Choice Home Warranty Reviews

On time and diagnosed refrigeration, ordered parts and scheduled repair date. Technicians were friendly, respectful and knowledgeable of the issues and also provided knowledge to new technician. There is not much else to say but awaiting the final completion of the repair.

Items not fixed currently waiting 90 days for repair. Was told my stove was not convection when replaced and it is. Consistent incorrect information provided. Overall poor experiences and poor customer service. Service people don’t come out when told and/or don’t return to finish work.

We just bought this house 2 months ago. The home warranty transferred from the prior owner. We had a contract for preventative maintenance on the HVAC system from our old house that transferred. That company found problems with our heating system and disconnected the system for safety. We contacted Choice, who sent out one of their contracted technicians. The technician was nearly impossible to contact and schedule with. It took them several weeks to correctly and fully diagnose the problem. We were then told by Choice that the problems found were our responsibility because it was due to improper maintenance (done by the prior owners, not us). We ended up calling back the first company to replace the system so now we get to pay $8500 after having no heater for weeks. We would have been better off without the coverage, it offered us nothing. Don’t waste your time and money, we won’t be renewing it when it expires.

He seemed to be knowledgeable, but unsure how to dismantle the refrigerator doors. Once that was figured, it was ok. He was pleasant and professional. I would have given 5 stars but was leery about the hesitation on the doors.

The representative sold me on this policy and made me feel comfortable about purchasing it. He was very knowledgeable and reassuring when I had doubts. He explained that I would always be able to reach him if I had any questions.

I will not hesitate to call Choice again for other repairs.

The service technician was prompt and very courteous. He called in advance to let me know his estimated arrival time. I was very pleased with the work. He had to return to the shop to pick up a part to complete the repair, but he returned in a timely manner.

Technician was very professional and knowledgeable in his trade. He was able to troubleshoot the problem within five minutes. The only delay was caused by the back-and-forth required between the technician and Choice warranty headquarters for approval. I was not made aware of this process when purchasing the policy.

I have to say Choice Home Warranty is great. The only complaint I have is who they contract out to do the service. Sears is not reliable. They don’t show up for appointments or let you know that they are not coming to reschedule, and when they do show up, they don’t fix the problem, they add to it. Not Pleased with their service at all!!

Assist was fair after a lot of hustle with the representative. Requested to speak to the manager and the manager only called back the following day afternoon after 1pm for an urgent matter. When the matter was already resolved. Was really disappointed

T&J Heating/Air Conditioning/Plumbing were thorough and educated well on issues we were having with our hot water heater. They were able to service in 48 hours. After the help we got with Choice Warranty for repairs we would definitely recommend them to friends and family.

The response time was very good (within one hour of submitting the claim). The contractor provided a response within one hour as well. They arrived on time the next day. The tech diagnosed the problem and replaced the disposal unit on the spot (he had a new unit with him on the truck).

I was looking for a new home warranty, and was contacted by your company. Malcom, the agent I spoke to was very helpful, and worked with me to get the right plan. The experience was great, and I only hope that this continues when I need assistance with a problem at my home.

The HandyMan came at the appointed time, assessed the job and began working to repair a sticking set of rear doors. There was no mess. Left to clean and the doors have never worked better. Overall, it was a great customer experience!

I called Choice home warranty about my Air Conditioner Problem. They had a Air conditioner comp. come the next day. The serviceman was very friendly and courteous and fixed the problem with my air conditioner. Thank you Choice Home Warranty.

I have been paying for this home warranty for years primarily to handle any problems with my a/c. The technician was amazing. He was prompt, knowledgeable, and helpful. He quickly determined the unit was low on freon and was leaking from somewhere. He needed to find out where the leak was coming from but the warranty doesn't cover the leak detection ($600). Also, the warranty doesn't cover rust and dirt causing the leak so the warranty might not cover the coil if that is the problem. The house is 4 years old and I have had the unit serviced regularly so it isn't dirty or rusted! Very dissatisfied!

Amazing service! Came out promptly and went above and beyond. Would recommend. Bennett and Sons is a great company to work with! Cannot remember the man’s name but he was great and answered all of our many questions. Thanks again!

Thought we had air condition issue.. Send work request via web page.. Very fast response and service was scheduled for the next day.. Less than 24 hrs.. Good thing the problem resolved itself.. canceled call via web page... Best and fastest way to get service, do it over the web page.

You say you repair or replace. Not true. Could not repair and then you only gave $246.00 for us to replace a dishwasher that cost three times that. I will not renew our insurance with you and will tell everyone we know not to do business with you.

I had a problem with the freeze. The refrigerator part stop cooling although the freezer part was working. I called the Choice home Warranty. Within 24 hrs. they dispatch the tech. and he diagnose that one of the fan is not working and he is going to place the order. Hopefully in 5 working days we will have the parts and it will be replaced. Unfortunately the part is not available and Choice Home Warranty agree to replace the refrigerator. Thanks a lot for Case Managers Yvette O. and Paula M., they solve the problem. I wish I would have gotten more for my refrigerator but these two professionals tried their level best to help me. Thank you very much and I will definitely recommend CHW to my family and friends.

The contractor who finally was assigned to my plumbing issue handled the job adequately. The issue was that CHW was not able to find a contractor until 3 days after I submitted the claim. And then the contractor couldn’t fit me in for 5 days. So it took 8 days for this to get repaired. In my opinion, that is too long to live with a clogged kitchen sink. They would have reimbursed me up to $500 for me to find my own contractor. But they wouldn’t pay the assigned contractor for an emergency service would he said would have been $350. That’s what I paid for normal service for same issue a few months ago. If this happens to you, take the reimbursement option. You will get your issue resolved much quicker. Makes you wonder about CHW’s reputation with contractors if they can’t find one to provide the service provided by our contract.

Butler Plumbing in Wichita, Kansas was great for the second time. Fast, friendly and courteous. I had to reschedule my appointment and they were fast, and understanding. Home warranty is worth the peace of mind it offers when issues in a new home a raise. Thank you.

I have had nothing but trouble with my garage door opener for the last several months. I have paid enough in service calls to buy a new garage door opener and have it installed. I finally found out what the real problem is. I was told that there are wires crossed in the outlet that the garage door opener is plugged into. I am not very happy about the misinformation I was given by the handyman/electricians who came to evaluate the problem. I believe if these repair people knew what they were doing I would have had the problem solved when the first repair person/electrician came to my house.

Please know that the experience I’m referring to is the over the phone experience that I had with Choice Home Warranty. I purchased a home warranty for over $1,700. The policy I received at the time was refereed to as the “VIP” Policy according to the rep I spoke with. I was given two free complimentary service calls. When I recently tried to redeem one I was informed that they had expired. I spoke with a supervisor just to gain clarity because I was not formerly advised the 2 complimentary service calls had expiration dates. The employee's name was Brandon employee ID **. Rude, unprofessional, and inconsiderate would all be understatements to describe my service experience.

Sometimes getting some done on the telephone gets very difficult when you are not talking to a live person. But eventually get you want. My experience with your organization has always been superb. Thank you for the service. Armando

Had to call my own tech because CHW couldn't find one in a timely manner. Then CHW attempted to renege on payment when it obviously was a factory defect of some sort. Finally paid labor, yet refused to pay for parts coincidental to warranty repair.

We've had at least 3 claims. Each time the response has been immediate and appointments were set up within 1 day. All service was completed timely and professionally. It has definitely saved us more than the cost of the plan. I'm so pleased with the service I signed up for the 3 year plan.

When I called to report a problem with our dishwasher and oven their response time was quick and we were informed of of a scheduled appt for the following day. The technician was extremely knowledgeable and within 45 min had realized the dishwasher and oven problem. I highly recommend Go Repair!

The tech gave us notice on when they would arrive and were actually a few minutes early. Then they checked out the problem and diagnosed it correctly. Getting the part proved to be a bit of an ordeal as they had to make a long trip, but eventually arrived with the correct part and had the unit up and running that day. In addition, he showed us some things to check and watch for on our system for continued smooth operation.

Two technicians arrived when scheduled - quickly determined what need to be done, and explained repairs to me. They understood my description of the problems with the Samsung Dryer, and indicated it could be repaired. They obviously knew what they were doing, I was impressed with how quickly the repairs were completed. They were friendly but professional and I would not hesitate to have them do any repairs for me in the future.

We received an immediate response to our service request when our condenser suddenly failed. Within 2 days we had an inspection replacement approval and hopefully the actual replacement soon to follow so service swift and efficient. Hopefully the equipment and contractor both chosen by the company are also competent and correct for the application. The only concern are all the charges for “other” work related but excluded from the replacement. Everyone should check the language of your contract closely. Actual savings for a project like this is about 50% of the cost which might not be what you are expecting when you paid 1500 plus for the warranty as our other charges are in excess of 1500.00.

I submitted two claims for my newly purchased home. Got email confirmation within 5 minutes, they are working on getting a tech to come out and schedule a date. Such a relief knowing that if things go wrong they are ready to schedule to fix the problem as soon as they can.

Greg went above and beyond to make my experience in purchasing a home warranty for my daughter an extremely positive one. He was informative, knowledgeable and courteous, and tried to listen to my needs, and researched discounts and best service for the best price.

I recently placed a call for service and the person I talked to was very helpful and understanding. It is a stress relief knowing that the person is caring and helpful to see that my service request will be handled promptly.

Professional and friendly., Explained the problem and different types of replacements. Submitting the problem was very easy and the technician took care of all the paperwork. We had our sump pump replaced in less than 24 hours after our submittal! The cost was very reasonable.

If I had the option of taking more time, like 2-4 weeks to pay, I would have taken advantage of the 3yr offer. It was disappointing that I could not have. It is difficult to pay so much money while you are in the middle of purchasing a home.

Claim process was very easy and I liked being able to track the claim status online. The service vendor was on time to their appointment and notified prior to arrival. They were also able to resolve the issue very quickly. My only minor complaint is that the appointment window was 4 hours. A 2 hour window would be much more preferable.

Very service provided for the issues called and the way it's handled. Timely updates via email, or when called using phone or viewed on website. Technician was in time as per email, and checked system and reported what the issue is. Great service.

His service was exceptional, I got disconnected while setting up the account and I called back and three different people told me Matt didn't work there, I called the 4th time and a lady told me he sits behind her, but also he sent an email to call him back. So he went above and beyond to help me. I am very happy with his service.

The service technician STEVE was very professional. Diagnosed problem, talked to Choice warranty company, got approval and ordered parts and scheduled return date to do the work. I'm very happy with this claim so far. I hope all claims go this easy. Choice warranty company was very timely and perfect.

The vendor who came out was awesome, no complaints. The process was agonizing since the first time CHW had not sent them a work order so as I waited nobody showed up and nobody called. Not the first time this has happened so I called CHW at which time I was told they would send the work order right away which they did. This is frustrating for the amount of money I pay every month and wondering if I need to shop around.

Very good Service. Thank you so much. Awesome. He came in time. Professional. Dealt with the full process. We all are Happy. I will recommend to my other clute which I always do. I am a Real Estate Agent. Best Regards. Ritu **

The garage door service tech was knowledgeable, professional and on time. Choice Warranty covered about 70% of the repair costs. That's better than nothing! Garage door components are not covered under all plans, thankfully we have the Ultimate plan so the spring was covered and will be repaired in a week due to a shortage of parts.

The Choice Warranty company prorates the appliance replacement, so no full replacement. You get what you pay for. The technician from Sears was excellent, they can diagnose the problem and get the problem resolved. We were sent an independent service tech previously and he did not do as well.

Technician was very professional and knowledgeable. Coordinated times around my work schedule to come in and perform maintenance. He found the problem quickly and was able to repair in a timely manner upon him receiving the part. I would recommend him to other people for HVAC maintenance.

What an up and down experience. CHW tried very hard to get a serviceman out to take care of our plumbing problem. Finally, after they contacted a 3rd company, we got someone to come out to fix the issue. Not sure what the problem was, but it did not lie with CHW, but with the service companies.

He found the problem, made a suggestion and completed the work efficiently. Very please with his work. The longer I've been with Choice Home Warranty, the more disappointed I am with the limitations they put on coverage. I am actively shopping to find a program with less small print and more coverage.

Choice Home Warranty did not cover my plumbing costs because I had no clean out when I signed up for the program. They did not tell me this so I don’t think that is fair. I still get charged the $75Dollar service charge since I wasn’t aware of not having a clean out would cancel my Plumbing insurance.

This is the first time I have used any home warranty service when the technician arrives and fixed the problem before they left. Usually technicians do not carry even the most common replacement parts. This is a business model that would give the company using it a clear competitive advantage.

Technician was great. But you chose to replace my Dishwasher instead of repair. It is a $1200 machine and you are only giving me $246 towards a new machine. It was my understanding you would replace my appliances with a comparable one. I was obviously mistaken as there is not even a Dishwasher I can buy at Lowe's, where you gave me a gift card, with the dollar amount I received. Let alone one of the quality I previously owned.

My washer went out and they did not have a problem ordering or approving an order for a new control panel. In addition to working on my washer, Kenneth, my maintenance man also looked over my dryer and serviced same. Thank you.

I was well impressed on the HVAC tech that came out to service my hot water tank. He was very professional and he also made me aware on what to look for a problem that shows on my tank. I recommend Choice Home Warranty to my friends in a minute. GREAT SERVICE!!!!

It took 5 days to get a appointment to fix our toilet problem. He did a good job once he came. I wonder how it would take if this was a emergency. I did like the online communication with Choice and kept me updated on the progress.

Serviceman came and took all the important information about the broken water heater and the new one we had installed. The old heater was 31 years old and we needed hot water as soon as possible. I am recovering from cancer. A new one was installed.

Thanks for quick response, like your service rep that was called on our problem would not go to any other company. Like Choice for all of our products. We are very pleased with the service that we received. We ordered new oven choice helped on purchase.

Choice contacted my preferred repair company. The company was super responsive and schedule the repair for the next AM. Repairs were completed quickly and efficiently. Nothing but good comments for Choice and Plumbrite of East Tennessee. I would highly recommend both companies.

Paul was great. Thankful for his help. He was very kind and respectful. Things are better because of the help I received from Paul and Choice. I would recommend him to others. I am very thankful. Have a great day. Thank you.

Service Man was very professional, courteous, and thorough while looking into our AC issues. We highly recommend them to others. He called before arriving and explained our system to us as well as what component had failed. He wore shoe booties when entering our home. Very satisfied!

Your service was great and so were your technicians. They would call to let me know that they were on their way to my location. This was my first time using Choice Home Warranty and I was impressed! Not only did Choice Home Warranty give me good service but also the techs from Sears did a great job as well!

We called Choice to have our refrigerator repaired and had a repairman at our home in less than 24 hours. He diagnosed the problem and had a key part ordered for a return visit to fix the problem. Very impressed with the speed and professionalism of the response.

I had multiple issues with my a/c unit that Choice was able to get me taken care of 3 and 4 years ago. Then my washing machine broke 2 years ago and again, all it cost me was a deductible. I renew my home warranty with Choice because it gives me peace of mind knowing they are there for me.

Not at all happy. Repair team arrived and said they could not touch the refrigerator because it had been modified. I inherited the refrigerator when I purchased the house. We did not make the modifications. Who would even know to check such a thing. This is the second appliance that has stopped working and you have not covered either one. I would never recommend your company.

Great Service! Service Man was exceptional good in replacing my garbage disposal! He was polite and friendly and did a great job. I am impressed how fast I got this service; actually already the next day after I called "Choice". Can highly recommend your company and the Plumbing firm you sent.

I was surprised at the cost.. Did not expect to pay up front, but getting a better deal helped change my mind. The young lady that helped me was very courteous and pleasant to talk to.. I was pleased with the outcome.

The agent was extremely helpful and helped me figure out everything really fast. She was very professional and exceeded my expectations. The technician also exceeded my expectations. I was happy he was local. He identified my problem quickly and had a wonderful personality.. I am certainly happy with the service that airwaves received from Choice so far.

After a disastrous first appointment with Cos-e-llc we were very pleasantly surprised with the ease with which we were given a new referral to a Sears contractor. The person at Choice was helpful, respectful and listened. The person from sears was fast, knowledgeable and courteous. We were very pleased.

I've had CHW coverage on my rental property for almost three years. I use a property management company and their repairs manager has commented several times that CHW is responsive to filed claims and sends out quality techs to get the work done. I appreciate the confidence that repairs will be quickly and competently addressed. Less friction for me... I like it.

I spoke to Kayleigh, an Accountant Representative. She was prompt in returning my phone call. She presented professional, friendly and knowledgeable about home warranty services provided by her company. She also encouraged me to call her if I had any questions regarding the contract. She also discussed the best payment plan to save money. Good experience.

They refused to pay for the damages and only offered me less than half of what the dishwasher cost. I will have to pay $400 out of pocket to get me a new dishwasher. The company basically has the right to refuse service to the customer and pay whatever they want for a new appliance or repair.

Excellent Customer Service from start to finish. Repairman came in and examined the situation and gave me some details what was the problem and said he was leaving the ticket open for 30 days to see if there are any more leaks.

The response for my claim on water heater broke down was very prompt. The technician contacted my tenant to schedule a visit and I am happy with the time frame technician got assigned on resolving mitigating the issue. Communication from the team was great as well.

I was totally happy and pleased with Seth and his work. Someone has a bad computer program that refused to accept that NM has a city named Truth or Consequences, AC 87901. My own oversight was that my street address was recorded as Jenifer St instead of correctly Juniper St. Correct street address: ** Truth or Consequences, NM, 87901-2200. This is commonly abbreviated as T or C, NM by the state officials.

I have a problem with ice particles in my frost free freezer in my garage. It seems that the magnetic gasket, isn't making a tight seal all around the door. It leaves a space in the lower left (viewed from front/side), and is allowing outside are to enter the freezer. Somehow you decided that the gasket is torn rather than worn. The contractor was called by me and assured me that they will be able to explain to Choice about the misunderstanding and should allow for the repair. I'm awaiting that good news for this, my second claim since joining Choice.

Contractor fixed the issue and everything was covered without hassle. Although they did not find my house at first they came and quickly diagnosed and replaced broken part. They were nice and prompt. Only wish they could have come out last week when the problem first happened.

The website was very user friendly and easy to file our claim. They followed up with an email indicating that a technical service company would send an email and voice message to confirm our appointment. We are awaiting the email about the service.

Very quick response. Repairman was out the next morning. Quick and satisfactory resolution. Courteous and competent staff. A pleasure to do business with. I would recommend Choice to anyone looking for a home warranty. Great perk for buyers when you're selling a home!

Technician that arrived was knowledgeable and professional, the biggest problem was approval and shipment of parts, which I am still waiting on. Other than that, service was provided as promised and I am overall pleased with my contract, although local providers would be a major plus.

Rob was great. I had Choice in the past & my membership expired due to credit/debit card was lost. I call & Rob hooked me up really quick, which I appreciate due to only having a short time to take care of this -- my husband been on my back about getting this warranty back on.

Doing your claims over the internet is very easy but sometimes you don't have the right answers to pick from. But it's still easier than sitting on the phone waiting to talk to some one. As far as the service it takes a while for the technician to get to your house to fix your problem but otherwise I'm happy with CHW.

This is the second time that I have used my warranty and it was just as wonderful as the first time. Thank you for making me feel secure in my home when things happen. God bless you. We have a lot of health issues in my home. I have two of my son's here and my granddaughter and we live on a fixed income. It is nice to know that I can get help when something breaks down. You guys are so awesome. Thank you very much for all your help and being so trusting.

I've been with Choice Home Warranty for about 8 years now and have received excellent service! I especially appreciate the prompt attention given to my claims and the ability to track my claims on-line. The contractors have been up-to-date on the claims process and have done a good job with the repairs.

Choice was prompt with scheduling Sears Service for repair. Sears Service scheduled repair same day October 11, I got call when repairperson was suppose to arrive. Person went home sick and rescheduled Nov 3, 23 days later. 23 days no dryer. Not a great program. Need to do better.

Water was dripping from shower head. At first CHW scheduled a plumber to come 1 week later and that also the day we were going out of town. I asked them for another plumber before Thursday, they did and on Monday (yesterday) he came and fixed it.

I am still waiting for my washing machine and refrigerator to get fix. I was told parts were being order almost a week ago. Haven't heard from company. I need to wash my clothes. My AC went out and I had no problem with the other company. They did a great job.

Technician was experienced - did a good. It did take a good while from initial request for service, but I understand maintenance/repair people are in short supply. We were informed many times of the progress of our request and the technician was right on time.

I had a great experience with both technicians who were sent to my home yesterday. The plumbers and rekey technician were very knowledgeable and friendly. I am impressed with the ease of scheduling and the service from this home warranty so far!

My washer had to be replaced. It cost me $819.00 for a middle of the line model. I was only reimbursed $343.00. I was assigned a case manager to discuss this with. There was no discussion on her part, the offer was take it or leave it.

Jason ** was spot on in all categories. . .refreshing! Timely, communicative, efficient, responsive & innovative on my work order generated by CHOICE. Thank you so much Jason! it's really nice to deal with the Owner/Technician of an business who is one and the same!

Our refrigerator went out, so we submitted a warranty claim. The repair company got in touch with us within a day to schedule the repair. Tech came out and diagnosed the issue. He was very professional, tidy, and explained everything clearly, however he would have to wait on parts to repair. We are now waiting on the callback to schedule the actual repair. Everything has gone well thus far. The only negative of this process so far is timing. Fridge went out on a Thursday, we submitted the claim on Saturday, first available service appt was Thursday which didn't work for us, so we had to reschedule to following Monday. Tech came Monday, now are waiting again for the actual repair.

After a visit from the technician to diagnose an issue with my outside AC unit. They completed their diagnostics and explained what the issue was. They wrote it up and sent it to CHW. Not 1 hour later I received an email from CHW stating they carefully reviewed the issue and would not be able to approve the fix. Only caveat here is that the explanation of the issue CHW provided me was completely different from that of the technician who came onsite. This not only tells me they did not "carefully review" my case as they state, it also tells me they must have a auto populated template email that they fire out to customers automatically denying claims without the due diligence of a thorough review of cases. Meanwhile I am with no AC now going on 4 days, in the state of Florida.

I am very dissatisfied with my experience with choice home warranty. You do not replace parts at present day prices. Parts prices increase as time goes along they don't get cheaper. I am thinking about finding a new company. You are rated number in some rate scales but I do not see why, if you don't want to replace parts at cheap prices.

The technician was friendly and efficient. He had the washer working in no time at all and he explained what we could do to hopefully avoid that particular problem in the future. The washer lid was bent in and wasn't making contact with the magnet.

The technician was super friendly and helpful. He was able to resolve our issue quickly and get us back up and running. He offered good solutions and helpful tips for maintaining the new door opener as well. I would recommend them again. They're great.

We have a $60 deductible. We always had good experience before, but your tech charged us $85 extra for a simple repair. We are pissed. You owe us a refund. If I don’t get the refund we will go to another company immediately. We want an immediate response! Your phone reps hung up on us after addressing this issue, that includes supervisors.

Kurtz was really helpful with my questions. Very polite! I like the fact that I can call and get the same person when in need of service. Prices are very reasonable. I appreciate their patience with me. So courteous and prompt with answering me.

Good response. Everything was taken care of on time. I filed a claim online. There was a same day response and plumber called, arranged a scheduled time. He took care of the problem next day. I'm happy with the care Choice Warranty gives. I feel I have made a good choice selecting the choice Warranty my home insurance.

Tech was nice. Service was good. I am happy to be a part of the Choice family. I am so so so glad I joined choice because they are a great family to be a part of. They are fast and always very very very nice.

Sales person was very polite, knowledgeable and helpful. I am switching from AHS because Choice Home Warranty seems like a better plan. Choice warranty provides more coverage than our current plan and it cost less too. We appreciate our sales person and family members for insight.

Choice Warranty was quick in sending out a plumber to check out the disposal. An appointment was made for Friday. I appreciate the quick service and action. I’m sure the plumber they selected will do a great job replacing the garbage disposal, and finding out what is wrong with it.

I have been without air conditioning since Friday, October 1 and have been told it would be another 5 days before parts even came in to repair the unit, making that 2+ weeks. Any communication I have had is due to my calling repeatedly to help move the process along. Despite putting in several requests to speak to a supervisor, I have yet to hear from anyone as I was told all supervisors are working out of their homes and are not readily available.

After FOUR tries and FOUR service fees being paid (not to mention all the frozen food loss) it was finally fixed. It had something to do with internal loss of freon. The tech said if it happened again the refrigerator needed to be replaced. Well here I go again, the Ice Maker quit making ice. I have (today) put in a claim for service.

Our first unit experienced problems and you all covered nothing due to an exclusion in your policy documents. The second unit had a problem and it was fixed. We spent money on the first unit that you should have covered and didn't. This is why you get a 3.

Choice responded quickly with an appointment when we had no hot water going into the weekend. While I was able to restore the hot water myself, I appreciated the quick appointment time even though it was over the weekend. I set the claim online and they provided the appointment promptly.

CHOICE Home Warranty Company - Deadbeat company. I purchased a 42 month home warranty with Choice 9/2021 for $1176. In August of 2021, my HVAC completely broke down. Choice could not find a technician as the weather was 95 degrees. I contacted the last company they sent and it agreed to service the unit, even though CHOICE was not paying for services on other jobs they accepted. CHOICE and the service company agreed to the reimbursal method so my technician posted the estimate on their site. Choice replied on their website to me indicating the work could be completed. Now that it is done, Choice will not cover the work.

Most of my questions were answered and hoping for a good experience. I would definitely recommend Choice Warranty to family and friends. Found this Warranty online and thought it was the best choice. Did not have a good experience with other home warranties and looking forward to this warranty plan that I choice.

It's hard to be accurate when dealing with not one but three different repair services. The first two by Home warranty. The first walked out after diagnosing issue and refused to do service. The second directed me to obtain part as it was warranted. Then the fun began. Sears refused to send part until their repairman came in to diagnose and replace part as the part is under their ten year warranty. Project still not done. Three weeks without refrigerator. Tell me how happy I am

Service is good until you have an appliance not working, it takes too long to get it repaired or replaced. Lost all my food in the process, No recovery for the loss . Also I deal with Home Depot more than I deal with Lowe's, I think a customer should be able to pick what gift card and where they want to send it.

Maybe you should be more careful in choosing your wenders that are your front line and giving service to your customers. The last technician who was supposed to be fixing the problem in my property, he took the $75 and disappeared and now I have to pay again $75 for the job which was not finished at the first time. The second one, for same problem is not answering phone calls and have kept me wondering if this problem will be fixed or not.

I had an electric problem and you rejected my claim for no reason. It’s tragic that we pay so much and got zero service. I tried to call but was put on hold for thirty minutes. I’m extremely dissatisfied with your company.

Leo ** was my rep when I was shopping for home warranty for my clients. He's easy to work with, very knowledgable about his company & what's covered, gave full warranty coverage to my clients at a very competitive price, and had excellent customer service attitude. I highly recommend this company and Leo if you want to get home warranty!

Absolutely amazing customer service. The representative was very thorough with options of the home warranty plan(s). He was very kind and extremely patient with me. The information provided was helpful for me to make the right decision for my budget as a senior. Truly appreciate the time spent explaining everything to me.

Stephen the AC guy was fast and wonderful. He was able to get our leak stopped and fixed. Very informative. I would highly recommend him to anyone. I really appreciate Choice Home Warranty for sending out top of the line people.

The HVAC contractor very professional. He Took his time diagnosing the problem and fixing it. He explained findings and options. He also listened to our concerns and ensured he addressed them. He was on time and he wore a mask.

Service contractor did not resolve issue. Now our unit does not work at all. Service was not acceptable. The company used was way out of our area. Prior service just over a year ago was much more thorough and resolved any issues. Not happy that unit now is not working at all.

The technician that came to service my refrigerator was very good and knowledgeable, however my issue is with the replacement amount. The amount given is very low for a replacement appliance. This was the same with the oven I had to have replaced.

I just wanted to say thanks for the timely professional services provided by Jeramie of Root’s Drain Service. Service with a smile. I couldn’t ask for a better experience. I wish that all of my experiences would be as seamless as it was yesterday.

First time warranty customer. Was skeptical but tried it out. A/C blew warm. Placed a service request. The service tech arrived within the time frame. The tech took the time to answer my questions, was in uniform, and had a matching vehicle with company name and state licensing information. The tech was professional and did great work. Overall, the total experience from the initial claim to service completion was a positive experience.

Nice service. The guys were professional and helpful. Provided all details about the issue and work need to carried out. Changed both side springs as balance need to be maintain and had cable changed with quality work. I would definitely recommend the guys who performed service. Choice warranty specialist were provided very nice service and was with me on call till service performed.

Company worked with me for the time of the appointment. They called when on the way and were professional and friendly. Plumbing issue was fixed fast. Thank you to DMS Pro Services. Appreciate the great work and service. Thank you.

Yes, would recommend to a friend. Very detail in the work completed. Went out and beyond while completing service. Provided a light bulb and I only had one bulb for the fixture. Great work with a great personality. Keep business like this company servicing.

Last two claims resulted in denied claims. First one was for slab leak and since I used a vendor who charged less than half what CHW's wanted, claim was denied because they were not "approved". Took over a week to get a determination with no hot water. Second claim denied stating appliance covered by manufacturers warranty is in effect. Submitted appeal base on inaccuracy of reason. Manufacturer has verified that appliance is out of warranty and has been for over 1 year.

We had an unknown water leak. The technician conducted a thorough inspection of the house after determining the leak was somewhere in the house, eventually finding that it was a leaking float valve in a toilet. The process took somewhere between 1 to 2 hours.

We have well water pumped to a main holding tank that feeds to the hot water heater. The water heater is a gas unit and started leaking and not working. Filed claim and it was denied!? It is under review but now will take two weeks to make a determination - give me a break! So I am forced to have no hot water for two weeks? What kind of crap is that?!

My technician was flexible, knowledgeable, quick, and demonstrated great customer service. I appreciate the learning opportunity as well. Thank you for turning a stressful situation into a positive experience. The hospitality I experienced is very reminiscent of Omotenashi. Thank you again.

Choice Warranty did not accurately evaluate the repair on the service call therefore denied my claim to pay the technician who came to my home to do the repair. The repair if left undone would do a lot of damage to my property. I will respond to the other email when I get more information.

I called and had Victoria create a claim for a refrigerator/freezer. I received a confirmation from Sears that a technician would be out in 5 days. I can't be without a refrigerator for 5 days. Called back and Mark cancelled Sears. I'm now waiting for another technician who can hopefully come out tomorrow.

Choice salespersons are very misleading with the term repair or replace. My microwave and washer stopped. I called in my problem. Choice, then had the tech come to my home. They determine both come not be fix. Instead of replacing my microwave and washer. I was emailed gift cards for $343 for toward a washer and $191 for a microwave. I called Choice. I told them this doesn’t cover the replacement of my appliances. I was told to look at my contact. It says Repair, Replace or Buyout... After speaking with others they’ve had the same results with Choice Home Warranty.

My air conditioner was not cooling. The fan was blowing but the air was not cool. It was late in the day but I was able to contact Choice and they responded quickly. The service person was so nice and got it fixed right away. I am so very grateful.

Plumber was very professional and knew what he was doing. If I can, I will always request specifically for him for any future work. Company called to inform me of arrival time. Couldn't make it that day due to flat tire but was there first thing in the morning as promised.

Almost not worth having this policy. Takes too long to get an application on an emergency water issue. No one can go 7 days without a repair. Called my own repair man. Paid out of pocket for same day service. Now in email when I tried to get reimbursed you tell me that I could have called and said it was an emergency to get the water back on and try to find another vendor. I did tell the lady that I needed my water back on as soon as possible and the appointment was set for seven days later. Unacceptable. Went two months without washing machine.

Technician was great. Choice Warranty obligation awful. I would never recommend this company to anybody. They would not even pay for coolant added to my compressor. What are you good for??? Joining CHW was a waste of money!!!

I was pleased with how friendly and professional my technician was. He explained what I needed and was thorough in his troubleshooting. He explained the rest of the process for my repairs and encouraged me not to worry. I am confident in his work.

A great job was done by the person that was scheduled to come out. Was on time a completed the job quickly. Would highly recommend this vendor. Actually replaced the garage door opener with a new one. Great job was done and professionally completed.

This company will find any possible way to refuse a claim. Said I had too much grease in my microwave, no, the microwave was sparking and I was told it needed to be replaced by a company not sent by Choice. Had electrical issues, gfi went out in bathrooms which created outside (attached to house) outlets to not work. Will not fix outdoor outlets! They send people that will purposely find a way to write up the claim so it will NOT get fixed. I will not renew nor will I recommend. Even the vendors will tell you that choice will refuse more than they will repair. I have had one claim refused. I disagreed with them a phone call was scheduled. Reminders from choice sent on more than one occasion and no phone call was made. When contacted they scheduled another call. Again, nothing.

The technician was pleasant and seemed knowledgeable. My only negative was that he did not answer my phone calls seeking more input about when he could come. I was disappointed that my Choice Home Warranty did not cover this repair although the drain pan issue was clearly an integral part of my ac.

The plumber was knowledgeable & professional. It didn’t take him long to solve the problem. And his clean up was so refreshing. It was clean & smelling great. He wore a mask, and stayed far from us. His safety measures were on point.

Really easy to set up a claim. It give me feedback quick. Fast replying on email. But I’m still waiting for a tech guy to take my claim and do my air conditioner. The air conditioner broke on a Saturday, so it took a while for them to reply. I can’t wait for someone to come and do it. It’s really hot.

I contacted CHW on a Friday night and was not expecting an answer until Monday. Imagine my surprise when I woke up on Saturday morning and saw they responded. Not only did they respond but they were sending a technician out between 7:00-11:00. I was so happy. Whenever I call them, I seem to always get Alma. She is an angel and a joy to work with. She is always pleasant, patient and helpful. I love my CHW plan and the people who maintain it.

Overall great experience. I had a problem with my AC unit. They got a hold of the repair guy and checked it out. I had to have a new one. They replaced it. I didn’t have any hassles. I would definitely recommend this company.

The toilet wasn't finished or fixed.. Has to get approval from you before we can have it finished so now we have to go 5 or 6 more days.. Ridiculous that a job costing under 500.00 needs this long of a wait.

I called in to Choice Home Warranty and was greeted with a friendly voice. Had an issue with my dual zone a/c not cooling properly. Tech named Alex came next day. He was thorough in checking my a/c system inside and out. Very pleased with the tech. Very knowledgeable. Would use again.

The gentleman was very friendly, professional, and resourceful on providing things we could do. He repaired my appliance and went to great length to make sure it was working properly. I recommend Choice Warranty to any and everybody because they are very professional about taking care of business.

Dryer was not repairable so a payout was issued for 335 dollars when it should have been a replacement of dryer because you can't buy a dryer for 335 dollars in today's market. Isn't that why I purchased this warranty plan? I got robbed again!

The technician was presentable, in his uniform well identified, and very professional. He seemed very knowledgeable. He explained the process of submitting his findings and any future processes. Having dealt with other technicians from other companies, it was a good experience for the first time dealing with a claim at Choice Warranty.

Microwave problem reported in June and was never call by a service tech. I made calls to CHW to find a tech. Never happened thru July, August, September, or October. I never renewed because of CHW failed to get a repair tech. out to service my microwave.

I was very surprised with the same-day response by the Technician. He quickly diagnosed the problem and it was submitted to Choice Home Warranty for decision. It was approved the next day, the fan was replaced and all is well. The AC was out a total of two days. Great response by Choice Home Warranty and the technician.

My AC unit went out on 10/2/2021 and according to the technician that came out it needs to be replaced because you can not get parts for it. He submitted his findings and told the person taking down his assessment that it was basically worn out and given the age of the system it needs to be replaced due to no fault of my own. My claim was denied stating that it was a power surge that caused my system to go out. How can that happen unless he intentionally put that in for my claim, when my technician stated that it was not a power surge that caused it to go out. So, I am still without AC living in south Alabama with temperatures over 85 degrees, and this has been going on for over a week.

This was my first service request with Choice Home Warranty. The first technician that got assigned wasn't professional and highly offensive in behavior. I explained that to choice home and they immediately assigned a different one without any hesitancy. The second technician was total professional and quickly addressed the hvac issue at my house. My experience with the overall process was extremely well. All the customer service representatives at choice home were helpful and professional as well. I am very pleased.

Plumbing issues resolved very quickly and efficiently and no mess in my house. The guys who came out were very professional as well as knowledgeable. I’d hire them again in a minute. I am glad that I have purchased this warranty and I’m very satisfied with the service I received.

The application process was extremely customer friendly, quick and effective. Great price and great customer service!!! This company is first class for sure and I would recommend them to anyone who needs protection and wants to sleep while the wind blows at a hurricane level.

I already gave a review the first time was good. The technician left a little to be desired. The overall experience was ok. Choice Home Warranty is what they say they are. This is refreshing in a time when most service companies take advantage of senior citizens.

Professional and friendly. Knowledgable and thorough. Left no trace of his having been here. An asset to his company and to anyone who requires his services. Told me that he was going to submit a follow up inquiry to Choice Home Warranty regarding the spinner support on the washing machine as it appeared to possibly also in need of repair.

He came started checking our ac units and found the problem and explains what next steps. He also said Choice will contact us for our next step. And I am waiting for choice. The ac unit is shut off and we are living in hot weather of Texas.

I called for my garage door opener. The technician came very quick and replaced it. Mr. B Door was very professional and found out the problem very quickly. very flexible and accommodated my schedule, arrived on time. Explained everything very well. Thank you.

The worker knew what the problem was. He took his time and went through the fridge compartments. He explain the detail work. Was on time and a very pleasant guy. Jackie ** is the man for the job. Wasn't long before I got a reply from Choice Home for repair work. That's good business.

The claim went through and all was well. Waiting for next step.

Dee was very professional, courteous, and knowledgeable, and was able to fix our plumbing issue in a short amount of time. Thank you for such good customer service! I will definitely use this company JBMS in the future if needed.

It has only been a day. So far I haven't had any problems. The technicians very friendly. They came out for one thing and of course ran across another. That's what a technician do. Work on what they came to work on and look out for any other issues. I thank them for at least trying. At this time right now I don't have any problems.

Choice covers very few problems and they pay technicians maybe $.30 on the dollar. It's a HUGE waste of money!!!!

Your Rep was knowledgeable. Helpful. Was informative to who, what the contractor would need. When he would contact us and how much we would have to pay for repair/service. If we needed any other help with the repair of other equipment on said machine.

The representative was very courteous and helpful. He immediately located my account and took all of my information about what the problem was and informed me that the repairman would get in touch with me within the next few days. He was very courteous and treated me with much respect and that goes a long way with me. Thank you.

He refused to look at work of 1st repairman to see what was the cause of the leak. He was rude. Reluctantly put on face mask. Attempted to negotiate a 50.00 payment from my husband to check out what he thought was wrong.. Did not finish work.. We still have small leak from the welding. We reported this to Sears through email. We are still waiting for the job to be complete.

I spoke with Greg **, when I called regarding getting a home warranty for my new home. He was very helpful in explaining my options. As a previous home warranty customer, I was able to sign up for a five year service plan and save some money at the same time. Thank you for all your help.

He was in the area a day earlier than our scheduled time and called to ask if I was available for him to come. He came soon after the call and was pleasant, knowledgeable and quickly found the problem and fixed it. It was a great experience and I can always count on Choice Warranty to call great service people.

Came in 2 days. Professional. Repaired it quickly. Called ahead of time and let us know they were coming. Very good at their job. It was walls appliances. Thank you very much for repair. We will keep Choice warranty for our home.

My experience with Choice is off to a shaky start. Although I did get a good price, it came along with a very pushy salesman trying to get me to commit for 6 years. I repeatedly told the salesman that I was not looking for a commitment and my previous experience with other warranty companies. He kept trying to force me to take long contracts even after me saying no. I almost opted out and felt like I was being scammed with how pushy and persistent he was. Upon sign up, he never sent me my 2 policies I paid for. He only sent me 1 policy and stated I had only paid half the money when my credit card statement said otherwise. This made me feel like I had been victim of a scam. Worst feeling ever.

I am very pleased with the service I have received from Choice. I today had my washer had a problem wasn’t working. It seemed like I just entered my claim and the serviceman was at my door. Now that’s service!!!!

A good experience and I hope to get the good service as well whenever needed. Lisa was very helpful in explaining all the available options to me in terms of pricing and coverage. Looking forward for a great experience as well.

Poor customer service, most of the service representatives have no idea what they are doing, most service orders require multiple visits with multiple companies, and 3 of the 5 service orders I submitted resulted in me calling outside companies and paying it outside the warranty. Run away from this company!

Serviceman called me and told me he was in Ovilla, headed this way. I told him great, I have been waiting on him. I opened the front door and you could tell we were home. Told him to call me when he got here, that I was working on the back porch.... He did not call but took a picture of door and left. I have been waiting on this repair for a week. I called him, no answer----then I called office and he called and left msg with him. He could not have been over 3 miles from me when I called and asked him to return. I got an email saying that no one at home.... Need to reschedule.... It is FRIDAY and I guess he had something to do after work....because he could have come back....

This is my first time needing service with Choice Warranty. I was with another company before and my experience with Choice was outstanding. From the ability to easily request service on line (love that they set up an appointment but you can quickly and easily change it to fit my schedule) to the texts to let me know a shorter time frame on the day of service to the phone call from the person assigned that he was on the way, this has been a great experience. Needed a part, which he ordered on the spot (it is coming directly to my home) to setting an appointment for him to return and switch out the bad part with the new one. I really like that the same person will be returning as he knows the issue. I would highly recommend Choice Warranty. Their customer service is excellent.

Excellent response when I finally got to speak with a representative. He realized the urgency I had and tried to get me help as soon as possible. Hopefully I will get a call from a service rep. within four hours as he indicated.

The technician was prompt and very helpful in evaluating the problem with my dryer. Hopefully he will be able to get the parts to fix it ASAP! I really need my dryer since I have guests living with me. Choice Home Warranty has been responsive in assigning technical service representatives.

I've had to have 3 service calls since becoming a new homeowner. I'm so glad that I purchased this home warranty! It has saved me over $1200. out of pocket expenses already! My most recent experience was with an electrician and he replaced a circuit breaker for me so that I'd have hot water again! He came within the time slot of appointment and was done in 30 minutes!

The plumbing take this. You did one very fine job. Came in. Introduces south. Dissect the problem. I repaired it in a timely manner. He took his time cleaning up after himself. He also gave me a structures about many more plumbing issues. I hope that I get the same technician when I called Choice Warranty about any other plumbing issue.

I was very disappointed with the initial amount of 191.00to replace the microwave. It is impossible even at sale price to get one for that amount. After talking to Yvette I believe I was able to get the amount to 250.00 which is still low but I did accept. The next issue is that you do not cover installation. My husband and I are unable to install so now have to pay to be done. This brings the replacement money below original amount.

Gerald Robert ** helped us make the decision to get Grandfather coverage. It was the best option for us. It gives us peace of mind for 5 years and after to know that we are not going to have to figure out how much it will cost later on down the line. We have the best rates possible. Better yet we can take it with us to our next home.

I loved their service!!! I would recommend them to anybody looking for good, fast service!!! They are inexpensive!!!! They are straight upfront about the timing it may take for your part to come in. My tech came the next day to fix my dryer and got me up and running in no time!!!

Refrigerator's ice maker was not working. The tech had to order a new ice maker. It arrived at the house about 4 days later, I called the tech and he installed it. He said without Choice I would had to have spent about $250.00. I paid choice the tech $45.00 for this. I am glad I had the Choice Warranty.

Excellent service and really good person. I’ve have these guys before and I wish I could get them each time. He called and showed up on time. He listened to my concerns and talked with me the whole time. I really appreciate people like this!

First it was denied. Then it was approved. Then it's only partially approved. I am not happy with the runaround. And I wish I hadn't signed up for three years. I am 75 years old and can't move the toilet myself or I would clear it myself.

This is the first time that I used my home warranty and I was very very happy. It was very easy to get the claim started and the tech was a very pleasant man. So I would highly recommend Choice Home Warranty to anybody that would ask me about a home warranty company.

I called your phone number multiple times and got a fast busy signal each time. I then filed a claim on your website. We are now awaiting a call from the repair company. The claim was easy to file on line, but I would have rather spoken to someone.

I really hate your voice response system! It is difficult to navigate and does not give clear directions. The system to initiate a service request also is horrible. The employee I spoke to seemed to be interested only in getting off the call so she could get the next one. HOWEVER THE PLUMBER FROM FOREVER PLUMBING IS GREAT, EFFICIENT, CLEAN AND JUST SUPER.

Ok, so let’s talk about Choice Home Warranty. You know how HR departments are there to protect the company and not the employees? The same goes for home warranty companies. The vendors (service technicians) are there to protect the home warranty company from paying out claims, not repair your failing equipment.

It's been a great company since I joined. I would tell everyone I know to use this company. It's been great when I need them. Every time I use this been a great experience. Any one that needs a home warranty I would use this one.

First of all the tech was good and said the insurance company will replaced it. My cook top is the top of the line 36" Kitchen Aid- Electric induction cooktop cost over $2000. I get a call from Choice saying they will send me $389. They were comparing it to the wrong cooktop because is a induction then after 30 minute they said $ 600 and something. They are comparing to the low end cooktop. EXTREMELY DIAPPOINTED.

Technician was knowledgeable and professional. Would recommend this company. Nice to see an honest company. Arrived on time and used shoe covers. Cleaned the work area and was thorough. Definitely would call this business in the future. Choice Home Warranty is using better quality business for a change.

We had two different appliance companies come to repair our dishwasher. First guy said it was fixed and within a week it was still not working. Second guy came out and said it was unfixable. If the first guy would have diagnosed it correctly we wouldn't have been out an extra $75. Very frustrating!

The Plumber arrived on time and was courteous and careful to leave my house clean. He fixed a toilet that was running in our first floor bathroom. Everything works well now and we are pleased with the service! I would recommend them highly for plumbing service.

Bennett Brother was very professional and left the area clean and best of all the systems running much better. Like to keep Bennett Brother for future work on my system. First choice reaction to my claim was immediately and professional.