthawed water system, but a few hours later, it froze up again. He fixed the problem but not the cause. Sears has set up another service, today. Hopefully, this technician will find the cause and fix it to my satisfaction.

Extremely poor service choice. First vendor sent out did not supply Choice with finding. Choice told me to contact vendor for required info. I requested a mgr. Mgr left voicemail but no contact number but main service. Call main service and had to repeat whole issue again. Kept getting same response - Very frustrating. I had to request a diff vendor.

The plan, basic looked good and I’ve seen several adds for this “special VET/MIL Home Warranty Program. So I bought basic for $60, seems fair but the devils in the details and I can’t see policy! I will go change my star rating as I am confident someone will e-mail me the policy so I can read it. Thank you.

Eli was fantastic. Extremely polite and a great asset to your company. Eli was very patient and he answered all of our questions, and we had a good number of questions. We are grateful for his excellent service. This is our first experience with Choice Home Warranty and it has been a great experience. Thank you to Eli.

Choice Home Warranty found a technician to repair my broken heating unit. Trotter Enterprise came out at time of appointment and quickly fixed the problem. I will continue to call Choice Home warranty when a have a problem with my covered appliances.

Every time we have had a issue Choice has been onto-of it to get it resolved as quickly as possible. The service is great. We would recommend them to anyone. Customer service is also great to deal with. When I talk to them on the phone they are very courteous and are ready to help get the right service needed.

I was having problems with sending you folks the info on leaving AHS. I returned a call and the person I spoke with said he would send me an email so I could forward that email from AHS. He never did send me that email. The question I have, have you folks received that email? I need to know. Thanks!

Quick service. Quick turnaround. Service tech knew what they were doing. They diagnosed knew right away what was wrong and fixed the problem. I can't think of anything else to say except I am so happy that I chose Choice Warranty to pricy my home.

My furnace/heat pump is not working. It won’t come on. I have done all I can do. I have been given a reply and my service date, is Nov 18, 2022. My house is very cold. I don’t know what else to write.

The representative was very helpful and knowledgeable. Made it easy and felt like he was just helping me. My first time with Choice. Hopefully I made the right choice. I looked up thru BBB to make sure I picked a right company.

Your technician arrived on time. He check the microwave and some of the coils was burned out. He suggested that it could be repaired. He told me that he would put in and order for the parts. Was told he would try and have it repaired before Thanksgiving.

So far my experience is very good. I put a online request for dryer service. Every thing went smooth. They connected me to Sears service. Sears technician came and ordered parts. I am waiting on parts now. As soon as parts come I need to call Sears to schedule for appointment.

Quick, helpful and courteous. I was looking for rate information with my veterans benefit and the person I talked to was very helpful. He reviewed all my options and including a three year rate, but I settled for the one year rate. I recommend him to all customers.

Website is easy to use. Sales Manager, Jay **, was very knowledgeable, concerned, and helpful. I enthusiastically would recommend him and this website to a family member or friend! I am looking forward to having protective coverage for my home systems and appliances for the next six years.

My hot water heater was leaking water due to corrosion and after 18 years of steady use. Also the intake water valve was very corroded and needed to be replaced. Additional costs took me by surprise as I am a senior citizen who lives on his social security as my only source of income. Had I not had a home warranty it would have cost me almost 2 thousand dollars. So I am happy that I have a home warranty to help.

I have had a home warranty that hasn’t been great communication. Can’t speak with live agent. It takes 3 or 4 days after claim is file before you hear from someone. Last claim for fans hasn’t been resolved. Scheduled for Monday 11/20.

You took my money and after the tech told you the problem you decided to send us to the fine print that nobody can read. I paid for my coverage up front so I'm screwed. Buyer beware. They sure have some slick sales people

The circuit board, not working. O.J. informed me that it was under manufacturer warranty, and I needed to call them. She was very helpful and also very pleasant. She gave me all the info that I would need when calling the manufacturer.

I recently had one of your plumbing contractors here for a possible malfunctioning water softener. Issue was resolved from what I know. Technicians seemed very knowledgeable and I was very happy with them. Quandt Plumbing from Oshkosh. My only complaint is there seems to be no one local.

Your service is terrible. I should have had heat within 24 hours. Not 4 days. I had to call several times and texted. Had to threaten them with calling BB before they finally gave me a # to call and get service

My bathroom sink and bathtub were clogged for a while now. The Technician was on time, knowledgeable, friendly and went straight to work to snake both of them and within a short while they were unclogged. Yippee! He went far beyond to give tips on home maintenance. I would definitely use him again!

Sheri ** has always gone above and beyond to help me with anything pertaining to claims on my personal home. Her promptness and determination to get things resolved is exemplary. I recommend Choice Warranty for all your home warranty needs.

Very happy with response they actually came out A-day earlier than was scheduled. All it was needed was a minor adjustments which they took care of in about 10 minutes. Would be more than happy to use that Boeing service on another occasion.

CHW assigned Sears to do the repair on my Whirlpool washer. The tech arrived at the appropriate time and fixed the problem without delay. Ahmed was polite and professional. He even helped me level my machine which had somehow become slightly askew.

He arrived two and one half hours early without notification. He readily complied with my request that he wear a mask. Once here however, was meticulous and thorough. Very happy with quality of work. Will hopefully communicate better the next time service is required.

The tech was outstanding. Very friendly and helpful. I am extremely disappointed in the CHOICE. It like have bad out is state insurance. You will be in bad shape by the time someone from out of state shows up. And it’s like cable where you wait a 4 hour window. Maybe. It has been a terrible investment for me.

Our refrigerator stopped cooling on a Thursday night. I submitted a claim online Friday morning. I received notification on Sunday that a repairman would come Mon morning. The repairman called Monday morning and told me when he would arrive and he was right on time! Dillon from Plunkett Heating & Cooling was very professional and courteous. He got us up & cooling in no time! Would definitely recommend Choice Home Warranty Company and Plunkett! I should also mention that had I not wanted to wait until Monday for the repairman, I was given the option to get my own repairman and file for self reimbursement. However, I knew Choice would find me someone… They always do… and we live in a rural area.

The technician was great. I had an emergency. One of my bathrooms flood and they send a technician 3 days after I called. I need pay for an hotel until the problem was fixed. You have to correct that kind of situation.

I had 2 claims. The 1st one was a minor exhaust fan problem. The literature from CHW said it was covered and salesman on phone said it was covered. His name was Sam. I paid 65$ and was denied. 2nd claim was washing machine. That guy was excellent! 5 star for him.

I was prepared for the tech to come with the part that I mentioned to them prior to him coming, and he left without fixing it, and was hoping I could start drying my clothes. Hoping that they are able to come back with the party soon.

Our furnace blower came on making a horrible noise on a very cold day and the next day was going to be very cold. We were afraid to let it continue to run. I contacted Choice Home Warranty and they had a technician at our house in less than 24 hours. Fortunately it was a minor problem.

This was my first claim. The young man who did the assessment was very knowledgeable. The scheduling process went well. I am happy my claim was approved. Looking forward to fixing quickly. Disappointed I will need to come out of pocket for a new kitchen faucet.

Fixing our microwave with outstanding. The technician did wonderful job by finding the damage and fixing it for our good. We will recommend Choice Home Warranty to our family members and friends for how they take care of appliances and goods.

You should consider allowing seniors to pay for 5 yrs over the course of a year. Not many seniors have $3500 sitting around. Also we have not heard back on the heating issue we currently have. This issue needs to be resolved ASAP.

The men came out from simple electric were great! Knowledgeable and empathetic to our problems. I was happy to have them at my house and comfortable. They were both very kind and mannerly. I appreciate how efficient and effective they both were. Thank you!!

When I first called Choice Home Warranty for a pool/spa service call I unfortunately got a very unreliable vendor who did not bother showing up or even notifying me of their "no show" namely Emerald Pools. All in all, each time I have reached out to Choice Home Warranty they have responded and have provided fairly good customer service. My apologies to Choice Home Warranty for filing a complaint to the BBB about their no-show vendor, as it really is important that we make every effort to provide both positive or negative feedback on their vendors. The 2nd time I called Choice Home Warranty about the "no show" vendor they immediately sent out a request to another vendor for my pool/spa service call who did an excellent job by showing up and was able to resolve my issue.

The customer service is very nice and quick answer, really thank you so much for your help, and for quick response, and for the nice conversation with the nice customer service you have it, I recommend to all my friends and family.

Furnace not working. Took four days to get a technician scheduled. Guess you need to make sure repair issues only happen Monday through Friday. Basically waited the weekend into Monday pm before received email that technician would be at my house by 11 am Wednesday. Technician who showed was very thorough and repair was completed.

Spoke with Rep Tony and he explained the new policy etc, so I renewed for the rest of my life! Hopefully I do not need to take advantage of my benefits!! If I do live for a long time I will be covered for all of my needs!!

Service Call were handled with true professionalism and courtesy. My issue was handled properly and effectively. I would recommend this to family and friends... Thanks so much for your service, I’m truly satisfied. And will continue to use this service… Once again thanks so much for your excellence service,,,

Whenever an issue arises, we call Choice. They dispatch a technician and it’s fixed. We pay a small deductible m. We have saved thousands of dollars over the years. I highly recommend Choice for peace-of-mind as well as saving money on repairs.

The service was great by the Heating Company that was assigned; however, disappointed by the choice of a replacement thermostat for the house. The only thermostat that was available at no cost to me, was a cheap generic product that does not have any functions besides the basic. Other products were available but I would had to pay the difference because CHW only pays for one up to maybe $130.00 according to the technicians. Sad situation that is. Need more product options for a thermostat that cost 0 dollars out of pocket for the customer. Thank you.

CHW is a great company for all your needs! They're very easy to work with in your time of need. Also they get the job done in a timely fashion. So if you are having trouble with any of your home appliances or plumbing work, electrical work give CHW a call. They're more than willing to help you out with whatever you're having a problem with.

I tried all morning to call you, and the phone rang once then stopped. Very dissatisfied. Cancel my policy and refund my money immediately. I will bring attention to the company from state attorney general if you do not do the right thing.