Choice Home Warranty Reviews

Jose is experienced, he quickly found the problem with my dryer plus he is courteous and friendly. He kept texting me to let me know what time he would be at my house which is great because it allowed me to do errands I needed to do. I am very pleased with the service I received.

Our claim has not been resolved at this time, but they are doing their best to help us. They keep in contact with you to let you know that they are trying. I am confident that they will come through for us.

Excellent service professional. Cool. No pressure. Easy on helping customer. I got the best discount on the senior citizen discount so I’m happy. Thank you very much. He makes me very comfortable explaining for me everything and I guess I got the best coverage for my money and the company being one of the best thing companies. She is number one so I was happy and thank you. I would recommend some other people.

I have bought Choice Home Warranty for Over 6 years now. It’s a very good warranty to have for a house that’s 20 years old. The only thing I don’t like about it was the long period of waiting time for parts to come in. Otherwise, it’s a fair warranty to have 'cause it cost a lot to repair anything.

The claim process was really simple and easy to do. It was also very straightforward. I was offered the words to describe what my problem was with both my appliances and then I gave my information and after that the process was complete. It doesn’t get easier than that. We will see how they are as far as paying for fixing issues. I had two systems act crazy a day apart. I don’t know if this cold weather played a factor or not.

Our technician, Stephen **, is great, keeps us updated on arrival time & always on time (we know some jobs take longer than estimated). He quickly diagnoses the problem & discusses our options & offers his professional opinion but explains the benefits & risks and includes us in the plan.

Our furnace was unable to keep our main floor above 61 degrees. Our repairman was courteous and knowledgeable and was able to define and repair the problem. Very satisfied with the service. We are satisfied with Choice Home warranty and will recommend them to family and friends.

Your reps were persistent, I will say that and as a result I switched warranty companies to Pro Choice. Your pricing and full coverage were the reasons I made the change and because a Google search indicates your company is rated #1.

Our sales guy was courteous and knowledgeable. He answered all of our questions and did not pressure us into a sale. He stayed past his work hours to finish the call. We felt good after making this purchase. Thank you.

The service person was on time. Called prior to arrival. He was knowledgeable and assessed the problem with the appliance. The parts were ordered and follow up appointment made. Very impressed with the efficiency and speed of everything concerning all aspects of the Choice home warranty process.

Very pleased thus far with our warranty past 5 years even though only had to use once. Hopefully will not need again but it is also having peace of mind just in case. Will continue to renew as long as we can.

The techs came and fixed the problem of over icing in the fridge. It was fine for a month and now it's doing it again. I send a request and the next morning they were there and are trying to replace the sensor to see if this was the problem. The techs were the same both times and were wonderful. Now the sensors will be put in and we shall see what happens.

Called because I thought my heat wasn't working. It was 63 degrees in the house. When the heat finally got up to 70 degrees I called back and canceled the request, because it turned out my heat was working and they had no problem canceling the request.

I have used Choice Home Warranty many times and have always been happy with their services. I have had services on my heating unit and actually had my heating unit replaced using my Choice Home Warranty. Very happy with my service technician and the time it took to get this done. Very satisfied.

Technician did needed work that helped heater to respond to thermostat commands and temperature got more in sync with desired than before. He also verified air temperature coming out of various vents and showed it to me to make sure heater is functioning properly and heater is working fine.

I put in a claim for my washer. I figured out my problem! I called and canceled the claim! Great service! So glad I was able to fix the issue myself. I knew the claim would be swift, as I have had one claim already. So glad I resolved it myself!

All home owners should have a home warranty. I really recommend Choice Home Warranty. They are the most responsive warranty company I have dealt with. And I have dealt with plenty of companies that takes weeks to contact you. Thanks again Choice!!!

For the record - interactions with technicians have been great. The subcontractors have been qualified and pleasant. As a warranty company, I'm very disappointed with Choice and won't renew my contract. Replacing my leaking/busted kitchen faucet (a slightly higher mid-level commercial style) with a low-end builder grade unit is just plain WRONG. I wasn't even consulted and given the chance to upgrade. Is this not my house? That's just one of many issues (random scheduling without confirmation, not following through on completions, a new claim every time a new service is brought in on the same issue, etc.). Overall, a hassle not worth the time or money.

I was satisfied with everything except I was put through to a foreign call center. Although I'm appreciative that I got to communicate with someone on Christmas Day. I ended up fixing the leak on my own and canceling the request. I'd greatly appreciate it in the future if you would only use U.S. call centers. Most people have trouble understanding people with foreign accents. Regardless of their knowledge of their native language.

The company responded two days after the claim was filed. They said they were working on finding someone to help. Then I received another email that stated that I could have someone do the job and get reimbursed, but why should that company have to do all the paperwork? I never heard back from Choice again.

My oven need to be replace, Choice only gives me $669.00, and my oven real cost is $1.701 dollars, the two managers that were involved in the two different phones call were very aggressive and keep repeating themself. Shame on this Choice Home Warranty.

I put in a claim at night for my garage door not working. Choice Home Warranty not only responded quickly, they sent technician very next day and he was taking care of the problem. I'm very pleased with CHW.

I filed my first claim on Dec 23 for my water heater. Subsequently, my neighbor identified the problem and I think we have resolved the problem. I have been trying to convey that in hopes of pausing or even withdrawing the claim. But I could not find how to tell you that.

He did a great job. He took his shoes off after entering our house. Found the problem the first day then came back the next day and replaced the part. We turned the heat on and tested it and it is working fine now. He explained to us what the problem was and gave us some pointers on how to take care of our furnace.

My experience with the young man on the phone that I talked with he was very professional and explained everything to me and very nice and didn't try to push anything over on me so that sold me. But I do think that you are a good company. Thank you.

I have been using CHW for years. Always a pleasure. No drama. Technician are great and the call center Reps are easy to deal & talk to. If you explain your situation a happy resolution is always the end result.

Needed help during freeze. Sent someone within a few hours. Service fast and convenient. Website easy to use. Everything done in a timely manner and company sent was courteous and efficient. I would highly recommend Choice Home Warranty to everyone.

Matt was knowledgeable, helpful and honest. Thanks Matt. He did his best to get my burners working and he went above and beyond to improve the functioning system my washer. He was friendly and professional. Thanks again Matt. I recommend him 100%.

One day after the complaint, a qualified technician came to my house and replaced the blower and within one hour the heating system was fully restored. I am very happy that I chose Choice Home Warranty for the protection of my home appliances and equipment.

Requested service in October 2022. Went online to report repairman didn’t give me a chance to get to the door. My granddaughter was sitting in the driveway. Next repairman said he didn’t get work order. Went online to report that. I contacted your company several times to correct the issue. No one wants to take responsibility for poor service. Seriously thinking of finding a new warranty company.

My technician is on time, very easy to talk to and knowledgeable of his work. I would recommend him to anyone. You have a good one. I have been with Choice Home Warranty for 2 years and am confident of their ability to provide the service I need.

I found you to be extremely prompt with a response. The tech will be here on Tuesday morning. I hope everything will be covered if a replacement is needed. I hope he shows when he said he gave me a window from 7 to 11 which is fine for me.

I had called in due to some issues with my home. Customer service was very helpful and guided me with my first claim. I truly couldn’t have picked a better home insurance. I do not regret picking home Choice warranty at all.

Very informative and helpful about what is offered and covered. Had a bad experience with a competitor and was very understanding. Even though I'm having to wait 30 days for coverage it's well worth it. Looking forward to keeping this insurance. Thank you.

Alex was prompt, professional and respectful of our property. He quickly diagnosed the issue, communicated in layman's terms and completed the repair. When Alex left our home, there wasn't anything to clean up. Seamless interaction and repair. Highly recommend! Thank you for such a pleasant repair.

Problems with my toilet It was clogged and they responded perfect but the people that they contacted took long to come. Not happy with that response. I know it’s the holidays but still the place That they contracted with should have at least contacted me and told me when they would be out.

Adrian was very helpful. I felt like he listened to my concerns and provided good feedback. He answered my questions quickly and seemed to know what he was talking about. I have wanted a warranty like this but had not gotten one previously. Again, he was very helpful. Thank you Adrian.

I have the problem with my garage door opener and I claim the service online because it’s easier and faster than phone calls then they will email you some contractor will contact you by phone and I got my garage door opener fixed in one day. Well done.

The technician Immediately identified problem. Said we would receive response from Choice Warranty within a few hours which proved accurate. Still waiting find out if the microwave will be repaired or replaced but technician was courteous and responsive to all of our questions.

I would like to suggest that there’s a emergency after-hours category or hotline for services & available technicians for customers. This help customers as myself not having to wait for service. My furnace is out & I’m hoping no other issues arise. More technicians are needed.

Joshua was a very nice person, jumped in right away and got the job done. We had people from other plumbing companies come to our home when we had American Home Shield and never went outside to check the outside and snake it, we were surprised he did. Awesome job Joshua. We didn’t know we had to pay cash and he was pleasant to wait until I came back from the bank.

He was on time, very professional and explained what was wrong. Put in a claim for our microwave that could not be fixed. We heard from the company and received a gift card to replace it. Ordered the parts for the fridge.

He was very prompt in responding to my service request and was very efficient in fixing my furnace issues. He answered all of my questions and was very kind and clear in doing so. The heat has been working properly ever since!

Excellent service from all at Choice Warranty. I recommend to all who don’t have a plan to get one. Gives you a peace of mind. Of all the different service repairs I have needed, only one contractor was not on time. All were polite and cleaned up after themselves. I highly recommend Choice Warranty.

I have went through the prompts On the phone every way I know possible. Can’t get anyone to answer the phone except for the sales team. I was told a part was under manufacturer's warranty. This was on my heating system. The technician Choice Home Warranty sent out told them it was a part that should be under manufacturer's warranty. It turns out that is not the part that is broken on my heating system and still to this day can’t get any answers.

Timely contact and appointment schedule. I was not on hold for an extended period of time. I was afraid of being put on hold for a long period of time due to the Christmas Holidays. I appreciate the timely feedback.

My experience w salesperson (Albert **) was very satisfying. He was really helpful and made me feel confident that I had made a wise choice. There were several times that I considered contacting Choice Home Warranty because I've heard positive reviews about the company. I'm convinced that I made a good decision. Thanks.

The lady I talked to was very helpful and she knew her job, she was excellent. I would recommend her to anyone. She was able to explain the plans that were available. You have a great employee and very kind to her customers.

Amy T helped me get set up and quickly explained 3 different tiers of coverage. It gave me peace of mind to get my home warranty set up for my family while deployed away in Eastern Europe. The price-point was also very respectable for the types of coverage offered..

Took a bit to find someone we are very rural. But the guys did a great job. Installed a new one and works good. We’re very nice guys very professional. Was a very easy process. They put the same horsepower in that was in not a smaller cheaper one.

I gave 4 stars instead of 5 because the final service was very good but initially it was very stressful. I've already submitted a comment about that situation, getting an appt date that was for a week later! No hot water for over a week?! But I did work that out with the repair service provider so ultimately it was done 2 days later but since the whole point of having a home warranty is supposed to be to alleviate stress and cost, you should always provide repair services for urgent repair items within 24-48 hours. Also, the plumbing tech that came for the service told us that since it was 5 pm we may not be able to get an approval because Choice headquarters is in New Jersey! - more stress. I hope that's not true, if it is, please offer service to accomodate Pacific time as well. Utimately he did get the approval and completed the repair so everything worked out but I would have given 5 stars if the whole process was smooth from the beginning.

The technician was fine, but the decision by Choice Home Warranty was unacceptable. The hot water heater will not be replaced whether it leaked or not or if it is over 28 years old. So we still have a hot water problem and no solution. This is why we are not renewing.

I would give a better review, but this last episode with my dishwasher was a disaster! Paying for insurance is a joke. If I had known I wouldn't have received the replacement price of a new (exact model) dishwasher, I would have never signed up for this service. Sorry, but that's the truth.

I had a brand new Google Nest thermostat that wasn't working. The worker had called it in and Choice home didn't want to replace it with a updated one. They wanted him to go to Home depot and get a $9 thermostat. The worker let them know I had a high end one and they didn't care. I still have no heat or ac in my child house that I live in with my children.

Choice Home Warranty provided us with thorough, comprehensive & supportive assistance all during our heating system breakdown in our home. The Contractors assigned arrived on-time. There were some parts needful that were ordered in a timely manner - in order to restore our heat expeditiously. Highly appreciated & recommended!

I really like that the repair people actually show up instead of an endless string of no-shows. The warranty company I had before never, ever showed up, so this is an improvement. Placing work orders is quick and easy. One can do it online or on the phone.

Called to have oven fixed in Sept. '22. CHW finally got a technician out to look at the problem a month later. Paid him $85.00. He then quit saying CHW hadn't pd him for 3 jobs. I kept calling, 2 more companies, no shows, more phone calls and now it's the end of December. The company guaranteed me that they would expedite this claim (3 TIMES I MIGHT ADD) and get me another technician. NO HELP. Nothing. I had to call them back. I decided that this company is not worth giving money to every month. It's run badly, and they won't give me back the $85.00 I spent on the technician that didn't fix the problem. DO NOT GO WITH THIS COMPANY. YOU WILL LOSE MONEY.

I’ve never encountered a negative experience with the service provided with Choice Home. Every service person has been helpful, professional and knowledgeable. They have communicated effectively and timely. I usually get the same service person which is nice because I’m familiar with them and their work and quality of their work.

I’ve had your tech a couple of times out to look at my washer, and I think something else. Anyway, he’s very knowledgeable and very polite man. I wouldn’t mind having him for my service tech all the time. Thank you.

First I was amazed at how fast the response was. They were able to send someone out in 2 days. The service tech was very thorough in making sure we understood what the problem was. He ordered the part needed and gave us a number to use for future orders. He was professional and yet very friendly.

The ease of filing a claim was easy. It did take 2 days to get a technician scheduled to come to my home but I was satisfied with my set experience. The technician was thorough and extremely professional.

I have experienced a Very quick turnaround time from the time I submitted a claim to finalizing it. It was well worth the money spent for the warranty versus replacing the units on my own. Thank you very much for your kindness, attentiveness, and timely response to completing the claims. I would recommend Choice Home Warranty to all friends and relatives. Have a good day.

Savannah was excellent in explaining the charges and coordinating with the contractor. I scheduled a time to discuss and she called promptly within the 15 minutes window. She also was well informed about my request and was prepared to answer any follow up question. 5 out of 5 stars!!

I submitted a claim on the morning of 12/19/2022 stating that our heating system wasn't working properly. I was assured that a technician would be in touch on the 20th. I only received an email stating there was a delay. I followed up immediately online to track, then with a phone call to check the status and was told that there was a delay. 2 1/2 days later the technician called at 5:30pm on the 21st asking if he could come by - that we would be his last appointment of the day.

While the technician service was wonderful and got the job taken care of and did what he was supposed to do the warranty company failed us for over a month of not having heat. They allowed us to freeze with an elderly person in the house having to basically live in front of the fireplace for over a month because they couldn't figure out how not to cancel a ticket when the technician was already on the way which then stopped all process and they didn't notify us of it. They said the job's complete. I would never ever ever recommend this service for anyone to use for any reason whatsoever.

The Technician was courteous, friendly and very knowledgeable. Repaired and quickly resolved and fixed our electrical problems. Replaced a GFCI Problem and helped us understand how the circuit works. I will definitely use him again. Use him as often as you can.

After calling in the claim for our leaking dishwasher, we promptly received an email and appointment from the assigned technician. The technician arrived within the given time slot, was professional, courteous, and knowledgeable, and he repaired the dishwasher leak efficiently.

Yesterday I was contacted by a sales person after being a customer for less than 24 hours. I do not like sales calls in the first place and I really do like it when the pitch starts out with a lie. This man claimed that he was only calling to verify some of my information. He did that and then tried to sell me a security system. As I was already upset by the call in the first place, this only added to my frustration. Then this man abruptly said he hoped I would feel better and be nicer in the future and hung up. Currently I am considering whether I will continue with your company as I had to talk to 5 different people before I could get to customer service. Not a very good first day.

We were very pleased with service provided by both Choice Home Warranty and the service provider that addressed our garbage disposal issue. Once we made the request for service, the contractor was scheduled within two days. He called to let us know he was arriving within 30 minutes and was a very nice, polite, professional repair person. This transaction was exceptional from the initial call requesting service to the completion of the job (which required replacement of the disposal).

I trust that CHW will take care of my problem. They are the best warranty as far as I'm concerned. I've happily renewed for another year. You can count on them for whatever goes wrong in your home. They're prompt with connecting with the proper tech. Thank you.

Wash machine not working properly. Company contact was called and Technician called back and came that day which was Saturday and found problem in a minute and said he would order part. Part was ordered and machine was fixed 2 days later.

Appointment confirmed within 1hr. Even though a cold front was blowing in. I highly recommend Choice Warranty. I have been a customer for several years and have never needed to escalate any issue because they were always willing to be helpful.

I'm very skeptical of extended warranties, and expressed my overall concern. The saleswoman was very pushy to make a sale rather than try to understand my concerns. I don't appreciate that from a customer service entity. I'm not sure if this service works and I'm not sure if I'll extend after my first year, and Cynthia's inability to address my concerns certainly didn't help and she was highly demanding to make the sale no matter what.

As a new customer, I have not had to call Choice Home Warranty for service yet. That said, if I have the same good experience with their service as I have had signing up with them, I will be very happy. The salesperson was very polite, professional, patient and accommodating.

The service was great.. The service technician was very professional and did a great job.. The work performed on the air-conditioning unit regarding the heat was done on a timely manner... However, the buttons on the thermostat sticks and don't work sometimes.

My washing machine went down. Called Choice Home Warranty and they had an appointment for a technician within an hour. I didn’t expect a call until the next day or hours later, but the appointment was made and I have no worries.

The furnace still isn't working. This is the second claim and second technician company for the same issue, and we are experiencing sub-zero temperatures through to next week in our area. There is a state of emergency in Georgia, and my kids are so cold. We can't run space heaters forever, it isn't safe at all and it won't prevent our pipes from freezing. Please help us. The techs were kind, knowledgeable and nice, we just can't have no heat in below zero temps.

Came after 8 pm. Very good in the replacement of the garbage disposal. Very good tecnicians. Very knowledgeable and respectful toward me and my wife. Very neat and orderly. Very fast diagnosing and completing the job. Good company and reliable. I would recommend this company for your needs.

Troy ** was nice and helpful. Explained everything clearly and in a manner easy to understand. Before he was done I knew I was going to switch companies. I just needed to know the ins and outs of the policy. It was the easiest policy I've ever signed up for.

We are new to Choice. We were contacted more than once and the reason we signed is the time the person who represents Choice by phone, listened and responded to our concerns due to our prior warranty experience with a different provider. We appreciate the fortitude and feel confident we will have a good working relationship if all of your people are as responsive.

The serviceman was very helpful explaining everything to me. Unfortunately my washer has to be replaced and meanwhile waiting for the funds from Choice. I don’t have a washer I can rely on. I am using it hoping it keeps working till I get the funds.

My appointment was between 7:00am - 11:00am. Tech showed up at 2:45pm. Other than that, he was superb, professional and did a great job and fixed all of our problems. If not for the long wait it would have easily been a 5 star ⭐️ performance.

Always when I call they get all the information and then they have someone contact me. Customer service is always great. They explain everything to me so I'll know what to expect. Yes I enjoy having Choice warranty. It makes a great difference in my life. Being single it helps me to know that someone is coming to do the job right. Thank you. Joyce

Called to have my washer checked out as it was making a terrible noise at spin cycle. Turned out to be pretty bad, so Choice offered me X amount of dollars to help with the purchase of a new machine as repair and labor would not have been cost efficient. Communication was excellent as was the technician. My only issue is that it takes up to 30 days to get the Lowe's email gift card and I cannot use that to make payments on the new washer I just went and purchased (put it on my Lowe’s credit card). I didn’t want to wait 30 days to get the email gift card as I needed my new washer asap.

I wasn't pleased that it would be three days for a technician to arrive to look at my heater since it's December. However, the technician was extremely knowledgeable and quickly fixed the issue. That was a plus that helped make my first experience with Choice a positive one.

Was surprised with the same day service. Tech was very helpful and answered all questions. Did a thorough job of looking for the problem we were having. Problems are intermittent so we will have to wait to see if adjustments made will resolve our issues.

Repairman did not show up on scheduled day and did not notify me of delay. When the repairman showed up the following day, it was determined a new ice maker was needed. The repairman ordered the replacement ice maker and said he would notify me once he receives the new ice maker.

I filled a claim to have my heat pump repaired. It's been a week and still no vendor. CHW wants me to find my own HVAC technician. I checked and there are at least 15 heating and cooling services within a 20 mile radius. The question is, why don't any of these vendors want to participate with CHW? The only reason for two stars is CHW has been good about email communication.

Technician scheduled my appointment the same day as I submitted my claim. They showed up within an hour of submission and were very thorough in resolving the problem. I would highly recommend this company. My A/C was working the same day and that is a great service.

The tech was nice and polite. Seemed to know his business. He will be replacing my water heater. His wife was with him doing the paperwork end of the call. There is not much more I can say, at this point. I would need to wait until the new install is complete.

I purchased a 11 year old home in Texas a year ago and at that time I purchased a full coverage warranty from Choice Home Warranty and paid extra for pool coverage. In the year I made six different claims. First was because of an air conditioner leak because of a clogged drain. Line service provider came out within two days, cleared the drain line, convinced me that I needed to do $500 worth of maintenance or Choice would not pay my claim. But he in turn charged me for what Choice would have paid, and Choice Home Warranty refused to reimburse me because they claimed I wrote him a check before he actually got the approval even though they told me cleaning drain lines from an AC is covered.

He did a good and through work He made sure that stoppage in my main line has been opened. He checked different possible issues including sink. He was polite, let me know before he arrived, he explained what he did, cleaned the area before he left.

The technician was very helpful. I wasn't home, so he showed my son how to fix the problem, if it happened again. Also, he was prompt. I would highly recommend this company to everyone. My son said they were very pleasant, too.

Joyce T

My water heater went out. The claim was approved but I still had to pay. Not a problem, but when I called to ask what the payment was for, the representative said it was for the parts and labor. I had to find out from the technician that it was the amount that Choice wasn't covering. I don't understand 1st why all of it wasn't covered and 2nd, why not just be honest about it. I took a chance renewing with Choice, I hope I didn't make a mistake doing it.

So far with both the claims we have had to put in, the process was fairly simple and they got back to us quickly with a resolution to our issues. After hearing horror stories about how home warranties aren't worth the money you spend it has been nice to see that Choice is easy to get ahold of- their online system is also extremely easy to navigate as well, as long as you keep track of your account number. We do plan on sticking with Choice through the rest of the time we stay in this house and possibly in the future houses we may live in.

Santana from Arktikos ac and heating was awesome. He knew what the problem was immediately and had it fixed super fast. He was incredibly professional and very nice and courteous. I would Highly recommend this man and company. He also had the correct parts with him not even knowing my system.

Awesome service. Very quick response, and outstanding customer service. The technician called the morning after the claim was submitted. Listened to my description of the problem and ordered the part. Part arrived and was installed in a few days. Quick and easy repair.

The technician was able to diagnose the problem quickly. What I'm not satisfied with it taking 2 weeks for the technician to arrive for repairs. A part is being ordered and a follow-up appointment is set for January 3rd, however the technician doesn't think the part will arrive for scheduled appointment. Therefore the appointment will need to be pushed back even further. For better service the initial appointment should be within a few business days of placing the service call.

Gentlemen was very nice. At first I wasn’t able to afford the plan they were offering but they had a senior plan which I qualified for and was affordable for me. I’m very relieved and happy for the peace of mind now.

Your virtual phone system is not good. I would answer the question asked and it would continue to ask the same question. Waste of my time. The representative when I went live helped with my request, but her phone would go in and out. Had to tell her to repeat what she said. And I was on a LAN line, so it was not me.

Jason, the plumber, called to let us know he was on the way. He arrived on time and completed the job in less than 1 hour. He replaced the tank seals, mounting bolts, and fill valve which we did not expect him to do. We are very pleased with the work he performed.

The Technician was very punctual, professional and very knowledgeable with his work. He was very efficient and courteous at the same time. The job was done in a very timely manner and was completely to my satisfaction. I would definitely recommend this technician to my friends here in Las Vegas.

I called in my problem and within a few hours, they scheduled the repair. The company that took care of the garage door opener showed up one day earlier than planned. I'm pleased I signed up with Choice Home Warranty. If anything else goes wrong in my home I'm looking forward to calling Choice. Thank You.

The worker came took the payment and didn’t do any work. Stayed he had to order a piece and would return the next day. I haven’t heard anything. I tried calling the company with no response! I want my money back.

After putting a claim in for a Home repair the communication and service provided by Choice Home Warranty was very easy to do and the communication and project assignment was very good. The company used to do the repair was also excellent. The service proved to be very good...

Repair was made by We Fix Appliances. It was done in a very timely manner. The tech was informative as to what he was doing and seem to know exactly what to do to repair the problem with my dishwasher.

It's ridiculous that your authorizations department wants to replace a valve on a 22 year old water heater. They don't normally last that long and no doubt the tank will break soon after. It is due. My tenants are without hot water and it's almost Christmas. They are going to have a flood if the valve is replaced and I will make sure my homeowners insurance goes after you for the damage that could have been avoided. You sent two different contractors and they both told you the water heater is too old.

The young man that came out to look at the plumbing leak under the sink was very polite. Bestex is very fortunate to have someone that knows what he is doing. Very efficient, nice and he knew what he was doing. Thank you, again!! The technician's name was Adam.

Mike was very professional and courteous and did several electrical jobs i.e. two new ballasts were needed, repaired ceiling kitchen lights and switch, removed defective overhead fan and put up new fan. He patiently explained what he was doing and why and how to use the proper lights, etc., in the future. I would definitely use him again.

The technician called first and arrived on time. I had an issue with my heating system and after checking for probable causes, I thought he gave a fair and accurate evaluation of the problem. I thought he explained everything clearly.

I could not locate my Choice information so I called for my policy number. Not only did I get policy number, but the Agent helped me file a claim. AND all this did not take 5 minutes! I'm calling my daughter right now to see if she has a Choice home warranty!

Excellent service and support representative was polite and helpful. He took his time to explain the process, as well as updating some information as I requested. I am very pleased with Choice Home Warranty program, and I recommend it to my friends and family. I have confirmed that I have a contractor who has been notified of my service request, and I will be ready when that technician arrives.

The technician that was scheduled promptly, there wasn't a long wait. He was courteous and professional. He took his time and explained the issue, explained that there may be some cosmetic damage because the part that was being replaced was larger than the updated part. Appreciated his information beforehand.

I just got a home and had plumbing issue. I was able to get Ben Marks plumbing to come out. Matt was able to come to my home and explain step by step, he made me feel comfortable that my issue would be resolved and He is great at his job and I highly recommend him.

Just put a claim in on my sump pump. Everything is going well. I'm just waiting for the technician to contact me. I noticed on the internet where They compare different companies Choice Home Warranty is always ranked number 1.

The technician was great and the quality of service. The problem was quickly diagnosed. The turn around time for the parts ordered was exceptionally fast! I am very likely to recommend the services to my friends and family. The service fee is also reasonable and fair.

After 4 days of phone calls, I was told I wasn't covered for my sump pump. I had water in my crawlspace. I expressed my concern about damage. The 1st appointment I could get was 4 days after my initial contact with you. 4 days with water in my house??? Then after your tech came out I was notified that I wasn't covered. 4 days later to tell me this. I have had other warranty companies in the past. This is by far the worst experience I've ever had. I am a complete dissatisfied customer!!!!

Great service. Timely manner. Choice could not send a tech out fast, so they had a local company do the work to get my water flowing. I was very happy with the response time and service as well as Choice's concern for my situation.

I was very satisfied with his work and he was very generous and knows what he is doing. He takes pride in his work. Good service. I will recommend his company to anyone who needs help with their hot water tank.

The representative on the phone was amazing and detailed with all the policy inclusions. There was no doubt in my mind what the policy was going to cover at the end of our conversation. Remarkable experience and a world class company to do business with all the way around.

Kurt was very helpful explaining the plan options. Being a senior and a retired Army veteran, I was given a couple of great options. You offered something to take away the worries over appliances that fail. Your service is much appreciated! Thank you so much! Thanks too for the phone number to contact you with questions or problems!

When this plan was sold to me, I was told that if anything could not be fixed, it would be replaced with something equivalent. What Wasn't told to me was that the company would not pay 100% of an equivalent replacement, but only about 50%. I'm glad to get that, but feel I should have been told that Information UPfront.

Came day after issue was submitted, but a bit later than estimated eta. Just did the job and left. No attitude, but not communicative. If it goes wrong again, not sure what to say if the problem reoccurs. Unit did not work next day until I discovered there was a cut-off switch on the panel. Caused me a bit of concern until I noticed it.

I received what I felt was a very low amount of money to replace my MW oven. I contested the amount and had to wait a week to have a scheduled call with a claims person. That call was worthless as clearly there was no intention to pay me any more than what was originally offered.

I was very well pleased with Ms. LaTasha **. She took the time and explained everything to me, answered my questions and her whole attitude was pleasant. I will tell my family and friends about Choice Home Warranty, but it's up to them to purchase service contract.

I was very actively persuaded by the sales team of Choice Home Warranty (CHW) to switch from the previous warranty company. I was called and emailed multiple times a day after submitting a request for pricing to make sure my current warranty company was still competitive prior to my contract renewing. I made the switch based on what I am finding out now to be a too good to be true sales pitch in November. I asked a lot of specific question based on prior experience such as deductible for multiple item services, repair requirements and replacement process. I was told they were exactly the same as to what I had with my prior provider.

Spoke with Ashley on 12/19/22 to renew policy while she was very efficient and professional, I am not pleased as a whole with Choice because so far in 2022, I have spent more of my own money to repair, so I have to evaluate is having a home warranty worth it.

I made an inquiry on website and they called immediately to provide options and answer questions. They make it quick and easy to get a new plan. I’d definitely recommend giving them a try though I haven’t used it yet, the ratings are very good.

I received fast response to my call and I am waiting to see how my service provider will respond. This is my first time using my services with Choice warranty. I use to have Sears Whole Home and I was not very pleased with the service. I’m hoping that this service would be better.

I was very impressed with the coverage and customer service. I found the amount of items cover and the cost of the coverage to be within my budget. I’ve already emailed a friend and recommended Choice Home Warranty coverage. Your commercials are definitely effective. Good job!

I filed a claim and paid the contractor the $65 service fee. He filed the diagnosis with Choice and was told it was denied. No reason. I had to call Choice to find out why. They didn't send any information to me by text or email. My preferred method is text so I know right away. They told me the item is still under warranty. I shouldn't have to pay the service fee if the repair is not done by Choice or their contractor. I don't recommend Choice as a home warranty company.

88Drain company came out to check and then replace our garbage disposal. Our tech, Zach, was professional, personable and efficient. Assessment, interaction with CHW, approval and replacement was all done within 60 minutes. Very satisfied with the quick turnaround from CHW and this service provider.

Would recommend Choice Warranty to anyone. I have had 2-3 claims for various things (HVAC, Garage, Appliance). The portal is easy, they find a vendor within a couple days to a week and never an issue getting it approved to fix.

Scheduling service sucks!!! I got an email to opt for reimbursement rather than scheduling a network technician. I ALWAYS have to call and tell a representative that I DO NOT want reimbursement. It took several days to get a technician out, but at least one came. He repaired the toilet.

Called early morning, had service Tech come out by 3 PM fix problem. Rheem was company, friendly and knowledgeable. Had my furnace up and running in 20 minutes. CHW approved problem/happy W/ whole process. I would recommend Choice Home Warranty and Rheem furnace repair company to anyone.

I called Choice Warranty and got immediate response to my satisfaction. I was told I would receive an email within 24 hours from a licensed person and he would schedule an appointment. Twenty-four hours are almost up and I am waiting to be contacted by someone to come fix the smell of gas in my home.

The response was quick & easy. They arrived around the time they stated, did their job, communicated the problem and what they would do to fix it. I did not pick my servicers but I am happy with the companies they chose. I will recommend Choice Home Warranty to my family & friends. ❤️

The plumber DVC plumbing came out with a new tank kit. He knew exactly where the problem was, he changed it out and waited 15 minutes to see if the water level in the tank went down. The plumber was thorough and talked me through what he was doing. Very professional.

The upstairs furnace was blowing cold air. I was a bit disappointed that it took 5 days for service, however, the home was still very livable so it was not an emergency issue. The gentleman who came out was polite, hardworking and resolved the issue quickly.

Very unhappy that it took 24 HOURS!!! for Choice to get a technician to respond. No heat and children in the house. Happy with Nationwide Cooling. They diagnosed and got the problem fixed in just a few hours. They were very professional and communicated every step of their process.

The communication on my last two claims has not been the greatest. It feels like Choice and the two different companies that have been involved have not been on the same page. Example - Choice will send me an email stating I have an appointment from XtoX so I take off work to be at home for that appointment then the A/C company doesn’t show and when I talked to them they claimed “Choice has nothing to do with appointment times” and the part hadn't even arrived yet. Everything else has been great.

Tech was great, came 1 day earlier than CHW communicated, called on the way and provided a arrival time, feedback on the issue, fixed and made recommendations. Very pleased with him. Friendly and respectful.

I was totally satisfied with the service I received. The work was done fast and totally professional. I would use them again. Happy with Choice Home Warranty too. Call was answered fast and professional. Thanks for the help. I will get coverage for next year too.

The Technician that came was very punctual, professional, and knowledgeable. He got us fit right in when another customer rescheduled. Very responsive as well. It was actually the owner of the company that came out. To me, that’s the kind of business person you want. Someone who will still do the legwork when their employees are busy. The customer doesn’t suffer.

This employee had EMPATHY! Enough said, CHW has canceled commitment authorization for claim where when plumber call for Garbage Disposal repair they fired him. Plumber flabbergasted two months later when I called him and asked why he hadn’t returned after two months in 2020 as I presumed it was due to pandemic.

First contact with representative was pleasant and helpful. I have yet to be notified of when a technician will be coming to my house for repairs on my washer. I would appreciate a phone call or text message to advise me of a time and date for a technician to come out.

Good customer service. Matt did everything he could to give me a great deal with plenty of options to choose from. He explained the different senior discounts available. Even went as far to work with me if could not afford the 6 yr package. He went as far and explained about 3 yr package. Great service. Made you feel you were getting your money's worth.

I signed up for a 42 month home warranty that sounds very reasonable. The proof of the pudding will be in the eating. I have every confidence that it will be delicious. If it became a problem, I am told. I can cancel at any time. This company has a #1 rating with Consumer Reports. That supports confidence. YEA!!

Marcus was extremely helpful. Very professional. Found discounts for me which is very helpful. I am switching from American Hime Shield. He made the decision to switch easy. Explained the plan I decided on thoroughly. Easy to understand. Good customer service.