Choice Home Warranty Reviews

See above subject line. Great people to deal with, fast response, I would recommend Choice to anyone who asked. Sears guy was prepared, business like and cleaned up after he inspected the Fridge. Explained in detail the next steps. Really good service all around!

My garbage disposal was leaking. The plumber from CHW was efficient and arrived early. He tested the dishwasher for leaking. He completed the job in less than one hour. I am extremely glad I choose this home warranty for my townhouse. I plan on keeping this company and look forward to continuing with my warranty. Thanks for great service.

Davis Appliance could not have been any more prompt and courteous. The operator for the company has talked to me several times letting me know exactly what was going on and the time they would be here. He also called today to make sure the AC unit is working properly. That has made a huge impact on me. These people care about the customers and their jobs.

My refrigerator went out which lead me to file a claim, and they sent out a tech right away. They were quick to approve my claim and make a generous offer. Working with Lydia my claim manager it was such a smooth and seamless process. I would highly recommend them to all my friends and family.

Called and reported, waiting on technician to repair it so I can get hot water. I am hoping to hear from them soon as it's getting cold in the mornings. It dropped to low fifties. It's coming up to a long weekend so I hope I can get it fixed before the weekend.

When plumber got here he took picture and forwarded to Choice.... Choice informed him they would only pay $20.00 towards the unclogging of drain.... I had to pay $150.00 out of my pocket.... This is ridiculous/... There is no reason this should not have been approved.... Sinks get clogged all the time.... The were no rust, bad pipes etc.... You advertise sink unclogging as a service you perform.... Also I have the better plan... What is the reason it was not approved????

Technician is great, but your warranty service sucks. I will never recommend Choice Home Warranty to anybody in my life. I have had other warranty companies much easier to work with. Seems like the only thing your company wants to do is deny claims.

Our hot tub equipment wasn’t working, the technician showed up, on time, explained what the problem was, very Courteous, took care of the problem. We recommend the Choice Home Warranty. We will have no problem recommending the Technician nor the company.

Highly Dissatisfied, with the way my claim was handled. As of now I can't properly close my garage due to the fact of faulty equipment I have and CHW refuse to repair. So yes I'm highly dissatisfied with way my claim was handled.

Right rear gas control knob was not moving making the burner un-useable. 1st team sent did not know how to correct problem. Rating zero. 2nd team sent the next day know what had to be done and procced to correct problem. Control knob is working great and we have been using the burner for over a week. Rating is 5-stars.

If there is any rating less than one star I was willing to give it to you. I’ve been treated badly. The representative from sales was talking to me in a way as if my contract with them is a charity work from their end. I think they are giving me money it’s not that I giving them business. It was horrible. I really don’t like it and to be honest I will try to search around to find somebody that gives a better prices and at least respect their customers.

Technician was prompt and efficient. Explained the problem and how to fix it in the future if problem happens again. I had no ideal what was the problem nor did my husband and another plumber would have charged us an excessive price!

The plumber called before he was to arrive, he was friendly and professional. I felt that he was very knowledgeable about the repair. He located the problem and he had our disposal working perfectly. I would use this plumber again. Thanks for the good service.

I had to use their automated system about my water heater. All I had to do was answer a few simple questions and within a short amount of time, they had my claim open and was searching for a Technician to come out. The only thing I had to do on my end was call. Thank you so much!

Amir is so awesome. I’ll use Him every time. He always fixes everything and very professional. He is always on time. Answers all my questions. He is very honest about what is wrong with anything he fixes and I appreciate that.

We had a claim but without any call, our garage door got repaired. The claim filing process was bait and technician worked very well to get approval for change in parts. I would recommend it to anyone who want to have peace of mind for damaging in appliances and other things.

Customer service with CHW is awesome. BUT the contractor that came out to fix my issue was not a good experience. Would never recommend. When I called CHW I was greeted on the phone with a polite CSR. Maybe CHW can let the contractors know communication with each customer important.

I was extremely pleased with the service I received on my Maytag washer yesterday. The gentleman, Roscoe, was quick to diagnose the problem. He got the part and fixed the machine. He was a pleasant person and I learned that he served our country in Afghanistan. I thanked him for his service to our great nation!

We moved into a new house and slowly started realizing that some appliances and fixtures were not working. Choice warranty has an easy to use website and great phone customer service that gets you a repair person quickly and efficiently. However every repair or diagnostic will cost you $65 and when a replacement is approved we did not know that we had to wait 30 days to receive the money (in an e-giftcard form which should be instant!!). We are now stuck waiting a month to get the money for a new washing machine so we had to pay for it ourselves and will have to use the reimbursement towards something else when the e-giftcard arrives) because we needed to wash clothes ASAP!! It makes NO sense at all that you would have to wait 30 days to receive the replacement cost especially for urgent everyday appliances that you need to use right away!!

The young man who came out to fix my sink was awesome. Everyone at Choice is always very nice, They are quick to get someone out to help. We have recommended Choice Home Warranty to our friend. Thank you for always helping when we need it the most.

I requested for my new claim, Sorry I didn’t get your name but thank you for your professional service!! Also I truly appreciate she repeat all the detail and making sure everything is collected my new claim. You would think this standard for customer service but it’s not.

I was told I had 30 days to cancel; can I please cancel this warranty? My realtor was already doing this through our closing and I jumped the gun buying myself. We will end up using your services but need to cancel the contract we just purchased yesterday.

Toilet won't stop running. Appointment set with Affordable Solutions Heating & Air LLC from 11:00 to 3:00 on 10-6-21. When no one showed up I called company. They said they would check with the tech and call me back. They did not call back. The voice mailbox was full when I called them. Called again today and got the same story about calling me back. I cancelled the work order.

I waited all day for the first appointment and they didn’t show up. I called your company and they said the appointment had been changed to the following week. I wish I had known. When the guy did come out everything went well but I wasted a day when he didn’t come and nobody informed me.

Company came out within 48 hours and quickly fixed problem. Technician was extremely nice and personable. He answered any and all questions I had. Repair was relatively simple and he completed in a timely manner. I highly recommend Henry with Haugstad and Choice Home Warranty.

Call in to report issues with ice maker/freezer for not opening. After two weeks I have been left in the dark. Upon checking email mail with no phone call… I just happen to check email and discovered appointment on 10/04/21. I missed an entire day from work, NO appointment with service repairman. So right now I don’t feel I am getting good services. I did however, contact repairman. Parts are being order which no one knows when they will be in due to back order. I am a diabetic and I depend on my frozen vegetables to help me stay on course of eating right and this is really affecting me in more ways than one.

My refrigerator broke down September 8th morning thereof. I have made a minimum of two calls a day trying to get somebody to come out and fix it. The results where two technicians were supposed to come out, nobody showed up. Third guy came out and now I find I have to pay another hundred and $46 due to a hidden clause in your contract. It is now October 7th still have a broken frigerator. I've had multiple calls with The Resolution Team. I have been lied to multiple times. I know schedule of repair. I have had to cancel my vacation that was set for October. I'm probably looking forward to canceling my trip to Atlanta as well. Everybody at your company says, "We're sorry for the inconvenience." you try living without a refrigerator for a month. My better half requires refrigeration for her insulin due to your bad service

The technician was excellent; very professional and thorough. He was better than Choice itself in that Choice set an appointment for two days out; he called me the next and set an appointment for that same. He was on time, knowledgeable and very efficient.

Have the home warranty, my washer went out, contacted Choice, they had a tech out in an hour. Diagnosed the problem and now are replacing my washer. Such a great company with excellent communication. Very fast, efficient, and effective! Great company!

Choice responded quickly with finding a company in my area and service took place as soon as the company that responded to the request was open. Choice kept in contact to make sure I was reminded of the appointment time and then followed up with reminders of next steps if needed. Thank you Choice!

Was not correct. Said the wiring had to be traced. The wiring in the fan had to be looked at and fixed. The light fixture on the fan flickers. The fan itself the blades work fine. The electrician is looking at the claim. I need a case worker to talk to.

I needed a clothes dryer plug replaced. BW Electric didn't show up for appointment. Got rescheduled and BW called and said I must move dryer. At 70, I can’t. Choice reassigned and Medcalf Electric came same day! Russ with Medcalf is awesome! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

The day after I signed up I opted to cancel. Was told it was no issue when I signed up. The policy would not even be effective until Dec 15th, so more than 2 months before even started. During my attempt to cancel the policy, the person kept trying to sell me a policy. I kept asking to please just cancel and refund my money. This went on and on. Now told it can take 15-30 days to get back over $1500 that took only a day to take from me. Bad business. I’ll never recommend this Company. Pressure sales tactics, etc.

Too many phone calls. Once you Google home warranties and add your information, you immediately start receiving phone calls 3-4 times a day. The representatives are pushy, talk too fast and will not let you receive the policy to review prior to making payment. Although I took the policy, I am reconsidering. My husband was not happy with my decision to take out the policy.

It's is very difficult to contact with assigned case manager. Choice refuse to cover the items that are listed on the contract. Warranty list clearly indicates that AC condenser and evaporator coil is covered but Choice states that the customer is responsible for it.

Ended conversations with Rob, after talking to Daniel, Both were gentlemen. Found me the best deal, I hope. For continued coverage with the warranties. Hope all my problems will be solved, with this same treatments. However, had another phone call from a lady to tell me about Choice and after I told her I had purchased a plan, she said thanks and hung up, Please take my name off the call list, I get enough spam calls.

We put a claim in on our air conditioning unit in mid September and it was assigned to Columbus Heating and Air. The unit had stopped blowing air into the house. Columbus Heating and Air stood us up multiple times using the excuse of bad weather, which wasn’t the case at all. When he finally showed up he spent a couple minutes at the outside unit and then told us it was completely out of Freon, which had just been filled the previous month. He said he was going to put in a request for a leak check. Whatever he put in was approved and we went through the process again of him pushing us off. We ended up troubleshooting the issue ourselves waiting on this guy and had cool air blowing in the house again but still wanted it checked just to make sure nothing else was going on with it.

Matt ** of Hawkeye Appliance Repair came out to fix my range. He knew exactly what was wrong and knew how to fix it. He was extremely professional and efficient as well as on time with fixing my range/stove element. I would highly recommend him.

The technician was very competent. He explained in detail what the problem was. He was patient and accommodating, respectful and personable. I will recommend him and CW to my friends. My only issue with Choice— and this happened twice- is their error or carelessness in noting my address. They mistook it for OWINGS MILLS. I live in OWINGS, which caused a delay in the service. Other than that, everything is on the up and up.

My claim was rejected for a tiny technicality and then being told I have to wait 2 weeks to get a call back from the case manager is completely unacceptable. After 14 years of paying my policy I would expect more support from this company.

Garbage disposal was installed on the first day. I had a problem afterwards and the mechanic returned to correct it. I appreciated the service that was provided by both Choice Warranty and the Repair company. Thank you. If you need to reach me you may do so using the information that you have on file.

He explained what was the issue with the appliance and was early to the appointment. He told me what the next steps were and also made sure that I didn’t have any more questions or concerns. Now I’m just waiting for parts to come in or replacement.

They did a great job in fixing the washer. They were professional, quick, and thorough. There was something wrong with the draining hose. They replaced it and it works great. Thank you so much- really appreciate it! I would recommend them to others.

The tech was very knowledgeable and knew how to fix the problem. He took care of it in a very timely manner and checked it over the air conditioner to make sure all was right before he left. He found that it had a bad capacitor which he changed out. The air conditioner really work great now.

You sent out a representative the same day to repair our dryer. He did not have a part he needed to fix it. We are now getting emails that it will be approximately two weeks before our dryer is fixed. And the part is located locally here in Houston. We could have gone over and picked it up ourselves had we known. Also on our last call to get our closet light fixed the serviceman said he could not fix it as Choice would not pay him. Unbelievable that Choice won't even fix a light that's out! I put a new bulbs in myself and fixed it!

Great Service! Very nice guy, lots of knowledge. Explain everything he was doing. I would recommend to all my friends. He’s just an all around guy that knows his business. Oh forgot he met you with a big smile. Very confident.

Contacted Choice Home Warranty about an issue with my washing machine via their web page in the early AM. They had a service scheduled for the same day. Service man was very knowledgeable and quickly diagnosed the issue, ordered the part which arrived the next morning and came and installed the part that day. Very pleased with the service and prompt response.

While I have not had to use the service yet since I am new, the customer service by far has been outstanding compared to my previous warranty company. They were very helpful in understanding what I was getting and very friendly. I am receiving better coverage with better pricing.

The representative was patient and explained the warranty and what it covered. He also answered the other questions I had. Best of all, he told me about the total yearly cost and the specials, plus the senior rate, to save me money.

Technician from Philips overhead garage and locksmith arrived on time. His office had kept me informed of his arrival time. He heard problem as I described. He checked several mechanism of the garage and the opener. Problem was fixed in about 30-45 minutes. He demonstrated and explained the maintenance routine to keep the motor, rail and springs in good condition.

The first company you sent, Hooked Up, was TERRIBLE. The second company you sent, Anderson AIR, to actually fix the problem was very good. They answered the phone. They came when they said and so far the problem seems corrected. If I ran the world, Hooked Up would be unhooked.

I placed a call regarding our refrigerator not cooling. Within one day someone was scheduled to come and check out the problem. In the interim I had place a call to another appliance service who came out to look at the issue. I called Choice Home Warranty and explained the situation and they cancel their technician. They were pleasant and helpful. I was very pleased with them.

Jim was courteous and honest. Not only that, he followed COVID-19 protocols to ensure our safety. He answered the questions I had about the repair and the state of my stack. I had to call him for a follow up and was given the additional information.

James ** was very helpful in getting the information I needed to purchase a plan. He was prompt in communicating with me, and provided all the information I needed to make an informed decision. I was very pleased with the service I received.

Easy process to file a claim (all online) without human intervention. The technician that was sent out was excellent. Diagnosed & fixed the problem quickly. Was a painless process overall (not a stressful matter as I've had with other Home Warranty Compay I had in the past.)

I noticed a malfunction with my oven on Tuesday evening while trying to make dinner. I knew it was something beyond my own ability to tinker around with at home, so I made a note to call CHW to file a claim first thing in the morning. After speaking to someone on Wednesday morning to file my claim, I was shocked to learn that a technician would be coming to my home in a matter of hours. By 2 PM that same day, everything was fixed with absolutely zero hassle. So grateful to have this service!

Spoke with a Choice representative named Jacob. He is very knowledgeable and is able to quickly sign up people for new policies and for renewals. I have a condo that's protected with a Choice Warranty policy, and I just arranged to have my son's condo covered with a separate policy 3 year policy. It was a birthday present. Thanks Jacob.

The Tech came to my home and knew what the problem was and did not take him long to fix it. I will tell others about the service that I received from Choice Home Warranty. The repair of my washer and the time to complete the work I am impressed.

Called in because my pool motor was making a strange sound in cutting off. If you found a pool you know it doesn’t take long in the hot summer for a pool to turn green if you can’t run your pool motor. I wonder why I have this service. If I can’t get service with my AC goes out will it take them up for you to get out here I’ll diversification in the heat. I know I live in the country therefore people don’t wanna come all the way out here. I don’t know if it’s because of the pay. I have had you out here before and I know when they get here they have to wait two or three hours maybe four hours for a response back to fix the item which that’s four hours I could be doing something else besides sitting in my living room making small conversation. Then they have to locate the parts.

Had someone from Bustamante Doors come and service our garage door. He was kind, professional, and really great and well informed. Thank you - very happy with service! This is the second time the same technician came out and he was great to work with!

I can say on this claim the appointment was set up quickly and the technician came to the house as scheduled. Once he got the approval to do the repair all was done quickly. The tech did state that the part was definitely defective but he needed ok to do the repair and sometimes these were hard to get. I was lucky I got a quick repair.

The electrician that helped us was very professional, helpful and quick. He figured out our issue immediately and had us up and running as quickly as possible. He handled our issue with Choice Home Warranty and now my electric is on point.

During our annual furnace inspection the technician found a small gas leak in our furnace. We submitted a claim to CHW immediately and the designated service provider arrived at our home several hours later. The repairman was very thorough, explained and showed us where the leak was then made the necessary repairs. We are grateful for the immediate response and excellent service!

The guy was courteous and fix the problem in ten minutes. He said that there was nothing big so he cleaned up the disposal and it works now. I hope every engineer was like that so we old people don't fall for their rackets.

I went with reimbursement offer. I got someone to come out and fix the problem. We had to turn off water to entire home and could not wait till Friday for their appointment. I hope that I get my money back for plumber's visit.

The Tech was very professional and very informative and very helpful to me and I still need to know if y'all are going to call me about repairing the leak. Please let me know asap. I highly recommend this tech because he was very helpful.

My dishwasher was not draining properly and I made an appointment through CHW website. I received a response and an appointment within 24 hrs. Technician arrived on time and very quickly diagnosed the problem, fixed the issue and explained the guarantees associated with the service. Great Service!

The technicians sent were great; however, the estimate to repair the refrigerator was high so Choice required a second opinion and when that was a similar quote denied coverage stating lack of routine maintenance was at fault. If you have older appliances, I would not use their service. We have used Sears Home Warranty and never had an issue.

The tech that we had was very helpful, friendly, and good. He arrived on time and once he determined the problem, he had the parts sent to my house the same day and he returned the same day to complete the repair.

Tech was efficient, fast and took care of problem in 10 min. He wasn’t particularly friendly, but it was at the end of a hot day!! He was very polite. We are very satisfied with Choice Warranty and would highly recommend to others. Your service has been fantastic!!

Getting the claim assigned was a nightmare. However, the technician that was finally assigned was completely professional and very informative… I would recommend him more than I would recommend CHW. Just being honest… To say that CHW couldn’t find a technician in our area of over 200,000 people, only to discover that they do their search by the customer's zip code is certainly a lack of innovation and forethought. How about searching for it by the customer's city and/or “certain mile radius” of their address so as to accommodate the customer's request. Please be more adaptable to the technology that’s been available for years now in order to increase your positive reviews by your customers instead of losing them to your competitors. Thank you.

Easy, convenient, hassle free. I've already referred this company to several people. I made a claim and within 72 hours I have an appointment scheduled. No long hold times. Once I spoke with the representative she was very friendly. I am looking forward to having my appliance repaired/replaced.

The technician arrived on time. He was neatly dressed. He was courteous and knowledgeable. He provided options for repair. Additionally options for repair or replacement. We chose replacement which was the best option. He provided all the warranty information. Would definitely recommend.

Accent was very heavy. I use VAs in my business and insist on a C level English level or better. Nothing worse than getting an operator you cannot understand. The client (me) thinks the company does not care about my experience and is doing this as cheaply as possible.

Claim process involves unwanted steps which delays the overall service and that too end up with denials. So owner should be ready with backup option in case claim denied in the last hour to get the things right on track.

I contacted Choice Home Warranty and the next day someone was here to repair my air conditioner. Gerardo was here on time, very knowledgeable and very nice. He took the time to explain everything to me. Based on my experience, I would recommend Choice Home Warranty and Gerardo. Thank you for great service.

Placed the claim on 9 25 21, 1st technician on 10 2 21 never called or showed up, tank now overflowing into my yard. 2nd technician with different company was assigned showed up. Fixed my system but CHW did not pump the system which they were supposed to do. VERY UNHAPPY WITH CHW AND TH.

Henry from Ace of Spades Garage Door LLC was wonderful. The company was great about keeping us informed about arrival times and Henry was able to arrive early and quickly diagnosed and completed the work. We appreciate his help and would recommend the companies services.

Delighted with the recent service on my dishwasher repair. The whole process was very comfortable from opening the case to the timely repair. The customer care was very patient and eager to help, the technician was knowledgeable and could fix the issue. Highly recommended!! Absolutely no Hassle! Keep it up!!!

On time, knowledgeable, resolved my problem. Would recommend and have passed on your name and phone number to many others and they have signed up with you folks. Great organization, keep up the good work. I shall continue to boast your name to my friends.

Talked with Seth ** and he was very thorough and explained the coverage very well and professionally; he wasn't pushy and wasn't doing a hard sell. I also really liked the quality of their reminder text reminder of the callback time 10 minutes before the call and your ability to reschedule, or opt out. Just signed up today and waiting for the package I signed up for.

I don’t like being pressured. I understand that the gentleman was only doing his job trying to sell as many policies as possible; however many people are still affected financially by the pandemic and cannot afford to pay for multiple years upfront or within the next 2 months. If the client tells you that they would prefer to go year by year, then please respect it and understand that there’s a reason for their decision. Even if you think you’re giving them a deal. I work in customer service and even though my boss wants me to sell as many Vaccines as possible, I try to respect the customers’ stance whether it’s financial or their personal belief.

I was extremely pleased with the technician and his knowledge in replacing my leaking faucet. I would recommend him to anyone and would certainly use his services again. The time involved in replacing the damaged faucet was nominal. I would recommend this technician to anyone and would most certainly use his services again. I would rate my experience as “Excellent “. Thank you.

I am disappointed as I put in a ticket late Monday afternoon and as of 8:14pm on Tuesday I have not yet been contacted. My air is now cooling but I am unable to change the thermostat setting. I would still like a service visit on this Trane thermostat.

It states right in the policy that filter system is covered but your people just keep jerking me around. They just try avoiding to pay for the replacement. Quit playing games and live up to your contract. Get the job done before the pump burns up trying to keep up with the leaking water. Do your job!!!!

Easy to call in a claim! Let's see if it is easy to get my dishwasher fixed! Will give another review when that time comes. Hope they can get a repair man here soon and that this claim is finalized soon! THANKS.

Quick response to set appointment. But I think it could be faster on the repair side. The repair people were fantastic. As soon as they arrived they went right to work then were professional in performance and appearance and behavior.

Worst home warranty company we had ever had to deal with; made a claim in February, multiple technicians visits, didn’t fix it, replace it and total lack of communication, we did everything we were told to do and they still won’t do anything.

The TPM Technician was very knowledgeable and he did a fantastic job! His analysis was spot on and the recommended solution worked perfectly. Our plumbing issue has been corrected. I am thankful to CHW for your prompt review and reply to my claim.

Once I placed an inquiry with warranty company there was a technician scheduled response within 24 hours with the technician scheduled shortly after that. I like how you can communicate directly to the technician versus the warranty company by way of the technician. The most recent tech was a little abrasive with trying to tell me my warranty won’t cover things but that isn’t his realm to understand. Not to mention they covered it as normal. Nevertheless the service was speedy and prompt which is all I needed.

Wayne assisted me today with obtaining my new policy. He was very informative and gave great customer service. He gave me all the necessary information needed for me to make an educated decision. I would absolutely recommend Choice Home to a friend.

Technician was very competent and very knowledgeable about our refrigerator problem. He is scheduled to return later this month and install the parts that were ordered. Thank you for recommending him for our service call and we look forward to getting the repairs completed on our refrigerator.

My name is James ** and I live in Stafford, VA. I am one of your satisfied Choice Home Warranty customers. I'm sending this message because my feedback link expired (my fault). First, I grade your company 10 and recommend your services to friends and relatives. This rating is based on your quick response time in the few instances where I have filed claims and next on the quality work provided by the workers, technicians and companies referred to me for services.

We have had two problems since I signed up with Choice. I found the company extremely efficient. The website is very clear and efficient. After I enter the problem, the next morning I get a message and there is a contractor ready to come and fix the problem in a reasonable amount of time. I hight recommend them. I wish I have switched to them much earlier!

My dishwasher wasn’t draining after the rinse cycle. The service guy came out but the dishwasher drained for him. He started it and it drained. So he couldn’t do anything. But since then it’s starting to not drain after the rinse cycle again. Guess we will just live with it.

I had a great experience with Judy... She was knowledgeable, filled out the forms, submitted them, took my information promptly & quickly... She did a great job! We are looking forward to working with the companies who are going to fix my appliances & air conditioner...

The plumbers showed up and surveyed what the job was going to take. They contacted Choice Home Warranty and within 15 minutes were working on the problem and continued to work until system was draining correctly. If I have this problem again hope to get the same crew.

I was very impressed with the Technician that came out to my house. He was very knowledgeable. He was also very respective of me. If I ever have another plumbing problem, I will request him. After he left, I realized I forgot to ask a question, so I called the shop back and Matthew answered my question. I will use this company again.

After having two different garage door repair companies assigned to the claim not show up, it was a pleasure to see Cooper Garage Door on time as promised. They fixed the broken spring on our double garage door and did so in a timely manner, less than 1 hour. Thanks!

Great experience with the technician from Appliance Express. He was very personable, got the job done quickly, and explained exactly what needed to be done. Just waiting on a part, which should arrive in a couple weeks.

The time response was great. The repairman was great and very helpful. He recommended it needed to be replace. This was handled quickly, but the bad was when they suggested the replacement it was not a smooth transaction. They do not replace your brand or color to match what you have. They gave me a choice of a lesser model than I had. If I wanted my brand and color I had to pay out of pocket plus to have it installed which the amount they suggested only paid for installation not the appliance and this was my first claim I've done. Not sure of renewal at this point. I would think replacing with quality would cost them less in the long run. Just my opinion.

Got offered an amazing quote! I’m a first time homebuyer so was kind of hesitant but the customer service was phenomenal! Will definitely recommend Choice Home Warranty to all friends and family!! Richard was a fantastic agent and Alexia made my experience even more better!

Mitci Plumbing owner Dimitri immediately went to work - he figured out the problem(s), (we had 3 different plumbing issues) and fixed all of them extremely fast! He was in and out in about an hour. Left no mess and made sure everything was neat and clean. I highly recommend Mitci Plumbing - would use him again in a heartbeat. :)

Visit scheduled for 3 to 8 on Monday. No one showed so I called and was rescheduled for 7 to 9 on Tuesday. No show so I called and he was on his way. I told him what I thought was the problem (drain stopped up). After some other checking, he opened up the drain and the compressor kicked in. No further repair needed.

My washing machine was leaking. Repairman came. Told me it was the transmission. Probably going to need a new machine. Was not cost effective to fix it. I was told it would be about $700 to fix it so Choice warranty called me back and told me they would give me $343. I told them it was impossible to get a washing machine for $343. Choice warranty specifically States if they cannot fix your machine they will replace it.. They did not stand by the word. Beware of choice warranty.

I was really disappointed with the service I received. I will be canceling my membership. None of the services I signed up for were delivered. If I would of know this beforehand I never would of sign up for this home warranty.

The technician did a great job. He was friendly and knew what he was doing. Prior to arriving, he stayed in touch letting me know he was on his way. I’d certainly have him back for my plumbing needs! Thanks Choice Home Warranty! This was the first time I needed you and I was very pleased!

The scheduling, however, was not great. Apparently, Choice kept scheduling without confirming with the technician so the plumber didn't make it out to my house for over 2 weeks. Good thing it wasn't dire. Was told that Choice was making appointments for me without checking with the servicing company to see if they were available. The company that came to my house was Drain & Sewer Specialists. The plumber explained why the problem was happening and, after fixing it, explained what he did.

We had to cancel our appointment because problem fixed itself. Our experience was excellent in making the claim and the follow up by Choice. We would recommend this company to our friends. A good experience. Not hesitant in using their service.

Admittedly, this was not a major problem such as heat or A/C but does indicate how good/bad CHOICE handles events. The clog was well beyond the trap, so a plumber with a power snake was needed. Contacted CHOICE, they arranged for a plumber for a week later. Again, not a big deal as there were other sinks in the house we could use. The plumber arrived on schedule and cleared the clog. Filing the claim online was a snap, response time by CHOICE was fantastic. The time from making the claim to the arrival of a plumber was a bit concerning, but then again, I have NO idea how easy/hard it is to get a plumber independently, at what timeframe and at what cost. At least with CHOICE, I knew my total cost would be the deductible. CHOICE is well worth that peace of mind.

We've only had a visit from the plumber. No work done yet. We paid the plumber the $65 required by contract to come and access the situation. He told us we would have to move the washer and dryer ourselves, he doesn't do that. No problem. Today we were told they are charging us $250 to move the machines. What??? We were also told today that we owe an additional $85 towards the elements we need in our hot water heater. What? There was no mention of this in the before.

The rebate for my washer replacement was reasonable and helpful. Highly recommend for future users! The handyman provided a thorough inspection and was timely and accommodating. I am very pleased with Choice Warranty and appreciate their service for my washer.

I would recommend Warm & Frosty Htg. & A/C Co, to anyone in need of their service. Technician was on time & very professional. The only issue we had with Choice Warranty was that the First Company that was to fix our problem did not show up or return any of the 5 phone calls I made to them. Co. was AJS Htg. & A/C. This delayed our problem for 2 extra days.

So far experience been great except when you have to speak to a machine vice the agent. I would recommend that all customers be able to speak to a live agent, as the machine does not understand you most of the time.

The technician was very good. The issue was with the claim approval **. Said the sink was leaking which isn't covered I agree to that but that not what is leaking it was the plumbing to the faucet that was leaking plumbing system is what's covered. The the garbage disposal is covered components and parts was denied due to a screw being inside not normal wear and tear which it says nowhere about normal wear and tear that I can see **. Also the technician noted it had been in there for awhile. Only been living in the home for 2 weeks prior so for my first warranty claim experience this is GARBAGE!!!! And questioning my decision.

Submitted my claim on a Friday am, tech emailed for that Friday pm, called tech to ask for change of date due to my work schedule. Reschedule for 11 am on the following Monday, tech was here at 11:05, repair was completed by 11:45. Very friendly and open on repair.

The electrician was super friendly and professional. I was super disappointed that the warranty did not cover the light issue. I’m not quite sure why a wire that became loose was not considered normal wear and tear. It makes me concerned that nothing will actually be covered under the warranty.

The company that came out went above and beyond and I was so grateful for their excellent work. I would recommend them highly to anyone. Another company was supposed to come the week before but never bothered to show up these guys were proactive and sent me text messages the day before to set up the appointment. They let me know when they were coming and they were very thorough. They were very knowledgeable about their work.

Had issue with my air conditioner and was not able to use the bedrooms. Choice was prompt in scheduling a technician to come and see my air conditioner and fix the problem the next day. Love their service. Highly recommended.

The tech that was sent was very pleasant the issue is not fix but he said he had to submit to company, hopefully it won't take forever for him to come back and fix the problem, but my experience so far has been good. He came a day earlier than the appointment.

Will rate after technician returns and fixes the problem. Turned in a new claim and am waiting confirmation. I explained the problem in the new claim form I filled out. I don't think the job will be a long one but I'm not the technician.

Unit stopped working Sunday, filled out claim form online. They had a repairman out Monday who took care of the problem. Paid my deductible and done. Can't beat that! Repairman wore a mask, and was very professional and personable. I have had other claims with CHOICE and similar results.

Easy to make a claim online and great results, technician arrived as promised and they communicated everything with me. He has 42 years of experience wow! He got into the crawl space with ease and was able to find the problem and fix it. I’m happy and will always keep my home warranty active.

When the customer service person made the co. offer he was pressuring me to agree & make the sale. I also did not get an email confirmation that the program is in effect & also to confirm that my 1st monthly payment was received.

In your sales department my salesman was very kind. He answered all the questions I needed and help me to understand The policy. I would just like to say I really was treated very nicely with a young man Named Jacob. I am looking forwards to doing business with your company. Thank you.

Was unhappy with my current warranty company and Choice came highly recommended online and I received several emails with offers. I spoke with two reps over the past few days and they had some remarkable offers if I could pay annually, unfortunately my circumstances have changed since I retired and I was unable to accept the wonderful offers. I will pay $10 more for each service call each time but if better service it will be worth it. We shall see.

Representative from Rooter Rooter Plumbing was very knowledgeable and helped me a great deal. He checked the drain from the house and found out that the septic tank was full and recommended that I have it pumped out which I did. He also corrected the drain from the house which was not installed properly. Good job!

The folks called quickly for appointment. Came the next morning. Were nice and checked the problem and in about thirty minutes had finish the job. I thanked him. He thanked me. They were very nice. We are very happy with Choice Home Warranty.

Todd was extremely helpful in getting my warranty. Very polite and professional. I’m sure the warranty I got will be very helpful to me. The cost was very reasonable. Getting the monthly payments automatically deducted is a plus for me. I don’t have to remember to make the payment.

First assigned company called and said would not take call, second company was assigned promptly. Technician arrived quickly and on time. Part is needed to repair. Technician said 5 to 7 days for part to come in and then revisit to install. Still waiting.

The mech told us and you that this was normal wear and tear, but you still refused the repairs. Talked to a claims associate, no help. Canceled our account, and sent a message to Better Business Bureau. Your company accepts our money. No service from you. Your company is a ** run outfit. Will let everyone to never use your company.

I was contacted the same day I submitted both claims. I received confirmation for the appointments within hours of the claim. I was very pleased with the work performed by both technicians on Friday and Saturday. Both completed the repairs in no time, which was appreciated because I did not want my time tied up. Both technicians were very professional. They provided details on the work that was completed and answered my questions.

It's been over two weeks since I requested a service call for a plumbing problem. Three appointments were cancelled. When will you send someone? The last appointment was supposed to be last Saturday. Do you have a number where I can actually call and talk with a person about this problem?

TECHNICIAN called ahead to inform he was on the way as requested since I don't live at the location. He was courteous, fast and efficient. Very knowledgeable. I placed my request for service on a Friday. The company even provided me with a Sunday appointment!

Was very appreciative of the way Malcolm ** explained the home warranty coverages, policies and fees. He gave clear information at a comfortable pace. I was given options and adequate time to understand my choices and make my decision. I never felt pressured and all my questions were answered. Will recommend him to my friends.

Refrigerator stopped cooling so Choice sent out a tech to troubleshoot. The tech found out it was a faulty Compressor Relay, which he replaced on the spot. Technician tested the unit and it operated as required. Unit works great now. Good job by everyone involved.

This is my first repair request: I called Choice to report my issue: easy instructions to fulfill my repair request. Five Star called immediately and Service Techs were at my house out within 2 hours. Moen disposal installed professionally! Perfect!

The representative I spoke to was professional, efficient and polite. I received an appointment virtually before I had time to see my email. When the time comes, I would be more than happy to recommend Choice Home Warranty to a friend or associate. I look forward to the arrival of the technician to resolve my issue.

Choice Warranty was great. I got an appointment quickly and my dryer is working good again. Jerry the repairmen arrived on time and explained everything in detail. I appreciate their professionalism. I have been a CHW customer for some time now and I would recommend them highly. Thank you.

These guys are awesome. The warranty company had dispatched a different plumbing company first and they left a mess. These guys came in figured out the issue and resolved it first trip. I would recommend that anyone needing plumbing work near them use them.

Claim AC 8/3. I called several times for updates & each time they claimed they were missing info from tech. Talked to the tech and his office personnel and both had sent info over 3 times. On October 1st 2021 they emailed stating that it has been approved for replacement. It took 59 days days for approval. So AC was running 24 hours a day, everyday in the hottest months of the year. This caused my electric bill to be extremely high. Very dissatisfied on how they handle claims and the time frame in which it takes to get an approval. I have the approval email however no one has called or emailed to schedule an appointment.

I was satisfied with the quick tech response but I wasn't satisfied with the decision to give me a Lowe's card for $343. I would have preferred to have it repaired. I can't find another washer for that price. I am a senior, I don't have the means to have another machine delivered and connected. I misread the email sent to me on the 27th of Sept. I didn't call the case manager. I was waiting her to contact me. My mistake. I have tried her ext. 5 times today, hoping to explain and apologize for the message I sent her stating I was waiting on her call. I am frustrated with not having a washer for 3 weeks. My dryer claims were satisfying.

2 light switches needed fixing as they stopped working and I could not free them up. One was repaired very effectively but the other (despite replacing the switch) failed to work after the 2nd use. Initially very pleased, but then frustration - am thinking of going to Lower's and buying a new ceiling fan and having that installed. Also, was supposed to have a ballast looked at in lower bathroom, but this was not included on the work order so electrician could do nothing with this.

Choice sent over a professional plumber within 24 hours - he found a small issue with a air switch (off on switch) which had a hole in the connecting air hose. That was fixed with minimal work required, I paid my $65 deductible, and jet tub back to working condition. Good experience.

This was the easiest claim I've had to file with anyone. Way to go CHW for showing us how easy this should be really be. Short, easy, to the point, little wait time, easy prompts to follow, received confirmation immediately!!!!

I called in on Sunday, 10/3/21 to renew our home warranty plan. It had expired and I finally got around to renewing it. I thought it was taken care of but this morning I received an email saying the policy was cancelled. I had to call in again to see what was going on only to find out the payment didn’t go through. I told the rep on Sunday that I was using a different card and I got an email from my credit card company to let me know a charge had been made to the account. This morning I was told the payment didn’t go through on the original card. I am very unhappy with how things were handled and that I had to make a follow up call to find out what was going on. If there are two charges on my account, I will be calling back and not in a good mood about it.

We were concerned that our fridge was running excessively. We had a technician check it out and assured us that it was working correctly. He explained how the fridge cools each side of the unit (freezer/fridge) and due to the age of the fridge, this is how it is. Maybe a new fridge is in our future.

I have a complaint, the plumber was very nice. I did not care for the company's requirements. Why should I clean the dirt that accumulated under the commode when I am paying for your services. The toilet seat needed to be sealed from water leaking underneath the toilet. The dirt could have been cleaned up from the tile before replacing the toilet. I gave the plumber a handle/mop (small handle, not a regular mop) to push the dirt to the side, which he did. (I was wearing a heart monitor.)

My fridge which is a double door GE Monogram Choice is offering a single door. Please Repair the existing fridge and oblige Or need a Double door replacement. I checked with Lowe's. There is No Such double door Refrigerator for not Less than $1396.00.

I just enrolled with Choice warranty. Signing up was quick and easy. They explained what was covered and the monthly fee and service fee. There’s a 30-day wait after enrolling, so haven’t used service yet. Just signed up, which was hassle free.

I was in the market for Home Owners Warranty and looking at Choice Home and another company American Home Shield. After speaking to Jimmy at Choice Home Warranty and hearing his excitement in talking about Choice Home Warranty I decided to stay with Choice Home Warranty. Thanks Jimmy for your help and your pride in Choice Home Warranty shows. I hope they realize your dedication to your job and company.

It doesn't cover older appliances or equipment!! Had to buy a new water heater after mine exploded (literally). Choice was no help at all, It took a week to get a response and they denied my claim because they don't cover sediment build up. I bought my home and got the warranty because I didn't have money to replace any major household systems and they have denied my water heater, they didn't cover my recent service call or my furnace because it was working, there is a loud hum coming from there and the technician they sent out looked at it and told me that it was the transformer but Choice wouldn't replace the part. So I have to wait until that doesn't work for Choice to tell me they can't replace that either. NO THANK YOU!!

I've had the service for a few years now and have used them on only a few occasions. Good and bad. Service has been fairly quick responses so I appreciate that. Had washer worked on a couple times and service techs were from TX instead of local businesses so didn't care for that. As far as CHW, we were not happy with the decision they made to not only not repair our washer but when they decided to replace it they only gave us $299 for a new washer saying that was the average cost of a new washer. Where? The washer we had was a $1000+ washer. We didn't expect near that much for a new one but we did expect a lot more than $299! When they advertise if they can't fix it they'll replace it you expect them to do what they said.

The technician that came to fix our plumbing problem did a great job. We were having a birthday party that day and guests were to arrive in just a few hours. He fixed the problem, and there weren’t any other issues. The party was a success and our guests got to use a working toilet! Thanks for everything.

I've used several other home warranties. Always had to fight to get service. Fight to get help. And everything was always too much to do anything about. Not with choice. Guy came out quickly and I got a replacement appliance when mine was too far gone.

I am very pleased with how Choice Home Warranty handled the claim request through KMW Appliances completing the service request. I'm new to your warranty service, but in the few claims submitted under my 3 year contract, everything to date has been done very professionally. Also note that KMW Appliances assessment and repair of the refrigerator was exceptional. Thank you!

I feel the problem was misdiagnosed. The repairman did not seem to want to do the repair. I told him the problem and he kept repeating it back to me. He did not seem to know what to do. He walked outside, looked at a faucet and walked back inside. No reason for this. I have water coming from under the bathroom wall into a bedroom. No water leaking into the bathroom, only the floor where the hot water heater is in that bedroom. The plumber said he would have to contact Home Warranty to see if they would pay for the repair. He said the pipe from the water heater was leaking. I then get an email that the leak is from a bad install. That is not true. I have been using this bathroom and never had a problem. There is a leak that is new and Home Warranty needs to repair.

I spoke to Tracy and she was very helpful and pleasant and I ended up getting a good deal on a 3.5 year contract. I hope they are better than the people I am using now. I ended up saving over $300 a year. I am hopeful that they will hold up to what Tracy said??

Cancel the remaining time left on policy ** as of now. Refund the pre-paid contract fees less 10% as agreed ASAP. Continuing to put band aids on an old A/C system ls not O/K. Being without an A/C for days is also not O/K.

I just do first time service, They are very response and quick. We are very satisfied with their service. The service called on Friday, and someone will come to fix it soon on Monday. Our air conditioner is working, but the filter needs to be replaced.

I continue to have the same trend on items in my home. Any issue, I coordinate with Choice who send someone out only to charge me a fee and tell me that Choice will not cover the repairs. Honestly, keep your money and do use this company or buy their nonsense coverage. Failed 2 out of 3 repairs.

I have been with Choice for almost 2 years. Most of my experiences are very good. However, I have had an outstanding claim on my pool pump for OVER A YEAR and Choice has done nothing to alleviate the problem. I am VERY disappointed in the way that Choice has handled this issue....or not handled this issue at all. Also, Choice makes it VERY HARD to talk to a real person when you call in. It is almost impossible to talk to a real person. They say "let me get you to someone who can help" and you wait online and finally they come back to you with an automated person that ALWAYS misunderstands what you are calling about. This is very frustrating AND not very good for business.

Very good experience for very first service call. The appointment was set up quickly for two days out. The technician came when scheduled and took care of the issue right away. Very friendly and professional. Will recommend to friends and family.

The Technician was able to arrive early, quickly diagnose the problem and fix it immediately. Daryl took some extra time to help provide some advice of preventive measures, so this and other potential issues would not happen again. Would recommend using Love My AC llc for future work.

This is my first time using the service. It been about month my dryer have not been replace. I was told it was cheaper to replace than repair. The amount money is not enough to replace my dryer. What I paid for the plan I could replace dryer and washing machine, have money left over.

The technician came by and just removed that was caught in disposal. My wife and I was unable to find the problem. The technician, Lamarcus **, was very courteous and very savvy. I would ask to have him fix any electrical problem that I have come up under warranty.

EcoWorks Plumbing was the repair service. The 2 techs arrived in an Ecoworks company vehicle instead of a beated down private vehicle. They were prompt, friendly, knowledgeable, and professional. The repair and installation took approx hour using a better garbage disposal than the one they replaced. I'm very satisfied with this repair.

I think the most impressive Experience was that I had trouble with my air conditioner and I was expecting long waits for a service man to come to the house because I live in Nevada and then I called Choice home warranty and put in a request for service man Is at 9:00 a.m. and the service man was here at 1:00 p.m. Who does that. How do they come so quickly when everybody else who's using a private company doesn't get a service man for 1 or 2 days.

Technician was excellent. Very courteous and knowledgeable. My dissatisfaction is mainly related to how long it took for the claim to be serviced from when I submitted to when the technician serviced my claim. It took longer than a week and that’s much too long.

I very happy with your services. Anything I have had to call for repairs you get a fast response. The people that have come in are very professional and nice. I would really recommend this company. Thank you for your services. A very good company.

I put in a claim for our garage door through the automated system. The door wasn’t going up. Less than an hour a technician had called and said he would be there shortly and he was. I really didn’t expect same day service! He was thorough, courteous and professional. Great job!

Technician was good to identify the problem. After that, getting resolution was a pain. I was told, via email, that a case manager would contact me. I found out who the case manager was via a visit to the website and view claim status, which I did because I had not hear from the case manager. Via the website I was instructed to provide additional info on the oven features, which I did. The 1st case manager ask be to send a picture of the oven control panel as they apparently didn't read the info I sent.

Although I was satisfied with the 2nd technician that serviced my heating unit, I was not completely satisfied with my appointment scheduling, because the first technician assigned to service my unit, did not show up, nor did he call to inform me that he could not make it.

The only thing I didn't care for was the timing, why would you set up an appointment all the way up to 8:00 PM at night? Everything else was pretty good, they sent Choice Home a repair request and Choice Home approved it, and the repair person called to come back to install the part, but I believe that after 6:00 Pm is a little late, of course unless it's an emergency.

My problem was not urgent as the refrigerator was functioning. My only complaint was that it took a long time to have a repairman come, this was probably caused by a lack of available repairmen in the area. The good news is that communication with Choice HW was excellent. I was very pleased with the rapid responses I received to my multiple inquires. All in all I was very happy with CHW.

I am very disappointed with the response time for repairing my broken refrigerator that does not get cold. I have been inconvenienced for over 2 weeks waiting for repairs. Now I must wait 2 more weeks for the part. I think there should be alternative companies to help do repairs so we the customer doesn’t have to wait so long for an appointment.

The repairman was very efficient and proficient in repair. Even tho he broke the repair part I provided for him, he drove over to Sanford to procure a replacement. Came back and repaired the washer. What a guy! That's It CW.

Choice sent a very good company to our home and the person working was exceptionally knowledgeable and professional. He fixed our air conditioning system in minimal time and got us up and running very quickly! He was very clean and neat in the performance of his duties! He did not do any unnecessary work on the air conditioning system. Choice is highly recommended!!

The Tech. was very good but I cannot say the same for customer service. How can you send a tech to service a LG product when he tells me that you no longer cover compressors in LG refrigerators. I understand that this has been in place since July but I received no notice of this change in policy. When you make a change in policy it should be automatic that you send an update.

Choice sent a technician we had had before. After the technician worked quite a while & solved the problem with the water tank. The technician told us that is the problem reoccurred to call him back. It has been a few weeks now & all is well.

Our family refrigerator incurred a random fault and required a very specific part to fix the issue. Going without a refrigerator is never an option. The gentleman who came to my house was professional, very efficient and had a great, pleasant demeanor.

Warranty coverage. I am very dissatisfied with your replacement coverage. Had to replace my dishwasher and Choice gave me $246. My new dishwasher cost $800. My garbage disposal unit does not work due to leakage from corrosion. I paid $60 service fee for nothing because you will not replace it because of corrosion. It still does not work and that should be covered for replacement!!!!

Serviceman was thoroughly, knowledgeable, friendly, timely and fair! I didn’t expect to pay more than $85, I wasn’t aware the spring wouldn’t be covered. He explained everything to me before he started working!

The company, Mr. Rekey and their technician was great. Sent an email with all their information, date and appointment time slot. Their technician called ahead of time giving us a heads up that he was on his way, showing up on time, professional and very courteous. Great job rekeying our doors with double locks very fast and efficiently.

I have been without a refrigerator since Monday (6 days). The technician came yesterday (Friday) but was unable to repair until he got authorization. In the meantime authorization was given with the exception of $35.50 which I don’t know what this charge entails. Today, Saturday, October 2, I do not know if parts have been ordered, and when to expect technician to return to make repair.

The fact that CHW does not provide enough to replace an item when it has failed says it all. Microwave is broken, CHW agrees, but won't send enough to replace the microwave. I can't even buy the cheapest microwave from the store with the amount offered by CHW. I will recommend any warranty provider other than CHW going forward.

A tech came to diagnose the AC condenser and stated that the condenser was bad with a leak. He also clearly stated that it WAS NOT a pre-existing problem, and might happen a week ago. CHW authorization Dept and the appeal case manager did not want to approve the repair due to pre-existing condition! The AC has been running well the whole time, and it got broke down about 4 days ago. It never had any problems!! After discussing with the CHW and the tech, I do believe that CHW didn’t not want to pay the repair for whatever reasons!! It doesn’t matter what the tech’s diagnosis or the condition. I will not trust and continue doing business with CHW anymore!

Tony was a great service tech but was disappointed service was not covered. I should have read the contract better before purchasing the warranty. I was given a timeframe for appt. Of 11:00 to 3:00. That's a big span. I feel like blocked lines could happen outside of regular maintenance inspections.

Perfection Plumbing plumber was Awesome, Professional, Precise, and Response was on time and very Punctual. He explained exactly what was happening and details of what he was reporting back to CHW. I highly recommend them and give them 5 stars.

I am extremely pleased with my first call for service to Choice Warranty since purchasing the plan. The plumbing company that came to my aide was efficient professional and quickly assessed and fixed the problem so glad I chose Choice to cover my home's care.