Choice Home Warranty Reviews

It takes a long time to finally get a technician for a claim. After the technician reports the problem, CHW will not cover it or replace it. This is typical of CHW. My stomach burns every time I need to make a claim with CHW. The most recent technician just showed up at my door without CHW sending me a notice telling me they found someone. I never received a notice telling me of a date and time a technician would show up. However, I was just glad to see someone come to help so I invited him in. He did a good job at finding the problem but as stated before CHW would not cover the problem. But that is what I expected. I have a refrigerator leaking water all over the floor but I don't put a claim in because I don't expect CHW to cover it and we can't afford to fix it. This is just typical of claims with CHW.

On a Friday morning we woke up to a lot of water in out garage. Turn out to be our water heater. I placed a claim with CHW. A tech showed up at our house at 7pm to access the issue. He shutdown the power to the heater to stop the leak. The tech decided not to complete the work, buy CHW assigned another tech and we got a new water heater install within the week. New tech was very knowledgeable and kept the area clean. First time I had to use a claim and it went very smooth. I will recommend them to my family and friends.

Response to inquiries about home warranty was prompt. Previous Co. had increased premiums by 9% which drove me to your company. The 6 year pre-paid plan locking in the annual cost was a perfect solution for me. This will insure no unreasonable price increases in the years ahead. This was important as I am on a fixed budget.

If your covered item has to be replaced then it's pro-rated. Unlike other coverages that offer the amount paid. Choice offers a third of the cost of a new one. Subtract the $75 deductible and it's even less. I've filed 3 claims on the same appliance within 6 months. Paid deductibles twice and finally it was determined that it's a lemon and had to be replaced. Was offered a $343 Lowe's gift card. Subtract the $150 in deductibles that equates to $193 toward a replacement. Just not a good value to me.

The service I received from the company was ridiculous. It took close to a month to get my problem fixed. The first tech did not have correct equipment to do the job but of course I still had to pay. I received no record or receipt from them. Then Choice chose to assign this same company 2 more times delaying my repairs. I finally received notice that another company had been chosen and that experience was a good one but I'm very disappointed in Choice.

This experience has has time consuming I have had to advocate for myself with no outcome yet. You have called to obtain the status and been told call back. I have explained my recent health of of have a heart two weeks ago and this process is overwhelming.

So far great service. HVAC yesterday. Today Plumbing Quick Fix due at 3-8pm. Might call to cancel 'til later date cause I will need a kitchen faucet and the $85 service fee may not cover it. I'm a disabled veteran.

I am very satisfied with my first experience and the speed my problem was taken care of. The associate was cordial and clearly explained what the procedure is and when I would hear from a technician. I received a confirmation email right away.

So far this claim has been handled very efficiently. Sears was prompt in getting me info as to when to expect the Tech. and posted me updates on the entire process, so far. The Tech was efficient and seemed very knowledgeable. I have been informed of the shipping of the part needed and when to expect the tech to return to install it. I would highly recommend Sears for appliance repairs.

Ana ** was prompt and professionalism. She delivered what she promised. Subscribed to your service on a one year contract. Hope we never have to use your service but if we do, I will rate your service, response and professionalism at a later date.

Everything went great. Explained everything. He was very knowledgeable and answered all my questions. I would highly recommend this company to everyone I know. I didn’t think it would be this easy to get all these appliances covered. Like I said before everything went great. No complaints.

Maria R.

The work is pretty good! The phone system could be better. I was put on hold and cut off multiple times. But when they called back the call was well and the guy was helpful. Overall my experience was pretty good and I would recommend future service.

Just signed up to be a Choice Home Warranty member. I think we made a very good choice. I believe our home will stay in a good state of repair, because our plan covers all the systems in our home and Choice come highly recommended.

Alston/Austin was so helpful. He helped me greatly. He gave me a new claim # because my non working fridge began working after a friend checked and reset my plugs. Alston gave me one for my disposal which maybe went out from the power failure. I'm so appreciative. Thanks CHW.

Seem to have gas leak when turning on the oven. Have called gas company. They stated the problem is most likely in the oven trying to lite up. Told to call appliance repair technician to service unit. Contract # **. Term 01/13/2021-07/13/2024.

Ice maker in my refrigerator stopped making ice. Choice sent tech to our house to diagnose it.. He determined ice maker to be defective and ordered a replacement. He told us date replacement would arrive and set appt. to install it.

The technician was on time and called ahead of arrival. He was very professional and thorough with what was wrong and what he did. I would highly recommend him to others and would consider him for any and all future repairs.

I had my heater stop working and then my water heater leaking within two days. These two companies were awesome. They called and fixed everything quickly and all in the same day. I would recommend both companies in the future and would request them for any of my services. Thank you Arrowhead Heating and A-1 Rapid Rooter Plumbing Services.

As soon as I put my information into the system, a representative called me and talked me through the entire process. He answered all of my questions very respectfully and he was easy to talk to. I definitely plan to recommend it to a friend.

The repair man from NOMAD was here in a timely manner and figured it out in less than one-half hour. He called Choice from our home and they told him he could order the part. He came back a few days later when it arrived and fixed it in one-half hour. He was very tidy and organized, friendly to talk with and I would want him to return if we have another problem with anything else. Our dishwasher works great. Thank you.

I’m very happy to say that the technician who inspected my washer was on time, polite and professional. The inspection seemed thorough. He made his recommendation and I’m now waiting for the repairs to be made. Everything he said sounded very reasonable and easily repaired. So far, I’m extremely pleased. I anticipate the repair work will be done well.

I had to wait a while to get a company and did get a letter letting me know about the review. San Antonio Plumbing company is one I have worked with before. They agreed to come in the very next day and submitted to take on the claim. They came in and I paid my amount and the job was fixed very quickly and I was 100% satisfied. Since then, I received two emails from CHW saying I had a date after the item has already been repaired and then saying that SA Plumbing had refused the job (which they did not). I called and was told that I refused that company (which is not true). It was finally fixed. I had another claim before that and I did request that that company not return because the tech came in, simply looked at the toilet and said "You need a new toilet" and took our check and left. So, please do not send that company again from the request I made before this one. Please note that SA Plumbing was great!

I just want to say that I have had you all for many years and paid upfront. Inclusive I hired Choice for all my rentals and no I am not satisfied with the company. I have not complained because I hate to do so but you all are asking and I am now explaining the last straw of my discontent with the company. I had a good phone conversation with a manager. I heard what she had to say and although I didn’t agree with the payout of “replacing the dishwasher” the manager was pleasant. I’m just going to leave this at this because she was clear what the contract read and I was not going to receive more than that. I gave “her” a 7 and not the company a 7. I will not recommend this company and when my contract is over I will not continue with the company. I have one more year with you all and then we can part our ways. Until then I pray nothing else goes wrong with my appliances.

Happy with the service and response of Choice Warranty. They have been punctual with getting appointments of technician and getting the issue resolved. Have had other warranty services before, but this one came highly recommended and has proved to be valuable and worthy of contract.

The tech who came in to fix our washer was extremely knowledgeable and professional. He diagnosed the problem and fixed it in a timely manner. I would highly recommend his service. I just submitted another service request for my GE dryer and hope to get the same repair tech.

The tech was polite and worked quickly to fix my issue. He does have to come back when a part comes in but he gave me his phone number just in case I need it. Made me feel valued. I look forward to being able to use my garage door.

Came out the same day. Really liked the same day service. The technican was very was very courteous and knew what he was doing. Yes I would recommend the service to a friend. Out of nowhere my oven door fell off, of course I was shocked.

They did a good job finding out what was wrong with the hot water heater. That was pretty fast about getting the hot water heater replaced and put back in. They cleaned up the mess. They arrive on time and worked with me on the time to get the hot water heater for I work a lot.

This was the first time a true professional service technician came to diagnose the problem. Need more companies like this when submitting a claim. They were on time, courteous, and professional. EMS is the only company I’ve ever been able to find on the internet and see more about their company and services. CHW needs to contract with more companies like this vs. little unknown and unprofessional companies who go by 12 different names.

Some circuits in our rental home were not operational. Repairs were done the very same day. My renters were very impressed at the service received. Called in late am. Issues were resolved by early pm. Only cost was the deductible.

Took two weeks to get someone to come and look at my water heater, and five minutes to deny coverage. I'm really starting to doubt if paying for a home warranty is really even worth it. I highly doubt once my current contract expires that I will renew it again. Not much point if what breaks isn't covered.

Technician was polite, very knowledgeable, very professional. He came in, looked a tthe sump pump, assessed the problem & solved it. He was very clean, didn’t make a mess and cleaned up after himself. When I paid him he was very polite and made sure to write me a receipt.

Our Technician, Jake, did an excellent job with our two repairs. He was right on-time, courteous, and very knowledgeable in regards to our situation. He finished the job quickly and efficiently. I would definitely request him again; and after our experience with him, highly recommend him.

Thank you so much! I was with another home warranty company and it was a true nightmare! I called and I like the tech that came out- it's not completed but we have an appointment for this week. So thankful for CHOICE HOME WARRANTY! Less stress!

Excellent customer service by the Choice Home Warranty representative, Warranty call person, HVAC company contact person and their technician. We were contacted the next day and were taken care of ASAP. We had an issue with what our coverage provided and the Rep. stepped in and got everything fixed within an hour. Very happy, definitely would recommend!

Not what I expected. I think the appliance fixed at least five times should have been trashed long ago. I spent way too much in deductibles to only receive $343. to replace the appliance. The technician went above and beyond all of the visits he came to my home.

The service person was knowledgeable and completed my the repair on my furnace very fast, he was very courteous and professional. CHW handled everything fast without a hassle and I did not have to do anything but make the call and report the problem.

Technician arrived on time and was prepared with all necessary parts needed to repair our Samsung refrigerator. Technician explained the work he did. Very pleased with the Service and with Choice Home Warranty quick in their responding to a warranty claim and selecting qualified experts to respond.

I made the claim and within an hour had a appointment with a repair person. He came out 3 days later, look at the ice maker and determined what the problem is. A part has been ordered and he will cone back and fix it!

My technician was knowledgeable and very helpful. He completed the work order and exceeded my expectations. I was able to use my central heat and air unit once he finished. This was extremely helpful due to the freezing temperatures on my area. The company was extremely prompt in sending a technician to my home as well.

After 2 tech and now a Plumber, you are asking me to pay $455 to the Plumber when my contract with you only require me to pay $45. I’ve paid $90 so far and this last Plumber says you aren’t paying them totally to install a new hot water tank. So now they want me to pay for materials you won’t cover or they will not install the tank. It’s now over 2 months and your Company refuses to honor your contract with me.

Cannot attest to service as I just signed up today but both people I talked with to begin my policy were friendly and knowledgeable. Able to answer all concerns and did all they could to get me the best price.

Fahrenheit Heating and cooling Showed up and quickly diagnosed the problem. Made a pair and was finished in under a hour. The tech knew his business. He was polite, honest and did all you would expect during this unusual cold snap. My recommendation fully.

The technician was very efficient and professional and knowledgeable. He was also kind and took his time in the process. Answered all my questions. Demonstrated how to use the ice maker and water dispenser properly. Would recommend CHW to friends.

Reuben was quickly able to find suitable warranty plan for our new house and proactive in making suggestion about the coverage. He was also able to explain various plans Choice warranty offers and differences among them to make our decision easy.

There were many conflicting emails and several no-connect phone calls first, but once I spoke with Francis, he gave me a deal I consider very good and so just accepted. I hope I'll never need to use any of the services, but if I do, I hope the agreement lives up to the promise.

Both the dryer and dishwasher were fixed in one visit. My tenant is satisfied with the work and so am I. The dryer needed a belt and the dishwasher needed new wheels. Good work by the tech company and Choice Home warranty.

I came home one evening to find that my refrigerator had stopped cooling. I submitted a claim that same evening around 7:00 P.M. and immediately received an email confirming my claim. By 8:00 A.M. the next morning, I had already been set up for a service repair that same morning for 10:00. The service agent was AWESOME, he quickly found the problem and ordered the repair parts while still at my house. I've had to submit a couple claims in the past and have always had the same outcome. Choice Home Warranty is the best!

It took a month and a day or two. Before Choice Home Warranty was able to find a contractor to replace my garage disposal. It took the repair man two hours to complete the job. The repairman did a good job.

FRAUDULENT!!! I had to pay $2,100.00 out of my pocket for a new pool pump after being told it wasn’t covered. Go to find out, IT WAS COVERED AT THE TIME I WAS TOLD IT WASN'T!! Oh, they wanted to send me a check for $250.00 to make up for their lie! TERRIBLE CUSTOMER “RESOLUTION SERVICE” on behalf of Terrance W. STAY AWAY!!! Much better, HONEST companies out there.

Frist when you talk to a customer service to claim anything, they say it covers what's in the plan. For example, plumbing, no matter how old it is then they want proof of an inspection report. So many excuses so they won't cover the repair. They as so good in collect the money, just wouldn't pay for this insurance again.

Arrived on time. Found the problem and corrected and repaired issue. Very friendly and courteous. Highly recommended. Took time to explain the problem and ways to prevent the same issue in the future. Very pleased with the outcome. Would use again!

My system failed and Choice replaced the whole outside unit. I paid the connection and inside costs. The installation was very professional and clean. I cannot ask for a more friendly service. I did have to use Emergency heat while waiting for parts. Home warranty. Came through. This all happened at New years weekend.

I have been out of water for four days. I have yet to be informed of a technician who can help. I have offered to get my own technician and to send the bill to Choice but they only allowed $80 reimbursement. After spending almost $6000 for the policy I find this unacceptable.

Took 3 months for a tech to come out. Way too long! They said the parts would only take 3 days to come in, didn't here from them for two months and I had to call them again. Then he came in 2 days later.

In the past I have not had good service from Choice Home Warranty as I have had to wait for up to two months for service, then when I opted for reimbursement procedure, my claim was closed and had to be reopened. But my last experience was perfect!

I really appreciate how easy and affordable the claims process is. I've heard horror stories about never being able to get in touch with someone and getting the run around at other home warranty companies - but I've NEVER had that experience with Choice.

The Tech was great. He was friendly, fast, and explained the situation well. However, our AC was 2lbs low on refrigerant, and rather than add a leak stop to it, Choice Home Warranty decided to forgo that small extra cost "this time" and would require another visit should the refrigerant be low again, which was disappointing, as it would require another visit potentially, and another deductible payment.

The person taking my case and the technician were very good; however, that is where my positive experience ended! I seemed to be caught in a catch 22. The tech advised that it was the compressor on the fridge but CHW would not cover because it was still under warranty with LG but LG would not cover because I was not the original purchaser of this 4 year old fridge. Feel that the CHW program was a waste of money and I ended up paying more for the service call than other providers would have charged. Overall I would recommend that people avoid this coverage.

Technician that was sent was very helpful and experienced. Fixed the problem in 5 minutes. Great attitude and customer service oriented. He explained the problem and how to prevent it from happening again. I am very satisfied the the technician and the work he preformed for us. Thank you so very much Mr. Repair.

Very knowledgeable and courteous. First Choice has good follow up and easy to be reach by phone. Short wait time. I used other home warranty companies and they were horrible. Little or no effort to get the job done. Highly recommend.

Got an appointment within minutes of filling a claim. The company kept me informed on when the tech would be there and what to expect. The technicians were very professional and knowledgeable. I'm glad I decided to switch to Choice.

Hopefully 5th time is a charm. He did amazing. However Choice Home Warranty did not inform him that I did not have a service fee and I had to pay yet again for the same problem. While I agree he needed to get paid, it’s unfortunate that I am continuously paying for something that hasn’t been fixed.

Very confusing to me & my daughter? One Co. Called & said, "We WILL be coming to fix" my tank!. Next comes an email, they cancelled! I turned my water off for whole house for days, because of the tank leaking! I know there was another Co. was on the making, but nothing happened! So my daughter got a Co. to come & turn my tank off & the gas. This way I could use water finally throughout the house! His name was John, he took pictures and planning to contact Choice warranty. He was so concerned about my health, because I am a senior in my seventies. My daughter said, "Give them a review, when all is done, Mom!"

Technician (Nick) was very competent....Very professional and friendly and was excellent in judging the time he would arrive....and approximate time it would take him to do the repair....which was particularly important since I had another engagement where I needed to be shortly after our appointment. He's young, but I think he will progress to be a very good technician....if he isn't already....Robert **

My HVAC heating unit had an issue, their online system is easy to enter a new claim and response was very quick. Next day I had a guy come over to see it and proposed a fix. Much appreciated on this! Thanks guys.

Getting home coverage for my son (Andrew **) who lives at ** in Malibu). Albert ** was your representative with whom I spoke. He was very professional, thorough and knowledgeable. In a word: Excellent. I will have my son spread the word in the mobile home park to check out your company.

The initial arrival of the technician to evaluate the failure left a lot to be desire and so was the visit to replace it. However, the professionalism, courtesy and respect in dealing with the technician in both occasions, was something to appreciate. He answer all my questions and describe the options available in an honest and respectful manner. Once arrived, the removal and installation was done quickly and efficiently. Old parts and debris were nicely removed. Great experience!

The repair was made 3 days after the original appointment. Didn't hear from the repairman the 2nd day but he did show up at 7:30 pm the third day. He was very polite and worked hard to resolve the problem, which he did. I would recommend him despite the failure to meet the original appointment day and time.

We had a problem where toilet was not flushing correctly. An appointment was set up for the next day. All done online. Fortunately the problem was corrected without housecall, but just knowing that Choice had our back was comforting. It makes me feel confident for any future issues which may arise.

I spoke with Derrick who was very thorough. I had started reviews for Home warranty companies a week ago.. I was contacted by a different company but your company offer was much better and the price was lower. Your rating is the best. The process was fast and easy.

Happy to have home warranty protection but was very uncomfortable with the process. From start point to finish the final cost was good for my side but how we got there made me very uncomfortable. Guess I didn't like the dance.

I agreed to purchase the service but during the setup I told the sales representative that I was tax exempt and offered to give him the information. I was told that his manager had did some adjustment and the tax would not be charged. I received my receipt and noticed the sales tax on it. I spoke with the sales representative by phone. Said he would have to speak with his manager and call me back. This is the kind of service as a customer I do not want. If I can't trust you to get tax adjustment right how can I trust you to service things in my home? Please respond to me expeditiously.

Highly trained technician with a great knowledge of what the problem was. Very professional with a great attitude. On time and dressed appropriately. Got the parts ordered and set up repair scheduled. The call to report our claim was handled in a good manner. The reminder of our scheduled appointment was very helpful.

My wife called, but did not speak to a service rep and had to do the request by voicemail. No one from Choice called back to advise the name/phone number/date that a repair tech would be scheduled. However, on the date the service tech came out I found an email from Choice (time stamp 5 am) advising a service tech would be out that day between the hours of noon and 3 pm. The service tech came out, but we were not at home because we were not aware a service tech had been scheduled since I do not check email daily. Choice really needs to have person-to-person contact when it comes to scheduling service calls, as has been the case previously, and to not rely on email notifications.

Power went out in the Garage and the light in the living room. The technician came out and was very helpful, he found the bad switch and corrected it and all is working great now. We paid the 65.00 fee for the Choice Home Warranty call out and that was it.

I have my service call setup online. Choice Home Warranty responded within 24 hours for appointment setup. The Plumbing company called back to change the appointment time to an earlier day, which is just perfect for me. Technician Renado was on time and very professional. He is very knowledgeable and I would recommend them again.

Chris was prompt, courteous and professional. Chris arrived a little early which was perfect as it took almost a week for Choice to send someone. Chris fixed my leak and explained everything. I would highly recommend him and the Plumbing company.

I have been a homeowner for over 50 years in Las Vegas and I have never had such an uncomplicated response from any home warranty I have ever dealt with. It was swift and very professional. My husband and I were so happy with our experience and Jonathan our repairman was exceptional. He was polite and professional and resolved the issue in a prompt and experienced manner. He will be our choice to come again if needed. We were extremely happy how we were helped and treated. Carol **

Very professional determining the electrical problem, completing the replacement of the electrical outlets that were burned. Verified performance of the electrical appliances connected to the electrical outlets. Arrived at the appointment date and time and called to confirm the appointment.

I wasn't given enough money to buy another washer. To replace my washer with a the least expensive brand was $489. I was given $340. This amount wasn't enough. I had to add money. There was fine print.

Great service and quick set up of claim. Everything was answered correctly. I was hoping for a quick response and they gave me that. I have been getting overcharged so I will be calling back to fix that. I was promised 40$ per month but have been getting charged 50$ per month. I will correct this today.

The initial request for repair and response was great. The technician that assessed the problem was also great. The denial of the claim is very disappointing after paying so much to have the systems covered. CHW constantly wants to deny claims or just pay to put a bandaid on a bigger issue. It is a huge inconvenience to have to argue my case and deal with the trial and error of just placing bandaids to wait for the entire system failure. I could have replaced the hot water heater twice or more with the price I have paid to renew my contract.

Great service. My bathroom drains were clogged and needed repair. Glad I had Choice Home Warranty to assist. Technician Vince polite, very professional & helpful. Did great job explaining to me the problem. Highly recommend him. I would highly recommend Choice home. I am a happy customer. Thank you.

Our water bib broke off and the technician came and replaced it and ensured that it was not leaking. He was very efficient and did this in a very timely manner. When he first thought it was finished, he noticed that there was still a small leak and redid the connection so that there was no leak.

Technician arrived on time and was able to diagnose the issue very quickly. Was also able to timely fix the problem. Demonstrated that he was highly knowledgeable about the issues in general and offered good advice and observations to be aware of in the future.

I purchased a policy with add on items including the roof from this company totaling almost 700 dollars. December 3, 2022 I placed my first claim for my garage door. Choice Warranty whom has a 24 assignment policy still has not assigned a technician to fix my garage door a month and a half later. Every phone call results in excuse after excuse and blaming of their dispatch center whom continuously tries to assign a technician from hours away from where I live in spite of being repeatedly informed of multiple garage door companies within 20 mins of my house.

My appointment for your representative to arrive was between 11;00AM and 3:00PM. At 3:15 I called the number listed and Sharrif answered and seemed hesitant when I asked where he was and when would arrive. It was if he did not know about the meeting. He told me he was in the area and would be able to see me at 6;00PM. He arrived between 6;15 and 6;30.

Had to talk to a damn Computer and still haven’t heard anything back about when I can expect to get my clothes washer fixed. I should have been contacted back and told when I could expect to not only hear when someone would be here and who would the company be that was coming and when.

Great Customer Service! He was able to answer all my concerns. And let me know that if they can’t fix my appliance that I am fully insured to get the same new ones replacements. And also explain to me how I have a one time deductible.

Quick response, expert technician, and fixed the issue on first visit. Received an email on the next day after filing the claim to inform me the name and phone number of company to check the unit. The technician company has called day after receiving the email and scheduled a visit within a day.

He was very professional and informative. Even called and came early. Fixed our issue quickly and said it was warranted!! He explained everything before he worked on our light fixture and left everything as it was before he came! Would recommend this company highly.

Punctual and friendly technician, my tenant said that he explained everything and they were happy with the service man.... I will keep using Choice Home Warranty and refer them to my friends. I have three homes with Choice Home Warranty and I'm happy with them.

My dryer was not working correctly. It was taking about 3 hours to dry a load of clothes that should have been dry in about 35 minutes. The repair person came at the times he said he would and replaced the heating element and what ever else that was needed. It seems to be working fine now.

Called Choice for service repair and an approved company was scheduled the next day and handled the problem successfully. The service repair company showed up in the allotted timeframe. I like that Choice offers a 30-day warranty on repairs should the same problem happens again.

The technician, Chris **, was very nice, respectful and checked everything thoroughly. He is an asset to Just Cooling. He is a technician that lets his customers know when he is on the way. Just Cooling very helpful. Thank you very much. Diane **

I am a new customer and Choice handled my first claim well. They are willing to work with their customers to get the job done and they run their business the way it should be run to keep their customers. I have confidence that they will always handle my claims in a professional and proper way.

My dryer's drums were broke. CHW came and took care of the issue within 30 minutes! He did a good job! Arrived shortly after the stated arrival time but replied to my text promptly. Thank you for completing the job in a timely manner and for responding in a professional manner via text and in person.

I appreciate prompt and efficient service provided by both CHW and its Contractor (Eco Drains & Plumbing) in repairing my shower head and toilet bowl, both of which were leaking. I would have no problem recommending CHW and Eco Drains to anyone who may need help relating to plumbing issues.

Called Choice Warranty, worked with the automated system, very friendly use, clear and received a claim number at the end of answering some questions regarding the problem I have. In an hour I received an email saying my case is sent to a plumber, who will contact me. I have been with this company for many years. Reliable and they do not give you the run around. The only problem I had in the past that they had contractors that are either not reliable or even not knowledgeable. Let's see this time if the contractor will be good. I had several claims before, only 2 times I had the above problems that led us to change the contractor initially sent to us. I still think that, this is the best warranty company available and the most affordable one out there in the market.

I choose to use m own plumber and using this option is easy to use. Once the plumber was here and the problem was texted to Choice the response came back quickly. I paid the lumber myself and will get reimbursed by Choice minus my call fee.

Response from Choice Home Warranty was great. Communication was awesome. The Sconi technician was out in one day, ordered parts and had microwave working in no time. Excellent service all around! Would highly recommend this company. I would highly recommend.

So happy we have Choice Board out for heater in the attic. Very happy with company they sent out to fix. They were on time and very professional. Temps were going to be in the 40's. Repair approved and installed just in time.

Took 3 weeks with maximum temperature of 65 degrees with furnace running constantly day and night. My electric bill we doubled. G go irate contractor said my heat exchanger had 4 crafts in it. The next contractor came in, took less than fifteen minutes to find the the problem. (The 60 amp breaker in the furnace had one side with melted wires. Furnace was operating on half power. Got the part and came back and repaired wires and put in new breaker.) Very good contractor.

I could not be more pleased with the service I recently received from the appliance repairman. Excellent customer service is rare these days however Choice has found a way to provide exceptional customer service. The process from claims to repair was quick, efficient and easy. The repairman was professional, experienced and timely. Thank You!

I am happy with the service we received on a call involving a plugged toilet. Took several days to get a technician to our home but he was able to resolve on a single visit. I would have rated five stars if the response had been quicker.

Waited a month to get my wh fixed and now it needs replaced. Yesterday the company that “fixed” it said they wanted to come get the part they installed. I asked them to wait until they replaced it. They said they would not submit replacement order until they came to get the part. I called Choice, waited for 15 minutes, spoke to a representative, explained the situation and told them who I was and was disconnected. They didn’t call back. I called again waited again and got someone to help me. Waited and they got a néw company which will obviously take more time.

The claim manager did not even listen to what I am saying. The appliance costs over 400 to replace and another 150 to install. She did not consider the issues I was mentioning. She simply kept saying what she wants to say. She did not wait for customer to respond. She kept on talking. In the past I was happy with Choice Home Warranty. But this interaction is not good for me.

Choice Home Warranty immediately contacted a service company to repair our garage door. This solved our problem and saved us a lot of money. Thank you for protecting our home and finances. We feel very protected.

For the third time on this claim, technician did not show up for our appointment and did not call to explain. Two men showed up for the Jan. 9, 2023 appointment, were paid $85 as per agreement. They said they had to order a part for the washer. Another appointment was made by email for Jan. 13, 2023 we assumed to install the ordered part. As of this time we have not heard from anyone and there is no answer at the phone number we were given. Please advise status.

Repairman found problem. Sent it to Choice and they said they needed another opinion! So we are still without a washing machine! No word yet from Company on next visit! When I was sold this they said they would repair even if it meant a new one. What a joke!

Forgot to fill the repair order out full, had to call and get another order to get another order for the repair men could finish the job. The next order call and had disagreement with the agent. Thank you Steve **.

Very efficient, courteous and neat. Came on time. Respectful of home. Listened to issue. Discussed possibilities and then did their work. When working made sure to check the area and cleaned up as they worked. Would recommend to family and friends.

I had someone come out and fix my dryer and he looked at my dryer and he knew exactly what was wrong and he fixed it within a few minutes. He was very warm and very Friendly and I gave him a cup of coffee because I was so Impressed with Him. I would definitely recommend him.

All of sudden we notice that House is getting colder, temperature is dropping. We checked thermostat too. Technician understand importance and came to my place. Technician told me they need to replace furnace part. He communicate with Choice Warranty. They told part is order and they fixed the issue.

I would not even consider these guys. I have received at least 6 unsolicited calls from them in the past 2-3 months. They use overseas call centers to make these illegal calls (I am on the federal Do Not Call list). At least they could employ Americans, but instead they choose to send business and jobs overseas. Even after telling them not to ever call me again, they continue to do so. They blatantly ignore you if you are not a sale or prospect. What do I need to do to get off their list??? I would never even consider them as they contribute to the billions of illegal robocalls received by Americans every month.

Arrived at scheduled time. Had to wait several days to get new unit. Called and arrived at scheduled time. Completed the de-installation and is now working correctly. No complaints on service. Timely and accurate. Would recommend in the future.

This was the first time I used Choice Home Warranty and it went flawlessly. I reported the problem and the brand name of my dryer. I received a text telling me who the repair company was and when they would arrive. The repairman showed up on time, replaced a part and was finished quickly. I like that he left the old part so I could see what he replaced. Very happy with Choice Home Warranty.

Filling claim was easy and quick, now waiting for the person to come fix the issue. Customer service was good also, got the call back in just 10 minutes after my initial phone call, agent was kind and made sure that he got everything resolved.

Our first experience with a Choice Home Warranty claim went very smoothly! The technician sent out from the vendor was on time, friendly, and knowledgeable. He diagnosed the problem with our garage door opener, obtained approval from Choice Home Warranty to do the work very quickly, and then repaired the device with obvious expertise. We were very impressed! Thanks Choice Home Warranty!

Warranty does not cover outside faucets even though it is attached to the house. I was hoping that it would so that I didn’t have to worry that if I worked on it and made it worse I wouldn’t have to wait for a plumber to come fix it. I hope that in the future CHW will include a sill cock/hose bib to the warranty.

The Repair technician "Mark" was pleasant, courteous and did a fantastic job. He kept me informed of his estimated arrival and the type of repairs needed.. I would definitely use him again if needed.. He had the repair parts with him so no additional appointment needed. He checked and sure the dryer was working correctly before he left.

My contact was very patient and helpful when I called to put in a claim. It was a quick and satisfying call. I want to thank him for helping me out. Thank you, Thank you, and thank you again, and thank you again,.

I was happy that I was able to lock in a prorated refundable six year contract, and service call is reasonable. The Account Manager I spoke with was not pushy. I was able to add coverages that were unique to my house.

I had been pursuing a Home Warranty Service and found Choice Home Warranty. It was very easy to sign up my two homes. The admin were professional and knowledgeable and made the experience of securing peace of mind an easy choice.

Repair man showed up in specified window, diagnosed the problem and it was fixed with 30 minutes. The gentlemen was very knowledgeable and polite. Very satisfied with Service. I would definitely recommend his company and Choice Warranty as companies to do business with.

First claim but seems to be effective and efficient. Waiting to see if process is as easy and smooth as filling claim was. Hopefully this will be a great choice to get a home warranty. Just waiting to see how process goes.

My first experience started in early November where I found a leak by my furnace. I submitted a claim and asked for a plumber because what do I know… The plumber charged me the $65 co-pay and said it is not a plumbing issue. It is an HVAC issue. I submitted a claim for HVAC who took my $65 and told me the furnace needed replaced due to a crack in something. Nobody called me for over a week. I called Choice Home Warranty. They said I have to call the contractor who said CHW will not replace the furnace. It needs a piece repaired, as it is an old furnace. The contractor says they are having a hard time getting the part. Two months later I’m still dealing with this and CHW has not called me once and has not been helpful at all and trying to get this resolved they just say talk to the contractor. This is not acceptable.

I have had home warranties with 3 different companies over the years. This was undoubtedly the easiest, most pleasant experience I have ever had. My repair was scheduled quickly, the technician arrived at the time projected, was most courteous and professional, and accomplished the repair quickly. If there was another issue with my appliance, I would be pleased to see the same technician.

I had a representative call me and we came to a monthly payment of $46.00. My credit card was to ran approximately a week later on January 13, 2023. The first payment was ran on January 13, 2023, however the payment was ran for $50 not the $46 that I was quoted. The asset resolution would not stand by the original quote. For the first transaction with Choice Home Warranty has not been a good experience.

I love having this policy, but I don't like feeling pushed into something that I cannot afford. I think they should just give the facts and let the customer make the call. And also get a company that share the same care that your company has.

The pipe under the kitchen sink was broke and Ms Starr ** replaced it with a better one. No more leaks so I’m very happy with the results. I am a satisfied customer and would recommend her for your plumbing problems.

I called to purchase a policy. Adam tried to upsell me twice after I had made my decision. I finally listened & let myself be talked into what he was offering & agreed. He told me once our conversation was over, he would send me a follow-up email detailing everything that he had told me. The Senior Plan is not detailed in the policy. I have requested that email twice. He has not responded. I chose this company so that I could have a representative to get in touch with. This is not a good start!

So far so good. My first claim ended up being a great experience after the reassignment of the contractor. The first one tried to demand more payment from me, when his request was actually invalid. The CHW agent reassigned my case and the 2nd contractor did great!

Fast and easy communication and good tech. Service was fast and very good service by the tech. Very good communication by the tech what time he would show up. Showed up on time and was fast and friendly doing his job. Would recommend him.

The ONLY thing that I can comment on for appreciation is the response for appointment time. I filled in the service request application and get an appointment the next morning for the same day. That was WONDERFUL!!!! But I could not ACCEPT the appointment because it was not available in my schedule for that day.. I have rescheduled the appointment, but would like to HOLD OFF on any comments about the actual service received for now!!!

Have used Choice Warranty maybe twice, and each time they are very prompt, good customer service. The techs that have come out very good, extremely helpful, I will highly recommend them. The tech that came to take of our plumbing issues was very good, cleaned his area when he was done.

Damon arrived on time, found the problem, repaired it, was very efficient, pleasant and capable. He had to return 2 days later because the a/c wasn't working. He again searched out the problem and repaired it. Damon is very efficient and thorough in his work. He is very patient and pleasant with his customers.

We had HVAC problems - the tech that came out was awesome. The CHW experience leaves a lot to be desired. Damages done were created by previous owners and CHW determined that my claim wasn't allowed because the failure was something that happened over time and that the system wasn't working properly when CHW was put on it. # 1 The tech DID NOT do the replacement that he stated was needed while he was here, didn't tell me what was needed, nothing. #2 What he DID do was replace the thermostat, and show us where there were intake vents that had air filters in them that needed to be replaced (we did not know that - and again they had been in there since previous owners). I do not feel that I was treated fairly by CHW for those reasons.

Hanny from Bright Star Tech was very helpful and professional. He was able to determine the problem and was able to get the refrigerator working. He did tell us if the same problem occurs again a part may have to be changed!?!

The person that came to service my dishwasher was very professional. He came in, introduce himself, and the purpose for being at this location,. He said he was Choice Home Warranty. While he was here my washer machine had a prole and he look at it, told me what was wrong and said to call Choice Home warranty and turn in a work order.

The service for my claim in regard to the furnace was excellent. Appointment was made with the service provider in a timely manner. The service provider A&C Heating and Cool provided excellent service in a timely manner. Friendly and professional. Excellent Work. I would highly recommend.

Failed communication and direction. There has been no follow through on this order and no help on how to get things done. Tech that was sent out was great. Choice said compressor replacement is covered under warranty and then they're done. NO warranty covers replacement parts not labor. Not happy right now.

He came and was very nice. When he turned the thermostat back on, it started to run correctly. I wish he checked why it had stopped and if the unit outside froze, he could have check for reasons why. Something caused it to stop blowing hot air. Just said call again if it happens again.

It has been helpful having CHW when appliances around the house start to have issues. The 2 times I've had to file a claim, the situations were remedied quickly. My only complaint happened today. I filed my claim late last night thinking I wouldn't hear/get an update on my next steps until another day or two went by. Surprisingly, by noon, I had a text saying a technician was going to be at my house that day between 8am-5pm. Usually this is great news - who doesn't love it when a company actually makes things happen right away? Unfortunately I was at work and my husband was out of town so no one would be home for the technician! (And I got the text at noon that someone would be there between 8-5... four hours already passed). Anyway, I wish I could have had a heads up or an option to choose when would be a good time for someone to come by. That's the only reason I'm giving 4 stars instead of 5.

After 3 weeks from filing my claim, two appointments made by y’all and neither one showed up. I found a tech and the decision was made to not repair the refrigerator. Now y'all tell me I have to wait 30 days for my check. I am really disappointed.

They are always fast and provide good services. I never had any issues with them. They always answer back to me and find the best technicians for me. I have a contract with them for 2 houses and offered them to my friends.

The Technician was great. They got my appointment scheduled very quickly. Roof fixed, I'm happy. Yes I would recommend to neighbors. The Technician called the day before to make sure the time would work out. Technician was knowledgeable. She answered all my questions.

After being referred by a friend, contacted CHW and spoke with Nathaniel **. He was extremely knowledgeable as to the product, very professional and willing to answer any and all questions. I was very pleased with the entire process of purchasing the home warranty and will recommend CHW to my friends. Colleen **