Choice Home Warranty Reviews

The technician didn’t show up within the time frame communicated. I even called the company in the am to verify they were coming and they never showed up. I called the warranty company and told them to cancel and I’d reschedule another time.

Called in claim about fan in master bathroom. Choice sent plumber to house instead of electrician. Plumber called in to Choice to correct. Choice did send electrician to work on fan. He did an great job and did fix the fan.

I chose CHW because of the reviews, but when I received a call from a representative, I was ready to make the purchase, having furnished my credit information, and suddenly he came up with another offer that sounded ok. I began to ask questions, but he just kept talking over me, trying to force the sale. I had questions about "the policy", he said I couldn't see it until I made a payment. Well, then he kept leaving the phone to get authorization, I assumed, but when I asked where he was getting this authorization from, he said to me, "don't worry about it". I politely told him that that is no way to talk to a customer and to cancel my order. The company is good, the customer service was terrible. If a customer has a question concerning Terms and Conditions, making a payment first should not be the criteria to get an answer. I hope the conversation was recorded as this could be a valuable teaching moment for all sales representatives.

Just bought a new house and needed a locksmith. The claim process was very easy and prompt. I received a call within 24 hours to schedule an appointment. Once the locksmith arrived, he was prompt, friendly and explained the process. After the service, I immediately received a receipt and confirmation of service. It was all very seamless during an overwhelming time of buying and moving into a new home.

I will be recommending your product to friends & family. Mekensie was great. Very personable and well informed. Answered all of our questions and was very friendly. We look forward to working with him again. Great ambassador to a superior product.

I'm happy with my experience with Choice Home Warranty. They provided me with an excellent technician. My issue was taken care of. I gave a rating of four star because it takes few days for the technician to look at the issue with my refrigerator, and a couple of days to come back for the parts to fix it. Also, I was not informed to pay upfront the service fee when the technician arrived. Thank you CHW! Sincerely, Ms. **

Very impressed that I received an assignment of a tech within 24 hrs, however I am VERY DISAPPOINTED that I now I have to pay almost $350 out of pocket costs for "so call" technician cost for water heater installation. Mind you I pay over $75 a month for so call premium service. I understand that certain cost arise but what's the point of basically buying a new water heater on top of the $85 co-pay for them to take 5 mins to diagnose the problem.

It only took one call to make the appointment. It took very little time, with an automated computer. The confirmation came shortly after making the appointment with the name, appointment time, and telephone number of the service representative. Once the technician arrives, and the appointment is complete, I will give a further update.

I received superb service today when submitting a claim. The rep was knowledgeable and efficient. She understood the issue, was very polite and resolved my issue quickly. I am very pleased with the service I received. Overall I am very pleased with nice Warranty and glad that I renewed my contract.

This company cares about you and goes out of their way to give you the best warranty for the lowest price. They give veterans a lower price ie best deal! They have excellent advisors! I got a special deal for 6 years! Give them a call if you want a better deal!

The appointment was scheduled fairly quickly and the Sears tech arrived in the proper time frame. He quickly discovered that the unit was frozen up, defrosted it, and then insulated the rear pipe to prevent it from happening again. All the while he was cheerful, willing to answer questions, and was respectful of my property.

This will be the 3rd time the technician has been out to repair the dishwasher for the same issue...November 30, January 18 and now February 15. He keeps replacing the parts. It last about a month and has the same issue...not draining. Getting tired of paying the $85 service fee every time.

I had been searching for an affordable home Warranty. After looking and reading different reviews, checking BBB ratings, I found Choice Home Warranty and decided to call. I am amazed at how the agent explained it to me. The warranty plan is very affordable, so I chose Choice Home Warranty for much needed coverage should anything happen. My thanks to the agent for his help, so if you need a home warranty plan, call Choice Home Warranty.

Several days ago I requested some information about your company online. I was surprised to see 4 different individuals responded from various locations. After reading the responses, I returned one of the calls and I’m really glad I did. I called Adam ** and was greeted by a very professional and knowledgeable representative of your company. I had a lot of questions for Adam and he took the time and had the concern for every question that I had. He explained everything to me so that I understood exactly how everything worked. After spending some time on the phone with Adam and a couple of more calls with questions, I was happy to sign up with your yearly program. In closing, I told Adam that I hope I never need to speak with him again and we both had a good laugh. He is a very well organized and knowledgeable young man. It was an absolute pleasure dealing with Adam.

Was on time, after the vendor changed the arrival time three times. Extremely knowledgeable and understood what the problem was. Stated the unit may get repaired or replaced because the cost of the parts was more than that allowed by Choice.

Had to wait about five days for an appointment, but technician did arrive within the time window I was given. He was very knowledgeable about the washer and was able to diagnose and fix the problem very quickly. He also advised us what to do if the problem came back.

Chris with The Plumbing Company is the best. On time, communicated the issue and repaired it. I would recommend this person and his company. Please be certain this company is scheduled for me if I have another claim. They are absolutely the best.

Just spoke to a man with whom I signed up. The first time he called, I was really in a time crunch. We scheduled a time for a call back. He called exactly as promised. I am looking forward to knowing all my household items are covered.

Sam Arrived on time.. Need to get part and return later in the week to complete repair. Repair not complete at this point. Will update when the repair is complete.. Hopefully, that will be by Friday this week. Sam cleaned up and said he would return when part came in.

The electrician from HL&P did an excellent job. He arrived at the exact time that he said he would and began work immediately. He was very professional and knowledgeable of the issue at my home. He fixed the problem and all is good. I am very pleased with the experience and help from HL&P. Thank you.

Reysan arrived on time and was professional and very polite. He was knowledgeable about the LG washer & dryer appliances & referenced a prior (possibly a similar) issue with a different client- noting it might be the same concern. He explained the next steps with the claim process so I have a better understanding of how the claim process works.

Technician was very courteous and professional. Would definitely use this company again. He contacted me with arrival time and was on time. He was masked and very safety conscious. He finished his work neatly in a timely manner and offered suggestions for future upkeep.

I've been very discouraged with Choice HW company. Finally, yesterday I had a good experience: refrigerator/freezer not freezing well. Technician assessed the problem and Choice APPROVED the needed fix. Thankful, finally.

I really appreciate how professional my experience was with both the technician and the Choice Home Warranty team. Service was quick, convenient and very well done. Cannot recommend you guys enough. Thanks. It’s a really good service plan and completely worth it. Saved me a lot of money, time and stress.

This particular experience finally is on its way to being resolved. It has taken a very long time and has been a drain on our time. We have had two other occasions that we felt Choice Warranty really did not honor the contract we signed. A year ago we had our furnace break down and because it was in February had to replace the furnace. At the same time our water heater went out and had to be replaced. Evidently we did not follow the process with these repairs and got absolutely no help from Choice Warranty. I will not recommend this company to anyone and will be informing AARP of my experiences with the company. Retired persons can still afford the expenses of this warranty on top of expenses for repairs that should be covered. Unless future repairs are handled more professionally and in a timely manner, we will not be renewing this contract.

Called 2/13/23. Spoke with Greg about coverage, when I SAID I NEED TO THINK ABOUT THE PLAN HE HUNG UP ON ME. I called back and spoke with Adam ** and agreed on a warranty. (Rating is for Adam not Greg).

I signed up with Choice because the other company I was with couldn’t get a technician out to me to repair my washer, I gave them 3 weeks to find someone but nobody showed up. I read the reviews about Choice Home Warranty and I was sold. My customer service representative was very knowledgeable and answered all my questions.

Salesman was courteous, informative, and not pushy. He answered my questions, offered different programs, and was efficient. He was considerate of my time and gave his number and name for any follow up or future questions I might have. I was provided written details of the program and a copy of the contract. I am new to the program and looking forward to having the peace of mind that my equipment is insured.

After reviewing my current home warranty I decided to see what other companies could provide. Following research of consumer and industry reviews I decided Choice was my best value option. The process was quick and answered all my questions. Choice met my home warranty needs and provides a good value for the service.

The tech came out. Said someone would be in touch. Never heard anything else. I needed a new hot water heater and was never contacted about it. I had to look for other options to get it fixed. I pay for this service every month to get nothing... I am very disappointed and will not do business with this company any longer.

My washer needed replacing and I was offered only $550 when the cheapest comparable washer I could find was $798. When I spoke to someone (I don't know her name) I was treated very poorly. All she kept saying is that I was to be expected to pay some out of pocket amount. But, she wouldn't explain why. But, I just realized I wasn't going to get any explanation out of her because of her attitude. I felt that she wanted to get off the phone as soon as possible. My main problem is that she told me it could take up to 30 days for me to receive the Lowe's gift card. How am I go without a washer for 30 days! In this day and age of technology, why does it take that long to issue an e-gift card? This makes no sense. So, now I have to spend my time and money to go to the laundrymat until my gift card arrives.

He explained everything perfectly! He said the whole system would be replaced if need be. Last time I had choice, I got screwed out of 300.00 dollars, a little piece in the heater had to be replaced and I had to pay for it.

This company is TERRIBLE. Covered about 20% of dishwasher replacement, NOTHING on heat pump repair because PRIOR homeowner did not have the spring maintenance done and the failure happened less than 6 mos after I bought the home, DO NOT RECOMMEND THEM!

Repeatedly paying for refrigerator repeatedly malfunctioning and need replacement. The problem is not the tech but CHW not honoring the main reason I have been a loyal customer for several years: Replacement guarantee or equal value cost. My Refrigerator is custom Samsung dual system. Extreme delay and disregard for my loss of food, comfort by the claims case managers. I am very disappointed.

The technician was great and he was very helpful. He was on time and explained the process. We would use him again if we had any other issues. This was so far the easiest process with filing a claim that we have had.

Went online and requested a HVAC technician to look at our heat pump since it's blowing cold air in Ohio (minus 6 degree) and I got an appointment in less than 12 hours for the following day which was great. The HVAC technician showed up on time and figured out what was going on.

Just completed a cold call from a Choice Home Warranty sales representative. It was an unexpectedly pleasant call. The representative spent time explaining their warranty program, costs, and options. Very polite and friendly. He went through all the pricing options and discounts until we agreed on a plan that worked for me. I'm expecting their customer service to be as professional and helpful as their sales representatives.

I had a large leak in the union pipe in my salt chlorinator which would have not allowed me to run the filter in my pool. Unfortunately when the union was repaired and able to run, the pool tech advised a couple of issues needed to be replaced which only could have be seen after the repair of the union pipe. Choice home warranty would not understand the problem and requested I put in a second request at another 75.00 charge. I don't think that was fair. If I had a small leak in the union pipe, I would have noticed the other problem and reported at the same time. But since it was a large leak and water was gushing out, my main priority was to shut the system off. I spoke to Choice home warranty and made notes in my account.

The tech was on time. He called before letting me know when he was arriving. Thoroughly looked over dryer to make sure he checked everything out. Changed a part & ordered another one. Very professional and knowledgeable. Already scheduled appointment back for to install new part.

Technician was very personable and found the problem quickly. Has to order part to complete the work. Scheduled follow up for February 24th to complete the job. Technician explained what happened and provided recommendations to assist in preventing it from happening again.

I recently had to file a claim for my microwave and because of the age of the unit, the replacement of the parts would be more expensive to replace than it was to put in a new one. Choice Warranty took care of that for me with no problems whatsoever. They truly stand behind their warranty.

This home warranty is a joke. This is the second time I've tried to use it. The first was an air conditioning problem Choice refused to cover. This second one is a refrigerator issue. They assigned a technician (who was great) to come out and he determined that it's not repairable. Choice actually surprised me when they said that they would provide me funds to replace the unit with a unit of similar capacity and features.

Kobe from Garage Door & Gates did an excellent job replacing my garage door opener. He was very professional & completed the job without any hiccups. He kept me informed as to his arrival time to my house which was very helpful. I would highly recommend this company to anyone having garage door issues. Thanks.

The Response time was very quick. Technician was at my house within 30 minutes of the time that he called, and he was very knowledgeable of the issue with my refrigerator. Thank you very much, it is appreciated. I look forward to the actual repairs.

The service is great and very quick response. And the representative was knowledge on everything we ask. All the questions was answered to are satisfactory. This is the second time we have used the service and is very pleased and would recommend your services to other people. Because of your prompt response.

My A/C unit stopped working so I submitted a claim on Friday evening after 8 pm. The next morning I had an email stating a tech would be dispatched that day - and the tech did come to my home that day. The entire time it took to fix my problem was 19 hours which is AMAZING! I will recommend your company to anyone who asks me about home warranties!

Overall I have been very satisfied with Choice home warranty. When I ever filed a claim it was a very quick response. And a technician that came was very professional and knowledgeable. I would recommend to my CHW to my friends.

Unfortunately I was not please & so disappointed with the service. I call Saturday morning and I expect that a technician come out that same day. Actually the company that accepted to do my service was not coming to my house until Monday. I live in Florida that is so hot and especially I am a disable veteran with my limitations. It was going to be 3 days without A/C. That is unacceptable! I went an cancel the service, I don’t need to wait until Monday. I call an A/C company… that came out the same day and just took 3 hrs to come and fix my A/C!!! The technician came and replace the capacitor it was something so simple to do and your company was going to make me wait 3 days!

Got a whole new $7,500 AC unit installed for only $1.400. I love my home warranty. They have fixed my refrigerator and washer machine. It’s a great feeling knowing you're covered. If it can’t be fixed, they will replace.

First, they listen and was willing to help. They understood my problem and was concerned. Many took time to locate the best company to suit my job. I do have to say, they never gave up till help was found.

Company was quick and got an electrician to come in a few days. Solved problem quickly. My husband is disabled and this company has really been a lifesaver for me as he can no longer be my fix it guy.

On the first repair visit it was noted that the water heater is very old. Pipes above it were replaced. Second and third visits it was also noted with pictures by technicians. One of them said Choice would want me to open a new claim for that and also a different service provider that does HVAC would have to be used for the humidifier.

My LG bottom freezer was icing up, making very loud noise. They replaced the fan unit, was good for a while. Started making noise again, they replaced control board. 2 weeks later making noise again. Replaced ther sensor. So far so good. The techs Kevin and Patrick were excellent. Pat came the same day I put the call in.

Went right to work and did as played my specific problem, managed to do the work order and ordered the proper parts and scheduled the repair for my unit as quickly as possible. Very glad to see Choice selects their representatives wisely.

Appointment with repairman in 1-2 days. Technician very experienced and knowledgeable; ordered part needed and was shipped directly to my home. Appointment to replace was made at that first visit. Returned at appointed time and replaced with new part without any difficulty.

The electrician that came out was very quick, friendly and knowledgeable. I would recommend him to my friends. He was on time and professional. Choice warranty was great to send someone over timely fashion. I have enjoyed having them as my warranty provider.

After a one week vacation, I returned to find my hot water heater was leaking. I call a friend to see if he could help, then I remembered I had Choice Home Warranty. I call Choice and message stated to go online for faster service. I submitted a claim and that day Choice started working my claim. The next day everything was set up and the claim was approved. I am awaiting delivery of my new water heater.

I had a Moen Faucet cartridge replaced. All went well and I am so happy with the new one. It works so much easier than the old one. The repairman was very helpful and I was informed the whole way through the process.

Very nice and pleasant technician. Repair dryer. Diagnosis today, repair next week. When my service runs out with Choice Home Warranty, I will use this technician as a personal repair man. Turnaround time for claim was very quick, unlike turn around time for other claims.

Individual was knowledgeable in regards to the problem. He was able to fix the issue. Everything was done and area kept clean. Repair was friendly and courteous. Was impressed with the service and the quick response by everyone. Would recommend vendor and Choice warranty.

Hal was very professional and knowledgeable. He saw what was needed to repair fridge quickly. Parts are ordered and waiting for them to come in. The only negative: I Don’t understand why it would take 2 weeks to receive parts.

Heating unit was making unusual sounds bumping and grating. I have had other issues with several of my appliances and haven’t had any complaints with any of the technicians that have been sent to fix/ repair my appliances. They have all been respectful and helpful.

It was easy to process a claim. I just wish I was able to speak to a person to provide more details of the issue with my claim. The automated system had a hard time understanding what the issues was and I had to speak as if I were talking to a three year old child.

Technician was great. Had two separate claims and technicians was able to diagnose both after accepting the secondary claim. Warranty company then rerouted our claim and was assisted a new technician on another day, wasting my valuable time. Would not recommend this warranty company.

I was happy with the reimbursement process. However, the initial process getting a technician out there was very slow and wouldn’t have prevented disaster given the water drainage was stopped and spilled over and ruined the kitchen floor. To be fair, it took us awhile to submit everything the right way. If we can be offered the reimbursement upfront we can get authorization quicker to fix a time sensitive issue.

CHW contacted a service company within a few hours to complete my service request. My garbage disposal had stopped working suddenly. The technician text me about a time and I suggested an alternate time, as I work full-time. He accommodated and text me when he was 15 minutes from my home. He arrived on time and diagnosed the problem, and when CHW approved the request for a new disposal, he immediately went to the store, purchased one, and installed it. He made sure the pipe under the sink had no leaks, and he cleaned up the area where he was working! Did an excellent job! Would highly recommend this company!

Michael did an excellent job replacing all internal parts. Very fast and efficient. I gave him a heads up after filing the claim to make sure he grabbed it. He was assigned randomly on a previous claim and I knew in advance he would do a great job.

I was happy at first but I had told the tech that a friend who is an electrician had said that I need a new circuit breaker box because there were two places that showed evidence of catching fire in the past. The tech showed me the box and said "you don't need a new box, there is no sign of a fire anywhere. As a matter of fact this part looks reasonably new." MY son spoke with the electrician friend again who asked if the tech "pulled the box out and looked at the back, that was where the damage was evident." He didn't do that in my presence and don't know if he did at any point, or not, but I called and asked that they send someone back to double check. Thus far have heard nothing and seen no one - I don't want the box to catch on fire and burn the place down and I don't know enough to feel safe or in danger.

I reported the auto fill valve for pool was leaking on Monday for our rental in Vegas, CHW made an appointment with Rebel pool and spa on Thursday, the technician arrived on time and found pump seal was leaking too, he ordered parts and returned following day, and fixed leaks! We are so much released. Thanks CHW!

Wendil from Tempchangers was very professional, courteous and very informative explaining my situation. Prompt and on time. Felt very comfortable with him. Highly recommend his company. Overalls was quite satisfied. Professional, courteous, prompt, on time, explained my problem and solution. Thank you for allowing me this opportunity to share my experience.

Very prompt service. Very nice repair man. Did an excellent job. Would recommend Choice to my friends. Left job clean. In and out in no time. I called for an appointment, 2 days later received a repair date. Excellent. Perfect!

The drain did not work and the plumber did a great job fixing it. He was able to clean the drain and now it is working ok. I have used Choice Home Warranty for my own my home and for some of my rental properties.

Good prompt service. Able to renew with ease. HOWEVER, TOO MANY UNSOLICITED CALLS AND EMAILS - this almost drove me away. I hope your claims department is just as attentive and responsive if I have a claim. That would keep me as a customer.

The gentleman I spoke with was very explicit and accommodating and listened to my concerns. This is my first experience with purchasing a home warranty. I hope the service will be as good if not better. I haven't requested any service yet.

Our technician was VERY pleasant, professional and fixed our microwave quickly and expertly. We would highly recommend him. He tested the microwave multiple times before he left to make sure it was in perfect working condition and explained what the problem was - he was GREAT!!!

CHOICE is forcing us to be without a refrigerator for approximately 2 1/2 weeks. I am 82 years old, disabled and critically need refrigeration for medication including insulin & ** as well as to survive. I can’t afford to rent a refrigerator. Why won’t CHW rush the parts via FedEx or rent us a refrigerator. Renting is $170 or a friend has an old one I can use for free but it will cost $99 to have it moved round trip. I can’t afford to pay this because CHW is forcing us to also pay $89 for a part and $45 copay. Please have a heart for a long time loyal customer. Thank you.

I put in a claim on Sunday and Seth called me Monday morning. He came out that evening and found the problem with my heat. He ordered the part and when it came in he came back and fixed the heat. The whole process was quick and the communication was great. Thanks Choice Home Warranty and Great job Seth.

My experience was very disappointing and I left feeling utterly disgusted with the ‘service’ and treatment I received. Despite having a contracted plan, I paid out of pocket for repairs as if I never had a warranty service. I will never recommend Choice Home Warranty.

The repairman replaced a direct drive coupler and the washing machine is working proper again as it should. Good repairman and he was very thorough and efficient and professional. I would recommend him to anyone who needed a repairman.

I called almost a week ago and still my oven is not working, I called Home Warranty and also the technician but still no answer to my problem, I wish there was a easier way, I'm cooking out of Crockpot, I miss my oven.

Called for a repair of a water heater. Man showed up. Wanted service fee right away. Couldn’t schedule repair until he got paid. Looked at water heater. Said he would fix it if it is approved.. Still no hot water. This is day 3. Haven’t heard a peep from CHW. He got paid and left. Feel like I have been raped. You got your service fee in cash. I got a receipt and still no hot water!!! Your website is a joke…

Evans Heating and Air owner/tech was very professional and knowledgeable. He was a tiny bit late for his appointment, but apologized for the delay. I was completely satisfied with the service. He checked the system thoroughly and questioned me able possible causes for the original breakdown. At the conclusion, he provided business cards and told me to contact him if I had further concerns.

Did not get someone on the last issue I had for over 2 weeks and he came out, found the problem and now I can't get him back to fix issue even though we set up a time for 2/9 and it's 2/10. Still have not seen him.

There was a leak in my heat pumps Freon system in my attic. The technician came, diagnose the problem and advise me of the solution. I have rescheduled a second appointment to have the problem repaired once the parts come in. He was on time to work, seems to be done accurately and I am very satisfied.

They fixed the problem I was having right away and even came out right away. The other company Davis Appliance Company that you referred couldn't even make it out when promised and wasn't very professional at letting me know that. Horrible experience with dealing with that company.

There was a 24 hr delay in assigning job and the job could not be completed because of a lack of the proper part. The part was ordered but we are waiting for its arrival To complete the repair. The technician arrived on schedule and was professional and courteous.

I notice a leak from my fridge and placed a request for service around 9 PM. I got an email immediately saying it was being assigned. I got another email shortly thereafter stating that a repair company would be contacting me soon. The technician emailed, called and texted that he would be here between 8-10 AM. He arrived at about 9:30. He got the part ordered and scheduled his return visit to install it. I appreciated the rapid, professional, efficient and knowledgeable response. Thank you.

This person is very knowledgeable and very polite. He was able to troubleshoot the problem within 15 minutes. He called ahead of time letting me know when he would be at the house. I would recommend him for a raise or promotion.

The first claim I made, it took between 2-3 weeks to get a technician scheduled then another week for the technician to come out but the last claim I made was scheduled in a matter of days. They increased the monthly investment without any notice but all in all, satisfied with Choice.

Service was easy to set up. Had a tech out within 48 hours to fix my washer & dishwasher breakers. Very knowledgeable and nice technician. Happy everything was taken care of the 1st time around. I highly recommend Choice Warranty.

It was a mess. When the water heater broke there was not one at home. So, water was found in the living room and surroundings. First step was to request the repair to CHW. It took almost 3 days to be provided with a technician to evaluate and get an approval from CHW. In the meantime, the need of warm water was crucial (showers, dishes, etc.). Once the technician arrived and evaluated the need (to change the water heater) and even when the estimated cost was communicated right away, CHW let the technician leave because a CHW group "would evaluate the repair". Several hours later, I got the communication that the repair was approved; however, "the water heater tank would be provided by CHW." In order to replace the water heater, I needed (1) to agree to pay $455. (2) Then, the technician would be informed. What a customer can do in a circumstance like this one. Approval was given. It took another 24 hours for the technician to pick up the tank at a given location and to install it.

I was just calling to update my card on file, when Nathan offered me a wonderful plan that could save me money. When I expressed an interest in saving money, he offered me a senior savings plan that is fantastic! I saved money and Choice has gained a faithful client! Win-win!

Repair technician, Adam, was very knowledgeable and courteous. Tested dishwasher prior to leaving to ensure it worked correctly. Did not leave any trash or debris and took all old parts boxes upon departure. I would recommend Sears Home Services for any appliance repairs.

Initial claim for an emergency pipe leak in a ceiling took 3 days before I was told to find my own plumber. I did so and I am told I will be repaid for bill. This is the second time that Choice has not been able to supply a repairman. Then the plumber obviously had to cut into the ceiling to make repair and Choice wants another service fee for the repair of the ceiling even though it is a continuation of the first claim. Very disconcerting!

Repairman quickly diagnosed the problem and it was remedied just as quickly. He was courteous and neat. He left everything as it was when he arrived. I would definitely use them again. The appointment was set up quickly and he arrived on time.

Claim taken was friendly and helpful. Service great and answered all questions. Would use them again. Technician was very knowledgeable and competent. Coordinated well with condo staff, Worked well with my time schedule. Had to work with older systems in place, Perry was outstanding.

This technician (JD Garage Opener) is well-qualified and prompt. Choice needs to contract people like this. The one used before didn't do a good job (Josue **), as the system failed at only two months of operation! As for Choice, I'm not happy as I've been inconvenienced for over a week. AHW and Fidelity paid their contractors on time and I never suffered a delay on service like the one with Choice!!

It was very hard talking to a robot. Conversations was breaking up and I have to repeat myself many times. Re-key appointment was made a week after I called. It is very important to rekey new house - Would be nice not to have to wait a week for this appointment.

Simply put: Keep up the good work! Coordinator was very polite and friendly. I was encouraged knowing I was signing up with a excellent warranty coverage. I am glad I made this decision to sign with Choice Home Warranty. I will definitely let my neighbors and friends know about Choice Warranty. I feel assured that my experience with Choice Home Warranty will be a positive one. My contact person: Leo....was very polite and knowledgeable with what Choice Home Warranty has to offer.

When I purchase online I do not need 4 calls in less than a minute to confirm my sales (or try and sell me additional years.) The reason I purchased online is not have to speak with a salesperson. I know what I want and I do not need to speak with a salesperson. If I did I would have called and ask for help.

My frontload washer is leaking from the bottom. Within a few hours of submitting my claim I received notice that a repair tech had been identified and an appointment was set within 48hrs. I am very pleased at how quickly this was handled.

Tech was good but would be nice if it could’ve been fixed as I’m still without heat and temps are going to drop and my space heater won’t keep up. Hoping my pipes don’t freeze either. It will be one week tomorrow that heat has been out.

Choice Home Warranty was unable to find contractor to do repairs. I the property owner found a contractor to perform repairs and in return Choice Warranty did not want to take any accountability for the repairs done. Very unhappy with Choice Home Warranty and considering cancelling policy and contacting an attorney

The company was prompt, professional and immediately knew how to fix the problem. The technician also gave me some friendly advice regarding my washer. It appears that my 20 year old simple washing machine is not only reliable but easy to fix and that I don’t need to replace it. I thanked her for that.

My claim to trace electrical damage was denied, before it was even traced to verify if wear and tear damage was cause, because it has to be. There could be no other cause for inop electrical line. To not trace the electrical problem, is neglecting me, the customer a fair assessment for the damaged outlets.

I initiated my claim because my toilet kept running and within 36 hours my issue was rectified. I highly recommend CHW to get the job done! This has been my second claim and the response was equally impressive. Thanks again CHW!

This was the first time with Choice. I’ve had a pleasant experience. The tech came, replaced the broken garbage disposal without question, didn’t try to repair, what was obviously broken, and didn’t try to say it was my fault and write it off as “normal wear and tear”. This has been my experience with Choice since using the company. Thank you.

I was very happy with Reagan Electrical. They kept me informed about the date and time they would arrive, Upon arrival the technician was very friendly and went right to work. He was able to diagnose the problem and fix it within 30 minutes. I would recommend Reagan Electrical for any electrical work that needs to be done.

Man said that motor in dryer was broken. He would submit a claim with Choice and then order motor. This was on 2/06/23. Let me know if anything has been done. Thanks, Ben claim **. Laundry is really piling up and my neighbors don't like me. So they will not let me use their dryer. So things are going downhill here in Broadview.

Want to recommend Choice Home Warrantee for their services. Their technicians are professional, courteous, knowledgeable & efficient & their services are prompt & fairly priced. They fixed my refrigerator that was not cooling, fan had to be replaced. They also partially paid for a new replacement dishwasher when the old one in my home was having water valve issues.

I submitted a claim for a noisy heater system. The technician responded promptly and determined the blower wheel bearings failed and the motor was also damaged as a result. CHW denied the claim and told me it was not due to fair wear and tear. When I asked what it was due to then, they were only able to repeat the script of denial and offered no additional or partial remedy. Disappointing to have a warranty to cover unforeseen repairs that doesn't cover what they say they will.

After five days of waiting the repair man finally arrived.. He was very polite, knowledgeable and absolutely knew what to do.. He did an outstanding job, cleaned up his work area and answered all my questions.. I will have no problem in recommending his company to my friends.. A great asset to your company..

I placed a call for a heating system failure on 2/1/2023. There was much difficulty in getting a service person as apparently there is non available in my area. A service person arrived on 2/4/2023 and diagnosed the problem needing parts for replacement. The parts were supposed to be available today 2/8/2023 but I have not heard back from service person as of 7pm. Therefore I am of the belief that he is still waiting for the parts. Very distressing! And Saturday night the temperature was 3 degrees!

Salesperson was very helpful and friendly. He offered a 5/6 year program which is very reasonable. We have used other companies in the past with varying degrees of success. We understand that Choice has improved their product and service and we are ready to believe.

I did not want the contract but was charged anyway. I told rep I needed to think about it. I want this cancelled immediately. Please cancel this policy and refund my credit card for charges made. I made calls as well but nobody responds.

I contacted Choice Home Warranty this am Feb. 8 2023. I talked to Leo **. Leo was very nice and we talked about what I needed. He explained the plan to me and I was impressed with his knowledge and manner of speaking. After telling me the price of the plan and what it included. I thought that would suit our needs. Then he told me about the 3 yr. plan. It sounded so much better. When I found out the cost I said I couldn't do that now. He went to someone to see if there was something he could do. They came up with paying the cost in 3 months. That was doable. I agreed and l thanked him. I had read many reviews of Choice and knew it was excellent and now I know that Leo ** is an excellent agent.!!!

One of my Friends refer to Choice Warranty, Just I registered and I immediately got a call from customer care they explained me (Except the Service Call Fee). Overall they have given a good rate to me and the customer care person "Andrew" who called me to provide a detailed explanation about Their product. I am happy to be in the right Hand.

Fantastic response to my urgency regarding the hot water heater leaking. Above and Beyond Plumbing was extremely professional, communicative and responsive. We are extremely satisfied with Choice for taking care of this request so quickly and being available to answer questions over the weekend.

I purchased Choice Home Warranty Ins g2 months back and I didn’t know much about filing a claim. Upon calling them received enough information about how to file a claim and opt out for having your own tech in case of emergency.

I purchased a 2-house home warranty for 5 years with an offer of half year free. Also the co-pays were reduced from regular price. The sale agent is friendly and provided me this package and offer. Hopefully the warranty works well in the coming years.

The Salesperson on the phone was very helpful and explained the Senior Discount program. Hopefully I will not need the service but at least I am covered for 3 1/2 years. Hopefully when I need service they will just as helpful.

Our HVAC tech was very nice and quickly diagnosed the problem and ordered parts. My only complaint is that we had to wait several days in our cold home for someone to come say they need to order parts and now that it has been ordered, we're going to have to pay another fee on top of our copay. We never knew there would be fees on top of our copay.

I put in the claim on Monday morning and had the problem fixed by Tuesday afternoon. The company you sent out was very professionals and thorough. I have been very happy with Choice Home Warranty and will recommend them every time.

I do not like high Pressure sales. You have to sign up now. Evan quoted 3 and 6 year plans which I said I need to think about this. It is a lot of money. I am suspicious this seems like fraud especially he said, "I already have your credit card." He kept saying I have to decide now. I asked him to hold the call then Surg called. Evan proceeded to process the monthly payment. I didn't authorize this. I will call my bank and dispute the charge because this is fraud. Then he said he would refund it. I wanted a home warranty plan but I don't think I can trust this company.

The technician was very professional and courteous. Thank you. Now the request had been submitted several weeks ago and appointment set, however, the previous technician did not show up or bother to call. I hear from other Choice members they are bad about that. Why you bother to work with them is a mystery to us.

Gerald was very educated person and walk me through the coverage and various offers. He done a great job to convince me to sign in for extended period. I also chosen the extended coverage for roof and pool. What a great deal.

Leaking water line on refrigerator that had cracks in it. It had to be replaced. Work was done to our satisfaction. Technician was very knowledgeable and very courteous. Once he arrived, it did not take too long to complete the job.

Victor was excellent and very informative with going over everything he was doing with the HVAC. I would have him work on my AC every time. He was the most honest technician who has come to my home in 20 years. Thank you EMS for your Service.

I was generally satisfied with the ease of filing a claim and the responsiveness to reach final resolution. However, I was not satisfied with the payment issued to cover replacement of my appliance. CHOICE was only willing to pay me what they termed "Actual Cost" which is in fact what COICE would pay for the appliance, which is significantly less than retail cost that the CUSTOMER will ACTUALLY have to pay. This equates to half the price of what replacement of the appliance will cost ME, the customer. I find the warranty coverage advertised to be misleading and misrepresentative of what customers actually receive, which is a fraction of the actual cost it will be to replace broken appliances.

Manuel was very professional. He called to advise me of his expected time of arrival. Upon arrival, he diagnosed the problem, and resolved the issue very quickly. He was patient in answering all of my questions. I would definitely recommend him.

We had a water backup and I expressed the urgency of getting it fixed as we could not run any water. We waited 20 hours and made two phone calls before any tech reached out to us, stating they'd be to our house FOUR DAYS later. In order to use our own plumber, there were more hoops to jump through which were not conducive for an emergency situation. We ended up paying out of pocket, but because we couldn't wait for the back and forth approval process, and had to get the work done before awaiting pre-approval, we will not be reimbursed.

Once again CHW provided world class service through their response time, communication and the provider (TNT Garage Doors) they contracted. Both were professional, courteous and completed the claim all in one day. Choice Warranty definitely has separated themselves from the rest of the warranty companies by providing what most people and companies lost over time...Simply honest customer service. Thank you! Brian D

The technician who came to my house, did NOT have the full work order of items I had requested to be looked at. He was able to fix the leaking knobs in my shower, but only after he waited an hour to hear back from CHW about covering the cost of new knobs. He was also able to provide a recommendation on how to fix my fridge that wasn't making ice, it was a simple twist of a knob! I'm so glad I didn't have to pay another service call fee for this because I knew it was something a plumber could fix. The technician wasn't super friendly but came in and did a good, efficient job and communicated well with me throughout the process.

The technician quickly determined that the garbage disposal needed to be replaced. He got authorization and quickly switched out the bad disposal. He was professional and courteous. Other than the $85 there was no additional charge, without Choice Warranty it would have cost me over $250!!

I thought the heater wasn't shutting off as I ever had to heat my house with a heat pump. The technician explained to me that I can't turn the thermostat up five or six degrees. They must do with gradually which I didn't know.

Service tech was very good but the warranty from Choice Home Warranty sucks. I have turned in a complaint. It seems that you do not want pay for material. Your view, board does not know anything about plumbing. I feel like your company should review the problems with my plumbing and get back with me and explain to me how you came up with your findings.

Charlie was fast to respond to our service. He called and arrived the day after I filed the claim. He fixed the problem on the first visit. I always recommend Choice Home Warranty to my real estate clients and friends.

The plumbing technician from Merritt Plumbing, LLC that came out to my home to repair a drain leak just below the kitchen sink was friendly, efficient and informative. We would welcome them back to work on any plumbing issues in our home.

It seems to me every time I make a claim they come out and the first thing they say is the part I need isn’t covered under the warranty, so I pay a 65 dollar copay for nothing. This has happened twice now, so for me this warranty is useless and when my warranty expires I will not be renewing. One time the technician gave me a 4 hour window and never showed up. No call or nothing..

The only reason I cannot rate my experience a 5 is due to scheduling process. My appointment was scheduled for Saturday 3 to 8 pm. I called tech directly to get an eta only to find out they do not work weekends. I called Choice Home Warranty was advised my appointment could be cancelled in efforts to find someone sooner but could not be guaranteed a sooner appointment or even the possible Monday.

We had one claim where Choice Home Warranty came out to fix plumbing in the bathroom up front. And they came out on time. I was a bit concerned, because when I checked on the reviews for that, they were all negative. But they came out, it was a little easy fix. The guy that came out was polite. He was quick. Went and got the part, came back and fixed it. And it's working fine. So, I'm a bit concerned about how Choice chooses who to come out.

I signed up with Choice Home Warranty and someone called me back. I made sure that it’s something that I wanted and wanted to pay for at that time. It was great. The rep told me exactly what the package I was trying to pick was made of. And I told her exactly what I needed it for.

What Choice Home Warranty offered was the most comparable. They laid out everything, the cost and what it covered and didn’t, and it was a locked-in price for four years. The agent sent me a packet in the mail and there was a card in there. I got that card on the refrigerator, so if I have questions, I would just call that number. You better call Choice and get signed up and not mess around.

I'm not having a good experience with Choice Home Warranty. I didn't understand their contract. I had a garage door opener go bad. It went off track. And I didn't know it didn't cover it if the door fell off track. They only cover the motor of the garage door opener. And they asked, “Didn't you read it?” I didn't. But they told me that they would give me half my money back if I just put in a thing. And the guy that I called out wasn't connected to them. It was just a mess. That was two months ago. And I still haven't got half of the money back. But they keep on saying it's coming. Once this ends, I'm not going back with them. It's not worth the hassle.

I switched to Choice and their claims process has been great. It's really easy. Contractors make an appointment, techs come right out and they fix my stuff. Most of the time, I do my claims over the internet. I've had two so far. I've only called and talked to somebody once. Techs have been very good. They gave me pointers and told me how to keep up on stuff and what to do. Choice has been a real godsend. I’m on disability so I can't do all this stuff myself anymore.

I had a problem two months after I had Choice. It had to do with the expansion manifold in my heater. It's the part where the flame is dispersed from. Choice said that their technician said that it was preexisting. I said, “How can he say that when he's never even seen my furnace? How can it be preexisting when it worked perfectly fine until it didn't?”

It was the coldest day of the year and I called Choice to help get someone to fix my heater. They gave me a runaround and said they can't do it for two weeks. I had my family there freezing and Choice wouldn’t help me get someone in an emergency to come in. When you have an emergency and you explain the emergency to the people who are supposed to be helping you, they should try to help you. Choice didn’t even try and that was the only time I used them. I was really disappointed with my service. My family's safety is paramount and they didn't seem like they cared one way or the other. So I showed them that I don't care either.

Choice talked to me and it sounded good. The rep just started and I didn't get whole feedback from her. She really just started out, not even a month or two. But she thoroughly explained quite a bit of stuff that she knew but there was a couple of stuff I was still wanting to have answers for. When I call her back, it goes to a different agency and then goes straight back to her. Other than that so far, so good.

Choice Home Warranty had the best rate. I like this. I have stuff that might go bad.