Choice Home Warranty Reviews

I went on a one-week vacation and when I came home no water was entering the dishwasher. The tech opened the water valve and closed it again and the water began to flow into the dishwasher. He let a little water run in, turned it off and left. I did not use it for a week, as I was just putting rinsed dishes in until I had a full load. When I tried to turn it on, I still could not get water to flow in. My boyfriend replaced the valve, so now it is OK. I feel I was cheated by the Technician as he was only here long enough to get water to flow, but did not find the reason it stopped in the first place.

I filed a claim three weeks ago with Choice Home Warranty for my broken AC. They assigned DC Heating and Cooling, who made a temporary bypass fix but left the furnace non-functional. After two weeks, they disappeared, and no one could reach them. Choice then told me to find my own contractor, only covering retail cost. Now, with a property closing in a week, the delay has caused stress. I’m asking for prompt reimbursement or a solution so I can complete repairs in time.

Greg was amazing! Showed up ready to work and eager to get the job done in a timely manner (we had been without water for 3 days, Greg understood the urgency😉). Greg tested, diagnosed and explained what happened. We felt confident in his abilities and appreciate his clean work. From scheduling to job complete, I will recommend Greg's Pump & Well Service to anyone.

Choice Home Warranty has been great. Have used them a couple of times and went flawlessly. I never have to worry about a repair or fix problem anymore. They are fast on their responses and performance. Great customer service.

Choice warranty is not covering for anything nowadays. I am writing to express my extreme dissatisfaction with the level of customer service I received during our phone conversation recently. The tone and manner in which she spoke to me were highly unprofessional and rude. Furthermore, when I requested to speak with a manager to escalate my concerns, you dismissively stated that you were the manager. I expect a prompt and professional response addressing these concerns and providing a clear path to resolution.

I'm very pleased with Choice Home Warranty. I had an issue with my garage door early Sunday morning, which made it impossible for me to lift it manually, so my car was stuck in the garage. Even though it was on a Sunday and last-minute a technician came out within a few hours and fixed it.

We have been with Choice Home Warranty for many, many years and usually Choice Home Warranty is very responsive, but this time it took them more than 48 hours to locate a repair company. Then the cost of the repair was more than they normally allow, so they offered to replace it. We accepted the offer, but ended up spending way above what they are going to issue. Overall, we are happy.

CHW could not find any technician to repair our central AC unit which had stopped working. CHW wrote to us there is no technician they can find. We should find our own mechanic and than upload the pictures with the problem. CHW will than decide if they approve that claim and how much credit will be given to do the job. Do you think.... we have nothing else to do? Do you think, mechanic will first come to tell what part is broken and then we upload the problem and wait few days for CHW. And then call the mechanic again. You know they charge money for every visit. This is ridiculous. We have CHW to fix the problem ... not create another big job for us to file claim and run after. Sorry. Very bad system.

My technician arrived on schedule and proceeded to diagnose the issue. He determined that a mechanical failure had occurred and fixed the issue quickly. We were back up and running in a short period of time. I would highly recommend him and in the future should another issue occur he be sent to correct the problem again.

My service person was excellent and professional. My service person was on time and finished quickly.

Tech was here on Friday. Discovered the problem but tech had to wait on Home Warranty before proceeding to fix the problem. So no air conditioner for the weekend!!!! See what happens on Monday (tomorrow)!!! Unit may need to be replaced but Choice Home Warranty has to give the ok!!!

My opinion of Choice Home Warranty is very mixed. I’ve put in half a dozen claims with them, and some of these claims have been handled well and some have been terrible. My first claim was for a cracked microwave door. That claim originally was denied because Choice said they don’t cover breakage, only wear and tear. When I looked online, I found that this particular microwave was prone to have a cracked door over time—clearly, wear and tear. On appeal, I received recompense to cover the cost of a very low-end unit.

We were disappointed 2 times in a row. No help whatsoever towards replacement of our HVAC. Secondly the provider for electric work could not get approval through an app. No human being could override. We cancelled but not without harassment to stay and offering a few hundred for staying. No you will need to revamp your human employees ability to override wack decisions by AI before we would ever reconsider.

Money Mindset, Very low quality work, Too much time consuming between these people to vendor to customers. Everyone has their own priorities it doesn’t matter to them if meanwhile house get flooded or burnt…Their vendors come and can’t figure out the issue and take $65 and go away without fixing the issue.

I've had 2 issues submitted to Choice and both were handled quickly and with no drama. The most recent was our kitchen garbage disposal. I received a prompt response. The plumber was prompt and came with a replacement disposal (I had sent him a photo of it). It took less than an hour. Payment of service fee by Zelle. Very easy.

MLC

I have been with Choice Home Warranty for many years. Once again, they have come through for me. Service on my refrigerator was fast and efficient. The technician sent to my home was professional and knowledgeable. Thank you Choice Home Warranty!

The technician made every effort to repair the AC/Heat unit…. A storm was on its way and it was hot outside and he stuck with the job until it was done… luckily before the storm. He was great; knew what he was doing and got the job done.

We called in to have our refrigerator repaired. They sent out a tech and he ordered parts. We were told a control panel was bad. 4 days later a cooling fan arrived. It had NO PO on it and Amazon said it wasn't my package. 2 weeks went by and still no repair man. Finally received another part, another fan, and repair man showed up. Now we are at 4 weeks. He said give it 24-48 hrs. 3 days later (72 hrs) and they set up an appointment for Saturday the 27th from 7am to 6pm. That was a NO SHOW and NO CALL. This was the 3rd appointment canceled, 3rd day we canceled our appointments and changed OUR schedule, and still,,, freezer only hits 19 degrees, not 0 and refrigerator has not gotten below 49 degrees. We have to use a cooler, buy ice and eat out a lot. They won't reimburse that and for 5 weeks, we'll we are getting close to spending enough to buy a new fridge.

Rosalinda **

Are air-conditioning/heating unit stopped working just last week so I called our home warranty just before the warranty ended and had it evaluated by Sears service repair who told me that it was just the thermostat that broke. My home warranty company gets back to me with many reasons why the thermostat broke such as the transformer unit didn’t fit properly and caused the surge of power to fry the Google nest thermostat, blah blah blah when the service man said it was just the thermostat. So which is the thermostat or is it the transformer?? We received a statement saying they are covering $350 for repairs then now an updated email saying they are covering zero, nothing!

Excellent Frigidaire repair on our dishwasher!!! Couldn't be more pleased. Timely, great communication with Repair Rep and he absolutely checked out all other issues besides the one that was called in. Found where one part had wear and tear and really was not working as designed, so he replaced that as well.

The washer company was excellent. I found out Friday that our 3 yr old washer, parts are more than a new washer. I was told you will be calling me Monday June 29th. I’m giving us the money to buy a new washing machine. Thank you. Scott

I submitted a claim to American Home regarding a problem with the burners on my Viking gas stove not igniting properly. They acknowledged receipt of my claim immediately and explained the process. It took a few days to locate a repair company, but I was kept informed on the status of my claim. A Saturday appointment was scheduled with Speedy Appliance Repair in St Louis. The technician arrived on time and assessed the problem. Parts were ordered and the technician returned the following Saturday to complete the repairs. Jim from Speedy Appliance Repair provided excellent service. He was friendly, professional and knowledgeable. Smooth process. No concerns. Satisfied customer.

Everything went through smoothly. The repair was done within two days of my notification to the company for the need for repair. The company was prompt and earlier than expected. They were very educational and how they were going to proceed with the repair. Very friendly and I’m really glad that Choice warranty chose them. Choice warranty is very good about responding quickly to any repairs that are needed.

I've been with Choice for over two years. I feel I have a peace of mind because I am not stressing on "if" my appliances stop working. My experience with Choice has been very positive with every contact that was made. I hope to continue this tradition going forward.

AC was fixed. Happy now to cool off. Tech was great. Tech was knowledgeable and explained everything he was doing. Happy with result. I would also recommend this company. I don’t know what else to say but happy with result.

Scheduling was in a reasonable amount of time and the technician was on time, knowledgeable, and very professional. I watched Stephen take the faucet apart and make the decision to replace the defective part. He was very personable and explained what the problem was and showed me the parts that required replacement. I would definitely recommend using this company for plumbing problems.

Forever Plumbing kept me informed and Pete was excellent. He explained what he did and was a good representative for Forever Plumbing. He installed a hot water heater in temps over 100 degrees by himself in one hour.

Classic Plumbing was AmAzInG! After I called in my service request, I rec'd an e-mail within a day or two confirming my appointment! He was professional and courteous! I couldn’t have been more happy with his service! Hats off to Classic Plumbing and Choice Home Warranty! They’ve renewed my trust in their Home Warranty Insurance!

The technician they sent for the job was excellent. My only thing is, service fees keep going up. You pay 100.00 and find out if you hired a contractor a job is less. Not every case but some small minor things you may be unaware of cost and how to do yourself. Monthly rates are doable but some kind of credit or refund or incentive should be given like points toward service fee, if you haven't had a claim in let's say 12 months and more points as you go claimless.

The first Technician was Ok and T/S & said ice maker needed ordering. The 2nd Technician (Randal) Was Best and two days later (Friday) and in 30 minutes he R & R ice machine and Ops. checked out! He was very clean, cordial and ANSWERED all my questions. We will ask for him if needed in the future. We had ice this morning so we'll see if problem is Totally resolved?! Overall we're Very Satisfied with our warranty. Thank you and GOD BLESS!

I have a rental that has a home warranty with Choice and it makes things easy because my renter just calls them if there's something wrong. I didn't have to deal with that problem. They assign a vendor, and that makes it easy for me. I don't want to be looking for vendors. I'd tell others it's worth it to get Choice. So far, my experience has been good.

Choice Home Warranty is always there for me. I know when I need something I can count on Choice Home Warranty to come through. So, I make Choice my first choice. This time I needed plumbing done. Choice Home Warranty was there for me and dealt with my claim in a professional manner. They always do. So, I have to give the company credit for that.

The Plumber was on time, courteous, and did the job as expected. I would recommend him to anyone.

It took over 2 wk for someone to actually come out; the first person that actually was to come out never did. The second person that called for dryer and actually they came out. They were good and knew what the problem was, fixed it in about 5 mins. They level the dryer, vented it back out, and was good and professional in every way. I'd rather have them come out the next time I need them to come out.

Been with Choice for a while. Very happy with. I’ve never had a problem when I do have a problem. They get a technician to fix the problems. Very happy with the service. Will definitely stay with them and recommend all my friends and family.

Since having a policy with Choice Warranty, I have experienced disappointment at every turn. They consistently increased my monthly rate without notice and only agreed to lower it back to the rate I signed up for when I called in and threatened to cancel. Each time I submitted a claim, I had to wait weeks for a technician to be found or go through the reimbursement process. Claims were never covered in full. They always found a reason not to cover a significant portion of the repair. During the most recent claim, my non-covered expense was escalated to a case managers, Shamika R, and Sylvanna H, who just kept repeating contradictions and had no intentions of helping to resolve the issue. My policy states that all parts are covered for washing machines, but they would not cover the user interface, which is needed for the control board to function, so I was left paying for a part when the policy says that all parts are covered.

Great customer service—fast, accurate, and professional. Everyone was friendly, kind, and made the entire process easy. I truly appreciate their support for the U.S. military and their commitment to treating customers with respect. I highly recommend this company.

I called in my claim and the next day the technician came, diagnosed the problem, and the next morning the new part was installed and we had a/c again. I would highly recommend this technician and company. Very polite person too.

At first I was extremely dissatisfied with Choice Warranty. The issue was with the contracted draining service that was initially contracted to assist in providing service. They failed to come out in the time slot they stated. I contacted them and they stated that they didn’t have me scheduled and would be unavailable to assist that day because they were not in my area. They were extremely rude on the phone and preferred not to reschedule. I contacted CWS and rescheduled with a different company,. That Company delivered as promised. On time as scheduled, very prompt and a very good technician. Did job satisfactorily and in a timely manner. Would gladly use this company again if needed.

I cannot begin to tell you how disappointed and frustrated I am with the handling of my dishwasher Claim #: **. This claim was opened on December 5, 2025. Currently my dishwasher still does not work. I have been completely satisfied in the past. Until now. This vendor is a poor reflection on Choice. I have called into Choice a number of times and even escalated to management. My claim was closed without any resolution. I was told that I needed to open a new claim and pay another fee. Management was able to reopen my original claim, which still, a/o today 06/26/2026, has not resolved. When I requested a different vendor I was told I would need to close this claim, issue a new claim, with another fee to obtain a new vendor. I find this totally unacceptable. This should not have gone on as long as it had. I feel Choice is my advocate and should be monitoring my claims.

Overall very pleased with process. Would have been nice to talk to a person vice AI for initial report. However, contacted by the technician early the next morning to start process. Technician was 5 star in all areas! Overall took 3 days for complete process.

The plumber sent (Joel) is extremely capable and personable and explained every step. He showed us the parts needing to be replaced and explained why they were bad. This is the second time we have had Joel here from Polar Air and wouldn't hesitate to call them again in a future situation.

The technician was great. However, I was only offered $406 to replace my washer and I would have to go and look for it myself. That’s isn’t enough. I will have to add my money to get a new washer. The agent sent me a link of cheap washers that I wouldn’t ever purchase. I will never use Choice Warranty again.

Service man call when he had entered the time period for the service call. Her informed us of his estimated time. He also called when he was on his way. He was polite, friendly and explained what he saw needed to be done and proceeded to correct the problems.

The two technicians who came from Flomaxx were helpful and informative and professional. It turns out that the delay that would have been caused by CHOICE HOME WARRANTY was just too long for us to wait (at least 2 weeks) before our water heater would be replaced so we were forced to pay an outside company to do the work.

I had to call Choice at 10:00 pm when my shower faucet stopped working. The claim was processed immediately, and less than 30 minutes I had my plumbing technician schedule. Choice is incredible, excellent!

As a new customer, CHW got my pick first from their online rating, their service rates, and the customer service I experienced while speaking with the representative over the phone. He explained each plan in detail. This gave me a better understanding of what they offered and helped me make a final decision on my package.

I had Choice for several years. When our washer stopped they said they couldn’t locate a repair person to inspect it. After 10 days I had a local repair shop inspect it and they sent Choice the estimate. Choice decided to replace it rather than repair it. They wanted me to go to Lowe’s and purchase one with them giving me a gift card. The problem was that the policy said they would replace it with a like model of size and features. What Choice wanted to give me was about half of what the cost was. They would not negotiate and I had to take them to small claims court. They settled for what the washer actually cost and paid court costs as well.

The technicians were helpful in resolving the issues with my air conditioner. They were friendly and professional. Choice Home Warranty was fair in helping to minimize my out-of-pocket expenses. I would recommend Choice Home Warranty to family and friends.

Couldn’t be happier with the service received from Choice Home Warranty! Put in a work order for my garage door opener this morning and it was fixed before noon. Jose diagnosed and put in for an approval. He was very professional and efficient.

I filed a service registration on 13 June for an A/C issue and my scheduled appointment was for 26 June. I called to get an earlier appointment and the new appointment was for 23 June. The repair was made satisfactorily, however, the wait time was unacceptable. Especially with the weather being over 90 degrees in my location. Would I recommend....maybe.

I WOULD NOT RECOMMEND THE CHOICE HOME WARRANTY BASED ON EXPERIENCE. I paid for the service call and problem was misdiagnosed. I spent money without getting the problem resolved and would encourage others to get a different company before authorizing ANY repairs with CHOICE HOME WARRANTY. He is also contracted with Choice Home Warranty. We called FOR technician to diagnose and repair a relay panel on our Wolf range. Instead of addressing the relay panel problem, he diagnosed the issue a broke tray and did not know anything about how to fix it... And believe it was broken by technician. We paid for professional diagnosis/technician from Choice Home Warranty but got someone who have no clue about appliances.

**Title:** Warranty Worthless When You Actually Need It. I purchased Choice Home Warranty for peace of mind, expecting that major appliance failures due to normal wear and tear would be covered. Unfortunately, my experience has been the exact opposite. I filed Claim #** after my Bosch built-in microwave became inoperative. The microwave was manufactured in 2018, had been used under normal household conditions, and there was no accidental damage, abuse, or misuse. The service technician found exposed metal inside the microwave cavity that caused arcing and rendered the unit unusable.

I called about my AC unit not working. Choice got on it and submitted my claim immediately. Of course, it's a hot day and the Boyle Heights fire was sending smoke and particles our way, so it was bad. Thankfully, Rob from Lee's HVAC was absolutely amazing! Such a professional. Very satisfied with Rob's work. Lee's has earned our continued business.

When I filled out the paperwork I put Leesville as the primary residence and mailing address. It seems that when I changed it from Coopers to Leesville, that change did not happen. So, at this time I can’t give a good review.

I was a previous customer for about 5 years, and I recently came back. My experience with coming back was exceptional. The person I spoke to was so very nice to me and understanding. He was very considerate. I am so happy that I am back with Choice.

Choice Home Warranty has been an excellent experience from start to finish. The claims process is straightforward and stress-free, and they consistently send skilled contractors who complete repairs in a timely and cost-effective manner. I would wholeheartedly recommend them to any homeowner.

I was very happy with the amazing job that was done by Phil from 360 Aire! He was on time, very courteous, very professional! Phil was very knowledgeable! I asked him several questions and he answered them very positively!

Buy from Select Home Warranty here’s why! Choice Home Warranty is an overpriced product with Sales Reps that are rude, relentless and downright nasty! I was extremely polite to trying to get them to stop calling me and informing I had already purchased my policy from another insurance company and rather than confirming they had the correct number I was told they were being paid for their time and they hung up on me twice! The third time I was every bit as polite speaking to the Philippines again! BUY FROM “SELECT HOME WARRANTY”. It is a better product, better reviews, better price! They are helpful, courteous, and respectful!

The technician communicated well, showed up when he said he would, and repaired the AC quickly, and followed up in a timely manner afterwards, explaining the issue, and the repair. I heartedly recommend this AC company.

DON'T BUY A WARRANTY THROUGH CHOICE! They do not pre-screen technicians. They sent a company to my house to service the garage door that is not registered in the state, the only worker is the owner and he has several pending lawsuits for taking money and not doing the work, and he has an active arrest warrant! He represented that he was talking with Choice and said I had to pay $695 to get the job completed. He took the money and ran. I didn't find out about his history of doing this, the lawsuits or the arrest warrant until I did a basic search. This is who they send to your house. Then they refused to help me with the money for a fraudster they sent to me. This is how they treat customers. Their customer service up to ownership is terrible and make contacting them for relief almost impossible! I cancelled my policy and will never use them.

Technician came over from the Winston Garage Door. LLC within scheduled service time. The garage door was checked and was working properly. Technician then tried to open & close the door several times to see if it would stop working as it did a few days ago. Garage door worked fine so he couldn't see what the issue may have caused the door to not operate. He stated that since it was working he couldn't perform any maintenance check to see what the issue was. Paid the service fee and the technician left. Garage door is still operating as of today.

AC was not working due to power company issue. When it came on I cancelled my claim. Working online to submit and cancel claims is the best. Notifications from Choice Home Warranty were quick and reliable.

I just got off the phone with the agent and purchased the senior policy for 6 years. I printed the policy and noted the agent never mentions the service charge we have to pay if we need service. Not a big deal but I feel he should have mentioned that. Just got policy so cannot comment further.

Both technicians, Kenny (who introduced himself as John???) and Dan, who provided service on June 15th and 24th respectively, were professional and friendly. Will give the fridge a couple days to see if it is fully operational. Thank you!

Company is a scam operation. I paid for 3 years on my rental property with no claims. First claim I put in was denied. Don't waste your money. They need new money to cover all the canceled deals they have.

The technician Milton was very friendly, thorough and gave me feeling of confidence in his abilities. He was very informative and assessed the problem quickly. I would definitely use this provider again if I the need would arise again.

We put in a claim for the refrigerator. It took about a week to get an appointment to have a technician come out. The first technician no-show, no called. The second technician came, said the fan is out and the refrigerator is old and should be replaced.. We have not gotten a follow up call and the refrigerator is still not cooling at the proper temperature. I would’ve expected better customer service..

At this point I am not sure that my money was well spent. I have now had 2 claims. The first took almost 2 months to resolve and then my "replacement' was prorated which was much less than the value I placed on the appliance. The second was recent and, while the technician appeared to be very competent, the results of the repair are yet to be seen. As of one day later, I am seeing vast fluctuations in my freezer temperature which we never used to see.

K&K Heating and Air was “EXCELLENT” and “PROFESSIONAL”. I would give them 6 stars I could. He came on time. He diagnosed the problem and fixed it. While he was here, he told me about his plug tester. This is a great tool and I’m going to Home Depot and purchase one.

You rejected my claim for a cooling fan on the microwave which is 22 years old. The motor is not working which can cause a fire maybe setting the house on fire. You said because the microwave still works, you won't replace it. The part is no longer made due to age. Totally unacceptable. We will be canceling your company in a couple weeks

This company is the biggest scam on the planet! Not only can they not find contractors in my area to work for them because they have screwed everyone over, but then when they offer a replacement, they will low ball you and claim their only obligation is to offer you a "cash or cash equivalent in lieu of repair or replacement in the amount of our actual cost". Regardless of the fact their contract goes on to say "We are responsible only for replacement equipment of similar features, capacity and efficiency". Their offer to replace my 28 cu ft. stainless steel side by side is $818. And when I called them and requested a supervisor, I was told they don't have one. The Case Manager is the highest position. DO NOT WASTE YOUR MONEY ON THIS COMPANY!

My service technician was on time, friendly, courteous, and very helpful word, resolving issues my refrigerator, having resolved all the problems and gave me some recommendations on how to eliminate some of the issues that were happening with it refrigerator

I made the appointment to repair my garbage disposal in the app. They gave me an appointment 2 days later but the technician called and actually came the next day. He was very knowledgeable and personable and was able to resolved the issue quickly.

Our claim was entered very quickly on a Sunday. Monday morning we received a call from The A/C Guys and set an appointment for Tuesday between 11:00 and 3:00. The tech called at 10:30 to let us know he was on the way and arrived at 11:00 on the dot. He was very courteous and knowledgeable and had the problem fixed quickly. We would recommend the company and the service tech, Doug.

Mo was excellent to deal with. He was helpful and I would recommend working with him to anybody. I had 4 or 5 claims, and he walked me through each one and made it so simple. The level of professionalism was off the charts.

The technician was very friendly and went above and beyond to fix the problem. He explained the issue with my air conditioning and recommend that it needs the main coil to be cleaned. Highly recommend him.

I am sorely disappointed with CHW. March 2026 I opened my pool to find that my pool heater was not working. CHW came out and replaced a part and said the pool heater was operable. In May, we decided to get in the pool. We turned on the heater for the first time, and it was not working. I placed a service call and was told I had to pay another service fee since it was over 30 days. I was not happy, but I paid the fee. Another company came out and got the heater to work. However, a few days later, the heater stopped working again. They came back out and determined that we needed a new heater. This has fallen on deaf ears.

Not happy with Choice warranty at all. That’s all I need to say. I am not happy. The first technician came left in five minutes said he could not do anything because the unit had been running and ice formed on some lines per technician so he left, I Had to wait 2 more days for the second to be dispatched once he arrived he diagnosed the issue had to wait another day they had the technician come back out because they wanted pictures which they should have told him from the beginning, tech came back out took the pictures.

First of all if I could, I would have rated CHW with a 0. (1) they refused to repair my glass cooktop. It's 9years old, but the damage to it isn't wear and tear. (2) they also refuse to repair my clothes dryer. It is also 9years old. They said the damage to it had to be caused by constant overloading or plain abuse. I had to pay their technician $200.00 to look at my appliances and I'm out $200.00. They don't mind collecting their payment each month. Last but not least they have lost all credibility with me....

Let it drain technician was excellent. I would recommend them to anybody. Definitely would use them in the future. However My opinion of Choice Home Warranty is very negative. I could never recommend this to a friend or family member. I have filed multiple claims over the last year. Two of which were not handled very well. At this point, I am most likely going to cancel my service with them.

Choice Home Warranty is a fraudulent company who receives premiums happily but avoid spending money when you file a claim. I was with this company and paid premiums. When my appliance broke down they avoided helping me by telling all kinds of lies. They sent emails of fake technician appointments.

Jason ** came on time & did a great job... All toilets working like new... Did not take very long either. Not more to say... Plumber was on time, quickly decided what needed to be done; made adjustments ... He was very knowledgeable & nice guy.

The lady I spoke with today was very helpful and walked me through the plan it what it covered. All my friends have this coverage and speak highly about it. I will be sure to recommend this product to others.

Sales guy was great, 5 stars; but I did not like the number came in as spam; made me feel like someone might be trying to steal from me as an old person. Otherwise I love the offer; thank you for helping us save money to make my retirement last longer.

I was very disappointed with the way I was handled by the original technician assigned to me. He told me he would come out by making me the last client of the day. I rushed home only to be left sitting with no AC for three days. I called and texted him with no response. I was quite upset. I called and got reassigned with sympathy from the call center operator. The second company came out on the assigned day at the assigned time and had the job completed in less than an hour. One company I would use again and the other I would not. Choice Home did their best to get someone out earlier but this is the peak season for AC repair.

My husband and I spoke to Elliot ** and we had a great experience. He was professional and friendly. He walked us through the entire process and took the time to give us a lot of information that we needed to make a decision.

The technician, Jose, called when he was on the way. He was prompt and explained what he needed to do. Although it took two days due to a part needing to be ordered, Jose kept me informed of how the repair would be completed. He called again the second day when he was on his way. He completed the repair quickly and properly.

I had several leaks under my bathroom sink. The technician did a great job diagnosing and fixing the leaks. It turns out I needed new water valves and that one of the pieces in the pipe system didn't have putty in it to act as a sealant, which it was supposed to have had. The technician was professional and friendly, and I'm glad the leaks are fixed!

Dotson Plumbing & Heating came out and did a great job! Choice Home Warranty now says they are not covering the costs to get it fixed. This was something that was normal wear and tear from the pool/plumbing company. Stay away from Choice Home Warranty. They will try and screw you anyway they can!! Now I have to file another appeal... 10 star for Dotson Plumbing & Heating, 0 star for Choice Home Warranty!!!

Lewis was very thorough and efficient. Had to order parts for GE dishwasher. Choice showed the dishwasher built in 2016 but was in error. Built May 2019 but luckily the parts that shipped to me for install the following Tuesday were correct. Initially the dishwasher acted weird but after running an empty load it worked just fine. Lewis was more than willing to stop back if it didn't. Now that's service!

The response to my claim was so quick and professional! I am very grateful and impressed. The dislodged dryer vent in my attic has been repaired by Aire Serv of Woodstock. The tech Percy was right on time and did a great job!

They covered the defective refrigerator but only paid 1/3 of the replacement cost for a same feature refrigerator. I now understand the process, don’t expect an exact replacement or equivalent. I had to pay the other cost for the new refrigerator.

I recently had a service appointment for an issue with my garage door. The technician from NIB did a great job to address the door problem, but here is my overall concern. I was told that Choice doesn't cover various garage door opener components because of normal wear and tear status. In my opinion components fail, regardless of how long they've been working, and should be covered. As a result of that knowledge I am currently and strongly considering cancelling my subscription with Choice.

Worst service. A never repair. Nothing. Had tech come out on 6/9/26 to fix thermostat. Told me $780.00 Freon. I told him just had it check 6 days ago. It was good. I told him my house get so cold l had to turn it off so Choice home warranty wrote me saying they would not service my system until I had it fix. Had it check again. Cost $100.00 every time. Tech said it was good. I had this thermostat problem for 1 year. Spend $300.00 in service call. The Company I call fixed the thermostat. Had one Company from choice said I need duct work which he could not see because it is insulate and cover. All their service people want to do is sell you things. Had three thermostat installed. Don’t throws your money away. If you cancel on month to month plan no refund.

When first buying a home, my realtor suggested we ask for a home warranty be included, at first I didn’t really care whether we had one or not. Mostly because i don’t know many people who had one, so I didn’t understand the point of having one, but WOW this has made being a homeowner an easier experience!! Choice warranty has been nothing short of supportive, and been very clear and easy to understand how the policy works. I’ve used it twice already and it has been a smooth process both times!

The technician was punctual, courteous and very professional. Coordinated well with their back office and the home warranty company and communication with always clear and upfront. Detailed report after the visit, plenty of pictures and even measurements included. Timely received update with more details (same day) and options for the repair and upgrade. No pressure, no tactics, honest and fair.

I was very please with Desert HAVC Pros. They showed up on time and finished in less than 1 hour and fixed the air conditioning system problem. I would definitely recommend them again if I needed the service. It was over 90 degrees in my home when the air went out on a Sunday afternoon. I reported it to Choice Warranty and on Monday they had Desert HVAC Pros scheduled to come out. "Thank God" because here in the desert, you cannot be without AIR!

I don't have a recipe yet. I needed money today & y'all took the 1st payment out of my account today.. PLEASE put it back. I get paid the last day of the month & want my payments on the 1st of the month.

I am somewhat satisfied with the service. I was told that if I paid the service fee anything wrong with my AC would be fixed. That isn’t the case. If it has to do with maintenance it’s not covered. If that was not told to me I would not of join. I would have keep the maintenance program I was on.

The guys were great and very thorough doing the job. They completed the job expeditiously. I will not know the results of the repair until it rains again. That’s all I have to say about the job. We haven’t had any rain since the repair so we are anxiously awaiting the rain to determine whether the repair is as successful.

I had a great experience with Choice and the technician who repaired my Samsung 4-door refrigerator. The freezer compartment did not maintain correct temperature. This was the first time I filed a repair and found the process easy, despite the fact that two parts and two visits were required.

My daughter purchased a 3-year policy for my home. First call for dishwasher not cleaning well went well but dishwasher still did not seem as clean as should be. 2nd call for not cleaning dishes resulted in new motor and dishes were noticeably cleaner. 3rd call for dishwasher leaking. Could not find cause but replaced gasket. 4th call for dishwasher leaking. Tech called to say he was on the way to fix the fridge. 5th call for leaking dishwasher tech called to say he was on the way to fix fridge 6th and 7th and 8th call for leaking dishwasher was the same; they called to say they are on the way to fix the fridge. I imagine they are going to do this until the warranty contract runs out. Pictures and model number have been sent to the repair company with each call each time.

I was very disappointed with Choice Home Warranty when I submitted a claim to have my garage door repaired. It had 1 broken spring and 1 cracked spring, which would have soon broken, also. Choice would only pay to replace the broken spring and did not care that the other one would probably soon break, too. I did not want to wait until it broke, too, so I had to pay to have it replaced.

I am very pleased with the results of Choice Home Warranty, our washer had stopped running in the middle of the wash and we made that call in a couple of days and there responded immediate and the next day the technician was at the house to repair our washer and he did a fantastic job.

Awesome service. Very knowledgeable technician. Great job. Fix the issue the first time. Did a great job. Communicated very well. Technician did outstanding diagnostic and fix the problem. Fast service from warranty company.

I don’t recommend this company. 1). My 3 y/o GE Profile dishwasher wasn’t working properly. After a few vendors came to inspect, Choice declined repair; declined replacement. Paid me $299. Where can you buy a GE PROFILE for $299. I found one on sale (not even the same features) on sale at Costco for $649. 4 months this went on. 2) GARAGE DOOR OPENER 3x, I was told this vendor would be out this day/time… I waited - no show, I call the phone #’s Choice gave me - None of those 3 companies even Service Tucson, AZ!

One of the worst home warranties I have ever dealt with. I cancelled my policy after they rejected my first and only claim and now they will not stop calling me. They do not listen to you when you tell them to put me on the DNC list, and they call me every day during work hours. They just harass you and never give up. After I cancelled my policy, they took money out of my bank account for the monthly fee. I am going to dispute this charge with my bank. I wish I could give them a lower score.

Nate ** of JNK & his helper stopped by earlier than expected on Monday, 6/22 which he communicated with me, which I said was fine. He’s an excellent technician who is also very thorough. He was very respectful of me & my property. He found a leak in the A-coil (inside coil) & is returning this week to add a leak stop additive to the R410A refrigerant. I paid JNK the $65 service fee for the air conditioning repair. I did not request a receipt.

I talk to Marurice ** and very helpful. He explain everything in detail. He answer all my questions. Gave me a quote and sent an email to confirm and sign up. Price was great. 55.00 plus tax. Thank You

Only issues I have that caused me to give only 4 Stars is the Customer Support Team -often do not get what you're talking about when trying to place a Claim & it gets Frustrating & I Have the Patience of Jobe! Other than that Everything else with Choice Home Warranty is Outstanding & I have been with them for Several Years! I Highly Recommend Them for Your Home Warranty Company!! 😊

Tech was here to service and repair our AC and did a very thorough job and was extremely detailed, and professional, it was not a hit and run, he spent a long time reviewing everything to ensure that it was working correctly trying to get to the bottom of our problem of the intermittent shutting on and off of our AC.

The GE contractor did a superb job. He had all the tools and parts with him. Customer service friendly. He reported on time. Contractor demonstrated a lot of technical experience.... Thanks!

I cannot remember his name, even though he told me. He was professional and understanding. Thank you sir. I also want to say, the persons whom I spoke with at the office at GULFCOAST APPLIANCE REPAIR was understanding and easy to talk with as well.

I have been a customer of Choice warranty for multiple years. I have used them to cover multiple properties. I have filed several claims with them including claims for an AC unit, washer and electrical outlets. The process of filing a claim takes less than 5 minutes using the app. Within 24 hrs I have been connected to a repair company with services scheduled within a few days. The companies have always been reputable and provided a clean and respectful service. I recently sold a property covered by choice. The cancellation process using was easy. Choice warranty is a hassle free, no-headache company to cover all those things that could go wrong! My monthly fee is automatically withdrawn making the process effortless.

Dante, the tech from 24 SEVEN AC turned up on schedule, was polite, explained the situation and outlined the repair as well as the tests to make sure the AC was back to normal. Very satisfied with the experience.

We were very impressed with how efficient and timely Choice Home Warranty was in getting a vendor assigned to our air‑conditioning issue, especially with the temperatures running so high. Marcus with CLM Mechanical reached out to us on a Sunday and even came out a day earlier than scheduled to resolve the problem. Marcus quickly diagnosed the issue, completed the necessary repairs, and thoroughly tested the system, all within just a couple of hours. His professionalism and responsiveness made a stressful situation much easier. Having Choice Home Warranty gives us real peace of mind. When something goes wrong, we know it will be handled quickly and correctly. For us, the service and reliability make the extended home warranty well worth the cost.

I've been with Choice for many years and only had one bad experience as it relates to a technician. Here lately, I've been have issues with the staff members and the warranty company itself because of their unwillingness to replace my components with the exact same name or quality of the existing products. I spend entirely too much money per month/per year to NOT have an item replaced with the same quality. That's my only concern at the moment because otherwise they're a great 'CHOICE '...

Terry was great. Very polite and professional. I would recommend iWIRE to everyone that needs electrical services. Definitely will call again if electrical services are needed. Outstanding customer service!!!!

Once again, I’ve been duped by Choice Home Warranty. At this point my only option is to seek legal representation. I am very disappointed with the services given from Choice Home Warranty since I have been been a member. I’ve lost an AC unit. I have no electricity in one of my bedrooms. I have a stove that I need to replace that Choice Home Warranty only covered $400 and it’s costing me $2000 because of needed repairs along with buying another stove. Now it’s my washer. They refuse to repair instead, offering me $600 for replacement, which doesn’t come anywhere near the washer I have currently.

Well, it started off pretty bad. I had an appointment on 6/17/26 between 7am-11am. No show, No phone call. I called Choice, spoke to J.R. at 10:55am, gave him my cell # to give to Markhor HVAC because I had already left a msg to that company at 9:30am, No return call. Went out and Markhor calls my home # and left msg, claims never got cell#. Needless to say that appointment failed. So, got another appointment the next day between 10am-3pm, Nasir showed up at 12:30pm, apologized and I was good after that, very nice, pleasant guy. Had to order part, showed up on Monday 22nd and now we have air.

My claim was assigned right away and the contractor called us immediately less than 24 hours. The contractor is scheduled for tomorrow. This process was effortlessly. Looking forward to getting this resolved by tomorrow.

The gentleman helping me on the plan was very nice and respectful at all times. What a pleasure to interact with. Extremely helpful with payment options. Options that were month to month and yearly plans also.

Had to repeat answers to AI communication on phone. For the most part was ok. Human customer service is always better Than talking to a machine but sufficient results was accomplished.

The technician was EXCELLENT. Personable, knowledgeable, helpful, and above all else, punctual. I have other electrical work I need done and plane on calling him for it. The only issue I have with this claim is not with the Technician but with CHW. Their coverage for replacement cost of a ceiling fan was below adequate. I had to pay more just to get a replacement that was close to what I had.

The service would be good if you had tech in all the area that you state you represent. For the few claims that I have submitted I have had to find my own repair person and pay out of pocket in which you don't reimburse me my money only a portion of it. You do have some helpful tech but those are the one that we have to expedite the claims to. Other than that the tech are useless.

I had an issue with my AC Fan Motor, contacted CHW. Submitted a claim. They had an AC Company, Peter & River AC, come and access the issue. Motor was going out. They submitted their diagnosis to CHW, 3 days later the Technician came and replaced bad motor. No hassles, no complaints and glad I had CHW as my partner.

Today is June the 22nd. I put in a claim since Friday, June the 19th and I have yet to hear back from anyone. My drainage is all stopped up and it's rather hard for an 88-year-old woman to live in a house with no drainage. I called your office this morning and have yet to hear back from anyone. I do not believe a technician has even been assigned yet. I am very dissatisfied.

They are very responsible, hires professionals, courteous and knowledgeable technicians to do the work. When you call for a claim they respond immediately. I recommended to my neighbors, friends and relatives.

Was a good experience. I had a little problem working with application regarding dates, but customer service rep was great and got my service order done. Service provider came out and fixed issue quickly.

I had a leak in my bathroom, damaged my drywall. The assigned contractor was very professional, detailed & experienced. (Cut & Fit Home Improvement) He made sure everything was repaired the right way. He was on schedule, didn’t take long to complete repairs.

Updated on 06/26/2026: We have 2 claims. Furnace repairman very nice but repair not done yet. About a month without air conditioner because furnace is out. 2nd claim refrigerator no repairman as of today to report on. Had to borrow a refridge to store my insulin and meds. Had to throw out lots of food. Not a very happy customer here.

They basically find a way to not cover anything that needs to be repaired. You will end up having to pay out of pocket for everything so save your money and do not use this company.

They were not able to schedule a repair appointment for over 24hrs. It was scheduled for 4 days after the incident was reported. By the time a technician would have came out my pool would have been ruined costing me thousands. Opted to use my own technician & receive reimbursement. They denied it initially because “they don’t cover above ground pools”. After identifying it was covered under my warranty policy & having to argue repeatedly with customer service they eventually covered slightly less than the overall service & repair charge.

He stayed in touch with me regarding any changes. He was prompt and professional. He cleaned up behind himself. He nicely packed up the old equipment. He was also done in a reasonable amount of time.

The service tech was very knowledgeable and helpful with my problem. Choice Home Warranty would not even cover half of the repair costs. Not only did I have to pay the $100 deductible upfront, but I would have had to pay the majority of the parts and labor. The CHW sales rep left me with the impression once I paid the deductible I would seat back and have nothing else to worry about. That was the farthest thing from the truth. Definitely canceling my policy and not recommended CHW to anyone. Basically they stole my monthly premiums with no return in my investment.

The first year or two with Choice Home Warranty was fine. I would get a technician out to repair/replace within 1 to 2 business days. I then signed up for a 5 year warranty on 2 houses. Do I ever regret this!!! It now takes easily a week to get a technician to show up and then a week or more, sometime 2, to get the parts to replace on your appliance. I would not recommend this company ever!

So far good coverage and service has gotten better - they have covered many homes over the past 10 years. They will make sure the system or item gets fixed and have even sent out the tech a second time to make sure the job was done correctly.

Excellent Service by BME LLC technician in replacing my garbage disposal. Tech called in advance & confirmed a good day and time that was good for both of us, arrived timely on the scheduled day, and quickly troubleshooted and replaced the disposal. It was satisfying to see that the tech was professional and obviously and obviously competent in doing the work and cleaned work area after completion. Well done.

David was the one that introduced me to Choice, I entered a request to find out about my quite and David told me all about Choice and it was my CHOICE to join your warranty company. He has lots of knowledge regarding the company and very polite and I believe he should get some kind of recommendation in words or cash for his knowledge of his job. I'm going to see how CHOICE will be when and if I need your help to get someone to help me with my problem at that particular time. Hope everything works out for both of us with this.

We had our HVAC go out and CHW sent a technician out to diagnosis the problem. He determined the system needed replaced. To my surprise CHW approved it within 48 hours. My system was 17 years old and now we have a new HVAC system. After being with CHW for 16 months, I feel it has been one of the best financial decisions I've ever made.

Choice Home Warranty took 3 days to respond and set up an appointment for me. The technician had me scheduled out 2 more days. I was 5 days without a commode. The technician who came out was timely, professional and checked everything thoroughly to be sure there wasn't anything additional that he needed to take care of.

Contacting Choice Home Warranty was easy. One call and I was in touch with a repair tech the next day. The tech came to my house the following day and my refrigerator was running like new in 3 days. Two days for parts and one day delay on my part.

CHW sent out a technician to service our stove on 6/18/26 and he did an awesome job. He was very knowledgeable and friendly. He completed the job and checked several times to make sure that everything worked fine before leaving.

Claim number **. We got a quote # ** for labor cost $1,595 to replace the AC compressor which is still under warranty and labor cost. Under our Choice warranty contract all appliance are covered regardless of the age of all appliances. I would like to solve this issue and get the compressor replaced immediately. Since we do not AC it is very uncomfortable to live in the house. Choice warranty takes its own time without considering the inconvenience of warranty holders.

The service I have received was great. The technician, came out a day early which worked out perfect. The technician was profession and quick with his job. I would use the same tech again. The technician asked me questions related to my issue.

Our AC went out. Choice representatives were quick to assist. I wished we could have avoided SEARS and used our local AC company. Additionally, it would have been great if we had have an option to upgrade the system, on our dime of course. Hey, but the system is fixed and our dwelling is cool again. THANKS!

Very easy to make a claim. Good value for the amount of money invested. Took very few minutes to set up a request for service. Got 6 month added value when I signed up. Highly recommend Choice Warrany Service.