Choice Home Warranty Reviews

Oasis Air LLC is a very Good service and install company. The owner Chris is very nice and professional and knows his business!! I would recommend him very highly! He was on time and courteous! He was very knowledgeable! Use Chris whenever possible!

Our technician was very professional, courteous, informative and efficient. He found the problem right away, gave us info on how to prevent future problems and told us to call if we had other issues. We were able to solve the problem the same day.

I filed a claim online about my clothes washer not working as it should and before I could close my browser after submitting my claim, I had a call from Fix Smart for an appointment to do the repairs. I was super impressed to say the least, great job and great response.

The repairman for Dabbs (Anthony) is great. He is polite and informative. He explained what he needed to do and why. I would recommend Dabbs repair service to all of my friends. He came in to the house and got right to work while still being very pleasant. Thumbs up for him and his company!

The technician was very kind. He knew exactly what was wrong as soon as he looked at our air conditioning unit. He had it fixed within minutes after inspecting the unit. He changed the part and was done in no time. Very pleased with his professionalism.

There was an initial diagnosis that was incorrect. He did reach out to the insurance company and through their normal ** denied the claim which was more than likely the key issue in all of this debacle. They were willing to come meet me to go over the situation from the technician's perspective. However, the warranty company has a ton of issues. It amazes me how corrupt they really are.

On 8/26 I submitted a claim on refrigerator. Sears Home Services was assigned. Sears set an appointment for over a week. They sent me at least three email reminders on appointment time and date. 9/7 between 10-2. I traveled from Florida to Auburn to meet the tech. At 2:45 nobody has shown up. There was no phone # so I was able to use a “Chat” to see what was going on. They told me due to an emergency the appointment was rescheduled on 9/13 between 8:00 - 5:00. So Sears never called, texted or sent an email advising what was going on. So 7 hours of drive time there and back was wasted. CHW has reassigned the claim. Very disappointed with the service.

The repairman arrived on time and quickly found the problem and fixed it. He gave us an estimate for replacing a vent cover which we chose not to do. We were very happy with his service. I've already said what is meaningful. Thanks for the service and all that stuff. I expect great service because that this what I pay for.

The salesperson on the phone was especially pushy. She kept trying to upsell me. I said multiple times that I only wanted 1 year to try it out to see if I liked it before I wanted to commit to a longer contract. When I said no thank you to the longer term, the salesperson abruptly hung up the phone on me. Because of this, I am beginning to second guess whether or not, I made a good decision with this purchase.

5 star on Choice, considering quick response time, easy automated phone bot, very quick claim create process and above all, hassle free claim handling. The plumber was expert and took care of the issue in less than 30 minutes. The plumber should wear booties as plumbing issues are messy and not to walk around with dirty shoes. He should also not leave a mess behind, when issue is taken care of.

Fredy ** was very helpful, friendly and answered all of our questions when we signing up for our new home warranty with Choice Home Warranty. We are looking forward to working with him for our future home warranty needs. Thank you Fredy.

Hi. Not bad. Called. Left it so you would call me back. You did. Thanks. Very much appreciated. Next step waiting for an email on my appt info and who the tech will be. I was told I should get the email by Wed. 9/8/21.

Great on phone service. Forgot person but was on point with the information that I requested. Looking forward to doing business with you all and hope I don't have to turn in no service request but it good to have coverage on all these things.

Creating a claim is easy as well as receiving a response. The contractor you receive is a hit and miss. Sometimes the technician is outstanding and sometimes they are the worse. I wish I could find my own contractor sometimes. It would be nice if Choice buyout was comparable to the current price.

Service was quick and by a very reputable company. But I did not realize that the equipment that was being replaced would not be replaced with equal value. All that was approved was a smaller garage door opener with less features. It was a very basic model.

Friendly, Polite and professional. Answered all my questions quickly. Saved a few months by paying the one year premium up front. I hope the service is as pleasant as the sales department. Looking forward to working with Choice Home Warranty.

Brittany was very pleasant, professional and informative. I enjoyed speaking with her. Brittany gave me the best value for my money. She also answered all my questions and checked for coverage on appliances and other items. She explained the policy to me and made sure I understood.

The person I spoke with was friendly and helpful. She answered the questions I had and made sure I was able to take advantage of the Labor Day sale, which had been extended. She got me signed up over the phone in just a few minutes!

Technician wore booties on his feet and a mask. He was able to diagnose the defect within minutes and fixed the fault with parts he carried in his truck. The microwave was working within 35 minutes of his arrival. He was professional and polite. This is what you want every time.

Todd was professional and knowledgeable about the different plans your company sells. He answered all of our questions and even helped us get a couple discounts. I hope I don’t have to use this insurance but time will tell if it was money well spent.

Perfect service, since the first moment you call them until the work is finished you can say totally professionals and reliable. Choice Home Warranty is the best decision you can make about home insurances is. I totally recommend it, the personnel that answer the phone are very gentle and the companies that they send to fix your problems totally professionals. I feel totally covered at any time and at any moment, I sleep well thinking they will be in charge of all my home issues.

I called about service for my appliances, Stacie talked to me about your service and it sounded very good since I was having quite a problem with my services coming to do a repair. Your service save me money plus I'm glad to move from the other company. Charles R.

I gave an 8 and a 4 star rating at this time, as this is our first claim we have submitted so don’t feel we can give a full 5 stars or a rating of 10 at this time. However, the submitting of the claim was very easy, and we received a confirmation e-mail very quickly.

Agents answered quickly and reassured me that the issue was covered. They made it super easy to submit my claim for a plumbing failure. I am a longtime customer and have always had a great experience. The monthly amount pales in comparison the to stress of dealing with each home/mechanical failure. Thanks

She went above and beyond to provide me with the best service for my property at the best price available. She explained my coverages, my options and all necessary fees involves. She worked with me to make it as affordable and cost effective as possible.

I would give less than one star if possible - WORST service ever and false promises. My water heater broke in April. We submitted a claim - Choice sent over a technician to repair (even after two technicians recommended replacement). Unit was temporarily fixed. It broke again in July, he repaired again. Broke again in August and Choice reassigned it to him because it broke within a month. Choice said that I do not need to pay service fee BUT the technician said he would not repair unless I paid the fee. Tired of not having hot water, I paid the technician $300 out of pocket for parts and service.

51 degrees technician was extremely knowledgeable and did a great and thorough job repairing problem. He was timely and I would use him and refer him to a friend. He called before he came...showed up on time...came back the next day to fix problem and made double sure that everything was working properly.

I have paid today for a warranty and I have not received a list of what is covered. Please send a confirmation coverage. I spoke with Phil this morning and he stated that he would send me a confirmation in an email. Thank you.

I had a technician on site to take a look at my garage door, l called Choice Home Warranty and filed a claim and asked them to assigned the work to the technician already on site and they did. Awesome.

Called Choice on Wednesday, before Labor Day weekend, when I came home and my a/c was not working at all. 86° in my house. By that evening I knew who was coming and when. They arrived Friday, as promised and on time. Discovered it was the blower motor, which they did not have. Said they would try to get Choice to approve the motor needed and they'd be back. I figured this meant a long, hot 3 day weekend. Not at all. Choice approved work and part needed Friday afternoon. On Saturday, they were back out to install new blower motor. Very happy with Choice and the a/c repair company they sent out. Thank you so much!

A technician, Cesar was so nice and professional. They were very easy to communicate. I had a question after the appointment and text the phone number which I had received before my appointment. I wasn't sure it was automated text line. But he replied to me promptly even it was a long holiday weekend. I really appreciated it.

I just signed up for service, but the phone rep I spoke with, Cindy, was super helpful and friendly. I switched from my previous home warranty for better, and cheaper service. I'm already super satisfied! I am very optimistic about how this service will be compared to the previous service I was using.

Prompt response, but indicated that expansion tank is not covered. As part of water heater system (which is covered), don't understand company policy. Exceptions were not fully explained when coverage was purchased. Luckily I was able to get an independent technician out the same day as we were without water.

I have two bathrooms in my home and am covered by the unlimited plan that I purchased in full at the time I bought my home. I had the toilet backing up in both my showers therefore could not flush or shower at this time when I submitted my claim on September 5,2021. I was told by your associate that It may take 24 to 48 hours to get a tech. to my home. The tech. is dispatched to my home 24 hours later and alerts me that he does not see the main line to snake the pipe that it is located underground. He then submitted claim and was denied immediately, so I called and spoke with one of your associates and was informed it could take up to two hours for me to receive an email to dispute the claim, keep in mind it is now 3pm and I am 24 or more hours into not being able to use toilets and showers!

I called Choice Home Warranty on a Wednesday. 24 hours later they couldn’t find anyone. So they gave me the choice to call my own repair person. The repair person came a day early. Fixed my refrigerator. He did not try to rip me off. Also he was friendly.

I don’t usually take the time to write reviews but in this occasion I feel the need to express. I have been constantly notified about my up and coming policy expiring. It is amazing how each attempted or successful contact the offer changes from rep to rep. I am in the sales industry and what I have learn is to not be as noticeable with the smoking mirrors. Lastly, if the customer does not do as you completely wanted but yet purchases give the same positive energy you were trying to give to get them to purchase. The attitude at the end while still taking my money didn’t feel inviting.

Mr. No Sweat Tech was excellent. Very professional and conscientious of his work. He did a great job, cleaned up and made sure everything was to my satisfaction. I would recommend Mr. No Sweat for all my work. Thank you.

I called concerning a problem with my microwave. I was told it would be 11 days before someone could come out. I managed to get an appointment 5 days sooner. The technician told me a part would have to be ordered and someone would return on the 24th to install it. My microwave is 14 years old and could be replaced for about the same price as is being spent to repair it. At this rate I will be without my microwave for three and a half weeks. I also ask to speak to a supervisor and was told someone would call within 24 hours. It has now been a week and still no phone call. After this experience I certainly can't recommend this company.

The persons that I spoke with were helpful and pleasant. I was able to receive the information that I needed to make my claim. I received the help that I needed in a timely manner. I am able now to know which company that will fix my AC. Thanks much!

The agents you send has inspected the problems but I have not heard anything from CHW. It's been two weeks. If it takes you all that long to complete a claims, then I am reluctant in refusing other people. Please notify me as soon as possible on my claims. Thank you!

While taking New Policy, Sales Team confirm with Terms, All included with Labor & Parts after Paid visit Fees. Upon given Repairs Claims during 4/6 years, Only Partly Approve. NOT Paid in Full. ARROGANT TEAM OF STAFF. POOR C/S. Mannerless Below average.

I called because my dryer was not heating. I received numerous communications about the arrival of a technician. He arrived a little after the assigned time; however, he called and verified that it would be alright. He was courteous and fixed the problem on the first time.

The service provider was very professional and made sure that everything was working before he left. I also appreciated that he was on time. The repairman also kept me informed as to what he was doing and also what he did.

Yes, We will recommend to our friends. Adkinson Mechanical, LLC came out about 8:15am and fixed the Central Air Conditioning. And was very thorough with what he did. I would certainly ask for him again if the need arises. Thank You Choice Home Warranty!

There was a quick response and I had a new garbage disposal the next morning!!! The plumber was very professional and contacted me to let me know he was on the way. I have uploaded a video on my YouTube page giving Choice home warranty a resounding review! Thank you!!!

Last year I switched from American Home Shield to Choice Warranty, because AHS did not fix my refrigerator which was under LG warranty. AHS would not pay for the labor to install the LG parts. Choice agreed to do it after substantial argument and my threat to cancel the policy. A second request was to fix leaking faucets. CHW does not fix external faucets. A shower faucet was fixed. 2 exterior faucets were not. I had an upstairs toilet leaking and since it happened after the deep freeze in San Antonio, CHW claimed it was due to the freezing temperatures. The leak was in the wax seal of the drain. Not a water line. After discussion, the toilet was repaired.

I had a vendor come to my home, vendor couldn't do repair because he was unable to fit in room where furnace was located. He stated he would have another repair person come, still no contact. I also asked vendor for a receipt, he failed to send receipt to my email as requested. I have called and text Mike's heating repair. Please advise when a new tech will come out.

I signed up my residence under Choice Warranty today and added on my roof, second refrigerator and freezer. I also added my other 2 properties as well! I wish I could have taken the VIP special but it just wasn't possible right now. Simon was very informative and polite. I feel protected finally! Thank you Simon for a job well done! Excellent Customer Service skills too!

CHW is a RIP OFF! Before purchasing this policy I spoke to the customer service rep who assured me they repair or replace. My air conditioning system is kaput. They emailed me they will not replace it because it doesn’t fall under their guidelines to replace it. They absolutely will not give me any help credit wise at all. So after paying for this policy for three years I’m told I get nothing. They won’t even cover the labor or some of the parts. It’s just all or nothing and I get nothing. CANNOT RECOMMEND CHW!

I had Choice before when I first purchased my home. The one time I needed the service I didn't get any help, decided to give you guys another chance. Hope it's better this time. I really hope Choice stands for what they say they stand for.

I am a new client of CHW having recently switched from another popular HW company. As a senior citizens, I need help with maintenance of my home systems and appliances. The original plumber assigned to me stood me up after having me wait all day and didn't bother to contact me and after two more days CHW emailed me with advice that I try the reimbursement process to resolve my problem. After all that my claim was denied!

The Repairman was on time and efficient. He repaired the machine. He wore his mask. He accepted a check for payment. I have already recommended a friend to your company and she is now a client of yours. Thanks for your availability and your services.

Updated on 05/11/2023: After one and a half years I've needed them twice. Both times they were efficient and saved me significant money. I was skeptical, at first, but so far I have been pleasantly surprised.

Great so far. Hope to continue. I am a guy with few words. I tell it like it is. So far you have been really helpful. Thanks for your support. Please continue discounts. I am a veteran and senior citizen.

It took 5 days to get someone out to repair our air conditioning. We had to get our salesperson involved, luckily it wasn’t too hot outside. However the young man that came on Friday was great, very efficient and professional. Had the unit running in no time. Would definitely use him again.

I have a water leak that has taken time to detect where it is leaking from. Today I am hoping we are close to finding where it is so that it may be fixed and the matter resolved. That's why four stars. Has 3 visits and still waiting for this to be fixed.

The technician came out. I told him that dryer was heating. He said my problem was in the back. I need to have the vets claim. He did not check anything on the dryer. He’s not pulled out, look at it. He did nothing except take a check for $75 for something you could’ve told me over the phone. Fortunately I have a nephew that has a wire. He put in the vent and it had a cramp in it and it opened up. It’s not working. I will not be renewing my policy with Choice.

The tech they sent out was excellent. He was knowledgeable and seemed to know exactly what was wrong. Had the part in his truck and was able to get the unit running before he left. Hope we get him again.

My washer is not washing and needed HELP, Tech informed me that parts are NO LONGER available for that type of washer. My Dryer is NOT drying my clothes. Tech ordered a part for it. Tech was very Professional and came in a timely manner. He also accommodated my time, not his. He was EXCELLENT!!!!

During the past three years I requested service maybe three times and was very disappointed with the lack of service and compensation for replacement items. Microwave oven went out and after paying service charges I had to replace the unit. Choice paid out for the unit but was $100.00 short of true replacement value. My hot water heater ruptured and required replacing. Choice didn't cover that damage so I had to bear it all by myself, after paying for a service call. It would be very helpful in my opinion that when we call in for service if we could determine somehow if a repair is possible that would be very helpful. I just don't like paying for a service call and then having to pay another cost for a replacement item. I paid $1500.00 for a 3 year service plan and feel abused.

Customer service was good. Kurt was very thorough in answering my questions. He’s a very good seller of your products. I hope the service itself meet my expectations, and I hope and pray there are no hidden loopholes that were not disclosed. I’m anxious to receive my information so I may go over it.

Except for the fact that the technician was provided with an incorrect phone number for me (not his error!) the service was timely and efficient and the technician was very pleasant and professional and he took care of the problem.

The process of placing the claim and getting a technician is fair, easy and straightforward. I do not agree with Choice not following their own policy and taking of my damage component. I have filed a appeal. I called and spoke to the claims person on the initial email.

Friendly, fast and professional. The repair technician even came early in this busy season!! So glad we chose to get the warranty! It made this repair stress free! Only had to pay a service call fee and it was done.

The company was running behind but they gave me a call to let me know and called me again to give me a update of when they would arrive to our house which I appreciate. When they arrived, very professional and did a nice job with the repair.

I was refused service under the claim of preexisting condition when both my units were working when I joined Choice because I had coverage that I could have used up to the day I joined I was covered by a warranty that I didn't renew because I thought Choice was a better company for my budget. I never had a problem getting service on anything and would recommend them to anyone that could afford the price. I am 78 and the heat on the gulf coast is awful. I have proof that my unit was working when my policy kicked in and that it was working. Anything broke has a preexisting condition or it wouldn't need service. As for the difference in the parts on my old unit, it was probably because that was the only part because the unit is old, but it worked. I expect my contract to work for me amicably or I won't hesitate to seek expert advise. IT AND I AM HOT.!!!

The service by assigned provider was timely and restored the garbage disposal to use, it was highly appreciated, however, they do not accept check payment. This was an inconvenience because I was not alerted. Next time let me know the acceptable mode of payment ahead of time.

Choice Home Warranty has always responded in a very timely manner to any need reported. The service person has been knowledgeable and professional. They cover all the things they say in their contract without discussion. This is a very dependable company. I definitely recommend Choice!

Had a great experience and my plumbing error seems to be alright. The dispatcher PJ was very friendly and helpful. The technician was nice and knowledgeable. Thanks so much for great service. Will use this company again for my plumbing needs.

Great technician! Very experienced and I would request him for work in the future. Very professional and a great communicator. He made a stressful repair end in a great experience. I am so glad he has partnered with Choice Home Warranty.

I made a claim on 6/28/21. The claim and repairs were approved. It is now 9/5/21 and nothing has been done. I have spent the entire Summer in Texas without air conditioning. CHW is aware of this and keep requesting reviews. This is amazing. I hope to have air conditioning by the Winter.

Today I made a new order for evaluation for my air conditioning system not cooling. I submitted an order via the internet. I promptly received a return call from a Choice Employee, he was very efficient, polite, and knowledgeable. He said I would be receiving a call within 24 hours. I am looking forward to receiving their call. Sincerely, Vivian D. **

Choice Warranty is an excellent company when it comes to your home appliances. They are so quick to reply to your request as well trying to do the best they can to repair them, if that don’t work then they will have them replaced.

I called to make a claim and the lady on the phone was so professional and courteous. She scheduled someone to call me back to schedule my service for hot water heater. I am waiting for them to call or email me so I will have my service scheduled.

I don’t know how to assess the work of this company? I don’t have high voltage in my house for two weeks, I don’t cook food on my electric stove and I don’t dry clothes in a tumble dryer. They seem to be doing something, but there are no spare parts and everything is very slow.

Sears appliance repair was very good. On time and tech was very knowledgeable, repair complete in less than 30 minutes. They followed the covid rules masks and booties. Thanks. Now my wife is happy. The 75,00 fee was worth it.

Was happy with my experience on purchase. The sales person wasn't pushy and allowed me the time to ask questions and his response was not lengthy. He explained the options that were available to me and helped me arrive at the best policy for the money. Hope all your people have the same attitude.

Technician was fast, friendly and knowledgeable. The process was quick and easy. I like that you can do everything online. I hope I don't need to use services again but if I do I'd want the same tech.

Reviewed what I needed to do so it would not happen again. Very My question. To you is keep me better informed on your changes in your service. When did my amount go from 45 a visit to 85. Just saying?!! Mike **. The service was 5 star.

Great service! Wish it was quicker but that was not Choice fault. Love the fact we have Choice with our new home. Make home ownership less stressful. Love how easy it was to submit a request online. The service guys was extremely nice.

I don't understand why you turn us down for order for duct work. Every time it comes to a major job we always get turn down, what's the use of us paying for claims you keep denying, I think we need to look into this a little deeper.

Dwayne responded to my call for refrigerator repair on 9-2-21. Naturally, once he arrived, the fridge was on its best behavior. I tried to leave a review for Dwayne yesterday (or on Friday), but I couldn't sign in with my Google account, and I gave up. I wrote a review, but I couldn't send it. At any rate, Dwayne was courteous, thorough, and knowledgeable. He gave me a few good tips on refrigerator care and on how and when to begin shopping for another one. I appreciated his service and his expertise.

Our tenant called regarding no air conditioning. I called our home warranty, Choice, and left a message. I got an e-mail stating that an appointment was made. TJ from Ultimate in Mesa came out to the house and made the necessary repairs. He was very professional and thorough. I would recommend Choice Home Warranty and also Ultimate Pro Refrigeration! Very satisfied!

Ecolamp diagnosed the problem, solved the problem, and also cleaned the fan while it was down. Knowledgeable and thorough, and extremely polite and professional. Excellent service. Worked on Labour Day weekend! I would highly recommend this provider, and thank Choice Home Warranty for sending them.

My AC broke on the weekend, and I was not able to have it serviced until the following Wednesday evening. Choice Warranty took care of contacting the service technician and scheduling the appointment, but because my AC broke on the weekend, I had to wait a few days with high outside temperatures to have my AC unit serviced. However, the technician was able to fix my unit and arrived during the appointment window. Overall, I am satisfied with my service.

My A/C stopped cooling in the middle of the night in the Florida summer heat. I have COPD and not having A/C causes breathing difficulties. The friendly repair tech arrived the next day and quickly got the problem fixed. I made a good decision when I chose Choice Home Warranty. I will recommend them to family and friends.

He was very knowledgeable, friendly, on time and gave a very good explanation of what was going on. He explained what was wrong and what he could do to fix it. And with the washer he explained that he didn’t think it was repairable. Then he walked me through the process of the company where you do a buyout of the machine. He’s been to our house a few times and I’ve been very happy with him each time.

Choice warranty is a waste of money! If we could get a refund and cancel, we would. They never approve anything to be fixed and end up wasting money on a service call each time. Our entire basement flooded recently due to a water break and nothing was covered. We’ve had a horrible experience with choice and would not recommend them to anyone.

Our pool pump quit a couple of days before the holiday weekend. Choice could not secure the services of a repair person, so gave us the choice to find our own technician. Our electrician found and took care of the problem so our pool is back to life. We thought this was quick thinking on Choice's part.

I’m so not sure what all the technicians did with my Ac, but it is still not cooling, I keep it set on 80% and it shows that It is running 83% inside the house, because of this AC, for the last couple of months, my electric bill has very high, as $500. Too high. It’s a very old unit.

The company that fixed garage door was very professional and did an awesome job. Would recommend that Choice Home Warranty continue using them. The Technician was very knowledgeable about his job and left the area clean. He explained how to use the opener and did a thorough explanation.

Technician ran the washer without clothes and it “drained”. Told me it's normal with front loaders. His company guarantees svc for 30 days. So I will see how it is with the laundry. I gave 5 stars because of the guarantee.

Family of 5 was without a toilet because CHW would not quickly respond to the technician. Reported the problem on Thursday and tech could not get a response until the first of the following week. 5 days without a toilet for a family is ridiculous. CHW should be able to give techs a quick response or at least a reasonable time frame. Would never recommend CHW to anyone.

Hello, I submitted a claim and the 1st technician that was assigned did not answer phone or show up. The 2nd company/technician showed up at the assigned time and was very professional/knowledgeable. He is coming back next week to fix the issue. Thanks again!!!

We just signed up with your co. So I'm not sure about your company just yet. It's hard to say yet until we can use your services. Sept 4th 2021 is when we signed up. Your representative was very professional and helpful though so I can rate his performance.

The technician was very quick and helpful. He explained the problem and the next steps in the process. The only issue I have is I would have liked to receive a copy of the report; either from him or Choice.

Very god job. Technician was professional and polite. It was easy to fill request online and info was promptly posted on email. I had problem to reach rep over phone call. All over god service. I will propose CHW to my friends.

I used 3 home warranty companies. But the previous two companies were really bad. You can't review, and you can't even send emails. Even if there was a problem, there was nothing I could do about it. But the Choice Warranty made me happy with a really great system. Thank you.

Service request was filled quick. Had a appointment scheduled the next days after I submitted the request. The tech came on-time but we were charged for a service not covered with the warranty. But I'm happy our air Condition is working again.

The first Account Executive that called was awful. He said he wasn’t trying to sell me anything because he is an AE and has to make calls once a month so if I had questions he’ll send an email and I can call if interested. Daniel called and was AMAZING! He was kind and informative. You can tell he prides himself on providing excellent customer service and that is what I was lacking in my prior home warranty company. Thanks Daniel!

CHW emailed the next morning with a Saturday appt. I phoned the office to see if I could have someone come out on Friday. CHW said that was the only appt available. I noticed the tech was coming from the Baton Rouge area. I asked if they could find someone closer. CHW stated that was the only tech available. On Saturday I received an email stating the tech had to reschedule and couldn't make it out until Sunday. I've been in the heat for three days. This is totally unacceptable. I'm very disappointed in CHW.

I had two claim and until today no one call me back, they suppose to do in one day. I accepted a Lowe's gift card and it will take 30 days. I am really disappointed with this company. I will need to find another one.

The repair men were great, but the cost of repair was high. You gave me a minimal amount to buy a new microwave in Lowe's gift card that may take 30 days to receive, but I need a microwave now. At least I get some money, but I will have to buy a new one out of pocket before I get the gift card. A little disappointed.

Dryer will display D8-D95 codes intermittently. Tech went through several diagnostic steps including making sure the vent was clean and could not make dryer repeat problem. Tech asked that we photograph codes once they reappear and text them to him.

It was the way it should be. I still not happy with my experience with my dishwasher having to wait so long for money plus the pay off for it was not enough. I purchased a use one and my money is going to Lowe's. I need it sent to me. Happy with my experience with washer. Still up in the air about your company. What I went through on my other claim not happy.

The technician called me and said that if he came to fix the problem I would have to pay him because you guys owe him money and he can't get paid. So he came and added Freon and I had to pay him. Then I called you and got some woman who barely spoke English and I guess she said that you don't pay for adding freon. Why do I pay you if you won't pay when something needs fixing? No I'm not happy with my first experience.

I was told that my claim was approved and let the tech start. Then the claim was denied. Choice twice has put the WRONG INFO in for the claim. I am now out $830. I have called and email and cannot get a response from Choice. The claim has been 5 days now. Oh, there is water damage to my walls and floors. I had to get my OWN TECH out here. Their techs were going to take 4 days to get here. This needed address ASAP. Drain clogged in the washer and kitchen sink. It was a soft clog.

Suarez did a wonderful job explaining to me the reason water was going through my ceiling a wall. Very professional and nice. Took care of the problem really quick and let me that’s the problem was taken care of and showed me the part he replaced.

Very pleased with the responsiveness of Choice Home Warranty. Online claim was too easy. Garbage disposal broke yesterday around 4 pm, we had a new one installed by 830 am today and we live out in the boonies, no hassles and no questions asked.

Flexible in order to come fix my garage door the next day after I submitted my claim. Called and emailed to update exact time. Explained what was wrong, what was covered/non covered in my policy. Remaining cost was reasonable. The 2 techs were very friendly and efficient. They cleaned up after themselves. Would highly recommend them.

Tech was friendly, courteous and professional. He arrived earlier than scheduled which was convenient for me. He diagnosed the situation & corrected the problem in a timely manner. I would recommend him for other jobs. I was pleased with the outcome.

Very good experience. Technician diagnosed the problem and fixed it right away. It was a micro switch and thanks to the warranty I paid $65 and didn’t have to pay for the switch. Choice warranty was an excellent choice for covering my appliances.

Even the plumbing company was shocked that you refused to pay this claim. Your company is useless and a waste of money to buy coverage. You negotiated one claim and refused the second claim as preexisting unless we give you our inspection report which is a personal document that we paid nearly $2000 for. After some calls, I found out that you are the worst home warranty when it comes to paying claims and we absolutely agree. It’s not worth the time or effort to file a claim with you which unfortunately also gets you out of paying on any claim. You just take the premium and run. You’re not accredited by the Better Business Bureau which is understandable because you’re a rip-off company.

He was able to change the motherboard of the opener. This was possibly due to the fact we have been having blackouts frequently. His service was quick and thorough. All of my devices are working now, the remote for the car and the panel on the garage.

The garbage disposal in my house leaked and exposed to the electrical wire. CHW sent a technician over and replaced a brand new one. I am very happy with the service and would highly recommend Choice Home Warranty to my friends, family, coworkers and relatives.

This rating is not about the technician, it is about the company, Choice Home Warranty. I first reported a problem with my AC unit on on 7-25-2021. I have had to call back 2 more times since then because I continued to have problems with my AC unit. In 30 days, I have paid 3 service fees - $225. This is not fair and will not be renewing my policy when it expires.

We live in Arkansas and it's a 110ﾟ in the shade.. I called Choice Home Warranty because our air conditioner went out. They had someone out the next day. The technician was very friendly, did his work very quickly, checked everything and made sure everything was fine. It was a absolutely great experience.

The second air conditioning unit wasn’t working and the technician that you sent came in and figured it out and now my AC unit is fully operational or working properly. Anytime I have AC problems please send the same company out to service my unit. I believe he said it was a conductor replacement.

I was very happy with the service, that Choice Home Warranty has replaced my garbage disposal with 24hrs. I have been with Choice Home Warranty over 6yrs now. Now I am a VIP customer, I have signed up for another 6 yrs. Yes I love their service.

1) Two service companies have not adhered to the scheduled appointment, and their telephone numbers are not working most of the time, so I can't call the technician. 2) One service company was incompetent; 3) I made a claim for a tankless water heater. The person who took the claim failed to put that it was tankless so a service company came, and charged $65. But Choice doesn't cover these water heater. Why wasn't informed when I made the claim?

I am very pleased with their service and the timing of getting things done. Only once did they have me find my own technician to do a repair. I ended up having to pay him over $700 and I was never reimbursed.

Good & fast service. Technician knows what he’s doing, didn’t take long for him to know what is wrong with the air con & immediately fixed the problem. He is polite & courteous. CHW scheduled an appointment immediately. Thank you. Appreciate your service.

Service reps cannot communicate well in English and very confusing. This is very frustrating!! We have been without a fridge going on 4 days now. The service reps never contacted me to let me know the status of my claim.

My Washer/Dryer (in one) pump was not working. A gentleman from Sears came out (took about 4-5 days to get help here). He was able to fix it pretty quickly and did a great job! I am please with the work he did. Would have been really wonderful if they could have made it out sooner. Thank you, Aimee.

Purchased a home warranty for 13 months, received 1 month free. Gave three stars as I explained more than one. I could only afford one year at this time. Other than that I was happy with the service and the rate.

You denied my claim for the spring on my dishwasher saying it was not normal wear and tear. If you know a way to get the dishes in and out without opening and closing the door, I sure would like to know. Denying this tiny claim makes me scared to death what would happen if I had something major. I PURCHASED your "coverage" to sleep well at night...I DO NOT!!! And I DO NOT recommend your company!!!

A circuit board in my A/C went out, I don't have A/C to half of my house. It's 107 degrees, I have two children ages 2&3 in the house. It's been a week and still nothing from CHW, the case manager didn't call at the assigned time, and there's no way for me to contact them. Bottom line, I bought the house less than 6 months ago. I read the CHW website, and CHW isn't delivering what they are advertising. Honestly, I thought I selected a quality company. So disappointed.

Nothing I ever need fixed is covered under your plan. There is always a convenient "out" that you can find. Doesn't matter if it's plumbing or air conditioner. You always decline to cover. Even some vendors you have sent are not happy with you.

The tech was very knowledgeable. Great work. If I have any problems ever I will ask for this company. I am very pleased with this company. I am so thankful for this company. Everybody can't do the job right. Excellent

Tal did a good job of explaining things to us and we really appreciate it. Got us a good deal. As soon as our coverage starts will let you know how good it is. Until then hang on till we get our warranty and we understand what is going on so until all that happens I might not have to give you 5 stars but you're going to have to wonder what I'm going to do. I can't give stars for services I have not gotten.

Sears sent their best through my Choice Home Warranty and he looked at my refrigerator, diagnosed the issue and has ordered the part. He was very prompt and he got in touch with CHW efficiently and found out they approved my refrigerator to be fixed. They will pay for the part and all I paid was the $45 fee to have the technician come.

Called Choice Warranty about my AC going out and within 20 minutes they had set up an appt for the following day with an AC company. Ac company came out the following morning and fixed it. First time using my warranty and I’m happy it all went smoothly.

Luke ** was great to deal with and very fair. He explained everything in detail and made sure I understood everything. I think I would recommend Choice to my friends. They seem like a good company. I used them one time for a problem with my pool and they took care of the problem.

We love Choice Home Warranty. They are always very prompt, the service is great. They provide quality repairs or replacements. The service people are very professional and good at their job. We are very happy and would recommend them!! Thank you Choice!!

A/C tech was very knowledgeable and completed the job, A/C is not running when on generator at this time. Repairmen added a hard start kit to my a/c unit but that didn't repair the problem, I contacted the generator company (Generac) and they are sending their head electrician on the 8th to check out both my a/c and generator, he suggested a stall/start kit might be needed as well. I told your repairman I would let him know for his personal knowledge, in case he has the same problem with another of your customers.

Tech inspected motor. Cleaned dust off. Turned on switch. Still not working. Went and got a new motor plugged in. Fan works great. Fan is very quiet. The tech vas very polite and very friendly. I was very pleased with the work that he did.

Item did not grind. Cut electricity to grinder. It took the Plumber less than 10 minutes to take care of issue. He arrived early with tool in hand. Very personable and knowledgeable. Have contract with Choice Home Warranty for 15 years. Company has always served my needs perfectly. Submit problem and before day is over a service person has been assigned with date and time for their arrival. It has always been at time and day convenient for me.

Evidently was under the wrong impression. I thought after I gave all my information the part would be brought the day the TECH was assigned to check my refrigerator the part would be with him and the unit (ice-maker) would be fixed. I guess I was wrong. I had to wait for approval but pay my co-pay and the part would be ordered. Got a notice it would cost me another $156.19 because of an upgrade which you're not required to pay.. Funny thing is the part costs $337.00 is that before or after thee upgrade?

The phone call for my service was quick and pleasant. And the turn around time for the repair was the next day! It was my first time having to use them and they were great. I would recommend this company

The sales rep that I spoke to (Todd **) was absolutely amazing! He was so helpful and informative. I would definitely recommend CHOICE HOME WARRANTY because of him. He explained my package to me, he told me what I would be responsible for when a contractor comes out and when my policy would be effective.

He was very professional in his field. He did a good job. He was polite. He explained everything he did and why. He let me know what was my problem in that area. He was very patient and thorough in his explanation on what was wrong in each area of concern.

Called Choice Warranty and the CS agent was nice and took care of my order right away. The technician was very knowledgeable and polite. My AC is now working good. I will definitely recommend Choice to my family and friends.

Terrible service from Choice! Our dishwasher could not be repaired so they offered us a cash settlement. It was about one third of the cost of a new one. They claim that is their cost but refused to come and install a new one!

Great technician and the best CHW. This attorney borrower is an FLA-based Attorney and founder of his business group, and currently lives in Puerto Rico for lower taxes and goes back and forth a lot between USA/FLA and Puerto Rico. This is will be a "2nd home" (non-homestead) and will travel back and forth from Puerto Rico to GA and also lease the house during the Masters for $150K/week. The attorney profile is listed and contracts are attached for your quick review.

The claim was easy to file online, the appointment for the technician to come out and assess the problem was quick, the technician was courteous, professional and knowledgeable and the final decision for a resolution of the issues were quick and fair.

First of all, my technician was fantastic, as was the entire staff at the Southwest Septic Systems office. That said, I have had my home warranty with choice for three months, I have attempted to use it twice and have had to find, hire, and pay out-of-pocket significantly more than my deductible twice. Very disappointed...

Took two weeks to get a technician. First time to use policy. Technician was professional. I talked to many reps from Choice. Altho they were helpful they weren’t able to speed up the process. It was the last rep I spoke to who actually told me of other options, which was appreciated. This is a pricey policy, you got the first three years without any calls. I’m thinking all home warranty companies are the same, yuckie.

My technician is great! He found the faulty motor problem quickly in his diagnosis. Unfortunately, we're waiting on a replacement motor since it's a special one, and it's difficult to be patient in the heat. I do hope Michael is the technician who comes out to make the installation.

Outstanding company. They are fair and abide by the policies in the contract I have with them. The customer service reps are polite. Emails you send on your account are always answered. I have been very impressed with how they have handled my recent claims. Great value for the price as well.

The technician was very communicative, calling me in advance of the appointment and also to let me know he was on his way. He was professional, listened to my concerns, and diagnosed the problem quickly, then ordered parts promptly to get our appliances repaired as soon as possible.

I am disappointed in 2 of the CHW representatives I have dealt with now, as both reps made incorrect orders for me. Today will be my third attempt to get the right order. I have a faulty kitchen appliance called a Kenmore Range Hood. The extractor fan switch will not operate. Twice the order has been for an electrician to service a ceiling fan and the electrician says that is not his job it’s a kitchen appliance. I will be speaking with a supervisor today if I do not get the right order.

The technicians that have been to my house were very knowledgeable and presentable. That is why I am giving a star. I had issues with my heater all winter and had to use a space heaters because the issue was never fixed. In fact the technician stated that the unit just needed replaced. Choice did not do this so it looks like the outcome for winter will be the same. Now summertime my AC is not working. It has a leak and my understanding it needs replaced also. Choice has instructed the company that works on a/cs to put a chemical in it to stop the leak. Such chemical that many places no longer put in units for certain reasons. So I am stuck at home summer weather, just had a major surgery and not dealing with the heat very well at all. Would I recommend choice? Absolutely not. They have no compassion for their customers.

When I first became a customer with CHOICE (06/2020), I had a rough experience at first. The young lady beat me around the bush when it came to getting my AC fixed; this is when I got their manager David involved. Ever since then, my experience with CHOICE had been great for the price I pay. I usually always have someone out within the week I call, and the employees who take my claim are always professional, informative, and helpful.

I had issues with this dishwasher last year. Choice Home Warranty sent a company to repair the problem. The company said I needed a new motherboard. Choice Home Warranty decided not to pay for the repair and pay an amount for a replacement. We agreed on the amount and I completed the claim online, but they never sent my check. Unfortunately I had two major floods in my house between then and now (one turned into a mold situation), so I had been working on fixing the house after those two issues and realized I still had not received the check.

I bought a home warranty. For 3 1/2 years, on three different properties. Last week I put in a claim for one of the units air conditioning system. Only to find out that it is not covered for whatever reason and the unit is only two years old. I was told it was a pre-existing condition. Since the unit is only two years old and it stopped working last week, I was told everything would be covered. Then I found out they are covering nothing! Why even have the coverage? I canceled the coverage right away. Don’t waste your money!

The technician came on time, was very proficient, and got the job done. The response time of placing my problem with Choice Warranty was amazing! Would definitely recommend to friends and have been a client for at least past 12 years.

I was very pleased with the service of the technician. He arrived earlier than expected and completed the job. He also explained what needed to be done. He made sure that I was pleased with the work he did. I am not pleased with the way CHW handled the claims. Although I called and explained why I didn't file claims at the same time they still would not scheduled them at same time. This cost me more money and then the second technician called to cancel which was also an inconvenience to me. Now I have to waste another day waiting for another technician.

I called in on Tuesday and didn’t get here until Saturday afternoon after I begged him. He was far from where I lived but I am older and couldn’t go another day with sir. Once he got here he was good.

Overall customer service was fantastic. I filed my claim at 7:30pm and they were here the very next day by 2:30pm for service. The gentleman I spoke with earlier in the morning to ask for a call upon arrival, was extremely friendly and helpful. Elizabeth fully replaced my spring suspension and was in and out within the hour. Super quick but efficient work. I would definitely refer this company to anyone! This was my first call for service in my new home, and this team definitely made it a very smooth and easy process for me. Thanks for the awesome customer service. You guys rock!

D&D garage door services pushed back arrival time 3 times and Technician never arrived at scheduled time. Had to call at 7 pm just for them to say they won't make it. They didn't even call to let me know they weren't going to make it. Missed work and never received any service.

Updated on 09/08/2021: I was very pleased with the response when I called to report a problem with my icemaker. The next morning it was working fine and I had to call and cancel the service man call. They were so nice and sent me an email telling me that it had been cancelled.

He was very pleasant and knew his job, on time and very respectful. He went the extra mile to research what was wrong with the oven and got it fixed in no time. I was so pleased with the job, that I recommend Choice Warranty to my neighbor.

Yes I was just called today to get with Choice Home Warranty. The rep was very informative and polite. He took the time to explain all the coverage to me and told me when my warranty would go into effect. So Everything is now set and ready to go. Thanks CHW!

The technician was wonderful and fixed my issue. However the issue I have is it took over a week for the appointment and when you don’t have a working refrigerator that is a long time. Much easier to live without any other appliance!

The electrician came to disassemble the electrical panel and made sure that the breakers did not work, promised to order online and install in the near future. We have been waiting for a week, we do not prepare food and do not wash clothes.

Our hot water heater broke. The technician sent by Choice told them what parts he needed. Choice wouldn't authorize all parts. The "expert" at the phone knew better! So just 1 part got ordered. After almost 3 weeks of having no hot water the tech came today, put in the authorized part and guess what- it needs that other part. Choice still does not want to pay. The company is fixing my hot water heater and said they will fight it out with Choice. At least someone cares! Choice's customer service is zero!

I wanted information about your product and pricing. I am already with a home warranty company and just wanted to make sure the numbers were better. Your sales people wouldn't listen, kept selling a product I was already sold on, and then ditched the call as soon as they realized they weren't going to get a commitment out of me that second. I did my research and called back and purchased. Then came the push for the 3 year contract. I have not done business with you one single time yet, why would I sign a 3 year deal. STOP!!!

The representative I spoke to on the phone was very informative, helpful, not pushy at all. Spoke of pricing and coverage very well. Also covered what I could expect from them. It was a very pleasant experience. I am very happy with his service.

The company that came out that represented you for my pool was 100% one of the best companies I have had to deal with in the past 17 years living in Las Vegas, truly a professional company. Thank you.

I signed a contract for 2 years and never used it. I have a water leak in the bathtub and the faucet is slightly damaged. When I asked for a repair, the person who came to service only turned the steering wheel a few times before going. I absolutely do not recommend signing up for this company. I don't know if the reviews are good when I search for this company on Google. Counselors do the same things like parrots and are not helpful at all. I think Google should never advertise for these companies.

My AC failed on Saturday August 7th. I made a claim via e-mail and phone that evening about 7 pm. I had a quick response to my claim via e-mail and text message. I didn't receive help until Tuesday August 23rd. The repair tech showed up Friday the 26th. A day late. He stated he didn't have my phone # to call and say it would be the next day. He submitted a diagnosis on the same day, and again on Monday the 29th. On Tuesday the 31st CHW denied my claim. It took them way too long to find a repair service that would ACCEPT my work order. They had to look outside of my general area. They have "cookie cutter" responses to e-mails. This was my first claim in the 11 months that I had the service. My monthly payments were automatic via credit card. I was charged a $75.00 service call fee and my claim was denied. They were quick to give a cause of the failure... Not the repair tech... He just gave a diagnosis..

My sales rep, Keisha **, made me feel cared for by checking on the best deals for my warranties. I had a renewal at one property and was in the process of purchasing another. I was able to obtain good coverage for what seems like a fair price for both. I appreciate the effort.

Updated on 09/25/2021: Experience could not have been better. A/C went bust during the night. Submitted claim online. Got confirming email w/in 5 minutes. This was 8am. Got 2nd email confirming who would do service w/in another 15 min. Got a call from service company w/in another 10 minutes w/ available times. 11 am tech arrived and quickly diagnosed the problem. As he had to remove a burnt out pump motor in the evaporator pan. Gave me a choice of repair options. Chose to have a new drain line installed which solved the problem. Then gave me the option of ordering a replacement pump that they would come back to install w/ no further charge. Don't know how it could have been better!! Weather Tech services was the provider & would highly rec them. Timelines... 8am filed claim, 11 am tech on premises, A/C running again by 12:15!!

The Technician was on time, clean, non-smoker and very professional. Would prefer him every time. Did a great job in the time frame he said he would.. Cleaned up after he finished. He told me exactly what was wrong and where the part was coming from. They also worked with me on the time to come.

Repairman came the very next day. Was here awhile. Had it repaired and was on his way. I was so impressed that he came within 24 hours of my call. Thanks again for the timely service. I still have the dehumidifier running drying up the floor.

My experience trying to choose the correct plan was very helpful. The interaction with Kaleigh was great and she took the time to explain the plan that I selected, and also gave me great discounts. All questions were answered and understood. Great customer service.

This was the best service we have ever received. The technician arrived at the appointed time. He was was very knowledgeable, clean, and diagnosed the problem and repaired our air conditioner in less than a half hour. Will keep his name and number if I need this service again and will give out his name to family and friends. Thank you for a great experience!

Had some issue with appliances. It was easy to schedule an appointment with technician and technician was very knowledgeable and provided all the required details. Technician was thorough with his job and provided recommendation to the warranty company. I highly recommend their services.

I have had a Choice Home Warranty for over a year. EVERY claim I've submitted was disputed. I've had to fight to get the smallest claims resolved. Most recently, I submitted a claim for a broken dishwasher door latch. The dishwasher is approx. 11 years old. A repair company was sent by Choice to examine the door latch and reported it broken due to normal wear and tear. Choice has, once AGAIN denied the claim stating that a dishwasher door latch can not be broken due to normal wear and tear. I would think repeated use of the door latch on a daily basis for 11 years would constitute NORMAL WEAR AND TEAR! If Choice will deny a claim this small, I have no faith that they would accept a claim on my Heat Pump or anything major. DO NOT DO BUSINESS WITH THIS COMPANY!

I submitted a claim for my AC repair in July. They said they would not send out a technician cause they only cover normal wear and tear. They sent someone out. Said nothing was wrong. Paid $75 copay. Problem continued. Sent someone else out who said they fixed the issue. Paid another $75 copay. Problem happened again. Sent same person as last time who said the problem was a blockage in my line. They would not cover the repair cause they only cover normal wear and tear. Soonest dispute was 3 weeks away. 100+ weather with an asthmatic in my house. Had a friend come give me a second opinion. My coolant was low. They put more in for $100. Total spent is $250 on what should have been one $75 payment. They owe me $175. Total time spent with them 10 hours over 3 months. Not worth anyone's time.

I put a claim in as soon as my ice maker quit. Choice got right on trying to find me a tech. They gave me the choice of finding my own tech as I do not live in a big town. I got our local appliance repair man to fix my ice maker. Let Choice Home Warranty know right away and it was taken care of. Have been happy with Choice Home Warranty.

I live in AZ. At this time of year temps are over 100 degrees every day. MY A/c failed on 8/25. I submitted a claim request and was told no one available till 8/31. No one showed up. Called vendor and they said no ne available in the area. They had verified my appointment on 8/29. Was told they could have someone out on 9/1. Later that day I get an email cancelling appointment and no one available till 9/3, Call vendor and told they do not set the appointment Choice Warranty does all that. Choice Warranty tell me the opposite. Get a email from choice assigning a different vendor next day 9/1. He arrives on time, inspects, says I have a broken "wheel" causing a motor failure and that Choice will not cover the claim because a broken wheel is not "normal wear and tear."

The gentleman that came to service my dryer was very professional and did what he was to do. He wore his mask to protect my me and my family. Very thankful to have this service when a situation arises. Thank you.

Very prompt and thorough service. The representative knew what to do and was very friendly and empathetic to my needs. He answered all my questions and was very reassuring. The next day the washing machine serviceperson came sorted out the issue. Thank you.

Choice was quick in processing my claim, which I appreciated and would rate them highly for that. But apparently Choice assigns a service time without consulting the service provider, so I received a call from the technician with a time a day later than what Choice told me (and a day is a long time when dealing with flooding). It would be helpful if there were clearer communication between Choice and the service provider.

Choice HW sent a technician a month ago to check the fridge. In about a minute he said the fridge might be covered under LG warranty. He recommended to LG and have them fix it for free and not pay the deductible. He left the house and it took us 3 weeks of dealing between CHW and LG to figure out who’s going to fix the fridge. The second technician that was sent by CHW was responsible and professional and fixed the fridge.

Jimmy did a great job and was very friendly. He represents the company very well. I got a call back concerning my claim very promptly. The dispatcher kept me informed about the time the serviceman would be at my home. I was pleased with this experience.

Choice will not have repair techs available and point blank told me to find my own. After which they stated they will not cover the repair because the person I spoke to did not put the claim in that process. Even though they have recorded phone calls they will not review what their own employee stated on the phone. It took three weeks to get a tech to be assigned then the tech did not repair yet I still had to pay for another person to repair. Do not trust this company. They are doing everything to not complete a repair or replace items. I was told also if your heater or air conditioner go out they have no emergency and could be broken for any number of months!!!! Answer was, "We have no emergency at all."

Troy ** was excellent at explaining everything I needed to know about my warranty. He gave me all the options available to me as far as one-year and multiple-year payment options. There were also options for seniors (50+) and for veterans and I am a senior so that is important for me.