Choice Home Warranty Reviews

I called because a bulb burst in my bedroom ceiling fan. My granddaughter was in the room at the time, and luckily she wasn't hurt, as shreds of the bulb landed everywhere. The electrician checked the electrical and said everything was in order. He said ceiling fan bulbs should be changed yearly, which I didn't know and will be replacing all my ceiling fan bulbs. The electrician was on time, polite and knowledgeable. Only reason it wasn't five stars is I didn't appreciate being charged an extra 3% for using a credit card. Expenses like these are never planned, and being a senior on a fixed income, this is the only way I could cover it.

I didn't believe that my case manager was very accurate on the price to replace my washer. Your company decided that it was more economical to replace my washer than repair it. The price for replacement quoted by the case manager is less than half the actual cost of any similar models available at Lowe's or Home Depot around me. I'm not a satisfied customer.

We had a few items our tenants didn't report to us were having issues. Primarily the toilet and the garage door. Choice Home Warranty was able to tackle these quickly and efficiently. After submitting the case, we were on the calendar for repair the next day. The service providers were professional and easy to work with to get things reported and covered.

Had 2 techs come out. First one sounded like he knew what he was talking about. He said he called it in to his supervisor because he could not get ok to fix defrost and fan. Said the Samsung are known for these problems. Waited another week for another tech to come out. He said we needed “Gaskets” and that should take care of problem. I have done a light check to see if all gaskets were sealing and they were. He said that gaskets aren't covered and would cost $700 to replace. He recommended that I purchase and fix them. Not the reason that I have Home Warranty and I know it is not the issue. Went through Thanksgiving with a Fridge that doesn’t work and now have to either “TRY” the gaskets before they will come back out or buy a new unit for Christmas. RIDICULOUS!

This company is a scam. You never want to cover anything, but have no problem taking your payment on time. I was even upsold to cover more things and my deductible increased during that time and still my claim was denied. I have made 2 total claims and both were denied initially and with a few appeals I finally got some of my money back for the washer claim.

Both service technician was knowledge of the problem and completed the in timely manner. I am satisfied with the service. The service done was completed and the problem was fix, the refrigerator is working fine, and the toilet is not leaking.

Do not purchase a home warranty from this company. Save your $612 for the year and pay for your own appliance when it fails and you need to replace it. The button release mechanism to open the door of my built-in microwave stopped working and the door is stuck shut. A technician came out and submitted a report that the microwave needs to be replaced. CHW denied my claim and said that I somehow damaged the button mechanism and it failed to work. I had to set an appointment to speak with a case manager to appeal my claim and the case manager was 10 minutes late for my appointment. The case manager was not even willing to call the technician to verify the report. The whole experience was frustrating and insulting. Do not purchase from this company! This is a scam company! Save your money! The only reason I gave them one star is because I had to in order to submit the review.

When the service man replaced the wax ring seal, he found the porcelain toilet bowl hold down plastic screws deteriorated and no longer effective. He recommended that the toilet be replaced, his description evidently used the phrase rusted with THE PORCELAIN TOILET AND PLASTIC BOLTS RUST IS NOT A POSSIBILITY. HIS CHOICE OF WORDS IS WHAT YOUR DENIAL IS BASED ON.

The Plumber Called ahead when on his way. He arrived on time. Checked out the problem, and got the job done. He was very pleasant and Very Helpful! I would use him again and I hope he takes any plumber calls that come into CHW. Hard to find anybody to take the calls. He got there and repaired the problems with the toilet tank valve.

Our heat went out on Sunday. I field a claim Sunday morning and we had a tech out to fix the problem Monday morning. CHW took care all of the scheduling nonsense and I only paid the nominal service fee.

Love My AC tech came, Dec 1, 2021 in clean white shirt with smile on his face (Dyrell) to introduce himself. Well manner. Starts checking on my AC units, found out one of the ACs were low in freon. A preventive maintenance came to a play on Dec. 6 2021 (Dyrell with another tech) came with a cylinder of freon. The two tech are both in clean red shirt uniform, add more refrigerants in the system. Check the indoor temperature. Bravo Solo job well done. Note: They didn't check the inside of the air handler.

On time, professional, repaired problem quickly and efficiently. Would definitely recommend to anyone needing work done. This was also the second time using the same plumber who remembered who we were which also made things easier. Choice Home Warranty was easy to set up appointment online and got an immediate response with appointment date and time.

I’ve had several technicians' service issues. This issue had been checked before and I got no solution. Of all the techs sent out, Titus is by far the most professional and knowledgeable. He was punctual and had great communication skills. He checked the system and determined the problem and had the parts and repaired the same day. He had a smile when he arrived and and respect to match Made the experience peaceful. I’d recommend his company highly.

Very easy to explain the problem I'm having. And they responded quickly. The person on the phone was very helpful in explaining what I needed to do. I feel much better now knowing that they will take care of this matter.

Choice sent out the repair company in just a few days and they determined the Disposal needed to be replaced. The job was done and they explained what was done and gave me all the warranty information to note for future reference. It is easy to work with Choice when needed.

Had a very pleasant experience...Good price for quality plan. Agent help me with every step of the plan explaining what the plan had to offer! I thought everything was explained very well and I'm hoping I don't have to use it!!

The service and representatives are great at making sure the customer gets the best service possible. Greatly Appreciated! I appreciate everything that that was done to take care of my claim. I have been telling a lot of friends about this experience. My friends may be contacting Choice in the near future to join the team.

Tension pulley (mechanism that make drum turn) broke causing belt to break as well. Per CHM this is not due to normal wear and tear. Well I'm confused how would the drum turn without it. To dry clothes the drum MUST turn. Policy states ALL parts and components covered. Email received stated the same but CHM would not repair. So I'm spending monthly payments for nothing. This company sucks and I will not refer to anyone. #RIPOFF

I put in my claim this morning 12/8/2021 and now see that the earliest that someone will be at my home is 12/16/2021. In the past I was very happy with the response time. The serviceman would come over on the day I called.

I put the service call in on Monday and the repair was scheduled for Wednesday. The service was very prompt. The technician was very professional. The technician replaced a seal in a Maytag washing machine. I would recommend Choice Home Warranty to a friend.

Our dryer was working, but not heating properly. Technician #1 arrived on Nov. 29 and said the dryer was working, we just needed to have the ducts cleaned. Moments later (after hearing a loud pop and smelling electrical smoke), he stated there was some type of short. Technician #1 told us to buy the replacement cord (because he had checked and that's where the shortage was) and have it installed at the next appointment. At this point, we had NO dryer. The next day 11/30, a Technician #2 came out, and seemed surprised that someone had been there before. Technician #2 said the new cord was damaged while he attempted to install it ($30 down the drain), and there was actually a short INSIDE the dryer.

Very pleased with Josh and his company. There were some issues with the heating unit itself but Josh come back every day until he found the needed parts and had it working. Great to have a good experience in every way.

Called at 10:30am this morning, the person I talked to was very nice, but hard to understand. Had a heavy accent. Received an Email at 11.30am as promised and the Appointment was set for this coming Monday morning between 11 am and 3 pm. Can't get any better service than that. This was my first time using Choice Home Warranty and I am happy.

I received a call less than a minute after I sent an inquiry from your website! The man I spoke with on the phone was pleasant and professional! Plus he gave me a great 3 year plan with a locked in price! I could not be more pleased. Customer service was fantastic!!!!

I had a used ss glass top stove operating in great condition. I've had Choice Warranty for almost a year when the timer and top element failed to work. The selected technician that came by was very professional and recommended that a replacement stove be issued. Choice contacted me with an offer of $338.00, which isn't even 1/3 the cost of a replacement stove. I excepted the offer only to be told that the funds would be issued in the form of a Lowe's gift card which I though was unprofessional and down right tacky. I have yet to receive the gift card after a weeks time. I will continue to use Choice until I have an experience that I consider grossly unreasonable. Although I wasn't thrilled with the whole experience, it was USED STOVE, but again I still have not received the funds offered, so the "Jury's Still Out!".

Choice Warranty responded quickly to our plumbing issue and sent out a great 3rd party to fix the kitchen faucet within less than 2 days. It was not urgent, so the timeframe was good for us. We appreciated the flat rate and a quick fix. Thank you!

I foolishly wrote about my pleasant experience before the assignment was completed. This is in reference to claim #**. The first part of this claim was so satisfactory that I was sure the second part would be also. The repair main stated that he did not have the necessary tool to repair the bathtub and that he would return on Monday, November 28th. Today is Wednesday, December 8th and I am still waiting. I called several times to no avail. I contacted CHW and I am still waiting for them to take action and complete the job I paid for them to do. Is anyone coming?

The technician maintained communication after being in an accident and unable to arrive on his scheduled day. He explained the situation and worked hard to get himself back on track. He was quick and thorough in his evaluation and consult.

Was thorough on explanation of services. Offered different payment options. Went over items covered and extra items covered such as Freon and cosmetic issues covered through policy. Service charge is $65 instead of the $125 I currently pay. Also the fact they offer same day service 7 days a week.

Matt worked me in late in the evening because he knew I have a Christmas party on Saturday. If you continue to offer me technical support like Matt..I am a happy camper!! Thank you for your assistance and quick response to my concern!

I canceled the Choice Warranty This morning and ask for my credit and I was told that takes more than two weeks to get my money to my credit card plus I asked for an email to be sent to me (**) with the cancellation number and never got it. Is not that I don't want to buy it but is because my wife wants to take care of it herself. Thank you! (**). The lady that talk to me was not that nice.

This is not the first time I’ve had Choice Home Warranty for a home. I’ve never had any issues with the company, which is why I chose to get back with Choice Home Warranty, after the warranty expired that was transferred over with the new home that we had purchased. The very first time I needed to file a claim, it was denied, for a reason that made absolutely no sense. This is not the way I expected to start my relationship back with Choice Home Warranty. I am really second guessing my choice of making this my home warranty company. It’s bad enough that we have to deal with the hassle of having something mess up in the home and then have to deal with an unreasonable denial of a claim.

Customer service rep Alicia ** promptly responded to my message and even called me to understand my concern. She has been courteous in mentioning she will speak to Technician and ensure the repairs are fixed in time without any additional charges.

The technician came at the appointed time, introduced himself, checked the unit in question thoroughly and explained his findings, and answer our questions. We don’t know anything about HVAC but he pointed out things that were questionable, safety hazards and included his recommendations and quote. He is also nice and considerate of our time when we asked for a reschedule. Also wasted no time, He is coming back Saturday to fix all the things the previous tech messed up installing our HVAC units.

When I picked Choice I was told that if things could not be fixed it would be replaced at no cost. My first thing that needed help with was my furnace. When I called in for service I was told Furnaces are not handled that way. I am not happy.

Response from Choice Warranty was quick and easy! And their chosen contractor reacted same day and took care of my problem! Thank you for once again providing exactly who and what I needed! Keep up the good work! Your service is most appreciated!

Choice Home Warranty overall gives great help. We have used them several times. The only problem is the services dates change. I don't believe that this is the fault of Choice. There might be a problem with the repair being need, but the contractor will not provide service for two to three days.

I will absolutely recommend Choice Home Warranty to my friends and neighbors. I really appreciate all the reminders. Everything seems to be going the way it’s supposed to. The process of setting up the repair was easy and quick. The repair technician was identified and sent in a timely manner that made it easy the workaround.

Customer service rep was helpful and quick. Quick response with the emails for my claim. If the technician solves my problem, I will be very happy with Choice Home Warranty and will recommend it to friends. Service call is scheduled for tomorrow. We will see.

I am thankful for this card and I understand that I have to pay the balance to get a washer that will last. However, I wish that I could get the card sooner than a month. However, I have purchased the washer with my own funds and Lowe’s has said that I can get a refund of the amount of the card when it comes. Thank you again.

The technician was on time and even called to see if it was a good time to come. Upon arrival, he diagnosed the problem (leaking water from commode tank) and put in a new flush valve which he had in his truck and solved the issue. He cleaned any water spilled and was gone in about 30 minutes. He was very courteous and professional all the time.

This was my third time using Choice in the four years I’ve had them. This gentleman was extremely honest and helpful. I didn’t feel taken advantage of. He didn’t give me the run around about what the issue was or if the part was available. He communicated his ETA. He was quick and efficient. He followed process and procedure in terms of collecting payment. This service call restored my faith for certain!

You are fast in getting my problem solved. Don't have to wait long for someone to come out. LOVE IT!! The company that comes out is efficient and knowledgeable about the product and explains what is happening and what the results are.

The process for a claim is easy. The only thing I think you could work on is the timeline of when the repair can happen. It took more time than I expected to get someone out. Other than that we were satisfied.

Technician was prompt and courteous. He assessed the problem and got straight away with repair. He was personable yet professional and had all of the tools, equipment to complete the work same day. Communication before repair was effective with his company and aligned with communication from Choice Warranty. Great overall experience.

Plumber was on time. Fixed problem and but every bag and cleaned up. Only thing it took Choice a little to get a plumber to me. Was worth the wait. Tell all my friends and family to get Choice. It's worth it. I hope price doesn't go up too much when I have to renew.

Billy was right on time and very pleasant. He was informative about the necessary steps it will take to repair based on the age of the fridge. He explained he would do his best to get the parts necessary and would be in touch via My Choice Home Warranty claim.

I can’t say I’m very pleased with my experience. While I appreciate some aspects of my home warranty, for the amount of claims I have filed I’ve not had many things fixed. In this market, home buyers have to take some risk when purchasing a home and, unfortunately, it makes it easy for companies like this to take advantage of dysfunctional components that were overlooked during the home inspection. I’m grateful we were able to negotiate the sellers paying for our warranty, but if it was money out of my own pocket I would be pretty pissed off (even more-so than I already am). At this point, I would not recommend this company for a home warranty, even the most expensive package which is what we got.

Very quick response after my report of leaky refrigerator. I was pleased to see their email response immediately. The technician came in courteous and respectable manner. He fixed it right away! So glad he has released our worry and concern. Choice warranty demonstrated their reliability. Great job!

I was very pleased with the customer service agent that took care of my issues today and would definitely recommend them to someone else. Thank you very much. I'm looking forward to seeing the technicians when they come to do their job.

We've had Choice Home Warranty now for a few years and have had to make a claim for dishwasher, refrigerator and garbage disposal. We purchased multiple years because we love the peace of mind it gives us. To date, we've had all claims attended to with minimal wait and cannot be happier. Recommended.

I was very happy with the contractor that was sent to my house to replace the water heater. They were very responsive and answered all questions and concerns. Quality work was done. I would definitely use them again in the future and recommend their services to others.

Setting up my appointment was very easy. I was able to do it right online. Less than 12 hours later my appointment was set up with a reputable company whom I have dealt with before and have been very pleased with. The gentleman showed up and was very polite. He did a fantastic job on the refrigerator and it works great.

Always getting denied for my claims! It’s ridiculous! I’m certain writing this will be a great excuse to deny me any future claims. It’s pretty sad when the people to send to do the repairs say that Choice is the worst!

The repair was hindered by the slow response of the insurance company to cover the repair. The technician was great. The insurance made every effort to effect the cheapest repair causing a delay for both the repair company and myself. Insurance seems like a good idea until you have to use it.

Problem with no heat. File a claim. In less than 4 hour technician assigned. Problem fixed on a Saturday. CHW services are available on weekend days as well as through the week. No delays or problems with finding a provider to assist in an emergency.

I contacted CHW to repair a burner on my high end JennAir radiant 36 inch cooktop. A technician came out and determined that the part necessary was unavailable. CHW agreed to replace. A day later they offer me $300.00 for a $2000 cooktop. I tried to communicate with someone of over a week, sent numerous emails and left a dozen messages, only to get a phone call from the resolution department that I would have a $3000 check in 30 days. Total scam company, do not waste your money!!

We have a clogged pipe from the kitchen sink. Choice says that because the plumber doesn't have access to the site of the clog (behind a wall) that it won't be covered. The warranty was a huge waste of money.

We had an issue with our dishwasher, CHW set us up with a technician and they came in about 2 days. Once the assessment was in, CHW wasted no time to let us know their decision on the appliance and will send us a voucher toward a new purchase. Easy.

Great job. Took two working days from time called in to replace disposal. We will recommend Choice Home Warranty to our kids or anyone else. When they say going to be there certain time and day you can set your watch on CHW.

Service was good. The problem was solved and the server was very informative, professional and timely. Very pleased. I hope if I need it in the future for any repair that I will get the same expert, kind, timely and professional service. I will definitely recommend Choice Warranty to my friends and family. Simply the best. Can't go wrong with Choice Warranty.

Electrical technician -Cezar arrived on time and readily assessed our electrical issues. The light portion of our ceiling fan was defective he said and would readily report for possible part replacement. He fixed our wall defective sockets and finished his work in no time.

It has been 2 weeks since a repairman came out and look at my washer. He determined that it need to be replaced. But I am still waiting on a reply from Choice warranty about the final determination for the replacement. I keep getting the run around about the final decision and it very frustrating. This will definitely determine if I choose to stay with Choice Warranty after this ordeal.

I contacted them on the weekend, and they immediately replied with a date and time for the repairman to come look at the issue the very next business day. Really fast efficient service. Great customer service. Pleasant and very well qualified contractor. Took care of the problem and provided a credit for a new washer.

Sales rep was very informative, coverage is perfect. Everything I wanted coverage on was in the package. Made the process very easy. Took less than 5 minutes to set up and will give the buyer of my home a peace of mind.

It took several days to get someone out here, but they finally came out and fixed my furnace. He was very polite and efficient. It was a heating element. They had a problem finding someone that would work on it. I'm not sure why. Maybe they only use certain companies.

My furnace was making all kinds of grinding noises. Called Choice Home warranty, set up a claim and was then contacted by the Company coming out to look at furnace. It all went so flawless. I was actually amazed. Thank you. Yes it now works like brand new.

It was so easy to file a claim and then get scheduled and rescheduled for my appliance to get repaired. I received notifications on when my technician was coming and once he arrived I was able to ask questions of what he was doing.

No problem with service. Case manager helped a lot. Very satisfied, more than in years back. Choice Warranty is worth the expense, customer Service is top-notched, would recommend to others as I was recommended years ago, from a co-worker who had been a member.

An appointment was made for Saturday Dec 4 to check out our heating unit. They were a no call no show. I called Energy Saver on Monday since you guys would not answer their phone. Energy Saver had a Tech. out in 20 minutes. Found a freon leak on the outside unit and a small on on the coils inside. They are calling me back at 8:30 this morning on a price of new system. I believe this is why we pay you a monthly fee for better service. What happened?

Choice represents in their sales dept in signing up new customers a policy that will repair or replace your appliance up to a maximum of 3000 dollars. ABSOLUTELY FALSE. THEY WILL OFFER AN "ACTUAL CASH OFFER THAT IS YOUR APPLIANCE AT A DEPRECIATED COST. LIES!!

Set appointment to check ice maker in refrigerator. Not making ice. Followed up with confirmation. Changed time when so requested. Couldn't have been any nicer. App't canceled morning of -- started making ice on its own. Do not plan to reschedule at this time unless the ice maker goes on the fritz again.

The refrigerator is making a knocking sound sometimes. Nothing was done because it didn't make the noise while he was here. The problem still here and it is hard to predict when it will happen. Top rating for quick service. 5.

A claim was issued and immediately case was taken care of. Despite the 1st appointment was missed by the technician later he came and was very fast to fix the problem. I would recommend Choice Home Warranty. So far has been responsive.

We got off to a slow start but once Yvette got involved she smoothed everything over and did what she could to satisfy me. Great communication skills, did what she said she was going to do, and was a true professional. Thank you, Yvette.

Very quick response. Case manager assigned to me was terrific. Claim was resolved in less than 5 minutes. This is the second time I have had to use my warranty, and both times were a quick resolution. I would definitely recommend.

I submitted my claim online and received a response email the following day. The only thing that I did not like was the date given to me for service. Apparently, I did not describe the urgency in my matter for it to be scheduled 10 days out. I presume that was the earliest time available...

Abdul was professional, courteous, knowledgeable and very trustworthy. I have my new "go to" garage door company. He explained everything and gave me options. Last technician from another company said I needed a $500 garage door opener. It was not needed at all. I am a realtor and they will be getting a of my referrals!

When I called, the gentleman had no idea that he was to come tomorrow. 12/07/2021. So he re-schedule to 12/15/2021. He said he would call me tomorrow A.M. and let me know exactly the date for service. So, I am not very happy with your service. I've paid you on time, and yet when I needed a service, you obviously did not get in touch with the company that is coming out to service my AC problem. Hmm... I wonder if it is worth me keep paying you as I've been, when my first "call for help" was not advised.

Tech was thorough and professional, although he showed up a day early without prior notice. Seems he had the wrong phone# so he couldn't contact me. In the past, Choice has always contacted me with any schedule changes far in advance. Just lucky we were home. Normally would have been out on that day.

The Technician arrived on time; he initially asked what my concerns were with my home's heating system. I explained the front of the house was warm, but the rear of the house was noticeably cooler on every level. I showed him where the Heater was, he went right to work; first, checking the entire system then he began draining the system, once that was done, I could hear the heater clicking and the baseboard heating system immediately warmed the dining room and kitchen also started warming up.

The individual was within the time scheduled. He informed me immediately the fan went bad, and it would need replacement. Then he informed me that the warranty would not pay for the fan cost but a portion. I wish I would have better known that information. My fan was $500 that I had to replace.

I was very please they was there in a timely manner. They was respectful and completed the project in a timely manner. They called when they was at that last job. Gave me a estimated arrival time and called on their way.

Best service we have ever had! Have nothing but positive comments on Choice! The service we had for the air conditioning was also very positive. Actually it was the best service ever! Great company!! I would recommend Choice Home Warranty to everyone!

Quick to deny claims, their loophole, must be caused by normal wear, even after the repair tech said it was caused by normal wear over time. Causing water to continue leaking on the kitchen floor. Causing water damage over time.

The service and technician was wonderful! She and her trainee worked for Sears Repair service! On time, updated me often about arrival time. Knew exactly what the problem was with the ice maker, had the part and fixed within 90 mins!

I'm being more than fair as I'm writing this. I'm very upset and disappointed that Choice home warranty has not replaced my furnace after 3 different technician suggested the replacement of the furnace. They (choice home) still refuse to replace it after numerous pictures and diagnosis been sent to let them know what the issue is. CO2 is still dangerously been expelled from the vents and my tenants are afraid to turn it on. It's been about a month already and technicians have told me the company is not gonna replace the unit based on their experience. By the way, I'm still paying monthly on top of the $45 they deduct every time they send a technician. Ridiculous! I'm calling BBB.

Tech arrived on time. Quickly found issue causing leak. Unit was diagnosed as needing replacement due to cost to repair. We are replacing with a new KitchenAid Dishwasher from Lowe's. We were pleased with the fast response. We are waiting for our Lowe's gift card to arrive. Thank you. Leo **

The main shut off valve on my property is dripping and Choice denied fixing it although the technician said it should be no problem since they had just fixed one similar. It’s just a water valve that needs to be cut, replaced, and sweated and Choice said no. This is not the valve which the city owns. I might have to look into another home warranty service if this can’t be resolved. Probably less than a $10 part that needs repaired.

Totally disappointed in the replacement value for Kenmore dishwasher. Not sure how I’m expected to replace a dishwasher with the amount that was offered. Still have not received said gift card for Lowe's. Please advise as to when this will be received.

I spoke to a very nice and courteous young lady concerning my claim request #: **. Policy #: **. I thought that it would be best to advice you of my AC Unit: Trane 5 Ton AC; TCONT802AS32DA Touch Screen and TCONT803AS32DA Touch Screen with Dehumidification Control Comfort Controls 18-HD25D19-3. Thank You. I will be awaiting your service Email. Rene

Thank you guys for the fast response and appointment setting. I called this morning and was contacted very quickly with a scheduled appointment on the same day. I was not expecting the service to be set up that fast and with me being a 100% Disabled Army Veteran this is a great start to the type of service and response time I need. I'm looking for to greeting the technician and learning more about the company, service and inspection of the concerning issue. Thank you guys so much.

The company you all sent out for the heater was very professional, but the company you sent for the plumbing scam me out of my money and you all didn’t do fair judgement can out of it when I put my trust in you all and still have the same problem as of today. It’s you all responsibilities to do you all job and you all didn’t so you all plumbing are scams.

Since July 26th, yes July, I have been trying to resolve the malfunction of my refrigerator. It is a very expensive brand so I thought the insurance might be a good thing. First they sent me a guy to fix it and he replaced one part. It still did not work and he came back two more times and said he would order parts. Told me parts were on backorder until November 4. I tried calling him but he does not answer my calls. I called Choice back and told them that the guy they sent didn't know what he was doing. They then offered to find another technician so when I saw the email that they were sending Sears Service Department over I knew right away there was to be concern. I called Sears to ask if they worked on Dacor refrigerators and they said, "we do not." I called Choice many, many more times and they said they would find another technician.

Very positive experience. Made call for claim on Sunday December 5th. Person answering call was very helpful. By Sunday evening, I received an e-mail saying the technician would respond the next morning. The technician arrived on time and quickly fixed the problem.

I was very pleased the service I received. The Tech was on time and very respectful of my home. He resolved the issue quickly. He talked about some of the reasons that could have caused this problem and how to prevent it in the future.

Duane ** at Smitty's drain and sewer understood the issue. He was efficient and was able to arrive before my appointment time frame. Checked all the toilets, tubs and faucets. I would recommend him to my friends and family. Nice guy!

Leak resolved quickly as hoses became loose and needed tightening. Technician performed test and no leaks. Very pleased with results and professionalism of technician who explained the process and that we didn't need new hoses since they were steel reinforced.

These young men were wonderful!!! They did an excellent job and I have already starting recommending them to my family. They were courteous, professional and quick to respond. They diagnosed my problem with ease and installed 2 dedicated circuits for me.

Martin Repair Service was excellent and on time. Keep using this company service!!! He was respectful, provided clear helpful explanations for the repair. In fact, I have told three or four of my friends about Wonderful repair experience. I am willing to give the top rating for Martin Repair Service of five stars.

It was a long week at my house as I ran into trouble with the AC and. Plumbing issue. I thank god I had choice warranty who made my issues easy and fixed quickly! I am extremely thankful for the peace of mind!

We counted on you to replace our water heater that was going out. So what good is it for us to have a home warranty that won’t replace things you need replaced. The technician did a great job explaining to us what the problem was.

I have called this company on 3 separate occasions. The first time they were not able to send a tech to check my fridge. I called to cancel my policy but they will not cancel my auto draft. They raised my monthly fee but they did not call to tell me it was going up. My Dryer quit and they do not want to replace it or fix it so they want to low ball me. It cost $548 + Tax + insurance for a new one but they are only sending me $458. They still have not canceled my monthly draft.

Forgot to tell about a yr ago your tech stopped a leak by replacing the faucet (or so we thought). Now found it was not a good one or not installed properly. All's well now. Found same type was used but he held back installing the base of the faucet where the original leak came from. Thank You. Kudos to your tech.

John was great. He showed up on time, which is major for me as part of customer service goes! He got the job done professionally. He also cleaned up after him self and educated us along the way! Most techs will not clean up their own messes. Drives me crazy really, to pay for a job to be done and have to clean up after someone else. He was pleasant to work with and corrected the issue promptly. Thanks John.

Initially I used Choice's 'voice mail system' to initiate a request for repair, but I had difficulty hearing/understanding the prompts & questions due to being somewhat hard-of-hearing, as well as having to deal w/ incoming calls on my cell phone, etc. while replying to those questions. I then called and spoke w/ one of your claim representatives (Jerry ID #**), and advised him re: that I may not have clearly replied to some of the questions when prompted by your 'voice mail system', and that I wanted to correct any of my responses. Jerry was polite, professional, and quickly handled my request too.

Thought since appliance went down over holiday the wait would be lengthy. No, called Tuesday and serviceman here by Friday. The company called arriving early. The tech was nice. He found the problem, a small plastic tab clogging up the drain hose. He finished, showing me the tab and that the dishes washer drained. Paid and done. I am happy.

I have been pretty consistently disappointed with Choice HW but the techs from Helton were great. Choice looks for any chance to deny a claim and forgoes logic and common sense to do so. I filed a claim to move my septic sprinkler head for cosmetic reasons. They denied that and I understand. However, they know use that as an excuse to deny further claims. They denied a claim for an air pump because I still haven’t moved the sprinkler head. It’s absurd and I won’t be renewing.

Very prompt, clear, friendly service. I appreciate having a direct phone number to reach someone - that was the biggest thing on my list. Wow! Getting ahold of someone and having someone call back in a timely manner lets me know things aren’t falling through the cracks.

Choice had me find my own service technician which was fine, so I did and he said it needs replaced, so we sent pictures and they denied the claim because it wasn't fixable, CHW said it was rusted because of lack of maintenance which is far from wrong as every 6 months I drain it as I was told by the plumber who installed it 6 1/2 years ago, CHW said it has too much sediment and isn't covered, however, the plumber said there is no sediment and the rust in the front was because of a weld that had failed internally likely 2 years ago that was slowly leaking because of heat expansion as he has seen many do just that over his 40 years in the business, and most of those have been in heaters less than 10 years old. I have appealed the denial and will see if the adjuster from CHW is more honest.

Since I am a new customer of Choice Home Warranty, this was my first claim experience. It was simple to file on line and an appointment was scheduled. I received a confirmation right away. For some reason, the appointment was cancelled (I don't know by whom), and I received the new appointment confirmation for one day later than originally. This was no problem for me, however. On the day of the appointment I received a call from the technician and given an ETA. He arrived on time and fixed my washer on a short amount of time. He was excellent. I am happy with my first experience.

Had problem, I called the company that they told me would fix my problem and wanted to make sure they do repairs on mobile homes. Yes they did but after 24 hours they still did not have a work order from Choice. So had to call and within an hour the company got the order. I did have to wait several days until they came. Problem was solved and the tech that the Company sent was efficient, polite and cleaned up the work area. The length of time it took to get someone out here was the problem.

The owner of the plumbing business was very nice and always returned my calls with my questions that I had. I am happy with the quick responses back and will hopefully use them in the future. Thank you! I still however feel like the problem isn’t fully fixed.

I have been a customer for years & file one claim & now you do not want to pay my claim--there is no kitchen faucet that will not have rust after being used for several years---a faucet without rust would be a new one and for a new one you would not file a claim--so think about this long and hard and pay my claim and the price of my faucets.

The repair technician was on time and friendly. He worked quickly and explained what was wrong with the dryer and showed me the part he replaced. Credit card payment was easy and a receipt was sent straight from the technician.

The repair person came out this past Thursday and today Saturday the water problem has come back. There is still water leaking from my dishwasher. It’s making major damage to apt under me. There must be another pipe that needs to be replaced. Please send out help.

It was great to have it go so smooth, no problem. I made the call to Choice Home Warranty and they had a very knowledgeable technician come out to our home and the repair was fixed. We would recommend this company to anyone at this time.

I had a difficult time with the recorded message. It would not pick up my answers. The person I spoke to was effective and took my information and number and email. I have not received a confirmation email. Just this email. The overall experience was average but hopefully my issue will be resolved.

The tech was a good guy, listened to my concerns, and thoughtfully addressed them. He also answered a few questions I had while he made the repairs. Seems like he also traveled a long way for the job, which was appreciated.

Water damage claim file after 11:00 pm on a Friday. Early Saturday morning I received a text from Choice Warranty with claim number and company who will be doing the service. The same day a Technician from the company called advising the time and the day they will be arriving. I highly recommend this company to anyone who’s looking for a home warranty.

Washing machine (Whirlpool) kept giving an error code (F24) which kept the machine from operating. I obtained a claim number from Choice and they were in touch with me by phone the next day and the repairman called the same day. He came out the next day. The washing machine needs a part that he ordered. I will let you know when the part comes in and is installed by Choice. Service to this point has been very good.

I called with furnace leaking water causing damage. It took 3 a long time to get an appointment set up and it was 3 days to get someone here. This furnace is 1 year old. It was installed new from your so called technicians and he was a joke. This had been the 2nd time in a year that someone has been out on this new furnace. The companies you Send for repairs are not local and I feel they are idiots. I will say the young man that came for furnace water leak was okay.

Called about our garage door being broken and within 24 hrs I got an appointment. It was a week out so I explained I couldn’t leave the house and I was sick and they got someone out right away. Fixed the problem and did a great job.

Be sure to read the fine print before signing on. Choice Warranty will turn over every stone to make sure they don't pay out. I'm out of $65 dollars for a service call I could have paid another company to come out. Choice Warranty- do NOT call me 500 times over this review.

The lady that took my call was very nice and professional. I am waiting for the plumber to contact me. I have used your services several times and it has been awesome. You have a great company and you have always followed through. Thank you very much!

Thank you for the wonderful service on a recent claim. The service provider called the next day to set up the time. He showed up on time and quickly diagnosed and fixed the issue. He was quick, accurate and trustworthy. I would highly recommend the service to anyone.

My freezer was leaking and freezing up a few times a day. It was an emergency and took 2 weeks to get a service man here. Very unsatisfactory. I had to clean up messes daily and lots of food was ruined.

The appointment occurred within two days of my request for service. Very friendly guy and my oven works well now. This was a very different experience than I had trying to get my garbage disposal repaired however. I had a problem getting the appointment and the contractor had a lot of difficulty with CHW.

Our garbage disposal could not be repaired, and the technician immediately realized it. He called it in to company, and immediately installed a new one. He was very prompt, kind, and knowledgeable. I would recommend T and T Plumbing to anyone.

Electrician was professional and efficient. Arrived on time and completed repair quickly. I would recommend this company for electrical repair. Gave a 5 star review because I would recommend this company to a friend.

My first call ever to fix the broken rack for my dishwasher and it was denied. It said it only covers due to wear and tears which is exactly how the plastic part on the upper rack was broken. I will cancel my premium and request a full refund!

Tech. did a wonderful job and is a very clean worker. And I would recommend him to him to all of my friends and family. They gave me a time window and was there, called me a half hour before they arrived.

The burner on my old hot water heater wouldn’t stay lit. My technician told me my options and helped me make the best decision to save me the most money. Also went above and beyond for the old veteran since I had been without hot water for almost a week.

DJ, the tech dispatched to assist with my issue was friendly, knowledgeable, & tidy. I appreciate that, especially... Considering the issue was in the master bathroom. Thanks for treating the area as if it were your own. I noticed! :).

Our HVAC tech was fantastic. He explained everything to me. He was courteous, polite and friendly. I would definitely use them again. Choice Warranty leaves a lot to be desired. The salesperson LIED to me about several things. I do not recommend buying it.

Claim #**. Very dissatisfied, technician not showing up for appointment, the company is hard to get in contact with. They don't answer phone or return calls in a timely manner. Claim #** very satisfied technician on time and very professional. Company follow up with claim very good.

The repair tech can came to fix my garbage disposal was professional and courteous. He was prompt and worked very efficiently. I am so happy I chose Choice. The response time was amazing and the claim process was quick and very simple.

Was told by the the technician that Choice sent to replace the broken piece on the stovetop that Choice didn't approved the replacement for the part. And it would cost me the $45.00 for him coming out for nothing. Then we buy the part our selves and the cost would be around $60.00 for the part and for him to come back to replace another $45.00. And NO I am not happy about the decision Choice made not wanting to replace the stovetop.

I contacted Choice when my dryer stopped working. By the next day a service consultant came to fix my dryer. He was great - polite, knowledgeable and efficient. He will contact me when he gets the parts needed. I was very pleased with the service.

The person was very friendly and helpful. He was very quick with the repair of my garbage disposal. I can now use my garbage disposal again. Should I need any additional repairs, I would prefer Mr. Conrad **. I really enjoyed our conversation. Really nice guy.

We were able to get a technician come within a day. The technician was great. He called ahead and was on time. He changed the line and answered all my questions. He made suggestions. He was very helpful. I would recommend him.

Choice Home Warranty educated me on which services were covered, even though mine was not. I have nothing more to say about my experience with my Choice Home Warranty. I will contact them should the need arise in the future. Thank You.

Had a very pleasant experience with Guss **. He was very professional, explained everything to make sure I knew what I was buying. Explained the policy that was best suited for me. He also gave us a senior discount as we are both over 60. Excellent service.

Outstanding job. Highly recommend. Professional and knowledgeable. Explained everything and fixed my issue. It’s gonna be a nice warm winter. This warranty company always hires the right people to help with any issues you have. Been with them for years. Always a great experience.

Great plumber. Arrived on time. Had parts with him. Very capable work. Cleaned up. Doesn't get any better than that.. Good choice for me to use your company. Your guy had a mask. Was good and safe for me And my family.

Excellent Tech. Thorough job of checking the entire system. Cleaned flame sensor and seems to operate fine so far. Had a gap due to a cancellation and called to see if he could come early (yes indeed). Arrived punctually and was masked.

Needed our heat serviced. While it took a few days to find a repairman and then a few days more to get here, the problem was solved and the repairman was very good. Hoping we don’t have any further issues.

I called Choice Home about a problem. I have hearing aids. I wound up talking to a lady who had a strong accent. I had a problem understanding what she said. After asking her to repeat what was said, I finally understood enough to complete the first part of my claim.

I had a few claims with CHOICE. They provided answers and solutions to my repair claims in efficient and professionally matter. When they couldn't provide a licensed professional to complete the repair, they presented me with the alternative to find my own professional, pay them and then they reimbursed my expenses as previously agreed.

I really could NOT refer your Company to anyone. Your service and your customer service is way below average. When someone comes to your home, and later you tell me that he wasn't qualified to do the service, because of the feedback he had made, then schedule another appointment with a confirmation saying today is your appointment and never show up. And that was black Friday... I stayed home all day, and I missed all the great sales for X-mas. The second (2) Guys were really good, but I still have to wait for a replacement part that is discontinued. Good luck with that. I'll probably get screwed on that too!

They were very fast setting up the appointment with the repair facility but slow with the approval the day the repair man came out.. so he had to come back another day once he got the approval. Other than that I was very pleased with the service.

For the last two claims I've had the technician had to communicate with CHW. In both instances they were told they would receive a call back in 10 minutes. In the one case it took five hours and yesterday it took 6 hours. I believe this is an unreasonable time for a technician to have to wait for a response. And that is why I will be terminating my contract with chw.

They offered me a low value for my dishwasher with Lowe's gift card in lieu of replacing it. Anyway, I accepted the offer planning to to do some shopping for dishwasher on Black Friday. Surprisingly enough, its website said I will need to wait for a month to receive the gift card. Now Black Friday is long way gone and I still don't receive that Lowe's gift card. I had a claim with them a long long time ago for a microwave issue, at that time, they offered cash for it and it was quick. It seems it's getting unfriendly to customers.

I was shopping around and I clicked on Choice Home Warranty and input my information for a quote. I received a call so quickly I was surprised! The gentleman provided me a quote and explanation of the plan, he also answered all my questions. He was very helpful and I hope I have a great experience with this company as I used to have another one that wasn’t so great. Thank you.

Again. You are not fixing my appliance. After I pay my 60.00, I shouldn't have to pay another dime. Period. This time you will only pay labor and the part is on me. YOU SUCK!!! Guess who will not be renewing her contract? Me!!!.

Tel: 800-814-2534 EXT **. My Correct address**. I have spent 30 mins on the phone trying to get this corrected. First impressions are very important.

My furnace in not emitting heat. The thermostat needs replacing. We have a newborn baby visiting us (our grandchild; one month old today). The dead of winter is coming up. I called a technician to come out. He has to get some type of fan to emit the heat (and get a new thermostat). He should be back in a few hours to fix it once he gets the parts.

The technician was very professional and diagnosed the problem promptly. He also explained what steps needed to be taken to get the dishwasher working again. I’m very happy with the company and glad they are contracted with Choice Home Warranty. The technician cared about what he was doing and was very kind.

Well, so far, I am very dissatisfied with Choice Home Warranty. About to cut off the service, actually. Anytime you call, no one is able to give you a solid answer. Good luck speaking to a supervisor. None around supposedly. I am a new customer and they initially got my name wrong, email address wrong. I was not getting any correspondence at all. They do not follow through as promised. I've been waiting now 3 days to even hear back from an AC claim that I submitted. No clue when it will be taken care of. The people they sent out to fix it are brain dead. EMS Home Services is awful. And now I am stuck waiting on them to do their job which is already now two days late. VERY DISSATISFIED WITH BOTH CHOICE AND THE COMPANY THEY SENT TO MY HOME.

I pay the plumping service twice. Do refund. Did fix my sump pump or furnace then got mad because I complain about I paid the guy twice pay. Furnace 1 time plumping pay 2 time. I have other friend have this service. I told them about they are thinking about this company because I got nothing fix.

All I want to say is it was a little frustrating with contacting and worker not understanding what happened! So things finally got Straighten out! And I wish I could receive a phone call when set and ok instead of email or even a text! Last pur serviceman Chris was amazing! Great work. Great customer service! Top Flight Appliance LLC.

CHOICE is very responsive and always helpful. I would be very willing to recommend to anyone. They are always on time and helpful with any problem. I am pleased with CHOICE and they have saved me a lot of time and money.

This technician for JAYCO was absolutely wonderful. Very professional and kind. Thank you JAYCO! He spent a lot of time diagnosing and was not rushing. He truly wanted to understand the issue. I appreciate his help and getting the problem solved.

Got my dryer issue resolved quick. Easy to raise the issue online. Got assigned to a tech. Tech shoes up on time. Problem resolved. Last time had a bad experience, so was worried a lot, thought of giving a another chance and now a happy customer of Choice Warranty. Thank you.

Vlad came in and knew exactly what was needed to be done. Fixed it fast and also gave tips on how to maintenance my toilet. This is the best experience I have had with a Choice partner. I feel confident that Choice is going to send me someone who is able to help and take care of any problems that I have.

The plumber did everything we need to do and plus he went all out to do the job correctly and explained what is needed. He is also very knowledgeable and very professional and very courteous. I would like to recommend him again for my job.

Choice was a little slow in getting a technician for a heater throwing out cold air vs warm. After 2 days of hearing nothing I called them. The problem was there was no available technician. The next day they found a technician in another town. I am pleased with the technician who came out. He communicated well, was on time, and got the heater heating once again.

The technician was prompt and friendly. He checked out the issue and gave us a realistic expectation. This is the second encounter with this technician and they are always friendly and knowledgeable. I would highly recommend their services to others.

My rep. Mauri was excellent. I had no contact info and wanted to find out about rekeying. She returned my call promptly and helped me. She also explained details of the policy and coverage. She was a pleasure to speak and work with.

We are in the middle of a multi year contract with Choice and at this point, I'm sorry we have to call them at all. Latest issue is that they didn't cover parts to a water heater simply because it was 5 gallons larger than what they cover. Wasn't even trying to get a replacement, just the parts that cost the same regardless of the size. Woman on the phone "CASE MANAGER JAMIE" couldn't have cared less and kept repeating the same line "WE DON'T EVEN COVER THAT UNIT"... thanks, super helpful... go ** yourself.

I entered my acct. # at 9:50 a.m. on your do it yourself web site. I received your reply @ 9:57 a.m. WHAT GREAT SERVICE!!! At 12:25 p.m. I received a call from the "Rising Rooter Plumbing" telling me that their service man would be able to see us on Friday, 12/3/21 between 3 and 8 p.m. But if he can make it this afternoon, would this be okay! I almost dropped the phone. WHAT GREAT SERVICE!!! He was able to make it this evening at 5:40 pm. What a wonderful surprise. I thought that is could be next week before I got service. The man was very nice and he fix the disposal in just a few minutes!!!! YEAH. I am having a party tomorrow... You can be that I will share this wonderful service to all my friends! Thank you so very much! K. **

I will not be renewing with Choice. The technicians have been great, but the process of making a claim is sub-par. I will be going back to the company I used for the last 20 years. I thought Choice would be better.

I had evidence of a water leak in the basement, but couldn’t figure out what was causing it. Two men arrived from Choice Home Warranty and investigated every possible source throughout the house. I couldn’t have asked for a better effort.

Made claim online!! Received confirmation very fast!! Appointment info was sent within 8 hours!! Work done next day!! Job was done fast and to our satisfaction!! Would recommend Choice Warranty To Anyone looking for a home warranty company for your home!!

Our first experience was when our dishwasher was not cleaning our dishes. The service person came out and told us he would need to get a part. I then get an e-mail saying they would give us $247 in gift cards. We declined the gift cards and asked for a check. We also were not happy with the amount. Our dishwasher cost over $800 new. It was a Bosch. They would not give us anymore. Then our furnace didn't want to heat the house. We had a service person come out. There was a leak with the freon. We were told they do not cover (F7) corrosion and would not replace the part. We will not be renewing our warranty plan. People make sure you read the small print and remember they can deny almost everything the way the contract is written.

Appointment was quick, precise, co. was on time. Very very pleasant and explanatory. Excellent customer service. Choice Home Warranty customer service was excellent. Very very very satisfied. I am new to Choice Home Warranty. Was very very surprised by the service I received. They accommodated my needs. I was able to return back to my employment and finish my day.

Repair person come in the time frame Given. Find out the problem and Get the part within 30 minutes and replace the part. Good service. Quick response. We like it. I can recommend to my friends and family members. The person was in hurry.

(Don is returning Saturday to replace my bathtub faucet.)

Placed service call on 11/24/21 and CHW assigned the technician to come on 11/29/21, but Technician never showed up or called on the day of schedule. So I had to call to CHW. When I spoke to representative she said she will contact the plumbing company and reschedule again. I mentioned her to schedule another company and she said I had to pay the service fee twice because I requesting another plumber. However CHW assigned another technician and problem was fixed on 11/30/21 almost 6 days after reporting the issue.

I purchased a multi-year contract with Choice and this was my first call in for an issue. Furnace went out. 27 degrees outside. CHW said technician would be out in 2 days. I called CHW back asking if they could find someone else to come out sooner given that it was below freezing. They said no. I asked to speak with a supervisor (because I know the call center can't always address an issue) and the rep hung up on me. I called back and, rather than explain everything to the new person, asked to speak with a supervisor to resolve an issue and THAT person also hung up on me. (And, no, I wasn't being mean, didn't raise my voice. I simply asked if I could speak with a supervisor or manager.)

After the repairman recommended replacement and CHW agreed, it has taken weeks to settle on a price. I am being given wholesale value for a dryer that I have to pay retail price. Why not CHW pay the wholesale price and replace the dryer? In addition, I am told that it going to take weeks before I receive the store credit to get the replacement. What do I do in the meantime? Totally unacceptable!!!

Choice Home Warranty found a heater repair service and scheduled it for me. I would definitely recommend getting this home warranty because of how smooth and easy the process was. The form was easy to fill out online and they are prompt to get back to you.

The person handling the furnace repair was great. He got it running. He ordered a board for the furnace since that was the cause of it going out. I was glad when he came as the heat I had was from a gas heater only.

Dan from Rental Fixers came right over and addressed the problem. Great service and thorough, I really appreciate it! Choice Home Warranty was great to work with and I recommend them to anyone who wants fast and efficient service!

Choice expeditiously assigned my request so that the technician called within hours of submission, setting up an appointment for the very next day. He was knowledgeable about my needed repair and how the warranty process works. Additionally, he left my home in the same condition before it was after his examination.

Seth **. Totally professional and knowledgeable throughout the phone call. Easy to work with, totally explained every facet of this in easy to understand language. I'd definitely recommend to others looking for this service. So far not one complaint. Would have to wait for a service call to write any further.

Had an issue with the fan on my forced air unit. Easy to schedule, great communication and explained the problem and solution and timeline and stuck to it. Did what they said and stuck to it. Left my place clean.

I was not pleased with the attitude of the agent. When I tell him that I only want 1 year, I have my reasons, and do not appreciate him continuing to badger me with additional plans. If you want to know more about why, you can call me at the above number and we can discuss it.

The technician that came out was amazing however when y’all denied the claim that was gonna cost you $600 to repair my machine and only offered $343 which did not give me enough to replace my exact machine instead tell me that I needed to find a comparable machine different brand that was cheaper. I don’t appreciate that when your sales team is trying to sell us a contract they tell you everything you wanna hear just to get you to sign up and then you get screwed on the back and I can guarantee you that once my policy is up I’ll be switching to American Home Shield.

Went above & beyond to help me get my insurance set up. I am new to the whole home insurance world and he made it easy. Please give this guy a raise, he will do wonderful things for your company in the future.