Choice Home Warranty Reviews

Wants to pay$191. I can’t buy a nice microwave for that price. Sears said the part was $300. I would like it to be fixed. I'm asking if CHW could please fix it. I don’t like to give a negative review but there’s no way that I could give a good review.

Worst company in the nation. Never approve any my claim that I file the is denied before anyone can look at it. I rather be rob by a robbery than have this company have taken my money all these years do not have any taken your money but when it come to repair they denied all claims.

Kind, friendly, talker, enjoyed spending time and watch him work. Appear to be knowledgeable concerning my issue. If in the future, if I need my garage door repair, I would like for him to come again. Thanks for sending him.

I called and was transferred to a gentlemen first assistance. He answered the phone "hello". It took me by surprise since this is a business, I was thinking that I dialed the wrong number. I had to ask if I was speaking with Choice. The remainder of our interaction was polite, professional and courteous.

The representative was very helpful and polite. They talk to me about everything that would be covered in the package. The specialist was very helpful to answer every question that I asked. I will tell my friend and family about your service. Thank you.

Our kitchen spout has an option to use as spray for which you push the button on the side of spout. After 14 years the button fell off about a week ago. I saved it and now can't find it. If you use the sprayer daily how is this not normal wear and tear. Bathroom shower issue. About the same thing, the handle to adjust water temp suddenly came off. Again normal wear....what else could have happened? Anyhow I was told they would not cover it! Not too thrilled with your reaction to my problems that I think should be covered.

Michael was an exceptional and helpful person in setting up my service. He was patient and listened to understand what my needs were for home coverage. I am thankful for his time and outstanding customer service. I will share with friends and family my experience.

I paid for this for additional coverage for my items in my basement as far as my pump in my refrigerator. Then I was told that this pump was not covered. If pump was not covered they should have told me that before they send someone out and charge me $75. I feel like it was very unfair. It was a very very bad experience.

Excellent technician. Fixed the problem and patiently replied to all our questions. Efficiency and knowledge is commendable. Only one thing I would suggest, is to wear mask as long as the Covid stays. The mask prevent people from spreading the virus and combatting the virus.

Service technician assessed the problem quickly and fixed. He had great communication: he let me know when he was on his way and approximate arrival time; he assessed the problem, and fixed it. It was a very smooth process. He was very polite.

We had a contract for basically an old ac. Unit failed on Saturday and they couldn't provide service till Wednesday which in South Florida unacceptable. After 3 days of fighting and having horrible service providers sent we had claim denied. The network of service providers is below par, the customer service just provides countless obstacles to avoid payment. Finally after heated discussion we received a pro-rated rebate and cancelled contract. Should of know when we bought contract they kept offering free year’s added on a true sign of get what you pay for… Buyer beware. This is a horrible company

Technician was very proficient with his work.. Very clear of what cost the problem with my washer... Very professional and nice man.. I would recommend him to others.. Thanks for very professional tech this company has.. Keep up the good work..

Affordable Air Conditioning Service is the best. They corrected my air conditioning problem a day before the scheduled date. Definitely was within 24 hours. With this heat and two small great grands in the house, their call was very much appreciated that they were on their way to my home. God Bless Jason and his helper.

AAA HVACR Services out of Johnson City, TN have been very helpful in fixing my HVAC system. I highly recommend them for any HVAC problems. They are very knowledgeable and go above and beyond just the repair you need. They also explain what is going on with your system and check all the electrical and Freon levels to make sure everything is at the proper levels. They also moved my service date up a couple of days before they were originally scheduled come. I couldn’t be more satisfied with them.

Thank you for the wonderful and quick service. It's a pleasure dealing with Choice Home Warranty. Amaro Appliance Technician his name is Josh was very courteous and knew his business. I would recommend Choice and Amaro Appliance to everyone I know. Thank you to all involved including the people I spoke to at Choice. Everyone did a great job.

The HVAC unit stopped working and I called for service. Within 2 hours I was contacted by the service tech who stated he would be at my residence the next day. The service tech was on time, and diagnosed the problem immediately. I was subsequently contacted by Choice Home who had approved the repairs and parts without any problem... Unlike the former warranty company I was with. I have, and will continue to recommend Choice Home Warranty to any homeowner! Easy to work with and VERY PROFESSIONAL! They put their customers FIRST! Thanks!

They did a great job rekeying all our exterior doors on our new house. They arrived on time, did the job, and cleaned up afterwards. A few of the deadbolts had to be fixed in the frame and they notified me of the issue. Very pleased!

It was awful because in your contract you say that you cover icemakers but then when we sign up and pay you $1500 then you come back and say, "Well it doesn’t affect the operation of your refrigerator so we don’t cover icemakers."

I am glad that you are replacing the dryer. However, I am not happy that you are only giving me $335 in Lowe's gift cards towards the replacement. They don't have a similar sized dryer for anywhere near that amount. It's at least $150 - $200 less that I will have to pay out of pocket.

The technician showed up within timeframe he advised he would be at our residence, He was able to correct the problem in short period of time, Excellent customer service. We were pleased with the service provided. No other issues found.

My handle broke off in my shower. To change the water from tub to shower paid $65 just for the guy to come out just for him to talk to you guys and you to deny the claim one. Then when I was ready to cancel my policy they say, "We'll work it out. You just pay $75 more." I could have tried to get my own plumber to do it for that much and not be paying every month for this service and then you set me up with an appointment without asking me what I'll be there. I have to work. I can't just take off work at the last minute to show up for a plumber they had already been there that could have made the repair. This is not a good way to do business and I'm not going to be able to be there today between 7:00 and 11:00. I should have been notified before that appointment was made. I don't do business like this. I'm not happy right now

This is the second time I had a SCHEDULED claims appeal call and the case manager never reached out to me at the scheduled time or anytime after. I emailed her and left a voice message. Never heard back. I scheduled a second appeal call next Friday, 10/8. If the same thing happens, I will be calling to speak with a supervisor to voice my complaint.

The rep came here as per contract. Paid the $75.00. Found leak possibly coming from soffit pipe on roof. Could not fix leak as was on roof and NOT part of contract and Choice would not cover that repair. Was disappointed But understood arrangements.

I can only rate the person who came to repair my stove. It has been over a week now, and it is still not repaired. The repairman was great, but, he could do nothing until parts were ordered. I was told to call Choice HW after a week if I had not received any word on the part, which I did, and we are still without a working stove (top).

Our thanks to Sam **, on your customer service team. He helped us sort through the best options to protect our home. He shared the options available to us, without pushing or hard selling us. We will be sharing Sam's name and contact to our friends.

I have been very satisfied with Choice Home Warranty. The people there are courteous and very professional. I also like the subcontractors that they send out. I will not hesitate to recommend them to anyone as they are always prompt and without all of the usual hassle that I used to get from my previous home warranty company.

I had a great experience working with Francis purchasing a home warranty that covers everything with a low deductible per visit. I feel so relieved to know I have professionals to call if anything needs servicing or repair. Thank you for your great customer service.

The technician was very good. But it took over a week for them to get to the house. It was not repaired and I have contacted them again without a date for them to return. It appears that it will be at least 2 full weeks from the time the request was filed until we get an appropriate response.

We were very pleased with this experience to repair our oven. Choice Home Warranty was very prompt and helpful in getting a repair service to assess our problem. The repair service, Dre Repair of Lake Charles, was thorough and professional with locating the problem, getting the needed part in a day’s time and getting our oven fixed quickly. I would recommend this repair to anyone. Jude **

I called to report a claim. When I called the gentleman that I talked to told me if I renewed that day, that I would not have to pay the $60 deductible on the claim that I had filed that day, if I renewed my contract. I asked him to send me an email with that information included in the email. He agreed. I never received the email. When I called back they told me that I would have to pay the $60. I was also told that I misunderstood. That was impossible because I asked the individual that I spoke to three times about not paying the $60. He assured me every time that I would not have to pay the deductible on the claim because I had agreed to renew my contract.

Pipes under kitchen sink leaking on Sunday - I sprayed 'flex seal' to prevent any additional 'damage' leaking not knowing it was going to CAUSE MY warranty CLAIM to be DENIED _ I use this warranty very cautiously and really feel this was a 'non business' like decision - let it keep leaking?

Phil answered all my questions and was VERY informative. I was prepared to sign up with another company- However, Phil convinced me to go with CHW.. I can only hope that everyone at CHW is as good as Phil. Hopefully, this will be a long term relationship!

Sears service specialist was prompt, efficient in diagnosing the problem. He has ordered the parts and will return October 9. Very engaging personality. He was able to identify two problems almost immediately and ordered the parts. I expect to receive them in a few days.

Nathan was professional and was only interested in our needs and not just to get the sale. The whole experience was easy and exactly the right product with an excellent price. I would definitely recommend Choice and Nathan to all my friends and family.

Good and reliable service. Punctual and caring. Technician seem very knowledgeable and qualified in his area of specialty. Would gladly feel comfortable having this company service other appliances in my house. Thanks babe. Thanks for the update. I will let him know that I will.

I waited on Choice to contact a plumber for over 3 weeks. Since George Foreman was endorsing your company, I contacted Mr. Foreman on Facebook and told him of my problem with Choice. 2 days later Choice contacted me about a plumber who will repair my problem. Then Choice refuses to pay a small $200 repair bill. That tells me Choice is a very cheap company. I paid the total bill. I am very upset with Choice. If Choice doesn't reimburse me, I will drop them.

I have no hesitation to recommend homeowner in to acquire CHOICE HOME WARRANTY. They have to me proved reliable, the technician proved to be knowledgeable, and timely follow-up and progress of the repair, replacement or other form of solution to settle the claim.

I must say Anthony, was very helpful in answering all my questions. And finding all the discounts for senior citizens. Thank you for all your help, I feel much calmer now that we have coverage, getting to age when it's not easy to do things for ourselves. Hopefully this will make it easier on us.

Called Choice and they set up for an electrician to call us. The electrician returned our call and made an appointment to fix our problem. The electrician replaced several broken outlets. He was on time, courteous, and informative. He suggested a few other ideas for us to think about. Will decide in the future.

Upon calling Choice Home Warranty to make additional inquiries about the George Foreman promotional emails I was receiving, Tony answered all of my questions and talked me through available options. Additionally, by taking the time to understand more about me and by recognizing that I was a senior citizen, he identified an additional discount program that I qualified for which brought my costs down further. I really appreciated his efforts which allowed me to purchase an extended program at an overall lower cost. Now that's what I call Superior Customer Service!

Worst service I have ever had. The repair tech wouldn’t remove the toilet to do a proper diagnostics then reported that the toilet seal was improperly repaired. I have never had any repairs done on the toilet. Took my money for the service call and didn’t do anything.

Was satisfied with the way the technician handled our phone conversation about the issues with our dishwasher and refrigerator. We were told that we would receive a check in four to six weeks for the dishwasher and the refrigerator.

Your customer service is unprofessional, I was trying to explain my situation with the cost going up, and the cost of service going up… Your rep just had the attitude that if you don’t like it mindset.. So it was disheartening and callous… This will be my last month with your service…. Thank you.

We, because of Choice Home Warranty’s poor service, have been without our washer for two months. The second technician said it was the control panel and that he would order the part and be back to fix it and took our $85. After over a month we never heard back from him. The third said it's the water pump because of “pet hair”. Obviously, he's been trained to say this so that Choice Home Warranty can weasel itself out of its responsibility. So, after paying premiums to Choice every month for 5 years and $85 to a technician we STILL don't have use of our washer and have to find someone else to fix it on our own. We will be calling the Attorney General of SC to report your shady business practices as well as the Better Business Bureau.

Serviceman seemed to know exactly what to do and the part arrived sooner than I expected. He was late for our appointment but called to advise which was appreciated. I would not hesitate to use him again for dryer service or repair.

Person was polite on phone, however here we go again with a different home warranty company. Choice can't guarantee the item is covered until a technician comes out to "verify the cause". The springs are old, the garage door is in perfectly good working order and well lubricated and one of the springs broke - IT HAPPENS! But now I have to wait an unknown time frame to see if they "conclude the same thing". BAD BUSINESS MODEL - if the item is listed as covered and the item is in good working condition - THERE SHOULD BE NO QUESTION!!!!

This is the best, hands down, home warranty company we have had yet. From quality contractors to professional quick follow up with CHW, we have been very pleased. All contractors are able to seem to find that one little thing that saves the day.

The appointments are very long and we need to repair our appliances soon and at the time the insurance will expire if they call you up to 3 times a day but out of all. And the insurance is fine, they only need to make faster appointments.

Called CHW and agent couldn’t contact the Heat mechanic but had left a thorough explanation on a voicemail and when the Manager of the Heat co. heard he sent a mechanic to me in 40 minutes or so as heat rose from 70 to 90 in less than 1.5 hrs! Got the problem fixed and showed me how to shut off the power as well as how to light the pilot for gas logs and allowed me to demo back to him! Fantastically patient and kind young man who is a great teacher! So blessed by CHW agent & Alex from Mericle in Rock Hill!!

The technician was very polite and answered all my questions. He let me know what I could do to prevent it from happening again. I asked him about my leaking faucets in the bathroom shower and she told me they can fix it, I would just have to put in another call.

Choice Home Warranty promptly dispatched a technician to look at our garbage disposal. However, icemaker dispenser in refrigerator still does not work after 2 vendors dispatched and 2 fees have been paid. I have complained to the company about it, with no response! Not happy at all.

The gentleman was very informative about my washing machine. He evaluated the machine and tried to fix it. In the end it was costly. He said he would get back with the company and let me l know the results.

Mike was very friendly and professional. He explained what the problems might be and then walked us through the processes he was going to do. When he was done, he explained what he had done and had us double check that everything was okay before he left our house.

In the heat of summer, you’d expect a little bit of urgency from a home warranty company to fix an air conditioning unit- however that has NOT been the case with Choice. I’m very understanding and a patient person but waiting a month and a half in a house that gets up to 90+ degrees is unreasonable. It’s not livable. I’m also pregnant and we have a small child. I’m disappointed to say the very least and would never recommend this company to anyone. We’ve been given the runaround even though they have told us our unit is covered.

Requested repair of our dryer online on Monday afternoon. We were notified that afternoon that a repair person would be arriving Tuesday morning. She arrived as scheduled and made quick work and repair and cleaning out of excess lent in the dryer. Wow!

Well let me see, Jonathan and wife Shelly were very professionally dressed, clean. Uniform shirts clean, pressed, baring the company's name and I loved their colors. They spoke politely. They took their time to explain and examine the situation. They did a thorough inspection.

I was disappointed with the replacement value for my microwave. I was offered $191 and the cheapest I found was $375. I tried to explain but my explanation fell on an indifferent ear. Am not sure how you can call it a replacement when I have to cover almost half and installment. My first experience has not been a positive one.

I called on a Wednesday to set up the appointment and was told that someone would be available that Saturday. By the next day (Thursday), I got an update that someone would be there that day... which, they were. It's hard to get faster service than that these days! My compliments.

I have two repairs done in my house in two days. The 1st was a clothes dryer that is not completing it's drying cycle and the 2nd are two leaky toilets with a bad wax seal ring. Both repair companies did a superb quality service that surpassed my expectations. Thank you Choice HW for dispatching honest companies who are proud of the services they provide.

Technician called to let me know he was on the way. Got here in a timely manner. Very courteous & professional. Introduced himself (Charles) & his helper Eli. Got to work on the disposal & had it fixed within a short time. Explained what he did. Took payment. Left.

Great Service, on time, and identified problem to get it repaired. Knowledgeable, friendly, and was proud to be associated with Choice Home Warranty. Technician called and said he would be at my house at a certain time and was there to repair the central air.

The technician was knowledgeable and early! Much better than the last ac repair technician Choice Home Warranty sent the last time. This technician actually fixed the problem, I have a good feeling that I won't have an ac issue again so soon like before. I wish I could request this tech every time.

The tech was courteous and knowledgeable. Told me exactly what was wrong and how it would be repaired. The service was also done in a very short time frame. After parts were ordered, the next appointment was scheduled. Service was great.

I understand I am responsible for what I write and I don't need a reminder. As a warranty company, you should know the areas of which you all need to upgrade your performance towards your customers satisfaction. Our opinion really don't matter so I will not leave a review on the horrible experience. The technician was great and shared some insight of which I was grateful for and will apply moving forward, if I should make another claim. Please do not waste both of our time, sending me surveys because this will be my last response to one. Thank you and stay safe and remember customer satisfaction should always be a priority! :)

Refrigerator working. Thanks. Hope the evaporator fan he replaced is quality and will last. Most of your techs are doing this as a after work pickup job. I just wish we knew that all service calls would likely be at 6:30 or later.

The technician contacted within 24 hrs after the request was made. The problem associated with the non-functioning of the air conditioner. Overall, from the time of requesting repair to attending to the problem and fixing took less than 24 hrs. Overall we are pleased with the attention and promptness in taking care of the problem.

Seth **, Senior Account Manager, helped me establish an account with Choice Home Warranty. He was effective, efficient, knowledgeable and highly professional. The list of appliances covered by the total plan as well as all charges involved is impressive. Seth answered all my questions and, I would have no hesitation in recommending him to others.

Amin, was on time and knew why the dryer wasn’t drying. Would use Amin again if I have a problem, would recommend him for any service, very knowledgeable about the problem with the dryer and was very professional in repairing the problem.

My garbage disposal kept going out and I made an appointment online and two days later a plumber was at my house and replaced my garbage disposal and was in and out in no time. Very quick and efficient service! Highly recommend.

Aaron ** listened to my concerns and helped me build a policy that met our immediate and future needs. The multi-year option offered a significant year over year savings. I will be recommending Choice Home Warranty to friends and family.

I’m new to CHOICE WARRANTY; the answering service never gave a prompt to take me to the Service Dept. After three tries, someone from sales transferred me. Once I got to the right place I spoke with Lewis who had great customer service skills. Now I’m waiting for the service technician to come, then I will speak on that service.

Really satisfied with the guys that came out. Answered all my questions. Very knowledgeable. Made me feel that they were here for us as the customer not to just sell me something. I will call them with all problems from this point.

I had called other Home Warranty Companies this morning and wasn't Pleased with what they offered or were going to charge me. Then when I was given a 3 yr plan +6 mo. free. At a price I could afford. TY.

The technician was prompt, courteous as well as professional. He arrived to my residence, inspected the unit I had problems with and promptly followed up with the results of rectifying the problem with my unit after gaining approval from CHW. Very pleased with services!

I was very disappointed that you would not cover my microwave as the vent is broken. A technician came out very quickly and was wonderful. But I did not get my microwave fixed or replaced. I have been paying on my policy for a couple of years.

Kevin with A1 Services is # 1. Will always use A1 through Choice warranty home warranty plan. We were very pleased. He was on time and very professional and knows what he is doing. I recommend him to everyone and A1 Services in Carrollton Texas!

One toilet continued to run off and on all night, so I used the other toilet. When I used the other toilet the next day, It didn't flush, so I told the repair man when he came. Repaired toilets- Completely repaired the toilets. Cleaned the area after completion. I was pleased with the performance.

I asked if they Replaced the washing since they could not repair it. They offered me a very low price to get a new machine I used to have. They come to the evaluation. They said that was their wholesale price. I can't buy a machine anywhere near that price. Being treated very unfairly and would like to know where they came up with this wholesale price. It gives me great pause to think that this is the way your customers are treated.

The service guy was knowledgeable about the AC. He fixed it quickly. An appointment was made the next day after calling. The AC is working properly, he gave me an estimate on repairs needed not covered by the warranty. Thanks.

Very fast service to repair our AC yesterday. I recommend Choice Home Warranty to my friends, and they are impressed with the services we've gotten over the past year. They came out for our washer, and now for our air conditioner. Same day service. Couldn't ask for better.

I have been procrastinating about a home warranty ever since we bought our new home. The gentleman I spoke to (Malcolm) was very nice and easy to understand. He was very knowledgeable and walked me thru the steps and promotions. I ended up doing the VIP plan which I hope I never have to use but will work if I need to.

I had an appointment on Monday September 27,2021. Between 4-5pm. He never showed up and when I call him, he memory was Full. I called the Company and they tried calling but could not reach him either. I was told that they would reschedule me and they did. They Apologize to me.

The Disposal Technician was punctual. He seemed knowledgeable. He was polite and personable. I had no issue with his service so far. I’ve not heard back about coverage for the broken disposal; but, I believe that is because things are as he thought them to be.

I had plumbing leaks at two faucets in my home. The plumbing technicians arrived on time, diagnosed the problem, and completed the work in an expedient manner. Both men were very professional and pleasant. I highly recommend them for plumbing issues.

Great and prompt service! Would recommended highly! Great value for the service you get. Only problem was the amount of hold time on phone. I prefer to talk to an agent instead of filling out a form. I'm old school.

Have helped with all my items and has provided great services. Commend the service to all the people I know who own homes. The service repair team is able to fix literally everything in my house and it is wonderful.

I am thankful to have a warranty on both properties. It is the best thing to have especially when (not if) things break down in your home. The quick turnaround for when contractors to repair issues is wonderful as I'm finding out Choice Warranty is one less thing I have to worry about when it comes to having things addressed and done. Thanks, Choice for helping me maintain good status with my tenant as a good landlord that fixes things asap!

Cynthia was very professional and knowledgeable. Went through my choices. Now covered for the next 6 yrs. She made sure the optional choices were added and give me the same rate as last year even though I had let it run out.

Joe ** did an excellent job of installing another Garbage disposal unit. Would recommend him or request him for my next repair. This request was done online which is easy to follow and the response was very quick. Was surprised that the rate had gone up to $85. With no notice.

3P Rooter-Man (plumber Deborah) was great. I think she is out of Cleveland. She was able to unclog my bedroom sink (she also snaked the drain) and was able to unclog it. After having another plumber from Choice Warranty attempt to unclog the sink (he Snaked the drain) and stated we had to call a specialist in to do the job. I would definitely recommend 3P Rooter-Man.

The technician arrived on time, having kept me apprised of his schedule. He was very knowledgeable and pleasant. He quickly diagnosed the problem and submitted a request to have the broken part authorized. Later, it was approved! Many thanks to Randall.

I was not pleased with the way I was treated by the people I talked with. They were, rude they, hung up me, they didn't return calls. Very, unhappy. Now the Technician was wonderful. He called to make sure the time was good for him to come which was at the very beginning of the range I was given. He was polite, professional and very efficient. I have already told one neighbor about him. He was a young Veteran, very special man.

I don't usually write reviews, so honesty is a key here. So far so good is my first impression, as this is the first time I have submitted a claim with this company. In short I switched to Choice from another well known warranty company. The previous company claimed they covered everything. But when it came down to it, they covered this, not that and so on. Choice claimed they covered what you see listed and if it's not there then it's not covered. The tech that came to the house was timely, quickly diagnosed the issue, repaired it and was gone in 20 minutes. I know all repairs will not be as quick but this made me feel confident in the decision I made switching to Choice.

This is my first experience with Choice Home Warranty, so far so good, I have two properties that needed service at the same time, my Upstairs Air Conditioning needed service, I didn't like that the work was based on an assumption, whether the service would be approved or not, but I did appreciate it was done in a timely manner, the Technician was well informed, and I trust he was upfront and honest from Sledge Total Protection.

Technicians showed up on time. They Explained what was wrong with each item and let me know they had to order parts and approximately how long it would take for them to come in.. Both technicians were Very polite and professional.

Came on time. Checked unit but did not put results on bill (like pressure numbers, temperature readings, etc.) like other companies do. Did wear a mask but should have worn booties as he did track in some dirt.

I have had Choice since 2015 and would recommend them to anyone. This time it was our washer that would not complete the wash cycle. The technician came out a week later and was able to tell me I needed a new washer. Choice is currently in the process of paying for a replacement washer.

Technician was great. He found the problem. Said he would let Choice know of the issue. I haven’t heard from choice about any follow up plan of action. I don’t see an email letting me know what is going on. Not very happy with this home warranty company. I will have to waste time on my day off to figure out I need to do.

I had Wonderful service. Repairman was courteous and efficient and Did a great job. He was well prepared for the job and finished in a timely matter. I would recommend this company again. So happy that I am using Choice. Thank you.

Choice declined fixes identified by technician. Parts failed and they said this was not included in normal wear and tear. The policies are unclear and make no sense. Parts failing are not in my control and the reason to deny claim by Choice is fundamentally flawed. I’ve asked for a refund of the $85 service fee, which was useless.

The repair man came in, I explained what was going on with the refrigerator. He was very knowledgeable about my problem because he had repaired the same or similar types of refrigerator in his career. With another home warranty company they had to call another company because the repairman didn’t know what to do.

I'm not happy with the outcome. The tech said that this was a trait of Whirlpool microwaves and that he would put that in the report but Choice denied the claim citing that it was NOT wear and tear. The only other option is that someone scraped the lining out of the microwave. What's the point of having a home warranty....

He was extremely professional. Called 20 min before coming, came in, diagnosed the problem, needed to come back (had to order the part), and asked if I would be home on Thursday (2 days after the 1st appt)... Can't wait for him to finish job, very pleased...TY.

The tech was prompt, professional, quick, very knowledgeable, very willing to answer all my many questions, thoroughly trouble shooted my dishwasher. Unscrewed the panel to check all parts connected and working properly. I would definitely use his again and would recommend him to others too.

We had a washing machine go out. Repair guy came out and diagnosed it. He said the control board was bad, but due to its age it couldn’t be fixed. This was a $1300 washer. We were offered $340. That’s it. I submitted a review and was told it’s based on the capacity and efficiency. So I asked where I could buy a comparable washer for $340 and I’d gladly go there. I was then told it’s based on Choice’s cost to replace. So I again asked where they would buy a washer with that capacity and efficiency for $340 so I could go there. The man just kept saying the same things over and over. No REAL explanation was given. Just some crap about “well in the policy it says blah blah blah”.

I am very disappointed with Choice Warranty customer service. I have reached out to three different managers in the last four weeks in reference to a issue that I’m having. They all assured me that my problem would be resolved and I am still waiting. I informed each manager that I have four accounts with their company and they don’t seem to value losing customers!

I spoke with “Jason” and we started the sign up process over the phone. When he asked if I wanted to sign up for the 3 year agreement, I respectfully listened to the terms. I was not interested and made it VERY clear I did not want to proceed With the 3 year agreement. Jason was extremely rude and would not stop talking. I sat on the phone as he would rant for a couple of minutes or more.. Finally he stopped and I stated my one year deal again. Jason should not be a customer service representative, he does not reflect the company in a positive light whatsoever.. Thankfully I only signed up for one year because my experience with him made me distrust the company and become very skeptical of any quality service.. Rate .25 out of 5.0 stars.. Would not recommend to anyone else.

CHW are very prompt responding to request of service. I have been with CHW for more than four years now, and a little bit surprised how the service call fees have jumped from my previous to recent service request. However, still CHW remains the best choice for home warranty and I wouldn’t hesitate to recommend it to families and friends.

Tech was a very kind person and had a lot of respect toward me and my house. He did what was needed and fix my air condition. I appreciate him very much for asking me if I had any question. He explain everything where I could understand the problems. He was such a awesome person. I wish he can come back when I have problems with my air condition in the future.

We had two appliances in need of repair. Your staff could not locate a reliable service technician in our area. We were therefore given immediate approval to locate someone ourselves which we did. Your representatives were very professional and receptive to our needs. The last pic is my military website pic!!!

Judy **

The Sales representative was somewhat pushy over the phone conversation. It seemed he was more interested in making a sale. Overall the policy coverage appeared to be what I was looking for minus a few items such as I don't have an HVAC AC unit, Pool, or Spa and have coverage for it, so I asked for a better price to reflect the fact I did not have these systems and was told it didn't matter the price was still the same.

Have warranty with you that took effect 8/05/21. Last Friday 9/24 went into the house and ac was not working. Filed claim, tech came out Saturday morning & advised it was compressor and he would have to come back Monday as parts supplies were not open. Instead of coming back your company asked to see my home inspection report which I sent you followed up with where a HVAC company also checked the units on 6/21 & said they were working properly. Choice denied our claim yesterday and advised that they thought this problem existed when the warranty took effect on 8/05. You are suggesting that for roughly 6 weeks we went without ac while people came in and painted (painter was there 3 weeks) carpet installers, blind installers, etc.. We're in the house in 90 degree weather with no ac which is crazy.

Well the First Lady said I was not covered by my policy. Told her I even paid for three years service. She transferred me to another person who looked at my policy and said NO PROBLEM and she set me up with a repairman. Thank you.

The first technician that came in did not fix it. The second technician came and found the problem which was the igniter because I could not have things done soon due to COVID-19 illness and being out of town a new number had to be taken for this repair to be done properly. Unfortunately supervisor I spoke to would not reduce the second payment and I had to pay $60 again. Hopefully it’ll be done right this time or maybe I have to pay a third time. This company has no heart.

A little disappointed that the company only reimburse the "Wholesale" value of the fridge for replacement. The consumer is supposed to purchase a "Side by Side" with water & ice for under $600. Not possible. But I can buy a USED one for $800. Just have to worry that it's in good shape? And not have to be replaced AGAIN? But they did replace it, so that's a plus.

Choice Home Warranty did a great job getting it fixed right away. AR Appliance did a great job too. Showed up right time. Had it working in no time so everything worked out great. Wife is happy now. Thanks.

I've had the contract with Choice for 3+ years and used it about a year ago and now again today. Both for air conditioner repairs. I was very satisfied with the first repair a couple of years ago. I just filed my second claim for service. I'm in my sixties so I really don't like talking with a computer but must admit it was pretty simple. I received an email telling me I could opt out of Choice scheduling the repair service and schedule it myself. I have a local supplier Air Tech that has managed my air for years so I chose this option. I called them and asked of they did any work for Choice. Their said yes and they understand your requirements. I expect to be satisfied with this repair as well. Regards.

The Representative from Choice Warranty was incredibly helpful and absolutely pleasant! What a nice surprise to have such good customer service especially today with everything going on in the world. The representative took his time to assist and complete my claim. I would and have recommended this company for their services.

Would not cover my claim. Just want to get my money. Said it wasn't covered. I appealed. Hope it helps. Home warranties are useless, will never buy one again. Bad bad bad. It is joke to have this warranty. Need payment of my claim.

The plumber was very kind and very helpful. I will call him back if I have a another problem. He was very knowledgeable and caring. I would still be suffering with stomach issues If it wasn’t for him. Thank you Mark.

Had water dripping into basement. Thought it was supply lines. They were replaced but still dripped, repairman isolated the problem with the old drain from sink to stand pipe. Replaced drain, with PVC reconnected everything, tested and no water leak. The repairman came around my schedule which was really super convenient.

I have had this warranty plan for over 7 years with no claims. Within a 2 weeks time frame, I have open 4 claims. All of the technicians were friendly and knew how to fix the problems. I have referred my sister to Choice Home Warranty. Good Job.

Refusal to pay and replace compressor in air conditioning unit. This is consistent with claims for major appliances needing repairs. Your company constantly refuses to replace units and offers unacceptable amounts for replacement costs. I have been a loyal customer for over five years and have had eight claims of which four have been minor and four have been major. I question why I am am a customer of yours!!

So far so good, the part and has been shipped and waiting for the tech to come back and install it. I will know more when the dryer is fixed and working. The tech let us know he was going to be late but quickly diagnosed the problem and ordered the part.

Norman the technician came to my house, took both the handles off of the faucet. Not only did he fix it. He double-checked it to make sure everything was in working order. Did a great job. He was friendly and very professional. I would ask for him again if I have another plumbing problem.

The technician was very knowledgeable and made sure all was working before departing. He explained things concerning up keep and maintenance. I give him a 10 on everything. Would recommend this company for your repairs. Great job. Keep up the good work.

Over the range microwave went out and only offered 191.00 replacement cost. Would not even come close, finally agreed to 249.00. Still way off, been with Choice a long time. I spend 615.00 a year for this coverage. Not very happy with outcome. Seriously thinking of canceling coverage.

Although it took almost a week for the appointment, I am very pleased with the service. The company you sent called ahead to let me know they were coming, then diagnosed & fixed the problem very quickly. I also sent messages with questions thru your portal and they very answered quickly.

The service technician was great, however, his company has excessive wait times before they address your issues. I waited about 6 weeks for them to repair my oven. The service date was changed several times. The technician was definitely overbooked, but did not rush our service.

Dishwasher would not start. Called Choice on Sunday. Received e mail for tech to come between 1100 and 300 on Monday. Can't get any faster than that. Simple fix and he was gone. Great service and a great technician with a great attitude.

CHW made a quick appt. DMS Pro Service responded quickly. After 24 hours of making the claim, the faucet quit leaking! A young Hispanic male showed up promptly, with dirt on his shoes and tracked into my house. He was shown the leaky faucet & then returned to his truck to get his tools. Another track. He removed the showerhead, turned the water on and off & said "it's fixed" when it didn't leak. He then cleaned the showerhead with a screwdriver(!), replaced it and said it was fixed. I paid him and he left. After a later shower, the faucet did not leak.

My kitchen sink was clogged. The plumber came and unclogged it. He explained what he was doing and said that other people were having the same problem. I asked him about flooding and he assured me that if the water was turned off, there couldn't be a house flood.

Bustamante doors came to evaluate an old faulty garage opener. They immediately installed a new receiver and now I have a new door opener that works! All it took was $65. Very pleased. Would recommend them again. I am able to finally open the door without standing next to it

Although the time schedule was miscommunicated Robert came out as soon as he could & got the job done. He was very courteous & explained everything very accurately. I have recently recommended Choice Home Warranty to my sister in Louisiana.

When a claim to replace an appliance is approved, and the client needs to approve additional out of pocket costs, CHW should provide an itemized invoice showing what the client is paying for, or say that the amount is approximate. The client doesn't know if it's a percentage amount of the job, or an arbitrary number, and given how the policy is sold (you'll only pay for the initial visit!), The lack of invoicing is misleading. Send an itemized invoice delineating what CHW is paying for as well as what is expected out of pocket expense so the client is informed.

The tech was very friendly and knowledgeable. He was also willing to explain things to us. Would highly recommend him! The company was also very quick to get out to us. The scheduling person was very friendly with us as well. As I said very friendly company.

There is still a problem. You authorized freon to be put in but the leak was not addressed. I have paid for coverage to fix the system but Choice only authorized a bandaid. Why was the leak left unrepaired? Do I need to have you send someone again and again to recharge the ac unit?

The repairs were prompt and the parties were professional... I always wanted such a service...My other warranty company was very difficult to get along with and they were unreliable at times! Before you know it the technician was contacting me and a schedule was agreed upon soon afterwards.

I have been extremely pleased as a retired senior guy with Choice Home Warranty. This issue was in my unfinished basement and heard water dripping when I was in my basement. My wife was upstairs taking a shower after her morning run. The water was dripping in an area that immediately not noticeable. Called and they set up a date right away and evaluated and got an approval to repair asap. The repair was made new seal and leak checked good. Thank you Choice Home Warranty.

Blower fan motor went out on my AC unit. Called Choice, they had a technician at my house within 4 hours. The technician were very polite and knowledgeable and my unit up and running within a few hours. Great job!!

Technician arrived & work was completed promptly. Email sent to me stated that accepted forms of payment include: "Credit card (Sears Card, Visa, MasterCard, Discover, debit), Sears gift card and personal checks (with proof of valid driver’s license)". Visa was declined (apparently due to the type of card reader that technician was using) and then he would not accept a personal check either. If he cannot accept personal checks then you should not send out info stating that he will.

Tech was very friendly and worked quickly! Only negative was I didn’t get a call prior to them showing up. Not that big of a deal, but caught off guard when they just showed up at the door. But he was good.

We had an appointment for today Sept 27/21 from 3 to 8 and at 512 pm we received an email rescheduling the appointment for Oct 4th, that is not good service. Our clothes washer is down and now we have to wait over a week, unacceptable.

This was the second time you have sent A. Garcia Mechanical. The first time two guys tried but failed to clear our problem of both our toilets failing to flush properly. This time Johnny was sent alone (he was not part of the last crew.) He took a lot more time trying to find the problem. It turned out that plant roots were causing the back up in our system. He used a machine to attempt to clear as many roots as he could and recommended that we use a root killer from a local hardware store to help keep the pipes clear of roots. Johnny was professional, friendly and knew what he was doing. Just the opposite of the other two guys who were previously sent from the same company. Which brings me to the question, why do you not send out plumbers from Santa Fe instead of from Albuquerque? The scheduler told me that they are only in Santa Fe two days a week.

The leak is still going on in my sink, came out and put some white glue or something around the sink and it stop for one day. I am not happy with the service that I received for this company. I paid my deposit in good faith.

The Choice Warranty representative, Sal **, was extremely helpful in convincing me that Choice was a better choice. He was professional, courteous, considerate and answered all my questions. He assured me that Choice would be responsive to any service requests and prove to be reliable and trustworthy and would exceed the performance of previous providers.

Thanks to Jake for working with me and helping me with our home warranty renewal. I couldn't do it online because I needed some changes to the policy and Jake took the time to explain and walk me thru the process. Many thanks.

I had a great experience as usual with Choice Home Warranty! Customer Service Representative was patient, thorough and professional. I have been with CHW since October 2019 and plan to sign up with them again and definitely have no problem referring them to family and friends.

I chose CHW because my sister has coverage the this company and is very pleased with the service and has been asking me about getting a home warranty for some time now. So I decided to take her advice and got coverage with CHW.

Technicians seem to be knowledgeable and were very helpful. They answered our questions related to the dishwasher to our satisfaction. However, we suggest that the appointment should be assigned by Choice Warranty within 48 hours of our initial contact for the problem.

Repair was done in 4 days, which was acceptable even though there was limited hot water. Repairman repaired failure in reasonable time so hot water was available. Choice Home Warranty coverage of expense was much appreciated. I would recommend Choice Home Warranty to family and friends. Thanks.

Having a home warranty can be a challenge, but with Choice Home Warranty it's not. Recently I had to use them twice and both time was painless. All I did was submitted online my request & they did the rest. Gladly both recent issues were easy fixes and the contractors used both showed me how to maintain my home issues. So worth the money.

Before I had Home Choice Warranty the first time, I tired a couple other companies and was fed up with it. Then I call the home choice warranty. It was the best decision I could have made. The peace of mind knowing I did not have to worry about anything. Then I got sick for a few years and had to discontinue their service. Well today I am happy to report I am well and back on my feet and the first and only people I trust with my home owner's needs yep you got it, HOME CHOICE WARRANTY. Thank you for the peace of mind.

Each time I’ve submitted a claim Choice has been very prompt in processing them. So far have had good experience with the technicians sent out to my home. Keep up the good work. Love them and would highly recommend, they’re the best!

Excellent service from beginning to end.

The claim procedure over the phone went very well. One thing I found is that I cannot update the claim for another issue with our clothes washer, need to know how to resolve this issue. Where can we go to update the claim?

I checked online for pricing and a agent call me and I and sign up for a policy. In my home we need protection because of washing machine and clothes dryer and refrigerator and freezer and air conditioning so the policy works for my home.

The representative I spoke to was knowledgeable, friendly and a pleasure to talk to. He was very helpful and seemed to know his services completely. Simply a pleasure to work with! I would recommend to anyone needing a home warranty!

I have been using Choice Home Warranty for a few years now. Fiore Plumbing is amazing. He is always here as quickly as possible. His work is always great! I have had an appliance repair company as well. Both companies were prompt and professional.

I put in a claim for my hot water heater appliance and toilet, and they responded by sending a contractor that same week. I had done this regarding a microwave with 2-10 and it took months to resolve my issue. Literally, about 7 months. I'm happy with the CHOICE I made to switch!

I had a cooling problem with the ac. Called Choice Home Warranty and they responded immediately and a service was set up for early morning on the next working day. Love my ac technician showed up on time and did a marvelous job. I recommend choice home warranty for your home warranty and Love my Ac. Come for the job. Thanks choice home.

He was a professional and very knowledgeable, a good tech. He explain everything, he cleaned up his work area, he was on time. I would recommend J and L Plumbing for any kind of plumbing. That's all I have to say.

Very knowledgeable, friendly and courteous. Arrived on time and quickly diagnosed the problem. Replacement parts were with him and our AC was repaired immediately. We appreciated the repaired AC with a baby in our home. I would highly recommend him. A+++

said the compressor had to be replaced. Choice after going over everything AGREED TO REPLACE at their expense. WOW!

This is my first time with Choice Home Warranty. Happy with my service so far. It was not the same day service but I’m happy. The technician was also very professional and did the job done very quickly and timely. Thanks.

The tech advised me that a plumber was needed to fix my problem. He did not do this this kind of service. When I called in for this claim I explained for the kind of tech I needed, but I was sent the wrong tech.

Finding a servicer and getting a technician here in a timely manner again I cannot complain. My complaint is that the 30 day waiting period. It shouldn't be called reimbursement if we have to wait 30 days to get the payment for the replacement. Before you can purchase your replacement. I think if it's called reimbursement then we should be given an amount that we can purchase up to then submit receipts showing that purchase and then be reimbursed. Just my suggestion!

Our microwave went out and when I called they were very nice. I was very pleased how quickly an appointment was made with the service man. However it still isn’t fixed, they had to order parts. The service man was very nice and thorough and explained what was wrong.

The air conditioning stopped working. Made the claim online. The repairmen diagnosed it on Friday, ordered part and returned on Thursday and fixed it. This is the third time in 3 years the unit required repair and CHW paid for each of them. Very happy.

Willie was very knowledgeable and quickly diagnosed the problem with our furnace, explaining in detail what he found and what needed to be done to repair it and get it up and running quickly. He returned the following morning with the needed part and completed the repair. He also suggested steps we could take to prolong the life of the furnace in the future, which was very helpful and appreciated.

Yes I will highly recommend Choice Home Warranty because you guys are very efficient and resolve the problem in no time. Thank you very much for your help. I am looking forward to help me out. Also service is highly efficient and on time.

Your response to my service call was fast and efficient. The company that came out was on time which is a good thing. I don’t think my issue was thoroughly checked. They took cover off of fan motor but not the coil cover. They said everything sounded ok and there was nothing else they could do and left. My ac is still noisier than it was 2 weeks ago. Seems like a waste of money for what was done.

For the first time since I have had this policy, I was completely satisfied with the service I received. I didn't have to wait a week for service, the tech was presentable and the repair was done as soon as the part arrived. It was a pleasure doing business with SGS Appliance repair and would recommend them to anyone that needs Appliance Repairs.

So grateful that we had this insurance. Our air stopped working but instead of panicking we contact Choice. They had a reputable company out there very next day! It was a quick and easy fix and aside from the service fee it was all covered!

We were pleased with the quick response. The technician Toby that came out to evaluate why our stove stopped working was thorough and professional. I am a REALTOR and will continue to refer Choice Warranty to my clients as a fair and reliable company.

Your service Tech was absolutely excellent excellent. He did his job well and cleaned up after himself I am very impressed with the work that he did. I thank you and I will continue to use you. His work was very professional and timely. Inger **

It has been a pleasure dealing with Choice Home Warranty Com. Quick response to request for service. I was VERY impressed with Tyler ** of WNC APPLIANCE. He was very patient, kind and had great knowledge of his craft. I was very impressed with Tyler.

Stephen ** was courteous and professional. He quickly diagnosed my concern with the heat pump. He needed to order the part. He put everything back together and cleaned the work area. The day the part came in Stephen contacted me and asked he could come over and install it. Since he has installed it, the heat pump works fine. Stephen is a asset to your company and very nice to your customers. He was very efficient and we felt comfortable having him in our home. Thanks for sending Stephen. Jim

The Gentleman that arrived at my home was very professional wore his mask and knew exactly what was wrong with the washer and fix it swiftly. Very polite and was able to answer all questions I had regarding the issue would definitely recommend him to anyone who is in need of repairs just want to personally thank him .

Choice Home diligently searched for a repairman in my area and promised to widen the search if necessary. My problem, though, turned out to be another issue. However, I am pleased with the service they provided to assist with what I thought was my problem.

The reason for the low rating is that I had to call Samsung since the part was a defect in the model. When I called the manufacturer, I was told it was not on recall etc. but after finally contacting a supervisor, they are going to fix it if it is the problem given or I will have to pay a fee. The service technician that came from Choice Warranty was excellent. My problem is that I paid the deductible for the visit for no repair. Does this mean that every time an appliance breaks down, I need to go through the hassle of calling the manufacturer first? I am considering cancelling this warranty. It was not a good experience.

Fixed leak and when I mentioned that maybe I should have tried DIY, let me know that warranty does not cover it if you break it while attempting to fix on your own. Very helpful as I had not read the fine print yet!

The representative I spoke with for a recent claim was prompt, courteous and knowledgeable. His expertise is just what one should receive when placing a call for service. As the claimant, my anxiety about appliance failure was heightened, and working with an efficient and kind representative took the edge off a bit.

I'm not happy at all. I reported to you my hot water heater was not working a month ago and still the problem is not resolved yet. I'm waiting for something to be done. I'm getting a lot of back and forth with you and Rheem... the hot water heater company and I'm the one suffering.

My washer was broken for two weeks before the tech arrived. The first tech was scheduled a week after the washer broke, that repair company called on the day they were scheduled and postponed the repair another week, then I waited another week for the tech to order part.

We put in a claim for running toilets. The plumber came on time and did a good job of replacing the needed parts inside the tanks and was really courteous. He also stayed longer to ensure that the repairs were done correctly.

Mahmadou was respectful and knowledgeable about my HVAC issues. He wore shoe coverings into my house and respected my home. He was willing to roll with the punches and he was attentive to my description of the problem. I was very impressed by his professionalism and knowledge.

Loved the tech. Very smart but it can not be fixed. Will have to get the cash and start looking for one that will fit in our space. As soon as the check arrives we will go out and look. I think we should have been allowed more than what they offered.

I had initial issues with CHW, but when I called to cancel my I had the honor & pleasure of getting connected with Tameka. She listened to my concern and immediately took action to assist me & try to resolve my issues. She called the vendor personally to find out the deal with getting it fixed & details. So my claim was not coverable, but she did get me $400 approved toward repair & ensured the job was complete. Tameka was instrumental in getting my item fixed, awarding me some money. She went the extra Mile because not only does she love her veterans, she loves her job. I wish every CS person cared like she does. Give her a promotion & a pay raise.

Turned in service request with no problem. Serviceman came 3 days later and was very knowledgeable and professional. Stated my unit's fan blade was out of balance which was causing extremely loud and annoying noise and needed to be replaced! CHW DENIED the replacement cost because they said it “was not due to normal wear”! Stupidest thing I have ever heard of! Sorry I ever signed up with them!

It went out and they replaced it. Ice maker went out and they replaced it. Water control valve was leaking on washer and they replaced it. On and off push button on washer went out and they cleaned it. It is doing it again and I have a claim on it, waiting to get it replaced.

Choice Quickly dispatched VIP plumbing and they responded within half hour with Two Technicians who Jumped on the problem. Found the Leak and had the Repair Approved in 15 minutes! Quick Completion on the Repair and Water was Back on!