Choice Home Warranty Reviews

Be warned: This company uses deceptive billing tactics. They will send you emails implying your contract is expiring and ending, but then they will quietly keep charging your card on an auto-renewal. Even worse, they completely block online cancellation—there is no button to cancel in the user portal. Don't expect to get a full refund when you call to resolve this nonsense. If you're lucky, they might offer 2 months refunded as "a courtesy".

My first time filing a claim after being with them for 2 months, they did not fix nor repair my refrigerator. They close the case. Said that it was not wear and tear. I was told they can't fix it. They replace it, no stipulations. Didn't happen. Now I must pay for new fridge, and I can't get a refund on my service call they send out.😠

The technician was very professional and repaired my AC quickly. The service call was made soon after I reported the problem with my AC. I was very satisfied with my experience with Choice Warranty and the technician.

CLM Mechanical wasted no time sending out a technician to fix our air conditioner problem. Marcus worked nonstop and explained everything he needed to do to get our AC up and running. We were very impressed with his ability to solve the problem. He was professional with a down to earth caring attitude. Awesome experience. God bless him. Great company.

I wouldn't consider this my final comment because my problem has not yet been repaired. The technician entered my house and I showed him the fridge. I explained what the problem was. He checked the temp, did something inside the fridge (he had his arm inside doing something at the back wall of the fridge), and then told me something wasn't working. It was hard to understand him due to an accent, so I repeated what I thought he said. He agreed with what I repeated, and said the company will be contacting me for a follow up appt. When I asked about how long it would take, he said he had no idea. Then he left after I paid him.

Lulu and Armando from Ava Air were punctual efficient and diagnosed the problem with in a few minutes of inspection. Thank you so much for taking the time to answer my questions also. The service was handled well and the problem was resolved quickly.

Great service and vendor was on time and diagnosed the problem immediately. Repairs were done quickly and efficiently on our air conditioner. The vendor was knowledgeable and friendly. Highly recommend this company for all your needs.

The customer service with Choice was good and the tech they sent out fixed the refrigerator.

Submitting a claim to Choice Home Warranty was fairly simple. I did most of it online. The guy who came out was good and he got everything done. I give Choice 5 on this experience. They were prompt and sent me a good technician and didn't try to send me a piece of junk that they replaced with. Overall, the coverage does what it's supposed to do. I just wish the other 900 Choice Home Warranty will quit emailing me.

We have been very pleased with Choice Home Warranty, YTD it has saved us a whopping $1,200. This was for service on our garbage disposal, toilets and garage door. One of their contractors reminded us that since our faucet was Kohler, it was free lifetime replacement, we contacted Kohler and they sent us a new faucet that would have cost us over $500.

Service was prompt and professional, all questions were answered with details. Representative was professional and notified us about who and what time to expect service people. Very satisfied with services.

Here's a happy story: the heater on my clothes dryer stopped working. I posted a claim and Evgeny arrived the next morning. He explained the repair and said he had to order the parts. Silence for 7 days. Then, Evgeny arrived, installed the part and checked that the electric was safe and working properly. Dryer works like a top! Thank you to everyone who helped me quickly and successfully.

For this particular claim # ** that I put in for my air-conditioner I was very pleased with the speed and the expertise of the technician in which you hired out to get the job done. Other claims in the past I have been dissatisfied with due to the time it took to get my issue resolved.

Bought AC unit. It is under warranty. Stopped working with 100 degree temperatures, have not had a tech come out or company installed. This takes way too long and too frustrating. Company needs move faster and communicate. I need company installed back out to resolve my new expensive AC that is now broken.

The second the call was answered I was connected with the proper team member for whom I needed speaking with and the matter of the call was resolved immediately with time efficiency, so I can appreciate the punctuality of the call made with prompt response.

The Whirlpool technician who they sent was very knowledgeable. He diagnosed the issue and replaced the bad part right away as he had it in his truck. This helped us as we did not have to wait for the part to come and for the technician to come back again.

I've had a good experience with Choice Home Warranty overall. While they can sometimes be a little difficult when it comes to approving certain claims, in most cases they have taken care of my issues. Because of that, I still give them 10 thumbs up overall. My only suggestion is that they avoid assuming every problem is caused by the customer. Normal wear and tear happens, and it would be nice if claims were approached with that in mind. Even with that concern, I'm still satisfied with the service they've provided.

When it comes to the service technician, I was very happy with his performance. As for the Choice Warranty provision of coverage I am dissatisfied. I have a through the wall air conditioner that is explicitly covered in my policy. Choice DENIED my claim of a motor failure. They stated it was not due to normal wear and tear (the unit is at minimum 30 years old) or isn’t covered by the policy. So I have NO air conditioning in the back half of my house during a heat wave. It’s on appeal and if they again deny, I’ll contact an attorney. The service technician was surprised it was denied.

I do not recommend this co anymore, they used to be better in past last year.

We filed a claim for our cracked glass top Whirlpool range. We received immediate response and the qualified technician was kind and replaced our glass top with care and within an acceptable timeframe. Brian at Upstate Appliance was a tremendous help!

We were very happy with the person you sent to us for our trouble with our power trouble in our home. He was very professional and polite and fixed the problem very quickly and told us that should we have any more problems to call Choice Home Warranty and have you get in touch with Southfork Service again. Thank you helping us, we tell everyone to use you as the best home warranty company there is.

I had IC Restoration come to my home to repair my hot water heater, and I couldn’t be happier with the service I received. They were able to come out quickly, which was a huge relief. I worked with Rob ** throughout the process, and he was wonderful to work with. Since I wasn’t able to be home during the repair, he kept me updated every step of the way and made sure I knew exactly what was happening. My oldest son was home, and the technician took the time to thoroughly explain the problem, the repairs that were made, and even shared helpful tips on how to prevent similar issues in the future.

Not happy that it takes over a week to get a contractor out to fix our AC unit. Especially in 95 plus degrees. I’m a paraplegic and confined to a chair/bed. Seems like this time of year Choice would be prepared to come out within a day or two.

My 800 Series Bosch dishwasher needed new pump and motherboard. Choice said it was junk and offered $530 about 40% of the replacement value. So this is the Choice business plan, avoid expensive repairs, cash customers out for less than half the value of equivalent replacement, even less if you consider $100 fee to get evaluation scheduled.

It took a bit to get the tech, Dave, to come due to him being very busy and having a very large territory. Having said that, when he came he was very knowledgeable and very thorough. I was 100 percent satisfied with his work.

It was extremely easy to schedule my AC to be serviced. It took less than 48 hours. The company that came out was wonderful and the technician was very helpful and courteous. Very pleased as this was my first time actual warranty. I would definitely recommend based on this experience.

Technician was very professional and articulate with his work repairing the washer. Would recommend this technician to anyone. I did take the company 2 days to get a technician out to do the work but I believe it was due to the fact that they had to order the part before they could come out. The reason they knew what part they had to get was, when I explained what the problem was and what the error code was that was showing up on the washer's display.

The only time I used this policy. My faucet went out. The contractor was very nice and professional. The company bad in every way. I had a Delta nice faucet, I was told it would give me what I had. I was given a $29.00 faucet. Did not do what the rep told me when I took it out. Now I see all the bad components with the Better Business Bureau.

Response by Choice Home Warranty is always reasonably timely. Against my initial opinion, they've proven me wrong that they can get my issues resolved and in a timely manner. The only issue I've found is the amt of time it takes to get the gift certificate if that's the way resolution has been determined.

Had a Refrigerator problem - Reported to Choice Warranty who assigned work to Whirlpool who assigned to a Contractor. There was some confusion with the Contractor initially as it was difficult to initially discuss with the Tech assigned. Project was completed on 2 July.

Even though we had to wait 4 days with no air conditioning Elevate Heating and Air did a great job. Choice Home Warranty was easy to file the claim with. The only issue I have is I have two AC units and I have to pay two 75.00 fee per unit which makes no sense since it is one service call.

Everything from filing the claim to the technician Justin ** completing the job was very smooth and professionally completed. I would definitely recommend Choice Home Warranty to everyone! Justin was very personable and professional and completed the job perfectly!

I am very happy with the service provided by Frolkin & Sons, Inc. They came, checked my AC unit, replaced a part the same day and got my AC running again. After not having AC for several days it was 85 degrees inside my house and 95 outside we were suffering. I am so thankful to have a nice cool home again.

They get a 4 because the company did not call to let me know the technician got held up at his call before me and he missed his arrival window. He called as he was in his way and finished quickly.

The agents they were very professional, understanding. Based on my situation, they came through for me at the last minute. I was having issues with the contractor and they were giving me the runaround. However, I found someone that could have worked on my A. C. unit for me. And they came out to my house, and they fixed it in two minutes. Prior to the first person that came out was telling me something completely different.

I placed a service call for my bathrooms 2 dripping faucets. I even tried to be helpful by naming the model of my faucets (Moen). Plumber arrived and I was never notified when he was coming. He proceeded to diagnose the job. He needed to replace the cartridges. However, since they were Moen and Moen has a lifetime Warranty (Not), I had to call and get the cartridges I needed, and there would be no cost to me. That was not true. That was true if I was the original purchaser of the faucets and I was not... and it was a limited lifetime guarantee, not a lifetime guarantee.

Technician prompt diagnosed the problem, explained very well the procedure from this point forward. Got authority to order the replacement part, ordered the part, then gave estimate when part would arrive and set date to complete the repair. More than satisfied.

Wasted 100 dollars for a tech to look at my roof which was leaking into my garage. Claim was denied because the wood underneath the shingles was damaged and needed to be replaced. Any roof leak is going to damage the wood underneath unless it’s noticed immediately. What a joke. Not renewing another contract with this company.

Choice rep was very knowledgeable and presented all the information I needed in a quick yet easy to understand manner. She answered my questions and offered options. I highly recommend Choice Home Warranty.

Choice Home Warranty is a rip-off!! They ripped me off. They sent a technician from this company in San Antonio to my home first thing. He said was that he had to get the $100 first before he do anything to look at anything. I paid him, took him by, and it took him 30 minutes to tell me that I had a problem; he contacted the warranty company. Choice warranty company. They said that I was not covered for the repair. So I got robbed in my own home for a hundred dollars from Choice and the technician. I would not recommend that company, Choice or In And Out AC service in San Antonio, Texas, it's a rip-off. Don't waste your money!! He left the panel off and never came back to put it back.

The previous warranty company I was paying monthly didn't cover whatever I needed. According to the website and the person I spoke with they cover everything, including the ice maker in my refrigerator! I have paid my previous company for 4 years or a total of $2400. I have called twice and both times I was told I wasn't covered. I wish I had gone to Choice Warranty 4 years ago! It is going to be 30 days before I am covered, but that is easy. I am a senior, living by myself. I have children, but they don't live near. This gives me peace of mind.

Matthew with Guinco Appliance Service came to repair the icemaker in my refrigerator. I had already given them the model number, so he came armed with a new one. He took a look at the one in the freezer, did a test, and confirmed it needed to be replaced. He knew exactly what he was doing. He was in and out in about 15 minutes. And he was very personable. He was actually early! In this case, I really appreciated it. If I wasn't ready, he was prepared to arrive on time.

Would rate 0 stars if able. Multiple reasons for extreme low rating. First, having to upload my home inspection report EVERY time I file a claim is frustrating. Then, the claim still gets denied. The ONE claim they sent someone out for, the technician says "This is the problem, but I can't fix it without approval". And "approval" keeps bouncing back and forth in the Home Warranty company between 1) "we need the home inspection report" and 2) "we need the diagnosis from the technician". Keeping in mind that BOTH of those have ALREADY been submitted. And now the claim says "completed" and my AC is STILL low in freon.

Latasha ** was very helpful. I was pleased with her customer service. It made a world of a difference. I appreciate the fact that she explained the problem clearly and I was pleased with the answer we came up with.

I called in an issue with my garage door on a Sunday and by Thursday. I had someone looking at it and was able to make an adjustment to make it work right again. Very happy with the results and with the technician that was here.

Choice Home Warranty has never failed me. They have great selection of companies in every field they work with and my issues have always been solved. In my eyes, CHOICE is number one for me. Once I made a mistake of going with another home warranty, after a few months I cancelled the contract and returned with CHOICE.

Tommy ** was the technician assigned to this job. He arrived on time and was very professional throughout the service call. He quickly analyzed the problem, explained what needed to be done, and accurately diagnosed the issue. His diagnosis was correct, and he successfully repaired our air conditioning system. I highly recommend Just Cooling and Tommy ** to anyone in need of air conditioning service. I will certainly recommend them to all of my friends and family for their HVAC needs.

Wow, what can I say. The Agent was quick and thorough with my questions and concerns. He helped me to make a solid decision between two Warranty services and was very good in his justification of Choice. The price is better. No contracts to deal with. Good discounts. This is why I'm going with them.

Very easy to file a claim online and within hours I had a service call appointment scheduled. Vendor was excellent. Arrived on time, repaired the garage door and it works great. Well worth the service call fee. Highly recommend a Home Warranty.

So far, they have been there when I called and answered my questions. I called about a problem with my air conditioner, and an appointment was scheduled out a week and half with a company 1 hour 34 minutes away. I looked them up, and they are not registered with the BBB, and their reviews were all bad, so I called back and canceled the appointment.

I had to bring in a plumber on an emergency basis. Choice approved a partial reimbursement on a retroactive basis, which I really appreciated since it was out of your normal process. Would recommend Choice.

Technician was great, kept me informed of the arrival time, and any unexpected delays. Diagnosed the issue with my washer pretty quickly and determined it was beyond repair. I received the offer to replace it with an e-gift card from Lowe's. Only bad thing is it could take up to 30 days to get that. I have yet to receive that and we are going on 3 weeks.

Our fridge wasn’t keeping food cold. Submitted a claim and was pleasantly surprised that appointments were immediately available. From the time I submitted the claim until the technician arrived at the door was less than 45 minutes. He was able to quickly identify the issue and had all the necessary parts to complete the job. All totaled, from claim submission to fixed refrigerator was less than 2.5 hours. Can’t ask for much more than that!

I had an excellent experience with the technician. He was respectful, courteous, and extremely knowledgeable throughout the entire process. He took the time to explain everything clearly and completed the job professionally. Based on the outstanding service I received, I would highly recommend him for future claims or jobs. I give him a 10 out of 10 for his professionalism, expertise, and customer service.

For the most part, my experience was good....but we are talking about a garbage disposal... so the serviceman came out, took pictures... Flipped the switch and said, "You will get a new one in 5 days and left." That was June 22nd. So the smell was so bad after a day, I had to plug the sink when not in use....and each day just got worse. They were not here or heard from until the 29th, when they said they would be back the next day...I had to have them come in the afternoon as I volunteer Tues. mornings. He made it by 4:30 or so and replaced it, and we were able to throw the sink away!!!! We were happy it only cost us $75.00, but the week with the smell was pretty bad. I received no receipt or any paperwork.

We've used this CHW only once, but found our assigned technician to be a good one. The tech called to say they had an earlier opening between 11 and 3 p.m. We accepted. Later they called to say they would arrive about 5:30. I appreciated that update so I did not have to be at home the entire day. They arrived as they projected, just before 5:30, made the repair, and wrapped up in about 30 minutes. The leak was gone, and the washer was working well. I wish I knew name of the business this tech worked for because in the service repair world, not all techs are equal. Thank you very much!

Refrigeration Medics LLC came out to service my garbage disposal. Carlos was professional and courteous. He also arrived at the time he said he would. After installing a new one, he explained how to maintain the longevity of the disposal. Great customer service.

Due to a water leak from the washer, I contacted Choice Home Warranty. A technician was scheduled. The Technician arrived on time, was polite and well-mannered. He was very knowledgeable. Able to diagnose the problem quickly and called for parts. Most important part was no longer available. He informed me of the situation. A plan was formulated and the solution was sent to me in less than 24 hrs. I was promised a gift card to a local store to put toward replacing my appliance. I am to receive the e-card within 30 days. The replacement value was fair.

Choice gave me approval to have my selection of vendor to fix my a/c unit. Instructed me to pay vendor and choice would reimburse me. I paid $505 to vendor at completion expecting to be reimbursed all but $130 as choice told my vendor resulted from $100 deductible and $30 from noncovered item. Now over a month I have not been reimbursed 10 cents. These people are crooked. I should have known better what they can’t keep vendors working for them.

The LG tech (Rudy) who came to the house was outstanding. He described what he thought the problem was and what the solution would be. However, there are no parts for our Model. It's from 2006 after all. Problem? Solution! No parts available! No fix is possible, and that coming from the manufacturer no less. My disappointment comes from Choice Home Warranty themselves. We tried dealing with this very thing last year, and CHW did nothing. Today is the 3rd day post Rudy's visit and still nothing. They closed the claim arbitrarily without even checking in with us. This just isn't acceptable.

We had been with another Warranty Co. saw an ad commercial on TV, and gave CHW a call. CHW offered Military Discount Pricing, lower monthly costs, a lower service fee, and what they most promote: faster response time. So far, they have met their Sales Promotion.

The Plumber from High Quality Plumbing was very nice. And he did the work that needed to be done. And was very with answers that I had pertaining to the Job. I would recommend him. Thank you very much for taking care of my Issues.

I decided to go with Choice because I've dealt with other home warranty companies and I didn't have a good experience. I called them this week ‘cause I need a repair done. And the gentleman gave me the same day, but he gave me a five-hour window. I stepped out at the beginning of his five-hour window, and that's when he showed up. But I did notice later on that they had sent emails to let me know he was en route. That was fine, but I don't check my email like that when I'm out. Maybe a text message and an email would have helped in that situation.

I was quite impressed from start to finish. The ease of placing an order for service online, company assignment and work order completed was a quick turnaround. The technician was professional, pleasant and knowledgeable of his craft. My air conditioner system is working great. Job well done all around!!

I was happy with the technician that helped with my pool but I wasn't too happy that they said my pool light wasn't part of my contract, If I have the main switch to turn off the pump and a switch to turn off my pool light why is the pump covered and not my pool light? They're both in the same box

My rep was very knowledgeable about the plan I needed to protect my home, she clearly explained everything to my liking, and made the decision very easy for me to decide to change over to Choice from American Home Shield. My rep's name was Cari

I’ve had Choice for 5 years. My first experience in 2022 was horrible. The Service Rep that was assigned to fix a minor dryer issue, by the time he said he was finished he had cut a hole in the drywall. He also showed up with his wife and kid, very unprofessional. The second service was a simple flushing of the water heater, no problems. The third issue 2 weeks ago was for my A/C giving out, the main reason we had Choice..Choice denied the claim via email claiming critters had done some damage.

Both repairmen were very cordial and addressed themselves, explained what repair was completed and the parts they had to be ordered for the other repair. That I will be notified when they would return to repair the ice maker.

Although it took a minute to get someone out, once the technician arrived, they immediately diagnosed the problem and had the AC flowing in quickly. Choice immediately reached out immediately to verify that the work was completed and that we were satisfied with the repair. I must say, I am glad I made the switch to Choice Home Warranty.

Most of the time, Choice does a good job getting contractor. On a few occasions, the contractor was a no show or a problem. When that happens, Choice offers a cash out. Usually the cash out will not totally cover item to be replaced.

Took too long to get an appointment, the technician was very courteous and knowledgeable, the job is yet to be completed, l will write a review upon completion of work, and yet again it's going to take another weeks for the job to be completed. Thanks

Technician was on time, friendly, and efficient. He was thorough, explained the issue with my freezer, etc,, and gave me an approximate time for when coolant would arrive, and that he would contact me at that time.

I like your service very much. Most humans I have talked to has been polite and professional. Only a couple were not. However I do not like to talk to an AI or recording when calling in a claim. I prefer a human because your AI can not answers. So far it has been pleasure working with you.

Very upset with how our claim is being handled! Were told Choice contacted BTU Management but timeframe was long or we could contact to see if sooner. Was told after they could come they scheduled another, then cancelled the other service and then canceled the claim without contact! Had to make several calls and then told you would handle but again we should call repair ourselves. Now told we could handle our own and have service man contact Choice! Not! Not! Happy! We don’t have bill or what is being done on Choice's end! Poor communication! Promises but no delivery!

I had a repair done a year ago on a wash machine, the whole experience was great, I filled out a form online to get it taken care of, Choice set up the repair guy and he came and fixed it and I paid the $100.00 deductible, all good. Now I have another either repair or replacement of my HVAC system and they sent me a notice saying they were having trouble getting someone to look at it and that I could get somebody and they would reimburse me, sounds good to me so I get a company out here, they do their isnpection and diagnostics and tell them my warranty company wants them to join their website to submit their findings according to their rules, and this independent HVAC company said they are not playing by their rules and they did a complete and honest diagnostics of my system and just submit that.

Our old and rusted electric water heater broke and the claim and completed the job was very smooth and quick. We had no hot water and your team and Cascade Plumbing were very quick to get our device replaced. We are very happy with the whole process.

Very good experience. Michael was great: knowledgeable and friendly and got our microwave working again! However, I do wish you gave out a Choice Warranty phone number with a real person answering, so that I could ask questions.

My AC stopped working on Tuesday evening. I called CHW at 9:00 pm. They made an appointment with an AC technician, who contacted me with an appointment date and time. Eric kept me updated with the estimated time of arrival on Friday. The AC required a replacement part. Upon restarting the AC, he discovered that there was an electrical issue. I called CHW and a new claim was created for an electrician. I was given prompt, courteous service again by the staff at CHW. I was completely satisfied with CHW and their technicians.

I am new to this warranty service and haven't had the pleasure of making a claim yet. In talking to the representative (Tim) he explained the coverages in depth and answered my questions. I got a 3 year contract with an extra 6 months free for a great price.

Technician was knowledgeable and friendly, it just took him over a week to get to our washer to diagnose the problem. Unable to repair, we thought the unit would be replaced. Unfortunately, CHW only offered a payment for a new washer that only covers 54% of the sale price, and would not budge. So we had to accept the payment that comes in the form of a gift card, and who knows how long that will take? It has now been over two weeks of waiting; glad it wasn't a furnace that went out in the middle of winter for this process. Re-thinking this policy.

I would like to express my frustration with the recent service and scheduling provided by Bosch Brothers. The communication regarding my service visits was poor. For the initial visit, the technician arrived two hours late. Following this, CHW scheduled a follow-up for Monday June 29th, but I was later informed by your team that the visit would be moved to Tuesday, June 30, to allow time for a part to be ordered.

Repairman did an excellent job and is why there is a 5 star review. He checked out the entire dishwasher and noted other things that should be repaired. I agreed with him and he submitted his findings to you. The only one I was concerned about was the door falling open. He found 2 pieces that had broken off. One was actually under the DW. It is a danger. But of course you denied everything and noted someone would call me in 2 hours. Well it’s now 3 days later and no phone call.

Jose has been here before to repair appliances and always does a great job. He is fast, knowledgeable and very friendly. He is an asset to Aries. Very satisfied with the repair on the ice maker. Quick response from Aries and scheduling communication was very good.

Very satisfied with the repairman/company! Not very pleased with Choice Home Warranty for the fact that it increases monthly price every year and I have had this Company for 5+ years and never had to use it before. Now I find out Claims can be denied!

After placing a $100 hold on my account, I was informed that I must also pay the technician $100 when they come to look at my appliance. They will then rescind the hold in a few days. What if I only had $100 available. I was not advised of this new policy until now even though it took place in December. So I called to find out the reason for hold plus payment. I opted for the call back instead of being on hold indefinitely. Well they called back and promptly hung up twice. I was cut off three times after asking to speak with a supervisor. I never did have my concerns addressed or speak to a supervisor. I will be moving to a new service.

Two years ago, we switched from Choice to another home warranty company because they had cheaper prices - big mistake! After 2 years of putting up with their terrible customer service and unexpected costs, we are happy to return to Choice. They had taken good care of us when we filed a claim for our dishwasher. Greg graciously helped us set up a 3 year plan that locked in today's prices, covered all our needs, and fit into our budget. We have learned that cheaper is definitely not always better! Thanks, Greg, for making this an easy decision for us! We know that if we have to file a claim, we will be taken care of.

We can't say enough good things about Scott and Tyler at Quality-Brand Doors! Our garage door needed repairs today, and they were incredibly prompt, professional, and honest. They explained exactly what needed to be fixed and had the door running smoother and quieter than ever. They dealt with our home warranty company directly. We highly recommend them to anyone in the Rio Rancho and Albuquerque areas!

Timely and accurate service. Every technician that come to service our need has been professional and full of knowledge. Choice has delivered on every home need we have in the last 3 years. Thanks Choice for being responsive.

Heard so many good things from other Veterans! Just bought a house 3 months ago, and want to be prepared for any surprise down the road! Did research for about a month and still ended up picking Choice! Based on reviews, word of mouth and price point!

Maurice was awesome at answering questions and telling me about the service. I haven’t used the services yet BUT I know friends and family who have and it was exceptional. Looking forward to working with you all.

We had a very good experience. Our technician for our LG washer is very knowledgeable. Juan took care of everything. He was very professional and I appreciated him. He made sure I knew he was on his way to my house. Our washer is working now.

Even though it took several days to find a contractor to take this job …. I was very pleased with Integral Water Solutions! Kameron was very professional, knowledgeable, and a very impressive young man. Of course he diagnosed the problem with the garbage disposal. Fixed it easily and even showed me what I can do if it should ever happen again!! I would request him again, if I could.

I am absolutely thrilled with Choice Home Warranty. They responded immediately… I had a tech out the next day (unheard of in my area!). My freezer was fixed immediately… I live in Hawaii. You can imagine I needed my refrigerator freezer. I am so impressed.

I have had excellent service through this warranty company. All claims have been dealt with quickly with qualified companies.

This company would not pay for the knob to my shower. I watched the repairman try for 30 min trying to get the knob loosened so finally had to cut it off, unavoidable. . I don’t know what else he could have done. I watched the whole thing.

My Air conditioner broke, and I'm so happy to have Choice Home Warranty. They have great selections with the company and are really fast, responsive and reliable. Thank you so much! It was the best discussion I've ever made!

Technician was respectful of my home. He inspected my product. He did not leave a mess. He explained to me, what's the next step? I can expect so without all that being said, I am very satisfied. When he was finished, I called Choice on warranty and I was told that I would be receiving a check for my washer, that they felt it was better to replace them to fix.

Cooktop burner would stay on high no matter what the dial was set at. Technician kept us informed on his arrival time and arrived on time. He pulled out the range, identified the cause of the problem, and replaced the defective part. Very professional and would recommend highly.

Everything is fine so far, but right now the service people are awaiting delivery of a new ice Maker. When they get it, they will come out and install it.

Technician came out twice, had to order part, first time replace the eye on the stove, said that the clock was not covered. The clock is not working right, does not read right. It’s a function of oven and everything- the digital display is not working correct, very dissatisfied with that part of the service. Would not continue with their plan if it’s not fixed; they’re on TV saying they repair appliances. Well, that’s part of the appliance. It should be working right. When purchased the plan, it was to have my appliances kept up in good working order.

Air conditioning went out Saturday morning. Filed a claim. Took 4 days for the technician to come fix it. Sweltering heat. Then the part needed to fix it cost over $400 dollars but not covered. Then filed a claim for my hot tub which I had to pay for an add on to get it covered. They denied the claim because they said it wasn’t covered. It’s built into my deck but was told since it wasn’t connected to a swimming pool it wasn’t covered. They said it was above ground and so was considered portable. It’s built in and not portable but still wasn’t covered.

It was wonderful after we got away from that Sears the guy came right here and got it fixed. Otherwise I was going to have to wait till next Thursday and I was going to have to move out but he can he got her done and everything is wonderful and thank you very much. I give you a really good review

Very Good, listened to my needs. Was on the phone for awhile Explaining everything to me and trying to give me the best possible price.

I called Choice Home Warranty with my claim and was almost immediately given a claim number and assigned a technician with an appointment two days after the claim. The technician arrived within the time window promised and he quickly diagnosed my problem. I’m currently awaiting approval from Choice to get the necessary parts and finish the repair. So far, Choice has been great with its reaction time and getting a technician out!

CHW has been great! Jumped right on the claim after I filed. Found a new contractor after the first one did not work out! My dishwasher is repaired and waiting on parts to repair my stove cooktop. I am pleased.

Nick ** was very informative about Choice Home Warranty program and I appreciated speaking to him today. Overall, it sounds much more positive than American Home Shield, the company I have used in the past, and I agreed to give this company a try.

Fidel was an amazing technician. He went above and beyond. He was so pleasant and professional. He had to crawl up in our attic space and didn't have a problem doing it. You know everything was good up to this point.

Choice as a company is wonderful. The contractor was the worse. I got approved for a new unit. That all just approved. The contractor ghosted me. I have called and emailed. Nothing. Customer should be able to get their own contractors because this one is unprofessional!!

Errol with Rapid Appliance Solutions was very knowledgeable and friendly to work with. He quickly diagnosed why the Freezer was not cooling sufficiently and found the issue with the fan and replaced. He did however have to deal with Choice Home Warranty not wanting to pay as much for the part as it cost so he gave in to keep the relationship. Seems to be a common theme when talking to technicians around here.

Choice home is a great company. My only problem is why do they continue to send automatic discounts to those of us who are already clients? Especially if the message is from the CEO. Isn't there a way for you all to separate emails from clients to non clients? I am curious.

I submitted my claim for a leaking gas water heater (obviously safety issue!) on June 11. June 12 a technician was dispatched that isn't even under contract with Choice. Another technician was dispatched from two hours ago. He finally declined the service after being harassed for a breakdown of every little thing, which he obviously wouldn't know until the replacement process. A third technician was dispatched - same kind of scenario.

I just signed up with Choice Home Warranty, so I really can't review their work yet, but I can say the customer service while signing up for this home warranty was excellent! The gentleman I talked to explained everything very well, and was not pushy at all. I think I am going to be very satisfied with the company, and their customer service, which has excellent ratings. Thank you much.

The company never came back me on how to rectify the use until after I got it fix by another company. With a ridiculous charge to complete the work. As far as Choice warranty. Why do I pay you every month when you deny my claims. You warranty companies are full of bullshit. Why am I paying for your services.

Air conditioning went out on Sunday, June 28th, but “Choice”, with all the vendors we have in Memphis, could not get anybody to come and get the air conditioning fix before July 6th. We are senior citizens in a very hot house with some of the hottest weather we have experienced this year. Shame on you.

I was not home, but my daughter was there and she said that the Tech was polite, professional and found the problem and fixed it. I truly appreciate the speed, between the initial all to completion.

4 weeks before our central air was repaired! One week to find a technician, technician came, diagnosed the problem then was never seen or heard from again. Took 2 weeks for the warranty company to decide the guy wasn’t coming back. Week 3 we had to start over, thankfully the next technician was there a week later and actually got approval, fixed the issue same day!

My wife and I have been using Choice since 2021. We feel it. It’s necessary to have Choice as our backup. When I was younger I used to be able to fix most of the things that possible broke down at our house now that I am older. I am unable to do these projects and that’s where Choice comes in. I call Choice. They called the repair man in many cases within a half a day. We already know who’s coming and when. Before if it broke down, I had to find somebody to call that was reliable wait 24 to 36 hours for them to call me back and wait another 2 to 3 days before they could get out and fix it.

An excellent company; I own several properties and have been renewing warranty policies for all of them for over four years. I have saved a lot of money on the repairs that naturally arise with rental properties and my primary residence.

Quick and easy process to make a claim. They were friendly, professional and helpful. I have someone coming to look at my AC unit and it only took one day to get on the schedule. Also, renewed my policy for another 14 months at a great rate. I can’t complain.

I filled out the online application, and within approximately 5 minutes a Gentleman called me back. Sign up was sooooo easy!! And they take payment over the phone too, so that helps!! The policy I chose covers EVERYTHING, and very reasonable.

I was extremely disappointed with the way my most recent claim was handled. My attic fan motor burned out. NO ONE told me, including the vendor/technician, that I was able to replace just the fan, not the entire set (including the electric box). So the fan and the electrical box were replaced, requiring that I pay extra, beyond the copay, for the "modification and rewiring/electrical work." I should have been given the option. I had 2 dispute calls with Choice, one before the repair, one after. The Choice rep on the call before the repair SHOULD have suggested that I ask the vendor/technician what was absolutely necessary to replace. I am not the expert. Very disappointed about how this claim was handled.

I contacted Choice Home Warranty in regards to an electrical outlet that was inoperative in my garage. To many people, this was a minor problem, however, it was a very important concern to me because it was needed to power my spare freezer. I was contacted in a very timely manner by Core Electrical Contractor and an appointment was quickly set. The electrician showed up as scheduled and quickly had the power restored. The electrician was very friendly, professional, and efficient. He even offered safety advice, which I greatly appreciated. I would highly recommend both Choice Home Warranty and Core Electrical Contractor.

Tech was professional, on time and very courteous.

Nathan was my representative and he did a great job. He told me about everything I needed to know, and he actually told me about the special that they were running and what was included in it. He did a very great job.

G K Mechanical was assigned to us by Choice Home Warranty as the authorized Service Company to correct our air conditioning water leakage issue. Marvin ** the Air Conditioning Service Technician was an absolute pleasure to deal with. Using his superb technical knowledge, allowed him to quickly determine the source of a water leak being caused by condensation build up on the air conditioning compressor supply line to the air handler unit located in our attic. We cannot praise Choice Home Warranty’s assigned Service Technician enough! The fantastic customer service provided by Marvin ** and GK Mechanical, in determining and correcting the water leakage problem caused by our air conditioning system!

The representative from mmaculate Draining was great, attentive, punctual, and professional. He thoroughly explained the cause of the malfunction, and informed us of the necessary steps to rectify the situation.

Please review this claim again, claim number **. If you look carefully you'll note the following issues: 1. The claim was originally filed on 6/14/26. 2. The claim stated that the air conditioner was not working at all. 3. The initial response to this claim stipulated that a repair person would be sent out on 6/23/26, *NINE days after the claim was accepted*. It's June - always a hot month but this year, exceptionally so as reported by national media. 4. *In your wisdom and efficiency, this claim was assigned to a company in Chatsworth, California. This policy covers a home in Greenville, South Carolina so that would be a bit of a commute for the repairman. *I called to point this out and was assured that a company local to me would be promptly assigned.

Had to have a garbage disposal replaced. Choice Warranty sent out Side City Plumbers. They were great. Replaced the disposal and explained what was wrong with the unit. Once they were done, they cleaned up the mess and bid me a great day. Happy with their service.

The technician from Airmax was great. The only problem was with Choice Home Warranty itself taking 3 weeks to get it fixed. Very poor customer service. Choice constantly made excuses for not finding someone to fix the HVAC, or always saying we are working on it.

Yes I was very impressed by how easy it was to get this repair completed, had to wait a bit while after part was ordered but that is understandable. The service tech was on the top of his game with great communication, Thanks Kenny. PS Switched from Home Shield because they were getting way too expensive, glad I did.

Choice Home Warranty Customer Service is very polite, personable and provides a speedy connection with the claim department. A very highly professional contractor is assigned immediately. I rate the quality of maintenance repair as super “A” or a numerical rating of “10”.

Very helpful and knowledgeable about the services and also helped me get the best deal possible, highly recommend them, they answered all my questions and concerns, the salesperson was very respectful and helpful!

Contractor was very good. He checked out all A/C connections. Gave good advice on how to use A/C unit. I would recommend him to other customers. All customers need a contractor that knows all types of units.

After years of discontent with Fidelity Home Warranty my mother recommended I switch to Choice Home Warranty. I went online for a quote and called to get a policy started. The process was simple and straightforward. The representative was kind and quick. I really appreciate things made easy!

I have been trying to cancel my membership with Choice Home Warranty for 3 months. You have wait for a call back from a specific department that NEVER calls you back! I had two claims with them and those claims where good and the companies they partnered with where really nice.

Water Heaters are always a mystery and when they start leaking the race is on! Making it more stressful is the fact I am located on the 24th floor and any water damage to the floors below will be my responsibility! All Time Maintenance and their Technician Fabelo ** have exceeded my expectations. Coming out immediately to inspect the situation and approving the replacement. Now waiting for the delivery of the equipment, but have been very very satisfied. Definitely recommend Choice and their selection of providers!

THIS COMPANY DOES NOT CARE ABOUT THIR CUSTOMERS. My experience with CHW has been terrible. This company does not care about their customers. No company has ever made me feel so lied to. They have left me and my family freezing in the winter and just recently with no A/C with the temperatures reaching 100 in Georgia, as we speak. I have been a customer since 2022 and hired them knowing that my HVAC unit was old (2006). I have had at least 5 claims, and the most recent claim the repair company that CHW sent out said the unit need to be replaced. Just as any scam company would do CHW came back and said that the unit has developed to much dirt and debris.

Since signing up with choice warranty this year I can see why they are in the top of their class among homeowners. Let’s start with their prices which are very reasonable compared to other companies along with their service fee. Their website is easy to use and they must be fair with their contractors because their response time has been within 24 hours and if not you hear back from choice warranty. I have them used them twice so far and am very pleased. Glad I made the switch from my previous warranty company that I had been with over 25 years.

Mr Leo ** with Goodman HVAC did a great job finding the problem with my HVAC system and getting it working again. I highly recommend using him. Mr ** was very professional and explained what the problem was with my system. He stated how it take him to fix it.

I had to utilize my home warranty twice in the year I had it. First was the water heater. They approved the replacement, but I found out later that it wasn't installed correctly and now I have rust in my water heater that isn't even 2 years old. (and I had to pay $380 for "extra parts that weren't covered). Then, last July, my AC went out. It was a really old unit and couldn't be repaired. So they authorized a new one to be installed. Again, I was charged $1400 (with a company that required cash, check, or Zelle - no cards). Neither the warranty company or the tech would tell me what the $1400 was for other than "parts that aren't covered" by my WHOLE home warranty.

I’m a current customer. I submitted a claim concerning my hvac leak earlier in the month of June 2026. A vendor came to my home to repair on the 13. By June 27 I noticed water leaking in my wall. Causing damage and mold to my paint, water leaking in my hardwood floors, as well as in my closet floor. I was told that my issue would be prioritized. The date I was provided for the provider to return is July the 3rd. So we have to suffer in heat due to a contractor not providing accurate repairs. I’m a disabled veteran and extreme heat triggers respiratory distress. Due to the water damage I also have to contact my homeowner insurance. All of this could have been avoided if the contractor would have properly repaired the issue.

Tyrone called to let us know he was on the way. Upon his arrival he was on time, pleasant, professional & friendly. After he installed the new garbage disposal, he explained the warranty & said we could call if we had any issues in the 30 day window. He was through, quick, timely & nice! I highly recommend Tyrone!

The rep was great. I was surprised it would take 6 calendar days in June, but I may not be aware of reality. But the guy was great, shared some maintenance tips, no complaints at all!!!

No A/C claim filed. HVAC Tech came out could not fix due to electrical problem. Paid him $65.00. Had to file a 2nd claim for an Electrical problem. I’m waiting for an appointment to be scheduled. I will have to pay him another $65.00. It’s hot as hell in my home. This should only be one payment!!

I was shopping online for Home Warranties and I came across Choice Home Warranty. I called and spoke with a representative by the name of Matthew. While I informed him I was only shopping around, he reviewed the Warranty in detail with me. I told Mr. ** I would get back with him at the end of the week. After some discussion, bottom line is I decided to purchase the Warranty. I told Mr. ** he was a "BEAST" in a good way as he didn't allow me to hang up without me getting the Warranty. Great Job Mr. ** in offering several options. Blessings and More Blessings. 🙌🏾🙌🏾🙌🏾

Trevor showed me what was wrong and ordered the replacement part. When he came back to finish, it didn’t take long at all. I had questions throughout and he answered them all. Because of the original installation, he was not able to lift the front end of the dishwasher. The screw holes wouldn’t line up.

Great explanation of costs and benefits, great upbeat personality, and overall a pleasant experience, which really is a great deal overall. I will definitely recommend to family and friends for this coverage as well.

The robot-assisted call to file new claim kept cutting out and not working. It took three separate calls then all good; new claim info taken. As in the past, the service tech will now contact me directly. Thanks.

I am waiting for my technician to email or call me. Thank you so much for your service. I appreciate your service. I am a pleased customer with Choice Home Warranty. Your service is highly recommended.

Have been a policy holder of Kelly ** for a number of years and know the high quality of Choice Home Warranty. Today I had my first claim. The process of submitting the claim was simple and quick as advertised.