Choice Home Warranty Reviews

The technician was great and appeared quite knowledgeable and helpful; my dissatisfaction is with Choice denial of the request to correct the problem; I understand my responsibility to change lightbulbs but these are not ordinary light bulbs. I am 76 years old and unable to figure out how to remove and replace these bulbs. They are very complex; I paid almost $2000 for this contract and you disapprove a $170 repair. Ridiculous!

Had to wait 3 days in the winter cold as my furnace did not work. When I expressed my extreme dissatisfaction and spoke to a supervisor I was told my only other option was to hire an independent contractor to which I would have to pay all costs up front, have the tech take pics at which time the claim would be reviewed and if approved I would have to wait 30 yes 30 days for a reimbursement. Your system is FLAWED.

Wayne from A&E arrived on time, after inspecting my refrigerator, he determined that he had to order parts. He was very courteous as was his trainee. As my refrigerator is only 7 years old I hope the parts are available

My washer got broken and they were very responsive and professional. The technician noted what needed to be repaired and the next day the company sent me an email that they recommended and approved replacement. It is worth having a home warranty and I’m happy with their customer care.

They recognized the problem immediately. They were professional in their duties. I was originally advised it may be the compressor but it was the fan. They had to replace the water line because of the faulty fan. I just want to give them an A rating for their service.

Three week wait - One no show. I’ve had two requests. Clothes dryer and heating system malfunction - no heat. Let’s start with the heating system. It took two weeks to get someone to service the heat. It’s winter, so some sense of urgency would be nice. CHW stated they are having trouble finding a company. We live 25 miles from Charlotte! They will reimburse me if I want to get my own repair person.

The sales rep was so good giving me the discounts. He gave me such a good deal. They took 400 and some dollars on my credit card for three different payments and I'm paid up for 3 years. However, I've called several times as I want them to send me a contract so I know what is covered and if I have an account number that I have to give when I call. I haven't received it and I have already called twice. I left the guy who signed me up several messages and he never called me back.

Renewed my plan with the company and still wondering why. The last repair by the plumber was good, no complain. Professional service. My previous repair for my kitchen light that did not work was decline. The repairman told me that the ballast had to be replaced. When I spoke with a case manager he said they were replacing the bulbs and that was not covered. I had to pay another repairman to get the whole light system replaced when the claim was denied. I don't think that was justified as it was not the bulb that was replaced but I had to get the light system replaced. Was not a happy customer as I think this claim should have been honored as it was not changing bulbs but the whole system.

Unfortunately, the contractor selected to do the job turned out to be unscrupulous and quite immoral at best. Be Relieved Heating and Air Conditioning, Company selected by Choice Home Warranty turned out to be unscrupulous in billing and service. I was charged $2385, for out-of-pocket expenses to have my AC condenser replaced under warranty.

We were told we had to wait 30 days before we could claim any work to be done on our new policy. Finally, when our policy went into affect, we called in the microwave problem. It is a built-in, "the only type they cover, as we were told." Both the technician & us were perplexed when a late answer came back that "it was preexisting." No mention of that at the time of purchase. Now both the repair shop & us customers are wondering, how long is the waiting period really; it must be more than the 30 days we were told. I guess everything would be preexisting on day one, so how long before the warranty we paid for really applies? I have not gotten an answer on this. Long story short, the repair shop gave us a deal on fixing it, & took the time to understand our dilemma. We still paid out of pocket on our first claim, however.

I had water leaking into the refrigerator compartment, so I filled out a claims form online and couple hours later I was approved and a company texted me with information of the company and technician came out the following day. The technician was great and fixed the problem and that definitely made me happy. The people kept me informed throughout the whole process times and who would be here. Very professional man and no mess left behind. I’m certainly happy with CHOICE HOME WARRANTY.

I had some problems with my toilet running and the faucet in the kitchen was leaking. I called Choice and made an appointment. The guy came out and charged me $65 to tell me that the warranty was gonna turn me down because these are all pre-existing conditions. I understand that, but my house is 22 years old so everything that I would have fixed would be a pre-existing condition. So I don't understand the whole thing. I called Choice and they got some woman from I don't know what department. She said it was not covered because it was a pre-existing condition. That's why I canceled the whole thing. Also, they were rude and the whole thing was just nasty. I paid Choice but none of the contracts start until after a month, so I waited until after the month to make the service call. But that never happened with American Home Shield. The only thing that happened with American Home Shield was when I used them, they started raising up my rates.

The first rep told me what the initial price was and said "You can get a better deal." He started giving me all these numbers and asked me, "Does that sound good?". I said, "Yeah" and he asks for my credit card number. I didn't realize he was going to use the card for the full six years. After he told me that, I said, "No. I'm a senior citizen and I can't afford $2500." He then said, "How about if you just think about it?" I said, "Fine, I'll think about it and I'll call you back tomorrow and cancel it."

We had a leaky toilet. The claim experience was good but everybody was busy. This was an emergency. Other than that, they worked it out and made sure the contractor got here. The tech was a good guy and he resolved the problem.

I had them in the past and service could have been a little better. They took so long to get someone to do repairs. Recently, I signed up at the beginning of the month but I haven't gotten my card and information from them. With them, in case something breaks down, I'm covered one way or another.

I got two cases with Choice, one was resolved and one is still ongoing. The first experience was okay. The second one is not so much because they only cover so much of the repair. That's my only downfall. I was under the assumption a lot would be covered underneath the warranty, but I'm finding out that a lot of stuff isn't covered as far as work being done or what's not covered and what is considered a liability. I have a hole in my ceiling and I can't get it done properly because it takes two days for something like that to be repaired with spackling. So I was denied on a lot of stuff because of it.

The claims submission process was easy. Calling it in was great but they haven't sent anybody yet. It's been a month and they couldn't find anybody. I called people around town and found somebody.

I had talked to two warranty companies and I was very upset with the way I was treated. I talked with Choice and I was very satisfied with them.

The salesman was really good but I'm not happy with them. My garage door opener's arm broke off at the door. Then I was told that the warranty doesn't cover the door. It just covers the motor. I paid $300. I should have known the warranty didn't cover the actual garage door.

I have one claim for a water heater which is still in process. The contractor has yet to finish the repair. I sent them a text today trying to resolve but still I have no response. The only thing that's wrong with it is that it had turned off so I had to reignite the pilot. But I needed that part and I can't get it unless I get it from the company.

At first, I was discouraged because I needed to file a claim and they were making me jump through a bunch of hoops. The service provider had told them I needed a garage door opener. They tried to find a loophole to not have to take care of it for me. I got the feeling they were trying to get away with not having to pay my claim. They told me flat out that it wasn't going to be covered. The tech had to come back twice for the same reason and after the second time, they were gonna have him come back again. That's when I got very vocal and said he should not have to come back again. The tech had to repeatedly call them and tell them it's not working. Finally, they agreed they would cover it. If I had not been persistent, they would not have covered it. But they eventually paid for it so I was happy.

The rep was very nice and they did not push me. I said to the rep, "Tell me what you have and who you use here." She told me and I told her to let me give it some thought. She said, "You got my number if you wanna call me back, or I'll call you back." I liked that they use local people. The price was 1,400 and something dollars I said it was pretty steep. The rep said "I can divide it up in three months in equal payments." And I said, "Okay."

When I decided to sign with them, they tried to pressure me into doing a three-year plan because it would be cheaper. That was a pain. Also, since I signed up, I haven't received any paperwork stating what my coverage and deductibles are.

I got called by my electric company which takes care of my water bill and said I used 8,000 gallons of water. Choice sent a plumber who found there was something with my toilet. I also needed a new kitchen light and a new ballast. They put that on. Now, they're coming to repair my dishwasher. I've had very good experiences with the techs and I like Choice as my warranty.

I'm waiting on somebody to get back to me as far as fixing my microwave. The tech came but I haven't heard anything back from him. It has been two weeks.

The service is decent. But I wish I had less than a $75 deductible. I had an overhead shower that was not running. The tech showed me the switch I had to switch. It's different. I had to switch it up and turn on the water and the overhead shower would flow. That was $75.

Choice has replaced my garage door opener for me. But I had an experience with them that I was not happy about. I found that my toilet bowl was cracked and my back door was leaking. I filed a claim on my toilet bowl and then, I didn't know if they would cover the situation with my back door. So, I was trying to find a way to file a claim. I called them because I couldn't figure out what I was trying to file a claim on and every time I do it in the system, it kept coming up with plumbing. I kept telling the lady that water was coming through my back door and that there are no pipes there. She told me it wasn't going to be covered because the issue was just a back door. I found out it had something to do with the roof and they don't cover that. It was very frustrating. She was hard to understand. So, I called my homeowner's insurance. Also, Choice ended up not covering my toilet and I ended up having to replace it.

I've used Choice once so far and it was a very pleasant experience. I had a dryer repair and the technician gave me a three-hour time period that he would be here. He called me 15 minutes before he was going to arrive. He diagnosed the issue quickly and said he had to order the part. He gave me a date when he would be back. He came back and did the repair. Choice saves me money on repairs overall. There's a copay of $65 but it would have cost me more to do the repair if I just paid out of pocket.

I like them a lot. They were really helpful. They really explained everything clearly and much better than any of the other companies did. They gave me everything I asked for and a little bit more. They're very good at what they do.

I have a furnace problem and they told me to call my local service people because they didn't have anybody in this area. I've done that and it happened to be the same service people I used once before. There was only a $90 fee but I did not turn it in. But the person I talked to answered everything I asked. He stuck through his little program that he had in front of him. I'm happy with them so far. It was all handled in a timely fashion.

My agent was courteous and called back as requested at a more convenient time. Process was easy and satisfying. I got a complete explanation of my options and pricing tailored to my budget needs. I also like they are available 24/7.

Seven days without a working dryer is too long. I expect more timely attention with my warranty claims. Can you please have more technicians readily available? I did call the technician for an earlier service date, however, could not be accommodated.

Signing up for a home warranty was very easy and the agent was very knowledgeable and helpful. The agent answered all my questions and help to put my mind at ease. I would definitely recommend Choice Home Warranty to others.

Repair to dryer was more than policy allowed. Check is being sent to me for either toward a new one or for the cost of repair. Could/should have been more but I'm happy with the company based on previous service.

Overall great experience. My plumber technician was scheduled to come day later but reached out to me day before and had taken care of the issue immediately in very short time. Very clean and removed all debris. Overall very very happy that problem was solved in timely manner.

My experience with Choice was very good so far. The Customer Service person that took my call was very helpful. She answered all my questions, was very clear in her responses and set up my appliance repair appointment. She also helped me with my obligations to the repair person (co-pay, etc).

Updated on 02/12/2023: I was set up for my first use of CHW. The plumber showed up on time and submitted the required info. He was given the go ahead to make repairs on 2 of the 3 problems, but a few minutes later he was told that the problems were not covered. I called customer service and after a 15 minute conversation I kept getting the same response, it was not covered. I was transferred to another department and spoke to Daisy, who was GREAT and settled the problem and I had a new date set for the problems to be corrected.

The service was great, every question was thoroughly explained. It was like talking to a friend, she was the best customer service representative I've ever talked to. Ana went over both of the plans and what was covered inside and out and the price of them and which was best for me.

The person I talked with was very friendly and very informative. I would definitely recommend Choice to my friends. I wanted to know about the company, especially after I heard the price. I was informed you were #1. Looking forward to reading more about you!!

The repairman was great; diagnosed the problem quickly, and told us how to keep it from happening again. We're very pleased with the solution, and thankful for Choice warranty. It is good to have a working dishwasher without any leaks. Problem solved.

Just purchased home warranty. The gentleman I talk to was very professional and explained everything so that I knew what I was buying and it was exactly what I was looking for and at a good price. Would recommend them to my friends and family.

Choice Warranty has a wonderful contract in my area with Sears. Once I went on line and made my claim Choice scheduled me an appointment to have my repair done the very next day. The technician had to reschedule but he was very efficient in letting me know when he would be able to reschedule. Sears Technician ID #** made my repair. He was very professional and well organized. Thank you Choice Warranty.

Positive: A technician sent an email within 24 hours. On time for his appointment, very courteous while here, answered any questions I had and resolved our problem. Negative: Your ads always have people say they've had their problem fixed the same or next day. We've never experienced that quick reaction. Our appointments, although contacted by email within 24 hrs to set up the appointment, the actual appointments have always been set up for 4 or 5 days later... It would be nice when a person has an appliance problem it would be fixed within 48 hours max.

I have never had an agent explain to me and my wife in detail the services they had to offer. The price was more than fair and the Account Manager had both poise and patience! I didn't feel pressured. Just informed. Can't wait to see the service in action.

Was helped on my call for a new claim, she was very professional and got all my information. Of course it was a recording but it was clear and thorough and it did its work. So far my experience with Choice have been very good, no complaints at all, but of course I haven’t had a appliance that has to be replaced! That’s when a problem begins!

The repairman who came to look at our pool gave us his thought of what he thought our problem was. He was correct. But, he didn't really look or test anything else and I would have appreciated further review of our pool. We were "lucky" that he got it right & didn't have to call him back out.

Placed a claim and received a quick response to find a provider. The provider was assigned and arrived in a timely manner. Diagnosed problem, ordered parts to be sent to my address. Provider will return to repair my item. Provider was knowledgeable and professional.. Pleased with service.

Alex the HVAC technician from Quality Ambient, LLC was very professional and courteous. He installed a pump to my HVAC system and took the time to explain the process. He cleaned up the area when the job was completed. I was very pleased with the service and Choice quick response on my need to have my HVAC fixed as I had not heat and the temperatures were in the low 30s.

Very pleased. TECH WAS VERY GOOD AND NEW INSTALL WAS COMPLETED IN A TIMELY FASHION. Would recommend to everyone I know. Installers were very good as well and cleaned up afterwards, Still waiting for heat strips to be installed. Waiting for a call back.

Experience quite good. I spoke to Maurice, and he was extremely helpful. He took the time to explaining the various plans and introduced me to the Veteran's plan which allowed me to save a bit of money. I cannot comment on the services which have been advertised because I have not used them. Hopefully they will be as good as advertised.

Tim is a great salesperson. He described in details the covered items, which is a lot for the money. He gave us a great discount to make us comfortable with the monthly charges. Thank you Tim! I know Michael and I will be happy with our new plan.

Todd was great. Honest about my situation and understood that I just brought the house so running to order a new HVAC would be difficult. He provided my options without being pushy. He was patient and informative. I will consider using the company when getting my new HVAC system because I don't think it will be an overwhelming process.

I ended up canceling our first claim, was able to get it done by a nephew. I was impressed with the speed and courtesy that you showed for our problem.. Will recommend you to family and friends and look forward to using you.

Had already had a Home Warranty with another company decided to go with Choice Home Warranty. A co-worker also told me about you. Little bit better price than what I was previously paying. Hope to get good service from you when and if I need it.

Hot water was repaired. It was discovered that the showerhead was not working. The salesman (Eric) said someone would come to install the showerhead. I am still waiting. I have not heard anything from the company and don’t know how to contact them.

Found problem in 5 minutes.... Prob something that I should have been able to fix myself but he kept looking.. Found something someone else had not fixed so took care of that. Don't know what else to say, was a really nice guy.

I've been having furnace problems and my furnace quit on a Thursday night. At 3:30 in the morning I got up and I placed the complaint online with Choice Home Warranty. The very next morning my representative called me and not long after that the heating and air person called me to schedule a time. They got in here at my earliest convenience, knew what they were doing, told me what was wrong with the furnace, said he'd have to order the part and he would be back but he did get my furnace working for me before he left.

I will recommend Choice Warranty, for the excellent service I have received. Choice has provided me with great timely response when work order is entered and professional companies and technicians. Professional technicians are polite, answering any questions that I have concerns. They keep me informed on exactly what the issue they working on.

Jeff was very professional and helpful, and Jeff was able to give me the best offer that he could. He made sure that I understood everything. I would definitely recommend Choice Warranty to any new homeowner, friend or family member.

I am happy that my appliance is being replaced, however, I am not happy that I still have to pay $85-$100 in order to have it installed. I still have not received my a certificate to replace it and hopefully it will come soon to my email.

Because of getting no CHW service on 2 previous claims, we thought they weren't sending us anyone for this 3rd claim so after waiting a bit, my husband had someone fix the garage door. Then CHW sent an appointment, which we had to cancel.

Needed to fix the washer, it wasn't draining water out. Thanks to the tech. He did a great job ordering the parts and come back and fixed it. Now is working good. After replacing the old part with the new parts.

This warranty and warranty company is fake and deceptive. Although the technician THIS time (this is my second claim for the same issue because the first tech lied and said he would bring the part back later but never showed up again), the company’s rate of paying claims is low and their denial of claims very high. The listed item says all parts and components. But the company denied the claim saying it’s not under normal wear and tear. How does a component wear out and it not be normal when it’s not something a person could ever get to to damage it.

In the process of trying to understand the different coverages the fast talking person kept saying it’s a great deal which I agree it is but not in my budget BUT then he charged my card and said, "That’s what you wanted." I said NO. He proceeds to transfer me to Resolution Team and says good luck in getting the charge reversed? What kind of business is this?

James was extremely helpful and clear in answering any of my questions. Much easier to work with than other companies I have spoken with and the coverage and price is excellent. Looking forward to using their services, quite pleased with the application process.

I contacted this firm with questions about their services for Veteran Homeowners. I was very pleased with the answers they gave me. I just recently purchased my home and buying the home with every appliance that was in the residence. It scares me, but now know that my entire home is completely covered, I can do what I have do at work and just having peace of mind that my family can just make a phone call, and everything is covered.

Great Customer Service. I would definitely recommend Choice Home warranty to my friends and family. Speedy service and easy communication make this company an outstanding Choice for your home warranty needs. Highly recommend to anyone who owns a home. Get yours today.

New request. Customer service knowledgeable about their job and how it related to my request;. Gave complete answers that would help them resolve issues and asked relative questions as to emit unanswered questions the customer did not think about. They made sure that the information decided upon was correct by repeating the what was agreed upon and gave way to additional information or more needed work.

Reported garbage disposal leaking on a Sun.; audio text response took my request (after navigating 'acceptable' pronunciation issue). By 9 pm, had app't. for next day Mon. + confirmation call from tech. Next day arrived two hours early; good thing I was organized.

A friend of mine recommended. I initially signed up online and was quoted a price. Then I called and received a discounted price (which is always nice). The gentleman that I spoke with was extremely polite and helpful in addressing my inquiries. I’m looking forward to the continued experience.

It was easy to make arrangements to have our air conditioning repair and a came out on time and fixed it the same day and the technicians were very courteous and knowledgeable about our air conditioner. Will be happy to recommend Choice Home Warranty to all of our friends and family.

Choice Home Warranty scheduled the appointment time. I waited for the technician from Desert Rain Plumbing to arrive. A complete "No show". I contacted Desert Rain. I was informed that the warranty company does not schedule their appointments, therefore, they had to reschedule to an additional date & time. Two days later to be exact. Half of day from work was wasted on Monday, and another half a day from work was wasted on Wednesday. Completely dissatisfied.

Very quick response times, and very helpful employees. I worked with Shemar **, and he broke everything down for me and offered great customer service! We just bought our first home, so this was our first time needing a home warranty and he made sure we knew exactly what we would be getting and want very helpful in finding us a perfect match for a plan!

Jose was very polite, he listened to what I had to say, while I explained, the situation, that I was experiencing in my home. I was very pleased that Jose was able to help me. Jose is a great asset to Choice. All my issues was resolved. Thank you.

I had to use the reimbursement method to resolve my claim which I really didn't mind; But considering that I had a water leak it took your claims department too long to offer that option. I did not like speaking to people who cannot speak English and offered only the standard response to my situation. I had to absolutely insist on speaking with a Supervisor. However once I was finally forwarded to a Supervisor (Eric) things got resolved and he was very helpful. Hopefully my reimbursement will be processed in a timely manner.

In just a few hours I went from a dryer that broke to claim to technician assignment. Gayle contacted me and was able to come the next day. He had the part on the truck and I was back in business in about 30 minutes. Thank you Choice and Gayle!

My refrigerator stopped Freezing, filed claim was compensated, I was able to buy a new refrigerator. Now I have a claim for my microwave Door. The hinges are broken. I have chose the reimbursement, I will have the Microwave looked at and report my findings to the company.

I was very happy with the service received by Adam ** from Property Service Professionals (PSP). I would highly recommend them and want to continue working with Adam. The first appointment didn’t work out due to scheduling conflicts for both of us. The rescheduling was fine.

It’s not you directly. But those that represent in the field are not the best. Plus on you is you not replacing with like items. You replace with cheap plastic parts. Plus you double charge if access is needed in a wall. One contractor for plumbing fix than another for the wall fix. But your direct customer service is excellent..

Mr. ** text me on Saturday night at 6:30pm informing me that the parts had came early. I didn’t see the text until 8::00am Sunday morning. I responded with yes. He arrived at my home at 9:30 am. And took care of my oven.

I am very pleased with Choice Home Warranty's attention to their customer. I don't get a runaround. They respond quickly to my claims. Thank you, Choice Home Warranty! My appointment is set up already, and I just submitted the claim a few minutes ago. What more could I ask?

I signed with Choice Home Warranty because I was surprised how friendly they are! They answered all my questions and anxieties before signing up. I would easily recommend this business to my friends if by chance they are looking for such services.

We called for a repair on the water heater. They made an appointment immediately. The company then called and had an opening a day earlier and asked if they could come. The tech provided 10+ service. The service was amazing by both Choice and the plumbing company. The Plumbing Tech was amazing!

He was very helpful to explain what would happen. But I have an emergency and they are not coming until Thur. When I called Sunday 1/21/23. My food can spoil before they get there. I also had an electrical problem that also needs to addressed.

Great service. The guy was efficient and professional. If there was an issue, he communicated that to me. I never felt like I was not getting the highest quality of work. He was also neat and tidied up when he was done with his work area.

The technician was fantastic! He was extremely knowledgeable, professional, and skilled. He did a great job re-keying our doors. He couldn’t have been a nicer person, which made the experience all the better. The main door lock was broken which took time and skill to repair. He obviously had many years of experience and was able to explain in detail what would need to be done. I would highly recommend A1 Locks!

Demain, my repair guy, stayed for 3 hours to properly diagnose and fix my A/C unit. Very dedicated and methodical in diagnosing the problem. Just had another company look at the unit. They said it couldn't be fixed. I'll be switching to this company as my regular A/C maintenance people.

When I submitted a new claim for an electrical problem the service CHW provided was fast & good. The service company repair person came out quickly and figured out what was wrong and fixed it very quickly. I would strongly recommend CHW to any of our friends who need help.

Shawn was very helpful. I have been comparing different home warranty packages and he was very experienced in answering all my questions. He helped me to get into a plan that is very affordable for me. This is my first time with Choice and I'm hoping I have good a good experience with the tech if I ever have to call them.

Wonderful technician. He was courteous and got his job done quickly. He cleaned up cleaner than he found it. Wonderful service. I have his card and will recommend him to friends. Please pass this on to his boss. Also the choice warranty has stood by the new disposal. It’s hard waiting but usually it’s only a day or two.

We had a leak under the sink. Looked like it was from the water filter. Assigned a tech the next day. Choice would not replace the water filter. Why send out a tech then? We could have just went forward on our own without the service call.

Highly recommend by my brother in law who is a new customer. I asked for the same deal and it was honored and my brother got free 3 months gift. A quick response. Correct information given. Friendly service. Called back for follow up questions. Happy with the deal. Will refer to other family and friends.

Eddie arrived on time, assessed the situation, got the right part from his vehicle, and installed it. He was very friendly and extremely professional and knowledgeable, I wish that all repairmen had his demeanor and professional technical knowledge? Well done!!

Have put in a couple of claims and Choice Home Warranty has handled them with care and efficiency so I'm happy with the service we receive. The techs they have put us in touch with have been knowledgeable and friendly. So would definitely refer them to others.

I had to find a plumber to repair/replaced my Flushmate in my commode that stopped working. I filed a claim with your company and your company would/or could not find a plumber for me. I waited two days without being able to use my toilet. I paid in full a policy to do that work for me. Now, I am told that I would not be reimbursed for my $642 for the repairs done by the plumber. This is the second time I have had an issue with your company finding a contractor for me. I was not giving your company any stars. 5 Stars goes to the plumber that came out to do the work. Nates Plumbing Company gets the 5 Stars not you...I am requesting that your company refund me my money back from this policy.

Mr. ** was prompt, very experienced, and professional. He called back and set the appointment that was 30 minute range not four hours range. Once arrived, he found the issue with water leak under the kitchen sink right away and fixed it. I will definitely call him again.

My furnace had flashed an error code and I was informed by an HVAC company the furnace was in need of major repairs. I wanted a second opinion and was pleasantly surprised at the ease of scheduling a maintenance call thru Choice Warranty to check the issue. The technician was very helpful! He explained the situation, tested the unit in various ways, replaced two failing switches that were and showed me how to recognize if the furnace actually had serious problems. Highly Recommend Choice Warranty!

After a missing the original appointment on Wednesday afternoon, we were able to have him come on Friday evening. He was very nice and went right to the task. It took a little warm, but he found the problem and it was fixed to our satisfaction. Thank you.

He called to verify appointment and changed it to meet my schedule. He called when he was on his way and I let him know I got stuck in traffic. He waited about 10 minutes at my house for me. The problem was quickly diagnosed and fixed. Good experience!

To be short and sweet, you definitely need live agents. It is so difficult to speak to a robot. I was most happy with my service technician. It should not take 2 weeks to make the necessary repairs. My issue was with my washer. Fortunately, I do not have a houseful of kids to do laundry for. You should reimburse funds needed to go to a laundromat. I guess I'm saying you need to be more personal with your customer service. It may cost you more but you would reap the benefits.

Santana with Arkitos AC & Heating was great. He showed up and figured out right away what the issue with my AC was. He fixed it and it was working right away. I would totally recommend this company for repairs on your AC and heating.

I am so happy and at peace to have Choice Home Warranty! It is so nice to know when you need help they are there for you and find the best technician to either fix or replace your item. I recommend their service to anyone. You will not be sorry.

We were having a problem with our Dishwasher not working. We sent in a request and we had someone out to the house in about 3 days. The Nice gentleman told me that we were not getting and power to it and he could not do anything else. So Choice Warranty is sending an Electrician out at no charge to us. We really like this Company! Thank you!

I have had Home Owners insurance since I purchased my home 3 years ago and I used my old company a few times but Choice has made it the process so much better and easier than I could ever imagine. It's easy to make claims and they schedule you within a day. Most of appointments have been within 5 days and if I call the service technician they have been able to schedule me in earlier. So far I would truly recommend this company; they have been great.

Absolutely wonderful person. Explained what the issue was and how it was repaired. Was knowledgeable about the issue. Provided some education about how the thermostat worked and gave great suggestion about airing out the home. Definite keeper, great employee and face of the company. I was impressed.

We were not sure about who to choose for a home warranty but Ryan helped clear up our doubts and answered all our questions to our satisfaction. Thank You. I can't think of anything else to say except I hope we have a better experience with you than we had previously with our other home warranty.

Faucets replaced was OK. Technician that did work was knowledgeable and efficient. Would recommend Choice Home Warranty to other friends and family members. My experience with choice home warranty has been great so far or I should say has been as good as to be expected. So far no complaints. In others words my service has been timely. The technicians have been on time and came as scheduled or called to say they are on their way.

I had a great customer service experience: to include, but not limited to presentation (timely), communication (open dialogue), and completion (more than one service). Not only what was said or done, but How I "felt" about the visit. Thank you.

The technician who came to check the Microwave oven and repair or replace it was, professional, polite, had the knowledge of the job he was doing. The tech called and told he is coming over, in about an hour or so. He was at another house.

I called today at 10.18 to get my kitchen stove repaired, 3 of the burners are not turning on, there is something wrong with the knobs, I think. At 10.24 I received an Email that a Repair person will be here Monday between 9 and 3 to take care of it.

At this juncture, I have had an opportunity to use CHOICE Home Warranty; however, the sales portion of acquisition was excellent. More to come after I have an opportunity to use CHOICE Home Warranty. Then I will offer another review, and I am certain it will be positive.

Well, I just enrolled in their program and have not tried them yet with any repair request. However, even this experience is very positive and confidence inspiring. The changes to the coverage was instantaneous. I got a discount even without requesting for one.

I was extremely pleased with our technician, Cliff, who has come before for other appliances. He is so nice, to the point, gets his work done and goes on about his business. It's always a pleasure to see him because I know he understands the problems and will act quickly.

The whole process was easy and painless. I wish every claim experience would be as pleasant. The reason I chose this home warranty was the helpful and up front attitude of the agent. I didn't compare shop because of that reason. Thanks.

I called for repair and got an appointment quickly. Frank my technician contacted me with his arrival time. He was friendly, courteous and solved the problem. He offered me a service to clean the coils on my fridge. It was worth every penny. He did a great job. I could have never been able to clean it that good. Thanks Frank. Good job from start to finish.

According you tech there was no problem? He said that we have a heat pump but he only checked the outside. He did not check the heat pump Inside the house. I believe he should have checked the heat pump Inside the house. Hopefully it will be okay.

The Swift Appliance repair technician was professional in appearance, polite and called in advance to let us know his arrival time. He arrived on time, diagnosed the problem quickly and indicated a new part would be ordered and installed within a few days. I'm very pleased.

Great company. Very quick response. Fixed the problem right away. Would recommend to anyone who has a home. Repairman was nice and polite. Had a different co before. This one is the best! Glad I have this company for all my service needs.

Phelx was the one we talked to, asked him to cancel. He gave me a hard time, took 5 mins before he would say he would cancel about the whole thing. Was told on the phone leach beds were covered, get the plan and it said no.

This was one of the worst experiences I’ve had with customer service ever. The technician was pleasant to work with. CHW felt like the issue. We have a family of 6 we have no hot water. Our water heater is under warranty both by CHW and manufacturer. Technician was ready to do the work but couldn’t get approval from CHW. CHW was asking for a report which I don’t have and was never given. The technician sent the report through his portal and is also waiting to hear back from CHW. I was in communication with CHW but they simply kept asking for a report I don’t have. And they kept replying the same way. I let them know I had no inspection report and the technician had already submitted his report. They however 3 different times replied, "Please upload inspection report." And never addressed my actual comments. It was super frustrating. And honestly made me feel like I was just getting run around.

The company sent out was great. However, if you want me to rate Choice Home warranty company, then I give it a ZERO! They do not honor their policy limits as has been my experience, so would I recommend, the answer is a big NO!

The person helping us was very helpful and understood when I explained I could not purchase a new washer with the dollar amount the company was allowing so he did what he could to get it increased a little.

My gas water heater pilot light went off. I tried to light same with no success. Call Choice and set-up a service call. The only problem I have is the length of response to my problem. I called in problem on 1/11/23, I didn't get a response to service until 1/12/23, and worst was it was scheduled for 1/16/23. This is (5) days to actually accomplish the service, too long a delay.

Great service! Claims were resolved and fixed the following day. I was very pleased with the technician who came to do my AC repair. He came on time, fixed the problem quickly, answered my questions. He left a receipt and I was able to go about my day! Highly recommended!

Call was able to put in my claim quickly. Company called me to schedule appointment. Technician Brandon came out, was very friendly and knowledgeable. Answered all my questions. Did thoroughly check on my gas furnace and was able to detect the problem and order the part.

Henshaw was the BEST ever! Tech was so, passionate, professional and wonderful. They explained everything... Communication was great. They were very helpful. Had my system back up and working better than ever. Great Great Great. Loved the experience. So thankful for them. I would recommend them anytime to anyone. Very impressed. Prompt. Kind. Helpful. Excellent. Super. Fantastic. Great. loved them.

The technician does Choice Home Warranty sent to my home was very good, got the problem so fast and I will recommend him to anyone of my friends. It's only one little problem that I have and that he forgot to email me my payment but I'm quite sure he'll send it to my email. It was only $85. I do love receipts so thank you charge someone for sending such a good technician. Nice time and friendly.

It was made aware to me that there is a high cost on my part for everything that I thought was to be a no cost addition to my repairs. Both plumbing projects came out to total $800.00. Which I feel in having a home warranty is excessive. After my $65.00 payment for each event the warranty should have picked up the rest. It’s like paying regular fees with the addition of my paying for the home warranty itself.

HM Appliances was very pleasant and professional. The technician, Sam was very knowledgeable and fixed the ice maker on my refrigerator without delays once he diagnosed and replaced the part on my ice maker. After the repairs to my ice maker, I can now enjoy using my ice maker again. I plan on referring HM Appliances to my friends and family.

I am not impressed with CHW at all. I’ve ordered and have worked with several home warranty companies in the past and this is the first time I have used CHW. They came with my personal home when I purchased it. As a top producing Real Estate agent I would NOT recommend them to any of my clients. In fact, home warranties came up in a meeting and my brokerage has also heard several complaints about them and also would not recommend them as well. Unfortunately, my warranty came with the house and will be moving to another company after it expires.

Repair was completed in a timely manner. The plumber was polite, arrived on time and knew immediately what the problem was. It was a pleasant experience. Choice Home Warranty lived up to my expectations and I would highly recommend them.

After running water in the sink upstairs I went to the basement for something and noticed water coming up from the laundry room drain and it wasn't draining back down. I opened a claim with my home warranty company, Choice Home Warranty, and they told me they would email me information on the company and time they would be there as soon as they were able to schedule someone. Didn't hear anything until evening when I got an email giving me the option of scheduling my own repair and be reimbursed minus my fixed payment required. I contacted a local company who had someone there in a couple of hours and removed the clog. When I received my invoice from plumbing company I uploaded it to Choice and shortly afterward they approved my repayment and a check is scheduled to be sent. Everything went smoothly and I am impressed by their option of getting the repairman myself. I am very happy with the way everything was handled.

We’ve use American Home Shield for YEARS and am so glad I found Choice. I’m saving more than $20 a month and if we need to use it, we’ll be paying $25 on the service call too! Signing up was also fast and easy.

We had contacted our local appliance service company who informed us that they worked with Choice Warranty. They were able to be at our house in 3 days. We contacted Choice and gave them the info. Choice however refused to work with them and assigned a Sears service person more than a week out. We did not understand this or appreciate the extended time before service was provided.

I spoke to 2 different agents and both had the same deal and good for my family. I do believe CHOICE has the best products. We have had home warranty for 20 years and we changed and upgraded our plan.

This was normal. First one scheduled didn’t show up. Didn’t call. Had to call and get someone else. Not enough oversight on who they use. The young man who finally took care of the prob with the oven was pleasant and efficient

We purchased this program a few months ago and have found the response to be timely and staff always courteous. Service calls have resolved our issues, even when it took multiple visits, everything was done professionally, until issue resolved. Would definitely recommend to homeowners.

Technician was courteous, knowledgeable and did a professional job plus shared tips on how to better maintain the unit and improve the thermostat control settings. He called prior to arrival, followed instructions for accessing the gate. Thanks for expediting the service. Good job!

Too much automation. There should be an option to speak to someone before channeling us to complete a claim. Similarly, when a contractor does a good job, the default is to review Choice Warranty, not the contractor. Therefore, no mechanism to review the contractor. This needs to be separated. Choice should not be blamed or get credit for the contractor.

Quick response to my claim to have repairs to fix microwave. Repairman was very knowledgeable and helpful with explaining how what repairs were taken place and allowed me to watch him do his repairs. I would recommend Andy ** from Bethel Tech Services to any home warranty company.

Our washer stopped draining one afternoon so that evening I placed a claim with CHW. They came out the very next day. Part was on the truck so the repair was completed. Happy with the work, time frame & $60 co-pay cost.

I put a claim in on 1-16-2023. My garbage disposal was leaking. A technician from Truflo Plumbing was out on 1-18-2023. He said it could not be fixed and installed a new one. I am happy with the speed of taking care of the claim. I am happy with the quality work done by Truflo Plumbing.

We love that they communicated to us through the phone and text message about our appointment time. When they gave us our time, they were punctual when arriving. The technician was professional as well as efficient. The job was completed and everything is working great now. Thank you!

One star chosen because you won't let me choose zero star rating. First my hvac had issues 4 months after my disabled wife and I bought this house and then your contractor told me the whole system had to be replaced because the problems were more than just one part of the system being ok to fix and your warranty rules dictate complete replacement which seemed good until you told me I couldn't pay extra for a better system than you would provide so now I have a system half a ton smaller capacity than was in the house and it operates worse than what I had, it now being colder when it should be warmer and hotter when it should be colder. When it goes below about 40 degrees the system couldn't get but within 3 degrees of the set temperature.

Mr ** is an excellent Representative. He explained the program in detail. I moved 3 properties to Choice from American Homeshield. AHS is a terrible company, Mr. ** explained how CHOICE is better. He is my Concierge and will answer the phone and effect repairs within 24 hours, AHS representatives are in the Philippines and don't answer and are otherwise clueless. AHS often bungle repairs and denies coverage.

We were very pleased with the professionalism of the individual we talked to. He was patient, knowledgeable and answered all our questions with an explanation rather than just a yes or no answers. Very encouraging company to do business with.

The technician knew exactly what was wrong and fixed it. He worked until the problem was solved. I would recommend him to anyone with problems with their appliances. I also was satisfied with the claim process and the service consultant who talked to me.

My hot water heater burst and flooded my master bedroom closet. I woke up to this on a Saturday (January 7) and called CHW to file a claim. Plumber came Tueaday morning. All communication from CHW is through email which added two days to the process because they went to spam. As you know, the warranty company replaces only the water heater. I was provided an email with the cost of replacement of the hoses, valves, etc., but no explanation or invoice. When I called CHW on Thursday to get more information on the additional costs, I was referred to the vendor. After talking with them and receiving a detailed invoice, I tapped the button in the email accepting the cost. That Friday (end of week 1), I contacted the vendor for a status update and was told they were waiting on CHW to send the water heater. (Say, huh?)

I do not think it is fair that Choice Warranty gives a gift card for one store which is Lowe's and they are a partner with Choice Warranty so I have to shop at Lowe's to make my replacement of a appliance. They should give me the option where to purchase and locate the best price. The agent stated I could not appeal the decision and because this was the final step. According to their manual there is a mediation process.

Tech came out next day service. Couldn't finish repair without ordering a part. He said I would have to clean the unit myself that was not part of his work. Could be another week before heating coil is installed. Waiting to hear timeline. Tech was very courteous.