Choice Home Warranty Reviews

Leaking water line on refrigerator that had cracks in it. It had to be replaced. Work was done to our satisfaction. Technician was very knowledgeable and very courteous. Once he arrived, it did not take too long to complete the job.

Victor was excellent and very informative with going over everything he was doing with the HVAC. I would have him work on my AC every time. He was the most honest technician who has come to my home in 20 years. Thank you EMS for your Service.

I was generally satisfied with the ease of filing a claim and the responsiveness to reach final resolution. However, I was not satisfied with the payment issued to cover replacement of my appliance. CHOICE was only willing to pay me what they termed "Actual Cost" which is in fact what COICE would pay for the appliance, which is significantly less than retail cost that the CUSTOMER will ACTUALLY have to pay. This equates to half the price of what replacement of the appliance will cost ME, the customer. I find the warranty coverage advertised to be misleading and misrepresentative of what customers actually receive, which is a fraction of the actual cost it will be to replace broken appliances.

Manuel was very professional. He called to advise me of his expected time of arrival. Upon arrival, he diagnosed the problem, and resolved the issue very quickly. He was patient in answering all of my questions. I would definitely recommend him.

We had a water backup and I expressed the urgency of getting it fixed as we could not run any water. We waited 20 hours and made two phone calls before any tech reached out to us, stating they'd be to our house FOUR DAYS later. In order to use our own plumber, there were more hoops to jump through which were not conducive for an emergency situation. We ended up paying out of pocket, but because we couldn't wait for the back and forth approval process, and had to get the work done before awaiting pre-approval, we will not be reimbursed.

Once again CHW provided world class service through their response time, communication and the provider (TNT Garage Doors) they contracted. Both were professional, courteous and completed the claim all in one day. Choice Warranty definitely has separated themselves from the rest of the warranty companies by providing what most people and companies lost over time...Simply honest customer service. Thank you! Brian D

The technician who came to my house, did NOT have the full work order of items I had requested to be looked at. He was able to fix the leaking knobs in my shower, but only after he waited an hour to hear back from CHW about covering the cost of new knobs. He was also able to provide a recommendation on how to fix my fridge that wasn't making ice, it was a simple twist of a knob! I'm so glad I didn't have to pay another service call fee for this because I knew it was something a plumber could fix. The technician wasn't super friendly but came in and did a good, efficient job and communicated well with me throughout the process.

The technician quickly determined that the garbage disposal needed to be replaced. He got authorization and quickly switched out the bad disposal. He was professional and courteous. Other than the $85 there was no additional charge, without Choice Warranty it would have cost me over $250!!

I thought the heater wasn't shutting off as I ever had to heat my house with a heat pump. The technician explained to me that I can't turn the thermostat up five or six degrees. They must do with gradually which I didn't know.

Service tech was very good but the warranty from Choice Home Warranty sucks. I have turned in a complaint. It seems that you do not want pay for material. Your view, board does not know anything about plumbing. I feel like your company should review the problems with my plumbing and get back with me and explain to me how you came up with your findings.

Charlie was fast to respond to our service. He called and arrived the day after I filed the claim. He fixed the problem on the first visit. I always recommend Choice Home Warranty to my real estate clients and friends.

The plumbing technician from Merritt Plumbing, LLC that came out to my home to repair a drain leak just below the kitchen sink was friendly, efficient and informative. We would welcome them back to work on any plumbing issues in our home.

It seems to me every time I make a claim they come out and the first thing they say is the part I need isn’t covered under the warranty, so I pay a 65 dollar copay for nothing. This has happened twice now, so for me this warranty is useless and when my warranty expires I will not be renewing. One time the technician gave me a 4 hour window and never showed up. No call or nothing..

The only reason I cannot rate my experience a 5 is due to scheduling process. My appointment was scheduled for Saturday 3 to 8 pm. I called tech directly to get an eta only to find out they do not work weekends. I called Choice Home Warranty was advised my appointment could be cancelled in efforts to find someone sooner but could not be guaranteed a sooner appointment or even the possible Monday.

What Choice Home Warranty offered was the most comparable. They laid out everything, the cost and what it covered and didn’t, and it was a locked-in price for four years. The agent sent me a packet in the mail and there was a card in there. I got that card on the refrigerator, so if I have questions, I would just call that number. You better call Choice and get signed up and not mess around.

I signed up with Choice Home Warranty and someone called me back. I made sure that it’s something that I wanted and wanted to pay for at that time. It was great. The rep told me exactly what the package I was trying to pick was made of. And I told her exactly what I needed it for.

We had one claim where Choice Home Warranty came out to fix plumbing in the bathroom up front. And they came out on time. I was a bit concerned, because when I checked on the reviews for that, they were all negative. But they came out, it was a little easy fix. The guy that came out was polite. He was quick. Went and got the part, came back and fixed it. And it's working fine. So, I'm a bit concerned about how Choice chooses who to come out.

I'm not having a good experience with Choice Home Warranty. I didn't understand their contract. I had a garage door opener go bad. It went off track. And I didn't know it didn't cover it if the door fell off track. They only cover the motor of the garage door opener. And they asked, “Didn't you read it?” I didn't. But they told me that they would give me half my money back if I just put in a thing. And the guy that I called out wasn't connected to them. It was just a mess. That was two months ago. And I still haven't got half of the money back. But they keep on saying it's coming. Once this ends, I'm not going back with them. It's not worth the hassle.

I switched to Choice and their claims process has been great. It's really easy. Contractors make an appointment, techs come right out and they fix my stuff. Most of the time, I do my claims over the internet. I've had two so far. I've only called and talked to somebody once. Techs have been very good. They gave me pointers and told me how to keep up on stuff and what to do. Choice has been a real godsend. I’m on disability so I can't do all this stuff myself anymore.

I had a problem two months after I had Choice. It had to do with the expansion manifold in my heater. It's the part where the flame is dispersed from. Choice said that their technician said that it was preexisting. I said, “How can he say that when he's never even seen my furnace? How can it be preexisting when it worked perfectly fine until it didn't?”

It was the coldest day of the year and I called Choice to help get someone to fix my heater. They gave me a runaround and said they can't do it for two weeks. I had my family there freezing and Choice wouldn’t help me get someone in an emergency to come in. When you have an emergency and you explain the emergency to the people who are supposed to be helping you, they should try to help you. Choice didn’t even try and that was the only time I used them. I was really disappointed with my service. My family's safety is paramount and they didn't seem like they cared one way or the other. So I showed them that I don't care either.

Choice Home Warranty had the best rate. I like this. I have stuff that might go bad.

Choice talked to me and it sounded good. The rep just started and I didn't get whole feedback from her. She really just started out, not even a month or two. But she thoroughly explained quite a bit of stuff that she knew but there was a couple of stuff I was still wanting to have answers for. When I call her back, it goes to a different agency and then goes straight back to her. Other than that so far, so good.

Excellent Service. Made claim in the morning. Received a call in the afternoon. Repairman arrived and was able to identify problem. He had the part on his truck and repaired by afternoon. Thanks you so much for the excellent service. I highly recommend Choice.

AC Unit was not blowing heat out of the ceiling vents. I contacted Choice Home Warranty and they scheduled me an appointment with Robert Cook Heat & Air Co. The gentlemen arrived and asked what problems were I having. I told one of them that I was getting cool air out of the vents. Next question asked was do I have clean filters in my unit and I replied, yes. They immediately went around to the outside unit and ran a diagnostic test. It was noted that my unit had to be reset and two pounds of freon was added. Now I have heat coming out of my vents throughout my house. Thank you Mr. Robert Cook and your assistant.

All of my experiences with this company have been good. Gabriel knows his techs and who is best for each job. The techs who helped me were very capable and efficient. They did a good job and worked quickly and efficiently. Everyone I have worked with at ALMA’S has been polite, knowledgeable and conscientious. Good job, Juan!

Our furnace was having issues and we had no heat. Claim submitted on Sunday, contractor showed up on Monday & diagnosed problem. On Tuesday, CHW approved the part that was needed and contractor was able to pick up the part, install it and fix the furnace immediately. Thanks all involved in the process to make it smooth & efficient. Not to mention we were lucky the part was available and the last one.

My garage door wouldn't open and close. The technician arrived and took less than 30 mins to replace the broken roller.. Great guy was on time and very polite. After fixing my garage door he connected my truck to the garage opener.

The online system seems to have flaws. It would not let me submit 3 plumbing jobs. The staff are quite often difficult for me to understand. Part of it is a language barrier. My dialect ( **) may be partially part of the problem and most of the support I have talked seem to be of ** descent. It is quite often difficult for me to understand what they are enunciating, yet it may also be difficult for them to understand me as well. However, when we do communicate properly often the issue at hand is not resolved. Today, finally I got an issue resolved by speaking with a resolutions manager named Reno. He was excellent.

I received a call from a company within 24 hours and they will be coming in two days. Choice Home kept me informed via text as soon as I put the claim in as well as a email apologizing for the delay which to me was not really a problem.

This is the 3rd time I’ve tried to make a claim. It seems that there is a clause for everything to make sure the warranty doesn’t pay out. This company is a scam! Anyone looking into using this company should be warned. If it’s possible to get a refund I’d be interested to hear about it. The people on the phone are hard to understand, and keep on saying the same thing over and over again.

I have a problem with my refrigerator. The water stopped coming out. I called and the woman that took care was very professional and took care of my problem very quickly. I am just waiting for the person to call me and come fix it. Thank you.

The Technician (Jordan) was very courteous, friendly and very knowledgeable. He explained in detail on what he was going to do for the repair. He seemed very dedicated and professional at his job. I truly would recommend his services for myself as well as my family and friends. He did a great job and cleaned up well after he was done. Great employee!

Technician was great, kind and friendly. Work order was 7 days away and I have water leak in ceiling. I called tech from number I got from email and he came out sooner rather than later. It was great, I have a family of four and we needed our water system working not shut off. Very happy with Choice Warranty, they make it very easy to talk to and to also use website.

Spoke with Keisha **. She was professional, understanding of my situation and didn’t push. Her expertise made the choice to sign up with your services. I would hire her in a minute and chose Choice. Hopefully it works out. Hoping that it works out but rated very highly.

Some of the companies you contract out to have very poor customer service skills when it comes to scheduling with dispatchers. The technicians always do a good job once they do arrive. They seem to be knowledgeable about what needs to be done to resolve the issues.

I have used Choice Home Warranty 4 times last year with no issues. I really appreciate the services I’ve received and I love having no worries when it comes to my home. I was happy to renew my policy this year and will continue to do so for years to come, Thanks again!

Choice Home Warranty has chosen to not pay the technician to remove the tile in our shower to access the leak and put tile back. He has to remove the tile on the front wall and possibly have to replace it. Without doing this he can’t fix the leak. No one has reached out to me to try to resolve this matter. So if he can’t access the leak, he can’t fix it. And I certainly can’t blame the technician because he should be paid to do the work. I will not be renewing this warranty if they don’t take care of this properly. And I will post on Social Media my experience.

Very efficient and knowledgeable. Came in and in less than an hour, saw the problem with my garbage disposal and fixed/replaced it and was on his way. Would definitely recommend for anyone with plumbing issues. I would definitely give them a call for any future issues at my home.

Filled out a claim for no heat. Took a week to get a technician. Technician stated to me and on my copy of paperwork that inducer motor not working and needs replaced. Technician told CHW that it failed due to water intrusion. That is not true since I changed the motor myself and no water is in the unit. I think they do what they can and hire technicians to not cover the problems.

Technician was good and knowledgeable of the subject he was working on. He investigated root cause thoroughly and then fixed the problem. He frequently explained and showed me the issue. He went on to fix it and later on showed that it is fixed.

I give CHW a high rating because the person that I talked to was very knowledgeable about the product and was able to give me a price that was in my budget that covers all of my appliances and systems. I'm satisfied with Choice Home Warranty.

When I called to sign up for a policy, the first representative I spoke to was rude. Rather condescending. If my daughter was not as happy with your company I think I would have hung up! The second representative was way too pushy. Kept pushing for me to increase my policy even after I said no several times. Offered a senior discount and a veteran discount but only if I extended for 6 years! He finally stopped when I said I thought I made a mistake choosing your company. Then he was just rude. I am still trying to decide if I’m staying with you. I am researching other options.

The tech was friendly, knowledgeable, and on time. He kept me in the loop regarding service appts & parts. Although he didn't fix my issue & I'm still waiting, his service provided was very good...Hope my ice maker gets fixed or replaced soon!

Came home from work Saturday night when it was 30 degrees out to no heat. Tried for a while to get it going and finally did but had put in for a service call too. I got a quick response that a technician from Total Comfort was coming out who found the issue quickly. The part is being put in on Wednesday now. Choice is a new company for me but so far, I like the promptness. Only con I wish I would have received a phone call along with the email telling me who was coming out to service my house.

Choice Home Warranty set us up with a wonderful company, Reynolds Overhead Door. They came out when they said they would, they were kind, courteous and professional and got the job done in a reasonable amount of time. I would recommend both Choice Home Warranty and Reynolds Overhead Door.

The technician was awesome! He was the best experience I have had to date! I would prefer is services for all my electrical needs! This gentleman deserves to be the first company dispatched for electrical work. Great job! Great Work! Professional! Timely!

The technician was great. However I would never recommend your company to anyone. I paid for for your coverage and then pay for the fee for someone to come out and then you don’t cover the full replacement costs. Another company would have. Not happy at all with this company. Your paperwork says replacement it should cover the entire cost. You give people false security.

This is my first claim with choice and I was very impressed by their service. I submitted a claim online in the night and the next morning a technician was scheduled to come. He replaced the thermostat which was broken and it was fixed quickly. Great service!

I set the dishwasher (GE) for a full wash cycle and it did not start. I thought after 2 tries to call for service. There is nothing more I can explain as it does not respond to resetting at all. I need a qualified technician to check out the possible reason for this. Thank you, I await your feedback.

Technician very professional and knowledgeable. He was on time and text me when he was on his way. He fixed my problem and explained what the problem was and what he was doing to fix it. I would highly recommend this company.

These last two visits have only been informational with no repairs. Not sure why the policy isn't if no work is done then there's no fee. I feel like I'm paying twice when no repairs are done otherwise it was a good experience.

..After moving into an older home almost 3 months ago, I wanted the best home warranty service I could get...I called and talked with Stefanie ** from New Jersey..what a gem of a woman working and representing Choice Homes...She was extremely helpful, answered all questions I had and after speaking with her...here we are..Thank you for helping us in any home appliance that may come up..Please give Ms. STEFANIE A HUG AND 5 STARS....Thank you again...Hope your service is as wonderful as explained to me..God bless.

Our air handlers, first floor failed to work properly on 02/05/23, the upstairs unit although operational at times it would suck up the filter holder. I contacted Choice Home Warranty and they immediately took care of my request. I also received a call from Hometown Heating & Air. Ian responded to our abode, he was knowledgeable, caring, informative and educational. His attention to detail was excellent. The replacement for the motor will occur on 11 FEB 2023.

Aaron was an awesome staff. He answered all my fears and reach out to his manager if he didn’t know. I asked some hard questions. I asked about senior rates if the company have such a program. Aaron came back to me and said they have and to my surprise there was. It was another 5%. The amount was even better.

I prefer to work via e mail responses and take my time making a decision. I don’t appreciate someone calling me seconds after my inquiry and not leave a message or contact to call back. 8 or 9 calls from this Birmingham number is a little too much. They are the last people on this planet I would like to work with!!!

Claim submission process is straightforward and quick. Assignment of technicians can take some time at times but has not been an issue for me. Issues usually are with HVAC issues but option to use own service and get reimbursed is available.

Stoppage in upstairs sink. Toilet upstairs does not refill back with water. Downstairs toilet runs without flushing. I would recommend Pharoah Plumbing LLC to anyone that has a plumbing problem. On time and professional. I have used him prior to this issue and was very happy to know that he took this assignment without remembering he had did work here about 3 years.

My recent furnace problem of no heat was resolved in a most outstanding manner by "Stanley Heating & Cooling". I would recommend Jeremy for all of my furnace problems in the future. Outstanding company and send them to all of my repair needs in the future. Thank you.

Choice Home Warranty only sends out the best companies/technicians to work on your Home and that means a LOT to the homeowner!!!! Austin works for 1st Garage Door to fix my garage and he was Phenomenal!! I would definitely choose Choice Home Warranty!!

Service from tech was great! Offering gift card to Lowe’s to apply to new dishwasher within 30 days, this limits the purchase to be made at Lowe’s. Options would have been better. Secondly, it can take up to 30 days to get the discount card from Choice. Then we may have to order a dishwasher and so the perception is that the process is way too long. A disadvantage to the customer. Thank you.

Got really cold down here for Florida and I noticed that my supplemental heater in my Reverse Cycle air conditioner did not appear to be working. I had to turn on the kitchen stove to heat the house back up to acceptable. Called Choice and they sent a fellow over next day who found that the heating element had shorted out. He ordered a new element which was brought out and installed 3 days later. We are warm again on our rare cold days! Thanks, Choice HW!

Purchased over the phone and would like something showing my plan. Please email this as promised. Plan sounds good but need a plan mailed to me. Okay. The agent was giving me the information very fast and wanted my credit card and so I purchased but he promised to email me what I had purchased. I think this is important. It is to start on March 6 or so. I really would like to know what I purchased. Thank you.

Switch to Choice home warranty about 6 months ago. So far It has been good. I like that I can open an issue online and get a response and status via email. Tech was responsive and fixed my issue within the hour.

The electrician Tech Corey ** that came to my home today, was professional and very personable. He completed the work in a neat & clean manner. He was highly proficient. I look forward to working with him in the future. It's not always easy finding good competent contractors. Thank you.

I bought my policy after a real estate agent recommended it. Unfortunately, I don’t think the policy is worth it. Of course Choice Home Warranty cannot cover everything but I didn’t expect to pay 1300 dollars for a policy only to pay another 65 (service fee) to be told the company won’t fix my appliance, nor will they replace it. This happened on a couple of occasions. I think I’m better off fixing things myself. Now if I could get them to quit calling me to renew my policy…

We had an issue with our HVAC fan not operating properly. Choice connected us with L&F HVAC same day. The Tech explained what was happening and replaced a contact that was overheated. Equipment is working fine now and we appreciated Aaron who did the repair. And Choice for selecting a good contractor.

Can only give neutral rating at this time since issue has not been fixed yet. Had to order parts and waiting for return visit. Will update after. Tech was friendly and on time. This is my first time using service.

On Wednesday, our heat went out. We called Choice and they could not get anyone out there until Friday between 3-8pm. The technician arrived around 8pm and diagnosed this as a fuse problem. The fuse was replaced and we have heat.

The service technician came. The parts for my dishwasher and stove are not available. At this time I have received one notice re: the stove. The technician ran water in the dishwasher and now I have stagnant water. Otherwise I have had no other contact. No good.

I called shortly after choosing my plan to see about canceling it. It seems that I received some negative information regarding your company that has me concerned about your ability to satisfy my needs should I call upon you to provide service. And the call itself only worries me further to that effect. I will attempt to contact you again during regular business hours to complete that cancellation, and I hope to be able to do so without any further issues.

The services is pending. It is the reason of this rating. The technician only was in our Home to realize the diagnostic. He will submit the solution for your approval. THIS CLAIM HAS MORE THAN 15 DAYS submitted. Waiting your services to be solved. The low rate is due how Choice Home Warranty is attending this claim and the long time to be solved.

My furnace went out in 25 degree weather. Tim arrived as scheduled and my furnace was fixed inside 20 mins. Good communication and explained what he did. He also gave me info to keep it running well in the future. Much appreciated!

The technician was very good, she knew exactly what the problem was and fixed it with the repair. However, I was disappointed with the response time and follow up of CHW. Your responses were like set forms and not personal. I prefer speaking with a live person, not hearing recorded messages and from e mails.

So I’m to be fair and accurate. The snake oil salesman promised in kind replacement of appliances and we bought it. Repairman recommended replacement and offered us $246. to purchase an equivalent dishwasher. That amounted to sponges and a case of Dawn. When I challenged the offer I began to research compromises at Frigidaire. Of course I could not find a $246. Dishwasher. I listed the features of my current dishwasher and a lovely Frigidaire employee actually found a dishwasher that had 5 of the 7 features of my current appliance on sale for $300 off and at Lowe’s at $546. I was willing to accept this. I was told no. I was told that this would cost Choice would pay for a dishwasher. I was adamant that I was willing to accept a dishwasher with less features. After a brief consult with a supervisor the Choice representative offered $346 in Lowe’s cards to be delivered within 30 days.

The technician was thorough, customer friendly and knowledgeable of what he was doing. He explained all that he did and was respectful to me. I would recommend this service and company to my friends and family without hesitation. Thank you very much.

We had water leak in bathroom and it was fixed. Only complaint I have is, the leak messed up up my flooring and Choice doesn't cover floor damage. That should have been covered since water leak caused the problem. I feel like they should pay for the flooring. Other than that Choice Home Warranty is worth the coverage.

Person was very nice and knew what was wrong when speaking to me. Got it right the first time. Call to let me know he was running late, making sure to let me know he was still coming to fix the problem today.

Choice instantly approved my call and sent out a plumber the same day. The next day they supplied and installed the water heater. A pleasure doing business with CHOICE. All companies should be so efficient.

My repairman, Sunny, was excellent! Very knowledgeable about Carrier furnaces ...A really smart guy! I highly recommend him to anyone with an older furnace, or especially a Carrier furnace ... Also he was very courteous at all times, and on time! Hugh **

Adam was super informative and works hard at getting the Best deals for me. I also want to thank my sister Susan ** for selling me on Choice Home Warranty. God willing I will never have to call. Just Peace of mind!

The plumber Jerry was experienced and great customer service, explained what was found to be doing. I'm pleased with his service, I worked differently refer Sassaman plumbing to anyone who's looking for a plumber, his secretary is friendly when she called as well, they are fast and efficient work, call if they are running late.. Keep up the great work Sassaman Plumbing, I will surely give them a call back if I need a plumber.

Called yesterday to file a washer and dryer claim. Confirmed by customer service (Deve) that it was for washer and dryer. Email rec'd. Only showed washer so I called back today questioning the claim. Have to file separate claim for dryer which was not a problem as long as it will be done by same tech who’s scheduled to come on Wed Feb 8. Alex from tech support advised that I call Sears to tell them to include the dryer on their service. To me since you’ve screwed it up then I expect you to fix it. I’m told that they may reassign this new claim to another contractor which didn’t make sense to me. Very inflexible. For a company this big I expected more than this meager service. Fix it.

Was contacted by phone while I was still online researching a new warranty. Very friendly and helpful. Easy to establish a new contract and I'm sure it's going to be great compared to my old company. Hope I never need to use it, but glad to know it's there if I do!

My first experience with Choice Home Warranty was great. I put in my claim with no hassle. A technician got back to me the next day. What made it even better was I got an appointment and my issue fixed on the same day they called.

The company and the tech who came to my home is a asset to Choice Home Warranty. He came. He saw. He fixed. Would recommend them to anyone. I received a call from the office to setup the appointment. Was told approximately what time they would arrive. Got a call from the tech saying they were on the way.

Did a wonderful job. Was in and out in about 2 hours. Works j left the area clean. Checked the entire system to make sure everything was in proper order. Explained what he was doing, was very polite. Came on time, went right to work.

A leak occurred at the water pressure regulator and CHW was notified. They called Iron Mountain Plumbing who was quick to respond and was able to repair even with poor weather. CHW then followed up to be sure the problem was remedied.

3 times out. No work has been done. Refund please. Somewhere there was a breakdown in communication to Choice Home Warranty. I shouldn’t have to pay for all three service calls. Chris has been nice and can state the problem why is it not fixed.

Had to have electrician out twice, but the second time he nailed the problem in 5 mins. Since he knew he had to return the next day, I bet he was thinking about what the problem could be, because he sure did find the problem quickly.

I’ve had to file 2 claims at the same time. The process is so easy. I am glad I have Choice Home Warranty. I recommend Choice Home Warranty to any home owner. They have contracts with qualified repair technicians in all types of covered appliances. I had 1 previous experience a couple of years ago that is why I know they are the best!

Chris replaced my garbage disposal. He was a pure delight. My tenant wanted to make sure I let Choice Home Warranty know how pleased she was with the quick response time. Direct quote from my tenant; "Good afternoon. The garbage disposal had to be replaced. The young man’s name was Chris. He did a great job. Please give him a good review. Thank you for everything."

Am waiting for service provider to come to the house. I was notified within two days who would be coming. This is the fastest than any other home warranty I have ever dealt with. Will see how it goes after the actual contact.

The offer I was given was not nearly enough to purchase and install a new comparable dishwasher. The service technician was very good and the service was prompt. I hope this is not an indication of future claims. I still have to wait for 2 to 4 weeks for the payment to arrive by email for a Lowe's credit e-card.

Received a gift card to Lowe's - available in 30 days - what am I going to do in between???? Asked about direct deposit...told no...no other offers were made - not to mention, it was significantly less than it takes to purchase a new microwave from Lowe's - so...what happens if something larger breaks?? Oh...and I have to install

Technician that came out to diagnose my refrigerator’s ice maker was prompt. Ordered part, Part arrived, I am having trouble getting a technician to install the part. I have waited 2 days for appointments only to be cancelled with no call.

The experience was really good! Brandon was cheerful and explained everything that I needed. He didn't pressure me at all. Gave me my policy number right away and sent me the info that he said. It was a happy experience for sure. So far, I'm happy to be with Choice!

Appointment confirmed minutes after filing online claim. Very fast confirmation. Look forward to providing feedback after service completed. Was surprised at speed of response to filing of claim. Very quick response.

Refrigerator door would not close properly, allowing outside air in and causing temperature to be too high. Food was spoiling. Choice Warranty got service for me within 24 hrs. The tech that came seemed to have fixed the problem. The only thing I did not like about him was that he did not advise me how much he was going to charge my credit card before he ran it. He also seemed to have an odd sense of humor & I really was not in the mood to joke around, having to throw out so much spoiled food with such high grocery prices. He said the problem was that my floor is not even. I have had this refrigerator for over 10 yrs & never had this problem before. I will have to keep a close eye on it. He was not able to make the door to freezer and refrigerator flush. I don't recall having them uneven before experiencing this problem.

I switched to Choice in May because of bait and switch tactics from other home warranty services. Choice was better rated by customers so I gave it a shot. Expanded our plan with pool spa coverage after speaking with sales rep who verified it covers salt water pools. Fast forward to August and the pools Salt Water Cell fails. File a claim online. Asks me to identify the system at issue from their list. There it is, Pool/Spa. Asks for specifics from list. There it is, Salt Water Cell. Claim placed. Guy comes out. Pay the 85$. Says it's definitely salt water cell, but all out of stock, back order up to 6 months. Says he'll call.

Mike ** of IQ Appliance was very knowledgeable about the problem with my dishwasher. The job is not yet completed but I would give high marks to Mike for the work done so far. I am most appreciative of the prompt and courteous service and for the good advice I was given concerning the proper liquid to use in the dishwasher. Thank you.

Tech was on time and polite. He made fast work of repairs and dryer works great. He cleaned the lint out of dryer vent while he had the dryer apart and he cleaned up the area when he was done with repairs.

Elijah was wonderful. He was extremely helpful, very polite, professional, and explained everything. I would definitely refer him to anyone that would ask about a Home Warranty. I have high expectations for customer service. I worked customer service for 50 years. I can't say enough about him. Thank you.

Didn't have to show up. But called me back right away. Returned the call. Yes, I would recommend him to my friends and Family. He is very polite, he's local from this area, he does a lot of work in this town for the people of Kearny Arizona.

He was fast and accurate, knew the problem and went right to accessing. He was pleasant and social and he has been here before and we prefer him. I don't like paying the $85 to come out that seems a little excessive. Since he was here less than 30 minutes it takes me a few days to earn that much. And being retired it is a chunk of money that I can't afford besides paying a monthly amount each month to keep up the warranty.

We did get a repairman here the next evening. His name is Albert E. He checked everything & knew right away what it was. It was a piece that had to be ordered & asked if any other problem. The rubber around the doors needed to be replaced so he ordered that too. We are waiting for the piece to come so I can’t comment on the completed job yet. Hoping to get my refrigerator working soon. Really need my refrigerator working quickly!

I would only rate this technician a 5-star. He was professional and knew what he was doing. Any contact I have had with Choice Home Warranty directly - with Sales department, in particular, I would rate a 0 star. Very unprofessional and offensive.

My garage door would not open and the technician that came out was awesome. He explained everything to me and did a great job. He was also very patient while waiting for the approval to come through. He also worked very fast and I am now a very happy customer.

Choice Home has definitely saved me money due to a bad period of appliance break downs. My last repair of my dryer took only a few days (which was awesome). However my refrigerator/freezer took 40 days that spanned over Christmas (horrible). I was allowed to change repair companies on the dryer (Sears took the job and then advised they could not come out for 9 days). However I was not allowed to change companies when my AC broke in the middle of the summer and that company had a long delay on getting parts. The initial appointment is usually quick (except with Sears on my dryer) but then ordering parts takes a long time (except with company that replaced Sears). I wish Choice Home would send me a list of repair companies and let me decide instead of just assigning whoever replies first to the service. I would definitely like Champion Appliance Repair (dryer) if something else breaks down.

Person forwarded claim to agency to service our issue. A time was given to us and NOT to the agency that was to service us. We lost a half day with the time window given to us. We called agency and they have not received a time frame to service our claim. Very poor communication on your part.

I put in a claim almost one week ago and I'm still waiting on a response. I had Total Protect years ago and always received my repairs within 24 hours. This is ridiculous. I will be canceling my account with them for sure.

The HVAC tech was great. However I still have not heard from anyone regarding my Garbage Disposer. Claim #**. Please send someone asap. My undersink area is very wet and damp and this is totally inconvenient. I would appreciate a prompt response to this issue. It is inconvenient to say the least. Please respond at your earliest convenience. Thank you.

I am did like the outcome of my claim. Primarily because I did not have the opportunity to review the results of the work up by the contractor. I should have had the opportunity to review and agree to the write up. I was also not clear on what the warranty covered regarding roof leaks.

Easy to get ahold of. Sometimes it's hard to understand the person on the phone. But very pleasant in manners. Usually can service the call within a week's time. I have been very satisfied with the coverage. I didn't realize they had coverage for the pool and then I wasn't able to add it until I hit my 1 year mark or I would have added that to my plan.

Ronald was very professional and explained the items covered thoroughly. He answered all my questions and was very cordial during the whole process. I would definitely recommend calling them. Not only are their customer representatives easy to work with but the coverages they offer are the most complete and both the monthly cost and service fee deals were the best.

Would be 5 stars but, because your rep reads off a script, she never answered my question... which was...since it's furnace, not say stove or something easy to go without for a bit, and it's winter where I live will this be prioritized? Asked 3 times. She just kept repeating standard reply time from a technician.

I was surfing the internet looking for a warranty company and ran up on Choice Warranty. I spoke to my husband after looking at the reviews and the agent called him after I gave the number. The agent was very courteous and patient with working with our new account. I know this will be the company that will be our choice for lifetime.

I thought the technician Marcus was very professional and experienced. He knew what was going on with my fridge/freezer and washer. Unfortunately at the time Choice warranty wouldn't cover the freezer problem but he fixed it anyway. CW wanted me to thaw out the freezer and risk all my food spoiling! Which is not satisfactory! My washer couldn't be fixed and will need to be replaced, I don't feel the e-card is enough to replace it but that's your policy. I think it's outrageous I have to wait 30 days for the funds and be without a washer all that time!!!

Had to bring to attention that the other Professional Appliance never showed or called after a month of waiting? But Metro Appliance came. Got the problem written up. A check for the unfixable microwave was promised in less than a week!

From start to finish the repair tech and warranty people did what they said they were going to do and did it fast. All fixed and ready to use again... I told the repair guy I hope I never see him again, but most likely will.

They took good care of us, sent a professional out the very next day who in the process of helping us.

It was a great experience speaking with John today. He was very pleasant and easy to talk to. He offered me other options in order to save money and I would have except not financially able to at this time. I would definitely recommend your company to friends & family because of how nice John was. Thank you.

Was told one thing and then told me no. Sent a person who doesn't do Jacuzzis and they still charged me even though they were not coming back to work on my Jacuzzi. Some people were willing to help and others overrided them.

My friend recommended this unbelievable price for 6year one. Normally they will try to sell yearly or 3 yearly kind, but go for 6 year one to get the max benefit, no other warranty company has so far offered or given. Just give a call and check it out. Ronald is one of the great to contact to.

My technician, Paul was very kind and thorough with explaining the process with me on my water heaters. He had all tools needed for his work and proper lighting. His first move was to be safe and turned off the breakers to the house.

We dealt with Adam ** and he was very helpful at explaining coverages to us. He explained different payment options and we ended up deciding to buy a 5 yr plan with one year free. This policy will give us peace of mind.

On Feb.1,2023 a technician named Dustin from Zolotco LLC arrived at my house on time to repair my garage door opener. Dustin was very courteous. I explained to Dustin the problem I was having with my door opener, he went straight to work. Within a short time Dustin had diagnosed and repaired my door opener. Dustin explained to me the problem and the repair and made sure I was satisfied before he left. Thank You Dustin and Zolotco LLC for your help. I also want to Thank Choice Warranty for honoring their commitment to good service.

Slow draining sink in upstairs bathroom was backing up and not functional. These folks did a very efficient job to both repair and provide guidance about the weekly maintenance required to keep the sinks thru-out the house functioning properly. I would highly recommend this plumbing service to anyone needing fast and efficient service.

I had been bombarded with calls from all companies. I originally made the call yesterday but wasn’t ready. This morning Ron ** called me and went through the different areas of the contract. He was professional, to the point and confident in the company standing behind me for anything that will go wrong w/ the house I just purchased. I compared a couple different companies and he clarified the competition never bad-mouthing other companies just the facts and I appreciate that. Thank you! I look forward to the move in now, and that I’ve made the right choice.

A recent claim for a bad microwave afforded me no input, no negotiation, no reasoning. The entire process was ridiculous. I was very displeased and voiced it to the claim people and quite honestly they did not care. I was not satisfied with any part of the process.

I was dealing with Gary ** ---- Gary was polite, informative as a representative of your company Choice Home Warranty - Gary assured me that I will have complete coverage and with signing up with CHW I canceled my other warranty that would not service what I needed done -- ! I totally would indeed recommend Gary ** --- Nice job Gary --- Should be Employee of the Week - Well done.

He is pleasant, informative, prompt and overall pleased with his service. I would recommend this repairman to friends. I hope that if we were to need any further repairs in the future that Choice would send him. Thank you very much.

The technician was very friendly and experienced. He was from Sunshine Services of FL LLC and his name was Efren **. I would highly recommend him. I will tell friends and family about this technician. Please give him a great review.

He was Polite, worked fast and was on time. He also explained what was wrong, and how he corrected the problem. I was also impressed when I received a follow up call from the company asking, if everything was ok. If we had any issues to let them know.

I am a new customer. I placed my order I think Thursday or Friday, it wasn’t an emergency however it was a little difficult to find a company to come out ASAP, they gave me a reimbursement option, this was great to know! Very pleased! Even more so that they did get a company and that company came out on Sunday when the appointment was set for Monday, which I did not have a problem with! Thank you!

Nick did a great job. He was fast and efficient. He showed up on time and cleaned up after himself. He took his shoes off too. I didn’t have to ask him to do that. Garbage disposal replaced and tested for any leaks. Great job all around.

I have 3 properties. Transactions have been favorable (minus 1 ongoing issue). For the money, this is a good value. The only issue is when you are coming up for expiration of the year, they start calling and calling and calling.

Eli did a very thorough job of explaining how your service works. I asked him to wait a day so I could do some research and he did not pressure me to sign up that day. I called him the next day and he returned my call in a matter of seconds. I agreed to sign up for a year and then Eli started the upsell. No pressure, just options. I agreed to the 3 year deal and look forward to utilizing your services. Thank you.

My technician was great, when he arrived he diagnosed the problem and had the part to repair it. I wasn’t happy about the 9 hour window. I was given the date and I was told he would arrive between 8 AM and 5 PM. That’s a little unreasonable to make someone wait all day!

Called Choice to report a ill refrigerator. Took a week to get a tech here for the repair. He worked over 3 hrs. Said he had to order a part but Choice hasn't called to OK it. The tech stated he will close out for today and Choice will be calling with more information. This is day 12 with a non-working appliance. The tech was very informative in explaining what the problems were.

Very good offer. The agent was very good and explained everything very clearly. We will need to see how the technical support works when needed, to give a final report, but everything looks very good, compared to another entity who gives same or similar services.

The Tech was very knowledgeable of my stove. He was to the point and found the problem very quickly. He explained everything about the stove and where everything was located. He explained that the part had to be ordered and approved, which it was. Everything went well! Thanks.

We were denied any coverage on replacing our furnace. We have been paying this warranty for many years. This is why we bought it in the first place in case we had problems. Your company was very wrong in denying us. We are very conscientious with all our equipment and are very upset with this outcome.

Chris from Aneco Furnace repair company is very professional and has great customer service. He always does a great job! I only like to use his company because I know it is getting done right. Thank you Chris for your hard work.

Arthur of Simlers plumbing arrived timely and got right to work identifying the problem. He was friendly yet professional. He explained problem & fixed it quickly! I would definitely recommend this company to anyone needing a good plumber! He covers vast parts of NC, SC & GA.

My experience with Choice has not been pleasant or satisfactory. After waiting over 2 weeks for a repair man, it was deemed my dishwasher could not be repaired. After talking with several of Choice representatives, I received an e-mail saying "Congratulations" we are REPLACING your dishwasher. A $246.00 e-card to Lowe's would be given to me. Certainly that was not acceptable.. I submitted a request for a case manager to contact me. I have spoken to 4 people. Only one, (all others seem to read from a script & repeat over & over no matter what you say or ask) Dielliavissa **, was professional, listened and explained that in order to be considered for a larger replacement amount, certain qualifications had to be met.

Spoke to US representative to file my first claim and the rep was friendly and professional and had a technician scheduled next day. The service provider was knowledgeable and professional and completed the work quick. Based on this experience, I’m hoping that if I ever need to file a new claim, I will get the same experience.

The technician called when he was on his way. They were very personable and professional. They looked me in the eye. They were not in a hurry as if I was an inconvenience! I have had others like that. The company also followed up with me.

I just purchased a home. I just used the rekey coverage in the home warranty and this was my first experience using the coverage and things could not have go anymore smoother. So glad I chose Choice for my home warranty!

Agent did a good job. Not five star because I have not received my receipt for my credit card payment as of this writing from company you sent. Choice was prompt in sending out a contractor to fix the problem which I appreciate, thank you.