Choice Home Warranty Reviews

The repair was seamless and didn’t require a lot of time. The tech followed instructions for shoe covers and wore a mask, which made me feel safe. I was also happy that a tech was able to arrive the very next day for service.

It was so easy to submit our claim. Choice had someone out the next day to fix the problem. The technician was professional and made the repair quickly. It was so nice to simply give a description of the problem and not being hassled. So thankful!

I had appointments for repairs for my washer. The Sears tech didn’t show up at either times, cancelled my appointment while I was waiting for the technician to show up. I was later given to Knockout Applicance Repair. They came out. They let me know they recommend a replacement. I’m waiting on Choice Home Warranty to let me know when they will replace my washer.

Let me say the technician was awesome. My rating is for the company. We have a really old refrigerator and no matter what the technician said, Choice pushed back not replacing it. So, we are out a refrigerator for 10 days. It was discouraging to hear the Choice rep doing everything in his power to not replace the refrigerator.

I found my water heater spraying water out of the top on Sunday night. I shut the water and gas off to the water heater. Filed the claim on Monday morning around 7:30am, later that afternoon the plumber came out to check the water heater to discover that it could not be fixed. He sent over his diagnosis that a new water heater was needed, within a short time Choice Home Warranty approved the new water heater, ordered the replacement, and the new water heater was replaced on Tuesday. Yes we had to go a day without hot water, but the plumber had other appointments scheduled. Our water heater was actually replaced with same brand name we had and same size. It was actually brought to code as well.

The technician was on time, professional, and knowledgeable about his job. Soon as I invited him in, I showed him to the garage where the heater is. He opened it and proceeded to show me where the problem was and what it was. He took his time to explain to me what was wrong, and suggested two choices. I will like this same technician sent to my house when I put in for a work order.

Decent pricing, comprehensive coverage, quick response times and skilled contractors. Been with Choice for several years. My house is 20 years old and has many systems that I would not want to individually repair. So I'm grateful to have Choice.

I had put in a claim but selected the wrong type of service which required me to call Choice. The young lady who assisted me was extremely professional, explain to me why the first claim did not go through. Canceled the claim and put in a new claim for me with the correct information.

I had an electrical issue. Technician came and resolved. He was very good. I would recommend him again as a good contractor. However, Choice Home Warranty did not honor my contract and had to pay technician $200. Technician said himself Choice will sometimes pay, sometimes not. This I will not tolerate. I will cancel my Choice Home Warranty now.

I just made my first claim on my Choice Home Warranty, and was scheduled within the hour and the technician came the next morning. From filing to finish, about 12 hours. Unheard of! I am excited to have selected Choice for my new home.

Technician was able to identify the problem and quickly fixed it. Technician was cordial and knowledgeable, testing the system until he could find the problem. Rather than pushing for replacement of parts, the technician found the real problem and fixed it,

I called on a Sunday- this was my first call ever to Choice as we switched from AHS this summer- it did not go well- I was told all operators were in the US when I bought the plan- NOT the case- some "managers" were but they did not do much to help- no one could find a company willing to work with CHOICE- once accepted then declined as soon as he found out it was CHOICE- I called the last company I worked with under AHS and he came out within 2 hours of me calling - found the problem and will be coming back to fix it- this is a furnace- we live in WI and we need HEAT- thankfully no kids live in this house but we do have tropical fish-

I am a firm believer in home warranties, we had a competitor at our last house. When called the service calls were much more expensive, but we usually had someone at the house the same or next day. So far I have had to request service calls twice. The first time it took 2 weeks to get a leaky toilet fixed. The next call was for a well pump problem that left us without water. I was told it would take approximately 48 hours. I consider no water an emergency, and 48 hours a ridiculous timeframe. They did offer the reimbursement option. I am currently attempting to navigate this, but it feels like a way for them to shirk responsibility. So far I would definitely not recommend them or choose them again. I hope they do better in the future.

Technician quickly dealt with the situation and got us a buyout on our microwave. But having to wait up to 30 days for our Lowe’s gift card so that we can go purchase a new microwave is definitely not an ideal situation when you’ve been without a microwave for so long.

My dishwasher, after 2 service calls (which each cost $85), was determined to be broken and needed to be replaced. CHW refused to replace it and instead offered $249 to Lowe’s. This is insufficient to replace even the most cost effective unit at Lowe’s. My contract clearly states this unit is covered under my home warranty and will be replaced in the event it breaks. In addition, I have to wait 9 more days until my assigned claim manager will schedule a follow up call with me. No other CHW representative is permitted to assist me. I have been a loyal customer for years and have always paid my premiums on time. This is completely unacceptable and just plain bad business.

Persistence paid off, got a great deal thanks to Matt and his team. If service is needed I'm confident that CHW will take care of my problem, fingers crossed. My daughter has a policy, used it twice, it took some time to get her washer fixed due to parts availability, furnace was quickly fixed.

A little salesy but that was expected. Overall good experience. Got a good policy at a good price. Hoping not to use it but I think it’s good coverage at a fair price. Shopped around and this was a good deal.

Very easy to file a claim and the response time was impressive. Had an appointment scheduled 23 minutes after I filed my claim. Having a home warranty and how convenient it is to file a claim really relieved some stress from the situation.

Every claim I have submitted has been denied. I will never recommend your ‘service’. I hope you publish this. As a small business owner with memberships, I understand customer service. You do not provide a service, you are a check collector. Your industry needs regulation. Your company would have been sued and gone broke in the 70’s and 80’s. Now that we have corporate run government, you are allowed to take money from consumers.

I want to thank you for your quick response, to my call about my Dryer. I also hope this can be done in short order and a timely manner. And I want to thank for your time and patience. Enjoy the up and coming holidays.

Gentleman was one of the best I have seen. Spoke very nice, knew what he was doing and did it. Would like to see more like him. Dealt with Choice a few times and did not have a problem at any time. Just a great place to be with.

We have called on Choice Warranty multiple times and you have not been able to find a technician in a timely manner to help us with the majority of our issues. We are always having to find our own technician and the reimbursement process is long and lengthy. The last issue we had with the ice maker, of which was the only time you sent a technician, was never even resolved with no follow up to make sure that the technician you sent did their job.

Tech came out see the issue and was able address and now hope things are fix. Will need it to rain to ensure the issue was resolved. This Guy did something my insurance adjuster was unable to get done. USAA Foremost Insurance Group.

One door was off the track and the remote would open but not close and the two keypads were inoperable. When he left all was fixed for one service payment. Could not wanted any better service. I would use them again.

I have had to use the service twice in the last month or so. Both times it was a very easy process and we had technicians out within a day or so. We are new homeowners and don't know a lot about repairs so this process has really helped us. Thank you!

Your company has done everything to avoid covering any of the claims I submitted. I would like to cancel my contract if possible. Very bad experience so far. I most certainly would not recommend your company to friends and family.

Our air conditioner was not working. Called CHW The next day. The service rep came to look at conditioner and had to order parts. He came when he said he was coming and took care of the problem I am very happy with this company. We would recommend this company.

Had two claims- one for stove vent, one for electrician. My appointments were each set very quickly, and both technicians were great. The electrician had a challenging puzzle to solve, which they resolved with some diligence. The stove vent a hood microwave unit issue was resolved and approved for Complete repair/replacement!

The service technician was very nice and polite. He was running late but called me to let me know, which I greatly appreciated. He resolved my issue right away as he had all the necessary equipment with him. I would highly recommend Laszlos Plumbing Co.

Updated on 10/25/2021: If I could give zero stars, I would. Do not get suckered in by a few good reviews. This company will draw out this process and hose you however they can in order to not pay for repair. Even the service technician blasted this company for their poor communication and practices. I originally gave a good rating and had a good experience up to the point a technician came out to inspect our broken refrigerator. He submitted his report, I promptly received an email from CHW that our refrigerator was approved for repair.

Very poor service. I felt it. I had 2 year contract. I decided to short it back to 1 year, because I know as soon they get your contract they care less about your issues.. Being having prob with Furnace - not heating, this is my third time I'm calling them a 1.5 year. The other Two time tech come I pay them. They did a quick check and saying everything is good, or, "We replaced a ignition. You should have no problem now," and once the cold time come you decided to heat home, bum nothing works. You open a case with them on this a matter that can not wait 24h. Who want to be 24h in the cold with kids? They say you need it. Wait till System choose your tech. We can not anything. The systems choose the claims for you. It can be 4 to 24h. It's being more than 6h now. I do not have a call tech to work on my case. If I don't find it then I will be sleeping on a call home again.

Smart Home Improvements LLC was prompt, courteous and honest when it came to our AC repair. They were a pleasure to work with and we would recommend them to anyone needing repair work in their home. We will certainly have them back for repairs if needed!

We needed a new attic fan. Response time was almost immediate. The tech checked it all out and explained everything to me. He submitted the claim and we heard back within a day that it was approved. Going to fix the problem. Very pleased with turnaround time.

ICE NOT BEING EXPELLED IN KENMORE REFRIG. PLACED A CALL TO HAVE problem repaired. Waiting on job to be done. Me thinks it is the motor but I am not a repairman. I did renew my contract for 2022 with additional coverage.

I was very please with the way Grace Plumbing handled the repair. They assessed the job and completed the job on time. CHW reviewed the claim and was quick to process it. The entire thing was completed in 1 day.

The technician was very professional and helpful but these companies like Choice refuse to help out with major appliances. They find a way and loop hole to get out of doing what they promised!!! I will never recommend them to anybody.

The furnace was not igniting. The technician was very prompt, courteous, professional. I did a great job and getting my furnace reignited and back on. I was extremely pleased with the promptness and the professionalism that this technician showed. It was determined that the furnace thermostat was bad and possibly the gas ignitor may have failed.

Once again, Choice Warranty came through with a fast response to my request and a fast appointment time. The technician was very helpful and was very polite. He worked very efficiently, and he knew his stuff...Would highly recommend him for a job assignment.

James asked me what the problem was when he called. I told him and he knew right away what it was. He was very professional and pleasant. He answered all the questions I asked and now I have a working dryer again. Oh yea, it seems I had to remind him about the service fee. That tells me he was more interested in fixing the problem than the money. And that's says a lot.

The first repair (location Aubrey) serviceman came 3 times in 2 weeks + replaced a part each time-no results. The 2nd service tech (Universal Repair), he took about 3 or 4 min. to diagnose the problem. He made the repair & it seems to be a great repair. Courteous & professional.

The service went great, the problem ended up being a faulty light switch which was replaced. I was very impressed with the technician and highly recommend Jimmie **. He called when he was on his way and let me know exactly when he would arrive. I was very happy with the service and would recommend and use again.

I was very pleased with my experience. An appointment was scheduled quickly, he was on time and it ended up being replaced. I am always very happy to have this coverage in place! As a single homeowner, it takes a huge weight off of me.

I would highly recommend this company... They were very knowledgeable and completed the repairs the same day... Excellent work done... I would use them again... The technician went out of his way to complete the work the same day... He worked extremely hard to complete the work with minimal disruption to us...

In the past, our experience with Choice Home Warranty was less than stellar. But, my experience over the weekend was much better. The response to my claim was timely and the appointment with the technician was also timely and professional. Thank you for the improved service.

Like with any type of insurance, customers need to challenge the payout amount before settling. I get it. However, clients shouldn't have to wait WEEKS to get the settlement. In one case, I waited a month for a check and this time, I'm told it will be 2-3 weeks for an e-gift card from Lowes. And once it's agreed upon, there is no communication to let you know the status of your settlement. Example: had a telephone call with a case manager and payout was agreed upon; when I went to track my claim, it still indicates the call date and time, no disposition of payout or where it stood as far as receiving my e-card.

The repair man did a good job. He came the time and day he said he would and he did the job correct. I would recommend he to anyone. He explained it all very good and cleaned up everything very good and removed.

Technician was awesome! Choice has been slow though on fulfilling the Lowe's card toward replacement. I was sent an email right away, but after submitting my agreement to the amount, I have yet to receive any other communication on it.

I was told by sales person my hot water tank would be covered and when it started leaking it was not. Very dissatisfied with choice home warranty. I was told I’d regret not going with American home warranty and I am.

This is my second claim yet you don't cover anything so I am canceling the service. A pipe broke in my house which is an emergency yet you schedule a tech for the the 26th. You can't even put in your two words.

I was pleased with the tech that came out to diagnose the issue with our stove. He quickly found the problem. He communicated to me the part had to be ordered. Unfortunately he did not give me all the details I needed to know. For instance, I was not told the part was being delivered to my home so I was surprised when it was delivered. He gave me a date he would be back which was not accurate, is another for instance. So here's the main reason for my 2 stars. The tech came out on 9/30/21. The part was delivered to my house sometime the week of the 4th of October. I had to call several times to tell them the part came to my home and to find out if they knew that, and, when someone was coming to install it.

Randy from RC Plumbing came out to assess my situation with a plumbing issue that appeared to be a pipe leaking under flooring but he pointed out that it was a bad shower pan or no pan at all with holes in the grouting and the water travels to the lowest level.

The Technician, John ** was very helpful in solving and fixing the problems with the HVAC system. I am not pleased with the company not willing to see this as a claim and refusing to pay. I am in a bad way financially and thought this would be covered. There was something wrong with the system.

Great customer service. Jeffrey ** was easy to talk to. He was quick and efficient. Gave me a super discount and alternate payment. Payment divided into two and saved me over 135.00. Not having to worry about monthly payments and have 13 months of worry free service availability is awesome. Great job!

This was my first time putting in a claim and it was pretty easy. The questions were straightforward and you can actually leave a full description of what the full problem is so there is no second guessing or leaving out all the information that is important to you and the company that will be coming out. No I will just see if this fully works in my next experience report that I am asked to do.

We asked a million questions and got prompt information. We were explained all the ins and outs. We felt at ease with the comfort we were given. We hope to have an excellent experience in the upcoming future should a problem happen.

I purchased this warranty and the salesman told me certain items were included. They were not. It’s impossible to get a live person on the phone unless they’re trying to sell you something. An electrician shorted out one of my outlets and caused all of my food to spoil from the upright freezer. After ignoring my messages for months, CHW finally told me the claim was past 30 days and I’d have to pay for another electrician to fix the issue. I still can’t contact a human being in customer service. I’m not renewing with a company who doesn’t take care of their customers.

I talked to Andre **, who was very knowledgeable, gave me a great rate and was very helpful getting me signed up. I changed to another company because they sounded better, when they called, but come to find out they are not better, so I am changing back to Choice Home.

No plumber will come clear out here just to make an assessment on a job and then jump through the hoops! I ended up having to pay 265.00 to have it cleared. YOU could NOT find anyone to send out. I was left to take care of everything! Just want my money back less the 85.00 that I was actually responsible for!

The Tech that came by was knowledgeable, friendly, and professional. He did his job and told us that you guys will be getting in touch with us soon. You can not pull water out of a turnip. There is nothing more to write. The man did his job. The END.

Peace of mind for a minimal fee each month. Thanks Choice Home Warranty for always being there when I’ve needed you to be there. Your referred technicians have been prompt, knowledgeable, and assuring. Peace of mind is a priceless thing.

Malcom ** was pleasant to work with when signing up for the warranty program. He notified me of discounts and tried getting me the best price. Overall it was easy and had a pleasant experience. Thank you Malcom for your help. Brian

I felt I was being pressured to purchase a 3 Yr policy which was not fitting in my budget and he wouldn’t stop pushing. Very pressuring. I wasn’t even planning on signing up to pay for an entire year. That’s all I have to say.

The best decision I ever made changing my home warranty services. CHOICE HOME WARRANTY is a GREAT CHOICE hands down. Give CHOICE HOME WARRANTY a try. I promise you you will not regret it. CHOICE HOME WARRANTY THE BEST EVER.

Does it only cover things that are not working? Does it not cover regular check maintenance? Also, If things need to be replace what is the amount of the transaction am I suppose to pay? How is this warranty set up. I need to have a copy stating what my policy covers and how it is covered. So far you have not covered anything. It's always not stated exactly what you cover.

Very thorough and answered all my questions- was not pushy and let me make up my own mind, and feel like he offered a good value for the cost. I think it will give me peace of mind for the new home we purchased.

Filing my claim was very easy and simple, and fast. I filed online. I was sent an confirmation email right away, and my appointment was set. I was given the information of the company who was coming out. I actually needed to reschedule. I called the company, left a message and they returned my call and worked with my schedule.

Going through all of the alternatives, the customer representative was absolutely top-notch; we arrive that is satisfactory conclusion. Very pleased with his courtesy and diplomacy; Glad to be back as a satisfied customer and look forward to a positive relationship.

Very easy to start the program and customer service rep very capable of answering all my questions. He also worked with me on pricing and the perfect program that fit my needs. I hope the actual service is as pleasing.

Very professional sales person....Looking forward to working with you on any issues I have. The monthly fee is very reasonable as well as the service fee. I would recommend them to family and friends that are in need of this type of warranty.

Just moved to Summerville SC and within 2 days our garage door wouldn't open. Called home warranty and within 3 days a repair person came and fixed the door within 10 minutes. Very pleased with the turn around time and very pleased with the repair company.

The Technician came on 14 October to analyze the problem. He said the compressor was not working and will have to be replaced. On Friday 15 October, I got an E-mail stating that I have an appointment for 1100 AM - 300 PM on 28 October. What am I to do with my food supplies during this period of waiting? This waiting period is totally unacceptable. HELP????

The technician wasn’t scheduled until Tuesday but came on Sunday which was a big relief. He identified the problem and fixed it. I hope the fix holds and we have heat ongoing. The technician worked fast and was friendly and professional.

Technician was on time. He was able to diagnose the issue quickly. He needed to get a spare part to fix the dishwasher door. When he came back with the spare part, the repair was fast and smooth. He was clean while working.

Called Choice. They hooked me up with a technician immediately. He called and I now have an appt. with him. So far everything has worked like clockwork with Choice. I would certainly recommend Choice to anyone who is seeking a Home Warranty type business to deal with.

I had an issue with my refrigerator not cooling. The techs came and was able to determine that the compressor was damaged. The service tech was very nice and professional. He had explained the issue and ensured me that it would be taken care of. Great service!

Lydia **, Case Manager | Choice Home Warranty v: (800) 814-2534 ext ** was the nicest person to talk to. She understood what I was going through and she helped me with everything I didn't understand, it's people like her that sets examples for your company, excellent customer service!!!

They were there earlier than inform which is good. The only thing that I wasn't informed about what the problem was. I would like to know, even now. So they wouldn't do it again. Not for sure if thats a common practice or not.

Talked to a claims representative about an issue with my dryer. She was very professional and quickly set up my claim!! I was told I only needed to pay the service fee and no deductible!! She told me that as soon as the company accepts the job, they will be contacting me in 24 hours!!

Your telephone operator/customer service person was a great help and took the time to explain to me all of my questions regarding my concerns. HE WAS MOST HELPFUL IN GETTING ME A GREAT DEAL ON MY RATES AND EXPLAINING HOW YOUR SYSTEM WORKS. THANK YOU.

The Service man was very polite and also arrived promptly. The Only current delay is waiting for the parts that are needed to repair the dishwasher. Otherwise, both my husband and myself were very happy with the service received.

Technician was on time and they fixed the problem. It wasn't as expensive as I thought it was going to be. All went well. He was courteous and knowledgeable about his job and he was prompt and took care of the issue. We are back up and running and happy.

My AC went and next I had a service tech out here. Ac workforce a week and I had to call CHW. Hopefully the problem will be resolved soon. AC a necessity in my area, daily temperatures are 95-105 so I appreciate the prompt service.

Tech check my heating system after another company claimed it need to be replaced. The CHW said everything was fine and did not need replacement. I'm disappointed in the first tech who just wanted to make me replace system that did not need to be replaced at this time. Be careful with companies that just try to upsell you more than you need.

The plumber called to let me know he was on his way. Explained what he was doing and why? Left bathroom very clean. Great customer service. I even had to change the date and it was no problem with them.

I was with a different warranty company and their customer service was not very polite. I was searching for a different company and got a call from one of your rep. So I decided to go with choice warranty. Never give five stars because there's always room for improvement.

Worked with Daniel **, he gave excellent customer service and provided us with several options. We opted to get the 5 year plan that covered us for 6 years plus a free month. He was thorough in explaining coverage and answering all our questions. I hope if we do need to use the service that everyone is as helpful as Daniel.

Prompt action to my request for repair of my Refrigerator and the leak in my toilet. Choosing Choice Home Warranty is a good decision I made. I am very satisfied with the performance of their people. Aside from their expertise they are friendly.

It took around 5 days to address the issue from start to finish but technician was knowledgeable and courteous. I am happy that problem was resolved. it was communicated well. Contractor told that approval took some time to clear from Choice and it would be good if it can become little more efficient.

Daniel contacted me and was able to assist me easily and made the experience amazing! Kudos to Daniel C he sold me with his pleasant supportive manner. I was very frustrated with the competitor I am cancelling and Daniel helped completely improve my mood. He won my business.

Tech communicated when he would arrive and arrived in a timely manner.. Tech was polite, courteous, knowledgeable and very professional. Parts are on order and repair should take place after the parts are in. I will review again after repair is completed.

My air conditioner started dressing up, the technician came out send you the problem, then sent you pictures of where the problem was, you denied the claim claiming damage, the technician had to spread the fins to show where the bubbles were coming from, there is no damage it is wear and tear!! It’s been working just fine up until I filed I claim!!

A gift card offered to purchase appliance with less features, have me go to store, purchase it, load and unload it, and remove old appliance and install new one. Not what this insurance agreed to do. A manager is contacting me to further discuss. Please, have tech order parts and repair the appliance since this is our agreement and the right thing to do. I praise Choice Home Warranty and believe you’ll do the right thing.

We went through 3 Service Technicians, but, the 3rd time was the charm. The folks at Simply Service were friendly, courteous, polite and PROFESSIONAL! I will continue to use Simply Service and HIGHLY recommend them for any and all of my Heating & Air needs.

My wash machine was. Making noise. I called for service and now I will need a new one because the part is expensive. I paíd over a $1000 for it and they want to give me $547. It is 4 half years old but with that money I can’t buy anything similar.

The only reason I didn’t give this experience 5 stars was because I had to wait 3 weeks for the repair. That’s actually probably something Choice can’t really control, But filing the claim was easy and fast and Choice responded super fast and lined up the repair within a matter of hours. I was amazed and pleased. The repair was made yesterday, and the technician got a quick response from Choice and it was a smooth, easy process. Thank you Choice. It was definitely a worry free process.

Very prompt response to my broken dishwasher. I was reluctant to even submit the claim given the $85 service call fee, but went ahead with it. The dishwasher cannot be repaired, as I expected, but I was offered $246 eGift to Lowes for replacement. I was happy to receive something but it will cover less than half of the cost of a new dishwasher. I am awaiting the eGift certificate but it can take up to 30 days. I will be very disappointed if I do not receive it soon.

I made an appeal after being denied the replacement of my water heater. My case manager was amazing. So courteous, nice, polite, understanding and helpful. She did what she she could to help with the cost of replacement. I appreciate all she did to help me.

The microwave stopped working so I called Choice Warranty immediately. They were quick to respond with an E-mail and a claim number. Now I am waiting for a technician to be assigned to take care of the problem. They will E-mail me as soon as they assign a technician.

The gentleman who came to our house to fix the fan and wiring was very helpful and my daughter was very happy. I would definitely use him again. I need to have another ceiling fan and light fixtures put up and will be contacting him to see if he can do this. Thank you.

CHW was very quick to set up an appointment for the problem with my A/C and a tech was here the next day.. Technician was able to determine the problem right away and repairs were done in less than an hour. I am very pleased with how my issue was handled by both Choice Home Warranty and the tech that responded.

I have just join your team, but your rating is presently 9.9 and that alone is good enough for me! Plus I like George **, he is one of my very special person, if he's supporting you I know you do quality and very responsive work.

Technicians were thorough with their explanations of any problems. They stated what was wrong and stated what needed to be done and why. They did all repairs, adjustments, changes that needed to be done. Both technicians were very thoughtful and are to be commended.

The technician that came to our house was good but Choice Home Warranty declined my claim because they said it wasn’t normal wear and tear. I believe it was normal wear and tear because my house was built in 1962 which makes our home 59 years old. A screw broke on the trip lever plate. After 59 years of use screws break from normal wear and tear. I just renewed my policy for 3.5 years and have had nothing but trouble. I would not recommend Choice Home Warranty to anyone!

Even though I found out that I didn't need the repair, I was pleased to have been able to cancel my appointment. The technician with CHEC was very understanding. Having work done on the exterior of my house and found out they had to disconnect the electricity.

This was my first time filing a home warranty claim with Choice Warranty. The process was easy and straight-forward and CHW assigned my claim to a local service provider, Rooter-Chris, who was professional, responsive and addressed all of my concerns. It would have been a 5-star rating except for the CHW representative I spoke with when I called in to verify some of the info in my claim. Even though she was professional, she was not particularly nice or friendly, leading to a rather awkward and tense conversation. But apart from this one exchange, everything else was great and went smoothly. Thank you, CHW!

Water was leaking into the fridge section. Filed a claim with Choice. Technician was scheduled within a couple days who asked a few questions over the phone and was able to diagnosis the problem. Came over a day later and the problem was fixed. Satisfied with the experience.

Texas Custom Garage Door showed up for their appointment and quickly diagnosed the problem and had it fixed in no time flat. I would give 5 stars for the service, however, we had to wait over a week for the appointment. Didn't realize there were so many garage door problems in Dallas.

Technician took care of the problem in a timely manner. I was amazed how quickly he moved around. He was very experienced and could answer all my questions. When I need service again I would definitely ask for him. He is the best.

Heater needs gas valve replaced. I was informed by CHW that they do not pay for valve replacement! However, your ad on tv states that "If we can't fix it we will replace it." I have a 39 month warranty with CHW that started 10 months ago. This is my 1st claim. Not a good start. CHW is bogus!!!!

I got this warranty included as part of a purchase of a home. I have submitted 3 claims and each was less than stellar in what was offered or what was excluded. The most recent example made me think they do not want to spend more than what was paid with the purchase of the plan. It was a dishwasher that failed. So they offered $246 and said this is your only offer as we do not want to provide a replacement. Basically they force you to accept the offer. You tell me where on this planet can I get a new dishwasher for that amount? You cannot.

The technician came early within the time frame. He was very courteous, and identified the problem right away. He fixed it and gave us tips for the future. I was very pleased with the technician and the service. Molly **

I couldn’t believe how quickly I was able to have a serviceman come to check my issue. He was professional - letting me know exactly when he would arrive by text. He quickly diagnosed the problem and explained to me. Then processed his claim with Choice warranty and I had an email within the hour letting me know how much they would cover and when the repair could be made. I’m very pleased!

My disposal got a hole in it and I called my warranty company and they sent out SA Plumbing to check it out. A very nice young man was sent and he got the OK to replace it. He did a good job and was very professional. I am very well pleased.

After 2 canceled appointments by Precision Appliance, Jason of Guru Home Services called to confirm the appointment, arrived promptly and provided quick and professional service. While I was greatly disappointed with the first referral and requested they not be sent, I am well satisfied with Guru's technician.

Man came on time, said it would take 2 day to get part. In 2 days he returned and fixed the dryer. We had no problem with the repair service. We will recommend Choice to anyone who asks. We have needed service twice this year and have no complaints.

For the 1st time CHW got a technician out in a timely manner. It usually would take more than a week and up to a month. The technician they sent was very competent and professional. Unlike the last one I had for the electrical. I was not happy with the fact CHW would not cover the work that needed done. I am thinking of switching to a different home warranty company. I have not been happy with their coverage of my needed work since I switched to them from my other company a coupe years ago. Sometimes a lower yearly premium isn't always better.

I appreciate the value of this service very much and it has done our family a lot of good the past year we have had it. Customer service is a bit rigid and inflexible and I don't like not being able to use the same company for things like HVAC or plumbing because I could potentially sit there and pay the service fee over and over and over again because I have to explain to different companies what's already been done when really the entire system should be and needs to be replaced. Despite all that though having a home warranty plan is definitely worth it and I am glad we have it.

My technician was Russell from Sears. He said he would be here at 8:00 and he was right on time. He was very friendly and knowledgeable. He fixed my dryer in record time. I highly recommend him to anyone needing dryer repair. Thank You Russell for your awesome service.

Technician came out and fixed my problem within minutes. I paid my small fee and he showed me the problem. He asked if I had any questions and then he left. I just wished I had this warranty years ago.

Spent 3 years with this company. Two of the 3 times I actually tried to use them the claim was denied. The appeal process was anything but an appeal. It was just someone that calls and explains to you why they were denying your claim. Even though the technician did not write the things they denied the claim for, I was told that their department have the experts that make the final decision, and are trained to know what causes the problems, and in our case was something that warranty did not cover. When asked for proof of why I was told it was not something the tech wrote down, but something they determined. It was a poor experience, and I spent close to two thousand dollars with a company that has more denials then acceptance. Highly do not recommend them.

I’m not satisfied with the amount of the buyout towards a new washing machine. Lowe’s least expensive washer is $579. I bought our last one at Appliance Liquidators for $489. I’m still waiting for an email or phone call from my claim adjuster.

I liked the man who came to repair it. He left the ticket open. I washed two more loads and finally got a code. Called him and he said he would sent it in for approval. It been two days and still haven't heard anything!!!!

This is the second water that needs to be replaced within 2 years. The first plumber Choice sent wired a 24 volt thermostat with a 120 volt circuit. Also, the initial plumber used galvanized piping instead of brass or copper fittings. This over heated the tank and leaked at the top gasket. The second plumber Choice sent changed the appointment 3 times and was inexperienced to diagnose the cause of the leak. My overall experience with Choice has been nothing but aggravation.

I have a .3 door fridge with water and ice on the door. My water and ice cubes quit working. I reported it to CHOICE HOME WARRANTY (over the years, I have had repairs made many times with this Company). I have been very happy with them. This time, the part I need is no longer available, they gave me a generous credit toward a new fridge. I highly recommend CHOICE HOME WARRANTY.

The contractor was very informative. Never told told me anything other than the problem and was able to do a minor repair as needed. He was aware of the situation and worked with me as needed. He also worked with me on the appointment time.

Dishwasher not working. Technician, was great, said needed new circuit board. Choice opted to replace but offered much less than I could buy one without added installation & removal fees?? Difficult to contact claims department for discussion. Too many phone numbers without caller ID on them.

The technician was prompt in his time estimate, efficient in solving the problem, and honest about the problem itself. It took him 10 minutes to solve my garbage disposal issue while another technician before him told me that the disposal can only replaced, which would have costed much more.

My questions were answered fairly. Okay with the experience. Hopefully my first time needing the service will be as easy and helpful as told... and transition from the appliance/item needing serviced to completion of service will be as smooth as the sales representative explained.

Submitted a claim on my refrigerator and my dryer at the same time. Both were denied because the problem was not due to normal wear and tear. Now what can two people in their 60’s and 70’s do to a dryer drum or a freezer gasket to damage them beyond normal wear and tear? Both appliances are between 3 and 5 years old.

I am very disappointed in Choice warranty. My first repair. First technician told them gas water heater needed to be replaced b/C both control & burner were bad. He had checked & it was going to several weeks before parts would be available. Choice Warranty dismissed him & got a 2nd technician. 2nd Technician reported control bad & possibly burner too. He ordered control. It came in about 5 weeks. He put it in. Then had to order burner. Another week. 6 weeks all together. Would you do this to your Senior parents. You were told it would take several until Oct. 28th? It happened on Labour Day weekend. During this time, two of my siblings died as well. I want a refund of the rest of my monthly premiums. I will choose another warranty company. I feel we were very mistreated by Choice Warranty. The technician was great!

Although I am not happy with the “solution” provided by Choice Home Warranty, the technician from Sears was great. He was on time and polite and he diagnosed the issue quickly. Wishing I hadn’t signed a 3 year contract with the warranty company however after this experience.

The technician did a good job, letting me know he was on his way, keeping things as tidy as he could while working on the refrigerator. He also was pleasant to work with. The refrigerator seems to be fine for now.

The company is very poor with their customer. Example I had a microwave problem and it took me three months to get a new one. Plus 30 days to process a gift card and I don't think it's right to keep the customer waiting for replacement.

The process for service on my microwave was simple. I submitted a claim Monday morning, and the technician arrived Tuesday morning. He said it was a minor, easy fix. He even took a proactive approach to something else that was about to break. The whole visit took less than an hour, and I can now use my microwave again!

Air FX was great! They showed up on time, Were great at communicating the problem and what they were doing every step of the way. Dexter was a great tech rep. He explained things and made it easy for me to understand. Would definitely use them again.

Response was horrible. Jefferson plumbing was not going to come out till Monday Oct 18th to look into my problem. I had to bring in someone else. Your phone response was horrible too. I would not recommend this service to anyone. When I asked for a refund I was told there would not be one. This was my first attempt to use this service.

Thank you for sending Tua Levao hvac to our house!!! He is very friendly and very PROFESSIONAL!!! He explained the problem and what needed to solve the problem!! He is a great asset to you!! Again--Thank You!! Marty **. We will definitely recommend him to anyone as well as you--Chw!!!.

Rob was a very nice person and spoke very well about what the over with the warranty covered. Also he told me that if I had any questions over anything please contact. Just just wanted to say thank you for being that type of person.

The experience overall was above average. Appointment was set fairly quick so I wasn't without my washer for long. Tech was fairly quick and efficient. My only feedback would be the tech should be careful with the comments he makes like "Oh I really don't feel like doing a transmission repair today". Doesn't give the homeowner confidence when someone makes a comment like that. Overall he was very nice and did a good job but that's the constructive criticism I can give that really is important in a the service industry.

The gentleman that came to look at my appliances was very polite and knowledgeable, so was the agent I dealt with for my replacement, I would recommend Choice Home to anyone, it is an ideal plan for any homeowner.

The washing machine wasn't "replaced", as stated in my claim message. The amount wasn't enough to replace a washer but it was more than enough to help. The high score is more about the service guy you sent and redeeming yourselves after the water heater fiasco.

I was kept informed about the time and day that the repairman would reach my home to repair my dishwasher. He checked it out when he got here and within time was able to determine what was wrong with it. Parts were ordered and a date was given as to when the parts would arrive and the repairman would return to repair.

Last week we called our home warranty company for plumbing service. About one week later they sent arrowhead plumbing company. Toilet replacement with efficiency, professionalism, and skills. He cleaned the area before installing and kept everything in order put things back as was. If same services are needed we like to reuse their talents and skills.

My Case Manager was very professional and explained the process and my options clearly. I was very pleased with the phone call and the experience. She represented Choice Home Warranty in a positive manner. It was a pleasure speaking with Lydia.

Timothy with HTR Appliance Repair was very knowledgeable and professional. He was at my house before the end of the day. This was my first call to Choice Home Warranty since I signed up. I'm very pleased with their response. Thanks!!

I submitted my claim & they sent a repairman the first thing the next morning. The repairman was knowledgeable, polite, competent & went above and beyond to explain the issue with my appliance. Being a new homeowner, this insurance gives me peace of mind.

I hate giving reviews too soon after service calls since you don't know if the repair solved the issue, but this review is for the technician. He was very nice. Although I had no idea what he was talking about, he explained the issue and assured me that if I noticed the unit was cooling after the repair, someone would return and I wouldn't have to pay the deductible again.

Summit Plumbing was very efficient and professional. They did a great job on all 3 issues. Garbage disposal, leak and vent pipe. I was not in agreement with Choice Home Warranty on coverage, but that was not the vendors fault.

Technician was thorough in the explanation of problem. Provided multiple solution options. I confirmed with YouTube and was satisfied with explanation. I would recommend company to friends. Good job. I would use them again. Good representative for Choice Warranty. GREAT.

I had you guys for 2 months and was about to cancel but then my washer and dryer broke and you guys had a fast response in approving the repair. Now I'm not canceling. I do feel the service call at 85 is kinda high though but it beats paying what it would have costed to repair my appliances so thank you.

I called the Choice Home Warranty, they were very helpful and made all the arrangement with the plumber. The problem was fixed. I am very pleased of the way it was handled. Thank you Choice Home Warranty for the job well done. Your service to your customers has 1000% improved. I recommend you to allay family and friends for a great service.

I was considering some of the contract options the rep offered and asked the rep if he could call me back to give me time to decide which he rudely replied he could not so when I hung up on him and he called me back… that was a LIE. And come to find out he signed me up for a service contract anyways even after I had told him my husband and I would like to think about our options. I did NOT appreciate his pushy sales tactics NOR signing me up when I clearly stated I hadn’t made a decision yet. Calling to cancel ASAP.

The technician that repaired 2 items at our home on October 13, was EXCELLENT. No mess, fixed our 2 plumbing issues and cleaned up. Highly recommend Choice Home Warranty and Peter **! The above technician is an absolute plus to Choice Home Warranty.

I decided to renew my warranty with Choice and spoke with one of their representatives and he was very helpful and friendly. He answered all my questions and even helped to get the cost down a bit because I have been with them prior.

The warranty claim process is seamless and very easy. Timely response helps build trust with the customer. Very pleased to have chosen Choice Home Warranty. It only took less than 3 minutes to submit the claim and within 15 minutes they processed it.

We were very pleased with the service. Robert was very professional, ask questions about what the problem was and knew exactly what needed to be done and proceeded to get the air flowing again. Also he arrived on time and was very easy to communicate with. We felt very comfortable and would recommend him to all our friends.

The tech was wonderful completing the jobs. When they were called out they were on time. The jobs were completed and they made sure when it was completed each time and I paid the tech when the job was finished.

Choice Home Warranty's on-line site is optimum for me to communicate my needed repairs and for rapidly assigning a qualified technician for my home repairs. The Technician, from Rooter Tooter Plumbing and Drain Service, 19115 NW 156th Ave, Alachua, FL 32615, 352-222-0300 called me to let me know that he was on the way, came when he said he would and he would not relent until he had solved my issue. He went out of his way to fix my issue and I give him my highest recommendation! - Reference Claim #: **.

I wanted a home warranty. I spoke with Jeff about this. He was very professional and very knowledgeable about all aspects of the warranty. He really did a very good job of explaining everything as well as telling me all the payment options for senior citizens. I’m very glad that I chose Choice Home Warranty.

Shawn set up our new account and he was very efficient. I took out our Home Warranty very quickly. The warranty company I am leaving does not have service for ANYTHING in the STATE OF TEXAS. This one had discounts for Seniors, Veterans, and AARP participants. :)

Called about air conditioner. Easy to answer questions. Very easy process. Already heard back they are processing my claim. Waiting to hear who and when work will be done. Will definitely recommend this company to my friends. Thank you for moving fast on my claim.

I opened 2 claims one for my bathroom sink and one for my dishwasher. For the sink the technician never showed for the scheduled appt and then Choice sent me a message that my claim was denied. The right hand doesn't know what the left hand is doing. For my dishwasher my claim was denied and I appealed it and it was denied again. The person who helped me was NOT friendly and very quick to deal with me. Not a good experience on either claim.

Tony was able to give me more coverage at a better price for my home warranty than what I currently have. Should have done this a long time ago. I am sure that if I have to place a work order, the service will be equally as good.

My dryer started malfunctioning last week. Contacted CHW, they sent out a technician. He charged $65 diagnosed my dryer as having a broken circuit board, also advised he could not replace the circuit board because there was a leak behind the dryer. I again contacted choice they sent out a plumber, plumber charge $65. Said was not his department. Sent out AC person, AC person charge $65. Said was not his department. I need a roofer. But roofing is not covered under my warranty. So $195 out of pocket and still no repairs. Currently at laundromat $100 to wash week's worth of clothes for family of 6.

On time and diagnosed refrigeration, ordered parts and scheduled repair date. Technicians were friendly, respectful and knowledgeable of the issues and also provided knowledge to new technician. There is not much else to say but awaiting the final completion of the repair.

Items not fixed currently waiting 90 days for repair. Was told my stove was not convection when replaced and it is. Consistent incorrect information provided. Overall poor experiences and poor customer service. Service people don’t come out when told and/or don’t return to finish work.

We just bought this house 2 months ago. The home warranty transferred from the prior owner. We had a contract for preventative maintenance on the HVAC system from our old house that transferred. That company found problems with our heating system and disconnected the system for safety. We contacted Choice, who sent out one of their contracted technicians. The technician was nearly impossible to contact and schedule with. It took them several weeks to correctly and fully diagnose the problem. We were then told by Choice that the problems found were our responsibility because it was due to improper maintenance (done by the prior owners, not us). We ended up calling back the first company to replace the system so now we get to pay $8500 after having no heater for weeks. We would have been better off without the coverage, it offered us nothing. Don’t waste your time and money, we won’t be renewing it when it expires.

He seemed to be knowledgeable, but unsure how to dismantle the refrigerator doors. Once that was figured, it was ok. He was pleasant and professional. I would have given 5 stars but was leery about the hesitation on the doors.

The representative sold me on this policy and made me feel comfortable about purchasing it. He was very knowledgeable and reassuring when I had doubts. He explained that I would always be able to reach him if I had any questions.

I will not hesitate to call Choice again for other repairs.

The service technician was prompt and very courteous. He called in advance to let me know his estimated arrival time. I was very pleased with the work. He had to return to the shop to pick up a part to complete the repair, but he returned in a timely manner.

Technician was very professional and knowledgeable in his trade. He was able to troubleshoot the problem within five minutes. The only delay was caused by the back-and-forth required between the technician and Choice warranty headquarters for approval. I was not made aware of this process when purchasing the policy.

I have to say Choice Home Warranty is great. The only complaint I have is who they contract out to do the service. Sears is not reliable. They don’t show up for appointments or let you know that they are not coming to reschedule, and when they do show up, they don’t fix the problem, they add to it. Not Pleased with their service at all!!

Assist was fair after a lot of hustle with the representative. Requested to speak to the manager and the manager only called back the following day afternoon after 1pm for an urgent matter. When the matter was already resolved. Was really disappointed

T&J Heating/Air Conditioning/Plumbing were thorough and educated well on issues we were having with our hot water heater. They were able to service in 48 hours. After the help we got with Choice Warranty for repairs we would definitely recommend them to friends and family.

The response time was very good (within one hour of submitting the claim). The contractor provided a response within one hour as well. They arrived on time the next day. The tech diagnosed the problem and replaced the disposal unit on the spot (he had a new unit with him on the truck).

I was looking for a new home warranty, and was contacted by your company. Malcom, the agent I spoke to was very helpful, and worked with me to get the right plan. The experience was great, and I only hope that this continues when I need assistance with a problem at my home.

The HandyMan came at the appointed time, assessed the job and began working to repair a sticking set of rear doors. There was no mess. Left to clean and the doors have never worked better. Overall, it was a great customer experience!

I called Choice home warranty about my Air Conditioner Problem. They had a Air conditioner comp. come the next day. The serviceman was very friendly and courteous and fixed the problem with my air conditioner. Thank you Choice Home Warranty.

I have been paying for this home warranty for years primarily to handle any problems with my a/c. The technician was amazing. He was prompt, knowledgeable, and helpful. He quickly determined the unit was low on freon and was leaking from somewhere. He needed to find out where the leak was coming from but the warranty doesn't cover the leak detection ($600). Also, the warranty doesn't cover rust and dirt causing the leak so the warranty might not cover the coil if that is the problem. The house is 4 years old and I have had the unit serviced regularly so it isn't dirty or rusted! Very dissatisfied!

Amazing service! Came out promptly and went above and beyond. Would recommend. Bennett and Sons is a great company to work with! Cannot remember the man’s name but he was great and answered all of our many questions. Thanks again!

Thought we had air condition issue.. Send work request via web page.. Very fast response and service was scheduled for the next day.. Less than 24 hrs.. Good thing the problem resolved itself.. canceled call via web page... Best and fastest way to get service, do it over the web page.

You say you repair or replace. Not true. Could not repair and then you only gave $246.00 for us to replace a dishwasher that cost three times that. I will not renew our insurance with you and will tell everyone we know not to do business with you.

I had a problem with the freeze. The refrigerator part stop cooling although the freezer part was working. I called the Choice home Warranty. Within 24 hrs. they dispatch the tech. and he diagnose that one of the fan is not working and he is going to place the order. Hopefully in 5 working days we will have the parts and it will be replaced. Unfortunately the part is not available and Choice Home Warranty agree to replace the refrigerator. Thanks a lot for Case Managers Yvette O. and Paula M., they solve the problem. I wish I would have gotten more for my refrigerator but these two professionals tried their level best to help me. Thank you very much and I will definitely recommend CHW to my family and friends.

The contractor who finally was assigned to my plumbing issue handled the job adequately. The issue was that CHW was not able to find a contractor until 3 days after I submitted the claim. And then the contractor couldn’t fit me in for 5 days. So it took 8 days for this to get repaired. In my opinion, that is too long to live with a clogged kitchen sink. They would have reimbursed me up to $500 for me to find my own contractor. But they wouldn’t pay the assigned contractor for an emergency service would he said would have been $350. That’s what I paid for normal service for same issue a few months ago. If this happens to you, take the reimbursement option. You will get your issue resolved much quicker. Makes you wonder about CHW’s reputation with contractors if they can’t find one to provide the service provided by our contract.

Butler Plumbing in Wichita, Kansas was great for the second time. Fast, friendly and courteous. I had to reschedule my appointment and they were fast, and understanding. Home warranty is worth the peace of mind it offers when issues in a new home a raise. Thank you.

I have had nothing but trouble with my garage door opener for the last several months. I have paid enough in service calls to buy a new garage door opener and have it installed. I finally found out what the real problem is. I was told that there are wires crossed in the outlet that the garage door opener is plugged into. I am not very happy about the misinformation I was given by the handyman/electricians who came to evaluate the problem. I believe if these repair people knew what they were doing I would have had the problem solved when the first repair person/electrician came to my house.

Please know that the experience I’m referring to is the over the phone experience that I had with Choice Home Warranty. I purchased a home warranty for over $1,700. The policy I received at the time was refereed to as the “VIP” Policy according to the rep I spoke with. I was given two free complimentary service calls. When I recently tried to redeem one I was informed that they had expired. I spoke with a supervisor just to gain clarity because I was not formerly advised the 2 complimentary service calls had expiration dates. The employee's name was Brandon employee ID **. Rude, unprofessional, and inconsiderate would all be understatements to describe my service experience.

Sometimes getting some done on the telephone gets very difficult when you are not talking to a live person. But eventually get you want. My experience with your organization has always been superb. Thank you for the service. Armando

Had to call my own tech because CHW couldn't find one in a timely manner. Then CHW attempted to renege on payment when it obviously was a factory defect of some sort. Finally paid labor, yet refused to pay for parts coincidental to warranty repair.

We've had at least 3 claims. Each time the response has been immediate and appointments were set up within 1 day. All service was completed timely and professionally. It has definitely saved us more than the cost of the plan. I'm so pleased with the service I signed up for the 3 year plan.

When I called to report a problem with our dishwasher and oven their response time was quick and we were informed of of a scheduled appt for the following day. The technician was extremely knowledgeable and within 45 min had realized the dishwasher and oven problem. I highly recommend Go Repair!