Choice Home Warranty Reviews

Mr ** was very professional and polite, even made me laugh on my 1st call to sign up for a home warranty. My husband and I are retired, live on a fixed monthly income and was blessed to buy a brand new home. A Choice Home Warranty will give us peace of mind to know this home will be taken care of. Thank you, glad to be on board! The ** Stonewall LA.

It's a great thing to be responsive; however, the second I filled out the online quote it was just an overload. I had people calling me and emailing me repeatedly within the first few hours. A simple phone call and a simple email would have been more than sufficient. Also, when booking the policy, I don't know how many times I said I just wanted to sign up for 1 year and I was repeatedly talked to about a 3 year VIP plan. If I say No once then that no should be accepted and respected. It's very irritating. Perhaps if someone says no and you still feel the need to want to push something more then perhaps it should be via email. I do not respond to people continually trying to sell me something after I've said no. I don't like being pressured and I don't like being ignored when I've said NO more than once.

We had a problem with our air conditioner and contacted Choice Warranty right away. They immediately submitted the claim and we got a call within the hour. The next day Weathertech came out and fixed the air conditioner. It only cost us $85 for the service call instead of more than $600. We did add the UV for better protection and are very happy with the service that we received.

I responded to the your website regardng interest in a home warranty policy. Immediately Gerald called and began to answer my questions. As the discussion became more informative my interest grew in Choice as my policy provider. Gerald was extremely professional, competent and deliberate in his efforts to prepare the most reasonable offer. I appreciate the effort he put forward to garner my business.

I am very impressed with fast service provided by Choice Home Warranty team and its service partners in resolving the issue with water heater. Especially for approving and providing replacement quickly and most importantly all done electronically. The ticketing system was also great and the agents were responding quickly to my messages.

I was very fortunate to have Dominguez Electric for my service provider. Polite, professional, friendly service. The technician (I'm bad with names but will always remember a face) asked several questions and really listened to my situation. The problem was resolved very quickly. If I ever need electrical repairs I will respectfully request Dominguez electric for all my needs.

Our technician Stan with TPM Plumbing was great! He is very punctual and thorough and knowledgeable. I would recommend him to anyone in need of plumbing repairs. He was very neat and even wore shoe coverings when inside the house. He left no mess behind.

I was very pleased to accept your invitation to the Choice Home Warranty Family and I hope my experience with this company is a good one. I really appreciate your customer service personnel who provided me with exceptional service as a first-time customer. I look forward to getting the best service and a lasting one possibly for years to come. Again thanks Choice Home Warranty.

I called in for service on a Friday and did not get a service Plumber until this past Wednesday. I was not happy with the long response time for service. Once the Plumber came out to repair the leak in the bathroom with water leaking from the ceiling in the kitchen, he did a great job and handled the repair immediately. I am very satisfied with the plumber work, just not satisfied with the response time in handling my call.

System wouldn’t ignite prior to my annual check for fall and winter season. I contacted CHW immediately and much to my surprise a service rep was scheduled the same day! Extremely impressed with prompt response and friendly, efficient service technician!

Paid over $500.00 for the warranty service contract. Paid a $65.00 in-home charge as per contract and nothing was fixed. I understand the part needed was obsolete, however no effort was made to correct the issue or offer a rebate for the service call by Choice even though I have never filed a claim prior to this. I WILL NOT renew my contract.

Technician arrived on promised time and was knowledgeable about the problem. Claim processing could be improved by speeding up the process. Still waiting for claim payment to go ahead and get the appliance replaced. Over a week of waiting is bit too much.

It died completely and could not be repaired. The plumbing company replaced it with a brand new one. I only paid the service fee. Courteous, efficient worker. Arrived early and also had his Covid Mask on. I truly appreciate Choice Warranty.

My service technician Bret was running late but I received updates via text message regarding his arrival time. Bret got right to work when he arrived, diagnosed the problem, and ordered the parts. I couldn't be happier. He was courteous, and knowledgeable, and explained everything to my satisfaction. Good Job CHW.

So very pleased with owner Ryan Holt of Holts Garage Door. He is very pleasant, but more importantly knowledgeable. He understood the problem quickly and resolved it. Very grateful for my first time using Choice and you have a more than satisfied customer.

Bad experience last year. AC was denied for no good reason. Contract said AC was covered but bogus reason for denial was given. Cost me money I should not have had to pay. The man who came out this week for the pool pump was very good and honest. If that service had gone bad I would have canceled Choice.

My repair was scheduled the day after I entered it. The repairman was on time. He called before arriving, was pleasant, and did a good job. What more could one ask for? My first two request were denied on-site after paying the repairperson visit fee. It would be very nice to be able to determine acceptability prior to the technician visit.

The representative who came to check my electric said I needed another line run. He said I had 12 outlets on a 15 Amp breaker. Should not be over 8. All that was on that line was an air fryer and 2 TVs. Than I get a notice saying I got too many things hooked up. Not what he told me. So not real happy.

Sebino gave excellent technical customer service. He examined my furnace thoroughly to provide me with the service I needed to give me working heat in my upper bedrooms. He also gave me understandable instructions on how to operate my newly installed thermostat.

It took more than 10 days to get someone to fix my garbage disposal. The first company could not make it, did not even answer the phone, we are very disappointed with the length it took to get to us a service person.

I was very happy with my repair. The technician was friendly and fast! However, it took almost a month to get a technician to me. I realize there is a shortage right now, but that is a long time without heat in October in Pennsylvania. One technician was scheduled and when I called to confirm the appointment they told me that they no longer work with Choice. Don't know what happened there! But it is fixed and working well now.

We just started with Choice this summer after 8 years with AHS. I was promised 24-hour service. Technician was great but it has been over 1 week already & still waiting for Choice. Ridiculously long wait time. Why does he have to get "permission" to fix a broken appliance? If this were a repair on a refrigeration, water heater or A.C. instead of a dishwasher and microwave, then what?

Our customer service Rep, Mike, was extremely helpful and knowledgeable. He was able to answer all my questions and explained the entire process. I received verification via email of all included in the policy. I would recommend this warranty company.

Hi - I worked with Greg at x3565 and he was great. He offered me several options and also let me know that there was a military discount available. He was super concise in letting me know what was covered and what wasn't and it helped me to make the best choice for my household. Thanks so much to Greg!

He was incredibly knowledgeable, responsive and helpful. Also a very nice guy. I would use him again for his services. He was polite and worked quickly. He then submitted the diagnosis to Choice right away so that it could be approved and repaired quickly.

Obviously Choice warranty did not feel a sewage backup in my basement was an emergency. They selected a company that was 50 miles away and couldn’t come to my house for 6 days!!! After contacting the plumbing company I was able to get them 1 day earlier. Although I was extremely happy with ollendick construction the wait caused me to experience 2 additional backups. The third back up contained human waste!! This is not only unacceptable but also a huge health code issue. I would highly recommend Ollendick Construction but am extremely disappointed in choice warranty!!!

My HVAC was completely down! Within two days I had a work order and two great technicians from “Strictly Service “ at my door! Totally professional! They pinpointed my problem and had my HVAC system up and running in less than an hour! They made my day!

Antonio quickly and efficiently determined the problem with our dishwasher water valve and immediately filed the work request. Due to his efficiency, we had approval for the repair by the end of the day. The needed part has been ordered and the repair appointment is scheduled.

Great experience, great technician who did a great job and fixed the problem would highly recommend him to get the job done. Very knowledgeable and pleasant personality. Thanks for sending this Techinician to resolve the problem. Thanks again.

Very satisfied with the service. This was a great decision that I had made when I contacted Choice Warranty. Every time I have issues with my appliances, even my A/C unit this year. Fast and easy from the time I call for the issue.

Very professional and efficient. The technician was on time and courteous. The technician found and resolved the problem and explained the issue and completed the work in precise matter. He was definitely an expert in his profession. I would highly recommend him to others needing similar service.

Very satisfied with the service that was provided. Claim was resolved promptly. Plumber arrived at the time he said he would. Always impressed by how much I was able to save with Choice Home Warranty. Thank you! I definitely recommend this company.

Choice Home Warranty is a great service. Well worth the money invested in your home. Always on time and reliable. Easy to use and helpful. They make the appointment and I just have to be home for it. I would recommend them to anyone.

Filing a claim was very easy and response was quick and accurate I was very pleased how I could file a claim at this time of night without any problem. The system took an accurate report and the claims were filed with no problem.

Very happy with repair! Prompt and proficient. It was not an easy repair. Required time and effort to diagnose the problem. A new part was ordered and the technician was great. Thank you Choice Warranty! IT required two visits due to ordering new part!

I thought that Christopher ** the technician was terrific. He was very respectful, knowledgeable and neat. I only want him to do my work. He explained everything to me that needed to be fixed. He cleaned everything up and left no mess at all.

Took a couple of days to find a plumber and finally engaged one an hour and a half away. (Even though there are four reputable plumbers within a 10 block distance from me) When he did not show up he told me he was not willing to drive this far. Neither the plumber or Choice bothered to contact me so I basically lost 2/3 of a day at work. When I called Choice they started the process all over and a week and a half later a plumber finally showed up.

Orlando came in and fixed the problem really quick. I do wish we would of tried the ac before he left like the heater as well just so we won't have to make another service call but he was very quick and ready to fix the problem.

This service contractor was by far the best provider I have ever worked with under a home warranty plan. Very professional, competent, helpful, and completed a timely unit replacement. Great guys! I would recommend them to anyone. Ver appreciative of their efforts.

When my coverage was denied completely I felt the denial and the resolution was not fair. They agree to pay for the cheaper parts and not cover labor cost at all. I am considering leaving your company. I am wondering what to do now.

My husband and I recently purchased a home warranty through Choice Home Warranty because after narrowing down several HW companies, we found this one to offer the best option as an affordable price. We recently purchased a home and all the appliances came with the home so we wanted to ensure that if anything happens to the appliances, we had coverage. As of now, our coverage just kicked in after waiting the 30-days as required. I just filed my first two claims for the fridge and dishwasher and will try to update my review once someone comes out to take a look.

Krista was very pleasant and professional. She took time to explain the program. We have been looking for home warranty for a while. I think this will be a great fit for my home and budget. You just never know when things are going to break.

They came to fix a toilet and were quick and clean. The technician was right on time. There was a follow-up call from the owner after the work was done to see if his tech came did the work and asked if he was professional. I would use them again.

Very nice, courteous repairmen who even added another element to their job. They charged us approximately $80 to clean out all the dust and lint around our dryer which was a cautionary measure, but worth the money! They were even here ahead of time and I was very confident in the job they performed! I would recommend an Choice Home Warranty to anyone who needs extra protection over and above their homeowners insurance!

Extremely disappointed with warranty coverage. Technician was great but Choice Home Warranty denied my claim even though the part that failed was a normal wear and tear part. I appealed and was never contacted or assigned case worker. Still waiting to hear back and extremely dissatisfied thus far.

Believe it or not -- there were no delays to get my refrigerator fixed during the time of covid which was quite a relief for me. The repairmen were totally in compliance with the rules of the time. They were efficient and courteous. What more can you ask for!

The technician was on time and quickly diagnosed the problem with our microwave, and the problem was resolved quickly to our satisfaction. Thank you. Now we have to buy a new microwave and Choice provided us with Lowe's gift card to buy a new microwave.

Jason was able to save me 10.00 month for our yearly contract and 25.00 a month for service fee with more coverage. I like the idea that IF our A/C and Heat Pump were not able to repair they are covered for replacement.

Genesis Plumbing came out to replace my garbage disposal. I would recommend this company to everyone. I've had other plumbing companies come out to my house that was part of Choice warranty. They didn't do anything they were sent out to do.

Technician top rate, but claim incorrectly denied for being "outside foundation wall". The valve of a frost-proof hose bib is located INSIDE foundation wall so it is protected from freezing. I don't know where the communication broke down but these are the facts.

Amigo Plumbing was quick to respond to my claim on the same day as I made the claim. They came to the house within 45 minutes of me confirming with them. The gentleman came in & fixed the garbage disposal very quick & efficiently.

I have had 3 very good technicians through Choice; Incredibly knowledgeable, courteous and helpful. Unfortunately, that doesn't matter, because in each case, the technician has informed me that either work needs to be done or replaced and assures that they will get it done. Then, management gets involved and it will be denied. I'm a realtor. Given my poor experience, I will not recommend your service.

Thank you for sending Nick to our home to fix our garbage disposal. He was very professional and was able to fix it so that it works very well. He also checked our leaking toilets and is coming back with the parts to fix both toilets today! We appreciate the quick response and quality work.

The Technician was professional and courteous. Prompt and on time. He did a thorough examination of the water heater to troubleshoot the problem, which ended with the water heater having to be replaced. He explained to me what was going on with the heater and explained the claim process. I'm looking forward to him coming back to replace the water heater.

Customer service has been prompt and helpful. I have 2 claims and in the process of having repairs made. And will be able to comment more at a later date. Both times I have called in the customer service has been great.

When something does not work there is always the anxiety of what the technician will say and how is going to perform. I'm happy to say that Rachel showed that have the knowledge and the job was clean and well done.

Becker Plumbing did a superb job replacing a valve that had worn out. They were extremely polite and did a great job resolving the issue. Choice Warranty was a breeze to deal with every step of the way. It worked as advertised.

Called in for an issue with a refrigerator, and we had a technician show up within the day to fix the issue. There were many updates and communication was good. The online portal was helpful and when calling, they were responsive.

Choice Warranty was quick to respond and get a repair facility to set an appointment. The repair facility was next to impossible to "talk to"!! I couldn't thru to a human being to tell them anything! I sent a message thru the website, which was never given to the tech that was coming to fix the washer! Now 2 weeks with no washer, and have another 2 more weeks before another part is to be here to be put in!! I'm happy with CHOICE Warranty, but the repair facility has a lot to be desired!

The Choice Home Warranty responded my call quickly. They sent a wonderful technician from Appliance Repair, Inc. He is easily reachable and very knowledgeable. He made a diagnosis and taught us how to take care the washer. We are grateful for the service.

Submitting the claim online was an easy process. Within 3 hours a tech had accepted the job and had sent me an appointment time. Pablo was prompt and showed up on time. He was very competent and completed the job in a timely fashion. I would use him again.

It took I think 3 calls to finally get a person that got it put in correct. Once that was done it was the next day I had an appointment set. The electrician was sent to a different town a hour and a half away. When he got here he was very knowledgeable and friendly. All in all it was a good experience.

Wonderful! Great service! From the first call to the final repair. Chris and Mike made it easy as well with the pool company. I recommend this company and appreciate their ease of communication and setting us up for a service that went smooth and efficient. Thank you Choice Warranty you got a 10!

Awesome experience using Choice Home Warranty. They are fast getting a service technician out and all the service technicians that have responded are professional and good. I highly recommend choice home warranty for your new or preowned home warranty choice.

Was only offered $240 for a broken 5 year old Samsung dishwasher. When I disputed my claim the adjuster will only came up to $300. I told him this doesn't even cover half of a new lower end unit. Earlier this year I received $450 for a 10+ year old dishwasher unit through Cinch Home Warranty, so Choice only offering $240 initially and only going to $300 is a joke. The adjuster was also very smug when I voiced my concerns. I will not renew with Choice once the policy expires.

Have had numerous claim denials. Took four months for my tankless hot water heater to be replaced. Have spent countless hours with customer service. The amount of stress caused by my purchase of a CHW policy has been enormous. Feel taken advantage of and ripped off.

Cecil arrived within 24 hours of my initial request to resolve an issue with my HVAC unit. He was professional, courteous, efficient, and made sure I understood the work he was performing. Cecil is very knowledgeable and enjoys his work. I would recommend him to others.

I have only one problem with the claim and that is I should not be forced to go to Lowe's to purchase my new Microwave. Giving a gift card from a retailer is wrong. I may have chosen to purchase it from them but you gave me no choice.

The techs came within 48 hours and diagnosed a Freon leak. They were able to replace the Freon on get the A/C going. Now we need permission from Choice to have a tech come out and find the source of the leak and fix it. But at least I have cool air while I wait.

It took very little time and hassle to submit my issue on the website. My dishwasher stopped draining. A repairman came out within just two days and fixed my dishwasher on the spot. I would totally recommend Choice to anyone in need of this kind of service.

Choice Home Warranty is a fraud home warranty company. They did not cover nothing and your $75 is wasted each time you report the issue. Quality of the tech is horrible. Not having home warranty with Choice will save money.

Really happy with Red Alert's service. The tech arrived at the house on schedule, immediately diagnosed the problem, and took care of the issue. He also pointed out some other issues that needed to be taken care of...and took care of those as well.

Advantage HVAC & Topline Doors were both very professional, arrived on time and found the problem and garage door was repaired immediately and the heater had to have a part and tech was supposed to get it approved through Choice. I’m assuming that will work as smoothly as the service repairs.

Nick **, with Creative Contractors Construction Co never disappoints. He is very knowledgeable and doesn’t mind educating you while completing your repairs. His professional and kind manner is truly appreciated. I would highly recommend him and his team to anyone in need of his services.

My tenant complained that things do not remain cool in the refrigerator. I called CHW and they sent a guy to check. He reported that the refrigerator is old, we better replace than repair. CHS send me a Lowes coupon worth $735 to buy new refrigerator within 30 days from the report date. I am pleasantly surprised! Recently they also covered the cost of heater 'control board' thus kept their word on material cost coverage.

You failed to repair a home heating system that I requested. According to the evaluation, it was normal wear and tear. You will be receiving a handwritten letter from me. This is not the first time that you have not fixed a problem. I am extremely dissatisfied with this company and will not renew my contract.

Hunter from EMS Home Services came and repaired our A/C. Very prompt and friendly. I would definitely use this service again. I would also use EMS Home Services if I need work for anything not covered by my Home Warranty.

On 9/28/21, my dryer stop working I submit the claim #** and CHW assigned BIG TYME APPLIANCE REPAIR technician for 10/7/21. The technician never came or answer calls. I contact CHW and assign another technician, SEARS, for 10/26/21. Meaning almost a month later since I placed the claim. The SEARS technician was good and mentioned the dryer need a replacement part that he didn’t have at the time. He order the part and will come back to installed it in two weeks from the date he came. Bottom line: I will be a month and a half since I did the claim. And paying more money to dry my clothes because of delay. I called twice to put the complaint with a supervisor who also never called back. Very disappointed with the service and lack of pro activity to solve the urgent problem. That is why I pay for an insurance. Hope you will take notice.

A very good company took care of the situation. The two men were very polite and clean. I would definitely recommend having Choice Warranty. We have had the policy for several years. We feel it is very worth the money.

I could not reach Mrs. **. When she finally called me back. Everything was in order. She gave me a number to call to have my microwave oven replaced. Thank you again for your service. I will definitely recommend Choice Home Warranty.

I have had great experiences with Choice so far! So glad I switched to them! Just had my first claim with them. Filing the claim was so easy & the contractor reached out fast too! I was worried that my issue wouldn't be 100% covered, but it actually was! They offer more than their competitors!

I called about my microwave glass that broke on the door. This was not a covered repair. The service person dispatched explain this exception to the warranty. He did not come and that saved us $85. I was able to research the problem and the manufacturer is honoring the replacement. I have great respect for the sincerity of the repair department for Choice Home. I have had other issues that were under the contract and were completely resolved. Thank you to Choice Home.

Late on Friday, 10/29, we discovered that we had a leak coming from a pipe in the crawl space between the roof of the house & the ceiling of our home. Once we determined that we couldn't fix this, we place a call to Choice Home Warranty. They got back to us in a timely manner & told us we could expect the plumber on Tuesday, 11/2, between 11 a.m. & 3 p.m. To our surprise & delight, we received a call early Monday morning from the plumber telling us he would be at our home in an hour. The pipe has been fixed & 24 hours have passed without any further leak.

I'm a new customer, I received quick, excellent service, a great referral out to a fantastic company in my city "Eric's Heating and Cooling" in Portsmouth, Virginia. Great customer service, not rushed, timely, friendly, pleasant, kind, professional and an expert in this field. I am very pleased with CHOICE!!! Thank you! Robin.

My Rep, Haylee, was friendly and Knowledgeable. She explained everything to me, and answered all my questions. I really like that customers have individual Reps., and not just an 800 customer service line. Also, the Reps are based here in the USA. As for the policy, I can't comment it because my policy won't be effective till 12/2/21.

Thus far I’ve found Choice Warranty Service to be timely with all of my submitted claims. Although my service fee went up the price for the Warranty Contract for 3.5 Years is great. I would most certainly recommend Choice Warranty to friends and family based on my experience.

CHW promptly assigned a contracted service company to address the issue. The contracted Plumbing services technician arrived on time, and methodically and very efficiently addressed the plumbing issue. He demonstrated professionalism, knowledge and expertise, and completed the work leaving the work area spotless. Excellent service provided. Thank you.

The technician from Comfort Solutions Heating and Air Conditioning was top notch. Shannon arrived on time and was very professional and respectful (he wore booties!) He identified the issue right away and had it fixed efficiently quickly. It was so nice to get my heat back! I would highly recommend this company for HVAC issues.

Jason was extremely knowledgeable, polite and helpful. I just left another company because of their lack of consideration and their treatment of customers. It was a pleasure to speak with Jason so thank you for employing such a well mannered and polite young man.

My garage door opener motor failed and a call to CHW AT 8:00 am brought a technician and new motor to my house by 2:00 pm. Great service and a personable technician who also checked all other components of garage door. Thank you CHW!

Cole from On Time Air was extremely courteous, was very informative, on time, well communicated and fixed my HVAC unit extremely quick. I absolutely enjoyed my experience with him, and would recommend his services to anyone that asked!!! I even left him alone to do the job, as I was tied up at my office. He finished up, locked the house and texted me to let me know the job was complete and the house was locked up!

Our house heater wouldn't work. Called in a claim to CHOICE warranty. Two days later, Alex from Red Dirt Heating and Air came out. He was VERY knowledgeable, on time, efficient--and one of the best repair persons we've had in a long time. CHOICE offered to let me pick my own repair person--but we have this warranty to we don't have to go through that process. Very happy with our service this time!

I would strongly recommend Choice Home Warranty! They are professional, quick with response, and great pricing. The service technicians they have associated with their company go above and beyond their scope of duties. I would strongly suggest always having a reliable, dependable home warranty company for items that are out of your control.

After buying a new house, one of our toilets started leaking and Choice Home Warranty sent someone to fix it quickly. The process was easy. The technician was very helpful and professional. We are glad he was able to fix it!

They came, found the problem and are coming back with the part I needed today. They were very nice and professional. The Service was excellent!!!! I would recommend them to anyone... Thank You. Have a Great Day

My kitchen faucet had dripped as long as I could stand it. The service technician took care of my problem and he was very professional. The tech had to go out to Home Depot, buy a part and returned in a reasonable time to get my job completed.

Had to wait about 2 weeks to get someone here. But the tech was awesome. On time, right stuff, very nice. You need to see he gets a raise, cleaned up after, refer and floor. Usually I have to clean up after a tech. Not this one

Turned out to be a stuck ice cube that stopped up the works. A little pricey, so if it ever happens again, I will know what to do. The serviceman Andrew was very professional and quickly fixed the problem. Glad I bought this protection.

The washing machine I have retails for $799.00, but they only want to give me $343.00 because it's. 1 cubic foot short of their recommendation to give me more. I pay my premiums every month. They gave me more for a ceiling fan than my washer. I think that's kinda of sad.

Choice has went over and beyond to win my business. Francis with customer service is amazing. I would recommend. I am hoping the service is just as good. We will see and I will update as soon as I get my first service call.

Contractor came and did nothing but look at the evaluation made by another contractor on a preventative maintenance check of the system. He was not very knowledgeable of my unit. He said he would get me a complete new HVAC unit based on the age.

CHW is the worst warranty company I've ever had. The unprofessional techs that they assign to your home needs customer service training on the side. They do not make CHW look good as a company. I will be taking my business else where, because they don't approve my appliances to be fixed for what ever reason so I don't know what I'm even paying them for. CHW is no longer the CHOICE FOR ME!!!

Upon initiating a claim Choice was unable to supply a satisfactory contractor to address the furnace issue. After many attempts and contact on my end I was given the option for reimbursement. My technician supplied a diagnosis and spoke with the authorization department. The demanded a second opinion. At this point they were able to find someone in my area that was qualified. They had scheduled me four days out. I have currently been without heat for 7 days and my home is at 47 degrees. I contacted the company and luckily they were able to come out same day. The diagnosis was exactly the same as the original.

The man was professional and very pleasant. He carefully checked for the problems and found more than one. He explained everything clearly to me. He told me what to do until the parts come in to fix the fridge. Please send him back to complete the job when all the parts come in.

I am very frustrated with Choice. I had a water heater put in in March through you and it goes out on Thursday, today is now Tuesday and I have no hot water and a child living in my home. Mean while it’s 32 degrees out in the morning. High is 50 during the day. The guy sent to my home has been amazing. I should have never went through Choice and just called Richmond/them my self and never would have had to pay the $65. Or anything at all. Since it’s not even a year old!! Again I recommend David the tech who has been at my home but I do not and will not move forward with choice. It’s a rip off.

Technician was prompt, knowledgeable, courteous and polite. I would highly recommend him for future repairs if needed. Technician followed all guidelines regarding Covid 19 protocols. I hope he will be rewarded for his diligent work. If he continues his great work ethic, he should be promoted.

I called to schedule an appointment to fix my leaky air conditioner. When asked when it started I said Saturday I began to hear the drip. The person gave me the claim number and hung up. I was flabbergasted that nothing was said about when it would be scheduled. I did get an email later in the day from the company that has been scheduled to come out in two days. I guess they do not consider this an emergency even if I do.

An appointment was made for me without my knowledge. I did discover your email with appointment time and company that was sent at 730 am when I was already at work and cannot be on my phone so I didn't see it until my lunch and also saw on my Ring that the plumber had already been to my house with no one there. I called the company and rescheduled to a time I was home. Can't believe you make appointment for me!! Last warranty I had provided the company and I made appt with them. Also, the technician came, diagnosed the problem, sent it in and then we had to wait 4 hours for approval??? Thank goodness he agreed to come back as soon as he was notified. I paid for a 3 year contract including sump pump coverage and have to wait 4 hours when the tech was here with new pump in his truck???

Multiple call/text contact attempts with assigned technicians went unanswered. CHW only agreed to completion of a portion of my electrical problem (through assessed and recommended by technician). I experienced three consecutive no-shows with no explanation and I only asked for $130 for time loss compensation. The business seems to lack structure and staff professionalism.

A plumber came from the Sherman area I think and collected his $85.00 and was due back. Later when I checked on it he said Choice wouldn't cover problem. There was a conflict between what he said (I supplied a copy of text) and what they said he told them. I was out the $85 and the cost to have a plumber come out and fix the problem. Was not the least happy with them at the time. I recently called regarding a A/C problem and the response from the contractor was fast and he fixed the problem. In the back of my mind I was afraid they wouldn't pay claim.

This latest plumbing service call was my third usage of CHW since originating my contract. Another home run! Timely response and excellent service from CHW's selected contractor. Very satisfied with CHW and I would recommend this warranty service to anyone.

It was very easy to place 2 claims; one for an electrical issue and another for a plumbing issue. There was literally no wait time, I got right through. The automated assistant was not very helpful for this particular claim. Other than that, it went very smoothly.

Bathroom fan is not working, and I tried to change the switch seeing if that would help and still got nothing. The gentleman I spoke with was very helpful in establishing what actually had to be done. Not shortly after we were done I received an email to set up the appointment for someone to come out and take a look at it.

This company always finds a way not to cover claims. This year alone they have not covered 3 things I've needed help with. They find a way to use whatever the tech submits on your problem to deny your claim. Just now they told me they would not replace the motherboard in my garage door opener (which is covered) because the remotes can't communicate with the unit and they don't cover remotes. Any fool would know that the remotes can't communicate with a motherboard that needs to be replaced. Unbelievable. They schedule a call to discuss the situation but don't listen to reason. They are frauds and this is a gigantic scam. There is a class action lawsuit against them so beware!!!

I was a client of Choice for a long while but dropped my account. But after thinking about all that could go wrong I remembered how in the past how Choice rescued me and fixed whatever issues I had. It feels so good to be back. AMEN!

The technician called a day sooner to see if he could come to repair my fridge which was perfect timing. He did an excellent job and have not had any issues since. I would definitely recommend him to family and friends.

Myles was very informative and patient in explaining options and home warranty coverage to me. He went over rates and was able to get me a very competitive price for great coverage. I read a lot of reviews for home warranty companies and Choice was always in the top three.

The electrician did a fantastic job on locating the problem with my kitchen and dining room lights. He was very courteous and knowledgeable about the work. I would highly recommend Doctor Circuits Electricals because they do it right the first time!!

I called CHW regarding our microwave.... We received a text in less than 24 hrs. that a repairman would be there. He arrived on time and was very knowledgeable and helpful. He explained to us how it works and we are now awaiting an email for the next step.

Very disappointed. Coverage denied. I question the value of your product. I Wonder if a systemic change is in order. Previous water damage in an old home is almost a given. An exclusion like this makes your product of limited value.

The rekey service was fine but I thought it was strange that the young man was working out of the trunk of his car to rekey the locks. He did not fix or replace the garage lock as asked (we knew there would be an additional charge) because he could not remove the current locking mechanism on the garage. Possibly a more experienced locksmith could have repaired or replaced the lock. As for the door rekeys, one of the handles on one of the doors rekeyed is loose. I only gave 3 stars because of the job that was done. As far as the warranty service, someone was sent out quickly and I appreciate that. It was easy to get the claim taken care of.

I was very pleased with my experience with Choice, my claim was turned in at 4:30 pm and by 4 am the next morning I had an appointment set with a technician. My sink had a leak under it which turned out to be my faucets, in a few days the technician came back and replaced with new faucets. My experience was very good with Choice and the technician.

I purchased this warranty for my house thinking that it was not a good idea spending over 400! 6 months later my furnace stop working. They told me I need it a new one! It was going to be over $5,000. My warranty is covering $3,000!! I will not stop buying this warranty every year! Recommend buying this warranty.

It was extremely easy to file, and review new claims online. We were also able to change our profile on our policy easily as well. We updated our contact information to include our home phone number and updated email address and were able to file multiple claims all at once.

Excellent customer services, all claims I have issued have been done by professional vendors and well done, communication is also key, Choice Warranty keeps me informed by email on the progress of finding a qualified vendor for the work. I’m very glad to have Choice warranty for my two properties. Thank you.

My dryer has a code F07. I called Choice Home Warranty and they got me an appointment immediately. I was so surprised how quickly the appointment was scheduled. I have used this Choice Home Warranty several times and have always found the company act quickly not only scheduling appointments but also with the repairs. No more worries with Choice.

We had an electrical breaker go bad and we called Choice to get it repaired. They contracted with Shaw Electrical Services to do the work. The two technicians that came out were great. They were professional and friendly. They had the part they needed with them and were in and out of here in a very short period of time. I highly recommend Shaw Electrical. We will use them again in the future.

My on-site technician spent at least 45 minutes on the phone explaining to your rep that the parts necessary to repair my washer are not available - the technician was amazing, your customer rep was not. After finally agreeing that a replacement was necessary, I was sent an offer for a $550 voucher from Lowe's. Not close to the replacement cost of a new front-load washer, and limiting my options to Lowe's, however, to avoid the PTSD of being on hold for 45min+ I accepted the offer only to find out the Lowe's voucher could take up to 30 days. Still waiting for the voucher...

We are very Please with Choice Home. They are very prompt with their service. We have had no problems. The price is very good. I have talk with a lot of people about choice home. I recommend them to a lot of People. I don't know if they have used them or not.

My experience with CHW has been good. They are reliable and does the job well. I would recommend this company to my friends and family. CHW is the best warranty company I have had so far. It is fairly inexpensive nevertheless quite efficient.

The tech that came to my home was very professional. He was on time. I received a text message upon his arrival. He knew his job. Also he self educated me. The technician didn't leave a mess. He cleaned up. I would recommend to come back to my home if I was to have to have to file a claim.

This company totally misrepresents themselves. They are easy to sell their product but refuse to allow you to change your mind within the first 30 days that they guarantee. Now I need to call my credit card company to handle the matter. I will be reporting this to the BBB.

He knew exactly what to do. He was very thorough and professional. I would highly recommend him. Brought in a machine and double checked that everything worked before leaving. He returned all items to their proper place before he left.

It took two trips for the repairman to find the problem and they fixed it and the refrigerator has never worked better. Thank you very much. I would highly recommend this company to everyone. I saved a lot of money by having this warranty.

The technician was neat, respectful and friendly. He worked quickly, answered all of my questions and left the area clean. He explained why the disposal he was using was an appropriate replacement and made me feel comfortable with the choice.

The amount paid in past for replacing refrigerator and dryer was only 25% of the amount I had to pay get new one of similar size and brand. Not too happy about it. Recently our thermostat needed replaced and CHW service was very good.

Was having a dishwasher problem and request for service went very smoothly. The representative was clear on getting the repair order placed and gave timetable for me to expect a call. They sent confirmation immediately and everything has gone well to this point. I would recommend Choice Home Warranty.

Master bedroom commode running water. This was second time to be fixed in a 2 month period. It was still running and at times flushed on its own. The ones assigned this time did an expert job. Thank you for a great service.

As always my claim was denied-plumber thought leak in slab, upon further shooting leak was in the wall which should be covered. Asked for supervisor to step in, they have not contacted. I will be cancelling my contract Monday. I do not recommend this company, period.

The tech done a great job replacing our garbage disposal. He was very professional and friendly. Very quick service. Love our home warranty but hope nothing else happens but if it does I know we're in good hands. We have a few more years left but will renew when that time comes.

I had a claim. You sent contractor. He said heat exchanger had Crack. Well my claim was denied which I am sure is Choice S.O.P. SO I asked for review by next up on your denial ladder. Well then it took 2 days to get Joe Lewis ** to call me. He denied of course saying premature failure meaning unit not cared for. Unit installed Jan 06 and manufacturer warranty on heat exchanger was for 15yr. I called AC company who installed and they confirmed it was out of warranty. He said I need to call carrier and get them to repair. Well first it's a Bryant. I did call Bryant and they confirmed it was 15 yr. on this model. Your agent has ways of looking up by serial number this info. Another delay tactic. This is your customer service. So what you going to do?? Terrible customer service. If he will look up correct model he can pull up warranty.

Most people think of first impressions as important; whether it is regarding a business or an individual. My first impression of Choice Home is not favorable. The technician was very knowledgeable and professional, but out in an embarrassing situation by this company. He arrived thinking he was here for water heater repair, when my claim was for the washer. I called in a second time to notify company of mistake. Second claim, again was sent as water heater repair. Finally, repair was made to washer water line valve; only to be told it was not covered. So, my first impression rates this company as poor and below expectations.

I put in a call to Choice Home Warranty on Thursday to repair a leaking kitchen faucet. Within an hour I received a call from Sage Plumbing. They made an appointment for Friday morning and even showed up early. When it was clear that my faucet couldn't be repaired they made a return time to come back so I could go purchase a new faucet. It was installed. I couldn't be happier. Sage Plumbing was efficient, professional and went out of their way to be helpful.

Still owe me 44.75 from last claim. When will that be paid. You never got anyone then told me to find my own vendor and you would paid less service call. Haven’t gotten paid or even a notice that you’re going to pay me.

Problem was fixed by an excellent electrician chosen by Choice. Honest and professional. Posted the claim online and the problem was fixed within 30 hours. In today’s or any day’s environment, that was excellent service. Thank you, Choice, glad I switched from American Home.

2nd problem with my furnace. Had nothing to do with the first. The main electric board had to be replaced. Vintage Air was dispatched to do the repair. The part was ordered and replaced. Everything is working just great. Just in time... It's going to be getting colder. Thank you CHW.

My air conditioner was not working properly when I came home on Thursday, October 28, 2021. My home was very, very hot inside. Immediately I submitted a claim through my home warranty company (Choice Home Warranty). CHW contracted Bennett & Sons Air Conditioning (Abdul) to come out and fix my a/c. The a/c technician came out Friday, October 29, 2021, diagnosed the problem (the compressor was no good), replaced the compressor, checked the entire a/c system, and now everything is fine. My house is starting to cool down now. I'm a very satisfied customer, thank you so much.

Terrible service. Every claim I have filed there is a problem. I cannot recall ever getting it done without a problem and now the technician has disappeared with my money! What else can happen... I am cold. This company and its technicians are never on the same page. And who suffers, THE CONSUMER. But you have taken my money every month for close to 6 years and counting. This has to stop.

I contacted Choice on 10/26/2021 at 8:30 PM, and the replacement/approval was scheduled for the next day, at 10:30 PM, on 10/27/2021 at 11:00 AM to 3:00 PM. The tech showed up at 2:20 PM and the job was approved and installed by 3:30 PM. The replacement disposal is of equal or better design.

I would this company to my friends and my family. The first year we had them they came out in a timely manner and fixed our AC issues. If we had questions they were able to answer them. I am confident that our home is in great hands with Choice Warranty.

First I was calling about roof leak, then mentioned that ice maker did not work well. I got a quick response about ice maker MINOR Problem ----- SO FAR NOTHING ABOUT LEAK IN ROOF IN KITCHEN. The messages said it could be a couple hours but roof leak is far more important!!! It became worse then slacked off as rain stopped, BUT I STILL NEED IT CHECKED AND FIXED.

The agent Frances was quick to think, friendly and related to intellectual humor, which is lacking in others nowadays. However, very informative and precise in your policy. He made me feel comfortable and trustworthy of your product. All you have to do is stand behind him. Thanks Francis, St. Frances is watching you!!!

The technician was very helpful and provided care instructions for my appliance. However, CHW did not replace my existing unit with a comparable model. I did not have to call and complain about my warranty request being denied. This service call went smoother than my last one.

Amazing turnaround time and resolution Always. Never had a bad experience with either Choice or its affiliate network of contractors. Also, the contractors are knowledgeable and provide good service. Either plumbing or electric I am happy to have selected Choice for my warranty.

Made a claim for Toilet blockage, etc., several weeks ago. And many Firms/Technicians (4) were assigned, with NO response. Finally a technician was assigned and they resolved the problem on Oct. 25, 2021. This was very frustrating, inconvenient, and a Huge waste of time. It should NOT take nearly three weeks to have the firm show up and complete the work. This seems to be a recurring issue with Choice (UNSAT), and I'm an efficient and paying customer. I will not allow this to happen again, going forward.

The recent repair that we had done on our refrigerator could not have gone more smoothly. From the efficiency and courtesy of the Choice Home Warranty agent to the professionalism and competence of the repairman—the entire experience could not have been better. We feel more confident than ever that we made the right decision when we signed up with CHW.

Extremely pleased!! Todd was wonderful and very nice and professional!! He was a great pleasure to speak with and easy to work with. He thoroughly explained the process and questions I had on coverages. Very happy and Thank you!!

Claim advocate was very open to hearing what I said and worked with me to get it partially covered. I had expected the whole problem to be covered but it was not. I appreciated the time they took to review my objection to my claim not being completely covered.

Response times are good. The settlement for the replacement dryer was a joke. First offer was about $350. After protest another and final offer of $575 which is half of what we had to give for a comparable dryer that was on clearance marked down from $1800.

Waiting for payment for the repairs. First, your repairman wouldn't soon enough to fix it for about a month and you said he would come 1 week earlier for extra money, so we found one that came the day we called and fixed it a 2 days as he had to order the part. He fixed it and I mailed the bill. Do I have to do that again, or how do I do it.

Problem with hot water dispenser that was built into the plumbing system when the house was built. It's leaking and Choice won't cover it. It's part of the plumbing system. Hard telling what else you won't cover. I hope I don't have another issue. Probably won't be renewing my policy with Choice.

This is 3rd day Choice Warranty is not able to find me a plumber. They are asking me to find a plumber who can diagnose the problem and go to your website. They don’t have time for this nonsense. Mean time I am still waiting for plumber. This is not right.

I have more than 5 years of experience with this company. They are prompt and reasonable charges. I want to stay with this company forever, I will recommend it to friends and family members. They are sending the technician at the earliest as possible.

My water heater claim still pending from the last 10 day. I talk to case manager Mr. Aaron ** but he did not listen my problem. I talk to the operator yesterday. She said she going to send my other case manager today.

Please stop calling folks- it is pretty irritating. Most individuals already know if they want to purchase a warranty or not- so there isn’t no amount of calling you can do to change their mind. 5 calls in 10 minutes is absurd.

The response was quick and taken care of right away! This is why I returned to this company after having to deal with another for a year due to sellers purchasing a warranty from a different company. Choice Home Warranty responds quickly and the deductible is lower than others. Very Happy with Choice Home Warranty!!!

I tried to present my claim by computer. I was ignored. So I called in. I did get the claim placed and the repair guy came out. He found that the wall plug was faulty. He was here for about 15 minutes and I got billed for a co-pay of $65. Little stuff that you should be covering. What am I paying for????

The Technician who came to my home was courteous, and after looking at my microwave and diagnosing the problem, and checking for the parts. He informed me, that because of the age they were no longer available. He told me someone would be getting in touch with me from Choice Home Warranty. So far, I am still waiting to hear from Choice.

My water heater was under warranty and there-by replaced by the manufacturer. I was denied the install cost of 1000.00 for some reason. I realized the tank was not in my contract but {water system} would seem to indicate that the hock up should be covered.

I was very pleased with the customer service from Michaels Plumbing NW LLC. They went above and beyond to help me, even after Choice Home Warranty denied my claim saying the shower knob breaking off due to the age of the plastic parts was not due to normal wear and tear. I will continue to use and highly recommend Michaels Plumbing NW LLC, but I do not recommend Choice home Warranty. I had to pay the deductible even though they did absolutely nothing to repair a covered item.

Very good service. The response time was very fast. The work was done very well. My system worked great after the work was done. This was a very good choice to use Choice Home Warranty. Will definitely recommend this company.

Steve ** with A&E service repair through Sears is the best service technician Choice Home Warranty has ever sent to my home. He was completely honest, personable and to the point. I would highly recommend him to anyone. He went above and beyond and I appreciate that.

Your customer support response of 5 days to schedule a call is too long. When u are faced with no hot water your process should be faster. The rationale for not honoring my claim is not based on facts for my case. **

Had a kitchen plumbing problem. Called Choice to put in a claim. Agent was very understanding and professional. Set me up an appointment in a timely manner. Very satisfied and would recommend to others. Third time I have had to use choice and they have not failed me yet.

Ronnie with XCalibur Air & Plumbing has been awesome during this claims process. He’s been very knowledgeable about the situation, transparent about the process and how long things will take, and overall just extremely helpful with getting my claim completed in a timely manner. I definitely recommend!

I purchased the plan around June time and I had my first claim on my electrical power was out in rooms in my home. I filed the claim with Choice around 9:30 AM and was fixed by 12 PM same day and the tech was great. Highly recommend. Could not be happier.

I placed a call on Tuesday evening received confirmation that a plumber would be out Friday evening. Plumber called me Thursday afternoon letting me know he was in the area and if it was OK to stop by, I approved so he stopped by and resolved the problem! VERY SATISFIED!

The technician diagnosed the issue with the Washer and follow-up repairs are scheduled for 11/6/2021. The problem is with the pump which is leaking. The technician was very professional and knew what to look for.

Everything was awesome! My tech was awesome. Very informative. He gave me information about the maintenance services they provide throughout the year. I was wondering about the fee. I thought you guys went back to $75 instead of $85. Please advise.

The tech came and indicated I needed a new seal around my freezer that was leaking. I get a determination from Choice that it is not covered because the seal was torn or detached. It was in no way torn or detached, but stretched due to condensation accumulating it the grove. I was denied my claim due to a false representation by the company. DO NOT USE THIS WARRANTY COMPANY. They try by all means not to pay valid claims that should be covered. I will be cancelling my warranty with them ASAP.

The tech said my dishwasher had to be replaced, Choice Home Warranty would only pay $246.00. A cheap dishwasher installed Runs around $400.00. I'm wondering if the warranty is worth paying for! I've had several claims and none resolved my problem, I had to pay out of my own pocket to get them repaired or replaced.

The technician done a good job replacing the pump which was bad on the wash machine. I also expressed concern that we have a vibration problem on the spin cycle. I do not feel like that issue was addressed properly. I think the counter weight or the shock absorber has issues when it’s on high spin cycle. Thank you for contacting me. Jim **

Realized we had no hot water at 7pm. Made a claim, Boyd Plumbing arrived the next day and hot water heater was fixed and providing hot water within 1 hour of their departure. Technicians were polite, professional and completed work quickly. We were very happy with the service.

When I called in to purchase my home warranty I felt the customer service representative was pushy in trying to get me to purchase extended coverage. The numerous calls & emails I received prior was also annoying. I received another call the day after to confirm information and offer another service for purchase.

I was extremely impressed by the technician’s etiquette and politeness. He was very helpful and spent time explaining how to take care of my pool. Very friendly and pleasant. I will recommend Choice Home Warranty to all my family and friends.

The leak under my sink was not covered. I have had your coverage since 2016 and have used my warranty coverage 1 time. I paid in advance and expected my plumbing problem to be covered and resolved by my 5 year warranty company. It wasn’t!

Great plumber. Great customer service. Once I was able to make an appointment, I had to call three times and no one ever called back. I had to call as if I wanted to be a new customer before I received any type of action. That part needs a lot of work.

Choice Home is very good company, accurate and quicks answer. I highly recommend this company. I called about an issue and is been resolve. They suppose to call me back. I expect to be resolve on time. They been very helpful.

The plumber is highly professional, effective, skilled, and dedicated to solving all plumbing problems. The plumber was on time, hardworking, and has strong communication and technical skills. I highly recommend the plumber for residential and commercial customers in Virginia, the District of Columbia, and Maryland.

Spoke with Abe today after filling out an online form. He was very helpful. I'm referring a friend because she is also interested in purchasing a home warranty. As a Realtor, I've recommended considering purchasing a home warranty to prospective buyers.

I made my claim in the morning and received notice from the technician that afternoon to set up an appointment that evening. The tech came and repaired the problem the same day. The electrical tech was very knowledgeable and professional.