Choice Home Warranty Reviews

The technician was on time, explained the problem, and resolved it in a very efficient manner. The only thing I was not too happy about was that it took one week to make the appointment. I understand that it is too hot these days and electricians are in demand!

And you're the kids, and I had it plumbing, lake, and my kitchen faucet, and underneath the sink. I was assigned to TB plumbing. Matt, the plumber that was assigned was very professional and took care of my faucet and leak.

Very pleased with service and accuracy of technician arriving.

Since day one, Choice Home Warranty has been a nightmare! I bought a home from someone that had this warranty. So I just decided to keep the company. I closed on the house, everything was inspected and all was well. 11 days after closing the air conditioner quit working. So the process: file a claim, they send someone to look at it and repair it, right? If it’s not repairable, they replace it, right? Not quite. I’m in Florida. It’s August. The average temperature is 90 plus. Long story short, it’s been 16 days without air conditioning!!! The temperature in the house is between 88-90. At this point, furniture begins to be damaged as well as laminate or wood floors. The humidity in the house is near 80%.

Process has always been smooth. Used CHW a few times for small stuff so far. Although, I have yet to get a receipt from the local service company for the $100 service call fee I have been charged even though I have asked each time. A customer should get an invoice marked paid from the local service company with a description of the work completed and info on what they have charged CHW.

All though its peak AC season and it was difficult to find a technician, Choice allowed me to find my own technician, which worked flawlessly. Thank you, Choice!!!

Be ready to accept a low ball offer. My inside refrigerator/freezer went out. Offer was 1/3 the cost of a like refrigerator/freezer went. Imagine being offered $831 for a stainless LG. I chose to have a check mailed. It will take 30 days to process and who knows how long for delivery. Needless to say I am not happy!!

For the first time, things went smoothly. The repair was approved and just had to wait for the part to be ordered. When it arrived, the A/C company came out right away. I never saw a bill outside my standard fee. I hope this keeps up when it is needed again.

Had a couple of repairs on different appliances. Was very pleased with the ease of contact and scheduling.

The lady who helped me was very friendly and knowledgeable.

I had an issue with my refrigerator. I went online and submitted a claim with Choice Home Warranty. As soon as the claim was submitted, I was offered some appointment dates. I picked one of the dates. The technician was at my house less than 18 hours after I submitted the claim. He fixed the problem and everything is perfect. From beginning to end the process was simple and very efficient. This was my 3rd claim for different issues and every one of them were handled in the same manner. I highly recommend Choice Home Warranty.

I’m extremely pleased with Choice Warranty. I reported the claim on a Thursday, the repairman came on Tuesday, and by Wednesday I received an email that I would be receiving a new microwave.

Richard’s appliance was courteous and made sure I was completely satisfied with the service provided.

Very pleasant, professional conversation with Moe **. He answered all my questions and explained everything covered.

Technician was prompt, professional and completed the task.

The service I got was a good support and helpful. I believe I got a good deal.

For some reason I thought your company would be great for us. You did come through and approved our refrigerator water part to be fixed. It took over 3 weeks. An emergency plumbing incident related to the fridge repair, cropped up. I asked if I could get at least a partial refund for the emergency plumbing repair. I was told no refund because your company didn't pre authorized the plumbing emergency. We had 6 inches of water and couldn't wait for pre authorization. So I have mixed feelings about your company.

We have been a client for Choice Home Waranty now for over 78 years. We have received excellent service. Very friendly staff. Very helpful. We highly recommend Choice Home Waranty previous the Choice Home Waranty. I was for many years a client of American Home Shield. American home shield went way up on their pricing and I looked for a different provider. I found Choice Home Waranty and for the money for what I pay, they provide excellent service and support.

My a/c stopped working but by the time Choice Home Warranty found a repair service, my daughter had already found a repairman and got my a/c working again at a lower cost than my deductible

Guy was a rockstar and thorough - knowledgeable and explained the situation and had it up and running in no time!

I am extremely disappointed and frustrated with my experience with Choice Home Warranty. I submitted my warranty application on July 6, 2026, and my coverage effective date was August 6, 2026. On August 17, I reported a serious problem with my kitchen faucet and filed a claim. This was not a problem that I could simply wait and see if it got worse. Whenever I turned on the water, water would leak from underneath the kitchen sink. Because of the leak, I could not properly use my kitchen sink at all. I have two children in my household, so this was a serious and stressful situation for my family. I could not simply stop using the sink indefinitely and wait for Choice Home Warranty to decide what to do.

I feel confident in choosing Choice Home Warranty because of the professional conversation with the representative that signed me up.

Came right on time, solved my problem really quick, was fast and efficient.

My experience today on the phone was very professional and kind and things were explained to me very well. I will tell my friend about this experience. Thank you.

Please don't schedule an appt with the vendor because "they" have to schedule the appointment themselves. Other than that, the folks were very nice and prompt.

So far, everything is really good. Very easy to work with. Everyone I spoke to has been really nice and helpful.

The representative was very knowledgeable and professional.

We have had two workmen come for two different issues yesterday. One was for my Kenmore dishwasher breaking down and the other is for our baseboard heaters not supplying enough heat. Both workman knew what the problems were immediately and submitted their paperwork and photos to Choice. We have paid the $75 service fee. We are waiting on Choice's response as to how we will proceed (fix or replace).

I work at home and we are currently having 100+° weather. My AC stopped working and I noticed the temperature climbing before lunch. I called in and Choice had someone out in about 2.5 hours. My AC was repaired before 4:30 pm!! Amazing!

Nice rep. Answer and explain plain. Sent info. Provided senior plan as per June advertised on Facebook. Plan sound affordable.

One of our AC units failed during this very hot summer. It was promptly repaired by Rich ** within a couple days. Then, the same unit just shut down again.. We made another appointment to have Rich back out, but before the date of the appointment, it just came back on and has been operating for about 2 weeks. Hope it holds. Thanks, Choice and Rich. Great service!

Easy claim submission, prompt response and quick repair

Couldn’t be happier. Efficient, good communication.

Steve came out and diagnosed the problem with my dryer. He ordered the part and Jeremiah ** returned with the replacement part. They are definitely on top of taking care of their customers. I have no complaints about my Choice Warranty or Anytime Services. All was covered under the $75 service call.

The experience was overall terrible when dealing with this air conditioner issue. My air conditioner went out early on Monday morning. I’d probably around 10 AM or so and I made the claim around noon and nobody even came out until Tuesday or Wednesday. After that, after our technician finally came, he determined it was fine motor within. Even though it could’ve been purchased that day he had to get approved and it was finally approved and he came on Friday and he is in the process of fixing it now. So it took over four days for the air-conditioning to be fixed and keeping in mind we live in Houston Texas so it’s been almost 100° every day. I am definitely not happy.

Technician was knowledgeable and professional. Job well done.

Great experience with our technician. Respectful and knew exactly what was wrong with the washer. Fixed it within an hour and cleaned up after himself. Machine sounds brand new.

Person I spoke with was very pleasant and informative

Technician fix the problem with my garbage disposal in like five minutes, explain what was wrong, showed my daughter how to fix it if we have that problem again. Very polite, kind and respectful. Communication with me at all times.

Great job - efficient and most importantly, our AC was fixed quickly and efficiently. TY!

Making a claim is easy. Getting a repairman is easy also.

Josh from Plugs, Fans, and More was sent to one of our units for a light not working. He let us know that it was actually the switch that needed to be replaced. He kept me informed of when he was going to be out to the unit and when it was completed and what work he had done. It was very refreshing to have someone explain every step and how to make payment. We hope we will get him again in the future.

Technician was very friendly, and got the issue resolved quickly.

Very happy with the service of United Appliance Repair. The serviceman, Mohsan was excellent!!! The job was diagnosed and repaired quickly. The sign off for this job was a bit slower than it should have been. There was confusion in getting the link to my email.

Properly working A/C is a must in hot summer. Somehow, mine failed to work. It blew warm air. I submitted a claim on my phone app. A technician’s visit was scheduled the next day. He came a little late, but took care of it well. It started working well in 30 minutes.

For the 1st time since having this contract I had the pleasure of having the ultimate experience. Called in a claim, appointment was established almost immediately, technicians came to my home a few days later, troubleshooting the issue. Called in the results? And returned the same day to fix. I truly appreciate the service and technicians. Thanks CHW.

Dino from Doors in Motion came out to look at our garage door. He was very knowledgeable, polite and friendly. Dino explained what was wrong with the opener and what needs to be done, we needed a new set up. He gave us our options and we discussed what was best. A little over an hour later he had up back up and running! I would recommend both Dino and Doors In Motion for your next garage door repair!

This is regarding the repair company. They were very difficult to communicate with. You could not just call them. Text would have been ok if they responded to the text. The first time they were to come the part did not come in but they did not communicate that until I put in a whole new request. Every time I communicated with them I had to do this which involved every time put all the information in including the model number and serial number. They finally came yesterday but I would not recommend you using this company again. Choice I had no complaints against. But dealing with. The repair company was frustrating and exhausting.

Tech was great, called and let me know he was on the way, came in and got right to work, diagnosed and fixed the problem quickly and he labeled the breaker in the panel.

Repair was eventually made after three attempts. I was initially scheduled on a date that I told the scheduler I could not keep. Manually rescheduled to next day and the provider canceled at last minute. So I was without air for a couple of weeks. Also not pleased that newcomers pay 50% less than those who have been. Members for almost a decade.

Bad, bad, bad! We called today urgently asking for help because we live in Palm Springs and the desert temps this week are 118 degrees, Our air conditioner went down in the middle of the night. What we set at 83 degrees, was suddenly 90 inside the house. We expected help right away and called early this a.m. Choice Home Warranty said they would get someone on this right away, but as of now, 12 hours later, no word, nothing, nada, zip! Instead, we called a local AC repair and they came within 30 minutes. We have to ask, in 118 degree heat with no air conditioning, WHAT GOOD ARE YOU????

Pleasant, efficient experience! Dean was experienced and reliable!

Good plumber and went out of his way to complete the job.

Quickest service I have received from a claim!! Technician arrived early and was very knowledgeable of the problem.

Adam * was knowledgeable and helpful, answered all my questions.

I am very happy with Choice Home Warranty in repairs of our home appliances and other related repairs.

I am very disappointed with Choice Warranty, I lost good amount of food and it doesn't matter to them. My refrigerator is not completely repaired.

Best I have experienced in 30 years. The company explained all the details of what I was purchasing and was glad answer all my questions. I will be glad to tell all my family members about the quality of the of the NO contract service I just received.

Great service, customer support help is efficient. Recommend technician sent for service are always polite and friendly

Love Choice Warranty is a great system for providing quality vendors who are quick to respond and do thorough work. In the case of this vendor I would have preferred that they brought more of their own tools to clean out my a/c system and cleaned up the space afterward, instead of asking me for towels, bleach, vinegar, etc. But other than that the worker knew his business.

Prompt scheduling. Repaired in record time. Polite repair man.

The excellence in the customer attention is outstanding. The repair or replacement of the appliances is worth with the plan's fee I paid monthly. I recommend highly.

This is my first time requesting service and they tell me that they are trying to find the best technician. Now again this could be due the rural area we live in top. Now they did say 24 to 48hrs to get a technician. I will say recommend for now but that could change.

Very prompt and friendly service, quick to answer when I called.

Choice has been a great improvement over my previous home warranty provider. So far.. so good.

Pleasant, polite, thorough, found the problem, fixed the problem.

Very knowledgeable and efficient, gave good feedback on the situation

The service has been good since I started with Choice. Keep up the good work

My claim is still in the 'dispatch' processing stage. Accessing the website and filing the claim were very easy.

Very nice. Knew what he was selling. Answered all my questions with no delay.

Great service, but weekend/emergency service could stand improvement. Waited 3 days for AC repair.

I was pleased with quick response and quick settlement. The representative who handled my question was very knowledgeable and professional.

Great work, very fast, and knowledgeable. Communicated with me very well.

I am very happy with my choice of a home warranty plan after speaking to the representative of your company. He was professional and answered my questions with expertise.

The technician who completed my home repair was absolutely amazing plumber. He was honest, polite, kind and knowledgeable. If I have any future plumbing problems this is the person I want to complete my repairs. It's a shame Choice can't find more technicians like this one. My only complaint is with Choice customer service. It takes forever to be able to speak to a human on the phone. I do have things to do other than sit on hold for 30 minutes and the call back system works but it's hard to understand the customer service person. Their English is less than good. I will continue with Choice Home Warranty for a while but only if the customer service gets better.

Great service and kind people to talk to. Would tell others about them

I have American Home Shield and they are awful, so we set out to find a new warranty provider. I had multiple emails in less than an 8 hour period and a phone call first thing in the morning. I was waiting on AHS to call me back to cancel my existing warranty when Shawn from Choice called me. I asked him to call me back in a couple of hours so I can take the call from AHS and do that cancellation. This guy wouldn't take no for an answer. My mind was already made to go with Choice, but his persistence and failure to hear me almost made me second guess it. No one ever wants to have to use a home warranty, but in the event that we do, I hope the customer service team and the contractors Choice uses are as persistent as the sales rep was. Haha!

My call regarding my appliance problem was auto answered and I had an appointment with a repairman within an hour. Very fast and my concerns were gone.

The technician communicated and walked us through what to expect. He ran the thirty point inspection. He was speedy with his work and even made recommendations for improved operation. I would recommend him if we were to need further service.

Tech was great. Choice Warranty DID Not cover my Repair??

Angel explained what was wrong and what should be replaced.

Great tech, polite, efficient, on time, would recommend

Updated on 10/07/2026: This is my second claim on the same tankless not water heater. First claim was handled just fine and the hot water heater worked fine, 3 weeks later I have no hot water, with a different code 79, so I opened a x second claim.

The technician who came out was courteous and professional. Choice Home Warranty on the other hand was terrible. I had a ceiling fan that stopped working. The technician who came to inspect said it was broken and could not be repaired, a new one was needed. CHW responded that it was not my fault for not performing proper routine maintenance. The fan was a Casablanca and, in the owner's manual it states that it is a sealed unit and never needs maintenance.

The tech had been to my home before and remembered the visit. The AC "healed" itself as he arrived. He was so apologetic for "taking my check" when no problem could be found

Alberto **, rep, was fabulous!!! He answered several questions before asking for my personal information. By doing this, I was more inclined to do business with him and the company. Very professional and knowledgeable. When he put me on hold to get an answer, he returned quickly...again, high customer satisfaction.

They was at my house very fast and took care of the problem and they was very nice

Prompt and courteous response, had used in the past and no complaints, satisfied customer

Overall, the service has been good, once the contractors actually show up for their scheduled appointments. The follow through has been great. The problem has been with the vendors, not Choice. However, the amount given on certain repairs do not make it worthwhile nor getting a gift card from Loews. A generic MC or Visa would be better to allow me more options for selecting items, i.e Best Buy, Amazon, Home Depot.

The gentleman who came to our home to repair the garbage disposal was wonderful. He took care of the issue in a couple of minutes and our disposal works great!! He is a keeper!!

The experience at the end was the greatest. I would recommend that you have to be patient.

Plumber was great. Choice Home Warranty does not live up to advertisement. They have as many loopholes as services to deny claims. Don't bother joining. I'm canceling my plan

Choice is the best. I’ve referred you guys to all my family and friends

Our technician seemed very knowledgeable and competent, he suggested things no one has told us about our refrigerator, and we've had the same problem twice before. He also warned us that the repair he knows needs to be done on our stove might not be approved because the stove is not completely broken, we'll see.

Great service, my plumbers arrived, identify themselves, and went right to work. The service was fast, efficient and high-quality.

Getting my claim filed was good but the transfer to a secure line for entry of Credit Card info was not good. The automated system didn't give me time to enter the number, and it wouldn't let me delete what was entered. It took 4 tries to get it finally entered.

Thomas was great. On time, courteous and very professional.

Lee was polite and on time. The refrigerator is working and not leaking.

My Samsung microwave number pad stopped working. I posted a claim. Tech came out 4 days after and concluded mother board is bad. I had to call 3 times to get the technician to submit the results. Choice Home Warranty then informed me that this board is not available any more and I had to replace the microwave. they offered me $195 reimbursement non negotiable. I bought same brand and size for $335 plus $100 installation plus $75 service fee. I spent total $510 to replace the microwave - the $195 = I spent $ 315 from my pocket and waited 3 weeks for resolution. who needs a home warranty with such deal? I will not renew my membership when it expires.

Work was completed. Water leak was stop, Contractor was very professional and on time.

I had a problem with our ice maker on our Whirlpool refrigerator. Choice Home Warranty was quick in getting our repair request completed. They gave us the contact information for the repair service company. The service representative spent some time to allow me to describe what was not working and took my model number so he would have parts available. The repair was scheduled for the following week. The repair service representative called to communicate when he was on the way to our house. He arrived and had the ice maker fixed within the hour. Our refrigerator is now making ice and working like a charm! Thank you all for the prompt and complete repair service.

Summers Garage Doors did a very good job of identifying the correct issue and fixing it the next day itself. Would recommend them for all such garage related work.

Fast service on the hot water heater leaking. Good communication. Very satisfied.

The entire process went very smoothly and professionally. I would add, I would recommend the plumber company anytime.

The first time I called in to place a claim, the automated system hung up on me. The person I spoke with was very helpful, and it would have been better if he was in the U. S. for clarity of the call.

Just took out a home warranty for plan. Spoke w/ Katelyn. She was very polite and accurate.

Technician was great. However choice home warranty not so much. They denied my claim. Stating that it was denied because it was not normal wear and tear. The item in question is over 20 years old. If that’s not wear and tear please explain what else it could it be? I am disputing the rejection. Waiting for caseworker to contact.

Phil was friendly and polite. He was also knowledgeable about the product he is offering. I'm no longer a ARW customer.

Fantastic!!! Repair on my dishwasher was wonderful!!! Great company. Very professional!!!

I love the ease of the processing and quick response. I just wish that Choice Home Warranty could hire more professional technicians, not the cheap ones.

The tech, Mr ** was professional and efficient. He took care of the problem quickly and efficiently. I strongly recommend him.

Setting up a new claim on the phone was very easy and it was fully automated.- no human interaction. Up a cc.

Signing up was quick and easy! Very friendly customer service representatives!

Associate Maurice was very helping and informative even gave me a senior discount without me having to ask!

It only took 2 days for the service to start and be completed, from the initial service call.

My agent was super and funny. His name was Luke and was able to answer all my question.

No complaints. Technician was friendly and courteous and professional.

About 10 days ago our garbage disposal quit working on a Sunday evening. I went online to our Choice Home Warranty account and started a new claim. I was notified by email on Monday morning that they received my claim and as soon as a contractor is assigned I would hear from them as to an appointment. My only issue was that the contractor did not notify me of the appointment when it was made. I was able to find out through Choice when it was scheduled. My appointment was scheduled for 4-8 pm yesterday.

IT was easy and fast. ⏩ I enjoyed speaking with the staff about this plan.

The tech person showed up on time, was very knowledgeable about the problem, fixed the problem very quickly, and the machine works great.

I recently had a technician come to my condominium to fix a toilet. He was very fast but didn't stop talking the entire time he was here and shared quite a bit of personal information. The work that he did was exemplary, but I would rather that he have been a bit more professional with his demeanor.

Fast and courteous service. Timely following up. Very professional contractor.

I love that I was contacted immediately and the repairman was there the next day. The repair was only 15 minutes.

Steve was professional and thorough. He inspected all three units and cleaned the filters. He also gave instructions on how to maintain the units. I was very grateful for his interest in keeping the units operational. Thank you, Steve.

Writing this review to give honest feedback on Choice Warranty. My refrigerator lost the compressor. They offered to replace the refrigerator and offered me $800 in gift cards to Lowe's for a replacement comparable to what I lost. After visiting the Lowe's website, I noticed that the 800 they gave me was way too little. The refrigerator/freezer that I lost had filtered water, ice maker (regular/crushed) along with a screen that gave me the date and time, also I could put notes into the fridge to see what I needed to buy at the store. Looking at the Lowe's website. The cheapest one to offer water and ice is $1299 on sale (normal is 1500). That isn't even including the screen.

Very pleased with the service guy who came out. He was very good at explaining things to us. The company was fast in getting service to us. They kept in touch with us about the work.

Very nice and fast service. They knew exactly how to fix my problem.

I had really no problems to dealing with two people. It’s the technicians that you hire that I had problems with. They rescheduled me when I didn’t even ask to be rescheduled, but I had I fixed the problem myself on the fridge. Thank you for your time.

The technician was on time and was able to get the job done without any problems.

Very easy to get a quote and sign up. I did get a little annoyed at the amount of phone calls during my work day when I was still in the deciding stage. But other than that it was excellent.

The technician was very polite and provided a thorough explanation of the icemaker functions. However, he found there was nothing wrong with the icemaker. The problem, as I understand it, was with the water flow.

Very good service, it was a blessing to have him work on our light.

Ryan from Flamingo Appliances is excellent at what he does. He diagnosed and fixed my Whirlpool dryer in record time. Am very appreciative of the professionalism, expertise and calm control.

He went right to work to access the issue, and was very informative and polite. He knew exactly what needed to be done.

Professional and courteous. Knowledgeable and on time.

I have a annual inspection agreement with big brand provider. They said I needed $9,000 in repairs or a new HVAC system for $15-$30K. The Choice Home Warranty tech said the noise we hear is typical of the brand we have, so no worries there. System just needs a little refrigerant add...$80 and done. Thanks CHW!

Kevin from A1 Services was very friendly and competent!

Exceptional communication and service! I can always count on prompt attention.

Easy to file a claim and the response was fast. Service tech was great to work with.

The waiting for a service company in this Texas heat is terrible. At least they came a few days earlier than started at first. Now we're waiting for the replacement. When it's 94-96 in your home it's very unbearable. I called early Wednesday the 19th when I woke up and it was 82 in the home. I was told there are no priorities.

Had a positive experience with my service representative. He answered all my questions and put me at ease. I hope this is the beginning of a long relationship.

Signing up was easy. The customer agent was polite and friendly. I was given two months without being charged. The amount charged was reasonable.

So many Home Warranty companies how does a person decide? My decision was based on the excellent job the representative did in fully and thoroughly explaining the many questions I presented him with. The representative knew his product very well and answered my many questions well without hesitation. Every scenario I presented him with he provided a most helpful reply. After he explained what Choice Home Warranty is about and explained the many scenarios and benefits I felt confident I was making a wise decision in Choice Home Warranty.

The technician was outstanding, he solve my problem.

Easy and fast online to file a claim and we need the hot water heater.

Called asking if you offered a military discount. Phil said yes and told me about the best deal about the three year program and the extra six months.

I am really happy with their service. It was fast, on time, and without any stress. Trust is an important part of their service. Thank you.

Fast and efficient response to our claim. The technician and company responded very professionally and were capable.

Matt, the technician was great. Worked very hard to get my AC fixed. On the other hand - I have serious issues with how CHOICE handles scheduling. I called to have appointment rescheduled because I was gone on day they scheduled. They contacted me four days later (on August 23) to say that my appointment could not be rescheduled and that the original appointment would have to be kept on December 31. This was on a Sunday and Matt, the tech showed up a few hours later to fix the air conditioner! Very happy with the tech and his communication to me, but CHOICE is severely lacking in communicating about appointments. This is at least the third time I've had issues with CHOICE! Would recommend tech and his company, but NOT Choice Home Warranty.

Quick announcement who was calling, inquired if I had an interest in home warranty and how I had heard of Choice warranty, defined coverage, established cost, and coverage initiation, compared other warranties, accepted the deal.