Choice Home Warranty Reviews

The technician named Stan was great, and I appreciate his service, however I will not be renewing my home warranty with CHOICE when it expires. The claim has 2 issues that are plumbing related but you all are still trying to charge me an additional service fee, and the plumber is able to fix both at the same time! I also called in September and a plumbing issue was not fixed but I still paid the service fee!

I am very pleased with the repairman. He was great! HOWEVER, you deciding a part cannot possibly break on its own is NOT TRUE. That fact you denied that the latch broke from use is just not true. It worked and then didn't work. There was no incident that caused it to break. It must have broken during the wash cycle. If you decide to do the right thing and replace the detergent door, I can amend my review.

I reported a plumbing leak in my basement on Thursday morning. The next available appointment was Monday 11 A- 3P. After agreeing to that I realized I had a medical visit in a neighboring city during that time. NO ONE AT CHOICE provided me a claim number nor a telephone number for the plumber. After MULTIPLE calls I got the number and rescheduled for Tuesday 12p -3p. He arrived late BUT he fixed my leak. It makes it harder to stay your customer with response times like this. I have had both shoulders and a knee replaced and my wife is disabled and bedridden. I cut off the water at night to minimize the leakage. ALL IN ALL, not a pleasant 5 days.

They mostly find a reason to not repair! Not much help, can't find anyone to discuss except sending messages. Once they reject a claim, no change even if rejection was based on faulty information that is not accurate. Waste of time and money. I will not be using in future and will consider other options.

I initially wanted both a dryer and dishwasher repaired, however a friend offered to give me her dryer, so I cancelled the order for dryer repair. Unfortunately I had ordered both repairs the same day, and even though they were different numbers, when Choice warranty cancelled with the repairman it sounded as though everything was cancelled. Thankfully when I called him, he was able to come and take care of the dishwasher problem. He was very efficient and polite. I would not hesitate to recommend him.

I was informed I need a new thermostat, thank God nothing more. Now hopefully I won't have to wait too long for a replacement. I know from past experience that this may take a while, maybe someone will contact me soon. I'm just thankful I have this warranty to see me through; especially with the hard times our country is going through.

Claim denied. Customer Service unable to help. Assigned to a Case Manager who never reached out to me after leaving an email and voicemail. I was left with no explanation just a denied claim. Communication is awful it's been 4 days not a word or email from anyone.

We are happy with the service we received and the contractor sent out; however, it would be nice if the contractor contact you before they schedule the appointment. The original appointment scheduled did not work with my schedule and I had a hard time getting in touch with them to reschedule for another date. Other than that, we are happy with the warranty company and the contractor.

The repair person came and was able to get approval and replace the disposal in one trip. Danny from Rental Fixers was in and out in no time. Choice Warranty has great repair people which helps the process go faster.

This is the 3rd time I had to get repairs done with 3 different appliances and notes and service representatives didn't convey necessary information to the repairman. I'm still with the company because I believe it will rectify their business shortcomings and build better customer care and repairs should need fixing every 3 - 6 months if it was done right.

Edwards Plumbing was very professional and very knowledgeable. On time and very polite. Would recommend Edwards for all plumbing jobs in their designated coverage area. The representative from Choice was very helpful, some confusion with dates and times but eventually got straightened out.

The technician was knowledgeable and friendly. He tried several things to make sure he hadn't missed something. He understood what I wanted. In the end he was able to resolve my issue. The arm on top was defective and he was going to order another one.

I called Choice Home Warranty, to file a claim, the power switch to my garbage disposal was not working.. They scheduled an appointment for me and the electrician came to my home and repaired my switch. it only took a few days and I am completely satisfied. Thank you.

Had an issue with my hot water heater, and the first guy that was sent out was arrogant, and talked very bad about y’all. Reported that it looked like I did something. Had to go to supervisor to get it approved.

I just had my first service call with Choice Home Warranty. I had been an AHS customer for more than 20 years but grew dissatisfied with many aspects of their service. My phone call was quickly answered by your agent (who communicated beautifully over the phone…a rarity with AHS.). Within an hour I had an email stating that my order was assigned to Performance Mechanical and someone would be at my home between 7-11 the next morning. At 8:30 Anibal ** arrived and at 9:30 problems were resolved. Mr. ** was clean (wore booties), professional and very informative as he did his work. I’d like to commend him. Overall, a very positive first experience with all aspects of your company. I am already recommending you to my friends.

My freezer was working when they came but wasn't when they left and part they ordered was over a week out. Luckily I did a master reboot and freezer came back on or I would have lost everything I had in freezer. I hope it continues to work till my part comes in.

The claim was approved for 2 garage door openers but the company was only given $310 for the entire job - according to HomeGuide, the average total cost to install a garage door opener is about $250 to $500. As you can see from the claim- both garage doors were approved but the repair company claims that they were nicely asked to reduce the price in order to get the claim approved. They say that you normally pay $250 per garage door – is this true? This should not be the case. We were told that any electrical item that was covered would be replaced with a comparable items with similar features at only a $65.00 charge to us.

I highly recommend Choice Home Warranty. Each time I need them they are there quickly and send quality technicians to come out and repair my problem. I am very satisfied with Choice Home Warranty, and I will be renewing my contract when it comes up in several months.

i had a pleasant experience with Cynthia. She explained in full details about the best plans and value for long term savings. The cost of repairs are going up and with new technology it was worth it to take advantage 0f longer term rates.

Only a month after moving into my new home, the lights and outlets in one of my bedrooms stopped working due to a bad breaker. Luckily, I have a home warranty through Choice Warranty. It was very easy to schedule service on the website. The work was scheduled immediately, and I was only on the hook for the $65 service fee.

I just expected it to be fixed when he came out. I have no heat I have a 96 year old mother living with me and I didn’t think I would have to wait until November 22 to get it fixed. It’s almost a full month. I really didn’t expect that he was here less than 5 minutes and charged $85 and never fixed the problem. That’s hard to accept. The temperature is supposed to be in the 30 over the weekend. A little disappointed.

The technician from Feniv's AC came and he was very professional, he knows what he was doing. I have a problem with my AC unit was not running very well. The service was fast and accurate, very nice. I love how Choice handle my claim too.

The exclusions associated with the determination of replacement for hot water heaters are constructed to deny valid claims of replacement. You advertise if a major appliance cannot be repaired it will be replaced. I have a technician report from your technician that the water heater needs to be replaced. Et the claim was denied.

I was very pleased with the service received. The repairman was very personable, timely and efficient! I am very satisfied with Choice Home Warranty. Prompt attention was given to me for scheduling appointment due to family emergency that was a priority.

Keith was our plumber on three different occasions. He was very kind and respectful towards our family. He was also very knowledgeable. Dynamic plumbing make sure to keep this employee around. Great job on fixing all our issues. Choice warranty has been very helpful since we moved into our beautiful home.

Scott was very professional & kind. The issue was not covered under the warranty so he provided how to fix instructions & showed me where to find the missing handle part as well as the cost. He did not try to take advantage or use this opportunity to make money off of a simple fix. He is a honest & fair person.

Choice has refused to pay any portion of repairs. The reason given was wrong. Stated a pipe had leaked due to rust or corrosion. It had neither and technician had not reported rust or corrosion as cause of leak. Please review this claim.

The last tech that came out was on time and very knowledgeable and I appreciate that a lot, they sent two different tech before the last one and they didn't know what to do and kept stalling the process for months

I had to reschedule the original appointment time that CHW confirmed, but was able to call Weave Electric and reschedule at my convenience. The service call was answered within the scheduled time. The technician quickly diagnosed the problem and let us know the issue with the refrigerator. We are currently awaiting the scheduled appointment for the repair. He was polite and professional.

Wonderful company and service. I been a member for a couple of years. I never had a problem. Good company to use for warranty issues. I also recommend them to my friends and family to use for their house.

Agent Daniel ** called to follow up in product, He immediately addressed concern and matched product to competitors, right then he offered me VIP long term membership with amazing service fee and value. I appreciate his non persuasive and unobtrusive tone, he is a great value to customer and great asset to company. Great Work.

My experience with Choice Home Warranty. The service man was very polite. He listen to what I had to say and also answered all my questions about my repair. I would recommend Choice Home Warranties to my friends. The only complaint I would had my appointment was scheduled between 7 AM to 11 AM. Someone should've called to let me know that the service person would be late.

Excellent, workers are really trying their best. Yes I will recommend to anybody because it worth it. My experience with Home Choice is good and they are trying their best to satisfied my needs, to conclude everything, I just want to say home choice continuing to do the good job.

Diagnose the seal was bad right away and in and out in 20 minutes. The plumber was on time as stated. I have been using Choice Home Warranty 4/5 years and have never had a problem. Last summer my air conditioning unit went out. I had a new one within a week, works great and I'm very happy with it

Tech pretty much saw how the toilet was acting as not much more than a normal problem. After advising needed approval for replacement of flushing assembly, would return the next day and able to fix the problem. Turned out problem a little bit bigger than just flusher assembly, with replacement of bad valve, if I got it right. Anyway, fixed, and no more water running into toilet bowl since!!!

The exhaust fan/warm air blower in my bathroom broke recently. I registered a claim online and the repair technician called the next day and had it fixed 2 days later. It was a complicated little unit so it was more expensive but the warranty covered it. The technician also was competent and friendly.

A friend recommended me. I read a couple of reviews. Still not really sure about this. This company has better reviews than most. The salesman seemed to be fair but you never know. I'm still checking around. If this works for me. I will certainly let my veteran friends know.

Technician was very nice and professional. Let me know right away what was wrong with the water heater. Yet We are very disappointed at Choice Home for not approving a replacement of a 20yr old water heater. Will not recommend this home warranty and will write a review on their website.

The first firm that was supposed to check my hot water heater failed to show up. Choice assigned another provider, Mr. Rooter of Galveston, Tx. They arrived promptly and sent a technician who was excellent. My issue was corrected and restored to working order. The technician they sent was skilled, professional, and deserves a very high rating...

Had my first claim with CHW. The response was immediate and the plumbers assigned were professional and corrected my issue within the hour after arrival. Company gave a 12-4 window and plumber arrived at 230 pm. Very pleased with the communication company assigned and work done. 5 stars.

Andre ** provided good information and value which created my decision to buy their Home Warranty. I feel secure from high ticket repair and replacement bills in the future. I am a retired Sales Manager from The Food Service Industry. I always admire quality features and benefits presentations and the confidence to ask for the business.

We were very excited to purchase a home warranty and felt like it would provide us with the security against problems with appliances, HVAC, plumbing, electrical etc. It seems like we are always met with why our claims aren't covered, even though we follow all the rules and maintain our home. For our recent furnace experience, it took way too long and we ended up having to only find a service provider. That was fine except the provider then had to jump through hoops to get approval to repair our furnace. Our furnace has major issues that need to be repaired and we are met with reasons it is not covered although all the problems are from normal wear and tear. Hopefully Choice will be there to help us in the future but we are very skeptical. We have several family and friends that were waiting to purchase a home warranty but were waiting to find out what our experience with Choice would be; we are hesitant to recommend Choice Home Warranty.

The air handler to my A/C stopped. Filed a claim online. Received a confirmation from Choice and they sent for a mechanic. About 20 minutes later, Received an appointment for 3 days later. One hour later Received a call confirming location and quantity of units and confirmation of the appointment. Pending the response and support of the repair.

Furnace repair. We used J&D service. They did a good job and was on time. They were professional and answered all question. Sometimes Home Choice makes you jump through hoops to get reimbursed i.e. want pictures, plate number, Etc. The servicemen do not want to deal with stuff like that and will not take the job.

I have excellent experience with the technician, he behaved like a professional in his work. But my experience with this guarantee is not good, because when I took this guarantee they told me that I did not have to pay for the parts and today I paid $650. I only had to pay $65 for each visit and it is not fair that I lied to myself.

Very Knowledgeable and friendly. Came on time and used his mask the whole time. Called before coming also. Seemed to know exactly what he should do to fix the problem with my microwave. I would use this technician again. Seemed Service First.

Very interested in reviewing the complete policy purchased. While the representative was very helpful, she was bit pushy in trying to get me to purchase a 5 year contract. Why would I purchase a 5 year contract when I haven’t reviewed the initial policy??

Choice Home Warranty is very prompt and respond quickly to our claims. They get a technician assigned to the job very quickly and in a few days address the problems. We are very pleased with Choice Warranty and would recommend anyone to use their service.

Technician was very professional. Took down my claim. Then I ask about another claim I had made. He got me over to another technician, who looked it up and said they are sending out another technician. I’m one very satisfied customer

Needed toilet reseated to the floor. Jamie of Sunflower Plumbing was repairman. Very professional, got right to work and had it repaired in short order. Very happy from start to clean up. He made what I thought was going to be a difficult job seem easy to repair.

J and L plumbing was punctual. Scheduling was easy and efficient. Technician was all about what was best for customer. I’d recommend company and personnel. Problem was identified and part was ordered and technician returning in three days to install part.

Two Anchors Plumbing responded within 2 Hrs after submitting repair request, arrived that afternoon, assessed the situation and replaced leaking drain valve. Entire process start to finish less than eight hrs. Very satisfied customer. Highly recommend Two Anchors Plumbing and Choice Home Warranty.

I appreciate that Choice Home Warranty is willing to cover all parts on the fridge but they are very difficult to deal with when it comes to making a claim and talking to a live person; I really don’t like being forced into using an automated claim system. There is more than one thing broken on my fridge and They are not understanding that I need two different service orders.

Rip Rock came in less than 2 hours, representative was kind and courteous, my control panel was not working properly and they will order me a new one. I will recommend Choice warranty and Rip Rock for repairs.

When I first called to renew my warranty with Choice, your phone system doesn't clearly state which number to press for renewal. I pressed number 1 because it seemed the closest to what I needed to do. I don't remember the person's name but he was very helpful. However, when I asked him if there was any new coverage that I might be interested including in my renewal plan, for instance roof repairs, he said no. Maybe he wasn't familiar with the new coverage because he wasn't used to doing renewals, However, I day after I renewed I received an email from Choice talking about limited roof coverage. I'm going to call back and ask about this. Don't know if I really need it. Nina

My original garbage disposal was 3/4 hp. The technician explained the policy provides builders grade which is only 1/2 hp. That’s the lowest capability disposals are offered at. Builder’s grade was not explained to me when the policy was sold to me. This is the first time an appliance was replaced In the three years I’ve owned Choice home warranty policies for two properties. When I bought the policies, the replacement value was quoted as equal to what I already have. That did not happen. Your sales team was less than truthful. Your policies provide adequate coverage for rental properties or the market that is satisfied with builder’s grade appliances. However I’m not in that market.

The technician who came to look at our hot water tank was awesome. Did a great job and was very quick. He explained what exactly it was he had to do step by step and kept us informed on the status of the work.

CHW emailed me that a service tech would arrive Sunday between 7-11am so I waited, no show. I called the company the next day (Monday) and was told that they did not work on Sunday. Apparently there was no confirmation between the Service Co., CHW, and Me.

Our household does a lot of laundry, so when the washer suddenly stopped, it was a near disaster. I called Choice Home Warranty and within minutes I described the problem and got an appointment for a technician to come from Hooked on Appliance the following Monday. The technician arrived as promised, found the difficulty, left to get a part, returned and completed the repair and left everything put back where he found it. The afternoon was spent catching up on washing the clothes.

Technician was knowledgeable and helpful; came out on Saturday morning; examined my heater and identified problem; He stated that he would need to locate the part and it would take a couple of days. Came back Sunday a.m. and replaced the control board.

Your Representative Andy ** did an excellent presentation explaining your company's warranty program and the cost involved in your policy. I decided to purchase your 3 year policy and hopefully will not need your services, But if I do have appliance maintenance needs, I feel confident that your company will take care of me as a customer.

I needed a flame sensor, Mike was an excellent Technician. I think customer service and personality are just as important as the repair. He had on a mask, was very respectful and friendly. I was quite comfortable in his presence. Mike went above and beyond in that he turned off the lights when he finished working in my basement. In my 30 years of residence here no service person has ever done that. If I ever need this service again, I will request him. Superior company all around. I spoke with the Receptionist also, she was very accommodating and gave me an earlier time frame. I have already recommended NuAir to several neighbors.

The ONLY Joy I had was dealing with Ms Peta Gaye **.. She was outstanding in helping me... When I was contacted about renewing my contract in Sept 2021, by your salesman, he affirmed to me that a broken appliance would be replaced at NO COST TO ME.. That was a LIE !!!... I have the document proving it would be so.. When a competitive Company years ago replaced my AC unit I never had to pay extra....so I am beginning to doubt your faith... The "offer" I received from you all was a shameful amount... In order to replace my built in microwave with a similar one I have now to pay over $400.00 on my own. Thank God I took a 3 year warranty on it... Ms ** was very understanding and sorry for it all.... She was the best... I am just terribly, terribly disappointed with your undisclosed rules... Thank God I did not take a renewal for 3 years!!!! Anyway... I have been warned.

To say I’m disappointed is an understatement. They may have tried to get someone to help, but they failed. I expected the service they advertise. It didn’t happen. This home warranty was no good to me. I realize the world is in turmoil. But they did not live up to their promises.

It seems to take a while to secure a part that I thought should be standard equipment on his truck. However, the technician was excellent. Courteous and professional. He found the problem quickly. Said it would be about a week for the part to come in.

Had a toilet leaking and had to call Choice Home Warranty. So Glad the same company came out from last time and was able to quickly see where it was coming from and fixed it right away. Appeared to nice person and was friendly. Cleaned up when finished and out the door.

So glad I have CHOICE. My dryer heat went out on Friday. Called Choice that day and had an appointment for repair on Monday. Repair was completed Monday with the scheduled time frame. Easy to get service and use experienced service technicians. Wonderful service.

The technician arrived on time and went right to work. He was finished in less than 20 minutes. He was polite, courteous, and professional. I would highly recommend him. He wore a mask the entire time he was here.

Preston the technician was absolutely wonderful unfortunately the problem still exists. He did all he could at the time. There seems to be another problem that he will look into for us. Hopefully Choice Warranty will help to fix the issue.

Basement bathroom toilet was not operating correctly and it appeared a pipe was clogged. Choice gave me no Choice but to call and arrange my own service tech who was great. Choice denied the claim. Not only did they not find a service tech when I did their job then they denied the claim.

Very professional and knowledgeable at what he was doing. He explained what the problem was with the refrigerator as he saw it. He explained that it would be right at 5 days in getting the fridge repaired and was very respectful. We are pleased with Choice Home because they are very quick in responding with our needs.

Timely response to have my washer serviced. Unable to repair so Choice agreed to reward me a certain amount of monies towards a new machine. This was 3 weeks ago, 3 weeks without a washing machine is an awful long time. It would be great if the turnaround time in receiving gift cards for appliance replacement wouldn’t take so long, especially since they’re e-cards.

The last technicians were able to fix the ice maker in a short period of time. (Sears?) The technician before that (Partxworks) made numerous appointment which he didn't show up for except for two (I recorded over 18 appointments) and he never fixed the icemaker. We were without our icemaker for 4 months.

The technician was very knowledgeable in what the problem was and diagnosed it quickly. Thank you Raul. I would recommend this technician as he is very knowledgeable. The technician was very knowledgeable in what the problem was and diagnosed it quickly. Thank you Raul. I would recommend this technician as he is very knowledgeable.

Phone answered when I called around 4:15AM; Vic said I'd be hearing from someone, hopefully within 4 hours.... I have water surrounding my boiler (heater)....my water alarm went off. So depending on how my situation gets handled will determine my next review!!!

Heating unit was not repaired. Have not had any response for electrician. Waited 4 days for heating person. Heating repairman said the unit not receiving electricity. I am almost 82 and freezing. Not pleased with this claim at all. At this time not sure that I would recommend Choice to anyone.

S and J Plumbing did an awesome job. Was courteous, friendly and fast. Fixed my leak. He had to go to Menards. Got the part and fixed the leak. Stuck to the appointment time and called the night before to confirm. Thank you.

Very fast response, called Sunday. Lady was super nice. Got an email with an appointment for the next day. Fixed the problem and we are back in business. Professional service. Well done. Very pleased with the amazing service all around.

Michael ** was extremely helpful with all the matters that I had concerns with. I'm looking forward to working with the new company and hope to have a great working relationship. The experience I had with Sears Home warranty has left a real bad taste.

Choice always gets a service provider out to our house as soon as they can. Sometimes the back and forth between the provider and choice but they always repair the problem. Have only had one issue with a provider and choice stepped up and got the problem fixed as soon as possible.

Why is it that you have to pay prior of any work and never get a receipt. Plus the young man did a perfect job with his knowledge of the issue. I will recommend him to others as well with his phone #.

I have used the Choice service a couple of times. The contractors have always shown up on time, explain the problem and resolution fully and fix the problem promptly. The price for my warranty was very fair and I’m happy with Choice.

I received good customer service when work order was filled on 10/27/21. Received confirmation and on 10/29/21 A-Plus Garage Doors came out and found a motor damaged. So they ordered the motor and on 11/03/21 A-Plus came back and installed a new motor, serviced the pulleys and wheels. All is in working great now. I want to Thank you for all you do putting your customers first.

Troy did a fantastic job and was very knowledgeable. Told me everything I was covered for and was able to lock in a great rate. I'm happy to be a 2nd generation Choice Home Warranty Customer and I would highly recommend other to use Choice Home Warranty. Thank You.

My oven would not come on. The control panel went out and it was determined by CHW that it was more cost effective to replace rather than repair. I was only offered $338, which is not adequate since I have to spend at least $1600 to replace the oven. I could not get a clear explanation on how the $338 was calculated.

After approx. 20 days and a Plumber here twice, it still isn't fixed or replaced. I have not heard anything since I last called 4 days ago. I am not happy and cannot recommend them to family and friends. I paid the Plumber his fee and have paid my contracted monthly fees. I have no resolution to my issues.

I have been dealing with Adrian ** to renew my Choice Warranty for my home in Colorado and take out a new policy on our house in New Jersey. He was able to get me fantastic savings by dealing directly with him. We are a Military family and were eligible for the military discount which helped with our savings too. He didn’t just take the easiest route or price. He took the time to research what we wanted, and did a great job for us. He called and initiated my renewal and then did the other house at the same time. A big “Shout Out” to Adrian for getting us set for the next six years! Thank You!!!

I would prefer to speak to a live agent instead of an automated call that doesn't understand when I speak clearly a yes or no. When asked a question that required an answer I responded and was told to try another way which I also answered clearly. I still wasn't understood.

He was a knowledgeable Technician who was very cordial and explained specifics about the issue wrong with the washer. He reported the issue and told me that someone would contact me if what is wrong is covered by warranty or not.

The young man is excellent in his job, his job function was magnificent. My problem is with the Company, since when I took this Wty they told me that I did not have to pay and I paid 550. This is not fair. But 65 for the visit that I already knew.

This was the 2nd visit for the problem. The first time the service group contracted couldn't fix the issue. The 2nd technician was great, identified the issue and corrected on same visit. Overall CHW handled this entire repair terribly. Only one individual (Oscar) at CHW was helpful.

It took several weeks for the repairman came, but he took as much time as he needed to see to the problem. He will return on the 26th to put the new parts in. The refrigerator is useable but not dependable until the parts are installed.

Josie was my customer service rep and she did a nice and pleasant and understanding job of helping me. My call was answered very quickly and she did what I expected and met my expectations. The process was very easy. I hope the repairs go as smoothly.

The nights AND days were so cold. But the tech that CHW sent fixed the furnace and my home is now so warm! The problem was quickly and efficiently identified and resolved within minutes. The tech respected my home like it was his own.

Salesman was very helpful. He was very good trying to upsell. However, I work on the phone all day and was not agreeing to the upsell. Again, easy process and very friendly help. I hope to never have to call for service but it makes me comfortable to know that it is available.

To be honest, the first company contracted by Choice was very unreliable (did not show for appointment, no call) but when I contacted them about it, they rescheduled with another company, IGD Plumbing, and they were excellent! Chris was professional, friendly, and knew what he was doing. It took him no time at all to get things running again.

Made my experiences wonderful! Answered all my questions day or night and very quickly! I hope if I do have to use your services it goes as good as purchasing it! I'm looking forward to using Choice Warranty! I hope when using CHoice it delivers what it says!!!

You offer 300 net to replace a dishwasher. That doesn’t even pay for delivery and installation of the new machine. I should have read the police fine print. My fault. The gift card replacement is also stupid. And it will take 30 days to get it. That’s ridiculous. What if I had no funds to replace it???? I would be a month more with no dishwasher!!!!

Furnace was leaking water. Apollo was quick to respond to my emergency. Great job. Quick timing. Friendly. Clean. Called in-advance. I would definitely have them come back if needed again. Choice was quick to respond to my claim and asked me to call tech. Thank you Choice.

Trying to speak to someone is VERY annoying. You have to call multiple times and wait a long time. I called the other day to add roof repair and was told I had to wait until my contract renewed- that’s not true. I called back and was able to add it.

The gentleman that came to my home was very experienced and professional. I needed a part for my stove and lucky for me he had it in his truck and he went and got the part and installed it and cleaned up after.

Choice Home Warranty has been satisfactory. The process of submitting issues were easy. The initial response times are fairly reasonable. I️ would like to have the option for emergency escalation items like plumbing issues that are still occurring, HVAC issues that occur during the coldest or warmest parts of the day, and more contractors to handle the work.

I called to make a claim on my gas fireplace insert that has failed to perform this year. I was disappointed to see that it’s not covered by the policy but was very impressed with the representative who did her best to explain why. Although I don’t agree with the decision I respect it and will live with it. She did a great job.

I have used Choice for my own house and a rental for three years. I have consistently received prompt and professional service from the people they contract with. Much better experience than with a previous home warranty company. It is a load off my mind and so easy to file the claims.

My Technician was very polite. Did the service very good. He was on time. Informative on the problems. The only concern I have he had to wait to get ok from CHW before he could do his job which was a few hours. That was not his fault. Ada **

It took him more than a week to send a repair man. He said it would be 600 and some dollars to fix to replace it and you offer me $340 to replace a washing machine in a gift card at a store that’s nowhere near me. I’m very very upset. How am I supposed to buy a large load washing machine with $300?

The contractor found another leaking pipe and choice refused to cover it. We have been customers a long time. Seems like this should have been covered. Not like it was major. Very inconvenient for all. Already sent you an email about this.

When I returned to a family visit and the weather had changed and was quite cold. I turned on my heat and nothing happened. I called Choice Warranty and they set up an appointment for a few days after the call. The gentleman came and checked my system and said it was caused by a storm. I don't know exactly what he did but he told me that it needed a new motor but should at least give me heat and would return as soon as he had the okay to order a new motor which he felt shouldn't take long. He told me to call him if it stopped in the next week or two again as it is a pretty old unit. He was very professional and I appreciated his demeanor which is not always the case when calling service people out to work on something in my home. Thank you Choice Warranty for quick reply to my problem. I'm using my heat only when I have to in order to not cause it to stop before I can get the new motor installed.

No water. He checked it out. Had pinched waterline. Had to relocate line. Dishwasher was perfect. Tech was very polite and got the job done. Real professional. I recommend Choice warranty because they act fast. Don't have to wait week to get something done.

When I was looking for a new Home Warranty I was filling out a form online and suddenly received a reply while I was still typing. All that was offered sounded good with a little coaxing from your sales agent. I was offered future years at a substantial discount but decided to give it a one year trial. Hope my trial turns out well.

Technician was very knowledgeable, nice and explained the issue perfectly! Would definitely call him back with any other issues. 5 star!!! This is the first time I’ve used Choice home warranty and they were good with communication through e-mail! Would recommend this company to a friend!

He was very friendly with helpful in telling me the problem, was sorry he couldn’t fix the Dryer! He wanted to go get the parts to repair it but he sent the request and waited for awhile, said he was going to another repair job and would come back the same day or Monday but was told it couldn’t be repaired but needed to be replaced!

We just switched this year from a competing home warranty service. I am so glad I didn’t renew my contract and decided to go with Choice. From the request to the service contractor, I couldn’t have been more satisfied. Fantastic communication and appointment the very next day by a competent service provider! Thank you Choice and Formula Air!

I had to wait 4 days for a repairman who got the dishwasher working and then checking it for operation within 30 minutes. The wait was much too long and the repairman was very busy and apparently could not come sooner.

This is my first claim with Home Choice. I was told I would expect a service visit within 24 hours. I started a claim at 8 am on Friday 11/5, I received an email before noon stating service would be on Saturday 11/6 between 3 & 8 pm. We had plans that we had to cancel because of the leak and waiting for service. I’m actually a little disappointed in this time frame that occurred.

We have special needs child and have been without hot water since Friday because you all will not allow plumber to replace it. Very disappointed. We have been in our new home less than a week and water heater goes bad. It should be a simple fix.

Scheduled for service yesterday, did show. Called, no answer and mail box full. Will call tomorrow Monday. This happened another time I used this service. The technician assigned wasn't aware they were scheduled. Should have called to confirm but supposedly only if time doesn't work.

I never received an email in spam or otherwise from CHW regarding repairs. I called and the operator was difficult to understand and provided no assistance. When I did get a time it was changed. When the device was determined that it needed to be replaced I received an email that said it would be in Lowe's gift cards and would take up to 30 days. Most families cannot wait 30 days to replace a washer or dishwasher. I did not purchase both appliances at Lowe's, and the credit card bill will be due before 30 days. It has been 9 days since the service call and I still have not received information on how CHW will be processing for the washing machine.

Very nice guy came into my house and fixed it. No Problems. He cleaned up the messes and didn't leave a mess. I would recommend him for any and all plumbing jobs. I felt like he knew exactly what the problem was and what he was doing.

Claim submitted online; very easy and fast. Claim response extremely fast. Contractor contacted us within 12 hours. Work performed the next day (on a Saturday). Contractor: prompt arrived as scheduled: courteous, professional and knowledgeable. Repaired in short order and working properly.

I’m very happy with the service I received. I opened an online ticket and within the hour it had been assigned to a air & heat company. They arrived early and had me fixed within 30 minutes. I’m very pleased with my appointment and have already told several people. Thanks!

I needed a plumber because my Kitchen sink was leaking-he came over late at night because he had a busy day and did a very nice job, he was nice and very polite. I’m satisfied. This is the third time that I used the company. I would recommend.

Lately, I have had an extremely frustrating experience with Choice Home Warranty claim support. It was to the point that after more than 8 years I was considering cancelling all three of my contracts and exploring other options. With this recent experience with Jennifer **, I have decided not to cancel. She was able to take care of my claim backlog in one call. She did a nice job of taking charge of my situation, making decisions and resolving my cases. If these cases come to closure as promised, I will be a happy customer. Jennifer was very easy to work with and I appreciate her help.

I had claimed it was a water heater issue which thankfully it wasn’t. It was the faucet in my tub which is still a plumbing issue but you want to charge me twice? Don’t think that’s right at all and then say because it’s broken after being on there 5 yrs that it’s not wear and tear?? What else would it be??

Garage door and washer and dryer. Both technicians came in with professionalism. Get the job done quick with no hesitation. I appreciate the technicians for being one time come in a couple of days within the appointment. They both made for him to come on Saturday because I work during the week. I wouldn’t get home 'til after five.

Great repairman. Repair company kept me informed with email on status of repair. Choice is a great company. Also kept me informed on status of repair. I email Choice of repair need and was immediately called and set up for repair. Got an email on company and day of repair.

Rep was very pleasant, worked hard to me signed up answered all questions and gave me a great deal. It remains to be seen how this warranty works with first service. It takes a month waiting time before warranty kicks in but that is normal. Hopefully we have good service people in Pensacola Fl.

I would recommend Choice to anyone by stating they are fair, professional and reliable. My furnace went out and they were there the next to repair it. Had problem with my AC and they came within 2 days to inspect the unit.

I've used CHW 2xs this year. My Air conditioner was fixed after 2 weeks. CHW could not get a repair technician sooner. I was offer a chance to use my own technician and get re-embursed, but I choose to wait. The repair technician was in the area and came one day early after calling me to see if it was ok. I canceled my request for service on my space heater. My friend found a Youtube video on how to fix a wall heater. After watching I fixed it myself. Just needed to be cleaned out.

Every time I've created a claim the response by your company is excellent. Most contractors have been great, and, it has happened, but once there was a less than standard contractor. However Choice Home Warranty remedied this. I'm awaiting for a reimbursement which has been a while for my last claim due to this and haven't received yet. I think it will be soon. I like that they took my feedback.

The plumber was very professional and knowledgeable. He was very customer service oriented and wanted to make sure he completed the repair. He did an excellent job and cleaned up before leaving. He explained the warranty also in that if there was a problem with the work they would come back and fix at no additional cost. Very pleasant to receive good customer service from an experienced technician.

My garbage disposal had not worked for at least 2 months with the left sink draining very slowly. The plumber arrived on the day and in the timeframe I was told. He quickly and efficiently unclogged the sink and installed the new garbage disposal. I am very pleased.

Very well pleased. I Will definitely renew my contract when it is due. I’ve always had positive experience each time I needed service, they are quick to respond and quick to get a service contractor to remedy the problem. Thank you.

The service technician was very professional, courteous and knowledgeable. He was thorough and troubleshot the problem and replaced the unit. The repair was effective and garbage disposal now works great.

A thorough investigation was conducted to determine probable cause of the problem, and a follow up visit to assure the heat exchanger was not cracked. The follow up investigation to assure safety regarding carbon monoxide is appreciated. The technician was knowledgeable and experienced and was helpful in explaining the process and results.

I got excellent customer service from Justin **. Any time I have to call Choice, I will request him. I talked to 10 reps and he was the first one that furnished me with info I needed and as a result, I renewed my policy on the spot. Justin, you get 5 stars!

The person who came was honest and polite and professional with service. Inform me choice warranty will make final decision with service. I will recommend Choice Warranty to friends and family. All good.

The repair is not complete yet--waiting for parts. However, of my previous claims, this one so far is my best experience. Technician appeared competent and very polite and careful. He will return in 10 days or so to complete the repair.

I had been notified very quickly with the name of the technician with the date and time frame for the visit. The technician was prompt professional and completed the job to my satisfaction. I would highly recommend Choice Home Warranty.

Parts were ordered and received within two days. Repairs were completed the very same day. The repair guy was friendly, polite and on time. The repair guy found and returned money that he collected in the dryer. Thank you for your service!

After having our central heater have its annual inspection and cleaning, it was reported that two of the three cells were about to start leaking and since the age of the unit was 40 years old, they recommended to not use it as Carbon monoxide could begin leaking at any time. Our other unit was replaced about 10 years ago and was in good working order. The service tech which you sent was very nice and seemed confident, but couldn't find any leakage at this time. Therefore couldn't say it needed repair but indicated because of its age probably should be replaced.

The technician was very courteous, quick and knowledgeable. My only problem is the part needed cannot be found because of all the shortages everywhere. Waiting a week to get a different part to get my heater fixed. They were very difficult to get a hold of but once I finally talked to someone in the office they explained the issues.

We were so relieved that Choice approved this repair. The tech, McPlumbing, was awesome! He explained everything about the repair, how it happened, what he had to do to repair it. He finished it, cleaned everything up & handled it all very professionally. Gail & Claud

Very easy to schedule repairs. Always very professional. Subcontractor always very professional also. Schedule times vary but they always make it easy to schedule within my busy schedule. So that being said I would recommend Choice Home Warranty to anyone looking for a home warranty company. Thanks. Keep up the great work.

Choice Homes is the worst home warranty that I have used. 4 months before my contract was due to expire I got bombarded with emails, texts and phone calls to renew and this continued even after I request it stop. When I didn’t renew I received an email stating Choice was “automatically” renewing my policy. I spoke with James ** who has been the only professional person that I have dealt with at Choice but even with that I have decided to NEVER NEVER NEVER use Choice homes again.

Appointment was given to Plumber 40 minutes from residence. Also scheduled for 4 days from claim submission. Can't wait that long. Bad leak. There are plenty of plumbers in Hot Springs Village that are 10 to 20 minutes away. Very disappointed in response. Probably won't renew with CHW next year.

He was very quick and meticulous in making sure everything was done properly. He even came out the same day to fit around my schedule. Highly recommend!! He double checked everything several times to make sure it was working properly.

The salesperson explained the details. All good. When I had doubts regarding the paying of 3 years upfront said I can cancel the contract anytime and get a prorated refund. $1200.00 plus quite a bit of money. Hopefully, it will be worth it!

Excellent customer service. The person that answered my call was very nice and completed my request quick and accurate. She offered me a renewal with some options but I told her that I will renew my policy before expiration but not today. I definitely will recommend these services to anyone who ask me.

I am very disappointed in your company. I have had your company for over a year. When I signed up no one told me there would be exclusions. Never received a contract from you. Just a piece of paper to print out that said my premium monthly. My service fee $65.00. and second page what was covered. Says heating system. So when I received an email from Choice that said my part was not covered I was shocked. I am a senior. I live on a limited income. I go to the pantry to get food. I did not have 295.00. to pay this service. I had to borrow from my daughter. Now I have to pay her back. Very disappointed in your company.

I am extremely pleased with the service I have received with CHW, and the service fee I am charged for each visit. (I prepaid for 6 years and received an excellent rate.). Repair requests can be made online and their response time is within a couple of hours. The service provider my request was assigned to: Rotdream HVAC, responded and provided excellent service. I would, and have recommended CHW to my family and friends.

My thermostat got stuck in emergency heat mode and the noise was getting pretty cool. I started a claim online and a hvac tech showed up the next day and quickly determined the thermostat was stuck in emergency heat mode. He changed it out and only charged the service call fee of 65 dollars. Great experience. Very happy.

The electrician knew exactly what the problem was and solved it immediately. Greatly appreciated his service. He was absolutely professional from the time he confirmed his appointment to him actually coming and called ahead 30 minutes to let us know when he would be here.

My technician knew what to look for... and what to fix. He was on time, professional, and completed the repair easily. I would recommend him. He went out of his way to come to my home before I left on vacation.

I am working with Fabriclean as referred by Choice Home Warranty - a more thorough, fairer, kinder and above and beyond service person I have never ever met. MIKE who showed up is just so dedicated to making things right. He shows incredible workmanship and pride in his work. Since I live in a more rural area it took a while to get a service call but truly it was worth the wait. I'm really really impressed.

I put in a claim to have the fan motor repaired. The first vendor assigned by Choice didn't show up as scheduled and when I called the vendor, Intel Electric, they were rude and stated that they would only come out if I was willing to pay them upfront. I contacted Choice online and within 10 minutes I received a call from a representative with Choice. They assured me that they would cancel the first vendor. I received a second appointment with a new vendor promptly. A1 Electric called prior to the appointment to make sure that the time would work with our schedule. They showed up as scheduled, they were courteous and very professional and the repair was completed quickly. Excellent service. Thanks.

We have had hot water issues in our home. We had to submit several claims on the same issue. After fixing most of the issues on our own and STILL having problems. We hired a plumber to check and adjust our water pressure. He investigated our hot water issue and determined the water heater was the problem. I called our representative and and sent her the his notes. She said she would review our claim, She ghosted me although I called an emailed. We came out to the garage to find that our hot water heater was leaking! We had damaged walls and had to remove drywall and insulation. We had to file ANOTHER claim!

I don't really know how to rate since I've not had any real service so far. I've made a few calls which resulted in my buying at my own expense a new built in oven microwave combination. I've yet to see a plumber; got an email reimbursement form.

The serviceman that came yesterday was super nice and very professional and capable. The service was very quick and he was very knowledgeable. He also gave us some good tips and advice on safety. We would definitely use them again!

The representative we dealt with was very knowledgeable and very helpful. Hopefully, we won't need to use this warranty, but it is a good feeling to have it. We were happy with the price and discounts offered...but we have received another 3 or 4 calls since we purchased this plan. The last one we talked to said he would remove us from the call list.

The technician was professional, informative, and knowledgeable. On the other hand CHW needs to not charge people for warranties if they are not going to cover items under the warranty. I placed my claim on Oct 10, 2021 and no one called me. They sent me an email about an appt the same day the technician was to arrive. I changed my schedule to be available then CHW cancelled the technician. Then CHW sent another message technician would be out the following day. Nov. 4, 2021. The report that CHW sent to deny my claim did not have the correct dates. So how can I trust CHW. Very disappointed with CHW service.

Today is Friday November 5th. The problem I was having was with my water heater. No hot water. Was able to it's 2 have I reported the claim on November 4th 4th so it took them over 24 hours to get here but but it's only a water heater. We'll be able to manage **. I also had called a company called Horizon and they are a HVAC firm and they install air conditioners, heaters, they do plumbing work, et cetera. Well the Tech from there on Thursday the 4th try to light my pilot 3 times outlet 3 times and that's all he attempted to do so of course he's selling me a new water heater. It's not water heater with everything set and done installing $2200. I'm glad that I did not go forth with it. The Tech from Choice Home Warranty removed and cleaned the settlement and got the pilot relit and then we had to pay my deductible. Good job CHW. Thank you.

Technician was very efficient and professional. Was knowledgeable in what the source of the heating problem might be and was able to fix the problem straight away. Has decades of experience in the HVAC field and has serviced large accounts in the immediate area. He’s local, trustworthy and friendly. Would gladly recommend him to other customers.

First Class AIR LLC was assigned to my claim. The technician came over on the time that was scheduled. He accommodated my schedule, which was very helpful. He found the problem fast, fixed it, and left. He was very nice, professional, knew the job, I am very pleased.

We used to call agents like the one offering “special” deals con men. That I didn’t like. Your firm seems to have a good rep otherwise, so we’ll let the deal stand. Being “professional” is a better idea. Just do what you promise.

Very big discounts for Veterans. Go with someone who supports vets!! Unbeatable prices!! A little pushy though, but by being pushy, I got a great deal I wouldn't have gotten otherwise. Great prices on service calls also. Don't go with anyone else!

Technician was punctual and attended to the fridge problem immediately. He explained the situation, cleaned up the area, and then let us know that CHW would contact us to tell us how they would help correct the problem. It worked out just as he said it would.

We had to call Choice Wty. to get another contractor/technician assigned to do repair! The initial technician assigned was Zatro & they have Horrible reviews & customer service! Also, they scheduled repair for Sunday, 6 days from claim date. Six days without heat is unacceptable! Zatro should be removed from your list of contractors!! I had another experience with Zatro 2 years ago with American home shield Warranty & the service and work they did was not good! The second contractor you assigned was great!! It was Ask Heating & AC, they scheduled repair next day & showed up ahead of schedule & completed repair expertly. Very satisfied with Ask Heating! Again, Zatro should be dropped from your contractors listings, you can go on line and see the horrible reviews yourself!!

I have used Choice Warranty for almost two years and have never been disappointed with them. They are professional, courteous and very helpful and I would recommend them to any friend or family member. Choice provides great customer service and all of their representatives have been very friendly and courteous during any phone conversations that I have had with them. Choice Warranty I feel is the best way to go.

Arron with RAD was a pleasure to work with. He was super friendly and fixed what was covered under the warranty. I just wish CHW covered the actual faucet. I'd definitely use RAD again for my plumbing needs. Kudos to CHW for finding a good plumber.

Jeremiah from J&D Appliance was courteous, prompt and very accommodating. He is highly trained and quick to solve the problem. He came at a time that was convenient to me and schedule the return trip promptly. He put everything back together so it could be used, even though he was coming back the next day.

My Family and Myself will be without a working Fridge in our home for 2 months. And possibly longer if the repair does not fix the issue. I wish that Choice would work as hard getting me to sign up as they would selecting a tech that could arrive sooner than a month just to evaluate the repair. This is not the expectations I was led to believe when I was signing up.

I was satisfied with claim responsiveness. I was satisfied with the service technician performance. I am unsatisfied with your company advertising "replacement" of appliances while offering 32% below my local market price for the lowest end product. Providing less than 2/3rds my cost is not a "replacement". It is a partial replacement on top of my warranty contract and service delivery costs. An unsavory practice.

NED from Garage Door Geeks came out, diagnosed and fixed the issue in the circuit breaker box to stop the lights from flickering. He explained clearly the issue and how he would resolve it. I already gave him a couple referrals.

Very intelligent and informed person, worth more money to keep him, I'll add more properties because of his actions. I WILL PASS on to my 4 adult children with homes of their own. Thank you for watching out for the Veterans. Can't wait to feel the save.

I was just find a work order and the company and a certain day that they were coming. Surprising to me when I called a company to see what time they were coming. They had no record of my appointment. Mind you Choice had set me a text remind me of my appointment that day. I did and I'm calling the corporate office and got satisfaction from them. Not a good look because I had to change my traveling plans to suit my appointment.

Technician arrived at the end of window timeframe, he was courteous and respectful... He was very knowledgeable about the problem I had... He explained it to me in detail and said he would order the needed part and would make a return visit after it arrived... Based on his first visit, I would recommend this technician to anyone...

CHW is a great company that does exactly what they say they will do. Our most recent issue, our garbage disposal, was dealt with quickly and professionally by both CHW and the business that did the actual repair. We are very pleased!

My water Heater was leaking, I filed a claim with Choice Home Warranty and they scheduled a repair within a week. The contractor they selected had good communication before and asked for some photos. The serviceman arrived early and started the repair. I had complete confidence in the person. He kept me informed of his progress. Now we have a new water heater.

Quick response and friendly staff. I received a call back to set up an appointment the following morning to set up an appointment for someone to fix my garage door issue. The technician even ended up coming earlier than the appointment time.

I have been with Choice Home Warranty for a number of years. I filed a claim because my A/C unit stopped working. They sent out a technician who told me the compressor burned out. I have a split unit. The indoor heating unit's refrigerant is not compatible with the outside until. The technician said, "It can cause your units to fail faster." Choice installed the indoor unit. He took pictures of the outside unit which failed and filed the claim. My claim was denied because they said there was dirt on the compressor which caused it to burn out. I filed an appeal and was told the outside unit was only 10 years old and it should not have failed.

Choice is always quick to get a technician out when I place a claim. They would always rather repair than replace, so keep that in mind if you think you'll just get new equipment when you place a claim. It may be a pain waiting to get the repairs made, but the savings are worth it if you can be patient.

I had excellent service from Choice Home Warranty. I called Saturday and had an appointment on Monday. The only problem was the repair was not covered. Garage door opener is covered but not the replacement of the springs and rod.

Choice Warranty is my 3rd Home Warranty company, and is by far the easiest to communicate with, and is the most responsive. Scheduled a very good/capable plumber quickly, who assessed the issue. New pump was ordered, and a repair date was scheduled immediately. Thank you!

First, there was some confusion during my closing process concerning my home warranty and although the policy was initiated payment to CHW was never made. When I called in to submit a claim I was told about the non-payment. CHW was understanding about the problem, took my payment over the phone, reinstated my policy and had my claim submitted the next morning. A service provider contacted me later that morning regarding my garage door opener, ordered the needed part and was at my home the following day to fix the issue. I highly recommend that you purchase a warranty through CHW, fast and easy claim submission, excellent customer service and fast repairs. I purchased the Ultimate Plan with a service fee of $65, my home repair without the warranty would have cost me $225.

I was disappointed that the service technician didn’t returned my phone call after I was notified by CW who my technician was. I had to call CW in order for the technician to return my call. The problem was not fix during the service call. I was told if it’s not broken or works the company will not fix it. The unit still makes a buzzing sound. I was told the unit is old. Will make sounds and CW will only fix if the system is not working. CW didn’t want to be proactive and the technician couldn’t stop the buzzing sound for occurring. I felt someone didn’t know what they were doing in order to correct the problem and was in and out. Just came to collect the money without trying to fix the problem. Who’s to know…. I pray oh that my heat doesn’t go out in the dead of winter.

The first response was as usual, “WE DO NOT COVER THAT.” I called and spoke with someone and explained what you didn’t bother to ask that it had to be the faucet! Only after all this did the representative assign a technician who fixed it the problem! The automated system is designed to deny service and it is annoying.

The technician was very professional and thorough with his diagnosis. He even pointed out that our hot water was cold and our cold water was hot. He was quick and efficient. We would recommend him to our neighbors. Thanks for the great service.

Very happy with everything EXCEPT that the payment was made in e-gift card to Lowe’s. We’re not interested in purchasing appliances from Lowe’s. We should’ve been given the opportunity to choose where we shop. No choice, no way of declining payment method after accepting payment amount. The replacement process is great. Very efficient. Sucks to be forced to use the money where YOU want us to use it.

I gave the technician a 10 because he was efficient and checked everything out thoroughly. Stovetop could not be repaired. What I have a problem with is the totally unsatisfactory amount the warranty allowed for a replacement stovetop that at a minimum is going to cost twice as much as was allowed by the warranty to replace. And this is not including another 250. to reinstall this built in appliance. Choice needs to update their commercials and sales pitch by their sales people on how the warranty will not cover the total replacement cost of an appliance that is deemed unrepairable.

Some service is fine but the program is terrible if you need something done right away. It takes days to weeks to have things repaired. If you have a plumbing issue or heating need you could go weeks without a repair.