Choice Home Warranty Reviews

I decided to switch to CHW after compare their Total Plan with two other companies. The agent I spoke with was professional and knowledgeable and went out of his way to win my business by offering discounts that saved me quite a bit of money over a three and a half years. The coverage is outstanding.

The garbage disposal is only 1/2 the size. Even the water doesn't go thru it as fast. The shower head was turn down. Claims state it was abused. Instead of defective. It sprays out of the side of the handle where the two pieces connect. There is no broken or missing parts. I clean the clue off the handle. I have pictures to show this if you want them. I placed glue on it so it didn't spray all over the ceiling. We needed to use it.

Great service, quick professional and as advertised. Co-pay only, 65$. It’s why we signed up for 5 years. It was a great relief to have this warranty, even on a relatively new home. It’s great to have peace of mind. Thank you.

Sears appliance was sent to do our repair repair. Took 2 visits because part had to be ordered. Once part arrived they were back within 2 days. Both technicians were great! We had email day before reminding us of appointment time. They contacted us on day of service when they were on their way. Wore masks, were knowledgeable & professional.

Choice Warranty says, "If we can't repair it we will replace it." Good luck when you file a claim. They will do everything to avoid repairing or replacing without you dumping in more money. They act like they're doing you a favor when they will tell you they will cover a portion of the repairs. NOT acceptable when you have to dish out more money when you are already paying a premium for their services. It's all lip service and their appliance companies they send out will throw them under the bus about how they avoid paying claims. They don't deserve a 1 star rating...maybe 1/2 star. I still have an outstanding claim since June that has not been resolved.

They provide great customer service in a very timely manner. In addition they will send out only the best technician to investigate your service concerns and repair them as needed. I left this company because someone informed me that another company was better to only find out that it was not so. So I decided to return to a company that I know takes provides great service and takes pride in what they do.

The automatic questions part was enough to drive you up a wall but I persevered. It doesn't ask the right questions for your problem. That's all. I am anxiously awaiting for a phone call for a serviceman to call so I don't lose all my food for the Thanksgiving meal.

The tech was great and polite, liked his attitude and work ethics. He explained clearly what the problem was, he said he would get to me as soon as the parts get and I appreciate his honesty and concern. Thank you

I’m not happy with Choice, not replacing part for part! This house was built in 1989 all original parts! So to try and give me a fan in my master bathroom without a light is crazy. How many people would go to a bathroom in the dark? It’s the only light in the bathroom! So for me having to pay to have it replaced is not right. I’d love for you to look into it.

I found out that Choice might not be able to help - I called another company. It's all good need to get this done - you are all the best and I thank you for a bunch of things over the years. Please be safe. SC

Claim was executed fast and efficiently. Zazkary arrived and found out what was wrong and temporarily fixed the problem then ordered a new part. He returned 3 days later and made a permanent fix. Now we have heat and problem solved. Thank You!

NZ plumbing was great, he called on a Sunday to tell us what time he would arrive on Monday morning, and he was even early. He was very professional and nice and finished the repair within 30 minutes.

I would rate zero if that was possible. I have never been treated as badly by any company the way I have been by Choice Home Warranty. The case managers I was assigned were unprofessional. I am cancelling my contract and looking for another Home Warranty company that would appreciate business and treat people with respect. I will never use this company again.

Description of what? The enrollment? If so, easy to enroll, gave some discounts, etc. If warranty is what has been represented with agent it should be a good policy... Have tried others and been disappointed... Wait and see how this one goes and if it is indeed what told.

Still without a microwave, which is a great in-convenience. Choice has not approved part. This 2nd disappointment with Choice. M6 neighbors who have American Warranty Company get automatic replacements, no waiting around. I hope my micro can be approved for parts & service as it matches all my other appliances.

Service technician seems knowledgeable, but I am not happy with Choice Warranty. Claim was entered on Tuesday, 11/9. Closest appointment for technician to come by was late Monday on 11/15 (originally was for 11/16). Now we wait for the replacement part for up to two weeks and then another appointment. You may be somewhat cost effective, but I’m not sure the long wait time for initial visit and follow up are worth it.

i raised claim 2 weeks ago, tech came promptly but updated that the part required to fix is no longer available. then my claim was approved for 329, which was upgraded to 1000 yesterday, this will help me buy the replacement for my wall oven ... Cheapest wall oven with convection is 3600 :-(

Once he got here he was ok, but. He was from Massachusetts and he really did not want to be here in Maine. Choice set one appointment and he claimed he did not get it. Then once he got here it appeared he didn't know how to repair our double ovens and told us it was the circuit board, but that's not what he told Choice. After that when Choice approved the repair it was very clear he did not want to do the repair. He kept trying to talk us into taking the money Choice would have spent on the repair and putting it towards a new double oven, which Choice did not offer. He talked about how hard it would be for him to get to the elements that needed repair, how heavy the double ovens were. It was very obvious that he did not want to repair the ovens.

The technician called to say he was running late and will arrive after the scheduled time. When he checked the dishwasher he stated that the remaining water come from suds dissolving. The solution was to use less soap (currently using Cascade with Dawn additive.) Also to run the dishwasher adding white vinegar to the rinse. This will cut the amount of soap in the drain. I've noticed the reduction in water left in the bottom after following his suggestion.

The technician was professional, courteous, and on time. The warranty company did not provide the accurate phone number for the tenant, but thankfully the technician reached out to me to verify the number. It's important to relay this information accurately. The technician did a great job in relaying information about the appliance diagnosis. It will need to be replaced and glad that Choice Warranty is providing that coverage

The technician was very professional about how he does his work. Explained everything he was doing so I understood what he was doing & going on with the furnace. I have already referred people about him & the company if they need work done on their furnace or a/c unit.

Our dishwasher stopped working. From email to a working dishwasher in less than a week! I am very pleased with the speed and ease in getting our repairs completed. I’ve worked with other companies before and it has never been so painless. So easy!

Our wireless garage door panel stopped working and we were unable to reprogram it to open and close our garage door. The Technician called us on our appointment date to notify us of his ETA and kept us informed up to his arrival. Once he arrived, he reprogrammed our wireless garage door panel within minutes. Code is working perfectly now.

I submitted a claim and within 30 minutes received an email with the service provider information. The service provider then emailed me an appointment time and date with the flexibility to change the appointment time and date. On said day and time, service provider came and fixed my A/C issue. Awesome customer service from Stay Cool heating and air! So glad I bought the Total Plan warranty. It's just 1 less worry in this busy life of ours!!

The filing of a claim was very easy. The response time was the best as it was filed on a weekend. The response repair service was a well know reliable company. As the part was not in stock for the dishwasher, we understood. As really parts are slow and hard to come by this day in age. I got a great deal on the 5 year plus 1 free added year package (pre paid). Transferable to another home or given to buyer of our home, if we ever sold. A+ happy so far.

I contacted Choice Home Warranty about my furnace issues. They had someone out the very next day. My furnace was fixed the next day. The company that came was excellent. Will highly recommend AAA Heating and Air Conditioning Inc. done a wonderful job fixing my fan in my furnace. Thank you.

Mr. ** with Williampower Electrical Services was very polite and knowledgeable and explained what my problem was and what caused the problem, and above all, he did not leave anything behind for me to have to clean up. A very nice and professional young man. I highly recommend him.

Just purchased a home and purchased Choice about two weeks before closing and representative tells me that I am not covered until 30 days after purchase. Never mentioned in the conversations with the company during the purchase or I would have choose another home warranty. Told me that I have to call someone in the morning to explain to me that I am not covered. Told me that they have to make sure all appliances are good; well that would be the same reason I purchased a home warranty. So he ends the call because I had a couple of choice words for him, and in the meantime I have water going on my floor and into my walls to the adjourning room. You know I could see if this was something that I brought into the house, but it came with the house. Thanks Choice for your evasive repair action.

I had no trouble in getting my appliances fixed. The technician was really helpful. The original manufacturer parts were replaced. The technician came at the time promised. He also found parts which failed and suggested exactly what needs to be done.

At the moment, I can not say much as the fridge tech person will arrive in a few hours. Two things seem to be malfunctioning; it is leaking and the fridge will not dispense water. We shall see what the tech person is able to do. However, I was happy that a tech person was dispatched within 24 hours.

The process was seamless. I sent the claim in. I received a call the same day even though it was Sunday. Dustin set up a time to assess the issue. He confirmed the claim. We scheduled a time the following week for the repair. It was done timely and properly. He was very polite and helpful.

The plumber came out to my home at a timely manner. He took the time to explain to me the issues with both of my bathrooms in which was appreciated. I would definitely recommend the warranty service to a friend.

The toilet in one of my bathrooms was constantly running. The plumber arrived on time and completed the work efficiently and quickly. At this time that toilet is running as it should be. The plumbers were friendly, courteous and experienced.

I sent problem email to CHW on Oct 27, 2021, frig and freezer Whirlpool. Not working. CHW sent email appointment for Nov 2nd, with APPLIANCEFIXITS.COM. I felt seven days was too long to wait for tech, talked with rep at CHW. Appointment cancelled by CHW. I waited 24 hours (give or take a few minutes) till next day, before I received another appointment. The next appointment was emailed to me for nov 11th, by A&E factory service or Sears. During the 24 hour period, I was waiting for another appointment, I received many emails from CHW to take a reimbursement and find my own technician.

Glad Choice Home Warranty agreed to replace our broken dishwasher, extremely unsatisfied with the $246 they will put towards a new one. Dishwashing units these days start five, six hundred dollars. Also will take a month just to get those funds!

This is my first time filing a appliance casualty with Choice. I did it online and was very happy with the ease of filing. The repair service response was well with reason and although the repair has not been completed yet since parts were required, have dealt with this repair service in the past, I feel that I will be happy with the outcome although it still remains to be repaired.

I filed a claim for a broken washing machine over a month ago and still have not had it repaired. The first repair company cancelled on me twice, the second one came out, determined the part they needed to fix it then didn’t show up or contact me when they were rescheduled to perform the repair. I feel that it is completely unacceptable to wait for a covered repair on a daily use appliance for over a month. I cannot recommend Choice Home Warranty, service has been unacceptable.

Updated on 11/15/2021: Your company is impossible to deal with. Your service personnel are even worse. Your service personnel were scheduled here today no show no call explaining why no show. I can’t wait around for a no show. Either schedule a service man first thing tomorrow or Wednesday or I will have to look for another company. This is my first chance to use your service. Very unhappy with your service.

The tech came out looked took pictures. We haven't heard a word back about anything, from anyone. I have no clue when or if repairs will be made. I feel like it should be the responsibility of Home Choice Warranty to keep us up to date and informed about what's going on.

The technician from Sapphire pool service arrived on time and quickly identified the problem with our pool equipment. And then proceeded to fix it. He also provided advice on how to keep our pool filtering in good shape. Very helpful!

I have above stove microwave. Decide best Choice warranty for their benefit was buyout which don’t even cover have the cost of low grade same model for one. I got tech that came to house was very knowledgeable and said can be fixed but choice decided not to due to I think they won’t have pay tech to come back fix once parts come.

Technician was great. Very professional but once the claim was submitted to replace Choice denied me wrongfully for a dishwasher that was covered and inspected before closing. It was fully operating and it is a system that is covered under the policy.

Had trouble with my ice maker, put in a claim, less than 24 hrs a Tech was on his way to diagnose my refrigerator. He came diagnosed the problem and told me that it was my ice maker chute bin. He ordered it to be delivered to my house, it came. I installed it and now I’m back up and running. Been with Choice for over 5 years and so far no problems.

Easy claim request through online with follow up. Rob ** from RWJ thorough, professional and go to the extra mile for his client. Is not stopping until the issue resolved. To Choice and your contractors, thank you for all that you do particularly at this trying times of pandemic.

He knew I had a problem as soon as he looked at mine. It was-not Installed correctly. He did. Some work. It is working much better. He was careful to put covers on his shoes. This is enough. Thank you."

Mr. ** replaced our bathroom sink faucet. He called to confirm his arrival time, arrived when he said he would. He was professional, efficient and cleaned up after himself. Any time we have a plumbing problem we would be happy if he were the one to respond.

So unhappy that our claim was denied as the reason you stated was inappropriate and very unfair. And the claim was a very small one, less than $100 for your cost. Would not recommend your company at all for this reason.

The service technician showed up on time, diagnosed the problem, and fixed it quickly. Couldn't ask for a better experience. So much better than the last company we used for a warranty. We would highly recommend CHW to anyone who is searching for a home warranty provider.

Hallway electric light switches were not working which was causing the lights to stay on constantly until unscrewed bulbs. The electrician resolved the issue in about 10 minutes. He was very nice but was mistaken about my service fee. Luckily, he rechecked it and everything was fine.

I did not know that Choice denies all claims where RUST is involved; I guess that is my fault. Sears tech came and saw that the freezer doors track was broken due to rust. The freezer was not defrosting properly and the freezer filled with frost combined with a leak from my ice maker which was replaced by Choice a year ago. My tech had to wait for 30 minutes for Choice to answer the phone while he sent pictures and parts needed. Again the tech waited 15 minutes for a reply that they would not repair or replace. They gave no reason at that time. I appealed the decision and scheduled an appointment to talk on telephone with a rep who said, "We do not cover rust damage." When they saw the tech's pictures, why did they not just say this in the first place? I still have a year left, but I will not renew. The tech told me that they dislike dealing with Choice.

Buzz Services, was very professional and did a great job. The Tech was on time and very professional, I would recommend this company to anyone. If I could give them 10 stars I would. When tech arrived I explained the problem. He knew right away what the problem was and took the time to explain it to me. He was very kind and very clear and very professional at all times, I'm just amazed by how good this plumbing service is because I'm used to very unprofessional people and you can't beat this company!

We just switched to Choice last month. And I have to say best decision ever. I had a claim within 6 hrs I had the technician coming to my house and fixing my problems. Outstanding customer service!!!! I would highly recommend Choice Home Warranty.

My claim was raised two weeks ago for a leak from my guest bathroom toilet which is also impacting the ceiling in my garage, the service order was sent to a provider with whom Choice Warranty partnership was discontinued and until the day of service no one from choice warranty informed the same. Fortunately a representative from the service provider contacted me and informed that they have discontinued the partnership and no one will come to my home to repair the leak, post which I contacted choice Home warranty representative and raised the need to change the service provider to a new one until this point even the choice Home warranty representative did not know that the partnership is discontinued. As a customer when the situation is about a leak in the house which could cause damage to the ceiling and the way the claim was managed did not give me the right level of comfort and confidence.

Very professional! He made sure I knew what was causing my dryer to stop working. He arrived on time and completed a thorough diagnostic review of my dryer and confirmed the issue. Even though the problem is not covered I was still given options. Great customer service!

The electrician was very personable. He checked the microwave and the LED light panel on the stove. Parts have been ordered and should be in in two weeks. Someone will call to set an appointment. I am very pleased with the results.

Great customer service. Claim process was easy. Expedited very quick. I would and have recommended the company to others who have signed up. My recommendation was prior to me having to submit a claim. Thank you! I only hope the service repair is as effortless as filing the claim was.

I had a good experience with everyone I talked to at Choice! The people were friendly and knowledgeable and answered all my question's! The service man was polite as well and explained everything to me! I was very satisfied with the services!

Choice Home Warranty is a excellent company to have your appliance's warranty with. I definitely will renew my warranty with them without a doubt. I have to use them at least three (3). Once for my dishwasher and twice for my stove. They came right out and fix my issues.

Never a problem submitting a claim, quality service. I would definitely recommend them. Checked with other home warranty services and compared to price Choice Home Warranty is the BEST. Believe recently had a kitchen renovation and they were the best.

Working with Derrick was a pleasure. He explained things to my satisfaction on the items I asked about. I would imagine there will be questions down the line, but he was very knowledgeable and fun to talk to. I will tell anyone I can about Choice Home Warranty and I love that there is a referral plan.

I had called to make an appointment I got appointment I could not be home for that day, I did not got another appointment scheduled I got a message saying I can cancel if I want to and get my money back. Why can you just make another appointment date. Thanks.

Not happy tech will not be here until 11-29 2 weeks. Good I do not have a bunch of kids. Have lots of towels and underwear. In the past they came hours after claim was submitted. Agent who set up claim was great. Could I get a discount for the inconvenience. Would be happy with 20.00 off. Please call **.

Our heat didn't come on. We filed a claim and Choice Home Warranty sent a contractor to fix it immediately. Everything was taken care of for the price of the copay. I'm so relieved that we invested in this home warranty.

I called Choice on a Friday to have them look at my Ice make that was freezing up & not making ice. They set up an appointment with Sears for the following Monday between 8am & 12PM. I got many confirmations that the appointment was going to happen. I sat at home waiting & getting the messages until 12 pm had passed. I went on Sears website & got a message that I had canceled the appt due to a family emergency, I had not. I called them & was told that their tech had the emergency. When asked why they hadn't notified me all they could do was apologize & set another appt for 2 weeks later. Choice told me to go find my own tech.

I was very pleased with Steven the technician that came to my home to repair my oven. He was very friendly and informative. I was notified of the day and time frame that he would arrive and I would recommend this company to any of my friends.

The technician you sent out was wonderful. Very helpful and professional. He did everything he could to help us & get our system to work. It worked last year, but not this year when we turned it on, but ya'll turned down the claim to replace it.

Don called one hour to give the time he would approximately arrive. He arrived on time. He was very friendly, knowledgeable. He thoroughly explained the problem. He fixed my machine. I was pleased with his work and would use Don again.

The people that we paid and that were sent to fix the problem were unable to climb on the roof to reach the clean out for the sewer line. We had to call another plumber and pay out of pocket for the repair. When I called back and explained the situation and sent a copy of the paid invoice to your representative (Mr. K. **), he apologized and will be sending reimbursement for our out of pocket expenses. Mr. ** was wonderful. I also suggested that your company no longer use Kintex Plumblng LLC. Evidently as per the technician they sent this problem it happens quite frequently. Your company is fortunate to have Mr. ** as your employee.

Fast and Smooth…Highly recommend Ace of Spades Garage Door Repair. A.J. their technician took the time to explain to me why our door opener malfunctioned and they even came out on a Sunday. Thanks again for the prompt service!

Choice was very responsive to my claims and a technician was assigned in short order. 2 claims in 1 week saved me a lot of $$ had I not had the warranty. I use their service for my main residence and my rental property.

Weather tech llc services were prompt… Tiago was very helpful and provided a quick solution to our upper level unit as to what was wrong. He also gave a tip on how to flush the lines with vinegar and water. Also recommended we use disposable filters. Thank you.

I would definitely recommend him for such jobs. He did a great job and cleaned up behind himself. We were completely satisfied with this company and would definitely use them again.

Waited 4 days for a service guy to come. Everything seemed fine but the service guy canceled service the next day. Choice would not expedite the service and said it would take 6 hrs for a service co to accept the job then it would depend on their schedule how soon they would get to the job. I can’t wait another week for hot water so I’m doing the job myself and suing them for breach of contract.

Outdoor outlet stopped working. I went online to schedule a repair with Choice Home Warranty, the next day I received a Email with a date for the repair. I am very pleased with the outcome, It took less than a week and now the outlet is working.

Technician was very knowledgeable and capable, however, did not show up on time and made no contact with me even though I called him within his arrival window (11am-3pm). He returned call at 3:15 and stated he would arrive 1 hour later. Wasted my entire day!

Time was taken to correctly fix the problem. The drainage flow had been compromised and there was inadequate discharge. Our tech was patient and carefully corrected the air conditioner problem. He was professional as well as efficient. Thank you also for his promptness.

I’m “amazed” that Choice Home Warranty is able to purchase a built in dishwasher with stainless steel interior for $246. Unfortunately the general Public doesn’t have access to these deals and is left with paying close to twice that amount prior to installation fees.

This was the first time I filed a claim. It was for a leaking garbage disposer. The claim was handled promptly and the plumber retained by Choice was extremely knowledgeable, professional and prompt, even coming to the house at 8 p.m. to complete the repair. Based upon this experience I would recommend Choice Home Warranty to others.

I do always like the service and companies you sent out for my repairs but a little disappointed that so far nothing has actually been covered by the warranty. But by using Choice it does save me time to look for reputable companies myself so I do appreciate that service.

Brian from Delta Electrical Solution LLC arrived promptly. The vendor had a great texting system which gave you a 30 minute heads up on the technician arriving and this was great and convenient. When he arrived I showed him the issue. He did about 30 minutes of investigative by checking outlets and switches and found the culprit- an old electrical outlet that was not working and causing so many issues with just our master bedroom electricity. Once he replaced that outlet the electricity was back! It was about an hour or so door to door. He was pleasant and nice and cleaned up as well. Super pleased!!! Will be requesting him again if we have any issues.

Upstairs bathroom pipes were leaking to a downstairs closet. The Technicians from JR Plumbing and Mechanical Services were professional and Knowledgeable. They diagnosed the problem and gave recommendations to fix it. We were able to fix the leaking problems the same day.

Spoke with R. ** and he was very nice and respectful. I explained I had a home warranty with another company and was not happy with that company and wanted to know more about Choice. He talked with me for a while and then we communicated through email as well. He matched my vendor service fee I had at the other company and the quote was even less than what I had paid for the other warranty coverage. I would recommend Choice just on the basis of the service I received from Mr **.

My gas water heater started to leak. Choice agreed to replace it. That sounds great till there they tell you there are charges for installation, disposal, and required building code upgrades. Choice points you back to the installer to answer questions, but the installer was not told the details like make and model of the replacement water heater. They only know it is a 50 gallon heater but no idea on BTU or warranty period. Warranty run from 6 to 8 to 12 years. My existing one is a 12 year warranty.

The service is good. However, the Lowe’s e-card takes 30 days to receive is very inconvenient. I need to replace my stovetop ASAP because we just can’t cook at all. I have to pay out of pocket and not sure what to buy later. It’s an e-card. Why can’t we receive it right away or just get a credit line with Lowe’s when we purchase.

I really love this company, Choice Home Warranty is the best. They got the issue fixed right away. Customer service is great and I had no problems getting through to them on the internet. The company they sent out was great and did great work in an expedited time.

I my was very happy with the plumber that came out to my home. He was professional, knowledgeable, and friendly. I am very upset that you would NOT let the service man do the necessary repairs to my sinks. I have been with Choice Home Warranty for many years. This is the 1st major job that I have had to get done, and you refused to do the work. I will call and speak to a supervisor.

Outstanding and Great. Everything was clear and very understanding. I am very impress with what Choice Home Warranty has to offer and cover with their policy. I will let all of my family and friends know about Choice Home Warranty and what they have to offer. Thank you very much.

I had purchased my home warranty from Choice because I had heard how good you were. When I purchased my home warranty I was told all the items you covered including the garage door. Nothing was said about certain parts not being covered. I am not canceling my warranty with you but I am terribly disappointed!!

My repair call was for plumbing issues as my dishwasher, kitchen sink, and utility sink were all backing into one another. I put in a request and had an email the next day with an appointment scheduled for the repair. It was for a few days out (not ideal) so I called and spoke to Dale the repairman and asked if there was an appointment sooner. He was actually about to call me, and offered to come right then so we would have working sinks again! Great customer service from Dale and quick system set up from Choice Home Warranty. Very happy with my 1st needed service call!

Satisfied with their punctuality and their availability. Satisfied with their professionalism, experience, and their complete attention to the issue. Would recommend to my neighbors, family and friends. Good customer service provided. They carry the parts that are needed the most and responded to our emergency.

I'm losing faith in your process!!! Why should I still pay when the heat would be back on if I handled this problem myself!!! The technician from JL was great, your process stinks. I used to send other people your way...Ha ha ha.

No fuss. Professional and hospitable. Called ahead of time twice. Once to narrow the window of time he would arrive down to 2 hours and again when he was 15 minutes away. The technician understood the process to get approval from insurance before starting work.

This is the biggest fraud of a company I have ever dealt with. I’ve unfortunately been a customer of Choice for many years and can not believe how they process a claim (or refuse to, actually) after paying thousands in premiums.. DO NOT USE THIS COMPANY!! Put the premiums in a savings account instead and you will have the money needed for an appliance breakdown soon enough.. Choice will only steal your money, NOT repair your item, or at very best case- give you 1/4 of USED replacement value- NEVER ACTUAL VALUE!! I have literally been waiting 11 months and counting for them to repair my appliance and when my a/c needed repair (warranty stated it’s covered), they refused the claim and I was out of pocket $600+ PLUS my premiums!! There is a massive lawsuit against them right FOR GOOD REASON. I would LOVE to know how to be a plaintiff!! YES IT IS THAT BAD!

I called as my dishwasher once turned on, never shut off-no matter what cycle was used. If the problem is related to the motherboard, it may need to be replaced. Thus I needed to have it checked by an appliance repair professional. I was very pleased at the quick response I got when I called. Great!

Brad was very knowledgeable and friendly. He explained the process of what he had to do and what needs to be done if this process doesn’t work. This was the second time the problem has happened. He left everything clean and orderly.

Great service, quick response, very friendly staff, great technician, Highly recommended for all homeowners who want to protect their house against unforeseen breakdowns in their houses. I had an issue with my garage door and they managed to do the needful in no time.

I think that Choice should add more things that they could cover in home warranties. Like everything else prices increase and the coverage should increase also. Some people are senior citizens or on a fixed income and cannot afford to pay the $85 service fee and another fee, if the warranty does not cover it.

Miles was very helpful and answered all of my questions. He was clear about what was included in my coverage and wasn't pushy or overbearing, like many of the other companies I spoke with. I appreciate his professionalism. Thank you so much for all of your help.

Resolution Department is patient and understanding. Very Helpful. I had a problem and I was very upset. The resolution department handled my issues and restored my confidence. I'm looking forward to the services. I am Especially happy about the contractor who is giving me discounts on my roof.

Prompt, professional & courtesy service. I filed out my online claim & was contacted within a few hours by the service company, They were here in a week. Ordered the parts & will be back next week to complete the repair. Parts were shipped directly to me. Seamless & as advertised.

Amy was very professional, polite and helpful in assisting me today. I can only hope the actual service we receive under this new plan is as high quality. We were led to consider Choice Home Warranty by the excellent George Forman advertisements, and other personal recommendations.

Dealing with CHW was a great experience. I used to subscribe to another service and the experience I had left a lot to be desired. The response I got from the time I made a claim was beyond belief. I am very pleased and relieved that I am dealing with a company that is dependable and responsive. I won't hesitate at all to pass on the word, they are the simply the best bet for your money and time.

The technician was very informative and explained everything he needed to do. The technician explain that the parts needed to be ordered and explained it may take a little longer with the Holidays near. He was very pleasant. I would say he is a very good asset to your business.

The company they to fix my plumbing was great and I would like to use them again in the future. They are very professional and expert to fix the issue. The only thing is very hard to reach Choice but it was done online.

Cody was very knowledgeable and courteous. He is to return on Monday morning to do the repair. I was so disappointed that Choice refused to pay for the repair of my garage door. Cody is to return Monday morning to actually do the repair.

Called CHW because my heat quit working. They were very fast to get it scheduled with a technician in my area and was set for 2 days later. then the day of the appointment I received a call telling me that they had to reschedule and had to go another 4 days without heat.

Brittany H was a great help! She called me promptly at our scheduled time and was able to assist me with my situation very quickly and professionally. I will definitely refer friends and family to Choice for their warranty needs.

Failure to approve of the hose bib. The leak is from the original plumbing of the house and should be repaired. There is nothing in section F number 11 that apply to my problem. l request that my problem be reconsider.

As usual, it is your policy to deny any claim that might actually cost you money. The refrigerator is 8 years old. I have been a policy holder for most of that time with your company. In the time I have been with you only once did I not have to sue you or threaten to sue you for your efforts to find an excuse not to cover a claim. Every part of that door is stainless steel or exceptionally strong materials except the handle. Normal wear and tear after 6 to 8 years would dictate that the break is a possibility. I would like to speak with your nastiest representative by phone as soon as possible. My cell is **.

Tried everything I know how to reprime my pool pump and it just wouldn’t take. I finally called CHW to have them send out a pro. A week later they were here and had the problem fixed in less than 10 minutes. Turned out to be a broken diffuser inside the pump. Incredibly he had one in his truck. Great job! I would highly recommend them.

Fixing my refrigerator now. He worked around my schedule. He had to order part and is finishing repair this afternoon. Thank you. I have always had excellent experiences with this warranty company. I tell everyone to buy this warranty because of the good experience I’ve had.

The technician was very professional and talked to us about the issue and how it was resolved. He cleaned up after himself and was very helpful in his explanation of what caused the needed repair. I would highly recommend Spin Cycle as a repair company.

The technician and plumbing company were great. The problem with Choice, and this has been consistent, is the delay in time it takes to get repairs done. We have had this issue before. The web portal did seem helpful.

Our shower nozzle stopped turning completely. So it got stuck in the on position. We had to shut off water to the house. I submitted a claim that night. By 12pm the next day they still didn't have anyone to take the claim to come out and do the work. They offered the reimbursement options and I'm glad I did not take it. When my claim was accepted, the plumber appointment was set for literally a week after...a week with no running water? Yeesh. So I called the plumber that had taken my claim for a more convenient appointment time. He was so so nice. He had a cancellation and got us in the next day. The reason for three stars is that Choice tried to get out of paying for the repair and replacement. That is super sketchy and pissed me off. So just be aware, as all companies do, these guys try to skimp out. Kerala, my shower was fixed and I'm glad I have the home warranty. I will probably get it for another year.

Plumber was very professional and knowledgeable. Unfortunately because Choice warranty only gave instructions to repair a clog he could not fix the leak even though he said he had the part to do so. He said he had to get another choice warranty approval that would take 24 hours. Other warranty companies allow for contractors to call them to clear up errors like this. I will not renew my contract unless choice warranty changes this policy.

Mike was professional, thorough, patient. He checked, rechecked, and rechecked again to ascertain the work was done right. Great work ethic!!! He has a customer for life. I would recommend him to the most hard to please customer because they will be satisfied!

I was totally impressed with the repair. I called in for the service, and in no time at all the technician was here to take care of my problem. He was professional and personable and fixed the garage door. I totally recommend this service to anyone.

The OSP technician (Jason) that did repairs to the problems in my bathroom did excellent work. He was very knowledgeable in doing his job! I definitely would recommend his service to any home owner. Choice Home Warranty should be very happy in utilization this vendor. Thank you!

The time that Choice Warranty took to find someone to respond to my home was unacceptable. I understand that this is a busy time of the year for HVAC employees but I had to call numerous times before CW for back to me. The company that did come out was excellent and I have no complaints with their service or the technician that came to my house. I really feel that CW dropped the ball and left me with no heat for over 2 weeks.

First, Steve of Steve Appliance Service was great, but again Choice Home Warranty finds a way to not cover an item. The first was a dryer that almost caused a fire in my house. I had to pay out of pocket for a new dryer. Another time you found a way to not cover. So at this time I'm not at all happy with Choice Home Warranty.

As always Choice Warranty provided a tech to evaluate the problem with our washing machine. It was determined it would be cheaper to replace than fix. Choice warranty offered me $546.00 to be paid within 30 days in the form of an e-gift card to Lowes. This is suppose to be the quickest way to replace my washing machine?? I need the card today...

The service was very prompt and professional. The technician was very knowledgeable, very informative, and very respectful of my home (took shoes off before entering without me asking). I would recommend your company to anyone interested inquiring about a home warranty. Thank you for such speedy service.

First time making a claim, and it was a good experience. The person that helped me was knowledgeable of my needs. Took down all information, and informed me that someone would be in touch with me. Looking forward to the next process.

In approx 13 hrs (the next morning) after I submitted my claim I received and email that an appt was scheduled for later that day. About 1 hour before the appt, I received a call from the technician that he was available and to confirm if someone would be there. I confirmed I would be home and in 45 mins he was at my home. His diagnosis confirmed what I thought was the problem and he ordered the necessary replacement part.

I couldn’t believe the response I received from the one, and only call call I made. Almost immediately I was contacted by the assigned company. They arrived as scheduled and very quickly identified the problem. The technicians were very respectful of me as a senior citizens.

CSR was helpful but seemed to be in a hurry. He interrupted me a few times. He could have been a bit more friendly. He did give me enough information for me to decide to try your service. Can’t say I was expecting much having had bad experiences with two previous home warranty companies.

I have recommended Choice Home Warranty to several people. They just didn't see it my way. It's unfortunate but true. I've been a customer for the last 5 years and I just signed up for another six. It's nice to know that someone out there is going to take care of things that take care of you.

The buy-out offered was substantially lower than my replacement cost. The claims agent was personable and detailed. I accepted her second offer and am replacing the unit. I have top end KitchenAid appliances and was not aware that the contract did cover the similar replacement value.

Courteous on time. Explained his role. Very pleasant. Glad he could help me. Get the process going. I guess that’s it. Still waiting for check so can get a microwave!! Please advise when check will come. It’s been several weeks now.

Checked it out completely and said it would cost more to fix it then to replace it so he informed CHW of his findings and said they would contact me later in the day and they did. And they are sending me E- card to pay for my microwave. Said it would be sent in the next 30 days.

I talked with Amy ** who was very helpful. Explained the policy and the cost. Not sure yet about the company since we haven't had a claim yet. But they sound like a very reputable company. Amy was very patient with us for all the questions we asked. Hopefully if we have a claim the process will be as easy.

It was a blessing that we found Choice Home Warranty when we thought of finding one for peace of mind. True enough one day we needed to call them for our washer and they sent help right away, though we just have to wait for our e-card since our washer’s parts was no longer available and needed to replace the whole unit. Overall it’s a big help.

I was with another home warranty service and was fed up with them. I did some research and decided that Choice was a better fit with lower cost and more coverage. Your service representative, Danny, was very friendly, attentive and patient with my questions.

I have been working with Maurice ** for years now and he so helpful and efficient. I have a total of 5 properties covered by Choice and the one of the main reasons I keep coming back is because of the great service that he provides, give that man a raise!

I bought service from earlier this year because they said they would give me two months for free. Two months into service my AC quit working so I called for a repairman. The first company they set up did not know how to work on my AC. The second company came over and told me and showed me a starter had burned out on the compress and could have burnt up the compressor also. I stayed with him the whole time he was here. Later that day I get a e-mail denying my claim saying I came into the contract with bad equipment even though it had been working fine. I complained to Choice and they said they would have someone review the claim.

Very good job the only thing being the time to get part. The part was discontinued. It was necessary to adopt new part. Serviceman was polite and informed us of the repair. We would recommend the company to our friends.

The men called a half hour before coming! They found it was the drain that was clogged and went on the roof and did what they needed to do! Very professional! They knew what they were doing! I didn't but they explained everything to me.

Was scheduled to come the next week on Tuesday but called and said they could come in an hour or a little later. They came and in no time found the problem and fixed it!!! Very professional and friendly techs. Very pleased with their performance and skills!!

I can not believe my repair was denied. I have had regular maintenance on my heat and cooling system. It went out last week and should have been covered. This is starting into winter and I have no heat. I am going to request a full refund on my warranty with you. Very disappointed!!

Heat do not work properly. First assigned technician has poor communication and we have to reschedule to another company. CHW technician fix issues extremely fast and very professional without hassle not like first assigned technician. Highly recommend his company as knowledgeable. Professional.

Justin ** was very crystal clear and good in explaining the warranty stuff. Very very nice person to work with. I hope there is no hidden cost apart from contract money and co-pay. Maybe over the years I will come to know how your firm is supporting when issues comes.

Repairperson was friendly and helpful. Was an easy fix on my dishwasher and he provided tips for minimizing future problems. He also looked at my ice maker in my refrigerator and pointed out a problem. I will have to file a separate claim.

Technician came and found the problem of the heating system. We called the company and requested to notify us the time arriving at our house, but their office was not helpful and refused to do so. Technician was nice but the office person was very arrogant.

Tech was very nice who came out. Your service team is rude and treats people like garbage. Using "Google" to dispute claims. I feel like after paying for coverage y'all are being dishonest and biased in y'all's evaluation of the situation. Saying things like: "we aren't even looking at the photos, [Your plumber sent], In making our decision". It's very difficult to pay for a service, and then a call out fee, and then have to fight with people who are supposed to help you. I think your service is most likely based on claim denial and the power to dispute/collect by customers being limited. I will not be using your service going forward, I would not suggest you to friends, I will post negative things about you on social media, and I think from top to bottom y'all are crooks.

Excellent and fast repair of my toilet in a timely matter and let my bathroom cleaner then he found it. I would highly recommend this technician for he was timely and explained everything that he did to my toilet and was a pleasant work.

I have been depending on CHW for my appliance repair for a few years. I am using them based upon recommendations from friends and family. I have been mostly satisfied with them since the beginning. I have recently had a recurring repair on a refrigerator that the repairman said I would. He says that it has a restriction in the system somewhere. Well his recommendation is a replacement, but CHW says to repair it again. You're telling me that I am going to loose my frozen foods again. Not happy. Looking for another home warranty company. Don't get me wrong I have been happy until now.

Sam was outstanding. He communicated in a timely fashion and was here on time. He and his helper were informative and efficient. I would highly recommend him and would be pleased to use him again. He handled my issue in short order and I was able to get on with my day.

He was amazing. He showed me exactly what was wrong and told me how it was going to be fixed. It was reassuring to have someone so knowledgeable yet kind and respectful of me. I will be totally happy for his company to do the project.

Technician seemed very thorough and the verdict by Home Warranty was to replace Dryer. Offered $399 at first and then only $50 more and stayed steadfast with that amount. Wouldn't even replace 'equivalent' dryer as I had a steam de-wrinkle option. Luckily Lowe's had dryers on sale and I managed to get a close to original Dryer for 750. So far my experience with CHW has been a less than experience.

Each time that I have reported an issue in my home I received a prompt response! I was also scheduled to see a technician within 2 to 3 days of reporting an issue. I simply love this warranty! I definitely recommend it to my friends and family.

Clothes washer issue. Choice recommended replacing instead of fixing the issue, but did not offer comparable pricing to replace the washer compared to what the washer cost retail in the first place because they claim to work from wholesale replacement cost to a customer that cannot buy wholesale and a price that was about 1/3 the cost when purchased.

I was extremely disappointed with the amount of money I was given to replace my machine. It is barely a third of the cost that it will actually take to replace it. Very dissatisfied. My machine is top of the line with every accessory and feature available.

Mark was great. Explained everything I needed to know and even recommended a few things for the future. He was on time and very friendly. I wish everyone has as great of an attitude as Mark. I would most definitely recommend him.

The intake rep at Home Warranty Company was polite and knowledge. A service company advised of an appointment early the following week. The tech, Eduardo came on time and was exceptional. I had a disposal which had to be replaced after troubleshooting. Instead of tech ordering a replacement which manufacturer was unknown (I had a badger) I offered to provide a new replacement disposal so all the tech had to do is remove the old one and pop in the new universal fitting one. He received approval from the Home Warranty Co to do this and completed the installation flawlessly. This limited another visit and Choice warranty incurred NO expense for the replacement garbage disposal because come contract renewal, they keep track of what the end cost is for this service call and any other during the contract period in order to determine new cost of future contract.

Hi, The fellow who came to my home did an excellent job. He was on time and fixed my garage door fast and cleaned up everything. He was very professional and I would recommend him to all of my friends.

Choice Warranty was very prompt on getting a company to check my heating unit. I requested the same company who repair it earlier this year and they arranged the appointment. However, since I had such a good result on the repair previously, I have this company doing my yearly services. When I called them personally with the claim number, they came out the next day.

The person who helped me become a customer was very courteous and helpful and very patient with me. I appreciate that very much. I would recommend Choice Home Warranty to everyone who is interested in protecting the appliances in their homes.

The repairman could not fix the problem because it was in the electric plug, which was dead and I did not know that at the time. He was very courteous and tried his best to help with the problem. The man who came to service my washer know what he was doing...

Today I placed a service call about my hot water heater leaking and later that evening I received an email from technician that accepted the job with the date, time the technician will arrive. I appreciated the quick turnaround time of info.

The technician Chris that came was great! I was at work when he came but he answered right away when I called and he was great explaining everything to me. He was fast and gave great advice about my heater

Service guy that came was amazing. Choice however has not lived up to your claims. I was told if can’t be fixed will be replaced. I received 249 that won’t even get me the handle of a dishwasher. And now I have to wait 30 days for partial amount for new dishwasher. Won’t be renewing my policy

Shawn gave me a great rate to secure my home over the next few years, being patient and pleasant. I'm hoping that the same attention and customer service occur if I'm ever in a position of need! I will move it to 5 stars after I see what type of service I receive for repairs. :)

After taking my financial info, I did not receive policy info. I was signing up for elderly mother, I explained she could not afford more than month to month. Although I appropriate the savings offered, he then abruptly said, this is monthly payment and hung up on me. Now, my mother does not have any policy info or login info. I was going add my property, but again, he hung. I spoke to someone a few minutes later, and he helped my my policy.

Our claim for issues with our well pump was actioned quickly and technician that came out was very good. Although he had to get preapproval prior to completing job, it all happened within a week which is unheard of nowadays. Very pleased with service received

Josh was really very informative and to be honest I move from American Home Shield which I have been a member for 4 years to come to Choice. Always a big deal for me to make switches but he convinced me that it would be a better deal for me and at looking at all things that he was talking about definitely I definitely I think it's gonna be a good marriage. Thanks Josh

Very good service technician from Sasserman Co. They replaced my kitchen Sink Food Disposable. I would recommend Choice Warranty to anyone who needs protection for their home. This was my first claim since becoming a member with their service. You never know when an emergency might show up in your home. Thank you, Joan :)

Great service and great timing ⏱ - I loved how fast you respond to our needs. Wonderful service and the contractors you work with. I like the people that worked on my requests. Please use them next time I need assistance.

I called in a claim on my dishwasher and the next night found out my oven wasn't heating. Called that in and was able to schedule both repairs at the same time. Customer service rep was easy to understand and took care of everything.

The technician named Stan was great, and I appreciate his service, however I will not be renewing my home warranty with CHOICE when it expires. The claim has 2 issues that are plumbing related but you all are still trying to charge me an additional service fee, and the plumber is able to fix both at the same time! I also called in September and a plumbing issue was not fixed but I still paid the service fee!

I am very pleased with the repairman. He was great! HOWEVER, you deciding a part cannot possibly break on its own is NOT TRUE. That fact you denied that the latch broke from use is just not true. It worked and then didn't work. There was no incident that caused it to break. It must have broken during the wash cycle. If you decide to do the right thing and replace the detergent door, I can amend my review.

I reported a plumbing leak in my basement on Thursday morning. The next available appointment was Monday 11 A- 3P. After agreeing to that I realized I had a medical visit in a neighboring city during that time. NO ONE AT CHOICE provided me a claim number nor a telephone number for the plumber. After MULTIPLE calls I got the number and rescheduled for Tuesday 12p -3p. He arrived late BUT he fixed my leak. It makes it harder to stay your customer with response times like this. I have had both shoulders and a knee replaced and my wife is disabled and bedridden. I cut off the water at night to minimize the leakage. ALL IN ALL, not a pleasant 5 days.

They mostly find a reason to not repair! Not much help, can't find anyone to discuss except sending messages. Once they reject a claim, no change even if rejection was based on faulty information that is not accurate. Waste of time and money. I will not be using in future and will consider other options.

I initially wanted both a dryer and dishwasher repaired, however a friend offered to give me her dryer, so I cancelled the order for dryer repair. Unfortunately I had ordered both repairs the same day, and even though they were different numbers, when Choice warranty cancelled with the repairman it sounded as though everything was cancelled. Thankfully when I called him, he was able to come and take care of the dishwasher problem. He was very efficient and polite. I would not hesitate to recommend him.

I was informed I need a new thermostat, thank God nothing more. Now hopefully I won't have to wait too long for a replacement. I know from past experience that this may take a while, maybe someone will contact me soon. I'm just thankful I have this warranty to see me through; especially with the hard times our country is going through.

Claim denied. Customer Service unable to help. Assigned to a Case Manager who never reached out to me after leaving an email and voicemail. I was left with no explanation just a denied claim. Communication is awful it's been 4 days not a word or email from anyone.

We are happy with the service we received and the contractor sent out; however, it would be nice if the contractor contact you before they schedule the appointment. The original appointment scheduled did not work with my schedule and I had a hard time getting in touch with them to reschedule for another date. Other than that, we are happy with the warranty company and the contractor.

The repair person came and was able to get approval and replace the disposal in one trip. Danny from Rental Fixers was in and out in no time. Choice Warranty has great repair people which helps the process go faster.

This is the 3rd time I had to get repairs done with 3 different appliances and notes and service representatives didn't convey necessary information to the repairman. I'm still with the company because I believe it will rectify their business shortcomings and build better customer care and repairs should need fixing every 3 - 6 months if it was done right.

Edwards Plumbing was very professional and very knowledgeable. On time and very polite. Would recommend Edwards for all plumbing jobs in their designated coverage area. The representative from Choice was very helpful, some confusion with dates and times but eventually got straightened out.

The technician was knowledgeable and friendly. He tried several things to make sure he hadn't missed something. He understood what I wanted. In the end he was able to resolve my issue. The arm on top was defective and he was going to order another one.

I called Choice Home Warranty, to file a claim, the power switch to my garbage disposal was not working.. They scheduled an appointment for me and the electrician came to my home and repaired my switch. it only took a few days and I am completely satisfied. Thank you.

Had an issue with my hot water heater, and the first guy that was sent out was arrogant, and talked very bad about y’all. Reported that it looked like I did something. Had to go to supervisor to get it approved.

I just had my first service call with Choice Home Warranty. I had been an AHS customer for more than 20 years but grew dissatisfied with many aspects of their service. My phone call was quickly answered by your agent (who communicated beautifully over the phone…a rarity with AHS.). Within an hour I had an email stating that my order was assigned to Performance Mechanical and someone would be at my home between 7-11 the next morning. At 8:30 Anibal ** arrived and at 9:30 problems were resolved. Mr. ** was clean (wore booties), professional and very informative as he did his work. I’d like to commend him. Overall, a very positive first experience with all aspects of your company. I am already recommending you to my friends.

My freezer was working when they came but wasn't when they left and part they ordered was over a week out. Luckily I did a master reboot and freezer came back on or I would have lost everything I had in freezer. I hope it continues to work till my part comes in.

The claim was approved for 2 garage door openers but the company was only given $310 for the entire job - according to HomeGuide, the average total cost to install a garage door opener is about $250 to $500. As you can see from the claim- both garage doors were approved but the repair company claims that they were nicely asked to reduce the price in order to get the claim approved. They say that you normally pay $250 per garage door – is this true? This should not be the case. We were told that any electrical item that was covered would be replaced with a comparable items with similar features at only a $65.00 charge to us.

I highly recommend Choice Home Warranty. Each time I need them they are there quickly and send quality technicians to come out and repair my problem. I am very satisfied with Choice Home Warranty, and I will be renewing my contract when it comes up in several months.

i had a pleasant experience with Cynthia. She explained in full details about the best plans and value for long term savings. The cost of repairs are going up and with new technology it was worth it to take advantage 0f longer term rates.

Only a month after moving into my new home, the lights and outlets in one of my bedrooms stopped working due to a bad breaker. Luckily, I have a home warranty through Choice Warranty. It was very easy to schedule service on the website. The work was scheduled immediately, and I was only on the hook for the $65 service fee.

I just expected it to be fixed when he came out. I have no heat I have a 96 year old mother living with me and I didn’t think I would have to wait until November 22 to get it fixed. It’s almost a full month. I really didn’t expect that he was here less than 5 minutes and charged $85 and never fixed the problem. That’s hard to accept. The temperature is supposed to be in the 30 over the weekend. A little disappointed.

The technician from Feniv's AC came and he was very professional, he knows what he was doing. I have a problem with my AC unit was not running very well. The service was fast and accurate, very nice. I love how Choice handle my claim too.

The exclusions associated with the determination of replacement for hot water heaters are constructed to deny valid claims of replacement. You advertise if a major appliance cannot be repaired it will be replaced. I have a technician report from your technician that the water heater needs to be replaced. Et the claim was denied.